Satellite®/Satellite Pro®
U800t Series
User’s Guide
If you need assistance:
Technical support is available online at Toshiba’s Web site at
support.toshiba.com. At this Web site, you will find answers for
many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see “If Something Goes Wrong” on
page 110 in this guide.
GMAD00348010
01/13
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3
Critical Applications
The computer you have purchased is not designed for any “critical applications.”
“Critical applications” means life support systems, medical applications,
connections to implanted medical devices, commercial transportation, nuclear
facilities or systems or any other applications where product failure could lead to
injury to persons or loss of life or catastrophic property damage.
ACCORDINGLY, TOSHIBA, ITS AFFILIATES AND SUPPLIERS
DISCLAIM ANY AND ALL LIABILITY ARISING OUT OF THE USE
OF THE COMPUTER PRODUCTS IN ANY CRITICAL
APPLICATIONS. IF YOU USE THE COMPUTER PRODUCTS IN A
CRITICAL APPLICATION, YOU, AND NOT TOSHIBA, ASSUME
FULL RESPONSIBILITY FOR SUCH USE.
FCC Notice “Declaration of Conformity Information”
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, it may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
❖
❖
❖
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment to an outlet on a circuit different from that to which
the receiver is connected.
❖
Consult the dealer or an experienced radio/TV technician for help.
NOTE
Only Peripherals complying with the FCC Class B limits may be attached to this
equipment. Operation with noncompliant peripherals or peripherals not
recommended by Toshiba is likely to result in interference to radio and TV reception.
Shielded cables must be used between the external devices and the computer's
ports. Changes or modifications made to this equipment not expressly approved by
Toshiba or parties authorized by Toshiba could void the user's authority to operate
the equipment.
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4
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
❖
❖
This device may not cause harmful interference.
This device must accept any interference received, including interference
that may cause undesired operation.
Contact Toshiba’s Support Web site at support.toshiba.com.
Industry Canada Requirement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conformé à la norme NMB-003 du
Canada.
Wireless Interoperability
The TOSHIBA Wireless LAN Mini PCI Card products are designed to be
interoperable with any wireless LAN product that is based on Direct Sequence
Spread Spectrum (DSSS) radio technology, and is compliant to:
❖
The IEEE 802.11 Standard on Wireless LANs (Revision A/B/G), as defined
and approved by the Institute of Electrical and Electronics Engineers.
❖
The Wireless Fidelity (Wi-Fi®) certification as defined by the Wi-Fi Alliance.
The “Wi-Fi CERTIFIED” logo is a certification mark of the Wi-Fi Alliance.
Bluetooth® and Wireless LAN devices operate within the same radio
frequency range and may interfere with one another. If you use Bluetooth and
Wireless LAN devices simultaneously, you may occasionally experience a
less than optimal network performance or even lose your network
connection.
If you should experience any such problem, immediately turn off your
Bluetooth or Wireless LAN device.
Please contact Toshiba computer product support on Web site
http://www.toshiba-europe.com/computers/tnt/bluetooth.htm in Europe or
support.toshiba.com in the United States for more information.
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5
Radio Frequency Interference Requirements
This device is restricted to indoor use due to its operation in the 5.15 GHz to
5.25 GHz frequency range. FCC requires this product to be used indoors for
frequency range 5.15 GHz to 5.25 GHz to reduce the potential for harmful
interference to co-channel Mobile Satellite systems.
High power radars are allocated as primary users of the 5.25 GHz to 5.35
GHz and 5.65 GHz to 5.85 GHz bands. These radar stations can cause
interference with and/or damage this device.
NOTE
The above caution applies to products that operate with an 802.11a radio
device.
Wireless LAN and Your Health
Wireless LAN products, like other radio devices, emit radio frequency
electromagnetic energy. The level of energy emitted by Wireless LAN devices
however is far much less than the electromagnetic energy emitted by wireless
devices like for example mobile phones.
Because Wireless LAN products operate within the guidelines found in radio
frequency safety standards and recommendations, TOSHIBA believes Wireless
LAN is safe for use by consumers. These standards and recommendations reflect
the consensus of the scientific community and result from deliberations of panels
and committees of scientists who continually review and interpret the extensive
research literature.
In some situations or environments, the use of Wireless LAN may be restricted
by the proprietor of the building or responsible representatives of the
organization. These situations may for example include:
❖
❖
Using the Wireless LAN equipment on board airplanes, or
In any other environment where the risk of interference to other devices or
services is perceived or identified as harmful.
If you are uncertain of the policy that applies on the use of wireless devices in a
specific organization or environment (e.g. airports), you are encouraged to ask for
authorization to use the Wireless LAN device prior to turning on the equipment.
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6
Exposure to Radio Frequency Radiation
The radiated output power of the TOSHIBA Wireless LAN Mini PCI Card is
far below the FCC radio frequency exposure limits. Nevertheless, the
TOSHIBA Wireless LAN Mini PCI Card shall be used in such a manner that
the potential for human contact during normal operation is minimized. The
antenna(s) used for this transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter.
Canada – Industry Canada (IC)
This device complies with RSS 210 of Industry Canada.
The installer of this radio equipment must ensure that the antenna is located
or pointed such that it does not emit RF field in excess of Health Canada
limits for the general population; consult Safety Code 6, obtainable from
Health Canada’s Web site www.hc-sc.gc.ca/rpb. The RF device shall not be
co-located with any other transmitter that has not been tested with this
device.
Operation is subject to the following two conditions: (1) this device may not
cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of this device.
L’ utilisation de ce dispositif est soumis aux deux conditions suivantes: (1) il ne
doit pas produire de brouillage et (2) l’utilisateur du dispositif doit être prêt à
accepter tout brouillage radioélectrique reçu, même s’il est susceptible de
compromettre son fonctionnement.
The term “IC” before the equipment certification number only signifies that the
Industry Canada technical specifications were met.
To prevent radio interference to the licensed service, this device is intended to be
operated indoors and away from windows to provide maximum shielding.
Equipment (or its transmit antenna) that is installed outdoors is subject to
licensing.
Pour empecher que cet appareil cause du brouillage au service faisant l’objet
d’une licence, il doit etre utilize a l’interieur et devrait etre place loin des fenetres
afin de Fournier un ecram de blindage maximal. Si le matriel (ou son antenne
d’emission) est installe a l’exterieur, il doit faire l’objet d’une licence.
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7
This device is restricted to indoor use due to its operation in the 5.15 GHz to
5.25 GHz frequency range. Industry Canada requires this product to be used
indoors for frequency range 5.15 GHz to 5.25 GHz to reduce the potential for
harmful interference to co-channel Mobile Satellite systems.
High power radars are allocated as primary users of the 5.25 GHz to 5.35
GHz and 5.65 GHz to 5.85 GHz bands. These radar stations can cause
interference with and/or damage this device.
NOTE
The above caution applies to products that operate with an 802.11a radio device.
EU Declaration of Conformity
TOSHIBA declares that this product conforms to the following Standards:
Supplementary *The product complies with the
Information:
requirements of the Low Voltage
Directive 73/23/EEC, the EMC Directive
89/336/EEC and/or the R&TTE Directive
1999/5/EC.
This product is carrying the CE-Mark in accordance with the related European
Directives. The party responsible for CE-Marking is TOSHIBA Europe GmbH,
Hammfelddamm 8, 41460 Neuss, Germany.
The European Union WEEE (Waste from Electrical and
Electronic Equipment) Directive Information
The European Union WEEE (Waste from Electrical and Electronic Equipment)
Directive is intended to protect the quality of the environment and human health
through the responsible use of natural resources and the adoption of waste
management strategies that focus on recycling and reuse. This Directive requires
producers of electrical and electronic products put on the market in European
Union (EU) member countries after August 2005 to mark such products with a
crossed-out wheeled bin with a black bar symbol. If the product’s battery or
accumulator contains more than the specified values of lead (Pb), mercury (Hg),
and/or cadmium (Cd) defined in the Battery Directive (2006/66/EC), then the
chemical symbols for lead (Pb), mercury (Hg) and/or cadmium (Cd) will appear
below the crossed out wheeled bin symbol on the battery.
Pb, Hg, Cd
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8
In the European Union, these symbols indicate that when the last end user wishes
to discard this product, it must be sent to appropriate facilities for recovery and
recycling. This Directive applies to EU member countries only and does not
apply to end users in other countries such as the United States.
Although the initial emphasis is in Europe, Toshiba is already working with
design engineers, suppliers, and other partners to determine appropriate
worldwide product life cycle planning and end-of-life strategies for our products.
Please contact your local government for applicable laws and regulations
governing the disposal of this product. For information on how to trade-in or
recycle your product, visit www.reuse.toshiba.com.
Taiwan
Article 14
Unless approved, for any model accredited low power radio frequency
electric machinery, any company, trader or user shall not change the
frequency, increase the power or change the features and functions of the
original design.
Article 17
Any use of low power radio frequency electric machinery shall not affect
aviation safety and interfere with legal communications. In the event
interference is caused, the use of such electric machinery shall be
immediately discontinued. Operation of such products can be resumed
only when they are modified and can no longer cause interference.
The legal communications mentioned in the above item refer to radio
communications operated in accordance with telecommunication laws and
regulations.
Low power radio frequency electric machinery shall resist against interference
from legal communications or from industrial, scientific and medical radio
emission electric machinery.
Using this Equipment in Japan
In Japan, the frequency bandwidth of 2,400 MHz to 2,483.5 MHz for second
generation low-power data communication systems such as this equipment
overlaps that of mobile object identification systems (premises radio station and
specified low-power radio station).
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9
1. Sticker
Please put the following sticker on devices incorporating this product.
The frequency bandwidth of this equipment may operate within the
same range as industrial devices, scientific devices, medical
devices, microwave ovens, licensed radio stations and non-licensed
specified low-power radio stations for mobile object identification
systems (RFID) used in factory product lines (Other Radio Stations).
1. Before using this equipment, ensure that it does not interfere with
any of the equipment listed above.
2. If this equipment causes RF interference to other radio stations,
promptly change the frequency being used, change the location
of use, or turn off the source of emissions.
3. Contact TOSHIBA Direct PC if you have problems with interference
caused by this product to Other Radio Stations.
2. Indication
The indication shown below appears on this equipment.
(3)
(1) (2)
2.4DSOF4
(4)
1
2
2.4: This equipment uses a frequency of 2.4 GHz.
DS: This equipment uses DS-SS modulation.
OF: This equipment uses OFDM modulation.
The interference range of this equipment is less than 40m.
This equipment uses a frequency bandwidth from
2,400 MHz to 2,483.5 MHz.
3
4
It is possible to avoid the band of mobile object identification systems.
The indication shown below appears on this equipment.
(3)
(1) (2)
2.4FH1
(4)
1
2
3
4
2.4: This equipment uses a frequency of 2.4 GHz.
FH: This equipment uses FH-SS modulation.
The interference range of this equipment is less than 10m.
This equipment uses a frequency bandwidth from 2,400 MHz to
2,483.5 MHz.
3. TOSHIBA Direct PC
Monday – Friday: 10:00 – 17:00
Toll Free Tel: 0120-15-1048
Direct Dial: 03-3457-4850
Fax: 03-3457-4868
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10
VCCI Class B Information
Device Authorization
This device obtains the Technical Regulation Conformity Certification and
the Technical Conditions Compliance Approval, and it belongs to the
device class of radio equipment of low-power data communication system
radio station stipulated in the Radio Law and the Telecommunications
Business Law of Japan.
Europe - Restrictions for use of 2.4 GHz Frequencies in
European Community Countries
België/
Belgique:
For private usage outside buildings across public grounds over less than
300m no special registration with IBPT/BIPT is required. Registration to
IBPT/BIPT is required for private usage outside buildings across public
grounds over more than 300m. For registration and license please
contact IBPT/BIPT.
Voor privé-gebruik buiten gebouw over publieke groud over afstand
kleiner dan 300m geen registratie bij BIPT/IBPT nodig; voor gebruik
over afstand groter dan 300m is wel registratie bij BIPT/IBPT nodig.
Voor registratie of licentie kunt u contact opnemen met BIPT.
Dans le cas d’une utilisation privée, à l’extérieur d’un bâtiment, au-
dessus d’un espace public, aucun enregistrement n’est nécessaire pour
une distance de moins de 300m. Pour une distance supérieure à 300m un
enregistrement auprès de l’IBPT est requise. Pour les enregistrements et
licences, veuillez contacter l’IBPT.
Deutschland:
France:
License required for outdoor installations. Check with reseller for
procedure to follow.
Anmeldung im Outdoor-Bereich notwendig, aber nicht
genehmigungspflichtig. Bitte mit Händler die Vorgehensweise
abstimmen.
Restricted frequency band: only channels 1 to 7 (2400 MHz and 2454
MHz respectively) may be used outdoors in France. Please contact
A.R.T. (http://www.art-telecom.fr) for applicable procedures to follow.
Bande de fréquence restreinte: seuls les canaux 1- 7 (2400 et 2454 MHz
respectivement) doivent être utilisés endroits extérieur en France. Vous
pouvez contacter l’Autorité de Régulation des Télécommunications
(http://www.art-telecom.fr) pour la procédure à suivre.
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Italia:
License required for indoor use. Use with outdoor installations not
allowed.
È necessaria la concessione ministeriale anche per l’uso interno.
Verificare con i rivenditori la procedura da seguire.
Nederland:
License required for outdoor installations. Check with reseller for
procedure to follow.
Licentie verplicht voor gebruik met buitenantennes. Neem contact op
met verkoper voor juiste procedure.
Europe - Restrictions for Use of 5 GHz Frequencies in
European Community Countries
European Community
Countries
5150-5250 MHz 5250-5350 MHz
Channels: 36, 40, 44, Channels: 52, 56, 60, Channels: 100, 104, 108, 112,
5470-5725 MHz
48
64
116, 120, 124, 128, 132, 136, 140
Indoor Only
Indoor Only
Indoor/Outdoor
Austria
O
O
x
x
x
Belgium, France,
O
Switzerland/Liechtenstein
Denmark, Finland,
Germany, Greece,
Ireland, Italy,
O
O
O
Luxembourg,
Netherlands, Norway,
Portugal, Sweden, UK
Iceland, Spain
O
O
O
O: allowed x: forbidden
❖
To remain in conformance with European spectrum usage laws for Wireless
LAN operation, the above 2.4 GHz and 5 GHz channel limitations apply.
The user should use the wireless LAN utility to check the current channel of
operation. If operation is occurring outside of the allowable frequencies as
listed above, the user must cease operating the Wireless LAN at that
location and consult the local technical support staff responsible for the
wireless network.
❖
❖
The 5 GHz Turbo mode feature is not allowed for operation in any
European Community country.
This device must not be operated in ad-hoc mode using channels in the
5 GHz bands in the European Community. Ad-hoc mode provides a direct
communication between two client devices without a Wireless LAN Access
Point.
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12
❖
This device must be used with Access Points that have employed and
activated a radar detection feature required for European Community
operation in the 5 GHz bands. This device will operate under the control of
the Access Point in order to avoid operating on a channel occupied by any
radar system in the area. The presence of nearby radar operation may result
in temporary interruption of operation of this device. The Access Point’s
radar detection feature will automatically restart operation on a channel free
of radar. You may consult with the local technical support staff responsible
for the wireless network to ensure the Access Point device(s) are properly
configured for European Community operation.
Bluetooth® Wireless Technology Interoperability
Bluetooth® Cards from TOSHIBA are designed to be interoperable with any
product with Bluetooth wireless technology that is based on Frequency Hopping
Spread Spectrum (FHSS) radio technology, and is compliant to:
❖
Bluetooth Specification as defined and approved by The Bluetooth Special
Interest Group.
❖
Logo certification with Bluetooth wireless technology as defined by The
Bluetooth Special Interest Group.
Always use Bluetooth cards from TOSHIBA in order to enable
wireless networks over two or more (up to a total of seven)
TOSHIBA portable computers using these cards. Please
contact TOSHIBA computer product support on Web site http:/
/www.toshiba-europe.com/computers/tnt/bluetooth.htm in
Europe or support.toshiba.com in the United States for more
information.
When you use Bluetooth cards from TOSHIBA close to 2.4 GHz Wireless
LAN devices, Bluetooth transmissions might slow down or cause errors. If
you detect certain interference while you use Bluetooth cards from TOSHIBA,
always change the frequency, move your computer to the area outside of the
interference range of 2.4 GHz Wireless LAN devices (40 meters/43.74 yards
or more) or stop transmitting from your computer. Please contact TOSHIBA
computer product support on Web site http://www.toshiba-europe.com/
computers/tnt/bluetooth.htm in Europe or support.toshiba.com in the United
States for more information.
Bluetooth and Wireless LAN devices operate within the same radio frequency
range and may interfere with one another. If you use Bluetooth and Wireless
LAN devices simultaneously, you may occasionally experience a less than
optimal network performance or even lose your network connection. If you
should experience any such problem, immediately turn off either one of your
Bluetooth or Wireless LAN. Please contact Toshiba computer product
support on Web site http://www.toshiba-europe.com/computers/tnt/
bluetooth.htm in Europe or support.toshiba.com in the United States for
more information.
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13
Bluetooth® Wireless Technology and Your Health
The products with Bluetooth® wireless technology, like other radio devices, emit
radio frequency electromagnetic energy. The level of energy emitted by devices
with Bluetooth wireless technology however is much less than the
electromagnetic energy emitted by wireless devices such as mobile phones.
Because products with Bluetooth wireless technology operate within the
guidelines found in radio frequency safety standards and recommendations,
TOSHIBA believes Bluetooth wireless technology is safe for use by consumers.
These standards and recommendations reflect the consensus of the scientific
community and result from deliberations of panels and committees of scientists
who continually review and interpret the extensive research literature.
In some situations or environments, the use of Bluetooth wireless technology
may be restricted by the proprietor of the building or responsible representatives
of the organization. These situations may for example include:
❖
Using the equipment with Bluetooth wireless technology on board
airplanes, or
❖
In any other environment where the risk of interference to other devices or
services is perceived or identified as harmful.
If you are uncertain of the policy that applies on the use of wireless devices in a
specific organization or environment (e.g. airports), you are encouraged to ask for
authorization to use the device with Bluetooth wireless technology prior to
turning on the equipment.
Exposure to Radio Frequency Radiation
The radiated output power of the Bluetooth Card from TOSHIBA is far below
the FCC radio frequency exposure limits. Nevertheless, the Bluetooth Card
from TOSHIBA shall be used in such a manner that the potential for human
contact during normal operation is minimized.
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14
Regulatory statements
This product complies with any mandatory product specification in any country/
region where the product is sold. In addition, the product complies with the
following:
Taiwan
Article 14
Unless approved, for any model accredited low power radio frequency
electric machinery, any company, trader or user shall not change the
frequency, increase the power or change the features and functions of the
original design.
Article 17
Any use of low power radio frequency electric machinery shall not affect
aviation safety and interfere with legal communications. In the event
interference is caused, the use of such electric machinery shall be
immediately discontinued. Operation of such products can be resumed
only when they are modified and can no longer cause interference.
The legal communications mentioned in the above item refer to radio
communications operated in accordance with telecommunication laws and
regulations.
Low power radio frequency electric machinery shall resist against interference
from legal communications or from industrial, scientific and medical radio
emission electric machinery.
Copyright
This guide is copyrighted by Toshiba America Information Systems, Inc. with all
rights reserved. Under the copyright laws, this guide cannot be reproduced in any
form without the prior written permission of Toshiba. No patent liability is
assumed, however, with respect to the use of the information contained herein.
©2013 by Toshiba America Information Systems, Inc. All rights reserved.
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15
Export Administration Regulation
This document contains technical data that may be controlled under the U.S.
Export Administration Regulations, and may be subject to the approval of the
U.S. Department of Commerce prior to export. Any export, directly or indirectly,
in contravention of the U.S. Export Administration Regulations is prohibited.
Notice
The information contained in this manual, including but not limited to any
product specifications, is subject to change without notice.
TOSHIBA CORPORATION AND TOSHIBA AMERICA
INFORMATION SYSTEMS, INC. (TOSHIBA) PROVIDES NO
WARRANTY WITH REGARD TO THIS MANUAL OR ANY
OTHER INFORMATION CONTAINED HEREIN AND HEREBY
EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR
PURPOSE WITH REGARD TO ANY OF THE FOREGOING.
TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES
INCURRED DIRECTLY OR INDIRECTLY FROM ANY
TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS
CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN
THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL
TOSHIBA BE LIABLE FOR ANY INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES,
WHETHER BASED ON TORT, CONTRACT OR OTHERWISE,
ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL
OR ANY OTHER INFORMATION CONTAINED HEREIN OR THE
USE THEREOF.
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16
Trademarks
Satellite, Satellite Pro, and eco Utility are either registered trademarks or
trademarks of Toshiba America Information Systems, Inc. and/or Toshiba
Corporation.
Adobe and Photoshop are either registered trademarks or trademarks of Adobe
Systems Incorporated in the United States and/or other countries.
Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any
use of such marks by Toshiba is under license. Other trademarks and trade names
are those of their respective owners.
HDMI, the HDMI Logo and High-Definition Multimedia Interface are
trademarks or registered trademarks of HDMI Licensing, LLC.
Intel, Intel Core, Celeron, Centrino and Pentium are trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States and other
countries.
Memory Stick and Memory Stick PRO are trademarks or registered trademarks
of Sony Corporation.
Microsoft, Outlook, Windows, and Windows Media are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or
other countries.
Secure Digital and SD are trademarks of SD Card Association.
Wi-Fi is a registered trademark of the Wi-Fi Alliance.
All other brand and product names are trademarks or registered trademarks of
their respective companies.
Licenses
This Product is licensed under the AVC, the VC-1 and the MPEG-4 Part 2 Visual
patent portfolio licenses for the personal and non-commercial use of a consumer
to (i) encode video in compliance with the above standards (“Video Standards”)
and/or (ii) decode AVC, VC-1 and MPEG-4 Part 2 Visual that was encoded by a
consumer engaged in personal and non-commercial activity or was obtained
from a video provider licensed to provide such video. None of the licenses extend
to any other product regardless of whether such product is included with this
product in a single article. No license is granted or shall be implied for any other
use. Additional information may be obtained from MPEG LA, LLC.
See www.mpegla.com.
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17
Computer Recycling Information
As part of a commitment to people and the future, Toshiba promotes the efficient
use of resources by working to achieve our zero-waste-to-landfill goal at all our
production sites. In addition to our existing waste reduction and recycling
policies, Toshiba is strongly committed to reducing electronic waste. In order to
ensure efficient use of resources and appropriate treatment of hazardous
substances, in accordance with recycling regulations in each state, country, and
territory, Toshiba wants to make it easy for customers to recycle products at the
end of the life cycle. To learn more about Toshiba's sustainability commitment,
Reuse, Donation, Recycling
Functional computers can be donated to a local charity or resold easily through a
Toshiba-branded program.
Non working Toshiba computers can be mailed-back for free recycling.
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Contents
Good Working Posture .....................................30
Using the notebook with an external
keyboard, mouse or monitor.......................31
Typing style ......................................................32
Taking breaks and varying tasks.......................32
Mobile computing tips ......................................33
Transporting the notebook................................33
18
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Contents
Installing drivers and applications.....................54
Adjusting touch pad settings ............................57
Selecting video cables.......................................59
Connecting an HDMI™-compatible television
or display device.........................................59
Directing the display output when you turn
on the computer .........................................59
Adjusting the quality of the external display......60
Customizing your computer’s settings....................60
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Contents
20
Backlit keyboard................................................65
Setting battery notifications ..............................75
Conserving battery power ................................76
Power Plans......................................................77
Using the eco power plan .......................................78
Changing the main battery......................................78
Taking care of your battery .....................................79
Safety precautions ............................................79
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Contents
Windows® Store .....................................................86
Exploring audio features .........................................88
Chapter 5: Utilities...................................................................... 92
eco Utility® .............................................................97
Using a supervisor password............................98
Using a user password ...................................100
Deleting a user password................................100
System Settings....................................................101
Sleep and Charge..................................................102
USB Sleep and Charge....................................102
Enabling/Disabling USB Sleep and Charge......104
Power supply mode settings...........................104
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Contents
22
Service Station......................................................108
Problems that are easy to fix ................................110
Develop good computing habits ...........................126
Data and system configuration backup in
the Windows® operating system...............127
If you need further assistance...............................132
Contacting Toshiba .........................................133
Other Toshiba Internet Web sites..........................133
Toshiba’s worldwide offices..................................133
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Output (Display switch) .................................137
Volume Mute ..................................................139
Keyboard Function keys..................................139
Zoom (Display resolution) ..............................139
Appendix B: Power Cord/Cable Connectors.......................... 140
Glossary.................................................................................... 141
Index.......................................................................................... 155
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Introduction
Welcome to the world of powerful, portable, multimedia
computing. With your Toshiba computer, your work and
entertainment can accompany you wherever you go.
Your computer is ENERGY STAR® qualified.
Toshiba is a partner in the Environmental Protection Agency’s
(EPA) ENERGY STAR® Program and has designed this computer
to meet the latest ENERGY STAR® guidelines for energy
efficiency. Your computer ships with the power management
options preset to a configuration that will provide the most stable
operating environment and optimum system performance for both
AC power and battery modes.
To conserve energy, your computer is set to dim the display after 10
minutes of inactivity, and enter the low-power Sleep mode which
shuts down the system after 15 minutes of inactivity in AC power
mode. We recommend that you leave this and other energy saving
features active, so that your computer will operate at its maximum
energy efficiency. You can wake the computer from Sleep mode by
pressing the power button. See the “Mobile Computing” section of
the Toshiba User’s Guide for more information on using power
management settings to conserve computer energy.
24
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Introduction
25
When considering additions to your home office, purchase products
that have earned the ENERGY STAR® for all your equipment
needs, which can save you money, save energy, and help protect the
climate.
information regarding the ENERGY STAR® Program.
NOTE
This computer is compatible with European Union Directive
2002/95/EC, Restriction of the use of certain Hazardous Substances
in electrical and electronic equipment (RoHS), which restricts use of
lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE.
Toshiba requires its computer component suppliers to meet RoHS
requirements and verifies its suppliers’ commitment to meeting
RoHS requirements by conducting component sampling inspections
during the product design approval process.
Certain Microsoft® software product(s) included with this computer
may use technological measures for copy protection. IN SUCH
EVENT, YOU WILL NOT BE ABLE TO USE THE PRODUCT IF YOU DO
NOT FULLY COMPLY WITH THE PRODUCT ACTIVATION
PROCEDURES. Product activation procedures and Microsoft’s
privacy policy will be detailed during initial launch of the product, or
upon certain reinstallations of the software product(s) or
reconfigurations of the computer, and may be completed by Internet
or telephone (toll charges may apply).
NOTE
Some software may differ from its retail version (if available), and
may not include user manuals or all program functionality.
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Introduction
This guide
26
NOTE
The product specifications and configuration information are
designed for a product Series. Your particular model may not have
all the features and specifications listed or illustrated. For more
detailed information about the features and specifications on your
particular model, please visit Toshiba’s Web site at
While Toshiba has made every effort at the time of publication to
ensure the accuracy of the information provided herein, product
specifications, configurations, prices, system/component/options
availability are all subject to change without notice. For the most
up-to-date product information about your computer, or to stay
current with the various computer software or hardware options, visit
This guide
This guide introduces the computer's features as well as some basic
procedures needed to perform tasks in Windows 8. You can:
❖
❖
❖
Read the entire guide from beginning to end.
Skim through and stop when a topic interests you.
Use the table of contents and the index to find specific
information.
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Introduction
Safety icons
27
Safety icons
This manual contains safety instructions that must be observed to
avoid potential hazards that could result in personal injuries,
damage to your equipment, or loss of data. These safety cautions
have been classified according to the seriousness of the risk, and
icons highlight these instructions as follows:
Indicates an imminently hazardous situation which, if not avoided,
will result in death or serious injury.
Indicates a potentially hazardous situation which, if not avoided,
could result in death or serious injury.
Indicates a potentially hazardous situation which, if not avoided, may
result in minor or moderate injury.
Indicates a potentially hazardous situation which, if not avoided, may
result in property damage.
NOTE
Provides important information.
Other icons used
Additional icons highlight other helpful or educational information:
TECHNICAL NOTE: This icon indicates technical information about
the computer.
HINT: This icon indicates helpful hints and tips.
DEFINITION: This icon indicates the definition of a term used in the
text.
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Introduction
Other documentation
28
Your computer’s features and specifications
Certain computer chassis are designed to accommodate all possible
configurations for an entire product Series. Your select model may
not have all the features and specifications corresponding to all of
the icons or switches shown on the computer chassis, unless you
have selected all those features.
This information applies to all the features and icons described in
this guide.
Below are examples of some of the many possible icons used on
your computer:
(Sample Illustration) System icons
Other documentation
Your computer comes with the following documentation:
❖
❖
❖
An electronic version of the User’s Guide (this document)
A Quick Start document
It may also contain guides for other programs that may come
with your system.
For accessory information, visit Toshiba’s Web site at
Service options
complement its standard limited warranty. Toshiba’s standard
limited warranty, extended warranty, and service upgrade terms and
To stay current on the most recent software and hardware options
for your computer, and for other product information, be sure to
If you have a problem or need to contact Toshiba, see “If Something
Goes Wrong” on page 110.
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Chapter 1
Getting Started
This chapter provides tips for using your computer effectively,
summarizes how to connect components, and explains what to do
the first time you use your computer.
Please read the safety instruction information on the Quick Start
document (that shipped with your computer) carefully and make
sure you fully understand the instructions before you attempt to use
your computer in order to avoid potential hazards that could cause
bodily injury, property damage, or damage the computer.
Selecting a place to work
Your computer is portable and designed to be used in a variety of
circumstances and locations.
Setting up a work environment
Place the computer on a hard flat surface that is large enough for the
computer and any other items you are using, such as a printer.
Leave enough space around the computer and other equipment to
provide adequate ventilation. Otherwise, they may overheat.
To keep your computer in prime operating condition, protect your
work area from:
❖
Dust, moisture, and direct sunlight.
29
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Getting Started
Selecting a place to work
30
❖
❖
Equipment that generates a strong electromagnetic field, such
as stereo speakers (other than speakers that are connected to
the computer) or speakerphones.
Rapid changes in temperature or humidity and sources of
temperature change such as air conditioner vents or heaters.
❖
❖
Extreme heat, cold, or humidity.
Liquids and corrosive chemicals.
Keeping yourself comfortable
This section provides information for setting up your work
environment and tips for working comfortably throughout the day.
Computer user comfort recommendations
Good Working Posture
❖
Adjust your chair height: your feet should be flat on the floor
and the bottom of your thighs should be evenly supported by
the seat. If your feet cannot reach the floor, use a foot rest.
Avoid pressure points behind the knee or under the thigh.
❖
The space under your desk should be free of clutter so that your
legs and feet are not restricted, and you can get close enough to
your notebook and other items that you use frequently.
❖
❖
Adjust the chair back rest: it should match the curve of your
back and provide comfortable back support.
Adjust the chair arm rests: they should be about the same
height as the keyboard and comfortably support your arms,
allowing your shoulders to relax.
❖
❖
When using the keyboard, it should be centered in front of you.
The keyboard and pointing device should be close to your
elbow level. The keyboard should be flat so that your wrists are
straight when typing. However, if the notebook is on a work
surface that is above your elbow height you may need to slope
the notebook to keep your wrists straight.
❖
❖
Work with relaxed shoulders.
When typing, keep your wrists straight and try not to rest your
wrists on the notebook. Support your arms on your forearm
area. The forearms can be supported by the chair arm supports
or the desk surface.
❖
The notebook display should be tilted so that the image on the
screen is clear.
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Getting Started
Selecting a place to work
31
❖
❖
Avoid glare: position the notebook so that light sources (lamps
or windows) do not shine or reflect directly into your eyes.
Place the notebook display away from bright light sources or
reduce the light intensity from windows by using blinds. Glare
on the notebook display may cause eye strain, eye fatigue or
headaches.
Certain notebook displays have a brightness approaching that
of a TV device. We recommend that you adjust the brightness
of your notebook display to a comfortable level to prevent
possible eye strain.
❖
❖
❖
Keep your head level, facing forward and balanced over your
torso.
Adjust the font size of text on your screen to make viewing
comfortable.
Rest your eyes periodically by focusing on objects that are
farther away.
Using the notebook with an external keyboard, mouse or monitor
(Sample Illustration) Correct posture
❖
When using a notebook for long hours, it may be more
comfortable to dock the notebook and use an external
keyboard, mouse and monitor.
❖
❖
The keyboard and mouse (or trackball) should be close to your
elbow level.
The mouse should be next to the keyboard to avoid a reach. If
you have to reach, the arm should be supported in the forearm
area by the desk surface or the chair arm supports.
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Getting Started
Selecting a place to work
32
❖
Alternative keyboards, such as the split curved keyboard, may
improve shoulder and arm comfort.
❖
❖
Select a mouse that is comfortable for you to use.
Don’t rest your wrists on the edge of the keyboard or on the
work surface when typing.
❖
The monitor should be about an arm length away while sitting
back in the chair.
❖
❖
The monitor should be centered in front of your body.
The top of the monitor should be at or slightly below eye level.
A monitor that is too high or too low can cause awkward head
and neck postures and may lead to discomfort in the neck
muscles.
❖
If you use bifocals you may need to lower the monitor.
Alternatively, you might consider customized prescription
computer glasses.
Typing style
❖
Learn to touch type so that you don’t have to look down at the
keyboard.
❖
❖
❖
Type with straight wrists.
Type lightly.
Learn the keyboard shortcuts for your applications. You will be
more productive.
®
❖
Use the pointing device (e.g., touch pad, Accupoint , or tablet
pen whichever is available with your notebook computer, or
other optional pointing devices like mouse or trackball) with a
comfortable hand posture. Avoid awkward hand postures or
high gripping force.
❖
It is helpful to change the type of pointing device that you use
on a regular basis to avoid working in just one hand posture.
Taking breaks and varying tasks
❖
Change they way you work so that you are not stuck in the
same posture for long periods of time. Some people find it
comfortable to occasionally stand while using the notebook. To
do this properly, the notebook needs to be on an elevated
surface. Make sure you follow the Good Working Posture
points mentioned above while working.
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Getting Started
Selecting a place to work
33
❖
❖
❖
Take short, strategically spaced rest breaks to avoid eye strain
and body fatigue. For example, stand up and walk around or
stretch for a few minutes every hour.
Taking regular breaks is especially important if you are
working long hours on your computer or working on a
deadline.
If stress at work is affecting your health, try to identify the
sources of the stress and evaluate ways to reduce the stress.
Mobile computing tips
❖
When using the notebook at airports, on airplanes or trains, or
at meetings, make sure that you take the time to consider the
points just mentioned.
❖
When working on the road it may be difficult to set up the
notebook in an optimal position. In these situations it is
important that you take frequent breaks and change your
posture frequently to relieve the excess loads on your body.
❖
Be creative, when in a hotel room, use a rolled up blanket or
pillows to provide back support, or to provide arm support. To
position the computer at a good height, remember to operate
the computer on a hard flat stable surface. Using your
computer on a carpet, blanket or other soft materials can block
the air vents including those located at the base of the computer
and possibly cause overheating of your computer.
Transporting the notebook
Although your notebook is light, carrying it for a long time may
lead to shoulder and arm fatigue. If you carry your notebook with
other items, consider using an ergonomically-designed computer
case.
Seeking additional help
Follow the advice from your employer’s company health and safety
staff. Contact them if you need assistance making adjustment to
your workstation or adjusting the lighting.
Again, if you experience persistent or recurrent pain, ache,
numbness, burning, or stiffness you should promptly see a qualified
health care provider. These sensations may be caused by serious
medical conditions that can be treated.
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Getting Started
Selecting a place to work
34
For more specific recommendations on the safety and comfort of
your computer environment, customers in the United States may
visit the United States Department of Labor, Occupational Safety &
Health Administration Web site at:
Check list
❏
Is your chair comfortable - does it support your back and arms
well?
❏
❏
❏
❏
❏
Are your feet flat on the ground?
Is there adequate space under your desk for your legs?
Are the keyboard and mouse at elbow level?
Are your shoulders relaxed when using the keyboard?
Are your shoulders relaxed when using a mouse or other
optional pointing device?
❏
Are your hands and wrists aligned in a comfortable, straight
posture?
❏
❏
❏
❏
❏
❏
❏
❏
❏
❏
Are your arms supported in the forearm area (not at the wrist)?
Do you hold the mouse or trackball with a loose, relaxed hand?
Do you use a light touch when typing or using the mouse?
Do you clean your mouse or trackball regularly?
Is the top of your monitor close to eye level?
Is the monitor about an arm length away?
Have you eliminated the glare on the monitor?
Is the monitor tilted so that it is easy to read?
Do you change postures regularly?
Do you take breaks, at least once an hour?
Precautions
Your computer is designed to provide optimum safety and ease of
use, and to withstand the rigors of travel. You should observe
certain precautions to further reduce the risk of personal injury or
damage to the computer.
❖
Avoid prolonged physical contact with the underside or surface
of the computer.
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Getting Started
Selecting a place to work
35
Never allow any liquids to spill into any part of your computer, and
never expose the computer to rain, water, seawater or moisture.
Exposure to liquid or moisture can cause electric shock or fire,
resulting in damage or serious injury. If any of these eventualities
should accidentally occur, immediately:
1. Turn off the computer.
2. Disconnect the AC adaptor from the power plug socket and
computer.
Failure to follow these instructions could result in serious injury or
permanent damage to the computer.
Do not turn on the power again until you have taken the computer to
an authorized service center.
❖
❖
Avoid prolonged physical contact with the underside or surface
of the computer.
Computer base and palm rest can become hot! Avoid prolonged
contact to prevent heat injury to skin.
Today’s performance computers generate heat under normal
operating conditions, as a function of system activity. Avoid
extended contact between the computer base or palm rest and your
skin. Under certain operating conditions such prolonged contact
between the computer base or palm rest and your skin may result in
skin irritation and/or heat injury.
Consider using a hard computer insulating pad or similarly suitable
hard insulating material when using a computer on your lap.
Never place a heavy object on the computer and be careful not to
drop a heavy object onto the computer. It could damage the
computer or cause system failure.
❖
❖
Never turn off the computer if a drive light indicates a drive is active.
Turning off the computer while it is reading from or writing to
a disk/disc or flash media may damage the disk/disc or flash
media, the drive, or both.
Keep the computer and disks away from objects that generate
strong magnetic fields, such as large stereo speakers.
Information on some disks is stored magnetically. Placing a
magnet too close to a disk can erase important files.
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Getting Started
Selecting a place to work
36
Handle discs carefully. Avoid touching the surface of the disc. Grasp
it by its center hole and edge. If you handle the disc incorrectly, you
could damage the disc and possibly lose data.
❖
Scan all new files for viruses.
This precaution is especially important for files you receive via
email or download from the Internet. Occasionally, even new
programs you buy from a supplier may contain a computer
virus. You need a special program to check for viruses.
Important information on your computer’s cooling fan
Your computer may have a CPU cooling fan that cools the CPU by
drawing outside air into the computer.
Always make sure your computer and AC adaptor have adequate
ventilation and are protected from overheating when the power is turned
on or when an AC adaptor is connected to a power outlet (even if your
computer is in Sleep mode). In this condition, observe the following:
❖
❖
Never cover your computer or AC adaptor with any object.
Never place your computer or AC adaptor near a heat source,
such as an electric blanket or heater.
❖
❖
Never cover or block the air vents including those located at the
underside of the computer.
Always operate your computer on a hard flat surface. Using your
computer on a carpet or other soft material can block the vents
located at the underside of the computer.
Overheating your computer or AC adaptor could cause system
failure, computer or AC adaptor damage or a fire, possibly resulting
in serious injury.
NOTE
The cooling fan location will vary depending on the computer.
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Getting Started
Setting up your computer
37
Setting up your computer
TECHNICAL NOTE: You must complete all setup steps up to and
external or internal components to your computer. These
components include, but are not limited to, a mouse, keyboard, and
printer.
Your computer contains a rechargeable main battery that needs to
be charged before you can use it.
To use external power or to charge the battery you must attach the
AC adaptor. See “Connecting to a power source” on page 37.
NOTE
Please handle your computer carefully to avoid scratching or
damaging the surface.
Connecting to a power source
Your computer requires power to operate. Use the power cord/cable
and AC adaptor to connect the computer to a live electrical outlet,
or to charge the computer’s battery.
Never pull on a power cord/cable to remove a plug from a socket.
Always grasp the plug directly. Failure to follow this instruction may
damage the cord/cable, and/or result in a fire or electric shock,
possibly resulting in serious injury.
Always confirm that the power plug (and extension cable plug if
used) has been fully inserted into the socket, to ensure a secure
electrical connection. Failure to do so may result in a fire or electric
shock, possibly resulting in serious injury.
Be careful if you use a multiple connector. An overload on one socket
could cause a fire or electric shock, possibly resulting in serious
injury.
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Getting Started
Connecting to a power source
38
Always use the TOSHIBA AC adaptor that was provided with your
computer, or use AC adaptors specified by TOSHIBA to avoid any
risk of fire or other damage to the computer. Use of an incompatible
AC adaptor could cause fire or damage to the computer possibly
resulting in serious injury. TOSHIBA assumes no liability for any
damage caused by use of an incompatible adaptor.
AC adaptor
Power cord/cable
AC adaptor cord
(Sample Illustration) Power cord/cable and AC adaptor
To connect AC power to the computer:
1
Connect the power cord/cable to the AC adaptor.
(Sample Illustration) Connecting the power cord/cable to the AC
adaptor
Handling the cord on this product will expose you to lead, a
chemical known to the State of California to cause birth defects or
other reproductive harm. Wash hands after handling.
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Getting Started
Connecting to a power source
39
_
+
2
Plug the AC adaptor cord into the DC-IN on the side of the
computer.
(Sample Illustration) Connecting the AC adaptor cord to the
computer
3
Connect the power cord/cable to a live electrical outlet.
The AC power light on the indicator panel glows white.
Never attempt to connect or disconnect a power plug with wet hands.
Failure to follow this instruction could result in an electric shock,
possibly resulting in serious injury.
The computer’s main battery light gives you an indication of
the main battery’s current charge:
❖
Glows amber while the main battery is being charged
(AC adaptor connected)
❖
❖
Glows white when the main battery is fully charged
Is unlit when the main battery has discharged, the battery
is not charging, or the AC adaptor is not plugged into the
computer or AC outlet
❖
Flashes amber when the main battery charge is low and it
is time to recharge the main battery or plug in the AC
adaptor
NOTE
If the AC power light flashes amber during charging, either the main
battery is malfunctioning, or it is not receiving correct input from the
AC power supply.
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Getting Started
Charging the main battery
40
Charging the main battery
NOTE
The computer battery is not accessible by the user.
Before using the battery to power the computer, you must charge
the battery.
To charge the battery, leave the computer plugged into an AC power
source with the computer turned off until the battery light glows
white. After that, the battery will be completely charged and ready
to power the computer.
NOTE
Battery life and charge time may vary depending on the applications
power management settings, and features used.
Using the computer for the first time
The computer is now ready for you to turn it on and begin using it,
see “Exploring Your Computer’s Features” on page 82.
NOTE
When opening or closing the display panel, place one hand on the
palm rest to hold the computer in place and use the other hand to
slowly open or close the display panel.
To avoid damaging the display panel, do not force it beyond the point
where it moves easily and never lift the computer by the display
panel.
Do not press or push on the display panel and be careful to remove
any pens or other objects from the keyboard area before closing the
display panel.
Small bright dots may appear on your screen display when you
turn on your computer. Your display contains an extremely large
number of thin-film transistors (TFT) and is manufactured using
high-precision technology. Any small bright dots that may appear
on your display are an intrinsic characteristic of the TFT
manufacturing technology. Over a period of time, and depending on
the usage of the computer, the brightness of the screen will
deteriorate. This is also an intrinsic characteristic of the screen
technology. When the computer is operated on battery power, the
screen will dim and you may not be able to increase the brightness
of the screen while on battery power.
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Getting Started
Registering your computer with Toshiba
41
Initial setup
The Windows 8 Startup screen is the first screen displayed when
you turn on your computer for the first time. Follow the on-screen
instructions on each screen in order to properly install the operating
system and begin using your computer.
Setting up your software
When you turn on the computer for the first time, do not turn off the
power again until the operating system has loaded completely.
NOTE
The names of windows displayed, and the order in which windows
appear, may vary according to your software setup choices.
The first time you turn on your computer, the setup guides you
through steps to set up your software. Follow the on-screen
instructions.
Registering your computer with Toshiba
Product registration is strongly recommended, and allows Toshiba
to send you periodic updates, announcements, and special offers
applicable to your Product. Product registration can be completed
by one of three methods:
1
2
3
requested information and complete the registration process.
From the Start screen: Type Registration while in the Start
screen, locate and complete the registration process.
From the Desktop: On the Desktop, move the pointer over the
upper or lower right corner of the screen. When the Windows®
Charms appear, click the Search ( ) Charm and, in the Search
field, type Registration. In the list that appears, click
Registration and complete the registration process.
Failure to complete Product Registration will not diminish your
rights under the Toshiba Standard Limited Warranty.
NOTE
To register online, an Internet connection is required.
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Getting Started
To Shut down your computer
42
To Shut down your computer
1
From the Start or Desktop screen, move your pointer over the
upper or lower right corner of the screen.
2
When the Windows® Charms appear, click the Settings (
Charm.
)
Pressing the power button before shutting down the Windows®
operating system could cause you to lose your work. Make sure the
system indicator panel’s storage drive light and the drive in-use light
are off. If you turn off the power while a disk/disc is being accessed,
you may lose data or damage the disk/disc and/or drive.
3
In the lower right of the screen click the Power ( ) icon.
Shut down option
Power
(Sample Image) Shut down
4
Highlight Shut down while holding the Shift key, and then
click the Shut down option.
The computer closes all open applications, shuts down the
operating system, and then turns off.
To Restart your computer
1
From the Start or Desktop screen, move your pointer over the
upper or lower right corner of the screen.
2
When the Windows® Charms appear, click the Settings (
Charm.
)
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Getting Started
To place your computer in Sleep mode
43
3
In the lower right of the screen click the Power ( ) icon.
Restart option
Power
(Sample Image) Restart
4
Highlight Restart, and then click the Restart option.
The computer closes all open applications, and restarts the
operating system.
To place your computer in Sleep mode
1
From the Start or Desktop screen, move your pointer over the
upper or lower right corner of the screen.
2
When the Windows® Charms appear, click the Settings (
Charm.
)
If you power down using the Sleep command and the battery
discharges fully, your unsaved information will be lost. Be sure to
save your work first.
3
In the lower right of the screen click the Power ( ) icon.
Sleep option
Power
(Sample Image) Sleep
4
Highlight Sleep, and then click the Sleep option.
Sleep mode saves the current state of the computer to memory
so that, when you restart the computer, you can continue
working from where you left off.
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Getting Started
Adding optional external devices
44
NOTE
software. See “Setting up your software” on page 41.
After starting your computer for the first time you may want to:
❖
Connect external devices (see “Connecting an external device”
on page 58)
❖
Connect an external monitor (see “Using external display
devices” on page 58)
Adding memory (optional)
Your computer comes with enough memory to run most of today’s
popular applications. You may want to increase the computer’s
memory if you use complex software or process large amounts of
data. Contact the location you purchased the computer at for more
information on adding memory to your computer. Toshiba will not
be responsible for any product damage, data loss, service or part
replacement made necessary by improper installation of a memory
module.
Recovering the Internal Storage Drive
To purchase an optional external writable optical disc drive or a USB
NOTE
Your computer includes recovery utilities to allow you to recover
your internal storage drive if necessary.
The following internal storage drive recovery options are available:
Recovery option
Description
Creating recovery
media
This option allows you to create the recovery media you
will use to restore your computer.
See “Creating recovery media” on page 45.
Restoring from
recovery media
This option allows you to restore your system from the
recovery media you created.
See “Restoring from recovery media” on page 48.
Refresh your PC
(with user’s data)
This option allows you to refresh your system without
losing your data.
See “Refresh your PC (with user’s data)” on page 49.
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Getting Started
Recovering the Internal Storage Drive
45
Recovery option
Description
Reset your PC
This option allows you to remove all data from your
system and reinstall Windows®.
See “Reset your PC” on page 51.
A recovery image of your computer is stored on the internal storage
drive, and the image can be restored by running the recovery
sections below. However, it is strongly recommended that you
create recovery media. If the recovery files on your internal storage
drive become corrupted or are deleted, you can restore your system
from your recovery media. Also, if your original internal storage
drive fails, you can restore your system to a new internal storage
drive from your recovery media. It is strongly recommended that
you create recovery media before using your system for the first
time. See “Creating recovery media” on page 45 and “Restoring
from recovery media” on page 48.
NOTE
to an external power source via the AC adaptor.
❖ When you restore your system, only the operating system files,
applications, and drivers originally shipped with the computer
are restored. Any files that you created are not restored during
this process. Be sure to separately save the files you have
created to external media using Windows® or another backup
program. For more information, see “Backing up your work” on
page 67.
Creating recovery media
To purchase an optional external writable optical disc drive for
creating recovery DVDs, please visit the Toshiba Web site at
NOTE
It is strongly recommended that you create recovery media. If the
recovery files on your internal storage drive become corrupted or
are deleted, you can restore your system from your recovery media.
Also, if your original internal storage drive fails, you can restore
your system to a new internal storage drive from your recovery
media.
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Recovering the Internal Storage Drive
46
During the recovery process your computer must be connected to an
external power source via the AC adaptor.
NOTE
When you create recovery media, only the operating system files,
applications, and drivers originally shipped with the computer are
backed up to the external media and can be restored from this media.
Any files that you created are not backed up on the recovery media.
You will need to separately back up the files you created; for more
information, see “Backing up your work” on page 67.
NOTE
When you create recovery media, the system will prompt you to
insert several blank DVDs or connect one or more USB flash drives
of a certain minimum capacity to your computer. The amount of
space required for storing the recovery files varies by computer
model. Follow the procedure below to determine how much space
you will need for storing your system’s recovery files.
To create recovery media:
1
From the Start screen begin typing Recovery Media Creator
and click your selection, or if you are in the Desktop, move
your pointer over the upper or lower right corner of the screen.
When the Windows® Charms appear click the Search (
)
Charm and, in the Search field, type Recovery Media Creator.
In the list that appears, click your selection.
The TOSHIBA Recovery Media Creator dialog box displays.
(Sample Image) TOSHIBA Recovery Media Creator dialog box
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Getting Started
Recovering the Internal Storage Drive
47
2
Select DVD or USB Flash from the drop-down list, depending
on the type of external media you want to use.
If an external optical disc drive is attached, the DVD option becomes
available in the dialog box.
NOTE
3
4
Check the “Information” area of the dialog box to determine
the number of DVDs you will need and/or the minimum
amount of storage space required for copying your system’s
recovery files to USB flash drive(s).
Do one of the following:
❖
If you are copying files to DVD, connect an optional
external writable optical disc drive to your computer and
insert a blank DVD into the drive.
❖
If you are copying files to a USB flash drive, connect a
USB flash drive of the required minimum capacity (as
specified in the TOSHIBA Recovery Media Creator
utility) to your computer.
All information stored on your DVDs or USB flash drive(s) will be
erased during the process of creating the recovery media. Be sure to
save the information stored on your external media to another
storage device before executing this procedure, or use blank media.
5
6
Click the Create button in the TOSHIBA Recovery Media
Creator utility dialog box.
If you are copying the recovery files to DVDs, be sure to label each
DVD in the set sequentially (for example, “1 of 3,” “2 of 3,” etc.), so
that you will know in which order to insert the discs during recovery.
NOTE
For information on using the Recovery media you have created with
the preceding steps, see “Restoring from recovery media” on
page 48.
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Getting Started
Recovering the Internal Storage Drive
48
Restoring from recovery media
The recovery process deletes information stored on the internal
storage drive. Be sure to save your work to external media before
executing the recovery (see “Backing up your work” on page 67).
external power source via the AC adaptor.
NOTE
If you have created recovery media for your system, you can restore
your system from such media, if necessary. For example, if your
original internal storage drive fails, you can restore your system to a
new internal storage drive from your recovery media. For
media” on page 45.
When you restore your system, only the operating system files,
applications, and drivers originally shipped with the computer are
restored. Any files that you created are not restored during this
process. Be sure to separately save the files you have created to
external media using Windows® or another backup program. For
more information, see “Backing up your work” on page 67.
NOTE
To recover your internal storage drive from recovery media:
1
2
Make sure your computer is turned off.
Do one of the following:
❖
If your recovery files are on DVDs, insert the first recovery
DVD into your optional external writable optical disc
drive. Consult the documentation that came with your
optical disc drive to learn how to load the DVD while the
computer is powered off.
❖
If your recovery files are on a USB flash drive, connect the
USB flash drive to your computer.
3
Turn on your computer while pressing the F12 key on your
keyboard.
The Boot menu displays.
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Getting Started
Recovering the Internal Storage Drive
49
4
5
6
Using the arrow keys, select the DVD option or the USB Flash
option, depending on which type of media you are using, and
then press the ENTER key.
A warning screen appears, stating that when the recovery is
executed all data on your internal storage drive will be deleted
and rewritten. Click Yes to continue.
Follow the on-screen instructions to complete the recovery
process.
When the process is complete, a message displays indicating
that the drive has been recovered.
7
Click Finish to restart the computer.
Refresh your PC (with user’s data)
Using “Refresh your PC” recovers your internal storage drive to
factory default state and attempts to save your data. Toshiba does not
guarantee successful data back-up. Please make a complete back up
of your data to external media before executing the recovery. For
more information, see “Backing up your work” on page 67.
During the recovery process your computer must be connected to an
external power source via the AC adaptor.
NOTE
You can recover the factory default software (refresh your PC),
while the computer will attempt to back up your data using the
utilities stored on your computer’s internal storage drive:
TECHNICAL NOTE: Your data will be copied into the backup folder.
All of the data will be moved to this folder during the recovery
process, however the current directory structure will be retained.
1
2
From the Start or Desktop screen, move your pointer over the
upper or lower right corner of the screen.
When the Windows® Charms appear click the Settings (
)
Charm.
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Getting Started
Recovering the Internal Storage Drive
50
3
Click Change PC Settings.
The PC settings window appears.
(Sample Image) PC settings screen
4
5
Click General.
Scroll down to “Refresh your PC without affecting your files,”
and click Get Started.
The “Refresh your PC” screen appears.
(Sample Image) Refresh your PC screen
Toshiba does not guarantee successful data back up. Be sure to save
your work to external media before executing the recovery
(see “Backing up your work” on page 67).
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Getting Started
Recovering the Internal Storage Drive
51
6
Click the Next button to begin.
The “Ready to refresh your PC” screen appears.
(Sample Image) Ready to refresh your PC screen
You will be prompted to refresh your system.
7
8
Click the Refresh button.
Your system will restart.
The “Refreshing your PC” window appears. When the process
is complete your system will reboot your Windows® operating
system.
Reset your PC
The recovery process deletes information stored on the internal
storage drive. Be sure to save your work to external media before
executing the recovery (see “Backing up your work” on page 67).
During the recovery process your computer be must connected to an
external power source via the AC adaptor.
NOTE
1
2
From the Start or Desktop screen, move your pointer over the
upper or lower right corner of the screen.
When the Windows® Charms appear click the Settings (
)
Charm.
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Getting Started
Recovering the Internal Storage Drive
52
3
Click Change PC Settings.
The PC settings window appears.
(Sample Image) PC settings screen
4
5
Click General.
Scroll down to “Remove everything and reinstall Windows,”
and click Get Started.
The “Reset your PC” screen appears.
(Sample Image) Reset your PC screen
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Getting Started
Recovering the Internal Storage Drive
53
6
Click the Next button.
The “Do you want to fully clean your drive” screen appears.
(Sample Image) Do you want to fully clean your drive screen
Select one of the following options:
7
❖
❖
Just remove my files
Fully clean the drive
The “Ready to reset your PC” screen appears.
(Sample Image) Ready to reset your PC screen
8
Click the Reset button.
The “Resetting your PC” window appears. When the process is
complete your system will reboot your Windows® operating
system.
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Getting Started
Recovering the Internal Storage Drive
54
Selecting the “Fully clean the drive” option may take several hours.
NOTE
Installing drivers and applications
The TOSHIBA Application Installer allows you to reinstall the
drivers and applications that were originally bundled with your
computer.
To reinstall drivers and applications:
1
From the Start screen begin typing TOSHIBA Application
Installer and click your selection, or if you are in the Desktop,
move your pointer over the upper or lower right corner of the
screen. When the Windows® Charms appear click the Search
(
) Charm and, in the Search field, type TOSHIBA
Application Installer. In the list that appears, click your
selection.
Search field
(Sample Image) Installing drivers and applications
2
3
4
5
Click Next.
Click the item you want to install.
Click Install.
Follow the on-screen prompts to complete the installation
process.
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Getting Started
Using the touch pad
55
Using the touch pad
NOTE
Some of the touch pad operations described in this section are only
supported in certain applications, and only on certain models.
You can use the touch pad (the small, touch-sensitive area in front
of the keyboard) and the adjacent control buttons to:
❖
❖
❖
❖
❖
❖
Move the pointer on the screen
Select an item on the screen
Open or activate an item on the screen
Scroll through a document or information
Zoom in for a close-up view
Zoom out to see more information at once
Touch pad
Primary control button
Secondary control button
(Sample Illustration) The touch pad and associated control buttons
Refer to the table below for specific instructions on performing
each operation.
NOTE
The pointer is the icon (usually an arrow) that moves on the screen
when you slide your finger across the touch pad or move a mouse
connected to your computer.
To:
Do the following:
Example:
Slide your finger across the touch pad in the
direction you want to move the pointer.
Move the on-screen
pointer
To move the pointer a longer distance, slide
your finger several times across the touch
pad in the preferred direction.
(Sample Illustration)
Pointer moves to the right
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Getting Started
Using the touch pad
56
To:
Do the following:
Example:
1
2
Move the pointer to the item you want to
Select an item
select.
Do one of the following:
❖ Tap the touch pad once
OR
❖ Press and release the primary
(Sample Illustration)
Tap once to select
(left-hand) control button
1
2
Move the pointer to the item you want to
open/activate.
Do one of the following:
Open or activate an
item
❖ Tap the touch pad twice in rapid
succession
OR
(Sample Illustration)
Tap twice to open
❖ Press and release the primary
control button twice in rapid
succession
1
2
Move the pointer to the item you want to
right-click.
Press and release the secondary control
button.
Right-click an item
This feature varies by program. Check your
program documentation for specific
instructions on right-clicking.
(Sample Illustration)
Click the secondary
(right-hand) control
button
Slide your finger along the right edge of the
touch pad in the direction you want to scroll.
Repeat to scroll a longer distance.
Scroll vertically
(Sample Illustration)
Vertical scrolling active
area
Slide your finger along the bottom edge of
the touch pad in the direction you want to
scroll. Repeat to scroll a longer distance.
Scroll horizontally
(Sample Illustration)
Horizontal scrolling
active area
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Getting Started
Using the touch pad
57
To:
Do the following:
Example:
Zoom in/out
To zoom in:
❖ Place two fingers close together on
the touch pad and then slide them
apart.
(Sample Illustration)
Zooming in
To zoom out:
❖ Place two fingers slightly apart on
the touch pad and then slide them
together.
(Sample Illustration)
Zooming out
Adjusting touch pad settings
While you are typing, the on-screen pointer may seem to move or
jump around “by itself” to random locations on the screen. The
on-screen pointer may also seem to automatically select text, click
buttons, and activate other user interface elements. For help with
these problems, try one or more of the following:
❖
with the touch pad. You may be inadvertently brushing the
touch pad with the heel of your hand as you type. Also,
accidental light touches or taps on the touch pad may select an
item or text on the screen, and potentially the item or text may
be replaced by the next character you type.
❖
Temporarily disable the touch pad, so that it does not respond
to touch or button presses while you type. See “Disabling or
enabling the touch pad” on page 58.
❖
Adjust the sensitivity of the touch pad, so that it is less
responsive to accidental light taps and lighter finger pressure.
NOTE
Touch pad setting options vary by computer model. The touch pad
settings are accessible through the Mouse Properties option of the
Windows Control Panel. For more information, please visit
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Getting Started
Using external display devices
58
Disabling or enabling the touch pad
The touch pad is enabled by default. To enable/disable the touch
pad, press F5. For more information, see “Disabling or enabling the
touch pad” on page 138.
Connecting an external device
NOTE
Depending on your system, some models may include USB 3.0
port(s). To distinguish these ports, please look for the blue inset
within the USB 3.0 port (if available).
You can easily attach an external device your computer.
To do this:
1
2
3
4
Read the directions that came with the device to see if you first
need to install new software.
Connect the device’s video or USB cable to the port on the
computer and to the device.
Connect the device’s power cable to a live electrical outlet
(if applicable).
Turn on the external device (if applicable).
Your computer may automatically detect the external device.
Using external display devices
Your computer comes with a built-in display, but you can also
connect the following type of external display device to the video
port described below:
NOTE
To locate your HDMI™ port, please refer to your Quick Start
document.
An HDMI™-compatible television or external display device via
the HDMI™ Out port*
HDMI™ Out port*
*Available on certain models
(Sample Illustration) Video port on left side of computer
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Getting Started
Using external display devices
59
Selecting video cables
To connect a device to the HDMI™ Out port, you must purchase an
HDMI™ cable.
Connecting an HDMI™-compatible television or display device
To connect an HDMI™-compatible television or display device to
the computer:
❖
Connect one end of an HDMI™ cable (not included with your
computer) to the HDMI™ Out port on the side of your
computer, and then connect the other end of the cable to your
television or display device. Refer to the manual that came
with the television or display device for more information.
Your computer should automatically detect the external display
device.
NOTE
You can change the display settings by pressing the ( ) + P keys,
or by configuring the display properties settings.
Directing the display output when you turn on the computer
Once you have connected an external display device, you can
choose to use the internal display only, the external device only, or
both simultaneously.
NOTE
Some modes are only available with the appropriate device attached
and turned on.
The quickest way to change the display output settings is to use the
) + P keys:
(
Press the ( ) + P keys repeatedly until the setting you want takes
effect. Briefly pause each time you press the ( ) + P keys to allow
time for the display to change.
This cycles through the settings in the following order (the last two
options are available if an external monitor is connected):
❖
❖
❖
PC screen only
Duplicate
Extend
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Getting Started
Customizing your computer’s settings
60
❖
Second screen only
(Sample Image) Display options window
NOTE
The ( ) + P keys navigate through the options without activating a
selection. Press ENTER to activate a selection.
NOTE
You may also use the F4 key, and then press ENTER to activate a
selection.
Adjusting the quality of the external display
To obtain the best picture quality from your television (or other
video display device), you may need to adjust the video settings.
See the video device documentation for additional configuration
steps.
Customizing your computer’s settings
There are several ways in which you can customize your computer
to suit your particular requirements. You can go into your computer
settings to make adjustments to your computer to suit your needs.
From the Start or Desktop screen, move your pointer over the upper
or lower right corner of the screen. When the Windows Charms
appear, click the Settings ( ) Charm, and then click Change PC
Settings. Then choose a category you wish to change. Refer to your
operating system documentation or Help and Support for details.
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Getting Started
Caring for your computer
61
more information, see “Power Plans” on page 77. There are
additional custom settings you can choose. See “Utilities” on
page 92.
Caring for your computer
This section gives tips on cleaning and moving your computer. For
information about taking care of your computer’s battery, see
“Taking care of your battery” on page 79.
NOTE
Please handle your computer carefully to avoid scratching or
damaging the surface.
Cleaning the computer
Keep liquids, including cleaning fluid, out of the computer’s
keyboard, speaker, and other openings. Never spray cleaner directly
onto the computer and/or display. Never use harsh or caustic
chemical products to clean the computer.
To keep your computer clean, gently wipe the display panel and
exterior case with a lightly dampened cloth.
Moving the computer
Before moving your computer, even across the room, make sure all
drive activity has ended (the internal storage drive and optical disc
drive indicator lights stop glowing) and all external peripheral
cables are disconnected.
Do not pick up the computer by its display panel or by the back.
Doing so could damage the system.
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Getting Started
Caring for your computer
62
Using a computer lock
You may want to secure your computer to a heavy object such as
your desk. The easiest way to do this is to purchase an optional
computer lock cable. For more information on purchasing a cable
(Sample Illustration) Computer lock cable
To secure the computer:
1
Wrap the cable through or around some part of a heavy object.
Make sure there is no way for a potential thief to slip the cable
off the object.
2
3
Pass the locking end through the loop.
Insert the cable’s locking end into the security lock slot on your
computer, then engage the locking device.
The computer is now securely locked.
(Sample Illustration) Attaching security lock cable
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Chapter 2
Learning the Basics
This chapter gives some computing tips and provides important
information about basic features.
Computing tips
❖
Save your work frequently.
Your work stays in the computer’s temporary memory until
you save it to the internal storage drive. If the network you are
using goes down and you must restart your computer to
reconnect, or your battery runs out of charge while you are
working, you will lose all work since you last saved.
See “Saving your work” on page 67 for further information.
HINT: Some programs have an automatic save feature that can be
activated. This feature saves your file to the internal storage drive at
preset intervals. See your software documentation for details.
63
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Learning the Basics
Using the keyboard
64
❖
Back up your files to external media on a regular basis. Label
the backup copies clearly and store them in a safe place.
It is easy to put off backing up because it takes time. However,
if your internal storage drive suddenly fails, you will lose all
the data on it unless you have a separate backup copy. For more
information, see “Data and system configuration backup in the
Windows® operating system” on page 127.
❖
❖
Use Error-checking and Disk Defragmenter regularly to check
and optimize disk space and improve performance.
Scan all new files for viruses.
This precaution is especially important for files you receive via
external media, email, or download from the Internet.
❖
❖
Take frequent breaks to avoid repetitive-motion injuries and
eyestrain.
Do not turn off the computer if a drive indicator light indicates
a drive is active.
Turning off the computer while it is reading from or writing to
a disk may damage the disk, the drive, or both.
The Windows® operating system records information, such as your
desktop setup, during its shutdown procedure. If you do not let the
Windows® operating system shut down normally, details such as
new icon positions may be lost.
NOTE
Using the keyboard
Your computer’s keyboard contains character keys, control keys,
function keys, and special Windows® keys.
(Sample Illustration) Keyboard
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Learning the Basics
Using the keyboard
65
Function keys
The function keys (not to be confused with the Fn key) are the 12
keys at the top of the keyboard.
(Sample Illustration) Function keys
F1 through F12 are called function keys because they execute
programmed functions when pressed. Used in combination with the
Fn key, function keys marked with icons execute specific functions
on the computer. For example, F5 turns the touch pad ON/OFF. For
more information, see “TOSHIBA Function Keys” on page 135.
Special Windows® keys
Windows® key
Application key
(Sample Illustration) Special Windows® keys
Your computer’s keyboard has one key and one button that have
special functions in Windows®:
❖
❖
Windows® key—Toggles between the Desktop screen and the
last app opened on the Start screen. For more information refer
to Help & Support, or see “Exploring the Start screen” on
page 82
Application key—Has a similar function as the secondary
mouse button
Backlit keyboard
Your keyboard may have a backlight illumination feature. If the
keyboard backlight setting is set to Auto, the backlight turns on
when you type on the keyboard and turns off after a certain interval
when you stop typing. You can modify the time-out interval or
change the keyboard backlight setting to always on or always off.
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Learning the Basics
Mouse properties
66
Mouse properties
Mouse properties allow you to change your pointing device or
mouse settings.
To access Mouse properties:
1
Move your pointer over the upper or lower right corner of the
screen. When the Windows® Charms appear click the Search
(
) Charm, click Settings and, in the Search field, type
Mouse. In the list that appears, click your selection.
The Mouse Properties screen appears.
You may change some of the settings in the following
categories:
❖
❖
❖
❖
❖
❖
Buttons
Pointers
Pointer Options
Wheel
Hardware
Device Settings
You may see additional categories depending on your
particular pointing device.
2
Adjust the settings as desired, and then click OK.
Starting an app
To Start an app on the Start screen, move your pointer over the
appropriate tile and click to open.
To Start an app from the Desktop, move your pointer over the upper
or lower right corner of the screen. When the Windows® Charms
slide out from the right, click the Start ( ) Charm.
Starting an app from the Start screen
To Start an app on the Start screen, move your pointer over the
appropriate tile and click to open.
To Start an app using the Search function, move your pointer over
the upper or lower right corner of the screen. When the Windows®
Charms slide out from the right, click the Search ( ) Charm. The
apps screen appears with the available system apps to choose from
or you can enter your search in the search field.
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Learning the Basics
Saving your work
67
Below is an example using the Search field to start an app:
1
Move your pointer over the upper or lower right corner of the
screen. When the Windows® Charms appear click the Search
) Charm.
(
(Sample Image) Searching for apps
2
Start typing the app’s name in the Search field.
As you type, all matching files and apps are displayed.
Click the app you wish to open.
3
Saving your work
Before you turn off the computer using the Shut down command,
save your work on the internal storage drive, external media, flash
media, or optical disc. This is one of the most important rules of
computing.
Many applications offer a feature that saves documents at regular
intervals. Check your program’s documentation to see if it has an
automatic save feature.
Back up all the files you create in case something happens to your
computer. You can back up your files to different types of media
such as CDs, DVDs, external storage media, or to a network, if
available.
To back up several files at one time, use the Microsoft® Windows®
file recovery program preinstalled on the computer’s internal
storage drive. Also see “Backing up your data or your entire
computer with the Windows® operating system” on page 129.
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Learning the Basics
Toshiba’s online resources
68
HINT: Backing up all the files on your internal storage drive may take
a considerable amount of time and multiple CDs/DVDs. You may
prefer to use a high-capacity file recovery system, such as an
external hard drive.
Toshiba’s online resources
Toshiba maintains a number of online sites to which you can
connect. These sites provide information about Toshiba products,
give help with technical questions and keep you up to date with
future upgrades. For more information, see “Contacting Toshiba”
on page 133.
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Chapter 3
Mobile Computing
This chapter covers all aspects of using your computer while
traveling.
Toshiba’s energy-saver design
Your computer enters a low-power suspension mode when it is not
being used, thereby conserving energy and saving money in the
process. It has a number of other features that enhance its energy
efficiency.
Many of these energy-saving features have been preset by Toshiba.
We recommend you leave these features active, allowing your
computer to operate at its maximum energy efficiency, so that you
can use it for longer periods while traveling.
Running the computer on battery power
The computer contains a Lithium-Ion (Li-Ion) battery that provides
power when you are away from an AC outlet. You can recharge it
many times.
69
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Mobile Computing
Running the computer on battery power
70
Battery Notice
Battery life rating is for comparison purposes only, and does not
indicate the battery life that will be obtained by any individual user.
Actual battery life may vary considerably from specifications
depending on product model, configuration, applications, power
management settings and features utilized, as well as the natural
performance variations produced by the design of individual
components. The battery life rating is only achieved on the select
models and configurations tested by Toshiba under the specific test
settings at the time of publication and is not an estimate of a
system’s battery life under any conditions other than the specific
test settings.
Recharge time varies depending on usage. Battery may not charge
while the computer is consuming full power. After a period of time,
will need to be replaced. This is normal for all batteries.
To ensure that the battery maintains its maximum capacity,
operate the computer on battery power at least once a month. The
Lithium-Ion battery has no memory effect so it is not necessary to
let the battery fully discharge each time. However, for better
accuracy of the battery meter, it is helpful to fully discharge the
battery periodically. Please see “Maintaining your battery” on
page 80 for procedures. If the computer is continuously operated on
AC power, either through an AC adaptor or a port replicator (if
applicable to your system), for an extended period (more than a
life of the battery, and may cause the battery meter to be inaccurate.
NOTE
For best performance when playing streaming media (especially
streaming video), either power the computer from its AC adaptor, or
set up a power plan that keeps the computer running at full
performance even when powered from its battery. For more
information about Windows® power plans, see “Power Plans” on
page 77.
The computer also has an internal real-time-clock (RTC) battery.
The RTC battery powers the RTC memory that stores your system
configuration settings and the current time and date information. It
maintains this information for up to a month while the computer is
turned off.
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Charging batteries
71
TECHNICAL NOTE: Depending on your system, the RTC battery may
only charge while the computer is turned on.
Power management
Your computer ships with the power management options preset
to a configuration that will provide the most stable operating
environment and optimum system performance for both AC power
and battery modes.
Changes to these settings may result in system performance or
stability issues. Users who are not completely familiar with the power
management component of the system should use the preset
configuration. For assistance with setup changes, contact Toshiba’s
Customer Support Center.
Charging batteries
The battery needs to be charged before you can use it to power the
computer.
Always use the AC adaptor specified by Toshiba. You can
order a Toshiba AC adaptor from Toshiba’s Web site at
NOTE
Battery charge time may vary depending on the applications, power
management settings, and features used.
Charging the main battery
The battery needs to be charged before you can use it to power the
computer.
To charge the main battery, plug the computer into a live electrical
outlet. The battery charges whether the computer is on or off.
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Charging batteries
72
TECHNICAL NOTE: The recharging of the battery may not occur when
your computer is using all of the power provided by the AC adaptor to
run applications, features, and devices. Your computer's Power Options
utility can be used to select a power level setting that reduces the power
required for system operation and will allow the battery to recharge.
The battery may not start charging immediately under the following
conditions:
❖
The battery is extremely hot or cold.
To ensure that the battery charges to its full capacity, wait until
it reaches room temperature (50 to 80 degrees Fahrenheit, 10 to
26 degrees Celsius).
❖
The battery is almost completely discharged.
Leave the power connected and the battery should begin
charging after a few minutes.
HINT: Once the battery is fully charged, we recommend that you
periodically operate your computer on battery power until the battery
discharges completely.
Please make a complete back up of your data to external media
before discharging the battery. For more information, see “Backing
up your work” on page 67
Charging the RTC battery
Your computer has an internal real-time clock (RTC) battery. The
RTC battery powers the System Time Clock and BIOS memory
used to store your computer’s configuration settings. When fully
charged, it maintains this information for up to a month when the
computer is powered off.
The RTC battery may have become completely discharged while
your computer was shipped, resulting in a CMOS error message
during startup. The error message may vary by computer model.
NOTE
Depending on your system, the RTC battery may only charge while
the computer is turned on.
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Monitoring battery power
73
To recharge the RTC battery, plug the computer into a live electrical
outlet and leave the computer powered on for 24 hours.
NOTE
It is seldom necessary to charge the RTC battery because it charges
while the computer is on. If the RTC battery is low, the real-time
clock and calendar may display the incorrect time and date or stop
working.
When Hibernation mode is enabled and the RTC battery is
completely discharged, a warning prompts you to reset the real-time
clock.
The computer can be used while the RTC battery is being charged,
although the charging status of the RTC battery cannot be
monitored.
Monitoring battery power
The computer’s main battery light gives you an indication of the
main battery’s current charge.
❖
Glows amber while the main battery is being charged
(AC adaptor connected)
❖
Glows white when the main battery is fully charged
NOTE
Battery life and charge time may vary, depending upon power
management settings, applications and features used.
❖
Flashes amber when the main battery charge is low and it is
time to recharge the main battery or plug in the AC adaptor
NOTE
If the AC power light flashes amber during charging, either a battery
pack is malfunctioning, or it is not receiving correct input from the
AC power supply.
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Monitoring battery power
74
HINT: Be careful not to confuse the battery light ( ), the power
light ( ), and the power button light.
When the power light or power button light flashes amber, it
indicates that the system is suspended (using the Windows®
operating system Sleep command).
System indicator lights
AC power light/Battery light
ON/OFF light
Wireless indicator light
(Sample Illustration) Power and battery light locations
Determining remaining battery power
NOTE
Wait a few moments after turning on the computer before trying to
monitor the remaining battery power. The computer needs this time
to check the battery’s remaining capacity and perform its
calculations.
Move the pointer over the power icon in the notification area, see
“Finding your way around the desktop” on page 84 for more
information on the notification area. A pop-up message displays the
remaining battery power as a percentage.
With repeated discharges and recharges, the battery’s capacity
gradually decreases. A frequently used older battery does not power
the computer for as long as a new battery, even when both are fully
charged.
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Monitoring battery power
75
TECHNICAL NOTE: The computer drains the battery faster at low
temperatures. Check your remaining charge frequently if you are
working in temperatures below 50 degrees Fahrenheit.
The computer calculates the remaining battery charge based on your
current rate of power use and other factors such as the age of the
battery.
What to do when the main battery runs low
When the main battery runs low you can:
❖
Plug the computer into an external power source and recharge
the main battery
❖
Save your work and turn off the computer
If you do not manage to do any of these things before the main
battery completely runs out of power, the computer automatically
enters Hibernation mode and turns itself off. Hibernation mode
keeps track of where you were, so that when you turn on the power
again, you can continue where you left off.
Setting battery notifications
You can set two notifications. Each notification can be set to alert
you when a specified percentage of remaining battery power has
been reached. You can also set the computer to enter Sleep mode or
Hibernation mode or to completely shut down when the notification
goes off.
To change the default notification settings:
1
While on the desktop, click the Battery ( ) icon in the
notification area.
2
Click More power options.
The Power Options window appears.
3
Click Change plan settings under the power plan to be
customized.
The Edit Plan Settings window appears.
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Monitoring battery power
76
4
5
Click Change advanced power settings.
The Advanced settings tab of the Power Options window
appears.
Double-click Battery to display the battery options.
(Sample Image) Advanced settings tab of Power Options screen
Configure the alarm settings to suit your needs.
6
Conserving battery power
How long a fully charged battery pack lasts when you are using the
computer depends on a number of factors, such as:
❖
❖
How the computer is configured
How much you use the internal storage drive, optical disc
drive, or other optional devices
❖
Where you are working, since operating time decreases at low
temperatures
There are various ways in which you can conserve power and
extend the operating time of your battery:
❖
Enable Sleep or Hibernation, which saves power when you turn
off the computer and turn it back on again
❖
Use the Windows® power-saving option plans
These power-saving options control the way in which the computer
is configured. By using them, you can increase the length of time
you can use the computer before you need to recharge the battery.
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Monitoring battery power
77
Microsoft® has combined these options into preset Power Plans.
Using one of these power plans lets you choose between maximum
power savings and peak system performance. You may also set
individual power-saving options to suit your own needs.
The following sections describe how to choose a Power Plan and
discuss each power-saving option.
Power Plans
You can choose a predefined Power Plan or select your own
combination of power options. To do this:
1
While on the desktop, click the Battery ( ) icon in the
notification area.
2
Click More power options.
The Windows® Power Options window appears.
(Sample Image) Windows® Power Options window
3
4
Select an appropriate plan for your work environment or create
your own custom plan.
Click Create a power plan in the left pane to set up a new
plan.
NOTE
To edit a plan or to edit advanced settings, continue to the following
steps.
5
Click Change plan settings to choose the plan you want to
edit.
This screen allows you to change basic settings.
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Using the eco power plan
78
6
7
Click Change advanced power settings to access settings for
battery notification levels, internal storage drive power save
time, etc.
You can click the plus signs to expand each item and to see
what settings are available for each item.
Click OK to save the plan changes you have performed.
Depending on your model, the two power plans eco and Balanced
are satisfactory for most people and do not need to be edited. The
eco plan is the best used for maximum battery time. The Balanced
plan is a compromise between battery time and performance.
Using the eco power plan
This computer is equipped with the eco power plan. Operating the
computer with this power plan enabled reduces electrical power
example, when this power plan is enabled, the brightness of the
display is reduced and the interval before Sleep mode takes effect is
shortened. To enable or disable the eco power plan, see “Power
Plans” on page 77.
The eco Utility® monitors your power savings from using the eco
power plan by tracking real-time power consumption and
accumulated savings over time. To learn how to access the utility,
see “eco Utility®” on page 97.
For more information on the eco power plan, see the Help file in the
eco Utility® window.
Changing the main battery
When your main battery has run out of power, plug in the AC
adaptor.
If you find that a new battery is needed, contact the location where
you purchased the computer for more information on replacing the
battery. Toshiba will not be responsible for any product damage,
data loss, service or part replacement made necessary by improper
installation of a new battery.
If the battery is leaking or its case is cracked, put on protective
gloves to handle it.
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Taking care of your battery
79
Taking care of your battery
The following sections offer tips on how to take care of your battery
and prolong its life.
Safety precautions
❖
If the battery pack produces an odor, overheats or changes
color or shape while it is being used or charged, turn off the
computer’s power immediately and disconnect the power
cord/cable from the power socket. Carefully remove the battery
pack from the computer.
❖
❖
Do not try to disassemble a battery pack.
Do not overcharge or reverse charge a battery. Overcharging
will shorten its life, and reverse charging could damage it.
❖
Avoid touching the metal terminals of the battery with another
metal object. Short-circuiting the battery can cause it to
overheat and may cause damage to the battery or the computer.
❖
❖
❖
Do not incinerate a spent battery, as this could cause it to
explode and release caustic liquid.
If a battery is leaking or damaged, replace it immediately. Use
protective gloves when handling a damaged battery.
To replace the main battery, use an identical battery that you
can purchase through the Toshiba Web site at
❖
A reverse polarity condition should be avoided with all
batteries. The main battery is designed so that it cannot be
installed in reverse polarity.
❖
❖
❖
Charge the battery only in the computer or in a battery charger
designated as an approved option.
When you install the battery pack, you should hear a click
when it is seated properly.
Do not expose the battery pack to fire. The battery pack could
explode.
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Disposing of your computer
80
Maintaining your battery
Fully discharging your battery pack will allow better accuracy of
the battery meter.
To fully discharge your battery pack:
❖
Periodically, disconnect the computer from a power source and
operate it on battery power until the battery pack fully
discharges.
Disposing of your computer
Never attempt to dispose of a computer by burning or by throwing it
into a fire, and never allow exposure to a heating apparatus (e.g.,
microwave oven). Heat can cause a computer to explode and/or
release caustic liquid, both which may possibly cause serious injury.
Discard this computer in accordance with applicable laws and
regulations.
Disposal of this product may be regulated due to environmental
considerations. For disposal, reuse or recycling information, please
contact your local government.
In addition, Toshiba’s recycling initiatives include recycling
programs, events and consumer promotions. For details, please visit
Notice regarding CR coin cell batteries, applicable to California,
U.S.A. only:
Perchlorate Material - special handling may apply.
Traveling tips
The environmental precautions listed in “Selecting a place to work”
on page 29, also apply while traveling.
❖
Never leave your computer on a sunny ledge or in a place
where it could get wet or covered in dust.
❖
Always travel with the computer in a carrying case. Toshiba
offers a choice of carrying cases for the computer. They all
provide plenty of extra space for manuals, power cords, and
compact discs. Contact your authorized Toshiba representative
for more information or visit Toshiba’s Web site at
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81
Traveling tips
TECHNICAL NOTE: When traveling by air, you may be required to
pass your computer through airport security equipment. The X-ray
equipment will not harm your computer.
NOTE
NOTE
Before using your computer aboard an aircraft, make sure the
Wireless antenna is OFF (Airplane mode is ON) if your computer has
wireless LAN capability.
To enable or disable wireless communication, use the F12 key. For
more information see “TOSHIBA Function Keys” on page 135.
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Chapter 4
Exploring Your Computer’s
Features
In this chapter, you will explore some of the special features of your
computer.
Exploring the Start screen
The Start screen is the launching pad for everything you can do in
access everything from your favorite apps and Web sites to your
contacts and other important information.
When you move your pointer over the upper or lower right corner
of your screen, a list of Charms will slide out from the right. These
Charms perform various commands, including basics tasks like
turning off the power and advanced PC settings.
You can go to the Start screen by clicking the Start charm, see
“Charms” on page 83. You can also use the Windows® key ( ) on
your keyboard or on the LCD screen to go to Start screen. For
detailed information, please refer to the Windows® Help and
Support.
By clicking on the Desktop tile from the Start screen, you will find
the Windows® settings and features you are most familiar with.
82
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Exploring Your Computer’s Features
83
Exploring the Start screen
For detailed information on the new Windows 8 functionality, refer
to the Windows® Help and Support.
App tiles
(Sample Image) Windows® Start screen
Charms
Use the Windows® Charms to start apps, find documents, set up
system components, and perform most other computing tasks.
By swiping in from the right edge (only for touch screen models) or
pointing the mouse pointer to the upper or lower right corner of
your screen, you will find a list of charms: Search, Share, Start,
Devices and Settings.
Search—This Charm allows you to search for most anything you
need to locate on your computer. It can help you find apps,
documents, photos, and your favorite music.
Share—This Charm allows you to share music and photos with
your favorite social Web sites.
Start—This Charm allows you to view all of the available apps
downloaded to your system.
Devices—This Charm allows you to manage your hardware
devices.
Settings—This Charm allows you to manage your system settings.
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Exploring Your Computer’s Features
Exploring the desktop
84
Tiles
Tiles can be accessed and launched from the Start screen.
Typical Start screen tiles are the Desktop tile and Mail tile, as well
as tiles representing all other applications downloaded to your
system.
Exploring the desktop
You can use its features to start applications, find documents, set up
system components, and perform most other computing tasks.
HINT: The illustrated examples in this guide may appear slightly
different from the screens displayed by your system. The differences
are not significant and do not indicate any change in the functionality
of your system.
Finding your way around the desktop
Your computer’s desktop includes several standard features: icons,
taskbar, notification area, notification, and background pattern.
Notifications
Icons
Taskbar
Notification area
(Sample Image) Windows® Desktop screen
Icons
An icon represents a folder, file, or program that can be quickly
activated by double-clicking the icon.
You can create a new desktop icon for any folder, file, or program
by dragging the element’s icon from its location in a window to the
desktop area.
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85
Exploring the desktop
You may see various icons displayed on your system desktop, for
example:
Recycle Bin—Holds files you have deleted. You may be able to
retrieve these files until you empty the Recycle Bin.
❖ TECHNICAL NOTE: If you delete a large number of files or very
large files from the internal storage drive, there may be
insufficient space available in the Recycle Bin to hold these files.
In this case, Windows® will prompt you to either permanently
delete the file(s) or cancel the deletion.
❖ If you delete a file (of any size) from an external media or flash
media, it does not go into the Recycle Bin. The file is
permanently deleted.
❖ Permanently deleted files cannot be recovered from the Recycle
Bin.
For more information on the Recycle Bin, see Windows® online
Help.
NOTE
If you place the pointer over an icon, a popup description of the file
contents appears.
Your desktop may contain other icons depending on your
configuration. See Windows® online Help for more specific
information on each icon and how to use it, or see “Help file” on
page 136.
Taskbar
Each time you open a program, a button associated with that
program appears on the taskbar. With some programs, a button
appears on the taskbar for each document or window you open. You
can use these buttons to quickly switch between the programs or
windows.
To make a program or window the currently active one, click the
associated taskbar button.
Notification area
The notification area displays icons of tasks or programs that run
continuously in the background and displays notifications. To learn
more about each task, position the pointer over the icon for a few
moments and a short description of the task appears.
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Exploring Your Computer’s Features
86
Windows® Store
Typical tasks in the notification area are Current time, Power usage
mode, network connectivity status, and speaker volume.
To activate a specific task, click the appropriate notification area
icon.
Notifications
There are many types of notifications you can employ to help you
with the many tasks you perform every day.
User experience notifications can be set for toast, tile, badge, and
raw notifications.
Toast notifications—Designed for time-sensitive delivery of
personalized content, such as an instant message from a friend.
Tile notifications—Used by applications that are not currently
running with an at-a-glance characteristic, giving you a quick
preview of the subject line of your latest email or the current
weather conditions.
Badge notifications—A specialized type of tile notification (shown
on the Start screen tile) using glyphs to indicate the number of
applications that have updates available or the status of a running
application.
Raw notifications—These run a background task on behalf of an
application while that application is not running in order to make
available the latest content, such as an online newspaper.
Windows® Store
Although many applications will be pre-installed or built-in to your
computer, you will also have the ability to download many other
applications with the click of your mouse.
In the Windows® Store you can search for and browse thousands of
apps, all grouped into easy to find categories.
Setting up for communications
To connect to the Internet you need:
❖
❖
A browser or communications program
An Internet Service Provider (ISP) or online service if you plan
to use the Internet
❖
A way to connect to the ISP (for example Wi-Fi®/
LAN/broadband connection, etc.)
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87
Setting up for communications
Using Wireless LAN connectivity
NOTE
Wireless connectivity and some features may require you to
purchase additional software, external hardware or services.
Availability of public wireless LAN access points may be limited.
Your system comes with a wireless LAN module. This is a
technology that expands wireless communication beyond
networking equipment, and can connect many different kinds of
electronic devices without the need for cables.
For information on how to set up a wireless connection, refer to
your wireless networking device documentation or your network
administrator.
NOTE
more information see “TOSHIBA Function Keys” on page 135.
NOTE
When Airplane mode is OFF, the wireless indicator light will be
lit.
For help with common Wi-Fi® networking problems, see “Wireless
networking problems” on page 125.
Connecting your computer to a network
You can connect your computer to a network to increase its
capabilities and functionality using one of its communication ports.
Accessing a network
To access a network, connect an Ethernet cable to the Network port
(RJ45) on your computer. For specific information about
connecting to the network, consult your network administrator.
Many hotels, airports, and offices offer Wi-Fi® access.
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Exploring Your Computer’s Features
Exploring audio features
88
Exploring audio features
You can use your computer to record sounds using the computer’s
internal microphone (available on certain models) or an optional
external microphone. You can listen to sound files or audio CDs
using the built-in speakers, headphones, or external speakers.
Recording sounds
You may record sounds using the computer’s internal microphone
(available on certain models) or by connecting an optional external
microphone.
Using a microphone
1
If you want to use an external microphone, connect it to the
computer.
2
From the Start screen begin typing Sound Recorder and click
your selection, or if you are in the Desktop, move your pointer
over the upper or lower right corner of the screen. When the
Windows® Charms appear click the Search ( ) Charm and, in
the Search field, type Sound Recorder.
Start Recording/Stop Recording button
(Sample Image) Sound Recorder screen
3
4
5
Click the Start Recording button.
Speak normally into the microphone.
When you have finished recording, click the Stop Recording
button.
The Save As dialog box appears.
6
To save the file, type a file name, and then click Save.
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Exploring Your Computer’s Features
89
Using the Web Camera
Using external speakers or headphones
Your computer is equipped with a full stereo sound system with
internal speakers. Instead of using the internal speakers, you can
connect headphones or a pair of external stereo speakers.
Before putting on headphones to listen, turn the volume down. Do
not set the volume too high when using headphones. Continuous
exposure to loud sound can harm your hearing.
TECHNICAL NOTE: When using amplified speakers, use speakers
that require an external power source. Other types of speakers will be
inadequate to produce sound from the computer.
To play back sound files through external speakers or headphones:
1
2
Locate the headphone jack on the computer.
Using any necessary adapters, plug the cable from the
headphones or external speakers into the headphone jack.
The headphone jack requires a 16-ohm stereo mini connector.
To adjust the volume:
❖
❖
For external speakers, use the volume controls on each speaker.
For headphones, use the computer’s volume control.
Using the Web Camera
Your computer may come with a built-in Web Camera. With this
Web Camera you can do the following:
❖
❖
Take pictures and record videos with your computer
Chat with others and have them see you while using instant
messaging (IM) programs
❖
Have video conference calls
NOTE
To email, instant message or video conference, you must be
connected to the Internet.
Depending on your computer model, the process of sending email,
taking pictures or recording video messages may vary.
To access the Web Camera, on the Start screen click the Camera
tile. The Web Camera indicator light glows when the Web Camera
is active.
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Exploring Your Computer’s Features
Using the Memory card reader
90
NOTE
When the Web camera is not active the indicator light is off.
Using the Memory card reader
The Memory card reader supports the use of Memory Stick®,
Memory Stick PRO™, or Secure Digital™ (SD/SDHC/SDXC).
These media can be used with a variety of digital products: digital
music players, cellular phones, digital cameras, digital video
camcorders, etc.
To use a micro or mini SD™ Card, an SD™ adapter is required.
The Memory card reader may also support other types of media.
NOTE
Do not use the Copy Disk function for this type of media. To copy
data from one media to another, use the drag-and-drop feature of the
Windows® operating system.
Inserting memory media
NOTE
To locate your Memory card reader, please refer to your Quick Start
document.
The following instructions apply to all types of supported media
devices.
1
2
Turn the media so that the contacts (metal areas) are face down.
Push the media into the adapter until it stops.
(Sample Illustration) Inserting memory media
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Exploring Your Computer’s Features
Using the Memory card reader
91
When inserting memory media, do not touch the metal contacts. You
could expose the storage area to static electricity, which can destroy
data.
Removing memory media
1
If you are not currently on the Desktop, choose the Desktop tile
on the Start screen, otherwise skip to step 2.
2
Prepare the card for removal by clicking on the Show hidden
icons button ( ), if necessary, in the notification area and then
selecting the Safely Remove Hardware and Eject Media
icon.
3
Highlight, and then click the item you would like to eject.
If the system is unable to prepare the media for safe removal, a
message will tell you to try again later. If the media can be
removed now, the system displays Safe to Remove Hardware.
If the computer has a spring-loaded adapter slot, see step 4;
otherwise, skip to step 5.
4
5
Gently press the card inward to release it.
The card pops out slightly.
Grasp the card and pull it straight out.
(Sample Illustration) Removing memory media
Do not remove memory media while data is being written or read.
Even when the Windows® message “copying...” disappears, writing
to the media might still be in progress and your data could be
destroyed. Wait for the indicator light to go out.
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Chapter 5
Utilities
Your computer includes several utilities designed to help you to
reconfigure your system to best meet your individual needs.
additional options, or change default options. These utilities are
described in this chapter.
NOTE
sample images are applicable only if the related utility is available on
your system.
❖
❖
❖
❖
❖
❖
❖
❖
❖
❖
Desktop Assist
eco Utility®
Supervisor password
User password
System Settings
Sleep and Charge
Function Key
PC Diagnostic Tool Utility
PC Health Monitor
Recovery Media Creator
92
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Utilities
Desktop Assist
93
❖
❖
Service Station
TOSHIBA Application Installer
Desktop Assist
The Desktop Assist provides quick access to computer functions
and allows you to customize a range of computer settings.
To access Desktop Assist from the Start screen begin typing
Desktop Assist, or while in the Desktop screen double-click the
Desktop Assist icon.
The Desktop Assist window appears.
(Sample Image) Desktop Assist window
The Desktop Assist offers several options:
❖
❖
❖
Media & Entertainment
Tools & Utilities
Support & Recovery
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Utilities
Desktop Assist
96
Support & Recovery
The features that may be available in this category are:
❖
❖
❖
❖
❖
❖
PC Diagnostic Tool Utility
PC Health Monitor
Recovery Media Creator
Service Station
TOSHIBA Application Installer
User’s Guide
(Sample Image) Desktop Assist window – Support & Recovery tab
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Utilities
97
eco Utility®
eco Utility®
The eco Utility® monitors your power savings from using the eco
power plan by tracking real-time power consumption and
accumulated savings over time.
To access the eco Utility®:
1
From the Start screen begin typing eco Utility, or while in the
Desktop screen double-click the Desktop Assist icon.
2
3
Click Tools & Utilities.
Click eco Utility.
The eco Utility® window appears.
(Sample Image) eco Utility® window
4
To activate the eco power plan, select eco Mode on the left
side.
5
6
Click the eco Mode button.
Click Close.
For more information on the eco power plan and utility, click the
Help button at the bottom of the window.
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Utilities
Setting passwords
98
Setting passwords
Setting a password lets you walk away from your computer while
providing additional protection for your files. When you set a
password, you must enter the password before you can work on
your computer again.
TOSHIBA supports different types of passwords on your computer:
❖
A supervisor password—Prohibits unauthorized users from
accessing certain functions such as System Settings. This is
useful if more than one person uses the computer.
❖
A user password—Prevents unauthorized users from starting
the computer.
When setting up passwords, keep the following in mind:
❖
The supervisor password must be set before the user password,
or the user password must be deleted and then re-entered after
the supervisor password is set.
❖
The user password can be set up under the supervisor
password.
Using a supervisor password
A supervisor password prevents other users from changing
hardware configuration options.
Setting a supervisor password
If you choose to set a supervisor or user password, TOSHIBA
strongly recommends that you save your password in a location
where you can later access it should you not remember it.
TOSHIBA is not responsible for any losses that may occur to you, your
organization or others as a result of the inability to access your
computer.
To set a supervisor password:
1
To access Supervisor Password from the Start screen begin
typing Supervisor Password, or while in the Desktop screen
double-click the Desktop Assist icon.
2
3
Click Tools & Utilities.
Click Supervisor Password.
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Utilities
Setting passwords
99
(Sample Image) Supervisor Password tab
4
5
6
Click Set.
Enter your password, and then enter it again to verify.
Click Set.
NOTE
Under User Policy, this option may or may not ask for password
verification.
7
8
9
Click OK to save your password as a text file.
Click Save.
Click OK
Deleting a supervisor password
To delete a supervisor password:
1
To access Supervisor Password from the Start screen begin
typing Supervisor Password, or while in the Desktop screen
double-click the Desktop Assist icon.
2
3
Click Tools & Utilities.
Click the Supervisor Password icon.
A pop-up screen appears asking for a password.
Enter your password.
4
5
Click Delete.
An authority verification pop-up screen appears.
Click Delete.
6
7
8
Enter the password, and then click Verify.
Click OK to exit.
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Utilities
Setting passwords
100
Using a user password
A user password provides power-on password protection.
Setting a user password
If you choose to set a supervisor or user password, TOSHIBA
strongly recommends that you save your password in a location
where you can later access it should you not remember it.
TOSHIBA is not responsible for any losses that may occur to you, your
organization or others as a result of the inability to access your
computer.
To register a password for the power-on password functions:
1
To access User Password from the Start screen begin typing
User Password, or while in the Desktop screen double-click
the Desktop Assist icon.
2
3
4
5
6
7
8
9
Click Tools & Utilities.
Click the User Password icon.
Click Set.
Enter your password, and then enter it again to verify.
Click Set.
Click OK to save your password as a text file.
Click Save.
Click OK.
Deleting a user password
To cancel the power-on password function:
1
To access User Password from the Start screen begin typing
User Password, or while in the Desktop screen double-click
the Desktop Assist icon.
2
3
Click Tools & Utilities.
Click the User Password icon.
A pop-up screen appears asking for a password.
Enter your password.
4
5
Click Delete.
An authority verification pop-up screen appears.
Click Delete.
6
7
8
Enter the password, and then click Verify.
Click OK to exit.
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Utilities
System Settings
101
System Settings
System Settings is the TOSHIBA configuration management tool
available through the Windows® operating system. To access it:
1
To access System Settings from the Start screen begin typing
System Settings, or while in the Desktop screen double-click
the Desktop Assist icon.
2
3
Click Tools & Utilities.
Click System Settings.
The System Settings screen appears.
(Sample Image) System Settings screen – General tab options
The System Settings screen may have the following tabs:
❖
Boot—Allows you to change the sequence in which your
computer searches the drives for the operating system
❖
❖
❖
Boot Priority—Allows you to configure boot priority
settings.
Boot Speed—Reduces the time needed for the BIOS to
initialize, using either the Fast or Normal settings.
Panel open/Power on—Allows you to turn on the
computer when opening the display panel while the
❖
Display—Allows you to change various default settings for the
built-in display
NOTE
When the computer restarts, it remembers the last configuration. If
data does not appear on the display you are using after starting in
Sleep mode, press the ( ) + P keys to toggle the display. For more
information, see “Directing the display output when you turn on the
computer” on page 59.
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Utilities
Sleep and Charge
102
❖
❖
General—Allows you to view the current BIOS version or
change certain settings back to their default values
Keyboard—Allows you to access the wake-on keyboard
function, or to configure the function keys
❖
❖
SATA—Allows you to set conditions for SATA
Sleep and Charge—Allows you to enable or disable Sleep and
Charge.
❖
❖
USB—Allows you to enable or disable USB Legacy Emulation
and internal USB 3.0 controller
LAN—Allows you to enable/disable internal LAN and
Wake-on-LAN function
Sleep and Charge
(Available on certain models.)
This utility displays whether the “USB Sleep and Charge function”
is enabled or disabled and shows the position of the USB port that
supports the “USB Sleep and Charge function.”
1
While in the Desktop screen double-click the Desktop Assist
icon.
2
3
4
Click Tools & Utilities.
Click System Settings.
Click Sleep and Charge.
USB Sleep and Charge
Your computer can supply USB bus power (DC 5V) to the USB
port even when the computer is in Sleep mode, Hibernation mode
or shutdown state (powered off).
This function can only be used for the port that supports the USB
Sleep and Charge function (hereinafter called “compatible port”).
Compatible ports are USB ports that have the ( ) symbol icon.
You can use the “USB Sleep and Charge function” to charge certain
USB compatible external devices such as mobile phones or portable
digital music players. However, the “USB Sleep and Charge
function” may not work with certain external devices even if they
are compliant with the USB specification. In those cases, power on
the computer to charge the device.
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Utilities
Sleep and Charge
103
NOTE
❖ When “USB Sleep and Charge function” is set to Enabled, USB
bus power (DC 5V) will be supplied to the compatible port even
when the power of the computer is turned OFF.
USB bus power (DC 5V) is similarly supplied to the external
devices which are connected to the compatible ports. However,
some external devices cannot be charged solely by supplying
USB bus power (DC 5V).
As for the specifications of the external devices, please contact
the device manufacturer or check the specifications of the
external devices thoroughly before use.
❖ If USB Sleep and Charge is enabled, the computer’s battery will
discharge during hibernation or when the computer is turned off.
It is recommended that you connect the AC adaptor to the
computer when enabling the USB Sleep and Charge function.
❖ Using the “USB Sleep and Charge function” to charge external
devices will take longer than charging the devices with their own
chargers.
❖ If an external device is connected to the compatible port when
the AC adaptor is not connected to the computer, the battery of
the computer will be depleted even when the power of the
computer is turned OFF. As such, we recommend that you
connect the AC adaptor to the computer when using the “USB
Sleep and Charge function.”
❖ External devices connected to the USB bus power (DC 5V)
function that interfaces with the power ON/OFF of the computer
may always be in an operational state.
❖ When there is a current overflow of the external device connected
to the compatible port, USB bus power (DC 5V) supply may be
stopped for safety reasons.
❖ When “USB Sleep and Charge function” is set to Enabled, the
“USB Wakeup function” does not work for compatible port.
In that case, if there is a USB port that does not have the USB
Sleep and Charge function-compatible icon ( ), attach the
mouse or keyboard to it.
The “USB Wakeup function” will now work, but the “USB Sleep
and Charge function” will be disabled.
Metal paper clips or hair pins/clips will generate heat if they come
into contact with USB ports. Do not allow USB ports to come into
contact with metal products, for example when carrying the computer
in your bag.
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Utilities
Sleep and Charge
104
Enabling/Disabling USB Sleep and Charge
This utility can be used to enable or disable the USB Sleep and
Charge function. To enable this function, select Enable. To disable
this function, toggle the Enable button to the Disabled position.
You can also control whether charging takes place when the
computer is running on battery power. To do so, select or de-select
the Enable under Battery Mode check box in the utility.
If you enable charging when the computer is running on battery
power, you can specify that charging stops when battery power
drops below a certain level. Use the slider at the bottom of the
utility window (beneath the “Lower limit of remaining battery life”
heading) to specify when charging should stop. For example, if you
set the slider to 10%, charging will stop when 10% or less of the
battery power remains.
Power supply mode settings
Your computer may provide two different charging modes, to
support various types of USB devices. If your computer provides
more than one charging mode, the charging mode you should select
depends on the USB device you want to charge. For example, Auto
Mode, which is the default mode, will charge a wide variety of
digital audio players. If your device does not charge in Auto Mode,
try using Alternate Mode. To select a different charging mode, use
the Power supply mode drop-down list in the utility.
(Sample Image) Sleep and Charge screen
NOTE
With certain external devices, the USB Sleep and Charge function
may not work no matter which charging mode you select. In those
cases, disable USB Sleep and Charge in the utility and turn the
computer on to charge the device, or use a different charging device.
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Utilities
PC Diagnostic Tool Utility
106
PC Diagnostic Tool Utility
This utility can help diagnose problems with devices in your
computer. Refer to the online Help documentation within the
application for additional help.
NOTE
The PC Diagnostic Tool utility may show tests for features you do not
have. This is normal and does not indicate a problem.
To use the PC Diagnostic Tool utility:
1
To access PC Diagnostic Tool utility from the Start screen
begin typing PC Diagnostic Tool, or while in the Desktop
screen double-click the Desktop Assist icon.
2
3
Click Support & Recovery.
Click PC Diagnostic Tool.
The PC Diagnostic Tool window appears.
Click the Diagnostic Tool tab.
4
(Sample Image) PC Diagnostic Tool window
5
Select the devices that you would like to test by clicking the
check box that appears to the left of the device.
NOTE
Click the + (plus) and - (minus) symbols to expand and collapse the
categories.
6
Click Start Diagnostics when you are ready to begin the tests.
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Utilities
PC Health Monitor
107
PC Health Monitor
The PC Health Monitor software program monitors computer
system functions such as power consumption, the cooling system
and the 3D Accelerometer (available on certain models). It alerts
users to specific system conditions via pop-up messages. It also
tracks the usage of the computer and related devices and logs
service-relevant information on the computer's internal storage
drive.
The collected information includes device operation time and
number of actuations or status changes (e.g.: number of power
button and Fn key combination uses, and AC adaptor, battery, LCD,
fan, HDD, sound volume, wireless communication switch, docking
and USB information), date of initial system use, and also computer
and device usage (e.g.: power settings, battery temperature and
recharging, CPU, memory, and temperatures for various devices).
The collected information is not limited to the examples specified
here. The stored data uses a very small portion of the total hard disk
capacity (approximately 3 MB or less per year).
This information is used to identify and provide a notification of
system conditions that may affect the performance of your
TOSHIBA computer. It may also be used to help diagnose problems
should the computer require service by TOSHIBA or TOSHIBA's
authorized service providers. Additionally, TOSHIBA may use this
information for quality assurance analysis.
Subject to the use restrictions above, the data logged on the internal
storage drive may be transferred to entities located outside of your
country or region of residence (e.g., European Union). Those
countries may or may not have the same data protection laws or
data protection levels as required by your home country or region.
You may disable the PC Health Monitor at any time by uninstalling
the software via the Windows® Control Panel. Doing so will
automatically delete all collected information from the internal
storage drive.
The PC Health Monitor software does not extend or modify
TOSHIBA's obligations under its standard limited warranty in any
way. TOSHIBA's standard limited warranty terms and limitations
apply.
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Utilities
Recovery Media Creator
108
Recovery Media Creator
The Recovery Media Creator utility enables you to create recovery
media that can be used to return your system to its out-of-box state,
if necessary. For detailed information on using the utility to create
recovery media, see “Creating recovery media” on page 45.
Service Station
The Service Station helps you keep your new computer running at
its best by notifying you when updated software, firmware,
documentation or other information is available for your computer.
The Service Station will alert you when updates are available, and
you can then choose to install the updates if you wish.
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Utilities
109
TOSHIBA Application Installer
TOSHIBA Application Installer
The TOSHIBA Application Installer allows you to reinstall the
drivers and applications that were originally bundled with your
computer.
To reinstall drivers and applications:
1
To access TOSHIBA Application Installer from the Start
screen begin typing Application Installer, or while in the
Desktop screen double-click the Desktop Assist icon.
2
3
Click Support & Recovery.
Click TOSHIBA Application Installer.
The TOSHIBA Application Installer window appears.
Click Next.
4
(Sample Image) TOSHIBA Application Installer screen
Click the item you want to install.
5
(Sample Image) TOSHIBA Application Installer selection screen
6
Click Install, then follow the on-screen prompts to complete
the installation process.
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Chapter 6
If Something Goes Wrong
Some problems you may encounter when using your computer are
relatively easy to identify and solve. Others may require help from
your network administrator or the manufacturer of the software
program.
This chapter aims to help you solve many problems by yourself. It
covers the problems you are most likely to encounter.
If all else fails, contact Toshiba. You will find information on
Toshiba’s support services at the end of this chapter.
Problems that are easy to fix
Your program stops responding.
If you are working with a program that suddenly freezes all
operations, chances are the program has stopped responding. You
can exit the failed program without shutting down the operating
system or closing other programs.
To close a program that has stopped responding:
1
Press Ctrl, Alt, and Del simultaneously (once).
The Windows® Task Manager window appears.
Click the Task Manager tab.
2
If a program has stopped responding, the words “not
responding” appear beside its name in the list.
110
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If Something Goes Wrong
Problems when you turn on the computer
111
3
4
Select the program you want to close, then click End Task.
Closing the failed program should allow you to continue
working. If it does not, continue with the next step.
Close the remaining programs one by one by selecting the
program name, then End Task.
Closing all programs should allow you to continue working. If
it does not, power off your computer and then restart it.
Problems when you turn on the computer
These problems may occur when you turn on the power.
The computer will not start.
Make sure you attached the AC adaptor and power cord/cable
properly.
Press and hold the power button for at least 10 seconds.
If you are using the AC adaptor, check that the wall outlet is
working by plugging in another device, such as a lamp.
Verify that the computer is on by looking at the ON/OFF indicator.
If the indicator is glowing, the computer is on. Also, try turning the
computer off and then on.
If you are using an AC adaptor, verify that the computer is receiving
power from the external power source by looking at the AC power
light. If the indicator is glowing, the computer is connected to a live
external power source.
The computer starts but when you press a key nothing
happens.
Verify that the active program accepts text input. Try clicking your
mouse on an area where you can type text and try typing again.
Your computer may be in Sleep mode and have a software or
resource conflict. When this happens turning the power on returns
you to the problem instead of restarting the system. To clear the
condition, press Ctrl, Alt, and Del simultaneously. Then shut down the
computer via software, or follow the steps if your program stops
responding (see “Problems that are easy to fix” on page 110).
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If Something Goes Wrong
Problems when you turn on the computer
112
The computer displays the WARNING RESUME FAILURE/Windows Error
Recovery – Windows did not shut down successfully message.
To continue, select Start Windows normally. This can happen if
the computer was put into Sleep mode and the battery has
discharged. If you performed a shutdown before this message was
shutting down.
Data stored in the computer’s memory has been lost. Data stored in
the computer’s internal storage drive may not be affected.
Always save your data even when you are using Sleep mode. If
will be lost. Your computer can be configured to warn you when the
battery is running low see “What to do when the main battery runs
low” on page 75.
If you are running on battery power, it is recommended that you do
not leave the computer in Sleep mode for long periods of time.
To charge the battery, leave the computer plugged into a live wall
outlet for several hours. For more information see “Charging the
main battery” on page 71.
The AC power light is blinking.
If the AC power light is blinking, try the following steps:
1
2
Connect the AC adaptor to a different power outlet, preferably
in a different room. If the computer starts normally, there may
be a problem with the AC outlet itself, or the voltage level
available from it.
Verify that the AC adaptor is the correct unit for your computer
model. The computer may not be able to start from an AC
adaptor that is rated for less current (amperage) than the
computer requires, even if the rated voltage is correct, and the
plug fits correctly in the DC-IN socket. The labels on the
bottom of the computer and the AC adaptor show the
specifications for voltage (“V”) and current (“A”) for each
device. The voltage level must match exactly. The amperage
rating of the AC adaptor must be equal to or greater than that
required by the computer.
The battery light is blinking when the computer is on.
If the battery light is blinking when the computer is on, this
indicates a power mismatch. Do the following:
1
Check the OUTPUT specifications on the AC adaptor
(for example, DC 19V – 3.95A)
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If Something Goes Wrong
113
The Windows® operating system is not working
2
3
Check the INPUT specifications on the bottom of the
computer.
The output specifications of the AC adaptor must match the
input specifications of the computer.
If the specifications do not match, locate and use the AC
adaptor that shipped with your computer. If the specifications
do match, contact Toshiba. See “Contacting Toshiba” on
page 133.
The Windows® operating system is not working
Once you are familiar with your computer and used to the way the
operating system responds to your work routine, you can easily
detect if the operating system is not working correctly. For
example:
❖
The operating system fails to start after the initial startup
appears.
❖
❖
The operating system takes a long time to start.
The operating system responds differently from the normal
routine.
❖
The screen does not look right.
Unless a hardware device has failed, problems usually occur when
you change the system in some way such as installing a new
program or adding a device.
If you experience any of these problems, use the options in the
Startup menu to fix the problem.
Using Startup options to fix problems
If the operating system fails to start properly, you may need to
troubleshoot the Operating System and/or its settings. There are
several options to choose from depending on the severity of the
problem and your level of expertise with computers.
If Windows® fails to start properly twice, the Windows® Boot menu
will launch. To enter the Boot menu manually:
1
2
3
4
Press Ctrl, Alt, and Del simultaneously (once).
Press the Power button in the lower right corner of your screen.
Click the Restart option from the menu.
Click Troubleshoot from the menu.
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If Something Goes Wrong
114
The Windows® operating system is not working
You now have several options:
Refresh your computer
❖
❖
❖
❖
❖
Your computer settings will be changed back to their defaults
Your Apps from the Windows® Store are retained
Apps you installed from discs or Web sites are removed
A list of removed apps is saved to your desktop
For more information, see “Refresh your PC (with user’s data)” on
page 49.
Reset your computer
❖
All of your personal files and apps are removed
❖
Your computer settings are changed back to their defaults
For more information, see “Reset your PC” on page 51.
Advanced options
Clicking this option presents you with another set of options:
System Restore
❖
System Restore allows you to use a Restore point to return the
computer to a state at which it was performing properly.
Restore points are created:
❖
❖
When new hardware or software is installed
Manually by the user
System Image Recovery
Windows® will “Recover” the Operating system using a specific
image provided by the user.
Automatic Repair
This feature automates the repair process. The Operating System
will automatically look for problems and repair them if possible.
Command Prompt
The command prompt is a very powerful tool for advanced users.
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If Something Goes Wrong
115
The Windows® operating system is not working
Startup Settings
In previous Operating Systems the majority of the options found on
this menu were available by pressing the F8 key during the
Windows® boot process:
❖
Enable low resolution video mode
Restarts Windows® using your current video driver at low
resolution. This allows you to reset your display settings in the
event they have been improperly set.
❖
❖
Enable debugging mode
Starts Windows® in an advanced troubleshooting mode
Enable boot logging
Creates a file that lists all the drivers that are installed during
startup
❖
Enable Safe Mode
Starts Windows® with a minimal set of drivers and services. If
the computer starts and runs in Safe Mode, you will know the
Operating System is most likely working properly and that you
should look to third-party applications or drivers for the source
of your problem.
❖
❖
Disable driver signature enforcement
Allows drivers containing improper signatures to be installed
Disable early-launch anti-malware protection
Allows drivers to initialize without being measured by the
Anti-malware driver
❖
Disable automatic restart on system failure
Prevents Windows® from automatically restarting if an error
causes it to fail. Choose this option only if Windows® is stuck
in a loop where it fails, attempts to restart, and fails again
repeatedly.
Internet problems
My Internet connection is very slow.
Many factors contribute to the speed with which you can surf the
Internet. They include: network speed, network conditions, time of
day (when everyone else is surfing, your access can be slow) and
popularity of the sites you are trying to access. If accessing a
particular site is very slow, try later.
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If Something Goes Wrong
Fixing a problem with Device Manager
116
My browser cannot find the URL address I typed in.
Make sure you separated the domain names of the address with the
forward slash (/). Check the spelling of each name and the syntax of
the address carefully. A single incorrect letter or missed character
will make it impossible for your browser to locate the site.
My browser cannot find a site I bookmarked.
The World Wide Web is constantly changing. A site you
bookmarked yesterday may not be available today or its server may
be down for temporary repair. Try again later.
The Windows® operating system can help you
If the operating system has started properly but you still have a
problem using your computer, the online Help can assist you in
troubleshooting the problem. Getting to the online Help will differ
depending on which interface you are in:
❖
Start screen—Type Help and Support
NOTE
As soon as you begin typing, the search feature automatically
begins.
❖
Desktop—Press the F1 key
When the “Windows Help and Support” screen appears, do one or
both of the following:
❖
In the open search field type the topic you need help with
and follow the on-screen instructions
❖
Click one of the options listed in the window and follow
the instructions
You can connect to Support Online by going to Toshiba support at
Fixing a problem with Device Manager
Device Manager provides a way to check and change the
configuration of a device.
Changing the default settings using Device Manager can cause other
conflicts that make one or more devices unusable. Device Manager
is a configuration tool for advanced users who understand
configuration parameters and the ramifications of changing them.
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If Something Goes Wrong
117
Memory problems
Checking device properties
Device Manager provides a way to view the properties of a device.
Properties include the name of the manufacturer, the type of device,
the drivers installed, and the system resources assigned to the
device.
To check a device’s properties:
1
From the Start screen, type Device.
The search feature appears.
2
3
4
Click Settings.
From the list of device(s), click Device Manger.
To view the device(s) installed, double-click the device type.
The operating system displays the device Properties dialog
box, which provides an array of tabs. They may include:
❖
The General tab, which provides basic information about
the device.
❖
The Resources tab, which lists resources assigned to the
device. This tab does not appear if the device is not using
resources.
❖
The Driver tab, which displays the drivers being used by
the device. This tab also provides options for updating the
driver or rolling back the driver in case the new version is
causing a problem.
The tabs that appear in the dialog box vary from one device to
another.
For more information about Device Manager, refer to Windows®
online Help.
Memory problems
Incorrectly connected or faulty memory modules may cause errors
that seem to be hardware or even software related.
Your computer has two memory module slots. Both slots are
located under the keyboard and should only be accessed by a
Toshiba authorized service provider.
TECHNICAL NOTE: You must have at least one memory module
installed for the computer to work.
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If Something Goes Wrong
Power and the batteries
118
Power and the batteries
Your computer receives its power through the AC adaptor and
power cord/cable or from the system batteries (battery and real-time
clock (RTC) battery). Power problems are interrelated. For
example, a faulty AC adaptor or power cord/cable will neither
power the computer nor recharge the batteries.
Here are some typical problems and how to solve them:
The AC power light does not come on when you plug in the
AC adaptor and power cord/cable.
Make sure the AC adaptor and power cord/cable are firmly plugged
into both the wall outlet and the computer.
If the AC power light still does not come on, check that the wall
outlet is working properly by plugging in a lamp or other appliance.
The AC adaptor and power cord/cable work correctly, but the
battery will not charge.
The battery does not charge while the computer is consuming full
power. Try turning off the computer.
The battery may be too hot or too cold to charge properly. If you
think this is the probable cause, let the battery reach room
temperature and try again.
If the battery has completely discharged, it will not begin charging
immediately. Leave the AC adaptor and power cord/cable
connected, wait 20 minutes and see if the battery is charging.
If the battery light is glowing after 20 minutes, let the computer
continue charging the battery for at least another 20 minutes before
you turn on the computer.
If the battery light does not glow after 20 minutes, the battery may
have reached the end of its useful life.
The battery appears not to power the computer for as long as
it usually does.
If you frequently repeat shallow charge and discharge, the battery
meter may become inaccurate. Let the battery discharge
completely, then try charging it again.
Check the power options via your Power Plans (see “Power Plans”
on page 77). Have you added a device that takes its power from the
battery? Is your software using the internal storage drive more? Is
the display power set to turn off automatically? Was the battery
fully charged to begin with? All these conditions affect how long
the charge lasts.
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119
Keyboard problems
After a period of time, the battery will lose its ability to perform at
maximum capacity and will need to be replaced. This is normal for
all batteries.
For more information on maintaining battery power, see “Changing
the main battery” on page 78.
Keyboard problems
You have connected an external keyboard and the operating
system displays one or more keyboard error messages.
You may need to update your keyboard driver. Refer to the
documentation that came with the keyboard or to the keyboard
manufacturer's Web site.
The keyboard you connected may be defective or incompatible with
the computer. Try using a different make of keyboard.
Display problems
Here are some typical display problems and their solutions:
The screen is blank.
Display Auto Off may have gone into effect. Press any key to
activate the screen.
If you are using the built-in screen, make sure the display priority is
not set for an external monitor. To do this, press F4. If this does not
correct the problem, press F4 again to return the display priority to
its previous setting.
HINT: Pressing the F4 key several times will advance you through the
display options.
If you are using an external monitor:
❖
❖
Check that the monitor is turned on.
Check that the monitor’s power cord/cable is firmly plugged
into a working power outlet.
❖
❖
❖
Check that the cable connecting the external monitor to the
computer is firmly attached.
Try adjusting the contrast and brightness controls on the
external monitor.
Press F4 to make sure the display priority is not set for the built-
in screen.
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Display problems
120
The screen does not look correct.
You can change the display settings by clicking a blank area of the
desktop with the secondary control button, then clicking
Personalize. This opens the Personalization window. Choose a
theme for your desktop background, under Colors, Sounds, and
Screen Saver, or change the settings for each of these components
individually. Click Display and then Change display settings to
choose the screen resolution.
For more information, see the Windows® online Help.
A message displays saying that there is a problem with your
display settings and that the adapter type is incorrect or the
current settings do not work with your hardware.
Reduce the size of the color palette to one that is supported by the
computer’s internal display.
To change the display properties:
1
2
3
Right-click in a blank area of the Windows® desktop.
Click Personalize, and then Display.
Use the menu on the right hand side of the page to:
❖
❖
❖
❖
❖
❖
Adjust resolution
Adjust brightness
Calibrate color
Change display settings
Project to a second screen
Adjust Clear Type text
4
Click OK.
The display mode is set to Simultaneous and the external
display device does not work.
Make sure the external monitor is capable of displaying at
resolutions of 800 x 600 or higher. Devices that do not support this
resolution will only work in Internal/External mode, and not
simultaneous mode.
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Disk or storage drive problems
121
Small bright dots appear on your TFT display when you turn
on your computer.
Small bright dots may appear on your screen display when you
turn on your computer. Your display contains an extremely large
number of thin-film transistors (TFT) and is manufactured using
high-precision technology. Any small bright dots that may appear
on your display are an intrinsic characteristic of the TFT
manufacturing technology. Over a period of time, and depending on
the usage of the computer, the brightness of the screen will
deteriorate. This is also an intrinsic characteristic of the screen
technology. When the computer is operated on battery power, the
screen will dim and you may not be able to increase the brightness
of the screen while on battery power.
Disk or storage drive problems
Problems with the storage drive or with external media usually
show up as an inability to access the drive or as sector errors.
Sometimes a drive problem may cause one or more files to appear
to have garbage in them. Typical problems are:
You are having trouble accessing a drive, or one or more files
appear to be missing.
Make sure you are identifying the drive by its correct name
(A: or C:).
Error-checking
NOTE
This feature is not available for optical disc drives.
Run Error-checking, which analyzes the directories and files on the
storage drive and repairs any damage it finds.
To run Error-checking:
1
From the Start screen, type computer.
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Disk or storage drive problems
122
2
Click Computer from the list that appears.
(Sample Image) Search results for “computer”
Right-click the drive you wish to check.
3
(Sample Image) Clicking on the drive
4
In the pop-up menu, click Properties.
The drive’s Properties box appears.
Click the Tools tab.
5
6
Click the Check button.
The Error Checking box appears.
The system will alert you if you need to scan the drive.
7
Even if you do not need to scan the drive for errors you can
scan by clicking Scan drive.
Error-checking tests and repairs the storage drive.
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Sound system problems
123
Your hard disk seems very slow.
If you have been using your computer for a long time, your files
may have become fragmented. Run Disk Defragmenter.
To do this:
1
Move your pointer over the upper or lower right corner of the
screen. When the Windows® Charms appear click the Search
(
) Charm, then click Settings and, in the Search field, type
Defragment.
2
3
Click Defragment and Optimize Drives.
From the Optimize Drives menu click the drive you wish to
defragment.
4
Click the Optimize button.
The system will display the status as it optimizes and
defragments the drive.
Your data files are damaged or corrupted.
Refer to your software documentation for file recovery procedures.
Many software packages automatically create backup files.
You may also be able to recover lost data using utility software.
Consult your network administrator.
Some programs run correctly but others do not.
This is probably a configuration problem. If a program does not run
properly, refer to its documentation and check that the hardware
configuration meets its needs.
Sound system problems
No sound is coming from the computer’s speakers.
Adjust the volume control.
Try pressing the F11 key to see if volume mute is disabled.
Check that the volume control on the computer is turned up.
If you are using external headphones or speakers, check that they
are securely connected to your computer.
The computer emits a loud, high-pitched noise.
This is feedback between the microphone and the speakers. It
occurs in any sound system when input from a microphone is fed to
the speakers and the speaker volume is too loud. Adjust the volume
control.
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Printer problems
124
Printer problems
This section lists some of the most common printer problems.
The printer will not print.
Check that the printer is connected to a working power outlet,
turned on and ready (on line).
Check that the printer has plenty of paper. Some printers will not
start printing when there are just two or three sheets of paper left in
the tray.
Make sure the printer cable is firmly attached to the computer and
the printer.
Run the printer’s self-test to check for any problem with the printer
itself.
Make sure you installed the proper printer drivers as shown in the
instructions that came with the printer.
You may have connected the printer while the computer is on.
Disable Sleep mode, turn off the computer, and turn off the printer.
Turn the printer back on, make sure it is online, and then turn the
computer back on.
Try printing another file. For example, you could create and attempt
to print a short test file using Notepad. If a Notepad file prints
correctly, the problem may be in your original file.
If you cannot resolve the problem, contact the printer’s
manufacturer.
The printer will not print what you see on the screen.
Many programs display information on the screen differently from
the way they print it. See if your program has a print preview mode.
This mode lets you see your work exactly as it will print. Contact
the software manufacturer for more information.
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Wireless networking problems
125
Wireless networking problems
NOTE
This section provides general troubleshooting tips for networking
problems, specifically wireless (Wi-Fi®) networking.
The terms and concepts used assume a basic understanding of
networks, and may be for more advanced users. If you need
assistance or if you are not familiar with the terminology, please see
Windows® Help and Support or contact your computer technician.
❖
❖
If your computer is equipped with an internal Wi-Fi® adapter,
verify that Airplane mode is OFF (the wireless indicator light
will be lit).
Verify that your computer can detect access points or routers. If
it can detect a Wi-Fi® access point or router then it may be a
configuration issue.
❖
❖
Verify that signal strength is good using the utility provided
with the Wi-Fi® adapter.
If another computer is on the same network, verify that it has
network access, and can connect to the Internet. If, for
example, the other computer cannot browse to a public Web
site, the ISP’s (Internet Service Provider) service may be
disrupted.
❖
❖
Verify that the Service Set Identifier (SSID), or network
name, is correct - i.e., that it matches the SSID assigned to the
access point you are attempting to connect through. SSIDs are
case-sensitive.
Check the Windows® Control Panel's Device Manager to verify
that the Wi-Fi® adapter is recognized by the Windows®
operating system, and that the driver is loaded. To access
the Device Manager, from the Start screen begin typing
Computer, or if you are in the Desktop screen, move your
pointer over the upper or lower right corner of the screen.
When the Windows® Charms appear click the Search (
)
Charm, and then type Computer. Click Control Panel,
System and Security, and then System. Carefully note any
error messages - these will be very helpful if you should
confer with a support technician at a later time.
NOTE
To enable or disable wireless communication, use the F12 key. For
more information see “TOSHIBA Function Keys” on page 135.
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Develop good computing habits
126
❖
Use IPCONFIG to verify that the computer has a useful IP
address - one other than the private address of
169.254.xxx.xxx assigned by Windows®.
1
2
3
From the Start screen, type Cmd.
Click Command Prompt.
Enter IPCONFIG/ALL, and then press ENTER.
The IP address for each active network adapter will be
displayed.
❖
❖
Connect your computer directly to your router or broadband
modem, by plugging a standard CAT5 Ethernet patch cable
(sold separately) into your computer's RJ45 Ethernet port. If
your connection problem disappears, the problem lies in the
Wi-Fi® part of your network.
If you have enabled any security provisions (closed system,
MAC address filtering, Wired Equivalent Privacy [WEP], etc.),
check the access point vendor's Web site for recent firmware
upgrades. Problems with WEP keys, in particular, are
frequently addressed in new firmware releases.
The Windows® operating system wireless management utility
does not work.
If you are using an external Wi-Fi® adapter (USB adapter or other
variety), check if the adapter comes with its own management
utility. If it does, the utility may be disabling the Windows®
operating system wireless management utility, in which case you
must use the adapter's management utility. If the documentation
that accompanies the adapter does not provide enough information
to determine if this is the case, contact that vendor's support group
for further advice.
Develop good computing habits
Save your work frequently.
You can never predict when your computer will lock, forcing you to
close a program and lose unsaved changes. Many software
programs build in an automatic backup, but you should not rely
solely on this feature. Save your work! See “Computing tips” on
page 63 for instructions.
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127
On a regular basis, back up the information stored on your
internal storage drive.
Use Windows® to back up files, or the entire computer, to an optical
disc, or external hard disk. Here are some ways you can do this:
❖
Use the Windows® operating system to back up files or your
entire computer to an optical disc, or external hard disk.
❖
❖
Copy files to a rewritable external storage device.
Connect your computer to the office network and copy files to
your network partition.
Some people use a combination of these methods, backing up all
files weekly and copying critical files to external media on a daily
basis.
If you have installed your own programs, you should back up these
programs as well as your data files. If something goes wrong that
requires you to reformat your internal storage drive and start again,
reloading all your programs and data files from a backup source
will save time.
Read the user’s guides.
It is very difficult to provide a fail-safe set of steps you can follow
every time you experience a problem with the computer. Your
ability to solve problems will improve as you learn about how the
computer and its software work together.
Get familiar with all the user’s guides provided with your computer,
as well as the manuals that come with the programs and devices you
purchase.
Your local computer store or book store sells a variety of self-help
books you can use to supplement the information in the manuals.
Data and system configuration backup in the Windows® operating
system
The Windows® operating system offers some easy-to-use features
for backing up your Windows® settings and your data - documents
and other important files. Take advantage of these features to
protect yourself from much more difficult and time-consuming
restoration procedures, and to safeguard your valuable data from
loss.
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Develop good computing habits
128
Saving system configuration with restore points
The System Restore feature of the Windows® operating system
quickly creates restore points - ‘snapshots’ of your Windows®
operating system configuration - and saves them for later recall. If
you experience problems after installing some new hardware or
software, you can easily select a previously established Control
Point to ‘turn back the clock,’ restoring the Windows® operating
system to the state it was in just prior to the installation. This is
much easier and more effective than uninstalling the hardware or
software, which often leaves behind unwanted files and settings. It
is also easy to undo a restore point selection, if you change your
mind.
Follow these steps to create a restore point using the System
Restore utility:
1
From the Start screen, type Control. Click Control Panel from
the list that appears.
2
3
Click System and Security, and then System.
In the left pane, click System Protection.
The System Protection tab of the System Properties window
appears.
4
5
6
7
8
Click Configure.
Under Restore settings select Turn on System Protection.
Click OK.
Click Create.
In the input field, enter a name that is descriptive enough to be
easily understood in the future, such as “Before installing
Brand X Accounting app.” Then click Create.
The Windows® operating system creates the restore point,
automatically stamps it with the current date and time, and
displays a message that the restore point was successfully
created.
9
Click Close.
Then, at a later time, you can re-establish your Windows®
configuration using the saved restore point. To do this:
1
From the Start screen, type Control. Click Control Panel from
the list that appears.
2
Click System and Security, and then System.
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Develop good computing habits
129
3
In the left pane, click System Protection.
The System Protection tab of the System Properties window
appears.
4
5
6
Click System Restore...
Click Next.
Click the Restore point you want to use then click Next.
The time stamp and description of each Restore point is
displayed.
NOTE
At this point you can click “Scan for affected programs” to determine
what the impact of using the clicked Restore Point will be.
7
Verify that the Restore point you clicked is the correct one. If it
is not, click Back to return to the previous step.
8
9
Close all programs and save all open files.
Click Finish, and then Yes to begin the system restore.
Your Windows® operating system configuration will now be
restored to the state it was in when the chosen restore point was
created, and then the computer will be automatically restarted.
Backing up your data or your entire computer with the
Windows® operating system
The most valuable component of your computer system is the data
you create and store on its internal storage drive. Since problems
with either hardware or software can make the data inaccessible or
even destroy it, the next most valuable component of your computer
system may be a recent backup of your data.
Fortunately, the Windows® operating system offers a convenient
way to back up your computer or just your important files to optical
disc drives, or hard drives. An external hard drive is recommended
in case the internal storage drive fails. No additional software is
required. Most of the optical disc drives built into recent Toshiba
portable computer models can write to (or ‘burn’) as well as read
from optical discs. External optical disc writers are also widely
available.
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Develop good computing habits
130
Follow these steps to back up your computer or files to optical
discs, or a storage drive:
NOTE
You cannot back up the computer while running on battery power.
Connect the AC adaptor before continuing.
1
2
From the Start screen, type Control. Click Control Panel from
the list that appears.
Click Save backup copies of your files with File History
under the System and Security heading. Follow the on-screen
instructions to back up your files.
For additional Help, while in the Windows® Desktop screen, press
the F1 key to launch the Windows® Help and Support screen. Search
for “back up files”.
Here are a few tips to help ensure safe and easy installation of new
hardware (printers, pointing devices, external hard drives, optical
disc drive writers, scanners, etc.) and software (applications like
Microsoft® Office and Adobe® Photoshop®, or utility software such
as special toolbars for your web browser).
❖
use the System Restore utility to set a restore point (see the
section titled restore points). If anything goes wrong, you will
then be able to easily restore the Windows® operating system to
the state it was in prior to the installation, undoing any changes
that the installation process introduced.
❖
Back up your critical data (see “Backing up your data or your
entire computer with the Windows® operating system” on
page 129).
❖
❖
Have your back up DVD(s) on hand in case you need any files
from them.
Do not guess - follow directions carefully! It is often necessary
to run an installation utility first - before connecting a new
hardware item to the computer. If the device is connected first,
it may be very difficult to complete the installation
successfully. Always carefully follow the installation
instructions that accompany the hardware or software.
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Develop good computing habits
131
❖
❖
Restart the Windows® operating system. Always restart the
Windows® operating system after each installation, even if the
installation utility does not prompt you to do so. This will
ensure that the installation is completed, and will clean up
anything that the installation utility left behind.
Do one installation at a time. If you have several new items to
add to your computer system, install just one at a time, creating
restore points immediately before each successive installation.
This will make it much easier to determine the origin of any
new problems. For best results, follow this sequence:
1
2
3
4
5
Back up critical data.
Create a restore point.
Install one item of hardware or software.
Restart the Windows® operating system.
Use the new hardware or software for a while, noting any
new problems. Make sure that your critical applications
(email, business applications, etc.) are working correctly,
and verify that important devices are still functioning.
6
For each additional hardware or software item, repeat
these steps, starting at step 1 if any of your critical data has
changed, or starting at step 2 if no critical data has
changed.
USB Sleep and Charge is not working.
USB Sleep and Charge may be disabled. Open the TOSHIBA Sleep
if necessary.
❖
Make sure that the device you want to charge is connected to a
port that supports the USB Sleep and Charge function. Ports
❖
USB Sleep and Charge may be disabled. Open the TOSHIBA
Sleep and Charge utility to check if the feature is disabled and
to enable it if necessary. For more information, see
“Enabling/Disabling USB Sleep and Charge” on page 104.
❖
Try selecting a different charging mode in the TOSHIBA Sleep
and Charge utility, if your computer provides more than one
charging mode. For more information, see “Power supply
mode settings” on page 104.
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If you need further assistance
132
❖
❖
If you are attempting to charge a device without an AC adaptor
connected to the computer, the computer's battery power may
be below the limit specified in the TOSHIBA Sleep utility or
the battery may be depleted. Lower the limit in Sleep and
Charge to enable charging at the current battery power level, or,
if battery power is running low or is depleted, connect the AC
adaptor to your computer.
The USB Sleep and Charge function may not work with certain
external devices even if they are compliant with the USB
specification. In those cases, power on the computer to charge
the device or use a different charging device.
The “USB Wakeup function” does not work.
❖
When the “USB Sleep and Charge function” is set to Enabled
the “USB Wakeup function” does not work for ports that
support the “USB Sleep and Charge function.” In that case, use
a USB port that does not have the “USB Sleep and Charge
function”-compatible icon ( ), if you have a non-Sleep and
Charge USB port available or disable the “USB Sleep and
Charge function.” For more information, see “Sleep and
Charge” on page 102.
If you need further assistance
If you have followed the recommendations in this chapter and are
still having problems, you may need additional technical assistance.
Since some problems may be related to the operating system or the
program you are using, it is important to investigate all sources.
❖
Review the troubleshooting information in your operating
system documentation.
❖
If the problem occurs while you are running a program, consult
the program’s documentation for troubleshooting suggestions.
Contact the software company’s technical support group for
their assistance.
❖
Consult the dealer from whom you purchased your computer
and/or program. Your dealer is your best source for current
information.
For the detailed specifications for your computer, visit
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Other Toshiba Internet Web sites
133
Contacting Toshiba
Toshiba’s Technical Support Web site
For technical support, or to stay current on the most recent software
and hardware options for your computer, and for other product
information, be sure to regularly check the Toshiba Web site at
Other Toshiba Internet Web sites
Worldwide Toshiba corporate site
Marketing and product information in
the USA
Accessories information in the USA
Canada
latin.toshiba.com
Europe
Japan
Mexico and all of Latin America
Toshiba USA Self-Service support web
site
Community discussion forums for
Toshiba laptop users
Toshiba’s worldwide offices
Australia
Canada
Toshiba (Australia) Pty. Limited
84-92 Talavera Road
North Ryde NSW 2113
Sydney
Toshiba Canada Ltd.
191 McNabb Street
Markham, Ontario
L3R - 8H2
Australia
Canada
France
Germany
Toshiba Systèmes (France) S.A.
7, Rue Ampère; B. P. 131
92800 Puteaux Cédex
France
Toshiba Europe GmbH
Leibnizstraße 2
D-93055 Regensburg
Germany
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Toshiba’s worldwide offices
134
Italy
Japan
Centro Direzionale Colleoni
Palazzo Perseo
Via Paracelso 10
20041, Agrate Brianza
Milano, Italy
Toshiba Corporation, PCO-IO
1-1, Shibaura 1-Chome
Minato-Ku, Tokyo, 105-8001
Japan
Latin America and Caribbean
Toshiba America Information
Systems, Inc.
9740 Irvine Boulevard
Irvine, California 92618
United States
Mexico
Toshiba de México S.A. de C.V.
Sierra Candela No.111, 6to. Piso
Col. Lomas de Chapultepec.
CP 11000 Mexico, DF.
Spain
United Kingdom
Toshiba Information Systems
(U.K) Ltd.
Toshiba Information Systems
(España) S.A.
Parque Empresarial San Fernando
Edificio Europa, 1a Planta
Escalera A
28831 (Madrid) San Fernando de
Henares
Toshiba Court
Weybridge Business Park
Addlestone Road
Weybridge, Surrey KT15 2UL
United Kingdom
Spain
United States
Toshiba America Information
Systems, Inc.
9740 Irvine Boulevard
Irvine, California 92618
United States
The Rest of Europe
Toshiba Europe (I.E.) GmbH
Hammfelddamm 8
D-4-1460 Neuss
Germany
For more information on additional Toshiba worldwide locations,
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Appendix A
TOSHIBA Function Keys
TOSHIBA Function keys provide a quick way to modify selected
system functions and to launch applications.
Functions
TOSHIBA Function keys are used to set or modify the following
system functions:
❖
❖
❖
❖
❖
❖
Help file
Brightness control
Output (Display switch)
Touch pad
Mute
Wireless
135
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TOSHIBA Function Keys
137
Functions
Output (Display switch)
This TOSHIBA Function key cycles through the display
options and highlights the available options. (Only the first
option is available when you do not have an external
monitor attached.)
❖
❖
❖
❖
PC screen only
Duplicate
Extend
Second screen only
(Sample Image) Display mode options window
NOTE
All of the above modes are always displayed
on the screen, however only the available
modes for your system are functional,
depending on the attached external
display(s).
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TOSHIBA Function Keys
Functions
138
Disabling or enabling the touch pad
This TOSHIBA Function key enables/disables the touch
pad.
To enable/disable the touch pad press F5.
For more information on using the touch pad, see “Using
the touch pad” on page 55.
Media buttons
This TOSHIBA Function key allows you to restart playing
the current track or go to the previous track.
This TOSHIBA Function key allows you to start playing or
pause the media currently playing.
This TOSHIBA Function key allows you to go to the next
track.
This TOSHIBA Function key decreases the volume.
This TOSHIBA Function key increases the volume.
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TOSHIBA Function Keys
139
Functions
Volume Mute
This TOSHIBA Function key enables/disables volume
mute.
When volume mute is enabled, no sound will come from
the speakers or headphones.
Disabling or enabling wireless devices
This TOSHIBA Function key enables/disables the Wi-Fi®
antenna in your computer.
The wireless modes are:
❖
❖
Disables the wireless antenna
(Airplane mode is ON).
Enables the wireless antenna
(Airplane mode is OFF).
Keyboard Function keys
Fn+
Fn+
Fn+
This TOSHIBA Function key allows you to zoom out.
This TOSHIBA Function key allows you to zoom in.
This TOSHIBA Function key turns the backlit keyboard
ON and OFF.
Zoom (Display resolution)
This TOSHIBA Function key switches screen resolution.
Cycle through the screen resolutions, and then select the
desired resolution.
Fn+ [Space bar]
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Appendix B
Power Cord/Cable
Connectors
Your computer ships with the correct power supply for the country
of purchase. This appendix shows the shapes of the typical AC
power cord/cable connectors for various parts of the world.
USA
Canada
UL approved
CSA approved
United Kingdom
Europe
VDA approved
NEMKO approved
BS approved
Australia
AS approved
140
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Glossary
TECHNICAL NOTE: Some features defined in this glossary may not
be available on your computer.
Acronyms
The following acronyms may appear in this User’s Guide.
AC
Alternating Current
BIOS
Basic Input/Output System
BD-ROM Blu-ray Disc Read-Only Memory
bps
CD
bits per second
Compact Disc
CD-ROM Compact Disc Read-Only Memory
CD-RW
CMOS
CPU
Compact Disc Rewrite Memory
Complementary Metal-Oxide Semiconductor
Central Processing Unit
DC
Direct Current
DMA
DIMM
DOS
Direct Memory Access
Dual Inline Memory Module
Disk Operating System
141
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Glossary
142
DPI
DVD
Dots Per Inch
Digital Versatile (or Video) Disc
DVD-ROM Digital Versatile (or Video) Disc Read-Only Memory
eSATA
FAT
external Serial Advanced Technology Attachment
File Allocation Table
FCC
GB
Federal Communications Commission
gigabyte
GBps
HDD
HDMI
gigabytes per second
Hard Disk Drive
High-Definition Multimedia Interface
HDMI CEC High-Definition Multimedia Interface Consumer
Electronics Control
HTML
IEEE
I/O
Hypertext Markup Language
Institute of Electrical and Electronics Engineers
Input/Output
IRQ
interrupt request
ISP
Internet Service Provider
kilobyte
KB
LAN
LCD
LED
MB
Local Area Network
Liquid Crystal Display
Light Emitting Diode
megabyte
MBps
MIDI
PC
megabytes per second
Musical Instrument Digital Interface
Personal Computer
PCI
Peripheral Component Interconnect
PCMCIA
Personal Computer Memory Card International
Association
RAM
RGB
RFI
Random Access Memory
Red, Green Blue light (monitor)
Radio Frequency Interference
Read-Only Memory
ROM
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Glossary
143
RTC
SD
Real-Time Clock
Secure Digital
SDRAM
SSD
Synchronous Dynamic Random Access Memory
Solid State Drive
TFT
Thin Film Transistor
USB
Universal Serial Bus
URL
WAN
www
Uniform Resource Locator
Wide Area Network
World Wide Web
Terms
A
The following terms may appear in this User’s Guide.
active-matrix display—A liquid crystal display (LCD) made from an
array of liquid crystal cells using active-matrix technology. Also
known as a “TFT display,” in its simplest form there is one thin film
transistor (TFT) for each cell. This type of display works well with
computers because of its shallow depth and high-quality color.
Active-matrix displays are viewable from wider angles than most
passive-matrix displays.
adapter—A device that provides a compatible connection between two
units. For example, the computer’s internal display adapter receives
information from the software and translates it into images on the
screen. An adapter can take a number of forms, from a
microprocessor to a simple connector. An intelligent adapter (one
that is capable of doing some processing) may also be called a
controller.
Alternating Current (AC)—The type of power usually supplied to
residential and commercial wall outlets. AC reverses its direction at
regular intervals. Compare Direct Current (DC).
application—A computer program that you use to perform tasks of a
specific type. Applications include word processors, spreadsheets,
and database management systems. See also program.
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Glossary
144
backup—A copy of a file, usually on a removable disk, kept in case the
B
original file is lost or damaged.
Basic Input/Output System (BIOS)—See BIOS.
baud rate—The speed at which a communication device, such as a
printer or modem, transmits information. Baud rate is the number of
signal changes per second (not necessarily the same as bits per
second). See also bits per second.
Blu-ray Disc (BD)—Offering more storage capacity than DVDs, the
format was developed to allow for more data storage and to enable
recording and playback of high-definition video (HD).
BIOS (Basic Input/Output System)—Basic instructions, stored in
read-only memory (ROM), containing the information the computer
needs to check hardware and load the operating system when you
start up the computer.
bits per second (bps)—A way of measuring the speed at which
information is passed between two devices. This is the basic unit of
measure used in modem communications, and is similar, but not
identical, to the baud rate. See also baud rate.
boot—To start the computer. The term “boot” originates from bootstrap
program (as in “pulling itself up by its bootstraps”), a program that
loads and initializes the operating system. See also reboot.
boot disk—See system disk.
boot priority (startup sequence)—The order in which the computer
accesses its internal storage drives to locate the startup files. Under
the default startup sequence, the computer looks for the startup files
in the external media before checking the internal storage drive.
bus—An electrical circuit that connects the central processing unit
(CPU) with other parts of the computer, such as the video adapter,
disk drives, and ports. It is the pathway through which data flows
from one device to another. See also bus speed, frontside bus.
bus speed—The speed at which the central processing unit (CPU)
communicates with the other parts of the computer.
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Glossary
145
cache—A section of very fast memory in which frequently used
C
information is duplicated for quick access. Accessing data from
cache is faster than accessing it from the computer’s main memory.
See also CPU cache, L1 cache, L2 cache.
CD—An individual compact disc. See also CD-ROM.
CD-ROM (Compact Disc Read-Only Memory)—A form of high-
capacity storage that uses laser optics instead of magnetic means for
reading data. See also CD. Compare DVD-ROM.
Central Processing Unit (CPU)—The chip that functions as the “brain”
of the computer. It takes information from outside sources, such as
memory or keyboard input, processes the information, and sends the
results to another device that uses the information.
character—Any letter, number, or symbol you can use on the computer.
Some characters are non-printing characters, such as a paragraph
break in a word-processing program. A character occupies one byte
of computer storage.
Charm/Charms—Start screen icons that slide out from the right side of
the screen and direct you to various Windows® functions.
chip—A small piece of silicon containing computer logic and circuits for
processing, memory, input/output, and/or control functions. Chips
are mounted on printed circuit boards.
click—To press and release the pointing device’s primary button without
moving the pointing device. In the Windows® operating system, this
refers to the pointing device’s left button, unless otherwise stated.
See also double-click.
color palette—A set of specified colors that establishes the colors that
can be displayed on the screen at a particular time.
compatibility—The extent to which computers, programs, or devices
can work together harmoniously, using the same commands,
formats, or language as another.
configuration—(1) The collection of components that make up a single
computer system. (2) How parts of the system are set up (that is,
configured).
controller—A device that controls the transfer of data from a computer
to a peripheral device and vice versa. For example, disk drives,
monitors, keyboards, and printers all require controllers.
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Glossary
146
CPU—See Central Processing Unit (CPU).
CPU cache—A section of very fast memory residing between the CPU
and the computer’s main memory that temporarily stores data and
instructions the CPU will need to execute commands and programs.
See also cache, L1 cache, L2 cache.
cursor—An on-screen symbol (usually a flashing vertical line) that
indicates the position where characters will appear when you enter
data.
Desktop—Offers the traditional look and feel of the Windows® desktop
found in Windows® 7 and earlier releases of the Windows®
operating system.
D
default—The setting selected by a program when the user does not
specify an alternative setting.
device—A component attached to the computer. Devices may be
external (outside the computer’s case) or internal (inside the
computer’s case). Printers, disk drives, and modems are examples of
devices.
device driver—A program (called a “driver”) that permits a computer to
communicate with a device.
dialog box—An on-screen window displayed by the operating system or
a program giving a direction or requesting input from the user.
Direct Current (DC)—The type of power usually supplied by batteries.
DC flows in one direction. Compare Alternating Current (AC).
Direct Memory Access (DMA)—A dedicated channel, bypassing the
CPU, that enables direct data transfer between memory and a
device.
directory—See folder.
disable—To turn a computer option off. See also enable.
disc—A round, flat piece of material, designed to be read from and
written to by optical (laser) technology, and used in the production
of optical discs, such as CDs and DVDs. Compare disk.
disk—A round, flat piece of material that can be magnetically influenced
to hold information in digital form, and used in the production of
magnetic disks, such as hard disks. Compare disc. See also hard
disk.
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Glossary
147
disk drive—The device that reads and writes information and programs
on external media or hard disk. It rotates the disk at high speed past
one or more read/write heads.
document—Any file created with an application and, if saved to disk,
given a name by which it can be retrieved. See also file.
double-click—To press and release the pointing device’s primary button
rapidly twice without moving the pointing device. In the Windows®
operating system, this refers to the pointing device’s left button,
unless otherwise stated.
download—(1) In communications, to receive a file from another
computer through a modem or network. (2) To send font data from
the computer to a printer. See also upload.
drag—To hold down the mouse button while moving the pointer to drag
a selected object. In the Windows® operating system, this refers to
the left mouse button, unless otherwise stated.
driver—See device driver.
DVD—An individual digital versatile (or video) disc. See also
DVD-ROM.
DVD-ROM (Digital Versatile [or Video] Disc Read-Only
Memory)—A very high-capacity storage medium that uses laser
optics for reading data. Each DVD-ROM can hold as much data as
several CD-ROMs. Compare CD-ROM.
emulation—A technique in which a device or program imitates another
E
device or program.
enable—To turn on a computer option. See also disable.
eSATA—An external device that supports hot swapping and fast data
transfer. Very useful in storing and transferring large files.
executable file—A computer program that is ready to run. Application
programs and batch files are examples of executable files. Names of
executable files usually end with a .bat or .exe extension.
expansion device—A device that connects to a computer to expand its
capabilities. Other names for an expansion device are port expander,
port replicator, docking station, or network adapter.
extension—See file extension.
external device—See device.
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Glossary
148
file—A collection of related information, saved on disk with a unique
name. A file may be a program, information used by a program, or a
document. See also document.
F
File Allocation Table (FAT)—The section of a storage drive that keeps
track of the location of stored files.
file name—A set of characters that uniquely identifies a file within a
particular folder. It consists of two parts: the actual name and the file
name extension. See also file extension.
file extension—The three characters following the period (pronounced
“dot”) at the end of a file name. The extension indicates the type of
file. Examples are .exe for program files and .hlp for help files. See
also file name.
folder—Also called directory. A container for organizing files saved to a
disk. A folder is symbolized on screen by a graphical image (icon)
of a file folder. A folder can contain files and other folders.
format—(verb) To prepare a blank disk for use with the computer’s
operating system. Formatting creates a structure on the disk so the
operating system can write information to the disk or read
information from it.
frontside bus—The primary pathway (bus) between the CPU and the
computer’s main memory. Also called “system bus.” See also bus.
Function key—(1) A feature in which certain keys in combination with
the Fn key can set system options or control system parameters,
such as the battery save mode. (2) A key or combination of keys that
activates a memory resident program.
function keys—The keys labeled F1 through F12, typically located on
the keyboard. Their function is determined by the operating system
and/or individual programs.
ground—A conductor to which all components of an electric circuit are
connected. It has a potential of zero (0) volts, is connected to the
earth, and is the point of reference for voltages in the circuit.
G
H
hard disk—A storage device composed of a rigid platter or platters that
can be magnetically coded with data. Hard disks hold much more
information than some external media and are used for long-term
storage of programs and data. The primary (or only) hard disk in a
computer is usually fixed, but some computers have secondary hard
disks that are removable.
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Glossary
149
hardware—The physical components of a computer system. Compare
software.
HDMI (High-Definition Multimedia Interface)—An interface
used to transmit high quality audio and video signal via a single
cable in digital format, providing better picture quality than analog
signal.
HDMI-CEC (HDMI Consumer Electronics Control)—One A/V
component can control another while using this function, if
connected with HDMI cables. See also HDMI.
Hibernation—A feature of many Toshiba computers that saves to the
internal storage drive the current state of your work, including all
open files and programs, when you turn the computer off. When
you turn on the computer again, your work is returned to the same
state it was when the computer was turned off. See also Sleep,
Suspend.
hot swapping—The ability to add or remove devices from a computer
while the computer is running and have the operating system
automatically recognize the change.
icon—A small image displayed on the screen that represents a function,
I
file, or program.
interlaced—A method of refreshing a computer screen, in which only
every other line of pixels is refreshed. Interlaced monitors take two
passes to create a complete screen image. Compare non-interlaced.
internal device—See device.
Internet—The decentralized, world-wide network of computers that
provides electronic mail, the World Wide Web, and other services.
See also World Wide Web.
keyboard shortcut—A key or combination of keys that you use to
K
L
perform a task instead of using a pointing device such as a mouse.
L1 (level one) cache—Memory cache built into the processor to help
improve processing speed. See also cache, CPU cache, L2 cache.
L2 (level two) cache—Memory cache installed on the motherboard to
help improve processing speed. It is slower than L1 cache and faster
than main memory. See also cache, CPU cache, L1 cache.
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Glossary
150
LAN (Local Area Network)—A group of computers or other devices
dispersed over a relatively limited area and connected by a
communications link that enables any device to interact with any
other on the network.
LED (Light Emitting Diode)—A solid state lamp (SSL) that uses
light-emitting diodes (LEDs) as the source of light, which offers
long life and high efficiency output. Multiple diodes are used
together, since the light created by individual light-emitting diodes is
small compared to incandescent and compact fluorescent lamps.
LCD (Liquid Crystal Display)—A type of display that uses a liquid
substance between two transparent electrode panels. When an
electric current passes through the electrodes, the molecules in the
liquid form a crystalline pattern that polarizes the light passing
through it. A filter over the electrodes permits only non-polarized
light to pass to the surface of the display, creating light and dark
pixels.
load—To move information from a storage device (such as a hard disk)
into memory for processing.
local area network—See LAN.
logical drive—A section of a disk that is recognized by the operating
system as a separate disk drive. A system’s logical drives may differ
from its physical drives. For example, a single hard disk drive may
be partitioned into two or more logical drives.
memory—Typically refers to the computer’s main memory, where
programs are run and data is temporarily stored and processed.
Memory can be volatile and hold data temporarily, such as RAM, or
it can be nonvolatile and hold data permanently, such as ROM. A
computer’s main memory is RAM. See also RAM, ROM.
M
microprocessor—See Central Processing Unit (CPU).
MIDI (Musical Instrument Digital Interface)—A standard for
connecting musical instruments, synthesizers, and computers. The
MIDI standard provides a way of translating music into a form
computers can use, and vice versa.
motherboard—The computer’s main circuit board that contains the
processor, memory, and other primary components.
MS-DOS prompt—See system prompt.
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Glossary
151
multi-function drive—A DVD drive that can read and write to CD and
DVD media.
multimedia—A combination of two or more media, such as sound,
animation, and video in a computer program or presentation.
Musical Instrument Digital Interface—See MIDI.
network—A collection of computers and associated devices that are
connected by communications facilities. A network allows you to
share data and peripheral devices, such as printers, with other users
and to exchange electronic mail.
N
O
non-interlaced—A method of refreshing a computer screen, in which
each pixel of every line is refreshed as the electron beam scans
across and down the screen. Compare interlaced.
non-system disk—A disk for storing programs and data that cannot be
used to start the computer. Compare system disk.
online—Available through the computer. Online may refer to
information being read from your own computer’s internal storage
drive, such as online documentation or online Help, or to
information coming from another company on a company network
or the Internet.
operating system—A set of programs that controls how the computer
works. Examples of operating systems are the Windows Vista®,
Windows® 7, and Windows 8 operating systems.
optical disc drive—A drive which reads plastic coated discs on which
information is recorded digitally, and uses a laser to read data,
music, or videos.
palette—See color palette.
P
password—A unique string of characters entered by a user to verify his
or her identity to the computer or the network.
PC Card—A credit-card-sized expansion card designed to increase the
capabilities of computers. PC Cards provide functions such as
modem, fax/modem, hard disk drive, network adapter, sound card,
or SCSI adapter.
peripheral—Any device, such as a printer or joystick, that is attached to
the computer and controlled by the computer’s CPU.
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Glossary
152
pixel—Short for “picture element.” The smallest dot that can be
produced on a screen or printer.
Plug and Play—Generally, refers to the computer’s ability to
automatically configure itself to work with peripheral devices.
When capitalized, refers to a standard that, when followed by a
device manufacturer, allows a computer to configure itself
automatically to work with the device.
pointer—An icon (usually an arrow) that moves on the screen when you
slide your finger across the touch pad or move a mouse. Used to
point to and select/activate on-screen items, such as icons, menu
items, and buttons. The shape and purpose of the pointer varies
depending on the program you are using and what you are doing.
pointing device—Any device, such as the touch pad or a mouse, that
enables you to move the pointer on the screen.
port—A socket on the computer where you plug in a cable for
connection to a network or a peripheral device.
processor—See Central Processing Unit (CPU).
program—A set of instructions that can be executed by a computer. The
general classes of programs (also called software) are operating
system, application, and utility. See also operating system,
application, utility.
properties—The attributes of an object or device. For example, the
properties of a file include the file’s type, size, and creation date.
RAM (Random Access Memory)—Volatile memory that can be
written to as well as read. Volatile here means that information in
RAM is lost when you turn off your computer. This type of memory
is used for your computer’s main memory. See also memory.
Compare ROM.
R
Random Access Memory—See RAM.
Read-Only Memory—See ROM.
reboot—See boot, restart.
removable disk—A disk that can be removed from a disk drive. A Flash
drive is one example of a removable disk.
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Glossary
153
resolution—A measure of the sharpness of the images that can be
produced by a printer or displayed on a screen. For a printer,
resolution is expressed in dots per inch (dpi). For a screen, it is
expressed as the number of pixels available horizontally and
vertically.
restart—Synonymous with reboot. To reset the computer by reloading
the operating system without turning the computer off. See also
boot.
RGB (Red, Green, Blue) monitor—A monitor that reproduces all
colors by mixing red, green, and blue light in various combinations.
RJ45 connector—An eight-wire connector used to connect a computer
to a network.
ROM (Read-Only Memory)—Non-volatile memory that can be read
but not written to. Non-volatile here means that information in ROM
remains whether or not the computer is receiving power. This type
of memory is used to store your computer’s BIOS, which is
essential instructions the computer reads when you start it up. See
also BIOS, memory. Compare RAM.
Secure Digital (SD)—A small, portable, non-volatile memory card used
to store and transfer data between digital products, providing
encryption capability for content security.
S
select—To highlight or otherwise specify text, data, or graphics with the
intent to perform some operation on it.
shortcut—See keyboard shortcut.
Sleep—A feature of some Windows® operating systems that allows you
to turn off the computer without exiting your open applications and
to continue from where you left off when you turn the computer on
again.
software—See program. Compare hardware.
solid state drive —A data storage device that utilizes solid-state memory
as opposed to a hard disk (see also hard disk). Solid state drives hold
a large amount of information and are used for storage of programs
and data.
Start screen—Displays the new Windows® operating system look and
feel.
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Glossary
154
Suspend—A feature of some Windows® operating systems that allows
you to turn off the computer without exiting your open applications
and to continue from where you left off when you turn the computer
on again.
Swipe—Swipe an open window to the left or right of the screen to
display the next or previous window.
system prompt—The symbol (in the MS-DOS® operating system,
generally a drive letter followed by a “greater than” sign) indicating
where users are to enter commands.
TFT display—See active-matrix display.
T
Tile/Tiles—A list of square or rectangular icons on the Start screen
representing applications that can be accessed by selecting them.
Universal Serial Bus (USB)—USB is a serial bus that supports data
transfer. USB allows hot swapping of peripherals. See also bus, hot
swapping, serial.
U
upload—To send a file to another computer through a modem or
network. See also download.
USB—See Universal Serial Bus (USB).
USB Flash drive—A small, portable flash memory card that plugs into a
computer’s USB port and functions as a portable hard drive. They
are smaller and more durable than an external hard drive because
they do not contain any internal moving parts, but have less storage
capacity. See also Universal Serial Bus (USB).
utility—A computer program designed to perform a narrowly focused
operation or solve a specific problem. Utilities are often related to
computer system management.
Web—See World Wide Web.
W
Wi-Fi®—A registered trademark term of the Wi-Fi Alliance that stands
for Wireless Fidelity, and is another term for the communication
protocol to permit an Ethernet connection using wireless
communication components.
World Wide Web (www)—The worldwide network of Web sites linked
together over the Internet. A user of the Web can jump from site to
site regardless of the location of the computer hosting the site. See
also Internet.
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Index
changing 78
charge indicator light 39
charger 71
(RTC) 72
A
AC adaptor 37
AC power 71
AC power light 37
accessing
network 87
adding
conserving power 76
low charge 75
maintaining 80
memory (optional) 44
optional external devices 44
adequate ventilation
cooling fan 36
adjusting
power management 71
touch pad settings 57
app, starting 66
App, starting from Start screen 66
apps
recharge time 70
RTC memory 70
running computer on battery
power 69
safety precautions 79
setting notifications 75
taking care of 79
starting from Start screen 66
audio features 88
B
backing up files 64, 67
Backlit keyboard 65
battery
battery life 70
care 79, 80
155
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Index
156
battery indicator light 74
BIOS Setup
desktop
creating new icon 84
see System Settings
exploring the 84
icons 84
C
recycle bin 85
caring for your computer 61
changing
standard features 83, 84
Desktop Assist 93
battery 78
Media & Entertainment tab 94
Support & Recovery tab 96
Tools & Utilities tab 95
charging the battery 40
cleaning the computer 61
communications
set up 86
Device Manager
fixing a problem 116
directing
display output 59
disabling
touch pad 58
display
troubleshooting 120
display devices
external 58
display output settings 59
display, external
adjusting 60
disposal information 17
disposing of your computer 80
computer
caring for 61
cleaning 61
disposal 80
environmental precautions 29, 80
moving 61
running on battery power 69
setting up 37
computer lock 62
computer will not start
troubleshooting 111
computing habits
troubleshooting 126
computing tips 63
connecting
E
AC adaptor 37
eco power plan 78
enabling
AC adaptor cord to (DC-IN) 39
computer to a network 87
external device 58
HDMI™-compatible TV or
display device 59
power cord/cable 39
power source 38
cooling fan
touch pad 58
enabling/disabling touch pad 138
ENERGY STAR® 24
exploring
desktop 84
Start screen 82
adequate ventilation 36
customize
external display device
HDMI™ Out port 58
external display, adjusting 60
computer settings 60
D
F
files
data/entire system backup
troubleshooting 129
backing up 64, 67
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157
saving 67
Function Key 105
Function Keys
disabling or enabling wireless
devices 139
Function keys 138
Web Camera light 89
Licenses 16
backlit keyboard 139
display brightness 136
Help file 136
keyboard Function keys 139
media buttons 138
computer, using 62
M
memory
Output (Display switch) 137
volume mute 139
Zoom (Display resolution) 139
function keys 65
adding (optional) 44
Memory card reader
inserting memory media 90
monitor problems
troubleshooting 119
mouse properties 66
H
headphones
using 89
I
icon
desktop 84
moving to desktop 84
recycle bin 85
safety 27
N
network
Shut down 42, 43
Initial setup
using your computer for the first
time 41
internal storage drive
recovery 44
networking
notification area 85
notifications 86
K
O
keyboard
online resources
Toshiba 68
function keys 65
special Windows® keys 65
troubleshooting 119
using 64
optional external devices
adding 44
other documentation 28
keys
function keys 65
P
password
L
LEDs
deleting a supervisor 99
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Index
158
deleting a user 100
instant password 98
power-on password 98
setting 98
reset your PC 51
restoring from recovery media 48
Recovery Media Creator 108
recycle bin icon 85
setting a supervisor 98
setting a user 100
supervisor password 98
user password 98
PC Diagnostic Tool Utility 106
PC Health Monitor 107
port
registering computer 41
restore points
HDMI™ 58
power
running computer on battery power 69
connecting cable to AC adaptor
38
cord/cable 39
S
safety
computer 80
cord/cable connectors 140
energy-saving features 69
power down
shut down 42
power light 74
power management 71
optimum performance 71
power plans
selecting power plan options 77
power saving options 76
precautions
precautions 34
battery 79
saving files 67
selecting
video cables 59
Service Station 108
safety 34
printer
troubleshooting 124
problem solving
low battery notifications 75
setting up
AC adaptor 37
adding memory (optional) 44
computer 37
contacting Toshiba 133
Startup options 113
R
real-time clock (RTC)
battery 70
software 41
work environment 29
settings
customize computer settings 60
display output 59
Shut down
recording sounds 88
recovery
creating recovery media 45
installing drivers and applications
54
computer 42, 43
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Index
159
icon 42, 43
Sleep and Charge 102
Sleep mode 43
traveling tips 80
battery light is blinking 112
bookmarked site not found 116
contacting Toshiba 132
corrupted/damaged data files 123
display error message 120
display problems
screen is blank 119
sounds
recording 88
speakers
using external 89
Start screen
exploring the 82
starting an app 66
starting an app from Start screen 66
Startup menu
problem solving 113
supervisor password, deleting 99
supervisor password, set up 98
system indicator lights
AC power 37
failure 112
external display problems 120
external monitor 119
good computing habits 126
hard disk drive is slow 123
installing hardware/software 130
keyboard 119
keyboard will not respond 111
memory problems 117
missing files/trouble accessing a
drive 121
power and batteries 118
printer 124
restore points 128
screen does not look correct/
flickers 120
slow Internet connection 115
sound system 123
trouble running programs 123
URL address not found 116
USB Sleep and Charge
cannot use 131
LEDs 39, 40, 73, 74, 89
System Settings 101
T
taking care of battery 79
taskbar 85
television
adjusting display 60
Tiles
Start screen 84
tips
for computing 63
Toshiba
online resources 68
registering computer
Toshiba Web site 41
worldwide offices 133
TOSHIBA Application Installer 109
TOSHIBA Function key
zooming in 139
zooming out 139
TOSHIBA Function Keys
functions 135
touch pad
USB Wakeup function
using 55
does not work 132
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Index
160
Windows® operating system not
working 113
wireless networking 125
Windows® Store 86
wireless networking 87
troubleshooting 125
U
USB Sleep and Charge
cannot use 131
USB Wakeup function
does not work 132
user password, deleting 100
user password, setting 100
using
a microphone 88
computer lock 62
eco power plan 78
Memory card reader 90
touch pad 55
Web Camera 89
using the keyboard 64
Utilities 92
V
video projector
adjusting display 60
W
warranty
standard limited warranty 28
Web Camera
using 89
Web sites 133
Wi-Fi®
wireless networking 87
Windows® Charms 83
Devices 83
Search 83
Settings 83
Share 83
Start 83
Windows® key 65
Windows® operating system
desktop 84, 91
troubleshooting 113
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