TMC Telephone ET4300 User Manual

User’s Guide  
Please read before using telephone.  
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Getting Started  
Before you begin . . .  
The TMC EPIC System Intercom Speakerphone is designed for easy installation in your home  
or office. However, it is important that you follow these few simple guidelines:  
-
Take a few minutes to read this manual so that you thoroughly understand the instructions to  
be followed for proper installation of your EPIC System phones.  
-
This User’s Guide provides easy to understand directions for operation of your system. Please  
retain these instructions for future reference when adding stations or making changes to your  
system.  
Packing List  
Remove the unit from the package and check this list to be certain all parts are included:  
User’s Guide  
Handset  
Coiled Handset Cord  
This User’s Guide  
Telephone Base Unit  
Two Desk Pedestal  
Feet  
Telephone Line Cords  
(2 long and 1 short)  
AC Adapter  
Wall Mount  
Bracket/Desk Pedestal  
To order any packing list items, call toll-free 1-800-TMC-1638.  
ii  
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Optional Accessories  
External Feature Module (Model number 800-EFM)  
The External Feature Module is an exciting addition to  
the EPIC System. It offers ONE of the following fea-  
tures, which you decide by setting switches on the mod-  
ule itself. If you ever need more than one feature, you  
can add additional Feature Modules to your system.  
Each External Feature Module offers ONE of the following features:  
Music On Hold Adapter  
Enables you to hook-up your radio or a continuous loop recorded message to the system to pro-  
vide professional music or a recorded message to callers on hold.  
External Paging Adapter  
Allows the connection of an external amplifier and speaker to the system, for paging from any  
EPIC telephone. Perfect for warehouses, outdoors, or for making announcements throughout an  
entire office.  
Door Intercom/Door Opener Adapter  
Enables you to connect a door intercom speaker to the system. Also enables you to connect a  
magnetic door strike, which can be opened from any station. Perfect for warehouses, front doors  
or unattended entrances.  
Other Optional Accessories:  
25-foot line cord  
25-foot handset cord  
headset  
To order an accessory or get the name of the TMC Dealer nearest you, call toll-free  
1-800-TMC-1638.  
iii  
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Table of Contents  
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i  
Location of Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii  
Installing Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9  
Step 1: Identify Your Existing Wiring System . . . . . . . . . . . . . . . . . .1  
Step 2: Plan Your Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2  
Step 3: Install Desk/Table Top Phones . . . . . . . . . . . . . . . . . . . . . . .4  
Step 4: Install Wall Mounted Phones . . . . . . . . . . . . . . . . . . . . . . . .6  
Assigning Station Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8  
Verifying Proper Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9  
Setting Up Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-19  
Setting Up Your System at a Glance . . . . . . . . . . . . . . . . . . . . . . . .10  
Setting Automatic Line Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . .12  
Setting Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13  
Setting Up Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14  
Setting System Call Privacy On/Off . . . . . . . . . . . . . . . . . . . . . . . . .18  
Setting Up Private, Auxiliary and Unconnected Lines . . . . . . . . . . . .19  
Operating Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20-43  
Using the Desk Pedestal/Wall Mount Bracket . . . . . . . . . . . . . . . . . .20  
Indicator Light Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21  
Setting Ringers On/Delayed/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . .22  
Adjusting Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23  
Making a Tone/Pulse Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24  
Making and Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25  
Using Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26  
Using Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27  
Using Another Line During a Conversation . . . . . . . . . . . . . . . . . . . .28  
iv  
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Table of Contents  
Operating Your System (Continued)  
Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29  
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30  
Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32  
Using Telephone Company Voice Mail . . . . . . . . . . . . . . . . . . . . . . .34  
Using Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35  
Using Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36  
Using Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37  
Using Line Reserve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38  
Releasing Call Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39  
Using Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40  
Using the Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41  
Using a Headset with Your Epic Telephone . . . . . . . . . . . . . . . . . . .42  
Adjusting Your Telephone’s Time and Date . . . . . . . . . . . . . . . . . . .43  
Memory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44-49  
Memory Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44  
Using Memory Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45  
Using Personal Directory Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46  
Using Shared Directory Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47  
Special Memory Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48  
Intercom Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50-57  
Making Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50  
Answering Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51  
Making Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52  
Answering Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53  
Selecting Intercom Ring, Intercom Voice, or Handsfree . . . . . . . . . .54  
Using Off Hook Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . .55  
Monitoring a Room Using the Intercom . . . . . . . . . . . . . . . . . . . . . .56  
Naming Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57  
v
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Table of Contents  
Expanding the Epic System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58-59  
Standard Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58  
Private Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58  
Auxiliary Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59  
Centrex Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60-63  
Using Centrex with your EPIC Telephone . . . . . . . . . . . . . . . . . . . . .60  
Storing the Centrex Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61  
Setting up a Telephone as a Centrex Console . . . . . . . . . . . . . . . . .62  
Setting a Telephone to Ring a Centrex Console . . . . . . . . . . . . . . . .63  
Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64-78  
Using Other Telephones with your EPIC Telephone . . . . . . . . . . . . .64  
Using the Data/Fax Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65  
Using the Network Services Button . . . . . . . . . . . . . . . . . . . . . . . . .65  
Using Optional External Feature Module . . . . . . . . . . . . . . . . . . . . .66  
Replacing Your Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68  
Adjusting Held Call Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69  
Adjusting Auto Hold Drop Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70  
Adjusting Flash Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71  
Erasing All Feature Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72  
Setting the Loop Voltage Detector . . . . . . . . . . . . . . . . . . . . . . . . . .73  
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74  
FCC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76  
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78  
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80-81  
vi  
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Location of Controls  
PROGRAM Button (pp. 10-19, 44-57)  
MSG Lamp (p. 34)  
NEW CALL Lamp (pp. 32, 34)  
TRANSFER Button  
(pp. 30-31)  
PAGE Button (pp. 52-53)  
REDIAL Button (p. 26)  
HOLD Button (p. 27)  
VOLUME Control  
Buttons (p. 23)  
Microphone (pp. 25, 50-56)  
HEADSET Button and  
Indicator (p. 42)  
MUTE Button and  
Indicator (p. 36)  
SPEAKER Button and  
Indicator (pp. 25, 50-56)  
vii  
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Location of Controls  
CALLER ID Button (pp. 32-33)  
LINE Buttons and  
Indicators (pp. 21, 25, 38)  
LEFT ARROW Button (pp. 32-33, 46-47)  
DELETE Button (pp. 25, 32-33)  
INTERCOM Button and  
Indicator (pp. 21, 50-53)  
RIGHT ARROW Button (pp. 32-33, 46-47)  
DIAL Button (pp. 32-33, 46-47)  
CONFERENCE Button (p. 29)  
FLASH Button  
(pp. 35, 48)  
MEMORY Buttons (p. 45)  
NETWORK SERVICES  
Button (p. 56)  
LOWER Button (p. 45)  
POWER  
L1/L2  
L3/L4  
Battery Compartment (p. 68)  
Line Jacks (pp. 4, 6)  
AC Adapter Jack (pp. 5-6)  
viii  
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Installing Your System  
Step 1: Identify Your Existing Wiring System  
In order for you to properly connect your EPIC System to an existing wiring sys-  
tem, it is important that you understand its configuration. The following are the  
most common multiple line situations. They consist of either one or both types of  
standard telephone jacks: The RJ11 Single Line Jack and the RJ14 Double Line  
Jack. Your system should match one of them.  
2 incoming lines with  
1 wall jack  
Line 1-2  
2 incoming lines with  
2 wall jacks  
Line 1  
Line 1-2  
Line 1  
Line 2  
Line 3  
3 incoming lines with  
2 wall jacks  
3 incoming lines with  
3 wall jacks  
Line 2  
Line 3  
4 incoming lines with  
2 wall jacks  
Line 1-2  
Line 3-4  
ix  
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Installing Your System  
Step 1: Identify Your Existing Wiring System (Continued)  
4 incoming lines with  
3 wall jacks  
Line 1-2  
Line 3  
Line 4  
4 incoming lines with  
4 wall jacks  
Line 1  
Line 2  
Line 3  
Line 4  
Label the jacks at each location.  
Identify and label the jacks at each location to avoid the possibility of improperly connecting any  
of the lines to the telephones. To do so, write the line number(s) directly on each jack plate with  
a felt-tip pen.  
For example:  
If you have difficulty in identifying wall jacks.  
Call the vendor who installed the inside wiring and ask for assistance in identifying your existing  
wiring system and jacks.  
If you are installing new wiring and jacks.  
If any new telephone wiring and modular jacks need to be installed, and four lines are to be used,  
install two-line RJ14 jacks at each telephone location. Each RJ14 jack accommodates two tele-  
phone lines.  
1
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Installing Your System  
Step 2: Plan Your Installation  
Up to 16 Epic System telephones may be connected to form your office/home  
configuration. Each phone must be assigned a different station number, from 11  
to 26.  
IMPORTANT: Each Epic System telephone must be connected to the same Line  
1 telephone number for proper operation. The remaining lines may or not be con-  
nected to each station as you desire.  
Standard Installation:  
Your Epic telephones come factory-set for a standard “Shared” installation, which  
is also called “square” in telephone terminology. This means that Line 1 is to be  
connected to the same Line 1 telephone number at all the stations, Line 2 is to be  
connected to the same Line 2 telephone number at all the stations, and so on for  
Lines 3 and 4.  
This is the desired setup for most installations, and if this is how you will be con-  
necting your Epic System, you do not need to change any of the line connection  
settings in the telephones. You need only connect the phones to the telephone  
lines, and then follow the instructions on page 9 to be sure that you have con-  
nected the telephone numbers in the same order to each station.  
Installations with Private Lines, Auxiliary Lines, and Unconnected Lines:  
You may wish to connect private lines to Lines 2, 3 or 4 at some or all of your tele-  
phones. A private line is a telephone number that is connected to only one of the  
Epic telephones, and is not shared with any other station. You may also wish to  
connect auxiliary lines to Lines 2, 3 or 4 at some of your telephones. An auxiliary  
line is a telephone number that is shared by two or more stations, but which is a  
different telephone number than the corresponding line at the other stations.  
These sort of installation requirements are common in Centrex environments, or  
in companies where clusters of telephones share common lines. In addition you  
may wish to leave some lines unconnected at some stations.  
If your installation has any of these requirements, carefully fill out the worksheet  
on the following page and use it as a guide as you connect the telephone lines  
to your Epic telephones, then follow the instructions on page 19 to properly set  
each line at each station.  
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Mark each line at each station as either Shared, Private, Aux, or  
Unconnected. Refer to page 19 if you are not sure of the meaning of  
these terms. Note that Line 1 must be “Shared” at all the stations,  
meaning that Line 1 must be connected to the same telephone num-  
ber at all the stations.  
IMPORTANT: If you have circled anything other than “Shared” on this  
worksheet, then after installing your phones according to this work-  
sheet you must follow the instructions on page 19 to set each phone  
as you have marked on this worksheet.  
Installation  
Worksheet  
User’s Name  
or Telephone  
Location  
Line 4  
Line 2  
Line 3  
Line 1  
Station  
Number  
Tel #___________  
Tel #___________  
Tel #___________  
Tel #____  
Shared Private  
L2Aux1  
Unconnected  
Shared Private  
L3Aux1  
Unconnected  
Shared Private  
L4Aux1 L4Aux2  
Unconnected  
Shared  
Stn. 11  
Stn. 12  
Stn. 13  
Stn. 14  
Stn. 15  
Stn. 16  
Stn. 17  
Stn. 18  
Stn. 19  
Stn. 20  
Stn. 21  
Stn. 22  
Stn. 23  
Stn. 24  
Stn. 25  
Stn. 26  
Shared Private  
L2Aux1  
Unconnected  
Shared Private  
L3Aux1  
Unconnected  
Shared Private  
L4Aux1 L4Aux2  
Unconnected  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared Private  
L2Aux1  
Unconnected  
Shared Private  
L3Aux1  
Unconnected  
Shared Private  
L4Aux1 L4Aux2  
Unconnected  
Shared Private  
L2Aux1  
Unconnected  
Shared Private  
L3Aux1  
Unconnected  
Shared Private  
L4Aux1 L4Aux2  
Unconnected  
Shared Private  
L2Aux1  
Unconnected  
Shared Private  
L3Aux1  
Unconnected  
Shared Private  
L4Aux1 L4Aux2  
Unconnected  
Shared Private  
L2Aux1  
Unconnected  
Shared Private  
L3Aux1  
Unconnected  
Shared Private  
L4Aux1 L4Aux2  
Unconnected  
Shared Private  
L2Aux1  
Unconnected  
Shared Private  
L3Aux1  
Unconnected  
Shared Private  
L4Aux1 L4Aux2  
Unconnected  
Shared Private  
L2Aux1  
Unconnected  
Shared Private  
L3Aux1  
Unconnected  
Shared Private  
L4Aux1 L4Aux2  
Unconnected  
Shared Private  
L2Aux1  
Unconnected  
Shared Private  
L3Aux1  
Unconnected  
Shared Private  
L4Aux1 L4Aux2  
Unconnected  
Shared Private  
L2Aux1  
Unconnected  
Shared Private  
L3Aux1  
Unconnected  
Shared Private  
L4Aux1 L4Aux2  
Unconnected  
Shared Private  
L2Aux1  
Unconnected  
Shared Private  
L3Aux1  
Unconnected  
Shared Private  
L4Aux1 L4Aux2  
Unconnected  
Shared Private  
L2Aux1  
Unconnected  
Shared Private  
L3Aux1  
Unconnected  
Shared Private  
L4Aux1 L4Aux2  
Unconnected  
Shared Private  
L2Aux1  
Unconnected  
Shared Private  
L3Aux1  
Unconnected  
Shared Private  
L4Aux1 L4Aux2  
Unconnected  
Shared Private  
L2Aux1  
Unconnected  
Shared Private  
L3Aux1  
Unconnected  
Shared Private  
L4Aux1 L4Aux2  
Unconnected  
Shared Private  
L2Aux1  
Unconnected  
Shared Private  
L3Aux1  
Unconnected  
Shared Private  
L4Aux1 L4Aux2  
Unconnected  
Shared Private  
L2Aux1  
Unconnected  
Shared Private  
L3Aux1  
Unconnected  
Shared Private  
L4Aux1 L4Aux2  
Unconnected  
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Installing Your System  
Step 3: Install Desk/Table Top Phones  
Lines  
1&2  
L1/L2  
1 Connect First Line Cord  
Connect one end of a long telephone line cord  
to the jack on the bottom of the telephone  
labeled L1/L2. Connect the other end to the  
jack(s) labeled Lines 1 & 2 either:  
directly to the wall jack if it is a two-line RJ14  
jack  
OR  
to a two-line coupler (not provided) if you have  
two single-line RJ11 jacks for lines 1 and 2.  
Then connect the two cords of the coupler to  
the corresponding wall jacks. Two-line cou-  
plers are available many places, for example  
Radio Shack (part #279-401).  
L1/L2  
Line 1  
Line 2  
2 Connect Second Line Cord  
Connect one end of a long telephone line cord  
to the jack on the back of the telephone labeled  
L3/L4. Connect the other end to the wall  
jack(s) labeled Lines 3 & 4 in the same manner  
as described in the previous step.  
L3/L4  
Note: If you are installing a 3-line EPIC tele-  
phone, or are connecting a 4-line telephone to  
only 3 lines, connect the other end of the line  
cord directly to the wall jack labeled Line 3.  
4
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Installing Your System  
Step 3: Install Desk/Table Top Phones (Continued)  
3 Connect Handset  
Plug either end of the coiled handset cord into  
the handset and the other end into the jack on  
the side of the telephone. Place the handset in  
the cradle.  
4 Connect Power Cord  
Plug the AC power cord into the adapter jack  
on the bottom of the telephone. Thread the  
power cord into the recessed groove. Plug the  
AC adapter into an electrical outlet not con-  
trolled by a wall switch.  
5 Assign a Station Number  
Refer to page 8 for detailed instructions on  
assigning a station number.  
6 Install Batteries (Optional)  
It is not necessary for you to install batteries in  
your Epic telephone for it to function normally.  
In fact, batteries are not even needed to pre-  
serve your memory dial numbers in the event  
of a power failure. This is because all memory  
dial numbers are stored in a static memory  
which retains its contents even with no electri-  
cal power. The only purpose of having batter-  
ies installed is so that the telephone itself can  
function for up to two hours in the event of a  
power failure. You may wish to install batteries  
in at least one Epic phone for emergency oper-  
ation, or have another standard phone avail-  
able. If you wish to install batteries, refer to  
page 68 for detailed instructions.  
7 Verify Proper Installation  
IMPORTANT: Please remember to perform the  
procedure on page 9, after you assign each  
station number, to verify that each telephone is  
properly installed.  
5
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Installing Your System  
Step 4: Install Wall Mounted Phones  
1 Connect Cords to Telephone  
If the wall jack is labeled Lines 1 & 2, connect  
the short telephone line cord to the jack on the  
telephone labeled L1/L2. If the wall jack is  
labeled Lines 3 & 4, connect the short cord to  
the jack on the telephone labeled L3/L4.  
L1/L2  
L3/L4  
AC power cord  
Connect the long telephone line cord to the  
other line jack on the telephone and thread it  
through its long groove on the bottom of the  
phone, then plug the AC power cord into the  
adapter jack on the bottom of the telephone,  
threading the power cord through its long  
groove on the bottom of the phone.  
Thread the short telephone cord through the  
square hole in the center of the wall mount  
bracket, and then attach the wall mount brack-  
et to the base of the telephone.  
2 Connect Cords to Wall  
Connect the long telephone line cord to the  
jack by the baseboard, and plug the AC  
adapter into the nearest electrical outlet not  
controlled by a wall switch.  
3 Reverse Handset Hook  
Slide the telephone hook out of the cradle,  
rotate it 180 degrees so that its tab faces  
upward, and then slide it back into the cradle.  
4 Connect Handset  
Plug either end of the coiled handset cord into  
the handset and the other end into the jack on  
the side of the telephone. Place the handset in  
the cradle.  
6
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Installing Your System  
Step 4: Install Wall Mounted Phones (Continued)  
5 Assign a Station Number  
Refer to page 8 for detailed instructions on  
assigning a station number.  
6 Install Batteries (Optional)  
It is not necessary for you to install batteries in  
your Epic telephone for it to function normally.  
In fact, batteries are not even needed to pre-  
serve your memory dial numbers in the event  
of a power failure. This is because all memory  
dial numbers are stored in a static memory  
which retains its contents even with no electri-  
cal power. The only purpose of having batter-  
ies installed is so that the telephone itself can  
function for up to two hours in the event of a  
power failure. You may wish to install batteries  
in at least one Epic phone for emergency oper-  
ation, or have another standard phone avail-  
able. If you wish to install batteries, refer to  
page 68 for detailed instructions.  
7 Attach Telephone to Wall  
Hold the telephone close to the wall and con-  
nect the short telephone line cord to the jack.  
Then mount the telephone to the wall plate,  
sliding it down firmly so that it locks securely in  
place.  
8 Verify Proper Installation  
IMPORTANT: Please remember to perform the  
procedure on page 9, after you assign each  
station number, to verify that each telephone is  
properly installed.  
7
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Installing Your System  
Assigning Station Numbers  
Each station must be assigned a different station number.  
To assign a station a number:  
1 Press PROGRAM.  
- The display will read “Program...”  
2 Press the soft key under NEXT.  
- The display will show the currently  
assigned station number.  
3 Press the soft key under CHANGE  
repeatedly, until the desired station  
number is displayed.  
Until a telephone is assigned a station number,  
the telephone will not operate, and the display  
will read “Station #??”. To assign this telephone  
a station number, simply press the soft key under  
CHANGE repeatedly until the desired station  
number is displayed.  
The choices are Station #11 through  
Station #26.  
4 Press PROGRAM to exit.  
It is important to connect the telephone to the  
telephone lines before pressing CHANGE, so  
that the phone can check other existing sta-  
tions in the system, and avoid offering you a  
duplicate station assignment.  
You may follow the above steps at any  
time if you wish to change a telephone’s  
station number.  
Note: If you are connecting your tele-  
phone for the first time, the telephone  
automatically starts at the station  
assignment screen, so you begin with  
step #3.  
Note: One phone in the system must be set as  
Station #11 in order for all the system features,  
such as shared directory dial, to function.  
Using Station Names  
If you wish, you may also assign your station a  
name (See page 57). Then, people will see your  
station’s name when you call them on the inter-  
com.  
8
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Installing Your System  
Verifying Proper Installation  
The following procedure should be used at each telephone to verify proper instal-  
lation. Also use this procedure any time you are experiencing difficulty, to test  
system configuration and identify possible system connection errors. The phone  
must be connected to the AC power supply, line 1 must be connected to the line  
1 jack, and the phone must have been assigned an intercom station number.  
IMPORTANT: If you ever have a problem with the installation or use of your EPIC  
System, please check the following procedure before calling our toll-free cus-  
tomer support number for assistance - 1-800-TMC-1638.  
First, verify that line 1 is connected to the same telephone number at all the tele-  
phones. Do do this, press the line 1 button at one of the telephones. The line 1  
LED should be green, the speakerphone LED should be red, and dial tone should  
be heard from the speaker. Now go to each of the other stations and make sure  
that each line 1 LED is red.  
Next, make sure that lines 2, 3 and 4 are connected the same at all the phones  
by following the following steps at each telephone:  
1. Press the line 1 button. The line 1 LED should be green, the speakerphone  
LED should be red, and dial tone should be heard from the speaker.  
2. Dial the telephone number for line 2. The line 2 LED should flash slowly. If  
the line 2 LED does not flash, then line 2 is improperly connected to this tele-  
phone.  
3. If this telephone utilizes line 3 and/or line 4, repeat steps 1 and 2, substituting  
the respective phone number(s) in step 2.  
9
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Setting Up Your System  
Setting Up Your System At A Glance  
The following must be done at each station:  
Program  
Factory Setting  
Page  
Station Number  
Assignment  
Not assigned  
8
Automatic Line Selection  
Set Distinctive Ringing  
Toll Restriction  
Line 1  
None Set  
12  
13  
No Restrictions  
None Set  
14-17  
19  
Set up and Private,  
Auxiliary, and  
Unconnected Lines  
Set Ringers  
On/Delayed/Off  
All Ringers On  
Handsfree  
22  
54  
Select Intercom Ring,  
Voice or Handsfree  
Note: You must program a feature only if you wish to change its setting from the  
Factory Setting.  
10  
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Setting Up Your System  
Setting Up Your System At A Glance (Continued)  
The following must be done at Station #11:  
Program  
Factory Setting  
Page  
Set Toll Restriction  
Access Code  
“1234”  
14  
Set System Call Privacy  
On/Off  
On  
18  
Tone or Pulse Dialing  
Tone  
24  
47  
Store Shared Directory  
Dial Numbers  
None Stored  
Name Stations  
None Named  
57  
Note: You must program a feature only if you wish to change its setting from the  
Factory Setting.  
11  
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Setting Up Your System  
Setting Automatic Line Selection  
To choose which line will be  
automatically selected:  
You may choose  
any of the outside  
lines or the Intercom  
line to be selected  
automatically when  
you lift the handset  
or press the SPEAK-  
ER button  
1 Press PROGRAM.  
- The display will read “Program...”  
2 Press the soft key under NEXT  
repeatedly, until ”Auto Seize”  
appears in the display.  
The display will show the current  
auto seize setting.  
3 Press the soft key under CHANGE  
repeatedly, until the desired auto  
seize setting is displayed.  
This feature allows you to choose which line will  
be selected automatically when you lift the hand-  
set or press the SPEAKER button.  
The choices are:  
Auto Seize:L1 (factory setting)  
Auto Seize:L2  
Auto Seize:L3  
Auto Seize:L4  
You may choose any of the outside lines or the  
Intercom line. If your chosen line is in-use, the  
telephone will automatically select the next avail-  
able line.  
Auto Seize:INTCM  
Note: An incoming call that is ringing at your  
telephone will be selected automatically when  
you lift the handset or press the SPEAKER or  
HEADSET button, regardless of the choices you  
have made for automatic line selection.  
4 Press PROGRAM to exit.  
If you wish to select a different line while your  
phone is ringing, you must press the desired  
LINE button before lifting the handset.  
12  
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Setting Up Your System  
Setting Distinctive Ringing  
To assign distinctive rings to  
one or more lines:  
All lines are initially set to ring with Ring Sound  
#1. If you prefer, you may assign each outside  
line one of seven other distinctive ringer tones.  
1 Press PROGRAM.  
- The display will read “Program...”  
This feature is usually used in one of four ways:  
1 You may want to assign one of your lines its  
own ring tone and leave the other lines set at the  
default ring. For example, if line 3 were a private  
line at your telephone, you may assign it a dis-  
tinctive ring so you could easily recognize calls  
ringing on your private line.  
2 Press the soft key under NEXT  
repeatedly, until ”Distinctive Ring”  
appears in the display, and then  
press ENTER  
The display will show the distinctive  
ring setting for Line 1.  
2 Or, you may want to assign a particular line  
the same distinctive ring at all of the stations.  
For example, if line 3 were the customer service  
line, you may assign line 3 the same distinctive  
tone at all the telephones so everybody could  
easily tell when this line was ringing.  
3 Press the soft key under CHANGE  
repeatedly, until the desired distinc-  
tive ring setting for Line 1is dis-  
played.  
The choices are:  
L1:RING SOUND #1 (factory set-  
ting) through RING SOUND #8  
3 Another use of this feature would be to give all  
of the lines at your telephone the same distinc-  
tive ring so that you could easily tell when your  
particular phone was ringing and differentiate it  
from the ringing of other nearby telephones.  
4 Press the soft key under NEXT to  
see the current setting for Line 2,  
and repeat steps 3 and 4 to change  
the settings for Lines 2-4.  
4 Or, you might give all of your lines the same  
distinctive ring simply because you prefer that  
particular ringing tone.  
5 Press PROGRAM to exit.  
Note: At any time when you have a  
particular distinctive ring setting dis-  
played, you may press the soft key  
under HEAR to hear an example of  
that distinctive ring.  
13  
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Setting Up Your System  
Setting Up Toll Restriction  
To set the system’s toll restric-  
tion access code:  
The Toll Restriction feature enables you to con-  
trol outgoing calls and helps you prevent unau-  
thorized long distance calls.  
At Station #11:  
The toll restriction access code is set at station  
#11. This code is needed when you wish to  
change any toll restriction settings or when you  
wish to turn toll restriction on or off at a particu-  
lar phone. (See page 40).  
1 Press PROGRAM.  
- The display will read “Program...”  
2 Press the soft key under NEXT  
repeatedly, until “Toll Restriction”  
appears in the display, and then  
press ENTER.  
If you ever forget the access code, simply set a  
new code at Station #11. Until you set the  
access code, the code will be the one set at the  
factory, which is “1234”.  
- The display will read “Access  
Code:  
.”  
****  
3 Press the soft key under CHANGE if  
you wish to store a new access  
code.  
Setting the restricted numbers and  
the allowed exceptions at a particu-  
lar telephone:  
Follow the instructions on the following three  
pages for setting toll restrictions at particular  
phones. After you set a phone’s toll restrictions,  
the settings will not be erased, even in the event  
of a power failure. So you do not need to worry  
about ever having to re-enter the toll restriction  
settings at any of the stations. If you ever do  
wish to erase all the toll restriction settings  
stored at a particular phone, follow the instruc-  
tions on page 49.  
4 Enter a 4 digit number.  
5 Press PROGRAM to exit.  
Turning toll restriction on/off at a  
particular telephone:  
Follow the instructions on page 40 for turning  
toll restriction on and off at a particular phone.  
Note: After setting a station’s restrictions, its toll  
restriction is automatically ON. In the future, you  
may temporarily override its toll restriction or turn  
its toll restriction off for a longer period without  
affecting the settings stored in the telephone.  
14  
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Setting Up Your System  
Setting Up Toll Restriction (Continued)  
To set the restricted numbers  
at a particular telephone:  
Toll restriction numbers are set individually at  
each station, so the restrictions can vary from  
phone to phone.  
1 Press PROGRAM.  
- The display will read “Program...”  
Some examples of popular restrictions:  
“1” ... to restrict all numbers starting with “1”.  
“01” ... to restrict all international calls.  
“0” ... to restrict all operator-assisted calls.  
“#976” ... to restrict all “0976” and “1976” calls.  
(When you enter restricted numbers, “#” is a  
wildcard that stands for the number “0” or “1”.)  
Note: Restrictions are usually just a few digits,  
since they prevent the dialing of all numbers  
starting with those digits.  
2 Press the soft key under NEXT  
repeatedly, until “Toll Restriction”  
appears in the display, and then  
press ENTER.  
- The display will read “Enter Code:”  
3 Enter the 4 digit toll restriction  
access code which was set at  
Station #11 (See preceding page).  
- You will hear a confirmation beep  
and the display will read “Set  
Restricted #”  
Use the Worksheet below to plan your choice of  
restricted numbers. If you plan to set any sta-  
tions with a different set of restrictions, then use  
additional copies of this worksheet.  
4 Press ENTER  
Worksheet  
- The display will show the currently  
stored Restriction #1, or indicate  
“1:„„„„„„” if there is no  
Restriction #1 yet stored.  
You can set as  
many as five  
restricted numbers out. Each restriction can be up  
at each telephone. to 6 digits long.  
Enter the restricted numbers  
exactly as you would dial them  
5 Press the soft key under CHANGE if  
you wish to store a new Restriction  
#1, then dial desired restricted num-  
ber, up to 6 digits.  
1st Restriction  
2nd Restriction  
3rd Restriction  
4th Restriction  
5th Restriction  
6 Press the soft key under SAVE.  
7 Press the soft key under NEXT and  
repeat steps 5-6 if you wish to store  
any additional restrictions at this  
phone.  
15  
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Setting Up Your System  
Setting Up Toll Restriction (Continued)  
To completely restrict specific  
lines at a telephone:  
In addition to setting specific restrictions at a par-  
ticular phone (See preceding page), you may  
completely restrict any or all of the lines at a par-  
ticular station.  
1 Press PROGRAM.  
- The display will read “Program...”  
People will not be able to make any outgoing  
calls on any lines that are completely restricted  
at a station, with the exception of the allowed  
numbers at that station and calls to “911”.  
However, they will still be able to receive incom-  
ing calls on these lines, take calls off hold, and  
have full use of the intercom.  
2 Press the soft key under NEXT  
repeatedly, until “Toll Restriction”  
appears in the display, and then  
press ENTER.  
- The display will read “Enter Code:”  
3 Enter the 4 digit toll restriction access  
code which was set at Station #11  
(See page 14).  
The ability to completely restrict lines is useful in  
an office where you only want people to make  
calls on certain lines at particular stations. You  
may also wish to put one station in a public area,  
such as a lobby, and completely restrict all or  
most of its lines.  
- You will hear a confirmation beep  
and the display will read “Set  
Restricted #”  
4 Press the soft key under NEXT  
repeatedly, until “Line Restriction”  
appears in the display, and then  
press ENTER.  
5 Press the soft key under CHANGE  
repeatedly, until the desired Line 1  
Restriction setting is displayed.  
The choices are:  
L1: NORMAL (factory setting)  
L1: RESTRICTED  
6 Press the soft key under NEXT to  
see the current setting for Line 2,  
and repeat steps 5 and 6 to change  
the settings for Lines 2-4.  
7 Press PROGRAM to exit.  
16  
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Setting Up Your System  
Setting Up Toll Restriction (Continued)  
If you set restrictions at a particular phone, you  
will most likely also want to store some allowed  
exceptions at that telephone.  
To set the allowed numbers  
at a particular telephone:  
1 Press PROGRAM.  
For example, if you restrict long-distance calls,  
you will probably want to store some allowed  
area codes, such as “1301”. Or, for example,  
you may wish to store “1800”, to allow all “1800”  
- The display will read “Program...”  
2 Press the soft key under NEXT  
repeatedly, until “Toll Restriction”  
appears in the display, and then press  
ENTER.  
calls. Or “1  
calls.  
” to allow all “1+7 digit”  
*******  
(When you enter allowed numbers, “ ” is a  
wildcard that stands for any number from 0-9.)  
You may also want to store some specific  
allowed numbers, for example other company  
offices.  
*
- The display will read “Enter Code:”  
3 Enter the 4 digit toll restriction access  
code which was set at Station #11  
(See page 14).  
Use the Worksheet below to plan your choice of  
allowed numbers. If you plan to set any stations  
with a different set of allowed numbers, then use  
additional copies of this worksheet.  
- You will hear a confirmation beep  
and the display will read “Set  
Restricted #”  
Worksheet  
4 Press the soft key under NEXT.  
- The display will read “Set Allowed #”  
You can set as  
many as five  
allowed numbers  
Enter the allowed numbers  
exactly as you would dial them  
out. Each allowed number can  
5 Press ENTER  
- The display will show the currently  
stored Allowed #1, or indicate  
“1:„„„„„„„„„„” if there is no  
Allowed #1 yet stored.  
at each telephone. be up to 10 digits long.  
1st Allowed  
2nd Allowed  
3rd Allowed  
4th Allowed  
5th Allowed  
6 Press the soft key under CHANGE if  
you wish to store a new Allowed #1,  
then dial desired allowed number, up  
to 10 digits.  
7 Press the soft key under SAVE.  
8 Press the soft key under NEXT and  
repeat steps 6-7 if you wish to store  
any additional allowed numbers at this  
phone.  
17  
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Setting Up Your System  
Setting System Call Privacy On/Off  
To set system call privacy  
on/off:  
If you set your system call privacy ON,  
you may still press the CONFERENCE  
button at any time during a call to  
release Call Privacy  
At Station #11:  
1 Press PROGRAM.  
- The display will read “Program...”  
2 Press the soft key under NEXT  
repeatedly, until “Advanced Setting”  
appears in the display, and then  
press ENTER.  
3 Press the soft key under NEXT until  
“Call Privacy” appears in the display,  
and then press ENTER.  
The Call Privacy feature is set at Station #11,  
and this setting governs the entire system.  
There are two possible settings:  
The display will show the current  
Call Privacy setting  
CALL PRIVACY ON: This is the initial factory  
setting and when this is set nobody can pick up  
their station and join or listen to your conversa-  
tion unless you first release the call privacy by  
pressing the CONFERENCE button. This fea-  
ture helps prevent eavesdropping and the distur-  
bance of people accidentally interrupting your  
telephone conversations.  
4 Press the soft key under CHANGE  
repeatedly, until the desired call pri-  
vacy setting is displayed.  
The choices are:  
Call Privacy:ON (factory setting)  
Call Privacy:OFF  
CALL PRIVACY OFF: This setting is useful for  
people who find the call privacy feature unnec-  
essary or inconvenient. In some businesses,  
people prefer to be able to pick up other stations  
without the privacy having to be released first or  
having to be conferenced to the line.  
5 Press PROGRAM to exit.  
Note: Even if you set Call Privacy on,  
people will still be able to turn Call  
Privacy off during a call if they wish by  
pressing the CONFERENCE button.  
(See page 39)  
Note: There is always call privacy on intercom  
calls regardless of your system call privacy  
selection. People at other stations cannot listen  
in to your intercom conversations.  
18  
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Setting Up Your System  
Setting Up Private, Auxiliary and Unconnected Lines  
While you must share the same Line 1 telephone  
To program:  
number at all the stations, you may choose to  
leave some lines unconnected at particular sta-  
tions or to connect private or auxiliary lines to  
Lines 2, 3 or 4 at particular stations.  
1 Press PROGRAM.  
- The display will read “Program...”  
2 Press the soft key under NEXT  
repeatedly, until ”Line Connections”  
appears in the display, and then  
press ENTER.  
SHARED: This is the factory setting for all lines,  
and is the setting you use if the particular line is  
connected at this station to the same telephone  
number as the corresponding line at the other  
stations.  
The display will show the current  
line connection setting for Line 2.  
PRIVATE: Use this setting at any telephone that  
is connected to a different telephone number  
than the corresponding line at the other stations.  
For example, you may connect your private tele-  
phone number to Line 3 at your station instead of  
connecting your station to the shared Line 3. In  
this example, you would set Line 3 at your sta-  
tion as PRIVATE.  
3 Press the soft key under CHANGE  
repeatedly, until the desired line  
connection setting for Line 2 is dis-  
played.  
The choices are:  
L2: SHARED (factory setting)  
L2: PRIVATE  
L2: L2 AUX1  
AUX: Use this setting if two or more stations are  
connected to a different telephone number than  
the corresponding line at the other stations, but  
they share the same number among them-  
selves. For example, you may connect a group  
of stations to a separate Line 3 telephone num-  
ber than the rest of the system, yet they share  
that same Line 3 telephone number among  
themselves. In this example, you would set Line  
3 at these stations to “L3 AUX1.”  
L2: UNCONNECTED  
4 Press the soft key under NEXT to  
see the current setting for Line 3,  
and repeat steps 3 and 4 to change  
the settings for Lines 3-4.  
5 Press PROGRAM to exit.  
Note that you can have up to one auxiliary Line  
2, one auxiliary Line 3, and up to two auxiliary  
Line 4’s.  
UNCONNECTED: Use this feature at any tele-  
phone that is not physically connected to all of its  
lines. For example, you may install an EPIC 4-  
line telephone in a room that is currently wired  
for only lines 1, 2 and 3. In this example, you  
would set Line 4 at this station as UNCON-  
NECTED.  
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Operating Your System  
Using the Desk Pedestal/Wall Mount Bracket  
Your EPIC telephone can be  
placed on a desk or mounted  
on a wall.  
If you would like to wall mount your tele-  
phone, please refer to the instructions  
on page 6.  
The wall mount bracket can also be  
used as a desk pedestal. Simply attach  
the bracket in the opposite direction that  
you would for wall mounting, pressing  
firmly upward to snap it in place, and  
clip in the two supplied desk pedestal  
feet.  
Many people prefer the extra tilt provid-  
ed by the pedestal, especially when the  
phone is placed on a large desk.  
You may choose to place your EPIC  
telephone on a desk without the desk  
pedestal. If you do so, set the desk  
pedestal/wall mount bracket aside in  
case you want to use it in the future.  
20  
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Operating Your System  
Indicator Light Description  
Line indicators  
Off  
Line is free  
On steady (red)  
On steady (green)  
On steady (orange)  
Line is in use at another station  
Line is in use at your station  
Line is reserved at your station  
Flashing slowly (orange)  
Flashing slowly (red)  
An outside call is ringing at your telephone  
An outside call is ringing, but your ringer is Off,  
Delayed, DND, or another call is already ringing  
On (red) plus wink  
On (green) plus wink  
Call is on hold at another station  
Call is on hold at your station  
On (red) plus orange wink  
On (green) plus orange wink  
Call is on hold past reminder time at another ext.  
Call is on hold past reminder time at your station  
Note that the orange wink alerts everybody to a call that is still on hold past the reminder time.  
Flashing quickly (red)  
Flashing quickly (green)  
Call is being transferred to all stations  
Call is being transferred to your station  
Intercom Indicator  
Off  
Intercom is free  
On steady (red)  
On steady (green)  
Intercom is in use at another station  
Intercom is in use at your station  
Flashing quickly (red)  
Someone is paging all stations  
Flashing quickly (green)  
Someone is intercoming or paging your station  
LCD Station In-Use Indicators  
Off  
That station is free  
On  
That station is in-use  
21  
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Operating Your System  
Setting Ringers On/Delayed/Off  
To choose how each line will ring:  
Each line ringer can be set individually.  
1 Press PROGRAM.  
- The display will read “Program...”  
An incoming call will flash  
ORANGE at your tele-  
phone...  
2 Press the soft key under NEXT repeat-  
edly, until “Ringer Settings” appears in  
the display, and then press ENTER.  
...or RED if that line ringer  
is off, delayed, your Do  
Not Disturb is activated, or  
another call has already  
started ringing  
3 The display will show the current ringer  
setting for Line 1.  
4 Press the soft key under CHANGE  
repeatedly, until the desired ringer set-  
ting for Line 1 is displayed.  
The ringers for each outside line are controlled  
individually at each telephone. There are three  
possible settings for each line ringer:  
The choices are:  
L1 Ringer: ON (factory setting)  
L1 Ringer: DELAY  
RINGER ON: The line will ring normally.  
L1 Ringer: OFF  
DELAYED RING: The line will start ringing after  
the first 20 seconds. This is useful for an office  
where a secretary usually answers the phone.  
5 Press the soft key under NEXT to see  
the current ringer setting for Line 2, and  
repeat steps 4 and 5 to change the  
ringer settings for Lines 2-4.  
RINGER OFF: The line will not ring.  
6 Press PROGRAM to exit.  
In all these cases, the line indicators will flash  
normally to signal an incoming call, and you can  
always answer that line, whether or not it is ring-  
ing at your telephone, by pressing the corre-  
sponding flashing line button.  
Note: If you set a ringer ON or DELAYED, and a call comes in on that line while you are having  
a conversation on another outside line, a double ring will sound every 15 seconds to alert you of  
the incoming call. This feature, called “off-hook ringing”, can be turned off if you prefer. To do this,  
press PROGRAM, then press the soft key under NEXT repeatedly until “Off Hook Ring” appears  
in the display, along with the current setting. Press the soft key under CHANGE if you wish to  
change the setting, and press PROGRAM to exit. Note that if a call comes in on one of the out-  
side lines while you are engaged in an intercom call, there will never be any off hook ringing.  
However the line lamps will flash normally to indicate an incoming call.  
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Operating Your System  
Adjusting Volume Levels  
To adjust the ringer volume:  
While the phone is on-hook and idle:  
1 Press the up and down VOLUME  
buttons to set desired ringer volume.  
With each press, the phone will ring  
once at the new volume.  
Press to raise volume  
Press to lower volume  
To adjust the handset volume:  
The Ringer, Handset, Speakerphone, Intercom  
Speaker and Discrete Alert Volumes can all be  
set independently by using the VOLUME but-  
tons. To increase the volume, press the UP but-  
ton. To decrease the volume, press the DOWN  
button. Eight ringer, four handset, eight speak-  
erphone, eight intercom speaker, and eight dis-  
crete alert volumes are available.  
While using the handset:  
1 Listen to dial tone or voice.  
2 Press the up and down VOLUME  
buttons to set desired handset  
volume.  
To adjust the speakerphone  
volume:  
The speaker volume levels for the intercom and  
for outside calls are separate and independent of  
one another. You may, for example, set your  
speakerphone so that a caller’s voice will be at a  
normal level, yet intercom pages will come  
through at a louder volume.  
While the speakerphone is activated:  
1 Listen to dial tone or voice.  
2 Press the up and down VOLUME  
buttons to set desired speakerphone  
volume.  
To adjust the discrete alert volume:  
To adjust the intercom speaker  
volume:  
While the phone is on-hook and idle:  
1 Press HOLD.  
While using the intercom or receiving a  
page:  
1 Listen to the voice coming through  
your speaker.  
2 Press the up and down arrows of the VOL-  
UME button to set desired discrete alert vol-  
ume. With each press, the phone will ring  
once at the new discrete alert volume.  
2 Press the up and down VOLUME  
buttons to set desired intercom  
speaker volume.  
The discrete alert volume setting governs the  
volume of off-hook ringing, off-hook intercom  
ringing, the held call reminder, and the line  
reserve alert.  
23  
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Operating Your System  
Making a Tone/Pulse Selection  
To set your system to Tone  
or Pulse Dialing:  
Press the  
tone signals if your system is  
set to Pulse Dialing  
button to send  
*
At Station #11:  
1 Press PROGRAM.  
- The display will read “Program...”  
2 Press the soft key under NEXT  
repeatedly, until “Advanced Setting”  
appears in the display, and then  
press ENTER.  
The Tone or Pulse dialing selection is made at  
Station #11, and this setting governs the entire  
system.  
3 Press the soft key under NEXT until  
Tone/Pulse” appears in the display,  
and then press ENTER.  
If any of your telephone lines have Pulse serv-  
ice, you must select Pulse Dialing.  
The display will show the current  
tone/pulse setting  
If all your lines have Tone Service, leave the set-  
ting at Tone Dialing.  
4 Press the soft key under CHANGE  
repeatedly, until the desired  
If your system is set to Pulse Dialing, you may  
tone/pulse setting is displayed.  
press the  
temporarily to tone during a call.  
button to change the dialing mode  
*
The choices are:  
Dial: TONE (factory setting)  
Dial: PULSE  
This feature is useful if you have to send tone  
signals for access to telephone banking, long  
distance or other special services. Dialing mode  
will revert to pulse when you hang up.  
5 Press PROGRAM to exit.  
24  
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Operating Your System  
Making and Answering a Call  
To make and answer calls  
using the handset:  
When you lift the handset to make a call, the  
phone selects a line according to its automatic  
line selection setting. (See page 12.) If you lift  
the handset while your phone is ringing, your  
phone will automatically select the ringing line. If  
you wish to override automatic line selection,  
press the desired LINE button before lifting the  
handset.  
1 Lift the handset.  
If you wish to override automatic line  
selection, press desired LINE button  
before lifting the handset.  
2 Replace the handset in the cradle to  
hang up.  
You can use the speakerphone to make or  
answer an outside call, an intercom call or a  
page. Simply press the SPEAKER button  
instead of lifting the handset.  
To make and answer calls  
using the speakerphone:  
1 Press the SPEAKER button to acti-  
When you press the SPEAKER button to make a  
call, the phone selects a line according to its  
automatic line selection setting. (See page 12.)  
If you press the SPEAKER button while your  
phone is ringing, you will automatically answer  
the ringing line. If you wish to override automat-  
ic line selection, press the desired LINE button  
instead of pressing the SPEAKER button, and  
you will be connected to that line on the speak-  
erphone.  
vate the speakerphone.  
If you wish to override automatic line  
selection, press the desired LINE  
button instead of pressing the  
SPEAKER button, and you will be  
connected to that line on speaker-  
phone.  
2 Press SPEAKER again to hang up.  
During a call, you may switch back and forth  
between handset and speakerphone as much as  
you like. Simply press the SPEAKER button  
while using the handset to activate the speaker-  
phone and then hang up your handset. To  
switch back to a handset call, lift the handset.  
Note: You may make calls on either  
handset or speakerphone using the  
“predialing” feature. Many people find  
this a convenient and relaxing method  
of placing calls. See page 49 for details  
on using the predialing feature.  
Note that whenever the SPEAKER indicator is  
on, you may hang up the handset without dis-  
connecting your call.  
25  
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Operating Your System  
Using Redial  
To redial the last phone num-  
ber you dialed:  
Press REDIAL to  
redial the last num-  
ber you called  
1 Go off-hook, either by lifting the  
handset, pressing SPEAKER, press-  
ing HEADSET, or by pressing the  
desired LINE button.  
Press REDIAL and then  
the right arrow button to  
redial any of the last five  
numbers you dialed  
2 Press REDIAL.  
To redial any of the last five  
phone numbers you dialed:  
The Redial feature enables you to redial or sim-  
ply view any of the last five telephone numbers  
you dialed, along with the time, date and dura-  
tion of each call.  
1 While the phone is on-hook and idle,  
press REDIAL.  
- The display will show the last num-  
ber dialed, along with the time and  
date of the call, and its duration.  
Note that the redial feature is useful if you sim-  
ply wish to review your recent calls, or if you  
wish to know the duration of a particular call.  
There is no need to actually dial the number.  
2 Press the right arrow button under  
the display to scroll through a list of  
the last five numbers dialed, along  
with the date, time and duration of  
each call.  
3 Go off-hook at any time to dial the  
displayed number.  
26  
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Operating Your System  
Using Hold  
To put an outside call on hold:  
1 Press HOLD.  
Press HOLD to place an outside  
call on hold  
2 To take the call off hold, press the  
line button of the line on hold.  
Note: Once a call is on hold,  
it can be taken off hold by  
any EPIC telephone.  
While a caller is on hold, you can replace the  
handset without disconnecting the call. Press  
the LINE button at any time to return to your call.  
Note: You cannot put an intercom call on hold.  
If the call is still on hold at your telephone after  
one minute, a triple ring will sound, and will  
sound every minute thereafter to alert you that  
the caller is still on hold.  
Note: If you wish, you may change the first held  
call reminder from two minutes to a different  
time. (See Page 69.)  
You can also take a call off from hold at a non-  
EPIC telephone, by simply seizing the line at that  
telephone.  
27  
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Operating Your System  
Using Another Line During a Conversation  
To make a call on another line:  
Remember to put your current call  
on hold before seizing another line  
1 Press HOLD to place the first call on  
hold.  
2 Press another LINE button to make  
a call on that line.  
3 Press the LINE button of the first  
call at any time to return to the first  
call.  
While having a conversation on one line, you  
may make a call on another line. Press HOLD to  
place your first call on hold and then press  
another LINE button to make a second call.  
Press the first LINE button at any time to return  
to your original call and disconnect the second  
call. If you wish to keep the second call, you  
must remember to place it on hold before return-  
ing to the original call.  
To answer a call ringing on  
another line:  
While having a conversation on one line, if a call  
comes in on another line, its line lamp will begin  
flashing and a double ring will sound every 15  
seconds to alert you of that incoming call. If an  
incoming call is ringing on a line that is set to  
“ringer off” at your telephone, the alerting ring will  
not sound.  
1 Press HOLD to place the first call on  
hold.  
2 Press the flashing LINE button to  
answer the incoming call.  
You may answer the call by pressing the flashing  
LINE button. Remember to put the first call on  
hold before answering the incoming call, or the  
first call will be disconnected.  
To switch between lines:  
1 Press HOLD to place your current  
call on hold.  
You can switch between lines as much as you  
want during the course of a call. Always remem-  
ber to place your current call on hold before seiz-  
ing another line, or you will disconnect your cur-  
rent call.  
2 Press another LINE button to make  
or answer another call.  
28  
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Operating Your System  
Conferencing Calls  
To conference two outside  
calls:  
The Conference button  
allows you to join two  
outside calls, or another  
station to an outside call  
1 Make or answer a call.  
2 Press HOLD.  
3 Make or answer a call on another  
line.  
4 When the second call is connected,  
press the CONFERENCE button.  
The lines are immediately confer-  
enced.  
While having a conversation on one line, you  
can make or answer a second call on another  
line, then connect both lines together to create a  
conference call.  
If you wish to talk privately with one party during  
a conference call, press HOLD to place both  
lines on hold, and then press a LINE button to  
talk privately with the person on that line. Press  
CONFERENCE to resume the conference call.  
5 To end a conference call, hang up.  
Both parties will be disconnected.  
OR You may press a LINE button if  
you wish to continue with the call on  
that line. The party on the other line  
will be disconnected.  
You may also use the conference feature to join  
another station to a call on an outside line. The  
person at either EPIC telephone can leave the  
conference call by hanging up, and the remain-  
ing station will stay connected to the outside call.  
To conference another station  
while on an outside call:  
1 Place an intercom call to the desired  
station. The outside call is automati-  
cally placed on hold.  
Another way to conference another station to an  
outside call is to tell the person at the other sta-  
tion to press the appropriate LINE button at their  
telephone. Note that if System Call Privacy is  
ON, you must first turn Call Privacy OFF by  
pressing the CONFERENCE button, or the per-  
son at the other station will not be able join the  
call by pressing their LINE button.  
2 After the person at the other station  
answers, press the CONFERENCE  
button to create a conference call.  
3 To end the conference call, hang up.  
The person at the other station may  
remain connected to the outside  
call.  
29  
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Operating Your System  
Transferring an Outside Call to Another Station  
To transfer a call after first  
announcing it to the other sta-  
tion:  
Press TRANSFER  
to send a call to  
another station  
1 Place an intercom call to the desired  
station. The outside call is automati-  
cally placed on hold.  
2 Wait for an answer. Announce that  
You may transfer a call to another station after  
first placing an intercom call to the desired sta-  
tion to announce the call. If the person at the  
other station wishes to talk to the caller, simply  
press the TRANSFER button and hang up your  
telephone. This feature is especially useful for  
screening calls.  
you are transferring the call.  
3 Press the TRANSFER button.  
Note: If the other EPIC station does not wish to  
be transferred the call, press the LINE button to  
return to the outside call.  
To transfer a call directly,  
without first announcing it to  
the other station:  
You may also transfer a call directly, without  
announcing it to the other station. While the  
desired station is ringing, the call will stay on  
hold at all the other stations, including yours. If  
the person at the desired station does not  
answer, you can re-engage the call by pressing  
the flashing LINE button. Likewise, if you hear  
your telephone ringing the transfer ring and you  
are nearer to another telephone, you can take  
the call at this telephone simply by pressing the  
flashing LINE button.  
1 Press the TRANSFER button.  
2 Dial the desired two-digit station  
number to transfer the call to that  
station.  
Note: If the desired station does not answer, it  
will stop ringing after one minute.  
30  
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Operating Your System  
Transferring an Outside Call to All Stations  
To use the transfer ring:  
Press TRANSFER twice  
to transfer a call to all stations  
1 Press TRANSFER twice.  
Or use the dialpad num-  
bers 31-38 to transfer a  
call to all stations with a  
personal ring  
All the other phones will now ring  
with the transfer ring.  
To use one of eight personal  
rings:  
1 Press TRANSFER and then the  
desired dial pad number buttons  
(from 31-38).  
You may transfer an outside call to all stations by  
using the transfer ring or one of eight personal  
rings. If you answer a call that is not for you, and  
you do not know where to direct it, just press  
TRANSFER twice. All of the other phones will  
ring in the transfer ring and the call will be trans-  
ferred to whoever answers next. The call will  
remain on hold at your station until another sta-  
tion picks up the call.  
All the other phones will now ring  
with the personal ring represented  
by that number.  
Your EPIC telephone also features eight unique  
personal transfer rings which you may use to  
transfer a call to all of the other stations. This  
feature is helpful if you wish to transfer a call to  
a particular person who may not always be by a  
particular phone. Many people find this method  
of transferring a call more professional and  
unobtrusive than the traditional method of using  
voice pages to call people to the phone. You  
may assign each person their own personal ring,  
and each time a call comes in for them, you can  
transfer the call to all stations with their personal  
ring.  
31  
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Operating Your System  
Using Caller ID  
To see the caller ID informa-  
tion of an incoming call:  
Press CALLER ID and the arrow buttons  
to view the caller list  
The caller ID information will be dis-  
played automatically, with no need to  
press the CALLER ID button.  
To use call waiting caller ID:  
When you are on the line and another  
call comes in, the display will automati-  
cally display the caller ID information.  
If you wish to answer that call, use the  
FLASH button to toggle between the  
calls.  
The Caller ID feature works in conjunction with  
Caller ID service, which may be offered by your  
local telephone company, is name and number  
and call waiting caller ID compatible, and can  
store up to 50 of your most recent calls.  
In order for this feature to work, you must sub-  
scribe to the Caller ID service from your local  
telephone company. Name and number caller  
ID and call waiting caller ID may not be available  
in all areas that offer caller ID service, and may  
cost more than basic number caller ID service.  
To use the NEW CALL Lamp:  
When the NEW CALL lamp is lit solid,  
this means that at least one new call  
has been added to the caller list since  
the Caller ID button was last pressed.  
Note that the NEW CALL lamp will  
turn off as soon as you press the  
Caller ID button, regardless of  
whether you view the new calls or  
not. Note also that if you answer a call  
at your phone, it will not light the NEW  
CALL lamp.  
Note that you must order Caller ID service sepa-  
rately for each line on which you want the serv-  
ice.  
If you subscribe to Call Waiting Caller ID com-  
bined service, your telephone will let you see  
who is calling while you are on another call.  
Note that your telephone company must provide  
this service in order for this feature to work.  
To view numbers in the caller  
list:  
When you press the CALLER ID button to view  
the caller list, the display will indicate the number  
of new calls in the caller list, as well as the total  
number of calls in the caller list. A “new” call is  
one that has not yet been viewed. You can then  
use the right arrow button to view the list from  
most recent to oldest, or the left arrow button to  
go from the oldest to the most recent calls.  
1 Press the CALLER ID button.  
2 Use the right and left arrow buttons  
under the display to view the caller  
list.  
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Operating Your System  
Using Caller ID (Continued)  
When you dial a number from the caller list, the  
telephone will dial it as it is shown in the display,  
with a “1” and the area code. If you need to dial  
it in a different way, press the “#” button to scroll  
through different choices for dialing the number  
before going off-hook or pressing DIAL.  
To dial a number in the caller list:  
1 Follow the instructions on the previous  
page for viewing the caller list.  
2 Lift your handset, or press DIAL, or  
SPEAKER, or HEADSET, or a LINE but-  
ton when the desired number is dis-  
played.  
Entering Area Codes into your Epic  
telephone  
You may also enter area codes into your EPIC  
telephone so that telephone numbers are dis-  
played properly, enabling you to dial numbers in  
the caller list without having to press the “#” but-  
ton first.  
Note that before performing step 2, you  
may press the “#” button repeatedly to  
scroll through different choices for dialing  
that number, either with our without the  
area code or a “1” in front.  
You may enter one HOME area code. Use this  
feature if you only need to dial the seven digits of  
the telephone numbers for calls in your own area  
code. After you program your home area code,  
when you receive a call from within this area  
code, the screen will display only the seven dig-  
its, and only those seven digits will be dialed out.  
To delete numbers from the caller  
list:  
1 While viewing the caller list, press the  
DELETE button twice when the desired  
number is displayed,  
You may also enter up to six LOCAL area codes.  
Use this feature if there are certain area codes  
that require you to dial the area code plus the  
seven digits, but without the “1” in front.  
OR  
press the DELETE button and keep it  
depressed for 5 seconds to delete all  
the numbers in the caller list.  
In addition, you may enter up to six “1 PLUS 7”  
area codes. Use this feature if there are certain  
area codes that require you to dial a “1” plus the  
seven digits, but without the area code.  
Note: In addition to being able to delete  
any and all records from your caller list, you  
can decide whether calls are stored in the  
first place. You may choose separately for  
each line at your phone. To do this, press  
PROGRAM, then NEXT until you see  
“Caller ID Store”, then press ENTER. Press  
CHANGE if you wish to change the setting  
for Line 1, and then press NEXT and  
CHANGE to view and change the settings  
for Lines 2-4.  
To enter your HOME, LOCAL, and “1 PLUS 7”  
area codes, press PROGRAM, then press NEXT  
until you see “Area Codes” in the display, then  
press ENTER. You will see the HOME area code  
setting. Press CHANGE if you wish to change  
this setting, or press NEXT to view the LOCAL  
and “1 PLUS 7” area code settings. Press  
CHANGE whenever you wish to enter a new  
code or change a currently stored code.  
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Operating Your System  
Using Telephone Company Voice Mail  
If you subscribe to Telephone Company voice  
mail, the MSG lamp will flash when you have  
unretrieved messages.  
To use your MSG lamp to indi-  
cate voice mail messages:  
1 Subscribe to voice mail service from  
Your telephone comes factory-set to detect mes-  
sages on Line 1. If your voice mail service is on  
one of the other lines, you may change this set-  
ting to the proper line. You may also turn the fea-  
ture off if you prefer.  
your local Telephone Company.  
2 Follow the instructions at right to set  
your voice mail detector to the proper  
line.  
To do this, press PROGRAM, then NEXT repeat-  
edly until you see “Phone Co VMWI” in the dis-  
play, then press ENTER. The display will read  
“VMWI: LINE 1.” Press CHANGE if you wish to  
select LINE 2, LINE 3, LINE 4, or OFF.  
- The MSG lamp will now flash when-  
ever you have new messages.  
To access your voice mail mes-  
sages:  
Message signals are sent by the Telephone  
Company in one of two ways: FSK or stutter dial  
tone. Your telephone comes factory-set to FSK,  
which means that only its FSK detector is active.  
1 Dial the number for your Telephone  
Company voice mail service. You  
may wish to store this number in one  
of your phone’s memory locations for  
easy access (see page 45).  
If your NEW CALL lamp functions properly, then  
do not change this setting. However, if your MSG  
lamp does not flash when you have unretrieved  
messages, and yet you hear the stutter dial tone  
when you pick up your handset, first make sure  
you have followed the above steps to make sure  
you have set the detector to the line that your  
voice mail service is on.  
To turn off the MSG lamp:  
If your MSG lamp ever remains flashing  
even after you have retrieved your mes-  
sages, you may turn it off manually by fol-  
lowing the following instructions:  
If your MSG lamp still does not function proper-  
ly, then set your detector to STUTTER.  
1 Press PROGRAM.  
To do this, follow the above steps to set the prop-  
er line, then press NEXT. The display will read  
“VMWI: FSK.” Press CHANGE if you wish to  
select STUTTER. This will activate the stutter  
dial tone detector.  
- The display will read “Program...”  
2 Press the soft key under NEXT until  
“New Call Lamp and VMWI Message”  
appears in the display.  
3 Press the soft key under RESET.  
34  
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Operating Your System  
Using Flash  
1 Press FLASH instead of the switch-  
hook when using custom calling  
services or when activating certain  
Centrex or PBX features.  
Press FLASH to access  
custom calling services  
such as Call Waiting  
Press the FLASH button instead of pressing the  
switchhook to activate services such as Call  
Waiting or 3-Way Calling, or to activate certain  
PBX or Centrex features. You may be required  
to press other buttons before or after you press  
FLASH. Refer to the custom calling instructions  
provided by your local telephone company or to  
the operating instructions provided with your  
PBX.  
You can store a switchhook flash into a memory  
location. When you store a flash, it is represent-  
ed in the display by a small “f”. (See page 48.)  
Note: The initial factory-set flash length is 700  
milliseconds, which is appropriate for most  
installations. However, you can adjust the flash  
length to make it longer or shorter. (See page  
71.)  
35  
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Operating Your System  
Using Mute  
To turn mute on/off during a  
call:  
Press MUTE to turn off your microphone  
so you cannot be heard  
1 Press MUTE.  
- The MUTE indicator turns ON.  
2 Press MUTE again to cancel MUTE.  
- The MUTE indicator turns OFF.  
The Mute feature allows you to turn off your tele-  
phone’s microphone so that the other party can-  
not hear you.  
The Mute feature works whether you are using  
the handset or the speakerphone. It silences  
only your voice; you will still be able to hear the  
other party.  
The Mute feature automatically cancels when  
you hang up, switch between lines or switch from  
speakerphone to handset during a call.  
36  
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Operating Your System  
Using Do Not Disturb (DND)  
To activate Do Not Disturb:  
Activate Do Not Disturb to silence your  
ringer and prevent intercom calls and pages  
1 Press PROGRAM.  
- The display will read “Program...”  
2 Press the soft key under NEXT  
repeatedly, until “Don’t Dsturb:OFF”  
appears in the display.  
3 Press the soft key under CHANGE.  
The display will now read “Don’t  
Dsturb:ON”.  
The Do Not Disturb feature is useful to prevent  
interruptions during meetings or whenever you  
do not want to be disturbed.  
4 Press PROGRAM to exit.  
You will notice that your phone’s DND  
indicator in the display is now on, and  
your telephone’s display will read “Do  
Not Disturb.”  
While the Do Not Disturb feature is activated,  
your telephone will not ring. Incoming calls will  
be signaled only by the LINE indicators flashing.  
Pages will not be heard through your telephone,  
and other stations will be unable to make inter-  
com calls to you or transfer calls to your tele-  
phone.  
To cancel Do Not Disturb:  
You may still answer any outside call by pressing  
the desired flashing LINE button. You may also  
place outside calls and intercom calls while your  
Do Not Disturb is activated.  
Press the soft key under RESET at any  
time to cancel Do Not Disturb.  
37  
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Operating Your System  
Using Line Reserve  
To reserve a line that is cur-  
rently being used:  
Press HOLD then...  
While the phone is on-hook and idle:  
1 Press HOLD.  
press the desired  
LINE button to  
reserve a line  
2 Press the desired LINE button.  
- The line indicator will turn from red  
to orange.  
currently in use  
To cancel Line Reserve:  
The Line Reserve feature enables you to reserve  
a line that is currently in use. This feature is  
especially useful in offices where the phones are  
in heavy use. You are spared the trouble of con-  
stantly monitoring your telephone while waiting  
for a free line.  
1 Press the LINE button again.  
- The line indicator will turn from  
orange back to red.  
To reserve a line that someone is using, press  
HOLD then the desired LINE button. As soon as  
that line becomes free, your phone will alert you  
with a triple ring and that line will be reserved for  
your station.  
If you do not go off-hook within 15 seconds after  
you are alerted, the line will become free again  
for others to use, and your Line Reserve will also  
cancel automatically if you make or answer a call  
on another line.  
38  
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Operating Your System  
Releasing Call Privacy  
To release call privacy during  
a call:  
The CONFERENCE button is also used  
to release Call Privacy off during a call  
If your system is set to have call priva-  
cy normally ON, it will automatically be  
on during each call.  
1 Press the CONFERENCE button  
any time you wish to turn the call  
privacy OFF during a particular call.  
“Privacy Released” will appear in  
the display to indicate that call priva-  
cy is temporarily off.  
The Call Privacy feature prevents people at  
other stations from joining or listening to your  
conversation unless you conference them to the  
line or release the call privacy during the call.  
When you use a telephone line, Call Privacy will  
automatically be on or off, depending on the sys-  
tem setting which was set at Station #11. (See  
page 18.)  
If you release Call Privacy during a call, this new  
setting will remain for the length of the call, and  
the setting will automatically return to the system  
setting when you hang up.  
Note: Call Privacy is always on for intercom  
calls.  
39  
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Operating Your System  
Using Toll Restriction  
To temporarily turn off toll  
restriction at a restricted  
telephone:  
Press HOLD then the four-digit  
access code to temporarily turn  
off Toll Restriction at a telephone  
1 Press HOLD.  
Use the  
and # buttons if you wish to turn  
*
Toll Restriction on or off at a telephone for  
a longer period  
2 Enter the 4 digit toll restriction access  
code which was set at Station #11. If  
no code was set, the access code is  
the initial number set at the factory,  
which is “1234”.  
The SPEAKER light will flash indicat-  
ing that toll restriction is temporarily  
off, and you may make your call.  
You may sometimes wish to make an unrestrict-  
ed call from a restricted telephone. When you  
use this feature, Toll Restriction will turn back on  
automatically 10 seconds after you hang up and  
will be signaled by a flash of the SPEAKER light.  
You may continue making unrestricted calls with-  
out the need of re-entering the access code, as  
long as you go off-hook again within 10 seconds  
of hanging up your previous call.  
To turn toll restriction on/off at  
a particular telephone for a  
longer period:  
1 Press HOLD.  
You may turn Toll Restriction ON and OFF at a  
telephone without affecting the Toll Restriction  
settings stored in that telephone. For instance,  
you may wish to turn Toll Restriction off for some  
guests, or you may want Toll Restriction to be on  
only during certain periods. When you turn off  
Toll Restriction at a telephone using this feature,  
it will stay off until you turn it back on.  
2 Enter “ ” or “#”.  
*
... to turn Toll Restriction ON.  
# ... to turn Toll Restriction OFF (fac-  
tory setting).  
*
3 Enter the 4 digit toll restriction access  
code which was set at Station #11. If  
no code was set, the access code is  
the initial number set at the factory,  
which is “1234”.  
Note: Turning Toll Restriction ON at a telephone  
will have no effect unless restrictions have been  
stored at that telephone. (See pages 14-17.)  
40  
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Operating Your System  
Using the Call Timer  
To view the elapsed time dur-  
ing your call:  
The call timer automatically displays  
the elapsed time during your call  
Simply view the display, which will auto-  
matically display the elapsed time dur-  
ing a call.  
To restart the timer from zero:  
Press the left arrow (<)button, which is  
found directly below the display.  
Press the left arrow button at any time  
to restart the timer from zero  
To view the length of your pre-  
vious five calls:  
Every call is automatically timed in minutes and  
seconds. This feature is great for account billing  
and controlling long distance usage.  
While the phone is on-hook and idle,  
press REDIAL. The display will show  
the elapsed time of the previous call,  
along with its time and date.  
The minutes and seconds display appears auto-  
matically, showing the elapsed time of the call. If  
you wish to begin counting the time from that  
instant, press the left arrow button to restart the  
timer from zero.  
Note that you can use the right arrow  
button under the display to view the  
lengths of the previous five calls, along  
with their times and dates.  
41  
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Operating Your System  
Using a Headset With Your EPIC Telephone  
To make and answer a call  
using the headset:  
Use the HEADSET button to toggle  
the headset on and off.  
1 Press the HEADSET button to acti-  
vate the headset.  
If you wish to override automatic line  
selection, press the desired LINE  
button instead of pressing the  
HEADSET button, and you will be  
connected to that line on the speak-  
erphone. Then press the HEADSET  
button to toggle to the headset.  
Your EPIC telephone is headset-ready. It comes  
equipped with a 2.5mm headset jack, and a  
built-in headset amplifier, along with a dedicated  
HEADSET button  
2 Press HEADSET again to hang up.  
Simply plug the accessory telephone headset  
with a 2.5 millimeter plug into the headset jack,  
and you are all set. There is no need to buy a  
headset with a separate amplifier.  
Note: We recommend that you use  
only the headset that TMC offers as an  
accessory for the Epic System, model  
number HS-8200, which has been test-  
ed to function properly with your tele-  
phone. You may purchase this headset  
from wherever you purchased your  
telephones, or by calling TMC directly  
at 1-800-TMC-1638.  
You can use your headset to make or answer an  
outside call, an intercom call or a page. Simply  
press the HEADSET button instead of lifting the  
handset.  
During a call, you may switch back and forth  
between handset and headset and speaker-  
phone as much as you like.  
Note that whenever the HEADSET indicator is  
on, you may hang up the handset without dis-  
connecting your call.  
42  
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Operating Your System  
Adjusting Your Telephone's Time and Date  
1 Press PROGRAM.  
If you subscribe to Caller ID service, then  
- The display will read “Program...”  
the Date and Time is set automatically  
2 Press the soft key under NEXT  
repeatedly, until “Time/Date Set”  
appears in the display, and then  
press ENTER.  
The display will show the currently  
set time.  
3 Press the soft key under CHANGE,  
then enter the time as instructed in  
the display.  
4 Press the soft key under NEXT, then  
press CHANGE to choose between  
AM or PM, then press NEXT again.  
Follow these same steps whenever you wish to  
adjust your system’s clock.  
The display will show the currently  
set date.  
Note: If you subscribe to caller ID service  
from your local telephone company, then  
there is no need to set the time and date for  
your telephone. This will be set automatical-  
ly by the caller ID information, and will be  
updated as new calls come in.  
5 Press the soft key under CHANGE,  
then enter the date as instructed in  
the display.  
6 Press PROGRAM to exit.  
43  
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Memory Dialing  
Memory Features  
Your EPIC telephone can store up to 78 of your most often dialed numbers in its  
memory.  
- 14 numbers into Upper Memory locations, which you can dial at the touch of a  
memory button;  
- 14 numbers into Lower Memory locations, which you can dial by pressing  
LOWER plus the desired memory button;  
- 10 numbers into Personal Directory locations, which you can dial by press-  
ing”#” followed by the arrow buttons and the DIAL button;  
- 40 numbers into Shared Directory locations, which you store at Station #11 and  
which you can dial from any phone in the system by pressing “ ” followed by  
*
the arrow buttons and the DIAL button.  
Directory Card  
Remove the directory card and write down the names or telephone numbers  
associated with the memory locations where you are storing numbers.  
To remove the directory card, slide your fingernail under the right edge of the  
directory card and lift the card out, or simply touch the directory card with a  
piece of scotch tape and lift upward, as illustrated below. Note: The illustra-  
tion depicts a different model telephone, but the technique is the same for the  
ET4300.  
PROGRAM  
L  
CALLER ID  
<
DEL
LINE 4  
LINE 3  
LINE 2  
LINE 1  
INTERCOM  
LOWER  
44  
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Memory Dialing  
Using Memory Dial  
To store a memory dial num-  
ber:  
Press Memory  
Press LOWER,  
then Memory button  
to dial numbers in  
gray spaces  
button to dial  
numbers in white  
spaces  
1 Press PROGRAM.  
- The display will read “Program...”  
2 Press the soft key under MEM.  
- The display will read “Select  
Location”  
3 Press the Memory button where you  
wish to store the number, or press  
LOWER followed by the desired  
memory button if you wish to store  
the number in a lower memory loca-  
tion.  
You may store up to 28 telephone numbers at  
your telephone which you can dial automatically  
with the press of a memory button.  
- The display will show the currently  
stored number, or indicate “Empty  
Location.”  
Note that you can enter hyphens in your num-  
bers for easy reading, as well as flashes and  
pauses (see page 48).  
4 Press the soft key under CHANGE if  
you wish to store a new number.  
5 Dial desired telephone number, up  
To dial a memory dial number:  
to 32 digits.  
1 Press the memory button where the desired  
6 Press the soft key under SAVE.  
telephone number is stored.  
OR  
Note: If you ever wish to erase the  
memory dial numbers stored in your  
phone, please follow the instructions  
found on page 49.  
Press LOWER followed by the desired  
memory button if you wish to dial a number  
stored in a lower memory location.  
When you press a memory button, the speaker-  
phone turns on automatically, and the number is  
dialed out. You may lift the handset or press  
HEADSET to switch to a handset or headset call  
at any time.  
45  
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Memory Dialing  
Using Personal Directory Dial  
You may store up to 10 personal directory dial  
telephone numbers at your telephone.  
To store a personal directory  
dial number:  
Note that you can enter hyphens in your num-  
bers for easy reading, as well as flashes and  
pauses (see page 48).  
1 Press PROGRAM.  
- The display will read “Program...”  
2 Press the soft key under MEM.  
- The display will read “Select  
Location”  
For a guide on using the dialpad to enter names,  
please see page 57.  
If you would like to erase the personal directory  
numbers stored in your phone, please follow the  
instructions found on page 49.  
3 Press the “#” button.  
- The display will read “ Empty  
Location,” or indicate that your  
personal directory is full.  
To dial a personal directory number:  
4 Press the soft key under CHANGE if  
you wish to store a new number, or  
press NEXT repeatedly until you see  
the previously stored entry you  
would like to change, and then  
press CHANGE.  
1 While the phone is on-hook and idle, press  
the “#” button.  
- The display will read “Personal Dir.”  
2 Use the right and left arrow buttons below  
the display to view the personal directory  
entries.  
5 Dial desired telephone number, and  
then press NEXT.  
- The display will show the currently  
stored name, or indicate “No  
Name.”  
Note: The directory is organized alphabeti-  
cally, and you may jump to your desired  
entry, or one close to it, by pressing the cor-  
responding dialpad number. For example,  
press the “5” dialpad button three times to  
jump to the first entry starting with “L”. You  
can then use the right and left arrow buttons  
if needed to view the entries starting at that  
point.  
6 Press the soft key under CHANGE if  
you wish to store a new name, and  
then use the dialpad numbers and  
the soft keys to enter the name to  
go along with the telephone number.  
7 Press the soft key under SAVE.  
3 When the desired entry is displayed, you  
may dial it simply by lifting your handset, or  
by pressing DIAL, or SPEAKER, or HEAD-  
SET, or by pressing a desired LINE button.  
46  
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Memory Dialing  
Using Shared Directory Dial  
The Shared Directory Dial feature allows you to  
store an additional 40 telephone numbers into  
memory at Station #11 and dial them from any  
phone in the system.  
To store a shared directory  
dial number:  
At Station #11:  
Note that you can enter hyphens in your num-  
bers for easy reading, as well as flashes and  
pauses (see page 48).  
1 Press PROGRAM.  
- The display will read “Program...”  
2 Press the soft key under MEM.  
- The display will read “Select  
Location”  
For a guide on using the dialpad to enter names,  
please see page 57.  
If you would like to erase the shared directory  
numbers, please follow the instructions found on  
page 49.  
3 Press the “ ” button.  
*
- The display will read “ Empty  
Location,” or indicate that the  
shared directory is full.  
To dial a shared directory number:  
4 Press the soft key under CHANGE if  
you wish to store a new number, or  
press NEXT repeatedly until you see  
the previously stored entry you  
would like to edit, and then press  
CHANGE.  
1 While the phone is on-hook and idle, press  
the “ ” button.  
*
- The display will read “Shared Directory”  
2 Use the right and left arrow buttons below  
the display to view the shared directory  
entries.  
5 Dial desired telephone number, and  
then press NEXT.  
- The display will show the currently  
stored name, or indicate “No  
Name.”  
Note: The directory is organized alphabeti-  
cally, and you may jump to your desired  
entry, or one close to it, by pressing the cor-  
responding dialpad number. You can then  
use the right and left arrow buttons if need-  
ed to view the entries starting at that point.  
6 Press the soft key under CHANGE if  
you wish to store a new name, and  
then use the dialpad numbers and  
the soft keys to enter the name to  
go along with the telephone number.  
3 When the desired entry is displayed, you  
may dial it simply by lifting your handset, or  
by pressing DIAL, or SPEAKER, or HEAD-  
SET, or by pressing a desired LINE button.  
7 Press the soft key under SAVE.  
Note: After you store a shared directory dial number at station #11, please  
allow 24 hours for it to be shared with the other stations in the system.  
47  
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Memory Dialing  
Special Memory Features  
Storing a hyphen into memory:  
You can store hyphens in your memory dial numbers for easy reading. To insert a hyphen into a  
number you are storing, press PAGE. Each press of PAGE will insert a hyphen.  
Storing a dialing pause into memory:  
You can store a pause in a memory location for use with certain banking and long distance serv-  
ices. You may also need to insert a pause between the access number and the telephone num-  
ber if your telephone is connected to a PBX or Centrex system. To insert a dialing pause into a  
number you are storing, press HOLD. Each press of HOLD will insert a 1.5 second pause, rep-  
resented by a “p” in the display.  
Storing a switchhook flash into memory:  
You can store a switchhook flash into a memory location for use with certain custom calling serv-  
ices, such as Call Waiting. You may also need to insert a switchhook flash as part of a feature  
activation code if your telephone is connected to a PBX or Centrex system. To insert a switch-  
hook flash into a number you are storing, press FLASH. Each press of FLASH will insert a 700  
millisecond switchhook flash, represented by an “f” in the display. Note: if 700 ms is not an appro-  
priate length for your installation, you may set a different value. (See page 71.)  
Storing temporary tone dialing into memory:  
If your system is set to pulse dialing mode, you can store a temporary switch to tone dialing as  
part of a number you are storing in a memory location. You may, for example, wish to dial a num-  
ber in pulse followed by an access code in tone dialing. To insert a “switch to tone” into a  
sequence you are storing, press the (TONE) button. All the following numbers in the sequence  
*
will automatically be dialed in tone mode.  
48  
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Memory Dialing  
Special Memory Features (Continued)  
Storing one of the last five numbers dialed into memory:  
To store a redial number into memory, follow the instructions for entering a number into memory,  
except simply press REDIAL instead of manually dialing a number. You may then press the soft  
key under SCROLL to scroll through the last five numbers dialed. Press SAVE when the desired  
number is displayed.  
Storing a Caller ID number into memory:  
To store a caller ID number into memory, follow the instructions for entering a number into mem-  
ory, except simply press CALLER ID instead of manually dialing a number. You may then press  
the soft key under SCROLL to scroll through the caller ID list. Press SAVE when the desired num-  
ber is displayed. Note that you can store caller ID names and numbers into private and shared  
directories as well into memory button locations.  
Predialing:  
You may predial a call, which allows you to casually enter a telephone number and check it in the  
display before it is dialed out. To make a predialed call, enter the number using the dialpad while  
the telephone is on-hook, then lift the handset or press the SPEAKER or HEADSET button or  
press the desired LINE button. If you make a mistake while dialing the number, you can use the  
DELETE button to erase digits one at a time.  
Erasing numbers stored in memory:  
To erase all memory dial numbers and personal directory numbers stored in your tele-  
phone, press PROGRAM, then press the soft key under NEXT repeatedly, until “Advanced  
Setting” appears in the display, and then press ENTER. “Erase Memory” will appear in the dis-  
play. Press ENTER. “Memory Dials” will appear in the display. Press the soft key under ERASE.  
After a brief pause, the display will read “Erasing Done!” To erase the shared directory num-  
bers, at station #11 follow the above steps until you see “Memory Dials” in the display. Press  
NEXT, and you will see “Shared Directory” in the display. Press the soft key under ERASE. After  
a brief pause, the display will read “Erasing Done!” To erase the toll restrictions stored in your  
telephone follow the above steps until you see “Erase Memory” in the display. Press NEXT  
repeatedly, until you see “Erase Toll Restr” in the display, and then press ENTER. If you are not  
at station #11, you will be prompted to enter the toll restriction access code. Do this, then press  
the soft key under ERASE. After a brief pause, the display will read “Erasing Done!”  
49  
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Intercom Operation  
Making Intercom Calls  
To intercom another station:  
Use the INTERCOM button and  
the dialpad to make intercom  
calls to other stations  
1 Press the INTERCOM button, then  
dial the two-digit station number of  
the station you wish to intercom.  
2 To end the conversation, hang up or  
press the SPEAKER button.  
To intercom another station while  
you are on an outside call:  
1 Press the INTERCOM button. The  
outside call is automatically placed  
on hold.  
You may place an intercom call by dialing the  
two-digit station number of the desired station.  
2 Place your intercom call the same  
When you place an intercom call, your speaker-  
phone turns on automatically.  
way as described above.  
3 Press the LINE button of your out-  
side call at any time to return to that  
call.  
If the called station is set to INTERCOM RING,  
you may speak to the station as soon as they  
answer.  
If the called station is set to INTERCOM VOICE  
or INTERCOM HANDSFREE, you may speak to  
the station after you hear the confirming tone.  
Note: If the intercom line is busy or the called  
station is set to DO NOT DISTURB, you will hear  
a no action tone.  
50  
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Intercom Operation  
Answering Intercom Calls  
To answer an intercom call:  
A If your phone is set to INTERCOM  
RING:  
When you hear the intercom ring or the alert  
tone followed by the caller’s voice, you may lift  
the handset or press the SPEAKER button to  
answer the call.  
Press the SPEAKER button or lift  
the handset and begin talking.  
If you set your telephone to INTERCOM  
HANDSFREE, your telephone automatically  
answers the call on speakerphone and you may  
respond to the call by speaking towards your  
telephone. (See page 54 for instructions on  
Selecting INTERCOM RING, VOICE or HANDS-  
FREE.)  
B If your phone is set to INTERCOM  
VOICE:  
You will hear one ring, then an alert  
tone followed by the caller’s voice.  
To answer the voice call at any time,  
press the SPEAKER button or lift  
the handset and begin talking.  
C If your phone is set to INTERCOM  
HANDSFREE:  
You will hear one ring, then a triple  
alert tone to let you know that your  
phone has automatically answered  
an intercom call on speakerphone.  
At any time you may respond to the  
call by speaking towards your tele-  
phone.  
To answer an intercom call if you  
are currently on an outside call:  
1 Press the flashing INTERCOM but-  
ton. The outside call is automatical-  
ly placed on hold.  
2 Press the LINE button of your out-  
side call at any time to return to that  
call.  
51  
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Intercom Operation  
Making Pages  
To page another station:  
Press PAGE followed  
1 Press PAGE.  
by a station button to  
make a page to that  
station  
2 Dial the two-digit station number of  
the station you wish to page.  
3 After you hear the paging tone,  
speak towards the telephone or lift  
the handset and make your  
announcement.  
Press PAGE twice  
to make an  
All Page  
The Paging feature allows you to make  
announcements to other EPIC stations in the  
system. When you make a Page, your speaker-  
phone is automatically activated; you can talk  
immediately using the speakerphone, or lift the  
handset and talk.  
To make an All Page:  
1 Press the PAGE button twice.  
2 After you hear the paging tone,  
speak towards the telephone or lift  
the handset and make your  
announcement.  
Note: You may Page another station only if it is  
not in use, does not have DO NOT DISTURB  
activated, and is not set to Block Pages. If the  
station is in any of these conditions, you will hear  
a no action tone.  
3 Replace the handset in the cradle or  
press the SPEAKER button to hang  
up.  
The All Page feature enables you to make  
announcements through all of the other EPIC  
stations.  
When you make an All Page, your announce-  
ment, preceded by a double paging alert tone,  
will be heard at all the phones that are not in use  
and do not have their DO NOT DISTURB or  
Page Block activated.  
52  
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Intercom Operation  
Answering Pages  
To answer a page directed to  
your station or an All Page:  
Once you hear the announcement, you may  
answer a page directed to your station by lifting  
the handset, pressing the SPEAKER button or  
pressing the flashing INTERCOM button. You  
may answer an All Page by pressing the flashing  
INTERCOM button. In either case you will then  
be connected to the caller in a private intercom  
conversation.  
1 Lift the handset or press the  
SPEAKER or HEADSET button, or  
press the flashing INTERCOM but-  
ton.  
2 Replace the handset in the cradle or  
press the SPEAKER or HEADSET  
button to hang up.  
A page directed to a particular station may be  
answered only at that station. However, you  
may answer an All Page from any phone in the  
system, even one that is busy on an outside line,  
has DO NOT DISTURB set or has blocked  
pages.  
Blocking Pages at your telephone:  
If you wish, you may block pages at your telephone. If you do so, when a person at another sta-  
tion makes an All Page, it will not be heard through your telephone. Also, when anyone tries to  
page your station, they will hear a no action tone and will not be able to make their announcement  
through your speaker.  
To block pages at your telephone, press PROGRAM, then press the soft key under NEXT repeat-  
edly until “Intercom Prefs” appears int he display, and then press ENTER. Press the soft key  
under NEXT until “Pages” appears in the display, along with the current setting. Press the soft key  
under CHANGE if you wish to change the setting. The choices are Pages: ALLOWED (factory  
setting), and Pages: BLOCKED. Press PROGRAM to exit.  
53  
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Intercom Operation  
Selecting Intercom Ring, Intercom Voice, or Handsfree  
To choose how your phone  
will respond to intercom calls:  
You may set your telephone to respond to inter-  
com calls in one of three ways:  
1 Press PROGRAM.  
- The display will read “Program...”  
INTERCOM HANDSFREE: When someone  
makes an intercom call to you, your telephone  
will ring once, then give you a triple alert tone  
which lets you know that your phone has auto-  
matically answered the intercom call on speak-  
erphone. You may respond to the call simply by  
speaking towards your telephone.  
2 Press the soft key under NEXT  
repeatedly, until “Intercom Prefs”  
appears in the display, and then  
press ENTER.  
The display will show the current  
intercom setting.  
INTERCOM RING: When someone makes an  
intercom call to you, your telephone will ring  
repeatedly with the intercom ring. You may  
respond to the call by lifting the handset or  
pressing the SPEAKER button.  
3 Press the soft key under CHANGE  
repeatedly, until the desired inter-  
com setting is displayed.  
The choices are:  
Intcm:HANDSFREE (factory setting)  
Intcm:RING  
INTERCOM VOICE: When someone makes an  
intercom call to you, your telephone will ring  
once, then give you an alert tone, followed by the  
caller’s voice. You may respond to the call by lift-  
ing the handset or pressing the SPEAKER but-  
ton.  
Intcm:VOICE  
4 Press PROGRAM to exit.  
Note: When someone makes an intercom call to  
you while you are on an outside line, you will  
hear a single intercom ring regardless of your  
intercom ringer setting. (See Using Off Hook  
Voice Announce, page 55.)  
54  
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Intercom Operation  
Using Off Hook Voice Announce  
Your EPIC telephone will allow you to make an  
intercom call to another station, even if that sta-  
tion is busy on an outside call. Your voice will be  
heard through the speaker of the called station  
without interrupting their call in progress.  
To make an off hook voice  
announcement:  
1 Make an intercom call to another  
ext. that is busy on an outside call.  
Note: If the station you are calling is busy on the  
speakerphone or has blocked Off Hook Voice  
Announcements, you will still be able to alert the  
station with a single ring, but you will not be able  
to make your voice announcement.  
2 After you hear the confirming tone,  
you may make your announcement  
and your voice will be heard through  
the speaker at the called station.  
To respond to an off hook  
voice announcement:  
You may respond to an Off Hook Voice  
Announcement by pressing the flashing INTER-  
COM button. You will be connected to the other  
station on the intercom, and the outside call will  
automatically be placed on hold. When you wish  
to return to the outside call, press its LINE but-  
ton, and the intercom call will be disconnected.  
1 Press the flashing INTERCOM but-  
ton. The outside call is automatical-  
ly placed on hold.  
2 Press the LINE button of your out-  
side call at any time to return to that  
call.  
Blocking off hook voice announcements at your telephone:  
If you wish, you may block Off Hook Voice Announcements at your telephone.  
To do so, press PROGRAM, then press the soft key under NEXT repeatedly until “Intercom Prefs”  
appears in the display, and then press ENTER. Press the soft key under NEXT until “OHVA”  
appears in the display, along with the current setting. Press the soft key under CHANGE if you  
wish to change the setting. The choices are OHVA: ALLOWED (factory setting), and OHVA:  
BLOCKED. Press PROGRAM to exit.  
55  
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Intercom Operation  
Monitoring a Room Using the Intercom  
To monitor a room through the  
speakerphone of another sta-  
tion:  
To monitor sounds in another room,  
place an intercom call to a station that  
has been set to HANDSFREE  
1 Place an intercom call to telephone  
Press MUTE at your telephone to prevent  
sounds in your room from being transmitted  
to the room you are monitoring  
you wish to monitor.  
2 Press MUTE if you want to prevent  
sounds in your room from being  
heard at the monitored phone.  
3 To end monitoring, hang up the  
handset or press SPEAKER. The  
remote station will disconnect imme-  
diately.  
The Room Monitoring feature allows you to acti-  
vate the speakerphone of another station to  
monitor sounds in that room. This feature is  
especially useful in a nursery room or home  
office where there are children present.  
Note: The remote phone must be  
set to Intercom HANDSFREE. (See  
page 54.)  
The remote station must be set to INTERCOM  
HANDSFREE. When you call this phone on the  
intercom, its speakerphone activates and  
remains on, allowing you to hear sounds in that  
room until you hang up.  
To prevent sounds in your room from being  
transmitted to the room you are monitoring, you  
must press MUTE on your phone.  
56  
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Intercom Operation  
Naming Stations  
To Name a Station in Your Epic  
System:  
At Station #11:  
1 Press PROGRAM.  
- The display will read “Program...”  
2 Press the soft key under NEXT  
repeatedly, until “Station Naming”  
appears in the display, and then  
press ENTER.  
If you wish, you may give a name to each of your  
Epic telephones, so that people can see the  
names along with the station numbers when they  
place intercom calls. For example, you might  
name station #12 “Mary” and station #15  
“Conference Room.”  
- The display will show the currently  
stored name for station #11, or  
indicate “No Name” if no name has  
yet been given to station #11.  
3 Press the soft key under CHANGE if  
you wish to store a new name for  
station #11, or press NEXT repeat-  
edly until you see the station num-  
ber that you want to name, and then  
press CHANGE.  
The table below shows which dialpad numbers  
to press for all the different letters and special  
characters. Note that you can press the 0, *, and  
# buttons if you want those characters, and you  
can press the right arrow button below the dis-  
play to leave an empty space, and the DELETE  
button any time to make corrections.  
4 Use the dialpad numbers to enter  
the name for the desired station.  
5 Press the soft key under SAVE.  
Guide for Entering Names  
Repeat steps 1-5 for any additional sta-  
tions you wish to name.  
1
2
3
4
5
6
7
8
9
,
-
&
a
d
g
j
.
(
)
1
A
D
G
J
B
E
H
K
N
Q
U
X
C
F
I
b
e
h
k
n
p
u
w
c
f
2
3
4
5
6
r
i
L
O
R
V
Y
l
M
P
T
W
m
S
t
o
q
v
x
s
z
7
9
8
y
Z
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Expanding the Epic System  
Your Epic system can accomodate up to 16 stations. The maximum number of lines will depend  
on how you choose to install the system.  
Standard Configuration  
This is the most common setup, and is the desired setup for most installations. This installation  
is also called “square” in telephone terminology. This means that each telephone in the system is  
connected to the same Line 1 telephone number, the same Line 2 telephone number, and so on  
for Lines 3 and 4.  
The chart below shows a simple square configuration. Note that since all lines are shared by all  
the telephones, calls on any line can be transferred to any station. Also, calls put on hold at one  
station can be taken off of hold at any other station.  
Station  
Number  
User’s  
Name  
Line 1  
Line 2  
Line 3  
Line 4  
Tel #555-1883 Tel #555-2870 Tel #555-3847 Tel #555-8698  
Stn. 11  
Stn. 12  
Stn. 13  
Stn. 14  
Michael  
Helen  
Sarah  
Adam  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Private Lines  
You may connect private lines to Lines 2, 3 or 4 at each station. A private line is a telephone num-  
ber that is connected to just one station. You can have up to three private lines at each telephone.  
The Chart below shows a few phones, with each one having its own private Line 4. This is a com-  
mon configuration in Centrex environments.  
Station  
Number  
User’s  
Name  
Line 1  
Line 2  
Line 3  
Line 4  
Tel #555-1883 Tel #555-2870 Tel #555-3847 Tel #555-8698  
Private  
Stn. 11  
Stn. 12  
Stn. 13  
Michael  
Helen  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
(555-2380)  
Private  
(555-7516)  
Private  
(555-7783)  
Sarah  
58  
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Expanding the Epic System  
Auxiliary Lines  
You may connect auxiliary lines to Lines 2, 3 or 4 at each station. An auxiliary line is a telephone  
number that is shared by two or more stations, but which is a different telephone number than the  
corresponding line at the other stations. You can have up to one auxiliary Line 2, one auxiliary Line  
3, and up to two auxiliary Line 4’s.  
The Chart below shows an installation where a group of stations shares an auxiliary Line 3. This  
configuration is useful for workgroups within a company, such as a sales department. Note that in  
this example, calls coming in on Lines 1, 2, and 4 could be transferred to any station, but calls  
coming in on Line 3 could only be transferred or taken off of hold by stations within their own  
group. If this company would like to be able to transfer calls on the L3 AUX telephone number to  
a station with the Shared Line 3 telephone number, they would need to subscribe to a service such  
as Centrex from their local telephone company.  
Station  
Number  
User’s  
Name  
Line 1  
Line 2  
Line 3  
Line 4  
Tel #555-1883 Tel #555-2870 Tel #555-3847 Tel #555-8698  
L3 AUX 1  
Stn. 11  
Stn. 12  
Stn. 13  
Stn. 14  
Stn. 15  
Stn. 16  
Michael  
Helen  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
Shared  
(555-6381)  
L3 AUX 1  
(555-6381)  
L3 AUX 1  
(555-6381)  
Sarah  
Adam  
Shared  
Shared  
Shared  
Kate  
Lunch Room  
IMPORTANT NOTE  
If you plan to connect any private or auxiliary lines to your system, please refer to the worksheet  
on page 3, and use it as a guide as you connect the telephone lines to your Epic telephones.  
Then you must set each line at each station, so the system can know how the lines are con-  
nected, and function properly. To do this, go to each station, and follow the instructions found  
on page 19.  
59  
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Centrex Operation  
Using Centrex With Your EPIC Telephone  
To set up a private Centrex line  
at your telephone:  
Your EPIC telephone is ideal for use in a Centrex  
environment.  
1 Connect the desired private Centrex  
You can easily connect a private Centrex tele-  
phone number to Line 2, 3 or 4 at your phone.  
The only telephone line that must be connected  
to the same telephone number on all phones in  
the system is Line 1.  
line to your telephone.  
2 Follow the instructions on page 19  
for setting up private lines.  
To assign a distinctive ring to  
your Centrex line:  
If you wish, you may assign your Centrex line its  
own distinctive ringing tone, so that you can eas-  
ily differentiate calls ringing on your Centrex line  
from calls ringing on the other lines, or on other  
nearby phones.  
1 Follow the instructions for assigning  
distinctive rings, which are found on  
page 13.  
To store a Centrex code into a  
memory location:  
You may store your Centrex codes into memory  
locations and access them at the touch of a but-  
ton. This is much more convenient than dialing  
the appropriate Centrex feature code every time  
you wish to use a Centrex feature.  
1 Follow the instructions starting on  
page 45 for storing numbers into  
memory dial locations.  
To pick up another station’s  
ringing line:  
You can pick up another station’s ringing line  
from any other telephone.  
1 Dial the Centrex pickup code, or  
press the memory button where you  
have stored the Centrex pickup code.  
If you have set your phone as a Centrex console,  
and you are being alerted by another station that  
its Centrex line is ringing, you may pick up that  
line by dialing the Centrex pickup code, followed  
by the Centrex telephone number of the station  
sending the ring.  
2 Dial the Centrex phone number of  
the ringing station.  
60  
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Centrex Operation  
Storing the Centrex Prefix  
To store the Centrex prefix:  
If you wish, you may store the Centrex prefix at  
your telephone.  
1 Press PROGRAM.  
- The display will read “Program...”  
The Centrex prefix is the part of the telephone  
that you DO NOT dial when you wish to reach  
another Centrex number in your system. For  
example, if your Centrex telephone number is  
609-555-1380, and people in your office can  
reach you by dialing “1380”, then your Centrex  
prefix is “609555.”  
2 Press the soft key under NEXT  
repeatedly, until “Centrex Prefix”  
appears in the display, then press  
ENTER.  
The display will show the currently  
stored Centrex prefix, or indicate  
“XXXXXXX” if none has been  
stored.  
Entering your Centrex prefix is useful if you sub-  
scribe to Caller ID service, and would like the  
convenience of dialing other Centrex stations  
from your caller list. When you dial a number  
from the caller list, the telephone will dial it as it  
is shown in the display. If you have entered the  
Centrex prefix, the number will be displayed  
properly, so that you can dial it simply by press-  
ing DIAL or going off-hook.  
3 Press the soft key under CHANGE,  
then enter the desired Centrex pre-  
fix, up to seven digits.  
4 Press the soft key under SAVE.  
5 Press PROGRAM to exit.  
61  
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Centrex Operation  
Setting up a Telephone as a Centrex Console  
You may choose to set one or more of your Epic  
To set up a telephone as a  
Centrex console:  
telephones as a Centrex console. Any phone  
that you set as a Centrex console will be alerted  
by a short ring when another station’s Centrex  
line is ringing, and the display will indicate which  
phone is ringing by flashing the corresponding  
station indicator.  
1 Press PROGRAM.  
- The display will read “Program...”  
2 Press the soft key under NEXT  
repeatedly, until “Centrex Console”  
appears in the display, and then  
press ENTER.  
When you set up a Centrex console, you can  
decide which stations you wish to act as a con-  
sole for. A secretary, for instance, may only wish  
to act as a Centrex console for the phone of his  
or her boss.  
The display will show the current  
console setting.  
The Centrex console will be alerted that the  
other phone is ringing after a certain delay, which  
is set at that other phone. Once you get this  
alert, you may answer that other station’s ringing  
line by dialing the Centrex pickup code, followed  
by the Centrex telephone number of the line you  
want to pick up.  
3 Press the soft key under CHANGE  
until the desired console setting is  
displayed.  
The choices are:  
Centrex CSL: OFF (factory setting)  
Centrex CSL: ON  
Note that if the other station’s ring console set-  
ting is set to “NO,” the Centrex console will get  
no alert.  
4 If you have chosen to set the con-  
sole ON, then press the soft key  
under NEXT repeatedly and the  
softkey under CHANGE whenever  
you wish, to choose which of the  
stations you wish this telephone to  
act as a console for.  
Note that you may set up multiple  
Centrex consoles, and have each of  
them be alerted only when the  
Centrex lines of particular stations  
are ringing  
5 Press PROGRAM to exit.  
62  
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Centrex Operation  
Setting a Telephone to Ring a Centrex Console  
If you wish your telephone to notify any Centrex  
To set up a telephone to ring a  
Centrex console:  
consoles that may have been set up that your  
Centrex line is ringing, you must choose how  
long you want your phone to delay before alert-  
ing the Centrex console.  
1 Press PROGRAM.  
- The display will read “Program...”  
Note that if you wish your telephone to alert a  
Centrex Console, you must set your ring con-  
sole setting to “YES.”  
2 Press the soft key under NEXT  
repeatedly, until “Ring Console”  
appears in the display, and then  
press ENTER.  
Then you must decide how many seconds you  
want your station to delay before alerting the  
Centrex Console. You may choose a delay  
between 2 and 30 seconds.  
The display will show the current  
ring console setting.  
3 Press the softkey under CHANGE  
until the desired ring console setting  
is displayed.  
In addition, you must specify which one of your  
lines is your private Centrex line. This is impor-  
tant, because only when this line rings will the  
Centrex console be alerted. Calls ringing on the  
other lines will have no effect on the console.  
The choices are:  
Ring Console: NO (factory setting)  
Ring Console: YES  
Note that once you set up your telephone to  
ring a Centrex console, you are simply broad-  
casting an alert whenever your Centrex line is  
ringing. The alerts that you broadcast will be  
received by any other station that has been set  
up as a Centrex console for your station.  
4 If you have chosen “YES,” then you  
must decide how many seconds you  
want this station to delay before  
ringing the Centrex console. Press  
CHANGE repeatedly to choose a  
delay of between 2 and 30 seconds.  
Note that one ring cycle is approxi-  
mately 6 seconds.  
Then you must press the soft key  
under CHANGE until the desired  
Centrex Line is displayed.  
The choices are:  
Centrex Line: L2  
Centrex Line: L3  
Centrex Line: L4 (factory setting)  
63  
5 Press PROGRAM to exit.  
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Additional Information  
Using Other Telephones With Your EPIC Telephone  
Using other EPIC intercom telephones  
Your EPIC telephone is fully compatible with other EPIC intercom phones from TMC. You may  
mix and match basic, voice mail, and cordless versions as well as mixing and matching EPIC tele-  
phones with different numbers of lines. The EPIC system boasts flexibility as well as expandabil-  
ity.  
Using standard telephones  
You may also use standard (non-EPIC) telephones in conjunction with your EPIC telephones. All  
features of the non-EPIC telephones will operate normally. However, they will not be able to share  
the features of the EPIC telephones.  
Line Status and Calls on Hold  
The line status indicators of the EPIC phones will recognize the standard telephones, and when  
you place a call on hold at a EPIC telephone, you will be able to take the call off hold at a stan-  
dard telephone.  
Note: If the line status indicators of your EPIC telephones do not function properly, either failing  
to light up when a standard telephone uses a line, or staying lit even though no telephone is using  
a line, then please see page 73 and follow the instructions for setting the loop voltage detector.  
Call Privacy  
Call privacy is not observed by non-EPIC telephones. A non-EPIC telephone on any line has  
access to that line at any time, whether or not it is being used by a EPIC telephone.  
Intercom  
Non-EPIC telephones cannot use the intercom feature to communicate with EPIC telephones.  
Using fax machines and computer modems  
You may connect computer modems or fax machines to any of your lines, and the line indicators  
of the Epic telephones will light when these devices are using a line.  
You may also connect fax machines and computer modems to Line 2 by connecting them to the  
data/fax jacks. Use of the data/fax jack is discussed on the following page.  
64  
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Additional Information  
Using the Data/Fax Jack  
To connect a modem or a fax  
machine to your Epic phone:  
The data/fax jack is found on the  
right side of your Epic phone  
1 Simply plug your modem or fax machine  
into the data/fax jack on the side of the  
telephone.  
For added convenience, you may connect  
modems or fax machines to the telephone line  
by plugging them into the data/fax jacks, which  
are found on the right side of the Epic tele-  
phones. Note that the data/fax jack is connect-  
ed to Line 2.  
Using the Network Services Button  
To activate a Network Service:  
Use the NETWORK  
SERVICES button for  
easy access to  
Telephone Company  
network services  
1 While the phone is on-hook and idle,  
press the NETWORK SERVICES  
button.  
- The display will read “Network  
Services.”  
2 Use the right and left arrow buttons  
below the display to view the  
Network Services list.  
The NETWORK SERVICES button provides  
easy access to Telephone Company network  
services. All the needed feature codes are pre-  
programmed in the telephone.  
3 When the desired Network Service  
is displayed, you may dial it simply  
by lifting your handset, or pressing  
DIAL , SPEAKER , or the HEADSET  
button.  
65  
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Additional Information  
Using Optional External Feature Module  
External Feature Module set  
as a Music On Hold Adapter  
1 Install External Feature Module.  
The Music on Hold Adapter enables you to eas-  
ily provide music or a recorded message to  
callers on hold.  
2 Follow the instructions to set it as a  
Music on Hold Adapter.  
3 Connect a radio or continuous loop  
recording to the Adapter.  
External Feature Module set  
as an External Paging Adapter  
1 Install External Feature Module.  
The External Paging Adapter allows you to con-  
nect an amplifier and speaker to your EPIC sys-  
tem. This accessory is perfect for making  
announcements in warehouses, outdoor loca-  
tions or throughout an entire office.  
2 Follow the instructions to set it as a  
External Paging Adapter.  
3 Connect an amplifier and speaker to  
the Adapter.  
66  
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Additional Information  
Using Optional External Feature Module (Continued)  
External Feature Module set as a  
Door Intercom/Door Opener Adapter  
You may connect up to four Door Intercom  
1 Install External Feature Module.  
Adapters to your EPIC system. Connect each  
one to a separate door intercom speaker and  
assign each a different station number from 23 to  
26 (Follow the instructions supplied with the  
adapter).  
2 Follow the instructions to set it as a  
Door Intercom Adapter.  
3 Connect a door intercom speaker to  
the Adapter.  
When someone rings a door speaker, its corre-  
sponding station indicator will flash at all the  
phones. You may answer the door, via the inter-  
com, from any station by placing an intercom call  
to that station.  
4 If you wish, you may connect a mag-  
netic door strike to the Adapter.  
To answer a door speaker over the  
intercom:  
You may set the door intercom bell volume at  
each phone separately. The lowest volume set-  
ting at each telephone is “OFF”, so you can eas-  
ily turn off the doorbell at particular telephones.  
1 Place an intercom call to the number  
that is flashing in your display.  
To adjust the door intercom bell  
volume at your telephone:  
If you choose to connect a magnetic door strike  
to the system, you may unlock this door from any  
station by pressing the memory button which has  
been made into a “key” for this door.  
While the phone is on-hook and idle:  
1 Press HOLD.  
2 Press PAGE.  
To make a memory button into a “key”, press  
PROGRAM, then MEM, then the memory button  
where you wish to store the door “key”. Press  
CHANGE, then press FLASH, then HOLD, fol-  
lowed by the number of the desired door box  
(from “23” to “26”), then press SAVE.  
3 Press the up and down VOLUME  
buttons to set desired door intercom  
bell volume.  
To unlock a magnetic door lock:  
Note: You may press the memory button to  
unlock the door at any time. There is no need  
to be connected to the door speaker over the  
intercom.  
1 Press the memory button that has  
been made into a “key” for this door.  
67  
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Additional Information  
Replacing Your Battery  
1 Make sure the AC cord remains  
attached to the telephone and to an  
electrical outlet.  
Install three 1.5V size AA alkaline  
batteries in the battery comparment  
2 Turn the telephone over.  
3 Remove desk pedestal/wall mount  
bracket if attached.  
POWER  
4 Remove battery door cover by using  
the tip of a ball-point pen, or paper  
clip, or similar object to release the  
battery door tab.  
L1/L2  
L3/L4  
5 Remove the old battery.  
Please note that it is not necessary for you to  
install batteries in your Epic telephone for it to  
function normally. In fact, batteries are not even  
needed to preserve your memory dial numbers  
in the event of a power failure. This is because  
all memory dial numbers are stored in a static  
memory which retains its contents even with no  
electrical power. The only purpose of having  
batteries installed is so that the telephone itself  
can function for up to two hours in the event of a  
power failure. You may wish to install batteries  
in at least one Epic phone for emergency opera-  
tion, or have another standard phone available.  
6 Insert 3 pieces of new 1.5V alkaline  
battery.  
7 Close the battery cover.  
Operation During a Power Failure  
Your EPIC telephone uses AC power from a  
standard wall outlet. As long as the tele-  
phone is connected to a wall outlet, it will  
operate using the AC power. Please remem-  
ber to plug your telephone into a wall out-  
let that is not controlled by a wall switch.  
If AC power is disconnected or there is a  
power failure, the telephone automatically  
switches to battery operation for approxi-  
mately two hours. When the power is  
restored, the telephone automatically switch-  
es back to AC power and resumes normal  
operation. If the battery is missing or low on  
power when AC power is lost, the telephone  
will not function. However, all feature settings  
and memory numbers will be maintained,  
since they are stored in a static memory that  
retains its contents without electricity.  
If you do choose to install batteries in your Epic  
telephone, we recommend only the use of alka-  
line batteries. Also, please make sure to install  
the batteries after the telephone has already  
been plugged into the AC electrical outlet.  
Note: It is recommended that you have at  
least one standard telephone connected, that  
does not require battery power, so that you  
are always sure to have use of a telephone  
during a power failure.  
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Additional Information  
Adjusting Held Call Reminder  
1 Press PROGRAM.  
- The display will read “Program...”  
Your EPIC telephone is factory-set to automati-  
cally alert you at 2 minutes, and then every 2  
minutes thereafter, if a caller is still on hold. This  
feature is designed to prevent calls from acci-  
dentally being left on hold for long periods. If you  
would prefer a different first reminder time, you  
may change the setting to 30 seconds or 1  
minute, or you may set the Held Call Reminder  
OFF if you prefer.  
2 Press the soft key under NEXT  
repeatedly, until “Hold Remind”  
appears in the display. The display  
will show the currently set held call  
reminder time.  
3 Press the soft key under CHANGE  
repeatedly, until the desired held call  
reminder time is displayed.  
The choices are:  
Hold Remind:2min (factory setting)  
Hold Remind:1min  
Hold Remind:30s  
Hold Remind:OFF  
4 Press PROGRAM to exit.  
69  
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Additional Information  
Adjusting Auto Hold Drop Time  
1 Press PROGRAM.  
- The display will read “Program...”  
Your EPIC telephone is factory-set to automati-  
cally drop a call if it is on hold for more than 30  
minutes. This feature is designed to prevent  
calls from accidentally being placed on hold  
indefinitely. If you would prefer a different length  
of time, you may change the setting 5 minutes or  
15 minutes instead.  
2 Press the soft key under NEXT  
repeatedly, until ”Advanced Setting”  
appears in the display, and then  
press ENTER.  
3 Press the soft key under NEXT  
repeatedly, until “Hold Drop Time”  
appears in the display, and then  
press ENTER.  
The display will show the currently  
set hold drop time.  
4 Press the soft key under CHANGE  
repeatedly, until the desired hold  
drop time is displayed.  
The choices are:  
Hold Drop: 5 MIN (5 Minutes)  
Hold Drop:15 MIN  
Hold Drop:30 MIN (factory setting)  
5 Press PROGRAM to exit.  
70  
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Additional Information  
Adjusting Flash Length  
1 Press PROGRAM.  
- The display will read “Program...”  
Your EPIC telephone is factory-set to have a  
flash length of 700 milliseconds, which is appro-  
priate for most environments. However, if your  
installation requires a longer or shorter flash  
length, you may change the length to 100 mil-  
liseconds, 300 milliseconds, or 1 second.  
2 Press the soft key under NEXT  
repeatedly, until “Advanced Setting”  
appears in the display, and then press  
ENTER.  
3 Press the soft key under NEXT  
repeatedly, until “Flash Length”  
appears in the display, and then press  
ENTER.  
The display will show the currently set  
flash length.  
4 Press the soft key under CHANGE  
repeatedly, until the desired flash  
length is displayed.  
The choices are:  
Length:100ms (100 milliseconds)  
Length:300ms  
Length:700ms (factory setting)  
Length:1 second  
5 Press PROGRAM to exit.  
71  
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Additional Information  
Erasing All Feature Settings  
To erase all feature settings at  
a particular telephone:  
To erase all the feature settings stored at a par-  
ticular station and return that telephone to its  
original factory settings, follow these steps.  
1 Press PROGRAM.  
- The display will read “Program...”  
Note that when you erase all feature settings at  
a particular station, you do not erase the memo-  
ry dial or the shared directory dial numbers that  
may be stored in this station. If you ever wish to  
erase stored memory numbers, follow the  
instructions on page 49.  
2 Press the soft key under NEXT  
repeatedly, until “Advanced Setting”  
appears in the display, and then  
press ENTER.  
3 Press the soft key under NEXT until  
“Erase Settings” appears in the dis-  
play, and then press ENTER.  
- The display will read “Feature  
Settings.”  
4 Press the soft key under ERASE.  
- The display will read “Erasing  
Done!”  
72  
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Additional Information  
Setting the Loop Voltage Detector  
Your Epic telephone will light up its line status  
indicators when a non-EPIC telephone such as a  
fax machine, modem, or standard telephone is  
using a line.  
To set your telephone’s loop  
voltage detector:  
1 Press PROGRAM.  
- The display will read “Program...”  
Note: If the line status indicators of your EPIC  
telephones do not function properly, either failing  
to light up when a standard telephone uses a  
line, or staying lit even though no telephone is  
using a line, then the loop voltage detector set-  
ting needs to be adjusted.  
2 Press the soft key under NEXT  
repeatedly, until “Advanced Setting”  
appears in the display, and then  
press ENTER.  
3 Press the soft key under NEXT  
repeatedly, until “Loop Detect”  
appears in the display, along with  
the current setting.  
The factory setting of 48 volts is appropriate for  
most installations. If this is not suitable, try set-  
ting your phone to 24 volts, and if that does not  
work, then set it to 12 volts. You can also turn  
this feature OFF if you prefer.  
4 Press the soft key under CHANGE  
repeatedly, until the desired loop  
detect setting is displayed.  
If a line indicator at your EPIC telephone stays lit  
because there is no telephone line connected,  
and you wish to turn it off, do not use this feature.  
Instead refer to page 19 and set this unconnect-  
ed line at this station to UNCONNECTED.  
The choices are:  
Loop Detect: 48V (factory setting)  
Loop Detect: 24V (24 volts)  
Loop Detect: 12V  
Loop Detect: OFF  
5 Press PROGRAM to exit.  
73  
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Additional Information  
Troubleshooting Guide  
If you are having difficulty with your EPIC telephone, DO NOT RETURN IT!  
You may find your problem and solution listed below. If not, call TMC’s toll-free customer support  
line at 1-800-TMC-1638, and an expert will walk you through your problem. You may also use this  
toll-free line if you ever have a question that is not answered in your User’s Guide.  
The telephone does not work,  
and you do not get dial tone.  
Check all connections and make sure that they are secure-  
ly in place (See pages 4-7).  
Make sure that the AC adapter is plugged into a jack not  
controlled by a wall switch.  
If possible, check your jack wiring by testing a non-system  
phone at the jack in question. If this standard telephone  
does not work, then local telephone company lines or your  
own wiring may be causing the problem.  
The display reads “Station  
#??”  
Press the soft key under CHANGE to assign this telephone  
a station number (See page 8).  
The intercom does not work  
OR  
The telephone does not indi-  
cate the status of the other  
EPIC phones in the system  
OR  
The problem may be with your installation:  
Make sure that the telephone lines are properly installed  
(See page 9).  
The problem may be with one telephone:  
Disconnect one telephone at a time to determine if a partic-  
ular phone is causing the problem.  
There is a delay in getting dial  
tone.  
The problem may be caused by interference:  
Disconnect all possible sources of interference one at a time  
to determine if one of these is causing the problem.  
Possible sources are such things as other phones, fax  
machines, modems, or such things as radios or computers  
in extremely close proximity.  
The problem could be caused by outside interference:  
Disconnect Line 1 from dial tone at the network interface. If  
this solves the problem, then the interference is coming from  
outside over Line 1. If this is the case, call TMC to request  
an RF line filter, which will be sent to you free of charge.  
74  
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Additional Information  
Troubleshooting Guide (Continued)  
Problem  
Solution  
The line LED flashes when a  
call comes in, but the tele-  
phone does not ring.  
Make sure that the ringer is on (See page 22).  
Adjust the ringer volume control (See page 23).  
Make sure that Do Not Disturb is not on (See page 37).  
Some telephones do not ring.  
If there are several non-system telephones on the line that  
does not ring disconnect some of them.  
The telephone does not oper-  
ate during a power outage.  
Make sure that fresh batteries are installed in the telephone  
(See page 68).  
The battery icon stays lit in the  
display.  
Make sure that fresh batteries are installed in the telephone  
(See page 68).  
You cannot hear the other  
party.  
Adjust the volume control (See page 23).  
You cannot join a telephone  
call in progress.  
The Call Privacy feature prevents another EPIC telephone  
from interrupting a call in progress. The person already on  
the call may release the call privacy or conference you into  
the call (See pages 29 and 39).  
If you don’t want Call Privacy in your system, you can turn it  
off (See page 18).  
The telephone line status indi-  
cators stay lit, even though the  
line is not in use.  
If this line is not connected to a telephone line, you must set  
it as UNCONNECTED (See page 19).  
If this line is connected to a telephone line, yet still stays lit,  
then adjust the loop voltage detector setting (See page 73).  
Other problems.  
Make sure that you have followed all of the instructions in  
this User’s Guide. If you continue to have problems, call  
TMC’s toll-free customer support line at 1-800-TMC-1638. If  
you cannot correct the problem, disconnect the telephone  
and refer to the TMC limited warranty information on page  
78.  
75  
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Additional Information  
FCC Information  
This equipment complies with Part 68 of the FCC rules. On the base of this equipment is a label  
that contains, among other information, the FCC registration number and ringer equivalence num-  
ber (REN) for this equipment. If requested, this information must be provided to the telephone  
company.  
The FCC requires that you connect your telephone to the telephone network through a modular  
telephone outlet or jack, which must comply with FCC part 68 rules.The modular telephone outlet  
or jack to which your EPIC telephone must be connected is a USOC RJ11C or RJ14C.  
The Facility Interface Codes (FIC) for your EPIC telephone is 02LS2 which is a 2-wire, Local  
Switched Access, Loop-start.  
The REN is used to determine the quantity of devices which may be connected to the telephone  
line. The REN for your EPIC telephone is 0.2. Excessive RENs on the telephone line may result  
in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of  
the RENs should not exceed five (5). To be certain of the number of devices that may be con-  
nected to the line, as determined by the total RENs, contact the telephone company to determine  
the maximum REN for the calling area.  
If the terminal equipment EPIC telephone causes harm to the telephone network, the telephone  
company will notify you in advance that temporary discontinuance of service may be required. But  
if advance notice isn’t practical, the telephone company will notify you as soon as possible. Also,  
you will be advised of your right to file a complaint with the FCC if you believe it is necessary.  
The telephone company may make changes in its facilities, equipment, operations or procedures  
that could affect the operation of the equipment. If this happens, the telephone company will pro-  
vide advance notice in order for you to make the necessary modifications in order to maintain unin-  
terrupted service.  
If trouble is experienced with your EPIC telephone, please contact TMC Corporation at 1-800-  
TMC-1638 for repair and/or warranty information. If the trouble is causing harm to the telephone  
network, the telephone company may request you remove the equipment from the network until  
the problem is resolved. Do not attempt to repair or modify this equipment. Please contact TMC  
Corporation for information on obtaining service for this product.  
This equipment cannot be used on public coin service provided by the telephone company.  
Connection to Party Line Service is subject to state tariffs. (Contact the state public utility com-  
mission, public service commission or corporation commission for information.)  
This equipment is hearing-aid compatible.  
76  
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Additional Information  
FCC Information (Continued)  
This equipment is capable of providing users access to interstate providers of operator services  
through the use of access codes. Modification of this equipment by call aggregators to block  
access dialing codes is a violation of the Telephone Operator Consumers Act of 1990.  
Warning: Changes or modifications to this unit not expressly approved by the party responsible  
for compliance could void the user’s authority to operate the equipment.  
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable  
protection against harmful interference in a residential installation. This equipment generates,  
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the  
instructions, may cause harmful interference to radio communications. However, there is no guar-  
antee that interference will not occur in a particular installation. If this equipment does cause  
harmful interference to radio or television reception which can be determined by turning the equip-  
ment off and on, the user is encouraged to try to correct the interference by one or more of the fol-  
lowing measures:  
-
-
-
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to  
which the receiver is connected.  
-
Consult the dealer or an experienced radio TV technician for help.  
This Class B digital apparatus complies with Canadian ICES-003.  
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.  
Automatic Dialers  
When programming emergency numbers and/or making test calls to emergency numbers:  
- Remain on the line and briefly explain to the dispatcher the reason for the  
call before hanging up.  
- Perform such activities in the off-peak hours, such as early morning hours  
or late evenings.  
77  
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Additional Information  
Warranty Information  
TWO-YEAR LIMITED WARRANTY  
We urge you to complete the Warranty Registration Form enclosed with your product and send  
it in. This will enable you receive future updates and product information from TMC.  
What does your warranty cover?  
Any defect in material or workmanship.  
For how long after the original purchase?  
Two years.  
What will TMC do?  
We will repair or, at our option, replace your TMC product at no charge to you. If we repair your  
product, we may use reconditioned replacement parts. If we choose to replace your product,  
we may replace it with a reconditioned one of the same or of a similar design. The exchange  
unit will be warranted for the remainder of your product’s original warranty period.  
How do you make a warranty claim?  
Call TMC to receive a Return Authorization Number. Properly pack your unit, and write the  
Return Authorization Number on the outside of the box. Do not include the cords etc. which  
were originally provided with the product unless specifically requested to do so by the TMC rep-  
resentative. Include in the package a copy of the sales receipt or other proof of the date of  
original purchase. Also print your name, address, phone number, and a detailed description of  
the defect or operating problem. Ship the product standard UPS or registered mail (you must  
prepay all shipping costs) to:  
TMC Corporation, Product Service Center, 2540 Route 130, Unit 117, Cranbury, NJ 08512  
After repairing or replacing your TMC product, we will ship it back to you at no cost to you.  
What does this warranty not cover?  
- Customer instruction. Your User’s Guide provides information regarding operating  
instructions and user controls. For additional information, ask your dealer.  
- Installation and set-up adjustments. Your User’s Guide provides information regarding instal-  
lation instructions. Please see your dealer for additional information.  
- Batteries, defects resulting from accidents, alterations, unauthorized repair, failure to follow  
instructions, misuse, neglect, fire, floods, lightning, and acts of God.  
- Product which has been modified or incorporated into other products.  
78  
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Additional Information  
Warranty Information (Continued)  
- Product purchased or serviced outside the U.S.  
We do not warrant your TMC products to be compatible with any particular telephone equip-  
ment or party line, key telephone systems, or more sophisticated customer premises switching  
systems.  
Neither do we warrant your TMC products to function properly in all user environments, since  
wiring and other factors can affect performance.  
Limitations and Exclusions  
This warranty is the only one we offer for your TMC product, and it sets forth all our responsi-  
bilities regarding your TMC product. There are no other express warranties.  
TMC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL  
DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY  
BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING  
THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PUR-  
POSE, ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.  
Some states do not allow the exclusion or limitation of incidental or consequential damages, or  
limitations on how long an implied warranty lasts, so the above exclusions or limitations may  
not apply to you. This warranty gives you specific legal rights and you may also have other  
rights which vary from state to state.  
79  
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Index  
Access Code, 14  
- adjusting held call reminder, 69  
- adjusting auto hold drop time, 70  
Accessories, iii, 66-67  
Automatic Line Selection, 12  
Auxiliary Lines, 2-3, 19, 59  
Indicator Light Description, 21  
Intercom  
Battery Operation, 68  
- making intercom calls, 50  
- answering intercom calls, 51  
- making pages, 52  
Caller ID, 32-33, 49  
Call Privacy, 18, 39  
- making All Pages, 52  
Call Timer, 41  
- answering pages, 53  
Centrex Console, 62-63  
Centrex Operation, 60-63  
Clock & Calendar Setting, 43  
Conference Calling, 29  
- blocking pages at your telephone, 53  
- using Off Hook Voice Announce, 55  
- monitoring a room, 56  
- intercom ring selection, 54  
Installation  
Data/Fax Jack, 65  
Delete, 25, 32-33  
Desk Pedestal, 20  
Desk/Table Installation, 4-5  
Dial, 32-33, 46-47  
- identifying existing wiring, 1  
- planning your installation, 2-3  
- installing desk/table phones, 4-5  
- installing wall mounted phones, 6-7  
- assigning station numbers, 8  
- verifying proper installation, 9  
Distinctive Ringing, 13  
Do Not Disturb, 37  
Door Intercom Adapter, iii, 67  
Line Preference, 12  
Line Reserve, 38  
Erasing Numbers  
Line Selection, 12  
- erasing all memory dial numbers, 49  
- erasing all shared directory numbers, 49  
- erasing toll restrictions, 49  
Erasing Settings  
- erasing all feature settings, 72  
External Feature Module, iii, 66-67  
External Paging Adapter, iii, 66  
Location of Controls, vii-viii  
Loop Voltage Detection, 73  
Making and Answering a Call, 25, 28  
- using speakerphone, 25  
- using redial, 26, 49  
Memory Dialing  
- features, 44  
- storing numbers & dialing, 45  
- personal directory dials, 46  
- shared directory dials, 47  
- special memory features, 48-49  
Music On Hold Adapter, iii, 66  
Mute, 36  
FCC Information, 76-77  
Flash, 35, 48  
- adjusting flash length, 71  
Handsfree Answer on Intercom, 51, 54  
Headset Operation, 42  
Hold Feature, 27  
80  
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Index  
Naming Stations, 57  
- erasing all feature settings, 72  
Network Services Button, 65  
New Call Lamp, 34  
Shared Directory Dials, 44, 47  
Speed Dials, 45  
Non-System Phones, 64  
Standard Configuration, 2, 58  
Station Number Assignment, 8  
Station Programming  
Off Hook Ringing, 22, 28  
Off Hook Voice Announce  
- at each station, 10  
- making off hook voice announcement, 55  
- responding to an off hook voice  
announcement, 55  
- at station #11, 11  
Switching Between Lines, 28  
- blocking off hook voice announcements at Telephone Company Voice Mail, 34  
your telephone, 55  
Optional Accessories  
Time and Date Adjustment, 43  
Toll Restriction  
- music on hold adapter, iii, 66  
- external paging adapter, iii, 66  
- door intercom adapter, iii, 67  
- 25 foot line cord, iii  
- 25 foot handset cord, iii  
- headset, iii  
- turning on and off, 40  
- setting up, 14-17  
Toll Restriction Access Code, 14  
Tone/Pulse Selection, 24  
- temporary tone dialing, 24, 48  
Transferring Calls, 30-31  
Troubleshooting Guide, 74-75  
Packing List, ii  
Paging  
Unconnected Lines, 2-3, 19  
- paging another station, 52  
- paging all phones, 52  
- answering pages, 53  
- blocking pages, 53  
Pause, 48  
Voice Mail, 34  
Volume Level Adjustments, 23  
Wall Mounting Bracket, 20  
Wall Mounting Instructions, 6-7  
Warranty Information, 78-79  
Power Failure Operation, 68  
Predialing, 25, 49  
Private Lines, 2-3, 19, 58  
Problems and Solutions, 74-75  
Redial, 26, 49  
Resetting Your Phone, 72  
Restricting Your Phone, 14-17  
Ring Centrex Console, 63  
Ringer Control, 22  
Room Monitoring, 56  
Safety Information, i  
Setting Up Your System, 10-19  
81  
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