Toshiba Telephone DKT2510 FS User Manual

Telecommunications Division  
TOSHIBA  
Digital Business Telephone Solutions  
Digital Telephone  
User Guide  
(includes Single Line Digital Keyphone LCD, Add-on Module, and  
Direct Station Selection Console)  
Release 2  
November 2001  
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Buttons ............................................................................................................................................ 4  
Flexible Buttons ......................................................................................................................... 6  
Chapter 2 Features  
Before You Begin ......................................................................................................................... 13  
Automatic Line Selection ......................................................................................................... 14  
Ringing Line Preference ........................................................................................................... 14  
Signalling .................................................................................................................................. 14  
Quick Reference ............................................................................................................................ 15  
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Call ForwardFixed ..................................................................................................................31  
Call ForwardExternal ...........................................................................................................32  
Call Park Orbits .............................................................................................................................34  
Call Park and Page ........................................................................................................................35  
Call Pickup ....................................................................................................................................36  
[DN] Pickup ..............................................................................................................................37  
Directed Call Pickup .................................................................................................................37  
Group Pickup ............................................................................................................................37  
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SP-OCA .................................................................................................................................... 56  
Override Calls ............................................................................................................................... 57  
Busy Override ........................................................................................................................... 58  
Do Not Disturb Override .......................................................................................................... 58  
Executive Override ................................................................................................................... 58  
Privacy Override ....................................................................................................................... 59  
Toll Restriction Override .......................................................................................................... 59  
Page Announcements .................................................................................................................... 60  
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Two (Tandem) Exchange Line Connection ..................................................................................75  
Exchange Line Buttons .............................................................................................................76  
Soft Keys .......................................................................................................................................85  
Soft Key Display ......................................................................................................................86  
How to Use Soft Keys ..............................................................................................................86  
Soft Key Prompts ......................................................................................................................89  
Busy Lamp Field (BLF) Display ...................................................................................................90  
CLI/DDI Information Mode ..........................................................................................................91  
DDI ...........................................................................................................................................91  
Call Park Orbit List Display ..........................................................................................................91  
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System Messages 65~99 .......................................................................................................... 95  
Message Notifications .............................................................................................................. 98  
Quick Reference .......................................................................................................................... 113  
Making an Internal Call .......................................................................................................... 113  
Making an Outside Call .......................................................................................................... 113  
Making an Outside Call Using ISDN ..................................................................................... 114  
Answering Calls ..................................................................................................................... 114  
Account Code Calls .................................................................................................................... 115  
Forced Account Codes ........................................................................................................... 115  
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Do Not Disturb (DND) Override ............................................................................................138  
Executive Override .................................................................................................................138  
Toll Restriction Override ........................................................................................................139  
Paging Announcements ...............................................................................................................139  
Repeat Last Number Dialled .......................................................................................................140  
Speed Dial ...................................................................................................................................140  
Timed Reminders ........................................................................................................................141  
Voice Mail Integration ................................................................................................................142  
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Contents  
Calling a Station ..................................................................................................................... 150  
Call Transfer with Camp-on ................................................................................................... 151  
Paging Access Codes .................................................................................................................. 156  
Speed Dial Access Codes ............................................................................................................ 158  
Appendix B Single Line Digital Telephone Access Codes  
Exchange Line Access Codes ..................................................................................................... 159  
Paging Access Codes .................................................................................................................. 160  
Speed Dial Access Codes ............................................................................................................ 161  
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Contents  
Appendix C Button Labels  
Notes to Users  
Index  
viii  
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Introduction  
This guide describes how to use the 2000 and 2500-series digital telephones for Strata CT systems.  
Models covered in this user guide include digital telephones equipped with a Liquid Crystal Display  
(LCD) and/or speakerphone (2500-series). Also discussed are the Single Line Digital Telephone  
(DKT2001) Digital Add-on Modules (DADMs) and the Direct Station Selection (DSS) Console.  
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Organisation  
Introduction  
Organisation  
o
o
o
buttons, Light Emitting Diodes (LEDs), and LCDs.  
Detailed instructions on using each feature are covered.  
Chapter 3 – LCD Operation includes an explanation of the Control button and Soft Key  
operations. Features which are available only on the LCD digital telephone are presented  
o
o
o
o
Chapter 4 – The Single Digital Telephone Grand Tour describes the Single line digital  
telephone console features and buttons.  
Chapter 5 – Single Line Digital Telephone Features describes the Single line digital telephone  
Chapter 6 – Add-on Module/DSS Console describes the feature buttons and their associated  
Appendix A – Digital Telephone Access Codes provides instructions for programming a  
sequence of steps or access codes onto feature buttons. It includes Exchange Line Access Codes,  
Paging Group Codes, Feature Access Codes (User Programmable Buttons), and Speed Dial  
Access Codes.  
o
o
o
Appendix B – Single Line Digital Telephone Access Codes provides access codes for outside  
speed dial numbers, exchange lines, paging groups and paging zone codes.  
Appendix C – Button Labels lists the feature button designations of the 2500-series digital  
telephone models.  
Notes to Users contains an overview of Safety Approval and EMC Compliance details.  
How to Use This Guide  
We suggest that you read this entire guide and get acquainted with the Strata CT digital telephones  
and its features. Once you become acquainted with the basic features, you can use this guide in  
conjunction with the Digital Telephone Quick Reference Guide.  
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Introduction  
How to Use This Guide  
Conventions  
Letters in [brackets] represent buttons which have Directory Numbers on them. For example:  
Conventions  
Description  
Elaborates specific items or references other information. Within some tables,  
general notes apply to the entire table and numbered notes apply to specific  
items.  
Note  
Important!  
CAUTION!  
WARNING!  
[DN]  
Calls attention to important instructions or information.  
Advises you that hardware, software applications, or data could be damaged if  
the instructions are not followed closely.  
Alerts you when the given task could cause personal injury or death.  
Represents any Directory Number button, also known as an extension or  
intercom number.  
Represents any Primary Directory Number button (the extension number for  
the telephone). An extra appearance of the PDN on the same phone is not  
considered as a SDN.  
[PDN]  
Represents any Secondary appearance of a PDN. A PDN which appears on  
another telephone is considered an SDN.  
[SDN]  
[PhDN]  
Represents any Phantom Directory Number button (an additional DN).  
Represents telephone buttons.  
Arial Bold  
Shows a multiple PC keyboard or phone button entry. Entries without spaces  
between them show a simultaneous entry. Example: Esc+Enter. Entries  
with spaces between them show a sequential entry. Example: # + 5.  
Plus (+)  
Tilde (~)  
o
Means through.Example: 200~220 station range.  
Denotes the step in a one-step procedure.  
Denotes a procedure.  
o
Grey words within the printed text denote cross-references. In the electronic  
version of this document (Strata Technical Library CD-ROM), cross-  
references appear in blue hypertext.  
See Figure 10  
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Related Documents/Media  
Introduction  
Action/Response  
The left column gives you single The right column gives the immediate response to your  
action. This column also includes additional notes and  
comments.  
or numbered steps that you need  
to perform a procedure.  
Related Documents/Media  
Note Some documents listed here may appear in different versions on the CD-ROM or in print. To  
find the most current version, check the version/date in the Publication Information on the  
back of the documents title page.  
Refer to the following documents for more information:  
o
Strata CT General Description provides a system overview including hardware and feature  
information.  
o
Strata CT System Administrator Guide gives instructions for the System Administrator to  
manage the system. Contains instructions for Station Relocation, System Speed Dial, and other  
features only activated by the System Administrator.  
o
o
Strata CT Digital Telephone Quick Reference Guide provides a quick reference for frequently-  
used digital telephone features.  
Strata CT Electronic Telephone User Guide explains all the procedures necessary to operate  
Toshiba-proprietary electronic telephones, including all LCD features. It also includes  
instructions for using the electronic DSS console.  
o
o
o
o
Strata CT Electronic Telephone Quick Reference Guide provides a quick reference for  
frequently-used electronic telephone features.  
Strata CT Standard Telephone User Guide explains all the procedures necessary to operate  
rotary dial and push-button standard telephones.  
Strata CT ACD Agent User Guide describes the ACD agent feature operation along with step-  
by-step procedures for using features.  
Strata CT ACD Supervisor Guide provides instruction on how to use the ACD supervisor  
features.  
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Introduction  
Related Documents/Media  
o
Strata Technical Library CD-ROM enables you to view, print, navigate and search publications  
for Strata DK40 and Strata CT digital business telephone systems. It also includes Strata CT ACD  
Documentation, including the ACD Agent Guide and ACD Supervisors Guide. ACD Installation  
and Programming instructions are included in the Strata CT Installation and Maintenance  
Manual and the Strata CT Programming Manual.  
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Related Documents/Media  
Introduction  
xiv  
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The Digital Telephone Grand Tour 1  
This chapter familiarises you with the controls and indicators located on your digital telephone.  
Understanding the function of the feature buttons and their associated LEDs will improve your  
efficiency in using the telephone and will help you take advantage of all of the benefits your telephone  
offers.  
Toshiba digital telephones incorporate state-of-the-art telecommunications technology and provide a  
vast array of calling features. They are easy to operate, and all features are accessed with a feature  
button or a brief access code.  
If your telephone is equipped with an LCD, information and feature prompting makes call handling  
more efficient and provides easy access to frequently-used features. Abbreviated feature prompts  
guide you through specific tasks.  
In addition to the standard features, the LCD telephones provide Alphanumeric Messaging, Busy  
Lamp Field (BLF) Identification, Exchange Line (EL) Identification, Timed Reminders with  
Messaging, Speed Dial Memo Directory Dialling, User Name/Number, Call Duration, Date/Time of  
Day displays, and the ability to display names and telephone numbers of outside, incoming callers.  
Telephones equipped with a speakerphone, enable you to make and receive outside and internal calls  
without lifting the handset.  
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Digital Telephone Models  
The Digital Telephone Grand Tour  
Digital Telephone Models  
Feature operations in this guide use the button designations for the 2500-series models.  
The following telephone models belong to the 2500-series (see Figure 1 on Page 3):  
o
o
o
o
DKT2510-FS (10-button model that enables users to answer internal calls without lifting the  
handset)  
DKT2510-FSD (10-button model equipped with a LCD and a speakerphone which enables users  
to make and receive outside and internal calls without lifting the handset)  
DKT2520-FS (20-button speakerphone model which enables users to make and receive outside  
and internal calls without lifting the handset)  
DKT2520-FSD (20-button speakerphone model equipped with an LCD, and a speakerphone  
which enables users to make and receive outside and internal calls without lifting the handset).  
Note For the Single Line Digital Telephone (DKT2001) see Chapter 4 on Page 107  
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The Digital Telephone Grand Tour  
Buttons  
Buttons  
LCD Display  
Handset  
LCD Control/Soft  
Key Buttons  
Red/Green  
LED Indicators  
Dial Pad  
Flexible Buttons  
0539  
Fixed Buttons  
Microphone Location  
Figure 1  
20-button Digital Speakerphone with LCD  
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Buttons  
The Digital Telephone Grand Tour  
Buttons  
There are two sets of buttons, fixed and flexible. The fixed buttons (e.g., Mic, Msg, Redial, Hold,  
Conf/Trn, Volo, and Volo) are standard to every Strata DK 2500-series telephone (see Table 1).  
The flexible buttons consist of Directory Number (Primary, Secondary, Phantom) and feature buttons.  
The number of preprogrammed flexible buttons varies by telephone.  
Fixed Buttons  
The fixed buttons are located on your dial pad and enable you to perform standard functions quickly  
and easily.  
Table 1  
Fixed Button Definitions  
Button  
Definitions  
Cnf/Trn  
(Conference/  
Transfer)  
Press to set up conference and transfer calls (see “Conference Calls” on Page  
41).  
Press once to hold internal or outside calls. The  
Line LED flashes green at the internal hold rate.  
HOLD LINE 10  
JAN 01 SUN 12:19  
...or press twice to enable Exclusive Hold. The Line  
LED flashes green at the exclusive hold rate.  
Exclusive Hold enables you to place a call on hold so that only you or  
somebody using a Call Pickup code at another station can retrieve it.  
To retrieve a call on hold:  
Hold  
Press Line or [DN] which is on hold  
...or if the call is on Exclusive Hold, from another station dial #5 plus your  
[DN], or dial #5#7 plus the Exchange line number (001~200) that the call is  
held on.  
If a call is not retrieved by a certain time (set in  
system programming), it recalls back to your  
HOLD LINE 201  
LINE 10 RECALL  
phone. You hear repeated recall tone (or if you are  
on the phone, you hear recall tone twice).  
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The Digital Telephone Grand Tour  
Buttons  
Table 1  
Fixed Button Definitions (continued)  
Button  
Definitions  
If the held party hangs up, the call is released and the Exchange provides a  
hold-release signal.  
Hold (continued)  
If your telephone is programmed for Automatic Hold, existing calls are  
automatically placed on hold when you answer a call or make another call.  
(See Automatic Holdon Page 24.)  
A different call can be held on each [DN] or  
Line button on your phone. Each time you  
press Scroll, a different [DN] or Line is  
selected. The selected buttons LED flashes  
rapidly and your LCD displays information for  
CO LINE 02  
HOLD  
DN 202  
the call holding on that button (samples  
shown at right).  
HOLD  
Press to toggle the microphone ON/OFF while the telephone is in use. The  
LED indicates the status of the microphone.  
The microphone and accompanying LED are always ON when receiving  
voice firstinternal [DN] calls to enable Handsfree Answerback and OFF if  
you receive a ring-first call. Mic may be ON/OFF when placing an on-hook  
Exchange line or internal [DN] call.  
Mic  
(Microphone)  
Each stations Mic can be set in system programming to switch ON/OFF with  
one touch, to switch OFF only while pressed and held, or to be either ON/OFF  
at the start of handsfree dialling.  
To talkback to an HS-OCA call, press and hold Mic and talk over your  
telephone handset/headset. The LED and microphone remain OFF during  
OCA talkback operation (see HS-OCAon Page 56).  
Mic functions on Handsfree Answerback and OCA calls for privacy.  
When Msg LED flashes, press Msg to call back the station or voice mail  
device that activated the LED (see Message Waitingon Page 51). This is the  
telephones [PDN] message waiting button.  
Msg  
(Message)  
Press the same [DN] or Line that you used to dial the original number. Press  
Redial. The last number called is redialled.  
Redial  
If you have Automatic Line Selection, you must first lift the handset.  
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Buttons  
The Digital Telephone Grand Tour  
Table 1  
Fixed Button Definitions (continued)  
Button  
Definitions  
Press to toggle the speaker ON/OFF. The LED indicates the status of the  
speaker.  
Spkr  
(Speaker)  
Spkr must be pressed and held down when switching from Handset to  
Speakerphone mode.  
Also selects a line or the internal [PDN] if programmed for auto preference in  
system programming. Can be used to disconnect on-hook speakerphone  
calls.  
Volo  
Volo  
Press to adjust volume levels (see Volume Controlson Page 11).  
Flexible Buttons  
All flexible buttons must be programmed for your telephone in system programming and vary for  
individual telephones. If a button does not appear on your display or telephone keystrip label, see  
your System Administrator for button assignments.  
Line Buttons  
You may have buttons designated as Line and/or Pooled Line Grp which enable you to directly  
access outside Exchange lines. Pooled Line Grp enables you to access available Exchange Lines  
from a group of lines appearing under one button.  
If your telephone does not have a Line or Pooled Line Grp button and you want to access outside  
Exchange lines, you can use access codes. For a listing of these codes, see Digital Telephone Access  
Codeson Page 155.  
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The Digital Telephone Grand Tour  
Buttons  
Directory Number [DN] Buttons  
The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They are used to initiate or answer a call  
and are known as your extension or intercom number(s). You can have multiple [DN] buttons on your  
telephone (see Figure 2), including [DNs] belonging to another telephone, [SDNs].  
Incoming calls ring your telephones [PDNs] from the top down. For example, incoming calls to  
Station 210s [PDNs] first ring the 210-1button, then 210-2,and finally 210-3.Your [PDN] is  
considered busy only when all of the [PDNs] are being used by your telephone or other telephones,  
and/or when your telephone is on any type of Exchange Line or [DN] call.  
If you have an LCD telephone, you can find out the actual Directory Number  
of a [DN] button by pressing the [DN] you want to display and dialling  
DN = 210  
#407. The number (210) displays.  
Table 2  
Directory Button Definitions  
Button  
Definitions  
Press to answer a call to the Primary Directory Number or to initiate a  
phone call. The [PDN] is specifically your Extension Number or Intercom  
Number. Your telephone can have up to four [PDN] buttons with your  
number. You can set Call Forward and Voice Mail ID code for your  
[PDN].  
[PDN]  
Primary Directory  
Number  
[SDN]  
Secondary Directory  
Number  
A [PDN] of another telephone which appears on your telephone is  
considered a [SDN]. You cannot set Call Forward and Voice Mail ID  
code for [SDNs] on your telephone.  
Up to eight Phantom Directory Numbers can be dedicated to a station or  
shared by a group of stations. One example of a Phantom Directory  
Number application is when it is used as a common phone number for  
an entire department. For instance, when the [PhDN] appears on a  
group of telephones, such as the Sales Department, it will ring on all of  
the telephones of the group when it is called. You can only set Call  
Forward and Voice Mail ID code for [PhDNs] that are owned by your  
telephone. You can have a separate message waiting button and  
mailbox for up to four [PhDNs] on your telephone.  
[PhDN]  
Phantom Directory  
Number  
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Buttons  
The Digital Telephone Grand Tour  
540  
510  
580  
510  
Phantom Directory Numbers  
[PhDNs]  
MW/50  
500  
500  
211-1  
211-2  
210-1  
210-1  
210-2  
210-3  
Secondary Directory Numbers  
[SDNs] of Station 211  
Calls to Station 211 can be  
originated or answered by Station  
210 by pressing the 211-1 or 211-2  
210-2  
210-3  
211-1  
211-2  
Station 210's Primary Directory  
Station 210  
Station 211  
Figure 2  
Multiple Directory Numbers Example  
Feature Buttons  
Preprogrammed feature buttons can be assigned to your telephone and vary for individual telephones.  
See Table 23 on Page 163 for a list of all the possible feature buttons.  
If a button does not appear on your display or telephone keystrip label, see your System Administrator  
for button assignments.  
If your telephone has not been programmed for a Speed Dial button, you can substitute the  
in any of the procedures that appear in this guide.  
key  
*
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LCD  
LCD  
In its idle state, the 32-character LCD feature on your digital telephone gives you an accurate desk  
clock and calendar combination. When you have an outside call in progress, an elapsed time display  
gives a constant reminder of the call duration. Alphanumeric messaging capability is also provided  
(see Messages, Memos, and Name Displayon Page 93). All display functions occur automatically  
as call processing proceeds.  
A +next to the LCD readout (sample shown at right) on your telephone  
CF-A 201-203+  
indicates there is more data in memory. Press Scroll to advance through the  
JAN 01 TUE 12: 19  
information. Press Page to switch from the CF display to the User Name  
display.  
All LCD examples in this user guide are shown with Soft Keys turned OFF. If your telephone has Soft  
Keys turned ON, the displays may be different (e.g., the information on rows 1 and 2 is reversed), but  
they still enable you to follow the steps in this guide.  
LCD Buttons  
There are two sets of buttons available with the LCD, Control and Soft Key (see Figure 3). The  
Control buttons consist of the Mode, Page and Scroll functions, while the Soft Keys offer access to  
frequently-used features that appear as abbreviated prompts above the Control buttons.  
Soft Key Prompts  
TRNS  
Mode  
CONF  
Page  
PGE  
Scroll  
Soft Key and Control Buttons  
0622  
Figure 3  
LCD Buttons (with sample Soft Keys)  
Both sets of buttons cannot be active at the same time.  
o
o
Soft Keys are active when the Soft Keys are turned on and the telephone is active (on a call).  
Control buttons are active when the Soft Keys are turned off and/or the telephone is idle.  
(See Chapter 3 LCD Operation for an explanation of how to use these buttons.)  
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LED Indicators  
The Digital Telephone Grand Tour  
LED Indicators  
Each line and feature button has a LED next to it which indicates the status of the line or feature  
associated with the button.  
Line LEDs light red or green and flash at varying rates to indicate call status (see Table 3).  
Table 3  
LED Indicators  
Your Station (Green)  
Interval Rates  
Other Station (Red)  
Use  
Line or [DN] In-Use  
(access outside line)  
2 seconds on, 1/8 second off  
1/8 second ON/OFF  
steady  
Incoming Call  
(while ringing)  
1 second on at 10 pulses/second  
1 second OFF  
one second ON/OFF  
1/2 second ON/OFF  
Hold (outside line)  
4 pulses/second for 1/8 second  
ON/OFF  
If using Pooled Line Grp, the hold  
indication is only at the station that  
places the call on hold.  
Hold – Consultation  
(during consultation/transfer to another 10 pulses/second  
station)  
steady  
steady  
flashes  
Hold – Exclusive (outside line)  
10 pulses/second  
Hold – Recall  
(when held call recalls your idle  
station)  
1 second at 2 pulses/second,  
1 second at 10 pulses/second  
1 second at 2 pulses/second, 1  
second at 10 pulses/second  
Hold – Exclusive Recall  
steady  
Internal Call  
(while station ringing)  
Your [PDN] flashes 10 pulses/  
second1 second off  
[SDN] red flashing or  
green ringing  
Busy Station Transfer  
(outside call transferred to your busy  
station from a designated station or  
AA)  
4 pulses/second, 1/8 second ON/ 3/4 second on, 1/8  
OFF  
second OFF  
After disconnecting first call...  
Alert Signal  
10 pulses/second  
.5 seconds  
2 pulses/second  
4 seconds  
steady  
Conference  
10 pulses/second  
10  
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The Digital Telephone Grand Tour  
On-hook/Off-hook  
On-hook/Off-hook  
Some procedures in this user guide instruct you to perform a step while on-hookor off-hook.”  
These terms refer to the position of the handset. Off-hookindicates that the handset should be lifted  
off of the telephone cradle. On-hookindicates that the handset should remain in the cradle and  
should not be lifted.  
Volume Controls  
Your telephone has a volume increase and decrease button for controlling speaker and handset  
volume levels.  
You must hold down either button (Vol o/Vol o) for at least 1/8 second for any volume change to  
occur. If you continually hold down either button, the volume continually changes about every half  
second until the level limit is reached.You hear ring tone as long as you press a Volume button when  
your telephone is idle.  
The method for changing feature volume varies. Some features can be adjusted using only the Vol o/  
Vol o (see Table 4) and others require additional buttons (see Table 5 on Page 12)  
.
Table 4  
Using only Vol o/Vol o  
Phone  
Status  
Feature  
Comments  
Adjusting the ring tone volume also changes the volume level of  
incoming Handsfree Answerback and Speaker OCA calls before  
they are answered by pressing a [DN].  
Ring Tone Volume/Incoming Handsfree  
Answerback and Speaker OCA  
On-hook,  
Idle  
After a call is terminated and the handset is on-hook, the volume  
level returns to the originallevel for the next call. This original”  
level can be adjusted to higher/lower in system programming.  
Handset Receiver  
Off-hook  
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Volume Controls  
The Digital Telephone Grand Tour  
Table 5  
Using Vol o/Vol o with Other Buttons  
Phone  
Status  
Feature  
Press  
Comments  
While pressing,  
The Mic LED flashes about six times while setting the  
On-hook/  
Off-hook  
hold Mic and Vol sensitivity. When the microphone is set for the lowest  
Microphone Sensitivity  
o/Vol o for three or normal sensitivity, the Mic LED lights steady when  
seconds.  
the telephone is busy on a speakerphone call.  
While pressing,  
hold Redial and  
Vol o  
On-hook/  
Off-hook  
The tones are received over the handset/headset  
and speaker.  
Handset/Headset Call  
Waiting Tone  
While pressing,  
hold Redial and  
Vol o  
On-hook/  
Off-hook  
The tones are received over the speaker.  
Muted Tone Burst  
[DN] followed by  
#6101 then  
You hear the muted tone for 15 seconds or until  
disconnected by pressing Spkr.  
Tone sent for Busy or DND  
Override, Call Transfer with  
Camp-on, etc.  
On-hook  
On-hook  
Vol o/Vol o  
Your phone rings for 15 seconds or until  
disconnected by pressing Spkr. Enables you to  
check if you can hear ringing at a distance from your  
telephone.  
Ringing, Handsfree  
Answerback, and Speaker  
OCA.  
#6102 followed  
by Vol o/Vol o  
After you press a [DN], you hear dial tone.  
On-hook,  
idle  
[DN] followed by  
Vol o/Vol o  
Speaker  
Adjusts Internal and Exchange Dial Tone,  
Background Music.  
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Features  
2
This chapter lists all the digital telephone features in alphabetical order beginning on Page 18. These  
features can be performed on 2500-series digital telephones equipped with or without LCDs. Features  
which require a telephone equipped with a speakerphone are noted.  
Before You Begin  
If you are a new user of the Strata CT digital telephone, you need to find out if your telephone has  
been set up for Automatic Line Selection and Ringing Line Preference. You will also need to know if  
your telephone has tone or voice first signalling when you receive an internal call:  
o
o
Tone Signalling rings.  
Voice First Signalling does not ring; instead you hear a long tone, then the callers voice.  
Each of these features are enabled in system programming and determine how you will make and  
answer calls on your telephone.  
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Before You Begin  
Features  
Automatic Line Selection  
You have Automatic Line Selection, if you hear dial tone and the [DN], Line,  
or Pooled Line Grp LED lights steady green. The LCD displays the station  
number (201) and the seized Exchange line (sample shown at right).  
NO. 201  
USING LINE 11  
o Lift the handset or press Spkr.  
You do not have Automatic Line Selection, if you hear silence.  
o Press an available [DN] or Line before dialling.  
Ringing Line Preference  
You have Ringing Line Preference, if you can answer a line ringing your station by lifting the handset  
or pressing Spkr. You do not have Ringing Line Preference, if you have to press the button associated  
with the ringing call (flashing LED) to answer the call.  
If your telephone does not have Automatic Line Selection, press the flashing [DN] or Line first,  
before using the handset or Spkr.  
Signalling  
If you hear a long tone, followed by a callers voice, you have Voice First Signalling.  
o Talk in the direction of your telephone  
...or answer the call as you normally would using either the handset or Spkr.  
If you hear successive ring tones, you have Tone First Signalling.  
o Lift the handset or press Spkr.  
Note You can change to the alternate signalling method when making a call on a call-by-call basis  
by pressing 1 after dialling an internal telephone number.  
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Features  
Quick Reference  
Quick Reference  
The following is a quick reference chart for using your telephones standard features.  
Making an Internal Call  
1. Lift the handset or  
press Spkr  
...or if you do not  
have Automatic Line  
Selection, press a  
[DN].  
2. Dial a directory  
NO. 203  
201  
number (201).  
3. When finished with  
the call, hang up or  
press Spkr.  
Making an Outside Call  
1. Lift the handset or  
NO. 203  
press Spkr  
USING LINE 6  
...or if you do not  
have Automatic Line  
Selection, you must  
also:  
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Quick Reference  
Features  
...or Pooled Line  
Grp  
...or [DN], then enter  
an Exchange line or  
line group access  
code (see Exchange  
Line Access Codes”  
on Page 155).  
2. Dial the telephone  
number.  
The LED flashes green and the digits  
are displayed as you dial.  
NO. 203  
5551374  
The display automatically changes  
from dialled number to elapsed time  
after a programmed period. After you  
hang up, elapsed time is displayed for  
15 seconds and then changes to date/  
time display.  
NO. 203  
00: 13: 23  
3. When finished with  
the call, hang up or  
press Spkr.  
Making an Outside Call to an ISDN Trunk  
1. Access an outside  
Exchange line  
2. Dial the number.  
3. Press Start.  
The dialled digits will not be sent until you press this button  
or until the timer expires. See ISDN Outgoing Callingon  
Page 51 for more information on ISDN calls.  
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Features  
Quick Reference  
On-Hook Dialling  
1. Press Spkr (if you have  
Automatic line selection).  
2. Access an outside line and  
dial a telephone number.  
3. Lift the handset when the  
called party answers.  
Note If you have a full speakerphone, you do not  
have to lift the handset.  
4. When finished with the call,  
hang up or press Spkr.  
Answering Calls  
When you receive an incoming call, the LCD displays either the Exchange  
NO. 203  
line (10)  
LINE 10 RINGING  
... or the stations [PDN] (210).  
NO. 203  
210 CALLING  
o Lift the handset or press  
The green LED changes from incoming call rate to the in-use  
rate. Your LCD displays the answered line.  
Spkr  
...or if you do not have  
Ringing Line Preference,  
press the flashing [DN],  
Line, or Pooled Line Grp  
and lift the handset.  
For information on CLI/DDI LCD displays for incoming calls,  
see Chapter 3 LCD Operation.  
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Account Code Calls  
Features  
Incoming Call Notification  
Muted ringing while you are on a call indicates an incoming call. If another call comes in during the  
first call, release, transfer, or place the call on hold, then answer the second call.  
o Press Release and Ans  
...or hold down the hookswitch for about one second.  
Account Code Calls  
Entered before or after a call, Account Codes (i.e., Forced, Voluntary) can be used for a variety of  
reasons including billing, tracking, and line restriction applications. Account Codes are recorded by  
the system and can, along with the details of the calls, be printed on a Station Message Detail  
Recording (SMDR) report.  
Forced Account Codes (Verified/Non-Verified)  
Some applications require you enter an Account Code, called a Forced Account Code, before dialling  
a telephone number.  
If the system is set for Verified Account Codes, station users must enter specific codes when entering  
the Forced Account Code(s) or the call does not execute. Verified Account Codes are established in  
system programming or by designated stations.  
o To dial using a Forced Account Code Emergency Override of Forced Account Codes  
You can bypass Forced Account Code requirements with three emergency numbers, including 999.  
See your System Administrator for these numbers:  
1) 999  
2) 112  
3) _______  
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Features  
Account Code Calls  
Voluntary Account Codes (Verified/Non-Verified)  
Voluntary Account Codes are usually optional. They can be entered after accessing an Exchange line  
or during a call, to keep track of the call for client billing purposes.  
An exception is a Voluntary Account Code which is required to change the Toll Restriction  
classification of your station. The code gives you access to telephone numbers outside your usual  
dialling area and must be entered prior to dialling the telephone number. As an example, if your  
station is restricted to local area calls, you can make national or international calls by using a  
Voluntary Account Code set in system programming.  
If the system is set for Verified Account Codes, station users must enter specific codes when entering  
the Voluntary Account Code(s) or the code is not validated for the SMDR call report.  
o To dial using a Voluntary Account Code  
1. After accessing an  
Exchange line, press  
Account Code  
Your conversation is not interrupted.  
NO. 204  
ENTER ACCT CODE  
Note If the Voluntary Account Code  
is not required to dial out, the  
account code can be entered  
during a call.  
...or Speed Dial + 50  
...or Speed Dial + 50  
(B5CAU/B5CBU)  
...or 50/ 050 if your  
* *  
telephone does not have  
a speed dial button.  
...or Cnf/Trns + #46  
2. Enter the Account Code. When your station is set for Verified  
Account Codes, you hear a half second  
NO. 204  
CODE VERIFIED  
confirmation tone if the code is valid.  
The outside party is not able to hear any tones (e.g., confirmation  
tones) when the Account Code digits are being entered. If your  
station is programmed not to verify Account Codes, you do not  
hear a confirmation tone.  
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Alarm Reset  
Features  
If the code is invalid, you hear two  
short tones.  
NO. 204  
CODE NOT VALID  
3. Dial another account  
The last code entered is recorded.  
code by repeating Steps  
1 and 2.  
4. Dial a telephone number. Any digits dialled after the code is entered in Step 2 is treated as  
part of a telephone number.  
Alarm Reset  
Your Strata CT system can be connected to a facility alarm system. All telephones produce a startling  
tone whenever this alarm is activated.  
o To reset the alarm  
o Press Alarm Reset.  
Alert Signalling  
Alert Signalling enables you to send an alert sound to a predesignated (partner) station by pressing a  
single button. This feature is based on the buzzkey, where, for example, a manager might alert his/  
her administrative assistant to enter the office.  
You can have as many as four Alert Signal(s) to send or receive an Alert Signal to/from other  
telephones. An Alert Signal is sent even if the alerted telephone is busy (on/off-hook) or in the DND  
or Call Forward mode.  
o To send an Alert Signal  
o Press Alert Signal. An alert tone sounds at the designated station.  
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Features  
Attendant Console Calling  
Attendant Console Calling  
Up to four Attendant Consoles can be installed per system. There can be up to three ways to call the  
Attendant Console, depending upon system programming.  
o To call any attendant console  
o Press a [DN] + 0.  
The call rings the Attendant Consoles 0 button. Dial 0 calls rotate  
between the consoles if more than one console is installed.  
o To call a specific console  
o Press a [DN] + the  
The call rings the consoles In-DN (incoming [DN] button). Your  
System Administrator can provide the Attendant Console(s)  
In-DNs.  
consoles [DN].  
o To call all consoles for an emergency  
o Press a [DN] + the  
emergency access  
code #400.  
The call rings the Emgr button on all attendant consoles.  
Automatic Busy Redial (ABR)  
After reaching a busy outside number, you can activate ABR so that the Strata CT system  
automatically redials the number at regular intervals. If the system redials an outside number that is  
still busy, ABR resets and tries again. This feature may not be allowed on some (or all) lines in your  
systemdepending on the telephone line type connected.  
ABR is not attempted while your station is busy, but continues to time-out.  
NO. 202  
The system inserts a pause (P) on your LCD before redialling the number.  
P555 3700  
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Automatic Callback (ACB)  
Features  
o To activate ABR  
1. When you reach a busy  
The LED flashes red.  
number, press Auto Busy  
Redial  
...or Cnf/Trn + #44.  
You hear confirmation tone.  
2. Hang up  
NO. 202  
ABR SET  
...or press Spkr.  
3. The system redials, up to 15  
times, every 30 or 60 seconds  
(depending on system  
programming).  
4. Your telephone receives ring  
tone, when ABR dials the  
number and it is available.  
The [DN] or Line and Spkr LEDs flash green.  
5. Lift the handset or press Spkr If you do not pick up the handset or press Spkr within  
and wait for the party to  
answer.  
30 seconds after a connection is made, you hear a  
muted ring for another 30 seconds, then the call  
disconnects.  
o To cancel ABR  
o Press Auto Busy Redial  
...or [DN] + #44.  
Automatic Callback (ACB)  
After reaching a busy/DND station, you can set ACB to have the system call you back when the  
called station becomes available. You can also set ACB to place you in a queue for an available  
Exchange line, if you reach a line group in which all lines are busy.  
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Features  
Automatic Callback (ACB)  
o To set ACB  
1. After reaching either  
You hear busy tone, followed  
by dial tone (two secs.), then  
busy tone.  
NO. 204  
INT 210 ACB SET  
a busy/DND station  
or Exchange line,  
press Auto  
When you set ACB at a busy  
station, its number (210)  
displays.  
Callback  
...or 4.  
When you set ACB at a busy  
line group, its access code  
number (801) is displayed.  
NO. 204  
INT 801 ACB SET  
2. Hang up  
You can make other calls while waiting for the called  
station/line to become available.  
...or press Spkr.  
3. Your telephone rings  
For busy/DND station: the  
NO. 204  
at a fast rate when the [DN] LED flashes green  
210 ACB  
called station or  
Exchange line  
becomes idle.  
(incoming call). The station  
number you called (210)  
displays.  
For busy Exchange line: the  
[DN] LED from which you  
attempted to first access the  
line flashes red (incoming call  
rate). The seized lines  
NO. 204  
LINE 3 ACB  
number (3) displays.  
4. Answer within three  
rings to prevent the  
callback from being  
cancelled.  
After you answer, you hear a single tone, and the LED  
flashes green (in-use).  
If you hear a busy tone after answering a callback, the  
called party is already on another call or the line has  
already been seized or has received an incoming call.  
Your request is not cancelled. You will be called again  
the next time a line becomes idle.  
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Automatic Hold  
Features  
5. If you were  
If the original call was made using LCR, the telephone  
attempting to make an number is automatically dialled.  
outside call and did  
not use LCR, you  
must now redial the  
telephone number.  
o To cancel ACB (to busy or DND station)  
o Press Auto Callback or [DN] + #43.  
Automatic Hold  
Automatic Hold enables you to automatically place a call on hold by pressing another outside Line or  
a [DN] buttonthere is no need to press Hold. You can also switch between calls without having to  
press Hold. Your telephone must be programmed for this feature, otherwise existing calls drop if you  
do not press Hold before answering or making another call.  
o To use Automatic Hold  
o While on a call, press another Line or [DN] to receive/originate a new call. The LED of the  
accessed line flashes (in-use). The first call is put on hold and the LED flashes (on-hold).  
o To switch between calls  
o Press Line or [DN] of the held call. The LED of the line just accessed flashes (in-use). The LED  
of the Line or [DN] placed on hold flashes (on-hold).  
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Features  
BGM Over Telephone Speakers  
BGM Over Telephone Speakers  
BGM over external speakers is controlled by the System Administrator. If BGM is enabled, you can  
turn it ON/OFF for your individual station speaker.  
o To enable/cancel BGM on your telephone speaker  
o Press Tel Set Music to toggle BGM ON/OFF.  
...or press a [DN] + #481 + Spkr to turn BGM ON and press a [DN] + #480 + Spkr to turn it OFF  
(ignore busy tone after dialling #481 and #480).  
Call Forward  
If your telephone has more than one [DN], you can assign Call Forward destinations for each [DN] on  
your telephone (up to one [PDN] and eight [PhDNs]. Each [DN] can be independently set for a  
different Call Forward feature. Call Forward must be set before the call is received and has priority  
over the Station Hunt feature.  
To set call forward from a [PDN] or [PhDN]:  
o
o
You must set the call forward from your telephone.  
Your telephone must be programmed as the owner of the [PDN] or [PhDN].  
Note If you hear a re-order tone when following any of the Call Forward steps, your telephone is  
not the owner of the [PDN]/[PhDN].  
If Call Forward is set, the following calls to your station forward (except in Call Forward-External  
mode):  
o
o
o
o
Internal calls (Handsfree and OCA calls optionally may or may not)  
Auto Attendant calls  
Exchange lines calls that ring only your station  
Transferred Exchange line or station calls  
Exchange lines that ring more than one station do not forward.  
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Call Forward  
Features  
Call Forward Modes  
You can set your telephone [PDNs] or [PhDNs] for a variety of Call Forward modes:  
o
o
Call ForwardAll Calls forwards all calls immediately; your telephone does not ring when  
called.  
Call ForwardBusy forwards calls immediately when your station, [PDN], or [PhDN] is busy  
or in the DND mode.  
o
o
On tone-firstsystems, if your [PDN] appears on more than one button on your telephone,  
Call Forward Busy forwards calls only when all [PDN] buttons are in use; if there is an idle  
[PDN], it flashes or rings when called.  
On voice-firstsystems, Call Forward Busy forwards all calls any time your telephone is in  
use.  
Note Call Forward-All Calls, Call Forward-Busy, Call Forward Busy-No Answer, and Call  
Forward-No Answer can be set with the touch of one button. See Feature Access Codeson  
Page 67.  
o
Call ForwardNo Answer forwards all calls to your station if you fail to answer within a  
designated time (set by you when you enable the feature). Your station can be programmed to  
bypass Call Forward-No Answer when receiving Voice First (handsfree) calls. Callers can  
activate voice first or OCA by dialling 1 during their voice announcement.  
o
Call ForwardBusy/No Answer forwards all calls to your station immediately whenever you  
are busy, in the DND mode, or after ringing and you do not answer the call within a designated  
time (set by you when you enable the feature). Your station can be programmed to bypass Call  
Forward/No Answer when receiving Voice First (handsfree) calls. Callers can activate ringing  
and Call Forward by dialling 1 during their voice announcement.  
o
On tone-firstsystems, if your [PDN] appears on more than one button on your telephone,  
Call Forward Busy forwards calls only when all [PDN] buttons are in use; if there is an idle  
[PDN], it flashes or rings when called.  
o
On voice-firstsystems, Call Forward Busy forwards all calls any time your telephone is in  
use and/or any time all of your [PDNs] are in use by other telephones.  
o
Call ForwardFixed forwards immediately to a station or voice mail device set in system  
programming all internal, private or DDI Exchange line calls to your station. Your station does  
not ring when called. Your station must be assigned with the Call Forward to: button in system  
programming to activate this feature.  
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Features  
Call Forward  
o
Call ForwardExternal forwards new incoming calls directed to your [PDN] to a destination  
outside of the system. [PhDNs] assigned to your telephone do not call forward to external  
destinations. Internal calls and transferred calls to your [PDN] also do not forward to external  
destinations.  
Only incoming calls over Exchange lines dedicated to immediately ring your [PDN], the private  
Exchange Line button, and/or DDI line, call forward externally. Any of the other Call Forward  
modes can be set for your [PDNs] or [PhDNs] simultaneously with Call Forward-External.  
Using Call Forward Buttons  
If your telephone has been system programmed for a Call Forward button, you can use one of the  
following Call Forward buttons to set the feature for a [PDN]: Call Frwd All Calls, Call Frwd  
Busy, Call Frwd No Answer, Call Frwd Busy/NAns, Call Forward External, and Call  
Forward to: (Call ForwardFixed feature).  
Using Access Codes  
If your telephone has not been programmed for Call Forward buttons or you are forwarding a  
[PhDN], you must use access codes to set the Call Forward feature.  
LCD Telephones  
The LCD on your telephone provides you with call forwarding information.  
Make CF Call  
When you call a [DN] that is forwarded [203], the [DN] you called is shown  
NO. 201  
first.  
203  
The display changes to the [DN] where your call forwarded (210).  
NO. 201  
210  
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Call Forward  
Features  
Receive CF Call  
When a call is forwarded to your [DN] (210), the calling [DN] (205) is  
displayed on the left and the [DN] called is displayed on the right [203].  
NO. 201  
205 CALL 203  
Note The LCD examples shown in the following sections are identical to those on your telephones  
LCD. At times, the entries on the display will scroll off the LCD and only portions of the  
entries will remain.  
Call ForwardAll Calls  
1. Press Call Frwd All Calls The LED flashes red.  
NO. 201  
CALL FORWARD TO  
...or [PDN]/[PhDN] + #601.  
You hear confirmation tone  
after #601 is dialled.  
2. Enter the destination [DN].  
NO. 201  
CALL FORWARD TO 203  
3. Press Call Frwd All Calls The LED lights steady red  
CF-A 201-203  
JAN 01 TUE 12: 19  
and calls forward to the stored  
...or Spkr (if access code  
directory number [203].  
used).  
o To cancel a Call ForwardAll Calls  
o Press Call Frwd All Calls + Spkr  
...or [PDN] + #601 + Spkr.  
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Features  
Call Forward  
Call ForwardBusy  
1. Press Call Frwd Busy  
The LED flashes red.  
NO. 201  
CALL FORWARD TO  
...or [PDN]/[PhDN] + #602.  
You hear confirmation tone  
after #602 is dialled.  
2. Enter the destination [DN].  
NO. 201  
CALL FORWARD TO 203  
3. Press Call Frwd Busy  
The LED lights steady red  
and calls forward to the stored  
directory number [203].  
CF-B 201-203  
JAN 01 TUE 12: 19  
...or Spkr (if access code  
used).  
o To cancel a Call ForwardBusy  
o Press Call Frwd Busy + Spkr  
...or [PDN] + #602 + Spkr.  
Call ForwardNo Answer  
1. Press Call Frwd No  
The LED flashes red.  
NO. 201  
CALL FORWARD TO  
Answer  
You hear confirmation tone  
...or [PDN]/[PhDN] + #603. after #603 is dialled.  
2. Enter the destination [DN].  
NO. 201  
CALL FORWARD TO 203  
3. Press Speed Dial.  
The pre-set time delay for calls  
forwarding is 12 seconds.  
NO. 201  
CALL FORWARD TO 203*  
Note Skip this step, if you  
pressed Call Frwd No  
Answer in Step 1.  
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Call Forward  
Features  
4. Enter the time delay (08~60) The LCD displays the amount  
NO. 201  
L FORWARD TO 203*16  
seconds.  
of time entered (16).  
Note Skip this step if you do  
not want to change the  
time.  
5. Press Call Frwd No  
The LED lights steady red and  
calls forward to the stored  
directory number [203].  
CF-NA 201-203  
JAN 01 TUE 12: 19  
Answer  
...or Redial, then Spkr (if  
access code was used in Step  
1).  
o To cancel a Call ForwardNo Answer  
o Press Call Frwd No Answer + Spkr  
...or [PDN] + #603 + Spkr.  
Call ForwardBusy/No Answer  
1. Press Call Frwd Busy/  
The LED flashes red.  
You hear confirmation tone  
NO. 201  
CALL FORWARD TO  
NAns  
...or [PDN]/[PhDN] + #604. after #604 is dialled.  
2. Enter the destination [DN].  
NO. 201  
CALL FORWARD TO 203  
3. Press Speed Dial.  
The pre-set time delay for calls  
to ring before forwarding is 12  
seconds.  
NO. 201  
ALL FORWARD TO 203*  
Note Skip this step, if you  
pressed Call Frwd  
Busy/NAns in Step 1.  
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Features  
Call Forward  
4. Enter the time delay (08~60) The LCD displays the amount  
NO. 201  
LL FORWARD TO 203*16  
seconds.  
of time entered (16).  
Note Skip this step, if you do  
not want to change the  
time.  
5. Press Call Frwd No  
The LED lights steady red and  
calls forward to the stored  
directory number [203].  
CF-BN 201-203  
JAN 01 TUE 12: 19  
Answer  
...or Redial, then Spkr (if  
access code used in Step 1).  
o To cancel a Call ForwardBusy/No Answer  
o Press Call Frwd Busy/NAns + Spkr  
...or [PDN] + #604 + Spkr.  
Call ForwardFixed  
o Press Call Frwd to:. The LED lights steady red and all calls forward to a station [PDN] or voice  
mail device set in system programming.  
...or press Call Frwd to: a second time to cancel the feature.  
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Call Forward  
Features  
Call ForwardExternal  
1. Store the destination number This feature enables you to forward new incoming  
at Station Speed Dial  
location 139.  
calls directed to your [PDN] to a destination outside of  
the system. [PhDNs] assigned to your telephone do not  
Call Forward to an external destination. Internal calls  
and transferred calls to your [PDN] do not forward to  
external destinations.  
Only perform Step 1 the first  
time Call Forward-External  
is set or when you change the  
destination. It is not  
necessary to store the  
destination each time; it  
remains in system memory.  
Only incoming calls over Exchange lines dedicated to  
immediately ring on your [PDN], private Exchange  
Line button, and/or Direct In Dial line calls forward.  
Any of the other Call Forward modes can be set for  
your [PDNs] or [PhDNs] simultaneously with Call  
Forward-External.  
Use the Speed Dial storage procedures detailed on  
Page 64. When forwarding to an outside destination  
include the Exchange Line (or Exchange Line group)  
access code before the telephone number.  
Example: 8015833700  
801 = Exchange Line access code  
5833700 = Telephone number  
See Table 14 on Page 156 for Exchange Line/Line  
Group access codes. The LCR access code 9cannot  
be used.  
2. To set CF-External, press  
Incoming calls forward to the destination stored at  
Station Speed Dial Location 139.  
Call Frwd External  
...or the [PDN] + #670.  
o To cancel a Call ForwardExternal  
o Press Call Frwd External  
...or [PDN] + #670 + Spkr.  
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Features  
Call Forward  
Remote Destination Change  
If Call Forward-External mode is set at your station, you can change the forwarding destination from  
a telephone outside of the system.  
o To change the destination number  
1. Call into the CT system over You hear ringback tone signal, then internal dial tone for 10  
an Exchange line  
programmed for the DISA  
feature.  
seconds.  
Try again if you hear busy tone.  
Note See the System Administrator for DISA telephone  
numbers.  
2. After you receive dial tone,  
press #670 then dial your  
[PDN].  
You hear a confirmation tone.  
If a number is not dialled, the system automatically makes the  
DISA Exchange line ring as a normal incoming call. Then, if  
the call is not answered within 15 seconds after the ringing  
starts, it disconnects.  
3. Enter the Remote Call  
Forward-External security  
code.  
You hear a confirmation tone. See the System Administrator for  
the security code which is assigned to your telephone in system  
programming.  
4. Enter the new destination  
number. You can enter an  
internal number, Voice Mail  
number or, an Exchange line  
access code plus an external  
telephone number. With  
some systems, you can dial a  
line group code instead of an  
Exchange line number  
access code. (Table 14 on  
Page 156 for access code  
information.)  
5. Press #.  
You hear a confirmation tone.  
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Call Park Orbits  
Features  
Call Park Orbits  
The Call Park feature enables you to hold a call temporarily in an orbit (the area where the call is  
held). Anyone can retrieve the call from the orbit using the same or a different station. There are 20  
General Park Orbits for the system and 1 Personal Park Orbit for each station.  
Once you have parked a call in an orbit, you can:  
o
o
Hang up and retrieve the parked call at a later time  
Originate another call  
Access a voice paging device to announce the parked call for pickup from another station  
If you park a call and it is not retrieved the following occurs:  
o
If your station is idle when the system Call Park recall timer expires, the parked call automatically  
recalls to your station.  
o
If your station is busy, the parked call camps-on.  
If you have an LCD telephone, you can let the system automatically select an available orbit number  
which displays on your LCD. To monitor the calls parked at your station, see Call Park Orbit List  
Displayon Page 91.  
o To park a call  
1. While on a call, press The LED flashes green  
ENTER ORBIT NO  
RTRN  
Park in Orbit  
(consultation-hold).  
...or Cnf/Trn +  
#332.  
2. Enter a General Orbit The call is parked and the  
Number (900~919)  
or a valid [PDN]  
Exchange line flashes (Hold), or  
the [DN] LED turns OFF.  
...or if you have an  
LCD, press 999.  
The system parks the call on the lowest vacant Orbit  
Number.  
3. Hang up.  
The callers extension or Line  
number and the orbit number are  
shown.  
6793 PK ORBIT 900  
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Features  
Call Park and Page  
If the parked call is not retrieved  
within a specified time, the call  
rings back to your phone.  
LN 2 ORBIT 900  
When a parked call recalls your  
phone, the LCD shows the line or  
[DN] that is recalling and the  
orbit number.  
L
2 PK ORBIT 900  
o To retrieve a parked call  
1. Press Park in Orbit  
...or [DN] + #332.  
[DN] can be [PDN], [SDN] or [PhDN].  
2. Enter the Orbit  
Number where the  
call is parked.  
is retrieved.  
Call Park and Page  
You can use the Park feature in conjunction with the Page feature. This operation can be programmed  
on a Speed Dial button for one-touch activation (See Feature Access Codeson Page 67.)  
o To park and page a call  
1. While on a call, press The LED flashes green  
HOLD LINE 2  
Park and Page  
(consultation-hold).  
ENTER ORBIT NO.  
...or Cnf/Trn +  
#331.  
2. Enter a General Orbit The call is parked and the  
Number (900~919)  
or a valid [PDN]  
Exchange line flashes (Hold),  
or the [DN] LED turns OFF.  
...or if you have an  
LCD, press 999.  
The system parks the call on the lowest vacant Orbit  
Number.  
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Call Pickup  
Features  
3. Enter a [DN] or a  
After you enter an Orbit Number, a short burst of dial  
tone prompts you to enter the Page access code.  
Page Group or Zone  
access code (see  
Tables 15 and 16 on  
Page 157,  
The LCD shows the 999  
HOLD LINE 2  
Auto Park entry.  
999  
respectively).  
The LCD shows the Line  
HOLD LINE 2  
being held and its orbit  
L 2 ORBIT 900  
number. Example: Line 2 is  
held on orbit 900.  
4. Make your  
announcement  
(include the Orbit  
Number).  
5. Hang up to free the  
paging device.  
If the parked call is not  
retrieved within a specified  
time, the call rings back to  
your phone.  
PARK ORBIT 900  
HOLD  
When a parked call recalls  
your phone, the LCD shows  
L
2 PK ORBIT 900  
the line or [DN] that is  
recalling and the orbit  
number.  
Call Pickup  
You can pick up a call that is ringing another stations [PDN] or [PhDN], a call placed on hold at  
another station and other types of calls.  
When you pick up an internal call, the calling station [200] displays on the  
NO. 204  
left and the called station [201] displays on the right.  
200 CALL 201  
If your call is picked up by another station, the LCD shows that your call to  
NO. 204  
station [200] was picked up by station [201].  
200 PICKUP 201  
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Features  
Call Pickup  
[DN] Pickup  
Picks up ringing or held Directory Numbers.  
o Press [DN] + #5#2 + [PDN] or [PhDN] that you want to pick up.  
Directed Call Pickup  
This feature enables you to pick up calls ringing in, or calls held at other stations.  
o To use directed call pickup  
1. Press Directed  
The directed [PDN] is the Primary Directory Number  
of the station that has the ringing or held call that is to  
be picked up.  
Pickup  
...or [DN] + #5.  
2. Dial directed [PDN].  
If more than one call is on hold, the call on the  
telephones lowest button number is picked up.  
Ringing calls are picked up over held calls as a  
priority.  
o To pick up a ringing Exchange line in a tenant system  
o Press Directed  
You are connected to a incoming Exchange line call  
for a Tenant Group (1~4).  
Pickup 1~4  
...or [DN] + #59.  
Notes  
o
In non-tenant systems, Directed Pickup1 picks  
up any ringing Exchange line.  
o
This feature does not pickup held lines or  
transferred Exchange lines that are ringing; use  
Directed Call Pickup.  
Group Pickup  
Stations can be assigned in system programming to Pickup Groups. As many as 20 groups can be  
created to enable you to easily pick up incoming (new or transferred) or internal calls that are ringing  
stations that are in your group or in other groups. This feature does not pickup held calls. You may  
belong to more than one group. See your System Administrator for group assignments.  
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Call Transfer with Camp-on  
Features  
Calls Ringing Within Your Group  
o Press Group Pickup or a [DN] + #5#34. You are connected to the call.  
Calls Ringing to Other Groups  
1. Press [DN].  
You hear dial tone.  
2. Enter #5, then the  
You are connected to the call. If the called station  
belongs to more than one group, any of the Group  
access code  
(#320~#339) of the Pickup codes associated with those groups pickup the  
group to which the  
station belongs.  
call.  
Page/Internal Call Pickup  
This feature picks up Internal (station to station), Group Page, and All Call Page calls. If these types  
of calls occur at the same time, the pickup priority is station-to-station and then Page calls in the order  
of occurrence. In some systems this feature can be applied to pickup All Call Page exclusively.  
o To pickup a page or internal call  
1. Press [DN].  
You hear dial tone.  
2. Enter #5#30.  
You are connected to the caller who originated the  
internal or page call. The page circuit is released.  
Call Transfer with Camp-on  
You can transfer calls to idle or busy [DNs], Hunt Group Numbers, ACD Group [DNs], etc. You  
cannot transfer (or camp-on) to a stations [PDN] or [PhDn] if the station is in the DND mode, unless  
the stations [PDN] or [PhDN] appears on other stations.  
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Features  
Call Transfer with Camp-on  
o To transfer a call  
1. While on a call, press The Line or [DN] LED flashes green (conference rate).  
Cnf/Trn.  
You hear internal dial tone.  
2. Dial the [DN] where  
the call will be  
The Exchange line rings the called station. If you hear  
a single tone, you can then announce the call over the  
called telephones speaker. (If you hear ringing tone,  
the call was made with Tone Signalling.)  
transferred.  
3. If the station is idle,  
announce the call and  
hang up  
...or if the station is  
busy or does not  
answer, hang up  
The Line LED flashes green (on-hold). If you  
transferred the call from a [DN], the [DN]s LED turns  
off. The Exchange line or [DN] camps on to the called  
station and the called station receives a warning tone.  
The camped-on call rings when you hang up.  
...or to reconnect to  
the transferred line  
The Line LED is a steady red  
when the called station  
NO. 204  
CAMP-ON 4  
before it is answered, answers the transferred call.  
press the flashing  
Line or [DN] + #42.  
If the call is not answered  
after a specified Recall time  
set in system programming,  
camp-on is cancelled and the  
transferred call rings back  
(when your station or [DN] is  
idle or sends two tone bursts  
if your telephone is busy).  
HOLD LINE 2  
LN 2 RECALL 203  
The LCD shows the  
Exchange line number and the  
station number [203] where it  
was originally transferred.  
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Call Waiting  
Features  
Call Waiting  
You can answer a call that is transferred to your station, even when your station is busy. When another  
call is camped onto your station, you hear two camp-on tone beeps and the [DN] or Line LED flashes  
red (on-hold).  
If a call is sent to your station when busy, and your station does not have a [DN] or Line button  
available to receive the call, two camp-on tone beeps are sent to your telephone. You must disconnect  
or transfer the existing call to answer the waiting call.  
o To answer a waiting call by placing the current call on-hold  
o Press Hold  
The existing call is placed on-hold. The camped-on line rings  
your station (the Line LED flashes green - incoming call).  
...or if your telephone  
has the Auto Hold  
You are connected to the transferred call. The [DN] or Line  
LED flashes green (in-use).  
feature, just press the  
flashing [DN] or Line. Note See your System Administrator to find out if you have  
Auto Hold.  
o To answer a waiting call by disconnecting or transferring the current call  
o Hang up or transfer the  
existing call; the  
The existing call disconnects or transfers. The camped-on line  
rings your telephone and the Line LED flashes green (incoming  
call).  
camped-on call rings  
your station  
...or press the flashing  
[DN] or Line.  
This disconnects the current call and connects you to the  
transferred call. The [DN] or Line LED flashes green (in-use).  
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Features  
Conference Calls  
Conference Calls  
This feature enables you to add other parties to an existing call. (If you have an LCD telephone, you  
can use Soft Keys to make a conference call.) The following conferencing configurations are  
possible:  
o
o
o
up to two stations and two Exchange lines  
up to three stations and one Exchange line  
up to four stations  
o To make a conference call  
1. While on a call, press Cnf/ You hear dial tone and the [DN] or Line LED flashes green  
Trn.  
(conference-rate).  
2. Dial a [DN] or access an  
Exchange line and dial the  
telephone number.  
3. When the called party  
answers, press  
All parties are conferenced. If the second call was placed on  
a [DN] or Exchange line that appears on your telephone, the  
LED also flashes green at the in-use rate.  
Cnf/Trn.  
4. Repeat the procedure to  
add other Exchange lines  
or [DNs], remembering not  
to try and exceed the  
allowed number.  
Notes  
o
If you receive a busy tone or no answer, press Cnf/Trn to return to the original connection.  
The new station is not conferenced unless its user lifts the handset or presses a [DN] to answer.  
o
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Date/Time/Day Adjustment  
Features  
Date/Time/Day Adjustment  
This feature is performed from a designated station. See the System Administrator Guide for  
instructions.  
Direct Inward System Access (DISA)  
Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones can call in on  
Exchange lines programmed for DISA and dial a [DN] or outgoing Exchange line without going  
through an attendant or operator. See the System Administrator for this number.  
DISA Calls - Internal  
1. From outside the system, You hear a ringback tone signal, then an internal dial tone  
dial the DISA Exchange  
line telephone number.  
for 10 seconds.  
If you do not dial within 10 seconds, the system  
automatically causes the DISA Exchange line to ring a  
telephone or group of telephones designated in system  
programming. Then, if the call is not answered within 15  
seconds after the ringing starts, it disconnects.  
2. When you hear dial tone, You hear ring tone. When the station answers, you are  
dial a [DN].  
connected.  
If the call is not answered after 6 rings or 24 seconds,  
(whichever comes first) you hear busy tone.  
3. If you receive busy tone  
or want to dial another  
To call another station after completing a DISA station  
call, the internal party must transfer you. Station and  
number while the station System Page cannot be accessed on DISA calls.  
is still ringing, press .  
*
Repeat Step 2.  
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Features  
Direct Inward System Access (DISA)  
DISA Calls - External  
1. From outside the system,  
You hear a ringback tone signal, then an internal dial tone  
for 10 seconds.  
call the DISA Exchange  
line telephone number.  
If you do not dial within 10 seconds, the system  
automatically rings the DISA Exchange line as a normal  
incoming call. Then, if the call is not answered within 15  
seconds after the ringing starts, it disconnects.  
2. When you hear dial tone,  
dial an Exchange line or  
You hear dial tone. If you do not hear dial tone, you must  
also dial a DISA security code.  
Exchange line access code  
...or dial an Exchange line You hear dial tone.  
or Exchange line access  
code and then a DISA  
security code. See Table 14  
on Page 156 access codes.  
Note See the System Administrator for the DISA  
security code number. If the correct code is not  
entered, the call disconnects.  
3. When you hear dial tone,  
dial a telephone number.  
If set in system programming, both parties hear a warning  
tone approximately 4, 10, or 20 minutes after the call was  
made. Press 0 to reset the timer each time the tone sounds  
(for an additional 4, 10, or 20 minutes). If you do not press  
0, the call disconnects approximately one minute after the  
tone.  
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Direct Station Selection (DSS) Buttons (Hotline)  
Features  
Direct Station Selection (DSS) Buttons (Hotline)  
This optional feature enables you to use a DSS button to connect directly to another stations [PDN].  
The DSS LED shows the status (idle/busy) of the station and/or the stations [PDN]. For example, a  
stations DSS button LED shows busy (light steady red) when the station is:  
o
o
busy on a call on any button or is in the DND mode.  
idle but all appearances of the stations [PDN] are in use by other stations.  
o To connect directly to another stations [PDN]  
1. When connected to an  
Exchange line or another  
station, press DSS.  
The original party is put on-hold. You can call a station even  
if the DSS LED shows busy (steady red).  
2. Announce the call  
...or transfer the call by  
hanging up or pressing  
Release and Ans.  
Note You can transfer the call to an idle or busy station.  
Do Not Disturb (DND)  
If your station is in the DND mode, internal, external and transferred calls do not ring your station and  
OCA calls are denied. You can continue to make calls while in the DND mode.  
If your [PDN] or [PhDN] appears on other stations, calls to your [PDN] or [PhDN] flash on your  
station and flash or ring the other stations. This enables your calls to be answered at the other stations  
(or yours), even while your station is in the DND mode.  
Your alert partnertelephone can override DND and signal your telephone by pressing Alert  
Signal. Telephones with DND Override can also call and mute ring your telephone.  
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Features  
Door Lock(s)  
o To activate/deactivate DND  
o Press Do Not Disturb. The LED lights steady red and DND mode is activated.  
...or press it again to toggle the feature off.  
Notes  
o
o
Calls forward from your station immediately while in the DND mode, if it is set for Call Forward-  
Busy or Call Forward-Busy/No Answer.  
If you press Do Not Disturb while a call is ringing, the ringing stops. The LED continues to  
flash.  
Door Lock(s)  
Your telephone may have up to five Unlock Door button(s), which enables you to unlock a door.  
Door Lock Button  
Location  
Unlock Door 0  
Unlock Door 1  
Unlock Door 2  
Unlock Door 3  
Unlock Door 4  
o To unlock a door  
o Press Unlock Door. The door unlocks for three or six seconds (set in system programming). The  
Unlock Door LED is lit while the door is unlocked.  
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Door Phone(s)  
Features  
Door Phone(s)  
Door phones can be used to call digital/electronic telephones selected in system programming. When  
a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming).  
You can also call a door phone and monitor the surrounding area.  
The number of possible door phones vary by Strata CT system, with up to 12 as the maximum for  
larger systems.  
LCD telephones display the door phone ID when calls are made to/from door  
NO. 204  
phones (e.g., door phone 1A). The ID enables you to know the door phone  
DOOR PHONE 1A  
[DN]. For example, door phone 1A corresponds to Door Phone [DN] #151,  
1B to #152, etc. Door phone IDs and the corresponding [DNs] are shown in Table 6.  
Table 6  
Door Phone Lock IDs/Locations  
Door Phone  
Door Phone  
ID  
Door Phone  
[DNs]  
Door Phone  
ID  
Location  
Location  
[DNs]  
#151  
1A  
1B  
1C  
2A  
2B  
2C  
#157  
#158  
#159  
#161  
#162  
#163  
3A  
3B  
3C  
4A  
4B  
4C  
#152  
#153  
#154  
#155  
#156  
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Features  
Door Phone(s)  
o To answer a door phone call  
1. Lift the handset.  
If you lift the handset while the door phone is still ringing,  
the [DN] LED flashes green (in-use) and you are connected  
to the door phone.  
2. If not connected yet, dial  
the door phone [DN].  
If you have an LCD telephone, see Table 6 for the [DN].  
...or to pick up door phone Note #5#30 access is a system option that may not be  
turned on for your system.  
calls ringing someone  
elses phone, press [DN] +  
#5#30.  
o To call/monitor a door phone  
1. With the handset off-hook, You hear dial tone and the LED flashes green (in-use).  
press a [DN].  
2. Dial the [DN] for the  
desired door location.  
If you have an LCD telephone, see Table 6 for the [DN].  
A two-way talk-path exists between your telephone and the  
called door phone. You can audibly monitor the area  
around the door phone.  
Note Door phone [DNs] can be stored on SD buttons.  
See Feature Access Codeson Page 66.  
o To call from a door phone  
1. Press the door phone button You hear a distinctive ringing toneone or five times (set  
and then release it.  
in system programming).  
2. When answered, speak at a  
normal voice level in the  
direction of the door phone.  
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DTMF Tone Dialling with * and #  
Features  
DTMF Tone Dialling with * and #  
You may have to send and # DTMF tones to some devices or services, such as a voice mail device  
*
or computer output service. DTMF tones are automatically enabled on stations with Speed Dial. If  
you do not have Speed Dial, you must first dial , # to enable these tones.  
*
This feature disables the Speed Dial feature during the call. Speed Dial is restored when you complete  
the call or place it on hold.  
o To output and # DTMF tones on a telephone without a Speed Dial button  
*
o While on an outside call, press , then #. You can now output and #, DTMF tones, and digits  
*
*
0~9 for the duration of the call. This procedure must be repeated on each call where you require  
such output.  
Emergency Ringdown/Hotline Service  
The Emergency Ringdown or Hotline Service feature enables standard telephones to automatically  
ring a designated extension by going off-hook. Digital telephones cannot perform this feature, but  
they can receive Emergency Ringdown or Hotline Service from standard telephones.  
Emergency Ringdown is used in healthcare facilities, where it is used to assist  
205 CALLING  
callers who may not be able to complete a call by dialling. An example of an  
RINGDOWN  
incoming Emergency Ringdown call is shown on the right. The calling [DN]  
and Ringdowndisplays whether soft keys are ON or OFF.  
This same feature is also known as Hotline Service and is often used for telephones in hotel/motel  
lobbies.  
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Features  
Group Listening  
Group Listening  
This feature enables you to set your telephone so that you and people near your telephone can hear the  
called party over the speaker, but the called party can not hear you. You can alternate between parties  
as long as the handset is off-hook.  
o To activate group listening  
o While off-hook on a call, hold down Spkr. The Spkr LED lights red.  
o To deactivate group listening  
o Release Spkr. The Spkr LED turns OFF. You can talk to the party through the handset.  
Handsfree Answerback  
You can talk back to internal or incoming Tie Line calls without lifting the handset.  
o To receive a handsfree internal call  
1. You hear a single long tone,  
The LED flashes green (incoming call). The Mic LED  
lights steady red, indicating your microphone is active.  
The Spkr LED flashes red.  
followed by the callers voice.  
2. Do not lift the handset; speak  
toward the telephone in a  
normal voice level.  
performance if you press the called [DN] button first.  
Notes  
o
A [DN] must be pressed (or the handset must be taken off-hook) to actually answer the call. This  
is necessary before transferring or placing an internal call on hold.  
o
You can press Vol o or Vol o to control the volume of the Handsfree Answerback callers voice  
and ring tone. See Chapter 1 The Digital Telephone Grand Tour for more information on  
volume control.  
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Handsfree Monitoring  
Features  
Handsfree Monitoring  
Calls placed on hold by an outside party may be monitored handsfree. This feature frees you from  
having to hold the handset to your ear until the outside party returns to the call, enabling you to take  
care of other tasks in the meantime.  
o To use handsfree monitoring  
1. While on an off-hook call, The Spkr LED lights red.  
press and hold Spkr.  
2. Place the handset on-hook. The Spkr LED stays on and you can hear the distant party  
through your telephone speaker.  
3. Release Spkr.  
For privacy, press Mic to turn your telephones microphone  
off. (Otherwise, your conversations may be picked up.)  
4. Lift the handset when the  
party returns.  
Note Each stations Mic can be set in system programming  
to switch ON/OFF with one touch, to switch OFF  
only while pressed and held, or to be either ON/OFF  
at the start of handsfree dialling. See your System  
Administrator if you want the setting changed.  
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Features  
ISDN Outgoing Calling  
ISDN Outgoing Calling  
This feature enables you to make outgoing call using an Integrated Services Digital Network (ISDN)  
trunk, provided that you are connected to Strata CT and that you subscribe to ISDN lines. ISDN  
trunks offer faster call connection setup, and they also provide more connection circuits.  
Making an ISDN outgoing call will either be handled automatically with a timer or by you initiating  
the ISDN Startsequence. The method depends on your systems programming. See your System  
Administrator to determine the method.  
o To make an outgoing call to an ISDN trunk  
1. Access an outside Exchange line  
2. Dial the number.  
3. Press Start.  
The dialled digits are sent as the timer expires.  
Message Waiting  
If you call a busy station [DN] or its user does not answer, you can leave a message waiting indication  
at the station. The Msg LED at the called station flashes and the user can call you back by pressing the  
Msg button with the flashing LED. (Voice mail devices, as well as people, can leave message waiting  
indications.)  
All telephones have a standard (fixed) Msg button/LED for receiving/retrieving messages left by  
callers that called the stations [PDN]. Telephones that own [PhDNs] can also have up to four  
additional (flexible) message waiting [PhDN/MW] buttons/LEDs for receiving/retrieving messages  
left by callers that called the respective [PhDNs]. To use the [PhDN] message waiting feature, your  
telephone needs to have [PhDN/MWs].  
Up to four message waiting indications and LCD messages can be left at each [DN] or [PhDN] at one  
time. The fourth message and one of the LEDs is reserved for the Message Centre.  
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Message Waiting  
Features  
Message Waiting Light on [PDN]  
o To answer a Msg light  
1. Press Msg, then lift the  
Your phone rings the station or voice mail device that  
set the indication. The LED continues to flash red.  
handset.  
If you reach a station that is  
busy or does not answer, go  
on-hook and press Msg again.  
The system rotates to the next  
message sender.  
The LCD can show up to three In the example (shown at  
NO. 204  
CALL 203-201+  
right), the display indicates  
stations that have left messages  
for the [PDN] and three for  
each of your [PhDNs].  
that station DN [203] received  
a message signal from DN [201].  
The +indicates additional messages.  
2. Press Scroll to display them.  
3. After receiving the message(s), If the Msg LED continues to flash, you have more  
place the handset on hook. messagesrepeat the Steps to retrieve them. Voice mail  
devices may cancel the indication after a short delay.  
o To cancel the Msg light  
o Press Msg and lift the handset. Your Msg LED turns OFF when the called party  
answers.  
Note The called party must answerby either going  
off-hook or by pressing Spkrfor the  
indication to be cancelled automatically.  
Your Msg LED turns OFF without calling the  
telephone or VM device.  
...or [DN] + #409 to cancel  
the light. This must be done for  
each message recorded.  
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Features  
Message Waiting  
Message Waiting Light on [PhDN/MW]  
o To respond to [PhDN/MW]  
1. Press the flashing red [PhDN/  
MW] LED.  
Your phone rings the station or voice mail device that left  
the message. If the called party or VM device answers, the  
message waiting indication is cancelled automatically. If  
there is no answer, hang up and try at a later time. The red  
[PhDN/MW] LED on your phone continues to flash.  
2. After receiving the message,  
If you have more messages, the red [PhDN/MW] LED  
continues to flash. To answer the next message, repeat this  
procedure.  
press Spkr  
...or place the handset on-hook.  
o To cancel [PhDN/MW]  
1. Press [PhDN].  
2. Enter #409.  
3. Press Spkr.  
You hear a steady dial tone.  
The dial tone stops.  
The [PhDN/MW] LED turns OFF, indicating that the  
message has been cancelled.  
Message Waiting Light on Another Telephone  
o To set a message waiting light on another telephone  
1. Press [DN] and dial an internal  
number.  
You hear ringback or busy tone.  
2. Press Msg or 7.  
The Msg or PhDN/MW] LED  
flashes red at the called  
NO. 201  
INT 203 MW SET  
telephone. The Msg LED lights  
steady red at your telephone.  
The LCD displays the station  
[203] where you set a message  
waiting light.  
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Microphone Cut-Off  
Features  
3. Press Spkr.  
The Msg LED on your  
SENT 203  
JAN 01 SUN 12: 19  
telephone turns OFF. The Msg  
or [PhDN/MW] LED on the  
called telephone flashes until  
the called party presses the  
flashing Msg or [PhDN/MW].  
o To cancel a message light set on another station  
o Press [DN] and dial #64 plus the [PDN] or [PhDN] that has the message light set.  
Microphone Cut-Off  
This feature prevents callers from monitoring the sounds near your telephone when your telephone  
receives a Handsfree Call or cuts-off the telephone microphone while on a speakerphone call. When  
the feature is ON, the Microphn Cut-off LED lights steady red and the Mic and Spkr LEDs do not  
light when your telephone is called. When the feature is OFF, the Microphn Cut-off LED is not lit and  
your microphone works. The Microphn Cut-off functions on Handsfree Answerback and speaker  
OCA calls for privacy.  
o To turn the microphone ON/OFF  
o Press Microphn Cut-off to toggle between ON/OFF.  
Off-hook Call Announce (OCA)  
This feature enables you to call and speak through either the handset or the speaker of an off-hook,  
busy digital telephone. The called station must be set in system programming for this feature to work.  
The calling station can be set in system programming for OCA to occur automatically when calling a  
busy-off-hook station or by dialling an access code after receiving busy tone. Automatic OCA only  
functions on Voice First Signalling systems. The following procedure covers both calling options.  
o
Handset Off-hook Call Announce (HS-OCA) lets callers make an announcement through the  
handset (or headset). No special hardware is required.  
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Features  
Off-hook Call Announce (OCA)  
o
Speaker Off-hook Call Announce (SP-OCA) lets callers make an announcement through the  
speaker of an off-hook, busy digital phone. The called telephone must be equipped with optional  
hardware.  
When you receive an HS-OCA call while you are on another call, you hear a  
short warning tone (optional), followed by an announcement. You are the  
only one who hears the tone/announcement. The station [210] sending the  
NO. 204  
210 BUSY OVRD  
HS-OCA is displayed on your LCD. Stations in the DND mode cannot receive OCA calls unless the  
calling station is programmed for DND Override.  
While on a speaker OCA call, Mic and Microphn Cut-off can be used to prevent an OCA caller  
from listening to your conversation with the original party (see Microphone Cut-Offon Page 54).  
o To make an OCA call (Voice First Signalling)  
o Lift the handset and dial the [DN]. You hear a single tone (optional) or nothing and can talk to the  
station (Automatic OCA).  
Note If you receive busy tone, press 2 to OCA the station and talk. An  
NO. 203  
205 BUSY OVR  
optional tone is heard at the busy station, indicating that you are  
connected on an OCA call.  
o To make an OCA call (Tone Signalling)  
1. Lift the handset and dial the  
[DN].  
You may hear busy or ring tone.  
2. If you hear busy tone, press 21 If you hear busy or ring tone after dialling the first digit (2  
and speak to the called station or 1), disregard the tone and dial the second digit to OCA  
the called telephone.  
...or if you hear a ring tone,  
press 12 and speak to the  
called station.  
If you still hear a busy tone after dialling 21 or 12, the  
called telephone is either busy on a speakerphone call or  
does not have the OCA option set in system  
programming. Either condition blocks OCA.  
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Off-hook Call Announce (OCA)  
Features  
HS-OCA  
o To answer an HS-OCA talkback call  
o Press and hold Mic  
This puts the original party on hold and you are connected  
to the HS-OCA call for as long as you press Mic.  
When you release Mic, the HS-OCA party can not hear  
you, but you can still hear the original and HS-OCA  
parties.  
...or HS-OCA Talkback.  
You are connected to the party that has sent the HS-OCA  
call. The original party is on hold.  
Note Press the same button to  
HS-OCA Talkback acts as an ON/OFF switch between the  
two parties.  
toggle between parties.  
o To disconnect an HS-OCA call to your station  
o Press Spkr. The HS-OCA call disconnects.  
SP-OCA  
o To answer an SP-OCA call  
o Speak toward the microphone of your phone. You may want to hold your hand over the handset  
mouth piece to prevent the other party from hearing you.  
o To disconnect an SP-OCA call to your station  
o Press Spkr. The SP-OCA call made to your station disconnects.  
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Features  
Override Calls  
Override Calls  
The available override features are:  
o
Busy Override (BOV) enables you to send a muted ring tone to a busy station to indicate that a  
call is waiting. The BOV muted ring can be programmed for each station to be two muted rings  
only or continued muted rings until the call is answered. This option applies to the station  
receiving the muted ring. The muted ring can be sent to the telephone speaker or to the telephone  
handset/headset and speaker.  
o
Do Not Disturb Override lets you send a tone to an idle or busy  
NO. 204  
station in the DND mode to indicate that a call is coming in. Your phone  
INT 210 DND  
can also be programmed to block Do Not Disturb Override from other  
phones. Your stations LCD shows the station you have called [210] is  
in the DND mode.  
OCA is possible to DND stations from stations that are programmed for Do Not Disturb Override.  
o
Executive Override enables you to enter an established conversation. Your phone can also be  
programmed to block Executive Override from other phones. The Privacy on Line does not  
block this feature.  
o
Privacy Override enables you to enter an established call on a private common Exchange Line  
button; it will not operate on common [DNs] which are always private. (See Conference Calls”  
which allow up to four parties to talk on a [DN] button.)  
Up to two station users can enter an existing Exchange line-to-station call (i.e., up to three stations can  
be connected to a Exchange line). You can also use this feature if the station that is already connected  
to the Exchange line is in the Privacy Release mode. Station users with Privacy Release can allow  
stations to enter their conversations, even if the station entering the conversation is not programmed  
for Privacy Override.  
Privacy Override is blocked by DND.  
o
Toll Restriction Override Stations can be individually restricted from making toll calls. Each  
station can be allowed or denied specific area and office codes, long distance information calls,  
international calls and/or operator-assisted calls. You can completely override Toll Restriction at  
selected stations or you can change the stations Toll Restriction class. The station resumes its  
normal class at the conclusion of the call.  
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Override Calls  
Features  
Busy Override  
o After reaching a busy A muted tone is heard at the busy  
NO. 203  
210 BUSY OVR  
station, press 2.  
station, indicating that a call is waiting.  
The station number [210] displays.  
Do Not Disturb Override  
o After reaching a  
A tone signal is heard at the DND  
station in DND mode, station, indicating a call is coming in.  
NO. 204  
210 DND OVR  
press 2.  
On your station, the LCD shows the  
station number [210] you have  
overridden.  
Your LCD displays DND OVR DENY, if  
the station you called denies Do Not  
Disturb Override.  
NO. 204  
DND OVR DENY  
o After reaching a busy You enter the conversation. The called parties may hear an  
station, press 3.  
optional tone signal prior to your entering the conversation.  
...or if you have an  
LCD phone, use the  
OVRD Soft Key. (See  
How to Use Soft  
Keyson Page 86.)  
The overridden station [210] displays  
until the call is ended.  
NO. 204  
210 EXEC OVRD  
Your Station  
The station initiating executive override  
[204] displays until the override is  
disconnected.  
NO. 210  
204 EXEC OVRD  
Called Station  
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Features  
Override Calls  
Privacy Override  
o After reaching a busy Connected parties may hear an  
NO. 204  
LINE 03 PRV OVRD  
station, press Line.  
optional tone signal before you are  
connected. Your stations LCD  
displays the Exchange line  
identification, Line 03.  
The overridden stations LCD  
displays the initiating stations  
number [204].  
NO. 205  
204 PRV OVRD  
Toll Restriction Override  
1. Access an Exchange  
line.  
You hear dial tone and the LED flashes at the in-use rate.  
2. Press Cnf/Trn +#47. You no longer hear dial tone and  
NO. 204  
OVERRIDE CODE  
your LCD prompts you to enter a  
code.  
3. Enter the Toll  
Restriction Override  
Code (four digits).  
You hear dial tone. For security reasons, the override codes  
are only available on a selected basis. See your System  
Administrator.  
4. Dial a telephone  
number.  
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Page Announcements  
Features  
Page Announcements  
Station users can make page announcements to telephones and external speakers.  
o To make a page announcement  
1. Press [DN], lift the handset, Note Each of the page access codes (including the [PDN]  
and enter a paging access  
code.  
button) can be stored on an SD button. See Speed  
DialAdvanced Featureson Page 66  
2. Use a normal voice level to  
make your announcement,  
then repeat it.  
3. Hang up.  
All Call Page  
You can make an All Call Page to digital/electronic telephones assigned to the All Call Page Group.”  
Stations are assigned to the All Call Page Groupin system programming.  
o To make an All Call Page  
1. With the handset off-hook, The All Call Page button pages All Call Page”  
press All Call Page  
telephones but does not access external page speakers.  
...or [DN] + #39.  
Note #39 may also Page external speakers as well as  
All Call Pagetelephones, depending on system  
programming.  
2. Make your announcement  
in a normal voice level and  
repeat it.  
3. Hang up.  
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Features  
Privacy On-Line  
Privacy On-Line  
With this feature, you can block those with Privacy Override from entering your Exchange line. The  
button does not block Busy or Executive Override.  
o To set/cancel privacy  
o Press Privacy on Line to set privacy. The LED lights steady red. Others are blocked from  
entering your Exchange line calls when they press a common Exchange line button.  
...or press Privacy on Line again to cancel the feature. The LED turns OFF.  
Privacy Release  
This feature enables others to enter your call on a common Exchange line just by pressing Line on  
their telephone. It only works on common Exchange lines (i.e., Exchange lines which appear on more  
than one telephone). Privacy Release cannot be used on single appearing Exchange lines or multiple  
[DN] buttons. Calls on common [DNs] are always private and cannot be accessed by more than one  
telephone.  
Similar to conference calls, up to three stations can be connected to an Exchange line.  
o To use Privacy Release  
o While on an Exchange line The LED lights red. The Exchange line flashes at all  
call, press Privacy  
appearances. When another station user enters the  
Exchange call by pressing a common Exchange Line, the  
Privacy Release LED turns OFF.  
Release  
.
To add a third station, press Privacy Release again and  
the process is repeated.  
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Release and Answer  
Features  
Release and Answer  
This feature enables you to automatically disconnect or transfer an active call and answer a new call  
using a button, instead of a hookswitch. When you receive the new call, the LED flashes red and you  
hear a muted, Busy Override or Camp-on busy tone.  
o To release an active call and answer an incoming call  
o While on a call, you receive Releases the original call and answers the new incoming  
an incoming call. Press  
call.  
Release and Ans  
Note You can press Hold before Release and Ans if  
you do not wish to release the original call.  
...or Cnf/Trn and dial a  
transfer todestination.  
Then press Release and  
Ans  
Transfers the original call and answers the new call.  
...or DSS of a transfer toTransfers the original call and answers the new call.  
destination, then press  
Release and Ans.  
Saved Number Redial  
This feature enables you to store a dialled telephone or station number, then redial that number with  
the touch of a button.  
o To save a telephone number  
o While on a call that you dialled (busy, talking, or ringing), press Save Last Number.  
o To call a saved telephone number  
o Access a [DN] or Exchange line, then press Save Last Number. The system automatically  
dials the savednumber.  
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Features  
Speakerphone  
Speakerphone  
All digital telephone users can answer internal calls handsfree (on-hook), but only users with a  
speakerphone can make and receive calls without lifting the handset. Any digital telephone model  
with an Sin the model name is equipped with a speakerphone.  
o To change from speakerphone to handset  
o Lift the handset.  
o To change from handset to speakerphone  
1. While on a call, press and  
hold Spkr.  
2. Return the handset on-hook.  
3. Release Spkr.  
o To make a call (on-hook dialling)  
1. With the handset on-hook,  
access an Exchange line or  
press a [DN].  
You hear dial tone and the Line or [DN] LED flashes  
green (in-use).  
2. Dial a telephone number.  
You hear ringback tone (or busy tone, if busy).  
3. Speak in a normal voice level Note Your Mic button must be set to be ON at the  
toward the telephone.  
start of a call in system programming. If not,  
you must press the Mic button before talking.  
4. Press Spkr to disconnect the  
call.  
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Speed Dial  
Features  
o To answer an incoming call using speakerphone  
1. With the handset on-hook, press  
The Line or [DN] LED flashes green (in-use) and you  
the Line or [DN] with the flashing are connected to the call.  
LED.  
2. Speak at a normal voice level  
toward the telephone.  
3. Press Spkr to disconnect the call.  
Speed Dial  
Speed Dial enables you to call a telephone number with a brief access code. There are two types of  
Speed Dial numbers:  
o
o
Station assigned by individual station users to their own station and can only be dialled from  
the station that assigns it.  
System only assigned from attendant consoles or a designated station (typically the System  
Administrators station), and can be used by other stations. (See System Administrator User  
Guide for storing instructions.)  
Important! If you do not perform the following procedures within a specified time (set in system  
programming for either one or three minutes) when storing speed dial numbers, the  
operation times out and your telephone returns to idle mode.  
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Features  
Speed Dial  
o To store/replace a telephone number on a Station Speed Dial button  
1. With the handset on-hook,  
press Redial.  
2. Press the SD you wish to store SD buttons are assigned in system programming.  
the telephone number on.  
the telephone number in. See  
Table 17 on Page 158 for  
codes.  
(max. 20 digits).  
To store longer dialling  
strings, see Speed Dial  
Number Linkingon Page 69.  
To insert a pause or flash/  
recall signal in the number,  
see Speed Dial Pause and  
Flash/Recall Storageon Page  
69.  
4. Press Redial.  
The number is stored.  
o To clear a telephone number on a Station Speed Dial button  
o Repeat the previous procedure on Page 65, skipping Step 3.  
o To program one-touch telephone number dialling  
o Repeat the previous procedure on Page 65, except for Step 3. For Step 3, press [PDN] + Exchange  
line access code before the telephone number. See Exchange Line Access Codeson Page 155.  
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Speed Dial–Advanced Features  
Features  
o To make a call using a Speed Dial button or access code  
1. Lift the handset.  
2. Access an Exchange line (if  
If your SD button has been  
programmed to automatically do  
this, skip this step.  
3. Press SD  
The system dials the telephone number assigned to the  
button/code. If your SD button is one-touch,as  
explained above, skip Step 1.  
...or Speed Dial. Then enter a  
Speed Dial access code (see Table  
17 on Page 158).  
Speed DialAdvanced Features  
Feature Access Codes  
You can program SD (Speed Dial) buttons with feature access codes for a single feature or a sequence  
of features as long as the keyed dial pad characters do not exceed 20 digits. To determine how many  
digits you have, count 2 digits for Cnf/Trn, [PDN] and Hold feature buttons and 1 digit for all other  
dial pad characters.  
See Table 7 for a list of feature access codes.Your System Administrator can tell you which features  
can be programmed on your telephone.  
o To store a feature onto a SD button  
o Redial + SD + Feature Access Code + Redial.  
o
See Table 7 for Feature Access code sequences.  
o
SD = the speed dial button the feature is stored on.  
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Features  
Speed DialAdvanced Features  
o To store a feature onto a code  
o Redial + Speed Dial + Speed Dial Access Code + Feature Access Code + Redial.  
Important!  
o
Do not lift the handset.  
o
If you do not enter the entire sequence within a specified time (set in system programming for  
either one or three minutes), the operation times out and your telephone returns to idle mode.  
o
o
If your telephone does not have a Speed Dial, press “ ” instead of Speed Dial, and enter 44  
*
instead of # in all feature sequences  
[PDNs] can be stored in speed dial sequences but [PhDNs] and [SDNs] cannot.  
Table 7  
Feature Access Codes  
Features  
Feature Access Code Sequence  
Cnf/Trn + #46 + Account code digits  
1
Account Code (Frequently used codes)  
Automatic Callback  
4
2
Background Music (Telephone Speaker ON)  
[PDN] + #481  
2
Background Music (Telephone Speakers OFF)  
[PDN] + #480  
Call ForwardAll Calls (To Station or VM)  
Call ForwardBusy (To Station or VM)  
Call Forward Cancel  
[PDN] + #601 + Directory Number  
[PDN] + #602 + Directory Number  
[PDN] + #601  
Call ForwardNo Answer  
[PDN] + #603  
Call Forward External  
[PDN] + #670  
Call Forward External Cancel  
Door Phone Calling  
[PDN] + #670  
[PDN] + door phone Directory Number  
1
Hookflash Signal  
Cnf/Trn + #45  
ISDN Sub  
467  
ISDN Start  
469  
ISDN Tone  
490  
Off-hook Call Announce (Manual Mode)  
One-touch Voice Mail Access  
Voice First: 2; Tone First: 1, 2 1, or 1 2  
[PDN] + Voice Mail Directory Number  
[PDN] + Exchange line access code  
(See Table 14 on Page 156.)  
Outgoing Calls  
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Speed DialAdvanced Features  
Features  
Table 7  
Feature Access Codes (continued)  
Features  
Feature Access Code Sequence  
Overrides (Busy, DND)  
Overrides (Executive)  
2
3
Hold + [PDN] + #XXX  
4
Page Access  
#XXX = Page Access code - Paging Access Codeson Pages  
157 and 157.  
Cnf/Trn + #331 + [X X X] + [Y Y Y]  
Park Call/Access Page  
3
[X X X] = 9 0 0~9 1 9 or 999 park zone number;  
The existing call is parked and you are automatically  
connected to the page.  
[Y Y Y] = page group/zone (See Tables 15 and 16 on Page  
157.)  
4
Pickup (Directed to station, new, or transferred call)  
Hold + [PDN] + #5 + station number [PDN]  
[PDN] + #5#2 + [X X X X]  
Pickup a held or ringing [PDN] or [PhDN]  
(not available for all systems)  
[X X X X] = [PDN] or [PhDN] to be picked up  
4
Pickup any ringing Exchange line (new call only)  
Hold + [PDN] + #59  
4
Pickup Station Page or Ringing Door Phone  
Hold + [PDN] + #5#30  
4
Pickup External Page  
Hold + [PDN] + #5#35  
5
Pickup Line on Hold (lines 1~99)  
[PDN] + #5 + #70(01~99)  
[PDN] + #5 + #7(100~200)  
6
Pickup Line on Hold (lines 100~200)  
1. These codes can be used during an Exchange line call.  
2. Background music speakers can only be turned ON/OFF from Station 200.  
3. XXX = Auto Park Orbit 9 9 9 (access the next available park orbit), or General Park Zones 900~919, or  
[PDN] on which the call should be parked. Only use 999 with LCD telephones.  
4. This feature will hold an existing call when the button is pressed. If the button is pressed when not on a  
call, pickup or page will still be accessed. These codes can be used during an Exchange line call.  
5. After pressing the feature button, the user dials the line number (01~99) to pickup the line.  
6. After pressing the feature number, the user dials the line number (100~200) to pickup the line.  
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Features  
Speed DialAdvanced Features  
Speed Dial Pause and Flash/Recall Storage  
Some Speed Dial numbers may require a pause (long or regular) or hookflash be included (e.g., tone  
delay requires a pause at the beginning of a Speed Dial number).  
Hookflash  
Regular Pause  
Long Pause  
The Flash/Recall button stores a  
flash signal only if Spd Dial Pause  
is programmed as a flexible button on  
the telephone. The flash signal is 0.5  
or 2 seconds long (set in system  
programming) and is displayed on the  
LCD as F-.  
The pause is either 1.5 or 3 seconds (set Ten-second pause, which can be  
in system programming). The LCD  
displays P-.  
entered anywhere in the Speed  
Dial number. The LCD displays  
L-.  
Press Spd Dial Pause  
Press Spd Dial Lng Pause.  
...or if Spd Dial Pause is not on the  
telephone, press Flash/Recall to store  
a pause.  
Press Flash/Recall  
...or enter the hookflash/recall dial  
code (Cnf/Trn + #45).  
Speed Dial Number Linking  
You can link any of the Station Speed Dial numbers to System Speed Dial codes or to any of the  
optional buttons associated with these codes. This enables up to 36 digits to be stored under one  
Station Speed Dial button or code.  
The number directly stored in the System Speed Dial number dials out first, then the number linked to  
it. Typically, a companys special carrier access telephone numbers are stored as part of the digit  
string.  
Note A designated station can be used to link System Speed Dial codes. See the System  
Administrators User Guide.  
Important! Before linking Speed Dial Numbers, make sure the System Administrator has stored the  
desired number in the System Speed Dial you plan on using.  
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Speed DialAdvanced Features  
Features  
o To link station/system speed dial numbers  
1. Press Redial.  
2. Press SD  
...or Speed Dial + a Station Speed  
Dial Access Code. (See Table 17 on  
Page 158.)  
3. Press Speed Dial.  
4. Enter the System Speed Dial  
Access Code to which the  
number will be linked. (See  
Table 18 on Page 158.)  
5. Enter the telephone number to be  
stored (max. 16 digits).  
6. Press Redial.  
The number is stored and is automatically dialled  
when the optional linked station SD button is pressed  
or the linked Station Speed Dial access code is dialled.  
Linked Speed Dial Example  
The System Administrator can store an Exchange line access code plus international long distance  
dialling codes in System Speed Dial locations (See Table 18 on Page 158). You link the System Speed  
Dial code to a telephone number stored in any Station Speed Dial location on your station.  
System Administrator  
Stores the Exchange line access code and the international dialing sequence (9011813) in the System  
Speed Dial location *990 from the administrator station.  
o Press Redial + Speed Dial + 990 + [PDN] + 9011813 + Redial.  
Note When you press [PDN], the letter I(Intercom) is displayed on your LCD. It is the [PDN]  
that is used to automatically access internal dial tone before dialling the remaining numbers  
in the Speed Dial sequence (in our example that number is 9011813).  
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Features  
Speed DialAdvanced Features  
where:  
990 System Speed Dial Code that is linked.  
9 Exchange line access code.  
00 international area code.  
81 country code (example: Japan)  
3 city code (example: Tokyo)  
Station User  
Stores the System Speed Dial information on Speed Dial Code 100.  
o Press Redial + Speed Dial +100 + Speed Dial + 69058769374 + Redial.  
where:  
100 Station Speed Dial Code.  
990 System Speed Dial Code being linked to Speed Dial Code 10.  
5876-9374 local telephone number.  
o To use the new link  
o From your station, press the SD (100) button or Speed Dial + 100. Your telephone  
automatically dials 9 to access an Exchange line, then the international dialling sequence code  
plus the local telephone number.  
Chain Dialling Speed Dial Numbers  
You can call two or more Speed Dial numbers during one call. This enables you to add additional  
parties (conference calls) to your conversation with Speed Dialling. It also allows dialling of a stored  
code, such as a credit card number, to send to a far-end computer.  
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Timed Reminders  
Features  
o To chain dial Speed Dial numbers  
1. Access an Exchange line. (See Table 14 on Page 156 for Exchange Line Access Codes.)  
2. Press Speed Dial and dial the Speed Dial code for the telephone number to be dialled.  
(See Table 14 on Page 156 for Speed Dial Codes.)  
3. To dial another telephone number, press Cnf and repeat Steps 1 and 2.  
Timed Reminders  
You can set five separate reminders at your station. At the time (hour and minute) set by you, your  
telephone beeps. If your phone has an LCD, the message is also displayed. You can set the reminder  
to occur once or on a daily basis.  
o To set a timed reminder  
1. Press a [DN] and dial a  
timed reminder number  
(#605~#609).  
#605 TIMER SET  
#605 TIMER SET 0800  
#605 TIMER SET 08001  
2. Enter the time you want  
to be reminded.  
Use a 24-hour clock format  
(HHMM).  
3. Press 0 for the reminder  
to be repeated every day,  
or 1 for a one-time  
reminder only.  
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Features  
Timed Reminders  
4. Enter desired LCD  
message station number  
(10~19) or system  
number (60~99)  
#605 TIMER SET 0800110  
...or enter 00 if your  
telephone does not have  
an LCD or if you do not  
want a message to display  
when the time reminder  
tone sounds.  
5. Press Redial.  
The time is recorded in memory  
and you should hear a beeping  
tone (along with the displayed  
message) for 30 seconds at the set  
time.  
DATA PROGRAMED  
6. To cancel the beeping/  
message prior to 30  
seconds, press Mode + 0  
or take the phone off-  
hook.  
o To cancel a Timed Reminder  
1. Press [DN], then the number  
of the timed reminder  
(#605~#609) you want to  
cancel.  
You can only cancel one reminder at a time.  
The reminder is cancelled.  
2. Press Redial.  
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Tone/Pulse Dialling  
Features  
Tone/Pulse Dialling  
With some older Exchanges, you may have to make calls on Exchange lines that are programmed for  
rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial in order to  
access remote equipment (such as an answering machine) requiring DTMF tones.  
With ISDN calls, when Tone Dial Select is pressed, all of the digits entered after that point will be  
sent with DTMF tones.  
o To change Tone Dialling  
1. Access an Exchange line.  
Although the Exchange line is programmed for rotary dial  
pulses, access the Exchange line and dial the telephone  
number like any other call described in this user guide.  
2. Dial a telephone number.  
3. While on the call, press  
The Tone LED lights steady red and you are able to send  
DTMF tones with your dial pad. The feature is cancelled  
when the call is completed.  
Tone Dial Select.  
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Features  
Two (Tandem) Exchange Line Connection  
Two (Tandem) Exchange Line Connection  
[DN] Button  
This feature enables a station user to connect two Exchange lines, then drop out of the conversation.  
o To connect two outside lines (using a [DN] button)  
1. While talking on an outside  
call using a [DN] button,  
press Cnf/Trn.  
You hear dial tone. The [DN] LED  
flashes (conference rate).  
2. Dial an Exchange line access  
code and then the outside  
telephone number.  
See Table 14 on Page 156 or  
ask your System  
Administrator.  
3. After the party answers,  
The [DN] LED flashes (in-use rate) and all parties are  
conferenced.  
press Cnf/Trn.  
If you receive a busy tone/no answer, press [DN] to return  
to the original connection.  
4. Press Cnf/Trn and hang-up. You hear dial tone before you  
hang-up The [DN] LED flashes  
(exclusive-hold rate) and the two  
lines are connected. N1 and N2  
identify the connected Exchange  
lines.  
TRK-TRK N1 N2  
JAN 10 THU 11: 57  
The LED turns OFF when the parties hang-up.  
If the public telephone company provides auto disconnect,  
the connection may release automatically when the parties  
hang up. If not, the lines must be supervised to be  
disconnected (see Supervisionon Page 77).  
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Two (Tandem) Exchange Line Connection  
Features  
Exchange Line Buttons  
This feature allows a station user to connect two Exchange lines, then drop out of the conversation.  
On some systems, both Exchange Line buttons (or Pooled Line Grp buttons) must appear on your  
telephone to allow Tandem connections to be established from your telephone.  
o To connect two outside lines (using a Line button)  
1. Press Exchange Line  
You hear dial tone.  
...or Pooled Line Grp  
and dial a telephone  
number.  
2. After the party answers,  
You hear dial tone. The Exchange Line LED flashes  
(conference rate). The new Line LED flashes (in-use rate).  
press Cnf/Trn.  
3. Press another Exchange  
Line  
...or Pooled Line Grp  
and dial a telephone  
number.  
...or on some systems, you  
can press Cnf/Trn and dial  
an Exchange line access  
code followed by a  
It is not necessary to have both Exchange Line buttons on  
your telephone.  
telephone number.  
4. After the party answers,  
The Line LEDs both flash (in-use rate) and all parties are  
conferenced.  
press Cnf/Trn.  
If you receive a busy tone  
or no answer, return to the  
original connection by  
pressing the original Line  
button.  
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Features  
Two (Tandem) Exchange Line Connection  
5. Press Cnf/Trn and hang  
You hear dial tone. Both Line  
TRK-TRK N1 N2  
JAN 10 THU 11: 57  
up.  
LEDs continue to flash  
(exclusive-hold rate) and the two  
lines are connected. N1 and N2  
identify the connected Exchange  
lines.  
The LED turns OFF when the parties hang-up.  
If the public telephone company provides auto disconnect,  
the connection may release automatically when the parties  
hang up. If not, the lines must be supervised to be  
disconnected (see Supervisionon Page 77).  
Supervision  
o To supervise a tandem call and release it  
1. Press [DN]  
You are connected to both  
TRK-TRK N1 N2  
JAN 10 THU 11: 57  
Exchange lines. Both Line  
LEDs flash (in-use rate). N1  
and N2 identify the connected  
Exchange lines.  
...or Line  
...or Pooled Line Grp.  
2. If the parties have hung up, Both Line LEDs turn OFF and the connection is  
go back on-hook  
released.  
...or if the parties are still  
talking, press Cnf/Trn and  
hang-up.  
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Voice Mail Integration  
Features  
Voice Mail Integration  
This section explains how to program your telephone for Call Forward and retrieve messages when  
using a Toshiba Stratagy Voice Mail System with your Strata CT system. Refer to the appropriate  
Stratagy Voice Processing User Guide for more information:  
o
Stratagy Voice Processing User Guide  
Message Mailbox  
To direct forwarded calls to your mailboxyour personal storage space for voice messagesand to  
ensure that callers receive your personal greeting, you must store a Voice Mail (VM) Identification  
(ID) code. You need to store the ID code only once. Then whenever your station is call forwarded to  
voice mail, the VM ID code is automatically sent to the voice mail unit to direct the call to your  
mailbox.  
Your [PDN] and up to four [PhDNs] can be independently Call Forwarded from your telephone to  
either a unique (or the same) mailbox number. Telephones must be programmed as the owners of a  
[PhDN] to be able to call forward the [PhDN] to a voice mailbox number.  
o To assign a voice mail message mailbox number  
Note This procedure is required for the initial storage of VM ID code to the Toshiba Stratagy Voice  
Mail system. Once programmed, these digits remain in memory until changed. To change the  
code, repeat this procedure.  
1. Press [DN] + #656.  
You hear confirmation tone.  
656 ID CODE SET  
2. Enter the voice mail ID  
code and the voice  
Example: for Toshiba Stratagy  
voice mail systems, enter 91 + the  
mailbox number.  
91203  
mailbox [DN], plus any  
required pauses (up to 16  
characters).  
203= mailbox number of the [DN]  
you pressed in Step 1.  
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Features  
Voice Mail Integration  
3. Press Redial.  
You hear a confirmation tone. The  
LCD confirms the data storage.  
DATA PROGRAMED  
o To cancel the mailbox number  
o Press [DN] + #656 + Redial.  
Message Retrieval  
You can program a flashing MSG or [PhDN/MW] to automatically retrieve your Stratagy voice mail  
messages when it is pressed. Storing the message retrieval sequence in Steps 1~4 below is required  
only once. It remains in memory unless cancelled or changed.  
o To assign the message retrieval sequence  
1. Press [DN] + #657.  
You hear a confirmation tone.  
657 ID CODE SET  
2. Enter the voice mail  
system code and the  
voice mailbox [DN],  
plus any required pauses  
(up to 16 characters).  
Example: for Toshiba Stratagy  
voice mail systems, enter 92 + the  
mailbox number.  
92203  
[203] = mailbox number.  
3. Enter your security code. By storing your security code, you avoid having to enter  
your code every time you access your mailbox; however,  
this will also allow anyone to retrieve your messages from  
your phone. If a security code is not desired, do not include  
it.  
4. Press Redial.  
You hear confirmation tone. The  
LCD confirms the data storage.  
DATA PROGRAMMED  
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Voice Mail Integration  
Features  
o To retrieve messages with Msg or [PhDN/MW] button  
o Press Msg [PhDN/MW] button with flashing LED.  
o To cancel automatic retrieval  
o Press [DN] + #657 + Redial.  
Multiple Message Retrieval (LCD Telephones)  
1. With the flashing LED,  
The displayed station is called.  
press Msg or [PhDN/MW].  
When a message waiting voice mail  
is displayed, a V follows the station  
number. If a + sign is displayed,  
you have message waiting  
NO. 203  
CALL 200 216V+  
indications from more than one  
source (voice mail or stations).  
Press Scroll to rotate through  
more message waiting sources.  
Call Forward to Voice Systems  
By setting Call Forward to the Toshiba Stratagy Voice Mail System on your telephone, callers are  
automatically connected to your voice mailbox.  
Note Call Forward buttons can only be used to Call Forward [PDNs]; access codes can be used  
to Call Forward [PDNs] or [PhDNs].  
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Features  
Voice Mail Integration  
o To forward calls to voice mail  
1. Press the desired Call  
The LED flashes.  
Forward button  
...or a [PDN] or [PhDN] +  
access code.  
You hear a confirmation tone after entering the access code.  
Call Forward access codes:  
Call Forward-All Calls:  
Call Forward-Busy:  
Call Forward-No Answer:  
Call Forward-Busy-No Answer:  
#601  
#602  
#603  
#604  
2. Dial the Stratagy Voice Mail See your System Administrator for the correct voice mail  
System Directory  
number__________.  
Directory Number. After dialling, you hear confirmation  
tone.  
3. Press the same Call Forward If your phone has a Call Forward button assigned, its LED  
button used in Step 1  
lights steady red.  
...or if you used an access  
code sequence, press  
Speed Dial + Redial +  
Spkr.  
o To cancel Call Forward  
o Press Call Forward button  
The Call Forward LED turns off.  
Note Call Forward buttons apply only to [PDNs] and not  
to [PhDNs].  
...or press a [PDN] or  
You hear a confirmation tone, and Call Forward is  
[PhDN] + #601, then hang cancelled.  
up.  
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Voice Mail Integration  
Features  
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LCD Operation  
3
This chapter covers the LCD, its buttons and displays. Special features available only with the LCD  
are described in detail and step-by-step instructions on using them are given. (For digital telephone  
standard features, see Chapter 2 Features.)  
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Control Buttons  
LCD Operation  
Control Buttons  
The Mode, Page and Scroll buttons are active when Soft Keys are turned off or your telephone is  
idle. Table 8 lists button functions.  
Table 8  
Control Button Definitions  
Button  
Cancels the beeping tone when using timed reminders and enables you to enter/exit the following  
mode functions.  
Used to exit another mode and return to clock/calendar display  
(see To Exit from any Modeon Page 85).  
0
Busy Lamp Field (BLF) display  
(see Busy Lamp Field (BLF) Displayon Page 90).  
1
Busy station messaging  
(see Silent Messaging (Busy Station)on Page 101).  
2
Called station messaging  
(see Notification Station Messagingon Page 98).  
4
Displays LCD message number NN, where NN can be personal messages or system  
5
messages. Mode 5 only displays the selected message. It cannot be used to edit or  
Speed dial number check and memo dialling  
(see Retrieve and Auto Dial Missed Callson Page 92).  
8
Mode  
CLI/DDI information mode OFF  
(see CLI/DDI Information Modeon Page 91).  
60  
61  
62  
(see CLI/DDI Information Modeon Page 91).  
Missed Call stored information display  
(see Retrieve and Auto Dial Missed Callson Page 92).  
64  
71  
70  
View Call Park Orbit list (see Call Park Orbit List Displayon Page 91).  
Soft Keys ON (see Soft Keyson Page 85).  
Soft Keys OFF (see Soft Keyson Page 85).  
Remote called station messaging  
(see Group Notification Station Messagingon Page 99).  
94  
95  
Remote calling station messaging (see To set a advisory station message for a remote  
stationon Page 97).  
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LCD Operation  
Soft Keys  
Table 8  
Control Button Definitions (continued)  
Button  
Definitions  
o
o
Changes Busy Field groups.  
Changes displays (date/time, elapsed time, message, call forward,  
dialled number).  
NO. 204  
MAY 24 MON 12: 05  
Page  
o
o
o
Scrolls through speed dial numbers when in Mode 8.  
Scrolls through message waiting numbers.  
Scroll  
Scrolls through the speed dial digits (if more than 16 digits) when in Mode 8.  
o To Exit from any Mode  
1. Press Mode.  
MODE NO. ?  
2. Press 0.  
The LCD displays date/day/time.  
JUNE 03 TUE 03:54  
Soft Keys  
The Soft Key feature provides a quick-and-easy way to access frequently-used features during a call.  
When Soft Keys are on, they replace the Mode, Page, and Scroll functions. When your telephone is  
idle, Soft Keys do not display and the Mode, Page, and Scroll keys operate as LCD control  
buttons.  
If the Soft Key feature is activated at your station, you can still access features with feature buttons  
(fixed or flexible) or with access codes. Your telephone may already come with the Soft Keys  
activated.  
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Soft Keys  
LCD Operation  
o To turn Soft Keys ON  
1. Make sure that your  
telephone is idle and the  
handset on-hook.  
2. Press Mode + 71.  
Your LCD confirms that the keys are  
on.  
LINE OR STATION?  
LINE STA.  
RTRN  
o To turn Soft Keys OFF  
1. Make sure that your  
telephone is idle and the  
handset on-hook.  
2. Press Mode + 70.  
Your LCD confirms that the keys are  
off.  
NO. 204  
SOFT KEY OFF  
Soft Key Display  
Abbreviated Soft Key feature prompts display on the LCD above the Control  
buttons (Mode, Page, and Scroll). In the following example, you would  
press Mode for the TRNS function, Page for CONF and Scroll for PGE.  
TALK ON LINE 2  
TRNS CONF PGE  
If the Soft Key feature is activated at your station, incoming call information does not display on your  
LCD while your station is busy. To display this information, you must either disconnect the existing  
call or place it on hold.  
How to Use Soft Keys  
This section provides an example of how to use Soft Keys to make a Conference call by adding a  
station to an outside call. See Soft Key Promptson Page 89 for a list of features that can be accessed  
with Soft Keys.  
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LCD Operation  
Soft Keys  
Example: Using Soft Keys to Make a Conference Call  
While on an outside call (LINE 3) you initiated, your LCD displays the  
prompts ABR, CONF, and PGE during the first 30 seconds (if ABR does not  
appear, then this feature was not assigned in system programming).  
TALK ON LINE 3  
ABR CONF PGE  
Thirty seconds after the first digit of the telephone number is dialled, the  
display changes to TRNS, CONF, and PGE. If the call is an incoming call, the  
TRNS prompt appears immediately when you answer the call.  
TALK ON LINE 3  
TRNS CONF PGE  
o To Use Soft Keys to Make a Conference Call  
1. While on an outside call, press  
CONF (Page) to initiate the  
Conference.  
The outside call is placed on-hold.  
LINE OR STATION?  
LINE STA.  
RTRN  
(Optional) You can press RTRN  
(Scroll) to terminate the  
operation and return to the  
outside call.  
If you press RTRN, you will  
have to repeat the previous step  
if you wish to return to transfer,  
conference, or page.  
2. To transfer to a station, press  
DIAL STATION NO.  
RTRN  
STA (Page).  
3. Dial a station number.  
The name and/or number [203]  
displays for about three seconds.  
CALLING  
JANE BROWN 203  
If you have Voice First Signalling,  
the display changes to:  
ANNOUNCE TO 203  
TRNS CONF PGE  
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Soft Keys  
LCD Operation  
If you have Tone First Signalling,  
the phone rings station [203] and  
the display changes to:  
RINGING 203  
TRNS TALK RTRN  
4. (Optional) If you have voice first The called station answers, and  
TALK WITH 203  
signalling, announce the call to  
station 203.  
you are connected to station 203  
and the outside call remains on-  
hold.  
TRNS JOIN RTRN  
5. Press JOIN (Page).  
All parties are now joined in a  
conference. Your LCD indicates  
that you are in a conference with  
Exchange line 3 and station 203  
[LN3+203].  
LN3+203  
EXIT CONF  
6. Press EXIT (Mode) to drop out  
The other parties remain connected in the conference call.  
of the conference  
...or CONF (Page) to add  
another party to the conference.  
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LCD Operation  
Soft Keys  
Soft Key Prompts  
Table 9 provides definitions of all of the Soft Key prompts that could appear on your LCD.  
Table 9  
Soft Key  
Soft Key Prompts  
Definition  
Activates Automatic Busy Redial after dialling a busy outside telephone number.  
ABR  
ACB  
Activates Automatic Callback after reaching a busy station, Exchange line, or Exchange Line group.  
(Busy Override) Sends a call-waiting tone to a busy station.  
Initiates or completes a conference.  
BUSY  
CONF  
EXEC  
EXIT  
(Executive Override) Breaks into the conversation of a busy called station.  
Exits you from a conference; remaining parties are connected.  
Joins all parties to a conference while on a conference call.  
JOIN  
Adds an Exchange line to an existing call while in the Conference mode. The LCD prompts you to access  
an Exchange line after you press this key.  
LINE  
MESG  
OVRD  
PGE  
Sets a message waiting indication at a busy or unanswered station.  
Overrides options, busy mode, or overrides Do Not Disturb mode.  
Parks an outside call and to gain access to a menu of options.  
Makes a called station ring when making a voice announce call to the station.  
Disconnects a call and returns phone n to the idle state.  
RING  
RLS  
RTRN  
Terminates a feature operation and to return to a previously displayed state.  
Adds a station to an existing call while in the Conference mode. The LCD prompts you to dial a station  
number after you press this key.  
STA.  
TALK  
TRNS  
Makes a voice announcement to a called station that is ringing.  
Initiates or completes a Transfer while on an outside call. Press once for an immediate or announced  
transfer, depending on system programming. Pressing TRNS again completes the transfer.  
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Busy Lamp Field (BLF) Display  
LCD Operation  
Busy Lamp Field (BLF) Display  
This feature displays when a station is busy or ringing on any type of [DN] or Exchange line. If all or  
a telephones [PDNs] are in use on another telephone(s), the telephone shows busy on the BLF, even  
though it may be idle. If a telephone is in the DND mode, the telephone BLF appearance displays  
busy.  
Starting with the number entered, the BLF displays a group of 10 [PDNs] per line; a total of 20 for the  
LCD. Pressing Page scrolls the display. The BLF mode stops all other displays from appearing on  
your telephones LCD.  
o To display the BLF  
1. Press Mode + 1.  
BLF NO. ?  
2. If [PDNs] are two digits, press For example, if you enter 2 for 200,  
200 0 . . . 5 . . . . .  
210 . . . . . . 7 . . .  
#
the list of telephone [DNs] beginning  
with the 200 display.The sample  
LCD (shown at right) indicates that  
stations 200, 205, and 217 are in use  
or DND mode.  
...or enter the first digit of a  
three-digit [PDN]  
...or enter the first two digits of  
a four-digit [PDN].  
3. Press #.  
4. Press Page to rotate BLF  
The 200/210 group changes to 210/  
220.  
210 . . . . . . 7 . . .  
220 . . 2 . 4 . . . . 9  
groups.  
90  
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LCD Operation  
CLI/DDI Information Mode  
CLI/DDI Information Mode  
If your system is programmed to receive both CLI and DDI information on incoming calls, press  
Page while the call is ringing to alternate between DDI and CLI LCD displays. After you answer the  
call, you can not alternate between displays.  
DDI  
Incoming DDI telephone numbers can be correlated in the system database with assigned DDI names.  
These names, up to 16 alphanumeric characters, display on your telephones LCD, enabling incoming  
calls to be instantly identified and appropriately answered.  
o To activate the CLI or DDI display mode  
o Press Mode + 61. (The system default is ON.)  
o To deactivate the CLI or DDI display mode  
o Press Mode + 60.  
Call Park Orbit List Display  
This feature enables you to monitor (view) the calls that are parked at your station.  
o While your phone is idle,  
LCD shows the Exchange Line  
number (003) and the orbit number  
where the call is parked (900).  
press Mode + 64.  
LN 3 ORBIT 900+  
...or Orbit List. To scan the  
Orbit List, press Scroll.  
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Retrieve and Auto Dial Missed Calls  
LCD Operation  
Retrieve and Auto Dial Missed Calls  
The system automatically saves the numbers for all calls that ring at your telephone, but are  
unanswered (missed calls). This feature enables you to view the stored information, view the time and  
date, delete the information without returning the call, and/or Auto Dial the saved numbers.To  
activate this feature, system programming is required.  
o To view missed calls  
1. Press Mode + 62.  
The phone number is displayed on  
your LCD. Caller ID numbers  
always include area codes.  
MR. JONES  
02075167000  
2. Press Scroll  
The next lost call displays.  
MR. SMITH  
02075167000  
...or  
The previous lost call displays.  
MS. DOE  
02075267001  
*
02/06 17: 46  
02075167003  
o To delete lost call  
1. Press Mode + 62  
The next lost call is displayed.  
02/06 17: 46  
02075167000  
2. Press Scroll  
The next lost call displays.  
...or press  
The previous lost call displays.  
02/06 17: 46  
02075267001  
*
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LCD Operation  
Messages, Memos, and Name Display  
...or press #.  
The lost call information is deleted without auto dialling the  
call.  
o To Auto Dial the lost call  
1. Press Mode + 62  
The phone number and caller name  
are displayed on your LCD. Caller  
02/06 17: 46  
02075167000  
ID numbers always include area  
codes.  
2. Press Scroll  
The next lost call displays.  
...or  
The previous lost call displays.  
02/06 17: 46  
02075267001  
*
3. Press Exchange Line  
You hear dial tone.  
...or a [DN] + Exchange  
Line access code.  
4. Press Lost Call Auto  
The CT System auto dials the telephone number displayed.  
Dial.  
The LCD on your telephone can be used to send or receive messages to/from  
other LCD telephone users (sample shown at right). It can also display the  
names/numbers of the person calling your telephone or the name of the  
BACK AT 2-PM-CALL  
MEETING FOR 3PM  
person you are calling. Names and memos can also be set to display with speed dial numbers and  
timed reminders.  
You can write or edit a station message (10~19), fill in the blanksof system messages 62~64, enter  
a name/title that will display when other stations call your station (see Name/Number Displayon  
Page 104), or enter a Speed Dial (see Speed Dial Memoson Page 102) or Timed Reminder memo  
(see Timed Reminderson Page 72). System messages 65~99, if available, are written by the System  
Administrator and cannot be edited by the user.  
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Messages, Memos, and Name Display  
LCD Operation  
o To enter LCD characters  
1. Access message/memo/name display.  
A cursor () appears at the first character in the  
display.  
2. Enter the message/name/memo (up to See Table 10 for dial pad key equivalents.  
32 alphanumeric characters), using the  
2358  
following dial pad keys (dial pad  
shown at right):  
Move Right  
(Alpha mode only)  
1 moves right  
moves left  
# – toggles between  
alphanumeric  
*
Move Left  
Toggles between  
alphanumeric  
characters  
mode (dial pad  
defaults to  
numeric mode)  
0 scrolls the alpha/  
special characters.  
Scrolls alpha/  
special characters  
3. To blank out any portion of a message, Each character the cursor transverses is deleted.  
press 1 (in alpha mode) and move the  
cursor to the right.  
Table 10  
Letter  
Dial Pad Key Equivalents  
Key  
Equiv.  
Key  
Equiv.  
Key  
Equiv.  
Letter  
Letter  
Symbol  
Key Equiv.  
1000  
A
B
C
D
E
F
G
H
I
2
J
5
S
T
U
V
700  
:
20  
200  
3
K
L
50  
500  
6
8
+
/
10000  
80  
800  
9
100000  
1000000  
M
N
O
P
30  
300  
4
60  
600  
7
W
X
Y
Z
Note Symbols shown  
above must be  
90  
900  
100  
made in alpha  
character mode  
on the dial pad.  
40  
400  
Q
R
10  
70  
94  
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LCD Operation  
Messages  
Messages  
There are three basic LCD message functions:  
o
o
o
Advisory messaging enables you to store an informative message for LCD telephones that call  
your phone.  
Silent messaging enables you to write a message that you can send to busy LCD telephones.  
Silent messaging lets you communicate visually to someone who is occupied on the telephone.  
Notifications enable you to send your station number and message indication to another LCD  
station. Responding to the message, the called station receives your message.  
System Messages 60~64  
System messages 60~64 are standard messages. You can fill in the blanksof messages 62~64 (see  
below). Example: Message 64 can be edited to read RETURN ON JAN. 4. Callers with LCD phones  
will see that message when they call your number.  
System Message  
Number  
Preprogrammed message  
(Max. 32 digits per message)  
60  
OUT TO LUNCH  
61  
62  
63  
64  
IN A MEETING  
CALL _____________  
BACK AT __________  
RETURN ON________  
System Messages 65~99  
System messages 65~99 can only be programmed or permanently changed at the Administrators  
telephone. Any messages programmed at Administrators telephone remain in memory until  
cancelled from Administrators telephone or until the system is reinitialised.  
Station Messages  
You can create up to 10 station messages (10~19). Once entered, a message can never be deleted; only  
overwritten. This is a station option that is enabled in system programming.  
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Messages  
LCD Operation  
o To enter/store a station message  
The LCD Msg Select/[PDN] LED  
flashes.  
MSG NO. ?  
...or [PDN] + #68.  
2. Enter the two-digit message  
number (10~19) to be stored.  
The current message, if any, is displayed.  
3. Enter the message.  
The LCD Msg Select/[PDN] LED lights steadily, and the  
LCD displays the message. The message is now stored in  
system memory.  
(See To enter LCD  
characterson Page 94.)  
4. Repeat Steps 1~3 for any  
additional messages you want  
to store.  
5. Press LCD Msg Select  
The message displays on your LCD an Advisory Message  
(see below). To cancel the message display, press [PDN] and  
dial #68 or press LCD Msg Select.  
...or Spkr.  
o To set an advisory message for incoming calls  
1. Press LCD Msg Select  
The LCD Msg Select/[PDN] LED  
flashes.  
MSG NO. ?  
MSG NO. 10  
...or a [PDN] + #68.  
2. Enter the desired message  
number:  
The selected message displays. (This  
assumes the message has already  
been stored in memory.)  
10~19 (station)  
...or 60~99 (system)  
3. Press LCD Msg Select  
The message displays on your telephones LCD. The LCD  
Msg Select/[PDN] LED lights continuously. The selected  
message is sent to LCD phones when they call your [PDN] or  
any [PhDN] owned by the telephone.  
...or Spkr.  
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LCD Operation  
Messages  
4. If you have Call Forward set,  
press Page to display the  
message instead of the CF  
display.  
o To cancel an advisory message that has been set at your station  
o Press LCD Msg Select  
...or [PDN] + #68 + Spkr.  
The LED goes out. If a station message was sent, this procedure does not erase it.  
o To set a advisory station message for a remote station  
1. While your telephone is idle,  
MODE 95  
DEST EKT NO.?  
press Mode + 95.  
2. Dial the destination [PDN].  
207 = the destination [PDN]  
MODE 95 DEST EKT  
EKT NO. 207  
3. Press Page.  
MW TO ST123  
MSG NO?  
4. Enter the message number  
(station 10~19; system,  
60~99).  
(This assumes the message is  
already stored in memory.)  
MW TO STXXX  
MSG NO?10  
5. Press Page.  
Remote calling station messaging  
allows you to set a calling station  
message for only one station at a  
time.  
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Messages  
LCD Operation  
6. Press Mode.  
207 =the [PDN] where message will  
be set.  
CALL 207-010M  
Called station  
010 =the message number.  
M
=message is set.  
7. Press 0.  
Your LCD shows the time and date.  
The message is displayed at station  
207. LCD telephones calling station  
207 receives the message.  
SENT 207  
Your station  
Message Notifications  
With an LCD telephone, you can set short messages (up to 32 characters) that display to callers with  
LCD telephones.  
Any station can record a message; however, only stations with an LCD are able to see the stored  
messages. Stations that do not use Soft Keys (Soft Keys Off: Mode + 70) can send messages live”  
to other LCD station users.  
Notification Station Messaging  
Your station number and a message indication can be sent to another LCD station. When that station  
responds, it will receive the message. Soft Keys must be OFF at the sending station for this feature to  
operate.  
o To set a notification station message  
1. Press [PDN] and dial the station  
Directory Number (station does not  
answer or is busy).  
2. Press Mode + 4.  
MW TO STXXX  
MSG NO.?  
3. Enter the message number.  
Station message (10~19), system message (60~99). The LCD  
displays the message. (This assumes the message has already  
been stored in memory.)  
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LCD Operation  
Messages  
4. Press Msg.  
5. Press Spkr or hang up to release.  
Msg LED flashes on the called station.  
CALL 204-207M  
204 = the called [DN]  
207 = the [PDN] of the station that sent  
the message  
Called station  
M = message has been sent.  
SENT 204  
Your station  
o To receive a notification station message  
o Press Msg when your telephone Msg LED is flashing.  
o To cancel the message from the telephone that set the message  
o Press [PDN] and dial #64XXX.  
XXX is the [PDN] of the telephone that has the  
message set.  
Group Notification Station Messaging  
This feature enables a station to set a Called Station Message for a group of stations.  
o To set a notification station message for another station or group of stations  
1. Press Mode + 94.  
MODE 94  
DEST EKT NO.?  
2. Dial the destination [DN]  
Station groups correspond to the  
same stations that are in respective  
Page groups assigned in system  
programming.  
MODE 94  
DEST EKT NO. 207  
...or press #30 for all call page  
stations,  
...or enter a group code  
(#31~#38).  
207=destination [DN] or group  
number.  
#31~#38 for Page Group 1~8  
respectively.  
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Messages  
LCD Operation  
3. Press Page.  
MODE 94  
ORG EKT NO.?  
4. Dial the originating [PDN].  
5. Press Page.  
This can be your number or  
another station number.  
MODE 94  
ORG EKT NO. XXX  
MSG NO.?  
6. Enter the message number  
(station 10~19; system,  
60~99).  
The LCD displays the message. In  
this example, system message 60  
was entered. (This assumes the  
message is already stored in  
memory.)  
OUT TO LUNCH  
7. Press Page.  
8. Press Mode.  
9. Press 0.  
MSG NO.?  
MODE NO.?  
At the destination station, the  
LCD displays the originating  
station number and the Msg LED  
flashes.  
SENT 207M  
o To receive a notification message  
o Press Msg.  
o To cancel the message from the telephone that set the message  
o Press [PDN] and dial #64XXX, where XXX is the [PDN] of the telephone that set the message.  
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LCD Operation  
Messages  
Silent Messaging (Busy Station)  
An audible tone and an LCD message can be sent to an LCD station that is busy. The busy station can  
return a message to the calling stations LCD. The two stations may continue this procedure to carry  
on a silentconversation. Soft Keys must be OFF (Mode + 7 0) at the sending and receiving  
stations for this feature to operate.  
o To send a message to a busy station  
1. When you receive a busy tone, 210=[DN]  
OVER TO ST210  
press Mode + 2.  
MSG NO?  
2. Enter the message number.  
Station message (10~19) and  
system message (60~99). The LCD  
displays the message. (This  
assumes the message is already  
stored in memory.)  
3. Press Page.  
The destination station beeps four  
times and the message displays for  
30 seconds, or until you hang up.  
Your LCD confirms the message  
was sent.  
MSG SEND  
o To return to a busy station message after receiving a busy station message  
1. Press Mode + 2.  
OVR TO ST210  
MSG NO?  
2. Enter the message number.  
Station message (10~19) and system message (60~99). The  
LCD displays the message. (This assumes the message is  
already stored in memory.)  
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Memos  
LCD Operation  
3. Press Page.  
Your LCD confirms the message  
was sent.  
MSG SEND  
Memos  
Speed Dial Memos  
You can store names (12 characters max.) for each of 40 station speed dial numbers. The memo pad of  
names can be scrolled to select the appropriate party. The station must be enabled via system  
programming for LCD message memory.  
o To program Speed Dial names and numbers  
1. Press Redial, then Speed  
Dial.  
2. Dial a station speed dial code.  
See Table 17 on Page 158 for speed  
# * 100 SPEED DIAL  
3. Press Mode.  
If a name was previously stored on  
this code, it appears on the top line.  
*100 NAME  
SPEED DIAL  
4. Enter the name or memo (12  
characters maximum).  
The name appears on the bottom line as you enter it. (See  
To enter LCD characterson Page 94.)  
5. Press Mode.  
6. Enter a phone number (16  
characters maximum).  
The number displays on the top line as you enter it.  
7. Press Redial to record data in  
memory.  
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LCD Operation  
Memos  
o To display the Speed Dial number and memo  
o Press Mode + 8X~X, where X~X is the speed dial number to be displayed.  
o To dial a Speed Dial number  
1. When your phone is idle, press  
Mode + 8.  
2. Enter Station Speed Dial Code  
...or System Speed Dial Code.  
SPEED DIAL NO. 100  
3. Press Page to see more of the  
directory of numbers/memos.  
4. Press an available Line  
The number is dialled.  
...or [DN] and enter an Exchange  
line access code.  
o To check a speed dial number  
1. When phone is idle, press Mode +  
8.  
MODE NO.? 8  
2. Dial a speed dial number.  
TOSHIBA is the memo (up to  
12 characters).  
*110 TOSHIBA  
01932841600  
019320841600 is the number  
(up to 16 digits).  
3. Press Page to scan the directory for If the number is longer than 16 digits, a +appears in  
the appropriate number/memo.  
the far right corner of the display.  
4. Press Scroll to display any  
remaining digits.  
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Name/Number Display  
LCD Operation  
Timed Reminders  
See Timed Reminderson Page 72.  
Name/Number Display  
This feature enables you to enter a name/title, telephone number, location, etc. in system memory.  
This name/title (e.g., Reception) displays on your stations LCD while it is idle, and on other stations’  
LCDs when you call them or they call you.  
Name display information for non-LCD telephones or voice mail/auto attendant devices may be  
entered by the System Administrator for display on other stationsLCDs when called.  
When this feature is set, your Name/Number displays during direct, forwarded, and hunted calls. On  
override or OCA calls, it does not display.  
1. Press [DN] + #621.  
USER NAME ?  
2. Enter the new information  
(up to 16 characters, e.g., user  
name and station number).  
See To enter LCD  
characterson Page 94.  
3. Press Spkr.  
The information is stored and appears  
on the top line of your stations LCD.  
TOSHIBA EXT. 200  
DATE DAY TIME  
When you call a station, the name/  
title displays on the bottom of the  
called stations LCD.  
NO. 213  
TOSHIBA EXT. 200  
104  
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LCD Operation  
Name/Number Display  
o To clear name/number display  
1. Press [DN] + #620.  
You hear confirmation tone, then busy tone.  
During clear:  
2. Press Spkr.  
NO. 213  
NO. 213  
USER NAME RESET  
After clear: A name is displaced by  
message and call forward settings if  
they are set.  
DATE DAY TIME  
Note This procedure does not erase the name/number. To  
restore the display, press [DN] + #621.  
o To erase name/number display  
1. Press [DN] + #621.  
Current information displays on the  
lower line of the LCD.  
USER NAME ?  
2. Press 1 in the alpha mode  
Blank characters replace the information.  
to enter blanks.  
3. Press Spkr.  
The information is erased and the [PDN] of the telephone is  
displayed.  
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Name/Number Display  
LCD Operation  
106  
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The Single Digital Telephone Grand Tour4  
This chapter familiarises you with the controls and indicators located on your Strata DKT2001 Digital  
SLT.  
Toshiba digital telephones incorporate state-of-the-art telecommunications technology and provide a  
vast array of calling features. They are easy to operate and all features are accessed with a feature  
button or a brief access code.  
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Buttons  
The Single Digital Telephone Grand Tour  
Buttons  
Strata DKT2001 telephones come with six fixed buttons ( Figure 4). The functions of each of the  
see  
buttons are described in Table 11.  
Two of the buttons (Line and Msg) have LEDs which indicate various line or call states. See Table  
12 for descriptions of the Line LED indicators.  
Line  
3501  
Figure 4  
Digital Single Line Telephone (DKT2001)  
108  
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The Single Digital Telephone Grand Tour  
LED Indicators  
Table 11  
Button  
Fixed Button Definitions  
Line  
Used to answer and place calls. This button is your [PDN]. It is not an Exchange line  
button. Also used to program Voice Mail ID codes and Call Forwarding.  
Used for conference and transfer calls (see Call Park Orbitson Page 126 and  
Conference Callson Page 129).  
Used to hold internal or outside calls. Also used for Exclusive hold. See Holdon  
Page 135.  
Cnf/Trn  
Hold  
The message button is used to call back the station or voice mail device that  
activated the LED (see Message Waitingon Page 136).  
Msg  
Volo  
Volo  
Adjusts volume levels (Volume Controlson Page 11).  
LED Indicators  
The Line button has an LED that flashes at varying rates to indicate line or call status (see Table 12).  
The Msg buttons LED indicates a message is waiting.  
Table 12  
LED Indicators  
Your Station  
Interval Rates  
Other Station  
Use  
2 seconds on, 1/8 second off—  
1/8 second ON/OFF  
Line In Use (access outside line)  
Incoming Call (while ringing)  
Hold (outside line)  
steady  
1 second on at 10 pulses/second1 second OFF one second ON/OFF  
1/2 second  
4 pulses/second for 1/8 second ON/OFF  
ON/OFF  
Hold Consultation (during consultation/  
transfer to another station)  
10 pulses/second  
10 pulses/second  
steady  
steady  
flashes  
Hold Exclusive (outside line)  
Hold Recall (when held call recalls your 1 second at 2 pulses/second, 1 second at 10  
idle station)  
pulses/second  
1 second at 2 pulses/second, 1 second at 10  
pulses/second  
Hold Exclusive Recall  
steady  
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Volume Controls  
The Single Digital Telephone Grand Tour  
Table 12  
LED Indicators (continued)  
Use  
Your Station  
Other Station  
Interval Rates  
The Line LED flashes 10 pulses/second1 second  
OFF  
Internal Call (while station ringing)  
Conference  
Red flashing or ringing  
steady  
10 pulses/second  
Volume Controls  
Your telephone has Vol o/Vol o buttons to increase and decrease ring tone and handset volume  
levels.  
You must hold down either button for at least 1/8 second for any volume change to occur. If you  
continually hold down either button, the volume continually changes about every half second until the  
level limit is reached. You hear ring tone as long as you press a Volume button when your telephone is  
idle.  
The method for changing feature volume varies. Some features can be adjusted using only the Vol o/  
Vol oand others require additional buttons (see Table 13).  
Table 13  
Using only Vol o/Vol o  
Feature  
Phone Status  
Comments  
Ring Tone Volume  
On-hook, Idle  
Use to adjust the volume of your incoming calls.  
After a call is terminated and the handset is on-hook, the volume level  
returns to the originallevel for the next call. This originallevel can be  
adjusted to higher/lower in system programming.  
Handset Receiver  
Off-hook  
On-hook/Off-hook  
Some procedures in this user guide instruct you to perform a step while on-hookor off-hook.”  
These terms refer to the position of the handset. Off-hookindicates that the handset should be lifted  
off of the telephone cradle. On-hookindicates that the handset should remain in the cradle and  
should not be lifted.  
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Single Line Digital Telephone Features 5  
This chapter explains how to use the features on your DKT2001 telephone. There is a Quick  
Reference section for basic telephone use, followed by the features in alphabetical order.  
Before You Begin  
If you are a new user of the Strata DKT2001 telephone, you need to find out if your telephone has  
been set up for Automatic Line Selection and Ringing Line Preference.  
Automatic Line Selection  
You have Automatic Line Selection, if you hear dial tone and the Line LED lights steady.  
o Lift the handset.  
You do not have Automatic Line Selection, if you hear silence.  
o Lift the handset and press Line before dialling.  
Ringing Line Preference  
You have Ringing Line Preference, if you can answer a line ringing your station by lifting the handset.  
You do not have Ringing Line Preference, if you have to press Line to answer the ringing call.  
Ringing Line Preference is enabled in system programming.  
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Before You Begin  
Single Line Digital Telephone Features  
Incoming Call Ringing Patterns  
Your telephone ringing pattern is set in system programming.  
Some systems may use the internal call ring patternone second ON, three seconds OFFfor  
incoming outside calls.  
A distinct outside call ring pattern0.4 seconds ON, 0.2 seconds OFF, 0.4 seconds ON, three seconds  
OFFis available.  
Feature Codes  
Your telephone may not have all of the features mentioned in this guide. Appendix B lists all of the  
feature codes that can be programmed for your telephone system. See your System Administrator to  
find out which features and codes apply to your telephone.  
Some Exchange line features, such as conferencing, or behind PBX operation require flashing/  
recalling the Exchange line,to dial PBX feature access code or extension numbers.  
o To flash/recall an Exchange line  
1. Access an Exchange line.  
2. Press Cnf/Trn + #45.  
You hear PBX dial tone.  
3. You can now dial the PBX  
feature access code or  
extension number.  
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Single Line Digital Telephone Features  
Quick Reference  
Quick Reference  
Making an Internal Call  
1. Lift the handset  
You hear internal dial tone.  
...or lift the handset and press Line  
2. Dial the desired station number.  
.
Making an Outside Call  
1. Lift the handset  
You hear internal dial tone.  
See Table 14 on page 156.  
...or lift the handset and press Line  
.
2. Enter an Exchange line number  
access code.  
You hear dial tone after entering the access code.  
3. Dial the desired telephone number.  
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Quick Reference  
Single Line Digital Telephone Features  
Making an Outside Call Using ISDN  
If your Strata CT telephone system has Integrated Services Digital Networking (ISDN) features, you  
can make calls using this advanced service. See your System Administrator regarding your systems  
capabilities.  
1. Lift the handset  
You hear internal dial tone.  
...or lift the handset and press Line  
.
2. Enter an Exchange line number  
access code.  
See Table 14 on page 156. You hear dial tone after entering  
the access code.  
3. Enter the desired telephone number. Your call rings through to the destination.  
4. If you need to dial a subaddress  
(usually required for calling station  
equipment at a location requiring  
extra dialled digits), then, proceed to  
Step 5.  
5. Wait for the system to connect you. The default waiting period is four seconds; however, your  
system may be set differently.  
Answering Calls  
o When your telephone rings, lift the  
The internal ring pattern is one second ON, three seconds  
OFFfor incoming outside calls.  
handset and speak  
...or lift the handset and press Line  
You are connected to the calling party. The Line LED  
remains ON.  
.
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Single Line Digital Telephone Features  
Account Code Calls  
Account Code Calls  
Account Codes are used for a variety of reasons, including billing, call tracking, and line restriction  
applications. The system records the Account Codes and can print the codes and other call details on  
a Station Message Detail Recording (SMDR) report.  
Forced Account Codes  
Some applications may require that you enter an Account Code, called a Forced Account Code,  
before dialling a telephone number. Forced Account Codes can be recorded for outgoing calls only.  
1. Lift the handset  
You hear dial tone.  
...or lift the handset and press  
Line  
.
2. Dial an Exchange line number  
access code.  
See Table 14 on page 156. The Exchange line accessed must  
be set to require a Forced Account Code in system  
programming.  
3. Enter the Forced Account Code.  
4. Dial the telephone number.  
You hear dial tone after you press the last digit of a valid  
account code or busy tone after you press the last digit of an  
invalid code (if your system verifies account codes.)  
Emergency Override of Forced Account Code Dialling Requirements  
Forced Account Code requirements can be bypassed by up to three emergency numbers, including  
911. See your system administrator for these numbers:  
1) 999  
2)  
112  
3)  
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Account Code Calls  
Single Line Digital Telephone Features  
Verified Account Codes  
Some Strata CT systems verify the numbers entered when you enter Forced or Voluntary Account  
Codes. These are called Verified Account Codes.  
Voluntary Account Codes  
Voluntary Account Codes are optional and can be entered anytime after accessing an Exchange line or  
during a call.  
An exception is a Voluntary Account Code which is required to change the Toll Restriction  
classification of your station. The code gives you access to telephone numbers outside your usual  
dialling area and must be entered prior to dialling the telephone number. As an example, if your  
station is restricted to local area calls, you can make out-of-state calls by using a Voluntary Account  
Code set in system programming.  
If the system is set for Verified Account Codes, you must enter specific codes when entering the  
Voluntary Account Code(s) or the code is not validated for the SMDR call report.  
o To record a voluntary account code  
1. After accessing an Exchange line  
You hear dial tone and the Exchange line is on Hold.  
or talking on a line, press Cnf/Trn.  
2. Dial #46.  
3. Enter the Voluntary Account Code. Voluntary Account Codes must be entered during the call.  
Dial tone stops after the first telephone number digit is  
dialled.  
4. Dial a telephone number if you  
entered the code after accessing the  
Exchange line  
...or resume talking or hang up if  
you entered the code after the call.  
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Single Line Digital Telephone Features  
Automatic Busy Redial (ABR)  
Automatic Busy Redial (ABR)  
After reaching a busy outside number, you can activate ABR so that the Strata CT system  
automatically redials the number at regular intervals. If the system redials an outside number that is  
still busy, ABR resets and tries again. This feature may not be enabled on some (or all) lines in your  
systemdepending on the telephone line type connected. It also may not be enabled for your station.  
ABR is not attempted while your station is busy, but continues to time-out.  
1. When you reach a busy number,  
You hear confirmation tone.  
press Cnf/Trn + #44.  
2. Hang up.  
3. The system redials, up to 15 times,  
every 30 or 60 seconds (depending  
on system programming).  
4. Your telephone receives ring tone,  
when ABR dials the number and it is  
available.  
The Line LED flashes.  
5. Lift the handset and wait for the  
party to answer.  
If you do not pick up the handset within 30 seconds  
after a connection is made, you hear a muted ring for  
another 30 seconds, then the call disconnects.  
o To cancel ABR  
1. Lift the handset  
You hear internal dial tone.  
You hear confirmation tone.  
...or lift the handset and press Line.  
2. When you reach a busy number, press  
#44.  
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Automatic Call Distribution (ACD)  
Single Line Digital Telephone Features  
Automatic Call Distribution (ACD)  
Your DKT2001 telephone must be programmed for ACD in order for ACD features to work. If you  
are an ACD agent or supervisor, please refer to the Strata CT ACD Agent and ACD Supervisors  
Guide(s) for detailed feature instruction.  
o To receive ACD calls  
o Lift the handset  
You are connected to your ACD call.  
You hear internal dial tone.  
...or lift the handset and press Line  
.
.
o To access other ACD features  
1. Lift the handset  
...or lift the handset and press Line  
2. Enter the appropriate access code  
sequence:  
#4036  
ACD Call Pickup  
Cnf/Trn + #4033  
#4031 + XXXX  
Cnf/Trn + 406YY  
ACD Help  
Log In/Out (XXXX = Agent ID code)  
Transfer to ACD Group (YY = ACD Group 01~16 on large  
systems, 01~08 on small systems)  
#4032  
Unavailable  
Work Unit  
Cnf/Trn + #4038  
Note If you receive a fast busy, verify your Agent ID  
number or see your System Administrator.  
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Single Line Digital Telephone Features  
Automatic Callback (ACB)  
Automatic Callback (ACB)  
After reaching a busy or the Do Not Disturb (DND) mode, you can set ACB to have the system call  
you back when the called station is no longer busy or in the DND mode. ACB does not apply to  
outside calls.  
1. After reaching a busy station, press You hear busy tone, followed by dial tone (two secs.), then  
4.  
busy tone.  
2. Hang up.  
You can make other calls while waiting for the called station  
to become available.  
3. Line rings at a fast rate when the  
called station becomes idle.  
4. Answer within three rings to  
prevent the callback from being  
cancelled.  
You hear a single tone, as if making a regular internal call. If  
you used Tone Signalling instead of Voice First Signalling,  
you hear repetitive ringing.  
If you hear busy tone after answering, it means the called  
party has already received or originated another call. Your  
request is not cancelled. You will be called again when the  
station becomes idle.  
5. If you were attempting to make an  
outside call and did not use LCR,  
redial the telephone number.  
If the original call was made using LCR, the telephone  
number is automatically dialled.  
o To cancel ACB (to busy or DND station)  
1. Lift the handset  
...or lift the handset and press Line.  
2. Press #43.  
You hear internal dial tone.  
3. Hang up.  
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Attendant Console Calling  
Single Line Digital Telephone Features  
Attendant Console Calling  
Up to four attendant consoles can be installed per system. There can be up to three ways to call the  
attendant console, depending upon system programming.  
o To call any attendant console  
1. Lift the handset  
You hear internal dial tone.  
...or lift the handset and press Line.  
2. Press 0.  
The call rings the Attendant Consoles 0 button. These calls  
rotate between the consoles if more than one console is  
installed.  
o To call a particular console  
1. Lift the handset  
You hear internal dial tone.  
...or lift the handset and press Line.  
2. Enter the consoles Directory  
The call rings the consoles [PDN] button. Your System  
Administrator can provide the Attendant Console(s) internal  
number(s).  
Number [DN] ______.  
o To make an emergency call to a console  
1. Lift the handset  
You hear internal dial tone.  
...or lift the handset and press Line  
.
2. Press #400.  
The In-EMGR LED flashes on all consoles.  
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Single Line Digital Telephone Features  
Background Music (BGM) Over Telephone Speakers  
Background Music (BGM) Over Telephone Speakers  
BGM over external speakers is controlled by the System Administrator. If BGM is enabled, you can  
turn it ON/OFF for your individual station speaker.  
o To enable/cancel BGM on your telephone speaker  
1. Lift the handset  
You hear internal dial tone.  
...or lift the handset and press  
Line  
.
2. Press #481 (ON)  
Confirmation tone is heard. BGM stops playing if the telephone  
rings or is paged.  
...or #480 (OFF).  
Call Forward (CF)  
You can set your station to CF to another station or voice mail for a variety of conditions, described in  
Step 2.  
1. Lift the handset  
You hear internal dial tone.  
...or lift the handset and press  
Line  
.
2. Enter a CF access code:  
#601-All Calls  
You hear confirmation tone.  
Forwards all calls immediately; your telephone does not ring.  
#602-Busy  
Forwards calls immediately when your telephone is busy or in  
DND mode.  
#603-No Answer  
Forwards calls to another station if you do not answer within a  
certain time (that you designate). Not available from a rotary  
telephone.  
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Call Forward (CF)  
Single Line Digital Telephone Features  
#604-Busy/No Answer  
Forwards calls immediately to another station whenever you are  
busy on another call. Calls also forward if you do not answer  
within a certain time (that you designate). Not available from a  
rotary telephone.  
3. Enter the Call Forward  
destination number.  
Confirmation tone is heard.  
4. If setting CF-No Answer or  
You can enter the amount of time that your telephone rings before  
CF-Busy/No Answer, press , it forwards (08~60 seconds). Always enter two digits. If you do  
*
enter the time in seconds, then not wish to change the ring time, press then # to make the ring  
*
press #.  
time the same as the last setting.  
If you are unable to dial DTMF tones by pressing and #, see  
*
your System Administrator.  
You hear a confirmation tone after pressing and again after  
*
pressing #.  
Notes  
5. Hang up.  
o
You can continue using your phone in the usual manner while  
Call Forward is in effect.  
o
If Call Forward is set:  
o
Exchange lines that ring your station exclusively will  
forwardExchange lines that ring more than one station  
will not forward. (Release 3.2 or higher will allow more  
than one station to ring and follow the call forwarding.)  
o
Exchange line calls transferred to your station will  
forward.  
o
o
Internal calls will forward.  
Call Forward has priority over the hunt feature set in  
system programming.  
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Single Line Digital Telephone Features  
Call Forward (CF)  
o To cancel Call Forward  
1. Lift the handset  
You hear internal dial tone.  
...or lift the handset and press  
Line.  
2. Press #601.  
3. Hang up.  
You hear confirmation tone again.  
Call ForwardExternal  
This feature enables you to forward new, incoming calls to a number outside of the system.  
Call Forward-External does not forward internal calls or calls transferred to your telephone. The only  
calls that it forwards are incoming Direct-Dialling-Inward (DDI) calls and calls over Exchange lines  
dedicated to ring your station.  
However, any of the other Call Forward modes can be set simultaneously with Call Forward-External.  
Other Call Forward modes will be active for internal and transferred calls.  
1. Store the number that calls will be Important! Only perform Step 1 the first time Call Forward-  
forwarded to at Station Speed Dial  
location 139 for all processors.  
External is set or when you change the  
destination. It is not necessary to store the  
destination each time; it remains in system  
memory.  
The Call Forward destination can be a telephone number over  
an Exchange line, a station over a Tie line, or a station within  
your Strata CT system.  
Follow the procedures for Speed Dialon Page 140 to store  
the destination number.  
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Call Forward (CF)  
Single Line Digital Telephone Features  
Use the Speed Dial storage codes detailed on Page 158. When  
forwarding to an outside destination include the Exchange  
Line (or Exchange Line group) access code before the  
telephone number.  
Example: 8015833700, where  
801 = Exchange Line access code  
5833700 = Telephone number  
Important! See Table 14 on page 156 for Exchange Line/  
Line Group access codes. The LCR access code  
9cannot be used.  
2. Lift the handset  
...or lift the handset and press  
Line  
.
3. Press #670.  
4. Hang up.  
Incoming calls will forward to the destination stored at Station  
Speed Dial Location 49.  
o To cancel Call Forward-External  
1. Lift the handset  
...or lift the handset and press  
Line  
.
2. Press #670.  
Remote Call ForwardExternal Destination Change  
If Call Forward-External mode is set at your station, you can change the forwarding destination from  
a telephone outside of the system.  
The destination is normally an external Public Telephone Network Number, but it can also be an  
internal Directory Number.  
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Single Line Digital Telephone Features  
Call Forward (CF)  
o To change the destination number  
1. Call into the Strata CT system over an  
You hear ring back tone signal, then internal dial tone  
Exchange line programmed for the DISA for 10 seconds. Try again if you hear busy tone.  
feature.  
Note See the System Administrator for DISA  
telephone numbers.  
2. After you hear dial tone, press #670,  
You hear a confirmation tone.  
then enter a [PDN].  
If a number is not dialled, the system automatically  
causes the DISA Exchange line to ring at telephones as  
a normal incoming call. Then, if the call is not  
answered within 15 seconds after the ringing starts, it  
disconnects.  
3. Enter the Remote Call Forward-External You hear a confirmation tone. See the System  
security code.  
Administrator for the access code.  
4. Enter the new destination number.  
You can enter an internal [PDN], or an  
Exchange or Tie line access code + an  
external telephone number.  
With some systems, you can dial a line  
group code instead of an Exchange line  
number access code (see Table 14 on  
page 156).  
You cannot enter the LCR access code 9.  
Important! Do not press #, since  
that ends the  
procedure (see Step 5).  
Instead, use 44 when  
entering an Exchange  
line access code.  
5. Press #.  
You hear a confirmation tone.  
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Call Park Orbits  
Single Line Digital Telephone Features  
Call Park Orbits  
The Call Park feature enables you to hold a call temporarily in an orbit (the area where the call is  
held). Anyone can retrieve the call from the orbit using the same or a different station. There are 20  
General Park Orbits for the system and 1 Personal Park Orbit for each station.  
Once you have parked a call in an orbit, you can:  
o
o
o
Hang up and retrieve the parked call at a later time  
Originate another call  
Access a voice paging device to announce the parked call for pickup from another station  
o To park a call  
1. While on a call, press Cnf/Trn. You hear dial tone.  
2. Press #332.  
3. Enter a General Orbit Number  
You hear a one second confirmation tone. The call is parked at  
the orbit or to an assigned [PDN]. If an orbit number is busy,  
repeat Steps 1~3 with another orbit number.  
(900~919) or [PDN].  
4. Hang up.  
Once the call is parked, you can make or receive other calls.  
Notes  
o
o
If the parked call is not retrieved within a specified time, the  
call rings back to your phone.  
If your phone is busy when the parked call recalls, you hear  
two tones of two short beeps, three seconds apart. You can  
place the new call on hold and answer the parked recall or  
end the second call and answer the parked recall by hanging  
up. The parked call remains camped onto your phone until  
you respond.  
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Single Line Digital Telephone Features  
Call Pickup  
o To retrieve a parked call from any station  
1. Lift the handset  
You hear dial tone.  
...or lift the handset and press Line  
.
2. Press #332 and enter the Orbit  
You are reconnected to the parked call.  
Number that you used to park the call.  
o To park a call and page another station  
1. While on a call, press Conf/Trn +  
#331.  
2. Enter the General Orbit Number  
The original call is now parked in the specified Orbit  
Number or [PDN]. After you enter an Orbit Number, a  
short burst of dial tone prompts you to enter the Page  
access code.  
(900~919) or [PDN].  
3. Enter a Page Group or Zone access  
code (see Tables 15 and 16 on Page  
157).  
4. Make your announcement and include  
the Orbit Number.  
5. Hang up to free the paging device.  
If the parked call is not retrieved within a specified time,  
the call rings back to your phone.  
Call Pickup  
You can pick up a call that is ringing another station, a call placed on hold at another station, and other  
types of calls with the Call Pickup feature.  
1. Lift the handset  
...or lift the handset and press Line.  
2. Press #5.  
This begins the call pickup sequence.  
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Call Pickup  
Single Line Digital Telephone Features  
3. Press a Call Pickup code:  
You are connected to the caller.  
#2 + XXX (XXX=[PDN]/[PhDN]  
Pick up a call ringing or on hold at a specific Primary or  
Phantom Directory Number [PDN] or [PhDN] (Release  
3.1 and above).  
#30  
Pick up a telephone group page, internal call, or door  
phone call ringing a station.  
#35 ~ #38  
9
Pick up an external page.  
Pick up a ringing Exchange line.  
Pick up an Exchange line on hold (Lines 1~200).  
#7001~#7200  
Pick up Calls to a Group  
Stations may be assigned in system programming to Pickup Groups. As many as 20 groups can be  
created to enable you to easily pick up incoming (new or transferred) or internal calls that are ringing  
stations in your group or in other groups. You can belong to more than one group. See the System  
Administrator for group assignments.  
o To pick up a call that is ringing in your pickup group(s)  
1. Lift the handset  
...or lift the handset and press Line.  
2. Press #5#34.  
You are connected to the caller.  
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Single Line Digital Telephone Features  
Conference Calls  
o To pick up a call that is ringing in another group  
1. Lift the handset  
You hear dial tone.  
...or lift the handset and press Line  
.
2. Enter #5 + the group pickup access  
You are connected to the call after dialling the group  
code (#320~#339).  
access code. If the called station belongs to more than  
one group, any of the Group Pickup codes associated  
with those groups will pick up the call.  
Note These group pickup access codes can be entered  
into a speed dial location for easier access.  
Conference Calls  
Strata CT enables you to participate in a variety of conference calls:  
o
o
o
Up to four stations (including your own) may be conferenced on internal lines.  
Up to three stations (including your own) may be conferenced with one Exchange line.  
Up to two stations (including your own) may be conferenced with two Exchange lines.  
Step 1: Make a Conference Call or Tandem Two Exchange Lines  
1. While on either an external call or  
You hear internal dial tone and the call is placed on  
hold. You will not hear the held party again until Step  
4.  
internal call, press Cnf/Trn.  
2. If you want to add an outside line, dial  
the Exchange line access code.  
See Table 14 on page 156 for Exchange line access  
codes.  
You hear dial tone when the line is accessed. (Up to  
two Exchange lines can be conferenced.)  
3. Dial the telephone number that you want  
to add to the call  
...or dial the internal station number.  
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Conference Calls  
Single Line Digital Telephone Features  
4. If you hear a single tone, voice announce On internal calls, the new party must pick up the  
the call and ask the party to pick up  
handset or press a [PDN] to participate in a conference  
call.  
...or, if you hear ringing, announce the  
call once the party answers  
...or, if the called station is busy, you can Note If a called external number is busy, you must  
hang up and re-initiate the call.  
press the Line button to return to the  
existing call.  
5. If you are ringing an internal party, press All parties are conferenced.  
Conf/Trn after the party answers  
...or if you are ringing an outside line,  
you can press Conf/Trn before or after  
the party answers.  
6. If only your telephone is connected with If you exit the conference call, your Line LED  
you can exit the conference by pressing  
Conf/Trn again before you hang up.  
continues to flash. Your station appears busy to other  
callers. The external lines remain connected.  
Step 2: (Optional) Add More Callers to a Conference or Tandem Call  
o For Conference calls: repeat Substeps  
1~3 of Step 1: Make a Conference Call  
or Tandem Two Exchange Lineson  
Page 129 to add another party to the  
conference.  
If one of the stations hangs up on a two-station/two  
Exchange line conference call, the remaining station  
maintains the conference.  
...or for Tandem calls: press Cnf/Trn  
and hang up.  
If only your telephone is connected with two parties on  
external Exchange lines, you can exit the call to allow  
the two external parties to continue talking.  
If you exit the conference call, the Line LED continues  
to flash. Your station appears busy to other callers.  
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Single Line Digital Telephone Features  
Exchange Line Queuing  
Exchange Line Queuing  
If all outgoing Exchange lines are busy, the Exchange Line Queuing feature will ring your telephone  
when one is available.  
1. If you hear busy tone after dialling  
Busy tone stops, followed by dial tone (two secs.), then busy  
tone resumes.  
a Exchange line access code, press  
4.  
2. Hang up. (You can make other calls  
while waiting for a line to become  
available.)  
3. Your telephone rings at a fast rate  
when an Exchange line becomes  
idle.  
4. Answer within three rings to  
prevent the callback from being  
cancelled.  
You hear Exchange dial tone. (If you hear busy tone, it  
means the line has already been seized or has received an  
incoming call. Your request is not cancelled. You will be  
called again the next time a line becomes idle.)  
5. Dial the desired telephone number. If the original call was made using LCR (dial 9), the system  
automatically dials the number.  
o To cancel Exchange Line Queuing  
o Lift the handset and press #43  
Confirmation tone is heard.  
...or press Line + #43.  
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Direct Inward System Access (DISA)  
Single Line Digital Telephone Features  
Direct Inward System Access (DISA)  
Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones (push-button  
dialling) can call in on Exchange lines programmed for DISA and dial stations or outgoing Exchange  
lines without going through an attendant or operator.  
1. From outside the system, call the  
DISA Exchange line phone  
number:___-______.  
See the System Administrator for  
this number.  
2. Listen for the repetitive ringback  
tone signal, followed by dial tone.  
Try again if you hear busy tone.  
3. During the 10 secs. of dial tone,  
make your call.  
If a number is not dialled, the system automatically causes  
the DISA Exchange line to ring at telephones as a normal  
incoming call. Then, if the call is not answered within 15  
seconds after the ringing starts it disconnects.  
To call another station after completing a DISA station call,  
the internal party must transfer you. Station Paging and  
System Paging cannot be made on DISA calls.  
4. If you hear busy tone, press .  
If the call is not answered after 6 rings or 24 seconds,  
whichever occurs first, you hear busy tone.  
*
5. When you hear dial tone, call again.  
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Single Line Digital Telephone Features  
Direct Inward System Access (DISA)  
o To make an outgoing call with DISA  
1. From outside the system, call the  
DISA Exchange line telephone  
number:___-_____.  
See the System Administrator for  
this number.  
2. Listen for repetitive ringback tone,  
then listen for dial tone.  
The dial tone is present for 10 seconds to allow direct  
dialling of a station internal number or Exchange line access  
code. If a number is not dialled, the system automatically  
causes the DISA Exchange line to ring at telephones as a  
normal incoming call. Then, if the call is not answered  
within 15 seconds after the ringing starts, it disconnects.  
Try again if you hear busy tone.  
3. Dial an Exchange line number or  
line group access code. See Table 14  
on page 156.  
4. If a DISA security code is required  
(see the System Administrator), dial  
the code and listen for Exchange  
dial tone.  
If the correct code is not entered, the call is disconnected.  
...or if a DISA security code is not  
required, you hear Exchange dial  
tone.  
A timer tone plays (approximately four mins.) that both  
parties hear after the call was made.  
5. Press 0 to reset the timer four more  
minutes; otherwise, the call  
disconnects approximately one min.  
after the tone.  
6. Dial a telephone number.  
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Door Phones  
Single Line Digital Telephone Features  
Door Phones  
You can call a door phone and monitor the immediate area surrounding the door phone.  
o To call/monitor a door phone  
1. Lift the handset  
You hear dial tone.  
...or lift the handset and press Line  
.
2. Dial the door number:  
Door Phone ID  
Location  
1A  
1B  
1C  
2A  
2B  
2C  
3A  
3B  
3C  
4A  
4B  
4C  
#151  
#152  
#153  
#154  
#155  
#156  
#157  
#158  
#159  
#161  
#162  
#163  
o To pick up a door phone call that is ringing another station  
1. When you hear a door phone call, lift Door phone calls ring from one to five times, depending on  
the handset  
system programming.  
...or lift the handset and press Line  
2. Press #5#30.  
.
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Single Line Digital Telephone Features  
DTMF Tone Dialling with * and #  
DTMF Tone Dialling with * and #  
You may have to send and # DTMF tones to some devices or services, such as a voice mail device  
*
or computer output service. See your System Administrator to find out whether the button on your  
*
telephone has been programmed for DTMF tones or as a Speed Dial button.  
o While on an outside call, press , You can now output and #, DTMF tones, and digits 0~9 for  
*
*
then #.  
the duration of the call. This procedure must be repeated on  
each call where you require such output.  
Hold  
With the Line button, you can place a call on hold or exclusive hold for retrieval at a later time.  
Note The Conf/Trn button also places calls on hold (see Conference Callson Page 129) and the  
feature Call Park Orbitson Page 126).  
o While on a call, press Hold  
once to hold internal or outside  
calls  
The Line LED flashes at the internal hold rate.  
...or press twice to enable  
Exclusive Hold. The Line LED  
flashes at the exclusive hold  
rate.  
Note Exclusive Hold enables you to place a call on hold so  
that only you or somebody using a Call Pickup code  
at another station can retrieve it.  
Retrieve a Call on Hold  
o Press Line again.  
If a call is not retrieved by a certain time (set in system  
programming), it recalls back to your phone. You hear  
repeated recall tone (or if you are on the phone, you hear  
recall tone twice).  
If the held party hangs up, the call is released and the  
Exchange provides a hold-release signal.  
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Message Waiting  
Single Line Digital Telephone Features  
Retrieve a Call on Exclusive Hold  
o Press Line again.  
If a call is not retrieved by a certain time (set in system  
programming), it recalls back to your phone. You hear  
repeated recall tone (or if you are on the phone, you hear  
recall tone twice).  
If the held party hangs up, the call is released and the  
Exchange provides a hold-release signal.  
Message Waiting  
If your station is idle or busy on a call while another station tries to contact you, the calling station can  
turn on the message waiting LED on your telephone. Your Message Waiting lamp flashes when there  
is a message.  
When you respond by pressing Msg, you will either hear a voice message or your phone will dial the  
telephone which set a callback message. Voice mail devices and stations can leave message waiting  
indications.  
Up to four Message Waiting indications can be left at a station at one time. One of the indications is  
for the Message Centre.  
o To answer a Message Waiting light  
1. Lift the handset and press Msg.  
You hear dial tone after lifting the handset.  
Your phone rings the device that set the indication. If there is  
no answer, hang up and try later. (The LED continues to  
flash.)  
...or lift the handset and press Line  
+
#408.  
2. If your telephone calls a busy  
station or there is no answer, hang  
up and try later.  
The LED continues to flash.  
...or you can bypass this message  
and listen to the next message by  
going on-hook and repeating Steps  
1 and 2.  
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Single Line Digital Telephone Features  
Message Waiting  
3. After receiving the message, hang  
up.  
If the Message Waiting lamp continues  
to flash, you have more messages.  
o Repeat Steps 1~3 to retrieve them.  
o To cancel the Message Waiting light  
1. Lift the handset  
You hear dial tone.  
...or lift the handset and press Line  
2. Press #409  
.
The Message Waiting indication is cancelled.  
Set Message Waiting on Other Telephones  
After reaching a busy or unanswered telephone equipped with a Message Waiting indicator, you can  
set a Message Waiting indication on the called telephone. A flashing lamp or LED at the called  
telephone indicates a call is waiting. The station user can press the button with the flashing LED or  
enter #408 to call you back.  
1. If a called telephone station is busy A Message Waiting light is set at the station. If you are  
or does not answer, press Msg  
calling a standard telephone, the telephone must have a  
message waiting light. All Toshiba digital or electronic  
telephones, as well as the DKT2001 telephones, have  
Message Waiting lights.  
...or press 7.  
2. Hang up.  
o To cancel the Message Waiting indication on another telephone  
1. Lift the handset  
You hear dial tone.  
...or lift the handset and press Line  
2. Dial the station.  
.
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Override Calls  
Single Line Digital Telephone Features  
3. Press Msg twice  
You hear busy tone if the called station is busy, or you hear  
repetitive ringing or a single tone if the called station is idle.  
...or press #64 + XXX.  
The Message Waiting indication on the station is turned  
OFF.  
(XXX = station number with the  
message light.)  
Override Calls  
Busy Override enables you to send a tone to a busy station to indicate that a call is waiting. Any  
station can initiate Busy Override. Off-hook Call Announce is another way to contact a busy station;  
it lets you speak to a digital telephone user who is off-hook.  
Do Not Disturb (DND) Override lets you send a tone to an idle station in the DND mode to indicate  
that a call is coming in. Executive Override enables you to enter a conversation. Executive Override  
and DND Override must be enabled in system programming to function.  
Busy Override or Off-hook Call Announce  
o After reaching a busy station, The busy station receives a tone signal, indicating a waiting call.  
press 2  
If the busy station has the Off-hook Call Announce (OCA) feature,  
...or to OCA, dial 21 or 12.  
then you can immediately talk to the called party.  
Do Not Disturb (DND) Override  
o After reaching a station in  
The DND station receives a fast, busy tone signal, indicating that a  
call is coming in.  
DND mode, press 2.  
Note Your station must be programmed for this feature.  
Executive Override  
o After reaching a busy  
You can now enter the conversation. An optional tone signal can be  
heard by the called parties prior to your entrance.  
station, press 3.  
Note Your station must be programmed for this feature.  
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Single Line Digital Telephone Features  
Paging Announcements  
Toll Restriction Override  
Stations can be individually restricted from making toll calls. Each station can be allowed or denied  
specific area and office codes, long distance information calls, international calls and/or operator-  
assisted calls.  
You can completely override Toll Restriction at selected stations or you can change the stations Toll  
Restriction class. The station resumes its normal class at the conclusion of the call.  
1. Access an Exchange line.  
You hear dial tone and the LED flashes at the in-use rate.  
You no longer hear dial tone.  
2. Press Cnf/Trn +#47.  
3. Enter the Toll Restriction Override You hear dial tone. For security reasons, the override codes  
Code (four digits).  
are only available on a selected basis. See your System  
Administrator.  
4. Dial a telephone number.  
Paging Announcements  
You can make page announcements to digital and electronic telephone speakers and external  
speakers. Telephones are assigned to specific page groups in system programming. A page can be sent  
to external speakers (all zones), if enabled in system programming.  
1. Lift the handset  
You hear dial tone.  
...or lift the handset and press Line  
2. Enter a page access code.  
.
See Table 15 on page 157.  
3. Make your announcement in a  
normal voice level and then repeat  
the announcement.  
4. Hang up when you have completed  
your announcement.  
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Repeat Last Number Dialled  
Single Line Digital Telephone Features  
Repeat Last Number Dialled  
This feature enables you to easily redial the last number called.  
See your System Administrator if this feature doesnt work. The # button on your telephone may have  
been programmed for DTMF tones, rather than Speed Dial.  
1. Lift the handset  
You hear dial tone.  
...or lift the handset and press  
Line.  
2. Press ##.  
The system automatically dials the last telephone number that you  
entered.  
Speed Dial  
Speed Dial enables you to call a telephone number by dialling a brief access code, instead of having to  
dial the entire telephone number. There are two types of Speed Dial numbers: Station Speed Dial  
numbers, which you can assign to Speed Dial locations and System Speed Dial numbers, which are  
assigned from the System Administrators station or an attendant console, but they can be used by  
other stations.  
See your System Administrator if this feature doesnt work. The button on your telephone may  
*
have been programmed for DTMF tones, rather than Speed Dial.  
o To store a station speed dial number  
1. Lift the handset  
You hear dial tone.  
...or lift the handset and press Line  
2. Press #66.  
.
You hear a short tone.  
See Table 17 on page 158.  
3. Press #  
.
*
4. Enter the access code where you  
wish to store the telephone number.  
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Single Line Digital Telephone Features  
Timed Reminders  
5. Dial the Exchange line number  
access code to be stored.  
See Table 14 on page 156.  
6. Enter the telephone number.  
The number can be up to 20 digits, including the Exchange  
line access code.  
7. Press #.  
You hear confirmation tone once the Exchange line access  
code and the telephone number are stored. They will be  
automatically dialed when you enter the Speed Dial access  
code.  
Repeat this procedure to replace the stored telephone number  
with a new one.  
o To speed dial call  
1. Lift the handset  
You hear dial tone.  
Dial tone continues.  
...or lift the handset and press Line  
.
2. Press #  
.
*
3. Dial a Speed Dial access code.  
Dial tone continues while you enter the access code. See  
Table 17 on page 158. The system automatically dials the  
telephone number assigned to this code.  
Timed Reminders  
You can set five separate reminders at your station. At the time (hour and minute) set by you, your  
telephone beeps. You can set the reminder to occur once or on a daily basis.  
1. Lift the handset  
You hear dial tone.  
...or lift the handset and press  
Line  
.
2. Dial a timed reminder number  
(#605~#609).  
3. Enter the time you want to be  
reminded.  
Use a 24-hour clock format (HHMM).  
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Voice Mail Integration  
Single Line Digital Telephone Features  
4. Press 0 for the reminder to be  
repeated every day, or 1 for a one-  
time reminder only.  
5. Enter 00.  
The time is recorded in memory and you should hear a  
beeping tone (along with the displayed message) for 30  
seconds at the set time.  
6. Press #.  
7. To cancel the beeping/message  
prior to 30 seconds, take the phone  
off-hook.  
o To cancel a Timed Reminder  
1. Press [DN], then the number of the You can only cancel one reminder at a time.  
timed reminder (#605~#609)  
you want to cancel.  
2. Press #.  
The reminder is cancelled.  
Voice Mail Integration  
This section explains how to program your telephone for Call Forward and message retrieval when  
using a Toshiba Voice Mail System with your Strata CT system.  
Refer to the appropriate Toshiba Stratagy voice processing user guide for more information:  
o
Stratagy Voice Processing User Guide  
Setting Call Forward  
You can program your telephone to forward to the Toshiba Stratagy Voice Mail System to answer  
your calls when you are busy or not available.  
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Single Line Digital Telephone Features  
Setting Call Forward  
Voice Mail Identification Code  
To direct forwarded calls to your mailboxyour personal storage space for voice messagesand to  
ensure that callers receive your personal greeting, you must store a Voice Mail (VM) Identification  
(ID) code once for your telephone Intercom Number.  
o To store the voice mail ID code  
1. Lift the handset  
You hear dial tone.  
...or lift the handset and press  
Line.  
2. Press #656.  
You hear confirmation tone. #656 is the access code for setting  
the Voice Mail Call Forward digit sequence. This code does not  
forward calls to the Voice Mail system.  
3. Press 91.  
4. Enter your mailbox number.  
5. Press #.  
This could be the mailbox number for your Directory Number.  
You hear confirmation tone. The VM ID code is automatically  
sent to the Voice Mail system whenever calls to your telephone  
are forwarded to it.  
Note Steps 1~5 are required for the initial storage of VM ID  
code to the Toshiba Stratagy Voice Mail system. Once  
programmed, these digits remain in memory until  
changed. Repeat Steps 1~5 to change the code.  
o To cancel the voice mail ID code  
1. Lift the handset  
You hear dial tone.  
...or lift the handset and press  
Line.  
2. Press #656.  
You hear confirmation tone.  
3. Press #.  
You hear confirmation tone. The ID code is cancelled.  
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Voice Mail Message Retrieval  
Single Line Digital Telephone Features  
Call Forward To Toshiba Voice Systems  
By setting Call Forward to the Toshiba Stratagy Voice Mail System on your telephone, information  
about the call will automatically be sent to the Voice Mail system, so that the callers who call your  
telephone and call forward to voice mail will be automatically connected to your voice mail box.  
Voice Mail Message Retrieval  
You can program your telephone to automatically retrieve your voice mail messages.  
1. Lift the handset  
You hear dial tone.  
...or lift the handset and press  
Line.  
2. Press #657.  
You hear confirmation tone. #657 is the access code for  
setting the Voice Mail message retrieval digit sequence. This  
code does not forward calls to the Toshiba Stratagy Voice Mail  
system.  
3. Press 92.  
4. Enter your mailbox number plus  
your security code.  
By storing your security code, you avoid having to enter your  
code every time you access your mailbox; however, this will  
also enable anyone to retrieve your messages from your phone.  
If a security code is not desired, do not include it.  
5. Press #.  
You hear confirmation tone.  
o To cancel the voice mail retrieval codes  
1. Lift the handset  
You hear dial tone.  
...or lift the handset and press  
Line.  
2. Press #657.  
You hear confirmation tone.  
3. Press #.  
You hear confirmation tone. The retrieval code is cancelled.  
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Single Line Digital Telephone Features  
Voice Mail Message Retrieval  
o To retrieve messages  
1. When the Msg Lamp flashes, lift  
the handset.  
The Voice Mail System is called and you are automatically  
connected to your Voice Mail box.  
2. Press Msg  
If you have multiple messages from other telephones, go on-  
hook and then repeat this step to skip the next message.  
...or press Line, then Msg  
...or press #408  
Note Your phone must be programmed to retrieve messages  
per the previous steps.  
...or press Line + #408.  
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Single Line Digital Telephone Features  
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Add-on Module/DSS Console  
6
This chapter provides an equipment overview of the following two optional units and describes the  
features buttons and their associated LEDs.  
o
Digital Add-on Module (DADM) add 20 feature buttons to 2000 & 2500-series digital  
telephones. Up to two DADMs can be connected to a telephone.  
o
Direct Station Selection (DSS) Consoles available for system operators who do not have an  
attendant console. (See DSS Consoleon Page 149.)  
DADM  
The DADM, model DADM2020, is shown in Figure 5 on Page 148. The buttons can be programmed  
for [DSS], Exchange line access, and Station or System Speed Dial. Directory Numbers or other  
functions cannot be assigned to DADMs.  
Each [DSS] and Line button has an LED that provides a status of the Exchange line or station  
assigned to it.  
o
The [DSS] LED flashes green when the station equipped with an DADM is calling or transferring  
an outside call to a station. (If calling a station, the LED turns steady red when the called station  
answers; if transferring to a station, the LED turns steady red when you hang up to complete the  
transfer.) The DSS LED is steady red whenever the station associated with the DSS is ringing,  
busy, or in the DND mode.  
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DADM  
Add-on Module/DSS Console  
o
An Exchange line LED is green when the Exchange line is in use by the DADM console user. It is  
red if it is in use by another telephone user.  
209  
208  
207  
206  
205  
204  
203  
202  
201  
200  
219  
218  
217  
216  
215  
214  
213  
212  
211  
210  
229  
228  
227  
226  
225  
224  
223  
222  
221  
220  
239  
238  
237  
236  
235  
234  
233  
232  
231  
230  
First DADM  
Second DADM  
Note The button numbers shown in this figure are examples only and may not reflect the numbers  
on your particular station equipment.  
Figure 5  
Example Button Assignments for the Strata CT DADMs  
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Add-on Module/DSS Console  
DSS Console  
DSS Console  
The DSS console operates alongside of a digital telephone to provide the telephone with 60 additional  
feature buttons. The buttons can be programmed for [DSS], Exchange line access, All Call Page,  
Night Transfer, and Station or System Speed Dial. This guide applies to the DSS Console model  
DDSS2060 (see Figure 6).  
LEDs on the DDSS2060 model light or flash red or green. For the DDSS2060 model, the Line  
(Exchange) and [DSS] LEDs act in the same manner as on the DADM; other feature button LEDs on  
both of these models will be red when activated.  
209  
208  
207  
206  
205  
204  
203  
202  
201  
200  
219  
218  
217  
216  
215  
214  
213  
212  
211  
210  
229  
228  
227  
226  
225  
224  
223  
221  
221  
220  
239  
238  
237  
236  
235  
234  
233  
232  
231  
230  
249  
248  
247  
246  
245  
244  
243  
242  
241  
240  
NT  
AC  
257  
256  
255  
254  
253  
252  
251  
250  
2039  
Note The button numbers shown in this figure are examples only and may not reflect the numbers  
on your particular station equipment.  
Figure 6  
Example Button Assignments (DDSS2060)  
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[DSS] Button  
Add-on Module/DSS Console  
[DSS] Button  
The Direct Station Select [DSS] button can appear on both the DADM and DSS Console. Each DSS  
button is associated with a particular station in your telephone system. It can be used to transfer an  
outside call to the associated station or to make a direct call to the associated station. The [DSS] LED  
lights steady red when the station associated with the [DSS] is ringing, busy on a call, or in the DND  
mode; or when the associated station is idle, but all appearances of the stations [PDN] are busy or in-  
use by other stations. [DSS] buttons cannot call station [PhDNs], Distributed Hunt Group [DNs], or  
ACD Groups.  
Features  
The LED colour indications and flash conditions described in these feature descriptions apply to both  
the DADM and DSS Console model DDSS2060.  
Calling a Station  
To call a stations [PDN] from either a DSS console or a DADM, press the [DSS] associated with the  
station. A station call with a [DSS] can be made on-hook or off-hook, and with Voice First or Tone  
signalling. After pressing the button, treat the call like any other station call made from a digital  
telephone.  
[DSS] LEDs indicate whether the associated station is idle or busy. The LED is steady red if the  
station is busy or ringing, and is not lit if idle. If all the stations PDN buttons are being used by other  
stations, the DSS LED of the station is lit steady red, but the station may be idle. If the station is in the  
DND mode, its DSS LED lights steady red.  
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Add-on Module/DSS Console  
Features  
Transfer to an Idle Station  
You can transfer internal or outside calls to an idle station from either a DSS console or a DADM.  
o To transfer a call to an idle station  
1. Press [DSS] corresponding to The call is placed automatically on hold. The Line or [DN]  
the station to be called.  
LED flashes green at double the on-hold rate, and the [DSS]  
LED flashes green.  
You hear a single-ring tone. (If using the Tone signalling  
mode, you hear successive ring tones.)  
2. Announce the call.  
3. Hang up.  
With Tone signalling, you would have to wait for the called  
station to answer before announcing the call.  
The call rings the called station when you hang up. While the  
called station is ringing, the [DSS] LED is steady red, and the  
Line LED flashes green at the on-hold rate or if on a [DN]  
button, it goes idle.  
When the called station answers the call, the [DSS] LED stays  
steady red, and the Line LED becomes steady red.  
4. If the station does not answer  
before a period set in system  
programming, the call recalls  
your station.  
Call Transfer with Camp-on  
You can transfer a call to a busy station from either a DSS console or an DADM. Use the [DSS] to  
transfer the call, even though the [DSS] LED associated with the station you are transferring tois  
red.  
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Features  
Add-on Module/DSS Console  
o To transfer call to a busy station  
1. Press [DSS] corresponding to You may hear a busy tone. The original caller is placed  
the busy station to be called. automatically on hold. The Line or [DN] LED flashes green at  
double the on-hold rate, and the [DSS] LED remains steady  
red.  
2. Hang up.  
The call rings the called station once with the camp-on tone.  
While the called station is receiving this tone, the Line LED  
flashes green (on-hold rate) or if you are on a [DN] button, it  
goes idle. The [DSS] LED remains steady red.  
When the called station answers the transferred call, the Line  
LED becomes steady red. The [DSS] LED remains steady red.  
Note If the busy station is in the DND mode, the call will  
not transfer, but will recall your telephone  
immediately.  
If the call is not answered after a specified Recall time set in  
system programming, camp-on is cancelled and the  
transferred call rings back.  
Call Answering (Exchange Line)  
If your DADM or DSS console is equipped with a Line button, you can answer Exchange line calls  
from the DADM or DSS console as you would from a digital telephone. See Chapter 2 Features for  
detailed information.  
o To answer an incoming Exchange Line call to a DADM or DSS Console  
o Press the flashing Line.  
Speed Dial  
Your DADM or DSS console may be equipped with SD (Speed Dial) buttons that can be programmed  
to dial telephone numbers or to access features. SD buttons on either the DADM or DSS console  
function like SD buttons on digital telephones. See Chapter 2 Features for information.  
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Add-on Module/DSS Console  
Features  
Paging  
You can make an announcement page to a group of station telephone speakers selected in system  
programming with All Call Page on the DSS console. SD (if programmed) on either the DSS  
console or the DADM can be used for page announcements. See All Call Pageon Page 60.  
Call Forward Override ([DSS] Override)  
Either the DSS buttons on your DSS console or the associated telephone can be set in system  
programming to ring stations that are in the Call Forward mode, instead of being forwarded. Usually  
the consoles telephone is the unit activated to perform this function. Among other applications, this  
feature can be used to notify a person who forgets to deactivate the Call Forward feature after  
returning to the office.  
Important! DSS buttons on DADMs cannot override Call Forward.  
o To override call forward with the consoles associated telephone  
1. Press Cnf/Trn or [PDN].  
2. Dial the station number set  
for call forward.  
Make the call as you would from any other station. This  
procedure assumes your station has a typical program setting.  
o To override call forward with your DSS Console  
o Press the station [DSS] set for call forward.  
Night Transfer  
You can use the DSS console to make the system ring different telephones for incoming calls during  
different times of the day. For further details, refer to the Strata CT System Administrators User  
Guide.  
o To enable/disable night transfer  
o Press Night Transfer to toggle night transfer ON/OFF.  
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Features  
Add-on Module/DSS Console  
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Digital Telephone Access Codes A  
This appendix contains access codes for outside Speed Dial numbers, Exchange lines, Paging Group  
and Paging Zone Codes.  
Exchange Line Access Codes  
Exchange lines are used when you dial an outside number. If your telephone does not have a CO or  
Line button, you can enter the appropriate code listed in Table 14 to access an outside line.  
You can also store the code on a Speed Dial (SD) button for one-touch access. If you are storing an  
Exchange line access code onto a Speed Dial code, enter 44 before the Exchange access code (e.g., to  
store code 7001, enter 447001).  
In some systems, 9 is used as a general group code or to access Least Cost Routing (LCR). System  
users are required to dial 9 in order to access an outside line. If you press 9 in a system programmed  
with LCR, you may not hear internal dial tone, depending on system programming.  
See your System Administrator for the code which applies to your telephone.  
o To access a line  
o Press [PDN] + Exchange Line Access Code  
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Feature Access Codes  
Digital Telephone Access Codes  
Table 14  
Exchange Line Access Codes  
Processor  
Exchange Line Access Codes  
B1CU  
9 or 801~808 or #7001~#7032  
9 or 801~816 or #7001~#7120  
9 or 801~816 or #7001~#7200  
B2CAU/B2CBU  
B3CAU/B3CBU  
B5CAU/B5CBU  
Notes  
o 9 accesses LCR or a general line group.  
o 801~816 accesses line groups 1~16, respectively.  
o #7001~#7200 accesses individual lines 1~200, respectively.  
Feature Access Codes  
See Table 7 on Page 67.  
Paging Access Codes  
Your telephone can be assigned to page group(s). Telephones can be a member of more than one  
group and each group can have as many as 120 stations. Station users can access each group  
separately by dialling an access code (Tables 15~16).  
o To enter a paging group access code  
o Press [PDN] + Access Code  
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Digital Telephone Access Codes  
Paging Access Codes  
Table 15  
Paging Groups  
Paging Group  
Access Code  
#311  
Paging Group  
Station Group E  
Station Group F  
Station Group G  
Station Group H  
Access Code  
#315  
Station Group A  
Station Group B  
Station Group C  
Station Group D  
#312  
#316  
#313  
#317  
#314  
#318  
Table 16  
External Paging Zones  
External Paging Zone  
Access Code  
External Paging Zone  
Access Code  
Paging  
All Call Page Zone  
Paging  
#30  
#39  
All Call, External Page Zone  
B1CU, B2CAU/B2CBU, B3CAU/B3CBU  
Zone A  
Zone B  
#35  
Zone C  
Zone D  
#37  
#38  
#36  
B5CAU/B5CBU  
Zone A  
Zone B  
Zone C  
Zone D  
#351  
#352  
#353  
#354  
Zone E  
Zone F  
Zone G  
Zone H  
#355  
#356  
#357  
#358  
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Speed Dial Access Codes  
Digital Telephone Access Codes  
Speed Dial Access Codes  
The number of station and system speed dial numbers available to you depends on the size of your  
companys telephone system. Check with your System Administrator to find out which codes apply to  
your system.  
Once you store a telephone number on any of the codes listed below, you can dial the number by  
entering the code, such as 100 or Speed Dial + 100.  
*
Table 17  
Speed Dial Access Codes  
Telephone System Size  
Station Speed Dial Codes  
System Speed Dial Codes  
Small System  
B1CU  
100~139  
200~999  
Medium System  
B2CAU/B2CBU and B3CAU/B3CBU  
100~139  
100~139  
200~999  
200~999  
Large System  
B5CAU/B5CBU  
Table 18  
Speed Dial Number Linking  
System  
System Speed Dial Codes that can be Linked to other Speed Dial Codes  
B1CAU,  
990~999  
990~999  
B2CAU/B2CBU and B3CAU/B3CBU  
B5CAU/B5CBU  
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Single Line Digital Telephone Access  
Codes  
B
This appendix contains access codes for outside Speed Dial numbers, Exchange lines, Paging Group  
and Paging Zone Codes.  
Exchange Line Access Codes  
Your system may require that you enter an Exchange line code when you make an outside call. The  
codes are listed in Table 19. See your System Administrator for the code that applies to your  
telephone.  
o To access a line  
1. Lift the handset  
...or lift the handset and press Line.  
2. Enter an Exchange Line Access Code  
(see Table 19).  
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Paging Access Codes  
Single Line Digital Telephone Access Codes  
Table 19  
Exchange Line Access Codes  
Processor  
Exchange Line Access Codes  
9 or 801~808 or #7001~#7032  
9 or 801~816 or #7001~#7120  
9 or 801~816 or #7001~#7200  
B1CAU  
B2CAU/B2CBU & B3CAU/B3CBU  
B5CAU/B5CBU  
Notes  
o
In some systems, 9 accesses a general group code, an outside line, or Least Cost Routing (LCR). System  
users are required to dial 9 in order to access an outside line. If you press 9 in a system programmed  
with LCR, you may not hear internal dial tone, depending on system programming.  
o
o
801~816 accesses line groups 1~16, respectively.  
#7001~#7200 accesses individual lines 1~200, respectively.  
Paging Access Codes  
Your telephone can be assigned to page group(s). Telephones can be a member of more than one  
group and each group can have as many as 120 stations. Station users can access each group  
separately by dialling an access code (Tables 20~21).  
o To enter a paging group access code  
o Access a line, then enter an Access Code.  
Table 20  
Paging Groups  
Paging Group  
Access Code  
#311  
Paging Group  
Station Group E  
Station Group F  
Station Group G  
Station Group H  
Access Code  
#315  
Station Group A  
Station Group B  
Station Group C  
Station Group D  
#312  
#316  
#313  
#317  
#314  
#318  
Note If you are storing onto a Speed Dial code, enter 44 in place of #.  
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Single Line Digital Telephone Access Codes  
Speed Dial Access Codes  
Table 21  
External Paging Zone  
B1CAU, B2CAU/B2CBU, B3CAU/B3CBU  
External Paging Zones  
Access Code  
External Paging Zone  
Access Code  
Zone A  
Zone B  
#35  
#36  
Zone C  
Zone D  
#37  
#38  
B5CAU/B5CBU  
Zone A  
Zone B  
Zone C  
Zone D  
#351  
#352  
#353  
#354  
Zone E  
Zone F  
Zone G  
Zone H  
#355  
#356  
#357  
#358  
Speed Dial Access Codes  
The number of station and system speed dial numbers available to you depends on the size of your  
companys telephone system. Check with your System Administrator to find out which codes apply to  
your system.  
Once you store a telephone number on any of the codes listed below, you can dial the number by  
entering the code, such as 100 (see Table 22.)  
*
Table 22  
Speed Dial Access Codes  
Telephone System Size  
Station  
System  
Speed Dial Codes  
Speed Dial Codes  
Small System  
B1CAU  
100~139  
100~139  
100~139  
200~999  
200~999  
200~999  
Medium System  
B2CAU/B2CBU & B3CAU/B3CBU  
Large System  
B5CAU/B5CBU  
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Speed Dial Access Codes  
Single Line Digital Telephone Access Codes  
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Button Labels  
C
All flexible buttons must be programmed for your telephone in system programming and vary for  
individual telephones. If a button does not appear on your display or telephone keystrip label, see  
your System Administrator for button assignments.  
The button labels in Table 23 are for the 2500-series telephone mode.  
Table 23  
Feature Button Definitions  
2000-series Telephone  
Definitions  
Account Code Button  
Account Code  
Press to enter a Voluntary Account Code anytime during an Exchange line call without  
interrupting the conversation.  
Alarm Reset Button  
Press to turn off a telephone alarm connected to a facility alarm mechanism.  
Alarm Reset  
Alert Signalling Buttons  
Alert Signal  
(1, 2, 3, or 4)  
Press to alert a predesignated station with a distinctive sound and to indicate a pre-arranged  
meaning and visual indication to a predesignated station. Up to four Alert Signal buttons can  
be assigned to a telephone.  
All Call Voice Page Button  
Press to page all of the digital and electronic telephones in the All Call Page group.  
All Call Page  
Automatic Busy Redial Button  
Auto Busy Redial  
Press to set up Automatic Busy Redial after receiving a busy tone on a dialled Exchange line  
call (not available when calling on tie or DDI Exchange lines).  
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Speed Dial Access Codes  
Button Labels  
Table 23  
Feature Button Definitions (continued)  
2000-series Telephone  
Definitions  
Automatic Callback Button  
Press to recall a busy station or station in the Do Not Disturb (DND) mode as soon as that  
station becomes idle or deactivates DND. Also used for Exchange line queuing when all lines  
are busy.  
Auto Callback  
Call Forward-All Calls Button  
Press to forward all calls to another station or voice mail device.  
Call Frwd All Calls  
Call Frwd Busy  
Call Forward-Busy Button  
Press to forward calls immediately to another station or voice mail device when your station is  
busy or in the DND mode.  
Call Forward-Busy/No Answer Button  
Call Frwd Busy  
NAns  
Press to forward calls immediately to another station or voice mail device when your station is  
busy or in DND mode. Also forwards calls when your station is not answered after 8~60  
seconds (set at your station).  
Call Forward-No Answer Button  
Press to forward calls to another station or voice mail device when your station is not  
answered after 8~60 seconds (set at your station).  
Call Frwd No  
Answer  
Call Forward-External Button  
Press to forward Private or DDI line calls to an external or internal telephone number.  
Call Frwd External  
Call Frwd to  
Call Forward-Fixed Button  
Press to forward all calls to a station or voice mail device assigned in system programming.  
Call Pickup Button  
Directed Pickup  
Press to initiate a ringing Directed Call Pickup of Exchange line, [DN], and page calls.  
Tenant Call Pickup Buttons  
If the system is shared by tenants, the Directed Pickup 1~4 buttons pick up ringing Exchange  
line calls for Tenants 1~4 respectively.  
Directed Pickup  
(1, 2, 3, or 4)  
Do Not Disturb Button  
Press to lock your station in or out of the DND mode.  
Do Not Disturb  
DSS  
Direct Station Selection Button(s)  
Press to ring a preselected station. The LED associated with each DSS button provides the  
status (idle/busy) of the station assigned to the button.  
Flash/Recall Button  
Press to perform the following functions: Disconnect and recall dial tone on a Exchange line;  
access PBX features; enter a pause or flash/recall signal when programming speed dial  
numbers.  
Flash/Recall  
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Button Labels  
Speed Dial Access Codes  
Table 23  
Feature Button Definitions (continued)  
2000-series Telephone  
Definitions  
Group Pickup Button  
Group Pickup  
Press to pick up a call that is ringing a station that belongs to a Pickup Group that your station  
is a member of.  
Handset Off-hook Call Announce Button  
Press this key while off-hook busy with a call and while being called by an internal caller who  
initiates off-hook call announce to switch the talk path from the current call to the off-hook call  
announce internal caller.  
HS OCA Talkback  
Message Select Button  
LCD Msg Select  
Line  
Press to enable system and personal messages to be displayed on the optional 32-character  
LCD.  
Line Button  
Press to answer or access an outside Exchange line.  
Microphone Cutoff Button  
Press to turn the microphone off/on while idle, providing privacy when you receive handsfree  
internal calls. Also functional when your station receives callsthe Mic button controls the  
microphone when you originate calls.  
Microphn Cut-off  
Unanswered (Lost) Call Automatic Dial Button  
Press to automatically dial the stored number shown on the LCD. Unanswered calls will be  
stored on this button and the LCD.  
Missed Call Auto  
Dial  
Additional Message Waiting Buttons  
Phantom Directory Numbers allow multiple Message Waiting buttons with LEDs for up to four  
different Directory Numbers [DNs] other than your Primary Directory Number [PDN]. It  
performs the same Message Waiting functions as the MW/FL button.  
Msg Wait  
Night Transfer Button  
Night Transfer  
Press to control the systems Exchange line ringing pattern for after-hours incoming calls.  
Tenant Night Transfer Buttons  
Press the appropriate button to control the systems Exchange line ringing patterns for after  
hours incoming calls for either of the tenants that share a single Strata DK280 system.  
Night Transfer  
(1~4)  
Night Transfer Lock Buttons  
Initiates entry of the NT Lock password. NT L LED will be on when the system ring mode  
(Day/Day2/Night) is locked.  
NT Lock  
(1~4)  
Park Orbit Display Button - LCD Telephones Only  
Orbit List  
Press to display call(s) parked in orbit. If there are multiple parked calls, a + sign appears on  
the LCD.  
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Speed Dial Access Codes  
Button Labels  
Table 23  
Feature Button Definitions (continued)  
2000-series Telephone  
Definitions  
Park/Page Button  
Park and Page  
Press to park internal or outside call in orbit and announce to other telephones or paging  
speakers to retrieve the parked calls.  
Park Button  
Park in Orbit  
Pooled Line Grp  
Privacy on Line  
Press to park internal or outside calls in an orbit. Call retrieval can be made locally from the  
same parking telephone or remotely from a different telephone.  
Pooled Line Button  
Press to access an available Exchange line from a group of lines appearing under one button.  
Privacy Button  
Press to block Privacy Override on common Exchange line buttons. This button does not  
block Busy Override or Executive Override.  
Privacy Release Button  
Press to release privacy on common Exchange line buttons, enabling other station users to  
enter your conversations on those buttons. Privacy release does not apply to common [DN]  
buttons which are always private.  
Privacy Release  
Release and Answer Button  
Release and Ans  
Release Call  
Press to disconnect or complete the transfer the current Exchange or [DN] call and  
automatically answer the new incoming Exchange or [DN] call.  
Release Button  
Press to disconnect or complete the transfer of the current Exchange or [DN] call and to place  
your station in the idle condition.  
Save Button  
After dialling an outside or internal directory number, press to savethe number. Later, you  
can have the system automatically redial the number for you when you press the button after  
accessing an internal or outside line.  
Save Last Number  
Speed Dial Button  
SD or Customised  
Button  
Press to Speed Dial a telephone number or feature access codes. SD buttons can be used  
as either System Speed Dial numbers or Station Speed Dial numbers.  
Speed Dial Select Button  
Press (in conjuncton with Redial) to store and access Speed Dial number.  
Speed Dial  
Pause (Long) Button  
Press to insert a 10-second pause when programming Speed Dial numbers.  
Spd Dial Lng Pause  
Pause Button  
Spd Dial Pause  
Press to set either a one-half or two-second pause when programming Speed Dial numbers.  
(The pause time is set in system programming).  
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Button Labels  
Speed Dial Access Codes  
Table 23  
Feature Button Definitions (continued)  
2000-series Telephone  
Definitions  
Subaddress Button  
Press to enter a subaddress on an ISDN trunk outgoing call.  
Sub  
Background Music Button  
Press to turn Background Music on or off over your station speaker.  
Tel Set Music  
Tone Button  
Tone Dial Select  
Unlock Door  
Press to change the outgoing dialling of the Exchange line in use from dial pulse to tone  
signalling.  
Door Lock Buttons  
Press to unlock a door lock mechanism.  
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Speed Dial Access Codes  
Button Labels  
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Notes to Users  
Step 1: Safety Approval  
Toshiba Information System (U.K.) Ltd declare that the Strata CT complies with the EECs LVD  
directive, (Directive No. 73/23/EEC). The product has been assessed and found to comply with  
EN60950:2000.  
The notes listed below form part of the products compliance with the aforementioned European  
Norm.  
1-1. The system, PCOU/RCOU/RCOS unit, must be earthed. The earth connection must be  
hardwired to a main distribution point. The main cabinet must be earthed.  
1-2. Table A1 below identifies and classifies the ports available on the system:  
Table A1  
Type of Circuit  
(EN60950  
Classification)  
Port Location  
Power Supply  
Port Description  
For connection of external 24 volt batteries.  
For connection of external Music-on-Hold source  
SELV  
BPSU672F  
SELV  
Processor Boards:  
B1CU1F,B2CAU1A,  
B3CAU1A, B5CAU1A  
SELV  
SELV  
TNV3  
TNV3  
TNV3  
PDKU2A  
For connection of Toshiba propriety terminals.  
For connection of Toshiba Visually Handicapped Console terminals.  
For connection of approved 2 wire devices.  
PEKU2F  
RSTU1F  
RSTU3F  
For connection of approved 2 wire devices.  
PCOU2F/PCOUS2F  
For connection to PTO provided Loop Call Unguarded Clear  
exchange lines.  
TNV3  
RCOU3F/RCOS3F  
For connection to PTO provided Loop Call Unguarded Clear  
exchange lines.  
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Safety Approval  
Notes to Users  
Table A1  
(continued)  
Type of Circuit  
(EN60950  
Classification)  
Port Location  
RBSU2A  
Port Description  
TNV1  
2 Cct ISDN2, (CTR3), Basic Rate I/F. For connection to euro-ISDN  
services.  
TNV1  
RBSU1A  
2 Cct ISDN2, (CTR3), Basic Rate I/F. For connection to euro-ISDN  
services.  
TNV1  
TNV1  
RBSS1A & RBSS2A  
RPTU1F  
2 Cct ISDN2, Basic Rate I/F. For connection to euro-ISDN services.  
1ccts ISDN30, (CTR4), primary rate I/F> For connection to euro-  
ISDN services.  
TNV2  
TNV2  
SELV  
SELV  
PACU2F  
PEMU2F  
PEPU2A  
PIOU2A  
4Cct AC15 Private Circuit I/F, (CTR17). For connection to PTO  
Private Circuit services.  
4Cct AC15 Private Circuit I/F, (CTR17). For connection to PTO  
Private Circuit services.  
Contains various ports for connection of audio paging amplifiers, dry  
relay contacts to control external equipment.  
Contains various ports for connection of audio paging amplifiers, dry  
relay contacts to control external equipment,two RS232 ports for  
connection to PCs or printers.  
SELV  
PIOUS2A  
Contains various ports for connection of audio paging amplifiers, dry  
relay contacts to control external equipment,two RS232 ports for  
connection to PCs or printers.  
SELV  
SELV  
RSIU1A  
RSIS1A  
Serial port board, (1 x V24), for programming/Call Logging.  
Serial port board, (1 x V24), for programming/Call Logging. Fits on  
RSIU1A.  
SELV  
SELV  
RRCU1A  
Optical interface board for connecting remote cabinets.  
Headset ports on any of the range of key telephones.  
EKT and DKT  
Any peripheral apparatus connected to the above ports must have the same EN60950 classification.  
ie.  
o
SELV ports must only be connected to SELV type ports.  
TNV ports must only be connected to TNV type ports.  
o
1-3. The system must hardwired into a switched fused spur, this spur must be installed in  
accordance with 16th edition of the IEE wiring regulations, aka BS7671:1992.  
1-4. Environmental Installation details.  
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Notes to Users  
EMC Compliance  
The Strata CT is designed to work within the following environmental conditions:  
o
Operating temperature 0oC to 40oC  
Humidity 20% to 80%  
o
1-5. Lithium Batteries  
Warning!  
All service personnel are informed that Lithium type battery cells are fitted to the  
following units - B1CU1F, B2CAU1A, B2CBU1F, B3CAU1A, B3CB1F, B5CAU1A, B5CBU1F.  
In accordance with safety requirements you are advised that in the event of these cells  
going faulty, the entire unit must be returned to Toshiba Information Systems for correct  
disposal. Under no circumstances must the cells be removed or replaced.  
Step 2: EMC Compliance  
Toshiba Information Systems (U.K.) Ltd declare that the Strata CT complies with the EECs EMC  
directive, Directive No. 89/366/EEC as amended by directive 92/31/EEC. The product has been  
assessed and found to comply with the following generic standards, in the present absence of any  
product specific standards:  
o
EN55022:1998, (Emissions)  
EN52024:1998 (Immunity)  
o
The notes listed below form part of the productscompliance with the aforementioned European  
Norm.  
To ensure EMC compliance the system must installed in accordance with the instructions in the  
Installation and Maintenancemanual. In order to maintain compliance any shielded cables supplied  
and/or ferrite suppression cores must be used.  
Equipment details  
Base Cabinet Dimensions:  
Expansion Cabinet Dimensions:  
Height - 296mm  
Width - 672mm  
Depth - 270mm  
Height - 254mm  
Width - 672mm  
Depth - 270mm  
Weight - 14.1kg (fully equipped)  
Weight - 14.1kg (fully equipped)  
Warning!  
This is a Class A product. In a domestic environment this Product may cause radio  
interference in which case the User may be required to take adequate measures  
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Type Approval  
Notes to Users  
Step 3: Type Approval  
Toshiba Information Systems (UK), Ltd, (TIU), hereby declares that the Strata CT product complies  
with the requirements of the EC Directive 1999/5/EC, (aka Radio & Telecommunications Terminal  
Equipment directive). A manufactures Declaration under this Directive allows connection to the  
relevant Public Network Services and the right to place the Product on the market.  
The Strata CT is classified as Call Routing Apparatusit is intended to be connected to the various  
Public Telecommunications Network Services for the purpose of generating and terminating calls.  
Table A2 below lists the intended purposes of all the system interfaces.  
Table A2  
Interface Type  
PCOU2F/RCOU3F/RCOS3F  
RPTU1F  
Network Service  
Analogue Loop Calling Unguarded Lines  
Euro ISDN30 service. Approved to CTR 4.  
RBSU1A & RBSU2A  
PACU2F  
Euro ISDN2 service. Approved to CTR 3.  
Analogue 4 wire Private Circuits, uses AC15 signalling. Approved to TBR 17.  
Analogue 4 wire Private Circuits, uses DC5 signalling. Approved to TBR 17.  
PEMU2F  
The system must be installed in accordance with BS6701 parts 1 and 2, the latest issue shall apply.  
Toshiba Information Systems claim approval to OFTEL general variation NS/V/1235/P/100020. The  
information contained in this paragraph supports Toshibas claim:  
The following features require the interconnection of 2 or more exchange lines.  
o
o
o
o
Multi-party conferencing  
Call Forward External*  
Translation of Un-used Extension numbers*  
DISA*  
*Warning! These features can allow an Incoming callers access to an outgoing exchange line. There is  
an engineering programming parameter which can disable these features. In addition the  
DISA feature can be “password” protected. USERS SHOULD BE AWARE THAT THESE  
FEATURES CAN BE USED FOR FRAUDULENT PURPOSES. Please consult your supplier  
to ensure any necessary security measures are enabled.  
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Notes to Users  
Network Planning Information  
Step 4: Network Planning Information  
4-1. Strata CT Tone Plan.  
Table A3 below lists the characteristics of the tones and signals used in Strata CT.  
Table A3  
Tones/Signal to:  
Exchange Line  
DKT  
Frequency  
Cadence  
Meaning  
Call on Hold  
Music On Hold  
N/A  
500/640Hz  
modul.10Hz  
1300/1780Hz  
modul.10Hz  
860/1180Hz  
modul.10Hz  
2000Hz mod by 10Hz  
500Hz  
1s On 3s Off  
1s On 3s Off  
1s On 3s Off  
1s On 3s Off  
1s On 3s Off  
0.6s On 1000Hz/0.6s On 800Hz  
0.6s On 1000Hz/0.6s 800Hz  
0.7s On 660Hz/0.7s On 500Hz  
1s On 3s Off  
I/C PSTN call Opt.1.  
I/C PSTN call Opt.2.  
I/C PSTN call Opt.3.  
I/C PSTN to Busy DKT  
I/C Int call  
Call from D/phone A  
Call from D/phone B  
Call from D/phone B  
Busy/DND Override  
1000/800Hz  
1000/800Hz  
660/500  
2000Hz  
2 Wire extns  
20Hz  
1s On 3s Off  
80 or 160mS  
80 or 160mS  
80 or 160mS  
0.9 ON/0.1s Off  
Ring Signal  
DTMF A  
DTMF D  
DTMF B  
MWI Signal  
Voice Mail Answer  
Voice Mail Disconnect  
Voice Mail Recall  
Message Waiting Signal  
Tie Lines  
400Hz  
0.375s On/0.375s Off  
Continuous  
0.4 On/0.2s Off/0.4s On/2s Off  
0.375s On/0.375s Off  
Extension Busy  
Dial Tone  
Ring Tone  
350/440Hz  
400/450Hz  
400HZ  
Delay Busy Tone  
DISA calls  
400Hz  
0.375s On/0.375s Off  
Continuous  
0.4 On/0.2s Off/0.4s On/2s Off  
0.375s On/0.375s Off  
Extension Busy  
Dial Tone  
Ring Tone  
350/440Hz  
4000/450Hz  
400Hz  
Delay Busy Tone  
Internal general  
350/400Hz  
400/450Hz  
400Hz  
400Hz  
400Hz  
Continuous  
Dial Tone  
Ringing Tone  
Extension Tone  
NU/Reorder Tone  
Executive override  
0.4 On/0.2s Off/0.4s On/2s Off  
0.375s On/0.375s Off  
0.375s On/0.375s Off  
1s On  
4-2. System Port to Port losses.  
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Network Planning Information  
Notes to Users  
Table A4 below lists the various typicaltransmission gains/losses when inter-connecting the  
various port types.  
Table A4  
PCOU2F/  
RCOU3F/  
RCOS3F  
Sys Port Type  
RBSU1A  
RPTU1F  
PEMU2F  
PACU2F  
RSTU3F  
to fm  
to  
fm  
to  
fm  
1.9  
0
to  
fm  
1.9  
0
to  
fm  
to  
fm  
PCOU2F/RCOU3F/RCOS3F  
RPTU1F  
3.7  
1.9  
1.9  
3.1  
3.7  
1.8  
1.8  
3.2  
1.8  
0
1.8  
0
3.1  
3.2  
-0.7 -1.5  
RBSU2A  
0
0
0
0
PEMU2F  
1.3  
1.3  
1.3  
1.3  
2.6  
2.6  
-2.0 -2.0  
PACU2F  
-0.7 -1.5 -3.4 -2.5 -3.4 -2.5 -2.0 -2.0 -6.0 -6.0  
_0.5 -1.0 -2.4 -2.8 -2.4 -2.8 -1.1 -1.5 -5.9 -6.2 -5.2 -5.2  
RSTU3F  
-Values indicate a transmission loss.  
4-3. Loudness Rating.  
The table below lists the measured loudness rating of the Toshiba proprietary terminals.  
SLR and RLR @ 0km PSTN. (All values are +/-dB)  
Table A5  
System Port Type  
PDKU2F ITS-A  
SLR  
1dB  
6dB  
RLR  
PCOU2F/RCOU3F/RCOS3F  
-5dB to -16dB  
RPTU1F/  
RBSU1A/  
TBSU1A  
2dB to -10dB  
PEMU2F  
PACU2F  
4dB  
8dB  
-2dB to -14dB  
0dB to -9dB  
174  
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Index  
automatic callback 22, 118, 119  
automatic hold 24  
A
about this book  
conventions xi  
organisation x  
B
before you begin 13, 111  
BLF display 90  
busy override 58, 138  
button labels 163  
buttons 4, 108  
[DSS] 150  
ABR 21, 117  
ACB 22, 119  
access codes  
feature 66  
speed dial 158, 161  
using 27  
account code  
[PDN] 7  
calls 18, 115  
[PhDN] 7  
emergency override of forced account codes 115  
forced account codes (verified/non-verified) 18  
ACD 118  
advisory messaging 96  
alert signalling 20  
[SDN] 7  
directory number 7  
feature 8  
fixed 4  
flexible 6  
all call page 60  
hold 4, 109  
answering 113, 114  
attendant console calling 21, 118  
auto dial missed calls 92  
automatic busy redial 21, 117  
automatic call distribution (see ACD)  
LCD 9  
line 109  
mic 5  
mode 84  
Msg 5, 109  
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page 85  
Redial 5  
conference calls 41, 132  
control buttons 84  
Scroll 85  
Spkr 6  
D
DADM 147  
datetime/day adjustment 42  
DDI 91  
C
call  
digital telephone access codes 155  
digital telephone models  
direct inward system access 42, 132  
direct station selection buttons 44  
directed call pickup 37  
DISA 42, 132  
hold 109, 126, 135  
park orbits 126  
pickup 127  
call forward 25, 121  
all calls 28  
busyno answer 30  
external 32, 123  
fixed 31  
modes 26  
incoming calls 42  
no answer 29  
outgoing calls 43  
to voice mail 142  
to voice systems 80  
using the buttons 27  
call park  
DKT2510-FS 2  
DKT2510-FSD 2  
DKT2520-FS 2  
orbit list display 91  
orbits 34  
call pickup 36  
directed 37  
call transfer 38  
with camp-on 38  
call waiting 40  
called station messaging 98  
calling  
DND 119  
DND override 138  
do not disturb (DND) 44  
do not disturb override 58  
door lock 45  
door phones 46, 134  
[DSS] button 150  
DSS 44  
console 147, 149  
internally 113  
outside 113  
CLI/DDI information mode 91  
Cnf/Trn 4, 109  
E
emergency  
call to a console 120  
176  
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Index  
override of forced account code 18, 115  
emergency ringdown 48, 51  
exchange line  
H
handsfree answerback 49  
hold 4, 109, 126, 135, 136  
hotline service  
access codes 155, 159  
queuing 131  
exclusive hold 135, 136  
executive override 58, 138  
exit from any mode 85  
external paging zones 161  
I
incoming DISA calls 42  
indicators  
F
LED 10, 109  
integrated services digital networking (ISDN) 114  
ISDN  
feature access codes 66  
feature buttons 8  
features 150  
buttons 16, 51, 74  
feature codes 67  
call forward override ([DSS] Override) 153  
call transfer with camp-on 151  
calling a station 150  
night transfer 153  
paging 153  
L
LCD 9  
how to enter characters 93  
messages 95  
operation 83  
speed dial 152  
transfer to an idle station 151  
flash/recall 69  
flash/recall an exchange line 112  
flexible buttons 6  
forced account codes 115  
forced account codes (verified/non-verified) 18  
incoming calls 28  
outgoing call 27  
LED indicators 10, 109  
line 109  
liquid crystal display (LCD) 9  
G
group called station messaging 99  
group listening 49  
group pickup 37, 38  
M
memo 102  
speed dial 102  
timed reminders 104  
message 95  
calls to other groups 38  
calls within your group 38  
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Index  
advisory 96  
called station 98  
executive 58  
group called station 99  
notifications 98  
toll restriction 59, 139  
override calls 57  
remote calling station 97  
silent (busy station) 101  
station 95  
P
page announcements 60  
page button 85  
paging group codes 156, 160  
Park 126  
park and page 127  
park orbits 126  
phantom directory number 7  
pickup 127  
primary directory number 7  
privacy  
message waiting 136  
other telephones 137  
message waiting light  
on [PDN] 52  
on another telephone 53  
messages, memos, and name display 93  
mic 5  
microphone cut-off 54  
missed calls  
mode button 84  
on-line 61  
override 59  
Q
Msg 5, 109  
quick reference 15  
N
R
redial 5  
release and answer 62  
remote destination change 33  
repeat last number dialled 140  
retrieve and auto dial missed calls 92  
ringing  
O
OCA 54, 138  
off-hook 11, 110  
off-hook call announce 54, 138  
on-hook 11, 110  
outgoing DISA calls 43  
override 138  
patterns 112  
busy 58  
busy, DND, executive 138  
do not disturb 58  
S
saved number redial 62  
178  
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Index  
scroll button 85  
U
secondary directory number 7  
single line digital telephone access codes 159  
soft keys 85  
using access codes 27  
V
verified account codes 116  
voice mail 142  
display 86  
how to use 86  
making a conference call (example) 87  
prompts 89  
message retrieval 144  
voice mail integration 78  
message mailbox 78  
speakerphone 63  
speed dial 64, 140, 161  
access codes 158  
message retrieval 79  
multiple message retrieval 80  
volume 4, 6, 109  
controls 11, 110  
voluntary account codes 116  
voluntary account codes (verified/non-verified) 19  
linked speed dial example 70  
number linking 69  
pause and flash/recall storage 69  
long pause 69  
memos 102  
pause 69  
Spkr 6  
SP-OCA 56  
start (ISDN button) 16, 51  
T
telephone models 2  
timed reminders 72, 141  
toll restriction override 59, 139  
tonepulse dialling 74  
transfer calls 109, 126, 127  
two (tandem) exchange line connection 75  
[DN] 75  
exchange line buttons 76  
supervision 77  
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Index  
180  
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