Telecommunications Division
TOSHIBA
Digital Business Telephone Solutions
Digital Telephone
User Guide
(includes Single Line Digital Keyphone LCD, Add-on Module, and
Direct Station Selection Console)
Release 2
November 2001
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Organisation .................................................................................................................................... x
Action/Response .......................................................................................................................xii
Related Documents/Media ............................................................................................................xii
Buttons ............................................................................................................................................ 4
Fixed Buttons ............................................................................................................................. 4
Flexible Buttons ......................................................................................................................... 6
On-hook/Off-hook ........................................................................................................................ 11
Chapter 2 Features
Before You Begin ......................................................................................................................... 13
Automatic Line Selection ......................................................................................................... 14
Ringing Line Preference ........................................................................................................... 14
Signalling .................................................................................................................................. 14
Quick Reference ............................................................................................................................ 15
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Making an Internal Call ............................................................................................................15
Making an Outside Call ............................................................................................................15
Making an Outside Call to an ISDN Trunk ..............................................................................16
On-Hook Dialling .....................................................................................................................17
Answering Calls .......................................................................................................................17
Incoming Call Notification .......................................................................................................18
Account Code Calls .......................................................................................................................18
Forced Account Codes (Verified/Non-Verified) ......................................................................18
Voluntary Account Codes (Verified/Non-Verified) .................................................................19
Alarm Reset ...................................................................................................................................20
Alert Signalling .............................................................................................................................20
Attendant Console Calling ............................................................................................................21
Automatic Busy Redial (ABR) .....................................................................................................21
Automatic Callback (ACB) ...........................................................................................................22
Automatic Hold .............................................................................................................................24
BGM Over Telephone Speakers ...................................................................................................25
Call Forward ..................................................................................................................................25
Call Forward Modes .................................................................................................................26
Using Call Forward Buttons .....................................................................................................27
Using Access Codes .................................................................................................................27
LCD Telephones .......................................................................................................................27
Call Forward–All Calls .............................................................................................................28
Call Forward–Busy ...................................................................................................................29
Call Forward–No Answer .........................................................................................................29
Call Forward–Busy/No Answer ...............................................................................................30
Call Forward–Fixed ..................................................................................................................31
Call Forward—External ...........................................................................................................32
Call Park Orbits .............................................................................................................................34
Call Park and Page ........................................................................................................................35
Call Pickup ....................................................................................................................................36
[DN] Pickup ..............................................................................................................................37
Directed Call Pickup .................................................................................................................37
Group Pickup ............................................................................................................................37
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Call Transfer with Camp-on ......................................................................................................... 38
Call Waiting .................................................................................................................................. 40
Date/Time/Day Adjustment .......................................................................................................... 42
Direct Inward System Access (DISA) .......................................................................................... 42
Direct Station Selection (DSS) Buttons (Hotline) ........................................................................ 44
Do Not Disturb (DND) ................................................................................................................. 44
Door Phone(s) ............................................................................................................................... 46
DTMF Tone Dialling with * and # ............................................................................................... 48
Group Listening ............................................................................................................................ 49
Handsfree Answerback ................................................................................................................. 49
ISDN Outgoing Calling ................................................................................................................ 51
Message Waiting Light on [PhDN/MW] ................................................................................. 53
Message Waiting Light on Another Telephone ....................................................................... 53
Microphone Cut-Off ..................................................................................................................... 54
HS-OCA ................................................................................................................................... 56
SP-OCA .................................................................................................................................... 56
Override Calls ............................................................................................................................... 57
Busy Override ........................................................................................................................... 58
Do Not Disturb Override .......................................................................................................... 58
Executive Override ................................................................................................................... 58
Privacy Override ....................................................................................................................... 59
Toll Restriction Override .......................................................................................................... 59
Page Announcements .................................................................................................................... 60
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All Call Page .............................................................................................................................60
Privacy On-Line ............................................................................................................................61
Privacy Release .............................................................................................................................61
Release and Answer ......................................................................................................................62
Saved Number Redial ....................................................................................................................62
Speakerphone ................................................................................................................................63
Speed Dial .....................................................................................................................................64
Speed Dial–Advanced Features ....................................................................................................66
Feature Access Codes ...............................................................................................................66
Speed Dial Pause and Flash/Recall Storage .............................................................................69
Speed Dial Number Linking .....................................................................................................69
Chain Dialling Speed Dial Numbers ........................................................................................71
Timed Reminders ..........................................................................................................................72
Tone/Pulse Dialling .......................................................................................................................74
Two (Tandem) Exchange Line Connection ..................................................................................75
[DN] Button ..............................................................................................................................75
Exchange Line Buttons .............................................................................................................76
Supervision ...............................................................................................................................77
Voice Mail Integration ..................................................................................................................78
Message Mailbox ......................................................................................................................78
Message Retrieval .....................................................................................................................79
Call Forward to Voice Systems ................................................................................................80
Control Buttons .............................................................................................................................84
Soft Keys .......................................................................................................................................85
Soft Key Display ......................................................................................................................86
How to Use Soft Keys ..............................................................................................................86
Soft Key Prompts ......................................................................................................................89
Busy Lamp Field (BLF) Display ...................................................................................................90
CLI/DDI Information Mode ..........................................................................................................91
DDI ...........................................................................................................................................91
Call Park Orbit List Display ..........................................................................................................91
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Messages, Memos, and Name Display ......................................................................................... 93
Messages ....................................................................................................................................... 95
System Messages 60~64 .......................................................................................................... 95
System Messages 65~99 .......................................................................................................... 95
Station Messages ...................................................................................................................... 95
Message Notifications .............................................................................................................. 98
Speed Dial Memos ................................................................................................................. 102
Timed Reminders ................................................................................................................... 104
Name/Number Display ............................................................................................................... 104
Buttons ........................................................................................................................................ 108
On-hook/Off-hook ...................................................................................................................... 110
Before You Begin ....................................................................................................................... 111
Incoming Call Ringing Patterns ............................................................................................. 112
Quick Reference .......................................................................................................................... 113
Making an Internal Call .......................................................................................................... 113
Making an Outside Call .......................................................................................................... 113
Making an Outside Call Using ISDN ..................................................................................... 114
Answering Calls ..................................................................................................................... 114
Account Code Calls .................................................................................................................... 115
Forced Account Codes ........................................................................................................... 115
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Emergency Override of Forced Account Code Dialling Requirements .................................115
Verified Account Codes .........................................................................................................116
Voluntary Account Codes ......................................................................................................116
Automatic Busy Redial (ABR) ...................................................................................................117
Automatic Call Distribution (ACD) ............................................................................................118
Automatic Callback (ACB) .........................................................................................................119
Attendant Console Calling ..........................................................................................................120
Background Music (BGM) Over Telephone Speakers ...............................................................121
Call Forward (CF) .......................................................................................................................121
Call Forward—External .........................................................................................................123
Call Park Orbits ...........................................................................................................................126
Call Pickup ..................................................................................................................................127
Pick up Calls to a Group .........................................................................................................128
Conference Calls .........................................................................................................................129
Exchange Line Queuing ..............................................................................................................131
Direct Inward System Access (DISA) ........................................................................................132
Door Phones ................................................................................................................................134
DTMF Tone Dialling with * and # ..............................................................................................135
Hold .............................................................................................................................................135
Retrieve a Call on Hold ..........................................................................................................135
Retrieve a Call on Exclusive Hold .........................................................................................136
Message Waiting .........................................................................................................................136
Set Message Waiting on Other Telephones ............................................................................137
Override Calls .............................................................................................................................138
Busy Override or Off-hook Call Announce ...........................................................................138
Do Not Disturb (DND) Override ............................................................................................138
Executive Override .................................................................................................................138
Toll Restriction Override ........................................................................................................139
Paging Announcements ...............................................................................................................139
Repeat Last Number Dialled .......................................................................................................140
Speed Dial ...................................................................................................................................140
Timed Reminders ........................................................................................................................141
Voice Mail Integration ................................................................................................................142
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Contents
Setting Call Forward ................................................................................................................... 142
DADM ........................................................................................................................................ 147
DSS Console ............................................................................................................................... 149
Features ....................................................................................................................................... 150
Calling a Station ..................................................................................................................... 150
Call Transfer with Camp-on ................................................................................................... 151
Speed Dial .............................................................................................................................. 152
Paging ..................................................................................................................................... 153
Night Transfer ........................................................................................................................ 153
Exchange Line Access Codes ..................................................................................................... 155
Feature Access Codes ................................................................................................................. 156
Paging Access Codes .................................................................................................................. 156
Speed Dial Access Codes ............................................................................................................ 158
Appendix B Single Line Digital Telephone Access Codes
Exchange Line Access Codes ..................................................................................................... 159
Paging Access Codes .................................................................................................................. 160
Speed Dial Access Codes ............................................................................................................ 161
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Contents
Appendix C Button Labels
Notes to Users
Index
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Introduction
This guide describes how to use the 2000 and 2500-series digital telephones for Strata CT systems.
Models covered in this user guide include digital telephones equipped with a Liquid Crystal Display
(LCD) and/or speakerphone (2500-series). Also discussed are the Single Line Digital Telephone
(DKT2001) Digital Add-on Modules (DADMs) and the Direct Station Selection (DSS) Console.
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Organisation
Introduction
Organisation
o
o
o
buttons, Light Emitting Diodes (LEDs), and LCDs.
Detailed instructions on using each feature are covered.
operations. Features which are available only on the LCD digital telephone are presented
o
o
o
o
Chapter 4 – The Single Digital Telephone Grand Tour describes the Single line digital
telephone console features and buttons.
Chapter 5 – Single Line Digital Telephone Features describes the Single line digital telephone
Chapter 6 – Add-on Module/DSS Console describes the feature buttons and their associated
Appendix A – Digital Telephone Access Codes provides instructions for programming a
Paging Group Codes, Feature Access Codes (User Programmable Buttons), and Speed Dial
Access Codes.
o
o
o
Appendix B – Single Line Digital Telephone Access Codes provides access codes for outside
speed dial numbers, exchange lines, paging groups and paging zone codes.
Appendix C – Button Labels lists the feature button designations of the 2500-series digital
telephone models.
Notes to Users contains an overview of Safety Approval and EMC Compliance details.
How to Use This Guide
We suggest that you read this entire guide and get acquainted with the Strata CT digital telephones
and its features. Once you become acquainted with the basic features, you can use this guide in
conjunction with the Digital Telephone Quick Reference Guide.
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Introduction
How to Use This Guide
Conventions
Letters in [brackets] represent buttons which have Directory Numbers on them. For example:
Conventions
Description
Elaborates specific items or references other information. Within some tables,
general notes apply to the entire table and numbered notes apply to specific
items.
Note
Important!
CAUTION!
WARNING!
[DN]
Calls attention to important instructions or information.
Advises you that hardware, software applications, or data could be damaged if
the instructions are not followed closely.
Alerts you when the given task could cause personal injury or death.
Represents any Directory Number button, also known as an extension or
intercom number.
Represents any Primary Directory Number button (the extension number for
the telephone). An extra appearance of the PDN on the same phone is not
considered as a SDN.
[PDN]
Represents any Secondary appearance of a PDN. A PDN which appears on
another telephone is considered an SDN.
[SDN]
[PhDN]
Represents any Phantom Directory Number button (an additional DN).
Represents telephone buttons.
Arial Bold
Shows a multiple PC keyboard or phone button entry. Entries without spaces
between them show a simultaneous entry. Example: Esc+Enter. Entries
with spaces between them show a sequential entry. Example: # + 5.
Plus (+)
Tilde (~)
o
Means “through.” Example: 200~220 station range.
Denotes the step in a one-step procedure.
Denotes a procedure.
o
Grey words within the printed text denote cross-references. In the electronic
version of this document (Strata Technical Library CD-ROM), cross-
references appear in blue hypertext.
See Figure 10
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Related Documents/Media
Introduction
Action/Response
The left column gives you single The right column gives the immediate response to your
action. This column also includes additional notes and
comments.
or numbered steps that you need
to perform a procedure.
Related Documents/Media
Note Some documents listed here may appear in different versions on the CD-ROM or in print. To
find the most current version, check the version/date in the Publication Information on the
back of the document’s title page.
Refer to the following documents for more information:
o
Strata CT General Description provides a system overview including hardware and feature
information.
o
Strata CT System Administrator Guide gives instructions for the System Administrator to
manage the system. Contains instructions for Station Relocation, System Speed Dial, and other
features only activated by the System Administrator.
o
o
Strata CT Digital Telephone Quick Reference Guide provides a quick reference for frequently-
used digital telephone features.
Strata CT Electronic Telephone User Guide explains all the procedures necessary to operate
Toshiba-proprietary electronic telephones, including all LCD features. It also includes
instructions for using the electronic DSS console.
o
o
o
o
Strata CT Electronic Telephone Quick Reference Guide provides a quick reference for
frequently-used electronic telephone features.
Strata CT Standard Telephone User Guide explains all the procedures necessary to operate
rotary dial and push-button standard telephones.
Strata CT ACD Agent User Guide describes the ACD agent feature operation along with step-
by-step procedures for using features.
Strata CT ACD Supervisor Guide provides instruction on how to use the ACD supervisor
features.
xii
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Introduction
Related Documents/Media
o
Strata Technical Library CD-ROM enables you to view, print, navigate and search publications
for Strata DK40 and Strata CT digital business telephone systems. It also includes Strata CT ACD
Documentation, including the ACD Agent Guide and ACD Supervisor’s Guide. ACD Installation
and Programming instructions are included in the Strata CT Installation and Maintenance
Manual and the Strata CT Programming Manual.
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Related Documents/Media
Introduction
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The Digital Telephone Grand Tour 1
This chapter familiarises you with the controls and indicators located on your digital telephone.
Understanding the function of the feature buttons and their associated LEDs will improve your
efficiency in using the telephone and will help you take advantage of all of the benefits your telephone
offers.
Toshiba digital telephones incorporate state-of-the-art telecommunications technology and provide a
vast array of calling features. They are easy to operate, and all features are accessed with a feature
button or a brief access code.
If your telephone is equipped with an LCD, information and feature prompting makes call handling
more efficient and provides easy access to frequently-used features. Abbreviated feature prompts
guide you through specific tasks.
In addition to the standard features, the LCD telephones provide Alphanumeric Messaging, Busy
Lamp Field (BLF) Identification, Exchange Line (EL) Identification, Timed Reminders with
Messaging, Speed Dial Memo Directory Dialling, User Name/Number, Call Duration, Date/Time of
Day displays, and the ability to display names and telephone numbers of outside, incoming callers.
Telephones equipped with a speakerphone, enable you to make and receive outside and internal calls
without lifting the handset.
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Digital Telephone Models
The Digital Telephone Grand Tour
Digital Telephone Models
Feature operations in this guide use the button designations for the 2500-series models.
The following telephone models belong to the 2500-series (see Figure 1 on Page 3):
o
o
o
o
DKT2510-FS (10-button model that enables users to answer internal calls without lifting the
handset)
DKT2510-FSD (10-button model equipped with a LCD and a speakerphone which enables users
to make and receive outside and internal calls without lifting the handset)
DKT2520-FS (20-button speakerphone model which enables users to make and receive outside
and internal calls without lifting the handset)
DKT2520-FSD (20-button speakerphone model equipped with an LCD, and a speakerphone
which enables users to make and receive outside and internal calls without lifting the handset).
Note For the Single Line Digital Telephone (DKT2001) see Chapter 4 on Page 107
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The Digital Telephone Grand Tour
Buttons
Buttons
LCD Display
Handset
LCD Control/Soft
Key Buttons
Red/Green
LED Indicators
Dial Pad
Flexible Buttons
0539
Fixed Buttons
Microphone Location
Figure 1
20-button Digital Speakerphone with LCD
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Buttons
The Digital Telephone Grand Tour
Buttons
There are two sets of buttons, fixed and flexible. The fixed buttons (e.g., Mic, Msg, Redial, Hold,
Conf/Trn, Volo, and Volo) are standard to every Strata DK 2500-series telephone (see Table 1).
The flexible buttons consist of Directory Number (Primary, Secondary, Phantom) and feature buttons.
The number of preprogrammed flexible buttons varies by telephone.
Fixed Buttons
The fixed buttons are located on your dial pad and enable you to perform standard functions quickly
and easily.
Table 1
Fixed Button Definitions
Button
Definitions
Cnf/Trn
(Conference/
Transfer)
Press to set up conference and transfer calls (see “Conference Calls” on Page
41).
Press once to hold internal or outside calls. The
Line LED flashes green at the internal hold rate.
HOLD LINE 10
JAN 01 SUN 12:19
...or press twice to enable Exclusive Hold. The Line
LED flashes green at the exclusive hold rate.
Exclusive Hold enables you to place a call on hold so that only you or
somebody using a Call Pickup code at another station can retrieve it.
To retrieve a call on hold:
Hold
Press Line or [DN] which is on hold
...or if the call is on Exclusive Hold, from another station dial #5 plus your
[DN], or dial #5#7 plus the Exchange line number (001~200) that the call is
held on.
If a call is not retrieved by a certain time (set in
system programming), it recalls back to your
HOLD LINE 201
LINE 10 RECALL
phone. You hear repeated recall tone (or if you are
on the phone, you hear recall tone twice).
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The Digital Telephone Grand Tour
Buttons
Table 1
Fixed Button Definitions (continued)
Button
Definitions
If the held party hangs up, the call is released and the Exchange provides a
hold-release signal.
Hold (continued)
If your telephone is programmed for Automatic Hold, existing calls are
automatically placed on hold when you answer a call or make another call.
(See “Automatic Hold” on Page 24.)
A different call can be held on each [DN] or
Line button on your phone. Each time you
press Scroll, a different [DN] or Line is
selected. The selected button’s LED flashes
rapidly and your LCD displays information for
CO LINE 02
HOLD
DN 202
the call holding on that button (samples
shown at right).
HOLD
Press to toggle the microphone ON/OFF while the telephone is in use. The
LED indicates the status of the microphone.
“voice first” internal [DN] calls to enable Handsfree Answerback and OFF if
you receive a ring-first call. Mic may be ON/OFF when placing an on-hook
Exchange line or internal [DN] call.
Mic
(Microphone)
one touch, to switch OFF only while pressed and held, or to be either ON/OFF
at the start of handsfree dialling.
To talkback to an HS-OCA call, press and hold Mic and talk over your
telephone handset/headset. The LED and microphone remain OFF during
OCA talkback operation (see “HS-OCA” on Page 56).
Mic functions on Handsfree Answerback and OCA calls for privacy.
When Msg LED flashes, press Msg to call back the station or voice mail
device that activated the LED (see “Message Waiting” on Page 51). This is the
telephone’s [PDN] message waiting button.
Msg
(Message)
Press the same [DN] or Line that you used to dial the original number. Press
Redial. The last number called is redialled.
Redial
If you have Automatic Line Selection, you must first lift the handset.
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Buttons
The Digital Telephone Grand Tour
Table 1
Fixed Button Definitions (continued)
Button
Definitions
Press to toggle the speaker ON/OFF. The LED indicates the status of the
speaker.
Spkr
(Speaker)
Spkr must be pressed and held down when switching from Handset to
Speakerphone mode.
Also selects a line or the internal [PDN] if programmed for auto preference in
system programming. Can be used to disconnect on-hook speakerphone
calls.
Volo
Volo
Press to adjust volume levels (see “Volume Controls” on Page 11).
Flexible Buttons
All flexible buttons must be programmed for your telephone in system programming and vary for
individual telephones. If a button does not appear on your display or telephone keystrip label, see
your System Administrator for button assignments.
Line Buttons
You may have buttons designated as Line and/or Pooled Line Grp which enable you to directly
access outside Exchange lines. Pooled Line Grp enables you to access available Exchange Lines
from a group of lines appearing under one button.
If your telephone does not have a Line or Pooled Line Grp button and you want to access outside
Exchange lines, you can use access codes. For a listing of these codes, see “Digital Telephone Access
Codes” on Page 155.
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The Digital Telephone Grand Tour
Buttons
Directory Number [DN] Buttons
The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They are used to initiate or answer a call
and are known as your extension or intercom number(s). You can have multiple [DN] buttons on your
telephone (see Figure 2), including [DNs] belonging to another telephone, [SDNs].
Incoming calls ring your telephone’s [PDNs] from the top down. For example, incoming calls to
Station 210’s [PDNs] first ring the “210-1” button, then “210-2,” and finally “210-3.” Your [PDN] is
considered busy only when all of the [PDNs] are being used by your telephone or other telephones,
and/or when your telephone is on any type of Exchange Line or [DN] call.
If you have an LCD telephone, you can find out the actual Directory Number
of a [DN] button by pressing the [DN] you want to display and dialling
DN = 210
#407. The number (210) displays.
Table 2
Directory Button Definitions
Button
Definitions
Press to answer a call to the Primary Directory Number or to initiate a
phone call. The [PDN] is specifically your Extension Number or Intercom
Number. Your telephone can have up to four [PDN] buttons with your
number. You can set Call Forward and Voice Mail ID code for your
[PDN].
[PDN]
Primary Directory
Number
[SDN]
Secondary Directory
Number
A [PDN] of another telephone which appears on your telephone is
considered a [SDN]. You cannot set Call Forward and Voice Mail ID
code for [SDNs] on your telephone.
Up to eight Phantom Directory Numbers can be dedicated to a station or
shared by a group of stations. One example of a Phantom Directory
Number application is when it is used as a common phone number for
an entire department. For instance, when the [PhDN] appears on a
group of telephones, such as the Sales Department, it will ring on all of
the telephones of the group when it is called. You can only set Call
Forward and Voice Mail ID code for [PhDNs] that are owned by your
telephone. You can have a separate message waiting button and
mailbox for up to four [PhDNs] on your telephone.
[PhDN]
Phantom Directory
Number
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Buttons
The Digital Telephone Grand Tour
540
510
580
510
Phantom Directory Numbers
[PhDNs]
MW/50
500
500
211-1
211-2
210-1
210-1
210-2
210-3
Secondary Directory Numbers
[SDNs] of Station 211
Calls to Station 211 can be
originated or answered by Station
210 by pressing the 211-1 or 211-2
210-2
210-3
211-1
211-2
Station 210's Primary Directory
Station 210
Station 211
Figure 2
Multiple Directory Numbers Example
Feature Buttons
Preprogrammed feature buttons can be assigned to your telephone and vary for individual telephones.
See Table 23 on Page 163 for a list of all the possible feature buttons.
If a button does not appear on your display or telephone keystrip label, see your System Administrator
for button assignments.
If your telephone has not been programmed for a Speed Dial button, you can substitute the
in any of the procedures that appear in this guide.
key
*
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The Digital Telephone Grand Tour
LCD
LCD
In its idle state, the 32-character LCD feature on your digital telephone gives you an accurate desk
clock and calendar combination. When you have an outside call in progress, an elapsed time display
gives a constant reminder of the call duration. Alphanumeric messaging capability is also provided
(see “Messages, Memos, and Name Display” on Page 93). All display functions occur automatically
as call processing proceeds.
A “+” next to the LCD readout (sample shown at right) on your telephone
CF-A 201-203+
indicates there is more data in memory. Press Scroll to advance through the
JAN 01 TUE 12: 19
information. Press Page to switch from the CF display to the User Name
display.
All LCD examples in this user guide are shown with Soft Keys turned OFF. If your telephone has Soft
Keys turned ON, the displays may be different (e.g., the information on rows 1 and 2 is reversed), but
they still enable you to follow the steps in this guide.
LCD Buttons
There are two sets of buttons available with the LCD, Control and Soft Key (see Figure 3). The
Control buttons consist of the Mode, Page and Scroll functions, while the Soft Keys offer access to
frequently-used features that appear as abbreviated prompts above the Control buttons.
Soft Key Prompts
TRNS
Mode
CONF
Page
PGE
Scroll
Soft Key and Control Buttons
0622
Figure 3
LCD Buttons (with sample Soft Keys)
Both sets of buttons cannot be active at the same time.
o
o
Soft Keys are active when the Soft Keys are turned on and the telephone is active (on a call).
Control buttons are active when the Soft Keys are turned off and/or the telephone is idle.
(See Chapter 3 – LCD Operation for an explanation of how to use these buttons.)
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LED Indicators
LED Indicators
Each line and feature button has a LED next to it which indicates the status of the line or feature
associated with the button.
Line LEDs light red or green and flash at varying rates to indicate call status (see Table 3).
Table 3
LED Indicators
Your Station (Green)
Interval Rates
Other Station (Red)
Use
Line or [DN] In-Use
(access outside line)
2 seconds on, 1/8 second off
— 1/8 second ON/OFF
steady
Incoming Call
(while ringing)
1 second on at 10 pulses/second
—1 second OFF
one second ON/OFF
1/2 second ON/OFF
Hold (outside line)
4 pulses/second for 1/8 second
ON/OFF
If using Pooled Line Grp, the hold
indication is only at the station that
places the call on hold.
Hold – Consultation
(during consultation/transfer to another 10 pulses/second
station)
steady
steady
flashes
Hold – Exclusive (outside line)
10 pulses/second
Hold – Recall
(when held call recalls your idle
station)
1 second at 2 pulses/second,
1 second at 10 pulses/second
1 second at 2 pulses/second, 1
second at 10 pulses/second
Hold – Exclusive Recall
steady
Internal Call
(while station ringing)
Your [PDN] flashes 10 pulses/
second—1 second off
[SDN] red flashing or
green ringing
Busy Station Transfer
(outside call transferred to your busy
station from a designated station or
AA)
4 pulses/second, 1/8 second ON/ 3/4 second on, 1/8
OFF
second OFF
After disconnecting first call...
Alert Signal
10 pulses/second
.5 seconds
2 pulses/second
4 seconds
steady
Conference
10 pulses/second
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The Digital Telephone Grand Tour
On-hook/Off-hook
On-hook/Off-hook
Some procedures in this user guide instruct you to perform a step while “on-hook” or “off-hook.”
These terms refer to the position of the handset. “Off-hook” indicates that the handset should be lifted
off of the telephone cradle. “On-hook” indicates that the handset should remain in the cradle and
should not be lifted.
Volume Controls
Your telephone has a volume increase and decrease button for controlling speaker and handset
volume levels.
You must hold down either button (Vol o/Vol o) for at least 1/8 second for any volume change to
occur. If you continually hold down either button, the volume continually changes about every half
second until the level limit is reached.You hear ring tone as long as you press a Volume button when
your telephone is idle.
The method for changing feature volume varies. Some features can be adjusted using only the Vol o/
Vol o (see Table 4) and others require additional buttons (see Table 5 on Page 12)
.
Table 4
Using only Vol o/Vol o
Phone
Status
Feature
Comments
Adjusting the ring tone volume also changes the volume level of
incoming Handsfree Answerback and Speaker OCA calls before
they are answered by pressing a [DN].
Ring Tone Volume/Incoming Handsfree
Answerback and Speaker OCA
On-hook,
Idle
After a call is terminated and the handset is on-hook, the volume
level returns to the “original” level for the next call. This “original”
level can be adjusted to higher/lower in system programming.
Handset Receiver
Off-hook
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Volume Controls
The Digital Telephone Grand Tour
Table 5
Using Vol o/Vol o with Other Buttons
Phone
Status
Feature
Press
Comments
While pressing,
The Mic LED flashes about six times while setting the
On-hook/
Off-hook
hold Mic and Vol sensitivity. When the microphone is set for the lowest
Microphone Sensitivity
o/Vol o for three or normal sensitivity, the Mic LED lights steady when
seconds.
the telephone is busy on a speakerphone call.
While pressing,
hold Redial and
Vol o
On-hook/
Off-hook
The tones are received over the handset/headset
and speaker.
Handset/Headset Call
Waiting Tone
While pressing,
hold Redial and
Vol o
On-hook/
Off-hook
The tones are received over the speaker.
Muted Tone Burst
[DN] followed by
#6101 then
You hear the muted tone for 15 seconds or until
disconnected by pressing Spkr.
Tone sent for Busy or DND
Override, Call Transfer with
Camp-on, etc.
On-hook
On-hook
Vol o/Vol o
Your phone rings for 15 seconds or until
disconnected by pressing Spkr. Enables you to
check if you can hear ringing at a distance from your
telephone.
Ringing, Handsfree
Answerback, and Speaker
OCA.
#6102 followed
by Vol o/Vol o
After you press a [DN], you hear dial tone.
On-hook,
idle
[DN] followed by
Vol o/Vol o
Speaker
Adjusts Internal and Exchange Dial Tone,
Background Music.
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Features
2
This chapter lists all the digital telephone features in alphabetical order beginning on Page 18. These
features can be performed on 2500-series digital telephones equipped with or without LCDs. Features
which require a telephone equipped with a speakerphone are noted.
Before You Begin
If you are a new user of the Strata CT digital telephone, you need to find out if your telephone has
been set up for Automatic Line Selection and Ringing Line Preference. You will also need to know if
your telephone has tone or voice first signalling when you receive an internal call:
o
o
Tone Signalling rings.
Voice First Signalling does not ring; instead you hear a long tone, then the caller’s voice.
Each of these features are enabled in system programming and determine how you will make and
answer calls on your telephone.
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Before You Begin
Features
Automatic Line Selection
You have Automatic Line Selection, if you hear dial tone and the [DN], Line,
or Pooled Line Grp LED lights steady green. The LCD displays the station
number (201) and the seized Exchange line (sample shown at right).
NO. 201
USING LINE 11
o Lift the handset or press Spkr.
You do not have Automatic Line Selection, if you hear silence.
o Press an available [DN] or Line before dialling.
Ringing Line Preference
You have Ringing Line Preference, if you can answer a line ringing your station by lifting the handset
or pressing Spkr. You do not have Ringing Line Preference, if you have to press the button associated
with the ringing call (flashing LED) to answer the call.
If your telephone does not have Automatic Line Selection, press the flashing [DN] or Line first,
before using the handset or Spkr.
Signalling
If you hear a long tone, followed by a caller’s voice, you have Voice First Signalling.
o Talk in the direction of your telephone
...or answer the call as you normally would using either the handset or Spkr.
If you hear successive ring tones, you have Tone First Signalling.
o Lift the handset or press Spkr.
Note You can change to the alternate signalling method when making a call on a call-by-call basis
by pressing 1 after dialling an internal telephone number.
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Features
Quick Reference
Quick Reference
The following is a quick reference chart for using your telephone’s standard features.
Making an Internal Call
1. Lift the handset or
press Spkr
...or if you do not
have Automatic Line
Selection, press a
[DN].
2. Dial a directory
NO. 203
201
number (201).
3. When finished with
the call, hang up or
press Spkr.
Making an Outside Call
1. Lift the handset or
NO. 203
press Spkr
USING LINE 6
...or if you do not
have Automatic Line
Selection, you must
also:
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Quick Reference
Features
...or Pooled Line
Grp
...or [DN], then enter
an Exchange line or
line group access
code (see “Exchange
Line Access Codes”
on Page 155).
2. Dial the telephone
number.
The LED flashes green and the digits
are displayed as you dial.
NO. 203
5551374
The display automatically changes
from dialled number to elapsed time
after a programmed period. After you
hang up, elapsed time is displayed for
15 seconds and then changes to date/
time display.
NO. 203
00: 13: 23
3. When finished with
the call, hang up or
press Spkr.
Making an Outside Call to an ISDN Trunk
1. Access an outside
Exchange line
2. Dial the number.
3. Press Start.
The dialled digits will not be sent until you press this button
or until the timer expires. See “ISDN Outgoing Calling” on
Page 51 for more information on ISDN calls.
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Features
Quick Reference
On-Hook Dialling
1. Press Spkr (if you have
Automatic line selection).
2. Access an outside line and
dial a telephone number.
3. Lift the handset when the
called party answers.
Note If you have a full speakerphone, you do not
have to lift the handset.
4. When finished with the call,
hang up or press Spkr.
Answering Calls
When you receive an incoming call, the LCD displays either the Exchange
NO. 203
line (10)
LINE 10 RINGING
... or the station’s [PDN] (210).
NO. 203
210 CALLING
o Lift the handset or press
The green LED changes from incoming call rate to the in-use
rate. Your LCD displays the answered line.
Spkr
...or if you do not have
Ringing Line Preference,
press the flashing [DN],
Line, or Pooled Line Grp
and lift the handset.
For information on CLI/DDI LCD displays for incoming calls,
see Chapter 3 – LCD Operation.
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Account Code Calls
Features
Incoming Call Notification
Muted ringing while you are on a call indicates an incoming call. If another call comes in during the
first call, release, transfer, or place the call on hold, then answer the second call.
o Press Release and Ans
...or hold down the hookswitch for about one second.
Account Code Calls
Entered before or after a call, Account Codes (i.e., Forced, Voluntary) can be used for a variety of
reasons including billing, tracking, and line restriction applications. Account Codes are recorded by
the system and can, along with the details of the calls, be printed on a Station Message Detail
Recording (SMDR) report.
Forced Account Codes (Verified/Non-Verified)
Some applications require you enter an Account Code, called a Forced Account Code, before dialling
a telephone number.
If the system is set for Verified Account Codes, station users must enter specific codes when entering
the Forced Account Code(s) or the call does not execute. Verified Account Codes are established in
system programming or by designated stations.
o To dial using a Forced Account Code Emergency Override of Forced Account Codes
You can bypass Forced Account Code requirements with three emergency numbers, including 999.
See your System Administrator for these numbers:
1) 999
2) 112
3) _______
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Features
Account Code Calls
Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are usually optional. They can be entered after accessing an Exchange line
or during a call, to keep track of the call for client billing purposes.
An exception is a Voluntary Account Code which is required to change the Toll Restriction
classification of your station. The code gives you access to telephone numbers outside your usual
dialling area and must be entered prior to dialling the telephone number. As an example, if your
station is restricted to local area calls, you can make national or international calls by using a
Voluntary Account Code set in system programming.
If the system is set for Verified Account Codes, station users must enter specific codes when entering
the Voluntary Account Code(s) or the code is not validated for the SMDR call report.
o To dial using a Voluntary Account Code
1. After accessing an
Exchange line, press
Account Code
Your conversation is not interrupted.
NO. 204
ENTER ACCT CODE
Note If the Voluntary Account Code
is not required to dial out, the
account code can be entered
during a call.
...or Speed Dial + 50
...or Speed Dial + 50
(B5CAU/B5CBU)
...or 50/ 050 if your
* *
telephone does not have
a speed dial button.
...or Cnf/Trns + #46
2. Enter the Account Code. When your station is set for Verified
Account Codes, you hear a half second
NO. 204
CODE VERIFIED
confirmation tone if the code is valid.
The outside party is not able to hear any tones (e.g., confirmation
tones) when the Account Code digits are being entered. If your
station is programmed not to verify Account Codes, you do not
hear a confirmation tone.
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Alarm Reset
Features
If the code is invalid, you hear two
short tones.
NO. 204
CODE NOT VALID
3. Dial another account
The last code entered is recorded.
code by repeating Steps
1 and 2.
4. Dial a telephone number. Any digits dialled after the code is entered in Step 2 is treated as
part of a telephone number.
Alarm Reset
Your Strata CT system can be connected to a facility alarm system. All telephones produce a startling
tone whenever this alarm is activated.
o To reset the alarm
o Press Alarm Reset.
Alert Signalling
Alert Signalling enables you to send an alert sound to a predesignated (partner) station by pressing a
single button. This feature is based on the “buzz” key, where, for example, a manager might alert his/
her administrative assistant to enter the office.
You can have as many as four Alert Signal(s) to send or receive an Alert Signal to/from other
telephones. An Alert Signal is sent even if the alerted telephone is busy (on/off-hook) or in the DND
or Call Forward mode.
o To send an Alert Signal
o Press Alert Signal. An alert tone sounds at the designated station.
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Features
Attendant Console Calling
Attendant Console Calling
Up to four Attendant Consoles can be installed per system. There can be up to three ways to call the
Attendant Console, depending upon system programming.
o To call any attendant console
o Press a [DN] + 0.
The call rings the Attendant Console’s 0 button. Dial 0 calls rotate
between the consoles if more than one console is installed.
o To call a specific console
o Press a [DN] + the
The call rings the console’s In-DN (incoming [DN] button). Your
System Administrator can provide the Attendant Console(s)
In-DNs.
console’s [DN].
o To call all consoles for an emergency
o Press a [DN] + the
emergency access
code #400.
The call rings the Emgr button on all attendant consoles.
Automatic Busy Redial (ABR)
After reaching a busy outside number, you can activate ABR so that the Strata CT system
automatically redials the number at regular intervals. If the system redials an outside number that is
still busy, ABR resets and tries again. This feature may not be allowed on some (or all) lines in your
system—depending on the telephone line type connected.
ABR is not attempted while your station is busy, but continues to time-out.
NO. 202
The system inserts a pause (P) on your LCD before redialling the number.
P555 3700
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Automatic Callback (ACB)
Features
o To activate ABR
1. When you reach a busy
The LED flashes red.
number, press Auto Busy
Redial
...or Cnf/Trn + #44.
You hear confirmation tone.
2. Hang up
NO. 202
ABR SET
...or press Spkr.
3. The system redials, up to 15
times, every 30 or 60 seconds
(depending on system
programming).
4. Your telephone receives ring
tone, when ABR dials the
number and it is available.
The [DN] or Line and Spkr LEDs flash green.
5. Lift the handset or press Spkr If you do not pick up the handset or press Spkr within
and wait for the party to
answer.
30 seconds after a connection is made, you hear a
muted ring for another 30 seconds, then the call
disconnects.
o To cancel ABR
o Press Auto Busy Redial
...or [DN] + #44.
Automatic Callback (ACB)
After reaching a busy/DND station, you can set ACB to have the system call you back when the
called station becomes available. You can also set ACB to place you in a queue for an available
Exchange line, if you reach a line group in which all lines are busy.
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Features
Automatic Callback (ACB)
o To set ACB
1. After reaching either
You hear busy tone, followed
by dial tone (two secs.), then
busy tone.
NO. 204
INT 210 ACB SET
a busy/DND station
or Exchange line,
press Auto
When you set ACB at a busy
station, its number (210)
displays.
Callback
...or 4.
When you set ACB at a busy
line group, its access code
number (801) is displayed.
NO. 204
INT 801 ACB SET
2. Hang up
You can make other calls while waiting for the called
station/line to become available.
...or press Spkr.
3. Your telephone rings
For busy/DND station: the
NO. 204
at a fast rate when the [DN] LED flashes green
210 ACB
called station or
Exchange line
becomes idle.
(incoming call). The station
number you called (210)
displays.
For busy Exchange line: the
[DN] LED from which you
attempted to first access the
line flashes red (incoming call
rate). The seized line’s
NO. 204
LINE 3 ACB
number (3) displays.
4. Answer within three
rings to prevent the
callback from being
cancelled.
After you answer, you hear a single tone, and the LED
flashes green (in-use).
If you hear a busy tone after answering a callback, the
called party is already on another call or the line has
already been seized or has received an incoming call.
Your request is not cancelled. You will be called again
the next time a line becomes idle.
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Automatic Hold
Features
5. If you were
If the original call was made using LCR, the telephone
attempting to make an number is automatically dialled.
outside call and did
not use LCR, you
must now redial the
telephone number.
o To cancel ACB (to busy or DND station)
o Press Auto Callback or [DN] + #43.
Automatic Hold
Automatic Hold enables you to automatically place a call on hold by pressing another outside Line or
a [DN] button—there is no need to press Hold. You can also switch between calls without having to
press Hold. Your telephone must be programmed for this feature, otherwise existing calls drop if you
do not press Hold before answering or making another call.
o To use Automatic Hold
o While on a call, press another Line or [DN] to receive/originate a new call. The LED of the
accessed line flashes (in-use). The first call is put on hold and the LED flashes (on-hold).
o To switch between calls
o Press Line or [DN] of the held call. The LED of the line just accessed flashes (in-use). The LED
of the Line or [DN] placed on hold flashes (on-hold).
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Features
BGM Over Telephone Speakers
BGM Over Telephone Speakers
BGM over external speakers is controlled by the System Administrator. If BGM is enabled, you can
turn it ON/OFF for your individual station speaker.
o To enable/cancel BGM on your telephone speaker
o Press Tel Set Music to toggle BGM ON/OFF.
...or press a [DN] + #481 + Spkr to turn BGM ON and press a [DN] + #480 + Spkr to turn it OFF
(ignore busy tone after dialling #481 and #480).
Call Forward
If your telephone has more than one [DN], you can assign Call Forward destinations for each [DN] on
your telephone (up to one [PDN] and eight [PhDNs]. Each [DN] can be independently set for a
different Call Forward feature. Call Forward must be set before the call is received and has priority
over the Station Hunt feature.
To set call forward from a [PDN] or [PhDN]:
o
o
You must set the call forward from your telephone.
Your telephone must be programmed as the owner of the [PDN] or [PhDN].
Note If you hear a re-order tone when following any of the Call Forward steps, your telephone is
not the owner of the [PDN]/[PhDN].
If Call Forward is set, the following calls to your station forward (except in Call Forward-External
mode):
o
o
o
o
Internal calls (Handsfree and OCA calls optionally may or may not)
Auto Attendant calls
Exchange lines calls that ring only your station
Transferred Exchange line or station calls
Exchange lines that ring more than one station do not forward.
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Call Forward
Features
Call Forward Modes
You can set your telephone [PDNs] or [PhDNs] for a variety of Call Forward modes:
o
o
Call Forward—All Calls forwards all calls immediately; your telephone does not ring when
called.
Call Forward—Busy forwards calls immediately when your station, [PDN], or [PhDN] is busy
or in the DND mode.
o
o
Call Forward Busy forwards calls only when all [PDN] buttons are in use; if there is an idle
[PDN], it flashes or rings when called.
On “voice-first” systems, Call Forward Busy forwards all calls any time your telephone is in
use.
Note Call Forward-All Calls, Call Forward-Busy, Call Forward Busy-No Answer, and Call
Forward-No Answer can be set with the touch of one button. See “Feature Access Codes” on
Page 67.
o
Call Forward—No Answer forwards all calls to your station if you fail to answer within a
designated time (set by you when you enable the feature). Your station can be programmed to
bypass Call Forward-No Answer when receiving Voice First (handsfree) calls. Callers can
activate voice first or OCA by dialling 1 during their voice announcement.
o
Call Forward—Busy/No Answer forwards all calls to your station immediately whenever you
are busy, in the DND mode, or after ringing and you do not answer the call within a designated
time (set by you when you enable the feature). Your station can be programmed to bypass Call
Forward/No Answer when receiving Voice First (handsfree) calls. Callers can activate ringing
and Call Forward by dialling 1 during their voice announcement.
o
On “tone-first” systems, if your [PDN] appears on more than one button on your telephone,
Call Forward Busy forwards calls only when all [PDN] buttons are in use; if there is an idle
[PDN], it flashes or rings when called.
o
On “voice-first” systems, Call Forward Busy forwards all calls any time your telephone is in
use and/or any time all of your [PDNs] are in use by other telephones.
o
Call Forward—Fixed forwards immediately to a station or voice mail device set in system
programming all internal, private or DDI Exchange line calls to your station. Your station does
not ring when called. Your station must be assigned with the Call Forward to: button in system
programming to activate this feature.
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Features
Call Forward
o
Call Forward—External forwards new incoming calls directed to your [PDN] to a destination
outside of the system. [PhDNs] assigned to your telephone do not call forward to external
destinations. Internal calls and transferred calls to your [PDN] also do not forward to external
destinations.
Only incoming calls over Exchange lines dedicated to immediately ring your [PDN], the private
Exchange Line button, and/or DDI line, call forward externally. Any of the other Call Forward
modes can be set for your [PDNs] or [PhDNs] simultaneously with Call Forward-External.
Using Call Forward Buttons
If your telephone has been system programmed for a Call Forward button, you can use one of the
following Call Forward buttons to set the feature for a [PDN]: Call Frwd All Calls, Call Frwd
Busy, Call Frwd No Answer, Call Frwd Busy/NAns, Call Forward External, and Call
Forward to: (Call Forward–Fixed feature).
Using Access Codes
If your telephone has not been programmed for Call Forward buttons or you are forwarding a
[PhDN], you must use access codes to set the Call Forward feature.
LCD Telephones
The LCD on your telephone provides you with call forwarding information.
Make CF Call
When you call a [DN] that is forwarded [203], the [DN] you called is shown
NO. 201
first.
203
The display changes to the [DN] where your call forwarded (210).
NO. 201
210
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Call Forward
Features
Receive CF Call
When a call is forwarded to your [DN] (210), the calling [DN] (205) is
displayed on the left and the [DN] called is displayed on the right [203].
NO. 201
205 CALL 203
Note The LCD examples shown in the following sections are identical to those on your telephone’s
LCD. At times, the entries on the display will scroll off the LCD and only portions of the
entries will remain.
Call Forward–All Calls
1. Press Call Frwd All Calls The LED flashes red.
NO. 201
CALL FORWARD TO
...or [PDN]/[PhDN] + #601.
You hear confirmation tone
after #601 is dialled.
2. Enter the destination [DN].
NO. 201
CALL FORWARD TO 203
3. Press Call Frwd All Calls The LED lights steady red
CF-A 201-203
JAN 01 TUE 12: 19
and calls forward to the stored
...or Spkr (if access code
directory number [203].
used).
o To cancel a Call Forward–All Calls
o Press Call Frwd All Calls + Spkr
...or [PDN] + #601 + Spkr.
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Features
Call Forward
Call Forward–Busy
1. Press Call Frwd Busy
The LED flashes red.
NO. 201
CALL FORWARD TO
...or [PDN]/[PhDN] + #602.
You hear confirmation tone
after #602 is dialled.
2. Enter the destination [DN].
NO. 201
CALL FORWARD TO 203
3. Press Call Frwd Busy
The LED lights steady red
and calls forward to the stored
directory number [203].
CF-B 201-203
JAN 01 TUE 12: 19
...or Spkr (if access code
used).
o To cancel a Call Forward–Busy
o Press Call Frwd Busy + Spkr
...or [PDN] + #602 + Spkr.
Call Forward–No Answer
1. Press Call Frwd No
The LED flashes red.
NO. 201
CALL FORWARD TO
Answer
You hear confirmation tone
...or [PDN]/[PhDN] + #603. after #603 is dialled.
2. Enter the destination [DN].
NO. 201
CALL FORWARD TO 203
3. Press Speed Dial.
The pre-set time delay for calls
forwarding is 12 seconds.
NO. 201
CALL FORWARD TO 203*
Note Skip this step, if you
pressed Call Frwd No
Answer in Step 1.
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Call Forward
Features
4. Enter the time delay (08~60) The LCD displays the amount
NO. 201
L FORWARD TO 203*16
seconds.
of time entered (16).
Note Skip this step if you do
not want to change the
time.
5. Press Call Frwd No
The LED lights steady red and
calls forward to the stored
directory number [203].
CF-NA 201-203
JAN 01 TUE 12: 19
Answer
...or Redial, then Spkr (if
access code was used in Step
1).
o To cancel a Call Forward—No Answer
o Press Call Frwd No Answer + Spkr
...or [PDN] + #603 + Spkr.
Call Forward–Busy/No Answer
1. Press Call Frwd Busy/
The LED flashes red.
You hear confirmation tone
NO. 201
CALL FORWARD TO
NAns
...or [PDN]/[PhDN] + #604. after #604 is dialled.
2. Enter the destination [DN].
NO. 201
CALL FORWARD TO 203
3. Press Speed Dial.
The pre-set time delay for calls
to ring before forwarding is 12
seconds.
NO. 201
ALL FORWARD TO 203*
Note Skip this step, if you
pressed Call Frwd
Busy/NAns in Step 1.
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Features
Call Forward
4. Enter the time delay (08~60) The LCD displays the amount
NO. 201
LL FORWARD TO 203*16
seconds.
of time entered (16).
Note Skip this step, if you do
not want to change the
time.
5. Press Call Frwd No
The LED lights steady red and
calls forward to the stored
directory number [203].
CF-BN 201-203
JAN 01 TUE 12: 19
Answer
...or Redial, then Spkr (if
access code used in Step 1).
o To cancel a Call Forward–Busy/No Answer
o Press Call Frwd Busy/NAns + Spkr
...or [PDN] + #604 + Spkr.
Call Forward–Fixed
o Press Call Frwd to:. The LED lights steady red and all calls forward to a station [PDN] or voice
mail device set in system programming.
...or press Call Frwd to: a second time to cancel the feature.
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Call Forward
Features
Call Forward—External
1. Store the destination number This feature enables you to forward new incoming
at Station Speed Dial
location 139.
calls directed to your [PDN] to a destination outside of
the system. [PhDNs] assigned to your telephone do not
Call Forward to an external destination. Internal calls
and transferred calls to your [PDN] do not forward to
Only perform Step 1 the first
time Call Forward-External
is set or when you change the
destination. It is not
necessary to store the
destination each time; it
remains in system memory.
Only incoming calls over Exchange lines dedicated to
immediately ring on your [PDN], private Exchange
Line button, and/or Direct In Dial line calls forward.
Any of the other Call Forward modes can be set for
your [PDNs] or [PhDNs] simultaneously with Call
Forward-External.
Page 64. When forwarding to an outside destination
include the Exchange Line (or Exchange Line group)
access code before the telephone number.
Example: 8015833700
801 = Exchange Line access code
5833700 = Telephone number
See Table 14 on Page 156 for Exchange Line/Line
Group access codes. The LCR access code “9” cannot
be used.
2. To set CF-External, press
Incoming calls forward to the destination stored at
Station Speed Dial Location 139.
Call Frwd External
...or the [PDN] + #670.
o To cancel a Call Forward–External
o Press Call Frwd External
...or [PDN] + #670 + Spkr.
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Features
Call Forward
Remote Destination Change
If Call Forward-External mode is set at your station, you can change the forwarding destination from
a telephone outside of the system.
o To change the destination number
1. Call into the CT system over You hear ringback tone signal, then internal dial tone for 10
an Exchange line
programmed for the DISA
feature.
seconds.
Try again if you hear busy tone.
Note See the System Administrator for DISA telephone
numbers.
2. After you receive dial tone,
press #670 then dial your
[PDN].
You hear a confirmation tone.
If a number is not dialled, the system automatically makes the
DISA Exchange line ring as a normal incoming call. Then, if
the call is not answered within 15 seconds after the ringing
starts, it disconnects.
3. Enter the Remote Call
Forward-External security
code.
You hear a confirmation tone. See the System Administrator for
the security code which is assigned to your telephone in system
programming.
number. You can enter an
internal number, Voice Mail
number or, an Exchange line
access code plus an external
telephone number. With
some systems, you can dial a
line group code instead of an
Exchange line number
access code. (Table 14 on
Page 156 for access code
information.)
5. Press #.
You hear a confirmation tone.
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Call Park Orbits
Features
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in an orbit (the area where the call is
held). Anyone can retrieve the call from the orbit using the same or a different station. There are 20
General Park Orbits for the system and 1 Personal Park Orbit for each station.
Once you have parked a call in an orbit, you can:
o
o
Hang up and retrieve the parked call at a later time
Originate another call
Access a voice paging device to announce the parked call for pickup from another station
If you park a call and it is not retrieved the following occurs:
o
If your station is idle when the system Call Park recall timer expires, the parked call automatically
recalls to your station.
o
If your station is busy, the parked call camps-on.
If you have an LCD telephone, you can let the system automatically select an available orbit number
which displays on your LCD. To monitor the calls parked at your station, see “Call Park Orbit List
Display” on Page 91.
o To park a call
1. While on a call, press The LED flashes green
ENTER ORBIT NO
RTRN
Park in Orbit
(consultation-hold).
...or Cnf/Trn +
#332.
2. Enter a General Orbit The call is parked and the
Number (900~919)
or a valid [PDN]
Exchange line flashes (Hold), or
the [DN] LED turns OFF.
...or if you have an
LCD, press 999.
The system parks the call on the lowest vacant Orbit
Number.
3. Hang up.
The caller’s extension or Line
number and the orbit number are
shown.
6793 PK ORBIT 900
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Features
Call Park and Page
If the parked call is not retrieved
within a specified time, the call
rings back to your phone.
LN 2 ORBIT 900
When a parked call recalls your
phone, the LCD shows the line or
[DN] that is recalling and the
orbit number.
L
2 PK ORBIT 900
o To retrieve a parked call
1. Press Park in Orbit
...or [DN] + #332.
[DN] can be [PDN], [SDN] or [PhDN].
2. Enter the Orbit
Number where the
call is parked.
The [DN] LED flashes at the in-use rate when the call
is retrieved.
Call Park and Page
You can use the Park feature in conjunction with the Page feature. This operation can be programmed
on a Speed Dial button for one-touch activation (See “Feature Access Codes” on Page 67.)
o To park and page a call
1. While on a call, press The LED flashes green
HOLD LINE 2
Park and Page
(consultation-hold).
ENTER ORBIT NO.
...or Cnf/Trn +
#331.
2. Enter a General Orbit The call is parked and the
Number (900~919)
or a valid [PDN]
Exchange line flashes (Hold),
or the [DN] LED turns OFF.
...or if you have an
LCD, press 999.
The system parks the call on the lowest vacant Orbit
Number.
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Call Pickup
Features
3. Enter a [DN] or a
After you enter an Orbit Number, a short burst of dial
tone prompts you to enter the Page access code.
Page Group or Zone
access code (see
Tables 15 and 16 on
Page 157,
The LCD shows the 999
HOLD LINE 2
Auto Park entry.
999
respectively).
The LCD shows the Line
HOLD LINE 2
being held and its orbit
L 2 ORBIT 900
number. Example: Line 2 is
held on orbit 900.
4. Make your
announcement
(include the Orbit
Number).
5. Hang up to free the
paging device.
If the parked call is not
retrieved within a specified
time, the call rings back to
your phone.
PARK ORBIT 900
HOLD
When a parked call recalls
your phone, the LCD shows
L
2 PK ORBIT 900
the line or [DN] that is
recalling and the orbit
number.
Call Pickup
You can pick up a call that is ringing another station’s [PDN] or [PhDN], a call placed on hold at
another station and other types of calls.
When you pick up an internal call, the calling station [200] displays on the
NO. 204
left and the called station [201] displays on the right.
200 CALL 201
If your call is picked up by another station, the LCD shows that your call to
NO. 204
station [200] was picked up by station [201].
200 PICKUP 201
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Features
Call Pickup
[DN] Pickup
Picks up ringing or held Directory Numbers.
o Press [DN] + #5#2 + [PDN] or [PhDN] that you want to pick up.
Directed Call Pickup
This feature enables you to pick up calls ringing in, or calls held at other stations.
o To use directed call pickup
1. Press Directed
The directed [PDN] is the Primary Directory Number
of the station that has the ringing or held call that is to
be picked up.
Pickup
...or [DN] + #5.
2. Dial directed [PDN].
If more than one call is on hold, the call on the
telephone’s lowest button number is picked up.
Ringing calls are picked up over held calls as a
priority.
o To pick up a ringing Exchange line in a tenant system
o Press Directed
You are connected to a incoming Exchange line call
for a Tenant Group (1~4).
Pickup 1~4
...or [DN] + #59.
Notes
o
In non-tenant systems, Directed Pickup1 picks
up any ringing Exchange line.
o
This feature does not pickup held lines or
transferred Exchange lines that are ringing; use
Directed Call Pickup.
Group Pickup
Stations can be assigned in system programming to Pickup Groups. As many as 20 groups can be
created to enable you to easily pick up incoming (new or transferred) or internal calls that are ringing
stations that are in your group or in other groups. This feature does not pickup held calls. You may
belong to more than one group. See your System Administrator for group assignments.
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Call Transfer with Camp-on
Features
Calls Ringing Within Your Group
o Press Group Pickup or a [DN] + #5#34. You are connected to the call.
Calls Ringing to Other Groups
1. Press [DN].
You hear dial tone.
2. Enter #5, then the
You are connected to the call. If the called station
belongs to more than one group, any of the Group
access code
(#320~#339) of the Pickup codes associated with those groups pickup the
group to which the
station belongs.
call.
Page/Internal Call Pickup
This feature picks up Internal (station to station), Group Page, and All Call Page calls. If these types
of calls occur at the same time, the pickup priority is station-to-station and then Page calls in the order
of occurrence. In some systems this feature can be applied to pickup All Call Page exclusively.
o To pickup a page or internal call
1. Press [DN].
You hear dial tone.
2. Enter #5#30.
You are connected to the caller who originated the
internal or page call. The page circuit is released.
Call Transfer with Camp-on
You can transfer calls to idle or busy [DNs], Hunt Group Numbers, ACD Group [DNs], etc. You
cannot transfer (or camp-on) to a station’s [PDN] or [PhDn] if the station is in the DND mode, unless
the station’s [PDN] or [PhDN] appears on other stations.
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Features
Call Transfer with Camp-on
o To transfer a call
1. While on a call, press The Line or [DN] LED flashes green (conference rate).
Cnf/Trn.
You hear internal dial tone.
2. Dial the [DN] where
the call will be
The Exchange line rings the called station. If you hear
a single tone, you can then announce the call over the
called telephone’s speaker. (If you hear ringing tone,
the call was made with Tone Signalling.)
transferred.
3. If the station is idle,
announce the call and
hang up
...or if the station is
busy or does not
answer, hang up
The Line LED flashes green (on-hold). If you
transferred the call from a [DN], the [DN]’s LED turns
off. The Exchange line or [DN] camps on to the called
station and the called station receives a warning tone.
The camped-on call rings when you hang up.
...or to reconnect to
the transferred line
The Line LED is a steady red
when the called station
NO. 204
CAMP-ON 4
before it is answered, answers the transferred call.
press the flashing
Line or [DN] + #42.
If the call is not answered
after a specified Recall time
set in system programming,
camp-on is cancelled and the
transferred call rings back
(when your station or [DN] is
idle or sends two tone bursts
if your telephone is busy).
HOLD LINE 2
LN 2 RECALL 203
The LCD shows the
Exchange line number and the
station number [203] where it
was originally transferred.
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Call Waiting
Features
Call Waiting
You can answer a call that is transferred to your station, even when your station is busy. When another
call is camped onto your station, you hear two camp-on tone beeps and the [DN] or Line LED flashes
red (on-hold).
If a call is sent to your station when busy, and your station does not have a [DN] or Line button
available to receive the call, two camp-on tone beeps are sent to your telephone. You must disconnect
or transfer the existing call to answer the waiting call.
o To answer a waiting call by placing the current call on-hold
o Press Hold
The existing call is placed on-hold. The camped-on line rings
your station (the Line LED flashes green - incoming call).
...or if your telephone
has the Auto Hold
You are connected to the transferred call. The [DN] or Line
LED flashes green (in-use).
feature, just press the
flashing [DN] or Line. Note See your System Administrator to find out if you have
Auto Hold.
o To answer a waiting call by disconnecting or transferring the current call
o Hang up or transfer the
existing call; the
The existing call disconnects or transfers. The camped-on line
rings your telephone and the Line LED flashes green (incoming
call).
camped-on call rings
your station
...or press the flashing
[DN] or Line.
This disconnects the current call and connects you to the
transferred call. The [DN] or Line LED flashes green (in-use).
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Features
Conference Calls
Conference Calls
This feature enables you to add other parties to an existing call. (If you have an LCD telephone, you
can use Soft Keys to make a conference call.) The following conferencing configurations are
possible:
o
o
o
up to two stations and two Exchange lines
up to three stations and one Exchange line
up to four stations
o To make a conference call
1. While on a call, press Cnf/ You hear dial tone and the [DN] or Line LED flashes green
Trn.
(conference-rate).
2. Dial a [DN] or access an
Exchange line and dial the
telephone number.
3. When the called party
answers, press
All parties are conferenced. If the second call was placed on
a [DN] or Exchange line that appears on your telephone, the
LED also flashes green at the in-use rate.
Cnf/Trn.
4. Repeat the procedure to
add other Exchange lines
or [DNs], remembering not
to try and exceed the
allowed number.
Notes
o
If you receive a busy tone or no answer, press Cnf/Trn to return to the original connection.
The new station is not conferenced unless its user lifts the handset or presses a [DN] to answer.
o
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Date/Time/Day Adjustment
Features
Date/Time/Day Adjustment
This feature is performed from a designated station. See the System Administrator Guide for
instructions.
Direct Inward System Access (DISA)
Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones can call in on
Exchange lines programmed for DISA and dial a [DN] or outgoing Exchange line without going
through an attendant or operator. See the System Administrator for this number.
DISA Calls - Internal
1. From outside the system, You hear a ringback tone signal, then an internal dial tone
dial the DISA Exchange
line telephone number.
for 10 seconds.
If you do not dial within 10 seconds, the system
automatically causes the DISA Exchange line to ring a
telephone or group of telephones designated in system
programming. Then, if the call is not answered within 15
seconds after the ringing starts, it disconnects.
2. When you hear dial tone, You hear ring tone. When the station answers, you are
dial a [DN].
connected.
If the call is not answered after 6 rings or 24 seconds,
(whichever comes first) you hear busy tone.
3. If you receive busy tone
or want to dial another
To call another station after completing a DISA station
call, the internal party must transfer you. Station and
number while the station System Page cannot be accessed on DISA calls.
is still ringing, press .
*
Repeat Step 2.
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Features
Direct Inward System Access (DISA)
DISA Calls - External
1. From outside the system,
You hear a ringback tone signal, then an internal dial tone
for 10 seconds.
call the DISA Exchange
line telephone number.
If you do not dial within 10 seconds, the system
automatically rings the DISA Exchange line as a normal
incoming call. Then, if the call is not answered within 15
seconds after the ringing starts, it disconnects.
2. When you hear dial tone,
dial an Exchange line or
You hear dial tone. If you do not hear dial tone, you must
also dial a DISA security code.
Exchange line access code
...or dial an Exchange line You hear dial tone.
or Exchange line access
code and then a DISA
security code. See Table 14
on Page 156 access codes.
Note See the System Administrator for the DISA
security code number. If the correct code is not
entered, the call disconnects.
3. When you hear dial tone,
dial a telephone number.
If set in system programming, both parties hear a warning
tone approximately 4, 10, or 20 minutes after the call was
made. Press 0 to reset the timer each time the tone sounds
(for an additional 4, 10, or 20 minutes). If you do not press
0, the call disconnects approximately one minute after the
tone.
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Direct Station Selection (DSS) Buttons (Hotline)
Features
Direct Station Selection (DSS) Buttons (Hotline)
This optional feature enables you to use a DSS button to connect directly to another station’s [PDN].
The DSS LED shows the status (idle/busy) of the station and/or the station’s [PDN]. For example, a
station’s DSS button LED shows busy (light steady red) when the station is:
o
o
busy on a call on any button or is in the DND mode.
idle but all appearances of the station’s [PDN] are in use by other stations.
o To connect directly to another station’s [PDN]
1. When connected to an
Exchange line or another
station, press DSS.
The original party is put on-hold. You can call a station even
if the DSS LED shows busy (steady red).
2. Announce the call
...or transfer the call by
hanging up or pressing
Release and Ans.
Note You can transfer the call to an idle or busy station.
Do Not Disturb (DND)
If your station is in the DND mode, internal, external and transferred calls do not ring your station and
OCA calls are denied. You can continue to make calls while in the DND mode.
If your [PDN] or [PhDN] appears on other stations, calls to your [PDN] or [PhDN] flash on your
station and flash or ring the other stations. This enables your calls to be answered at the other stations
(or yours), even while your station is in the DND mode.
Your “alert partner” telephone can override DND and signal your telephone by pressing Alert
Signal. Telephones with DND Override can also call and mute ring your telephone.
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Features
Door Lock(s)
o To activate/deactivate DND
o Press Do Not Disturb. The LED lights steady red and DND mode is activated.
...or press it again to toggle the feature off.
Notes
o
o
Calls forward from your station immediately while in the DND mode, if it is set for Call Forward-
Busy or Call Forward-Busy/No Answer.
If you press Do Not Disturb while a call is ringing, the ringing stops. The LED continues to
flash.
Door Lock(s)
Your telephone may have up to five Unlock Door button(s), which enables you to unlock a door.
Door Lock Button
Location
Unlock Door 0
Unlock Door 1
Unlock Door 2
Unlock Door 3
Unlock Door 4
o To unlock a door
o Press Unlock Door. The door unlocks for three or six seconds (set in system programming). The
Unlock Door LED is lit while the door is unlocked.
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Door Phone(s)
Features
Door Phone(s)
a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming).
You can also call a door phone and monitor the surrounding area.
The number of possible door phones vary by Strata CT system, with up to 12 as the maximum for
larger systems.
LCD telephones display the door phone ID when calls are made to/from door
NO. 204
phones (e.g., door phone 1A). The ID enables you to know the door phone
DOOR PHONE 1A
[DN]. For example, door phone 1A corresponds to Door Phone [DN] #151,
1B to #152, etc. Door phone IDs and the corresponding [DNs] are shown in Table 6.
Table 6
Door Phone Lock IDs/Locations
Door Phone
Door Phone
ID
Door Phone
[DNs]
Door Phone
ID
Location
Location
[DNs]
#151
1A
1B
1C
2A
2B
2C
#157
#158
#159
#161
#162
#163
3A
3B
3C
4A
4B
4C
#152
#153
#154
#155
#156
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Features
Door Phone(s)
o To answer a door phone call
1. Lift the handset.
If you lift the handset while the door phone is still ringing,
the [DN] LED flashes green (in-use) and you are connected
to the door phone.
2. If not connected yet, dial
the door phone [DN].
If you have an LCD telephone, see Table 6 for the [DN].
...or to pick up door phone Note #5#30 access is a system option that may not be
turned on for your system.
calls ringing someone
else’s phone, press [DN] +
#5#30.
o To call/monitor a door phone
press a [DN].
2. Dial the [DN] for the
desired door location.
If you have an LCD telephone, see Table 6 for the [DN].
A two-way talk-path exists between your telephone and the
called door phone. You can audibly monitor the area
around the door phone.
Note Door phone [DNs] can be stored on SD buttons.
See “Feature Access Codes” on Page 66.
o To call from a door phone
1. Press the door phone button You hear a distinctive ringing tone–one or five times (set
and then release it.
in system programming).
2. When answered, speak at a
normal voice level in the
direction of the door phone.
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DTMF Tone Dialling with * and #
Features
DTMF Tone Dialling with * and #
You may have to send and # DTMF tones to some devices or services, such as a voice mail device
*
or computer output service. DTMF tones are automatically enabled on stations with Speed Dial. If
you do not have Speed Dial, you must first dial , # to enable these tones.
*
This feature disables the Speed Dial feature during the call. Speed Dial is restored when you complete
the call or place it on hold.
o To output and # DTMF tones on a telephone without a Speed Dial button
*
o While on an outside call, press , then #. You can now output and #, DTMF tones, and digits
*
*
0~9 for the duration of the call. This procedure must be repeated on each call where you require
such output.
Emergency Ringdown/Hotline Service
The Emergency Ringdown or Hotline Service feature enables standard telephones to automatically
ring a designated extension by going off-hook. Digital telephones cannot perform this feature, but
they can receive Emergency Ringdown or Hotline Service from standard telephones.
Emergency Ringdown is used in healthcare facilities, where it is used to assist
205 CALLING
callers who may not be able to complete a call by dialling. An example of an
RINGDOWN
incoming Emergency Ringdown call is shown on the right. The calling [DN]
and “Ringdown” displays whether soft keys are ON or OFF.
This same feature is also known as Hotline Service and is often used for telephones in hotel/motel
lobbies.
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Features
Group Listening
Group Listening
This feature enables you to set your telephone so that you and people near your telephone can hear the
called party over the speaker, but the called party can not hear you. You can alternate between parties
as long as the handset is off-hook.
o To activate group listening
o While off-hook on a call, hold down Spkr. The Spkr LED lights red.
o To deactivate group listening
o Release Spkr. The Spkr LED turns OFF. You can talk to the party through the handset.
Handsfree Answerback
You can talk back to internal or incoming Tie Line calls without lifting the handset.
o To receive a handsfree internal call
1. You hear a single long tone,
The LED flashes green (incoming call). The Mic LED
lights steady red, indicating your microphone is active.
The Spkr LED flashes red.
followed by the caller’s voice.
toward the telephone in a
normal voice level.
If you have a speakerphone, you will have better
performance if you press the called [DN] button first.
Notes
o
A [DN] must be pressed (or the handset must be taken off-hook) to actually answer the call. This
is necessary before transferring or placing an internal call on hold.
o
You can press Vol o or Vol o to control the volume of the Handsfree Answerback caller’s voice
and ring tone. See Chapter 1 – The Digital Telephone Grand Tour for more information on
volume control.
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Handsfree Monitoring
Features
Handsfree Monitoring
Calls placed on hold by an outside party may be monitored handsfree. This feature frees you from
having to hold the handset to your ear until the outside party returns to the call, enabling you to take
care of other tasks in the meantime.
o To use handsfree monitoring
1. While on an off-hook call, The Spkr LED lights red.
press and hold Spkr.
2. Place the handset on-hook. The Spkr LED stays on and you can hear the distant party
through your telephone speaker.
3. Release Spkr.
For privacy, press Mic to turn your telephone’s microphone
off. (Otherwise, your conversations may be picked up.)
4. Lift the handset when the
party returns.
Note Each station’s Mic can be set in system programming
to switch ON/OFF with one touch, to switch OFF
only while pressed and held, or to be either ON/OFF
at the start of handsfree dialling. See your System
Administrator if you want the setting changed.
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Features
ISDN Outgoing Calling
ISDN Outgoing Calling
This feature enables you to make outgoing call using an Integrated Services Digital Network (ISDN)
trunk, provided that you are connected to Strata CT and that you subscribe to ISDN lines. ISDN
trunks offer faster call connection setup, and they also provide more connection circuits.
Making an ISDN outgoing call will either be handled automatically with a timer or by you initiating
the ISDN “Start” sequence. The method depends on your system’s programming. See your System
Administrator to determine the method.
o To make an outgoing call to an ISDN trunk
1. Access an outside Exchange line
2. Dial the number.
3. Press Start.
The dialled digits are sent as the timer expires.
Message Waiting
If you call a busy station [DN] or its user does not answer, you can leave a message waiting indication
at the station. The Msg LED at the called station flashes and the user can call you back by pressing the
Msg button with the flashing LED. (Voice mail devices, as well as people, can leave message waiting
indications.)
All telephones have a standard (fixed) Msg button/LED for receiving/retrieving messages left by
callers that called the station’s [PDN]. Telephones that own [PhDNs] can also have up to four
additional (flexible) message waiting [PhDN/MW] buttons/LEDs for receiving/retrieving messages
left by callers that called the respective [PhDNs]. To use the [PhDN] message waiting feature, your
telephone needs to have [PhDN/MWs].
Up to four message waiting indications and LCD messages can be left at each [DN] or [PhDN] at one
time. The fourth message and one of the LEDs is reserved for the Message Centre.
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Message Waiting
Features
Message Waiting Light on [PDN]
o To answer a Msg light
1. Press Msg, then lift the
Your phone rings the station or voice mail device that
set the indication. The LED continues to flash red.
handset.
If you reach a station that is
busy or does not answer, go
on-hook and press Msg again.
The system rotates to the next
message sender.
The LCD can show up to three In the example (shown at
NO. 204
CALL 203-201+
right), the display indicates
stations that have left messages
for the [PDN] and three for
each of your [PhDNs].
that station DN [203] received
a message signal from DN [201].
The “+” indicates additional messages.
2. Press Scroll to display them.
3. After receiving the message(s), If the Msg LED continues to flash, you have more
place the handset on hook. messages–repeat the Steps to retrieve them. Voice mail
devices may cancel the indication after a short delay.
o To cancel the Msg light
o Press Msg and lift the handset. Your Msg LED turns OFF when the called party
answers.
Note The called party must answer–by either going
off-hook or by pressing Spkr–for the
indication to be cancelled automatically.
Your Msg LED turns OFF without calling the
telephone or VM device.
...or [DN] + #409 to cancel
the light. This must be done for
each message recorded.
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Features
Message Waiting
Message Waiting Light on [PhDN/MW]
o To respond to [PhDN/MW]
1. Press the flashing red [PhDN/
MW] LED.
Your phone rings the station or voice mail device that left
the message. If the called party or VM device answers, the
message waiting indication is cancelled automatically. If
there is no answer, hang up and try at a later time. The red
[PhDN/MW] LED on your phone continues to flash.
2. After receiving the message,
If you have more messages, the red [PhDN/MW] LED
continues to flash. To answer the next message, repeat this
procedure.
press Spkr
...or place the handset on-hook.
o To cancel [PhDN/MW]
1. Press [PhDN].
2. Enter #409.
3. Press Spkr.
You hear a steady dial tone.
The dial tone stops.
The [PhDN/MW] LED turns OFF, indicating that the
message has been cancelled.
Message Waiting Light on Another Telephone
o To set a message waiting light on another telephone
1. Press [DN] and dial an internal
number.
You hear ringback or busy tone.
2. Press Msg or 7.
The Msg or PhDN/MW] LED
flashes red at the called
NO. 201
INT 203 MW SET
telephone. The Msg LED lights
steady red at your telephone.
The LCD displays the station
[203] where you set a message
waiting light.
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Microphone Cut-Off
Features
3. Press Spkr.
The Msg LED on your
SENT 203
JAN 01 SUN 12: 19
telephone turns OFF. The Msg
or [PhDN/MW] LED on the
called telephone flashes until
the called party presses the
flashing Msg or [PhDN/MW].
o To cancel a message light set on another station
o Press [DN] and dial #64 plus the [PDN] or [PhDN] that has the message light set.
Microphone Cut-Off
This feature prevents callers from monitoring the sounds near your telephone when your telephone
receives a Handsfree Call or cuts-off the telephone microphone while on a speakerphone call. When
the feature is ON, the Microphn Cut-off LED lights steady red and the Mic and Spkr LEDs do not
light when your telephone is called. When the feature is OFF, the Microphn Cut-off LED is not lit and
your microphone works. The Microphn Cut-off functions on Handsfree Answerback and speaker
OCA calls for privacy.
o To turn the microphone ON/OFF
o Press Microphn Cut-off to toggle between ON/OFF.
Off-hook Call Announce (OCA)
This feature enables you to call and speak through either the handset or the speaker of an off-hook,
busy digital telephone. The called station must be set in system programming for this feature to work.
The calling station can be set in system programming for OCA to occur automatically when calling a
busy-off-hook station or by dialling an access code after receiving busy tone. Automatic OCA only
functions on Voice First Signalling systems. The following procedure covers both calling options.
o
Handset Off-hook Call Announce (HS-OCA) – lets callers make an announcement through the
handset (or headset). No special hardware is required.
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Features
Off-hook Call Announce (OCA)
o
Speaker Off-hook Call Announce (SP-OCA) – lets callers make an announcement through the
speaker of an off-hook, busy digital phone. The called telephone must be equipped with optional
hardware.
When you receive an HS-OCA call while you are on another call, you hear a
short warning tone (optional), followed by an announcement. You are the
only one who hears the tone/announcement. The station [210] sending the
NO. 204
210 BUSY OVRD
HS-OCA is displayed on your LCD. Stations in the DND mode cannot receive OCA calls unless the
calling station is programmed for DND Override.
While on a speaker OCA call, Mic and Microphn Cut-off can be used to prevent an OCA caller
from listening to your conversation with the original party (see “Microphone Cut-Off” on Page 54).
o To make an OCA call (Voice First Signalling)
o Lift the handset and dial the [DN]. You hear a single tone (optional) or nothing and can talk to the
station (Automatic OCA).
Note If you receive busy tone, press 2 to OCA the station and talk. An
NO. 203
205 BUSY OVR
optional tone is heard at the busy station, indicating that you are
connected on an OCA call.
o To make an OCA call (Tone Signalling)
1. Lift the handset and dial the
[DN].
You may hear busy or ring tone.
2. If you hear busy tone, press 21 If you hear busy or ring tone after dialling the first digit (2
and speak to the called station or 1), disregard the tone and dial the second digit to OCA
the called telephone.
...or if you hear a ring tone,
press 12 and speak to the
called station.
If you still hear a busy tone after dialling 21 or 12, the
called telephone is either busy on a speakerphone call or
does not have the OCA option set in system
programming. Either condition blocks OCA.
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Off-hook Call Announce (OCA)
Features
HS-OCA
o To answer an HS-OCA talkback call
o Press and hold Mic
This puts the original party on hold and you are connected
to the HS-OCA call for as long as you press Mic.
When you release Mic, the HS-OCA party can not hear
you, but you can still hear the original and HS-OCA
parties.
...or HS-OCA Talkback.
You are connected to the party that has sent the HS-OCA
call. The original party is on hold.
Note Press the same button to
HS-OCA Talkback acts as an ON/OFF switch between the
two parties.
toggle between parties.
o To disconnect an HS-OCA call to your station
o Press Spkr. The HS-OCA call disconnects.
SP-OCA
o To answer an SP-OCA call
o Speak toward the microphone of your phone. You may want to hold your hand over the handset
mouth piece to prevent the other party from hearing you.
o To disconnect an SP-OCA call to your station
o Press Spkr. The SP-OCA call made to your station disconnects.
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Features
Override Calls
Override Calls
The available override features are:
o
Busy Override (BOV) – enables you to send a muted ring tone to a busy station to indicate that a
call is waiting. The BOV muted ring can be programmed for each station to be two muted rings
only or continued muted rings until the call is answered. This option applies to the station
receiving the muted ring. The muted ring can be sent to the telephone speaker or to the telephone
handset/headset and speaker.
o
Do Not Disturb Override – lets you send a tone to an idle or busy
NO. 204
station in the DND mode to indicate that a call is coming in. Your phone
INT 210 DND
can also be programmed to block Do Not Disturb Override from other
phones. Your station’s LCD shows the station you have called [210] is
in the DND mode.
OCA is possible to DND stations from stations that are programmed for Do Not Disturb Override.
o
Executive Override – enables you to enter an established conversation. Your phone can also be
programmed to block Executive Override from other phones. The Privacy on Line does not
block this feature.
o
Privacy Override – enables you to enter an established call on a private common Exchange Line
button; it will not operate on common [DNs] which are always private. (See “Conference Calls”
which allow up to four parties to talk on a [DN] button.)
Up to two station users can enter an existing Exchange line-to-station call (i.e., up to three stations can
be connected to a Exchange line). You can also use this feature if the station that is already connected
to the Exchange line is in the Privacy Release mode. Station users with Privacy Release can allow
stations to enter their conversations, even if the station entering the conversation is not programmed
for Privacy Override.
Privacy Override is blocked by DND.
o
Toll Restriction Override – Stations can be individually restricted from making toll calls. Each
station can be allowed or denied specific area and office codes, long distance information calls,
international calls and/or operator-assisted calls. You can completely override Toll Restriction at
selected stations or you can change the station’s Toll Restriction class. The station resumes its
normal class at the conclusion of the call.
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Override Calls
Features
Busy Override
o After reaching a busy A muted tone is heard at the busy
NO. 203
210 BUSY OVR
station, press 2.
station, indicating that a call is waiting.
The station number [210] displays.
Do Not Disturb Override
o After reaching a
A tone signal is heard at the DND
station in DND mode, station, indicating a call is coming in.
NO. 204
210 DND OVR
press 2.
On your station, the LCD shows the
station number [210] you have
overridden.
Your LCD displays DND OVR DENY, if
the station you called denies Do Not
Disturb Override.
NO. 204
DND OVR DENY
Executive Override
o After reaching a busy You enter the conversation. The called parties may hear an
station, press 3.
optional tone signal prior to your entering the conversation.
...or if you have an
LCD phone, use the
OVRD Soft Key. (See
“How to Use Soft
Keys” on Page 86.)
The overridden station [210] displays
until the call is ended.
NO. 204
210 EXEC OVRD
Your Station
The station initiating executive override
[204] displays until the override is
disconnected.
NO. 210
204 EXEC OVRD
Called Station
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Features
Override Calls
Privacy Override
o After reaching a busy Connected parties may hear an
NO. 204
LINE 03 PRV OVRD
station, press Line.
optional tone signal before you are
connected. Your station’s LCD
displays the Exchange line
identification, Line 03.
The overridden station’s LCD
displays the initiating station’s
number [204].
NO. 205
204 PRV OVRD
Toll Restriction Override
1. Access an Exchange
line.
You hear dial tone and the LED flashes at the in-use rate.
2. Press Cnf/Trn +#47. You no longer hear dial tone and
NO. 204
OVERRIDE CODE
your LCD prompts you to enter a
code.
3. Enter the Toll
Restriction Override
Code (four digits).
You hear dial tone. For security reasons, the override codes
are only available on a selected basis. See your System
Administrator.
4. Dial a telephone
number.
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Page Announcements
Features
Page Announcements
Station users can make page announcements to telephones and external speakers.
o To make a page announcement
1. Press [DN], lift the handset, Note Each of the page access codes (including the [PDN]
and enter a paging access
code.
button) can be stored on an SD button. See “Speed
Dial–Advanced Features” on Page 66
2. Use a normal voice level to
make your announcement,
then repeat it.
3. Hang up.
All Call Page
You can make an All Call Page to digital/electronic telephones assigned to the “All Call Page Group.”
Stations are assigned to the “All Call Page Group” in system programming.
o To make an All Call Page
1. With the handset off-hook, The All Call Page button pages “All Call Page”
press All Call Page
telephones but does not access external page speakers.
...or [DN] + #39.
Note #39 may also Page external speakers as well as
“All Call Page” telephones, depending on system
programming.
2. Make your announcement
in a normal voice level and
repeat it.
3. Hang up.
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Features
Privacy On-Line
Privacy On-Line
With this feature, you can block those with Privacy Override from entering your Exchange line. The
button does not block Busy or Executive Override.
o To set/cancel privacy
o Press Privacy on Line to set privacy. The LED lights steady red. Others are blocked from
entering your Exchange line calls when they press a common Exchange line button.
...or press Privacy on Line again to cancel the feature. The LED turns OFF.
Privacy Release
This feature enables others to enter your call on a common Exchange line just by pressing Line on
their telephone. It only works on common Exchange lines (i.e., Exchange lines which appear on more
than one telephone). Privacy Release cannot be used on single appearing Exchange lines or multiple
[DN] buttons. Calls on common [DNs] are always private and cannot be accessed by more than one
telephone.
Similar to conference calls, up to three stations can be connected to an Exchange line.
o To use Privacy Release
o While on an Exchange line The LED lights red. The Exchange line flashes at all
call, press Privacy
appearances. When another station user enters the
Exchange call by pressing a common Exchange Line, the
Privacy Release LED turns OFF.
Release
.
To add a third station, press Privacy Release again and
the process is repeated.
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Release and Answer
Features
Release and Answer
This feature enables you to automatically disconnect or transfer an active call and answer a new call
using a button, instead of a hookswitch. When you receive the new call, the LED flashes red and you
hear a muted, Busy Override or Camp-on busy tone.
o To release an active call and answer an incoming call
o While on a call, you receive Releases the original call and answers the new incoming
an incoming call. Press
call.
Release and Ans
Note You can press Hold before Release and Ans if
you do not wish to release the original call.
...or Cnf/Trn and dial a
“transfer to” destination.
Then press Release and
Ans
Transfers the original call and answers the new call.
...or DSS of a “transfer to” Transfers the original call and answers the new call.
destination, then press
Release and Ans.
Saved Number Redial
This feature enables you to store a dialled telephone or station number, then redial that number with
the touch of a button.
o To save a telephone number
o While on a call that you dialled (busy, talking, or ringing), press Save Last Number.
o To call a saved telephone number
o Access a [DN] or Exchange line, then press Save Last Number. The system automatically
dials the “saved” number.
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Features
Speakerphone
Speakerphone
All digital telephone users can answer internal calls handsfree (on-hook), but only users with a
speakerphone can make and receive calls without lifting the handset. Any digital telephone model
with an “S” in the model name is equipped with a speakerphone.
o To change from speakerphone to handset
o Lift the handset.
o To change from handset to speakerphone
1. While on a call, press and
hold Spkr.
2. Return the handset on-hook.
3. Release Spkr.
o To make a call (on-hook dialling)
1. With the handset on-hook,
access an Exchange line or
press a [DN].
You hear dial tone and the Line or [DN] LED flashes
green (in-use).
2. Dial a telephone number.
You hear ringback tone (or busy tone, if busy).
3. Speak in a normal voice level Note Your Mic button must be set to be ON at the
toward the telephone.
start of a call in system programming. If not,
you must press the Mic button before talking.
4. Press Spkr to disconnect the
call.
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Speed Dial
Features
o To answer an incoming call using speakerphone
1. With the handset on-hook, press
The Line or [DN] LED flashes green (in-use) and you
the Line or [DN] with the flashing are connected to the call.
LED.
2. Speak at a normal voice level
toward the telephone.
3. Press Spkr to disconnect the call.
Speed Dial
Speed Dial enables you to call a telephone number with a brief access code. There are two types of
Speed Dial numbers:
o
o
Station – assigned by individual station users to their own station and can only be dialled from
the station that assigns it.
System – only assigned from attendant consoles or a designated station (typically the System
Administrator’s station), and can be used by other stations. (See System Administrator User
Guide for storing instructions.)
Important! If you do not perform the following procedures within a specified time (set in system
programming for either one or three minutes) when storing speed dial numbers, the
operation times out and your telephone returns to idle mode.
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Features
Speed Dial
o To store/replace a telephone number on a Station Speed Dial button
1. With the handset on-hook,
press Redial.
2. Press the SD you wish to store SD buttons are assigned in system programming.
the telephone number on.
the telephone number in. See
Table 17 on Page 158 for
codes.
(max. 20 digits).
To store longer dialling
strings, see “Speed Dial
Number Linking” on Page 69.
To insert a pause or flash/
recall signal in the number,
see “Speed Dial Pause and
Flash/Recall Storage” on Page
69.
4. Press Redial.
The number is stored.
o To clear a telephone number on a Station Speed Dial button
o Repeat the previous procedure on Page 65, skipping Step 3.
o To program one-touch telephone number dialling
o Repeat the previous procedure on Page 65, except for Step 3. For Step 3, press [PDN] + Exchange
line access code before the telephone number. See “Exchange Line Access Codes” on Page 155.
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Speed Dial–Advanced Features
Features
o To make a call using a Speed Dial button or access code
1. Lift the handset.
2. Access an Exchange line (if
If your SD button has been
programmed to automatically do
this, skip this step.
3. Press SD
The system dials the telephone number assigned to the
button/code. If your SD button is “one-touch,” as
explained above, skip Step 1.
...or Speed Dial. Then enter a
Speed Dial access code (see Table
17 on Page 158).
Feature Access Codes
You can program SD (Speed Dial) buttons with feature access codes for a single feature or a sequence
of features as long as the keyed dial pad characters do not exceed 20 digits. To determine how many
digits you have, count 2 digits for Cnf/Trn, [PDN] and Hold feature buttons and 1 digit for all other
dial pad characters.
See Table 7 for a list of feature access codes.Your System Administrator can tell you which features
can be programmed on your telephone.
o To store a feature onto a SD button
o Redial + SD + Feature Access Code + Redial.
o
See Table 7 for Feature Access code sequences.
o
SD = the speed dial button the feature is stored on.
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Features
Speed Dial–Advanced Features
o To store a feature onto a code
o Redial + Speed Dial + Speed Dial Access Code + Feature Access Code + Redial.
Important!
o
Do not lift the handset.
o
If you do not enter the entire sequence within a specified time (set in system programming for
either one or three minutes), the operation times out and your telephone returns to idle mode.
o
o
If your telephone does not have a Speed Dial, press “ ” instead of Speed Dial, and enter 44
*
instead of # in all feature sequences
[PDNs] can be stored in speed dial sequences but [PhDNs] and [SDNs] cannot.
Table 7
Feature Access Codes
Features
Feature Access Code Sequence
Cnf/Trn + #46 + Account code digits
1
Account Code (Frequently used codes)
Automatic Callback
4
2
Background Music (Telephone Speaker ON)
[PDN] + #481
2
Background Music (Telephone Speakers OFF)
[PDN] + #480
Call Forward–All Calls (To Station or VM)
Call Forward–Busy (To Station or VM)
Call Forward Cancel
[PDN] + #601 + Directory Number
[PDN] + #602 + Directory Number
[PDN] + #601
Call Forward–No Answer
[PDN] + #603
Call Forward External
[PDN] + #670
Call Forward External Cancel
Door Phone Calling
[PDN] + #670
[PDN] + door phone Directory Number
1
Hookflash Signal
ISDN Sub
467
ISDN Start
469
ISDN Tone
490
Off-hook Call Announce (Manual Mode)
One-touch Voice Mail Access
Voice First: 2; Tone First: 1, 2 1, or 1 2
[PDN] + Voice Mail Directory Number
[PDN] + Exchange line access code
(See Table 14 on Page 156.)
Outgoing Calls
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Speed Dial–Advanced Features
Features
Table 7
Feature Access Codes (continued)
Features
Feature Access Code Sequence
Overrides (Busy, DND)
Overrides (Executive)
2
3
Hold + [PDN] + #XXX
4
Page Access
#XXX = Page Access code - “Paging Access Codes” on Pages
157 and 157.
Cnf/Trn + #331 + [X X X] + [Y Y Y]
Park Call/Access Page
3
[X X X] = 9 0 0~9 1 9 or 999 park zone number;
The existing call is parked and you are automatically
connected to the page.
[Y Y Y] = page group/zone (See Tables 15 and 16 on Page
157.)
4
Pickup (Directed to station, new, or transferred call)
Hold + [PDN] + #5 + station number [PDN]
[PDN] + #5#2 + [X X X X]
Pickup a held or ringing [PDN] or [PhDN]
(not available for all systems)
[X X X X] = [PDN] or [PhDN] to be picked up
4
Pickup any ringing Exchange line (new call only)
Hold + [PDN] + #59
4
Pickup Station Page or Ringing Door Phone
Hold + [PDN] + #5#30
4
Pickup External Page
Hold + [PDN] + #5#35
5
Pickup Line on Hold (lines 1~99)
[PDN] + #5 + #70(01~99)
[PDN] + #5 + #7(100~200)
6
Pickup Line on Hold (lines 100~200)
1. These codes can be used during an Exchange line call.
2. Background music speakers can only be turned ON/OFF from Station 200.
3. XXX = Auto Park Orbit 9 9 9 (access the next available park orbit), or General Park Zones 900~919, or
[PDN] on which the call should be parked. Only use 999 with LCD telephones.
4. This feature will hold an existing call when the button is pressed. If the button is pressed when not on a
call, pickup or page will still be accessed. These codes can be used during an Exchange line call.
5. After pressing the feature button, the user dials the line number (01~99) to pickup the line.
6. After pressing the feature number, the user dials the line number (100~200) to pickup the line.
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Features
Speed Dial–Advanced Features
Speed Dial Pause and Flash/Recall Storage
Some Speed Dial numbers may require a pause (long or regular) or hookflash be included (e.g., tone
delay requires a pause at the beginning of a Speed Dial number).
Hookflash
Regular Pause
Long Pause
The Flash/Recall button stores a
flash signal only if Spd Dial Pause
is programmed as a flexible button on
the telephone. The flash signal is 0.5
or 2 seconds long (set in system
programming) and is displayed on the
LCD as “F-”.
The pause is either 1.5 or 3 seconds (set Ten-second pause, which can be
in system programming). The LCD
displays “P-”.
entered anywhere in the Speed
Dial number. The LCD displays
“L-”.
Press Spd Dial Pause
Press Spd Dial Lng Pause.
...or if Spd Dial Pause is not on the
telephone, press Flash/Recall to store
a pause.
Press Flash/Recall
...or enter the hookflash/recall dial
code (Cnf/Trn + #45).
Speed Dial Number Linking
You can link any of the Station Speed Dial numbers to System Speed Dial codes or to any of the
optional buttons associated with these codes. This enables up to 36 digits to be stored under one
Station Speed Dial button or code.
The number directly stored in the System Speed Dial number dials out first, then the number linked to
it. Typically, a company’s special carrier access telephone numbers are stored as part of the digit
string.
Note A designated station can be used to link System Speed Dial codes. See the System
Administrator’s User Guide.
Important! Before linking Speed Dial Numbers, make sure the System Administrator has stored the
desired number in the System Speed Dial you plan on using.
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Speed Dial–Advanced Features
Features
o To link station/system speed dial numbers
1. Press Redial.
2. Press SD
...or Speed Dial + a Station Speed
Dial Access Code. (See Table 17 on
Page 158.)
3. Press Speed Dial.
4. Enter the System Speed Dial
Access Code to which the
number will be linked. (See
Table 18 on Page 158.)
5. Enter the telephone number to be
stored (max. 16 digits).
6. Press Redial.
The number is stored and is automatically dialled
when the optional linked station SD button is pressed
or the linked Station Speed Dial access code is dialled.
Linked Speed Dial Example
The System Administrator can store an Exchange line access code plus international long distance
dialling codes in System Speed Dial locations (See Table 18 on Page 158). You link the System Speed
Dial code to a telephone number stored in any Station Speed Dial location on your station.
System Administrator
Stores the Exchange line access code and the international dialing sequence (9011813) in the System
Speed Dial location *990 from the administrator station.
o Press Redial + Speed Dial + 990 + [PDN] + 9011813 + Redial.
Note When you press [PDN], the letter “I” (Intercom) is displayed on your LCD. It is the [PDN]
that is used to automatically access internal dial tone before dialling the remaining numbers
in the Speed Dial sequence (in our example that number is 9011813).
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Features
Speed Dial–Advanced Features
where:
990 – System Speed Dial Code that is linked.
9 – Exchange line access code.
00 – international area code.
81 – country code (example: Japan)
3 – city code (example: Tokyo)
Station User
Stores the System Speed Dial information on Speed Dial Code 100.
o Press Redial + Speed Dial +100 + Speed Dial + 69058769374 + Redial.
where:
100 – Station Speed Dial Code.
990 – System Speed Dial Code being linked to Speed Dial Code 10.
5876-9374 – local telephone number.
o To use the new link
o From your station, press the SD (100) button or Speed Dial + 100. Your telephone
automatically dials 9 to access an Exchange line, then the international dialling sequence code
plus the local telephone number.
Chain Dialling Speed Dial Numbers
You can call two or more Speed Dial numbers during one call. This enables you to add additional
parties (conference calls) to your conversation with Speed Dialling. It also allows dialling of a stored
code, such as a credit card number, to send to a far-end computer.
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Timed Reminders
Features
o To chain dial Speed Dial numbers
1. Access an Exchange line. (See Table 14 on Page 156 for Exchange Line Access Codes.)
2. Press Speed Dial and dial the Speed Dial code for the telephone number to be dialled.
(See Table 14 on Page 156 for Speed Dial Codes.)
3. To dial another telephone number, press Cnf and repeat Steps 1 and 2.
Timed Reminders
You can set five separate reminders at your station. At the time (hour and minute) set by you, your
telephone beeps. If your phone has an LCD, the message is also displayed. You can set the reminder
to occur once or on a daily basis.
o To set a timed reminder
1. Press a [DN] and dial a
timed reminder number
(#605~#609).
#605 TIMER SET
#605 TIMER SET 0800
#605 TIMER SET 08001
2. Enter the time you want
to be reminded.
Use a 24-hour clock format
(HHMM).
3. Press 0 for the reminder
to be repeated every day,
or 1 for a one-time
reminder only.
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Features
Timed Reminders
4. Enter desired LCD
message station number
(10~19) or system
number (60~99)
#605 TIMER SET 0800110
...or enter 00 if your
telephone does not have
an LCD or if you do not
want a message to display
when the time reminder
tone sounds.
5. Press Redial.
The time is recorded in memory
and you should hear a beeping
tone (along with the displayed
message) for 30 seconds at the set
time.
DATA PROGRAMED
6. To cancel the beeping/
message prior to 30
seconds, press Mode + 0
or take the phone off-
hook.
o To cancel a Timed Reminder
1. Press [DN], then the number
of the timed reminder
(#605~#609) you want to
cancel.
You can only cancel one reminder at a time.
The reminder is cancelled.
2. Press Redial.
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Tone/Pulse Dialling
Features
Tone/Pulse Dialling
With some older Exchanges, you may have to make calls on Exchange lines that are programmed for
rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial in order to
access remote equipment (such as an answering machine) requiring DTMF tones.
With ISDN calls, when Tone Dial Select is pressed, all of the digits entered after that point will be
sent with DTMF tones.
o To change Tone Dialling
1. Access an Exchange line.
Although the Exchange line is programmed for rotary dial
pulses, access the Exchange line and dial the telephone
number like any other call described in this user guide.
2. Dial a telephone number.
3. While on the call, press
The Tone LED lights steady red and you are able to send
DTMF tones with your dial pad. The feature is cancelled
when the call is completed.
Tone Dial Select.
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Features
Two (Tandem) Exchange Line Connection
Two (Tandem) Exchange Line Connection
[DN] Button
This feature enables a station user to connect two Exchange lines, then drop out of the conversation.
1. While talking on an outside
call using a [DN] button,
press Cnf/Trn.
You hear dial tone. The [DN] LED
flashes (conference rate).
2. Dial an Exchange line access
code and then the outside
telephone number.
See Table 14 on Page 156 or
ask your System
Administrator.
3. After the party answers,
The [DN] LED flashes (in-use rate) and all parties are
conferenced.
press Cnf/Trn.
If you receive a busy tone/no answer, press [DN] to return
to the original connection.
4. Press Cnf/Trn and hang-up. You hear dial tone before you
hang-up The [DN] LED flashes
(exclusive-hold rate) and the two
lines are connected. N1 and N2
identify the connected Exchange
lines.
TRK-TRK N1 N2
JAN 10 THU 11: 57
The LED turns OFF when the parties hang-up.
If the public telephone company provides auto disconnect,
the connection may release automatically when the parties
hang up. If not, the lines must be supervised to be
disconnected (see “Supervision” on Page 77).
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Two (Tandem) Exchange Line Connection
Features
Exchange Line Buttons
This feature allows a station user to connect two Exchange lines, then drop out of the conversation.
On some systems, both Exchange Line buttons (or Pooled Line Grp buttons) must appear on your
telephone to allow Tandem connections to be established from your telephone.
o To connect two outside lines (using a Line button)
1. Press Exchange Line
You hear dial tone.
...or Pooled Line Grp
and dial a telephone
number.
2. After the party answers,
You hear dial tone. The Exchange Line LED flashes
(conference rate). The new Line LED flashes (in-use rate).
press Cnf/Trn.
3. Press another Exchange
Line
...or Pooled Line Grp
and dial a telephone
number.
...or on some systems, you
can press Cnf/Trn and dial
an Exchange line access
code followed by a
It is not necessary to have both Exchange Line buttons on
your telephone.
telephone number.
4. After the party answers,
The Line LEDs both flash (in-use rate) and all parties are
conferenced.
press Cnf/Trn.
If you receive a busy tone
or no answer, return to the
original connection by
pressing the original Line
button.
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Features
Two (Tandem) Exchange Line Connection
5. Press Cnf/Trn and hang
You hear dial tone. Both Line
TRK-TRK N1 N2
JAN 10 THU 11: 57
up.
LEDs continue to flash
(exclusive-hold rate) and the two
lines are connected. N1 and N2
identify the connected Exchange
lines.
The LED turns OFF when the parties hang-up.
If the public telephone company provides auto disconnect,
the connection may release automatically when the parties
hang up. If not, the lines must be supervised to be
disconnected (see “Supervision” on Page 77).
Supervision
o To supervise a tandem call and release it
1. Press [DN]
You are connected to both
TRK-TRK N1 N2
JAN 10 THU 11: 57
Exchange lines. Both Line
LEDs flash (in-use rate). N1
and N2 identify the connected
Exchange lines.
...or Line
...or Pooled Line Grp.
2. If the parties have hung up, Both Line LEDs turn OFF and the connection is
go back on-hook
released.
...or if the parties are still
talking, press Cnf/Trn and
hang-up.
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Voice Mail Integration
Features
Voice Mail Integration
This section explains how to program your telephone for Call Forward and retrieve messages when
using a Toshiba Stratagy Voice Mail System with your Strata CT system. Refer to the appropriate
Stratagy Voice Processing User Guide for more information:
o
Stratagy Voice Processing User Guide
Message Mailbox
To direct forwarded calls to your mailbox–your personal storage space for voice messages–and to
ensure that callers receive your personal greeting, you must store a Voice Mail (VM) Identification
(ID) code. You need to store the ID code only once. Then whenever your station is call forwarded to
voice mail, the VM ID code is automatically sent to the voice mail unit to direct the call to your
mailbox.
Your [PDN] and up to four [PhDNs] can be independently Call Forwarded from your telephone to
either a unique (or the same) mailbox number. Telephones must be programmed as the owners of a
[PhDN] to be able to call forward the [PhDN] to a voice mailbox number.
o To assign a voice mail message mailbox number
Note This procedure is required for the initial storage of VM ID code to the Toshiba Stratagy Voice
Mail system. Once programmed, these digits remain in memory until changed. To change the
code, repeat this procedure.
1. Press [DN] + #656.
You hear confirmation tone.
656 ID CODE SET
2. Enter the voice mail ID
code and the voice
Example: for Toshiba Stratagy
voice mail systems, enter 91 + the
mailbox number.
91203
mailbox [DN], plus any
required pauses (up to 16
characters).
203= mailbox number of the [DN]
you pressed in Step 1.
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Features
Voice Mail Integration
3. Press Redial.
You hear a confirmation tone. The
LCD confirms the data storage.
DATA PROGRAMED
o To cancel the mailbox number
o Press [DN] + #656 + Redial.
Message Retrieval
You can program a flashing MSG or [PhDN/MW] to automatically retrieve your Stratagy voice mail
messages when it is pressed. Storing the message retrieval sequence in Steps 1~4 below is required
only once. It remains in memory unless cancelled or changed.
o To assign the message retrieval sequence
1. Press [DN] + #657.
You hear a confirmation tone.
657 ID CODE SET
2. Enter the voice mail
system code and the
voice mailbox [DN],
plus any required pauses
(up to 16 characters).
Example: for Toshiba Stratagy
voice mail systems, enter 92 + the
mailbox number.
92203
[203] = mailbox number.
3. Enter your security code. By storing your security code, you avoid having to enter
your code every time you access your mailbox; however,
this will also allow anyone to retrieve your messages from
your phone. If a security code is not desired, do not include
it.
4. Press Redial.
You hear confirmation tone. The
LCD confirms the data storage.
DATA PROGRAMMED
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Voice Mail Integration
Features
o To retrieve messages with Msg or [PhDN/MW] button
o Press Msg [PhDN/MW] button with flashing LED.
o To cancel automatic retrieval
o Press [DN] + #657 + Redial.
Multiple Message Retrieval (LCD Telephones)
1. With the flashing LED,
The displayed station is called.
press Msg or [PhDN/MW].
When a message waiting voice mail
is displayed, a V follows the station
number. If a + sign is displayed,
you have message waiting
NO. 203
CALL 200 216V+
indications from more than one
source (voice mail or stations).
Press Scroll to rotate through
more message waiting sources.
Call Forward to Voice Systems
By setting Call Forward to the Toshiba Stratagy Voice Mail System on your telephone, callers are
automatically connected to your voice mailbox.
Note Call Forward buttons can only be used to Call Forward [PDNs]; access codes can be used
to Call Forward [PDNs] or [PhDNs].
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Features
Voice Mail Integration
o To forward calls to voice mail
1. Press the desired Call
The LED flashes.
Forward button
...or a [PDN] or [PhDN] +
access code.
You hear a confirmation tone after entering the access code.
Call Forward access codes:
Call Forward-All Calls:
Call Forward-Busy:
Call Forward-No Answer:
Call Forward-Busy-No Answer:
#601
#602
#603
#604
2. Dial the Stratagy Voice Mail See your System Administrator for the correct voice mail
System Directory
number__________.
Directory Number. After dialling, you hear confirmation
tone.
3. Press the same Call Forward If your phone has a Call Forward button assigned, its LED
button used in Step 1
lights steady red.
...or if you used an access
code sequence, press
Speed Dial + Redial +
Spkr.
o To cancel Call Forward
o Press Call Forward button
The Call Forward LED turns off.
Note Call Forward buttons apply only to [PDNs] and not
to [PhDNs].
...or press a [PDN] or
You hear a confirmation tone, and Call Forward is
[PhDN] + #601, then hang cancelled.
up.
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Voice Mail Integration
Features
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LCD Operation
3
This chapter covers the LCD, its buttons and displays. Special features available only with the LCD
are described in detail and step-by-step instructions on using them are given. (For digital telephone
standard features, see Chapter 2 – Features.)
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Control Buttons
LCD Operation
Control Buttons
idle. Table 8 lists button functions.
Table 8
Control Button Definitions
Button
Cancels the beeping tone when using timed reminders and enables you to enter/exit the following
mode functions.
Used to exit another mode and return to clock/calendar display
(see “To Exit from any Mode” on Page 85).
0
Busy Lamp Field (BLF) display
(see “Busy Lamp Field (BLF) Display” on Page 90).
1
Busy station messaging
(see “Silent Messaging (Busy Station)” on Page 101).
2
Called station messaging
(see “Notification Station Messaging” on Page 98).
4
Displays LCD message number NN, where NN can be personal messages or system
5
messages. Mode 5 only displays the selected message. It cannot be used to edit or
Speed dial number check and memo dialling
8
Mode
CLI/DDI information mode OFF
(see “CLI/DDI Information Mode” on Page 91).
60
61
62
(see “Retrieve and Auto Dial Missed Calls” on Page 92).
64
71
70
View Call Park Orbit list (see “Call Park Orbit List Display” on Page 91).
Soft Keys ON (see “Soft Keys” on Page 85).
Soft Keys OFF (see “Soft Keys” on Page 85).
Remote called station messaging
(see “Group Notification Station Messaging” on Page 99).
94
95
Remote calling station messaging (see “To set a advisory station message for a remote
station” on Page 97).
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LCD Operation
Soft Keys
Table 8
Control Button Definitions (continued)
Button
Definitions
o
o
Changes Busy Field groups.
Changes displays (date/time, elapsed time, message, call forward,
dialled number).
NO. 204
MAY 24 MON 12: 05
Page
o
o
o
Scrolls through speed dial numbers when in Mode 8.
Scrolls through message waiting numbers.
Scroll
Scrolls through the speed dial digits (if more than 16 digits) when in Mode 8.
o To Exit from any Mode
1. Press Mode.
MODE NO. ?
2. Press 0.
The LCD displays date/day/time.
JUNE 03 TUE 03:54
Soft Keys
The Soft Key feature provides a quick-and-easy way to access frequently-used features during a call.
When Soft Keys are on, they replace the Mode, Page, and Scroll functions. When your telephone is
idle, Soft Keys do not display and the Mode, Page, and Scroll keys operate as LCD control
buttons.
If the Soft Key feature is activated at your station, you can still access features with feature buttons
(fixed or flexible) or with access codes. Your telephone may already come with the Soft Keys
activated.
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Soft Keys
LCD Operation
o To turn Soft Keys ON
1. Make sure that your
telephone is idle and the
handset on-hook.
2. Press Mode + 71.
Your LCD confirms that the keys are
on.
LINE OR STATION?
LINE STA.
RTRN
o To turn Soft Keys OFF
1. Make sure that your
telephone is idle and the
handset on-hook.
2. Press Mode + 70.
Your LCD confirms that the keys are
off.
NO. 204
SOFT KEY OFF
Soft Key Display
Abbreviated Soft Key feature prompts display on the LCD above the Control
TALK ON LINE 2
TRNS CONF PGE
If the Soft Key feature is activated at your station, incoming call information does not display on your
LCD while your station is busy. To display this information, you must either disconnect the existing
call or place it on hold.
How to Use Soft Keys
This section provides an example of how to use Soft Keys to make a Conference call by adding a
station to an outside call. See “Soft Key Prompts” on Page 89 for a list of features that can be accessed
with Soft Keys.
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LCD Operation
Soft Keys
Example: Using Soft Keys to Make a Conference Call
While on an outside call (LINE 3) you initiated, your LCD displays the
prompts ABR, CONF, and PGE during the first 30 seconds (if ABR does not
appear, then this feature was not assigned in system programming).
TALK ON LINE 3
ABR CONF PGE
Thirty seconds after the first digit of the telephone number is dialled, the
display changes to TRNS, CONF, and PGE. If the call is an incoming call, the
TRNS prompt appears immediately when you answer the call.
TALK ON LINE 3
TRNS CONF PGE
o To Use Soft Keys to Make a Conference Call
1. While on an outside call, press
CONF (Page) to initiate the
Conference.
The outside call is placed on-hold.
LINE OR STATION?
LINE STA.
RTRN
(Optional) You can press RTRN
(Scroll) to terminate the
operation and return to the
outside call.
If you press RTRN, you will
have to repeat the previous step
if you wish to return to transfer,
conference, or page.
2. To transfer to a station, press
DIAL STATION NO.
RTRN
STA (Page).
3. Dial a station number.
The name and/or number [203]
displays for about three seconds.
CALLING
JANE BROWN 203
If you have Voice First Signalling,
the display changes to:
ANNOUNCE TO 203
TRNS CONF PGE
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Soft Keys
LCD Operation
If you have Tone First Signalling,
the phone rings station [203] and
the display changes to:
RINGING 203
TRNS TALK RTRN
4. (Optional) If you have voice first The called station answers, and
TALK WITH 203
signalling, announce the call to
station 203.
you are connected to station 203
and the outside call remains on-
hold.
TRNS JOIN RTRN
5. Press JOIN (Page).
All parties are now joined in a
conference. Your LCD indicates
that you are in a conference with
Exchange line 3 and station 203
[LN3+203].
LN3+203
EXIT CONF
6. Press EXIT (Mode) to drop out
The other parties remain connected in the conference call.
of the conference
...or CONF (Page) to add
another party to the conference.
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LCD Operation
Soft Keys
Soft Key Prompts
Table 9 provides definitions of all of the Soft Key prompts that could appear on your LCD.
Table 9
Soft Key
Soft Key Prompts
Definition
Activates Automatic Busy Redial after dialling a busy outside telephone number.
ABR
ACB
Activates Automatic Callback after reaching a busy station, Exchange line, or Exchange Line group.
(Busy Override) Sends a call-waiting tone to a busy station.
Initiates or completes a conference.
BUSY
CONF
EXEC
EXIT
(Executive Override) Breaks into the conversation of a busy called station.
Exits you from a conference; remaining parties are connected.
Joins all parties to a conference while on a conference call.
JOIN
Adds an Exchange line to an existing call while in the Conference mode. The LCD prompts you to access
an Exchange line after you press this key.
LINE
MESG
OVRD
PGE
Sets a message waiting indication at a busy or unanswered station.
Overrides options, busy mode, or overrides Do Not Disturb mode.
Parks an outside call and to gain access to a menu of options.
Makes a called station ring when making a voice announce call to the station.
Disconnects a call and returns phone n to the idle state.
RING
RLS
RTRN
Terminates a feature operation and to return to a previously displayed state.
Adds a station to an existing call while in the Conference mode. The LCD prompts you to dial a station
number after you press this key.
STA.
TALK
TRNS
Makes a voice announcement to a called station that is ringing.
Initiates or completes a Transfer while on an outside call. Press once for an immediate or announced
transfer, depending on system programming. Pressing TRNS again completes the transfer.
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Busy Lamp Field (BLF) Display
LCD Operation
Busy Lamp Field (BLF) Display
This feature displays when a station is busy or ringing on any type of [DN] or Exchange line. If all or
a telephone’s [PDNs] are in use on another telephone(s), the telephone shows busy on the BLF, even
though it may be idle. If a telephone is in the DND mode, the telephone BLF appearance displays
busy.
Starting with the number entered, the BLF displays a group of 10 [PDNs] per line; a total of 20 for the
LCD. Pressing Page scrolls the display. The BLF mode stops all other displays from appearing on
your telephone’s LCD.
o To display the BLF
1. Press Mode + 1.
BLF NO. ?
2. If [PDNs] are two digits, press For example, if you enter 2 for 200,
200 0 . . . 5 . . . . .
210 . . . . . . 7 . . .
#
the list of telephone [DNs] beginning
with the 200 display.The sample
LCD (shown at right) indicates that
stations 200, 205, and 217 are in use
or DND mode.
...or enter the first digit of a
three-digit [PDN]
...or enter the first two digits of
a four-digit [PDN].
3. Press #.
4. Press Page to rotate BLF
The 200/210 group changes to 210/
220.
210 . . . . . . 7 . . .
220 . . 2 . 4 . . . . 9
groups.
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LCD Operation
CLI/DDI Information Mode
CLI/DDI Information Mode
If your system is programmed to receive both CLI and DDI information on incoming calls, press
Page while the call is ringing to alternate between DDI and CLI LCD displays. After you answer the
call, you can not alternate between displays.
DDI
Incoming DDI telephone numbers can be correlated in the system database with assigned DDI names.
These names, up to 16 alphanumeric characters, display on your telephone’s LCD, enabling incoming
calls to be instantly identified and appropriately answered.
o To activate the CLI or DDI display mode
o Press Mode + 61. (The system default is ON.)
o To deactivate the CLI or DDI display mode
o Press Mode + 60.
Call Park Orbit List Display
This feature enables you to monitor (view) the calls that are parked at your station.
o While your phone is idle,
LCD shows the Exchange Line
number (003) and the orbit number
where the call is parked (900).
press Mode + 64.
LN 3 ORBIT 900+
...or Orbit List. To scan the
Orbit List, press Scroll.
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Retrieve and Auto Dial Missed Calls
LCD Operation
Retrieve and Auto Dial Missed Calls
The system automatically saves the numbers for all calls that ring at your telephone, but are
unanswered (missed calls). This feature enables you to view the stored information, view the time and
date, delete the information without returning the call, and/or Auto Dial the saved numbers.To
activate this feature, system programming is required.
o To view missed calls
1. Press Mode + 62.
The phone number is displayed on
your LCD. Caller ID numbers
always include area codes.
MR. JONES
02075167000
2. Press Scroll
The next lost call displays.
MR. SMITH
02075167000
...or
The previous lost call displays.
MS. DOE
02075267001
*
02/06 17: 46
02075167003
o To delete lost call
1. Press Mode + 62
The next lost call is displayed.
02/06 17: 46
02075167000
2. Press Scroll
The next lost call displays.
...or press
The previous lost call displays.
02/06 17: 46
02075267001
*
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LCD Operation
Messages, Memos, and Name Display
...or press #.
The lost call information is deleted without auto dialling the
call.
o To Auto Dial the lost call
1. Press Mode + 62
The phone number and caller name
are displayed on your LCD. Caller
02/06 17: 46
02075167000
ID numbers always include area
codes.
2. Press Scroll
The next lost call displays.
...or
The previous lost call displays.
02/06 17: 46
02075267001
*
3. Press Exchange Line
You hear dial tone.
...or a [DN] + Exchange
Line access code.
4. Press Lost Call Auto
The CT System auto dials the telephone number displayed.
Dial.
other LCD telephone users (sample shown at right). It can also display the
names/numbers of the person calling your telephone or the name of the
BACK AT 2-PM-CALL
MEETING FOR 3PM
person you are calling. Names and memos can also be set to display with speed dial numbers and
timed reminders.
You can write or edit a station message (10~19), “fill in the blanks” of system messages 62~64, enter
a name/title that will display when other stations call your station (see “Name/Number Display” on
Page 104), or enter a Speed Dial (see “Speed Dial Memos” on Page 102) or Timed Reminder memo
(see “Timed Reminders” on Page 72). System messages 65~99, if available, are written by the System
Administrator and cannot be edited by the user.
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Messages, Memos, and Name Display
LCD Operation
o To enter LCD characters
1. Access message/memo/name display.
A cursor (—) appears at the first character in the
display.
2. Enter the message/name/memo (up to See Table 10 for dial pad key equivalents.
32 alphanumeric characters), using the
2358
following dial pad keys (dial pad
shown at right):
Move Right
(Alpha mode only)
1 – moves right
– moves left
# – toggles between
alphanumeric
*
Move Left
Toggles between
alphanumeric
characters
mode (dial pad
defaults to
numeric mode)
0 – scrolls the alpha/
special characters.
Scrolls alpha/
special characters
3. To blank out any portion of a message, Each character the cursor transverses is deleted.
press 1 (in alpha mode) and move the
cursor to the right.
Table 10
Letter
Dial Pad Key Equivalents
Key
Equiv.
Key
Equiv.
Key
Equiv.
Letter
Letter
Symbol
Key Equiv.
1000
A
B
C
D
E
F
G
H
I
2
J
5
S
T
U
V
700
:
20
200
3
K
L
50
500
6
8
–
+
/
10000
80
800
9
100000
1000000
M
N
O
P
30
300
4
60
600
7
W
X
Y
Z
Note Symbols shown
above must be
90
900
100
made in alpha
character mode
on the dial pad.
40
400
Q
R
10
70
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LCD Operation
Messages
Messages
There are three basic LCD message functions:
o
o
o
Advisory messaging enables you to store an informative message for LCD telephones that call
your phone.
Silent messaging enables you to write a message that you can send to busy LCD telephones.
Silent messaging lets you communicate visually to someone who is occupied on the telephone.
Notifications enable you to send your station number and message indication to another LCD
station. Responding to the message, the called station receives your message.
System Messages 60~64
System messages 60~64 are standard messages. You can “fill in the blanks” of messages 62~64 (see
below). Example: Message 64 can be edited to read RETURN ON JAN. 4. Callers with LCD phones
will see that message when they call your number.
System Message
Number
Preprogrammed message
(Max. 32 digits per message)
60
OUT TO LUNCH
61
62
63
64
IN A MEETING
CALL _____________
BACK AT __________
RETURN ON________
System Messages 65~99
System messages 65~99 can only be programmed or permanently changed at the Administrator’s
telephone. Any messages programmed at Administrator’s telephone remain in memory until
cancelled from Administrator’s telephone or until the system is reinitialised.
Station Messages
You can create up to 10 station messages (10~19). Once entered, a message can never be deleted; only
overwritten. This is a station option that is enabled in system programming.
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Messages
LCD Operation
o To enter/store a station message
The LCD Msg Select/[PDN] LED
flashes.
MSG NO. ?
...or [PDN] + #68.
2. Enter the two-digit message
number (10~19) to be stored.
The current message, if any, is displayed.
3. Enter the message.
The LCD Msg Select/[PDN] LED lights steadily, and the
LCD displays the message. The message is now stored in
system memory.
(See “To enter LCD
characters” on Page 94.)
4. Repeat Steps 1~3 for any
additional messages you want
to store.
5. Press LCD Msg Select
The message displays on your LCD an Advisory Message
(see below). To cancel the message display, press [PDN] and
dial #68 or press LCD Msg Select.
...or Spkr.
o To set an advisory message for incoming calls
1. Press LCD Msg Select
The LCD Msg Select/[PDN] LED
flashes.
MSG NO. ?
MSG NO. 10
...or a [PDN] + #68.
2. Enter the desired message
number:
The selected message displays. (This
assumes the message has already
been stored in memory.)
10~19 (station)
...or 60~99 (system)
3. Press LCD Msg Select
The message displays on your telephone’s LCD. The LCD
Msg Select/[PDN] LED lights continuously. The selected
message is sent to LCD phones when they call your [PDN] or
any [PhDN] owned by the telephone.
...or Spkr.
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LCD Operation
Messages
4. If you have Call Forward set,
press Page to display the
message instead of the CF
display.
o To cancel an advisory message that has been set at your station
o Press LCD Msg Select
...or [PDN] + #68 + Spkr.
The LED goes out. If a station message was sent, this procedure does not erase it.
o To set a advisory station message for a remote station
1. While your telephone is idle,
MODE 95
DEST EKT NO.?
press Mode + 95.
2. Dial the destination [PDN].
207 = the destination [PDN]
MODE 95 DEST EKT
EKT NO. 207
3. Press Page.
MW TO ST123
MSG NO?
4. Enter the message number
(station 10~19; system,
60~99).
(This assumes the message is
already stored in memory.)
MW TO STXXX
MSG NO?10
5. Press Page.
Remote calling station messaging
allows you to set a calling station
message for only one station at a
time.
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Messages
LCD Operation
6. Press Mode.
207 =the [PDN] where message will
be set.
CALL 207-010M
Called station
010 =the message number.
M
=message is set.
7. Press 0.
Your LCD shows the time and date.
The message is displayed at station
207. LCD telephones calling station
207 receives the message.
SENT 207
Your station
Message Notifications
With an LCD telephone, you can set short messages (up to 32 characters) that display to callers with
LCD telephones.
Any station can record a message; however, only stations with an LCD are able to see the stored
messages. Stations that do not use Soft Keys (Soft Keys Off: Mode + 70) can send messages “live”
to other LCD station users.
Notification Station Messaging
Your station number and a message indication can be sent to another LCD station. When that station
responds, it will receive the message. Soft Keys must be OFF at the sending station for this feature to
operate.
o To set a notification station message
1. Press [PDN] and dial the station
Directory Number (station does not
answer or is busy).
2. Press Mode + 4.
MW TO STXXX
MSG NO.?
3. Enter the message number.
Station message (10~19), system message (60~99). The LCD
displays the message. (This assumes the message has already
been stored in memory.)
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LCD Operation
Messages
4. Press Msg.
5. Press Spkr or hang up to release.
Msg LED flashes on the called station.
CALL 204-207M
204 = the called [DN]
207 = the [PDN] of the station that sent
the message
Called station
M = message has been sent.
SENT 204
Your station
o To receive a notification station message
o Press Msg when your telephone Msg LED is flashing.
o To cancel the message from the telephone that set the message
o Press [PDN] and dial #64XXX.
XXX is the [PDN] of the telephone that has the
message set.
Group Notification Station Messaging
This feature enables a station to set a Called Station Message for a group of stations.
o To set a notification station message for another station or group of stations
1. Press Mode + 94.
MODE 94
DEST EKT NO.?
2. Dial the destination [DN]
Station groups correspond to the
same stations that are in respective
Page groups assigned in system
programming.
MODE 94
DEST EKT NO. 207
...or press #30 for all call page
stations,
...or enter a group code
(#31~#38).
207=destination [DN] or group
number.
#31~#38 for Page Group 1~8
respectively.
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Messages
LCD Operation
3. Press Page.
MODE 94
ORG EKT NO.?
4. Dial the originating [PDN].
5. Press Page.
This can be your number or
another station number.
MODE 94
ORG EKT NO. XXX
MSG NO.?
6. Enter the message number
(station 10~19; system,
60~99).
The LCD displays the message. In
this example, system message 60
was entered. (This assumes the
message is already stored in
memory.)
OUT TO LUNCH
7. Press Page.
8. Press Mode.
9. Press 0.
MSG NO.?
MODE NO.?
At the destination station, the
LCD displays the originating
station number and the Msg LED
flashes.
SENT 207M
o To receive a notification message
o Press Msg.
o To cancel the message from the telephone that set the message
o Press [PDN] and dial #64XXX, where XXX is the [PDN] of the telephone that set the message.
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LCD Operation
Messages
Silent Messaging (Busy Station)
An audible tone and an LCD message can be sent to an LCD station that is busy. The busy station can
return a message to the calling station’s LCD. The two stations may continue this procedure to carry
on a “silent” conversation. Soft Keys must be OFF (Mode + 7 0) at the sending and receiving
stations for this feature to operate.
o To send a message to a busy station
1. When you receive a busy tone, 210=[DN]
OVER TO ST210
press Mode + 2.
MSG NO?
2. Enter the message number.
Station message (10~19) and
system message (60~99). The LCD
displays the message. (This
assumes the message is already
stored in memory.)
3. Press Page.
The destination station beeps four
times and the message displays for
30 seconds, or until you hang up.
Your LCD confirms the message
was sent.
MSG SEND
o To return to a busy station message after receiving a busy station message
1. Press Mode + 2.
OVR TO ST210
MSG NO?
2. Enter the message number.
Station message (10~19) and system message (60~99). The
LCD displays the message. (This assumes the message is
already stored in memory.)
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Memos
LCD Operation
3. Press Page.
Your LCD confirms the message
was sent.
MSG SEND
Memos
Speed Dial Memos
names can be scrolled to select the appropriate party. The station must be enabled via system
programming for LCD message memory.
o To program Speed Dial names and numbers
1. Press Redial, then Speed
Dial.
2. Dial a station speed dial code.
See Table 17 on Page 158 for speed
# * 100 SPEED DIAL
3. Press Mode.
If a name was previously stored on
this code, it appears on the top line.
*100 NAME
SPEED DIAL
4. Enter the name or memo (12
characters maximum).
The name appears on the bottom line as you enter it. (See
“To enter LCD characters” on Page 94.)
5. Press Mode.
6. Enter a phone number (16
characters maximum).
The number displays on the top line as you enter it.
7. Press Redial to record data in
memory.
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LCD Operation
Memos
o To display the Speed Dial number and memo
o Press Mode + 8X~X, where X~X is the speed dial number to be displayed.
o To dial a Speed Dial number
1. When your phone is idle, press
Mode + 8.
2. Enter Station Speed Dial Code
...or System Speed Dial Code.
SPEED DIAL NO. 100
3. Press Page to see more of the
directory of numbers/memos.
4. Press an available Line
The number is dialled.
...or [DN] and enter an Exchange
line access code.
o To check a speed dial number
1. When phone is idle, press Mode +
8.
MODE NO.? 8
2. Dial a speed dial number.
TOSHIBA is the memo (up to
12 characters).
*110 TOSHIBA
01932841600
019320841600 is the number
(up to 16 digits).
3. Press Page to scan the directory for If the number is longer than 16 digits, a “+” appears in
the appropriate number/memo.
the far right corner of the display.
4. Press Scroll to display any
remaining digits.
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Name/Number Display
LCD Operation
Timed Reminders
See “Timed Reminders” on Page 72.
Name/Number Display
This feature enables you to enter a name/title, telephone number, location, etc. in system memory.
This name/title (e.g., Reception) displays on your station’s LCD while it is idle, and on other stations’
LCDs when you call them or they call you.
Name display information for non-LCD telephones or voice mail/auto attendant devices may be
entered by the System Administrator for display on other stations’ LCDs when called.
When this feature is set, your Name/Number displays during direct, forwarded, and hunted calls. On
override or OCA calls, it does not display.
1. Press [DN] + #621.
USER NAME ?
2. Enter the new information
(up to 16 characters, e.g., user
name and station number).
See “To enter LCD
characters” on Page 94.
3. Press Spkr.
The information is stored and appears
on the top line of your station’s LCD.
TOSHIBA EXT. 200
DATE DAY TIME
When you call a station, the name/
title displays on the bottom of the
called station’s LCD.
NO. 213
TOSHIBA EXT. 200
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LCD Operation
Name/Number Display
o To clear name/number display
1. Press [DN] + #620.
You hear confirmation tone, then busy tone.
During clear:
2. Press Spkr.
NO. 213
NO. 213
USER NAME RESET
After clear: A name is displaced by
message and call forward settings if
they are set.
DATE DAY TIME
Note This procedure does not erase the name/number. To
restore the display, press [DN] + #621.
o To erase name/number display
1. Press [DN] + #621.
Current information displays on the
lower line of the LCD.
USER NAME ?
2. Press 1 in the alpha mode
Blank characters replace the information.
to enter blanks.
3. Press Spkr.
The information is erased and the [PDN] of the telephone is
displayed.
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Name/Number Display
LCD Operation
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The Single Digital Telephone Grand Tour4
This chapter familiarises you with the controls and indicators located on your Strata DKT2001 Digital
SLT.
Toshiba digital telephones incorporate state-of-the-art telecommunications technology and provide a
vast array of calling features. They are easy to operate and all features are accessed with a feature
button or a brief access code.
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Buttons
The Single Digital Telephone Grand Tour
Buttons
Strata DKT2001 telephones come with six fixed buttons ( Figure 4). The functions of each of the
see
buttons are described in Table 11.
Two of the buttons (Line and Msg) have LEDs which indicate various line or call states. See Table
12 for descriptions of the Line LED indicators.
Line
3501
Figure 4
Digital Single Line Telephone (DKT2001)
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The Single Digital Telephone Grand Tour
LED Indicators
Table 11
Button
Fixed Button Definitions
Line
Used to answer and place calls. This button is your [PDN]. It is not an Exchange line
button. Also used to program Voice Mail ID codes and Call Forwarding.
Used for conference and transfer calls (see “Call Park Orbits” on Page 126 and
“Conference Calls” on Page 129).
Used to hold internal or outside calls. Also used for Exclusive hold. See “Hold” on
Page 135.
Cnf/Trn
Hold
The message button is used to call back the station or voice mail device that
activated the LED (see “Message Waiting” on Page 136).
Msg
Volo
Volo
Adjusts volume levels (“Volume Controls” on Page 11).
LED Indicators
The Line button has an LED that flashes at varying rates to indicate line or call status (see Table 12).
The Msg button’s LED indicates a message is waiting.
Table 12
LED Indicators
Your Station
Interval Rates
Other Station
Use
2 seconds on, 1/8 second off—
1/8 second ON/OFF
Line In Use (access outside line)
Incoming Call (while ringing)
Hold (outside line)
steady
1 second on at 10 pulses/second—1 second OFF one second ON/OFF
1/2 second
4 pulses/second for 1/8 second ON/OFF
ON/OFF
Hold – Consultation (during consultation/
transfer to another station)
10 pulses/second
10 pulses/second
steady
steady
flashes
Hold – Exclusive (outside line)
Hold – Recall (when held call recalls your 1 second at 2 pulses/second, 1 second at 10
idle station)
pulses/second
1 second at 2 pulses/second, 1 second at 10
pulses/second
Hold – Exclusive Recall
steady
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Volume Controls
The Single Digital Telephone Grand Tour
Table 12
LED Indicators (continued)
Use
Your Station
Other Station
Interval Rates
The Line LED flashes 10 pulses/second—1 second
OFF
Internal Call (while station ringing)
Conference
Red flashing or ringing
steady
10 pulses/second
Volume Controls
Your telephone has Vol o/Vol o buttons to increase and decrease ring tone and handset volume
levels.
You must hold down either button for at least 1/8 second for any volume change to occur. If you
continually hold down either button, the volume continually changes about every half second until the
level limit is reached. You hear ring tone as long as you press a Volume button when your telephone is
idle.
The method for changing feature volume varies. Some features can be adjusted using only the Vol o/
Vol oand others require additional buttons (see Table 13).
Table 13
Using only Vol o/Vol o
Feature
Phone Status
Comments
Ring Tone Volume
On-hook, Idle
Use to adjust the volume of your incoming calls.
After a call is terminated and the handset is on-hook, the volume level
returns to the “original” level for the next call. This “original” level can be
adjusted to higher/lower in system programming.
Handset Receiver
Off-hook
On-hook/Off-hook
Some procedures in this user guide instruct you to perform a step while “on-hook” or “off-hook.”
These terms refer to the position of the handset. “Off-hook” indicates that the handset should be lifted
off of the telephone cradle. “On-hook” indicates that the handset should remain in the cradle and
should not be lifted.
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Single Line Digital Telephone Features 5
This chapter explains how to use the features on your DKT2001 telephone. There is a Quick
Reference section for basic telephone use, followed by the features in alphabetical order.
Before You Begin
If you are a new user of the Strata DKT2001 telephone, you need to find out if your telephone has
been set up for Automatic Line Selection and Ringing Line Preference.
Automatic Line Selection
You have Automatic Line Selection, if you hear dial tone and the Line LED lights steady.
o Lift the handset.
You do not have Automatic Line Selection, if you hear silence.
o Lift the handset and press Line before dialling.
Ringing Line Preference
You have Ringing Line Preference, if you can answer a line ringing your station by lifting the handset.
You do not have Ringing Line Preference, if you have to press Line to answer the ringing call.
Ringing Line Preference is enabled in system programming.
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Before You Begin
Single Line Digital Telephone Features
Incoming Call Ringing Patterns
Your telephone ringing pattern is set in system programming.
Some systems may use the internal call ring pattern—one second ON, three seconds OFF—for
incoming outside calls.
A distinct outside call ring pattern—0.4 seconds ON, 0.2 seconds OFF, 0.4 seconds ON, three seconds
OFF—is available.
Feature Codes
Your telephone may not have all of the features mentioned in this guide. Appendix B lists all of the
feature codes that can be programmed for your telephone system. See your System Administrator to
find out which features and codes apply to your telephone.
Some Exchange line features, such as conferencing, or behind PBX operation require “flashing/
recalling the Exchange line,” to dial PBX feature access code or extension numbers.
o To flash/recall an Exchange line
1. Access an Exchange line.
2. Press Cnf/Trn + #45.
You hear PBX dial tone.
3. You can now dial the PBX
feature access code or
extension number.
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Single Line Digital Telephone Features
Quick Reference
Quick Reference
Making an Internal Call
1. Lift the handset
You hear internal dial tone.
...or lift the handset and press Line
2. Dial the desired station number.
.
Making an Outside Call
1. Lift the handset
You hear internal dial tone.
See Table 14 on page 156.
...or lift the handset and press Line
.
2. Enter an Exchange line number
access code.
You hear dial tone after entering the access code.
3. Dial the desired telephone number.
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Quick Reference
Single Line Digital Telephone Features
Making an Outside Call Using ISDN
If your Strata CT telephone system has Integrated Services Digital Networking (ISDN) features, you
can make calls using this advanced service. See your System Administrator regarding your system’s
capabilities.
1. Lift the handset
You hear internal dial tone.
...or lift the handset and press Line
.
2. Enter an Exchange line number
access code.
See Table 14 on page 156. You hear dial tone after entering
the access code.
3. Enter the desired telephone number. Your call rings through to the destination.
4. If you need to dial a subaddress
(usually required for calling station
equipment at a location requiring
extra dialled digits), then, proceed to
Step 5.
5. Wait for the system to connect you. The default waiting period is four seconds; however, your
system may be set differently.
Answering Calls
o When your telephone rings, lift the
The internal ring pattern is one second ON, three seconds
OFF—for incoming outside calls.
handset and speak
...or lift the handset and press Line
You are connected to the calling party. The Line LED
remains ON.
.
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Single Line Digital Telephone Features
Account Code Calls
Account Code Calls
Account Codes are used for a variety of reasons, including billing, call tracking, and line restriction
applications. The system records the Account Codes and can print the codes and other call details on
a Station Message Detail Recording (SMDR) report.
Forced Account Codes
Some applications may require that you enter an Account Code, called a Forced Account Code,
before dialling a telephone number. Forced Account Codes can be recorded for outgoing calls only.
1. Lift the handset
You hear dial tone.
...or lift the handset and press
Line
.
2. Dial an Exchange line number
access code.
See Table 14 on page 156. The Exchange line accessed must
be set to require a Forced Account Code in system
programming.
3. Enter the Forced Account Code.
4. Dial the telephone number.
You hear dial tone after you press the last digit of a valid
account code or busy tone after you press the last digit of an
invalid code (if your system verifies account codes.)
Emergency Override of Forced Account Code Dialling Requirements
Forced Account Code requirements can be bypassed by up to three emergency numbers, including
911. See your system administrator for these numbers:
1) 999
2)
112
3)
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Account Code Calls
Single Line Digital Telephone Features
Verified Account Codes
Some Strata CT systems verify the numbers entered when you enter Forced or Voluntary Account
Codes. These are called Verified Account Codes.
Voluntary Account Codes
Voluntary Account Codes are optional and can be entered anytime after accessing an Exchange line or
during a call.
An exception is a Voluntary Account Code which is required to change the Toll Restriction
classification of your station. The code gives you access to telephone numbers outside your usual
dialling area and must be entered prior to dialling the telephone number. As an example, if your
station is restricted to local area calls, you can make out-of-state calls by using a Voluntary Account
Code set in system programming.
If the system is set for Verified Account Codes, you must enter specific codes when entering the
Voluntary Account Code(s) or the code is not validated for the SMDR call report.
o To record a voluntary account code
1. After accessing an Exchange line
You hear dial tone and the Exchange line is on Hold.
or talking on a line, press Cnf/Trn.
2. Dial #46.
3. Enter the Voluntary Account Code. Voluntary Account Codes must be entered during the call.
Dial tone stops after the first telephone number digit is
dialled.
4. Dial a telephone number if you
entered the code after accessing the
Exchange line
...or resume talking or hang up if
you entered the code after the call.
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Single Line Digital Telephone Features
Automatic Busy Redial (ABR)
Automatic Busy Redial (ABR)
After reaching a busy outside number, you can activate ABR so that the Strata CT system
automatically redials the number at regular intervals. If the system redials an outside number that is
still busy, ABR resets and tries again. This feature may not be enabled on some (or all) lines in your
system—depending on the telephone line type connected. It also may not be enabled for your station.
ABR is not attempted while your station is busy, but continues to time-out.
1. When you reach a busy number,
You hear confirmation tone.
press Cnf/Trn + #44.
2. Hang up.
3. The system redials, up to 15 times,
every 30 or 60 seconds (depending
on system programming).
4. Your telephone receives ring tone,
when ABR dials the number and it is
available.
The Line LED flashes.
5. Lift the handset and wait for the
party to answer.
If you do not pick up the handset within 30 seconds
after a connection is made, you hear a muted ring for
another 30 seconds, then the call disconnects.
o To cancel ABR
1. Lift the handset
You hear internal dial tone.
You hear confirmation tone.
...or lift the handset and press Line.
2. When you reach a busy number, press
#44.
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Automatic Call Distribution (ACD)
Single Line Digital Telephone Features
Automatic Call Distribution (ACD)
Your DKT2001 telephone must be programmed for ACD in order for ACD features to work. If you
are an ACD agent or supervisor, please refer to the Strata CT ACD Agent and ACD Supervisor’s
Guide(s) for detailed feature instruction.
o To receive ACD calls
o Lift the handset
You are connected to your ACD call.
You hear internal dial tone.
...or lift the handset and press Line
.
.
o To access other ACD features
1. Lift the handset
...or lift the handset and press Line
2. Enter the appropriate access code
sequence:
#4036
ACD Call Pickup
Cnf/Trn + #4033
#4031 + XXXX
Cnf/Trn + 406YY
ACD Help
Log In/Out (XXXX = Agent ID code)
Transfer to ACD Group (YY = ACD Group 01~16 on large
systems, 01~08 on small systems)
#4032
Unavailable
Work Unit
Cnf/Trn + #4038
Note If you receive a fast busy, verify your Agent ID
number or see your System Administrator.
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Single Line Digital Telephone Features
Automatic Callback (ACB)
Automatic Callback (ACB)
After reaching a busy or the Do Not Disturb (DND) mode, you can set ACB to have the system call
you back when the called station is no longer busy or in the DND mode. ACB does not apply to
outside calls.
1. After reaching a busy station, press You hear busy tone, followed by dial tone (two secs.), then
4.
busy tone.
2. Hang up.
You can make other calls while waiting for the called station
to become available.
3. Line rings at a fast rate when the
called station becomes idle.
4. Answer within three rings to
prevent the callback from being
cancelled.
You hear a single tone, as if making a regular internal call. If
you used Tone Signalling instead of Voice First Signalling,
you hear repetitive ringing.
If you hear busy tone after answering, it means the called
party has already received or originated another call. Your
request is not cancelled. You will be called again when the
station becomes idle.
5. If you were attempting to make an
outside call and did not use LCR,
redial the telephone number.
If the original call was made using LCR, the telephone
number is automatically dialled.
o To cancel ACB (to busy or DND station)
1. Lift the handset
...or lift the handset and press Line.
2. Press #43.
You hear internal dial tone.
3. Hang up.
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Attendant Console Calling
Single Line Digital Telephone Features
Attendant Console Calling
Up to four attendant consoles can be installed per system. There can be up to three ways to call the
attendant console, depending upon system programming.
o To call any attendant console
1. Lift the handset
You hear internal dial tone.
...or lift the handset and press Line.
2. Press 0.
The call rings the Attendant Console’s 0 button. These calls
rotate between the consoles if more than one console is
installed.
o To call a particular console
1. Lift the handset
You hear internal dial tone.
...or lift the handset and press Line.
2. Enter the console’s Directory
The call rings the console’s [PDN] button. Your System
Administrator can provide the Attendant Console(s) internal
number(s).
Number [DN] ______.
o To make an emergency call to a console
1. Lift the handset
You hear internal dial tone.
...or lift the handset and press Line
.
2. Press #400.
The In-EMGR LED flashes on all consoles.
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Single Line Digital Telephone Features
Background Music (BGM) Over Telephone Speakers
Background Music (BGM) Over Telephone Speakers
BGM over external speakers is controlled by the System Administrator. If BGM is enabled, you can
turn it ON/OFF for your individual station speaker.
o To enable/cancel BGM on your telephone speaker
1. Lift the handset
You hear internal dial tone.
...or lift the handset and press
Line
.
2. Press #481 (ON)
Confirmation tone is heard. BGM stops playing if the telephone
rings or is paged.
...or #480 (OFF).
Call Forward (CF)
You can set your station to CF to another station or voice mail for a variety of conditions, described in
Step 2.
1. Lift the handset
You hear internal dial tone.
...or lift the handset and press
Line
.
2. Enter a CF access code:
#601-All Calls
You hear confirmation tone.
Forwards all calls immediately; your telephone does not ring.
#602-Busy
Forwards calls immediately when your telephone is busy or in
DND mode.
#603-No Answer
Forwards calls to another station if you do not answer within a
certain time (that you designate). Not available from a rotary
telephone.
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Call Forward (CF)
Single Line Digital Telephone Features
#604-Busy/No Answer
Forwards calls immediately to another station whenever you are
busy on another call. Calls also forward if you do not answer
within a certain time (that you designate). Not available from a
rotary telephone.
3. Enter the Call Forward
destination number.
Confirmation tone is heard.
4. If setting CF-No Answer or
You can enter the amount of time that your telephone rings before
CF-Busy/No Answer, press , it forwards (08~60 seconds). Always enter two digits. If you do
*
enter the time in seconds, then not wish to change the ring time, press then # to make the ring
*
press #.
time the same as the last setting.
If you are unable to dial DTMF tones by pressing and #, see
*
your System Administrator.
You hear a confirmation tone after pressing and again after
*
pressing #.
Notes
5. Hang up.
o
You can continue using your phone in the usual manner while
Call Forward is in effect.
o
If Call Forward is set:
o
Exchange lines that ring your station exclusively will
forward—Exchange lines that ring more than one station
will not forward. (Release 3.2 or higher will allow more
than one station to ring and follow the call forwarding.)
o
Exchange line calls transferred to your station will
forward.
o
o
Internal calls will forward.
Call Forward has priority over the hunt feature set in
system programming.
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Single Line Digital Telephone Features
Call Forward (CF)
o To cancel Call Forward
1. Lift the handset
You hear internal dial tone.
...or lift the handset and press
Line.
2. Press #601.
3. Hang up.
You hear confirmation tone again.
Call Forward—External
This feature enables you to forward new, incoming calls to a number outside of the system.
Call Forward-External does not forward internal calls or calls transferred to your telephone. The only
calls that it forwards are incoming Direct-Dialling-Inward (DDI) calls and calls over Exchange lines
dedicated to ring your station.
However, any of the other Call Forward modes can be set simultaneously with Call Forward-External.
Other Call Forward modes will be active for internal and transferred calls.
forwarded to at Station Speed Dial
location 139 for all processors.
External is set or when you change the
destination. It is not necessary to store the
destination each time; it remains in system
memory.
The Call Forward destination can be a telephone number over
an Exchange line, a station over a Tie line, or a station within
your Strata CT system.
Follow the procedures for “Speed Dial” on Page 140 to store
the destination number.
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Call Forward (CF)
Single Line Digital Telephone Features
Use the Speed Dial storage codes detailed on Page 158. When
forwarding to an outside destination include the Exchange
Line (or Exchange Line group) access code before the
telephone number.
Example: 8015833700, where
801 = Exchange Line access code
5833700 = Telephone number
Important! See Table 14 on page 156 for Exchange Line/
Line Group access codes. The LCR access code
“9” cannot be used.
2. Lift the handset
...or lift the handset and press
Line
.
3. Press #670.
4. Hang up.
Incoming calls will forward to the destination stored at Station
Speed Dial Location 49.
o To cancel Call Forward-External
1. Lift the handset
...or lift the handset and press
Line
.
2. Press #670.
Remote Call Forward—External Destination Change
If Call Forward-External mode is set at your station, you can change the forwarding destination from
a telephone outside of the system.
The destination is normally an external Public Telephone Network Number, but it can also be an
internal Directory Number.
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Single Line Digital Telephone Features
Call Forward (CF)
o To change the destination number
1. Call into the Strata CT system over an
You hear ring back tone signal, then internal dial tone
Exchange line programmed for the DISA for 10 seconds. Try again if you hear busy tone.
feature.
Note See the System Administrator for DISA
telephone numbers.
2. After you hear dial tone, press #670,
You hear a confirmation tone.
then enter a [PDN].
If a number is not dialled, the system automatically
causes the DISA Exchange line to ring at telephones as
a normal incoming call. Then, if the call is not
answered within 15 seconds after the ringing starts, it
disconnects.
3. Enter the Remote Call Forward-External You hear a confirmation tone. See the System
security code.
Administrator for the access code.
4. Enter the new destination number.
You can enter an internal [PDN], or an
Exchange or Tie line access code + an
external telephone number.
With some systems, you can dial a line
group code instead of an Exchange line
number access code (see Table 14 on
page 156).
You cannot enter the LCR access code 9.
Important! Do not press #, since
that ends the
procedure (see Step 5).
Instead, use 44 when
entering an Exchange
line access code.
5. Press #.
You hear a confirmation tone.
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Call Park Orbits
Single Line Digital Telephone Features
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in an orbit (the area where the call is
held). Anyone can retrieve the call from the orbit using the same or a different station. There are 20
General Park Orbits for the system and 1 Personal Park Orbit for each station.
Once you have parked a call in an orbit, you can:
o
o
o
Hang up and retrieve the parked call at a later time
Originate another call
Access a voice paging device to announce the parked call for pickup from another station
o To park a call
1. While on a call, press Cnf/Trn. You hear dial tone.
2. Press #332.
3. Enter a General Orbit Number
You hear a one second confirmation tone. The call is parked at
the orbit or to an assigned [PDN]. If an orbit number is busy,
repeat Steps 1~3 with another orbit number.
(900~919) or [PDN].
4. Hang up.
Once the call is parked, you can make or receive other calls.
Notes
o
o
If the parked call is not retrieved within a specified time, the
call rings back to your phone.
If your phone is busy when the parked call recalls, you hear
two tones of two short beeps, three seconds apart. You can
place the new call on hold and answer the parked recall or
end the second call and answer the parked recall by hanging
up. The parked call remains camped onto your phone until
you respond.
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Single Line Digital Telephone Features
Call Pickup
o To retrieve a parked call from any station
1. Lift the handset
You hear dial tone.
...or lift the handset and press Line
.
2. Press #332 and enter the Orbit
You are reconnected to the parked call.
Number that you used to park the call.
o To park a call and page another station
#331.
2. Enter the General Orbit Number
The original call is now parked in the specified Orbit
Number or [PDN]. After you enter an Orbit Number, a
short burst of dial tone prompts you to enter the Page
access code.
(900~919) or [PDN].
3. Enter a Page Group or Zone access
code (see Tables 15 and 16 on Page
157).
4. Make your announcement and include
the Orbit Number.
5. Hang up to free the paging device.
If the parked call is not retrieved within a specified time,
the call rings back to your phone.
Call Pickup
You can pick up a call that is ringing another station, a call placed on hold at another station, and other
types of calls with the Call Pickup feature.
1. Lift the handset
...or lift the handset and press Line.
2. Press #5.
This begins the call pickup sequence.
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Call Pickup
Single Line Digital Telephone Features
3. Press a Call Pickup code:
You are connected to the caller.
#2 + XXX (XXX=[PDN]/[PhDN]
Pick up a call ringing or on hold at a specific Primary or
Phantom Directory Number [PDN] or [PhDN] (Release
3.1 and above).
#30
Pick up a telephone group page, internal call, or door
phone call ringing a station.
#35 ~ #38
9
Pick up an external page.
Pick up a ringing Exchange line.
Pick up an Exchange line on hold (Lines 1~200).
#7001~#7200
Pick up Calls to a Group
Stations may be assigned in system programming to Pickup Groups. As many as 20 groups can be
created to enable you to easily pick up incoming (new or transferred) or internal calls that are ringing
stations in your group or in other groups. You can belong to more than one group. See the System
Administrator for group assignments.
o To pick up a call that is ringing in your pickup group(s)
1. Lift the handset
...or lift the handset and press Line.
2. Press #5#34.
You are connected to the caller.
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Single Line Digital Telephone Features
Conference Calls
o To pick up a call that is ringing in another group
1. Lift the handset
You hear dial tone.
...or lift the handset and press Line
.
2. Enter #5 + the group pickup access
You are connected to the call after dialling the group
code (#320~#339).
access code. If the called station belongs to more than
one group, any of the Group Pickup codes associated
with those groups will pick up the call.
Note These group pickup access codes can be entered
into a speed dial location for easier access.
Conference Calls
Strata CT enables you to participate in a variety of conference calls:
o
o
o
Up to four stations (including your own) may be conferenced on internal lines.
Up to two stations (including your own) may be conferenced with two Exchange lines.
Step 1: Make a Conference Call or Tandem Two Exchange Lines
1. While on either an external call or
You hear internal dial tone and the call is placed on
hold. You will not hear the held party again until Step
4.
internal call, press Cnf/Trn.
2. If you want to add an outside line, dial
the Exchange line access code.
See Table 14 on page 156 for Exchange line access
codes.
You hear dial tone when the line is accessed. (Up to
two Exchange lines can be conferenced.)
3. Dial the telephone number that you want
to add to the call
...or dial the internal station number.
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Conference Calls
Single Line Digital Telephone Features
4. If you hear a single tone, voice announce On internal calls, the new party must pick up the
the call and ask the party to pick up
handset or press a [PDN] to participate in a conference
call.
...or, if you hear ringing, announce the
call once the party answers
...or, if the called station is busy, you can Note If a called external number is busy, you must
hang up and re-initiate the call.
press the Line button to return to the
existing call.
5. If you are ringing an internal party, press All parties are conferenced.
Conf/Trn after the party answers
...or if you are ringing an outside line,
you can press Conf/Trn before or after
the party answers.
you can exit the conference by pressing
Conf/Trn again before you hang up.
callers. The external lines remain connected.
Step 2: (Optional) Add More Callers to a Conference or Tandem Call
o For Conference calls: repeat Substeps
1~3 of Step 1: “Make a Conference Call
or Tandem Two Exchange Lines” on
Page 129 to add another party to the
conference.
If one of the stations hangs up on a two-station/two
Exchange line conference call, the remaining station
maintains the conference.
...or for Tandem calls: press Cnf/Trn
and hang up.
If only your telephone is connected with two parties on
external Exchange lines, you can exit the call to allow
the two external parties to continue talking.
If you exit the conference call, the Line LED continues
to flash. Your station appears busy to other callers.
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Single Line Digital Telephone Features
Exchange Line Queuing
Exchange Line Queuing
If all outgoing Exchange lines are busy, the Exchange Line Queuing feature will ring your telephone
when one is available.
1. If you hear busy tone after dialling
Busy tone stops, followed by dial tone (two secs.), then busy
tone resumes.
a Exchange line access code, press
4.
2. Hang up. (You can make other calls
while waiting for a line to become
available.)
3. Your telephone rings at a fast rate
when an Exchange line becomes
idle.
4. Answer within three rings to
prevent the callback from being
cancelled.
You hear Exchange dial tone. (If you hear busy tone, it
means the line has already been seized or has received an
incoming call. Your request is not cancelled. You will be
called again the next time a line becomes idle.)
5. Dial the desired telephone number. If the original call was made using LCR (dial 9), the system
automatically dials the number.
o To cancel Exchange Line Queuing
o Lift the handset and press #43
Confirmation tone is heard.
...or press Line + #43.
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Direct Inward System Access (DISA)
Single Line Digital Telephone Features
Direct Inward System Access (DISA)
Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones (push-button
dialling) can call in on Exchange lines programmed for DISA and dial stations or outgoing Exchange
lines without going through an attendant or operator.
1. From outside the system, call the
DISA Exchange line phone
number:___-______.
See the System Administrator for
this number.
2. Listen for the repetitive ringback
tone signal, followed by dial tone.
Try again if you hear busy tone.
3. During the 10 secs. of dial tone,
make your call.
If a number is not dialled, the system automatically causes
the DISA Exchange line to ring at telephones as a normal
incoming call. Then, if the call is not answered within 15
seconds after the ringing starts it disconnects.
To call another station after completing a DISA station call,
the internal party must transfer you. Station Paging and
System Paging cannot be made on DISA calls.
4. If you hear busy tone, press .
If the call is not answered after 6 rings or 24 seconds,
whichever occurs first, you hear busy tone.
*
5. When you hear dial tone, call again.
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Single Line Digital Telephone Features
Direct Inward System Access (DISA)
o To make an outgoing call with DISA
1. From outside the system, call the
DISA Exchange line telephone
number:___-_____.
See the System Administrator for
this number.
then listen for dial tone.
The dial tone is present for 10 seconds to allow direct
dialling of a station internal number or Exchange line access
code. If a number is not dialled, the system automatically
causes the DISA Exchange line to ring at telephones as a
normal incoming call. Then, if the call is not answered
within 15 seconds after the ringing starts, it disconnects.
Try again if you hear busy tone.
3. Dial an Exchange line number or
line group access code. See Table 14
on page 156.
4. If a DISA security code is required
(see the System Administrator), dial
the code and listen for Exchange
dial tone.
If the correct code is not entered, the call is disconnected.
...or if a DISA security code is not
required, you hear Exchange dial
tone.
A timer tone plays (approximately four mins.) that both
parties hear after the call was made.
5. Press 0 to reset the timer four more
minutes; otherwise, the call
disconnects approximately one min.
after the tone.
6. Dial a telephone number.
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Door Phones
Single Line Digital Telephone Features
Door Phones
You can call a door phone and monitor the immediate area surrounding the door phone.
o To call/monitor a door phone
1. Lift the handset
You hear dial tone.
...or lift the handset and press Line
.
2. Dial the door number:
Door Phone ID
Location
1A
1B
1C
2A
2B
2C
3A
3B
3C
4A
4B
4C
#151
#152
#153
#154
#155
#156
#157
#158
#159
#161
#162
#163
o To pick up a door phone call that is ringing another station
1. When you hear a door phone call, lift Door phone calls ring from one to five times, depending on
the handset
system programming.
...or lift the handset and press Line
2. Press #5#30.
.
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Single Line Digital Telephone Features
DTMF Tone Dialling with * and #
DTMF Tone Dialling with * and #
You may have to send and # DTMF tones to some devices or services, such as a voice mail device
*
or computer output service. See your System Administrator to find out whether the button on your
*
telephone has been programmed for DTMF tones or as a Speed Dial button.
o While on an outside call, press , You can now output and #, DTMF tones, and digits 0~9 for
*
*
then #.
the duration of the call. This procedure must be repeated on
each call where you require such output.
Hold
With the Line button, you can place a call on hold or exclusive hold for retrieval at a later time.
Note The Conf/Trn button also places calls on hold (see “Conference Calls” on Page 129) and the
feature “Call Park Orbits” on Page 126).
o While on a call, press Hold
once to hold internal or outside
calls
The Line LED flashes at the internal hold rate.
...or press twice to enable
Exclusive Hold. The Line LED
flashes at the exclusive hold
rate.
Note Exclusive Hold enables you to place a call on hold so
that only you or somebody using a Call Pickup code
at another station can retrieve it.
Retrieve a Call on Hold
o Press Line again.
If a call is not retrieved by a certain time (set in system
programming), it recalls back to your phone. You hear
repeated recall tone (or if you are on the phone, you hear
recall tone twice).
If the held party hangs up, the call is released and the
Exchange provides a hold-release signal.
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Message Waiting
Single Line Digital Telephone Features
Retrieve a Call on Exclusive Hold
o Press Line again.
If a call is not retrieved by a certain time (set in system
programming), it recalls back to your phone. You hear
repeated recall tone (or if you are on the phone, you hear
recall tone twice).
If the held party hangs up, the call is released and the
Exchange provides a hold-release signal.
Message Waiting
If your station is idle or busy on a call while another station tries to contact you, the calling station can
turn on the message waiting LED on your telephone. Your Message Waiting lamp flashes when there
is a message.
When you respond by pressing Msg, you will either hear a voice message or your phone will dial the
telephone which set a callback message. Voice mail devices and stations can leave message waiting
indications.
Up to four Message Waiting indications can be left at a station at one time. One of the indications is
for the Message Centre.
o To answer a Message Waiting light
1. Lift the handset and press Msg.
You hear dial tone after lifting the handset.
Your phone rings the device that set the indication. If there is
no answer, hang up and try later. (The LED continues to
flash.)
...or lift the handset and press Line
+
#408.
2. If your telephone calls a busy
station or there is no answer, hang
up and try later.
The LED continues to flash.
...or you can bypass this message
and listen to the next message by
going on-hook and repeating Steps
1 and 2.
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Single Line Digital Telephone Features
Message Waiting
3. After receiving the message, hang
up.
If the Message Waiting lamp continues
to flash, you have more messages.
o Repeat Steps 1~3 to retrieve them.
o To cancel the Message Waiting light
1. Lift the handset
You hear dial tone.
...or lift the handset and press Line
2. Press #409
.
The Message Waiting indication is cancelled.
Set Message Waiting on Other Telephones
After reaching a busy or unanswered telephone equipped with a Message Waiting indicator, you can
set a Message Waiting indication on the called telephone. A flashing lamp or LED at the called
telephone indicates a call is waiting. The station user can press the button with the flashing LED or
enter #408 to call you back.
1. If a called telephone station is busy A Message Waiting light is set at the station. If you are
or does not answer, press Msg
calling a standard telephone, the telephone must have a
message waiting light. All Toshiba digital or electronic
telephones, as well as the DKT2001 telephones, have
Message Waiting lights.
...or press 7.
2. Hang up.
o To cancel the Message Waiting indication on another telephone
1. Lift the handset
You hear dial tone.
...or lift the handset and press Line
2. Dial the station.
.
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Override Calls
Single Line Digital Telephone Features
3. Press Msg twice
You hear busy tone if the called station is busy, or you hear
repetitive ringing or a single tone if the called station is idle.
...or press #64 + XXX.
The Message Waiting indication on the station is turned
OFF.
(XXX = station number with the
message light.)
Override Calls
Busy Override enables you to send a tone to a busy station to indicate that a call is waiting. Any
station can initiate Busy Override. Off-hook Call Announce is another way to contact a busy station;
it lets you speak to a digital telephone user who is off-hook.
Do Not Disturb (DND) Override lets you send a tone to an idle station in the DND mode to indicate
that a call is coming in. Executive Override enables you to enter a conversation. Executive Override
and DND Override must be enabled in system programming to function.
Busy Override or Off-hook Call Announce
o After reaching a busy station, The busy station receives a tone signal, indicating a waiting call.
press 2
If the busy station has the Off-hook Call Announce (OCA) feature,
...or to OCA, dial 21 or 12.
then you can immediately talk to the called party.
Do Not Disturb (DND) Override
o After reaching a station in
The DND station receives a fast, busy tone signal, indicating that a
call is coming in.
DND mode, press 2.
Note Your station must be programmed for this feature.
Executive Override
o After reaching a busy
You can now enter the conversation. An optional tone signal can be
heard by the called parties prior to your entrance.
station, press 3.
Note Your station must be programmed for this feature.
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Single Line Digital Telephone Features
Paging Announcements
Toll Restriction Override
Stations can be individually restricted from making toll calls. Each station can be allowed or denied
specific area and office codes, long distance information calls, international calls and/or operator-
assisted calls.
You can completely override Toll Restriction at selected stations or you can change the station’s Toll
Restriction class. The station resumes its normal class at the conclusion of the call.
1. Access an Exchange line.
You hear dial tone and the LED flashes at the in-use rate.
You no longer hear dial tone.
2. Press Cnf/Trn +#47.
3. Enter the Toll Restriction Override You hear dial tone. For security reasons, the override codes
Code (four digits).
are only available on a selected basis. See your System
Administrator.
4. Dial a telephone number.
Paging Announcements
You can make page announcements to digital and electronic telephone speakers and external
speakers. Telephones are assigned to specific page groups in system programming. A page can be sent
to external speakers (all zones), if enabled in system programming.
1. Lift the handset
You hear dial tone.
...or lift the handset and press Line
2. Enter a page access code.
.
See Table 15 on page 157.
3. Make your announcement in a
normal voice level and then repeat
the announcement.
4. Hang up when you have completed
your announcement.
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Repeat Last Number Dialled
Single Line Digital Telephone Features
Repeat Last Number Dialled
This feature enables you to easily redial the last number called.
See your System Administrator if this feature doesn’t work. The # button on your telephone may have
been programmed for DTMF tones, rather than Speed Dial.
1. Lift the handset
You hear dial tone.
...or lift the handset and press
Line.
2. Press ##.
The system automatically dials the last telephone number that you
entered.
Speed Dial
Speed Dial enables you to call a telephone number by dialling a brief access code, instead of having to
dial the entire telephone number. There are two types of Speed Dial numbers: Station Speed Dial
numbers, which you can assign to Speed Dial locations and System Speed Dial numbers, which are
assigned from the System Administrator’s station or an attendant console, but they can be used by
other stations.
See your System Administrator if this feature doesn’t work. The button on your telephone may
*
have been programmed for DTMF tones, rather than Speed Dial.
o To store a station speed dial number
1. Lift the handset
You hear dial tone.
...or lift the handset and press Line
2. Press #66.
.
You hear a short tone.
See Table 17 on page 158.
3. Press #
.
*
4. Enter the access code where you
wish to store the telephone number.
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Single Line Digital Telephone Features
Timed Reminders
5. Dial the Exchange line number
access code to be stored.
See Table 14 on page 156.
6. Enter the telephone number.
The number can be up to 20 digits, including the Exchange
line access code.
7. Press #.
You hear confirmation tone once the Exchange line access
code and the telephone number are stored. They will be
automatically dialed when you enter the Speed Dial access
code.
Repeat this procedure to replace the stored telephone number
with a new one.
o To speed dial call
1. Lift the handset
You hear dial tone.
Dial tone continues.
...or lift the handset and press Line
.
2. Press #
.
*
3. Dial a Speed Dial access code.
Dial tone continues while you enter the access code. See
Table 17 on page 158. The system automatically dials the
telephone number assigned to this code.
Timed Reminders
You can set five separate reminders at your station. At the time (hour and minute) set by you, your
telephone beeps. You can set the reminder to occur once or on a daily basis.
1. Lift the handset
You hear dial tone.
...or lift the handset and press
Line
.
2. Dial a timed reminder number
(#605~#609).
3. Enter the time you want to be
reminded.
Use a 24-hour clock format (HHMM).
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Voice Mail Integration
Single Line Digital Telephone Features
4. Press 0 for the reminder to be
repeated every day, or 1 for a one-
time reminder only.
5. Enter 00.
The time is recorded in memory and you should hear a
beeping tone (along with the displayed message) for 30
seconds at the set time.
6. Press #.
7. To cancel the beeping/message
prior to 30 seconds, take the phone
off-hook.
o To cancel a Timed Reminder
1. Press [DN], then the number of the You can only cancel one reminder at a time.
timed reminder (#605~#609)
you want to cancel.
2. Press #.
The reminder is cancelled.
Voice Mail Integration
This section explains how to program your telephone for Call Forward and message retrieval when
using a Toshiba Voice Mail System with your Strata CT system.
Refer to the appropriate Toshiba Stratagy voice processing user guide for more information:
o
Stratagy Voice Processing User Guide
Setting Call Forward
You can program your telephone to forward to the Toshiba Stratagy Voice Mail System to answer
your calls when you are busy or not available.
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Single Line Digital Telephone Features
Setting Call Forward
Voice Mail Identification Code
To direct forwarded calls to your mailbox—your personal storage space for voice messages—and to
ensure that callers receive your personal greeting, you must store a Voice Mail (VM) Identification
(ID) code once for your telephone Intercom Number.
o To store the voice mail ID code
1. Lift the handset
You hear dial tone.
...or lift the handset and press
Line.
2. Press #656.
You hear confirmation tone. #656 is the access code for setting
the Voice Mail Call Forward digit sequence. This code does not
forward calls to the Voice Mail system.
3. Press 91.
4. Enter your mailbox number.
5. Press #.
This could be the mailbox number for your Directory Number.
You hear confirmation tone. The VM ID code is automatically
sent to the Voice Mail system whenever calls to your telephone
are forwarded to it.
Note Steps 1~5 are required for the initial storage of VM ID
code to the Toshiba Stratagy Voice Mail system. Once
programmed, these digits remain in memory until
changed. Repeat Steps 1~5 to change the code.
o To cancel the voice mail ID code
1. Lift the handset
You hear dial tone.
...or lift the handset and press
Line.
2. Press #656.
You hear confirmation tone.
3. Press #.
You hear confirmation tone. The ID code is cancelled.
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Voice Mail Message Retrieval
Single Line Digital Telephone Features
Call Forward To Toshiba Voice Systems
By setting Call Forward to the Toshiba Stratagy Voice Mail System on your telephone, information
about the call will automatically be sent to the Voice Mail system, so that the callers who call your
telephone and call forward to voice mail will be automatically connected to your voice mail box.
Voice Mail Message Retrieval
You can program your telephone to automatically retrieve your voice mail messages.
1. Lift the handset
You hear dial tone.
...or lift the handset and press
Line.
2. Press #657.
You hear confirmation tone. #657 is the access code for
setting the Voice Mail message retrieval digit sequence. This
code does not forward calls to the Toshiba Stratagy Voice Mail
system.
3. Press 92.
4. Enter your mailbox number plus
your security code.
By storing your security code, you avoid having to enter your
code every time you access your mailbox; however, this will
also enable anyone to retrieve your messages from your phone.
If a security code is not desired, do not include it.
5. Press #.
You hear confirmation tone.
o To cancel the voice mail retrieval codes
1. Lift the handset
You hear dial tone.
...or lift the handset and press
Line.
2. Press #657.
You hear confirmation tone.
3. Press #.
You hear confirmation tone. The retrieval code is cancelled.
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Single Line Digital Telephone Features
Voice Mail Message Retrieval
o To retrieve messages
1. When the Msg Lamp flashes, lift
the handset.
The Voice Mail System is called and you are automatically
connected to your Voice Mail box.
2. Press Msg
If you have multiple messages from other telephones, go on-
hook and then repeat this step to skip the next message.
...or press Line, then Msg
...or press #408
Note Your phone must be programmed to retrieve messages
per the previous steps.
...or press Line + #408.
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Voice Mail Message Retrieval
Single Line Digital Telephone Features
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Add-on Module/DSS Console
6
This chapter provides an equipment overview of the following two optional units and describes the
features buttons and their associated LEDs.
o
telephones. Up to two DADMs can be connected to a telephone.
o
Direct Station Selection (DSS) Consoles – available for system operators who do not have an
attendant console. (See “DSS Console” on Page 149.)
DADM
The DADM, model DADM2020, is shown in Figure 5 on Page 148. The buttons can be programmed
for [DSS], Exchange line access, and Station or System Speed Dial. Directory Numbers or other
functions cannot be assigned to DADMs.
Each [DSS] and Line button has an LED that provides a status of the Exchange line or station
assigned to it.
o
The [DSS] LED flashes green when the station equipped with an DADM is calling or transferring
an outside call to a station. (If calling a station, the LED turns steady red when the called station
answers; if transferring to a station, the LED turns steady red when you hang up to complete the
transfer.) The DSS LED is steady red whenever the station associated with the DSS is ringing,
busy, or in the DND mode.
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DADM
Add-on Module/DSS Console
o
An Exchange line LED is green when the Exchange line is in use by the DADM console user. It is
red if it is in use by another telephone user.
209
208
207
206
205
204
203
202
201
200
219
218
217
216
215
214
213
212
211
210
229
228
227
226
225
224
223
222
221
220
239
238
237
236
235
234
233
232
231
230
First DADM
Second DADM
Note The button numbers shown in this figure are examples only and may not reflect the numbers
on your particular station equipment.
Figure 5
Example Button Assignments for the Strata CT DADMs
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Add-on Module/DSS Console
DSS Console
DSS Console
The DSS console operates alongside of a digital telephone to provide the telephone with 60 additional
feature buttons. The buttons can be programmed for [DSS], Exchange line access, All Call Page,
Night Transfer, and Station or System Speed Dial. This guide applies to the DSS Console model
DDSS2060 (see Figure 6).
LEDs on the DDSS2060 model light or flash red or green. For the DDSS2060 model, the Line
(Exchange) and [DSS] LEDs act in the same manner as on the DADM; other feature button LEDs on
both of these models will be red when activated.
209
208
207
206
205
204
203
202
201
200
219
218
217
216
215
214
213
212
211
210
229
228
227
226
225
224
223
221
221
220
239
238
237
236
235
234
233
232
231
230
249
248
247
246
245
244
243
242
241
240
NT
AC
257
256
255
254
253
252
251
250
2039
Note The button numbers shown in this figure are examples only and may not reflect the numbers
on your particular station equipment.
Figure 6
Example Button Assignments (DDSS2060)
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[DSS] Button
Add-on Module/DSS Console
[DSS] Button
The Direct Station Select [DSS] button can appear on both the DADM and DSS Console. Each DSS
button is associated with a particular station in your telephone system. It can be used to transfer an
outside call to the associated station or to make a direct call to the associated station. The [DSS] LED
lights steady red when the station associated with the [DSS] is ringing, busy on a call, or in the DND
mode; or when the associated station is idle, but all appearances of the station’s [PDN] are busy or in-
use by other stations. [DSS] buttons cannot call station [PhDNs], Distributed Hunt Group [DNs], or
ACD Groups.
Features
The LED colour indications and flash conditions described in these feature descriptions apply to both
the DADM and DSS Console model DDSS2060.
Calling a Station
To call a station’s [PDN] from either a DSS console or a DADM, press the [DSS] associated with the
station. A station call with a [DSS] can be made on-hook or off-hook, and with Voice First or Tone
signalling. After pressing the button, treat the call like any other station call made from a digital
telephone.
[DSS] LEDs indicate whether the associated station is idle or busy. The LED is steady red if the
station is busy or ringing, and is not lit if idle. If all the station’s PDN buttons are being used by other
stations, the DSS LED of the station is lit steady red, but the station may be idle. If the station is in the
DND mode, its DSS LED lights steady red.
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Add-on Module/DSS Console
Features
Transfer to an Idle Station
You can transfer internal or outside calls to an idle station from either a DSS console or a DADM.
o To transfer a call to an idle station
1. Press [DSS] corresponding to The call is placed automatically on hold. The Line or [DN]
the station to be called.
LED flashes green at double the on-hold rate, and the [DSS]
LED flashes green.
You hear a single-ring tone. (If using the Tone signalling
mode, you hear successive ring tones.)
2. Announce the call.
3. Hang up.
With Tone signalling, you would have to wait for the called
station to answer before announcing the call.
The call rings the called station when you hang up. While the
called station is ringing, the [DSS] LED is steady red, and the
Line LED flashes green at the on-hold rate or if on a [DN]
button, it goes idle.
When the called station answers the call, the [DSS] LED stays
steady red, and the Line LED becomes steady red.
4. If the station does not answer
before a period set in system
programming, the call recalls
your station.
Call Transfer with Camp-on
You can transfer a call to a busy station from either a DSS console or an DADM. Use the [DSS] to
transfer the call, even though the [DSS] LED associated with the station you are “transferring to” is
red.
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Features
Add-on Module/DSS Console
o To transfer call to a busy station
1. Press [DSS] corresponding to You may hear a busy tone. The original caller is placed
the busy station to be called. automatically on hold. The Line or [DN] LED flashes green at
double the on-hold rate, and the [DSS] LED remains steady
red.
2. Hang up.
The call rings the called station once with the camp-on tone.
While the called station is receiving this tone, the Line LED
flashes green (on-hold rate) or if you are on a [DN] button, it
goes idle. The [DSS] LED remains steady red.
When the called station answers the transferred call, the Line
LED becomes steady red. The [DSS] LED remains steady red.
Note If the busy station is in the DND mode, the call will
not transfer, but will recall your telephone
immediately.
If the call is not answered after a specified Recall time set in
system programming, camp-on is cancelled and the
transferred call rings back.
Call Answering (Exchange Line)
If your DADM or DSS console is equipped with a Line button, you can answer Exchange line calls
from the DADM or DSS console as you would from a digital telephone. See Chapter 2 – Features for
detailed information.
o To answer an incoming Exchange Line call to a DADM or DSS Console
o Press the flashing Line.
Speed Dial
Your DADM or DSS console may be equipped with SD (Speed Dial) buttons that can be programmed
to dial telephone numbers or to access features. SD buttons on either the DADM or DSS console
function like SD buttons on digital telephones. See Chapter 2 – Features for information.
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Add-on Module/DSS Console
Features
Paging
You can make an announcement page to a group of station telephone speakers selected in system
programming with All Call Page on the DSS console. SD (if programmed) on either the DSS
console or the DADM can be used for page announcements. See “All Call Page” on Page 60.
Call Forward Override ([DSS] Override)
Either the DSS buttons on your DSS console or the associated telephone can be set in system
programming to ring stations that are in the Call Forward mode, instead of being forwarded. Usually
the console’s telephone is the unit activated to perform this function. Among other applications, this
feature can be used to notify a person who forgets to deactivate the Call Forward feature after
returning to the office.
Important! DSS buttons on DADMs cannot override Call Forward.
o To override call forward with the console’s associated telephone
1. Press Cnf/Trn or [PDN].
2. Dial the station number set
for call forward.
Make the call as you would from any other station. This
procedure assumes your station has a typical program setting.
o To override call forward with your DSS Console
o Press the station [DSS] set for call forward.
Night Transfer
You can use the DSS console to make the system ring different telephones for incoming calls during
different times of the day. For further details, refer to the Strata CT System Administrator’s User
Guide.
o To enable/disable night transfer
o Press Night Transfer to toggle night transfer ON/OFF.
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Features
Add-on Module/DSS Console
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Digital Telephone Access Codes A
This appendix contains access codes for outside Speed Dial numbers, Exchange lines, Paging Group
and Paging Zone Codes.
Exchange Line Access Codes
Exchange lines are used when you dial an outside number. If your telephone does not have a CO or
Line button, you can enter the appropriate code listed in Table 14 to access an outside line.
You can also store the code on a Speed Dial (SD) button for one-touch access. If you are storing an
Exchange line access code onto a Speed Dial code, enter 44 before the Exchange access code (e.g., to
store code 7001, enter 447001).
In some systems, 9 is used as a general group code or to access Least Cost Routing (LCR). System
users are required to dial 9 in order to access an outside line. If you press 9 in a system programmed
with LCR, you may not hear internal dial tone, depending on system programming.
See your System Administrator for the code which applies to your telephone.
o To access a line
o Press [PDN] + Exchange Line Access Code
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Feature Access Codes
Digital Telephone Access Codes
Table 14
Exchange Line Access Codes
Processor
Exchange Line Access Codes
B1CU
9 or 801~808 or #7001~#7032
9 or 801~816 or #7001~#7120
9 or 801~816 or #7001~#7200
B2CAU/B2CBU
B3CAU/B3CBU
B5CAU/B5CBU
Notes
o 801~816 accesses line groups 1~16, respectively.
o #7001~#7200 accesses individual lines 1~200, respectively.
Feature Access Codes
See Table 7 on Page 67.
Paging Access Codes
Your telephone can be assigned to page group(s). Telephones can be a member of more than one
group and each group can have as many as 120 stations. Station users can access each group
separately by dialling an access code (Tables 15~16).
o To enter a paging group access code
o Press [PDN] + Access Code
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Digital Telephone Access Codes
Paging Access Codes
Table 15
Paging Groups
Paging Group
Access Code
#311
Paging Group
Station Group E
Station Group F
Station Group G
Station Group H
Access Code
#315
Station Group A
Station Group B
Station Group C
Station Group D
#312
#316
#313
#317
#314
#318
Table 16
External Paging Zones
External Paging Zone
Access Code
External Paging Zone
Access Code
Paging
All Call Page Zone
Paging
#30
#39
All Call, External Page Zone
B1CU, B2CAU/B2CBU, B3CAU/B3CBU
Zone A
Zone B
#35
Zone C
Zone D
#37
#38
#36
B5CAU/B5CBU
Zone A
Zone B
Zone C
Zone D
#351
#352
#353
#354
Zone E
Zone F
Zone G
Zone H
#355
#356
#357
#358
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Speed Dial Access Codes
Digital Telephone Access Codes
Speed Dial Access Codes
The number of station and system speed dial numbers available to you depends on the size of your
company’s telephone system. Check with your System Administrator to find out which codes apply to
your system.
Once you store a telephone number on any of the codes listed below, you can dial the number by
entering the code, such as 100 or Speed Dial + 100.
*
Table 17
Speed Dial Access Codes
Telephone System Size
Station Speed Dial Codes
System Speed Dial Codes
Small System
B1CU
100~139
200~999
Medium System
B2CAU/B2CBU and B3CAU/B3CBU
100~139
100~139
200~999
200~999
Large System
B5CAU/B5CBU
Table 18
Speed Dial Number Linking
System
System Speed Dial Codes that can be Linked to other Speed Dial Codes
B1CAU,
990~999
990~999
B2CAU/B2CBU and B3CAU/B3CBU
B5CAU/B5CBU
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Single Line Digital Telephone Access
Codes
B
This appendix contains access codes for outside Speed Dial numbers, Exchange lines, Paging Group
and Paging Zone Codes.
Exchange Line Access Codes
Your system may require that you enter an Exchange line code when you make an outside call. The
telephone.
o To access a line
1. Lift the handset
...or lift the handset and press Line.
2. Enter an Exchange Line Access Code
(see Table 19).
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Paging Access Codes
Single Line Digital Telephone Access Codes
Table 19
Exchange Line Access Codes
Processor
Exchange Line Access Codes
9 or 801~808 or #7001~#7032
9 or 801~816 or #7001~#7120
9 or 801~816 or #7001~#7200
B1CAU
B2CAU/B2CBU & B3CAU/B3CBU
B5CAU/B5CBU
Notes
o
In some systems, 9 accesses a general group code, an outside line, or Least Cost Routing (LCR). System
users are required to dial 9 in order to access an outside line. If you press 9 in a system programmed
with LCR, you may not hear internal dial tone, depending on system programming.
o
o
#7001~#7200 accesses individual lines 1~200, respectively.
Paging Access Codes
Your telephone can be assigned to page group(s). Telephones can be a member of more than one
group and each group can have as many as 120 stations. Station users can access each group
separately by dialling an access code (Tables 20~21).
o To enter a paging group access code
o Access a line, then enter an Access Code.
Table 20
Paging Groups
Paging Group
Access Code
#311
Paging Group
Station Group E
Station Group F
Station Group G
Station Group H
Access Code
#315
Station Group A
Station Group B
Station Group C
Station Group D
#312
#316
#313
#317
#314
#318
Note If you are storing onto a Speed Dial code, enter 44 in place of #.
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Single Line Digital Telephone Access Codes
Speed Dial Access Codes
Table 21
External Paging Zone
B1CAU, B2CAU/B2CBU, B3CAU/B3CBU
External Paging Zones
Access Code
External Paging Zone
Access Code
Zone A
Zone B
#35
#36
Zone C
Zone D
#37
#38
B5CAU/B5CBU
Zone A
Zone B
Zone C
Zone D
#351
#352
#353
#354
Zone E
Zone F
Zone G
Zone H
#355
#356
#357
#358
Speed Dial Access Codes
The number of station and system speed dial numbers available to you depends on the size of your
company’s telephone system. Check with your System Administrator to find out which codes apply to
your system.
Once you store a telephone number on any of the codes listed below, you can dial the number by
entering the code, such as 100 (see Table 22.)
*
Table 22
Speed Dial Access Codes
Telephone System Size
Station
System
Speed Dial Codes
Speed Dial Codes
Small System
B1CAU
100~139
100~139
100~139
200~999
200~999
200~999
Medium System
B2CAU/B2CBU & B3CAU/B3CBU
Large System
B5CAU/B5CBU
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Speed Dial Access Codes
Single Line Digital Telephone Access Codes
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Button Labels
C
All flexible buttons must be programmed for your telephone in system programming and vary for
individual telephones. If a button does not appear on your display or telephone keystrip label, see
your System Administrator for button assignments.
The button labels in Table 23 are for the 2500-series telephone mode.
Table 23
Feature Button Definitions
2000-series Telephone
Definitions
Account Code Button
Account Code
Press to enter a Voluntary Account Code anytime during an Exchange line call without
interrupting the conversation.
Alarm Reset Button
Press to turn off a telephone alarm connected to a facility alarm mechanism.
Alarm Reset
Alert Signalling Buttons
Alert Signal
(1, 2, 3, or 4)
Press to alert a predesignated station with a distinctive sound and to indicate a pre-arranged
meaning and visual indication to a predesignated station. Up to four Alert Signal buttons can
be assigned to a telephone.
All Call Voice Page Button
Press to page all of the digital and electronic telephones in the All Call Page group.
All Call Page
Automatic Busy Redial Button
Auto Busy Redial
Press to set up Automatic Busy Redial after receiving a busy tone on a dialled Exchange line
call (not available when calling on tie or DDI Exchange lines).
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Speed Dial Access Codes
Button Labels
Table 23
Feature Button Definitions (continued)
2000-series Telephone
Definitions
Automatic Callback Button
Press to recall a busy station or station in the Do Not Disturb (DND) mode as soon as that
station becomes idle or deactivates DND. Also used for Exchange line queuing when all lines
are busy.
Auto Callback
Call Forward-All Calls Button
Press to forward all calls to another station or voice mail device.
Call Frwd All Calls
Call Frwd Busy
Call Forward-Busy Button
Press to forward calls immediately to another station or voice mail device when your station is
busy or in the DND mode.
Call Forward-Busy/No Answer Button
Call Frwd Busy
NAns
Press to forward calls immediately to another station or voice mail device when your station is
busy or in DND mode. Also forwards calls when your station is not answered after 8~60
seconds (set at your station).
Call Forward-No Answer Button
Press to forward calls to another station or voice mail device when your station is not
answered after 8~60 seconds (set at your station).
Call Frwd No
Answer
Call Forward-External Button
Press to forward Private or DDI line calls to an external or internal telephone number.
Call Frwd External
Call Frwd to
Call Forward-Fixed Button
Press to forward all calls to a station or voice mail device assigned in system programming.
Call Pickup Button
Directed Pickup
Press to initiate a ringing Directed Call Pickup of Exchange line, [DN], and page calls.
Tenant Call Pickup Buttons
If the system is shared by tenants, the Directed Pickup 1~4 buttons pick up ringing Exchange
line calls for Tenants 1~4 respectively.
Directed Pickup
(1, 2, 3, or 4)
Do Not Disturb Button
Press to lock your station in or out of the DND mode.
Do Not Disturb
DSS
Direct Station Selection Button(s)
Press to ring a preselected station. The LED associated with each DSS button provides the
status (idle/busy) of the station assigned to the button.
Flash/Recall Button
Press to perform the following functions: Disconnect and recall dial tone on a Exchange line;
access PBX features; enter a pause or flash/recall signal when programming speed dial
numbers.
Flash/Recall
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Button Labels
Speed Dial Access Codes
Table 23
Feature Button Definitions (continued)
2000-series Telephone
Definitions
Group Pickup Button
Group Pickup
Press to pick up a call that is ringing a station that belongs to a Pickup Group that your station
is a member of.
Handset Off-hook Call Announce Button
Press this key while off-hook busy with a call and while being called by an internal caller who
initiates off-hook call announce to switch the talk path from the current call to the off-hook call
announce internal caller.
HS OCA Talkback
Message Select Button
LCD Msg Select
Line
Press to enable system and personal messages to be displayed on the optional 32-character
LCD.
Line Button
Press to answer or access an outside Exchange line.
Microphone Cutoff Button
Press to turn the microphone off/on while idle, providing privacy when you receive handsfree
internal calls. Also functional when your station receives calls—the Mic button controls the
microphone when you originate calls.
Microphn Cut-off
Unanswered (Lost) Call Automatic Dial Button
Press to automatically dial the stored number shown on the LCD. Unanswered calls will be
stored on this button and the LCD.
Missed Call Auto
Dial
Additional Message Waiting Buttons
Phantom Directory Numbers allow multiple Message Waiting buttons with LEDs for up to four
different Directory Numbers [DNs] other than your Primary Directory Number [PDN]. It
performs the same Message Waiting functions as the MW/FL button.
Msg Wait
Night Transfer Button
Night Transfer
Press to control the system’s Exchange line ringing pattern for after-hours incoming calls.
Tenant Night Transfer Buttons
Press the appropriate button to control the system’s Exchange line ringing patterns for after
hours incoming calls for either of the tenants that share a single Strata DK280 system.
Night Transfer
(1~4)
Night Transfer Lock Buttons
Initiates entry of the NT Lock password. NT L LED will be on when the system ring mode
(Day/Day2/Night) is locked.
NT Lock
(1~4)
Park Orbit Display Button - LCD Telephones Only
Orbit List
Press to display call(s) parked in orbit. If there are multiple parked calls, a + sign appears on
the LCD.
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Speed Dial Access Codes
Button Labels
Table 23
Feature Button Definitions (continued)
2000-series Telephone
Definitions
Park/Page Button
Park and Page
Press to park internal or outside call in orbit and announce to other telephones or paging
speakers to retrieve the parked calls.
Park Button
Park in Orbit
Pooled Line Grp
Privacy on Line
Press to park internal or outside calls in an orbit. Call retrieval can be made locally from the
same parking telephone or remotely from a different telephone.
Pooled Line Button
Press to access an available Exchange line from a group of lines appearing under one button.
Privacy Button
Press to block Privacy Override on common Exchange line buttons. This button does not
block Busy Override or Executive Override.
Privacy Release Button
Press to release privacy on common Exchange line buttons, enabling other station users to
enter your conversations on those buttons. Privacy release does not apply to common [DN]
buttons which are always private.
Privacy Release
Release and Answer Button
Release and Ans
Release Call
Press to disconnect or complete the transfer the current Exchange or [DN] call and
automatically answer the new incoming Exchange or [DN] call.
Release Button
Press to disconnect or complete the transfer of the current Exchange or [DN] call and to place
your station in the idle condition.
Save Button
After dialling an outside or internal directory number, press to “save” the number. Later, you
can have the system automatically redial the number for you when you press the button after
accessing an internal or outside line.
Save Last Number
Speed Dial Button
SD or Customised
Button
Press to Speed Dial a telephone number or feature access codes. SD buttons can be used
as either System Speed Dial numbers or Station Speed Dial numbers.
Speed Dial Select Button
Press (in conjuncton with Redial) to store and access Speed Dial number.
Speed Dial
Pause (Long) Button
Press to insert a 10-second pause when programming Speed Dial numbers.
Spd Dial Lng Pause
Pause Button
Spd Dial Pause
Press to set either a one-half or two-second pause when programming Speed Dial numbers.
(The pause time is set in system programming).
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Button Labels
Speed Dial Access Codes
Table 23
Feature Button Definitions (continued)
2000-series Telephone
Definitions
Subaddress Button
Press to enter a subaddress on an ISDN trunk outgoing call.
Sub
Background Music Button
Press to turn Background Music on or off over your station speaker.
Tel Set Music
Tone Button
Tone Dial Select
Unlock Door
Press to change the outgoing dialling of the Exchange line in use from dial pulse to tone
signalling.
Door Lock Buttons
Press to unlock a door lock mechanism.
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Speed Dial Access Codes
Button Labels
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Notes to Users
Step 1: Safety Approval
Toshiba Information System (U.K.) Ltd declare that the Strata CT complies with the EEC’s LVD
directive, (Directive No. 73/23/EEC). The product has been assessed and found to comply with
EN60950:2000.
The notes listed below form part of the products compliance with the aforementioned European
Norm.
1-1. The system, PCOU/RCOU/RCOS unit, must be earthed. The earth connection must be
hardwired to a main distribution point. The main cabinet must be earthed.
1-2. Table A1 below identifies and classifies the ports available on the system:
Table A1
Type of Circuit
(EN60950
Classification)
Port Location
Power Supply
Port Description
For connection of external 24 volt batteries.
For connection of external Music-on-Hold source
SELV
BPSU672F
SELV
Processor Boards:
B1CU1F,B2CAU1A,
B3CAU1A, B5CAU1A
SELV
SELV
TNV3
TNV3
TNV3
PDKU2A
For connection of Toshiba propriety terminals.
For connection of Toshiba Visually Handicapped Console terminals.
For connection of approved 2 wire devices.
PEKU2F
RSTU1F
RSTU3F
For connection of approved 2 wire devices.
PCOU2F/PCOUS2F
For connection to PTO provided Loop Call Unguarded Clear
exchange lines.
TNV3
RCOU3F/RCOS3F
For connection to PTO provided Loop Call Unguarded Clear
exchange lines.
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Safety Approval
Notes to Users
Table A1
(continued)
Type of Circuit
(EN60950
Classification)
Port Location
RBSU2A
Port Description
TNV1
2 Cct ISDN2, (CTR3), Basic Rate I/F. For connection to euro-ISDN
services.
TNV1
RBSU1A
2 Cct ISDN2, (CTR3), Basic Rate I/F. For connection to euro-ISDN
services.
TNV1
TNV1
RBSS1A & RBSS2A
RPTU1F
2 Cct ISDN2, Basic Rate I/F. For connection to euro-ISDN services.
1ccts ISDN30, (CTR4), primary rate I/F> For connection to euro-
ISDN services.
TNV2
TNV2
SELV
SELV
PACU2F
PEMU2F
PEPU2A
PIOU2A
4Cct AC15 Private Circuit I/F, (CTR17). For connection to PTO
Private Circuit services.
4Cct AC15 Private Circuit I/F, (CTR17). For connection to PTO
Private Circuit services.
Contains various ports for connection of audio paging amplifiers, dry
relay contacts to control external equipment.
Contains various ports for connection of audio paging amplifiers, dry
relay contacts to control external equipment,two RS232 ports for
connection to PCs or printers.
SELV
PIOUS2A
Contains various ports for connection of audio paging amplifiers, dry
relay contacts to control external equipment,two RS232 ports for
connection to PCs or printers.
SELV
SELV
RSIU1A
RSIS1A
Serial port board, (1 x V24), for programming/Call Logging.
Serial port board, (1 x V24), for programming/Call Logging. Fits on
RSIU1A.
SELV
SELV
RRCU1A
Optical interface board for connecting remote cabinets.
Headset ports on any of the range of key telephones.
EKT and DKT
Any peripheral apparatus connected to the above ports must have the same EN60950 classification.
ie.
o
SELV ports must only be connected to SELV type ports.
TNV ports must only be connected to TNV type ports.
o
1-3. The system must hardwired into a switched fused spur, this spur must be installed in
accordance with 16th edition of the IEE wiring regulations, aka BS7671:1992.
1-4. Environmental Installation details.
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Notes to Users
EMC Compliance
The Strata CT is designed to work within the following environmental conditions:
o
Operating temperature 0oC to 40oC
Humidity 20% to 80%
o
1-5. Lithium Batteries
Warning!
All service personnel are informed that Lithium type battery cells are fitted to the
following units - B1CU1F, B2CAU1A, B2CBU1F, B3CAU1A, B3CB1F, B5CAU1A, B5CBU1F.
In accordance with safety requirements you are advised that in the event of these cells
going faulty, the entire unit must be returned to Toshiba Information Systems for correct
disposal. Under no circumstances must the cells be removed or replaced.
Step 2: EMC Compliance
Toshiba Information Systems (U.K.) Ltd declare that the Strata CT complies with the EEC’s EMC
directive, Directive No. 89/366/EEC as amended by directive 92/31/EEC. The product has been
assessed and found to comply with the following generic standards, in the present absence of any
product specific standards:
o
EN55022:1998, (Emissions)
EN52024:1998 (Immunity)
o
The notes listed below form part of the products’ compliance with the aforementioned European
Norm.
To ensure EMC compliance the system must installed in accordance with the instructions in the
“Installation and Maintenance” manual. In order to maintain compliance any shielded cables supplied
and/or ferrite suppression cores must be used.
Equipment details
Base Cabinet Dimensions:
Expansion Cabinet Dimensions:
Height - 296mm
Width - 672mm
Depth - 270mm
Height - 254mm
Width - 672mm
Depth - 270mm
Weight - 14.1kg (fully equipped)
Weight - 14.1kg (fully equipped)
Warning!
This is a Class A product. In a domestic environment this Product may cause radio
interference in which case the User may be required to take adequate measures
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Type Approval
Notes to Users
Step 3: Type Approval
Toshiba Information Systems (UK), Ltd, (TIU), hereby declares that the Strata CT product complies
with the requirements of the EC Directive 1999/5/EC, (aka Radio & Telecommunications Terminal
Equipment directive). A manufacture’s Declaration under this Directive allows connection to the
relevant Public Network Services and the right to place the Product on the market.
The Strata CT is classified as “Call Routing Apparatus” it is intended to be connected to the various
Public Telecommunications Network Services for the purpose of generating and terminating “calls”.
Table A2 below lists the intended purposes of all the system interfaces.
Table A2
Interface Type
PCOU2F/RCOU3F/RCOS3F
RPTU1F
Network Service
Analogue Loop Calling Unguarded Lines
Euro ISDN30 service. Approved to CTR 4.
RBSU1A & RBSU2A
PACU2F
Euro ISDN2 service. Approved to CTR 3.
Analogue 4 wire Private Circuits, uses AC15 signalling. Approved to TBR 17.
Analogue 4 wire Private Circuits, uses DC5 signalling. Approved to TBR 17.
PEMU2F
The system must be installed in accordance with BS6701 parts 1 and 2, the latest issue shall apply.
Toshiba Information Systems claim approval to OFTEL general variation NS/V/1235/P/100020. The
information contained in this paragraph supports Toshiba’s claim:
The following features require the interconnection of 2 or more exchange lines.
o
o
o
o
Multi-party conferencing
Call Forward External*
Translation of Un-used Extension numbers*
DISA*
*Warning! These features can allow an Incoming callers access to an outgoing exchange line. There is
an engineering programming parameter which can disable these features. In addition the
DISA feature can be “password” protected. USERS SHOULD BE AWARE THAT THESE
FEATURES CAN BE USED FOR FRAUDULENT PURPOSES. Please consult your supplier
to ensure any necessary security measures are enabled.
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Notes to Users
Network Planning Information
Step 4: Network Planning Information
4-1. Strata CT Tone Plan.
Table A3 below lists the characteristics of the tones and signals used in Strata CT.
Table A3
Tones/Signal to:
Exchange Line
DKT
Frequency
Cadence
Meaning
Call on Hold
Music On Hold
N/A
500/640Hz
modul.10Hz
1300/1780Hz
modul.10Hz
860/1180Hz
modul.10Hz
2000Hz mod by 10Hz
500Hz
1s On 3s Off
1s On 3s Off
1s On 3s Off
1s On 3s Off
1s On 3s Off
0.6s On 1000Hz/0.6s On 800Hz
0.6s On 1000Hz/0.6s 800Hz
0.7s On 660Hz/0.7s On 500Hz
1s On 3s Off
I/C PSTN call Opt.1.
I/C PSTN call Opt.2.
I/C PSTN call Opt.3.
I/C PSTN to Busy DKT
I/C Int call
Call from D/phone A
Call from D/phone B
Call from D/phone B
Busy/DND Override
1000/800Hz
1000/800Hz
660/500
2000Hz
2 Wire extns
20Hz
1s On 3s Off
80 or 160mS
80 or 160mS
80 or 160mS
0.9 ON/0.1s Off
Ring Signal
DTMF A
DTMF D
DTMF B
MWI Signal
Voice Mail Answer
Voice Mail Disconnect
Voice Mail Recall
Message Waiting Signal
Tie Lines
400Hz
0.375s On/0.375s Off
Continuous
0.4 On/0.2s Off/0.4s On/2s Off
0.375s On/0.375s Off
Extension Busy
Dial Tone
Ring Tone
350/440Hz
400/450Hz
400HZ
Delay Busy Tone
DISA calls
400Hz
0.375s On/0.375s Off
Continuous
0.4 On/0.2s Off/0.4s On/2s Off
0.375s On/0.375s Off
Extension Busy
Dial Tone
Ring Tone
350/440Hz
4000/450Hz
400Hz
Delay Busy Tone
Internal general
350/400Hz
400/450Hz
400Hz
400Hz
400Hz
Continuous
Dial Tone
Ringing Tone
Extension Tone
NU/Reorder Tone
Executive override
0.4 On/0.2s Off/0.4s On/2s Off
0.375s On/0.375s Off
0.375s On/0.375s Off
1s On
4-2. System Port to Port losses.
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Network Planning Information
Notes to Users
Table A4 below lists the various “typical” transmission gains/losses when inter-connecting the
various port types.
Table A4
PCOU2F/
RCOU3F/
RCOS3F
Sys Port Type
RBSU1A
RPTU1F
PEMU2F
PACU2F
RSTU3F
to fm
to
fm
to
fm
1.9
0
to
fm
1.9
0
to
fm
to
fm
PCOU2F/RCOU3F/RCOS3F
RPTU1F
3.7
1.9
1.9
3.1
3.7
1.8
1.8
3.2
1.8
0
1.8
0
3.1
3.2
-0.7 -1.5
RBSU2A
0
0
0
0
PEMU2F
1.3
1.3
1.3
1.3
2.6
2.6
-2.0 -2.0
PACU2F
-0.7 -1.5 -3.4 -2.5 -3.4 -2.5 -2.0 -2.0 -6.0 -6.0
_0.5 -1.0 -2.4 -2.8 -2.4 -2.8 -1.1 -1.5 -5.9 -6.2 -5.2 -5.2
RSTU3F
-Values indicate a transmission loss.
4-3. Loudness Rating.
The table below lists the measured loudness rating of the Toshiba proprietary terminals.
SLR and RLR @ 0km PSTN. (All values are +/-dB)
Table A5
System Port Type
PDKU2F ITS-A
SLR
1dB
6dB
RLR
PCOU2F/RCOU3F/RCOS3F
-5dB to -16dB
RPTU1F/
RBSU1A/
TBSU1A
2dB to -10dB
PEMU2F
PACU2F
4dB
8dB
-2dB to -14dB
0dB to -9dB
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Index
automatic hold 24
A
about this book
conventions xi
how to use this guide x
organisation x
B
background music (see BGM)
BLF display 90
busy override 58, 138
button labels 163
[DSS] 150
ABR 21, 117
ACB 22, 119
access codes
feature 66
using 27
account code
[PDN] 7
[PhDN] 7
forced account codes (verified/non-verified) 18
ACD 118
advisory messaging 96
alert signalling 20
[SDN] 7
directory number 7
feature 8
fixed 4
flexible 6
all call page 60
hold 4, 109
answering 113, 114
attendant console calling 21, 118
auto dial missed calls 92
automatic busy redial 21, 117
automatic call distribution (see ACD)
LCD 9
line 109
mic 5
mode 84
Msg 5, 109
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page 85
Redial 5
conference calls 41, 132
control buttons 84
Scroll 85
Spkr 6
D
DADM 147
DDI 91
C
call
digital telephone access codes 155
digital telephone models
(see telephone models) 2
direct station selection buttons 44
directed call pickup 37
directory number 7
DISA 42, 132
park orbits 126
pickup 127
call forward 25, 121
all calls 28
busy⁄no answer 30
external 32, 123
fixed 31
modes 26
incoming calls 42
no answer 29
outgoing calls 43
to voice mail 142
to voice systems 80
using the buttons 27
call park
DKT2510-FS 2
DKT2510-FSD 2
DKT2520-FS 2
orbit list display 91
orbits 34
call pickup 36
directed 37
call transfer 38
with camp-on 38
call waiting 40
called station messaging 98
calling
DND 119
DND override 138
do not disturb (DND) 44
do not disturb override 58
door lock 45
door phones 46, 134
[DSS] button 150
DSS 44
console 147, 149
internally 113
outside 113
CLI/DDI information mode 91
Cnf/Trn 4, 109
E
emergency
call to a console 120
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Index
emergency ringdown 48, 51
exchange line
H
handsfree answerback 49
hold 4, 109, 126, 135, 136
hotline service
queuing 131
executive override 58, 138
exit from any mode 85
external paging zones 161
I
incoming DISA calls 42
indicators
F
integrated services digital networking (ISDN) 114
ISDN
feature access codes 66
feature buttons 8
features 150
feature codes 67
call answering (exchange line) 152
call forward override ([DSS] Override) 153
call transfer with camp-on 151
calling a station 150
night transfer 153
paging 153
L
LCD 9
buttons 9
how to enter characters 93
messages 95
operation 83
telephones 27
speed dial 152
transfer to an idle station 151
flash/recall 69
flexible buttons 6
forced account codes 115
forced account codes (verified/non-verified) 18
incoming calls 28
outgoing call 27
line 109
liquid crystal display (LCD) 9
G
group called station messaging 99
group listening 49
group pickup 37, 38
M
memo 102
speed dial 102
timed reminders 104
message 95
calls to other groups 38
calls within your group 38
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Index
advisory 96
called station 98
executive 58
privacy 59
group called station 99
notifications 98
override calls 57
remote calling station 97
silent (busy station) 101
station 95
P
page announcements 60
page button 85
Park 126
park and page 127
park orbits 126
phantom directory number 7
pickup 127
primary directory number 7
privacy
system 95
message waiting 136
other telephones 137
message waiting light
on [PDN] 52
on another telephone 53
messages, memos, and name display 93
mic 5
microphone cut-off 54
missed calls
mode button 84
on-line 61
override 59
Q
Msg 5, 109
quick reference 15
N
R
redial 5
release and answer 62
remote calling station messaging 97
remote destination change 33
repeat last number dialled 140
retrieve and auto dial missed calls 92
ringing
O
OCA 54, 138
off-hook 11, 110
off-hook call announce 54, 138
on-hook 11, 110
outgoing DISA calls 43
override 138
patterns 112
busy 58
busy, DND, executive 138
do not disturb 58
S
saved number redial 62
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Index
scroll button 85
U
secondary directory number 7
single line digital telephone access codes 159
soft keys 85
using access codes 27
V
voice mail 142
display 86
how to use 86
making a conference call (example) 87
prompts 89
message retrieval 144
voice mail integration 78
message mailbox 78
speakerphone 63
access codes 158
message retrieval 79
multiple message retrieval 80
volume 4, 6, 109
controls 11, 110
voluntary account codes 116
voluntary account codes (verified/non-verified) 19
number linking 69
pause and flash/recall storage 69
long pause 69
memos 102
pause 69
Spkr 6
SP-OCA 56
start (ISDN button) 16, 51
T
telephone models 2
timed reminders 72, 141
toll restriction override 59, 139
tone⁄pulse dialling 74
transfer calls 109, 126, 127
two (tandem) exchange line connection 75
[DN] 75
exchange line buttons 76
supervision 77
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Index
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