Sony Security Camera HQ1 User Manual

Multi-Profile  
HQ1 CCD Box Type  
Network Camera  
User’s Manual  
Firmware Version 3.0.2  
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Network Camera User’s Guide  
Declaration of Conformity  
This device complies with part 15 of the FCC Rules. Operation is subject to the following two  
conditions:  
(1) this device may not cause harmful interference, and  
(2) this device must accept any interference received, including interference that may cause  
undesired operation.  
IMPORTANT NOTE: To comply with the FCC RF exposure compliance requirements, no  
change to the antenna or the device is permitted. Any change to the antenna or the device could  
result in the device exceeding the RF exposure requirements and void user’s authority to operate  
the device.  
NOTICE TO USERS  
© 2006~8 All rights reserved. This manual or the software described herein, in whole or in part,  
may not be reproduced, translated or reduced to any machine readable form without prior written  
approval.  
WE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE  
OR OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY  
DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR  
ANY PARTICULAR PURPOSE WITH REGARD TO THIS MANUAL, THE SOFTWARE OR  
SUCH OTHER INFORMATION. IN NO EVENT SHALL WE BE LIABLE FOR ANY  
INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, WHETHER BASED ON  
TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH  
THIS MANUAL, THE SOFTWARE OR OTHER INFORMATION CONTAINED HEREIN OR  
THE USE THEREOF.  
We reserve the right to make any modification to this manual or the information contained herein  
at any time without notice. The software described herein may also be governed by the terms of a  
separate user license agreement.  
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Network Camera User’s Guide  
Table of Contents  
Overview ............................................................................................................................. 6  
Introduction................................................................................................................. 6  
Features....................................................................................................................... 6  
Minimum System Requirements................................................................................. 7  
Package Contents................................................................................................................ 8  
Physical Description........................................................................................................... 9  
Install the Camera in LAN................................................................................................ 11  
Preparation ....................................................................................................................... 13  
Search and Set up by IPWizard................................................................................. 13  
Search................................................................................................................ 13  
Wizard............................................................................................................... 14  
®
Using UPnP of Windows XP or Vista..................................................................... 17  
Install the Device behind a NAT Router................................................................... 18  
Access the device from the Internet Explorer for the first time................................ 19  
Logging in as an User ............................................................................................... 20  
Logging in as an Administrator................................................................................. 20  
Operating the Network Camera........................................................................................ 21  
Monitor Image Section ............................................................................................. 21  
Video Profile............................................................................................................. 21  
Streaming Protocol.................................................................................................... 22  
Language................................................................................................................... 22  
De-Interlace............................................................................................................... 22  
2-Way Audio ............................................................................................................. 22  
Vertical Flip............................................................................................................... 22  
Status Bar.................................................................................................................. 23  
ActiveX Control........................................................................................................ 23  
Digital Zoom..................................................................................................... 24  
Record............................................................................................................... 24  
Snapshot............................................................................................................ 25  
Voice ................................................................................................................. 25  
Statistics ............................................................................................................ 26  
About................................................................................................................. 27  
Administrating the Device................................................................................................. 28  
System Setting .......................................................................................................... 28  
Network: Configure Network settings.............................................................. 28  
Network..................................................................................................... 28  
DDNS service ........................................................................................... 30  
PPPoE ....................................................................................................... 31  
Streaming .................................................................................................. 33  
UPnP ......................................................................................................... 33  
IP Filter ..................................................................................................... 35  
IP Notification........................................................................................... 35  
Camera: Adjust Camera parameters.................................................................. 38  
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Network Camera User’s Guide  
Picture ....................................................................................................... 38  
System: Configure and maintain system........................................................... 39  
System....................................................................................................... 39  
Date & Time.............................................................................................. 40  
Maintenance.............................................................................................. 42  
Video: Configure profile................................................................................... 44  
Common.................................................................................................... 44  
MPEG4/VGA............................................................................................ 44  
MPEG4/QVGA......................................................................................... 45  
MPEG4/QQVGA...................................................................................... 46  
Video/JPEG............................................................................................... 47  
Audio: Audio parameters.................................................................................. 49  
User: Manage user name, password and login privilege .................................. 50  
E-Mail: Setup E-Mail configuration................................................................. 51  
Object detection: Setup Object detection.......................................................... 53  
Event Server: Setup FTP/TCP/HTTP server configuration.............................. 54  
FTP Server ................................................................................................ 54  
TCP Server................................................................................................ 55  
HTTP Server ............................................................................................. 55  
Event Schedule: Configure the event schedule................................................. 57  
Appendix A: Restore Factory Default Settings ................................................................. 58  
Appendix B: Alarm I/O Connector ................................................................................... 59  
Appendix C: Troubleshooting & Frequently Asked Questions ......................................... 61  
Appendix D: PING IP Address ......................................................................................... 65  
Appendix E: Bandwidth Estimation.................................................................................. 66  
Appendix F: Specifications ............................................................................................... 67  
Appendix G: Configure Port Forwarding Manually ........................................................ 69  
Appendix H: DDNS Application ....................................................................................... 72  
Appendix I: Power Line Frequency .................................................................................. 78  
Appendix J: 3GPP............................................................................................................. 79  
Appendix K: Enable UPnP of Windows XP...................................................................... 80  
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Network Camera User’s Guide  
Overview  
This user’s guide explains how to operate the Network Camera from a computer. User  
should read this manual completely and carefully before you operate the device.  
Introduction  
This camera is an inexpensive and fully scalable surveillance device. Because the  
Network Cameras can be plugged into your existing local area network (LAN), you will  
potentially save thousands of dollars from unnecessary cabling.  
The device is accessible via the LAN or Internet connection. Connect your device  
directly to a local area network or xDSL modem, and with Microsoft® Internet Explorer  
you get instant, on demand video streams. Within minutes you can set up the device to  
capture a video sequence to a PC. The live video can be uploaded to a website for the  
world to see.  
Features  
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Superior quality SONY HQ1 1/3” CCD, 540TVL  
CS mount for camera lens  
DC Iris control  
Composite video output  
Easy installation with setup wizard  
Dynamic IP Service, DIPS®, to search your IP camera from Internet easily  
MPEG4 and JPEG video compression simultaneously  
Multi-profile encoder  
UDP / TCP / HTTP protocols selectable  
802.3af PoE support (option)  
3GPP for 3G mobile remote application  
30 fps for all resolutions  
Two-way audio  
Digital zoom  
Built-in and external microphone  
Sensor input and alarm output  
Intelligent motion detection  
Voice alerting while motion triggered  
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Network Camera User’s Guide  
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Image transmission using an FTP or e-mail for event  
DDNS and PPPoE  
Support UPnP device discovery and NAT router transversal  
Multi-channel control software for surveillance application  
On-line firmware upgrade  
Minimum System Requirements  
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Microsoft Internet Explorer 6.0 or later  
VGA Monitor resolution 1024 x 768 or higher  
Pentium-4, 2.0 GHz or higher  
Memory Size: 512MB or more  
Windows 2000, XP, Vista  
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Network Camera User’s Guide  
Package Contents  
User can find the following items in the package:  
Item  
Descriptions  
1. This Unit is the main element of  
the product.  
2. Camera Mount Kit and pads  
3. Power Adapter dedicates 12V  
DC electric power output to  
Network Camera.  
4. User’s Manual CD provides  
important information and  
instructions for operating the  
Network Camera..  
5. Quick Start Guide provides  
important information and  
instructions for installing this device.  
If any of the above items are missing, please contact your dealer immediately.  
Note: Using a power supply with a different voltage than the one included with the  
Network Camera will cause damage and void the warranty for this product.  
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Network Camera User’s Guide  
Physical Description  
Front View  
Lens  
Internal  
Microphone  
Lens  
User could adjust the focus to get the best picture quality.  
Internal Microphone  
The Camera has built-in an internal microphone. This microphone is hidden in the  
pinhole located on the front panel.  
Rear View  
Audio Output Jack  
Audio-out Jack allows this device to output audio for two-way communication or alerting  
sound.  
DC Power Jack  
The input power is 12VDC. Note that supply the power to the Camera with the power  
adapter included in package. Otherwise, the improper power adapter may damage the  
unit and result in danger.  
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Network Camera User’s Guide  
DC Power  
Jack  
Audio  
Output Jack  
Video Out  
Factory  
Default Reset  
DI/DO  
Connector  
DC Iris  
Power &  
LAN LED  
External MIC  
Jack  
LAN Socket  
LAN Socket  
The LAN socket is a RJ-45 connector for connections to 10Base-T Ethernet or  
100Base-TX Fast Ethernet cabling. This Ethernet port built N-Way protocol can detect or  
negotiate the transmission speed of the network automatically. Please use Category 5  
“straight through” cable to connect the Network Camera to a 100Mbps Fast Ethernet  
network switch or hub. Note that, in case you need to connect the device to PC or  
notebook directly, you should use “cross-over” cable instead.  
Factory Default Reset  
This button is hidden in the pinhole. Please refer to the Appendix A in this manual for  
more information.  
Power & LAN LED (green color)  
This LED is used to indicate whether DC power is on or not. In addition, this LED will be  
flashing while network accessing via Ethernet.  
DI/DO Connector  
The Camera provides a terminal block with 4 pins of connectors for DI and DO. Please  
refer to the Appendix B in this manual for more information.  
External Microphone  
The Camera also supports external microphone. User can plug in an external  
microphone to pick up voice more.  
Local Video Output (RCA connector)  
The Camera also provides composite video output. User can use cable to connect the  
Camera with a TV monitor or VCR.  
DC Iris  
The Camera provides Iris control interface which can connect to DC-driver Iris lens.  
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Network Camera User’s Guide  
Install the Camera in LAN  
1. Attach the Camera with the included stand  
2. Fix camera to desired location with stand  
Fixed it by  
Screws  
3. Plug an Ethernet cable into the Camera  
Connect an Ethernet cable to the LAN socket located on the cameras rear and attach it  
to the network.  
Ethernet  
Cable  
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Network Camera User’s Guide  
4. Connect the external power supply to Camera  
Connect the attached power adapter to the DC power jack of the camera. Note: Use the  
power adapter, 12VDC, included in the package and connect it to wall outlet for AC  
power.  
Power  
Cable  
Once you have installed the camera well and powered it on, the power LED will turn on.  
It means the system is booting up successfully. Furthermore, if you have a proper  
network connection, and access to the camera, the LED will flash green under wired  
mode.  
5. Done  
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Network Camera User’s Guide  
Preparation  
Search and Set up by IPWizard  
When you installed the Camera on a LAN environment, you have two easy ways to  
search your Cameras by IPWizard or UPnP discovery. Here is the way to execute  
IPWizard to discover Camera’s IP address and set up related parameter in a Camera.  
Search  
When click Search button, a searching window will pop up. IPWizard is starting to  
search Network Cameras on the LAN. The message “No Network Camera Is Found” will  
appear on this window if IPWizard can not find any device on the LAN. Otherwise,  
existed devices will be listed as below.  
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Network Camera User’s Guide  
If IPWizard finds network devices, Wizard button will be available. Please select the  
device you want to set-up or connect and click the left button of the mouse on the  
Information Box. The words on the Information Box will turn from white to yellow which  
means this device is selected. Or you could double click the left button to connect to the  
network device. Relative settings will be carried out after you press Installation Wizard.  
Details of Installation Wizard will be specified as below.  
Wizard  
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Network Camera User’s Guide  
When Wizard button is available, you can proceed to set up relative settings on the  
selected device. Further procedures can be carried out when device is available on the  
LAN.  
After pressing Installation Wizard, please key in authorized username of the device and  
password when login dialog box appears on the screen. You can login the setting page if  
authorized name and password is approved.  
Wizard page 1: Username and Password  
This page is about the change of the authorized name and password of the selected  
device. If you don’t want to change them for the time being, please click on “Next” to  
move to the next page. Press “Exit” button if you don’t want to set up right now. If you  
want to change authorized username or password, you have to click on the box.  
Authorized username should contain at least 5~20 characters and password should  
contain at least 4~8 characters.  
Wizard page 2: LAN Setting  
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Wizard page 3: Confirmation  
This page shows the information of the selected device to check if there is any mistake  
or not. If it is correct, please press “Submit” button and the setting information will be  
uploaded to the selected device. Click on “Exit” button if you don’t want to set it up; Click  
on “Prev.” button to go back to the previous page for the modification.  
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Network Camera User’s Guide  
Using UPnP of Windows® XP or Vista  
UPnP™ is short for Universal Plug and Play, which is a networking architecture that  
provides compatibility among networking equipment, software, and peripherals. This  
device is an UPnP enabled device. If the operating system, Windows XP or Vista, of  
your PC is UPnP enabled, the Network Camera will be very easy to be found.  
Please refer to Appendix K to enable UPnP settings only if your operating system of PC  
is running Windows XP.  
Note: Windows 2000 does not support UPnP feature.  
To discover your device, go to your Desktop and click My Network Places.  
Click the targeted Device. Then Internet Explorer will connect to this Network Camera  
automatically.  
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Network Camera User’s Guide  
Install the Device behind a NAT  
Router  
Once installed, the device is accessible on your LAN. To access the device from the  
Internet you must configure your broadband router to allow incoming data traffic to the  
device. If the device is installed on the LAN with a router, then it may get a dynamic IP  
address from the DHCP server. However, if the device wants to be accessed from the  
WAN, its IP address needs to be setup as fixed IP, also the port forwarding or Virtual  
Server function of router needs to be setup.  
However, if your NAT router supports UPnP feature, it can be very easy to achieve NAT  
traversal automatically. To do this, enable the NAT-traversal feature, which will attempt  
to automatically configure the router to allow access to the camera.  
Installing the device with an UPnP router on your network is an easy 3–step procedure:  
  (1) Enable UPnP option of your NAT router  
  (2) Enable UPnP NAT traversal option of the Network Camera  
  (3) Access your Network Camera by DIPS  
(1) Enable UPnP option of your NAT router  
To use UPnP IGD function (NAT traversal), you need to make sure the UPnP function is  
enabled in your router. Most new home routers should support this function. Some of  
routers are default enable and others are not. Please check user’s manual of your NAT  
router for detail.  
(2) Enable UPnP NAT traversal option of the Network Camera  
Refer to Setting Î Network Î UPnP page for detail NAT traversal setting.  
(3) Access your Network Camera by DIPS  
Refer to Setting Î System Î System page for detail DIPS information.  
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Network Camera User’s Guide  
Access the device from the Internet  
Explorer for the first time  
1. Start the web browser on the computer and type the IP address of the Camera you  
want to monitor as below:  
The Login Window of the Camera is prompted:  
2. Type in your login name and password under “USERNAME” and “PASSWORD”  
textbox.  
For the first time use (default value), input the  
User Name: admin  
Password:  
That’s, type in “admin” on the “USERNAME” as a default name and leave PASSWORD  
textbox blank. Click “OK” button to start the main menu.  
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3. According your browser’s security setting, the IE Web Page may prompt the  
“Security Warning” window. If so, select “Yes” to install and run the ActiveX control into  
your PC. Otherwise, the system will load the ActiveX silently.  
4. After the ActiveX control was installed and ran, the first image will be displayed.  
Logging in as an User  
If you log in the Camera as an ordinary User, “Setting” function will be not accessible.  
Logging in as an Administrator  
If you log in the Camera as the Administrator, you can perform all the settings provided  
by the device.  
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Network Camera User’s Guide  
Operating the Network Camera  
Start-up screen will be as follow no matter an ordinary users or an administrator.  
Video  
Profile  
ActiveX  
Control  
Streaming  
Protocol  
Language  
Setting  
Menu  
Monitor Image  
Section  
2-Way  
Audio  
Vertical  
Flip  
De-Interlace  
Status Bar  
Monitor Image Section  
The image shot by the device is shown here. The date and time are displayed at the top  
of the window.  
Video Profile  
The device supports either mega-pixel or multi-profile mode for both MEPG4 and JPEG  
simultaneously. User can chose the proper and/or preferred profile which is listed here.  
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Streaming Protocol  
User can select proper streaming protocol according to networking environment.  
Language  
The device could provide multiple languages to meet customer’s requirement.  
De-Interlace  
The device also supports de-interlace function inside ActiveX. User can chose to enable  
or disable this function by toggling the icon below.  
: Disable de-interlace function.  
: Enable de-interlace function.  
2-Way Audio  
The device supports 2-way audio function. User can chose to enable or disable this  
function by toggling the icon below.  
: Disable audio uploading function.  
: Enable audio uploading function.  
Vertical Flip  
According to camera position, user might need this function to correct the view angle  
avoiding upside down. User can chose to enable or disable this function by toggling the  
icon below.  
: Disable vertical flip function.  
: Enable vertical flip function.  
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Status Bar  
Shows information of the connected device such as encoder format, image resolution,  
frame per second, and bitrate.  
ActiveX Control  
The plug-in ActiveX control supports a lot of functions by clicking the left mouse button.  
Note that this feature only supports on the ActiveX control within Microsfoft® Internet  
Explorer.  
On the ActiveX control icon, click the LeftMouseButton, then a menu pop-up. This menu  
provides features that are unique to the ActiveX control. These features include:  
• “Digital Zoom”,  
• “Record”,  
• “Snapshot”,  
• “Voice”,  
• “Statistics”,  
• “About”  
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Digital Zoom  
Click Digital Zoom to active this function as above. User can drag or scale the box over  
the video to adjust zoom ratio and position.  
Record  
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Network Camera User’s Guide  
Click Record to activate this function. Press Record button to start recording. The video  
file is saved as ASF format into your local PC. While you want to stop it, press Stop to  
stop recording. Select Browser, the pop-up window to select the save path and file  
name prefix, select OK to continue.  
After stop recording, list the files, this file is named as Video_yyyymmddhhmmss.asf  
The ASF files can be display by the standard Windows Media Player, but it needs the  
DixectX 9.0 or later version to be installed.  
Snapshot  
Click Snapshot to activate this function. Press Snapshot button to take a picture. The  
image file is saved as JPEG format into your local PC. Select Browser, the pop-up  
window to select the save path and file name prefix, select OK to continue.  
If you like to retrieve the saved image, select the file to display the saved image by using  
any one of graph editing tools.  
Voice  
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Network Camera User’s Guide  
Click Volume to activate this function. There are two control bars for speaker and  
microphone volume respectively. Scroll these control bars to adjust the audio attribute.  
Check the volume mute will mute the speaker output.  
Statistics  
Click Statistics to activate this function. A window will be popup to show the statistics  
information of the streaming status. Note that this information is the statistics between  
the device and your local PC.  
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About  
Click About to show this ActiveX information.  
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Administrating the Device  
System Setting  
This function is only available for user logged into Camera as administrator.  
Click on each menu name to display its setting page.  
Item  
Action  
Network  
Configure Network settings such as DHCP, DDNS, 3GPP, PPPoE  
and UPnP  
Camera  
System  
Adjust camera parameters  
Configure system information, date & time, maintenance, and  
view system log file.  
Video  
Audio  
User  
Configure bit rate and frame rate of video profiles  
Configure audio parameters, 2-way audio  
Setup user name, password and login privilege  
Setup E-Mail configuration  
E-Mail  
Object Detection Setup Object detection  
Event Server  
Setup FTP/TCP/HTTP server for event  
Configure the schedule while event triggered  
Event Schedule  
Network: Configure Network settings  
Use this menu to configure the network to connect the device and the clients.  
Network  
This section provides the menu for connecting the device through Ethernet cable.  
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Network Camera User’s Guide  
MAC address:  
Displays the Ethernet MAC address of the device. Note that user can not change it.  
Obtain IP address automatically (DHCP):  
DHCP: Stands for Dynamic Host Configuration Protocol.  
Enable this checked box when a DHCP server is installed on the network to issue IP  
address assignment. With this setting, the IP address is assigned automatically. If this  
device can not get an IP address within limited tries, the device will assign a default IP  
address, 192.168.0.100, by itself as the default IP address.  
IP address, Subnet mask, and Gateway:  
If you do not select Obtain an IP address automatically, then you need to enter these  
network parameters manually.  
Obtain DNS from DHCP:  
DNS: Stands for Domain Name System.  
Enable this checked box when a DHCP server is installed on the network and provide  
DNS service.  
Primary DNS and Secondary DNS:  
If you do not select Obtain DNS from DHCP, then you need to enter these parameters  
manually.  
HTTP Port:  
The device supports two HTTP ports. The first one is default port 80 and this port is fixed.  
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Network Camera User’s Guide  
This port is very useful for Intranet usage. The second HTTP port is changeable. Users  
could assign the second port number of http protocol, and the WAN users should follow  
the port number to login. If the http port is not assigned as 80, users have to add the port  
number in back of IP address. For example: http://192.168.0.100:8080.  
Therefore, the user can access the device by either  
http://xx.xx.xx.xx:xxxx/ to access the device.  
If multiple devices are installed on the LAN and also required to be accessed from the  
WAN, then the HTTP Port can be assigned as the virtual server port mapping to support  
multiple devices.  
Click “OK” to save and enable the setting.  
DDNS service  
DDNS: Stands for Dynamic Domain Name Server  
Your Internet Service Provider (ISP) provides you at least one IP address which you use  
to connect to the Internet. The address you get may be static, meaning it never changes,  
or dynamic, meaning it’s likely to change periodically. Just how often it changes,  
depends on your ISP. A dynamic IP address complicates remote access since you may  
not know what your current WAN IP address is when you want to access your device  
over the Internet. One of the possible solutions to the dynamic IP address problem  
comes in the form of a dynamic DNS service.  
A dynamic DNS service is unique because it provides a means of updating your IP  
address so that your listing will remain current when your IP address changes. There are  
several excellent DDNS services available on the Internet. One such service you can  
name of your choice to begin using it. Please refer to the home page of the service for  
detailed instructions or refer to Appendix H for more information.  
If your device is connected to xDSL directly, you might need this feature. However, if  
your device is behind a NAT router, you will not need to enable this feature because  
your NAT router should take care of this job. As to xDSL environment, most of the users  
will use dynamic IP addresses. If users want to set up a web or a FTP server, then the  
Dynamic Domain Name Server is necessary.  
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Network Camera User’s Guide  
DDNS:  
To enable or disable the DDNS service here.  
Server name:  
Choose the built-in DDNS server.  
DDNSHost:  
The domain name is applied of this device.  
User name:  
The user name is used to log into DDNS.  
Password:  
The password is used to log into DDNS.  
PPPoE  
PPPoE:  
PPPoE: Stands for Point to Point Protocol over Ethernet  
A standard builds on Ethernet and Point-to-Point network protocol. It allows your device  
with xDSL or cable connects with broadband network directly, then your device can dial  
up and get a dynamic IP address. For more PPPoE and Internet configuration, please  
consult your dealer or ISP.  
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Network Camera User’s Guide  
The device can directly connect to the xDSL, however, it should be setup on a LAN  
environment to program the PPPoE information first, and then connect to the xDSL  
modem. Power on again, then the device will dial on to the ISP connect to the WAN  
through the xDSL modem.  
The procedures are  
• Connect to a LAN by DHCP or Fixed IP  
• Access the device, enter Setting Î Network Î PPPoE as below  
PPPoE:  
To enable or disable the PPPoE service here.  
User name:  
Type the user name for the PPPoE service which is provided by the ISP.  
Password:  
Type the password for the PPPoE service which is provided by the ISP.  
IP address, Subnet mask, and Gateway (read only):  
Shows the IP information got from PPPoE server site.  
Status:  
Shows the Status of PPPoE connection.  
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Streaming  
RTSP is a streaming control protocol, and a starting point for negotiating transports such  
as RTP, multicast and Unicast, and for negotiating codecs. RTSP can be considered a  
"remote control" for controlling the media stream delivered by a media server. RTSP  
servers typically use RTP as the protocol for the actual transport of audio/video data.  
RTSP Port:  
Choose the RTSP port. The RTSP protocol allows a connecting client to start a video  
stream. Enter the RTSP port number to use. The default value is 554.  
RTP Port:  
Specify the range of transmission port number of video stream. The default range is  
50000 to 50999. User can specify a number between 1024 and 65535.  
UPnP  
UPnP is short for Universal Plug and Play, which is a networking architecture that  
provides compatibility among networking equipment, software, and peripherals. This  
device is an UPnP enabled Network Camera. If your operating system is UPnP enabled,  
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the device will automatically be detected and a new icon will be added to “My Network  
Places.” If you do not want to use the UPnP functionality, it can be disabled.  
In addition, this device also provides UPnP IGD function for NAT traversal easily. Use  
NAT traversal when your device is located on an intranet (LAN) and you wish to make it  
available from the other (WAN) side of a NAT router. With NAT traversal properly  
configured, all HTTP traffic to an external HTTP port in the NAT router will be forwarded  
to the device.  
UPnP:  
To enable or disable the UPnP service here.  
Friendly Name:  
Shows the friendly name of this device here.  
UPnP NAT Traversal  
When enabled, the device will attempt to configure port mapping in a NAT router on your  
network, using UPnP™. Note that UPnP™ must be enabled in the NAT router first.  
Port Range:  
The port range will open in NAT router.  
External IP address:  
Show the IP address and port for WAN access through Internet. If NAT traversal is  
configured successfully, user can use this IP address and port to access this device.  
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IP Filter  
You can enter different user’s IP address which are allowing enter or denying by the  
device.  
IP Filter:  
To enable or disable the IP filter function here.  
IP Filter Policy:  
Choose the filter policy where is denying or allowing.  
IP Notification  
In case the IP address is changed, system is able to send out an email to alert someone  
if the function is enabled.  
SMTP Notification (e-mail):  
If enable this function, then the “Send to“ and “Subject” fields need to be filled.  
Send To:  
Type the receiver’s e-mail address. This address is used for reply mail.  
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Subject:  
Type the subject/title of the E-mail.  
TCP Notification:  
If enable this function, then the “TCP Server“, “TCP Port”, and “Message” fields need to  
be filled.  
TCP Server:  
Type the server name or the IP address of the TCP server.  
TCP Port:  
Set port number of TCP server.  
Message:  
The message will be sent to FTP server.  
HTTP Notification:  
If enable this function, then the fields below need to be filled.  
URL:  
Type the server name or the IP address of the HTTP server.  
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HTTP Login name:  
Type the user name for the HTTP server.  
HTTP Login Password:  
Type the password for the HTTP server.  
Proxy Address:  
Type the server name or the IP address of the HTTP Proxy.  
Proxy Port:  
Set port number of Proxy.  
Proxy Login name:  
Type the user name for the HTTP Proxy.  
Proxy Login Password:  
Type the password for the HTTP Proxy.  
Custom parameter:  
User can set specific parameters to HTTP server.  
Message:  
The message will be sent to HTTP server.  
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Camera: Adjust Camera parameters  
Use this menu to set the functions of the camera parameters of the device.  
Picture  
Brightness:  
Large value will brighten camera.  
Sharpness:  
Large value will sharpen camera.  
Contrast:  
Large value will contrast camera heavily.  
AES:  
Enable or disable AES mode of CCD module.  
Flickless:  
Enable or disable Flickless mode of CCD module.  
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System: Configure and maintain system  
Use this menu to perform the principal settings of the device.  
System:  
DIPS (Dynamic IP Service):  
To enable or disable the DIPS® (Dynamic IP Service) function.  
Device ID (for DIPS):  
It’s a unique number of each device for identification and this ID is used for DIPS.  
In the Appendix H, it describes how to locate your device from Internet by DDNS service.  
However, we provide another easier way to do the same job called Dynamic IP Service,  
DIPS®.  
To use this service, just follow four steps below:  
(1) Enable DIPS function of the device  
(2) Check your Device ID from this page. This is a unique number for each device.  
(3) If your device is behind a NAT router, please configure your device properly. You  
could refer to section “Install the Camera behind a NAT Router” above. You only need to  
do this job one time.  
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You can find web page as below:  
Enter your Device Number and press “OK” button.  
Then, a new web page will pop up and link to your device accordingly.  
You will see that DIPS is a much easier service than DDNS.  
Device Title:  
You can enter the name of this unit here. It’s very useful to identify the specific device  
from multiple units. The information will be shown on IPWizard once the device is found.  
Software Version:  
This information shows the software version of the device.  
Log:  
User can check the system log information of the device, including the Main Info,  
Appended Info, Operator IP, and so on …  
Reload:  
Click this button; user can refresh the log information of the device.  
Date & Time  
You can setup the device or make it synchronized with PC or remote NTP server. Also,  
you may select your time zone in order to synchronize time locally.  
Server Date & Time:  
Displays the date and time of the device.  
PC Time:  
Displays the date and time of the connected PC.  
Adjust:  
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- Synchronize with PC:  
Click this option to enable time synchronization with PC time.  
- Manual setting:  
Click this option to set time and date manually.  
- Synchronize with NTP:  
Click this option if you want to synchronize the device’s date and time with those of  
time server called NTP server (Network Time Protocol).  
NTP Server: Type the host name or IP address or domain name of the NTP  
server.  
NTP sync. Interval: Select an interval between 1 and 23 hours at which you  
want to adjust the device’s time referring to NTP server  
Time zone:  
Set the time difference from Greenwich Mean Time in the area where the device is  
installed.  
Daylight Saving:  
Disable or enable the daylight saving adjustment.  
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Maintenance  
Hard Factory Default (Include the network setting):  
Recall the device hard factory default settings. Note that click this button will reset all  
device’s parameters to the factory settings (including the IP address).  
Factory Default (Except the network setting):  
The unit is restarted and most current settings are reset to factory default values. This  
action will not reset the network setting.  
Backup Setting:  
To take a backup of all of the parameters, click this button. If necessary, it will then be  
possible to return to the previous settings, if settings are changed and there is  
unexpected behavior.  
Restore Setting:  
Click the “Browse” button to locate the saved backup file and then click the “Restore  
Setting” button. The settings will be restored to the previous configuration.  
Firmware Upgrade:  
The device supports new firmware upgrade (the software that controls the operation in  
the device). Please contact your dealer for the latest version if necessary.  
Download the latest firmware file from our website or your dealer. Unzip this firmware file  
to binary file and store it into your PC. Then follow the steps as bellows carefully:  
1. Close all other application programs which are not necessary for firmware update.  
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2. Make sure that only you access this device while firmware updating.  
3. Disable Motion Detection function.  
4. Click “Browse” button. Select the Firmware binary file. (Note that it must make sure  
that the Firmware only applies to this device, once update, it will be burned into FLASH  
ROM of system.)  
5. Once the firmware file was selected, click “Firmware Upgrade” button.  
6. The upgrade progress information will be displayed. Once the uploading process  
completed, the device will reboot the system automatically.  
7. Please wait for timer countdown, and then you can use IPWizard to search the device  
again.  
Warning!!! The download firmware procedure can not be interrupted. If the  
power and/or network connection are broken during the download procedure, it  
might possibly cause serious damage to the device.  
Strongly suggest that DO NOT upgrade firmware via Wireless LAN due to high  
error rate possibly and don't allow any other clients to access this unit during  
updating procedure.  
Be aware that you should not turn off the power during updating the firmware and  
wait for finish message.  
Furthermore, the firmware upgrade procedure always is risk and do not try to  
upgrade new firmware if it’s not necessary.  
System Restart:  
The device is restarted without changing any of the network settings. It means the IP  
address of the device will not change after firmware upgrade.  
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Video: Configure profile  
This device provides 4 video profiles as below to support different request to each client  
simultaneously. Each user can choose his preferred video profile as his request  
independently.  
Common  
Text Overlay Setting:  
There are some important information can be embedded into image, including date, time,  
and/or text.  
Video Profile:  
User can only choose either Multi-profile or Mega-pixel mode. Multi-profile mode can  
serve MPEG4/VGA, MPEG4/QVGA, MPEG4/QQVGA and one JPEG streams  
simultaneously. On the other hand, Mega-pixel mode can serve MPEG4/Mega and  
JPEG/Mega dual streams simultaneously.  
MPEG4/VGA  
Video Type:  
It’s a MPEG4 mode in this profile.  
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Resolution:  
It’s VGA mode (640x480) in this profile.  
Rate Control:  
Defines the rate control method of this profile. There are two options: Constant Bit Rate  
(CBR) or Variable Bit Rate (VBR). For CBR, the video bit rate is between 384kbps and  
4096kbps. User can set the desired bit rate to match the limitation of bandwidth. For  
VBR, user should choose the quality level to set the video quality rather than bit rate.  
The quality level is between 1 and 100. The higher value is the better quality.  
Max Frame Rate:  
Defines the targeted frame rate of this profile. For example, set the frame rate to 15 fps,  
then the image will be updated for 15 frames per second as possible. User need to set  
reasonable max frame rate versus video quality under the limited bandwidth.  
MPEG4/QVGA  
Video Type:  
It’s a MPEG4 mode in this profile.  
Resolution:  
It’s QVGA mode (320x240) in this profile.  
Rate Control:  
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Defines the rate control method of this profile. There are two options: Constant Bit Rate  
(CBR) or Variable Bit Rate (VBR). For CBR, the video bit rate is between 128kbps and  
1024kbps. User can set the desired bit rate to match the limitation of bandwidth. For  
VBR, user should choose the quality level to set the video quality rather than bit rate.  
The quality level is between 1 and 100. The higher value is the better quality.  
Max Frame Rate:  
Defines the targeted frame rate of this profile. For example, set the frame rate to 15 fps,  
then the image will be updated for 15 frames per second as possible. User need to set  
reasonable max frame rate versus video quality under the limited bandwidth.  
MPEG4/QQVGA  
Video type:  
It’s a MPEG4 mode in this profile.  
Resolution:  
It’s QQVGA mode (160x120) in this profile.  
Rate Control:  
Defines the rate control method of this profile. There are two options: Constant Bit Rate  
(CBR) or Variable Bit Rate (VBR). For CBR, the video bit rate is between 24kbps and  
320kbps. User can set the desired bit rate to match the limitation of bandwidth. For VBR,  
user should choose the quality level to set the video quality rather than bit rate. The  
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quality level is between 1 and 100. The higher value is the better quality.  
Max Frame Rate:  
Defines the targeted frame rate of this profile. For example, set the frame rate to 15 fps,  
then the image will be updated for 15 frames per second as possible. User need to set  
reasonable max frame rate versus video quality under the limited bandwidth.  
Video/JPEG  
Video type:  
It’s JPEG mode in this profile.  
Resolution:  
User can select VGA, QVGA, or QQVGA mode as the resolution of this JPEG profile.  
Rate Control:  
The quality level is between 1 and 100. The higher value is the better quality.  
Max Frame Rate:  
Defines the targeted frame rate of this profile. For example, set the frame rate to 15 fps,  
then the image will be updated for 15 frames per second as possible. User need to set  
reasonable max frame rate versus video quality under the limited bandwidth.  
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Audio: Audio parameters  
Audio:  
To enable or disable audio function  
Audio Input Source:  
To select audio source from built-in MIC or external MIC.  
Audio Mode:  
To select Simplex or Full duplex (2-way audio) mode  
Input Gain:  
To adjust gain of input audio  
Output Gain:  
To adjust gain of output audio  
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User: Manage user name, password and login privilege  
Use this menu to add, update, or remove the usernames and passwords of the  
Administrator and viewer.  
Viewer login:  
Select “Anonymous” to allow any one viewing the video once connected. Otherwise, only  
users in database can view the video after login.  
Access right:  
Administrator can access every function in this device. However, Viewers only can view  
the video and access limited function.  
Add, update, and remove of Users account:  
Manage the user’s account of viewer user.  
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E-Mail: Setup E-Mail configuration  
You may setup SMTP mail parameters for further operation of Event Schedule. That’s, if  
users want to send the alarm message out, it will need to configure parameters here and  
also add at least one event schedule to enable event triggering.  
SMTP Server:  
Type the SMTP server name or the IP address of the SMTP server.  
Test:  
Send a test mail to mail server to check this account is available or not.  
SMTP Port:  
Set port number of SMTP service.  
SMTP Authentication:  
Select the authentication required when you send an e-mail.  
Disable: if no authentication is required when an e-mail is sent.  
Enable: if authentication is required when an e-mail is sent.  
Authentication User name:  
Type the user name for the SMTP server if Authentication is Enable.  
Authentication Password:  
Type the password for the SMTP server if Authentication is Enable.  
E-mail To:  
Type the receiver’s e-mail address.  
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E-mail From:  
Type the sender’s E-mail address. This address is used for reply e-mails.  
E-mail Subject:  
Type the subject/title of the e-mail.  
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Object detection: Setup Object detection  
Use this menu to specify motion detection window 1 to window 4 and set the conditions  
for detection while observing a captured image.  
Add and Del:  
To add or delete the motion windows. User can specify up to 4 Included and/or Excluded  
windows to monitor the video captured by this device. By dragging mouse on the image,  
you can change the position and size of the selected motion window accordingly.  
Included or Excluded Window:  
These windows can be specified as Included or Excluded type.  
Included windows target specific areas within the whole video image  
Excluded windows define areas within an Include window that should be ignored  
(areas outside Include windows are automatically ignored)  
Name:  
Name of the specified motion window.  
Object Size:  
Defines the object size of motion detection. The higher object size will only larger objects  
trigger motion detection. The lower object size will even small objects trigger motion  
detection too. Generally speaking, the smaller size will be easier to trigger event.  
Sensitivity  
Defines the sensitivity value of motion detection. The higher value will be more  
sensitivity.  
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Event Server: Setup FTP/TCP/HTTP server configuration  
FTP Server  
You may setup FTP parameters for further operation of Event Schedule. That’s, if users  
want to send the alarm message to an FTP server, it will need to configure parameters  
here and also add at least one event schedule to enable event triggering as SMTP.  
Name:  
User can specify multiple FTP paths as wish. Therefore, user needs to specify a name  
for each FTP setting.  
FTP Server:  
Type the server name or the IP address of the FTP server.  
Test:  
Check the FTP server whether this account is available or not.  
FTP Login name:  
Type the user name for the FTP server.  
FTP Login Password:  
Type the password for the FTP server.  
FTP Port:  
Set port number of FTP service.  
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FTP Path:  
Set working directory path of FTP server.  
FTP Passive Mode:  
Select passive or active mode connecting to FTP server.  
TCP Server  
In addition to send video file to FTP server, the device also can send event message to  
specified TCP server.  
Name:  
User can specify multiple TCP servers as wish. Therefore, user needs to specify a name  
for each TCP server setting.  
TCP Server:  
Type the server name or the IP address of the TCP server.  
TCP Port:  
Set port number of TCP server.  
HTTP Server  
The device also can send event message to specified HTTP server.  
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Name:  
User can specify multiple HTTP servers as wish. Therefore, user needs to specify a  
name for each HTTP server setting.  
URL:  
Type the server name or the IP address of the HTTP server.  
Test:  
Check the HTTP server whether it is available or not.  
HTTP Login name:  
Type the user name for the HTTP server.  
HTTP Login Password:  
Type the password for the HTTP server.  
Proxy Address:  
Type the server name or the IP address of the HTTP Proxy.  
Proxy Login name:  
Type the user name for the HTTP Proxy.  
Proxy Login Password:  
Type the password for the HTTP Proxy.  
Proxy Port:  
Set port number of Proxy.  
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Event Schedule: Configure the event schedule  
This menu is used to specify the schedule of Events and activate the some actions  
provided by this device.  
Name:  
Name of the Event or Schedule.  
Enable:  
Enable or disable this Event or Schedule.  
Type:  
Event trigger or Schedule trigger.  
Enable Time:  
Define the feasible time slot.  
Trigger by:  
Select the triggered sources.  
Action:  
Define the actions once event triggered.  
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Appendix A: Restore Factory  
Default Settings  
There is a button hidden in the pinhole on the rear panel. This button is used to restore  
the all factory default settings. Sometimes restarting the device will make the system  
back to a normal state. However, if the system still got problems after restart, user can  
restore the factory default settings and install it again.  
Restore the device:  
1. Insert the paper clip or other suitable tool to press and hold the button down  
continuously.  
2. Hold it least 3 seconds and release the tool. Then the device has been  
restored to default settings and reboot again.  
Factory  
Default Reset  
Note: Restoring the factory default setting will lose the all previous settings included IP  
address forever. User needs to run the IPWizard program to search the device and  
configure it to let the device work properly again.  
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Appendix B: Alarm I/O Connector  
Interfacing to the External I/O  
Some features of the Camera can be activated by an external sensor that senses  
physical changes in the area device is monitoring. These changes can include intrusion  
detection or certain physical change in the monitored area. For examples, the external  
sensor can be a door switch or an infrared motion detector. These devices are customer  
provided, and are available from dealers who carry surveillance and security products.  
Electrically, they must be able to provide a momentary contact closure.  
This device provides a general I/O terminal block with one digital input and one output  
for device control. Pin 2 and 3 can be connected to an external sensor. The input voltage  
will be monitored from the initial state ‘LOW’. If the external sensor need 12VDC power,  
then it can connect to Pin1(50mA maximum). The Alarm Output of pin 3 and 4 can be  
used to turn on or off the external device.  
DI/DO  
Connector  
Pin  
1
Function  
12VDC power supply (50mA maximum)  
Alarm Input  
2
3
GND  
4
Alarm Output  
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Explanation of External I/O Circuit Diagram Example  
CAUTION!  
• THE LOW VOLTAGE/CURRENT CIRCUITS AND HIGH VOLTAGE/ CURRENT  
CIRCUITS ARE IN THE VIDEDO SERVER CIRCUIT. THE QUALIFIED ELECTRICIAN  
SHOULD DO THE WIRING NOT BY YOURSELF. INCORRECT WIRING COULD  
DAMAGE VIDEDO SERVE. YOU COULD RECEIVE THE FATAL ELECTRIC SHOCK.  
• THE EXTERNAL I/O IS NOT CAPABLE OF CONNECTING DIRECTLY TO DEVICES  
THAT REQUIRE LARGE AMOUNTS OF CURRENT. IN SOME CASES, A CUSTOM  
INTERFACE CIRCUIT (CUSTOMER PROVIDED) MAY HAVE TO BE USED. SERIOUS  
DAMAGE TO VIDEDO SERVE MAY RESULT IF A DEVICE IS CONNECTED TO THE  
EXTERNAL I/O THAT EXCEEDS ITS ELECTRICAL CAPABILITY.  
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Appendix C: Troubleshooting &  
Frequently Asked Questions  
Question  
Answer or Resolution  
Features  
The video and audio The device utilizes MPEG4 and JPEG dual compression to  
codec is adopted in the providing high quality images. Where MPEG4 is a standard  
device.  
for video compression and JPEG is a standard for image  
compression.  
The audio codec is defined as AMR for 3GPP and G.726 for  
RTSP streaming.  
The maximum number The maximum number of users is limited to 10. However, it  
of users access the also depends on the total bandwidth accessed to this device  
device simultaneously.  
from clients. The maximum data throughput of the device is  
around 20~30Mbps for UDP mode and 8~10Mbps for HTTP  
mode. Therefore, the actual number of connected clients is  
varying by streaming mode, settings of resolution, codec  
type, frame rate and bandwidth. Obviously, the performance  
of the each connected client will slow down when many users  
are logged on.  
The device can be used The device is not weatherproof. It needs to be equipped with  
outdoors or not.  
a weatherproof case for outdoors using. However, equipped  
with a weatherproof case might disable the audio function of  
the device.  
Install this device  
Status LED does not  
light up.  
• Check and confirm that the DC power adaptor, included in  
packaged, is used. Secure the power connector and re-power  
it on again.  
• If the problem is not solved, the device might be faulty.  
Contact your dealer for further help.  
The network cabling is The device uses Category 5 UTP cable allowing 10 and/or  
required for the device. 100 Base-T networking.  
The device will be If a firewall exists on the network, port 80 is open for ordinary  
installed and work if a data communication. The HTTP port and RTSP port need to  
firewall exists on the be opened on the firewall or NAT router.  
network.  
The  
username  
and Username = admin and leave password blank.  
password for the first Note that it’s all case sensitivity.  
time or after factory  
default reset  
Forgot the username Follow the steps below.  
and password  
1. Restore the factory default setting by press pressing and  
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holding down more than 3 seconds on the device.  
2. Reconfigure the device.  
Forgot the IP address of Check IP address of device by using the IPWizard.exe  
the device.  
program or by UPnP discovery.  
IPWizard program  
cannot find the device.  
• Re-power the device if cannot find the unit within 1 minutes.  
• Do not connect device over a router. IPWizard program  
cannot detect device over a router.  
• If IP address is not assigned to the PC which running  
IPWizard program, then IPWizard program cannot find  
device. Make sure that IP address is assigned to the PC  
properly.  
• Antivirus software on the PC might interfere with the setup  
program. Disable the firewall of the antivirus software during  
setting up this device.  
• Check the firewall setting of your PC or Notebook.  
Make sure that your Internet Explorer is version 6.0 or later. If  
you are experiencing problems, try upgrading to the latest  
version of Microsoft’s Internet Explorer from the Microsoft  
webpage.  
Internet Explorer does  
not seem to work well  
with the device  
IPWizard program fails  
to save the network  
parameters.  
• Network may have trouble. Confirm the parameters and  
connections of the device.  
Access this device  
Cannot access the login • Maybe the IP Address of the IR Network Camera is already  
page and other web  
pages of IR Network  
Camera from Internet  
Explorer  
being used by another device or computer. To confirm this  
possible problem, disconnect the IR Network Camera from  
the network first, and then run the PING utility to check it out.  
• Maybe due to the network cable. Try correcting your  
network cable and configuration. Test the network interface  
by connecting a local computer to the IR Network Camera via  
a crossover cable.  
• Make sure the Internet connection and setting is ok.  
• Make sure enter the IP address of Internet Explorer is  
correct. If IR Network Camera has a dynamic address, it may  
have changed since you last checked it.  
• Network congestion may prevent the web page appearing  
quickly. Wait for a while.  
The IP address and Subnet Mask of the PC and IR Network  
Camera must be in the same class of the private IP address  
on the LAN.  
• Make sure the http port used by the IR Network Camera,  
default=80, is forward to the IR Network Camera’s private IP  
address.  
• The port number assigned in your IR Network Camera might  
not be available via Internet. Check your ISP for available  
port.  
• The proxy server may prevent you from connecting directly  
to IR Network Camera, set up not to use the proxy server.  
• Confirm that Default Gateway address is correct.  
• The router needs Port Forwarding feature. Refer to your  
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router's manual for details.  
• Packet Filtering of the router may prohibit access from an  
external network. Refer to your router's manual for details.  
• Access IR Network Camera from the Internet with the global  
IP address of the router and port number of IR Network  
Camera.  
• Some routers reject the global IP address to access IR  
Network Camera on the same LAN. Access with the private  
IP address and correct port number of IR Network Camera.  
• When you use DDNS, you need to set Default Gateway and  
DNS server address.  
• If it’s not working after above procedure, reset IR Network  
Camera to default setting and installed it again.  
• If the problem is not solved, the IR Network Camera might  
be faulty. Contact your dealer for further help.  
Image or video does not • The first time the PC connects to IR Network Camera, a  
appear in the main page. pop-up Security Warning window will appear to download  
ActiveX Controls. When using Windows 2000 or Windows  
XP, log on with an appropriate account that is authorized to  
install applications.  
• Network congestion may prevent the Image screen from  
appearing quickly. You may choose lower resolution to  
reduce the required bandwidth.  
Check the device’s  
ActiveX is installed on  
your computer  
Go to C:\Windows\Downloaded Program Files and check to  
see if there is an entry for the file “IPCamera Control”. The  
status column should show “Installed”. If the file is not listed,  
make sure your Security Settings in Internet Explorer are  
configured properly and then try reloading the device’s home  
page. Most likely, the ActiveX control did not download and  
install correctly. Check your Internet Explorer security settings  
and then close and restart Internet Explorer. Try to browse  
and log in again.  
Internet Explorer  
Setup the IE security settings or configure the individual  
settings to allow downloading and scripting of ActiveX  
controls.  
displays the following  
message: “Your current  
security settings prohibit  
downloading ActiveX  
controls”.  
The device work locally • Might be caused from the firewall protection. Check the  
but not externally.  
Internet firewall with your system or network administrator.  
The firewall may need to have some settings changed in  
order for the device to be accessible outside your LAN.  
• Make sure that the device isn’t conflicting with any other  
web server running on your LAN.  
• Check the configuration of the router settings allow the  
device to be accessed outside your local LAN.  
• Check the bandwidth of Internet connection. If the Internet  
bandwidth is lower than target bit rate, the video streaming  
will not work correctly.  
The unreadable  
Use the operating system of the selected language. Set the  
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characters are  
displayed.  
Encoding or the Character Set of the selected language on  
the Internet Explorer.  
Frame rate is slower  
than the setting.  
• The traffic of the network and the object of the image affect  
the frame rate. The network congestion causes frame rate  
slower than the setting.  
• Check the bandwidth of Internet connection. If the Internet  
bandwidth is lower than target bit rate, the video streaming  
will not work correctly.  
• Ethernet switching hub can smooth the frame rate.  
• Your connection to the device does not have enough  
bandwidth to support a higher frame rate for the streamed  
image size. Try reducing the video streaming size to 160x120  
or 320x240 and/or disabling audio.  
Blank screen or very  
slow video when audio is  
enabled.  
• Audio will consume 32 kbps. Disable audio to improve  
video. Your Internet connection may not have enough  
bandwidth to support streaming audio from the device.  
• Default Gateway and DNS server address should be set up  
correctly.  
• If FTP does not work properly, ask your ISP or network  
administrator about the transferring mode of FTP server.  
• Click [Refresh] on the Internet Explorer when the  
communication stops with the device. The image will refresh.  
• Other clients may be operating Pan/Tilt.  
• Pan/Tilt operation has reached the end of corner.  
There may be a slight delay when you are using the Pan/Tilt  
feature in conjunction with streaming audio and video. If you  
find that there is a significant delay while panning or tilting the  
camera, try disabling the audio streaming and/or reducing the  
video streaming size.  
Image Transfer on  
e-mail or FTP does not  
work.  
Pan/Tilt does not work.  
(including Click to  
Center and Preset  
Positioning)  
Pan/Tilt does not work  
smoothly.  
Video quality of the device  
The focus on the  
Camera is bad.  
• The lens is dirty or dust is attached. Fingerprints, dust, stain,  
etc. on the lens can degrade the image quality.  
The color of the image is • Adjust White Balance.  
poor or strange.  
• To insure the images you are viewing are the best they can  
be, set the Display property setting (color quality) to 16bit at  
least and 24 bit or higher if possible within your computer.  
•The configuration on the device image display is incorrect.  
You need to adjust the image related parameters such as  
brightness, contrast, hue and sharpness properly.  
• Wrong power line frequency makes images flicker. Make  
sure the 50 or 60Hz format of your device.  
Image flickers.  
• If the object is dark, the image will flicker. Make the  
condition around the Camera brighter.  
The video images might be noisy if the device is located in a  
very low light environment. Make the condition around the  
camera brighter or turn the IR LED on.  
Noisy images occur.  
Miscellaneous  
Can not play the  
recorded ASF file  
Have installed Microsoft®’s DirectX 9.0 or later and use the  
Windows Media Player 9 or later to play the ASF filed  
recorded by the device.  
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Appendix D: PING IP Address  
The PING (stands for Packet Internet Groper) command is used to detect whether a  
specific IP address is accessible by sending a packet to the specific address and waiting  
for a reply. It’s also a very useful tool to confirm the device installed or if the IP address  
conflicts with any other devices over the network.  
If you want to make sure the IP address of the device, utilize the PING command as  
follows:  
z
z
Start a DOS window.  
Type ping x.x.x.x, where x.x.x.x is the IP address of the device.  
The replies, as illustrated below, will provide an explanation to the problem.  
If you want to detect any other devices conflicts with the IP address of Network Camera,  
also can utilize the PING command but you must disconnect the device from the network  
first.  
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Appendix E: Bandwidth Estimation  
The frame rate of video transmitted from the device depends on connection bandwidth  
between client and server, video resolution, codec type, and quality setting of server.  
Here is a guideline to help you roughly estimate the bandwidth requirements form your  
device.  
The required bandwidth depends on content of video source. The slow motion video will  
produce smaller bit rate generally and fast motion will produce higher bit rate vice versa.  
Actual results generated by the device may be varying.  
Image Resolution  
Average range of Data  
Sizes for JPEG mode  
3 ~ 6k byte per frame  
8 ~ 20k byte per frame  
20 ~ 50K byte per frame  
100 ~ 220k byte per frame  
Average bit rate for MPEG4  
mode  
64kbps~256kbps @ 30fps  
256kbps~768kbps @ 30fps  
512kbps~2048kbps @ 30fps  
512kbps~4096kbps @ 15fps  
160 x 120 (QQVGA)  
320 x 240 (QVGA)  
640 x 480 (VGA)  
1280 x 1024 or  
1024x768  
Note: Audio streaming also takes bandwidth around 32kbps. Some  
xDSL/Cable modem upload speeds could not even reach up to 128 kbps.  
Thus, you may not be able to receive good quality video while also streaming  
audio on a 128 kbps or lower connection. Even though the upload speed is  
more than 128kbps, for optimal video performance, disabling audio  
streaming will get better video performance.  
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Appendix F: Specifications  
Camera  
Specification  
Image Device  
HQ1 1 /3” Color SONY Super HAD CCD  
NTSC:811(H) × 508(V)  
PAL:795(H) × 596(V)  
Effective Pixels  
Horizontal Resolution  
Lens  
540 TV Lines  
6mm fixed focal / CS mount  
NTSC : 15,734 Hz (H) , 60 Hz (V)  
PAL : 15,625 Hz (H) , 50 Hz (V)  
More than d0 dB (AGC off)  
Scanning Frequency  
Signal to Noise  
IP Module  
MPEG4 and JPEG simultaneously and multi-profile  
Video Encoder  
Video Resolution  
4 profiles simultaneously  
- MPEG4 VGA  
- MPEG4 QVGA  
- MPEG4 QQVGA  
- JPEG VGA/ QVGA/ QQVGA (selectable)  
Up to 30fps @ 160x120  
Up to 30fps @ 320x240  
Up to 30fps @ 640x480  
RTSP: G.711, G.726  
Video Resolution  
Audio Encoder  
3GPP: AMR  
TCP/IP, HTTP, SMTP, FTP, NTP, DNS, DDNS, DHCP,  
UPnP™, RTSP, PPPoE, 3GPP  
Networking Protocol  
Browser  
Microsoft® Internet Explorer 6.0 or later  
Operating System  
Security  
Windows® 2000, XP, Vista  
2 Levels, Administrator or Viewer / IP filter  
10/100M auto negotiation  
Ethernet  
WLAN  
802.11b/g (Wireless model only)  
32MB SDRAM  
RAM  
Flash  
4MB NOR Flash Memory  
Two-Color LED  
Indication LED  
DI/DO  
1xDI / 1xDO  
Microphone  
Audio Interface  
Power Supply  
Built-in and external  
Audio line out (line level)  
12V DC external power adapter  
4.5W max (with WLAN) or  
3.5W max (without WLAN)  
Power Consumption  
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Operating Temperature  
Operating Humidity  
0°C to 50°C (32°F to 104°F)  
10% ~ 80%  
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Appendix G: Configure Port  
Forwarding Manually  
The device can be used with a router. If the device wants to be accessed from the WAN,  
its IP address needs to be setup as fixed IP address, also the port forwarding or Virtual  
Server function of router needs to be setup. This device supports UPnP traversal  
function. Therefore, user could use this feature to configure port forwarding of NAT  
router first. However, if user needs to configure port forwarding manually, please follow  
the steps as below:  
Manually installing the device with a router on your network is an easy 3–step procedure  
as following:  
  (1) Assign a local/fixed IP address to your device  
  (2) Access the Router with Your Web browser  
  (3) Open/Configure Virtual Server Ports of Your Router  
(1) Assign a local/fixed IP address to your device  
The device must be assigned a local and fixed IP Address that allows it to be recognized  
by the router. Manually setup the device with a fixed IP address, for example,  
192.168.0.100.  
(2) Access the Router with Your Web browser  
The following steps generally apply to any router that you have on your network. The  
D-Link DI-624 is used as an example to clarify the configuration process. Configure the  
initial settings of the router by following the steps outlined in the router’s Quick  
Installation Guide.  
If you have cable or DSL service, you will most likely have a dynamically assigned WAN  
IP Address. ‘Dynamic’ means that your router’s WAN IP address can change from time  
to time depending on your ISP. A dynamic WAN IP Address identifies your router on the  
public network and allows it to access the Internet. To find out what your router’s WAN  
IP Address is, go to the Status screen on your router and locate the WAN information  
for your router. As shown on the following page the WAN IP Address will be listed. This  
will be the address that you will need to type in your web browser to view your camera  
over the Internet. Be sure to uncheck the Reset IP address at next boot button at the  
top of the screen after modifying the IP address. Failure to do so will reset the IP  
address when you restart your computer.  
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Your WAN IP Address will be listed here.  
Note: Because a dynamic WAN IP can change from time to time depending on your  
ISP, you may want to obtain a Static IP address from your ISP. A Static IP address is a  
fixed IP address that will not change over time and will be more convenient for you to  
use to access your camera from a remote location. If you could not get a Static IP  
address from your ISP, the DIPS™ or DDNS is a solution alternatively. Please refer to  
Appendix G for more information.  
(3) Open/set Virtual Server Ports to enable remote image viewing  
The firewall security features built into the router and most routers prevent users from  
accessing the video from the device over the Internet. The router connects to the  
Internet over a series of numbered ports. The ports normally used by the device are  
blocked from access over the Internet. Therefore, these ports need to be made  
accessible over the Internet. This is accomplished using the Virtual Server function on  
the router. The Virtual Server ports used by the camera must be opened through the  
router for remote access to your camera. Virtual Server is accessed by clicking on the  
Advanced tab of the router screen.  
Follow these steps to configure your router’s Virtual Server settings  
• Click Enabled.  
• Enter a unique name for each entry.  
• Select Both under Protocol Type (TCP and UDP)  
• Enter your camera’s local IP Address (e.g., 192.168.0.100, for example) in the  
Private IP field.  
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If you are using the default camera port settings, enter 80 into the Public and  
Private Port section, click Apply.  
Scheduling should be set to Always so that the camera images can be accessed  
at any time.  
A check mark appearing before the entry name will indicate that the ports are enabled.  
Important: Some ISPs block access to port 80. Be sure to check with your ISP so that  
you can open the appropriate ports accordingly. If your ISP does not pass traffic on port  
80, you will need to change the port the camera uses from 80 to something else, such as  
8080. Not all routers are the same, so refer to your user manual for specific instructions  
on how to open ports.  
Enter valid ports in the Virtual Server section of your router. Please make sure to check  
the box on this line to enable settings. Then the device can be access from WAN by the  
router’s WAN IP Address.  
By now, you have finished your entire PC configuration for this device.  
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Appendix H: DDNS Application  
1. Preface  
If you have a Cable modem or xDSL, this is a great way to host your own Networked  
registration authorities such as Network Solutions, DirectNIC, Register.com etc).  
Your domain name's dynamic IP address is automatically tracked by a DDNS server.  
Host your own Networked Device and much more no matter what your computer's IP  
address may be and even if you have dialup, DSL or cable modem internet  
connection where your computer's IP address changes all the time!! DDNS service  
supports  
all top  
level domain names including but not limited  
to .com, .net, .org, .to, .uk etc.  
2. Ethernet Network Environment  
Normally, DDNS service is only necessary for the users that could only obtain  
dynamic IP addresses. As to the users that could obtain the static valid IP address,  
they do not usually have to apply the DDNS service. Before we decide if DDNS is  
necessary for the users, we have to check what kind of Ethernet network  
environment we have to install our Networked Device on.  
(1) Environment of Fixed Valid IP Network  
If users could obtain valid IP addresses, they could save the effort to apply DDNS  
service. Because the IP address in this environment is fixed, users could input  
the IP address or domain name of demo site directly in the IE browser.  
(2) Environment of Dynamic IP Network  
If users is under an environment of dynamic IP network (Dial-up xDSL), they  
have to apply a domain name in advance. Then apply DDNS service. Finally  
setup the necessary information of DDNS and PPPoE of the Networked Device  
in order to let the outside administrator be able to access through internet.  
3. Application Steps—DDNS & Domain Name  
(1). Visit the following web site: http://www.dyndns.org/  
(2). Click “Account”  
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(3). After the columns show up at the left side, click “Create Account”.  
(4). Fill the application agreement and necessary information.  
a. Username  
b. E-mail address and confirmation  
c. Password and confirmation  
d. Submit all the input information and finish creating an account  
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Click these two options  
(5). Check your e-mail mailbox. There will be an e-mail with a title “Your DynDNS  
Account Information“. Click the hyperlink address to confirm the DDNS service  
that you just applied. Then DDNS you applied activated.  
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Click to confirm  
(6). Enter the web page http://www.dyndns.org/ again. Input your username and  
password that you just applied to login administration interface of DDNS server.  
Input your account  
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(7). If the correct username and password are input, you can see the following  
picture at the top-right of the login page.  
(8). Click the “Services”.  
(9). Click the “ Dynamic DNS ”.  
(10). Click the “Create Hosts”.  
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(11). We could create a domain name without any charge at this step. First, we input  
the host name. (Pink No.1) Then we pick a domain that is easy to remember. (Pink  
No.2) Finally, click the “Add Host” to submit the domain name information. (Pink  
No.3)  
1
3
2
4. Setup the DDNS and PPPoE of Networked Device  
At last, users have to enter the web page of Networked Device and setup the necessary  
information of DDNS and PPPoE after the application of DDNS service. Please check  
the user manual to access the DDNS and PPPoE pages. After saving the modification,  
restart the device. The external users could browse the Networked Device by the input  
of their domain name.  
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Appendix I: Power Line Frequency  
COUNTRY  
VOLTAGE FREQUENCY  
COMMENTS  
*Neutral and line wires are reversed from that used in  
Australia and elsewhere.  
Argentina  
220V  
50 Hz  
*Outlets typically controlled by adjacent switch.  
Though nominal voltage has been officially changed to 230V,  
240V is within tolerances and commonly found.  
Australia  
Austria  
230V*  
230V  
50 Hz  
50 Hz  
*127V found in states of Bahia, Paran?(including Curitiba),  
Rio de Janeiro, S Paulo and Minas Gerais (though 220V  
may be found in some hotels). Other areas are 220V only,  
with the exception of Fortaleza (240V).  
Brazil  
110/220V*  
60 Hz  
Canada  
120V  
220V  
230V  
230V  
230V  
220V*  
230V  
230V  
60 Hz  
50 Hz  
50 Hz  
50 Hz  
50 Hz  
50 Hz  
50 Hz  
50 Hz  
China, People's Republic of  
Finland  
France  
Germany  
Hong Kong  
India  
Italy  
*Eastern Japan 50 Hz (Tokyo, Kawasaki, Sapporo,  
Yokohoma, and Sendai); Western Japan 60 Hz (Osaka,  
Kyoto, Nagoya, Hiroshima)  
Japan  
100V  
50/60 Hz*  
Malaysia  
Netherlands  
Portugal  
Spain  
240V  
230V  
230V  
230V  
230V  
230V  
110V  
220V  
50 Hz  
50 Hz  
50 Hz  
50 Hz  
50 Hz  
50 Hz  
60 Hz  
50 Hz  
Sweden  
Switzerland  
Taiwan  
Thailand  
*Outlets typically controlled by adjacent switch.  
Though nominal voltage has been officially changed to 230V,  
240V is within tolerances and commonly found.  
United Kingdom  
230V*  
120V  
50 Hz  
60 Hz  
United States of America  
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Appendix J: 3GPP  
To use the 3GPP function, in addition to previous section, you might need more  
information or configuration to make this function work.  
Note:  
1. The camera must be set as Multi-profile mode, not Mega-pixel mode. Otherwise this  
device can not serve 3GPP stream.  
2. To use the 3GPP function, it strongly recommends installing the Networked Device  
with a public and fixed IP address without any firewall protection.  
RTSP Port:  
Port 554 is the default for RTSP service. However, sometimes, some service providers  
change this port number for some reasons. If so, user needs to change this port  
accordingly.  
Dialing procedure:  
1. Choose a verified player (PacketVideo or Realplayer currently)  
2. Use the following URL to access:  
rtsp://host/mpeg4/media.3gp  
Where host is the host name or IP address of the camera.  
Compatible 3G mobile phone:  
Please contact your dealer to get the approved list of compatible 3G phone.  
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Appendix K: Enable UPnP of  
Windows XP  
Use the following steps to enable UPnP settings only if your operating system of PC is  
running Windows XP.  
Go to Start > Settings.  
Click Control Panel  
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Click Add or Remove Programs  
Click Add/Remove Windows Components  
The following screen will appear:  
Select Networking Services  
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Click Details  
Select Universal Plug and Play  
Click Ok  
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Click Next  
Please wait while Setup configures the components.  
Click Finish  
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