Sony Photo Printer 970C Series User Manual

HP DeskJet Printer  
User’s Guide for Windows  
970C Series  
English  
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Acknowledgments  
Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft  
Corporation (U.S. patent numbers 4955066 and 4974159).  
MMX and Pentium are U.S. registered trademarks of Intel Corporation.  
TrueType is a U.S. trademark of Apple Computer, Inc.  
Notice  
The information contained in this document is subject to change without notice.  
Hewlett-Packard Company makes no warranty of any kind with regard to this  
material, including, but not limited to, the implied warranties of merchantability  
and fitness for a particular purpose.  
Hewlett-Packard shall not be liable for any errors or for incidental or  
consequential damages in connection with the furnishing, performance, or use of  
this material.  
All rights reserved. Reproduction, adaptation, or translation of this manual is  
prohibited without prior written permission of Hewlett-Packard Company, except  
as allowed under the copyright laws.  
No part of this document may be photocopied, reproduced, or translated to  
another language without the prior written consent of Hewlett-Packard Company.  
Edition 2, January 2000  
© Copyright Hewlett-Packard Company 1999  
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Automatic Two-Sided Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Print Cartridge Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
Part Names and Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48  
Appendix A Setup Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51  
Using a Parallel Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51  
Using a USB Cable  
(Requires Windows 98 or Windows 2000 Professional.) . . . . . . . . . . . . . . 54  
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Features Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60  
How Do I? Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62  
Appendix C Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63  
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66  
Language Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66  
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69  
Limited Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70  
HP Year 2000 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70  
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71  
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Introduction  
Thank You For Buying an HP DeskJet Printer!  
Here’s what comes in the box. If something is missing, talk to your HP dealer or  
call HP Customer Care. (See “HP Customer Care by Phone” on page 43 for the  
appropriate telephone number.)  
Printer  
Documents about  
your printer  
Automatic  
Two-Sided  
Printing  
Module  
QuickStart  
Printer software  
Par  
a
llel  
Qui  
Ca  
ck  
Setupble  
US  
S
B
t
art  
Ca  
bl  
e
S
etu  
Black print  
cartridge  
p
Color print  
cartridge  
Power cord  
Quick Start poster  
Note: You’ll need to buy a printer cable, such as the HP IEEE 1284-Compliant  
Parallel Interface Cable (bidirectional). If you are using Windows 98 and want  
to use USB, purchase an HP USB-Compliant cable (see See “Ordering  
Information” on page 48.).  
If your computer does not have a CD-ROM drive and if diskettes were not  
included with your printer, see See “Printer Software” on page 42. for  
information on ordering diskettes.  
For information on printing across a network with the HP DeskJet 970C Series  
printer, see your HP DeskJet 970C Series Printer Network Guide for Windows.  
iii  
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Special Features of Your HP DeskJet Printer  
Your new HP DeskJet printer is equipped with these special features:  
Stunning photo quality through HP’s PhotoREt printing technology  
Uncompromising performance with print speeds of up to 12 pages per minute  
for black text and 10 pages per minute for text with color graphics  
Innovative, easy-to-use automatic two-sided printing  
Network-capable (supports HP JetDirect External Print Server)  
Finding More Information  
This User’s Guide shows you how to operate your printer. For more information:  
Use the Quick Start Poster for installation.  
Visit an HP web site for the latest product information, troubleshooting, and  
printer software updates (see page 42 for web site addresses).  
For Windows 95, 98, and NT 4.0 Users  
Consult the Release Notes file in the HP DeskJet 970C Series program group  
for information about hardware and software compatibility. To access the  
Release Notes, click on Start Programs HP DeskJet 970C Series.  
For Windows 2000 Professional Users  
If you are a Windows 2000 Professional user, visit HP’s web site at  
For Windows 3.1x Users  
Consult the Release Notes for information about hardware and software  
compatibility. Open this file by double-clicking the HP DeskJet 970C Series  
Release Notes icon in the HP DeskJet Utilities program group.  
For DOS Users  
If you are using DOS, information can be found in a text document  
(dosread.txt). This document is on the printer software CD in the \<language  
code>\djcp\ directory. For example, “enu” is the language code for English, so  
dosread.txt is located in the \enu\djcp directory. For a list of language codes,  
see page 66. If you have diskettes, the file is located on the HP DeskJet Control  
Panel for DOS diskette.  
iv  
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1
Using Your Printer  
Buttons and Lights  
The buttons on the front of your HP DeskJet printer enable you to turn the printer  
on and off, cancel a print job, or resume printing. The lights provide you with  
visual cues about the state of your printer. The buttons and lights from left to  
right are:  
Cancel Button – Press this button to  
cancel the current print job.  
Print Cartridge Status Light – When lit,  
the light above this symbol indicates that you  
need to check the status of your print  
cartridges. See “Print Cartridge Status” on  
page 29.  
Resume Button and Light – Whenever  
the light above the Resume Button flashes,  
press the Resume Button to continue printing.  
Power Button and Light – Use the Power Button to turn the printer on and  
off. The green light above the Power Button flashes when the printer is processing  
information.  
Warning  
Use only the Power Button on the front of the printer to turn the printer on  
and off. Using a power strip, surge protector, or a wall-mounted switch to turn  
the printer on and off may cause premature printer failure.  
1
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1
Using Your Printer  
Paper Trays  
IN Tray  
IN tray pushed in  
You place paper and other media  
types for printing in the IN tray. Pull  
out this tray for easy loading. Once  
you insert the media you want to use,  
slide the paper guides so they rest  
snugly against the media. Be sure to  
slide all media as far as it will go into  
the IN tray.  
Paper width guide  
Paper length guide  
IN tray pulled out  
Paper width guide  
Paper length guide  
Single  
envelope  
slot  
OUT Tray  
The printer sends its completed pages  
to the OUT tray. The OUT tray has two  
different positions.  
Down – For most types of printing  
(except banners). The down position  
also allows single envelope printing.  
OUT tray down  
Up – For ease of loading media in the  
IN tray and for banner printing.  
OUT tray up  
2
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1
Using Your Printer  
Automatic Two-Sided Printing  
The Automatic Two-Sided Printing Module is a special hardware and software  
feature that enables your printer to automatically print on both sides of the page.  
Installing the Automatic Two-Sided Printing Module  
1 Turn the knob on the printer’s Rear Access Door counter-clockwise, and remove  
the door.  
2 Press the button on each side of the Automatic Two-Sided Printing Module, and  
insert the module into the back of the printer.  
3 Release the buttons.  
3
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1
Using Your Printer  
Printing with the Automatic Two-Sided Printing Module  
1 Load appropriate paper.  
Printing Module. You can print on plain paper, HP Bright White Inkjet Paper,  
HP Premium Inkjet Heavyweight Paper, HP Felt-textured Greeting Card  
Paper, and HP Professional Brochure Paper, Glossy or Matte. Not all paper  
sizes can be used with the Automatic Two-Sided Printing Module.  
2 Go to the HP Printer Properties dialog box. See “Printer Software” on page 5  
for instructions.  
3 On the HP Printer Properties Features tab:  
a Check Two-Sided Printing.  
b Check Automatic. When the Two-Sided Printing Margin dialog box appears,  
make a selection, then click OK.  
c Select Book or Tablet to choose the page orientation.  
d Click Apply.  
4 Select Book or Tablet to choose the page orientation.  
5 Click OK to close the Printer Properties dialog box.  
6 Click OK to print.  
Note: After one side of the page is printed on, the paper will be held while  
the ink dries. Once the ink is dry, the paper is pulled back in, and the reverse  
side is printed. As each page is finished, the page will drop into the OUT tray.  
Note: If you have problems with Two-Sided Printing, see pages 39–40.  
Basic Printer Maintenance  
Because the printer ejects ink onto the paper in a fine mist, ink smudges will  
eventually appear on the printer case. Follow the cleaning instructions provided  
here.  
Do not clean the interior of the printer. Keep all fluids away from the interior.  
4
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1
Using Your Printer  
To remove stains, smudges and/or dried ink from the exterior of the printer, use  
a soft cloth moistened with water. Do not use household cleaners or detergent.  
the printer’s exterior surfaces with a soft cloth moistened with water.  
Do not lubricate the rod on which the print cartridge cradles move. Noise is  
normal when the cradles move back and forth.  
For information on cleaning print cartridges and the print cartridge cradle, see  
“Cleaning Print Cartridges” on page 33.  
For maximum performance and reliability, the printer should be handled and  
stored in an upright, level position.  
Caution  
Printer Software  
Use your printer software to control how and what you print. Print quality, paper  
size and type, and Two-Sided Printing are just a few of the options available to you  
in the HP Printer Properties dialog box.  
Note: If you are printing from Windows 3.1x or DOS, see page 59.  
1 From your software program, select  
File Print.  
Your software program opens a Print  
dialog box, similar to the one on the  
right.  
2 From the Print dialog box, click  
Properties. The HP Printer Properties  
dialog box opens.  
Or try this:  
1 If you don’t see a Print option in the File  
menu, select File Printer Setup or  
File Print Setup.  
2 From the Printer Setup or Print Setup  
dialog box, click Setup or Options.  
5
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1
Using Your Printer  
Printer Properties Dialog Box Tabs  
The three tabs located in the Printer Properties dialog box are  
Note: If your printer is networked, you may see a fourth “Services” tab in the  
Printer Properties dialog box.  
Setup (see “Setup Tab” on page 7)  
Features (see “Features Tab” on page 8)  
Advanced (see “Advanced Tab” on page 9)  
Simply click a tab, then choose your settings.  
Printer Properties Dialog Box Buttons  
The standard buttons at the bottom of the Printer Properties dialog box are:  
Factory Settings – Returns all of the tab settings to the factory defaults.  
OK – Accepts your changes and closes the dialog box.  
Cancel – Cancels your changes and closes the dialog box.  
Apply – Applies your changes.  
Help – Displays a message telling you to click your right mouse button  
for help.  
6
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1
Using Your Printer  
Setup Tab  
Look here to see your  
current settings.  
Print Quality  
Draft - Quick printing  
Normal - Every day  
printing  
Best - Highest quality  
printing  
Choose from a  
wide range of  
paper types.  
Select any photo paper  
type in Paper Type to  
enable Photo Paper  
Printing.  
•Click PhotoREt to  
Choose a paper  
size or enter a  
paper size of  
your own.  
automatically select the  
best configuration of print  
speed and quality.  
•Click 2400 X 1200 dpi for  
source images greater than  
600 dpi. This setting  
requires 400 MB or more  
hard-disk space and takes  
longer to print.  
Resize an image to  
Print on z-fold paper.  
fit on a specific  
paper size.  
Note: Right-click on any item on this screen to view help related to that item.  
7
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1
Using Your Printer  
Features Tab  
Look here to see your  
current settings.  
Choose:  
Portrait -  
Landscape -  
Mirror Image - Reverses  
the printed image.  
o
Rotate 180 - Enabled  
when using envelope or  
Hagaki paper size.  
Rotates the page image  
180 degrees top to  
bottom.  
Check here and  
choose the size of  
your poster by  
selecting the  
number of pages  
across and down.  
Check here and choose:  
Book (binding on the  
side) or Tablet (binding  
on the top).  
Automatic when using  
the Automatic Two-Sided  
Printing Module.  
Choose the number  
of copies to print.  
Check here and choose:  
• Number of pages printed  
per sheet.  
• Border on each page on  
the sheet.  
Check here to print the last page of your  
document first, or leave unchecked to print  
the first page first.  
Check here to see how your document  
will look before you print. Show HP  
Preview will allow you to print, cancel  
or create a graphic file of your  
document. You can change some print  
settings, visually see the effect, and  
print with the new settings.  
Note: Right-click on any item on this screen to view help related to that item.  
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1
Using Your Printer  
Advanced Tab  
Check here to print in  
shades of gray.  
Look here to see  
your current  
settings.  
Optimization is only  
available when  
printing in grayscale.  
Slide to adjust colors  
to meet your needs.  
Slide to provide  
extra drying time.  
Slide to adjust the  
amount of ink on  
the page.  
Note: Right-click on any item on this screen to view help related to that item.  
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1
Using Your Printer  
Printing on Different Types of Paper and Media  
Single envelope slot  
OUT tray down  
OUT tray up  
IN tray  
pulled out  
Paper length guides  
IN tray pushed in  
Paper width guide  
Paper length guides  
What do you want to print  
What you need to do  
1 Slide the envelope, with its flap side on the left and  
flap facing up, into the OUT tray’s single envelope  
slot. Continue sliding until the envelope stops.  
2 Choose the print settings that match the type and size  
of the envelope.  
Single envelope  
3 Print the envelope.  
1 Slide out both of the paper guides, and remove all  
paper from the IN tray.  
Stack of up to 15 envelopes  
2 Slide the envelopes, with their flap side on the left and  
flap facing up, into the IN tray as far as they will go.  
3 Slide the paper guides snugly against the edges of the  
envelopes.  
4 Choose the print settings that match the type and size  
of the envelopes.  
5 Print the envelopes.  
See next page  
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1
Using Your Printer  
Note: See “Printer Software” on page 5 for instructions on how to use your printer  
software.  
Setup Tab  
Features Tab  
HP print settings to choose  
Guidelines to remember  
Setup Tab  
- Print Quality: Choose Normal  
- Paper Type: Choose Plain Paper  
- Paper Size: Choose appropriate envelope size  
• Make sure paper is loaded in the IN tray.  
• Make sure the OUT tray is in the down position.  
• Avoid envelopes that have clasps or windows.  
• Avoid envelopes that are shiny or embossed,  
envelopes with thick, irregular, or curled edges, or  
envelopes that are wrinkled, torn, or otherwise  
damaged.  
• If your software program includes an envelope-  
printing feature, follow those instructions instead of  
the procedure here.  
Features Tab  
- Orientation: Choose Portrait  
- Two-Sided Printing: Unchecked  
Setup Tab  
• Never load more than 15 envelopes at one time.  
• Align the envelope edges before inserting them.  
• Avoid envelopes that have clasps or windows.  
• Avoid envelopes that are shiny or embossed,  
envelopes with thick, irregular, or curled edges, or  
envelopes that are wrinkled, torn, or otherwise  
damaged.  
• If your software program includes an envelope-  
printing feature, follow those instructions instead of  
the procedure here.  
- Print Quality: Choose Normal  
- Paper Type: Choose Plain Paper  
- Paper Size: Choose appropriate envelope size  
Features Tab  
- Orientation: Choose Portrait  
- Two-Sided Printing: Unchecked  
11  
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1
Using Your Printer  
Single envelope slot  
OUT tray down  
OUT tray up  
IN tray  
pulled out  
Paper length guides  
Paper width guide  
IN tray pushed in  
Paper length guides  
What do you want to print  
What you need to do  
1 Slide out both of the paper guides, and remove all  
paper from the IN tray.  
Greeting Cards  
2 Insert up to 45 cards into the IN tray as far as they  
will go.  
3 Slide the paper guides snugly against the edges of the  
cards.  
4 Choose the print settings that match the type and size  
of the cards.  
5 Print the cards.  
1 Pull out the IN tray.  
2 Slide out both of the paper guides, and remove all  
Cards (index, business, and other small  
media)  
paper from the IN tray.  
3 Insert up to 45 cards into the IN tray as far as they  
will go.  
4 Slide the paper guides snugly against the edges of the  
cards.  
5 Push in the IN tray.  
6 Choose the print settings that match the type and size  
of the cards.  
7 Print the cards.  
See next page  
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1
Using Your Printer  
Note: See “Printer Software” on page 5 for instructions on how to use your printer  
software.  
Setup Tab  
Features Tab  
.
HP print settings to choose  
Guidelines to remember  
Setup Tab  
- Print Quality: Choose Normal  
- Paper Type: Choose greeting card type  
- Paper Size: Choose appropriate card size  
• For ease of loading small cards, raise the OUT tray.  
After you have inserted the cards, lower the OUT tray.  
• Align the card edges before inserting the cards.  
• If you have pre-folded greeting cards, unfold the  
cards, then load the cards into the IN tray.  
Features Tab  
- Orientation: Choose Portrait  
- Two-Sided Printing: Unchecked  
Setup Tab  
• For ease of loading small cards, raise the OUT tray.  
After you have inserted the cards, lower the OUT tray.  
• Align the card edges before inserting the cards.  
- Print Quality: Choose Normal  
- Paper Type: Choose Plain Paper  
- Paper Size: Choose appropriate card size  
Features Tab  
- Orientation: Choose Portrait  
- Two-Sided Printing: Unchecked  
13  
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1
Using Your Printer  
Single envelope slot  
OUT tray down  
OUT tray up  
IN tray  
pulled out  
Paper length guides  
Paper width guide  
IN tray pushed in  
Paper length guides  
What do you want to print  
Photos  
What you need to do  
1 Pull out the IN tray.  
2 Slide out both of the paper guides, and remove all  
paper from the IN tray.  
3 Insert photo paper in the IN tray (HP logo side up or  
glossy side down).  
4 Slide the paper guides snugly against the sheets.  
5 Push in the IN tray.  
6 Choose the print settings that match the type and size  
of the photo paper.  
7 Print the photos.  
1 Slide out both of the paper guides, and remove all  
paper from the IN tray.  
Labels  
2 Fan the edges of the label sheets to separate them,  
then align the label edges.  
3 Insert up to 20 label sheets (label side down).  
4 Slide the paper guides snugly against the sheets.  
5 Choose the print settings that match the type and size  
of labels.  
6 Print the labels.  
See next page  
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1
Using Your Printer  
Note: See “Printer Software” on page 5 for instructions on how to use your printer  
software.  
Setup Tab  
Features Tab  
HP print settings to choose  
Guidelines to remember  
Setup Tab  
- Print Quality: Choose Best  
- Paper Type: Choose photo paper type  
- Photo Paper Printing: CLick PhotoREt to  
automatically select the best combination of  
print speed and quality.  
• For best results, use an HP photo paper.  
• The photo needs to be in electronic (digital) form,  
before you can print it. Take a digital picture, scan a  
photo, or have your local camera shop provide an  
electronic file of your photo.  
• Use PhotoREt for most photo paper printing.  
• If you have a parallel cable, you may be able to  
increase photo printing speed by enabling Hardware  
ECP. Open the HP DeskJet Toolbox. Click the  
Configuration tab and check Attempt to Use  
Hardware ECP. Apply your changes and print your  
photo.  
OR  
Click 2400 x 1200 dpi for source images  
greater than 600 dpi. This setting requires 400  
MB or more hard disk space and takes longer  
to print.  
- Paper Size: Choose appropriate paper size  
Features Tab  
- Orientation: Choose appropriate orientation  
- Two-Sided Printing: Unchecked  
Setup Tab  
• Use only paper labels that are designed specifically  
for use with inkjet printers.  
• Never load more than 20 sheets at one time.  
• Use only full sheets of labels.  
- Print Quality: Choose Normal  
- Paper Type: Choose Plain Paper  
- Paper Size: Choose A4 or Letter (8.5x11 in)  
• Make sure the sheets are not sticky, wrinkled, or  
pulling away from their protective backing.  
• Do not use plastic or clear labels. The ink will not dry  
when used with plastic or clear labels.  
Features Tab  
- Orientation: Choose appropriate orientation  
- Two-Sided Printing: Unchecked  
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1
Using Your Printer  
Single envelope slot  
OUT tray down  
OUT tray up  
IN tray  
pulled out  
Paper length guides  
Paper width guide  
IN tray pushed in  
Paper length guides  
What do you want to print  
Transparencies  
What you need to do  
1 Slide out both of the paper guides, and remove all  
paper from the IN tray.  
2 Fan the edges of the transparency sheets to separate  
them, then align the edges.  
Adhesive strip  
3 Insert a stack of up to 30 transparency sheets, rough  
side down and the adhesive strip towards the printer.  
4 Slide the paper guides snugly against the  
transparencies.  
5 Choose the print settings that match the type and size  
of the transparencies.  
6 Print the transparencies.  
7 The printer waits for transparencies to dry before  
releasing them automatically. Press the Resume  
Button to continue printing.  
See next page  
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1
Using Your Printer  
Note: See “Printer Software” on page 5 for instructions on how to use your printer  
software.  
Setup Tab  
Features Tab  
.
HP print settings to choose  
Guidelines to remember  
Setup Tab  
• For best results, use HP Premium Inkjet Transparency  
Film.  
- Print Quality: Choose Normal or Best  
- Paper Type: Choose transparency type  
- Paper Size: Choose appropriate size  
Features Tab  
- Orientation: Choose appropriate orientation  
- Two-Sided Printing: Unchecked  
17  
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1
Using Your Printer  
Single envelope slot  
OUT tray down  
OUT tray up  
IN tray  
pulled out  
Paper length guides  
Paper width guide  
IN tray pushed in  
Paper length guides  
What do you want to print  
Banners  
What you need to do  
1 Tear off the number of sheets (up to 20) you need.  
2 Tear off and discard the perforated strips, if any.  
3 Slide out the paper guides, and remove all paper from  
the IN tray.  
4 Raise the OUT tray and leave it in the Up position.  
5 Put the paper in the IN tray so that the unattached  
edge is at the top of the stack. Insert the first edge into  
the IN tray until it stops. Make sure the IN tray is  
pushed in.  
6 Slide paper guides snugly against the sheets.  
7 Check Banner Printing and choose the appropriate  
paper type and size.  
8 Print the banner.  
1 Load paper in the IN tray.  
Posters  
2 Slide the paper guides snugly against the sheets.  
3 Choose the print settings that match the type and size  
of your poster.  
4 Print your poster.  
See next page  
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1
Using Your Printer  
Note: See “Printer Software” on page 5 for instructions on how to use your printer  
software.  
Setup Tab  
Features Tab  
HP print settings to choose  
Guidelines to remember  
Setup Tab  
- Banner Printing: Check this box  
- Print Quality: Choose Normal  
• When printing banners, be sure that the OUT tray  
is raised into the up position and the IN tray is  
pushed in.  
- Paper Type: Choose HP Banner Paper or  
Plain Paper  
- Paper Size: Choose A4 or Letter (8.5x11 in)  
• Depending on the software program you are using  
to print your banner, you may need to check the  
HP DeskJet 970C Series Printer Release Notes for  
specific printing information.  
Features Tab  
• For best results, use HP Banner Paper.  
- Orientation: Choose appropriate orientation  
- Two-Sided Printing: Unchecked  
Setup Tab  
• Trim the edges on each sheet and tape the sheets  
together.  
- Print Quality: Choose Normal  
- Paper Type: Choose Plain Paper  
- Paper Size: Choose appropriate size  
Features Tab  
- Orientation: Choose appropriate orientation  
- Two-Sided Printing: Unchecked  
- Poster Printing: Check this box and choose size  
2x2, 3x3, or 4x4  
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1
Using Your Printer  
Single envelope slot  
OUT tray down  
OUT tray up  
IN tray  
pulled out  
Paper length guides  
Paper width guide  
IN tray pushed in  
Paper length guides  
What do you want to print  
What you need to do  
1 Remove all paper from the OUT tray.  
2 Load paper into the IN tray.  
Manual Two-Sided Printing  
Book Binding  
3 Slide the paper guides snugly against the sheets.  
4 In the Features tab, click Two-Sided Printing, then  
select Book or Tablet, and uncheck Automatic.  
5 Choose the print settings that match the type and size  
of your paper.  
6 Begin printing.  
7 Carefully follow the reloading instructions displayed  
on your computer screen.  
8 When the paper is properly reloaded, click Continue  
in the message box on your computer screen.  
Tablet Binding  
See next page  
20  
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1
Using Your Printer  
Note: See “Printer Software” on page 5 for instructions on how to use your printer  
software.  
Setup Tab  
Features Tab  
HP print settings to choose  
Guidelines to remember  
Setup Tab  
- Print Quality: Choose Normal  
- Paper Type: Choose appropriate type  
• You can do manual Two-Sided Printing with either the  
Rear Access Door or Automatic Two-Sided Printing  
Module attached.  
- Paper Size: Choose appropriate size  
• The printer automatically prints the odd-numbered  
pages first. The printer then displays a message on  
your computer screen, telling you how to reload the  
paper for printing the even-numbered pages.  
Features Tab  
- Orientation: Choose appropriate orientation  
- Two-Sided Printing: Check this box, then  
choose Book (for binding on the side) or  
Tablet (for binding at the top). Uncheck  
Automatic.  
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Using Your Printer  
Single envelope slot  
OUT tray down  
OUT tray up  
IN tray  
pulled out  
Paper length guides  
Paper width guide  
IN tray pushed in  
Paper length guides  
What do you want to print  
Iron-on transfers  
What you need to do  
1 Slide out both of the paper guides, and remove all  
paper from the IN tray.  
2 Load the iron-on transfer paper with printable  
side down.  
3 Slide the paper guides snugly against the sheets.  
4 Choose the print settings that match the type and size  
of your iron-on transfers.  
5 Print your transfers.  
See next page  
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1
Using Your Printer  
Note: See “Printer Software” on page 5 for instructions on how to use your printer  
software.  
Setup Tab  
Features Tab  
HP print settings to choose  
Guidelines to remember  
Setup Tab  
- Print Quality: Choose Normal  
- Paper Type: Choose HP Iron-On T-Shirt  
Transfers  
• When you print a mirror-imaged document, the text  
and pictures are flipped horizontally from what you  
see on your computer screen.  
• For best results, use HP Iron-On T-Shirt Transfers.  
- Paper Size: Choose appropriate size  
Features Tab  
- Orientation: Choose Mirror Image  
- Two-Sided Printing: Unchecked  
23  
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1
Using Your Printer  
HP DeskJet Toolbox  
Use the HP DeskJet Toolbox for maintaining your printer, finding information,  
and more.  
Non-networked printers, installed via the Setup Install method, have aToolbox  
desktop icon or program group.  
Networked printers, installed via the Add Printer method, have an extra  
Services tab in the HP Printer Properties dialog box.  
For Windows 95, 98, and Windows NT 4.0  
Click Start Programs HP DeskJet 970C Series HP DeskJet 970C  
Series Toolbox.  
Click the HP Toolbox button that appears on the Taskbar at the bottom of the  
screen when the HP Toolbox is open.  
The Toolbox has three tabs:  
Printer Services (see “Printer Services Tab” on page 25)  
Estimated Ink Level (see “Estimated Ink Level Tab” on page 26)  
Configuration (see “Configuration Tab” on page 27)  
Simply click a tab, then choose your option.  
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1
Using Your Printer  
Printer Services Tab  
Open an electronic copy of the  
User’s Guide.  
Calibrate the printer when  
colored and black ink don’t line  
up on what you have printed.  
Clean the print cartridges when  
lines and dots are missing from  
what you have printed.  
After cleaning, print a test page  
to check for clarity.  
Note: Right-click on any item on this screen to view help related to that item.  
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1
Using Your Printer  
Estimated Ink Level Tab  
Visual display of the color  
cartridge ink level  
Visual display of the black  
cartridge ink level  
Print cartridge part numbers  
and online ordering information  
Note: Right-click on any item on this screen to view help related to that item.  
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1
Using Your Printer  
Configuration Tab  
Default setting if the Automatic  
Two-Sided Printing Module is  
installed.  
If you are using a parallel cable,  
you can Enable Hardware ECP  
on the Configuration tab. When  
you check Attempt to Use  
Hardware ECP, photos may  
print more quickly.  
Note: Right-click on any item on this screen to view help related to that item.  
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1
Using Your Printer  
NOTES:  
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Using and Caring for Your  
Print Cartridges  
Print Cartridge Status Light  
Print Cartridge Status  
The Print Cartridge Status Light flashes when one  
or both of your print cartridges are low on ink,  
improperly installed, or malfunctioning. It will also  
flash if you are trying to use the wrong print  
cartridge type. If the problem is low ink, the light  
will stop flashing when you open the top cover.  
For any other print cartridge related problem, the  
Print Cartridge Status Light will continue to flash.  
To check the status of your print cartridges, open  
the printer’s top cover. The yellow arrow on the  
print cartridge cradle aligns with one of five Print  
Cartridge Status icons.  
Color print cartridge  
Black print cartridge low on ink  
low on ink  
Problem with black  
print cartridge  
Print cartridges OK  
Problem with  
color print  
cartridge  
Yellow indicator arrow  
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2
Using and Caring for Your Print Cartridges  
When the Print Cartridge Status Light flashes, open the printer’s top cover and  
follow the instructions below.  
If the arrow points to...  
It means...  
To solve the problem...  
Problem with color print cartridge  
The print cartridge is either:  
• missing  
1
Insert print cartridge if there is  
none.  
• improperly installed  
• the wrong print cartridge for the  
printer  
2 Reinsert print cartridge if there  
is one.  
3 If the above do not solve the  
problem, verify the cartridge is  
an HP C6578 Series cartridge.  
4 If the problem persists, replace  
the cartridge.  
• defective  
Problem with black print cartridge  
The print cartridge is either:  
• missing  
1
Insert print cartridge if there is  
none.  
• improperly installed  
• the wrong print cartridge for the  
printer  
2 Reinsert print cartridge if there  
is one.  
3 If the above do not solve the  
problem, verify the cartridge is  
an HP 51645 Series cartridge.  
4 If the problem persists, replace  
the cartridge.  
• defective  
Color print cartridge low on ink  
Black print cartridge low on ink  
Print cartridges OK  
Color print cartridge is running low  
on ink.  
Consider replacing the color  
cartridge with an HP C6578 Series  
cartridge.  
Black print cartridge is running low  
on ink.  
Consider replacing the black  
cartridge with an HP 51645 Series  
cartridge.  
Print cartridges are operational.  
No problems.  
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2
Using and Caring for Your Print Cartridges  
Replacing Print Cartridges  
Note: When buying replacement print cartridges, check the part numbers  
carefully. The print cartridge numbers for your printer are:  
Black HP 51645 Series  
Tri-Color HP C6578 Series  
Note: When a print cartridge runs out of ink, leave the empty cartridge in  
the cradle until you can replace it. The printer does not print with only one  
print cartridge in the cradle.  
To replace a print cartridge:  
1 Press the Power Button to  
Black  
Tri-Color  
turn on the printer. The print  
cartridges will move.  
2 Open the top cover and raise  
the cradle latch.  
3 Lift the print cartridge out of  
the cradle and discard it.  
Warning Keep print cartridges out of the reach of children.  
4 Remove the replacement print cartridge from its packaging and carefully  
remove the protective vinyl tape.  
Do NOT touch the  
ink nozzles  
Remove the protective  
vinyl tape  
Do NOT touch or  
remove the copper  
contacts  
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Using and Caring for Your Print Cartridges  
Do NOT touch the print cartridge ink nozzles or copper contacts. Touching  
Warning  
these parts will result in clogs, ink failure, and bad electrical connection. Also,  
do NOT remove the copper strips; these are required electrical contacts.  
5 Push the print cartridge firmly, straight down into the print cartridge cradle.  
6 Close the cradle latch. When the latch is fully closed, you will hear a click.  
7 Load plain white paper in the IN tray.  
8 Close the top cover, then a calibration page will print.  
Note: Any time you install a valid print cartridge, the printer software prints  
a calibration page to ensure your print quality. If you are in the middle of  
printing and stop to change a print cartridge, the software will wait until your  
printing has completed before it executes the calibration test.  
9 If the Print Cartridge Status  
Light continues to blink after you install the  
new print cartridge, check the part number on the print cartridge to ensure you  
installed the correct one.  
32  
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2
Using and Caring for Your Print Cartridges  
Storing Print Cartridges  
To maintain excellent print quality from your print cartridges:  
Keep all print cartridges in their sealed packages, at room temperature  
(60-78˚ F or 15.6-26.6˚ C), until you are ready to use them.  
Once installed, leave the print cartridges in their cradle at all times to keep  
them from drying out or becoming clogged.  
If you store an unsealed print cartridge, do so in an airtight plastic container.  
Do not unplug the printer until printing is complete and the print cartridge  
cradles have returned to their home position on the right side of the printer.  
The print cartridges will dry out if not stored in their home position.  
Warning Use only the Power Button on the front of the printer to turn the printer on  
and off. Using a power strip, surge protector, or a wall-mounted outlet switch  
to turn the printer on and off may cause premature failure.  
Cleaning Print Cartridges  
When Do You Need to Clean?  
Clean the print cartridges if your printed page is missing lines or  
dots, or if it contains ink streaks.  
If You See Missing Lines or Dots...  
Clean the print cartridges from the HP DeskJet Toolbox by doing  
the following:  
1 Double-click the HP DeskJet Toolbox icon on the computer screen.  
2 Click Clean the print cartridges and follow the on-screen directions.  
Note: Unnecessary cleaning wastes ink and shortens the life of the print  
cartridge.  
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Using and Caring for Your Print Cartridges  
If You See Ink Streaks...  
Clean the print cartridges and the print cartridge cradle by following  
the instructions below.  
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diam noft juestk  
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ed kitft ghocknor  
1 Double-click the HP DeskJet Toolbox icon on the computer  
screen.  
2 Click Clean the print cartridges and follow the on-screen directions. If this  
does not prevent streaks, follow the instructions for manually cleaning the  
print cartridges on page 35.  
Be careful not to get ink on your hands or clothing.  
Caution  
Manually Cleaning the Print Cartridges and Print Cartridge Cradle  
In order to properly clean the print cartridges and cradle, you will need distilled or  
bottled water and cotton swabs or a similar lint-free absorbent material that will  
not stick to the cartridges.  
1 Press the Power Button to turn the printer on, then lift the top cover.  
2 After the print cartridges move, unplug the power cord from the back of the  
printer.  
Warning Keep new and used print cartridges out of the reach of children.  
3 Remove the print cartridges and place them wide side down on a piece  
of paper.  
Do NOT touch the print cartridge ink nozzles or copper contacts. Touching  
these parts will result in clogs, ink failure, and bad electrical connection. Also,  
do NOT remove the copper strips; these are required electrical contacts.  
Caution  
34  
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2
Using and Caring for Your Print Cartridges  
4 Manually clean the print cartridges.  
4.1 Dip a clean cotton swab into distilled water and squeeze any excess water  
from the swab.  
4.2 Clean the face and edges of the  
print cartridge as shown. DO  
NOT wipe the nozzle plate.  
4.3 Inspect the cartridge for fibers  
on the face and edges. If fibers  
are still present, repeat the  
cleaning process.  
Do not clean  
nozzle plate  
4.4Repeat the cleaning process for  
the other print cartridge.  
Clean  
Once you’ve removed the print cartridges, make sure that they are not  
outside of the printer longer than 30 minutes.  
Caution  
5 Manually clean the print cartridge cradle.  
5.1 Using clean, moistened swabs, wipe  
the underside of each wall of the  
cradle.  
5.2 Repeat until no ink residue is seen on  
a clean swab.  
6 Reinsert the print cartridges, then close  
the printer’s top cover.  
7 Load white paper into the IN tray.  
8 Reinsert the electrical power cord into  
the back of the printer.  
9 Print a test page. From the HP Toolbox, click Print a Test Page.  
Note: If streaking still appears, repeat the procedure until the test printout  
is clean. You will find additional maintenance tips at  
35  
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2
Using and Caring for Your Print Cartridges  
Damage Resulting from Refilling the Print Cartridges  
To get the best performance from your printer, Hewlett-Packard recommends  
using only genuine HP supplies for HP DeskJet printers, including genuine  
factory-filled HP print cartridges.  
Damage resulting from the modification or refilling of HP print cartridges is  
specifically excluded from the coverage of HP printer warranties.  
Note: When buying replacement print cartridges, check the part numbers  
carefully. The print cartridge numbers for your printer are:  
Black HP 51645 Series  
Tri-Color HP C6578 Series  
36  
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3
Getting Help When Things Go Wrong  
Basic Troubleshooting  
The following table lists the most common printing problems and their solutions.  
What if...  
Check this...  
You have problems with  
installation.  
• Make sure your printer is on and all connections are secure.  
• Close any virus protection programs that are running on your computer. Either  
right-click the virus protection program’s icon on the taskbar and click Disable, or  
click the X in the upper-right corner of the program’s open window.  
• Exit your software programs. Uninstall the printer software (see below), then repeat  
the installation procedure.  
If you have USB  
installation problems, also  
see page  
• If using a parallel printer cable, make sure that no other peripheral device (such  
as a scanner, tape back-up, switch box, etc.) is connected to the printer.  
• If you’re still having problems with the installation, call an authorized HP dealer  
or HP Customer Care representative. For the phone number of the support center  
nearest you, see “HP Customer Care by Phone” on page 43.  
Printer software isn’t working  
from the CD.  
• Make sure your CD-ROM drive is working by inserting a CD that you know works.  
• If you suspect the CD is flawed, see “HP Customer Care by Phone” on page 43.  
Something unexpected  
happened during  
If you’re running Windows 95, 98, or NT 4.0, perform one of the following  
procedures:  
installation or you need to  
uninstall the printer driver  
for any reason.  
1
Insert the printer software (either the CD or Disk 1) into your computer.  
2 Begin the software installation again:  
a Insert the CD into your CD-ROM drive.  
b Select Start Run.  
c
Click Browse in the Run window.  
d Browse to the CD’s setup.exe icon, then click Open.  
e Click OK.  
3 Select Remove HP DeskJet 970C Series Software.  
4 Follow the on-screen instructions.  
OR  
Click Start Programs HP DeskJet 970C Series HP DeskJet 970C Series  
Uninstall.  
OR  
1
Click Start Settings Control Panel.  
2 Click Add/Remove Programs.  
3 Select HP DeskJet 970C Series (Remove only).  
If you’re running Windows 3.1x:  
1
In the Program Manager, locate your HP DeskJet Series group.  
2 Double-click the Uninstall icon to uninstall your printer software.  
OR  
Begin printer software install (see page 53, steps 6a, b, and c) and select Uninstall.  
37  
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What if...  
Check this...  
Text or graphics are in the  
wrong place.  
• Make sure you have selected the correct orientation (portrait or landscape) on the  
Features tab. See “Features Tab” on page 8.  
• Make sure the media is correctly oriented in the IN tray.  
• Make sure the paper guides fit snugly against the media.  
The printer is really slow.  
• Check the amount of RAM and processor speed in your computer (see “System  
Requirements” on page 66).  
• Having less than 100 MB of free space on your computer’s hard drive can mean  
longer processing times.  
• Check the printer driver that you are using. Be sure to regularly check the HP web  
site at http://www.hp.com/support/home_products for the most recent software  
updates.  
• Large, complex documents containing graphics or photographs print slower than  
text-only documents.  
• When printing photographs, select PhotoREt in Photo Paper Printing instead of  
2400 x 1200 dpi.  
• You may be running numerous software programs simultaneously.  
• Third-party devices connected between your printer and your computer can slow  
the printer.  
• Printing over a network can cause the printer to print slower.  
No page came out of the  
printer.  
• Make sure the power is on and all connections are secure.  
• Make sure the printer cover is closed.  
• Make sure the media is correctly loaded in the IN tray.  
If the Power Light is blinking, the printer is processing information. Be patient.  
• If the Resume Light is blinking, press the Resume Button.  
• If the Print Cartridge Status Light is blinking, lift the printer cover, check the Print  
Cartridge Status, and verify that the print cartridge cradle contains properly  
installed print cartridges.  
• Determine whether paper is stuck in the printer. If it is, see “Clearing a Paper Jam”  
on page 40.  
• Make sure the Automatic Two-Sided Printing Module or Rear Access Door is in  
place.  
A blank page came out of  
the printer.  
• Make sure you have removed the protective piece of vinyl tape on each of the  
print cartridges. See “Replacing Print Cartridges” on page 31.  
• Lift the printer cover and check the Print Cartridge Status icons to make sure you  
• If you are trying to print a fax:  
1
Save the fax in a graphic format (such as TIFF).  
2 Place it in a word processing document, and print from there.  
Something is missing from  
the page.  
• Make sure you have set the correct margins.  
• Make sure the margins are within the printable area. See “Minimum Printing  
Margins” on page 65.  
• Make sure the text and graphics are scaled correctly in your document.  
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3
What if...  
Check this...  
Text is printing off the edge  
of the page.  
• Make sure the margins are set correctly in your software program.  
• Make sure the text and graphics in your document fit within the printable area of  
the page. See “Minimum Printing Margins” on page 65.  
• Make sure you have selected the right paper size in the Setup tab. See “Setup Tab”  
on page 7.  
• Uncheck Poster Printing in the Features tab. See “Features Tab” on page 8.  
The print quality is poor.  
• Make sure you are using media intended for HP DeskJet printers, and that the  
media is loaded print side down.  
• Make sure you have selected the correct paper type in the Setup tab. See “Setup  
Tab” on page 7.  
If the printing appears faded or dull, click Normal or Best instead of Draft on the  
Setup tab. See “Setup Tab” on page 7.  
• If the colors bleed or the ink smears, click Normal or Draft instead of Best on the  
Setup tab. See “Setup Tab” on page 7.  
page 33.  
• If the color ink and black ink aren’t lining up on the printed page, go to the HP  
Toolbox and click Calibrate the printer. See “Printer Services Tab” on page 25.  
Colors are wrong or missing. • Verify that you removed the protective vinyl tape from the print cartridge.  
• Check the print cartridges status. See “Print Cartridge Status” on page 29.  
• You might need to clean your color print cartridge. See “Cleaning Print  
Cartridges” on page 33.  
• Uncheck Print in Grayscale on the Advanced tab. See “Advanced Tab” on page 9.  
Banners aren’t printing  
correctly.  
• Make sure the OUT tray is up.  
• Make sure you selected Banner on the Setup tab. See “Setup Tab” on page 7.  
• If several sheets feed into the printer together, unfold and refold the paper.  
• If the paper creases going through the printer, the paper might be unsuitable for  
banner printing.  
• If gaps in the printing appear at the ends of the sheets, the problem might be with  
your software program. See Release Notes in the Program group. To get to these  
notes, click Start Programs HP DeskJet 970C Series.  
The Automatic Two-Sided  
Printing Module is attached,  
but you can’t select the  
Automatic option in the  
Two-Sided Printing section  
of the Features tab.  
1
Print one page.  
2 Go to the Features tab, check Two-Sided Printing, then check Automatic.  
OR  
1
2 Check Automatic Two-Sided Printing Module, then click Apply.  
3 Click the X in the upper-right corner to close the dialog box.  
4 Go to the Features tab of the HP DeskJet Printer Properties dialog box.  
5 Check Two-Sided Printing, then check Automatic.  
Go to the Configuration tab of the HP DeskJet Toolbox.  
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What if...  
Check this...  
Two-Sided printing was  
selected, but printing is only  
on one side of the paper.  
• Re-attach the Automatic Two-Sided Printing Module. See “Installing the  
• Check the Features tab to ensure you have checked Two-Sided Printing. See  
“Features Tab” on page 8.  
• Be sure that you have selected a supported media size (see page 47) in the  
software program that you are using.  
In Two-Sided Printing, the  
binding margin appears in  
the wrong place.  
• Check the Setup tab to ensure you have chosen the correct paper orientation. See  
“Setup Tab” on page 7.  
• Make sure you selected Book or Tablet on the Features tab. For correct  
orientation, see “Features Tab” on page 8.  
Print Cartridge Status Light  
won’t stop blinking.  
The printer is jammed.  
• See “Clearing a Paper Jam” on page 40.  
You have printing problems  
on a networked printer.  
• See the HP DeskJet 970C Series Printer Network Guide for Windows.  
• See Appendix D, “Frequently Asked Questions About USB (Universal Serial Bus)”  
on page 67.  
You are having USB  
problems.  
Clearing a Paper Jam  
If the paper jams in the printer:  
1 Pull the paper out of either the IN tray or the OUT tray.  
2 Press the Resume Button on the front of the printer to clear the paper jam.  
3 If the paper jam has cleared, print your document again. If the paper jam was  
not cleared by pressing the Resume Button, and you cannot remove the  
jammed paper from the front of the printer, follow the steps in the next section.  
If the Automatic Two-Sided Printing  
Module is attached and the paper jam  
is in the Module:  
1 Turn your printer off.  
2 Press the button on top of the Two-Sided  
Printing Module and lower the access  
Press top button to access rollers  
door.  
3 Pull the jammed paper out of the Module,  
then close the access door.  
4 Turn your printer on, then print your document again.  
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Getting Help When Things Go Wrong  
If the Automatic Two-Sided Printing Module  
is attached and the paper jam is in the back  
of the printer:  
1 Turn your printer off.  
2 Simultaneously press the release buttons,  
located on each side of the module, to  
remove the module.  
Press buttons to remove Module  
3 Pull the jammed paper out of the printer, then replace the Module.  
4 Turn your printer on, then print your document again.  
If the Rear Access Door is attached and the paper  
jam is in the back of the printer:  
1 Turn your printer off.  
2 Turn the knob on the Rear Access Door (counter-  
clockwise) and remove the door.  
3 Pull the jammed paper out of the printer, then  
replace the Rear Access Door.  
4 Turn your printer on, then print your document  
again.  
Note: If you were printing labels, see if a label has come unglued from a  
label sheet while going through the printer.  
Note: If after clearing the paper jam the cartridge cradle sticks, remove and  
reinstall the print cartridges. For instructions, see “Replacing Print Cartridges”  
on page 31.  
41  
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3
Getting Help When Things Go Wrong  
HP Customer Care User Forums  
They’re friendly. They’re informative. Check out  
our online user forums. Simply review existing messages  
left by other HP users to find the answers you’re looking  
for. You can also post your questions, then check back  
later for ideas and suggestions from knowledgeable  
users and system operators.  
HP Customer Care  
HP DeskJet printers set the standard for quality and  
reliability, so you have made an excellent choice. Should  
you need help, however, HP Customer Care’s award-  
winning service and support is nearby to provide expert  
advice on using your HP printer or to answer specific  
questions about a problem you are having. Whether  
online or by phone, you’ll find the support you need—  
and you’ll find it fast.  
HP Customer Care by Email  
Connect with HP via email and receive a personal reply  
from an HP Customer Care service technician. Responses  
are normally provided within 24 hours of receipt  
(excluding holidays). A great option for those non-urgent  
questions.  
HP Customer Care Online  
Click your way to a quick solution! HP Customer Care  
Online is a great place to go for answers to questions  
about your HP products. You’ll get instant access to  
everything from helpful printing tips to the latest product  
and software updates—24 hours a day, seven days a  
week, all at no charge to you.  
HP Customer Care Audio Tips  
(U.S. Only)  
For fast and simple solutions to commonly asked HP  
DeskJet printer questions, call our toll-free automated  
support line at (877) 283-4684.  
If you have a modem connected to your computer and  
subscribe to an online service or have direct access to the  
Internet, you can obtain a wide variety of information  
about your printer at the following web sites:  
Printer Software  
Printer software (also referred to as a printer driver)  
allows your printer to talk with your computer. HP  
provides printer software and software updates for  
software, contact the manufacturer of your software  
program. You have several options for getting printer  
software:  
English:  
French:  
German:  
Download the printer software by accessing the HP  
Customer Care Online web site. See “HP Customer  
Care Online” on page 42 for the addresses of the HP  
web sites.  
Japanese:  
Korean:  
If you need diskettes rather than a CD, you can copy  
the printer software to diskettes by taking your printer  
software CD to your HP dealer or a friend that has a  
CD-ROM drive. Be sure to take along at least 6 blank  
diskettes. To create the diskettes, begin the printer  
software installation. When the opening screen  
appears, select Make diskettes of your printer  
software and follow the on-screen instructions.  
Portuguese:  
Spanish:  
Simplified Chinese:  
Traditional Chinese:  
From HP Customer Care Online you can link to  
HP Customer Care User Forums and HP Customer  
Care Email.  
42  
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3
Getting Help When Things Go Wrong  
If you are in the U.S., setting up your printer for the  
first time, and do not have a CD-ROM drive or access  
to HP Customer Care Online, you can order the  
printer software on 3.5-inch diskettes by calling (661)  
257-5565 (nominal shipping and handling charge  
may apply). Diskettes are delivered to you at no extra  
charge. Bonus software that may be provided on the  
CD will not be provided on disks.  
front of your computer and printer. Before you call,  
be sure you have the following information:  
Your printer’s serial number (the label is on the  
printer’s bottom).  
_________________________________  
Your printer’s model number (the label is on the  
front of the printer).  
If you are in the U. S. and need a software update,  
you can download the printer software from  
If you do not have access to the web site, call (661)  
257-5565. Software updates are available for the cost  
of the CDs or diskettes plus shipping.  
_________________________________  
_________________________________  
The version of the printer software and software  
program (if applicable). To find your printer software  
version, go to the HP DeskJet toolbox, click on the  
printer icon in the title bar, then select About from  
the drop-down menu.  
If you are outside the U.S. and cannot download the  
driver from HP Customer Care Online (see page 42),  
call the HP Customer Care Center (see page 43)  
nearest you.  
_________________________________  
Then we can help you with your questions immediately!  
HP Customer Care Repair  
See the list below for your country’s HP Customer Care  
If your HP printer is ever in need of repair, simply call the  
HP Customer Care Center. A trained service technician  
will diagnose the problem and coordinate the repair  
process for you. This service is free during your printer’s  
standard warranty. Beyond the warranty period, repairs  
are charged on a time and materials basis.  
Center phone number:  
Africa/Middle East  
Argentina  
Australia  
Austria  
41 22/780 41 11  
(541) 778-8380  
+61 3 8877 8000  
43 (0) 660 6386  
32 (0)2 62688 06  
32 (0)2 62688 07  
011 829-6612  
Belgium (Dutch)  
Belgium (French)  
Brazil 55 11  
Canada  
HP Customer Care by Phone  
Within 90 days from the time of your purchase, phone  
support is provided to you free of charge. However, if you  
are calling long distance, long-distance charges may  
that:  
(905) 206-4663  
800 36 0999  
Chile  
China  
8610-65645959  
42 (2) 471 7321  
Czech Republic  
Denmark  
Finland  
45 (0) 39 294099  
358 (9) 2034 7288  
33 (0) 143623434  
49 (0) 180 532 6222  
30 1 689 64 11  
1
You have checked your Quick Start Poster and this  
User’s Guide for installation and troubleshooting  
tips.  
France  
Germany  
Greece  
2 You have checked HP Customer Care Online (see  
page 42) for product help.  
3 If you are in the U.S., call HP Customer Care Audio  
Tips, our toll-free automated support line at (877)  
283-4684 for fast and simple solutions to  
commonly asked HP DeskJet printer questions.  
4 If you cannot solve your problem using the above,  
then call an HP service technician while you’re in  
Hong Kong  
Hungary  
India  
(800) 96 7729  
36 (1) 252 4505  
91 11 682 60 35  
6221 350 3408  
353 (0) 1662 5525  
972-9-9524848  
39 (0) 2 264 10350  
Indonesia  
Ireland  
Israel  
Italy  
43  
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3
Getting Help When Things Go Wrong  
Japan, Tokyo  
Japan, Osaka  
Korea  
81 3 3335-8333  
81 6 6838 1155  
02 3270 0700  
03 2952566  
regular long-distance charges may apply.  
Extended Warranty Options  
If you would like to extend your printer coverage beyond  
the one year factory warranty, you have the following  
options:  
Malaysia  
Mexico D.F.  
Mexico, Guadalajara  
Middle East/Africa  
Netherlands  
New Zealand  
Norway  
258 9922  
01 800 472 6684  
41 22/780 41 11  
31 (0) 20 606 8751  
(09) 356-6640  
47 (0) 22 116299  
65 272 5300  
Consult your reseller to get extended coverage.  
If your reseller does not offer service contracts,  
please call HP directly and ask about our HP Service  
Agreements. In the U.S., call (800) 446-0522; in  
Canada, call (800) 268-1221. For HP Service  
Agreements outside the U.S. and Canada, contact  
your local HP Sales Office.  
Philippines  
Poland  
(+48) 22 519 06 00  
351 (0) 1 318 00 65  
7095 923 50 01  
65 272 5300  
Portugal  
Russia  
Singapore  
Spain  
34 (9) 02321 123  
46 (0) 8 6192170  
41 (0) 84 8801111  
886 2-2717-0055  
(66-2) 661 4011  
90 1 224 59 25  
44 (0) 171 512 5202  
(208) 344-4131  
Sweden  
Switzerland  
Taiwan  
Thailand  
Turkey  
United Kingdom  
U.S.  
Venezuela  
Venezuela, Caracas  
207 8488  
After the Free Phone Support Period  
You can still get help from HP for a fee. Prices are subject  
to change without notice. HP Customer Care Online  
help (see page 42) on the internet is still available for  
free!  
For quick questions in the United States only, call  
(900) 555-1500. The charges are $2.50 per minute  
and begin when you connect with a service  
technician.  
For calls from Canada, or for calls in the U.S. that you  
anticipate might be longer than ten minutes in length,  
call (800) 999-1148. The fee is US $25 per call,  
charged to your Visa or MasterCard.  
If, during your phone call, it is determined that your  
printer requires repair and you are within your  
printer’s Limited Warranty period (see page 70,  
Printer), you will not be charged for the phone  
support service. However, for countries where the  
above toll-free phone numbers are not available, the  
44  
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4
Supplies and Accessories  
Part Names and Numbers  
Part Name  
Part Description  
Part Number  
Interface Cables  
HP IEEE 1284-Compliant Parallel Interface Cable  
With one 1284-A connector for the computer port and one  
1284-B connector for the printer port.  
-
-
2-meter length  
3-meter length  
C2950A  
C2951A  
HP USB-Compliant Interface Cable  
2-meter length  
C6518A  
HP JetDirect Print Servers for 970C Series Printers Only  
HP JetDirect 170X External Print Server  
HP JetDirect 300X External Print Server  
Print Cartridges  
Ethernet/802.3 RJ-45 (10Base-T) Single Port  
J3258A  
J3263  
Ethernet/802.3 RJ-45 (10Base-T/100Base-Tx) Single Port  
Print Cartridge  
HP 51645 Series  
Black  
Print Cartridge  
HP C6578 Series  
Tri-color  
Power Cords  
Power Cord  
Power  
U.S., Canada, Brazil, Latin America, Saudi Arabia  
8120-8900  
8121-0021  
Malaysia,  
CordJapan  
Power  
CordSingapore,  
CordSouth  
Power  
Africa  
Power  
Power  
Power  
Power  
Power  
Power  
ia  
CordInd  
8121-0025  
CordArgentina  
CordAustralia  
CordChina,  
CordKorea  
8121-0019  
8121-0018  
Taiwan,  
8121-0017  
CordEurope,  
an,  
Jord 812L1e-0ba0n2o3n,  
Baltic countries, Thailand, Indonesia, Caribbean,  
Latin America  
Power Cord  
U.K., Middle East  
8121-0022  
Other Replaceable Parts  
DJ970C Series Printer Top Cover  
Access Door Assembly  
Access Door Assembly  
C6426-60010  
C6426-60038  
C6426-60033  
DJ970C Series Printer Cleanout  
DJ970C Series Automatic Two-Sided Printing Module  
45  
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4
Supplies and Accessories  
Printer Quick Start Posters, User’s Guides, and Network  
Guides for Windows  
Most HP printer documentation is available for viewing and printing at  
Quick Start Poster  
Part Numbers  
User’s Guide  
Part Numbers  
Network Guide  
Part Numbers  
Language  
Arabic  
C6429-90223  
C6429-90251  
C6429-90224  
C6429-90225  
C6429-90226  
C6429-90222  
C6429-90246  
C6429-90227  
C6429-90228  
C6429-90229  
C6429-90230  
C6429-90231  
C6429-90232  
C6429-90233  
C6429-90234  
C6429-90235  
C6429-90247  
C6429-90236  
C6429-90237  
C6429-90238  
C6429-90248  
C6429-90239  
C6429-90240  
C6429-90249  
C6429-90250  
C6429-90241  
C6429-90242  
C6429-90243  
C6429-90244  
C6429-90245  
C6429-90255  
C6429-90071  
Croatian  
Czech  
C6429-90128  
C6429-90072  
C6429-90073  
C6429-90074  
C6429-90070  
C6429-90256  
C6429-90257  
C6429-90258  
C6429-90259  
C6429-90260  
C6429-90261  
C6429-90262  
C6429-90263  
C6429-90264  
C6429-90265  
C6429-90266  
C6429-90267  
C6429-90281  
C6429-90268  
C6429-90269  
C6429-90270  
C6429-90271  
C6429-90272  
Danish  
Dutch  
English  
Estonian  
Finnish  
C6429-90075  
C6429-90076  
C6429-90077  
C6429-90078  
C6429-90079  
C6429-90080  
C6429-90081  
C6429-90082  
C6429-90083  
French  
German  
Greek  
Hebrew  
Hungarian  
Italian  
Japanese  
Korean  
Lithuanian  
Norwegian  
Polish  
C6429-90084  
C6429-90085  
C6429-90086  
Portuguese  
Romanian  
Russian/Cyrillic  
Simplified Chinese  
Slovakian  
Slovenian  
Spanish  
C6429-90273  
C6429-90274  
C6429-90275  
C6429-90087  
C6429-90088  
C6429-90129  
C6429-90089  
C6429-90090  
C6429-90091  
C6429-90092  
C6429-90093  
C6429-90276  
C6429-90277  
C6429-90278  
C6429-90279  
C6429-90280  
Swedish  
Thai  
Traditional Chinese  
Turkish  
46  
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4
Supplies and Accessories  
Paper and Other Media  
Availability of special media varies by country.  
Paper Type  
Description  
Part Number  
A4 (210 x 297 mm), 200 sheets  
A4 (210 x 297 mm), 500 sheets  
U.S. letter, 200 sheets  
C5977A  
C1825A  
C5976A  
C1824A  
HP Bright White InkJet Paper  
U.S. letter, 500 sheets  
HP Premium Inkjet Paper ✳  
A4 (210 x 297 mm), 200 sheets  
U.S. letter, 200 sheets  
51634Z  
51634Y  
A4 (210 x 297 mm), 100 sheets  
U.S. letter, 50 sheets  
C1853A  
C6955A  
HP Premium Inkjet Heavyweight Paper  
HP Professional Brochure & Flyer Paper, Matte  
Asian A4 (210 x 297 mm), 50 sheets  
European A4 (210 x 297 mm), 50 sheets  
U.S. letter, 50 sheets  
C6819A  
C6818A  
C6817A  
HP Professional Brochure & Flyer Paper, Glossy  
HP Photo Paper, Two-Sided, Satin/Glossy  
HP Premium Photo Paper, Glossy  
Asian A4 (210 x 297 mm), 20 sheets  
European A4 (210 x 297 mm), 20 sheets  
U.S. letter, 20 sheets  
C6765A  
C1847A  
C1846A  
Asian A4 (210 x 297 mm), 15 sheets  
European A4 (210 x 297 mm), 15 sheets  
U.S. letter, 15 sheets  
C6043A  
C6040A  
C6039A  
HP Premium Plus Photo Paper, Glossy  
Asian A4 (210 x 297 mm), 20 sheets  
European A4 (210 x 297 mm), 20 sheets  
European (102 x 152 mm finished size), 20 sheets  
U.S. (4 x 6 in. finished size), 20 sheets  
U.S. letter, 20 sheets  
C6933A  
C6832A  
C6945A  
C6944A  
C6831A  
HP Premium Plus Photo Paper, Matte  
HP Premium Inkjet Transparency Film  
European A4 (210 x 297 mm), 20 sheets  
U.S. letter, 20 sheets  
C6951A  
C6950A  
A4 (210 x 297 mm), 20 sheets  
A4 (210 x 297 mm), 50 sheets  
U.S. letter, 20 sheets  
C3832A  
C3835A  
C3828A  
C3834A  
U.S. letter, 50 sheets  
HP Banner Paper  
A4 (210 x 297 mm), 100 sheets  
U.S. letter, 100 sheets  
C1821A  
C1820A  
HP Matte Greeting Cards, White/Quarter-fold  
HP Glossy Greeting Cards, White/Half-fold  
A4 (210 x 297 mm), 20 sheets, 20 envelopes  
U.S. letter, 20 sheets, 20 envelopes  
C6042A  
C1812A  
A4 (210 x 297 mm), 10 sheets, 10 envelopes  
U.S. letter, 10 sheets, 10 envelopes  
C6045A  
C6044A  
U.S. letter, 20 sheets, 20 envelopes  
C6828A  
HP Felt-textured Greeting Cards, Ivory/Half-fold  
HP Iron-on T-Shirt Transfers  
European A4 (210 x 297 mm), 10 sheets  
Asian A4 (210 x 297 mm), 10 sheets  
U.S. letter, 10 sheets  
C6050A  
C6065A  
C6049A  
HP Restickables, Large Round Inkjet Stickers  
HP Restickables, Large Square Inkjet Stickers  
✳✳  
U.S. letter, 10 sheets (90 stickers)  
U.S. letter, 10 sheets (90 stickers)  
C6822A  
C6823A  
These paper types can be used with the Automatic Two-Sided Printing Module.  
Note: To find out which recycled papers are recommended for your  
printer, contact your local HP Sales Office and ask for the HP InkJet Printer  
Family Paper Specifications Guide, HP part number 5961-0920.  
47  
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4
Supplies and Accessories  
Ordering Information  
To order printer supplies or accessories, call your nearest HP dealer or call HP  
DIRECT at the following numbers for fast shipping service.  
In the U.S., you can buy supplies directly from HP at www.hp.com/go/shopping  
(the HP Shopping Village).  
Country  
Phone or Fax  
Address  
Argentina  
(54 1) 787-7100  
Fax: (54 1) 787-7213  
Hewlett-Packard Argentina,  
Montañeses 2150 1428  
Buenos Aires, Argentina  
Australia/New  
Austria-South-East Area  
Belgium  
Zealand•  
(03)  
895-2895  
China  
Resources g.  
Bl  
26 Harbour Road  
Wanchai, Hong Kong  
(43-0222) 25 000, ext. 755  
Fax: (43-0222) 25 000, ext. 610  
Hewlett-Packard Ges.m.b.H.  
Ersattzteilverkauf Lieflb.1  
A-1222 Wien  
02/778 3092 (or 3090, 3091)  
Fax: 02/778 3076  
Hewlett-Packard Belgium SA/NV  
100 bd. de la Woluwe/Woluwedal  
1200 BRUXELLES  
Brazil  
Centro de Informacoes HP  
Grande São Paulo: 822-5565  
Demais Localidades: 0800-157751  
Fax: (011) 829-7116  
Centro de Informacoes HP  
Hewlett Packard Brasil S.A.  
Caixa Postal 134,  
Tua Clodomiro Amazonas, 258  
CEp 04534-011, São Paulo - SP  
Canada  
Chile  
Canada: (800) 387-3154,  
(905) 206-4725  
Fax: (905) 206-3485/-3739  
Toronto: (416) 671-8383  
Hewlett-Packard (Canada) Ltd.  
5150 Spectrum Way  
Mississauga, Ontario L4W 5G1  
(56 2) 203-3233  
Fax: (56 2) 203-3234  
Hewlett-Packard de Chile SA  
Av. Andres Bello 2777, Oficina 1302  
Las Condes, Santiago, Chile  
Denmark  
45 99 14 29  
Fax: 42 81 58 10  
Hewlett-Packard A/S  
Kongevejen 25, 3460 BIRKEROD  
Finland• (90)  
8872  
2397Hewlett-Packard Oy  
Varaosamyynti, Piispankalliontie 17  
02200 ESPOO  
Fax: (90) 8872 2620  
France  
(1) 40 85 71 12  
Fax: (1) 47 98 26 08  
EuroParts  
77 101 avenue du Vieux Chemin de Saint-Denis  
92625 GENNEVILLIERS  
Germany  
07031-145444  
Fax: 07031-141395  
Hewlett-Packard GmbH, HP Express Support  
Ersatzteil-Verkauf, Herrenberger Str. 130 71034  
BÖEBLINGEN  
International Sales Branch  
Italy  
(41) 22 780 4111  
Fax: (41) 22 780-4770  
Hewlett-Packard S. A., ISB  
39 rue de Veyrot 1217 MEYRIN 1  
GENEVE - SUISSE  
02/9212.2336/2475  
Fax: 02/92101757  
Hewlett-Packard Italiana S. P. A.  
Ufficio Parti di ricambio  
Via G. Di Vittorio, 9  
20063 Cernusco s/N (MI)  
48  
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4
Supplies and Accessories  
Country  
Phone or Fax  
Address  
Japan  
Korea  
(03) 3335-8333  
Hewlett-Packard Japan Ltd.  
29-21 Takaido-Higashi 3-chone, sugninami-ku  
Tokyo 168-8585  
(02) 3270-0720  
Fax: (02) 3270-0894  
Hewlett-Packard Korea  
16-58 Hangangro3ga Yongsangu  
Seoul, Korea  
Latin America Headquarters  
Mexico  
(305) 267-4220  
Fax: (305) 267-4247  
5200 Blue Lagoon Drive, Suite 930  
Miami, FL 33126  
(52 5) 258-4600  
Fax: (54 1) 258-4362  
Hewlett-Packard de México, S.A. de C.V  
Prolongación Reforma #470  
Colonia Lomas de Santa Fe, C.P. 01210 México,  
D.F.  
Netherlands  
0 33 450 1808  
Fax: 0 33 456 0891  
Hewlett-Packard Nederland B. V.  
Parts Direct Service  
Basicweg 10  
3821 BR AMERSFOORT  
Norway  
Spain  
22735926  
Fax: 22735611  
Hewlett-Packard Norge A/S, Express Support  
Drammensveien 169-171  
0212 Oslo  
1 6 31 14 81  
Fax: 1 6 31 12 74  
Hewlett-Packard Espanola S.A.  
Departamento de Venta de Piezas  
Ctra N-VI, Km. 16,500  
28230 LAS ROZAS, Madrid  
Sweden  
8-4442239  
Fax: 8-4442116  
Hewlett-Packard Sverige AB  
Skalholtsgatan 9, Box 19  
164 93 KISTA  
Switzerland• 056/279  
United Kingdom  
286  
Elbatex Datentechnik AG  
Schwimmbadstrasse 45, 5430 WETTINGEN  
Fax: 056/279 280  
+44 1765 690061  
Fax: +44 1765 690731  
+44 181 568 7100  
Fax: +44 181 568 7044  
+44 1734 521587  
Express Terminals, 47 Allhallowgate  
Ripon, North Yorkshire  
Parts First, Riverside Works  
Isleworth, Middlesex, TW7 7BY  
Fax: +44 1734 521712  
Westcoast, 28-30 Richfield Avenue  
Reading, Berkshire, RG1 8BJ  
United States  
Venezuela  
(800) 227-8164  
(58 2) 239-4244/4133  
Fax: (58 2) 207-8014  
Hewlett-Packard de Venezuela C.A.  
Tercera Transversal de Los Ruices Norte  
Edificio Segre, Caracas 1071, Venezuela  
Apartado Postal 50933, Caracas 1050  
Elsewhere  
in  
the  
Intercontinental Headquarters  
3495 Deer Creek Road,  
Palo Alto, CA 94304, U.S.A.  
49  
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4
Supplies and Accessories  
NOTES:  
50  
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A
Setup Instructions  
Parallel Cable  
Using a Parallel Cable  
1 Attach Automatic Two-Sided Printing Module.  
a Turn knob on printer’s Rear Access Door  
counter-clockwise and remove door.  
b Press button on each side of  
Automatic Two-Sided Printing Module,  
then insert module into back of printer.  
2 Connect Parallel Cable  
If you want to connect your 970C  
Series printer to a network, refer to  
the HP DeskJet 970C Series Printer  
Network Guide for Windows for  
instructions.  
3 Plug in Electrical Power Cord.  
51  
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A
Parallel Cable  
4 Load White Paper.  
5 Insert Print Cartridges.  
a Press Power Button to  
turn on printer.  
b Remove vinyl tape from  
print cartridges.  
Do NOT touch or remove  
copper strip on print  
Printable side  
cartridges.  
c Open top cover, then insert print cartridges.  
d Close top cover.  
Printer will print a calibration page.  
5a  
5c, d  
5b  
Black  
Tri-Color  
52  
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A
Parallel Cable  
6 Install Printer Software.  
Windows 95, 98, and NT 4.0:  
a Insert the HP Printer Software CD into your CD-ROM drive.  
If a New Hardware Found dialog box appears, click Cancel.  
b Select Start  
Run.  
c Click Browse in the Run dialog box.  
d Browse to Setup on the CD, then click Open.  
1
2
e Setup.exe file appears in the Run dialog box. Click OK.  
f Follow on-screen instructions to install your printer software.  
Windows 3.1x:  
a In Program Manager, select File  
Run.  
b Type the letter of the computer’s CD-ROM drive, followed by setup.exe (for  
example, if you are installing from your CD in drive D, type D:\setup.exe)  
then click OK.  
c Follow on-screen instructions to install your printer software.  
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A
USB Cable  
Using a USB Cable  
(Requires Windows 98 or Windows 2000 Professional. If you use Windows  
more information.)  
1 Attach Automatic Two-Sided Printing Module.  
a Turn knob on printer’s Rear Access Door  
counter-clockwise and remove door.  
b Press button on each side of  
Automatic Two-Sided Printing Module,  
then insert module into back of printer.  
2 Plug in Electrical Power Cord.  
Do NOT plug in USB cable yet.  
3 Load White Paper.  
Printable side  
54  
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A
USB Cable  
4 Insert Print Cartridges.  
a Press Power Button to turn on printer.  
b Remove vinyl tape from print cartridges.  
Do NOT touch or remove copper strip on print cartridges.  
c Open top cover, then insert print cartridges.  
d Close top cover.  
Printer will print a calibration page.  
5a  
5c, d  
5b  
Black  
Tri-Color  
5 Insert Printer Software.  
a Turn on your computer and wait for Windows 98 or Windows 2000  
Professional to start.  
b Insert the HP Printer Software CD into your CD-ROM drive.  
Note: Your printer software will not start until after you have connected  
the USB cable.  
55  
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A
USB Cable  
6 Connect USB Cable.  
• You can connect to any USB  
port.  
• If the New Hardware Found  
appear after you plug in the  
USB cable, see “Frequently  
Asked Questions About USB  
(Universal Serial Bus)” on  
page 67.  
• A USB cable, such as an HP USB-Compliant Interface Cable (part number  
C6518A), should be purchased separately  
7 Install USB Software.  
a Click Next.  
The on-screen DeskJet printer  
model number will match the  
model number of the DeskJet  
printer that you are installing.  
b Click Next.  
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A
USB Cable  
c Check Specify a Location,  
then click Browse.  
1
2
d Double-click on the CD icon,  
then click on the win98usb  
folder, then click OK.  
1
2
3
e Click Next.  
The drive letter may be  
different on your system.  
f Click Next.  
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A
USB Cable  
g Click Finish  
USB is now enabled on your  
computer. Proceed to Step 8 to  
install your printer software.  
USB Problem?  
• If Windows was unable to locate a  
driver, click Back and repeat steps  
7c through7g.  
• If Add New Hardware Wizard  
installation, detach and reattach  
the USB cable. Repeat step 7.  
• See “Frequently Asked Questions  
About USB (Universal Serial Bus)”  
on page 67.  
8 Install Printer Software.  
a Click Next.  
b Follow on-screen instructions  
to install your printer software.  
Note: The on-screen DeskJet printer model number will match the model  
number on the DeskJet printer that you are installing.  
58  
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B
Printing in Windows 3.1x and DOS  
Use your printer software to control how and what you print. Print quality, paper  
size and type, and Two-Sided Printing are just a few of the options available to you  
in the HP Printer Properties dialog box.  
• If you are using DOS, information can be found in a text document  
(dosread.txt). This document is on the printer software CD in the  
\<language code>\djcp\ directory. For example, “enu” is the language  
code for English, so dosread.txt is located in the \enu\djcp directory. For  
a list of language codes, see page 66. If you have diskettes, the file is  
located on the HP DeskJet Control Panel for DOS diskette.  
• If you are a Windows 3.1x user, see the instructions below.  
HP DeskJet 970C Printer Properties Dialog Box  
1 Click File Print from the software program you are using.  
Your software program opens a Print dialog box.  
2 From the Print dialog box, click Properties.  
The HP DeskJet 970C Printer Properties dialog box opens.  
HP DeskJet 970C Dialog Box Tabs  
Setup (see “Setup Tab” on page 60)  
Features (see “Features Tab” on page 60)  
Color (see “Color Tab” on page 61)  
Services (see “Services Tab” on page 61)  
Simply click a tab, then choose your options.  
The standard buttons at the bottom of the HP DeskJet 970C dialog box are:  
Default – Returns all of the tab settings to the factory defaults.  
OK – Accepts your changes and closes the dialog box.  
Cancel – Cancels your changes and closes the dialog box.  
Help – Displays help information.  
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B
Setup Tab  
Print Quality  
Draft - Quick printing  
Normal - Every day  
printing  
Best - Highest quality  
printing  
Choose a paper size  
from the menu  
Click Select Paper Type  
to select from a wide  
range of paper types.  
Click Cut Sheet for  
separated pieces of  
paper or Banner for  
connected pages  
Features Tab  
Check here and choose:  
None for single-sided  
printing (default)  
Book for binding on  
the side  
Click here to choose:  
• Number of pages printed  
per sheet.  
• Border on each page on  
the sheet.  
Tablet for binding on  
the top  
Choose:  
Portrait -  
Landscape -  
Flip Horizontal - Reverses  
the printed image.  
Choose the size of your  
poster by selecting the  
number of pages across  
and down.  
Check here to print the  
last page of your  
document first, or leave  
unchecked to print the  
first page first.  
Choose the number of  
copies to print.  
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B
Color Tab  
Choose Automatic to use  
the system’s default  
ColorSmart II settings.  
Choose Manual, then  
Options to adjust  
color intensity.  
Check here to print in  
shades of gray.  
Services Tab  
Use the Services tab to  
perform routine printer  
maintenance.  
Click the button related  
to the task you want  
to do.  
61  
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B
HP DeskJet Toolbox  
Use the HP DeskJet Toolbox for finding information and maintaining your  
printer. The HP DeskJet Toolbox is installed in the HP DeskJet Utilities group in the  
Program Manager. The Toolbox has two tabs:  
How Do I? (see “How Do I? Tab” on page 62)  
Printer Services (see “Services Tab” on page 61)  
Simply click a tab, then choose an option.  
How Do I? Tab  
Click a button to read  
instructions on:  
• Replacing Print Cartridges  
• Loading Paper  
• Changing Print Settings  
Consult the Release Notes file in the HP DeskJet 970C Series program group for  
information about hardware and software compatibility. To access the Release  
Notes, click on Start Programs HP DeskJet 970C Series.  
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C Specifications  
DeskJet 970Cxi model no. C6429A  
DeskJet 970Cse model no. C6429B  
I/O Interface  
Centronics Parallel, IEEE 1284-Compliant with  
1284-B receptacle  
Universal Serial Bus  
Black Text Print Speed✳  
Draft:  
12 pages per min.  
Dimensions  
Mixed Text with Color Graphics Print Speed✳  
With Automatic Two-Sided Printing Module:  
440 mm wide x 196 mm high x 430 mm deep  
17.32 in wide x 7.72 in high x 16.93 in deep  
Draft:  
10 pages per min.  
Duty Cycle  
Without Automatic Two-Sided Printing Module:  
440 mm wide x 196 mm high x 370 mm deep  
17.32 in wide x 7.72 in high x 14.56 in deep  
5,000 pages per month  
Black TrueType™ Text Resolution  
(depends on paper type)  
Weight  
Draft:  
300 x 600 dpi  
600 x 600 dpi  
600 x 600 dpi  
With Automatic Two-Sided Printing Module  
6.8 kg (15 lb) without print cartridges  
Normal:  
Best:  
Without Automatic Two-Sided Printing Module  
5.9 kg (12.9 lb) without print cartridges  
Color Resolution (depends on paper type)  
Operating Environment  
Maximum operating temperature:  
41 to 104 ˚F, 5 to 40 ˚C  
Draft:  
300 x 600 dpi  
PhotoREt  
Normal:  
Best:  
PhotoREt  
Humidity: 15 to 80% RH noncondensing  
Photo Paper Printing Resolution  
Recommended operating conditions for best print  
quality:  
PhotoREt  
2400 x 1200 dpi  
59 to 95˚F or 15 to 35˚C  
20 to 80% RH noncondensing  
Print Technology  
Drop-on-demand thermal inkjet printing  
Storage temperature: -40 to 140˚F, -40 to 60˚C  
Software Compatibility  
Power Consumption  
MS Windows compatible (3.1x, 95, 98, and NT 4.0)  
MS-DOS software programs  
2 watts maximum when off  
4 watts average non-printing  
25 watts average when printing  
Memory  
4 MB built-in RAM  
Power Requirements  
Input Voltage:  
100 to 240 VAC ( 10%)  
50/60 Hz (+3 Hz)  
Buttons/Lights  
Input Frequency:  
Cancel Button  
Print Cartridge Status Light  
Resume Button and Light  
Power Button and Light  
Automatically accommodates the world-wide  
range of AC line voltages and frequencies.  
Approximate figures. Exact speed will vary depending on the system configuration, software program, and document  
complexity  
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C
Declared noise emissions in accordance  
with ISO 9296  
Media Size✳  
Paper:  
Sound power level, LWAd (1B=10dB): 5.9 B in Normal  
mode.  
U.S. Letter  
Legal  
216 x 279 mm (8.5 x 11 in)  
216 x 356 mm (8.5 x 14 in)  
184 x 279 mm (7.25 x 10.5 in)  
210 x 297 mm  
Sound pressure level, LpAm (bystander positions):  
46 dB in Normal mode.  
Executive  
A4  
A5  
148 x 210 mm  
Media Weight  
B5-JIS  
182 x 257 mm  
Paper:  
User Defined Size:  
Width  
U.S. Letter  
Legal  
60 to 90 gsm (16 to 24 lb)  
77 to 216 mm (3.0 to 8.5 in)  
77 to 356 mm (3.0 to 14 in)  
75 to 90 gsm (20 to 24 lb)  
75 to 90 gsm (20 to 24 lb)  
110 to 200 gsm (110 lb index  
max)  
Length  
Envelopes:  
Cards:  
Banner:  
U.S. Letter  
A4  
216 x 279 mm (8.5 x 11 in)  
210 x 297 mm  
Banner Paper:  
60 to 90 gsm (16 to 24 lb)  
Envelopes:  
U.S. No. 10  
Invitation A2  
DL  
105 x 241 mm (4.3 x 9.5 in)  
111 x 146 mm (4.37 x 5.75 in)  
220x110 mm  
Media Handling  
Sheets:  
up to 150  
up to 20 sheets  
up to 15  
Banners:  
Envelopes:  
Cards:  
C6  
114x162 mm  
Index Cards:  
76 x 127 mm (3 x 5 in)  
102 x 152 mm (4 x 6 in)  
127 x 203 mm (5 x 8 in)  
105 x 148.5 mm  
up to 45  
Transparencies: up to 30  
Labels:  
up to 20 sheets of labels  
(use only U.S. letter- or  
A4-sized sheets)  
A6:  
Hagaki:  
Labels:  
U.S. Letter  
A4  
100 x 148 mm  
OUT tray  
capacity:  
216 x 279 mm (8.5 x 11 in)  
210 x 297 mm  
up to 50 sheets  
Transparencies:  
U.S. Letter  
A4  
Alignment  
216 x 279 mm (8.5 x 11 in)  
210 x 297 mm  
Vertical:  
+/- .058 mm (.002 in) in normal  
mode  
Skew:  
+/- .152 mm (.006 in) on plain  
paper  
+/- .254 mm (.010 in) on HP  
transparency films  
The Automatic Two-Sided Printing Module does not support all paper sizes.  
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C
Minimum Printing Margins  
Envelopes  
The printer cannot print outside a certain area of the  
page, so you must make sure the contents of your  
document fall within the printable area.  
Left:  
3.2 mm (0.125 in)  
3.2 mm (0.125 in)  
1.8 mm (0.07 in)  
11.7 mm (0.46 in)  
Right:  
Top:  
When you use nonstandard paper sizes and select  
the User Defined Paper Size setting from the Setup  
tab on the HP Printer Properties dialog box, the  
paper width must be between 3 and 8.5 inches  
(77 and 215 mm) and the paper length must be  
between 5 and 14 inches (127 and 356 mm).  
Bottom:  
Banners, A4 (210 x 297 mm, 8.27 x 11.7 in)  
Left:  
3.4 mm (0.134 in)  
3.4 mm (0.134 in)  
0.0 mm (0.00 in)  
0.0 mm (0.00 in)  
Right:  
Top:  
These margins do not apply when you are using the  
Automatic Two-Sided Printing Module.  
Bottom:  
Banners, Letter (8.5 x 11 in)  
Letter, Legal, and Executive Paper  
Left:  
6.4 mm (0.25 in)  
Left:  
6.4 mm (0.25 in)  
6.4 mm (0.25 in)  
1.8 mm (0.07 in)  
11.7 mm (0.46 in)  
Right:  
Top:  
6.4 mm (0.25 in)  
0.0 mm (0.00 in)  
0.0 mm (0.00 in)  
Right:  
Top:  
Bottom:  
Bottom:  
Photo with tear-off tab 112 x 152 mm (4 x 6.5 in)  
A4 Paper  
Left:  
3.2 mm (0.125 in)  
3.2 mm (0.125 in)  
3.2 mm (0.125 in)  
3.2 mm (0.125 in)  
Left:  
3.4 mm (0.134 in)  
3.4 mm (0.134 in)  
1.8 mm (0.07 in)  
11.7 mm (0.46 in)  
Right:  
Top:  
Right:  
Top:  
Bottom:  
Bottom:  
DOS margins can vary. See the manual for your  
specific DOS program for more information.  
A5, B5, and User Defined Paper Size  
Left:  
3.2 mm (0.125 in)  
3.2 mm (0.125 in)  
1.8 mm (0.07 in)  
11.7 mm (0.46 in)  
Right:  
Top:  
Bottom:  
Cards (3 x 5, 4 x 6, 5 x 8, and A6)  
Left:  
3.2 mm (0.125 in)  
3.2 mm (0.125 in)  
1.8 mm (0.07 in)  
11.7 mm (0.46 in)  
Right:  
Top:  
Bottom:  
Hagaki Postcards  
Left:  
3.2 mm (0.125 in)  
3.2 mm (0.125 in)  
1.8 mm (0.07 in)  
11.7 mm (0.46 in)  
Right:  
Top:  
Bottom:  
65  
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C
System Requirements  
Be sure your computer meets the following system requirements:  
Required Free  
Minimum  
Processor Speed  
Required  
RAM  
Hard-disk  
Space  
Operating System  
Microsoft Windows NT 4.0  
Microsoft Windows 95 or 98  
Pentium  
Pentium  
Pentium  
32 MB  
40 MB  
16 MB  
8 MB  
40 MB  
40 MB  
Microsoft Windows 3.1x,  
Enhanced mode only  
MS-DOS Version 3.3 or greater  
486  
4 MB  
5 MB  
Language Codes  
Language  
Code  
Chinese,  
Simplifiedchs  
Chinese, Traditional  
Czech  
cht  
csy  
dan  
deu  
enu  
esm  
fin  
Danish  
German  
English  
Spanish  
Finnish  
French  
fra  
Hungarian  
Italian  
hun  
ita  
Korean  
kor  
nld  
non  
plk  
ptb  
rus  
svc  
tha  
Dutch  
Norwegian  
Polish  
Portuguese  
Russian  
Swedish  
Thai  
66  
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D
Frequently Asked Questions About  
USB (Universal Serial Bus)  
Note: If you are a Windows 2000 Professional user, visit HP’s web site at  
What is the problem?  
Possible cause  
To solve the problem…  
You may not be using  
Windows 98.  
Make sure Windows 98 is running and your computer  
is connected using a USB cable. If you do not have  
Windows 98, you need to use a parallel cable.  
During installation,  
when I connect a USB cable  
between the printer and my  
computer, the “New  
Hardware Wizard” message  
did not appear.  
You may not have USB  
enabled.  
1
In Windows 98, click Start Settings Control  
Panel.  
2 Double-click the System icon.  
3 Click the Device Manager tab.  
4 Click the plus ( + ) icon next to the Universal Serial  
Bus Controller option. If you see a USB host  
controller and a USB root hub listed, USB is  
probably enabled. If you do not see these devices  
listed, refer to your computer’s documentation or  
contact the manufacturer for more information  
on enabling and setting up USB.  
5 If you cannot enable USB, you can always use a  
parallel cable to connect your printer to your  
computer.  
Your USB cable may not  
be connected properly.  
1
Disconnect and then reconnect the USB cable  
from your printer.  
2 Make sure that it is securely attached.  
• Static electricity has  
built up in the cable  
between your  
computer and printer.  
OR  
1
Disconnect the USB cable from your printer.  
During installation,  
when I connect a USB cable  
between the printer and my  
computer, an “Unknown  
device” message appears.  
2 Unplug the printer from its power cable.  
3 Wait approximately 30 seconds.  
4 Plug the power back into the printer.  
5 Plug the USB cable back into the printer.  
6 If “Unknown device” continues to appear in the  
“New hardware found” dialog, replace the USB  
cable or use a parallel cable.  
• You may have a  
defective USB cable.  
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D
What is the problem?  
Possible cause  
To solve the problem…  
Installation was  
cancelled or had an  
error.  
1
Select Start Settings Printers.  
During installation,  
when I connect a USB cable  
between the printer and my  
computer, the “New  
Hardware Wizard” message  
appeared once, but the  
printer did not install, and  
now “New Hardware Wizard”  
will not appear again.  
2 Double-click on Add Printer.  
3 Click Next.  
4 Click Next.  
5 Click Have Disk.  
6 Click Browse, then browse to the printer software  
CD.  
7
Browse to the language code folder. For a list of  
language codes, see page 66.  
8 Double-click 9xinf folder, then click OK.  
9 Click OK.  
10 Click Next.  
11 In the list of ports you want to use with this  
printer, select USB/DeskJet 970C/<printer serial  
number>.  
12 Click Next.  
13 Click Next.  
14 Click Finish.  
Your printer may not be  
getting good data from  
the other device or hub.  
Connect the printer directly to the USB port on the  
computer.  
My printer is  
connected with a USB cable  
through another USB device  
or a hub and when I try to  
print I get a message saying  
“There was an error writing to  
<name of USB port>.”  
You may not have  
plugged your USB cable  
in before installing the  
software.  
1
Disconnect the USB cable from your printer.  
I have a USB cable,  
and when I try to print I get a  
message saying “There was  
an error writing to LPT1.”  
2 Insert the printer software CD (or Disk 1 if you  
have diskettes) into your computer.  
3 Click Start Run.  
4 Browse the CD, select Setup, then click Open.  
5 The setup.exe file will appear in the dialog box.  
Click OK.  
6 Select the Remove HP DeskJet 970C Series  
software option to remove the software.  
7
Connect the USB cable to your printer again. The  
USB installation screen should appear again.  
8 Repeat the “Install USB Software” step. See your  
Quick Start Poster or page 56 in this User’s Guide.  
The printer is really slow  
1
Attach the printer’s USB cable directly to the  
computer, rather than at the end of a daisy chain.  
You may be  
using a USB cable and  
other USB devices are in  
use.  
2 Avoid using other devices in the daisy chain while  
printing.  
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E Legal Information  
NOTE: This equipment has been tested and  
found to comply with the limits for a Class B  
digital device, pursuant to part 15 of the FCC  
rules. These limits are designed to provide  
reasonable protection against harmful  
interference in a residential installation. This  
equipment generates, uses, and can radiate  
radio frequency energy and, if not installed  
and used in accordance with the instructions,  
can cause harmful interference to radio  
communications. However, there is no  
guarantee that interference will not occur in a  
particular installation. If this equipment does  
cause harmful interference to radio or  
television reception, which can be determined  
by turning the equipment off and on, the user  
is encouraged to try to correct the  
Regulatory Notices  
Hewlett-Packard Company  
Models C6429A, C6429B  
This device complies with part 15 of the FCC  
Rules. Operation is subject to the following  
two conditions:  
(1) This device may not cause harmful  
interference, and (2) this device must accept  
any interference received, including  
interference that may cause undesired  
operation.  
Pursuant to Part 15.21 of the FCC Rules, any  
changes or modifications to this equipment  
not expressly approved by Hewlett-Packard  
Company may cause harmful interference,  
and void your authority to operate this  
equipment. Use of a shielded data cable is  
required to comply with the Class B limits of  
Part 15 of the FCC Rules.  
interference by one or more of the following  
measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the  
equipment and the receiver.  
For further information, contact:  
Hewlett-Packard Company  
Manager of Corporate Product Regulations  
3000 Hanover Street  
Palo Alto, Ca 94304  
(415) 857-1501  
Connect the equipment into an outlet on a  
circuit different from that to which the  
receiver is connected.  
Consult the dealer or an experienced  
radio/TV technician for help.  
LED Indicator Statement  
The display LEDs meet the requirements of  
EN 60825-1.  
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E
THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM  
THE IMPLIED WARRANTIES OR CONDITIONS OF  
MERCHANTABILITY, SATISFACTORY QUALITY, AND  
FITNESS FOR A PARTICULAR PURPOSE.  
Limited Warranty Statement  
HP Product  
Software  
Duration of Limited Warranty  
90 Days  
90 Days  
1 Year  
C. Limitations of Liability  
1. To the extent allowed by local law, the remedies  
provided in this Warranty Statement are the customer’s  
sole and exclusive remedies.  
2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT  
FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN  
THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP  
OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR  
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR  
CONSEQUENTIAL DAMAGES, WHETHER BASED ON  
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY  
AND WHETHER ADVISED OF THE POSSIBILITY OF  
SUCH DAMAGES.  
Ink cartridges  
Printer  
A. Extent of Limited Warranty  
1. Hewlett-Packard (HP) warrants to the end-user  
customer that the HP products specified above will be  
free from defects in materials and workmanship for the  
duration specified above, which duration begins on the  
date of purchase by the customer. Customer is  
responsible for maintaining proof of date of purchase.  
2. For software products, HP’s limited warranty applies  
only to a failure to execute programming instructions.  
HP does not warrant that the operation of any product  
will be uninterrupted or error free.  
3. HP’s limited warranty covers only those defects which  
arise as a result of normal use of the product, and do  
not apply to any:  
D. Local Law  
1. This Warranty Statement gives the customer specific  
legal rights. The customer may also have other rights  
which vary from state to state in the United States, from  
province to province in Canada, and from country to  
country elsewhere in the world.  
a. Improper or inadequate maintenance or modification;  
b. Software, interfacing, media, parts, or supplies not  
provided or supported by HP; or  
2. To the extent that this Warranty Statement is  
inconsistent with local law, this Warranty Statement  
shall be deemed modified to be consistent with such  
local law. Under such local law, certain disclaimers and  
limitations of this Warranty Statement may not apply  
to the customer. For example, some states in the United  
States, as well as some governments outside the United  
States (including provinces in Canada), may:  
c. Operation outside the product’s specifications.  
4. For HP printer products, the use of a non-HP ink  
cartridge or a refilled ink cartridge does not affect  
either the warranty to the customer or any HP support  
contract with the customer. However, if printer failure or  
damage is attributable to the use of a non-HP or  
refilled ink cartridge, HP will charge its standard time  
and materials charges to service the printer for the  
particular failure or damage.  
5. If HP receives, during the applicable warranty period,  
notice of a defect in any software, media, or ink  
cartridge product which is covered by HP’s warranty, HP  
shall replace the defective product. If HP receives,  
during the applicable warranty period, notice of a  
defect in any hardware product which is covered by  
HP’s warranty, HP shall either repair or replace the  
defective product, at HP’s option.  
6. If HP is unable to repair or replace, as applicable, a  
defective product which is covered by HP’s warranty,  
HP shall, within a reasonable time after being notified  
of the defect, refund the purchase price for the product.  
7. HP shall have no obligation to repair, replace, or  
refund until the customer returns the defective product  
to HP.  
a. Preclude the disclaimers and limitations in this War-  
ranty Statement from limiting the statutory rights of a  
consumer (e.g., the United Kingdom);  
b. Otherwise restrict the ability of a manufacturer to  
enforce such disclaimers or limitations; or  
c. Grant the customer additional warranty rights, specify  
the duration of implied warranties which the manufac-  
turer cannot disclaim, or not allow limitations on the  
duration of implied warranties.  
3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND  
NEW ZEALAND, THE TERMS IN THIS WARRANTY  
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY  
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR  
MODIFY, AND ARE IN ADDITION TO, THE MANDATORY  
STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP  
PRODUCTS TO SUCH CUSTOMERS.  
8. Any replacement product may be either new or like-  
new, provided that it has functionality at least equal to  
that of the product being replaced.  
HP Year 2000 Warranty  
9. HP’s limited warranty is valid in any country where the  
covered HP product is distributed by HP except for the  
Middle-East, Africa, Argentina, Brazil, Mexico,  
Venezuela, and France’s “Departements D’Outre-Mer”;  
for those excepted areas, the warranty is valid only in  
the country of purchase. Contracts for additional  
warranty services, such as on-site service, may be  
available from any authorized HP service facility where  
the product is distributed by HP or by an authorized  
importer.  
Subject to all of the terms and limitations of the HP Limited  
Warranty Statement stated above, HP warrants that this HP  
Product will be able to accurately process date data  
(including, but not limited to, calculating, comparing, and  
sequencing) from, into, and between the twentieth and  
twenty-first centuries, and the years 1999 and 2000,  
including leap year calculations, when used in accordance  
with the Product documentation provided by HP (including  
any instructions for installing patches or upgrades),  
provided that all other products (e.g. hardware, software,  
firmware) used in combination with such HP Product(s)  
properly exchange date data with it. The duration of the  
Year 2000 warranty extends through January 31, 2001.  
B. Limitations of Warranty  
1. TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER  
HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY  
OTHER WARRANTY OR CONDITION OF ANY KIND,  
WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO  
70  
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Cancel button 1  
Numerics  
E
2400 x 1200 dpi 7, 38, 63  
envelopes  
A
printing 12  
accessories iii, 45  
Advanced tab 6, 9  
Automatic Two-Sided Printing  
ink drying 4  
minimum margins 65  
cleaning  
print cartridges 34  
Configuration tab 27  
manual 18, 20  
module installation 3  
paper jams 41  
paper types 4  
Printer Properties dialog box 4  
FCC statement 69  
B
banners  
choosing paper for 64  
metric sizes 64  
minimum margins 65  
printing 19  
Best mode 63  
print speed 63  
bi-directional cable iii  
binding  
book 20  
tablet 20  
book binding 20  
buttons  
DeskJet Toolbox  
H
help iv  
HP Printer Properties 5  
dimensions 63  
information sources iv  
Apply 6  
Cancel 1, 6  
Factory Settings 6  
Help 6  
OK 6  
Power 1  
2400 x 1200 dpi 7, 38, 63  
PhotoREt 7, 38, 63  
How Do I? tab 62  
HP Customer Care 4244  
HP JetDirect External Print Server iv  
2400 x 1200 printing 7, 38, 63  
PhotoREt 7, 38, 63  
Draft mode 63  
print speed 63  
Resume 1, 40  
C
cables  
connecting 37, 67  
parallel iii  
recommended iii  
USB iii  
drivers 42  
duty cycle 63  
71  
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Power  
button 63  
I
I/O interface 63  
icons, print cartridge status 30  
IN tray 2  
noise  
light 63  
emissions 64  
printer 5  
capacity of 64  
ink  
Normal mode 63  
print speed 63  
print cartridge status 29  
icons 30  
drying cycle 4  
Estimated Ink Levels tab 26  
streaking 33  
operating environment 63  
ordering  
installing  
module 3  
parallel port software 53  
USB cable 56, 67  
USB software 55, 56  
replacement 31  
parts and accessories 48  
OUT tray 2, 64  
P
paper  
metric sizes 64  
minimum margins, by type 65  
size 64  
specifications 64  
weight of 64  
J
jams, See paper jams  
L
labels  
storing 33  
and paper jams 40  
choosing types to use 64  
printing 14  
paper guides 2  
paper jams 37, 40  
recovering from 40  
paper sizes  
LED indicator statement 69  
lights  
Draft 63  
Online 1  
Print Cartridge Status 1, 29, 32  
Resume 1  
Normal 63  
capacity iv, 64  
IN tray 2  
OUT tray 2  
print problems 33  
2400 x 1200 dpi 7  
and USB daisy chain 68  
M
maintenance  
print cartridges 29  
printer 4  
manual two-sided printing 18  
margins  
banners 65  
minimums, by paper type 65  
media  
47  
Photo Paper Printing 7, 38, 63  
photographs  
36  
print settings 5  
Best mode 63  
Draft mode 63  
Normal mode 63  
specifications 63  
print technology 63  
size 64  
weight, recommended 64  
metric paper sizes 64  
modes  
2400 x 1200 dpi 63  
Best 63  
Draft 63  
Normal 63  
printing speeds 63  
printing 14  
PhotoREt iv, 7, 38, 63  
posters  
printing 18, 19  
72  
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printer  
accessories iii  
posters 18, 19  
quality 33  
Setup tab 6, 7  
Windows 3.1x 60  
cleaning 4  
single envelope 10  
types of media 1023  
printing problems 33, 37  
problems  
single envelope slot 2  
size, media 64  
software  
components iii  
connections 37  
controlling 1  
dimensions 63  
driver updates 42  
drivers 42  
HP JetDirect External Print  
Servers iv  
installing parallel port 53  
installing Windows 3.1x 53  
locating 5  
error writing to USB port 68  
ink streaks 33  
installing printer software 37  
LPT1 error 68  
list of parts iii  
maintenance 4  
noise 5, 64  
paper jams 40  
print cartridges 33  
printing 37  
setup 37  
USB 58, 67, 68  
using refilledprint cartridges 36  
print settings 5  
software compatibility 63  
specifications 63  
status, Print Cartridge Status light 1  
package contents iii  
paper trays 64  
print settings 5  
rear access door 3  
recommended cables iii  
setting up iii  
Q
software 42  
software updates 42  
specifications 63  
weight 63  
T
recycle 1  
requirements, system 66  
Printer Properties dialog box  
Automatic Two-Sided Printing  
4
Windows 3.1x 59  
Windows 95/98 5  
Printer Services tab 25  
cleaning print cartridges 33  
printer software  
How Do I? 62  
Printer Services 25, 33  
downloading 42  
updates iv, 42  
printing  
transfers, printing 22  
trays  
2400 x 1200 dpi 7  
banners 19  
cards 12  
in DOS 59  
setting up printer iii  
setup  
OUT tray 2, 64  
troubleshooting 37  
USB installation 67  
True Type Text resolution 63  
two-sided printing, See Automatic  
Two-Sided Printing  
in Windows 3.1x 59  
increasing speed over USB 68  
iron-on transfers 22  
labels 14  
multiple envelopes 10  
over a network iii  
photographs 14  
PhotoREt 7  
additional information 37  
problems 37  
USB cable 54  
73  
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U
Universal Serial Bus, See USB  
updates for software 42  
USB  
cable setup 54  
communicationsenabledornot  
67  
enabling port 67  
host controller 67  
hubs 67  
increasing speed 68  
installation 67  
installation screen 68  
installing software 56  
port 68  
problems 58, 67, 68  
root hub 67  
W
warranty  
extensions 44  
statement 70  
web sites iv  
weight  
paper 64  
printer 63  
recommended media 64  
Windows  
3.1x 53, 59  
compatibility 66  
obtaining printer drivers 42  
software updates 42  
Windows 95, 98, NT  
toolbox 24  
74  
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Plastic parts: All major plastics and plastic parts  
are marked according to international standards.  
All plastic parts used in the printer housing and  
chassis are technically recyclable and all use a  
single polymer.  
Environmental  
Statement  
Hewlett-Packard continuously improves the design  
processes of HP DeskJet printers to minimize the  
negative impact on the office environment and on  
the communities where printers are manufactured,  
shipped, and used. Hewlett-Packard has also  
developed processes to minimize the negative  
impact of the disposal of the printer at the end of  
printing life.  
Product Longevity: To ensure the longevity of  
your DeskJet Printer, HP provides the following:  
Extended Warranty - HP SupportPack provides  
coverage for the HP hardware and product and  
all HP supplied internal components. HP  
SupportPack must be purchased by the customer  
within 30 days of purchase. Contact the nearest  
HP dealer about this service.  
Reduction and Elimination  
Spare Parts and Consumables are available for  
five years after production has stopped.  
Paper Use: The printer’s automatic/manual two-  
sided printing capability reduces paper usage and  
the resulting demands on natural resources. This  
printer is suited for the use of recycled papers  
according to DIN 19 309.  
Product Take-back - To return this product and  
ink cartridges to HP at the end of its useful life,  
call your local HP Sales or Service Office for  
instructions.  
Ozone: Ozone-depleting chemicals such as CFCs  
have been eliminated from Hewlett-Packard  
manufacturing processes.  
Energy Consumption  
This printer was designed with energy conservation  
in mind. This printer averages 4 watts in stand-by  
mode. Not only does this save natural resources,  
but it also saves money without affecting the high  
performance of this printer. This product qualifies  
for the ENERGY STAR Program (U.S. and Japan).  
ENERGY STAR is a voluntary program established  
to encourage the development of energy-efficient  
office products. ENERGY STAR is a US registered  
service mark of the US EPA. As an ENERGY STAR  
partner, Hewlett-Packard Company has determined  
that this product meets ENERGY STAR Guidelines  
for energy efficiency.  
Recycling  
Design for recycling has been incorporated into  
this printer. The number of materials has been kept  
to a minimum while ensuring proper functionality  
and reliability. Dissimilar materials have been  
designed to separate easily. Fasteners and other  
connections are easy to locate, access, and remove  
using common tools. High priority parts have been  
designed to access quickly for efficient  
disassembly and repair. Plastic parts have been  
primarily designed in no more than two colors to  
enhance recycling options. A few small parts are  
colored specifically to highlight customer access  
points.  
Printer Packaging: The packaging materials for  
this printer have been selected to provide  
maximum protection for the least cost possible,  
while attempting to minimize environmental impact  
and facilitate recycling. The rugged design of the  
HP DeskJet printer assists in minimizing both  
packaging materials and damage rates.  
Energy consumption in off-mode: When the  
printer is off, a minimal amount of energy is still  
being consumed. Energy consumption can be  
prevented by turning the printer power off, then  
disconnecting the end of the printer power cord  
from the electrical source.  
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