Sony Cordless Telephone SPP IM977 User Manual
3-221-214-12 (1)  
2-Lin e Co rd le ss  
Te le p h o n e  
US  
Operating Instructions  
SPP-IM977  
©2000 Sony Corporation  
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8. Do not allow anything to rest on the  
power cord. Do not locate this  
product where the cord will be abused  
by persons walking on it.  
IMPORTANT  
SAFETY  
INSTRUCTIONS  
9. Do not overload wall outlets and  
extension cords as this can result in  
the risk of fire or electric shock.  
When using your telephone equipment,  
basic safety precautions should always  
be followed to reduce the risk of fire,  
electric shock and injury to persons,  
including the following:  
10. Never push objects of any kind into  
this product through cabinet slots as  
they may touch dangerous voltage  
points or short out parts that could  
result in a risk of fire or electric shock.  
Never spill liquid of any kind on the  
product.  
1. Read and understand all instructions.  
2. Follow all warnings and instructions  
marked on the product.  
3. Unplug this product from the wall  
outlet before cleaning. Do not use  
liquid cleaners or aerosol cleaners.  
Use a damp cloth for cleaning.  
11. To reduce the risk of electric shock,  
do not disassemble this product, but  
take it to a qualified service personnel  
when some service or repair work is  
required. Opening or removing  
covers may expose you to dangerous  
voltages or other risks. Incorrect  
reassembly can cause electric shock  
when the appliance is subsequently  
used.  
4. Do not use this product near water,  
for example, near a bath tub, wash  
bowl, kitchen sink, or laundry tub, in  
a wet basement, or near a swimming  
pool.  
5. Do not place this product on an  
unstable cart, stand, or table. The  
product may fall, causing serious  
damage to the product.  
12. Unplug this product from the wall  
outlet and refer servicing to qualified  
service personnel under the following  
conditions:  
6. Slots and openings in the cabinet and  
the back or bottom are provided for  
ventilation. To protect it from  
A. When the power cord or plug is  
damaged or frayed.  
overheating, these openings must not  
be blocked or covered. The openings  
should never be blocked by placing  
the product on the bed, sofa, rug, or  
other similar surface. This product  
should never be placed near or over a  
radiator or heat register. This product  
should not be placed in a built-in  
installation unless proper ventilation  
is provided.  
B. If liquid has been spilled into the  
product.  
C. If the product has been exposed to  
rain or water.  
D. If the product does not operate  
normally by following the operating  
instructions. Adjust only those  
controls that are covered by the  
operating instructions because  
improper adjustment of other controls  
may result in damage and will often  
require extensive work by a qualified  
technician to restore the product to  
normal operation.  
7. This product should be operated only  
from the type of power source  
indicated on the marking label. If you  
are not sure of the type of power  
supply to your home, consult your  
dealer or local power company.  
E. If the product has been dropped or  
the cabinet has been damaged.  
F. If the product exhibits a distinct  
change in performance.  
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3. This equipment is designed to be connected to  
the telephone network or premises wiring  
using a compatible modular jack that is Part  
68 compliant.  
13. Avoid using a telephone (other than  
a cordless type) during an electrical  
storm. There may be a remote risk of  
electric shock from lightning.  
The FCC compliant telephone cord and  
modular plug is provided with this  
equipment.  
14. Do not use the telephone to report a  
gas leak in the vicinity of the leak.  
4. The REN is used to determine the quantity of  
devices that may be connected to the  
telephone line. Excessive RENs on the  
telephone line may result in the devices not  
ringing in response to an incoming call.  
Typically, the sum of the RENs should not  
exceed five (5.0).To be certain of the number  
of devices that may be connected to a line, as  
determined by the total RENs, contact the  
local telephone company.  
SAVE THESE  
INSTRUCTIONS  
CAUTION:  
To reduce the risk of fire or injury to persons by  
battery, read and follow these instructions.  
5. If this equipment (SPP-IM977) causes harm to  
the telephone network, the telephone  
company will notify you in advance that  
temporary discontinuance of service may be  
required. But if advance notice isn’t practical,  
the telephone company will notify the  
1. Use only the following type and size battery  
pack: Sony BP-T23.  
customer as soon as possible. Also, you will  
be advised of your right to file a complaint  
with the FCC if you believe it is necessary.  
2. Do not dispose of the battery pack in a fire.  
The cell may explode. Check with local codes  
for possible special disposal instructions.  
6. The telephone company may make changes in  
its facilities, equipment, operations or  
procedures that could affect the operation of  
the equipment. If this happens the telephone  
company will provide advance notice so you  
can make necessary modifications to maintain  
uninterrupted service.  
3. Do not open or mutilate the battery pack.  
Released electrolyte is corrosive and may  
cause damage to the eyes or skin. It may be  
toxic if swallowed.  
4. Exercise care in handling battery pack in  
order not to short the battery with conducting  
materials such as rings, bracelets, and keys.  
The battery or conductor may overheat and  
cause burns.  
7. If trouble is experienced with this equipment  
(SPP-IM977), for repair or warranty  
information, please contact Sony Direct  
Response Center: Tel 1-800-222-7669. If the  
equipment is causing harm to the telephone  
network, the telephone company may request  
that you disconnect the equipment until the  
problem is resolved.  
5. Charge the battery pack provided with or  
identified for use with this product only in  
accordance with the instructions and  
limitations specified in the instruction manual  
provided for this product.  
6. Observe proper polarity orientation between  
the battery pack and battery charger.  
8. All repairs will be performed in an authorized  
Sony service station.  
9. This equipment cannot be used to party lines  
or coin lines.  
INFORMATION FOR  
GENERAL TELEPHONES  
1. This equipment complies with Part 68 of the  
FCC rules. On the bottom of this equipment  
is a label that contains, among other  
information, the FCC registration number and  
ringer equivalence number (REN) for this  
equipment. If requested, this information  
must be provided to the telephone company.  
10.This equipment is hearing aid compatible.  
If your telephone is equipped  
w ith automatic dialers  
When programming emergency numbers and  
(or) making test calls to emergency numbers:  
1. Remain on the line and briefly explain to  
the dispatcher the reason for the call.  
2. Perform such activities in the off-peak  
hours, such as early morning or late  
evenings.  
2. The applicable registration jack (connector)  
USOC-RJ11C/RJ14C are used for this  
equipment.  
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Caution  
You are cautioned that any changes or  
modifications not expressly approved in this  
manual could void your authority to operate this  
equipment.  
Note  
This equipment has been tested and found to  
comply with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC Rules.  
These limits are designed to provide reasonable  
protection against harmful interference in a  
residential installation. This equipment  
generates, uses and can radiate radio frequency  
energy and, if not installed and used in  
accordance with the instructions, may cause  
harmful interference to radio communications.  
However, there is no guarantee that interference  
will not occur in a particular installation. If this  
equipment does cause harmful interference to  
radio or television reception, which can be  
determined by turning the equipment off and  
on, the user is encouraged to try to correct the  
interference by one or more of the following  
measures:  
– Reorient or relocate the receiving antenna.  
– Increase the separation between the  
equipment and receiver.  
– Connect the equipment into an outlet on a  
circuit different from that to which the  
receiver is connected.  
– Consult the dealer or an experienced radio/  
TV technician for help.  
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Ta b le o f co n t e n t s  
42 Setting the ringer type  
43 Turning off the ringer of the  
handset  
Ge t t in g St a rt e d  
Read this first  
8
9
Step 1: Checking the package  
contents  
44 Switching the phones during a  
call  
10 Step 2: Setting up the base phone  
44  
44  
To switch from the base  
phone to the handset  
To switch from the handset  
to the base phone  
14 Step 3: Preparing the battery  
pack  
17 Step 4: Entering the area code  
45 Talking between the phones  
20 Identifying the parts  
(Intercom)  
45  
45  
46  
To talk from the handset to  
the base phone  
To talk from the base phone  
to the handset  
Receiving a call while using  
the intercom  
Ba sics  
24 Making calls  
28  
29  
Redialing  
Making another call while  
talking  
30 Receiving calls  
33 Receiving a call while talking  
47 Transferring a call  
47  
To transfer from the base  
phone to the handset  
To transfer from the handset  
to the base phone  
48  
49 Having a conference call  
Te le p h o n e Fe a t u re s  
34 Speed dialing  
49  
Making another call while  
talking  
50  
51  
Receiving a call while talking  
34  
Storing phone numbers and  
names  
Switching conference from  
the handset to the base  
phone  
36  
Making calls with speed  
dialing  
51  
51  
51  
51  
Switching conference from  
the base phone to the  
handset  
To join on the base phone  
while the handset is talking  
on one line  
To join on the handset while  
the base phone is talking on  
one line  
To join three-way conference  
(four-way conference)  
37 Phone Directory  
37  
Storing phone numbers and  
names  
39  
Changing a stored name  
and/or phone number  
40  
40  
Erasing a memory location  
Making calls from the Phone  
Directory  
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Table of contents  
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Ca lle r ID Fe a t u re s  
52 Understanding the Caller ID  
service  
52  
When you receive a call  
53 Looking at the Caller ID list  
53  
54  
Viewing the Caller ID list  
Erasing data from the  
Caller ID list  
56 Using the Caller ID list  
56  
Calling back a number from  
the Caller ID list  
57  
Storing a number of the  
Caller ID list into the Phone  
Directory  
58  
To change the number of  
digits of the phone number  
60 Using “Caller ID with call  
waiting” service  
61 Using visual message waiting  
service  
Ad d it io n a l In fo rm a t io n  
63 Mounting the base phone on a  
wall  
64 Carrying the handset by the belt  
clip  
65 Notes on power sources  
66 Maintenance  
67 Troubleshooting  
70 Specifications  
71 Index  
Back cover LIMITED WARRANTY  
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Ge t t in g St a rt e d  
Re a d t h is first  
Before you use your phone, you must first set it up. Here’s a quick way  
to set up your phone: Steps 1, 2, 3 and 4.  
St e p 1  
(p a g e 9)  
First, unpack the phone and the supplied  
accessories.  
St e p 2  
(p a g e s 10 t o 13)  
Next, you need to do three things to set  
up the base phone, including finding the  
best location for the base phone.  
Base phone  
St e p 3  
(p a g e s 14 t o 15)  
Then, insert the battery pack into the  
handset and charge it for more than 12  
hours.  
St e p 4  
(p a g e s 17 t o 19)  
Finally, enter the area code to use the  
Caller ID service.  
Handset  
Th a t ’s it !  
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Getting Started  
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St e p 1  
Ch e ckin g t h e p a cka g e co n t e n t s  
Make sure you have received the following items in the package.  
If anything is missing, contact your local Sony dealer.  
Base phone  
AC pow er adaptor (AC-T128)  
Handset  
Telephone line cords (3)  
Wall bracket for base  
phone  
Rechargeable battery  
pack (BP-T23)  
Belt clip  
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St e p 2  
Se t t in g u p t h e b a se p h o n e  
Do the following steps:  
• Choose the best location  
• Connect the base phone  
• Choose the dialing mode  
Ch o o se t h e b e st lo ca t io n  
Where you place the base phone affects the reception quality of the  
handset.  
Aw ay from noise sources such as a w indow  
by a street w ith heavy traffic  
Aw ay from television  
sets and other  
electronic equipment  
Aw ay from heat sources, such as radiators,  
airducts, and sunlight  
Aw ay from a microw ave  
oven  
Aw ay from excessive  
moisture, extremely low  
temperatures, dust,  
mechanical vibration, or  
shock  
Aw ay from a personal  
computer  
Ne a r a ce n t ra l lo ca t io n  
a n d o n a le ve l su rfa ce  
Aw ay from another  
cordless telephone  
CAUTION: • Should you experience intermittent loss of audio during a conversation, try  
moving closer to the base or move base phone aw ay from other noise sources.  
• The cordless telephone operates at a frequency that may cause interference to  
nearby TVs and VCRs; the base phone should not be placed near or on the top  
of a TV or VCR; and, if interference is experienced, moving the cordless  
telephone farther aw ay from the TV or VCR w ill often reduce or eliminate the  
interference.  
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Co n n e ct t h e b a se p h o n e  
If you want to hang the base phone on the wall, see page 63.  
To connect the base phone to a single outlet having tw o lines  
3
Hook the cord.  
To an AC outlet  
To DC IN 9V  
AC pow er adaptor  
(supplied AC-T128)  
2
DATA jack  
Telephone line cord  
(supplied)  
1
To L1/L1+L2  
To the  
telephone outlet  
1
2
3
Connect the telephone line cord  
to the L1/L1+L2 jack and to a  
telephone outlet.  
Connect the AC power adaptor  
to the DC IN 9V jack and to an  
AC outlet.  
Raise the antenna. Make sure it  
points towards the ceiling.  
co n t in u e d  
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St e p 2: Se t t in g u p t h e b a se p h o n e (co n t in u e d )  
To connect the base phone to tw o separate outlets  
3
Hook the cord.  
To an AC outlet  
To DC IN 9V  
AC pow er adaptor  
(supplied AC-T128)  
2
DATA jack  
To the  
telephone outlets  
To L1/L1+L2  
Telephone line cord (supplied)  
Line 1  
1
To L2  
Telephone line cord (supplied)  
Line 2  
1
Connect the telephone line  
cords to the L1/L1+L2 and L2  
jacks and to the telephone  
outlets.  
2
3
Connect the AC power adaptor  
to the DC IN 9V jack and to an  
AC outlet.  
Raise the antenna. Make sure it  
points towards the ceiling.  
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Notes  
Polarity of the plug  
• Use only the supplied AC-T128 AC power adaptor.  
Do not use any other AC power adaptor.  
• Connect the AC power adaptor to a continuous power  
supply.  
–
+
• Place the base phone close to the AC outlet so that  
you can unplug the AC power adaptor easily.  
Modular  
Tips  
• If your telephone outlet is not modular, contact your  
telephone service company for assistance.  
• L1 is the first phone line connected to center pair of  
wires. L2 is the second phone line connected to outer  
pair of wires.  
L1  
L2  
Connecting a computer or FAX  
You can connect a computer or FAX, etc. to the  
DATA jack.  
To L1/L1+L2  
and/or L2  
SPP-IM977  
To DATA  
Notes  
• L2 jack is used for receiving or sending  
computer or FAX data in addition to making  
or receiving calls.  
If a call comes in on L2 jack with the “call waiting” service while a  
computer or FAX connected to the DATA jack is receiving or sending  
data, that data may be effected.  
Computer  
or  
If you have data communication frequently, we recommend that you  
and your callers use L2 jack for data communication only.  
FAX  
• If you have only single outlet having one line, connect the telephone  
line cord to the L2 jack.  
Ch o o se t h e d ia lin g m o d e  
For the telephone to work properly, select an appropriate dialing mode  
(tone or pulse).  
Depending on your dialing system, set the DIAL  
MODE switch as follows:  
If your dialing system is  
Set the sw itch to  
TONE  
Tone  
Pulse  
PULSE  
If you aren't sure of your dialing system  
DIAL MODE  
sw itch  
Make a trial call with the DIAL MODE switch set  
to TONE.  
If the call connects, leave the switch as is;  
otherwise, set to PULSE.  
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St e p 3  
Pre p a rin g t h e b a t t e ry p a ck  
Charge the battery pack for more than 12 hours before you start using  
your phone.  
1
2
Slide open the battery  
compartment lid of the handset.  
Insert the battery pack (with  
contacts facing down) into the  
battery compartment.  
BP-T23  
3
4
Close the battery compartment  
lid.  
Place the handset on the base  
phone.  
You can place it with either side  
facing up.  
The CHARGE lamp lights up  
when the handset is properly  
seated on the charge terminals  
of the base phone. Charge the  
battery pack for more than 12  
hours so that the battery is fully  
charged. The CHARGE lamp  
remains lit even after charging  
is completed.  
CHARGE lamp  
Getting Started  
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Battery duration  
A fully charged battery pack lasts for about:  
• Approx. 7 hours when you use the handset continuously  
• Approx. 7 days when the handset is in standby mode.  
Notes  
• The battery pack will gradually discharge over a long period of time, even  
when not in use.  
• If you leave the battery pack in the handset without charging it, the battery  
pack will be completely discharged.  
It may require several times of charging to recover to its full capacity.  
To obtain the best performance from the battery  
Do not place the handset on the base phone after each call. The battery  
works best if the handset is returned to the base phone after two or  
three calls. However, do not leave the handset off the base phone for a  
long period of time as this will completely discharge the battery pack.  
When to purchase a new battery pack  
If the battery lasts only a few minutes even after 12 hours of charging,  
the usable life of the battery has expired and needs replacement.  
Contact your local Sony authorized dealer or service center, and ask  
for a Sony BP-T23 rechargeable battery pack.  
Note  
Battery life may vary depending on usage condition and ambient temperature.  
co n t in u e d  
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St e p 3: Pre p a rin g t h e b a t t e ry p a ck (co n t in u e d )  
Ha n d se t sp a re b a t t e ry u sa g e  
As only one battery pack is supplied with this unit, it is necessary to  
purchase an additional battery pack (not supplied) for use as a handset  
spare battery pack.  
1
2
Open the battery compartment  
lid of the base phone.  
Insert the battery pack (with  
contacts facing down) into the  
battery compartment.  
BP-T23  
3
Close the battery compartment  
lid.  
The SPARE BATTERY lamp  
lights up. Charge the battery  
pack for more than 24 hours so  
that the battery is fully charged.  
The SPARE BATTERY lamp  
remains lit even after charging  
is completed.  
SPARE BATTERY lamp  
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St e p 4  
En t e rin g t h e a re a co d e  
When you use this phone for the first time, or move to an area that has a  
different area code, you must enter your home area code. Otherw ise, you  
cannot use some functions of this phone and the Caller ID functions.  
This is also necessary because the phone must be able to select an area code to  
properly dial call from the Caller ID list.  
Depending on your region, enter 3-digit area code as follows:  
Case 1.  
If 7-digit dialing (no area code) is accepted for local calls in your area, see “To enter  
your home area code” below.  
If you live in an area where calls from or to other local areas can also be made by 10-digit dialing  
(area code + number), you can register up to 5 local area codes with this telephone to take  
advantage of this system. See “To enter the local area code (For 10 digits phone number users)”  
on page 18.  
Case 2.  
If 10-digit dialing (area code + number) is required for all local calls in your area, at  
first, enter “000” in your home area code. See “To enter your home area code” below.  
Then see “To enter the local area code (For 10 digits phone number users)” on page  
18.  
To e n t e r yo u r h o m e a re a co d e  
1
2
Press (PGM).  
Turn  
Press  
Turn Jog Dial up to make “AREA”  
flash.  
DIRECTORY AREA  
RINGER  
3
4
Press Jog Dial.  
HOME LOCAL  
Press Jog Dial again.  
“ENTER AREA CODE” appears on  
the display.  
co n t in u e d  
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St e p 4: En t e rin g t h e a re a co d e (co n t in u e d )  
5
6
Enter three digits of your home area code using the dialing keys.  
Press (PGM).  
You will hear a long confirmation beep.  
Notes  
• If the home area code is already entered, it appears on the display in step 4. To enter a  
different home area code, see “To change the home area code” below.  
• Do not allow more than 20 seconds to elapse between each step of the procedure.  
Tips  
• You may press Jog Dial instead of (PGM) in step 6.  
• To check the current home area code, perform steps 1 to 4. The home area code appears on the  
display for about 20 seconds.  
To change the home area code  
1 Perform steps 1 to 4 on page 17.  
The current home area code appears on the display.  
2 Turn Jog Dial down to erase the current home area code.  
3 Enter a new home area code using the dialing keys.  
4 Press (PGM).  
You will hear a long confirmation beep.  
To e n t e r t h e lo ca l a re a co d e (Fo r 10 d ig it s p h o n e  
n u m b e rs u se rs)  
If a call matches one of the local area codes you entered, the phone number will be  
registered with 10 digits in the Caller ID list (area code + number). If a call does not  
match one of the local area codes you entered, the phone number will be registered  
with 11 digits in the Caller ID list (1 + area code + number). Some regions of the  
country allow you to have more than one local area code. (Up to five local area codes  
can be entered in this phone.)  
1 Perform steps 1 to 3 on page 17.  
2 Turn Jog Dial up to make ”LOCAL“ flash.  
HOME LOCAL  
3 Press Jog Dial.  
#1 #2 #3 #4 #5  
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4 Select the number (”#1“ to ”#5“) to enter the  
local area code by turning Jog Dial.  
5 Press Jog Dial.  
”ENTER AREA CODE“ appears on the display.  
6 Enter three digits of the local area code using the dialing  
keys.  
7 Press (PGM).  
You will hear a long confirmation beep.  
Notes  
• If the local area code is already entered, it appears on the display in step 5. To  
enter a different local area code, see “To change the local area code” below.  
• Do not allow more than 20 seconds to elapse between each step of the  
procedure.  
Tips  
• You may press Jog Dial instead of (PGM) in step 7.  
• To check the current local area code, perform steps 1 to 5. The local area code  
appears on the display for about 20 seconds.  
To change the local area code  
1 Perform steps 1 to 5 on pages 18 to 19.  
The current local area code appears on the display.  
2 Turn Jog Dial down to erase the current local area code.  
3 Enter a new local area code using the dialing keys.  
4 Press (PGM).  
You will hear a long confirmation beep.  
To erase the local area code  
You can erase the local area code. Perform steps 1 and 2 above, then  
press (PGM).  
The local area code will be erased, and you will hear a long  
confirmation beep.  
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Id e n t ifyin g t h e p a rt s  
Refer to the pages indicated in parentheses for details.  
Base Phone  
1
2
3
qf  
qg  
4
5
6
qh  
qj  
7
8
9
0
qa  
qk  
ql  
w;  
wa  
ws  
wd  
wf  
qs  
qd  
1 Display w indow (p. 24, 34, 52)  
9 CHARGE lamp (p. 14)  
Lights while the battery is being  
charged.  
2 MESSAGES lamp (p. 61)  
Flashes when you have messages.  
0 MIC (microphone)  
3 NEW CALL lamp (p. 53)  
qa MUTING button (p. 27)  
Flashes when there is a “NEW”  
data in the Caller ID list.  
Mutes your voice during a  
conversation.  
4 Dialing keys (p. 27)  
qs CONF (conference) button  
(p. 49)  
5 Battery compartment (p. 16)  
Lets you talk with two parties at the  
same time.  
6
TONE button (p. 25)  
Allows you to switch temporarily to  
tone dialing.  
qd LINE buttons (1, 2) (p. 27, 31)  
Lets you make or receive a call.  
7 SPARE BATTERY lamp (p. 16)  
qf Antenna (p. 11, 63)  
Lights while the spare battery is  
being charged.  
qg Speaker  
8 HOLD button (p. 32)  
qh VOLUME +/– buttons  
Puts a call on hold.  
(p. 27, 32)  
Adjusts the speaker volume or  
press to move the cursor on the  
display.  
20US  
Getting Started  
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wl  
wg whwj wk  
qj PGM (program) button (p. 34)  
wd OFF button (p. 27)  
Allows you to disconnect the call.  
Used to store numbers for speed  
dialing.  
wf INTERCOM button (p. 45)  
Lets you talk by using the base  
phone and handset.  
qk REDIAL/PAUSE button  
(p. 28, 35)  
Redials the last number called/  
inserts a pause in the dialing  
sequence.  
wg Hook for AC pow er adaptor  
cord (p. 11)  
wh DC IN 9V jack (p. 11, 63)  
wj L1/L1+L2 jack (p. 11, 63)  
wk L2 jack (p. 12, 63)  
ql DIAL MODE sw itch (p. 13)  
Selects pulse or tone dialing.  
w; SPEED DIAL button (p. 34)  
wl DATA jack (p. 13)  
Automatically dials the numbers  
programmed.  
wa RINGER LEVEL sw itches  
(L1, L2) (p. 32)  
Adjusts the ringer volume.  
ws FLASH button (p. 32, 60)  
Switches to a second call if you  
have “call waiting” service, or lets  
you make a new call.  
co n t in u e d  
Getting Started  
21US  
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Id e n t ifyin g t h e p a rt s (co n t in u e d )  
Handset  
1
2
0
3
4
5
qa  
qs  
6
7
8
9
qd  
qf  
qg  
qh  
qj  
1 Antenna  
9 CONF (conference) button  
(p. 49)  
2 Speaker  
Lets you talk with two parties at the  
same time.  
3 Jog Dial (p. 17, 37, 53)  
4 LINE buttons (1, 2) (p. 24, 30)  
q; Display w indow (p. 24, 52)  
Lets you make or receive a call.  
qa OFF button (p. 24)  
5 INTERCOM button (p. 45)  
Allows you to disconnect the call.  
Lets you talk by using the base  
phone and handset.  
qs FLASH/CALL WAITING button  
(p. 30, 60)  
6 HOLD button (p. 25)  
Switches to a second call if you  
have “call waiting” service, or lets  
you make a new call.  
Puts a call on hold.  
7 Battery compartment (p. 14)  
8
TONE button (p. 25)  
qd Dialing keys (p. 24)  
Allows you to switch temporarily to  
tone dialing.  
qf #button (p. 58)  
Used to change the number of  
digits of the phone number in the  
Caller ID list.  
22US  
Getting Started  
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qk  
ql  
qg REDIAL/PAUSE button  
(p. 28, 38)  
Redials the last number called/  
inserts a pause in the dialing  
sequence.  
qh PGM (program) button  
(p. 17, 37)  
Used to store numbers in Phone  
Directory.  
qj Microphone  
qk I (HEADSET) jack (p. 25, 30, 64)  
ql VOL (volume) sw itch (p. 25)  
Adjusts the handset volume.  
23US  
Getting Started  
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Ba sics  
Ma kin g ca lls  
1
2
Pick up the handset from the  
base phone.  
Press (LINE 1) or (LINE 2) to  
select the line.  
The corresponding line button  
lights up.  
I (HEADSET)  
jack  
“TALK” appears on the display  
and the display also shows the  
talk time in hours, minutes and  
seconds.  
VOL sw itch  
(HOLD)  
You will then hear a dial tone.  
“HANDSET IN USE” appears  
on the display of the base phone  
and the line button on the base  
phone double flashes in  
succession.  
(*TONE)  
(REDIAL/PAUSE)  
If “CHANNEL SEARCHING...”  
appears on the display, move  
closer to the base phone.  
3
4
Dial the phone number.  
When you’re done talking, press  
(OFF) or replace the handset on  
the base phone.  
The display and the LINE 1 or  
LINE 2 button go off.  
24US Basics  
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Making calls w hen the headset is connected  
When the TL-HD1 headset (not supplied) is connected to the I  
(HEADSET) jack, you can talk through the headset.  
Precaution  
Avoid listening your headset at so loud a volume that extended play might  
affect your hearing.  
Additional tasks  
To  
Do this  
Adjust the handset volume  
Set the VOL switch to H (high), M (middle) or L  
(low).  
Put a call on hold  
Press (HOLD).  
The LINE 1 or LINE 2 button will flash slowly.  
Press (LINE 1) or (LINE 2) to resume the  
conversation.  
Switch to tone dialing  
temporarily  
Press (*TONE) after you’re connected.  
The line will remain in tone dialing until  
disconnected.  
Notes  
• When you increase the sound volume, in some cases the back ground noise  
may be increased as well. You should adjust the volume accordingly.  
• If your conversation is muted and “CHANNEL SEARCHING...” appears on  
the display, move closer to the base phone; otherwise, the call will be  
disconnected after one minute.  
Tips  
• If you pick up another phone connected to the same phone line, the hold will  
be automatically released and you will be able to resume conversation on  
that phone.  
• The LINE 1 or LINE 2 button on the handset double flashes in succession,  
when the base phone is used. If you press (LINE 1) or (LINE 2) whichever  
button is flashing, you can talk to the base phone and to the line connected.  
co n t in u e d  
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Ma kin g ca lls (co n t in u e d )  
If the battery becomes w eak during a call  
The handset will beep every three seconds five times and E and  
“BATTERY LOW” appears on the display. Finish your call and charge  
the battery pack.  
For optimum performance, charge the battery for a full 12 hours.  
Note that during the first 10 - 15 minutes of charging, the phone will be  
inactive, i.e., unable to make or receive a call.  
After this initial 10 - 15 minutes, you may be able to use the phone, but  
the battery duration will be very short; thus it is recommended that  
you fully charge the battery before the next usage.  
If you have a spare battery  
You can replace the battery pack without disconnecting the call during  
a conversation. To replace the battery pack, perform the following  
procedure.  
1 Press (HOLD) on the handset.  
The call is on hold and “HOLD” appears on the display.  
2 Replace the battery pack.  
3 Press (LINE 1) or (LINE 2) to resume the conversation.  
26US Basics  
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Making calls through the speakerphone  
(MUTING)  
MUTING  
lamp  
Press (LINE 1) or (LINE 2) on the base  
phone.  
“SPEAKERPHONE” appears on the  
display and the display also shows the talk  
time in hours, minutes and seconds.  
(VOLUME)  
The corresponding line button lights up.  
Dial the phone number.  
To adjust the speaker volume, press  
(VOLUME)(+) or (--). Each press of  
(VOLUME)(+) or (--) switches the speaker  
volume by one of 8 levels.  
(REDIAL/PAUSE)  
(LINE 1)  
(LINE 2)  
(OFF)  
To mute your voice, press (MUTING) to  
disable the microphone. The MUTING  
lamp lights up. Press (MUTING) again to  
cancel.  
When you’re done talking, press (OFF).  
Notes  
• The LINE 1 or LINE 2 button on the base phone double flashes in succession  
and the display on the base phone shows “HANDSET IN USE”, when the  
handset is used. If you press (LINE 1) or (LINE 2) whichever button is  
flashing, you can talk to the handset and to the line connected.  
• When the talk time exceeds 9:59’59, the display counts from 0:00’00 again.  
To obtain the best speakerphone performance  
• You may not be able to hear the other party’s voice in a noisy place.  
Therefore, use the speakerphone in a quiet room.  
• Do not bring your hand or other object too close to the microphone  
or you will hear a shrill noise (“feedback”).  
• When the speaker volume is loud, or the base phone has been placed  
close to a wall, you may find that the volume drops suddenly. This  
is due to a circuit in the telephone designed to protect against  
feedback. In such cases, lower the speaker volume slightly.  
co n t in u e d  
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Ma kin g ca lls (co n t in u e d )  
Re d ia lin g  
1 Press (LINE 1) or (LINE 2) to select the line.  
The corresponding line button lights up.  
2 Press (REDIAL/PAUSE) to redial the last number dialed.  
Note  
If the number exceeds 32 digits or if it is erased, five short error beeps will alert  
you that the number cannot be redialed.  
Tip  
The number to be redialed is the last number dialed either on the handset or on  
the base phone.  
To check the phone number before redialing  
While either the handset or base phone is not in use, press  
(REDIAL/PAUSE).  
The last number dialed is displayed for five seconds.  
To dial the number, press (LINE 1) or (LINE 2) while the number is  
displayed.  
Note  
The number will not be displayed if the last number dialed exceeds 32 digits or  
if it is erased.  
To erase the last phone number dialed  
While either the handset or base phone is not in use, press  
(REDIAL/PAUSE) twice within five seconds.  
The number will be erased from the memory, and you will hear a long  
confirmation beep.  
28US Basics  
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Ma kin g a n o t h e r ca ll w h ile t a lkin g  
Example: Making a call on line 2 w hile talking on line 1  
1 Press (HOLD) while talking.  
The line 1 is put on hold and the LINE 1 button flashes  
slowly.  
2 Press (LINE 2).  
3 Dial a phone number for the second party.  
Now you can talk to the second party on line 2.  
4 To put on hold line 2 and resume the conversation on line 1,  
press (HOLD), and then (LINE 1).  
or  
To disconnect line 2 and resume the conversation on line 1,  
press (LINE 1).  
Note  
If you do not press (HOLD) in step 1, line 1 will be disconnected.  
You can talk with two parties at the same time using both line 1 and  
line 2, see “Having a conference call” on page 49.  
Basics 29US  
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Re ce ivin g ca lls  
1
2
When you hear the phone ring, press  
(LINE 1) or (LINE 2) whichever button  
is flashing.  
The corresponding line button lights  
up.  
“TALK” appears on the display and  
the display also shows the talk time in  
hours, minutes and seconds.  
“HANDSET IN USE” appears on the  
display of the base phone and the line  
button on the base phone double  
flashes in succession.  
I (HEADSET)  
jack  
VOL sw itch  
(HOLD)  
When you’re done talking, press  
(OFF) or replace the handset on the  
base phone.  
(FLASH/CALL WAITING)  
The display and the LINE 1 or LINE 2  
button go off.  
Receiving calls w hen the headset is connected  
When the TL-HD1 headset (not supplied) is connected to the I  
(HEADSET) jack, you can talk through the headset.  
Precaution  
Avoid listening your headset at so loud a volume that extended play might  
affect your hearing.  
Additional tasks  
To  
Do this  
Adjust the handset volume Set the VOL switch to H (high), M (middle) or L  
(low).  
Press (HOLD).  
Put a call on hold  
The LINE 1 or LINE 2 button will flash slowly.  
Press (LINE 1) or (LINE 2) to resume the  
conversation.  
Press (FLASH/CALL WAITING).  
Press (FLASH/CALL WAITING) again to return to the  
first caller.  
Switch to another call  
(“call waiting” service*)  
See “Turning off the ringer of the handset” on  
page 43.  
Turn on/off the ringer of  
the handset  
* You need to subscribe to the service from your telephone company.  
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Note  
If another call comes in by “call waiting” service while conversing with an  
outside caller, you will hear two short beeps.  
Tip  
To inform you of an incoming call, the display shows “** RINGING **” when  
ringing.  
If you have subscribed to the Caller ID service;  
• the caller’s number and/or name appears on the display when you receive a  
call (see page 52) or when another call comes in by “call waiting” service.  
• the ringer sound changes to a higher tone if the call matches the number  
stored on speed dialing keys or in the Phone Directory (memory match  
function; see page 52).  
Receiving calls through the speakerphone  
(MUTING)  
MUTING  
lamp  
When you hear the phone ring, press  
(LINE 1) or (LINE 2) whichever button is  
flashing.  
(VOLUME)  
“SPEAKERPHONE” appears on the display  
and the display also shows the talk time in  
hours, minutes and seconds.  
The corresponding line button lights up.  
When you’re done talking, press (OFF).  
(FLASH)  
To obtain the best speakerphone performance,  
see page 27.  
(HOLD)  
L1 and L2 RINGER  
LEVEL sw itches  
(LINE 1)  
(LINE 2)  
(OFF)  
co n t in u e d  
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Re ce ivin g ca lls (co n t in u e d )  
Additional tasks  
To  
Do this  
Adjust the speaker volume During speakerphone conversation, press  
(VOLUME)(+) or (--). Each press of  
(VOLUME)(+) or (--) switches the speaker  
volume by one of 8 levels.  
Adjust the ringer volume of You can adjust the ringer volume of line 1 and 2  
the base phone  
respectively.  
Set the L1 or L2 RINGER LEVEL switch on the  
base phone to HIGH, LOW or OFF.  
Put a call on hold  
Press (HOLD).  
The LINE 1 or LINE 2 button will flash slowly.  
Press (LINE 1) or (LINE 2) to resume the  
conversation.  
Mute your voice  
Press (MUTING) to disable the microphone.  
The MUTING lamp lights up.  
Press (MUTING) again to cancel.  
Switch to another call  
(“call waiting” service*)  
Press (FLASH).  
Press (FLASH) again to return to the first caller.  
* You need to subscribe to the service from your telephone company.  
Note  
Even when you set the L1 or L2 RINGER LEVEL switch on the base phone to  
OFF, the handset will ring when the ringer of the handset is turned on (see page  
43).  
Tips  
• To inform you of an incoming call, the display shows “** RINGING **”  
and the line button lights on and off according to the ring signal even when  
you set the L1 or L2 RINGER LEVEL switch on the base phone to OFF.  
• If there is an incoming call while on the intercom, the base phone will ring at  
a low level even when the L1 or L2 RINGER LEVEL switch on the base phone  
is set to OFF.  
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Re ce ivin g a ca ll w h ile t a lkin g  
If another call comes in while talking on the other line, the  
corresponding line button will flash.  
Example: Receiving a call on line 2 w hile talking on line 1  
1 Press (HOLD) while talking.  
The line 1 is put on hold and the LINE 1 button flashes  
slowly.  
2 Press (LINE 2).  
Now you can talk to another caller on line 2.  
3 To put on hold line 2 and resume the conversation on line 1,  
press (HOLD), and then (LINE 1).  
or  
To disconnect line 2 and resume the conversation on line 1,  
press (LINE 1).  
Notes  
• If you do not press (HOLD) in step 1, line 1 will be disconnected.  
• If another call comes in while talking on the base phone, a beep will be heard  
through the base phone and the corresponding line button on the base phone  
will flash.  
• If another call comes in while talking on the handset, a ringer tone will be  
heard once through the handset and the corresponding line button on the  
handset will flash. At this time, the base phone will ring and the  
corresponding line button will flash normally.  
You can talk with two parties at the same time using both line 1 and  
line 2, see “Having a conference call” on page 49.  
Basics 33US  
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Te le p h o n e Fe a t u re s  
Sp e e d d ia lin g  
Youcandialwithatouchofafewkeysbystoringaphonenumberon  
adialingkey.  
St o rin g p h o n e n u m b e rs a n d n a m e s  
Example:tostore“SONY”“123-4567”.  
1
Press (PGM).  
“PROGRAM” appears on the display.  
2
3
Press (SPEED DIAL).  
“ENTER 0 TO 9” appears on the  
display.  
Press one of the dialing keys ((0) to  
(9)) to store a phone number on.  
(VOLUME)  
(LINE 1)  
(LINE 2)  
ENTER NAME  
(REDIAL/PAUSE)  
4 You will hear a confirmation beep.  
Enterthenameusingthedialingkeys.  
Youcanenterupto16characters.  
Character table  
Pressadialingkeyuntilthedesired  
characterappears.(Seethecharacter  
tablefordetails.)  
Key  
(1)  
(2)  
(3)  
(4)  
(5)  
(6)  
(7)  
(8)  
(9)  
(0)  
(*)  
(#)  
Character  
1
Entersuccessivecharactersinthesame  
way.  
A t B t C t 2  
D t E t F t 3  
G t H t I t 4  
J t K t L t 5  
M t N t O t 6  
P t Q t R t S t 7  
T t U t V t 8  
W t X t Y t Z t 9  
0
Toentertwocharactersassignedtothe  
samekey,ortoentera“space”,press  
(VOLUME)(+)tomovethecursorto  
theright.  
Example: to enter “SONY”, press (7)  
fourtimes(S),press (6)threetimes  
(O),press (VOLUME)(+)tomovethe  
cursor,press (6)twice(N),andpress  
(9)threetimes(Y).  
*
SONY  
& t ’ t , t – t . t #  
34US  
Telephone Features  
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5
6
Press (PGM).  
“ENTER NUMBER” appears.  
Enter the phone number.  
SONY  
1234567  
You can enter up to 32 digits, including a tone  
and a pause, each of which is counted as one  
digit.  
When the phone number of 17 digits or more  
hasbeenentered , the phone number appears in  
two lines.  
1234567890123456  
1
2
7
Press (PGM).  
Youwillhearalongconfirmationbeep,andthe  
nameandthenumberarestored.Thedisplay  
goesoff.  
Note  
Donotallowmorethan20secondstoelapsebetweeneachstepofthe  
procedure.  
Tip  
Ifyouhaveenteredawrongnameornumberinstep4or6,press  
(VOLUME)(--)toeraseit.Thenenterthecorrectnameornumber.  
To store a number to be dialed via Private Branch Exchange  
(PBX)  
Beforeenteringaphonenumberinstep6above,doasfollows:  
1 Entertheoutsidelineaccessdigit(e.g.,9).  
2 Press (REDIAL/PAUSE).  
To change a stored number  
Storeanewnumber,asdescribedpreviously.  
co n t in u e d  
Telephone Features 35US  
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Sp e e d d ia lin g (co n t in u e d )  
Ma kin g ca lls w it h sp e e d d ia lin g  
1 Press (LINE 1) or (LINE 2) to select the line.  
2 Press (SPEED DIAL).  
3 Enter the desired speed dialing number ((0) to (9)).  
The phone number stored as the speed dialing number will  
be dialed.  
To check the phone number before speed dialing  
When not making a call with the base phone, press (SPEED DIAL) and  
then one of the dialing keys ((0) to (9)).  
The number stored on the key appears on the display for five seconds.  
To dial the number, press (LINE 1) or (LINE 2) while the number is  
displayed.  
36US  
Telephone Features  
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Ph o n e Dire ct o ry  
You can dial a number by scrolling through the Phone Directory, in  
which up to 50 phone numbers can be stored.  
St o rin g p h o n e n u m b e rs a n d n a m e s  
Example: to store “SONY” “123-4567”.  
Turn  
Press  
1
Press (PGM).  
(Be sure not to press (LINE 1) and  
(LINE 2).)  
DIRECTORY AREA  
RINGER  
If “DIRECTORY” is not flashing, turn  
Jog Dial down to make it flash.  
2
3
Press Jog Dial.  
“ENTER NAME” appears.  
(REDIAL/PAUSE)  
Enter the name using the dialing keys.  
You can enter up to 16 characters.  
Press a dialing key until the desired  
character appears. (See the character  
table for details.)  
Character table  
Key  
(1)  
(2)  
(3)  
(4)  
(5)  
(6)  
(7)  
(8)  
(9)  
(0)  
(*)  
(#)  
Character  
1
Enter successive characters in the same  
way.  
A t B t C t 2  
D t E t F t 3  
G t H t I t 4  
J t K t L t 5  
M t N t O t 6  
P t Q t R t S t 7  
T t U t V t 8  
W t X t Y t Z t 9  
0
To enter two characters assigned to the  
same key, or to enter a “space”, turn  
Jog Dial up to move the cursor to the  
right.  
Example: to enter “SONY”, press (7)  
four times (S), press (6) three times  
(O), turn Jog Dial up to move the  
cursor, press (6) twice (N), and press  
(9) three times (Y).  
SONY  
*
& t ’ t , t – t . t #  
co n t in u e d  
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Ph o n e Dire ct o ry (co n t in u e d )  
4
5
Press (PGM).  
“ENTER NUMBER” appears.  
Enter the phone number.  
SONY  
1234567  
You can enter up to 32 digits, including a tone  
and a pause, each of which is counted as one  
digit.  
When the phone number of 17 digits or more  
has been entered, the phone number appears in  
two lines.  
1234567890123456  
1
2
6
Press (PGM).  
You will hear a long confirmation beep, and the  
name and the number are stored. The display  
goes off.  
Notes  
• If you intend to save a 51st phone number, you will hear five short error  
beeps and “MEMORY FULL” will be displayed. You cannot store the phone  
number. To store another phone number, erase one of the stored phone  
numbers (see page 40).  
• Do not allow more than 20 seconds to elapse between each step of the  
procedure.  
• The total number of phone numbers which can be stored into the Phone  
Directory varies according to the number of digits of each phone number. If  
all the phone numbers consist of up to 16 digits, you can store up to 50 phone  
numbers. However, as the Phone Directory uses two-phone number memory  
to store one phone number of 17 digits or more, the total number of phone  
numbers which can be stored in the Phone Directory decreases two by two  
every time you store a phone number of 17 digits or more.  
Tips  
• If you have entered a wrong name or number in step 3 or 5, turn Jog Dial  
down to erase it. Then enter the correct name or number.  
• You may press Jog Dial instead of (PGM) in steps 4 and 6.  
To store a number to be dialed via Private Branch Exchange  
(PBX)  
Before entering a phone number in step 5 above, do as follows:  
1 Enter the outside line access digit (e.g., 9).  
2 Press (REDIAL/PAUSE).  
38US  
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Ch a n g in g a st o re d n a m e a n d /o r p h o n e  
n u m b e r  
1 Displaythenameandphonenumberyouwant  
tochangebydoingsteps1and2in“Making  
callsfromthePhoneDirectory”onpage40.  
SONY  
1234567  
DIAL EDIT ERASE  
1234567  
2 PressJogDial.  
3 Turn Jog Dial up to make “EDIT” flash and  
SONY  
1234567  
pressJogDial.  
Thecursorflashesatthelastcharacterofthe  
name.  
4 TurnJogDialdowntoerasethecharactersand  
enterthenewname.  
Ifyouwanttochangeonlythenumber,skipthis  
step.  
5 PressJogDial.  
SMITH  
123456  
7
Thecursorflashesatthelastdigitofthephone  
number.  
6 TurnJogDialdowntoerasethenumberand  
enterthenewnumber.  
Ifyoudon’twanttochangethenumber,skip  
thisstep.  
7 PressJogDial.  
Youwillhearalongconfirmationbeepandthe  
nameand/orthenumberischanged.  
Tip  
Whenthephonenumberof17digitsormorehasbeenentered,“–”isdisplayed  
nextto15thdigitandthenthealldigitsaredisplayedintwolinesafterabout  
twoseconds.  
co n t in u e d  
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Ph o n e Dire ct o ry (co n t in u e d )  
Era sin g a m e m o ry lo ca t io n  
SONY  
1234567  
1 Displaythenameandphonenumberyouwant  
toerasebydoingsteps1and2in“Makingcalls  
fromthePhoneDirectory”.  
DIAL EDIT ERASE  
1234567  
2 PressJogDial.  
3 Turn Jog Dial up to make “ERASE” flash and  
ERASE NO YES  
1234567  
pressJogDial.  
4 TurnJogDialuptomake“YES”flash,then  
pressJogDial.  
Youhearalongconfirmationbeepandthememorylocationiserased.  
Ma kin g ca lls fro m t h e Ph o n e Dire ct o ry  
1
2
Press Jog Dial.  
Turn  
Press  
“DIRECTORY” appears on the  
display.  
Display the name and phone number  
you want to call.  
To search in alphabetical order: Turn  
Jog Dial up or down.  
To search by entering the initial  
character: Press the dialing key of the  
desired character, then turn Jog Dial.  
(LINE 2)  
(LINE 1)  
SONY  
1234567  
3
4
PressJogDial.  
DIAL EDIT ERASE  
1234567  
Press Jog Dial again.  
The phone number will be dialed.  
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Tips  
•
You may press (LINE 1) or (LINE 2) to make a call instead of doing steps 3  
and 4.  
•
When you press Jog Dial in step 4, the vacant line is automatically connected.  
When neither line is in use, line 1 is connected.  
About the search order  
The names appear in the following order when you turn Jog Dial up or  
down.  
• Alphabetical order: ABC...XYZ y symbols y *y #y 0 - 9  
• Initial character: To search for “SONY” for example, press (7) and  
then turn Jog Dial to search through the names starting with P, Q, R,  
S or 7.  
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Se t t in g t h e rin g e r t yp e  
Youcanselectaringertypeofthehandsetfromfourtype.  
1
2
Press (PGM).  
Turn Jog Dial up to make “RINGER”  
flash.  
Turn  
Press  
DIRECTORY AREA  
RINGER  
3
PressJogDial.  
LINE1 LINE2  
4
5
Turn Jog Dial to choose the line you  
want to set the ringer type.  
PressJogDial.  
Thecurrentringertypeappears.  
RINGER 1  
SELECTED  
6
7
Press one of the dialing keys ((1) to  
(4)) to select a ringer type.  
You will hear the corresponding ringer  
tone.  
Press (OFF).  
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Tu rn in g o ff t h e rin g e r o f t h e h a n d se t  
1 Performsteps1to5onpage42.  
2 Press (0).  
RINGER OFF  
SELECTED  
Youwillhearaconfirmationbeep.  
3 Press (OFF).  
When “RINGER” is set to “RINGER OFF”  
Thehandsetwon’tring.Youcanstillmakecalls,andalsoreceive  
callsifanothertelephoneconnectedtothesamelineringstoinform  
youonincomingcalls.  
To turn the ringer on again  
Followtheinstructionsdescribedin“Settingtheringertype”on  
page42.  
Telephone Features 43US  
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Sw it ch in g t h e p h o n e s d u rin g a ca ll  
Youcaneasilyswitchbetweenthehandsetandspeakerphoneonthe  
basephonewithoutdisconnectingthecall.Thecallonline1willbe  
switchedtoline1onanotherphoneandthatonline2isswitchedto  
line2.  
To sw it ch fro m t h e b a se p h o n e t o t h e h a n d se t  
Example: While talking on line 1:  
1
2
Press (HOLD)onthebasephone.  
The call is on hold and “HOLD”  
appearsonthedisplayandthe  
LINE1buttonflashesslowly.  
Press (LINE1)onthehandset.  
TheLINE1buttononthehandset  
lightsupandtheLINE1buttonon  
thebasephonedoubleflashesin  
succession.  
(LINE 1)  
Youcancontinuetalkingtothe  
callerthroughthehandset.  
To sw it ch fro m t h e h a n d se t t o t h e b a se p h o n e  
Example: While talking on line 1:  
1
2
Press (HOLD)onthehandset.  
The call is on hold and “HOLD”  
appearsonthedisplayandthe  
LINE1buttonflashesslowly.  
Press (LINE1)onthebasephone.  
TheLINE1buttononthebase  
phone lights up and the LINE 1  
buttononthehandsetdouble  
flashesinsuccession.  
(LINE 1)  
Youcancontinuetalkingtothe  
callerthroughthespeakerphone.  
Tip  
Whiletalkingthroughthespeakerphoneonthebasephone(orhandset),ifyou  
press (LINE1)or (LINE2)whichisflashingonthehandset(orbasephone),you  
cantalktothebasephone(orhandset)andtothelineconnected.  
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Ta lkin g b e t w e e n t h e p h o n e s (In t e rco m )  
Youcanconverseusingthebasephoneandthehandset.Youcanstart  
theintercomfromeitherphone.  
To t a lk fro m t h e h a n d se t t o  
t h e b a se p h o n e  
Press (INTERCOM) on the handset.  
After the base phone rings twice, you  
will be connected automatically.  
When a person at the base phone  
answers, you can talk with each other.  
(OFF)  
“INTERCOM” appears on the display  
and the INTERCOM lamp on the base  
phonelightsup.  
When you are done talking or if no  
one answ ers the phone  
Press (OFF) on the handset.  
To t a lk fro m t h e b a se  
p h o n e t o t h e h a n d se t  
Press (INTERCOM) on the base phone.  
The base phone and handset ring and  
“** PAGING **” appears on the  
display.  
When a person at the handset presses  
(INTERCOM), you can talk with each  
other.  
“INTERCOM” appears on the display  
and the INTERCOM lamp on the base  
phonelightsup .  
INTERCOM lamp  
When you are done talking or if no  
one answ ers the phone  
(OFF)  
Press (OFF) on the base phone.  
co n t in u e d  
Telephone Features 45US  
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Ta lkin g b e t w e e n t h e p h o n e s (In t e rco m ) (co n t in u e d )  
Note  
While conversing with an outside caller via the base phone or handset, you  
cannot make an intercom call. If you press (INTERCOM), you will hear a busy  
tone.  
Tips  
•
You can receive an intercom call on the handset even when “RINGER” is set  
to “RINGER OFF”.  
•
You can receive an intercom call on the base phone even when the L1 or L2  
RINGER LEVEL switch on the base phone is set to OFF. The base phone will  
ring at a low level.  
Re ce ivin g a ca ll w h ile u sin g t h e in t e rco m  
When a call comes in, “** RINGING **” appears on the display and  
only the base phone rings at a low level.  
The LINE 1 or LINE 2 button flashes.  
Press (LINE 1) or (LINE 2) whichever is flashing, then you can answer  
the call.  
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Tra n sfe rrin g a ca ll  
You can transfer a call between the handset and base phone without  
disconnecting the call.  
To t ra n sfe r fro m t h e b a se p h o n e t o t h e h a n d se t  
1
2
Press (INTERCOM) to page the  
handset.  
The call is put on hold on the  
base phone and the handset  
rings.  
“** PAGING **” appears on  
the display of both the base  
phone and handset.  
(OFF)  
Press (INTERCOM) on the  
handset.  
INTERCOM lamp  
“INTERCOM” appears on the  
display of both the handset and  
base phone and the INTERCOM  
lamp on the base phone lights  
up.  
You can talk between the base  
phone and the handset.  
(LINE 2)  
(LINE 1)  
3
Press (LINE 1) or (LINE 2)  
which is flashing on the handset  
to talk to the caller with the  
handset.  
“TALK” appears on the display  
of the handset.  
If no one answ ers the phone  
Press (OFF) on the base phone.  
Tips  
•
You can receive an intercom call on the handset even when “RINGER” is set  
to “RINGER OFF”.  
•
If you have accidentally pressed (HOLD) in step 1, just press (INTERCOM)  
and you will get the same result as by pressing (INTERCOM) only.  
co n t in u e d  
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Tra n sfe rrin g a ca ll (co n t in u e d )  
To t ra n sfe r fro m t h e h a n d se t t o t h e b a se p h o n e  
1
Press (INTERCOM)topagethe  
basephone.  
Thecallisputonholdonthe  
handset.  
After the base phone rings  
twice, you will be connected  
automatically.  
(OFF)  
When a person at the base  
phone answers, you can talk  
with each other.  
“INTERCOM” appears on the  
displayofboththebasephone  
andhandset andthe  
INTERCOM lamp on the base  
phone lights up.  
2
Press (LINE 1) or (LINE 2)  
whichisflashingonthebase  
phonetotalktothecallerwith  
thebasephone.  
“SPEAKERPHONE” appears on  
thedisplayofthebasephone.  
(LINE 1)  
(LINE 2) INTERCOM lamp  
If no one answ ers the phone  
Press (OFF)onthehandset.  
Tip  
YoucanreceiveanintercomcallonthebasephoneevenwhentheL1orL2  
RINGER LEVEL switch on the base phone is set to OFF. The base phone will  
ringatalowlevel.  
48US  
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Ha vin g a co n fe re n ce ca ll  
Youcantalkontwolinesatthesametimeandyoucanalsotalkonone  
line,thehandsetandthebasephoneatthesametime.  
Ma kin g a n o t h e r ca ll w h ile t a lkin g  
Youcantalkwithtwopartiesatthesametimeusingbothline1and  
line2.(Three-wayconference)  
1
Press (HOLD)whiletalkingon  
oneline.  
Thelineinuseisputonhold.  
2
3
4
Press (LINE 1) or (LINE 2),  
whicheverisnotused.  
(LINE 2)  
(LINE 1)  
(OFF)  
Dialaphonenumberforthe  
secondparty.  
Press (CONF)(conference)after  
thesecondpartyisconnected.  
“CONFERENCE” appears on  
the display.  
Nowyoucantalktoboth  
parties.  
(CONF)  
(HOLD)  
(LINE 1)  
(LINE 2)  
(OFF)  
co n t in u e d  
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Ha vin g a co n fe re n ce ca ll (co n t in u e d )  
Re ce ivin g a ca ll w h ile t a lkin g  
If another call comes in while talking, the LINE 1 or LINE 2 button on  
whichanothercalliscomingwillflash.  
1 Press (HOLD).  
Thelineinuseisputonhold.  
2 Press (LINE 1) or (LINE 2), onwhichanothercalliscoming.  
3 Press (CONF)(conference).  
Nowyoucantalktobothparties.(Three-wayconference)  
Note  
Ifyoudonotpress (HOLD)instep1,thefirstlinewillbedisconnected.  
To disconnect the lines during a three-w ay conference  
To disconnect both lines at the same time, press (OFF).  
To disconnect line 1 and talk on line 2 only:  
Press (LINE 2).  
To disconnect line 2 and talk on line 1 only:  
Press (LINE 1).  
To put the lines on hold during a three-w ay conference  
Press (HOLD). Both lines are put on hold.  
To resume the conversations on both lines:  
Press (CONF).  
To resume the conversation only on one line:  
Press (LINE1)or (LINE2),forthelineyouwant.(Theotherlineiskept  
onhold.)  
Tip  
Duringathree-wayconference,youcannotuse“callwaiting”serviceevenif  
you press (FLASH/CALL WAITING) or (FLASH).  
50US  
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Sw it ch in g co n fe re n ce fro m t h e h a n d se t t o  
t h e b a se p h o n e  
1 Press (HOLD) on the handset to put both lines on hold.  
The LINE 1 and LINE 2 buttons on the handset and the base  
phone flash.  
2 Press (CONF) on the base phone to resume the conversation.  
Sw it ch in g co n fe re n ce fro m t h e b a se p h o n e  
t o t h e h a n d se t  
1 Press (HOLD) on the base phone to put both lines on hold.  
The LINE 1 and LINE 2 buttons on the base phone and the  
handset flash.  
2 Press (CONF) on the handset to resume the conversation.  
To jo in o n t h e b a se p h o n e w h ile t h e h a n d se t  
is t a lkin g o n o n e lin e  
Press the double flashing (LINE 1) or (LINE 2) on the base  
phone. Now you can talk to the handset and to the line  
connected.  
To jo in o n t h e h a n d se t w h ile t h e b a se p h o n e  
is t a lkin g o n o n e lin e  
Press the double flashing (LINE 1) or (LINE 2) on the handset.  
Now you can talk to the base phone and to the line connected.  
To jo in t h re e -w a y co n fe re n ce (fo u r-w a y  
co n fe re n ce )  
Press (LINE 1) or (LINE 2).  
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Ca lle r ID Fe a t u re s  
Un d e rst a n d in g t h e Ca lle r ID se rvice  
CallerIDallowsthecaller’sphonenumbertobeshownonthedisplay  
beforethecallisanswered.Inordertousethisfeature,youmustfirst  
subscribetotheCallerIDservice.Thenameofthisservicemayvary  
dependingonyourtelephonecompany.  
Tousethisfeature,besuretoenteryourhomeareacode(seepage17).  
Wh e n yo u re ce ive a ca ll  
Thephonenumberappearsonthedisplaywiththedateandtime*as  
showninthefollowingexample.  
IfyourCallerIDserviceincludesthecallernameservice,thecaller’s  
namealsoappearsonthedisplay(upto15letters).  
Handset  
Caller’s name  
SMITH JOHN  
1-201-123-4567  
Caller’s phone number  
The date and time received  
The line w hich received the  
Caller ID data  
* Thedisplayonthebasephone  
doesnotshowthedateandtime.  
Whenyouanswerthecall,theCallerIDdisplaychangestothe  
“TALK” or “SPEAKERPHONE” display.  
Notes  
• Thecaller’sphonenumberand/ornamewillnotappearinthefollowingcases:  
-
“OUT OF AREA”: when the call is made through a telephone company which  
does not offer Caller ID service (including international calls).  
-
“PRIVATE”: when the call is “blocked.” For privacy reasons, many states allow  
callers the option to prevent his or her telephone data from being displayed on  
the other party’s Caller ID display.  
• Ifthecallisfromanofficewhichusesmultiplelines,thedisplayedphonenumber  
maynotmatchthenumberyouusetocalltheextension.  
Tips  
• Eveniftheringerofthehandsetissetto“RINGER OFF”, youcanreceive  
Caller ID data.  
• Ifacallcomesinonbothline1and2simultaneously,thedisplaywillshow  
thedataonline1and2alternately.  
About the memory match function  
Ifyoureceiveacallfromaphonenumberwhichisstoredonspeeddialing  
keys(seepage34)orinthePhoneDirectory(seepage37),theringersound  
willchangetoahighertonefromthesecondring.  
Note  
The memory match function does not work with “OUT OF AREA” or “PRIVATE”  
calls;anditmaynotworkwithcallsmadefromanofficewhichusesmultiplelines  
becausethenumberdoesnotalwaysmatchtheoneyoustoredinthisphone.  
52US  
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Lo o kin g a t t h e Ca lle r ID list  
Thephonestoresthedataofthelast20callsreceivedincluding“OUT  
OF AREA” and “PRIVATE” calls. It keeps track of all calls received;  
eveniftheywerenotanswered.  
Vie w in g t h e Ca lle r ID list  
YoucanlookthroughtheCallerIDlisttocheckthephonenumber  
and/ornameofthecallsreceivedonthehandset’sdisplay.Notethat  
thedisplayonthebasephoneshowsthecurrentcaller’sphonenumber  
and/ornameonly,andyoucannotviewthecallerIDlistonthebase  
phone.  
Turn  
1
TurnJogDial.  
Thedisplayshowsthenumber  
of “NEW” (calls which you have  
not viewed) and “OLD” (calls  
whichyouhaveviewed)calls.  
NEW O8 OLD 12  
2
TurnJogDialdowntodisplay  
olderdataoruptodisplay  
newerdata.  
NEW CALL lamp  
Note  
Ifa21stcallisreceived,theoldestdataisautomatically  
erased.  
Tip  
If there is a “NEW” data, the NEW CALL lamp of the  
basephoneflashes.  
co n t in u e d  
Caller ID Features  
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Lo o kin g a t t h e Ca lle r ID list (co n t in u e d )  
About the “*” mark  
“*”appearsiftherearemorethantwocalls  
fromthesamephonenumber.Theolderdata  
willbereplacedbythenewdata,sothecalls  
arecountedasonlyonecall.  
SMITH JOHN  
1-201-123-4567  
*
Era sin g d a t a fro m t h e Ca lle r ID list  
Olddatawillbeerasedautomaticallywhena21stcallcomesin,but  
youcanalsomanuallyeraseunnecessarydataonebyoneorerasethe  
entirelist.  
To erase the phone number one by one  
SMITH JOHN  
1-201-123-4567  
1 Displaythephonenumberyouwanttoerase  
fromtheCallerIDlist(seepage53).  
2 PressJogDial.  
DIAL PGM ERASE  
1-201-123-4567  
3 Turn Jog Dial up to make “ERASE” flash and  
ERASE NO YES  
1-201-123-4567  
pressJogDial.  
4 TurnJogDialuptomake“YES”flash,then  
pressJogDial.  
Youwillhearalongconfirmationbeepandthe  
dataiserased.  
54US  
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To erase the entire list at once  
SMITH JOHN  
1-201-123-4567  
1 Display any Caller ID data.  
2 PressJogDial.  
DIAL PGM ERASE  
1-201-123-4567  
3 Turn Jog Dial up to make “ERASE” flash and  
ERASE NO YES ALL  
1-201-123-4567  
pressJogDial.  
4 Turn Jog Dial up to make “ALL” flash, then  
ALL ERASE NO YES  
1-201-123-4567  
pressJogDial.  
5 TurnJogDialuptomake“YES”flash,then  
NEW OO OLD OO  
pressJogDial.  
Youwillhearalongconfirmationbeepandthe  
entirelistiserased.  
Note  
“ALL”appearsonlywhenallthedatahasbecome“OLD”data. Ifthereisany  
“NEW”data,youcannoterasetheentirelist.  
55US  
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Usin g t h e Ca lle r ID list  
By using the Caller ID list, you can call back a phone number from the  
Caller ID list easily, or store numbers from the Caller ID list into the  
Phone Directory.  
Ca llin g b a ck a n u m b e r fro m t h e Ca lle r ID list  
1
Display the phone number you  
want to call from the Caller ID  
list (see page 53).  
Turn  
Press  
SMITH JOHN  
1-201-123-4567  
2
3
Confirm the number and press  
Jog Dial.  
DIAL PGM ERASE  
1-201-123-4567  
Press Jog Dial again.  
The phone automatically dials  
the displayed number.  
Notes  
•
If the number displayed in step 1 is not the one you should call back, you can  
change the number of digits of the phone number as described on page 58.  
•
If the phone is connected to a Private Branch Exchange (PBX), you may not  
be able to call back from the Caller ID list because an outside line access digit  
is necessary.  
•
When neither line is in use, line 1 is automatically connected in step 3. If you  
want to select the line manually, press (LINE 1) or (LINE 2) after step 1. You  
will then be connected to the line you have chosen.  
56US  
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St o rin g a n u m b e r o f t h e Ca lle r ID list in t o  
t h e Ph o n e Dire ct o ry  
1 Displaythenameandphonenumberyouwant  
SMITH JOHN  
1-201-123-4567  
tostorefromtheCallerIDlist(seepage53).  
2 ConfirmthenumberandpressJogDial.  
DIAL PGM ERASE  
1-201-123-4567  
3 Turn Jog Dial up to make “PGM” flash and  
SMITH JOHN  
12011234567  
pressJogDial.  
Thecursorflashesattheendofthename.  
Enterorchangethename,ifnecessary(seepage  
39).  
4 PressJogDial.  
SMITH JOHN  
12011234567  
Thecursorflashesattheendofthephone  
number.  
Enterorchangethephonenumber,ifnecessary  
(seepage39).  
5 PressJogDialagain.  
Youwillhearalongconfirmationbeepandthe  
nameandnumberarestored.  
Notes  
• Donotallowmorethan20secondstoelapsebetweeneachstepofthe  
procedure.  
• Ifthenumberdisplayedinstep1isnottheoneyoushouldstore,youcan  
changethenumberofdigitsofthephonenumberasdescribedonpage58.  
• IfthephoneisconnectedtoaPrivateBranchExchange(PBX),youmayneed  
toaddanoutsidelineaccessdigit.  
co n t in u e d  
57US  
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Usin g t h e Ca lle r ID list (co n t in u e d )  
To ch a n g e t h e n u m b e r o f d ig it s o f t h e p h o n e  
n u m b e r  
If the number of digits of the phone number in the Caller ID list is  
different from the actual phone number, you need to adjust the  
number of digits of the phone number to call back or store into the  
PhoneDirectory .  
1 While the phone number from the Caller ID list is displayed,  
press (#) repeatedly until the phone number with the  
correct number of digits appears on the display.  
Each time you press (#), the number of digits changes as  
follows.  
When the home area code and the local area code do  
not match  
SMITH JOHN  
SMITH JOHN  
201-123-4567  
1-201-123-4567  
SMITH JOHN  
123-4567  
SMITH JOHN  
1-123-4567  
When the home area code matches  
SMITH JOHN  
1-201-123-4567  
SMITH JOHN  
123-4567  
SMITH JOHN  
1-123-4567  
SMITH JOHN  
201-123-4567  
58US  
Caller ID Features  
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When the local area code matches  
SMITH JOHN  
1-123-4567  
SMITH JOHN  
201-123-4567  
SMITH JOHN  
1-201-123-4567  
SMITH JOHN  
123-4567  
2 Continue the operation to call or store the phone number  
with the correct number of digits (pages 56 and 57).  
Notes  
• Youneedtoadjustthenumberofdigitseachtimeyoucallbackfromthe  
CallerIDlistasthechangestotheCallerIDdataisnotstoredinmemory.  
• YoumaynotbeabletochangethenumberofdigitsdependingontheCaller  
IDdata.  
59US  
Caller ID Features  
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Usin g “ Ca lle r ID w it h ca ll w a it in g ”  
se rvice  
Thistelephoneiscompatiblewiththe“CallerIDwithcallwaiting”  
service.Makesurethatyourtelephonecompanyoffersthisservice.  
LikethebasicCallerIDservice, youneedtosubscribeto“CallerID  
withcallwaiting”inordertousethisservice.  
Even though you may have already subscribed to “Caller ID” and  
“call w aiting” as tw o separate services, you need to request a  
subscription to “Caller ID w ith call w aiting” as a single service.  
Thisisanewservicethatcombinesthetwoservices.  
Even though you now have a “Caller ID w ith call w aiting”  
compatible phone, unless you subscribe to the combined “Caller ID  
w ith call w aiting” service, you w ill not be able to see the name  
and number of the second caller.  
Whenanewcallcomesinwhileyouaretalking,youheartwoshort  
beeps.Thecaller’snameand/orphonenumberofthenewcallappears  
onthedisplayforabout20seconds.  
To sw itch to another caller  
1
2
Toswitchtothenewcaller,  
press (FLASH/CALL WAITING).  
(Ifyou’reatthebasephone,  
press (FLASH).)  
Toswitchbacktothefirstcaller,  
press (FLASH/CALL WAITING) (or  
(FLASH))again.  
60US  
Caller ID Features  
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Usin g visu a l m e ssa g e w a it in g se rvice  
Ifyousubscribetoyourtelephonecompany’smessageservicewhich  
includesthisfeature,thedisplaywillshowthatyouhavemessages  
waitingtoberetrieved.  
MESSAGES lamp  
If yo u h a ve m e ssa g e s  
TheMESSAGESlamponthebasephone  
flashes.  
TheMESSAGESlampwillgooffwhenyou  
retrieveyourmessages.  
Note  
Youcannotusethisfeature,ifyouhavenotsubscribedtoyourtelephone  
company’smessageservice.  
Fordetailsontheavailabilityofthisservice,pleaseaskyourtelephone  
company.  
If the MESSAGES lamp remains flashing  
Ifthislampdoesnotgooff(e.g.Whenyouretrieveyourmessages  
withotherphones),youcangooffthelampmanually.  
To go off the MESSAGES lamp  
1 Press (PGM)onthehandset.  
2 Press (#)onthehandset.  
MESSAGES WAITING  
LIGHT-OFF RESET  
3 PressJogDial.  
TheMESSAGESlamponthebasephonegoes  
off,andyouwillhearalongconfirmationbeep.  
co n t in u e d  
61US  
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Usin g visu a l m e ssa g e w a it in g se rvice (co n t in u e d )  
If you move or change your telephone company  
Messagewaitingsignalsaresentinoneoftwoways:FSKsignalingor  
“stutter”signaling(Yourtelephonecompanycanprovideyouwith  
moreinformationaboutyourservice).  
Thefirsttimethisphonereceivesavoicemailmessage,itwillsetitself  
totheFSKserviceandwilllockoutthestutterserviceifyour  
telephonecompanyisinFSKservice.  
Whenyoumoveorchangeyourtelephonecompany,youneedto  
performthefollowingprocedure.Thephonewillreturnstoreadystate  
foreitherFSKorstutterdialtonevoicemailrecognition.  
To reset this phone  
1 Press (PGM)onthehandset.  
2 Press (#)onthehandset.  
3 Turn Jog Dial up to make “RESET” flash and  
MESSAGES WAITING  
LIGHT-OFF RESET  
pressJogDial.  
Youwillhearalongconfirmationbeepandthe  
phoneisreset.  
62US  
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Ad d it io n a l In fo rm a t io n  
Mo u n t in g t h e b a se p h o n e o n a w a ll  
1
Hang-up tab  
1
2
Raise the hang-up tab.  
Plug the telephone line cord(s)  
to the L1/ L1+L2, and/ or L2,  
DATA jack(s) and the AC power  
adaptor to the DC IN 9V jack,  
and hook the cords.  
3
Attach the wall bracket to the  
center of the base phone.  
Align the f marks of the wall  
bracket with those of the base  
phone.  
2
4
5
Plug the telephone line cord(s)  
to the telephone outlet(s), and  
hook the base phone to the wall  
plate.  
AC pow er  
adaptor cord  
Telephone  
line cord  
Plug the AC power adaptor to  
an AC outlet. Then raise the  
antenna so that it points  
towards the ceiling.  
3
4,5  
Telephone  
line cord  
Wall  
plate  
Wall  
bracket  
AC outlet  
AC pow er  
adaptor  
Tip  
To remove the wall bracket, press the lower tabs.  
Additional Information 63US  
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Ca rryin g t h e h a n d se t b y t h e b e lt clip  
You can hang the handset on the belt by attaching the belt clip to the  
handset.  
At t a ch in g t h e b e lt clip  
Press the belt clip to the handset.  
Make sure that the side tabs click  
and go into the holes on the sides of  
the handset.  
Note  
To prevent the handset from dropping, make sure that each tab is completely  
inserted.  
De t a ch in g t h e b e lt clip  
While pressing the back of the belt  
clip, pull the sides one by one until  
the tabs come off from the holes.  
Note  
Remove the belt clip carefully to avoid breaking your fingernails.  
Using the headset  
You can talk on handset without using your hands by  
connecting Sony TL-HD1 headset (optional) to the  
I (HEADSET) jack on the handset.  
64US Additional Information  
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No t e s o n p o w e r so u rce s  
On battery pack  
For the customers in the USA  
• Store the battery pack at a  
temperature between 41°F (5°C) and  
95°F (35°C) for best performance.  
RECYCLING NICKEL-CADMIUM  
BATTERIES  
Nickel-Cadmium batteries  
are recyclable. You can help  
preserve our environment  
by returning your  
unwanted batteries to your  
nearest point for collection,  
recycling or proper  
• If you do not use the handset for a  
long period of time, remove the  
battery pack from the handset after  
charging for more than 12 hours, and  
base phone after charging for more  
than 24 hours when you have a spare  
battery. This maintains battery life.  
disposal.  
Note: In some areas the disposal of nickel-  
cadmium batteries in household or  
business trash may be prohibited.  
RBRC (Rechargeable Battery Recycling  
Corporation) advises you about spent battery  
collection by the following phone number.  
On pow er failure  
During a power interruption, you  
cannot make or receive calls.  
Call toll free number: 1-800-822-8837  
(United States and Canada only)  
Caution: Do not handle damaged or leaking  
nickel-cadmium batteries.  
Additional Information 65US  
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Ma in t e n a n ce  
• Clean the cabinets with a soft cloth  
slightly moistened with water or a  
mild detergent solution. Do not use  
any type of abrasive pad, scouring  
powder or solvent such as alcohol or  
benzine as they may damage the  
finish of the cabinet.  
• If the charge terminals of the base  
phone and handset are soiled, wipe  
them with a soft cloth.  
If you have any questions or problems  
concerning your phone, please consult  
your nearest Sony dealer.  
66US Additional Information  
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Tro u b le sh o o t in g  
If you’ve experienced any of the following difficulties while using your  
phone, use this troubleshooting guide to help you remedy the problem.  
Should any problem persist, consult your nearest Sony dealer.  
Symptom  
Remedy  
You hear five short error  
beeps when you press (LINE 1)  
or (LINE 2).  
• Make sure you have set up the base phone correctly  
(page 10).  
• Move the handset closer to the base phone.  
You hear no dial tone.  
• Make sure the telephone line cord is securely  
connected to the telephone outlet.  
• Make sure the battery is fully charged (page 14).  
• Make sure the dialing mode is set correctly (page 13).  
The phone does not connect at  
all, even though the number  
you dial is correct.  
• Make sure the last dialed number is really the one you  
want to dial.  
The phone does not redial  
correctly.  
• The number you last dialed exceeds 32 digits  
(including the tone and pause digits if used).  
• The number you last dialed is erased.  
You hear five short error beeps  
when you try to redial.  
• Move the handset closer to the base phone and  
perform the redial operations again.  
You cannot perform the redial  
operations (redialing, checking  
and erasing the phone  
number), and “CHANNEL  
SEARCHING...” appears on the  
display.  
• Press (VOLUME) (+) on the base phone to increase the  
speaker volume.  
You cannot hear anything from  
the speakerphone.  
• Make sure the ringer is turned on (page 43).  
• The battery may be weak. Charge the battery for more  
than 12 hours (page 14).  
The handset does not ring.  
• Make sure you have set up the base phone correctly  
(page 10).  
• Move the handset closer to the base phone.  
• Set the L1 or L2 RINGER LEVEL switch on the base  
phone to HIGH or LOW.  
The base phone does not ring.  
• Make sure the telephone line cord is securely  
connected to the telephone outlet.  
co n t in u e d  
Additional Information 67US  
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Tro u b le sh o o t in g (co n t in u e d )  
Symptom  
Remedy  
• Move the handset closer to the base phone.  
• Place the base phone away from noise sources  
(page 10).  
You hear interference during  
conversation.  
• This is the out-of-range alarm. Move the handset  
closer to the base phone within one minute.  
Your conversation is muted  
and “CHANNEL  
SEARCHING...” appears on the  
display.  
• The battery is weak. Charge the battery for more than  
12 hours (page 14).  
You hear a beep every three  
seconds and E and “BATTERY  
LOW” appear on the display.  
• Either the handset or the base phone is being used.  
LINE 1 or 2 button flashes  
when not in use.  
• Make sure you follow the procedure for storing the  
number correctly (pages 34, 37).  
• Make sure the number (including the tone and pause  
digits) does not exceed 32 digits.  
You hear five short error beeps  
and cannot store a number on a  
speed dialing key or in the  
Phone Directory.  
• You have pressed a speed dialing key on which no  
phone number has been stored.  
You hear five short error beeps  
when you try to make a speed  
dial call.  
• Store the correct number (pages 34, 37).  
Speed dialing or Phone  
Directory dialing is incorrect.  
• The battery may be weak. Charge the battery for more  
than 12 hours (page 14).  
• Move the handset closer to the base phone.  
• Place the base phone away from noise sources  
(page 10).  
The handset does not ring  
when you use the intercom  
from the base phone, and the  
base phone does not ring when  
you use the intercom from the  
handset.  
• Either the base phone or handset is being used to  
converse with an outside caller.  
When pressing (INTERCOM),  
you hear a busy tone and  
cannot make an intercom call.  
• Make sure you have subscribed to Caller ID service.  
• Caller ID service may not work when the phone is  
connected to a Private Branch Exchange (PBX).  
• The call is made through company which does not  
offer Caller ID service. “OUT OF AREA” will appear  
on the display.  
The caller’s name and/ or  
phone number does not appear  
on the display.  
• The call was “blocked”. “PRIVATE” will appear on  
the display.  
• You have answered the call while “** RINGING **”  
was displayed. Be sure to answer after the Caller ID  
data is displayed.  
68US Additional Information  
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Symptom  
Remedy  
The caller’s name and/ or  
phone number does not  
appear on the display during  
call waiting.  
• Make sure you have subscribed to “Caller ID with call  
waiting” service (page 60).  
• Make sure nobody is talking with another phone on  
the same telephone line.  
You cannot dial the number  
from the Caller ID list.  
• Make sure you entered your home area code correctly  
(page 17).  
• You may need to change the number of digits of the  
phone number (page 58).  
• This function may not work when the phone is  
connected to a Private Branch Exchange (PBX).  
The memory match function  
does not work.  
• If the call is from an office which uses multiple lines,  
the phone number may not match the number you  
put in the memory.  
• If you have stored the phone number with an outside  
line access digit on a speed dialing key or in the  
Phone Directory because the phone is connected to a  
Private Branch Exchange (PBX), the phone number  
will not match the Caller ID data.  
You cannot use visual massage • Make sure you have subscribed to visual message  
waiting service.  
waiting service (page 61).  
• If you move or change your telephone company, reset  
this phone (page 62).  
The CHARGE lamp does not  
light up when you place the  
handset to charge.  
• Wipe the charge terminals of the base phone and the  
handset with a soft cloth for better contact of the  
charge terminals.  
• Make sure the handset is placed on the base phone  
properly.  
• The battery pack was charged less than 12 hours (due  
to power failure, etc.).  
• The usage life of the battery has expired and needs  
replacement.  
The battery duration is short.  
The CHARGE lamp flashes.  
• Move the handset closer to the base phone.  
• Make sure the battery is inserted in the handset.  
• The battery may be completely discharged. Charge  
the battery for more than 12 hours (page 14). It may  
require several times of charging to recover to its full  
capacity.  
Additional Information 69US  
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Sp e cifica t io n s  
General  
Base phone  
Frequency band  
902 - 928 MHz  
Operating channel  
30 channels  
Power source  
DC 9V from AC power adaptor  
AC-T128  
Battery charging time  
Approx. 24 hours  
Dimensions  
Dial signal  
Tone, 10 PPS (pulse) selectable  
Supplied accessories  
See page 9.  
Approx. 185 x 70 x 225 mm (w/ h/ d),  
antenna excluded  
(approx. 7 3⁄ 8 x 2 7⁄8 x 8 7⁄8 inches)  
Antenna: Approx. 150 mm  
(approx. 6 inches)  
Handset  
Mass  
Power source  
Approx. 662 g  
(approx. 1 lb 7 oz), wall bracket excluded  
Rechargeable battery pack BP-T23  
Battery charging time  
Approx. 12 hours  
Battery life  
Standby: Approx. 7 days  
Talk:  
Design and specifications are subject to  
change without notice.  
Approx. 7 hours  
Dimensions  
Approx. 57 x 190 x 48 mm (w/ h/ d),  
antenna excluded  
(approx. 2 1⁄4 x 7 1⁄2 x 1 15⁄16 inches)  
Antenna: Approx. 87 mm  
(approx. 3 1⁄2 inches)  
Mass  
Approx. 268 g  
(approx. 9.5 oz), battery included  
70US Additional Information  
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In d e x  
A
E, F, G  
R
Adjusting volume  
handset volume 25, 30  
speaker volume 27, 32  
Area code 17  
Erasing  
Receiving calls 30  
Redialing 28  
Ringer  
Caller ID data 54  
last phone number  
dialed 28  
local area code 19  
Phone Directory 40  
L1/ L2 RINGER LEVEL  
switch 32  
setting the ringer  
type 42  
B
Battery pack  
charging 14  
duration 15  
Belt clip 64  
turning on/ off 43  
H
Headset 25, 30  
Hold 25, 30  
Home area code 17  
S
Setting up  
base phone 10  
handset 14  
Spare battery 16  
Speakerphone 27, 31  
Speed dialing 34  
Storing Caller ID data in  
Phone Directory 57  
Switching phones during a  
call 44  
C
I, J, K  
Call waiting service 30, 60  
Caller ID 52  
Identifying the parts 20  
Intercom 45  
Caller ID list 53  
calling back 56  
memory match  
function 52  
storing in Phone  
Directory 57  
L
Local area code 18  
Location, base phone 10  
Caller ID with call  
waiting 60  
Conference 49  
Connection 11  
M, N  
T, U  
Talking between the  
phones 45  
Three-way conference 49  
Tone dialing  
dialing mode 13  
switching to 25  
Transferring a call 47  
Troubleshooting 67  
Making calls 24  
Memory match  
function 52  
Mounting the base phone  
on a wall 63  
D
Dialing mode  
choosing 13  
switching to the tone  
temporarily 25  
Directory  
Muting 27, 32  
O
OUT OF AREA 52  
V, W, X, Y, Z  
Visual message waiting  
service 61  
Volume  
handset 25, 30  
speaker 27, 32  
Phone Directory 37  
P, Q  
Package contents 9  
Phone Directory 37  
PRIVATE 52  
Pulse dialing 13  
71US  
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For the customers in the USA  
Be sure to save the receipt and attach it to your WARRANTY card when having your  
equipment repaired at an authorized Sony service station.  
Sony Corporation Printed in China  
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