Models
SG-TTW-12HC
Electronic Through the Wall Air Conditioner
Operating Instructions
V.130306
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ELECTRICAL REQUIREMENTS
The electrical ratings for your air conditioner are listed on the model and serial
number label located on the front left side of the unit (when facing the front).
Specific electrical requirements are listed in the chart below. Follow the
requirements below for the type of plug on the power supply cord.
Power Supply Cord
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove the ground prong.
Do not use an adapter
NEMA 6-20P
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock
Recommended Ground Method
For your personal safety, this air conditioner must be grounded. This air conditioner is equipped with a 3 prong power
supply cord with a grounded plug. To minimize the possibility of electrical shock, the cord must be plugged into a 3 prong
outlet and grounded in accordance with all local codes and ordinances. If a 3 prong outlet is not available, it is the cus-
tomer’s responsibility to have a properly grounded 3 prong outlet installed by a qualified electrician.
Copies of the standards listed may be obtained from:
It is the customer’s responsibility:
National Fire Protection Association
•
•
To contact a qualified electrician
One Batterymarch Park
Quincy, Massachusetts 02269
To assure that the electrical installation is adequate
and in conformance with the National Electrical Code,
ANSI/NFPA 70 - latest edition, and all local codes and
ordinances.
LCDI Power Cord and Plug - NEMA 6-20P
This air conditioner is equipped with an LCDI (Leakage Current Detection and Interruption) power cord and plug as
required by US National Electric Code 440.65. This cord consists of a length of shielded flexible cord with no termination
on the load side and a LCDI attachment plug on the line side.
The LCDI power cord and plug will remove the supply source via electrical disconnect (circuit trip) if the nominal current
leakage between the cord shield and either load conductor exceeds a predetermined value. The cord will remain de-
energized until the devise has been manually reset. This is intended to reduce the risk of a fire in the power cord or
combustible materials nearby. The cord shields are not grounded and they must be considered a shock hazards if
exposed. The cord shield must not be connected to ground or to any exposed metal.
The test and reset buttons on the LCDI Plug are used to check if
the plug is functioning properly. To test the plug:
1. Plug power cord into a wall outlet, the power light will turn
on.
2. Press the TEST Button, the circuit should trip and cut all
power to the air conditioner. The power light will turn off.
3. Press the RESET button for use. The power light will turn
back on.
If a test is performed and the indicator light remains ON prior to
pressing RESET, current leakage has been detected. Do not
use the air conditioner or attempt to reset the LCDI Plug. Con-
tact Customer Service for troubleshooting recommendations.
3
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IMPORTANT SAFETY INSTRUCTIONS
Read all instructions before using this air conditioner
FOR YOUR SAFETY
Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. Read
product labels for flammability and other warnings.
ACCIDENT PREVENTION
To reduce the risk of fire, electrical shock, or injury to persons when using your air conditioner, follow basic precautions,
including the following:
ꢀꢁ Be sure the electrical service is adequate for the model you have chosen. This information can be found on the se-
rial number plate located on the side of the cabinet or behind the grille.
ꢀꢁ If the air conditioner is to be installed in a window, you will probably want to clean both sides of the glass prior to in-
stallation. If the windows is a triple-track type with a screen panel included, remove the screen completely before
installation.
ꢀꢁ Be sure the air conditioner has been securely and correctly installed according to the installation instructions pro-
vided with this manual. Save this manual and the installation instructions for future use when removing and reinstall-
ing the unit.
ꢀꢁ When handling the air conditioner, be careful to avoid cuts form sharp metal fins on the front and rear coils.
4
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SPECIFICATIONS
ꢀꢁ Noise level is measured at a distance of 3.28 ft away from the front of the unit in cooling mode.
ꢀꢁ Power consumption is measured when the fan runs at the highest speed setting.
ꢀꢁ These specifications are for reference only. For actual data, please refer to the rating label on the unit.
Model
SG-TTW-12HC
1/230-208/60
81.6
12,000/11,700
10,600/8,600
1,280/1,240
3,450/2,800
6.0/6.5
Power Supply (Ph/V/Hz)
Dehumidifier Capacity (Pints/Day)
Rated Cooling Capacity (BTU/Hr)
Rated Heating Capacity (BTU/Hr)
Cooling Power Input (Watts)
Heating Power Input (Watts)
Rated Current Cooling (Amperage)
Rated Current Heating (Amperage)
EER (Cooling)
15.0/13.6
9.4
Noise Level Indoor/Outdoor [dB(A)]
Air Flow (CFM)
59/70
300
Product Dimensions WxDxH (Inches)
Product Weight (LBS)
24 x 20.625 x 14.5
81.6
Refrigerant
R-410A
NORMAL OPERATING SOUNDS
5
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OPERATING YOUR AIR CONDITIONER
Before you start using your air conditioner, please familiarize yourself with the control panel and remote control the func-
tions of each. This air conditioner can be controlled by the control panel (touch pad) or the included remote control.
CONTROL PANEL (TOUCH PAD for cool only model)
LOWERS
TEMPERATURE
OR TIME
DISPLAYS
TEMPERATURE/TIME
RAISES
TEMPERATURE
OR TIME
TURNS UNIT
ON OR OFF
SETS FAN SPEED
SETS MODE
SLEEP MODE
TIMER
CONTROL PANEL (TOUCH PAD for cool and heat model)
LOWERS
TEMPERATURE
OR TIME
DISPLAYS
TEMPERATURE/TIME
RAISES
TEMPERATURE
OR TIME
TURNS UNIT
ON OR OFF
SETS FAN SPEED
SETS MODE
SLEEP MODE
TIMER
6
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Air Conditioner Features(continued)
Note: Be sure that there are no obstructions between receiver and remote controller;
Don't drop or throw the remote control; Don't let any liquid in the remote control and
put the remote control directly under the sunlight or any place where is very hot.
Signal transmitter
SLEEP
SLEEP button
●
Press this button, Sleep On and Sleep
Off can be selected. After powered on,Sleep
Off is defaulted. After the unit is turned
off, the Sleep function is canceled. After
Sleep function set up, the signal of Sleep
Remote control
will display. In this mode, the time of timer
can be adjusted. Under Fan and Auto
modes, this function is not available.
FAN
FAN button
● By pressing this key, you may select AUTO,
FAN 1, FAN 2, FAN 3 or FAN 4, and may
also cycle between them. FAN 4 only in
cool, save and heat mode. After being
energized, AUTO is defaulted.
ON/OFF
ON/OFF button
●
Press this button, the unit will be turned on,
press it once more, the unit will be turned
off. When turning on or turning off the unit,
the Timer, Sleep function will be canceled,
but the presetting time is still remained.
Fan 1
Fan 3
Fan 2
Fan 4
MODE
(Fan 4 is not available on this model)
MODE button
●
Press this button, Auto, Cool,Save(Energy
Saver), Fan,Heat mode can be selected
circularly. Auto mode is default while
power on. Under Auto mode,the temperature
will not be displayed; Under Heat mode,
SWING
SWING button
●
Press this key to activate or deactivate
the swing.
(Swing Mode is not available on this model)
oF);Under other
the initial value is 28℃
(82
o
modes,
the initial value is 25℃ 77 F) .
(
AUTO
SAVE
COOL
HEAT
FAN
AUTO
COOL
SAVE
FAN
HEAT
(Only for cooling and heating unit.)
(Auto mode is not available on this model)
7
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Air Conditioner Features(continued)
Notice: This is a general use remote controller, it could be used for the air conditioners
with multifunction; For some function, which the model dosen't have, if press the
corresponding button on the remote controller that the unit will keep the original
running status.
TIMER
TIMER button
●
By pressing this key under switch-off state,
you may set the time for auto switch-on. The
range of setting is 0.5 ~ 24 hours. The
characters "T-ON" and "H" will flash for 5
seconds. Within 5 seconds,you may make
one press of this key to complete the setting
and send the message.If the setting is valid,
the set time will be displayed for 2 seconds
before display of the temperature message.
During flash, you may press "+" key to
increase the value and press "-" key to decrease
the value. The time will increase or decrease
by 0.5 hours with each press of this key.
If pressing "+" or "-" key continuously, the
time value will change rapidly. The remote
Remote control
controller can increase the set time by 0.5
hours every 0.25 seconds. After being
energized, the fault is no timer setting, and
+
there is no display of "T-ON" or "H". Press
ON/OFF key to switch on the unit and cancel
the auto switch-on.When the temperature
+ button
●
For presetting temperature increasing.
Press this button,can set up the temperature,
when unit is on . Continuously press and
hold this button for more than 2 seconds,
the corresponding contents will be
display becomes constant, you may press
this key again to display the remaining set
time. The time value, "T-On" and "H" will
display constantly for 2 seconds. After 2
seconds,the preset temperature will be
displayed. Within these 2 seconds, you may
changed rapidly, until unpress the button
o
then send the information, C(o F) is disp-
laying all along. In Auto mode, the temp-
erature can not be set up, but operate this
button can send the signal. Centigrade
setting range :16-30; Fahrenheit scale
setting range 61-86.
press this key again to cancel the auto
switch-on and send the message.
● By pressing this key under switch-on state,
you may set the time for auto switch-off.
The method of setting as the same as for
auto switch-on.
-
- button
● Presetting temperature can be decreased.
Press this button, the temperature can be
set up, continuously press this button
and hold for two seconds, the relative
contents can quickly change, until unhold
this button and send the order that the ℃
(oF) signal will be displayed all the time.
The temperature adjustment is unav-
ailable under the Auto mode, but the order
can be sent by if pressing this button.
8
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Air Conditioner Features(continued)
Guide for operation- General operation
1. After powered on, press ON/OFF button, the unit will start to run.(Note: When
it is powered off, the guide louver of main unit will close automatically.)
2. Press MODE button, select desired running mode, or press COOL or HEAT
mode to enter into the corresponding operation directly.
3. Pressing + or - button, to set the desired temperature. (It is unnecessary
to set the temp. at AUTO mode.)
4. Pressing FAN button, set fan speed, can select AUTO, FAN 1, FAN 2,
FAN 3 or FAN 4.
5. Pressing SWING button, to select the swing.
Guide for operation- Optional operation
1. Press SLEEP button, to set sleep.
2. Press TIMER button, can set the scheduled timer on or timer off.
Introduction for special function
About AUTO RUN
★
When AUTO RUN mode is selected, the setting temperature will not be displayed on the
LCD, the unit will be in accordance with the room temp. automatically to select the
suitable running method and to make ambient comfortable.
About LOCK
★
Under switch-on or switch-off state, you may hold "+" and "-" key simultaneously to lock and
unlock the keypad. When locked, the display will show the LOCK icon, in which case the
lock icon will flash three times upon operation of any key. After the keypad is unlocked, the
lock icon on the display will be hidden. After being energized, the default is unlock.
About switch between Fahrenheit and Centigrade
★
Under switch-off state, you may hold "-" and "MODE" keys simultaneously to switch between
and℉.
℃
Changing batteries and notices
Slightly to press the place
to take out the back cover of wireless
1.
remote control.(As shown in figure)
2.
3.
Take out the old batteries. (As show in figure)
Insert two new AAA1.5V dry batteries, and pay attention to the polarity.
(As show in figure)
4.
Attach the back cover of wireless remote control. (As show in figure)
★ NOTE:
When changing the batteries, do not use the old or different batteries,
otherwise, it can cause the malfunction of the wireless remote control.
If the wireless remote control will not be used for a long time, please
take them out, and don't let the leakage liquid damage the wireless
remote control.
●
●
The operation should be in its receiving range.
●
●
●
It should be placed at where is 1m away from the TV set or stereo sound sets.
If the wireless remote control can not operate normally, please take them out,
after 30s later and reinsert, if they cannot normally run, please change them.
9
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Air Conditioner Features(continued)
TO TURN UNIT ON:
YOU WILL SEE:
DO THIS:
PRESS ON/OFF
BUTTON
TO CHANGE
TEMPERATURE SETTING:
YOU WILL SEE:
DO THIS:
PRESS TO RAISE
PRESS TO LOWER
Note: Tap or hold either up(^) or down(v) button until the desired temperature is seen on display. This temperature will be
°
automatically maintained anywhere between 61F (16° C) and 86F (30 C) for both cooling and heating modes.
If you want the display to read the actual room temperature, "Select the fan only mode" .
YOU WILL SEE THE
SPEED CHOSEN:
TO CHANGE FAN SPEEDS:
LIGHT ON
DO THIS:
PRESS FAN SPEED
BUTTON
SELECT SPEED
YOU WILL SEE:
LIGHT ON
TO USE AUTO FAN FEATURE:
DO THIS:
PRESS FAN
SPEED BUTTON
SELECT
AUTO FAN
Note: The fan speed toautomatically set to the speed needed to provideoptimum comfort settings with the set temperature.
If the room needs more cooling, the fan speed will automatically increase. If the room needs lesscooling, the fan speed
will automatically decrease. Auto fan speed cannot be used when in the Fan Only mode.
10
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Air Conditioner Features(continued)
TO OPERATE ON FAN ONLY:
YOU WILL SEE:
LIGHT ON
DO THIS:
PRESS
MODE BUTTON
CHOOSE
FAN ONLY
Note: Use this function only when cooling is not desired, such as for room air
circulation. You can choose any fan speed you prefer,EXCEPT AUTO FAN.
During this function, the display will show the actual current temperature, not the set temperature as in the cooling mode.
TO USE THE
ENERGY SAVER FEATURE:
LIGHT ON
YOU WILL SEE:
DO THIS:
PRESS
MODE BUTTON
CHOOSE
ENERGY SAVER
Note: In this mode, the fan will continue to run for a short time after the compressor cycles off.
TIMER-DELAY
START/STOP FEATURE:
YOU WILL SEE
FIRST
THE TIME CHOSEN:
DO THIS:
PRESS TIMER
BUTTON
THEN
DO THIS:
PRESS TEMP/TIMER
BUTTON
LIGHT ON
Note 1: For Delay Stop, the unit must be in the ON position.
Note 2: For Delay Start, the unit must be in the OFF position.
To adjust timer setting, tap or hold the UP arrow (^) or DOWN arrow (v) to change the delay time by 0.5 hour increments up to 10 hours,
then by 1 hour increments up to 24 hours. The control will count down the timer remaining until start (8, 7.5, 7, etc.). After
set Timer,the unit will enter into Timer mode by 5 seconds, then Timer light on, Set light off. In Timer mode: Set temperature
and fan speed keeps previously set temperature and fan speed; Temperature display set temperature, no display if power
turn off; Press Timer once, LED display remaining time of set time, LED return to set temperature by 5 seconds;
When in Fan Only mode, LED only display room temperature, do not display set temperature.Turning the unit "ON" or
"OFF" at any timer will cancel the Delay Start/Stop function. The delay Start/Stop feature will work until the unit either starts
or stops. Once this has happened then the above steps have to be repeated again.
11
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Air Conditioner Features(continued)
HEATING FEATURE (on some models):
:
YOU WILL SEE
DO THIS:
PRESS
MODE BUTTON
SELECT HEAT
Note: This feature can be used with any combination of FAN Speeds, Timer, or Sleep Modes. When in the “Heat” Mode, the
fan will run continuously while heat is needed. The temperature will automatically be maintained anywhere between 61°F
(16°C) and 86°F (30°C). When the room set temperature is satisfied, the fan will cycle off and on to circulate and sample
the room air.
:
YOU WILL SEE
SLEEP FEATURE :
DO THIS:
PRESS
MODE BUTTON
SELECT SLEEP
Note: Press this button, Sleep On and Sleep Off can be selected.After powered on,Sleep Off is defaulted. After the unit is
turn off, the Sleep function is canceled. As the unit is in Cool or Energy Saver Modes, if Sleep Mode is set, SET TEMP. would
increase 1℃ in 1 hour and 2℃ in 2 hours. As the unit is in Heat Mode, if Sleep Mode is set, SET TEMP. would decrease 1℃ in
hour and 2℃ in 2 hours.Under Fan Only and Auto modes, this function is not available.
:
TO TURN UNIT OFF
YOU WILL SEE:
DO THIS:
PRESS
ON/OFF BUTTOT
4-Way Directional Louvers
The 4-Way directional louvers allow you to direct the air up or
down, left or right. Use the handle in the center of the louvers to
change the air direction.
12
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Cabinet Cleaning
CARE AND CLEANING
To clean the air conditioner cabinet:
Clean your air conditioner to keep it looking new
and to minimize dust build up.
ꢀꢁ Unplug the air conditioner to prevent shock or
a fire hazard. The cabinet and front panel of
the air conditioner may be dusted with an oil-
free cloth or washed with a cloth dampened in
a solution of warm water and mild liquid soap.
Rinse thoroughly with a damp cloth and wipe
dry.
Air Filter Cleaning
The air filter should be checked at least once
every month to see if it needs cleaning. Trapped
particles and dust can build up in the filter and
may decrease airflow as well as cause the
cooling coils to accumulate frost. To clean the air
filter:
ꢀꢁ Never use harsh cleaners, wax or polish on
the cabinet front.
ꢀꢁ Be sure to wring excess water from the cloth
before wiping around the controls. Excess
water in or around the controls may cause
damage to the air conditioner.
1. Remove the filter by pulling down on the in-
dents of the filter door on the front of the unit.
(See FIG. 13)
2. Wash the filter using liquid dish soap and
warm water. Rinse the filter thoroughly. Gen-
tly shake the filter to remove excess water.
3. Let the filter dry completely before placing it
Energy Saving Ideas
into the air conditioner.
ꢀꢁ Do not block the air flow inside with blinds,
curtains or furniture; or outside with shrubs,
enclosures, or other buildings.
4. If you do not wish to wash the filter, you may
vacuum the filter to remove the dust and
other particles.
ꢀꢁ The capacity of the room air conditioner must
fit the room size for efficient and satisfactory
operation.
ꢀꢁ Install the room air conditioner on the shady
side of your home. A window that faces North
is best because it receives the least amount
of sun exposure.
ꢀꢁ Close the fireplace damper, floor and wall
registers so cool air does not escape.
ꢀꢁ Keep blinds and drapes closed for cooling
and open for heating.
FIG. 13
ꢀꢁ Clean the air filter as recommended in the
“care and cleaning” section.
Wear and Tear
ꢀꢁ Proper insulation and weather stripping in
your home will help limit cool air loss.
ꢀꢁ External house shading with trees, plants, or
awnings helps reduce the air conditioner’s
work load.
ꢀꢁ Operate heat producing appliances during the
coolest part of the day. Such as a dish-
washer, oven, or computer.
To minimize wear and tear on the air condi-
tioner, always wait at least 3 minutes before
changing modes. This will help prevent the
compressor from overheating and the circuit
breaker from tripping.
Winter Storage
To store the air conditioner when it is not in use
for an extended period of time, remove it care-
fully from the window according to the installation
instructions and cover it with plastic or place it in
the original box.
13
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TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
The Air Conditioner will not start
The air conditioner is unplugged
ꢀꢁ Make sure the air conditioner is
plug is pushed completely into the
outlet
ꢀꢁ Check the house fuse/circuit
breaker box and replace the fuse
or reset the breaker.
The fuse is blown/circuit breaker is
tripped.
ꢀꢁ The unit will automatically re-start
when power is restored.
Power Failure
ꢀꢁ There is a protective time delay
(approx. 3 minutes) to prevent
tripping of the compressor
overload. For this reason, the unit
may not start normal cooling for 3
minutes after it is turned back on.
ꢀꢁ Press the RESET button located
on the power cord plug.
ꢀꢁ If the RESET button will not stay
engaged, discontinue use of the
air conditioner and contact a
qualified service technician.
The current interrupter device is
tripped.
The Air Conditioner does not cool
as it should
Airflow is restricted
ꢀꢁ Make sure there are no curtains,
blinds, or furniture blocking the
front of the air conditioner
ꢀꢁ Lower the set thermostat tempera-
The temperature control may not be
set correctly.
ture
The air filter is dirty
ꢀꢁ Clean the filter. See the Cleaning
and Care Section of the manual.
ꢀꢁ Please allow time for the room to
cool down after turning on the air
conditioner.
The room may be too warm
ꢀꢁ Check for open furnace registers
Cold air is escaping
and cold air returns
The Cooling Coils are frozen
ꢀꢁ See “Air Conditioner Freezing Up”
below.
The Air Conditioner is freezing up
Ice blocks the air flow and stops the air
conditioner from cooling the room
ꢀꢁ Set the MODE dial to HIGH FAN
or HIGH COOL and set the ther-
mostat to a higher temperature
The Remote Control is not working The batteries are inserted incorrectly
ꢀꢁ Check the position of the batteries.
The batteries may be dead
ꢀꢁ Replace the batteries
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TROUBLESHOOTING (CONT.)
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
Water is dripping outside
Hot and Humid weather.
ꢀꢁ This is normal
Water is dripping inside the room
The air conditioner is not correctly
tilted outside.
ꢀꢁ For proper water drainage, make
sure the air conditioner is slightly
tilted downward from the front of
the unit to the rear.
Water collects in the base pan
Moisture removed from the air is
draining into the base pan.
ꢀꢁ This is normal for a short period in
areas with low humidity and nor-
mal for a longer period in areas
with high humidity.
The Air Conditioner Display reads
A Sensor has failed in the air
conditioner
ꢀꢁ Contact customer service
ꢀꢁ Contact customer service
ꢀꢁ Contact customer service
ꢀꢁ Contact customer service
“F1”
The Air Conditioner Display reads
“F2”
A Sensor has failed in the air
conditioner
The Air Conditioner Display reads
“F4”
A Sensor has failed in the air
conditioner
The Air Conditioner Display reads
“FJ”
A Sensor has failed in the air
conditioner
15
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Warranty
Soleus International Inc. warrants the accompanying Soleus Air Air Conditioner to be free of defects in mate-
rial and workmanship for the applications specified in its operation instruction for the period of parts specified
below.
5 YEARS FOR COMPRESSOR
1 YEAR FOR OTHER COMPONENTS
This warranty shall not apply to broken or marred cabinets, accessories, knobs, filters or routine maintenance.
This warranty does not apply to uncrating, setup, installation, removal of the product for repair or reinstallation
of the product after repair.
This warranty does not apply to repairs or replacements necessitated by any cause beyond the control of Soleus
International including, but not limited to, any malfunction, defect or failure caused by or resulting from unau-
thorized service or parts, improper maintenance, operation contrary to furnished instructions, shipping or tran-
sit accidents, modification or repair by the user, abuse, misuse, neglect, accident, incorrect power line voltage,
fire, flood or other Acts of God, or normal wear and tear.
Warranty service must be performed by a qualified HVAC contractor. Soleus maintains a centralized service
network to provide parts and assist in resolving service problems if difficulties are encountered. Soleus agrees
to provide service information, sell repair parts and reimburse the dealer /serviceman for parts in accordance
with Soleus International’s Policies and Procedures.
SOLEUS INTERNATIONAL MAINTAINS THAT ALL WARRANTIES, INCLUDING IMPLIED WAR-
RANTY OR MERCHANTABILITY ARE LIMITED TO THE TERMS AND CONDITIONS SPECIFIED
ABOVE. SOLEUS INTERNATIONAL DISCLAIMS ANY LIBILITY FOR CONSEQUENTIAL OR INCI-
DENTAL DAMAGES AND IN NO EVENT SHALL SOLEUS INTERNATIONAL INC.’S LIABILITY EX-
CEED THE RETAIL VALUE OF THE AIR CONDITIONER.
This warranty covers only new products purchased from our authorized dealers or retailers. It does not cover
internet sales, used, salvaged, or refurbished products.
FOR TECHNICAL SUPPORT AND WARRANTY SERVICE, PLEASE CONTACT:
Soleus International Inc. 20035 E Walnut Dr North, City of Industry, CA 91789. USA
Tel: 1-888-8-SOLEUS Monday through Friday, 9:00 AM to 5:00 PM, PST
Email: Contact@soleusair.com
Website:
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