Sierra Wireless Modem 2130374 v3 User Manual
AirCard® 580 Wireless Modem  
User Guide  
2130374 v3  
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Preface  
Important Notice  
Due to the nature of wireless communications, transmission  
and reception of data can never be guaranteed. Data may be  
delayed, corrupted (i.e., have errors) or be totally lost.  
Although significant delays or losses of data are rare when  
wireless devices such as the Sierra Wireless modem are used in  
a normal manner with a well-constructed network, the Sierra  
Wireless modem should not be used in situations where failure  
to transmit or receive data could result in damage of any kind  
to the user or any other party, including but not limited to  
personal injury, death, or loss of property. Sierra Wireless  
accepts no responsibility for damages of any kind resulting  
from delays or errors in data transmitted or received using the  
Sierra Wireless modem, or for failure of the Sierra Wireless  
modem to transmit or receive such data.  
Safety and Hazards  
Do not operate the Sierra Wireless modem in areas where  
blasting is in progress, where explosive atmospheres may be  
present, near medical equipment, near life support equipment,  
or any equipment which may be susceptible to any form of  
radio interference. In such areas, the Sierra Wireless modem  
MUST BE POWERED OFF. The Sierra Wireless modem can  
transmit signals that could interfere with this equipment.  
Do not operate the Sierra Wireless modem in any aircraft,  
whether the aircraft is on the ground or in flight. In aircraft, the  
Sierra Wireless modem MUST BE POWERED OFF. When  
operating, the Sierra Wireless modem can transmit signals that  
could interfere with various onboard systems.  
Note: Some airlines may permit the use of cellular phones while the  
aircraft is on the ground and the door is open. Sierra Wireless  
modems may be used at this time.  
The driver or operator of any vehicle should not operate the  
Sierra Wireless modem while in control of a vehicle. Doing so  
will detract from the driver or operatorʹs control and operation  
of that vehicle. In some states and provinces, operating such  
communications devices while in control of a vehicle is an  
offence.  
Limitation of  
Liability  
The information in this manual is subject to change without  
notice and does not represent a commitment on the part of  
Sierra Wireless. SIERRA WIRELESS AND ITS AFFILIATES  
SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL  
DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL,  
CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES  
INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR  
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User Guide  
REVENUE OR ANTICIPATED PROFITS OR REVENUE  
ARISING OUT OF THE USE OR INABILITY TO USE ANY  
SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS  
AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE  
POSSIBILITY OF SUCH DAMAGES OR THEY ARE  
FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.  
Not withstanding the foregoing, in no event shall Sierra  
Wireless. and/or its affiliates aggregate liability arising under  
or in connection with the Sierra Wireless product, regardless of  
the number of events, occurrences, or claims giving rise to  
liability, be in excess of the price paid by the purchaser for the  
Sierra Wireless product.  
Patents & Licenses  
This product may contain technology developed by or for  
Sierra Wireless Inc.  
This product includes technology licensed from  
QUALCOMM® 3G.  
This product is manufactured or sold by Sierra Wireless Inc. or  
its aꢀliates under one or more patents licensed from  
InterDigital Group.  
Copyright  
©2011 Sierra Wireless. All rights reserved.  
Trademarks  
AirCard and “Heart of the Wireless Machine” are registered  
trademarks of Sierra Wireless Sierra Wireless, the Sierra  
Wireless logo, the red wave design, the red-tipped antenna,  
and Watcher are trademarks of Sierra Wireless.  
®
Windows is a registered trademark of Microsoſt Corporation.  
®
Qualcomm is a registered trademark of Qualcomm Incorpo-  
rated.  
Other trademarks are the property of the respective owners.  
ii  
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Preface  
Contact  
Information  
Sales Desk:  
Phone: 1-604-232-1488  
Hours: 8:00am to 5:00pm Pacific Time  
E-mail: [email protected]  
Post: Sierra Wireless  
13811 Wireless Way,  
Richmond, BC  
Canada  
V6V 3A4  
Fax: 1-604-231-1109  
Web: www.sierrawireless.com  
Your comments and suggestions on improving this documen-  
tation are welcome and appreciated. Please e-mail your  
feedback to [email protected]. Thank you.  
Consult our website for up-to-date product descriptions,  
documentation, application notes, firmware upgrades, trouble-  
shooting tips, and press releases:  
www.sierrawireless.com  
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Table of Contents  
1: Introducing the AirCard 580 Wireless Modem . . . . . . . . . . . . . . . . . . . . . . . .1  
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Feature summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Verizon Wireless BroadbandAccess/NationalAccess . . . . . . . . . . . . . . . . . 2  
System components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Care and maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
2: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
The AirCard 580 software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
Your account and coverage area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
3: Installation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9  
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Part 1: AirCard 580 software installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Part 2: Inserting and removing the AirCard 580 and driver installation . . . . 12  
Inserting the AirCard 580 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Removing the AirCard 580 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Part 3: Activating the AirCard 580 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
4: WatcherTM Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17  
Launching and exiting Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Connect and disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Components of the Watcher window (Full Mode View) . . . . . . . . . . . . . . . . . 20  
System tray mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
5: Understanding Alert Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31  
3G service alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
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Auto-connect alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Auto-connection failure alert. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Call lost alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Card eject warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Connection in progress alert. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Premium service alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Power on card alert. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Reset call log information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Security lock enabled alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Security enter lock code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Security incorrect lock code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Software mismatch alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Tray mode alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
6: Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35  
7: Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39  
8: Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41  
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45  
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51  
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1
1: Introducing the AirCard® 580  
Wireless Modem  
• Welcome  
• Package contents  
• Feature summary  
• System components  
• Care and maintenance Welcome  
Note: Do not insert the AirCard  
into your PC Card slot prior to  
installing the software. It is  
important to install the software  
and driver in the correct order.  
(See Chapter 3: “Installation  
Procedures”, beginning on page  
9).  
The AirCard® 580 wireless modem is a dual-band wireless  
PC Card that provides true wireless Internet access leveraging  
Verizon Wireless’ premier high-speed data networks, Broad-  
bandAccessSM and NationalAccessSM. It enhances the  
functionality of your notebook PC by adding access to high-  
speed wireless data.  
The AirCard 580 functions as a wireless modem with WWAN  
(Wireless Wide Area Network) connectivity. This card allows  
you to connect to the Internet, send and receive e-mail, and  
connect to a corporate network (VPN) without the need of a  
network cable or phone line.  
Package contents  
Your AirCard 580 package contains the following components:  
•
•
•
AirCard 580 wireless modem  
Card case for portable storage  
Installation CD containing the AirCard software and this  
User Guide  
•
•
Quick Start Guide  
Warranty Card  
Feature summary  
Note: For step by step instruc-  
tions to access features of the  
AirCard 580, consult the online  
help available with Watcher.  
The AirCard® 580 wireless modem is designed to provide a  
wide range of capabilities using CDMA network technology.  
Implementation of these features will depend on network  
coverage availability and account features you have chosen.  
Contact Verizon Wireless Customer Service for details of the  
services and accounts available at 1-800-2-JOIN-IN.  
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A Type II PC card wireless modem  
The AirCard fits into the standard (Type II) PC Card slot  
available on most notebook PCs. Once installed and  
configured, the AirCard 580 connects to the high-speed third  
generation (3G) CDMA wireless network. You just insert the  
AirCard 580, allow Watcher to autolaunch, click connect, then  
launch your Internet browser—you’re on-line!  
Verizon Wireless  
NationalAccess/BroadbandAccess  
SM  
The AirCard 580 operates on Verizon Wireless NationalAccess/  
BroadbandAccess networks which leverage a 3G wireless  
cellular technology called CDMA (Code Division Multiple  
Access).  
3G CDMA technology provides a variety of connectivity  
features, depending on network coverage availabilty and  
account features:  
•
BroadbandAccess is Verizon Wireless’ premier high-speed  
wireless data network and is one of the fastest, fully  
mobile wireless Internet data solutions available. Lever-  
aging 3G CDMA 1xEVDO, the AirCard quickly  
downloads complex files and views email attachments at  
typical speeds of 300-500 kbps, capable of reaching speeds  
up to 2 Mbps.  
•
NationalAccess is Verizon Wireless’ national wireless  
Internet service that operates on 3G CDMA 1xRTT  
technology. NationalAccess enables users to access the  
Internet, corporate email, attachments, and business appli-  
cations with a laptop at typical speeds of 40-60 kbps and  
bursts up to 144 kbps. NationalAccess is available in  
thousands of cities and towns across America.  
Once the connection is established, you can open your browser  
and connect to any web site that is accessible through the  
Internet, or access other Internet services (such as e-mail and  
your corporate VPN).  
Additional AirCard 580 features  
Beyond the features of high-speed wireless connectivity, the  
AirCard 580 provides additional software and hardware  
features:  
•
PIN security code to protect your AirCard and account  
from unauthorized use.  
2
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Introducing the AirCard® 580 Wireless Modem  
•
•
A 32-bit Cardbus electrical interface that extends battery  
life.  
An Activation Wizard (page 14) to assist with configuring  
your CDMA accounts.  
•
•
Customized settings for alerts, auto-connection, and more.  
Supports Venturi WirelessTM network optimization  
software to boost performance while surfing the web.  
System components  
Your AirCard 580 wireless modem is just one part of a system  
designed to provide you with a wide range of communication  
features. Every component of the system is needed to enable  
these capabilities.  
Your host computing device  
Your notebook PC hosts the AirCard hardware and runs the  
communication software: your web browser and e-mail appli-  
cation, and Watcher—the AirCard enabling software.  
You may also have other software on your computer that can  
be used wirelessly with the AirCard 580, such as: file transfer  
protocol (FTP), chat or instant messaging, and VPN (Virtual  
Private Network) client software for a corporate server.  
The AirCard 580 wireless modem  
The AirCard fits into a standard Type II PC Card slot available  
on most notebook PCs.  
As a dual-band product, the AirCard 580 provides all the  
advantages of BroadbandAccess where it is available while  
allowing you to use the widely available NationalAccess  
network where BroadbandAccess has not yet been imple-  
mented. The benefits to you are that you can use the AirCard  
in any area that has coverage (assuming there are no account  
restrictions) and you will be able to take advantage of the  
fastest possible data transmission speed.  
AirCard software and driver  
Required to control, monitor, and manage your wireless  
connections is the Sierra Wireless Watcher™ software. The  
driver enables the AirCard to work with your computer’s  
operating system.  
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User Guide  
The AirCard comes with a CD containing this software:  
•
The Watcher application required to manage the AirCard  
and monitor your connections. (This User Guide outlines  
the details of Watcher).  
•
The driver software that enables communication between  
®
the AirCard and your Windows operating system.  
The driver and application software must be installed before  
you insert the AirCard 580 for the first time. Detailed instruc-  
tions are provided in Chapter 3: “Installation Procedures”,  
beginning on page 9.  
A Verizon Wireless account  
In order to begin using the AirCard 580, you must have an  
account with Verizon Wireless.  
Note: You can use the Lock  
Code feature to prevent others  
from using your account should  
your AirCard be stolen. (See  
Chapter 4: “Watcher Basics”,  
page 25 for more information on  
this security feature).  
Each AirCard 580 has been provisioned at the factory for use  
with Verizon Wireless. The process of configuring your  
account is called activation. Review the various account options  
available at verizonwireless.com, or call Verizon Wireless  
Customer Service at: 1-800-2-JOIN-IN.  
Procedures to activate your AirCard are covered in Chapter 3.  
The 3G CDMA wireless network  
Note: More information about  
CDMA networks is available on  
the CDMA Development Group  
web site, www.cdg.org.  
This is the worldwide infrastructure providing the radio  
coverage that allows you to stay connected. Made up of radio  
towers, and a variety of network switches, routers, and servers,  
the network is an interconnection of many service provider  
companies.  
Note: To review coverage maps  
and roaming options, visit:  
www.verizonwireless.com.  
There are CDMA networks, that operate in the frequency  
bands supported by the AirCard 580 throughout North  
America and parts of Latin America, Asia, New Zealand, and  
Australia. However, each service provider operates a network  
that covers a limited geographical area within the overall  
CDMA coverage area.  
Most service providers have “roaming” agreements with other  
service providers, so that they can offer service outside of the  
coverage area of their own networks. For example, assuming  
you live in Seattle, Washington and travel frequently to  
Vancouver, Canada, you can obtain an account with a service  
provider in Seattle that has a roaming agreement with a  
service provider in Vancouver. You would then have local  
service in Seattle, and roaming service in Vancouver.  
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Introducing the AirCard® 580 Wireless Modem  
Care and maintenance  
As with any electronic device, the AirCard must be handled  
with care to ensure reliable operation. Follow these guidelines  
in using and storing the AirCard:  
•
Do not apply adhesive labels to the AirCard. This may  
cause the AirCard to become jammed inside the card slot.  
•
Optimal signal strength is usually obtained when the  
antenna is perpendicular to the modem. The antenna  
should bend easily at the hinge. Do not forcefully bend the  
antenna.  
•
•
•
When storing or transporting your PC in a case (such as a  
notebook case), remove the AirCard antenna and store it in  
a compartment where it cannot be crushed or broken.  
The AirCard should fit easily into your PC Card slot.  
Forcing the AirCard into a slot may damage connector  
pins.  
Protect the card from liquids, dust, and excessive heat.  
When not installed in your computer, store the AirCard in  
a safe place.  
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2
2: Getting Started  
• The AirCard 580  
software  
• Your account and  
coverage area  
Before you can begin using the AirCard 580 wireless modem,  
you must:  
1. Install the Watcher software and the AirCard drivers.  
Note: Do not insert the AirCard  
580 into your notebook’s PC  
card slot until you are prompted  
to do so by Watcher.  
2. Obtain a CDMA account (if this wasn’t done when you  
purchased the card).  
3. Activate an account and configure the AirCard to use your  
account (unless the AirCard has been pre-activated).  
This section provides an overview of this process.  
The AirCard 580 software  
The AirCard comes with this software:  
•
•
An application called Watcher™ that you use to manage  
the AirCard and monitor your connections.  
The driver software that forms the interface between the  
network card and your Windows operating system.  
The Watcher software should be installed before you insert the  
AirCard 580 for the first time. Detailed instructions are  
provided in Chapter 3: “Installation Procedures”.  
Your account and coverage area  
You must have an account with Verizon Wireless to use the  
AirCard 580. The process of setting up an account is called  
activation.  
Before you can use the AirCard, you must install the AirCard  
software and ensure that your AirCard is configured to use  
your account. Instructions on completeing these steps are  
provided in the chapters that follow.  
Once installed and configured, you can connect to the Internet  
with the AirCard in any area in which you may obtain Verizon  
Wireless BroadbandAccess and/or NationalAccess service.  
Your ability to obtain service depends on these factors:  
•
Proximity to a CDMA network - You must be within the  
coverage area of a CDMA network on which 1x-EV-DO  
and 1xRTT has been implemented, in order to use the  
AirCard.  
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Note: Additional fees may apply  
when roaming.  
•
•
Roaming agreement - If you are within the coverage area  
of a network that is not operated by Verizon Wireless , you  
can only obtain service if your plan includes roaming.  
Account provisions - Your account may restrict your  
usage to certain networks or limit the amount of time you  
can use the network.  
Visit the Verizon Wireless website for coverage maps and  
detailed roaming information.  
Unless your AirCard has been pre-activated, Watcher automat-  
ically detects that no account has been configured when you  
run it for the first time. Watcher then runs the Activation  
Wizard to guide you through the activation and configuration  
process. (See Chapter 3 for complete steps on Activaton).  
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3
3: Installation Procedures  
• Overview  
• Part 1: AirCard 580  
software installation  
• Part 2: Inserting and  
removing the  
AirCard 580 and  
driver installation  
• Part 3: Activating the  
AirCard 580 with a  
service provider  
Overview  
This chapter is separated into three parts that guide you  
through the steps necessary to install and to begin using the  
AirCard 580.  
Note: Do not insert the  
AirCard 580 into your PC Card  
slot before installing the  
software.  
The basic steps are:  
1. Insert the AirCard 580 installation CD into your CD-ROM  
drive to install Watcher.  
2. Insert the AirCard 580 into the PC Card slot to install the  
AirCard 580 driver.  
3. If the AirCard 580 has not been pre-activated, use the  
Activation Wizard to configure the AirCard 580 (as  
described in Part 3 of this chapter: “Activating the AirCard  
580 with a service provider,” beginning on page 14).  
Before you begin the installation process, ensure your PC  
meets the hardware requirements described below.  
System requirements  
The AirCard 580 wireless modem is supported on notebook  
PCs equipped with the following Windows® operating  
systems:  
•
•
•
Windows 98 SE  
Windows Me  
Windows 2000 (with Service Pack 3 for optimal perfor-  
mance)  
•
Windows XP  
Note: The AirCard 580 is not  
designed to function in  
Handhelds and Pocket PCs, nor  
does it support SMS or voice  
services.  
To install the AirCard 580, you require these system resources  
Table 3-1: System Resource Requirements  
Card Slots  
Disk Drive  
1 Type II PCMCIA (PC Card) Slot  
CD-ROM (for installation only)  
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User Guide  
Table 3-1: System Resource Requirements (cont.)  
Processor  
Pentium 150 MHz or higher  
at least 32 MB  
Memory  
Disk Space  
Dial-up Networking  
at least 14 MB  
DUN bound to TCP/IP  
Part 1: AirCard 580 software  
installation  
Windows 98 SE, Me, 2000, and XP  
installation procedures  
To install Watcher and the AirCard 580 drivers:  
Windows 2000 & XP: You may require administrative privileges to  
install the AirCard 580.  
1. The Installation CD launches automatically. Select Install  
Watcher and a welcome window appears.  
2. Click Next on the Watcher Setup Welcome window.  
3. Use the Next and Back buttons to navigate through the  
wizard noting the following:  
· You must click Yes to indicate your acceptance of the  
terms of the license agreement to proceed with the  
installation.  
· Use the default settings for the Destination Location and  
Program Folder unless you have special requirements and  
an advanced understanding of PC configuration. (The  
Destination Location dictates where the software is  
installed. The Program Folder dictates the name assigned  
to the software in Add/Remove Programs in the Control  
Panel.)  
· To customize Watcher to launch automatically each time  
your notebook PC starts up, select the Run Watcher at  
Start up check box. To add the Watcher shortcut to your  
desktop, providing you with the option of launching  
Watcher by double clicking an icon on your desktop (as  
well as from the Start menu), select the Desktop Shortcut  
check box. (You may select both).  
· Click Finish to close the last screen of the wizard.  
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Installation Procedures  
Windows Me: It is recommended that your restart your PC at this  
time before proceeding with the insertion of the AirCard 580 and  
driver installation.  
Windows 98 SE: Allow your notebook PC to fully restart before  
proceeding with the insertion of the AirCard 580 and driver instal-  
lation.  
4. Skip to step 5 if you did not check the option Run Watcher at  
Start up from the Setup window (refer to step 3).  
Skip to step 6 if you did check the option Run Watcher at  
Start up from the Setup window (refer to step 3).  
5. If you selected the Desktop Shortcut option only from the  
Watcher Setup window (refer to step 3) in order to  
manually launch Watcher, double-click the Watcher icon  
located on your desktop or access Watcher from the  
Windows Start menu: Start > Programs > Watcher.  
Figure 3-1: AirCard 580 Watcher desktop icon  
6. Watcher launches and the system tray icon appears:  
Figure 3-2: Watcher System tray icon  
7. Watcher instructs you to insert the AirCard 580. Continue  
to Part 2: Inserting the AirCard 580 and driver installation.  
Figure 3-3: Watcher Full Mode view - Please Insert Card  
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User Guide  
Part 2: Inserting and removing  
the AirCard 580 and driver  
installation  
This section outlines proper insertion and removal of the  
AirCard 580 into your notebook PC and explains the steps of  
driver installation.  
Inserting the AirCard 580  
To insert the AirCard 580 into your notebook PC:  
Note: Before inserting the  
AirCard 580 into your PC Card  
slot, it is recommended that you  
remove the Installation CD from  
your CD-ROM drive.  
1. Insert the AirCard 580 into the PC Card slot with the label  
facing up. Then, raise the antenna so that it is fully  
extended and pointed up at a 90 degree angle. Use in any  
other configuration may exceed FCC RF Exposure Limits.  
When you insert the AirCard, the following should occur:  
•
•
If sound effects are enabled, the PC beeps.  
The PC Card icon appears in the status area, if it is not  
already displayed for another card, (and unless the feature  
has been disabled).  
•
•
Watcher launches (unless the auto launch feature has been  
disabled).  
The AirCard 580 is powered as soon as you insert it.  
WARNING: Once the card is inserted, DO NOT physically remove  
the AirCard 580 until you have reviewed instructions for proper  
removal on page 12. Removing the AirCard 580 improperly may  
damage your notebook PC.  
Note: If your AirCard 580 has  
not been activated, you will need  
to follow the steps required for  
activation to begin using the  
AirCard 580. (See Part 3:  
“Activating the AirCard 580” in  
this Chapter, beginning on page  
14.)  
Removing the AirCard 580  
To remove the AirCard 580 (Windows 98 SE, 2000, Me, or XP):  
1. Verify that Watcher is disconnected and that a connection  
is no longer active. (See Chapter 4: Watcher Basics,  
beginning on page 17 for more information).  
2. Right or left-click on the Watcher icon found in the system  
tray and select Exit from the menu.  
3. Double-click the Unplug/Eject Hardware PC Card icon in  
the system tray to display the option to stop the card.  
Windows 2000 & Me  
Windows XP  
Windows 98 SE  
Figure 3-4: Unplug/Eject hardware icons  
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Installation Procedures  
4. Select the following menu selection from the ʺUnplug or  
Eject Hardwareʺ window for your operating system and  
click Stop to proceed:  
· Windows 98 SE and Me ONLY: Select ʺWireless PC Card  
USB Open Host Controllerʺ  
· Windows 2000 ONLY: Select “Standard OpenHCD USB  
Host Controller”  
· Windows XP ONLY: Select “Lucent USB OpenHost  
Controller”  
5. Select the appropriate menu selection for your operating  
system from the "Stop a Hardware Device" window. (Refer to  
step 4)  
Tip: Windows shortcut for  
6. Once the “Safe to Remove Hardware” message appears, click  
Unplug/Eject and Stop Hardware  
steps: Left-click on the "Unplug  
and Eject Hardware" icon found  
in the system tray. A menu  
appears. Select the appropriate  
selection for your operating  
system (see step 5) and click OK  
when the Safe to Remove  
OK.  
7. You may now remove the AirCard 580 from your  
notebook. Use the ejector button on your notebook to eject  
the AirCard 580 from the slot. Do not pull the AirCard 580  
out by the antenna.  
Hardware window appears.  
Figure 3-5: Proper PC card insertion and removal  
Driver installation  
driver:  
A driver is software that provides the interface between  
a device (such as the AirCard 580) and the operating  
system on your PC (such as Windows Me).  
1. Once the card is properly inserted, your Windows  
operating system will notify you that new hardware has  
been detected. Please review the following notes :  
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Windows 98 SE/2000/Me: Once you have inserted the card properly  
your Windows operating system will notify you that new hardware has  
been detected. Please wait for the “Found New Hardware” function to  
complete the automated tasks. (Multiple windows will appear briefly.  
Once complete you will be prompted to begin activation).  
Windows XP: Once you have inserted the card properly, your  
Windows operating system will notify you that new hardware has been  
detected. Please wait for the “Found New Hardware” function to  
complete the automated tasks. (Multiple ToolTips will appear briefly in  
the system tray. Once complete you will be prompted to begin  
activation).  
If you previously installed drivers for your AirCard 580, a  
message will appear:  
· If you have installed an earlier version of the drivers,  
click Yes to upgrade to the current version. (Recom-  
mended).  
· If you have already installed the current version of the  
drivers onto your PC, click Yes to keep the current  
drivers.  
· In the event that you have installed a later version of the  
drivers, click Yes to keep the latest version of drivers on  
your PC.  
Part 3: Activating the AirCard  
with Verizon Wireless  
Once the AirCard 580 is properly installed into the Type II PC  
Card slot of your notebook PC, the Activation Wizard will  
automatically appear. (In order to use your AirCard 580, you  
must have an account set up with Verizon Wireless). The  
process of setting up an account is called activation.  
Note: If you cancel the  
Activation Wizard before  
Follow these steps for activation:  
1. The Activation Wizard ‘Welcome’ window provides  
automated activation in two simple steps. A window will  
automatically appear and activation will begin immedi-  
ately. This process will last about one minute. Please do  
not power off or eject the card during activation.  
Activation is complete, an  
Activation Alert Notification will  
be displayed explaining that you  
must activate your card in order  
to connect to the Internet or  
other Internet dependent  
function, such as email.  
2. The Automated Activation will complete quickly (about  
one minute). Click Finish to complete Activation. Wait a  
few moments for the AirCard 580 to automatically reset.  
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Installation Procedures  
Note: If you receive a message  
explaining that "Activation  
Failed" check to ensure that you  
are in a strong signal area.  
You are now ready to use the Sierra Wireless AirCard 580!  
For further assistance, contact Verizon Wireless, toll-free,  
1-(800) 2-JOIN-IN (256-4646).  
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4
4: Watcher™ Basics  
• Launching and exiting  
Watcher  
• Connect and  
disconnect  
• Components of the  
Watcher window  
• System tray mode  
Launching and exiting Watcher  
Watcher is the application that allows you to manage and  
monitor the connection between the AirCard 580 wireless  
modem and the CDMA network. You use Watcher to:  
· Determine your signal strength, roaming status, 1xEV-  
DO high-speed data availability, and other network  
connection parameters  
· Initiate data calls  
· View call statistics  
· Customize features and options  
Anytime you use the AirCard you must run Watcher. Once  
you make a connection in Watcher, you can launch whatever  
application you want to use (such as your web browser or e-  
mail application).  
Launching Watcher  
Depending on your settings, Watcher launches automatically  
anytime you turn on your notebook PC. (See “Action Buttons:  
Settings”, further in this chapter on page 24).  
You can also launch Watcher by:  
•
D o u b l e - cl i c k i n g t h e Wa t c h e r i c o n o n yo u r  
desktop  
- or -  
•
Start > Programs > Watcher  
Watcher launches in Full Mode view by default and the system  
tray icon also appears:  
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Exiting Watcher  
In order to close and exit Watcher, you must ensure that you  
are disconnected from the network. (See “Connect /  
Disconnect” in this chapter on page 18).  
1. Click the Watcher system tray icon found in the system  
tray and a menu appears:  
Figure 4-1: System tray shortcut menu  
2. Select Exit from the menu. (This closes and exits Watcher  
and the icon disappears from the system tray).  
Powering the AirCard 580 (On/Off)  
To power the AirCard 580 on and off:  
1. Click the Watcher icon found in your system tray.  
2. Select “Power Off Card” or “Power On Card” from the shortcut  
menu.  
Note: Powering Off the  
AirCard 580 does not mean that  
you have exited Watcher.  
WARNING: Do not eject theAirCard 580 from your notebook PC until  
you have followed the Unplug/Eject Hardware instructions for proper  
removal [See Chapter 3, page 12]. Removing the card improperly may  
damage your computer.  
Note: If you have not activated  
your AirCard 580, an Activation  
Alert Notification displays once  
an attempt to connect is made.  
The dialog explains that you  
must activate your card in order  
to establish a connection.  
Connect and disconnect  
Connect  
Once you have properly inserted the AirCard 580 wireless  
modem into your notebook PC’s Type II PC Card slot. Watcher  
notifies that it is “Ready” to connect to the network.  
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Watcher™ Basics  
Note: A “No Service” message  
appears when the AirCard 580  
cannot locate the network.  
1. Click the Connect button to establish a connection.  
Figure 4-2: Watcher in Full Mode view - Connect action button  
2. Watcher will take a few moments to connect to the  
network. Once a connection is established, the dialog box  
at the bottom of the Watcher window displays the word  
“Connected,” notifying that a connection has been estab-  
lished. The Connect button changes to read Disconnect.  
Disconnect  
1. To end the current connection, click the Disconnect button.  
Figure 4-3: Watcher in Full Mode view - Disconnect action button  
2. The dialog box returns to the “Ready” state, notifying that  
the current session is no longer active.  
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User Guide  
Components of the Watcher  
window  
Figure 4-4: Full Mode view of Watcher  
Each time Watcher launches, it launches in Full Mode view. In  
Full Mode view all menus, indicators, and buttons are  
displayed.  
The window contains:  
· The indicator area which contains icons showing your  
signal strength, coverage, and roaming status.  
· Action buttons to connect and disconnect, links to  
customization menus, a digital help guide, and a  
shortcut that closes Full Mode view and enables System  
Tray Mode.  
In the alternate view, System Tray Mode, Watcher remains  
running in the background but no window is displayed. This  
feature provides the option of keeping your desktop clear of  
multiple windows.  
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Watcher™ Basics  
Indicator area and icons  
Depending on the AirCard 580’s operating status, various  
icons are displayed in the Indicator Area.  
Table 4-1: Indicator Area Icons  
Icon  
Meaning  
The Signal Strength icon displays when Watcher is turned on. The bars indicate the  
strength of the radio signal. Four bars signify that the signal strength is at its  
maximum peak. The strength will change depending on where you are.  
This displays when no signal is available or when the AirCard 580 is powered off. The  
antenna symbol is red and the bars are dimmed. When this occurs, no connection is  
possible for one of the following reasons:  
•
•
•
•
No antenna is attached  
You are outside the CDMA network coverage area  
The signal strength is too weak  
A network or account problem is preventing the AirCard 580 from obtaining  
service  
The Service Indicator icons display which network service is currently available at  
your location (3G - 1xEV-DO and 1xRTT or 2G)  
1xEV-DO service is the default connection. This icon displays “3G 1x EVDO” and  
communicates that the 1xEV-DO network is available. Watcher defaults to the best  
available network connection once connected. (For example: if all three connection  
types are available, Watcher selects the 1xEV-DO connection first, by default,  
because it is the premier service).  
The “3G 1xRTT” icon signifies that because the 1xEV-DO network is currently  
unavailable, Watcher establishes a session with the next best network connection  
available (1xRTT).  
The “2G” icon signifies that only the 2G network is available. The “3G 1xEVDO” icon  
becomes dimmed and 3G changes to read 2G.  
The icon is “off” (dimmed) when no service is available.  
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User Guide  
Icon  
Meaning  
The Roaming Status indicator shows whether you are roaming onto the network of a  
service provider other than your own.  
When the indicator is off (gray), you are within the local coverage area of your service  
provider. When the indicator is on (solid black), you are in a “preferred” roaming area.  
When the indicator is blinking, you are within the coverage area of a CDMA network  
but not in a “preferred” roaming area.  
Note: Your coverage area and account charges depend upon your service provider  
and the type of account you have. There may be surcharges for roaming service that  
vary based on whether you are in a preferred or non-preferred roaming area. If there  
is no roaming agreement between your service provider and the local carrier, you  
may be unable to complete calls.  
The Connection Indicator icon signifies that a connection is established. The icon  
flashes while you are in the process of connecting and remains static once you are  
connected.  
If the Connection Indicator icon is dimmed, there is no connection, nor is a connection  
attempt in progress.  
Service status area and counters  
Figure 4-5: Full Mode view - service status and counters  
The Service Status Dialog area displays messages related to the  
status or progress of a connection.  
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Service status dialog  
Table 4-2: Service Status Dialog and Associated Icon  
Service Status Dialog  
Description  
Associated System Tray  
Icon  
Please Insert Card  
Card is Off  
Ready  
No card is detected  
AirCard 580 is powered off  
Service is available  
No Service  
Connecting  
No service is available  
Attempting to make a connection  
Connected 1xEV-DO  
or  
Connected 1xRTT  
A connection is established  
(1xEV-DO or 1xRTT - active or  
dormant)  
Dormant / Connected  
Disconnecting  
Call Lost  
A connection is established but no  
data transfer is in progress  
Disconnecting the current call  
Call is dropped; transient state  
returning to Ready  
Card is Locked  
The modem security feature has  
been enabled  
Connection timer  
The connection timer displays the duration of the current data  
call and begins as soon as a connection is established. The time  
format is 00hrs: 00min: 00sec.  
Byte counter  
The byte counter displays the amount of data transmitted and  
received during a session as soon as a connection is estab-  
lished. The measurements are listed in kilobytes and  
megabytes.  
For 0-999 kilobytes, the format is displayed as:  
“ XXX kB” (i.e. 7 kb, 68 kB, or 768 kB).  
For 1 megabyte and up, the format is displayed as:  
“ XXX.X MB” (i.e. 1.0 MB, 3.2 MB, or 132.3 MB).  
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User Guide  
Action buttons  
The action buttons allow you to customize Watcher and  
monitor your connections.  
Connect / disconnect  
When a connection has not been made, the action button reads  
Connect. To initiate a connection, click Connect. Once a  
connection is established, the button changes to read  
Disconnect. Select Disconnect to terminate your session.  
System tray shortcut  
Note: Clicking on the System  
Tray shortcut does not close the  
Watcher application.  
When viewing Watcher in Full Mode, you have the option to  
ʺminimizeʺ the Full Mode window and monitor your  
connection status from the System Tray Mode view. The icon  
located in the system tray communicates your connection  
status similarly to the service status dialog in Full Mode. By  
clicking on the system tray icon, you are activating the System  
Tray Mode.  
Tip: Once you are in System Tray Mode, you may easily return to the  
Full Mode view. Simply click the system tray icon and select Open  
from the menu.  
Settings  
The settings tool allows you to customize Watcher. Once you  
click this button, a window with two tabs appears: General and  
About.  
General tab  
Tip: In order to change the  
default settings on any of the  
options, simply place or remove  
a check mark in the designated  
check box for each option. You  
may do so by clicking the mouse  
on the check box.  
You are able to customize options and alert settings by  
accessing the general tab. An explanation of options and alerts  
is outlined on the following page.  
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Watcher™ Basics  
Table 4-3: Settings Menu - General Tab Options  
Choices Description  
Option  
Start in System Tray  
Mode  
On  
When this option is enabled, Watcher will launch  
from the system tray. (See System Tray Mode on  
page 26).This feature is turned off by default (it is  
unchecked) and Watcher launches in Full Mode.  
(See Full Mode on page 20).  
Off (default to Full  
Mode at launch)  
Run AirCard 580  
Watcher at Startup  
On (default)  
Off  
When this option is enabled, Watcher automatically  
launches when your notebook PC is powered on.  
Turning this feature “off” disables autolaunch and  
Watcher may only be opened through the desktop  
shortcut or from the start menu (See page 17 in this  
chapter “Launching Watcher”).  
Enable Auto-Connect On  
Off (Default)  
When this option is enabled, Watcher automatically  
establishes a connection at startup, and  
reestablishes a connection if the connection is  
dropped. If you prefer to manually establish a  
connection, turn the feature off (default).  
Call Lost Alert  
On (default)  
Off  
When enabled, a pop-up window and warning sound  
notify you when a connection is dropped.  
Card Eject Warning  
On (default)  
Off  
When enabled, a message regarding proper card  
removal is displayed when you exit Watcher.  
Premium Service  
Alert  
On (default)  
Off  
When enabled, a notification appears each time an a  
connection attempt the high-speed 3G CDMA  
1xEVDO BroadbandAccess network is made.  
Tray Mode Alert  
On (default)  
Off  
When enabled, you are prompted to indicate  
whether you want to close Watcher or minimize  
Watcher when you select the system tray shortcut  
action button.  
System Select  
Automatic  
The System Select menu displays the current  
selection when the Settings tool is launched while  
the modem is connected and powered on. If the  
modem is not connected or powered on, the menu  
will be grayed out. These settings cannot be  
changed during an active data call.  
Automatic A  
Automatic B  
Home Only  
Note: Do not change the default System Select  
option, unless instructed to do so by a Verizon  
Wireless Customer Service Representative  
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Option  
Choices  
Description  
Security Lock  
On  
Off (default)  
For security purposes, you have the option to lock  
the AirCard 580 when not in use. Place a  
checkmark in the check box entitled, “Lock Card” to  
enable this feature. By enabling this feature, the  
AirCard 580 locks, disabling any connection  
attempts, even if Watcher is set to "Auto Connect".  
Each time you use the AirCard 580, you are asked  
to enter a four-digit passcode.  
The default lock code is the last four digits of your  
Directory Number. To change your code, select  
“Change Lock Code” and follow the on-screen  
instructions.  
Tip: Access the About tab to locate your Directory  
Number or contact Verizon Wireless Customer  
Service.  
Run Activation  
Wizard  
--  
You may manually launch the Activation Wizard from  
the general tab. Select “Run Activation Wizard” and  
follow the on-screen instructions.  
About tab  
The About Tab lists useful information about your device and  
provides direct access to a digital help file.  
Call log  
Tip: You are able to sort/  
organize the view (ascending  
and descending by any of the  
above columns).  
The call log lists a summary of all data calls made. A window  
appears displaying the following options:  
Table 4-4: Call Log Column Descriptions  
Column Header  
Format  
Descriptions  
Call Type  
3G  
2G  
Indicates the type of call initiated. Click on the  
column header to sort by “Call Type”.  
Phone Number 15 digits  
Destination data phone number, if available.  
Date and time when the data call was made.  
Date and Time YYYY MMM DD  
hh:mm am (or pm)  
Duration  
hh:mm:ss OR mm:ss  
Duration of the data call.  
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Column Header  
Bytes In  
Format  
Descriptions  
Examples: 7 KB, 68 KB, 768 KB,  
3.2 MB, 343.3 MB, 1.3GB  
Indicates the total amount of data received  
during a session.  
Bytes Out  
Examples: 7 KB, 68 KB, 768 KB,  
3.2 MB, 343.3 MB, 1.3GB.  
Indicates the total amount of data transmitted  
during a session.  
To reset the counter (and begin counting from 0):  
1. Select Reset.  
2. Select Yes to confirm that you want to delete the entries.  
The Last Reset Time is then updated with the current date  
and time.  
Help  
The Help button provides access to Watcher Help, a digital help  
guide. Click Help and the About Tab in the Settings menu  
appears. Select AirCard 580 Watcher Help and Help opens in a  
separate window. (See “Action Buttons: Settings - About Tab”  
on page 26).  
System Tray Mode  
Figure 4-6: System tray area  
If you prefer to minimize the Full Mode view of Watcher, you  
can still monitor your connections with the System Tray Icon.  
system tray: a section of the task bar in Windows which  
displays the clock and icons of certain programs. Sometimes  
referred to as the notification or status area.  
System Tray Icon  
Watcher launches in Full Mode view by default. Once the  
program launches, an icon appears simultaneously in the  
system tray on your desktop. This icon changes colors  
according to the current status of your connection. By moving  
the mouse pointer over the icon, ToolTips appear explaining  
the current status of Watcher. Once you exit Watcher, the  
system tray icon disappears.  
ToolTip: Pop-up text box that displays information about a  
particular application. These text boxes may be viewed when  
the mouse pointer is placed on the particular icon.  
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Table 4-5: System Tray Icon meanings  
Icon  
Description  
ToolTip  
Ready - Watcher is ready to make a connection  
AirCard 580 Watcher:  
Ready  
Connecting - Icon flashes as it attempts to make a  
connection  
AirCard 580 Watcher:  
Connecting  
Connected - Connection is established and data  
transfer is in progress  
AirCard 580 Watcher:  
Connected  
Dormant / Connected - Icon color is yellow,  
AirCard 580 Watcher:  
signifying that the connection is established, but idle Dormant/Connected  
(no data transmission is occurring)  
No Service - Icon color is red; card has no service  
AirCard 580 Watcher:  
No Service  
Off - Icon color is gray, signifying that the power to  
the card is off  
AirCard 580 Watcher:  
Card is Off  
No Card is Detected - Icon color is gray  
AirCard 580 Watcher:  
Please Insert Card  
Modem Locked - Icon color is gray; security lock is  
enabled  
AirCard 580 Watcher:  
Card is Locked  
Note: When you select “Exit”  
from the system tray menu, you  
are “exiting” the Watcher  
System tray menu  
Click the system tray icon to display a menu with these  
options:  
program/application. Clicking on  
the system tray shortcut action  
button while in Full Mode does  
not close and exit Watcher; it  
only minimizes Watcher from  
Full Mode view. Remember: the  
Watcher system tray icon is only  
visible while Watcher is running.  
Table 4-6: System Tray menu options  
Menu Item  
Action  
Open  
Maximizes Watcher to Full Mode  
view.  
Connect or Disconnect  
Select to Connect or Disconnect a  
data call session.  
Power On Card or  
Power Off Card  
Select to Power On or Off the  
AirCard 580.  
Settings  
Open the Settings window.  
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Menu Item  
Action  
Help  
Exit  
Open the About tab in the Settings  
window. The About tab displays a  
direct link to the digital Watcher Help  
guide.  
Close the Watcher application. Once  
you have exited Watcher, the  
System Tray Icon disappears.  
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5
5: Alert Windows  
• Understanding alert  
windows  
Understanding alert windows  
Alerts are windows generated by Watcher in response to your  
selections. Close an alert window by selecting Yes, No, or OK.  
You also have the option to “turn off” an alert so that it never  
appears again either from the alert window itself, or by  
manually shutting it off. To manually shut off an alert, access  
the Settings menu in Full Mode view or click the System Tray  
Icon in the system tray of your notebook PC to access the  
shortcut menu. (See Chapter 4, pages 20-26).  
Following are different alerts that may appear during use:  
3G service alert  
If 3G service is currently unavailable at your location, an alert  
appears explaining that you need to try to reconnect again.  
Auto-connect alert  
Watcher includes a convenient auto-connect feature. When a  
call is lost due to poor signal strength, Watcher automatically  
attempts to reconnect to the Verizon Wireless network. The  
auto-connect alert appears whenever this instance occurs.  
Auto-connection failure alert  
The auto-connect feature attempts to reconnect to the Verizon  
Wireless network if a call has been lost. If, after three times, the  
auto-connect feature is unsuccessful, the auto-connection  
failure alert appears. Click Yes to resume auto-connection  
attempts.  
Call lost alert  
A visual and audible alert occurs whenever a connection has  
been inadvertently lost, due to poor signal strength or being  
outside a local coverage area. Select OK to acknowledge the  
notice and close the window.  
Card eject warning  
This warning appears when you exit Watcher. Follow the  
instructions displayed for proper removal of the AirCard 580.  
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WARNING: Removing theAirCard 580 improperly may damage your  
notebook PC. See page 12 for complete instructions on proper  
removal of the AirCard 580 from your notebook PC.  
Connection in progress alert  
A “Connection in Progress” or “Connection is still Active” alert  
occurs if you attempt to your select Exit or Power Off the  
AirCard 580 from the system tray shortcut menu prior to  
terminating your connection.  
When a connection is in progress, you cannot exit or power off  
the AirCard 580 without first terminating the connection.  
Select Disconnect from Full Mode view or the system tray icon  
shortcut menu.  
Click No to dismiss the alert message and keep Watcher power  
on and the connection active.  
Power on card alert  
If the AirCard 580 has been “powered off,” an attempt to  
connect by clicking the Connect or Settings buttons causes this  
alert to appear. Click Yes to close the alert window and power  
on the AirCard 580.  
Note: You must turn the AirCard 580 power on before making a  
connection. Access the shortcut menu by clicking the system tray icon  
and selecting “Power On Card”.  
Premium service alert  
When attempting to connect to the Verizon Wireless  
NationalAccess/BroadbandAccessSM networks, a pop-up  
window appears advising you of your connection choice.  
Reset call log confirmation  
When you reset the Call Log, a confirmation message appears.  
Select Yes to confirm the deletion of the current entries and to  
reset the Last Reset Time to the current time.  
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Alert Windows  
Security lock enabled alert  
A connection cannot be made while the security lock feature is  
enabled. If a connection attempt is made while the security  
lock is on, an alert appears explaining that the card is locked.  
You may disable the feature from the Settings menu.  
Security enter lock code  
For security purposes, you have the option to lock the  
AirCard 580 when not in use. Each time you use the  
AirCard 580, you will be asked for a four-digit passcode. The  
default lock code is the last four digits of your Directory  
number. Access the About tab from the Settings menu or  
contact Verizon Wireless Customer Service if you cannot  
remember your Directory number. You may change your lock  
code by accessing the Settings menu.  
Security incorrect lock code  
An alert appears if the security lock code entered is incorrect.  
Click OK to dismiss the dialog and re-enter the correct lock  
code.  
Software mismatch alert  
This alert appears if the Watcher software version you are  
installing is older than the modem software. Click OK to  
dismiss the dialog.  
Note: You may continue to use the AirCard 580 after closing the alert  
window, even with the software mismatch. Please contact your  
service provider to check when the latest software upgrades are  
available.  
Tray mode alert  
In order to run Watcher System Tray Mode rather than Full  
Mode, you must click the System Tray Icon. When this action  
occurs, an alert appears explaining that you have switched  
modes. In order to turn off the alert in the future, place a check  
mark in the check box next to “Do not show this Alert in the  
future.”  
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6
6: Troubleshooting Tips  
The Watcher Help file includes descriptions of most common  
error messages and troubleshooting tips, including answers to  
frequently asked questions. Look in the table of contents under  
Frequently Asked Questions and Troubleshooting.  
For help with other problems:  
•
Consult the Sierra Wireless website at  
www.sierrawireless.com. There is a troubleshooting wizard  
and an extensive knowledge base that can be searched to  
address most problems.  
•
Contact Verizon Wireless Customer Service at: 1-800-2-  
JOIN-IN.  
My AirCard 580 becomes noticeably hot after using it for a  
while, is this normal?  
Like all wireless network cards, the AirCard 580 generates heat  
in its normal operation and is also heated by the host  
computer. For this reason it is recommended that you allow  
the AirCard 580 to cool down after extensive operation so that  
it may become cool to the touch before you remove it from  
your notebook PC.  
How do I log in to my Virtual Private Network (VPN)?  
Once you establish a connection to the Internet with the  
AirCard 580 and Watcher, open the VPN application and sign  
in as you normally do.  
How do I un-install Watcher?  
Before you attempt to un-install the software, ensure that you  
have powered off the card and exited Watcher.  
1. Access the Add/Remove Programs utility in the Control  
Panel.  
Start > Settings > Control Panel > Add/Remove Programs  
2. Select Sierra Wireless AirCard® 580 Watcher to un-install  
and click Change/Remove.  
3. Follow the on-screen instructions.  
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(For further information on specific operating systems, consult  
Windows® Help (Start > Help).  
A “Location Information” window has popped up asking  
for dialing information. Do I need to put any information in  
this window?  
Windows 98 SE & Windows Me ONLY: During Watcher  
software loading, if the computer has never had any modem  
configuration performed, the Location Information screen may  
pop up. This window has nothing to do with Watcher  
software. Windows just thinks a modem is being loaded and is  
asking for dialing information. Simply put in the area code of  
the computer’s location. The remaining requested information  
can be left blank or dummy information can be put in. Infor-  
mation in this window will not affect the AirCard 580. After  
entering the information click Close. (This only applies if the  
computer also uses a dialup modem).  
I use Windows 98 SE and I've noticed that my computer is  
performing slower than usual, why?  
On the second attempt by Windows 98 SE to go into Standby  
Mode, the system may become sluggish and unusable. The  
computer must be rebooted at this point in order to recover  
and restore normal operating speed.  
It is recommended to inhibit Standby Mode by selecting  
Standby “Never” option under the ‘Power Manager’ menu options  
in the Control Panel. It is also recommended not to use Start  
>Shutdown > Standby.  
What do I do with the message window: “The feature you  
are trying to use is on a CD-ROM or other removable disk  
that is not available. Insert the 'Watcher' Disk and click  
OK”?  
If Watcher is being loaded on a computer that has a fresh  
Windows 2000 operating system load and has not had any  
other software loaded to this point, you may see the following  
message: “The feature you are trying to use is on a CD-ROM or  
other removable disk that is not available. Insert the ʹ Watcher ʹ  
Disk and click OK”. Dismiss the message by clicking Cancel.  
This is a one time event and should not happen again.  
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Troubleshooting Tips  
Why won’t my laptop hibernate or go into standby since I  
loaded Watcher software?  
Due to power control issues with Windows 2000 SP2 (Service  
Pack 2) and earlier regarding USB device management, a  
standby / hibernate blocker has been written into Watcher  
software. If the laptop is upgraded to Windows 2000 SP3, the  
software will see this and restore the standby and hibernate  
functionality.  
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7: Technical Specifications  
7
• LED operation  
• Radio frequency and  
electrical  
specifications  
• Environmental  
specifications  
This chapter describes the function of the LED, and provides  
technical product data for the AirCard 580 wireless modem.  
LED operation  
The AirCard 580 has a single red/green LED on the antenna  
end of the card. The LED operates as follows:  
Table 7-1: LED operation  
LED Behavior  
Indicates  
Slow flashing  
green  
A signal has been acquired.  
Fast flashing  
green  
The AirCard has established a connection  
and is transferring data.  
Blinking red  
Solid red  
There is no signal.  
An error has occured.  
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Radio frequency and electrical  
specifications  
Table 7-2: Radio frequency and electrical  
specifications  
Approvals  
Compliant with:  
IS-95A, IS-96B, IS2000,  
Release 1.0 (CDMA 1XRTT)  
IS-707-A Data, IS-856 (CDMA 1xEV-DO)  
IS-866, IS-878, IS-890  
CDMA Developers Group  
FCC (ID: PNF-PC3220P)  
Voltage  
Current  
+3.3Vdc from PCMCIA slot  
Maximum: 950 mA  
Typical:  
370 mA (1xRTT)  
470 mA (1xEV-DO)  
Transmitter  
Power  
200 mW (+23 dBm)  
Transmit  
PCS:  
Cellular:  
1805 to 1870 MHz  
824 to 849 MHz  
Receive  
PCS:  
1715 to 1780 MHz  
Cellular: 868 to 894 MHz  
Channel Spacing  
Freq. Stability  
1.25 MHz  
±150 Hz  
Environmental specifications  
Table 7-3: Environmental specifications  
Operating Temp.  
-20 to +60°C (ambient, outside PCMCIA  
enclosure)  
Storage Temp.  
Humidity  
-30 to +65°C  
95%, non-condensing  
Vibration  
15 g peak 10 to 2000 Hz (non-operating)  
Drop  
30” (76.2 cm) on to vinyl covered concrete  
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8
8: Regulatory and Safety  
Information  
• Regulatory notices  
• Safety hazards  
United States of America  
FCC  
This Section outlines important regulatory notices concerning  
your new AirCard.  
Regulatory Notices  
This device complies with Parts 15, 22, and 24 of the FCC rules.  
This PC card has been tested with the typical laptop computer  
with the side loading PCMCIA bay. This PC card must not be  
co-located or operated in conjunction with any other antenna  
or transmitter. Use of this device in any other configuration  
may exceed the FCC RF Exposure compliance limit. Operation  
of this device is subject to the following two conditions:  
•
•
This device may not cause harmful interference, and  
This device must accept any interference received,  
including interference that may cause undesirable opera-  
tions.  
Sierra Wireless stipulates that the antenna should be more than  
1.5 cm (0.60”) from by-standers and 1.0 cm (0.39”) from the  
user. When in use, the antenna should be fully extended  
upward at a 90-degree angle.  
FCC ID: PNF-PC3220P  
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CAUTION: Unauthorized modification or changes not expressly  
approved could void compliance with RF exposure guidelines.  
WARNING: This equipment has been tested and found to comply  
with the limits pursuant to Part 15, 22, and 24 of the FCC Rules.  
These limits are designed to provide reasonable protection  
against harmful interference in an appropriate installation. This  
equipment generates, uses, and can radiate radio frequency  
energy and, if not installed and used in accordance with the  
instructions, may cause harmful interference to radio communi-  
cation. However, there is no guarantee that interference will not  
occur in a particular installation.  
If this equipment does cause harmful interference to radio or  
television reception, which can be determined by turning the  
equipment off and on, the user is encouraged to try to correct  
the interference by one or more of the following measures:  
•
•
Reorient or relocate the receiving antenna  
Increase the separation between the equipment and  
receiver  
•
•
Connect the equipment into an outlet on a circuit different  
from that to which the receiver is connected  
Consult the dealer or an experienced radio/TV technician  
for help  
WARNING: This digital apparatus does not exceed the Class B  
limits for radio noise emissions from digital apparatus as set out  
in the interference causing equipment standard entitled “Digital  
Apparatus,” ICES-003 of the Department of Communications.  
WARNING: Cet appareil numerique respecte les limites de bruits  
radioelectriques applicables aux appareils numeriques de Classe B  
prescrites dans la norme sur le materiel brouilleur. “Appareils Numer-  
iques,” NMB-003 edictee par le ministre de Communications.  
If you have purchased this product under a United States  
Government contract, it shall be subject to restrictions as set  
forth in subparagraph (C)(1)(ii) of Defense Federal Acquisi-  
tions Regulations (DFARs) Section 252.227-7013 for  
Department of Defense contracts, and as set forth in Federal  
Acquisitions Regulations (FARs) Section 52.227-19 for civilian  
agency contracts or any successor regulations. If further  
government regulations apply, it is your responsibility to  
ensure compliance with such regulations.  
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Regulatory and Safety Information  
Safety Information  
This section outlines important liability and safety guidelines  
concerning your new PC Card.  
Important Notice  
Because of the nature of wireless communications, trans-  
mission and reception of data can never be guaranteed. Data  
may be delayed, corrupted (i.e., have errors) or totally be lost.  
Although significant delays or losses of data are rare when  
wireless devices such as the PC Card-Model AirCard 580  
CDMA modem are used in a normal manner with a well  
constructed network, they should not be used in situations  
where failure to transmit or receive data could result in  
damage of any kind to the user or another party, including but  
not limited to personal injury, death or loss of personal  
property. No responsibility for damages of any kind resulting  
from delays or errors in data transmitted or received using the  
PC Card-Model AirCard 580 CDMA modem, or for failure of  
the PC Card-Model AirCard 580 to transmit or receive such  
data.  
Safety and Hazards  
Blasting Areas and Hospitals  
Do not operate the Sierra Wireless AirCard® 580 wireless  
modem in areas where blasting is in progress, where explosive  
atmospheres may be present, near medical equipment, life  
support equipment, or any equipment which may be suscep-  
tible to any form of radio interference. In such areas the Sierra  
Wireless AirCard® 580 wireless modem MUST BE POWERED  
OFF. It can transmit signals that could interfere with this  
equipment.  
Aircraft  
Do not operate the Sierra Wireless AirCard® 580 wireless  
modem in any aircraft whether the aircraft is on the ground or  
in flight. In aircraft, the Sierra Wireless AirCard® 580 wireless  
modem MUST BE POWERED OFF. When operating it can  
transmit signals that could interfere with various onboard  
systems.  
Driving  
The driver or operator of any vehicle should not operate the  
Sierra Wireless AirCard® 580 wireless modem while in control  
of a vehicle. Doing so will detract from the driver or operator’s  
control and operation of that vehicle. In some jurisdictions,  
operating such communications devices while in control of a  
vehicle is an offense.  
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A
Appendix A: Glossary  
1xEV-DO  
Evolution Data Optimized -- An evolution of cdma2000® 1x  
technology and is an 3G standard. 1xEV-DO provides peak  
data rates of up to 2.4 Mbps. Also known as high data rate, or  
HDR, providing high-speed, high-capacity wireless Internet  
connectivity, and is optimized for packet data services. EV-DO  
only addresses data - not voice. It requires a dedicated slice of  
spectrum, separate from voice networks using standards such  
as 1xRTT.  
1xRTT  
2G  
One Times Radio Transmission Technology (the ʺone timesʺ  
refers to the frequency spectrum), a 3G standard technology  
that supports speeds up to 144 kbps.  
Second generation - 2G data transfer uses as much network  
capacity as any other call, and uses that capacity for the  
duration of the connection, regardless of whether data is being  
transmitted at any one moment. In contrast, the newer 3G  
standard is much faster for data, and only uses network  
capacity when data is actively being transmitted.  
3G  
Third generation—A new generation of wireless systems,  
including cdma2000 1xRTT and 1xEV-DO, that provides high-  
speed data transmission (144 kbps and higher) and Internet  
Protocol (IP) based services in fixed, portable and mobile  
environments.  
bps  
carrier  
CDG  
bits per second—The actual data speed over the transmission  
medium. See also baud.  
A wireless network service provider, licensed to use radio  
frequencies in particular regions.  
CDMA Development Group. Consult www.cdg.org. Also a  
series of three test suites required to certify a device for use on  
a CDMA network.  
CDMA  
Code Division Multiple Access—A wideband spread  
spectrum technique used in digital cellular, personal commu-  
nications services, and other wireless networks. Wide  
channels (1.25 MHz) are obtained through spread spectrum  
transmissions, thus allowing many active users to share the  
same channel. Each user is assigned a unique digital code,  
which differentiates the individual conversations on the same  
channel.  
CDMA2000 1X  
Also known as 1xRTT, this is a high-speed standard for CDMA  
cellular communications.  
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CnS  
Control and Status—A proprietary protocol for managing  
Sierra Wireless devices.  
COM  
directory number  
DNS  
The serial communications port of a computer.  
See MIN  
Domain Name Server—Internet server that supplies the  
mapping of domain names to IP addresses.  
dormancy  
The packet data connection has the logical PPP session left  
open while the underlying physical link (the radio channel) is  
released. When traffic is to resume, a radio channel is re-  
aquired and the original PPP session resumes.  
®
DSRDUN  
Dial-Up Networking—A Windows protocol for connecting a  
computer to a server via the telephone network.  
E911  
ERP  
Emergency call mode.  
Effective Radiated Power—A measure of the RF energy  
radiated from an antenna.  
ESD  
ESN  
Electro-Static Discharge  
Electronic Serial Number—The unique serial number  
assigned to the modem for cellular network use.  
FCC  
Federal Communications Commission—The U.S. federal  
agency that is responsible for interstate and foreign communi-  
cations. The FCC regulates commercial and private radio  
spectrum management, sets rates for communications services,  
determines standards for equipment, and controls broadcast  
licensing. Consult www.fcc.gov.  
FER  
Frame Error Rate - Ratio of data transmitted with errors, to  
total data transmitted. Used to determine the quality of a  
signal. If the FER is too high, (too many errors,) the connection  
may be dropped.  
firmware  
Software stored in ROM or EEPROM; essential programs that  
remain even when the system is turned off. Firmware is easier  
to change than hardware but more permanent than software  
stored on disk.  
FSN  
GUI  
Factory Serial Number—A tracking number applied by and  
for the manufacturer, distinct from the ESN.  
Graphical User Interface- Elements of a GUI include such  
things as: windows, pull-down menus, buttons, scroll bars,  
iconic images, wizards, the mouse, and no doubt many things  
that havenʹt been invented yet.  
host  
1. A computer that uses a modem or a similar device to  
answer a calling computer.  
2. A source or destination in the communication network.  
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Glossary  
3. A computer that contains data or files to be accessed by  
client computers. Also known as a server.  
HTTP  
IC  
Hypertext Transfer Protocol - A set of rules for transferring  
files (text, graphic images, sound, video, and other multimedia  
files) on the World Wide Web.  
1. Industry Canada  
2. Integrated Circuit  
IMSI  
International Mobile Station Identity  
Internet address  
A 32-bit source or destination address that is given an IP  
number and is assigned to hosts using IP.  
IOTA  
IP  
Internet Over-The-Air—A mechanism to activate an account  
over the wireless network using standard Internet (http)  
protocols.  
Internet Protocol—The basic Internet transport mechanism.  
In CDPD it operates above the MDLP layer. Also, an OSI layer  
3 network layer protocol.  
IP address  
A unique address on the Internet. Each modem must have  
one, to operate on a packet network. The IP address is a  
unique number consisting of four parts separated by dots. See  
also DNS.  
IS  
Interim Standard—After receiving industry consensus, the  
TIA forwards the standard to ANSI for approval.  
IS-95  
ISO  
The standard for CDMA.  
International Standards Organization—A standards setting  
group. Consult www.iso.ch.  
ITU  
International Telecommunications Union. Consult www.itu.int.  
kbps  
kilobits per second—Actually 1000, not 1024, as used in  
computer memory size measurements of kilobytes.  
MHz  
MIN  
Mega-Hertz—One million cycles per second.  
Mobile Identification Number—A number that identifies a  
specific mobile unit within a wireless carrier’s network.  
mobile IP  
A software method of managing IP addresses through mobile  
and home “agents” such that a mobile normally assigned  
dynamic IP addresses (during handoffs by each network  
serving station) can appear to keep a static IP address for the  
duration of a session. See also Simple IP.  
MSL  
Master Subsidy Lock—A password that allows a user to  
configure parameters that are normally not accessible. See also  
OTSL.  
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OEM  
Original Equipment Manufacturer—A company that  
manufactures a product and sells it to a reseller.  
originate  
The origin of a connection or message. Mobile originated  
means the connection of message starts from the mobile and  
goes to the network for termination at the destination.  
Contrast with terminate.  
packet  
A short fixed-length block of data including a header that is  
transmitted as a unit in a communications network.  
PC Card™  
Add-in memory and communications cards for portable  
computers. PC Card is a trademark of the Personal Computer  
Memory Card International Association (PCMCIA).  
PCMCIA  
PCS  
Personal Computer Memory Card International Associ-  
ation—The organization that standardizes PC Cards.  
Personal Communications Services—A cellular communi-  
cation infrastructure that uses a different frequency range than  
AMPS.  
PRI  
PRL  
Product Release Instructions  
Preferred Roaming List. See also roaming.  
protocol  
A defined procedure for determining the proper way of  
exchanging information on a network.  
terminate  
The destination of a connection or message. Mobile termi-  
nated means the connection of message arrived at the mobile  
from the network. Contrast with originate.  
reverse channel  
A connection channel for moving data from the mobile to the  
network. Contrast with Forward Channel.  
RF  
Radio Frequency  
roaming  
A cellular subscriber is in an area where service is obtained  
from a cellular service provider that is not the subscriber’s  
provider.  
SAR  
Specific Absorption Rate—A test metric for RF exposure.  
simple IP  
The standard method of allocating IP addresses to mobile units  
as they register with network serving stations (handoff). This  
is typically a dynamic IP addressing mechanism managed  
through DHCP. See also Mobile IP.  
SMS  
TCP  
Short message services—A feature that allows users of a  
wireless device on a wireless network to receive or transmit  
short electronic alphanumeric messages (up to 160 characters,  
depending on the service provider).  
Transmission Control Protocol—The common underlying  
communication protocol used on the Internet. A connection  
handshake establishes a point to point logical connection. In  
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contrast to UDP, TCP ensures both ends of the connection are  
present and active on the network. TCP ensures delivery of  
datagrams.  
TIA  
Telecommunications Industry Association—A standards  
setting trade organization, whose members provide communi-  
cations and information technology products, systems, distri-  
bution services and professional services in the United States  
and around the world. Consult www.tiaonline.org.  
WAN  
Wide Area Network—A computer network that uses high-  
speed packet switched lines to serve a large geographic area.  
Contrast with LAN.  
Watcher™  
A suite of programs that run on a Windows-based computer.  
This program allows the user to configure the Sierra Wireless  
modem for communications, and monitor various modem  
parameters. It is not compatible with other vendors’ modems.  
WWAN  
WWW  
Wireless Wide Area Network— A wireless computer data  
network that may extend over a large geographical area.  
World Wide Web—An Internet-based, hypertext, graphical  
network created by CERN researchers in Switzerland. For  
more information about CERN, visit their site at www.w3.org.  
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Index  
CDMA, 2  
1xEV-DO, 2  
A
1xRTT, 2  
2G, 21  
3G, 2, 21, 31  
indicator  
account, 7, 14  
See also activation  
action buttons, 24  
See also  
See Service Indicator  
settings  
close Watcher, 24, 25, 28  
See also exit Watcher  
connect, 19  
call log  
help  
connect  
connection indicator, 22  
disconnect  
activation, 4, 7-9, 14, 26  
Activation Code, 14  
Activation Wizard, 14, 26  
administrative privileges, 10  
aircraft, using the AirCard in, (i), 43  
alerts, 31  
D
destination location, 10  
dial-up, 10  
Directory Number, 26, 33, 47  
disconnect, 19  
dormant, 23, 27  
driver, 12-13  
3G service, 31  
auto-connect, 31  
auto-connection failure, 31  
call lost, 31  
card eject, 31  
connection in progress, 32  
power on card, 32  
reset call log, 32  
security lock enabled, 32  
security enter lock code, 33  
security incorrect lock code, 33  
software mismatch, 33  
tray mode, 33  
E
ejecting the AirCard, 12  
electrical specifications, 40  
EMI warning, 42  
environmental specifications, 40  
ESN, 15  
exit Watcher, 17  
See also Settings, 24-25  
antenna, 5, 13, 39, 41,  
approvals, 40  
auto-connect, 25, 29  
See alerts  
F
FCC ID, 41  
FCC RF exposure information, 40  
frequencies  
B
receive, 40  
transmit, 40  
Full Mode view, 17, 20  
BroadbandAccess, 2  
buttons  
See action buttons  
byte counter, 23  
H
C
hazards, 41  
help, 26, 27  
humidity, 40  
card locked, 25, 27, 33  
call log, 26  
call lost, 31  
card eject, 25, 31  
care and maintenance, 5  
CD contents, 1  
I
icons  
See system tray icon; system tray mode  
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indicator area, 20-22  
indicators  
connection indicator, 22  
P
passcode, 25, 33  
PC Card slot, 9, 12-13  
roaming indicator, 22  
service indicator, 21  
signal strength indicator, 21  
inserting the AirCard 580, 12, 41  
installation  
software (Watcher), 10  
driver, 12  
interface  
R
removing the card, 12  
roaming, 4, 25  
indicator, 22  
See views; Full Mode view; system tray view  
S
L
security lock, 23, 25, 27, 30-31  
service status dialog, 22-23  
settings, 24  
lock  
See security lock  
signal strength, 21  
system requirements, 9  
System Tray Mode, 24, 26, 31  
system tray icon, 11, 23, 27  
system tray menu, 28  
M
minimize  
See system tray shortcut  
MIN (Mobile Identification Number), 47  
See also Directory Number  
system tray shortcut, 18, 20, 24  
T
troubleshooting, 33  
N
NationalAccess, 2  
W
Watcher, 3, 17  
O
operating limit, 40  
52  
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Index  
v3 Mar.11  
53  
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User Guide  
54  
2130374  
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