DUAL SATELLITE
INSTALLATION MANUAL
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1. Getting Started
This Shaw Direct Installation Manual provides all the
information you require to install your system. The
instructions are fairly simple, providing step-by-step
instruction for system installation. However, it will
require skills in construction, wiring and assembly to
correctly complete the installation.
Quad LNB
Important: We also recommend against installing the
satellite dish on your roof, unless absolutely
necessary. If you do choose to mount the dish on the
roof, we strongly recommend consulting with a
building or construction expert before installation.
Elliptical Dish
IMPORTANT: Read this manual thoroughly before
beginning installation.
Universal
Mount
Assembly
Clamp
Mount
Assembly
Satellite
Feed
Support
Arm
WARNING: All satellite dish systems must be
properly grounded, particularly if the dish is close to
or above the roof line. Improper grounding can result
in damage or serious personal injury. National,
provincial and local electrical codes may require you
to ground the dish directly and to insert a grounding
block in the coaxial cables running from the dish to
the receiver inside the building. Before beginning
installation, carefully read the section on grounding
the dish (see section 11).
Hardware
1/4" External Tooth Washer
2 Supplied
1/4"x 1-1/2" Long Hex Head Bolt
This installation requires you to:
(Feed Support Arm Mounting)
1 Supplied
• Use hand tools such as a hand drill
• Determine whether water pipes, electrical wiring or
gas lines are close to the installation area
• Route coaxial cable through walls and
under floors
1/4" Whiz Nut (Hex Head)
5 Supplied
1/4" x 1-3/4" Long Carriage Head Bolt
(Antenna Mounting Bolt - Painted Head)
2 Supplied
• Use a compass, protractor and carpenter’s level
• Use a ladder to climb structures
• Know your local, provincial and national grounding codes
Spacer Sleeve
(Feed Support Arm Mounting)
1 Supplied
If you feel you do not have the experience to perform
these tasks, contact Shaw Direct at 1.888.554.7827 for
assistance.
1/4" x 1/2" Carriage Head Bolt
2 Supplied (Mast Adjusting Bolts)
You’ll need the following tools:
• #1 Philips Screwdriver
• 7/16 Hex Wrench, open or combination end
• Electric Drill and Bits
• Carpenter’s Level
1/4" Flat Washer
3 Supplied
Hex Head Hi/Lo Screw
2 Supplied
• Compass
• Protractor
Your satellite Shaw Direct Dish Kit contains the
following components:
• Shaw Direct Elliptical Dish with dual satellite
hardware
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Key points to remember when installing your
Shaw Direct System:
• If you install the dish on the roof or side of your
house, be sure to attach the bolts into a building stud,
rafter or other solid surface.
• When mounting on the roof of your house,
use an adequate/approved sealant (for your type of
roofing material) around the holes where the base of
the universal mount meets the mounting surface. This
will prevent the roof from leaking. (Consult with a
roofing expert to confirm best sealant.)
• Do not drill any holes until you’ve confirmed the
best location for the dish.
• Make sure the installation of the dish conforms to
local electrical and building codes, zoning requirements
and other applicable laws and regulations. If you are
unsure, contact your local electrician or building
inspector for assistance.
• For possible periodic removal of snow, choose a site
that is easily accessible.
• We do not recommend:
• Mounting the dish on a railing
• Installing the dish on aluminum or vinyl siding
(these are unlikely to be structurally sound)
• Keep grounding requirements in mind (see section 11
for additional information on grounding).
• Ensure there are no visible obstructions between the dish
and your line of sight to the satellites. Keep in mind that
trees will grow up and outward and may eventually block
the signal.
• The maximum allowable length for the RG-6 coaxial
cable connecting the receiver to your dish is 125 feet.
Consult Shaw Direct if the cable will exceed this length.
3. Dish Assembly
Step 1: To avoid losing any hardware components, select
• Use only RG-6 grade coaxial cable. Using lower grade
RG-59 coaxial cable may result in excessive signal loss
and poor reception. Cable grade type is indicated on the
outer jacket of the cable.
a clear area on the ground for dish assembly.
Step 2: On the Universal Mount, insert the (2) 1/4" X 1/2"
Carriage Head Bolts (Mast Adjusting Bolts), through the
mast and the curved slot of the mount. Capture with
(2) 1/4" External Tooth Washers and (2) 1/4" Whiz Nuts.
Tighten the bolts just enough to hold in place (see
Figure A).
• Do not install the dish:
• Under power lines
• Where it may be easily tampered with
• Where it is exposed to high winds, during windy or
stormy conditions
Shaw Direct offers a supplementary Self Install Kit, If you
have not already purchased our Self Install Kit, you may
do so by calling 1.888.554.7827. This kit contains
everything you will need to successfully install your Shaw
Direct satellite system. Please contact Shaw Direct to
order or receive additional information regarding the Self
Install Kit.
Fig. A
2. Mounting Locations
Your dish will typically be mounted on a solid base. To
ensure your dish doesn’t move in windy conditions, choose
a location where it can be securely fastened. The mounting
surface should be rigid and solid.
IMPORTANT: The Elliptical Dish has a turn radius of
+/ 35 degrees. If you are mounting the dish on the
side of your house, check the assembled dish and
mounting pole to see if you can rotate the dish in
the desired azimuth setting. If you can’t rotate the
dish, choose an alternate location.
Step 3: Attach the dish to the Clamp Mount Assembly
using the (2) 1/4" X 1-3/4" Long Carriage Head Bolts
(Antenna Mounting Bolts-Painted Head), (2) 1/4 Flat
Washers and (2) 1/4" Whiz Nuts. Ensure the Center Pivot
Pin on the Clamp Mount Assembly is inserted in the
mating hole of the Dish (see Figure B).
_
Key things to remember when choosing a mounting
location:
Note: We do not recommend mounting the dish on
the roof unless absolutely necessary. We also
recommend that you consult a building expert for
future tips on preventing roof leakage.
• The mounting surface should be flat, even and in good
condition.
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Fig. B
4. Locating the Satellite
Step 1: Determine the direction in which to point the dish.
The primary satellite SAT A is located at 107.3 west
longitude; the secondary satellite (SAT B) will be located
at 111.1 west longitude.
1/4" x 1-3/4" Long
Carriage Head Bolt
(Antenna Mounting Bolt)
Clamp Mount
Assembly
1/4" Flat Washer
IMPORTANT: For dual satellite dish installation, use
the SAT B Azimuth, Elevation and Skew listings in the
Dual Satellite Locator Chart at the back of this
manual for the city nearest your location to point the
dish in the general direction of the Anik satellites.
1/4" Whiz Nut
1
0
2
0
0
6
40
Center Pivot Pin
Dish
Socket
Write them here:
Azimuth
Before tightening the bolts, adjust the skew alignment to the
90 degree mark on the Clamp Mount Assembly (see Figure C).
Tighten the bolts just enough to hold in place. You’ll have to
make further adjustments to this setting later.
Elevation
Skew
SAT A:__________ SAT A:__________ SAT A:________
SAT B:__________ SAT B:__________ SAT B:________
TIP: Initially setting the skew to 90 degrees will make it
easier to aim the dish.
Fig. E
Azimuth Clamp Bolts
Fig. C
Boss Holes
Skew Alignment
Mark
Skew Adjustment
Nuts
Azimuth
Elevation
Skew
NOTE: Each Scale
mark is 2 degrees
Step 2: Use a compass to determine roughly where to
point your dish.
Step 5: Attach the Feed Support Arm to the dish using
the (1) 1/4" X 1-1/2" Hex Head Bolt (1), Spacer Sleeve, (1)
1/4" Flat Washer and (1) 1/4" Whiz Nut, making sure the
Feed Support Arm and Spacer Sleeve are positioned as
shown in Figure D. Position the 2 plastic cable clips
packaged with the LNB around support arm to secure the
coax cable(s) from the LNB to receiver.
Step 3: Choose a dish installation location with a clear
line of sight to both SAT B and SAT A based on the
settings you recorded earlier. There should be no trees,
buildings or other obstructions between the dish and the
satellite. Do you have a clear line of sight to both SAT A
and SAT B?
• If YES, go to Step 4 and continue with the
installation.
Fig. D
• If NO, find another location.
• If you’re not sure, contact Shaw Direct for more
information.
NOTE: To ensure an accurate compass reading, stay away
from large metal objects. To double-check accuracy, take
multiple readings several feet apart.
Dish
Socket
1/4" Whiz Nut
Step 4: At the dish install site, hold a compass level and
still in the palm of your hand. When the needle stops
rotating (dark half of the needle always points north),
slowly rotate the body of the compass so that the "N"
marking is aligned with the dark half of the needle.
Locate the tick mark on the compass edge corresponding
to the SAT B azimuth number you wrote down earlier
(see Figure F). This is the direction in which to point your
dish to receive both SAT A and SAT B signals.
Spacer
Sleeve
Flat
1/4" Washer
Feed
Support Arm
1/4" x 1-1/2" Long
Hex Head Bolt
ꢀ
You’ve just finished assembling the dish.
TIP: Use a stick or other object to mark the correct
azimuth direction.
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Fig. F
Fig. F
Level Not Level
Fig. H
Fig. H
If you live in
Vancouver,
the satellite will be
to the Southeast
Use bubble level
to plumb mast so
it is vertical in all
directions
If you live in Newfoundland,
the satellite will be
to the Southwest
Curved
slot
Step 5: Estimate the SAT B elevation (angle) setting you
recorded earlier, using a protractor if needed (see Figure
G). Check any obstructions at that elevation. If there are
obstructions, then select an alternate location for the dish.
Step 2: Drill holes in the structure on which you are
mounting the dish to match the holes in the base of the
Universal Mount.
90°
60°
30°
Fig. G
Fig. G
Step 3: Secure the Universal Mount with appropriate
surface screws. Check the mount for movement. An
improperly secured mount will affect dish performance.
0°
Step 4: Slide the Dish/Clamp Mount Assembly onto the
mast by loosening the (2) Azimuth Clamp Bolts (see
Figure C) and the Elevation Pivot Bolt just enough to
slide the assembly until it makes contact with the
Elevation Pivot Bolt (see Figure I). Tighten the Elevation
Pivot Bolt just enough to hold it in place on the mast.
0 degrees is straight toward the horizon and 90 degrees is straight upward.
IMPORTANT: When evaluating the install location,
make sure there are no trees, branches or objects
visually obstructing the dish and the general
direction of the satellite. Also, keep in mind that trees
grow up and outward and may eventually block the
signal.
When Adjusting
elevation use edge of metal
to line up with elevation setting
for your area on the elevation scale.
Fig. I
ꢀ
You have just completed locating a site for your dish.
Use the metal edge,
not the nut or L-Bracket to
Elevation
Pivot Bolt
5. Attaching the Dish
set the elevation. (For example,
in this picture, the elevation
is set at 26).
Elevation
Adjustment Bolt
Step 1: Ensure mast is plumb before drilling any holes.
Hold the Universal Mount in place on the mounting area.
Use a carpenter’s level to plumb the antenna mast’s
straight section. If the bubble levels (horizontal and
vertical) are not centered, rotate the mast (in the curved
slot) until it is plumb. Then lock it in place by securely
tightening the Mast Adjusting Bolts (see Figure H).
Elevation
Indicator
Step 5: Loosen the Elevation Adjustment Bolt 1/3 turn
from tight on either side of the Clamp Mount Assembly.
Adjust the Clamp Mount Assembly to the edge of the
white indicator line per the SAT B elevation setting you
recorded earlier. Tighten the Elevation Adjustment
Bolt (see Figure I).
IMPORTANT: Alignment of the dish will be difficult
if the mast is not plumb.
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Step 6: Attach the Quad Satellite LNB/Feedhorn Clamp
Assembly to the Feed Support Arm. Loosen the Feed Arm
screw enough to allow the clamp to fit snugly into the
require an assistant to monitor the signal level reading on
the TV as you align the dish for maximum signal.
2. When receiver is first powered up, if receiver is tuned to
channel 255 (factory default channel on receiver models
DSR205 and DSR315), set receiver to channel 284 prior to
starting dish alignment. Otherwise, if receiver is set to
channel 299 (factory default channel for new DSR5xx series,
DSR207/209, DSR317/319), change channel to 299 prior to
starting dish alignment.
Feed Support Arm. Securely tighten the Feed Arm screw.
Step 7: Using your compass, point the LNB in the direction
SAT B
corresponding to the
azimuth setting (see Figure M).
Draw a vertical mark overlapping the Clamp Mount
Assembly and the mast. This mark will provide you with the
approximate satellite location reference point when you’re
ready to tune to the satellite.
For DSR205 and DSR315 receivers you should see the
following displayed on the TV when you first turn receiver
on. Using remote tune receiver to ch 284 to align the dish.
Fig. M
For new DSR505, DSR530, DSR207/209 and DSR317/319
you should see the following displayed on your TV when
you first turn receiver on. Receiver should be tuned to
channel 299.
Step 8: Loosen the Skew Adjustment Bolts on either side of
the Clamp Mount Assembly. Adjust the Skew Alignment
Mark with the scale indicator to the SAT B skew setting you
recorded earlier. Finally, lock it in place by securely
tightening the Skew Adjustment Bolts.
IMPORTANT: Do not make any further adjustments to
the Skew Setting from this point onward.
Step 9: After making the permanent skew adjustment, install
the (2) Hex Head Hi/Lo Screws in the dish boss holes (see
Figure C). Four boss holes are available but you’ll only need
to use two (the other two may be obstructed depending on
the skew setting). Do not over tighten Hi/Lo Screws.
3. Once dish has been connected to the receiver and
receiver connected to the TV, follow the steps in the
Motorola User Guide to access the installer menu.
ꢀ You have just finished attaching the Dish to the
Universal Mount.
To access this menu for DSR205 and DSR315 model
receivers, using remote
6. Connecting
Receiver and Dish
1. Press Options,
2. Press 6 System Setup
3. Press 3 Installation settings
4. Press 1 Tune in Satellite Signal
You are now at the point in the installation where one of the
output ports of the QUAD LNBF needs to be connected to
the satellite input connector of the Motorola DSR satellite
receiver. Refer to the Installation Section of the Motorola
User Guide and follow the instructions on how to connect
the cable from the satellite dish to the satellite input
terminal on the satellite receiver’s back panel and how to
connect the satellite receiver to your TV set. To view the
receiver’s installer menu you must connect the receiver to a
TV set to show you a relative scaled signal level meter that
will assist you to align the dish to maximum signal strength
for your location.
1. Connect the coaxial RG6U cable provided with the install
kit to one of the ports of the QUAD LNBF and connect the
other end of the coaxial cable to the satellite receiver input
connector. To make the dish alignment easier, suggest you
locate receiver and TV at an electrical outlet close to where
the dish is installed. Unless you can view the signal level on
the TV screen from where the dish is being aligned, you will
Installer Menu for Motorola DSR205, DSR315 and
DSR405 model series receiver.
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Position yellow cursor (using navigator keys on the remote
control) on the Provider ID and enter 4128 from the keypad
4. Draw a reference mark on the dish clamp and pipe
mast as a starting point before you make any
adjustments to the dish.
To access this menu for DSR5xx, DSR207/209 and
DSR317/319 model receivers, using remote
5. Standing behind the dish, using both hands, grab the
dish on each side and slowing move dish in very small
increments to the east (or west) several degrees while
your assistant observes the TV installation menu for
increase in signal strength.
1. Press Options,
2. Press 6 System Setup
3. Press 4 System Settings
3. Press 3 Insatllation Settings
4. Press 1 Tune in Satellite Signal
6. As you start to get indication of increasing signal make a
second reference mark on the dish clamp and pipe mast to
serve as a point where signal strength increased.
7. As you move dish past the point of maximum signal
strength, move dish back in the opposite direction until you
achieve maximum signal.
Installer menu for DSR5xx, DSR207/209 and DSR317/319
model series receiver.
Position yellow cusor (using navigator keys on the remote
control) on EMM Provider ID and enter 4128 from the keypad
Use the above illustrated installer menu to align the dish for
maximum signal strength. You should have the assistance of
a second person to monitor the television screen while you
complete the adjustments to the satellite dish. As you align
the dish for optimum signal strength, the signal level bar will
increase in length from left to right and will change colour
from red (no signal) to yellow (marginal signal) to green
(good signal). Continue to align the dish until you achieve
maximum strength. Under clear sky conditions and
depending on your location, you should be able to achieve a
signal strength of between 80 and 90% . In addition to the
visual signal strength indicator, the receiver also emits an
audio beeping that wil increase in speed as signal strength
increases and become a monotone once you have aligned
the dish to the satellite and achieved approximately 50%
signal strength. When audio beep becomes monotone, the
front panel signal LED should change from Red to Green,
indicating signal lock on the satellite.
8. Tighten the dish clamp screws.
9. Now make small adjustments to the elevation of the
dish to see if you can further improve on the signal
strength. Loosen the Elevation Adjustment Bolts and
make slight adjustments (1/2 degree increments) in the
elevation, finding the maximum signal strength. When
you’ve located the maximum signal strength possible,
securely tighten all bolts.
10. As a last step, adjust the skew of the dish according
to the skew setting you recorded for the location where
you are installing the dish. Again, make small
adjustments as your assistant monitors the signal
strength. When you have reached maximum signal
strength tighten the screw to lock down the skew setting.
NOTE do not be discouraged if you do not acquire signal on
your first attempt. Be patient and try again. Recheck the
pipe mast for true vertical 90 degrees. Once you acquire
signal, you may need to make very small adjustments to the
dish compass heading (azimuth), elevation and skew settings
to maximize signal strength to between 80 and 90% as
displayed on the installer menu.
Aligning Dish To Acquire Shaw Direct Signal
With receiver on and your assistant ready to monitor signal
strength on the installer menu displayed on the TV, you are
now ready to make adjustments to the dish to acquire the
Shaw Direct satellite signal.
SIGNAL VERIFICATION
1. Refer to the compass, elevation and skew settings for your
location that you recorded on Page 13.
The front panel of the satellite receiver will indicate if the
correct Shaw Direct signal is being received. On the
satellite receiver, beside the ON/OFF power button,
observe the LED satellite signal status indicator light. If
this LED light is GREEN it indicates receiver is tuned to
valid channel and has acquired the correct Shaw Direct
satellite signal.
2. For initial alignment, set the skew to 90 degrees. Skew will
be readjusted to your specific location setting once you
acquire the Shaw Direct satellite signal. TIP: it is easier to
locate satellite signal with skew set to 90 degrees.
3. Check that the dish elevation is set to the elevation
setting listed for your area.
You are ready to proceed to the next step.
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If this LED light is RED it indicates NO SIGNAL is being
received by the satellite receiver. The dish is not properly
aligned to receive the Shaw Direct satellite signal.
9. Alternate Tuning Method
Authorizing Receiver for Service
If your receiver installer menu displays signal strength of
between 80 and 90% and the satellite icon LED signal
indicator on the receiver front panel is green, you have
successfully aligned the dish to the Shaw Direct satellite.
Congratulations!
RECEIVER
LNB
Fig. P
You are now ready to call Shaw Direct 1.888.554.7827 to
authorize your receiver for programming. Before calling
record the receiver SN (serial number) and receiver UA
(unit address) from the bar code label on the back panel
of the receiver or from the bar code label that is applied
to the receiver’s shipping carton. Record these numbers
below for future reference
SN (Serial Number, 16 digits) _________________________
UA (Unit Address),
0 0 0 – 0 __ __ __ __ - __ __ __ __ __ - __ __ __
You may prefer to locate the satellite using a SF-100
Satellite Finder (see Figure P), a standalone satellite
signal finding meter which can be purchased separately
from Shaw Direct or your Shaw Direct retailer.
8. Fine Tuning
Step 1: Keep the Tune in Satellite Signal box on-screen.
Tune to channel 299 or 284.
Step 1: Connect a short coaxial cable from the LNB
terminal on the Satellite Finder to the Quad LNB.
Connect the receiver terminal on the meter to a coaxial
cable, which in turn connects to the SAT IN port on the
Shaw Direct receiver.
Fine tuning the Azimuth:
Step 2: After the receiver downloads the channel map,
move the dish back and forth slightly, about a millimeter
to attempt to acquire the highest reading possible on the
signal strength meter.
Step 2: For model DSR205 and DSR315 satellite
receivers set receiver to channel 284. For model DSR5XX
series and DSR207/209 and DSR317/319 receivers set
receiver to channel 299. Note, for satellite finder and
LNB to function, they must be connected to a satellite
receiver, plugged in and turned on.
Step 3: Once you have found the maximum signal
strength, lock the azimuth rotation position in place by
tightening the Azimuth Clamp Bolts (see Figure C).
NOTE: Fine tuning to a high signal strength reduces
signal interference in adverse weather conditions.
Although the maximum possible signal strength is 99,
you will most likely not reach this level.
Step 3: Adjust the dish as closely as possible to the
elevation and azimuth settings you recorded earlier.
Fine tuning the Elevation:
Step 4: Move the dish azimuth rotation very slightly to
the right of the reference mark you drew earlier.
Step 4: Loosen the Elevation Adjustment Bolts and make
slight adjustments (1/2 degree increments) in the
elevation, finding the maximum signal strength, as you
did in the azimuth tuning process. When you’ve located
the highest signal possible, securely tighten all bolts.
Step 5: Slowly rotate the dish back toward the reference
mark and and listen for pitch changes in the audible tone.
If your elevation is set correctly, you should hear two
major pitch changes as it picks up satellite signals. A
weak first change of pitch may be the wrong satellite.
Continue rotating the dish until the second major
deflection, which will be SAT A (107.3), your intended
target.
Step 5: Repeat steps 2-4 to obtain the highest reading
possible on the signal strength meter.
Step 6: If you’ve purchased a second receiver, connect a
second coaxial cable to the SATELLITE IN terminal of the
second receiver.
Step 6: When you have located SAT A, move the dish
slightly to the right and left of the mark until you’ve
maximized the signal. Then tighten the Azimuth Clamp Bolts.
Verify you’ve located the correct satellite (see Section 7,
Step 8).
Step 7: Once connected, allow 5 minutes for the channel
map to download. Confirm the signal strength by checking
the on-screen Tune in Satellite Signal box (see Section 7).
ꢀ You have just completed Fine Tuning.
Skip ahead to the Getting Activated section.
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Step 7: While listening to the meter, apply gentle
pressure to the top of the dish to move the dish – first
slightly downward, then upward to see if you can increase
the signal strength further. Carefully adjust the elevation
until you’ve maximized the signal. Tighten the Elevation
Adjustment Bolts.
Step 8: Repeat Steps 2-4 described in Fine Tuning
(Section 8) to obtain the highest reading possible on the
signal strength meter.
Step 9: The dish should now be peaked to its maximum.
Remove the Satellite Finder and plug the LNB directly
into the receiver. Confirm the signal strength by checking
the on-screen Tune in Satellite Signal box as described in
the previous section.
IMPORTANT : For more information on grounding
refer to the receiver’s User Guide included with your
Shaw Direct system.
ꢀ
Your system is now fine tuned and ready for activation.
10. GroundingtheCoaxialCable
Fig. Q
The Shaw Direct dish kit includes the following items to
ground the outdoor coaxial cable
• Coax cable connector Grounding Block
• Grounding Wire
• Grounding Clamp
Outdoor coaxial cable that may be subject to static
discharge or contact with electrical wiring, must be
grounded through a grounding block located as close as
possible to the cable entry point.
• Run the Grounding Wire for the coaxial cable from the
Grounding Block connector to a cold water pipe nearest
the cable entry point.
• Wrap copper grounding strap around cold water pipe.
Tighten strap using bolt and secure the ground wire
under the binding post nut as illustrated below
Ground block (shown with 2 coax cable feeds And ground
wire secured to binding post,)
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11. Troubleshooting
Problem #1: I’m having trouble finding the satellite signal.
Try each of the following:
• The cable can be plugged into any of the 4 available
ports on the quad LNB, but must be plugged into the SAT
IN port on the Shaw Direct receiver.
• Make sure all cables are secure and re-verify your
azimuth, elevation and skew setting for your location.
Make sure the mast’s straight section is plumb.
• Adjust the elevation by +1 degree from the setting you
recorder earlier and repeat the steps in "Tuning to the
Satellite".
• Adjust the elevation by –1 degree from your original
setting you recorder earlier and repeat the steps in
"Tuning to the Satellite".
• Ensure cables are connected properly at the grounding
block.
Problem #2: I can’t change channels.
Try each of the following:
• Power cycle the receiver by unplugging it, waiting for
30 seconds, and plugging it back into the AC outlet. Turn
on the receiver and try selecting channel 284 or 299
again with your remote.
• If you are still unable to select 284 or 299, consult with
Shaw Direct.
If you still can’t select or acquire signal on 284 or 299
and the digits A4 do not appear in the Satellite Box in
the Tune in Satellite Signal screen, call us at
1.888.554.7827 to reactivate your system.
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