U00118640201
Troubleshooting Guide
When you encounter“white lines”, “bleeding”, “stain”and
“dark lines”on the print...
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Troubleshooting
How to utilize this Guide
Step
1
In the Contents, look for a poor
image quality symptom that is
similar to that of your print.
Step
2
Go to the designated page, and then
look for a more similar symptom
(pattern). Handle the issue according
to the “Solutions”.
* Some symptoms may have several causes.
D epending on the situation, apply a
combination of the solutions. If the symptom
persists, ink matching with media may not be
good. Change the media and print.
* For more details of each operation in this
Guide, refer to the User's Guide.
“
P. ”
in this Guide show the reference pages in the User’s Guide.
ꢀ
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Contents
Choose a poor image quality symptom that is similar to that of your print
from below. Refer to the designated page.
White lines on the print
Go to page
3
Dark lines on the print
Go to page
9
Stain on the print
Go to page
ꢀ4
Bleeding on the print
Go to page
ꢀ9
ꢁ
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White lines
on the print
[Basic image]
Main symptoms
White lines
White lines
pattern
1
3
5
3
pattern
2
4
Go to page
Go to page
4
5
White lines
White lines
pattern
pattern
Go to page
Go to page
6
7
White lines
pattern
Go to page
8
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White lines on the print..."
pattern 1"
White lines
White lines pattern
1
Cause
The media advance is not properly adjusted.
–
Depending on the situation, perform a combination of the solutions below.
Solution
Change the pressure force using the Pressure roller up/down lever.
(
P.2-34 How to switch the pressure)
Print the image and adjust the media advance value.
(
P.4-32 Change during online printing)
HINT
Apply this solution when white lines appear at the same position on each of the six
color stripes printed at the edge of the media. If the white lines appear only on
one of these color stripes, apply the solution for White lines pattern 2.
White lines
White lines
Pattern 1
Pattern 2
4
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White lines on the print..."
pattern 2"
White lines
White lines pattern
2
Cause
Clogged nozzles
–
Follow the procedures below.
Solution
Check that there is no dust on the platen, if any, remove it.
ꢀ
Perform the daily maintenance and confirm that the symptom is
ꢀ
(
P.4-3 Regular Inspection / Maintenance (Daily maintenance))
improved.
Perform the Print head cleaning [NORMAL ALL]. Perform [NOZZLE PRINT]
and confirm that the symptom is improved.
ꢀ
(
P.4-19 Print head cleaning,
P.4-8 Performing the nozzle print)
Select [RESEAT PRINTHEAD] on the operation panel and move the
carriage. After cleaning the print head nozzle surface, perform [NOZZLE
PRINT] and confirm that the symptom is improved.
ꢀ
(
P.5-23 Cleaning of Print head surface,
P.4-8 Performing the nozzle print)
HINT
– To clean the print head nozzle surface, wipe the print head surface back and
forth lightly, while visually checking, with a Cleaning swab soaked with cap
cleaning liquid.
– When print continues with the color stripe [OFF], the above symptom may occur.
Normally, print with the color stripe [ON].
5
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White lines on the print..."
pattern 3"
White lines
White lines pattern
3
Cause
Matching with the media is not good.
The ink dries fast.
–
–
–
Ink does not penetrate into the media.
Depending on the situation, perform a combination of the solutions below.
Solution
Print in the image improvement [MEDIUM] or [HIGH].
(
P.3-34 IMAGE IMPROVEMENT)
Print the media advance adjustment pattern and adjust the media
(
P.4-28 Media advance value setting procedure)
advance value.
Raise or lower the heater temperature.
(
P.2-41 Changing temperature using the heater control menu)
Set the temperature of the front heater, print heater, and rear heater to be within
the range of 5ºC of 45ºC, 40ºC and 45ºC, respectively. Be careful not to lose the
temperature balance.
(
P.3-25 PRINT MODE)
Print in the print mode [QUALITY]
Set the print mode by the RIP software.
In the RIP software setting, choose the mode to increase paths (“High Quality”, “PASS”, “Quality”,
etc.) and then print.*
(
P.3-26 PRINT DIRECTION)
Print in the print direction [UNIDIR].
Set the print direction by the RIP software.
In the RIP software setting, choose the mode for unidirectional print ("Unidirectional",
"Outward", etc.) and then print.*
(
P.3-25 PRINT MODE)
Print in the print mode [DENSITY]
Set the print mode by the RIP software.
In the RIP software setting, choose the mode to increase the ink amount ("Double", etc.) and
then print.*
*To change the settings, contact the RIP software sales agency.
Print using the known good media that has been used in the past.
6
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White lines on the print..."
pattern 4"
White lines
White lines pattern
4
Cause
The media is slantingly advanced.
–
Depending on the situation, perform a combination of the solutions below.
Solution
Check that the media on the roll is straight. If is not, replace it.
Media
Media
Skew (winding slippage) example
Sag example
Check that the media is traveling straight off the roll.
If not, adjust the position of the flange holder or shift the media right or left by raising
the Pressure roller up/down lever to set the media vertically. In addition, when using
the take-up reel unit, adjust the position of flange at the take-up side or re-set the
media.
Printer
Printer
Media
Media
NG
OK
Confirm that the media is loaded straight against the flange.
Flange
Flange
Media
Media
NG
OK
If the media is under the entire pressure roller, release the pressure force
Flange
(
P.2-35 How to use the lifter)
of pressure roller.
HINT
Media
If the media with the flange installed is stood on end, the
media alignment on the roll will become the source of a
possible problem.
NG
Flange
7
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White lines on the print..."
pattern 5"
White lines
White lines pattern
5
Cause
The media is coated unevenly.
–
Solution
Change to other media.
8
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Dark lines
on the print
[Basic image]
Main symptoms
Dark lines
Dark lines
pattern
1
pattern
2
Go to page
Go to page
ꢀ0
ꢀꢀ
Dark lines
Dark lines
pattern
3
pattern
4
Refer to the solutions for
White lines pattern 4.
Go to page
ꢀꢁ
Go to page
7
Dark lines
pattern
5
Go to page
ꢀ3
9
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Dark lines on the print..."
pattern 1"
Dark lines
Dark lines pattern
1
Cause
The area around the Print head is stained.
–
Depending on the situation, perform a combination of the solutions below.
Solution
1. Select [RESEAT PRINTHEAD] on the operation panel and then clean
P.4-16 Cleaning the Carriage base
（
）
the surface of Carriage base.
P.4-17 Clean the Head guard
（
）
2. Then clean the Head guard.
(
P.2-44 Change the Print head height)
Raise the height of Print head.
HINT
In the above cleaning, remove debris (lint, etc.) adhering to the bottom surface of
the carriage with a Cleaning swab or soft cloth soaked with cap cleaning liquid.
ꢀ0
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Dark lines on the print..."
pattern 2"
Dark lines
Dark lines pattern
2
Cause
Different order of ink colors due to bi-direction printing
–
Depending on the situation, perform a combination of the solutions below.
Solution
Print in the image improvement [MEDIUM] or [HIGH].
(
P.3-34 IMAGE IMPROVEMENT)
(
P.3-26 PRINT DIRECTION)
Print in the print direction [UNIDIR].
Set the print direction by the RIP software.
In the RIP software setting, choose the mode for unidirectional print ("Unidirectional",
"Outward", etc.) and then print.*
(
P.3-25 PRINT MODE)
Print in the print mode [QUALITY].
Set the print mode by the RIP software.
In the RIP software setting, choose the mode to increase paths (“High Quality”, “PASS”, “Quality”,
etc.) and then print.*
*To change the settings, contact the RIP software sales agency.
ꢀꢀ
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Dark lines on the print..."
pattern 3"
Dark lines
Dark lines pattern
3
Cause
The media advance is not properly adjusted.
The ink dries slowly.
–
–
Depending on the situation, perform a combination of the solutions below.
Solution
Print in the image improvement [MEDIUM] or [HIGH].
(
P.3-34 IMAGE IMPROVEMENT)
Change the pressure force using the Pressure roller up/down lever.
(
P.2-34 How to switch the pressure)
Print the image and adjust the media advance value.
P.4-32 Change during online printing
（
）
Raise the heater temperature.
(
P.2-41 Changing temperature using the heater control menu)
Raise the temperature of the front heater, print heater and rear heater by 5ºC from 45ºC,
40ºC and 45ºC respectively. Be careful not to lose the temperature balance.
(
P.3-26 PRINT DIRECTION)
Print in the print direction [UNIDIR].
Set the print direction by the RIP software.
In the RIP software setting, choose the mode for unidirectional print ("Unidirectional",
"Outward", etc.) and then print.*
(
P.3-25 PRINT MODE)
Print in the print mode [QUALITY].
Set the print mode by the RIP software.
In the RIP software setting, choose the mode to increase paths (“High Quality”, “PASS”, “Quality”,
etc.) and then print.*
*To change the settings, contact the RIP software sales agency.
ꢀꢁ
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Dark lines on the print..."
pattern 5"
Dark lines
Dark lines pattern
5
Cause
Ink does not penetrate into media due to its surface
condition
–
–
The small error of the ink droplet position on the media
Depending on the situation, perform a combination of the solutions below.
Solution
Print in the image gradient [HIGHLIGHT2].
(
P.3-31 IMAGE GRADIENT)
(
P.3-26 PRINT DIRECTION)
Change the print direction.
Change the print direction from [BIDIR] to [UNIDIR], or from [UNIDIR] to [BIDIR] and then
print.
Set the print direction by the RIP software.
In the RIP software setting, choose the mode for unidirectional print ("Unidirectional",
"Outward", etc.) and then print.*
*To change the settings, contact the RIP software sales agency.
ꢀ3
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Stain
on the print
[Basic image]
Main symptoms
Stain
pattern
1
ꢀ5
Go to page
Stain
pattern
2
ꢀ6
Go to page
Stain
pattern
3
ꢀ7
Go to page
Stain
pattern
4
ꢀ8
Go to page
ꢀ4
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Stain on the print..."
pattern 1"
Stain
Stain pattern
1
Cause
Ink spray
–
Depending on the situation, perform a combination of the solutions below.
Solution
Print in the image gradient [HIGHLIGHT1] or[HIGHLIGHT2].
(
P.3-31 IMAGE GRADIENT)
Check that the Print head height is at [NORMAL] and then confirm that
(
P.2-44 Change the Print head height)
the symptom is solved.
Perform the daily maintenance and confirm that the symptom is
(
P.4-3 Regular Inspection / Maintenance (Daily maintenance))
improved.
Perform the Print head cleaning [NORMAL ALL]. Perform [NOZZLE PRINT]
and confirm that the symptom is improved.
(
P.4-19 Print head cleaning,
P.4-8 Performing the nozzle print)
Check the environment temperature.
Use the printer within the room temperatures of 20 to 25ºC.
Replace the media with a media that has been used up to now.
HINT
After switching IMAGE GRADIENT, be sure to adjust the bi-direction position of
Print head. (See page 22 of this Guide)
ꢀ5
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Stain on the print..."
pattern 2"
Stain
Stain pattern
2
Cause
Ink drooling
–
Follow the procedures below.
Solution
*Clean the media edge guards when ink accumulated on them.
Check that no wrinkles or rising exists on the media or that the media is
ꢀ
slantingly set. Set the media again.
Refer to the solutions for White lines pattern 4.
Check that the Print head height is at [HIGH] and then confirm that the
ꢀ
ꢀ
ꢀ
(
P.2-44 Change the Print head height)
symptom is improved.
Perform the daily maintenance and confirm that the symptom is
(
P.4-3 Regular Inspection / Maintenance (Daily maintenance))
improved.
Perform the Print head cleaning [NORMAL ALL]. Perform [NOZZLE PRINT]
and confirm that the symptom is improved.
(
P.4-19 Print head cleaning,
P.4-8 Performing the nozzle print)
Select [RESEAT PRINTHEAD] on the operation panel and move the
carriage. After cleaning the print head nozzle surface, perform [NOZZLE
PRINT] and confirm that the symptom is improved.
ꢀ
(
P.5-23 Cleaning of Print head surface,
P.4-8 Performing the nozzle print)
HINT
– To clean the print head nozzle surface, wipe the print head surface back and
forth lightly, while visually checking, with a Cleaning swab soaked with cap
cleaning liquid.
– When print continues with the color stripe [OFF], the above symptom may occur.
Normally, print with the color stripe [ON].
ꢀ6
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Stain on the print..."
pattern 3"
Stain
Stain pattern
3
Cause
Print head scratched by media (wrinkled media)
–
Depending on the situation, perform a combination of the solutions below.
Solution
Load the media again.
Check that the head securing screws are not loosened.
(
P.2-44 Change the Print head height)
Raise the heater temperature.
(
P.2-41 Changing temperature using the heater control menu)
Be careful not to wrinkle the media.
(
P.2-44 Change the Print head height)
Raise the height of the Print head.
Check the environment temperature.
Use the printer within the room temperature of 20 to 25ºC and the humidity of 30 to
70%.
If the media is under the entire pressure roller, or if wrinkles occur in a
specified position, release the pressure force of pressure roller.
P.2-35 How to use the lifter)
（
Replace the media.
HINT
Also perform the solution for Dark lines pattern 1 on page 10 of this Guide.
ꢀ7
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Stain on the print..."
pattern 2"
Stain
Stain pattern
4
Cause
The left or right edge of media locates near the vacuum
hole.
–
Print head
Media edge guard
Media
Vacuum hole
Platen
Ink from the print head is
drawn through the clearance.
Solution
Shift the media so that the contact of edge of media on the platen to the
media edge guard does not locate near the vacuum.
Media
Vacuum hole
Vacuum hole
NG
OK
Media
Media
HINT
The above stain pattern is explained with yellow ink. Depending on the situation,
the stain may caused by cyan or magenta ink.
ꢀ8
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Bleeding
on the print
[Basic image]
Main symptoms
Bleeding
pattern
1
2
Go to page ꢁ0
Bleeding
pattern
Go to page
ꢁꢀ
ꢀ9
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Bleeding on the print..."
pattern 1"
Bleeding
Bleeding pattern
1
Cause
The ink dries slowly.
Too much ink
–
–
Depending on the situation, perform a combination of the solutions below.
Solution
Raise the heater temperature.
(
P.2-41 Changing temperature using the heater control menu)
Raise the temperature of the front heater, print heater and rear heater by 5ºC from 45ºC,
40ºC and 45ºC, respectively. Be careful not to lose the temperature balance.
Print in the image gradient [HIGHLIGHT1] or[HIGHLIGHT2].
(
P.3-31 IMAGE GRADIENT)
Print in the print direction [UNIDIR] or in the print mode [QUALITY].
(
P.3-26 PRINT DIRECTION,
P.3-25 PRINT MODE)
Set the print direction or mode by the RIP software.
In the RIP software setting, choose the mode for unidirectional print ("Unidirectional",
"Outward", etc.) or the mode to increase paths (“High Quality”, “PASS”, “Quality”, etc.) and then
print.
When printing in the print mode [DENSITY], change it to [QUALITY].
(
P.3-25 PRINT MODE)
Set the print mode by the RIP software.
In the RIP software setting, cancel the mode to increase the ink amount ("default", “normal”,
etc.) and then print.*
*To change the settings, contact the RIP software sales agency.
HINT
After switching IMAGE GRADIENT, be sure to adjust the bi-direction position of
Print head. (See page 22 of this Guide)
ꢁ0
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Bleeding on the print..."
pattern 2"
Bleeding
Bleeding pattern
2
Cause
Mismatch of the Print head height
Shift of the Print head position
–
–
–
–
Shift of the Print head bi-direction position
Shift of the Print head vertical position
Depending on the situation, perform a combination of the solutions below.
Solution
Check the Print head height.
(
P.2-44 Change the Print head height)
Confirm that the Print head height is not kept at“HIGH”or“NORMAL”.
Adjust the Print head position.
(
P.4-39 [PH TO PH] adjustment procedure)
Adjust the Print head’s right and left position.
(
P.4-41 [ADJUST PH R/L] adjustment procedure)
Adjust the Print head's bi-direction position.
(
P.4-34 Adjustment procedure of [BIDIRETION1/2/3])
Refer to“Adjustment of bi-direction position”on page 22 of this Guide.
<Shift of the Print head vertical position>
Adjust the Print head's nozzle position.
(
P.4-36 Adjustment procedure of [NOZZLE POS ADJ])
ꢁꢀ
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Appendix Adjustment of bi-direction position
Adjust the bi-direction position of each head. Reading the result of [BIDIRECTION1],
[BIDIRECTION2] and [BIDIRECTION3] print, enter the value.
This Printer has preset bi-direction position adjustment values for
After selecting ADJUST MENU, press
display [BIDIR ADJ1 L].
key to
6.
major media. Basically, the adjustment is not required. But, if you
notice the followings in the bi-directional print ([BIDIR]) shown in
page 21 of this Guide, print the bi-directional adjustment pattern
and set each of the Print head position correctly.
- bleeding (in a single color or diꢁerent colors)
- bleeding of sharp lines such as register marks (in a single color
or diꢁerent colors)
#BIDIR ADJ1 L
XXXXXX
#Y
>+00
- uneveness of mixed colors
Transfer of the preset values are eꢁective only when new media are registered by
Press
the head color with
key to move the cursor and change
7.
*
Windows or when the existing media information is copied by panel operation.
,
keys.
#BIDIR ADJ1 L
XXXXXX
Set the printer to the offline.
1.
#M
>+00
(Press the
key.)
Press
key to decide the head color to be
8.
INK
MEDIA
MEDIA REG
M.ADV
corrected and make it ready for entering the
parameter.
Press
key twice to display ADJUST.
2.
3.
#BIDIR ADJ1 L
#M *+00
XXXXXX
PRINTER
ADJUST
SETUP
HEATER
In the [BIDIRECTION] patterns, enter the
numeral of pattern where two lines of each
color Print head are aligned in one.
Enter the number of the pattern where two lines are
aligned most closely. For example, when setting the M
color Print head, in “-21”in the ꢀgure to the right, two lines
are separated and in “-8”two lines are aligned in one. So
“-8”is the correct value.
9.
Press
adjustment pattern.
key and then
key to display the
#TEST PRINT
＊NOZZLE PRINT
Press key to select [BIDIRECTION1].
4.
5.
Then, press
key.
#TEST PRINT
＊BIDIREC TION1
Two lines
Two lines
are
* When adjusting [NORMAL2] print mode, select [BIDIRECTION2]
and adjusting [FINE DRAFT] print mode, select [BIDIRECTION3].
are aligned
NG
separated.
in one.
OK
-21
-8
Select the digit with
,
keys and change the value with
Press
key. Then, the adjustment pattern in
,
keys.
the figure shown below is printed.
#BIDIR ADJ1 L
XXXXXX
XXXXXX
#TEST PRINT
#M
>-08
＊EXECUTING
+ 3 1
+ 4
+ 3
+ 2
+ 1
0
Press
key.
10.
#BIDIR ADJ1 L
#M >-08
- 3 2
2 8
- 2 8
- 2 9
- 3 0
- 3 1
- 3 2
Adjust [BIDIR ADJ1 R] using the same method.
Adjust other colors using the same method.
11.
12.
ꢁꢁ
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memo
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