Scientific Atlanta Modem DPX110 User Guide

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CAUTION  
RISK OF ELECTRIC SHOCK  
DO NOT OPEN  
AVIS  
2
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3
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AC  
4
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WebSTARTM  
Ethernet  
USB  
CAT5/RJ-45  
USB  
CD-ROM  
VCR  
DHCT  
5
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..................................................................................6  
..........................................................................7  
..........................................................................8  
Internet  
56K  
WebSTAR  
ISDN DSL  
DPX 110  
WebSTAR  
WebSTAR  
.............................9  
...........................10  
......................................................................11  
10BaseT  
100BaseT Ethernet USB  
TCP/IP ....................................................................12  
LED  
USB  
.......................................................15  
.........................................................................16  
.....................................................18  
CableLibs  
DOCSIS  
.................................................................................19  
6
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Internet  
MAC  
DOCSIS  
SER.NO.  
MAC  
MAC  
Internet  
MODEL DPX110  
CABLE MODEM  
P/N XXXXXX  
SER. NO.  
Internet  
Internet  
ISP  
Internet  
SM0000000  
MAC  
World Wide Web  
Internet  
MADE IN TAIWAN  
T9434  
000000-000000  
7
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USB  
Windows 98/98SE/ME/2000 PC  
USB  
PC  
PC  
Pentium MMX 133  
32 MB RAM  
Netscape Internet Explorer  
CD-ROM  
Macintosh  
MAC OS 7.5  
32 MB  
Ethernet  
Windows 95  
PC  
TCP/IP  
TCP/IP  
Macintosh  
10BaseT 100BaseT Ethernet  
NIC  
8
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1
2
Power  
PC  
Ethernet/USB  
Ethernet/USB  
3
4
Cable  
Status  
9
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1
2
3
4
Cable In  
USB  
F
12 Mbps USB  
RJ-45 Ethernet  
USB  
Ethernet  
Reset  
10BaseT  
100BaseT Ethernet  
5
12  
AC  
DC  
AC  
10  
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1.  
2.  
CABLE IN  
USB  
DHCT  
CH+  
CHñ  
VOLñ  
VOL+  
MENU  
GUIDE  
INFO  
A/B  
POWER  
BYPASS  
CABLE  
IN  
3.  
4.  
Ethernet  
USB  
/
Power Supply  
5.  
6.  
ETHERNET  
TCP/IP  
12 14  
USB  
RESET  
TCP/IP  
12 VDC  
0.6A Max  
Ethernet  
15  
USB  
T9355  
11  
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Windows Macintosh  
5.  
6.  
7.  
TCP/IP  
Microsoft  
TCP/IP  
8.  
TCP/IP Ethernet  
TCP/IP  
USB  
Ethernet  
NIC  
9.  
IP  
IP  
TCP/IP  
10.  
1.  
2.  
3.  
4.  
11.  
12.  
13.  
14.  
15.  
DNS  
DNS  
......  
TCP/IP  
TCP/IP  
8
12  
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6.  
7.  
TCP/IP  
802.3  
Macintosh  
Ethernet  
Ethernet  
TCP/IP  
1.  
2.  
TCP/IP  
TCP/IP  
Macintosh  
Command Apple  
Macintosh  
3.  
4.  
8.  
TCP/IP  
Option  
P
R
/
DHCP  
5.  
TCP/IP  
TCP/IP  
9.  
10.  
TCP/IP  
13  
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Internet  
IP  
IP  
1.  
2.  
winipcfg  
winipcfg  
IP  
3.  
Ethernet  
Ethernet  
IP  
4.  
5.  
IP  
IP  
IP  
14  
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6.  
7.  
USB  
USB  
USB  
USB  
......  
10  
20  
1.  
2.  
CD-ROM  
8.  
9.  
Power  
Status  
USB  
USB  
3.  
4.  
5.  
CD-ROM  
15  
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Internet  
Internet  
ISP  
Internet  
Internet  
Ethernet  
16  
WebSTAR  
WebSTAR  
USB  
10BaseT  
Ethernet  
100BaseT Ethernet  
Ethernet  
16  
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Ethernet  
Ethernet  
100BaseT Ethernet  
75  
10BaseT  
Ethernet  
Ethernet  
14  
Windows 95/98 IP  
IP  
NIC  
USB  
NIC  
USB  
17  
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15  
USB  
Windows  
98/98SE/ME/2000  
USB  
AC  
AC  
MAC  
Power  
Status  
TCP/IP  
18  
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Scientific-Atlanta Scientific-Atlanta  
WebSTAR  
Scientific-Atlanta, Inc.  
Scientific-Atlanta, Inc.  
Scientific-Atlanta  
© 2001 Scientific-Atlanta, Inc.  
Scientific-Atlanta, Inc.  
19  
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CAUTION  
RISK OF ELECTRIC SHOCK  
DO NOT OPEN  
AVIS  
20  
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21  
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AC  
22  
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WebSTARTM  
Ethernet  
USB  
CAT5/RJ-45  
USB  
CD-ROM  
VCR  
DHCT  
23  
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WebSTAR  
Internet  
WebSTAR DPX 110  
.................................................................................24  
.........................................................................25  
.........................................................................26  
56K  
ISDN DSL  
USB  
WebSTAR  
WebSTAR  
............................27  
............................28  
......................................................................29  
10BaseT  
LED  
100BaseT Ethernet  
TCP/IP .....................................................................30  
USB  
........................................................33  
..........................................................................34  
......................................................36  
DOCSIS  
..................................................................................37  
24  
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Internet  
MAC  
DOCSIS  
SER. NO.  
MAC  
MAC  
Internet  
MODEL DPX110  
CABLE MODEM  
P/N XXXXXX  
SER. NO.  
Internet  
Internet  
ISP  
Internet  
SM0000000  
MAC  
World Wide Web  
Internet  
MADE IN TAIWAN  
T9434  
000000-000000  
25  
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USB  
Windows 98/98SE/ME/2000  
USB  
Pentium MMX 133  
32 MB RAM  
Netscape Internet Explorer  
CD-ROM  
Macintosh  
MAC OS 7.5  
32 MB  
Ethernet  
Windows 95  
TCP/IP  
TCP/IP  
Macintosh  
10BaseT 100BaseT Ethernet  
NIC  
26  
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WEBSTAR  
1
2
Power  
PC  
Ethernet/USB  
Ethernet /USB  
3
4
Cable  
Status  
27  
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WEBSTAR  
1
2
3
4
Cable In  
USB  
F
12 Mbps USB  
RJ-45 Ethernet  
USB  
Ethernet  
Reset  
10BaseT  
100BaseT Ethernet  
5
12  
AC  
DC  
AC  
28  
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1.  
2.  
CABLE IN  
DHCT  
CH+  
CHñ  
VOLñ  
VOL+  
MENU  
GUIDE  
INFO  
A/B  
POWER  
BYPASS  
CABLE  
IN  
3.  
4.  
Ethernet  
USB  
USB  
/
Power Supply  
5.  
6.  
ETHERNET  
TCP/IP  
RESET  
USB  
12 VDC  
0.6A Max  
30 32  
USB  
TCP/IP  
Ethernet  
33  
29  
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TCP/IP  
5.  
6.  
7.  
Windows Macintosh  
TCP/IP  
Microsoft  
Windows 95/98 TCP/IP  
TCP/IP  
IP  
8.  
TCP/IP Ethernet  
TCP/IP  
USB  
Ethernet  
NIC  
9.  
IP  
TCP/IP  
1.  
2.  
3.  
4.  
10.  
11.  
12.  
DNS  
DNS  
......  
TCP/IP  
TCP/IP  
13.  
14.  
15.  
8
30  
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TCP/IP  
Macintosh  
TCP/IP  
6.  
TCP/IP  
802.3  
Macintosh  
Ethernet  
TCP/IP  
Ethernet  
7.  
1.  
2.  
3.  
4.  
TCP/IP  
TCP/IP  
Macintosh  
Command Apple  
Macintosh  
8.  
Option  
P
R
TCP/IP  
/
DHCP  
9.  
5.  
TCP/IP  
TCP/IP  
10.  
TCP/IP  
31  
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TCP/IP  
Windows 95/98 IP  
Internet  
IP  
IP  
1.  
2.  
3.  
winipcfg  
winipcfg  
Ethernet  
IP  
IP  
Ethernet  
4.  
5.  
;
IP  
IP  
IP  
32  
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USB  
Windows 98/98SE/ME/2000  
USB  
6.  
7.  
USB  
USB  
USB  
......  
10 20  
1.  
2.  
USB  
CD-ROM  
8.  
9.  
Power  
USB  
Status  
USB  
3.  
4.  
5.  
CD-ROM  
33  
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Internet  
Internet  
ISP  
Internet  
Internet  
Ethernet  
WebSTAR  
16  
WebSTAR  
USB  
10BaseT  
100BaseT Ethernet  
Ethernet  
Ethernet  
34  
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75  
Ethernet  
Ethernet  
100BaseT Ethernet  
Ethernet  
10BaseT  
Ethernet  
32  
Windows 95/98 IP  
IP  
NIC  
USB  
NIC  
USB  
35  
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33  
USB  
Windows  
98/98SE/ME/2000  
USB  
AC  
AC  
MAC  
Power  
Status  
TCP/IP  
36  
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Scientific-Atlanta Scientific-Atlanta  
WebSTAR  
Scientific-Atlanta, Inc.  
Scientific-Atlanta, Inc.  
Scientific-Atlanta  
© 2001 Scientific-Atlanta, Inc.  
Scientific-Atlanta, Inc.  
37  
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IMPORTANT RULES FOR SAFE OPERATION  
Read and Retain These  
Instructions  
CAUTION  
• Read all of the instructions  
before you operate this  
equipment. Give particular  
attention to all safety  
precautions. Retain the  
instructions for future  
reference.  
RISK OF ELECTRIC SHOCK  
DO NOT OPEN  
AVIS  
This symbol is intended to alert you that  
uninsulated voltage within this product may  
have sufficient magnitude to cause electric shock.  
Therefore, it is dangerous to make any kind of  
contact with any inside part of this product.  
CAUTION: To reduce the risk of electric  
shock, do not remove cover (or back).  
No user-serviceable parts inside. Refer  
servicing to qualified service personnel.  
• Comply with all warning  
and caution statements in  
the instructions. Observe all  
warning and caution  
symbols that are affixed to  
this equipment.  
This symbol is intended to alert you of the  
presence of important operating and  
maintenance (servicing) instructions in the  
literature accompanying this product.  
WARNING  
TO PREVENT FIRE OR ELECTRIC SHOCK,  
DO NOT EXPOSE THIS UNIT TO RAIN OR  
MOISTURE.  
• Comply with all instructions  
that accompany this  
equipment.  
38  
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IMPORTANT RULES FOR SAFE OPERATION,continued  
Cleaning the Equipment  
Ventilation  
Before cleaning this equipment, unplug it from the  
electrical outlet. Use a damp cloth to clean this  
equipment. Do not use a liquid cleaner or an aerosol  
cleaner. Do not use a magnetic/static cleaning device  
(dust remover) to clean this equipment.  
This equipment has openings for ventilation that protect  
it from overheating. To ensure the reliability of this  
equipment, do not obstruct the openings.  
• Do not place other equipment, lamps, books, or any  
other object on the top of or beside this equipment.  
Placement  
• Do not place this equipment in any of the locations that  
follow:  
- On a bed, sofa, rug, or similar surface  
- Over a radiator or a heat register  
- In an enclosure, such as a bookcase or equipment  
rack, unless the installation provides proper  
ventilation  
Place this equipment in a location that is close enough  
to an electrical outlet to accommodate the length of the  
power cord. Place this equipment on a stable surface.  
The surface must support the size and weight of this  
equipment. Place this equipment either horizontally or  
vertically.  
Overloading  
WARNING:  
Do not overload electric outlets, extension cords, or  
integral convenience receptacles, as this can result  
in a risk of fire or electric shock. For equipment that  
requires battery power or other sources to operate,  
refer to the operating instructions for that  
equipment.  
Avoid personal injury and damage to this  
equipment. An unstable surface may cause  
this equipment to fall.  
Accessories  
Do not use accessories with this equipment unless  
recommended by your cable service provider.  
39  
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IMPORTANT RULES FOR SAFE OPERATION,continued  
Object and Liquid Entry  
Power Cord Protection  
Never push objects of any kind into this product  
through openings as they may touch dangerous voltage  
points or short out parts that could result in a fire or  
electric shock. Do not expose this equipment to liquid or  
moisture. Do not place this equipment on a wet surface.  
Do not spill liquids on or near this equipment.  
Arrange all power cords so that people cannot walk on  
the cords, place objects on the cords, or place objects  
against the cords, which can damage the cords. Pay  
particular attention to cords that are at plugs, at  
electrical outlets, and at the places where the cords exit  
the equipment.  
Lightning and Power Surges  
Power Sources  
Plug your equipment into a surge protector in order to  
reduce the risk of damage from lightning strikes and  
power surges. If you are unsure of the type of surge  
protector to use, contact your local cable service  
provider.  
A label on the AC power adapter which is supplied  
with this equipment, indicates the correct power source  
for this equipment. Operate this equipment only from  
an electrical outlet that has the voltage and frequency  
that the label indicates.  
If you are unsure of the type of power supply to your  
residence, consult Scientific-Atlanta, Inc., or your local  
power company.  
Servicing  
Do not open the cover of this equipment. If you open the  
cover, your warranty will be void. Refer all servicing to  
qualified personnel only. Contact your cable company  
for instructions.  
Grounding  
This equipment has a three-prong plug. Properly  
ground (earth) this equipment by inserting the plug into  
a grounded electrical, three-socket outlet.  
If you are unable to insert this plug fully into the outlet,  
contact an electrician to replace your obsolete outlet.  
40  
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IMPORTANT RULES FOR SAFE OPERATION,continued  
Checklist  
Damage that Requires Service  
Equipment Checklist  
For damage that requires service, unplug this  
equipment from the electrical outlet. Contact qualified  
service personnel when any of the following occurs:  
Before you install your cable modem, check  
the items in the carton. The carton should  
contain the following items:  
There is damage to the power cord or plug  
Liquid enters the equipment  
• One WebSTAR™ Cable Modem  
• One twisted pair Ethernet cable  
(CAT5/RJ-45)  
A heavy object falls on the equipment  
There is exposure to rain or water  
• One USB cable  
Operation is not normal (the instructions describe  
the proper operation)  
• One Power Adapter with power cord  
If you drop this equipment, or damage the cabinet  
of this equipment  
• One Vertical Modem Stand (attached to the  
modem)  
If this equipment exhibits a distinct change in  
performance  
• One CD-ROM containing the USB drivers  
Upon completion of any service or repairs to this  
equipment (cable modem), ask the service technician to  
perform safety checks to determine that the equipment  
is in proper operating condition.  
Note: You will need an optional cable  
signal splitter and additional standard RF  
coaxial cable if you want to connect a VCR,  
a Digital Home Communications Terminal  
(DHCT) or a set-top converter, or a TV to  
the same cable connection as your cable  
modem.  
41  
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Overview  
WebSTAR Cable Modem Features  
Contents  
Overview................................................................. 42  
Welcome to the world of high-speed Internet access.  
Your new WebSTAR Model DPX 110 Cable Modem  
offers the following outstanding features:  
Getting Started ...................................................... 43  
System Requirements ........................................... 44  
WebSTAR Cable Modem Front Panel ............... 45  
WebSTAR Cable Modem Back Panel................. 46  
Connection Diagram ............................................. 47  
TCP/IP Configuration .......................................... 48  
USB Drivers Installation ...................................... 51  
Troubleshooting .................................................... 52  
Tips for Improved Performance ......................... 54  
Notices ..................................................................... 55  
• Two-way, high-speed data rates much  
faster than 56K analog modems, ISDN, or DSL  
• Plug and Play operation for easy setup  
and installation  
• 10BaseT or 100BaseT Ethernet or USB connection  
• Clear LED display  
• Vertical or horizontal placement  
• Data Over Cable System Interface  
Specifications (DOCSIS) compliance ensures  
interoperability with most cable service  
providers  
• CableLabs Data Over Cable System Interface  
Specifications (DOCSIS) certification ensures inter-  
operability with other certified cable modems and  
certified cable service providers.  
42  
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Getting Started  
Contacting Your Local Cable Service Provider  
You must also give your cable service provider  
the following information:  
You need to set up an Internet access account with  
your local cable service provider in order to use  
your cable modem. When you contact your cable  
service provider, verify the following conditions:  
• The serial number of the modem  
• The Media Access Control (MAC) address of  
the modem  
• The cable service to your home supports  
two-way, DOCSIS-compatible cable modem  
access. If your cable company does not  
provide two-way service, this modem will not  
be able to communicate with your cable service  
provider’s Internet access service.  
These numbers appear on a white bar code  
label located on the side of the cable modem.  
The serial number consists of a series of  
alpha-numeric characters located directly  
under the SER.NO. bar code. The MAC  
address consists of a series of alpha-numeric  
characters located directly under the MAC  
bar code. The following example illustrates a  
sample bar code label.  
• You have an active RF coaxial cable line near  
your PC, and is it capable of two-way cable  
modem service. If your current cable input is  
not conveniently located near your PC,  
MODEL DPX110  
CABLE MODEM  
P/N XXXXXX  
your cable service provider can install one.  
• You have an Internet access account. Your  
cable service provider will set up your Internet  
access account, and will become your Internet  
Service Provider (ISP) to enable you to send  
and receive e-mail, access the World Wide  
Web, and receive other Internet services.  
SER. NO.  
SM0000000  
MAC  
MADE IN TAIWAN  
T9434  
000000-000000  
43  
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System Requirements  
Introduction  
• An active 10BaseT or 100BaseT Ethernet net-  
work interface card (NIC) installed in your PC.  
This section provides hardware and software  
requirements.  
System Requirements for a USB Connection  
• A PC with Windows 98/98SE/ME/ or  
2000 operating system  
Minimum System Requirements for PCs  
• Personal computer (PC) with a Pentium  
MMX 133 processor or greater  
• 32 MB of RAM  
• A master USB port installed in your PC  
• Netscape or Internet Explorer  
• CD-ROM drive  
Preparing Your Workspace  
Select the location for your workspace giving  
careful consideration to the following:  
• Position your PC and cable modem so  
that they are located near your cable input.  
There should be plenty of room to guide the  
cables away from the modem without  
straining or crimping them.  
Minimum System Requirements for Macintosh  
• MAC OS 7.5  
• 32 MB of RAM  
System Requirements for an Ethernet Connection  
• A PC with Windows 95 operating system  
(or later) with TCP/IP protocol installed, or an  
Apple Macintosh computer with TCP/IP  
protocol installed  
• Air flow around the cable modem should not  
be restricted.  
• Please read this user’s guide thoroughly before  
installing the cable modem.  
44  
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WebSTAR Cable Modem Front Panel  
Front Panel Indicators  
1
Power  
Illuminates solid green to indicate that power is being  
applied to the cable modem  
2
PC  
Illuminates solid green to indicate that an Ethernet/USB  
carrier is present  
Blinks to indicate that Ethernet/USB data is being  
transferred  
1
3
2
4
3
4
Cable  
Status  
Blinks during software upgrade and to indicate cable  
activity  
Illuminates solid green when the modem is registered on the  
network  
Blinks to indicate one of the following conditions:  
• The cable modem is booting up and not ready for data.  
• The cable modem is scanning the network and attempting  
to register.  
• The cable modem has lost registration on the network,  
and will continue blinking until it registers again.  
T9121  
45  
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WebSTAR Cable Modem Back Panel  
Back Panel Connections  
1 Cable In  
F-Connector connects to an active cable signal from your  
cable service provider  
CABLE  
IN  
2 USB  
12 Mbps USB port connects to the USB port on your  
PC  
1
2
U
LISTED  
E188325  
L
C
US  
3 Ethernet  
4 Reset  
RJ-45 Ethernet port connects to the 10BaseT or 100BaseT  
Ethernet port on your PC  
USB  
Reset-to-Default button  
ETHERNET  
CAUTION:  
3
4
This button is for maintenance purposes only.  
Do not use!  
RESET  
12 VDC  
0.6A Max  
5 12 V DC  
Power  
Connects the cable modem to the DC output of the AC  
power adapter that is provided with your cable modem  
5
Connector  
Note: Only use the power cord and the AC power  
adapter that is provided with your cable modem.  
T9122  
46  
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Connection Diagram  
Installation  
The following diagram illustrates one of the various  
connection options that are available to you.  
Follow these steps for proper installation.  
1. Power down your PC and unplug it from the  
power source.  
2. Connect the active RF coaxial cable to the  
connector on the back of the cable modem labeled  
CABLE IN. Use an optional cable signal splitter  
to add a TV, a DHCT or set-top converter, or a  
VCR.  
RF  
Cable  
Cable  
Splitter  
CH+  
VOLñ  
VOL+  
MENU  
GUIDE  
INFO  
A/B  
POWER  
CHñ  
BYPASS  
CABLE  
IN  
RF  
Cables  
3. Connect either the Ethernet port or the USB port  
on the back of the cable modem to your PC using  
the appropriate supplied cable.  
Cable-Ready TV,  
VCR, or Set-Top  
Converter  
USB  
Power Supply  
ETHERNET  
4. Insert the power cord into the power supply on  
the back of the cable modem, and then plug the  
cord into an AC power source.  
RESET  
PC  
5. Plug in and power on your PC.  
12 VDC  
0.6A Max  
Ethernet  
Cable  
Power  
Supply  
6. Configure the TCP/IP protocol, or install the USB  
drivers from the supplied diskette, whichever is  
necessary for your system.  
T9355  
Note: See Configuring TCP/IP on pages 48  
through 50, or Installing the USB Drivers on  
page 51 of this guide for further instructions.  
Note: Professional installation may be available.  
Contact your local cable service provider for further  
assistance.  
47  
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Configuring TCP/IP  
Introduction  
4. Does your PC have the TCP/IP protocol?  
This section contains instructions for configuring  
the TCP/IP protocol for both Windows and  
Macintosh operating systems.  
• If yes, go to step 8.  
• If no, click Add.  
5. Click Protocol; then, click Add.  
Configuring the TCP/IP Protocol for Windows 95/98  
6. In the Manufacturers list, click Microsoft.  
Note: You need to have either an Ethernet  
Network Interface Card (NIC) with the TCP/IP  
communications protocol installed on your system,  
or a USB network interface, before you install your  
cable modem.  
7. In the Network Protocols list, scroll to and click  
TCP/IP; then, click OK.  
8. Scroll to and click the TCP/IP Ethernet Adapter  
protocol; then, click Properties.  
Follow these steps to install and configure the  
TCP/IP protocol on your PC.  
9. Click the IP Address tab; then, select Obtain an IP  
address automatically.  
1. Click Start, select Settings, and choose Control  
Panel. The Control Panel window appears.  
10. Click the Gateway tab and verify that these  
fields are empty. If they are not empty, highlight  
and delete all information from the fields.  
2. In the Control Panel window, double-click the  
Network icon. A list of installed network  
components appears.  
11. Click the DNS Configuration tab; then,  
select Disable DNS.  
3. Under the Configuration tab, read the list of  
installed network components to verify your  
PC contains the TCP/IP protocol.  
12. Click OK. The Copying Files... window appears.  
48  
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Configuring TCP/IP, continued  
4. Click the Up/Down selector arrows located  
to the right of the Connect Via section of the  
TCP/IP window; then, click Using DHCP Server.  
13. When the system finishes copying the files,  
click OK.  
14. Close all networking windows.  
5. Click Options in the TCP/IP window; then,  
click Active in the TCP/IP Options window.  
15. When the System Settings Change dialog box  
appears, click YES to restart your computer.  
Note: In some cases, the Load only when  
needed option will not appear. If it is visible,  
select the option. A check mark appears  
in the option.  
Configuring the TCP/IP Protocol on a Macintosh  
Note: Many Macintosh computers have Ethernet  
devices installed at the factory.  
6. Verify that the Use 802.3 option located in the  
upper right-hand corner of the TCP/IP window is  
unchecked. If there is a check mark in the option,  
deselect the option; then, click Info in the lower  
left-hand corner.  
Follow these steps to verify that the TCP/IP  
communications protocol and an Ethernet device is  
installed on your system.  
1. Click the Apple icon in the upper left corner  
of the Finder. Scroll down to Control Panels;  
then, click TCP/IP.  
7. Is there a Hardware Address listed in this  
window?  
2. Click Edit on the Finder (gray bar) at the top  
of the screen. Scroll down to the bottom of the  
menu; then, click User Mode.  
• If yes, click OK. To close the TCP/IP Control  
Panel window, click File; and then, scroll  
down to click Close.  
3. Click Advanced in the User Mode window;  
• If no, you must power down your Macintosh.  
then, click OK.  
49  
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Configuring TCP/IP, continued  
Renewing the IP Address for Windows 95/98  
8. With the power off, simultaneously press and  
hold down the Command (Apple), Option, P,  
and R keys on your keyboard. Keeping those  
keys pressed down, power on your  
If your PC cannot access the Internet after the cable  
modem is online, it is possible that your PC did not  
renew its IP address. Follow these steps to renew  
the IP address on your PC.  
Macintosh. The computer will start, and you  
will hear the Apple chime; do not release these  
keys.  
1. Click Start, and then click Run to open the Run  
window.  
9. Continue pressing these keys for up to three  
chimes, then release the keys and allow the  
computer to restart.  
2. Type winipcfg in the Open field, and click OK  
to execute the winipcfg command. The IP  
Configuration window appears.  
10. When fully rebooted, verify that all TCP/IP  
settings match those in the preceding  
instructions. If your computer still does not  
have a Hardware Address, contact your local  
Apple authorized dealer or Apple technical  
support.  
3. Click the down arrow to the right of the top field,  
and select the Ethernet adapter that is installed  
on your PC. The IP Configuration window  
displays the Ethernet adapter information.  
4. Click Release; then, click Renew. The IP  
Configuration window displays a new IP  
address.  
5. Click OK to close the IP Configuration  
window.  
50  
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Installing the USB Drivers  
Installing the USB Drivers for Windows 98/98SE/ME/2000  
5. In the Add New Hardware Wizard window,  
If your PC has a USB interface, follow these  
steps to install the provided USB drivers. If your  
PC does not have a USB interface, you may skip  
this procedure.  
select CD ROM drives; then, click Next.  
6. In the Add New Hardware Wizard window,  
select The updated driver (Recommended);  
then, click Next.  
1. Insert the USB Cable Modem Driver Installation  
7. In the Add New Hardware Wizard window,  
click Next. The Copying Files...window  
appears. You will wait about 10 to 20 seconds,  
and then the Add New Hardware Wizard  
window reappears. Installation is complete.  
disk into the floppy disk A drive of your PC.  
2. Wait until the Power and Status indicators on  
the cable modem illuminate solid green; then,  
plug the USB cable into the USB port on your  
PC. The Add New Hardware Wizard window  
appears.  
8. Click Finish. The System Settings Change  
window appears.  
9. Click Yes to restart your computer.  
3. Click Next.  
4. In the Add New Hardware Wizard window,  
select Search for the best driver for your  
device (Recommended); then, click Next.  
51  
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Troubleshooting  
Frequently Asked Questions  
Q. What if I don’t subscribe to cable TV?  
Q. Once my cable modem is connected, how do I  
access the Internet?  
A. If cable TV is available in your area, data  
service may be made available with or without  
subscribing to cable TV service. Contact your  
local cable service provider for complete informa-  
tion on cable services, including high-speed  
Internet access.  
A. Your local cable service provider becomes your  
Internet Service Provider (ISP), offering a wide  
range of services including e-mail, chat, news, and  
information services.  
Q. Can I watch TV and surf the Internet at the  
same time?  
Q. How do I arrange for installation?  
A. Professional installation from your cable  
service provider may be provided. A professional  
installation ensures proper cable connection to  
the modem and to your PC, and ensures proper  
configuration of all hardware and software  
settings.  
A. Absolutely! You can connect your TV and your  
cable modem to the cable network using an  
optional cable signal splitter.  
Q. Can I run more than one device on the  
modem?  
A. Yes—a single WebSTAR Cable Modem will  
support up to 16 devices using an Ethernet hub,  
which you can purchase at your local PC or office  
supply retailer.  
Q. How does the WebSTAR Cable Modem  
connect to my computer?  
A. The cable modem connects to the USB port or  
the 10BaseT or 100BaseT Ethernet port on your  
PC. If your PC is not equipped with an Ethernet  
interface, an Ethernet card is available from your  
local PC or office supply retailer, or from your  
cable service provider.  
52  
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Troubleshooting , continued  
Common Troubleshooting Issues  
The modem does not register a cable  
connection.  
The modem does not register an Ethernet  
connection.  
Even new computers do not always have  
Ethernet capabilities. Be sure to verify that  
your computer has a 10BaseT or 100BaseT  
Ethernet card and that the Ethernet driver  
software isproperly installed. If you purchase  
and install an Ethernet card, follow the  
installation instructions very carefully.  
• The modem works with a standard, 75-ohm,  
RF coaxial cable. If you are using a different  
cable, your cable modem will not function  
properly. Contact your cable service  
provider to determine whether you are  
using the correct cable.  
• Verify that you have followed the  
procedure for Renewing the IP address  
for Windows 95/98 on page 50 earlier in  
this guide.  
• Your NIC card or USB interface may be  
malfunctioning. Refer to the trouble-  
shooting information in the NIC or  
USB documentation.  
53  
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Tips for Improved Performance  
Check and Correct  
If your cable modem does not perform as  
expected, the following tips may help. If you need  
further assistance, contact your cable service  
provider.  
• Verify that you have followed the procedure for  
Installing the USB Drivers for Windows 98  
98SE/ME/2000 on page 51 of this guide.  
• Verify that you have called your cable service  
provider and given them the serial number  
and MAC address of your cable modem.  
• Verify that the plug to your cable modem AC  
adapter is properly inserted into an electrical  
outlet.  
• If you are using a cable signal splitter so  
that you can connect the cable modem to  
other devices, remove the splitter and  
• Verify that your cable modem AC adapter is  
not plugged into an electrical outlet that is  
controlled by a wall switch. If the electrical  
outlet is controlled by a wall switch, make sure  
the switch is in the ON position.  
• Verify that the Power and Status indicators on  
the front panel of your cable modem are  
illuminated.  
reconnect the cables so that the cable  
modem is connected directly to the cable input.  
If the cable modem functions properly  
connected in this way, the cable signal splitter  
may be defective and may need to be replaced.  
• Verify that all cables are properly connected,  
and that you are using the correct cables.  
• Verify that your cable service is active and that  
it supports two-way service.  
• Verify that your TCP/IP is properly installed  
and configured.  
54  
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Notices  
Trademarks  
Software Use Notice  
Scientific-Atlanta, the Scientific-Atlanta ARCs Logo, and  
The software described in this document is copyrighted and  
furnished to you under a license agreement. You may only  
use or copy this software in accordance with the terms of  
your license agreement.  
WebSTAR are registered trademarks of Scientific-Atlanta,  
Inc.  
Other trademarks listed herein are the property of their  
respective owners.  
Firmware Use Notice  
The firmware in this equipment is copyrighted. You may  
only use the firmware in the equipment in which it is  
provided. Any reproduction or distribution of this firmware,  
or any portion of it, without express written consent is  
prohibited.  
Disclaimer  
Scientific-Atlanta, Inc. assumes no responsibility for errors or  
omissions that may appear in this guide. Scientific-Atlanta  
reserves the right to change this guide at any time without  
notice.  
Documentation Copyright Notice  
© 2001 Scientific-Atlanta, Inc. All rights reserved.  
Printed in Taiwan.  
Information in this document is subject to change without  
notice. No part of this document may be reproduced in any form  
without the express written permission of Scientific-Atlanta, Inc.  
55  
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58  
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ꢉꢊ  
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CAUTION  
.
RISK OF ELECTRIC SHOCK  
DO NOT OPEN  
.
AVIS  
.
.
(
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.
.
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74  
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75  
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.
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.
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76  
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(CAT5/RJ-45) 1  
USB  
1
1
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CD-ROM 1  
: VCR, Digital Home Communications  
Terminal (DHCT)  
TV  
(set-top)  
(
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RF  
.
(
)
,
.
77  
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.
...................................................................................78  
...........................................................................79  
..............................................................80  
WebSTAR  
, ISDN  
DPX 110  
DSL  
.
56K  
WebSTAR  
.................................81  
.................................82  
WebSTAR  
..........................................................................83  
.............................................................84  
................................................87  
10BaseT  
100BaseT  
USB  
TCP/IP  
USB  
LED  
..........................................................................88  
...................................................90  
CableLabs Data Over Cable System Interface  
Specifications (DOCSIS)  
...................................................................................91  
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:
.
MAC(Media Access Control)  
.
DOCSIS  
. SER.NO  
.
. MAC  
MAC  
,
.
.
.
PC  
.
MODEL DPX110  
CABLE MODEM  
P/N XXXXXX  
.
SER. NO.  
.
SM0000000  
MAC  
(ISP)  
,
MADE IN TAIWAN  
T9434  
000000-000000  
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79  
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USB  
.
Windows 98/98SE/ME/  
PC USB  
2000  
PC  
PC  
Pentium MMX 133  
32 MB  
Netscape  
CD-ROM  
Internet Explorer  
:
.
Macintosh  
MAC OS 7.5  
.
32 MB  
.
Windows 95  
TCP/IP  
TCP/IP  
PC  
Apple Macintosh  
10BaseT  
.
100BaseT  
(NIC).  
80  
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1
2
3
4
Power (  
PC  
)
.
/USB  
.
Cable (  
Status (  
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-USB  
.
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.
.
.
.
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81  
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1
Cable In  
(
)
F-Connector  
2
3
USB12  
Mbps  
USB  
Ethernet (  
) RJ-45 Ethernet  
10BaseT  
100BaseT  
4
Reset (  
)
5
12 Volt DC Power  
Connector  
12 V DC  
AC  
DC  
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.
.
1. PC  
.
2.  
RF  
CABLE  
IN  
. TV,  
DHCT  
VCR  
USB  
.
.
CH+  
CHñ  
VOLñ  
VOL+  
MENU  
GUIDE  
INFO  
A/B  
POWER  
BYPASS  
CABLE  
IN  
3.  
4.  
Ethernet  
PC  
.
USB  
Power Supply  
AC  
ETHERNET  
5. PC  
6.  
.
TCP/IP  
RESET  
USB  
87  
12 VDC  
0.6A Max  
.
:
84  
86  
TCP/IP  
USB  
.
:
.
.
83  
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5. Protocol  
Add  
.
Windows Macintosh  
TCP/IP  
.
6.  
Microsoft  
.
7.  
TCP/IP  
.
OK  
:
8. TCP/IP Ethernet Adapter  
(NIC)  
PC TCP/IP  
Settings  
TCP/IP  
Properties  
.
USB  
.
9. IP Address  
Obtain an IP address  
.
,
automatically  
.
10. Gateway  
1. Start  
.
Control Panel  
.
.
.
11. DNS Configuration  
Disable  
2.  
Network  
DNS  
.
.
.
12. OK  
.
...  
.
3. Configuration  
PC TCP/IP  
13.  
14.  
15.  
OK  
.
.
.
4. PC TCP/IP  
?
YES  
8
Add  
.
.
.
84  
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6. TCP/IP  
Use 802.3  
.
:
Macintosh  
.
TCP/IP  
.
.
,
Info  
.
1.  
Apple  
7.  
?
. Control Panels  
OK  
. TCP/IP Control  
Close  
TCP/IP  
Mode  
.
Panel  
, File  
.
2.  
(
)
Edit  
.
User  
OK  
, Macintosh  
.
.
8.  
Command (Apple), Option,  
3. User Mode  
Advanced  
.
P
R
.
Macintosh  
Apple  
.
4. TCP/IP  
Connect Via  
.
Up/Down  
.
,
9.  
Using DHCP Server  
5. TCP/IP Options  
TCP/IP Options Active  
.
.
,
.
,
.
.
10.  
TCP/IP  
.
: Load only when needed  
.
,
Apple  
.
Apple  
.
.
85  
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PC  
, PC IP  
.
PC IP  
Run  
.
1. Start  
.
2. Open  
winipcfg  
winipcfg  
OK  
. IP  
.
3.  
, PC  
.
IP  
.
4. Release  
Renew  
. IP  
IP  
IP  
.
5. OK  
.
86  
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5. Add New Hardware Wizard  
drives Next  
CD-ROM  
.
USB  
USB  
,
. PC USB  
.
6. Add New Hardware Wizard  
(Recommended)  
The updated driver  
Next  
Next  
,
.
1. USB  
CD-ROM  
PC  
7. Add New Hardware Wizard  
.
.
...  
.
.
10  
20  
Add New Hardware  
2.  
Power  
Status  
Wizard  
.
, USB  
. Add New  
)
.
PC USB  
Hardware Wizard(  
.
8. Finish  
. System Settings Change  
.
.
3. Next  
4. Add New Hardware Wizard  
best driver for your device (Recommended)  
Next  
.
9. Yes  
Search for the  
.
87  
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:
TV  
.
?
:
:
TV  
TV  
?
.
:
(ISP)  
,
,
,
.
.
:
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: TV  
?
:
:
!
.
TV  
, PC  
.
:
?
.
:
-WebSTAR  
.
: WebSTAR  
?
16  
,
:
USB  
10BaseT  
100BaseT  
.
88  
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.
.
75-Ohm  
RF  
.
.
10BaseT  
100BaseT  
.
.
.
86  
Windows  
.
95/98  
IP  
.
• NIC  
USB  
. NIC  
USB  
.
89  
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,
• TCP/IP  
.
.
.
87  
Windows  
AC  
98/98SE/ME/2000  
USB  
.
.
AC  
.
MAC  
.
.
,
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Scientific-Atlanta, Scientific-Atlanta ARCs  
WebSTAR Scientific-Atlanta, Inc.  
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Scientific-Atlanta, Inc.  
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Scientific-Atlanta, Inc.  
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United States FCC Compliance  
FCC Declaration of Conformity  
This device complies with Part 15 of FCC Rules. Operation is  
subject to the following two conditions: 1) the device may not  
cause harmful interference, and 2) the device must accept any  
interference received, including interference that may cause  
undesired operation.  
This equipment has been tested and found to comply with the  
applicable limits of Part 15 of FCC Rules. These limits are  
designed to provide reasonable protection against harmful  
interference in a residential installation. This equipment  
generates, uses, and can radiate radio frequency energy and,  
if not installed and used in accordance with the instructions,  
may cause harmful interference to radio or TV reception,  
which can be determined by turning the equipment off and  
on. The user is encouraged to try to correct the interference by  
one or more of the following measures:  
WebSTAR Cable Modem  
Model DPX 110  
Scientific-Atlanta, Inc.  
5030 Sugarloaf Parkway  
Lawrenceville, Georgia 30042 USA  
Telephone: 770-236-1077  
• Increase the separation between the equipment and  
receiver  
• Connect the equipment into an outlet on a circuit different  
from that to which the receiver is connected  
Canada EMI Regulation  
This Class B digital apparatus meets all requirements of the  
Canadian Interference Causing Equipment Regulations.  
Cet appareil numérique de la classe B respecte toutes les  
• Consult your cable company or an experienced radio/TV  
technician for help  
Any changes or modifications not expressly approved by  
Scientific-Atlanta could void the user’s authority to operate  
the equipment.  
Important: The information shown in the FCC Declaration of  
Conformity paragraph below is a requirement of the FCC and  
is intended to supply you with information regarding the  
FCC approval of this device. The phone numbers listed are for  
FCC-related questions only and not intended for questions  
regarding the connection or operation for this device. Please contact  
your cable service provider for any questions you may have  
regarding the operation or installation of this device.  
exigences du Réglement sur le matériel brouilleur du Canada.  
United States: Scientific-Atlanta, Inc., 5030 Sugarloaf Parkway,  
Box 465447, Lawrenceville, GA 30042; Tel: 770-903-5000;  
TWX: 810-799-4912; Telex: 0542898  
Europe: Scientific-Atlanta Europe GmbH, Westerbachstrasse 28-32,  
61476 Kronberg, Germany; Tel: 49-6173-928-000  
Asia-Pacific: Scientific-Atlanta (Singapore) Pte. Ltd., 1 Claymore Drive,  
#08-11 Orchard Towers, Singapore 229594; Tel: 65-733-4314  
Latin America: Scientific-Atlanta Argentina S.A., C. Pellegrini 1149 Piso 11o  
Capital Federal 1011 Buenos Aires, Argentina; Tel: 54-11-4325-2800  
© 2001 Scientific-Atlanta, Inc. All rights reserved.  
February 2001  
Part Number 745249 Rev A  
92  
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