Samsung Telephone SMT I3105 User Guide
SMT-i3105  
Keyset User Guide  
For OfficeServ™ 7000 Series Systems  
05/2010  
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CONFERENCE CALLS................................................................................................19  
FORWARDING CALLS ..............................................................................................19  
OTHER FEATURES AND FUNCTIONS ..................................................20-23  
DIALING FEATURES ..................................................................................................44  
Speed Dialing................................................................................................................44  
Programming Personal Speed Dial Numbers ..................................................44  
Directory Dialing..........................................................................................................45  
Last Number Redial ....................................................................................................46  
Save Number with Redial ........................................................................................46  
Automatic Redial/Retry ............................................................................................46  
Pulse to Tone Changeover ......................................................................................46  
SECTION 4. PHONE FEATURES ....................................................................24  
BASIC MENUS..........................................................................................................................25  
Soft Button Structure ................................................................................................26  
Menu Soft Button ........................................................................................26-32  
Func. Soft Button ................................................................................................32  
AOM Soft Button ................................................................................................32  
PAGING AND MESSAGING..................................................................................47  
Making and Internal Page........................................................................................47  
Making an External Page..........................................................................................47  
All Page ..........................................................................................................................47  
Meet Me Page ..............................................................................................................48  
Call Park and Page ......................................................................................................48  
Messages—Set and Cancel ..............................................................................49-50  
Returning Messages ..................................................................................................50  
Programmed Messages ............................................................................................50  
SECTION 5. OFFICESERV 7000 SYSTEM FEATURES ..........33  
OUTSIDE CALLS ..........................................................................................................34  
Making Calls from AOM ............................................................................................34  
Universal Answer ........................................................................................................34  
Recall Dial Tone ............................................................................................................34  
Sending a Flash............................................................................................................34  
Busy Line Queuing with Callback..........................................................................34  
Busy Station Callback ................................................................................................35  
Canceling Callback......................................................................................................35  
Busy Station Camp-On........................................................................................35-36  
CONVENIENCE FEATURES ..................................................................................51  
Logging In and Out ....................................................................................................51  
Do Not Disturb ............................................................................................................51  
One Time DND..............................................................................................................51  
Mute ................................................................................................................................52  
Background Music ......................................................................................................52  
Established Call Pick-Up............................................................................................52  
Door Phone Calls ..................................................................................................52-53  
Group Listening ..........................................................................................................53  
Account Codes ............................................................................................................53  
Manual Signalling........................................................................................................54  
Off-Hook Voice Announce ......................................................................................54  
OHVA Block....................................................................................................................55  
OHVA Reject ..................................................................................................................55  
In Group/Out of Group..............................................................................................55  
INTERCOM CALLS ......................................................................................................37  
Voice Announce Mode..............................................................................................37  
Auto Answer Mode ....................................................................................................37  
Calling your System Operator ................................................................................37  
CALL PROCESSING ....................................................................................................38  
System Hold ..................................................................................................................38  
Exclusive Hold ..............................................................................................................38  
Remote Hold ................................................................................................................38  
Hold Recall ....................................................................................................................39  
Consultation Hold ......................................................................................................39  
Retrieving Calls Held at Another Station............................................................39  
Call Transfer ..................................................................................................................40  
Transfer with Camp-On ............................................................................................40  
Transfer to Voice Mail ................................................................................................41  
Call Waiting....................................................................................................................41  
Call Forward Options ................................................................................................41  
Station Call Pickup ......................................................................................................42  
Group Call Pickup........................................................................................................43  
My Group Pickup ........................................................................................................43  
Privacy Release ............................................................................................................43  
CUSTOMIZING YOUR KEYSET..........................................................................56  
AME Password ..............................................................................................................56  
Auto Camp-On ............................................................................................................56  
Select Ring Tone ..........................................................................................................56  
Change Your Passcode ..............................................................................................56  
Set Answer Mode (Intercom) ..................................................................................57  
Set Answer Mode (CO) ..............................................................................................57  
Automatic Hold............................................................................................................57  
Hot Keypad....................................................................................................................57  
Key Confirmation Tone..............................................................................................58  
Rejoining a Page..........................................................................................................58  
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Ring Preference............................................................................................................58  
Display Speed Dial Name ........................................................................................58  
Caller ID Review All ....................................................................................................59  
Secure OHVA ................................................................................................................59  
Configure Mobile Extensions (MOBEX) ..............................................................59  
DISPLAY FEATURES ..................................................................................................61  
Directory Information................................................................................................61  
Display Number Dialed ............................................................................................61  
Call Duration Timer ....................................................................................................61  
Auto Timer ....................................................................................................................61  
Timer Function ............................................................................................................62  
Viewing Station Message Indications..................................................................62  
Personal Speed Dial Names ....................................................................................62  
Station Names ..............................................................................................................62  
Managing Programmable Key Assignments ....................................................63  
Backspace with LCR....................................................................................................63  
ABOUT THIS BOOK  
The new Samsung Multimedia Telephone SMT-i3105 keyset is part of the  
OfficeServ 7000 Series.  
The SMT-i3105 keyset represents a new concept of Internet phone, in that it uses  
an IP address to Send/Receive voice and data. For voice communications, the SMT-  
i3105 uses the data network line already in place in most offices and increasing  
number of homes.  
CALLER ID..........................................................................................................................64  
Selecting Your Caller ID Display ............................................................................64  
Viewing the Next Caller ID Call ..............................................................................65  
Inquire Caller ID Park/Hold Info ............................................................................65  
FEATURE ACCESS CODES ....................................................................................66  
This guide contains 6 sections: Section 1. Caution and Preparation, Section 2.  
Phone Functions, Section 3. Frequently Used Feature Operation, Section 4. Phone  
Features, Section 5. OfficeServ 7000 System Features and Section 6. Applications.  
Please take the time to study this guide and to become familiar with the operation  
of your keyset. Keep this guide handy, as you may need to look up instructions for  
infrequently used features.  
SECTION 6. APPLICATIONS..............................................................................67  
SAMSUNG VOICEMAIL ..........................................................................................68  
Accessing Your Mailbox ............................................................................................69  
SVMi E-Series Subscriber Services Menu Diagram ..................................70–71  
Getting Started ............................................................................................................72  
Listen to your Messages ...........................................................................................72  
Subscriber Services Menu .......................................................................................72  
Listening to Old or New Messages ......................................................................73  
Group New or Old Messages ..................................................................................74  
Record and Send a Message ..................................................................................74  
Access Manager ..........................................................................................................76  
Personal Greetings......................................................................................................77  
Mailbox Administration ............................................................................................80  
Message Broadcast ....................................................................................................82  
Personal Services ........................................................................................................82  
Personal Administration Settings ........................................................................83  
Keyset User Features ................................................................................................84  
Shortcuts ......................................................................................................................86  
Interactive Displays ....................................................................................................86  
E-Mail Gateway (EMG)........................................................................................86–88  
This book is written based on factory default settings, for the feature access codes.  
Sometimes, due to programming requirements, these codes may be changed. If  
you find that a feature code does not work as described in this book, please con-  
tact your installation and service company to determine the correct code.  
PERSONAL SPEED DIAL NUMBERS......................................................89–90  
1
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CAUTION  
•
•
Read the installation instructions before connecting the system to its power  
source.  
If there is dirt or moisture on the pin contact surface of a power plug, pull out  
the plug and wipe it away with a cloth. If dirt or moisture remains on the prod-  
uct even after wiping, contact the service center.  
SECTION 1.  
CAUTION AND PREPARATION  
•
•
For the power connection port of the phone, use the supplied power  
adapter.(The power adapter is supplied separately.) Use of a power adapter  
that does not meet the specifications may cause the product to become dam-  
aged, to overheat, or to explode.  
Do not place the phone in a location with a lot of dust,in a location that is sub-  
ject to severe changes in temperature, or near a heating device (cigarette  
heat, heater, etc.)  
•
•
Do not use or store flammable spray or materials near the phone.  
Do not place vases, flowerpots, cups, or a container of cosmetics or drugs near  
the phone.  
•
•
•
Installation of equipment must not route interconnecting cables or external  
power supply sources outdoors.  
The LAN cable to the network should be connected to the LAN port of a  
phone, NOT to the PC connection port.  
Use a soft and dry cloth when cleaning the phone. Do not spray water direct-  
ly onto the product; and do not use chemicals such as wax, benzene, alcohol,  
thinner, mosquito killer, perfume spray, lubricant, detergent, etc.  
2
3
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Connect the LAN cable (connected through the middle hole of the base to a  
network) to the LAN port of the phone, as shown in the figure.  
PREPARATION  
When power is supplied from the LAN port (PoE) (802.3af), the phone is  
powered via LAN connection.  
CHECK THE CONTENTS OF THE BOX  
Check if the product package box includes all the components as follows:  
If PoE is not supported, connect the power adapter to the power (-DV 5V)  
port of the phone by running the cable through the middle hole of the base  
as shown in the figure below. If the connected power adapter is plugged into  
an outlet (120AC), the phone is booted. (The power adapter is supplied  
separately.)  
•
•
•
Phone body including a base  
Handset and Handset Cord  
Patch cable  
NOTE: Power transformer sold separately. If any of these items are missing or dam-  
Fix the base to the phone body by fit-  
ting the bottom groove and then  
securing the top side.  
aged, please contact your dealer.  
4
PHONE INSTALLATION  
Connecting the Phone Body  
Remove the base of the phone by  
pressing the [Push] mark on the top  
1
of the base.  
Secure the cable along the cable  
guideline as shown in the figure. For  
the cable of power adaptor, give  
some slack before securing the cable  
to the guideline to prevent easy  
disconnect.  
Data Switch  
5
5.0VDC  
3 Amps  
(
m
m
Connect a handset to the handset port  
of the phone.  
2
Connect RJ45 cable through middle  
hole of stand to LAN and the other  
end of cable to the phone system  
(data network). If PoE data switch is  
used, it will power up the phone.  
OPTIONAL: Connect the cable  
through the middle hole of the base  
to the PC, as shown in the figure.  
3
When connecting to PC, connect one  
end of the cable to the PC port of the  
phone, and the other end of the cable  
to the LAN port of the PC.  
q
w
e
qAC Power wLAN to Phone System ePhone to PC-10/100 Base T Switch  
4
5
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SMT-i3105 LAYOUT  
LCD Screen  
Soft Key  
Telephone Status  
Indicator  
Call Log (ꢀ Up)  
OK Button  
Phone Book (ꢁ Down)  
Transfer Button  
Programmable  
Buttons  
SECTION 2.  
PHONE FUNCTIONS  
Handset  
Hold Button  
Conference Button  
Volume Controls  
Mute Button  
Speaker Button  
(Handsfree  
Speakerphone)  
Dial Pad  
NOTE: The words “key” and “button” are interchangeable.  
NAMES AND FUNCTIONS  
Button  
Function  
A display showing the phone’s status (busy, ringing,  
receiving an internal message, etc.), time and date, exten-  
sion number, name.  
q LCD Screen  
Used to select the desired function from the soft menus  
displayed at the bottom of the LCD screen, such as Back,  
End, and Save.  
w Soft Button  
The blinking pattern differs depending on the phone  
status. Red status for Station Message, Voicemail, and DND,  
and green status for Incoming CO Call.  
e Telephone StatusIndicator  
r Call Log Button  
Used to view the entire call history.  
Used to move upward on various list screens.  
(ꢀ Up)  
Used to make a selection or to save an entry.  
t OK Button  
Used to search for a phone number saved in the phone, or  
to register a new number. Pressing this button shows the  
main screen of the phone book.  
y Phone Book Button  
(ꢁ Down)  
Used to move downward on various list screens.  
6
7
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Button  
u Transfer Button  
i Programmable Button  
o Hold Button  
Function  
KEY FUNCTIONS  
Used to enable the call transfer function.  
Used to set up one touch feature button on the phone.  
Used to place a call on hold.  
NETWORK: The SMT-i3105 uses VoIP communication through an already-  
installed public or private data network.  
Used for conference calls.  
a Conference Button  
s Volume Button [+] [--]  
d Mute Button  
Used to control the volume settings.  
Used to silence the transmit voice to the remote party.  
Used to place a call on hold.  
LCD SCREEN: Various functions are displayed on the LCD screen,so you can use  
them conveniently by using the scroll buttons Call Log (ꢀ Up) or Phone Book  
(ꢁ Down) on the phone.  
d Hold Button  
Used to enable/disable the use of a speaker phone.  
Used to dial the phone number.  
f Speaker Button  
g Dial Pad  
SHORT MESSAGE SERVICE (SMS): You can exchange text messages inter-  
nally only using this function.This function is available only on internal IP stations.  
Used for two-way voice conversation.  
h Handset  
TELEPHONE STATUS INDICATOR  
The indicators are turned on or off depending on the status of relevant functions.  
Screen  
Status  
LED Indicator  
Red colored indicator is  
constant.  
When station is busy  
When station is receiving Green colored indicator  
an incoming call flashes.  
When there is a message Red indicator (slow flash).  
During “Do Not Disturb”  
Hold Recall  
Red indicator (fast flash).  
Amber colored indicator  
flashes.  
SCREEN STRUCTURE  
The screen consists of three areas.  
Icon Area  
Text Area  
Soft Menu Area  
Area  
Description  
Icon Area  
Text Area  
Displays various icons (see icon descriptions on page 11).  
Displays date, time, extension number, name, message,  
phone number, etc.  
Displays the functions allocated to the 3 soft buttons.  
Service menus are provided depending on the state of the  
phone. A user can use the service or feature menus by  
pressing the Menu or Func. soft button, or the AOM for  
more soft keys (99).  
Soft Menu Area  
8
9
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TEXT INPUT METHOD  
DESCRIPTION OF ICONS  
Using the dial and direction buttons on the phone, you can enter and modify the  
English characters, numeric and special characters.  
The following icons are displayed on the screen.  
Icon  
Description  
,
Whenever you press the dial button [ ] on a text input screen, the input mode is  
Shows that ‘Call Forward’ is enabled.  
advanced in sequence (on keypad).  
Shows that ‘Do Not Disturb’ is enabled.  
Text Input Example  
Shows that ‘Mute’ function is enabled. When the call ends to  
become a standby status or this function is disabled, this icon  
disappears.  
Uppercase Input Mode  
A
a
Lowercase Input Mode  
Numeric Input Mode  
1
$
Shows that the call is hold state. When call is reconnect or  
disconnected, this icon disappears.  
Special Character Input Mode  
Appears when there are unread Short messages in the  
message inbox. Once they are read, it disappears.  
•
Use the dial buttons to type English text and numbers; and use the Direction  
Arrows in the soft menu screen to move the cursor left and right  
Shows that a LAN cable is connected to the PC port.  
and OK buttons to complete input. When removing the typed characters,  
select the Del soft button or hold down to delete the entire entry.  
Shows that a LAN cable is to the LAN port but that the system  
is not connected.  
Shows that a LAN cable is connected to the LAN port and  
that the system is connected normally.  
Alpha Characters Input: Select this mode (uppercase/lowercase) by pressing  
the [,] button on keypad,and type text by repeated pressing the dial buttons,  
characters will auto advance after a time limit.  
Outgoing call icon.  
Incoming call icon.  
Missed call icon.  
Number Input: Select this mode by pressing the [,] button on keypad, move  
the cursor highlighted to 1, then use the keypad to enter digits.  
Special Character Input: Select this mode by pressing the [,] button on key-  
pad (advance to $); select a desired character by using the Direction Arrows  
soft button; and press the OK button to enter it.  
NAVIGATING THE DISPLAY  
When programming within various menu options, information can be entered via  
the dial pad keys using [0]-[9] and [Q] dial keys. The button used for editing and  
their features are summarized below.  
Keypad Character Entry  
Count  
1
2
3
4
A
a
1
$
Dial ,  
(Uppercase) (Lowercase) (Numbers) (Special Characters)  
Dial #  
Dial 0  
Dial 1  
Not Used  
Not Used  
Not Used  
BUTTONS  
FEATURES  
Left and Right Soft Buttons To move the cursor (underlined area) or to erase/write  
what is entered.  
Dial 2  
Dial 3  
Dial 4  
Dial 5  
Dial 6  
Dial 7  
Dial 8  
Dial 9  
A
D
G
J
B
E
C
F
I
Hold  
To clear/delete an entire field such as station name.  
To write the changes and exit programming.  
Transfer  
H
K
Volume Button  
Up (+) Down(--)  
To adjust settings (tones), sounds, contrast, etc.  
L
OK  
To enter or save a selection.  
To move cursor up.  
M
P
N
Q
U
X
O
R
V
Y
Call Log (ꢀ Up)  
S
To move cursor down.  
Phone Book (ꢁ Down)  
T
W
Z
10  
11  
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EASY INSTALL WIZARD  
SMT-i3105 SETUP  
By selecting this option, the System Easy Wizard can guide you through setting up  
your network parameters. If you want to set up these parameters individually, fol-  
low the instructions below.  
INITIALIZING THE SMT-i3105  
Initially the SMT-i3105 IP keyset will need to be setup to operate within the users  
network.The Setup Menu is also used to make changes to the keyset, in the event  
that the system information should change. The option chosen will be highlight-  
ed.  
•
From the idle phone press Menu, scroll to Settings, and press OK button.  
Scroll to Phone Info and press OK button. From the keypad, enter the admin-  
istrator’s password (please contact your phone system administrator). Press  
the OK button. Scroll to Easy Install and press OK button.  
The station numbers will be automatically created by the OfficeServ 7000 Series  
systems once the necessary information has been entered into the IP keyset.  
SELECTING THE STATIC IP OPTION  
•
When the Static IP option is selected, the user enters the Static IP Address for  
the phone (eg. 192.168.9.193) then press the OK button or the Next soft but-  
ton.  
Enter ID and password of the server, as described below to register the phone. See  
your system administrator for specific Network and Server addresses.The address-  
es necessary to set up the SMT-i3105 are:  
•
•
Enter the Subnet Mask (eg. 255.255.255.0); press OK button or the Next soft  
button.  
•
•
•
•
•
•
IP Address of Station  
Subnet Mask  
Network Gateway Address  
IP Address of System’s main processor  
User ID  
Enter Gateway Address (eg. 192.168.9.1), press OK button.  
NOTE: Press the , key on the dial pad to enter the “.” in the IP address.  
Enter the System IP address (eg. 192.168.9.200), press OK button.  
Enter System ID XXXX (eg. 3201), then press OK button.  
Enter Password XXXX (eg. 1234) then press OK button.  
•
•
•
Password  
Wait a second for the phone to reboot. The phone should register and authenti-  
cate itself to the phone system. Test SMT-i3105 for proper operation.  
SETUP MODE  
To get to the SETUP MODE unplug the power cord from the SMT-i3105. Press and  
hold the , button while you plug power back into the phone. Release the , but-  
ton when you see Samsung in the display. If you have a PoE (Power over Ethernet)  
connection, the same procedure can be done by unplugging and plugging the  
Ethernet cable into the phone while pressing and hold-  
SETTING UP HOT DESKING [IDLE LOGIN]  
Hot Desking allows you to log in and out of your SMT-i3105 IP keyset without  
rebooting. See Setup Mode on how to access the Configuration Menu.  
ing the , button.  
•
•
•
Press the Menu soft button, scroll to Settings then press OK button.  
Scroll to Phone Info and press OK button.  
Enter the administrator’s password (please contact your phone system admin-  
istrator).  
Scroll to Ext. Login then press OK button.  
Choose the ON option and press OK button. (Note: ON to allow, OFF to deny  
hot desking).  
Press the End soft button to complete the setup.  
When the phone restarts, enter the ID (eg; extension 2809) and password.  
Press the Save soft button to complete the login.  
When the phone reboot is complete, the Language  
Menu will display. Press the OK soft button to advance to  
the Configuration Menu.  
•
•
Once the Configuration Menu is displayed, you can move to each menu in the  
Setup by using the Call Log (ꢀ Up) or Phone Book (ꢁ Down) buttons and [1]-[8]  
dial buttons of the SMT-i3105 IP phone. To learn how to navigate the menus refer  
to the previous section.  
•
•
•
12  
13  
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CONFIGURATION MENU STRUCTURE  
The Configuration Menu options are as follows:  
1. EASY INSTALL  
This option will guide you through setting up all required parameters for con-  
necting the SMT keyset to your system.  
2. PHONE INFO  
1. Version Info: Provides boot rom, software, DSP, and hardware version  
information and date.  
2. Network Info: Displays network mode, IP address of phone, network  
(DNS1, DNS2), Gateway Information, Subnet Mask, MAC Address, LAN  
(HUB), LAN (PC), PC Client, and Registered State.  
SECTION 3.  
FREQUENTLY USED FEATURE  
OPERATION  
3. MAC Address  
3. NETWORK  
Displays Static IP, Dynamic IP, PPPoE, NAT, 802.1x, VLAN (LAN), and VLAN (PC).  
Set to Use or Not Use.  
4. EXT. LOGIN  
Allows the user to choose the option of permitting the phone either  
login/logout from idle mode or only register to the server on power up. Once  
the phone is placed into Extension Login mode,a display will show up to allow  
you to enter any valid User ID and password. This function is also referred to  
as hot desking (idle login). Set to Use or Not Use. Default password is 1234.  
5. SERVER  
1. Primary System:The main processor’s IP address.  
2. System 1~3: Up to 4 server IPs can be set.  
6. S/W UPGRADE  
1. TFTP Server:The IP address of the TFTP server containing the IP software.  
2. Upgrade: Starts the IP software upgrade process.  
7. FACTORY RESET  
This option resets the SMT-i3105 to factory default settings.  
8. PHONE RESTART  
This option reboots the SMT-i3105 phone.  
14  
15  
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This section provides the basic operation of your Samsung Multimedia Telephone  
SMT-i3105.  
INTERNAL CALLS - To place a call to another extension at your location:  
•
•
•
Lift the handset.  
Dial the extension number or group number.  
Wait for the party to answer. If you hear a brief tone burst instead of ringback  
tone, the station called is set for Voice Announce or Auto Answer. Begin speak-  
ing after the tone.  
LOGGING IN & OUT [If Hot Desking is Enabled]  
If enabled, your SMT-i3105 telephone may require you to log in before making or  
receiving calls. In these cases your telephone system administrator will provide  
you with an extension number, password, and the feature code used to log out.  
•
Hang up the handset when the call is completed.  
NOTES:  
TO LOG IN  
1. If you have a DSS button assigned to an extension or station group, you may  
press this button instead of dialing the number.  
2. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the Speaker button before you begin dialing.  
•
•
•
•
Dial your extension number in the ID field (example 3201).  
Press the OK button.  
Dial your password in the password field (default 1234).  
Press Save soft button.  
SPEAKERPHONE CALLS - Your Samsung SMT-i3105 has full-duplex speaker-  
phone capability.This feature is used for both internal or external calls.To activate  
this feature:  
TO LOG OUT  
•
Dial the feature code provided by your administrator (log out code 77).  
•
•
•
Press the Speaker button.  
Place an internal or external call.  
Press Speaker button to disconnect the call.  
PLACING CALLS  
IMPORTANT: Put your phone in Overlap Mode by pressing the Menu button,  
select Settings and then select Dial Mode, change it to Overlap. If your phone is  
not in OVERLAP mode you must always press the Call soft button after dialing the  
digits to send the call.  
NOTE: The handset can be used at any time during the conversation. To resume  
handsfree operation, press the Speaker button, and hang up the handset.  
ANSWERING CALLS  
NOTE: All examples of making phone calls are based on the phone being set for  
overlap dialing mode.  
OUTSIDE/INTERNAL/VOICE ANNOUNCE CALLS - To answer these  
three types of calls:  
OUTSIDE CALLS - To place a call to an outside party:  
•
•
Lift the handset or press the Speaker button to answer on Speaker Phone.  
Hang up the handset when the call is completed.  
•
•
Lift the handset or press the Speaker button.  
Press an idle outside line button, line group button, or dial a line access code  
to receive dial tone.  
NOTE: The volume can be adjusted at any time by pressing the [+] and [--]  
Volume button arrow keys on your navigation button.  
•
•
Dial the telephone number.  
Hang up the handset when the call is completed.  
NOTE: Frequently called telephone numbers can be added to the PhoneBook.  
When making internal and external calls from AOM list, press the AOM soft but-  
ton to access the programmable button screens. Then use the Call Log (ꢀ Up) or  
Phone Book (ꢁ Down) button to scroll to and highlight the desired programma-  
ble button. Press OK to access trunk or trunk group, dial phone number.  
16  
17  
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PLACING A CALL ON HOLD  
Calls can be placed on System Hold or Exclusive Hold. A call placed on System  
Hold can be picked up from any extension. Calls placed on Exclusive Hold can only  
be picked up from the extension that placed them on hold.  
CALL WAITING  
If an outside call is camped-on to your phone or another station is camped-on to  
you:  
•
•
Your keyset rings and the call that is waiting (camped-on) flashes red.  
Press the flashing button to answer; the other call is put on hold automatical-  
ly if your station has the Automatic Hold feature set. If not, you must press  
Hold and then the flashing button or finish the first call and hang up;the wait-  
ing call will ring.  
SYSTEM HOLD - To place a call on hold:  
•
•
Press the Hold button. The Call button will flash red at your telephone.  
To take the caller off hold, press that button and the red flashing light will go  
•
Lift the handset or press the Speaker button to answer.  
steady red again.  
•
Resume conversation.  
NOTE: Intercom calls will not go on Automatic Hold.  
EXCLUSIVE HOLD - To place a call on hold at your telephone so that other  
users cannot answer it:  
CONFERENCE CALLS  
To make a conference call while engaged in a conversation:  
•
•
Press the Hold button twice. The call button will flash green at your tele-  
phone.  
To retrieve the call, press the flashing red line button or press the line button  
a third time.  
•
•
Press the Conference button and receive conference tone.  
Make another call, either intercom or outside, press the Conference  
button and receive conference tone.  
Make another call or press the Conference button to join all parties. You can  
conference up to five parties (you and four others).  
Repeat the last step until all parties are added. Conf a second time to put all  
calls bridged together.  
•
•
•
NOTE: Internal calls are always placed on exclusive hold.  
TRANSFERRING CALLS  
Hang up to leave the conference call.  
You can transfer a call by notifying the party to which the call is being transferred  
or without notification.  
NOTE: When attempting to add another party to the conference and you  
are not able to reach the desired person, hang up. Simply press the  
Conference button again to return to the previous conversation.  
•
While on a call, press the Transfer button then dial an extension number.  
•
•
•
Confirm you hear a ringback tone.  
Wait for the called party to answer and announce the call (optional).  
Replace the handset.  
To drop a party from your conference call:  
•
•
Press the Conference button and dial the extension or line number that is to  
be dropped.  
Press the Conference button again to reestablish the conference.  
TRANSFERRING WITH CAMP-ON  
When you transfer a call to another station and receive a busy signal, you can  
camp the call on to this station. Hang up when you hear the busy signal.The called  
party is alerted that a call is waiting.  
Icon  
FORWARDING CALLS  
You can forward your calls to another station, group of stations, or an external tele-  
phone number. Program a destination for the type of forwarding you want by  
pressing Menu, then Call Forward, to set the forwarding number to All, Busy, No  
Answer, and Busy/No Answer.  
•
•
•
Call another internal station.  
When receiving a busy tone, press the Func. soft button.  
Scroll to Camp On and press OK button (here ringback tone).Wait for party to  
answer the call.  
NOTE: If you receive No More Calls tone, that station has no button available to  
receive another call. Press Transfer to return to the caller.  
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SPEAKER BUTTON - This function is used to go on and off hook in the hands-  
free speakerphone mode.  
OTHER FEATURES AND FUNCTIONS  
VOLUME CONTROL - Vol button is used to adjust the volume of a handset,  
speaker and ringing sound.  
MENU SOFT KEY - This menu displays the following  
options:  
Volume Control of a Handset  
NOTE: The Call Log (ꢀ Up) and Phone Book (ꢁ Down)  
buttons can be used to navigate through these options.  
•
•
•
Adjusts the handset volume while busy (handset offhook).  
To increase the volume of a handset, press the top side [+] of the Vol button.  
To decrease the volume of a handset, press the bottom side [-] of the Vol  
button.  
1. PHONEBOOK: Maintains frequently dialed names and numbers in a  
PhoneBook. Search and initiate calls by: Speed Dial, Associated Names, or  
Telephone Numbers.  
Volume Control of a Speaker  
2. CALL LOG: Provides direct access to a list of most recent calls, outgoing calls,  
incoming calls, missed calls, and an option to delete all (or clear) all calls from  
the Call Log.  
•
•
•
Adjusts the speaker volume while busy in speaker mode.  
To increase the volume of a speaker, press the top side [+] of the Vol button.  
To decrease the volume of a handset, press the bottom side [-] of the Vol  
button.  
3. MESSAGE: This function allows users to select which desired type of mes-  
sages is viewed. Users can select and view the following options: Voicemail  
Messages, Station Messages, E-Mail (optional with IP-UMS only), and Short  
Message Service (SMS). Short Message Service is similar to sending text mes-  
saging [Function only supported to other internal station users with ITP or SMT-i  
phones].  
Volume Control of a Ringing Tone  
•
During an incoming call, to increase the volume of a speaker, press the top  
side [+] of the Vol button while ringing.  
To decrease the volume of a handset, press the bottom side [-] of the Vol  
button while ringing.  
•
4. SOUND: Sets Volume levels of various telephone functions. Scroll to select  
desired option setting. When setting Ring Type and Ringer Volume, each key  
tone level is heard while scrolling through them.  
Volume Control of Key Tone  
•
To increase the volume of the key tones, press the top side [+] of the Vol  
button.  
5. SECURITY: The function allows the user to lock or unlock an individual station  
from dialing out, and to change the station password.There are three options:  
Unlock (Station user is able to make any calls without restrictions), Locked  
Out (The station cannot make calls outside the system. The station can, how-  
ever,make and receive internal calls and incoming CO calls,and outbound 911  
emergency calls), and Lock All Calls (The station cannot make or receive any  
calls. Incoming, outgoing, internal calls and emergency calls are all blocked on  
a locked all station).  
•
To decrease the volume of the key tones, press the bottom side [-] of the Vol  
button.  
NOTE: By pressing the Vol button in idle mode, the user can also adjust the key  
tone volume.  
CALL LOG BUTTON - Provides direct access to a list of the most recent calls,  
outgoing calls, incoming calls, missed calls, and an option to delete all (or clear) all  
calls from the call log. The Call Log button is also used to scroll (ꢀ Up) the soft  
menus display.  
6. CALL FORWARD: Sends phone calls to a different station. Program a destina-  
tion for the preferred forwarding options: Disable, All, Busy, No Answer,  
Busy/No Answer, Do Not Disturb, and Follow Me Status.  
PHONE BOOK BUTTON - Provides direct access to the user’s phonebook of  
stored contacts. The Phone Book button is also used to scroll (ꢁ Down) the soft  
menus display.  
7. SETTINGS: This function allows the user to set the following option: Dial  
Mode (Overlap or Enbloc),Language (default English), Network Information  
(IP address, gateway, Server, etc), Phone Information (software version), AOM  
Set, and Clear User Set.  
OK BUTTON - This function is used to enter, save or complete the selected  
option in the display.  
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•
•
Move down and enter the extension number (for example: 2003).  
Move down, use the dial pad to enter name (for example: John Dow). Refer to  
Text Input Method.  
FUNC. SOFT BUTTON - This function allows a user  
one touch easy access to many of the system features.  
When pressed, the following options are displayed: Last  
Number Redial, Save/Repeat, Speed Dial, Directory,  
VM Message, Station Message, Page Pickup, Direct  
Pickup, DND, In/Out Group, Status Message, Hold Pickup, Page, Meet Me  
Page, OHVA Block, Group Pickup, and My Group Pickup. The Call Log (ꢀ Up)  
and Phone Book (ꢁ Down) buttons can be used to scroll up and down the list of  
features under the Func. button.  
•
Press the Save soft button to exit and save the setting.  
Example of using the Last Number Redial feature:  
•
Press the Func. Soft button, scroll to Last Redial, then press OK button. The  
last number called from the phone is called.  
NOTE: For detail operation of the list of features under the Func. soft button,  
please refer to the System Features section of the user guide.  
AOM SOFT BUTTON - This function is used to dis-  
play all 99 programmable feature buttons of the phone.  
The Call Log (ꢀ Up) or Phone Book (ꢁ Down) buttons can  
be used to scroll up and down the list of 99 programma-  
ble feature buttons under the AOM module.  
Example of dialing a speed dial number using the AOM function:  
•
Press the AOM soft button, scroll to Speed Dial, then press OK button. Enter  
the bin number (00~999).  
NOTE: Some programmed features such as speed dialing and DSS buttons  
can be used to process calls; other programmed buttons such as Call buttons  
can only be viewed.  
The soft AOM button can also display status indications  
for station keys, trunks, voice mail messages, etc.  
Example of programming a DSS button on the soft AOM:  
•
•
Press the Menu soft button.  
Using the Call Log (ꢀ Up) or Phone Book (ꢁ Down) buttons, scroll to Settings  
and press OK, then scroll to and select AOM Setting.  
Scroll to the soft AOM button to program (for example: 04).  
Press the Edit soft button (the display will show AOM index 4).  
Using the Left and Right soft buttons, scroll to the feature option (for exam-  
ple: DSS).  
•
•
•
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BASIC MENUS  
The basic menus screen is displayed if you select the Menu from the soft menu at  
the left bottom of a idle screen. Using the Call Log (ꢀ Up) or Phone Book (ꢁ Down)  
buttons, move to a desired function, and press the [OK] button to execute the  
function.  
SOFT BUTTON STRUCTURE  
SECTION 4.  
PHONE FEATURES  
MENU SOFT BUTTON  
Item  
Sub-Item  
Description  
Shows the entire list of phone numbers  
stored in the phonebook (00-99).  
Allows a user to search for a stored phone  
number by name/number in your phone-  
book (case sensitive).  
Saves a phone number; and allows a user to  
specify a speed dialing name, number, and  
ringtone for incoming calls.  
1. All List  
1. PhoneBook  
2. Search Num  
3. Add to PB  
Allows a user to delete all the phone  
numbers saved in the phone.  
Lists the recent numbers of outgoing,  
incoming and missed calls.  
4. Delete All  
1. Recent  
2. Call Log  
Lists the phone numbers of recent  
outgoing calls.  
Lists the phone numbers of recent  
incoming calls.  
Lists the phone numbers of recent missed  
calls.  
2. Outgoing  
3. Incoming  
4. Missed  
Allows a user to delete all the call history  
saved in the phone.  
Allows a user to retrieve voice mail  
messages from the mailbox.  
Allows a user to retrieve station messages  
(internal) from another user.  
5. Delete All  
1. Voice MSG [0]  
2. Station MSG [0]  
3. Message  
Allows a user to to view how many e-mail  
messages have been received via IP-UMS  
(optional).  
3. E Mail MSG [0]  
4. Short MSG [0]  
Allows a user to retrieve and send internal  
short messages (SMS) like text message to  
other internal phones. [Not Supported Over  
Networking]  
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2. Search Number  
Item  
4. Sound  
Sub-Item  
1. Volume  
Description  
Allows a user to search by name/number for a phone number saved in the phone  
book.  
Allows a user to adjust the volume of the  
ringtone, handset, speaker, key tone, page,  
and BGM Off Hook (OHVA).  
•
Press the Phonebook button—OR—press the Menu soft button, scroll to  
Phonebook, press OK, scroll to Search Num, and then press OK.  
2. Ring Tone  
3. Key Tone  
Allows a user to select the ringtone.  
•
•
Select from your saved numbers either By Name or By Number and press OK.  
From the dial pad enter the first characters of the name (case sensitive) or  
phone number to search and press the OK button, the matching phone num-  
Allows a user to select the key tone sound.  
Allows a user to secure the access to some  
menu items and change the station  
password.  
Change Password  
Phone Lock  
ber is displayed. Move to a desired name/number using the Call Log ꢀ  
Phonebook ꢁ button, and select the Call soft button to place a call.  
/
5. Security  
A user can enable call forwarding when they have moved to  
another location or during a long absence. Options are Disable, All,  
Busy, No Answer, Busy/No Answer, DND, Follow Me.  
6. Call FWD  
7. Settings  
3. Add to PB (Phonebook)  
This is the function used to add a phone number to the phonebook.  
Allows a user to set the dial mode as  
1. Dial Mode  
immediate dial (overlap) or wait dial  
(enbloc).  
•
Press the Phonebook button—OR—press the MENU soft button, scroll to  
Phonebook, press OK, scroll to Add to PB, and then press OK.  
Enter a name and press Next.  
Enter a phone number and press Next.  
Select a ring tone by using the Call Log ꢀ / Phonebook ꢁ keys.  
Press the Save soft button to save the phone number.  
•
•
•
•
2. Language  
3. N/W Info  
Sets the language of the phone.  
Shows the network setting information of  
the phone.  
Used to set buttons 00-99 on the soft AOM  
from the phone.  
4. AOM Set  
NOTE: See Text Input Method on how to enter name in the Phone Book.  
5. Phone Info  
Shows the software version of the phone.  
4. Delete All  
Allows a user to delete their personalized  
data and return to the initial status.  
This is the function used to delete all the phone numbers saved in the phone  
book.  
5. Clear User Set  
•
•
Press the Phonebook button—OR—press the Menu soft button, scroll to  
Phonebook, press OK, scroll to Delete All, and then press OK.  
Press the Yes or No soft button to Delete All entries.  
1. PHONEBOOK  
NOTE: Personal phonebook is stored locally in phone  
memory.  
2. CALL LOG  
Outgoing  
Missed Icons  
1. Recent  
Incoming  
1. All List  
This function lists all the recent numbers for outgoing,  
incoming and missed calls.  
Shows the entire list of phone numbers saved in the phone book.  
•
•
Press the Phonebook button—OR—press the Menu soft button, scroll to  
Phonebook, press OK, scroll to All List, and then press OK.  
The entire list of phone numbers saved in the phone book is shown on the  
screen. Using the Call Log ꢀ / Phonebook ꢁ button, move to a desired num-  
ber, and select the Call soft button to place a call.  
•
Press the Call Log button—OR—press the Menu soft button, scroll to Call  
Log, press OK, scroll to Recent, and then press OK. A phone number list and  
icons of recent outgoing, incoming, and missed calls are displayed.  
Using the Call Log ꢀ / Phonebook ꢁ button, move to a desired number, and  
press the Call soft button to place a call.  
•
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2. Outgoing  
Outgoing Calls Icon  
3. MESSAGE  
This function lists the phone numbers of recent outgoing calls.  
•
Press the Call Log button—OR—press the Menu soft button, scroll to Call  
Log,press OK,scroll to Outgoing,and press OK.A phone number list of recent  
outgoing calls is displayed.  
1. Voice Mail Messages  
This function allows users to retrieve voice mail message from the mailbox.  
•
Using the Call Log ꢀ / Phonebook ꢁ button, move to a desired number, and  
press the Call soft button to place a call.  
•
Press the Menu soft button, scroll to Message, press OK, scroll to Voice MSG  
[ ],and then press OK to access the voice mailbox and retrieve messages.Enter  
password for voice mail.  
3. Incoming  
Incoming Calls Icon  
2. Station Messages  
This function lists phone numbers of recent incoming calls.  
This function allows users to retrieve station messages (internal) from another  
user.  
•
•
Press the Call Log button—OR—press the Menu soft button, scroll to Call  
Log, press OK, scroll to Incoming, and press OK.A phone number list of recent  
incoming calls is displayed.  
Using the Call Log ꢀ / Phonebook ꢁ button, move to a desired number, and  
press the Call soft button to place a call.  
•
•
•
•
Press the Menu soft button, scroll to Message, press OK, scroll to Station  
MSG [ ], and then press OK.  
To return a call to the station that left the message: press the Func. soft but-  
ton, scroll to Reply, then press OK.  
To delete the station message:press the Func. soft button,scroll to Clear,then  
press OK.  
To view the next station message: press the Func. soft button, scroll to Next,  
then press OK.  
4. Missed  
Missed Calls Icon  
This function lists phone numbers of recently missed calls.  
•
•
Press the Call Log button—OR—press the Menu soft button, scroll to Call  
Log, press OK, scroll to Missed, and press OK. A phone number list of recent  
missed calls is displayed.  
Using the Call Log ꢀ / Phonebook ꢁ button, move to a desired number, and  
press the Call soft button to place a call.  
3. E-Mail Messages  
This function allows users to view the amount of e-mails for a station user’s  
account. This function is only available when the IP-UMS application is enabled.  
Please refer to the IP-UMS manuals for detailed operation.  
5. Delete All  
This function allows a user to delete the entire call history saved on the phone.  
4. Short Message Service (SMS)  
This function is used to send and create internal short messages or text messag-  
ing. Only operational within same node, not supported over networking.  
•
Press the Menu soft button, scroll to Call Log, press OK, scroll to Delete All,  
and press OK.  
•
•
Enter the phone password [Enter 1234].  
Press Yes to delete all Call Log entries.  
INBOX  
•
Press the Menu soft button, scroll to Message, press OK, scroll to Short  
Message [0], and press OK.  
VIEWING DETAIL CALL LOG RECORD  
To view the details of each of the call log entry, highlight  
the entry and press the OK button to display the full  
Caller ID record which includes the name, date and time.  
•
•
Scroll to Inbox, then press OK to view a short text message in you Inbox.  
Press the Del soft button, the Yes soft button to delete the short text message  
or press the End soft button to exit SMS.  
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NEW MESSAGE (SEND)  
4. SOUND  
This function is used to adjust the selected volume levels  
on each phone. This is the same option as station lock in  
MMC 114.  
This function is used to create and send a new short text message.  
•
•
•
Press the Menu soft button, scroll to Message, then press OK. Scroll to Short  
Message [], then press OK. Scroll to New Msg, then press OK.  
Write or create a new short message and press the Next soft button. See Text  
Input Method on how to enter characters in text messages.  
Enter the internal extension(s) to send the short message. Scroll to other  
entries and enter the station number to send to more users. (Each short mes-  
sage can be sent to 1 to 10 users).  
•
•
Press the Menu soft button, scroll to Sound, then press OK. Scroll to Ring  
Tone, or Key Tone or Volume, then press OK.  
Using the Call Log ꢀ / Phonebook ꢁ buttons adjust the volume or sound,  
then press OK and Save soft button.  
•
Press the Send soft button to deliver the short message to other user’s inbox.  
5. SECURITY  
NOTE: When the message is sent successfully, the message “Sent” is displayed.  
When the message fails to send the “Failed to send” is displayed. SMS messages  
can only be sent to internally ITP, SMT-W, or SMT-i phones within the same node.  
TDM and single line phones cannot send or receive SMS messages. SMS messag-  
ing is not supported over networking.  
This function is used to select the option for each user to  
change station password, lock or unlock each phone.This  
is the same option as station lock in MMC 100.  
•
•
•
•
Press the Menu soft button, scroll to Security, then press OK.  
Enter the station password [default 1234].  
OUTBOX  
Press OK to Change Password and press Back soft button.  
In the Dial mode, use the Left [<-] and Right [->] soft buttons to choose the  
Unlock, Lock Out (Outgoing), or Lock All option from the menu.  
In the Menu mode, use the Left [<-] and Right [->] soft buttons to choose the  
Unlock or Lock M option (Station locked from changing the Dial Mode) from  
the menu.  
This function is used to edit and resend a new short text message.  
•
•
•
Press the Menu soft button, scroll to Message, then press OK. Scroll to Short  
Message [], then press OK.  
Scroll to Outbox, then press OK to view short text message sent from your  
phone.  
Scroll to the desired SMS MSG.  
Press the Del soft button, then Yes soft button to delete the short text mes-  
sage or press the End soft button to exit SMS.  
•
•
In the Password mode, enter the current password (eg; 1234)  
Enter the New Password. Re-enter the new password to confirm. Password is  
changed.  
•
•
6. CALL FWD  
This function is used to set/cancel call forwarding to each  
phone.  
NOTE: SMS messages indicated by X icon cannot be deleted from the Outbox.  
DELETE ALL  
•
Press the Menu soft button, scroll to Call Fwd, then  
press OK, scroll to forward option [Disable, All, Busy,  
No Answer, Busy/No Answer, DND or Follow Me  
Status], then press Edit soft button.  
This function is used to delete the short message(s) saved in both the Inbox and  
the Outbox.  
•
•
•
Press the Menu soft button, scroll to Message, then press OK. Scroll to SMS,  
then press OK.  
Scroll to Delete All, then press OK to view short text message sent from your  
phone.  
•
Enter the Station or Group Number to forward calls, then press OK or Save.  
7. SETTINGS  
Press the Del soft button to delete the short text message or press the End  
This function is used to allow station users to set the Dial  
Mode to Enbloc or Overlap dial, set the Language, view  
the station network Info settings, to view the phone  
firmware and boot version, or to clear user settings, such  
as the call log and phonebook.  
soft button to exit SMS.  
NOTE: SMS messages indicated by X icon cannot be deleted from the Outbox.  
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DIAL MODE  
•
•
•
Press the Menu soft button, scroll to Settings, then press OK.  
Scroll to Dial Mode, then press OK.  
Using the Call Log ꢀ / Phonebook ꢁ buttons select Enbloc or Overlap, then  
press Save soft button or press OK button.  
•
Choose Overlap to dial number and have it automatic dial out, use Enbloc to  
press # sign to dial.  
LANGUAGE  
SECTION 5.  
OFFICESERV™ 7000  
SYSTEM FEATURES  
•
•
•
Press the Menu soft button, scroll to Language, then press OK.  
Scroll to Language, then press OK.  
Using the Call Log ꢀ / Phonebook ꢁ buttons select the language, then press  
Save soft button or press OK button.  
FUNC. SOFT BUTTON  
This function allows a user one touch easy access to  
many of the system features.When pressed, the following  
options are displayed: Last Number Redial,  
Save/Repeat, Speed Dial, Directory, VM Message, Station Message, Page  
Pickup, Directory Pickup, DND, In/Out Group, Status Message, Hold Pickup,  
Page, Meet Me Page, OHVA Block, Group Pickup, and My Group Pickup. The  
Call Log ꢀ / Phonebook ꢁ buttons can be used to scroll up and down the list of  
features under the Func. button.  
NOTE: For detailed operation of the list of features under the Func. soft button,  
please refer to the System Features section of this user guide.  
AOM SOFT BUTTON  
This function is used to display all 99 programmable fea-  
ture buttons of the phone.The Call Log ꢀ / Phonebook ꢁ  
buttons can be used to scroll up and down the list of 99  
programmable feature buttons under the AOM module.  
This feature button can be programmed by a technician.  
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NOTES:  
1. A callback will be canceled if not answered within 30 seconds. If you have set  
a callback, the cursor associated with the Callback button will be solid black.  
2. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the Speaker button before dialing.  
OUTSIDE CALLS  
MAKING CALLS FROM AOM  
Note: When making calls, internal or outside calls, in order to access the program-  
mable button screens, press the AOM soft button. Then you can utilize the Call  
Log ꢀ / Phonebook ꢁ buttons on the display.  
BUSY STATION CALLBACK  
When you call another station and receive a busy signal:  
•
•
When the desired number is highlighted, press the OK button.  
The number will be automatically dialed.  
•
•
•
Press the Callback button, if programmed, or dial 44.  
When the busy station becomes free, your keyset will ring.  
Lift the handset or press the Speaker button to call the now idle station.  
UNIVERSAL ANSWER  
NOTES:  
Outside lines may be programmed to ring a general alerting device. To answer  
calls ringing this device, dial 67—OR—press the UA button.This device can oper-  
ate in any one of the six different ring plans.  
1. A callback will be canceled if not answered within 30 seconds. If you have set  
a callback, the cursor associated with the Callback button, will be solid black.  
2. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the Speaker button before dialing.  
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the Speaker button before dialing.  
CANCELING CALLBACK  
A callback will be canceled if not answered within 30 seconds.If you have set a call-  
RECALL DIAL TONE  
back, the cursor associated with the Callback button, will be solid black.  
•
Press the New button to disconnect your existing call, wait for dial tone and  
then make a new call on the same line.  
To cancel a callback:  
•
•
Press the Callback button, if programmed, or dial 44.The display will show the  
callback details, press the Func. soft button and then Clear.  
This will cancel the last set callback and display the next set callback, also with  
the option to Clear.This process is repeated until all callbacks are cleared from  
memory.  
NOTE: If this button does not appear on your keyset, the Flash button may be pro-  
grammed to recall dial tone.  
SENDING A FLASH  
While on an outside call, press the Flash button to send a flash to the telephone  
NOTE: If the Hot Keypad feature is turned off, you must first lift the handset or  
company. This is required for some custom calling features or CENTREX use.  
press the Speaker button before dialing.  
NOTE: Flash is not available on an ISDN circuit.  
BUSY STATION CAMP-ON  
BUSY LINE QUEUING WITH CALLBACK  
When you call another station and receive a busy signal but you do not want to  
wait for a callback:  
If you receive a busy signal when you are selecting an outside line, this means that  
the line or group of lines is busy.  
MANUAL CAMP-ON  
•
Press the Callback button, if programmed, or dial 44, you will hear confirma-  
tion tone.  
Hang up or press Speaker button.  
When the line becomes free, the system will call you back.  
Lift the handset or press the Speaker button to answer, wait for dial tone and  
dial the telephone number or speed dial number again.  
•
•
Press the Camp button or dial 45.  
The called station will receive off-hook ring tone repeated every few seconds  
and the cursor associated with the first available Call button will flash black to  
indicate your call is waiting.  
•
•
•
•
Wait for the called party to answer.  
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•
The called station must release its first call or place it on hold before answer-  
ing your camp-on.  
INTERCOM CALLS  
NOTES:  
1. If you receive No More Calls tone, that station has no available button to  
accept your call. Hang up or leave a message.  
2. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the Speaker button before dialing.  
VOICE ANNOUNCE MODE  
When another station calls you, your keyset will sound a brief attention tone and  
you will hear the caller’s announcement.  
•
•
Press the Speaker button to turn on the microphone and speak handsfree—  
OR—lift the handset to reply.  
To finish the call, replace the handset or press the Speaker button.  
AUTO CAMP-ON  
When you want to automatically camp on to a busy station without pressing the  
camp on button every time you call a busy station,you can set your phone for auto  
camp-on.  
NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set  
to ON.  
•
•
•
With the handset on-hook, press Transfer and then dial 110.  
Dial 081 to turn ON auto camp-on or dial 080 to turn it OFF.  
Press Transfer to store your selection.  
AUTO ANSWER MODE  
When another station calls you, your keyset will sound a brief attention tone and  
then automatically answer the call.  
•
•
Your microphone and speaker are turned on and you can speak handsfree.For  
privacy, use the handset.  
To finish the call, replace the handset.  
NOTE: In order for C.O. calls to be answered handsfree, AUTO ANS CO must be set  
to ON.  
CALLING YOUR SYSTEM OPERATOR  
•
•
Dial 0 to call your system operator or group of operators.  
If you want to call a specific operator, dial that person’s extension number.  
NOTE: If the Hot keypad feature has been turned off, you must first lift the handset  
or press the Speaker button or dial 0 before you begin dialing.  
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HOLD RECALL  
CALL PROCESSING  
If you leave a call on hold longer than the hold timer, it will recall your station.The  
button that the call appears on will have a slow flashing indicator. (Telephone  
Status Indicator will flash amber).  
SYSTEM HOLD  
When you are connected to any call, press Hold. The call will flash at the keyset. If  
•
•
When your phone rings, lift the handset or press the Speaker button to  
answer the recall.  
If you do not answer this recall within a pre-programmed period of time, it will  
go to the system operator.  
this call appears on a line button at other keysets, it will flash at those keysets also.  
•
To take the caller off hold, press that button and the flashing LED will go  
steady again. Resume the conversation—OR—press the Hold button. The  
flashing LED will go steady again and you will be connected to the call again.  
Resume the conversation.  
CONSULTATION HOLD  
When you are talking on an outside line and it is necessary to consult with anoth-  
er extension:  
NOTE: While on a call, pressing a line button, route button or flashing Call button  
will automatically put your first call on hold and connect you to the new call. See  
Automatic Hold under Customizing Your Keyset.  
•
Press the Transfer button; you will receive transfer dial tone.Your call is placed  
on transfer hold.  
•
•
•
Dial the extension number.  
Consult with the internal party.  
Press Transfer to return to the outside party or hang up to transfer the call.  
EXCLUSIVE HOLD  
To place an outside call on hold at your phone so that other users cannot get it:  
•
•
Press the Hold button twice.The call will flash on your keyset and this line will  
show a steady indication on other keysets.  
To retrieve the call, press the flashing line button or press the Hold button a  
third time.  
NOTE:Repeatedly pressing the TRANSFER button will toggle between the outside  
party and internal extension. If necessary you may disconnect either one of the  
parties by pressing the Func. soft button, and then Cancel.  
RETRIEVING CALLS HELD AT ANOTHER  
STATION [HOLD PICKUP]  
NOTE: Intercom calls will always be placed on exclusive hold.  
REMOTE HOLD  
When a line is on hold and it appears on your keyset, press the Line button with  
When you wish to place a call on hold at another station.  
the flashing indicator.  
•
•
Press Transfer and dial the station number (or press the appropriate DSS but-  
ton)  
Press the Hold button. This will place the call on system hold on an available  
Call button or Line button at the remote station and return you to dial tone.  
When a line is on hold and it does not appear on your keyset, dial 12 plus the line  
number or the extension number of the station that placed the call on hold.  
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the Speaker button before you begin dialing.  
NOTES:  
1. If the destination station does not have any free Call buttons or line buttons  
you will hear No More Calls tone and must return to the other party by press-  
ing the Transfer button.  
2. Intercom calls cannot be put on remote hold.  
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TRANSFER TO VOICE MAIL  
CALL TRANSFER  
Transfer is used to send any calls to another extension in one of two ways.You can  
do a screened transfer by informing the other extension who is calling or you can  
do a blind transfer without notification.  
This feature is used to send a call directly to a voice mailbox.Your keyset must have  
a correctly programmed VT button to accomplish this.To transfer a call directly to  
a voice mailbox:  
•
•
While on a call, press the VT button and dial the mailbox number.  
Hang up when dialing is completed.  
•
•
While on a call, press the Transfer button and dial an extension number or  
group number. Your call is automatically put on transfer hold—OR—press a  
DSS button or station group button.Your call is automatically put on transfer  
hold.  
Hang up when you hear ringing (this is an unscreened or blind transfer)—  
OR—wait for the called party to answer and advise him/her of the call and  
hang up. If the transfer is refused, you will be reconnected to the outside line  
when the called station hangs up or you can press Transfer to return to the  
outside party.  
If you wish to send the call to another extension without waiting for the first  
station to hang up, simply press another DSS button—OR—press the Call  
button or C.O. line button to return to the outside party and begin the trans-  
fer process again.  
When you are transferring a call to a keyset set for Voice Announce or Auto  
Answer, the transferred call will always ring.  
CALL WAITING  
If an outside call has been camped-on to your phone or another station has  
camped-on to you:  
•
•
You will hear a tone in the earpiece and the call that is waiting for you  
(camped-on) will flash. In addition the bottom line of the display will indicate  
the number of the station or trunk party camped-on.  
Press the flashing button to answer; your other call will go on hold automati-  
cally if your station has the Automatic Hold feature set. If not, you must press  
Hold and then the flashing button—OR—finish the first call and hang up; the  
waiting call will ring.  
•
•
•
Lift the handset or press the Speaker button to answer.  
NOTES:  
NOTE:Intercom calls will not go on Automatic Hold.When using the speakerphone  
the camp-on tone will come through the speaker.  
1. After the inside party answers, you may alternate back and forth between the  
parties by pressing the Transfer button.  
2. If you receive No More Calls tone, that station has no button available to re-  
ceive another call. Press Transfer to return to the other party.  
3. You cannot transfer an Intercom call by pressing a DSS button.You must press  
the Transfer button and dial the destination extension number.  
CALL FORWARD OPTIONS  
A display keyset may review or change call forward options and destinations. Call  
forward access can be done via the keypad or by accessing the keyset display fea-  
tures. To review or change call forward options:  
TRANSFER WITH CAMP-ON  
•
•
•
Press the Menu button, scroll to Settings, press the OK button.  
Scroll to Call Forward and press the OK button.  
Scroll to the desired Forwarding option, enter the destination extension, and  
press the Save soft button.  
When you are transferring a call to another station and you receive a busy signal,  
you may camp the call on to this station. Simply hang up when you hear the busy  
signal. The called party will be alerted that a call is waiting for them.  
—OR—  
NOTE: If you receive No More Calls tone, that station has no button available to  
receive another call. Press Transfer to return to the outside caller.  
•
•
Press Transfer 102.  
Dial 0-5 to select the forward type (e.g., 1)—OR—  
Press Volume Up [+] or Volume Down [-] to select the forward type  
Press the right soft key to move the cursor.  
Dial the destination number (e.g., 202)—OR—  
Press Volume Up [+] or Volume Down [-] to select the destination and press  
the Right soft key to move the cursor.  
•
•
Dial 1 to set—OR—press Volume Up [+] or Volume Down [-] to select Yes or  
No and press Transfer to store and exit.  
—OR—  
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To Forward ALL Calls to Another Station  
GROUP CALL PICKUP  
•
•
Dial 601 plus the extension or group number.  
Receive a confirmation tone and hang up.  
To pick up (answer) a call ringing in any pickup group, lift the handset and dial 66  
plus the desired group number (01-10 on the OfficeServ 7030, 01-20 on the  
OfficeServ 7200-S, 01-99, and 01-99 on the OfficeServ 7000 Series) or press the  
flashing Group Pickup button if available or GRP PKUP on AOM.  
To Forward Calls to Another Station when you are on the Phone (BUSY):  
•
•
Dial 602 plus the extension or group number.  
Receive a confirmation tone and hang up.  
NOTES:  
1. A group pickup button can have an extender for a specific pickup group.  
2. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the Speaker button before dialing the access code.  
To Forward Calls to Another Station when you DO NOT ANSWER:  
•
•
Dial 603 plus the extension or group number.  
Receive a confirmation tone and hang up.  
MY GROUP PICKUP  
When you have both Forward ON BUSY and Forward NO ANSWER  
Destination Programmed:  
If desired, a new access code can be assigned to pickup ringing calls in the same  
pickup group as you are in. Like “66” above except you do not need to dial the  
desired group number. See your installation company for the assigned access  
code. MY GROUP PICKUP: __________________.  
•
•
You can activate them simultaneously.  
Dial 604. Receive a confirmation tone and hang up.  
To Forward Calls when DND is Activated:  
PRIVACY RELEASE  
•
•
Dial 605 plus the extension or group number.  
Receive a confirmation tone and hang up.  
This feature will allow another station to join in our conversation by releasing pri-  
vacy on the C.O. from your phone.  
To Forward Calls to the Station Where You Currently Are  
(FORWARD FOLLOW ME):  
To Release Privacy: While you are talking on a C.O.line and you wish to have other  
internal parties (or up to three) join the conversation.  
•
•
Dial 606 plus the extension or group number.  
Receive a confirmation tone and hang up.  
•
Press the PRB button (the PRB indicator will be steady).Inform the other party  
To clear all call forward conditions set at your station lift the handset and dial 600.  
that he/she may now join the conversation.  
After the other party (or parties) has joined the conversation and you wish to  
return privacy to the line so that no one else can join the conversation, press the  
PRB button a second time, the PRB button LED will be off.  
STATION CALL PICKUP  
To pick up (answer) a call ringing at another station, lift the handset and dial 65 plus  
the extension number of the ringing phone.If you have a DP key assigned with a sta-  
tion number, you only need to press this DP (Direct Pickup) key with the flashing  
light to answer this ringing station. NOTE: If the Hot Keypad feature has been turned  
off,you must first lift the handset or press the Speaker button before you begin dial-  
ing.  
To Join a Non-Private Conversation: When someone has informed you that you  
can join a conversation:  
•
•
Press the C.O. line button that he/she has indicated OR  
Dial the C.O. line number that he/she has indicated.  
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For the purposes of programming speed dial  
numbers, the programmable buttons are  
know as A, B, C, D, and E.  
DIALING FEATURES  
•
•
•
The A button inserts a flash.  
The B button inserts a pause.  
All“DIALING FEATURES”instructions are written to support Overlap Dialing mode.  
This is the technical name for dialing from a telephone as it has been for many  
years. In recent years the cell phone industry has changed the cell phones to use  
Enblock Dialing. With this dialing mode all the digits are dialed and then sent to  
the carrier after pressing the OK key.Please check your telephone setup to confirm  
what dialing mode is used.  
The C button is used for pulse to tone  
conversion.If your system uses rotary (or  
pulse) dialing C.O. lines, pressing C while  
entering a speed dial number causes all  
subsequent digits to be sent as DTMF  
tones.  
The D button is used to hide digits.  
Display keyset users may want to hide  
some speed dial numbers so that they  
will not show in the display.When you are entering a telephone number, press  
D. All subsequent digits will be hidden. Press D again to begin displaying dig-  
its.  
The E button is used to enter a speed dial name. See Personal Speed Dial  
Names under Display Features.  
A B C D E  
F
SPEED DIALING  
•
•
You can dial a preprogrammed telephone number stored in the system-wide  
speed dial list of numbers 500–999 or from your personal list of numbers 00–49.  
Your system may be set for 950 system wide numbers. If so the system speed dial  
access codes are 050~999 and the station speed dial codes are 000~049.  
•
From the idle screen with the handset on-hook, press the AOM soft button, or  
dial 16, scroll to the Speed button, press the OK button.  
Dial the desired speed dial bin number.  
•
•
•
•
The F button toggles between speed dial name and number.  
Use the Hold button to clear a speed dial number.  
Use Volume Up [+] or Down [-] to advance cursor for Input of Bin Name.  
Use Left or Right soft button to save name.  
•
•
The telephone number is automatically dialed for you.  
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the Speaker button before you begin dialing.  
DIRECTORY DIALING  
PROGRAMMING PERSONAL SPEED  
•
•
Press the Func. soft button, scroll to Directory, press OK.  
Press Func. soft button, scroll to the desired directory, press OK.  
DIAL NUMBERS  
You can program frequently dialed telephone numbers in a personal speed dial  
list. A station may be assigned up to fifty numbers, 00–49. See your system admin-  
istrator to determine the amount assigned to your station. The phone itself main-  
tains 1000 station speed dial numbers.  
STATION DIRECTORY - Accesses Station name directory.  
PERSONAL DIRECTORY - Accesses your personal speed dial name list.  
SYSTEM DIRECTORY - Accesses System speed dial name list.  
•
•
•
•
Enter the first letter of the desired party.  
Press the Volume Up [+] or Down [--] buttons to scroll to the desired entry.  
Press the Func. soft button.  
•
•
•
•
While on-hook, press Transfer and then dial 105.  
Dial a speed dial number (00–49).  
Dial a line or line group access code.  
Select the appropriate operation below.  
Dial the telephone number to be stored (24 digits maximum). It can include #,  
DIAL - Dials the displayed number.  
,, FLASH and PAUSE.  
Press Transfer to store the number.  
EXIT - Exit programming and return to idle screen.  
PREVIOUS - Moves you to the previous entry.  
NEXT - Moves you to the next entry.  
•
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the Speaker key before you begin dialing.  
•
•
Press OK.  
Press End soft button to return to idle screen.  
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LAST NUMBER REDIAL  
PAGING AND MESSAGING  
To redial the last outgoing telephone number you dialed, press the Func. soft but-  
ton, scroll to Last Redial, or dial 19. Press OK.  
MAKING AN INTERNAL PAGE  
NOTES:  
To make an announcement through the keyset speakers in the idle condition:  
1. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the Speaker button before you begin dialing.  
2. Redial does not apply to intercom calls.  
•
•
•
•
Lift the handset.  
Press the Func. soft button, scroll to Page button, press OK or dial 55.  
Dial the desired zone number 0, 1, 2, 3 or 4.  
After the attention tone, make your announcement.  
SAVE NUMBER WITH REDIAL  
While on a conversation, press the Func. soft button and select the Save/Repeat  
option before hanging up to save the number you just dialed for later use.  
NOTES:  
1. If you have a dedicated page zone button, it is not necessary to press Page  
and dial a zone number.  
2. If allowed by your system administrator you may be able to initiate a page  
from a speakerphone by pressing the Page key or dialing 55 without lifting  
the handset.  
To redial this saved number at any time, press the Func. soft button, scroll to  
Save/Repeat, press OK button or dial 17. The same line will be selected for you.  
NOTES:  
1. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the Speaker button before you begin dialing.  
2. The saved telephone number is stored in memory until you save another  
number.  
MAKING AN EXTERNAL PAGE  
To make an announcement through the external paging speakers:  
3. Redial does not apply to intercom calls.  
•
•
•
Lift the handset.  
AUTOMATIC REDIAL/RETRY  
Press the Func. soft button, scroll to Page button, press OK or dial 55.  
Dial the desired zone number 5, 6, 7 or 8—OR—dial 9 to page all external  
zones.  
When you are making an outside call and you receive a busy signal, the system can  
automatically redial the number for you. It will automatically redial at a pre-pro-  
grammed interval for up to 15 attempts.  
•
After the attention tone, make your announcement.  
NOTES:  
•
•
When you hear a busy signal, press the Retry (Auto Retry) button.  
The system will reserve the line and automatically redial the same number for  
you.You will hear the call being made through the keyset speaker.The micro-  
phone is muted.  
When the called party answers, lift the handset or press the flashing Speaker  
to begin speaking.  
1. If you have a dedicated page zone button, it is not necessary to press Page  
and dial a zone number.  
2. If allowed by your system administrator you may be able to initiate a page  
from a speakerphone by pressing the Page key or dialing 55 without lifting  
the handset.  
•
NOTES:  
ALL PAGE  
1. If you make another call, auto-redial is canceled.  
2. To cancel an auto-retry, lift and replace the handset.  
To page all designated keysets in internal zone 0 and all external zones at the same  
time:  
PULSE TO TONE CHANGEOVER  
•
•
•
•
Lift the handset.  
Press the Func. soft button, scroll to Page button, press OK or dial 55.  
Dial , or press the All Page button.  
After the attention tone, make your announcement.  
When making an outside call on a dial pulse line, press #. All digits dialed after the  
# with be sent as tones.  
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NOTES:  
AUTOMATIC PARK WITH PAGE BUTTON  
1. The LED on the Page button will only light when an All Page is in progress.  
2. If allowed by your system administrator you may be able to initiate a page  
from a speakerphone by pressing the Page key or dialing 55 without lifting  
the handset.  
•
While in conversation, press the Page button.The call is automatically parked  
at your station.  
Receive page tone and dial a desired page zone number.  
Make announcement indicating your extension number or the line number.  
Hang up.  
•
•
MEET ME PAGE  
To retrieve an automatically parked call:  
•
•
•
•
•
•
•
Lift the handset.  
•
Dial 10 plus the number that was announced. If you have a PAGPK (Page  
Pickup) button, press it and dial the number that was announced. If you have  
a Park button, press it and dial the announced orbit number.  
Press the Meet Me Page MMPG (MMPAGE) button or dial 54.  
Dial the desired zone number (0~9).  
After the attention tone, instruct the paged person to dial 56.  
Press Func. soft button, then Answer Wait, then OK button.  
Remain off-hook until the person dials 56 from any phone.  
The paged person will be automatically connected with you.  
•
You will be connected to the parked call.  
NOTES:  
1. If the call is not retrieved within a pre-programmed period of time, it will recall  
your keyset and have a slow flashing amber light. You cannot park and page  
intercom calls.  
2. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the Speaker button before you begin dialing.  
CALL PARK AND PAGE  
When you have an outside call for someone who is not at his/her desk, you can  
park the call prior to paging. The OfficeServ 100, OfficeServ 500, and OfficeServ  
7000 Series systems offer two different methods:  
SETTING A MESSAGE INDICATION  
MANUAL PARK ORBITS  
When you are calling another station and no one answers or you receive a busy  
signal, you can leave a message indication:  
•
•
While in conversation, press the Park button.  
Entered a desired orbit number (0-9), if the orbit number is busy dial another  
orbit number. Display users can press , to automatically place the call in any  
available orbit number and see the number in the display.  
Remember the selected orbit number.  
•
•
Press the Func. soft button, scroll to Message, press OK—OR—dial 43 and  
receive confirmation tone. Hang up.  
The message button on the Main Programmable Button screen and the TSI  
will flash red at the called station.  
•
•
•
Replace the handset when finished.  
Lift the handset and make a page announcement as previously described  
(example:“John Smith park two”).  
NOTES:  
1. A station can have up to five message indications.  
2. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the Speaker button before you begin dialing.  
To retrieve a parked call from orbit:  
•
•
Press the Park button and dial the announced orbit number (0-9).  
You will be connected to the parked call.  
CANCELING MESSAGES  
NOTES:  
To cancel a message indication that you left at another station, dial 42 plus the  
1. You must have a Park button or park access code to retrieve and place calls in  
park orbits.  
extension number of the station at which you left a message.  
2. If the parked call is not retrieved within a pre-programmed period of time, it  
will recall your keyset and have a slow flashing amber light. You cannot park  
and page intercom calls.  
To cancel all message indications left at your keyset, dial 42 plus your extension.  
Your Message button indicator will stop flashing and the TSI will go out.  
3. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the Speaker button before you begin dialing.  
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the Speaker button before you begin dialing.  
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RETURNING MESSAGES  
CONVENIENCE FEATURES  
•
Press Menu, scroll to Message, press OK, scroll to Station Message, press OK,  
press Func. soft button, Reply, and then press OK, or dial 43. The first station  
that left a message will be called automatically.If that station does not answer,  
the called station Message button indicator will continue to flash and the TSI  
will stay on.  
LOGGING IN AND OUT  
If enabled, your SMT-i3105 telephone may require you to log in before making or  
receiving calls. In these cases your telephone system administrator will provide  
you with an extension number, password, and the feature code used to log out.  
•
Repeat until all messages have been returned in the order received.  
NOTES:  
To log in:  
1. Display keyset users can view message indications and return them in any  
order. See Viewing Message Indications under Display Features.  
2. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the Speaker button before you begin dialing.  
•
•
•
At Extension Login Screen enter your ID which is your extension number.  
Scroll down to the password field and enter your station password  
Press on Save soft button or OK button.  
3. If a message has been left at your keyset by a keyset in Auto Answer, you must  
manually cancel the message after it has been returned.  
To log out:  
•
Dial the feature code provided by your administrator (for example 77).  
PROGRAMMED MESSAGES  
When you will be away from your phone for any length of time, you can leave a  
programmed station message. Display stations calling you will see this message  
and be informed of your status or follow your instructions.  
DO NOT DISTURB  
Use this feature when you want to block calls to your keyset.  
•
Dial 48 plus any of the message codes (01–20) listed on the back of this user  
guide.  
To cancel any of these messages you might have selected, dial 48 plus 00.  
Press Transfer to exit and store your selection.  
•
While on-hook, press the Func. soft button, scroll to DND, press OK, press 1 to  
turn it ON, or dial 401. The Telephone Status Indicator will flash red intermit-  
tently to remind you of this mode.  
To cancel DND, press the Func. soft button, scroll to DND, press OK, press 0 to  
turn it OFF, or dial 400. The Telephone Status Indicator goes blank. You can  
make calls while in the DND mode.  
•
•
•
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the Speaker button.  
NOTES:  
You can have multiple programmed message buttons (PMSG) and each one can  
1. If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the Speaker button.  
have a different message code:  
2. If you place your keyset in DND mode and you do not have a DND button,  
your TSI button will fast flash red to indicate DND status.  
•
•
Press any programmed message (PMSG) button. The message is set and the  
PGM MSG button indicator will be lit steady. Press the button again to turn off  
the programmed message and the indicator will go blank.  
Pressing another programmed message (PMSG) button will turn the previous  
one off and set a different programmed message.  
ONE TIME DND  
If you are on a call and you do not wish to be interrupted while on that call, you  
can press the DND button and place your station in Do Not Disturb. When you  
hang up at the end of the call, DND will be automatically canceled and your key-  
set will be able to receive new calls. This feature requires a DND button.  
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MUTE  
CALLING THE DOOR PHONE/  
ROOM MONITOR  
You can mute the handset transmitter or the microphone during any conversa-  
tion:  
You may call the door phone and listen to what may be happening outside or in  
another room.  
•
•
Press the Mute button. The Mute button indicator will be lit steady and the  
mute icon will show in the display.  
To resume speaking, press the Mute button again.The Mute button indicator  
goes blank.  
•
•
Dial the extension number of the door phone.  
You will be connected to the door phone and you can listen or have a conver-  
sation.  
•
If an electric door lock release is installed, dial 13 to unlock the door.  
BACKGROUND MUSIC  
When a music source is supplied, you may listen to music through the speaker in  
your keyset:  
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset  
or press the Speaker button.  
•
•
While on-hook, press the Hold button to hear music.  
Press the Hold button again to turn music off.  
GROUP LISTENING  
When you are engaged on a call and you are using the handset, you may want  
other people to hear the distant party’s voice over the speaker:  
You can set the level of background music by using the Volume buttons while lis-  
tening to the music. This does not affect the speakerphone level.  
•
Press the Listen (Group Listen) button to turn on the speaker. The micro-  
phone is not in use, so the distant party does not hear other parties present in  
your office.  
Press Listen (Group Listen) again to turn the speaker off and resume private  
conversation.  
ESTABLISHED CALL PICKUP  
To pick up an established call in progress at a single line extension connected to  
a computer modem on your PC.  
•
•
Repeat if necessary.  
•
•
Press the EP (EST PKU) button for that station on your keyset and the call is  
automatically moved to your keyset.  
The single line extension on your modem will be disconnected.  
NOTE: Depending on speaker volume and the acoustics of your office, it may be  
advisable to turn the group listening feature off before hanging up.This will elim-  
inate a momentary squeal.  
NOTE: You must have an assigned (EP button) button on your regular keyset, for  
the single line station.  
ACCOUNT CODES  
When enabled, your system allows calls to be charged to different accounts. You  
can enter account codes either by dialing the full code, by entering an account  
code “bin number”, or by pressing your ACC (Account) key if one is assigned. Bin  
numbers are a 3 digit short code that will automatically insert the appropriate  
account code. Account codes may be a maximum of 12 digits (# may be used); if  
the account code is to be less than 12 characters you may end the code by press-  
ing , or the right soft key.The type of code used is determined by your telephone  
system administrator. Codes can be entered before or during a call as follows:  
ANSWERING THE DOOR PHONE  
When you are programmed to receive calls from a door phone:  
•
•
•
You will receive three short rings repeated.  
Lift the handset.You are connected to the door phone.  
If an electric door lock release is installed, dial 13 to unlock the door.  
NOTE:This is called Door Unlock in the display.  
To enter an account code before placing the call:  
•
•
•
Press your ACC (Account) key or dial 47.  
Dial the account code or bin number.  
You will receive a confirmation tone and display.  
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•
When prompted dial a trunk or trunk group (i.e. 9) and the telephone number  
to call.  
•
To return to your first party, press the button corresponding to your original  
call. This will disconnect the OHVA call.  
To enter an account code by interrupting the conversation:  
NOTES:  
1. When you are voice announcing to a station close to you, use the handset to  
avoid an echo effect.  
2. You cannot off-hook voice announce to single line telephones.  
•
While on an outside call press the ACC (Account) key or press Transfer fol-  
lowed by 47.  
Dial the account number or bin number (if you are entering an account code  
you will need to press your ACC (Account) key or right soft key to finalize the  
entry)  
•
OHVA BLOCK  
Your keyset can be programmed with an OHVA Block (Block) button. Pressing this  
button will prevent anyone from making an OHVA to you until you press the but-  
ton again and cancel the blocking.  
NOTE: If you make an error simply repeat the procedure with the correct code.  
Only the most recent account code dialed will be recorded.  
MANUAL SIGNALLING  
OHVA REJECT  
Use this feature when you want to send a brief 500ms ring burst to another sta-  
tion, regardless of the status of your phone (on-hook, off-hook, handsfree, DND, or  
ringing).  
Your keyset can be programmed with an OHVA Reject (Reject) button. Pressing  
this button while receiving an OHVA call will disconnect the voice announcing  
party and return you to your original call.  
To send a signal to another station:  
IN GROUP/OUT OF GROUP  
•
•
Press the Manual Signalling (MS) button with extender.  
You may press the MS button repeatedly to send multiple signals to the des-  
ignated station.  
If your keyset is assigned to a station ring group, you can remove your keyset from  
the group and then put it back in. While you are out of the group, you can receive  
calls to your extension number but not calls to the group number. If you have an  
IO GRP (IN/OUT GRP) button with the group number assigned.  
NOTE:Your phone must have a Manual Signalling (MS) button with a station num-  
ber extender assigned to it. Manual Signalling will override DND.  
•
•
Press the IO GRP (IN/OUT GRP) button.The button indicator will be lit steady  
when your keyset is in the group.  
Press the IO GRP (IN/OUT GRP) button again to exit the group and the indi-  
cator will go blank. Repeat as necessary.  
OFF-HOOK VOICE ANNOUNCE  
Keysets may receive a voice announcement while on another call. The calling sta-  
tion must have an OHVA button. When you are in DND, you cannot receive OHVA  
calls. The OHVA feature will work with intercom and transferred calls.  
If you do not have an IO GRP (IN/OUT GRP) button:  
•
Dial the IO GRP (IN/OUT GRP) access code number ________________, then  
the group number, then 0, press Call soft button to exit the group or 1 then  
press Call soft button to enter the group.  
When you receive an OHVA and secure OHVA is ON, you will hear the announce-  
ment in the handset receiver, if you are using the handset. If secure OHVA is OFF  
then you will hear the announcement on the speaker, if you are talking on the  
handset. If you are using the speakerphone the announcement will always be  
heard through the speaker.  
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset  
or press SPEAKER button.  
To make an off-hook voice announcement:  
The IO GRP (IN/OUT GRP) button can include an extender to indicate the specif-  
ic group that this button will affect. This means that if you are in multiple groups,  
you can decide for which groups you will receive calls.  
•
•
•
•
•
Dial the extension number or press the DSS button.  
When you receive a busy signal, press the OHVA button.  
After the attention tone, begin speaking.  
Finish the call by replacing the handset.  
Press the flashing Call button on your keyset.This will place the original party  
on hold and allow you to talk to the announcing party.  
CUSTOMIZING YOUR KEYSET  
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•
Redial the new passcode. If successful, you will hear two beeps. Four beeps  
indicate an incorrect code to confirm, reenter the code again.  
Press Transfer to store the new passcode.  
CUSTOMIZING YOUR KEYSET  
AME PASSWORD  
SET ANSWER MODE (INTERCOM)  
This feature allows customers using the AME feature to enable password protec-  
tion. This will prevent unauthorized users from listening to your messages being  
left.The passcode is the same as your station passcode.This feature only applies if  
there is a Samsung Voicemail card installed in the system and your keyset has a  
programmed AME button.  
You can receive internal calls in one of three modes (see Answering Intercom Calls  
under Intercom Calls for descriptions).  
•
•
•
While on-hook, press Transfer and then dial 103.  
Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce.  
Press Transfer to store your selection.  
•
•
•
With the handset on-hook, press Transfer and then dial 110.  
Dial 101 to turn on AME PASSCODE or 100 to turn it off.  
Press Transfer to store your selection.  
NOTE: When your keyset is programmed for Voice Announce and you have For-  
ward No Answer (FNA) turned on, you must answer screened transfers by pressing  
the OK button before your FNA timer expires or the call will forward.  
AUTO CAMP-ON  
SET ANSWER MODE (CO)  
This option allows intercom calls to be automatically camped on, if possible, when  
a busy station is called.  
Your incoming CO calls can be set to follow the intercom answer mode.  
•
•
•
With the handset on-hook, press Transfer and then dial 110.  
Press 081 to turn CAMP-ON on or 080 to turn it off.  
Press Transfer to store your selection.  
•
•
•
•
While on-hook, press Transfer and then dial 110.  
Dial 15 to access AUTO ANS CO.  
Press the Volume Up [+] or Down [-] key to change status (On/Off).  
Press Transfer to store your selection.  
SELECT RING TONE  
AUTOMATIC HOLD  
Each SMT-i3105 user can select from a variety of ring tones.  
While on an outside call, pressing a line button, route button or a flashing Call but-  
ton will automatically put your call on hold and connect you to the next call. This  
feature can be turned on or off at your keyset.  
From the LCD:  
•
•
•
Press Menu button.  
Scroll to Sound option and press OK.  
Select Ring Tone and press OK—OR—you may dial 1 and immediately enter  
the option.  
•
•
•
With the handset on-hook, press Transfer and then dial 110.  
Dial 001 to turn Automatic Hold on or 000 to turn it off.  
Press Transfer to store your selection.  
•
•
Use Volume Up [+] or Down [-] buttons to scroll through the available ring  
tones and press OK or Save soft button to store your selection.  
Press End soft button to return to idle screen.  
HOT KEYPAD  
On your phone system your keyset’s keypad can be made“live”or“hot”so that it is  
not necessary to lift the handset or press the Speaker button before you begin di-  
aling.Calls can be made and features activated by simply dialing the C.O.line num-  
ber, trunk group access code, intercom number or feature access code.  
CHANGE YOUR PASSCODE  
From the factory, your station passcode is 1234.You can change your station pass-  
code whenever you desire.  
•
•
•
With the handset on-hook, press Transfer and then dial 110.  
Dial 031 to turn the Hot Keypad on or 030 to turn it off.  
Press Transfer to store your selection.  
•
•
•
While on-hook, press Transfer and then dial 101.  
Dial your old passcode.  
Dial a new passcode (must be four characters).You can use 0–9.  
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KEY CONFIRMATION TONE  
CALLER ID REVIEW ALL  
You can hear a short beep (confirmation tone) each time you press a button on the  
dial pad. This tone can be turned on or off.  
This feature allows display keyset users to review Caller ID information for calls  
sent to their stations.This list can be from ten to fifty calls in a first in, first out basis.  
The list includes calls that you answered and calls that rang your station but that  
you did not answer. When reviewing this list, you can press one button to dial the  
person back. The system must be using LCR to dial the stored number.  
•
•
•
•
While on-hook, press Transfer and then dial 110.  
Dial 040 to turn tones off or 041 to turn tones on.  
Press Transfer to store your selection.  
Additional ring tones can be selected from the Menu, Sound, Keytone,  
option.  
•
•
•
With you handset on-hook, press Transfer and then dial 110.  
Press 121 to turn CID Review All on or 120 to turn it off.  
Press Transfer to store your selection.  
REJOINING A PAGE  
SECURE OHVA  
This feature allows you to hear the remaining portion of an ongoing internal page  
after you return your keyset to idle. To enable this feature:  
This option allows you to receive OHVA (Over Head Voice Announce) calls via the  
speaker while you are on the handset.  
•
•
•
With the handset on-hook, press Transfer and then dial 110.  
Dial 051 to turn this feature on or 050 to turn it off.  
Press Transfer to store your selection.  
•
•
•
With your handset on hook, press Transfer and then dial 110.  
Press 131 to turn SECURE OHVA On or 130 to turn it Off.  
Press Transfer to savve your selection.  
RING PREFERENCE  
CONFIGURE MOBILE EXTENSIONS (MOBEX)  
This feature automatically answers ringing calls when you lift the handset or press  
the Speaker button.This method will always answer calls in the order they arrived  
at your keyset.When you turn ring preference off, you must press the flashing but-  
ton to answer a call, allowing you to answer calls in the order you choose.  
This feature allows you to configure options for any Mobile Extension (MOBEX)  
ports that are assigned to you by your telephone system administrator. You can  
turn a port on or off; set the telephone number for the port; or set the caller ID you  
will be calling in from.The caller ID field has no effect unless you have been author-  
ized as an Executive MOBEX user. Check with your telephone system administrator  
for further details on your specific system configuration.  
•
•
•
With the handset on-hook, press Transfer and then dial 110.  
Dial 061 to turn ring preference on or 060 to turn it off.  
Press Transfer to store your selection.  
To set the phone number a MOBEX port can reach you on:  
DISPLAY SPEED DIAL NAME  
•
•
•
Press Transfer and then dial 126.  
Dial your station passcode.  
This option allows you to view the name associated with a speed dial number as  
it is dialed.  
Dial the number of the port you wish to configure (1-5) (you may also use the  
Volume Up [+] or Down [-] keys to select a port and press the right soft key  
to confirm).  
Press Right soft button to move to telephone number.  
Dial the number of a C.O. line or Trunk Group to use when making calls to this  
MOBEX port.  
•
•
•
With you handset on-hook, press Transfer and then dial 110.  
Press 111 to turn DISP SPDNAME on or 110 to turn it off.  
Press Transfer to store your selection.  
•
•
•
•
Dial the phone number you can be reached at by users calling this MOBEX  
port.  
Press Transfer to store your selection and exit programming.  
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To set the caller ID of the location you will be calling in from:  
DISPLAY FEATURES  
•
•
•
Press Transfer and then dial 126.  
Dial your station passcode.  
Dial the number of the port you wish to configure (1-5) (you may also use the  
Volume Up [+] or Down [-] keys to select a port and press the right soft key  
to confirm).  
Press Right soft key, then Volume Up [+] key, then press Right soft button  
again.  
DIRECTORY INFORMATION  
An 11 character directory name can be assigned to each extension number.  
Display keyset users can view the name of the called or calling station before an-  
swering.  
•
•
•
Dial the phone number you will be calling in from.  
Press Transfer to store your selection and exit programming.  
Each outside line can have an 11 character directory name. Incoming calls can be  
easily identified and answered with different greetings.  
To turn a MOBEX port ON or OFF:  
Outside and internal calls ringing to a station group will display [CALL FOR xxx]  
where xxx is the station group number.This allows you to answer calls directed to  
you differently than calls directed to your group.  
•
•
•
Press Transfer and then dial 126.  
Dial your station passcode.  
Dial the number of the port you wish to configure (1-5) (you may also use the  
Volume Up [+] or Down [-] keys to select a port and press the right soft key  
to confirm).  
DISPLAY NUMBER DIALED  
Display keysets begin showing digits as they are dialed. They will stay in the dis-  
play until the call duration timer comes on automatically or the Timer button is  
pressed. If the call duration timer is not used, the number dialed will be displayed  
until the call is released, transferred or put on hold.  
•
•
•
•
Press Right soft button to move the cursor down.  
At TEL, dial 2 on dial pad to advance to DEACT.  
Dial 1 to set to Yes.  
Press Transfer to store your selection and exit programming.  
CALL DURATION TIMER  
The system can be set to automatically time outside calls. A few seconds after you  
dial a telephone number, the timer appears in the display. It appears immediately  
for incoming calls. The call timer continues for the duration of the call. Call dura-  
tion times are displayed in minutes and seconds. If a call lasts longer than 60 min-  
utes, the timer restarts.  
You can press the Timer button to manually begin timing a call. Press it again to  
stop timing. If you press it while the automatic timer is on, the call duration time is  
restarted.  
AUTO TIMER  
Display keyset users may have the timer automatically start when they answer  
incoming calls or after a short delay on an outgoing call.  
•
•
•
With the handset on-hook, press Transfer and then dial 119.  
Dial 41 to turn the auto timer on or 40 to turn it off.  
Press Transfer to store your selection.  
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TIMER FUNCTION  
MANAGING PROGRAMMABLE  
KEY ASSIGNMENTS  
Display keyset users may use this feature as a simple stopwatch.  
•
•
•
•
When the keyset is idle, press the Timer button to start timing.  
Press the Timer button again to stop timing.  
Read the elapsed time in the display.  
You can manage your key assignments for easy one touch operation of frequent-  
ly used features.  
•
•
While on-hook, press Transfer and then dial 107.  
Use the Volume Up [+] or Volume Down [-] buttons to scroll through all of  
your programmable buttons.  
Lift the handset and replace it. The display will return to date and time.  
VIEWING STATION MESSAGE INDICATIONS  
•
Press Transfer to exit programming.  
You can view all of your message indications before you return them:  
To program the programmable keys, press Menu, Settings, AOM Setting.  
•
With the handset on-hook, press the Message button with the flashing indi-  
cator.  
The first station that left a message indication will be displayed.  
Press the Volume Up [+] or Down [-] buttons to scroll through the stations  
that left message indications.Use the soft keys to reply,clear or advance to the  
next message.  
For example:  
•
•
If you want to press a key that will direct calls to Joel at extension 3201. Select  
an empty key and set the following:  
•
•
•
Feature:  
Ext. Number:  
Display Name:  
DSS  
3201  
Joel  
•
Press the End button to return your keyset to the idle condition.  
PERSONAL SPEED DIAL NAMES  
If you want to press a key that will direct calls to Sue’s external phone number at  
972-444-3456. Select an empty key and set the following:  
Each personal speed dial number can have an 11 character name assigned to it.  
This name is used to select the speed dial bin when you are dialing by directory.  
•
•
•
•
Feature:  
Ext. Number:  
Display Name:  
Speed  
01  
Sue  
•
•
•
•
•
Press Transfer and then dial 106.  
Dial the speed dial bin number 00–49.  
Enter the station name using the keypad. See Station Names.  
Press the Transfer key to store the speed dial name.  
Repeat for each speed dial bin if necessary.  
Use Transfer 105 to set speed dial number:  
[xxxx] SPEED DIAL  
01: 9-9724443456  
Please consult your installation company to requested a complete list of descrip-  
tions for any keys you may have programmed on your keyset.  
NOTE: Use the Navigation button to move the cursor left or right, and use the  
Volume Up [+] or Volume Down [-] buttons to increment the speed dial bins.  
NOTE: Confirm that the cursor is placed correctly before you enter the extender.  
See Programming Personal Speed Dial Numbers Section.  
BACKSPACE WITH LCR  
STATION NAMES  
If you misdial while using LCR, you can delete digits shown in the display by press-  
ing the Backspace soft key as many times as necessary or by pressing Clear to  
delete all.  
•
•
With the handset on-hook, press Transfer and then dial 104.  
Enter the Station Name. Use the Volume Up [+] or Volume Down [-] buttons  
to move the cursor.  
•
Press Transfer to store the name.  
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VIEWING THE NEXT CALLER ID CALL  
CALLER ID  
In the event that you have a call waiting or a camped-on call at your keyset, you  
can press the Next button to display the Caller ID information associated with the  
call in queue at your keyset. Either the CID name or CID number will show in the  
display depending on you Name/Number selection.  
SELECTING YOUR CALLER ID DISPLAY  
Simultaneous display of Caller ID name and number on incoming CO calls on both  
lines of display keysets is supported on all OfficeServ systems. On Transferred CO  
calls, you can decide if you want to see the Caller ID name or Caller ID number in  
the display. Regardless of which data is selected, you can press the NND button to  
view the other pieces of Caller ID information.To select the type of Caller ID infor-  
mation you wish to view:  
To view Caller ID information for calls that have been camped-on to your keyset,  
press the Next button.  
INQUIRE CALLER ID PARK/HOLD INFO  
If you are informed that an incoming call is on hold or has been parked for you,you  
may view the Caller ID information before you retrieve the call.This may influence  
how you choose to handle the call.  
•
•
•
With the handset on-hook, press Transfer and then dial 119.  
To set the first line of a ringing call display dial 0.  
To set the second line of a ringing call display dial 1.  
Set the data to display from the following:  
- To set for Conversation Incoming dial 2.  
- To set for Trunk Display dial 3.  
From an idle keyset:  
•
Press the Inquire button—OR—press CID button,then Func. soft button,and  
the Inquire soft key.  
•
•
Dial the trunk number.  
- To set for Time/Cost dial 4.  
You may now answer the call by pressing the ANS button—OR—you may use  
Func. soft button and NND to view more information about this call—OR—  
you can return to the idle condition by pressing Ignore.  
- To show nothing dial 0.  
- To show Caller ID Number dial 1.  
- To show Caller ID Name dial 2.  
- To show the DID Number the call came in on dial 3.  
- To show the Name of the DID the call came in on dial 4.  
- To show the Name of the Group the call came in for dial 5.  
- To show the DID Number and then Name of the DID dial 6.  
- To show the Name of the DID and then the DID Number dial 7.  
To set the top line of the display shown after answering a call dial 2.  
Set the data to display from the following:  
If you are on a call:  
•
Press the Func. soft button and then Inquire button.Your existing call will go  
on hold—OR—press the CID button and Func. soft button then Inquire soft  
button to place the first call on hold.  
•
•
Dial the trunk number.  
•
You may now answer the call by pressing the Func. soft button then the ANS  
button—OR—you may use NND to view more information about this call—  
OR—you can return to the idle condition by pressing the Func. soft button  
and then Ignore.  
- To show Caller ID Number dial 0.  
- To show Caller ID Name dial 1.  
- To show the DID Number the call came in on dial 2.  
- To show the Name of the DID the call came in on dial 3.  
- To show Caller ID Number and then the DID Number dial 4.  
- To show Caller ID Name and then the DID Number dial 5.  
- To show the DID Number and then the name of the DID dial 6.  
- To show the Name of the DID and then the DID Number dial 7.  
- To show the C.O. line information dial 8.  
NOTES:  
1. If you are on an intercom call or you have Automatic Hold turned off, you must  
finish the existing call or place it on hold before inquiring.  
2. If you inquire about an outgoing call, you will receive a [call no longer avail-  
able] display.  
•
To set the format if the C.O. line information when the above is set to show C.O.  
line information dial 3.  
- To show the C.O. line number and the dialed or Caller ID Number dial 0.  
- To show only the dialed or Caller ID Number dial 1.  
Press Transfer to exit and store your selection.  
•
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FEATURE ACESS CODES  
Paging Zones - Dial 55 plus  
0
1
2
3
4
5
6
7
8
9
Q
____________________________________________  
____________________________________________  
____________________________________________  
____________________________________________  
____________________________________________  
____________________________________________  
____________________________________________  
____________________________________________  
____________________________________________  
All External Zones  
SECTION 6.  
APPLICATIONS  
All Page  
Feature Access Codes  
0
Operator  
56  
Meet Me Answer  
10 + xxx  
12 + xxx  
13  
16 + xxx  
17  
18  
19  
400  
401  
Pick Up A Parked Call  
Pick Up a Held Call  
Door Lock Release  
Speed Dialing  
Save And Redial Number  
New Call (Recall)  
Last Number Redial  
Cancel Do Not Disturb  
Do Not Disturb  
600  
Cancel All Call Forward  
Set Forward All Calls  
Set Forward Busy  
Set Forward No Answer  
Set Forward Busy/No Answer  
Set Forward on DND  
Set Forward Follow Me  
Pick Up Ringing Extension  
Pick Up Group  
601 + xxx  
602 + xxx  
603 + xxx  
604 + xxx  
605 + xxx  
606 + xxx  
65 + xxx  
66 + xx  
67  
42 + xxx  
43  
44  
Cancel Sent Message  
Return Message  
Callback  
Universal Answer  
Authorization Code  
Q
45  
46  
Busy Station Camp-On  
Conference  
47  
Account Code  
48 + xx  
49  
Cancel Programmed MSG  
Send Flash to C.O. or PBX  
53 + xxx + 1 In Group  
53 + xxx + 0 Out of Group  
NOTE: For additional access codes contact your system administrator.  
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ACCESSING YOUR MAILBOX  
[Also known as Subscriber Services Menu]  
Samsung Voicemail  
This section describes how to setup and use the various features available to a  
Subscriber. A Subscriber is a person that has been authorized access to the various  
features and services available in the Samsung Voicemail. Please review this sec-  
tion carefully before you use your Authorized Features and Services, known as  
Subscriber Services.  
Inside Callers [Subscriber logging in from their Desk]  
•
Dial the voicemail access number or press the key assigned to ring  
voicemail [VMMSG].  
•
Enter your personal password when prompted (the default password is 0000).  
Outside Callers [Subscribers calling from Cell Phones or outside of the  
office environment]  
Voice Mail is one of the Subscriber Services available. Your voice mail box has the  
capability of storing private messages, and offers a number of options for sending  
or redirecting messages as well as provides several ways to notify you of new mes-  
sages.  
•
•
•
Dial the phone number that will be answered by the voicemail. The main  
greeting will answer.  
At the main greeting dial [#] plus your Subscriber (or mailbox) number  
(Subscriber and Mailbox numbers will usually match your extension number).  
Enter your personal password when prompted (the default password is 0000).  
Another very common Subscriber Service is Access Manager. This allows you con-  
trol over when and where you receive your calls as well as what to speak to your  
callers in the event you are unable to speak to them directly. The ‘events’ are  
referred to as “Call Conditions”. No-Answer, Busy, and Blocked are the most com-  
monly used Call Conditions.  
Access your Subscriber Services (or Mailbox) from a Station  
other than your Own (or checking a mailbox associated with a  
different station)  
This guide can be used by Subscribers from within the office or from telephones  
outside the office. The basic operation is the same, but the access method will be  
different. See the Subscriber Services Menu Diagram for more details.  
•
Press the [VMMSG] key or dial the voicemail group number. You will be  
prompted to enter a password.  
•
•
Press [,]. This will take you to the Main Auto Attendant Menu.  
Press [#] plus the Subscriber number of your choice. You will be prompted to  
enter you password.  
Note that some features and prompts detailed here may not be available to all  
Subscribers. See your System Administrator if you have questions about feature  
availability.  
At this point the inside and outside callers follow the same instructions. You will  
hear a message stating the number of messages left in your mailbox.You will then  
hear the Subscriber Services Menu with the following options:  
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5
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,
Listen to New Messages - See Listening to your Message.  
Record and Send Message - See Sending Messages.  
Review Saved Messages - See Listening to your Message.  
Access Manager - See Access Manager.  
Personal Greetings - See Personal Greetings.  
Mailbox Administration - See Mailbox Administration.  
Personal Services - See Personal Services.  
Return to Main Menu.  
When accessing and retrieving voicemails from the mailbox, the service options  
such as (1) Listening to Messages, (2) Record and Send Messages, and (3)  
Review Saved Messages are available and can be accessed through the dial pad  
or through the Function soft key. When pressing the function soft button the  
options will be displayed. Scroll to and press the OK button to select an option  
from the Function Menu.  
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Subscriber Services Menu  
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Group New  
Messages  
Group Saved  
Messages  
Listen to New Review Saved  
Record & Send  
Messages  
Access  
Manager  
Personal  
Greetings  
Mailbox  
Administration  
Personal  
Services  
Pause, Resume  
Play Menu  
Options  
Exit  
Messages  
Messages  
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Assign and/or Edit  
Change  
Review  
Group Messages Menu  
Listen Menu  
Record Menu  
Follow Me  
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3
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5
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0
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Primary Greeting  
Message Alert  
Workload  
Group  
Urgent Messages  
Play  
For a Directory  
Assign and/or Edit  
Busy Greeting  
Change  
Pager Notification  
Edit Stored  
Telephone Numbers  
Block All Calls  
Call forwarding  
Call Screening  
Find Me  
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Message  
of Subscribers  
Play Previous  
Message  
To Create a  
Reminder  
Group  
Callback Requests  
Assign and/or Edit  
Blocking Greeting  
Review Deleted  
Messages  
Change  
Change  
Password  
##  
2
3
4
5
8
9
#
0
1
2
Weekly Schedule  
Save  
Group  
Reminders  
Assign and/or Edit  
Night Greeting  
Review Undelivered  
Messages  
Place a  
Record  
Name  
"Enter the Recipient's Number"  
Message  
Direct Call  
Discard  
Message  
Review  
Recording  
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Group  
Private Messages  
1
Assign and/or Edit  
Screened Greeting  
Auto Play  
New Messages  
Name  
Enter Directory  
3
3
Reply to Sender  
4
Stop, Append to  
Recording  
2
Group  
Fax Only Messages  
Edit Only  
Personal Greetings  
Auto Play Message  
Information  
Extended  
Prompting  
Personal  
4
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Administration  
Place  
5
Discard Recording  
and Rerecord  
Call to Sender  
3
Auto Set  
Night Intercept  
Edit Only  
Mailbox Greeting  
Pause, Resume  
Menu Prompting  
Pause, Resume  
Menu Prompting  
Pause, Resume  
Menu Prompting  
Deliver Copy  
of Fax Message  
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Set  
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Delivery Options  
Pause, Resume  
Menu Prompting  
Pause, Resume  
Menu Prompting  
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Play  
Forward a  
Copy of Message  
Broadcast Message  
Menu Options  
Specify  
Future Delivery  
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Pause, Resume  
Menu Prompting  
Play  
Play  
Menu Options  
Play  
Menu Options  
Record  
Cancel, Return  
Rewind  
5 Seconds  
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Access Coverage  
a Reminder  
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ervices  
SEND Message,  
Then Copy  
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Change  
Playback Volume  
Group  
A Specific Sender  
Play  
Menu Options  
Cancel, Return  
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Cancel, Return  
Play  
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Menu Options  
to Subscriber Services  
Rewind  
5 Seconds  
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Pause, Resume  
Message Playback  
Play  
Cancel, Return  
Cancel, Return  
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Sub riber Services  
Message Inventory  
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Change  
Playback Volume  
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Fast Forward  
5 Seconds  
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Play  
Menu Options  
Pause, Resume  
Record/Playback  
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Change  
Playback Speed  
99  
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Cancel, Return  
Fast Forward  
5 Seconds  
to Subscriber Services  
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9
Skip to  
Next Message  
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Change  
Playback Speed  
99  
Scan Messages  
##  
0
SEND Message,  
Then Exit Record  
Play  
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Menu Options  
Play  
Menu Options  
Play Message  
Information  
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NOTE: All options shown MAY NOT be authorized. If an option is not available  
please speak to your system administrator.  
*Change Playback Speed and Volume not available on the OfficeServ 7030,  
OfficeServ 7100, OfficeServ 7200-S or OfficeServ IP-UMS.  
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GETTING STARTED  
1 or 3  
Using your new Samsung Voicemail Subscriber Services is as simple as following a  
few simple spoken instructions. First time users should read this section as a tuto-  
rial.You should start with the following steps:  
LISTENING TO OLD OR NEW MESSAGES  
•
Access your Subscriber Services Menu - You already know how to do this.  
1
Play / replay the message you just heard.  
Play the previous message.  
From the Subscriber Services Menu:  
11  
2
Save the message you just heard and listen to the next message.  
Delete the message you just heard and listen to the next message.  
Reply to the message.  
•
•
•
•
•
Record a Primary/No-Answer Personal Greeting. Dial [5][1].  
Record a Mailbox Greeting. Dial [5][7].  
Change your access code (Password). Dial [#][7][1].  
Record your name. Dial [#][7][2].  
3
4
This will allow you to leave a message in the mailbox of the sender (if the  
sender has a mailbox on this system).  
Enter your directory name. Dial [#][7][3].  
After you have completed the steps above your Subscriber Services are set up and  
ready to use.  
5
Return the call directly to the telephone number that left the message.  
This will work for internal and external callers, but Caller ID service is need-  
ed to use this feature on an outside call.  
LISTEN TO YOUR MESSAGES  
55  
Deliver a fax copy.  
If there are new messages in your mailbox your [VMMSG] key will be lit. Call the  
Samsung Voicemail by pressing this key, and when prompted enter your pass-  
word.You will then be at the Subscriber Services Menu. Select [1] to listen to new  
messages or [3] to listen to saved messages.  
This will allow you to receive attached faxmail document(s). Faxmail docu-  
ments can be delivered to any fax machine of your choice as long as out  
calling is authorized. You can also have faxmail messages automatically  
delivered to the fax machine of your choice.  
Note: After you enter your password, if“Autoplay of New Messages”is enabled and  
you have new messages the Samsung Voicemail will begin to play them automat-  
ically. A subscriber can control this feature. From the Subscriber Services Menu [6]  
[5] toggles “Autoplay of New Messages” ON/OFF.  
6
Forward the message and saves a copy.  
The subscriber can be selected by dialing their mailbox number (nnn),using  
the directory service (#) or you may also add comments and leave it as a  
memo to yourself (##).  
The Send and Copy Service (option 6) allows a user to send copies of a mes-  
sage to multiple recipients easily. A different introduction message may be  
left for each recipient.  
SUBSCRIBER SERVICES MENU  
The following is a list of all the options available in the Subscriber Main Menu.  
7
Rewind the message 5 seconds.  
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LISTENING TO NEW MESSAGES  
GROUP NEW MESSAGES  
RECORD AND SEND A MESSAGE  
LISTENING TO OLD MESSAGES  
GROUP OLD MESSAGES  
ACCESS MANAGER  
PERSONAL GREETINGS  
MAILBOX ADMINISTRATION  
PAUSE / RESUME  
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Change playback volume of the recording. [Not available on the OS 7030,  
OS 7100, OS 7200-S or OS IP-UMS]  
There are two levels of volume during playback. Dialing this code will tog-  
gle between the two levels.  
8
Pause or resume during message playback.  
Fast forward the message 5 seconds.  
9
99  
Change playback speed of the recording. [Not available on OS 7030, OS  
7100, OS 7200-S or OS IP-UMS]  
PLAY MENU OPTIONS  
There are two levels of speed during playback. Dialing this code will toggle  
between the two speeds.  
,
#
EXIT TO AUTO ATTENDANT  
PERSONAL SERVICES  
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0
Play options.  
3
4
5
6
#
Discard and Re-Record  
Set Message Attributes (Delivery Options)  
Schedule Future Delivery  
Save and Send then Send a Copy to Someone Else  
Save and Send the Recording  
Pressing this key will play all the menu options available to you from this  
point.  
00  
#
Hear the time and date, and sender's information of the message you just  
heard. Sender information is not available on outside calls.  
Move to the next message. This does not Save or Discard the current mes-  
sage - it is retained as new.  
Setting Message Attributes  
If after recording a message you select [4] you can set up any combination of the  
following delivery options:  
##  
Scan. Plays first 7 seconds of a message then skips to next message. This is  
similar to the scan button on a radio. It will allow you to find a specific mes-  
sage quickly. To stop scanning press [1].  
1
2
3
4
5
,
Urgent Delivery  
Return Receipt Requested  
Request a Call Back  
Private Delivery  
Reply Required  
Exit  
,
Cancel and return to previous menu.  
11 or 33  
GROUP NEW OR OLD MESSAGES  
Scheduling Future Delivery  
Messages can be grouped as either Reminders, press [3] or Messages from a spe-  
cific sender, press [9].  
If after recording a message you select [5] to schedule future delivery, you will be  
able to set message attributes and set this message as:  
Additionally you can press [#] and hear a summary of your mailbox contents:  
#
1
2
3
4
5
,
Immediate Delivery  
Next Few Hours  
End of Current Business Day (based on your Availability Schedule)  
Beginning of Next Business Day (based on your Availability Schedule)  
A Coming Day of the Week  
Specific Day / Time  
Exit  
a) Number of messages  
b) Number of reminders  
c) Number of urgent messages  
d) Number of messages needing a callback  
e) Number of private messages  
f) Number of fax messages  
2
RECORD AND SEND A MESSAGE  
This option is used to send a message to another subscriber.The steps are simple:  
a) Enter the recipient’s mailbox number, or if this is not known enter [#] to use  
the system directory.  
b) Record your message at the tone. After recording the message, you will hear  
the Send Menu with the following functions:  
1
2
Review  
Continue Recording  
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7
Find Me  
4
Find Me, when enabled, will attempt to locate the subscriber by calling a list of  
preprogrammed phone numbers. The stored phone numbers are entered in  
'Personal Services' [#][2] (if allowed by the Administrator). The stored tele-  
phone number list can contain up to 9 preprogrammed telephone numbers.  
The Find Me feature only use the first five.  
ACCESS MANAGER  
The Access Manager allows the subscriber to set a number of options for when,  
where and how, and/or if the Samsung Voicemail contacts you when a caller dials  
your extension number. All of the options are toggled on/off based on their cur-  
rent status when you access them.  
Night Intercept  
This feature is dependent on your weekly availability schedule, which is  
entered in 'Personal Services' [#][3] (if allowed by the Administrator). When  
Night Intercept is active the Samsung Voicemail will first ring your extension  
then play your primary, No Answer greeting during the day (when you are  
available) and will NOT ring your extension but simply play your Night greet-  
ing during the night (when you are not available).  
Note: ALL Access Manager options MUST be individually allowed by the System  
Administrator for each Subscriber. They are:  
1
Follow Me  
Allows the subscriber to enter an alternate location and set how long the new  
destination (Designated Location) will be active.This number may be an inter-  
nal or external number. This is useful if you are frequently traveling or chang-  
ing the number where you can be reached.  
Note: This does NOT use the Day and Night schedules of the phone system. It  
is solely controlled by the Subscriber’s Availability Schedule.  
8
,
0
#
Pause / Resume  
Exit from Access Manager  
Play All Options  
When Follow Me is activated, the transfer will be supervised and confirmed.  
This means that if the call is not answered or if rejected by the Subscriber at  
the designated location it will be recalled to the Subscriber’s mailbox.  
Play Access Coverage  
3
4
Call Blocking  
This feature is useful for finding out how you current access settings are set. It  
will also tell you what greetings will play under each of the call conditions you  
have setup.  
When this feature is active, callers will not be transferred to your extension,  
they will hear your 'blocked' greeting (if recorded) and will go directly to your  
mailbox if they do not select any or are not offered any other options.  
Call Forwarding  
5
Unlike Follow Me where the subscriber wants to take their calls at an alternate  
location this feature allows the subscriber to pass control of his calls to anoth-  
er Subscriber. The “Forwarded To” Subscriber will now be in control of the  
caller and the caller will NOT return to originating Subscriber’s Mailbox. If the  
“Forwarded To” Subscriber does not answer the caller it will now follow what  
ever the “Forwarded To” Subscriber has set up for their call conditions. The  
Caller will hear “Forwarding to”“{Subscriber Name}” before actually being for-  
warded.  
PERSONAL GREETINGS  
The options available in this menu will be determined by your System  
Administrator, and not all of them may be available to you. In the simplest systems,  
only a mailbox greeting will be available, additional greetings may be accessible in  
more complex systems.  
Your Personal Greeting will be played every time someone dials your extension  
and you do not answer.  
5
Call Screening  
You may record up to 9 Personal Greetings, and you may assign any one of them  
to be active. There are several different 'Call Coverage' conditions to which you  
may assign any of your 9 greetings. The Call Coverage Conditions are: No-Answer,  
Busy, and Do Not Disturb (or Forwarded All). This will allow different greetings to  
play depending on the type of call forward that you have set, or the condition of  
your telephone.  
If this is turned on, the caller will be asked their name and the Samsung  
Voicemail will play this name to you before the transfer, giving you an option  
to accept or reject the call.  
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The Call Coverage conditions that you can assign specific greetings to are select-  
ed by the following digits:  
5
Call Screening Greeting  
Used while Call Screening is enabled, and you REJECT a caller after listening to  
the caller's record name.  
1
Primary/No Answer Greeting  
This option is available only if the Administrator has assigned you the 'Call  
Screening' feature.  
Used when in your office, away from your desk or during the time period you  
are scheduled available. If this is the only Personal Greeting you record, it will  
play for all call coverage conditions.  
Example:“Hi, this is John Smith. I'm sorry, but I am not available to speak with  
you at this time. If someone else can help you, please enter the extension  
number now. Or, to leave me a message, press 1.”  
This option is available only if the Administrator has assigned you the 'Basic  
Greeting' feature.  
6
Edit Personal Greetings  
Example:“Hi this is John Smith. I'm sorry I am not available to answer your call.  
If someone else can help you, please enter the extension number now. Or, to  
leave me a message, press 1.”  
You may also edit/record each one of the greetings (1-9) at any time.  
Select a greeting number to edit and follow the instructions to record your  
greeting. When you are done recording your greeting, you will be able to lis-  
ten to the greeting you recorded, save the greeting you recorded and return  
to the previous menu, record the greeting again, or exit without saving the  
greeting.  
2
Busy Greeting  
Played to a caller when you are already talking to someone on your extension  
or the telephone at your Designated Location.  
This option is available only if the Administrator has assigned you the 'Busy  
Greeting' feature.  
Note:If you record only the greeting assigned to the No-Answer Call Coverage  
Condition, then that greeting will play to callers for all Call Coverage  
Conditions (No-Answer, Busy, Blocked, Night, and Rejected Caller). In this case,  
the salutation part of the greeting should be very general.  
Example:“Hi, this is John Smith. I'm on another line right now. If someone else  
can help you, please enter the extension number now. Or, to leave a message,  
press 1.”  
7
Edit Mailbox Greeting  
3
Call Blocking Greeting  
Used whenever a caller reaches your mailbox or if you have not recorded any  
of the Call Coverage greetings. The way a caller is transferred to your mailbox  
greeting directly, is by another subscriber transferring the caller to your mail-  
box using the VT (VoiceMail Transfer) key.  
Used while Call Blocking is enabled in your Access Manager or if your phone  
is forwarded ALL or DND.  
This option is available only if the Administrator has assigned you the 'Call  
Blocking' feature.  
This option is available only if the Administrator has assigned you the 'Mailbox  
Greeting Option' feature.  
Example:“Hi,this is John Smith.Sorry I missed your call,but I'm going to be out  
of the office for the next few hours. If someone else can help you, please enter  
the extension number now. Or, to leave me a message, press 1.”  
Example:“Hi, this is John Smith. Please leave me a message, I will call you as  
soon as I can.”  
Note: This greeting will only play if none of the 5 personal greetings has  
played to the caller. A common usage for this Greeting is when another  
Subscriber is talking with a caller and uses the VT key on their phone to trans-  
fer the caller directly to your Mailbox.  
4
Night Greeting  
Used during the time period you are scheduled UNAVAILABLE, usually after  
business hours during the evening and at night.  
This option is available only if the Administrator has assigned you the  
'Scheduling' feature.  
Example:“Hi, this is John Smith. I've left the office for the evening. If you would  
like to try someone else, please enter the extension number now. Or, to leave  
me a message, press 1.”  
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3
Undelete  
6
When this function is activated, the Samsung Voicemail will allow you to  
undelete any messages that you have recently deleted (up to the pro-  
grammed Daily Maintenance Time, which is set to 3 a.m. by Default the follow-  
ing morning).  
MAILBOX ADMINISTRATION  
n
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From the Subscriber Services Menu press [6] for Mailbox Administration.  
The Mailbox Administration menu is used to turn on and off your pager notifica-  
tion, message alert options and other message control features.  
Press [3] for Deleted Messages.  
Deleted voice mail messages are temporarily stored in memory until 3 a.m.  
the following day. Select this option to recover ("undelete") previously delet-  
ed messages, during this period of time.  
1
Message Alert  
When this function is activated, the Samsung Voicemail will call any outside or  
inside telephone number, after each message is left in your voice mailbox.  
To hear your message at the remote location when the Samsung Voicemail  
calls you, after you pick up the telephone and answer you will be instructed  
that there is a message and to enter your password. Simply enter your pass-  
word and you will now be logged in.  
4
Undelivered Retrieval  
When this function is activated, the Samsung Voicemail will allow you to recall  
any messages you have sent that have NOT yet been picked up by the recipi-  
ent.  
n
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From the Subscriber Services Menu press [6] for Mailbox Administration.  
Setting Up Message Alert:  
Press [4] for Undelivered Messages.  
n
n
n
From the Subscriber Services Menu press [6] for Mailbox Administration.  
Press [1] for Message Alert.  
This useful feature will allow you to cancel any messages that have NOT yet  
been picked up by the recipient.  
There are 4 options available to you:  
Press [1] to toggle message alert on and off.  
Press [2] to set the schedule when you would like to be notified.  
Press [3] to be notified on urgent messages only.  
Press [4] to set the destination phone number.  
5
6
Auto Play New Messages  
If this option is enabled, after you enter your password correctly any new mes-  
sages will immediately begin to play. To enable (or if already enabled toggle  
and disable) this feature:  
n
n
From the Subscriber Services Menu press [6] for Mailbox Administration.  
2
Pager Notification  
Press [5] to Set Auto Play of New Messages.  
When this function is activated, the Samsung Voicemail will call your beeper  
service and notify you after each message is left in your voice mailbox.  
Auto Play Message Information  
n
n
n
From the Subscriber Services Menu press [6] for Mailbox Administration.  
Press [2] for pager notification.  
If this option is enabled, the date, time and sender’s name will be played auto-  
matically before each message. If this is disabled, the information must be  
requested manually by pressing ‘00’. To enable (or if already enabled toggle  
and disable) this feature:  
There are 4 options available to you:  
Press [1] to toggle pager notification on and off.  
Press [2] to set the schedule when you would like to be paged.  
Press [3] to be notified on urgent messages only.  
Press [4] to set the pager phone number.  
n
n
From the Subscriber Services Menu press [6] for Mailbox Administration.  
Press [6] to Set Auto Play of Message Information.  
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to enter the days of the week and times you are generally available to talk to  
your callers. All other times you will be considered unavailable.  
9
5
7
Place a Direct Call  
MESSAGE BROADCAST  
Allows you to place a direct call out of the Samsung Voicemail from anywhere.  
You may either dial the number or dial a single digit 1-5 that corresponds to a  
stored number (See Personal Services, 2 - Stored Numbers). This feature must  
be authorized by the System Administrator and can be limited or opened to  
internal, local, and long distance calls.  
This option will only be available if it has been allowed by the System  
Administrator.  
Broadcast to All Mailboxes  
If you have been designated as a Subscriber Administrator, you may send a  
message to ALL mailboxes in the system.  
Personal Administration  
This area is used during the initial set up of your Subscriber Settings (see next  
section).  
n
n
From the Subscriber Services Menu press [6] for Mailbox Administration.  
Press [9] for Broadcast Messages.  
This option will only be available if your mailbox has been assigned  
Subscriber Administration privileges.  
PERSONAL ADMINISTRATION SETTINGS  
This menu allows you to make changes to basic setup settings, that are rarely  
changed. Use these when you initially set up your personal Subscriber settings.  
You probably will not need to change them after that.  
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Setting your Password  
PERSONAL SERVICES  
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From the Subscriber Services Menu press [#][7][1].  
The Personal Administration Menu is used to set your password and record your  
name. Many of these features must be allowed by the System Administrator.  
The current password will be played and you will have the chance to  
change it.  
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Workload Management  
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Recording your Name  
Allows you to access to all reminders, both Active and Pending. If authorized  
you can group your reminders as Commitments, Follow-Ups or Tasks for bet-  
ter organization. The system will flag each reminder as Active or Pending  
(pending means scheduled for future delivery).  
Use this option to record your name. Your recorded name is played in several  
different situations. It is important to record your name for proper operation  
of the Samsung Voicemail system.  
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From the Subscriber Services Menu press [#][7][2].  
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Stored Numbers  
The current name will be played and you will have the chance to change  
it.  
Allows you to enter up to 9 stored phone numbers. The first five of these are  
used in the 'Find Me' feature, but any of them (1-9) can be easily dialed using  
only one digit followed by the pound key, to be used by many other features  
from within your subscriber space. (ie: “Follow Me, “Message Alert”, “Pager  
Alert”, and “Direct Call”).  
Note: It is possible that if you do not record your name and/or enter your  
Directory Name (described below), you will not be included in the Dial by  
Name Directory.  
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Entering your Directory Name  
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Schedule Availability  
Use this option to enter your Directory Name.Your Directory Name is used by  
callers to find you if they do not know your extension number.  
Allows you to enter a weekly availability schedule for use with Night Personal  
Greeting and the Auto Night Intercept feature. Follow the spoken directions  
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From the Subscriber Services Menu press [#][7][3].  
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The current Directory Name will be played as a string of digits that are  
equal to your name spelled out on your telephone keypad. Follow the  
instructions to enter a new name.You will be prompted to enter your last  
name and then your first name.  
To activate this feature press the AME button. The associated indicator will be lit  
steady. Press again to turn off. If this key is pressed while a station is ringing (dur-  
ing forward no answer), the feature will be turned on for the current call only.  
While the caller is leaving a message or ringing you may:  
This must be done in order for the directory feature to work correctly.  
Note: It is possible that if you do not record your name (described above)  
and/or enter your Directory Name, you will not be included in the Dial by  
Name Directory.  
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Press [#] to immediately put the caller in your voice mailbox and monitor it.  
Press [,] to immediately disconnect your station.The caller continues to leave  
a message normally.  
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Pick up the handset and monitor privately.  
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Extended Prompting  
Press ANS / RLS to answer the call (using the handset or speaker).  
Use this option to drastically reduce the number of prompts played in the  
subscriber interface (mailbox prompts). Change this setting only if you are  
very familiar with the user operation of the SVMi E-Series.  
AME Password  
Note: Remember if you know what digits to press, you can enter them at any  
time you do not have to wait to be prompted. This feature can be toggled  
on/off at anytime. Also if it is off you will be prompted within each subscriber  
menu to press zero for more options. This enables you to still be able to find  
out what to do if you were to get lost and extended prompting was disabled.  
If your keyset has AME Password (MMC 110) set to Yes, you must enter your sta-  
tion password to listen to messages being left.This will prevent unauthorized peo-  
ple from listening to messages being left for you.  
If the password option is turned on, while a message is being left, press the flash-  
ing AME indicator and enter your station password (not your SVMi E-Series pass-  
word).You will then hear the message being left.  
KEYSET USER FEATURES  
The following options are available if you have a display keyset.They require setup  
by the System Administrator.  
Call Record  
If you have a call record button assigned to your phone, you may press it at any  
time, to record the conversation in progress. If you have a display keyset, you will  
also have the soft key options to pause and time the message.  
Message Waiting Lights  
When new messages are left in your mailbox, the voice mail message light on your  
keyset will flash. Press this flashing key [VMMSG] and follow the prompts to  
retrieve messages.This key may be pressed at any time to log into your Subscriber  
Main Menu.  
Answer Machine Emulation  
If you have an Answer Machine Emulation key programmed on your keyset, you  
can use it to monitor calls going to your voice mail, and optionally answer them.  
The operation of this feature is similar to screening a call on a home answering  
machine.  
Your keyset must be set to forward on no answer to voice mail. After ringing your  
station the caller will be connected to your voice mail and hear your personal  
greeting before leaving a message. During this time you will be monitoring the  
connection between the caller and your voice mail box. At this time you will only  
be monitoring the call, you can not talk to the other party until you answer. You  
may pick up the call at any time or ignore it.  
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1. E-MESSAGE DELIVERY: Voice mail messages (.wav) and/or fax mail messages  
SHORTCUTS  
(.tiff) are "delivered" to your Inbox with the appropriate attached file.  
Calling  
2. E-MESSAGE NOTIFICATION: You will receive an e-mail, with NO attachments,  
notifying you that you have a voice and/or fax mail message in your Voice Mail  
Box.  
Calling a station that is busy or does not answer you can press [#] to immediately  
send the call to the called parties mailbox.  
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As a subscriber you can use either E-Message Delivery and/or E-Message  
Notification.  
As a subscriber you can have multiple e-mail addresses. (a maximum of 5  
valid email addresses).  
E-Message Notification can be set to one e-mail address while E-Message  
Delivery is set to different e-mail address.  
Call Divert to Voicemail  
While receiving an incoming (ringing) call, dial [,] to immediately send the caller  
to your personal voicemail box. This will override the call forward no answer set-  
ting.  
Direct Messaging  
Functionality  
[#] + DSS To make it easy to leave messages for others in your office without hav-  
ing to dial their extension number first, keyset users may simply dial [#] plus a  
mailbox (extension) number and leave a message directly. If you dial a busy exten-  
sion press [#] to connect directly with the mailbox.  
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With either type of EMG, when Caller ID (CID) is provided, the callers tele-  
phone number will appear in the subject field of the email along with the date  
and time stamp of when the voice message was originally recorded in your  
Voice Mail Box.  
If the caller is also a subscriber on the system and the E-Mail Gateway is set up  
with a valid "Reply To" address, the Subscriber's name will also appear in the  
"From" field. Otherwise, the "From" field will display the name of the Samsung  
voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the message.  
Client will use their PC's Multi-Media kit (equipped with either speakers  
and/or a headset) to listen to messages delivered to their e-mail Inbox.  
Self Memo (Reminder)  
Pressing [##] will leave a message in your own mailbox. This is useful to remind  
yourself of things to do now or in the future. Messages can be sent with future  
delivery so you can have the system call you when items become due.  
INTERACTIVE DISPLAYS  
Display keyset users have the added advantage of using the soft keys and displays  
to play, save, delete, reply, call, forward, rewind, pause, fast forward, change the vol-  
ume, get message information, or help.  
IMPORTANT NOTE: If the PC/Laptop/PDA/Smart Phone/etc… is not  
equipped with hardware and software capable of playing a '.WAV' file then  
the E-Mail Gateway will not work for them until they add some method to  
listen to '.WAV' files delivered to their Inbox.  
The same applies to Fax Mail messages, if the device the subscriber is using  
does not support the viewing of '.TIFF' files, then the E-Mail Gateway for  
Fax Mail will not work for them until they add some method to view .tiff  
files delivered to their inbox.  
Viewing Mailbox Contents  
If you have new messages, in addition to the Telephone Status Indicator (TSI) you  
will be able to use the keyset displays and soft keys to communicate with the SVMi  
E-Series.  
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No Synchronization of messages is performed between the Voice Mail Box  
and the E-mail Inbox.  
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Messages listened to, forwarded, deleted, and/or saved within an e-mail  
inbox will NOT effect the status of that same new message in the Voice  
Mail or the MWI (Message Waiting Indicator) associated with that mes-  
sage on the phone.  
Also messages listened to in the Voice Mail, from a phone, will not change  
the Unread/Read status of the same message in an e-mail inbox.  
E-MAIL GATEWAY (EMG)  
The E-Mail Gateway feature integrates your voice mail box with your email client.  
No matter what email client software you are using or where you use it, you can  
send voice mail messages and fax mail messages to your E-Mail inbox.  
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There are two parts to the E-Mail Gateway; E-Message Delivery and E-Message  
Notification.  
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However, the Voice Mail Administrator can adjust parameters per sub-  
scriber or group of subscribers that decide how, when, or if to delete the  
original voice message after it is sent to the E-Mail Server.  
PERSONAL SPEED DIAL NUMBERS  
CODE  
NAME  
TELEPHONE NUMBER  
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When full synchronization of messages between Voicemail Box and E-mail  
Inbox is required, ask your Samsung representative about the OfficeServ IP-  
UMS. This is an Internet Protocol based fully synchronized Unified Messaging  
System.  
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Benefits  
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Store and Archive Voice and Fax Mail Messages in visible folders.  
Voice and Fax Mail Messages can now easily be dragged and dropped into  
folders the same way e-mail messages are organized and saved.  
Voice and Fax Mail Messages are now essentially the same as any other e-mail  
message.  
Backups and Message Archives can be made when they are made for all other  
types of e-mail messages.  
Add text notes and comments to use for reference later.  
Some (if not all) e-mail clients will allow you to edit the body of the e-mail to  
add comments.  
Some will allow you to edit the subject field to help you find a particular mes-  
sage quickly in a large archive of messages.  
Call Back Numbers and Date & Time Stamp are easily displayed in the Subject  
field.  
Easily forward Voice messages received, to others even if they are not a Voice  
Mail Subscriber on your system.  
No EMG System or Client Software to load on your Local PC or Network  
Servers.  
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Therefore compatible with most:  
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E-Mail providers and E-Mail Clients  
PCs, Laptops, PDA, and/or Smartphones  
NOTE: If you are not sure you have this functionality on your system and  
you would like to use it, please contact your on Site system administrator  
to see if it is available.  
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PERSONAL SPEED DIAL NUMBERS  
CODE  
NAME  
TELEPHONE NUMBER  
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