Samsung Telephone LCD12B User Guide
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SAMSUNG ELECTRONICS CO. LTD  
Publication Information  
Samsung Electronics reserve the right without prior notice to  
revise information in this publication for any reason.  
Samsung Electronics also reserve the right without prior notice  
to make changes in design or components of equipment as  
engineering and manufacturing may warrant.  
Copyright 1995  
Samsung Electronics Co. Ltd  
All rights reserved. No part of this manual may be reproduced  
in any form or by any means - graphic, electronic or mechanical,  
including recording, taping, photocopying or information  
retrieval system - without express written permission of the  
publisher of this material.  
Nov/ 95  
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TABLE OF CONTENTS  
THINGS YOU SHOULD KNOW  
USER ORIENTATION..........................................................................................1......  
CALL INDICATIONS...........................................................................................2......  
SPEAKERPHONE................................................................................................2........  
VOLUME CONTROLS.........................................................................................3......  
SYSTEM TONES....................................................................................................3.......  
LCD 24B KEYSET LAYOUT  
LABELING PROGRAMMABLE KEYS...............................................................5...  
LCD 12B KEYSET LAYOUT  
LABELING PROGRAMMABLE KEYS...............................................................6...  
STD 24B KEYSET LAYOUT  
LABELING PROGRAMMABLE KEYS...............................................................7...  
STD 12B KEYSET LAYOUT  
LABELING PROGRAMMABLE KEYS...............................................................8...  
6B BASIC/ENHANCED KEYSET LAYOUT  
LABELING PROGRAMMABLE KEYS...............................................................9...  
ADD-ON MODULE (AOM) LAYOUT  
LABELING PROGRAMMABLE KEYS.............................................................1..0...  
OUTSIDE CALLS  
MAKING AN OUTSIDE CALL.........................................................................1..1...  
ANSWERING AN OUTSIDE CALL..................................................................1..2..  
UNIVERSAL ANSWER DEVICE......................................................................1..2...  
RECALL DIAL TONE ........................................................................................1..2.....  
SENDING A FLASH...........................................................................................1..2.....  
BUSY LINE QUEUING WITH CALL-BACK...................................................1..3.  
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INTERCOM CALLS  
CALLING OTHER STATIONS..........................................................................1..4...  
ANSWERING INTERCOM CALLS...................................................................1..4..  
VOICE ANNOUNCE MODE (INTERCOM CALLS ONLY) ..........................14  
AUTO ANSWER MODE (INTERCOM CALLS ONLY)..................................1. 5  
BUSY STATION CALLBACK ............................................................................1..5...  
BUSY STATION CAMP-ON..............................................................................1..5....  
CALLING YOUR SYSTEM OPERATOR...........................................................1..6.  
CALL PROCESSING  
SYSTEM HOLD...................................................................................................1..7......  
EXCLUSIVE HOLD.............................................................................................1..7.....  
HOLD RECALL..................................................................................................1..8......  
CONSULTATION HOLD ..................................................................................1..8....  
RETRIEVING CALLS HELD AT ANOTHER STATION.................................18  
TRANSFERRING CALLS...................................................................................1..9....  
TRANSFER WITH CAMP-ON...........................................................................2..0...  
CALL WAITING.................................................................................................2..0......  
CONFERENCE CALLS.......................................................................................2..0....  
FORWARDING CALLS......................................................................................2..1....  
FORWARD ALL CALLS ....................................................................................2..2....  
FORWARD BUSY................................................................................................2..2.....  
FORWARD NO ANSWER.................................................................................2..2....  
FORWARD BUSY/ NO ANSWER.....................................................................2..3..  
FORWARD FOLLOW ME .................................................................................2..3....  
FORWARD TO AN EXTERNAL NUMBER.....................................................2..3.  
STATION CALL PICKUP...................................................................................2..4....  
GROUP CALL PICKUP......................................................................................2..4....  
DIALING FEATURES  
SPEED DIALING................................................................................................2..5......  
PROGRAMMING PERSONAL SPEED DIAL NUMBERS..............................25  
ONE TOUCH SPEED DIALING........................................................................2..6...  
LAST NUMBER REDIAL...................................................................................2..7....  
SAVE NUMBER WITH REDIAL.......................................................................2..7...  
CHAIN DIALING ...............................................................................................2..7.....  
AUTOMATIC REDIAL/ RETRY........................................................................2..7...  
PULSE TO TONE CHANGEOVER...................................................................2..8..  
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VOICE DIALLER................................................................................................2..8......  
RECORDING A VOICE DIALLER NAME.......................................................2..9.  
PLACING A VOICE DIALLER CALL..............................................................2..9..  
POSSIBLE CAUSES FOR VOICE DIALLER FAILURE....................................2.9  
PAGING AND MESSAGING  
MAKING AN INTERNAL PAGE.....................................................................3..0...  
MAKING AN EXTERNAL PAGE.....................................................................3..0...  
ALL PAGE...........................................................................................................3..1.......  
MEET ME PAGE.................................................................................................3..1......  
CALL PARK AND PAGE...................................................................................3..1....  
SETTING A MESSAGE INDICATION .............................................................3..2..  
CANCELING MESSAGES.................................................................................3..2....  
RETURNING MESSAGES..................................................................................3..3....  
PROGRAMMED MESSAGES............................................................................3..3...  
CONVENIENCE FEATURES  
DO NOT DISTURB..............................................................................................3..4.....  
ONE TIME DND.................................................................................................3..4......  
MUTE..  
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BACKGROUND MUSIC ....................................................................................3..5....  
APPOINTMENT REMINDER/ ALARM CLOCK............................................3..5  
ANSWERING THE DOOR PHONE..................................................................3..6..  
CALLING THE DOOR PHONE/ ROOM MONITOR.....................................3.6  
EXECUTIVE/ SECRETARY HOT LINE............................................................3..6..  
GROUP LISTENING...........................................................................................3..7.....  
ACCOUNT CODES ............................................................................................3..7.....  
LOCKING YOUR KEYSET ................................................................................3..7....  
OFF-HOOK VOICE ANNOUNCING (OHVA)................................................3..8  
OHVA BLOCK....................................................................................................3..9......  
OHVA REJECT....................................................................................................3..9......  
IN GROUP/ OUT OF GROUP............................................................................3..9...  
CUSTOMIZING YOUR KEYSET  
SELECT RING TONE.........................................................................................4..1.....  
CHANGE YOUR PASSCODE............................................................................4..1...  
SET ANSWER MODE ........................................................................................4..1.....  
AUTOMATIC HOLD .........................................................................................4..2.....  
HEADSET OPERATION ....................................................................................4..2....  
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HOT KEYPAD.....................................................................................................4..2......  
KEY CONFIRMATION TONE...........................................................................4..3...  
REJOINING A PAGE..........................................................................................4..3.....  
RING PREFERENCE ..........................................................................................4..3.....  
DISPLAY FEATURES  
INTERACTIVE DISPLAY KEYS........................................................................4..4...  
DIRECTORY INFORMATION ..........................................................................4..5...  
DIAL BY DIRECTORY.......................................................................................4..5.....  
CALL PROGRESS DISPLAYS............................................................................4..5...  
DISPLAY NUMBER DIALLED..........................................................................4..6...  
CALL DURATION TIMER................................................................................4..6....  
AUTO TIMER......................................................................................................4..6......  
TIMER FUNCTION ............................................................................................4..7.....  
CALL COST .........................................................................................................4..7......  
VIEWING MESSAGE INDICATIONS..............................................................4..7..  
ALARM REMINDER MESSAGES.....................................................................4..7..  
PERSONAL SPEED DIAL NAMES...................................................................4..9..  
STATION NAMES..............................................................................................4..9.....  
MANAGING KEY ASSIGNMENTS..................................................................4..9..  
SELECTING YOUR CLIP DISPLAY..................................................................5..0..  
VIEWING THE NEXT CLIP CALL....................................................................5..1..  
SAVING THE CLIP NUMBER...........................................................................5..1...  
REDIALLING A SAVED CLIP NUMBER.........................................................5..1.  
STORING A CLIP NUMBER..............................................................................5..1...  
INQUIRE CLIP PARK/ HOLD INFO................................................................5..2..  
REVIEWING PAST CLIP CALLS......................................................................5..3...  
LCR WITH CLEAR.............................................................................................5..4.....  
ADD-ON MODULE  
WITH KEYSET ....................................................................................................5..5......  
PERSONAL SPEED DIAL NUMBERS..............................................................5..6..  
PERSONAL SPEED DIAL NUMBERS..............................................................5..7..  
SYSTEM ACCESS CODES..................................................................................5..8....  
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THINGS YOU SHOULD KNOW  
USER ORIENTATION  
DCS telephones are called "keysets". They contain buttons or "keys"  
that are used to access or activate the many features of your office  
phone system . The keys w ith paper d esignation strips are  
programmable keys. This means they can be programmed for a  
specific fu nction on you r keyset and that sam e bu tton can be  
something different on another keyset. See the system manager to get  
your most frequently used features assigned to your programmable  
keys. When changes are made, be sure that your programmable keys  
are relabeled properly.  
Lines from the telephone company are "C.O. lines". Calls on these lines  
are referred to as "o utside calls". Your system can have individual C.O.  
line keys or lines may be assigned to groups. When they are in a  
group, you access a line by dialing an access code or pressing a route  
button. For example: dial 9 or press the LOCAL key to get a local  
outside line. If Least Cost Routing is used, pressing the LCR key will  
automatically select a preprogrammed C.O. line according to what  
digits are dialed. Each line in the system is numbered, beginning with  
701, then 702, 703, etc.  
Direct Station Selection (DSS) keys are programmed to ring specific  
stations. You can press a DSS key instead of dialing the extension  
number. A DSS key will light red when that station is busy (Busy  
Lamp Indication).  
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DCS provides distinctive ring patterns to your keyset:  
• Outside calls have a single ring tone repeated.  
• Internal calls have a double ring tone repeated.  
• Door phone calls and alarm/ appointment reminders have a short  
ring tone repeated very quickly.  
CALL INDICATIONS  
The keys on your phone have light emitting diodes (LEDs). Some of  
these are tri-coloured LEDs that light green, red or amber (green and  
red together). Some of the keys can only light red.  
Intercom calls, also called internal calls, always appear on your CALL  
buttons. They will always light green. You can have up to eight CALL  
buttons, but two are recommended.  
Outside calls appear on individual line keys if they are assigned. When  
an individual line is not assigned to its own key, it will appear on a  
CALL button. Your outside calls will light green on your keyset and  
red on other keysets.  
You never lose sight of your calls while they are on hold. They stay  
right where you put them and are identified with a green flashing  
light.  
Some simple rules to remember:  
• Any steady LED indicates the line or feature is in use.  
• A fast flashing green LED indicates a new call ringing in.  
• A slow flashing green or red LED indicates a call is on hold.  
• A slow flashing amber LED indicates a recall to your keyset.  
SPEAKERPHONE  
Pressing the ANS/ RLS key will answer or release a call on the speaker  
phone. Switching from the handset to the speakerphone is easy. Press  
the SPK key and hang up the handset.  
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VOLUME CONTROLS  
DCS keysets use the UP & DOWN keys to adjust the ringer volume  
w hile the keyset is ringing, the speaker volume w hile the  
speakerphone is in use and the hand set volume w hile you are  
listening. These three levels will be stored in memory until changed. If  
backaground music is turned on at your keyset, the volume keys will  
also control the level of music. The volume of pages heard through the  
speaker of keyset can be adjusted during a page announcement by  
using the volume keys. There are 16 levels for each volume setting. The  
volume of off-hook ring is controlled by a user-programmable setting.  
SYSTEM TONES  
The system provides several tones to assist you. Some of these tones  
are already familiar to you.  
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LC D 2 4 B KEYSET LAYOUT  
LABELING PROGRAMMABLE KEYS  
Insert the end of a paper clip into the notch of the clear cover.  
Push the cover sideways. Lift the cover and remove the designation  
strip. Label the designation strip. Replace the strip and cover.  
SOFTKEYS Used  
to activate feature  
via the display. 40  
SCROLLKEY Used to scroll  
through displays.  
32 CHARACTER DISPLAY  
lines with 16 character each.  
16 PROGRAMMABLE KEYS  
WITH TRI-COLORED LIGHTS  
Used for CALL buttons,  
intercom calls and many other  
system features.  
VOLUME CONTROL KEYS  
Used to set independent levels  
for handset, speaker, background  
music, ring and page volumes.  
LAST NUMBER REDIAL KEY  
MEMORY(SPEED DIAL) KEY  
DO NOT DISTURB KEY  
SPEAKER KEY Used to switch  
call to speakerphone.  
8 PROGRAMMABLE KEYS  
WITH RED LIGHTS Used to  
call stations directly, for One-  
Touch dialling and many other  
system features.  
TRUNK FLASH KEY  
TRANSFER KEY  
HOLD KEY  
PULLOUT  
DIRECTORY TRAY  
MICROPHONE  
For handsfree operation.  
ANSWER/RELEASE KEY  
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LCD 12 B KEYSET LAYOUT  
LABELING PROGRAMMABLE KEYS  
Insert the end of a paper clip into the notch of the clear cover.  
Push the cover sideways. Lift the cover and remove the designation  
strip. Label the designation strip. Replace the strip and cover.  
32 CHARACTER DISPLAY SOFTKEYS Used  
lines with 16 character each. to activate feature  
via the display.  
SCROLLKEY Used to  
scroll through displays.  
8 PROGRAMMABLE KEYS  
WITH TRI-COLORED LIGHTS  
Used for CALL buttons,  
intercom calls and many other  
system features.  
VOLUME CONTROL KEYS  
Used to set independent levels  
for handset, speaker, background  
music, ring and page volumes.  
LAST NUMBER REDIAL KEY  
MEMORY(SPEED DIAL) KEY  
DO NOT DISTURB KEY  
SPEAKER KEY Used to switch  
call to speakerphone.  
4 PROGRAMMABLE KEYS  
WITH RED LIGHTS Used to  
call stations directly, for One-  
Touch dialling and many other  
system features.  
TRUNK FLASH KEY  
TRANSFER KEY  
PULLOUT  
DIRECTORY TRAY  
MICROPHONE  
HOLD KEY  
For handsfree operation.  
ANSWER/RELEASE KEY  
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STD 2 4 B KEYSET LAYOUT  
LABELING PROGRAMMABLE KEYS  
Insert the end of a paper clip into the notch of the clear cover.  
Push the cover sideways. Lift the cover and remove the designation  
strip. Label the designation strip. Replace the strip and cover.  
16 PROGRAMMABLE KEYS  
WITH TRI-COLORED LIGHTS  
Used for CALLbuttons,  
intercom calls and many other  
system features.  
VOLUME CONTROL KEYS  
Used to set independent levels  
for handset, speaker, background  
music, ring and page volumes.  
LAST NUMBER REDIAL KEY  
MEMORY(SPEED DIAL) KEY  
DO NOT DISTURB KEY  
SPEAKER KEY Used to switch  
call to speakerphone.  
8 PROGRAMMABLE KEYS  
WITH RED LIGHTS Used to  
call stations directly, for One-  
Touch dialling and many other  
system features.  
TRUNK FLASH KEY  
TRANSFER KEY  
PULLOUT  
MICROPHONEFor  
handsfree operation.  
HOLD KEY  
DIRECTORY TRAY  
ANSWER/RELEASE KEY  
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STD 12 B KEYSET LAYOUT  
LABELING PROGRAMMABLE KEYS  
Insert the end of a paper clip into the notch of the clear cover.  
Push the cover sideways. Lift the cover and remove the designation  
strip. Label the designation strip. Replace the strip and cover.  
8 PROGRAMMABLE KEYS  
WITH TRI-COLORED LIGHTS  
Used for CALL buttons,  
intercom calls and many other  
system features.  
VOLUME CONTROL KEYS  
Used to set independent levels  
for handset, speaker, background  
music, ring and page volumes.  
LAST NUMBER REDIAL KEY  
MEMORY(SPEED DIAL) KEY  
DO NOT DISTURB KEY  
SPEAKER KEY Used to switch  
call to speakerphone.  
TRUNK FLASH KEY  
4 PROGRAMMABLE KEYS  
WITH RED LIGHTS Used to  
call stations directly, for One-  
Touch dialling and many other  
system features.  
PULLOUT DIRECTORY TRAY  
MICROPHONEFor  
handsfree operation.  
TRANSFER KEY  
HOLD KEY  
ANSWER/RELEASE KEY  
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6 B BASIC/ENHANCED KEYSETLAYOUT  
LABELING PROGRAMMABLE KEYS  
Insert the end of a paper clip into the notch of the clear cover.  
Push the cover sideways. Lift the cover and remove the designation  
strip. Label the designation strip. Replace the strip and cover.  
6 PROGRAMMABLE KEYS  
WITH RED-COLORED LIGHTS  
Used for CALL  
buttons, intercom calls and  
many other system features.  
VOLUME CONTROL KEYS  
Used to set independent levels  
for handset, speaker, background  
music, ring and page volumes.  
TRANSFER KEY  
TRUNK FLASH KEY  
ON-HOOK KEY for the Basic Keyset  
SPEAKER KEY for the Enhanced Keyset  
HOLD KEY  
MICOROPHONE for  
handfree operation.  
(Available only in the Enhanced Keyset)  
PULLOUT  
DIRECTORY TRAY  
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ADD-ON MODULE(AOM) LAYOUT  
FLEXIBLE FEATURE  
CONTRL KEY  
RED LED INDICATOR  
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OU TSIDE CALLS  
MAKING AN OUTSIDE CALL  
• Lift the handset and press an idle outside line button, line group  
button or dial a line access code to receive dial tone - OR - to use  
the speakerphone, press an idle outside line button, line group  
button or dial a line access code to receive dial tone through the  
speaker - OR - press SPK, receive intercom dial tone and dial a line  
access code.  
• Dial the telephone number  
• Finish the call by placing the handset or pressing the ANS/RLSkey.  
NOTE: You will receive No More Calls tone when you attempt to  
make a call and there is no key available for that line.  
• If Least Cost Routing is enabled on your phone system, this button  
may be labeled LCR or accessed by dialing an access code.  
• If your system is programmed to require an authorization code  
before making a call, dial ✽ plus a valid code before selecting a C.O.  
line.  
• If your system is programmed to require an account code before  
making a call, press ACCT button or dial 47 plus a valid account  
code. Press the ACCT button again and then select a C.O line.  
For more information on authorization and account codes, see your  
system administrator.  
NOTE: If the Hot Keypad feature has been turned off, you must first  
lift the handset or press SPK before dialing.  
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ANSWERING AN OUTSIDE CALL  
• Lift handset and you are automatically connected to the ringing call.  
See Ring Preference under Customizing Your Keyset - OR - press the  
ANS/RLSkey to automatically answer on the speakerphone.  
NOTE: If a call is flashing at your keyset but not ringing, you must  
press the flashing button to answer.  
UNIVERSAL ANSWER DEVICE  
Outside lines can ring over the paging system or to a loud ringer. To  
answer calls ringing in night service to this device, dial 67 or press the  
UA key. This device can operate in the Day or Night mode.  
NOTE: If the Hot Keypad feature has been turned off, you must first  
lift the handset or press SPK before dialing.  
RECALL DIAL TONE  
Press the NEW button to disconnect your existing call, wait for dial  
tone and then make a new call on the same line.  
NOTE: If this button does not appear on your keyset, the FLASH key  
may be programmed to recall dial tone.  
SENDING A FLASH  
While on an outside call, press the FLASH key to send a flash to the  
telephone company. This is required for some custom calling features  
or CENTREX use.  
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BUSY LINE QUEUING WITH CALL-BACK  
If you receive a busy signal when you are selecting an outside line, this  
means that the line or group of lines is busy.  
• Press the CALLBACK key or dial 44. You will hear confirmation  
tone.  
• When the line becomes free the system will call you back.  
• Lift the handset or press ANS/RLSkey to answer, wait for dial tone  
and dial the telephone number or speed dial number again.  
NOTES:1. A callback will be canceled if not answered within 30  
seconds. If you have set a call back, you CBK key will  
light.  
2. If the Hot Keypad feature has been turned off, you must  
first lift the handset or press SPK before dialing.  
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IN TERCOM CALLS  
CALLING OTHER STATIONS  
• Dial the extension number or group number.  
• Wait for the party to answer. If you hear a brief tone burst instead of  
ringback tone, the station you called is set for Voice announce or  
Auto answer. Begin speaking immediately after the tone.  
• Finish the call by replacing handset or press ANS/RLSkey.  
NOTES:1. If you have a DSS key assigned to an extension or station  
group, you may press this key instead of d ialing the  
number.  
2. If the Hot Keypad feature has been turned off, you must  
first lift the handset or press SPK before you begin dialing.  
ANSWERING INTERCOM CALLS  
• When your keyset rings, simply lift the handset - OR- press the  
ANS/RLSkey to be connected to the calling station.  
• Finish call by replacing handset or pressing ANS/RLSbutton.  
See Ring Preference under Customizing Your Keyset.  
VOICE ANNOUNCE MODE  
(INTERCOM CALLS ONLY)  
When another station calls you, your keyset will sound a brief  
attention tone and you will hear the caller's announcement.  
• Press ANS/RLS to turn on microphone and speak handsfree - OR -  
lift the handset to reply.  
• To finish the call, replace the handset or press the ANS/RLSkey.  
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AUTO ANSWER MODE  
(INTERCOM CALLS ONLY)  
When another station calls you, your keyset will sound a brief  
attention tone and then automatically answer the call.  
• Your microphone and speaker are turned on and you can speak  
handsfree. For privacy, use the handset.  
• To finish the call, replace the handset or press the ANS/RLSkey.  
BUSY STATION CALLBACK  
When you call another station and receive a busy signal:  
• Press the CBK key or dial 44.  
• When the busy station becomes free, your keyset will ring.  
• Lift the handset or press ANS/RLSto call the now idle station.  
NOTES:1. A callback will be canceled if not answered within 30  
seconds. If you have set a callback, your CBK key will light.  
2. If the Hot Keypad feature has been turned off, you must  
first lift the handset or press SPK before dialing.  
BUSY STATION CAMP-ON  
When you call another station and receive a busy signal but you do not  
want to wait for a callback:  
• Press the CAMP key or dial 45.  
• The called station will receive off-hook ring tone repeated every few  
seconds and its first available CALL button will flash green to  
indicate your call is waiting.  
• Wait for the called party to answer.  
• The called station must hold or release their first call before  
answering your camp-on.  
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NOTES:1. If you receive No More Calls tone, that station has no  
available key to accept your call. Hang up or leave a  
message.  
2. If the Hot Keypad feature has been turned off, you must  
first lift the handset or press SPK before you begin dialing.  
CALLING YOUR SYSTEM OPERATOR  
• Dial 0 to call your system operator or group of operators.  
• If you want to call a specific operator, dial that person' s extension  
number.  
NOTE: If the Hot Keypad feature has been turned off, you must first  
lift the handset or press SPK before you begin dialing.  
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CALL PROCESSING  
SYSTEM HOLD  
• When you are connected to any call, press HOLD. The call will flash  
green at your keyset. If this call appears on a line key at other  
keysets, it will flash red at those keysets.  
• To take the caller off hold, press that key and the green flashing light  
will go steady green again. Resume conversation.  
NOTE: While on a call, pressing a line key, route key or a flashing  
CALL button will automatically put your first call on hold and  
connect you to the new call. See Automatic Hold under  
Customizing Your Keyset.  
EXCLUSIVE HOLD  
To place an outside call on hold at your phone so that other users  
cannot get it:  
• Press the HOLD button twice. The call will flash green on your  
keyset and this line will show a steady red light on other keysets.  
• To retrieve the call, press the flashing green line button.  
NOTE: Intercom calls will always be placed on exclusive hold.  
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HOLD RECALL  
If you leave a call on hold longer than the hold timer, it will recall your  
station. The button that the call appears on will have a slow flashing  
amber light.  
• When your phone rings, lift the handset or press the ANS/RLS key  
to answer the recall.  
• If you do not answer this recall within a pre-programmed period of  
time, it will go to the system operator.  
CONSULTATION HOLD  
When you are talking on an outside line and it is necessary to consult  
with another extension:  
• Press the TRSF key; receive transfer dial tone. Your call is placed on  
transfer hold.  
• Dial the extension number.  
• Consult with the internal party.  
• Press TRSF to return to the outside party or hang up to transfer the  
call.  
NOTE: Repeatedly pressing the TRSF key will toggle between the  
outside and inside party and internal extension.  
RETRIEVING CALLS HELD AT ANOTHER  
STATION  
When a line is on hold and it appears on your keyset, press the line  
button with the red flashing light.  
When a line is on hold and it does not appear on your keyset, dial 12  
plus the line number or the extension number of the station that placed  
the call on hold.  
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NOTE: If the Hot Keypad feature has been turned off, you must first  
lift the handset or press the SPK key before you begin dialing.  
TRANSFERRING CALLS  
Transfer is used to send any call to another extension in one of two  
ways. You can do a screened transfer by informing the other extension  
who is calling or you can do a blind transfer without notification.  
• While on a call, press the TRSF key and dial an extension number or  
group number. You call is automatically put on transfer hold.  
OR  
Press a DSS key or station group key. Your call is automatically put  
on transfer hold.  
• Hang up when you hear ringing (this is an unscreened or blind  
transfer).  
OR  
• Wait for the called party to answer and advise him/ her of the call  
and hang up. If the transfer is refused, you will be reconnected to the  
outside line when the called station hangs up or you can press TRSF  
to return to the outside party. If you wish to send the call to another  
extension without waiting for the fitst station to hang up, simply  
press another DSS button.  
OR  
Press the CALL button or C.O. line key to return to the outside  
party and begin the transfer press again.  
When you are the transferring a call to a keyset set for Voice Announce  
or Auto Answer, the transferred call will always ring.  
NOTES:1. After the inside party answer, you may alternate back and  
forth between the parties by pressing the TRSFkey.  
2. If you receive No More Calls tone, that station has no key  
available to receive another call. Press TRSF to return to  
the other party.  
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3. You cannot transfer an intercom call by pressing a DSS key.  
You must press the TRSF key and dial the destination  
extension number.  
TRANSFER WITH CAMP-ON  
When your are transferring a call to another station and you receive a  
busy signal, you may camp the call on to this station. Simply hang up  
when you hear the busy signal. The called party will be alerted that a  
call is waiting for them.  
NOTE: If you receive No More Calls tone, that station has no key  
available to receive another call. Press TRSF to return to the  
outside caller.  
CALL WAITING  
If an outside call has been camped on to your phone or another station  
has camped-on to you:  
• Your keyset will ring and the call that is waiting for you (camped-  
on) will flash green.  
• Press the flashing button to answer; your other call will go on hold  
automatically if your station has the Automatic Hold feature set. If  
not, you must press HOLD and then the flashing button.  
OR  
Finish the first call and hang up; the waiting call will ring.  
• Lift handset or press ANS/RLSkey to answer.  
NOTE: Intercom calls will not go on Automatic Hold.  
CONFERENCE CALLS  
You may conference up to five parties (you and four others) in any  
combination of outside lines and internal stations in any order.  
• While engaged in a conversation, press the CONF key (or dial  
TRSF 46) and receive conference tone.  
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• Make another call, either intercom or outside, press the CONF key  
(or TRSF) and receive conference tone.  
• Make another call or press the CONF key (or TRSF) to join all  
parties.  
• Repeat last step until all parties are added.  
NOTE: When attempting to add another party to the conference and  
you are not able to reach the desired person, hang up.  
Simply press the CONFkey again to return to your previous  
conversation.  
To drop a party from your conference call:  
1. Press CONF and dial the extension or line number that is to be  
dropped.  
2. Press CONFagain to reestablish the conference.  
NOTE: To leave the conference, hang up. Control is passed to the next  
internal station. If there are no internal stations and you wish  
to leave outside lines connected together in a trunk to trunk  
conference, press the CONFkey plus the CALL button that the  
call appears on or follow the instructions to drop a party and  
use your extension number. When they hang up, the lines will  
release automatically. Press CONF to rejoin a trunk to trunk  
conference.  
FORWARDING CALLS  
You may forward your calls to another station, group of stations or an  
external telephone number. Program a destination for the type of  
forwarding you want as detailed below. If you have FWD ALL, FWD  
BUSY, and FWD NO ANSWER keys, press one to turn that forward  
feature on. A steady red light reminds you what forward condition is  
activated.  
You can clear all call forwards set at your station by lifting the handset  
and dialing 600.  
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FORWARD ALL CALLS  
To forward all your calls under any condition to another station:  
• Dial 601plus the extension or group number.  
• Receive confirmation tone and hang up.  
NOTES:1. If the Hot Keypad feature has been turned off, you must  
first lift the handset or press SPK before you begin dialing.  
2. The station that receives a Forwarded call can transfer the  
call back to the forwarding station. This is useful when you  
are expecting an important call but you do not wish to be  
distributed by other calls.  
3. When a station user places his/ her keyset in Forward All  
mode and he/ she does not have a FWD ALL key, the  
TRSF key will light to indicate Forward All has been set  
and calls to this station have been transferred elsewhere.  
FORWARD BUSY  
To forward calls to another station when you are on the phone:  
• Dial 602 plus the extension or group number.  
• Receive confirmation tone and hang up.  
NOTE: If the Hot Keypad feature has been turned off, you must first  
lift the handset or press SPK before you begin dialing.  
FORWARD NO ANSWER  
To forward calls to another station when you do not answer:  
• Dial 603.  
• Receive confirmation tone and hang up.  
NOTE: If the Hot Keypad feature has been turned off, you must first  
lift the handset or press SPK before you begin dialing.  
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FORWARD BUSY/NO ANSWER  
If you have both a Forward on Busy destination and a Forward No  
Answer destination programmed, you may set both of these at the same:  
• Dial 604.  
• Receive confirmation tone and hang up.  
NOTE: If the Hot Keypad feature has been turned off, you must first  
lift the handset or press SPK before you begin dialing.  
FORWARD FOLLOW ME  
When you want all calls to your extension forwarded to the extension  
where you are now:  
• Dial 605 plus your extension number.  
• Receive confirmation tone and hang up.  
If you want a specific extension's calls forwarded to your phone  
(Remote Call Forward):  
• Dial 605 plus the desired extension number.  
• Receive confirmation tone and hang up.  
NOTE: If the Hot Keypad feature has been turned off, you must first  
lift the handset or press SPK before you begin dialing.  
FORWARD TO AN EXTERNAL NUMBER  
To forward outside calls to a number outside of your business, you  
must have a FWD EXTERNAL button on your keyset.  
• While on-hook, dial TRSFand then dial 102.  
• Dial 5.  
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• Dial the trunk or trunk group access code followed by the telephone  
number that you want.  
• Press TRSFto store.  
• Press FWD EXTERNAL to turn the feature on and press it again to  
turn the feature off.  
NOTES:1. External Call Forward will cancel all other call forwarding  
instructions.  
2. If the Hot Keypad feature has been turned off, you must  
first lift the handset or press SPK before you begin dialing.  
STATION CALL PICKUP  
To pick up (answer) a call ringing at another station, lift the handset  
and dial 65 plus the extension number of the ringing phone.  
NOTE: If the Hot Keypad feature has been turned off, you must first  
lift the handset or press SPK before you begin dialing  
GROUP CALL PICKUP  
To pick up (answer) a call ringing in any pickup group, lift the handset  
and dial 66 plus the desired group number 01-20 or press the flashing  
GROUP PICKUP key if available.  
NOTES:1. A group pickup key can have an extender for a specific  
pickup group.  
2. If the Hot Keypad feature has been turned off, you must  
first lift the handset or press SPK before dialing the access  
code.  
3. Station and group pickup features cannot be used to  
answer recalls to a station, only new ringing calls and  
operator recalls.  
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DI ALING FEATURES  
SPEED DIALING  
You can dial a preprogrammed telephone number stored in the  
system-wide speed dial list of numbers 500ñ999 or from your personal  
list of numbers 00 – 49:  
• With handset on-hook, press SPD or dial 16.  
• Dial the desired speed dial number.  
• The telephone number is automatically dialed for you.  
NOTE: If the Hot Keypad feature has been turned off, you must first  
lift the handset or press SPK before you begin dialing.  
PROGRAMMING PERSONAL SPEED DIAL  
NUMBERS  
You can program frequently dialed telephone numbers in a personal  
speed dial list. A station may be assigned up to fifty numbers, 00-49.  
See your system administrator to determine the amount assigned to  
your station.  
• While on-hook, press TRSFand then dial 105 .  
• Dial a speed dial number (00–49).  
• Dial a line or line group access code .  
• Dial the telephone number to be stored (18 digits maximum). It can  
include #, ✽, FLASH or PAUSE.  
• Press TRSF to store number.  
NOTE: If the Hot Keypad feature has been turned off, you must first  
lift the handset or press SPK before you begin dialing.  
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For the purposes of programming speed dial numbers, the last 6  
programmable keys of the right hand row are known as A, B, C, D, E  
and F and are defined below.  
• The A key is not used.  
• The B key inserts a flash.  
• The C key inserts a pause.  
• The D key is used for pulse to tone conversion. If your system uses  
rotary (or pulse) dialing C.O. lines, pressing D while entering a  
speed dial number causes all subsequent digits to be sent as DTMF  
tones.  
• The E key is used to hide digits. Display keyset users may want to  
hide some speed dial numbers so that they will not show in the  
display. When you are entering a telephone number, press E. All  
subsequent digits will be hidden. Press E again to begin displaying  
digits.  
• The F key is used to enter a name. See Personal Speed Dial Names  
under Display Features.  
• Use the HOLD key to clear a speed dial number.  
ONE TOUCH SPEED DIALING  
You may assign any speed dial number to an already existing one touch  
speed dial button for quick and easy dialing of frequently used numbers.  
• While on-hook, press TRSF and then dial 107.  
• Press a One-touch speed dial button.  
• Dial the speed dial number (00-49 or 500-999) that you want  
assigned to this button.  
• Press TRSFto store your selection.  
To call this telephone number, just press the One-touch speed dial button.  
NOTE: If the Hot Keypad feature has been turned off, you must first  
lift the handset or press SPK before you begin dialing.  
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LAST NUMBER REDIAL  
To redial the last telephone number you dialed, press the LNR key or  
dial19.  
NOTES:1. If the Hot Keypad feature has been turned off, you must  
first lift the handset or press SPK before you begin dialing.  
2. Redial does not apply to intercom calls.  
SAVE NUMBER WITH REDIAL  
To save the number you just dialed for later use, press the SNR key  
before hanging up. To redial this saved number at any time, press the  
SNR key or dial 17. The same line will be selected for you.  
NOTES:1. If the Hot Keypad feature has been turned off, you must  
first lift the handset or press SPK before you begin dialing.  
2. The saved telephone number is stored in memory until you  
save another.  
3. Redial does not apply to intercom calls.  
CHAIN DIALING  
You may manually dial additional digits following a speed dial  
number or chain as many speed dial numbers together as required:  
• After the first speed dial number is dialed, press SPD again and dial  
another speed number OR manually dial additional digits following  
a speed dial number.  
AUTOMATIC REDIAL/RETRY  
When you are making an outside call and you receive a busy signal,  
the system can automatically redial the number for you. It will  
automatically redial at a pre-programmed interval for up to 15  
attempts.  
• When you hear a busy signal, press the RETRY button.  
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• The system will reserve the line and automatically redial the same  
number for you. You will hear the call being made through the  
keyset speaker.  
• When the called party answers, you can begin speaking.  
NOTES:1. If you make another call, auto-redial is canceled.  
2. To cancel a retry, lift and replace the handset.  
PULSE TO TONE CHANGEOVER  
When making an outside call on a dial pulse line, press #. All digits  
dialed after the # with be sent as tones.  
VOICE DIALLER  
Voice Dialler gives you the ability to record a voice pattern into a  
digital format and store it to an addressable location. When the Voice  
Dialler feature is activated, it will identify, retrieve and process the  
associated stored data. This latest technology has been applied to the  
area of personal speed dialing. It allows the calling party to speak a  
name into the handset and have the system place a call. This feature  
can be used by all types of stations.  
NOTE: The Voice Dialler feature requires the optional VDIAL card.  
Please see your service and installation company for details.  
To use Voice Dialler:  
• Change your station passcode (see Change Your Passcode).  
• You must be assigned toa channel of the VDIAL card. Check with  
your system administrator or the installation and service company.  
• Assign personal speed dial numbers (see Programming Personal Speed  
Dial Numbers). If you are using a non-display keyset, have your  
system administrator program them for you.  
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RECORDING A VOICE DIALLER NAME  
• Lift the handset.  
• Press the VREC key or dial 682.  
• Enter your station passcode.  
• Enter the personal speed dial bin number, e.g., 05.  
• After the short tone burst, begin speaking the name into the  
mouthpiece of the handset.  
NOTE: Say the name as one w ord (e.g., Saint Cho, pronounced  
SaintCho). Avoid like names such as Ted, Red and Fred.  
• If you are successful, you will hear a short tone burst confirming the  
name recording. If you hear error tone, record the name following  
the above procedure.  
PLACING A VOICE DIALLER CALL  
• Lift the handset.  
• Press the VDIAL key or dial 681.  
• Speak the desired name into the mouthpiece of the handset.  
• If you are successful, the call will be placed. If you hear error tone,  
repeate the procedure.  
POSSIBLE CAUSES FOR VOICE DIALLER  
FAILURE  
• The desired name is not recorded.  
• The personal speed dial bin you have selected is empty.  
• All trunks or trunk group are busy.  
• You are denied access to the Voice Dialler feature.  
• Background noise interfered when the name was recorded or when  
the name was spoken to place the call.  
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PA GING AND MESSAGING  
MAKING AN INTERNAL PAGE  
To make an announcement through the keyset speakers:  
• Lift the handset.  
• Press PAGE key or dial 55.  
• Dial the desired zone number 1, 2, 3 or 4.  
OR  
Dial0 to page all internal zones.  
• After the attention tone, make your announcement.  
NOTE: If you have a dedicated page zone key, it is not necessary to  
press PAGE and dial a zone number.  
MAKING AN EXTERNAL PAGE  
To make an announcement through the external paging speakers:  
• Lift the handset.  
• Press PAGE key or dial 55.  
• Dial the desired zone number 5, 6, 7 or 8.  
OR  
Dial9 to page all external zones.  
• After the attention tone, make your announcement.  
NOTE: If you have a dedicated page zone key, it is not necessary to  
press PAGE and dial a zone number.  
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ALL PAGE  
To page all designated keysets and external speakers at the same time:  
• Lift the handset.  
• Press the PAGE key or dial 55.  
• Dial ✽ or press the ALL PAGE key.  
• After the attention tone, make your announcement.  
NOTE: The LED on the PAGE key will only light when an All Page is  
in progress.  
MEET ME PAGE  
• Lift the handset.  
• Press the MEET ME PAGE (MMPG) key or dial 54.  
• Dial the desired zone number.  
• After the attention tone, instruct the paged person to dial 56.  
• Press WAIT or TRSF.  
• Remain off-hook until the person dials 56 from any phone.  
• The paged person will be automatically connected with you.  
CALL PARK AND PAGE  
When you have a call for someone who is not at his/ her desk, you can  
park the call and page the requested party:  
• While in conversation, press the PAGE button. Your call is  
automatically parked at your station.  
• Dial the desired page zone and announce "park" and your extension  
number or the line number. Hang up.  
To retrieve a parked call:  
• Dial 10 plus the number that was announced. If you have a PARK  
key, press it and dial the number that was announced.  
• You will be connected to the parked call.  
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NOTES:1. If the parked call is not received within a pre-programmed  
period of time, it will recall your keyset and have a slow  
flashing amber light. You cannot park and page intercom  
calls.  
2. If the Hot Keypad feature has been turned off, you must  
first lift the handset or press SPK before you begin dialing.  
SETTING A MESSAGE INDICATION  
When you are calling another station or station group and no one  
answers or you receive a busy signal, you can leave a message  
indication:  
• Press the MSG key or dial 43 and receive confirmation tone.  
• Hang up. The MSG key(s) on the called station or on all of the  
stations in the group will light. Standard telephones receive special  
dial tone as a message indication.  
NOTES:1. A station can have up to five message indications.  
2. If the Hot Keypad feature has been turned off, you must  
first lift the handset or press SPK before you begin dialing.  
CANCELING MESSAGES  
To cancel a message indication that you left at another station. Dial 42  
plus the extension number of the station at which you left a message.  
To cancel all message indications left at your keyset, dial 42 plus your  
extension. Your MSG light will go out.  
NOTE: If the Hot Keypad feature has been turned off, you must first  
lift the handset or press SPK before you begin dialing.  
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RETURNING MESSAGES  
• Press the MSG key or dial 43. The first station that left you a  
message will be called automatically. If that station does not answer,  
your message light will stay on.  
• Repeat until all messages have been returned in the order received.  
• Your MSG button light will turn off when all messages have been  
returned.  
NOTES:1. Display keyset users can view message indications and  
return them in any order. See Viewing Message Indications  
under Display Features.  
2. If the Hot Keypad feature has been turned off, you must  
first lift the handset or press SPK before you begin dialing.  
3. If a message has been left at your keyset by a keyset in  
Auto Answer, you must manually cancel the message after  
it has been returned.  
PROGRAMMED MESSAGES  
When you will be away from your phone for any length of time, leave a  
programmed station message. Display stations calling you will see this  
message and be informed of your status or follow your instructions.  
• Dial 48 plus any of the message codes 01–20listed on the back of this  
user guide.  
• To cancel this message, dial 48 plus 00.  
NOTE: If the Hot Keypad feature has been turned off, you must first  
lift the handset or press SPK before you begin dialing.  
You can have multiple programmed message keys and each one can  
have a different message code:  
• Press any programmed message key. The message is set and the key  
will light red. Press again to turn off.  
• Pressing another programmed message key will turn the previous  
one off and set a new programmed message.  
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CONVENIENCE FEATURES  
DO NOT DISTURB  
Use this feature when you want to block calls to your keyset.  
• While on-hook, press the DND key or dial 401. The DND key  
flashed to remind you of this mode.  
• To cancel DND, press the DND key again or dial 400. The DND  
light turns off. You can make calls while in the DND mode.  
NOTES:1. If you place your keyset in DND mode and you do not  
have a DND key, your ANS/RLS key will flash to indicate  
DND status.  
2. If the Hot Keypad feature has been turned off, you must  
first lift the handset or press SPK before you begin dialing.  
ONE TIME DND  
This feature requires a DND key. If you are on a call and you do not  
wish to be interrupted while on that call, you can press the DND key  
and place your station in DND. When you hang up at the end of the  
call, DND will be automatically canceled and your keyset will be able  
to receive new calls.  
MUTE  
You can mute the handset transmitter or the microphone during any  
conservation:  
• Press MUTEkey. It will liaght red.  
• To resume speaking, press the MUTE button again. The light turns off.  
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BACKGROUND MUSIC  
When a music source is supplied, you may listen to music through the  
speaker in your keyset:  
• While on-hook, press the HOLD button to hear music.  
• Press the HOLD button again to turn music off.  
You can set the level for background music by using the VOL keys while  
listening to the music. This does not affect the speaker phone level.  
APPOINTMENT REMINDER/ALARM CLOCK  
This feature works like an alarm clock. Use it to remind yourself of an  
appointment later in the day (TODAY ONLY) or as a daily reminder  
every day (DAILY). You can set up to three alarms. Each one can be  
either a TODAY ONLY or a DAILY alarm.  
When the alarm rings, you will hear three short rings repeated three  
times. Lift the handset to answer the alarm. If you do not, the alarm  
will alert you two more times at five minute intervals.  
To set alarms:  
• Dial TRSF 112 and then dial 112.  
• Dial the alarm number 1, 2 or 3.  
• Dial the time you want the alarm to sound. Enter the time as  
HHMM (hours & minutes) using a 24 hour clock.  
• Dial 0 (NOT SET), 1 (TODAY ONLY) or 2 (DAILY) to select alarm type.  
• Press TRSF to save.  
• Repeat for each alarm if needed.  
To cancel individual alarms:  
• Press TRSF and then dial 112.  
• Dial alarm number 1, 2or 3.  
• Press the HOLD key.  
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NOTE: Display keysets can have a reminder message. See Alarm  
Reminder Messages under Display Features.  
ANSWERING THE DOOR PHONE  
When you are programmed to receive calls from a door phone:  
• You will receive three shor ring repeated.  
• Lift the handset or press ANS/RLS and you are connected to the  
door phone.  
• If an electric door lock release is installed, dial 13 to unlock the door.  
CALLING THE DOOR PHONE/ROOM MONITOR  
You may call the door phone and listen to what may be happening  
outside or in another room.  
• Dial the extension number of the door phone  
• You will be connected to the door phone and you can listen or have  
a conversation.  
• If an electric door lock release is installed, dial 13 to unlock the door.  
• You will be connected to the door phone and you can listen or have  
a conversation.  
NOTE: If the Hot Keypad feature has been turned off, you must first  
lift the handset or press SPK before you begin dialing.  
EXECUTIVE/SECRETARY HOT LINE  
If programmed, an executive and a secretary can have a hot line  
between them. When the executive station is in the DND mode, all of  
its calls will ring the secretary station.  
• Either person can press the HOT LINE key to make a voice call to  
the other station.  
• Using the hot line will override DND at the other station. This key  
will light red when the other station is in use.  
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GROUP LISTENING  
When engaged on a call and using the handset, you may want other  
people to hear the distant party's voice over the speaker:  
• Press the LISTEN key to turn on the speaker. The microphone is not  
in use, so the distant party does not hear other parties present in  
your office.  
• Press LISTEN again to turn the speaker off and resume private  
conversation.  
• Repeat if necessary.  
NOTE: Depending on speaker volume and the acoustics of your office,  
it may be advisable to turn the group listening feature off  
before hanging up. This will eliminate a momentary squeal.  
ACCOUNT CODES  
When equipped with optional equipment, your SAMSUNG DCS  
system will allow calls to be charged to a specific account:  
• During any outside C.O. call, press the account (ACCT) key.  
• Enter the account code (maximum 12 characters including ✽ and #).  
Press the ACCT key again. You r conversation w ill not be  
interrupted.  
NOTE: If you make an error before you complete the account code,  
press the ACCT key twice and redial the correct code. Only the  
last account code dialed will be printed.  
LOCKING YOUR KEYSET  
You can allow/ disallow incoming/ outgoing calls from your keyset using  
this option. There are three possible levels, Unlocked, Locked all and  
Locked out. Unlocked means you can use your keyset without  
restriction, while Locked all level is to prevent other people from making  
or receiving calls from your keyset while you are away. The Locked out  
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level is to restrict from accessing a C.O line, and initiating an external call.  
You can unlock it when you return.  
• While on-hook, press TRSF and then dial 100.  
• Dial your four digit station passcode.  
• Dial  
0 to make change as Unlock,  
1 to make change as Locked out.  
2 to make change as Locked all,  
• Press TRSFto store your selection.  
NOTE: According to the status of your keyset, indication may be as  
follows:  
Unlockas normal  
Locked out  
Locked all  
the HOLD key will flash with 30 IPM.  
the HOLD key will be steady on  
OFF-HOOK VOICE ANNOUNCING (OHVA)  
Keysets may receive a voice announcement while on another call. The  
calling station must have an OHVA key. When you are in DND, you  
cannot receive OHVA calls. The OHVA feature will work with  
intercom and transferred calls.  
To make an off-hook voice announcement:  
• Dial the extension number or press the DSS key.  
• When you receive a busy signal, press the OHVA key.  
• After the attention tone, begin speaking.  
• Finish the call by replacing handset or pressing the ANS/RLS key.  
NOTES:1. When you are voice announcing to a station close to you,  
use the handset to avoid an echo effect.  
2. You cannot off-hook voice annou nce to single line  
telephones.  
3. Upon initiating OHVA, your original receiving voice  
channel is blocked and you will receive an announcement  
through it, while your transmitting is still effective to the  
original party.  
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When you receive an off-hook voice announcement, you will hear the  
announcement in the handset receiver or over the keyset speaker while  
continuing to speak to the original party.  
• Press the flashing CALL button on your keyset. This will place the  
original party on hold and allow you to talk to the announcing  
party.  
• To return to your first party, press the key corresponding to your  
original call. This will disconnect the OHVA call.  
OHVA BLOCK  
Your keyset can be programmed with an OHVA Block (OHBLK) key.  
Pressing this key will prevent anyone from making and OHVA to you  
until you press the button again and cancel the blocking.  
OHVA REJECT  
Your keyset can be programmed with an OHVA Reject (REJECT) key.  
Pressing this key while receiving an OHVA call will disconnect the  
voice announcing party abd return you to your original call.  
IN GROUP/OUT OF GROUP  
If your keyset is assigned to a station ring group, you can remove your  
keyset from the group and then put it back in. While you are out of the  
group, you can receive calls to your extension number but not calls to  
the group number. If you have an IN/OUTkey:  
• Press the IN/OUT key. It will light red when your keyset is in the  
group.  
• Press the IN/OUT key again to exit the group and turn the light off.  
Repeat as necessary.  
If you do not have an IN/OUT key:  
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• Dial 53 plus the group number, e.g., 503, plus 0 to exit the group or 1  
to enter the group.  
• Repeat as necessary.  
NOTE: If the Hot Keypad feature has been turned off, you must first  
lift the handset or press SPK before you begin dialing.  
The IN/OUTkey can include an extender to indicate the specific group  
that this key will affect. This means that if you are in multiple groups,  
you can decide for which groups you will receive calls.  
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CUSTOMIZING YOUR KEYSET  
SELECT RING TONE  
Each keyset user can select any one of eight ring frequencies:  
• While on-hook, press TRSF and then dial 111.  
• Dial 1–8or press the UP and DOWN keys to hear each tone.  
• When you hear the tone that you prefer, press TRSF to save it.  
CHANGE YOUR PASSCODE  
From the factory, your station passcode is 1234. You can change your  
station passcode whenever you desire.  
• While on-hook, press TRSFand then dial 101.  
• Dial your old passcode.  
• Dial a new passcode (must be four characters). You can use 0–9,  
✽ and #.  
• Redial new passcode to verify. If successful, you will hear two beeps.  
Four beeps indicate an incorrect code. (enter the code again.)  
• Press TRSF to store new passcode.  
SET ANSWER MODE  
You can receive internal calls in one of three modes (see Answering  
Intercom Calls under Intercom Calls for descriptions):  
• While on-hook, press TRSFand then dial 103.  
• Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce.  
• Press TRSFto store your selection.  
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AUTOMATIC HOLD  
While on a outside call, pressing a line key, route key or a flashing  
CALL button will automatically put your call on hold and connect you  
to the next call. This feature can be turned on or off at your keyset.  
• With the handset on-hook, press TRSF and then dial 110.  
• Dial 01 to turn Automatic Hold on or 00 to turn it off.  
• Press TRSFto store your selection.  
HEADSET OPERATION  
Keyset users can switch between headset mode and handset mode.  
When using headset mode, press the ANS/RLS key to answer and  
release calls.  
• With the handset on-hook, press TRSFand then dial 110.  
• Dial 21 to use the headset or 20 to use the handset.  
• Press TRSFto store your selection.  
NOTES:1. When you are in headset mode, your speaker phone is  
disabled.  
2. When you p lace you r keyset in head set m od e, the  
ANS/RLS key will light steady to indicate that your station  
is in headset mode.  
HOT KEYPAD  
On the DCS, your keyset's keypad can be made "live" or "hot" so that it  
is not necessary to lift the handset or press SPK before you begin  
dialing. Calls can be made and features activated by simply dialing the  
C.O. line number, trunk group access code, intercom number or  
feature access code. To activate this feature.  
• With handset on-hook, press TRSF and then dial 110.  
• Dial 31 to turn the Hot Keypad on or 30 to turn it off.  
• Press TRSF to store your selection.  
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KEY CONFIRMATION TONE  
You can hear a short beep (confirmation tone) each time you press a  
button on the dial pad. This tone can be turned on or off.  
• While on-hook, press TRSFand the dial 110.  
• Dial 40 to turn tones off or 41 to turn tones on.  
• Press TRSFto store your selection.  
REJOINING A PAGE  
This feature allows keyset users to hear the remaining portion of an  
ongoing internal page after you return your keyset to idle. To enable  
this feature:  
• With the handset on-hook, press TRSF and then dial 110.  
• Dial 51 to turn this feature on or 50 to turn it off.  
• Press TRSFto store your selection.  
RING PREFERENCE  
This feature automatically answers ringing calls when you lift the  
handset or press the ANS/RLS key. This method will always answer  
calls in the order they arrived at your keyset. When you turn ring  
preference off, you must press the flashing button to answer a call,  
allowing you to answer calls in the order you choose.  
• With the handset on-hook, press TRSF and then dial 110.  
• Dial 61 to turn ring preference on or 60 to turn it off.  
• Press TRSFto store your selection.  
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D ISPLAY FEATURES  
INTERACTIVE DISPLAY KEYS  
The three keys below the display are substitutes for dedicated feature  
keys and access codes. Pressing one of these keys has the same effect as  
pressing a programmable key. Thease keys are called soft keys as their  
functions are not fixed. They change to present you with the best  
options for that call cond ition. The use of soft keys allow s the  
programmable keys to be used for more DSS and speed dial keys.  
The SCROLL key is used to display options available to the user at a  
particular time or during a specific procedure. Press this key once  
while in the ilde state to view the three main categories available.  
201: STN NAME  
CALL OTHER ANS  
ANSWER : Guides you through the options to answer calls.  
OTHER : Guid es you through features other than making or  
answering calls.  
CALL  
: Guides you through the options to make a call.  
Select one of the main categories: CALL, OTHER or ANS (ANSWER).  
Press the SCROLL key to display additional options available under each  
of the three main categories. The symbol °Ê displayed as the last character  
on the lower line of the display indicated that there are additional options.  
Press the SCROLL key to display these additional options.  
User instructions will be displayed in lower case letters. Options  
assigned to soft keys are in upper case letters.  
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DIRECTORY INFORMATION  
An 11 character directory name can be assigned to each extension  
number. Display keysets can view the name of the called or calling  
station before answering.  
Each outside line can have an 11 character directory name. Incoming  
calls can be easily identified and answered with different greetings.  
Outside and internal calls ringing to a station group will display  
[CALL FOR XXX] where XXX is the station group number. This allows  
you to answer calls directed to you differently than calls directed to  
your group.  
DIAL BY DIRECTORY  
Each station or speed dial number can have an associated directory  
name. A station or speed dial number can be selected by scrolling  
alphabetically through a directory name list. This on-line "phone book"  
allows the user to look up and dial any station or speed dial number in  
seconds.  
To dial by directory:  
• Press the DIR key (DIRECTORY).  
• Select the directory you wish to use: PERS (personal speed dial  
numbers), SYS (system speed dial numbers) or STN (station  
names).  
• Dial the key on the keypad that corresponds to the first letter of the  
name you wish to search for.  
• Use the UP and DOWN arrows to scroll through the names.  
• Press the DIALsoft key to dial number.  
CALL PROGRESS DISPLAYS  
Du ring everyd ay call hand ling, you r keyset d isplay provid es  
information that is helpful and in some cases invaluable. Displays like  
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[CALL FROM 203], [TRSF TO 202], [701 RINGING], [TRANSFER FM  
203], [708 busy], [Camp on to 204], [Recall from 204 ], [Call for 501],  
[message frm 204] and [FWD ALL to 204] keep you informed of what  
is hap p ening and w here you are. In som e cond itions you are  
prompted to take an action and in other cases you receive directory  
information.  
DISPLAY NUMBER DIALLED  
Display keysets begin showing digits as they are dialled. They will  
stay in the display until the call duration timer comes on automatically  
or the TIMER button is pressed. If the call duration timer is not used,  
the number dialled is displayed until the call is released, transferred or  
put on hold.  
CALL DURATION TIMER  
The system can be set to automatically time outside calls. A few  
seconds after you dial a telephone number, the timer will appear in the  
display. It appears immediately for incoming calls. The call timer  
continues for the duration of the call. The call timer continues for the  
duration of the call. Call duration times are displayed in minutes and  
seconds. If a call lasts longer than 99 minutes, the timer restarts.  
You can press the TIMER key to manually begin timing a call. Press it  
again to stop timing. If you press it while automatic timer is on, the call  
duration time is restarted.  
AUTO TIMER  
Display keyset users may have the timer automatically start when they  
answer incoming calls or after a short delay on an outgoing call.  
• With the handset on-hook, press TRSFand then dial 110.  
• Dial 11to turn the auto timer on or 10 to turn it off.  
• Press TRSFto store your selection.  
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TIMER FUNCTION  
Display phone users may use this feature as a simple stopwatch.  
• When the keyset is idle, press the TIMER button to start timing.  
• Press the TIMER button again to stop timing.  
• Read the elapsed time in the display.  
• Lift the handset and replace it. The display will return to date and time.  
CALL COST  
Display keyset users may have the call charge automatically displayed  
as soon as the central office sends the metering pulse.  
• With the handset on-hook, press TRSFand then dial 110.  
• Dial 71 to turn the call cost on or 70 to turn it off.  
• Press TRSFto store your selection.  
VIEWING MESSAGE INDICATIONS  
You can view all your message indications before you return them:  
• With the handset on-hook, press the MSG key with the red flashing  
light.  
• The first station that left a message indication is displayed.  
• Press the UP and DOWN arrows to scroll through the stations that  
left message indications. Use the soft keys to reply, clear or advance  
to the next message.  
• Press the ANS/RLSkey to return your keyset to the idle condition.  
ALARM REMINDER MESSAGES  
When you use the alarm/ appointment reminder feature, you can  
create a 16 character reminder message. When the alarm rings, your  
message will appear instead of [ALARM REMINDER].  
To program reminder messages:  
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• Press TRSFand then dial 116.  
• Dial the alarm number 1, 2or 3.  
• Dial the time you want the alarm to go off. Enter the time as HHMM  
(hours & minutes) using the 24 hour clock.  
• Dial 0 (NOT SET), 1 (TODAY) or 2 (DAILY) to select alarm type.  
• Write your message using the dial pad keys. Each press of a key  
selects a character. Pressing the next key moves the cursor to the  
next position. For example: if your message is "TAKE  
MEDICATION", press 8 once to get the letter "T" Press 2 once to get  
the letter "A". Press 5 twice tp get "K". Continue selecting characters  
from the folllowing table to complete your message.  
• Press the TRSFkey to store the alarm and reminder message.  
• Repeat for each alarm if needed.  
COUNT  
DIAL 0  
DIAL 1  
DIAL 2  
DIAL 3  
DIAL 4  
DIAL 5  
DIAL 6  
DIAL 7  
DIAL 8  
DIAL 9  
DIAL✽  
1
Q
2
Z
?
3
.
4
)
5
0
1
2
3
4
5
6
7
8
9
✽
space  
A
,
!
B
E
H
K
N
R
U
X
=
C
F
I
@
#
D
G
$
J
L
O
S
V
Y
[
%
^
M
P
&
✽
(
T
W
:
]
The # key can be used for the following special characters: #, space, &,  
!, :, ?, ., %, $, -, / , [, ], @ , ^, , ), _, +, {, }, ;, | ," and ~.  
NOTE: When the character you want appears on the same dial pad  
key as the previous character, press UP to move the cursor one  
space to the right.  
To cancel an individual alarm and reminder message:  
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• Press TRSFand then dial 112.  
• Dial alarm number 1, 2or 3.  
• Press the HOLD key.  
• Press the TRSFkey.  
PERSONAL SPEED DIAL NAMES  
Each personal speed dial number can have a ten character name  
assigned to it. This name is used to select the speed dial bin when you  
are dialling by directory. To program speed dial names:  
• Press TRSFand then dial 106.  
• Dial the speed dial bin number 00–49.  
• Write your message using the procedure described in Alarm  
Reminder Messages.  
• Press the TRSF key to store the speed dial name.  
• Repeat for each speed dial bin if needed.  
STATION NAMES  
You can assign an 11 character name to your keyset. This allow other  
display keyset users to call you using the directory dial feature. To  
program a station name  
• Press TRSF and then dial 104.  
• Enter the 11 character name using the procedure described in alarm  
reminder messages.  
• Press TRSFto store the name.  
MANAGING KEY ASSIGNMENTS  
You can view your key assignments and add extenders to some of  
your programmable keys for easy one touch operation of frequently  
used features.  
• While on-hook, press TRSF and then dial 107.  
• Use the VOL keys to scroll through all of your programmable keys.  
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OR  
Press the programmable key to which you want to add the extender.  
• When you reach a key listed below, dial the corresponding extender.  
• Press TRSF to store and exit programming.  
KEY  
EXTENDER  
Boss and Secretary (1 - 4)  
BOSS  
DP  
Direct Pickup (extension or station group number)  
Any extension or station group number  
Call Forward (0 - 5) GPIK Group Pick-up (01 - 20)  
In/ Out of Group (501 - 529)  
DS  
FWRD  
IG  
MMPG  
PAGE  
SPD  
Meet Me Page (0 - 9, ✽)  
Page (0 - 9, ✽)  
Speed Dial (00 - 49, 500 - 999)  
FSMG  
DIR  
Programmable Message (01 - 20)  
SYS (0), PERS (1) or STN (2)  
SP  
UCD supervise ( UCD group number)  
NOTE: Confirm that the cursor is placed correctly before you enter the  
extender.  
SELECTING YOUR CLIP DISPLAY  
You can decide if you want to see the CLIP name or CLIP number in  
the display. Regardless of which one is selected, you can press the  
NND key to view the other pieces of CLIP information. To select the  
type of CLIP information you wish to view first:  
• With the handset on-hook, press TRSFand dial 119.  
• Dial 0 if you do not wish to view CLIP information, 1 to view the  
NUMBER first or 2 to view the NAME first.  
• Press TRSFto store your selection.  
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VIEWING THE NEXT CLIP CALL  
In the event that you have a call waiting or a camped-on call at your  
keyset, you can press the NEXT key to display the CLIP information  
associated with the call in queue at your keyset. Either the CLIP name  
or num ber w ill show in the d isplay d epend ing on your  
Name/ Number selection.  
To view CLIP information for calls that have been camped-on to your  
keyset, press the NEXT key. If your keyset does not have a NEXT key,  
press the CLIP key and then the NEXT soft key.  
SAVING THE CLIP NUMBER  
At any time during an incoming call that provides CLIP information,  
you may press the SAVE key to save the CLIP number. If your keyset  
does not have a SAVE key, press the CLIP key, the SCROLL key and  
then the SAVE soft key.  
REDIALLING A SAVED CLIP NUMBER  
To redial a number that has been saved, press the SAVEkey or dial 19.  
NOTE: If the Hot Keypad feature has been turned off, you must lift the  
handset or press SPK before you begin dialing.  
STORING A CLIP NUMBER  
At any time during an incoming call that provides CLIP information,  
you may save the CLIP number as a speed dial number in your  
personal speed dial list.  
To store a CLIP number in a personal speed dial bin:  
• Press the STORE key. The system displays the speed dial bin in  
which the number was stored.  
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OR  
• Press the CLIP key and then press SCROLL key.  
• Press the STORE soft key.  
• The system displays the speed dial bin in which the number was  
stored.  
INQUIRE CLIP PARK/HOLD INFO  
If you are informed that an incoming call is on hold or has been parked  
for you, you may view the CLIP information before you retrieve the  
call. This will influence how you choose to handle the call.  
From an idle keyset:  
• Press the INQUIRE key.  
OR  
Press the CLIP key and then dial the INQUIRE soft key.  
• Dial the trunk number.  
• You may now answer the call by pressing ANS.  
OR  
You may use NND to view more information about this call.  
OR  
You can return to the idle condition by pressing IGNORE.  
If you are on a call:  
• Press the INQUIRE key. Your existing call will go on hold.  
OR  
Press the CLIP key and then the INQUIRE soft key to place the first  
call on hold.  
• Dial the trunk number.  
• You may now answer the call by pressing ANS.  
OR  
You may use NND to view more information about this call.  
OR  
You can return to the idle condition by pressing IGNORE.  
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NOTES:1. If you are on an intercom call or you have Automatic Hold  
turned off, you must finish the existing call or place it on  
hold before inquiring.  
2. If you are inquire about an outgoing call, you will receive a  
[call no longer available] display.  
REVIEWING PAST CLIP CALLS  
This feature always you to review CLIP information for calls sent to  
your keyset. This list can contain 10-50 calls in a first-in, first-out basis.  
The list includes calls that you answered and calls that rang your  
keyset but that you did not answer. When reviewing this list, you can  
p ass one bu tton to d ial the p erson back. To access the CLIP  
information stored in your REVIEW list:  
• Press the REVIEW key.  
OR  
Press the CLIP key and then dial the REVIEW soft key.  
• If you have entries in your review list, the oldest call will be shown  
first.  
• You can now CLEAR this entry.  
OR  
Use NND to view more information about this call.  
OR  
PressDIAL to call this person back.  
OR  
Press SCROLL and then press STORE to save this number in a  
personal speed dial bin.  
NOTE: Each keyset defaults with 10 review bins. Please see your  
system administrator to determine the number of bins assigned  
to your keyset.  
53  
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≈∞∆˘ 99.1.20 2:58 PM ∆‰¿Ã¡ ˆ 54  
LCR WITH CLEAR  
When you are making an outside call using LCR and dial an incorrect  
digit, you can press the CLEAR soft key to reenter the telephone  
number. You do not need to redial 9 to reaccess LCR.  
54  
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≈∞∆˘ 99.1.20 2:58 PM ∆‰¿Ã¡ ˆ 55  
ADD-ON MODULE  
WITH KEYSET  
The ad d -on mod ule (AOM) is used when you need more  
programmable keys. The extra programmable keys are used exactly as  
are the ones on your keyset. Make them DSS/ BLF keys, C.O. line keys,  
One Touch Speed Dial buttons or any combination of these and other  
feature keys. A maximum of two AOMs can be added to any keyset.  
55  
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PERSONAL SPEED DIAL NUMBERS  
CODE  
NAME  
TELEPHONE NUMBER  
00  
01  
02  
03  
04  
05  
06  
07  
08  
09  
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
56  
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≈∞∆˘ 99.1.20 2:58 PM ∆‰¿Ã¡ ˆ 57  
PERSONAL SPEED DIAL NUMBERS  
CODE  
NAME  
TELEPHONE NUMBER  
25  
26  
27  
28  
29  
30  
31  
32  
33  
34  
35  
36  
37  
38  
39  
40  
41  
42  
43  
44  
45  
46  
47  
48  
49  
57  
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≈∞∆˘ 99.1.20 2:58 PM ∆‰¿Ã¡ ˆ 58  
58  
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≈∞∆˘ 99.1.20 2:58 PM ∆‰¿Ã¡ ˆ 59  
SYSTEM ACCESS CODES  
The DCS telephone system has the following preset (default) feature access  
codes. These codes can be used if a key is not available for the feature you  
want to use. Standard telephone users must always dial these codes.  
0
Call attendant or system operator  
Retrieve parked calls  
55 + 1  
55 + 2  
55 + 3  
55 + 4  
55 + 5  
55 + 6  
55 + 7  
55 + 8  
55 + 9  
55 +✽  
56  
Page internal zone 1  
Page internal zone 2  
Page internal zone 3  
Page internal zone 4  
Page external zone 1  
Page external zone 2  
Page external zone 3  
Page external zone 4  
Page all external zones  
All Page  
10 + xxx  
11  
Put calls on and take calls off hold  
Retrieve calls on hold at another station  
Door lock release  
12 +xxx  
13  
16 + xxx  
17  
Make speed dial calls  
Save number and redial it  
Recall dial tone for new call  
Last number redial  
18  
19  
2xx  
3xx  
400  
401  
41  
Extension numbers  
Extension numbers  
Meet Me Answer  
Cancel Do not Disturb  
Set Do Not Disturb  
57  
Alarm sensor clear  
DISA alarm clear  
58  
Set Message No Ring  
59  
Walking class of service  
Cancel all call forwarding  
Set Forward All Calls  
Set Forward Busy  
42 + xxx  
43  
Cancel message  
600  
Set/ return messages  
601 + xxx  
602 + xxx  
603 + xxx  
604 + xxx  
605 + xxx  
65  
44  
Busy station/ line callback  
Busy station camp-on  
Set up a conference  
45  
Set Forward No Ans  
Set Fwd Busy/ No Ans  
Set Fwd Follow me  
Directed call pickup  
Group call pickup  
Universal Answer  
Voice Dialler  
46  
47  
Enter account code  
48  
Set programmed station message  
Send flash to outside line  
Station hunt group  
49  
66  
500  
to  
67  
681  
529  
Station hunt group  
682  
Voice Dialler Record  
Individual line numbers  
Trunk groups  
53+grp+0 Out of group  
53+grp+1 In group  
7xx  
8x  
54+zone  
55 + 0  
Meet Me Page  
9
Trunk group 9 (Local)  
Page all internal zones  
CODE:GA68-60002A  
ED : 03  
JANUARY 1996  
Printed in Korea  
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