Ricoh All in One Printer AP610N User Guide

Maintenance Guide

Paper and Other Media

Replacing Consumables and Maintenance Kit

Cleaning the Printer

Adjusting the Printer

Troubleshooting

Removing Misfed Paper

Appendix

Read this manual carefully before you use this product and keep it handy for future reference. For safe and correct use, please be sure to read

the Safety Information in the “Setup Guide” before using the machine.

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TABLE OF CONTENTS

Trademarks.............................................................................................................1

How to Read This Manual .....................................................................................2

1. Paper and Other Media

Paper and Other Media Supported by This Printer.............................................3

Paper Recommendations......................................................................................8

Loading Paper............................................................................................................8

Storing Paper .............................................................................................................8

Types of Paper and Other Media...............................................................................9

Paper not supported by this printer..........................................................................11

Print Area .................................................................................................................12

Loading Paper......................................................................................................13

Loading Paper in Tray 1 and the optional paper feed unit .......................................13

Loading Paper in the Bypass Tray...........................................................................19

Loading Envelopes...................................................................................................24

Switching between Paper Trays...............................................................................28

2. Replacing Consumables and Maintenance Kit

Replacing the Toner Cartridge ...........................................................................29

Replacing the Maintenance Kit...........................................................................32

Before Replacing......................................................................................................32

Replacing the Friction Pad.......................................................................................33

Replacing the Transfer Roller ..................................................................................35

Replacing the Paper Feed Rollers ...........................................................................37

Replacing the Fusing Unit........................................................................................39

3. Cleaning the Printer

Cautions to Take When Cleaning.......................................................................43

Cleaning the Friction Pad....................................................................................44

Cleaning the Paper Feed Roller..........................................................................45

Cleaning the Registration Roller ........................................................................47

4. Adjusting the Printer

Adjusting the Image Density...............................................................................49

Adjusting Tray Registration................................................................................50

5. Troubleshooting

Error & Status Messages on the Control Panel ................................................53

Printer Does Not Print .........................................................................................59

Checking the port connection...................................................................................61

Other Printing Problems .....................................................................................63

Additional Troubleshooting................................................................................66

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6. Removing Misfed Paper

Removing Misfed Paper ......................................................................................69

When “Remove Misfeed Paper Tray” Appears .................................................70

When “Remove Misfeed Internal Path” Appears..............................................71

When “Remove Misfeed Paper Exit Cover” Appears.......................................73

When “Remove Misfeed Duplex Unit” Appears................................................76

7. Appendix

Moving and Transporting the Printer.................................................................79

Moving the Printer....................................................................................................80

Consumables .......................................................................................................81

Toner Cartridge........................................................................................................81

Maintenance Kit .......................................................................................................82

Specifications.......................................................................................................83

Mainframe ................................................................................................................83

Options.....................................................................................................................86

INDEX......................................................................................................... 89

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Trademarks

Microsoft, Windows and Windows NT are registered trademarks of Microsoft

Corporation in the United States and/or other countries.

Bluetooth^®is a registered trademark of Bluetooth-SIG Inc. worldwide.

Other product names used herein are for identification purposes only and might

be trademarks of their respective companies. We disclaim any and all rights to

those marks.

The proper names of the Windows operating systems are as follows:

• Microsoft^®Windows^®95 operating system

• Microsoft^®Windows^®98 operating system

• Microsoft^®Windows^®Millennium Edition (Windows Me)

• The product names of Windows^®2000 are as follows:

Microsoft^®Windows^®2000 Advanced Server

Microsoft^®Windows^®2000 Server

Microsoft^®Windows^®2000 Professional

• The product names of Windows^®XP are as follows:

Microsoft^®Windows^®XP Professional

Microsoft^®Windows^®XP Home Edition

• The product names of Windows Server^TM2003 are as follows:

Microsoft^®Windows Server^TM2003 Standard Edition

Microsoft^®Windows Server^TM2003 Enterprise Edition

Microsoft^®Windows Server^TM2003 Web Edition

• The product names of Windows NT^®4.0 are as follows:

Microsoft^®Windows NT^®Server 4.0

Microsoft^®Windows NT^®Workstation 4.0

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How to Read This Manual

The following set of symbols is used in this manual.

This symbol indicates a potentially hazardous situation that might result in

death or serious injury when you misuse the machine without following the in-

structions under this symbol. Be sure to read the instructions, all of which are de-

scribed in the Safety Information section.

This symbol indicates a potentially hazardous situation that might result in mi-

nor or moderate injury or property damage that does not involve personal injury

when you misuse the machine without following the instructions under this

symbol. Be sure to read the instructions, all of which are described in the Safety

Information section.

* The statements above are notes for your safety.

If this instruction is not followed, paper might be misfed, originals might be

damaged, or data might be lost. Be sure to read this.

This symbol indicates information or preparations required prior to operating.

This symbol indicates precautions for operation, or actions to take after abnor-

mal operation.

This symbol indicates numerical limits, functions that cannot be used together,

or conditions in which a particular function cannot be used.

This symbol indicates a reference.

Keys that appear on the machine's display.

Keys and buttons that appear on the computer's display.

Keys built into the machine's control panel.

Keys on the computer's keyboard.

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1. Paper and Other Media

Paper and Other Media Supported by This

Printer

This section describes the paper size, feed direction, and the maximum amount

of paper that can be loaded into each paper tray in this printer.

Note

❒ The following symbols and terminology are used to represent the feed direction.

In this manual

On the display

Paper feed direction

A4 (297 x 210)

8 1/2 x 11

K↑(Feed direction)

Short-edge feed direction

A5 (210 x 148)

8 1/2 x 5 1/2

L↑(Feed direction)

Long-edge feed direction

❒ Be careful of the paper feed direction. The direction is determined for each pa-

per size.

❖ Input Paper Sizes (Metric version)

297 × 420

257 × 364

210 × 297

297 × 210

182 × 257

257 × 182

148 × 210

210 × 148

105 × 148

279 × 432

216 × 356

B4 JIS

B5 JIS

11 × 17

Legal (LG, 8¹/₂× 14)

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Paper and Other Media

Letter (LT, 8¹/₂× 11)

216 × 279

279 × 216

140 × 216

184 × 276

276 × 184

210 × 330

216 × 330

203 × 330

104.8 × 241.3

162 ×229

114 ×162

110 × 220

98.4 × 190.5

5¹/₂× 8¹/₂

Executive (Exec., 7¹/₄×

10¹/₂)

Folio (8¹/₄× 13)

Foolscap (F4, 8¹/₂× 13)

F/GL (8 × 13)

Com#10 Env (4¹/₈× 9¹/₂)

C5 Env (6.38 × 9.02)

C6 Env (4.49 × 6.38)

DL Env (4.33 × 8.66)

Monarch Env (3⁷/₈× 7¹/₂)

Custom Size

8K (10¹/₂× 15.35)

267 × 390

195 × 267

267 × 195

16K (7.68 × 10¹/₂)

•

The size is supported and indicated on the tray dial. Be sure to set the pa-

per size dial to match the actual paper size loaded in the tray.

•

The size is supported but not indicated on the tray dial. You should set the

tray dial to “p”, and select the paper size with the control panel.

The size is supported but the paper size should be set with the control pan-

el. There is no dial on the tray.

See p.19 “Loading Paper in the Bypass Tray”

See p.24 “Loading Envelopes”

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Paper and Other Media Supported by This Printer

•

The size is supported, but it should be set as a custom size using the control

panel.

The supported size may differ depending on the printer language you use.

Set as a custom size setting using the control panel.

The following sizes are supported:

• Bypass Tray: approximately 90 - 305 mm in width, and 148 - 432 mm in

length.

• Paper Feed Unit (Tray 2/3): approximately 182 - 297 mm in width, and

160 - 432 mm in length.

•

The size is not supported.

❖ Input Paper Sizes (Inch version)

11 × 17

8¹/₂× 14

8¹/₂× 11

11 × 8¹/₂

5¹/₂× 8¹/₂

7¹/₄× 10¹/₂

Legal (LG)

Letter (LT)

5¹/₂× 8¹/₂

Executive (Exec.)

10¹/₂× 7¹/₄

11.26 × 16.54

10.12 × 14.33

8.26 × 5.83

5.83 × 8.26

7.17 × 10.12

10.12 × 7.17

5.83 × 8.26

8.26 × 5.83

4.13 × 5.63

B4 JIS

B5 JIS

8¹/₄× 13

Folio

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Paper and Other Media

8¹/₂× 13

Foolscap F4

F/GL

8 × 13

4¹/₈× 9¹/₂

6.38 × 9.02

4.49 × 6.38

4.33 × 8.66

Com#10 Env

C5 Env

C6 Env

DL Env

Monarch Env

Custom Size

3⁷/₈× 7¹/₂

10¹/₂× 15.35

7.68 × 10¹/₂

10¹/₂× 7.68

16K

•

The size is supported and indicated on the tray dial. Be sure to set the pa-

per size dial to match the actual paper size loaded in the tray.

•

The size is supported but not indicated on the tray dial. You should set the

tray dial to “p”, and select the paper size with the control panel.

The size is supported but the paper size should be set with the control pan-

el. There is no dial on the tray.

See p.19 “Loading Paper in the Bypass Tray”

See p.24 “Loading Envelopes”

•

The size is supported, but it should be set as a custom size using the control panel.

The supported size may differ depending on the printer language you use.

Set as a custom size setting using the control panel.

The following sizes are supported:

• Bypass Tray: approximately 3.54 - 12.01 inches in width, and 5.83 - 17.01

inches in length.

• Paper Feed Unit (Tray 2/3): approximately 7.17 - 11.69 inches in width,

and 6.3 - 17.01 inches in length.

•

The size is not supported.

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Paper and Other Media Supported by This Printer

❖ Paper weight and number of sheets to be set

Maximum number of

Supported paper weight

sheets (plain paper)

60 - 105 g/m²(16 - 28 lb.) 500 (80 g/m², 20 lb.)

52 - 162 g/m²(14 - 43 lb.) 100 (80 g/m², 20 lb.)

Tray 1

Bypass Tray

For other kind of papers,

see p.19 “Loading Paper

in the Bypass Tray”.

60 - 105 g/m²(16 - 28 lb.) 500 (80 g/m², 20 lb.)

See p.24 “Loading Envelopes”.

Paper Feed Unit (Tray 2, Tray 3)

Envelope Feeder Type 2600

Note

❒ Check that the top of the stack is not higher than the limit mark inside the

tray.

❒ The Envelope Feeder Unit requires the installation of the optional Paper

Feed Unit.

❖ Paper size not supported by both side printing

The following paper sizes cannot be printed on both sides:

• Metric version: A5K, A6K, 5¹/₂× 8¹/₂K, Executive (184 × 246)K,

Com#10 Env (104.8 × 241.3)K, C5 Env (162 ×229)K, C6 Env (114 ×162)K,

DL Env (110 × 220)K, Monarch Env(98.4 × 190.5)K.

Custom Size supported by approximately 182 to 297 mm in width, and ap-

proximately 148 to 432 mm in length.

• Inch version: A5K, A6K, 5¹/₂× 8¹/₂K, Executive (7¹/₄× 10¹/₂)K,

Com#10 Env (4¹/₈× 9¹/₂)K, C5 Env (6.38 × 9.02)K, C6 Env (4.49 × 6.38)K,

DL Env (4.33 × 8.66)K, Monarch Env (3⁷/₈× 7¹/₂)K.

Custom Size supported by approximately 7.18 - 11.68 inches in width, and

approximately 5.83 - 17.00 inches in length.

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Paper and Other Media

Paper Recommendations

Loading Paper

Important

❒ Do not use ink-jet printer paper because it may stick to the fusing unit and

cause a paper misfeed.

❒ When printing on OHP transparencies that have a print side, load them with

the print side over on the bypass tray. Not taking this precaution may cause

them to stick to the fusing unit and cause misfeeds.

❒ Set the paper as described below.

• Tray 1: Print side facing down

• Bypass Tray: Print side facing up

• Paper Feed Unit (Tray 2, Tray 3): Print side facing down

❒ Print quality cannot be guaranteed if paper other than the ones recommended

is used. For more information about recommended paper, contact your sales

or service representative.

❒ Do not use paper that has already been printed onto by other printers.

Storing Paper

• Paper should always be stored properly. Improperly stored paper might re-

sult in poor print quality, paper misfeeds, or printer damage. Recommenda-

tions are as follows:

• Avoid storing paper in humid areas.

• Avoid exposing paper to direct sunlight.

• Store on a flat surface.

• Keep paper in the package in which the paper came.

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Paper Recommendations

Types of Paper and Other Media

Plain Paper

60 - 105 g/m²(16 - 28 lb.)

Paper thickness

Printer setup

Press [Paper Input] menu, [Paper Type], and then [Plain Paper].

Note

❒

The paper type selected using the printer driver overrides that

selected using the control panel.

Printer driver setup

Click [Plain] or [Plain & Recycled] in the [Type:] list.

Enabled paper feeding tray Any input tray can be used.

Number of sheets that can

be set

•

Tray 1: 500

Tray 2, Tray 3 (Paper Feed Unit Type 610): 500

Bypass Tray: 100

Note

❒

Make sure paper is not stacked higher than the upper limit

mark (T) inside the tray. Make sure paper is not stacked higher

than the paper guides inside the bypass tray.

Both-side printing

Additional cautions

Possible

When printing on 91 - 105 g/m²paper, print speed is slightly

slower to when printing on paper of 60 - 91 g/m².

Thick Paper

105 - 162 g/m²(28 - 43 lb.)

Paper thickness

Printer setup

Press [Paper Input] menu, [Paper Type] and then [Thick Paper] on the

control panel.

Note

❒

The paper type selected using the printer driver overrides that

selected using the control panel.

Printer driver setup

Click [Thick] in the [Type:] list.

Enabled paper feeding tray Bypass Tray

Number of sheets that can Make sure paper is not stacked higher than the upper limit mark

be set

(T) inside the tray. Make sure paper is not stacked higher than the

paper guides inside the bypass tray.

Both-side printing

Additional cautions

Not possible

Print speed is slightly slower than when using plain paper.

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Paper and Other Media

OHP transparencies

Printer setup

Press [Paper Input] menu, [Paper Type], and then [Transparency] on

the control panel.

Note

❒

The paper type selected using the printer driver overrides that

selected using the control panel.

Printer driver setup

Click [Transparency] in the [Type:] list.

Enabled paper feeding tray Bypass tray

Number of sheets that can Load only one OHP transparency at the same time onto the bypass

be set

tray.

Both-sided printing

Additional cautions

Not possible

•

Print speed for OHP transparencies is slower than for plain pa-

per.

•

Due to switching modes, the machine will be on standby for

thirty or forty seconds after the job was received.

Envelopes

Printer setup

Press [Paper Input] menu, [Paper Type], and then press [Thick Paper]

on the control panel.

Note

❒

The paper type selected using the printer driver overrides that

selected using the control panel.

Printer driver setup

Click [Thick] in the [Type:] list.

Enabled paper feeding tray Any input tray can be used.

Note

❒

Make sure paper is not stacked higher than the upper limit

mark (T) inside the tray. Make sure paper is not stacked higher

than the paper guides inside the bypass tray.

Both-sided printing

Additional cautions

Not possible

•

Check the print side is facing up.

Check there is no air in the envelopes before loading.

For better print quality, we recommend the right, left, top, and

bottom print margins to be at least 20 mm (0.8”) each.

•

Load only one size and type of envelope at a time.

Before loading envelopes, flatten their leading edges (the edge

going into the printer) by running a pencil or ruler across

them.

•

Some kinds of envelope might cause misfeeds, wrinkles or

print poorly.

Print quality on envelopes may be uneven if parts of an enve-

lope have differing thicknesses. Print one or two envelopes to

check print quality.

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Paper Recommendations

• Envelopes in the following condi-

tions:

Paper not supported by this

printer

• damp

• excessively curled or twisted

• stuck together

Avoid using the following paper as

they are not supported by this print-

er.

• damaged in any way

• with stamps attached

• Paper meant for an ink-jet printer

• Bent, folded, or creased paper

• Curled or twisted paper

• Torn paper

• with windows, holes, perfora-

tions, cutouts or embossing

• with metal clasps, string ties or

metal folding bars

• Wrinkled paper

• designed to be interlocked

• Damp paper

• with nicked edges or bent cor-

ners

• Paper that is dry enough to emit

static electricity

• with rough, wrinkled or laid

finishes

• Paper that has already been print-

ed onto, except a preprinted letter-

head

• with any exposed adhesive,

when the flap is in the sealed or

closed position

Malfunctions are especially likely

when using paper printed on by

other than a laser printer (e.g.

monochrome and color copiers,

ink-jet printers, etc.)

• Special paper, such as thermal pa-

per, aluminum foil, carbon paper

and conductive paper

• Paper whose weight is heavier or

lighter than the limitation

• Paper with windows, holes, perfo-

rations, cutouts, or embossing

• Adhesive label paper on which

glue or base paper is exposed

• Paper with clips or staples

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Paper and Other Media

❖ Envelope

Print Area

The following shows the print area

for this printer. Be sure to set the print

margins correctly by the application.

❖ Paper

A Print area

B Feed direction

C Approx. 4.2 mm (0.18 inches)

D Approx. 4.2 mm (0.18 inches)

Note

❒ The print area may vary de-

pending on the paper size,

printer language and printer

driver settings.

A Print area

B Feed direction

C Approx. 4.2 mm (0.18 inches)

D Approx. 4.2 mm (0.18 inches)

Note

❒ The print area may vary de-

pending on the paper size,

printer language and printer

driver settings.

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Loading Paper

This describes how to load paper into

the paper tray and bypass tray.

B Lift the front side of the tray, and

then pull it out of the printer.

R CAUTION:

• Do not pull out the paper tray

forcefully. If you do, the tray

might fall and cause an injury.

Loading Paper in Tray 1 and

the optional paper feed unit

The following example explains load-

ing procedure for the standard paper

tray (Tray 1). The same procedure can

be used for the optional paper feed

unit.

ZKGY140E

C Load paper into the tray with the

print side down.

Important

❒ Make sure paper is not stacked

above the limit mark inside the

tray. Misfeeds might occur.

❒ Do not put different types of paper

in a single paper tray.

❒ Up to 500 sheets of paper can be

loaded in the paper feed unit. This

means a maximum of 1,600 sheets

can be simultaneously loaded

when two additional paper feed

units are installed.

ZKGY130E

Important

❒ Confirm that the top of the stack

is not higher than the limit mark

inside the tray.

A Lift the paper tray slightly, and

then pull it out until it stops.

❒ Confirm that paper fits under

the rear guide.

AGN029S

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Paper and Other Media

D Lift the front of the tray, and then

slide it carefully into the printer

until it stops.

A Lift the paper tray slightly, and

then pull it out until it stops. Ad-

just the paper size dial to match

the size and feed direction of pa-

per in the paper tray.

ZKGY150E

Important

AGN025S

❒ Do not slide the paper tray in

with force. If you do, the front

and side guides might move.

Important

❒ If you want to use the paper size

and feed direction that are not

indicated on the paper size dial,

set the dial to “p”. In this case,

you should set the paper size

using the control panel.

Reference

For more information about

type, size and feed direction of

paper that can be loaded in the

tray, see p.3 “Paper and Other

Media Supported by This Print-

er”.

B Lift the front side of the tray, and

then pull it out of the printer.

When you change the paper

size see p.14 “Changing the pa-

per size”.

Changing the paper size

Important

❒ Confirm that the setting of the pa-

per size dial matches the paper size

and feed direction of the paper in

the tray, otherwise the printer

might be damaged, or printing

problems might occur.

ZKGY140E

C If you load paper larger than

A4K or 8¹/₂× 11K, you should ex-

tend the tray as follows:

The following explanation uses the

example of “Tray 1” for the paper

tray.

Note

❒ You cannot load paper smaller

than A4K or 8¹/₂× 11K, if the

tray is extended. In this case, re-

turn the tray to its standard

length.

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Loading Paper

D Slide the catches inwards to un-

G Adjust the rear and side guides to

lock the tray.

the paper size you want to load.

ZKGY160E

ZKGY120E

E Slide the tray until it stops.

Important

❒ To avoid damage, pinch the pa-

per guides when moving them.

H Load paper into the tray with the

print side down.

ZKGY170E

F Return the catches to their origi-

nal positions.

ZKGY130E

Important

❒ Confirm that the top of the stack

is not higher than the limit mark

inside the tray.

❒ Confirm that paper fits under

the rear guide.

ZKGY180E

Important

❒ Confirm that the catches return

to their original positions se-

curely. If they are not locked se-

curely, paper misfeeds might

occur.

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Paper and Other Media

I Lift the front side of the tray, and

then place it into the printer.

Carefully slide it into the printer

until it stops.

If you load a paper size that is not

selected automatically

To load paper whose size cannot be

selected automatically, set the paper

size on the control panel. Follow the

procedure described below to set the

paper size.

A Press the {Menu} key.

ZKGY150E

Important

❒ Do not slide the paper tray in

with force. If you do, the front

and side guides might move.

AGN503S

J Attach the paper tray cover pro-

vided when you have pulled out

the tray extension.

The [Menu] screen appears on the

display.

B Press the {U} or {T} key to dis-

play [Paper Input], and then press

the {# Enter} key.

Menu:

Paper Input

The paper selection menu appears.

C Press the {U} or {T} key to dis-

play [Tray Paper Size], and then

press the {# Enter} key.

ZKGH240E

Note

The paper tray selection menu ap-

pears.

❒ The paper tray cover contains

four mounting holes.

• Use the two outer holes when

attaching the paper tray cov-

er as a cover for the standard

tray.

D Press the {U} or {T} key to dis-

play the target paper tray, and

then press the {# Enter} key.

• Use the two inner holes when

attaching the paper tray cov-

er as a cover for an additional

tray.

Tray Paper Size:

Tray 2

The paper size selection menu ap-

pears.

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Loading Paper

E Press the {U} or {T} key to dis-

play the loaded paper size, and

then press the {# Enter} key.

A Press the {Menu} key.

Tray 2:

8 1/2 x 13

After about two seconds, the dis-

play returns to the menu.

F Press the {Online} key.

AGN503S

The initial screen appears.

The [Menu] screen appears on the

display.

This completes the setting change.

B Press the {U} or {T} key to dis-

play [Paper Input], and then press

the {# Enter} key.

Specifying custom size paper for the

optional paper feed unit

Important

Menu:

Paper Input

❒ When printing on custom size pa-

per, specify the paper size using

the control panel or printer driver.

The paper selection menu appears.

❒ The custom size paper selected us-

ing the printer driver overrides

that selected using the control pan-

el. Do not make settings using the

control panel if you have already

made settings using the printer

driver. However, when printing

with a printer driver other than the

RPCS printer driver, you must

configure the settings using con-

trol panel.

C Press the {U} or {T} key to dis-

play [Tray Paper Size], and then

press the {# Enter} key.

The paper tray selection menu ap-

pears.

D Press the {U} or {T} key to dis-

play the target paper tray, and

then press the {# Enter} key.

❒ The following is the range of paper

sizes that can be loaded in each

type of the paper trays:

Tray Paper Size:

Tray 2

The paper size selection menu ap-

pears.

• Optional paper feed unit (Tray

2, Tray 3): 182 - 297 mm in width

and 60 - 432 mm

E Press the {U} or {T} key to dis-

play [Custom Size], and then press

the {# Enter} key.

❒ The printer cannot print from ap-

plications that do not support cus-

tom size paper.

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Paper and Other Media

F Press the {U} or {T} key to set

horizontal value, and then press

the {# Enter} key.

Specifying a paper type for paper tray

and the optional paper feed unit

Improve printer performance by se-

lecting the optimum paper type for

the tray. You can select from the fol-

lowing paper types:

Custom Size:

Horiz. 210.0 mm

Press the {T} or {U} key scrolls

the value in increments of 0.1 mm.

Pressing the {T} or {U} key scrolls

the value in increments of 1 mm.

• Plain Paper, Recycled Paper, Spe-

cial Paper, Color Paper, Letter-

head.

A Press the {Menu} key.

The screen for entering the length

appears.

G Press the {U} or {T} key to set the

vertical value, and then press the

{# Enter} key.

Custom Size:

Vert. 297.0 mm

After about two seconds, the dis-

play returns to the menu.

AGN503S

The [Menu] screen appears on the

H Press the {Online} key.

display.

The initial screen appears.

B Press the {U} or {T} key to dis-

play [Paper Input], and then press

the {# Enter} key .

Menu:

Paper Input

The paper type selection menu ap-

pears.

C Press the {U} or {T} key to dis-

play [Paper Type], and then press

the {# Enter} key .

The paper tray selection menu ap-

pears.

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Loading Paper

D Press the {U} or {T} key to dis-

play the target paper tray, and

then press the {# Enter} key .

Loading Paper in the Bypass

Tray

When the optional paper feed

units are installed in the printer,

[Tray 2] and [Tray 3] will appear de-

pending on the number of the in-

stalled units.

Opening and Closing the Bypass Tray

Open the bypass tray

Paper Type:

Tray 2

A Open the bypass tray.

The paper type selection menu ap-

pears.

E Press the {U} or {T} key to dis-

play the target paper tray, and

then press the {# Enter} key .

Tray 2:

*Recycled Paper

AGN026S

After about two seconds, the dis-

play returns to the menu.

Close the bypass tray

F Press the {Online} key.

When you have finished using the by-

pass tray, close it as shown in the next

step.

The initial screen appears.

Note

A Close by pressing the mark in the

❒ The following paper types can-

not be printed on both sides:

center of the bypass tray.

• Special Paper, Color Paper,

Preprinted.

AGN027S

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Paper and Other Media

B Adjust the side guides to the pa-

Specifying standard size paper for the

Bypass Tray

per width.

Important

❒ Shuffle the paper before loading

the stack onto the tray, so multiple

sheets are not fed in together.

❒ Set the size and direction of the

loaded paper on the control panel

or with the printer driver. Make

sure the settings do not conflict.

Otherwise, the paper may jam or

the print quality may be affected.

ZKGY220E

Important

❒ Confirm that paper fits under

A Slide the side guides outward,

and load paper until it stops with

the print side up.

the side guides.

❒ Sheets of A4K or 8¹/₂x 11K

length or longer must be loaded

one at a time. Support the paper

by hand so it feeds in properly.

Additionally, since paper feed-

ing and image quality may dif-

fer depending on paper

thickness and width, check

print results in advance using

paper you intend to print on.

ZKGY200E

Note

❒ 45 kg paper or paper of A4K or

Note

8 /₂x 11 K or longer may not

❒ If you load A4K or larger, or

feed in properly unless it is cut

at right angles.

8¹/₂× 11 Kor larger, slide out

the bypass tray extension (

and then flip it open ( ).

)

C To set the paper size and feed di-

rection, Press the {Menu} key.

AGN028S

AGN503S

The [Menu] screen appears on the

display.

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Loading Paper

D Press the {U} or {T} key to dis-

play [Paper Input], and then press

the {# Enter} key.

G Press the {Online} key.

The initial screen appears.

Note

❒ To load thick paper, OHP trans-

parencies, or envelopes, make

settings for thick paper or OHP

transparencies using the control

panel and printer driver.

Menu:

Paper Input

The paper selection menu appears.

E Check [Bypass Size] appears, and

❒ The number of pages that can be

loaded in the bypass tray differs

depending on paper type. Make

sure paper is not stacked above

the paper guides inside the by-

pass tray.

then press the {# Enter} key.

The paper size selection menu ap-

pears.

F Press the {U} or {T} key to dis-

play the size and orientation of

the paper in the bypass tray.

Reference

For details about control panel

settings for custom size paper or

special paper, see p.22 “Specify-

ing custom size paper for the

Bypass Tray”.

Bypass Size:

*A4 (210 x 297)

After about two seconds, the dis-

play returns to the menu.

For control panel settings when

using thick paper, OHP trans-

parencies, or post cards, see

p.23 “Specifying a paper type

for the Bypass Tray”.

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Paper and Other Media

C Check [Bypass Size] appears, and

Specifying custom size paper for the

Bypass Tray

then press the {# Enter} key.

The paper size selection menu ap-

pears.

Important

❒ The settings of custom sized paper

that take effect are not the settings

made on the control panel but the

settings made in the printer driver.

There is no need to change the set-

tings on the control panel. Howev-

er, when using a printer driver

other than RPCS, you will need to

change the settings on the control

panel.

D Press the {U} or {T} key to dis-

play [Custom Size], and then press

the {# Enter} key.

E Press the {U} or {T} key to set the

horizontal value, and then press

the {# Enter} key.

Custom Size:

Horiz. 210.0 mm

❒ Applications that do not allow a

custom paper size to be set cannot

print on custom sized paper.

By pressing the key, the value in-

creases or decreases by 0.1 mm. By

pressing and holding the key, the

value varies by 1 mm.

Note

❒ If you print on A3 or longer sheets,

prints may become blurred.

F Press the {U} or {T} key to set the

vertical value, and then press the

{# Enter} key.

A Press the {Menu} key.

Custom Size:

Vert. 297.0 mm

After about two seconds, the dis-

play returns to the menu.

G Press the {Online} key.

The initial screen appears.

AGN503S

Reference

The [Menu] screen appears on the

For details about the printer

driver, see the printer driver

Help.

display.

B Press the {U} or {T} key to dis-

play [Paper Input], and then press

the {# Enter} key.

Menu:

Paper Input

The paper selection menu appears.

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Loading Paper

C Press the {U} or {T} key to dis-

play [Paper Type], and then press

the {# Enter} key.

Specifying a paper type for the Bypass

Tray

By selecting the paper type you want

to load, the printer performs better.

You can select from the following pa-

per types:

The paper tray selection menu ap-

pears.

D Press the {U} or {T} key to dis-

play [Bypass Tray], and then press

the {# Enter} key.

• Plain Paper, Recycled Paper, Spe-

cial Paper, Color Paper, Letter-

head, Transparency, Thick Paper.

The paper type selection menu ap-

pears.

Important

E Press the {U} or {T} key to dis-

play the type of paper you have

loaded, and then press the {# En-

ter} key .

❒ When you load Thick Paper or

transparencies in the Bypass Tray,

always specify the type of paper.

Duplex printing is not possible on

paper in a tray for which Thick Pa-

per or Transparency has been set.

Bypass Tray:

Thick Paper

❒ The paper type selected using the

printer driver overrides that select-

ed using the control panel.

After about two seconds, the dis-

play returns to the menu.

A Press the {Menu} key.

F Press the {Online} key.

The initial screen appears.

Note

❒ The following paper types can-

not be printed on both sides:

• Special Paper, Color Paper,

Preprinted, Transparency,

Thick Paper.

AGN503S

The [Menu] screen appears on the

display.

B Press the {U} or {T} key to dis-

play [Paper Input], and then press

the {# Enter} key .

Menu:

Paper Input

The paper selection menu appears.

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Paper and Other Media

A Load envelopes until they stop,

with the print side up and the

sides of the flaps on the left as

shown below.

Loading Envelopes

As there are many kinds of envelopes,

be sure to check if those to be used are

supported by this printer.

Reference

For more information about enve-

lopes, see p.10 “Envelopes”.

Important

❒ Even if the optional envelope feed-

er is not installed, you can select

envelope sizes for Tray 2 and Tray

3 using the control panel. Howev-

er, you cannot load envelopes until

the optional envelop feeder unit is

installed.

ZKGY411E

Important

❒ Confirm that the envelope flaps

are securely folded down, and

that there is no air inside the en-

velopes.

❒ To install the envelope feeder unit,

the optional paper feed unit must

be installed. See “Attaching Enve-

lope Feeder Unit Type 610”, Setup

Guide.

Note

❒ Confirm that the top of the stack

is not higher than the limit mark

on the side guides.

Loading envelopes onto the Bypass Tray

❒ Do not push the stack of enve-

lopes with too much force.

Reference

With the bypass tray, you can load

up to 10 envelopes at the same

time. For more information about

envelopes, see p.10 “Envelopes”.

B Slide the side guides against the

edge of the envelope stack.

Note

❒ Confirm that the edges of enve-

lopes fit under the side guides.

To open and close the bypass tray,

see p.19 “Opening and Closing the

Bypass Tray”

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Loading Paper

C Set the envelope size and feed di-

Loading envelopes into the Envelope

Feeder Unit

rection. Press the {Menu} key.

Important

❒ With the optional envelope feeder

unit, you can load up to 60 enve-

lopes at the same time. For more

information about envelopes, see

p.10 “Envelopes”.

The following explanation uses the

example of installing the envelope

feeder unit in “Tray 2”.

AGN503S

The [Menu] screen appears on the

A Slide the optional paper feed unit

(Tray 2) out until it stops. Then, lift

it slightly, and then slide it out.

display.

D Press the {U} or {T} key to dis-

play [Paper Input], and then press

the {# Enter} key.

Menu:

Paper Input

The paper selection menu appears.

E Check [Bypass Size] appears, and

then press the {# Enter} key.

The paper size selection menu ap-

pears.

ZKGP330E

Note

F Press the {U} or {T} key to select

❒ Keep the paper tray with paper

in a cool and dry place.

the envelope type you want to use.

B Prepare the envelope feeder Unit.

Bypass Size:

C5 Env(162x229)

C Pinch the side guides, and then

slide them outward until they

stop. Pinch the rear guide, and

then slide it toward the back.

Reference

For information about types of

envelopes you can select, see p.3

“Paper and Other Media Sup-

ported by This Printer”.

G Press the {# Enter} key to apply

the settings. Wait for a while.

After about two seconds, the dis-

play returns to the menu.

H Press the {Online} key.

ZKGY260E

The initial screen appears.

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Paper and Other Media

D Push the bottom plate down until

F Pinch the side guides, and then

slide them along the edge of the

envelope stack.

it locks into place.

ZKGP360E

ZKGY370E

E Load envelopes into the envelope

feeder unit, with the print side

down and the flap on the left as

shown in the illustration.

G Pinch the rear guide, and then

slide it along the edge of the enve-

lope stack.

ZKGP380E

ZKGY390E

Important

H Lift the front of the tray, and then

slide it carefully into the printer

until it stops.

❒ Confirm that the envelope flaps

are securely folded down, and

that there is no air inside the en-

velopes.

Note

❒ Confirm that the top of the stack

is not higher than the limit mark

on the side guides.

❒ Confirm that the envelopes fit

under the side guides.

❒ Do not push the stack of enve-

ZKGP340E

lopes with too much force.

Important

❒ Do not slide the paper tray in

with force. If you do, the front

and side guides might move.

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Loading Paper

I Press the {Menu} key.

M Press the {U} or {T} key to select

the envelope type you want to

use.

Tray 2:

C5 Env(162x229)

Reference

For more information about

types of envelopes you can se-

lect, see p.3 “Paper and Other

Media Supported by This Print-

er”.

AGN503S

The [Menu] screen appears on the

display.

N Press the {# Enter} key to apply

J Press the {U} or {T} key to dis-

play [Paper Input], and then press

the {# Enter} key.

the settings. Wait for a while.

After about two seconds, the dis-

play returns to the menu.

Menu:

Paper Input

O Press the {Online} key.

The initial screen appears.

The paper selection menu appears.

K Press the {U} or {T} key to dis-

play [Tray Paper Size], and then

press the {# Enter} key.

The paper tray selection menu ap-

pears.

L Press the {U} or {T} key to dis-

play the target paper tray, and

then press the {# Enter} key.

Menu:

Tray 2

The paper size selection menu ap-

pears.

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Paper and Other Media

C Press the {U} or {T} key to dis-

play [Tray Priority], and then press

the {# Enter} key.

Switching between Paper

Trays

The paper tray selection menu ap-

When paper of the same size is load-

ed in both the standard tray and the

paper feed unit (option), paper will be

fed from the standard tray when you

start printing. To print on paper load-

ed in the paper feed unit, switch the

tray to be used to the paper feed unit

using [Tray Priority] in the [Paper Input]

menu.

pears.

D Press the {U} or {T} key to select

the tray type you want to use, and

then press the {# Enter} key.

The following message appears on

the display:

Tray Priority:

*Tray 2

A Press the {Menu} key.

E Press the {Online} key.

The initial screen appears.

AGN503S

The [Menu] screen appears on the

display.

B Press the {U} or {T} key to dis-

play [Paper Input], and then press

the {# Enter} key .

Menu:

Paper Input

The paper selection menu appears.

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2. Replacing Consumables

and Maintenance Kit

Replacing the Toner Cartridge

R WARNING:

R CAUTION:

• Do not incinerate spilled toner

or used toner. Toner dust is

flammable and might ignite

when exposed to an open

flame.

• If toner or used toner is swal-

lowed, dilute by drinking a large

amount of water. Consult a doc-

tor if necessary.

• Avoid getting toner on your

clothes or skin when removing a

paper jam or replacing toner. If

your skin comes into contact with

toner, wash the affected area

thoroughly with soap and water.

• Disposal should take place at

an authorized dealer or an ap-

propriate collection site.

• If you dispose of the used ton-

er cartridges yourself, dis-

pose of them according to

local regulations.

• If toner gets on your clothing,

wash with cold water. Hot water

will set the toner into the fabric

and may make removing the

stain impossible.

• Do not store toner, used toner,

or toner containers in a place

with an open flame. The toner

might ignite and cause burns

or a fire.

Replace the toner cartridge if the fol-

lowing message appears on the dis-

play:

R CAUTION:

• Keep toner (used or unused) and

the toner cartridge out of reach

of children.

Replace

Toner Cartridge

• If toner or used toner is inhaled,

gargle with plenty of water and

move into a fresh air environ-

ment. Consult a doctor if neces-

sary.

Important

❒ Do not expose the toner cartridge

to light for a long time. Do not

leave the front cover open for a

long time. If the toner cartridge is

exposed to a light for a long time,

the toner cartridge might be dam-

aged and print quality might be re-

duced.

• If your skin comes into contact

with toner or used toner, wash

the affected area thoroughly with

soap and water.

• If toner or used toner gets into

your eyes, flush immediately

with large amounts of water.

Consult a doctor if necessary.

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Replacing Consumables and Maintenance Kit

Note

B Be sure to put the toner cartridge

on a stable, flat surface.

❒ When handling toner cartridges,

never stand them up on either end

or position them upside down.

❒ Store toner cartridges in a cool

dark place.

❒ Actual printable numbers vary de-

pending on image volume and

density, number of pages printed

at a time, paper type and size, and

environmental conditions such as

temperature and humidity. Toner

quality degrades over time. You

may have to replace the toner car-

tridge prematurely. We recom-

mend you prepare a new toner

cartridge beforehand.

AGN022S

Note

❒ Do not put the toner cartridge

on an unstable or tilted surface.

C Wipe around the metallic regis-

tration roller by turning with a

soft damp cloth.

A Open the front cover by pushing

the front cover release button.

AGN020S

ZKGX461E

Important

❒ Do not use chemical cleaner or

organic solvent such as thinner

or benzene.

D Take the new toner cartridge from

the box.

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Replacing the Toner Cartridge

E Place the toner cartridge on a flat

surface. Pull out the tape inside

the unit horizontally while hold-

ing the cartridge with one hand as

shown in the illustration.

G Push down the toner cartridge to

settle it in appropriate position.

AGN024S

H Close the front cover by pressing

the left and right side indenta-

tions.

ZKGT151E

Note

❒ Be sure to remove the tape com-

pletely before installing the new

toner cartridge, otherwise the

printer might be damaged.

❒ Keep the toner cartridge hori-

zontal when pulling out the ton-

er seal. Pulling out the toner seal

with the cartridge upright or

tilted can cause printer failure.

ZKGH130E

❒ Be careful not to get toner dust

Important

on your hands or clothes.

❒ Do not close the front cover with

force. If you cannot close the cov-

er easily, pull out the toner car-

tridge from the printer and

insert it again. After that, close

the front cover again.

❒ Do not shake or shock the toner

cartridge after pulling out the

toner seal to avoid dirt on paper

surfaces, toner spillage, or

printer failure.

F Hold the grips of the cartridge,

and then insert it into the printer

until it stops.

Note

❒ Please cooperate with the toner

cartridge recycling program,

whereby are collected used ton-

er cartridges. For details, con-

sult with the store where the

printer was purchased or with a

sales or service representative.

AGN023S

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Replacing Consumables and Maintenance Kit

Replacing the Maintenance Kit

R WARNING:

Before Replacing

• Do not risk electric shock by

handling the power cord or

plug with wet hands.

Replace all the parts included in

Maintenance Kit at the same time. Re-

place them according to the following

procedure.

R CAUTION:

• The inside of this printer be-

comes very hot. Do not touch

parts labelled “v” (indicating a

hot surface). Touching these

parts will result in burns.

A Turn off the power, and then un-

plug the power cable.

Important

❒ Wait at least an hour after pow-

er off to allow internal parts to

cool down before replacing the

Maintenance Kit.

• Grip the plug, not the cord, when

pulling the plug from the socket.

Pulling the cord causes wear

and tear that can result in fire or

electric shock.

B Check the box contains the fol-

• Wait at least one hour after pow-

er off before replacing parts. Not

allowing the printer to cool may

result in burns.

lowing items:

• Friction Pad × 3

See p.33 “Replacing the Friction

Pad”.

• Transfer Roller (with gloves)

See p.35 “Replacing the Trans-

fer Roller”.

The maintenance kit contains parts

for maintaining the printer.

Replace the maintenance kit if the fol-

lowing message appears on the dis-

play:

• Paper Feed Roller × 3

See p.37 “Replacing the Paper

Feed Rollers”.

• Fusing Unit

Replace

Maintenance Kit

See p.39 “Replacing the Fusing

Unit”.

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Replacing the Maintenance Kit

C Remove paper from the paper

tray. Place the tray upside down

on a flat surface.

Replacing the Friction Pad

Replace all friction pad of the tray.

There are two kinds of friction pads.

One is for the paper tray (Tray 1), and

the other are for the paper feed unit(s)

(Tray 2, 3). The following procedure

shows how to replacing friction pad

of the paper tray (Tray1).

A Lift the paper tray slightly, and

then pull it out until it stops.

ZKGM160E

D Use a sharp-pointed item like a

ball-point pen, to release the two

catches that lock the friction pad.

Note

❒ The friction pad may fall off

when the catches are released.

Place your hand over the fric-

tion pad while releasing the

catches.

AGN029S

B Lift the front side of the tray, and

then pull it out of the printer.

❒ The friction pad spring may

come off. Be careful not to lose

the friction pad spring.

❒ The catches that lock the friction

pad are located at the very back.

ZKGY140E

ZKGM170E

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Replacing Consumables and Maintenance Kit

E Return the paper tray to its origi-

nal position, and then remove the

friction pad from the tray.

G Push the friction pad until it locks

securely.

H If your printer is equipped with

the optional paper feed unit(s),

follow the same procedure when

replacing the friction pad.

Note

❒ The friction pad spring may

come off. Be careful not to lose

the friction pad spring.

ZKGM180E

F Insert the new friction pad in the

paper tray.

Attach the center projection of the

new friction pad to the spring, and

then align the projection of both

sides of the friction pad to the

holes of the paper tray. Then push

the friction pad as shown in the il-

lustration until it clicks.

ZKGM190E

After pushing in the friction pad,

try pushing it several times to

check it is properly installed. If it

jumps back into position due to the

force of the spring, it is properly in-

stalled.

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Replacing the Maintenance Kit

D Hold the lock levers (“ ” parts),

Replacing the Transfer Roller

and then pull them.

A Open the front cover by pushing

the front cover release button.

ZKGM200E

E Hold the green parts of the roller

on both sides, and then remove

the roller from the printer as

shown in the illustration.

AGN020S

B Pull the toner cartridge out of the

printer, while lifting the front

side.

ZKGM210E

AGN022S

Note

❒ Be sure to place the used car-

tridge on the level place.

C To avoid making your hands dirty

with toner from the transfer roller,

wear the gloves included in the

maintenance kit.

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Replacing Consumables and Maintenance Kit

F Insert the new transfer roller on

the socket with the gear of the

roller positioned on the left.

H Take the gloves off.

I Hold the grips of the toner car-

tridge, and then insert it into the

printer until it stops.

ZKGM220E

AGN023S

Important

❒ Do not insert the roller on the

back of the socket, or the printer

might be damaged.

J Lower the toner cartridge when it

touches the back.

❒ Insert the metallic part of the

roller on the socket. If you insert

the sponge part of the roller, the

roller might be damaged.

G Push down the green parts of

both sides of the printer until it

clicks as shown in the illustration.

AGN024S

K Close the front cover by pressing

the left and right side indenta-

tions.

ZKGM221E

Note

❒ When the transfer roller is set,

the transfer roller cover will re-

turn to its original position au-

tomatically.

ZKGH130E

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Replacing the Maintenance Kit

A If the optional duplex unit is in-

stalled, uninstall them from the

printer.

Replacing the Paper Feed

Rollers

B Move the printer to the edge of a

Replace all feed rollers including the

printer and the optional paper feed

unit(s). The following procedure

shows how to replace the printer's pa-

per feed rollers.

sturdy and stable table or desk.

R CAUTION:

• When lifting the machine, use

the inset grips on both sides.

Otherwise the printer could

break or cause injury if dropped.

R CAUTION:

AGN021S

• Lifting the paper feed unit care-

lessly or dropping it may cause

injury.

Important

❒ Always move the printer hori-

zontally. Moving the printer

facing up on down may cause

the toner to scatter.

Important

❒ The following are examples of re-

placing the paper feed roller on the

paper tray.

❒ Do not put the printer on an un-

stable or tilted surface.

❒ You can replace the paper feed

roller on the optional paper feed

unit by following the procedures

below. The paper feed roller on the

optional paper feed unit differs

from the one on the paper tray.

Confirm the type of paper feed

roller you are installing.

Note

❒ If the printer is equipped with

the optional paper feed unit, do

not move the printer and the

unit together, because they are

not securely attached.

C Slide the green lock lever to the

left ( ), and then remove the pa-

per feed roller ( ).

AGN017S

A For the paper tray

B For the paper feed unit

ZKGM120E

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Replacing Consumables and Maintenance Kit

D While sliding the green lock lever

G Reinstall the optional duplex unit

to the left ( ), set the new roller

if it was removed.

(

). Then return the green lock le-

Reference

ver to its original position ( ).

See p.79 “Moving and Trans-

porting the Printer” , Appendix.

ZKGM130E

Note

❒ Check the green lock lever se-

cures the roller correctly by

making sure the new roller ro-

tates smoothly.

E If the printer is equipped with the

optional paper feed unit(s), fol-

low the same procedure when re-

placing the paper feed roller.

If you installed two paper feed

units, also replace both paper feed

rollers.

F Place paper in the paper trays and

additional removed paper trays.

Lift the front of the tray, and then

slide it carefully into the printer

until it stops.

ZKGY150E

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Replacing the Maintenance Kit

C Lift the lock levers of the fusing

Replacing the Fusing Unit

unit as shown in the illustration.

R CAUTION:

• The fusing unit becomes very

hot. When installing the new fus-

ing unit, turn off the printer and

wait about an hour. After that, in-

stall the new fusing unit. Not

waiting for the unit to cool down

can result in a burn.

AGN006S

Replacing the fusing unit

D Pull the fusing unit out.

A Open the rear cover by pushing the

two knobs.

AGN007S

E Pull out the pins on both sides of

AGN004S

the new fusing unit.

B Remove the rear cover in a horizon-

tal direction.

ZKGM010E

ZKGX220E

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Replacing Consumables and Maintenance Kit

F Replace the new fusing unit into

I Close the rear cover.

the printer.

AGN005S

AGN008S

J Print a configuration page to con-

firm that the printer works prop-

erly.

G Push the lock levers of the fusing

unit down until it clicks.

Reference

For more information about

printing the configuration page,

see “Test Printing”, Setup

Guide.

Replacing the fusing unit with the

duplex unit attached

AGN009S

A Push down the lever on the right

side of the duplex unit ( ), and

then pull it out until it stops ( ).

H Insert the rear cover to the inside

grooves on both sides of the print-

er in a horizontal direction.

ZKGX320E

ZKGX221E

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Replacing the Maintenance Kit

B Lift the lock levers of the fusing

E Replace the new fusing unit into

unit as shown in the illustration.

the printer.

AGN006S

AGN008S

C Pull the fusing unit out.

F Push the lock levers of the fusing

unit down until it clicks.

AGN007S

AGN009S

D Pull out the pins on both sides of

the new fusing unit.

G Align the power cable with the

groove of the left slide of the du-

plex unit, and then insert the du-

plex unit into back of the printer

aligning the rails inside of the

printer until it is connected.

ZKGM010E

ZKGX240E

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Replacing Consumables and Maintenance Kit

H Print a configuration page to con-

firm that the printer works prop-

erly.

Reference

For more information about

printing the configuration page,

see “Test Printing”, Setup

Guide.

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3. Cleaning the Printer

Cautions to Take When Cleaning

R WARNING:

• Do not remove any covers or screws other than those specified in this

manual. Some parts of the machine are at a high voltage and could

give you an electric shock. Also, if the machine has laser systems, di-

rect (or indirect) reflected eye contact with the laser beam may cause

serious eye damage. When the machine needs to be checked, adjust-

ed, or repaired, contact your service representative.

• Do not take apart or attempt any modifications to this machine. There

is a risk of fire, electric shock, explosion or loss of sight. If the ma-

chine has laser systems, there is a risk of serious eye damage.

R CAUTION:

• When removing misfed paper, do not touch the fusing unit because it could

be very hot.

Clean the printer periodically to maintain fine printing.

Dry wipe the exterior with a soft cloth. If dry wiping is not enough, wipe with a

soft, wet cloth that is wrung out well. If you still cannot remove the stain or

grime, use a neutral detergent, and then wipe over with a well-wrung wet cloth,

dry wipe, and let it dry.

Important

❒ To avoid deformation, discoloration, or cracking, do not use volatile chemi-

cals, such as benzine and thinner, or spray insecticide on the printer.

❒ If there is dust or grime inside the printer, wipe with a clean, dry cloth.

❒ You must disconnect the plug from the wall outlet at least once a year. Clean

away any dust and grime from the plug and outlet before reconnecting. Ac-

cumulated dust and grime pose a fire hazard.

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Cleaning the Printer

Cleaning the Friction Pad

If the friction pad is dirty, a multi-

D Load paper into the paper tray

feed or a misfeed might occur. In this

case, clean the pad as follows:

with the print side up. Carefully

slide the paper tray into the print-

er until it stops.

A Lift the paper tray slightly, and

then pull it out until it stops. Lift

the front side of the tray, and then

pull it out of the printer.

ZKGY150E

Important

❒ Do not slide the paper tray in

with force. If you do, the front

and side guides might move.

ZKGY140E

B Place the tray on a flat surface.

When there is paper in the tray,

remove paper.

Note

❒ If misfeeds or multi-feeds of pa-

per occur after cleaning the fric-

tion pad, contact your sales or

service representative.

C Wipe the brown part of the fric-

tion pad with a soft damp cloth.

Then, wipe it with a dry cloth to

remove the water.

❒ Follow the same procedure to

clean the friction pad of the op-

tional paper feed unit and the

envelope feeder unit.

TS3Y250E

Important

❒ Do not use chemical cleaner or

organic solvent such as thinner

or benzene.

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Cleaning the Paper Feed Roller

If the paper feed roller is dirty, a mis-

feed might occur. In this case, clean

the roller as follows:

C Lift the paper tray slightly, and

then pull it out until it stops. Lift

the front side of the tray, and then

pull it out of the printer.

R CAUTION:

• When lifting the printer, use the

grips on both sides of the printer,

otherwise the printer might fall

and cause personal injury.

• When you move the printer, un-

plug the power cord from the wall

outlet to avoid a fire or an electric

shock.

• When you pull out the plug from

the socket, grip the plug to avoid

damaging the cord and causing

a fire or an electric shock.

ZKGY140E

D Move the printer to the edge of a

stable table or desk.

Important

❒

The following are examples of clean-

ing the paper feed roller on the pa-

per tray.

❒ You can clean the paper feed roller

on the optional paper feed unit by

following the procedures below.

The paper feed roller on the op-

tional paper feed unit differs from

the one on the paper tray. Confirm

the type of paper feed roller you

are installing.

AGN021S

Important

❒ Do not put the printer on an un-

stable or tilted surface.

❒ If the printer is equipped with

the optional paper feed unit, do

not move the printer and unit

together as they are not securely

attached.

AGN017S

❒ When lifting the printer, con-

firm that the optional paper

feed unit is not attached to the

printer.

A For the paper tray

B For the paper feed unit

A Turn off the power.

B Pull out the plug from the socket.

Remove all the cables from the

printer.

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Cleaning the Printer

E Slide the green lock lever to the

left ( ), so that the paper feed

roller can be released ( ).

H Move the printer to the place where

it was placed. Carefully slide the

paper tray into the printer until it

stops.

ZKGM120E

ZKGY150E

F Wipe the rubber part of the roller

with a soft damp cloth. Then,

wipe it with a dry cloth to remove

the water.

Important

❒ Do not slide the paper tray in

with force. If you do, the front

and side guides might move.

Important

Note

❒ Do not use chemical cleaner or

organic solvent such as thinner

or benzene.

❒ Follow the same procedure to

clean the paper feed roller of the

optional paper feed Unit.

G While sliding the green lock lever

to the left ( ), set the paper feed

roller to its original position ( ).

Then, return the green lock lever

to its original position ( ).

ZKGM130E

Note

❒ Check the green lock lever se-

cures the roller correctly by

making sure the new roller ro-

tates smoothly.

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Cleaning the Registration Roller

If the registration roller is dirty, a mis-

feed might occur. In this case, clean

the roller as follows:

C Pull the toner cartridge out of the

printer by holding the grips of the

cartridge.

R WARNING:

• Be sure to turn off the power

and wait for about 30 minutes

before cleaning the registra-

tion roller. Not waiting for the

printer to cool down can result

in a burn.

R CAUTION:

• The inside of this printer be-

comes very hot. Do not touch

parts labelled “v” (indicating a

hot surface). Touching these

parts will result in burns.

AGN022S

Note

❒ Do not hold the toner cartridge

upside down or stand it verti-

cally.

Clean the registration roller if dots

(caused by specks of paper stuck to

the roller) appear on printed OHP

transparencies.

❒ Do not put the toner cartridge

on an unstable or tilted surface.

D Wipe around the metallic regis-

tration roller by turning with a

soft damp cloth.

A Turn off the power, and then un-

plug the power cable.

B Open the front cover by pushing

the front cover release button.

ZKGX461E

Important

AGN020S

❒ Do not use chemical cleaner or

organic solvent such as thinner

or benzene.

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Cleaning the Printer

E Hold the grips of the toner car-

tridge, and then insert it into the

printer until it stops.

G Close the front cover by pressing

the left and right side indenta-

tions.

AGN023S

ZKGH130E

Important

F Lower the toner cartridge when it

touches the back.

❒ Carefully close the front cover.

If you cannot close the cover

easily, pull the toner cartridge

out of the printer and insert it

again. After that, close the front

cover again.

AGN024S

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4. Adjusting the Printer

Adjusting the Image Density

You can adjust the image density

when the print side of the page is

shaded or print image is too light.

D Press the {U} or {T} key to set the

image density value.

Important

❒ Extreme settings may create print-

outs that appear dirty.

Image Density:

(-3 +3)

Note

❒ Image density settings should be

made from the application or the

printer driver whenever possible.

❒ To maintain a darker image un-

der high volume printing condi-

tions, we highly recommended

that you select 3 from the con-

trol panel.

A Press the {Menu} key.

❒ You can adjust the image densi-

ty in seven steps from -3 to +3.

Increasing the value makes the

printouts darker and decreasing

the value makes the printouts

lighter.

E Press the {# Enter} key .

AGN503S

Return to the maintenance menu.

The [Menu] screen appears on the

display.

F Press the {Online} key.

The initial screen appears.

B Press the {U} or {T} key to dis-

play [Maintenance], and then press

the {# Enter} key .

Menu:

Maintenance

The maintenance menu appears.

C Check [Image Density] is displayed,

and then press the {# Enter} key.

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Adjusting the Printer

Adjusting Tray Registration

You can adjust the registration of

E Press the {U} or {T} key to select

each tray. The vertical adjustment is

used for all trays. Normally, you need

not update the registration. But when

the optional paper feed unit or the

duplex unit is installed, updating is

useful in some cases.

the tray to adjust, and then press

the {# Enter} key.

Prt. Test Sheet:

Tray 2

The following procedure describes

how to adjust tray 2. The same proce-

dure applies to other trays as well.

The test sheet prints out. The dis-

play returns to the registration

menu. Press the {Escape} key.

A Press the {Menu} key.

F Confirm the position of the image

on the test sheet, and then adjust

the registration value.

AGN503S

The [Menu] screen appears on the

display.

ZKGX480E

B Press the {U} or {T} key to dis-

play [Maintenance], and then press

the {# Enter} key .

G Press the {U} or {T} key to dis-

play [Adjustment], and then press

the {# Enter} key.

Menu:

Maintenance

Adjustment:

Horiz: Tray 2

The maintenance menu appears.

H Press the {U} or {T} key to set the

registration value (mm).

C Press the {U} or {T} key to dis-

play [Registration], and then press

the {# Enter} key .

Horiz: Tray 2:

(-4.0 +4.0) 0.0

The registration menu appears.

D Print the test sheet to preview the

settings. Confirm that [Prt. Test

Sheet] is displayed, and then press

the {# Enter} key.

A screen prompting you to select

the tray to be adjusted appears.

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Adjusting Tray Registration

I Press the {U} or {T} key to set the

digit of the registration value

(mm).

Increase the value to shift the print

area in the positive direction, and

decrease to shift in the negative di-

rection.

TS3X001N

Note

❒ Pressing the {U} or {T} key

makes the value increase or de-

crease by 1.0 mm steps.

J Press the {# Enter} key.

K Press the {Escape} key.

The display returns to the print

area [Adjustment] menu.

Registration:

Adjustment

L Print the test sheet to confirm the

adjustment result.

M Press the {Online} key.

The initial screen appears.

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Adjusting the Printer

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5. Troubleshooting

Error & Status Messages on the Control

Panel

This section explains what the messages that appear on the control panel mean

and what to do when a particular message appears.

❖ Messages (in alphabetical order)

Messages/Second

messages

Description

Solution

Call Service: EC

Power Off On

/ If Error Reoccur

Call Service

A communication error sent

from the engine to the control- message appears again, call your sales

ler has occurred in the printer. or service representative.

Turn the power off, and then on. If the

Cannot check

An attempt to check the radio To check the radio signal , select Infra-

signal was made while the

structure in the communication mode

Signal in Ad hoc

communication mode was set settings.

to [802.11 Ad hoc] in the interface

settings.

Change Setting

Tray #

The paper size and type setting Load paper of the selected size in the

in the tray differs from that of tray, and then change the paper size

actual paper size and type in

the tray.

setting with the control panel. Or,

press {Form Feed}, and then select the

tray using the control panel. Or, press

{Job Reset} to cancel the print job.

/ Paper Size:

Paper Type:

#: tray number

You can make to setting to print disre-

garding the error message.

Close Duplex

Unit Cover

The cover of the optional du-

plex unit is open.

Close the cover of the optional Duplex

Unit.

The front cover is open.

Close the front cover by pressing the

left and right side indentations.

Front Cover

Close Rear/Paper

Exit Cover

The paper exit cover or the rear Close the paper exit cover or the rear

cover is open. cover.

DHCP assigned

Cannot change

An attempt to change the IP ad- Make the change after setting DHCP

dress, subnet mask or gateway to [Off].

address was made while

DHCP was set to [On].

Energy Save Mode

The printer is in Energy Saver mode. No action required.

Error: Enter 5

An ID with an invalid number of

Enter the correct number of digits for

digits was entered for the WEP key. the WEP key.

or 13 characters

Error: Enter 10

or 26 characters

An ID with an invalid number of

digits was entered for the WEP key. the WEP key.

Enter the correct number of digits for

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Troubleshooting

Messages/Second

messages

Description

Solution

Hardware Problem

Ethernet

An error has occurred in the

optional Network Interface

Board.

Turn the power off, and then on. If the

message appears again, call your sales

or service representative.

Hardware Problem

HDD

An error has occurred in the

optional Hard Disk Drive.

Turn the power off, and then on, If the

message appears again, call your sales

or service representative.

Turn off the power. Replace the Hard

Disk Drive and turn on the power.

See “Attaching Hard Disk Drive Type

2600 ”, Setup Guide.

Turn off the power. Remove the Hard

Disk Drive and turn on the power.

Note

❒

If the Hard Disk Drive is not in-

stalled, you cannot send the sam-

ple print job, locked print job and

download the font to Hard Disk

Drive using the PS Utility for Mac.

Hardware Problem

IEEE1394

The printer identified an IEEE Turn the power off, and then on.

1394 interface board error.

Remove and re-install the IEEE 1394

interface board correctly.

A Check the IEEE 1394 interface

board is correctly attached to the

computer.

B Check the IEEE 1394 interface ca-

ble is securely connected.

C Unplugthe IEEE1394interfacecable

which is connected to the printer.

D Restart the computer. If the mes-

sage appears even after executing

above operation, proceed to the

following steps.

E Execute the utility tool for IEEE

1394 interface board that is stored

in the following path in the CD-

ROM labeled “Printer Drivers and

Utilities”: UTILITY\ 1394

Important

❒

For details about using the utility

tool for IEEE 1394, see the RE-

ADME file in the same directory in

the CD-ROM. If the message ap-

pears again, contact your sales or

service representative.

See “Attaching 1394 Interface Unit

Type 4510”, Setup Guide.

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Error & Status Messages on the Control Panel

Messages/Second

messages

Description

Solution

Hardware Problem

Option RAM

The printer identified an op-

tional RAM error.

Turn the power off, and then on. Re-

move and re-install the optional RAM.

If the message appears again, contact

your sales or service representative.

See “Attaching Memory Unit Type C

256MB (SDRAM Module)”, Setup

Guide.

Turn off the power, remove the mem-

ory unit, and then turn on the power.

Note

❒

If you remove the memory unit,

you must set up the option with

the printer driver.

In this case, you might not be able

to print complex print jobs.

Hardware Problem

Parallel I/F

There is a problem with the

parallel interface.

If you use the parallel I/F, replace the

interface cable that caused the error. If

the message appears again, contact

your sales or service representative.

Hardware Problem

USB

There is a problem related to

the Universal Serial Bus Con-

nection and Hardware.

Turn the power off, and then on. If the

message appears again, contact your

sales or service representative.

Hardware Problem

Wireless Board

An error was detected in the

IEEE 802.11b interface unit or

the Bluetooth interface unit.

Turn the power off, and then on. Re-

move and re-install the IEEE 802.11b

interface unit or the Bluetooth inter-

face unit correctly.

If the message appears again, contact

your sales or service representative.

See “ Attaching 802.11b Interface Unit

Type F ” or “Attaching Bluetooth In-

terface Unit Type C ”, Setup Guide.

Hardware Problem

Wireless Card

The IEEE 802.11b interface unit or Turn the power off, and then on. Re-

the Bluetooth interface unit could move and re-install the IEEE 802.11b

not be detected when the power interface unit or the Bluetooth inter-

was turned on. The IEEE 802.11b face unit correctly.

interface card or the Bluetooth in-

terface card was removed after

If the message appears again, contact

your sales or service representative.

the power was turned on. An er-

See “ Attaching 802.11b Interface Unit

ror was detected in the IEEE

Type F ” or “Attaching Bluetooth In-

802.11b interface card or the Blue-

terface Unit Type C ”, Setup Guide.

tooth interface card.

HDD Full

The maximum HDD area size for Delete the disused form/font types.

form/font has been exceeded.

The optional Hard Disk Drive is Delete any unnecessary stored files.

full. The sample print job or

locked print job to be sent from

the computer is too large to store.

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Troubleshooting

Messages/Second

messages

Description

Solution

HDD not Installed

You cannot print the sample

print and the locked print jobs,

because the optional Hard Disk

Drive is not installed.

Install the Hard Disk Drive.

See “Attaching Hard Disk Drive Type

2600”, Setup Guide.

Hex Dump Mode

The printer is in Hex Dump Mode. No action required.

Invalid Data

The printer has received irreg- Turn the power off, and then on. If the

ular data.

message appears again, contact your

sales or service representative.

Power Off On

Invalid Password

Try again

The password entered using

the control panel is not correct. control panel.

Enter the correct password using the

Load Correct

Size Paper

/ Press #

The paper size setting on the

tray differs from that of actual ed feed direction and paper size into

paper size in the tray.

Load { paper size } paper of the select-

the tray. Printing will not automati-

cally resume if the paper size and di-

rection setting is incorrect. Make sure

that the paper feed directions set in

the printer driver and on the control

panel are the same. There are two

methods to resume printing.

to continue

A Use the control panel to set the cor-

rect paper size and direction of the

paper in tray. Then Press the {# En-

ter} key .

B Press {Form Feed} and select the

tray with the control panel.

Load Paper

or Form Feed

/ Paper Size:

Paper Type:

The paper type and size set-

Load paper into the tray indicated,

tings for this tray do not match then press the {# Enter} key to resume

the size and type of paper actu- printing. Or press {Form Feed} and se-

ally loaded.

lect the tray that holds a different type

of paper. To cancel printing, press {Job

Reset}. Then Press the {# Enter} key .

Load Paper:Tray #

or Form Feed

/ Paper Size:

Paper Type:

There is no paper left in this

tray.

Load paper into the tray indicated.

#: tray number

Menu Protected

Cannot change

The menu is protected and the Wait for two seconds until the previ-

settings cannot be changed. ous display appears.

No Files exist

There are no files available for Wait for two seconds until the previ-

the sample print job or the

locked print job.

ous display appears.

Offline

The printer is offline and can-

not print data.

Press {Online} key.

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Error & Status Messages on the Control Panel

Messages/Second

messages

Description

Solution

P= XX I= XXXXXXXX A controller error. The SC

Turn the power off, and then on. If the

number indicates the problem. message appears again, call your sales

or service representative.

Power Off On

/ If Error Reoccur

Call Service

Processing...

Print data is being processed.

Wait a while.

RC Gate

Cannot communicate with RC Check the device or the RC Gate net-

Gate. work connection.

connection error

Ready

The default ready message. The No action required.

printer is ready to use.

Remove Misfeed

Duplex Unit

There is misfeed in the Duplex Remove the misfed paper.

Unit.

See p.76 “When “Remove Misfeed

Duplex Unit” Appears”.

/ Open Duplex

Unit Cover

Remove Misfeed

Internal Path

/ Open

There is a misfeed in the printer. Remove the misfed paper.

See p.71 “When “Remove Misfeed In-

ternal Path” Appears”.

Front Cover

Remove Misfeed

Paper Exit Cover

/ Open Paper

Exit Cover

There is a misfeed in the paper Remove the misfed paper.

exit cover.

See p.73 “When “Remove Misfeed Pa-

per Exit Cover” Appears”.

Remove Misfeed

Paper Tray

Paper is jammed in the speci-

fied input paper tray.

Remove the misfed paper.

See p.70 “When “Remove Misfeed Pa-

per Tray” Appears”.

/ Pull out Tray

Remove Paper

Standard Tray

The standard tray is full, and

the print job is suspended.

Remove paper from the standard tray,

and the print job will be resumed au-

tomatically.

Replace

It is time to replace the mainte- Replace the new maintenance kit.

nance kit (friction pad, paper

Maintenance Kit

See p.32 “Replacing the Maintenance

feed roller, transfer roller and

Kit”.

fusing Unit).

Replace

The toner cartridge is not set

correctly or toner is almost run

out.

Set the toner cartridge correctly.

Toner Cartridge

See p.29 “Replacing the Toner Car-

tridge”.

The toner dust is full.

Prepare a new toner cartridge. If the

image density gets too light, replace

the toner cartridge with a new one.

See p.29 “Replacing the Toner Car-

tridge”.

Reset Duplex

Unit correctly

A communication error sent

from the system unit to the du- problem persists, call your service

plex unit. provider.

Set the duplex unit correctly. If the

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Troubleshooting

Messages/Second

messages

Description

Solution

Reset Toner

Cartridge

The toner cartridge is not set

correctly.

Set the toner cartridge correctly.

See p.29 “Replacing the Toner Car-

tridge”.

The toner cartridge is not set in- If the cartridge is installed, close the

stalled.

front cover and turn the off power

switch and then on. If the message ap-

pears again, contact your sales or

service representative.

Reset Tray #

or Form Feed

The indicated paper input tray Set the indicated paper input tray cor-

is not set correctly, or not set.

rectly.

#: tray number

Resetting Job...

The print job is being reset.

Wait for a while.

ROM Update

The printer is waiting for up-

dated data.

Don't turn off the printer while it is

waiting for data.

Waiting for Data

ROM Update

The printer is receiving updat- Don't turn off the printer while it is re-

ed data.

ceiving data.

Receiving Data

SC XXX-X

An error has occurred.

Turn the power off, and then on. If the

message appears again, contact your

sales or service representative.

Power Off On

If Error Reoccur

Call Service

Supply order

failed

Supply order has failed.

The use is required to reset the job.

SD authenticatn

failed

Authentication for the SD card Turn the power off, and then on. If the

has failed.

message appears again, contact your

sales or service representative.

Setting change

in process

A setting change is currently in The user must wait until the change is

process on the computer side. complete.

Setting changed

Restart Printer

[RAM Disk] or [Notify by E-mail]

setting has been changed.

Restart the printer so the new settings

can take effect.

SSID not entered

This message appears if the

SSID has not been entered.

Enter the SSID.

Toner is almost

empty

The toner is almost run out.

Prepare a new toner cartridge. If the

image density gets too light, replace

the toner cartridge with a new one.

See p.29 “Replacing the Toner Car-

tridge”.

Update Mode Err.

Power Off On

The printer has failed to start

updating data.

Turn the power off, and then on to re-

start.

Waiting...

The printer is waiting for the

next print job.

Wait a while.

Warming up...

The printer is warming up or

toner is being supplied.

Wait until the panel display change

the [Ready].

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Printer Does Not Print

Possible Cause

Solutions

Is the power on ?

Confirm that the cable is securely plugged into the power outlet

and the printer.

Turn on the power.

Does the Online indicator If not, Press the {Online} key to light it.

stay on ?

Does the Alert indicator

If so, check the error message on the display and take the required

stay red ?

action.

Is paper loaded ?

Load paper into the paper tray or onto the bypass tray.

Can you print a configura- If you cannot print a configuration page, it probably indicates a

tion page ?

printer malfunction. Contact your sales or service representative.

See “Test Printing”, Setup Guide.

Is the interface cable con-

nected securely to the

printer and the computer ?

Connect the interface cable securely. If it has a fastener, fasten it

securely as well.

Are you using the correct The type of interface cable you should use depends on the compu-

interface cable ?

ter you use. Be sure to use the correct one.

If the cable is damaged or worn, replace it with a new one.

Is the Data In indicator

blinking or lit after starting

the print job ?

If not blinking or lit, the data is not being sent to the printer.

❖ If the printer is connected to the computer using the in-

terface cable

Check the port connection setting is correct. For details about

checking the port connection, see p.61 “Checking the port con-

nection”.

❖ Network Connection

Contact your network administrator.

How is the signal strength

when using the wireless

LAN ?

❖ Ad hoc Mode or 802.11 Ad hoc Mode

Either move to a location where the signal is good, or remove

obstructions.

❖ Infrastructure Mode

Check the signal status from the [Maintenance] menu on the

control panel. If the signal is poor, either move to a location

where it is good, or remove obstructions.

How is the signal strength Try the following:

when using Bluetooth ?

•

Check the Bluetooth interface unit is installed properly.

Check there are no obstructions between computer, printer

and other devices.

•

Change the location of the computer.

Change the location of the printer.

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Troubleshooting

Possible Cause

Solutions

When you use the optional SPP

Bluetooth interface unit.

A Make sure the machine you want to use appears in the 3Com

Bluetooth Connection Manager.

B Make sure “Bluetooth Serial Client (COMx)” appears under

Client Ports in the 3Com Bluetooth Connection Manager.

C Restart computer, this printer, and other devices.

D Make sure no IEEE 802.11b (wireless LAN) or other Bluetooth

devices are in use.

Note

❒

Interference may occur with the IEEE 802.11b wireless

LAN interface board. Such interference may affect the

transmission speed and other functions.

E Transmissions between computers, other devices, and this

printer can be blocked by obstructions. Move this printer, com-

puters, and other devices, if necessary.

HCRP, BIP

A Restart the computer, this printer, and other devices.

B Make sure no IEEE 802.11b (wireless LAN) or other Bluetooth

devices are in use.

Note

❒

Interference may occur with the IEEE 802.11b wireless

LAN interface board. Such interference may affect the

transmission speed and other functions.

C Transmissions between computers, other devices, and this

printer can be blocked by obstructions. Move this printer, com-

puters, other devices, if necessary.

If printing still does not start, contact your sales or service representative. Con-

sult with the store where the printer was purchased for information about the

location of sales or service representatives.

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Printer Does Not Print

Checking the port connection

When the printer is directly connected via the PC cable and the data-in indicator

does not flash or light up, the method of checking the port connection is as fol-

lows.

• For a parallel port connection, port LPT 1 or LPT 2 should be set.

• For a USB port connection, port USB00 (n) ^*1should be set.

• For a IEEE 1394 (SCSI print) port connection, port 1394_00(n) ^*1should be set.

(n) is the number of printers connected.

Windows 95/98/Me

A Click [Start], point to [Settings] and then click [Printers].

B Click to select the icon of the printer. Next, on the [File] menu, click [Properties].

C Click the [Details] tab.

D Check the [Print to the following port] box to confirm that the correct port is se-

lected.

Windows 2000

A Click [Start], point to [Settings] and then click [Printers].

B Click to select the icon of the printer. Next, on the [File] menu, click [Properties].

C Click the [Port] tab.

D Check the [Print to the following port] box to confirm that the correct port is se-

lected.

Windows XP Professional, Windows Server 2003

A Select the [Printers and Faxes] window from [Start] on the taskbar.

B Click to select the icon of the printer. Next, on the [File] menu, click [Properties].

C Click the [Port] tab.

D Check the [Print to the following port(s).] box to confirm that the correct port is

selected.

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Troubleshooting

Windows XP Home Edition

A Select the [Control Panel] window from [Start] on the taskbar.

B Click [Printers and Other Hardware].

C Click [Printers and Faxes].

D Click to select the icon of the printer. Next, on the [File] menu, click [Properties].

E Click the [Port] tab.

F Check the [Print to the following port(s).] box to confirm that the correct port is

selected.

Windows NT 4.0

A Click [Start], point to [Settings] and then click [Printers].

B Click to select the icon of the printer. After that, on the [File] menu, click

[Properties].

C Click the [Port] tab.

D Check the [Print to the following port] box to confirm that the correct port is se-

lected.

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Other Printing Problems

Status

Possible Causes, Descriptions, and Solutions

The printed image is dif- When you use some functions, such as enlargement and reduction,

ferent from the image on the layout of the image might be different from that shown in the

the computer.

computer display.

It takes too much time to The data is so large or complex that it takes time to process it. If the

resume printing.

Data In indicator is blinking, the data processing is being done.

Just wait until it resumes.

Changing the paper feed direction may sometimes reduce the time

to resume printing.

The image is printed in

the wrong orientation.

Set the correct orientation under the “PCL Menu” with the control

panel. See “Making Printer Settings Using the Control Panel”, Soft-

ware Guide.

Confirm that the setting of orientation has been set in the applica-

tion you use.

Set the correct paper size and feed direction that matches tray set-

tings on the RPCS printer driver.

Part of the image cannot

be printed.

A paper size which is smaller than that selected in the application

is used for printing. Load the correct size of paper.

Network configurations

you have made do not be-

come effective.

Print a configuration page and check the network settings.

A portion of the image is You can print using the procedure below.

not printed or an error oc-

•

Set [Memory Usage] in the System Menu to [Font Priority] on the

control panel.

curred in the PostScript

printer driver when print-

ing with PCL or the Post-

Script printer driver.

Important

❒

Return the setting to [Font Priority] after you have finished

printing. If the setting is left as [Font Priority], continuous print-

ing speed may decrease, two-sided printing may be canceled

or a job reset may occur during continuous printing.

•

If the entire image is not printed out properly even after chang-

ing the above setting, add an additional memory unit.

The paper size appears on When using PDF Direct Print, printout requires paper set within

the control panel and the PDF file. When a message indicating a paper size appears, ei-

printing is not performed ther place the indicated size in the paper tray, or perform Form

with PDF Direct Print.

Feed.

Also, if [Sub Paper Size] in the System Menu is set to [On], printing

is performed assuming letter size and A4 size to be the same size.

For example, When a PDF file set to A4 size paper is printed using

PDF Direct Print and letter size paper is installed in the paper tray,

the file will print out. This applies similarly to the opposite case.

If the problem cannot be solved, contact your sales or service representative.

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Troubleshooting

Additional Troubleshooting

Problems

Solutions

Strange noise is heard.

If a supply was recently replaced or an option attached in the

area the strange noise is coming from, check the supply or

option is properly attached. If the strange noise persists, con-

tact your sales or service representative.

No e-mail is received when an

Confirm [Notify by E-mail] is [On] using the System Menu on

Alert occurs, and after resolving the Control Panel. See “System Menu”, Software Guide.

an Alert.

Access the printer through the Web browser, log on as an

Administrator on the Web Image Monitor, and then confirm

the following settings in [E-mail Notification] :

•

Device E-mail Address

Groups to Notify

Select Groups/Items to Notify

Reference

For details about the settings, see Web Image Monitor

Help.

Access the printer through the Web browser, log on as an

Administrator on the Web Image Monitor, and then confirm

the settings of the SMTP server in [E-mail].

Reference

For details about the settings, see Web Image Monitor

Help.

When the power is turned off before the e-mail is transmit-

ted, the e-mail will not be received.

Check the e-mail address set for the destination. Confirm the

printer's operation history using the Web Image Monitor's

System Log menu in [Network]. If the e-mail was sent but not

received, it is possible the destination was incorrect. Also

check the information concerning error mail from the e-mail

server.

The setting for [Notify by Email]

on the System Menu was

changed from [Off] to [On], but e-

mail is not arriving.

After changing the setting, turn the main unit's power off

and then back on again.

Error notification e-mail was re- Check e-mail is set for sending using the Web Image Moni-

ceived, but no error-solved e-

mail is received.

tor's [E-mail Notification] at the time the error was fixed. You

must click the [Edit] button of [Detailed Settings of Each Item] in

[E-mail Notification], and set [Notify when error:] to [Occurs &

Fixed] on the displayed screen.

Reference

For details about the settings, see Web Image Monitor

Help.

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Additional Troubleshooting

Problems

Solutions

Alert Resolving is set for send- If the power of the main unit is turned off after an Alert oc-

ing e-mail, but no Alert-re-

solved e-mail is sent.

curs, the Alert is resolved during the time the power is off: no

Alert-resolved e-mail is sent.

Alert Occurrence and Alert Re- Alert-notification e-mail is not sent if the problem is resolved

solving are set for sending e-

mail, but while no Alert Occur-

rence mail is received, Alert-re-

solved e-mail is received.

before sending. However, an Alert-resolved e-mail is sent.

Alert-notification level was

If an Alert-notification e-mail, set with the earlier notification

changed, and e-mail stopped ar- level, arrives, later e-mail will not be sent, even if the notifi-

riving. cation level is changed after.

When no date information is in- Make the setting for obtaining time information from the

cluded in sent e-mail, the mail

server has a malfunction.

SNTP server. Refer to the Web Image Monitor's Help to the

settings.

Printing using Bluetooth is

slow.

When using the optional Bluetooth interface unit, do the fol-

lowing;

•

Transmit fewer print jobs.

Make sure no IEEE 802.11b (wireless LAN) or other Blue-

tooth devices are in use.

Note

❒

Interference may occur with the IEEE 802.11b wireless

LAN interface board. Such interference may affect the

transmission speed and other functions.

•

Transmissions between the client computer and the ma-

chine can be blocked by obstructions. Move the machine

or client computer if necessary.

Note

❒

When you use a Bluetooth connection, print jobs are

transmitted relatively slowly.

If the machine is still not operating satisfactorily, contact your sales or service

representative. Consult with the store where the printer was purchased for in-

formation about the location of sales or service representatives.

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Troubleshooting

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6. Removing Misfed Paper

Removing Misfed Paper

An error message appears if a paper misfeed occurs. The error message gives the

location of the misfeed.

Important

❒ Misfed paper may be covered in toner. Be careful not to get toner on your

hands or clothes.

❒ Toner on prints made after removing misfed paper may be loose (inadequate-

ly fused). Make a few test prints until smudges no longer appear.

❒ Do not forcefully remove misfed paper, as it will tear. Torn pieces remaining

inside the printer will cause further misfeeds and possibly damage the printer.

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Removing Misfed Paper

When “Remove Misfeed Paper Tray”

Appears

Important

C Open the front cover by pushing

the front cover release button,

and then close it to reset the mis-

feed condition.

❒ Forcefully removing misfed paper

may cause paper to tear and leave

scraps of paper in the printer. This

might cause a misfeed and damage

the printer.

A Lift the paper tray slightly. Pull it

out until it stops, and then re-

move the misfed paper.

ZKGY300E

Note

❒ You can apply this procedure

for both the paper tray and the

optional paper feed unit.

ZKGY280E

❒ To reset the misfeed condition,

open and close the front cover,

then the indicator will be off.

B Carefully slide the paper tray into

the printer until it stops.

ZKGY290E

Important

❒ Do not slide the paper tray in

with force. If you do, the front

and side guides might move.

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When “Remove Misfeed Internal Path” Appears

When “Remove Misfeed Internal Path”

Appears

Important

C Pull out the misfed paper by

holding both sides of paper. Be

careful not to get toner dust on

your hands or clothes.

❒ Forcefully removing misfed paper

may cause paper to tear and leave

scraps of paper in the printer. This

might cause a misfeed and damage

the printer.

A Open the front cover by pushing

the front cover release button.

AGN030S

D Hold the grips of the toner car-

tridge, and then insert it into the

printer until it stops.

AGN020S

B Lift the front side of the toner car-

tridge, and then pull it out of the

printer.

Important

❒ Be sure to put the toner cartridge

on a stable, flat surface.

❒ Do not hold the toner cartridge

upside down or stand it verti-

cally.

AGN023S

E Push down the toner cartridge to

settle it in appropriate position.

AGN022S

AGN024S

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Removing Misfed Paper

F Close the front cover by pressing

the left and right side indenta-

tions.

ZKGH130E

Important

❒ If paper is fed from the bypass

tray, be sure to remove all the

paper from the bypass tray and

close it before opening the front

cover.

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When “Remove Misfeed Paper Exit Cover” Appears

When “Remove Misfeed Paper Exit Cover”

Appears

R CAUTION:

Removing misfed paper from the

• When removing misfed paper,

exit cover

do not touch the fusing section

because it becomes very hot.

A Open the paper exit cover.

• The fusing unit becomes very

hot. When installing the new fus-

ing unit, turn off the printer and

wait about an hour. After that, in-

stall the new fusing unit. Not

waiting for the unit to cool down

can result in a burn.

Important

❒ Forcefully removing misfed paper

ZKGY391E

may cause paper to tear and leave

scraps of paper in the printer. This

B Remove the misfed paper.

might cause a misfeed and damage

the printer.

ZKGY380E

C Close the paper exit cover until it

clicks.

ZKGY400E

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Removing Misfed Paper

D Pull the fusing unit out.

Removing misfed paper from the

fusing unit

A Open the rear cover by pushing

the two knobs.

AGN007S

E Hold the tab, and then remove the

misfed paper.

AGN004S

B Remove the rear cover in a hori-

zontal direction.

ZKGY410E

Important

❒ Do not touch the metal part of

the fusing unit. It becomes very

hot. Touching it could result in a

burn.

ZKGX220E

C Lift the lock levers of the fusing

unit as shown in the illustration.

F Insert the fusing unit until it

stops.

AGN006S

AGN008S

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When “Remove Misfeed Paper Exit Cover” Appears

G Push the lock levers of the fusing

unit down until it clicks.

AGN009S

H Insert the rear cover to the inside

grooves on both sides of the print-

er in a horizontal direction.

ZKGX221E

I Close the rear cover.

AGN005S

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Removing Misfed Paper

When “Remove Misfeed Duplex Unit”

Appears

R CAUTION:

C Close the rear cover of the duplex

• When removing misfed paper,

unit.

do not touch the fusing section

because it becomes very hot.

Important

❒ Forcefully removing misfed paper

may cause paper to tear and leave

scraps of paper in the duplex unit.

This might cause a misfeed and

damage the printer.

ZKGY330E

Removing the misfed paper inside

the cover

D Lift the lever ( ), and then open

the cover of the duplex unit ( ).

A Open the rear cover of the duplex

unit.

ZKGY340E

E Remove the misfed paper.

ZKGY310E

B Remove the misfed paper.

ZKGY350E

ZKGY320E

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When “Remove Misfeed Duplex Unit” Appears

F Close the cover of the duplex unit.

B Lift the guide board inside the

duplex unit, and then remove the

misfed paper.

ZKGY360E

ZKGY440E

Removing misfed paper inside the

duplex unit

Important

❒ When A5L paper misfeeds, you

might not be able to remove it by

pulling the duplex unit out. In

this case, pull the paper tray out,

and then remove the paper.

A Push down the lever on the right

side of the duplex unit ( ), and

then pull it out until it stops ( ).

C Align the power cable with the

groove of the left slide of the du-

plex unit, and then insert the du-

plex unit into back of the printer

aligning the rails inside of the

printer until it is connected.

ZKGX320E

ZKGX240E

Reference

If the error message appears

again, the misfed paper might

be left in the printer. Confirm

that any torn paper scraps are

not in the inside of the printer.

For more information, see p.71

“When “Remove Misfeed Inter-

nal Path” Appears”.

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Removing Misfed Paper

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7. Appendix

Moving and Transporting the Printer

R CAUTION:

• When lifting the machine, use the inset grips on both sides. Otherwise the

printer could break or cause injury if dropped.

• When you move the printer, remember to unplug the power cord from the

wall outlet to avoid a fire or an electric shock.

• When you pull out the plug from the socket, grip the plug to avoid damaging

the cord and causing a fire or an electric shock.

Repack the printer in its original packing materials for transporting.

Important

❒ Be sure to disconnect all cables from the printer before transporting it.

❒ The printer is a precision piece of machinery. Take care to avoid damage dur-

ing shipment.

❒ If the optional paper feed unit is installed, remove it from the printer, and

then move them separately.

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Appendix

Moving the Printer

R CAUTION:

• The machine weight is approximately 20 kg (44.1 lb.).

• When lifting the machine, use the inset grips on both sides. Otherwise the

printer could break or cause injury if dropped.

• Before moving the machine, unplug the power cord from the outlet. If the

cord is unplugged abruptly, it could become damaged. Damaged plugs or

cords can cause an electrical or fire hazard.

Moving the printer in the short distance

A Be sure to check the following points:

• The power of the printer is turned off.

• The power cable is unplugged from the wall outlet.

• The interface cable is unplugged from the printer.

B If the external options are installed, remove them.

See Setup Guide and follow the steps backwards for removing options.

C Be sure to close the Bypass Tray and the front cover.

D Lift the printer and move it to the place where you want to install it.

AGN038S

Important

❒ When lifting the machine, use the inset grips on both sides. Otherwise the

printer could break or cause injury if dropped.

❒ Be sure to move the printer horizontally. Moving the printer facing up on

down may cause the toner to scatter.

❒ If the optional paper feed unit(s) is installed, detach and move the printer

separately. Never move the printer with the paper feed unit(s) attached.

E If you removed options, reinstall them.

See Setup Guide for installing options.

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Consumables

R CAUTION:

• Our products are engineered to meet the highest standards of quality and

functionality. When purchasing expendable supplies, we recommend using

only those specified by an authorized dealer.

Toner Cartridge

Average printable number of pages ^*1

Name

Toner Cartridge

20,000 pages

A4, 3% test chart

Note

❒ The actual number of printed pages you get from a particular toner cartridge

depends on the type and size of paper you are using, the contents of your

print images, and printing environment conditions. All this means that a ton-

er cartridge might require replacement sooner than the normal life described

above.

❒ The number of printable pages that can be expected from the starter toner car-

tridge included in the printer is about 10,000 pages (A4, 3% chart).

❒ Toner cartridge may need to be changed sooner than indicated above due to

deterioration over the period of use.

❒ Toner cartridge (consumable) is not covered by warranty. However, if there

is problem, contact the store where they were purchased.

❒ When you first use this printer, use the toner cartridge packaged with the

printer.

❒ Numbers of pages that can be printed using the toner cartridge supplied with

this printer are as follows:

Name

Toner Cartridge

Average printable number of pages

3,000 pages

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Appendix

Maintenance Kit

❖ Maintenance Kit Type 610

Average printable number of pages ^*1

90,000 pages

Name

Fusing Unit

Transfer Roller

90,000 pages

Paper Feed Roller × 3

Friction Pad × 3

90,000 pages

A4, 3% test chart

Note

❒ The actual number of printable pages varies depending on the image volume

and density, number of pages to be printed at a time, paper type and paper

size used, and environmental conditions such as temperature and humidity.

❒ Maintenance kit (consumables) are not covered by warranty. However, if

there is problem, contact the store where they were purchased.

❒ It is required to change the maintenance kit after every 90,000 pages have

been printed. However, it may be necessary to change the parts earlier de-

pending on their operating period.

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Specifications

Mainframe

❖ Configuration:

Desktop

❖ Print Process:

Laser beam scanning & Electrophotographic printing

Dual component toner development

❖ First Print Speed:

7.5 sec or less (A4K, 8¹/₂×11K)

Note

❒ If the printer has not been used for a while, there may be a short delay be-

fore the first page starts printing.

❖ Printing Speed:

Maximum 35 pages per minute (A4L, 8¹/₂× 11L)

Note

❒ Continuous printing on sheets with a width of 230 mm or smaller may de-

crease the printing speed depending on the temperature control of the fus-

ing unit.

❖ Interface:

Standard 36-pin printer cable and a parallel port on the host computer

IEEE 1284 I/F (Compatible, ECP, Nibble)

• Do not use a cable more than 2.5 meters (8.2 feet) long.

• USB 2.0

• Bidirectional IEEE1284

• 10/100Base-TX

❖ Resolution:

1,200 × 1,200 dpi (PCL 6, RPCS, PS, PDF)

600 × 600 dpi (PCL 6, PCL 5e, RPCS, PS, PDF)

300 × 300 dpi (PCL 5e, PDF)

❖ Printer Language:

PCL 6 (XL) , PCL 5e, RPCS, Adobe PostScript 3

❖ Fonts:

PCL 6, PCL 5e

Agfa Monotype 35 Intellifonts, 10 TrueType fonts, 13 International fonts, and

1 Bitmap font.

PostScript, PDF

136 fonts (Type 2:24, Type 14:112)

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Appendix

❖ Paper size:

See p.3 “Paper and Other Media Supported by This Printer”.

❖ Paper Weight:

See p.3 “Paper and Other Media Supported by This Printer”.

❖ Media Type:

See p.9 “Types of Paper and Other Media”.

❖ Power Source:

220 - 240 V, 50/60 Hz, 4.5 A or more

❖ Power Consumption:

• With Options

Maximum

920 W or less

10.5 W

Energy Saver

• Printer Only

Maximum

850 W or less

6.5 W

Energy Saver

❖ Noise Emission: ^*1

Sound Power Level

Mainframe only

During Printing

Stand-by

67 dB (A)

40 dB (A)

Sound Pressure level ^*2

Mainframe only

During Printing

56 dB (A)

The following measurements are actual values made in accordance with ISO7779.

Measured at the position of a bystander.

❖ Dimensions: ^*1

Width

Depth

Height

Printer only (tray not 478 mm (18.4 inches) 437 mm (17.2 inches) 343 mm (13.5 inches)

extended)

Printer only (tray ex- 478 mm (18.4 inches) 572 mm (22.6 inches) 343 mm (13.5 inches)

tended)

With one optional

feed unit

478 mm (18.4 inches) 437 mm (17.2 inches) 473 mm (18.6 inches)

With two optional

feed units

478 mm (18.4 inches) 437 mm (17.2 inches) 603 mm (23.7 inches)

Measurement conditions: With paper tray, Bypass Tray and output tray extension

closed.

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Specifications

❖ Weight:

Approximately 20 kg (44.1 lb.) (toner cartridge and power cable included)

❖ Warm-up Time:

Less than 19 seconds (23°C, 73F)

❖ Paper Capacity:

500 sheets ^*1(80 g/m², 20 lb.)

100 sheets ^*1(80 g/m², 20 lb.)

500 sheets × 2 ^*1(80 g/m², 20 lb.)

60 envelopes ^*4

Standard paper tray

Bypass Tray ^*2

Optional Paper Feed Unit × 2

Optional Envelope Feeder ^*3

Paper weight: 60 - 105 g/m²(16 - 28 lb.)

You can load up to 10 envelopes (55 - 157 g/m², 14 - 42 lb.) at the same time.

To use the envelope feeder unit, the optional paper feed unit is required. The pa-

per tray of the feed unit can be replaced with the envelope feeder unit.

For more information about envelopes, see p.10 “Envelopes”.

❖ Paper Output Capacity:

250 sheets (80 g/m², 20 lb.)

❖ Memory:

Standard 128 MB, up to 256 MB (with the optional memory unit)

❖ Network:

Topology: Ethernet (10BaseT/100BaseTX)

Protocol: TCP/IP, NetBEUI, IPX/SPX, AppleTalk

❖ Optional Equipment:

• Paper Feed Unit Type 610

• Envelope Feeder Type 610

• Duplex Unit AD610

• Memory Unit Type C 256MB

• Hard Disk Drive Type 2600

• 1394 Interface Unit Type 4510

• 802.11b Interface Unit Type F

• Bluetooth Interface Unit Type C

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Appendix

Options

Paper Feed Unit Type 610

❖ Dimensions (W×D×H):

468 × 410 × 130 mm (18.4 × 14.8 × 5.1 inches)

(without pins on the unit)

❖ Paper Weight:

60 - 105 g/m²(16 - 28 lb.)

❖ Paper Size:

See p.3 “Paper and Other Media Supported by This Printer”.

Envelope Feeder Type 610

❖ Dimensions (W×D×H):

468 × 410 × 130 mm (18.4 × 16.1 × 5.1 inches)

❖ Paper Weight:

72 - 90 g/m²(19 - 24 lb.)

❖ Paper Size:

See p.3 “Paper and Other Media Supported by This Printer”.

Duplex Unit AD610

❖ Dimensions (W×D×H):

419 × 378 × 257 mm (16.5 × 14.9 × 10.2 inches)

❖ Paper Size:

See p.3 “Paper and Other Media Supported by This Printer”.

❖ Paper Weight:

60 - 105 g/m²(17 - 28 lb.)

❖ Weight:

6 kg (13.2 lb.)

Hard Disk Drive Type 2600

❖ Storage Capacity (Formatted):

6 GB

You can install PostScript fonts with this optional Hard Disk Drive. With a

Macintosh, types of fonts supported are PostScript Type 1 and PostScript

Type 2. To download them, use PS Utility for Mac.

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Specifications

Memory Unit Type C 256MB

❖ Module Type:

SO-DIMM (Small Outline Dual-in-line Memory Module)

❖ Memory Type:

SDRAM (Synchronous Dynamic RAM)

❖ Number of Pins:

144 pins

1394 Interface Unit Type 4510

❖ Transmission Spec.:

IEEE 1394

❖ Device Class:

SCSI print, IP over 1394

❖ Interface Connector:

IEEE 1394 (6 pins × 2)

❖ Required cable:

1394 interface cable (6 pins x 4 pins, 6 pins x 6 pins)

Important

❒ You cannot plug devices together to create loops.

❒ Do not use a cable more than 4.5 meters (14.8 feet) long.

❖ Connectable number of device in a bus:

Maximum 63

❖ Allowed cable hops in a bus:

Maximum 16

❖ Power supply:

Nonpower supply

Cable Power repeated (IEEE 1394a-2000 compliant)

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Appendix

802.11b Interface Unit Type F

❖ Transmission Spec.:

Based on IEEE 802.11b (Wireless LAN)

❖ Protocol:

TCP/IP, NetBEUI, IPX/SPX, AppleTalk

Note

❒ SmartDeviceMonitor and Web Image Monitor are supported.

❖ Data Transfer Speed:

Auto select from below speed

1 Mbps, 2 Mbps, 5.5 Mbps, 11 Mbps

❖ Frequency Range:

• Inch version:

2412-2464 MHz (1-11 channels)

• Metric version:

2412-2472 MHz (1-13 channels)

❖ Transmittable Distance:

1 Mbps 400 m ^*1

2 Mbps 270 m ^*1

5.5 Mbps 200 m ^*1

11 Mbps 140 m ^*1

These figures are a guideline for outdoor use. In general, the transmittable dis-

tance indoors is 10-100 m, depending on the environment.

❖ Transmission Mode:

ad hoc mode and infrastructure mode

Bluetooth Interface Unit Type C

❖ Supported Profiles:

SPP (Serial Port Profile)

HCRP (Hardcopy Cable Replacement Profile)

BIP (Basic Imaging Profile)

❖ Frequency Range:

2 GHz ISM band

❖ Data Transmission Speed:

732 kbps

Note

❒ The transmission speed is adjusted according to factors such as the dis-

tance and obstacles between the devices, radio signal condition and Blue-

tooth adaptor.

❖ Maximum Range:

10 m

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INDEX

1394 Interface Unit Type 4510, 87

802.11b Interface Unit Type F, 88

Loading Envelopes, 24

Bypass Tray, 24

Envelope Feeder Unit, 25

Additional Troubleshooting, 66

Adjusting the Image Density, 49

Adjusting Tray Registration, 50

Appendix, 79

Loading Paper,

Bypass Tray, 20

Optional Paper Feed Unit, 13

Tray 1, 13

Bluetooth Interface Unit Type C, 88

Maintenance Kit, 32, 82

Memory Unit Type C, 87

Messages, 53

Moving and Transporting the Printer, 79

Cleaning the Friction Pad, 44

Cleaning the Paper Feed Roller, 45

Cleaning the Printer, 43

Cleaning the Registration Roller, 47

Consumables, 81

OHP transparencies, 10

Options, 86