Owners &
Installation
IG34 GAS INBUILT
Models: IG34-NG
IG34-LPG
IG34-ULPG
PLEASE KEEP THESE INSTRUCTIONS FOR FUTURE
REFERENCE
WARNING:
FOR YOUR SAFETY
Improper installation, adjustment, altera-
tion, service or maintenance can cause
injury or property damage. Refer to this
manual. For assistance or additional in-
formation consult an authorised installer,
service agency or the gas supplier.
What to do if you smell gas:
Do not try to light any appli-
ance
Do not touch any electri-
cal switch: do not use any
phone in your building.
Immediately call your gas
supplierfromaneighbour's
phone. Follow the gas sup-
plier's instructions.
If you cannot reach your
gas supplier, call the fire
department.
LISTINGS AND CODE APPROVALS
FOR YOUR SAFETY
These gas appliances have been tested in
accordance with AS4553, NZS 5262 and
have been certified by the Australian Gas
Association for installation and operation as
described in these Installation and Operating
Instructions.
Do not store or use gasoline or other flam-
mable vapours and liquids in the vicinity of
this or any other appliance.
Installation and service must be performed
by an authorised installer, service agency or
the gas supplier.
Your unit should be serviced annually by
an authorised service person.
918-793a
04/28/09
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TABLE OF CONTENTS
MAINTENANCE
DATA BADGE
Copy of Data Badge .....................................................4
INSTALLATION
Door Glass ..................................................................25
Replacement ...............................................................25
Glass Gasket...............................................................25
Fan Maintenance.........................................................26
Valve assembly replacement.......................................27
Important Message........................................................5
For Your Safety..............................................................5
Before You Start ............................................................5
Installation Checklist......................................................5
Materials Required ........................................................5
Minimum Fireplace Dimensions ....................................6
Clearances To Combustibles.........................................6
Gas Connection ............................................................6
Flueing...........................................................................6
Flue Liner Installation ....................................................7
Gas Pipe Pressure Testing............................................7
Installation in masonry or zero clearance chimney........8
Aeration Settings...........................................................9
Conversion Kit #486-968 for NG to LPG Model ..........10
Conversion Kit #486-967 for NG to ULPG...................12
Optional Stainless steel inner panel install..................14
Log set installation.......................................................15
Glass Door installation.................................................18
Standard Flush Door ...................................................18
Optional Flush Trim .........................................................
Faceplate & Optional plinth trim Assembly..................19
Faceplate and door frame Installation.........................20
Thermodisc installation................................................21
Final Check..................................................................22
Wiring standard ...........................................................22
Operating Instructions ................................................23
Lighting Instructions.....................................................23
Shutdown Instructions.................................................23
First Fire ......................................................................23
Remote Control ..........................................................23
Summary of Controls ..................................................23
Fan Operation..............................................................23
Copy Of Lighting Instruction Plate...............................24
Normal Operating Sounds Of Gas Appliances............24
Resetting the unit.........................................................24
PARTS LIST
Electronic Components Parts List ...............................28
Main Assembly ............................................................29
Faceplate Assembly ....................................................30
WARRANTY
Warranty......................................................................31
Regency IG34 Gas Inbuilt Fireplace
3
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DATA BADGE
This is a copy of the label that accompanies each Regency IG34 Gas
Inbuilt fireplace. We have printed a copy of the contents here for your
review.
Check the label on the unit and if there is a difference, the label on the
unit is the correct one.
DATA BADGE NOTE: Regency units are constantly being improved.
Regency Gas Fireplace
Distributed by:
Model
Western Australia:
Gas Type
NG
LPG
IG34-LPG
30.6mj.
ULPG
IG34-ULPG
26.4mj.
Air Group Australia
28 Division St
Welshpool WA 6106
Model
IG34-NG
31.7mj.
0.87 kPa
1x#37
Eastern Australia:
Gas Consumption
Manifold Pressure
Injector Size
Fireplace Products
Australia Pty. Ltd.
21-23 South Link Blvd.
Dandenong, VIC 3175
2.51 kPa
1x#52
2.51 kPa
1x#53
To be installed by an authorised person in
accordance with installation instructions provided
with the appliance.
2.64mm
1.61mm
1.51mm
AGA Approval 7469
Code AS4553 NZS 5262
Serial
Number
347
Electrical: 240VAC 50Hz 1.0 amp
N2134
918-794
(Australia Only)
4
Regency IG34 Gas Inbuilt Fireplace
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INSTALLATION
IMPORTANT MESSAGE
BEFORE YOU START
INSTALLATION
CHECKLIST
The Regency Gas Inbuilt must be installed in Installation is to be carried out ONLY by an
accordance with these instructions. Carefully authorised person.
read all the instructions in this manual first.
Before installing vent system ensure that the
damper plate is open and secure to prevent the
damper plate from falling down and crushing
the liner.
1) The appliance shall be installed in accord-
Note: Failure to follow these instructions
could cause a malfunction of the
heater which could result in death,
serious bodily injury, and/or prop-
erty damage. Failure to follow these
instructions may also void your fire
insurance and/or warranty.
ance with the manufacturer's installation
instructions, local gas fitting regulations,
municipal building codes, water supply
regulations, electrical wiring regulations,
with AS5601. (AGA gas installation code)
NZS 5262(New Zealand)
The FPI Gas Inbuilt is installed as listed.
1) Checkallclearancestocombustibles,(Refer
tosections"MinimumFireplaceDimensions
and Clearances to Combustibles)
2) Installation and repair should be done
ONLY by an authorised person.
2) Make the gas connection. (Refer to section
"Gas Connection")
3) The appliance should be inspected before
use and at least annually by an authorised
serviceperson.Morefrequentcleaningmay
berequiredduetoexcessivelintfromcarpet-
ing, bedding material, etc. It is imperative
that control compartments, burners and
circulatingairpassagewaysoftheappliance
be kept clean and free from excessive lint
from carpeting.
3) Installthe3"(76.2mm)fluelinertothesliding
connectorplate.(Refertosection"FlueLiner
Installation.")
FOR YOUR SAFETY
This appliance requires air for proper combus-
tion. Always provide adequate combustion
and ventilation air. Follow instructions and
information in the current AS5601, NZS 5262
or local codes. Consult the "authority having
jurisdiction" to determine the need for a permit
prior to starting the installation.
4) Slide the unit half way into the fireplace.
5) Pull the vent connector plate through the
taperedbracketsandfastentothefrontplate.
Refer to section "Flue Liner Installation.")
4) See general construction and assembly
instructions. This appliance may only be in-
stalledinaflued,non-combustiblefireplace.
The appliance and flue should be enclosed
when installed or passing through a living
area, where children may come in contact
with it.
6) Slide the unit fully into the fireplace.
7) Test gas pressure (Refer to section "Gas
Pipe Pressure Testing"). Check aeration
system(Refertosection"GasInsertAeration
System").
MATERIALS REQUIRED
A 240 Volt AC power cord is hooked up to the
unit. Plug 3 wire cord into a suitable receptacle.
Do not cut the ground terminal off under any
circumstances.
8) Installstandardandoptionalfeatures. Refer
5) Alwaysconnectthisspaceheatertoachim-
ney and flue to the outside of the building
envelope.Neverfluetoanotherroom. Make
sure that the flue is properly sized and is
of adequate height to provide the proper
draft.
to the following sections:
a. Log Set
b. Faceplate & Door Trim
c. Inner Stainless Panels
When connected with 240 volts, the appliance
must be electrically grounded in accordance
with local codes.
9) Finalcheck:Beforeleavingthisunitwiththe
customer, the installer must ensure that the
appliance is firing correctly. This includes:
6) Inspect the flueing system annually for
This unit is polarity sensitive and will not
operate if polarity is incorrect.
blockage and any signs of deterioration.
7) Any safety glass removed for servicing
must be replaced prior to operating the ap-
pliance.
a) Clocking the appliance to ensure the
correct firing rate.
b) Adjusting the primary air and restrictor
settings, if required, to ensure that the
flame does not carbon.
8) To prevent injury, do not allow anyone who
is unfamiliar with the operation to use the
fireplace.
WARNING:
Suitable for installation into a masonry
fireplace only.
9) Installer must mechanically attach the sup-
plied label to the inside of the firebox of the
fireplace into which the gas fireplace insert
is installed.
NOTE:
TO BE INSTALLED ON A
NON- COMBUSTIBLE FLOOR.
"WARNING:Thisfireplacehasbeenconverted
for use with a gas fireplace insert only and
cannot be used for burning wood or solid fuels
unless all original parts have been replaced,
and the fireplace re-approved by the authority
having jurisdiction."
Regency IG34 Gas Inbuilt Fireplace
5
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INSTALLATION
Mantel Clearances
MINIMUM FIREPLACE
DIMENSIONS
FLUEING
THE APPLIANCE MUST NOT
BE CONNECTED TO A
The minimum fireplace dimensions for the
Regency gas space heater are shown in the
following diagrams:
CHIMNEY FLUE SERVING A
SEPARATE SOLID FUEL
BURNING APPLIANCE AND
MUST BE TERMINATED TO
THE OUTDOORS.
This appliance is designed to be attached to
two 3" (76mm) co-linear aluminium flex running
the full length of the chimney. The flue length
must be a minimum length of 8 ' (2.44m) and
a maximum of 35' (10.7m). See chart below for
minimumdistancesfromroof.Periodicallycheck
that the vent is unrestricted.
Masonry chimneys may take various contours
which the flexible liner will accommodate.
However,keeptheflexiblelinerasstraightas
possible, avoid unnecessary bending.
Note: A non-combustible mantel may be
installedatalowerheightifthefram-
ing is made of metal studs covered
with a non-combustible board.
TheAir Intake pipe must be attached to the inlet
air collar of the termination cap.
Part #
Description
948-305
46dva-gk
76mm Flex - 10.6m
Simpson Duravent Adaptor
GAS CONNECTION
46dva-vch Simpson Vertical high wind cap
CLEARANCES TO
COMBUSTIBLES
GAS CONNECTION WARNING:
Only persons licensed to work
with gas piping may make the
necessary gas connections
to this appliance.
Minimum Clearances to Combustibles
From Unit
Sides
Ceiling
Mantel
A
B
C
10" / 255mm
47.5" / 1205mm
13" / 330mm
1) If the appliance is to be installed into an
existing chimney system, thoroughly clean
the masonry fireplace.
Max. Mantle Depth
E
12" / 305mm
(see Dia. 2)
2) The appliance is provided with an opening
on the right hand side of the control
compartment. The 9.5mm (3/8") flexible
gas hose provided needs to be brought in
from behind this opening. Ensure all gas
connections are tight.
Min. Alcove Width
Max. Alcove Depth
F
G
48" / 1220 mm
36" / 915 mm
*No hearth required.
3) Locate the center point where the vent
will pass through the chimney above the
appliance. Move the appliance into the
exact location where it is to be installed.
Ensure that the Insert is level.
C
L
Note: When installing the flueing, identify
the flues.
Mark one exhaust and one intake as
indicated on the top of the unit.
Gas
Inlet
6
Regency IG34 Gas Inbuilt Fireplace
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INSTALLATION
The Air Intake pipe must be attached to the
inlet air collar of the termination cap.
4) Seal and or check the pilot outlet (# 8)
5) The pressure check should be carried out
withtheunitburningandthesettingshould
be within the limits specified on the safety
label.
6) When finished reading manometer, turn
off the gas valve, disconnect the hose and
tighten the screw (clockwise) with a 1/8"
flat screwdriver. Screw should be snug,
but do not over tighten.
FLUE LINER
INSTALLATION
S.I.T. Valve Description
Be careful not to damage thermal insula-
tion when sliding on vent connector plate.
This could cause blockage.
1) On-Off Solenoid Valve EV1
2) On-Off Solenoid Valve EV2
3) Inlet Pressure Test Point
4) Outlet Pressure Test Point
5) Connection for Pressure Regulator/
Combustion Chamber Compensation
6) Pressure Regulator for Minimum and
Maximum Outlet Pressure
1) Cut the flex liner as required.
2) Mark the end of one liner to indicate
Inlet.
9) Connect the 2nd liner to the exhaust collar
marked with an "E", seal connection with
high temperature silicone. Secure with gear
clamp.
3) Connect the other end of the above liner to
theinletsideoftheterminationadaptor,seal
connection with high temperature silicone.
Secure with gear clamp.
7) Gas Outlet Pressure Electric Modulator
8) Pilot Outlet
4) Connect the 2nd liner to the exhaust side
of the adaptor, seal connection with high
temperature silicone. Secure with gear
clamp.
9) Main Gas Outlet
10) Side Outlet
GAS PIPE PRESSURE
TESTING
The appliance must be isolated from the gas
supply piping system by closing its individual
manual shut-off valve during any pressure
testing of the gas supply piping system at
test pressures equal to or less than 1/2 psig.
(3.45 kPa). Disconnect piping from valve at
pressures over 3.45 kPa (14" w.c.).
The manifold pressure is controlled by a
regulator built into the gas control, and should
be checked at the pressure test point.
5) Install flashing.
Note: To properly check gas pressure,
both inlet and manifold pressures
shouldbecheckedusingthevalve
pressure ports on the valve.
6) Insert both liners into chimney, passing
through the damper opening.
7) Install termination cap.
1) Make sure the valve is in the "OFF"
position.
8) Connectthemarkedendofthelinertotheinlet
collaroftheventconnectorplatemarkedwith
an "I", seal connection with high temperature
silicone. Secure with gear clamp.
2) Loosen the "IN" (# 3) and/or "OUT" (# 4)
pressure tap(s), turning counterclockwise
with a 1/8" wide flat screwdriver.
Install to AS5601 (Australia) /
NZS 5262 (New Zealand)
3) Attach manometer to "IN" and/or "OUT"
pressure tap(s) using a 5/16" (8mm) ID
hose.
Regency IG34 Gas Inbuilt Fireplace
7
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INSTALLATION
INSTALLATION IN MASONRY OR ZERO CLEARANCE CHIMNEY
1) Measure and record dimensions to determine total
Flex Liner length requirements (see instructions below
for details).
Note: If you are planning to extend the height of the
chimney using Direct Vent GS Pipe, please refer to the
Direct Vent Installation Instructions for information con-
cerning the proper procedure and restrictions of Direct
Vent Pipe.
2) Carefully feed the liner down the chimney (masonry
or zero clearance) and out through the damper. One
person should feed the liner through the chimney, and
another person should pull the liner from the bottom.
Also, consult the appliance manufacturer for any height
restrictions of the chimney.
9) Connect the Co-Linear Flex to the two outlets on the
top of the appliance using four sheet metal screws each.
See the appliance manufacturer's instructions for de-
tails. Make sure the Flex Liners do not sag behind the
appliance. Finally, move the appliance into its appropri-
ate place. Mount the Adaptor to the Baseplate using
sheet metal screws.
3) After carefully feeding the Flex Liner down the chim-
ney to the bottom, form and angle to line up the Flex
Liner with the vent opening on the appliance.
Important: Do not let the Flex Liner sag below the level
at which it will connect to the appliance or connector.
This could allow hot gas to become trapped and poten-
tially become a fire hazard. The Flex Liner path should
always be sloped up toward the Termination Cap.
4) Temporarily secure the Flex Liner at the top of the
chimney. Be sure to leave 2-3 inches of flex above the
existing chimney to allow for connection to the Termina-
tion Kit (Baseplate and Adaptor).
Flex
Liners
Existing
Chimney
5) Repeat Steps 1-4 for second length of Flex Liner.
6) At the top of the chimney, slide the Baseplate over
the tow ends of the Flex Liner and secure it to the sur-
rounding masonry using masonry anchor bolts. Before
installing the baseplate, run a bead of non-hardening
seal and between the Baseplate and the masonry to
prevent moisture from entering the chimney.
Note: Verify that there is sufficient room to mount the
Baseplate on to the masonry. You must have a level
surface in order to install the Baseplate properly.
7) Attach the Flex Liner ends at the top of the chimney
to the Co-Linear to Co-Axial Adaptor. Use four sheet
metal screws to connect each Flex Liner run to the
Adaptor.
8) Twist lock the Vertical Termination Cap to the Adap-
tor.
8
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INSTALLATION
System Data
IG34
IG34-NG: For 0 to 610 meters altitude
IG34-LPG: For 0 to 610 meters altitude
IG34-ULPG: For 0 to 610 meters altitude
Burner Inlet Orifice Sizes:
NG
#37
LPG
#52
ULPG
#53
Burner
Max. Input
NG
31.7 mj
LPG
ULPG
30.6 mj
26.4 mj
Min. Input
NG
21.1 mj
25.1 mj
20.9 mj
LPG
ULPG
Supply Pressure
NG
LPG
ULPG
1.13 kPa
2.75 kPa
2.75 kPa
Manifold Pressure HIGH
LOW
0.4kPa
1.6kPa
1.6kPa
NG
0.87 kPa
2.51 kPa
2.51 kPa
LPG
ULPG
Electrical: 240 V. 50Hz.
Circulation: High/Off/LO speed fan,
150/89 CFM.
Log Set: Ceramic fiber, 7 per set.
Aeration Setting
NG
LPG
13mm open
13mm open
ULPG 13mm open
AERATION SETTINGS
The burner aeration is factory set but may need adjusting due to either the local gas supply, air supply or altitude. This adjustment is performed by
the installer. (Close the aeration for a more yellow flame, or open it to make the flame bluer).
NG:
LPG:
ULPG:
13mm open
13mm open
13mm open
Note: Any damage due to carboning resulting from improperly setting the aeration and restrictor setting controls is NOT covered
under warranty.
Regency IG34 Gas Inbuilt Fireplace
9
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INSTALLATION
Conversion Kit #486-968 for NG to LPG Model
THIS CONVERSION MUST BE DONE BY A QUALIFIED GAS FITTER
IF IN DOUBT DO NOT DO THIS CONVERSION !!
12) Replace the yellow "NG" label with
Conversion Kit 486-968 Contains:
the red "ULPG" label.
9) Pull out the pilot hood by hand.
Qty. Part # Description
13) Carefully pull out the control box.
1 904-345 Burner Orifice #51
1 918-273 Red "LPG" label
1 918-272 Label "Converted to LPG"
1 910-037 LPG Pilot Injector
1 918-823 Instruction Sheet
Pilot
Hood
NOTE: The control box is held in
place with velcro.
14) Remove the heat shield from the
control box by removing the 2
screws.
1) Shut off the gas supply and unplug
the power cord.
15) Remove the control box cover by
undoing the 3 screws.
2) Remove the glass door, logs and
lava rock.
Manoeuvre through antenna.
Pilot
Hood
removed
3) Remove the rear log tray by remov-
ing the 2 screws. (Log tray must be
rotated to clear the burner.)
Pilot
Orifice
4) Remove the grate.
Antenna
5) Remove the burner and ensure the
aeration setting is 13 mm open.
Control Box
Cover
10) Remove the pilot orifice with the
6) Remove burner orifice with a 1/2"
wrench and discard. Use a wrench
to hold on to the elbow behind the
orifice.
allen key.
16) Remove the jumper using a plier.
11) Put in the new LPG orifice with the
allen key. Then put back the pilot
hood.
Jumper Location
Burner
7) Reinstall new burner orifice LPG
stamped #51 and tighten.
8) Apply the conversion label "This
unit has been converted to ULPG"
over top of the serial number decal.
Jumper
Note: Aeration settings do not need
to be adjusted.
17) Reverse steps 13, 12, 11, 6, 5, 4, 3
& 2.
10
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INSTALLATION
18) Turn on gas supply and plug in power cord.
After carrying out all adjustments, block the setting screws
with paint, taking care not to obstruct the breather orifice
of the pressure.
19) Adjusting the Outlet Pressure
Put back the modulator plastic cap.
All the adjustments must be
carried out in the following order:
WARNING: To ensure the correct operation of the modu-
lator it is necessary that the plastic cap (A) is returned to
its original location.
Remove the modulator plastic cap (A) using needle nose
pliers.
Maximum pressure: Turn the unit ON to its highest input
rating. Screw in the nut (B) to increase the outlet pressure
and screw it out to decrease it. Use a 10 mm wrench.
NOTE: The outlet pressure must be set to maximum 2.51
kPa.
A
C
B
Minimum pressure: Remove one of the cables connect-
ed to the electric modulator. While holding the nut (B) with
a wrench, screw in the screw (C) to increase the pressure
and screw it out to decrease it. Use a screwdriver 6 x 1
blade.
NOTE: The outlet pressure must be set to minimum 1.6
kPa.
20) Turn on gas supply and plug in power cord.
21) At the end of all setting and adjustment operations, check
electrical installation and gas leaks.
Cable
22) Check operation of flame control.
Electric
Modulator
23) Check for proper flame appearance and glow on logs.
Installer Notice:
These instructions must be left
with the appliance.
Regency IG34 Gas Inbuilt Fireplace
11
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INSTALLATION
Conversion Kit #486-967 for NG to ULPG
THIS CONVERSION MUST BE DONE BY A QUALIFIED GAS FITTER
IF IN DOUBT DO NOT DO THIS CONVERSION !!
12) Replace the yellow "NG" label with
Conversion Kit 486-967 Contains:
the red "ULPG" label.
9) Pull out the pilot hood by hand.
Qty. Part # Description
13) Carefully pull out the control box.
1 904-345 Burner Orifice #53
1 918-273 Red "ULPG" label
1 918-272 Label "Converted to ULPG"
1 910-037 LPG Pilot Injector
1 918-824 Instruction Sheet
Pilot
Hood
NOTE: The control box is held in
place with velcro.
14) Remove the heat shield from the
control box by removing the 2
screws.
1) Shut off the gas supply and unplug
the power cord.
15) Remove the control box cover by
undoing the 3 screws.
2) Remove the glass door, logs and
lava rock.
Maneuver through antenna.
Pilot
Hood
removed
3) Remove the rear log tray by remov-
ing the 2 screws. (Log tray must be
rotated to clear the burner.)
Pilot
Orifice
4) Remove the grate.
Antenna
5) Remove the burner and ensure the
aeration setting is 13 mm open.
Control Box
Cover
10) Remove the pilot orifice with the
6) Remove burner orifice with a 1/2"
wrench and discard. Use a wrench
to hold on to the elbow behind the
orifice.
allen key.
16) Remove the jumper using a plier.
11) Put in the new LPG orifice with the
allen key. Then put back the pilot
hood.
Burner
Jumper Location
7) Reinstall new burner orifice ULPG
stamped #53 and tighten.
8) Apply the conversion label "This
unit has been converted to ULPG"
over top of the serial number decal.
Jumper
Note: Aeration settings do not need
to be adjusted.
17) Reverse steps 13, 12, 11, 6, 5, 4, 3
& 2.
12
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INSTALLATION
18) Turn on gas supply and plug in power cord.
After carrying out all adjustments, block the setting screws
with paint, taking care not to obstruct the breather orifice
of the pressure.
19) Adjusting the Outlet Pressure
All the adjustments must be
carried out in the following order:
Put back the modulator plastic cap.
WARNING: To ensure the correct operation of the modu-
lator it is necessary that the plastic cap (A) is returned to
its original location.
Remove the modulator plastic cap (A) using needle nose
pliers.
Maximum pressure: Turn the unit ON to its highest input
rating. Screw in the nut (B) to increase the outlet pressure
and screw it out to decrease it. Use a 10 mm wrench.
NOTE: The outlet pressure must be set to maximum 2.51
kPa.
A
C
B
Minimum pressure: Remove one of the cables connect-
ed to the electric modulator. While holding the nut (B) with
a wrench, screw in the screw (C) to increase the pressure
and screw it out to decrease it. Use a screwdriver 6 x 1
blade.
NOTE: The outlet pressure must be set to minimum 1.6
20) Turn on gas supply and plug in power cord.
kPa.
21) At the end of all setting and adjustment operations, check
electrical installation and gas leaks.
Cable
22) Check operation of flame control.
Electric
23) Check for proper flame appearance and glow on logs.
Modulator
Installer Notice:
These instructions must be left
with the appliance.
Regency IG34 Gas Inbuilt Fireplace
13
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INSTALLATION
OPTIONAL STAINLESS STEEL INNER PANEL INSTALL
Before you start:
Stainless panels must be inspected for scratches and dimples prior to installation. All claims to be recorded at this time. Claims for
damage after installation will not receive consideration.
To protect the finish during installation and handling - cotton gloves MUST be worn at all times while handling the panels (even
when removing protective coating).
Stainless panels will discolor a little during normal operation. This is normal and should not be considered a defect.
All hand and finger marks MUST be cleaned off with a soft cloth and a stainless steel cleaner. Most stainless steel cleaners leave a
film/residue on the surface of the panels. Use an ammonia based cleaner (ie. glass cleaner) to remove this film before applying heat to
the unit. Failure to do this will result in burn stains on panels which you will be unable to remove. This is not a warranty item.
1) Remove faceplate, inner door frame and screen if
6) Remove the two side brackets and screws (set aside) - then
already installed. Refer to page 18 in the instruction manual.
remove the side panels by tilting the top in and lifting them out.
2) Remove the glass door by undoing 2 latches - lift up and out.
Refer to page 17 in the manual for detailed instructions.
7) Orient the stainless side panels with the larger fold in the
panel facing in towards the burner and facing the back of the
firebox.
3) Remove all the logs if installed and set aside carefully.
4) Loosen the 4 screws securing the brackets that hold the existing
back and side panels in place.
Larger fold in the
metal.
5) Remove the two back brackets and screws (set aside) first, then
remove the back panel by lifting it up slightly, tilt it forward,
then lift it out.
8) Secure the stainless panel with original bracket and screw - repeat
procedure on the opposite side.
9) Reinstall the (original black) back panel - secure with 2 brackets
and 2 screws (ones that were removed initially).
10) Reinstall the logs, glass door, inner door frame with screen
and finally the faceplate. See manual for detailed instructions.
Final installation of optional stainless panels.
14
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INSTALLATION
LOG SET INSTALLATION
Read the instructions below carefully and refer to the diagrams. If logs are broken do not use the unit until
they are replaced. Broken logs can interfere with the pilot operation.
The gas log kit contains the following:
a) 02-43
b) 02-45
c) 02-56
d) 02-46
e) 02-47
f) 02-48
g) 02-44
h) 902-154
i) 902-153
Rear Log
Front Right Log
Middle Left Log
Left Top Log
Center Log
Middle Right Log
Front Left Log
Embers
Vermiculite
and embers
Vermiculite
and embers
Vermiculite
and embers
Rockwool
j) 902-179/P Vermiculite
k) 946-669
Platinum Embers
(supplied with packaged manual)
3) Place Rear Log A)02-43 on the two pins on the rear
log support.
A)02-43
Pins on Rear Log Support
The "02" refer numbers (i.e. 02-43) are
molded into the rear of each log.
4) Place Front Right Log B)02-45 on the two pins as
shown.
Note: Install Optional Brick Panels prior to installing logs.
1) Carefully remove the logs from the box and unwrap
them. The logs are fragile, handle with care - do not
force into position.
2) Sprinkle the vermiculite around the firebox base. Take
some of the embers (approx. 1/3 of the bag) and
sprinkle over the vermiculite.
B)02-45
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INSTALLATION
5) Place the Middle Left Log C)02-56 on the two pins as
7) Place the notch in Center Log E)02-47 over Log B)02-
shown.
45 and across the cutout on Log A)02-43.
E)02-47
A)02-43
B)02-45
C)02-56
Notch
Cutout
Logs A)02-43, C)02-56, and B)02-45 in position
Logs D)02-46 and E)02-47 in position.
6) Place the Left Top Log D)02-46 on the pin on Log
8) Position notch in Front Right Log F)02-48 on Log
E)02-47 and push the bottom right edge against the
bracket on the burner tray and the front edge of the
rear burner.
C)02-56 and on top of the cutout on Log A)02-43.
Notch
D)02-46
F)02-48
A)02-43
C)02-56
Bracket
B)02-45
Pin
Cutout
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INSTALLATION
Front edge of
rear burner
10) Place the embers and Rockwool on the exposed front
burner tray.
A)02-43
F)02-48
Side View
Bracket
The bottom right edge of Log F)02-48 must sit snugly against
the bracket and the front edge of the rear burner.
11) Separate platinum embers and place on and around
the embers and rockwool on the burner tray. Avoid
stacking platinum embers.
9) Place Front Left Log G)02-44 onto the 2 front pins as
12) Test fire to ensure proper light off (make sure flame
flows smoothly from one end of burner to the other. If
there is any flame hesitation, check that area for any
blockage of the burner port.
shown.
G) 02-48
A) 02-43
D) 02-46
G)02-44
F) 02-47
E) 02-45
B) 02-56
C) 02-44
The "02" refer numbers (i.e. 02-43) are
molded into the rear of each log.
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INSTALLATION
GLASS DOOR INSTALLATION
STANDARD FLUSH DOOR
The standard flush door comes with a black frame. To install the frame
and glass door, simply hook the top door flange onto the top of the unit
and swing the door towards the unit, diagram 1. Be careful that the glass
gasket does not roll up; there must be a gap between the gasket and the
door lip to ensure that the door sits securely on the unit. See Diagram 2.
Diagram 1
Diagram 2
Use the hook to pull the spring out until you can put the hook
into the slot on the bottom door bracket. Repeat for 2nd spring.
See diagram 3.
To remove the flush door, reverse the above steps.
Diagram 3
To remove the flush door, reverse the above steps.
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INSTALLATION
FACEPLATE & OPTIONAL PLINTH TRIM ASSEMBLY
1) Lay the faceplate panels flat, face down on something soft so they don't scratch.
2) Take the top faceplate and align the holes in it with the holes in the side panels.
Secure with provided nuts and bolts.
IG34 Faceplate Assembly / Plinth
1
1
1
1
6
1
336-914
366-942
336-016
336-072F
904-576
336-012
Faceplate / Trim Kit
Plinth Kit (optional)
Mesh Screen Door
Mesh Bottom Screen
#8 Phillips pan head screws
Bottom Door
Plinth Trim Option:
Plinth Trim Kits are an option that can be used to finish off the installation when the bottom of the fireplace is higher than the
hearth or to raise the fireplace.
1) Lay the faceplate side panels flat, face down on something soft so they don't scratch.
2) Attach the Plinth Trim to the bottom of the faceplate side panels with the screws provided.
3) Install faceplate on unit - see next page.
SCREEN INSTALLATION
1) Hook the screen over the top of the door frame - lower until
2) Flip door frame and screen over - locate the bracket tab at
screen is flush with the door frame.
the bottom of the door frame - fold the tab over 90º to secure
the screen in place.
3) Install screen and door frame on to unit - follow directions
on next page.
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INSTALLATION
FACEPLATE AND DOOR FRAME INSTALLATION
4) Push both bottom frame hinges down on the metal lip until
1) Position faceplate on unit lining up screw holes on
they are fully seated.
faceplate with screw holes on unit - secure with 4 screws.
5) Flip bottom louver up to close.
2) Install lower screw below glass door - secure with 4 screws.
6) Install the door frame by hooking the top flange over the
top of the glass door.
Note: Ensure that the flanges on the sides of the firebox
are on the outside, when installing the faceplate
(see below).
Faceplate
Flange on firebox
3) Fold down the 2 hinges on the bottom frame to a flat
position.
The bottom frame is installed with a friction fit - the
opening in the corner of each hinge slides over the
metal lip located on the floor of the unit.
Note: Ensure the bottom frame is positioned properly
before installing, by making sure there is equal spacing on
either side.
Door Frame
Glass Door
7) Lower the door frame gently into place.
8) To uninstall - reverse procedure.
Openings on hinge
Metal Lip
Completed Faceplate & Door Frame Installation
with Safety Screen
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INSTALLATION
THERMODISC INSTALLATION
1) Install faceplate and door frame as per previous page.
5) Secure wiring along the vertical right side of the faceplate
(facing the back of the faceplate) with supplied grey adhesive clips.
2) After faceplate has been installed - place the touch pad (facing
out) in the knockout located on the left side of the faceplate.
3) Secure with 2 screws as shown below.
Back of Faceplate
6) Slide unit into final position.
4) Take the limit switch harness and slide the thermodisc into the
bracket located on the top backside of the faceplate. Secure with
2 screws as shown below.
Thermodisc
Bracket
Back of Faceplate
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INSTALLATION
FINAL CHECK
Before leaving this unit with the customer, the installer must ensure that the appliance is firing correctly. This includes:
1) Clocking the appliance to ensure the correct firing rate (rate noted on label) at 15 minutes.
2) If required, adjusting the primary air to ensure that the flame does not carbon. First allow the unit to burn for 15 min. to stabilize.
3) Check for proper draft.
CAUTION
Any alteration to the product that causes sooting or carboning that results in damage to the exterior facia is not the
responsibility of the manufacturer.
WIRING
This unit is polarity sensitive and will
not operate if polarity is incorrect.
CAUTION: Labelallwirespriortodisconnection
when servicing controls. Wiring errors can
cause improper and dangerous operation.
Caution: Ensure that the wires do not
touch any hot surfaces and are away
from sharp edges.
STANDARD WIRING
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OPERATING INSTRUCTIONS
OPERATING
INSTRUCTIONS
SUMMARY OF
CONTROLS
FIRST FIRE
The FIRST FIRE in your heater is part of the
paint curing process. To ensure that the paint
is properly cured, it is recommended that you
burn your fireplace for at least four (4) hours the
first time you use it with the fan on.
Beforeoperatingthisappliance,proceedthrough
the following check list.
On/Off Button
Iftheunit isswitchedoff,pressingandreleasing
this button once will switch the unit on. The unit
will resume its last settings.
1) Read and understand these Instructions
before operating this appliance.
When first operated, the unit will release an
odour caused by the curing of the paint and the
burning off of any oils remaining from manufac-
turing. Smoke detectors in the house may go off
at this time. Open a few windows to ventilate
the room for a couple of hours. The glass may
require cleaning.
Iftheunitisswitchedon, pressingandreleasing
this button once will switch the unit off.
2) Check to see that all wiring is correct and
enclosed to prevent possible shock.
Flame:
Increase - If the unit is switched on, pressing
and releasing the flame plus (+) button once will
increase the flame height to the next available
high setting.
3) Check to ensure there are no gas leaks.
4) Make sure the glass door is in place. Never
operate the appliance with the door glass
removed.
NOTE: The main burner will always start on
"HIGH" and resume it's last setting after
20 seconds of operation.
Decrease - If the unit is switched on, pressing
and releasing the flame minus (-) button once
will decrease the flame height to the next avail-
able low setting.
5) Verify that all flueing and the cap is unob-
structed.
NOTE: Whentheglassiscoldandtheappliance
is lit, it may cause condensation and fog
the glass. This condensation is normal
and will disappear in a few minutes as
the glass heats up.
6) Verify log placement.
Fan:
Increase - If the unit is switched on, pressing
and releasing the fan plus (+) button once will
increase the fan speed to the next available
high setting.
7) The unit should never be turned off and on
again without a minimum of a 60 second
wait.
DO NOT ATTEMPT TO CLEAN THE
8) When lighting the appliance, the inside of
the glass may fog up. This will burn off after
a few minutes of operation.
GLASS WHILE IT IS STILL HOT!
Decrease - If the unit is switched on, pressing
and releasing the fan minus (-) button once will
decrease the fan speed to the next available
low setting.
DO NOT BURN THE APPLIANCE WITH-
OUT THE GLASS FRONT IN PLACE.
LIGHTING
INSTRUCTIONS
FAN OPERATION
REMOTE CONTROL
Set the fan speed on the control panel at the top
rear of the unit to adjust to the desired speed.
Use the Regency Remote Control Kit approved
for this unit. Use of other systems may void
your warranty.
1) Plug the power cord into a power outlet.
Pressing and releasing the plus (+) FAN button
will change the fan speed as follows:
2) Press and release the ON/OFF switch once
to start the unit. The LED will be lit.
The remote control kit comes with a hand held
transmitter and a wall mounting plate.
OFF -> LOW -> MEDIUM -> HIGH -> OFF,
etc.
3) After approximately 8 seconds the spark
ignition system will spark for 8 seconds to
light the main burner.
1) Choose a convenient location to mount
the hand held transmitter, protection from
extreme heat is very important.
Pressingandreleasingtheminus(-)FANbutton
will be the reverse of the above.
4) Ifthemainburnerdoesnotlight, repeatstep
2 to restart the unit.
By using the wall mounting plate to house the
transmitter, the remote can also be used as a
wall thermostat.
Fan must be running at all times
when the unit is in operation.
SHUTDOWN
INSTRUCTIONS
1) Press the ON/OFF switch once.
ADJUSTING FLAME
HEIGHT
2) The LED will flash.
Therearesixflamesettingsthatcanbeadjusted
bypressingandreleasingtheplus(+)and minus
(-) FLAME button.
3) Turn off all electric power to the appliance
if service is to be performed.
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OPERATING INSTRUCTIONS
NORMAL OPERATING
SOUNDS OF
COPY OF LIGHTING INSTRUCTION PLATE
GAS APPLIANCES
FOR YOUR SAFETY READ BEFORE LIGHTING
This appliance must be installed in accordance with local codes, if any; if not,
follow the current CAN1-B149/ANSI Z 223.1 (Australia: AS5601-2004, New Zealand: NZS 5261)
It is possible that you will hear some sounds
fromyourgasappliance.Thisisperfectlynormal
due to the fact that there are various gauges
and types of steel used within your appliance.
Listedbelowaresomeexamples.Allarenormal
operatingsoundsandshouldnotbeconsidered
as defects in your appliance.
WARNING: If you do not follow these instructions exactly, a fire or explosion may result
causing property damage, personal injury or loss of life. Improper installation, adjustment,
alteration, service or maintenance can cause injury or property damage. Refer to the
owner’s information manual provided with this appliance. For assistance or additional
information consult a qualified installer, service agency or gas supplier.
A) BEFORE LIGHTING smell all around the appliance area
for gas. Be sure to smell next to the floor because some
gas is heavier than air and will settle on the floor.
B) Donotusethisapplianceifanyparthasbeenunderwater.
Immediately call a qualified service technician to inspect
theapplianceandtoreplaceanypartofthecontrolsystem
and any gas control which has been under water.
Blower:
Regency gas appliances use high tech blowers
to push heated air farther into the room. It is not
unusual for the fan to make a "whirring" sound
when ON. This sound will increase or decrease
in volume depending on the speed setting of
your fan speed control.
WHAT TO DO IF YOU SMELL GAS
- Do not try to light any appliance
This appliance needs fresh air for safe operation and
must be installed so there are provisions for adequate
combustion and ventilation air.
- Do not touch any electric switch, do not use any
phone in your building
- Immediately call your gas supplier from a neighbors
phone. Follow the gas supplier’s instructions.
- If you cannot reach your gas supplier, call the
fire department.
Burner Tray:
CAUTION: Hot while in operation. Do not touch. Severe Burns may result. Due to high
surface temperatures keep children, clothing and furniture, gasoline and other liquids
having fammable vapors away. Keep burner and control compartment clean. See installation
and operating instructions accompanying appliance.
The burner tray is positioned directly under the
burner tube(s) and logs and is made of a differ-
ent gauge material from the rest of the firebox
and body. Therefore, the varying thicknesses of
steelwillexpandandcontractatslightlydifferent
rates which can cause "ticking" and "cracking"
sounds. You should also be aware that as there
are temperature changes within the unit these
sounds will likely re-occur. Again, this is normal
for steel fireboxes.
LIGHTING INSTRUCTIONS
STOP! Read the safety information above on this label.
1) Plug the power cord into a power outlet.
3) After approximately 8 seconds the spark ignition
system will spark for 8 seconds to light the main
burner.
2) Press and release the ON/OFF switch once to start
the unit. The LED will be lit.
4) If the main burner does not light, repeat step 2 to
restart.
Gas Control Valve:
As the gas control valve turns ON and OFF, a
dullclickingsoundmaybeaudible,thisisnormal
operation of a gas regulator or valve.
TO TURN OFF GAS APPLIANCE
1) Press the ON/OFF switch once.
2) The LED will flash.
3) Turn off all electric power to the unit if service is
to be performed.
Unit Body/Firebox:
Different types and thicknesses of steel will
expand and contract at different rates resulting
in some "cracking" and "ticking" sounds will be
heard throughout the cycling process.
You may shut off the pilot during prolonged non use periods to conserve fuel.
918-247b
DO NOT REMOVE THIS INSTRUCTION PLATE
RESETTING THE UNIT
WARNING:
DO NOT SPRAY AEROSOLS IN THE VICINITY OF
THIS APPLIANCE WHILE IN OPERATION.
If the appliance goes to 'lockout', the system
will have to be reset by depressing the reset
button - located behind bottom louver.
*Important: Wait at least 5 min for any un-
burned gas to clear before resetting the
appliance.
1) Open the bottom louver on the unit.
2) Press and release the reset button - once.
The button is located near the gas valve.
3) Wait for approximately 3 seconds - the
pilot sparks can be heard and seen. It will
take approximately 2 to 3 seconds for the
flame to be lit.
"Appliances incorporating a live fuel effect, and designed to
operate with luminous flames, may exhibit slight carbon
deposition."
NOTE: Wait 30 seconds between reset
attempts.
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MAINTENANCE
WARNING: CHILDREN AND
ADULTS SHOULD BE ALERTED
TO THE HAZARDS OF HIGH
SURFACE TEMPERATURE AND
SHOULD STAY AWAY TO AVOID
BURNS OR CLOTHING IGNITION.
YOUNG CHILDREN SHOULD BE
CAREFULLYSUPERVISEDWHEN
THEY ARE IN THE SAME ROOM
AS THE APPLIANCE.
MAINTENANCE
INSTRUCTIONS
LOG REPLACEMENT
Theunitshouldneverbeusedwithbrokenlogs.
Unplugthepowercordandallowtheunittocool
beforeopeningdoortocarefullyremovethelogs.
Ifforanyreasonalogshouldneedreplacement,
you must use the proper replacement log. The
position of these logs must be as shown in the
diagram under Log Installation.
Any maintenance required accessing the
glass door of the unit must be performed
by an authorized service person.
1) Always unplug the power cord before
cleaning. For relighting, refer to lighting
instructions. Keep the burner and control
compartment clean by brushing and vacu-
uming at least once a year. When cleaning
the logs, use a soft clean brush as the logs
are fragile and easily damaged.
Note: Improper positioning of logs may
createcarbonbuild-upandwillalter
the unit’s performance which is not
covered under warranty.
2) Clean glass (never when unit is hot), appli-
ance, louvres, and door with a damp cloth.
Never use an abrasive cleaner. The gold
louvres (and optional gold door) may be
scratched if abrasives are used to clean
them.
DOOR GLASS
REPLACEMENT
Your Regency stove is supplied with high tem-
perature, 5 mm Neoceram ceramic glass that
willwithstandthehighestheatthatyourunitwill
produce. Intheeventthatyoubreakyourglass
by impact, purchase your replacement from an
authorisedRegencydealeronly, andfollowour
step-by-step instructions for replacement.
The heater is finished in a heat resistant
paint and should only be refinished with
heat resistant paint (not with wall paint).
Regency uses StoveBright Paint - Metallic
Black #6309.
CAUTION: ANYSAFETYSCREEN
ORGUARDREMOVEDFORSERV-
ICING AN APPLIANCE MUST BE
REPLACED PRIOR TO OPERAT-
ING THE APPLIANCE.
3) Make a periodic check of burner for proper
position and condition. Visually check the
flameoftheburnerperiodically,makingsure
the flames are steady; not lifting or floating.
If there is a problem, call an authorized
service person.
WARNING: do not operate appli-
ance with the glass front removed,
cracked or broken. Replacement
of the glass should be done by
a licensed or authorised service
person.
CLOTHING OR OTHER FLAM-
MABLE MATERIALSHOULD NOT
BE PLACED ON OR NEAR THE
APPLIANCE.
4) The appliance and flueing system must be
inspected before use, and at least annu-
ally, by an authorized field service person,
to ensure that the flow of combustion and
ventilation air is not obstructed.
Flush Glass Replacement
Slide old glass out of the side frames and
replace with new glass.
During the annual service call, the burners
should be removed from the burner tray
and cleaned. Replace the embers - do not
block the burner ports.
DO NOT USE THIS APPLIANCE
IF ANY PART HAS BEEN UNDER
WATER. IMMEDIATELY CALL AN
AUTHORIZED SERVICE TECHNI
CIAN TO INSPECT THE APPLI-
ANCE AND TO REPLACE ANY
PARTOFCONTROLSYSTEMAND
ANY GAS CONTROL WHICH HAS
BEEN UNDER WATER.
GLASS GASKET
5) Keep the area near the appliance clear and
free from combustible materials, gasoline
and other flammable vapours and liquids.
If the glass gasket requires replacement use
glass gasket (Part # 936-155).
6) Verify proper operation after servicing.
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MAINTENANCE
FAN MAINTENANCE
To Remove Fan:
1) Turn the unit off and allow it to cool to room temperature,
2) Unplug or disconnect power source to stove.
3) Open the bottom louvre.
4) Remove screws that secure protective screen.
5) Remove door frame and screen
6) Remove the ECS harness from the back clip.
7) Pull out the ECS box.
NOTE: The ECS box is held in place with velcro.
8) Remove the 2 screws that secure the fan in place.
9) Carefully slide the fan to the front, rotate it 45 degrees and slide it out simultaneously with the ECS box.
Resistor
Connectors
Fan
Connectors
Fan Ground
Cable
10) Disconnect all the connectors from the fan and resistor.
11) Remove the fan ground cable.
12) Reverse the above steps to install the new fan.
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MAINTENANCE
VALVE ASSEMBLY REPLACEMENT
1) Unplug or disconnect the power source to the stove and shut off gas supply.
2) open bottom louvre and remove protective screen.
3) Remove the door frame and safety screen.
4) Remove the glass door, logs, and black or stainless inner liner, if installed.
5) Remove the rear log tray, burner and grate.
6) Disconnect gas line from the valve.
7) Remove the firebox base plate by removing the 10 screws which hold it in place.
8) Remove all the wire connectors from the valve and spark ignitor.
9) Remove the valve tray assembly.
10) To replace the valve tray assembly, simply reverse the above steps.
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PARTS LIST
ELECTRONIC COMPONENTS PARTS LIST
910-936
910-082
910-089
910-088
910-912
910-084
910-527
910-935
910-080
910-083
910-916
910-906
910-514
910-521, 910-522, 910-523, 910-525
FG37
FG38
FG39 PG33 PG36 HG35 PG121/PG131 IG35 IG34
PG36D
910-909 Fan Resistor
910-936 Intermittent Pilot
910-082 Direct Spark Ignitor
910-089 Flame Cable
910-088 Spark Cable
910-084 Control Box
910-527 Manual Control
910-080 Valve
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
910-521 Control Box Cable (1)
910-522 Control Box Cable (2)
910-523 Control Box Cable (3)
910-525 Control Box Cable (4)
(1)
(2)
N/A*
(2)
(2)
N/A*
(2)
(3)
(4)
910-912 Ignition Module to Valve Cable
N/A
N/A
N/A
N/A
(1)
910-906 Reset Switch
N/A
(1)
910-083 Ignition Module (1)
910-922 Ignition Module (2)
(2)
(2)
(2)
(2)
(2)
(2)
(2)
910-514 Jumper
N/A
N/A
N/A
N/A
N/A
910-935 Manual Control Switch
N/A
*Note: The Control Box Cable wires for the FG38 come separately: 910-502, 910-505, 910-506, 910-507, 910-509
The Control Box Cable wires for the IG35 come separately: 910-530, 910-504, 910-528
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PARTS LIST
MAIN ASSEMBLY
Part #
Description
Part #
Description
1) 910-169/P Fan Motor (240 V)**
10) 910-936
910-947
Pilot Assy (NG) - 3 flame convertible top
Pilot Assy (LPG) - 3 flame convertible top
2) 910-995
Thermodisc**
11) 904-240
904-645
Orifice #37 (NG)
Orifice #51 (LP)
3) 486-968
486-967
LPG Conversion Kit**
ULPG Conversion Kit**
12) 336-013
13) 936-155
14) 940-307/P Neoceram Glass
Glass Door Frame
Gasket Tadpole Tape
4) 336-574/P Valve Assembly - NG
336-576/P Valve Assembly - LPG
5) 910-080
SIGMA Valve 845
948-223
918-793
Logo Plate
Manual
6) 336-001
Valve Tray Gasket**
7) 402-526
8) 336-535
9) 402-935
Grate Assembly**
Burner Assembly - NG/LPG
Log Set**
*Not available as a replacement part.
** Part not shown.
14
4
10
11
8
12
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PARTS LIST
FACEPLATE ASSEMBLY
Part #
Description
14) 336-914 Faceplate & Trim Complete - Regular
15) 366-942 Plinth Kit
16) 336-532 Flush Screen Door**
*Not available as a replacement part.
15
14
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WARRANTY
Regency® Fireplace Products are designed with reliability and simplicity in mind. In addition, our internal Quality Assurance Team carefully inspects each
unit thoroughly before it leaves our door. Regency is pleased to extend this limited lifetime warranty to the original purchaser of a Regency® Product.
®
The Warranty: Lifetime
Covered under the agreement are the following components: The combustion chamber, heat exchanger, burner tubes/pans, logs, glass crystals, ceramic spa stones,
pebbles, brick panels and gold plating (against defective manufacture only) are covered under the Limited Lifetime Warranty for five (5) years for parts and labour and
parts only thereafter.
External casting, surrounds and grills are covered against cracks and warps resulting from manufacturer defects, parts and labour for one (1) year from the date of
purchase and parts only thereafter.
Special Finishes - One year on stainless steel panels, nickel overlays, nickel faceplates, brushed nickel and antique copper full screens and doors. You can expect some
changes in color as the product "ages" with constant heating and cooling. FPI warranties the product for any manufacturing defects on the original product. However,
the manufacturers warranty does not cover changing colors and marks, ie. finger prints, etc applied after the purchase of the product. Damage from the use of abrasive
cleaners is not covered by warranty.
Electrical components such as fans, switches, ignition modules, wiring, thermodiscs, remote control, thermopiles, thermocouples and gas valves are covered for one
year for parts and labour from the date of purchase.
The warranty on brass parts is for one year, no labour. The brass is not warranted against tarnishing.
Repair/replacement parts purchased by the consumer from Regency® after the original coverage has expired on the unit will carry a 90 day warranty valid with a receipt
only. Any item shown to be defective will be repaired or replaced at our discretion. No labour coverage is included with these parts.
Conditions:
All installations must be performed by a qualified gas fitter and installed according to all applicable local and national codes. Also, all service work must be carried out
by a qualified gas service person provided by the selling dealer. It is the responsibility of the installer to ensure that the appliance is firing as per rating plate. Any part
or parts of this unit which in our judgement show evidence of such defect will be repaired or replaced at Regency®'s option, through an accredited distributor or agent
provided that the defective part be returned to the distributor or agent Transportation Prepaid, if requested. In areas where there is not an approved service agent or
the closest approved service agent is situated more than thirty (30) kilometres from the installation, Regency is not obliged to arrange warranty repairs and travel and/
or additional labour charges will apply.
Porcelain/Enamel - Absolute perfection is neither guaranteed nor commercially possible. Any chips must be reported and inspected by an authorised dealer within three
days of installation. Reported damage after this time will be subject to rejection.
It is the general practice of Regency® to charge for larger, higher priced replacement parts and issue credit once the replaced component has been returned to Regency
and evaluated fro manufacturer defect.
At all time Regency reserves the right to inspect product in the field which is claimed to be defective.
All claims must be submitted to Regency® by authorised selling dealers. It is essential that all submitted claims provide all of the necessary information including customer
name, purchase date, serial #, type of unit, problem, and part or parts requested, without this information the warranty will be invalid.
Exclusions:
This limited Lifetime Warranty does not extend to or include paint, door or glass gasketing or trim. It does not cover installation and operational related problems such as
over-firing, downdrafts or spillage caused by environmental conditions, nearby trees, buildings, hilltops, mountains, inadequate flueing or ventilation, excessive offsets,
negative air pressures caused by insufficient make up air, mechanical systems such as furnaces, fans, clothes dryers etc.
Embers, rockwool, gaskets, door handles and paint are not covered under the terms of this warranty policy.
Regency® will not be liable for acts of God, or acts of terrorism, which cause malfunction of the appliance.
Performance problems due to operator error will not be covered by this warranty policy.
The warranty does not extend to any part or parts which show evidence of misuse or abuse, neglect, accident, lack of maintenance, or improper installation.
Products made by other manufacturers and used in conjunction with the operation of this appliance without authorisation from Regency®, may nullify your warranty on
this product.
Regency shall in no event be liable for any special, indirect consequential damages of any nature whatsoever which are in excess of the original purchase price of the
product. Any alteration to the unit which causes sooting or carboning that results in damage to the exterior facia is not the responsibility of FPI.
SUBJECT TO CHANGE.
DISTRIBUTORS:
Western Australia
Air Group Australia
28 Division St
Eastern Australia
FIREPLACE PRODUCTS AUSTRALIA PTY. Ltd.
21-23 South Link
Welshpool WA 6106
Dandenong, VIC 3175
NOTE: PLEASE RETAIN YOUR INVOICE AS PROOF OF PURCHASE FOR WARRANTY VERIFICATION
INCORRECT INSTALLATION, ELECTRICAL SURGES WHICH MAY CAUSE DAMAGE TO ELECTRICAL COMPONENTS/ GAS VALVES OR
GAS PRESSURE SETTINGS ARE NOT COVERED BY WARRANTY
A SERVICE OR CALL OUT FEE WILL BE CHARGED IN THESE CIRCUMSTANCES.
Regency IG34 Gas Inbuilt Fireplace
31
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FIREPLACE PRODUCTS AUSTRALIA PTY. LTD.
21-23 SOUTH LINK, DANDENONG SOUTH
VICTORIA, 3175
AUSTRALIA
© Copyright 2009, FPI Fireplace Products International Ltd. All rights reserved.
Printed in Canada
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