RCA Cordless Telephone 2 9680 User Guide
2-9680  
10-Channel  
Cordless Telephone  
User’s Guide  
We bring good things to life.  
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FCC REGISTRATION INFORMATION  
Your GE telephone equipment is registered with the Federal Communications Commission and is in compliance with  
parts 15 and 68, FCC Rules and Regulations.  
1
Notification to the Local Telephone Company  
On the bottom of this equipment is a label indicating, among other information, the FCC Registration number and  
Ringer Equivalence Number (REN) for the equipment. You must, upon request, provide this information to your  
telephone company.  
The REN is useful in determining the number of devices you may connect to your telephone line and still have all  
of these devices ring when your telephone number is called. In most (but not all) areas, the sum of the RENs of all  
devices connected to one line should not exceed 5. To be certain of the number of devices you may connect to your  
line as determined by the REN, you should contact your local telephone company.  
Notes  
• This equipment may not be used on coin service provided by the telephone company.  
• Party lines are subject to state tariffs, and therefore, you may not be able to use your own telephone equipment if  
you are on a party line. Check with your local telephone company.  
• Notice must be given to the telephone company upon permanent disconnection of your telephone from your  
line.  
Rights of the Telephone Company  
2
Should your equipment cause trouble on your line which may harm the telephone network, the telephone  
company shall, where practicable, notify you that temporary discontinuance of service may be required. Where  
prior notice is not practicable and the circumstances warrant such action, the telephone company may temporarily  
discontinue service immediately. In case of such temporary discontinuance, the telephone company must: (1)  
promptly notify you of such temporary discontinuance; (2) afford you the opportunity to correct the situation; and  
(3) inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E  
of Part 68, FCC Rules and Regulations.  
The telephone company may make changes in its communications facilities, equipment, operations of procedures  
where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations.  
If these changes are expected to affect the use or performance of your telephone equipment, the telephone  
company must give you adequate notice, in writing, to allow you to maintain uninterrupted service.  
INTERFERENCE INFORMATION  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This  
device may not cause harmful interference; and (2) This device must accept any interference received, including  
interference that may cause undesired operation.  
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of  
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential  
installation.  
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance  
with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that  
interference will not occur in a particular installation.  
If this equipment does cause harmful interference to radio or television reception, which can be determined by  
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the  
following measures:  
•
•
•
•
Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is “receiving” the  
interference).  
Reorient or relocate and increase the separation between the telecommunications equipment and receiving  
antenna.  
Connect the telecommunications equipment into an outlet on a circuit different from that to which the receiving  
antenna is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
If these measures do not eliminate the interference, please consult your dealer or an experienced radio/television  
technician for additional suggestions. Also, the Federal Communications Commission has prepared a helpful  
booklet, “How To Identify and Resolve Radio/TV Interference Problems.” This booklet is available from the U.S.  
Government Printing Office, Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when  
ordering copies.  
HEARING AID COMPATIBILITY  
This telephone system meets FCC standards for Hearing Aid Compatiblility.  
FCC NUMBER IS LOCATED ON THE CABINET BOTTOM  
REN NUMBER IS LOCATED ON THE CABINET BOTTOM  
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INTRODUCTION  
Your GE cordless phone is designed to give you flexibility in use, and high  
quality performance. To get the most from your new phone, we suggest  
that you take a few minutes right now to read through this instruction  
manual.  
Read “Getting Started” and “Cordless Phone Basics” to learn how to  
install, set up, and use the basic features of the phone.  
The sections that follow show you the advanced features, and give you  
maintenance and service information.  
If you have any questions, be sure to check the Table of Contents on this  
page, the Troubleshooting Guide, or the Index to quickly find the solution.  
TABLE OF CONTENTS  
GETTING STARTED ............................. 2  
INSTALLATION AND SETUP ................ 3  
MODULAR JACK REQUIREMENTS ... 3  
CORDLESS PHONE BASICS ................... 4  
MAKING A CALL ............................ 4  
PHONE-IN-USE LIGHT .................. 4  
REDIAL ...................................... 4  
RECEIVING A CALL .......................... 4  
VOLUME SWITCH ........................... 5  
RINGER SWITCH ............................. 5  
FLASH BUTTON ........................... 5  
PAGING THE HANDSET .................... 5  
ADVANCED FEATURES ......................... 6  
CHANNEL BUTTON.......................... 6  
THE MEMORY FEATURE ................... 6  
STORING A NUMBER IN MEMORY .. 6  
CHANGING A STORED NUMBER ..... 6  
DIALING A STORED NUMBER ......... 6  
CHAIN DIALING FROM MEMORY ..... 7  
TEMPORARY TONE .......................... 7  
CHANGING THE BATTERY ..................... 8  
BATTERY SAFETY PRECAUTIONS .... 9  
GENERAL PRODUCT CARE ................... 9  
APPENDIX A: HANDSET SOUND  
SIGNALS ...................................... 10  
APPENDIX B: TROUBLESHOOTING  
GUIDE ......................................... 10  
APPENDIX C: CAUSES OF POOR  
RECEPTION ................................... 12  
SERVICE ......................................... 12  
INDEX ............................................ 15  
WARRANTY .................................... 16  
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GETTING STARTED  
Make sure your package includes the items shown here.  
PHONE  
ON/OFF  
CHANNEL  
ABC  
JKL  
DEF  
1
4
7
2
5
8
3
GHI  
MNO  
WXY  
6
9
PRS  
TONE  
TUV  
CHARGE  
IN USE  
OPER  
0
#
PAGE/FIND  
*
MEMORY  
FLASH  
REDIAL  
AC power supply  
Telephone line cord  
Base  
Handset  
BEFORE YOU BEGIN  
Your GE phone has a lot of features that work behind the scenes to give  
you better quality sound and more flexibility in use.  
• 10-Channel Selection with AutoScan. Automatically scans channels  
in order to find the one most likely to be clear of interference.  
• Crystal Clear Sound™ with Compandor. Extends the effective  
range of your cordless telephone and helps to eliminate static and  
interference.  
• Dual-Wave™ Noise Filter. Two-stage filtering system that removes  
noise.  
• Digital Security System. When you place the handset in the base, the  
unit verifies it’s security code which prevents false ringing from other  
cordless telephones. After a power outage or battery replacement, you  
should place the handset in the base for about 20 seconds to reset the  
code.  
• Antennas. Sized smaller to give you greater flexibility for placement of  
the base, and still maintain maximum range and mobility for the  
handset.  
• Distinctive Ring Capability. Lets you receive distinctive ringing  
patterns if you have this service through your local phone company.  
• FCC Registered  
• UL Listed  
• Hearing Aid Compatible  
2
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MODULAR JACK REQUIREMENTS  
You need an RJ11 type modular jack, which is the most  
common type of phone jack and might look like the one  
pictured here. If you don’t have a modular jack, call your  
local phone company to find out how to get one installed.  
INSTALLATION AND SETUP  
1 Plug the telephone line  
cord into the base and  
into a modular jack.  
2 Plug the power supply  
cord into the base, and  
then the power supply in  
an AC outlet.  
LSE/TONE  
PULSE/TONE switch  
NOTE: Use only the Thomson 5-2348 power supply that came with this unit.  
Using other adapters may damage the unit.  
3 Raise the base antenna.  
4 Set the PULSE/TONE switch to TONE for Touch-Tone service, or PULSE  
for rotary service. If you don’t know which type of service you have,  
check with the phone company.  
5 Place handset in the base (facing either  
1
2
3
4
5
direction) to charge for 12 hours.  
6
7
8
9
0
PHONE  
ON/OFF  
CHANNEL  
AREA CODE  
PHONE NUMBER  
OR  
ABC  
JKL  
DEF  
The CHARGE/IN USE light comes on  
indicating that the battery is charging.  
1
4
7
2
5
8
3
GHI  
MNO  
WXY  
6
9
PRS  
TUV  
TONE  
OPER  
0
#
*
MEMORY  
FLASH  
REDIAL  
6 Turn on the RINGER switch so the  
CHARGE  
IN USE  
CHARGE  
IN USE  
PAGE/FIND  
PAGE/FIND  
handset rings for incoming calls.  
CHARGE/IN USE light  
RINGER switch  
3
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CORDLESS PHONE BASICS  
MAKING A CALL  
The only two things you need to know to make a call are:  
•
•
Press the PHONE ON/OFF button before you dial.  
Press PHONE ON/OFF or place the handset in the base to hang up.  
Otherwise, it works just like any other phone.  
CAUTION: Because cordless phones operate on electricity, you should have at  
least one phone in your home that isn’t cordless, in case the power in your  
home goes out.  
PHONE-IN-USE LIGHT  
You know the phone is on when you see the Phone-in-  
Use light on the handset come on.  
PHONE  
ON/OFF  
CHANNEL  
Phone-in-Use Light  
REDIAL  
Press the REDIAL button to redial the last number you called. If you get a  
busy signal, and want to keep dialing the number, just press REDIAL again  
(you don’t have to turn the phone off and back on).  
RECEIVING A CALL  
The Auto Answer feature lets you just pick up and talk when you receive a  
call while the handset is in the base. If a call is answered on an extension  
phone, Auto Answer stays active for about 10 seconds after the call is  
picked up.  
To answer a call when the handset is out of the base, you must press  
PHONE ON/OFF before you can talk.  
4
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TIP: Be careful when you pick up the handset from the base during an in-  
coming call. If you press the PHONE ON/OFF button more than 2-3 seconds  
after picking up the handset, you might hang up on the caller.  
FLASH BUTTON  
Use the FLASH button to activate customer calling services such as call  
waiting or call transfer, which are available through your local phone  
company.  
TIP: Don‘t use PHONE ON/OFF to activate customer calling services such as  
call waiting, or you‘ll hang up the phone.  
Handset VOLUME  
control  
VOLUME SWITCH  
Controls the volume of the handset's earpiece.  
H I G H  
V O L U M E  
N O R M  
RINGER SWITCH  
The RINGER switch must be ON for the handset  
RINGER switch  
to ring during incoming calls (or when paging the  
handset). To conserve battery power, turn off the  
RINGER switch when you are within hearing  
range of an extension phone.  
O N  
R I N G E R  
O F F  
PAGING THE HANDSET  
Press the PAGE/FIND button on the base to get  
the attention of the person using the phone, or  
to locate a misplaced handset. Remember that  
the RINGER switch must be ON for the handset  
to ring.  
CHARGE  
IN USE  
PAGE/FIND  
PAGE/FIND button  
5
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ADVANCED FEATURES  
CHANNEL BUTTON  
You might need to manually change the channel in  
order get rid of static. Press and release the CHANNEL  
button to advance to the next channel (until you get a  
clear channel).  
PHONE  
ON/OFF  
CHANNEL  
CHANNEL button  
THE MEMORY FEATURE  
Store up to 10 numbers in memory for quick dialing.  
STORING A NUMBER IN MEMORY  
The phone must be OFF when you store numbers.  
1 Press the MEMORY button.  
PHONE  
ON/OFF  
CHANNEL  
ABC  
JKL  
DEF  
1
4
7
2
5
8
3
GHI  
MNO  
WXY  
6
9
2 Dial the number (up to 24 digits).  
PRS  
TONE  
TUV  
OPER  
0
#
*
3 Press MEMORY and then press a number key (0-9) to  
MEMORY  
FLASH  
REDIAL  
store the dialed number in that memory location.  
4 Record whose number is stored in the location on the  
memory directory card on the back of the handset.  
MEMORY button  
CHANGING A STORED NUMBER  
Use the same procedure to change a stored number as you do to store a  
number—in a sense, you’re just reassigning the memory location.  
DIALING A STORED NUMBER  
1 Make sure the phone is ON.  
2 Press MEMORY, and then press the number for that memory location.  
CAUTION: If you make test calls to emergency numbers stored in memory,  
remain on the line and briefly explain the reason for the call to the dispatcher.  
Also, it’s a good idea to make these calls in off-peak hours, such as early  
morning or late evening.  
6
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CHAIN DIALING FROM MEMORY  
Use this feature to make calls which require a sequence of numbers, for  
instance if you use a calling card for a frequently called long distance  
number. Basically, you dial each part of the sequence from memory.  
The following example shows how you can use chain dialing to make a  
call through a long distance service:  
The Number For  
Memory Location  
Long distance access number  
Authorization code  
Frequently called long distance number  
7
8
9
1 Make sure the phone is ON.  
2 Press MEMORY and then press 7.  
3 When you hear the access tone, press MEMORY and then press 8.  
4 At the next access tone, press MEMORY and then 9.  
TIP: Wait for the access tones before pressing the next memory button, or  
your call might not go through.  
TEMPORARY TONE  
This feature enables Pulse (rotary) service phone users to access Touch-  
Tone services offered by banks, credit card companies, etc. by pressing the  
TONE button to temporarily make the phone Touch-Tone compatible. To  
get information about your bank account, for example, you would:  
1 Call the bank’s information line.  
2 Press the TONE button(  
) after your call is answered.  
*
3 Follow the voice instructions to complete your transaction.  
4 Hang up when finished. The phone returns to Pulse (rotary) service.  
7
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CHANGING THE BATTERY  
The handset runs on a consumer-replaceable nickel cadmium battery pack.  
If you experience any of the following problems, you may need to replace  
the battery pack:  
•
•
Short talk time  
Limited range  
•
•
Poor sound quality  
CHARGE/IN USE light fails to light  
Make sure phone is OFF before you replace battery.  
1 Slide open  
the battery  
compartment  
door.  
2 Unscrew and  
remove the  
3 Pull out the  
4 Remove the  
battery plug.  
battery pack.  
bracket holding  
battery in place.  
Plug  
Bracket  
O N  
R I N G E R  
O F F  
6 Replace the  
bracket and  
secure it with  
the screw.  
8 Charge the  
battery for 12  
hours before  
use.  
5 Replace and  
plug in the new  
battery pack  
7 Replace the  
battery  
compartment  
door.  
(use catalog  
#BT-12 or AT&T  
replacement  
battery #4051.)  
PHONE  
ON/OFF  
CHANNEL  
ABC  
JKL  
DEF  
1
4
7
2
5
8
3
GHI  
MNO  
WXY  
6
9
PRS  
TUV  
O N  
TONE  
OPER  
0
#
*
R I N G E R  
MEMORY  
FLASH  
REDIAL  
O F F  
CHARGE  
IN USE  
PAGE/FIND  
8
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BATTERY SAFETY PRECAUTIONS  
•
Don’t disassemble, mutilate, puncture, wet, or dispose of battery in fire.  
Like other batteries of this type, if it is burned or punctured, it could  
release toxic materials which can cause injury.  
•
Keep batteries out of the reach of children.  
Contains  
Nickel-Cadmium  
Rechargeable Battery  
NOTE: Numerous states have enacted legislation regarding  
proper disposal of rechargeable batteries. This product  
contains a nickel-cadmium rechargeable battery and must  
be recycled or disposed of properly. Check your Federal,  
State, or Local regulations regarding recycling or disposal.  
Ni-Cd  
Must be Recycled or  
Disposed of Properly  
GENERAL PRODUCT CARE  
To keep your telephone working and looking good, follow these guide-  
lines:  
•
Avoid putting the phone near heating appliances and devices that  
generate electrical noise (for example, motors or fluorescent lamps).  
•
•
DO NOT expose to direct sunlight or moisture.  
Avoid dropping the handset, as well as other rough treatment to the  
phone.  
•
•
Clean the phone with a soft cloth.  
Never use a strong cleaning agent or abrasive powder because this will  
damage the finish.  
•
•
Retain the original packaging in case you need to ship the phone at a  
later date.  
Periodically clean the charge contacts on the handset and base with a  
soft cloth.  
9
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APPENDIX A: HANDSET SOUND SIGNALS  
Signal  
Meaning  
Three long beeps  
Page signal  
A long warbling tone (with ringer on)  
Four short beeps  
Signals an incoming call  
Out of range warning  
APPENDIX B: TROUBLESHOOTING GUIDE  
In case of difficulty, please check the following Troubleshooting Guide  
before seeking service.  
Problem  
Solution  
No dial tone  
• Check installation:  
— Is the base power cord connected to a working  
outlet?  
— Is the Phone in Use light on?  
— Is the telephone line cord connected to the base  
unit and the wall jack?  
• Disconnect the base from the wall jack and connect  
another phone to the same jack. If there is no dial tone  
in the second phone, the problem might be your  
wiring or local service.  
• Is the handset out of range of the base?  
• Make sure the battery is properly charged (12 hours).  
• Is the battery pack installed correctly? See page 8.  
• Did the handset beep when you pressed the phone  
button? Did the Phone in Use light come on? The  
battery may need to be charged.  
• Reset the security code by placing the handset in the  
base for about 20 seconds.  
10  
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Problem  
Solution  
Dial tone is OK, but  
can’t dial out  
• Make sure the TONE/PULSE switch on the base is  
correctly set (see page 3).  
Handset does not ring  
• Make sure the RINGER switch on the handset is  
turned to ON.  
• You may have too many extension phones on your  
line. Try unplugging some phones.  
• See solutions for “No dial tone.”  
You experience static,  
noise, or fading in  
and out  
• Change channels  
• Is handset out of range? Move closer to the base.  
• Does the base need to be relocated?  
• Charge battery.  
• Make sure base is not plugged into an outlet with  
another household appliance.  
Unit beeps  
• Place handset in base for 20 seconds to reset the  
security code. If that doesn’t work, charge battery for  
12 hours.  
• Clean charging contacts on handset and base with a  
soft cloth, or an eraser.  
• See solutions for “No dial tone.”  
• Replace battery.  
Memory Dialing  
• Did you program the memory location keys correctly?  
See page 6.  
• Did you follow proper dialing sequence? See pp. 6-7.  
• Make sure TONE/PULSE switch is correctly set.  
See p. 3.  
• Did you reprogram numbers into memory after power  
outage or replacing battery?  
11  
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APPENDIX C: CAUSES OF POOR RECEPTION  
•
•
•
•
Aluminum siding  
Foil backing on insulation  
Heating ducts and other metal construction can shield radio signals  
You’re too close to appliances such as microwaves, stoves,  
computers, etc.  
•
•
•
•
•
•
Atmospheric conditions, such as strong storms  
Base is installed in the basement or lower floor of the house  
Base is plugged into an AC outlet with other electronic devices  
Baby monitor is using the same frequency  
Handset battery is low  
You’re out of range of the base  
SERVICE  
FCC requires this product to be serviced only by the manufacturer or its  
authorized service agents. In accordance with FCC requirements, changes  
or modifications not expressly approved by Thomson Consumer Electron-  
ics could void the user’s authority to operate this product. For instructions  
on how to obtain service, refer to the warranty included in this Guide or  
call Consumer Information, 1-800-448-0329.  
Attach your sales receipt to the booklet for future reference or jot down the  
date this product was purchased or received as a gift. This information will  
be valuable if service should be required during the warranty period.  
Purchase date _____________  
Name of store  
12  
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13  
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INDEX  
D
P
A
Distinctive Ring 2  
PAGE/FIND button 5  
Paging the Handset 5  
PHONE ON/OFF 4  
Product Care 9  
Auto Answer 4  
AutoScan 2  
F
FLASH button 5  
B
Battery  
H
R
Installation 8  
Handset Sound Signals  
Battery Safety 9  
Buttons  
REDIAL 4  
Ringer Switch 5  
Ringer switch 5  
10  
CHANNEL 6  
FLASH 5  
I
Installation 3  
MEMORY 6, 7  
PAGE/FIND 5  
PHONE ON/OFF 4  
REDIAL 4  
S
M
Security 2  
Service 12  
Making a Call 4  
MEMORY button 6, 7  
Memory feature 6  
memory location 6  
TONE 7  
T
C
Temporary Tone 7  
TONE button 7  
Chain Dialing 7  
N
chain dialing 7  
CHANNEL Button 6  
CHARGE/IN USE 8  
CHARGE/IN USE light 3  
cleaning the phone 9  
nickel cadmium battery  
pack 8  
replacement of 8  
Compandor Noise  
Reduction 2  
15  
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WARRANTY  
What does your warranty cover?  
•
Any defect in material or workmanship.  
For how long after the original purchase?  
•
•
One year.  
The warranty for rental units begins with the first rental.  
What will we do?  
•
•
Provide you with a new, or at our option, a refurbished unit.  
The exchange unit is warranted for the remainder of your product’s original one-year  
warranty period.  
How do you make a warranty claim?  
•
Properly pack your unit. Include any cables, etc., which were originally provided with  
the product. We recommend using the original carton and packing materials.  
•
Include in the package a copy of the sales receipt or other evidence of date of original  
purchase. If the unit was a gift, provide a statement specifying the date received. Also  
print your name and address and a description of the defect.  
Send standard UPS or its equivalent to:  
Thomson Consumer Electronics, Inc.  
Product Exchange Center  
32 Spur Drive  
El Paso, Texas 79906  
•
•
Pay any charges billed to you by the Exchange Center for service not covered by the  
warranty.  
A new or refurbished unit will be shipped to you  
prepaid freight.  
What does your warranty not cover?  
•
Customer instruction. Your Owner’s Manual provides information regarding operating  
instructions and user controls. For additional information, ask your dealer.  
•
•
•
•
•
•
Installation and set-up service adjustments.  
Batteries.  
Damage from misuse or neglect.  
Products which have been modified or incorporated into other products.  
Product purchased or serviced outside the USA.  
Acts of God, such as but not limited to lightning damage.  
How does state law relate to this warranty?  
•
This warranty gives you specific legal rights, and you may also have other rights which  
vary from state to state.  
What if you purchased your product outside the United States?  
This warranty does not apply. Contact your dealer for details.  
•
Model #2-9680  
349A2658-0001 (Rev. 1)  
94-51  
© 1994 Thomson Consumer Electronics, Inc.  
P.O. BOX 1976, Indianapolis, IN 46206  
Trademark(s) ® Registered  
Printed in Malaysia  
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