Quick Installation Guides
Remote Monitoring Guide
MYQ-SEE DDNS Setup Guide
iPhone Access Setup Guide
E-mail Notification Setup Guide
QT5, QSDT, AND QSD2308/16
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REMOTE MONITORING GUIDE FOR QT5, QSDT, AND QSD2308/16
DVRS
Accessing the DVR from a computer attached to the same router: If you are only
going to access the DVR from a computer that is attached to the same router as the DVR
you only need to setup the information in the NETWORK settings using either the DHCP
option or assigning a static IP following the instructions below. Since you are just going
from one location to another on the same network port forwarding and knowing the public
IP address are not necessary. You would just access the DVR by entering the IP address of
the DVR from the NETWORK setup into the Internet Explorer browser window. After you
setup the NETWORK settings using DHCP or Static IP instructions skip down to the section:
To access the DVR through Internet Explorer.
There are 4 ways you can setup the DVR to be accessed remotely; DHCP, Static IP, PPPOE,
and DDNS.
DHCP: If your router is setup for DHCP, and most of them are by default, you can have the
router assign an IP address to the DVR. To do this you push the MENU key on the DVR to
get to the system menu (Pic 1), then use the Direction Keys on the DVR to select the
NETWORK option and push the ENTER key to display the NETWORK screen shown in Pic 2.
Put a checkmark in the DHCP option box (RED box in Pic 2) and then select the OK button,
then restart the DVR so the router can find it and assign it an IP address. To find out what
IP address the router has assigned to the DVR push the INFO button on the front of the
DVR. This is the IP address you will forward port 80 to on the router so you can access the
DVR from remote computers. Once the router has assigned an address through DHCP ignore
the default IP address, Subnet, and Gateway information that is displayed in the main
network window.
Pic 1
Pic 2
Static IP: You will need to setup the network settings on the DVR to match the settings of
the router that you attach the DVR to. To get the router settings you would go to the run
option on a computer attached to the same router as the DVR and type cmd and hit OK to
bring up a command prompt (Pic 3), then type ipconfig at the prompt (RED arrow on Pic 3)
to access the router settings. Write down the gateway and subnet mask numbers (GREEN
arrows on (Pic 3) so you can copy them into the network settings on the DVR (GREEN boxes
on Pic 4). Push the MENU key on the DVR to get to the system menu (Pic 1), then use the
Direction Keys on the DVR to select the NETWORK option and push the ENTER key to
display the NETWORK screen shown in Pic 4.
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Pic 3
Pic 4
For the DVRs IP address you would enter the same first 3 sets of numbers as the gateway
and select a fourth set of numbers that is different than any other device attached to the
same router. If the IP address of your computer in the ipconfig (BLUE arrow in Pic 3) was a
single or two digit number you should be ok with any three digit number, if the computer IP
address ends with a number in the 100s then you should go with a 200 number (BLUE box
in Pic 4).
PPPOE: If you are going to attach the DVR directly to a DSL or Cable modem instead of a
router you will need to select the PPPOE option in the NETWORK options. To do this you
push the MENU key on the DVR to get to the system menu (Pic 1), then use the Direction
Keys on the DVR to select the NETWORK option and push the ENTER key to display the
NETWORK screen shown in Pic 2. Put a checkmark in the PPPOE option box (GREEN box in
Pic 2) and then select the OK button. You will need to contact your internet service provider
to get the User name and Password you need to enter into the spaces under the PPPOE
check box.
DDNS: You can access the DVR through a static or dynamic IP address; however a dynamic
address can change from time to time. How often depends on your service provider. When it
to the same router as the DVR to find out what the new IP address is. There are two solutions
to this problem. One would be to get a static IP address from your service provider so that you
do not have to be concerned with the address changing. Another solution would to use a
dynamic domain name service to get a domain name that can be linked to your dynamic IP
account information from these two domain name services. To access the DVR through a
dynamic domain name you push the MENU key on the DVR to get to the system menu (Pic 1),
then use the Direction Keys on the DVR to select the NETWORK option and push the ENTER key
to display the NETWORK screen shown in Pic 2. Select the DDNS button (PURPLE box in Pic 2)
and then hit the ENTER key. This will bring up a screen (Pic5) where you can enter the domain
name you registered with the domain name service and the user name and password that they
assigned you. You also need to enter this information into the appropriate section on your
router. You will then be able to access the DVR remotely by entering the domain name into a
browser window on a remote computer.
Note: You can get more information on setting up a myq-see account in the attached quick
start guide.
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Pic 5
PORT FORWARDING
To access the DVR from a remote computer you need to forward ports 80 and
2000 from the router the DVR is attached to, to the IP address of the DVR.
1. Connect your DVR to the Router and power on DVR
2. Configure your DVR and Set up port forwarding on your router
b. Choose your DVR or Series (QT, QSDT, QR, QS etc) from the list provided
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c. Select the make and model of your router from the list
d. Click on the ‘Click here to skip this advertisement…’ link in the upper right
corner of the screen.
software program that will setup port forwarding for you. You do not need to buy this
software. Above the ad there is a link to skip the ad, if you click on the link it will take
you to the instructions which are free. You can purchase the software if you want to,
but you do not need to pay to get the port forwarding instructions.
e. Follow the instruction on the website (The top set of instructions are done on
the DVR. The bottom set of instructions are done on the router)
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f. Verify the ports are open and traffic is allowed
b. Type the port number that your DVR requires in the box.(See picture)
The default ports are 80 and 2000.
c. Verify that the port(s) is open.
i. If the port is open, you will see the following message:”Success. I
can see your service…”
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ii. Go to the section below: To access the DVR through Internet
Explorer
iii. Otherwise, if the ports are not open, you will get the following
message: “Error: I could not see your service on 64.206.234.34 on
port (80) - Reason: Connection refused”. If you get this error, call your
Internet Service Provider (ISP) and ask them to unblock those
ports for you.
iv. After your ISP unblocks those ports for you, repeat steps i and ii.
When you access the DVR from a remote computer you also need to use a different address
in the Internet Explorer browser window. Instead of entering the IP address of the DVR you
need to enter the public IP address of the router the DVR is attached to. You can get this
router as the DVR. This website will display the box in Pic 8 below that shows the IP address
you need to use. It will be in the space where the below example shows 76.254.183.54.
Pic 8
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To access the DVR through Internet Explorer: once you have setup the network settings on the
DVR to match the settings of your router and forwarded the ports needed by the DVR (for
remote access over the internet), you need to modify your browser controls. You need to allow
Pop-ups. To do so go to the Internet Explorer tool bar and select the "tools" option (RED box in
Pic 9), then select the "Pop up Blocker" option and select "Turn Off Pop-up Blocker” (BLUE
arrows in Pic 9). You will also need to enable Active X controls. To do so go to the Internet
Explorer tool bar and select the "tools" option, then "Internet Options"(GREEN arrow in Pic 9).
Pic 9
Pic 11
Uncheck the box for Require Server
verification. Put the IP addess of the DVR or
WAN IP address in the Add this websites to
the zone box and click on Add button. Click on
Close.
Pic 10
Click on Security Tab. Click on Trusted Sites.
Click on Sites button.
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Click on Custom Level
On “Reset to” pull down menu, select “LOW”
then click on “RESET” button.
Click ‘Yes’ when asked: ‘Are you sure you
want to change the setting for this zone?’
Click OK. Click Apply. Click OK. Close Internet
Pic 12
Explorer.
Pic 13
If you get a error message that says the program cannot load because the publisher is unknown
or the program is unsigned, go to internet explorer, tools, internet options (refer to Pic 9), then
go to the “Advanced” tab (RED box in Pic 14), this will open the window in Pic 15, scroll down to
“Security”, and select the options to “Allow software to run or install even if the signature is
invalid”, and “Allow Active Content to Run Files on My Computer” (RED box in Pic 15).
Pic 14
Pic 15
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To connect to the DVR from the remote computer you would then open an Internet Explorer
browser window and enter the internet IP of your router that you got by going to
www.myipaddress.com (you have to do this from a PC that connect to same Router as your
DVR).
Notice: If you cannot use HTTP port 80 or 2000 because the port is being used by
another program, or it is being blocked by your service provider, you can use
another port in the same range. If you do so then you need to forward the IP
address of the router to the other port, change the port in the DVR NETWORK
settings, and you need to add the port number after the IP address. For example,
if you set the HTTP port as 82, you need to enter the IP address as
192.168.0.25:82. After you have forwarded the ports you can verify that the ports
are open by going to canyouseeme.org from a computer that is attached to the
same router as the DVR.
Once you able to login, you will get the login screen, by default the login and
password are admin and 123456 .
Notice: If you still have problems connecting remotely: Anti-virus programs could also
block the ActiveX control, if you still have a problem try closing them. Other plug-ins could
also block it. Close firewalls in Windows and in the router if applicable. If you run Windows
Vista or Windows 7, you will need to disable User Account (UAC).Follow this link for
If you have a router plugged into another router, for example, if you have the
DVR attached to a router which is attached to DSL or Cable router, you may
need to forward port 80 and 2000 (or whatever ports you are using) on the DSL
or Cable router to the IP address of the router that the DVR is attached to, so
that router can then forward the port to the DVR. Please refer to the PORT
FORWARDING section above on how to get instructions on how to forward the
port on the other router.
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Remote Viewing Window
When you connect you will see the remote viewing window shown below:
Pic 14
① Full screen, 1/4/8 screen display mode.
② Camera indicators:
③ Picture snapshot
④ Remote viewing: adjust the color of cameras and control PTZ.
⑤ Remote playback and backup: remotely playback and backup, check system log and journal.
⑥ Remote menu setup: set up the DVR configuration remotely
④, ⑤, and ⑥ are the function blocks. When one is active, the button will show orange.
For information on the features of, and how to use the remote viewing program refer to
The remote viewing section of the User’s Manual.
Notice: If you still have problems connecting remotely: Anti-virus programs could also
block the ActiveX control, if you still have a problem try closing them. Other plug-ins could
also block it. Close firewalls in Windows and in the router if applicable.
If you have a router plugged into another router, for example, if you have the
DVR attached to a router which is attached to DSL or Cable router, you may
need to forward port 80 and 2000 (or whatever ports you are using) on the DSL
or Cable router to the IP address of the router that the DVR is attached to, so
that router can then forward the port to the DVR. Please refer to the PORT
FORWARDING section above on how to get instructions on how to forward the
port on the other router.
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MYQ-SEE DDNS SETUP GUIDE FOR QT5, QSDT, AND QSD2308/16
DVRS
Dynamic Domain Name Service (DDNS) provides the capability for a networked device using the
Internet Protocol Suite to notify a DDNS host to change the active DNS configuration of its
hostnames or addresses. This is a useful feature that your Q-See DVR system is equipped with
and can be helpful in avoiding any issues that might occur due to frequent or unplanned
changes to your Public/WAN IP address. Enabling DDNS on your Q-See DVR system will allow
this ability on your Q-See DVR system, you must first set up Port Forwarding as directed in the
User Manual for this device. Once you have enabled Port Forwarding, you can configure your
DDNS information by following these steps:
a. Using a computer that is connected to the same network as your Q-See DVR, use your IE
c. Complete the registration process by following the on-screen directions and click the
[Submit] button at the bottom of your screen (Figure 1).
(Figure 1)
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(Figure 2)
d. The next screen will ask you to create a domain name. Domain names must start with
an (a-z) or (0-9) and cannot contain a hyphen. Once you choose your domain name,
click on the [Request Domain] button. This will generate a confirmation screen which
tells you if your Domain name is available and list an IP address (Figure 2). Verify that
the same address listed in your confirmation screen (Figure 2).
e. Once you have completed steps a-d, go to the DVR and go to Menu→System→Network
(Red box in Figure 3).
f.
(Figure 3)
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g. Clicking on Network will generate a Network settings dialog box as illustrated in Figure
4. Click on the [DDNS] button to generate a DDNS setting dialog box as illustrated in
Figure 5.
NOTICE: You need to put your public DNS. This can be found in your Router Status tab.
Usually there are 2 DNS entries (DNS1 & DNS2) input both addresses (Red box in
Figure 4). If you router does not list the DNS addresses get them from your Internet
Service Provider.
h. Enter the User Name, Password and Domain Name that you registered for through
(Figure 4)
(Figure 5)
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IPHONE ACCESS SETUP GUIDE FOR QT5, QSDT, AND QSD2308/16
DVRS
Accessing From iPhones
At present, the software only supports versions of iPhone OS 2.2 and above, If your iPhone firmware is lower,
please upgrade it. Below is the setup method for iPhone mobile clients:
Step 1：Enter into App Store function of iPhone(Red box in image below)
Step 2: Enable “search”
function to search for “SuperCam”, the required program will be displayed on
the top of search box
Step 3: Click SuperCam, enter into “introduce” interface and click FREE”, it will change into “INSTALL”
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Step 4: Enter your iTunes Store password, click “OK” will display below interface
Note: the first time you operate please enter your user ID; if you do not have a Store account, you need to
setup one.
Step 5: Download and install. After installed, SuperCam icon will display. Click this icon, a function interface
will appear
Step 6: Click “System setting, enter into login interface. Enter DVR’s IP address (or domain name), user’s ID
and password. Click Back to save.
Step 7: Click Live View, the default Cam1 picture will be displayed. Click
to capture picture.
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Step 8: On function interface, click Image View to view the captured picture. Click or to switch to next
or previous picture. Click
to delete the current picture.
iPhone help
Pic1
Pic2
Pic3
Live View
After successfully installing SuperCam software, Click on System Setting (Pic 1), and then input DVR’s IP
address or Domain name, User name and password to log in (Pic 2). If connected successfully, it will go to Live
View of CH1 as default (Pic 3), please choose other desired channels from channel button underneath. Below
is a table of functions:
1. : Switch channels
only) (pic4)
2.
: Picture snap. 3.
: PTZ control (if server camera is PTZ Camera
PTZ Control buttons:
Item
Buttons
Explanations
1
pan
2
3
Zoom in
Zoom
Short
Darker
out
Long Focus
Focus
4
5
Lighter
return to live
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Image View
Pic 4
Item
Pic 5
Item
Button
Function
Previous
picture
The first
Picture
Delete
Button Function
1
3
5
2
4
6
Next Picture
The last picture
Search Pictures, search page as
Pic 5
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EMAIL NOTIFICATION SETUP GUIDE FOR QT5, QSDT, AND
QSD2308/16 DVRS
To setup Email, go to Menu-System-Network and click on the Mail button (Red
box in Pic 1).
Pic 1
We recommend using Gmail Email. As an example, see picture below:
Pic 2
Then click on “To” (Red box in Pic 2) to bring up the picture below and enter the
Receiver email address as shown below:
in the “Input” box (Red box in Pic 3), put the receiver email address then hit OK
button (Green box in Pic 3) to add to the list. You can input multiple email
addresses.
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Pic 3
Clicking OK will take you back to the Mail screen. Then click on TEST EMAIL
(Green box in Pic 2) which will display the picture below.
Pic 4
If you get Failed to send test email, you need to make sure the DNS address is
correct in the Network Menu.
NOTICE: You need to put your public DNS. This can be found in your Router Status tab.
Usually there are 2 DNS entries (DNS1 & DNS2) input both addresses (Green box in Pic
1). If you router does not list the DNS addresses get them from your Internet Service
Provider.
Note: Email function on this DVR just sends email notifications without a picture attached. The
email contains the channel name, and date and time the motion occurred.
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If you have questions:
Contact Us:
Mailing Address:
DPS Inc.
8015 E. Crystal Dr
Customer Service:
Phone: 877-998-3440 x 538
Email: cs@dpsi-usa.com
Live Chat Link on our website
Anaheim, CA 92807
Website:
Tech Support:
Fax:
714-998-3509
Phone: 877-998-3440 x 539
Email: ts@dpsi-usa.com
Live Chat Link on our website
REV 071510
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