Pride Mobility Mobility Aid INFINFB2041 User Manual

BASIC TROUBLESHOOTING INSTRUCTIONS: JAZZY 1107  
Any electromechanical device requires occasional troubleshooting. However, most problems that arise can usually  
be solved with a bit of thought and common sense. Many of these problems occur because the batteries are not fully  
charged or because the batteries are worn down and can no longer hold a charge. Below are a series of basic  
troubleshooting instructions for the Jazzy 1107 Power Chair. This information is to be used as a supplement to the  
troubleshooting instructions provided in the owner’s manual. If you have any questions about this information,  
contact your authorized Pride Provider.  
What if the systems on my Jazzy 1107 seem to be "dead" (controller does not light up when on/off key is  
pressed)?  
! Make sure the batteries are wired properly—refer to the battery wiring diagram located on the power base.  
! Make sure the connections on the battery terminals are tight and secure.  
! Make sure the battery boxes are fully connected to one another and to the power chair.  
! Make sure the main circuit breaker has not tripped—push in the main circuit breaker reset button.  
! Make sure the controller is completely connected to the power base.  
What if the range per charge of my Jazzy 1107 diminishes over time?  
! Determine if the batteries have ever been replaced. Batteries over a year old may be defective.  
! Determine how frequently you charge the batteries in comparison to how often you use the power chair.  
If you use your power chair on a daily basis, you should charge the batteries every day for 8-14 hours.  
! Determine when the batteries were last charged. Even if the power chair has not been in use, the batteries  
should be charged once a week for 12-14 hours.  
! Determine how long you let the batteries charge. It takes 8-14 hours to fully charge a depleted set of  
batteries; continual undercharging reduces the overall life of the batteries.  
! Observe the battery charger lights during battery charging to determine if the batteries are receiving a  
charge. If neither battery charger light is lit when the charger is plugged into an electrical outlet and turned on,  
then the batteries are not getting charged. If the power light is not lit when the charger is plugged into an  
electrical outlet and turned on, then make sure that the electrical outlet is good. If the charge light is not lit when  
the charger is plugged into an electrical outlet, but the power light is, then make sure that the battery charger is  
securely plugged into the power base.  
! Determine if a wall switch controls the electrical outlet used for battery charging. If a wall switch does  
control the outlet and the switch is turned off inadvertently, the batteries will not fully charge.  
! Is an extension cord being used to connect the battery charger to the electrical outlet? Pride prohibits the  
use of an extension cord when charging the batteries. The charger should be plugged directly into a properly-  
wired standard electrical outlet as the length and condition of the extension cord can have an adverse affect on  
the battery charger.  
! Determine how far you let the battery condition meter LEDs go down before charging the batteries. If  
you continually allow the battery condition meter LEDs to fall into the red area, the overall life of the batteries  
will be reduced.  
What if my Jazzy 1107 is operating slower than it has in the past?  
! Determine when the batteries were last charged. When the battery charge gets low, the batteries supply less  
power to the motors, which causes the motors to spin slower.  
! Determine the temperature of the power chair at the time the problem occurred. The Jazzy 1107 electrical  
system will protect itself from overheating when its internal temperature gets too high by reducing the amount  
of power sent to the motors. When this happens, the power chair will gradually slow to a stop. Allow the power  
chair to cool down and it will resume normal operation.  
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INFINFB2041/Rev A/11-29-06  
BASIC TROUBLESHOOTING INSTRUCTIONS: JAZZY 1107  
What if the speed LEDs on the VSI begin to flash?  
! Determine if the battery charger is connected to the controller. When the battery charger is connected to the  
controller, an internal charger inhibit feature keeps the power chair from driving. This is indicated by the VSI  
speed LED(s) flashing.  
What if the speed LEDs on the VSI begin to scroll?  
! Determine if the VSI has been placed in lock mode. The VSI is equipped with a lock mode feature that  
prevent unintended use of the power chair. If the VSI is in lock mode, deflect the joystick full forward until it  
beeps, then deflect the joystick full rearward until it beeps, and finally return the joystick to the neutral position.  
The joystick should go back to the drive function.  
FLIGHT DIAGNOSTIC FLASH CODES  
The battery condition meter will flash fault codes when the FLIGHT controller detects an abnormal condition in the  
electrical system. The battery condition meter consists of ten lights arranged in an arc over the on/off key. When the  
batteries are at full charge, all ten LEDs will be lit in a steady display. As the battery voltage drops, the number of  
lights reduces from right to left. When a fault is detected by the controller, the battery condition meter LEDs will  
flash in a numbered sequence followed by a 2-second pause.  
CODE SEQUENCE  
CODE  
CAUSE  
POSSIBLE SOLUTION  
One pause One  
Two pause Two  
Three pause Three  
1
2
3
Possible Stall Timeout  
Battery Fault  
Left Motor Fault  
Turn joystick off then on.  
Charge batteries.  
Make sure left motor is  
plugged in.  
Four pause Four  
Five pause Five  
Six pause Six  
4
Right Motor Fault  
Left Park Brake Fault  
Right Park Brake Fault  
Joystick Fault  
Make sure right motor is  
plugged in.  
Contact your authorized  
Pride Provider.  
Contact your authorized  
Pride Provider.  
Contact your authorized  
Pride Provider.  
Contact your authorized  
Pride Provider.  
Contact your authorized  
Pride Provider.  
Contact your authorized  
Pride Provider.  
Contact your authorized  
Pride Provider.  
5
6
Seven pause Seven  
Eight pause Eight  
Nine pause Nine  
Ten pause Ten  
7
8
Controller Fault  
9
Controller Fault  
10  
11  
Controller Fault  
Eleven pause Eleven  
Controller Fault  
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INFINFB2041/Rev A/11-29-06  
BASIC TROUBLESHOOTING INSTRUCTIONS: JAZZY 1107  
What if the left red battery condition meter LED on the FLIGHT is flashing?  
! This indicates that the battery voltage is very low and the batteries should be charged immediately.  
What if the power chair does not drive and the battery condition meter LEDs are scrolling from right to left?  
! This indicates that the FLIGHT is in lock mode. To unlock, press the horn button twice.  
What if the battery condition meter LEDs are scrolling left to right, alternating with a steady display?  
! This indicates that the FLIGHT is plugged in for charging. The steady display indicates the current state of  
battery charge.  
What if the power chair will not drive and all battery condition meter LEDs are flashing rapidly nonstop?  
! The FLIGHT has detected an Out Of Neutral A Power Up (OONAPU) condition. This means that the joystick  
was not in the neutral (center) position when the controller was turned on. To clear the fault, release the joystick  
to the neutral (center) position and restart the power chair.  
INFINFB2041/Rev A/11-29-06  
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