Powerware Network Card FCC 15 User Manual

®
®
Powerware Modbus Card  
User’s Guide  
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Table of Contents  
1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
1
Biasing Resistors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
5
Integrating the UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
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TABLE OF CONTENTS  
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Chapter 1  
Introduction  
®
®
®
®
The Eaton Powerware Modbus Card is an X-Slot connectivity device  
that allows you to continuously and reliably monitor the UPSs in your  
Building Management System (BMS). The card uses the Modbus  
protocol to integrate data from the UPS into your building management  
R
.
software, such as Wonderware  
The Modbus Card, shown in Figure 1, has the following features:  
S RS-485 communication through an isolated DB-9 port or isolated  
terminal strip  
S Selectable termination and polarity resistance  
S RS-232 communication through a DB-9 port  
S Supports Modbus READ INPUT STATUS and READ INPUT REGISTER  
commands  
S Two-wire or four-wire communication topology  
S LEDs showing communication activity  
S The Modbus Profiler tool can generate a Modbus register map for  
easy integration into your building management software (see  
page 17)  
S X-Slot design for UPSs with an internal X-Slot or installed in a  
Powerware Expansion Chassis for UPSs that do not have internal  
X-Slots  
Communication LEDs  
Configuration Port  
RS-485 Modbus  
(use either the DB-9 port or terminal strip)  
RS-232 Modbus DB-9 Port  
Figure 1. The Modbus Card  
Figure 2 shows a Powerware UPS added to an existing network by  
connecting the terminal strip on the Modbus Card to the RS-485  
terminals on another device.  
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INTRODUCTION  
Building Management Software  
Ethernet  
Ethernet Gateway  
RS-485 Network  
-270.6  
-270.6  
Power Meter  
UPS with Modbus Card  
PLC  
Figure 2. UPS Integrated with RS-485 Network  
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Chapter 2  
Installing the Modbus Card  
The Modbus Card is available:  
S as a separate card for use with UPSs that have an X-Slot  
S factory-installed in a Powerware Expansion Chassis  
Use the following sequence for installing the Modbus Card:  
1. For four-wire networks only, change the jumpers on the Modbus  
Card (see “Four-Wire Communication” on page 4).  
2. If the Modbus Card will be the last device installed in the network  
chain or the length of the network cable is excessive, termination  
needs to be enabled (see “Termination” on page 10).  
3. Install the card with the UPS (see the Powerware Expansion  
Chassis User’s Guide or “Installing the Modbus Card into an X-Slot”  
on page 6).  
4. Wire the card to your network (see Chapter 3, “Wiring the Modbus  
Card” on page 7).  
5. Configure the card (see Chapter 4, “Modbus Card Configuration”  
on page 13).  
6. Run the Modbus Profiler tool to integrate the UPS data with the  
building management software (see Chapter 5, “Integrating the  
UPS” on page 17).  
Inspecting the Equipment  
If any equipment has been damaged during shipment, keep the shipping  
cartons and packing materials for the carrier or place of purchase and file  
a claim for shipping damage. If you discover damage after acceptance,  
file a claim for concealed damage.  
To file a claim for shipping damage or concealed damage: 1) File with  
the carrier within 15 days of receipt of the equipment; 2) Send a copy of  
the damage claim within 15 days to your service representative.  
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INSTALLING THE MODBUS CARD  
Four-Wire Communication  
The factory-default setting for the Modbus Card is for two-wire  
communication. To change the default setting, adjust the jumpers on the  
Modbus Card.  
CAUTION  
To prevent electrostatic discharge (ESD), place one hand on an unpainted metal surface such  
as the UPS rear panel.  
1. If you are installing the Modbus Card into an X-Slot, complete  
Step 3 only.  
If you are installing the Powerware Expansion Chassis with your  
UPS, complete Steps 2 through 4.  
2. Remove the card from the slot on the Powerware Expansion  
Chassis rear panel. Retain the screws (see Figure 3).  
Figure 3. Removing the Modbus Card  
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INSTALLING THE MODBUS CARD  
3. Change the J9 and J10 jumpers to the desired setting as shown in  
Figure 4.  
Two-Wire  
(Default)  
J10  
J7 J8  
1
1
J10  
J9  
J9  
Four-Wire  
J10  
1
S2  
O N  
1
1
J11  
1 2 34 56  
J9  
Figure 4. Modbus Card Jumpers  
4. Reinstall the Modbus Card into the Powerware Expansion Chassis.  
Align the Modbus Card with the slot guides and slide the card into  
the slot until it is firmly seated.  
Secure the Modbus Card with the screws removed in Step 2.  
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INSTALLING THE MODBUS CARD  
Installing the Modbus Card into an X-Slot  
CAUTION  
To prevent electrostatic discharge (ESD), place one hand on an unpainted metal surface such  
as the UPS rear panel.  
1. Remove the X-Slot cover (or existing X-Slot module) on the UPS  
rear panel. Retain the screws (see Figure 5).  
NOTE Some UPSs may have another X-Slot module already installed (such as the  
Powerware 9125 UPS). If there is a communication cable attached to this module, disconnect  
the cable and then remove the X-Slot module.  
Figure 5. Removing the Single-Port Module  
2. Install the Modbus Card into the X-Slot on the UPS.  
Align the Modbus Card with the slot guides and slide the card into  
the slot until it is firmly seated.  
Secure the Modbus Card with the screws removed in Step 1.  
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Chapter 3  
Wiring the Modbus Card  
The Modbus Card provides an easy path for integrating a Powerware  
UPS into an RS-485 Modbus network and also provides isolation of the  
communication between the UPS and the RS-485 Modbus network.  
You can use the DB-9 port or terminal strip on the Modbus Card to wire  
into a two-wire or four-wire network.  
Two-Wire Networks  
The Modbus Card’s default configuration is for two-wire, half-duplex,  
RS-485 networks. Figure 6 shows a detailed view of two-wire  
connections using the Modbus Card terminal strip.  
UPS with  
Modbus Card  
Slave Device #1  
Slave Device #2  
RxD+  
RxD–  
R
*
T
T-- R-- T+ R+ Gnd  
T-- R-- T+ R+ Gnd  
Master Device  
R
*
T
T--  
R--  
T+  
R+  
Gnd  
*See Note  
Figure 6. Two-Wire RS-485 Modbus Network  
NOTE Only one transmission pair is used. It is not necessary to jumper the unused pair  
together (this connection is made internally). Belden 9841 or equivalent cabling (a single  
twisted-pair shielded cable with ground) is recommended.  
NOTE If the Modbus Card is the last device installed in the network chain or the length of  
the network cable is excessive, termination needs to be enabled (see page 10).  
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WIRING THE MODBUS CARD  
Four-Wire Networks  
The Modbus Card also supports four-wire, half-duplex, RS-485 networks.  
Figure 7 shows a detailed view of four-wire connections using the  
Modbus Card terminal strip.  
UPS with  
Modbus Card  
Slave Device #1  
Slave Device #2  
TxD+ RxD+ TxD– RxD–  
R
*
T
R
*
T
Gnd R+ T+ R-- T--  
Gnd R+ T+ R-- T--  
Master Device  
R
*
T
T--  
R--  
T+  
R+  
Gnd  
R
*
T
*See Note  
Figure 7. Four-Wire RS-485 Modbus Network  
NOTE Belden 9842 or equivalent cabling (a dual twisted-pair shielded cable with ground)  
is recommended.  
NOTE If the Modbus Card is the last device installed in the network chain or the length of  
the network cable is excessive, termination needs to be enabled (see page 10).  
RS-485 Terminal Strip  
The RS-485 five-position terminal strip provides an alternate interface to  
attach the RS-485 transmission lines. This connector also allows external  
resistors to be applied to terminate the network.  
Before connecting the RS-485 network to the Modbus Card, remove the  
detachable plug from the 5-pin terminal strip connector. The RS-485  
signal names are shown just above the connector (see Figure 8).  
For two-wire networks. Connect the RS-485 network signal TxD(+) to the  
RxD(+) input signal on the Modbus Card terminal strip. Connect the  
RS-485 network signal TxD(–) to the RxD(–) input signal on the Modbus  
Card terminal strip. The Modbus Card factory-default jumper setting for  
J9 and J10 is two-wire communication.  
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WIRING THE MODBUS CARD  
For four-wire networks. All four RS-485 network signals including TxD(+),  
RxD(+), TxD(–), and RxD(–) must be connected to the terminal strip as  
illustrated in Table 1. Verify that the Modbus Card J9 and J10 jumpers  
are set to the four-wire option (see “Four-Wire Communication” on  
page 4).  
TxD+ RxD+ TxD– RxD– GND  
1
2
3
4
5
Figure 8. RS-485 Terminal Strip  
Table 1. RS-485 Terminal Strip Pin Assignments  
RS-485 Network Signals  
Master Signal Name  
Pin Number  
Modbus Card Signal Name  
1
2
3
4
5
TxD(+)  
RxD(+)  
RxD(+)  
TxD(+)  
TxD(–)  
RxD(–)  
RxD(–)  
TxD(–)  
Signal common  
Signal common  
RS-485 Modbus Port  
For two-wire networks. Connect the RS-485 network signal TxD(+) to the  
Modbus RxD(+) input signal (DB-9 Pin 1). Connect the RS-485 network  
signal TxD(–) to the Modbus RxD(–) input signal (DB-9 Pin 6). The  
Modbus Card factory-default jumper setting for J9 and J10 is two-wire  
communication.  
For four-wire networks. All four RS-485 network signals including TxD(+),  
RxD(+), TxD(–), and RxD(–) must be connected to the pin assignments  
on the DB-9 connector as illustrated in Table 2. Verify that the Modbus  
Card J9 and J10 jumpers are set to the four-wire option (see “Four-Wire  
Communication” on page 4).  
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WIRING THE MODBUS CARD  
5
4
3
2
1
9
8
7
6
Figure 9. RS-485 DB-9 Pin Numbers  
Table 2. RS-485 DB-9 Pin Assignments  
RS-485 Network Signals  
Master Signal Name  
Pin Number  
Modbus Card Signal Name  
1
2
3
4
5
6
7
8
9
RxD(+)  
TxD(+)  
TxD(+)  
RxD(+)  
Signal common  
Reserved  
Reserved  
RxD(–)  
Signal common  
TxD(–)  
RxD(–)  
TxD(–)  
Reserved  
Reserved  
Termination  
CAUTION  
Termination resistors should be placed only at the extreme ends of the RS-485 network. No  
more than two termination points should be used in the RS-485 network.  
Termination is not required unless the Modbus Card is located at the  
end of the RS-485 network or the length of the network cable is  
excessive.  
If receive termination is required, an on-board 120 ohm termination  
resistor may be selected by setting S2-3 to the ON position. A 120 ohm  
resistor will be placed in parallel with the RxD(+) and RxD(–) lines (see  
Figure 10).  
If transmit termination (four-wire networks) is required, an on-board  
120 ohm termination resistor may be selected by setting S2-4 to the ON  
position. A 120 ohm resistor will be placed in parallel with the TxD(+)  
and TxD(–) lines (see Figure 10).  
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WIRING THE MODBUS CARD  
Four-Wire  
Two-Wire  
ON  
*OFF  
*Factory-default = OFF  
J7 J8  
1
2
3
4
5
6
J10  
J9  
TxD(–) Pull Down (620Ω)  
TxD(+) Pull Up (620Ω)  
TxD Terminator (120Ω)  
RxD Terminator (120Ω)  
1
S2  
J11  
RxD(+) Pull Up (620Ω)  
RxD(–) Pull Down (620Ω)  
Figure 10. S2 Termination Configuration  
If a value other than the on-board 120 ohm termination is required, then  
S2-3 and S2-4 should be set to the OFF position. The Modbus Card  
terminal strip provides easy access to attach external termination  
resistors across the TxD(+), TxD(–), RxD(+), and RxD(–) RS-485 network  
lines.  
Biasing Resistors  
CAUTION  
Biasing resistors should be used at only one point in the RS-485 network.  
Biasing resistors are used to ensure that the idle voltage sensed across  
the receiver does not create false data bits. The factory-default for  
S2 (1–6) is OFF.  
Two on-board 620 ohm biasing resistors may be selected by setting  
S2-1 and S2-2 to the ON position. If biasing is set at the master terminal  
unit, then S2-1, S2-2, S2-5, and S2-6 should be set to the OFF position.  
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WIRING THE MODBUS CARD  
RS-232 Modbus Port  
It is also possible to use the RS-232 Modbus port for connecting to your  
network.  
5
4
3
2
1
9
8
7
6
Figure 11. RS-232 DB-9 Pin Numbers  
Table 3. RS-232 DB-9 Pin Assignments  
Pin Number  
Function  
No connection  
RS-232 transmit data  
RS-232 receive data  
No connection  
Signal common  
No connection  
No connection  
No connection  
No connection  
Direction from the Modbus Card  
1
2
3
4
5
6
7
8
9
Out  
In  
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Chapter 4  
Modbus Card Configuration  
The Modbus Card has an RS-232 configuration port that you can access  
with a terminal or a computer equipped with a terminal emulation  
program.  
To use the configuration screens for the Modbus Card, you need:  
S A serial communication cable (supplied).  
S A terminal with a serial communication port, or a computer with a  
R
.
terminal emulation program such as HyperTerminal  
The serial line should be set to 9600 baud, No parity, 8 data bits,  
1 stop bit, and no hardware handshaking. The configuration port  
always runs at these settings.  
Configuring the Modbus Card  
NOTE The Modbus Card is already configured for communication at 9600 baud and the  
slave address is set to 29. If you do not need to change these settings, continue to Chapter 5,  
“Integrating the UPS” on page 17 to integrate the UPS data with your building management  
software.  
To connect the card to the computer and start the terminal emulation  
program:  
1. Connect the supplied serial cable from the configuration port on the  
Modbus Card to an available RS-232 communication port on your  
computer (see Figure 12).  
Configuration  
Port  
Figure 12. Configuration Port  
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MODBUS CARD CONFIGURATION  
2. Press [Enter]. The Configuration screen appears (see Figure 13).  
Powerware Modbus Card  
Version 1.00 (1-16-02)  
Current Configuration:  
Baud Rate:  
9600  
29  
Slave Address:  
-----------------------------------------------------------------------------  
Valid Commands:  
AD Change Slave Address, usage AD n,  
where n is the new slave address for the card (1 - 247 valid).  
BD Change Modbus Baud Rate, usage BD n,  
where n is the new baud rate (1200, 2400, 4800, 9600, 19200).  
SA Save Configuration  
-----------------------------------------------------------------------------  
Figure 13. Configuration Screen  
If the Configuration screen does not appear, press [Enter] one more  
time.  
If you still do not see the Configuration screen, check the following  
conditions:  
S The communication settings of the terminal should be  
9600 baud, No parity, 8 data bits, 1 stop bit, and no hardware  
handshaking.  
S If the serial configuration is correct, check the cabling to be sure  
all connections are secure.  
S Verify that your terminal emulation program is on the correct  
communication port for serial communication.  
S Verify that the UPS has input power and is turned on.  
3. To configure the Modbus Card baud rate, type BD followed by a  
space and the baud rate (1200, 2400, 4800, 9600, or 19200) and  
press [Enter]. The default is 9600 baud. This setting affects both  
RS-232 and RS-485 Modbus connections.  
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MODBUS CARD CONFIGURATION  
4. To configure the slave address, type AD followed by a space and  
node (1 through 247) and press [Enter]. The default is 29. This  
setting affects both RS-232 and RS-485 Modbus connections.  
5. To save and exit, type SA and press [Enter] to permanently save the  
new configuration changes.  
6. The card is now configured. Shut down the terminal emulation  
program and disconnect the serial cable from the Modbus Card.  
7. Continue to Chapter 5, “Integrating the UPS” on page 17.  
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MODBUS CARD CONFIGURATION  
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Chapter 5  
Integrating the UPS  
Powerware provides a software tool named Modbus Profiler that  
creates a Modbus register map specifically for your Powerware UPS.  
Refer to the Master Modbus Register Map for a complete list of the  
Status, Alarm, and Meter data for all Powerware UPS equipment (open  
the reg_map.pdf file in the directory where the Modbus Profiler tool is  
located).  
You need the following system requirements to install the Modbus  
Profiler tool:  
®
®
S Microsoft Windows 9x, NT, 2000, or XP operating system  
S 100 KB of free hard drive space  
S 100 KB of free RAM  
S An open RS-232 communication port on your computer  
S A working Internet connection  
Generating Modbus Data  
To generate Modbus data that your building management software  
needs to poll UPS information:  
1. Connect the supplied serial cable from the configuration port on the  
Modbus Card to an available RS-232 communication port on your  
computer (see Figure 14).  
Configuration  
Port  
Figure 14. Configuration Port  
2. Create a directory on your computer for the Modbus Profiler tool,  
such as: c:\ModbusProfiler  
3. Download the Modbus Profiler tool from the Powerware Web site  
4. Unzip the files to the directory created in Step 2.  
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INTEGRATING THE UPS  
5. Run profiler from the command prompt or double-click profiler.exe  
from Microsoft Windows Explorer.  
By default, Modbus Profiler uses the communication port specified  
in the [Connection] section of the profiler.ini file. If profiler fails to  
connect using this communication port, you are prompted with a  
list of alternate communication ports. You may also edit the Port=  
value in the [Connection] section of the profiler.ini file to change the  
default value.  
6. Modbus Profiler creates an output file named profiler.csv in the  
directory where the Modbus Profiler tool is located.  
Before the program exits, you are prompted to view the data.  
The comma delimited file can be easily imported into Microsoft  
Excel for viewing of the Modbus data. This data is used to create  
the necessary template files on your Building Management System  
for polling the desired UPS information.  
NOTE Modbus Profiler does not provide Modbus data for the Powerware 9315 Series UPS.  
Powerware 9315 configuration-specific profiles are available in the directory where the  
Modbus Profiler tool is located (refer to the 950*.pdf files).  
Example Modbus Profiler Output Files  
The following tables are sample Modbus Profiler output files for a  
Powerware 9315 Reverse Transfer (RT) Single Module UPS. Refer to the  
Master Modbus Register Map for a complete list of the Status, Alarm,  
and Meter data for all Powerware UPS equipment (open the  
reg_map.pdf file in the directory where the Modbus Profiler tool is  
located).  
Table 4. Read Input Status - Modbus Function Code 02 (Inputs Start at 10000)  
Register  
Name  
Value  
Format  
BOOL  
BOOL  
BOOL  
BOOL  
Unit  
1
On Battery  
0
1
0
0
Status  
Status  
Status  
Status  
10  
11  
16  
On Bypass  
System Normal  
UPS Off  
NOTE Registers 1–16 are mutually exclusive.  
112  
Rectifier Status  
1
BOOL  
Status  
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INTEGRATING THE UPS  
Register  
113  
114  
115  
116  
117  
118  
119  
120  
121  
122  
123  
124  
125  
144  
145  
146  
147  
148  
149  
150  
151  
152  
153  
154  
155  
158  
159  
160  
161  
Name  
Value  
Format  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
Unit  
Rectifier Input Status  
Bypass Status  
1
0
1
1
1
1
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Bypass Input Status  
Input Circuit Breaker Status (CB1)  
Battery Disconnect Status  
Inverter Disconnect Status  
Inverter Status  
UPM Normal  
UPM On Battery  
UPM Bypass (Off Line)  
UPM Notice  
UPM Alarm  
UPM Standby  
Inverter AC over voltage  
Inverter AC under voltage  
Inverter under or over frequency  
Bypass AC over voltage  
Bypass AC under voltage  
Bypass under or over frequency  
Input AC over voltage  
Input AC under voltage  
Input under or over frequency  
Output AC over voltage  
Output AC under voltage  
Output under or over frequency  
Building Alarm 6  
Building Alarm 5  
Building Alarm 4  
Building Alarm 3  
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INTEGRATING THE UPS  
Register  
162  
163  
169  
172  
173  
174  
176  
177  
191  
194  
199  
200  
212  
214  
229  
241  
249  
251  
252  
270  
295  
312  
313  
314  
337  
345  
361  
Name  
Value  
Format  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
Unit  
Building Alarm 2  
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Status  
Building Alarm 1  
Output overload  
DC link over voltage  
DC link under voltage  
Rectifier failed  
Battery contactor fail  
Bypass breaker fail  
Battery current limit  
Output current over 100%  
Shutdown imminent  
Battery low  
Battery DC over voltage  
Power supply failure  
Network not responding  
Emergency shutdown command  
Bypass not available  
Battery contactor open  
Inverter contactor open  
Battery totally discharged  
Battery not charged  
UPS On Battery  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
BOOL  
UPS On Bypass  
Load Dumped (Load Power Off)  
Fan Failure  
Transformer Over Temperature  
Input Breaker Failed  
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INTEGRATING THE UPS  
Table 5. Read Input Registers - Modbus Function Code 04 (Input Registers Start at 30000)  
Register  
1
Meter Name  
Scale  
/10  
/10  
/10  
/10  
/10  
/10  
/10  
/10  
/10  
/10  
/10  
/10  
/10  
/10  
/10  
/10  
/100  
/100  
/10  
/10  
/10  
/10  
/10  
/10  
/10  
/10  
/10  
/10  
Unit  
Volts  
Volts  
Volts  
Volts  
Volts  
Volts  
Volts  
Volts  
Volts  
Amps  
Amps  
Amps  
kW  
OUTPUT VOLTS AB  
2
OUTPUT VOLTS BC  
3
OUTPUT VOLTS CA  
4
INPUT VOLTS AB  
5
INPUT VOLTS BC  
6
INPUT VOLTS CA  
10  
11  
12  
19  
20  
21  
22  
23  
24  
25  
26  
27  
28  
29  
30  
31  
33  
34  
35  
36  
60  
61  
BYPASS VOLTS AB  
BYPASS VOLTS BC  
BYPASS VOLTS CA  
INPUT CURRENT PHASE A  
INPUT CURRENT PHASE B  
INPUT CURRENT PHASE C  
OUTPUT TRUE POWER  
INPUT TRUE POWER  
OUTPUT APPARENT POWER  
INPUT APPARENT POWER  
OUTPUT POWER FACTOR  
INPUT POWER FACTOR  
OUTPUT FREQUENCY  
INPUT FREQUENCY  
kW  
kVA  
kVA  
Hz  
Hz  
INVERTER FREQUENCY  
BYPASS FREQUENCY  
BATTERY CURRENT  
BATTERY VOLTAGE  
Hz  
Hz  
Amps  
Volts  
%
% BATTERY LEFT  
BATTERY TIME REMAINING  
INVERTER VOLTS PHASE A  
INVERTER VOLTS PHASE B  
Minutes  
Volts  
Volts  
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INTEGRATING THE UPS  
Register  
62  
Meter Name  
Scale  
/10  
/10  
/10  
/10  
/10  
/10  
/10  
/10  
/10  
/10  
/10  
Unit  
Volts  
Amps  
Amps  
Amps  
Amps  
Amps  
Amps  
kVA  
INVERTER VOLTS PHASE C  
LOAD CURRENT PHASE A  
LOAD CURRENT PHASE B  
LOAD CURRENT PHASE C  
LOAD CURRENT PHASE A BAR CHART  
LOAD CURRENT PHASE B BAR CHART  
LOAD CURRENT PHASE C BAR CHART  
OUTPUT VA BAR CHART  
OUTPUT VOLTS A  
66  
67  
68  
69  
70  
71  
72  
79  
Volts  
Volts  
Volts  
80  
OUTPUT VOLTS B  
81  
OUTPUT VOLTS C  
EATON Powerware® Modbus® Card User’s Guide S 164201376 Rev C www.powerware.com  
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Chapter 6  
Troubleshooting  
Problem  
Possible Cause  
Corrective Action  
The Modbus Profiler  
tool does not  
generate the  
The wrong communication port number was  
entered in the profiler comX command.  
Verify the correct port number on your  
computer that is connected to the Modbus  
Card.  
profiler.csv file  
The serial cable is not connected.  
Verify that the serial cable connections are  
secure.  
Communication  
doesn’t work  
Incorrect communication parameters.  
Verify that the communication parameters are  
set to the desired baud rate, No parity, 8 data  
bits, 1 stop bit, and no hardware handshaking.  
RS-485 communication lines are reversed.  
For two-wire networks. Verify that the  
master RS-485 network signal TxD(+) is  
connected to the Modbus Card RxD(+) input  
signal and the RS-485 network signal TxD(–)  
is connected to the Modbus Card RxD(–) input  
signal.  
For four-wire networks. Verify that all four  
RS-485 network signals are connected to the  
terminal strip or DB-9 connector as illustrated  
in Table 1 on page 9 or Table 2 on page 10,  
respectively.  
See Chapter 3, “Wiring the Modbus Card” on  
page 7 for more information.  
If the Modbus Card is the last device installed Verify the termination settings (see  
in the network chain or the length of the  
network cable is excessive, termination  
needs to be enabled.  
“Termination” on page 10 for the correct  
settings).  
J9 and J10 jumpers could be in the incorrect  
position for your configuration.  
Verify the jumpers are in the correct position  
(see Figure 4 on page 5).  
The polling rate in the Building Management  
Software (BMS) application or Modbus  
software is set below 500 mS.  
The Modbus Card updates the status of the  
Eaton equipment every 1000 mS. Configure  
the BMS/Modbus application polling rate to  
500 mS or greater to ensure proper operation.  
EATON Powerware® Modbus® Card User’s Guide S 164201376 Rev C www.powerware.com  
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TROUBLESHOOTING  
DCE  
(Default)  
1
1
J7 J8  
J10  
J9  
J7 J8  
DCE/DTE  
Two-Wire  
(Default)  
J10  
1
S2  
O N  
J11  
1
1
1 2 34 56  
J9  
Two-Wire/Four-Wire  
J11  
Half Duplex  
(Default)  
S2  
Termination  
(Default ”OFF”)  
1
Full-Duplex  
1
Figure 15. Modbus Card Default Jumper Settings  
EATON Powerware® Modbus® Card User’s Guide S 164201376 Rev C www.powerware.com  
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TROUBLESHOOTING  
Service and Support  
If you have any questions or problems with the Modbus Card, call your  
Local Distributor or the Help Desk at one of the following telephone  
numbers and ask for a Modbus Card technical representative.  
United States:  
Canada:  
1-800-356-5737 or 1-919-870-3149  
1-800-461-9166 ext 260  
All other countries:  
Call your local service representative  
Please have the following information ready when you call the Help  
Desk:  
S Model number  
S Date of failure or problem  
S Symptoms of failure or problem  
S Customer return address and contact information  
If repair is required, you will be given a Returned Material Authorization  
(RMA) Number. This number must appear on the outside of the package  
and on the Bill Of Lading (if applicable). Use the original packaging or  
request packaging from the Help Desk or distributor. Units damaged in  
shipment as a result of improper packaging are not covered under  
warranty. A replacement or repair unit will be shipped, freight prepaid for  
all warrantied units.  
NOTE For critical applications, immediate replacement may be available. Call the Help  
Desk for the dealer or distributor nearest you.  
EATON Powerware® Modbus® Card User’s Guide S 164201376 Rev C www.powerware.com  
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TROUBLESHOOTING  
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*164201376C*  
164201376 C  
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