Integration Guide for the
Polycom® SoundStation® IP 7000 Conference
Phone Connected to a Polycom® HDX System
in Unsupported VoIP Environments
November, 2008 Edition
1725-40112-001 Rev. A
Download from Www.Somanuals.com. All Manuals Search And Download.
About This Guide
This guide explains how to integrate the Polycom® SoundStation® IP 7000
conference phone with a Polycom® HDX system in environments where the
PBX telephony system is not compatible with the conference phone. In this
environment, you will be able to conduct both voice and video calls and
conferences, but voice calls will be placed and received using the POTS or
ISDN interface on the Polycom HDX system.
In this guide, you will find everything you need to set up the SoundStation IP
7000 conference phone with a Polycom HDX system. Be sure to verify that
your network is prepared for configuring the conference phone and Polycom
in this guide before you set up and use the conference phone or Polycom HDX
system.
For information on using the SoundStation IP 7000 phone with a Polycom
HDX system in an unsupported VoIP environment, refer to the User Guide for
the SoundStation IP 7000 Phone Connected to a Polycom HDX System in
Unsupported VoIP Environments.
For information on setting up and using the SoundStation IP 7000 phone with
a Polycom HDX system in a supported VoIP environment, refer to the User
Guide for the SoundStation IP 7000 Phone.
For information on configuring the SoundStation IP 7000 phone in a supported
VoIP environment, refer to the latest Administrator’s Guide for the SoundPoint IP
/ SoundStation IP Family.
This information can also be found at
iii
Download from Www.Somanuals.com. All Manuals Search And Download.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments
iv
Download from Www.Somanuals.com. All Manuals Search And Download.
Contents
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Upgrading the Phone’s Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
SoundStation IP 7000 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
v
Download from Www.Somanuals.com. All Manuals Search And Download.
Integration Guide for the Polycom SoundStation IP 7000 Phone and Polycom HDX Systems in Non-Supported VoIP Environments
vi
Download from Www.Somanuals.com. All Manuals Search And Download.
Integrating the SoundPoint IP 7000
Conference Phone with a Polycom
HDX System
This chapter describes how to integrate the SoundPoint IP® 7000 conference
phone with a Polycom® HDX system in an unsupported VoIP environment. It
also describes how to upgrade the phone’s software when it is connected to a
Polycom HDX system. The phone must be running SIP application 3.1.1
(phone software) or later.
The SoundPoint IP 7000 conference phone is compatible with the following
Polycom HDX systems running 2.5 or later:
•
•
•
•
Polycom HDX 4000™ series
Polycom HDX 7000™ series
Polycom HDX 8000™ HD
Polycom HDX 9000™ series
Polycom strongly recommends that you connect the SoundPoint IP 7000 to the
LAN using the included network cable and to the Polycom HDX system using an
Polycom HDX Microphone Cable. A LAN connection enables access to a
provisioning server as well as a time server.
A provisioning server facilitates software upgrades, configuration management, and
diagnostic logging, which is helpful if troubleshooting is required.
Access to a time server enables display of the current date and time on the phone's
display.
The topics in this chapter include:
•
•
1
Download from Www.Somanuals.com. All Manuals Search And Download.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments
•
•
•
•
•
To troubleshooting any issues with the phone, refer to Troubleshooting Your
Before You Begin
Parts List
The following items are included in the basic phone package:
•
Polycom SoundStation IP 7000 Conference Phone
25-foot Network Cable
•
•
Quick Start Guide
SoundStation IP 7000 Conference Phone
25-foot Network Cable
Quick Start Guide
The above mentioned Quick Start Guide contains information for setting up and
using the phone in a supported VoIP environment. To use the phone when it is
connected to a Polycom HDX system in a VoIP environment, refer to the User
Guide for the Polycom SoundStation IP 7000 Phone.
Note
2
Download from Www.Somanuals.com. All Manuals Search And Download.
Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System
Optional and Required Accessories
You require a Polycom HDX Microphone Cable to connect the phone to the
Polycom HDX system. It is not part of the basic phone package, but is included
in the separate SoundStation IP 7000 - Polycom HDX system integration
package. The cable is also available as a separate item—if you already have the
basic package and the cable was not part of your Polycom HDX system
package or you want to connect it to a separate Polycom HDX Microphone
port.
The following items are optional accessories for the phone:
•
External Microphone Kit with two SoundStation IP 7000 extended
microphones
Connect the extended microphones to the phone. If you connect them to the
Polycom HDX system, they will not function properly.
Note
•
•
•
Mobile Phone Cable
Computer Calling Kit with Computer Calling Cable
AC Power Kit with a Power Adapter, Regional Power Cord, and Power
Insertion Cable
Overview
To integrate the SoundPoint IP 7000 conference phone with the Polycom HDX
system, complete the following steps:
1. Connect the phone to the local area network (LAN) using the supplied
2. (Optional.) Upgrade the phone before connecting it to the Polycom HDX
system.
The phone must be running bootROM 4.1.2 or later and SIP application
3.1.1 or later. To determine the bootROM version running on the phone,
press the Menu key, select Settings > Status > Platform > Phone, and then
scroll down to BootROM. To determine the SIP application version
running on the phone, press the Menu key, and then select Settings >
Status > Platform > Application > Main.
4. For proper operation, the Polycom HDX must be running 2.5 or later. To
verify the software, go to System > System Information.
If necessary, update the Polycom HDX system software so it can work
3
Download from Www.Somanuals.com. All Manuals Search And Download.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments
6. Make any optional changes to the phone and connect the phone to any
Connecting the Phone to the Network
Connecting the SoundPoint IP 7000 conference phone to the network is optional,
but highly recommended (for the reasons discussed at the beginning of this
chapter).
Note
The following figure shows how to connect the phone to the network.
1
2
25-foot Network Cable
To connect the SoundPoint IP 7000 phone to the network:
1. Connect the 25-foot Network Cable to the LAN jack on the phone.
2. Connect the other end of the 25-foot Network Cable to an available
LAN port on the wall or hub/switch device port.
AC power adapters are not included in the basic phone package. Power will be
provided to the phone from the Polycom HDX system when connected using the
Polycom HDX Microphone Cable.
Note
4
Download from Www.Somanuals.com. All Manuals Search And Download.
Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System
Setting Up the Polycom HDX System
For information on configuring the Polycom HDX system, refer to the
Administrator’s Guide for Polycom HDX Systems at
Updating the Polycom HDX System Software
Before you connect the SoundPoint IP 7000 phone to a Polycom HDX system,
verify that the software running on the Polycom HDX system is at version 2.5
or later. To verify the software version, using the HDX remote, go to to System
> System Information. If the software is not 2.5 or later, update the system
software using the Polycom HDX Web Interface, so the system will integrate
with the phone. Refer to Installing Polycom HDX Software and Options and the
Release Notes for Polycom® HDX Systems available at
Connecting the Phone to the Polycom HDX System
If a Polycom SoundStructure™ C-Series digital mixer is already connected to the
Polycom HDX system, you cannot connect the SoundPoint IP 7000 phone to it. If
you connect the phone, the message “Daisy-Chaining Error: Unsupported link.
Contact IT Manager.” appears.
Note
When you connect the phone to the Polycom HDX system, you need the
Polycom HDX Microphone Cable, which is the cable used to connect your
Polycom HDX Microphone to the Polycom HDX system.
Only a single SoundPoint IP 7000 phone may be connected to a Polycom HDX
system. Additionally, up to two Polycom HDX Microphone Arrays may be
daisy-chained with the phone on the same Polycom HDX Microphone Cable.
Note
To connect the SoundPoint IP 7000 phone to the Polycom HDX system:
1. Disconnect the Polycom HDX Microphone from the Polycom HDX
system.
If you have an additional Polycom HDX Microphone Cable, leave the
existing microphone connected to the Polycom HDX system and use the
additional cable to connect the phone to existing the microphone.
5
Download from Www.Somanuals.com. All Manuals Search And Download.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments
2. Connect one end of the Polycom HDX Microphone Cable into an
available microphone connector on the phone.
The following figure shows how to connect the Polycom HDX
Microphone Cable to an available microphone connector on the phone.
The other end of the cable connects to the Polycom HDX system.
Polycom
HDX System
To Network
Network Cable
The Polycom HDX 9000 systems require an adapter to plug in the Polycom HDX
Microphone Cable. The adapters are shipped with the cables for the Polycom HDX
9000 systems only.
Note
system. For information on where the microphone connector is located on
6
Download from Www.Somanuals.com. All Manuals Search And Download.
Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System
Setting Up the Phone
The extension number displayed on the SoundPoint IP 7000 phone will be updated
to automatically reflect the Polycom HDX systems Analog Phone or Voice Over
ISDN number in a later software release. Currently no number is displayed.
Note
If the time and date are flashing on the phone, refer to Troubleshooting Your Phone
Connect the SoundPoint IP 7000 phone to any optional equipment, such as
external microphones.
The phone can also connect to audio from a mobile phone or from a computer
Connecting an Optional External Microphone
When the phone is connected to a Polycom HDX system:
•
It acts as a microphone for all calls on the Polycom HDX system. One or
two Polycom HDX Microphone Arrays may be used as extension
microphones.
•
When the call is audio only, the speaker in the phone is used. Otherwise,
the audio comes from the Polycom HDX system.
You can connect a microphone to the phone using an optional
External Microphone Kit. Depending on the External Microphone Kit you
have, the kit will contain either two SoundStation IP 7000 extended
microphones (analog), or one Polycom HDX Microphone Array (digital).
For this deployment, you can only connect one external microphone to the
microphone connector on the phone. The other microphone connector on the
phone must be available to connect to the Polycom HDX system.
Note
Instead of connecting the microphone to the phone, you can connect up to two
Polycom HDX Microphone Arrays to the Polycom HDX system. For more
information on connecting microphones to the Polycom HDX system, refer to the
“Optional setup” instructions in the setup guide for your system at
To connect a SoundPoint IP 7000 external microphone, connect the
microphone cable to connector on the phone and the other to the microphone.
To connect up to two additional Polycom HDX microphones, connect one to
the connector on the phone and the other to a connector on the microphone.
To add a second microphone, remove the cover from the connector on the first
and connect the microphone cable to it and then to the other microphone.
7
Download from Www.Somanuals.com. All Manuals Search And Download.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments
The Polycom HDX microphones can be connected in any order.
Note
The following figure shows a SoundStation IP 7000 extended microphone
connected to a phone.
The following figure shows a Polycom HDX Microphone Array connected to
a phone.
Connecting Optional Auxiliary Audio Components
You can connect the SoundPoint IP 7000 phone to optional auxiliary audio
components. For example, you can connect audio components like a 2.5mm
audio connector on the phone to hear audio from mobile phones and computer
calling applications.
8
Download from Www.Somanuals.com. All Manuals Search And Download.
Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System
To connect a mobile phone to the phone, you require the optional Mobile
Phone Cable.
To connect a computer calling application to the phone, you require the
optional Computer Calling Kit (containing a Computer Calling Cable).
Connecting Mobile or Computer Audio to the 2.5mm Audio Connector
The phone has a 2.5mm audio connector to connect to a mobile phone or to a
computer calling application. You connect a mobile phone so you can use the
conference phone speaker to hear mobile phone calls. You connect a computer
to stream two-way audio from computer calling applications for hands-free
conversations. The 2.5mm audio connector is located on the right side of the
conference phone, behind a door you flip open.
The following figure shows the 2.5mm audio connector behind the door on the
side of the conference phone. The 2.5mm audio connector has a mobile phone
icon above it.
To connect audio from a mobile phone:
>> Connect one end of the optional Mobile Phone Cable to the headset jack on
a mobile phone, and connect the other end to the 2.5mm audio connector
on the conference phone.
For information on using the conference phone with a mobile phone
connection, refer to the section “Using Computer or Mobile Audio with the
Conference Phone” in the User Guide for the SoundStation IP 7000 Phone.
9
Download from Www.Somanuals.com. All Manuals Search And Download.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments
To connect audio from a computer calling application:
>> Connect one end (the end with two connectors) of the Computer Calling
Cable (contained in the optional Computer Calling Kit) to the audio out
and microphone ports on a computer, and connect the other end to the
2.5mm audio connector on the phone.
For information on using the phone with a computer calling application, refer
to the section “Using Computer or Mobile Audio with the Conference Phone”
in the User Guide for the SoundStation IP 7000 Phone.
Upgrading the Phone’s Software
The SoundPoint IP 7000 phone must be running bootROM 4.1.2 or later and
SIP application 3.1.1 or later before you connect it to a Polycom HDX system.
To upgrade the phone’s software, you will need to do one of the following:
•
Use the Polycom Customer Support provisioning server to provision the
•
Set up a provisioning server on your network and use it to provision the
phone. To do this, you must:
— Download the latest SIP application from the Polycom Support web
— Download the new SIP application to the phone. Refer to
For more information on upgrading the SIP application, refer to section
Using the Polycom Customer Support Provisioning Server
To use the Polycom Customer Support provisioning server to download the
phone, you must change the default network configuration parameters on the
SoundPoint IP 7000 phone.
The phone must be connected to the local area network to provision the new
Note
10
Download from Www.Somanuals.com. All Manuals Search And Download.
Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System
To download the new software to the SoundPoint IP 7000 phone:
1. Reboot the phone by pressing the reboot multiple key combination.
Press and hold the *, #, Volume-, and Volume+ keys simultaneously until
a confirmation tone is heard or for about three seconds.
2. While the phone is in its boot cycle, press the SETUP soft key.
3. Enter the administrative password, and then press the OK soft key.
The default password is 456.
The “Network Configuration” menu appears.
4. If DHCP is supported on the network:
a
Verify that the DHCP Client is enabled.
If it is not enabled, press the EDIT soft key, use the right arrow key to
select Enabled, and then press the OK soft key.
If DHCP is not supported by the network, you will need to set the phone IP address,
subnet mask, DNS, and gateway settings in step 10. Contact your system
administrator for these values.
Note
b
Using the down arrow key, scroll to DHCP Menu, and then press the
SELECT soft key.
The “DHCP Menu” appears.
c
Scroll down to Boot Server, then press the EDIT soft key.
d
Using the right arrow key, select Static, and then press the OK soft
key.
e
Press the EXIT soft key.
The “Network Configuration” menu appears again.
5. If DHCP is not supported on the network:
a
b
c
d
e
f
Scroll up to Phone IP Addr, then press the EDIT soft key.
Enter the phone IP address, then press the OK soft key.
Scroll down to Subnet Mask, then press the EDIT soft key.
Enter the subnet mask, then press the OK soft key.
Scroll down to IP Gateway, then press the EDIT soft key.
Enter the IP gateway address, then press the OK soft key.
Scroll down to DNS Server, then press the EDIT soft key.
Enter the DNS server address, then press the OK soft key.
Scroll down to DNS Domain, then press the EDIT soft key.
Enter the DNS domain name, then press the OK soft key.
g
h
i
j
11
Download from Www.Somanuals.com. All Manuals Search And Download.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments
6. Scroll down to Server Menu, then press the SELECT soft key.
7. Using the right arrow key, select HTTP as the Server Type, and then
press the OK soft key.
8. Scroll down to Server Address, then press the EDIT soft key.
9. Enter downloads.polycom.com/voice/IP7000 as the server address, then
press the OK soft key.
The URL is case sensitive.
10. Press the EXIT soft key.
11. Press the EXIT soft key again.
12. Scroll down to Save & Reboot, then press the SELECT soft key.
The phone will reboot.
The following messages will appear on the screen:
— Waiting for network to initialize
— Downloading new BootROM
— Checking new BootROM
— Updating new BootROM
— BootROM updated, rebooting
— Formatting file system, please wait
— Downloading new application
— Checking new application
— Saving new application
— Checking new application
— Loading application
— Running <application filename>
— Welcome
The upgrade process will take some time.
The bootROM messages will not appear if the bootROM is not upgraded. The
bootROM is not upgraded every time the application is upgraded.
Note
Upgrade times depends on how busy the nework is and the type of protocol used.
An update time greater than 10 minutes is not unusual.
Once the upgrade is complete, you can use the phone to place and answer
calls.
12
Download from Www.Somanuals.com. All Manuals Search And Download.
Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System
Locating the Latest Software
/soundstation_ip7000.html .
Setting Up a Provisioning Server
You can use any computer on the network as the provisioning server
(providing the application image and configuration files for the SoundPoint IP
7000 phone). You need an FTP, TFTP, or HTTP server running on a computer.
The instructions below are written using FTP server as the provisioning server, but
they also apply to any TFTP or HTTP server.
Note
To set up the provisioning server:
1. Create a directory to store the application image and the configuration
files.
For example, C:\test\7000 .
2. Extract all files from the distribution zip file to the newly created
directory.
Maintain the same folder hierarchy.
The distribution zip file contains many files, but only the following are
required:
— 3111-40000-001.sip.ld
— sip.cfg
— phone1.cfg
— 000000000000.cfg
Refer to the Release Notes for a detailed description of each file in the
distribution.
3. Start the FTP server and configure it to accept requests from the phone.
In the FTP server software on a computer, create a unique user with names
and passwords. For example, username user with password password.
The default username and password is PlcmSpIp.
Refer to your server documentation to set up the server.
13
Download from Www.Somanuals.com. All Manuals Search And Download.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments
Downloading New Software to the Phone
To use the provisioning server you just set up, you must change the default
network configuration parameters on the SoundPoint IP 7000 phone.
The phone must be connected to the local area network to download the new
Note
To download the new software to the SoundPoint IP 7000 phone:
1. Reboot the phone by pressing the reboot multiple key combination.
Press and hold the *, #, Volume-, and Volume+ keys simultaneously until
a confirmation tone is heard or for about three seconds.
2. While the phone is in its boot cycle, press the SETUP soft key.
3. Enter the administrative password, and then press the OK soft key.
The default password is 456.
The “Network Configuration” menu appears.
4. If DHCP is supported on the network:
a
Verify that the DHCP Client is enabled.
If it is not enabled, press the EDIT soft key, use the right arrow key to
select Enabled, and then press the OK soft key.
If DHCP is not supported by the network, you will need to set the phone IP address,
subnet mask, DNS, and gateway settings in step x. Contact your system
administrator for these values.
Note
b
Using the down arrow key, scroll to DHCP Menu, then press the
SELECT soft key.
The “DHCP Menu” appears.
c
Scroll down to Boot Server, then press the EDIT soft key.
d
Using the right arrow key, select Static, and then press the OK soft
key.
e
Press the EXIT soft key.
The “Network Configuration” menu appears again.
5. If DHCP is not supported on the network:
a
b
c
Scroll up to Phone IP Addr, then press the EDIT soft key.
Enter the phone IP address, then press the OK soft key.
Scroll down to Subnet Mask, then press the EDIT soft key.
Enter the subnet mask, then press the OK soft key.
d
14
Download from Www.Somanuals.com. All Manuals Search And Download.
Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System
e
f
Scroll down to IP Gateway, then press the EDIT soft key.
Enter the IP gateway address, then press the OK soft key.
Scroll down to DNS Server, then press the EDIT soft key.
Enter the DNS server address, then press the OK soft key.
Scroll down to DNS Domain, then press the EDIT soft key.
Enter the DNS domain name, then press the OK soft key.
g
h
i
j
6. Scroll down to Server Menu, then press the SELECT soft key.
7. Select the Server Type that is appropriate to your environment.
For example, if you are using an FTP server, verify that the Server Type is
set to FTP. To change it to FTP from another value, press the EDIT soft
key, use the right arrow key to select FTP, and then press the OK soft key.
8. Scroll down to Server Address, then press the EDIT soft key.
9. Enter the IP address of the computer that is running the server, then press
the OK soft key.
If your computer is running the FTP server, then enter your computer’s IP
address.
10. Scroll down to Server User, then press the EDIT soft key.
11. Enter the user name, then press the OK soft key.
This is the user name you created in step 3 in Setting Up a Provisioning
12. Scroll down to Server Password, then press the EDIT soft key.
This is the password you created in step 3 in Setting Up a Provisioning
13. Press the EXIT soft key twice.
14. Scroll down to Save & Reboot, then press the SELECT soft key.
The phone will reboot.
The following messages will appear on the screen:
— Waiting for network to initialize
— Downloading new application
— Checking new application
— Saving new application
— Checking new application
— Loading application
— Running <application filename>
— Welcome
The upgrade process will take some time.
15
Download from Www.Somanuals.com. All Manuals Search And Download.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments
15. Monitor the provisioning server event log and the uploaded event log
files.
Ensure that the download process completed correctly. All configuration
files used by the provisioning server are logged.
Two log files will be created called [MACaddress]-boot.log and
[MACaddress]-app.log .
For more information on reading the log files, refer to the section
“Troubleshooting Your SoundPoint IP / SoundStation IP Phones” in the
latest SIP Administrator’s Guide.
If you turned on logging in the FTP server, you will see log messages
describing the progress of file transfer.
Once the upgrade is complete, you can use the phone to place and answer
calls.
16
Download from Www.Somanuals.com. All Manuals Search And Download.
Troubleshooting Your Phone
This chapter contains general troubleshooting information to help you solve
any problems you might encounter when you use the SoundStation IP 7000
conference phone with the Polycom HDX system in an unsupported VoIP
environment. The tables in this chapter list possible trouble symptoms, the
likely causes of these problems, and recommended corrective actions to take.
Problems are grouped as follows:
•
•
•
If you require more information or assistance, contact your system
administrator.
17
Download from Www.Somanuals.com. All Manuals Search And Download.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments
Calling
Symptom
Problem
Corrective Action
Voice calls are not coming to the
SoundStation IP 7000 phone.
The call type is not set correctly.
Ensure that the Polycom HDX system has
an active voice interface installed and it is
listed as the first interface. Refer to the
Administrator’s Guide for Polycom HDX
Systems at
tion.
There is a faulty connection
between the SoundStation IP
7000 phone and the Polycom
HDX system.
Do one of the following:
•
•
Check the cabling.
Ensure both the Polycom HDX system
and the SoundStation IP 7000 can
“see” each other. On the Polycom
HDX system, go to System > System
Information. On the phone, press the
Menu key, and then select Settings >
Advanced > Admin Settings >
Voice Call Type.
There is a dial tone, but the call is
not going through.
Do one of the following:
•
•
•
Ensure that the Polycom HDX system
has an active voice interface installed
and it is listed as the first interface.
Ensure that the Polycom HDX
system’s active voice interface is
connected to an active network.
Verify the call type:
Press
, and then select
Settings > Advanced > Admin
Settings > Voice Call Type.
When prompted for the administrative
password, enter 456.
The Voice Call Type menu appears.
Verify that the call type is set to Auto.
Setting to HDX Preference should
not be necessary. Press the Select
soft key if you change the selection.
18
Download from Www.Somanuals.com. All Manuals Search And Download.
Troubleshooting Your Phone
SoundStation IP 7000 Display
Symptom
Problem
Corrective Action
Do one of the following:
The time and date are flashing.
You have disconnected your
phone from the network/LAN or
there is no SNTP server
configured.
•
•
Reconnect your phone to the network.
Disable the time and date display on
the phone per the instructions below.
Note: The phone does not
acquire time from the Polycom
HDX system.
1. Press
, and then select
Settings > Basic > Preferences >
Time & Date.
The Time & Date screen displays.
2. Scroll to Disable, and then press
Select soft key.
3. Press
to return to the idle
screen.
The idle screen no longer displays the
time and date.
Upgrading the SoundStation IP 7000 Phone
Symptom
Problem
Corrective Action
The SoundStation IP 7000 phone
does not upgrade from the
Polycom Customer Support
provisioning server.
Network access is blocked.
Using a computer on the same network as
the phone, open a browser and enter
http://
downloads.polycom.com/voice/IP7000/
000000000000.cfg as the web address.
If the browser gets an error about not
being able to find the file or server, there is
a network connectivity issue from your
location to the Polycom download server.
19
Download from Www.Somanuals.com. All Manuals Search And Download.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments
20
Download from Www.Somanuals.com. All Manuals Search And Download.
Safety Notices
Service Agreements
Please contact your Polycom Authorized Reseller for information about service agreements applicable to your
product.
Governing Law
This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and
by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on
Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited
Warranty and Limitation of Liability.
All rights reserved under International and Pan-American Copyright Conventions. No part of the contents of this
manual may be copied, reproduced, or transmitted in any form or by any means, or translated into another
language or format, in whole or part, without written consent from Polycom, Inc. Do not remove (or allow anybody
else to remove) any product identification, copyright or other notices.
Limitations of Liability
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF
ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR
DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS,
EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
21
Download from Www.Somanuals.com. All Manuals Search And Download.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments
Polycom Limited Warranty and Limitation Liability
LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from
defects in workmanship and materials, under normal use and service, for one year from the date of purchase from
Polycom or its authorized reseller.
Polycom’s sole obligation under this express warranty is at Polycom’s option and expense, to repair the defective
product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the
two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the
purchase price paid for the defective product. All products that are replaced will become the property of Polycom.
Replacement products or parts may be new or reconditioned.
Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the
remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid
and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that
provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the
returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s
expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of
loss or damage until the item is delivered to Customer.
The product software comes with 90-day software warranty, providing for software updates (minor releases/bug
fixes). To continue to receive support, purchasing a maintenance contract is the most economical solution.
Exclusions
Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or
malfunction in the product does not exist or results from:
•
•
•
•
•
Failure to follow Polycom’s installation, operation, or maintenance instructions.
Unauthorized product modification or alteration.
Unauthorized use of common carrier communication services accessed through the product.
Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or
Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or other hazards.
Warranty Exclusive
IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY
FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,
OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND
NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH
THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
22
Download from Www.Somanuals.com. All Manuals Search And Download.
Safety Notices
Safety and Compliance
Part 15 FCC Rules
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interferences received, including interference that may cause undesired
operation.
Class B Digital Device or Peripheral
Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
Modifications
In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly
approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be
used on a coin service or party line.
Installation Instructions
Installation must be performed in accordance with all relevant national wiring rules.
L’Installation doit être exécutée conformément à tous les règlements nationaux applicable au filage électrique.
When using Power over Ethernet (PoE), the equipment is to be connected only to PoE networks without
connections to the outside plant.
Plugs Acts as Disconnect Device
The socket outlet to which this apparatus is connected must be installed near the equipment and must always be
readily accessible.
La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être
facilement accessible.
Industry Canada (IC)
This Class [B] digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.
CE and VCCI Mark
This SoundPoint IP 7000 is marked with the CE mark. This mark indicates compliance with EC Directives
2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270
Bath Road, Slough, Berkshire, SL1 4DX, UK.
23
Download from Www.Somanuals.com. All Manuals Search And Download.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments
Safety and Compliance (continued)
WARNING Electrical Safety
To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network
(TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports
both use RJ-45 connectors. Use caution when connecting cables.
This product is rated 48Vdc, 0.375A. When used with the optional external power supply, the power supply shall be
a Listed power supply with a LPS output, rated 48V, min. 0.375A.
Russian Compliance
Ministry of Information Technologies & Communication of the Russian Federation - Declaration of Conformity
DoC # СПД-1918. Expiry 03/28/2011.
24
Download from Www.Somanuals.com. All Manuals Search And Download.
Index
Numerics
2.5mm audio connectors 9
Polycom HDX Systems
connecting phones 5
supported 1
updating software 5
A
auxiliary audio components
connecting 8
S
setting up boot server 13
setting up Polycom HDX System 5
setting up your phone 7
E
external microphones, connecting 7
SIP application
downloading 14
M
locating source files 13
setting up boot server 13
upgrading 10
mobile or computer audio, connecting 9
N
network connections 13
T
troubleshooting
P
calling issues 18
parts list 2
phone
phone display issues 19
upgrading issues 19
downloading software 14
connecting Polycom HDX system 5
network connections 13
optional and required accessories 3
parts list 2
setup 7
upgrading software 10
25
Download from Www.Somanuals.com. All Manuals Search And Download.
Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments
26
Download from Www.Somanuals.com. All Manuals Search And Download.
|