Plantronics Headphones CS50 USB User Manual

CS50-USB &  
CS60-USB DECT™  
WIRELESS  
HEADSET SYSTEM  
User Guide  
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DIAGRAMS  
EARLOOP  
FIG.3.1  
HEADBAND Available as an accessory.  
FIG.3.2  
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2
DIAGRAMS  
NECKBAND Available only as an accessory.  
FIG.3.3  
3
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DIAGRAMS  
MUTE FEATURE  
LISTEN VOLUME ADJUST  
FIG.4.1  
FIG.4.2  
INSTALLING A REPLACEMENT BATTERY  
FIG.5  
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4
WELCOME  
CS50-USB/CS60-USB  
Wireless Headset  
System User Guide.  
Thank you for selecting the CS50-  
USB/CS60-USB Wireless Headset  
System from Plantronics.  
The CS50-USB/CS60-USB offers  
wireless, hands-free headset con-  
venience and long range work-  
space mobility.  
This user guide provides instruc-  
tions on the installation and usage  
of your system.  
For safety and regulatory informa-  
tion, please refer to the separate  
"Important Safety Information"  
booklet. Detailed technical infor-  
mation and a copy of the  
Declaration  
of Conformity can be found at  
documentation  
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5
USAGE INSTRUCTIONS  
DIAGRAM KEY  
HEADSET  
DESK CHARGER  
1
2
3
4
5
6
7
Microphone  
8
9
AC Power Adapter  
Speaker  
AC Power Adapter Port  
Talk Button  
10 Headset Docking Cradle  
11 Charge Contacts  
12 Status Indicator  
13 Charge Indicator  
14 Stand  
Volume/Mute Control  
On-line Indicator  
Charge Contacts  
Battery Door  
15 Stand Pegs  
16 Ringer Switch On/Off  
17 USB Connector  
18 Subscription button access hole  
(paperclip required)  
1. GETTING STARTED  
To use your Plantronics CS50-USB/CS60-USB Headset System, please follow these  
simple steps:  
1. Install the hardware.  
2. Install the software.  
3. Charge your headset battery.  
4. Choose your headset wearing style.  
5. Carry out the initial set-up  
INSTALLING THE CS50-USB/CS60-USB BASE UNIT  
To install the base-unit, attach the stand by inserting the Stand Pegs into the locating  
holes on the underside of the base unit. Connect to the USB connector shown in Fig.  
2 on page 1 to a free USB port on your computer. A USB hub can be used but you  
should ensure it can supply sufficient power (250mA) to charge the headset. This  
will create the finished assembly (refer to Fig.3, page 1). Alternatively, the Velcro  
strips included can be used to attach the base unit to a PC monitor. The optional AC  
Power Adapter can be installed as shown in Fig. 2.1  
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INSTALLING THE PerSonoCall SOFTWARE  
To install the software, insert the CD supplied with CS50-USB/CS60-USB. If the CD  
does not autoplay, then use Windows Explorer to find the file called install.bat, double-  
click on it and then follow the instructions on-screen.  
CHARGE YOUR HEADSET BATTERY  
To charge the headset battery, place the headset into the DOCKING CRADLE. During  
To charge the headset battery, place the headset into the DOCKING CRADLE. During  
charging the CHARGE indicator (13) will be illuminated. When the headset is fully  
charged, the CHARGE indicator (13) will extinguish.  
The headset must be charged for a minimum of 1 hour prior to use – 3 hours to fully  
charge.  
CHOOSE YOUR HEADSET WEARING STYLE  
The CS50-USB/CS60-USB is provided with a choice of wearing styles. A neckband is  
also available as an accessory. Refer to Fig. 3 on pages 2 and 3 for instructions on  
how to connect and adjust your choice of wearing style.  
INITIAL SET-UP  
RINGER  
The CS50-USB/CS60-USB includes a ringer in the base to ensure that if you are not  
wearing the headset then you can still receive notification of an incoming call. The  
feature is disabled when the Ringer switch (16) is in the up position (as shown) or  
enabled when the switch is in the down position.  
COMPUTER AUDIO & VOICE DEVICES  
When the CS50-USB/CS60-USB is installed, it will set itself as the default voice device  
in your computer. You can set your preferences manually in Windows ™ through the  
Sounds and Audio Devices option in Control Panel.  
SOFTPHONE  
In addition to setting up the CS50-USB/CS60-USB through your computer operating  
system, your softphone may require you to choose which audio device you wish to use  
and carry out a short test to match this device to the softphone. It may also enable  
you to choose which device indicates an incoming call. Please refer to your softphone  
documentation to determine how to do this.  
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2. USING YOUR HEADSET  
PERSONOCALL SOFTWARE  
BASIC OPTIONS TAB  
SELECT SOFTPHONES  
Check the box or boxes of the softphones (installed during setup) you want the head-  
set to work with. If you change the softphone you use, or add an additional one, then  
you can change the softphones selectable by running “Install” again from the  
PerSonoCall software CD.  
LAUNCH PERSONOCALL WHENEVER WINDOWS™ STARTS  
Check this box to automatically launch the PerSonoCall application whenever you start  
your computer. PerSonoCall software must be activated to enable the remote ring  
detection and answer/end capabilities with supported softphones.  
ENABLE HEADSET ONLY FOR PHONE CALLS  
Check this box to conserve headset battery power by turning off the headset radio  
when no softphone call is active. The radio link is automatically re-activated when a  
softphone call is activated. When this box is checked, your headset only functions for  
phone calls. If you still want to use the headset to listen to audio files such as mp3,  
you should not check this box.  
SMART BUTTON  
Check this box to launch the application of your choice by pressing the mute button for  
longer than 2 seconds. Application executables to be launched can be selected via the  
browse button. (For example… launch your softphone application)  
CURRENT STATUS TAB  
HEADSET STATUS  
ATTACHED TO HEADSET  
Headset detected in USB port.  
USB FIRMWARE VERSION  
Factory installed firmware revision. May be required for technical assistance.  
BASE FIRMWARE VERSION  
Factory installed firmware revision. May be required for technical assistance.  
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REMOTE FIRMWARE VERSION  
Factory installed firmware revision. May be required for technical assistance.  
HEADSET INDICATORS  
RADIO LINK  
Communication between base and headset when checked.  
SMART BUTTON  
Headset Smart (long press of Mute button) button has been pressed when checked.  
TALK BUTTON  
Headset talk button has been pressed when checked.  
FLASH BUTTON  
Headset Flash (long press of volume up or down button) button has been pressed  
when checked.  
MUTE BUTTON  
Headset mute button has been selected when checked.  
SOFTPHONE STATUS  
AVAILABLE PHONE LINES  
Shows the phone lines currently active from the softphone(s) selected at install or from  
the basic options tab.  
CALL STATUS  
ACTIVE  
Number of current active calls.  
RINGING  
Number current ringing calls.  
ON HOLD  
Number of current calls on hold.  
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COMPLETED  
Number of calls made.  
OUTGOING LINE  
If you have multiple softphone line options you can select which line is activated when  
you press the headset talk button for an outbound call. Select preferred outgoing line  
connection by highlighting your selection from the “available phone lines” box, then  
clicking the “Set as outgoing line” box. This feature is not available with all softphones.  
TRAY BAR ICON STATUS  
: No headset detected  
: Headset detected, no radio link to base station  
: Headset detected, and radio link to base station active  
TEST CALL  
Make a test call to a colleague. Adjust the listen volume and speak volume as  
described in the next section to ensure a comfortable level for you and your listener.  
ADJUSTING THE LISTEN VOLUME (HOW OTHERS SOUND TO YOU)  
Refer to .Fig. 4.1 on page 4.  
Adjust the listen volume of the softphone (Please refer to the softphone user documen-  
tation for details on how to do this)  
Adjust the listen volume of the audio device on the computer. For Windows™ this is  
available through the Sound and Audio Device section on the control panel.  
Adjust the CS50-USB/CS60-USB using the Volume Control (4)  
Important: Too high a Listen Volume can cause audio problems. The recommended  
set-up is to keep the listen volume level on the softphone to mid-range and use the  
CS50-USB/CS60-USB listen volume control to give you the correct volume for calls.  
ADJUSTING THE SPEAK VOLUME (HOW YOU SOUND TO OTHERS)  
Adjust the speak volume of the softphone (Please refer to the softphone user docu-  
mentation for details on how to do this)  
Adjust the speak volume of the audio device on the computer For Windows™ this is  
available through the Sound and Audio Device section on the control panel.  
Important: Too high a Speak Volume can cause audio problems. The recommended  
set-up is to set the speak volume level on the softphone during installation and then  
keep it at a constant level.  
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MUTE YOUR VOICE  
The mute feature, when activated, allows you to hear the person you are calling, but  
they cannot hear you. To mute a call press and release the Volume/Mute control (4).  
When mute is enabled, the headset sounds two short tones every 15 seconds. In addi-  
tion, the Status indicator (12) will flash rapidly. To de-activate mute, press and release  
the Volume/Mute control (4) again.  
3. AUDIBLE WARNINGS  
The headset provides status information and signals a warning by sounding beeps as  
described below:  
OUT OF RANGE WARNING  
As you walk away from the base unit you will eventually reach the system operating  
range limit. When in use, a warning alert of two beeps will sound in the headset short-  
ly before you meet the range limit. On hearing this alert you should walk closer to the  
base unit to ensure call quality is maintained. If you ignore this alert and walk out of  
range, a triple beep will sound in the headset and any active call will be suspended.  
On returning within range, a single beep will sound and the call will be re-established.  
If you remain out of range for more than 15 minutes the system will drop the call per-  
manently. If using a compatible softphone the call will be terminated.  
MUTE WARNING  
If the mute button has been pressed, a double beep will sound every 15 seconds. This  
will continue to sound until the call is terminated, or the mute button is pressed again.  
LOW BATTERY WARNING  
When the headset battery is running low (approximately 5 minutes talk time remain-  
ing), an audible warning will be heard through the headset as a single beep repeating  
every 10 seconds. Soon after hearing this warning, you should recharge the headset.  
HEADSET NOT PAIRED WITH THE BASE  
If a headset is not correctly subscribed to a base unit, a warning alert of three beeps  
will sound when the talk button is pressed, and no link will be made between the  
headset and the base unit. This beep will continue to be heard when the button is  
pressed until the headset is subscribed to the base unit. To do this, follow the proce-  
dure in section 7.  
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4. REPLACING THE BATTERY  
Should it be necessary to replace the headset battery at anytime please refer to Fig. 5  
on page 4.  
5. . USING YOUR CS50-USB/CS60-USB HEADSET  
PLACING A CALL USING YOUR HEADSET  
To place a call using the headset, remove headset from cradle and dial or connect to  
another user in the normal way. To end the call, replace the headset in the charging  
cradle or press the Talk button (3).  
If you have selected an outgoing line in the PerSonoCall software, by pressing the Talk  
button (3) on the headset you will hear dial tone. You can then dial in the normal  
way.  
Tip: By returning to standby mode after completing your call, you will conserve the  
headset battery power and extend the remaining available talktime. You can  
achieve this by pressing the Talk Button (3) for more than 2 seconds immediately  
on conclusion of the call.  
RECEIVING A CALL USING YOUR HEADSET  
If the headset is in the charging cradle when the softphone rings, remove the headset  
to answer the call. To end the call, replace the headset in the charging cradle or press  
the Talk button (3).  
If the headset is not in the charging cradle when the softphone rings, press the Talk  
button (3) to answer the call. To end the call, replace the headset in the charging cra-  
dle or press the Talk button (3).  
Tip: By returning to standby mode after completing your call, you will conserve the  
headset battery power and extend the remaining available talktime. You can  
achieve this by pressing the Talk Button (3) immediately on conclusion of the call.  
SWITCHING BETWEEN CALLS USING THE HEADSET  
Some softphones support a feature known as ‘flash’. This allows you to place the cur-  
rent call on or off hold, or to toggle between different calls. You can access the flash  
feature by pressing and holding the Volume up/down (4) on the headset for greater  
than 2 seconds.  
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If you have an active call on a softphone that supports flash, and wish to place it on  
hold, press flash. To retrieve it from hold, press flash again.  
If you have an active call on a softphone that supports flash, and another call comes  
in, press the flash button to place your current call on hold and automatically answer  
the second call.  
w
I If you want to end the second call, press the Talk Button (3) in the normal way,  
this will finish the second call and automatically switch back to the first call. To  
end this call, press the Talk Button (3) in the normal way.  
w
If you wish to end the first call and continue with the second call, press flash to  
place the second call on hold and automatically switch to the first call. Press the  
Talk Button (3) in the normal way, this will finish the first call and automatically  
switch back to the second call. To end this call, press the Talk Button (3) in the nor  
mal way.  
RECHARGING THE HEADSET  
To recharge the headset, place it into the Headset Docking Cradle (10) in the base  
unit. During charging, the Charge Indicator (13) on the base unit will brighten. When  
the headset is fully charged, the Charge Indicator (13) on the base unit will extinguish.  
A completely depleted headset requires a minimum charge time of 1hr before it  
should be used and 3 hours to fully charge.  
6. TRAVELLING WITH YOUR CS50-USB /60-USB HEADSET  
If you take your CS50-USB/CS60-USB headset onto a plane, you must disconnect the  
battery (using the procedure in Figure 5) before boarding. It can be reconnected when  
you leave the plane.  
7. TROUBLESHOOTING  
PROBLEM  
My headset stops responding to button presses.  
Possible Cause  
Solution  
Headset requires reset  
Unplug and re-connect the USB connector  
and optional power supply. Remove and re-  
install the battery (see Fig.5 on page 4).  
Headset has a flat battery  
Ensure your battery is fully charged. If you  
are using a laptop that regularly goes into  
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13  
standby or hibernation, an optional AC  
power supply is provided to ensure the  
headset can be continuously charged  
PROBLEM  
My headset does not work with my softphone.  
Possible Cause  
Solution  
Incorrect softphone selected  
Ensure you have selected the softphone you  
are using through the software. If the  
softphone you are using does not appear  
on the list, please check  
Headset has a flat battery  
Ensure your battery is fully charged. If you  
are using a laptop that regularly goes into  
standby or hibernation, the AC power  
supply is available to ensure the headset  
can be continuously charged  
CS50/CS60-USB not set as the  
voice device  
Use the audio settings on the computer or  
CS50-USB/CS60-USB is the softphone to  
ensure that the device used for voice.  
PROBLEM  
I plugged everything in but the lights won’t come on.  
Possible Cause  
Solution  
Computer not turned on  
Check that the computer is turned on and not  
in standby or hibernation mode.  
Insufficient power from USB port  
If using a USB hub, check that the AC power  
supply is correctly connected and that the hub  
can supply 250mA to charge the headset.  
PROBLEM  
I cannot hear caller / dial tone.  
Possible Cause  
Solution  
Too far away from base  
Listen volume too quiet  
Ensure you are within range of the base  
Adjust the Listen Volume Control on the  
headset, softphone and PC audio control.  
Ensure the headset speaker is positioned  
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14  
snugly over your ear  
Incorrect softphone model selected  
Headset has flat battery  
Ensure you have selected the correct soft  
phone model through the software  
Recharge the battery by placing the headset  
in the Headset Docking Cradle.  
PROBLEM  
Callers cannot hear me.  
Possible Cause  
Solution  
Mute is selected  
Press the mute button once. The audible  
mute indicator should then stop beeping.  
Headset microphone boom aligned  
incorrectly  
Align the headset boom  
with your mouth  
Speak volume is too low  
Increase the speak volume on your soft  
phone until you can be heard by callers. If  
the volume is still too low, increase the  
microphone level on your computer.  
PROBLEM  
Receive sounds distorted.  
Possible Cause  
Solution  
Listen volume too high  
Lower the receive volume on your  
softphone until the distortion disappears.  
If the distortion is still present, lower the  
listen volume control on the computer.  
PROBLEM  
I can hear too much background conversation, noise or sidetone.  
Possible Cause  
Solution  
Speak volume is too high  
Lower the speak volume on your softphone  
until the noise or sidetone disappears. If the  
noise or sidetone is still present, lower the  
microphone volume control on the computer.  
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PROBLEM  
Sudden loss of audio, continuous noise or distorted audio on receive.  
Possible Cause  
Solution  
Software reset required  
Unplug and re-connect the USB connector  
and optional power supply  
Remove and re-install the battery pack (see  
Fig.5 on page 4).  
PROBLEM  
The headset I was using to listen to music does not work any more  
Possible Cause  
Solution  
CS50-USB/CS60-USB is set as  
the default audio device  
Use the audio settings on the computer  
or on the softphone to ensure that CS50-  
USB/CS60-USB is the device used for voice.  
Either the computer soundcard or the head  
set you previously used for music should be  
set as the audio device  
PROBLEM  
Battery talktime performance is significantly degraded even after a full recharge.  
Possible Cause  
Solution  
Battery approaching end of life.  
Replace with a new battery pack. Refer to  
the diagrams on page 4.  
SUBSCRIPTION  
The Headset and Base Unit are supplied subscribed to each other. However if you wish to  
use a replacement headset with the base unit then the units must be re-subscribed as  
follows:  
1. Return the headset to the Headset Docking Cradle (10).  
2. Use a paperclip to press and hold the Subscription Button through the access hole (18)  
on the base unit for a minimum of 5 seconds. The Status Indicator (12) will then flash.  
3. Press and hold the Headset Mute Switch (4) for a minimum of 5 seconds. The On-line  
Indicator (5) will then illuminate.  
4. Subscription completion is indicated when the Status Indicator (12) is fully illuminated  
and the On-line Indicator (5) is extinguished.  
5. If subscription fails within 2 minutes the headset will return to the un-subscribed state.  
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8. MAINTENANCE HINTS  
1. Unplug the unit from the computer and the AC Power Adapter from the power  
source before cleaning.  
2. To clean the headset, remove the headset from the attachment and wipe clean.  
3. Clean the equipment with a damp (not wet) cloth.  
4. Do not use solvents or other cleaning agents.  
9. OPTIONAL PARTS & ACCESSORIES  
There are a range of Plantronics accessories designed to enhance the functionality of  
your CS50-USB/CS60-USB Wireless Headset System. Please contact your Plantronics  
Supplier for further details.  
1. Battery  
2. Battery Door  
3. Earloops (pack of 4)  
4. Over-the-Head Band + Tripods + Cushion  
5. Uniband + Cushion  
6. Spare CS50-USB/CS60-USB Headset  
7. Spare neckband  
8. Spare headband  
9. Spare tripods  
WARRANTY AND SERVICE  
• Plantronics guarantees the satisfactory condition of the equipment with regard to  
manufacturing and material defects for 2 years from the date of purchase. (Please  
retain the original receipt).  
• This product should be installed and used in accordance with the instructions  
detailed in this user guide, and serviced at an approved Plantronics Service Centre.  
Failure to comply with these conditions may render the warranty void.  
• This does not affect your statutory rights.  
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FCC REGISTRATION INFORMATION  
FCC REQUIREMENTS—PART 15  
This device complies with Part 15 of the FCC Rules. Operation is subject to the  
following two conditions:  
1. This device may not cause harmful interference, and  
2. This device must accept any interference received, including interference that may  
cause undesired operation.  
This equipment has been tested and found to comply with the limits for a Class B digi-  
tal device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide  
reasonable protection against harmful interference in a residential installation. This  
equipment generates, uses, and can radiate radio frequency  
energy and, if not installed and used in accordance with the instructions, may  
cause harmful interference to radio communications.  
However, there is no guarantee that interference will not occur in a particular  
installation. If this equipment does cause harmful interference to radio or television  
reception which can be determined by turning the radio or television off and on,  
the user is encouraged to try to correct interference by one or more of the following  
measures:  
1. Reorient or relocate the receiving antenna.  
2. Increase the separation between the equipment and receiver.  
3. Connect the equipment into an outlet on another circuit.  
4. Consult the dealer or an experienced radio/TV technician for help.  
The FCC Want You To Know  
Changes or modifications to this product not expressly approved by Plantronics, or  
operation of this product in any way other than as detailed by the owner’s manual,  
could void your authority to operate this product.  
FCC Requirements—Part 68  
This equipment complies with Part 68 of the FCC Rules. The FCC Part 68 Label is locat-  
ed on the bottom of the unit. This label contains the FCC Registration Number and  
Ringer Equivalence Number (REN) for this equipment. If requested this information  
must be provided to your telephone company.  
The REN is useful to determine the quantity of devices you may connect to your  
telephone line and still have all of those devices ring when your telephone number is  
called. In most, but not all areas, the sum of the RENs of all devices connected to one  
line should not exceed five (5.0). To be certain of the number of devices you  
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18  
may connect to your line, as determined by the REN, you should contact your local  
telephone company to determine the maximum REN for your calling area.  
Connection to the telephone network should be made by using standard modular  
telephone jacks, type RJ11. The plug and/or jacks used must comply with FCC Part 68  
rules. If this telephone equipment causes harm to the telephone network, the tele-  
phone company will notify you in advance that temporary discontinuance of service  
may be required. But if advance notice isn't practical, the telephone company will noti-  
fy the customer as soon as possible. Also, you will be advised of your right to file a  
complaint with the FCC if you believe it is necessary.  
The telephone company may make changes in it's facilities, equipment, operations  
or procedures that could affect the proper functioning of your equipment If they do,  
you will be notified in advance in order for you to make necessary modifications to  
maintain uninterrupted service.  
NOTE: If your home has specially wired alarm equipment connected to the telephone  
line, be sure that installing the system does not disable your alarm equipment. If you  
have questions about what will disable your alarm equipment, contact your telephone  
company or a qualified installer.  
Industry Canada Notice  
TERMINAL EQUIPMENT  
NOTICE: This equipment meets the applicable Industry Canada Terminal  
Equipment Technical Specifications. This is confirmed by the registration number.  
The abbreviation, IC, before the registration number signifies that registration was per-  
formed based on a Declaration of Conformity indicating that Industry Canada techni-  
cal specifications were met. It does not imply that Industry Canada approved the  
equipment.  
NOTICE: The Ringer Equivalence Number (REN) for this terminal equipment is marked  
on the equipment itself. The REN assigned to each terminal equipment provides an  
indication of the maximum number of terminals allowed to be connected to a tele-  
phone interface. The termination on an interface may consist of any combination of  
devices subject only to the requirement that the sum of the Ringer Equivalence  
Numbers of all the devices does not exceed five.  
RADIO EQUIPMENT  
The term “IC:” before the radio certification number only signifies that Industry  
Canada technical specifications were met.  
Operation is subject to the following two conditions: (1) this device may not cause  
interference, and (2) this device must accept any interference, including interference  
that may cause undesired operation of the device. “Privacy of communications may not  
be ensured when using this telephone”.  
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Plantronics Ltd  
Plantronics Acoustics  
Italia Srl  
Wootton Bassett, UK  
Tel: 0800 410014  
+44 (0)1793 842200  
Milano, Italia  
Numero Verde: 800 950934  
+39 039 685971  
Plantronics B.V.  
Hoofddorp, Nederland  
Tel: (0)0800 PLANTRONICS  
0800 7526876 (NL)  
Plantronics Iberia, S.L.  
Madrid, España  
Tel: 902 41 51 91  
+34 91 640 47 44  
00800 75268766 (BE/LUX)  
Plantronics Sarl  
Nordic Region  
Noisy-le-Grand, France  
Tel: Finland: 0201 550 550  
Tel: Sverige: 031 28 95 00  
Tel: Danmark: 44 35 05 35  
Tel: Norge: 23 17 37 70  
No Indigo: 0825 0825 99  
0 , 15 @ TTC / mn  
+33 (0)1 41 67 41 41  
Plantronics GmbH  
Plantronics Middle East,  
Eastern Europe, Africa  
and India  
Hürth, Deutschland  
Service: 0800 9323 400  
Technik: 0180 5007996  
Österreich: 0800 242 500  
Schweiz: 0800 932 340  
Tel: +44 (0)1793 842443  
US and Canada  
(800) 544-4660  
Plantronics Ltd, Interface Business Park, Bincknoll Lane,  
Wootton Bassett, Wiltshire SN4 8QQ. ENGLAND  
Plantronics Inc, 345 Encinal Street, Santa Cruz, CA 95060 USA  
CS60-USB ONLY  
© 2004 Plantronics Inc. All rights reserved. Plantronics, the logo design, Plantronics and  
the logo design combined and IntelliStand are trademarks or registered trademarks of  
Plantronics Inc. DECT is a trademark of ETSI. Patent U.S. 5,210,791 and Patent Pending. 02/04  
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