Plantronics Corded Headset C510 User Manual

Blackwire C510/C520  
USB Corded Headset  
User Guide  
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Welcome  
Congratulations on purchasing your new Plantronics product. This guide contains instructions  
for setting up and using your Blackwire C510/C520 headset.  
Please refer to the safety instructions in the quick start guide for important product safety  
information prior to installation or use of the product.  
System Requirements  
Computer  
• Supported Operating Systems: Windows® 7, Windows® 8, Windows XP®, Windows Vista®  
• Processor: 400 MHz Pentium® processor or equivalent (Minimum); 1 GHz Pentium processor or  
equivalent (Recommended)  
• RAM: 96 MB (Minimum); 256 MB (Recommended)  
• Hard Disk: 280 MB (Minimum); 500 MB or more (Recommended)  
• Microsoft Windows XP-Service Pack 3 (SP3) or later (Recommended) Microsoft Windows Vista-  
Service Pack 1 (SP1) or later (Recommended)  
Display  
• At least 800 x 600, 256 colors  
• 1024 x 768 high color, 32-bit (Recommended)  
Browser  
• Internet Explorer® V6 or better must be on the user’s system (Required)  
Visit our website at www.plantronics.com/support for technical support including frequently  
asked questions, compatibility and accessibility information.  
Need More Help?  
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What's in the package  
Blackwire C510 Headset with inline controller  
Blackwire C520 Headset with inline  
controller (stereo)  
(monaural)  
Carrying case  
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Basics  
Headset inline control icons  
Function  
Answer/End button  
Answers or ends a call  
Incoming call  
Flashes green  
On a call  
Solid green  
Volume up button  
Increases the listening volume  
Volume down button  
Decreases the listening volume  
Solid red when muted  
Mute/Unmute button  
Mutes/unmutes the headset  
microphone  
Smart Sensortechnology  
Sensors detect whether or not you are wearing the headset. Sensors are located in the speaker  
capsule on the microphone boom side.  
Smart Sensor Feature  
Function  
Auto Answer Calll  
Incoming call  
When you are not wearing your headset and have an  
incoming call on your PC, put on the headset and the call  
will be answered automatically. You do not have to press  
the Answer/End button.  
Flashes green  
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Wearing Your Headset  
1
Slide the headband until it fits comfortably over both ears.  
Fit Headset  
2
If still too tight, stretch the headband for better comfort.  
3
For optimal voice clarity, bend the boom and place the microphone close to mouth.  
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Daily Use  
1
Load Plantronics Spokes software by visiting www.plantronics.com/software and click on  
"Download" .  
Connect PC and Call  
2
Connect the headset into the USB port of the computer. The headset will automatically power  
on.  
3
Check your Audio Settings. Confirm the speaker and microphone settings for your PC softphone  
are set to Plantronics C510/C520.  
PC Audio Setup for Windows 7 and Windows 8  
Go to Control Panel -> Sound -> Playback tab, and set the Plantronics C510/C520 device as the  
Default Communications Device.  
PC Audio Setup for Windows XP  
Go to Control Panel -> Sound and Audio Devices, and in the Audio tab set the Plantronics  
C510/C520 device for the Sound Playback.  
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1
Place a call using your softphone software.  
To place a call  
Incoming/Outgoing Calls  
Dial number using your softphone software application.  
2
To answer a call  
• Put on headset to answer call with Smart Sensor technology or,  
• If already wearing headset press the Answer/End button  
3
To end a call  
Short press the Answer/End button.  
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Adjust Your Headset  
Volume  
Listening Volume  
1
Press the volume up button ( ) on the headset inline control to increase listening volume.  
2
Press the volume down button ( ) on the headset inline control to decrease listening volume.  
1
During a call, press the mute button on the headset inline control to mute the microphone.  
When mute is on, the mute LED is solid red (you will still be able to hear the caller).  
Mute a Call  
2
To turn mute off, press the mute button again.  
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Plantronics Spokes Software  
User preferences and device settings that affect the performance of your headset can be  
Plantronics Control Panel  
changed using the Plantronics Control Panel.  
To access the Plantronics Control Panel, load Plantronics Spokes software by visiting  
plantronics.com/software and click on the download button.  
To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel.  
The Applications tab displays the status of Plantronics support for various applications such as  
softphones and media players.  
Applications tab  
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Allows you to set preferences for:  
Preference Tab  
Media player Modify call action: Pause, Play, Mute or Do Nothing  
General use  
Presence status based on wearing state (dependent upon softphone compatibility) When  
headset is put on, or removed set presence to: Available, Busy, Do not disturb, Be right back or  
Offline  
Provides online access to the user guide and support and displays your headset system's  
information.  
About tab  
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Plantronics Update Manager  
Using Plantronics Update Manager, you can download new software and firmware versions  
when they are available. To change settings such as checking for updates manually or  
automatically or to install new updates, go to the Start menu > Programs > Plantronics >  
Plantronics Update Manager.  
Check for Updates Automatically  
Select the box "Check for Updates Automatically" and you will be notified automatically when  
new software and firmware updates are available.  
Check for Updates Manually  
Check for available software and firmware updates at any time by clicking on the "Check For  
Updates Now" button.  
Install Updates  
If new updates are available after a manual or automatic check, click on the "Install Checked  
Updates" button and installation will begin.  
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Troubleshooting  
Headset  
I cannot hear caller.  
Listening volume is too low. Press the volume up button on the  
headset.  
The USB headset is not set as the default audio device. Use the  
audio settings in your sound control panel/preferences to select  
your headset as the default audio device.  
For Windows XP systems  
• Go to Control Panel > Sounds and Audio Devices > Audio tab.  
• Select your headset as the "Sound playback" default device.  
For Windows Vista and Windows 7 systems  
• Go to Control Panel > Sound  
• Highlight the headset, select the Set Default > Default  
Communications Device from the drop-down list and click OK.  
For Mac OS X  
• Choose Apple menu > System Preferences > Sound > Output tab.  
• Select your headset in the "Select a device for sound output"  
window.  
Callers cannot hear me.  
Headset is muted. Press the mute button to unmute the  
microphone.  
Headset microphone boom aligned incorrectly. Align the headset  
boom with your mouth.  
The USB headset is not set as the default Voice device. Use the  
audio settings in your sound control panel/preferences to  
change the input device.  
For Windows XP systems  
• Go to Control Panel > Sounds and Audio Devices > Audio tab.  
• Select your headset as the "Sound recording" default device.  
For Windows Vista and Windows 7 systems  
• Go to Control Panel > Sound > Recording tab.  
• Highlight the headset, select the Set Default button and click OK.  
For Mac OS X  
• Choose Apple menu > System Preferences > Sound > Input tab.  
• Select your headset in the "Select a device for sound input"  
window  
The sound in the headset is  
distorted.  
Lower the listen volume on your softphone until the distortion  
disappears.  
I can hear an echo in the headset.  
Adjust volume on headset.  
The other headset I was using to  
listen to music does not work any  
more.  
The USB headset will set itself as the default audio device in  
Windows. Use the audio settings in your sound control panel/  
preferences to change the audio device.  
For Windows XP systems  
• Go to Control Panel > Sounds and Audio Devices > Audio tab.  
• Under “Sound Playback”, change the default setting from your  
headset to your device choice.  
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For Windows Vista and Windows 7 systems  
• Go to Control Panel > Sound > Recording tab.  
• Highlight your device choice, select the Set Default button and  
click OK.  
For Mac OS X  
• Choose Apple menu > System Preferences and click Sound.  
• Click Output, and then select “Internal Speakers” or your device  
choice.  
When a PC goes into standby or hibernation, the USB headset no  
longer is powered on. Be sure your PC is in an active state.  
My headset stops responding to  
button presses.  
Smart Sensors  
The "Auto Answer call" function is  
not working.  
Make sure the speaker capsule is placed on your ear so the ear  
cup makes good contact with your ear.  
13  
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NEED MORE HELP?  
Plantronics, Inc.  
Plantronics BV  
South Point Building C  
345 Encinal Street  
Santa Cruz, CA 95060 Scorpius 140  
United States  
2132 LR Hoofddorp  
Netherlands  
©
2013 Plantronics, Inc. All rights reserved. Plantronics, the logo design, and Blackwire are trademarks or registered trademarks of Plantronics, Inc. All  
other trademarks are the property of their respective owners. Apple, iTunes and Mac are trademarks of Apple Inc., registered in the U.S. and other  
countries. Microsoft, Vista, Windows and XP are trademarks of Microsoft Corporation in the US and other countries. Pentium is a trademark of Intel  
Corporation in the U.S. and/or other countries. Skype is a trade mark of Skype Limited and is used with the permission of Skype Limited  
200222-06 (03.13)  
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