Philips Flat Panel Television 191TV4L User Manual

191TV4L  
EN Notice & important information  
User manual  
Troubleshooting  
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9 Pixel policy  
16  
Contents  
10Troubleshooting  
General monitor issues  
TV channel issues  
Picture issues  
18  
18  
18  
18  
19  
19  
19  
19  
1 Notice  
2
2 Important  
3
4
Sound issues  
The most updated user manual on line  
HDMI connection issues  
Computer connection issues  
Contact us  
3 Get started and connect your  
devices  
5
5
6
Back connector  
Side connector  
4 Controls  
7
7
7
Side control buttons  
Remote control  
5 Start to use  
9
Switch your monitor on/off or to standby 9  
Switch channels  
Watch connected devices  
Adjust monitor volume  
9
10  
10  
6 Product information  
Supported display resolutions  
Tuner/Reception/Transmission  
Remote control  
11  
11  
11  
11  
11  
11  
Power  
Supported monitor mounts  
7 TV/Channel installation  
12  
12  
UsingTV signal as the input source  
8 Settings  
13  
13  
13  
14  
14  
Adjusting Preset Setting  
Adjust Picture Setting  
Adjust Audio Setting  
Feature Setup  
EN  
1
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Pixel characteristics  
1 Notice  
This monitor product has a high number  
of color pixels. Although it has effective  
pixels of 99.999% or more, black dots or  
bright points of light (red, green or blue)  
may appear constantly on the screen.  
This is a structural property of the display  
(within common industry standards) and  
is not a malfunction.  
2012 © Koninklijke Philips Electronics N.V.  
All rights reserved.  
Philips and the Philips Shield Emblem are  
registered trademarks of Koninklijke Philips  
Electronics N.V. and are used under licence  
from Koninklijke Philips Electronics N.V.  
Please refer to the Pixel Policy section in  
this manual for details.  
Specifications are subject to change without  
Copyright  
notice.  
Warranty  
Risk of injury, damage to monitor or void  
of warranty! Never attempt to repair the  
monitor yourself.  
Use the monitor and accessories only as  
intended by the manufacturer.  
VESA, FDMI and theVESA Mounting Compliant  
logo are trademarks of theVideo Electronics  
Standards Association.  
® Kensington and Micro Saver are registered  
US trademarks of ACCO World Corporation  
with issued registrations and pending  
applications in other countries throughout the  
world.  
Any operation expressly prohibited in  
this manual, or any adjustments and  
assembly procedures not recommended  
or authorised in this manual shall void the  
warranty.  
Warranty coverage begins from the day  
you purchase your monitor. For two years  
thereafter, your monitor will be replaced  
by at least an equivalent monitor in case  
of defects provided by the warranty  
coverage.  
2
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Risk of injury or damage to the monitor!  
2 Important  
Two people are required to lift and  
carry a monitor that weights more  
than 25 kg.  
When stand mounting the monitor,  
use only the supplied stand. Secure  
the stand to the monitor tightly. Place  
the monitor on a flat, level surface  
that can support the combined  
weight of the monitor and the stand.  
When wall mounting the monitor,  
use only a wall mount that can  
support the weight of the monitor.  
Secure the wall mount to a wall that  
can support the combined weight  
of the monitor and wall mount.  
Koninklijke Philips Electronics N.V.  
bears no responsibility for improper  
wall mounting that results in accident,  
injury or damage.  
Read and understand all instructions before you  
use your monitor. If damage is caused by failure  
to follow instructions, the warranty does not  
apply.  
Safety  
Risk of electric shock or fire!  
Never expose the monitor to rain or  
water. Never place liquid containers,  
such as vases, near the monitor.  
If liquids are spilt on or into the  
monitor, disconnect the monitor  
from the power outlet immediately.  
Contact Philips Consumer Care to  
have the monitor checked before  
use.  
Risk of injury to children! Follow these  
precautions to prevent the monitor  
from toppling over and causing injury to  
children:  
Never place the monitor, remote  
control or batteries near naked  
flames or other heat sources,  
including direct sunlight.  
Never place the monitor on a surface  
covered by a cloth or other material  
that can be pulled away.  
Ensure that no part of the monitor  
hangs over the edge of the surface.  
Never place the monitor on tall  
furniture (such as a bookcase)  
without anchoring both the furniture  
and monitor to the wall or a suitable  
support.  
To prevent the spread of fire, keep  
candles or other flames away from  
the monitor, remote control and  
batteries at all times.  
Educate children about the dangers  
of climbing on furniture to reach the  
monitor.  
Never insert objects into the  
ventilation slots or other openings on  
the monitor.  
When the monitor is swivelled,  
ensure that no strain is exerted on  
the power cord. Strain on the power  
cord can loosen connections and  
cause arcing.  
Risk of overheating! Never install the  
monitor in confined space. Always leave  
at least 4 inches of space around the  
monitor for ventilation. Ensure curtains or  
other objects never cover the ventilation  
slots on the monitor.  
Risk of damage to the monitor! Before  
you connect the monitor to the power  
outlet, ensure that the power voltage  
matches the value printed on the back of  
the monitor. Never connect the monitor  
to the power outlet if the voltage is  
different.  
Risk of short circuit or fire!  
Never expose the remote control or  
batteries to rain, water or excessive  
heat.  
Avoid force coming onto power  
plugs. Loose power plugs can cause  
arcing or fire.  
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Risk of injury, fire or power cord damage!  
Never place the monitor or any objects  
on the power cord.  
To easily disconnect the monitor power  
cord from the power outlet, ensure that  
you have full access to the power cord at  
all times.  
Recycling  
When you disconnect the power cord,  
always pull the plug, never the cable.  
Disconnect the monitor from the power  
outlet and aerial before lightning storms.  
During lightning storms, never touch any  
part of the monitor, power cord or aerial  
cable.  
Your display is manufactured with high quality  
materials and components which can be  
recycled and reused.  
To learn more about our recycling program,  
sustainability/recycling.  
Risk of hearing damage! Avoid using  
earphones or headphones at high  
volumes or for prolonged periods of time.  
If the monitor is transported in  
temperatures below 5°C, unpack the  
monitor and wait until the monitor  
temperature matches the room  
temperature before connecting the  
monitor to the power outlet.  
When you see the crossed-out wheeled bin  
symbol attached to a product, it means the  
product is covered by the European Directive  
2002/96/EC:  
Screen care  
Avoid stationary images as much as  
Never dispose of your product with other  
household waste. Please inform yourself about  
the local rules on the separate collection of  
electrical and electronic products. The correct  
disposal of your old product helps prevent  
potentially negative consequences for the  
environment and human health.  
Your product contains batteries covered by  
the European Directive 2006/66/EC, which  
cannot be disposed of with normal household  
waste.  
Please inform yourself about the local rules  
on the separate collection of batteries. The  
correct disposal of batteries helps prevent  
potentially negative consequences for the  
environment and human health.  
possible. Stationary images are images  
that remain on-screen for extended  
periods of time. Examples include:  
on-screen menus, black bars and time  
displays. If you must use stationary images,  
reduce screen contrast and brightness to  
avoid screen damage.  
Unplug the monitor before cleaning.  
Clean the monitor and frame with a soft,  
damp cloth. Never use substances such as  
alcohol, chemicals or household cleaners  
on the monitor.  
Risk of damage to the monitor screen!  
Never touch, push, rub or strike the  
screen with any object.  
To avoid deformations and color fading,  
wipe off water drops as soon as possible.  
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manual on line  
The contents of the user manual are subject  
support for the most updated user manual info  
reference.  
4
EN  
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a TV ANTENNA  
Signal input from an antenna, cable or  
satellite.  
3 Get started and  
connect your  
devices  
Congratulations on your purchase, and  
welcome to Philips!To fully benefit from the  
support that Philips offers, register your product  
This section describes how to connect  
various devices with different connectors and  
supplements examples provided in the Quick  
Start Guide.  
b COMPONENT INPUT (Y Pb Pr)  
Analogue audio and video input from  
analogue or digital devices such as DVD  
players or game consoles.  
Note  
Different types of connectors may be used to  
connect a device to your monitor, depending on  
availability and your needs.  
Back connector  
5
c AV INPUT  
Audio and video input from an AV device.  
AUDIO  
OUT  
4
3
2
1
EN  
5
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d PC IN (VGA and AUDIO IN)  
Side connector  
Audio and video input from a computer.  
1
VGA  
The connection viaVGA requires an  
additional audio cable.  
e HDMI  
Digital audio and video input from high-  
definition digital devices such as Blu-ray  
players.  
a USB  
For service only.  
6
EN  
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Remote control  
4 Controls  
1
3
Side control buttons  
2
4
19  
18  
5
6
7
1
2
17  
3
4
8
9
16  
15  
10  
11  
a USB:  
For service only.  
12  
13  
b
POWER: Switch the monitor on  
or off. The monitor is not powered  
off completely unless it is physically  
unplugged.  
14  
c CH +/-: Switch to the next or previous  
channel.  
d VOL +/-: Increase or decrease volume.  
a
(Standby-On)  
Switch the monitor to standby if the  
monitor is on.  
Switch the monitor on if the monitor  
is in standby.  
b SOURCE  
Select connected devices.  
EN  
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c INFO  
Display or hide the information screen  
about the selected channel.  
r CC  
Switch the closed caption mode.  
s AUDIO  
Switch stereo mode.  
d GUIDE  
Switch the Electronic Program Guide On  
or Off.  
e
(Color button)  
Follow the on screen instructions.  
f OPTION  
Press to display a list of options.  
g ▲ ▼ ◄ ► (Navigation buttons)  
(No functions)  
Navigate through the menus.  
h OK  
Confirm an entry or selection.  
i BACK /  
Return to the previous screen.  
Return to the last viewed channel.  
j P +/-  
Switch to the next or previous channel.  
k
(Mute)  
Switch the sound On or Off.  
l 0-9 (Numeric buttons)  
Select a channel or setting.  
.
m
Access the services of the current DTV  
channel.  
n PREV CH  
Return to the previous screen.  
Return to the last viewed channel.  
o VOL +/-  
Increase or decrease the volume.  
p MENU  
Press to open or close the on-screen  
menu.  
q FORMAT  
Switch to different aspect ratio.  
8
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Tip  
5 Start to use  
Though your monitor consumes very little  
power when in standby, energy continues to be  
consumed. When not in use for an extended  
period of time, disconnect the monitor power  
cable from the power outlet.  
This section helps you perform basic monitor  
operations.  
Note  
Switch your monitor on/off  
or to standby  
If you cannot locate your remote control and  
want to switch on the monitor from standby,  
press POWER at the side of the monitor.  
Switch channels  
To switch on  
If the standby indicator is off, press  
Power at the side of the monitor.  
If the standby indicator is red, press  
(Standby-On) on the remote control.  
To switch to standby  
Press (Standby-On) on the remote  
control.  
» The standby indicator switches to red.  
To switch off  
Press Power at the side of the monitor.  
» The standby indicator switches off.  
Press P +/-, or enter a channel number  
using the numeric buttons on the remote  
control.  
Press the CH +/- button at the side of the  
monitor.  
EN  
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Watch connected devices  
Adjust monitor volume  
Note  
Switch on the connected device before selecting  
it as a source on the monitor.  
To select from the SOURCE button  
SOURCE  
TV  
PC  
AV  
Component  
HDMI  
1. Press SOURCE to display the source list.  
» The source list appears.  
To turn up or down the volume  
2. Press , , , or to select a device.  
Press VOL +/- on the remote control.  
Press VOL +/- buttons at the side of the  
monitor  
3. Press OK to confirm your selection.  
To mute or restore the muted sound  
Press to mute the sound.  
Press again to restore the sound.  
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Remote control  
6 Product  
information  
Type: 191TV4L RC (RC2143619/01)  
Batteries: 2 x AAA  
Product information is subject to change  
without notice. For detailed product  
Power  
Mains power: 100-240V, 50Hz/60Hz  
Power On: 30W max.  
Standby mode: < 0.5Watt  
Off mode: < 0.5Watt  
Ambient temperature: 35 ºC for  
moderate climates (Maximum ambient  
temperature)  
Supported display resolutions  
Computer formats  
Resolution - refresh rate:  
640 x 480 - 60Hz  
640 x 480 - 72Hz  
640 x 480 - 75Hz  
720 x 400 - 70Hz  
800 x 600 - 56Hz  
800 x 600 - 60Hz  
800 x 600 - 72Hz  
800 x 600 - 75Hz  
1024 x 768 - 60Hz  
1024 x 768 - 70Hz  
1024 x 768 - 75Hz  
1280 x 720 - 60Hz  
1280 x 1024 - 60Hz  
1360 x 768 - 60Hz  
1366 x 768 - 60Hz  
Supported monitor mounts  
To mount the monitor, purchase a Philips  
monitor mount or aVESA-compatible monitor  
mount.To prevent damage to cables and  
connectors, be sure to leave a clearance of at  
least 5.5 cm from the back of the monitor.  
Warning  
Follow all instructions provided with  
the monitor mount. Koninklijke Philips  
Electronics N.V. bears no responsibility for  
improper monitor mounting that results in  
accident, injury or damage.  
Video formats  
Resolution - refresh rate:  
480i - 60Hz  
480p - 60Hz  
720p - 60Hz  
1080i - 60Hz  
1080p - 24Hz, 60Hz  
Monitor  
Required  
Required  
screen size pitch (mm)  
(inches)  
mounting bolts  
Tuner/Reception/Transmission  
18.5  
75 x 75  
4 x M4  
Antenna input: 75ohm coaxial (F-type)  
Digital TV: ISDB-Tb, SBTVD-T  
TV system: PAL M/N, NTSC  
Video playback: NTSC, PAL  
Tuner Bands: Hyperband, UHF, VHF  
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[Skip]: Skip the selected channel. The  
selected channel will be skipped when  
using the P +/- to switch the channels.  
[Block]: The selected channel will  
be block. You can access the block  
channel by entering the password.  
[Delete]: Delete the channel from the  
channel list.  
7 TV/Channel  
installation  
This chapter describes the channel installation  
settings.  
Channels and antenna  
UsingTV signal as the input  
source  
SelectTV source signal and search new  
channels.  
channels channels and antenna  
channels  
picture  
sound  
setting  
new channel scan  
enable one-seg  
off  
add channels  
services navigation  
off  
channels list  
channels and antenna  
select  
MENU back  
exit  
select  
MENU back  
exit  
1. Press MENU.  
1. Press MENU to display the menu.  
2. Press ◄ or ► to select [channels].  
3. Press OK to confirm your selection.  
2. Press ◄ or ► to select [channels] and  
press ▼ and ◄ or ► to select [channels  
and antenna].  
3. Press OK to confirm your selection.  
Channels list  
» The channels and antenna submenu  
appears.  
You can edit a list of your preferredTV channels  
so that you can find those channels easily.  
4. Select one of the following options and  
press OK.  
channels channels list  
[TV signal source]: Select TV source  
signal from air or cable.  
[Add channels]: Scan all channels  
and store in the channel table  
automatically.  
[New channel scan]: Add channels  
which are new found.  
[Services navigation]: Shift through  
the channel services using keys P+/- for  
primary channels.  
12-2 Promo TV 2  
12-3 TV 3  
12-5 Temp TV 5  
12-6 Radio 6  
12-7 Temp Radio 7  
12-8  
12-4 TV 4  
favorite  
skip  
block  
delete  
MENU back  
exit  
1/2  
1. Press MENU.  
2. Press ◄ or ► to select [channels] and  
press ▼ to select [channels list].  
3. Press OK to confirm your selection.  
» The channels list appears.  
[Enable one-seg]: Enable the display of  
one-seg content.  
4. Follow the on screen instructions.  
[Favorite]: Add the selected channel  
to the favorite channel list.  
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Adjust Picture Setting  
8 Settings  
channels  
picture  
sound  
setting  
This chapter describes how to change settings  
and customize functions.  
standard  
cinema  
vivid  
sport  
game  
personal  
advanced setup  
mild  
select  
MENU back  
exit  
Adjusting Preset Setting  
1. Press MENU.  
2. Press ◄ or ► to select [picture] and press  
▼.  
ADJUST  
channels list  
sound  
favorite list  
personal  
3. Press ▲, ▼, ◄, or ► to select one of the  
following options and press OK to enter.  
select  
MENU back  
exit  
[Standard]: For standard picture  
settings. Recommended for home  
entertainment.  
1. Press OPTION to display the submenu.  
[Cinema]: For viewing film-based  
content. Most suitable for viewing in a  
theater-like environment.  
[Vivid]: For Enhances picture contrast  
and sharpness.  
[Mild]: For Soft state of contrast,  
brightness, color, and clarity.  
[Sport]: For viewing sports program.  
[Game]: For viewing Game.  
[Personal]: The user can set their  
favorite setting.  
2. Press ▲, ▼, ◄, or ► to select one of the  
following options and press OK.  
[Picture]: Select the preset picture  
mode from [mild], [standard],  
[sport], [cinema], [game], [vivid], and  
[personal].  
[Sound]: Select the sound mode from  
[standard], [theatre], [voice], [music],  
and [personal].  
[Channel list]: Display the channel list.  
[Favorite list]: Display the favorite list.  
[Advanced setup]:  
[Color temp]: Gives three color  
temperature to select, such as,  
normal, cool, and warm.  
[Aspect]: Choose the display aspect.  
Note  
Preset for all inputs can also be accessed by  
pressing OPTION on the remote control and  
select [picture] to change the modes.  
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Adjust Audio Setting  
Feature Setup  
channels  
picture  
sound  
setting  
channels  
picture  
sound  
setting  
standard  
voice  
theatre  
personal  
pc  
OSD  
other adjustments  
system reset  
music  
advanced setup  
select  
select  
MENU back  
exit  
MENU back  
exit  
1. Press MENU.  
1. Press MENU.  
2. Press ◄ or ► to select [sound] and press  
2. Press ◄ or ► to select [setting] and press  
▼.  
▼.  
3. Press ▲, ▼, ◄, or ► to select one of the  
3. Press ▲, ▼, ◄, or ► to select one of the  
following options and press OK to enter.  
following options and press OK to enter.  
[Standard]: For standard audio  
settings. Recommended for home  
entertainment.  
[pc]:  
[Auto Adjust]: Auto sync. PC timing  
to fit full screen display.  
[Voice]: Enhances treble and keep bass  
in middle.  
For detail supported timing, please  
refer PC Input Signal Reference  
Chart on page 11.  
[H. Position]: Adjusts the  
Horizontal positioning.  
[Music]: Enhances treble and bass.  
[Theatre]: For film-based content to  
create a theatre-like environment.  
[Personal]: Adjust sound mode as  
personal favorite.  
[Advanced setup]:  
[AVL]: Enable or disable Automatic  
Volume Level.  
[V. Position]: Adjusts the Vertical  
positioning.  
[Phase]: Adjusts the Phase  
frequency on VGA signal.  
[Clock]: Adjusts the Clock  
frequency on VGA signal.  
[OSD]:  
[Language]: Adjust the language  
setting for this TV unit. (English /  
Español / Portugues).  
[MTS audio]: Select from audio 1-3.  
[Digital dual]: Select from  
[main+sub], [main], or [sub].  
Note  
[Exhibition time]: Set the time for  
the OSD menu display.  
[Other adjustments]:  
Preset for all inputs can also be accessed by  
pressing OPTION on the remote control and  
select [sound] to change the modes.  
[Change password]: Allows  
to change the parental control  
password.  
[Parental control]: Set the parental  
control by ratings.  
[Blue Screen]: Set the blue screen  
to on or off. When there’s no signal  
received, the blue screen displayed.  
[Sleep]: Set a preset time to turn off  
the TV automatically.  
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[Color system]: Set the color  
system from [auto], [PAL-M],  
[PAL-N], or [NTSC-M].  
[HDMI / DVI switch]: Set to  
[auto] for switch the input signal  
automatically, or set to [HDMI] or  
[DVI] for switch the signal input  
manually.  
[Closed caption mode]: Set the  
closed caption to [off], [on], or  
[with mute].  
[Analog closed caption]: Select the  
analog closed captions from CC1-  
CC2.  
[Digital closed caption]: Select  
the digital closed captions from  
Subtitle1-Subtitle8.  
[System reset]: Restore all the default  
settings.  
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Types of Pixel Defects  
9 Pixel policy  
Pixel and sub pixel defects appear on the screen  
in different ways.There are two categories of  
pixel defects and several types of sub pixel  
defects within each category.  
Philips strives to deliver the highest quality  
products.We use some of the industry's most  
advanced manufacturing processes and practice  
stringent quality control. However, pixel or  
sub pixel defects on a flat monitor panel are  
sometimes unavoidable. No manufacturer can  
guarantee that all panels will be free from pixel  
defects, but Philips guarantees that any monitor  
with an unacceptable number of defects will be  
repaired or replaced under warranty.This notice  
explains the different types of pixel defects and  
defines acceptable defect levels for each type.  
In order to qualify for repair or replacement  
under warranty, the number of pixel defects on  
a monitor panel must exceed these acceptable  
levels. For example, no more than 0.0004% of  
the sub pixels on a monitor may be defective.  
Furthermore, Philips sets even higher quality  
standards for certain types or combinations  
of pixel defects that are more noticeable than  
others.This policy is valid worldwide.  
Bright Dot Defects: bright dot defects appear  
as pixels or sub pixels that are always lit or 'on'.  
That is, a bright dot is a sub-pixel that stands out  
on the screen when the monitor displays a dark  
pattern.  
These are some types of bright dot defects:  
One lit red, green or blue sub pixel  
Two adjacent lit sub pixels:  
-
-
-
Red + Blue = Purple  
Pixels and Sub pixels  
Red + Green =Yellow  
A pixel, or picture element, is composed of  
three sub pixels in the primary colors of red,  
green and blue. Many pixels together form an  
image.When all sub pixels of a pixel are lit, the  
three colored sub pixels together appear as a  
single white pixel.When all are dark, the three  
colored sub pixels together appear as a single  
black pixel. Other combinations of lit and dark  
sub pixels appear as single pixels of other colors.  
Green + Blue = Cyan (Light Blue)  
Three adjacent lit sub pixels (one white pixel)  
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Note  
A red or blue bright dot must be more  
than 50 percent brighter than neighboring  
dots while a green bright dot is 30 percent  
brighter than neighboring dots.  
Black Dot Defects: black dot defects appear as  
pixels or sub pixels that are always dark or 'off'.  
That is, a dark dot is a sub-pixel that stands out  
on the screen when the monitor displays a light  
pattern.  
These are some types of black dot defects:  
Proximity of Pixel Defects  
Because pixel and sub pixels defects of the same  
type that are near to one another may be more  
noticeable, Philips also specifies tolerances for  
the proximity of pixel defects.  
Pixel DefectTolerances  
In order to qualify for repair or replacement  
due to pixel defects during the warranty period,  
a Philips flat monitor panel must have pixel or  
sub pixel defects exceeding the tolerances listed  
in the following tables.  
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Picture issues  
10Troubleshooting  
The monitor is on, but there is no picture:  
Check that the antenna is properly  
connected to the monitor.  
Check that the correct device is selected  
as the monitor source.  
This section describes commonly encountered  
issues and suggested solutions.  
General monitor issues  
There is sound but no picture:  
Check that the picture settings are  
correctly set.  
The monitor does not switch on:  
Disconnect the power cable from the  
power outlet. Wait for one minute then  
reconnect it.  
Check that the power cable is securely  
connected.  
There is poor monitor reception from an  
antenna connection:  
Check that the antenna is properly  
connected to the monitor.  
Loud speakers, unearthed audio devices,  
neon lights, high buildings and other large  
objects can influence reception quality.  
If possible, try to improve the reception  
quality by changing the antenna direction  
or moving devices away from the monitor.  
If reception on only one channel is poor,  
fine tune this channel.  
The remote control is not working properly:  
Check that the remote control batteries  
are correctly inserted according to the  
+/- orientation.  
Replace the remote control batteries if  
they are flat or weak.  
Clean the remote control and monitor  
sensor lens.  
There is poor picture quality from connected  
devices:  
The monitor menu is in the wrong language  
Change the monitor menu to your  
preferred language.  
Check that the devices are connected  
properly.  
When turning the monitor on/off/to standby,  
you hear a creaking sound from the monitor  
chassis:  
Check that the picture settings are  
correctly set.  
The monitor did not save your picture  
settings:  
No action is required. The creaking sound  
is normal expansion and contraction of  
the monitor as it cools and warms up.  
This does not impact performance.  
Check that the monitor location is set to  
the home setting. This mode offers you  
the flexibility to change and save settings.  
The picture does not fit the screen; it is too  
big or too small:  
TV channel issues  
Try a different picture format.  
The picture position is incorrect:  
Previously installed channels do not appear in  
the channel list:  
Picture signals from some devices may not  
fit the screen correctly. Check the signal  
output of the device.  
Check that the correct channel list is  
selected.  
No digital channels were found during the  
installation:  
Check that the monitor supports  
ISDB-Tb, SBTVD-T in your country. See  
the listed countries on the back of the  
monitor.  
18 EN  
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Sound issues  
Computer connection issues  
The computer display on the monitor is not  
stable:  
There is a picture but no sound from the  
monitor:  
Check that a supported resolution and  
refresh rate is selected on the computer.  
Set the monitor picture format to  
unscaled.  
Note  
If no audio signal is detected, the monitor  
automatically switches the audio output off —  
this does not indicate malfunction.  
Check that all cables are properly  
connected.  
Contact us  
If you cannot resolve your problem, refer to  
support.  
If the problem remains unresolved, contact  
Philips Consumer Care in your country as  
listed in this User Manual.  
Check that the volume is not set to 0.  
Check that the sound is not muted.  
There is a picture but the sound quality is  
poor:  
Check that the sound settings are  
correctly set.  
There is a picture but sound comes from one  
speaker only:  
Warning  
Do not attempt to repair the monitor yourself.  
This may cause severe injury, irreparable  
damage to your monitor or void your warranty.  
Verify that sound balance is set to the  
center.  
Note  
Make a note of your monitor model and serial  
number before you contact Philips. These  
numbers are printed on the back of the  
monitor and on the packaging.  
HDMI connection issues  
There are problems with HDMI devices:  
Note that HDCP support can delay  
the time taken for a monitor to display  
content from an HDMI device.  
If the monitor does not recognise the  
HDMI device and no picture is displayed,  
try switching the source from one device  
to another and back again.  
If there are intermittent sound  
disruptions, check that output settings  
from the HDMI device are correct.  
If an HDMI-to-DVI adaptor or HDMI  
to DVI cable is used, check that an  
additional audio cable is possible could be  
connected to PC AUDIO IN (mini-jack  
only).  
EN 19  
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Version: M4191TVE1BZT  
2012 © Koninklijke Philips Electronics N.V. All rights reserved.  
Specifications are subject to change without notice.  
Philips and the Philips Shield Emblem are registered trademarks of  
Koninklijke Philips Electronics N.V. and are used under license from  
Koninklijke Philips Electronics N.V.”  
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