PRODUCT WARRANTY AND RETURN INFORMATION
WARRANTY
Pelco will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the
date of shipment.
Exceptions to this warranty are as noted below:
•
Five years on FT/FR8000 Series fiber optic products and the following fixed camera models: CC3701H-2, CC3701H-2X, CC3751H-2,
CC3651H-2X, MC3651H-2, and CC3651H-2X.
•
Three years on all other fixed camera models (including Camclosure® Integrated Camera Systems) and Genex® Series (multiplexers, server,
and keyboard).
•
•
•
•
•
•
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Two years on all standard motorized or fixed focal length lenses.
Two years on Legacy®, CM6700/CM6800/CM8500/CM9500/CM9700 Matrix, DF5 and DF8 Series Fixed Dome products.
Two years on Spectra®, Esprit®, and PS20 Scanners, including when used in continuous motion applications.
Two years on Esprit® and WW5700 series window wiper (excluding wiper blades).
Eighteen months on DX Series digital video recorders and NVR300 Series network video recorders.
One year (except video heads) on video cassette recorders (VCRs). Video heads will be covered for a period of six months.
Six months on all pan and tilts, scanners or preset lenses used in continuous motion applications (that is, preset scan, tour and auto scan modes).
Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All goods requiring warranty repair shall be
sent freight prepaid to Pelco, Clovis, California. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not
covered under this warranty.
Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products.
Pelco’s liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability,
relating to the Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no event will Pelco be liable for any special,
incidental or consequential damages (including loss of use, loss of profit and claims of third parties) however caused, whether by the negligence
of Pelco or otherwise.
The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from
state to state.
If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or (559) 292-1981 to obtain a Repair Authorization number (RA),
and provide the following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions stated above, please include a written
explanation with the product when returned.
Method of return shipment shall be the same or equal to the method by which the item was received by Pelco.
RETURNS
In order to expedite parts returned to the factory for repair or credit, please call the factory at (800) 289-9100 or (559) 292-1981 to obtain an
authorization number (CA number if returned for credit, and RA number if returned for repair).
All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge.
Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and freight should be prepaid. Ship to the
appropriate address below.
If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico, send goods to:
Service Department
Pelco
3500 Pelco Way
Clovis, CA 93612-5699
If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico and are instructed to return goods to the USA, you may do one of
the following:
If the goods are to be sent by a COURIER SERVICE, send the goods to:
Pelco
If the goods are to be sent by a FREIGHT FORWARDER, send the
goods to:
Pelco c/o Expeditors
473 Eccles Avenue
South San Francisco, CA 94080 USA
Phone: 650-737-1700
Fax: 650-737-0933
3500 Pelco Way
Clovis, CA 93612-5699 USA
REVISION HISTORY
Manual #
C1641M
C1641M-A
Date Comments
9/04 Original version.
3/05 Added support of Endura rack and updated wall mount kit, wall clip, and optical power budget
information.
Pelco, the Pelco logo, Spectra, Genex, Legacy, Esprit, and Camclosure are registered trademarks of Pelco. Endura is a trademark of Pelco.
©Copyright 2005, Pelco. All rights reserved.
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