®
4
1
9
5
15
22
10
4
1
16
23
29
34
9
5
28
15
22
10
33
37
16
23
29
28
33
FU
SE
37
3
4
M
A
D
E
IN
U
.S
.A
00015
CX9500/CX9504 Receivers
Coaxitron® System
Installation/Operation Manual
C505M-B (4/97)
(800) 289-9100 or (1-559) 292-1981 • FAX (800) 289-9150 or (1-559) 292-3827
International customers call (1-559) 292-1981 or FAX (1-559) 348-1120
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LIST OF ILLUSTRATIONS
Figure
Page
1
2
3
4
5
6
7
8
9
Typical Coaxitron Application .............................................................3
Typical RS-485 Control Applications..................................................4
Receiver Connector Locations ...........................................................5
Connector Assembly ..........................................................................6
Receiver Board Locations ..................................................................8
Options Board Address Settings .......................................................10
Universal Power Supply Board ......................................................... 11
Variable Speed Power Supply Board ................................................ 11
CM9500 Series Receiver/Driver Dimension Drawing .......................15
LIST OF TABLES
Table
Page
A
B
C
CPC 37-PIN Connector Pinouts ........................................................5
Strapping Configurations for Universal AC Power Supply ................12
Variable Speed Power Supply and Camera Transformer
Strapping Configurations ..................................................................12
REVISION HISTORY
Manual #
C505M
Date
6/93
Comments
Original version
C505M-A
4/95
Updated to latest format and incorporated ECO's 94-507,
95-001 and 95-002.
C505M-B
4/97
Updated to new format. Removed proprietary informa-
tion. Updated connector assembly instructions and
illustrations. Revised Figure 3.
Pelco Manual C505M-B (4/97)
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iv
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1.0 GENERAL
1.1 IMPORTANT SAFEGUARDS AND WARNINGS
Prior to installation and use of this product, the following WARNINGS should be
observed.
1. Installation and servicing should only be done by Qualified Service Personnel
and conform to all Local codes.
2. Unless the unit is specifically marked as a NEMA Type 3, 3R, 3S, 4, 4X ,6 or
6P enclosure, it is designed for Indoor use only and it must not be installed
where exposed to rain and moisture.
4. Only use replacement parts recommended by Pelco.
5. After replacement/repair of this unit’s electrical components, conduct a resis-
tance measurement between line and exposed parts to verify the exposed
parts have not been connected to line circuitry.
The product may bear the following marks:
This symbol indicates that dangerous voltage constituting a
risk of electric shock is present within this unit.
This symbol indicates that there are important operating and
maintenance instructions in the literature accompanying this
unit.
CAUTION:
RISK OF
ELECTRIC SHOCK.
DO NOT OPEN.
CAUTION:
TO REDUCE THE RISK OF ELECTRICAL SHOCK,
DO NOT REMOVE COVER. NO USER-
SERVICEABLE PARTS INSIDE. REFER SERVICING
TO QUALIFIED SERVICE PERSONNEL.
Please thoroughly familiarize yourself with the information
in this manual prior to installation and operation.
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2.0 DESCRIPTION
The Coaxitron® System 9500 receivers are available in two control formats and
work with all Coaxitron controls. The control formats are as follows:
1. CX9500 Coaxitron control
2. CX9504 RS-485 4-wire control
Standard features for all receivers include:
•
•
•
•
•
Full PTZ (Pan/tilt and Zoom) Coaxitron control
8 programmable auxiliary functions
Adjustable lens voltages
24 VAC, 120 VAC and 230 VAC camera voltages
Indoor/outdoor model; integrated mount versions available for Legacy® series
pan/tilts
•
•
•
•
24, 120, 230 VAC input voltages
Self-test diagnostics built into firmware
Composite sync generation in the absence of camera video
Auto/Random scan
NOTE: Any feature and/or option
listed must be supported by the con-
troller being used for the correspond-
ing receiver function or option to
work properly.
These models each support several options such as:
•
•
•
•
32 Presets with no labels
Universal AC fixed speed power supply
Variable Speed DC power supply
Coaxitron or RS-485 control
2.1 MODELS
The last number of the base model number designates the control type: Coaxitron
(CX9500) is the most elementary and the last is the 4-wire RS-485 (CX9504).
The suffix will be RX for indoor/outdoor enclosure.
The remainder of the model number is in the form of extensions that designate any
optional feature. These features are:
•
•
PP 32 presets senses
VS Variable speed
2
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3.0 INSTALLATION
3.1 SELECTING THE CORRECT RECEIVER FOR YOUR
APPLICATION
Successful installation must include proper application planning. The trade-offs and
application hints that should be considered for each receiver type are discussed in
the following subsections.
3.1.1 The CX9500 Coaxitron VIS Control System
A typical application is given in Figure 1.
Operating distance for the Vertical Interval Signaling (VIS) system is probably the
most crucial installation parameter. For a VIS control system, the maximum loss
allowed across the coax is 6 dB at 1 MHz. The actual distance for a system without
line amplifiers can be calculated by the following formula.
Distance = 6 dB / Loss of the coax cable and any splices.
Where the “Loss of the coax cable” is obtained from the cable manufacturer’s data
sheets. The splice loss can vary, but a good splice can be assumed to add about
0.5 dB loss to the cable.
Terminations for the video must be supplied at the controller end of the coax. The
correct termination is 75 ohms. If multiple components such as a VCR or monitors
are on the coax line, the piece of equipment at the extreme end should supply the
only termination.
Figure 1. Typical Coaxitron Application
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3.1.2 The CX9504 4-Wire RS-485 Control System
This system is used in applications where multiple receivers will listen to a single
control channel, but duplex operation is desired. The RS-485 system presents sev-
eral unique installation requirements. These requirements are shown in Figure 2
and are discussed below.
Excessive stub lengths are not acceptable since they produce reflections that cause
message errors. This means that a “star” or “Y” topology is not acceptable.
The extreme ends of the cable must have 120 ohm termination resistors to mini-
mize reflections.
Figure 2. Typical RS-485 Control Applications
4
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3.2 CONNECTING THE RECEIVER
Connecting the receiver involves mating the correct connector assembly to the
appropriate receiver connector (J6 or J7) on the Coaxitron unit. See Figure 3.
Receiver connector locations are listed as follows:
BNC-1** Video input from camera
BNC-2** Video output and Coaxitron input
J6
J7
F-1
AC
Standard function P/T cable connection
Optional functions cable connection
Fuse holder
Input power cable
**Used in CX9500 only
The connector assemblies provided to you need to be assembled according to the
instructions in section 3.2.1. When assembling either connector, follow the wiring
call-outs listed in TableAfor pin placement for the connector being wired ( J6 or J7).
4
1
4
1
9
5
9
5
15
22
28
10
16
23
29
34
15
22
28
10
16
23
29
34
33
33
37
37
FUSE
MADE IN U.S.A
00013
Figure 3. Receiver Connector Locations
Table A. CPC 37-PIN Connector Pinouts
PTZ Connector (J6)
Option Connector (J7)
Pin#
1
2
3
4
5
6
7
8
Function
Pin#
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
Function
Not Used
Pin#
1
2
3
4
5
6
7
8
Function
Pin# Function
Not Used
Not Used
Not Used
Ground
Pan/ Tilt Motor Common
Auto Iris Supply
Left
Video Ground
Down
Up
Right
Chassis Ground
Camera Supply High
Iris
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
Not Used
Not Used
Not Used
Not Used
Aux 3 TTL Output
Aux 4 TTL Output
Aux 5 TTL Output
Aux 6 TTL Output
Aux 7 TTL Output
Aux 8 TTL Output
Not Used
Not Used
Not Used
Not Used
Not Used
Reserved
Not Used
TXD+
RXD+
RXD-
TXD-
VAC
Not Used
Not Used
Gen Lock Core Input
Not Used
AC Common
Reserved
Reserved
Reserved
Reserved
Not Used
Reserved
Reserved
Reserved
Reserved
Not Used
Aux 1 TTL Output
Aux 2 TTL Output
Video Core
Preset Ref. Ground
Preset Ref. Supply
Gen Lock Core Out
Not Used
9
9
10
11
12
13
14
15
16
17
18
19
10
11
12
13
14
15
16
17
18
19
Focus
Zoom
Lens Common
Camera Supply Low
Enclosure AC High
Enclosure AC Low
Not Used
Not Used
Pan B Pot Feedback
Focus Pot Feedback
Zoom Pot Feedback
Tilt Pot Feedback
Pan A Pot Feedback
Not Used
Not Used
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3.2.1 Connector Assembly
If you did not order a pre-assembled connector, assemble the connector parts ac-
cording to the instructions below. Detail B, below, reflects the pin arrangement spe-
cific to CX9500/CX9504 Receivers. Refer to Figure 4 during assembly. For best
results use an AMP style crimper when making the wire to pin connection.
NOTE: Contacts cannot be re-
moved from the connector without the
use of the appropriate AMP extrac-
tion tool (ZT305183) which is avail-
able from Pelco.
The instructions that follow apply to all AMP style connectors regardless of pin size
or pin number.
1. Slide the connector clamp assembly over the conductor cable. If the diameter
of the conductor cable is such that the rubber boot will slide over it easily, then
slide the rubber boot onto the conductor cable at this time. If not, discard the
rubber boot.
2. Prepare the wires from the conductor cable as follows:
a. Strip at least 1" from the cable jacket to expose the wires. You may need
to strip more from the cable jacket if you have more wires.
b. Strip 1/8" from each wire.
c. Using an AMP style crimper, crimp the wires and their insulation to the
connector pins. Refer to Detail A in Figure 4.
3. Slide the connector pins into the appropriate holes in the connector body until
they snap into place. The connector holes are numbered for your convenience.
4. Push the connector clamp assembly (with boot, if used) toward the connector
body. Screw the clamp assembly onto the connector body, being careful not to
disturb the wires.
5. To complete the assembly, attach the appropriate clamp with the screws pro-
vided and tighten.
A
1/8"
1"
B
4
1
9
5
OR
15
22
28
10
16
23
29
34
33
37
00001
FRONT VIEW
00009
Figure 4. Connector Assembly
6
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4.0 OPERATION
Upon applying power, the receiver will perform its self-test functions. These diag-
nostics determine the receiver, pan and tilt, lens and camera configuration by exer-
cising each. The results are reported by text superimposed on the video if the text
generator is preset (ZS versions). All versions are designed to allow the simulta-
neous operation of the PTZ commands. This feature is described in detail in the
firmware section (Section 6.0). Other features are automatic composite sync gen-
eration in the event of camera video failure.
CX9500 Receiver
The CX9500 Coaxitron receiver operation is similar to the Coaxitron System 2000.
Vertical Interval Signaling (VIS) is used to talk to and from the receiver. The actual
signal is a Pulse Width Modulated (PWM) 15 or 32 pulse train of 0.5 to 1.5 volts
amplitude, where a 2 µs pulse is considered a Coaxitron one (1), and a 1 µs pulse
is considered a Coaxitron zero (0). Line 10 is reserved for alarm reporting and
acknowledgment from the receiver by an 8-bit Coaxitron signal. Line 18 is reserved
for Coaxitron commands to the receiver in the form of 16-bit Coaxitron signals. Line
19 is reserved for Coaxitron data to the receiver in the form of 16-bit Coaxitron
commands. Compatibility with the older System 2000 controllers is maintained by
allowing a 15-bit Coaxitron signal in lines 15 through 19. Once a valid signal is
received, it is processed by the receiver as described in the firmware section (Sec-
tion 6.0) of this manual.
CX9504 Receiver
Four-wire RS-485 operation allows for applications that require the receiver to be
interfaced to single control and response channels in a daisy-chained fashion. The
protocol is given in the firmware section (Section 6.0) of this manual. The drivers
follow the RS-485 specification and are tri-stated to “high Z” when not transmitting.
This allows several receivers to be wired together in a daisy-chained fashion on a
single control channel. There is no channel contention avoidance built into the re-
ceiver. When it hears a valid command for its address, it immediately responds.
Contention avoidance must be accounted for at the controller.
“PP” Option
This option allows 32 complete preset senses to be programmed and recalled as
described in the firmware section. It should be noted that the protocol for this op-
eration is not compatible with the older (Coaxitron Matrix) 7500 style preset proto-
col.
“VS” Option
This option provides the control for 12 VDC brushed motors to be driven in a vari-
able speed fashion.
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5.0 CX9500 RECEIVER BOARD DESCRIPTIONS
The CX9500 Receiver contains three boards: the Mother Board, the Option Board,
and the Power Supply Board. Gaining access to the board slot locations can be
seen in Figure 5. As part of any operational set-up, the Option and Power Supply
Boards must be pulled and configured. This will be discussed shortly; first, a brief
description of the function of each of the boards is given on the following pages.
5.1 MOTHER BOARD
The motherboard is the heart of the system. It contains the Microprocessor Cir-
cuits, Video Amplifier Circuits, Sync Generation and Sync Separation circuits and
the Coaxitron Transceiver Circuits.
The Microprocessor Circuit handles all system functions via software interrupts
and communicates with the rest of the circuitry (externally and on the Motherboard
itself) via three functional buss groupings. The first group, the Address/Data buss,
facilitates processor access of external program memory and external data memory.
The second group, the Serial Data buss, among other functions, provides the path
by which the non-volatile EPROMs which contain preset information are accessed
on the Options Board. All data latches and Coaxitron transceiver communications
occur through the third grouping, the External B and C-Data Busses, respectively.
The Video Amplifier and processing circuits add VIS and text bit patterns onto the
camera video or, alternately, removes video from the incoming VIS.
The Sync Generation Circuit, in the presence of a good video signal, separates and
locks the generated sync to the camera. In the absence of a good video signal, the
free running sync from the generator is inserted in place of that from the camera.
The Sync Separation circuit separates the incoming sync from the video informa-
tion and provides the system signal that interrupts the processor every vertical
interval.
The Coaxitron Transceiver Circuits facilitate the storage, error checking and timing
needed to transfer data . The transmitter can send the data to either the coax or the
camera, depending on application. The receiver obtains its input from the last stage
of the video section The receiver amplifies, counts and then gates these data pulses
into temporary Dual Port Ram (DPRAM) storage locations.
CABLE END
CX9500/9504
POWER SUPPLY BOARD
OPTIONS BOARD
MOTHERBOARD
TO GAIN ACCESS TO
THE BOARDS WITHIN
THE UNIT, LOOSEN THE
END CAP HARDWARE (NUTS)
AND REMOVE THE END CAP
AS DIRECTED
REMOVABLE
END CAP
Figure 5. Receiver Board Locations
8
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5.2 OPTION BOARD
This board contains all the circuitry required for all options. The components will be
loaded or not loaded according to the model being built. Preset circuits are loaded
for preset (PP). Receiver Address circuits are loaded for the 9504 versions of the
receiver. The RS-485 drivers are only loaded for the 9504 version. The address
switch sets the receiver address on power-up, and any change of address requires
a hard reset. Switch settings are binary encoded. Figure 6 shows how these ad-
dress settings are derived. If you are running simple coaxitron, you only have one
address to worry about; if you're running RS485 multiple control applications, then
each Receiver Option Board must be set for a different address. Implement Re-
ceiver addressing, using Figure 6 as a guide.
5.3 UNIVERSAL AC POWER SUPPLY
This board was designed to power all of Pelco’s fixed speed pan and tilts that use
synchronous AC motors. This board supplies the power for all the other boards. It
listens to the processor and drives the PTZ accordingly. Each section is described
in the following subsections.
NOTE: Prior to operation, both the
fuse and strapping configurations
must be installed. Use Figure 8 and
Table II to configure.
5.3.1 Transformer and Power Supply Circuits
The transformer and power supply circuit supply the different voltages required by
the remainder of the circuitry. The transformer is capable of stepping down the
input voltage to required levels to supply the P/T, camera, and an accessory output.
The total power drawn from the transformer from these windings must not exceed
50 watts. Step-up operation in which the supply voltage is less than the PT or
camera voltage is not recommended. Table B lists the strapping configurations and
fuse values needed for the recommended input/output voltages.
5.3.2 Logic and Latch Circuits
The logic and latch circuits listen to the mother board and control driver outputs for
the PTZ.
5.3.3 Pan and Tilt Drive Circuit
The pan/tilt drive circuit for this version is simply four (4) solid-state relays which
are energized by the latch circuit. The pan relays are monitored for the presence of
current. This is used to detect limit stops when auto/random scan is used.
5.3.4 Lens Power Supply Circuit
The lens power supply circuit consists of dual power op amp circuits that provide up
to +12 VDC for the lens outputs when engaged.
5.4 VARIABLE SPEED POWER SUPPLY
This board was designed to power all of Pelco’s 12 VDC variable speed pan and
tilts. This board also supplies the power for all the other boards. It also listens to the
processor circuit and drives the PTZ accordingly. The descriptions for the lens power
supply circuit and the logic and latch circuits is the same as that previously de-
scribed in the AC power supply section. The remaining sections are described be-
low.
NOTE: Prior to operation, both the
fuse and strapping configurations
must be installed. Use Figure 9 and
Table III to configure.
5.4.1 Power Supply and Camera Transformer Circuit
Power supply and camera transformer circuit provide the operating voltages for the
remainder of the receiver. The power supply is a switch mode power supply . It is
supplied with 120 to 230 VAC and provides +12, -12, and +5 VDC. The switch
mode power supply is capable of 40 watts continuous and 45 watts surge power.
The camera transformer is capable of either 120 or 230 VAC input and 24 VAC
output. Table C lists the strapping configurations needed for the recommended
input/output voltages.
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5.4.2 Motor Driver Circuits
The Motor Driver circuits listen to the latch circuitry and provide a pulse width modu-
lated +12 volt output to the P/T motors.
OPTIONS BOARD
ON
SW1
ON
SW1 shown with receiver
address of "1".
SW1
27
128
0
SW2
26
64
0
SW3
25
32
0
SW4
24
16
0
SW5
23
SW6
22
SW7
21
SW8
20
RECEIVER
ADDRESS
Binary Weight
Position Specific
Decimal Equivalent
8
4
2
1
1
2
3
4
0
0
0
1
"1"= OFF
"0"= ON
0
0
0
0
0
0
1
0
0
0
0
0
0
0
1
1
0
0
0
0
0
0
0
0
0
1
1
1
0
0
1
0
1
0
5
6
0
0
0
0
0
0
0
0
0
0
1
1
1
1
15
255
1
1
1
1
1
1
1
1
NOTE: In practice, receiver address "0" & "255" are not used.
Figure 6. Options Board Address Settings
10
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Typical Jumper Wire
supplied in plastic
bag along with fuses
JP17
JP15
JP13
JP11
JP9
JP7
JP5
JP3
JP1
JP18
JP16
JP14
JP12
JP10
JP8
JP6
JP4
JP2
Universal AC Power Suppy Board
Figure 7. Universal Power Supply Board
Typical Jumper Wire
supplied in plastic
bag along with fuses
JP14
JP18
JP15
JP16
JP10
JP12
The "variable speed
power supply board"
option is fused at the
at the factory with a
2A VAC fuse. This fuse
is shipped installed
and is not part of the
voltage input fuses
supplied in the
JP13
JP11
JP6
JP4
JP5
JP17
JP3
JP1
plastic bag
containing
jumper
wires.
Variable Speed Power Suppy Board
JP7
JP2
JP8
JP9
Figure 8. Variable Speed Power Supply Board
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Table B. Strapping Configurations for Universal AC Power Supply
INPUT VOLTAGE
* Not a recommended
configuration.
24 VAC
2 AMP
120 VAC
1 AMP
230 VAC
1/2 AMP
WARNING: The AC line voltage
used to power the receiver/driver is
the same voltage that is fed through
the pan/tilt into the enclosure as “en-
closure power”, which also supplies
the heaters and blower where appli-
cable. This voltage is not selectable.
Fuse
Transformer
Primary
JP2-JP15
JP6-JP11
JP2-JP1
JP4-JP3
JP6-JP5
JP8-JP7
JP2-JP1
JP3-JP5
JP8-JP7
Pan/Tilt
24 VAC
JP13-JP16
JP9-JP12
JP15-JP16
JP11-JP12
JP15-JP16
JP11-JP12
120 VAC
230 VAC
*
*
JP17-JP16
JP11-JP12
JP17-JP16
JP11-JP12
*
JP4-JP16
JP6-JP12
Camera Voltage
24 VAC
JP4-JP14
JP8-JP10
JP13-JP14
JP9-JP10
JP13-JP14
JP9-JP10
120 VAC
230 VAC
*
*
JP18-JP14
JP9-JP10
JP18-JP14
JP9-JP10
*
JP4-JP14
JP6-JP10
Table C. Variable Speed Power Supply and Camera Transformer
Strapping Configurations
INPUT VOLTAGE
* Not a recommended
configuration.
Fuse
120 VAC
1AMP
230 VAC
1/2AMP
Transformer
Primary
JP2 - JP7
JP9 – JP15
JP10 – JP8
JP17 - JP16
JP2 - JP7
JP8 – JP15
JP17 – JP16
Camera Voltage
24 VAC
JP3 – JP4
JP3 – JP4
JP12 – JP13
JP12 – JP13
120 VAC
230 VAC
JP1 - JP4
JP11 - JP13
*
*
JP1 - JP4
JP11 - JP13
12
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6.0 FIRMWARE DESCRIPTIONS
6.1 BAUD RATES
The hardware architecture between the controller and receiver is an RS-485 circuit
designated the “control channel”. The baud rate is currently set to 2400 baud. The
information is processed by the receiver every 16 ms. Higher baud rates are pos-
sible by increasing the ring buffer size, but the information processing rate is set at
60 Hz.
6.2 PROGRAMMED AUX FUNCTIONS
Eight auxiliary outputs, depending on receiver optioning, are available to allow con-
trol of other peripheral devices. The operation of these functions are controlled by
the receivers associated controller. The auxiliary functions may be programmed for
latching or momentary operation. In latching mode, the output goes into an active
mode after receiving a set command from the controller and is deactivated after
reception of a clear command. In the momentary mode, the set command activates
the output for a fixed duration of time (16ms) and the clear command is not used.
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7.0 SPECIFICATIONS
ELECTRICAL
Input Voltage (50/60 Hz):
Standard
Version
VS Version
24, 120, 230 VAC
120, 230 VAC
Power Consumption (excluding PTZ):
Standard
Version
VS version
6 watts
6 watts
P/T Output Voltages:
Standard
Version
24, 120, 230 VAC
VS Version
12 VDC PWM at 15 KHz
P/T Output Currents:
Standard
Version
VS version
1.5 amps per motor
3 amps per motor
P/T Output Power:
Standard
Version
VS version
50 watts
35 watts
Camera Output Voltages:
All Versions
24, 120, 230 VAC
Lens Output Voltages:
All Versions
0 to 12 VDC
Control Method:
CX9500
CX9504
Coaxitron VIS
4-wire RS-485
NOTE: All standard baud rates from
600 to 19.2K are available on an op-
tional basis. Please consult the fac-
tory.
Standard Baud Rates:
CX9500
CX9504
1 MHz
2400 baud
Command Error Rates:
Duplex
0%
Simplex
0.02%
Input Video Level:
All versions
0.5 to 1.5 V p-p
Input Video Format:
Standard
Optional
NTSC, RS-170
PAL
Video Bandwidth:
All versions
10 MHz
NOTE: Operating distances given
here are calculated, and based on
typical performance. The actual cal-
culations are explained in the Instal-
lation section of this manual, and
should be done for each application
prior to installation.
Operating Distances:
Coaxitron
Version
2,000 ft (610 m) on RG-11
RS-485 Version 4,000 ft (1,219 m) on 24 Awg-TP
14
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MECHANICAL
Connectors:
P/T
37-pin CPC
37-pin CPC
2 BNCs
Options
Video
Power
3-wire #18 Awg
2 AG, 1/2 amp
Fuse
GENERAL
Ambient Operating
Temperature:
-4° to 140° F (-20° to 60° C)
Dimensions:
See Figure 9.
4
1
4
1
9
5
9
5
15
22
28
10
16
23
29
34
15
22
28
10
16
23
29
34
33
33
37
37
FUSE
5.10
MADE IN U.S.A
(12.95)
9.14
(23.22)
8.36
(21.23)
7.16
(18.18)
Ø .33 (.84) THRU
4X
12.75
(32.39)
5.88
(14.94)
NOTE: VALUES SHOWN IN PARENTHESES ARE CENTIMETERS;
ALL OTHERS ARE INCHES
Figure 9. CM9500 Series Receiver/Driver Dimension Drawing
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8.0 WARRANTY AND RETURN INFORMATION
WARRANTY
Pelco will repair or replace, without charge, any merchandise proved defective in material or
workmanship for a period of one year after the date of shipment.
Exceptions to this warranty are as noted below:
•
•
•
Five years on FT/FR8000 Series fiber optic products.
Three years on Genex® Series products (multiplexers, server, and keyboard).
Three years on Camclosure® and fixed camera models, except the CC3701H-2, CC3701H-2X,
CC3751H-2,CC3651H-2X,MC3651H-2,andMC3651H-2Xcameramodels,whichhaveafive-
year warranty.
•
•
Two years on standard motorized or fixed focal length lenses.
Two years on Legacy®, CM6700/CM6800/CM9700 Series matrix, and DF5/DF8 Series fixed
dome products.
•
Two years on Spectra®, Esprit®, ExSite™, and PS20 scanners, including when used in
continuous motion applications.
•
•
Two years on Esprit® and WW5700 Series window wiper (excluding wiper blades).
Eighteen months on DX Series digital video recorders, NVR300 Series network video
recorders, and Endura™ Series distributed network-based video products.
•
•
One year (except video heads) on video cassette recorders (VCRs). Video heads will be
covered for a period of six months.
Sixmonthsonallpanandtilts,scannersorpresetlensesusedincontinuousmotionapplications
(that is, preset scan, tour and auto scan modes).
Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment.
AllgoodsrequiringwarrantyrepairshallbesentfreightprepaidtoPelco,Clovis,California.Repairs
made necessary by reason of misuse, alteration, normal wear, or accident are not covered under
this warranty.
Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the
specific use or application made of the Products. Pelco’s liability for any claim, whether based on
breach of contract, negligence, infringement of any rights of any party or product liability, relating
totheProductsshallnotexceedthepricepaidbytheDealertoPelcoforsuchProducts. Innoevent
will Pelco be liable for any special, incidental or consequential damages (including loss of use, loss
of profit and claims of third parties) however caused, whether by the negligence of Pelco or
otherwise.
The above warranty provides the Dealer with specific legal rights. The Dealer may also have
additional rights, which are subject to variation from state to state.
Ifawarrantyrepairisrequired, theDealermustcontactPelcoat(800) 289-9100or(559)292-1981
to obtain a Repair Authorization number (RA), and provide the following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product which does not fall under the warranty
conditions stated above, please include a written explanation with the product when returned.
Methodofreturnshipmentshallbethesameorequaltothemethodbywhichtheitemwasreceived
by Pelco.
RETURNS
In order to expedite parts returned to the factory for repair or credit, please call the factory at (800)
289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned for credit,
and RA number if returned for repair).
All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge.
Goods returned for repair or credit should be clearly identified with the assigned CA or RA number
and freight should be prepaid. Ship to the appropriate address below.
If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico, send goods to:
Service Department
Pelco
3500 Pelco Way
Clovis, CA 93612-5699
If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico and are instructed
to return goods to the USA, you may do one of the following:
If the goods are to be sent by a COURIER SERVICE, send the goods to:
Pelco
3500 Pelco Way
Clovis, CA 93612-5699 USA
Pelco, the Pelco logo, Camclosure, Esprit,
Genex, Legacy, and Spectra are registered
trademarks of Pelco.
If the goods are to be sent by a FREIGHT FORWARDER, send the goods to:
Pelco c/o Expeditors
473 Eccles Avenue
South San Francisco, CA 94080 USA
Phone: 650-737-1700
Fax: 650-737-0933
Endura and ExSite are trademarks of Pelco.
© Copyright 1997, Pelco. All rights reserved.
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