Patton electronic Telephone SL4050 10 User Manual

SL4050/10  
SmartLink Series 10-Line VoIP SIP Phone  
SL4050/2  
SmartLink Series 2-Line VoIP SIP Phone  
Getting Started Guide  
SmartLink 4050/10  
SmartLink 4050/2  
Approval  
The Model SL4050 phones are not approved for, and are not intended for, connection to the Public Switched Telephone Network (PSTN).  
Sales Office: +1 (301) 975-1000  
Technical Support: +1 (301) 975-1007  
Document Number: 09403U1-001 Rev. A  
Part Number: 07MSL4050-GS  
Revised: June 24, 2005  
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Summary Table of Contents  
1
2
3
4
5
6
7
General information...................................................................................................................................... 15  
Installing the SmartLink SIP Phone.............................................................................................................. 21  
Using the configuration menu....................................................................................................................... 32  
Operating the VoIP SIP phone ..................................................................................................................... 57  
Using the Phone Book .................................................................................................................................. 62  
Troubleshooting............................................................................................................................................ 65  
Contacting Patton for assistance ................................................................................................................... 67  
A Compliance information .............................................................................................................................. 70  
B Specifications ................................................................................................................................................ 72  
3
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Table of Contents  
Summary Table of Contents ........................................................................................................................... 3  
Table of Contents ........................................................................................................................................... 4  
List of Figures ............................................................................................................................................... 10  
List of Tables ................................................................................................................................................ 11  
About this guide ........................................................................................................................................... 12  
Audience............................................................................................................................................................... 12  
Structure............................................................................................................................................................... 12  
Precautions ........................................................................................................................................................... 13  
Safety when working with electricity ...............................................................................................................13  
General observations .......................................................................................................................................14  
Typographical conventions used in this document................................................................................................ 14  
General conventions .......................................................................................................................................14  
1
2
General information...................................................................................................................................... 15  
SmartLink 4050 Series SIP Phones overview .........................................................................................................16  
Overview of SL4050/10 key functions...................................................................................................................17  
Overview of SL4050/2 key functions.....................................................................................................................19  
Installing the SmartLink SIP Phone.............................................................................................................. 21  
Installing the VoIP SIP phone ...............................................................................................................................22  
Setting up the VoIP SIP phone..............................................................................................................................24  
Menu summary ...............................................................................................................................................24  
Display Name .................................................................................................................................................26  
Display Name .................................................................................................................................................26  
ENABLE ADSL dialup .............................................................................................................................26  
DISABLE ADSL dialup ............................................................................................................................27  
DHCP (Dynamic Host Configuration Protocol) ............................................................................................27  
ENABLE DHCP ......................................................................................................................................27  
DISABLE DHCP .....................................................................................................................................27  
DNS Server IP ................................................................................................................................................28  
SNTP Server IP ..............................................................................................................................................28  
Do Not Disturb ..............................................................................................................................................28  
Call forwarding ...............................................................................................................................................28  
CF (call forward) Unconditional ...............................................................................................................28  
CF (call forward) User Busy ......................................................................................................................29  
CF (call forward) No Answer ....................................................................................................................29  
Anonymous Call .............................................................................................................................................29  
Anony Call Rej (anonymous call rejection) .....................................................................................................29  
Ringing Type ..................................................................................................................................................29  
MAC Address .................................................................................................................................................30  
Version ...........................................................................................................................................................30  
Language Selection ..........................................................................................................................................30  
4
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SmartLink 4050 Series Getting Started Guide  
Time Format ..................................................................................................................................................30  
Volume Adjustment ........................................................................................................................................31  
Ringer Volume ..........................................................................................................................................31  
Speaker Volume ........................................................................................................................................31  
Handset Volume .......................................................................................................................................31  
3
Using the configuration menu....................................................................................................................... 32  
Introduction..........................................................................................................................................................35  
Accessing the configuration menu .........................................................................................................................35  
Web login setting ..................................................................................................................................................36  
User Name ......................................................................................................................................................36  
Password .........................................................................................................................................................36  
NTP Server IP ................................................................................................................................................36  
Time Zone ......................................................................................................................................................36  
TFTP Server ...................................................................................................................................................36  
FTP Client ......................................................................................................................................................36  
Remote Config Password ................................................................................................................................37  
Management Settings—Restore Factory Setting ....................................................................................................37  
Restore Factory Setting ...................................................................................................................................37  
Management Setting—Firmware update ...............................................................................................................38  
FTP Server ......................................................................................................................................................38  
Login ID .........................................................................................................................................................38  
Login Password ...............................................................................................................................................38  
Firmware Filename .........................................................................................................................................38  
Network Setting—DHCP.....................................................................................................................................39  
DHCP Server .................................................................................................................................................39  
DNS Setting .............................................................................................................................................39  
Saving your work ......................................................................................................................................40  
PPPoE ............................................................................................................................................................40  
IP Address .................................................................................................................................................40  
Router IP ..................................................................................................................................................40  
Subnet Mask .............................................................................................................................................40  
DNS Server ...............................................................................................................................................40  
Saving your work ......................................................................................................................................40  
Static IP ..........................................................................................................................................................41  
IP Address .................................................................................................................................................41  
Router IP ..................................................................................................................................................41  
Subnet Mask .............................................................................................................................................41  
DNS Server ...............................................................................................................................................41  
Saving your work ......................................................................................................................................41  
SIP Settings ...........................................................................................................................................................42  
SIP Phone Setting ...........................................................................................................................................42  
SIP Phone Port Number ...........................................................................................................................42  
Registrar Server ...............................................................................................................................................42  
5
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SmartLink 4050 Series Getting Started Guide  
Registrar Server Domain Name/IP Address ...............................................................................................42  
Registrar Server Port Number ...................................................................................................................42  
Authentication Expire Time ......................................................................................................................43  
Outbound Proxy Server ..................................................................................................................................43  
Outbound Proxy Domain Name/IP Address .............................................................................................43  
Outbound Proxy Port Number .................................................................................................................43  
Message Server ................................................................................................................................................43  
Park Server ......................................................................................................................................................43  
Others .............................................................................................................................................................43  
Session Timer ............................................................................................................................................43  
Media Port ................................................................................................................................................43  
Prack .........................................................................................................................................................43  
Session Refresher .......................................................................................................................................43  
Session Timer Method ..............................................................................................................................43  
UDP/TCP ................................................................................................................................................43  
Saving your work ............................................................................................................................................44  
SIP Account Settings .............................................................................................................................................44  
Default Account ..............................................................................................................................................44  
Account Active ................................................................................................................................................45  
Display Name .................................................................................................................................................45  
SIP User Name ...............................................................................................................................................45  
Authentication User Name .............................................................................................................................45  
Authentication Password .................................................................................................................................45  
Register Status .................................................................................................................................................45  
Saving your work ............................................................................................................................................45  
STUN & UPnP Settings .......................................................................................................................................46  
STUN Server Setting ......................................................................................................................................46  
STUN .......................................................................................................................................................46  
STUN Domain Name/IP Address ............................................................................................................46  
UPnP Setting ..................................................................................................................................................46  
UPnP ........................................................................................................................................................46  
Saving your work ............................................................................................................................................46  
Voice Settings........................................................................................................................................................47  
Voice Setting ...................................................................................................................................................47  
Codec ........................................................................................................................................................47  
RTP Packet Length ...................................................................................................................................47  
VAD .........................................................................................................................................................47  
DTMF Method ........................................................................................................................................47  
QoS ................................................................................................................................................................48  
Voice TOS ................................................................................................................................................48  
VLAN .......................................................................................................................................................48  
VLAN Priority ..........................................................................................................................................48  
VLAN ID ..................................................................................................................................................48  
Saving your work ............................................................................................................................................48  
6
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SmartLink 4050 Series Getting Started Guide  
Phone Settings.......................................................................................................................................................49  
Phone Setting ..................................................................................................................................................49  
Tone Setting .............................................................................................................................................49  
Ringer Type ..............................................................................................................................................49  
Hold Tone ................................................................................................................................................49  
Do Not Disturb ........................................................................................................................................49  
Call Waiting ..............................................................................................................................................50  
Anonymous Call .......................................................................................................................................50  
Anonymous Call Reject .............................................................................................................................50  
Call Forward .............................................................................................................................................50  
Timer ..............................................................................................................................................................50  
NTP Recycle .............................................................................................................................................50  
Inter Digit .................................................................................................................................................50  
Originating Not Accept .............................................................................................................................50  
Incoming No Answer ................................................................................................................................50  
Hold Recall ...............................................................................................................................................50  
Auto Speaker Off ......................................................................................................................................51  
Saving your work ............................................................................................................................................51  
Call Tracing Log ...................................................................................................................................................51  
Phone Book...........................................................................................................................................................52  
Phone Book Setting ........................................................................................................................................52  
Name ........................................................................................................................................................52  
Number ....................................................................................................................................................52  
Speed Dial.............................................................................................................................................................53  
Speed Dial Setting (Maximum 63 Char.) ........................................................................................................53  
Number 0x ................................................................................................................................................53  
Saving your work ............................................................................................................................................53  
Line Key Settings...................................................................................................................................................54  
Key Type ........................................................................................................................................................54  
Telephone Number .........................................................................................................................................54  
Saving your work ............................................................................................................................................55  
Documentation .....................................................................................................................................................55  
Restart System.......................................................................................................................................................56  
4
Operating the VoIP SIP phone ..................................................................................................................... 57  
Dialing an IP address.............................................................................................................................................58  
Dialing a SIP number............................................................................................................................................58  
Speed Dialing........................................................................................................................................................58  
Answering a phone call..........................................................................................................................................58  
Switching to another line.......................................................................................................................................58  
Mute .....................................................................................................................................................................59  
Call Transfer .........................................................................................................................................................59  
Redial....................................................................................................................................................................59  
Last Dialed Number .......................................................................................................................................59  
7
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SmartLink 4050 Series Getting Started Guide  
Through Call History .....................................................................................................................................59  
On Hold ...............................................................................................................................................................60  
Call Forwarding.....................................................................................................................................................60  
Call Waiting (internal/external).............................................................................................................................60  
One-Touch Dialing...............................................................................................................................................60  
Three-Way Conferencing ......................................................................................................................................60  
5
Using the Phone Book .................................................................................................................................. 62  
Dialing from the Phone Book................................................................................................................................63  
Storing a number...................................................................................................................................................63  
Editing a Phone Book listing .................................................................................................................................63  
Deleting a Phone Book listing ...............................................................................................................................64  
6
7
Troubleshooting............................................................................................................................................ 65  
Introduction..........................................................................................................................................................66  
Contacting Patton for assistance ................................................................................................................... 67  
Introduction..........................................................................................................................................................68  
Contact information..............................................................................................................................................68  
Patton support headquarters in the USA .........................................................................................................68  
Alternate Patton support for Europe, Middle East, and Africa (EMEA) ..........................................................68  
Warranty Service and Returned Merchandise Authorizations (RMAs)...................................................................68  
Warranty coverage ..........................................................................................................................................69  
Returns for credit ......................................................................................................................................69  
Return for credit policy .............................................................................................................................69  
RMA numbers ................................................................................................................................................69  
Shipping instructions ................................................................................................................................69  
A Compliance information .............................................................................................................................. 70  
Compliance...........................................................................................................................................................71  
EMC Compliance: ..........................................................................................................................................71  
Safety Compliance ..........................................................................................................................................71  
FCC Warning .......................................................................................................................................................71  
Radio and TV Interference....................................................................................................................................71  
CE-Mark Warning ................................................................................................................................................71  
CE notice (Declaration of Conformity) ..........................................................................................................71  
B Specifications ................................................................................................................................................ 72  
Protocol.................................................................................................................................................................73  
Network Interface..................................................................................................................................................73  
Call Features..........................................................................................................................................................73  
Voice Codec..........................................................................................................................................................73  
SIP Server Support ................................................................................................................................................73  
IP Assignment .......................................................................................................................................................73  
Security .................................................................................................................................................................74  
QoS.......................................................................................................................................................................74  
Dial Methods ........................................................................................................................................................74  
8
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SmartLink 4050 Series Getting Started Guide  
Voice Quality ........................................................................................................................................................74  
Firmware Upgrade.................................................................................................................................................74  
NAT Traversal.......................................................................................................................................................74  
TCP/IP .................................................................................................................................................................75  
Configuration........................................................................................................................................................75  
9
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List of Figures  
10  
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About this guide  
This guide describes using the SmartLink 4050/10 10-Line VoIP SIP Telephone and SmartLink 4050/2 2-Line  
VoIP SIP Telephone.  
Audience  
This guide is intended for the following users:  
Operators  
Installers  
Maintenance technicians  
Structure  
This guide contains the following chapters and appendices:  
Chapter 1 on page 15 provides information about the SIP phone  
Chapter 2 on page 21 provides installation procedures  
Chapter 3 on page 32 provides procedures for configuring the SIP Phone  
Chapter 4 on page 57 describes how to operate the SIP Phone  
Chapter 5 on page 62 describes how to use the Phone Book feature  
Chapter 6 on page 65 contains information on troubleshooting problems with the SIP Phone  
Chapter 7 on page 67 contains information on contacting Patton technical support for assistance  
For best results, read the contents of this guide before you install the SIP Phone.  
12  
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SmartLink 4050 Series Getting Started Guide  
Precautions  
Notes, cautions, and warnings, which have the following meanings, are used throughout this guide to help you  
become aware of potential problems. Warnings are intended to prevent safety hazards that could result in per-  
sonal injury. Cautions are intended to prevent situations that could result in property damage or  
impaired functioning.  
Note A note presents additional information or interesting sidelights.  
The alert symbol and CAUTION heading indicate a potential haz-  
ard. Strictly follow the instructions to avoid property damage.  
CAUTION  
The shock hazard symbol and WARNING heading indicate a potential electric  
shock hazard. Strictly follow the warning instructions to avoid injury caused  
by electric shock.  
WARNING  
Safety when working with electricity  
The SmartLink SIP Phone contains no user serviceable parts. The equipment  
shall be returned to Patton Electronics for repairs, or repaired by qualified  
service personnel.  
WARNING  
Mains Voltage: Do not open the case when the power cord is attached. The  
mains outlet that is utilized to power the SmartLink SIP Phone shall be within  
10 feet (3 meters) of the device, shall be easily accessible, and protected by a  
WARNING  
circuit breaker.  
Do not work on the system or connect or disconnect cables during periods of  
lightning activity.  
WARNING  
Ultimate disposal of this equipment must be handled according  
to all applicable national laws and regulations.  
CAUTION  
13  
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SmartLink 4050 Series Getting Started Guide  
General observations  
Clean the case with a soft slightly moist anti-static cloth  
Place the unit on a flat surface and ensure free air circulation  
Avoid exposing the unit to direct sunlight and other heat sources  
Protect the unit from moisture, vapors, and corrosive liquids  
Typographical conventions used in this document  
This section describes the typographical conventions and terms used in this guide.  
General conventions  
The procedures described in this manual use the following text conventions:  
Table 1. General conventions  
Convention  
Meaning  
Garamond blue type  
Indicates a cross-reference hyperlink that points to a figure, graphic, table, or sec-  
tion heading. Clicking on the hyperlink jumps you to the reference. When you  
have finished reviewing the reference, click on the Go to Previous View  
button  
in the Adobe® Acrobat® Reader toolbar to return to your starting point.  
Garamond bold type  
Indicates the names of command buttons that execute an action.  
< >  
Angle brackets indicate function and keyboard keys, such as <SHIFT>, <CTRL>,  
<C>, and so on.  
14  
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Chapter 1 General information  
Chapter contents  
SmartLink 4050 Series SIP Phones overview .........................................................................................................16  
Overview of SL4050/10 key functions...................................................................................................................17  
Overview of SL4050/2 key functions.....................................................................................................................19  
15  
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SmartLink 4050 Series Getting Started Guide  
1 • General information  
SmartLink 4050 Series SIP Phones overview  
Voice over IP (also known as Internet telephony) is a technology that enables anyone to make a telephone call  
over the Internet. This is a quick user guide for the SmartLink 4050 Series SIP Phones. It will help you config-  
ure the telephone and have it ready to run within a few minutes.  
The following items are included in the SmartLink 4050/10 and SmartLink 4050/2 packaging. Contact your  
supplier immediately if an item is missing.  
SmartLink 4050/10 VoIP SIP Phone  
SmartLink 4050/2 VoIP SIP Phone  
SmartLink documentation CD-ROM  
Ethernet cable, 10-foot (3-meter), Qty: 2  
Power Adaptor (5V DC)  
Wall mounting plate (SL4050/10 only)  
SmartLink 4050 Series SIP Phones overview  
16  
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SmartLink 4050 Series Getting Started Guide  
1 • General information  
Overview of SL4050/10 key functions  
2x16 Characters LCD  
Phone Book  
Menu  
SPEED DIAL PHONE BOOK  
MENU  
Control Pad  
Speed Dial  
Cancel  
OK  
CANCEL  
OK  
Voice Message Indicator  
3-Way Conference  
Local Multi-Line  
Voice Message  
M1  
M6  
M2  
M7  
M3  
M8  
M4  
M9  
M5  
M10  
Mute/Func.  
ABC  
DEF  
Mute/Func.  
Transfer  
1
2
3
T
GHI  
JKL  
MNO  
ransf  
er  
4
5
6
Redial  
Hold  
PQRS  
TUV  
WXYZ  
Numeric Keypad  
Redial/Call History  
Hold  
7
8
9
#
OPER  
0
SPEAKER  
*
Speaker Phone  
Mute Indicator  
Speaker Phone Indicator  
Figure 1. SmartLink 4050/10 SIP Phone controls and indicators  
Table 2. Summary of SL4050/10 key functions  
Item  
Description  
LCD Display  
Menu  
Displays menu, time, clock, name, phone number, call status  
Access the phone menu  
OK  
Control Pad  
3-Way Conference  
Local Multiline  
Confirm setting change, exit menu, dial, save changes  
Backspace, scroll up or down, select enable or disable  
Enable 3-way conference  
Switch to different lines  
Numeric Keypad  
Speaker Phone  
Input IP/phone number/alphabet characters  
Enable user to use the phone without using the handset  
Speaker Phone Indicator  
Phonebook  
Indicates that phone is currently in speaker phone mode  
Access the phonebook  
Overview of SL4050/10 key functions  
17  
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SmartLink 4050 Series Getting Started Guide  
1 • General information  
Table 2. Summary of SL4050/10 key functions (Continued)  
Description  
Item  
Speed Dial  
Cancel  
Voice Message Indicator  
Voice Message  
Access the speed dial menu  
Deny changes, cancel phone calls, ignore phone calls  
Indicates that there is a voice message  
Check voice message  
Mute/Func.  
Disable user’s handset microphone so that the person on the other line  
can not hear anything  
Transfer  
Redial/Call History  
Hold  
Transfer the person on the other line to another number  
Redial last dialed number, access redial menu  
Place the person on the other line on hold  
On Hold Indicator  
Indicates that the person on the other line is currently placed on hold  
Overview of SL4050/10 key functions  
18  
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SmartLink 4050 Series Getting Started Guide  
1 • General information  
Overview of SL4050/2 key functions  
2x16 Characters LCD  
Up arrow  
Down arrow  
Cancel/  
/OK  
Left arrow/Cancel  
Right arrow/OK  
1.  
Message  
Conference  
Phone Book  
Menu  
2.  
Message  
Menu  
3.  
Conference  
Phone Book  
Mute/Func.  
Mute/Func.  
Transfer  
Redial  
4.  
1
2
5
8
ABC  
JKL  
TUV  
3
DEF  
5.  
6.  
Transfer  
4
GHI  
6MNO  
9WXYZ  
7.  
8.  
Redial/Call History  
7PQRS  
9.  
Hold  
10.  
Hold  
0
#
*
Speaker  
Speaker Phone  
Numeric Keypad  
Figure 2. SmartLink 4050/2 SIP Phone controls and indicators  
Table 3. Summary of SL4050/2 key functions  
Description  
Item  
LCD Display  
Displays menu, time, clock, name, phone number, call status  
Left arrow/Cancel  
In left-arrow mode, moves cursor on display one character to the left  
each time the button is pressed/In Cancel mode, pressing this button  
cancels changes, cancels phone calls, or ignores phone calls  
Up arrow  
Down arrow  
Right arrow/OK  
Moves cursor up one line of text each time the button is pressed  
Moves cursor down one line of text each time the button is pressed  
In right-arrow mode, moves cursor on display one character to the right  
each time the button is pressed/In OK mode, pressing this button con-  
firms setting changes, confirms exiting from a menu, dials, or  
saves changes  
Menu  
Phone Book  
Access the phone menu  
Access the phone book  
Overview of SL4050/2 key functions  
19  
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SmartLink 4050 Series Getting Started Guide  
1 • General information  
Table 3. Summary of SL4050/2 key functions (Continued)  
Description  
Item  
Mute/Func.  
Transfer  
Redial/Call History  
Hold  
Speaker Phone  
Numeric Keypad  
Conference  
Disable user’s handset microphone so that the person on the other line  
can not hear anything  
Transfer the person on the other line to another number  
Redial last dialed number, access redial menu  
Place the person on the other line on hold  
Enable user to use the phone without using the handset  
Input IP/phone number/alphabet characters  
Enable 3-way conference  
Message  
Check voice messages  
Overview of SL4050/2 key functions  
20  
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Chapter 2 Installing the SmartLink SIP Phone  
Chapter contents  
Installing the VoIP SIP phone ...............................................................................................................................22  
Setting up the VoIP SIP phone..............................................................................................................................24  
Menu summary ...............................................................................................................................................24  
Display Name .................................................................................................................................................26  
Display Name .................................................................................................................................................26  
ENABLE ADSL dialup .............................................................................................................................26  
DISABLE ADSL dialup ............................................................................................................................27  
DHCP (Dynamic Host Configuration Protocol) ............................................................................................27  
ENABLE DHCP ......................................................................................................................................27  
DISABLE DHCP .....................................................................................................................................27  
DNS Server IP ................................................................................................................................................28  
SNTP Server IP ..............................................................................................................................................28  
Do Not Disturb ..............................................................................................................................................28  
Call forwarding ...............................................................................................................................................28  
CF (call forward) Unconditional ...............................................................................................................28  
CF (call forward) User Busy ......................................................................................................................29  
CF (call forward) No Answer ....................................................................................................................29  
Anonymous Call .............................................................................................................................................29  
Anony Call Rej (anonymous call rejection) .....................................................................................................29  
Ringing Type ..................................................................................................................................................29  
MAC Address .................................................................................................................................................30  
Version ...........................................................................................................................................................30  
Language Selection ..........................................................................................................................................30  
Time Format ..................................................................................................................................................30  
Volume Adjustment ........................................................................................................................................31  
Ringer Volume ..........................................................................................................................................31  
Speaker Volume ........................................................................................................................................31  
Handset Volume .......................................................................................................................................31  
21  
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SmartLink 4050 Series Getting Started Guide  
2 • Installing the SmartLink SIP Phone  
Installing the VoIP SIP phone  
The interconnecting cables shall be acceptable for external use  
and shall be rated for the proper application with respect to volt-  
age, current, anticipated temperature, flammability, and  
mechanical serviceability.  
CAUTION  
Plug one end of the Ethernet cable included with the VoIP SIP phone into the LAN port on the SIP  
phone (see figure 3 for SL4050/10 or figure 4 on page 23 for SL4050/2). Plug the other end of the cable  
into the xDSL modem or cable modem (or into an optional router or hub).  
1
Do not work on the system or connect or disconnect cables during periods of  
lightning activity.  
WARNING  
If you will not be connecting a PC to the phone, go to step 3. Otherwise, connect an Ethernet cable into  
other end of the cable into the Ethernet port on the PC.  
2
DC IN 5V  
LAN  
PC  
SmartLink 4050/10 VoIP SIP Phone  
3
Power adapter  
1
2
Ethernet Cable (included with  
Ethernet Cable (optional)  
SL 4050/10 phone)  
Router/Hub  
(optional)  
Internet or  
optional WAN  
TX  
RX  
LAN  
Cable  
Power  
Cable/xDSL  
modem  
PC (optional)  
Figure 3. Connecting the SL4050/10 SIP Phone  
Installing the VoIP SIP phone  
22  
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SmartLink 4050 Series Getting Started Guide  
2 • Installing the SmartLink SIP Phone  
SmartLink 4050/2 VoIP SIP Phone  
DC IN 5V  
LAN  
PC  
Power adapter  
3
1
2
Ethernet Cable (included with  
SL 4050/2 phone)  
Ethernet Cable (optional)  
Router/Hub  
(optional)  
Internet or  
optional WAN  
TX  
RX  
LAN  
Cable  
Power  
Cable/xDSL  
modem  
PC (optional)  
Figure 4. Connecting the SL4050/2 SIP Phone  
Plug the power adapter barrel connector into the power connector on the SIP phone (see figure 3 on  
page 22 for SL4050/10 or figure 4 for SL4050/2). Plug the other end of the power adapter into an AC  
electrical outlet.  
3
Installing the VoIP SIP phone  
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SmartLink 4050 Series Getting Started Guide  
2 • Installing the SmartLink SIP Phone  
Setting up the VoIP SIP phone  
Menu summary  
Figure 5. Menu summary, page 1 of 2  
Setting up the VoIP SIP phone  
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SmartLink 4050 Series Getting Started Guide  
2 • Installing the SmartLink SIP Phone  
Figure 6. Menu summary, page 2 of 2  
Setting up the VoIP SIP phone  
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2 • Installing the SmartLink SIP Phone  
Note You can stop the setup process at any time by pressing MENU + OK to save  
any changes and exit, or by pressing MENU + CANCEL to quit without  
saving. The phone will automatically time-out and exit the menu screen if  
there are no inputs from the user.  
Use left and right arrows on the control pad to select ENABLE or DISABLE.  
The left arrow key can also be used as a backspace key to delete characters.  
Display Name  
1. Press  
2. Use the numeric keypad to enter the display name  
Note To type text characters, press the appropriate key on the numeric keypad (see  
figure 1 on page 17). For example, to type a “z” press the 9 key until the low-  
ercase z appears—the displayed sequence would be:  
9 W X Y Z w x y z.  
Display Name  
Some Internet Service Provider (mostly ADSL) uses PPPoE which requires that the user enter an ID and a  
password to access the Internet. In this case, enable ADSL DIALUP and enter the PPPoE ID and  
PPPoE password.  
ENABLE ADSL dialup  
1. Press  
2. Use  
to select ENABLE  
3. Press  
4. Enter the ADSL ID  
5. Press  
6. Enter the ADSL password  
Setting up the VoIP SIP phone  
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2 • Installing the SmartLink SIP Phone  
DISABLE ADSL dialup  
1. Press  
2. Use  
to select DISABLE  
DHCP (Dynamic Host Configuration Protocol)  
DHCP allows the network administrator to distribute IP addresses when a computer is plugged into a different  
place in the network. If your ISP provides static IP address, you must disable DHCP and enter the IP  
address provided.  
ENABLE DHCP  
1. Press  
2. Use  
or  
to set DHCP to ENABLE  
3. Press  
4. Press  
5. Press  
. The IP address is automatically acquired  
. The subnet mask is automatically acquired  
. The router IP address is automatically acquired  
DISABLE DHCP  
1. Press  
2. Use  
3. Press  
4. Press  
or  
to set DHCP to DISABLE  
. Use the numeric keypad to enter the IP address  
. Use the numeric keypad to enter the subnet mask  
Setting up the VoIP SIP phone  
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2 • Installing the SmartLink SIP Phone  
5. Press  
. Use the numeric keypad to enter the router IP address  
DNS Server IP  
The domain name system (DNS) is the way that Internet domain names are located and translated into Inter-  
net Protocol addresses. There is probably a DNS server within close geographic proximity to your ISP that  
maps the domain names in your Internet requests or forwards them to other servers in the Internet.  
1. Press  
.
2. Use the numeric keypad to enter the DNS server IP address  
SNTP Server IP  
Simple Network Time Protocol (SNTP) is a protocol used to help match your system clock with an accurate  
time source. If you do not know your SNTP Server IP, please ignore this section. SNTP Server IP address can  
be URL or IP address format.  
1. Press  
.
2. Use the numeric keypad to enter the SNTP server IP or URL address  
Do Not Disturb  
This setting allows the user to reject all incoming phone calls.  
1. Press  
.
2. Use  
or  
to select ENABLE or DISABLE  
Call forwarding  
CF (call forward) Unconditional  
Enable CF Unconditional to forward all the incoming calls to another number. Otherwise set to disable.  
Note You will need to use a web-browser to input the forwarded phone number.  
information on call forwarding.  
1. Press  
.
2. Use  
or  
to select ENABLE or DISABLE  
Setting up the VoIP SIP phone  
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CF (call forward) User Busy  
Forward all the incoming calls to another number when user is busy on the phone.  
1. Press  
.
2. Use  
or  
to select ENABLE or DISABLE  
CF (call forward) No Answer  
Forward all incoming calls to another phone number after a certain number of rings.  
1. Press  
.
2. Use  
or  
to select ENABLE or DISABLE  
Anonymous Call  
Enables the caller (user) to hide the name and phone number from the receiver.  
1. Press  
.
2. Use  
or  
to select ENABLE or DISABLE  
Anony Call Rej (anonymous call rejection)  
Reject any anonymous incoming calls.  
1. Press  
.
2. Use  
or  
to select ENABLE or DISABLE  
Ringing Type  
Select the ring tone. There are four ring tones in total.  
1. Press  
.
2. Use  
or  
to select ENABLE or DISABLE  
Note Pressing  
to exit menu. When asked to save or cancel, press  
to  
SAVE.  
Setting up the VoIP SIP phone  
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MAC Address  
The MAC Address menu displays the MAC address which cannot be modified.  
1. Press  
.
2. The MAC address is displayed  
Version  
The Version menu displays the firmware version. You cannot modify the version number.  
1. Press  
.
2. The firmware version is displayed  
Language Selection  
The VoIP SIP phone supports the English and Japanese languages.  
1. Press  
followed by  
2. Use  
or  
to select the preferred language.  
when finished.  
3. Press  
Time Format  
You may select a 12-hour or 24-hour time format.  
1. Press  
followed by  
2. Use  
or  
to select the time format.  
when finished.  
3. Press  
Setting up the VoIP SIP phone  
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2 • Installing the SmartLink SIP Phone  
Volume Adjustment  
Ringer Volume  
While the handset is in place, press  
to increase the ringer volume or  
to decrease the ringer volume.  
Speaker Volume  
1. While the handset is in place, press  
2. Use  
to increase the speaker volume or  
to decrease the speaker volume.  
Handset Volume  
Pick up the handset and press  
to increase the volume or to decrease the volume.  
Congratulations, your SmartLink VoIP SIP Phone is ready to use!  
Setting up the VoIP SIP phone  
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Chapter 3 Using the configuration menu  
Chapter contents  
Introduction..........................................................................................................................................................35  
Accessing the configuration menu .........................................................................................................................35  
Web login setting ..................................................................................................................................................36  
User Name ......................................................................................................................................................36  
Password .........................................................................................................................................................36  
NTP Server IP ................................................................................................................................................36  
Time Zone ......................................................................................................................................................36  
TFTP Server ...................................................................................................................................................36  
FTP Client ......................................................................................................................................................36  
Remote Config Password ................................................................................................................................37  
Management Settings—Restore Factory Setting ....................................................................................................37  
Restore Factory Setting ...................................................................................................................................37  
Management Setting—Firmware update ...............................................................................................................38  
FTP Server ......................................................................................................................................................38  
Login ID .........................................................................................................................................................38  
Login Password ...............................................................................................................................................38  
Firmware Filename .........................................................................................................................................38  
Network Setting—DHCP.....................................................................................................................................39  
DHCP Server .................................................................................................................................................39  
DNS Setting .............................................................................................................................................39  
Saving your work ......................................................................................................................................40  
PPPoE ............................................................................................................................................................40  
IP Address .................................................................................................................................................40  
Router IP ..................................................................................................................................................40  
Subnet Mask .............................................................................................................................................40  
DNS Server ...............................................................................................................................................40  
Saving your work ......................................................................................................................................40  
Static IP ..........................................................................................................................................................41  
IP Address .................................................................................................................................................41  
Router IP ..................................................................................................................................................41  
Subnet Mask .............................................................................................................................................41  
DNS Server ...............................................................................................................................................41  
Saving your work ......................................................................................................................................41  
SIP Settings ...........................................................................................................................................................42  
SIP Phone Setting ...........................................................................................................................................42  
SIP Phone Port Number ...........................................................................................................................42  
Registrar Server ...............................................................................................................................................42  
Registrar Server Domain Name/IP Address ...............................................................................................42  
Registrar Server Port Number ...................................................................................................................42  
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3 • Using the configuration menu  
Authentication Expire Time ......................................................................................................................43  
Outbound Proxy Server ..................................................................................................................................43  
Outbound Proxy Domain Name/IP Address .............................................................................................43  
Outbound Proxy Port Number .................................................................................................................43  
Message Server ................................................................................................................................................43  
Park Server ......................................................................................................................................................43  
Others .............................................................................................................................................................43  
Session Timer ............................................................................................................................................43  
Media Port ................................................................................................................................................43  
Prack .........................................................................................................................................................43  
Session Refresher .......................................................................................................................................43  
Session Timer Method ..............................................................................................................................43  
UDP/TCP ................................................................................................................................................43  
Saving your work ............................................................................................................................................44  
SIP Account Settings .............................................................................................................................................44  
Default Account ..............................................................................................................................................44  
Account Active ................................................................................................................................................45  
Display Name .................................................................................................................................................45  
SIP User Name ...............................................................................................................................................45  
Authentication User Name .............................................................................................................................45  
Authentication Password .................................................................................................................................45  
Register Status .................................................................................................................................................45  
Saving your work ............................................................................................................................................45  
STUN & UPnP Settings .......................................................................................................................................46  
STUN Server Setting ......................................................................................................................................46  
STUN .......................................................................................................................................................46  
STUN Domain Name/IP Address ............................................................................................................46  
UPnP Setting ..................................................................................................................................................46  
UPnP ........................................................................................................................................................46  
Saving your work ............................................................................................................................................46  
Voice Settings........................................................................................................................................................47  
Voice Setting ...................................................................................................................................................47  
Codec ........................................................................................................................................................47  
RTP Packet Length ...................................................................................................................................47  
VAD .........................................................................................................................................................47  
DTMF Method ........................................................................................................................................47  
QoS ................................................................................................................................................................48  
Voice TOS ................................................................................................................................................48  
VLAN .......................................................................................................................................................48  
VLAN Priority ..........................................................................................................................................48  
VLAN ID ..................................................................................................................................................48  
Saving your work ............................................................................................................................................48  
Phone Settings.......................................................................................................................................................49  
Phone Setting ..................................................................................................................................................49  
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3 • Using the configuration menu  
Tone Setting .............................................................................................................................................49  
Ringer Type ..............................................................................................................................................49  
Hold Tone ................................................................................................................................................49  
Do Not Disturb ........................................................................................................................................49  
Call Waiting ..............................................................................................................................................50  
Anonymous Call .......................................................................................................................................50  
Anonymous Call Reject .............................................................................................................................50  
Call Forward .............................................................................................................................................50  
Timer ..............................................................................................................................................................50  
NTP Recycle .............................................................................................................................................50  
Inter Digit .................................................................................................................................................50  
Originating Not Accept .............................................................................................................................50  
Incoming No Answer ................................................................................................................................50  
Hold Recall ...............................................................................................................................................50  
Auto Speaker Off ......................................................................................................................................51  
Saving your work ............................................................................................................................................51  
Call Tracing Log ...................................................................................................................................................51  
Phone Book...........................................................................................................................................................52  
Phone Book Setting ........................................................................................................................................52  
Name ........................................................................................................................................................52  
Number ....................................................................................................................................................52  
Speed Dial.............................................................................................................................................................53  
Speed Dial Setting (Maximum 63 Char.) ........................................................................................................53  
Number 0x ................................................................................................................................................53  
Saving your work ............................................................................................................................................53  
Line Key Settings...................................................................................................................................................54  
Key Type ........................................................................................................................................................54  
Telephone Number .........................................................................................................................................54  
Saving your work ............................................................................................................................................55  
Documentation .....................................................................................................................................................55  
Restart System.......................................................................................................................................................56  
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3 • Using the configuration menu  
Introduction  
The configuration menu can be accessed using a web browser. Some advanced functions such as CF Uncondi-  
tional, CF User Busy and CF No Answer must be setup from the web browser.  
Accessing the configuration menu  
1. Open a web browser (Internet Explorer, Netscape Navigator, or equivalent).  
2. Type in the IP address of the phone followed by: 9999 (for example http://192.168.1.1:9999).  
Note The IP address is provided by your Internet service provider (ISP). If your  
ISP supports DHCP, you can obtain the IP address from your phone. Press  
the MENU button and scroll down to the IP address.  
Figure 7. Login window  
3. Enter a User Name and Password (leave the user name and password blank if you are installing the phone  
for the first time).  
4. Click OK.  
Introduction  
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3 • Using the configuration menu  
Web login setting  
1. Open a web browser (Internet Explorer, Netscape Navigator, or equivalent).  
2. Type in the IP address of the phone followed by: 9999 (for example http://192.168.1.1:9999). The main  
Figure 8. Main window  
User Name  
Configuration menu login name.  
Password  
Configuration menu login password.  
NTP Server IP  
Network Time Protocol (NTP) is a protocol used to help match your system clock with an accurate time  
source (e.g. atomic clock, server). It is good practice to have all your networked computers synchronized with  
one server.  
Time Zone  
Select your time zone. If there is daylight saving in your area, click the check box.  
TFTP Server  
Enable or disable TFTP server to allow transfer of files from a computer to the IP phone.  
FTP Client  
Enable or disable IP phone to download files from FTP server and update the firmware automatically.  
Web login setting  
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3 • Using the configuration menu  
Remote Config Password  
Remote password to access the configuration menu from VoIP software. (You can download this software from  
your supplier’s website). Default password is 1234.  
Management Settings—Restore Factory Setting  
Click on Management > Select Restore Factory Setting. The message Press [Restore] button to restore the default set-  
ting! displays (see figure 9).  
Figure 9. Restore Factory Setting window  
Restore Factory Setting  
Click the Restore button to return all settings back to factory default settings.  
Management Settings—Restore Factory Setting  
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3 • Using the configuration menu  
Management Setting—Firmware update  
Click on Management > Firmware update to display the Firmware update window (see figure 10).  
Note FTP server, login ID, login password, and firmware filename were preset  
when you purchased the phone. These are required to download and update  
the firmware.  
Figure 10. Firmware update window  
FTP Server  
FTP server address.  
Login ID  
Login ID provided by your supplier.  
Login Password  
Login password provided by your supplier.  
Firmware Filename  
Updated firmware filename. Do not change the file name unless told to do so by your supplier.  
Management Setting—Firmware update  
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3 • Using the configuration menu  
Figure 11. Network Settings window  
Network Setting—DHCP  
Click on Network Settings to display the configuration window (see figure 11). Select the method used to con-  
nect to the Internet:  
DHCP—Select DHCP if you have cable Internet (see section “DHCP Server” for details)  
PPPoE—Select PPPoE if your ISP uses PPPoE (most DSL users choose PPPoE) (see section “DHCP  
Server” for details)  
Static IP—Choose the Static IP network setting if the wide area network IP address is provided to you by  
your ISP (see section “DHCP Server” for details)  
Figure 12. DHCP configuration window  
DHCP Server  
Dynamic host configuration protocol (DHCP) server address. This IP address information is obtained auto-  
matically from your ISP.  
DNS Setting  
The DNS address is provided by your ISP.  
Network Setting—DHCP  
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3 • Using the configuration menu  
Saving your work  
When you finish configuring the settings, click the Submit button to save the changes. Otherwise, click the  
Reset button to cancel the changes.  
Figure 13. PPPoE configuration window  
PPPoE  
IP Address  
IP address assigned to you by your ISP.  
Router IP  
Router IP address.  
Subnet Mask  
Subnet mask address.  
DNS Server  
DNS server address provided by your ISP.  
Saving your work  
When you finish configuring the settings, click the Submit button to save the changes. Otherwise, click the  
Reset button to cancel the changes.  
Note After modifying the IP address, click Restart System, then click the Restart  
button so the new settings can take effect.  
Network Setting—DHCP  
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3 • Using the configuration menu  
Figure 14. Static IP configuration window  
Static IP  
IP Address  
IP address assigned to you by your ISP.  
Router IP  
Router IP address.  
Subnet Mask  
Subnet mask address.  
DNS Server  
DNS server address provided by your ISP.  
Saving your work  
When you finish configuring the settings, click the Submit button to save the changes. Otherwise, click the  
Reset button to cancel the changes.  
Note After modifying the IP address, click Restart System, then click the Restart  
button so the new settings can take effect.  
Network Setting—DHCP  
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3 • Using the configuration menu  
Figure 15. SIP Settings window  
SIP Settings  
Click on SIP Settings to display the configuration window (see figure 15). Session initiation protocol (SIP) is  
the most popular VoIP standard. It enables two or more people to make phone calls, share multimedia, and  
make multimedia conference over the Internet. You should have an administrator set up these settings for you  
or obtain the information directly from your SIP service provider.  
SIP Phone Setting  
SIP Phone Port Number  
SIP phone port number.  
Registrar Server  
Registrar Server Domain Name/IP Address  
Registrar server domain name or IP address.  
Registrar Server Port Number  
Registrar server port number.  
SIP Settings  
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3 • Using the configuration menu  
Authentication Expire Time  
The time that the phone waits to connect to the SIP server after the user dialed a number. If still not con-  
nected, the phone will disconnect and redial.  
Outbound Proxy Server  
Outbound Proxy Domain Name/IP Address  
Outbound proxy domain name or IP address.  
Outbound Proxy Port Number  
Outbound proxy port number.  
Message Server  
Domain name or IP address.  
Park Server  
Domain name or IP address.  
Others  
This section should be configured by network administrators.  
Session Timer  
The time interval in which the phone periodically refresh SIP sessions by sending repeated INVITE requests.  
These INVITE requests allow the user agent or proxies to determine the status of the SIP session.  
Media Port  
Real-time Transport Protocol port number. Provides end-to-end transfer of data with real-time audio.  
Prack  
Prack ensures that media information is exchanged and that network checks before connecting the call. Select  
Enable for a more reliable connection.  
Session Refresher  
Select None to disable SIP session timer support.  
Select UAC to initiate SIP request.  
Select UAS to receive SIP request and then return a response.  
Session Timer Method  
Select SIP request method. Default method is Invite.  
UDP/TCP  
Select SIP signal transmission method. Default method is UDP.  
SIP Settings  
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3 • Using the configuration menu  
Saving your work  
When you finish configuring the settings, click the Submit button to save the changes. Otherwise, click the  
Reset button to cancel the changes.  
Figure 16. SIP Account Settings window  
SIP Account Settings  
Click on SIP Account Settings to display the configuration window (see figure 16). You can have up to four  
accounts—that is, the SIP phone can receive calls from up to four different phone numbers.  
Default Account  
When you dial a number, the default account is used to dial. User Name of default account is displayed on the  
receiver’s IP phone.  
SIP Account Settings  
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3 • Using the configuration menu  
Account Active  
Enable or disable this account.  
Display Name  
Display name on the IP phone.  
SIP User Name  
User name.  
Authentication User Name  
Name used to access SIP server.  
Authentication Password  
User password to access SIP server.  
Register Status  
Displays if the current phone is registered or unregistered with SIP server.  
Saving your work  
When you finish configuring the settings, click the Submit button to save the changes. Otherwise, click the  
Reset button to cancel the changes.  
SIP Account Settings  
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3 • Using the configuration menu  
Figure 17. STUN & UPnP Settings  
STUN & UPnP Settings  
Click on STUN & UPnP Settings to display the configuration window (see figure 17).  
STUN Server Setting  
STUN  
Simple traversal of user datagram protocol through network address translators (STUN) is a protocol that  
allows applications to determine the types of NATs and firewalls are in between them and the internet. STUN  
also provides the ability for applications to determine the public IP addresses allocated to them by the NAT.  
Click to Enable or Disable STUN.  
STUN Domain Name/IP Address  
Enter STUN domain name or IP address if STUN is enabled.  
UPnP Setting  
UPnP  
Click to Enable or Disable universal plug and play (UPnP).  
Note Some NAT supports UPnP so STUN is not required and must be disabled.  
Saving your work  
When you finish configuring the settings, click the Submit button to save the changes. Otherwise, click the  
Reset button to cancel the changes.  
STUN & UPnP Settings  
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3 • Using the configuration menu  
Figure 18. Voice Setting and QoS  
Voice Settings  
Click on Voice Setting and QoS to display the configuration window (see figure 18).  
Voice Setting  
Codec  
Voice Compression Algorithm priority settings. Select from the most used codec to the least used codec.  
RTP Packet Length  
Real-Time Transfer Protocol (RTP) packet length.  
VAD  
VAD detects voice activity and adjusts the signal to a target power level. It ensures that background noise or  
echo does not get amplified to the target power level.  
DTMF Method  
Select the tone method for IP phone:  
Out Band  
In Band  
SIP INFO  
Voice Settings  
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3 • Using the configuration menu  
QoS  
Voice TOS  
Sets the type of service for this Internet datagram.  
VLAN  
Enable or Disable virtual LAN.  
Enabling or disabling VLAN may cause network  
connection problems.  
IMPORTANT  
VLAN Priority  
Set the virtual LAN priority.  
VLAN ID  
Virtual LAN ID.  
Saving your work  
When you finish configuring the settings, click the Submit button to save the changes. Otherwise, click the  
Reset button to cancel the changes.  
Voice Settings  
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3 • Using the configuration menu  
Figure 19. Phone Settings window  
Phone Settings  
Click on Phone Settings to display the configuration window (see figure 19). You can only enable or disable call  
forwarding from the SIP phone MENU key. With the web browser, you can enter the forwarded phone num-  
bers in the Phone Setting window.  
Phone Setting  
Tone Setting  
Select the tone for particular country.  
Ringer Type  
Selects the type of ring (1 to 4).  
Hold Tone  
Select whether a Melody or Tone will play when the HOLD key on the SIP phone is pressed.  
Do Not Disturb  
Click Enable to reject all incoming calls. Click Disable to accept incoming calls.  
Phone Settings  
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3 • Using the configuration menu  
Call Waiting  
Click to Enable or Disable call waiting.  
Anonymous Call  
Select how much information about the SIP phone user will be sent to the called party’s phone:  
Disable—If Disable is selected, full URI and name are sent to the receiver’s phone when the user makes a  
phone call. The URI and name of the caller are displayed on the receiver’s phone.  
Full URI—If Full URI is selected, only user name is displayed on the receiver’s phone when the user makes  
a phone call.  
Display Name—If Display Name is selected, only name is displayed on the receiver’s phone when the user  
makes a phone call.  
Anonymous Call Reject  
Click Enable to reject anonymous calls. Click Disable to accept anonymous calls.  
Call Forward  
Select how call forwarding is handled:  
No Answer—Click No Answer to enable call forwarding to another number when no one answers the  
phone after 180 seconds (default). The timer can be changed from 0–600 seconds (see section “Timer” to  
change the timer setting). Enter the call forwarding number in the text box.  
Busy—Click Busy to enable call forward to another number when user is busy on the phone. Enter the call  
forwarding number in the text box.  
Unconditional—Click Unconditional to transfer all incoming calls to another number. Enter the call for-  
warding number in the text box.  
Timer  
NTP Recycle  
NTP recycle time.  
Inter Digit  
The time interval that the IP phone waits to detect the end of DTMF digits. No more digits are accepted after  
this period and the phone begins to dial.  
Originating Not Accept  
The time interval that the caller’s phone waits to establish a call. If the receiver fails to answer the phone during  
this time interval, the caller’s phone will automatically disconnect.  
Incoming No Answer  
The time interval that the receiver’s phone will ring. If the receiver fails to answer the phone during this time  
interval, the phone will automatically disconnect.  
Hold Recall  
The time interval that the caller is put on hold before the phone automatically disconnect.  
Phone Settings  
50  
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3 • Using the configuration menu  
Auto Speaker Off  
The time interval that the speaker phone is on before turning off automatically (due to inactivity).  
Saving your work  
When you finish configuring the settings, click the Submit button to save the changes. Otherwise, click the  
Reset button to cancel the changes.  
Figure 20. Call Tracing Log window  
Call Tracing Log  
Click on Call Tracing Log to display the configuration window (see figure 20). The call tracing log keeps a  
record of all the phone activities. This log is used by our Patton technicians to troubleshoot  
hardware problems.  
Call Tracing Log  
51  
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3 • Using the configuration menu  
Figure 21. Phone Book window  
Phone Book  
Click on Phone Book to display the configuration window (see figure 21). The Phone Book window enables  
users to add, modify, or delete phone numbers:  
To add a name, type the name (up to a maximum of 31 characters) and number (up to a maximum of 63  
characters), then click New  
To modify or delete a name, select the name from the list and click Modify to edit the listing or Delete to  
delete the listing  
To delete all names from the listing, click Delete All.  
Phone Book Setting  
Name  
The name you would like to add.  
Number  
The phone number that corresponds to the name.  
Phone Book  
52  
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3 • Using the configuration menu  
Figure 22. Speed Dial window  
Speed Dial  
Click on Speed Dial to display the configuration window (see figure 22). Speed dial numbers can be accessed  
from the IP phone. Refer to section “Speed Dialing” on page 58 for speed dial info.  
Speed Dial Setting (Maximum 63 Char.)  
Number 0x  
Speed dial phone number. 0x is the speed dial number.  
Saving your work  
When you finish configuring the settings, click the Update button to save the changes. Otherwise, click the  
Reset button to cancel the changes.  
Speed Dial  
53  
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3 • Using the configuration menu  
Figure 23. Line Key Settings window  
Line Key Settings  
Click on Line Key Settings to display the configuration window (see figure 23). Line Key Settings enable the  
user to customize line keys as a line or one-touch dial. Refer to section “One-Touch Dialing” on page 60 for  
one-touch dial info.  
Key Type  
Select local multiline key (M2–M10) as Line or One-Touch Dial function.  
Telephone Number  
Enter the phone number to be dialed if the On-Touch Dial function is selected.  
Line Key Settings  
54  
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SmartLink 4050 Series Getting Started Guide  
3 • Using the configuration menu  
Saving your work  
When you finish configuring the settings, click the Submit button to save the changes. Otherwise, click the  
Reset button to cancel the changes.  
Documentation  
Figure 24. Documentation link  
Click the Documentation link (see figure 24) to download and display the SmartLink 4050 Series Getting  
Started Guide in portable document format (PDF).  
Documentation  
55  
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3 • Using the configuration menu  
Figure 25. Restart System window  
Restart System  
Click on Restart System. The message Press [Restore] Button, IP Phone system will reboot! displays (see figure 25).  
Click the Restart button so all modifications will take effect.  
Restart System  
56  
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Chapter 4 Operating the VoIP SIP phone  
Chapter contents  
Dialing an IP address.............................................................................................................................................58  
Dialing a SIP number............................................................................................................................................58  
Speed Dialing........................................................................................................................................................58  
Answering a phone call..........................................................................................................................................58  
Switching to another line.......................................................................................................................................58  
Mute .....................................................................................................................................................................59  
Call Transfer .........................................................................................................................................................59  
Redial....................................................................................................................................................................59  
Last Dialed Number .......................................................................................................................................59  
Through Call History .....................................................................................................................................59  
On Hold ...............................................................................................................................................................60  
Call Forwarding.....................................................................................................................................................60  
Call Waiting (internal/external).............................................................................................................................60  
One-Touch Dialing...............................................................................................................................................60  
Three-Way Conferencing ......................................................................................................................................60  
57  
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SmartLink 4050 Series Getting Started Guide  
4 • Operating the VoIP SIP phone  
Dialing an IP address  
1. Lift the handset  
or press the SPEAKER  
button.  
2. Dial an IP address. For example, to dial 192.168.0.1 press  
3. Press OK  
or wait until the timer expires to dial.  
Dialing a SIP number  
Note You must register with a SIP server before using a SIP number.  
1. Lift the handset  
or press the SPEAKER  
button.  
2. Dial a SIP number. For example, to dial 1866 press  
3. Press OK  
or wait until the timer expires to dial.  
Speed Dialing  
1. Lift the handset  
or press the SPEAKER  
button.  
2. Dial a speed dial number. For example, to dial 08 press  
Answering a phone call  
Lift the handset  
or press the SPEAKER  
button to begin a conversation.  
Switching to another line  
While having a conversation, press the flashing local multiline key M1  
to M10  
to switch to  
another line.  
Dialing an IP address  
58  
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4 • Operating the VoIP SIP phone  
Mute  
Note While mute is activated, sounds the caller makes can be heard through your  
speaker but sound from your side will not be heard by the caller.  
While having a conversation, press the Mute  
Mute again.  
button. To resume the conversation, press  
Call Transfer  
While having a conversation:  
1. Press the Transfer  
button to put the person on the other line on hold.  
2. Dial the IP address or the extension number where you like the call to be transferred.  
3. Press the Transfer  
button again to transfer the call.  
Redial  
Note To return to idle mode, press the CANCEL  
Last Dialed Number  
button.  
1. Lift the handset  
or press the SPEAKER  
button.  
2. Press the Redial  
button to dial the last dialed number.  
Through Call History  
1. Press the Redial  
button. Do not lift the handset when you press Redial.  
2. Press the Redial  
button again to cycle through the dialed, missed, and received calls.  
3. Press the down  
button to scroll down the dialed, missed, and received numbers until the desired num-  
ber is displayed on the screen.  
4. Press the left or right buttons to show detail information on every call.  
5. Lift the handset  
or press the OK  
button.  
Mute  
59  
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4 • Operating the VoIP SIP phone  
On Hold  
While having a conversation, press the Hold  
button. To resume the conversation, press  
Hold  
again.  
Call Forwarding  
Call Waiting (internal/external)  
While having a conversation:  
1. Press the flashing local multiline key M1  
to M10  
button to pick up another incoming call.  
button of the first caller to retrieve the  
The first caller is automatically placed on hold.  
2. Press the flashing local multiline key M1  
to M10  
call again.  
One-Touch Dialing  
Using a local multiline key (M2–M10) set for one-touch dialing, press the pre-programmed local multiline key  
M1  
to M10 to make a call.  
Three-Way Conferencing  
1. Lift the handset  
and call person A.  
2. After Person A picks up the phone, press the 3-way conference key  
to place Person A on hold.  
3. Dial the extension or phone number of Person B.  
On Hold  
60  
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4 • Operating the VoIP SIP phone  
4. When Person B picks up the phone, press 3-way conference key  
to begin the 3-way conference.  
Three-Way Conferencing  
61  
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Chapter 5 Using the Phone Book  
Chapter contents  
Dialing from the Phone Book................................................................................................................................63  
Storing a number...................................................................................................................................................63  
Editing a Phone Book listing .................................................................................................................................63  
Deleting a Phone Book listing ...............................................................................................................................64  
62  
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SmartLink 4050 Series Getting Started Guide  
5 • Using the Phone Book  
Dialing from the Phone Book  
1. Press the PHONE BOOK  
button to access the phone book.  
2. Press the down  
button to scroll down the list until the desired name is displayed on the screen.  
3. Press OK  
to dial.  
Storing a number  
1. Press and hold the PHONE BOOK  
button until Name displays on the screen.  
2. Use the numeric keypad to type a name, then press OK  
Note To type text characters, press the appropriate key on the numeric keypad (see  
figure 1 on page 17). For example, to type a “z” press the 9 key until the low-  
ercase z appears—the displayed sequence would be:  
9 W X Y Z w x y z.  
3. Use the numeric keypad to type the number that corresponds to the name, then press OK  
4. Press OK  
again to save the changes to the Phone Book.  
5. Repeat steps 1 through 4 to store additional phone numbers.  
Editing a Phone Book listing  
1. Press the PHONE BOOK  
button to access the phone book.  
2. Press the down button to scroll down the list until the desired name is displayed on the screen.  
3. Press the PHONE BOOK  
button again.  
4. Select Edit and press OK  
to begin editing.  
5. Use the numeric keypad to type a new name, then press OK  
Note To type text characters, press the appropriate key on the numeric keypad (see  
figure 1 on page 17). For example, to type a “z” press the 9 key until the low-  
ercase z appears—the displayed sequence would be:  
9 W X Y Z w x y z.  
6. Use the numeric keypad to type the new number that corresponds to the name, then press OK  
7. Press OK  
to save changes, overwriting the previous name and phone number.  
Dialing from the Phone Book  
63  
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5 • Using the Phone Book  
Deleting a Phone Book listing  
1. Press the PHONE BOOK  
button to access the phone book.  
2. Press the down  
button to scroll down the list until the name you want to delete is selected.  
3. Press the PHONE BOOK  
4. Select Delete and press OK  
button again.  
to delete the listing.  
5. Press OK  
to save the change to the Phone Book.  
Deleting a Phone Book listing  
64  
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Chapter 6 Troubleshooting  
Chapter contents  
Introduction..........................................................................................................................................................66  
65  
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SmartLink 4050 Series Getting Started Guide  
6 • Troubleshooting  
Introduction  
The following troubleshooting information can be used to help solve most common problems.  
Symptom  
No dial tone  
Recommended action  
Do the following:  
Check to see if there are any loose connections.  
Verify that the power cord is connected properly.  
Verify that 120 VAC is available at the power outlet.  
Contact your service provider to see if there is a problem with your WAN or  
Internet connection.  
If the problem still exists, replace the SIP phone.  
Nothing displayed on Do the following:  
the LCD screen  
Verify that the power cord is connected properly.  
Verify that 120 VAC is available at the power outlet.  
If the problem still exists, replace the SIP phone  
How do I update the SIP The SIP Phone automatically updates firmware when it powers up (while connected  
Phone firmware?  
to the Internet).  
Why can’t I dial my  
friend’s SIP number?  
Do the following:  
Check Registrar Server Domain Name/IP address and Outbound Proxy  
Domain Name/IP Address (under SIP Settings in Configuration Menu). Make  
sure you have the right Name or IP Address.  
Check the LCD display on your phone to see if there is a name or number dis-  
played on the screen. If the name or number is not displayed, use a web  
browser and access the configuration menu. Make sure that the Registrar  
Server Domain Name/IP Address is correct.  
Check the register status under SIP Account Settings in the configuration menu  
(from web browser). If your status is unregistered, it means you do not have a  
SIP account. Contact your SIP service provider to get an account.  
Why isn’t my firmware Your SIP Phone automatically detects for new firmware when you unplug the  
updating?  
power. If new version is available the phone will automatically update the firm-  
ware. If the firmware is not updating, do the following:  
Verify that the FTP address is correct.  
Check with your supplier to verify that the firmware filename is correct.  
I accidentally set DSL to Unplug the power cord from the IP phone. Wait 2 seconds and plug the power  
enable and now the cord back in the IP phone. Press and hold the MENU key. The system should  
phone does not boot up bypass boot up and go straight into phone setup menu. Modify the phone setting  
and make sure you save it before you exit.  
Why does the “Can’t  
Upgrade Now” mes-  
sage display when I  
click Submit in the  
configuration menu?  
Make sure you exit setting mode (phonebook, menu, speed dial, etc.) before click-  
ing Submit in the configuration menu.  
Introduction  
66  
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Chapter 7 Contacting Patton for assistance  
Chapter contents  
Introduction..........................................................................................................................................................68  
Contact information..............................................................................................................................................68  
Patton support headquarters in the USA .........................................................................................................68  
Alternate Patton support for Europe, Middle East, and Africa (EMEA) ..........................................................68  
Warranty Service and Returned Merchandise Authorizations (RMAs)...................................................................68  
Warranty coverage ..........................................................................................................................................69  
Returns for credit ......................................................................................................................................69  
Return for credit policy .............................................................................................................................69  
RMA numbers ................................................................................................................................................69  
Shipping instructions ................................................................................................................................69  
67  
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SmartLink 4050 Series Getting Started Guide  
7 • Contacting Patton for assistance  
Introduction  
This chapter contains the following information:  
“Contact information”—describes how to contact Patton technical support for assistance.  
RAS warranty and obtaining a return merchandise authorization (RMA).  
Contact information  
Patton Electronics offers a wide array of free technical services. If you have questions about any of our other  
products we recommend you begin your search for answers by using our technical knowledge base. Here, we  
have gathered together many of the more commonly asked questions and compiled them into a searchable  
database to help you quickly solve your problems.  
Patton support headquarters in the USA  
Online support: Available at www.patton.com  
E-mail support: E-mail sent to support@patton.com will be answered within 1 business day  
Telephone support: Standard telephone support is available five days a week—from 8:00 am to  
5:00 pm EST (1300 to 2200 UTC/GMT)—by calling +1 (301) 975-1007  
Support via VoIP: Contact Patton free of charge by using a VoIP ISP phone to call  
sip:support@patton.com  
Fax: +1 (253) 663-5693  
Alternate Patton support for Europe, Middle East, and Africa (EMEA)  
Online support: Available at www.patton-inalp.com  
E-mail support: E-mail sent to support@patton-inalp.com will be answered within 1 business day  
Telephone support: Standard telephone support is available five days a week—from 8:00 am to  
5:00 pm CET (0900 to 1800 UTC/GMT)—by calling +41 (0)31 985 25 55  
Fax: +41 (0)31 985 25 26  
Warranty Service and Returned Merchandise Authorizations (RMAs)  
Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship-  
ment. All of our products are backed by a comprehensive warranty program.  
Note If you purchased your equipment from a Patton Electronics reseller, ask your  
reseller how you should proceed with warranty service. It is often more con-  
venient for you to work with your local reseller to obtain a replacement.  
Patton services our products no matter how you acquired them.  
Introduction  
68  
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7 • Contacting Patton for assistance  
Warranty coverage  
Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod-  
uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work-  
manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or  
unauthorized modification.  
Returns for credit  
Customer satisfaction is important to us, therefore any product may be returned with authorization within 30  
days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or  
you are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton is  
not responsible for equipment returned without a Return Authorization.  
Return for credit policy  
Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.  
30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price).  
Over 60 days: Products will be accepted for repairs only.  
RMA numbers  
RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:  
Completing a request on the RMA Request page in the Support section at www.patton.com  
By calling +1 (301) 975-1007 and speaking to a Technical Support Engineer  
By sending an e-mail to returns@patton.com  
All returned units must have the RMA number clearly visible on the outside of the shipping container. Please use  
the original packing material that the device came in or pack the unit securely to avoid damage during shipping.  
Shipping instructions  
The RMA number should be clearly visible on the address label. Our shipping address is as follows:  
Patton Electronics Company  
RMA#: xxxx  
7622 Rickenbacker Dr.  
Gaithersburg, MD 20879-4773 USA  
Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return  
shipping costs.  
Warranty Service and Returned Merchandise Authorizations (RMAs)  
69  
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Appendix A Compliance information  
Chapter contents  
Compliance...........................................................................................................................................................71  
EMC Compliance: ..........................................................................................................................................71  
Safety Compliance ..........................................................................................................................................71  
FCC Warning .......................................................................................................................................................71  
Radio and TV Interference....................................................................................................................................71  
CE-Mark Warning ................................................................................................................................................71  
CE notice (Declaration of Conformity) ..........................................................................................................71  
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A • Compliance information  
Compliance  
EMC Compliance:  
FCC Part 15, Class B  
EN55022, Class B  
EN55024  
Safety Compliance  
EN60950-1  
FCC Warning  
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to  
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interfer-  
ence when the equipment is operated in a commercial environment. This equipment generates, uses, and can  
radiate radio frequency energy and, if not installed and used in accordance with the Instruction manual, may  
cause harmful interference to radio communications. Operation of this equipment in a residential area is likely  
to cause radio interference in which case the user will be required to correct the interference at his or her  
own expense.  
Radio and TV Interference  
The SmartLink SIP Phone generates and uses radio frequency energy, and if not installed and used properly-  
that is, in strict accordance with the manufacturer’s instructions-may cause interference to radio and television  
reception. The SmartLink SIP Phone have been tested and found to comply with the limits for a Class B com-  
puting device in accordance with specifications in Subpart B of Part 15 of FCC rules, which are designed to  
provide reasonable protection from such interference in a commercial installation. However, there is no guar-  
antee that interference will not occur in a particular installation. If the SmartLink SIP Phone does cause inter-  
ference to radio or television reception, which can be determined by disconnecting the unit, the user is  
encouraged to try to correct the interference by one or more of the following measures: moving the computing  
equipment away from the receiver, re-orienting the receiving antenna and/or plugging the receiving equipment  
into a different AC outlet (such that the computing equipment and receiver are on different branches).  
CE-Mark Warning  
This is a Class B product. In a domestic environment, this product may cause radio interference, in which case  
the user may be required to take adequate measures.  
CE notice (Declaration of Conformity)  
We certify that the apparatus identified in this document conforms to the requirements of Council Directive  
1999/5/EC on the approximation of the laws of the member states relating to Radio and Telecommunication  
Terminal Equipment and the mutual recognition of their conformity.  
The safety advice in the documentation accompanying this product shall be obeyed. The conformity to the  
above directive is indicated by the CE sign on the device.  
Compliance  
71  
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Appendix B Specifications  
Chapter contents  
Protocol.................................................................................................................................................................73  
Network Interface..................................................................................................................................................73  
Call Features..........................................................................................................................................................73  
Voice Codec..........................................................................................................................................................73  
SIP Server Support ................................................................................................................................................73  
IP Assignment .......................................................................................................................................................73  
Security .................................................................................................................................................................74  
QoS.......................................................................................................................................................................74  
Dial Methods ........................................................................................................................................................74  
Voice Quality ........................................................................................................................................................74  
Firmware Upgrade.................................................................................................................................................74  
NAT Traversal.......................................................................................................................................................74  
TCP/IP .................................................................................................................................................................75  
Configuration........................................................................................................................................................75  
72  
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B • Specifications  
Protocol  
IETF SIP RFC3261  
H.323  
Network Interface  
RJ45 x 2  
10/100BaseT  
Call Features  
Call transfer (unattended/blind & announced)  
Call forward (busy/no answer/unconditional)  
Anonymous call blocking  
Out-of-band DTMF (RFC 2833)  
Message waiting indicator  
Call park/pickup (support SIP required)  
Group pickup (Support SIP server required)  
Voice Codec  
G.711µ-law  
G711a-law  
G.723.1 (5.3k)  
G.723.1 (6.3k)  
G.729a/b  
SIP Server Support  
Registrar Server (setting from web)  
Outbound Proxy (setting from web)  
IP Assignment  
Static IP  
DHCP  
PPPoE  
Protocol  
73  
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B • Specifications  
Security  
HTTP 1.1 basic/digest  
Authentication for Web setup  
MD5 for SIP authentication (RFC 2069/ RFC 2617)  
QoS  
ToS field  
IEEE 802.1q VLAN  
Tone  
DTMF –(inband, out of band, SIP info)  
4 selectable ring tones  
Ring back tone (local & remote)  
Dial tone  
Busy tone  
Dial Methods  
Direct IP call without SIP registration  
Dial registered number via SIP server  
Dial URI from phone book/speed dial  
Voice Quality  
VAD (voice activity detection)  
CNG (comfort noise generation)  
AEC (acoustic echo cancellation)  
G.168  
Jitter buffer  
Firmware Upgrade  
TFTP  
Auto/manual provisioning system  
NAT Traversal  
UPnP  
STUN  
Security  
74  
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B • Specifications  
TCP/IP  
IP/TCP/UDP/DHCP/RTP/RTCP  
ICMP/HTTP/SNTP/TFTP/DNS  
Configuration  
Key & LCD configuration  
Web browser configuration  
Auto/manual provisioning system  
TCP/IP  
75  
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