Operating Instructions
Digital Cordless Phone
Model No.
KX-TGC210
KX-TGC212
KX-TGC213
Digital Cordless Answering System
Model No.
KX-TGC220
KX-TGC222
R Model shown is KX-TGC210.
Before initial use, see “Getting Started”
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for
future reference.
Consulte “Guía Rápida Española”, página 45.
in the U.S.A. or Puerto Rico.
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Introduction
Model composition
n KX-TGC210 series
n KX-TGC220 series
R Model shown is KX-TGC212.
R Model shown is KX-TGC222.
Base unit
Handset
Series
Model No.
Part No.
Part No.
Quantity
KX-TGC210
series
KX-TGC210
KX-TGC212
KX-TGC213
KX-TGC220
KX-TGC222
KX-TGC210
KX-TGC210
KX-TGC210
KX-TGC220
KX-TGC220
KX-TGCA20
KX-TGCA20
KX-TGCA20
KX-TGCA20
KX-TGCA20
1
2
3
1
2
KX-TGC220
series
Accessory information
Supplied accessories
Quantity
No. Accessory item/Order number
KX-TGC210
KX-TGC220
KX-TGC212
KX-TGC222
KX-TGC213
A
B
C
D
E
AC adaptor/PNLV226Z
1
1
2
1
–
1
1
4
2
1
1
1
6
3
2
Telephone line cord/PQJA10075Z
Rechargeable batteries/HHR-4DPA
*1
Handset cover /PNYNTGCA20SR
*2
Charger
*1 The handset cover comes attached to the handset.
*2 PNLC1055ZS (Silver), PNLC1055ZR (Red)
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3
Introduction
A
B
C
D
E
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information (page 49).
Accessory item
Order number
*1
Rechargeable
batteries
HHR-4DPA
R To order, please visit
Battery type:
– Nickel metal hydride (Ni-MH)
– 2 x AAA (R03) size for each handset
T-adaptor
KX-J66
*2
Range extender
KX-TGA405
*1 Replacement batteries may have a different capacity from that of the supplied batteries.
*2 By installing this unit, you can extend the range of your phone system to include areas
where reception was previously not available. This product can be purchased online. Please
Other information
R Design and specifications are subject to change without notice.
R The illustrations in these instructions may vary slightly from the actual product.
Expanding your phone system
Handset (optional): KX-TGDA20
You can expand your phone system by
registering optional handsets (6 max.) to a
single base unit.
R Optional handset is a different design from
that of the supplied handsets.
R You cannot purchase the supplied handset
(KX-TGCA20) separately.
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4
Important Information
R Do not allow the AC adaptor or telephone
line cord to be excessively pulled, bent or
placed under heavy objects.
For your safety
To prevent severe injury and loss of life/
property, read this section carefully before
using the product to ensure proper and safe
operation of your product.
Operating safeguards
R Unplug the product from power outlets
before cleaning. Do not use liquid or
aerosol cleaners.
R Do not disassemble the product.
R Do not spill liquids (detergents, cleansers,
etc.) onto the telephone line cord plug, or
allow it to become wet at all. This may
cause a fire. If the telephone line cord plug
becomes wet, immediately pull it from the
telephone wall jack, and do not use.
WARNING
Power connection
R Use only the power source marked on the
product.
R Do not overload power outlets and
extension cords. This can result in the risk
of fire or electric shock.
R Completely insert the AC adaptor/power
plug into the power outlet. Failure to do so
may cause electric shock and/or excessive
heat resulting in a fire.
R Regularly remove any dust, etc. from the
AC adaptor/power plug by pulling it from
the power outlet, then wiping with a dry
cloth. Accumulated dust may cause an
insulation defect from moisture, etc.
resulting in a fire.
R Unplug the product from power outlets if it
emits smoke, an abnormal smell, or makes
an unusual noise. These conditions can
cause fire or electric shock. Confirm that
smoke has stopped emitting and contact us
R Unplug from power outlets and never touch
the inside of the product if its casing has
been broken open.
Medical
R Consult the manufacturer of any personal
medical devices, such as pacemakers or
hearing aids, to determine if they are
adequately shielded from external RF
(radio frequency) energy. (The product
operates in the frequency range of
1.92 GHz to 1.93 GHz, and the RF
transmission power is 115 mW (max.).)
R Do not use the product in health care
facilities if any regulations posted in the
area instruct you not to do so. Hospitals or
health care facilities may be using
equipment that could be sensitive to
external RF energy.
CAUTION
Installation and location
R Never touch the plug with wet hands.
Danger of electric shock exists.
R Never install telephone wiring during an
electrical storm.
R Never install telephone line jacks in wet
locations unless the jack is specifically
designed for wet locations.
R Never touch uninsulated telephone wires or
terminals unless the telephone line has
been disconnected at the network interface.
R Use caution when installing or modifying
telephone lines.
R The AC adaptor is used as the main
disconnect device. Ensure that the AC
outlet is installed near the product and is
easily accessible.
Installation
R To prevent the risk of fire or electrical
shock, do not expose the product to rain or
any type of moisture.
R Do not place or use this product near
automatically controlled devices such as
automatic doors and fire alarms. Radio
waves emitted from this product may cause
such devices to malfunction resulting in an
accident.
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5
Important Information
R This product is unable to make calls when:
– the handset batteries need recharging or
have failed.
Important safety
instructions
– there is a power failure.
When using your product, basic safety
precautions should always be followed to
reduce the risk of fire, electric shock, and
injury to persons, including the following:
1. Do not use this product near water for
example, near a bathtub, washbowl,
kitchen sink, or laundry tub, in a wet
basement or near a swimming pool.
2. Avoid using a telephone (other than a
cordless type) during an electrical storm.
There may be a remote risk of electric
shock from lightning.
Battery
on page 4. USE ONLY rechargeable
Ni-MH batteries AAA (R03) size.
R Do not mix old and new batteries.
R Do not open or mutilate the batteries.
Released electrolyte from the batteries is
corrosive and may cause burns or injury to
the eyes or skin. The electrolyte is toxic and
may be harmful if swallowed.
R Exercise care when handling the batteries.
Do not allow conductive materials such as
rings, bracelets, or keys to touch the
batteries, otherwise a short circuit may
cause the batteries and/or the conductive
material to overheat and cause burns.
R Charge the batteries provided with or
identified for use with this product only, in
accordance with the instructions and
limitations specified in this manual.
3. Do not use the telephone to report a gas
leak in the vicinity of the leak.
4. Use only the power cord and batteries
indicated in this manual. Do not dispose of
batteries in a fire. They may explode.
Check with local codes for possible special
disposal instructions.
SAVE THESE INSTRUCTIONS
R Only use a compatible base unit (or
charger) to charge the batteries. Do not
tamper with the base unit (or charger).
Failure to follow these instructions may
cause the batteries to swell or explode.
For best performance
Base unit location/avoiding noise
Attention:
The base unit and other compatible Panasonic
units use radio waves to communicate with
each other.
R For maximum coverage and noise-free
communications, place your base unit:
– at a convenient, high, and central
location with no obstructions between
the handset and base unit in an indoor
environment.
– away from electronic appliances such as
TVs, radios, personal computers,
wireless devices, or other phones.
– facing away from radio frequency
transmitters, such as external antennas
of mobile phone cell stations. (Avoid
putting the base unit on a bay window or
near a window.)
A nickel metal hydride battery that is
recyclable powers the product you have
purchased.
Please call 1-800-8-BATTERY
(1-800-822-8837) for information on how to
recycle this battery.
R Coverage and voice quality depends on the
local environmental conditions.
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6
Important Information
R If the reception for a base unit location is
not satisfactory, move the base unit to
another location for better reception.
Notice for product disposal, transfer,
or return
R This product can store your private/
confidential information. To protect your
privacy/confidentiality, we recommend that
you erase information such as phonebook
or caller list entries from the memory before
you dispose of, transfer, or return the
product.
Environment
R Keep the product away from electrical noise
generating devices, such as fluorescent
lamps and motors.
R The product should be kept free from
excessive smoke, dust, high temperature,
and vibration.
Notice
R The product should not be exposed to
direct sunlight.
R Do not place heavy objects on top of the
product.
R When you leave the product unused for a
long period of time, unplug the product from
the power outlet.
R The product should be kept away from heat
sources such as heaters, kitchen stoves,
etc. It should not be placed in rooms where
the temperature is less than 0 °C (32 °F) or
greater than 40 °C (104 °F). Damp
basements should also be avoided.
R The maximum calling distance may be
shortened when the product is used in the
following places: Near obstacles such as
hills, tunnels, underground, near metal
objects such as wire fences, etc.
R Operating the product near electrical
appliances may cause interference. Move
away from the electrical appliances.
Routine care
R Wipe the outer surface of the product
with a soft moist cloth.
R Do not use benzine, thinner, or any
abrasive powder.
ENERGY STAR
®
As an ENERGY STAR Partner, Panasonic
has determined that this product meets the
ENERGY STAR guidelines for energy
efficiency. ENERGY STAR is a U.S.
registered mark.
Other information
CAUTION: Risk of explosion if battery is
replaced by an incorrect type. Dispose of used
batteries according to the instructions.
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7
Important Information
Specifications
R Standard:
DECT 6.0 (Digital Enhanced
Cordless Telecommunications 6.0)
R Frequency range:
1.92 GHz to 1.93 GHz
R RF transmission power:
115 mW (max.)
R Power source:
120 V AC, 60 Hz
*1
Base unit
:
Standby: Approx. 0.6 W
*2
Base unit
:
Standby: Approx. 0.7 W
Maximum: Approx. 3.5 W
Charger:
Standby: Approx. 0.1 W
Maximum: Approx. 1.8 W
R Operating conditions:
0 °C – 40 °C (32 °F – 104 °F), 20 % – 80 %
relative air humidity (dry)
*2 KX-TGC220 series: page 3
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8
Getting Started
n Charger
Connect the AC adaptor to the power
outlet.
Setting up
Connections
n Base unit
1
Connect the AC adaptor to the unit by
pressing the plug firmly.
Fasten the cord by hooking it.
Connect the AC adaptor to the power
outlet.
Battery installation
Connect the telephone line cord to the
unit, then to the single-line telephone jack
(RJ11C) until you hear a click.
A DSL/ADSL filter (not supplied) is
required if you have a DSL/ADSL service.
R USE ONLY rechargeable Ni-MH batteries
1
AAA (R03) size ( ).
R Do NOT use Alkaline/Manganese/Ni-Cd
batteries.
R Confirm correct polarities (
,
).
Note:
R Use only the supplied Panasonic AC
adaptor PNLV226.
4
1
4
5
3
1
2
R Follow the directions on the display to set
up the unit.
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9
Getting Started
Note for battery charging
Battery charging
R It is normal for the handset to feel warm
during charging.
Charge for about 7 hours.
1
R Confirm “Charging” is displayed ( ).
R When the batteries are fully charged,
“Fully charged” is displayed.
R Clean the charge contacts of the handset,
base unit, and charger with a soft and dry
cloth once a month. Before cleaning the
unit, disconnect from power outlets and any
telephone line cords. Clean more often if
the unit is exposed to grease, dust, or high
humidity.
1
Battery level
Icon
Battery level
High
Medium
Low
Needs charging.
Note when setting up
Note for connections
Empty
Panasonic Ni-MH battery
performance (supplied batteries)
R The AC adaptor must remain connected at
all times. (It is normal for the adaptor to feel
warm during use.)
R The AC adaptor should be connected to a
vertically oriented or floor-mounted AC
outlet. Do not connect the AC adaptor to a
ceiling-mounted AC outlet, as the weight of
the adaptor may cause it to become
disconnected.
Operation
Operating time
*1
In continuous use
Not in use (standby)
10 hours max.
*1
6 days max.
*1 If eco mode is on.
Note:
During a power failure
R Actual battery performance depends on
The unit will not work during a power failure.
We recommend connecting a corded-type
telephone (without AC adaptor) to the same
telephone line or to the same telephone line
jack using a Panasonic T-adaptor (page 4).
usage and ambient environment.
Intelligent eco mode
This feature automatically reduces handset
power consumption by suppressing handset
transmission power when the handset is close
to the base unit.
R When this feature is activated,
displayed.
Note for battery installation
R Use the supplied rechargeable batteries.
For replacement, we recommend using the
page 4, 6.
is
booster is activated (page 15).
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10
Getting Started
n Control type
Soft keys
Controls
The handset features 2 soft keys. By
pressing a soft key, you can select the
feature shown directly above it on the
display.
Handset
Navigator key
–
–
MDN, MCN, MFN, or MEN: Scroll through
various lists and items.
(Volume: MDN or MCN): Adjust the
receiver or speaker volume while talking.
F
G
–
–
–
MFN
: View the phonebook entry.
MEN REDIAL: View the redial list.
MCN CID (Caller ID): View the caller list.
A
Base unit
H
B
n KX-TGC210 series: page 3
A
B
C
I
J
D
E
K
A
B
A
Charge contacts
M
/LOCATORN
R You can locate a misplaced handset
by pressing MLOCATORN.
Speaker
M
N (TALK)
Dial keypad (*: TONE)
MZN (SP-PHONE: Speakerphone)
Microphone
Receiver
Display
MOFFN
MFLASHNMCALL WAITN
MINTERCOMN
Charge contacts
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11
Getting Started
n KX-TGC220 series: page 3
Item
Meaning
A
B
C
Z
(page 14)
(page 14)
Silent mode is on. (page 24)
(page 23)
Alarm is on. (page 24)
Handset number
Battery level
Blocked call (page 25)
D
E
F
G H I
(page 15)
Charge contacts
Speaker
In use
Answering system is being
MjN/MkN VOL.: (Volume up/down)
MANSWER ON/OFFN
base unit.
*1
ANSWER ON/OFF indicator
Line in
use
Someone is using the line.
M
N (PLAY/STOP)
Message indicator
M
M
N (Repeat)
N (Skip)
*1 KX-TGC220 series: page 3
MERASEN
MLOCATORN
R You can locate a misplaced handset
by pressing MLOCATORN.
Language settings
Display language
You can select either “English” or
“Español” as the display language. The
default setting is “English”.
Display icons
Handset display items
1
2
MMENUN#110
Item
Meaning
MbN: Select the desired setting. a
MSAVEN
Within base unit range
Out of base unit range
3
MOFFN
The line is in use.
R When flashing:
Voice guidance language
The call is put on hold.
R When flashing rapidly: An
incoming call is now being
received.
Available for:
KX-TGC220 series (page 3)
You can select either “English” or
“Español” as the voice guidance language
Eco mode is on. (page 10)
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12
Getting Started
of the answering system. The default setting is
“English”.
Other settings
1
2
3
MMENUN#112
MbN: Select the desired setting.
MSAVEN a MOFFN
Dialing mode
If you cannot make calls, change this setting
according to your telephone line service. The
default setting is “Tone”.
“Tone”: For tone dial service.
“Pulse”: For rotary/pulse dial service.
Date and time
1
2
3
MMENUN#120
1
2
MMENUN#101
MbN: Select the desired setting.
MSAVEN a MOFFN
Enter the current month, date, and year
by selecting 2 digits for each.
Example: July 15, 2014
07 15 14
3
4
MOKN
Enter the current hour and minute
(12-hour clock format) by selecting 2
digits for each.
Example: 9:30
09 30
5
6
*: Select “AM” or “PM”.
MSAVEN a MOFFN
Note:
R When English is selected as the display
language, 12-hour clock format is used.
When Spanish is selected, 24-hour clock
format is used.
Recording your greeting
message
Available for:
KX-TGC220 series (page 3)
You can record your own greeting message
message. See page 29 for details.
1
2
3
MMENUN#302
MbN: “Yes” a MSELECTN
Record a greeting message. a MSTOPN
a MOFFN
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13
Making/Answering Calls
Example: If you need to dial the line access
number “9” when making outside calls with a
PBX:
Making calls
1
2
9 a MDN (Pause)
1
Lift the handset and dial the phone
number.
R To correct a digit, press MCLEARN.
Dial the phone number. a M
N
Note:
2
3
M
N
R A 3.5 second pause is inserted each time
When you finish talking, press MOFFN or
place the handset on the base unit or
charger.
you press MDN (Pause) on the handset.
Answering calls
Using the speakerphone
1
Lift the handset and press M
when the unit rings.
N or M
N
1
2
Dial the phone number and press MZN.
When you finish talking, press MOFFN.
2
When you finish talking, press MOFFN or
place the handset on the base unit or
charger.
Note:
R To switch back to the receiver, press MZN/
M
N.
Any key answer: You can answer the call by
pressing any dial key.
lifting the handset (page 22).
Temporary handset ringer off: You can turn
Adjusting the receiver or speaker
volume
Press MDN or MCN repeatedly while talking.
the ringer off temporarily by pressing M N.
Making a call using the redial list
Adjusting the handset ringer volume
The last 5 phone numbers dialed are stored in
the redial list (each 48 digits max.).
Press MDN or MCN repeatedly to select the
desired volume while ringing.
1
2
3
MEN REDIAL
MbN: Select the desired phone number.
Adjusting the base unit ringer volume
M
N
Available for:
KX-TGC220 series (page 3)
Erasing a number in the redial list
Press MjN or MkN repeatedly to select the
desired volume.
R To turn the ringer off, press and hold MkN
until the unit beeps.
1
2
MEN REDIAL
MbN: Select the desired phone number.
a MERASEN
3
MbN: “Yes” a MSELECTN a MOFFN
Pause (for PBX/long distance service
users)
A pause is sometimes required when making
calls using a PBX or long distance service.
When storing a calling card access number
needed (page 19).
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14
Making/Answering Calls
1
2
Press MCALL WAITN to answer the 2nd
call.
Useful features during a
call
To switch between calls, press MCALL
WAITN.
Note:
Hold
R Please contact your service provider/
telephone company for details and
availability of this service in your area.
1
2
3
Press MMENUN during an outside call.
MbN: “Hold” a MSELECTN
To release hold, press M
N.
Temporary tone dialing (for
rotary/pulse service users)
Press * (TONE) before entering access
numbers which require tone dialing.
Note:
R After holding for 10 minutes, the call is
disconnected.
Mute
Handset clarity booster
1
2
Press MMUTEN during a call.
This feature can improve sound clarity when
the handset is used in an area where there
may be interference. During an outside call,
this feature is turned on automatically when
necessary.
To return to the call, press MMUTEN.
Note:
R MMUTEN is a soft key visible on the display
during a call.
R When this feature is turned on,
is
displayed.
Flash
MFLASHN allows you to use the special
features of your host PBX such as transferring
an extension call, or accessing optional
telephone services.
Call share
You can join an existing outside call.
To join the conversation, press M
the other unit is on an outside call.
N when
Note:
Note:
R To change the flash time, see page 23.
R A maximum of 3 parties (including 1 outside
party) can join a conversation using 2
extensions. (3-way conference)
R To prevent other users from joining your
sharing mode off (page 23).
For call waiting or Call Waiting
Caller ID service users
To use call waiting or Call Waiting Caller ID,
you must first subscribe with your service
provider/telephone company.
Transferring calls, conference
calls
Outside calls can be transferred or a
conference call with an outside party can be
made between 2 handsets.
This feature allows you to receive calls while
you are already talking on the phone. If you
receive a call while on the phone, you will hear
a call waiting tone.
If you subscribe to both Caller ID and Call
Waiting with Caller ID services, the 2nd
caller’s information is displayed on the
handset that is in use after you hear the call
waiting tone.
1
During an outside call, press
MINTERCOMN.
When 3 or more handsets are
registered:
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15
Making/Answering Calls
MbN: Select the desired unit. a MSELECTN
2
When you finish talking, press MOFFN.
2
3
Wait for the paged party to answer.
R If the paged party does not answer,
press M
N to return to the outside
call.
To complete the transfer:
Press MOFFN.
To establish a conference call:
MMENUN a MbN: “Conf.” a MSELECTN
R To leave the conference, press MOFFN.
The other 2 parties can continue the
conversation.
R To put the outside call on hold:
MMENUN a MbN: “Hold” a
MSELECTN
To resume the conference: MMENUN
a MbN: “Conf.” a MSELECTN
R To cancel the conference: MMENUN a
MbN: “Stop conference” a
MSELECTN
You can continue the conversation
with the outside caller.
Intercom
Intercom calls can be made between
handsets.
Note:
R When paging unit(s), the paged unit(s)
beeps for 1 minute.
R If you receive an outside call while talking
on the intercom, you hear 2 tones.
To answer the call with the handset, press
MOFFN, then press M
N.
Making an intercom call
1
MINTERCOMN.
When 3 or more handsets are
registered:
MbN: Select the desired unit. a MSELECTN
2
When you finish talking, press MOFFN.
Answering an intercom call
1
Press MINTERCOMN or M
the page.
N to answer
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16
Phonebook
Key
Character
8
T
t
U
u
X
x
V
v
8
8
Z
z
Phonebook
You can add 50 names (16 characters max.)
and phone numbers (24 digits max.) to the
phonebook, and assign each phonebook entry
to the desired group.
9
W
w
Y
y
9
9
0
#
0
Important:
#
R All entries can be shared by any registered
handset.
R To enter another character that is located
on the same dial key, first press MEN to
move the cursor to the next space.
R If you do not press any dial key within 5
seconds after entering a character, the
character is fixed and the cursor moves to
the next space.
Adding phonebook entries
1
2
3
4
5
or MFN
a MMENUN
MbN: “Add new entry” a MSELECTN
Enter the party’s name. a MOKN
R
in the above table represents a single
space.
Enter the party’s phone number. a MOKN
MbN: Select the desired group. a
MSELECTN 2 times a MOFFN
Erasing the character or number
Press MFN or MEN. a MCLEARN
R Press and hold MCLEARN to erase all
characters or numbers.
Character table for entering names
While entering characters, you can switch
between uppercase and lowercase by
pressing * (A®a).
Storing a redial list number to the
phonebook
Key
Character
Phone numbers of up to 24 digits can be
stored in the phonebook.
1
&
–
’
(
)
H
,
1
2
MEN REDIAL
.
/
1
2
2
3
3
4
4
5
5
6
6
S
s
MbN: Select the desired phone number.
a MSAVEN
2
3
4
5
6
7
A
a
B
b
E
e
H
h
K
k
C
c
F
f
3
“Editing entries”, page 18.
D
d
Storing caller information to the
phonebook
G
g
I
i
1
2
MCN CID
J
L
l
MbN: Select the desired entry.
R To edit the number: MMENUN a MbN:
“Edit” a MSELECTN
j
M
m
P
p
N
n
Q
q
O
o
R
r
Press MEDITN repeatedly until the
phone number is shown in the desired
step 5.
7
7
3
MMENUN
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17
Phonebook
4
5
6
MbN: “Save CID” a MSELECTN
To search by group
MGROUPN
MbN: “Phonebook” a MSELECTN
MbN: Select the desired group. a
MSELECTN
MbN: Scroll through the phonebook if
necessary.
page 18.
3
M
N
Groups
Groups can help you find entries in the
phonebook quickly and easily. You can
change the names of groups assigned for
phonebook entries (“Friends”, “Family”, etc.).
By assigning different ringer tones for different
groups of callers, you can identify who is
calling (ringer ID), if you have subscribed to
Caller ID service.
Editing entries
1
2
3
4
Find the desired entry (page 18).
MMENUN a MbN: “Edit” a MSELECTN
Edit the name if necessary. a MOKN
Edit the phone number if necessary. a
MOKN
5
6
MbN: Select the desired group (page 18).
a MSELECTN 2 times
Changing group names/setting ringer
ID
MOFFN
The default group name is “Group 1” to
“Group 9”.
Erasing entries
Erasing an entry
1
2
3
or MFN
a MMENUN
MbN: “Group” a MSELECTN
MbN: Select the desired group. a
MSELECTN
1
2
3
4
Find the desired entry (page 18).
MMENUN a MbN: “Erase” a MSELECTN
MbN: “Yes” a MSELECTN
MOFFN
4
To change group names
MbN: “Group name” a MSELECTN a
Edit the name (10 characters max.). a
MSAVEN
To set group ringer tone
Erasing all entries
MbN: Select the current setting of the
group ringer tone. a MSELECTN a MbN:
Select the desired ringer tone. a MSAVEN
1
2
3
4
5
or MFN
a MMENUN
MbN: “Erase all” a MSELECTN
MbN: “Yes” a MSELECTN
MbN: “Yes” a MSELECTN
MOFFN
5
MOFFN
Finding and calling from a
phonebook entry
1
2
or MFN
Chain dial
To scroll through all entries
MbN: Select the desired entry.
To search by first character
Press the dial key (0 to 9, or #)
searching for (page 17).
This feature allows you to dial phone numbers
in the phonebook while you are on a call. This
feature can be used, for example, to dial a
calling card access number or bank account
PIN that you have stored in the phonebook,
without having to dial manually.
MbN: Scroll through the phonebook if
necessary.
1
During an outside call, press MMENUN.
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18
Phonebook
Note:
2
3
4
MbN: “Phonebook” a MSELECTN
MbN: Select the desired entry.
R If you edit a phonebook entry which is
assigned to a speed dial key, the edited
entry does not transfer to the speed dial
key.
Press MCALLN to dial the number.
Note:
R When storing a calling card access number
and your PIN in the phonebook as one
phonebook entry, press MDN (Pause) to add
necessary (page 14).
Editing an entry
1
Press and hold the desired speed dial key
(1 to 9). a MMENUN
R If you have rotary/pulse service, you need
MMENUN in step 1 to change the dialing
mode temporarily to tone. When adding
entries to the phonebook, we recommend
adding * (TONE) to the beginning of
(page 17).
2
3
4
MbN: “Edit” a MSELECTN
Edit the name if necessary. a MOKN
Edit the phone number if necessary. a
MOKN
5
MSELECTN a MOFFN
Erasing an entry
1
Press and hold the desired speed dial key
(1 to 9). a MMENUN
Speed dial
2
3
4
MbN: “Erase” a MSELECTN
MbN: “Yes” a MSELECTN
MOFFN
You can assign 1 phone number to each of
the dial keys (1 to 9) on the handset.
Adding phone numbers to speed
dial keys
Viewing an entry/Making a call
n By entering phone numbers:
1
Press and hold the desired speed dial key
(1 to 9).
1
Press and hold the desired speed dial
key (1 to 9). a MADDN
2
To make a call, press M
N
2
3
MbN: “Manual” a MSELECTN
Enter the party’s name (16 characters
max.). a MOKN
4
5
Enter the party’s phone number (24
digits max.). a MOKN
MSELECTN a MOFFN
n From the shared phonebook:
1
Press and hold the desired speed dial
key (1 to 9). a MADDN
2
3
4
MbN: “Phonebook” a MSELECTN
MbN: Select the desired entry.
MSAVEN a MOFFN
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19
Programming
Menu list
To access the features, there are 2 methods.
n Scrolling through the display menus
1
2
3
4
MMENUN
Press MCN or MDN to select the desired main menu. a MSELECTN
Press MCN or MDN to select the desired item from the next sub-menus. a MSELECTN
Press MCN or MDN to select the desired setting. a MSAVEN
n Using the direct command code
1
MMENUN a Enter the desired code.
Example: Press MMENUN#101.
2
Select the desired setting. a MSAVEN
Note:
R To exit the operation, press MOFFN.
R In the following table, < > indicates the default settings.
R In the following table,
indicates the reference page number.
R Display menu order and sub-menu may vary depending on your model.
Display menu tree and direct command code table
Main menu:
Operation
“Phonebook”
Code
#280
Viewing the phonebook entry.
18
27
30
Main menu:
Operation
“Caller list”
Code
#213
Viewing the caller list.
*1
Main menu:
Sub-menu 1
“Answering device”
Sub-menu 2
Settings
Code
#323
Play new msg.
–
–
(msg.: message)
Play all msg.
Erase all msg.
Greeting
–
–
–
–
–
–
–
#324
#325
#302
#303
#304
30
31
29
30
30
*2
*2
Record greeting
Check greeting
*2
Pre-recorded
(Reset to pre-recorded
greeting)
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20
Programming
Sub-menu 1
Sub-menu 2
Settings
Code
*2
Settings
2-7 rings
<4 rings>
Toll saver
#211
#305
32
33
Ring count
*2
1 min
Recording time
<3 min>
Greeting only
*3
*2
<111>
#306
#310
31
32
Remote code
Screen call
<On>
Off
*2
–
–
–
–
#327
#328
29
29
Answer on
*2
Answer off
Main menu:
Operation
“V.M. access” (V.M.: Voice mail)
Code
#330
Listening to voice mail messages.
34
16
Main menu:
Operation
“Intercom”
Code
#274
Paging the desired unit.
Main menu:
“Set date & time”
Sub-menu 1
Date and time
Alarm
Sub-menu 2
Settings
Code
*2
–
–
–
#101
#720
13
24
Once
Daily
<Off>
*2, *4
–
<Caller ID auto>
#226
–
Time adjustment
Manual
Main menu:
Sub-menu 1
“Initial setting”
Sub-menu 2
Settings
Code
Ringer setting
Ringer volume
Off–6 <6>
#160
#161
#238
14
–
*5, *6
<Tone 1>
Ringer tone
Silent mode
On
24
– On/Off
<Off>
Silent mode
<11:00 PM/06:00 AM> #237
24
– Start/End
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21
Programming
Sub-menu 1
Sub-menu 2
Date and time
Alarm
Settings
Code
#101
#720
*2
Set date & time
–
13
24
Once
Daily
<Off>
*2, *4
<Caller ID auto>
#226
–
Time adjustment
Manual
Handset name
–
–
–
–
#104
#217
#173
26
25
25
*2
Call block
*2
<On>
First ring
Off
*2, *3
On
#240
25
Block w/o num
(Block calls without
phone number)
<Off>
Speed dial
Voice mail
–
–
–
#261
#331
19
34
*2
Store VM access#
(VM: Voice mail)
*2
<On>
Off
#332
#145
#165
#214
34
–
VM tone detect
LCD contrast
(Display contrast)
–
–
–
Level 1–4 <2>
Key tone
<On>
Off
–
Caller ID edit
(Caller ID number
auto edit)
<On>
27
Off
*7
–
On
#200
14
Auto talk
<Off>
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22
Programming
Sub-menu 1
Sub-menu 2
Settings
Code
*2
Set tel line
Pulse
<Tone>
#120
13
15
Set dial mode
*2, *8
900 ms
<700 ms>
600 ms
400 ms
300 ms
250 ms
200 ms
160 ms
110 ms
100 ms
90 ms
#121
Set flash time
80 ms
*2, *9
A
<B>
#122
#194
–
Set line mode
*2
–
<On>
15
Call sharing
Off
Registration
Register handset
–
–
#130
#131
#110
26
26
12
*3
Deregistration
Change
language
Display
<English>
Español
*1, *2
<English>
#112
12
Voice prompt
Español
Main menu:
Operation
“Customer support”
Code
#680
Displaying customer support Web address.
–
*1 KX-TGC220 series: page 3.
*2 If you program these settings using one of the units, you do not need to program the same
item using another unit.
*3 This menu is not displayed when scrolling through the display menus. It is only available in
direct command code.
*4 This feature allows the unit to automatically adjust the date and time each time caller
information including date and time is received.
To turn this feature on, select “Caller ID auto”. To turn this feature off, select
“Manual”. (Caller ID subscribers only)
To use this feature, set the date and time first (page 13).
*5 If you subscribe to a distinctive ring service (such as IDENTA-RING), select a tone (tone 1 to
2). If you select a melody, you cannot distinguish lines by their ringers.
*6 The preset melodies in this product (“Tone 3” - “Tone 5”, “Melody 1” - “Melody 10”)
are used with permission of © 2012 Copyrights Vision Inc.
*7 If you subscribe to a Caller ID service and want to view the caller’s information after lifting up
the handset to answer a call, turn off this feature.
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23
Programming
*8 The flash time depends on your telephone exchange or host PBX. Contact your PBX
supplier if necessary. The setting should stay at “700 ms” unless pressing MFLASHN fails to
pick up the waiting call.
*9 Generally, the line mode setting should not be changed. This setting automatically maintains
receiver volume at the proper level depending on the current telephone line condition. Set
the line mode to “A” if telephone line condition is not good.
Alarm
Silent mode
An alarm sounds at the set time for 3 minutes
once or daily. Alarm can be set for each
handset.
Silent mode allows you to select a period of
time during which the handset and/or base
unit will not ring for outside calls. This feature
is useful for time periods when you do not
want to be disturbed, for example, while
sleeping. Silent mode can be set for each unit.
Important:
is correct (page 13).
Important:
1
2
MMENUN#720
is correct (page 13).
off (page 14) in addition to turning the silent
mode on.
MbN: Select the desired alarm option. a
MSELECTN
“Off”
“Once”
Turns alarm off. Go to step 7.
R If you have set the alarm, the alarm sounds
even if the silent mode is turned on.
An alarm sounds once at the
set time.
“Daily”
set time. Go to step 4.
Turning silent mode on/off
1
2
MMENUN#238
3
Enter the desired month and date. a
MOKN
MbN: Select the desired setting. a
MSAVEN
R If you select “Off”, press MOFFN to
exit.
4
5
6
Set the desired time.
*: Select “AM” or “PM”. a MOKN
3
Enter the desired hour and minute you
wish to start this feature.
MbN: Select the desired alarm tone. a
MSELECTN
R We recommend selecting a different
ringer tone from the one used for
outside calls.
4
5
*: Select “AM” or “PM”. a MOKN
Enter the desired hour and minute you
wish to end this feature.
7
MSELECTN a MOFFN
6
7
*: Select “AM” or “PM”.
Note:
MSAVEN a MOFFN
R To stop the alarm, press MOFFN or place
the handset on the base unit or charger.
R When the handset is in use, the alarm will
not sound until the handset is in standby
mode.
Changing the start and end time
1
2
MMENUN#237
mode on/off”, page 24.
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24
Programming
8
MSAVEN a MOFFN
n By entering phone numbers:
Call block
1
2
3
MMENUN#217
This feature allows the unit to reject calls when:
– the unit receives a call from a phone
number stored in the call block list as
page 25).
MMENUN a MbN: “Add” a MSELECTN
Enter the phone number (24 digits max.).
R To erase a digit, press MCLEARN.
4
MSAVEN a MOFFN
no phone number”, page 25).
Blocking incoming calls that
have no phone number
You can reject calls when no phone number is
provided, such as private callers or out of area
calls.
*1
When a call is received, the unit rings briefly
while caller information is being received. If
the caller’s phone number matches an entry in
the call block list, the unit emits no sound to
the caller, and disconnects the call. (Caller ID
subscribers only)
*1 This is called first ring. If you do not want
“Off” (page 25).
1
2
MMENUN#240
MbN: Select the desired setting. a
MSAVEN a MOFFN
Important:
R Rejected calls are logged in the caller list.
Setting the first ring for the call
block list
Storing unwanted callers
You can store up to 30 phone numbers in the
call block list.
If you do not want the first ring from a number
on the call block list to sound, turn the first ring
setting to “Off”. The default setting is “On”.
1
2
MMENUN#173
Important:
MbN: Select the desired setting. a
MSAVEN a MOFFN
R We recommend storing 10 digits (including
the area code). If only 7 digits are stored, all
numbers that have the same last 7 digits
will be blocked.
Viewing/editing/erasing call
block numbers
n From the caller list:
1
2
MCN CID
1
2
MMENUN#217
MbN: Select the entry to be blocked.
R To edit the number: MMENUN a MbN:
“Edit” a MSELECTN
MbN: Select the desired entry.
R To exit, press MOFFN.
Press MEDITN repeatedly until the
phone number is shown in the 10-digit
step 5.
3
To edit a number:
MEDITN a Edit the phone number. a
MSAVEN a MOFFN
To erase a number:
MERASEN a MbN: “Yes” a MSELECTN
3
4
5
6
7
MMENUN
a MOFFN
MbN: “Save CID” a MSELECTN
MbN: “Call block” a MSELECTN
MbN: “Yes” a MSELECTN
Note:
R When editing, press the desired dial key to
add, MCLEARN to erase.
R When viewing, “Block w/o num” is
Edit the phone number if necessary (24
digits max.).
displayed if the blocking incoming calls
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25
Programming
without phone number feature is turned on.
To turn the feature off: MERASEN a MCN
a MSAVEN a MOFFN
2
3
Base unit:
Press and hold MLOCATORN for about 5
seconds.
R If all registered handsets start ringing,
press MLOCATORN again to stop, then
repeat this step.
Other programming
Handset:
Press MOKN, then wait until a long beep
Changing the handset name
sounds.
Each handset can be given a customized
name (“Bob”, “Kitchen”, etc.). This is useful
when you make intercom calls between
handsets. You can also select whether or not
the handset name is displayed in standby
mode. The default setting is “No”. If you select
“Yes” without entering any handset name,
“Handset 1” to “Handset 6” is displayed.
Deregistering a handset
A handset can cancel its own registration to
the base unit, or other handsets registered to
the same base unit. This allows the handset to
end its wireless connection with the system.
1
MMENUN#131
R All handsets registered to the base unit
are displayed.
1
2
MMENUN#104
characters; page 17).
2
3
MbN: Select the handset you want to
cancel. a MSELECTN
3
4
MSAVEN
MbN: “Yes” a MSELECTN a MOFFN
MbN: Select the desired setting. a
MSELECTN 2 times a MOFFN
Registering a unit
Operating additional units
Additional handsets
Up to 6 handsets can be registered to the
base unit.
Important:
R See page 4 for information on the available
model.
Registering a handset to the
base unit
The supplied handset and base unit are
pre-registered. If for some reason the handset
is not registered to the base unit, re-register
the handset.
1
Handset:
MMENUN#130
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26
Caller ID Service
Using Caller ID service
Important:
Caller list
Important:
R This unit is Caller ID compatible. To use
Caller ID features, you must subscribe to a
Caller ID service. Contact your service
provider/telephone company for details.
is correct (page 13).
Viewing the caller list and calling
back
Caller ID features
When an outside call is being received, the
caller information is displayed.
Caller information for the last 50 callers is
logged in the caller list from the most recent
call to the oldest.
R If the unit cannot receive caller information,
the following is displayed:
1
2
MCN CID
Press MCN to search from the most recent
call, or MDN to search from the oldest call.
3
To call back, press M
To exit, press MOFFN.
N.
Note:
– “Out of area”: The caller dials from
an area which does not provide a Caller
ID service.
R If the entry has already been viewed or
answered, “ ” is displayed.
– “Private caller”: The caller
requests not to send caller information.
– “Long distance”: The caller makes a
long distance call.
R If the unit is connected to a PBX system,
caller information may not be properly
received. Contact your PBX supplier.
Editing a caller’s phone number
You can edit a phone number in the caller list
by removing its area code and/or the long
distance code “1”.
1
2
3
4
MCN CID
MbN: Select the desired entry.
MMENUN a MbN: “Edit” a MSELECTN
Missed calls
Press MEDITN repeatedly until the phone
number is shown in the desired format.
If a call is not answered, the unit treats it as a
missed call. The display shows “Missed
call”.
5
M
N
Note:
R Even when there are unviewed missed
calls, “Missed call” disappears from the
standby display if the following operation is
performed by one of the units:
– A handset is replaced on the base unit
or charger.
Caller ID number auto edit feature
Once you call back an edited number, the unit
which was used to call back remembers the
area code and format of the edited number.
The next time someone calls from the same
area code, caller information is customized by
the unit as follows:
– Pressing MOFFN on a handset.
– When the call is being received, the Caller
ID number is displayed in the same format
as the edited number.
– After the call has ended, the caller’s phone
number is displayed in the same format as
the edited number, when reviewed from the
caller list.
Phonebook name display
When caller information is received and it
matches a phone number stored in the
phonebook, the stored name in the
phonebook is displayed and logged in the
caller list.
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27
Caller ID Service
For example, you can use this feature to set
the unit to ignore the area code of callers in
your area, so that you can call these local
numbers using caller information without
dialing the area code.
To activate this feature, you must edit an entry
in the caller list, then call that number. After
that, phone numbers from that caller’s area
code are edited automatically.
(page 22). The default setting is “On”.
Note:
R Phone numbers from the 4 most recently
edited area codes are automatically edited.
Erasing selected caller
information
1
2
3
MCN CID
MbN: Select the desired entry.
MERASEN a MbN: “Yes” a MSELECTN
a MOFFN
Erasing all caller information
1
2
MCN CID
MERASEN a MbN: “Yes” a MSELECTN
a MOFFN
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28
Answering System
Handset
To turn on:
MMENUN#327
To turn off:
Answering system
1
2
Available for:
KX-TGC220 series (page 3)
MMENUN#328
MOFFN
The answering system can answer and record
calls for you when you are unavailable to
answer the phone.
You can also set the unit to play a greeting
message but not to record caller messages by
time setting (page 33).
Note for base unit and handset:
R When the answering system is turned on,
the ANSWER ON/OFF indicator on the
base unit lights up.
Important:
Greeting message
When the unit answers a call, a greeting
message is played to callers.
You can use either:
– your own greeting message
– a pre-recorded greeting message
is correct (page 13).
Memory capacity (including your
greeting message)
The total recording capacity is about 17
minutes. A maximum of 64 messages can be
recorded.
Recording your greeting message
1
2
3
MMENUN#302
Note:
MbN: “Yes” a MSELECTN
R When message memory becomes full:
– “Messages full” is shown on the
handset display.
– The ANSWER ON/OFF indicator on the
base unit flashes rapidly if the answering
system is turned on.
– If you use the pre-recorded greeting
message, the unit automatically switches
to another pre-recorded greeting
message asking callers to call again
later.
After a beep sounds, hold the handset
about 20 cm (8 inches) away and speak
clearly into the microphone (2 minutes
max.).
4
Press MSTOPN to stop recording.a MOFFN
Using a pre-recorded greeting
message
– If you recorded your own greeting
message, the same message is still
announced to callers even though their
messages are not recorded.
The unit provides 2 pre-recorded greeting
messages:
– If you erase or do not record your own
greeting message, the unit plays a
pre-recorded greeting asking callers to
leave a message.
– If the message recording time (page 33)
is set to “Greeting only”, callers’
messages are not recorded and the unit
plays a different pre-recorded greeting
message asking callers to call again.
Turning the answering
system on/off
Base unit
Press MANSWER ON/OFFN to turn on/off the
answering system.
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29
Answering System
Resetting to a pre-recorded greeting
message
Erasing all messages
Press MERASEN 2 times while the unit is not in
use.
If you want to use a pre-recorded greeting
message once you record your own greeting
message, you need to erase your own
greeting message.
Using the handset
When new messages have been recorded,
“New message” is displayed.
1
2
MMENUN#304
MYESN a MOFFN
1
To listen to new messages:
MMENUN#323
To listen to all messages:
MMENUN#324
Playing back the greeting
message
2
When finished, press MOFFN.
1
2
MMENUN#303
Note:
To exit, press MOFFN.
R You can also use the MPLAYN soft key, if
displayed, to play new messages.
R To switch to the receiver, press M
N.
Listening to messages
Operating the answering system
MMENUN a MbN: “Answering device” a
MSELECTN
Using the base unit
When new messages have been recorded:
–
M
N on the base unit flashes.
– “New message” is displayed.
Press M N (PLAY).
Key
Operation
MDN or MCN
Adjust the receiver/speaker
volume (during playback)
R If new messages have been recorded, the
base unit plays back new messages.
R If there are no new messages, the base
unit plays back all messages.
1 or MFN
*1
playback)
2 or MEN
Skip message (during
playback)
Operating the answering system
during playback
3
Enter the “Settings” menu
Play new messages
4
5
Play all messages
Key
Operation
6
Play greeting message
Record greeting message
Turn answering system on
MjN or MkN
Adjust the speaker
volume
76
8
*1
M
M
M
N
N
Repeat message
Skip message
Stop playback
*2
MPAUSEN
Pause message
N (STOP)
9 or
MSTOPN
Stop recording
Stop playback
MERASEN
Erase currently playing
message
0
Turn answering system off
*3
Erase currently playing
message
*4
*1 If pressed within the first 5 seconds of a
message, the previous message is
played.
*5
Erase all messages
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30
Answering System
Important:
Key
Operation
R To prevent unauthorized access to this
product, we recommend that you regularly
change the remote code.
*6
Reset to a pre-recorded
greeting message
*1 If pressed within the first 5 seconds of a
message, the previous message is
played.
1
2
MMENUN#306
Enter the desired 3-digit remote access
code.
*2 To resume playback:
MbN: “Playback” a MSELECTN
*3 You can also erase as follows:
MPAUSEN a MbN: “Erase” a
MSELECTN a MbN: “Yes” a MSELECTN
3
MSAVEN a MOFFN
Deactivating remote operation
page 31.
R The entered remote access code is deleted.
Calling back (Caller ID subscribers
only)
1
2
Press MPAUSEN during playback.
Using the answering system
remotely
MbN: “Call back” a MSELECTN
n Editing the number before calling back
1
2
3
Dial your phone number from a
touch-tone phone.
1
2
3
Press MPAUSEN during playback.
MbN: “Edit & Call” a MSELECTN
After the greeting message starts, enter
your remote access code.
Press MEDITN repeatedly until the phone
Follow the voice guidance prompts as
remote commands (page 32).
(page 27). a M
N
Erasing all messages
4
When finished, hang up.
1
2
MMENUN#325
MbN: “Yes” a MSELECTN a MOFFN
Voice guidance
n When the English voice guidance is
selected
During remote operation, the unit’s voice
guidance starts and prompts you to press
1 to perform a specific operation, or press
2 to listen to more available operations.
Remote operation
Using a touch-tone phone, you can call your
phone number from outside and access the
unit to listen to messages or change
answering system settings. The unit’s voice
guidance prompts you to press certain dial
keys to perform different operations.
n When the Spanish voice guidance is
selected
To start the voice guidance, press 9. The
remote commands (page 32).
Note:
Remote access code
R If you do not press any dial keys within 10
seconds after a voice guidance prompt, the
unit disconnects your call.
A 3-digit remote access code must be entered
when operating the answering system
remotely. This code prevents unauthorized
parties from listening to your messages
remotely. The default setting is “111”.
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31
Answering System
Remote commands
You can press dial keys to access certain
answering system functions without waiting for
the voice guidance to prompt you.
Answering system settings
Call screening
While a caller is leaving a message, you can
listen to the call through the handset’s speaker.
To adjust the speaker volume, press MDN or
MCN repeatedly.
Key
Operation
1
*1
playback)
You can answer the call by pressing M
Call screening can be set for each handset.
The default setting is “On”.
N.
2
4
5
9
Skip message (during playback)
Play new messages
Play all messages
1
2
MMENUN#310
*2
Stop playback
MbN: Select the desired setting. a
MSAVEN
*3
Start voice guidance
0
Turn answering system off
Erase currently playing message
Erase all messages
3
MOFFN
*4
*5
*#
Number of rings before the unit
answers a call
You can change the number of times the
phone rings “Ring count” before the unit
answers calls. You can select 2 to 7 rings, or
“Toll saver”.
End remote operation
(or hang up)
*1 If pressed within the first 5 seconds of a
message, the previous message is
played.
*2 For English voice guidance only
*3 For Spanish voice guidance only
The default setting is “4 rings”.
“Toll saver”: The unit’s answering system
answers at the end of the 2nd ring when new
messages have been recorded, or at the end
of the 5th ring when there are no new
to listen to new messages (page 31), you
know that there are no new messages when
the phone rings for the 3rd time. You can then
hang up without being charged for the call.
Turning on the answering system
remotely
1
2
3
Dial your phone number from a
touch-tone phone.
Let the phone ring 15 times.
R A long beep is heard.
1
2
MMENUN#211
Enter your remote access code within 10
seconds after the long beep.
MbN: Select the desired setting. a
MSAVEN a MOFFN
R The greeting message is played back.
R You can either hang up, or enter your
remote operation (page 31).
For voice mail service subscribers
If you subscribe to a flat-rate service package
that includes Caller ID, call waiting, voice mail,
and unlimited local/regional/long distance
calls, please note the following:
R To use the voice mail service provided by
your service provider/telephone company
rather than the unit’s answering system,
turn off the answering system (page 29).
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32
Answering System
R To use this unit’s answering system rather
than the voice mail service provided by
your service provider/telephone company,
please contact your service provider/
telephone company to deactivate your
voice mail service.
If your service provider/telephone company
cannot do this:
– Set this unit’s “Ring count” setting so
that this unit’s answering system
answers calls before the voice mail
service of your service provider/
telephone company does. It is necessary
to check the number of rings required to
activate the voice mail service provided
by your service provider/telephone
company before changing this setting.
– Change the number of rings of the voice
mail service so that the answering
system can answer the call first. To do
so, contact your service provider/
telephone company.
Caller’s recording time
You can change the maximum message
recording time allowed for each caller. The
default setting is “3 min”.
1
2
MMENUN#305
MbN: Select the desired setting. a
MSAVEN a MOFFN
Selecting “Greeting only”
You can select “Greeting only” which sets
the unit to announce a greeting message to
callers but not record messages.
“Caller’s recording time”, page 33.
Note:
R When you select “Greeting only”:
– If you do not record your own message,
the unit will play the pre-recorded
greeting-only message asking callers to
call again later.
– If you use your own message, record the
call again later (page 29).
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33
Useful Information
To erase the voice mail access
number
Voice mail service
Voice mail is an automatic answering service
offered by your service provider/telephone
company. After you subscribe to this service,
your service provider/telephone company’s
voice mail system answers calls for you when
you are unavailable to answer the phone or
when your line is busy. Messages are
1
2
MMENUN#331
Press and hold MCLEARN until all digits
are erased. a MSAVEN a MOFFN
Voice mail (VM) tone detection
recorded by your service provider/telephone
company, not your telephone. Please contact
your service provider/telephone company for
details of this service.
Your service provider/telephone company
sends special signals (sometimes called
“voice mail tones” or “stutter tones”) to the unit
to let you know you have new voice mail
messages. If you hear a series of dial tones
followed by a continuous dial tone after you
Important:
R To use the voice mail service provided by
your service provider/telephone company
rather than the unit’s answering system,
For details, see page 32.
press M
N, you have new voice mail
messages. Soon after you hang up a call or
after the phone stops ringing, your unit checks
the phone line to see if new voice mail
messages have been recorded.
Turn this feature off when:
– You do not subscribe to voice mail service.
– Your service provider/telephone company
does not send voice mail tones.
Storing the voice mail (VM)
access number
In order to listen to your voice mail messages,
you must dial your service provider/telephone
company’s voice mail access number. Once
you have stored your voice mail access
(page 34).
– Your phone is connected to a PBX.
If you are not sure which setting is required,
contact your service provider/telephone
company.
Turning VM tone detection on/off
1
2
MMENUN#331
The default setting is “On”.
Enter your access number (24 digits
max.). a MSAVEN a MOFFN
1
2
MMENUN#332
MbN: Select the desired setting. a
MSAVEN a MOFFN
Note:
R When storing your voice mail access
MDN (Pause) to add pauses (page 14)
between the access number and the
password as necessary. Contact your
service provider/telephone company for the
required pause time.
Listening to voice mail messages
The unit lets you know that you have new
voice mail messages in the following way:
– “New Voice Mail” is displayed if
message indication service is available.
Example:
1
MMENUN#330
R The speakerphone turns on.
1-222-333-4444
PPPP
8888
2
3
Follow the pre-recorded instructions.
VM access
number
Pauses Password
When finished, press MOFFN.
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34
Useful Information
Note:
R You can also use the MVMN soft key, if
displayed, to play new voice mail
messages.
R If the handset still indicate there are new
messages even after you have listened to
all new messages, turn it off by pressing
and holding # until the handset beeps.
Wall mounting (Charger
only)
Note:
R Make sure that the wall and the fixing
method are strong enough to support the
weight of the unit.
1
Drive the screws ( ) (not supplied) into the
wall.
1
2
27.2 mm (1 /16 inches)
2
1
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35
Useful Information
Error messages
Display message
Cause/solution
Base no power
or
No link. Re-connect base
AC adaptor.
R The handset has lost communication with the base
unit. Move closer to the base unit and try again.
R Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
Re-register the handset (page 26).
Busy
R The called unit is in use.
R Other units are in use and the system is busy. Try
again later.
R The handset you are using is too far from the base
unit. Move closer and try again.
Call phone company for
your access #
Store the number (page 34).
Check tel line
R The supplied telephone line cord has not been
connections (page 9).
Error!!
Invalid
R Recording was too short. Try again.
R There is no handset registered to the base unit
matching the handset number you entered.
Register the handset (page 26).
Requires subscription to
Caller ID.
R You must subscribe to a Caller ID service. Once you
receive caller information after subscribing to a Caller
ID service, this message will not be displayed.
Use rechargeable battery.
R A wrong type of battery such as Alkaline or
Ni-MH batteries noted on page 4, 6.
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36
Useful Information
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit’s
AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset,
and then insert the batteries into the handset again.
General use
Problem
Cause/solution
The handset does not turn on
even after installing charged
batteries.
R Place the handset on the base unit or charger to turn on
the handset.
The unit does not work.
R Check the connections (page 9).
R Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
Register the handset (page 26).
I cannot hear a dial tone.
R The base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R Disconnect the base unit from the telephone line and
connect the line to a known working telephone. If the
working telephone operates properly, contact our service
personnel to have the unit repaired. If the working
telephone does not operate properly, contact your service
provider/telephone company.
Menu list
Problem
Cause/solution
The display is in a language I
cannot read.
R Change the display language (page 12).
I cannot register a handset to a R The maximum number of handsets (6) is already
base unit.
registrations from the base unit (page 26).
Battery recharge
Problem
Cause/solution
R Battery charge is low. Fully charge the batteries (page 10).
The handset beeps and/or
flashes.
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37
Useful Information
Problem
Cause/solution
I fully charged the batteries, but
R Clean the battery ends (
with a dry cloth and charge again.
R It is time to replace the batteries (page 9).
,
) and the charge contacts
–
–
still flashes,
is displayed, or
– the operating time seems to
be shorter.
Making/answering calls, intercom
Problem
is displayed.
Cause/solution
R The handset is too far from the base unit. Move closer.
R The base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
(page 26).
Noise is heard, sound cuts in
and out.
R You are using the handset or base unit in an area with
high electrical interference. Re-position the base unit and
use the handset away from sources of interference.
R Move closer to the base unit.
R If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
The handset does not ring.
(page 14, 21).
R Silent mode is turned on. Turn it off (page 24).
The base unit does not ring.
I cannot make a call.
(page 14).
setting (page 13).
I cannot make long distance
calls.
R Make sure that you have long distance service.
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38
Useful Information
Caller ID
Problem
Cause/solution
Caller information is not
displayed.
R You must subscribe to Caller ID service. Contact your
service provider/telephone company for details.
R If your unit is connected to any additional telephone
equipment such as a Caller ID box or cordless telephone
line jack, plug the unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
R The name display service may not be available in some
areas. Contact your service provider/telephone company
for details.
R Other telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again.
Caller information is displayed
late.
R Depending on your service provider/telephone company,
the unit may display the caller’s information at the 2nd
ring or later.
R Move closer to the base unit.
The caller list/incoming phone
numbers are not edited
automatically.
it on and try again (page 22).
R You need to call back the edited number to activate Caller
ID number auto edit.
I cannot dial the phone number R The phone number you dialed might have been edited
edited in the caller list.
incorrectly (for example, the long distance “1” or the area
pattern (page 27).
Time on the unit has shifted.
R Incorrect time information from incoming Caller ID
(off) (page 22).
The 2nd caller’s information is
not displayed during an outside
call.
R In order to use Caller ID, call waiting, or Call Waiting
Caller ID (CWID), you must first contact your service
provider/telephone company and subscribe to the desired
service.
After subscribing, you may need to contact your service
provider/telephone company again to activate this specific
service, even if you already subscribed to both Caller ID
and Call Waiting with Caller ID services (CWID).
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39
Useful Information
Answering system
Problem
Cause/solution
The unit does not record new
messages.
R The answering system is turned off. Turn it on (page 29).
messages (page 30).
the setting (page 33).
R Your service provider/telephone company’s voice mail
service may be answering your calls before the unit’s
unit’s number of rings setting (page 32) to a lower value,
or contact your service provider/telephone company.
system remotely.
access code (page 31).
R You are entering the wrong remote access code. If you
have forgotten your remote access code, enter the
(page 31).
R The answering system is turned off. Turn it on (page 32).
The unit does not emit the
specified number of rings.
R If the first ring is turned off, the number of rings decreases
by 1 from the specified number of rings.
Voice mail
Problem
Cause/solution
“New Voice Mail” is shown R This notification is displayed when your service provider/
telephone company’s voice mail service (not the unit’s
answering system) has recorded a message for you.
Typically you can remove this notification from the display
by listening to the message. To listen to the message, dial
the voice mail number provided by your service provider/
telephone company (for most cases, this will be your own
phone number), and follow the voice instructions.
Depending on your service provider/telephone company,
you may need to remove all messages from your voice
mailbox to remove the notification. You can also remove
this notification by pressing and holding # until the unit
beeps.
on the handset display. How do
I remove this message from the
display?
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40
Useful Information
Liquid damage
Problem
Cause/solution
Liquid or other form of moisture R Disconnect the AC adaptor and telephone line cord from
has entered the handset/base
unit.
the base unit. Remove the batteries from the handset and
leave to dry for at least 3 days. After the handset/base
unit are completely dry, reconnect the AC adaptor and
telephone line cord. Insert the batteries and charge fully
before use. If the unit does not work properly, contact an
authorized service center.
Caution:
R To avoid permanent damage, do not use a microwave oven to speed up the drying process.
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Useful Information
FCC and other information
This equipment complies with Part 68 of the
FCC rules and the requirements adopted by
the ACTA. On the bottom of this equipment
is a label that contains, among other
information, a product identifier in the
format US:ACJ----------.
If requested, this number must be provided
to the telephone company.
L Registration No.............(found on the
bottom of the unit)
advised of your right to file a complaint with
the FCC if you believe it is necessary.
The telephone company may make changes
in its facilities, equipment, operations or
procedures that could affect the operation of
the equipment. If this happens the
telephone company will provide advance
notice in order for you to make necessary
modifications to maintain uninterrupted
service.
L Ringer Equivalence No. (REN).......0.1B
If trouble is experienced with this
equipment, for repair or warranty
A plug and jack used to connect this
equipment to the premises wiring and
telephone network must comply with the
applicable FCC Part 68 rules and
requirements adopted by the ACTA. A
compliant telephone cord and modular plug
is provided with the product. It is designed
to be connected to a compatible modular
jack that is also compliant.
information, please contact a Factory
Service Center or other Authorized Servicer.
If the equipment is causing harm to the
telephone network, the telephone company
may request that you disconnect the
equipment until the problem is resolved.
Connection to party line service is subject to
state tariffs. Contact the state public utility
commission, public service commission or
corporation commission for information.
The REN is used to determine the number
of devices that may be connected to a
telephone line. Excessive RENs on a
telephone line may result in the devices not
ringing in response to an incoming call. In
most but not all areas, the sum of RENs
should not exceed five (5.0). To be certain
of the number of devices that may be
connected to a line, as determined by the
total RENs, contact the local telephone
company. For products approved after July
23, 2001, the REN for the product is part of
the product identifier that has the format
US:AAAEQ##TXXXX. The digits
If your home has specially wired alarm
equipment connected to the telephone line,
ensure the installation of this equipment
does not disable your alarm equipment. If
you have questions about what will disable
alarm equipment, consult your telephone
company or a qualified installer.
This equipment is hearing aid compatible as
defined by the FCC in 47 CFR Section
68.316.
represented by ## are the REN without a
decimal point (e.g., 03 is a REN of 0.3).
When you hold the phone to your ear, noise
might be heard in your Hearing Aid. Some
Hearing Aids are not adequately shielded
from external RF (radio frequency) energy. If
noise occurs, use an optional headset
accessory or the speakerphone option (if
applicable) when using this phone. Consult
with your audiologist or Hearing Aid
If this equipment causes harm to the
telephone network, the telephone company
will notify you in advance that temporary
discontinuance of service may be required.
But if advance notice isn't practical, the
telephone company will notify the customer
as soon as possible. Also, you will be
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42
Useful Information
manufacturer about the availability of
Hearing Aids which provide adequate
shielding to RF energy commonly emitted
by digital devices.
encouraged to try to correct the interference
by one or more of the following measures:
– Reorient or relocate the receiving
antenna.
– Increase the separation between the
equipment and receiver.
– Connect the equipment into an outlet on a
circuit different from that to which the
receiver is connected.
WHEN PROGRAMMING EMERGENCY
NUMBERS AND(OR) MAKING TEST
CALLS TO EMERGENCY NUMBERS:
1) Remain on the line and briefly explain to
the dispatcher the reason for the call.
2) Perform such activities in the off-peak
hours, such as early morning or late
evenings.
– Consult the dealer or an experienced
radio/TV technician for help.
Some cordless telephones operate at
frequencies that may cause interference to
nearby TVs and VCRs. To minimize or
prevent such interference, the base of the
cordless telephone should not be placed
near or on top of a TV or VCR. If
interference is experienced, move the
cordless telephone further away from the TV
or VCR. This will often reduce or eliminate
interference.
This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful
interference, and (2) this device must
accept any interference received, including
interference that may cause undesired
operation.
Privacy of communications may not be
ensured when using this phone.
FCC RF Exposure Warning:
L This product complies with FCC radiation
exposure limits set forth for an
uncontrolled environment.
L To comply with FCC RF exposure
requirements, the base unit must be
installed and operated 20 cm (8 inches)
or more between the product and all
person’s body.
CAUTION:
Any changes or modifications not expressly
approved by the party responsible for
compliance could void the user’s authority
to operate this device.
NOTE:
This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation. This
equipment generates, uses, and can radiate
radio frequency energy and, if not installed
and used in accordance with the
L This product may not be collocated or
operated in conjunction with any other
antenna or transmitter.
L For body-worn operation, the handset
must be used only with a non-metallic
accessory. Use of other accessories may
not ensure compliance with FCC RF
exposure requirements.
Notice:
instructions, may cause harmful
L FCC ID can be found inside the battery
compartment or on the bottom of the
units.
interference to radio communications.
However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the user is
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43
Useful Information
Compliance with TIA-1083 standard:
Telephone handsets identified with this logo
have reduced noise and interference when
used with T-Coil equipped hearing aids and
cochlear implants.
Compatible with
Hearing Aid T-Coil
T
TIA-1083
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44
Guía Rápida Española
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46
Guía Rápida Española
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47
Guía Rápida Española
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48
Appendix
Customer services
Customer Services Directory (United States and Puerto Rico)
Obtain Product Information and Operating Assistance; locate your nearest
Dealer or Service Center; purchase Parts and Accessories; or make Customer
Service and Literature requests by visiting our Web Site at:
or, contact us via the web at:
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases (United States and Puerto Rico)
Purchase Parts, Accessories and Owner’s Manual online for all
Panasonic Products by visiting our Web Site at:
or, send your request by E-mail to:
You may also contact us directly at:
1-800-237-9080 (Fax Only)
(Monday - Friday 9 am to 9 pm, EST.)
Panasonic National Parts Center
20421 84th Avenue S., Kent, WA 98032
(We accept Visa, MasterCard, Discover Card, American Express.)
For hearing or speech impaired TTY users, TTY: 1-866-605-1277
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49
Appendix
Warranty (For United States and Puerto Rico)
Panasonic Telephone Products
Limited Warranty
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or workmanship,
Panasonic Corporation of North America (referred to as “the warrantor”) will, for the length
of the period indicated on the chart below, which starts with the date of original purchase
(“Limited Warranty period”), at its option either (a) repair your product with new or
refurbished parts, or (b) replace it with a new or a refurbished equivalent value product, or
(c) refund your purchase price. The decision to repair, replace or refund will be made by
the warrantor.
Parts
Labor
One (1) Year
One (1) Year
During the “Labor” Limited Warranty period there will be no charge for labor. During the
“Parts” Limited Warranty period, there will be no charge for parts. You must mail-in your
product prepaid during the Limited Warranty period. This Limited Warranty excludes both
parts and labor for batteries, antennas, and cosmetic parts (cabinet). This Limited
Warranty only applies to products purchased and serviced in the United States or Puerto
Rico. This Limited Warranty is extended only to the original purchaser and only covers
products purchased as new.
Mail-In Service--Online
Online Repair Request
To submit a new repair request and for quick repair status visit our Web Site at
When shipping the unit carefully pack in a padded shipping carton, include all
accessories, and send it prepaid. Include a letter detailing the complaint, a return
address and provide a day time phone number where you can be reached. P.O. Boxes
are not acceptable. Keep the tracking number for your records. A copy of valid
registered receipt is required under the 1 year parts and labor Limited Warranty.
For Limited Warranty service for headsets if a headset is included with this
product please follow instructions above.
IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE
PURCHASER WILL BE REQUIRED TO FURNISH A SALES
RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE,
AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE
CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH
PROOF OF PURCHASE.
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50
Appendix
Limited Warranty Limits And Exclusions
This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship,
and DOES NOT COVER normal wear and tear or cosmetic damage. The Limited Warranty
ALSO DOES NOT COVER damages which occurred in shipment, or failures which are
caused by products not supplied by the warrantor, or failures which result from accidents,
misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration, faulty
installation, set-up adjustments, misadjustment of consumer controls, improper
maintenance, power line surge, lightning damage, modification, introduction of sand,
humidity or liquids, commercial use such as hotel, office, restaurant, or other business or
rental use of the product, or service by anyone other than a Factory Service Center or
other Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED
WARRANTY COVERAGE”. THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR
ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY. (As examples, this
excludes damages for lost time, lost calls or messages, cost of having someone remove or
re-install an installed unit if applicable, travel to and from the servicer. The items listed are
not exclusive, but are for illustration only.) ALL EXPRESS AND IMPLIED WARRANTIES,
INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE
PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential
damages, or limitations on how long an implied warranty lasts, so the exclusions may not
apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights
which vary from state to state. If a problem with this product develops during or after the
Limited Warranty period, you may contact your dealer or Service Center. If the problem is
not handled to your satisfaction, then write to the warrantor’s Consumer Affairs
Department at the addresses listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY,
ARE YOUR RESPONSIBILITY.
When you ship the product
L Carefully pack your unit, preferably in the original carton.
L Attach a letter, detailing the symptom.
L Send the unit to Panasonic Exchange Center, prepaid and adequately insured.
L Do not send your unit to Panasonic Corporation of North America listed on the back
cover or to executive or regional sales offices. These locations do not repair consumer
products.
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51
Index
Hold: 15
Intercom: 16
Key tone: 22
Line mode: 23
Mute: 15
Index
I
K
L
M
#
3-way conference: 15
A
Alarm: 24
Answering calls: 14
Answering system
Call screening: 32
Greeting only: 33
Recording time: 33
Toll saver: 32
Battery: 9, 10
Call block: 25
Call waiting: 15
Call Waiting Caller ID: 15
Caller list: 27
Chain dial: 18
P
R
Pause: 14
Phonebook: 17
Redialing: 14
Ringer ID: 18
Ringer tone: 21
Speed dial: 19
Time adjustment: 22
TTY: 49
VM (Voice mail): 34
Voice mail: 32, 34
Volume
S
T
B
C
V
Receiver: 14
Speaker: 14
W
Wall mounting: 35
CID (Caller ID): 27
Control type: 11
D
E
Dialing mode: 13
Direct command code: 20
Display
Contrast: 22
Language: 12
Eco mode: 10
F
G
H
Groups: 18
Handset
Name: 26
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52
Notes
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53
Notes
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54
Notes
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55
IMPORTANT!
If your product is not working properly. . .
1 Reconnect AC adaptor to the base unit.
2 Check if telephone line cord is connected.
3 Use rechargeable Ni-MH batteries.
(Alkaline/Manganese/Ni-Cd batteries CANNOT be used.)
4 Read troubleshooting page in the Operating Instructions.
L
FAQ and troubleshooting hints are available.
For your future reference
We recommend keeping a record of the following information to assist with any repair under
warranty.
Serial No.
Date of purchase
(found on the bottom of the base unit)
Name and address of dealer
Attach your purchase receipt here.
Two Riverfront Plaza, Newark, NJ 07102-5490
© Panasonic System Networks Co., Ltd. 2013
Printed in China
*PNQX6482ZA*
*PNQX6482ZA*
PNQX6482ZA PC1213MU0 (E)
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