Contents
Unpacking Your New Router .............................................................................................1
Hardware Features ............................................................................................................2
Front Panel ..................................................................................................................2
Back Panel ..................................................................................................................3
Router Side Panel .......................................................................................................4
Router Label ................................................................................................................5
Positioning Your Wireless Router ......................................................................................5
Installing Your Wireless Modem Router .............................................................................6
Installing Your Router Using the
Smart Wizard
Using the Smart Wizard .....................................................................................................9
Understanding ADSL Microfilters ....................................................................................12
ADSL Microfilter ........................................................................................................12
ADSL Microfilter with Built-In Splitter .........................................................................12
Connecting Your Wireless Modem Router .......................................................................13
Verifying Your Connection ...............................................................................................15
Setting Up Your Router for Internet Access .....................................................................16
Configuring Your Wireless Network
Specifying Wireless Settings ...........................................................................................19
Setting Your SSID and Wireless Security Manually ..................................................20
Using Push 'N' Connect (WPS) to Configure Your Wireless Network .......................21
Troubleshooting
Basic Functioning ............................................................................................................25
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Power LED Not On ....................................................................................................26
Power LED is Red .....................................................................................................26
LAN or Internet Port LEDs Not On ............................................................................26
Troubleshooting the Web Configuration Interface ...........................................................27
Troubleshooting the ISP Connection ...............................................................................28
ADSL link ..................................................................................................................28
Obtaining an Internet IP Address ..............................................................................29
Troubleshooting PPPoE or PPPoA ...........................................................................30
Troubleshooting Internet Browsing ...........................................................................30
Troubleshooting a TCP/IP Network Using the Ping Utility ...............................................31
Testing the LAN Path to Your Router ........................................................................31
Restoring the Default Configuration and Password .........................................................32
Resetting to Factory Default Settings ........................................................................32
Technical Specifications and Default Configuration
General Specifications .....................................................................................................33
Default Configuration .......................................................................................................34
Related Documents
Registration and Certifications
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Getting to Know Your Wireless Router
Congratulations on your purchase of a NETGEAR® high-speed wireless router, the 54 Mbps
Wireless ADSL2+ Modem Router Model DG834G.
Before you begin installing your router, check the package contents (see “Unpacking Your New
Router” on page 1). Become familiar with the front and back panels of your router—especially the
LEDs—and the important information on the router label (see “Hardware Features” on page 2).
Then, read the section on “Positioning Your Wireless Router” on page 5 to ensure that you have
selected the best location to install your router.
This chapter describes how to set up the router on your Local Area Network (LAN) and connect to
the Internet. It describes how to set up your wireless modem router for Internet access and
configure basic wireless connectivity.
Unpacking Your New Router
Your router should contain the following items:
•
•
•
•
•
•
Wireless Modem Router
AC power adapter (varies by region)
Category 5 (Cat 5) Ethernet cable
Telephone cable with RJ-11 connector
Microfilters (quantity and type vary by region)
Resource CD, including:
–
–
The Smart Wizard Installation Assistant
This manual
•
Warranty and Support Information cards
If any of the parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the
carton, including the original packing materials, in case you need to return the product for repair.
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Hardware Features
Before you install and connect your router, take a moment to become familiar with the front and
back panels of the router—especially the LEDs on the front panel.
Front Panel
The wireless modem router front panel shown below contains status LEDs.
1
2
3
5
4
Figure 1
You can use the LEDs to verify various conditions. The following table describes each LED..
Table 1. LED Descriptions
LED
Activity
Description
Solid green
Solid red
Off
Power is supplied to the router.
POST (Power-On Self-Test) failure or device malfunction.
Power is not supplied to the router.
During a reset, lights momentarily, blinks red three times, and then
turns green as the gateway resets to the factory defaults.
1. Power,
factory
reset
Factory reset
Solid green
The powered device is connected to the associated Ethernet Local
Area Network (LAN) port, which is operating at 100 Mbps.
Data is being transmitted or received at 100 Mbps.
The powered device is connected to the associated Ethernet Local
Area Network (LAN) port, which is operating at 10 Mbps.
Data is being transmitted or received at 10 Mbps.
Blinking green
Solid Amber
2. Ethernet
ports 1-4
Blinking amber
Off
No link is detected on this port, or modem powered off, or no cable or
no powered device is connected to the associated port.
Solid green
Blinking green
Off
The Wireless Access Point is enabled.
Data is being transmitted or received over the wireless link.
The Wireless Access Point is disabled.
3. Wireless
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Table 1. LED Descriptions (continued)
Solid green
The ADSL port is synchronized with your ISP’s DSL Access
Multiplexer (DSLAM).
Blinking green
The ADSL is synchronizing with the DSLAM. The LED blinks at a rate
of 2 Hz when the wireless modem router is trying to detect a carrier
signal, and blinks at 4 Hz when the carrier has been detected and the
wireless modem router is trying to train.
4. DSL
Off
No link is detected on the ADSL port, or the wireless modem router is
powered off.
Solid green
The wireless modem router is connected to the Internet. The LED will
remain solid green if the Internet session is dropped due to an idle
time-out, but an ADSL connection is still present. If the session is
dropped for any other reason, the LED will turn off.
The wireless modem router is connected to the Internet and traffic is
passing through the device.
Blinking green
5. Internet
Red
Off
The wireless modem router attempted to connect to the Internet but
failed.
The wireless modem router is powered off, or in bridged mode, or
there is no ADSL connection.
Back Panel
The back panel of the wireless modem router contains port connections described below.
4
1
2
3
5
Figure 2
Getting to Know Your Wireless Router
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The ports on the router are color-coded to distinguish your Internet port from the other four ports
that connect to the wired computer(s) on your LAN. The rear panel contains the following
elements:
1. Wireless antenna
2. AC power adapter input
3. Power switch
4. Four local Ethernet RJ-45 LAN ports for connecting the router to the local computers
5. RJ-11 ADSL port for connecting the router to an ADSL line
Router Side Panel
The side panel of the router has a WPS button and a Wireless button.
Wireless
WPS
Figure 3
•
•
•
WPS. You can use the Wi-Fi Protected Setup (WPS) feature with clients on the network that
are Wi-Fi certified and WPA capable. See “Using Push 'N' Connect (WPS) to Configure Your
Wireless Network” on page 21.
Wireless. By default, the wireless modem router is set up to work as a wireless access point.
Pressing this button turns the wireless access point feature off and on. You can also do this
through the Wireless Settings screen (see the link to your User Manual on the Resource CD.)
Factory default settings. Pressing both buttons at the same time resets the unit the factory
default settings.
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Router Label
The label on the back of the wireless modem router shows the router’s MAC address, serial
number, and factory default login information.
Figure 4
Positioning Your Wireless Router
The wireless modem router lets you access your network from virtually anywhere within the
operating range of your wireless network. However, the operating distance or range of your
wireless connection can vary significantly depending on the physical placement of your router. For
example, the thickness and number of walls the wireless signal must pass through may limit the
range. For best results, place your router:
•
Near the center of the area where your computers and other devices will operate, preferably
within line of sight to your wireless devices.
•
•
Accessible to an AC power outlet and near Ethernet cables for wired computers.
In an elevated location such as a high shelf, keeping the number of walls and ceilings between
the wireless modem router and your other devices to a minimum.
•
Away from electrical devices which are potential sources of interference, such as ceiling fans,
home security systems, microwaves, or the base for a cordless phone.
Getting to Know Your Wireless Router
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Away from any large metal surfaces, such as a solid metal door or aluminum studs. Large
expanses of other materials such as glass, insulated walls, fish tanks, mirrors, brick, and
concrete can also affect your wireless signal.
Failure to follow these guidelines can result in significant performance degradation
or an inability to wirelessly connect to the Internet.
Installing Your Wireless Modem Router
To help you set up your router and get on the Internet quickly, the Resource CD contains a Smart
Wizard™. The Smart Wizard walks you through the steps required to connect your router,
microfilters, and PC(s); configure your wireless settings; and enable wireless security for your
network. When you have finished, you will be Internet ready!
If you have a Macintosh or Linux system, you need to use the manual installation
on page 11).
You can set up your wireless modem router using one of two methods:.
•
Smart Wizard Setup: The Smart Wizard setup is available on your Resource CD. See
“Installing Your Router Using the Smart Wizard” on page 9 to use the Smart Wizard.
–
This is the easiest option. The wizard guides you through the setup process. It automates
many of the steps and verifies that the steps have been successfully completed.
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Smart Wizard requires a PC running Microsoft Windows..
Before running the Smart Wizard on a corporate PC to set up your home
router, check with your company’s network support staff. Corporate
conflict with the default settings of a home router. If you are unsure about
whether there might be a conflict, use a different computer.
•
Manual Setup: If you cannot or prefer not to use the Smart Wizard, see “Installing Your
Router Manually (Advanced, Mac, and Linux Users)” on page 11. For example, if you are
connecting to a Mac, are using a Linux operating system, or are technically knowledgeable,
select this option. If you choose to use this option and install your router manually, for best
results, install and set up your router in this order:
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Modem Router” on page 13).
2. Set up your wireless router for Internet access (see “Setting Up Your Router for Internet
Access” on page 16).
3. Configure your wireless network and select wireless security settings to protect your
wireless network (see “Configuring Your Wireless Network” on page 19).
Getting to Know Your Wireless Router
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Installing Your Router Using the
Smart Wizard
To use the Smart Wizard, you must be using a PC with Windows Vista, or Windows 2000 or
Windows XP with Service Pack 2. The Smart Wizard setup procedure should take about 15
minutes to complete. Before using the Smart Wizard to set up your router, ensure that:
•
•
You have an ADSL Internet service connection through an Internet Service Provider (ISP).
You have the configuration information provided by your ISP.
Using the Smart Wizard
The NETGEAR Smart Wizard takes you through the procedure to connect your router, ADSL
microfilters, and PC(s). It then helps you to configure your wireless settings and enable wireless
security for your network. The Smart Wizard guides you through the setup process by automating
many of the steps. At each step in the setup process, the Smart Wizard checks to ensure that the
steps you perform are successfully completed.
To install your router using the Smart Wizard:
1. Locate the ADSL settings information provided by your Internet Service Provider.
2. Insert the Resource CD into your Windows PC. The CD will automatically start and detect the
language you are using on your PC. Select a different language option, if you prefer.
If the CD does not automatically start, browse the CD and double-click
.
3. When the Welcome screen appears, click Setup to start the Smart Wizard. Follow the
instructions and prompts to complete the installation.
The Smart Wizard guides you through installing your router, connecting your router to the
Internet, configuring your wireless network settings, and selecting the optimum security
protection for your network. If you choose not to select a security option during installation,
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you can log into the router later to select a security option (see “Accessing Your Router After
Installation and Checking for New Firmware” on page 10).
To ensure optimum performance of your high-speed wireless router, the
wireless adapter card for each computer in your network should support the
same technology as your router (see the online User Manual for more
information).
You are now connected to the Internet!
To set up your wireless network, see “Configuring Your Wireless Network” on page 19.
Accessing Your Router After Installation and
Checking for New Firmware
The Smart Wizard only appears when you first install the router or when the router is in its factory
default state (for example, if you have reset the router to its factory default settings). To change the
settings after installing and configuring your router using the Smart Wizard, you can click the
desktop shortcut—a preconfigured shortcut
placed on your desktop at installation—to open
the router main menu.1 Optionally, you can also open a browser window and log in to the router.
For advanced features not covered in this manual, see the link to the online User Manual on the
router’s main menu.
1. The shortcut icon is installed on your desktop only when using the Smart Wizard installation method.
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Installing Your Router Manually
(Advanced, Mac, and Linux Users)
Before installing and connecting your router manually, review the list below and make sure that
you have all of the necessary information.
•
•
Internet ADSL service connection through an Internet Service Provider (ISP).
The configuration information your ISP gave you. Depending on how your Internet account
was set up, you may need the following information to set up your wireless modem router and
access the Internet:
–
–
–
–
Host and Domain Name
Internet Login Name and Password (frequently an email address and password)
Domain Name Server (DNS) Addresses
Fixed or Static IP Address
Your ISP should have provided you with all the information needed to connect to the Internet.
If you cannot locate this information, ask your ISP.
•
•
Your computers set to DHCP enabled.
If you have not already done so:
•
Check the package contents of your router to ensure that it is complete (see “Unpacking Your
New Router” on page 1”).
•
Select an optimum location for your wireless modem router after reviewing the guidelines
presented in “Positioning Your Wireless Router” on page 5.”
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Understanding ADSL Microfilters
ADSL technology uses the same wires as your telephone service. However, ADSL adds signals to
the telephone lines which create noise in the telephone service. You must use ADSL microfilters to
filter out these signals before they reach your telephone.
If you purchased the wireless modem router in a country where a microfilter is not
included, you must acquire one.
ADSL Microfilter
Figure 5
Each device such as a telephone, fax machine, answering machine, or caller ID display will require
an ADSL microfilter.
Do not connect the wireless modem router to the ADSL line through a microfilter
unless the microfilter is a combination microfilter/splitter specifically designed for
this purpose. Doing so will prevent block your connection to the Internet. If you
have any doubts about this, connect the wireless modem router directly to the
ADSL line.
ADSL Microfilter with Built-In Splitter
Use an ADSL microfilter with built-in splitter when there is a single wall outlet which must
provide connectivity for both the wireless modem router and telephone equipment.
Figure 6
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Connecting Your Wireless Modem Router
Before you install your wireless modem router, make sure that the Internet Protocol (TCP/IP)
Property settings on your computer are set to “automatically obtain an IP address” using DHCP
and “Obtain DNS server address automatically.” You can check these settings by looking at the
TCP/IP Properties of your Internal Network Connections, which are accessible through the
Control Panel of your computer. If you are unsure about this, refer to the documentation for your
computer or see the link to TCP/IP Addressing in “Related Documents” on page 37.
If you are replacing an existing router, disconnect it completely from your network
and set it aside before starting to install your new router.
To connect the wireless modem router, the ADSL filter and the computer:
1. Connect an ADSL filter as shown below.
If you purchased the DG834G in a country where an ADSL filter is not included,
you must acquire one.
You must install an ADSL filter for every telephone that uses the same phone line as your
wireless modem router
a. Select the filter and splitter that you need based on the type of phone line at your location.
1
3
2
1 One-Line Filter. Use with a phone or fax machine.
2 Splitter. Use with a one-line filter to share an outlet
with a phone and the modem router.
3 Two-line filter with splitter. Use to share an outlet
with a phone and the modem router.
Figure 7
Installing Your Router Manually (Advanced, Mac, and Linux Users)
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b. Connect the filter, and splitter (if used).
•
For a two-line filter connection, insert the filter into the phone outlet and connect the
phone to the phone line connector (A).
Two-line filter
connection
A
Figure 8
•
For a one-line filter with a separate splitter, insert the splitter into the phone outlet, connect
the one-line filter to the splitter, and then connect the phone to the filter
2. Connect the wireless modem router to the ADSL filter. Using the included phone cable with
RJ-11 jacks, connect the ADSL port (B) of the wireless modem router to the ADSL port (C) of
the two-line filter.
C
B
Figure 9
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Improperly connecting a filter to your wireless modem router will block
your ADSL connection.
3. Connect the Ethernet cable (D) from a wireless modem router LAN port to the Ethernet
adapter in your computer.
4. Connect the power adapter to the router and plug it in to a power outlet.
D
Figure 10
5. Connect any additional wired PCs to your router by inserting an Ethernet cable from a PC into
one of the three remaining LAN ports.
Verifying Your Connection
Verify that your router is connected correctly by checking the wireless modem router status lights.
•
•
•
•
The power light is lit after turning on the router.
The DSL Internet light is lit, indicating a DSL connection.
The wireless light is lit after turning on the router.
The Internet light is green, indicating you are connected to the ADSL network.
Now, turn on your computer. If software usually logs you in to your Internet connection, do not run
that software. Cancel it if it starts automatically. Verify the following:
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The local lights are lit for any connected computers.
Setting Up Your Router for Internet Access
When configuring your wireless router manually, you must log in to your wireless modem router
to set it up initially and to make any changes to your wireless router’s settings later.
The factory default state is reset when you use the Restore Factory Settings button.
See “Restoring the Default Configuration and Password” on page 32 for more
information.
To access the router:
You can also enter either of these addresses to connect to your wireless router:
A login screen similar to the one shown in the following figure displays:
Figure 11
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2. When prompted, enter admin for the router User Name and password for the router
Password, both in lowercase letters. (For security reasons, the router has its own user name
and password.)
The router user name and password are not the same as any user name or
password you may use to log in to your Internet connection.
The Main menu displays.
3. From the menu options in the left navigation pane, click Setup Wizard. The Setup Wizard
screen displays.
Figure 12
4. Select one of the following options:
•
Select Yes to allow the Setup Wizard to detect your Internet connection. When prompted,
click Next. The wizard will help you configure your wireless router to access the Internet.
If you cannot connect to the wireless router, check the Internet Protocol
(TCP/IP) properties in the Network Connections section of your Control
Panel. It should be set to obtain both IP and DNS server addresses
automatically. For assistance, see your computer documentation or see the
links in “Related Documents” on page 37.
•
Select No to set up the connection yourself. Click Next and the Basic Settings screen
displays. Enter the required information for your ISP connection in the appropriate fields.
If you need assistance, follow the Basic Settings Help screens on the router interface or
see the online User’s Manual for this wireless modem router.
5. Click Apply to save your settings and complete your connection.
You should now be connected to the Internet!
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If you do not connect successfully:
•
Review your settings and make sure that you have selected the correct options and typed
everything correctly.
•
•
Contact your ISP to verify that you have the correct configuration information.
Read “Troubleshooting” on page 25.
If problems persist, register your NETGEAR product and contact NETGEAR Technical Support.
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Configuring Your Wireless Network
After the router is installed and the Internet connection is working, configure its wireless network
settings. The wireless network settings of the router must match the wireless network settings of
any wireless devices that connect wirelessly to the router (such as wireless adapter cards and
wireless computers).
For a wireless connection, the router and each wireless computer must use the same SSID,
also called the wireless network name, and the same wireless security. NETGEAR strongly
recommends that you use wireless security.
Indoors, computers can connect over wireless networks at a range of several hundred
feet. This can allow others outside of your immediate area to access your network.
security option for your network and router. To configure the wireless network, you can either
manually specify your network name (SSID) and your wireless security settings (see “Setting Your
SSID and Wireless Security Manually” on page 20) or, if the clients in your network are WPS
capable, you can use Wi-Fi Protected Setup (WPS) to automatically set the SSID and implement
WPA/WPA2 security on both the router and the client device (see “Using Push 'N' Connect (WPS)
to Configure Your Wireless Network” on page 21).
If you configure the router from a wireless computer and you change the router’s
SSID, channel, or security settings, you will lose your wireless connection when
you click Apply. You must then change your computer’s wireless settings to match
the router’s new settings. To avoid this situation, you can use a computer that is
connected to the router with an Ethernet cable.
For a complete overview of all the security configurations that can be implemented on this router,
see the on-line User Manual. A link to the User Manual is on the Resrouce CD.
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Setting Your SSID and Wireless Security Manually
To specify the wireless settings, you must know the following:
•
•
•
SSID. The default SSID for the router is NETGEAR.
The wireless mode (802.11g/b, or 802.11n) that each wireless adapter supports.
Wireless security option. NETGEAR strongly recommends that you use wireless security. To
successfully implement wireless security, check each wireless adapter to determine which
wireless security option it supports.
To set up basic wireless connectivity:
default user name of admin and default password of password, or using whatever LAN
address and password you have set up.
You can also enter either of these addresses to connect to your wireless router:
2. On the main menu, select Wireless Settings to display the Wireless Settings screen.
Note that the default SSID is NETGEAR.
The SSID of any wireless adapters must match the SSID you configure in the
wireless modem router. If they do not match, you will not get a wireless
connection.
3. Set the Region. Select the region where the router is located.
4. Leave the wireless mode at the default setting of 54 Mbps.
5. Click Apply to save your changes.
To set up your computers for wireless connectivity:
1. Program the wireless settings of each computer or wireless adapter to have the same SSID
(wireless network name) as the router.
2. Check that the wireless adapter on each computer can support the mode and security option
that you selected. (If you have a question, see the online User Manual or review the settings
you selected in “Specifying Wireless Settings” on page 19).
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3. Check that the security settings on each wireless device match the security settings of the
router. For example, if you selected a security option requiring a passphrase, then the same
passphrase must be used for each wireless computer.
4. Check that each wireless computer has a wireless link and is able to obtain an IP address by
DHCP from the router.
For a Windows PC, go to the Control Panel and select Network Connections.
Check the Wireless Connections Properties and ensure that TCP/IP Properties
are set to Obtain an IP address automatically.
To access the Internet from any computer connected to your wireless modem router, launch a
browser such as Microsoft Internet Explorer or Netscape Navigator. You should see the wireless
modem router’s Internet LED blink, indicating communication to the ISP.
Using Push 'N' Connect (WPS) to Configure Your Wireless
Network
If your wireless clients support Wi-Fi Protected Setup (WPS), you can use this feature to configure
the router’s SSID and security settings and, at the same time, connect the wireless client securely
and easily to the router. Look for the
symbol on your client device.1 WPS automatically
configures the SSID and wireless security settings for the router (if the router is in its default state)
and broadcasts these settings to the wireless client.
NETGEAR’s Push 'N' Connect feature is based on the Wi-Fi Protected Setup (WPS)
standard. All other Wi-Fi-certified and WPS-capable products should be compatible
with NETGEAR products that implement Push 'N' Connect.
If the router has already been configured manually, and either WPS-PSK or WPA2-PSK security
has been enabled, a wireless client can be connected quickly and simply by using the WPS method
of connecting to the wireless network. In this case, the existing wireless settings are broadcast to
the WPS-capable client. (For more information on setting up a mixed network, see the on-line
User Manual. A link to the User Manual is on the Resource CD.).
If you choose to use WPS, the only security methods supported are WPA-PSK and
WPA2-PSK. WEP security is not supported by WPS.
Configuring Your Wireless Network
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These instructions assume that you are configuring WPS on the router for the first time and
connecting a WPS-capable device.
To set up basic wireless connectivity:
default user name of admin and default password of password, or using whatever LAN
address and password you have set up.
You can also enter either of these addresses to connect to your wireless router:
2. On the router main menu, select Add a WPS Client (computers that will connect wirelessly to
the router are clients). The Add WPS Client wizard screen displays. Click Next.
Figure 13
3. Select the method for adding the WPS client. A WPS client can be added using the Push
Button method or the PIN method.
•
Using the Push Button. This is the preferred method.
–
Select the Push Button radio box and either press the WPS Push Button on the side of
the router or click the soft WPS Push Button on the screen (as shown below).
–
The router will attempt to communicate with the client; you have 2 minutes to enable
WPS from the client device using the client’s WPS networking utility.
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:
Figure 14
•
Entering a PIN. If you want to use the PIN method, select the PIN radio box. A screen
similar to the one shown below displays.
–
Go to your wireless client and, from the client’s WPS utility, obtain the wireless
client’s security PIN, or follow the client’s WPS utility instructions to generate a
security PIN.
–
Then, enter this PIN in the Enter Client’s PIN field provided on the router and click
Next. You have 4 minutes to enable WPS on the router using this method.
Figure 15
Using either method, the client wireless device will attempt to detect the WPS signal from the
router and establish a wireless connection in the time alloted.
•
•
If no connection is detected, then no SSID or security settings are configured on the router.
If a connection is established, the router WPS screen displays a message confirming that
the wireless client was successfully added to the wireless network. (The router has
generated an SSID, implemented WPA/WPA2 wireless security (including a PSK security
password) on the router and has sent this configuration to the wireless client.)
4. Note the new SSID and WPA/WPA2 password for the wireless network.
Configuring Your Wireless Network
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To access the Internet from any computer connected to your wireless modem router, launch a
browser such as Microsoft Internet Explorer or Netscape Navigator. You should see the wireless
modem router’s Internet LED blink, indicating communication to the ISP.
If you are planning a mixed network of WPS capable devices and non-WPS capable
devices, NETGEAR suggests that you set up your wireless network and security
settings manually first, and use WPS only for adding additional WPS capable
devices.
For more information on setting up your wireless network and configuring your wireless security
settings, see the User Manual. A link to the on-line User Manual is on your Resource CD.
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Troubleshooting
This chapter gives information about troubleshooting your wireless modem router. After each
problem description, instructions are provided to help you diagnose and solve the problem. For the
common problems listed, go to the section indicated.
•
•
•
•
•
•
Is the router on?
Have I connected the router correctly?
Go to “Troubleshooting the Web Configuration Interface” on page 27.
I cannot access the router’s configuration with my browser.
I have configured the router but I can’t access the Internet.
I cannot remember the router’s configuration password.
Go to “Resetting to Factory Default Settings” on page 32.
I want to clear the configuration and start over again.
Go to “Restoring the Default Configuration and Password” on page 32.
Basic Functioning
After you turn on power to the router, the following sequence of events should occur:
1. When power is first applied, verify that the Power LED is on (see “Hardware Features” on
page 2 for an illustration and explanation of the LEDs).
2. After approximately 15 seconds, verify that:
a. The LAN port LEDs are lit for any local ports that are connected.
b. The ADSL Internet port LED is lit.
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If a port’s LED is lit, a link has been established to the connected device. If a LAN port is
connected to a 100 Mbps device, verify that the port’s LED is green. If the port is 10 Mbps, the
LED will be amber.
If any of these conditions does not occur, refer to the appropriate following section.
Power LED Not On
If the Power and other LEDs are off when your router is turned on:
•
Make sure that the power cord is properly connected to your router and that the power supply
adapter is properly connected to a functioning power outlet.
•
•
Check that you are using the power adapter supplied by NETGEAR for this product.
Check the Power switch button on the rear panel of the router to make sure that the router is
powered on.
If the error persists, you have a hardware problem and should contact technical support.
Power LED is Red
When the router is turned on, it performs a power-on self test. If the Power LED turns red after a
few seconds or at any other time during normal operation, there is a fault within the router. The
power LED also turns red when you depress the factory default reset push button, and blinks red 3
times when that button is released. However, in this case, the wireless modem router is working
normally.
If the power LED turns red to indicate a router fault:
•
Cycle the power to see if the router recovers.
If the power LED is still red one minute after power up:
•
•
Cycle the power to see if the router recovers.
Clear the router’s configuration to factory defaults. This will set the router’s IP address to
192.168.0.1. This procedure is explained in “Resetting to Factory Default Settings” on
page 32.
If the error persists, you might have a hardware problem and should contact technical support.
LAN or Internet Port LEDs Not On
If either the LAN LEDs or ADSL Internet LED do not light when the Ethernet connection is made,
check the following:
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•
Make sure that the Ethernet cable connections are secure at the router and at the hub or
workstation.
•
•
Make sure that power is turned on to the connected hub or workstation.
Be sure you are using the correct cable: when connecting the ADSL port, use the cable that
was supplied with the wireless modem router. If the Internet LED is still off, this may mean
that there is no ADSL service or the cable connected to the ADSL port is bad.
Troubleshooting the Web Configuration Interface
If you are unable to access the router’s Web Configuration interface from a computer on your local
network, check the following:
•
If you are using an Ethernet-connected computer, check the Ethernet connection between the
computer and the router as described in the previous section.
•
Make sure your computer’s IP address is on the same subnet as the router. If you are using the
recommended addressing scheme, your computer’s address should be in the range of
192.168.0.2 to 192.168.0.254. Refer to “Preparing a Computer for Network Access” on
page 37 to find your computer’s IP address.
•
If your computer’s IP address is shown as 169.254.x.x:, it might because recent versions of
Windows and MacOS generate and assign an IP address if the computer cannot reach a DHCP
server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in
this range, check the connection from the computer to the router and reboot your computer.
•
•
If your router’s IP address was changed and you do not know the current IP address, clear the
router’s configuration to factory defaults. This will set the router’s IP address to 192.168.0.1.
This procedure is explained in “Resetting to Factory Default Settings” on page 32.
Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet
Explorer, click Refresh to be sure the Java applet is loaded.
•
•
Try quitting the browser and launching it again.
Make sure you are using the correct login information. The factory default login name is
admin and the password is password. Make sure that CAPS LOCK is off when entering this
information.
If the router does not save changes you have made in the Web Configuration Interface, check the
following:
•
When entering configuration settings, be sure to click the Apply button before moving to
another menu or tab, or your changes are lost.
Troubleshooting
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•
Click the Refresh or Reload button in the Web browser. The changes may have occurred, but
the Web browser may be caching the old configuration.
Troubleshooting the ISP Connection
If your router is unable to access the Internet, you should check the ADSL connection, then the
Internet TCP/IP connection.
ADSL link
If your router is unable to access the Internet, you should first determine whether you have an
ADSL link with the service provider. The state of this connection is indicated with the Internet
LED.
Internet LED Green or Blinking Green
If your ADSL Internet LED is green or blinking green, then you have a good ADSL connection.
You can be confident that the service provider has connected your line correctly and that your
wiring is correct.
Internet LED Red
The Internet connection failed. Disconnect all telephones on the line. If this solves the problem,
reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the
microfilters are connected correctly, you should be able to connect all your telephones.
If disconnecting telephones does not result in a green ADSL Internet LED, there may be a problem
with your wiring. If the telephone company has tested the ADSL signal at your Network Interface
Device (NID), then you may have poor quality wiring in your house.
ADSL Internet LED Off
If the ADSL Internet LED is off, disconnect all telephones on the line. If this solves the problem,
reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the
microfilters are connected correctly, you should be able to connect all your telephones.
If disconnecting telephones does not result in a green ADSL Internet LED the problem may be one
of the following:
•
Check that the telephone company has made the connection to your line and tested it.
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•
Verify that you are connected to the correct telephone line. If you have more than one phone
line, be sure that you are connected to the line with the ADSL service. It may be necessary to
use a swapper if you ADSL signal is on pins 1 and 4 of the RJ-11 jack. The Wireless ADSL2+
Modem Router uses pins 2 and 3.
Obtaining an Internet IP Address
If your wireless modem router is unable to access the internet, and your Internet LED is green or
blinking green, you should determine whether the wireless modem router is able to obtain a
Internet IP address from the ISP. Unless you have been assigned a static IP address, your wireless
modem router must request an IP address from the ISP. You can determine whether the request was
successful using the browser interface.
To check the Internet IP address from the browser interface:
3. Under the Maintenance heading, select Router Status, and check that an IP address is shown
address from your ISP.
If your router is unable to obtain an IP address from the ISP, the problem may be one of the
following:
•
If you have selected a login program, you may have incorrectly set the Service Name, User
Name and Password. See “Troubleshooting PPPoE or PPPoA” on page 30.
•
Your ISP may check for your computer's host name.
Assign the computer Host Name of your ISP account to the wireless modem router in the
browser-based Setup Wizard.
•
Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for
your computer’s MAC address. In this case:
–
Inform your ISP that you have bought a new network device, and ask them to use the
router’s MAC address; or
–
Configure your router to spoof your computer’s MAC address. This can be done in the
Basic Settings menu. Refer to the online help in the wireless modem router main menu.
Troubleshooting
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Troubleshooting PPPoE or PPPoA
The PPPoE or PPPoA connection can be debugged as follows:
2. Under the Maintenance heading, select Router Status.
3. Click the Connection Status button.
4. If all of the steps indicate “OK” then your PPPoE or PPPoA connection is up and working.
5. If any of the steps indicates “Failed”, you can attempt to reconnect by clicking Connect. The
wireless modem router will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, you may be using an incorrect service name, user
name, or password. There also may be a provisioning problem with your ISP.
Unless you connect manually, the wireless modem router will not authenticate using
PPPoE or PPPoA until data is transmitted to the network.
Troubleshooting Internet Browsing
If your wireless modem router can obtain an IP address but your computer is unable to load any
Web pages from the Internet:
•
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS
servers for your use. If you entered a DNS address during the wireless modem router’s
configuration, reboot your computer and verify the DNS address as described in “Preparing a
•
Your computer may not have the wireless ADSL modem router configured as its TCP/IP
default gateway.
If your computer obtains its information from the wireless modem router by DHCP, reboot the
computer and verify the wireless modem router address as described in “Preparing a Computer
for Network Access” on page 37.
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Troubleshooting a TCP/IP Network Using the Ping
Utility
Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet
to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP
network is made easy by using the ping utility in your computer.
Testing the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to the router is set up
correctly.
To ping the router from a PC running Windows 95 or later:
1. From the Windows toolbar, click the Start button, and then select Run.
2. In the field provided, type ping followed by the IP address of the router, as in this example:
ping 192.168.0.1
3. Click OK. You should see a message like this one:
Pinging <IP address> with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
If the path is not functioning correctly, you could have one of the following problems:
•
Wrong physical connections
–
Make sure the LAN port LED is on. If the LED is off, follow the instructions in “LAN
or Internet Port LEDs Not On” on page 26.
–
Check that the corresponding Link LEDs are on for your network interface card and
for the hub ports (if any) that are connected to your workstation and router.
•
Wrong network configuration
–
Verify that the Ethernet card driver software and TCP/IP software are both installed
and configured on your PC or workstation.
–
Verify that the IP address for your router and your workstation are correct and that the
addresses are on the same subnet.
Troubleshooting
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Testing the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your PC to a remote device.
From the Windows run menu, type:
PING -n 10 <IP address>
where <IP address> is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies as in the previous section are displayed. If you do not
receive replies:
•
Check that your PC has the IP address of your router listed as the default gateway. If the IP
configuration of your PC is assigned by DHCP, this information will not be visible in your
PC’s Network Control Panel. Verify that the IP address of the router is listed as the TCP/IP
default gateway as described in “Preparing a Computer for Network Access” on page 37.
•
•
Check to see that the network address of your PC (the portion of the IP address specified by
the netmask) is different from the network address of the remote device.
If your ISP assigned a host name to your PC, enter that host name as the Account Name in the
Basic Settings menu.
Restoring the Default Configuration and Password
This section explains how to restore the factory default configuration settings, changing the
router’s administration password to password and the IP address to 192.168.0.1. You can erase the
current configuration and restore factory defaults in two ways:
•
•
Use the Erase function of the Web Configuration Manager.
Press the WPS button and Wireless button on the side of the router simultaneously. You can
use this method for cases when the administration password or IP address is not known.
Resetting to Factory Default Settings
You can use this method for cases when the administration password or IP address is not known.
To restore the factory default configuration settings:
1. Press and hold the WPS button and the Wireless button on the side of the router until the Test
LED turns on (about 10 seconds).
2. Release the buttons and wait for the router to reboot.
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Technical Specifications and Default
Configuration
This appendix provides technical specifications and factory default configuration settings for the
wireless modem router.
General Specifications
The following table lists technical specification for the wireless modem router.
TCP/IP, DHCP, PPPoE or PPPoA, RFC 1483 Bridged or Routed
Ethernet, and RFC 1577 Classical IP over ATM
Network Protocol and
Standards
Compatibility
Power adapter
North America: 120V, 60 Hz, input
UK, Australia: 240V, 50 Hz, input
Europe: 230V, 50 Hz, input
Japan: 100V, 50/60 Hz, input
All regions (output): 12 V DC @ 1.0A output
Physical
Dimensions: 6.9 in. x 1.1 in. x 4.7 in.
(175.3 mm x 27.9 mm x 119.4 mm)
Weight: 0.7 lbs. ( 0.3 kg)
Environmental
Operating temperature: 0° to 40° C (32º to 104º F)
Operating humidity: 90% maximum relative humidity, noncondensing
Regulatory compliance Meets requirements of: FCC Part 15 Class B; VCCI Class B; EN 55 022
(CISPR 22), Class B
Interface specifications LAN: 10BASE-T or 100BASE-Tx, RJ-45
WAN: ADSL, Dual RJ-11, pins 2 and 3
T1.413, G.DMT
ITU Annex A or B (ITU Annex A and ITU Annex B are separate models.
The same unit cannot do both.)
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Default Configuration
You can use the reset button located on the rear panel of your Wireless ADSL2+ Modem Router to
reset all settings to their factory defaults. This is called a hard reset. To perform a hard reset, push
and hold the reset button for three seconds. Your Wireless ADSL2+ Modem Router will return to
the factory configuration settings shown in the table below.
Table 2.
Feature
Factory Default Configuration Settings
Default Behavior
Router Login
User login URL
User name (case sensitive)
admin
Login password (case sensitive)
password
Internet Connection
WAN MAC address
WAN MTU size
Port Speed
Use default address
1500
AutoSense
Local Network (LAN)
Lan IP
192.168.0.1
255.255.255.0
Enabled
Subnet mask
DHCP server
DHCP starting IP address
DHCP ending IP address
DMZ
192.168.0.2
192.168.0.254
Disabled
Time zone
GMT
Time zone adjusted for daylight saving
time
Disabled
Firewall
Inbound (communications coming in from Disabled (except traffic on port 80, the http port)
the Internet)
Outbound (communications going out to Enabled (all)
the Internet)
Source MAC filtering
Disabled
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Table 2.
Factory Default Configuration Settings (continued)
Default Behavior
Feature
Wireless
Wireless communication
Enabled
NETGEAR
Disabled
Enabled
Autoa
SSID name
Security
Broadcast SSID
Transmission speed
Country/region
United States (in North America; otherwise, varies by
region)
RF channel
Operating mode
Data rate
11 until the region is selected
54 Mbps
Best
Output power
Full
Access point
Enabled
Authentication type
Wireless card access list
Open system
All wireless stations allowed
a. Maximum Wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput will vary.
Network conditions and environmental factors, including volume of network traffic, building materials and
construction, and network overhead, lower actual data throughput rate.
Technical Specifications and Default Configuration
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Related Documents
This appendix provides links to reference documents you can use to gain a more complete
understanding of the technologies used in your NETGEAR product.
Document
Link
Internet Networking and
TCP/IP Addressing
Wireless
Communications
Preparing a Computer for
Network Access
Virtual Private
Networking (VPN)
Glossary
Related Documents
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Registration and Certifications
Product Registration, Support, and Documentation
Register your product at http://www.NETGEAR.com/register. You must register before you can use our telephone
support service. Product updates and Web support are always available by going to: http://kbserver.netgear.com/.
Setup documentation is available on the CD, on the support website, and on the documentation website. When the
wireless modem router is connected to the Internet, click the KnowledgeBase link to view support information or click
the Documentation link to view the online User Manual for this wireless modem router.
Maximum Wireless Signal Rate Derived from IEEE Standard 802.11 Specifications
Actual data throughput will vary. Network conditions and environmental factors, including volume of network traffic,
building materials and construction, and network overhead, lower actual data throughput rate.
Federal Communications Commission (FCC) Compliance Notice: Radio Frequency Notice
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
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