NEC Video Gaming Accessories NDA 30122 User Manual

ATTENDANT CONSOLE STATISTICS  
Operations Manual  
NEC America, Inc.  
NDA-30122  
Revision 1  
October, 1999  
Stock Number 241667  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Attendant Console Statistics Operations Manual  
CONTENTS  
TABLE OF CONTENTS  
Page  
Chapter 1 - INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
What is Attendant Console Statistics? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Interface to other OAI Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
How To Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Manual Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Chapter 1 - Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Chapter 2 - Installation and Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Chapter 3 - Report Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Chapter 4 - Report Generation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Chapter 5 - Automated Report Generation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Chapter 6 - Report Viewing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Chapter 7 - Route Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Chapter 8 - Station Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Chapter 9 - Administration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4  
Appendix - Example Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4  
Chapter 2 - INSTALLATION & CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Before Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Informix Database Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Database Space Creation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6  
After Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
HCS Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
MCS Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Application Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Console Stats Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Component Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Primary Configuration Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Database Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
Initialize Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
StatLogger Component. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
StatPatroller Component. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Application Start-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Logging in to Console Stats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
General Key Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
Main Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Selecting Menu Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
Quit Console Stats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
Chapter 3 - REPORT FORMATS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Using Report Formats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Report Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Attendant Report Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Queue Report Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
Route and Station Group Reports Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
Intervals of Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
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Attendant Console Statistics Operations Manual  
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Example Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Report Formats Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
Attendant, Queue, Route, & Station Report Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Adding a Report Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Finding a Report Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Modifying a Report Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Deleting a Report Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Printing a Report Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Chapter 4 - REPORT GENERATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
Using Report Generation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
Access to Generated Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
Report Generation Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
Generating Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
Generating a Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
Finding a Report (to Generate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Chapter 5 - AUTOMATED REPORT GENERATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . 47  
Using Automated Report Generation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47  
Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47  
Current Time Interval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47  
Automated Report Generation Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48  
Generating Automated Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
Set a Report Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
Filter an Automated Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52  
Modify an Automated Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54  
Cancel an Automated Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56  
Print an Automated Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
Chapter 6 - REPORT VIEWING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61  
Using Report Viewing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61  
Report Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61  
Attendant Login Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61  
Automated Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61  
Non-Automated Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61  
Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62  
Report Viewing Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63  
Viewing Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64  
Viewing an Attendant Login Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64  
Finding Text Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65  
Printing Text Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66  
Exit Attendant Login Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66  
Viewing an Automated Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67  
Finding Text Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68  
Printing Text Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69  
Exit Automated Report Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69  
Viewing a Non-Automated Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70  
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Finding Text Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71  
Printing Text Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72  
Exit Non-Automated Report Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72  
Chapter 7 - ROUTE GROUPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73  
Using Route Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73  
Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73  
Route Groups Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74  
Route Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75  
Adding a Route Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75  
Finding a Route Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77  
Modifying a Route Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79  
Deleting a Route Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81  
Printing a Route Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83  
Chapter 8 - STATION GROUPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85  
Using Station Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85  
Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85  
Station Groups Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86  
Station Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87  
Adding a Station Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87  
Finding a Station Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89  
Modifying a Station Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91  
Deleting a Station Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93  
Printing a Station Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95  
Chapter 9 - ADMINISTRATION MENU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97  
Using the Administrative Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97  
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97  
Main Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97  
Database Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98  
Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98  
Database Administration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99  
Menu Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99  
Set Database Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100  
Name Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100  
Install Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101  
Remove Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102  
Build Database Indexes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103  
Erase Database Indexes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104  
Display Table Count. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105  
Update System Catalog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106  
Informix dbaccess Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107  
Log File Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108  
Log File Display Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108  
Menu Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108  
Menu Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109  
Screen Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110  
Report Generator Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112  
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CONTENTS  
Attendant Console Statistics Operations Manual  
Page  
Screen Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113  
Statistic Logger Log Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115  
Screen Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116  
Patroller Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118  
Screen Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119  
UNIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121  
Enter UNIX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121  
Exit UNIX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121  
Logout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122  
Appendix - EXAMPLE REPORTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A1  
Attendant Login Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A1  
Attendant Current Times Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A1  
Attendant Current Calls Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A2  
Attendant Daily Calls Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A2  
Attendant Daily Times Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A2  
Queue Current Inbound Calls Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A3  
Queue Daily Inbound Calls Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A3  
Queue Daily Inbound Wait Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A3  
Queue Daily Outbound Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A4  
Route Current Outbound Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A4  
Route Daily Outbound Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A4  
Station Daily Outbound Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A5  
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Attendant Console Statistics Operations Manual  
FIGURES  
Page  
LIST OF FIGURES  
Figure  
Title  
2-1  
3-1  
3-2  
3-3  
3-4  
3-5  
3-6  
3-7  
3-8  
3-9  
3-10  
3-11  
3-12  
Main Menu Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
Main Menu - Report Formats Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
Report Formats Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
Example Attendant Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Add A Report Format Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Example Queue Reports Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
Find A Report Format Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Example Route Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Modify A Report Format Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Example Station Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Delete a Report Format Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38  
Example Attendant Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Print Formats Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
4-1  
4-2  
4-3  
4-4  
Main Menu - Report Generation Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
Report Generation Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
Generate a Report Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
Find A Report Format Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
5-1  
5-2  
5-3  
5-4  
5-5  
5-6  
5-7  
Main Menu - Automated Report Generation Selection . . . . . . . . . . . . . . . . . . . . . . . . 48  
Automated Report Generation Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49  
Set a Report Schedule Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
Filter Events Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52  
Modify An Automated Report Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54  
Cancel An Automated Report Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56  
Print Schedule Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
6-1  
6-2  
6-3  
6-4  
6-5  
6-6  
6-7  
6-8  
Main Menu - Report Viewing Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63  
Report Viewing Menu Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63  
View Attendant Login Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64  
View Report Screen (Attendant) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65  
View Automated Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67  
View Reports Screen (Automated) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68  
Non-Automated Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70  
View Reports Screen (Non-Automated) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71  
7-1  
7-2  
7-3  
7-4  
7-5  
7-6  
7-7  
Main Menu - Route Groups Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74  
Route Groups Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74  
Add a Route Group Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75  
Find A Route Group Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77  
Modify A Route Group Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79  
Delete a Route Group Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81  
Print Route Groups Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83  
8-1  
8-2  
Main Menu - Station Groups Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86  
Station Groups Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86  
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FIGURES  
Figure  
Attendant Console Statistics Operations Manual  
Page  
Title  
8-3  
8-4  
8-5  
8-6  
8-7  
Add a Station Group Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87  
Find A Station Group Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89  
Modify A Station Group Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91  
Delete a Station Group Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93  
Print Station Groups Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95  
9-1  
9-2  
9-3  
9-4  
9-5  
9-6  
9-7  
9-8  
Administration Main Menu Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97  
Database Administration Menu Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99  
Install Database Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101  
Remove Database Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102  
Build Database Indices Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103  
Erase Database Indices Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104  
Display Table Count Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105  
Update System Catalog Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106  
Log File Display Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108  
Menu Log Files Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109  
Menu Log File Data Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110  
Report Generator Log Files Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112  
Report Generator Log Files Data Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113  
Statistic Logger Log Files Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115  
Statistic Logger Log Files Data Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116  
Patroller Log Files Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118  
Patroller Log Files Data Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119  
9-9  
9-10  
9-11  
9-12  
9-13  
9-14  
9-15  
9-16  
9-17  
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Attendant Console Statistics Operations Manual  
INTRODUCTION  
Chapter 1 INTRODUCTION  
This manual provides the information needed to configure and operate the  
Attendant Console Statistics software application.  
What is Attendant Console Statistics?  
Overview  
Attendant Console Statistics (Console Stats) is an application that collects data  
from Attendant Console call processing and produces statistical reports for display  
or printing. Console Stats may be used as a stand-alone product or as a supplement  
to the Hospitality Center System (HCS) or Medical Center System (MCS)  
applications.  
Console Stats provides options for design and generation of any number of reports  
from a variety of available statistics for attendant call processing and attendant  
queue activity. Reports can also be designed and generated for trunk route group  
and station group activity. The statistics can be calculated by the hour, day, or for  
the current day, up until the current time.  
The design process involves naming the report, selecting the statistics it is to  
contain, and naming the time interval by which those statistics are to be calculated.  
Once formatted, a report can be generated from the Main Menu to reflect statistics  
calculated from call processing data collected during a previous time period or  
scheduled for automatic generation either once in the future or on a recurring basis  
(i.e., Monday morning at 1:00 a.m., every week and month of the year). Report data  
is collected for a configurable length of time.  
The list of statistics available through Console Stats during report formatting is  
extensive and includes totals, percentages, ranges, and averages calculated from  
such things as number and types of calls queued and answered, connected and idle  
periods, calls waiting in queue for available operators, and abandoned calls.  
Console Stats retains all saved reports (whether formatted and generated through  
the menus or routinely produced by Console Stats) for a configurable period during  
which time they can be displayed and printed from a Main Menu option.  
Interface to other OAI Applications  
Console Stats requires an external application to act as an Event Collector. The  
figure on the following page illustrates how the Console Stats components  
interface with other OAI applications.  
MCS and HCS applications may be configured to collect events for Console Stats,  
or the Attendant Monitor application may be used when attendant consoles are  
used in a stand-alone environment.  
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INTRODUCTION  
Attendant Console Statistics Operations Manual  
Console Statistics Components  
Event Collector  
Automated  
Report  
Generator  
Reports  
MCS  
or  
Logger  
HCS  
or  
Administrator  
Informix  
Database  
Attendant  
Monitor  
The Event Collector detects events generated by the attendants and the PBX, then  
sends messages to the Console Stats Logger application. The Logger parses the  
messages and saves the statistic data in an Informix Database.  
The data in the Informix Database is used by the Console Stats Administrator and  
Automated Report Generator applications to build reports, that can be viewed or  
printed by the Administrator application.  
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Attendant Console Statistics Operations Manual  
INTRODUCTION  
How To Use This Manual  
This manual describes the various screens, windows and functions for the  
configuration and operation of Console Stats. Examples of displayed screens and  
step-by-step procedures are shown in the following chapters. The procedural steps  
to perform a given task (Adding a Report Format) are given in sequence and  
marked as shown below:  
Step 1:  
From the Main Menu, select...  
Manual  
Chapter 1 - Introduction  
Organization  
This chapter details how to use this manual, the actual manual organization, and an  
overview of the Console Stats application.  
Chapter 2 - Installation and Configuration  
Chapter 2 describes how to install and configure the application, along with the key  
usage conventions, main menu screen, and an overview of the main menu  
functions.  
Chapter 3 - Report Formats  
Report Formats describes the available statistics for report formats. All screens and  
procedures for adding new report formats, modifying formats, deleting formats, or  
printing reports are described.  
Chapter 4 - Report Generation  
This chapter describes the screens and all procedures for generating a report.  
Chapter 5 - Automated Report Generation  
Chapter 5 describes the screens and all procedures for configuring an Automated  
Generated report.  
Chapter 6 - Report Viewing  
This chapter describes the procedures for viewing reports.  
Chapter 7 - Route Groups  
Chapter 7 describes the screens and procedures for adding new trunk route groups,  
and modifying, deleting, or printing groups information.  
Chapter 8 - Station Groups  
This chapter describes the screens and procedures for adding new station groups,  
and modifying, deleting, or printing groups information.  
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INTRODUCTION  
Attendant Console Statistics Operations Manual  
Manual  
Chapter 9 - Administration Menu  
Organization  
(Cont.)  
Chapter 9 describes special functions and their procedures available at the Console  
Stats Administration Menu.  
Appendix - Example Reports  
The appendix shows selected example reports and formats that can be generated.  
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Attendant Console Statistics Operations Manual  
INSTALLATION & CONFIGURATION  
Chapter 2 INSTALLATION & CONFIGURATION  
This chapter provides a step-by-step description of the installation, configuration,  
and Main Menu functions for Console Stats. Before proceeding with the  
configuration, ensure that the SCO UNIX operating system and the Applications  
Manager (APM) platform software are installed on the system.  
The Applications Manager Operations Manual provides detailed instructions for  
using the APM menus and for completing the data entry screens illustrated in this  
manual. NEAX2400 IMS system manuals provide the procedures for making the  
data assignments at the NEAX MAT.  
Before Installation  
Before installing Console Stats, the following two procedures must be performed:  
Informix Database  
Installation  
The Informix On-Line database application must be installed on the UAP before  
Console Stats can run. Since the installation scripts will attempt to create the  
application database, it is a good idea to install Informix before installing Console  
Stats. Informix may already be installed if one of the following is true:  
HCS or MCS is currently installed and running  
The UAP is a UAP2000 or UAP3000  
If Informix is not installed, Console Statistics can still be installed on the UAP, but  
it will not run until Informix is installed and the application database is created  
using the Console Statistics Administration utility (See Chapter 9 of this manual).  
Database Space  
Creation  
After the Informix On-Line database has been installed, the Console Stats database  
space must be created using the Informix tbmonitor utility. The database space  
must contain at least 400 MB of free space.  
If HCS or MCS is currently installed, the “atcsspace” or “mcsspace” database  
spaces may also be used by Console Stats if there is enough free space; otherwise,  
use the Informix tbmonitor to create a new database space with the name  
“statsdbspace”. Remember the database space name (“statsdbspace, “atcsspace”,  
“mcsspace”, etc.) as the installation scripts will prompt for it later.  
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INSTALLATION & CONFIGURATION  
Attendant Console Statistics Operations Manual  
Installation Procedure  
This section describes the procedures to install the Attendant Console Statistics  
application software. Follow the procedure below to install the software.  
Note:  
Some keyboards use a marked Return key for the carriage return function. Other  
keyboards mark this function key as Enter. The installation procedure will iden-  
tify this function as Return (Enter). When the procedure indicates, use the appro-  
priate marked key on your particular keyboard.  
To begin the Console Stats software  
installation, type apmadm at the UNIX  
login prompt and press Enter.  
login: apmadm  
password:  
(If your apmadmaccount requires a  
password, enter the apmadm”  
password at the subsequent password  
prompt.)  
NEC America  
APM Administration  
Wed - Oct 31, 1996  
APM Administration Main Menu.  
APM Platform Release Rel2.3 (May 22, 1996)  
Type iin the Enter Option: [ ]field  
to select Installation of Applications/  
Packagesand press Enter.  
Main Menu  
APM  
Debug Facilities  
Halt APM System  
File Archive  
Note:  
The APM Platform release and date  
Installation of Applications/Packages  
may vary from this example.  
PBX Simulator  
Removal of Packages  
Start-up APM System  
Logout  
UNIX  
Enter Option: [i]  
APM Status: ACTIVE  
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Attendant Console Statistics Operations Manual  
INSTALLATION & CONFIGURATION  
NEC America  
APM Administration  
Wed - Oct 31, 1996  
Console Stats is an application. When  
prompted for the package to be  
installed, type applicationsand press  
Enter.  
Installation of Applications/Packages  
Available Packages are:  
applications asl mtl tcpip  
Enter Package to be installed: applications  
uapname  
uucp  
x25  
NEC America  
APM Administration  
Wed - Oct 31, 1996  
You are asked to select the installation  
media. Type Ffor Floppy Disk  
Deviceand press Enter.  
Installation of Applications/Packages  
Available Packages are:  
Note:  
will be a 3.5 inch type.  
The standard Floppy Disk Device  
applications  
asl  
mtl  
tcpip  
uapname  
uucp  
x25  
Enter Package to be installed: applications  
Release Media Devices are:  
(F)loppy Disk Device  
(C)artridge Tape Device  
Enter Release Media Device: F  
Next, you are requested to insert the  
Attendant Console Statistics  
installation diskette in the Floppy Disk  
Device.  
Install Procedure  
Installing from /dev/fd0  
Insert OAI Application/Update Release Media #1  
Enter <Return> to continue:  
Insert the diskette and press Enter to  
continue.  
Note:  
The Attendant Console Statistics  
installation diskette will be a 3.5 inch type.  
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The screen displays the files as they are  
loaded from the media. Some files may  
scroll off the screen, until all the files  
from the diskette have been processed.  
Install Procedure  
Installing from /dev/fd0  
Insert OAI Application/Update Release Media #1  
Enter <Return> to continue:  
Copying ........  
tar: blocksize = 20  
x oai/app/consoleStats/install/etc/updstats.Z, 112163 bytes, 220 tape blocks  
x oai/app/consoleStats/install/etc/swpcall.Z, 115463 bytes, 226 tape blocks  
x oai/app/consoleStats/install/etc/swpattl.Z, 114652 bytes, 224 tape blocks  
x oai/app/consoleStats/install/bluebars1.Z, 562 bytes, 2 tape blocks  
x oai/app/consoleStats/install/bluebars2.Z, 343 bytes, 1 tape blocks  
You are asked if all of the application  
release media (diskettes) have been  
processed. Type nfor any additional  
diskettes for Console Stats. When all  
diskettes have been loaded, type y’  
(yes) and press Enter.  
.
x oai/app/consoleStats/install/stats_ins.Z, 5263 bytes, 11 tape blocks  
.
x oai/app/consoleStats/install/createAccounts.Z, 947 bytes, 2 tape blocks  
x oai/app/consoleStats.ins, 2050 bytes, 5 tape blocks  
x oai/chksum_app, 5259 bytes, 11 tape blocks  
Note:  
The number of bytes, tape blocks,  
Has all release media been loaded [y or n] ? y  
and/or files may vary from this example.  
APM installation begins, processing all  
of the Console Stats installation files  
and checking them for correctness. The  
screen indicates the status of this  
installation.  
OAI Platform is at revision 5 for machine i386 (May 22 1996 Rel2.3)  
consoleStats  
Revision: 6machine type: i386  
Version: Ver3.1.0  
Processing, please wait...  
Validating installed files  
..............  
Validation Completed  
Note:  
Some revisions and dates may vary  
from this example.  
Looking for installation scripts  
Installing the Release Files  
Processing files  
NEC America  
Console Statistics  
Wed - Oct 31,1996  
Select the installation option for  
Console Stats. For a new installation,  
type Iand press Enter. The  
Installation Options  
installation of files will now begin.  
[I]nstall  
[U]pgrade  
If performing an upgrade, type U and  
press Enter. If you wish to Cancel the  
installation at this time, type Cand  
press Enter.  
[C]ancel Installation  
Enter Option  
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INSTALLATION & CONFIGURATION  
NEC America  
Console Statistics  
Wed - Oct 31,1996  
Screen messages show the installation  
and backup directories being installed.  
Creating installation directories  
Creating backup directories  
NEC America  
Console Statistics  
Wed - Oct 31,1996  
For Console Stats installation, certain  
files must be modified that require  
rootprivileges.  
Super User (root) privileges are required to create the Console Statistics  
user accounts.  
Please enter the Super User Password:  
Type your rootpassword and press  
Enter to continue the installation.  
Various messages will show the  
progress of the installation.  
Removing the old Console Statistics user accounts...  
Creating the stats user account...  
Deleting the password for user: stats  
Password change is forced for stats.  
Creating the statsadm user account...  
Deleting the password for user: statsadm  
Password change is forced for statsadm.  
Note:  
An incorrect password entry will  
cancel the install and return you to the APM  
Administration Main Menu.  
Configuring Informix to go on-line when the system is booted...  
Installing the ansi_nec terminal information...  
NEC America  
Console Statistics  
Wed - Oct 31,1996  
Status messages show the installation of  
various files.  
Installing login scripts...  
Installing APM database files...  
Installing config files...  
Installing executable files...  
Updating APM Configuration files...  
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Attendant Console Statistics Operations Manual  
NEC America  
Console Statistics  
Wed - Oct 31,1996  
Status messages show the installation  
and configuration of the first Console  
Stats main component.  
Configuring StatLogger  
autocfg running...  
At the prompt, press Enter to continue  
autocfg: StatLogger  
application configured.  
the installation.  
autocfg terminated normally.  
Press Return to continue installation  
NEC America  
Console Statistics  
Wed - Oct 31,1996  
Status messages show the installation  
and configuration of the second  
Console Stats main component.  
Configuring StatPatroller  
autocfg running...  
At the prompt, press Enter to continue  
autocfg: StatPatroller  
application configured.  
the installation.  
autocfg terminated normally.  
Press Return to continue installation  
NEC America  
Console Statistics  
Wed - Oct 31,1996  
Read this screen message carefully.  
The Console Statistics Informix database may be installed now if an Informix  
database space has been created. This may be an existing database space used  
by other applications, or a new space dedicated to Console Statistics. If the  
database does not exist at this time, type ’N’ when prompted below. The  
Console Statistics Informix database can be created later using the Informix  
tbmonitor utility to create the database space, and then using the Console  
Statistics Administration utility to create the database and build the  
indices.  
At the prompt, type yor nand press  
Enter.  
WARNING: If an Informix database already exists for Console Statistics, it  
will be destroyed before the new database is installed, and all  
data will be lost.  
Do you want to install the Console Statistics Informix database now? (y/n)  
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INSTALLATION & CONFIGURATION  
NEC America  
Console Statistics  
Wed - Oct 31,1996  
If HCS or MCS is currently installed,  
the atcsspaceor mcsspacedatabase  
spaces may also be used by Console  
Stats-- if there is enough free space.  
Please enter the Informix database space name: [statsdbspace]  
You entered [statsdbspace], is this correct (y/n)  
If not, type the Console Stats default  
database space name statsdbspace’  
and press Enter.  
At the prompt, verify the database space  
name. If correct, type yand press  
Enter.  
NEC America  
Console Statistics  
Wed - Oct 31,1996  
Ensure there is no existing Console  
Stats database or that the existing  
database has been backed-up before  
proceeding.  
Ready to install Console Statistics Database in statsdbspace  
WARNING: If an Informix database already exists for Console Statistics, it  
will be destroyed before the new database is installed, and all  
data will be lost.  
At the prompt, type yand press Enter  
to continue.  
Do you want to continue? (y/n)  
NEC America  
Console Statistics  
Wed - Oct 31,1996  
Status messages show the installation of  
the new database.  
Removing the old Console Statistics Informix database...  
Installing the new Console Statistics Infomrix database...  
Building the Console Statistics Informix database indices...  
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Attendant Console Statistics Operations Manual  
NEC America  
Console Statistics  
Wed - Oct 31,1996  
Status messages show the progress of  
the Console Stats installation. When all  
files have been set-up by the installer,  
the Console Stats installation is  
complete.  
Setting up info files...  
Old files saved in /tmp/stats0, the system deletes these after 7 days.  
Apm should now be Terminated and then Re-Initialized and the appropriate  
Console Statistics APM Database files should be modified.  
Press Enter to exit this screen and  
return to the APM Main Menu.  
Installation Complete.  
Press Return  
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Attendant Console Statistics Operations Manual  
INSTALLATION & CONFIGURATION  
After Installation  
The Console Stats application can be used with the Hospitality Center System  
(HCS) or Medical Center System (MCS) applications. If Console Stats is to be used  
with either of these applications, perform the following steps as appropriate:  
HCS Configuration  
If HCS is to be used with Console Statistics, then HCS must be configured as  
follows:  
Step 1:  
Halt all HCS applications.  
Step 2:  
Add the following line to /oai/app/hcs/cfg/Matcsii.cfg:  
-
/oai/app/stats/cfg/api.cfg  
Step 3:  
Create a file called /oai/app/hcs/cfg/Mserver.cfgand insert the  
following line:  
-
/oai/app/stats/cfg/api.cfg  
Step 4:  
Use the APM Administrator to set the User Defined #13 value of all  
HCS_ServerX applications (HCS_Server1, HCS_Server2, etc.) to the  
following:  
-
/oai/app/hcs/cfg/Mserver.cfg  
Step 5:  
Restart all HCS applications.  
MCS Configuration  
If MCS is to be used with Console Statistics, then MCS must be configured  
as follows:  
Step 1:  
Halt all MCS applications.  
Step 2:  
Add the following line to /oai/app/mcs/menus/Mcs.cfg:  
-
/oai/app/stats/cfg/api.cfg  
Step 3:  
Create a file called /oai/app/mcs/menus/Mserver.cfgand insert the  
following line:  
-
/oai/app/stats/cfg/api.cfg  
Continue to Steps 4 and 5 on the next page...  
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Attendant Console Statistics Operations Manual  
MCSConfiguration  
(Cont.)  
Step 4:  
Use the APM Administrator to set the User Defined #10 value of all  
Mcs_ServerX applications(Mcs_Server1, Mcs_Server2, etc.) to the  
following:  
-
/oai/app/mcs/menus/Mserver.cfg  
Step 5:  
Restart all MCS applications.  
Proceed to the next page to configure the APM and various components...  
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Attendant Console Statistics Operations Manual  
INSTALLATION & CONFIGURATION  
Application Configuration  
Since Console Stats is internally supported by the APM, its two components must  
be configured in the APM environment. This section provides the information that  
must be entered into the APM configuration file.  
Console Stats is set-up in the APM system using the Add function of the  
Application Configuration option on the APM System Administration menu.  
A Note on Selecting Commands  
In the following procedures, a step may call for pressing the Tab key to select  
a command. It may be necessary to press the Tab key multiple times in order  
to select the specific command. When reading a step, understand to press the  
Tab key (as needed) to select the specified command.  
APM System  
Configuration  
Follow the steps to configure the APM system for Console Stats.  
Step 1:  
Step 2:  
Step 3:  
Enter the APM option from the APM Platform Management menu.  
Enter the System Administrator password at the APM password screen.  
Select the Application Configuration option from the System  
Administration menu.  
Console Stats  
Console Stats has two components that must be configured through the APM.  
Components  
StatPatroller Clears the database of old records, clears directories of old  
reports and old log files, and date-stamps the log files.  
StatLogger  
Logs attendant on-line, off-line, login, and logout messages. It  
also logs call messages incoming, answer, abandon, recall,  
and release. Messages are logged in the Informix database.  
Proceed to the next page to define these components...  
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Attendant Console Statistics Operations Manual  
Component  
Define the two components exactly as shown in the table:  
Characteristics  
Characteristic  
OAI Application  
StatPatroller  
StatLogger  
N
N
N
N
N
Y
CRT Application  
Communication Queue  
Parameter  
Definition  
OAI Application  
Whether (Yes or No) the component communicates  
with the NEAX2400 using OAI processes.  
CRT Application  
Whether (Yes or No) the component runs on the same  
screen as the APM, rendering the APM temporarily  
inaccessible.  
Communication Queue  
Whether (Yes or No) the component needs an IPC  
queue to communicate with other processes.  
Proceed to the next page to set the Primary Configuration Parameters...  
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INSTALLATION & CONFIGURATION  
Primary  
Configuration  
Parameters  
From the APM Configuration Entry screen, configure each component as follows.  
All parameters marked with asterisks (*) should be entered exactly as shown. The  
rest of the entries in the table below are just examples.  
StatPatroller  
Values  
StatLogger  
Values  
Parameter  
Application Name  
StatPatroller  
StatLogger  
Executable Filename*  
Group*  
/oai/app/stats/bin/patroller  
/oai/app/stats/bin/logger  
STATS  
I(gnore)  
N(o)  
STATS  
I(gnore)  
N(o)  
Response Mode*  
Initialization Batch  
Termination Mode*  
Standard Output  
Number of Restarts  
Queue Key  
T(erminate)  
/dev/null  
0
M(essage)  
/dev/null  
0
112  
Parameter  
Definition  
Application Name  
The name to be displayed in the APM menus. This name  
is displayed as it is entered here i.e., capital letters,  
lowercase, etc.  
Executable Filename* The path name of the executable file.  
Group*  
The group that the component belongs to. Make no entry.  
Response Mode*  
The action that the APM is to take with the component  
should a member of the group terminate.  
Initialization Batch  
Whether (Yes or No) the component is to be initialized  
automatically when the OAI system is initialized.  
Termination Mode*  
Standard Output  
How the APM is to notify the component to terminate.  
Where any output is sent.  
Number of Restarts  
How many times the APM may restart the component  
after it terminates in error.  
Queue Key  
The interprocess communication key by which the  
component communicates with other processes.  
This completes the configuration of Console Stats into the APM.  
Proceed to the next page to review database support for Console Stats...  
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Attendant Console Statistics Operations Manual  
Database Support  
Console Stats requires one database of its own in the APM. The Console Stats  
database (statcfg) was loaded during software installation from the release media  
and contains default field entries, most of which should not be changed without  
first consulting an NEC representative. The statcfg database structure and contents  
are described in the table below:  
App. File  
Definition  
(Statcfg)  
Master  
Database  
(statcfg)  
Master File Definition  
(statcfg)  
Field Name  
Type  
Size  
Min.  
Max.  
Data Type  
Default Entry  
Value Value  
Automated Reports Dir  
Non-Automated Reports Dir  
Login Reports Dir  
A
A
A
A
A
A
N
N
A
A
25  
25  
25  
25  
25  
9
ASCII  
ASCII  
/oai/log/stats/arpts  
/oai/log/stats/narpts  
ASCII  
/oai/log/stats/lrpts  
Log Directory  
ASCII  
/oai/log/stats  
Report Generator Process  
Database Name  
ASCII  
/oai/app/stats/bin/rptgen  
ASCII  
statsdb  
365  
50  
Max Days to Keep Records  
Max DB Records to Query  
Attendant Statistics  
3
1
1
730  
50  
Short Integer  
Short Integer  
ASCII  
2
1
Y
Call Queue Statistics  
1
ASCII  
Y
The only field in this database whose entry should be changed is the Max Days to  
Keep Records. This value reflects the number of days for which attendant data is  
maintained in the database and can be any number of days, from 1 to 730. If you  
need to change this value, use the Database Administration option on the APM  
System Administration Menu. Refer to the APM Operations Manual for more  
detailed instructions.  
Proceed to the next page to initialize the Console Stats components...  
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INSTALLATION & CONFIGURATION  
Initialize  
The two Console Stats components must be initialized from the APM as follows:  
Components  
StatLogger Component  
Follow the steps below to initialize the StatLogger component:  
Step 1:  
Step 2:  
On the APM System Operations Menu, select the Non-CRT  
Application Control option.  
Use the Initialize command to start up the StatLoggercomponent.  
StatPatroller Component  
Follow the steps below to initialize the StatPatroller component:  
Step 1:  
Step 2:  
Step 3:  
On the APM System Administration Menu, select Control Options.  
On the Application Selection screen, select StatPatroller.  
On the Application Control Options screen, create a schedule for  
StatPatroller to automatically initialize every midnight by making the  
following entries:  
Minute (0-59):  
Hour of Day (0-23):  
Day of Month (1-31):  
Month of Year (1-12):  
Day of Week (0-6):  
0
0
*
*
*
This completes all the application configuration.  
Proceed to the next page to start-up the Console Stats application...  
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Attendant Console Statistics Operations Manual  
Application Start-Up  
Logging in to  
Console Stats  
The Console Stats application executes on a UAP (User Application Processor).  
From the UAP terminal, follow the steps below to login and start Console Stats:  
Step 1:  
At the Login: prompt, type stats(lower case) and press Enter.  
-
If the system is configured for a password, a password prompt will be dis-  
played. Type your password at the prompt and press Enter.  
Step 2:  
The Console Stats application will start and display the Main Menu  
screen. See Figure 2-1.  
General Key Use  
Throughout Console Stats, the keys shown in the table will produce the associated  
action:  
Key  
Enter or Return  
Action  
Accept a chosen selection or field entry  
Exit the current screen or window  
Escape  
Tab  
Move to the next field on the screen or window  
Move to the previous field on the screen or window  
Back Tab  
Down Arrow  
Move down one line in a scrolling window or selection list  
Move to the next field on the screen or window  
Up Arrow  
Move up one line in a scrolling window or selection list  
Move to the next field on the screen or window  
Left Arrow  
Right Arrow  
Backspace  
Delete  
Move left one character in a field  
Move right one character field  
Move left one character in a field, then delete the character  
Delete the current character in a field  
Home  
Move to the first character in a field  
Move to the first line in a scrolling window  
End  
Move to the last character in a field  
Move to the last line in a scrolling window  
Page Up  
Move up one page in a scrolling window  
Move down one page in a scrolling window  
Page Down  
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INSTALLATION & CONFIGURATION  
Main Menu  
Following the Console Stats login, the Console Stats Main Menu will be displayed  
(Figure 2-1).  
Figure 2-1 Main Menu Screen  
Console Stats call processing reports can be designed with statistics to be computed  
by hour or by day over a definable range of time or for today only. For example,  
Console Stats can calculate the amount of time out of every hour that all logged-in  
and active attendants spent talking to callers over the past week. The format for this  
report would contain these settings:  
Time Interval:  
Statistic:  
Hourly  
Total Talk Time  
The range of time set for this formatted report when it is being generated on August  
17, 1999 would look like this:  
Starting Date:  
Starting Time:  
Ending Date:  
Ending Time:  
08/17/1999  
08:00 AM  
08/10/1999  
08:00 AM  
The Console Stats Main Menu shows the sequential approach to report production.  
The first step is to create a format the report, giving it a name and identifier (for  
storage and retrieval), naming the interval by which its statistics are calculated  
(e.g., by hour), and naming the specific statistics that are to be calculated from  
call processing data.  
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Attendant Console Statistics Operations Manual  
Main Menu (Cont.)  
The second step is to generate the formatted report or schedule it for automatic  
generation. Generating the report involves naming the range of time over which  
the formatted statistics are to be calculated from the call processing data  
collected for that time (for instance, over the past three days) and showing  
whether the report is to be displayed, printed, and/or saved. Scheduling  
automatic report generation involves naming a time at which the formatted  
report will be generated, either once or on a recurring basis.  
Lastly, formatted and generated reports can be viewed and printed.  
Main Menu  
Options  
This sequence (described above) to produce a report is reflected in the Main Menu  
(Figure 2-1) options.  
Report Formats  
Create formats for reports of statistics calculated by  
attendant or by the types of calls that are queued for and  
by attendants.  
Report Generation Generate a formatted report of statistics calculated from  
call processing data collected before. Note that reports  
formatted with a Current interval can only be generated  
through this option. They cannot be scheduled for  
automatic generation.  
Automated Report Schedule the specific time at which a formatted  
Generation  
report is automatically generated once or on a recurring  
basis. Note that only reports formatted for statistics  
calculated by the hour and by the day  
can be scheduled for automatic generation.  
Report Viewing Display existing attendant login, automated and non-  
automated reports for viewing and printing.  
Route Groups  
Create trunk route groups  
Station Groups Create station groups  
These option selections and their functions are described in detail in other chapters  
of this manual. Refer to the following:  
Report Formats  
See Chapter 3  
Report Generation See Chapter 4  
Automated Report See Chapter 5  
Generation  
Report Viewing  
Route Groups  
Station Groups  
See Chapter 6  
See Chapter 7  
See Chapter 8  
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INSTALLATION & CONFIGURATION  
Selecting Menu  
Options  
Select menu options from the screen using the Up and Down arrow keys to  
highlight the desired function. Each menu selection can also be selected by a  
specific Hot Keycharacter, displayed in Bold.  
For example: Report Formats  
Report Viewing  
Typing F will select Report Formats function, and V will select the Report Viewing  
function. Look for the Hot Keys on each menu screen.  
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Attendant Console Statistics Operations Manual  
Quit  
Console Stats  
Follow the steps to quit the Console Stats application:  
Step 1:  
Step 2:  
Go to the Console Stats Main Menu (Figure 2-1).  
Use the UP and DOWN arrow keys to select Quit from the menu and  
press Enter.  
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REPORT FORMATS  
Chapter 3 REPORT FORMATS  
The Report Formats option from the Console Stats Main Menu provides options  
to define new report formats; and find, modify, delete, and print existing reports.  
All display screens, windows, menus and procedures are described in the following  
sections of this chapter.  
Using Report Formats  
Use the Report Formats option to design reports for attendant activity (Attendant  
Reports) or for specific types of calls that are queued for and by attendants (Queue  
Reports). Report formats can also be designed for Route Groups and Station  
Groups. Each type of report (Attendant, Queue, Route Group, Station Group)  
contains a standard set of statistical data that can be generated.  
Report Statistics  
Attendant Report Statistics  
Attendant reports can contain statistics specific to Attendant call handling.  
Statistic  
Description  
Inbound Calls Answered  
Inbound Talk Time  
Total number of inbound calls that were answered by the attendant, including recalls.  
The total time that the attendant was connected to inbound callers.  
Inbound Talk Percentage  
Inbound Average Duration  
Inbound Minimum Duration  
Inbound Maximum Duration  
Outbound Calls Placed  
Outbound Talk Time  
The percentage of total time that the attendant spent logged in and connected to inbound callers.  
The average time that the attendant spent connected to an inbound caller.  
The shortest time that the attendant spent connected to an inbound caller.  
The longest time that the attendant spent connected to an inbound caller.  
Total number of outbound calls that were placed by the attendant.  
The total time that the attendant was connected to outbound calls.  
Outbound Talk Percentage  
Outbound Average Duration  
Outbound Minimum Duration  
The percentage of total time that the attendant spent connected to an outbound caller.  
The average time that the attendant spent connected to an outbound caller.  
The shortest time that the attendant spent connected to an outbound caller.  
Outbound Maximum Duration The longest time that the attendant spent connected to an outbound caller.  
Idle Time  
The total time that the attendant was logged in but not connected to an inbound or outbound call.  
Idle Percentage  
The percentage of total time that the attendant spent logged in and not connected to an inbound or  
outbound call.  
Idle Average Duration  
Idle Minimum Duration  
Idle Maximum Duration  
The average time that the attendant spent logged in but not connected to an inbound or outbound  
call.  
The shortest time that the attendant spent logged in but not connected to an inbound or outbound  
call.  
The longest time that the attendant spent logged in but not connected to an inbound or outbound  
call.  
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REPORT FORMATS  
Attendant Console Statistics Operations Manual  
Using Report Formats (Cont.)  
Queue Report Statistics  
Queue Reports can contain statistics specific to the attendant call queue. Statistics  
are available for the following types of calls: Internal, external, attendant transfers,  
station transfers, held camp calls and those that time out, paged calls, parked calls  
and those that time out, held calls and those that time out, no-answer calls that time  
out, off-hook alarms, Common Control Switching Arrangement (CCSA), foreign  
exchange, tie trunks, Wide Area Telephone Service (WATS), priority, forwarded,  
and vacant. These statistics are described in the following table:  
Statistic  
Description  
Inbound Calls Received  
Inbound Calls Answered  
Inbound Calls Abandoned  
Total number of inbound calls that were received.  
Total number of inbound calls that were answered.  
Total number of inbound calls that were abandoned before they were answered.  
Inbound Percentage Answered The percentage of inbound calls that were answered.  
Inbound Percentage  
Abandoned  
The percentage of inbound calls that were abandoned before they were answered.  
Inbound Average Wait Time  
The average time a caller had to wait before the call was answered, the caller abandoned, or it was  
recalled to another queue.  
Inbound Minimum Wait Time  
The shortest time a caller had to wait before the call was answered, the caller abandoned, or it was  
recalled to another queue.  
Inbound Maximum Wait Time The longest time a caller had to wait before the call was answered, the caller abandoned, or it was  
recalled to another queue.  
Outbound Calls Placed  
Total number of outbound calls that were placed by the attendant.  
Outbound Average Duration  
Outbound Minimum Duration  
The average time that the attendant spent connected to an outbound caller.  
The shortest time that the attendant spent connected to an outbound caller.  
Outbound Maximum Duration The longest time that the attendant spent connected to an outbound caller.  
Route and Station Group Reports Statistics  
Route and Station Group reports statistics are specific to outbound trunk and  
station operations.  
Outbound Calls Placed  
Total number of outbound calls that were placed by all attendants to routes (in the specified route  
group) or to stations (in the specified station group).  
Outbound Average Duration  
Outbound Minimum Duration  
The average time that all attendants spent connected to an outbound caller over routes (in the  
specified route group) or over stations (in the specified station group).  
The shortest time that all attendants spent connected to an outbound caller over routes (in the  
specified route group) or over stations (in the specified station group).  
Outbound Maximum Duration The longest time that all attendants spent connected to an outbound caller over routes (in the  
specified route group) or over stations (in the specified station group).  
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Attendant Console Statistics Operations Manual  
REPORT FORMATS  
Using Report Formats (Cont.)  
Intervals of  
Statistics  
Every report format must include the interval during which the statistics are  
calculated. The interval can be designated as hourly, daily, or the current day and  
does not include the specific dates or times. Those are named when the report is  
actually generated (See Report Generation option on the Console Stats main  
menu).  
Hourly - Hourly reports calculate statistics every hour for every attendant or  
queue during the time period shown in report generations.  
Daily - Daily reports calculate statistics for every attendant or queue during the  
day shown in report generation.  
Current - Current reports calculate statistics every hour for every attendant or  
queue for today, from the given starting time until the present time.  
Example Reports  
See Appendix A of this manual for selected example reports and formats.  
Procedure  
Overview  
The overall sequence for designing a report is the following:  
Create a report format by choosing statistical data that the report is to contain  
and placing that data into the sequence in which it is to appear.  
Specify a time period over which the data is to be generated -- daily, hourly, or  
for today only.  
When a report format is complete, the report can be generated for a set period  
of time using either the Report Generation or the Automated Report  
Generation options on the Main Menu (see Chapters 4 and 5).  
Existing report formats can be modified, deleted, viewed, and printed. The specific  
step-by-step procedures for all these functions are described in the following  
sections of this chapter.  
A Note on Selecting Commands  
-
In the following procedures, a step may call for pressing the Tab key to select  
a command. It may be necessary to press the Tab key multiple times in order  
to select the specific command. When reading a step, understand to press the  
Tab key (as needed) to select the specified command.  
-
Commands can also be selected by pressing their associated ’Hot Key’,  
displayed in BOLD.  
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REPORT FORMATS  
Attendant Console Statistics Operations Manual  
Report Formats Menu  
Step 1:  
From the Console Stats Main Menu (Figure 3-1), use the Up and DOWN  
arrow keys to highlight to select the Report Formats option and press  
Enter.  
Figure 3-1 Main Menu - Report Formats Selection  
Step 2:  
The Report Formats menu screen will be displayed (Figure 3-2). The  
Report Formats screen options are described in detail in the following  
sections of this chapter.  
Figure 3-2 Report Formats Screen  
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Attendant Console Statistics Operations Manual  
REPORT FORMATS  
Attendant, Queue, Route, & Station Report Formats  
The overall procedures for creating, finding, modifying, deleting, and printing  
report formats are identical for each type of report. In the following procedures,  
make the appropriate menu selection (where indicated) for the type of report format  
desired.  
Adding a Report  
Format  
This procedure will create a new report format. Follow the steps to add a format:  
Step 1:  
From the Console Stats Main Menu (Figure 3-1), select the Report  
Formats option and press Enter. The Report Formats menu screen  
(Figure 3-2) will be displayed  
Step 2:  
From the Report Formats menu (Figure 3-2), select the desired type of  
report (Attendant, Queue, Route, Station) option and press Enter. The  
associated screen will be displayed (Figure 3-3).  
Figure 3-3 Example Attendant Reports Screen  
Note:  
The specific reports screen shows all existing reports in the left window. The right  
window shows the current detail settings for the report highlighted in the left win-  
dow.  
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REPORT FORMATS  
Attendant Console Statistics Operations Manual  
Attendant, Queue, Route, & Station Report Formats (Cont.)  
Adding a Report  
Format (Cont.)  
Step 3:  
Use the Tab key to select the Add option at the bottom of the screen and  
press Enter. The Add a Report Format window will be displayed (Figure  
3-4).  
Figure 3-4 Add A Report Format Window  
Step 4:  
Step 5:  
Enter a unique name (using up to 35 characters) that will identify the  
report format in the Report Title field, and press Enter.  
The Time Interval field defines the time period duration which data will  
be collected for the report. A pop-up window will display listing the  
values Hourly, Daily, and Current. Using the UP and DOWN arrow  
keys, highlight to select the desired interval and press Enter.  
Step 6:  
Enter a unique four-character ID in the Report Identifier field and press  
Enter. Console Stats combines this ID with the ending month, day, and  
hour for any report generated from this format to build the filename under  
which it is saved.  
Step 7:  
Step 8:  
When the Statistic 1 field is selected, a pop-up window lists the four  
types of statistics (None, Inbound, Outbound, Idle). Using the UP and  
DOWN arrow keys, highlight to select the desired type and press Enter.  
A second pop-up window now lists the statistic values associated with the  
selected type from Step 7. Only the statistic values for the selected type  
(None, Inbound, Outbound, Idle) will be listed in the window. Use the UP  
and DOWN arrow keys to move the highlight bar to the desired statistic  
value and press Enter. The selected statistic will be displayed in the  
Statistic 1 field and another pop-up window will be displayed.  
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Attendant Console Statistics Operations Manual  
REPORT FORMATS  
Attendant, Queue, Route, & Station Report Formats (Cont.)  
Adding a Report  
Format (Cont.)  
Step 9:  
From the pop-up window, highlight to select the second report statistic  
type for the Statistic 2 field and press Enter. Continue the selection  
through all desired remaining report statistic fields.  
Step 10:  
When all desired statistics have been added to the report, select None  
from the statistic type pop-up window and press Enter.  
Note:  
Note:  
The None option can be selected at any time when all desired statistics have been  
chosen for the report. When the None option is selected all remaining Statistic  
fields will show None.  
This report format can be cleared at anytime by selecting the Clear option at the  
bottom of the window. Using the Tab key, select the Clear option and press Enter.  
All fields will be cleared on the Add a Report Format window.  
Step 11:  
Use the Tab key to select the Ok option at the bottom of the window and  
press Enter to save this report format.  
-
If more report formats are to be added, repeat Steps 4-10.  
Step 12:  
If finished with the Add a Report Format function, use the Tab key to  
select the Exit option at the bottom of the window and press Enter to  
return to the specific reports screen (Figure 3-3).  
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REPORT FORMATS  
Attendant Console Statistics Operations Manual  
Attendant, Queue, Route, & Station Report Formats (Cont.)  
Finding a Report  
Format  
This procedure will find an existing report format. Follow the steps to find a  
format:  
Step 1:  
From the Console Stats Main Menu (Figure 3-1), select the Report  
Formats option and press Enter. The Report Formats menu screen  
(Figure 3-2) will be displayed  
Step 2:  
From the Report Formats menu (Figure 3-2), select the desired type of  
report (Attendant, Queue, Route, Station) option and press Enter. The  
associated screen will be displayed (Figure 3-5).  
Figure 3-5 Example Queue Reports Screen  
Note:  
The specific reports screen shows all existing reports in the left window. The right  
window shows the current detail settings for the report highlighted in the left win-  
dow.  
Continue to Step 3 on the next page...  
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Attendant Console Statistics Operations Manual  
REPORT FORMATS  
Attendant, Queue, Route, & Station Report Formats (Cont.)  
Finding a Report  
Format (Cont.)  
Step 3:  
Use the Tab key to select the Find option at the bottom of the screen and  
press Enter. The Find a Report Format window will be displayed (Figure  
3-6).  
Figure 3-6 Find A Report Format Window  
Step 4:  
At the Find By field, use the UP and DOWN arrow keys to select either  
Title or Identifier from the pop-up window and press Enter.  
-
If Title is selected, the Title field will be displayed. Enter the report title  
to be found. The * character may be used as a wildcard at the end of the  
string (Example: Bob*will find the first report with a title that contains  
Bobas the first three characters of the report title).  
-
If Identifier is selected, the Identifier field will be displayed. Enter the  
report identifier to be found.  
Step 5:  
When the Title or Identifier has been entered, use the Tab key to select  
the Ok option at the bottom of the screen and press Enter. A search will  
now begin for the specified report.  
-
If a match is found, the Find a Report Format window is popped  
down.The Attendant Reports screen now shows the found report format  
highlighted in the left Report Titles window, and the specified report for-  
mat details displayed in the right Report Details window.  
-
-
If more than one match is found, each time the Find option is selected  
the next match will be highlighted.  
If a match is not found, the Find a Report Format window remains visible  
and an error message is displayed near the bottom of the screen.  
Step 6:  
Step 7:  
To begin another search, repeat Steps 3-5.  
If finished with this specific reports function, use the Tab key to select  
the Exit option at the bottom of the screen and press Enter to return to  
the Report Formats menu screen (Figure 3-2).  
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REPORT FORMATS  
Attendant Console Statistics Operations Manual  
Attendant, Queue, Route, & Station Report Formats (Cont.)  
ModifyingaReport  
Format  
This procedure will modify an existing report format. Follow the steps to modify a  
format:  
Step 1:  
From the Console Stats Main Menu (Figure 3-1), select the Report  
Formats option and press Enter. The Report Formats menu screen  
(Figure 3-2) will be displayed  
Step 2:  
From the Report Formats menu (Figure 3-2), select the desired type of  
report (Attendant, Queue, Route, Station) option and press Enter. The  
associated screen will be displayed (Figure 3-7).  
Figure 3-7 Example Route Reports Screen  
Note:  
The specific reports screen shows all existing reports in the left window. The right  
window shows the current detail settings for the report highlighted in the left win-  
dow.  
Step 3:  
At the specific reports screen, use the UP and DOWN arrow keys to  
select the report format to modify from the left Report Titles window.  
-
More than one report format can be selected. Highlight each desired re-  
port format to modify and press Enter. Continue this to select any addi-  
tional report formats to modify.  
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Attendant Console Statistics Operations Manual  
REPORT FORMATS  
Attendant, Queue, Route, & Station Report Formats (Cont.)  
ModifyingaReport  
Format (Cont.)  
Step 4:  
With the report format(s) selected, use the Tab key to select the Modify  
option at the bottom of the screen and press Enter. The Modify a Report  
Format window (Figure 3-8) will be displayed.  
Figure 3-8 Modify A Report Format Window  
Step 5:  
Step 6:  
Step 7:  
If needed, modify the Interval field selecting between Hourly, Daily, or  
Current and press Enter.  
If needed, modify the Identifier field by entering a new unique four-  
character ID and press Enter.  
If needed, modify the Statistic 1 field. Select the statistic type from the  
pop-up window and press Enter. Then select the associated statistic from  
the second pop-up window, and press Enter. Repeat this through the  
remaining Statistics fields to modify.  
Step 8:  
When modifications to the report format are complete, use the Tab key  
to select the Ok option at the bottom of the window and press Enter to  
save the changes. The specific reports screen will again be displayed.  
-
If more than one report format was marked to modify (Step 3), a new  
Modify a Report Format screen will now be displayed showing the next  
report format selected to modify. Repeat Steps 5-8.  
Note:  
At anytime BEFORE saving the changes (Step 8), the original settings for the se-  
lected report format can be restored. Using the Tab key, select the Clear option  
at the bottom of the screen and press Enter. The prior settings for the report for-  
mat will be displayed on the screen.  
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REPORT FORMATS  
Attendant Console Statistics Operations Manual  
Attendant, Queue, Route, & Station Report Formats (Cont.)  
ModifyingaReport  
Format (Cont.)  
Step 9:  
If finished with the specific reports function, use the Tab key to select  
the Exit option at the bottom of the screen and press Enter to return to  
the Report Formats screen (Figure 3-2).  
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REPORT FORMATS  
Attendant, Queue, Route, & Station Report Formats (Cont.)  
Deleting a Report  
Format  
This procedure will delete an existing report format. Follow the steps to delete a  
format:  
Step 1:  
From the Console Stats Main Menu (Figure 3-1), select the Report  
Formats option and press Enter. The Report Formats menu screen  
(Figure 3-2) will be displayed  
Step 2:  
From the Report Formats menu (Figure 3-2), select the desired type of  
report (Attendant, Queue, Route, Station) option and press Enter. The  
associated screen will be displayed (Figure 3-9).  
Figure 3-9 Example Station Reports Screen  
Note:  
The specific reports screen shows all existing reports in the left window. The right  
window shows the current detail settings for the report highlighted in the left win-  
dow.  
Step 3:  
At the specific reports screen, use the UP and DOWN arrow keys to  
highlight to select the report format to delete from the left Report Titles  
window and press Enter.  
-
More than one report format can be selected. Highlight each desired re-  
port format to delete and press Enter. Continue this to select any addi-  
tional report formats to delete.  
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REPORT FORMATS  
Attendant Console Statistics Operations Manual  
Attendant, Queue, Route, & Station Report Formats (Cont.)  
Deleting a Report  
Format (Cont.)  
Step 4:  
With the report format(s) selected, use the Tab key to select the Delete  
option at the bottom of the screen and press Enter. The Delete a Report  
Format window (Figure 3-10) will be displayed showing the selected  
report to delete.  
Figure 3-10 Delete a Report Format Window  
Step 5:  
Note:  
-
To delete the displayed report format, use the Tab key to select the Ok  
option at the bottom of the screen and press Enter. The displayed report  
format will be deleted.  
To not delete (keep) the displayed report format, use the Tab key to select the Next  
option at the bottom of the screen and press Enter. The next report format marked  
for deletion will be displayed.  
If more than one report format was marked to delete (Step 3), a new De-  
lete a Report Format screen will now be displayed for the next report for-  
mat title selected to delete. Repeat as necessary for all selected report  
formats to delete.  
-
As an option, if multiple report formats have been selected for  
deletion-- use the Tab key to select the Ok To All option at the bottom of  
the screen and press Enter. A window will pop-up to confirm or cancel  
the delete. If confirmed, all report formats selected (Step 3) will be delet-  
ed. If canceled, no report formats will be deleted.  
CAUTION  
Be sure the selected reports are really to be deleted. Double-  
check the selections, there is no recovery from the format  
delete.  
Step 6:  
If finished with the specific reports function, use the Tab key to select  
the Exit option at the bottom of the screen and press Enter to return to  
the Report Formats screen (Figure 3-2).  
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Attendant Console Statistics Operations Manual  
REPORT FORMATS  
Attendant, Queue, Route, & Station Report Formats (Cont.)  
Printing a Report  
Format  
This procedure will print an existing report format. Follow the steps to print a  
format:  
Step 1:  
From the Console Stats Main Menu (Figure 3-1), select the Report  
Formats option and press Enter. The Report Formats menu screen  
(Figure 3-2) will be displayed  
Step 2:  
From the Report Formats menu (Figure 3-2), select the desired type of  
report (Attendant, Queue, Route, Station) option and press Enter. The  
associated screen will be displayed (Figure 3-11).  
Figure 3-11 Example Attendant Reports Screen  
Note:  
The specific reports screen shows all existing reports in the left window. The right  
window shows the current detail settings for the report highlighted in the left win-  
dow.  
Step 3:  
Use the Tab key to select the Print option at the bottom of the screen and  
press Enter. The Print Formats window will be displayed (Figure 3-12).  
Figure 3-12 Print Formats Window  
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REPORT FORMATS  
Attendant Console Statistics Operations Manual  
Attendant, Queue, Route, & Station Report Formats (Cont.)  
Printing a Report  
Format (Cont.)  
Step 4:  
At the Records to Print field, use the UP and Down arrow keys to select  
Current Record, Marked Records, or All Records and press Enter.  
Step 5:  
The Destination field specifies how the report will be printed. Use the  
UP and Down arrow keys to select Printer or UNIX File and press  
Enter.  
Step 6:  
Step 7:  
If the Destination field is set to UNIX File, the File Name field will be  
displayed. Enter the file name of the UNIX file that will be created by the  
print of the selected report format and press Enter.  
To output the report format (output to printer or to UNIX file) use the Tab  
key to select Ok at the bottom of the screen and press Enter. The selected  
report will now be sent to the printer device or to the UNIX file (as  
designated in Step 5).  
Note:  
This report format can be cleared at anytime by selecting the Clear option at the  
bottom of the screen. Using the Tab key, select the Clear option and press Enter.  
All fields will be cleared on the Report Formats window.  
Step 8:  
If finished with the specific reports function, use the Tab key to select  
the Exit option at the bottom of the screen and press Enter to return to  
the Report Formats menu screen (Figure 3-2).  
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Attendant Console Statistics Operations Manual  
REPORT GENERATION  
Chapter 4 REPORT GENERATION  
The Report Generation option on the Console Stats Main Menu is used to  
generate a formatted report using call processing data that has been collected over  
a configurable amount of time. All display screens, windows, menus and  
procedures are described in the following sections of this chapter.  
Using Report Generation  
Use the Report Generation option to generate reports for attendant activity  
(Attendant Reports) or for specific types of calls that are queued for and by  
attendants (Queue Reports). Reports can also be generated for Route and Station  
groups activity. These reports can be viewed or printed.  
Access to  
Generated Reports  
Console Stats maintains generated reports for a configurable time period of up to  
two years, during which they can be viewed and printed via the Report Viewing  
option on the Main Menu (See Chapter 6). The filename for the report comprises  
the report identifier that is named in the report format and the month, day, and hour  
at which the report is generated. When a report has been in storage for longer than  
the specified time period, Console Stats deletes it.  
Procedure  
Overview  
The overall sequence for generating a report is the following:  
First select the report format from the existing report formats (as described in  
Chapter 3).  
Next is to name a range of time within the setup collection period, during which  
the statistics named in the format are to be calculated.  
Statistics are generated only for attendants who are logged on during the specified  
range of time. That is, if a report is generated for a 36-hour period and an attendant  
is logged in during two eight-hour shifts within that period, statistics for that  
attendant reflect only the two eight-hour shifts. Statistics for queue reports are  
generated and printed only for those call queues that received calls during the range  
of time named during report generation. Call queues that were idle during the  
period covered by the report do not appear on the report.  
Note:  
A report must be displayed, printed, or saved. If none of these actions is shown  
for the report, it is not generated and an error message is displayed.  
A Note on Selecting Commands  
-
In the following procedures, a step may call for pressing the Tab key to select  
a command. It may be necessary to press the Tab key multiple times in order  
to select the specific command. When reading a step, understand to press the  
Tab key (as needed) to select the specified command.  
-
Commands can also be selected by pressing their associated Hot Key,  
displayed in BOLD.  
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REPORT GENERATION  
Attendant Console Statistics Operations Manual  
Report Generation Menu  
Step 1:  
From the Console Stats Main Menu (Figure 4-1), highlight to select the  
Report Generation option and press Enter.)  
Figure 4-1 Main Menu - Report Generation Selection  
Step 2:  
The Report Generation menu screen will be displayed (Figure 4-2). The  
Report Generation screen options are described in detail in the following  
sections of this chapter.  
Figure 4-2 Report Generation Screen  
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REPORT GENERATION  
Generating Reports  
Generating a  
Report  
This procedure will generate a report from an existing defined report format. If the  
report format has not been previously defined, see Chapter 3 for procedures to  
design new report formats. Follow the steps to generate a report:  
Step 1:  
From the Console Stats Main Menu (Figure 4-1), select the Report  
Generation option and press Enter. The Report Generation screen  
(Figure 4-2) will be displayed.  
Step 2:  
The Report Generation screen shows a listing of all existing report  
formats by title, along with their Time Interval and Report Identifier. To  
select a report to generate, use the UP and DOWN arrow keys to highlight  
the desired report title and press the Enter key. Use the Tab key to select  
Ok and press Enter. The Generate a Report window will be displayed  
(Figure 4-3).  
Figure 4-3 Generate a Report Window  
Step 3:  
At the Start Time field, enter the starting time of the reporting period.  
This is the start of the time the data will be collected for the report. The  
time format used is HH:MM:XX; where HH specifies the hour (01/12),  
MM specifies the minutes (00-59), and XX specifies AM (midnight to  
noon) or PM (noon to midnight). When the time has been entered, press  
Enter.  
Step 4:  
Step 5:  
At the Display field, select Y and press Enter if the report will be  
displayed to the screen.  
At the Print field, select Y and press Enter if the report will be sent to a  
printer.  
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REPORT GENERATION  
Attendant Console Statistics Operations Manual  
Generating Reports (Cont.)  
Generating a  
Step 6:  
At the Save field, select Y and press Enter if the report will be saved to  
a file.  
Report (Cont.)  
Step 7:  
When all fields have been completed, use the Tab key to select the Ok  
option at the bottom of the screen and press Enter. Depending on the  
previous selections, the report will now be displayed on the screen, sent  
to a printer, or saved to a file.  
Note:  
The fields of the Generate a Report screen can be cleared anytime. Using the Tab  
key, select the Clear option and press Enter. All screen fields will be cleared.  
Step 8:  
If finished with the Generate a Report function, use the Tab key to select  
the Exit option at the bottom of the screen and press Enter. The Console  
Stats Main Menu (Figure 4-1) will now be displayed.  
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REPORT GENERATION  
Generating Reports  
Finding a Report  
(to Generate)  
This procedure will find a report to generate from existing report formats. Follow  
the steps to find a report:  
Step 1:  
From the Console Stats Main Menu (Figure 4-1), select the Report  
Generation option and press Enter. The Report Generation screen  
(Figure 4-2) will be displayed.  
Step 2:  
Using the Tab key, select the Find option at the bottom of the screen and  
press Enter. The Find a Report Format window will be displayed (Figure  
4-4).  
Figure 4-4 Find A Report Format Window  
Step 3:  
At the Find By field, use the UP and DOWN arrow keys to select either  
Title or Identifier from the pop-up window and press Enter.  
-
If Title is selected, the Title field will be displayed. Enter the report title  
to be found. The * character may be used as a wildcard at the end of the  
string (Example: Bob*will find the first report with a title that contains  
Bobas the first three characters of the report title).  
-
If Identifier is selected, the Identifier field will be displayed. Enter the  
report identifier to be found.  
Step 4:  
When the Title or Identifier has been entered, use the Tab key to select  
the Ok option at the bottom of the screen and press Enter. A search will  
now begin for the specified report.  
-
If a match is found, the Find a Report Format screen is popped down.The  
Generate a Report screen now shows the found report format highlighted  
in the left Report Titles window, and the specified report format details  
displayed in the right Report Details window.  
-
-
If more than one match is found, each time the Find option is selected  
the next match will be highlighted.  
If a match is not found, the Find a Report Format screen remains visible  
and an error message is displayed near the bottom of the screen.  
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REPORT GENERATION  
Attendant Console Statistics Operations Manual  
Generating Reports (Cont.)  
Finding a Report  
Format (Cont.)  
Step 5:  
Step 6:  
To begin another search, repeat Steps 3-5.  
If finished with the Report Generation function, use the Tab key to select  
the Exit option at the bottom of the screen and press Enter to return to  
the Report Formats menu screen (Figure 4-1).  
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Attendant Console Statistics Operations Manual  
AUTOMATED REPORT GENERATION  
Chapter 5 AUTOMATED REPORT GENERATION  
The Automated Report Generation option on the Console Stats Main Menu is  
used to schedule reports for automatic generation. All display screens, windows,  
menus and procedures are described in the following sections of this chapter.  
Using Automated Report Generation  
When an automated report is generated, it is sent to the printer and then saved. The  
filename for the report comprises the report identifier that is named in the report  
format and the month, day, and hour at which the report is generated. The report is  
maintained for a configurable period of time, during which time it may be viewed  
or printed via the Report Viewing option on the Main Menu.  
Note:  
Note:  
A report format with a Current interval cannot be set for automatic generation.  
Automated Reports collect data from the time when the Automated Report is first  
set. Whenever the report is scheduled to printout, it will contain data starting at  
the time the report was first set. If a report is needed with past data, a report can  
be manually generated.  
Procedure  
Overview  
The overall sequence for generating an automated report is the following:  
First select the report format from the existing report formats (as described in  
Chapter 3).  
Next is to set the schedule for the automated report.  
Report statistics are generated only for attendants who are logged on during the  
specified range of time. That is, if a report is generated for a 36-hour period and an  
attendant is logged in during two eight-hour shifts within that period, statistics for  
that attendant reflect only the two eight-hour shifts. Statistics for queue reports are  
generated and printed only for those call queues that received calls during the range  
of time named during report generation. Call queues that were idle during the  
period covered by the report do not appear on the report.  
Note:  
A report must be displayed, printed, or saved. If none of these actions is shown  
for the report, it is not generated and an error message is displayed.  
Current Time  
Interval  
Since reports formatted with a Current interval compute statistics for the present  
day, these reports cannot be automatically generated. They must be generated from  
the Report Generation option on the Main Menu.  
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AUTOMATED REPORT GENERATION  
Attendant Console Statistics Operations Manual  
Automated Report Generation Menu  
A Note on Selecting Commands  
-
In the following procedures, a step may call for pressing the Tab key to select  
a command. It may be necessary to press the Tab key multiple times in order  
to select the specific command. When reading a step, understand to press the  
Tab key (as needed) to select the specified command.  
-
Commands can also be selected by pressing their associated Hot Key,  
displayed in BOLD.  
Step 1:  
From the Console Stats Main Menu (Figure 5-1), highlight to select the  
Automated Report Generation option and press Enter.)  
Figure 5-1 Main Menu - Automated Report Generation Selection  
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AUTOMATED REPORT GENERATION  
Automated Report Generation Menu (Cont.)  
Step 2:  
The Automated Report Generation screen will be displayed (Figure 5-2).  
The Automated Report Generation screen options are described in detail  
in the following sections of this chapter.  
Figure 5-2 Automated Report Generation Screen  
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AUTOMATED REPORT GENERATION  
Attendant Console Statistics Operations Manual  
Generating Automated Reports  
Set a Report  
Schedule  
This procedure will set the schedule for an automated generated report from an  
existing defined report format. If a report format has not been previously defined,  
see Chapter 3 for procedures to design new report formats. Follow the steps to  
schedule a report:  
Step 1:  
From the Console Stats Main Menu (Figure 5-1), select the Automated  
Report Generation option and press Enter. The Automated Report  
Generation screen (Figure 5-2) will be displayed.  
Step 2:  
The Automated Report Generation screen shows a listing of all currently  
scheduled reports by scheduled date/time, report type, and report title.  
Use the Tab key to select the Set option at the bottom of the screen and  
press Enter. The Set a Report Schedule window will be displayed  
(Figure 5-3).  
Figure 5-3 Set a Report Schedule Window  
Step 3:  
At the Event Type field, use the UP and Down arrow keys to select the  
event type and press Enter. The values Hourly, Daily, Weekly, or  
Month/Date can be selected.  
Hourly events occur once per hour  
Daily events occur once per day  
Weekly events occur on one or more weekdays  
Month/Date events occur on all days within a specific month, once a  
month on a specific date, or once a year on a specific month and date  
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AUTOMATED REPORT GENERATION  
Generating Automated Reports (Cont.)  
Set a Report  
Schedule (Cont.)  
Step 4:  
At the Time field, enter the time the report will be generated. Hourly  
reports use the format --:MM, where MM specifies the minutes (00-59).  
All other reports use the format HH:MM:XX; where HH specifies the  
hour (01/12), MM specifies the minutes (00-59), and XX specifies AM  
(midnight to noon) or PM (noon to midnight). When the time has been  
entered, press Enter.  
Step 5:  
If the Event Type Weekly is selected in Step 3, the Weekdays field will  
be displayed. This will set the day(s) of the week the report will  
automatically be generated. A Yes/No field is displayed for each day of  
the week. The values Yes and No can be selected using the UP and  
DOWN arrow keys and pressing Enter.  
Step 6:  
If the Event Type Month/Date is selected in Step 3, the Month and Date  
fields will be displayed.  
-
The Month field specifies the month the report will be generated. The  
values Any and 1-12 and can be selected using the UP and DOWN arrow  
keys and pressing Enter  
-
The Date field specifies the date the report will be generated. The values  
Any and 1-31 and can be selected using the UP and DOWN arrow keys  
and pressing Enter.  
Note:  
The fields of the Automated Report Generation screen can be cleared anytime.  
Using the Tab key, select the Clear option and press Enter. All screen fields will  
be cleared.  
Step 7:  
Step 8:  
Step 9:  
At the Report Titles field, use the UP and DOWN arrow keys to select  
an existing unscheduled report to be automated and press Enter. The  
Report Type, Interval, and Identifier fields will be filled in from the  
report format database information.  
When all fields have been completed, use the Tab key to select the Ok  
option at the bottom of the window and press Enter. Automated report  
generation is now scheduled and a status message will display near the  
bottom of the screen.  
If finished with the Automated Report function, use the Tab key to select  
the Exit option at the bottom of the screen and press Enter. The Console  
Stats Main Menu (Figure 5-1) will now be displayed.  
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AUTOMATED REPORT GENERATION  
Attendant Console Statistics Operations Manual  
Generating Automated Reports (Cont.)  
Filter an  
Automated Report  
This procedure will apply filter parameters to the reports displayed on the  
Automated Reports screen.  
Step 1:  
From the Console Stats Main Menu (Figure 5-1), select the Automated  
Report Generation option and press Enter. The Automated Report  
Generation screen (Figure 5-2) will be displayed.  
Step 2:  
The Automated Report Generation screen shows a listing of all currently  
scheduled reports by scheduled date/ time, report type, and report title.  
Use the Tab key to select the Filter option at the bottom of the screen and  
press Enter. The Filter Events window (Figure 5-4) will be displayed.  
Figure 5-4 Filter Events Window  
Step 3:  
At the Filter By field, use the UP and Down arrow keys to select the filter  
parameter and press Enter. The values All, Today, Date, or Weekday  
can be selected.  
All is the default and lists all automated reports  
Today lists reports scheduled for today  
Date lists all reports scheduled for a specific date  
Weekday lists all reports scheduled for a weekday  
Step 4:  
If the Filter By value is set to Date, the Date field will be displayed. It  
specifies the date that will be used to filter the data in the Automated  
reports window. The date format used is MM/DD/YYYY; where MM  
specifies the month (01/12), DD specifies the day (01-31), and YYYY  
specifies the year. When the date has been entered, press Enter.  
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AUTOMATED REPORT GENERATION  
Generating Automated Reports (Cont.)  
Filter an  
Automated Report  
(Cont.)  
Step 5:  
Step 6:  
If the Filter By value is set to Weekday, the Weekday field will be  
displayed. It specifies the day of the week that will be used to filter the  
data (the day the report is scheduled to generate) in the Automated  
Reports Generation screen. When the weekday has been entered, press  
Enter.  
When all fields have been completed, use the Tab key to select the Ok  
option at the bottom of the screen and press Enter. The Automated  
Report Generation screen (Figure 5-2) will again be displayed. The  
listing of report titles available will be limited to the filter values applied  
in the previous steps.  
-
(Example: If Date was used to filter the report formats with a value of 04/  
16/99, then only report titles that are scheduled to be generated on 04/16/  
99 will now be listed in the Report Title field).  
Step 7:  
If needed, use the UP and DOWN arrow keys to select the desired report  
format from the filtered list and proceed to perform another Automated  
Reports function (i.e. Modify, Delete, Print etc.) on the selected report  
format.  
Note:  
The fields of the Automated Report Generation screen can be cleared anytime.  
Using the Tab key, select the Clear option and press Enter. All screen fields will  
be cleared.  
Step 8:  
If finished with the Automated Report Generation function, use the Tab  
key to select the Exit option at the bottom of the screen and press Enter.  
The Console Stats Main Menu (Figure 5-1) will now be displayed.  
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AUTOMATED REPORT GENERATION  
Attendant Console Statistics Operations Manual  
Generating Automated Reports (Cont.)  
Modify an  
Automated Report  
This procedure will modify an existing automated report schedule and parameters.  
Follow the steps to modify a report schedule:  
Step 1:  
From the Console Stats Main Menu (Figure 5-1), select the Automated  
Report Generation option and press Enter. The Automated Report  
Generation screen (Figure 5-2) will be displayed  
-
The Automated Report Generation screen shows a listing of all currently  
scheduled reports by scheduled date/time, report type, and report title (re-  
ports scheduled by the Set function, see Set a Report Schedule).  
Step 2:  
Note:  
At the Automated Report Generation screen, use the UP and DOWN  
arrow keys to select the automated report to modify and press Enter.  
More than one automated report can be selected. Highlight each desired report  
to modify and press Enter. Continue this to select any additional reports to mod-  
ify.  
Step 3:  
With the automated report(s) selected, use the Tab key to select the  
Modify option at the bottom of the screen and press Enter. The Modify  
an Automated Report window (Figure 5-5) will be displayed. (The  
Report Title field will verify the report selected in Step 2.)  
Figure 5-5 Modify An Automated Report Window  
Step 4:  
Step 5:  
If needed, modify the Event Type field selecting between Hourly,  
Daily, Weekly, or Month/Date using the UP and DOWN arrow keys  
and press Enter.  
If needed, modify the Time field by entering a new time value and press  
Enter.  
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AUTOMATED REPORT GENERATION  
Generating Automated Reports (Cont.)  
Modify an  
Automated Report  
(Cont.)  
Step 6:  
If the Event Type Month/Date is selected in Step 4, the Date field will  
be displayed. Modify this field as needed using the UP and DOWN arrow  
keys and pressing Enter.  
Step 7:  
If the Event Type Weekly is selected in Step 4, the Weekdays field will  
be displayed. Modify this field as needed using the UP and DOWN arrow  
keys for each day and pressing Enter.  
Step 8:  
When modifications to the automated report are complete, use the Tab  
key to select the Ok option at the bottom of the screen and press Enter  
to save the changes.  
-
If more than one automated report was marked for modifying (Step 2), a  
new Modify an Automated Report window will now be displayed for the  
next automated report selected to modify. Repeat Steps 4-8 for all reports  
to modify.  
Note:  
At anytime BEFORE saving the changes (Step 8), the original settings for the re-  
port can be restored. Using the Tab key, select the Clear option at the bottom of  
the screen and press Enter. The prior settings for the report will be displayed on  
the screen.  
Step 9:  
If finished with the Automated Report Generation function, use the Tab  
key to select the Exit option at the bottom of the screen and press Enter  
to return to the Control Stats Main Menu (Figure 5-1).  
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AUTOMATED REPORT GENERATION  
Attendant Console Statistics Operations Manual  
Generating Automated Reports (Cont.)  
Cancel an  
Automated Report  
This procedure will cancel an existing automated report schedule. Follow the steps  
to cancel a report:  
Step 1:  
From the Console Stats Main Menu (Figure 5-1), select the Automated  
Report Generation option and press Enter. The Automated Report  
Generation screen (Figure 5-2) will be displayed  
Step 2:  
Note:  
At the Automated Report Generation screen, use the UP and DOWN  
arrow keys to select the automated report to cancel and press Enter.  
More than one automated report can be selected. Highlight each desired report  
to cancel and press Enter. Continue this to select any additional reports to can-  
cel.  
Step 3:  
With the automated report(s) selected, use the Tab key to select the  
Cancel option at the bottom of the screen and press Enter. The Cancel  
an Automated Report window (Figure 5-5) will be displayed. (The  
Report Title field will verify the report selected in Step 2.)  
Figure 5-6 Cancel An Automated Report Screen  
Continue to Step 4 on the next page...  
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AUTOMATED REPORT GENERATION  
Generating Automated Reports (Cont.)  
Cancel an  
Automated Report  
(Cont.)  
Step 4:  
Note:  
-
To cancel the displayed automated report, use the Tab key to select the  
Ok option at the bottom of the screen and press Enter. The displayed  
automated report will be canceled.  
To not delete the displayed automated report, select the Next option at the bottom  
of the screen and press Enter. The next automated report marked for deletion will  
be displayed.  
If more than one automated report was marked to cancel (Step 2), a new  
Cancel an Automated Report screen will now be displayed for the next  
report selected to cancel. Repeat as necessary for all selected reports to  
cancel.  
-
As an option, if multiple automated reports have been selected to  
cancel-- select the Ok To All option at the bottom of the screen and press  
Enter. A window will pop-up to confirm or cancel the cancel step. If con-  
firmed, all reports selected (Step 2) will be canceled. Otherwise, no re-  
ports are canceled.  
Step 5:  
If finished with the Automated Report Generation function, use the Tab  
key to select the Exit option at the bottom of the screen and press Enter  
to return to the Control Stats Main Menu (Figure 5-1).  
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AUTOMATED REPORT GENERATION  
Attendant Console Statistics Operations Manual  
Generating Automated Reports (Cont.)  
Print an  
Automated Report  
This procedure will send selected automated report schedule(s) to the printer  
device. Follow the steps to print an automated report schedule:  
Step 1:  
From the Console Stats Main Menu (Figure 5-1), select the Automated  
Report Generation option and press Enter. The Automated Report  
Generation screen (Figure 5-2) will be displayed  
Step 2:  
Note:  
At the Automated Report Generation screen, use the UP and DOWN  
arrow keys to select the automated report to print and press Enter.  
More than one automated report can be selected. Highlight each desired report  
to print and press Enter. Continue this to select any additional reports to print.  
Step 3:  
With the automated report(s) selected, use the Tab key to select the Print  
option at the bottom of the screen and press Enter. The Print Schedule  
window (Figure 5-7) will now show the title and other field values for the  
marked report to cancel (or the first marked report if canceling more than  
one report).  
Figure 5-7 Print Schedule Window  
Step 4:  
Step 5:  
At the Records to Print field, use the UP and Down arrow keys to select  
Current Record, Marked Records, or All Records and press Enter.  
The Destination field specifies where the report will be printed. Use the  
UP and Down arrow keys to select Printer or UNIX File and press  
Enter.  
Step 6:  
If the Destination field is set to UNIX File, the File Name field will be  
displayed. Enter the file name of the UNIX file that will be created by the  
print of the selected report schedule and press Enter.  
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Attendant Console Statistics Operations Manual  
AUTOMATED REPORT GENERATION  
Generating Automated Reports (Cont.)  
Print an  
Automated Report  
(Cont.)  
Step 7:  
To output the automated report schedule (output to printer or to UNIX  
file), use the Tab key to select Ok at the bottom of the screen and press  
Enter. The selected report will now be sent to the printer device or to the  
UNIX file (as designated in Step 5).  
Note:  
This print schedule window can be cleared at anytime by selecting the Clear op-  
tion at the bottom of the screen. Using the Tab key, select the Clear option and  
press Enter. All fields will be cleared on the Print Schedule window.  
Step 8:  
If finished with the Automated Report Generation function, use the Tab  
key to select the Exit option at the bottom of the screen and press Enter  
to return to the Control Stats Main Menu (Figure 5-1).  
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Attendant Console Statistics Operations Manual  
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REPORT VIEWING  
Chapter 6 REPORT VIEWING  
The Report Viewing option on the Console Stats Main Menu provides options for  
on-screen viewing of existing reports. All display screens, windows, menus and  
procedures are described in the following sections of this chapter.  
Using Report Viewing  
Use the Report Viewing option to view on-screen Attendant Login Statistics,  
Automated, and Non-Automated types of reports. These reports provide  
information on Attendant activity and call handling statistics.  
Report Types  
Attendant Login Reports  
Attendant Login Reports show operator login and logout activity from previously  
designed report formats. Each night at midnight an attendant login report is created  
using data collected for all attendants that have logged in or logged out since the  
previous night at midnight.The report name consists of the text "ALOG" followed  
by the month, date and hour. (For example: an attendant login report for March 22  
has a filename ALOG032200.) The current days attendant report is stored in a file  
named "Today". The "Today" report is updated each time the Attendant Login  
Reports option is selected from the reports menu.  
Automated Reports  
Automated Reports show data collected and computed for various call statistics  
based on previously designed automatic report formats. These reports are  
generated according to the schedules defined through the Console Stats Main  
Menu option Automated Report Generation (See Chapter 5).  
When a report is generated at its defined schedule, it is labeled with a combination  
of its Report Identifier (from its Report Format) and the date that shows when its  
data was collected. Console Stats stores the report for a configurable period of time  
during which it can be viewed and printed. At the end of the configurable period of  
time the reports will be automatically deleted from the system.  
Non-Automated Reports  
Non-Automated Reports show data collected and computed for various call  
statistics based on previously designed non-automatic report formats. These  
reports are generated on request through the Console Stats Main Menu option  
Report Generation (See Chapter 4).  
When a report is generated from the Console Stats Main Menu it is labeled with a  
combination of its Report Identifier (from its Report Format) and the date that  
shows when its data was collected. Console Stats stores the report for a  
configurable period of time during which it can be viewed and printed. At the end  
of the configurable period of time the reports will be automatically deleted from  
the system.  
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REPORT VIEWING  
Attendant Console Statistics Operations Manual  
Procedure  
Overview  
The overall sequence for viewing a report is the following:  
First select the report from the existing report types and formats (as described  
in Chapter 3).  
Next is view the selected report or optionally print selected text within a report.  
A Note on Selecting Commands  
-
In the following procedures, a step may call for pressing the Tab key to select  
a command. It may be necessary to press the Tab key multiple times in order  
to select the specific command. When reading a step, understand to press the  
Tab key (as needed) to select the specified command.  
-
Commands can also be selected by pressing their associated Hot Key,  
displayed in BOLD.  
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REPORT VIEWING  
Report Viewing Menu  
Step 1:  
From the Console Stats Main Menu (Figure 6-1), highlight to select the  
Report Viewing option and press Enter.)  
Figure 6-1 Main Menu - Report Viewing Selection  
Step 2:  
The Report Viewing menu screen will be displayed (Figure 6-2). The  
Report Viewing menu options are described in detail in the following  
sections of this chapter.  
Figure 6-2 Report Viewing Menu Screen  
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REPORT VIEWING  
Attendant Console Statistics Operations Manual  
Viewing Reports  
Viewing an  
Attendant Login  
Report  
This procedure will display on-screen an Attendant Login type of report. These  
reports will show data in the following fields.  
Operator: The login name of the operator  
Login:  
The date and time the operator logged in  
Logout:  
The date and time the operator logged out (If the operator is  
currently logged in, this field will be blank)  
Duration: The time in hours, minutes, and seconds that the operator was  
logged in  
ASAT:  
The attendant console number used by the operator  
Follow the steps to view an Attendant Login Report:  
Step 1:  
From the Console Stats Main Menu (Figure 6-1), select the Report  
Viewing option and press Enter. The Report Viewing menu screen  
(Figure 6-2) will be displayed.  
Step 2:  
From the Report Viewing menu (Figure 6-2), select the Attendant Login  
Reports option and press Enter. The View Attendant Reports screen will  
be displayed (Figure 6-3). The screen lists all available attendant reports.  
Figure 6-3 View Attendant Login Reports Screen  
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REPORT VIEWING  
Viewing Reports (Cont.)  
Viewing an  
Attendant Login  
Report (Cont.)  
Step 3:  
To view a report, Use the UP and DOWN arrow keys to highlight to select  
the Report Identifier (filename) for the desired report. Use the Tab key to  
select View Report and press Enter. The selected report is displayed on  
the View Report screen (Figure 6-4).  
-
The display can be scrolled to view the entire report. To scroll the display  
up-- use the UP arrow, Page Up, or Home keys. To scroll the display  
down-- use the DOWN arrow, Page Down, or End keys.  
Figure 6-4 View Report Screen (Attendant)  
Finding Text Option  
Specific text can be found within a viewed report. From the View Report screen  
(Figure 6-4), follow the steps to find text.  
Step 3a:  
To find specific text in a displayed report, use the Tab key to select the  
Find option at the bottom of the screen and press Enter. The Find Text  
window will be displayed.  
Step 3b:  
At the Search String prompt, enter the desired search text and press the  
Enter key. Press the Enter again to select Ok. The cursor moves to the  
specified text in the View report scrolling window. If no matching text is  
found a message will be displayed at the bottom of the screen.  
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REPORT VIEWING  
Attendant Console Statistics Operations Manual  
Viewing Reports (Cont.)  
Viewing an  
Printing Text Option  
Attendant Login  
Report (Cont.)  
Specific text can be printed from a viewed report. From the View Report screen  
(Figure 6-4), follow the steps to print text.  
Step 3c:  
To print specific text in a displayed report (from View Report Screen,),  
use the Tab key to select the Print option at the bottom of the screen and  
press Enter. The Print Report window will be displayed.  
Step 3d:  
At the prompt, select the data to print (Screen Only or Entire File) and  
press the Enter key. Use the Tab key to select Ok and press Enter. The  
selected data will be output to the designated printer device.  
Exit Attendant Login Screen  
Step 4:  
If finished with the Attendant Login screen, use the Tab key to select the  
Exit option at the bottom of the screen and press Enter to return to the  
Report Viewing screen (Figure 6-2).  
Step 5:  
If finished with the Report Viewing function, use the Tab key to select  
the Exit option at the bottom of the screen and press Enter to return to  
the Console Stats Main menu (Figure 6-1).  
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REPORT VIEWING  
Viewing Reports (Cont.)  
Viewing an  
Automated Report  
This procedure will display on-screen an Automated type of report. The report  
fields and data displayed will be based on the previously designed report formats.  
Follow the steps to view an Automated Report:  
Step 1:  
From the Console Stats Main Menu (Figure 6-1), select the Report  
Viewing option and press Enter. The Report Viewing menu screen  
(Figure 6-2) will be displayed.  
Step 2:  
From the Report Viewing menu (Figure 6-2), select the Automated  
Reports option and press Enter. The View Automated Reports screen  
will be displayed (Figure 6-5). The screen lists all available automated  
reports.  
Figure 6-5 View Automated Reports Screen  
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REPORT VIEWING  
Attendant Console Statistics Operations Manual  
Viewing Reports (Cont.)  
Viewing an  
Automated Report  
(Cont.)  
Step 3:  
To view a report, use the UP and DOWN arrow keys to highlight to select  
the Report Identifier (filename) for the desired report. Use the Tab key to  
select View Report and press Enter. The selected report is displayed on  
the View Report screen (Figure 6-6).  
-
The display can be scrolled to view the entire report. To scroll the display  
up, use the UP arrow, Page Up, or Home keys. To scroll the display down,  
use the DOWN arrow, Page Down, or End keys.  
Figure 6-6 View Reports Screen (Automated)  
Finding Text Option  
Specific text can be found within a viewed report. From the View Report screen  
(Figure 6-6), follow the steps to find text.  
Step 3a:  
To find specific text in a displayed report, use the Tab key to select the  
Find option at the bottom of the screen and press Enter. The Find Text  
window will be displayed.  
Step 3b:  
At the Search String prompt, enter the desired search text and press the  
Enter key. Press the Enter again to select Ok. The cursor moves to the  
specified text in the View report scrolling window. If no matching text is  
found a message will be displayed at the bottom of the screen.  
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Attendant Console Statistics Operations Manual  
REPORT VIEWING  
Viewing Reports (Cont.)  
Viewing an  
Automated Report  
(Cont.)  
Printing Text Option  
Specific text can be printed from a viewed report. From the View Report screen  
(Figure 6-6), follow the steps to print text.  
Step 3c:  
To print specific text in a displayed report, use the Tab key to select the  
Print option at the bottom of the screen and press Enter. The Print  
Report window will be displayed.  
Step 3d:  
At the prompt, select the data to print (Screen Only or Entire File) and  
press the Enter key. Use the Tab key to select Ok and press Enter. The  
selected data will be output to the designated printer device.  
Exit Automated Report Screen  
Step 4:  
If finished with the Automated Report screen, use the Tab key to select  
the Exit option at the bottom of the screen and press Enter to return to  
the Report Viewing screen (Figure 6-2).  
Step 5:  
If finished with the Report Viewing function, use the Tab key to select  
the Exit option at the bottom of the screen and press Enter to return to  
the Console Stats Main menu (Figure 6-1).  
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REPORT VIEWING  
Attendant Console Statistics Operations Manual  
Viewing Reports (Cont.)  
Viewing a Non-  
Automated Report  
This procedure will display on-screen a Non-Automated type of report. The report  
fields and data displayed will be based on the previously designed report formats.  
Follow the steps to view a Non-Automated Report:  
Step 1:  
From the Console Stats Main Menu (Figure 6-1), select the Report  
Viewing option and press Enter. The Report Viewing menu screen  
(Figure 6-2) will be displayed.  
Step 2:  
From the Report Viewing menu (Figure 6-2), select the Non-Automated  
Reports option and press Enter. The Non-Automated Reports screen  
will be displayed (Figure 6-7). The screen lists all available non-  
automated reports.  
Figure 6-7 Non-Automated Reports Screen  
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REPORT VIEWING  
Viewing Reports (Cont.)  
Viewing a Non-  
Automated Report  
(Cont.)  
Step 3:  
To view a report, Using the UP and DOWN arrow keys to highlight to  
select the Report Identifier for the desired report and press Enter. Use the  
Tab key to select View Report and press Enter. The selected report is  
displayed on the View Report screen (Figure 6-8).  
-
The display can be scrolled to view the entire report. To scroll the display  
up, use the UP arrow, Page Up, or Home keys. To scroll the display down,  
use the DOWN arrow, Page Down, or End keys.  
Figure 6-8 View Reports Screen (Non-Automated)  
Finding Text Option  
Specific text can be found within a viewed report. From the View Report screen  
(Figure 6-8), follow the steps to find text.  
Step 3a:  
To find specific text in a displayed report, use the Tab key to select the  
Find option at the bottom of the screen and press Enter. The Find Text  
window will be displayed.  
Step 3b:  
At the Search String prompt, enter the desired search text and press the  
Enter key. Press the Enter again to select Ok. The cursor moves to the  
specified text in the View report scrolling window. If no matching text is  
found a message will be displayed at the bottom of the screen.  
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REPORT VIEWING  
Attendant Console Statistics Operations Manual  
Viewing Reports (Cont.)  
Viewing a Non-  
Automated Report  
(Cont.)  
Printing Text Option  
Specific text can be printed from a viewed report. From the View Report screen  
(Figure 6-8), follow the steps to print text.  
Step 3c:  
To print specific text in a displayed report, use the Tab key to select the  
Print option at the bottom of the screen and press Enter. The Print  
Report window will be displayed.  
Step 3d:  
At the prompt, select the data to print (Screen Only or Entire File) and  
press the Enter key. Use the Tab key to select Ok and press Enter. The  
selected data will be output to the designated printer device.  
Exit Non-Automated Report Screen  
Step 4:  
If finished with the Non-Automated Report screen, use the Tab key to  
select the Exit option at the bottom of the screen and press Enter to  
return to the Report Viewing screen (Figure 6-2).  
Step 5:  
If finished with the Report Viewing function, use the Tab key to select  
the Exit option at the bottom of the screen and press Enter to return to  
the Console Stats Main menu (Figure 6-1).  
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Attendant Console Statistics Operations Manual  
ROUTE GROUPS  
Chapter 7 ROUTE GROUPS  
The Route Groups option from the Console Stats Main Menu provides options to  
define new trunk route groups, find a group, modify and delete groups. Route  
group information can also be printed. All display screens, windows, menus and  
procedures are described in the following sections of this chapter.  
Using Route Groups  
Procedure  
Overview  
The overall sequence for route groups is the following:  
Define a new route group.  
Existing route groups can be modified, deleted, and printed.  
The specific step-by-step procedures for all these functions are described in the  
next sections of this chapter.  
A Note on Selecting Commands  
-
In the following procedures, a step may call for pressing the Tab key to select  
a command. It may be necessary to press the Tab key multiple times in order  
to select the specific command. When reading a step, understand to press the  
Tab key (as needed) to select the specified command.  
-
Commands can also be selected by pressing their associated Hot Key,  
displayed in BOLD.  
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ROUTE GROUPS  
Attendant Console Statistics Operations Manual  
Route Groups Menu  
Step 1:  
From the Console Stats Main Menu (Figure 7-1), use the Up and DOWN  
arrow keys to highlight to select the Route Groups option and press  
Enter.  
Figure 7-1 Main Menu - Route Groups Selection  
Step 2:  
The Route Groups screen will be displayed (Figure 7-2). The screen  
shows all existing route groups. Route Group screen options are  
described in detail in the following sections of this chapter.  
Figure 7-2 Route Groups Screen  
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ROUTE GROUPS  
Route Groups  
Adding a Route  
Group  
This procedure will create a new route group. Follow the steps to add a route group:  
Step 1:  
From the Console Stats Main Menu (Figure 7-1), select the Route  
Groups option and press Enter. The Route Groups screen (Figure 7-2)  
will be displayed  
Step 2:  
From the Route Groups screen (Figure 7-2), use the Tab key to select the  
Add option and press Enter. The Add a Route Group window will be  
displayed (Figure 7-3).  
Figure 7-3 Add a Route Group Window  
Step 3:  
Step 4:  
At the Name field, enter a name for the new route group and press Enter.  
At the Route Field, enter a three-digit number to identify the route group  
and press Enter.  
Step 5:  
At the First Trunk field, enter a three-digit number for the first trunk that  
will be assigned to this route group and press Enter.  
Step 6:  
Note:  
At the Last Trunk field, enter a three-digit number for the last trunk that  
will be assigned to this route group and press Enter.  
The field data can be cleared at anytime by selecting the Clear option at the bot-  
tom of the window. Using the Tab key, select the Clear option and press Enter. All  
fields will be cleared on the Add a Route Group window.  
Step 7:  
When all fields have been completed, use the Tab key to select Ok at the  
bottom of the window and press Enter to save this new route group  
information.  
-
If additional route groups will be added at this time, use the Tab key to  
select the Clear option and press Enter. Repeat Steps 3-7 as needed.  
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ROUTE GROUPS  
Attendant Console Statistics Operations Manual  
Route Groups (Cont.)  
Adding a Route  
Group (Cont.)  
Step 8:  
If finished with the Add a Route Group function, use the Tab key to select  
the Exit option at the bottom of the window and press Enter to return to  
the Route Groups screen (Figure 7-2).  
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ROUTE GROUPS  
Route Groups (Cont.)  
Finding a Route  
Group  
This procedure will find an existing route group by name, route number, and/or  
first trunk number. Follow the steps to find a group:  
Step 1:  
From the Console Stats Main Menu (Figure 7-1), select the Route  
Groups option and press Enter. The Route Groups screen (Figure 7-2)  
will be displayed  
Step 2:  
Use the Tab key to select the Find option at the bottom of the screen and  
press Enter. The Find a Route Group window will be displayed (Figure  
7-4).  
Figure 7-4 Find A Route Group Window  
Any one or any combination of three parameters can be used to find a route group.  
A route group can be found by Route Name, and/or Route Number, and/or First  
Trunk number in the group.  
Step 3:  
Note:  
If finding a route group by name, at the Name field, enter the name of the  
route group to be found and press Enter.  
The * character may be used as a wildcard at the end of the string (Example:  
CCI*will find the first group with a name that contains CCIas the first  
three characters of the group name).  
-
If no other search values will be entered (i.e. Route Number and/or First  
Trunk number), use the Tab key to select the Ok option and press Enter.  
Now continue to Step 6.  
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ROUTE GROUPS  
Attendant Console Statistics Operations Manual  
Route Groups (Cont.)  
Finding a Route  
Group (Cont.)  
Step 4:  
If finding a route group by route number, at the Route field, enter the  
number of the route group to be found and press Enter.  
-
If no other search values will be entered (i.e. First Trunk number), use the  
Tab key to select the Ok option and press Enter. Now continue to Step 6.  
Step 5:  
If finding a route group by first trunk number, at the First Trunk field,  
enter the number of the first trunk number in the group to be found and  
press Enter. Use the Tab key to select the Ok option and press Enter.  
Now continue to Step 6.  
Step 6:  
When all search values have been entered for any one or any combination  
of the three parameters, and the Ok option has been selected, a search  
will now begin for the specified group.  
-
If a match is found, the Find a Route Group window is popped down.The  
Route Groups screen now shows the found route group highlighted on  
the screen.  
-
-
If more than one match is found, each time the Find option is selected  
the next match will be highlighted.  
If a match is not found, the Find a Route Group window remains visible  
and an error message is displayed near the bottom of the screen.  
Step 7:  
Step 8:  
To begin a new search, use the Tab key to select the Clear option and  
press Enter. repeat Steps 3-6 as needed.  
If finished with the Find a Route Group function, use the Tab key to  
select the Exit option at the bottom of the window and press Enter to  
return to the Route Groups screen (Figure 7-2).  
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ROUTE GROUPS  
Route Groups (Cont.)  
Modifying a Route  
Group  
This procedure will modify an existing route group. Follow the steps to modify a  
route group:  
Step 1:  
From the Console Stats Main Menu (Figure 7-1), select the Route  
Groups option and press Enter. The Route Groups screen (Figure 7-2)  
will be displayed  
Step 2:  
At the Route Groups screen, use the UP and DOWN arrow keys to  
highlight to select the route group to modify.  
-
More than one route group can be selected. Highlight each desired route  
group to modify and press Enter. Continue this to select any additional  
route groups to modify.  
Step 3:  
With the route group(s) selected, use the Tab key to select the Modify  
option at the bottom of the screen and press Enter. The Modify a Route  
Group window (Figure 7-5) will be displayed.  
Figure 7-5 Modify A Route Group Window  
Step 4:  
Step 5:  
If needed, modify the Name for the route group and press Enter.  
If needed, modify the Route Number of the route group and press  
Enter.  
Step 6:  
Step 7:  
If needed, modify the First Trunk assigned to this route group and press  
Enter.  
If needed, modify the Last Trunk assigned to this route group and press  
Enter.  
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ROUTE GROUPS  
Attendant Console Statistics Operations Manual  
Route Groups (Cont.)  
Modifying a Route  
Group (Cont.)  
Step 8:  
When modifications to the route group are complete, use the Tab key to  
select the Ok option at the bottom of the window and press Enter to save  
the changes. The Route Groups screen will again be displayed.  
-
If more than one route group was marked to modify (Step 2), a new Mod-  
ify a Route Group window will now be displayed showing the next route  
group selected to modify. Repeat Steps 4-8.  
Note:  
At anytime BEFORE saving the changes (Step 8), the original settings for the se-  
lected route group can be restored. Using the Tab key, select the Clear option at  
the bottom of the screen and press Enter. The prior settings for the route group  
will be displayed on the screen.  
Step 9:  
When the last Route Group has been modified, the Modify a Route  
Group window pops down and the display returns to the Route Groups  
screen (Figure 7-2).  
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ROUTE GROUPS  
Route Groups (Cont.)  
Deleting a Route  
Group  
This procedure will delete an existing route group. Follow the steps to delete a  
route group:  
Step 1:  
From the Console Stats Main Menu (Figure 7-1), select the Route  
Groups option and press Enter. The Route Groups screen (Figure 7-2)  
will be displayed.  
Step 2:  
At the Route Groups screen, use the UP and DOWN arrow keys to  
highlight to select the route group to delete and press Enter.  
-
More than one route group can be selected. Highlight each desired route  
group to delete and press Enter. Continue this to select any additional  
route groups to delete.  
Step 3:  
With the route groups(s) selected, use the Tab key to select the Delete  
option at the bottom of the screen and press Enter. The Delete a Route  
Group window (Figure 7-6) will be displayed showing the selected route  
group to delete.  
Figure 7-6 Delete a Route Group Window  
Continue to Step 4 on the next page...  
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ROUTE GROUPS  
Attendant Console Statistics Operations Manual  
Route Groups (Cont.)  
Deleting a Route  
Group (Cont.)  
Step 4:  
To delete the displayed route group, use the Tab key to select the Ok  
option at the bottom of the screen and press Enter. The displayed route  
group will be deleted.  
Note:  
To not delete (keep) the displayed route group, use the Tab key to select the Next  
option at the bottom of the screen and press Enter. The next route group marked  
for deletion will be displayed.  
-
-
If more than one route group was marked to delete (Step 2), a new Delete  
a Route Group window will now be displayed for the next route group  
selected to delete. Repeat as necessary for all selected route groups to de-  
lete.  
As an option, if multiple route groups have been selected for  
deletion-- use the Tab key to select the Ok To All option at the bottom of  
the window and press Enter. A window will pop-up to confirm or cancel  
the delete. If confirmed, all route groups selected (Step 2) will be deleted.  
If canceled, no route groups will be deleted.  
CAUTION  
Be sure the selected route groups are really to be deleted.  
Double-check the selections, their is no recovery from this  
route groups delete.  
Step 5:  
If finished with the Route Groups function, use the Tab key to select the  
Exit option at the bottom of the screen and press Enter. The Console  
Stats Main Menu (Figure 7-1) will now be displayed.  
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ROUTE GROUPS  
Route Groups (Cont.)  
Printing a Route  
Group  
This procedure will print an existing route group. Follow the steps to print a route  
group:  
Step 1:  
From the Console Stats Main Menu (Figure 7-1), select the Route  
Groups option and press Enter. The Route Groups screen (Figure 7-2)  
will be displayed.  
Step 2:  
At the Route Groups screen, use the UP and DOWN arrow keys to  
highlight to select the route group to print and press Enter.  
-
More than one route group can be selected. Highlight each desired route  
group to print and press Enter. Continue this to select any additional  
route groups to print.  
Step 3:  
With the route groups(s) selected, use the Tab key to select the Print  
option at the bottom of the screen and press Enter. The Print a Route  
Group window (Figure 7-7) will be displayed showing the selected route  
group to print.  
Figure 7-7 Print Route Groups Window  
Step 4:  
Step 5:  
At the Records to Print field, use the UP and Down arrow keys to select  
Current Record, Marked Records, or All Records and press Enter.  
The Destination field specifies how the report will be printed. Use the  
UP and Down arrow keys to select Printer or UNIX File and press  
Enter.  
Step 6:  
If the Destination field is set to UNIX File, the File Name field will be  
displayed. Enter the file name of the UNIX file that will be created by the  
print of the selected report format and press Enter.  
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ROUTE GROUPS  
Attendant Console Statistics Operations Manual  
Route Groups (Cont.)  
Printing a Route  
Group (Cont.)  
Step 7:  
To output the route group (output to printer or to UNIX file) use the Tab  
key to select Ok at the bottom of the screen and press Enter. The selected  
route group will now be sent to the printer device or to the UNIX file if  
designated in Step 5.  
Note:  
This route group can be cleared at anytime by selecting the Clear option at the  
bottom of the screen. Using the Tab key, select the Clear option and press Enter.  
All fields will be cleared on the Route Group window.  
Step 8:  
If finished with the Route Groups function, use the Tab key to select the  
Exit option at the bottom of the screen and press Enter. The Console  
Stats Main Menu (Figure 7-1) will now be displayed.  
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Attendant Console Statistics Operations Manual  
STATION GROUPS  
Chapter 8 STATION GROUPS  
The Station Groups option from the Console Stats Main Menu provides options  
to define new station groups, find a group, modify and delete groups. Station group  
information can also be printed. All display screens, windows, menus and  
procedures are described in the following sections of this chapter.  
Using Station Groups  
Procedure  
Overview  
The overall sequence for station groups is the following:  
Define a new station group.  
Existing station groups can be modified, deleted, and printed.  
The specific step-by-step procedures for all these functions are described in the  
next sections of this chapter.  
A Note on Selecting Commands  
-
In the following procedures, a step may call for pressing the Tab key to select  
a command. It may be necessary to press the Tab key multiple times in order  
to select the specific command. When reading a step, understand to press the  
Tab key (as needed) to select the specified command.  
-
Commands can also be selected by pressing their associated Hot Key,  
displayed in BOLD.  
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STATION GROUPS  
Attendant Console Statistics Operations Manual  
Station Groups Menu  
Step 1:  
From the Console Stats Main Menu (Figure 8-1), use the Up and DOWN  
arrow keys to highlight to select the Station Groups option and press  
Enter.  
Figure 8-1 Main Menu - Station Groups Selection  
Step 2:  
The Station Groups screen will be displayed (Figure 8-2). The screen  
shows all existing station groups. Station Group screen options are  
described in detail in the following sections of this chapter.  
Figure 8-2 Station Groups Screen  
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STATION GROUPS  
Station Groups  
Adding a Station  
Group  
This procedure will create a new station group. Follow the steps to add a station  
group:  
Step 1:  
From the Console Stats Main Menu (Figure 8-1), select the Station  
Groups option and press Enter. The Station Groups screen (Figure 8-2)  
will be displayed  
Step 2:  
From the Station Groups screen (Figure 8-2), use the Tab key to select  
the Add option and press Enter. The Add a Station Group window will  
be displayed (Figure 8-3).  
Figure 8-3 Add a Station Group Window  
Step 3:  
Step 4:  
At the Name field, enter a name for the new station group and press  
Enter.  
At the First Station field, enter a three-digit number for the first station  
that will be assigned to this station group and press Enter.  
Step 5:  
Note:  
At the Last Station field, enter a three-digit number for the last station  
that will be assigned to this station group and press Enter.  
The field data can be cleared at anytime by selecting the Clear option at the bot-  
tom of the window. Using the Tab key, select the Clear option and press Enter. All  
fields will be cleared on the Add a station Group window.  
Step 6:  
When all fields have been completed, use the Tab key to select Ok at the  
bottom of the window and press Enter to save this new station group  
information.  
-
If additional station groups will be added at this time, use the Tab key to  
select the Clear option and press Enter. Repeat Steps 3-6 as needed.  
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STATION GROUPS  
Attendant Console Statistics Operations Manual  
Station Groups (Cont.)  
Adding a Station  
Group (Cont.)  
Step 7:  
If finished with the Add a Station Group function, use the Tab key to  
select the Exit option at the bottom of the window and press Enter to  
return to the Station Groups screen (Figure 8-2).  
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STATION GROUPS  
Station Groups (Cont.)  
Finding a Station  
Group  
This procedure will find an existing station group by name, and/or first station  
number. Follow the steps to find a group:  
Step 1:  
From the Console Stats Main Menu (Figure 8-1), select the Station  
Groups option and press Enter. The station Groups screen (Figure 8-2)  
will be displayed  
Step 2:  
Use the Tab key to select the Find option at the bottom of the screen and  
press Enter. The Find a Station Group window will be displayed (Figure  
8-4).  
Figure 8-4 Find A Station Group Window  
Either group name and/or first station number can be used to find a station group.  
Step 3:  
Note:  
If finding a station group by name, at the Name field, enter the name of  
the station group to be found and press Enter.  
The * character may be used as a wildcard at the end of the string (Example:  
CCI*will find the first group with a name that contains CCIas the first  
three characters of the group name).  
-
If no other search values will be entered (i.e. First Station Number), use  
the Tab key to select the Ok option and press Enter. Now continue to  
Step 5.  
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STATION GROUPS  
Attendant Console Statistics Operations Manual  
Station Groups (Cont.)  
Finding a Station  
Group (Cont.)  
Step 4:  
If finding a station group by first station number, at the First Station  
field, enter the number of the first station of the group to be found and  
press Enter. Use the Tab key to select the Ok option and press Enter.  
Now continue to Step 5.  
Step 5:  
When all search values have been entered for any one or both of the  
parameters, and the Ok option has been selected, a search will now begin  
for the specified group.  
-
If a match is found, the Find a Station Group window is popped  
down.The Station Groups screen now shows the found station group  
highlighted on the screen.  
-
-
If more than one match is found, each time the Find option is selected  
the next match will be highlighted.  
If a match is not found, the Find a Station Group window remains visible  
and an error message is displayed near the bottom of the screen.  
Step 6:  
Step 7:  
To begin a new search, use the Tab key to select the Clear option and  
press Enter. Repeat Steps 3-5 as needed.  
If finished with the Find a Station Group function, use the Tab key to  
select the Exit option at the bottom of the window and press Enter to  
return to the Station Groups screen (Figure 8-2).  
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STATION GROUPS  
Station Groups (Cont.)  
Modifying a  
Station Group  
This procedure will modify an existing station group. Follow the steps to modify a  
station group:  
Step 1:  
From the Console Stats Main Menu (Figure 8-1), select the Station  
Groups option and press Enter. The Station Groups screen (Figure 8-2)  
will be displayed  
Step 2:  
At the Station Groups screen, use the UP and DOWN arrow keys to  
highlight to select the station group to modify.  
-
More than one station group can be selected. Highlight each desired sta-  
tion group to modify and press Enter. Continue this to select any addi-  
tional station groups to modify.  
Step 3:  
With the station group(s) selected, use the Tab key to select the Modify  
option at the bottom of the screen and press Enter. The Modify a Station  
Group window (Figure 8-5) will be displayed.  
Figure 8-5 Modify A Station Group Window  
Step 4:  
Step 5:  
If needed, modify the Name for the station group and press Enter.  
If needed, modify the First Station number of the station assigned to this  
group and press Enter.  
Step 6:  
If needed, modify the Last Station number of the station assigned to this  
group and press Enter.  
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STATION GROUPS  
Attendant Console Statistics Operations Manual  
Station Groups (Cont.)  
Modifying a  
Station Group  
(Cont.)  
Step 7:  
When modifications to the station group are complete, use the Tab key  
to select the Ok option at the bottom of the window and press Enter to  
save the changes. The station Groups screen will again be displayed.  
-
If more than one station group was marked to modify (Step 2), a new  
Modify a Station Group window will now be displayed showing the next  
station group selected to modify. Repeat Steps 4-7.  
Note:  
At anytime BEFORE saving the changes (Step 7), the original settings for the se-  
lected station group can be restored. Using the Tab key, select the Clear option at  
the bottom of the screen and press Enter. The prior settings for the station group  
will be displayed on the screen.  
Step 8:  
When the last Station Group has been modified, the Modify a Station  
Group window pops down and the display returns to the Station Groups  
screen (Figure 8-2).  
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STATION GROUPS  
Station Groups (Cont.)  
Deleting a Station  
Group  
This procedure will delete an existing station group. Follow the steps to delete a  
station group:  
Step 1:  
From the Console Stats Main Menu (Figure 8-1), select the Station  
Groups option and press Enter. The Station Groups screen (Figure 8-2)  
will be displayed.  
Step 2:  
At the Station Groups screen, use the UP and DOWN arrow keys to  
highlight to select the station group to delete and press Enter.  
-
More than one station group can be selected. Highlight each desired sta-  
tion group to delete and press Enter. Continue this to select any addition-  
al station groups to delete.  
Step 3:  
With the station groups(s) selected, use the Tab key to select the Delete  
option at the bottom of the screen and press Enter. The Delete a Station  
Group window (Figure 8-6) will be displayed showing the selected  
station group to delete.  
Figure 8-6 Delete a Station Group Window  
Continue to Step 4 on the next page...  
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STATION GROUPS  
Attendant Console Statistics Operations Manual  
Station Groups (Cont.)  
Deleting a Station  
Group (Cont.)  
Step 4:  
To delete the displayed station group, use the Tab key to select the Ok  
option at the bottom of the screen and press Enter. The displayed station  
group will be deleted.  
Note:  
To not delete (keep) the displayed station group, use the Tab key to select the Next  
option at the bottom of the screen and press Enter. The next station group marked  
for deletion will be displayed.  
-
-
If more than one station group was marked to delete (Step 2), a new De-  
lete a station Group window will now be displayed for the next station  
group selected to delete. Repeat as necessary for all selected station  
groups to delete.  
As an option, if multiple station groups have been selected for  
deletion-- use the Tab key to select the Ok To All option at the bottom of  
the window and press Enter. A window will pop-up to confirm or cancel  
the delete. If confirmed, all station groups selected (Step 2) will be delet-  
ed. If canceled, no station groups will be deleted.  
CAUTION  
Be sure the selected station groups are really to be deleted.  
Double-check the selections, their is no recovery from this  
station groups delete.  
Step 5:  
When the last Station Group has been deleted, the Delete a Station Group  
window pops down and the display returns to the Station Groups screen  
(Figure 8-2).  
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STATION GROUPS  
Station Groups (Cont.)  
Printing a Station  
Group  
This procedure will print an existing station group. Follow the steps to print a  
station group:  
Step 1:  
From the Console Stats Main Menu (Figure 8-1), select the Station  
Groups option and press Enter. The Station Groups screen (Figure 8-2)  
will be displayed.  
Step 2:  
At the Station Groups screen, use the UP and DOWN arrow keys to  
highlight to select the station group to print and press Enter.  
-
More than one station group can be selected. Highlight each desired sta-  
tion group to print and press Enter. Continue this to select any additional  
station groups to print.  
Step 3:  
With the station groups(s) selected, use the Tab key to select the Print  
option at the bottom of the screen and press Enter. The Print a Station  
Group window (Figure 8-7) will be displayed showing the selected  
station group to print.  
Figure 8-7 Print Station Groups Window  
Step 4:  
Step 5:  
At the Records to Print field, use the UP and Down arrow keys to select  
Current Record, Marked Records, or All Records and press Enter.  
The Destination field specifies how the report will be printed. Use the  
UP and Down arrow keys to select Printer or UNIX File and press  
Enter.  
Step 6:  
If the Destination field is set to UNIX File, the File Name field will be  
displayed. Enter the file name of the UNIX file that will be created by the  
print of the selected report format and press Enter.  
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STATION GROUPS  
Attendant Console Statistics Operations Manual  
Station Groups (Cont.)  
Printing a Station  
Group (Cont.)  
Step 7:  
To output the station group (output to printer or to UNIX file) use the Tab  
key to select Ok at the bottom of the screen and press Enter. The selected  
station group will now be sent to the printer device or to the UNIX file if  
designated in Step 5.  
Note:  
This station group can be cleared at anytime by selecting the Clear option at the  
bottom of the screen. Using the Tab key, select the Clear option and press Enter.  
All fields will be cleared on the station Group window.  
Step 8:  
If finished with the Station Groups function, use the Tab key to select the  
Exit option at the bottom of the screen and press Enter. The Console  
Stats Main Menu (Figure 8-1) will now be displayed.  
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ADMINISTRATION MENU  
Chapter 9 ADMINISTRATION MENU  
The Console Stats Administration Menu is used to manage the database and  
access the log files in which entries are made from menus and report generation  
activities.  
Using the Administrative Menu  
Logging In  
The Console Stats Administration Menu is accessed from the system login prompt.  
At the prompt, enter statsadmand press Enter. The Administrative Main Menu  
(Figure 9-1) will be displayed.  
Figure 9-1 Administration Main Menu Screen  
Main Menu  
Options  
The Console Stats Administration Main Menu provides these options:  
Database Administration This option makes it possible to perform  
maintenance tasks with this database.  
Log File Display  
UNIX  
Use this option to access these files for display  
and printing of log entries.  
Positions the cursor at the UNIX prompt. Once  
this option is selected, refer to a UNIX  
reference guide.  
Logout  
Logout and exit the Administration menu  
function.  
The specific step-by-step procedures for all these functions are described in the  
following sections of this chapter.  
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Attendant Console Statistics Operations Manual  
Database Administration  
The Database Administration option on the Console Statistics Administration  
Menu is used to manage the Informix database used by Console Stats. This  
database maintains the call processing and attendant login data, statistics, report  
formats, and indexed time schedules for Console Stats.  
Note:  
The Console Stats database and it components were created when the Console  
Stats application was first installed. Should it become necessary to change the  
Console Stats database, or some of its components, these menu options are used  
to implement the desired changes.  
Procedure  
Overview  
The overall sequence for establishing a new database:  
If a current database exists, Remove the current database.  
Set the database space for the new database.  
Assign a Name to the new database.  
Install the new database.  
Use the Build Database Indices option to name the new database indices that  
are used during search and retrieval functions.  
Utility options are also provided to managed the database and view various  
components of the database. These options include: Erase Database Indices,  
Display Table Count, Update System Catalog, and Informix dbaccess Utility are  
described in the following sections of this chapter.  
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ADMINISTRATION MENU  
Database Administration (Cont.)  
Database  
Administration  
Menu  
From the Administration Main Menu (Figure 9-1), press the Dkey and press  
Enter to select the Database Administration option. The Database Administration  
menu screen (Figure 9-2) will be displayed.  
Figure 9-2 Database Administration Menu Screen  
Menu Options  
The Database Administration menu provides these options:  
Set Database Space  
Name Database  
Change the name of the database space.  
Change the name of the database.  
Create a new database.  
Install Database  
Remove Database  
Delete the current database.  
Build Database Indexes Structure the database indexes by which data is  
stored and retrieved according to instructions  
embedded in Console Stats software.  
Erase Database Indexes Erase the indexes by which data is stored and  
retrieved.  
Display Table Count  
Display the name of each database table and the  
number of records each contains.  
Update System Catalog Updates Informix system information about the  
Console Stats database.  
Informix dbaccess Utility This launches the Informix dbaccess utility. Refer  
to the appropriate Informix users guide.  
The specific step-by-step procedures for all these functions are described in the  
following sections of this chapter.  
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ADMINISTRATION MENU  
Attendant Console Statistics Operations Manual  
Database Administration (Cont.)  
Set Database  
Space  
The Set Database Space option on the Database Administration menu is used to  
reserve the necessary storage for the new database. This must be done prior to  
Installing a new database.  
Note:  
The current database space is shown in parenthesis by the Set Database Space  
menu option. If a current database is set, the current database must be removed  
(using the Remove Database option) BEFORE setting a new database space. See  
the Remove Database section later in this chapter.  
Step 1:  
From the Database Administration menu (Figure 9-2), press the Skey  
and press Enter. The following prompt will be displayed:  
Specify name of desired database space:  
Step 2:  
At this prompt, enter the name of the database space to be used and press  
Enter. The screen will show a message confirming the new database  
space name. This new database space name will now be shown in  
parenthesis following the Set Database Space option on the menu.  
Name Database  
The Name Database option on the Database Administration menu is used to  
establish or change the name of the database.  
Note:  
The current database is shown in parenthesis by the Name Database menu op-  
tion.  
Step 1:  
From the Database Administration menu (Figure 9-2), press the Nkey  
and press Enter. The following prompt will be displayed:  
Specify name of desired database:  
Step 2:  
Note:  
At this prompt, enter the name of the database to be used and press Enter.  
The screen will show a message confirming the new database name. This  
new database name will now be shown in parenthesis following the Name  
Database option on the menu.  
If a value other that "statsdb" is used for the Database Name, the Database Name  
field in the stacfg APM database must also be changed. Then process and install  
statcfg.  
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ADMINISTRATION MENU  
Database Administration (Cont.)  
Install Database  
The Install Database option on the Database Administration menu is used to  
create new database tables according to instructions embedded in Console Stats  
software.  
Note:  
This option is typically only performed during installation or (rarely) when the  
database is removed. Once the new database fields are created through this op-  
tion, use the Build Database Indexes option to name the database indexes that  
are used during search and retrieval functions.  
Step 1:  
From the Database Administration menu (Figure 9-2), press the Ikey  
and press Enter. The Install Database screen (Figure 9-3) will be  
displayed showing the status of the installation.  
Figure 9-3 Install Database Screen  
Step 2:  
The display will show the status of the installation. When the installation  
is complete, press Enter.  
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Attendant Console Statistics Operations Manual  
Database Administration (Cont.)  
Remove Database  
The Remove Database option on the Database Administration menu is used to  
remove all data now stored in the Console Stats database.  
WARNING  
To protect the database, do not use this option without first  
backing up the database on tape using instructions  
provided in the Informix documentation.  
WARNING  
Use of this option causes the loss of all call processing  
and attendant login data that has been collected, including  
report formats, and indexed time schedules  
Step 1:  
From the Database Administration menu (Figure 9-2), press the Rkey  
and press Enter. The Remove Database screen (Figure 9-4) will be  
displayed showing a warning and confirmation prompt. .  
Figure 9-4 Remove Database Screen  
Step 2:  
Note:  
Ensure that the specified database is to be removed (deleted). At the  
prompt, enter Y to remove the database (or N to not remove the database)  
and press Enter. A message will show the status of the database removal.  
When the removal is complete, press Enter.  
After removing the database and returning to the Database Administration menu,  
the previous database space name and database name values will still be shown  
on the display. These do not indicate the status of the database. They may be  
changed per any new database being installed.  
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ADMINISTRATION MENU  
Database Administration (Cont.)  
Build Database  
Indexes  
The Build Database Indices option on the Console Stats Database Administration  
menu is used to create indices that make access to the data in the database faster.  
This function marks the specified database fields that are to be used for indices.  
Note:  
The Build Database Indices option must be implemented whenever a new data-  
base is installed.  
Step 1:  
From the Database Administration menu (Figure 9-2), press the Bkey  
and press Enter. The Build Database Indices screen (Figure 9-5) will be  
displayed.  
Figure 9-5 Build Database Indices Screen  
Step 2:  
The display will show the status of building indices. When the build is  
complete, press Enter.  
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ADMINISTRATION MENU  
Attendant Console Statistics Operations Manual  
Database Administration (Cont.)  
Erase Database  
Indexes  
Typically, it will only be necessary to use Erase Database Indexes option on the  
Database Administration menu when the database has become corrupted. When  
the indices are erased, the Build Database Indices option is required to re-make  
the indices.  
Step 1:  
From the Database Administration menu (Figure 9-2), press the Ekey  
and press Enter. The Erase Database Indices screen (Figure 9-6) will be  
displayed.  
Figure 9-6 Erase Database Indices Screen  
Step 2:  
Note:  
The display will show the status of the erase database indices process.  
When the erase is complete, press Enter.  
It is necessary to re-build the database indices before using the database. Use the  
Build Database Indices function described in this chapter.  
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ADMINISTRATION MENU  
Database Administration (Cont.)  
Display Table  
Count  
The Display Table Count option on the Database Administration menu is used to  
list the internal database tables and to display a count of the records each contains.  
Step 1:  
From the Database Administration menu (Figure 9-2), press the Dkey  
and press Enter. The Display Table Count screen (Figure 9-7) will be  
displayed.  
Figure 9-7 Display Table Count Screen  
Step 2:  
The display will show the various tables used for the Console Stats  
database and the number of records for each table. When finished  
viewing the tables, press Enter.  
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ADMINISTRATION MENU  
Attendant Console Statistics Operations Manual  
Database Administration (Cont.)  
Update System  
Catalog  
The Update System Catalog option on the Database Administration menu is used  
to update the table row counts stored in the Informix SYSTABLES catalog.  
Step 1:  
From the Database Administration menu (Figure 9-2), press the Ukey  
and press Enter. The Update System Catalog screen (Figure 9-8) will be  
displayed.  
Figure 9-8 Update System Catalog Screen  
Step 2:  
When the update is complete, press Enter.  
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ADMINISTRATION MENU  
Database Administration (Cont.)  
Informix dbaccess  
Utility  
The Informix dbaccess Utility option on the Database Administration menu is used  
to activate the Informix dbaccess utility. For more information about this utility,  
see the Informix System Administrators Guide.  
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Attendant Console Statistics Operations Manual  
Log File Display  
The Log File Display option on the Console Statistics Administration Menu is  
used to access the log files for display and printing of log entries. Console Stats  
enters process and error messages to a menu log file and to a report generation log  
file.  
Log File Display  
Menu  
From the Administration Main Menu (Figure 9-1), press the Fkey and press  
Enter to select the Log File Display option. The Log File Display menu screen  
(Figure 9-9) will be displayed.  
Figure 9-9 Log File Display Screen  
Menu Options  
The Log File Display menu provides these options:  
Menu Log Files  
Access the files that contain process and error  
messages occurring during performance of  
menu functions.  
Report Generator Log FilesAccess the files that contain process and error  
messages occurring during automatic report  
generation.  
Statistic Logger Log Files Access the files that contain process and error  
messages occurring during statistic logging.  
Patroller Log Files  
Access the files that contain process and error  
messages occurring during patroller logging.  
The specific step-by-step procedures for all these functions are described in the  
following sections of this chapter.  
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ADMINISTRATION MENU  
Log File Display (Cont.)  
Menu Log Files  
The Menu Log Files option is used to access the files that contain process and error  
messages that occur during performance of menu functions.  
Step 1:  
From the Log File Display screen (Figure 9-9), press the Mkey and  
press Enter. The Menu Log Files screen (Figure 9-10) will be displayed.  
Figure 9-10 Menu Log Files Screen  
Step 2:  
The display shows the available menu log files listed on the left of the  
screen. At the prompt, enter the filename of the menu log file to view, and  
press Enter. The specified menu log file data will be displayed (Figure  
9-11).  
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Log File Display (Cont.)  
Menu Log Files  
(Cont.)  
Figure 9-11 Menu Log File Data Screen  
The Menu Log File Data screen shows the data log entries for the specified menu  
log file.  
Screen Options  
Various options are available at this screen:  
Search  
Use the Search option to find specific text in the file. Press  
the Skey and press Enter. At the prompt enter the text  
value to search and press Enter. The found text will be  
shown on the screen in highlight. All occurrences of the  
found text will be shown.  
Top/Bottom  
Command  
Print  
Use the  
Top  
option to move to the beginning of the file and  
the Bottom option to move to the end of the file. Press the  
Tor Bkeys and press Enter. (The UP and DOWN arrow  
keys can also be used to scroll the file line-by-line.)  
Use the Command option to enter commands directly in the  
UNIX environment. Press the Ckey and press Enter to  
access UNIX. Enter the appropriate UNIX command at the  
prompt and press Enter.  
Type ’ ’ and press  
P
Enter  
to select the  
Print  
command. At  
the prompt, type Fto print the whole file or Sto print just  
the screen and press Enter. (Press Esc to return the cursor to  
the command line, cancelling the print request.)  
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Log File Display (Cont.)  
Menu Log Files  
(Cont.)  
Screen Options (Cont.)  
Autoscroll  
The reflects real-time activity in the file when it is in  
AutoScroll mode. Press the Akey and press Enter to  
toggle the AutoScroll option on and off. In AutoScroll  
mode (shown by the notation AS in the bottom right corner  
of the screen) new messages are scrolled onto the screen as  
they occur and are added to the file.  
Quit  
The Quit option exits the Menu Log File Data screen and  
the Menu Log File menu is displayed. Press the Qkey and  
Enter to exit this screen.  
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Log File Display (Cont.)  
Report Generator  
Log Files  
The Report Generator Log Files option is used to access the files that contain  
process and error message occurring during automatic generation of reports.  
Step 1:  
From the Log File Display screen (Figure 9-9), press the Rkey and  
press Enter. The Report Generator Log Files screen (Figure 9-12) will  
be displayed.  
Figure 9-12 Report Generator Log Files Screen  
Step 2:  
The display shows the available report generator log files listed on the left  
of the screen. At the prompt, enter the filename of the report generator  
log file to view, and press Enter. The specified report generator log file  
data will be displayed (Figure 9-13).  
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ADMINISTRATION MENU  
Log File Display (Cont.)  
Report Generator  
Log Files (Cont.)  
Figure 9-13 Report Generator Log Files Data Screen  
The Report Generator Log File Data screen shows the data log entries for the  
specified report generator log file.  
Screen Options  
Various options are available at this screen:  
Search  
Use the Search option to find specific text in the file. Press  
the Skey and press Enter. At the prompt enter the text  
value to search and press Enter. The found text will be  
shown on the screen in highlight. All occurrences of the  
found text will be shown.  
Top/Bottom  
Command  
Print  
Use the  
Top  
option to move to the beginning of the file and  
the Bottom option to move to the end of the file. Press the  
Tor Bkeys and press Enter. (The UP and DOWN arrow  
keys can also be used to scroll the file line-by-line.)  
Use the Command option to enter commands directly in the  
UNIX environment. Press the Ckey and press Enter to  
access UNIX. Enter the appropriate UNIX command at the  
prompt and press Enter.  
Type ’ ’ and press  
P
Enter  
to select the  
Print  
command. At  
the prompt, type Fto print the whole file or Sto print just  
the screen and press Enter. (Press Esc to return the cursor to  
the command line, cancelling the print request.)  
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Log File Display (Cont.)  
Report Generator  
Log Files (Cont.)  
Screen Options (Cont.)  
Autoscroll  
The reflects real-time activity in the file when it is in  
AutoScroll mode. Press the Akey and press Enter to  
toggle the AutoScroll option on and off. In AutoScroll  
mode (shown by the notation AS in the bottom right corner  
of the screen) new messages are scrolled onto the screen as  
they occur and are added to the file.  
Quit  
The Quit option exits the Menu Log File Data screen and  
the Menu Log File menu is displayed. Press the Qkey and  
Enter to exit this screen.  
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ADMINISTRATION MENU  
Attendant Console Statistics Operations Manual  
Log File Display (Cont.)  
Statistic Logger  
Log Files  
The Statistic Logger Log Files option is used to access the files that contain process  
and error messages occurring during statistic logging.  
Step 1: From the Log File Display screen (Figure 9-9), press the Skey and  
press Enter. The Statistic Logger Log Files screen (Figure 9-14) will be  
displayed.  
Figure 9-14 Statistic Logger Log Files Screen  
Step 2: The display shows the available statistic logger log files listed on the left  
of the screen. At the prompt, enter the filename of the statistic logger log  
file to view, and press Enter. The specified statistic logger log file data  
will be displayed (Figure 9-15).  
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Attendant Console Statistics Operations Manual  
Log File Display (Cont.)  
Statistic Logger  
Log Files (Cont.)  
Figure 9-15 Statistic Logger Log Files Data Screen  
The Statistic Logger Log File Data screen shows the data log entries for the  
specified statistic logger log file.  
Screen Options  
Various options are available at this screen:  
Search  
Use the Search option to find specific text in the file. Press  
the Skey and press Enter. At the prompt enter the text  
value to search and press Enter. The found text will be  
shown on the screen in highlight. All occurrences of the  
found text will be shown.  
Top/Bottom  
Command  
Print  
Use the  
Top  
option to move to the beginning of the file and  
the Bottom option to move to the end of the file. Press the  
Tor Bkeys and press Enter. (The UP and DOWN arrow  
keys can also be used to scroll the file line-by-line.)  
Use the Command option to enter commands directly in the  
UNIX environment. Press the Ckey and press Enter to  
access UNIX. Enter the appropriate UNIX command at the  
prompt and press Enter.  
Type ’ ’ and press  
P
Enter  
to select the  
Print  
command. At  
the prompt, type Fto print the whole file or Sto print just  
the screen and press Enter. (Press Esc to return the cursor to  
the command line, cancelling the print request.)  
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ADMINISTRATION MENU  
Log File Display (Cont.)  
Statistic Logger  
Log Files (Cont.)  
Screen Options (Cont.)  
Autoscroll  
The reflects real-time activity in the file when it is in  
AutoScroll mode. Press the Akey and press Enter to  
toggle the AutoScroll option on and off. In AutoScroll  
mode (shown by the notation AS in the bottom right corner  
of the screen) new messages are scrolled onto the screen as  
they occur and are added to the file.  
Quit  
The Quit option exits the Menu Log File Data screen and  
the Menu Log File menu is displayed. Press the Qkey and  
Enter to exit this screen.  
NDA-30122 Revision 1  
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ADMINISTRATION MENU  
Attendant Console Statistics Operations Manual  
Log File Display (Cont.)  
Patroller Log Files  
The Patroller Log Files option is used to access the files that contain process and  
error messages occurring during patroller logging.  
Step 1:  
From the Log File Display screen (Figure 9-9), press the Pkey and  
press Enter. The Patroller Log Files screen (Figure 9-16) will be  
displayed.  
Figure 9-16 Patroller Log Files Screen  
Step 2:  
The display shows the available patroller log files listed on the left of the  
screen. At the prompt, enter the filename of the patroller log file to view,  
and press Enter. The specified patroller log file data will be displayed  
(Figure 9-17).  
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ADMINISTRATION MENU  
Log File Display (Cont.)  
Patroller Log Files  
(Cont.)  
Figure 9-17 Patroller Log Files Data Screen  
The Patroller Log File Data screen shows the data log entries for the specified  
patroller log file.  
Screen Options  
Various options are available at this screen:  
Search  
Use the Search option to find specific text in the file. Press  
the Skey and press Enter. At the prompt enter the text  
value to search and press Enter. The found text will be  
shown on the screen in highlight. All occurrences of the  
found text will be shown.  
Top/Bottom  
Command  
Print  
Use the  
Top  
option to move to the beginning of the file and  
the Bottom option to move to the end of the file. Press the  
Tor Bkeys and press Enter. (The UP and DOWN arrow  
keys can also be used to scroll the file line-by-line.)  
Use the Command option to enter commands directly in the  
UNIX environment. Press the Ckey and press Enter to  
access UNIX. Enter the appropriate UNIX command at the  
prompt and press Enter.  
Type ’ ’ and press  
P
Enter  
to select the  
Print  
command. At  
the prompt, type Fto print the whole file or Sto print just  
the screen and press Enter. (Press Esc to return the cursor to  
the command line, cancelling the print request.)  
NDA-30122 Revision 1  
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ADMINISTRATION MENU  
Attendant Console Statistics Operations Manual  
Log File Display (Cont.)  
Patroller Log Files  
(Cont.)  
Screen Options (Cont.)  
Autoscroll  
The reflects real-time activity in the file when it is in  
AutoScroll mode. Press the Akey and press Enter to  
toggle the AutoScroll option on and off. In AutoScroll  
mode (shown by the notation AS in the bottom right corner  
of the screen) new messages are scrolled onto the screen as  
they occur and are added to the file.  
Quit  
The Quit option exits the Menu Log File Data screen and  
the Menu Log File menu is displayed. Press the Qkey and  
Enter to exit this screen.  
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ADMINISTRATION MENU  
UNIX  
The UNIX option on the Console Statistics Administration Menu is used to access  
the UNIX operating system directly.  
Enter UNIX System  
Step 1:  
Step 2:  
From the Administration Main Menu (Figure 9-1), press the Ukey and  
press Enter to select the UNIX option. The current UNIX system prompt  
will be displayed.  
At the UNIX prompt, enter the desired UNIX command.  
Exit UNIX System  
When ready to exit the UNIX operating system, enter statsadmand press Enter  
to return to the Console Stats Administration Menu.  
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Attendant Console Statistics Operations Manual  
Logout  
The Logout menu option will exit the Console Stats Administration Menu.  
From the Administration Main Menu (Figure 9-1), press the Lkey and press  
Enter to select the Logout option. The Console Stats Administration Menu will  
exit.  
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EXAMPLE REPORTS  
Appendix  
EXAMPLE REPORTS  
This appendix shows some selected example reports that can be generated.  
Generated reports will vary from the examples shown depending on the specific  
reports statistics and time intervals selected.  
Attendant Login Report  
Attendant Current Times Report  
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EXAMPLE REPORTS  
Attendant Console Statistics Operations Manual  
Example Reports (Cont.)  
Attendant Current Calls Report  
Attendant Daily Calls Report  
Attendant Daily Times Report  
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EXAMPLE REPORTS  
Example Reports (Cont.)  
Queue Current Inbound Calls Report  
Queue Daily Inbound Calls Report  
Queue Daily Inbound Wait Report  
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EXAMPLE REPORTS  
Attendant Console Statistics Operations Manual  
Example Reports (Cont.)  
Queue Daily Outbound Report  
Route Current Outbound Report  
Route Daily Outbound Report  
Page A-4  
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EXAMPLE REPORTS  
Example Reports (Cont.)  
Station Daily Outbound Report  
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EXAMPLE REPORTS  
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Page A-6  
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