ATTENDANT CONSOLE STATISTICS
Operations Manual
NEC America, Inc.
NDA-30122
Revision 1
October, 1999
Stock Number 241667
Download from Www.Somanuals.com. All Manuals Search And Download.
Attendant Console Statistics Operations Manual
CONTENTS
TABLE OF CONTENTS
Page
Chapter 1 - INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
What is Attendant Console Statistics? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Interface to other OAI Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
How To Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Manual Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 1 - Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 2 - Installation and Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 3 - Report Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 4 - Report Generation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 5 - Automated Report Generation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 6 - Report Viewing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 7 - Route Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 8 - Station Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 9 - Administration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Appendix - Example Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Chapter 2 - INSTALLATION & CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Before Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Informix Database Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Database Space Creation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
After Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
HCS Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
MCS Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Application Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Console Stats Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Component Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Primary Configuration Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Database Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Initialize Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
StatLogger Component. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
StatPatroller Component. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Application Start-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Logging in to Console Stats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
General Key Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Main Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Selecting Menu Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Quit Console Stats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Chapter 3 - REPORT FORMATS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using Report Formats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Report Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Attendant Report Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Queue Report Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Route and Station Group Reports Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Intervals of Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
NDA-30122 Revision 1
Page i
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CONTENTS
Attendant Console Statistics Operations Manual
Page
Example Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Report Formats Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Attendant, Queue, Route, & Station Report Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adding a Report Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Finding a Report Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Modifying a Report Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Deleting a Report Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Printing a Report Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Chapter 4 - REPORT GENERATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using Report Generation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Access to Generated Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Report Generation Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Generating Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Generating a Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Finding a Report (to Generate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Chapter 5 - AUTOMATED REPORT GENERATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Using Automated Report Generation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Current Time Interval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Automated Report Generation Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Generating Automated Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Set a Report Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Filter an Automated Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Modify an Automated Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Cancel an Automated Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Print an Automated Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Chapter 6 - REPORT VIEWING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Using Report Viewing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Report Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Attendant Login Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Automated Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Non-Automated Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Report Viewing Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Viewing Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Viewing an Attendant Login Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Finding Text Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Printing Text Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Exit Attendant Login Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Viewing an Automated Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Finding Text Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Printing Text Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Exit Automated Report Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Viewing a Non-Automated Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
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Finding Text Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Printing Text Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Exit Non-Automated Report Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Chapter 7 - ROUTE GROUPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Using Route Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Route Groups Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Route Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Adding a Route Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Finding a Route Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Modifying a Route Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Deleting a Route Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Printing a Route Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Chapter 8 - STATION GROUPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Using Station Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Station Groups Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Station Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Adding a Station Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Finding a Station Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Modifying a Station Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Deleting a Station Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Printing a Station Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Chapter 9 - ADMINISTRATION MENU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Using the Administrative Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Main Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Database Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Database Administration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Menu Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Set Database Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Name Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Install Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Remove Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Build Database Indexes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Erase Database Indexes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Display Table Count. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Update System Catalog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Informix dbaccess Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Log File Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Log File Display Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Menu Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Menu Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Screen Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Report Generator Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
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CONTENTS
Attendant Console Statistics Operations Manual
Page
Screen Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Statistic Logger Log Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Screen Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Patroller Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Screen Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
UNIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Enter UNIX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Exit UNIX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Logout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Appendix - EXAMPLE REPORTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A1
Attendant Login Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A1
Attendant Current Times Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A1
Attendant Current Calls Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A2
Attendant Daily Calls Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A2
Attendant Daily Times Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A2
Queue Current Inbound Calls Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A3
Queue Daily Inbound Calls Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A3
Queue Daily Inbound Wait Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A3
Queue Daily Outbound Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A4
Route Current Outbound Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A4
Route Daily Outbound Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A4
Station Daily Outbound Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A5
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Attendant Console Statistics Operations Manual
FIGURES
Page
LIST OF FIGURES
Figure
Title
2-1
3-1
3-2
3-3
3-4
3-5
3-6
3-7
3-8
3-9
3-10
3-11
3-12
Main Menu Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Main Menu - Report Formats Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Report Formats Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Example Attendant Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Add A Report Format Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Example Queue Reports Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Find A Report Format Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Example Route Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Modify A Report Format Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Example Station Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Delete a Report Format Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Example Attendant Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Print Formats Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
4-1
4-2
4-3
4-4
Main Menu - Report Generation Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Report Generation Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Generate a Report Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Find A Report Format Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
5-1
5-2
5-3
5-4
5-5
5-6
5-7
Main Menu - Automated Report Generation Selection . . . . . . . . . . . . . . . . . . . . . . . . 48
Automated Report Generation Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Set a Report Schedule Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Filter Events Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Modify An Automated Report Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Cancel An Automated Report Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Print Schedule Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
6-1
6-2
6-3
6-4
6-5
6-6
6-7
6-8
Main Menu - Report Viewing Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Report Viewing Menu Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
View Attendant Login Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
View Report Screen (Attendant) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
View Automated Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
View Reports Screen (Automated) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Non-Automated Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
View Reports Screen (Non-Automated) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
7-1
7-2
7-3
7-4
7-5
7-6
7-7
Main Menu - Route Groups Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Route Groups Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Add a Route Group Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Find A Route Group Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Modify A Route Group Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Delete a Route Group Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Print Route Groups Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
8-1
8-2
Main Menu - Station Groups Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Station Groups Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
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FIGURES
Figure
Attendant Console Statistics Operations Manual
Page
Title
8-3
8-4
8-5
8-6
8-7
Add a Station Group Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Find A Station Group Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Modify A Station Group Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Delete a Station Group Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Print Station Groups Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
9-1
9-2
9-3
9-4
9-5
9-6
9-7
9-8
Administration Main Menu Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Database Administration Menu Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Install Database Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Remove Database Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Build Database Indices Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Erase Database Indices Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Display Table Count Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Update System Catalog Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Log File Display Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Menu Log Files Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Menu Log File Data Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Report Generator Log Files Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Report Generator Log Files Data Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Statistic Logger Log Files Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Statistic Logger Log Files Data Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Patroller Log Files Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Patroller Log Files Data Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
9-9
9-10
9-11
9-12
9-13
9-14
9-15
9-16
9-17
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Attendant Console Statistics Operations Manual
INTRODUCTION
Chapter 1 INTRODUCTION
This manual provides the information needed to configure and operate the
Attendant Console Statistics software application.
What is Attendant Console Statistics?
Overview
Attendant Console Statistics (Console Stats) is an application that collects data
from Attendant Console call processing and produces statistical reports for display
or printing. Console Stats may be used as a stand-alone product or as a supplement
to the Hospitality Center System (HCS) or Medical Center System (MCS)
applications.
Console Stats provides options for design and generation of any number of reports
from a variety of available statistics for attendant call processing and attendant
queue activity. Reports can also be designed and generated for trunk route group
and station group activity. The statistics can be calculated by the hour, day, or for
the current day, up until the current time.
The design process involves naming the report, selecting the statistics it is to
contain, and naming the time interval by which those statistics are to be calculated.
Once formatted, a report can be generated from the Main Menu to reflect statistics
calculated from call processing data collected during a previous time period or
scheduled for automatic generation either once in the future or on a recurring basis
(i.e., Monday morning at 1:00 a.m., every week and month of the year). Report data
is collected for a configurable length of time.
The list of statistics available through Console Stats during report formatting is
extensive and includes totals, percentages, ranges, and averages calculated from
such things as number and types of calls queued and answered, connected and idle
periods, calls waiting in queue for available operators, and abandoned calls.
Console Stats retains all saved reports (whether formatted and generated through
the menus or routinely produced by Console Stats) for a configurable period during
which time they can be displayed and printed from a Main Menu option.
Interface to other OAI Applications
Console Stats requires an external application to act as an Event Collector. The
figure on the following page illustrates how the Console Stats components
interface with other OAI applications.
MCS and HCS applications may be configured to collect events for Console Stats,
or the Attendant Monitor application may be used when attendant consoles are
used in a stand-alone environment.
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INTRODUCTION
Attendant Console Statistics Operations Manual
Console Statistics Components
Event Collector
Automated
Report
Generator
Reports
MCS
or
Logger
HCS
or
Administrator
Informix
Database
Attendant
Monitor
The Event Collector detects events generated by the attendants and the PBX, then
sends messages to the Console Stats Logger application. The Logger parses the
messages and saves the statistic data in an Informix Database.
The data in the Informix Database is used by the Console Stats Administrator and
Automated Report Generator applications to build reports, that can be viewed or
printed by the Administrator application.
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Attendant Console Statistics Operations Manual
INTRODUCTION
How To Use This Manual
This manual describes the various screens, windows and functions for the
configuration and operation of Console Stats. Examples of displayed screens and
step-by-step procedures are shown in the following chapters. The procedural steps
to perform a given task (Adding a Report Format) are given in sequence and
marked as shown below:
Step 1:
From the Main Menu, select...
Manual
Chapter 1 - Introduction
Organization
This chapter details how to use this manual, the actual manual organization, and an
overview of the Console Stats application.
Chapter 2 - Installation and Configuration
Chapter 2 describes how to install and configure the application, along with the key
usage conventions, main menu screen, and an overview of the main menu
functions.
Chapter 3 - Report Formats
Report Formats describes the available statistics for report formats. All screens and
procedures for adding new report formats, modifying formats, deleting formats, or
printing reports are described.
Chapter 4 - Report Generation
This chapter describes the screens and all procedures for generating a report.
Chapter 5 - Automated Report Generation
Chapter 5 describes the screens and all procedures for configuring an Automated
Generated report.
Chapter 6 - Report Viewing
This chapter describes the procedures for viewing reports.
Chapter 7 - Route Groups
Chapter 7 describes the screens and procedures for adding new trunk route groups,
and modifying, deleting, or printing groups information.
Chapter 8 - Station Groups
This chapter describes the screens and procedures for adding new station groups,
and modifying, deleting, or printing groups information.
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INTRODUCTION
Attendant Console Statistics Operations Manual
Manual
Chapter 9 - Administration Menu
Organization
(Cont.)
Chapter 9 describes special functions and their procedures available at the Console
Stats Administration Menu.
Appendix - Example Reports
The appendix shows selected example reports and formats that can be generated.
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Attendant Console Statistics Operations Manual
INSTALLATION & CONFIGURATION
Chapter 2 INSTALLATION & CONFIGURATION
This chapter provides a step-by-step description of the installation, configuration,
and Main Menu functions for Console Stats. Before proceeding with the
configuration, ensure that the SCO UNIX operating system and the Applications
Manager (APM) platform software are installed on the system.
The Applications Manager Operations Manual provides detailed instructions for
using the APM menus and for completing the data entry screens illustrated in this
manual. NEAX2400 IMS system manuals provide the procedures for making the
data assignments at the NEAX MAT.
Before Installation
Before installing Console Stats, the following two procedures must be performed:
Informix Database
Installation
The Informix On-Line database application must be installed on the UAP before
Console Stats can run. Since the installation scripts will attempt to create the
application database, it is a good idea to install Informix before installing Console
Stats. Informix may already be installed if one of the following is true:
•
•
HCS or MCS is currently installed and running
The UAP is a UAP2000 or UAP3000
If Informix is not installed, Console Statistics can still be installed on the UAP, but
it will not run until Informix is installed and the application database is created
using the Console Statistics Administration utility (See Chapter 9 of this manual).
Database Space
Creation
After the Informix On-Line database has been installed, the Console Stats database
space must be created using the Informix tbmonitor utility. The database space
must contain at least 400 MB of free space.
If HCS or MCS is currently installed, the “atcsspace” or “mcsspace” database
spaces may also be used by Console Stats if there is enough free space; otherwise,
use the Informix tbmonitor to create a new database space with the name
“statsdbspace”. Remember the database space name (“statsdbspace, “atcsspace”,
“mcsspace”, etc.) as the installation scripts will prompt for it later.
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INSTALLATION & CONFIGURATION
Attendant Console Statistics Operations Manual
Installation Procedure
This section describes the procedures to install the Attendant Console Statistics
application software. Follow the procedure below to install the software.
Note:
Some keyboards use a marked Return key for the carriage return function. Other
keyboards mark this function key as Enter. The installation procedure will iden-
tify this function as Return (Enter). When the procedure indicates, use the appro-
priate marked key on your particular keyboard.
To begin the Console Stats software
installation, type apmadm at the UNIX
login prompt and press Enter.
login: apmadm
password:
(If your “apmadm” account requires a
password, enter the “apmadm”
password at the subsequent password
prompt.)
NEC America
APM Administration
Wed - Oct 31, 1996
APM Administration Main Menu.
APM Platform Release Rel2.3 (May 22, 1996)
Type ’i’ in the “Enter Option: [ ]” field
to select “Installation of Applications/
Packages” and press Enter.
Main Menu
APM
Debug Facilities
Halt APM System
File Archive
Note:
The APM Platform release and date
Installation of Applications/Packages
may vary from this example.
PBX Simulator
Removal of Packages
Start-up APM System
Logout
UNIX
Enter Option: [i]
APM Status: ACTIVE
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Attendant Console Statistics Operations Manual
INSTALLATION & CONFIGURATION
NEC America
APM Administration
Wed - Oct 31, 1996
Console Stats is an application. When
prompted for the package to be
installed, type ’applications’ and press
Enter.
Installation of Applications/Packages
Available Packages are:
applications asl mtl tcpip
Enter Package to be installed: applications
uapname
uucp
x25
NEC America
APM Administration
Wed - Oct 31, 1996
You are asked to select the installation
media. Type ’F’ for “Floppy Disk
Device” and press Enter.
Installation of Applications/Packages
Available Packages are:
Note:
will be a 3.5 inch type.
The standard Floppy Disk Device
applications
asl
mtl
tcpip
uapname
uucp
x25
Enter Package to be installed: applications
Release Media Devices are:
(F)loppy Disk Device
(C)artridge Tape Device
Enter Release Media Device: F
Next, you are requested to insert the
Attendant Console Statistics
installation diskette in the Floppy Disk
Device.
Install Procedure
Installing from /dev/fd0
Insert OAI Application/Update Release Media #1
Enter <Return> to continue:
Insert the diskette and press Enter to
continue.
Note:
The Attendant Console Statistics
installation diskette will be a 3.5 inch type.
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INSTALLATION & CONFIGURATION
Attendant Console Statistics Operations Manual
The screen displays the files as they are
loaded from the media. Some files may
scroll off the screen, until all the files
from the diskette have been processed.
Install Procedure
Installing from /dev/fd0
Insert OAI Application/Update Release Media #1
Enter <Return> to continue:
Copying ........
tar: blocksize = 20
x oai/app/consoleStats/install/etc/updstats.Z, 112163 bytes, 220 tape blocks
x oai/app/consoleStats/install/etc/swpcall.Z, 115463 bytes, 226 tape blocks
x oai/app/consoleStats/install/etc/swpattl.Z, 114652 bytes, 224 tape blocks
x oai/app/consoleStats/install/bluebars1.Z, 562 bytes, 2 tape blocks
x oai/app/consoleStats/install/bluebars2.Z, 343 bytes, 1 tape blocks
You are asked if all of the application
release media (diskettes) have been
processed. Type ’n’ for any additional
diskettes for Console Stats. When all
diskettes have been loaded, type ’y’
(yes) and press Enter.
.
x oai/app/consoleStats/install/stats_ins.Z, 5263 bytes, 11 tape blocks
.
x oai/app/consoleStats/install/createAccounts.Z, 947 bytes, 2 tape blocks
x oai/app/consoleStats.ins, 2050 bytes, 5 tape blocks
x oai/chksum_app, 5259 bytes, 11 tape blocks
Note:
The number of bytes, tape blocks,
Has all release media been loaded [y or n] ? y
and/or files may vary from this example.
APM installation begins, processing all
of the Console Stats installation files
and checking them for correctness. The
screen indicates the status of this
installation.
OAI Platform is at revision 5 for machine i386 (May 22 1996 Rel2.3)
consoleStats
Revision: 6machine type: i386
Version: Ver3.1.0
Processing, please wait...
Validating installed files
..............
Validation Completed
Note:
Some revisions and dates may vary
from this example.
Looking for installation scripts
Installing the Release Files
Processing files
NEC America
Console Statistics
Wed - Oct 31,1996
Select the installation option for
Console Stats. For a new installation,
type ’I’ and press Enter. The
Installation Options
installation of files will now begin.
[I]nstall
[U]pgrade
If performing an upgrade, type U and
press Enter. If you wish to Cancel the
installation at this time, type ’C’ and
press Enter.
[C]ancel Installation
Enter Option
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Attendant Console Statistics Operations Manual
INSTALLATION & CONFIGURATION
NEC America
Console Statistics
Wed - Oct 31,1996
Screen messages show the installation
and backup directories being installed.
Creating installation directories
Creating backup directories
NEC America
Console Statistics
Wed - Oct 31,1996
For Console Stats installation, certain
files must be modified that require
“root” privileges.
Super User (root) privileges are required to create the Console Statistics
user accounts.
Please enter the Super User Password:
Type your “root” password and press
Enter to continue the installation.
Various messages will show the
progress of the installation.
Removing the old Console Statistics user accounts...
Creating the stats user account...
Deleting the password for user: stats
Password change is forced for stats.
Creating the statsadm user account...
Deleting the password for user: statsadm
Password change is forced for statsadm.
Note:
An incorrect password entry will
cancel the install and return you to the APM
Administration Main Menu.
Configuring Informix to go on-line when the system is booted...
Installing the ansi_nec terminal information...
NEC America
Console Statistics
Wed - Oct 31,1996
Status messages show the installation of
various files.
Installing login scripts...
Installing APM database files...
Installing config files...
Installing executable files...
Updating APM Configuration files...
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INSTALLATION & CONFIGURATION
Attendant Console Statistics Operations Manual
NEC America
Console Statistics
Wed - Oct 31,1996
Status messages show the installation
and configuration of the first Console
Stats main component.
Configuring StatLogger
autocfg running...
At the prompt, press Enter to continue
autocfg: StatLogger
application configured.
the installation.
autocfg terminated normally.
Press Return to continue installation
NEC America
Console Statistics
Wed - Oct 31,1996
Status messages show the installation
and configuration of the second
Console Stats main component.
Configuring StatPatroller
autocfg running...
At the prompt, press Enter to continue
autocfg: StatPatroller
application configured.
the installation.
autocfg terminated normally.
Press Return to continue installation
NEC America
Console Statistics
Wed - Oct 31,1996
Read this screen message carefully.
The Console Statistics Informix database may be installed now if an Informix
database space has been created. This may be an existing database space used
by other applications, or a new space dedicated to Console Statistics. If the
database does not exist at this time, type ’N’ when prompted below. The
Console Statistics Informix database can be created later using the Informix
tbmonitor utility to create the database space, and then using the Console
Statistics Administration utility to create the database and build the
indices.
At the prompt, type ’y’ or ’n’ and press
Enter.
WARNING: If an Informix database already exists for Console Statistics, it
will be destroyed before the new database is installed, and all
data will be lost.
Do you want to install the Console Statistics Informix database now? (y/n)
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INSTALLATION & CONFIGURATION
NEC America
Console Statistics
Wed - Oct 31,1996
If HCS or MCS is currently installed,
the ’atcsspace’ or ’mcsspace’ database
spaces may also be used by Console
Stats-- if there is enough free space.
Please enter the Informix database space name: [statsdbspace]
You entered [statsdbspace], is this correct (y/n)
If not, type the Console Stats default
database space name ’statsdbspace’
and press Enter.
At the prompt, verify the database space
name. If correct, type ’y’ and press
Enter.
NEC America
Console Statistics
Wed - Oct 31,1996
Ensure there is no existing Console
Stats database or that the existing
database has been backed-up before
proceeding.
Ready to install Console Statistics Database in statsdbspace
WARNING: If an Informix database already exists for Console Statistics, it
will be destroyed before the new database is installed, and all
data will be lost.
At the prompt, type ’y’ and press Enter
to continue.
Do you want to continue? (y/n)
NEC America
Console Statistics
Wed - Oct 31,1996
Status messages show the installation of
the new database.
Removing the old Console Statistics Informix database...
Installing the new Console Statistics Infomrix database...
Building the Console Statistics Informix database indices...
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INSTALLATION & CONFIGURATION
Attendant Console Statistics Operations Manual
NEC America
Console Statistics
Wed - Oct 31,1996
Status messages show the progress of
the Console Stats installation. When all
files have been set-up by the installer,
the Console Stats installation is
complete.
Setting up info files...
Old files saved in /tmp/stats0, the system deletes these after 7 days.
Apm should now be Terminated and then Re-Initialized and the appropriate
Console Statistics APM Database files should be modified.
Press Enter to exit this screen and
return to the APM Main Menu.
Installation Complete.
Press Return
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Attendant Console Statistics Operations Manual
INSTALLATION & CONFIGURATION
After Installation
The Console Stats application can be used with the Hospitality Center System
(HCS) or Medical Center System (MCS) applications. If Console Stats is to be used
with either of these applications, perform the following steps as appropriate:
HCS Configuration
If HCS is to be used with Console Statistics, then HCS must be configured as
follows:
Step 1:
Halt all HCS applications.
Step 2:
Add the following line to “/oai/app/hcs/cfg/Matcsii.cfg”:
-
/oai/app/stats/cfg/api.cfg
Step 3:
Create a file called “/oai/app/hcs/cfg/Mserver.cfg” and insert the
following line:
-
/oai/app/stats/cfg/api.cfg
Step 4:
Use the APM Administrator to set the User Defined #13 value of all
HCS_ServerX applications (HCS_Server1, HCS_Server2, etc.) to the
following:
-
/oai/app/hcs/cfg/Mserver.cfg
Step 5:
Restart all HCS applications.
MCS Configuration
If MCS is to be used with Console Statistics, then MCS must be configured
as follows:
Step 1:
Halt all MCS applications.
Step 2:
Add the following line to “/oai/app/mcs/menus/Mcs.cfg”:
-
/oai/app/stats/cfg/api.cfg
Step 3:
Create a file called “/oai/app/mcs/menus/Mserver.cfg” and insert the
following line:
-
/oai/app/stats/cfg/api.cfg
Continue to Steps 4 and 5 on the next page...
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INSTALLATION & CONFIGURATION
Attendant Console Statistics Operations Manual
MCSConfiguration
(Cont.)
Step 4:
Use the APM Administrator to set the User Defined #10 value of all
Mcs_ServerX applications(Mcs_Server1, Mcs_Server2, etc.) to the
following:
-
/oai/app/mcs/menus/Mserver.cfg
Step 5:
Restart all MCS applications.
Proceed to the next page to configure the APM and various components...
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Attendant Console Statistics Operations Manual
INSTALLATION & CONFIGURATION
Application Configuration
Since Console Stats is internally supported by the APM, its two components must
be configured in the APM environment. This section provides the information that
must be entered into the APM configuration file.
Console Stats is set-up in the APM system using the Add function of the
Application Configuration option on the APM System Administration menu.
A Note on Selecting Commands
In the following procedures, a step may call for pressing the Tab key to select
a command. It may be necessary to press the Tab key multiple times in order
to select the specific command. When reading a step, understand to press the
Tab key (as needed) to select the specified command.
APM System
Configuration
Follow the steps to configure the APM system for Console Stats.
Step 1:
Step 2:
Step 3:
Enter the APM option from the APM Platform Management menu.
Enter the System Administrator password at the APM password screen.
Select the Application Configuration option from the System
Administration menu.
Console Stats
Console Stats has two components that must be configured through the APM.
Components
StatPatroller – Clears the database of old records, clears directories of old
reports and old log files, and date-stamps the log files.
StatLogger
–
Logs attendant on-line, off-line, login, and logout messages. It
also logs call messages — incoming, answer, abandon, recall,
and release. Messages are logged in the Informix database.
Proceed to the next page to define these components...
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INSTALLATION & CONFIGURATION
Attendant Console Statistics Operations Manual
Component
Define the two components exactly as shown in the table:
Characteristics
Characteristic
OAI Application
StatPatroller
StatLogger
N
N
N
N
N
Y
CRT Application
Communication Queue
Parameter
Definition
OAI Application
Whether (Yes or No) the component communicates
with the NEAX2400 using OAI processes.
CRT Application
Whether (Yes or No) the component runs on the same
screen as the APM, rendering the APM temporarily
inaccessible.
Communication Queue
Whether (Yes or No) the component needs an IPC
queue to communicate with other processes.
Proceed to the next page to set the Primary Configuration Parameters...
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INSTALLATION & CONFIGURATION
Primary
Configuration
Parameters
From the APM Configuration Entry screen, configure each component as follows.
All parameters marked with asterisks (*) should be entered exactly as shown. The
rest of the entries in the table below are just examples.
StatPatroller
Values
StatLogger
Values
Parameter
Application Name
StatPatroller
StatLogger
Executable Filename*
Group*
/oai/app/stats/bin/patroller
/oai/app/stats/bin/logger
STATS
I(gnore)
N(o)
STATS
I(gnore)
N(o)
Response Mode*
Initialization Batch
Termination Mode*
Standard Output
Number of Restarts
Queue Key
T(erminate)
/dev/null
0
M(essage)
/dev/null
0
112
Parameter
Definition
Application Name
The name to be displayed in the APM menus. This name
is displayed as it is entered here — i.e., capital letters,
lowercase, etc.
Executable Filename* The path name of the executable file.
Group*
The group that the component belongs to. Make no entry.
Response Mode*
The action that the APM is to take with the component
should a member of the group terminate.
Initialization Batch
Whether (Yes or No) the component is to be initialized
automatically when the OAI system is initialized.
Termination Mode*
Standard Output
How the APM is to notify the component to terminate.
Where any output is sent.
Number of Restarts
How many times the APM may restart the component
after it terminates in error.
Queue Key
The interprocess communication key by which the
component communicates with other processes.
This completes the configuration of Console Stats into the APM.
Proceed to the next page to review database support for Console Stats...
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INSTALLATION & CONFIGURATION
Attendant Console Statistics Operations Manual
Database Support
Console Stats requires one database of its own in the APM. The Console Stats
database (statcfg) was loaded during software installation from the release media
and contains default field entries, most of which should not be changed without
first consulting an NEC representative. The statcfg database structure and contents
are described in the table below:
App. File
Definition
(Statcfg)
Master
Database
(statcfg)
Master File Definition
(statcfg)
Field Name
Type
Size
Min.
Max.
Data Type
Default Entry
Value Value
Automated Reports Dir
Non-Automated Reports Dir
Login Reports Dir
A
A
A
A
A
A
N
N
A
A
25
25
25
25
25
9
ASCII
ASCII
/oai/log/stats/arpts
/oai/log/stats/narpts
ASCII
/oai/log/stats/lrpts
Log Directory
ASCII
/oai/log/stats
Report Generator Process
Database Name
ASCII
/oai/app/stats/bin/rptgen
ASCII
statsdb
365
50
Max Days to Keep Records
Max DB Records to Query
Attendant Statistics
3
1
1
730
50
Short Integer
Short Integer
ASCII
2
1
Y
Call Queue Statistics
1
ASCII
Y
The only field in this database whose entry should be changed is the Max Days to
Keep Records. This value reflects the number of days for which attendant data is
maintained in the database and can be any number of days, from 1 to 730. If you
need to change this value, use the Database Administration option on the APM
System Administration Menu. Refer to the APM Operations Manual for more
detailed instructions.
Proceed to the next page to initialize the Console Stats components...
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Attendant Console Statistics Operations Manual
INSTALLATION & CONFIGURATION
Initialize
The two Console Stats components must be initialized from the APM as follows:
Components
StatLogger Component
Follow the steps below to initialize the StatLogger component:
Step 1:
Step 2:
On the APM System Operations Menu, select the Non-CRT
Application Control option.
Use the Initialize command to start up the “StatLogger” component.
StatPatroller Component
Follow the steps below to initialize the StatPatroller component:
Step 1:
Step 2:
Step 3:
On the APM System Administration Menu, select Control Options.
On the Application Selection screen, select StatPatroller.
On the Application Control Options screen, create a schedule for
StatPatroller to automatically initialize every midnight by making the
following entries:
Minute (0-59):
Hour of Day (0-23):
Day of Month (1-31):
Month of Year (1-12):
Day of Week (0-6):
0
0
*
*
*
This completes all the application configuration.
Proceed to the next page to start-up the Console Stats application...
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INSTALLATION & CONFIGURATION
Attendant Console Statistics Operations Manual
Application Start-Up
Logging in to
Console Stats
The Console Stats application executes on a UAP (User Application Processor).
From the UAP terminal, follow the steps below to login and start Console Stats:
Step 1:
At the Login: prompt, type ’stats’ (lower case) and press Enter.
-
If the system is configured for a password, a password prompt will be dis-
played. Type your password at the prompt and press Enter.
Step 2:
The Console Stats application will start and display the Main Menu
screen. See Figure 2-1.
General Key Use
Throughout Console Stats, the keys shown in the table will produce the associated
action:
Key
Enter or Return
Action
Accept a chosen selection or field entry
Exit the current screen or window
Escape
Tab
Move to the next field on the screen or window
Move to the previous field on the screen or window
Back Tab
Down Arrow
• Move down one line in a scrolling window or selection list
• Move to the next field on the screen or window
Up Arrow
• Move up one line in a scrolling window or selection list
• Move to the next field on the screen or window
Left Arrow
Right Arrow
Backspace
Delete
Move left one character in a field
Move right one character field
Move left one character in a field, then delete the character
Delete the current character in a field
Home
• Move to the first character in a field
• Move to the first line in a scrolling window
End
• Move to the last character in a field
• Move to the last line in a scrolling window
Page Up
Move up one page in a scrolling window
Move down one page in a scrolling window
Page Down
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Attendant Console Statistics Operations Manual
INSTALLATION & CONFIGURATION
Main Menu
Following the Console Stats login, the Console Stats Main Menu will be displayed
(Figure 2-1).
Figure 2-1 Main Menu Screen
Console Stats call processing reports can be designed with statistics to be computed
by hour or by day over a definable range of time or for today only. For example,
Console Stats can calculate the amount of time out of every hour that all logged-in
and active attendants spent talking to callers over the past week. The format for this
report would contain these settings:
Time Interval:
Statistic:
Hourly
Total Talk Time
The range of time set for this formatted report when it is being generated on August
17, 1999 would look like this:
Starting Date:
Starting Time:
Ending Date:
Ending Time:
08/17/1999
08:00 AM
08/10/1999
08:00 AM
The Console Stats Main Menu shows the sequential approach to report production.
•
The first step is to create a format the report, giving it a name and identifier (for
storage and retrieval), naming the interval by which its statistics are calculated
(e.g., by hour), and naming the specific statistics that are to be calculated from
call processing data.
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INSTALLATION & CONFIGURATION
Attendant Console Statistics Operations Manual
Main Menu (Cont.)
•
•
The second step is to generate the formatted report or schedule it for automatic
generation. Generating the report involves naming the range of time over which
the formatted statistics are to be calculated from the call processing data
collected for that time (for instance, over the past three days) and showing
whether the report is to be displayed, printed, and/or saved. Scheduling
automatic report generation involves naming a time at which the formatted
report will be generated, either once or on a recurring basis.
Lastly, formatted and generated reports can be viewed and printed.
Main Menu
Options
This sequence (described above) to produce a report is reflected in the Main Menu
(Figure 2-1) options.
•
Report Formats
–
Create formats for reports of statistics calculated by
attendant or by the types of calls that are queued for and
by attendants.
•
Report Generation – Generate a formatted report of statistics calculated from
call processing data collected before. Note that reports
formatted with a Current interval can only be generated
through this option. They cannot be scheduled for
automatic generation.
•
Automated Report – Schedule the specific time at which a formatted
Generation
report is automatically generated once or on a recurring
basis. Note that only reports formatted for statistics
calculated by the hour and by the day
can be scheduled for automatic generation.
•
•
•
Report Viewing – Display existing attendant login, automated and non-
automated reports for viewing and printing.
Route Groups
– Create trunk route groups
Station Groups – Create station groups
These option selections and their functions are described in detail in other chapters
of this manual. Refer to the following:
•
•
•
Report Formats
– See Chapter 3
Report Generation – See Chapter 4
Automated Report – See Chapter 5
Generation
•
•
•
Report Viewing
Route Groups
Station Groups
– See Chapter 6
– See Chapter 7
– See Chapter 8
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Attendant Console Statistics Operations Manual
INSTALLATION & CONFIGURATION
Selecting Menu
Options
Select menu options from the screen using the Up and Down arrow keys to
highlight the desired function. Each menu selection can also be selected by a
specific “Hot Key” character, displayed in Bold.
For example: Report Formats
Report Viewing
Typing F will select Report Formats function, and V will select the Report Viewing
function. Look for the Hot Keys on each menu screen.
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INSTALLATION & CONFIGURATION
Attendant Console Statistics Operations Manual
Quit
Console Stats
Follow the steps to quit the Console Stats application:
Step 1:
Step 2:
Go to the Console Stats Main Menu (Figure 2-1).
Use the UP and DOWN arrow keys to select Quit from the menu and
press Enter.
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Attendant Console Statistics Operations Manual
REPORT FORMATS
Chapter 3 REPORT FORMATS
The Report Formats option from the Console Stats Main Menu provides options
to define new report formats; and find, modify, delete, and print existing reports.
All display screens, windows, menus and procedures are described in the following
sections of this chapter.
Using Report Formats
Use the Report Formats option to design reports for attendant activity (Attendant
Reports) or for specific types of calls that are queued for and by attendants (Queue
Reports). Report formats can also be designed for Route Groups and Station
Groups. Each type of report (Attendant, Queue, Route Group, Station Group)
contains a standard set of statistical data that can be generated.
Report Statistics
Attendant Report Statistics
Attendant reports can contain statistics specific to Attendant call handling.
Statistic
Description
Inbound Calls Answered
Inbound Talk Time
Total number of inbound calls that were answered by the attendant, including recalls.
The total time that the attendant was connected to inbound callers.
Inbound Talk Percentage
Inbound Average Duration
Inbound Minimum Duration
Inbound Maximum Duration
Outbound Calls Placed
Outbound Talk Time
The percentage of total time that the attendant spent logged in and connected to inbound callers.
The average time that the attendant spent connected to an inbound caller.
The shortest time that the attendant spent connected to an inbound caller.
The longest time that the attendant spent connected to an inbound caller.
Total number of outbound calls that were placed by the attendant.
The total time that the attendant was connected to outbound calls.
Outbound Talk Percentage
Outbound Average Duration
Outbound Minimum Duration
The percentage of total time that the attendant spent connected to an outbound caller.
The average time that the attendant spent connected to an outbound caller.
The shortest time that the attendant spent connected to an outbound caller.
Outbound Maximum Duration The longest time that the attendant spent connected to an outbound caller.
Idle Time
The total time that the attendant was logged in but not connected to an inbound or outbound call.
Idle Percentage
The percentage of total time that the attendant spent logged in and not connected to an inbound or
outbound call.
Idle Average Duration
Idle Minimum Duration
Idle Maximum Duration
The average time that the attendant spent logged in but not connected to an inbound or outbound
call.
The shortest time that the attendant spent logged in but not connected to an inbound or outbound
call.
The longest time that the attendant spent logged in but not connected to an inbound or outbound
call.
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REPORT FORMATS
Attendant Console Statistics Operations Manual
Using Report Formats (Cont.)
Queue Report Statistics
Queue Reports can contain statistics specific to the attendant call queue. Statistics
are available for the following types of calls: Internal, external, attendant transfers,
station transfers, held camp calls and those that time out, paged calls, parked calls
and those that time out, held calls and those that time out, no-answer calls that time
out, off-hook alarms, Common Control Switching Arrangement (CCSA), foreign
exchange, tie trunks, Wide Area Telephone Service (WATS), priority, forwarded,
and vacant. These statistics are described in the following table:
Statistic
Description
Inbound Calls Received
Inbound Calls Answered
Inbound Calls Abandoned
Total number of inbound calls that were received.
Total number of inbound calls that were answered.
Total number of inbound calls that were abandoned before they were answered.
Inbound Percentage Answered The percentage of inbound calls that were answered.
Inbound Percentage
Abandoned
The percentage of inbound calls that were abandoned before they were answered.
Inbound Average Wait Time
The average time a caller had to wait before the call was answered, the caller abandoned, or it was
recalled to another queue.
Inbound Minimum Wait Time
The shortest time a caller had to wait before the call was answered, the caller abandoned, or it was
recalled to another queue.
Inbound Maximum Wait Time The longest time a caller had to wait before the call was answered, the caller abandoned, or it was
recalled to another queue.
Outbound Calls Placed
Total number of outbound calls that were placed by the attendant.
Outbound Average Duration
Outbound Minimum Duration
The average time that the attendant spent connected to an outbound caller.
The shortest time that the attendant spent connected to an outbound caller.
Outbound Maximum Duration The longest time that the attendant spent connected to an outbound caller.
Route and Station Group Reports Statistics
Route and Station Group reports statistics are specific to outbound trunk and
station operations.
Outbound Calls Placed
Total number of outbound calls that were placed by all attendants to routes (in the specified route
group) or to stations (in the specified station group).
Outbound Average Duration
Outbound Minimum Duration
The average time that all attendants spent connected to an outbound caller over routes (in the
specified route group) or over stations (in the specified station group).
The shortest time that all attendants spent connected to an outbound caller over routes (in the
specified route group) or over stations (in the specified station group).
Outbound Maximum Duration The longest time that all attendants spent connected to an outbound caller over routes (in the
specified route group) or over stations (in the specified station group).
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Attendant Console Statistics Operations Manual
REPORT FORMATS
Using Report Formats (Cont.)
Intervals of
Statistics
Every report format must include the interval during which the statistics are
calculated. The interval can be designated as hourly, daily, or the current day and
does not include the specific dates or times. Those are named when the report is
actually generated (See Report Generation option on the Console Stats main
menu).
•
•
•
Hourly - Hourly reports calculate statistics every hour for every attendant or
queue during the time period shown in report generations.
Daily - Daily reports calculate statistics for every attendant or queue during the
day shown in report generation.
Current - Current reports calculate statistics every hour for every attendant or
queue for today, from the given starting time until the present time.
Example Reports
See Appendix A of this manual for selected example reports and formats.
Procedure
Overview
The overall sequence for designing a report is the following:
•
•
•
Create a report format by choosing statistical data that the report is to contain
and placing that data into the sequence in which it is to appear.
Specify a time period over which the data is to be generated -- daily, hourly, or
for today only.
When a report format is complete, the report can be generated for a set period
of time using either the Report Generation or the Automated Report
Generation options on the Main Menu (see Chapters 4 and 5).
Existing report formats can be modified, deleted, viewed, and printed. The specific
step-by-step procedures for all these functions are described in the following
sections of this chapter.
A Note on Selecting Commands
-
In the following procedures, a step may call for pressing the Tab key to select
a command. It may be necessary to press the Tab key multiple times in order
to select the specific command. When reading a step, understand to press the
Tab key (as needed) to select the specified command.
-
Commands can also be selected by pressing their associated ’Hot Key’,
displayed in BOLD.
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REPORT FORMATS
Attendant Console Statistics Operations Manual
Report Formats Menu
Step 1:
From the Console Stats Main Menu (Figure 3-1), use the Up and DOWN
arrow keys to highlight to select the Report Formats option and press
Enter.
Figure 3-1 Main Menu - Report Formats Selection
Step 2:
The Report Formats menu screen will be displayed (Figure 3-2). The
Report Formats screen options are described in detail in the following
sections of this chapter.
Figure 3-2 Report Formats Screen
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Attendant Console Statistics Operations Manual
REPORT FORMATS
Attendant, Queue, Route, & Station Report Formats
The overall procedures for creating, finding, modifying, deleting, and printing
report formats are identical for each type of report. In the following procedures,
make the appropriate menu selection (where indicated) for the type of report format
desired.
Adding a Report
Format
This procedure will create a new report format. Follow the steps to add a format:
Step 1:
From the Console Stats Main Menu (Figure 3-1), select the Report
Formats option and press Enter. The Report Formats menu screen
(Figure 3-2) will be displayed
Step 2:
From the Report Formats menu (Figure 3-2), select the desired type of
report (Attendant, Queue, Route, Station) option and press Enter. The
associated screen will be displayed (Figure 3-3).
Figure 3-3 Example Attendant Reports Screen
Note:
The specific reports screen shows all existing reports in the left window. The right
window shows the current detail settings for the report highlighted in the left win-
dow.
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REPORT FORMATS
Attendant Console Statistics Operations Manual
Attendant, Queue, Route, & Station Report Formats (Cont.)
Adding a Report
Format (Cont.)
Step 3:
Use the Tab key to select the Add option at the bottom of the screen and
press Enter. The Add a Report Format window will be displayed (Figure
3-4).
Figure 3-4 Add A Report Format Window
Step 4:
Step 5:
Enter a unique name (using up to 35 characters) that will identify the
report format in the Report Title field, and press Enter.
The Time Interval field defines the time period duration which data will
be collected for the report. A pop-up window will display listing the
values Hourly, Daily, and Current. Using the UP and DOWN arrow
keys, highlight to select the desired interval and press Enter.
Step 6:
Enter a unique four-character ID in the Report Identifier field and press
Enter. Console Stats combines this ID with the ending month, day, and
hour for any report generated from this format to build the filename under
which it is saved.
Step 7:
Step 8:
When the Statistic 1 field is selected, a pop-up window lists the four
types of statistics (None, Inbound, Outbound, Idle). Using the UP and
DOWN arrow keys, highlight to select the desired type and press Enter.
A second pop-up window now lists the statistic values associated with the
selected type from Step 7. Only the statistic values for the selected type
(None, Inbound, Outbound, Idle) will be listed in the window. Use the UP
and DOWN arrow keys to move the highlight bar to the desired statistic
value and press Enter. The selected statistic will be displayed in the
Statistic 1 field and another pop-up window will be displayed.
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REPORT FORMATS
Attendant, Queue, Route, & Station Report Formats (Cont.)
Adding a Report
Format (Cont.)
Step 9:
From the pop-up window, highlight to select the second report statistic
type for the Statistic 2 field and press Enter. Continue the selection
through all desired remaining report statistic fields.
Step 10:
When all desired statistics have been added to the report, select None
from the statistic type pop-up window and press Enter.
Note:
Note:
The None option can be selected at any time when all desired statistics have been
chosen for the report. When the None option is selected all remaining Statistic
fields will show None.
This report format can be cleared at anytime by selecting the Clear option at the
bottom of the window. Using the Tab key, select the Clear option and press Enter.
All fields will be cleared on the Add a Report Format window.
Step 11:
Use the Tab key to select the Ok option at the bottom of the window and
press Enter to save this report format.
-
If more report formats are to be added, repeat Steps 4-10.
Step 12:
If finished with the Add a Report Format function, use the Tab key to
select the Exit option at the bottom of the window and press Enter to
return to the specific reports screen (Figure 3-3).
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REPORT FORMATS
Attendant Console Statistics Operations Manual
Attendant, Queue, Route, & Station Report Formats (Cont.)
Finding a Report
Format
This procedure will find an existing report format. Follow the steps to find a
format:
Step 1:
From the Console Stats Main Menu (Figure 3-1), select the Report
Formats option and press Enter. The Report Formats menu screen
(Figure 3-2) will be displayed
Step 2:
From the Report Formats menu (Figure 3-2), select the desired type of
report (Attendant, Queue, Route, Station) option and press Enter. The
associated screen will be displayed (Figure 3-5).
Figure 3-5 Example Queue Reports Screen
Note:
The specific reports screen shows all existing reports in the left window. The right
window shows the current detail settings for the report highlighted in the left win-
dow.
Continue to Step 3 on the next page...
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REPORT FORMATS
Attendant, Queue, Route, & Station Report Formats (Cont.)
Finding a Report
Format (Cont.)
Step 3:
Use the Tab key to select the Find option at the bottom of the screen and
press Enter. The Find a Report Format window will be displayed (Figure
3-6).
Figure 3-6 Find A Report Format Window
Step 4:
At the Find By field, use the UP and DOWN arrow keys to select either
Title or Identifier from the pop-up window and press Enter.
-
If Title is selected, the Title field will be displayed. Enter the report title
to be found. The * character may be used as a wildcard at the end of the
string (Example: “Bob*” will find the first report with a title that contains
“Bob” as the first three characters of the report title).
-
If Identifier is selected, the Identifier field will be displayed. Enter the
report identifier to be found.
Step 5:
When the Title or Identifier has been entered, use the Tab key to select
the Ok option at the bottom of the screen and press Enter. A search will
now begin for the specified report.
-
If a match is found, the Find a Report Format window is popped
down.The Attendant Reports screen now shows the found report format
highlighted in the left Report Titles window, and the specified report for-
mat details displayed in the right Report Details window.
-
-
If more than one match is found, each time the Find option is selected
the next match will be highlighted.
If a match is not found, the Find a Report Format window remains visible
and an error message is displayed near the bottom of the screen.
Step 6:
Step 7:
To begin another search, repeat Steps 3-5.
If finished with this specific reports function, use the Tab key to select
the Exit option at the bottom of the screen and press Enter to return to
the Report Formats menu screen (Figure 3-2).
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REPORT FORMATS
Attendant Console Statistics Operations Manual
Attendant, Queue, Route, & Station Report Formats (Cont.)
ModifyingaReport
Format
This procedure will modify an existing report format. Follow the steps to modify a
format:
Step 1:
From the Console Stats Main Menu (Figure 3-1), select the Report
Formats option and press Enter. The Report Formats menu screen
(Figure 3-2) will be displayed
Step 2:
From the Report Formats menu (Figure 3-2), select the desired type of
report (Attendant, Queue, Route, Station) option and press Enter. The
associated screen will be displayed (Figure 3-7).
Figure 3-7 Example Route Reports Screen
Note:
The specific reports screen shows all existing reports in the left window. The right
window shows the current detail settings for the report highlighted in the left win-
dow.
Step 3:
At the specific reports screen, use the UP and DOWN arrow keys to
select the report format to modify from the left Report Titles window.
-
More than one report format can be selected. Highlight each desired re-
port format to modify and press Enter. Continue this to select any addi-
tional report formats to modify.
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REPORT FORMATS
Attendant, Queue, Route, & Station Report Formats (Cont.)
ModifyingaReport
Format (Cont.)
Step 4:
With the report format(s) selected, use the Tab key to select the Modify
option at the bottom of the screen and press Enter. The Modify a Report
Format window (Figure 3-8) will be displayed.
Figure 3-8 Modify A Report Format Window
Step 5:
Step 6:
Step 7:
If needed, modify the Interval field selecting between Hourly, Daily, or
Current and press Enter.
If needed, modify the Identifier field by entering a new unique four-
character ID and press Enter.
If needed, modify the Statistic 1 field. Select the statistic type from the
pop-up window and press Enter. Then select the associated statistic from
the second pop-up window, and press Enter. Repeat this through the
remaining Statistics fields to modify.
Step 8:
When modifications to the report format are complete, use the Tab key
to select the Ok option at the bottom of the window and press Enter to
save the changes. The specific reports screen will again be displayed.
-
If more than one report format was marked to modify (Step 3), a new
Modify a Report Format screen will now be displayed showing the next
report format selected to modify. Repeat Steps 5-8.
Note:
At anytime BEFORE saving the changes (Step 8), the original settings for the se-
lected report format can be restored. Using the Tab key, select the Clear option
at the bottom of the screen and press Enter. The prior settings for the report for-
mat will be displayed on the screen.
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REPORT FORMATS
Attendant Console Statistics Operations Manual
Attendant, Queue, Route, & Station Report Formats (Cont.)
ModifyingaReport
Format (Cont.)
Step 9:
If finished with the specific reports function, use the Tab key to select
the Exit option at the bottom of the screen and press Enter to return to
the Report Formats screen (Figure 3-2).
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REPORT FORMATS
Attendant, Queue, Route, & Station Report Formats (Cont.)
Deleting a Report
Format
This procedure will delete an existing report format. Follow the steps to delete a
format:
Step 1:
From the Console Stats Main Menu (Figure 3-1), select the Report
Formats option and press Enter. The Report Formats menu screen
(Figure 3-2) will be displayed
Step 2:
From the Report Formats menu (Figure 3-2), select the desired type of
report (Attendant, Queue, Route, Station) option and press Enter. The
associated screen will be displayed (Figure 3-9).
Figure 3-9 Example Station Reports Screen
Note:
The specific reports screen shows all existing reports in the left window. The right
window shows the current detail settings for the report highlighted in the left win-
dow.
Step 3:
At the specific reports screen, use the UP and DOWN arrow keys to
highlight to select the report format to delete from the left Report Titles
window and press Enter.
-
More than one report format can be selected. Highlight each desired re-
port format to delete and press Enter. Continue this to select any addi-
tional report formats to delete.
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REPORT FORMATS
Attendant Console Statistics Operations Manual
Attendant, Queue, Route, & Station Report Formats (Cont.)
Deleting a Report
Format (Cont.)
Step 4:
With the report format(s) selected, use the Tab key to select the Delete
option at the bottom of the screen and press Enter. The Delete a Report
Format window (Figure 3-10) will be displayed showing the selected
report to delete.
Figure 3-10 Delete a Report Format Window
Step 5:
Note:
-
To delete the displayed report format, use the Tab key to select the Ok
option at the bottom of the screen and press Enter. The displayed report
format will be deleted.
To not delete (keep) the displayed report format, use the Tab key to select the Next
option at the bottom of the screen and press Enter. The next report format marked
for deletion will be displayed.
If more than one report format was marked to delete (Step 3), a new De-
lete a Report Format screen will now be displayed for the next report for-
mat title selected to delete. Repeat as necessary for all selected report
formats to delete.
-
As an option, if multiple report formats have been selected for
deletion-- use the Tab key to select the Ok To All option at the bottom of
the screen and press Enter. A window will pop-up to confirm or cancel
the delete. If confirmed, all report formats selected (Step 3) will be delet-
ed. If canceled, no report formats will be deleted.
CAUTION
Be sure the selected reports are really to be deleted. Double-
check the selections, there is no recovery from the format
delete.
Step 6:
If finished with the specific reports function, use the Tab key to select
the Exit option at the bottom of the screen and press Enter to return to
the Report Formats screen (Figure 3-2).
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REPORT FORMATS
Attendant, Queue, Route, & Station Report Formats (Cont.)
Printing a Report
Format
This procedure will print an existing report format. Follow the steps to print a
format:
Step 1:
From the Console Stats Main Menu (Figure 3-1), select the Report
Formats option and press Enter. The Report Formats menu screen
(Figure 3-2) will be displayed
Step 2:
From the Report Formats menu (Figure 3-2), select the desired type of
report (Attendant, Queue, Route, Station) option and press Enter. The
associated screen will be displayed (Figure 3-11).
Figure 3-11 Example Attendant Reports Screen
Note:
The specific reports screen shows all existing reports in the left window. The right
window shows the current detail settings for the report highlighted in the left win-
dow.
Step 3:
Use the Tab key to select the Print option at the bottom of the screen and
press Enter. The Print Formats window will be displayed (Figure 3-12).
Figure 3-12 Print Formats Window
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REPORT FORMATS
Attendant Console Statistics Operations Manual
Attendant, Queue, Route, & Station Report Formats (Cont.)
Printing a Report
Format (Cont.)
Step 4:
At the Records to Print field, use the UP and Down arrow keys to select
Current Record, Marked Records, or All Records and press Enter.
Step 5:
The Destination field specifies how the report will be printed. Use the
UP and Down arrow keys to select Printer or UNIX File and press
Enter.
Step 6:
Step 7:
If the Destination field is set to UNIX File, the File Name field will be
displayed. Enter the file name of the UNIX file that will be created by the
print of the selected report format and press Enter.
To output the report format (output to printer or to UNIX file) use the Tab
key to select Ok at the bottom of the screen and press Enter. The selected
report will now be sent to the printer device or to the UNIX file (as
designated in Step 5).
Note:
This report format can be cleared at anytime by selecting the Clear option at the
bottom of the screen. Using the Tab key, select the Clear option and press Enter.
All fields will be cleared on the Report Formats window.
Step 8:
If finished with the specific reports function, use the Tab key to select
the Exit option at the bottom of the screen and press Enter to return to
the Report Formats menu screen (Figure 3-2).
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Attendant Console Statistics Operations Manual
REPORT GENERATION
Chapter 4 REPORT GENERATION
The Report Generation option on the Console Stats Main Menu is used to
generate a formatted report using call processing data that has been collected over
a configurable amount of time. All display screens, windows, menus and
procedures are described in the following sections of this chapter.
Using Report Generation
Use the Report Generation option to generate reports for attendant activity
(Attendant Reports) or for specific types of calls that are queued for and by
attendants (Queue Reports). Reports can also be generated for Route and Station
groups activity. These reports can be viewed or printed.
Access to
Generated Reports
Console Stats maintains generated reports for a configurable time period of up to
two years, during which they can be viewed and printed via the Report Viewing
option on the Main Menu (See Chapter 6). The filename for the report comprises
the report identifier that is named in the report format and the month, day, and hour
at which the report is generated. When a report has been in storage for longer than
the specified time period, Console Stats deletes it.
Procedure
Overview
The overall sequence for generating a report is the following:
•
First select the report format from the existing report formats (as described in
Chapter 3).
•
Next is to name a range of time within the setup collection period, during which
the statistics named in the format are to be calculated.
Statistics are generated only for attendants who are logged on during the specified
range of time. That is, if a report is generated for a 36-hour period and an attendant
is logged in during two eight-hour shifts within that period, statistics for that
attendant reflect only the two eight-hour shifts. Statistics for queue reports are
generated and printed only for those call queues that received calls during the range
of time named during report generation. Call queues that were idle during the
period covered by the report do not appear on the report.
Note:
A report must be displayed, printed, or saved. If none of these actions is shown
for the report, it is not generated and an error message is displayed.
A Note on Selecting Commands
-
In the following procedures, a step may call for pressing the Tab key to select
a command. It may be necessary to press the Tab key multiple times in order
to select the specific command. When reading a step, understand to press the
Tab key (as needed) to select the specified command.
-
Commands can also be selected by pressing their associated ’Hot Key’,
displayed in BOLD.
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REPORT GENERATION
Attendant Console Statistics Operations Manual
Report Generation Menu
Step 1:
From the Console Stats Main Menu (Figure 4-1), highlight to select the
Report Generation option and press Enter.)
Figure 4-1 Main Menu - Report Generation Selection
Step 2:
The Report Generation menu screen will be displayed (Figure 4-2). The
Report Generation screen options are described in detail in the following
sections of this chapter.
Figure 4-2 Report Generation Screen
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REPORT GENERATION
Generating Reports
Generating a
Report
This procedure will generate a report from an existing defined report format. If the
report format has not been previously defined, see Chapter 3 for procedures to
design new report formats. Follow the steps to generate a report:
Step 1:
From the Console Stats Main Menu (Figure 4-1), select the Report
Generation option and press Enter. The Report Generation screen
(Figure 4-2) will be displayed.
Step 2:
The Report Generation screen shows a listing of all existing report
formats by title, along with their Time Interval and Report Identifier. To
select a report to generate, use the UP and DOWN arrow keys to highlight
the desired report title and press the Enter key. Use the Tab key to select
Ok and press Enter. The Generate a Report window will be displayed
(Figure 4-3).
Figure 4-3 Generate a Report Window
Step 3:
At the Start Time field, enter the starting time of the reporting period.
This is the start of the time the data will be collected for the report. The
time format used is HH:MM:XX; where HH specifies the hour (01/12),
MM specifies the minutes (00-59), and XX specifies AM (midnight to
noon) or PM (noon to midnight). When the time has been entered, press
Enter.
Step 4:
Step 5:
At the Display field, select Y and press Enter if the report will be
displayed to the screen.
At the Print field, select Y and press Enter if the report will be sent to a
printer.
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REPORT GENERATION
Attendant Console Statistics Operations Manual
Generating Reports (Cont.)
Generating a
Step 6:
At the Save field, select Y and press Enter if the report will be saved to
a file.
Report (Cont.)
Step 7:
When all fields have been completed, use the Tab key to select the Ok
option at the bottom of the screen and press Enter. Depending on the
previous selections, the report will now be displayed on the screen, sent
to a printer, or saved to a file.
Note:
The fields of the Generate a Report screen can be cleared anytime. Using the Tab
key, select the Clear option and press Enter. All screen fields will be cleared.
Step 8:
If finished with the Generate a Report function, use the Tab key to select
the Exit option at the bottom of the screen and press Enter. The Console
Stats Main Menu (Figure 4-1) will now be displayed.
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REPORT GENERATION
Generating Reports
Finding a Report
(to Generate)
This procedure will find a report to generate from existing report formats. Follow
the steps to find a report:
Step 1:
From the Console Stats Main Menu (Figure 4-1), select the Report
Generation option and press Enter. The Report Generation screen
(Figure 4-2) will be displayed.
Step 2:
Using the Tab key, select the Find option at the bottom of the screen and
press Enter. The Find a Report Format window will be displayed (Figure
4-4).
Figure 4-4 Find A Report Format Window
Step 3:
At the Find By field, use the UP and DOWN arrow keys to select either
Title or Identifier from the pop-up window and press Enter.
-
If Title is selected, the Title field will be displayed. Enter the report title
to be found. The * character may be used as a wildcard at the end of the
string (Example: “Bob*” will find the first report with a title that contains
“Bob” as the first three characters of the report title).
-
If Identifier is selected, the Identifier field will be displayed. Enter the
report identifier to be found.
Step 4:
When the Title or Identifier has been entered, use the Tab key to select
the Ok option at the bottom of the screen and press Enter. A search will
now begin for the specified report.
-
If a match is found, the Find a Report Format screen is popped down.The
Generate a Report screen now shows the found report format highlighted
in the left Report Titles window, and the specified report format details
displayed in the right Report Details window.
-
-
If more than one match is found, each time the Find option is selected
the next match will be highlighted.
If a match is not found, the Find a Report Format screen remains visible
and an error message is displayed near the bottom of the screen.
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REPORT GENERATION
Attendant Console Statistics Operations Manual
Generating Reports (Cont.)
Finding a Report
Format (Cont.)
Step 5:
Step 6:
To begin another search, repeat Steps 3-5.
If finished with the Report Generation function, use the Tab key to select
the Exit option at the bottom of the screen and press Enter to return to
the Report Formats menu screen (Figure 4-1).
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Attendant Console Statistics Operations Manual
AUTOMATED REPORT GENERATION
Chapter 5 AUTOMATED REPORT GENERATION
The Automated Report Generation option on the Console Stats Main Menu is
used to schedule reports for automatic generation. All display screens, windows,
menus and procedures are described in the following sections of this chapter.
Using Automated Report Generation
When an automated report is generated, it is sent to the printer and then saved. The
filename for the report comprises the report identifier that is named in the report
format and the month, day, and hour at which the report is generated. The report is
maintained for a configurable period of time, during which time it may be viewed
or printed via the Report Viewing option on the Main Menu.
Note:
Note:
A report format with a Current interval cannot be set for automatic generation.
Automated Reports collect data from the time when the Automated Report is first
set. Whenever the report is scheduled to printout, it will contain data starting at
the time the report was first set. If a report is needed with past data, a report can
be manually generated.
Procedure
Overview
The overall sequence for generating an automated report is the following:
•
First select the report format from the existing report formats (as described in
Chapter 3).
•
Next is to set the schedule for the automated report.
Report statistics are generated only for attendants who are logged on during the
specified range of time. That is, if a report is generated for a 36-hour period and an
attendant is logged in during two eight-hour shifts within that period, statistics for
that attendant reflect only the two eight-hour shifts. Statistics for queue reports are
generated and printed only for those call queues that received calls during the range
of time named during report generation. Call queues that were idle during the
period covered by the report do not appear on the report.
Note:
A report must be displayed, printed, or saved. If none of these actions is shown
for the report, it is not generated and an error message is displayed.
Current Time
Interval
Since reports formatted with a Current interval compute statistics for the present
day, these reports cannot be automatically generated. They must be generated from
the Report Generation option on the Main Menu.
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AUTOMATED REPORT GENERATION
Attendant Console Statistics Operations Manual
Automated Report Generation Menu
A Note on Selecting Commands
-
In the following procedures, a step may call for pressing the Tab key to select
a command. It may be necessary to press the Tab key multiple times in order
to select the specific command. When reading a step, understand to press the
Tab key (as needed) to select the specified command.
-
Commands can also be selected by pressing their associated ’Hot Key’,
displayed in BOLD.
Step 1:
From the Console Stats Main Menu (Figure 5-1), highlight to select the
Automated Report Generation option and press Enter.)
Figure 5-1 Main Menu - Automated Report Generation Selection
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AUTOMATED REPORT GENERATION
Automated Report Generation Menu (Cont.)
Step 2:
The Automated Report Generation screen will be displayed (Figure 5-2).
The Automated Report Generation screen options are described in detail
in the following sections of this chapter.
Figure 5-2 Automated Report Generation Screen
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AUTOMATED REPORT GENERATION
Attendant Console Statistics Operations Manual
Generating Automated Reports
Set a Report
Schedule
This procedure will set the schedule for an automated generated report from an
existing defined report format. If a report format has not been previously defined,
see Chapter 3 for procedures to design new report formats. Follow the steps to
schedule a report:
Step 1:
From the Console Stats Main Menu (Figure 5-1), select the Automated
Report Generation option and press Enter. The Automated Report
Generation screen (Figure 5-2) will be displayed.
Step 2:
The Automated Report Generation screen shows a listing of all currently
scheduled reports by scheduled date/time, report type, and report title.
Use the Tab key to select the Set option at the bottom of the screen and
press Enter. The Set a Report Schedule window will be displayed
(Figure 5-3).
Figure 5-3 Set a Report Schedule Window
Step 3:
At the Event Type field, use the UP and Down arrow keys to select the
event type and press Enter. The values Hourly, Daily, Weekly, or
Month/Date can be selected.
•Hourly events occur once per hour
•Daily events occur once per day
•Weekly events occur on one or more weekdays
•Month/Date events occur on all days within a specific month, once a
month on a specific date, or once a year on a specific month and date
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AUTOMATED REPORT GENERATION
Generating Automated Reports (Cont.)
Set a Report
Schedule (Cont.)
Step 4:
At the Time field, enter the time the report will be generated. Hourly
reports use the format --:MM, where MM specifies the minutes (00-59).
All other reports use the format HH:MM:XX; where HH specifies the
hour (01/12), MM specifies the minutes (00-59), and XX specifies AM
(midnight to noon) or PM (noon to midnight). When the time has been
entered, press Enter.
Step 5:
If the Event Type Weekly is selected in Step 3, the Weekdays field will
be displayed. This will set the day(s) of the week the report will
automatically be generated. A Yes/No field is displayed for each day of
the week. The values Yes and No can be selected using the UP and
DOWN arrow keys and pressing Enter.
Step 6:
If the Event Type Month/Date is selected in Step 3, the Month and Date
fields will be displayed.
-
The Month field specifies the month the report will be generated. The
values Any and 1-12 and can be selected using the UP and DOWN arrow
keys and pressing Enter
-
The Date field specifies the date the report will be generated. The values
Any and 1-31 and can be selected using the UP and DOWN arrow keys
and pressing Enter.
Note:
The fields of the Automated Report Generation screen can be cleared anytime.
Using the Tab key, select the Clear option and press Enter. All screen fields will
be cleared.
Step 7:
Step 8:
Step 9:
At the Report Titles field, use the UP and DOWN arrow keys to select
an existing unscheduled report to be automated and press Enter. The
Report Type, Interval, and Identifier fields will be filled in from the
report format database information.
When all fields have been completed, use the Tab key to select the Ok
option at the bottom of the window and press Enter. Automated report
generation is now scheduled and a status message will display near the
bottom of the screen.
If finished with the Automated Report function, use the Tab key to select
the Exit option at the bottom of the screen and press Enter. The Console
Stats Main Menu (Figure 5-1) will now be displayed.
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AUTOMATED REPORT GENERATION
Attendant Console Statistics Operations Manual
Generating Automated Reports (Cont.)
Filter an
Automated Report
This procedure will apply filter parameters to the reports displayed on the
Automated Reports screen.
Step 1:
From the Console Stats Main Menu (Figure 5-1), select the Automated
Report Generation option and press Enter. The Automated Report
Generation screen (Figure 5-2) will be displayed.
Step 2:
The Automated Report Generation screen shows a listing of all currently
scheduled reports by scheduled date/ time, report type, and report title.
Use the Tab key to select the Filter option at the bottom of the screen and
press Enter. The Filter Events window (Figure 5-4) will be displayed.
Figure 5-4 Filter Events Window
Step 3:
At the Filter By field, use the UP and Down arrow keys to select the filter
parameter and press Enter. The values All, Today, Date, or Weekday
can be selected.
•All is the default and lists all automated reports
•Today lists reports scheduled for today
•Date lists all reports scheduled for a specific date
•Weekday lists all reports scheduled for a weekday
Step 4:
If the Filter By value is set to Date, the Date field will be displayed. It
specifies the date that will be used to filter the data in the Automated
reports window. The date format used is MM/DD/YYYY; where MM
specifies the month (01/12), DD specifies the day (01-31), and YYYY
specifies the year. When the date has been entered, press Enter.
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AUTOMATED REPORT GENERATION
Generating Automated Reports (Cont.)
Filter an
Automated Report
(Cont.)
Step 5:
Step 6:
If the Filter By value is set to Weekday, the Weekday field will be
displayed. It specifies the day of the week that will be used to filter the
data (the day the report is scheduled to generate) in the Automated
Reports Generation screen. When the weekday has been entered, press
Enter.
When all fields have been completed, use the Tab key to select the Ok
option at the bottom of the screen and press Enter. The Automated
Report Generation screen (Figure 5-2) will again be displayed. The
listing of report titles available will be limited to the filter values applied
in the previous steps.
-
(Example: If Date was used to filter the report formats with a value of 04/
16/99, then only report titles that are scheduled to be generated on 04/16/
99 will now be listed in the Report Title field).
Step 7:
If needed, use the UP and DOWN arrow keys to select the desired report
format from the filtered list and proceed to perform another Automated
Reports function (i.e. Modify, Delete, Print etc.) on the selected report
format.
Note:
The fields of the Automated Report Generation screen can be cleared anytime.
Using the Tab key, select the Clear option and press Enter. All screen fields will
be cleared.
Step 8:
If finished with the Automated Report Generation function, use the Tab
key to select the Exit option at the bottom of the screen and press Enter.
The Console Stats Main Menu (Figure 5-1) will now be displayed.
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AUTOMATED REPORT GENERATION
Attendant Console Statistics Operations Manual
Generating Automated Reports (Cont.)
Modify an
Automated Report
This procedure will modify an existing automated report schedule and parameters.
Follow the steps to modify a report schedule:
Step 1:
From the Console Stats Main Menu (Figure 5-1), select the Automated
Report Generation option and press Enter. The Automated Report
Generation screen (Figure 5-2) will be displayed
-
The Automated Report Generation screen shows a listing of all currently
scheduled reports by scheduled date/time, report type, and report title (re-
ports scheduled by the Set function, see Set a Report Schedule).
Step 2:
Note:
At the Automated Report Generation screen, use the UP and DOWN
arrow keys to select the automated report to modify and press Enter.
More than one automated report can be selected. Highlight each desired report
to modify and press Enter. Continue this to select any additional reports to mod-
ify.
Step 3:
With the automated report(s) selected, use the Tab key to select the
Modify option at the bottom of the screen and press Enter. The Modify
an Automated Report window (Figure 5-5) will be displayed. (The
Report Title field will verify the report selected in Step 2.)
Figure 5-5 Modify An Automated Report Window
Step 4:
Step 5:
If needed, modify the Event Type field selecting between Hourly,
Daily, Weekly, or Month/Date using the UP and DOWN arrow keys
and press Enter.
If needed, modify the Time field by entering a new time value and press
Enter.
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AUTOMATED REPORT GENERATION
Generating Automated Reports (Cont.)
Modify an
Automated Report
(Cont.)
Step 6:
If the Event Type Month/Date is selected in Step 4, the Date field will
be displayed. Modify this field as needed using the UP and DOWN arrow
keys and pressing Enter.
Step 7:
If the Event Type Weekly is selected in Step 4, the Weekdays field will
be displayed. Modify this field as needed using the UP and DOWN arrow
keys for each day and pressing Enter.
Step 8:
When modifications to the automated report are complete, use the Tab
key to select the Ok option at the bottom of the screen and press Enter
to save the changes.
-
If more than one automated report was marked for modifying (Step 2), a
new Modify an Automated Report window will now be displayed for the
next automated report selected to modify. Repeat Steps 4-8 for all reports
to modify.
Note:
At anytime BEFORE saving the changes (Step 8), the original settings for the re-
port can be restored. Using the Tab key, select the Clear option at the bottom of
the screen and press Enter. The prior settings for the report will be displayed on
the screen.
Step 9:
If finished with the Automated Report Generation function, use the Tab
key to select the Exit option at the bottom of the screen and press Enter
to return to the Control Stats Main Menu (Figure 5-1).
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AUTOMATED REPORT GENERATION
Attendant Console Statistics Operations Manual
Generating Automated Reports (Cont.)
Cancel an
Automated Report
This procedure will cancel an existing automated report schedule. Follow the steps
to cancel a report:
Step 1:
From the Console Stats Main Menu (Figure 5-1), select the Automated
Report Generation option and press Enter. The Automated Report
Generation screen (Figure 5-2) will be displayed
Step 2:
Note:
At the Automated Report Generation screen, use the UP and DOWN
arrow keys to select the automated report to cancel and press Enter.
More than one automated report can be selected. Highlight each desired report
to cancel and press Enter. Continue this to select any additional reports to can-
cel.
Step 3:
With the automated report(s) selected, use the Tab key to select the
Cancel option at the bottom of the screen and press Enter. The Cancel
an Automated Report window (Figure 5-5) will be displayed. (The
Report Title field will verify the report selected in Step 2.)
Figure 5-6 Cancel An Automated Report Screen
Continue to Step 4 on the next page...
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AUTOMATED REPORT GENERATION
Generating Automated Reports (Cont.)
Cancel an
Automated Report
(Cont.)
Step 4:
Note:
-
To cancel the displayed automated report, use the Tab key to select the
Ok option at the bottom of the screen and press Enter. The displayed
automated report will be canceled.
To not delete the displayed automated report, select the Next option at the bottom
of the screen and press Enter. The next automated report marked for deletion will
be displayed.
If more than one automated report was marked to cancel (Step 2), a new
Cancel an Automated Report screen will now be displayed for the next
report selected to cancel. Repeat as necessary for all selected reports to
cancel.
-
As an option, if multiple automated reports have been selected to
cancel-- select the Ok To All option at the bottom of the screen and press
Enter. A window will pop-up to confirm or cancel the cancel step. If con-
firmed, all reports selected (Step 2) will be canceled. Otherwise, no re-
ports are canceled.
Step 5:
If finished with the Automated Report Generation function, use the Tab
key to select the Exit option at the bottom of the screen and press Enter
to return to the Control Stats Main Menu (Figure 5-1).
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AUTOMATED REPORT GENERATION
Attendant Console Statistics Operations Manual
Generating Automated Reports (Cont.)
Print an
Automated Report
This procedure will send selected automated report schedule(s) to the printer
device. Follow the steps to print an automated report schedule:
Step 1:
From the Console Stats Main Menu (Figure 5-1), select the Automated
Report Generation option and press Enter. The Automated Report
Generation screen (Figure 5-2) will be displayed
Step 2:
Note:
At the Automated Report Generation screen, use the UP and DOWN
arrow keys to select the automated report to print and press Enter.
More than one automated report can be selected. Highlight each desired report
to print and press Enter. Continue this to select any additional reports to print.
Step 3:
With the automated report(s) selected, use the Tab key to select the Print
option at the bottom of the screen and press Enter. The Print Schedule
window (Figure 5-7) will now show the title and other field values for the
marked report to cancel (or the first marked report if canceling more than
one report).
Figure 5-7 Print Schedule Window
Step 4:
Step 5:
At the Records to Print field, use the UP and Down arrow keys to select
Current Record, Marked Records, or All Records and press Enter.
The Destination field specifies where the report will be printed. Use the
UP and Down arrow keys to select Printer or UNIX File and press
Enter.
Step 6:
If the Destination field is set to UNIX File, the File Name field will be
displayed. Enter the file name of the UNIX file that will be created by the
print of the selected report schedule and press Enter.
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AUTOMATED REPORT GENERATION
Generating Automated Reports (Cont.)
Print an
Automated Report
(Cont.)
Step 7:
To output the automated report schedule (output to printer or to UNIX
file), use the Tab key to select Ok at the bottom of the screen and press
Enter. The selected report will now be sent to the printer device or to the
UNIX file (as designated in Step 5).
Note:
This print schedule window can be cleared at anytime by selecting the Clear op-
tion at the bottom of the screen. Using the Tab key, select the Clear option and
press Enter. All fields will be cleared on the Print Schedule window.
Step 8:
If finished with the Automated Report Generation function, use the Tab
key to select the Exit option at the bottom of the screen and press Enter
to return to the Control Stats Main Menu (Figure 5-1).
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Attendant Console Statistics Operations Manual
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Attendant Console Statistics Operations Manual
REPORT VIEWING
Chapter 6 REPORT VIEWING
The Report Viewing option on the Console Stats Main Menu provides options for
on-screen viewing of existing reports. All display screens, windows, menus and
procedures are described in the following sections of this chapter.
Using Report Viewing
Use the Report Viewing option to view on-screen Attendant Login Statistics,
Automated, and Non-Automated types of reports. These reports provide
information on Attendant activity and call handling statistics.
Report Types
Attendant Login Reports
Attendant Login Reports show operator login and logout activity from previously
designed report formats. Each night at midnight an attendant login report is created
using data collected for all attendants that have logged in or logged out since the
previous night at midnight.The report name consists of the text "ALOG" followed
by the month, date and hour. (For example: an attendant login report for March 22
has a filename ALOG032200.) The current day’s attendant report is stored in a file
named "Today". The "Today" report is updated each time the Attendant Login
Reports option is selected from the reports menu.
Automated Reports
Automated Reports show data collected and computed for various call statistics
based on previously designed automatic report formats. These reports are
generated according to the schedules defined through the Console Stats Main
Menu option Automated Report Generation (See Chapter 5).
When a report is generated at its defined schedule, it is labeled with a combination
of its Report Identifier (from its Report Format) and the date that shows when its
data was collected. Console Stats stores the report for a configurable period of time
during which it can be viewed and printed. At the end of the configurable period of
time the reports will be automatically deleted from the system.
Non-Automated Reports
Non-Automated Reports show data collected and computed for various call
statistics based on previously designed non-automatic report formats. These
reports are generated on request through the Console Stats Main Menu option
Report Generation (See Chapter 4).
When a report is generated from the Console Stats Main Menu it is labeled with a
combination of its Report Identifier (from its Report Format) and the date that
shows when its data was collected. Console Stats stores the report for a
configurable period of time during which it can be viewed and printed. At the end
of the configurable period of time the reports will be automatically deleted from
the system.
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REPORT VIEWING
Attendant Console Statistics Operations Manual
Procedure
Overview
The overall sequence for viewing a report is the following:
•
First select the report from the existing report types and formats (as described
in Chapter 3).
•
Next is view the selected report or optionally print selected text within a report.
A Note on Selecting Commands
-
In the following procedures, a step may call for pressing the Tab key to select
a command. It may be necessary to press the Tab key multiple times in order
to select the specific command. When reading a step, understand to press the
Tab key (as needed) to select the specified command.
-
Commands can also be selected by pressing their associated ’Hot Key’,
displayed in BOLD.
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REPORT VIEWING
Report Viewing Menu
Step 1:
From the Console Stats Main Menu (Figure 6-1), highlight to select the
Report Viewing option and press Enter.)
Figure 6-1 Main Menu - Report Viewing Selection
Step 2:
The Report Viewing menu screen will be displayed (Figure 6-2). The
Report Viewing menu options are described in detail in the following
sections of this chapter.
Figure 6-2 Report Viewing Menu Screen
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REPORT VIEWING
Attendant Console Statistics Operations Manual
Viewing Reports
Viewing an
Attendant Login
Report
This procedure will display on-screen an Attendant Login type of report. These
reports will show data in the following fields.
•
•
•
Operator: The login name of the operator
Login:
The date and time the operator logged in
Logout:
The date and time the operator logged out (If the operator is
currently logged in, this field will be blank)
•
•
Duration: The time in hours, minutes, and seconds that the operator was
logged in
ASAT:
The attendant console number used by the operator
Follow the steps to view an Attendant Login Report:
Step 1:
From the Console Stats Main Menu (Figure 6-1), select the Report
Viewing option and press Enter. The Report Viewing menu screen
(Figure 6-2) will be displayed.
Step 2:
From the Report Viewing menu (Figure 6-2), select the Attendant Login
Reports option and press Enter. The View Attendant Reports screen will
be displayed (Figure 6-3). The screen lists all available attendant reports.
Figure 6-3 View Attendant Login Reports Screen
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REPORT VIEWING
Viewing Reports (Cont.)
Viewing an
Attendant Login
Report (Cont.)
Step 3:
To view a report, Use the UP and DOWN arrow keys to highlight to select
the Report Identifier (filename) for the desired report. Use the Tab key to
select View Report and press Enter. The selected report is displayed on
the View Report screen (Figure 6-4).
-
The display can be scrolled to view the entire report. To scroll the display
up-- use the UP arrow, Page Up, or Home keys. To scroll the display
down-- use the DOWN arrow, Page Down, or End keys.
Figure 6-4 View Report Screen (Attendant)
Finding Text Option
Specific text can be found within a viewed report. From the View Report screen
(Figure 6-4), follow the steps to find text.
Step 3a:
To find specific text in a displayed report, use the Tab key to select the
Find option at the bottom of the screen and press Enter. The Find Text
window will be displayed.
Step 3b:
At the Search String prompt, enter the desired search text and press the
Enter key. Press the Enter again to select Ok. The cursor moves to the
specified text in the View report scrolling window. If no matching text is
found a message will be displayed at the bottom of the screen.
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REPORT VIEWING
Attendant Console Statistics Operations Manual
Viewing Reports (Cont.)
Viewing an
Printing Text Option
Attendant Login
Report (Cont.)
Specific text can be printed from a viewed report. From the View Report screen
(Figure 6-4), follow the steps to print text.
Step 3c:
To print specific text in a displayed report (from View Report Screen,),
use the Tab key to select the Print option at the bottom of the screen and
press Enter. The Print Report window will be displayed.
Step 3d:
At the prompt, select the data to print (Screen Only or Entire File) and
press the Enter key. Use the Tab key to select Ok and press Enter. The
selected data will be output to the designated printer device.
Exit Attendant Login Screen
Step 4:
If finished with the Attendant Login screen, use the Tab key to select the
Exit option at the bottom of the screen and press Enter to return to the
Report Viewing screen (Figure 6-2).
Step 5:
If finished with the Report Viewing function, use the Tab key to select
the Exit option at the bottom of the screen and press Enter to return to
the Console Stats Main menu (Figure 6-1).
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REPORT VIEWING
Viewing Reports (Cont.)
Viewing an
Automated Report
This procedure will display on-screen an Automated type of report. The report
fields and data displayed will be based on the previously designed report formats.
Follow the steps to view an Automated Report:
Step 1:
From the Console Stats Main Menu (Figure 6-1), select the Report
Viewing option and press Enter. The Report Viewing menu screen
(Figure 6-2) will be displayed.
Step 2:
From the Report Viewing menu (Figure 6-2), select the Automated
Reports option and press Enter. The View Automated Reports screen
will be displayed (Figure 6-5). The screen lists all available automated
reports.
Figure 6-5 View Automated Reports Screen
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REPORT VIEWING
Attendant Console Statistics Operations Manual
Viewing Reports (Cont.)
Viewing an
Automated Report
(Cont.)
Step 3:
To view a report, use the UP and DOWN arrow keys to highlight to select
the Report Identifier (filename) for the desired report. Use the Tab key to
select View Report and press Enter. The selected report is displayed on
the View Report screen (Figure 6-6).
-
The display can be scrolled to view the entire report. To scroll the display
up, use the UP arrow, Page Up, or Home keys. To scroll the display down,
use the DOWN arrow, Page Down, or End keys.
Figure 6-6 View Reports Screen (Automated)
Finding Text Option
Specific text can be found within a viewed report. From the View Report screen
(Figure 6-6), follow the steps to find text.
Step 3a:
To find specific text in a displayed report, use the Tab key to select the
Find option at the bottom of the screen and press Enter. The Find Text
window will be displayed.
Step 3b:
At the Search String prompt, enter the desired search text and press the
Enter key. Press the Enter again to select Ok. The cursor moves to the
specified text in the View report scrolling window. If no matching text is
found a message will be displayed at the bottom of the screen.
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REPORT VIEWING
Viewing Reports (Cont.)
Viewing an
Automated Report
(Cont.)
Printing Text Option
Specific text can be printed from a viewed report. From the View Report screen
(Figure 6-6), follow the steps to print text.
Step 3c:
To print specific text in a displayed report, use the Tab key to select the
Print option at the bottom of the screen and press Enter. The Print
Report window will be displayed.
Step 3d:
At the prompt, select the data to print (Screen Only or Entire File) and
press the Enter key. Use the Tab key to select Ok and press Enter. The
selected data will be output to the designated printer device.
Exit Automated Report Screen
Step 4:
If finished with the Automated Report screen, use the Tab key to select
the Exit option at the bottom of the screen and press Enter to return to
the Report Viewing screen (Figure 6-2).
Step 5:
If finished with the Report Viewing function, use the Tab key to select
the Exit option at the bottom of the screen and press Enter to return to
the Console Stats Main menu (Figure 6-1).
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REPORT VIEWING
Attendant Console Statistics Operations Manual
Viewing Reports (Cont.)
Viewing a Non-
Automated Report
This procedure will display on-screen a Non-Automated type of report. The report
fields and data displayed will be based on the previously designed report formats.
Follow the steps to view a Non-Automated Report:
Step 1:
From the Console Stats Main Menu (Figure 6-1), select the Report
Viewing option and press Enter. The Report Viewing menu screen
(Figure 6-2) will be displayed.
Step 2:
From the Report Viewing menu (Figure 6-2), select the Non-Automated
Reports option and press Enter. The Non-Automated Reports screen
will be displayed (Figure 6-7). The screen lists all available non-
automated reports.
Figure 6-7 Non-Automated Reports Screen
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REPORT VIEWING
Viewing Reports (Cont.)
Viewing a Non-
Automated Report
(Cont.)
Step 3:
To view a report, Using the UP and DOWN arrow keys to highlight to
select the Report Identifier for the desired report and press Enter. Use the
Tab key to select View Report and press Enter. The selected report is
displayed on the View Report screen (Figure 6-8).
-
The display can be scrolled to view the entire report. To scroll the display
up, use the UP arrow, Page Up, or Home keys. To scroll the display down,
use the DOWN arrow, Page Down, or End keys.
Figure 6-8 View Reports Screen (Non-Automated)
Finding Text Option
Specific text can be found within a viewed report. From the View Report screen
(Figure 6-8), follow the steps to find text.
Step 3a:
To find specific text in a displayed report, use the Tab key to select the
Find option at the bottom of the screen and press Enter. The Find Text
window will be displayed.
Step 3b:
At the Search String prompt, enter the desired search text and press the
Enter key. Press the Enter again to select Ok. The cursor moves to the
specified text in the View report scrolling window. If no matching text is
found a message will be displayed at the bottom of the screen.
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REPORT VIEWING
Attendant Console Statistics Operations Manual
Viewing Reports (Cont.)
Viewing a Non-
Automated Report
(Cont.)
Printing Text Option
Specific text can be printed from a viewed report. From the View Report screen
(Figure 6-8), follow the steps to print text.
Step 3c:
To print specific text in a displayed report, use the Tab key to select the
Print option at the bottom of the screen and press Enter. The Print
Report window will be displayed.
Step 3d:
At the prompt, select the data to print (Screen Only or Entire File) and
press the Enter key. Use the Tab key to select Ok and press Enter. The
selected data will be output to the designated printer device.
Exit Non-Automated Report Screen
Step 4:
If finished with the Non-Automated Report screen, use the Tab key to
select the Exit option at the bottom of the screen and press Enter to
return to the Report Viewing screen (Figure 6-2).
Step 5:
If finished with the Report Viewing function, use the Tab key to select
the Exit option at the bottom of the screen and press Enter to return to
the Console Stats Main menu (Figure 6-1).
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Attendant Console Statistics Operations Manual
ROUTE GROUPS
Chapter 7 ROUTE GROUPS
The Route Groups option from the Console Stats Main Menu provides options to
define new trunk route groups, find a group, modify and delete groups. Route
group information can also be printed. All display screens, windows, menus and
procedures are described in the following sections of this chapter.
Using Route Groups
Procedure
Overview
The overall sequence for route groups is the following:
•
•
Define a new route group.
Existing route groups can be modified, deleted, and printed.
The specific step-by-step procedures for all these functions are described in the
next sections of this chapter.
A Note on Selecting Commands
-
In the following procedures, a step may call for pressing the Tab key to select
a command. It may be necessary to press the Tab key multiple times in order
to select the specific command. When reading a step, understand to press the
Tab key (as needed) to select the specified command.
-
Commands can also be selected by pressing their associated ’Hot Key’,
displayed in BOLD.
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ROUTE GROUPS
Attendant Console Statistics Operations Manual
Route Groups Menu
Step 1:
From the Console Stats Main Menu (Figure 7-1), use the Up and DOWN
arrow keys to highlight to select the Route Groups option and press
Enter.
Figure 7-1 Main Menu - Route Groups Selection
Step 2:
The Route Groups screen will be displayed (Figure 7-2). The screen
shows all existing route groups. Route Group screen options are
described in detail in the following sections of this chapter.
Figure 7-2 Route Groups Screen
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ROUTE GROUPS
Route Groups
Adding a Route
Group
This procedure will create a new route group. Follow the steps to add a route group:
Step 1:
From the Console Stats Main Menu (Figure 7-1), select the Route
Groups option and press Enter. The Route Groups screen (Figure 7-2)
will be displayed
Step 2:
From the Route Groups screen (Figure 7-2), use the Tab key to select the
Add option and press Enter. The Add a Route Group window will be
displayed (Figure 7-3).
Figure 7-3 Add a Route Group Window
Step 3:
Step 4:
At the Name field, enter a name for the new route group and press Enter.
At the Route Field, enter a three-digit number to identify the route group
and press Enter.
Step 5:
At the First Trunk field, enter a three-digit number for the first trunk that
will be assigned to this route group and press Enter.
Step 6:
Note:
At the Last Trunk field, enter a three-digit number for the last trunk that
will be assigned to this route group and press Enter.
The field data can be cleared at anytime by selecting the Clear option at the bot-
tom of the window. Using the Tab key, select the Clear option and press Enter. All
fields will be cleared on the Add a Route Group window.
Step 7:
When all fields have been completed, use the Tab key to select Ok at the
bottom of the window and press Enter to save this new route group
information.
-
If additional route groups will be added at this time, use the Tab key to
select the Clear option and press Enter. Repeat Steps 3-7 as needed.
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ROUTE GROUPS
Attendant Console Statistics Operations Manual
Route Groups (Cont.)
Adding a Route
Group (Cont.)
Step 8:
If finished with the Add a Route Group function, use the Tab key to select
the Exit option at the bottom of the window and press Enter to return to
the Route Groups screen (Figure 7-2).
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ROUTE GROUPS
Route Groups (Cont.)
Finding a Route
Group
This procedure will find an existing route group by name, route number, and/or
first trunk number. Follow the steps to find a group:
Step 1:
From the Console Stats Main Menu (Figure 7-1), select the Route
Groups option and press Enter. The Route Groups screen (Figure 7-2)
will be displayed
Step 2:
Use the Tab key to select the Find option at the bottom of the screen and
press Enter. The Find a Route Group window will be displayed (Figure
7-4).
Figure 7-4 Find A Route Group Window
Any one or any combination of three parameters can be used to find a route group.
A route group can be found by Route Name, and/or Route Number, and/or First
Trunk number in the group.
Step 3:
Note:
If finding a route group by name, at the Name field, enter the name of the
route group to be found and press Enter.
The * character may be used as a wildcard at the end of the string (Example:
“CCI*” will find the first group with a name that contains “CCI” as the first
three characters of the group name).
-
If no other search values will be entered (i.e. Route Number and/or First
Trunk number), use the Tab key to select the Ok option and press Enter.
Now continue to Step 6.
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ROUTE GROUPS
Attendant Console Statistics Operations Manual
Route Groups (Cont.)
Finding a Route
Group (Cont.)
Step 4:
If finding a route group by route number, at the Route field, enter the
number of the route group to be found and press Enter.
-
If no other search values will be entered (i.e. First Trunk number), use the
Tab key to select the Ok option and press Enter. Now continue to Step 6.
Step 5:
If finding a route group by first trunk number, at the First Trunk field,
enter the number of the first trunk number in the group to be found and
press Enter. Use the Tab key to select the Ok option and press Enter.
Now continue to Step 6.
Step 6:
When all search values have been entered for any one or any combination
of the three parameters, and the Ok option has been selected, a search
will now begin for the specified group.
-
If a match is found, the Find a Route Group window is popped down.The
Route Groups screen now shows the found route group highlighted on
the screen.
-
-
If more than one match is found, each time the Find option is selected
the next match will be highlighted.
If a match is not found, the Find a Route Group window remains visible
and an error message is displayed near the bottom of the screen.
Step 7:
Step 8:
To begin a new search, use the Tab key to select the Clear option and
press Enter. repeat Steps 3-6 as needed.
If finished with the Find a Route Group function, use the Tab key to
select the Exit option at the bottom of the window and press Enter to
return to the Route Groups screen (Figure 7-2).
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ROUTE GROUPS
Route Groups (Cont.)
Modifying a Route
Group
This procedure will modify an existing route group. Follow the steps to modify a
route group:
Step 1:
From the Console Stats Main Menu (Figure 7-1), select the Route
Groups option and press Enter. The Route Groups screen (Figure 7-2)
will be displayed
Step 2:
At the Route Groups screen, use the UP and DOWN arrow keys to
highlight to select the route group to modify.
-
More than one route group can be selected. Highlight each desired route
group to modify and press Enter. Continue this to select any additional
route groups to modify.
Step 3:
With the route group(s) selected, use the Tab key to select the Modify
option at the bottom of the screen and press Enter. The Modify a Route
Group window (Figure 7-5) will be displayed.
Figure 7-5 Modify A Route Group Window
Step 4:
Step 5:
If needed, modify the Name for the route group and press Enter.
If needed, modify the Route Number of the route group and press
Enter.
Step 6:
Step 7:
If needed, modify the First Trunk assigned to this route group and press
Enter.
If needed, modify the Last Trunk assigned to this route group and press
Enter.
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ROUTE GROUPS
Attendant Console Statistics Operations Manual
Route Groups (Cont.)
Modifying a Route
Group (Cont.)
Step 8:
When modifications to the route group are complete, use the Tab key to
select the Ok option at the bottom of the window and press Enter to save
the changes. The Route Groups screen will again be displayed.
-
If more than one route group was marked to modify (Step 2), a new Mod-
ify a Route Group window will now be displayed showing the next route
group selected to modify. Repeat Steps 4-8.
Note:
At anytime BEFORE saving the changes (Step 8), the original settings for the se-
lected route group can be restored. Using the Tab key, select the Clear option at
the bottom of the screen and press Enter. The prior settings for the route group
will be displayed on the screen.
Step 9:
When the last Route Group has been modified, the Modify a Route
Group window pops down and the display returns to the Route Groups
screen (Figure 7-2).
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ROUTE GROUPS
Route Groups (Cont.)
Deleting a Route
Group
This procedure will delete an existing route group. Follow the steps to delete a
route group:
Step 1:
From the Console Stats Main Menu (Figure 7-1), select the Route
Groups option and press Enter. The Route Groups screen (Figure 7-2)
will be displayed.
Step 2:
At the Route Groups screen, use the UP and DOWN arrow keys to
highlight to select the route group to delete and press Enter.
-
More than one route group can be selected. Highlight each desired route
group to delete and press Enter. Continue this to select any additional
route groups to delete.
Step 3:
With the route groups(s) selected, use the Tab key to select the Delete
option at the bottom of the screen and press Enter. The Delete a Route
Group window (Figure 7-6) will be displayed showing the selected route
group to delete.
Figure 7-6 Delete a Route Group Window
Continue to Step 4 on the next page...
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ROUTE GROUPS
Attendant Console Statistics Operations Manual
Route Groups (Cont.)
Deleting a Route
Group (Cont.)
Step 4:
To delete the displayed route group, use the Tab key to select the Ok
option at the bottom of the screen and press Enter. The displayed route
group will be deleted.
Note:
To not delete (keep) the displayed route group, use the Tab key to select the Next
option at the bottom of the screen and press Enter. The next route group marked
for deletion will be displayed.
-
-
If more than one route group was marked to delete (Step 2), a new Delete
a Route Group window will now be displayed for the next route group
selected to delete. Repeat as necessary for all selected route groups to de-
lete.
As an option, if multiple route groups have been selected for
deletion-- use the Tab key to select the Ok To All option at the bottom of
the window and press Enter. A window will pop-up to confirm or cancel
the delete. If confirmed, all route groups selected (Step 2) will be deleted.
If canceled, no route groups will be deleted.
CAUTION
Be sure the selected route groups are really to be deleted.
Double-check the selections, their is no recovery from this
route groups delete.
Step 5:
If finished with the Route Groups function, use the Tab key to select the
Exit option at the bottom of the screen and press Enter. The Console
Stats Main Menu (Figure 7-1) will now be displayed.
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ROUTE GROUPS
Route Groups (Cont.)
Printing a Route
Group
This procedure will print an existing route group. Follow the steps to print a route
group:
Step 1:
From the Console Stats Main Menu (Figure 7-1), select the Route
Groups option and press Enter. The Route Groups screen (Figure 7-2)
will be displayed.
Step 2:
At the Route Groups screen, use the UP and DOWN arrow keys to
highlight to select the route group to print and press Enter.
-
More than one route group can be selected. Highlight each desired route
group to print and press Enter. Continue this to select any additional
route groups to print.
Step 3:
With the route groups(s) selected, use the Tab key to select the Print
option at the bottom of the screen and press Enter. The Print a Route
Group window (Figure 7-7) will be displayed showing the selected route
group to print.
Figure 7-7 Print Route Groups Window
Step 4:
Step 5:
At the Records to Print field, use the UP and Down arrow keys to select
Current Record, Marked Records, or All Records and press Enter.
The Destination field specifies how the report will be printed. Use the
UP and Down arrow keys to select Printer or UNIX File and press
Enter.
Step 6:
If the Destination field is set to UNIX File, the File Name field will be
displayed. Enter the file name of the UNIX file that will be created by the
print of the selected report format and press Enter.
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ROUTE GROUPS
Attendant Console Statistics Operations Manual
Route Groups (Cont.)
Printing a Route
Group (Cont.)
Step 7:
To output the route group (output to printer or to UNIX file) use the Tab
key to select Ok at the bottom of the screen and press Enter. The selected
route group will now be sent to the printer device or to the UNIX file if
designated in Step 5.
Note:
This route group can be cleared at anytime by selecting the Clear option at the
bottom of the screen. Using the Tab key, select the Clear option and press Enter.
All fields will be cleared on the Route Group window.
Step 8:
If finished with the Route Groups function, use the Tab key to select the
Exit option at the bottom of the screen and press Enter. The Console
Stats Main Menu (Figure 7-1) will now be displayed.
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Attendant Console Statistics Operations Manual
STATION GROUPS
Chapter 8 STATION GROUPS
The Station Groups option from the Console Stats Main Menu provides options
to define new station groups, find a group, modify and delete groups. Station group
information can also be printed. All display screens, windows, menus and
procedures are described in the following sections of this chapter.
Using Station Groups
Procedure
Overview
The overall sequence for station groups is the following:
•
•
Define a new station group.
Existing station groups can be modified, deleted, and printed.
The specific step-by-step procedures for all these functions are described in the
next sections of this chapter.
A Note on Selecting Commands
-
In the following procedures, a step may call for pressing the Tab key to select
a command. It may be necessary to press the Tab key multiple times in order
to select the specific command. When reading a step, understand to press the
Tab key (as needed) to select the specified command.
-
Commands can also be selected by pressing their associated ’Hot Key’,
displayed in BOLD.
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STATION GROUPS
Attendant Console Statistics Operations Manual
Station Groups Menu
Step 1:
From the Console Stats Main Menu (Figure 8-1), use the Up and DOWN
arrow keys to highlight to select the Station Groups option and press
Enter.
Figure 8-1 Main Menu - Station Groups Selection
Step 2:
The Station Groups screen will be displayed (Figure 8-2). The screen
shows all existing station groups. Station Group screen options are
described in detail in the following sections of this chapter.
Figure 8-2 Station Groups Screen
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STATION GROUPS
Station Groups
Adding a Station
Group
This procedure will create a new station group. Follow the steps to add a station
group:
Step 1:
From the Console Stats Main Menu (Figure 8-1), select the Station
Groups option and press Enter. The Station Groups screen (Figure 8-2)
will be displayed
Step 2:
From the Station Groups screen (Figure 8-2), use the Tab key to select
the Add option and press Enter. The Add a Station Group window will
be displayed (Figure 8-3).
Figure 8-3 Add a Station Group Window
Step 3:
Step 4:
At the Name field, enter a name for the new station group and press
Enter.
At the First Station field, enter a three-digit number for the first station
that will be assigned to this station group and press Enter.
Step 5:
Note:
At the Last Station field, enter a three-digit number for the last station
that will be assigned to this station group and press Enter.
The field data can be cleared at anytime by selecting the Clear option at the bot-
tom of the window. Using the Tab key, select the Clear option and press Enter. All
fields will be cleared on the Add a station Group window.
Step 6:
When all fields have been completed, use the Tab key to select Ok at the
bottom of the window and press Enter to save this new station group
information.
-
If additional station groups will be added at this time, use the Tab key to
select the Clear option and press Enter. Repeat Steps 3-6 as needed.
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STATION GROUPS
Attendant Console Statistics Operations Manual
Station Groups (Cont.)
Adding a Station
Group (Cont.)
Step 7:
If finished with the Add a Station Group function, use the Tab key to
select the Exit option at the bottom of the window and press Enter to
return to the Station Groups screen (Figure 8-2).
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STATION GROUPS
Station Groups (Cont.)
Finding a Station
Group
This procedure will find an existing station group by name, and/or first station
number. Follow the steps to find a group:
Step 1:
From the Console Stats Main Menu (Figure 8-1), select the Station
Groups option and press Enter. The station Groups screen (Figure 8-2)
will be displayed
Step 2:
Use the Tab key to select the Find option at the bottom of the screen and
press Enter. The Find a Station Group window will be displayed (Figure
8-4).
Figure 8-4 Find A Station Group Window
Either group name and/or first station number can be used to find a station group.
Step 3:
Note:
If finding a station group by name, at the Name field, enter the name of
the station group to be found and press Enter.
The * character may be used as a wildcard at the end of the string (Example:
“CCI*” will find the first group with a name that contains “CCI” as the first
three characters of the group name).
-
If no other search values will be entered (i.e. First Station Number), use
the Tab key to select the Ok option and press Enter. Now continue to
Step 5.
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STATION GROUPS
Attendant Console Statistics Operations Manual
Station Groups (Cont.)
Finding a Station
Group (Cont.)
Step 4:
If finding a station group by first station number, at the First Station
field, enter the number of the first station of the group to be found and
press Enter. Use the Tab key to select the Ok option and press Enter.
Now continue to Step 5.
Step 5:
When all search values have been entered for any one or both of the
parameters, and the Ok option has been selected, a search will now begin
for the specified group.
-
If a match is found, the Find a Station Group window is popped
down.The Station Groups screen now shows the found station group
highlighted on the screen.
-
-
If more than one match is found, each time the Find option is selected
the next match will be highlighted.
If a match is not found, the Find a Station Group window remains visible
and an error message is displayed near the bottom of the screen.
Step 6:
Step 7:
To begin a new search, use the Tab key to select the Clear option and
press Enter. Repeat Steps 3-5 as needed.
If finished with the Find a Station Group function, use the Tab key to
select the Exit option at the bottom of the window and press Enter to
return to the Station Groups screen (Figure 8-2).
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STATION GROUPS
Station Groups (Cont.)
Modifying a
Station Group
This procedure will modify an existing station group. Follow the steps to modify a
station group:
Step 1:
From the Console Stats Main Menu (Figure 8-1), select the Station
Groups option and press Enter. The Station Groups screen (Figure 8-2)
will be displayed
Step 2:
At the Station Groups screen, use the UP and DOWN arrow keys to
highlight to select the station group to modify.
-
More than one station group can be selected. Highlight each desired sta-
tion group to modify and press Enter. Continue this to select any addi-
tional station groups to modify.
Step 3:
With the station group(s) selected, use the Tab key to select the Modify
option at the bottom of the screen and press Enter. The Modify a Station
Group window (Figure 8-5) will be displayed.
Figure 8-5 Modify A Station Group Window
Step 4:
Step 5:
If needed, modify the Name for the station group and press Enter.
If needed, modify the First Station number of the station assigned to this
group and press Enter.
Step 6:
If needed, modify the Last Station number of the station assigned to this
group and press Enter.
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STATION GROUPS
Attendant Console Statistics Operations Manual
Station Groups (Cont.)
Modifying a
Station Group
(Cont.)
Step 7:
When modifications to the station group are complete, use the Tab key
to select the Ok option at the bottom of the window and press Enter to
save the changes. The station Groups screen will again be displayed.
-
If more than one station group was marked to modify (Step 2), a new
Modify a Station Group window will now be displayed showing the next
station group selected to modify. Repeat Steps 4-7.
Note:
At anytime BEFORE saving the changes (Step 7), the original settings for the se-
lected station group can be restored. Using the Tab key, select the Clear option at
the bottom of the screen and press Enter. The prior settings for the station group
will be displayed on the screen.
Step 8:
When the last Station Group has been modified, the Modify a Station
Group window pops down and the display returns to the Station Groups
screen (Figure 8-2).
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STATION GROUPS
Station Groups (Cont.)
Deleting a Station
Group
This procedure will delete an existing station group. Follow the steps to delete a
station group:
Step 1:
From the Console Stats Main Menu (Figure 8-1), select the Station
Groups option and press Enter. The Station Groups screen (Figure 8-2)
will be displayed.
Step 2:
At the Station Groups screen, use the UP and DOWN arrow keys to
highlight to select the station group to delete and press Enter.
-
More than one station group can be selected. Highlight each desired sta-
tion group to delete and press Enter. Continue this to select any addition-
al station groups to delete.
Step 3:
With the station groups(s) selected, use the Tab key to select the Delete
option at the bottom of the screen and press Enter. The Delete a Station
Group window (Figure 8-6) will be displayed showing the selected
station group to delete.
Figure 8-6 Delete a Station Group Window
Continue to Step 4 on the next page...
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STATION GROUPS
Attendant Console Statistics Operations Manual
Station Groups (Cont.)
Deleting a Station
Group (Cont.)
Step 4:
To delete the displayed station group, use the Tab key to select the Ok
option at the bottom of the screen and press Enter. The displayed station
group will be deleted.
Note:
To not delete (keep) the displayed station group, use the Tab key to select the Next
option at the bottom of the screen and press Enter. The next station group marked
for deletion will be displayed.
-
-
If more than one station group was marked to delete (Step 2), a new De-
lete a station Group window will now be displayed for the next station
group selected to delete. Repeat as necessary for all selected station
groups to delete.
As an option, if multiple station groups have been selected for
deletion-- use the Tab key to select the Ok To All option at the bottom of
the window and press Enter. A window will pop-up to confirm or cancel
the delete. If confirmed, all station groups selected (Step 2) will be delet-
ed. If canceled, no station groups will be deleted.
CAUTION
Be sure the selected station groups are really to be deleted.
Double-check the selections, their is no recovery from this
station groups delete.
Step 5:
When the last Station Group has been deleted, the Delete a Station Group
window pops down and the display returns to the Station Groups screen
(Figure 8-2).
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STATION GROUPS
Station Groups (Cont.)
Printing a Station
Group
This procedure will print an existing station group. Follow the steps to print a
station group:
Step 1:
From the Console Stats Main Menu (Figure 8-1), select the Station
Groups option and press Enter. The Station Groups screen (Figure 8-2)
will be displayed.
Step 2:
At the Station Groups screen, use the UP and DOWN arrow keys to
highlight to select the station group to print and press Enter.
-
More than one station group can be selected. Highlight each desired sta-
tion group to print and press Enter. Continue this to select any additional
station groups to print.
Step 3:
With the station groups(s) selected, use the Tab key to select the Print
option at the bottom of the screen and press Enter. The Print a Station
Group window (Figure 8-7) will be displayed showing the selected
station group to print.
Figure 8-7 Print Station Groups Window
Step 4:
Step 5:
At the Records to Print field, use the UP and Down arrow keys to select
Current Record, Marked Records, or All Records and press Enter.
The Destination field specifies how the report will be printed. Use the
UP and Down arrow keys to select Printer or UNIX File and press
Enter.
Step 6:
If the Destination field is set to UNIX File, the File Name field will be
displayed. Enter the file name of the UNIX file that will be created by the
print of the selected report format and press Enter.
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STATION GROUPS
Attendant Console Statistics Operations Manual
Station Groups (Cont.)
Printing a Station
Group (Cont.)
Step 7:
To output the station group (output to printer or to UNIX file) use the Tab
key to select Ok at the bottom of the screen and press Enter. The selected
station group will now be sent to the printer device or to the UNIX file if
designated in Step 5.
Note:
This station group can be cleared at anytime by selecting the Clear option at the
bottom of the screen. Using the Tab key, select the Clear option and press Enter.
All fields will be cleared on the station Group window.
Step 8:
If finished with the Station Groups function, use the Tab key to select the
Exit option at the bottom of the screen and press Enter. The Console
Stats Main Menu (Figure 8-1) will now be displayed.
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Attendant Console Statistics Operations Manual
ADMINISTRATION MENU
Chapter 9 ADMINISTRATION MENU
The Console Stats Administration Menu is used to manage the database and
access the log files in which entries are made from menus and report generation
activities.
Using the Administrative Menu
Logging In
The Console Stats Administration Menu is accessed from the system login prompt.
At the prompt, enter ’statsadm’ and press Enter. The Administrative Main Menu
(Figure 9-1) will be displayed.
Figure 9-1 Administration Main Menu Screen
Main Menu
Options
The Console Stats Administration Main Menu provides these options:
•
•
•
Database Administration – This option makes it possible to perform
maintenance tasks with this database.
Log File Display
UNIX
– Use this option to access these files for display
and printing of log entries.
– Positions the cursor at the UNIX prompt. Once
this option is selected, refer to a UNIX
reference guide.
•
Logout
– Logout and exit the Administration menu
function.
The specific step-by-step procedures for all these functions are described in the
following sections of this chapter.
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ADMINISTRATION MENU
Attendant Console Statistics Operations Manual
Database Administration
The Database Administration option on the Console Statistics Administration
Menu is used to manage the Informix database used by Console Stats. This
database maintains the call processing and attendant login data, statistics, report
formats, and indexed time schedules for Console Stats.
Note:
The Console Stats database and it components were created when the Console
Stats application was first installed. Should it become necessary to change the
Console Stats database, or some of its components, these menu options are used
to implement the desired changes.
Procedure
Overview
The overall sequence for establishing a new database:
•
•
•
•
•
If a current database exists, Remove the current database.
Set the database space for the new database.
Assign a Name to the new database.
Install the new database.
Use the Build Database Indices option to name the new database indices that
are used during search and retrieval functions.
Utility options are also provided to managed the database and view various
components of the database. These options include: Erase Database Indices,
Display Table Count, Update System Catalog, and Informix dbaccess Utility are
described in the following sections of this chapter.
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ADMINISTRATION MENU
Database Administration (Cont.)
Database
Administration
Menu
From the Administration Main Menu (Figure 9-1), press the ’D’ key and press
Enter to select the Database Administration option. The Database Administration
menu screen (Figure 9-2) will be displayed.
Figure 9-2 Database Administration Menu Screen
Menu Options
The Database Administration menu provides these options:
•
•
•
•
•
Set Database Space
Name Database
– Change the name of the database space.
– Change the name of the database.
– Create a new database.
Install Database
Remove Database
– Delete the current database.
Build Database Indexes – Structure the database indexes by which data is
stored and retrieved according to instructions
embedded in Console Stats software.
•
•
•
•
Erase Database Indexes – Erase the indexes by which data is stored and
retrieved.
Display Table Count
– Display the name of each database table and the
number of records each contains.
Update System Catalog – Updates Informix system information about the
Console Stats database.
Informix dbaccess Utility – This launches the Informix dbaccess utility. Refer
to the appropriate Informix user’s guide.
The specific step-by-step procedures for all these functions are described in the
following sections of this chapter.
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Database Administration (Cont.)
Set Database
Space
The Set Database Space option on the Database Administration menu is used to
reserve the necessary storage for the new database. This must be done prior to
Installing a new database.
Note:
The current database space is shown in parenthesis by the Set Database Space
menu option. If a current database is set, the current database must be removed
(using the Remove Database option) BEFORE setting a new database space. See
the Remove Database section later in this chapter.
Step 1:
From the Database Administration menu (Figure 9-2), press the ’S’ key
and press Enter. The following prompt will be displayed:
Specify name of desired database space:
Step 2:
At this prompt, enter the name of the database space to be used and press
Enter. The screen will show a message confirming the new database
space name. This new database space name will now be shown in
parenthesis following the Set Database Space option on the menu.
Name Database
The Name Database option on the Database Administration menu is used to
establish or change the name of the database.
Note:
The current database is shown in parenthesis by the Name Database menu op-
tion.
Step 1:
From the Database Administration menu (Figure 9-2), press the ’N’ key
and press Enter. The following prompt will be displayed:
Specify name of desired database:
Step 2:
Note:
At this prompt, enter the name of the database to be used and press Enter.
The screen will show a message confirming the new database name. This
new database name will now be shown in parenthesis following the Name
Database option on the menu.
If a value other that "statsdb" is used for the Database Name, the Database Name
field in the stacfg APM database must also be changed. Then process and install
statcfg.
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Database Administration (Cont.)
Install Database
The Install Database option on the Database Administration menu is used to
create new database tables according to instructions embedded in Console Stats
software.
Note:
This option is typically only performed during installation or (rarely) when the
database is removed. Once the new database fields are created through this op-
tion, use the Build Database Indexes option to name the database indexes that
are used during search and retrieval functions.
Step 1:
From the Database Administration menu (Figure 9-2), press the ’I’ key
and press Enter. The Install Database screen (Figure 9-3) will be
displayed showing the status of the installation.
Figure 9-3 Install Database Screen
Step 2:
The display will show the status of the installation. When the installation
is complete, press Enter.
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Database Administration (Cont.)
Remove Database
The Remove Database option on the Database Administration menu is used to
remove all data now stored in the Console Stats database.
WARNING
To protect the database, do not use this option without first
backing up the database on tape using instructions
provided in the Informix documentation.
WARNING
Use of this option causes the loss of all call processing
and attendant login data that has been collected, including
report formats, and indexed time schedules
Step 1:
From the Database Administration menu (Figure 9-2), press the ’R’ key
and press Enter. The Remove Database screen (Figure 9-4) will be
displayed showing a warning and confirmation prompt. .
Figure 9-4 Remove Database Screen
Step 2:
Note:
Ensure that the specified database is to be removed (deleted). At the
prompt, enter Y to remove the database (or N to not remove the database)
and press Enter. A message will show the status of the database removal.
When the removal is complete, press Enter.
After removing the database and returning to the Database Administration menu,
the previous database space name and database name values will still be shown
on the display. These do not indicate the status of the database. They may be
changed per any new database being installed.
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ADMINISTRATION MENU
Database Administration (Cont.)
Build Database
Indexes
The Build Database Indices option on the Console Stats Database Administration
menu is used to create indices that make access to the data in the database faster.
This function marks the specified database fields that are to be used for indices.
Note:
The Build Database Indices option must be implemented whenever a new data-
base is installed.
Step 1:
From the Database Administration menu (Figure 9-2), press the ’B’ key
and press Enter. The Build Database Indices screen (Figure 9-5) will be
displayed.
Figure 9-5 Build Database Indices Screen
Step 2:
The display will show the status of building indices. When the build is
complete, press Enter.
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Database Administration (Cont.)
Erase Database
Indexes
Typically, it will only be necessary to use Erase Database Indexes option on the
Database Administration menu when the database has become corrupted. When
the indices are erased, the Build Database Indices option is required to re-make
the indices.
Step 1:
From the Database Administration menu (Figure 9-2), press the ’E’ key
and press Enter. The Erase Database Indices screen (Figure 9-6) will be
displayed.
Figure 9-6 Erase Database Indices Screen
Step 2:
Note:
The display will show the status of the erase database indices process.
When the erase is complete, press Enter.
It is necessary to re-build the database indices before using the database. Use the
Build Database Indices function described in this chapter.
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ADMINISTRATION MENU
Database Administration (Cont.)
Display Table
Count
The Display Table Count option on the Database Administration menu is used to
list the internal database tables and to display a count of the records each contains.
Step 1:
From the Database Administration menu (Figure 9-2), press the ’D’ key
and press Enter. The Display Table Count screen (Figure 9-7) will be
displayed.
Figure 9-7 Display Table Count Screen
Step 2:
The display will show the various tables used for the Console Stats
database and the number of records for each table. When finished
viewing the tables, press Enter.
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Attendant Console Statistics Operations Manual
Database Administration (Cont.)
Update System
Catalog
The Update System Catalog option on the Database Administration menu is used
to update the table row counts stored in the Informix SYSTABLES catalog.
Step 1:
From the Database Administration menu (Figure 9-2), press the ’U’ key
and press Enter. The Update System Catalog screen (Figure 9-8) will be
displayed.
Figure 9-8 Update System Catalog Screen
Step 2:
When the update is complete, press Enter.
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ADMINISTRATION MENU
Database Administration (Cont.)
Informix dbaccess
Utility
The Informix dbaccess Utility option on the Database Administration menu is used
to activate the Informix dbaccess utility. For more information about this utility,
see the Informix System Administrator’s Guide.
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Attendant Console Statistics Operations Manual
Log File Display
The Log File Display option on the Console Statistics Administration Menu is
used to access the log files for display and printing of log entries. Console Stats
enters process and error messages to a menu log file and to a report generation log
file.
Log File Display
Menu
From the Administration Main Menu (Figure 9-1), press the ’F’ key and press
Enter to select the Log File Display option. The Log File Display menu screen
(Figure 9-9) will be displayed.
Figure 9-9 Log File Display Screen
Menu Options
The Log File Display menu provides these options:
•
Menu Log Files
–
Access the files that contain process and error
messages occurring during performance of
menu functions.
•
Report Generator Log Files– Access the files that contain process and error
messages occurring during automatic report
generation.
•
•
Statistic Logger Log Files – Access the files that contain process and error
messages occurring during statistic logging.
Patroller Log Files
–
Access the files that contain process and error
messages occurring during patroller logging.
The specific step-by-step procedures for all these functions are described in the
following sections of this chapter.
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Log File Display (Cont.)
Menu Log Files
The Menu Log Files option is used to access the files that contain process and error
messages that occur during performance of menu functions.
Step 1:
From the Log File Display screen (Figure 9-9), press the ’M’ key and
press Enter. The Menu Log Files screen (Figure 9-10) will be displayed.
Figure 9-10 Menu Log Files Screen
Step 2:
The display shows the available menu log files listed on the left of the
screen. At the prompt, enter the filename of the menu log file to view, and
press Enter. The specified menu log file data will be displayed (Figure
9-11).
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Log File Display (Cont.)
Menu Log Files
(Cont.)
Figure 9-11 Menu Log File Data Screen
The Menu Log File Data screen shows the data log entries for the specified menu
log file.
Screen Options
Various options are available at this screen:
•
Search
–
Use the Search option to find specific text in the file. Press
the ’S’ key and press Enter. At the prompt enter the text
value to search and press Enter. The found text will be
shown on the screen in highlight. All occurrences of the
found text will be shown.
•
•
•
Top/Bottom
Command
Print
–
–
–
Use the
Top
option to move to the beginning of the file and
the Bottom option to move to the end of the file. Press the
’T’ or ’B’ keys and press Enter. (The UP and DOWN arrow
keys can also be used to scroll the file line-by-line.)
Use the Command option to enter commands directly in the
UNIX environment. Press the ’C’ key and press Enter to
access UNIX. Enter the appropriate UNIX command at the
prompt and press Enter.
Type ’ ’ and press
P
Enter
to select the
Print
command. At
the prompt, type ’F’ to print the whole file or ’S’ to print just
the screen and press Enter. (Press Esc to return the cursor to
the command line, cancelling the print request.)
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Log File Display (Cont.)
Menu Log Files
(Cont.)
Screen Options (Cont.)
•
Autoscroll
–
The reflects real-time activity in the file when it is in
AutoScroll mode. Press the ’A’ key and press Enter to
toggle the AutoScroll option on and off. In AutoScroll
mode (shown by the notation A–S in the bottom right corner
of the screen) new messages are scrolled onto the screen as
they occur and are added to the file.
•
Quit
–
The Quit option exits the Menu Log File Data screen and
the Menu Log File menu is displayed. Press the ’Q’ key and
Enter to exit this screen.
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Log File Display (Cont.)
Report Generator
Log Files
The Report Generator Log Files option is used to access the files that contain
process and error message occurring during automatic generation of reports.
Step 1:
From the Log File Display screen (Figure 9-9), press the ’R’ key and
press Enter. The Report Generator Log Files screen (Figure 9-12) will
be displayed.
Figure 9-12 Report Generator Log Files Screen
Step 2:
The display shows the available report generator log files listed on the left
of the screen. At the prompt, enter the filename of the report generator
log file to view, and press Enter. The specified report generator log file
data will be displayed (Figure 9-13).
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Log File Display (Cont.)
Report Generator
Log Files (Cont.)
Figure 9-13 Report Generator Log Files Data Screen
The Report Generator Log File Data screen shows the data log entries for the
specified report generator log file.
Screen Options
Various options are available at this screen:
•
Search
–
Use the Search option to find specific text in the file. Press
the ’S’ key and press Enter. At the prompt enter the text
value to search and press Enter. The found text will be
shown on the screen in highlight. All occurrences of the
found text will be shown.
•
•
•
Top/Bottom
Command
Print
–
–
–
Use the
Top
option to move to the beginning of the file and
the Bottom option to move to the end of the file. Press the
’T’ or ’B’ keys and press Enter. (The UP and DOWN arrow
keys can also be used to scroll the file line-by-line.)
Use the Command option to enter commands directly in the
UNIX environment. Press the ’C’ key and press Enter to
access UNIX. Enter the appropriate UNIX command at the
prompt and press Enter.
Type ’ ’ and press
P
Enter
to select the
Print
command. At
the prompt, type ’F’ to print the whole file or ’S’ to print just
the screen and press Enter. (Press Esc to return the cursor to
the command line, cancelling the print request.)
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Log File Display (Cont.)
Report Generator
Log Files (Cont.)
Screen Options (Cont.)
•
Autoscroll
–
The reflects real-time activity in the file when it is in
AutoScroll mode. Press the ’A’ key and press Enter to
toggle the AutoScroll option on and off. In AutoScroll
mode (shown by the notation A–S in the bottom right corner
of the screen) new messages are scrolled onto the screen as
they occur and are added to the file.
•
Quit
–
The Quit option exits the Menu Log File Data screen and
the Menu Log File menu is displayed. Press the ’Q’ key and
Enter to exit this screen.
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Log File Display (Cont.)
Statistic Logger
Log Files
The Statistic Logger Log Files option is used to access the files that contain process
and error messages occurring during statistic logging.
Step 1: From the Log File Display screen (Figure 9-9), press the ’S’ key and
press Enter. The Statistic Logger Log Files screen (Figure 9-14) will be
displayed.
Figure 9-14 Statistic Logger Log Files Screen
Step 2: The display shows the available statistic logger log files listed on the left
of the screen. At the prompt, enter the filename of the statistic logger log
file to view, and press Enter. The specified statistic logger log file data
will be displayed (Figure 9-15).
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Log File Display (Cont.)
Statistic Logger
Log Files (Cont.)
Figure 9-15 Statistic Logger Log Files Data Screen
The Statistic Logger Log File Data screen shows the data log entries for the
specified statistic logger log file.
Screen Options
Various options are available at this screen:
•
Search
–
Use the Search option to find specific text in the file. Press
the ’S’ key and press Enter. At the prompt enter the text
value to search and press Enter. The found text will be
shown on the screen in highlight. All occurrences of the
found text will be shown.
•
•
•
Top/Bottom
Command
Print
–
–
–
Use the
Top
option to move to the beginning of the file and
the Bottom option to move to the end of the file. Press the
’T’ or ’B’ keys and press Enter. (The UP and DOWN arrow
keys can also be used to scroll the file line-by-line.)
Use the Command option to enter commands directly in the
UNIX environment. Press the ’C’ key and press Enter to
access UNIX. Enter the appropriate UNIX command at the
prompt and press Enter.
Type ’ ’ and press
P
Enter
to select the
Print
command. At
the prompt, type ’F’ to print the whole file or ’S’ to print just
the screen and press Enter. (Press Esc to return the cursor to
the command line, cancelling the print request.)
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Log File Display (Cont.)
Statistic Logger
Log Files (Cont.)
Screen Options (Cont.)
•
Autoscroll
–
The reflects real-time activity in the file when it is in
AutoScroll mode. Press the ’A’ key and press Enter to
toggle the AutoScroll option on and off. In AutoScroll
mode (shown by the notation A–S in the bottom right corner
of the screen) new messages are scrolled onto the screen as
they occur and are added to the file.
•
Quit
–
The Quit option exits the Menu Log File Data screen and
the Menu Log File menu is displayed. Press the ’Q’ key and
Enter to exit this screen.
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Log File Display (Cont.)
Patroller Log Files
The Patroller Log Files option is used to access the files that contain process and
error messages occurring during patroller logging.
Step 1:
From the Log File Display screen (Figure 9-9), press the ’P’ key and
press Enter. The Patroller Log Files screen (Figure 9-16) will be
displayed.
Figure 9-16 Patroller Log Files Screen
Step 2:
The display shows the available patroller log files listed on the left of the
screen. At the prompt, enter the filename of the patroller log file to view,
and press Enter. The specified patroller log file data will be displayed
(Figure 9-17).
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Log File Display (Cont.)
Patroller Log Files
(Cont.)
Figure 9-17 Patroller Log Files Data Screen
The Patroller Log File Data screen shows the data log entries for the specified
patroller log file.
Screen Options
Various options are available at this screen:
•
Search
–
Use the Search option to find specific text in the file. Press
the ’S’ key and press Enter. At the prompt enter the text
value to search and press Enter. The found text will be
shown on the screen in highlight. All occurrences of the
found text will be shown.
•
•
•
Top/Bottom
Command
Print
–
–
–
Use the
Top
option to move to the beginning of the file and
the Bottom option to move to the end of the file. Press the
’T’ or ’B’ keys and press Enter. (The UP and DOWN arrow
keys can also be used to scroll the file line-by-line.)
Use the Command option to enter commands directly in the
UNIX environment. Press the ’C’ key and press Enter to
access UNIX. Enter the appropriate UNIX command at the
prompt and press Enter.
Type ’ ’ and press
P
Enter
to select the
Print
command. At
the prompt, type ’F’ to print the whole file or ’S’ to print just
the screen and press Enter. (Press Esc to return the cursor to
the command line, cancelling the print request.)
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Log File Display (Cont.)
Patroller Log Files
(Cont.)
Screen Options (Cont.)
•
Autoscroll
–
The reflects real-time activity in the file when it is in
AutoScroll mode. Press the ’A’ key and press Enter to
toggle the AutoScroll option on and off. In AutoScroll
mode (shown by the notation A–S in the bottom right corner
of the screen) new messages are scrolled onto the screen as
they occur and are added to the file.
•
Quit
–
The Quit option exits the Menu Log File Data screen and
the Menu Log File menu is displayed. Press the ’Q’ key and
Enter to exit this screen.
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ADMINISTRATION MENU
UNIX
The UNIX option on the Console Statistics Administration Menu is used to access
the UNIX operating system directly.
Enter UNIX System
Step 1:
Step 2:
From the Administration Main Menu (Figure 9-1), press the ’U’ key and
press Enter to select the UNIX option. The current UNIX system prompt
will be displayed.
At the UNIX prompt, enter the desired UNIX command.
Exit UNIX System
When ready to exit the UNIX operating system, enter ’statsadm’ and press Enter
to return to the Console Stats Administration Menu.
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Attendant Console Statistics Operations Manual
Logout
The Logout menu option will exit the Console Stats Administration Menu.
From the Administration Main Menu (Figure 9-1), press the ’L’ key and press
Enter to select the Logout option. The Console Stats Administration Menu will
exit.
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EXAMPLE REPORTS
Appendix
EXAMPLE REPORTS
This appendix shows some selected example reports that can be generated.
Generated reports will vary from the examples shown depending on the specific
reports statistics and time intervals selected.
Attendant Login Report
Attendant Current Times Report
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Attendant Console Statistics Operations Manual
Example Reports (Cont.)
Attendant Current Calls Report
Attendant Daily Calls Report
Attendant Daily Times Report
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EXAMPLE REPORTS
Example Reports (Cont.)
Queue Current Inbound Calls Report
Queue Daily Inbound Calls Report
Queue Daily Inbound Wait Report
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EXAMPLE REPORTS
Attendant Console Statistics Operations Manual
Example Reports (Cont.)
Queue Daily Outbound Report
Route Current Outbound Report
Route Daily Outbound Report
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EXAMPLE REPORTS
Example Reports (Cont.)
Station Daily Outbound Report
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Attendant Console Statistics Operations Manual
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