NCR S26 Hot Plug Server
User Guide
Release 3
BST0-2140-4700
12/97
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Contents
Preface
About This Book............................................................................................................ i
Who Should Read This Book ......................................................................................... i
Conventions Used in This Book.................................................................................... ii
Related Publications...................................................................................................... ii
Chapter 1
Installation and Documentation Overview
Where to Start .................................................................................................................. 1-2
Documentation and Additional Help................................................................................. 1-3
Documentation .......................................................................................................... 1-3
Additional Help ......................................................................................................... 1-4
Compliance and Regulatory Statements ............................................................................ 1-5
Declaration of the Manufacturer or Importer.............................................................. 1-5
Safety Compliance..................................................................................................... 1-5
Electromagnetic Compatibility (EMC)....................................................................... 1-5
Electromagnetic Compatibility Notice (USA)............................................................. 1-6
FCC Declaration of Conformity ................................................................................. 1-7
Electromagnetic Compatibility Notices (International)............................................... 1-8
Chapter 2
Using System Features
ESD Precautions............................................................................................................... 2-2
Identifying System Features.............................................................................................. 2-3
Identifying the Rear Panel Features................................................................................... 2-5
Positioning the System...................................................................................................... 2-6
Opening the System.......................................................................................................... 2-8
Configuring the System Board........................................................................................ 2-10
Features................................................................................................................... 2-10
Major Components .................................................................................................. 2-10
Jumper Settings ....................................................................................................... 2-12
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Contents
Connector Functions.................................................................................................2-13
Chapter 3
Adding and Replacing Components
ESD Precautions................................................................................................................3-2
Installing CPU Boards.......................................................................................................3-3
Types of CPU Boards..................................................................................................3-3
Installation .................................................................................................................3-3
Warnings....................................................................................................................3-3
Upgrading the Memory......................................................................................................3-5
Configurations............................................................................................................3-5
Restrictions.................................................................................................................3-6
Installing and Removing SIMMs.......................................................................................3-7
Installing SIMMs........................................................................................................3-8
Removing SIMMs.......................................................................................................3-9
Reconfiguring the System .........................................................................................3-10
Upgrading the Video Memory .........................................................................................3-11
Expanding the PCI System ..............................................................................................3-12
Installing PCI Devices.....................................................................................................3-13
Using the SCSI Feature ...................................................................................................3-14
Installing and Removing Expansion Boards.....................................................................3-15
Identifying Expansion Boards...................................................................................3-15
Installing an Expansion Board..................................................................................3-16
Removing an Expansion Board.................................................................................3-17
Installing Drives..............................................................................................................3-18
Removing the Upper Front Panel Cover and Frame ..................................................3-18
Installing a 3.5-inch Peripheral Drive.......................................................................3-19
Installing a 5.25-inch Peripheral Drive.....................................................................3-21
Removing a 5.25-inch Peripheral Drive....................................................................3-23
Installing a Hot Plug Fixed Disk Drive .....................................................................3-23
Chapter 4
Using the BIOS Setup Utility
When to Use the BIOS Setup Utility..................................................................................4-2
Run Setup Message Repeatedly Received....................................................................4-2
Before Running Setup.................................................................................................4-2
Entering Setup...................................................................................................................4-3
Basic System Configuration...............................................................................................4-4
Date and Time............................................................................................................4-5
Diskette Drives...........................................................................................................4-6
IDE Hard Disk Drives.................................................................................................4-7
System Memory..........................................................................................................4-8
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Communication Settings............................................................................................ 4-8
Enhanced IDE Features ............................................................................................. 4-9
On Board IDE............................................................................................................ 4-9
Large Memory Support Mode .................................................................................. 4-10
Num Lock After Boot............................................................................................... 4-10
Memory Test............................................................................................................ 4-10
Auto Configuration Mode ........................................................................................ 4-10
Fast Boot Mode........................................................................................................ 4-11
Advanced System Configuration..................................................................................... 4-12
Shadow RAM .......................................................................................................... 4-13
Internal Cache (CPU Cache).................................................................................... 4-13
External Cache ........................................................................................................ 4-13
ECC/Parity Mode Selection...................................................................................... 4-13
Memory at 15 MB - 16 MB...................................................................................... 4-14
PCI System Configuration .............................................................................................. 4-15
PCI IRQ Setting....................................................................................................... 4-15
VGA Palette Snoop.................................................................................................. 4-16
Onboard SCSI.......................................................................................................... 4-17
Non-PnP ISA Card Configuration................................................................................... 4-18
IRQ/DMA................................................................................................................ 4-19
Expansion ROM Region .......................................................................................... 4-19
I/O Region............................................................................................................... 4-20
Power Saving Configuration ........................................................................................... 4-21
Power Management Mode........................................................................................ 4-21
System Wake Up Events .......................................................................................... 4-22
System Security .............................................................................................................. 4-23
Disk Drive Control .................................................................................................. 4-23
Onboard Communication Ports................................................................................ 4-24
Onboard PS/2 Mouse (IRQ 12) ................................................................................ 4-27
Setup Password........................................................................................................ 4-27
Power On Password ................................................................................................. 4-28
Remote Diagnostic Configuration ............................................................................ 4-28
Load Setup Default Settings............................................................................................ 4-29
Leaving Setup................................................................................................................. 4-30
Hard Disk Drive Types ................................................................................................... 4-31
Chapter 5
Using the System Utilities
Identifying the System Utilities......................................................................................... 5-2
Using the AFlash BIOS Utility.......................................................................................... 5-3
Executing AFlash ...................................................................................................... 5-3
Quick Way to Execute AFlash.................................................................................... 5-4
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Contents
Using the EISA Configuration Utility................................................................................5-5
Functions....................................................................................................................5-5
Making Menu Selections ............................................................................................5-5
Getting Help...............................................................................................................5-7
Accessing the ECU.....................................................................................................5-7
Configuring Your Computer Initially........................................................................5-10
Adding or Removing Boards.....................................................................................5-14
Viewing or Editing Configuration Details.................................................................5-16
Appendix A
420-Watt Power Supply Requirements
Input Requirements ..........................................................................................................A-2
Output Requirements........................................................................................................A-3
Appendix B
Error Messages
Types of Error Messages...................................................................................................B-2
Software Error Messages ..................................................................................................B-3
System Error Messages.....................................................................................................B-4
Correcting Error Conditions.............................................................................................B-6
Appendix C
Sample Configurations
Types of Sample Configurations .......................................................................................C-2
Sample Standard Configuration........................................................................................C-3
Installing the Hardware .............................................................................................C-3
Configuring the System Settings................................................................................C-4
Configuring the PCI Adapters....................................................................................C-7
Configuring the SCSI Adapters and Drives................................................................C-8
If the ECU Will Not Boot ........................................................................................C-10
Configuring Memory and Other Baseboard Settings ................................................C-10
Sample RAID Configuration ..........................................................................................C-13
Installing the Hardware ...........................................................................................C-13
Configuring the System Settings..............................................................................C-14
Configuring the PCI Adapters..................................................................................C-17
Configuring the SCSI Adapters and Drives.............................................................. C-18
Configuring the Memory and Other Baseboard Settings...........................................C-20
Configuring the Mylex RAID Array Group..............................................................C-22
Appendix D
Hot Plug Backplane
Features............................................................................................................................D-2
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Contents
Major Components ...........................................................................................................D-3
Hot Plug Backplane ...................................................................................................D-4
Hot Plug SCSI Drive Tray..........................................................................................D-5
SCSI Channel Configurations...........................................................................................D-6
Single-Channel Configuration ...................................................................................D-7
Dual-Channel Configuration......................................................................................D-9
Setting Hard Disk ID Options.........................................................................................D-11
Strapping the SCSI IDs on the Backplane................................................................D-11
Strapping the SCSI IDs on the Drive........................................................................D-13
Installation .....................................................................................................................D-14
Using the System Board SCSI Connectors................................................................D-14
Using an Add-on SCSI Controller Board .................................................................D-18
Using the Hot Plug Feature.............................................................................................D-20
Appendix E
System Support Log
Introduction......................................................................................................................E-2
System Identification ........................................................................................................E-3
NCR Hardware Support Services ......................................................................................E-4
NCR On-Site Hardware Support Services...................................................................E-4
NCR Technical Support Web Site ..............................................................................E-4
NCR Support Phone Numbers...........................................................................................E-5
Before Placing a Hardware Support Call....................................................................E-5
Placing a Hardware Support Call ...............................................................................E-5
Placing a Software Support Call.................................................................................E-6
List of NCR Support Telephone Numbers ..................................................................E-7
Other Areas Support ..................................................................................................E-9
Customer Support Agreement.........................................................................................E-11
Overview........................................................................................................................E-12
Support Services.............................................................................................................E-13
System Numbers......................................................................................................E-13
NCR On-Site Hardware Support Services.................................................................E-14
NCR Support Phone Numbers..................................................................................E-14
Placing a Hardware Support Call .............................................................................E-15
Placing a Software Support Call...............................................................................E-16
Hardware Records...........................................................................................................E-17
Different Types of Logs............................................................................................E-17
Software Records............................................................................................................E-27
Current System Configuration ........................................................................................E-41
Adapter Board Locations .........................................................................................E-41
System Equipment List ............................................................................................E-41
Hardware Configuration Report ...............................................................................E-41
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Contents
Preventive Maintenance.................................................................................................. E-46
General Customer Preventive Maintenance Guidelines ............................................ E-46
General Customer Preventive Maintenance Procedures............................................ E-47
Installation Records........................................................................................................ E-53
Customer Support Agreement......................................................................................... E-54
List of NCR Support Telephone Numbers....................................................................... E-55
NCR Faxback System .............................................................................................. E-55
United States Support .............................................................................................. E-55
Other Areas Support................................................................................................ E-56
viii
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Preface
About This Book
This book provides information about the installation, set up, configuration,
and operation of the server.
Its goal is to familiarize you with the system and to provide a reference to
answer your future questions.
Who Should Read This Book
This book should be used by persons experienced in configuring and installing
server hardware.
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Preface
Conventions Used in This Book
The following are various conventions used in this book:
A letter, number, symbol, or word in this font represents a key on
F1
F1
your keyboard. For example, the instruction “press ” means
press the key labeled “F1” on your keyboard.
This represents the key labeled “Enter” on your keyboard.
Enter
X + Y
Two or three key names, separated by plus signs, indicate
Ctrl + Alt + Del
multiple-key entries. For example,
Ctrl Alt Del
means hold
down
and
and press
.
Keyboard
Detected
This is the font used to denote screen messages.
Notes indicate pivotal information and may be used to
emphasize a recommended sequence of steps.
Note
Cautions indicate hazards that might cause personal injury,
damage to hardware, or software if the hazards are not avoided.
CAUTION
WARNING
Warnings indicate hazards that can cause personal injury or
equipment damage if the hazards are not avoided.
Related Publications
For supplementary information, refer to the following books:
BST0-2140-48
BST0-2140-49
NCR S26 Hot Plug Server Installing Network Operating System
NCR S26 Hot Plug Server Quick Hardware Installation
Other publications may later become available. Check with your NCR sales
representative for the latest information.
ii
Preface
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Chapter 1
Installation and Documentation
Overview
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Where to Start
Where to Start
To install and configure your server, perform these steps.
Step
What to Do
How to Do It
Where to Find Information
1
Install any hardware Install appropriate
Quick Hardware Installation
brochure
you want to add
disk drives,
peripherals, and
adapters
Chapters 2 and 3 of User
Guide
Drive, peripheral, CPU
board, and adapter
documentation
2
Configure system
settings
Use the BIOS
Setup Utility
Quick Hardware Installation
brochure
Chapter 2 of Installing
Network Operating System
Chapter 4 of User Guide
Same as Step 2
3
4
Configure the PCI
adapters
Use the BIOS
Setup Utility
Configure the SCSI
adapters and drives
Use the Adaptec
SCSI adapter
firmware Setup
Utility
Adaptec SCSI Adapter
documentation
Chapter 4 of Installing
Network Operating System
5
6
Configure memory
and other system
board settings
Use the EISA
Configuration
Utility
Quick Hardware Installation
brochure
Chapter 3 of Installing
Network Operating System
Chapters 3 and 5 of User
Guide
Configure EISA
adapters
Use the ESIA
Configuration
Utility
Quick Hardware Installation
brochure
Chapter 3 of Installing
Network Operating System
Chapter 5 of User Guide
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Documentation and Additional Help
Documentation and Additional Help
This section describes the documentation packaged with your server and how
to find additional help.
Documentation
The following documents are provided to help you install, upgrade, maintain,
and troubleshoot your server. Keep all documentation together in a safe place.
•
•
•
Quick Hardware Installation (BST0-2140-49)
This brochure provides you with information to install your server
quickly.
User Guide (BST0-2140-47)
This is the manual you are now reading. It provides you with more
detailed server information.
Installing Network Operating System (BST0-2140-48)
This manual describes the procedures for installing an operating system.
You should also refer to the documentation that comes with your
operating system.
•
Drive, peripheral, CPU board, and adapter documentation
If you have ordered optional features, such as drives, peripheral devices,
CPU boards, or adapters, documentation for those items is packed with
the server. This documentation is important to configure your server
properly.
CAUTION: Do not discard any of this documentation. You may need it
again if your server ever requires service or you change the configuration.
Keep it in a safe place with the other server documentation.
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Documentation and Additional Help
Additional Help
If you need additional help, refer to Appendix E, “System Support Log,” of
this manual. Appendix E contains a list of NCR support telephone numbers
and instructions on maintaining support data.
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Compliance and Regulatory Statements
Compliance and Regulatory Statements
Declaration of the Manufacturer or Importer
We hereby certify that this product is in compliance with European Union
EMC Directive 89/336/EEC, using standards EN55022 (Class A) and
EN50082-1 and Low Voltage Directive 73/23/EEC, Standard EN60950.
Safety Compliance
USA:
UL listed to1950, 3rd Edition
Canada:
Europe:
International:
UL certified to CSA C22.2 No. 950-95 for Canada
TUV/GS certified to EN60950 2nd Edition, with amendments
GOST-R certified for Russia
Electromagnetic Compatibility (EMC)
USA:
FCC 47 Class A CFR Parts 2 and 15, Tested Class A
Canada:
Europe:
IC ICES-003 Class A
EN55022, Class A
EN50082-1
EN61000-4-2 ESD Susceptibility
EN61000-4-3 Radiated Immunity
EN61000-4-4 Electrical Fast Transient
International:
Australia
Taiwan
CISPR 22/93, Class A
VAS/N253548, C-Tick Mark
EMC Certification CNS13438
VCCI Class A ITE
Japan:
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Compliance and Regulatory Statements
Electromagnetic Compatibility Notice (USA)
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on; the user is encouraged to try to correct the interference by one or more of
the following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Any changes or modifications not expressly approved by the grantee of this
device could void the user’s authority to operate the equipment. The customer
is responsible for ensuring compliance of the modified product.
Only peripherals (computer input/output devices, terminals, printers, etc.) that
comply with FCC Class A limits may be attached to this computer product.
Operation with noncompliant peripherals is likely to result in interference to
radio and TV reception.
All cables used to connect to peripherals must be shielded and grounded.
Operation with cables, connected to peripherals, that are not shielded and
grounded may result in interference to radio and TV reception.
Note: A Class A device installed within a residential area is likely to cause
harmful interference.
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Compliance and Regulatory Statements
FCC Declaration of Conformity
Product Type: COLRED
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of
the following measures:
•
•
•
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected
•
Consult the dealer or an experienced radio/TV technician for help.
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Compliance and Regulatory Statements
Electromagnetic Compatibility Notices (International)
When used near a radio or TV receiver, it may become the cause of radio
interference.
Read the instructions for correct handling.
This equipment has been tested for radio frequency emissions and has been
verified to meet CISPR 22 Class A.
Cet appareil numérique respecte les limites bruits radioélectriques applicables
aux appareils numériques de Classe A prescrites dans la norme sur le matériel
brouilleur: “Appareils Numériques”, NMB-003 édictée par le Ministre
Canadian des Communications.
This digital apparatus does not exceed the Class A limits for radio noise
emissions from digital apparatus set out in the interference-causing equipment
standard entitled “Digital Apparatus”, ICES-003 of the Canadian Department
of Communications.
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Chapter 2
Using System Features
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ESD Precautions
ESD Precautions
To avoid damaging electronic equipment from electrostatic discharge (ESD),
always observe the following precautions before installing any system
component:
1. Do not remove a board from its packaging until you are ready to install it.
Integrated circuits (ICs) on expansion boards are highly sensitive to static
electricity.
2. Wear a wrist grounding strap before handling electronic components.
Wrist grounding straps are available at most electronic component stores.
2-2
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Identifying System Features
Identifying System Features
This section describes major system features.
Figure 2-1. Front View
The system has the following minimum features:
•
•
•
•
•
System board
420-watt power supply
Seven I/O expansion slots (2 EISA, 4 PCI and 1 shared)
Fast and Wide SCSI-2 controller integrated on the system board
Video port
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Identifying System Features
•
•
•
•
•
•
Two 9-pin serial ports
25-pin parallel port
Keyboard and mouse ports
One 3.5-inch 1.44 MB flex drive
System cabinet
Eight 3.5-inch hot plug bays and three 5.25-inch user accessible bays,
plus a bay for the 3.5-inch flex drive
•
Remote Diagnostic Management (RDM) Module
2-4
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Identifying the Rear Panel Features
Identifying the Rear Panel Features
The figure below illustrates the rear panel features.
Figure 2-2. Rear Panel Features
Power supply
COM 1
COM 2
Keyboard port
M ouse port
Video port
Parallel port
PCI 1
PCI 2
PCI 3
Expansion slots
PCI 4
PCI 5/EISA 1
EISA 2
EISA 3
External SCSI
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Positioning the System
Positioning the System
When positioning the system, arrange the legs of the housing so that the
weight of the system is evenly distributed and is stable.
Figure 2-3. Arranging the System in a Stable Position (Bottom View)
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Positioning the System
When standing the system with the fan against a wall, leave a space of
5-10 cm from the wall to allow air circulation, then position the legs as in
“Position A” below.
When standing the system with the fan facing out, you can put the system
close to the wall and position the legs as in “Position B” below.
Figure 2-4. Allowing for Air Circulation (Bottom View)
Fan
Fan
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Opening the System
Opening the System
CAUTION: Read the “ESD Precautions” section earlier in this chapter
before proceeding.
The figure below illustrates how to open the system. The keys to the housing
are inside the upper front panel.
Figure 2-5. Opening the System
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Opening the System
To open the system, follow these steps:
1. Open the top front cover by pressing the indentation.
2. Open the lower front panel by pulling on the right side, at the indentation.
3. Unlock the housing, using the key.
Figure 2-6. Opening the Cabinet Housing
Note: You can not remove the key after you have unlocked the housing. You
can remove it only when you lock the housing again.
4. Pull on the key to swing the left side of the housing open. If necessary,
you may use a screwdriver gently to pry the side of the housing open.
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Configuring the System Board
Configuring the System Board
This section contains information to help you properly configure the system
board.
Features
The 64-bit, high-performance system board supports both the Intel Pentium™
and Pentium Pro™ microprocessors (also called CPUs). However, to provide
maximum upgradability and flexibility, the microprocessors are not installed
on the system board.
Instead, the system board has a special slot designed to accommodate a
separate CPU board. This dual-processor CPU board contains both
microprocessors and the embedded 512 KB pipeline burst second-level cache.
See the section, “Installing CPU Boards,” in Chapter 3 of this manual.
Standard features such as a video port, two serial ports, one parallel port,
diskette drive interface, and embedded fixed disk drive interface reside on the
system board.
The system board has a 0 MB base memory and supports a maximum
memory of 512 MB using 64 MB single-density single inline memory modules
(SIMMs). A functional system is recommended to have at least 16 MB of
RAM.
Major Components
The system board has the following major components:
•
Eight 72-pin SIMM sockets labeled Bank 0, 1, 2, and 3 (two sockets
comprise one bank) that support single- and double-density 60/70 ns
SIMMs
•
•
•
One CPU board slot
Two 32-bit EISA expansion slots supporting master/slave add-on cards
Four PCI local bus slots
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Configuring the System Board
•
•
•
One shared slot (EISA or PCI)
256 KB flash ROM for easy system BIOS upgrade
System clock/calendar plus 8 KB extended CMOS RAM with battery
backup
•
•
•
•
Onboard AIC-7880 chip that supports one SCSI-2 port
50-pin Fast SCSI-2 and 68-pin Wide SCSI interfaces
Remote Diagnostic Management (RDM) module
I/O interfaces for one video slot, two serial ports, one parallel port,
peripheral drives, IDE drives, and one PS/2 keyboard and mouse
•
Power connector for 420-watt switching power supply
The figure below shows the location of the major components on the system
board.
Figure 2-7. System Board Layout
Fan connector 1 (FA1)
Fan connector 2 (FA2)
Fan connector 3 (FA3)
RDM Module
Wide SCSI connector
Narrow SCSI connector
Video RAM
COM1
COM2
Mouse port
Keyboard port
Parallel port
Video port
Buzzer
Flash ROM BIOS
Video upgrade sockets
CPU board slot
PCI slots
Real-time clock
EISA slots
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Configuring the System Board
Figure 2-8. System Board Jumper Locations
JP2
JP1
CN3
SW1
CN1
CN8
CN5
CN11
JP3
CN2
CN7
CN12
CN6
JP4
JP5
CN14
JP6
CN15
CN16
CN13
Jumper Settings
You have to change the jumper settings on the system board when you
upgrade the CPU or reconfigure the system.
To change a jumper setting, follow these steps:
1. Remove the jumper cap from the jumper.
2. Position the jumper cap over the two pins for the desired setting.
3. Gently press the cap over the pins.
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Configuring the System Board
The table below lists the system board jumpers and their corresponding
settings. The asterisks indicate the default settings. See Figure 2-8 for jumper
locations.
Table 2-1. Jumper Settings
Jumper
Setting
Function
JP1
1-2
2-3*
Check Password
Bypass Password
JP2
JP3
2-3
Standard System BIOS
1-2
Terminator always set to ON
2-3*
Use SCSI Setup Utility to set terminator to ON or OFF
JP4
JP5
JP6
1-2*
2-3
Wide SCSI
Standard
1-2
2-3*
Hardware Reset Enabled
Hardware Reset Disabled
1-2*
2-3
Audio to Buzzer
Audio to Speaker
Connector Functions
The table below lists the different connectors on the system board and their
respective functions.
Table 2-2. Connector Functions
Connector
Function
CN1
CN2
CN3
CN5
CN6
CN7
CN8
Power connector
Power connector
Backplane board HDD status connector
IDE hard disk connector
RDM connector
RDM connector
Diskette drive connector
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Configuring the System Board
Connector
Function
CN11
CN12
CN13
CN14
CN15
CN16
SW1
68-pin Wide SCSI connector
50-pin Fast SCSI-2 connector
Power LED connector and RDM switch cable from front of unit
Hard disk LED connector
No connection
Speaker connector
NMI switch
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Chapter 3
Adding and Replacing
Components
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ESD Precautions
ESD Precautions
To avoid damaging electronic equipment from electrostatic discharge (ESD),
always observe the following precautions before installing any system
component:
1. Do not remove a board from its packaging until you are ready to install it.
Integrated circuits (ICs) on expansion boards are highly sensitive to static
electricity.
2. Wear a wrist grounding strap before handling electronic components.
Wrist grounding straps are available at most electronic component stores.
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Installing CPU Boards
Installing CPU Boards
This section provides information on CPU boards for your server.
Types of CPU Boards
The system board has one CPU board slot that supports these two types of
CPU boards:
•
•
CPU board that supports the Intel Pentium™ processor
CPU board that supports the Intel Pentium Pro™ processor
Installation
If you ordered a CPU board factory-installed, you may skip this chapter. If
you must install a CPU board in your system, read all of this information.
When actually performing the installation, refer to the following documents
for information on installing CPU boards in the system:
•
•
•
Quick Hardware Installation that came with your system
Release Notes that came with your CPU board
Figure 2-7 in Chapter 2 of this manual for the location of the CPU board
slot on the system board
Warnings
When installing CPU boards, do not attempt to make any hardware changes
unless you are a qualified technician. Ask your dealer for assistance.
There are two released versions of system BIOS. One is for the CPU board
that supports the Pentium processor. The other is for the CPU board that
supports the Pentium Pro processor. These versions of BIOS are not
interchangeable. Flashing the incorrect version renders the system unusable.
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Installing CPU Boards
For example, if you flash the BIOS version released for a Pentium CPU board
on a system configured with a Pentium Pro CPU board you cannot use the
system. If this happens, you must insert the appropriate CPU board into the
system and reflash the original BIOS.
Refer to the diskette label to make sure you are using the appropriate BIOS
for your system configuration.
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Upgrading the Memory
Upgrading the Memory
You can upgrade the system memory by adding single inline memory modules
(SIMMs) into the SIMM sockets or by changing the SIMMs for a higher
memory configuration.
Configurations
The table below lists the available memory configurations.
Table 3-1. Memory Configurations
Bank
0
Bank
1
Bank
2
Bank
3
Total
S1
S2
S3
S4
S5
S6
S7
S8
Memory
8 MB 8 MB
16 MB
32 MB
16
16
MB
MB
32
32
64 MB
MB
MB
8 MB
8 MB
8 MB
8 MB
32 MB
64 MB
16
16
16
16
MB
MB
MB
MB
32
32
32
32
128 MB
MB
MB
MB
MB
8 MB 8 MB
8 MB 8 MB
16 MB 16 MB
32 MB 32 MB
32 MB 32 MB
48 MB
80 MB
96 MB
16
16
MB
MB
8 MB 8 MB
8 MB 8 MB
16 MB 16 MB
48 MB
80 MB
16 MB 16 MB 16
MB
16
MB
8 MB 8 MB
16 MB 16 MB 32
MB
32
MB
112 MB
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Upgrading the Memory
Bank
0
Bank
1
Bank
2
Bank
3
Total
S1
S2
S3
S4
S5
S6
S7
S8
Memory
8 MB 8 MB
8 MB 8 MB
8 MB 8 MB
16 MB 16 MB 32
MB
32
MB
32
MB
32
MB
176 MB
8 MB
8 MB
16
16
MB
16
MB
16
MB
96 MB
MB
8 MB
8 MB
32
32
MB
32
MB
32
MB
160 MB
192 MB
MB
16
16
16 MB 16 MB 32
MB
32
MB
32
MB
32
MB
MB
MB
8 MB 8 MB
8 MB
8 MB
8 MB
8 MB
8 MB
8 MB
64 MB
16
16
16 MB 16 MB 16
16
16
16
128 MB
MB
MB
MB
32 MB 32 MB 32
MB
MB
MB
32
32
32
32
32
256 MB
512 MB
MB
MB
MB
MB
MB
MB
64
64
64 MB 64 MB 64
64
64
64
MB
MB
MB
MB
MB
MB
The configurations in Table 3-1 are only some of the available memory
combinations. You can use other combinations if you follow the rules for
upgrading memory as described below.
Restrictions
When adding memory, consider the following:
•
Use only one type of SIMM in a given bank. You may combine different
types of SIMMs for a memory configuration only if the SIMMs in each
bank are the same type.
•
•
You may use the memory banks (Bank0 ~ Bank3) in any order.
Always install SIMMs in pairs. For example, for a total memory of
16 MB, install two 8 MB SIMMs in a bank. You cannot use a 16 MB
SIMM alone for 16 MB of memory.
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Installing and Removing SIMMs
Installing and Removing SIMMs
CAUTION: Read the ESD precautions section earlier in this chapter before
proceeding.
Figure 3-1. SIMM Sockets
SIMM sockets
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Installing and Removing SIMMs
Installing SIMMs
To install a SIMM, follow these steps:
1. Carefully slip a SIMM at a 45o angle into a socket. Make sure that the
curved edge that indicates pin 1 of the SIMM matches pin 1 of the socket.
Figure 3-2. Installing a SIMM
1
2
Pin 1 Indicator
(curved edge)
Hole
Peg
CAUTION: A SIMM fits only in one direction. If you slip in a SIMM but it
does not appear to completely fit, you may have inserted it the wrong way.
2. Gently push the SIMM to a vertical position until the pegs of the socket
slip into the holes on the SIMM. Make sure the holding clips lock the
SIMM into position.
Note: The SIMM should be at a 90o angle when installed on the system
board.
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Installing and Removing SIMMs
Removing SIMMs
To remove SIMMs, follow these steps:
1. Press the holding clips on both sides of the SIMM outward to release it.
2. Press the SIMM downward at about a 45o angle.
3. Pull the SIMM out of the socket.
Figure 3-3. Removing a SIMM
Holding
clip
1
3
2
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Installing and Removing SIMMs
Reconfiguring the System
Reconfigure the system after installing or removing SIMMs.
To reconfigure the system, follow these steps:
1. Reboot the system. A memory error message appears, indicating that the
total memory does not match the value stored in CMOS.
2. Press Ctrl + Alt + Esc to run Setup. A warning message appears,
indicating a wrong memory configuration.
3. Press Esc twice to exit Setup and reboot the system.
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Upgrading the Video Memory
Upgrading the Video Memory
Increased video memory permits you to display higher resolution and more
colors. The system board has 1 MB of video memory factory-installed. You
may upgrade the video memory to 2 MB.
To upgrade the video memory, follow these steps:
1. Locate the video DRAM upgrade socket labeled U18 and U21 on the
system board. See the figure below.
Figure 3-4. Installing a Video Memory Chip
Pin 1
Indicator
Notched
Corner
2. Gently insert a video chip into each of the upgrade sockets. Make sure
that the pin 1 indicator on the chip matches the notched corner of the
socket.
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Expanding the PCI System
Expanding the PCI System
The system board has a PCI-to-PCI bridge controller chipset that expands the
capability of the PCI system. This feature allows all five PCI slots in the
system to be bus masters.
The bridge has two interfaces. The primary interface connects directly to the
PCI bus close to the host CPU. The secondary interface creates a new PCI bus
that can operate independently from the primary PCI bus.
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Installing PCI Devices
Installing PCI Devices
The devices you install in PCI slots 1 and 2 operate on the primary PCI bus.
The devices you install in PCI slots 3, 4, and 5 operate on the secondary PCI
bus.
Since the primary PCI bus operates faster than the secondary PCI bus, install
PCI add-on boards in PCI slots 1 and 2 first. Then use PCI slots 3, 4, and 5.
If you configure your PCI devices in this manner, the system will perform
better. See Figure 2-7 in Chapter 2 of this manual for the locations of the PCI
slots.
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Using the SCSI Feature
Using the SCSI Feature
The system board features a single-chip Ultra Fast and Wide SCSI-2 host
adapter that adds SCSI I/O capability to the system.
The chipset consists of all the components found on the state-of-the-art SCSI
host adapters such as the following:
•
•
•
Onboard microcontroller
Bus master interface controller
SCSI controller
The chipset allows transfers at a full 40 MB/second burst transfer rate.
Note: Ultra SCSI speed is not supported on external SCSI devices because of
the Ultra SCSI stringent requirements in total SCSI bus length. To use an
external SCSI devices, use the SCSISelect utility to disable support for Ultra
SCSI speed. See the heading, “Configuring the SCSI Adapters and Drives” in
the “Sample Standard Configuration” section of Appendix C.
To use the feature, install any SCSI device in your system and connect it to
the SCSI interface on the system board. (See Figure 2-7 in Chapter 2 of this
manual for the location.) Then, enter the BIOS Setup utility to set the PCI slot
parameters. See Chapter 4, “Using the BIOS Setup Utility”, for details in
setting the parameters. Refer to the SCSI manual for more information on
using SCSI.
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Installing and Removing Expansion Boards
Installing and Removing Expansion Boards
This section describes in detail the steps needed to install expansion boards in
the system.
CAUTION: Read the “ESD Precautions” section earlier in this chapter
before proceeding.
Identifying Expansion Boards
There are three types of expansion boards:
•
•
•
EISA
ISA
PCI
Each expansion board has a different type of connector, as illustrated below.
Figure 3-5. Expansion Board Connectors
ISA board
EISA board
PCI board
An ISA board has a single row of contacts along its connectors. There is
usually a single notch in the connector.
An EISA board has a double row of tightly spaced contacts along its
connector. There are usually six notches (five small ones and one large one) in
the connector.
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Installing and Removing Expansion Boards
A PCI board has a single row of tightly spaced contacts along its connectors.
There is usually a single notch in the connector.
Installing an Expansion Board
To install an expansion board, follow these steps:
1. Study the documentation that came with your expansion board, and
configure any jumpers or switches on the board as directed.
2. Remove a bracket from any empty expansion slot. Save the screw to
secure the new board. Keep the bracket for future use. See the figure
below.
Figure 3-6. Removing a Bracket
3. Gently insert the board into an expansion slot. Make sure the board is
securely seated. See Figure 3-7.
4. Secure the board with the bracket screw.
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Installing and Removing Expansion Boards
CAUTION: Do not neglect this step. The board uses the screw for
grounding.
Figure 3-7. Installing a Board
Removing an Expansion Board
To remove an expansion board, follow these steps:
1. Unplug any cables connected to the board.
2. Remove the bracket screw and pull the board out of the slot.
3. Secure a bracket cover to the empty slot with the screw.
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Installing Drives
Installing Drives
CAUTION: Read the “ESD Precautions” section earlier in this chapter
before proceeding.
This section describes in detail how to install disk drives in the system.
Removing the Upper Front Panel Cover and Frame
When installing drives on the 5.25-inch drive bays, you have to remove the
upper front panel cover and frame. Follow these steps:
1. Open the lower front panel cover.
2. Press the latch under the upper front panel and pull as shown in the figure
below.
Figure 3-8. Removing the Upper Front Panel Cover and Frame
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Installing Drives
Installing a 3.5-inch Peripheral Drive
To install a 3.5-inch peripheral drive, follow these steps:
1. Remove the screw attaching the 3.5-inch drive frame to the housing.
2. Secure the drive on the drive frame.
Figure 3-9. Securing the Drive on the Frame
3. Insert the drive into the third drive bay.
4. Secure it with a screw.
5. Connect the drive cables.
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Figure 3-10. Securing the Drive
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Installing Drives
Installing a 5.25-inch Peripheral Drive
To install a 5.25-inch peripheral drive, follow these steps:
1. Secure the drive guides on the sides of the peripheral drive as shown in the
figure below.
Figure 3-11. Securing the Drive Guides
2. Insert the drive into a 5.25-inch drive bay.
3. Connect the drive cables.
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Figure 3-12. Inserting the Drive into the Drive Bay
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Installing Drives
Removing a 5.25-inch Peripheral Drive
To remove a 5.25-inch peripheral drive, follow these steps:
1. Disconnect all the drive cables.
2. Press the metal tabs on the sides of the drive and pull the drive out as
shown in the figure below.
Figure 3-13. Pulling the Drive Out
Installing a Hot Plug Fixed Disk Drive
To install a hot plug fixed disk drive, refer to Appendix D in this manual. The
complete procedure is described there.
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Chapter 4
Using the BIOS Setup Utility
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When to Use the BIOS Setup Utility
When to Use the BIOS Setup Utility
Most systems are already configured by the manufacturer or the dealer. There
is no need to run Setup when starting the computer unless you get a
configuration error.
Running Setup loads the configuration values into the battery-backed
nonvolatile memory called CMOS RAM. This memory area is not part of the
system RAM.
Run Setup Message Repeatedly Received
If you repeatedly receive a Run Setup message, the battery may be bad. In this
case, the system cannot retain the configuration values in CMOS. Ask a
qualified technician for assistance.
Before Running Setup
Before you run Setup, do the following:
•
Know the type of diskette drive you have. The standard type is a 3.5-inch
1.44 MB diskette drive.
•
Close all files and applications.
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Entering Setup
Entering Setup
CAUTION: Close all open files and leave your application program before
entering Setup. You cannot exit back into an application. The system
automatically reboots when you leave Setup.
Press the key combination Ctrl + Alt + Esc during the power-on self-
test (POST) to enter Setup. The BIOS Utility (Setup) main menu, as shown in
in the figure below appears.
Note: You can only enter Setup during POST. After POST, pressing
Ctrl + Alt + Esc has no effect.
Figure 4-1. BIOS Utility (Setup) Main Menu
BIOS Utility
Basic System Configuration
Advanced System Configuration
PCI System Configuration
Non-PnP ISA Card Configuration
Power Saving Configuration
System Security
Remote Diagnostic Configuration
Load Setup Default Settings
= Move Highlight Bar,
= Select, Esc = Exit and Reboot
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Basic System Configuration
Basic System Configuration
Select Basic System Configuration to input configuration values such as date,
time, and disk types.
The figure below shows page 1 of the Basic System Configuration menu.
Figure 4-2. Basic System Configuration Menu, Page 1
Page 1/2
Basic System Configuration
Date . . . . . . . . . . . . . . . . . [ MM/DD/YY ]
Time . . . . . . . . . . . . . . . . . [ HH:MM:SS ]
Diskette Drive A . . . . . . . . [ xx-MB
Diskette Drive B . . . . . . . . [ xx-MB
xx-inch ]
xx-inch ]
Cylinder
Head
xx
xx
Sector
xx
xx
Hard Disk 0 (xxx MB) . . . . [ Auto ]
Hard Disk 1 (xxx MB) . . . . [ Auto ]
xx
xx
Base Memory . . . . . . . . . . [ xxx ] KB
Extended Memory . . . . . . [ xxx ] KB
Total Memory . . . . . . . . . . [ xxxx ] KB
Math Coprocessor . . . . . . [ Installed ]
Video Display . . . . . . . . . . [ VGA/EGA ]
= Move Highlight Bar,
PgDn/PgUp = Move Screen,
= Change setting,
F1 = Help, Esc = Exit
The command line at the bottom of the menu tells you how to highlight items,
change settings, and move from one screen to another.
•
•
•
•
Press the up or down arrow key on the cursor-edit keypad to highlight the
desired parameter.
Press the left or right arrow key to select the desired option for a
parameter.
Press Page Down to move to the next page or Page Up to return to the
previous page.
Press Esc to exit the configuration menu.
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Basic System Configuration
The figure below shows page 2 of the Basic System Configuration menu.
Figure 4-3. Basic System Configuration Menu, Page 2
Basic System Configuration
Page 2/2
Communication Settings
Baud Rate . . . . . . . . . . . . . . . . . [ 9600 ] BPS
Parity
. . . . . . . . . . . . . . . . . . . . . [ None ]
Stop Bits . . . . . . . . . . . . . . . . . . [ 1 ] Bits
Data Lengths . . . . . . . . . . . . . . [ 8 ] Bits
Enhanced IDE Features
Hard Disk Block M ode
Hard Disk Size > 504MB
. . . . . . . [ Disabled ]
. . . . . [ Disabled ]
On Board IDE . . . . . . . . . . . . . . . . . . . [ Disabled ]
Large M em ory Support Mode . . . . . . . [ Advanced ]
Num Lock After Boot . . . . . . . . . . . . . [ Enabled ]
Memory Test . . . . . . . . . . . . . . . . . . . . [ Enabled ]
Auto Configuration Mode . . . . . . . . . . [ Disabled ]
Fast Boot Mode . . . . . . . . . . . . . . . . . [ Disabled ]
= M ove Highlight Bar,
PgDn/PgUp = Move Screen,
= Change setting,
F1 = Help, Esc = Exit
The following sections explain the different parameters and their settings.
Date and Time
The real-time clock keeps the system date and time. After setting the date and
time, you need not enter them every time you turn on the system. As long as
the internal battery remains good (approximately seven years) and connected,
the clock continues to keep the date and time accurately even when the power
is off.
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Basic System Configuration
Date
Highlight the items on the Date parameter and press the left or right arrow key
to set the date following the month-day-year format.
Valid values for month, day, and year are as follows:
Month
Day
1 to 12
1 to 31
00 to 99
Year
The setting 00 for the Year represents year 2000.
Time
Highlight the items on the Time parameter and press the left or right arrow
key to set the time following the hour-minute-second format.
Valid values for hour, minute, and second are as follows:
Hour
00 to 23
00 to 59
00 to 59
Minute
Second
Diskette Drives
To enter the configuration value for the diskette drive(s), follow these steps:
1. Highlight the Diskette Drive A parameter.
2. Press the right or left arrow key to view the options and select the
appropriate value.
The Diskette Drive parameters have the following options:
–
–
–
–
None
360 KB, 5.25-inch
1.2 MB, 5.25-inch
720 KB, 3.5-inch
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Basic System Configuration
–
–
1.44 MB, 3.5-inch
2.88 MB, 3.5-inch
Follow the same procedure for the Diskette Drive B parameter. Choose None
if you do not have a second diskette drive.
IDE Hard Disk Drives
To enter the configuration value for the IDE hard disk drives, follow these
steps:
1. Move the highlight bar to the Hard Disk 0 parameter to configure the hard
disk drive (drive C).
2. Press the left or right arrow key to display the hard disk options with their
respective values.
3. Select the option that corresponds to your hard disk type.
Follow the same procedure for the Hard Disk 1 parameter. Choose None if
you do not have a second hard disk drive.
Selecting the Auto Option
If you do not know the exact type of your IDE hard disk, select the option
Auto. During POST, when the system performs self-testing and self-
initialization before loading the operating system and applications, the BIOS
utility automatically determines the type of your hard disk. You can see the
hard disk values when you enter Setup.
Cylinder
Head
Sector
[Auto] xx xx xx
Hard Disk 0 (xxx MB)
The next time you boot the system, Setup does not have to auto-configure
your hard disk because it reads the saved hard disk information during POST.
Note: We recommend that you copy the hard disk values and keep them in a
safe place in case you have to reconfigure the disk in the future.
Follow the same procedure to auto-configure other hard disks.
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Basic System Configuration
Selecting the User Option
Choose the User option when you have installed a hard disk that was
previously formatted but does not use the disk native parameters or structure.
That is, the disk type may be in the hard disk types list but the number of
cylinders, heads, and sectors differ.
Cylinder
Head
Sector
[User] xx xx xx
Hard Disk 0 (xxx MB)
To configure a hard disk with the User option, follow these steps:
1. Highlight the hard disk drive parameter.
2. Select the option User then press Enter.
3. Type in the number of cylinders, heads, and sectors of the hard disk drive,
under the appropriate columns.
Note: Be sure to have the correct hard disk information beforehand.
4. Choose YES when asked if you want to save the CMOS data.
System Memory
The system automatically detects the total amount of onboard memory during
the POST and sets the memory parameters accordingly. If you install
additional memory, the system automatically adjusts the Total Memory
parameter to display the new memory size.
Communication Settings
The Communication Settings parameters permit you to set the baud rate,
parity, stop bit and data length for the first serial port (COM 1). The values
for this parameter are:
Baud rate:
Parity:
300 to 38400 bits per second (bps)
Odd, even, or none
Stop bit:
1 or 2 stop bits
Data length:
7- or 8-bit data word
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Basic System Configuration
Note: The baud rate maximum value is only for the BIOS POST under
UNIX environment. The system I/O chipset SMC 37C665GT supports up to
115.2 Kbps.
Enhanced IDE Features
This section describes several enhanced IDE features.
Hard Disk Block Mode
The Hard Disk Block Mode function enhances disk performance depending on
the hard disk in use. If you set this parameter to Enabled, it permits data
transfer in block (multiple sectors) by increasing the data transfer rate to 256
bytes per cycle.
If your system does not boot after enabling this parameter, change the setting
to Disabled. This parameter is normally set to Disabled.
Hard Disk Size > 504 MB
This enhanced IDE feature works only under MS-DOS™ and Microsoft
Windows™ 3.x environments. If enabled, it permits you to use a hard disk
with a capacity of more than 504 MB. This is made possible through the
Logical Block Address (LBA) mode translation. Other operating systems
require this parameter to be set to Disabled.
To prevent data loss, keep this parameter to Enabled if you are using a hard
disk with more than 504 MB capacity and was previously configured through
LBA mode. When you use a hard disk configured through the cylinder-head-
sector (CHS) mode, set this parameter to Disabled.
On Board IDE
This parameter permits the IDE to be disabled so that IRQ 14 can be used for
PCI or EISA adapters.
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Basic System Configuration
Large Memory Support Mode
This parameter permits the system to support an extended memory higher than
64 MB. Set this parameter to Advanced if you are working under Microsoft
Windows NT™ environment and the system memory size is greater than or
equal to 64 MB. Otherwise, set it to Normal.
Num Lock After Boot
This parameter permits you to activate the Num Lock function upon booting.
The default setting is Enabled.
Memory Test
When set to Enabled, this parameter permits the system to perform a RAM
test during the POST routine. When set to Disabled, the system detects only
the memory size and bypasses the test routine. The default setting is Disabled.
This item is set to Disabled and is not user-configurable if you enabled the
Auto Configuration Mode and the Fast Boot Mode parameters on page 2 of
the Basic System Configuration menu. See the following headings, “Auto
Configuration Mode“ and “Fast Boot Mode.”
Auto Configuration Mode
When enabled this parameter automatically sets the system configuration
,
values to their optimized settings. At the same time, it causes the Memory
Test parameter to be set to Disabled and the shadow RAM region for system
and video BIOS to be set to Enabled. For additional information, see the
headings, “Memory Test“ and “Shadow RAM.”
Set this parameter to Enabled if you do not know the hard disk drive type
parameters and the onboard communication port configuration.
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Basic System Configuration
Fast Boot Mode
When enabled, this parameter permits the system to boot faster by skipping
some POST routines. It bypasses memory test, enables shadow RAM, and
enables primary- and second-level cache.
When set to Enabled, this parameter also causes the Memory Test parameter
to be set to Disabled and the shadow RAM regions for system and video BIOS
to Enabled. For additional information, see the headings, “Memory Test“ and
“Shadow RAM.”
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Advanced System Configuration
Advanced System Configuration
The Advanced System Configuration option permits you to configure the
advanced system memory functions.
CAUTION: Do not attempt to change any setting in the Advanced System
Configuration if you are not a qualified technician.
The figure below shows page one of the Advanced System Configuration
parameters.
Figure 4-4. Advanced System Configuration, Page One
Page 1/1
Advanced System Configuration
Shadow RAM
E0000h - FFFFFh (System BIOS). . . . [ Enabled ]
C0000h - C7FFFh (Video BIOS) . . . . . [ Enabled ]
C8000h - CBFFFh . . . . . . . . . . . . . . . . [ Disabled ]
CC000h - CFFFFh . . . . . . . . . . . . . . . . [ Disabled ]
D0000h - D3FFFh . . . . . . . . . . . . . . . . [ Disabled ]
D4000h - D7FFFh . . . . . . . . . . . . . . . . [ Disabled ]
D8000h - DBFFFh . . . . . . . . . . . . . . . . [ Disabled ]
DC000h - DFFFFh . . . . . . . . . . . . . . . . [ Disabled ]
Internal Cache (CPU Cache)
. . . . . . . . . . . . . [ Enabled ]
External Cache
. . . . . . . . . . . . . . . . . . . . . . . [ Enabled ]
ECC/Parity Mode Selection . . . . . . . . . . . . . . [ ECC
Operation of ECC . . . . . . . . . . . . . . . . . [ None
]
]
Memory at 15MB-16MB Researved for . . . . . [ System ] Use
= Move Highlight Bar,
PgDn/PgUp = Move Screen,
= Change setting,
F1 = Help, Esc = Exit
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Advanced System Configuration
Shadow RAM
The system reserves 256 KB of random access memory (RAM) for the
shadow RAM function. This parameter has eight range addresses. When you
set these addresses to Enabled, the system BIOS, video BIOS, and I/O ROM
functions run directly from the shadow RAM for faster operation. When you
set them to Disabled, the functions run normally from ROM.
The address range E0000h - FFFFFh is for shadowing the system BIOS. This
item is always set to Enabled and is not user-configurable. The address range
C0000h - C7FFFh is for shadowing the video BIOS. Shadow RAM is set to
Enabled and is not user-configurable if the Auto Configuration Mode and the
Fast Boot Mode parameters on page 2 of the Basic System Configuration
menu are enabled. Otherwise, you can disable this item.
The remaining address ranges are for I/O ROM functions.
Internal Cache (CPU Cache)
This parameter enables or disables the internal cache memory. It is set to
Enabled and is not user-configurable if you enabled the Auto Configuration
Mode and Fast Boot Mode parameters on page 2 of the Basic System
Configuration menu. Otherwise, you can disable this item.
External Cache
This parameter enables or disables the external cache memory. It is set to
Enabled and is not user-configurable if you enabled the Auto Configuration
Mode and Fast Boot Mode parameters on page 2 of the Basic System
Configuration menu. Otherwise, you can disable this item.
ECC/Parity Mode Selection
This parameter permits you to enable or disable the ECC and parity check
feature. Fast-page mode SIMMs supports both ECC and parity mode while
EDO SIMMs supports only ECC mode.
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Advanced System Configuration
You must disable this parameter if you installed SIMMs without parity.
Operation of ECC
This parameter permits you to select the error detection mode. The ECC
operation options follow:
•
•
•
•
None - detects single-bit errors and automatically corrects any error but
does not set the single-bit error flag in the chipset. In this option, the
operating system does not receive any signal even if there are system
errors.
Single-bit - detects single-bit errors, automatically corrects any error, and
sets the single-bit error flag in the chipset. The setting of the single-bit
error flag is a signal to the operating system that ECC detected single-bit
errors.
Multiple-bit - detects multiple-bit errors and sets the multiple-bit error
flag in the chipset but does not correct the errors. The setting of the
multiple-bit error flag is a signal to the operating system that ECC
detected multiple-bit errors.
Both - detects both single- and multiple-bit errors but corrects only single-
bit errors. This option sets both the single-and multiple-bit flags in the
chipset to send signals to the operating system that ECC detected errors.
Memory at 15 MB - 16 MB
To prevent memory address conflicts between the system and expansion
boards, reserve this memory range for the use of either the system or an
expansion board. Before setting this parameter, check your add-on expansion
board manual to determine if the board needs this memory space. If not, set
this parameter to System Use.
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PCI System Configuration
PCI System Configuration
The PCI System Configuration, as shown in the figure below, permits you to
specify the settings for your PCI devices.
Figure 4-5. PCI System Configuration
Page 1/1
PCI System Configuration
PCI IRQ Setting . . . . . . . . . . . [ Auto ]
INTA
INTB
[--]
INTC
[--]
[--]
[--]
[--]
INTD
[--]
[--]
[--]
[--]
PCI Slot 1 . . . . . . . . . . . [--]
PCI Slot 2 . . . . . . . . . . . [--]
PCI Slot 3 . . . . . . . . . . . [--]
PCI Slot 4 . . . . . . . . . . . [--]
PCI Slot 5 . . . . . . . . . . . [--]
Onboard VGA . . . . . . . . [--]
Onboard SCSI . . . . . . . [--]
[--]
[--]
[--]
[--]
[--]
[--]
VGA Palette Snoop . . . . . . . .[ Disabled ]
On Board SCSI. . . . . . . . . . . . [ Enabled ]
Boot Device . . . . . . . . .[ Disabled ]
= Move Highlight Bar,
PgDn/PgUp = Move Screen,
= Change setting,
F1 = Help, Esc = Exit
PCI IRQ Setting
This parameter allows for Auto or Manual configuration of PCI devices. If
you use plug-and-play (PnP) devices, you can keep the default setting Auto.
The system then automatically configures the PnP devices. If your PCI device
is not a PnP, you can manually assign the interrupt for each device. Refer to
your adapter board documentation for technical information.
Note: When the PCI IRQ Setting is set to Auto, all the IRQ setting fields
become gray and non-configurable.
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PCI System Configuration
PCI Slots
These parameters permit you to specify the appropriate interrupt for each of
the PCI devices. You can assign IRQ5, IRQ9, IRQ10, IRQ11, or IRQ15 to
the slots. If you disabled the parallel, serial, and IDE ports, you may also use
IRQ3, IRQ4, IRQ7, or IRQ14 for the PCI slots.
Note: To avoid conflicts, make sure that the interrupts you assign in any of
the PCI slots are not used by other devices.
Press the up and down arrows to move between fields. Press left and right
arrows to select options.
Onboard VGA
This parameter permits you to manually assign the interrupt for the onboard
VGA when the PCI IRQ Setting parameter is set to Manual. This parameter is
grayed and not configurable when the PCI IRQ Setting is set to Auto.
Press the up and down arrows to move between fields. Press left and right
arrows to select options.
Onboard SCSI
This parameter permits you to manually assign the interrupt for the onboard
SCSI hard disk when the PCI IRQ Setting parameter is set to Manual. This
parameter is grayed and not configurable when the PCI IRQ Setting is set to
Auto.
Press the up and down arrows to move between fields. Press left and right
arrows to select options.
VGA Palette Snoop
PCI devices support the palette snooping technique that enables the device to
control access to their palette registers. Set this parameter to Enabled to
activate the palette snooping function if both the PCI VGA and the ISA video
devices are installed. Check your VGA board documentation for more
information about this function.
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PCI System Configuration
Onboard SCSI
This parameter permits you to enable or disable the onboard SCSI feature.
Boot Device
This parameter permits you to enable or disable the onboard SCSI boot
priority.
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Non-PnP ISA Card Configuration
Non-PnP ISA Card Configuration
The Non-PnP (plug-and-play) ISA Card Configuration parameters permit you
to specify the settings for ISA boards (called cards by this utility) without the
plug-and-play (PnP) feature.
Figure 4-6. Non-PnP ISA Card Configuration, Page One
Page 1/2
Non-PnP ISA Card Configuration
System Resources Used by Non-PnP ISA Cards
IRQ/DMA
IRQ 00 . . [ --- ] *
IRQ 01 . . [ --- ] *
IRQ 02 . . [ --- ] *
IRQ 03 . . [ No ]
IRQ 04 . . [ No ]
IRQ 05 . . [ No ]
IRQ 06 . . [ --- ] *
IRQ 07 . . [ No ]
IRQ 08 . . [ --- ] *
IRQ 09 . . [ No ]
IRQ 10 . . [ No ]
IRQ 11 . . [ No ]
IRQ 12 . . [ No ]
IRQ 13 . . [ --- ] *
IRQ 14 . . [ --- ] *
IRQ 15 . . [ No ]
DMA 0 . . [ No ]
DMA 1 . . [ No ]
DMA 2 . . [ --- ] *
DMA 3 . . [ No ]
DMA 4 . . [ --- ] *
DMA 5 . . [ No ]
DMA 6 . . [ No ]
DMA 7 . . [ No ]
Expansion ROM Region
C8000h - CBFFFh . . [ No ]
CC000h - CFFFFh . . [ No ]
D0000h - D3FFFh . . [ No ]
D4000h - D7FFFh . . [ No ]
D8000h - DBFFFh . . [ No ]
DC000h - DFFFFh . . [ No ]
= Move Highlight Bar,
PgDn/PgUp = Move Screen,
= Change setting,
F1 = Help,
Esc = Exit
Note: The items marked No are currently not in use, while those marked Yes
are in use by PnP boards. The grayed items (here denoted with asterisks) have
fixed settings and are not user-configurable.
Refer to your non-PnP ISA board documentation when setting the parameters
shown in Figure 4-7.
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Non-PnP ISA Card Configuration
Figure 4-7. Non-PnP ISA Card Configuration, Page Two
Non-PnP ISA Card Configuration
Page 2/2
I/O Region
100h - 10Fh . . [ No ]
110h - 11Fh . . [ No ]
200h - 20Fh . . [ No ]
210h - 21Fh . . [ No ]
220h - 22Fh . . [ No ]
230h - 23Fh . . [ No ]
240h - 24Fh . . [ No ]
250h - 25Fh . . [ No ]
260h - 26Fh . . [ No ]
270h - 27Fh . . [ No ]
280h - 28Fh . . [ No ]
290h - 29Fh . . [ No ]
2A0h - 2AFh . . [ No ]
2B0h - 2BFh . . [ No ]
2C0h - 2CFh. . [ No ]
2D0h - 2DFh. . [ No ]
2E0h - 2EFh . . [ No ]
300h - 30Fh . . [ No ]
310h - 31Fh . . [ No ]
320h - 32Fh . . [ No ]
330h - 33Fh . . [ No ]
340h - 34Fh . . [ No ]
350h - 35Fh . . [ No ]
360h - 36Fh . . [ No ]
370h - 37Fh . . [ No ]
380h - 38Fh . . [ No ]
390h - 39Fh . . [ No ]
3A0h - 3AFh . . [ No ]
3B0h - 3BFh . . [ No ]
3C0h - 3CFh. . [ No ]
3D0h - 3DFh. . [ No ]
3E0h - 3EFh . . [ No ]
3F0h - 3FFh . . [ No ]
120h - 12Fh . . [ No ]
130h - 13Fh . . [ No ]
140h - 14Fh . . [ No ]
150h - 15Fh . . [ No ]
160h - 16Fh . . [ No ]
170h - 17Fh . . [ No ]
180h - 18Fh . . [ No ]
190h - 19Fh . . [ No ]
1A0h - 1AFh . . [ No ]
1B0h - 1BFh . . [ No ]
1C0h - 1CFh. . [ No ]
1D0h - 1DFh. . [ No ]
1E0h - 1EFh . . [ No ]
1F0h - 1FFh . . [ --- ] * 2F0h - 2FFh . . [ No ]
= Move Highlight Bar,
PgDn/PgUp = Move Screen,
= Change setting,
F1 = Help, Esc = Exit
IRQ/DMA
These items permit you to assign specific IRQ and DMA channels to non-PnP
ISA boards. The system will not use such IRQ and DMA channels when it
automatically assigns channels to PnP boards.
Expansion ROM Region
These items specify the memory regions available for add-on board use. You
can manually assign specific regions to non-PnP boards so that the system will
not use those regions when it automatically configures PnP boards.
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Non-PnP ISA Card Configuration
I/O Region
The items under this parameter permit you to reserve 16-byte memory address
ranges for non-PnP boards. When the system configures PnP boards, the
address ranges that you marked will not be used.
You can assign random memory addresses to non-PnP boards as long as you
cover the address range required by the board. For example, for a board that
requires 178h-188h address, you have to set regions 170h-17Fh and 180h-
18Fh to Yes.
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Power Saving Configuration
Power Saving Configuration
The Power Saving Configuration parameters permit you to configure the
system power management feature.
The figure below shows the Power Saving Configuration parameters and their
default settings.
Figure 4-8. Power Saving Configuration
Power Saving Configuration
Page 1/1
Power Management Mode . . . . . . . . . . . [ Disabled ]
IDE Hard Disk Standby Timer . . . . [ OFF ]
System Suspend Timer . . . . . . . . . [ OFF ]
System Wake Up Events
IRQ 0 . . . . [ Disabled ] *
IRQ 1 . . . . [ Enabled ] *
IRQ 3 . . . . [ Disabled ]
IRQ 4 . . . . [ Disabled ]
IRQ 5 . . . . [ Disabled ]
IRQ 6 . . . . [ Enabled ] *
IRQ 7 . . . . [ Disabled ]
IRQ 8 . . . . [ Disabled ]
IRQ 9 . . . . [ Disabled ]
IRQ 10 . . . [ Disabled ]
IRQ 11 . . . [ Disabled ]
IRQ 12 . . . [ Enabled ] *
IRQ 13 . . . [ Disabled ]
IRQ 14 . . . [ Enabled ] *
IRQ 15 . . . [ Disabled ]
= Move Highlight Bar,
PgDn/PgUp = Move Screen,
= Change setting,
F1 = Help,
Esc = Exit
Note: The grayed items (here denoted with asterisks) have fixed settings and
are not user-configurable.
Power Management Mode
This parameter permits you to reduce power consumption. When it is set to
Enabled, you can configure the monitor power-saving timer, IDE hard disk
standby timer, and the system suspend timer. The following sections describe
the timers.
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Power Saving Configuration
IDE Hard Disk Standby Timer
This parameter permits the hard disk to enter standby mode after inactivity of
1 to 15 minutes, depending on your setting. When you access the hard disk
again, allow 3 to 5 seconds (depending on the hard disk used) for the disk to
return to normal speed. Set this parameter to Off if your hard disk does not
support this function.
System Suspend Timer
This parameter supports the lowest power saving mode. To resume system
operation from suspend mode, you can either press a key or move the mouse.
Any IRQ activity representing green/wake up events also resumes system
operation. See the following heading, “System Wake Up Events.”
Note: If you connected the system to a network, we strongly suggest you set
this item to OFF.
System Wake Up Events
This parameter permits you to monitor system activities occurring through the
IRQ and determine whether or not to enter power saving mode.
For example, if you assign IRQ3 to a fax/modem, and you set this item to
Enabled, any fax/modem activity wakes up the system from suspend mode.
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System Security
System Security
The Setup program has a number of security features to prevent unauthorized
access to the system and its data.
Enter the Setup program and select System Security. The following screen
appears.
Figure 4-9. System Security
System Security
Page 1/1
Disk Drive Control
Diskette Drive . . . . . . . . . . . . . [ Normal ]
Hard Disk Drive . . . . . . . . . . . . [ Normal ]
System Boot Drive . . . . . . . . . . [ Drive A then C ]
Onboard Communication Ports
Serial Port 1
Serial Port 2
Parallel Port
. . . . . . . . . . . . . . . [ 3F8h ]
. . . . . . . . . . . . . . . [ 2F8h ]
. . . . . . . . . . . . . . . [ 378h (IRQ7) ]
Operation Mode
. . . . . . . [ Standard Parallel Port (SPP) ] Mode
ECP DMA Channel
. . . . [ - ]
Onboard PS/2 Mouse (IRQ12) . . . . . [ Enabled ]
Setup Password . . . . . . . . . . . . . . . . [ None ]
Power-on Password . . . . . . . . . . . . . [ None ]
= Move Highlight Bar,
PgDn/PgUp = Move Screen,
= Change setting,
F1 = Help, Esc = Exit
Disk Drive Control
The disk drive control features permit you to enable or disable the read/write
functions of a disk drive. These features can also control the diskette drive or
hard disk drive boot function. They prevent loading operating systems or other
programs from a certain drive while the other drives remain operational.
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System Security
The table below lists the drive control settings and their corresponding
functions.
Table 4-1. Drive Control Settings
Diskette Drive
Setting
Description
Normal
Diskette drive functions normally
Write Protect All Sectors
Write Protect Boot Sector
Disabled
Disables the write function on all sectors
Disables the write function only on boot sector
Disables all diskette functions
Hard Disk Drive
Setting
Description
Normal
Hard disk drive functions normally
Write Protect All Sectors
Write Protect Boot Sector
Disabled
Disables the write function on all sectors
Disables the write function only on boot sector
Disables all hard disk functions
System Boot Drive
Setting
Description
Drive A then C
System boots from drive A to C
System boots from drive C to A
System always boots from drive C
System always boots from drive A
Drive C then A
C:
A:
Onboard Communication Ports
This section describes the onboard communication ports.
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System Security
Serial Port 1 Base Address
This parameter permits you to set serial port 1 logical base address.
Table 4-2. Serial Port 1 Settings
Setting
Description
3F8h (default)
2F8h
Serial port 1 with address 3F8h using IRQ4
Serial port 1 with address 2F8h using IRQ3
Serial port 1 with address 3E8h using IRQ4
Serial port 1 with address 2E8h using IRQ3
Disables serial port 1
3E8h
2E8h
Disabled
Serial Port 2 Base Address
This parameter permits you to set serial port 2 logical base address.
Table 4-3. Serial Port 2 Settings
Setting
Description
3F8h
Serial port 2 with address 3F8h using IRQ4
Serial port 2 with address 2F8h using IRQ3
Serial port 2 with address 3E8h using IRQ4
Serial port 2 with address 2E8h using IRQ3
Disables serial port 2
2F8h (default)
3E8h
2E8h
Disabled
Note: If you assign 3F8h to serial port 1, you can only assign 2F8h or 2E8h
to serial port 2. If you assign 2F8h to serial port 1, you can only assign 3F8h
or 3E8h to serial port 2.
Parallel Port Base Address
The system has one parallel port. The table below lists the options for
selecting the parallel port address. You also have the option to disable the
parallel port.
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System Security
Table 4-4. Parallel Port Settings
Setting
Function
3BCh (IRQ 7)
378h (IRQ 7)
278h (IRQ 5)
Disabled
Corresponds to the parallel port with address 3BCh
Corresponds to the parallel port with address 378h
Corresponds to the parallel port with address 278h
Disables the parallel port
To deactivate the parallel port, select the Disabled option. If you install an
add-on card with a parallel port whose address conflicts with the onboard
parallel port, the system automatically disables the onboard functions.
Check the parallel port address on the add-on card and change the address to
one that does not conflict.
Operation Mode permits you to set the operation mode of the parallel port.
The table below lists the available operation modes of the parallel port.
Table 4-5. Parallel Port Operation Mode Settings
Setting
Function
Standard Parallel Port (SPP)
Standard and Bidirectional
Allows normal speed one-way operation
Allows normal speed operation in a two-way
mode
Enhanced Parallel Port (EPP)
Allows bidirectional parallel port operation at
maximum speed
Extended Capabilities Port (ECP)
Allows parallel port to operate in
bidirectional mode and at a speed higher
than the maximum data transfer rate
ECP DMA Channel becomes active only if you selected Extended
Capabilities Port (ECP) as the operation mode. It permits you to select DMA
channel 1 or DMA channel 3 (as required in Microsoft Windows95™).
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System Security
Onboard PS/2 Mouse (IRQ 12)
This parameter enables or disables the onboard PS/2 mouse. When set to
Enabled, it permits you to use the onboard PS/2 mouse assigned with IRQ12.
When set to Disabled, it deactivates the mouse and frees IRQ12 for the use of
other devices.
Setup Password
The Setup password prevents unauthorized access to the BIOS Utility.
Note: Set jumper JP1 on the system board to pins 1-2 to enable the password
function.
Setting a Password
1. Highlight the Setup Password parameter and press the left- or right-arrow
key. The password prompt appears.
2. Type a password. The password may consist of up to seven characters.
CAUTION: Be careful when typing your password because the
characters do not appear on the screen.
3. Press Enter. A screen message asks you to retype the password to verify
your first entry.
4. Retype the password then press Enter.
After setting the password, the system automatically sets the Setup Password
parameter to Present. The next time you want to enter the BIOS utility, you
must type your Setup password.
If You Forget the Password
If you forget your password, you must reset the configuration values stored in
CMOS to their default values. Should this happen, call your dealer for
assistance.
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System Security
Power On Password
The power-on password secures your system against unauthorized use. Once
you set this password, you have to type it whenever you boot the system. To
set this password, follow the same procedure as setting a Setup password.
Remote Diagnostic Configuration
The remote diagnostic configuration allows the RDM notification procedure to
be set. This is described fully in the NCR ValuePlus CD for BackOffice,
Release 4.2, User’s Guide that is included with the system.
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Load Setup Default Settings
Load Setup Default Settings
Use this option to load the default settings for the optimized system
configuration.
When you load the default settings, some of the parameters are grayed-out
with their fixed settings. These grayed parameters are not user-configurable.
To change the settings of these “non user-configurable” items, disable the
Auto Configuration Mode and the Fast Boot Mode parameters under the Basic
System Configuration menu.
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Leaving Setup
Leaving Setup
Examine the system configuration values. When you are satisfied that all the
values are correct, write them down. Store the recorded values in a safe place.
In the future, if the battery loses power or the CMOS chip is damaged, you
know what values to enter when you rerun Setup.
To leave Setup, follow these steps:
1. Press Esc to leave Setup.
2. If there is any change in the BIOS utility functions, the following message
appears:
Do you want to save CMOS data?
[Yes] [No]
Select your response with the arrow keys. Select Yes to store the new data
in the CMOS. Select No to retain the old configuration values.
3. Press Enter.
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Hard Disk Drive Types
Hard Disk Drive Types
The table below lists the hard disk drive types and parameters.
Table 4-6. Hard Disk Drive Types
Type
Cylinders
Heads
Sectors Per Track
0
(indicates SCSI or no hard disk)
1
306
615
615
940
940
615
462
733
900
820
855
855
306
733
(reserved)
612
977
977
1024
733
733
733
4
4
6
8
6
4
8
5
15
3
5
7
8
7
17
17
17
17
17
17
17
17
17
17
17
17
17
17
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
4
5
7
7
5
7
5
17
17
17
17
17
17
17
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Hard Disk Drive Types
Type
Cylinders
Heads
Sectors Per Track
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
306
612
306
612
698
976
306
611
732
1023
751
755
731
980
936
981
981
762
980
832
683
513
776
683
832
615
989
823
4
17
17
17
17
17
17
17
17
17
17
17
17
26
17
17
17
17
39
17
33
38
38
33
38
33
34
63
38
4
4
4
7
5
4
4
7
5
8
16
13
15
16
5
10
8
5
8
12
16
8
16
6
2
16
4
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Hard Disk Drive Types
Type
Cylinders
Heads
Sectors Per Track
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
1001
1024
723
15
17
13
8
17
22
51
38
41
17
36
81
39
17
55
548
1013
929
4
15
14
13
4
817
723
802
1024
895
9
5
(reserved)
966
10
8
34
17
17
17
17
17
17
17
17
17
17
17
17
17
17
1024
1024
918
11
11
9
905
1024
1024
1024
1024
1024
1024
918
10
12
13
14
2
16
15
6
820
1024
1024
(reserved)
5
8
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Hard Disk Drive Types
Type
Cylinders
Heads
Sectors Per Track
79
1001
1024
1024
1024
1024
776
15
16
10
11
15
8
32
63
17
17
17
33
17
26
17
28
28
1Bh
32
32
17
46
34
50
50
80
81
82
83
84
85
926
13
4
86
805
87
976
5
88
745
4
89
747
2
90
782
2
91
985
13
15
5
92
816
93
968
94
903
8
95
966
5
96
535
10
10
97
715
98~100
Auto or User
(reserved)
(User-defined)
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Chapter 5
Using the System Utilities
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Identifying the System Utilities
Identifying the System Utilities
This chapter contains information about the system utilities that you use when
you upgrade your system.
These utilities are as follows:
•
•
AFlash BIOS Utility
EISA Configuration Utility (ECU)
Note: The AFlash BIOS Utility diskette does not come with the system
package. Ask your dealer or NCR sales representative for assistance if you
need the utility.
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Using the AFlash BIOS Utility
Using the AFlash BIOS Utility
This section contains information on using the AFlash BIOS utility.
CAUTION: Do not install memory-related drivers (XMS, EMS, DPMI)
when you use AFlash.
The AFlash functions support all the operations required for system Flash
ROM. The functions are as follows:
•
Load BIOS file to buffer reads a specified file from a diskette to memory
for future program use or for check only. It supports the 64-KB, 128-KB,
192-KB, or 256-KB files.
•
•
•
Save BIOS to disk file reads BIOS from the current BIOS area and
writes to the file specified by the user.
Edit OEM string reads specified file from a diskette to memory, edits
OEM string and writes to a file.
Program flash memory programs Flash memory according to the data
loaded in Load BIOS file to buffer. This function also shows the BIOS
checksum and BIOS type to make sure that the operation is correct.
AFlash features password security to prevent unauthorized access.
Executing AFlash
To start AFlash, follow these steps:
1. Copy the MSG.DAT and AFLASH.EXE files from the system utilities
diskette into a subdirectory of your choice.
2. From that subdirectory, type AFLASH and press Enter.
3. A help message displays. Press any key to continue.
4. The main menu displays. Use the up- or down-arrow keys to highlight the
options. Press Enter to select.
5. If you want to save a copy of the current BIOS into a file, select Save
BIOS to Disk File.
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Using the AFlash BIOS Utility
6. Select Load BIOS File to load the BIOS file into memory.
7. Select Program Flash Memory to erase the current BIOS, and program
Flash ROM.
WARNING: Never turn off the system power while Flash BIOS is
programming. This will destroy the BIOS.
8. Reboot the system.
Quick Way to Execute AFlash
When you have already copied the AFlash files into your hard disk, you can
type AFLASH [filename] and press Enter at the DOS prompt (subdirectory
where the files are located) to quickly execute the program.
The program automatically performs the loading and programming functions,
then reboots the system.
If the program cannot find the BIOS file, it returns to the main menu and
flashes the following message:
Can't Read This File !!!
Press any key to continue...
In this case, follow the previous procedure in the section, “Executing AFlash,”
for loading and programming the BIOS file using the main menu.
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Using the EISA Configuration Utility
Using the EISA Configuration Utility
The EISA Configuration Utility (ECU) is a program that allows you to easily
configure your server. Use this utility for these tasks:
•
•
To set up your server for the first time
To change your configuration by adding or removing EISA or ISA boards
The program stores the configuration information in the nonvolatile memory
where it is available whenever you use your server.
Functions
The ECU does the following:
•
•
•
Supports EISA and ISA boards, PCI devices, and plug-and-play ISA
boards
Automatically detects EISA boards, PCI devices, and plug-and-play ISA
boards installed in the computer
Helps you configure ISA board by providing the appropriate switch and
jumper settings
•
•
Notifies you immediately if a conflict occurs during configuration
Creates and maintains the System Configuration Information (SCI) file as
a backup for the computer’s nonvolatile memory
•
•
Supports configuration (CFG) file extensions
Allows you to set the computer’s date and time
Making Menu Selections
You can either use the keyboard or the mouse to make menu selections in the
EISA Configuration Utility program.
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Using the Keyboard
To use the keyboard when making menu selections, refer to the table below.
Table 5-1. Keyboard Function Keys
Key
Function
Moves the cursor to the next field
Moves the cursor to the previous field
Moves the cursor between items within a list
Selects an item
Tab or down arrow
Shift + Tab or up arrow
Up arrow or down arrow
Enter
Cancels the most recent action
Scrolls a screen
Esc
Page Up, Page Down, up arrow,
or down arrow
Moves the cursor to the top of a list
Home
Moves the cursor to the bottom of a list
End
Moves the cursor to the beginning of a
menu
Ctrl + Home
Moves the cursor to the end of a menu
Ctrl + End
Using the Mouse
To use the mouse when making menu selections, follow these steps:
1. Position the cursor over the desired option and press the left mouse button
to select it.
2. When a sub-menu displays, press the left button again to make a selection.
3. If a scroll bar displays on the right side of the screen, place the mouse
cursor over the arrow at the top or at the bottom of the scroll bar, then
press and hold the left mouse button to scroll up or down the page.
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Using the EISA Configuration Utility
Getting Help
The EISA Configuration Utility (ECU) automatically displays information
about each choice on the main menu and the second-level menus. The utility
also allows you to access online help once you begin the configuration
process.
Press F1 to display the help menu. Press Esc to remove the help menu on the
screen.
Accessing the ECU
To use the basic ECU functions, follow these steps:
1. Insert the System Configuration diskette in drive A and turn on the
computer. (Reset the system if the power is already on.) The ECU Logo
screen displays.
2. Press any key to continue. A Welcome screen displays.
3. Press Enter to display the main menu, as shown in the figure below.
Figure 5-1. ECU Main Menu
Main Menu
Learn about configuring your computer
Configure computer
Set date
Set time
Maintain system configuration diskette
Exit from this utility
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Using the EISA Configuration Utility
Learn About Configuring Your Computer
This item is highlighted when you first enter the main menu. It gives an
overview on how to configure your computer with this utility. Press Enter to
select this item. Then press the up arrow and down arrow keys to move up or
down the text.
Configure Computer
This option allows you to view or change the system configuration. Highlight
“Configure computer” from the main menu and press Enter to display the
screen, as shown in the figure below.
Figure 5-2. Steps in Configuring Your Computer
Steps in configuring your computer
Step 1: Important EISA configuration information
Step 2: Add or remove boards
Step 3: View or edit details
Step 4: Examine switches or print report
Step 5: Save and exit
Select = ENTER
<Cancel = ESC>
See the following heading, “Configuring Your Computer “ for more
information on configuring your computer.
Setting the Date and Time
The “Set date” and “Set time” options allow you to set your computer date
and time. Once you set the date and time, your computer will keep track of it,
even when the power is turned off.
Note: If you want to set the date and time for your computer, you must do so
before you configure the system.
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Using the EISA Configuration Utility
Maintain System Configuration Diskette
The System Configuration diskette contains the Configuration Utility and
CFG files. When you run the utility to configure your computer, the
configuration information is stored in the computer’s nonvolatile memory and
in a system configuration information (SCI) file. This file is saved on the
System Configuration diskette.
Select “Maintain system configuration diskette” from the main menu to
display the screen, as shown in the figure below.
Figure 5-3. Maintain Configuration Diskette
Maintain System Configuration Diskette
Create a backup SCI file
Load a backup SCI file
Copy/update CFG files
Copy/update SCI files
Delete CFG files
Delete SCI files
Return to the main menu
Select = ENTER
<Cancel = ESC>
Exit from this Utility
This selection exits the utility. The system reboots. If you do not have an
operating system installed on your hard disk, replace the system utilities
diskette in the diskette drive with an operating system diskette.
Note: All the ECU screens have a command bar at the bottom to guide you
through the utility.
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Using the EISA Configuration Utility
Configuring Your Computer Initially
To configure your computer for the first time, follow these steps:
1. Select “Configure computer” from the main menu. See the previous
heading, “Accessing the ECU” on how to access the main menu. The
“Steps in configuring your computer” screen displays.
2. Select “Step 1: Important EISA configuration information” from the menu
to display the screen, as shown in the figure below.
Figure 5-4. Important EISA Configuration Information
Step 1: Important EISA configuration information
Your new EISA computer requires
a new approach to configuration.
Please take just a few minutes to
read all of the screens in this step
(Step 1) for more information.
Welcome
to
You may return to these screens
EISA
at any time by pressing F1 and
selecting 'EISA configuration'
from the help menu.
Press ENTER to continue.
Next = ENTER
<Previous = F9>
<Done = F10>
3. Read through the information and press Esc when finished.
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Using the EISA Configuration Utility
4. Select “Step 4: Examine switches or print report,” and press Enter to
display the screen as shown in the figure below.
Figure 5-5. Examine Switches or Print Report
Step 4: Examine switches or print report
You must PHYSICALLY verify that the switches and jumpers
of each board marked with an arrow (
) are set as required.
These switches cannot be detected or changed by this
program.
To view the required settings for the highlighted board,
press ENTER. Pick up the board and compare its
settings to the required settings. Change the board
settings to match the required settings.
System
EISA 1
EISA 2
EISA 3
PCI 1
PCI 2
PCI 3
PCI 4
PCI 5
NCR 3426 Dual Pentium System
(Empty)
(Empty)
(Empty)
(Empty)
(Empty)
(Empty)
(Empty)
(Empty)
Embedded PCI SCSI Controller
Embedded PCI VGA Controller
View = ENTER
<Print = F7>
<Done = F10>
5. Notice the boards marked with an arrow on the screen, if any. The arrow
indicates that the boards in your computer may have defined jumpers and
switches that you must physically verify. It may also mean that there is a
software statement with additional information about the board.
6. To view the switch and jumper settings, highlight the board marked with
an arrow and press Enter. The switch/jumpers settings screen for the
board displays.
7. Scroll through the switch and jumper settings for the board, and press F10
when you have finished viewing the information.
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Using the EISA Configuration Utility
8. To print the information, select Print by pressing F7. The “Print settings”
screen displays.
–
If you have a printer attached to your computer, select “Print all
configuration settings” or “Print settings for selected board or option,”
and press Enter to print a hard copy of the switch and jumper settings
and other configuration information.
–
–
If you do not have a printer, select “Print all configuration settings to
a file” or “Print settings for selected board or option to a file.” A
“Print information to TXT file” screen displays.
If you want to print the switch and jumper settings to a different
diskette, insert a diskette in drive A and press Enter. Another “Print
Information to TXT File” screen displays. Enter the name of your file
or choose an existing filename and press Enter.
Note: If you inserted a different diskette, remember to reinsert the System
Configuration diskette after printing is complete.
9. Press F10 when you are through. The “Steps in configuring your
computer” screen displays.
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Using the EISA Configuration Utility
10. Select “Step 5: Save and exit” and press Enter. The screen, as shown in
Figure 5-6, displays.
Figure 5-6. Save and Exit
Step 5: Save and Exit
In order to complete the configuration process, you must
save your configuration. In this step, you must select whether
to save your configuration or to discard your changes before
exiting this program.
If you choose to save, this program will save the new
configuration in your computer's nonvolatile memory and
in a SYSTEM.CHL and SYSTEM.SCI files in your current
directory, and then your computer will be restarted for you.
(The files will not be created if you are running on a CD.)
If you choose to discard the configuration, any changes
you have made will be lost.
Save the configuration and restart the computer
Discard the configuration and return to main menu
Select = ENTER
<Cancel = ESC>
11. To save your changes, select “Save the configuration and restart the
computer” and press Enter. To discard the changes, choose “Discard the
configuration and return to the main menu.” Any changes that you made
are lost.
12. When the reboot screen displays, press Enter.
13. Turn off the computer and remove the System Configuration diskette.
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Using the EISA Configuration Utility
Adding or Removing Boards
Each time you add or remove a board, you must reconfigure your server using
the EISA Configuration Utility program.
Adding Boards
Note: If you are adding a PCI device or a plug-and-play ISA board, proceed
to step 5.
PCI devices and plug-and-play (PnP) ISA boards do not require a
corresponding CFG file. The configuration information is already stored on
the board.
To add a board, follow these steps:
1. Select “Maintain system configuration diskette” from the main menu and
press Enter.
2. From the screen that displays, select “Copy/Update CFG files” and press
Enter. A list of CFG files from your system configuration diskette
displays.
Note: The EISA Configuration Utility uses the CFG file to configure the
board into the system without creating conflict with other boards or
devices.
3. Select the appropriate CFG files and press Enter to return to the
“Maintain system configuration diskette” screen.
4. Select “Return to the main menu” and press Enter.
5. From the main menu, select “Configure computer” and press Enter. The
screen “Steps in configuring your computer” displays.
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Using the EISA Configuration Utility
6. Select “Step 2: Add or remove boards” and press Enter to display the
screen as shown in the figure below.
Figure 5-7. Add or Remove Boards
Step 2: Add or remove boards
Listed are the board and options detected in your computer.
Press INSERT to add the boards or options which could not be
detected or which you plan to install.
Press DEL to remove the highlighted board from your configuration.
Press F7 to move the highlighted board to another slot.
Press F10 when you have completed this step.
System
EISA 1
EISA 2
EISA 3
PCI 1
PCI 2
PCI 3
PCI 4
PCI 5
NCR 3426 Dual Pentium System
(Empty)
(Empty)
(Empty)
(Empty)
(Empty)
(Empty)
(Empty)
(Empty)
Embedded PCI SCSI Controller
Embedded PCI VGA Controller
Add = INSERT
<Remove = DEL>
<Move = F7>
<Done = F10>
The screen contains the configuration data that the ECU read from your
CFG file. It includes the number of EISA slots and device controllers
detected.
7. If you want to add or have already added a board, highlight a slot and
press Insert to select an option from the list that displays.
8. Press F10 when done.
9. Follow steps 4 to 13 in the “Configuring Your Computer Initially” section
to complete your configuration.
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Using the EISA Configuration Utility
Removing a Board
When you remove a board, follow these steps:
1. Perform steps 5 and 6 in the “Adding or Removing Boards“ section.
2. Select the board that you want to remove from the configuration and press
Delete. A remove confirmation screen displays.
3. Press Enter. The “Step 2: Add or remove boards” screen displays.
4. Press F10 when complete.
5. Follow steps 4 to 13 in the “Configuring Your Computer Initially” section
to complete your configuration.
Viewing or Editing Configuration Details
The ECU also allows you to view or edit your system configuration
information. You may have to edit your system settings under the following
conditions:
•
•
•
When you add or remove boards
When you make other hardware changes
When there are device assignment conflicts
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Using the EISA Configuration Utility
To view or edit your configuration, select “Step 3: View or edit details” from
the main menu and press Enter to display the screen as shown in the figure
below.
Figure 5-8. View or Edit Details
Step 3: View or edit details
Press and to see all information.
Press ENTER to edit the functions of the highlighted item.
Press F6 to edit its resources (IRQs, DMAs, I/O ports, or memory).
Press F10 when you have finished this step.
System - NCR 3426 Server
System BIOS Type . . . . . . . . . . . . . . . . RAM BIOS Enable (128 K)
System Processor . . . . . . . . . . . . . . . . Pentium at 166 MHz
Special System Ports . . . . . . . . . . . . . . Special System Ports
EISA Reserved Devices. . . . . . . . . . . . EISA Reserved Devices
System Memory Functions
Base System Memory . . . . . . . . . . . Enabled
8
16
-
-
16 MB System Memory . . . . 8 MB system Memory
64 MB System Memory . . . . Disabled
64 - 128 MB System Memory . . . . Disabled
128 - 192 MB System Memory . . . . Disabled
192 - 256 MB System Memory . . . . Disabled
256 - 320 MB System Memory . . . . Disabled
320 - 384 MB System Memory . . . . Disabled
384 - 448 MB System Memory . . . . Disabled
448 - 512 MB System Memory . . . . Disabled
Mouse Port. . . . . . . . . . . . . . . . . . . . . . Enabled
Keyboard Port . . . . . . . . . . . . . . . . . . . Enabled
Floppy Disk Controller . . . . . . . . . . . . . Enabled
IDE HDD Interface . . . . . . . . . . . . . . . . Enabled
Parallel Port . . . . . . . . . . . . . . . . . . . . . Enabled as LPT1 (3BCh)
Serial Ports
Select COM1 Port Address . . . . . . . 3F8h
Select COM2 Port Address . . . . . . . 2F8h
Edit = ENTER
<Edit Resources = F6> <Advanced = F7> <Done = F10>
See the next page for continuation of the above screen.
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Using the EISA Configuration Utility
Press and to see all information.
Press ENTER to edit the functions of the highlighted item.
Press F6 to edit its resources (IRQs, DMAs, I/O ports, or memory).
Press F10 when you have finished this step.
PCI 1 - PCI Raid Controller
Auto-Added
Auto-Added
Auto-Added
Auto-Added
PCI Function 1 . . . . . . . . . . . . . . . . . . Enabled
PCI 2 - PCI Ethernet Controller
PCI Function 1 . . . . . . . . . . . . . . . . . . Enabled
Embedded - PCI SCSI Controller
PCI Function 1 . . . . . . . . . . . . . . . . . . Enabled
Embedded - PCI VGA Controller
PCI Function 1 . . . . . . . . . . . . . . . . . . Enabled
Standard VGA Resources . . . . . . . . . . . . Enabled
Edit = ENTER
<Edit Resources = F6> <Advanced = F7> <Done = F10>
Note: The configuration data shown in Figure 5-8 depends on your CFG file
and may not be identical to the one on your screen.
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Appendix A
420-Watt Power Supply
Requirements
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Input Requirements
Input Requirements
The following represent the input requirements of the 420-watt power supply:
•
Maximum waveform harmonic distortion shall be less than 5%. The
power supply must operate above frequency with both 100~120/200~240
VRMS input voltage ranges.
•
The power supply must operate over both voltage ranges with an outside
switch.
The table below shows the 420-watt power supply input requirements.
Table A-1. 420-Watt Power Supply Input Requirements
Input
Frequency
Nominal Frequency
Frequency
Variations
50 Hz
60 Hz
47 Hz ~ 53 Hz
57 Hz ~ 63 Hz
Input Voltage
Input Current
Nominal Voltage
Variation Range
100 ~ 120 VRMS
200 ~ 240 VRMS
90 ~ 132 VRMS
180 ~ 264 VRMS
Maximum Input Current
Measuring
Range
8 A
4 A
90 ~ 132 VRMS
180 ~ 264 VRMS
Inrush Current The power supply inrush current shall be less than the ratings of
its critical components (including the fuse, rectifiers, and the
surge-limiting device) for all conditions of line voltage.
Efficiency
63% minimum (measuring at maximum load, applying nominal
line)
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Output Requirements
Output Requirements
The following represent the output requirements of the 420-watt power
supply:
•
•
Ripple and noise bandwidth is from DC to 20 MHz.
+12V should provide 15 A surge current for the first 10 seconds after
power on, and this regulation should be within ±10%.
•
Total power consumption is 420 watts.
The table below shows the 420-watt power supply output requirements
(measured at output power connector).
Table A-2. 420-Watt Power Supply Output Requirements
Out
-put
Nominal
Regulation
Minimum Maximum
Ripple
Noise
Output
Load
Output
Load
1
2
3
4
5
+5 V
+5% to -3%
4.0 A
44 A
0.5 A
13 A
1 A
50 mV
100 mV
-5 V
+10% to -8% 0.0 A
100 mV 200 mV
200 mV 200 mV
120 mV 240 mV
+12 V
-12 V
+3.3 V
+5% to -4%
+8% to -8%
+4% to -4%
0.5 A
0.0 A
0.0 A
10 A
50 mV
80 mV
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Output Requirements
A-4
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Appendix B
Error Messages
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Types of Error Messages
Types of Error Messages
Do not continue using the computer if you receive an error message of any
type. Note the message and take corrective action. This appendix explains the
different types of error messages and corresponding corrective measures.
There are two general types of error messages:
•
•
Software
System
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Software Error Messages
Software Error Messages
Software error messages are returned by your operating system or application.
These messages typically occur after you boot the operating system or when
you run your application programs. If you receive this type of message,
consult your application or operating system manual for help.
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System Error Messages
System Error Messages
A system error message indicates a problem with the computer itself. A
message of this type normally appears during the power-on self-test, before
the operating system prompt appears.
The table below lists system error messages and the corresponding corrective
measures.
Table B-1. Error Messages
Message
Action
CMOS battery error
Replace the RTC chip or contact your dealer.
CMOS checksum error
Check the RTC chip and the necessary jumper.
If the battery is still good, run Setup.
Display card mismatch
Run Setup.
Diskette drive controller error
or not installed
Check the control cable to the diskette controller.
Diskette drive error
Diskette may be bad. If not, replace the diskette
drive or cable.
Diskette drive A type
mismatch
Run Setup and select the proper drive type.
Diskette drive B type
mismatch
Run Setup and select the proper drive type.
Equipment configuration error Modify the memory configuration to agree with
one of the options in the memory configuration
shown in Table 2-2.
Hard disk controller error
Hard disk 0 error
Run Setup.
Check all cable connections. Replace hard disk.
Check all cable connections. Replace hard disk.
Hard disk 1 error
Keyboard error or no
keyboard connected
Check and connect the keyboard to the system
unit.
Keyboard interface error
Replace the keyboard or contact your dealer.
B-4
Error Messages
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System Error Messages
Message
Action
Memory error at:
Check SIMMs on the system board. Contact
your dealer.
MMMM:SSSS:OOO
(W:XXXX,R:YYYY)
where M is MB, S is
Segment, O is Offset, X/Y is
write/read pattern
Memory Size Mismatch
CPU Clock Mismatch
Run Setup. Check if the values shown in the
memory parameters are correct. If correct, exit
Setup and reboot the system. If the error
message reappears, seek technical assistance.
Onboard serial port 1 conflict
Onboard serial port 2 conflict
Onboard parallel port conflict
Pointing device error
Run Setup and disable the port.
Run Setup and disable the port.
Run Setup and disable the port.
Check and connect pointing device.
Pointing device interface error Replace the pointing device or contact your
dealer.
Press F1 key to continue or
Ctrl-Alt-Esc for setup
Press F1 or Ctrl + Alt + Esc to enter Setup.
Real time clock error
Check the RTC chip. If it is still good, run Setup.
If not, replace the RTC chip.
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Correcting Error Conditions
Correcting Error Conditions
As a general rule, if an error message says “Press F1 to continue,” it is caused
by a configuration problem, which can be easily corrected. An equipment
malfunction is more likely to cause a fatal error, that is, an error that causes
complete system failure.
Here are some corrective measures for error conditions:
1. Run Setup. You must know the correct configuration values for your
system before you enter Setup. Always write them down when the system
is correctly configured.
Note: An incorrect configuration is a major cause of power-on error
messages, especially for a new system.
2. Remove the system cover. Check that the jumpers on the system board
and any expansion boards are set correctly.
3. If you cannot access a new disk, it may be because your disk is not
properly formatted. Format the disk first using the FDISK and FORMAT
commands.
4. Check that all connectors and boards are securely plugged in.
If you go through the corrective steps above and still receive an error message,
the cause may be an equipment malfunction.
If you are sure that your configuration values are correct and your battery is
in good condition, the problem may lie in a damaged or defective chip.
In either case, contact an authorized service center for assistance.
B-6
Error Messages
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Appendix C
Sample Configurations
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C-1
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Types of Sample Configurations
Types of Sample Configurations
Two sample configurations are discussed in this appendix:
•
•
Standard Configuration
RAID Configuration
Use the sample configurations to help configure your system.
C-2
Sample Configurations
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Sample Standard Configuration
Sample Standard Configuration
A standard configuration might consist of the following:
•
•
•
•
•
Pentium 166 MHz processor
32 MB system memory
PCI Ethernet adapter (SMC8432BTA)
PCI Token Ring adapter (Olicom OC-3136)
2 GB SCSI Fast and Wide disk drive connected to the integrated Adaptec
7880 PCI SCSI controller
•
SCSI CD-ROM drive connected to the integrated Adaptec 7880 PCI
SCSI controller
Following are the steps to install and configure this sample configuration.
Installing the Hardware
To install the hardware, follow these steps:
1. Strap the 2 GB SCSI disk drive as SCSI ID 0 and the SCSI CD-ROM
drive as SCSI ID 5. (See the documentation that came with your drives
for strapping information.)
2. Install the 2 GB SCSI disk drive in a hot plug carrier and install in the top
hot plug bay.
3. Install the SCSI CD-ROM drive in the top front drive bay.
4. Connect power cables and SCSI cables to the SCSI CD-ROM drive. A
Fast/Wide SCSI cable should already be connected from the Adaptec
controller on the baseboard to the hot plug backplane.
5. Install the memory SIMMs in bank 1 on the system baseboard (installed
in groups of two SIMMs).
6. Install the PCI Ethernet Adapter in PCI slot 1 (topmost PCI slot).
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Sample Standard Configuration
7. Install the PCI Token Ring Adapter in PCI slot 2 (below the PCI Ethernet
adapter).
Configuring the System Settings
To configure the system settings in the BIOS Setup Utility, follow these steps:
1. Turn on power to the system. Observe that the memory test is executed
(memory addresses should be rapidly displayed in upper left-hand corner
of screen). Ignore any memory size mismatch error displayed on the
screen.
2. Press Ctrl + Alt + Esc when prompted to enter the BIOS Setup Utility.
3. Select Load System Defaults and press Enter.
Basic System Configuration
1. Select Basic System Configuration. To go from page to page, press Page
Down or Page Up.
2. Go to page 2 and set parameters as follows (in the order indicated):
Fast Boot Mode
[Disabled]
[Disabled]
[Disabled]
[Enabled]
[Advanced]
[Disabled]
[Disabled]
[Disabled]
Auto Configuration Mode
Memory Test
Num Lock After Boot
Large Memory Support
On Board IDE
Hard Disk Size > 504 MB
Hard Disk Block Mode
3. Return to page 1, and set parameters as follows:
Diskette Drive A
Diskette Drive B
[1.44 MB 3.5-inch]
[None]
C-4
Sample Configurations
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Sample Standard Configuration
4. Press Esc to return to the main menu in BIOS Setup.
Advanced System Configuration
1. Select Advanced System Configuration.
Page 1 - Verify that the parameters are set as follows:
C8000h - CBFFFh
[Disabled]
[Disabled]
[Disabled]
[Disabled]
[Disabled]
[Enabled]
[Enabled]
[ECC]
CC000h - CFFFFh
D0000h - D3FFFh
D4000h - D7FFFh
D8000h - DBFFFh
Internal Cache (CPU Cache)
External Cache
ECC/Parity Mode Selection
Operation of ECC
[Both]
Memory at 15 MB-16 MB Reserved for
[System] Use
2. Press Esc to return to the main menu in BIOS Setup.
Non-PnP ISA Card Configuration
1. Select Non-PnP ISA Card Configuration. For all non-PnP ISA boards, set
the IRQ/DMA, the Expansion ROM Region, and the I/O Region.
Note: Configure all non-PnP ISA boards with straps and/or driver software.
These BIOS settings are only used by the BIOS Setup to reserve settings that
are being used by non-PnP ISA boards.
2. Press Esc to return to the BIOS Setup main menu.
NCR S26 Hot Plug Server User Guide
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Sample Standard Configuration
Power Saving Configuration
1. Select Power Saving Configuration. Set the parameters as follows:
Power Management Mode...
[Disabled]
2. Press Esc to return to the BIOS Setup main menu.
Remote Diagnostic Configuration
1. Select Remote Diagnostic Configuration. Set the parameters as follows:
RDM Mode Number
[Disabled]
Note: Refer to the NCR ValuePlus CD for BackOffice, Release 4.2, User’s
Guide for information on configuring this for remote diagnostic management.
2. Press Esc to return to the BIOS Setup main menu.
System Security
1. Select System Security. On Page 1, set the parameters as follows:
Disk Drive Control
Diskette Drive
[Normal]
Hard Disk Drive
System Boot Drive
[Normal]
[Drive A Then C]
On Board Communication Ports
Serial Port 1 Base Address
Serial Port 2 Base Address
Parallel Port Base Address
Operation Mode
[3F8h]
[2F8h]
[3BCh (IRQ 7)]
[Stndrd PP (SPP)] Mode
[ - ]
ECP DMA Channel
C-6
Sample Configurations
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Sample Standard Configuration
On Board PS/2 Mouse (IRQ 12)
Setup Password
[Enabled]
[None]
Power On Password
[None]
2. Press Esc to return to the main menu in BIOS Setup.
Configuring the PCI Adapters
To configure the PCI adapters, follow these steps:
1. Select PCI System Configuration from the main menu in BIOS Setup.
2. Change the PCI IRQ Setting to [Manual]. Then use the up and down
arrow keys to select the PCI slot number. Use the right and left arrow
keys to change the IRQ Level for INTA Pin settings.
–
–
–
–
–
–
Available IRQ settings for primary PCI Bus (Slots 1 and 2, video,
and SCSI) are 3, 4 ,5, 7, 9, 10, 11, 14, and 15.
Available IRQ settings for secondary PCI Bus (Slots 3, 4, and 5) are
4, 9, 10, 11, 14, and 15.
To make IRQ 3 available for selection, you must disable Serial Port 2
in the System Security menu.
To make IRQ 4 available for selection, you must disable Serial Port 1
in the System Security menu.
To make IRQ 7 available for selection, you must disable Parallel Port
1 in the System Security menu.
To make IRQ 14 available for selection, you must disable On Board
IDE in the Basic System Configuration menu.
3. Make the following settings:
–
–
–
–
PCI IRQ Setting to Manual
PCI slot 1 (PCI Ethernet Adapter SMC8432BTA) to IRQ 9
PCI slot 2 (PCI Token Ring Adapter Olicom OC-3136) to IRQ 10
PCI slot 3 to --
NCR S26 Hot Plug Server User Guide
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Sample Standard Configuration
–
–
–
–
–
–
–
PCI slot 4 to --
PCI slot 5 to --
On Board VGA to 5
On Board SCSI to IRQ 11
VGA Palette Snoop to Disabled
On Board SCSI to Enabled
Boot Drive to Enabled
When you finish, the screen should look like the following:
PCI IRQ Setting
[Manual]
INTA INTB INTC INTD
PCI Slot 1
PCI Slot 2
[ 9] [10] [ 9]
[11]
[10] [ 9] [11] [ 5]
PCI Slot 3
[--]
[--]
[--]
[5]
[--]
[--]
[--]
[--]
[--]
[--]
[--]
[--]
[--]
PCI Slot 4
PCI Slot 5
On Board VGA
On Board SCSI
VGA Palette Snoop
On Board SCSI
Boot Device
[11]
[Disabled]
[Enabled]
[Enabled]
4. Press Esc to return to the main menu in BIOS Setup.
5. Press Esc, again. Select Yes to save System Settings and PCI Adapter
settings, and to reboot the system.
Configuring the SCSI Adapters and Drives
After configuring the System Settings and PCI Adapter settings using the
BIOS Setup Utility, the system reboots.
C-8
Sample Configurations
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Sample Standard Configuration
To configure the SCSI adapters and drivers, if connected to an Adaptec SCSI
adapter, follow these steps:
1. Press Ctrl + A when the following displays:
Adaptec AIC-7880 Ultra/Ultra Wide BIOS v1.22S2
<<Press hot key for SCSI Select (TM) Utility>>
(Refer to the Adaptec SCSI documentation for additional information
about these settings).
2. Select SCSI Disk Utilities. Observe that the 2 GB disk drive and the CD-
ROM drive are displayed with the correct information. If a low-level
format on the 2 GB disk drive is needed, perform it now. It is usually not
needed.
3. Select Configure/View Host Adapter Settings and set the parameters as
follows:
SCSI Bus Interface Definitions
Host Adapter SCSI ID
SCSI Parity Checking
Host Adapter SCSI Term
Boot Device Options:
Boot Target ID
[7]
[Enabled]
[Low OFF/High ON]
[0]
[0]
Boot LUN Number
4. Select SCSI Device Configuration and set the parameters as follows:
SCSI Device ID (tab to desired device)
Initiate Sync Negotiation
Maximum Sync Transfer Rate*
Enable Disconnection
[yes]
[40]
[yes]
[yes]
[yes]
Initiate Wide Negotiation
Send Start Unit Command
*Note: See note in step 6.
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Sample Standard Configuration
5. Press Esc to return to previous menu.
6. Select Advanced Configuration Options and set the parameters as follows:
Host Adapter BIOS (Config Util...)
Support Removable Disks...
[Enabled]
[Boot Only]
[Enabled]
[Enabled]
[Disabled]
[Disabled]
[Enabled]
[Enabled]
Extended BIOS Translation...
Display <CTRL-A> Message During BIOS Initialization...
Multiple LUN Support
BIOS Support for Bootable CD-ROM
BIOS Support for Int13 Extension
Support for Ultra SCSI Speed*
Note: Set to Disabled if using external SCSI devices.
7. Press Esc to return to previous menu.
8. Press Esc until prompted to save configuration. Save the configuration
and the system reboots.
If the ECU Will Not Boot
Sometimes the EISA Configuration Utility (ECU) will not boot. If this
happens, perform the following procedure:
1. Using the BIOS Setup Utility, disable all PCI adapters.
2. Boot the EISA Configuration Utility.
3. Configure the system.
4. Return to the BIOS Setup Utility, and re-enable the PCI adapters.
Configuring Memory and Other Baseboard Settings
To configure memory and other baseboard settings, follow these steps:
C-10
Sample Configurations
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Sample Standard Configuration
1. Insert the EISA Configuration Utility in the diskette drive. Observe that
the EISA Configuration Utility boots properly.
2. Select NCR 3426 Dual Pentium System from the Advanced Configuration
menu.
Note: Refer to the “Viewing or Editing Configuration Details” section in
Chapter 5 for additional information on configuring memory.
The PCI Adapter IRQ values entered below do not set the IRQ level for
PCI Adapters.
Note: PCI Adapter IRQ settings are set in the BIOS Setup Utility. You enter
the IRQ settings in the EISA Configuration Utility so that the EISA
Configuration Utility does not assign IRQ values to EISA Adapters that have
already been used for PCI Adapters.
Make sure the parallel port and serial ports are configured the same way
as in the BIOS Setup Utility.
3. Configure the baseboard options as follows:
System BIOS Type
[RAM BIOS Enabled]
[Pentium at 166 MHz]
[Special System Parts]
[EISA Reserved Devices]
System Processor
Special System Parts
EISA Reserved Devices
System Memory Function
Base System Memory
8-16 MB System Memory
16-64 MB System Memory
[640K Base Mem]
[16 MB System Memory]
[Enabled]
Note: You should manually configure the system memory by enabling
appropriate memory ranges and using Ctrl + R to configure the memory site
within these memory ranges.
Mouse Port
[Enabled]
[Enabled]
[Enabled]
Keyboard Port
Floppy Disk Controller
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Sample Standard Configuration
IDE HDD Interface
Parallel Port
[Disabled]
[Enabled as LPT1 (3BCh)]
Serial Port
Select COM1 Port Address
Select COM2 Port Address
PCI 1 - PCI Ethernet CControl
PCI Function 1
[3F8h]
[2F8h]
[Auto Added]
[Enabled]
[Auto Added]
[Enabled]
[Auto Added]
[Enabled]
[Auto Added]
[Enabled]
[Enabled]
PCI 2 - PCI Token Ring
PCI Function 1
Embedded - PCI SCSI
PCI Function 1
Embedded - PCI VGA
PCI Function 1
Standard VGA Resources
*Note: If a PCI adapter is configured in the system, it will be displayed in
one of the PCI slots. Select [F6] to configure the interrupt.
4. Exit and save the configuration.
The server is now set up, configured, and ready for the operating system.
C-12
Sample Configurations
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Sample RAID Configuration
Sample RAID Configuration
A RAID configuration might consist of the following:
•
•
•
•
•
•
Pentium Pro 200 MHz Processor w/ECC Mem Support
128 MB System Memory
PCI Ethernet Adapter (SMC8432BTA)
PCI Token Ring Adapter (Olicom OC-3136)
PCI RAID Adapter (Mylex)
Four 4 GB SCSI wide hard drives connected to the Mylex RAID
controller
•
SCSI CD-ROM drive connected to the onboard AIC-7880 SCSI
controller
Installing the Hardware
To install the hardware, follow these steps:
1. Combine the hot plug backplane.
2. Connect a wide SCSI cable between the Mylex PCI RAID adapter and the
top SCSI connector on the hot plug backplane. (If a wide SCSI cable is
connected between the system board and the top SCSI connector on the
hot plug backplane, remove this cable.)
3. Strap the CD-ROM drive as SCSI ID 3. Insert it into the top, front 5.25-
inch drive bay. Connect the power cable and the narrow SCSI cable to the
CD-ROM drive.
4. Strap the four 4 GB wide drives as SCSI IDs 0, 1, 2, 3. Plug them into the
hot plug backplane in drive bays 1, 2, 3, and 4 (top four hot-plug drive
bays).
5. Install the memory SIMMs in banks one and two on the system baseboard
(installed in groups of two SIMMs).
6. Install the PCI RAID Adapter in PCI slot 1 (topmost PCI slot).
7. Install the PCI Token Ring Adapter in PCI slot 2.
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Sample RAID Configuration
8. Install the PCI Ethernet Adapter in PCI slot 3.
Configuring the System Settings
The procedure is the same as the procedure for configuring the system settings
in the Standard Configuration. The procedure is repeated here for your
convenience.
To configure the system settings, follow these steps:
1. Turn on power to the system. Observe that the memory test is executed
(memory addresses should be rapidly displayed in upper left-hand corner
of screen). Ignore any memory size mismatch error displayed on the
screen.
2. Press Ctrl + Alt + Esc when prompted to enter the BIOS Setup Utility.
3. Select Load System Defaults and press Enter.
Basic System Configuration
1. Select Basic System Configuration. To go from page to page, press Page
Down or Page Up.
2. Go to page 2 and set parameters as follows (in the order indicated):
Fast Boot Mode
[Disabled]
[Disabled]
[Disabled]
[Enabled]
[Advanced]
[Disabled]
[Disabled]
[Disabled]
Auto Configuration Mode
Memory Test
Num Lock After Boot
Large Memory Support
On Board IDE
Hard Disk Size > 504 MB
Hard Disk Block Mode
C-14
Sample Configurations
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Sample RAID Configuration
3. Return to page 1, and set parameters as follows:
Diskette Drive A
Diskette Drive B
[1.44 MB 3.5-inch]
[None]
4. Press Esc to return to the main menu in BIOS Setup.
Advanced System Configuration
1. Select Advanced System Configuration.
Page 1 - Verify that the parameters are set as follows:
C8000h - CBFFFh
[Disabled]
[Disabled]
[Disabled]
[Disabled]
[Disabled]
[Enabled]
[Enabled]
[ECC]
CC000h - CFFFFh
D0000h - D3FFFh
D4000h - D7FFFh
D8000h - DBFFFh
Internal Cache (CPU Cache)
External Cache
ECC/Parity Mode Selection
Operation of ECC
[Both]
Memory at 15 MB-16 MB Reserved for
[System] Use
2. Press Esc to return to the main menu in BIOS Setup.
Non-PnP ISA Card Configuration
1. Select Non-PnP ISA Card Configuration. For all non-PnP ISA boards, set
the IRQ/DMA, the Expansion ROM Region, and the I/O Region.
Note: Configure all non-PnP ISA boards with straps and/or driver software.
These BIOS settings are only used by the BIOS Setup to reserve settings that
are being used by non-PnP ISA boards.
2. Press Esc to return to the BIOS Setup main menu.
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Sample RAID Configuration
Power Saving Configuration
1. Select Power Saving Configuration. Set the parameters as follows:
Power Management Mode...
[Disabled]
2. Press Esc to return to the BIOS Setup main menu.
Remote Diagnostic Configuration
1. Select Remote Diagnostic Configuration. Set the parameters as follows:
RDM Mode Number
[Disabled]
Note: Refer to the NCR ValuePlus CD for BackOffice, Release 4.2, User’s
Guide for information on configuring this setting for remote diagnostic
management.
2. Press Esc to return to the BIOS Setup main menu.
System Security
1. Select System Security. On Page 1, set the parameters as follows:
Disk Drive Control
Diskette Drive
[Normal]
Hard Disk Drive
System Boot Drive
[Normal]
[Drive A Then C]
On Board Communication Ports
Serial Port 1 Base Address
Serial Port 2 Base Address
Parallel Port Base Address
Operation Mode
[3F8h]
[2F8h]
[3BCh (IRQ 7)]
[Stndrd PP (SPP)] Mode
[ - ]
ECP DMA Channel
C-16
Sample Configurations
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Sample RAID Configuration
On Board PS/2 Mouse (IRQ 12)
Setup Password
[Enabled]
[None]
Power On Password
[None]
2. Press Esc to return to the main menu in BIOS Setup.
Configuring the PCI Adapters
To configure the PCI adapters, follow these steps:
1. Select PCI System Configuration from the main menu in BIOS Setup.
2. Change the PCI IRQ Setting to [Manual]. Then use the up and down
arrow keys to select the PCI slot number. Use the right and left arrow
keys to change the IRQ Level for INTA Pin settings.
–
–
–
–
–
–
Available IRQ settings for primary PCI Bus (Slots 1 and 2, video,
and SCSI) are 3, 4 ,5, 7, 9, 10, 11, 14, and 15.
Available IRQ settings for secondary PCI Bus (Slots 3, 4, and 5) are
4, 9, 10, 11, 14, and 15.
To make IRQ 3 available for selection, you must disable Serial Port 2
in the System Security menu.
To make IRQ 4 available for selection, you must disable Serial Port 1
in the System Security menu.
To make IRQ 7 available for selection, you must disable Parallel Port
1 in the System Security menu.
To make IRQ 14 available for selection, you must disable On Board
IDE in the Basic Security Configuration menu.
3. Make the following settings:
–
–
–
–
–
PCI IRQ setting to Manual
PCI slot 1 (Mylex PCI RAID Adapter) to IRQ 14
PCI slot 2 (PCI Token Ring Adapter Olicom OC-3136) to IRQ 10
PCI slot 3 (PCI Ethernet Adapter SMC8432BTA) to IRQ 9
On Board VGA to IRQ 5
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Sample RAID Configuration
–
–
–
–
On Board SCSI to IRQ 11
VGA Palette Snoop to Disabled
On Board SCSI AIC-7880 to Enabled
Boot Device to Disabled
When you finish, the screen should look like the following:
PCI IRQ Setting
[Manual]
INTA INTB INTC INTD
PCI Slot 1
PCI Slot 2
[14] [10] [5]
[10] [5] [11]
[11]
[14]
[10]
[ 9]
[--]
PCI Slot 3
[ 9]
[--]
[--]
[5]
[--]
[--]
PCI Slot 4
[--] [10]
[10] [ 9]
PCI Slot 5
On Board VGA
On Board SCSI
VGA Palette Snoop
On Board SCSI
Boot Device
[11]
[Disabled]
[Enabled]
[Disabled]
4. Press Esc to return to the main menu in BIOS Setup.
5. Press Esc again. Select Yes to save System Settings and PCI Adapter
settings and to reboot the system.
Configuring the SCSI Adapters and Drives
After configuring the System Settings and PCI Adapter settings using the
BIOS Setup Utility, the system reboots.
To configure the SCSI adapters and drivers, if connected to an Adaptec SCSI
adapter, follow these steps:
1. Press Ctrl + A when the following displays:
C-18
Sample Configurations
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Sample RAID Configuration
Adaptec AIC-7880 Ultra/Ultra Wide BIOS v1.22S2
<<Press hot key for SCSI Select (TM) Utility>>
(Refer to the Adaptec SCSI documentation for additional information
about these settings).
2. Select SCSI Disk Utilities. Observe that the 2 GB disk drive and the CD-
ROM drive are displayed with the correct information. If a low-level
format on the 2 GB disk drive is needed, perform it now. It is usually not
needed.
3. Select Configure/View Host Adapter Settings and set the parameters as
follows:
SCSI Bus Interface Definitions
Host Adapter SCSI ID
SCSI Parity Checking
Host Adapter SCSI Term
Boot Device Options:
Boot Target ID
[7]
[Enabled]
[Low ON/High ON]
[0]
[0]
Boot LUN Number
4. Select SCSI Device Configuration and set the parameters as follows:
SCSI Device ID (tab to desired device)
Initiate Sync Negotiation
Maximum Sync Transfer Rate*
Enable Disconnection
[yes]
[40]
[yes]
[yes]
[yes]
Initiate Wide Negotiation
Send Start Unit Command
*Note: See note in step 6.
5. Press Esc to return to previous menu.
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Sample RAID Configuration
6. Select Advanced Configuration Options and set the parameters as follows:
Host Adapter BIOS (Config Util...)
[Enabled]
[Boot Only]
[Enabled]
[Enabled]
[Disabled]
[Disabled]
[Enabled]
[Enabled]
Support Removable Disks...
Extended BIOS Translation...
Display <CTRL-A> Message During BIOS Initialization...
Multiple LUN Support
BIOS Support for Bootable CD-ROM
BIOS Support for Int13 Extension
Support for Ultra SCSI Speed*
*Note: Set to Disabled if using external SCSI devices.
7. Press Esc to return to previous menu.
8. Press Esc until prompted to save configuration. Save the configuration
and the system reboots.
Configuring the Memory and Other Baseboard Settings
The procedure is the same as the procedure for configuring memory and other
baseboard settings in the Standard Configuration. The procedure is repeated
for your convenience.
Sometimes the EISA Configuration Utility will not boot. If this happens,
perform the following procedure:
1. Using the BIOS Setup Utility, disable all PCI adapters.
2. Boot the EISA Configuration Utility.
3. Configure the system.
4. Return to the BIOS Setup Utility, and re-enable the PCI adapters.
To configure memory and other baseboard settings, follow these steps:
1. Insert the EISA Configuration Utility in the diskette drive. Observe that
the EISA Configuration Utility boots properly.
C-20
Sample Configurations
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Sample RAID Configuration
2. Select NCR 3426 Dual Pentium Pro System from the Advanced
Configuration menu.
Note: Refer to Chapter 5 for instructions on configuring the memory
correctly.
The PCI Adapter IRQ values entered below do not set the IRQ level for
PCI Adapters.
Note: PCI Adapter IRQ settings are set in the BIOS Setup Utility. You
enter the IRQ settings in the EISA Configuration Utility so that the EISA
Configuration Utility does not assign IRQ values to EISA Adapters that
have already been used for PCI Adapters.
Make sure the parallel port and serial ports are configured the same way
as in the BIOS Setup Utility.
3. Configure the baseboard options as follows:
System BIOS Type
[RAM BIOS Enabled]
System Processor
[Pentium Pro at 200 MHz]
[Special System Parts]
[EISA Reserved Devices]
Special System Parts
EISA Reserved Devices
System Memory Function
Base System Memory
8-16 MB System Memory
16-64 MB System Memory
[640K Base Mem]
[16 MB System Memory]
[Enabled]
Note: You should manually configure the system memory by enabling
appropriate memory ranges and using Ctrl + R to configure the memory site
within these memory ranges.
Mouse Port
[Enabled]
Keyboard Port
[Enabled]
Floppy Disk Controller
IDE HDD Interface
Parallel Port
[Enabled]
[Disabled]
[Enabled as LPT1 (3BCh)]
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Sample RAID Configuration
Serial Port
Select COM1 Port Address
[3F8h]
Select COM2 Port Address
PCI 1 - PCI Raid CControlSlot 1*
PCI Function 1
[2F8h]
[Auto Added]
[Enabled]
PCI 2 - PCI Ethernet CControlSlot 1*
PCI Function 1
[Auto Added]
[Enabled]
PCI 3 - PCI Token Ring
PCI Function 1
[Auto Added]
[Enabled]
Embedded - PCI SCSI
PCI Function 1
[Auto Added]
[Enabled]
Embedded - PCI VGA
[Auto Added]
*Note: If a PCI adapter is configured in the system, change Disabled to
Enabled and press F6 to select the interrupt.
4. Exit and save the configuration.
The server is now setup, configured, and ready for the operating system.
Configuring the Mylex RAID Array Group
Prior to installing the operating system, you must use the Mylex Disk Array
Configuration Utility to configure the Array Group.
With four drives connected to the Mylex, one possible configuration is to
combine three of the drives in a RAID 5 configuration, with the fourth drive
reserved as a Hot Spare drive.
After the operating system is installed, make sure the Mylex DACADM and
DACMON utilities are loaded. If a drive fails, these utilities can be used to
rebuild the RAID 5 configuration with the hot spare drive, without
interrupting operation of the operating system and user applications.
Refer to the Mylex Disk Array Controller User’s Manual for detailed
instructions.
C-22
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Appendix D
Hot Plug Backplane
NCR S26 Hot Plug Server User Guide
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Features
Features
The hot plug ultra-wide SCSI backplane subsystem consists of a BP-W8
backplane and drive trays that support wide SCSI hard drives. It is
specifically designed for a tower housing (IDUN) and accommodates up to
eight SCSI drives.
The backplane subsystem has the following major features:
•
Hot plug feature that allows replacement of a defective hard drive even
while the system is in full operation
•
Two LEDs on the SCSI drive front panel to indicate power and drive
failure
•
•
•
Supports ultra-fast/wide (16-bit) devices
Allows “split” and “combine” SCSI-channel configurations
Fixed 2.85-volt and controlled impedance of 90 ~ 110 ohms for more
stable hard disk performance (For ultra SCSI, the impedance is 90 ±10%)
•
Supports other external SCSI devices that are not directly connected to the
backplane board
D-2
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Major Components
Major Components
This section describes the major components of the hot plug backplane.
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Major Components
Hot Plug Backplane
The figure below illustrates components of the hot plug backplane.
Figure D-1. Hot Plug Backplane Components
1
2
1
3
8
2
3
4
9
4
5
10
11
5
6
12
6
7
7
8
Item
Description
Item
Description
1
2
3
4
5
6
Power connector
Front panel LED connector
SCSI channel 1
J3
7
J4
8
SCSI drive slot
9
Drive ID DIP switches (JB1-8)
Terminators switches (SW1-5)
Terminators RA4, RA5, RA6
Terminators RA1, RA2, RA3
10
11
12
SCSI channel 2
SCSI channel 3
D-4
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Major Components
Hot Plug SCSI Drive Tray
The backplane subsystem comes with a 68-pin wide SCSI drive tray
connector.
Figure D-2. Hot Plug SCSI Drive Tray Components
3
4
2
1
5
6
7
8
9
Item
Description
Item
Description
1
2
3
4
5
Power connector
6
7
8
9
Power switch
8/12-pin wide SCSI ID cable
68-pin wide-SCSI connector
Power control connector (J4)
Drive tray handle
Power LED
Faulty drive LED
Drive activity LED window
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SCSI Channel Configurations
SCSI Channel Configurations
The backplane SCSI channels 1 and 2 can support eight SCSI devices. You
can configure the backplane as single-channel (combine) or dual-channel
(split) controller.
In single-channel configuration, channel 1 supports the SCSI devices plugged
into slots 1 through 8.
In a dual-channel configuration, channel 1 supports the devices in slots 1
through 4, and channel 2 supports the devices in slots 5 through 8.
D-6
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SCSI Channel Configurations
Single-Channel Configuration
The figure below illustrates a single-channel configuration.
Figure D-3. Single-Channel Configuration
SC SI ID
ID0
ID9
Connect to the
system board Wide
SCSI connectors
ID10
ID11
ID12
ID13
ID14
ID15
Connect SCSI
channel 1 to
slots 1 through 8
Connect to external
SCSI devices
Set the terminator switches to “Combine” for Single-Channel.
Combine
Split
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SCSI Channel Configurations
Connect the second set pins for both jumpers J3 and J4 as shown in the figure
below.
Figure D-4. J3 and J4 Jumper Settings
J3
J4
The table below lists the terminator settings for the single-channel
configuration.
Table D-1. Terminator Settings for Single-Channel Configuration
Terminator
Setting
With External Device
RA1, RA2, RA3
RA4, RA5, RA6
Removed
Removed (see note)
Without External Device
RA1, RA2, RA3
RA4, RA5, RA6
Installed
Removed
Note: For configurations with external device, terminate the signal at the
external device. Also, be sure the terminator switches are set to the left
(combine) position when installing a single-channel configuration.
D-8
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SCSI Channel Configurations
Dual-Channel Configuration
The figure below illustrates a dual-channel configuration
Figure D-5. Dual-Channel Configuration
SC SI ID
ID 0
ID 9
ID 10
ID 11
ID 0
ID 1
ID 2
ID 3
Connect to the
system board Wide
SCSI connectors
Connect SCSI
channel 1 to
slots 1 through 4
Connect SCSI
channel 2 to
slots 5 through 8
Connect to external
SCSI devices
Set the terminator switches to “Split” for Dual-Channel.
Combine
Split
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SCSI Channel Configurations
Connect the second set pins for both jumpers J3 and J4 as shown in the figure
below.
Figure D-6. J3 and J4 Jumper Settings
J3
J4
The table below lists the terminator settings for the dual-channel
configuration.
Table D-2. Terminator Settings for Dual-Channel Configuration
Terminator
Setting
With External Device
RA1, RA2, RA3
RA4, RA5, RA6
Removed
Installed
Without External Device
RA1, RA2, RA3
RA4, RA5, RA6
Installed
Installed
Note: Be sure the terminator switches are set to the right (split) position when
installing a dual-channel configuration.
D-10
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Setting Hard Disk ID Options
Setting Hard Disk ID Options
You have two options in setting the hard disk ID:
•
•
Strapping the SCSI IDs on the hotplug backplane
Strapping the SCSI IDs on the drive
Strapping the SCSI IDs on the Backplane
The wide SCSI hot-swap drive tray includes an 8/12-pin ID cable. See item 2
on Figure D-2. This cable allows you to define the hard disk ID using the ID
switches (see item 9 in Figure D-1) on the backplane board.
The figure below shows how to connect the 8/12-pin ID cable to the drive.
Figure D-7. Connecting the ID Cable to the Drive
W ide SCSI
J1-A
BIT 0
Power
The other end of the ID cable connects to the hot plug drive tray. See item 2 in
Figure D-2.
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Setting Hard Disk ID Options
Note: Normally, SCSI ID7 is reserved for the SCSI controller board.
The figure below shows how to set the dip switches for the SCSI drive ID. See
item 9 in Figure D-1 for the location of the dip switches on the backplane
board.
Figure D-8. SCSI ID Switch Settings
ID#
ID#
ON
1
ON
1
0
8
2
2
2
2
2
2
2
2
3
3
3
3
3
3
3
3
4
4
4
4
4
4
4
4
2
2
2
2
2
2
2
2
3
3
3
3
3
3
3
3
4
4
4
4
4
4
4
4
ON
ON
1
2
3
4
5
6
7
9
1
1
ON
ON
10
11
12
13
14
15
1
ON
1
1
ON
1
ON
1
ON
1
ON
1
ON
1
ON
1
ON
1
ON
1
ON
1
D-12
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Setting Hard Disk ID Options
Strapping the SCSI IDs on the Drive
You can use connector J1-A (see Figure D-7) to configure the SCSI IDs. See
the table below.
Table D-3. SCSI Drive ID Settings
SCSI ID
Bit3
0
Bit 2
0
Bit 1
0
Bit 0
0
0
1
0
0
0
1
2
0
0
1
0
3
0
0
1
1
4
0
1
0
0
5
0
1
0
1
6
0
1
1
0
7*
8
0
1
1
1
1
0
0
0
9
1
0
0
1
10
11
12
13
14
15
1
0
1
0
1
0
1
1
1
1
0
0
1
1
0
1
1
1
1
0
1
1
1
1
0=Jumper shunt not installed
1=Jumper shunt installed
*SCSI ID7 reserved for SCSI controller board
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Installation
Installation
This section describes the hot plug backplane installation procedures.
Using the System Board SCSI Connectors
To install the backplane when you are using the SCSI connectors on the
system board, follow these steps:
1. Set the terminator switches on the backplane according to your planned
SCSI channel configuration. Refer to the “SCSI Channel Configurations”
section earlier in this appendix for the channel configurations.
2. Define the SCSI drive IDs by setting the SCSI ID switches or jumpers on
the drive.
3. Remove all the old hard disk drive trays from the system, if any.
4. Install the backplane and secure it with eight screws.
D-14
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Installation
Figure D-9. Installing the Hot Plug Backplane
5. Connect three power cables into the connectors at the back of the
backplane board.
6. Remove the terminators on each of the SCSI drives that you will install.
7. Position the drive over the hot plug tray and connect the SCSI cable and
power cable.
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Installation
Figure D-10. Connecting the Drive Cables
8. Secure the drive to the tray with four screws.
Figure D-11. Securing the Drive to the Hop Plug Tray
9. Install the drive tray into the backplane board.
D-16
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Installation
Note: Make sure that the power switch on the drive tray is set to the
Unlock/Power Off position before you plug it to the board.
Figure D-12. Installing the Hot Plug Drive Tray
10. Power on the system.
11. Slide the power switch of the drive tray to the Lock/Power On position.
The power LED lights up.
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Installation
Using an Add-on SCSI Controller Board
To install the backplane board when you are using an add-on SCSI controller
board, follow these steps:
1. Set the terminator switches on the backplane according to your planned
SCSI channel configuration. Refer to the “SCSI Channel Configuration”
section of this appendix for the channel configurations.
2. Remove all the old hard disk drives from the system, if any.
Note: Make sure that you have already installed the Adaptec 2940UW
controller board before you proceed. Refer to the controller board
documentation for installation instructions. If you are not using the Adaptec
2940UW board, you can use the Mylex DAC960 disk array controller that
supports the RAID technology.
3. Install the backplane and secure it with eight screws. Refer to Figure D-9.
4. Connect three power cables into the connectors at the back of the
backplane board.
5. Connect one end of the SCSI cable to the channel on the Adaptec
2940UW board (or to your disk array controller board) and the other end
to the corresponding channel on the backplane. The figure below shows
how to connect the cables properly.
D-18
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Installation
Figure D-13. Connecting the Power and SCSI Cables to the RAID
Adapter Board
6. Follow steps 6 to 11 in the “Using the System Board SCSI Connectors”
section of this appendix to complete the installation.
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Using the Hot Plug Feature
Using the Hot Plug Feature
The faulty drive indicator on the hot plug drive tray lights up whenever the
drive that it carries becomes bad or defective. When this happens, you can
replace the defective drive without shutting off the system or quitting any
running application by using the hot plug feature.
To use the hot plug feature, follow these steps:
1. Set the hot plug drive tray power switch to the Unlock/Power Off
position.
2. Pull out the drive tray.
3. Take out the defective drive from the tray.
4. Configure the new hard disk. Make sure that the new drive ID is the same
as the old drive ID.
5. Install the new disk according to the installation steps in the “Installation”
section of this appendix.
Note: Make sure that the power switch on the drive tray is set to the
Unlock/Power Off position before you plug it to the backplane board.
D-20
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Appendix E
System Support Log
NCR S26 Hot Plug Server User Guide
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Introduction
Introduction
This chapter provides a place for recording server identification information
and describes how to contact NCR support services.
The following items are included in this chapter:
•
A place to record your class/model number, serial number, and system ID
number
•
•
•
•
•
•
An overview of NCR on-site hardware support services
A page to record NCR support phone numbers
The procedure for placing a hardware support call
The procedure for placing a software support call
A list of NCR support telephone numbers
A place for attaching your customer support agreement
E-2
System Support Log
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System Identification
System Identification
The following numbers may be requested by a support associate if you have to
contact NCR support services. Please fill in the spaces below to identify your
particular server.
Enter Class/Model Number
Enter Serial Number
____________________
____________________
____________________
Enter System ID Number
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NCR Hardware Support Services
NCR Hardware Support Services
NCR On-Site Hardware Support Services
NCR offers on-site system hardware support. Check with your local office for
detailed coverage hours.
NCR Technical Support Web Site
Additional technical information for this server is available to authorized users
on the World Wide Web at the following URL:
http://www.columbiasc.ncr.com/techinfo
E-4
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NCR Support Phone Numbers
NCR Support Phone Numbers
A list of NCR support telephone numbers is located in this chapter. Enter the
NCR support phone numbers that you will use in the spaces provided below.
Enter Hardware Support Number
Enter Software Support Number
Enter After Hours Support Number
__________________
__________________
__________________
Before Placing a Hardware Support Call
Before placing a hardware support call, follow these steps:
1. Consult the system User Guide.
2. Understand the Failure Mode.
3. Consult your in-house help desk.
4. Run the system diagnostics.
5. Record any error codes or error messages.
6. Eliminate any third-party integrated components (hardware or software).
7. If the problem is related to a third-party component, contact the third-
party technical support.
Placing a Hardware Support Call
To place a hardware support call, follow these steps:
1. Call the hardware support number you recorded on the previous page.
Note that after-hours calls are subject to an extended coverage charge.
2. Provide the following information to the support associate:
–
–
Model/serial number
Brief description of symptoms, including any error messages or
numbers displayed
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NCR Support Phone Numbers
–
–
–
Your NCR Customer Support Agreement number
Your company name and address
Name and telephone number of the person NCR should contact about
the problem
–
–
Purchase order number
Billing address
3. Ask the support associate for the Support Call Incident number assigned
to your support call. Use this number if you have questions regarding the
support problem.
4. The support associate will direct your call to a system analyst, depending
on availability, or NCR will return your call. Be prepared to provide the
following information:
–
Record any failure or error information displayed. If appropriate,
record the entire screen.
–
–
–
–
–
–
–
–
–
Perform a memory dump of the system, if possible.
Be prepared to answer these questions:
Is this an initial or recurring problem?
Under what circumstances did the failure or error occur?
Is any non-NCR equipment in use?
Did you perform a memory dump?
Have you made any recent changes to the system?
What operating system and version are you using?
What is the dial-up telephone number for direct modem access into
your server system?
5. Depending on the kind of failure or error, the system analyst may ask you
to perform a system backup.
Placing a Software Support Call
Software support contract agreements are available to support your local
operating system environment. Ask about these service products at the support
center.
E-6
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NCR Support Phone Numbers
To place a software support call, follow these steps:
1. Call the software support number you recorded under the heading “NCR
Support Phone Numbers” earlier in this chapter. Note that after-hours
calls are subject to an extended coverage charge.
2. Provide the following information to the support associate:
–
–
System/network handle
Brief description of symptoms, including any error messages or
numbers displayed
–
–
Your company name and address
Name and telephone number of the person NCR should contact about
the problem
–
The dial-up telephone number for direct modem access into your
server system
3. A system analyst will return your call. Be prepared to provide the
following information:
–
–
Operating system version
Any patches or service packs to the Operating System or application
software
–
–
–
Application module
Application/program version
The exact wording of the error message, including the number, if
applicable
List of NCR Support Telephone Numbers
This section contains support telephone numbers for the United States and
other areas of the world.
NCR Faxback System
Call the NCR Faxback system at 1-803-939-2082 to receive a free faxed list
of the latest information available. The information you need may be available
through this fax system.
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NCR Support Phone Numbers
United States Support
In the United States, call the NCR General Purpose Global Support Center.
AT&T UNIX SVR4 MP-RAS Support
Microsoft Windows NT Support
Computer Hardware Support
1-800-543-9935
1-800-GOWINNT
1-800-262-7782
E-8
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NCR Support Phone Numbers
Other Areas Support
The table below contains a list of support telephone numbers for specific
countries.
Table E-1. Support Telephone Numbers for Specific Countries
Country
Toll-free number
Toll number
Australia
Austria
131 447
612 9935 3983
31-35-687-6018
31-35-687-6008
31-35-687-6007
31-35-687-6019
31-35-687-6002
31-35-687-6032
31-35-687-6033
31-35-687-6022
31-35-687-6004
31-35-687-6003
31-35-687-6024
N/A
06-605722
0800-71252
0800-71253
080-92252
800-18422
N/A
Belgium-FRA
Belgium-NED
Cyprus
Denmark
Dubai
Egypt
N/A
Finland
TBD
France
05-917938
0130-815252
00800-311252
800-3353
N/A
Germany
Greece
Hong Kong
India
*61 2 935 3992
N/A
Indonesia
Ireland
001 800 61 850
1-800-553110
177-3103708
0078 61 1 0483
N/A
31-35-687-6025
31-35-687-6011
N/A
Israel
Korea
Lebanon
Luxembourg-FR
Luxembourg-GE
Malaysia
31-35-687-6034
31-35-687-6016
31-35-687-6015
N/A
0800-2998
0800-5242
800 5067
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NCR Support Phone Numbers
Netherlands
New Zealand
Norway
06-0225121
31-35-687-6000
N/A
0 800 445 337
800-11351
31-35-687-6005
N/A
Philippines
Poland
1 800 611-0037
N/A
31-35-687-6023
31-35-687-6017
N/A
Portugal
05-05313334
10 800 3571
N/A
PRC
Russia
31-35-687-6026
31-35-687-6031
N/A
Saudi Arabia
Singapore
South Africa
Spain
N/A
800 616 1271
800-995009
31-35-687-6041
31-35-687-6009
31-35-687-6006
31-35-687-6012
N/A
900-983152
Sweden
020-795830
Switzerland
Taiwan
155-7703
0080 611 196
001 800 6115 071
0800-963969
S46 with UNIX O/S: 800-543-9935
S46 with all other O/S: 800-469-4668
N/A
Thailand
N/A
United Kingdom
United States
United States
Zimbabwe
31-35-687-6001
N/A
N/A
31-35-687-6042
E-10
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Customer Support Agreement
Customer Support Agreement
Attach a copy of your current customer support agreement here.
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E-11
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Overview
Overview
This appendix includes the forms to enter complete records for the NCR S26
Hot Plug Server. You should keep complete and accurate records.
This appendix includes the following sections:
•
•
Support Services - information about NCR support services
Hardware Records - logs to enter the hardware performance and service
records
•
•
Software Records - logs to enter the software records
Current System Configuration - logs to identify system components and
peripherals
•
•
Preventive Maintenance - logs to enter preventive maintenance activities
Installation Records - a place to file records of the original parts and
configuration of the system as it was shipped from the factory
•
•
Customer Support Agreement - a place to file a copy of your current
support agreement.
List of NCR Support Telephone Numbers - a list of support telephone
numbers for the United States and other areas of the world
E-12
System Support Log
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Support Services
Support Services
This section is for recording and maintaining information about NCR support
services.
The following items are included in this section:
•
A place to record your class/model number, serial number, and system ID
number
•
•
•
•
An overview of NCR on-site hardware support services
A page to record NCR support phone numbers
The procedure for placing a hardware support call
The procedure for placing a software support call
System Numbers
This system support log is for the following:
Enter Class/Model Number
Enter Serial Number
Enter System ID Number
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Support Services
NCR On-Site Hardware Support Services
NCR offers on-site system hardware support. Check with your local office for
detailed coverage hours. Three support levels are available, as listed below.
Priority Plus
Coverage Hours 24 hours
Priority
Next Day
8 a.m. - 9 p.m.
Mon-Fri
8 a.m. - 5 p.m.
Mon-Fri
7 days
Response
Time*
Best response; not
to exceed 4 hours
Best response; not
to exceed 4 hours
Next working
day
Usage
Highly Critical
Urgent
Less critical
Environment
* Response time to locations beyond 160 km may be longer.
NCR Support Phone Numbers
A list of NCR support telephone numbers is located at the end of this
appendix. Enter the NCR support phone numbers that you will use.
Enter Hardware Support Number
Enter Software Support Number
Enter After Hours Support Number
E-14
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Support Services
Placing a Hardware Support Call
To place a hardware support call, follow these steps:
4. Call the hardware support number you recorded on the previous page.
Note that after-hours calls are subject to an extended coverage charge.
5. Provide the following information to the support associate:
–
–
Model/serial number
Brief description of symptoms, including any error messages or
numbers displayed
–
–
–
Your NCR Customer Support Agreement number
Your company name and address
Name and telephone number of the person NCR should contact about
the problem
–
–
Purchase order number
Billing address
6. Ask the support associate for the Support Call Incident number assigned
to your support call. Use this number if you have questions regarding the
support problem.
7. The support associate will direct your call to a system analyst, depending
on availability, or NCR will return your call. Be prepared to provide the
following information:
–
Record any failure or error information displayed. If appropriate,
record the entire screen.
–
–
–
–
–
–
–
Perform a memory dump of the system, if possible.
Be prepared to answer these questions:
Is this an initial or recurring problem?
Under what circumstances did the failure or error occur?
Is any non-NCR equipment in use?
Did you perform a memory dump?
Have you made any recent changes to the system?
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Support Services
–
What operating system and version are you using?
8. Depending on the kind of failure or error, the system analyst may ask you
to perform a system backup.
Placing a Software Support Call
Software support contract agreements are available to support your local
operating system environment. Ask about these service products at the support
center.
To place a software support call, follow these steps:
1. Call the software support number you recorded under the heading “NCR
Support Phone Numbers” earlier in this appendix. Note that after-hours
calls are subject to an extended coverage charge.
2. Provide the following information to the support associate:
–
–
System/network handle
Brief description of symptoms, including any error messages or
numbers displayed
–
–
Your company name and address
Name and telephone number of the person NCR should contact about
the problem
3. A system analyst will return your call. Be prepared to provide the
following information:
–
–
–
–
Operating system version
Application module
Application/program version
The exact wording of the error message, including the number, if
applicable
E-16
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Hardware Records
Hardware Records
This section is for recording and maintaining hardware performance and
service records. These records allow the system user and support associates to
get important information to ensure successful operation of the system.
Note: To maintain accurate records, it is essential that you complete all
customer entry portions of the appropriate log when placing a support call.
Different Types of Logs
There are different ways to maintain hardware records. Discuss these different
types of logs with your account support associate. Then, set up the logs
according to your company’s needs. The descriptions below give examples of
several recording methods.
One Log for All Service
Maintain one Hardware Log for all service performed on the system, including
the CPU, hard drives, peripheral drives, plotters, printers, other components,
and peripherals. Record all preventive maintenance, service notes, and updates
in this log.
One Log for The System and a Separate Log for Each
Peripheral Device
Maintain one Hardware Log for repair service, preventive maintenance,
support notes, and updates that apply only to the CPU and the entire system.
Maintain separate Hardware Logs for the repair service, preventive
maintenance, support notes, and updates for system peripherals. For example,
use a separate form for each hard drive, peripheral drive, plotter, and printer
on the system.
Use another Hardware Log to record support information on all the
miscellaneous devices such as terminals, distributed terminal controllers, small
printers, and PCs.
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Hardware Records
This method is useful when you have large systems with many peripherals.
Then whenever a peripheral is moved to a different system, the Hardware Log
can stay with the equipment.
One Log for the System and Separate Logs for Each
Peripheral Category
Maintain one Hardware Log for repair service, preventive maintenance,
support notes, and updates that apply only to the CPU and the entire system.
Maintain separate Hardware Logs for system peripherals. Maintain one log
for all the hard drives on the system, another for all the printers, and so on.
Maintain an additional log for miscellaneous devices such as terminals, small
printers, and PCs.
E-18
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Hardware Records
Hardware Log
Page __________
Customer
Entry
NCR Entry
Service Note
PM
Repair
Upgrade
Date/Time
Date
Incident #
NCR Notified
Start Time
Operator
Class/Model#
Serial#
NCR Contact
Completion Time
PO#/Signature
(if required)
Action (including follow-up
commitments)
Problem
Parts P/N
P/N
P/N
P/N
P/N
P/N
P/N
P/N
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Hardware Records
Hardware Log
Page __________
Customer
Entry
NCR Entry
Service Note
PM
Repair
Upgrade
Date/Time
Date
Incident #
NCR Notified
Start Time
Operator
Class/Model#
Serial#
NCR Contact
Completion Time
PO#/Signature
(if required)
Action (including follow-up
commitments)
Problem
Parts P/N
P/N
P/N
P/N
P/N
P/N
P/N
P/N
E-20
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Hardware Records
Hardware Log
Page __________
Customer
Entry
NCR Entry
Service Note
PM
Repair
Upgrade
Date/Time
Date
Incident #
NCR Notified
Start Time
Operator
Class/Model#
Serial#
NCR Contact
Completion Time
PO#/Signature
(if required)
Action (including follow-up
commitments)
Problem
Parts P/N
P/N
P/N
P/N
P/N
P/N
P/N
P/N
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Hardware Records
Hardware Log
Page __________
Customer
Entry
NCR Entry
Service Note
PM
Repair
Upgrade
Date/Time
Date
Incident #
NCR Notified
Start Time
Operator
Class/Model#
Serial#
NCR Contact
Completion Time
PO#/Signature
(if required)
Action (including follow-up
commitments)
Problem
Parts P/N
P/N
P/N
P/N
P/N
P/N
P/N
P/N
E-22
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Hardware Records
Hardware Log
Page __________
Customer
Entry
NCR Entry
Service Note
PM
Repair
Upgrade
Date/Time
Date
Incident #
NCR Notified
Start Time
Operator
Class/Model#
Serial#
NCR Contact
Completion Time
PO#/Signature
(if required)
Action (including follow-up
commitments)
Problem
Parts P/N
P/N
P/N
P/N
P/N
P/N
P/N
P/N
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Hardware Records
Hardware Log
Page __________
Customer
Entry
NCR Entry
Service Note
PM
Repair
Upgrade
Date/Time
Date
Incident #
NCR Notified
Start Time
Operator
Class/Model#
Serial#
NCR Contact
Completion Time
PO#/Signature
(if required)
Action (including follow-up
commitments)
Problem
Parts P/N
P/N
P/N
P/N
P/N
P/N
P/N
P/N
E-24
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Hardware Records
Hardware Log
Page __________
Customer
Entry
NCR Entry
Service Note
PM
Repair
Upgrade
Date/Time
Date
Incident #
NCR Notified
Start Time
Operator
Class/Model#
Serial#
NCR Contact
Completion Time
PO#/Signature
(if required)
Action (including follow-up
commitments)
Problem
Parts P/N
P/N
P/N
P/N
P/N
P/N
P/N
P/N
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Hardware Records
Hardware Log
Page __________
Customer
Entry
NCR Entry
Service Note
PM
Repair
Upgrade
Date/Time
Date
Incident #
NCR Notified
Start Time
Operator
Class/Model#
Serial#
NCR Contact
Completion Time
PO#/Signature
(if required)
Action (including follow-up
commitments)
Problem
Parts P/N
P/N
P/N
P/N
P/N
P/N
P/N
P/N
E-26
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Software Records
Software Records
This section is for recording and maintaining software performance and
service records. These records allow the system user and support associates to
get important information to ensure successful operation of the system.
Note: To maintain accurate records, it is essential that the customer complete
all customer entry portions of the Software Product Log or the System
Software Log when placing a support call.
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Software Records
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E-28
System Support Log
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Software Records
Software Product Log
Name of Software Package ____________________ Page __________
System
Serial
Product
Number
Number
Sales
Order
Operating
System
Shipped
Initial
Date
Warranty
Code
Shipped
Date
Installed
Revision
Update
Patch
Revision
Level
Product
Name
Sales
Order
#
Name
of
Install
er
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Software Records
Software Product Log
Name of Software Package ____________________ Page __________
System
Serial
Product
Number
Number
Sales
Order
Operating
System
Shipped
Initial
Date
Warranty
Code
Shipped
Date
Installed
Revision
Update
Patch
Revision
Level
Product
Name
Sales
Order
#
Name
of
Install
er
E-30
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Software Records
Software Product Log
Name of Software Package ____________________ Page __________
System
Serial
Product
Number
Number
Sales
Order
Operating
System
Shipped
Initial
Date
Warranty
Code
Shipped
Date
Installed
Revision
Update
Patch
Revision
Level
Product
Name
Sales
Order
#
Name
of
Install
er
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Software Records
Software Product Log
Name of Software Package ____________________ Page __________
System
Serial
Product
Number
Number
Sales
Order
Operating
System
Shipped
Initial
Date
Warranty
Code
Shipped
Date
Installed
Revision
Update
Patch
Revision
Level
Product
Name
Sales
Order
#
Name
of
Install
er
E-32
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Software Records
System Software Log
Page __________
Customer Entry
NCR Entry
Date/Time NCR
Notified
Date
Start Time
NCR
Contact
Operator
Resolution
Software Version
Nickname
PICS ID#
Problem
(symptom,
failure#, error#)
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Software Records
System Software Log
Page __________
Customer Entry
NCR Entry
Date/Time NCR
Notified
Date
Start Time
NCR
Contact
Operator
Resolution
Software Version
Nickname
PICS ID#
Problem
(symptom,
failure#, error#)
E-34
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Software Records
System Software Log
Page __________
Customer Entry
NCR Entry
Date/Time NCR
Notified
Date
Start Time
NCR
Contact
Operator
Resolution
Software Version
Nickname
PICS ID#
Problem
(symptom,
failure#, error#)
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Software Records
System Software Log
Page __________
Customer Entry
NCR Entry
Date/Time NCR
Notified
Date
Start Time
NCR
Contact
Operator
Resolution
Software Version
Nickname
PICS ID#
Problem
(symptom,
failure#, error#)
E-36
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Software Records
System Software Log
Page __________
Customer Entry
NCR Entry
Date/Time NCR
Notified
Date
Start Time
NCR
Contact
Operator
Resolution
Software Version
Nickname
PICS ID#
Problem
(symptom,
failure#, error#)
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Software Records
System Software Log
Page __________
Customer Entry
NCR Entry
Date/Time NCR
Notified
Date
Start Time
NCR
Contact
Operator
Resolution
Software Version
Nickname
PICS ID#
Problem
(symptom,
failure#, error#)
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Software Records
System Software Log
Page __________
Customer Entry
NCR Entry
Date/Time NCR
Notified
Date
Start Time
NCR
Contact
Operator
Resolution
Software Version
Nickname
PICS ID#
Problem
(symptom,
failure#, error#)
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Software Records
System Software Log
Page __________
Customer Entry
NCR Entry
Date/Time NCR
Notified
Date
Start Time
NCR
Contact
Operator
Resolution
Software Version
Nickname
PICS ID#
Problem
(symptom,
failure#, error#)
E-40
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Current System Configuration
Current System Configuration
This section is for recording and maintaining information about system
components and peripherals.
Complete the following on the forms provided in this section:
•
•
•
Adapter board locations
System equipment list
Hardware configuration report (a printout of current system I/O
configuration)
Adapter Board Locations
Record the physical location of each adapter board installed in the CPU.
System Equipment List
This list provides a convenient location to record the serial numbers,
class/model numbers, and location of system equipment.
Hardware Configuration Report
As you make changes in the system, make a listing of the system’s current I/O
configuration in this section.
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Current System Configuration
Adapter Board Locations
Record information about each adapter board installed in your system.
PCI Slot 1
PCI Slot 2
PCI Slot 3
PCI Slot 4
PCI Slot 5 Shared
EISA Slot 3 Shared
EISA Slot 2
EISA Slot 1
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Current System Configuration
System Equipment List
Page __________
Physical
Path
LDEV or LU
Number
Device
Model
Device
Serial
Description Location /
Phone
Number
Number
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Current System Configuration
System Equipment List
Page __________
Physical
Path
LDEV or LU
Number
Device
Model
Device
Serial
Description Location /
Phone
Number
Number
E-44
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Current System Configuration
Hardware Configuration
As you make changes in the system, make a listing of the system’s current I/O
configuration in this section.
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Preventive Maintenance
Preventive Maintenance
This section is for entering preventive maintenance activities.
The primary purpose of preventive maintenance is to keep unscheduled
interruptions to a minimum. Following a well-planned preventive maintenance
program can help you maintain a high level of system performance at a
minimum cost.
This section provides the following information and forms:
•
•
•
•
General customer preventive maintenance guidelines
General customer preventive maintenance procedures
Preventive Timetable Worksheets
Forms for recording preventive maintenance reference manuals and
procedures
It is important for you to perform preventive maintenance on a regular basis.
This section includes a form for listing the materials and equipment required
to perform preventive maintenance on each piece of equipment and a brief
description of the procedure.
You should establish a preventive maintenance schedule when the system is
installed. Take the environment into consideration. For example, if you have
an extremely dusty environment, the system will require more frequent
cleaning. Use the Preventive Timetable Worksheets provided to record the
schedule.
General Customer Preventive Maintenance Guidelines
General customer preventive maintenance guidelines are as follows:
Central Processor Unit (CPU)
Clean CPUs on a regular basis to prevent heat build-up due to dust on
electronic components. Use a high quality cleaner prescribed for computer
equipment.
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Preventive Maintenance
Disk Drives
Check the preventive maintenance procedures listed in the documentation that
came with your disk drive.
Tape Drives
Clean the magnetic tape path at regular intervals to remove oxide build-up,
especially on the read/write head. Use only the prescribed cleaning fluids to
clean the tape path. Improper use of non-prescribed cleaners can leave residue
that can increase tape read/write errors and damage the tape drive and tapes.
Use only high quality tapes. Use of poor quality tapes can lead to loss of data
and damage to the tape drive.
Plotters
Clean plotters on a regular basis. Check the preventive maintenance
procedures listed in the documentation that came with your plotter.
Terminals and PCs
Clean terminals and PCs and replace batteries on a regular basis. If battery
replacement is necessary, follow the procedures in the documentation that
came with your terminal or PC.
General Customer Preventive Maintenance Procedures
Use this list as a guide only. Refer to the documentation that came with
individual devices for specific procedures.
•
Review and investigate any problems logged in the Hardware Log since
the past preventive maintenance.
•
•
Review the System Software Log files.
Inspect the equipment. Check all lamps, indicators, switches, controls,
fans, blowers, and air filters. Replace worn parts if necessary.
•
•
Observe the operation of the equipment.
Run the self-test diagnostic.
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Preventive Maintenance
•
•
•
•
Clean device exterior surfaces.
Check only those adjustments known to require periodic attention.
Provide users with feedback about overall system performance.
Record the preventive maintenance information on the appropriate
Hardware Log.
E-48
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Preventive Maintenance
Preventive Maintenance Timetable Worksheet
Year __________
Product
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Time Required
Scheduled Date
Scheduled Time
CE or Customer
Initial
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Preventive Maintenance
Preventive Maintenance Timetable Worksheet
Year __________
Product
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Time Required
Scheduled Date
Scheduled Time
CE or Customer
Initial
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Preventive Maintenance
Preventive Maintenance Reference Sheet
Device
Name
Special Tools,
Equipment, and
Materials
Preventive Maintenance
Procedure
Reference
Manual
(Title, Part #,
and Page #)
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Preventive Maintenance
Preventive Maintenance Reference Sheet
Device
Name
Special Tools,
Equipment, and
Materials
Preventive Maintenance
Procedure
Reference
Manual
(Title, Part #,
and Page #)
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Installation Records
Installation Records
This section is for attaching information about the parts and configuration of
the system as it was shipped from the factory.
Attach documents here such as packing lists, hardware configuration records,
and software installation records.
Note: After the system is installed, complete the “Current System
Configuration” section earlier in this appendix.
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Customer Support Agreement
Customer Support Agreement
Attach a copy of your current customer support agreement here.
E-54
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List of NCR Support Telephone Numbers
List of NCR Support Telephone Numbers
This section contains support telephone numbers for the United States and
other areas of the world.
NCR Faxback System
Call the NCR Faxback system at 1-803-939-2082 to receive a free faxed list
of the latest information available. The information you need may be
available through this fax system.
United States Support
In the United States, call the NCR General Purpose Global Support Center.
NCR UNIX SVR4 MP-RAS
1-800-543-9935
1-800-469-4668
Other Supported Network Operating Systems
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List of NCR Support Telephone Numbers
Other Areas Support
Toll numbers are marked with an asterisk (*). Toll-free numbers are
unavailable in those areas.
Country
Number
Country
Number
Australia
Austria
1-800-069-238
06-605722
Luxembourg-FR
Malaysia
0800-2998
800-5067
Belgium-FRA
Belgium-NED
Canada
Cyprus
0800-71252
Netherlands
New Zealand
Norway
06-0225121
0800-71253
0-800-445-337
800-11351
1-800-387-7557
080-92252
Philippines
Poland
1-800-611-0037
31-35-687-6023*
05-05313334
10-800-3571
31-35-687-6026*
31-35-687-6031*
800-616-1271
800-995009
Denmark
Dubai
800-18422
31-35-687-6032*
31-35-687-6033*
31-35-687-6022*
05-917938
Portugal
Egypt
PRC
Finland
Russia
France
Saudi Arabia
Singapore
South Africa
Spain
Germany
Greece
0130-815252
00800-311252
800-3353
Hong Kong
India
900-983152
61-2-935-3992*
001-800-61-850
1-800-553110
177-3103708
0078-61-1-0483
31-35-687-6034*
0800-5242
Sweden
020-795830
Indonesia
Ireland
Switzerland
Taiwan
155-7703
0080-611-196
001-800-6115-071
0800-963969
1-800-774-7406
31-35-687-6042*
Israel
Thailand
Korea
United Kingdom
United States
Zimbabwe
Lebanon
Luxembourg-GE
E-56
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SCSI D-2
A
AFlash BIOS 5-3
Air flow See Ventilation
Auto-configuration mode 4-10
EISA
expansion boards 3-15
using the EISA configuration
utility 5-5
Error messages B-2
correcting error conditions B-6
software B-3
B
BIOS 3-3
system B-4
Expansion boards
EISA 3-15
C
CMOS B-4
Communication
settings 4-8
Connector functions 2-13
CPU 2-10, 3-3
identifying 3-15
5-14
ISA 3-15
PCI 3-15
D
F
Date and time 4-5, 5-8
Documentation 1-3
Drives
Fast boot mode 4-11
configuring diskette drives 4-6
configuring IDE hard disk
drives 4-7
hard disk drive types 4-31
installing 3-18
H
Help 1-4
Hot plug backplane D-2
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Index
I
P
PCI
IDE
enhanced IDE features 4-9
adapters 3-14
ISA See also Non-PnP ISA
expansion boards 3-15
expansion boards 3-15
installing PCI devices 3-13
IRQ setting 4-15
PCI-to-PCI bridge feature 3-12
system configuration 4-15
VGA palette snoop 4-16
J
Jumper settings 2-12
Positioning the system 2-6
Power management mode 4-21
M
Memory
ECC/parity mode selection 4-13
external cache 4-13
installing and removing
SIMMs 3-7
Rear panel
features 2-5
internal cache 4-13
large memory support mode 4-9,
4-10
memory at 15 MB - 16 MB 4-14
memory test 4-10
S
Sample configurations C-2
RAID C-13
standard C-3
second-level cache 2-10
shadow RAM 4-13
SIMM sockets 3-5
upgrading video memory 3-11
SCSI
drives D-2
feature 4-17
feature 3-14
configurations D-2
Security 4-23
power-on password 4-28
setup password 4-27
Support telephone numbers E-55
System board 2-10, 3-3
System features 2-3
N
Non-PnP ISA
assigning IRQ and DMA
channels 4-19
card configuration 4-18
expansion ROM region 4-19
I/O region 4-20
Num lock after boot 4-10
Index-2
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Index
V
Ventilation 2-7
NCR S26 Hot Plug Server User Guide
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Index
Index-4
NCR S26 Hot Plug Server User Guide
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