NCR Home Theater Screen NCR 5972 User Manual

NCR 5972 2x20 Customer  
Display  
Release 2.0  
Userʹs Guide  
BD201372A  
Issue F  
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Preface  
This manual is for hardware installer/service personnel, system  
integrators, field engineers, and programmers.  
Safety Requirements  
Warning: This device does not contain any user serviceable parts  
and should only be serviced by a qualified service technician.  
Caution: This device should only be powered by a (SELV) Safety  
Extra Low Voltage power supply source with an available power level  
of 5 amperes or less, and suitable for the country of installation. The  
power source must be certified by the appropriate safety agency for the  
country of installation.  
Le matériel doit être reliés electriquement au circuit å Très Basse  
Tension de Sécurité (TBTS) ayant une limite de 5 ampères  
correspondant de façon satisfaisante et acceptable dans le pays où le  
matériel doit être installé. Le source d’alimentation doit être approvée  
par une agence de normalisation appropriée et acceptable dans le pays  
où le matériel doit être installé.  
Caution: For continued protection against risk of fire, replace only  
with the same type and ratings of fuse.  
Pour prévenir et vous protéger contre un risque de feu, remplacer la  
fusible avec une autre fusible de même type, seulement.  
Caution: The power supply cord is used as the main disconnect  
device. Ensure that the socket outlet is located/installed near the  
equipment and is easily accessible.  
Le cordon d’alimentation est utilisé comme interrupteur général. La  
prise de courant doit etrê située ou installée a proximité du matériel et  
être facile d’accés.  
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0-2 Chapter 1: Introduction  
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Chapter 1: Introduction  
Models ....................................................................................................11  
Features ..................................................................................................11  
Chapter 2: Site Preparation  
Electrical Environment.........................................................................27  
VFD AC Power Requirements......................................................27  
VFD DC Power Requirements......................................................27  
LCD AC Power Requirements......................................................27  
LCD DC Power Requirements......................................................27  
Operational Environment....................................................................27  
System Configuration ....................................................................27  
Mounting Hole Dimensions................................................................28  
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0-4 Chapter 1: Introduction  
Chapter 3: Installation  
Installation Procedures..................................................................33  
NCR 5952/5962 Integrated Mount ...........................................33  
Set Display State On.......................................................................46  
Set Low Power State On ................................................................46  
Enable Cursor..................................................................................47  
Disable Cursor ................................................................................47  
Set Screen Save Blank.....................................................................48  
Set Screen Save Walk .....................................................................48  
Turn On Screen Save......................................................................49  
Disable Screen Save Option ..........................................................49  
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Read Display ID Byte...................................................................413  
Read Display ID String................................................................414  
Chapter 5: Service  
Safety Requirements.............................................................................51  
Servicing the Display............................................................................53  
Normal Operation ..........................................................................53  
Troubleshooting Procedures.........................................................53  
Servicing the VFD or LCD.............................................................54  
Cleaning the Display......................................................................56  
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0-6 Chapter 1: Introduction  
Revision Record  
Issue Date  
Remarks  
A
B
Feb 97  
First issue  
Nov 98  
Mar 99  
Jan 03  
Update to include 59721100  
C
D
Added 5963 Integrated Display Mount  
Removed 59722x00 model. Added dimension  
information.  
E
F
Feb 03  
Added character sets.  
June 03  
Added new LCD models  
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Chapter 1: Introduction 0-7  
Radio Frequency Interference Statements  
Federal Communications Commission (FCC)  
Information to User  
This equipment has been tested and found to comply with the limits for a Class A  
digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide  
reasonable protection against harmful interference when the equipment is operated in  
a commercial environment. This equipment generates, uses, and can radiate radio  
frequency energy and, if not installed and used in accordance with the instruction  
manual, may cause harmful interference to radio communications. Operation of this  
equipment in a residential area is likely to cause interference in which case the user  
will be required to correct the interference at his own expense.  
NCR is not responsible for any radio or television interference caused by unauthorized  
modification of this equipment or the substitution or attachment of connecting cables  
and equipment other than those specified by NCR. The correction of interference  
caused by such unauthorized modification, substitution or attachment will be the  
responsibility of the user. The user is cautioned that changes or modifications not  
expressly approved by NCR may void the user’s authority to operate the equipment.  
Canadian Department of Communications  
This digital apparatus does not exceed the Class A limits for radio noise emissions  
from digital apparatus set out in the Radio Interference Regulations of the Canadian  
Department of Communications.  
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les  
limites applicables aux appareils numériques de la classe A prescrites dans le  
Règlement sur le brouillage radioélectriques édicté par le ministrère des  
Communications du Canada.  
Voluntary Control Council For Interference (VCCI)  
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0-8 Chapter 1: Introduction  
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Chapter 1: Introduction  
Models  
The NCR 5972 Customer Display is designed to be an optional display  
device for the NCR retail terminals. It can also serve as a display for  
any industrystandard PC. It is a Vacuum Fluorescent Display (VFD).  
59721000 2x20 VFD (Light Gray)  
59721100 2X20 VFD (Dark Gray, Low Post Mount)  
59721200 2x20 VFD (Light Gray, Euro Symbol)  
59721300 2x20 VFD (Dark Gray, Low Post Mount)  
59721400 2x20 VFD (Charcoal Gray, Low Post Mount)  
59722400 2x20 LCD (Light Gray, 1m Cable)  
59722500 2x20 LCD (Light Gray, 4m Cable)  
Features  
VFD Models  
Hardware  
Parallel I/F or EIA232 I/F support  
The components for both interfaces are populated on one  
printed circuit board. Both interfaces are active, though only  
one interface can be physically connected at a time. The display  
communicates via the interface connected to it.  
Socket for 32K of PROM for additional character sets  
Cables  
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1-2 Chapter 1: Introduction  
Power Supply  
Mounting Options  
ƒ
ƒ
ƒ
Table Mount, Light Gray, 16in. Post  
Table Mount , Light Gray, 8in. Post  
Table Mount, Light Gray, No Post  
Remote Mount, 8in. Post, Light Gray  
Remote Mount, 8in. Post, Dark Gray  
Integrated Mount , Telescoping Post, Charcoal Gray for 7458  
Integrated Mount, Telescoping Post, Light Gray for 5964  
Integrated Mount, Telescoping Post, Light Gray  
No Mount  
Software  
VFD control of 7x9 pixel characters  
Parallel I/F  
EIA232 Serial I/F (9600 BPS, 8 bit character, no parity, 1 stop bit)  
Diagnostics  
Support for 19 character sets  
3 Character sets in base unit  
Code Page 858 (International)  
Katakana  
Code Page 866 (Cyrillic)  
Socket allows for support of up to 16 additional character sets  
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Chapter 1: Introduction 1-3  
LCD Models  
Hardware  
Cables  
Power Supply  
Mounting Options  
ƒ
ƒ
ƒ
Table Mount, Light Gray, 16in. Post  
Table Mount, Light Gray, 8in. Post  
Table Mount, Light Gray, No Post  
Remote Mount, 8in. Post, Light Gray  
Integrated Mount, Telescoping Post, Light Gray for 5964  
Integrated Mount, Telescoping Post, Light Gray  
No Mount  
Software  
Powered RS232 I/F  
Diagnostics  
1 Character set in base unit  
Code Page 858 (International)  
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1-4 Chapter 1: Introduction  
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Chapter 2: Site Preparation  
This chapter describes the installation process including site  
considerations, operating conditions, mounting options, and  
connections.  
Physical Environment  
The working range, storage, and transit environments are presented in  
the following tables.  
Working Range  
Condition  
Range  
Temperature  
10°C to 40°C (50°F to 104°F)  
10°C (18°F) / Hour  
20% to 80% (No Condensation)  
10% / hour  
Temperature Change  
Humidity Range  
Humidity Change  
Barometric Pressure  
105,000 Pa to 69000 Pa  
Note: Condensation may occur when equipment is transferred from  
cold to warm areas during shipment. The equipment design shall  
permit operation after condensation has occurred, a drying out process  
has been accomplished, and the equipment stabilized to the operating  
environment.  
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2-2 Chapter 2: Site Preparation  
Storage Environment  
For periods up to three months:  
Condition  
Range  
Temperature  
Humidity  
Barometric Pressure  
10°C to 50°C (14°F to 120°F  
10% to 90% RH  
105,000 to 70,000 Pa  
Transit Environment  
For periods up to one week:  
Condition  
Range  
Temperature  
Humidity  
40° to 60°C (40°F to 140°F)  
5% to 95% RH  
Barometric Pressure  
105,000 to 70,000 Pa  
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Chapter 2: Site Preparation 2-3  
Dimensions  
VFD Models  
Desktop Mount  
262 mm  
30 mm  
(10.3 in.)  
(1.2 in.)  
119 mm  
(4.7 in.)  
162 mm  
(6.4 in.)  
173 mm  
(6.8 in.)  
178 mm  
(7.0 in.)  
17241  
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2-4 Chapter 2: Site Preparation  
16-Inch Post  
30 mm  
(1.2 in.)  
262 mm  
(10.3 in.)  
119 mm  
(4.7 in.)  
561 mm  
(22.1 in.)  
95 mm  
(3.75 in.)  
95 mm  
(3.75 in.)  
15708  
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Chapter 2: Site Preparation 2-5  
8-Inch Post  
262 mm  
(10.3 in.)  
30 mm  
(1.2 in.)  
356 mm  
(14.1 in.)  
119 mm  
(4.7 in.)  
356 mm  
(14.1 in.)  
95 mm  
95 mm  
(3.75 in.)  
(3.75 in.)  
20131a  
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2-6 Chapter 2: Site Preparation  
LCD Models  
Desktop Mount  
178 mm  
(7.0 in.)  
30 mm  
(1.2 in.)  
68 mm  
(2.6 in.)  
139 mm  
(5.5 in.)  
178 mm  
(7.0 in.)  
173 mm  
(6.8 in.)  
15412  
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Chapter 2: Site Preparation 2-7  
Electrical Environment  
VFD AC Power Requirements  
120 VAC, 60 Hz (US, Canada, and others) via a wall mount power  
supply  
90264 VAC, 5060 Hz via a Universal Input power supply  
VFD DC Power Requirements  
10 VDC to 14VDC (0.8 A max. at 12VDC)  
LCD AC Power Requirements  
No AC P/S available. The LCD receives power from the host via a  
powered RS232 connector.  
LCD DC Power Requirements  
10.6VDC to 13VDC (160mA max at 12VDC)  
Operational Environment  
System Configuration  
The VFD communicates with the host via the parallel port or EIA232  
serial port of the host. Both interfaces are active at the same time. The  
display does not need to know which cable it is connected to.  
However, both interface cables cannot be connected to the unit at the  
same time.  
The LCD communicates with the host via the serial port only.  
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2-8 Chapter 2: Site Preparation  
Mounting Hole Dimensions  
Mounting hole dimensions for routing cables from the Customer  
Display to a host terminal are explained as follows.  
2x20 Customer Display Parallel Cable (VFD)  
P/N  
Meters  
Feet  
Corp. ID No.  
Type  
Remote  
Integrated  
497-0405676  
497-0405677  
4.0  
0.7  
13.1  
2.2  
1416-C278-0040  
1416-C278-0006  
25-Pin  
D-Shell  
Plug  
24-Pin  
Minifit  
Plug  
8-Pin  
Microfit  
Plug  
P1  
P3  
55 mm (2.25 in.) Dia.  
32 mm (1.25 in.) Dia.  
P2  
16728  
19 mm (0.75 in.) Dia.  
2x20 Customer Display Serial Cable (VFD)  
P/N  
Meters  
Feet  
Corp. ID No.  
Type  
Remote  
Integrated  
497-0405679`  
497-0405678  
4.0  
0.7  
13.1  
2.2  
1416-C279-0040  
1416-C279-0006  
497-0405679 (4.0 m)  
P3  
P1  
P2  
55 mm (2.25 in.) Dia.  
32 mm (1.25 in.) Dia.  
16726  
19 mm (0.75 in.) Dia.  
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Chapter 2: Site Preparation 2-9  
2x20 Customer Display Serial Cable (LCD)  
P/N  
Meters  
Feet  
Corp. ID No.  
Type  
Remote  
Integrated  
497-0407636  
497-0407637  
4.0  
0.7  
13.1  
2.2  
1416-C278-0040  
1416-C278-0006  
9-Pin  
D-Shell  
Receptacle  
24-Pin  
Minifit  
Plug  
8-Pin  
Microfit  
Plug  
P1  
55 mm (2.25 in.) Dia.  
P3  
P2  
32 mm (1.25 in.) Dia.  
16727  
19 mm (0.75 in.) Dia.  
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2-10 Chapter 2: Site Preparation  
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Chapter 3: Installation  
Installing the Customer Display  
SELV Power Source Warning  
This device should only be powered by a (SELV) Safety Extra Low  
Voltage power supply source with an available power level of 5  
amperes or less, and suitable for the country of installation. The power  
source must be certified by the appropriate safety agency for the  
country of installation.  
Le matériel doit être reliés electriquement au circuit å Très Basse  
Tension de Sécurité (TBTS) ayant une limite de 5 ampères  
correspondant de façon satisfaisante et acceptable dans le pays où le  
matériel doit être installé. Le source d’alimentation doit être approvée  
par une agence de normalisation appropriée et acceptable dans le pays  
où le matériel doit être installé.  
Warning: This device does not contain any user serviceable parts  
and should only be serviced by a qualified service technician.  
Caution: For continued protection against risk of fire, replace only  
with same type and rating of fuse.  
The fuse is designated F1 in the Vacuum Fluorescent Display.  
Pour ne pas compromettre la protection contre les risques d’incendie,  
remplacer par un fusible de même type et de même caractéristiques  
nominales.  
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3-2 Chapter 3: Installation  
Caution: The power supply cord is used as the main disconnect  
device. Ensure that the socket outlet is located/installed near the  
equipment and is easily accessible.  
Le cordon d’alimentation est utilisé comme interrupteur général. La  
prise de courant doit etrê située ou installée a proximité du matériel et  
être facile d’accés.  
Installation Goal  
The goal for installing the NCR 5972 Customer Display is for a  
reasonably trained operator or store manager to fully install the  
terminal in less than 15 minutes.  
To qualify as reasonably trained an installer or store manager must be  
fluent with the terminology and basic technology of PC hardware and  
software. This level of knowledge can typically be found in an  
individual who has installed several PC systems, and who routinely  
uses a PC for personal or business computing.  
Cable Requirements  
Cable choices group:  
Integrated Parallel Cable (0.6 m length cable) (VFD only)  
Remote Parallel Cable (4.0 m length cable) (VFD only)  
Integrated EIA232 Serial Cable (0.6 m length cable) (VFD only)  
Remote EIA 232 Serial Cable (4.0 m length cable) (VFD only)  
Integrated Powered EIA232 Cable (1.0m length cable) (VFD only)  
Remote Powered EIA232 Serial Cable (4.0m length cable) (VFD  
only)  
Integrated Powered EIA232  
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Chapter 3: Installation 3-3  
Power Supply Choices  
Power Supply Choices Group:  
No Power Supply for 7452/7453 applications  
Universal Input Power Supply Adapter; 90264 VAC, 5060 Hz;  
(VFD only)  
Installation Procedures  
Not all models are supported for every NCR retail terminal. For  
specific installation instructions see the appropriate retail terminal  
Hardware User’s Guide.  
NCR 5952/5962 Integrated Mount  
Touch Screen  
2 x 20 Customer Display  
(Post-Mounted)  
12682  
See the NCR 5952 Wedge DynaKey User’s Guide (BD201370A), or NCR  
5962 Wedge Touch Screen User’s Guide (BD201371B) for procedures  
how to install the integrated mount.  
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3-4 Chapter 3: Installation  
RS-232 Serial Interface  
You can connect the Customer Display to one of the host terminal 9pin  
serial connector. Configure the terminal serial port as follows:  
9600 baud  
8 data bits  
1 start bit  
No parity  
1 stop bit  
HalfDuplex  
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Chapter 3: Installation 3-5  
Diagnostics  
The 5972 Customer Display has internal Power Up Diagnostics that  
occur soon after powerup or if a Reset Display command is received  
from the host software.  
When the hardware is powered down, all registers and memory are  
lost. No recovery is possible.  
The Power Up Diagnostics include the following tests:  
Microcontroller test  
External character PROM test (VFD only)  
Pixel Number Display  
Micro-controller Test  
For serial communications, the CTS line is set in a Marking condition  
(negative voltage) at the start of the test. For VFD parallel  
communications, the Busy line is set active at the start of the test. The  
first test is the Microcontroller test which checks operation at the  
Microcontroller.  
If an error is discovered, testing halts, and the firmware begins  
executing a forever do nothing loop. No response is sent to the host. If  
the Microcontroller Test passes, the CTS and Busy line exception  
conditions are lifted.  
External Memory Test Character (VFD Only)  
A separate test is performed on the external character PROM, if it  
exists. The PROM status is noted and saved for terminal retrieval later  
using the Reset command.  
If an error is discovered, all character sets stored in the PROM are  
considered invalid, and any command received attempting to switch to  
one of these character sets is treated as an invalid command and  
ignored.  
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3-6 Chapter 3: Installation  
Pixel Test  
All Pixels are turned on for two seconds. The unit does not have the  
capability to determine if it passes this pixel test. You must visually  
examine the display for any pixel failure.  
Firmware Part Number Display  
The current firmware part number of the unit is displayed for two  
seconds.  
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Chapter 4: Programming Set Up  
Firmware and software function descriptions for the NCR 5972 Retail  
Display are presented in this chapter.  
Host/Retail Display Command Interface  
The Retail Display accepts two types of data: display data and  
command data. If a byte received from the host is any character except  
the ESC (0x1B) character, it is processed as a character and displayed  
on the Retail Display. If an ESC character (0x1B) is received, the  
subsequent byte(s) is processed as a command. If the subsequent byte  
is an invalid command it is ignored. If an ESC is received, but no  
command byte is received immediately, the firmware waits forever if  
need be and uses the next received byte(s) to complete the command.  
Note: Each command consists of at least two bytes. The first byte  
(0x1B) is a command identifier indicating the next byte(s) is a  
command byte. The command byte may be followed by parameter  
or data bytes depending on the command. Also note that the ESC  
character can be displayed by using the Display ESC Character  
command.  
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4-2 Chapter 4: Programming Set Up  
Retail Display Commands  
The following table describes the Retail Display commands supported:  
Command  
Function  
1B 01  
Reset Display  
1B 02  
1B 04  
1B 05  
1B 06  
1B 07  
1B 08  
1B 09  
1B 0A  
1B 0B  
1B 0C  
1B 0D  
1B 0E  
1B 0F  
1B 10  
1B 11  
1B 12  
1B 13  
1B 17  
1B 18  
1B 19  
Erase Display  
Set Diagnostic State On  
Set Display State On  
Set Low Power State On (Default)  
Enable Cursor  
Disable Cursor (Default)  
Set Screen Save Blank  
Set Screen Save Walk (Default)  
Turn On Screen Save  
Disable Screen Save Feature  
Enable Character Blink  
Disable Character Blink (Default)  
Move Cursor Left  
Move Cursor Right  
Move Cursor Up  
Move Cursor Down  
Set Cursor Position  
Brightness Adjustment (Default 5)1  
Read Display ID  
Read Display Part Number  
1
This command is not supported by the LCD. The only action taken is to  
take the display out of Screen Save.  
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Chapter 4: Programming Set Up 4-3  
Command  
Function  
1B 1B  
Display ESC Character  
Select Character Set 1 (Default)  
1
1B 20  
1B 21  
1B 22  
1B 23  
1B 24  
1B 25  
1B 26  
1B 27  
1B 28  
1B 29  
1B 2A  
1B 2B  
1B 2C  
1B 2D  
1B 2E  
1B 2F  
1B 30  
1B 31  
1B 32  
1
Select Character Set 2  
1
Select Character Set 3  
1
Select Character Set 4 (External ROM required)  
Select Character Set 5 (External ROM required)  
Select Character Set 6 (External ROM required)  
Select Character Set 7 (External ROM required)  
Select Character Set 8 (External ROM required)  
Select Character Set 9 (External ROM required)  
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Select Character Set 10 (External ROM required)  
Select Character Set 11 (External ROM required)  
Select Character Set 12 (External ROM required)  
Select Character Set 13 (External ROM required)  
Select Character Set 14 (External ROM required)  
Select Character Set 15 (External ROM required)  
Select Character Set 16 (External ROM required)  
Select Character Set 17 (External ROM required)  
Select Character Set 18 (External ROM required)  
Select Character Set 19 (External ROM required)  
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4-4 Chapter 4: Programming Set Up  
Reset Display  
Format: 1B 01  
Returns: xx yy zz  
where xx is the Microcontroller status:  
00 = OK  
If a failure occurs, testing halts, and the firmware begins  
executing a loop as described in the Internal Power UP  
Diagnostics section in the Installation chapter.  
where yy is the External Character PROM status:  
00 = Not present (Always 00 for LCD)  
01 = OK, present  
FF = Failure  
where zz is the number (in hex) of character sets available in the  
External Character PROM  
00 = 10 (Always 00 for LCD)  
Description: This command executes the powerdown powerup  
diagnostic sequence. The communication lines (CTS for serial,  
BUSY for parallel) are placed in an exception condition (see the  
Internal Power UP Diagnostics section in the Installation chapter). The  
Microcontroller test consists of a checksum test on the ROM and a  
write/read test on the RAM. A checksum test is also performed on  
the External Character PROM that holds any userdefined  
characters sets (This does not apply to the LCD).  
After executing the command, the three status bytes (see above) are  
sent to the host, the display screen is cleared, the cursor moves to  
the 0 position, communication line exception conditions are  
cleared, and all registers and variables are initialized. Note that the  
screen is cleared during this command. If a host needs previous  
data redisplayed, the host must resend the previous data after this  
command has completed.  
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Chapter 4: Programming Set Up 4-5  
Erase Display  
Format: 1B 02  
Description: This command clears all of the displayed characters  
by writing a space to each display position. A space is defined as  
character 0x20 of the current character set. The cursor moves to the  
0 position.  
Set Diagnostic State On  
Format: 1B 04  
Description: This state is exclusive from the On and Low Power  
States. This command causes the firmware to display the current  
firmware part number of the device for five seconds, and then step  
through each installed 256character set (default and userdefined)  
displaying one character at a time on all 40 display positions at a  
rate of about one character per second. The firmware starts with the  
currently selected character set, and then displays all of the  
characters from the other sets the same way. This continues until  
one of the other state commands is performed. Prior display data is  
saved and can be restored before sending the Set Display State On.  
Note: The LCD only has one character set.  
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4-6 Chapter 4: Programming Set Up  
Set Display State On  
Format: 1B 05  
Description: This state is used for normal runtime conditions.  
This operation instructs the firmware to leave one of the other  
states and begin performing normal refresh operations. There may  
be a slight delay before the Vacuum Fluorescent Display (VFD)  
reaches the specified brightness setting when exiting the Low  
Power State. This delay should not exceed 1 second from the time  
the command is received until the time the VFD reaches the  
specified brightness.  
The Screen Save feature may be in force during the Display On  
state. This means that after about five minutes of no new display  
activity, the Screen Save feature could take over and cause the  
display to go blank or begin walking from right to left.  
Set Low Power State On  
Format: 1B 06  
Description: This state is used to reduce Retail Display power  
consumption and extend the life of the Retail Display VFD. Power  
is removed from the display, but the Retail Display controller is still  
fully operational and continues to accept commands. This  
command causes the firmware to blank or turn off the Retail  
Display. Display data can be processed while the display is in the  
Low Power State, but it does not appear until the Low Power State  
is changed. The displayed characters are preserved so that upon  
leaving the Low Power State, the display is restored. To leave the  
Low Power State, one of the other state commands must be  
received. This is the default state for the Retail Display after power‐  
up.  
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Chapter 4: Programming Set Up 4-7  
Enable Cursor  
Format: 1B 07  
Description: This command causes a flashing cursor to be used  
whenever the Display On state is in force. When the cursor is  
enabled, the cursor is visible and flashing at the current cursor  
position. The flashing cursor should be visible for 1 second and  
then the character at the cursor position should be visible for 1  
second. The effect is to alternate between the character and the  
cursor. The cursor is defined as character 0X5F of whatever  
character set is currently chosen. For the three supported character  
sets, the cursor is the bottom row of pixels turned on. For a user‐  
defined character set, the cursor is whatever is defined as character  
0X5F of the character set. When the cursor is enabled, it overwrites  
the character at the cursor position. If the cursor is disabled, the  
character at the cursor position is left visible.  
Note: The cursor on the LCD blinks on and off every .5 second.  
The cursor displays concurrently with whatever character may  
already be displayed at the cursor position.  
Disable Cursor  
Format: 1B 08  
Description: This command causes the cursor to be turned off.  
This is the default state for the cursor after powerup.  
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4-8 Chapter 4: Programming Set Up  
Set Screen Save Blank  
Format: 1B 09  
Description: This command is intended to preserve the life of the  
display hardware unit. The firmware maintains a fiveminute timer  
that triggers this feature. The Screen Save feature can be disabled  
through a command from the host software. When the feature is  
not disabled, two specific options exist. The Set Screen Save Blank  
operation causes the display to go blank when the timer expires.  
When the firmware receives the command code, the Screen Save  
mode is canceled, and the fiveminute timer is established. Screen  
Save Blank removes power from the Retail Display, and refreshes  
the display in the same manner as the Set Low Power On  
command. At power up, the timer is established at five minutes,  
and Screen Save Blank is established as a default. The five minute  
timer is not reset by any invalid or incorrect command.  
Set Screen Save Walk  
Format: 1B 0A  
Description: This command causes the visible display to walk  
right to left when the Screen Save timer expires (five minutes). The  
characters on the display appear to walk across the corresponding  
display row from right to left. The two lines in the 2x20 Display  
walk in parallel completely off the left side of the display, and then  
the two lines appear to come back from the right. If the display is  
space filled, then no effect is perceived even though the walking is  
taking place. The Screen Save Blank mode is the default mode after  
power up.  
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Chapter 4: Programming Set Up 4-9  
Turn On Screen Save  
Format: 1B 0B  
Description: This command causes one of the screen save  
functions (Set Screen Save Blank or Set Screen Save Walk) to  
activate immediately rather than waiting for the screen save timer  
to expire. If the Disable Screen Save command is in effect when this  
command is issued, it is canceled, and the screen saver is enabled  
and activated immediately.  
Disable Screen Save Option  
Format: 1B 0C  
Description: The firmware ceases to keep time for the screen save  
activity from the host software, and the display neither goes blank  
nor begins to walk due to inactivity from the host. This command  
can be canceled by the Turn On Screen Save, Set Screen Save Blank,  
and Set Screen Save Walk commands.  
Enable Character Blink  
Format: 1B 0D  
Description: The blink attribute is the only modifier which is  
supported for the display character positions. Each time a new  
character is received, the current setting of the character blink  
operator is adopted as the working attribute for the new character.  
If a new character is received while character blink is enabled, the  
new character blinks. This makes it possible to have a display with  
both blinking and nonblinking characters. For the VFD, the blink  
period is 1 second on and 1 second off. For the LCD, the blink  
period is .5 second on and .5 second off. All characters that are  
blink enabled blink at the same time. The only way to cause an  
existing character to start or stop blinking is to set up the character  
blink operator, move the cursor to the correct character, and resend  
the individual character code.  
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4-10 Chapter 4: Programming Set Up  
Disable Character Blink  
Format: 1B 0E  
Description: This command counteracts the Enable Character  
Blink. The firmware implements all new character codes with an on  
and holding character presentation. On power up, the character  
blink modifier is defaulted to disabled.  
Move Cursor Left  
Format: 1B 0F  
Description: Moves the cursor one position to the left. When the  
cursor is at the left end of the upper line, it moves to the right end  
of the lower line. When the cursor is at the left end of the lower  
line, it moves to the right end of the upper line. The cursor location  
always indicates the position of the next character to be displayed,  
whether the cursor is enabled and blinking or not. After each  
character is displayed, the firmware performs a logical Move  
Cursor Right command.  
Move Cursor Right  
Format: 1B 10  
Description: Moves the cursor one position to the right. When the  
cursor is at the right end of the upper line, it moves to the left end  
of the lower line. When the cursor is at the right end of the lower  
line, it moves to the left end of the upper line. The cursor location  
always indicates the position of the next character to be displayed,  
whether the cursor is enabled and blinking or not. After each  
character is displayed, the firmware performs a logical Move  
Cursor Right command. When the cursor is at the right end of the  
lower line, it moves to the left end of the upper line and operates in  
an Overwrite Mode. The next character sent to the display  
overwrites the character in the left end of the upper line.  
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Chapter 4: Programming Set Up 4-11  
Move Cursor Up  
Format: 1B 11  
Description: Moves the cursor up one line. When the cursor is on  
the upper line, the cursor is moved to the same column on the  
lower line. The cursor location always indicates the position of the  
next character to be displayed, whether the cursor is enabled and  
blinking or not. After each character is displayed, the firmware  
performs a logical Move Cursor Right command.  
Move Cursor Down  
Format: 1B 12  
Description: Moves the cursor down one line. When the cursor is  
on the lower line, the cursor is moved to the same column on the  
upper line. The cursor location always indicates the position of the  
next character to be displayed, whether the cursor is enabled and  
blinking or not. After each character is displayed, the firmware  
performs a logical Move Cursor Right command.  
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4-12 Chapter 4: Programming Set Up  
Move Cursor To Specified Position  
Format: 1B 13nn  
Range: 00nn 27 (hex)  
Description: Moves the cursor to the specified position. Position 0  
is the upper leftmost position, and position 27 is the lower  
rightmost position. Any value outside this range is discarded, the  
command is ignored, and the cursor is moved. The cursor location  
always indicates the position of the next character to be displayed,  
whether the cursor is enabled and blinking or not. After each  
character is displayed, the firmware performs a logical Move  
Cursor Right command. The character positions are shown in the  
following:  
0
0C  
0D 0E 0F  
13  
10 11  
12  
1
2
3
4
5
6
7
8
9
0A 0B  
14 15  
17 18  
1B 1C  
1F 20  
22  
21  
23 24  
16  
19  
25  
26 27  
1D 1E  
1A  
= Character Display Position  
14526  
Character Display Positions  
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Chapter 4: Programming Set Up 4-13  
Brightness Adjustment  
Format: 1B 17nn  
Range: 01nn 05  
Description: Adjusts the brightness of the entire display.  
Individual characters or display positions are not adjusted. On  
power up, the default brightness setting is 5 (100%).  
Nn  
01  
02  
03  
04  
05  
Brightness  
20%  
40%  
60%  
80%  
100%  
Note: This command is not supported by the LCD. The only  
action taken is to take the display out of Screen Save.  
Read Display ID Byte  
Format: 1B 18  
Returns: 0x8A  
Description: This command is a request for the Retail Display to  
return an identifier. The Retail Display returns one byte (0x8A) that  
identifies the Retail Display as a 2x20 with 7x9 dot matrix.  
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4-14 Chapter 4: Programming Set Up  
Read Display ID String  
Format: 1B 19  
Returns: 0x1A, NCR 5972,  
XXX-XXXXXXX”  
Description: where 0x1Ais a 1 byte string length indicator which  
indicates the length of the string that follows the string length  
indicator. For example, 1AH characters are sent after the string  
length indicator. Note: indicates a space character (20H). The  
quotation marks “” are not part of the string and are not returned.  
XXXXXXXXXX represents the current firmware part number.  
Description: This command is a request for the Retail Display to  
return an ASCII string with detailed product information.  
Display ESC Character  
Format: 1B 1B  
Description: This command is a request for the ESC character to  
be displayed at the current cursor position.  
Select Character Set n  
Format: 1B20 - 1B32  
Description: VFD only. This set of commands chooses one of the  
three supported internal character sets or, if an external ROM is  
present, one of up to 16 additional character sets. Character set 1 is  
defined as PC Code Page 858 (International), character set 2 is  
defined as Katakana (Japanese), and character set 3 is defined as  
Code Page 866 (Cyrillic Eastern European). Character sets 4  
through 19 are only valid if an external ROM containing extra  
character sets is present. Character set selection is dynamic. Host  
software can switch between character sets at any time. Switching  
between sets does not erase or change the display. This means  
characters from multiple character sets may be on a display. The  
default character set is number 1, PC Code Page 858 (International).  
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Chapter 4: Programming Set Up 4-15  
Character Sets  
There are three character sets preinstalled.  
Code 858 (International) (VFD and LCD)  
Katakana (VFD only)  
Code 866 (Cyrillic) (VFD only)  
The VFD supports 16 additional character sets of 256 characters each.  
These additional character sets are inside a PROM that plugs into a  
socket on the PCB. All of the characters sets are stored in nonvolatile  
memory.  
Code Page 850 (International)  
000  
001  
002  
003  
004  
005  
006  
....... ....... ....... ....... ....... ..●●●.. ......  
....... .●●●●●. .●●●●●. ....... ....... ..●●●.. ..●●●..  
.......  
.......  
.......  
.......  
.......  
.....●  
...●  
.....●  
.●●●.●  
....●  
●●●●●●● .●●.●●. ...... ..●●●.. .●●●●●.  
●●..●●  
●●●●●●● ..●●●..  
●●..●●  
●●●●●●●  
●●●●●●●  
●●...●● .●●●●●. ..●●●..  
●●●●●●● .●●●●●.  
●●●●●●●  
●●..●● .●●●●●.  
●●●●●●●  
●●●.●●● ..●●●.. ...... ...... ......  
....... .●●●●●. .●●●●●. ...... ....... ...... .●●●●●.  
....... ....... ....... ....... ....... ....... .......  
007  
008  
009  
010  
011  
012  
013  
.......  
.......  
.......  
......  
.●●●●●.  
......  
.......  
.......  
.......  
●●●●●●● .......  
●●●●●●● .......  
●●●●●●● ..●●●..  
●●●.●●● .....  
..........  
●●●.●●● .....  
●●●●●●● ..●●●..  
●●●●●●● .......  
●●●●●●● .......  
●●●●●●● ....... ....... .......  
●●●●●●● ..●●●.. .●●●●●. ...●●..  
●●...●● .....  
.●●●.......  
.●●●..●●●●.. .●●●●●. ......  
.●●●.●  
●●...●●  
●●●●●●● .●●●●.. ......  
........●●●.  
..........●  
..... ...... ......  
.....  
●●●●●●●  
●●●●...  
●●●....  
●●●●●●● ....... ....... .......  
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4-16 Chapter 4: Programming Set Up  
014  
....... ....... ....... ....... ....... ....... .......  
..●●●●● ●....● ●...... ............ ..... .●●●●●●  
015  
016  
017  
018  
019  
020  
.........  
●●●.... ....●●● ..●●●.. .....  
....●  
..●●●●● .....  
●●●●●.. ..●●●●● .●●●●●. .....  
....●  
.....●  
●●...●●  
●●●●●●●  
●●●●●●● ...... ..... .●●●..●  
..........  
●●●.●●● ....  
●●●●●.. ..●●●●● .●●●●●. ....... .....●  
●●●.... ....●●● ..●●●.. ....... .....●  
...... ............ ..... .....●  
●●●.●●●  
....●  
....... ....... ....... ....... ....... ....... .......  
021 022 023 024 025 026 027  
....... ....... ...... ....... ....... ....... .......  
.●●●●●. ....... ..●●●.. ...... ...... ....... .......  
...... ....... .●●●●●. ..●●●.. ...... ...... ......  
.●●●●.. ....... ...... .●●●●●. ...... ....●●. .●●....  
.....  
.●●●●..  
......  
●●●●●●● ...... ...... ......  
●●●●●●● .●●●●●. ...... .●●●●●. ....●●. .●●....  
●●●●●●● ..●●●.. ...... ..●●●.. ...... ......  
●●●●●●●  
●●●●●●●  
●●●●●.. ....... ...... ...... ...... ....... .......  
....... ....... .●●●●●. ....... ....... ....... .......  
028  
029  
030  
031  
032  
033  
034  
....... ....... ...... ....... ....... ....... .●●.●●.  
....... ....... ......  
●●●●●●● ....... ...... .●●.●●.  
...... ....... ..●●●..  
●●●●●●● ....... ..●●●.. .....  
...... ..... ..●●●.. .●●●●●. ....... ..●●●.. .......  
...... ●●●●●●● .●●●●●. .●●●●●. ....... ...... .......  
...... ..... .●●●●●. ..●●●.. ....... ...... .......  
●●●●●●● .......  
....... .......  
●●●●●●● ..●●●.. ....... ....... .......  
●●●●●●● ...... ....... ...... .......  
....... ....... ....... ...... ....... ....... .......  
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Chapter 4: Programming Set Up 4-17  
035  
036  
037  
038  
039  
040  
041  
....... ....... ....... ....... ..●●... ....... .......  
..... ......  
●●......●●●.. ...... ...... ......  
..... .●●●●●.  
●●.... ..... ...... ...... ......  
●●●●●●●  
..... ...... ..... ....... ...... ......  
..... .●●●●●. ...... ..... ....... ...... ......  
●●●●●●● ...........  
........... ...... ......  
.....  
..... ......  
●●●●●●. ....●●  
..... ....... ...... ......  
....●● .●●●●........ ...... ......  
....... ....... ....... ....... ....... ....... .......  
042 043 044 045 046 047 048  
....... ....... ....... ....... ....... ....... .......  
....... ....... ....... ....... ....... ....... .●●●●●.  
..... ...... ....... ....... ....... ......  
..... ...... ....... ●●●●●●● ....... ......  
●●●●●●● ●●●●●●● ....... ....... ....... ......  
..... ...... ....... ....... ....... ......  
..... ...... ..●●... ....... ..●●... ......  
.....●  
.....●  
.....●  
.....●  
.....●  
....... ....... ...... ....... ..●●...  
...... .●●●●●.  
....... ....... ...... ....... ....... ....... .......  
049  
....... ....... ....... ....... ....... ....... .......  
...... .●●●●●. .●●●●●. ...... ●●●●●●● ..●●●.. ●●●●●●●  
..●●... .....● ●........●●.. ...... ...... ......●  
050  
051  
052  
053  
054  
055  
...... .................  
...... ...●●.. ...●●●. .....  
......  
●●●●●●.  
...... ......  
●●●●●●. ......  
...........  
...........  
...... ...... ......●  
●●●●●●. ......●  
......  
......  
........... .....●  
..●●●..  
●●●●●●● .●●●●●. ...... .●●●●●. .●●●●●. ......  
....... ....... ....... ....... ....... ....... .......  
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4-18 Chapter 4: Programming Set Up  
056  
057  
058  
059  
060  
061  
062  
....... ....... ....... ....... ....... ....... .......  
.●●●●●. .●●●●●. ....... ....... ...... ....... ......  
.....●  
.......●●... ..●●... ...... ....... ......  
.....●  
.......●●... ..●●... ......  
●●●●●●● ......  
.●●●●●. .●●●●●● ....... .......  
...... ....... ......●  
.............●●... ..●●... ......  
●●●●●●● ......  
........... ..●●... ...... ...... ....... ......  
.●●●●●. .●●●●.. ....... ...... ...... ....... ......  
....... ....... ....... ....... ....... ....... .......  
063  
064  
065  
066  
067  
068  
069  
....... ....... ....... ....... ....... ....... .......  
..●●●.. .●●●●●. ..●●●..  
●●●●●●. .●●●●●.  
●●●●●..  
.....  
.....●  
.....●  
.....●  
.....  
●●●●●..  
●●●●●●●  
......  
......  
●●●●●..  
......  
......  
●●●●●●●  
.....  
......  
......  
......  
.......  
..........  
.....●  
.....●  
●●●●●●.  
.....●  
.....●  
.....●  
......  
......  
......  
.....●  
..●●.●  
...●  
..●●●.  
......  
.....●  
.....●  
●●●●●●●  
.....●  
.....●  
...... .●●●●●.  
●●●●●●. .●●●●●.  
....... ....... ....... ....... ....... ....... .......  
070  
071  
072  
073  
074  
075  
076  
....... ....... ....... ....... ....... ....... .......  
●●●●●●● .●●●●●.  
......●●●●●. ....●●●  
........... ......  
........... ......  
●●●●●●● ...... ......  
........... ......  
.....●  
.....  
.....  
●●●....  
.....  
.....  
.....●  
......  
......  
......  
......  
......  
......  
●●●●●●●  
......  
......  
●●●●●..  
......  
......  
.....●  
......  
...●●●  
.....●  
.....●  
...........  
.....  
...... .●●●●●.  
......●●●●●. .●●●●..  
....... ....... ....... ....... ....... ....... .......  
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Chapter 4: Programming Set Up 4-19  
077  
078  
079  
080  
081  
082  
083  
....... ....... ....... ....... ....... ....... .......  
.....●  
...●  
....●  
....●  
.....●  
.....●  
.....●  
......●●●●●.  
●●●●●●. .●●●●●.  
●●●●●●. .●●●●●.  
●●....●  
....●  
....●  
....●  
....●●  
.....●  
.....●  
.....●  
.....●  
.....●  
.....●  
.....●  
●●●●●●.  
......  
......  
.....●  
.....●  
.....●  
.....●  
....●  
.....●  
.....●  
.....●  
......  
●●●●●●. .●●●●●.  
..... ......●  
.....  
.....●  
......●●●●●.  
...... .●●●●●.  
......●●●●●.  
....... ....... ....... ....... ....●●● ....... .......  
084  
085  
086  
087  
088  
089  
090  
....... ....... ....... ....... ....... ....... .......  
●●●●●●●  
......  
......  
......  
......  
......  
.....●  
.....●  
.....●  
.....●  
..........  
..........  
.....●  
.....●  
.....●  
.....●  
.....●  
..........  
.......... ..... ......  
.......... ..... ......  
......... ...... ......  
........ ...... ......  
.....●  
.....●  
...........  
●●●●●●●  
...... .●●●●●. ...... .....  
...........  
●●●●●●●  
....... ....... ....... ....... ....... ....... .......  
091  
092  
093  
094  
095  
096  
097  
....... ....... ....... ...... ....... ..●●... .......  
..●●●.. ....... ..●●●.. ..... ....... ...... .......  
...... ...... ...... ..... ....... ...... .......  
...... ...... ...... ....... ....... ....... .●●●●..  
...... ...... ...... ....... ....... ....... ......  
...... ...... ...... ....... ....... ....... .●●●●●.  
...... ...... ...... ....... ....... .......  
..●●●.. ........●●●.. ....... ....... ....... .●●●●.●  
....... ....... ....... ....... ●●●●●●● ....... .......  
.....  
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4-20 Chapter 4: Programming Set Up  
098  
099  
100  
101  
102  
103  
104  
....... ....... ....... ....... ....... ....... .......  
...... ....... ............. ...●●●. .......  
...... ....... ............. ............  
●●●●●●. .●●●●●● .●●●●●● .●●●●●. ...... .●●●●●●  
......  
......  
●●●●●●.  
.....●  
.....●  
.....●  
.....●  
.....●  
.....●  
.....●  
......  
......  
......  
.....●  
.....●  
.....●  
......●●●●..  
●●●●●●● ......  
...... ...... .●●●●●●  
.....●  
.....●  
●●●●●●. .●●●●●● .●●●●●● .●●●●●● ...... ......●  
....... ....... ....... ....... ....... .●●●●●. .......  
105 106 107 108 109 110 111  
....... ....... ....... ....... ....... ....... .......  
...... ...... ...... ...... ....... ....... .......  
....... ....... ...... ...... ....... ....... .......  
...... ...... ..... ......  
...... ...... ..... ......  
...... ...... .●●●... ......  
...... ...... ..... ......  
...... ..... ..... ......  
●●●.●●.  
.●●●●. .●●●●●.  
.........●  
.........●  
..........●  
.....●  
.....●  
.....●  
...........●●●●●.  
....... ..●●●.. ....... ....... ....... ....... .......  
112 113 114 115 116 117 118  
....... ....... ....... ....... ....... ....... .......  
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4-28 Chapter 4: Programming Set Up  
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4-34 Chapter 4: Programming Set Up  
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Chapter 4: Programming Set Up 4-35  
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4-36 Chapter 4: Programming Set Up  
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Chapter 4: Programming Set Up 4-37  
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4-38 Chapter 4: Programming Set Up  
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Chapter 4: Programming Set Up 4-39  
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4-40 Chapter 4: Programming Set Up  
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Chapter 4: Programming Set Up 4-41  
Code Page 866 (Cyrillic)  
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Chapter 4: Programming Set Up 4-53  
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4-54 Chapter 4: Programming Set Up  
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Chapter 5: Service  
Safety Requirements  
Carefully follow these safety requirements before servicing the Retail  
Display:  
Warning: This device does not contain any user serviceable parts  
and should only be serviced by a qualified service technician.  
Caution: Before servicing the display, disconnect the AC power cord  
from the retail terminal or PC to which the display is connected. Also  
disconnect the cables from the PC/terminal to the display.  
Caution: For continued protection against risk of fire, replace only  
with the same type and ratings of fuse.  
The fuse is designated F1 in the Vacuum Fluorescent Display.  
Pour prévenir et vous protéger contre un risque de feu, remplacer la  
fusible avec une autre fusible de même type, seulement.  
Caution: The power supply cord is used as the main disconnect  
device. Ensure that the socket outlet is located/installed near the  
equipment and is easily accessible.  
Le cordon d’alimentation est utilisé comme interrupteur général. La  
prise de courant doit être située ou installée a proximite du matériel et  
être facile d’accés.  
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5-2 Chapter 5: Service  
Caution: This device should only be powered by a (SELV) Safety  
Extra Low Voltage power supply source with an available power level  
of 5 amperes or less, and suitable for the country of installation. The  
power source must be certified by the appropriate safety agency for the  
country of installation.  
Le matériel doit être reliés electriquement au circuit å Très Basse  
Tension de Sécurité (TBTS) ayant une limite de 5 ampères  
correspondant de façon satisfaisante et acceptable dans le pays où le  
matériel doit être installé. Le source d’alimentation doit être approvée  
par une agence de normalisation appropriée et acceptable dans le pays  
où le matériel doit être installe.  
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Chapter 5: Service 5-3  
Servicing the Display  
Warning: Before servicing the equipment plug your safety strap  
into a proper grounding outlet. Failure to do so could damage the  
equipment.  
Normal Operation  
On powerup, the unit displays the firmware part number for 2  
seconds, then lights all pixels for 2 seconds, then goes blank and awaits  
commands from the host.  
Troubleshooting Procedures  
The NCR 5972 Customer Display requires minimal maintenance.  
Should the display malfunction, adhere to the procedures in the  
following troubleshooting chart.  
Symptom  
Probable Cause  
Solution  
Blank screen on No power to unit  
powerup  
Check for faulty  
connections  
Check power source to  
power supply  
Check for damaged  
cables  
Check connections  
Check connections  
On powerup unitBad cable connections to  
lights but does  
not communicate  
with host  
host port  
Misconfigured host  
Verify host  
configuration  
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5-4 Chapter 5: Service  
Servicing the VFD or LCD  
If the unit still does not perform properly, you need to replace the  
display. Before disassembly, verify if your model has the labeling and  
serial numbers indicated on the rear of the cover of the display or on  
the bottom of the cabinet. This cover must be retained when replacing  
the display.  
Do not replace this cabinet with a nonserialized cover.  
Caution: Be careful not to damage screw holes or cables when  
replacing the display.  
If you are replacing the display having a serialized cover proceed as  
follows:  
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Chapter 5: Service 5-5  
1. Remove only two cabinet screws.  
(2) Bracket Screws  
14540  
(2) Cabinet Screws  
14540  
2. Remove the PC board.  
3. Disconnect the board from the 24position connector.  
4. Reinstall a new PC board.  
5. Route the cable.  
VFD: Pull the cable down so the strain relief becomes flush with  
the housing.  
LCD: Route the cable through the strain relief guides located in the  
cabinet.  
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5-6 Chapter 5: Service  
6. Replace the cover and secure it with cabinet screws (2).  
7. Reassemble the faulty board and mail it to NCR Customer Services  
for repair.  
Note: If you are replacing a nonserialized unit, you may remove all  
screws (4) or disassemble the display in whatever method is easiest for  
you.  
Cleaning the Display  
Remove power from the unit before cleaning.  
When cleaning is required, a soft cloth dipped in a mild detergent can  
be used to clean the cabinet. Only a damp cloth is required so that no  
moisture can enter the cabinet. Never spray the cleaner directly onto  
the unit. Care should be taken not to scratch the lens during cleaning.  
Note: No preventive maintenance is required to meet the Service Calls  
per Machine per Year requirement.  
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