Service Manual
Pi3505e
Pi3505e/PS
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1. SAFETY PRECAUTIONS FOR INSPECTION AND
SERVICE
• When performing inspection and service procedures, observe the following precautions
to prevent accidents and ensure utmost safety.
✽ Depending on the model, some of the precautions given in the following do not apply.
• Different markings are used to denote specific meanings as detailed below.
WARNING
• Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
CAUTION
• Indicates a potentially hazardous situation which, if not avoided, may result in minor or
moderate injury. It may also be used to alert against unsafe practices.
• The following graphic symbols are used to give instructions that need to be observed.
Used to call the service technician attention to what is graphically represented
inside the marking (including a warning).
Used to prohibit the service technician from doing what is graphically represented
inside the marking.
Used to instruct the service technician to do what is graphically represented
inside the marking.
1-1.
Warning
WARNING
1. Always observe precautions.
• Parts requiring special attention in this product will include a label containing
the mark shown on the left plus precautionary notes. Be sure to observe the
precautions.
• Be sure to observe the “Safety Information” given in the Operator’s Manual.
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WARNING
2. Before starting the procedures, be sure to unplug the power cord.
• This product contains a high-voltage unit and a circuit with a large current
capacity that may cause an electric shock or burn.
• The product also contains parts that can jerk suddenly and cause injury.
• If this product uses a laser, laser beam leakage may cause eye damage or
blindness.
3. Do not throw toner or the toner bottle into a fire.
• Do not throw toner or the Toner Bottle (Imaging Cartridge, Toner Cartridge) into
a fire. Toner expelled from the fire may cause burns.
4. Use the specified parts.
• For replacement parts, always use the genuine parts specified in the manufac-
turer’s parts manual. Installing a wrong or unauthorized part could cause
dielectric breakdown, overload, or undermine safety devices resulting in possi-
ble electric shock or fire.
• Replace a blown electrical fuse or thermal fuse with its corresponding genuine
part specified in the manufacturer’s parts manual. Installing a fuse of a different
make or rating could lead to a possible fire. If a thermal fuse blows frequently,
the temperature control system may have a problem and action must be taken
to eliminate the cause of the problem.
5. Handle the power cord with care and never use a multiple outlet.
• Do not break, crush or otherwise damage the power cord. Placing a heavy
object on the power cord, or pulling or bending it may damage it, resulting in a
possible fire or electric shock.
• Do not use a multiple outlet to which any other appliance or machine is con-
nected.
• Be sure the power outlet meets or exceeds the specified capacity.
• Use only the power cord supplied in the package. If a power cord is not sup-
plied, only use the power cord and plug that is specified in POWER CORD
INSTRUCTION. Failure to use this cord could result in a fire or electrical shock.
• Use the power cord supplied in the package only for this machine and NEVER
use it for any other product. Failure to observe this precaution could result in a
fire or electrical shock.
6. Be careful with the high-voltage parts.
• A part marked with the symbol shown on the left carries a high voltage. Touch-
ing it could result in an electric shock or burn. Be sure to unplug the power cord
before servicing this part or the parts near it.
7. Do not work with wet hands.
• Do not unplug or plug in the power cord, or perform any kind of service or
inspection with wet hands. Doing so could result in an electric shock.
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WARNING
8. Do not touch a high-temperature part.
• A part marked with the symbol shown on the left and other parts such as the
exposure lamp and fusing roller can be very hot while the machine is ener-
gized. Touching them may result in a burn.
• Wait until these parts have cooled down before replacing them or any sur-
rounding parts.
9. Maintain a grounded connection at all times.
• Connect the power cord to an electrical outlet that is equipped with a grounding
terminal.
10. Do not remodel the product.
• Modifying this product in a manner not authorized by the manufacturer may
result in a fire or electric shock. If this product uses a laser, laser beam leakage
may cause eye damage or blindness.
11. Restore all parts and harnesses to their original positions.
• To promote safety and prevent product damage, make sure the harnesses are
returned to their original positions and properly secured in their clamps and
saddles in order to avoid hot parts, high-voltage parts, sharp edges, or being
crushed.
• To promote safety, make sure that all tubing and other insulating materials are
returned to their original positions. Make sure that floating components
mounted on the circuit boards are at their correct distance and position off the
boards.
1-2.
Caution
CAUTION
1. Precautions for Service Jobs.
• A star washer and spring washer, if used originally, must be reinstalled. Omit-
ting them may result in contact failure which could cause an electric shock or
fire.
• When reassembling parts, make sure that the correct screws (size, type) are
used in the correct places. Using the wrong screw could lead to stripped
threads, poorly secured parts, poor insulating or grounding, and result in a mal-
function, electric shock or injury.
• Take great care to avoid personal injury from possible burrs and sharp edges
on the parts, frames and chassis of the product.
• When moving the product or removing an option, use care not to injure your
back or allow your hands to be caught in mechanisms.
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CAUTION
2. Precautions for Servicing with Covers and Parts Removed.
• Wherever feasible, keep all parts and covers mounted when energizing the
product.
• If energizing the product with a cover removed is absolutely unavoidable, do
not touch any exposed live parts and use care not to allow your clothing to be
caught in the moving parts. Never leave a product in this condition unattended.
• Never place disassembled parts or a container of liquid on the product. Parts
falling into, or the liquid spilling inside, the mechanism could result in an electric
shock or fire.
• Never use a flammable spray near the product. This could result in a fire.
• Make sure the power cord is unplugged before removing or installing circuit
boards or plugging in or unplugging connectors.
• Always use the interlock switch actuating jig to actuate an interlock switch
when a cover is opened or removed. The use of folded paper or some other
object may damage the interlock switch mechanism, possibly resulting in an
electric shock, injury or blindness.
3. Precautions for the Working Environment.
• The product must be placed on a flat, level surface that is stable and secure.
• Never place this product or its parts on an unsteady or tilting workbench when
servicing.
• Provide good ventilation at regular intervals if a service job must be done in a
confined space for a long period of time.
• Avoid dusty locations and places exposed to oil or steam.
• Avoid working positions that may block the ventilation ports of the product.
4. Precautions for Handling Batteries. (Lithium, Nickel-Cadmium, etc.)
• Replace a rundown battery with the same type as specified in the manufac-
turer’s parts manual.
• Before installing a new battery, make sure of the correct polarity of the installa-
tion or the battery could burst.
• Dispose of used batteries according to the local regulations. Never dispose of
them at the user’s premises or attempt to try to discharge one.
5. Precautions for the Laser Beam. (Only for Products Employing a Laser)
• Removing the cover marked with the caution label could lead to possible expo-
sure to the laser beam, resulting in eye damage or blindness. Be sure to
unplug the power cord before removing this cover.
• If removing this cover while the power is ON is unavoidable, be sure to wear
protective laser goggles that meet specifications.
• Make sure that no one enters the room when the machine is in this condition.
• When handling the laser unit, observe the “Precautions for Handling Laser
Equipment.”
6. Precautions for storing the toner or imaging cartridge.
• Be sure to keep the toner or imaging cartridge out of the reach of children.
Licking the imaging cartridge or ingesting its contents is harmful to your health.
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1-3.
Used Batteries Precautions
ALL Areas
CAUTION
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type recommended by the manufacturer.
Dispose of used batteries according to the manufacturer’s instructions.
Germany
VORSICHT!
Explosionsgefahr bei unsachgemäßem Austausch der Batterie.
Ersatz nur durch denselben oder einen vom Hersteller empfohlenen gleichwertigen Typ.
Entsorgung gebrauchter Batterien nach Angaben des Herstellers.
France
ATTENTION
Il y a danger d’explosion s’il y a remplacement incorrect de la batterie.
Remplacer uniquement avec une batterie du même type ou d’un type équivalent recom-
mandé par le constructeur.
Mettre au rebut les batteries usagées conformément aux instructions du fabricant.
Denmark
ADVARSEL!
Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering.
Udskiftning må kun ske med batteri af samme fabrikat og type.
Levér det brugte batteri tilbage til leverandøren.
Finland, Sweden
VAROlTUS
Paristo voi räjähtää, jos se on virheellisesti asennettu.
Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin.
Hävitä käytetty paristo valmistajan ohjeiden mukaisesti.
VARNING
Explosionsfara vid felaktigt batteribyte.
Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparat-
tillverkaren.
Kassera använt batteri enligt fabrikantens instruktion.
Norway
ADVARSEL
Eksplosjonsfare ved feilaktig skifte av batteri.
Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten.
Brukte batterier kasseres i henhold til fabrikantens instruksjoner.
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1-4.
Other Precautions
• When handling circuit boards, observe the “HANDLING of PWBs”.
• The PC Drum is a very delicate component. Observe the precautions given in “HAN-
DLING OF THE PC DRUM” because mishandling may result in serious image problems.
• Note that replacement of a circuit board may call for readjustments or resetting of partic-
ular items, or software installation.
1-5.
Precautions for Service
• When performing inspection and service procedures, observe the following precautions
to prevent mishandling of the machine and its parts.
✽ Depending on the model, some of the precautions given in the following do not apply.
1. Precautions Before Service
• When the user is using a word processor or personal computer from a wall outlet of the
same line, take necessary steps to prevent the circuit breaker from opening due to over-
loads.
• Never disturb the LAN by breaking or making a network connection, altering termination,
installing or removing networking hardware or software, or shutting down networked
devices without the knowledge and express permission of the network administrator or
the shop supervisor.
2. How to Use this Book
DIS/REASSEMBLY, ADJUSTMENT
• To reassemble the product, reverse the order of disassembly unless otherwise specified.
TROUBLESHOOTING
• If a component on a PWB or any other functional unit including a motor is defective, the
text only instructs you to replace the whole PWB or functional unit and does not give trou-
bleshooting procedures applicable within the defective unit.
• All troubleshooting procedures contained herein assume that there are no breaks in the
harnesses and cords and all connectors are plugged into the right positions.
• The procedures preclude possible malfunctions due to noise and other external causes.
3. Precautions for Service
• Keep all disassembled parts in good order and keep tools under control so that none will
be lost or damaged.
• After completing a service job, perform a safety check. Make sure that all parts, wiring
and screws are returned to their original positions.
• Do not pull out the toner hopper while the toner bottle is turning. This could result in a
damaged motor or locking mechanism.
• If the product is to be run with the front door open, make sure that the toner hopper is in
the locked position.
• Do not use an air gun or vacuum cleaner for cleaning the ATDC Sensor and other sen-
sors, as they can cause electrostatic destruction. Use a blower brush and cloth. If a unit
containing these sensors is to be cleaned, first remove the sensors from the unit.
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4. Precautions for Dis/Reassembly
• Be sure to unplug the copier from the outlet before attempting to service the copier.
• The basic rule is not to operate the copier anytime during disassembly. If it is absolutely
necessary to run the copier with its covers removed, use care not to allow your clothing to
be caught in revolving parts such as the timing belt and gears.
• Before attempting to replace parts and unplug connectors, make sure that the power
cord of the copier has been unplugged from the wall outlet.
• Be sure to use the Interlock Switch Actuating Jig whenever it is necessary to actuate the
Interlock Switch with the covers left open or removed.
• While the product is energized, do not unplug or plug connectors into the circuit boards
or harnesses.
• Never use flammable sprays near the copier.
• A used battery should be disposed of according to the local regulations and never be dis-
carded casually or left unattended at the user’s premises.
• When reassembling parts, make sure that the correct screws (size, type) and toothed
washer are used in the correct places.
5. Precautions for Circuit Inspection
• Never create a closed circuit across connector pins except those specified in the text and
on the printed circuit.
• When creating a closed circuit and measuring a voltage across connector pins specified
in the text, be sure to use the GND wire.
6. Handling of PWBs
During Transportation/Storage
• During transportation or when in storage, new P.W. Boards must not be indiscriminately
removed from their protective conductive bags.
• Do not store or place P.W. Boards in a location exposed to direct sunlight and high tem-
perature.
• When it becomes absolutely necessary to remove a Board from its conductive bag or
case, always place it on its conductive mat in an area as free as possible from static elec-
tricity.
• Do not touch the pins of the ICs with your bare hands.
• Protect the PWBs from any external force so that they are not bent or damaged.
During Inspection/Replacement
• Avoid checking the IC directly with a multimeter; use connectors on the Board.
• Never create a closed circuit across IC pins with a metal tool.
• Before unplugging connectors from the P.W. Boards, make sure that the power cord has
been unplugged from the outlet.
• When removing a Board from its conductive bag or conductive case, do not touch the
pins of the ICs or the printed pattern. Place it in position by holding only the edges of the
Board.
• When touching the PWB, wear a wrist strap and connect its cord to a securely grounded
place whenever possible. If you cannot wear a wrist strap, touch a metal part to dis-
charge static electricity before touching the PWB.
• Note that replacement of a PWB may call for readjustments or resetting of particular
items.
7. Handling of Other Parts
• The magnet roller generates a strong magnetic field. Do not bring it near a watch, floppy
disk, magnetic card, or CRT tube.
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8. Handling of the PC Drum
✽ Only for Products Not Employing an Imaging Cartridge.
During Transportation/Storage
• Use the specified carton whenever moving or storing the PC Drum.
• The storage temperature is in the range between –20°C and +40°C.
• In summer, avoid leaving the PC Drum in a car for a long time.
Handling
• Ensure that the correct PC Drum is used.
• Whenever the PC Drum has been removed from the copier, store it in its carton or protect
it with a Drum Cloth.
• The PC Drum exhibits greatest light fatigue after being exposed to strong light over an
extended period of time. Never, therefore, expose it to direct sunlight.
• Use care not to contaminate the surface of the PC Drum with oil-base solvent, finger-
prints, and other foreign matter.
• Do not scratch the surface of the PC Drum.
• Do not apply chemicals to the surface of the PC Drum.
• Do not attempt to wipe clean the surface of the PC Drum.
If, however, the surface is contaminated with fingerprints, clean it using the following proce-
dure.
A. Place the PC Drum into one half of its carton.
1076D001
B. Gently wipe the residual toner off the surface of the
PC Drum with a dry, Dust-Free Cotton Pad.
• Turn the PC Drum so that the area of its surface on
which the line of toner left by the Cleaning Blade is
present is facing straight up. Wipe the surface in one
continuous movement from the rear edge of the PC
Drum to the front edge and off the surface of the PC
Drum.
1076D002
• Turn the PC Drum slightly and wipe the newly
exposed surface area with a CLEAN face of the
Dust-Free Cotton Pad. Repeat this procedure until
the entire surface of the PC Drum has been thor-
oughly cleaned.
✽ At this time, always use a CLEAN face of the dry
Dust-Free Cotton Pad until no toner is evident on the
face of the Pad after wiping.
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C. Soak a small amount of either ethyl alcohol or iso-
propyl alcohol into a clean, unused Dust-Free Cot-
ton Pad which has been folded over into quarters.
Now, wipe the surface of the PC Drum in one con-
tinuous movement from its rear edge to its front
edge and off its surface one to two times.
✽ Never move the Pad back and forth.
1076D003
D. Using the SAME face of the Pad, repeat the proce-
dure explained in the latter half of step 3 until the
entire surface of the PC Drum has been wiped.
Always OVERLAP the areas when wiping. Two
complete turns of the PC Drum would be appropri-
ate for cleaning.
1076D004
NOTES
• Even when the PC Drum is only locally dirtied, wipe the entire surface.
• Do not expose the PC Drum to direct sunlight. Clean it as quickly as possible even under
interior illumination.
• If dirt remains after cleaning, repeat the entire procedure from the beginning one more
time.
9. Handling of the Imaging Cartridge and Print Unit
✽ Only for Products Employing an Imaging Cartridge and Print Unit.
During Transportation/Storage
• The storage temperature is in the range between –20 °C and +40 °C.
• In summer, avoid leaving the Imaging Cartridge and Print Unit in a car for a long time.
Handling
• Store the Imaging Cartridge and Print Unit in a place that is not exposed to direct sun-
light.
Precautionary Information on the PC Drum Inside the Imaging Cartridge and Print Unit.
• Use care not to contaminate the surface of the PC Drum with oil-base solvent, finger-
prints, and other foreign matter.
• Do not scratch the surface of the PC Drum.
• Do not attempt to wipe clean the surface of the PC Drum.
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CONTENTS
1-1. Warning ....................................................................................................P-1
1-2. Caution .....................................................................................................P-3
1-3. Used Batteries Precautions ......................................................................P-5
1-4. Other Precautions ....................................................................................P-6
1-5. Precautions for Service ............................................................................P-6
1. SPECIFICATIONS ...........................................................................................M-1
1-1. Controller Specificationss .........................................................................M-1
1-2. Supporting Client Specifications ..............................................................M-2
2-1. CLAN circuit board ...................................................................................M-3
1-1. Removing parts ........................................................................................D-1
1-2. Checking the assembly ............................................................................D-8
1-1. Printer controller/Network interface unit ...................................................S-1
3. SOFT SWITCH ................................................................................................S-3
3-1. Changing soft switch settings ...................................................................S-3
3-2. Soft switch settings ..................................................................................S-5
1-1. Computer printing problems .....................................................................T-1
2. WARM RESTART ............................................................................................T-12
2-2. Warm restart procedure ...........................................................................T-12
2-3. Warm restart operation ............................................................................T-12
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1. SPECIFICATIONS
1-1.
Controller Specificationss
Name
Type
Pi3505e, Pi3505e/PS
Copier printer controller
Di3510/Di3510f : 35ppm
Di3010/Di3010f : 30ppm
Di2510/Di2510f : 25ppm
Print Speed
Di2010/Di2010f : 20ppm (U.S. only)
Printer Language
PCL5e
PCL6(XL ver.2.0)
PostScript 3 Emulation (Pi3505e/PS)
16MB Compact Flash Card (Pi3505e)
32MB Compact Flash Card (Pi3505e/PS)
ROM
RAM
Additional 32 MB (Pi3505e)
Additional 128 MB (Pi3505e/PS)
HDD
2.5 inch IDE interface (Option)
600 × 600 dpi
Resolution
Interface
USB 1.1, 10/100BaseT, IEEE1284 (Option)
Network Protocols
TCP/IP, NetBEUI, IPX/SPX, IPP, SNMP, HTTP, EtherTalk
(Pi3505e/PS only)
Operating
Temperature: 10 to 35°C
Environmental
Conditions
Humidity: 15 to 85%
Font
PCL:
Agfa Intellifont
TrueType font
Bitmap font
35
10
1
PS 3 Emulation
Type 1 font
136
M-1
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1-2.
Supporting Client Specifications
IBM PC and Compatible Computers
CPU
Pentium
Memory
OS
32MB or more
Windows 98, Windows 98SE, Windows Me, Windows 2000,
Windows XP, Windows NT 4.0
Should have sufficient memory and resources in the above
Windows and other applications used.
Miscellaneous
Apple Macintosh Computers (Pi3505e/PS only)
CPU
Power PC
Memory
OS
64MB or more
Mac OS 8.6, 9.2 or later
Mac OS X 10.2 or later
M-2
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2. FUNCTION OVERVIEW OF CIRCUIT BOARDS
• The circuit boards used in the network interface have the functions described below.
Circuit Board Name
CLAN circuit board
Function Overview
Enables use of network functions by connecting to the MFB3
board.
Printer Circuit Board Enables use of printer functions by connecting to the MFB3 board.
Capacity: 32 MB (Pi3505e)/128 MB (Pi3505e/PS)
Network Scan Circuit Enables use of network scan functions by connecting to the MFB3
Board
board. Capacity: 128 MB
Internet Fax &
Network Scan Circuit
Board
Enables use of Internet Fax and Network Scan functions by con-
necting to the MFB3 board. Capacity: 128 MB
2-1.
CLAN circuit board
(1) Overview
• This circuit board is constructed to support the following interfaces: USB1.1b to enable
use as a computer printer, network LAN with the PCI bus, and expansion PCI.
• Network specifications (Ethernet): 10Base-T/100Base-TX
• Communication protocols: TCP/IP, SMTP, POP3, MIME and HTTP
• Connection methods: Connection to CN7 on MFB3 circuit board
(2) Functions
1. USB1.1b interface
• Enables use as a computer printer through a connector for a USB connection.
2. Network LAN interface
• Enables use as a network scanner and network printer through a connector for a network
connection.
3. Expansion PCI bus interface
• Equipped with a PCI bus interface connector (specialized connector: 100 pin) for a future
expansion interface.
M-3
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(3) LED indicators
LED Color
Green
Status
Lit
Meaning
The LAN is connected correctly.
Data is not being sent or received.
The copier has not been turned on.
The LAN is not connected correctly.
Off
Flashing
Lit
Data is being sent or received.
Operating at 100 Mbps
Operating at 10 Mbps
Red
Off
(4) Block Diagram
MFB3 board
interface connector
100 pin
USB connector
4 pin
Series B
USB
Address bus
controller
USB1.1b
Data bus
LAN connector
8 pin
100base-T
LAN
controller
Europe
Plus
trans-
former
PCI bus
PCI bus interface for future expansion
Specialized 100 pin connector
C4514S004CA
M-4
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1. DISASSEMBLY/REASSEMBLY
NOTENOTE
• Before reassembling, make sure that the amount of storage memory used is 0%.
• If the amount of memory used is not 0%, print out or delete any data in the memory.
1-1.
Removing parts
The following procedures describe the removal of parts related to the network scanner, net-
work interface and printer functions.
(1) Removing the copier covers
1. Remove the upper rear cover (3 screws).
NOTENOTE
• While removing the cover, be sure to press down
on the detecting lever for the duplexing document
feeder.
• When attaching the cover, make sure that the
detecting lever fits into the hole in the upper rear
cover.
4399U008AB
2. Disconnect the 2 cable connectors.
3. Remove the 2 cables from the cable clamp.
4. Remove the I/F CLAN circuit board cover (6
screws).
Cable connectors
I/F CLAN circuit
board cover
Cable clamp
4514U002AB
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5. Remove the back panel (13 screws).
(To remove the panel, slightly lift it up.)
NOTE
When attaching the rear cover, use 6 gold-colored
screws at the top.
4599U009AB
4599U040AA
6. Remove the reinforcing plate (4 screws).
NOTE
Make sure that the flat cable for the hard disk drive
and the power relay harness are not pinched.
4599U036AA
7. Remove the connector bracket (1 screw).
4514U003AA
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(2) Removing the CLAN circuit board
1. If the hard disk drive kit is installed, disconnect
the connectors from CN4 and CN5 on the CLAN
circuit board.
CN4
4599U035AA
CN5
4599U034AA
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2. Remove the 3 screws.
✽ Access screw ➁ through the space between the scanner and the document cover after
opening the cover.
Tighten screw ➂ together with the CLAN finger.
Use a short screwdriver on screws ➁ and ➂.
3. Remove the CLAN circuit board.
CLAN circuit board
4514U007AB
➁
➀
➂
CLAN finger
C4514U008AA
✽ Before installing the CLAN circuit board, check that
the OPE cable does not cover the connector for
connecting the CLAN circuit board, and then install
the circuit board
4514U005AB
✽ When installing the CLAN circuit board, press
down at the two points indicated by arrows, and
then firmly insert the connectors. (Do not touch
any soldered areas.)
4514U007AA
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(3) Removing the expansion circuit boards (printer/network scanner/
network interface)
1. With the Di3510f, Di3010f, Di2510f and Di2010f,
CN3
disconnect the Ni-MH battery cable from CN3 on
the MFB3 circuit board (in order to prevent dam-
age to the memory IC).
NOTE
Disconnect the Ni-MH battery cable from CN3 on the
MFB3 circuit board to stop power from being sup-
plied from the Ni-MH battery to the expansion mem-
ory. If the battery cable is not disconnected, the
memory IC may be damaged.
4514U010AB
Expansion slot 1 (CN4)
Expansion slot 2 (CN5)
2. Remove the Printer circuit board from expansion
slot 1 (CN4) of the MFB3 circuit board.
3. Remove the Network Scan circuit board or the
Internet Fax & Network Scan circuit board from
expansion slot 2 (CN5) of the MFB3 circuit board.
NOTE
• Do not touch the terminals of the printer circuit
board with your bare hands.
• When installing the printer circuit board, check its
installation direction (location of the notch), and
then firmly insert the circuit board until it snaps into
place.
✽ With Di3501f, Di3010f, Di2510f or Di2010f, after
installing the printer circuit board, reconnect the Ni-
MH battery cable to CN3 on the MFB3 circuit
board.
NOTE
If the cable is not reconnected, there will be no
backup power if a power failure occurs. Therefore, be
sure to reconnect the battery cable.
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(4) Removing the expansion hard disk drive
1. Remove the upper rear cover, the rear cover, the
I/F CLAN circuit board cover, the reinforcing plate
and the connector bracket.
2. Disconnect the connector from CN4 on the CLAN
circuit board.
4599U035AA
4599U041AA
4599U039AA
4599U023AC
3. Disconnect the copier's relay harness from the
wire holder.
NOTE
Harness types differ between those for copiers and
those for fax machines.
4. Remove the mechanical circuit board cover (5
screws).
NOTE
Make sure that the harness on the right side of the
mechanical circuit board cover is not pinched.
5. Disconnect the flat cable from the hard disk drive.
✽ When connecting the flat cable to the hard disk
drive, align the cable with the side of the hard disk
drive marked with M, and then connect the flat
cable.
NOTE
• Connect the flat cable so that the yellow line is on
the left side of the hard disk drive.
• Four pins on the left side of the hard disk drive
remain free.
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6. Remove the mechanical circuit board cover from
the hard disk drive (4 screws).
✽ When attaching the hard disk drive to the mechan-
ical circuit board, tighten the bushing at the back of
the mechanical circuit board until it appears as
shown in the illustration.
4599U022AA
4599U038AB
(5) Removing the power supply circuit board for the expansion hard disk drive
1. Remove the lower rear cover (4 screws).
NOTE
During assembly, place a toothed washer onto the
screw in the upper-right corner of the lower rear
cover.
4348U018AC
2. Disconnect the connectors from CN1 and CN2 on
the power supply circuit board.
4599U013AB
CN1
CN2
4599U018AA
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3. Remove the power supply circuit board (4
screws).
4599U012AA
(6) Remove the Compact Flash card
1. Remove the ROM cover on the right side of the
scanner.
C4514U011CA
2. Remove the Compact Flash card that is already
installed.
C4514U012CA
1-2.
Checking the assembly
(1) Checking the operation of the printer controller
Press the [Utility] key in the control panel, and then check that [Printer Settings] appears in
the lower-left corner of the Utility screen, appearing in the touch panel.
(2) Checking the operation of the network scan kit or Internet fax & network scan kit
Press the [Utility] key in the control panel, touch [Admin. Management] in the Utility screen,
appearing in the touch panel, and then touch [Admin. 2], then [Network Set], and check that
[DNS Settings] appears.
✽ When specifying network settings, the copier must be turned off, then on again.
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1. CHECKING TOUCH PANEL DISPLAYS
• Check the contents of the touch panel screens as a check after servicing this option.
• If the required options do not appear in the screens, refer to the TROUBLESHOOTING
section to correct the problem.
1-1.
Printer controller/Network interface unit
Checking that [Printer Settings] appears
1. Press the [Utility] key to display the Utility screen.
[Printer Settings] is displayed.
C4514P735CA
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2. CONTROLLER NETWORK SETTING
Network settings can be made either from the copier control panel or through PageScope
Light used on a network PC. Use of PageScope Light allows detailed settings that cannot
be made from the copier control panel to be made.
To use PageScope Light, it is necessary to first set the IP address for the controller by
following the procedure given below.
Assigning the IP Address
• Press the [Utility] key on the copier control panel.
• Touch [Admin. Management] and input the Administrator code.
• Touch [Admin. 2]
• Touch [Network Set]
• Touch [Basic Setting]
• Make the following settings:
IP address :
IP address of the controller
Subnet mask : Subnet mask for the network to be connected
Default gateway : IP address of the default gateway
Check in advance with the network administrator on the setting values to be entered.
• Turn the Power Switch OFF and then turn it ON. (This step is necessary to validate the
data entered.)
Starting PageScope Light
• This is the tool for making settings from the Web browser of the PC connected to the net-
work. The program is mounted in the controller.
• Type the IP address of the controller in the URL field.
E.g.: http://controller_IP_address/
• Type the password in the “Admin Password” box provided at the upper left corner of the
screen, then click [Log-in]. This password should be the same as that of the copier
administrator. The default value is “00000000” (which can be changed).
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3. SOFT SWITCH
3-1.
Changing soft switch settings
• In order to change the soft switch settings, display the Soft Switch Set screen, and then
specify the new setting.
• With scanner- and network-related soft switches, the screen for specifying the settings
can be displayed in two ways: from Tech. Rep. Mode or from Maintenance Mode.
(1) Displaying the setting screen from Tech. Rep. Mode
1. Press the [Utility] key to display the Utility screen.
2. Touch [Meter Count].
3. Press the following keys in order to enter Tech. Rep. Mode.
Stop → 0 → 0 → Stop → 0 → 1
4. Touch [Soft Switch Settings].
5. In the screen that appears, specify the soft switch settings.
(2) Displaying the setting screen from Maintenance Mode
1. Press the [Utility] key to display the Utility screen.
2. Touch [Meter Count].
3. Press the following keys in order to enter Maintenance Mode.
Stop → 0 → 0 → Stop → 0 → 2
4. Touch [Maintenance Mode].
5. Touch [Soft Switch Set].
6. In the screen that appears, specify the soft switch settings.
NOTE
• Since Tech. Rep. Mode and Maintenance Mode should not be available to the user, be
sure to turn the copier off, then on again to quit the mode after specifying the necessary
settings.
• In order to ensure that the settings have been correctly specified, check the Service Call
Report that is outputted.
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(3) Displaying the screen for specifying computer-printer-related soft switch settings
1. Press the [Utility] key to display the Utility screen.
2. Touch [Meter Count].
3. Press the following keys in order to enter Maintenance Mode.
Stop → 0 → 0 → Stop → 0 → 2
4. Touch [Admin. Management].
5. Type in the administrator access code (max. 8 digits)
6. Touch [Admin. 2].
7. Touch [Soft SW Set].
8. In the screen that appears, specify the soft switch settings.
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3-2.
Soft switch settings
(1) Specifying Printer Function Soft Switch Settings
• Mainly soft switches for modes related to printer functions are described.
• Features marked with asterisks can be specified by the user.
✽ Screen setting, ✽✽ Soft switch setting
• The settings in cells with black backgrounds are the settings that were specified during
production of the unit.
Mode
320
Factory Setting
7
6
5
4
3
2
1
0
Bit:
0
0
1
1
0
0
1
1
HEX:33
Logical Value
Bit
Feature
Description
0
1
7 – 4 Computer printing
Around-the-clock monitoring
Bit 7-4:
0000
0001
0010
0011
No timeout
10 minutes
20 minutes
30 minutes
Time between commands
Specified in 10-minute intervals
timer (t1)
1111
0000
0001
0010
0011
150 minutes
No timeout
10 minutes
20 minutes
30 minutes
3 – 0 Computer printing
Bit 3-0:
Time between printing pages
Specified in 10-minute intervals
Around-the-clock monitoring
timer (t2)
1111
150 minutes
NOTE
Setting conditions for bits 7 through 0 of mode 432, wait time for computer printing with full
memory (M): Each must be set so that t2 t1 M.
For example, if the time for t2 and t1 are short, the time for bits 7 through 0 of mode 432,
wait time for computer printing with full memory (M), should also be short.
Note: Features marked with asterisks can be specified by the user. ✽ indicates screen settings.
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Mode
355
Factory Setting
7
6
5
4
3
2
1
0
Bit:
0
0
1
1
0
0
0
0
HEX:20
Logical Value
Bit
Feature
Description
0
1
7 – 6 Switching between 10 Mbps and
100 Mbps:
Bit 7-6:
00
Auto-negotiate
• Auto-negotiate setting:
Automatically distinguishes
between 10BASE-T and
100BASE-TX, and deter-
mines the communication
speed.
01
10
11
Fixed at 100 Mbps
Fixed at 10 Mbps
Specifies the communication speed
for the LAN adapter.
Do not specify this
setting.
(network function)
✽
• Fixed at 100 Mbps:
Specifies a connection
fixed at 100BASE-TX.
• Fixed at 10 Mbps:
Specifies a connection
fixed at 10BASE-T.
• The settings are applied
after the copier is turned
off, then on again.
5
Switching between full duplex and
half duplex:
Specifies the packet transmission
when connected to a switch.
Full
duplex
Half
duplex
Available when bits 7 and 6 of mode 355 are set
to “Fixed at 100 Mbps” or “Fixed at 10 Mbps”.
• Full duplex setting:
Transmission and reception of packets are per-
formed simultaneously.
(network function)
✽
• Half duplex setting:
Transmission and reception of packets are per-
formed separately.
The settings are applied after the copier is turned
off, then on again.
4
Automatic acquisition of IP address No
Yes
DHCP
✽
3 – 0
Fixed
Do not change these settings.
✽1 With “Fixed at 100 Mbps” and “Fixed at 10 Mbps”, if the communication speed is not
correctly set, communication will not be performed correctly. Check the communication
speed of the recipient, and make sure that the correct setting is selected.
Note: Features marked with asterisks can be specified by the user. ✽ indicates screen settings.
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Mode
413
Factory Setting
7
6
5
4
3
2
1
0
Bit:
0
0
0
0
0
1
0
0
HEX:04
Logical Value
Bit
Feature
Description
0
1
7 – 6 Selection of fax (G3-1) output tray✽ Bit 7-6:
00
1st paper output
tray
Specifies the tray that fax
(G3-1) prints are fed into
when a finisher is installed.
The 3rd paper output tray is
available only if the additional
bin kit is installed.
01
2nd paper output
tray
10
11
Additional bin
Do not specify this
setting.
5 – 4 Selection of output tray for com-
Bit 5-4:
00
1st paper output
tray
Specifies the tray that com-
puter printouts are fed into
when a finisher is installed.
The 3rd paper output tray is
available only if the additional
bin kit is installed.
puter printouts
✽
01
10
Sorted copy tray
3rd paper output
tray
11
Do not specify this
setting.
3
Fixed
Bin 1
Do not change this setting.
2
1
0
Selection of copy output bin
✽
Bin 2
Bin 2
Bin 2
Specifies the copy output bin when the job sepa-
rator is installed.
Selection of fax (G3-1) output bin
Bin 1
Specifies the bin that fax (G3-1) prints are fed into
when the job separator is installed.
✽
Selection of output bin for computer Bin 1
printouts
Specifies the bin that computer printouts are fed
into when the job separator is installed.
✽
Mode
432
Factory Setting
7
6
5
4
3
2
1
0
Bit:
0
0
0
0
0
1
0
1
HEX:05
Logical Value
Bit
Feature
Description
0
1
7 – 0 Wait time for computer printing with Bit 7-0:
full memory (M)
Specifies the wait time for
computer printing when the
memory is full (M)
✽
00000000
00000001
Erase immediately
1 minute
Setting range: 0 minutes, 1 to
30 minutes
(1-minute intervals)
00000101
5 minutes
Erases the computer print
job after reaching the speci-
fied wait time when the mem-
ory is full.
Setting conditions for bits 7
through 4 of mode 320,
around-the-clock monitoring
timer (t1), and bits 3 through
0 of mode 320, around-the-
clock monitoring timer (t2):
Each must be set so that
00011110
30 minutes
Others
Do not specify
these settings.
t2 t1 M.
Note: Features marked with asterisks can be specified by the user. ✽ indicates screen settings.
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Mode
440
Factory Setting
7
6
5
4
3
2
1
0
Bit:
0
0
0
1
0
0
1
0
HEX:12
Logic
Bit
Feature
Description
0
1
7 – 6 PDL set
✽
Bit 7-6:
00
01
10
11
Auto
PCL
PS
Other
A3
5 – 1 Paper size set
✽
Bit 5-1::
00000
00001
00010*1
00011
00100
00101
00110
00111
01000
01001*2
01010
01011
01100
01101
01110
01111
10000
10001
10010
10011
10100
10101
10110
10111
11000
11001
11010
11011
B4
A4
B5
A5
B6
A6
Statement(Invoice)
Exective
letter
Ledger (11x17)
FLS1 (Folio, F4)
FLS2
FLS3
FLS4
Legal (8.5x14)
11x14
envelope B5
envelope Com10
envelope C5
envelope DL
envelope Monarch
J-POST (Hagaki)
Custom paper
K16
K8
ISO B4
ISO B5
Others
Not available
0
Fixed
Do not change this setting.
Note.*1: Outside North America
*2: North America
Note: Features marked with asterisks can be specified by the user. ✽ indicates screen settings.
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Mode
441
Factory Setting
7
6
5
4
3
2
1
0
Bit:
1
0
0
0
0
0
0
0
HEX:80
Logic
Bit
Feature
Description
0
1
7 – 4 Select a paper feeder cassette to
Bit 7-4:
0000
0001
0010
0011
1000
1010
1100
1st drawer
2nd drawer
3rd drawer
4th drawer
Auto
use when using PC printer function
✽
Bypass
LCC
Others
Not available
Portrait
3 – 2 Select a paper orientation to set
Bit 3-2:
00
01
10
11
00
01
10
11
when using PC printer function ✽
Landscape
other
Not available
1-sided print
1 – 0 Select a print method to use when
Bit 1-0:
using PC printer function
✽
2-sided print for short-edge binding
2-sided print for long-edge binding
Not available
Mode
442
Factory Setting
7
6
5
4
3
2
1
0
Bit:
0
0
0
0
0
0
0
1
HEX:01
Logic
Bit
Feature
Description
0
1
7 – 0 Select # (last 8 bits) of copies to
Bit 7-0: 00000000
00000001
Not available
1
print by PC printer
✽
11100111
11111111
999
Mode
Factory Setting
7
6
5
4
3
2
1
0
443
Bit:
0
0
0
0
0
0
0
0
HEX:00
Logic
Bit
Feature
Description
0
1
7 – 2
Fixed
Do not changes these settings.
0
1 – 0 Select # (first 2 bits) of copies to
print by PC printer
Bit 1-0:
00
11
✽
999
Note: Features marked with asterisks can be specified by the user. ✽ indicates screen settings.
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Mode
444
Factory Setting
7
6
5
4
3
2
1
0
Bit:
0
0
0
0
0
0
0
0
HEX:00
Logic
Bit
Feature
Description
0
1
7 – 2 Select a font type to be set when
using PC printer function
Bit 7-2:
000000
000001
000010
000011
000100
000101
000110
000111
001000
001001
001010
001011
001100
001101
001110
001111
010000
010001
010010
010011
010100
010101
010110
010111
011000
011001
011010
011011
011100
011101
011110
011111
100000
100001
100010
100011
100100
100101
100110
100111
101000
101001
101010
101011
101100
101101
Courier
✽
CG Times
CG Times Bold
CG Times Italic
CG Times Bold Italic
CG Omega
CG Omega Bold
CG Omega Italic
CG Omega Bold Italic
Coronet
Clarendon Condensed
Univers Medium
Univers Bold
Univers Medium Italic
Univers Bold Italic
Univers Medium Condensed
Univers Bold Condensed
Univers Medium Condensed Italic
Univers Bold Condensed Itali
Antique Olive
Antique Olive Bold
Antique Olive Italic
Garamond Antiqua
Garamond Halbfett
Garamond Kursiv
Garamond Kursiv Halbfett
Marigold
Albertus Medium
Albertus Extra Bold
Arial
Arial Bold
Arial Italic
Arial Bold Italic
Times New
Times New Bold
Times New Italic
Times New Bold Italic
Symbol
Wingdings
Courier Bold
Courier Italic
Courier Bold Italic
Letter Gothic
Letter Gothic Bold
Letter Gothic Italic
Line Printer
Others
Not available
1 – 0
Fixed
Do not change these settings.
Note: Features marked with asterisks can be specified by the user. ✽ indicates screen settings.
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Mode
445
Factory Setting
7
6
5
4
3
2
1
0
Bit:
0
1
0
1
1
1
0
0
HEX:5C
Logic
Bit
Feature
Description
0
1
7 – 2 Select a font type to be set when
using PC printer function
Bit 7-2:
000000
000001
000010
000011
000100
000101
000110
000111
001000
001001
001010
001011
001100
001101
001110
001111*1
010000
010001
010010
010011
010100
010101
010110
010111*2
011000
011001
011010
011011
011100
011101
011110
011111
100000
100001
100010
100011
100100
100101
100110
Desktop
✽
ISO4: United Kingdom
ISO6: ASCII
ISO 11: Swedish
ISO 15: Italian
ISO 17: Spanish
ISO21: German
ISO 60: Norwegian V1
ISO 69: French
ISO 8859/1 Latin1
ISO 8859/2 Latin2
ISO 8859/9 Latin5
Legal
Math-8
Microsoft Publish
“PC-8(Code Page 437)”
PC-8 Danish/Norwegian
PC-850 Multilingual
PC-852 Latin2
PC-Turkish
PS Math
PS Text
Pi Font
Roman-8
Ventura International
Ventura Math
Ventura US
Window 3.0 Latin1
Window 3.1 Latin1
Window 3.1 Latin2
Window 3.1 Latin5
MC Text
Wingdings
Symbol
PC-866
ISO8859-10
PC1004
Window Baltic
PC-775
Others
Not available
1 – 0
Fixed
Do not change these settings.
Note.*1: Outside North America
*2: North America
Note: Features marked with asterisks can be specified by the user. ✽ indicates screen settings.
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Mode
446
Factory Setting
7
6
5
4
3
2
1
0
Bit:
0
0
1
1
1
1
0
0
HEX:3C
Logic
Bit
Feature
Description
0
1
7 – 0 Select # of lines to set when using Bit 7-0: 00000101
5
PC printer function
✽
00111100*1
01000000*2
10000000
60
64
128
Others
Not available
Note.*1: North America
*2: Outside North America
Mode
Factory Setting
7
6
5
4
3
2
1
0
447
Bit:
0
0
0
0
0
0
0
0
HEX:00
Logic
Point
Bit
7
Feature
Description
0
1
Select the unit of font size to use
when using PC printer function
Pitch
✽
6 – 0
Fixed
Do not change these settings.
Mode
448
Factory Setting
7
6
5
4
3
2
1
0
Bit:
0
0
1
1
0
0
0
0
HEX:30
Logic
Bit
Feature
Description
0
1
7 – 0 Select font size to use when using Bit 7-0: 00000000
5
PC printer function
(Scalable font size)
(Last 8 bits)
✽
00010000
00110000
11111111
4.00 (16)
12.00 (48)
Mode
449
Factory Setting
7
6
5
4
3
2
1
0
Bit:
0
0
0
0
0
0
0
0
HEX:00
Logic
Bit
Feature
Description
0
1
7 – 4
Fixed
Do not change these settings.
0
3 – 0 Select a font size to use when using Bit 3-0:
0000
1111
PC printer function
(Scalable font size)
(First 8 bits)
✽
999.75 (3999)
Note: Features marked with asterisks can be specified by the user. ✽ indicates screen settings.
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Mode
450
Factory Setting
7
6
5
4
3
2
1
0
Bit:
1
1
1
0
1
0
0
0
HEX:E8
Logic
Bit
Feature
Description
0
1
7 – 0 Select font size to use when using Bit 7-0: 00000000
PC printer function
(Bitmap font size)
(Last 8 bits)
✽
00101100
11101000
10101100
11111111
0.44 (44)
10.00 (1000)
99.00 (9900)
Mode
451
Factory Setting
7
6
5
4
3
2
1
0
Bit:
0
0
0
0
0
0
1
1
HEX:03
Logic
Bit
Feature
Description
0
1
7 – 6
Fixed
Do not change these settings.
5 – 0 Select font size to use when using Bit 5-0:
000000
000011
100110
PC printer function
(Bitmap font size)
(First 8 bits)
✽
10.00 (1000)
99.00 (9900)
Not available
Others
Mode
452
Factory Setting
7
6
5
4
3
2
1
0
Bit:
0
0
0
0
0
0
0
0
HEX:00
Logic
Yes
Bit
7
Feature
Description
0
1
Change between A4 and letter size No
for PC printing
✽
6 – 0
Fixed
Do not change these settings.
Mode
453
Factory Setting
7
6
5
4
3
2
1
0
Bit:
0
0
0
0
0
0
0
0
HEX:00
Logic
ON
Bit
7
Feature
Description
0
1
Set OFF or ON of postscript error
printing to apply when using PC
OFF
printer function
✽
6 – 0
Fixed
Do not change these settings.
Note: Features marked with asterisks can be specified by the user. ✽ indicates screen settings.
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Mode
454
Factory Setting
7
6
5
4
3
2
1
0
Bit:
0
0
0
0
0
0
0
0
HEX:00
Logic
Bit
Feature
Description
0
1
7 – 6 Select the parallel port setting for
PC printing
Bit 7-6:
Fixed
00
01
10
11
ECP
✽
Compatible
Nibble
Not available
5 – 0
Do not change these settings.
Mode
455
Factory Setting
7
6
5
4
3
2
1
0
Bit:
0
0
0
0
1
1
1
1
HEX:0F
Logic
Bit
Feature
Description
0
1
7 – 0 Select timeout timer (last 8 bits) for Bit 7-0: 00000000
PC printing
✽
Not available
10 sec
00001001
00001010
00001111
00101100
11111111
15 sec
300 sec
Not available
Mode
456
Factory Setting
7
6
5
4
3
2
1
0
Bit:
0
0
0
0
0
0
0
1
HEX:01
Logic
Bit
Feature
Description
0
1
7 – 1
Fixed
0
Do not change these settings.
Most significant bit for mode 455
0
Select timeout timer (first 1 bit) for
PC printing
300 sec
Mode
464
Factory Setting
7
6
5
4
3
2
1
0
Bit:
1
0
0
0
1
1
0
0
HEX:8C
Logic
Bit
Feature
Description
0
1
7 – 0 Select RAW port number
Bit 7-0: 00000000
00000001
Not available
1
(last 8 bits)
10001100
11111111
9100
65535
Note: Features marked with asterisks can be specified by the user. ✽ indicates screen settings.
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Mode
465
Factory Setting
7
6
5
4
3
2
1
0
Bit:
0
0
1
0
0
0
1
1
HEX:23
Logic
Bit
Feature
Description
0
1
7 – 0 Select RAW port number
Bit 7-0: 00000000
Do not specify
these settings.
Most significant bit for mode
464
(first 8 bits)
00000001
1
00100011
11111111
9100
65535
Mode
Factory Setting
7
6
5
4
3
2
1
0
467
Bit:
0
0
0
0
0
0
0
0
HEX:00
Logic
Bit
Feature
Description
0
1
7 – 5 Select frame type for PC printing✽ Bit 7-5:
000
001
010
011
100
Auto detect
Ethernet-II
802.2
802.3
SNAP
Others
Do not specify
these settings.
4 – 0
Fixed
Do not change these settings.
Mode
468
Factory Setting
7
6
5
4
3
2
1
0
Bit:
0
0
0
0
1
1
1
1
HEX:0F
Logic
Bit
7
Feature
Description
0
1
Setting passive mode
OFF
ON
6 – 0 Automatic arrival check
Bit 6-0: 0000000
0000001
0
EP-NET server setting
1 min
0001111
15 min
1111000
Others
120 min
Not available
Note: Features marked with asterisks can be specified by the user. ✽ indicates screen settings.
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1. PROBLEMS WHILE PRINTING FROM A COMPUTER
1-1.
Computer printing problems
Num-
ber
Symptom
Possible Cause
Remedy
Description
1
The printing The application
Check the instruc- Depending on the soft-
positiondoes paper and print set- tion manual for the ware, if the settings are
not match
the previ-
ously used
printer.
tings are incorrectly application, and
incorrect, even by a small
amount, the printing posi-
tion may be shifted.
specified.
then correctly
specify the set-
tings.
The paper that is
Refer to “Paper
With this unit, paper is fed
being used does not Tab” in the Printer by the friction of rollers.
meet the specifica- Controller User Due to this, there may be
tions for the printer. Manual, and then slight errors in the hori-
check the paper.
zontal and vertical direc-
tions. These errors differ
depending on the paper.
2
Only some of The binding margin Check the print
the pages
were printed,
or the data
for one page
was printed
on two
is incorrect.
area.
pages.
3
4
The left side The paper position
of the page is shifted.
blank. (The
text is only
printed on
• Correctly load
the paper.
• Check the mar-
gin settings
specified in the
application.
the right side
of the paper.)
Text different The printer is not set Specify the appro-
from the text to the settings most priate printer set-
in the screen appropriate for the
was printed. computer environ-
ment.
tings.
The interface cable Check that the
is not correctly con- cable is correctly
nected.
connected to the
copier and the
computer.
A printer buffer or a Change the con-
switch is being used. nections so that a
printer buffer and
switch is not being
used.
T-1
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Num-
ber
Symptom
Possible Cause
Remedy
Description
5
Blank pages There are blank
are fed out. pages in the print
data.
Remove the blank
pages from the
print data, or
select the appro-
priate copier or
printer driver set-
ting that does not
output blank
pages. (Depend-
ing on the data for-
mat, blank pages
may not be output-
ted.)
6
When the
document is
reduced, the
print result
differs from
the docu-
ment before
it was
With this unit, reduced
printing is performed by
reducing coordinates. At
that time, round-off errors
may occur in the values,
and the print result may
appear different due to
changes in the data, such
as overlapping images.
reduced.
T-2
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Num-
ber
Symptom
Possible Cause
Remedy
Description
7
Data was
sent, but
The specifically
designed printer
Use the specifi-
cally designed
If the print data cannot be
received correctly, stop
printing.
could not be driver was not used. printer driver.
printed, or
printing did
not begin for
a long time.
The correct cable is Check the cable.
not used, or the
cable is not correctly
connected.
Data transmission
was not finished.
Wait a little while
longer.
Since this unit is a page
printer, if the data for one
page is incomplete, print-
ing will not begin. In addi-
tion, if a large amount of
data is being sent in the
graphics mode, data
transmission takes some
time.
The print port for the Check the print
driver is incorrect.
port on the Ports
tab (Windows
2000/XP/NT 4.0)
or General tab
(Windows 98/Me)
This unit is not
selected as the
default printer.
Select this unit as
the default printer.
The print queue is
Continue the
temporarily paused queue or set the
or is offline. copier online.
No paper is There is no paper, or If a message
fed out. there is no paper of appears,indicating
8
the specified size.
that the paper
must be replen-
ished, load the
paper.
Mailbox printing has
been specified.
Paper is not fed out if
mailbox printing has been
specified.
9
Paper of the The paper drawer
When specifying a paper
drawer, depending on the
settings for the selected
paper drawer, do not
select paper in a drawer
with different settings.
specified
has been specified.
size is
loaded, but
printing is not
performed.
T-3
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Num-
ber
Symptom
Possible Cause
Remedy
Description
10 The printed There are limitations Check the paper
pages were on the sizes of paper size, and check
not sorted in that can be sorted in that the paper is
a crisscross a crisscross orienta- loaded horizon-
orientation. tion.
Paper of the same
tally and vertically.
size is not loaded
horizontally and ver-
tically in separate
paper drawers.
11 Cover pages The orientations
Specify the same
orientations.
and over-
specified for the
head projec- paper drawers con-
tor
taining the cover
pages (or overhead
projector transparen-
cies) and containing
the paper are not the
same.
transpar-
ency inter-
leaves are
not printed
correctly.
12 The paper
If booklet binding is Check if the “Book- Depending on the Finish-
size cannot specified, paper
let Creation” set-
ing setting that is
be specified. larger than A4, post- ting is selected.
selected, the paper size
cannot be specified.
cards and enve-
lopes cannot be
specified.
13 The paper
size is not as application, the
specified.
Depending on the
Specify the paper The paper size can be
size by using the specified both from the
paper size specified Print command in printer’s Properties dia-
from the printer’s
Properties dialog
box is not applied.
the application.
log box and by using the
Print command in most
applications; however,
depending on the applica-
tion, the paper size
selected from the printer’s
Properties dialog box
may not be applied.
T-4
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Num-
ber
Symptom
Possible Cause
Remedy
Description
14 The desired Additional optional
Check that the
In order to specify the 3rd
or 4th paper drawer as
the paper source, addi-
tional optional paper feed
paper source paper feed units are additional paper
cannot be
selected.
not installed, or the feed units are
3rd and 4th paper
drawers cannot be
selected from the
installed, and
check the selected units must be installed. In
settings on the
addition, if the 3rd and 4th
paper drawers are not
detected, they cannot be
selected from the paper
source options on the
Device Options Setting
tab.
paper source options Device Options
on the Device
Options Setting tab.
Setting tab.
Postcards, enve-
Check the paper
If postcards are selected
as the paper size, the
“Auto Paper” and the 1st
through 4th paper draw-
ers cannot be selected.
lopes or a non-stan- size.
dard size is selected
as the paper size.
15 The paper
Depending on the
Specify the paper The paper source can be
source by using specified both from the
source is not application, the
as specified. paper source speci- the Print command printer’s Properties dia-
fied from the printer's in the application. log box and by using the
Properties dialog
box is not applied.
Print command in most
applications; however,
depending on the applica-
tion, the paper source
selected from the printer’s
Properties dialog box
may not be applied.
Paper with the
appropriate size is
not loaded in the
specified paper
drawer.
Load paper with
the appropriate
size into the speci-
fied paper drawer.
16 The printing Depending on the
Specify the print- The printing orientation
orientation is application, the print- ing orientation by can be specified both
not as speci- ing orientation speci- using the Print
fied. fied from the printer’s command in the
from the printer’s Proper-
ties dialog box and by
using the Print command
in most applications; how-
ever, depending on the
application, the printing
orientation selected from
the printer’s Properties
dialog box may not be
applied.
Properties dialog
box is not applied.
application.
T-5
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Num-
ber
Symptom
Possible Cause
Remedy
Description
17 Sorting is not The sorting method By using the Print Sorting can be specified
performedas has been specified command in the both from the printer’s
specified.
by using the Print
command in the
application.
application, spec- Properties dialog box and
ify that no sorting by using the Print com-
is to be performed, mand in most applica-
and then select the tions; however,
sort setting from
depending on the applica-
the printer’s Prop- tion, sorting selected by
erties dialog box. using the Print command
may result in any of the
following.
• If double-sided printing
is selected, the first
page of the n+1 set is
printed on the reverse
side of the last page of
the n set.
• If booklet binding is
specified, all pages are
printed and combined
into one set.
• If stapling is selected,
all pages are stapled
together as one set.
• If the “Distribution #”
function is used, all
pages are printed with
the same distribution
number.
• If mailbox printing is
specified, documents
of the set number of
copies can be held in
the copier to be printed.
T-6
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Num-
ber
Symptom
Possible Cause
Remedy
Description
18 The number Whether the setting First, specify one The number of copies can
of copies is specified from the copy by using the be specified both from the
not as speci- printer’s Properties Print command in printer’s Properties dia-
fied.
dialog box or the set- the application,
ting specified by and then specify
using the Print com- the necessary
log box and by using the
Print command in most
applications; however,
mand has priority dif- number of copies whether the setting speci-
fers depending on
the application.
from the printer’s fied from the printer’s
Properties dialog Properties dialog box or
box.
the setting specified by
If only one copy is using the Print command
printed, specify the has priority differs
necessary num-
ber of copies by
using the Print
command in the
application.
depending on the applica-
tion.
19 Double-sided The optional duplex- Check that the
printing can- ing document feeder duplexing docu-
In order to specify double-
sided printing, the
not be
selected.
is not installed, or
the duplexing docu- installed, and
ment feeder is
optional duplexing docu-
ment feeder must be
ment feeder is not
selected on the
Device Options Set- Device Options
ting tab. Setting tab.
check the selected installed. In addition, dou-
settings on the
ble-sided printing cannot
be specified unless the
duplexing document
feeder is selected on the
Device Options Setting
tab.
The paper size set- Check the paper
ting is smaller than size setting, and
the standard size,
such as for post-
check if the “OHP
Interleaving” func-
cards or envelopes. tion is selected.
20 Double-sided The paper size of Check the paper
Double-sided printing on
the same pages is not
possible with documents
that have differing paper
sizes for each page.
printing is not each page is differ- size.
performedas ent.
specified.
✽ If multiple double-sided
copies are not printed
correctly, refer to the
information on sorting.
Even if the paper size is
larger than the standard
size, printing is not possi-
ble on paper such as thick
paper or overhead projec-
tor transparencies.
T-7
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Num-
ber
Symptom
Possible Cause
Remedy
Description
21 The binding Double-sided print- Check that double- The binding position and
position can- ing or booklet bind- sided printing or the binding margin can
not be speci- ing is not specified. booklet binding is only be specified if dou-
fied.
selected.
ble-sided printing or
booklet binding is speci-
fied.
22 The binding Hole punching or
Check if hole
punching or sta-
pling are specified. double-sided printing, the
binding position is
If hole punching or sta-
pling is specified with
position is
not as speci- fied with double-
fied. sided printing.
stapling are speci-
adjusted for the positions
of the punched holes or
staples.
23 Booklet bind- The optional duplex- Check that the
ing cannot ing document feeder duplexing docu-
be specified. is not installed, or ment feeder is
the duplexing docu- installed, and
In order to specify booklet
binding, the optional
duplexing document
feeder must be installed.
ment feeder is not
selected on the
Device Options Set- Device Options
check the selected In addition, booklet bind-
settings on the
ing cannot be specified
unless the duplexing doc-
ument feeder is selected
on the Device Options
Setting tab.
ting tab.
Setting tab.
24 Booklet bind- The paper size of
Check the paper
✽ If multiple copies are
not printed correctly
with booklet binding,
refer to the information
on sorting.
ing is not
each page is differ- size.
performedas ent.
specified.
25 Output tray
cannot be
The optional mail bin Check that the
kit is not installed, or mail bin kit is
the mail bin kit is not installed, and
In order to specify the
output tray, the optional
mail bin kit must be
selected.
selected on the
check the selected installed. In addition, the
Device Options Set- settings on the
output tray cannot be
specified unless the mail
bin kit is selected on the
Device Options Setting
tab.
ting tab.
Device Options
Setting tab.
Check the paper
size setting, and
When using paper with a
size other than A4, A5,
check if the “Cover JIS-B5, Invoice, Execu-
Mode” or “OHP tive, Letter or 16K, the
Interleaving” func- output tray cannot be
tion is selected. selected.
T-8
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Num-
ber
Symptom
Possible Cause
Remedy
Description
26 The output
tray is not as
specified.
• Thick paper or
Check the paper
When using thick paper,
overhead projector trans-
parencies or paper with a
size other than A4, A5,
JIS-B5, Invoice, Execu-
tive, Letter or 16K, the
paper cannot be fed into
mail bins 1 through 4.
overheadprojector type and size.
transparenciesare
used.
• Paper with a size
other than A4, A5,
JIS-B5, Invoice,
Executive, Letter
or 16K is used.
27 Hole punch- The optional finisher Check that the fin- In order to specify hole
ing cannot
performedbe installed, or the fin- kit are installed,
specified. isher and punch kit and check the
and saddle kit is not isher and saddle
punching, the optional fin-
isher and saddle kit must
be installed. In addition,
are not selected on selected settings hole punching cannot be
the Device Options on the Device
specified unless the fin-
isher and saddle kit are
selected on the Device
Options Setting tab.
Setting tab.
Options Setting
tab.
• Postcards or enve- Check the paper
lopes are selected type, paper size
as the paper size. and paper source
• The paper is being settings, and
supplied manually. check if the “Book-
• Booklet binding is let Creation” set-
specified.
ting or the “Cover
• Overhead projec- Mode” or “OHP
tor transparency
interleaving is
Interleaving” func-
tion is selected.
specified with the
“Cover Mode” or
“OHP Interleav-
ing” function.
28 Hole punch- Thick paper, over-
Check the paper
• When using the fin-
isher, hole punching
cannot be performed
with overhead projec-
tor transparencies and
envelopes.
ing is not
head projector trans- type.
performedas parencies or
specified.
envelopes are used.
Hole punching will
be parallel to the
Check the direc-
tion that the paper parallel to the feeding
Holes cannot be punched
paper feed direction. is loaded.
direction. For example,
when printing a land-
scape document on A3
paper in the portrait orien-
tation, holes cannot be
punched at the top of the
page.
T-9
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Num-
ber
Symptom
Possible Cause
Remedy
Description
29 Stapling can- The optional finisher Check that the fin- In order to specify sta-
not be speci- is not installed, or
isher is installed,
and check the
selected settings addition, stapling cannot
pling, the optional fin-
isher must be installed. In
fied.
the finisher is not
selected on the
Device Options Set- on the Device
be specified unless the
finisher is selected on the
Device Options Setting
tab.
ting tab.
Options Setting
tab.
• The paper size
Check the paper
setting is smaller size setting, and
than the standard check if the “Book-
size, such as for
postcards or enve- ting or the “OHP
lopes. Interleaving” func-
let Creation” set-
• Booklet binding or tion is selected.
overheadprojector
transparency inter-
leaving is speci-
fied.
30 Stapling is
not per-
Thick paper or over- Check the paper
head projector trans- type.
parencies are used.
formed as
specified.
• The number of
Check the number
copies exceeds 50 of copies and the
pages.
paper size.
• Paper with differ-
ent sizes are com-
bined.
Stapling will be par- Check the direc-
Staples cannot be
allel to the paper
feed direction.
tion that the paper punched parallel to the
is loaded.
feeding direction. For
example, when printing a
landscape document on
A4 paper in the portrait
orientation, staples can-
not be punched at the top
of the page.
The stapling position for a
single staple, as a rule, is
in the upper-left corner of
paper loaded in the land-
scape orientation.
T-10
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Num-
ber
Symptom
Possible Cause
Remedy
Description
31 The “Cover If two or more copies Check if multiple
Mode” and are specified, if the copies or the
“OHP Inter- paper source is set paper source are
leaving”
to the 1st through
4th paper drawers,
or if double-sided
printing, booklet
selected, if the
functions
cannot be
specified.
“Booklet Creation”
setting or the “Dis-
tribution #” or
printing, distribution “OHP Interleav-
number printing, ing” function is
reprinting, stapling or selected, and if
hole punching are reprinting, sta-
specified, the “OHP pling or hole
Interleaving” func-
tion cannot be
selected.
punching are
selected.
If booklet binding is Check if the “Book-
selected, the “Cover let Creation” set-
Mode” function can- ting is selected.
not be selected.
32 The size of
the inter-
The paper drawer for Specify the paper
the interleaves or
cover pages is not
drawer loaded with
paper for the inter-
leaves and cover
pages with the
same orientation
and size as the
document.
leaves or
cover pages specified.
is not the
same.
33 Distribution If sorting is not spec- Check that sorting
numbering
cannot be
specified.
ified, distribution
numbering cannot
be selected.
is selected.
34 Distribution After specifying the Check that sorting When the “Distribution #”
numbering is distribution number, is specified. function was specified,
not per-
formed as
specified.
sorting was can-
celled.
Depending on the sorting was specified.
selected settings, However, if sorting was
not all distribution later cancelled, the “Dis-
number may be
printed.
tribution #” function will
also be cancelled.
35 The print
Paper with the cor- Check the speci- Since the paper size and
result is dif- rect size and orienta- fied paper size and orientation settings speci-
ferent from
the pre-
viewed
tion is not loaded.
orientation in the
application and
printe’s Properties tings in the printer’s Prop-
fied in the application
have priority over the set-
image.
dialog box.
erties dialog box, the print
result may be different
from the previewed
image.
T-11
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2. WARM RESTART
2-1.
Overview
• Perform this operation when entering Maintenance Mode and when the touch panel but-
tons cannot be used (do not operate correctly) if a malfunction occurs while the machine
is running (sending, receiving, copying, etc.).
Pressing this button initializes the unit, but documents stored in the unit's memory and
program settings are saved. After the unit is initialized, the specified operations are per-
formed on the documents stored in the unit's memory (except with copies and computer
printouts).
2-2.
Warm restart procedure
• Press the button in the small hole on the side of the control panel.
2-3.
Warm restart operation
• The warm restart operation begins when the operation described in 2-2 is performed.
At this time, the touch panel goes off.
After approximately 5 seconds, the warm restart operation is completed and the initial
screen appears in the touch panel. Then, the specified operations are performed on the
documents stored in the unit’s memory.
Control panel
4384S501CA
Press the button in the small hole on
the side of the control panel.
T-12
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Copyright
2003 MINOLTA CO., LTD.
Use of this manual should be strictly supervised to
avoid disclosure of confidential information.
MINOLTA Co.,Ltd.
7662-4513-11
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