Maytag Washer MAH7500 User Manual

MODEL MAH7500  
THE NEW MAYTAG NEPTUNE® WASHER  
USER  
G U I D E  
ABLE OF CONTENTS  
T
Safety Instructions ................................................. 1-2  
Operating Instructions...............................................3  
Control Panel............................................................. 4  
Controls at a Glance............................................5-13  
Features.................................................................14-15  
Care & Cleaning...................................................... 16  
Storing the Clothes Washer...................................17  
BeforeYou Call....................................................18-19  
Operating Sounds ................................................... 20  
Questions and Answers......................................... 21  
Warranty................................................................... 23  
Guide de l’Utilisateur............................................. 24  
Guía del Usuario ..................................................... 48  
6 2717920  
A/08/00 MCS 22003305  
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MPORTANT SAFETY INSTRUCTIONS CONT.  
I
Do not reach into the appliance if the tumbler is moving.  
7
7
Do not allow children to play on or in the appliance. Close supervision of children is necessary when the appliance  
is used near children.  
8
8
9
10  
10  
9
Do not tamper with controls.  
Do not repair or replace any part of the appliance or attempt any servicing unless specifically recommended in pub-  
lished user-repair instructions that you understand and have the skills to carry out.  
11  
11  
Unplug power supply cord before attempting to service your clothes washer.  
12  
12  
Store laundry aids and other material in a cool, dry place where children cannot reach them.  
Do not wash or dry items that are soiled with vegetable or cooking oil.These items may contain some oil after laun-  
dering. Due to the remaining oil, the fabric may smoke or catch fire by itself.  
13  
13  
Do not use chlorine bleach and ammonia or acids (such as vinegar or rust remover) in the same wash. Hazardous  
fumes can form.  
14  
14  
Do not machine wash fiberglass materials. Small particles can stick to fabrics washed in following loads and cause skin  
irritation.  
15  
15  
16  
16  
Before the appliance is removed from service or discarded, remove the door to the washing compartment.  
Do not sit on top of the clothes washer.  
17  
17  
Inlet hoses are subject to damage and deterioration over time. Check the hoses periodically for bulges, kinks, cuts,  
wear or leaks and replace them every five years.  
18  
18  
SAVE THESE INSTRUCTIONS  
2
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PERATING INSTRUCTIONS  
O
For detailed information on sorting, pretreating stains, etc., see the enclosed Laundering Tips booklet.  
LOAD THE CLOTHES WASHER  
• The tub can be loaded completely full with dry  
unfolded clothes. However, do not pack the tub tightly.  
• When washing heavily soiled loads, it is very important  
to avoid overloading the washer to assure good  
cleaning results.  
• Overloading may reduce washing efficiency and pos-  
sibly cause creasing or wrinkling of the load.  
To load a forgotten item, press the Start/Pause  
touchpad, add the item, close the door and press the  
Start/Pause touchpad. After a 15 to 30 second  
pause, the cycle will resume.  
• When washing big bulky items or a couple of small  
items that do not fill the tub completely, such as a rug  
or two sweaters, a few towels should be added for  
improved tumbling and spin performance.  
NOTE: To assure that your additional items get clean,  
do not wait more than five minutes after the cycle has  
started to add the item.  
Special Note: As you use the touchscreen, if you feel you are lost, press Back or Home.  
TATUS DISPLAY  
S
main wash  
door locked  
estimated time:  
40  
cotton/sturdy  
fabrics  
options  
end chime medium  
wrinkle free spin  
remind chime ON  
ESTIMATED TIME DISPLAY  
hot wash  
cold rinse  
After pressing start, this display will show the estimated time remaining in the cycle.  
normal soil  
16 min. wash  
INDICATOR LIGHTS  
Door Locked – Displays whenever the door of the clothes washer is locked.The door can be unlocked by pressing the  
Start/Pause touchpad to stop the washer.  
ATER USE  
W
®
The amount of water used will vary with each load.The Maytag Neptune clothes washer uses an adaptive fill valve to provide  
the appropriate amount of water for efficient cleaning performance and conservation of water and energy.  
3
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ONTROL PANEL  
C
Touchscreen - An interactive  
display that responds with the  
touch of a finger.  
Note: Exposure of the touch-  
screen to direct sunlight is not  
recommended.  
Home - Takes you imme-  
diately to the first screen.  
Off - Stops the washer  
and the turns off the  
display.  
Home  
cotton/sturdy  
delicate  
wrinkle free  
hand washable  
favorite cycles  
more cycles  
Favorites - Quick  
access to your  
named cycles.  
Start/Pause - Press this  
pad to start a cycle. Once  
started, pressing this pad  
will stop the washer at any  
point in the cycle.  
Back - Takes you to the pre-  
vious screen.  
Help - Quick access to Stain  
Brain, Before You Call,  
Laundering Hints, Operating  
Tips, Lock Out and Select  
Preferences.  
Special Note: As you use the touchscreen, if you feel you are lost, press Back or Home.  
4
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ONTROLS AT A GLANCE  
C
SETTING A WASH CYCLE  
If there are no words on the touchscreen, open the door, touch any pad (except off), or touch the screen to  
“wake” the controls.  
Home  
cotton/sturdy  
Wash/Rinse Temperature  
Soil Level/Wash Time  
extra heavy soil  
34 min. wash  
wrinkle free  
hand washable  
favorites  
hot wash  
cold rinse  
warm wash  
warm rinse  
heavy soil  
24 min. wash  
normal soil  
16 min. wash  
delicate  
warm wash  
cold rinse  
cold wash  
cold rinse  
light soil  
10 min. wash  
quick  
5 min. wash  
more cycles  
Step 2  
Step 1  
Step 3  
Home Screen – Select the  
Wash/Rinse Temps – Select the  
Soil Level/WashTime – Select the  
appropriate fabric setting.  
appropriate wash/rinse temperature.  
appropriate soil level/wash time.  
Press "Start/Pause" or  
change your selections below.  
Options  
extra rinse  
on off  
medium end of  
cycle chime  
cotton/sturdy  
fabrics  
options  
end chime medium  
extra rinse ON  
remind chime ON  
pre-soak  
on off  
wrinkle free spin  
hot wash  
cold rinse  
stain cycle  
on off  
delay wash  
on off  
normal soil  
16 min. wash  
remind chime  
on off  
continue  
Step 4  
Step 5  
Step 6  
Options Screen – The option  
choices on the left turn the options  
on or off. Some option choices on  
the right show an additional screen  
with multiple choices. When the  
desired selections are made, touch  
Continue to see the review screen  
once again.  
If you are satisfied with the selections,  
press the Start/Pause pad to begin the  
cycle.  
Review Screen – This screen  
reviews your selections before  
starting the washer. You may press  
Start/Pause to begin washing or  
press a displayed choice to change  
previous selections.  
Special Note: As you use the touchscreen, if you feel you are lost, press Back or Home.  
5
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FAVORITES AT A GLANCE  
Favorites allows you to create, name and save up to 24 commonly used wash cycles.  
“Blue jeans” and “towels” favorite cycles have been programmed for you. To change these cycles for your prefer-  
ences, see Edit a Favorite on page 7.  
CREATE A FAVORITE  
Home  
cotton/sturdy  
Favorites  
Fabrics  
blue jeans  
towels  
wrinkle free  
hand washable  
favorites  
cotton/sturdy  
wrinkle free  
hand wash  
delicate  
delicates  
edit a favorite  
create a favorite  
more cycles  
1 of 4  
Step 2  
Step 3  
Step 1  
Touch “Create a Favorite”.  
Fabrics – Select the appropriate  
Touch “Favorites” on the home  
fabric setting.  
screen or the Favorites pad.  
Press "Continue" to name your  
favorite or change selections below.  
Wash/Rinse Temperature  
Soil Level/Wash Time  
options  
end chime medium  
wrinkle free spin  
extra rinse ON  
remind chime ON  
extra heavy soil  
34 min. wash  
cotton/sturdy  
hot wash  
cold rinse  
warm wash  
warm rinse  
fabrics  
heavy soil  
normal soil  
16 min. wash  
hot wash  
cold rinse  
24 min. wash  
presoak ON  
stain cycle ON  
warm wash  
cold rinse  
cold wash  
cold rinse  
light soil  
10 min. wash  
quick  
5 min. wash  
normal soil  
16 min. wash  
continue  
Step 4  
Step 5  
Step 6  
Soil Level/WashTime – Select the  
Review Screen – This screen reviews  
your cycle choices, and allows you to  
choose Options to further customize  
your wash cycle. Press “Options” if  
desired, or press “Continue”.  
Wash/Rinse Temps – Select the  
appropriate soil level/wash time.  
appropriate wash/rinse temperature.  
Press "Continue" to name your  
favorite or change selections below.  
Options  
Favorites  
extra rinse  
on off  
medium end of  
cycle chime  
options  
g
n
cotton/sturdy  
fabrics  
blue jeans  
whites  
towels  
a
h
o
v
b
i
c
j
d
k
e
l
f
m
t
end chime medium  
wrinkle free spin  
extra rinse ON  
remind chime ON  
presoak ON  
pre-soak  
on off  
wrinkle free spin  
hot wash  
cold rinse  
p
q
r
s
z
u
.
stain cycle  
on off  
delay wash  
on off  
stain cycle ON  
y
w
x
&
normal soil  
16 min. wash  
edit a favorite  
create a favorite  
remind chime  
on off  
continue  
space  
clear  
save  
continue  
1 of 4  
Step 8  
Step 7  
Step 9  
Name A Favorite Cycle Touch the corresponding  
letter and space combination to spell out your favorite cycle  
name, up to 12 characters. Press “Save”. Your new  
Favorite Cycle will be displayed on the Favorites page.  
Options Screen – The option choices  
on the left turn the options on or off.  
Some option choices on the right show  
an additional screen with multiple  
choices. When the desired selections  
are made,touch “Continue” to see the  
review screen once again.  
If satisfied with your selec-  
tions, press “Continue” to  
name your favorite cycle.  
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ONTROLS AT A GLANCE CONT.  
C
EDIT A FAVORITE  
This allows you to change the settings of any favorite cycle.  
Press "Continue" to name your  
favorite or change selections below.  
Home  
Favorites  
options  
cotton/sturdy  
fabrics  
blue jeans  
towels  
cotton/sturdy  
delicate  
wrinkle free  
hand washable  
favorites  
end chime medium  
wrinkle free spin  
extra rinse ON  
remind chime ON  
presoak ON  
hot wash  
cold rinse  
stain cycle ON  
normal soil  
16 min. wash  
edit a favorite  
create a favorite  
more cycles  
continue  
1 of 4  
Step 1  
Step 3  
The review screen for that specific  
cycle will be displayed. Make the appro-  
priate changes by touching the area.  
Press “Continue”.  
Step 2  
Touch “Favorites” on the home screen or the  
Touch “Edit A Favorite” Touch  
Favorites pad.  
the favorite cycle you want to edit.  
g
n
a
h
o
v
b
i
c
j
d
k
e
l
f
m
t
p
q
r
s
z
u
.
y
w
x
&
space  
clear  
save  
Step 4  
If the current favorite cycle name still applies,  
touch “Save”. If you prefer a new name,  
type in the new name and touch “Save”.  
Special Note: As you use the touchscreen, if you feel you are lost, press Back or Home.  
7
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MOVE A FAVORITE  
Home  
Favorites  
blue jeans  
towels  
whites  
cotton/sturdy  
delicate  
wrinkle free  
hand washable  
favorites  
dress shirts  
blankets  
sweaters  
edit a  
favorite  
create a  
favorite  
more cycles  
1 of 4  
Step 2  
Touch “Edit a Favorite”.  
Step 1  
Touch “Favorites” on the Home screen or the  
Favorites pad.  
Select FavoriteTo Edit  
Favorites  
Select FavoriteTo Edit  
khakis  
Favorites  
sweaters  
blue jeans  
towels  
whites  
khakis  
towels  
whites  
blue jeans  
dress shirts  
blankets  
dress shirts  
blankets  
sweaters  
return without  
move favorite  
to first page  
move favorites return without  
to first page  
making changes  
return without  
move favorite  
to first page  
return without  
move favorite  
to first page  
making changes  
making changes  
making changes  
1 of 4  
1 of 4  
2 of 4  
2 of 4  
Step 4  
Step 3  
Now the favorite cycle should appear in the upper left posi-  
tion of the touchscreen.The other favorites cycles move back  
one position with the sixth favorite cycle moving to the next  
page.  
Touch the area entitled “Move Favorite to First Page”.  
Using the arrow at the top, scroll through the pages until you  
get to the favorite you would like to move to the first page.  
Touch that favorite cycle.  
Special Note: As you use the touchscreen, if you feel you are lost, press Back or Home.  
8
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ONTROLS AT A GLANCE CONT.  
C
USING HELP  
The Help feature offers a variety of detailed information including the stain brain, before you call, laundry hints,  
operating tips, lock out feature and select preferences.  
This section of the user guide will demonstrate how to easily navigate to the main areas of the topics. From there,  
you will easily be able to narrow your search for finding laundry information.  
STAIN BRAIN  
The Stain Brain provides detailed steps to treat over 50 of the most common stains.The Stain Brain also offers the  
user the option of all automatically setting the washer cycle for the particular stain.  
Help Screen  
Touch first letter of stain  
before  
g
a
b
c
j
d
e
f
stain brain  
you call  
h
o
v
i
k
r
l
m
t
n
u
laundry hints  
operating tips  
p
q
s
z
select  
preferences  
lock out  
feature  
y
unknown  
w
x
Step 2  
Select “Stain Brain”.  
Step 1  
Touch the Help touchpad.  
Step 3  
Select the letter of the stain you want to remove.  
Press "Continue" to name your  
favorite or change selections below.  
"B" Stains  
Baby Formula  
1. Use the Pre-Soak option with warm water  
or soak in warm water for 1/2 hour.  
2. Launder with appropriate bleach and  
hottest water safe for the fabric and color.  
3. Select the Stain Cycle option and Extra  
Heavy wash time.  
options  
baby formula  
blood  
beverages  
butter  
cotton/sturdy  
fabrics  
end chime medium  
wrinkle free spin  
extra rinse ON  
remind chime ON  
presoak ON  
hot wash  
cold rinse  
4. If a greasy-looking stain remains, re-launder.  
stain cycle ON  
normal soil  
16 min. wash  
set washer for this stain  
continue  
Step 4  
Step 5  
Step 6  
To automatically set the washer to  
run the appropriate cycle for the  
selected stain, touch “Set Washer  
ForThis Stain”.  
Review Screen - This screen reviews the selections  
made by the Stain Brain before starting the washer.  
Press Start/Pause to begin washing, or press a dis-  
played choice to change selections.  
Select the appropriate stain listing.  
Note: Use the arrows at the top of the letter screen to scroll from letter to letter.  
9
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Step 1  
Touch the Help touchpad.  
                             
                              
                                
                                  
                                     
BEFORE YOU CALL  
Help Screen  
BeforeYou Call  
Is Noisy  
before  
won't tumble  
is noisy  
won't fill  
Your Maytag Neptune washer should be  
properly leveled.  
stain brain  
you call  
won't spin  
or drain  
Weak floors can cause vibration and  
walking.  
laundry hints  
operating tips  
Be sure the rubber feet are installed on the  
legs.  
leaks water  
washer stops  
Check that the leveling leg lock nuts are tight.  
To answer questions or request service,  
call PriorityOne at 1-888-462-9824  
select  
preferences  
lock out  
feature  
1 of 2  
Step 2  
Select “BeforeYou Call”.  
Step 3  
Here you will see headings for common trouble-shooting topics.  
Touch one of the displayed areas to see specific information.  
Touch the arrows at the top of the screen to move forward or  
back through the topics. For more detailed information see  
“Before You Call” section pg. 18-19, or call 1-888-462-9824 for  
further assistance.  
Step 4  
If you would like to see the other topics, press  
the Back touchpad to get back to the main  
topics.  
Special Note: As you use the touchscreen, if you feel you are lost, press Back or Home.  
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Step 1  
Touch the Help touchpad.  
                                  
                                    
                                     
                                       
                                          
ONTROLS AT A GLANCE CONT.  
C
LAUNDERING HINTS  
Help Screen  
Laundry Hints  
washer  
additives  
washer  
sorting  
before  
you call  
stain brain  
detergents  
pre-treating  
cycles  
laundry hints  
operating tips  
water  
temperature  
select  
preferences  
lock out  
feature  
dryer hints  
Step 2  
Step 3  
Here you will see the available  
topics. Touch the topics to see  
specific information.  
Select “Laundry Hints” from  
the Help screen.  
Washer Additives  
Color-Safe Bleach  
Color-safe bleach should be added in with  
detergent at the beginning of the cycle for most  
benefit.  
Color-safe bleach can be used on most  
items. It is most effective when used with a  
warm or hot water wash.  
color-safe  
bleach  
chlorine  
bleach  
fabric  
softener  
bluing  
starch  
Step 4  
Touch the sub-topic to see specific information.  
Step 5  
If you would like to see the other topics,  
press the Back touchpad to get back to the  
main topics.  
Special Note: As you use the touchscreen, if you feel you are lost, press Back or Home.  
11  
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OPERATING TIPS  
Help Screen  
Operating Tips  
before  
you call  
control  
panel  
stain brain  
dispeners  
unique  
sounds  
control  
settings  
laundry hints  
operating tips  
select  
preferences  
lock out  
feature  
washer care  
Step 1  
Touch the Help touchpad.  
Step 2  
Step 3  
“Operating Tips” provides information on  
maximizing the touchscreen controls and use of  
your washer.  
Select “Operating Tips” from the Help  
Screen.  
Step 4  
If you would like to see the other topics,  
press the Back touchpad to get back to the  
main topics.  
LOCK OUT FEATURE  
Help Screen  
Lock Out Feature  
before  
you call  
stain brain  
To lock out the controls, touch the area  
below for three seconds.  
laundry hints  
operating tips  
select  
preferences  
lock out  
feature  
To activate lock out  
press here  
Step 1  
Touch the Help touchpad.  
Step 2  
Step 3  
The “Lock Out Feature” deactivates the  
touchscreen and touchpads. Use this feature for  
cleaning the control panel or to prevent  
unwanted use of the washer.  
Select “Lock Out Feature” from the  
Help Screen.  
Step 4  
If you would like to see the other topics,  
press the Back touchpad to get back to the  
main topics.  
12  
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ONTROLS AT A GLANCE CONT.  
C
SELECT PREFERENCES  
Help Screen  
Select Preferences  
medium touch change language  
before  
you call  
stain brain  
screen volume  
to English  
auto start  
on off  
change monitor  
contrast  
changer pour  
le Français  
laundry hints  
operating tips  
cambiar al  
Español  
select  
preferences  
lock out  
feature  
energy saver  
on off  
Step 1  
Touch the Help touchpad.  
Step 2  
Select “Select Preferences”. “Select Preferences” allows you to select the volume of  
the touchscreen beeps, set the intensity of the screen display, activate the Auto Start and  
Energy Saver functions, and change the display language from English to French or Spanish.  
TOUCHSCREEN VOLUME  
CHANGE MONITOR CONTRAST  
CHANGE LANGUAGE  
Use the arrow key to adjust the  
contrast of the viewing screen.  
English to French  
De l'anglais au français  
Touch Screen Volume  
This provides audible feedback upon making  
selections on the touch screen.  
Are you sure you would like to change the  
language to French?  
loud  
soft  
medium  
off  
Souhaitez-vous vraiment sélectionner le français?  
continue  
default  
No/Non  
Yes/Oui  
continue  
Touch “Loud”, “Medium”, “Soft” or  
“Offto set the volume level of the  
touchscreen beeps. Touch “Continue”  
to accept the selected volume setting.  
Depending on the lighting in your home  
and other factors, you may want to adjust  
the intensity of your touchscreen. Touch  
the arrows to lighten or darken the dis-  
play. Touch “Continue” when finished.  
You have the ability to change the lan-  
guage between English, French and  
Spanish. You will always see the next  
screen in the selected language to make  
sure you want to change the language.  
AUTO START  
ENERGY SAVER  
Auto Start  
Energy Saver  
If "Auto Start On" is chosen, the washer will  
automatically start when the cycle is selected.  
Once selected, it remains on until "Auto Start  
Off" is selected.  
This washer is equipped with a heater to  
improve cleaning performance. If "Energy Saver  
On" is selected, the heater is off.  
Energy Saver  
Off  
Auto Start  
Off  
Energy Saver  
On  
Auto Start  
On  
When “Auto Start on” is chosen, the  
washer will automatically start when the  
cycle is selected.  
SelectingEnergy Saver on” deactivates  
the internal water heater. Energy  
Saver off” activates internal water  
heating for improved cleaning perfor-  
mance.  
Special Note: As you use the touchscreen, if you feel you are lost, press Back or Home.  
13  
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EATURES  
F
DETERGENT  
DETERGENT COMPARTMENT  
®
Your Maytag Neptune washer is designed  
to use either high efficiency (HE) deter-  
gents or regular detergents normally used  
with top-loading washers.  
1. Pour laundry detergent directly into the detergent com-  
partment before starting the clothes washer or as the  
washer is filling.  
2. If color-safe bleach is to be used, it should be added with  
detergent to the detergent compartment for best results.  
• For best cleaning results, use a high efficiency detergent  
such as Tide HE or Wisk HE*. High efficiency detergents  
contain suds suppressors which reduce or eliminate  
suds. When less suds are produced, the load tumbles  
more efficiently and cleaning results are maximized.  
• When adding color-safe bleach with detergent, it is best if  
both laundry products are in the same form; granular or  
liquid.  
• When using regular detergent formulated for top-  
loading washers, it is important to pay close attention to  
the soil level of the load, load size, and water hardness**.  
To avoid over-sudsing, reduce the amount of detergent  
used with soft water or with small or lightly soiled loads.  
If using the “PRESOAK” setting, measure 1-1/2  
times the amount of detergent.  
*
Brand names are trademarks of the respective manufacturers.  
** To determine water hardness in your area, contact your local water  
utility or State University Extension office in your area.  
AUTOMATIC DISPENSER  
The automatic dispenser consists of three compartments  
which hold 1) liquid or granular detergent and color safe  
bleach, 2) liquid chlorine bleach and 3) liquid fabric softener.  
All laundry products can be added at once in their respective  
dispenser compartments. They will be dispensed at the  
appropriate time for most effective cleaning.  
After loading the laundry additives into the dispenser, close  
the dispenser lid.  
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EATURES CONT.  
F
SOFTENER COMPARTMENT  
BLEACH COMPARTMENT  
(Chlorine Bleach Only)  
1. Pour the recommended amount of liquid fabric softener into  
the softener compartment. For smaller loads use less than  
one cap full.  
1. Add chlorine bleach to the bleach compartment DO  
NOT exceed the MAX FILL line. The chlorine bleach  
compartment will hold 3/4 of a cup.  
2. Fabric softener may be diluted with warm water until it  
reaches the MAX FILL line on the compartment. Do not  
dilute the liquid fabric softener compartment above  
the MAX FILL line.If the compartment is filled above  
the MAX FILL line, fabric softener will enter the  
clothes washer too early.  
2. Avoid splashing or over-filling the compartment. Over-  
filling the compartment will release the chlorine  
bleach into the clothes washer too early.  
3. The washer automatically dispenses bleach into the tub  
when there are approximately two minutes left in the  
wash portion of the cycle.This maximizes the effective-  
ness of the bleach.  
3. This compartment automatically dilutes and releases liquid  
fabric softener at the proper time during the rinse cycle.  
4. The dispenser automatically dilutes liquid chlorine bleach  
before it reaches the wash load.  
NOTE:  
• Use the softener compartment only for liquid fabric softeners.  
NOTE:  
• Using the Downy Ball* is not recommended with this washer. It  
will not add fabric softener at the appropriate time. Use the dis-  
penser on top of the washer.  
• Never pour undiluted liquid chlorine bleach directly onto the  
load or into the tub. It is a powerful chemical and can cause  
fabric damage,such as weakening of the fibers or color loss,  
if not used properly.  
• If you prefer to use color-safe, non-chlorine bleach, add it to  
the detergent compartment. Do not pour color-safe  
bleach into the bleach compartment.  
*
Brand names are trademarks of the respective manufacturers.  
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ARE AND CLEANING  
C
Turn off the water faucets after finishing the day’s  
washing. This will shut off the water supply to the clothes  
washer and prevent the unlikely possibility of damage from  
escaping water.  
Clean the following as recommended:  
Control Panel – clean with a soft, damp cloth. Do not use  
abrasive powders or cleaning pads. Do not spray cleaners  
directly on the panel.  
Use a soft cloth to wipe up all detergent, bleach or other  
spills as they occur.  
Cabinet – clean with soap and water.  
Interior – hard water deposits may be removed, if  
needed, using a recommended cleaner labeled clothes washer  
safe.  
CLEANING THE DISPENSER  
The dispenser may need to be cleaned periodically due to  
laundry additive build-up. For easy clean-up of the dispenser,  
grasp the removable two-compartment container (for bleach  
and softener) as shown in illustration #1.As you begin to lift  
the two-compartment container, tilt slightly inward,  
according to illustration #2 and remove from the main dis-  
penser.  
remove the cap covering the siphon tube for the bleach and  
softener. Run warm water and a soft brush or cloth over the  
two parts to remove any excess laundry additives.  
Clean the main dispenser area using water and a soft cloth.  
Once the main dispenser is clean, follow the illustrations in  
reverse order to replace the two compartment container to its  
original location.  
Once the two-compartment container is removed from the  
main dispenser, take it to a sink. Follow illustration #3 to  
NOTE: Do not use any cleaning substance but water in the main dispenser. It is possible for cleaning substances to  
drain into the tub. If this should happen, set the washer for a rinse and spin cycle to remove any cleaning substance from  
the washer before doing a load of laundry.  
Step 1  
Step 2  
Step 3  
A
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H
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L
X
B
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I
E
M
O
X
A
16  
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TORING THE CLOTHES WASHER  
S
Washers can be damaged if water is not removed from hoses  
and internal components before storage. Prepare the washer  
for storage as follows:  
Turn the water faucets off and disconnect the inlet hoses.  
• Disconnect the clothes washer from the electrical supply and  
leave the washer door open to let air circulate inside the tum-  
bler.  
• Select theCOTTON/STURDY” andQUICK” setting and  
add one cup of bleach to the detergent dispenser without  
clothes in the tumbler. Run the clothes washer through a  
complete cycle.  
• If the washer has been stored in below-freezing temperatures,  
allow time for the washer to thaw out prior to use.  
For information on long-term storage or storage of your washer during extreme cold temperatures,  
call Maytag Customer Service toll-free at 1-888-462-9824.  
U.S. customers usingTTY for deaf, hearing impaired or speech impaired, call 1-800-688-2080.  
EPLACING INTERIOR LIGHT  
R
Instructions for replacing the bulb:  
1) Unplug or disconnect the clothes washer from the electrical power supply.  
2) Open the door.  
3) Unscrew the light bulb counter clockwise from the socket.  
4) Replace the bulb with a 10 watt candelabra base light bulb and rotate clockwise.  
5) Plug in or reconnect clothes washer to the power supply.  
EVERSING THE CLOTHES WASHER DOOR  
R
Clothes washer door swing direction can be changed using the following procedure:  
1) Swing door fully open and support it while removing four hinge screws (which hold hinges to door assembly).  
2) Move door to a work surface and transfer four color matched door screws to the opposite side of the door assembly.  
3) Remove one screw holding top hinge to cabinet and one screw holding top hinge cover to cabinet (opposite side).  
4) Remove hinge and bracket from cabinet by moving them up and down to a position where they are released.  
5) Install hinge and bracket in swapped locations and drive screws to attach them securely to the cabinet.  
6) Compare top hinge and top bracket to bottom hinge and bottom bracket for correct hinge assembly position.  
7) Repeat procedures 4 through 6 for bottom hinge to cabinet and bottom bracket to cabinet.  
8) Support door in fully open position on hinge side and drive four screws to securely attach hinges to door assembly.  
9) Close door and check to see that clothes washer operates properly.  
17  
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EFORE YOU CALL  
B
For problem laundry solutions (i.e. fabric damage, residue, tangling) and special laundry care procedures, see the  
enclosed LaunderingTips booklet.  
CHECK THESE POINTS IF YOUR MAYTAG NEPTUNE® WASHER...  
• Use Max Extract Spin Speed option.  
Try using a high efficiency detergent to reduce sudsing.  
• Load is too small.Very small loads (one or two items) may not spin out completely.  
Load isTooWet at  
End of Cycle  
• Make sure door is firmly closed.  
• Make sure hose connections are tight.  
• Make sure end of drain hose is correctly inserted and secured to drain facility.  
• Avoid overloading.  
Leaks Water  
• Use high efficiency detergent to prevent over-sudsing.  
• Check fuse or reset circuit breaker.  
• Straighten drain hoses. Eliminate kinked hoses. If there is a drain restriction, call for service.  
• Close the door and push the START/PAUSE touchpad. For your safety,washer will not tumble or spin  
unless the door is closed.  
Won’t Spin  
or Drain  
• After pressing the START/PAUSE touchpad, it will take a few moments before the clothes washer  
begins to spin.The door must lock before spin can be achieved.  
• See Tub is Completely Full of Suds” below.  
• Plug cord into live electrical outlet.  
• Check fuse or reset circuit breaker.  
• Close door and push the START/PAUSE touchpad to start the clothes washer. For your safety,washer  
will not tumble or spin unless door is closed.  
Stops  
• This may be a pause or soak period in the cycle. Wait briefly and it may start.  
• Check screens on inlet hoses at the faucets for obstructions. Clean screens periodically.  
• Run the clothes washer through another complete cycle using cold water.  
• Reduce detergent amount for that specific load size, soil level and water hardness.  
• Use high efficiency or low sudsing detergent specially formulated for front load washers.  
Tub is Completely  
Full of Suds  
Turn both faucets on fully.  
• Make sure temperature selection is correct.  
• Make sure hoses are connected to correct faucets and inlet connections. Flush water line before  
filling washer.  
• Check the water heater. It should be set to deliver a minimum 120°F (49°C) hot water at the tap.  
Also check water heater capacity and recovery rate.  
• Disconnect hoses and clean screens. Hose filter screens may be plugged.  
• When warm rinse is selected, only the final rinse will be warm. The first two  
rinses will be cold.  
Fills with the  
Wrong  
Temperature  
Water  
• While the washer is filling for cold or warm wash temperatures, both hot and cold  
water will go through the dispenser as the automatic temperature control feature  
checks incoming water temperatures.This is normal and will only happen the first time the washer is  
used.  
CONTINUED  
18  
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EFORE YOU CALL CONT.  
B
CHECK THESE POINTS IF YOUR MAYTAG NEPTUNE® WASHER...  
• Be sure the door is tightly closed.  
• Plug cord into a live electrical outlet (tub light should illuminate).  
• Check fuse or reset circuit breaker.  
• Open and close the door, then push the START/PAUSE touchpad.  
Turn both faucets on fully.  
Won’t Fill  
• Straighten inlet hoses.  
• Disconnect hoses and clean screens. Hose filter screens may be plugged.  
• Open and close the door, then push the START/PAUSE touchpad.  
• Check fuse or reset circuit breaker.  
• Open and close the door and press the START/PAUSE touchpad. For your safety, the clothes washer  
will not tumble or spin unless the door is closed.  
Won’tTumble  
• Press the START/PAUSE touchpad to stop the washer.  
• It may take a few moments for the door lock mechanism to disengage.  
Door Locked Shut;  
Will Not Open  
• Open the door and wash the lower portion of the gray door seal with a solution of 1 cup chlorine  
bleach to 2 cups water.  
• Select the following control panel setting: Cotton Sturdy, Hot/Cold, Heavy soil setting.  
• Fill the bleach dispenser cup with liquid chlorine bleach and start the washer.  
• Pour an additional 1/2 cup bleach into the detergent dispenser as the washer is filling.  
• Allow the washer to complete the cycle.  
Freshening  
Your Washer  
• At the end of the cycle, open the door and dry the gray door seal.  
• Clothes washer should be leveled properly as outlined in installation instructions.  
• Check the leveling leg lock nuts are tightened.  
• Be sure rubber feet are installed on leveling legs.  
• Weak floors can cause vibration and walking.  
Is Noisy  
• For information on normal operating sounds, see page 20.  
For further assistance, call Maytag Customer Service toll-free at 1-888-4-MAYTAG (1-888-462-9824).  
U.S. customers usingTTY for deaf, hearing impaired or speech impaired, call 1-800-688-2080.  
19  
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PERATING SOUNDS  
O
NORMAL OPERATING SOUNDS OF YOUR MAYTAG NEPTUNE® CLOTHES WASHER  
The motor increases speed to spin the tub to remove moisture from the load.  
High pitched sound during a spin  
cycle.  
Detergent is dispensed at the start of the cycle. Bleach is dispensed during final  
minutes of wash. Fabric softener is dispensed during the third rinse while the  
washer is filling.  
Flushing water sound coming from  
the dispenser area.  
Sloshing or gurgling water sound  
when washer is off and the tub is  
rotated.  
The sealed balance ring around the tub contains a liquid and is designed to  
make the washer spin smoothly.  
“Whirring” or “Sloshing” sound  
The tub rotates one direction followed by a pause.The tub reverses direction  
and pauses.This action continues throughout the cycle.  
followed by  
a
pause, repeated  
throughout the wash cycle.  
Clothes washer maintains a slightly  
reduced spin speed after achieving a  
higher spin speed.  
After reaching the maximum spin speed, the machine may reduce spin speed  
slightly to create less noise and vibration.  
The spin speed slows down dramati-  
cally when it sounds like an out-of-bal-  
ance load.  
The tumbler will begin to accelerate to speed, then slows back down to redis-  
tribute the load more evenly when an unbalanced load occurs.  
®
The Maytag Neptune clothes washer uses a true adaptive fill and adds more  
water during the wash cycle as it is needed.  
Water is added after the washer  
has been tumbling for a while.  
OR  
Water flows through the dispenser to dilute and add bleach or fabric softener  
at the appropriate time.This will occur even if bleach and fabric softener are  
not used.  
Before the washer starts to fill, it will make a series of clicking noises to check  
the door lock and do a quick drain.  
Clicking/draining sounds when washer  
is started.  
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UESTIONS & ANSWERS  
Q
Q. What’s the best cycle to use if I have stains on my laundry?  
A. Select Cotton/Sturdy fabrics and the Heavy soil wash time. Pretreat the stains with a laundry pre-treat product. Refer to the  
“Stain Brain” under Help for more information on treating specific stains.  
®
Q. How large of a load can I wash in my Maytag Neptune washer?  
A. The tub can be loaded completely full with dry, unfolded clothes. However, do not pack the tub tightly. If the load is heavily  
soiled it is very important not to overload the washer.  
Q. At the end of the cycle my load comes out wetter than normal.What causes this?  
A. During tumble and spin the washer may have had difficulty getting to a full spin speed because the load was not evenly dis-  
tributed.This can occur with small loads, heavy items or a load in which too much detergent was used, causing over-sudsing.  
Redistribute the load in the washer, close the door and follow these steps. Touch “More Cycles”, “Spin”, and Start  
Pause.  
Q. My laundry items seem to be very wrinkled at the end of the cycle. What can I do to correct the problem?  
A. Wrinkling is caused by the combination of heat and pressure. Be sure wrinkle free or permanent press fabrics are washed  
on theWrinkle Free cycle, and a cold rinse is used. (See pg. 5 forWASH/RINSETemperature).DO NOT USE MAX-EXTRACT.  
Q. My whites are not as white as I’d like.What can I do?  
A. Wash white loads using the Cotton Sturdy fabric selection. Select the hot wash/cold rinse temperature setting and put 3/4  
cup of chlorine bleach in the bleach dispenser.The bleach will be dispensed in the final minutes of the wash providing for  
optimal whitening. Maytag recommends a hot water wash temperature of 120-140˚ F (49˚- 60˚ C).  
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OTES  
N
®
®
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LOTHES WASHER WARRANTY  
C
Full OneYear Warranty  
For one (1) year from the date of original retail purchase, any part which fails in normal home use will be repaired or  
replaced free of charge.  
Limited Warranty  
After the first year from date of original retail purchase, through the time periods listed below, the parts designated below  
which fail in normal home use will be repaired or replaced free of charge for the part itself,with the owner paying all other  
costs, including labor, mileage and transportation.  
SecondYear – All parts.  
Third through Fifth – Electronic control.  
Third throughTenth – Drive motor.  
Third through Lifetime – Stainless steel inner wash basket.  
Additional Limited Warranty Against Rust-Through  
Should an exterior cabinet, including the top and baseframe, rust through during the one year period starting from the  
date of retail purchase,repair or replacement will be made free of charge. After the first,and through the tenth year,repair  
or replacement will be made free of charge for the part itself,with the owner paying all other costs,including labor,mileage  
and transportation.  
Please Note: This full warranty and the limited warranty apply when the washer is located in the United States or  
Canada. Washers located elsewhere are covered by the limited warranty only, including parts which fail during the first  
two years.  
The specific warranties expressed above are the ONLY warranties provided by the manufacturer.This warranty gives you  
specific legal rights, and you may also have other rights that vary from state to state.  
To Receive Warranty Service  
To locate an authorized service company in your area contact the Maytag dealer from whom your appliance was purchased;or call Maytag  
Appliances Sales Company, Maytag Customer Assistance at the number listed below. Should you not receive satisfactory warranty ser-  
vice, please call or write:  
Maytag Appliances Sales Company  
®
Attn: CAIR Center  
P.O. Box 2370  
Cleveland,TN 37320-2370  
U.S. or Canada (toll-free) 1-888-462-9824  
U.S. customers usingTTY for deaf, hearing impaired or speech impaired, call 1-800-688-2080.  
When contacting Maytag Appliances Sales Company, Maytag Customer Assistance about a service problem, please include the following:  
(a) Your name, address and telephone number;  
(b) Model number and serial number (found on the back of the control panel) of your appliance;  
(c) Name and address of your dealer and the date the appliance was purchased;  
(d) A clear description of the problem you are having.  
(e) Proof of purchase.  
What is not covered by these warranties:  
1. Conditions and damages resulting from any of the following:  
a. Improper installation, delivery, or maintenance.  
b.Any repair, modification, alteration or adjustment not autho-  
rized by the manufacturer or an authorized servicer.  
c. Misuse, abuse, accidents, or unreasonable use.  
d. Incorrect electric current, voltage or supply.  
e. Improper setting of any control.  
4. Products purchased for commercial or industrial use.  
5. The cost of service or service call to:  
a. Correct installation errors.  
b. Instruct the user on proper use of the product.  
c.Transport the appliance to the servicer.  
6. Consequential or incidental damages sustained by any person  
as a result of any breach of these warranties.  
2. Warranties are void if the original serial numbers have been  
removed, altered, or cannot be readily determined.  
Some states do not allow the exclusion or limitation of conse-  
quential or incidental damages, so the above exclusion may not  
apply.  
3. Light bulb  
User’s Guides, service manuals and parts catalogs are available from Maytag Appliances Sales Company, Maytag Customer Assistance.  
Maytag • 403 West Fourth Street North P. O. Box 39 • Newton, Iowa 50208  
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