Linksys IP Phone SPA921 User Manual

SPA IP Phone  
User Guide  
Voice  
Model Nos.  
SPA921, SPA922, SPA941, SPA942  
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SPA IP Phone  
Chapter 1: Introduction  
Welcome  
IP Telephony System Overview  
Chapter 2: Installing  
1
1
2
3
3
4
5
6
Assembling the Phone and Connecting to the Network  
Mounting the Phone to the Wall  
Turning on the Phone  
Chapter 3: Using Your Phone  
Using the Handset, Speakerphone or Headset  
Using the Handset  
Using the Speaker  
6
6
6
Using the Headset  
6
Switching Between the Handset/Headset/Speakerphone During a Call  
Linksys SPA921, SPA922, SPA941 and SPA942 Basic buttons  
Basic Soft button labels  
6
7
8
Making Telephone Calls  
Dialing From the Redial List  
Speed Dialing  
9
9
9
Receiving Calls  
10  
10  
10  
10  
10  
10  
10  
11  
11  
11  
12  
13  
14  
15  
Multiple Calls on a Single Line (SPA921 and SPA922)  
Multiple Calls on a Multiple Lines (SPA941 and SPA942)  
Special Features  
Accessing the Voice Mailbox  
Muting a Call  
Placing a Call on Hold  
Three Way Conference Calls  
Attended Transfer  
Unattended or Blind Transfer button  
Ending a Call  
Setup  
1. Directory (Setup button, 1)  
2. Speed Dial (Setup button, 2)  
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SPA IP Phone  
3. Call History (Setup button, 3)  
16  
16  
16  
17  
18  
19  
19  
19  
19  
19  
19  
20  
20  
20  
20  
20  
21  
25  
4. Ring Tone (Setup button, 4)  
5. Preferences (Setup button, 5)  
6. Call Forward (Setup button, 6)  
7. Time/Date (Setup button, 7)  
8. Voice Mail (Setup button, 8)  
9. Network  
10. Product Info  
11. Status  
12. Reboot  
13. Restart  
14. Factory Reset  
15. Phone Password (Setup, 15)  
16. LCD Contrast (Setup, 16)  
17. Call Park Status (Setup, 17  
18. Login (Setup, 18)  
Appendix A: Regulatory Information  
Appendix B: Contact Information  
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SPA IP Phone  
Chapter 1: Introduction  
Welcome  
Linksys SPA921, SPA922, SPA941 and SPA 942 are full-featured VoIP (Voice over Internet Protocol) phones that  
provide voice communication over an IP network. The phones have traditional features, such as call forwarding,  
redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or  
received with a handset, headset or over a speaker.  
The differences between the models are shown below.  
Table 1: Linksys IP Telephone Comparison Chart  
Power over Ethernet  
Support  
SPA Model  
SPA921  
Voice Lines  
Ethernet Ports  
1
1
2
1
2
N
Y
N
Y
SPA922  
SPA941*  
SPA942*  
1
2-4  
2-4  
* The SPA941and SPA 942 ships with two lines enabled. A two line upgrade is available via a  
software license key installed locally using the SPA941 web interface, or installed remotely via a  
secure profile update.  
Chapter 1: Introduction  
Welcome  
1
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SPA IP Phone  
IP Telephony System Overview  
While your phone has traditional features, it uses the Voice over Internet Protocol (VoIP) for communications with  
other phones. Your phone is based upon industry standard VoIP and will work with Session Initiation Protocol  
(SIP) compliant VoIP networks. The diagram below provides an example of a VoIP network design with 16 IP  
phones.  
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Chapter 1: Introduction  
IP Telephony System Overview  
2
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SPA IP Phone  
Chapter 2: Installing  
NOTE: Before you can install the phone, your system administrator must prepare the network. If a technician is  
not installing your phone, verify with your System Administrator that the network is ready for the phone, read the  
safety notice, and install the phone.  
Assembling the Phone and Connecting to the Network  
1 Find the end of the coiled phone cord that has the longer straightened end. Plug that end into the back of the  
phone base (phone symbol).  
2 Plug in short straightened end of the handset cord into the jack at the bottom of the handset (not shown).  
3 If you are using an external power source, push the power cord into the power supply, and plug the power  
supply into the phone base unit. Use only the power supply that came with the phone. SPA922 &SPA942 can  
be configured without external power, if connecting to an IEEE powered ethernet switch. See Linksys.com for  
details.  
3.  
4 Plug the ethernet cable into the back of the base station. Plug the other end of the ethernet cable into your  
already prepared network connection. If the phone is configured using an optional POE (Power of Ethernet)  
adapter, see that device’s instructions to properly set up.  
4.  
1.  
Figure 2-1: attaching the phone cords and network  
cables (steps 1 through 4)  
2: Installing  
3
Assembling the Phone and Connecting to the Network  
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SPA IP Phone  
Attaching the Desk Stand  
1 Complete the assembly instructions (page 2).  
2 Line up the tabs on the desk stand with the slots on the back of the phone.  
3 Slide the bottom tabs into the slots  
4 Lightly press down on the top of the desk stand. It should easily slide into the top slots. Do not force.  
Figure 2-2: desk stand attached to phone (step 5)  
Mounting the Phone to the Wall  
NOTE: To mount the phone to a wall, do not attach thed desk stand as mentioned above.  
1 Complete the assembly instructions (page 2).  
2 Attach two appropriate screws to the wall. leave 1/4” distance from the wall. This allows you to slide the  
mounting brackets on to the screws. Push down slightly to lock the phone in place.  
You can also purchase an optional wall mount kit from your retailer or Linksys.com  
Figure 2-3: attaching the phone to the wall  
2: Installing  
Attaching the Desk Stand  
4
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SPA IP Phone  
Turning on the Phone  
This section assumes that the correct connections have been made.  
Plug in the AC power adapter to an electrical outlet. Use only the adapter that came with the phone.  
The phone will execute a boot-up sequence when the power source is connected.  
During this sequence, the display will first show LINKSYS® and then “Initializing Network”.  
All of the lights on the phone will flash.  
After the sequence, which should take about five seconds, the phone will display the standard menu for  
the phone.  
IP Phone SPA942  
The date, name and number of the phone will display on the top line of the LCD screen.  
At the bottom of the LCD screen redial, dir, cfwd and dnd are displayed over their associated soft buttons. A  
small arrow appears next to dnd indicating that more menus can be accessed by pushing the right side of the  
navigation button.  
Figure 2-4: SPA941/942 LCD screen display  
If the phone does not provide this screen, re-confirm installation and connections. If these are correct, try  
unplugging the phone and plugging it back in again. If you still don’t see the display, then contact your Phone  
Administrator or service provider.  
2: Installing  
Turning on the Phone  
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Chapter 3: Using Your Phone  
The phone can be used as soon as it is operational (see Chapter 2, Installing). To customize the phone options,  
see Setup later in this chapter.  
Using the Handset, Speakerphone or Headset  
Calls can be made or received using the handset, speakerphone or headset and you can switch audio devices  
during a call. Adjust the volume for the device you are using with the volume adjustment bar.  
Using the Handset  
To place and answer calls using the handset, simply lift the handset.  
Using the Speaker  
Figure 3-1: Volume adjustment bar  
To place and answer calls using the speaker, press the speaker button. The green light behind the button will  
illuminate.  
Using the Headset  
Plug an approved headset with a 2.5mm connector into the headset port on the right side of the phone.  
Press the headset button and the green light behind the button will illuminate.  
Figure 3-2: Speaker button  
For information on the exact models of headsets that are supported, see the IP phone information on http://  
Switching Between the Handset/Headset/Speakerphone During a Call  
Any of the audio devices can be used during a call. Only one device at a time can be used.  
The handset can be on the hook when using the speakerphone or headset function. If switching from the  
handset, make sure the speakerphone or headset light is illuminated before placing the handset back on the  
hook.  
Chapter 3: Using Your Phone  
Using the Handset, Speakerphone or Headset  
6
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SPA IP Phone  
Linksys SPA921, SPA922, SPA941 and SPA942 Basic buttons  
Table 1: Basic Feature Buttons  
LCD screen  
Feature  
Description  
Allows you to navigate (left, right, up, down)  
through the soft button features.  
Navigation button  
Lines  
Use to enter numbers, letters or characters (not  
shown).  
Soft button  
features  
Dial pad  
The phone display screen. It shows the date,  
time, the phone number, incoming caller ‘s ID (if  
available), line/call status, extension numbers  
and the soft button features .  
Soft buttons  
LCD Screen  
IP Phone SPA942  
Lines  
(SPA941 and SPA942  
Shows extension number and status  
Navigation button  
(left, right, up, down)  
models only)  
Press to select an feature shown in the soft  
button features .  
Figure 3-3: Button locations  
Soft buttons  
Shows available choices based on current phone  
Soft button features function. Displayed on the last line of LCD  
screen.  
Chapter 3: Using Your Phone  
Linksys SPA921, SPA922, SPA941 and SPA942 Basic buttons  
7
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SPA IP Phone  
Basic Soft button features  
The soft buttons below the LCD screen allow you to easily select phone functions. For basic soft button feature  
definitions, see the table below. Other buttons are explained in the Setup section of this chapter.  
Table 2: Soft button features (alphabetical, not as they appear on the phone)  
Label  
Description  
Forwards calls, with 4 options: All, When the line is busy, When there is no answer, or  
When there is no answer after a time delay  
cfwd  
dir  
Access the phone’s directory (see item 2 in Setup for details)  
Do not disturb. Sends incoming calls to voice mail, or gives a busy signal if  
voice mail is not available (see item 5 in Setup for details)  
dnd  
grPick  
lcr  
Allows you to pickup a call from an extension outside your group  
last call return: dials the last call received  
park a call at a designated “park” number. The call is active until you unpark it,  
or the caller disconnects (Must be configured by your Phone Administrator.)  
park  
pickup  
redial  
pickup a call from another phone in your group  
displays a list of recently called numbers  
unpark  
use to pick up a call from the number where it was parked  
Chapter 3: Using Your Phone  
Basic Soft button features  
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SPA IP Phone  
Making Telephone Calls  
NOTE: You may need to dial an access code to reach an outside line. Talk to your Phone Administrator about your  
company’s specific dialing rules/plan.  
Using a Telephone Number  
You can place a call by:  
Lifting the handset and dialing immediately, or  
Connect the headset, press the headset button and dial, or  
Press the speaker button and dial.  
(for SPA941 & SPA942, you can also select a different line)  
You will see Called person Ringing and Connected in sequence as the call is being connected.  
At the end of the call, hang up the phone to disconnect. For headset or speaker, you must also push the button to  
end the call.  
Dialing From the Redial List  
To redial the last number called, press the soft button below redial twice, or  
Press the soft button under dir to see the phone’s directory choices. Use the navigation button to highlight  
your choice. Lift the handset and the number will automatically be dialed.  
To set up a personal directory see item 2 in Setup.  
Speed Dialing  
Speed dial numbers must already be programmed into the phone (see item 3 in Setup)  
Dial the speed dial number and then lift the handset, or  
Lift the handset (or enable the headset or speaker) and dial the speed dial number, followed by the #  
button on the phone.  
The entry in the speed dial memory will be dialed automatically.  
Chapter 3: Using Your Phone  
Making Telephone Calls  
9
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Receiving Calls  
Multiple Calls on a Single Line (SPA921 and SPA922)  
Multiple calls can be received on a single line.  
To access more than one simultaneous call, use the hold and/or conference features.  
Multiple Calls on a Multiple Lines (SPA941 and SPA942)  
Calls will come into the phone on the first available line.  
When a call is incoming, the associated line button will flash and the phone will ring.  
If there are multiple lines ringing, caller information for each call will display on the LCD screen.  
Special Features  
Accessing the Voice Mailbox  
Access the voice mailbox by pressing the mailbox button, or by dialing the voicemail extension. To enter the  
voice mailbox number, see item 8 in Setup. Voice mail service must be available on your voice network.  
Figure 3-4: Mailbox button  
Figure 3-5: Mute button  
Muting a Call  
Mute the handset, headset or speakerphone by pressing the Mute button. This prevents the person on the  
active call from hearing what you or someone else in the room is saying.  
To cancel the Mute function, press the Mute button again.  
Placing a Call on Hold  
Press the hold button to put the active call on hold.  
If there is another incoming call, you can now answer the 2nd call or line.  
For multiple lines (SPA941 and SPA942), the line button of the call on hold will, by default, flash red.  
Figure 3-6: Hold button  
Chapter 3: Using Your Phone  
Receiving Calls  
10  
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SPA IP Phone  
Resume the 1st call by pressing the line button associated with the 1st call.  
If the 2nd call is still in progress it will automatically go into a “hold” state when the 1st call goes active.  
Three Way Conference Calls  
To initiate a conference call, press the soft button under conf during an active call.  
The first call is placed on hold, and you will hear a dial tone.  
Dial the second person’s telephone number.  
To start the conference call, press the soft button under conf again; all three parties will be participating in a  
conference call.  
When you hang up, the other two parties will be disconnected.  
Attended Transfer  
To initiate a transfer, press the soft button under xfer during an active call.  
This places the first call on hold and you will hear a dial tone.  
Dial the second person’s telephone number. When the second person answers, you can have a private  
conversation with the second person without the first person hearing it.  
To connect the call to the second person, press the soft button under xfer again to complete the transfer.  
You will be disconnected from the call.  
If you hang up during the call with the second person before pressing xfer, the transfer is not completed, this only  
ends the call with the second person.  
Unattended Transfer  
To initiate an unattended (blind) transfer, press the soft button under xfer during an active call.  
The first call is placed on hold and you will hear a dial tone. You can now dial the second person’s telephone  
number.  
After the second person’s phone is ringing, press the soft button under xfer again to complete the transfer.  
Chapter 3: Using Your Phone  
Three Way Conference Calls  
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SPA IP Phone  
You will be disconnected from the call.  
If you hang up before the second call is ringing, the blind transfer will fail and the first person will be  
disconnected.  
NOTE: For SPA941 and SPA942, if you misdial when calling the second number, press the line button again and  
you will receive a dial tone. You can dial the number.  
Ending a Call  
To end a handset call, hang up the handset.  
To end a speakerphone call, press the speaker button.  
To end a headset call, press the headset button.  
Chapter 3: Using Your Phone  
Ending a Call  
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Setup  
Customize the phone ysing the Setup options, at any time. Access this menu by pressing the Setup button on the  
phone. The table below describes all of the possible soft button features. Not all choices are available for every  
setup option.  
Table 3: Soft button features for Setup  
Figure 3-7: Setup button  
Label  
Description  
< < or > >  
add  
move left or right through entry without deleting characters  
allows you to add an entry  
Use with Directory and Speed dial to enter a URL, IP address or number.  
Press the soft button repeatedly to change selection  
alpha, IP, num  
cancel  
change  
clear  
cancels any changes you have made, if pressed before ok or save  
change ring tone feature  
clears the entire entry  
in a directory, use the navigation button to highlight an entry, then press to  
copy an entry  
copy  
delChr  
delete  
dial  
deletes the last character you entered  
delete an entry  
place a call to the number highlighted on the LCD screen  
edit part of an entry  
Helpful Hints for Setup:  
edit  
ok  
confirms your choice  
instead of using the navigation button to  
highlight a selection, you can also use the dial  
pad to enter the number that is next to an  
entry to select it.  
using the navigation button, highlight the entry in you personal directory  
and press paste to place the entry you copied  
paste  
play  
save  
select  
y/n  
allows you to hear ringtones before saving  
saves your choice  
Press cancel to return to the previous menu  
without saving changes.  
choose the item you want to change or review  
toggle between yes or no  
For most choices, you must press save or ok to  
confirm your choice.  
Chapter 3: Using Your Phone  
Setup  
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1. Directory (Setup button, 1)  
To view your phone’s directory options, press the Setup button, then 1, then the soft button under select.  
Using the navigation button, move up or down to highlight a New Entry, Corporate Directory (if available) or  
Personal Directory.  
Setup button  
Adding a New Entry to Your Personal Directory (Setup button, 1,1)  
For numbers that you call often, you may want to set up a personal directory.  
Press the soft button under add.  
The last soft button feature allows you to choose num, IP or URL.  
Use the dial pad to enter a phone number, IP address or URL, then press the soft button under ok,  
Use the navigation button to move up and down between entries.  
If you enter the wrong information, press delChr to delete one character at a time or clear to erase the entry.  
To copy an existing entry, use the navigation button to select an entry from your personal or corporate  
directory and press copy. Then go to your personal directory and press paste to enter the information.  
To select a specific ring tone, move the navigation button to Ring:Default, then select feature and choose a  
tone  
Press save and the entry will be added to your personal directory.  
Helpful Hints for Setup:  
Using a Corporate Directory (Setup button, 1,2)  
instead of using the navigation button to  
highlight a selection, you can also use the dial  
pad to enter the number that is next to an  
entry to select it.  
A corporate directory is available only if the phone is hosted by a Linksys IP PBX system.  
To view the corporate directory, press the Setup button, then 1, 2, then the soft button under select.  
Use the navigation button to highlight a name, and you will see a list of choices.  
You can dial, cancel, copy or paste an entry by pressing the soft button beneath your choice.  
Press cancel to return to the previous menu  
without saving changes.  
For most choices, you must press save or ok to  
confirm your choice.  
Chapter 3: Using Your Phone  
1. Directory (Setup button, 1)  
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SPA IP Phone  
Using a Personal Directory (Setup button, 1,3)  
If you entered at least one name in New Entry, you have a personal directory.  
To view the directory, press the Setup button, then 1.  
Setup button  
Entries will be listed next to number 3. Use the navigation button to highlight your choice.  
You can dial, delete, edit, cancel, copy or paste an entry by pressing the soft button beneath your choice.  
2. Speed Dial (Setup button, 2)  
Enter up to 8 speed dial numbers. Each one can be a phone number, IP address or URL.  
To setup or edit Speed Dial, press the Setup button, then 2.  
To enter a new Speed Dial number, use the navigation button to move to a <Not Assigned> slot.  
To edit a previously entered choice, highlight the entry with the navigation button.  
Press the soft button under edit.  
The last soft button feature allows you to choose num, IP or URL.  
Use the number buttons to enter a phone number, IP address or URL, then press the soft button under ok, or  
enter a name from a directory. As you start to enter the name, you will see a list of choices.  
Highlight the number and press ok to save.  
Helpful Hints for Setup:  
If you enter the wrong information, before you press ok, press delChr to delete one character at a time or clear  
to erase the entry.  
instead of using the navigation button to  
highlight a selection, you can also use the dial  
pad to enter the number that is next to an  
entry to select it.  
Press cancel to return to the previous menu  
without saving changes.  
For most choices, you must press save or ok to  
confirm your choice.  
Chapter 3: Using Your Phone  
2. Speed Dial (Setup button, 2)  
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SPA IP Phone  
3. Call History (Setup button, 3)  
You can view lists of recently received (up to 60) incoming calls in Call History. Choose from Redial List,  
Answered Calls or Missed Calls.  
To view the phone’s Call History lists, press the Setup button, then 3.  
Setup button  
To review a list, use the navigation button to highlight it and press select.  
To redial a number from the list, press dial. You can also choose to delete, edit or cancel entries from these  
lists.  
4. Ring Tone (Setup button, 4)  
Each extension of your phone can have a different ring tone. You can download up to 10 ring tones at Linksys.com  
To change a ring tone, press the Setup button, then 4.  
Use the navigation button to highlight the extension you want to change the ring tone for and press change.  
You will see several choices. Press play to hear the tone, press select to choose it.  
5. Preferences (Setup button, 5)  
You can set six different preferences for your phone.  
To select a preference, press the Setup button, then 5.  
Helpful Hints for Setup:  
Use the navigation button to highlight the preference to change, then press the soft button under edit.  
1 Block Caller ID - Your phone number will not appear to the person you call.  
Choose yes or no (y/n). After making your choice, press ok.  
instead of using the navigation button to  
highlight a selection, you can also use the dial  
pad to enter the number that is next to an  
entry to select it.  
2 Block Anonymous Call - Calls that do not show Caller ID are not received by your phone (this blocks ALL calls  
without Caller ID).  
Press cancel to return to the previous menu  
without saving changes.  
Choose yes or no (y/n). After making your choice, press ok.  
For most choices, you must press save or ok to  
confirm your choice.  
3 Do Not Disturb - Sends incoming calls to voice mail, or gives a busy signal, if voice mail is not available.  
Chapter 3: Using Your Phone  
3. Call History (Setup button, 3)  
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SPA IP Phone  
Choose yes or no (y/n). After making your choice, press ok.  
4 Secure Call - The active call is encrypted so that others cannot eavesdrop. Before trying to enable, ask your  
service provider if Secure Call is available, as the phone must have a mini certificate installed by your service  
provider.  
Setup button  
Choose yes or no (y/n). After making your choice, press ok. When you dial you will hear a tone before the call.  
5 Dial Assistance - If you choose yes, when you place calls the LCD will display phone numbers based on the  
best matched entries in the Directory and Call History lists.  
To enable this choice select yes (y/n), then press ok. To disable this feature select no (y/n), then press ok.  
If enabled, when placing calls, use the navigation button to highlight a phone number on the LCD screen and  
press dial to complete the call.  
6 Preferred Audio Device - Designates the headset or speaker phone as the preferred audio device when the  
handset is not used.  
Press feature once or twice to select headset or speaker phone. After making your choice, press ok.  
6. Call Forward (Setup button, 6)  
You can forward all calls, calls when the phone is busy or calls when there is no answer:  
To change a ring tone, press the Setup button, then 6.  
Use the navigation button to highlight the call forwarding feature that you want to use.  
1. CFWD All Number – Forwards all calls to a single number.  
Helpful Hints for Setup:  
instead of using the navigation button to  
highlight a selection, you can also use the dial  
pad to enter the number that is next to an  
entry to select it.  
Select edit and then enter a number to forward all calls to. Choose your voice mail box, another extension or  
an outside line. If an outside phone, be sure to enter 10 digits (1+area code + seven digit number).  
Press ok to confirm.  
Press cancel to return to the previous menu  
without saving changes.  
To stop forwarding all calls, press the Setup button, then 6. Use the navigation button to highlight 1 CFWD All  
Number. Select edit and clear.  
For most choices, you must press save or ok to  
confirm your choice.  
2 CFWD Busy Number – Forwards calls to another number when the phone is busy.  
Chapter 3: Using Your Phone  
6. Call Forward (Setup button, 6)  
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SPA IP Phone  
Select edit and then enter a number to forward calls to when your phone is busy. Choose your voice mail  
box, another extension or an outside phone. If an outside line, be sure to enter 10 digits (1+area code +  
seven digit number).  
Press ok to confirm.  
Setup button  
To stop forwarding calls, press the Setup button, then 6. Use the navigation button to highlight 2 CFWD Busy  
Number. Select edit and clear.  
3 CFWD No Ans Number – Forwards calls to another number if there's no answer at your phone.  
Select edit and then enter a number to forward calls to when there is no answer at your phone. Choose your  
voice mail box, another extension or an outside phone. If an outside line, be sure to enter 10 digits (1+area  
code + seven digit number).  
Press ok to confirm.  
To stop forwarding calls, select Call Forward from Setup then highlight 3 CFWD No Ans Number. Select edit  
and clear.  
4 CFWD No Ans Delay – Forwards calls to the number you selected in 3 (CFWD No Ans Number) after a time  
delay, if there is no answer at your phone.  
To enable this option, enter the number of seconds that will elapse before the call will be forwarded.  
Select edit, enter the number of seconds for the delay (up to 999) and then press ok.  
Press ok to confirm. To stop forwarding calls, select Call Forward from Setup then highlight 4 CFWD No Ans  
Delay. Select edit and clear.  
Helpful Hints for Setup:  
7. Time/Date (Setup button, 7)  
instead of using the navigation button to  
highlight a selection, you can also use the dial  
pad to enter the number that is next to an  
entry to select it.  
Use this feature to enter the correct time, date and am or pm.  
To change the time or date, press the Setup button, then 7.  
Enter the date in the following format: mm*dd*yy (this will display as m/d)  
Enter the time in the following format: hh*mm*ss (this will display as (h:mm)  
Press cancel to return to the previous menu  
without saving changes.  
For most choices, you must press save or ok to  
confirm your choice.  
If the time does not display am (a) or pm (p) correctly, you can adjust with Offset. To change from a.m. to p.m.,  
enter *12*00*00, to change from p.m. to a.m., enter #12*00*00.  
Chapter 3: Using Your Phone  
7. Time/Date (Setup button, 7)  
18  
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SPA IP Phone  
Press the soft button under save to confirm your choice.  
You can set just one of these choices, if necessary.  
8. Voice Mail (Setup button, 8)  
Voice mail service must be available on your network, to use this feature.  
To access your voice mail box, press the Setup button, then 8.  
Enter the extension number for the phone’s voice mail box, then select save.  
Your Phone Administrator can provide this number to you.  
9. Network  
This setting is to configure and troubleshoot the network. You should not change this settings unless directed to  
by your Administrator as this can seriously alter your phone’s functions.  
10. Product Info  
This setting displays the product name, serial number, software version, hardware version, MAC address and  
Client Certificate.  
11. Status  
This setting displays the status of the phone, extension and line buttons.  
12. Reboot  
This setting is to configure and troubleshoot the network. You should not change this settings unless directed to  
by your Administrator as this can negatively affect your phone’s function.  
13. Restart  
This setting is to configure and troubleshoot the network. You should not change this settings unless directed to  
by your Administrator as this can negatively affect your phone’s function.  
Chapter 3: Using Your Phone  
8. Voice Mail (Setup button, 8)  
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SPA IP Phone  
14. Factory Reset  
This setting is to configure and troubleshoot the network. You should not change this settings unless directed to  
by your Administrator as this can negatively affect your phone’s function.  
IMPORTANT: If you choose factory reset, you will return the phone to the original factory settings and will erase  
ALL current settings, including the directory and call logs. It is also possible that your phone extension will  
change.  
15. Phone Password (Setup, 15)  
This setting allows you to set or change the password for your phone, to prevent unauthorized use.  
To access this option, press the Setup button and 15.  
Setup button  
Press select to set or change your password, then press save.  
Enter up to a 12 character password. You will be required to enter the same password twice.  
16. LCD Contrast (Setup, 16)  
This setting allows you adjust the contrast of the LCD screen.  
To access this option, press the Setup button and 15.  
Press select, then use the navigation button to adjust the screen contrast.  
Press save to confirm your choice.  
Helpful Hints for Setup:  
instead of using the navigation button to  
highlight a selection, you can also use the dial  
pad to enter the number that is next to an  
entry to select it.  
Moving the navigation button to the left will increase the contrast and to the right will decrease the contrast,  
17. Call Park Status (Setup, 17)  
See the status of a call that has been parked.  
Press cancel to return to the previous menu  
without saving changes.  
18. Login (Setup, 18)  
For most choices, you must press save or ok to  
confirm your choice.  
If you set up a password using Setup, 15, use this feature to log in to the phone.  
Chapter 3: Using Your Phone  
14. Factory Reset  
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SPA IP Phone  
Appendix A: Regulatory Information  
FCC STATEMENT  
This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the  
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential  
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used  
according to the instructions, may cause harmful interference to radio communications. However, there is no guarantee  
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or  
television reception, which is found by turning the equipment off and on, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
Reorient or relocate the receiving antenna  
Increase the separation between the equipment or devices  
Connect the equipment to an outlet other than the receiver's  
Consult a dealer or an experienced radio/TV technician for assistance  
FCC Radiation Exposure Statement  
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment  
should be installed and operated with minimum distance 20cm between the radiator and your body.  
21  
Appendix A: Regulatory Information  
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SPA IP Phone  
INDUSTRY CANADA  
The use of this device in a system operating either partially or completely outdoors may require the user to obtain a license  
for the system according to the Canadian regulations.  
This device complies with Industry Canada ICES-003 and RSS210 rules.  
IC Statement  
Operation is subject to the following two conditions:  
1. This device may not cause interference and  
2. This device must accept any interference, including interference that may cause undesired operation of the device.  
L'utilisation de ce périphérique dans un système utilisé partiellement ou totalement en extérieur peut conduire l'utilisateur  
à l'obtention d'une licence pour ce système conformément aux règles en vigueur au Canada.  
Cet appareil est conforme aux normes NMB-003 et RSS210 d'Industrie Canada.  
Déclaration d'Industrie Canada  
Le fonctionnement est soumis aux conditions suivantes :  
1. Ce périphérique ne doit pas causer d'interférences;  
2. Ce périphérique doit accepter toutes les interférences reçues, y compris celles qui risquent d'entraîner un  
fonctionnement indésirable.  
EC DECLARATION OF CONFORMITY (EUROPE)  
Linksys declares that this product conforms to the specifications listed below, following the provisions of the European  
R&TTE directive 1999/5/EC:  
EN 301 489-1, 301 489-17 General EMC requirements for Radio equipment.  
EN 609 50 Safety  
EN 300-328-1, EN 300-328-2 Technical requirements for Radio equipment.  
22  
Appendix A: Regulatory Information  
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SPA IP Phone  
Caution: This equipment is intended to be used in all EU and EFTA countries. Outdoor use may be restricted to certain  
frequencies and/or may require a license for operation. Contact local Authority for procedure to follow.  
Note: Combinations of power levels and antennas resulting in a radiated power level of above 100 mW equivalent isotropic  
radiated power (EIRP) are considered as not compliant with the above mentioned directive and are not allowed for use  
within the European community and countries that have adopted the European R&TTE directive 1999/5/EC.  
For more details on legal combinations of power levels and antennas, contact Linksys Corporate Compliance.  
Linksys vakuuttaa täten että dieses produkt tyyppinen laite on direktiivin 1999/5/EY oleellisten vaatimusten ja sitä  
koskevien näiden direktiivien muiden ehtojen mukainen.  
Linksys Group déclare que le produit est conforme aux conditions essentielles et aux dispositions relatives à la directive  
1999/5/EC.  
Belgique:  
Dans le cas d'une utilisation privée, à l'extérieur d'un bâtiment, au-dessus d'un espace public, aucun enregistrement n'est  
nécessaire pour une distance de moins de 300m. Pour une distance supérieure à 300m un enregistrement auprès de l'IBPT  
est requise. Pour une utilisation publique à l'extérieur de bâtiments, une licence de l'IBPT est requise. Pour les  
enregistrements et licences, veuillez contacter l'IBPT.  
France:  
2.4 GHz Bande : les canaux 10, 11, 12, 13 (2457, 2462, 2467, et 2472 MHz respectivement) sont complétement libres  
d'utilisation en France (en utilisation intérieur). Pour ce qui est des autres canaux, ils peuvent être soumis à autorisation  
selon le départment. L'utilisation en extérieur est soumis à autorisation préalable et très restreint.  
renseignements.  
SAFETY NOTICES  
Caution: To reduce the risk of fire, use only No.26 AWG or larger telecommunication line cord.  
Do not use this product near water, for example, in a wet basement or near a swimming pool.  
Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.  
FCC PART 68 STATEMENT  
23  
Appendix A: Regulatory Information  
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SPA IP Phone  
This equipment complies with Part 68 of the FCC Rules. A label is attached to the equipment that contains, among other  
information, its FCC registration number and ringer equivalence number. If requested, this information must be provided to  
the telephone company.  
This equipment uses the following USOC Jack: RJ-11.  
An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be  
connected to the telephone network or premises wiring using a compatible modular jack, which is FCC Part 68 compliant.  
Connection to the telephone network should be made by using the standard modular telephone jack.  
The REN is useful to determine the quantity of devices that may be connected to the telephone line and still have all of  
those devices ring when your telephone number is called. In most, but not all areas, the sum of RENs should not exceed 5.  
To be certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the  
telephone company to determine the maximum REN for the calling area.  
If this equipment causes harm to the telephone network, the telephone company may discontinue your service temporarily.  
If advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be  
advised of your right to file a complaint with the FCC if you believe it is necessary.  
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the  
operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make  
the necessary modifications in order to maintain uninterrupted service.  
In the event this equipment should fail to operate properly, disconnect the unit from the telephone line. Try using another  
FCC approved device in the same telephone jack. If the trouble persists, call the telephone company repair service bureau.  
If the trouble does not persist and appears to be with this unit, disconnect the unit from the telephone line and discontinue  
use of the unit until it is repaired. Please note that the telephone company may ask that you disconnect the equipment  
from the telephone network until the problem has been corrected or until you are sure that the equipment is not  
malfunctioning. The user must use the accessories and cables supplied by the manufacturer to get optimum performance  
from the product.  
No repairs may be done by the customer. If trouble is experienced with this equipment, please contact your authorized  
support provider for repair and warranty information. If the trouble is causing harm to the telephone network, the  
telephone company may request you remove the equipment from the network until the problem is resolved. This  
equipment cannot be used on telephone company provided coin service. Connection to Party Line Service is subject to  
state tariffs.  
24  
Appendix A: Regulatory Information  
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SPA IP Phone  
Appendix B: Contact Information  
Need to contact Linksys?  
Visit us online for information on the latest products and updates  
to your existing products at:  
ftp.linksys.com  
Can't find information about a product you want to buy  
on the web? Do you want to know more about networking  
with Linksys products? Give our advice line a call at:  
Or fax your request in to:  
800-546-5797 (LINKSYS)  
949-823-3002  
If you experience problems with any Linksys product,  
you can call us at:  
800-326-7114  
Don't wish to call? You can e-mail us at:  
If any Linksys product proves defective during its warranty period,  
you can call the Linksys Return Merchandise Authorization  
department for obtaining a Return Authorization Number at:  
(Details on Warranty and RMA issues can be found in the Warranty  
Information section in this Guide.)  
949-823-3000  
25  
Appendix B: Contact Information  
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