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Thank You for Selecting
an IBM ThinkPad 560Z Computer
The thin and light IBM ThinkPad 560Z computer
is designed to satisfy
your mobile computing needs.
We hope you enjoy its fast processing power,
brilliant display, and flexible communication capability.
iii
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Functional Highlights
Ultra portability
The slim computer has excellent portability to assist you anytime and
anywhere.
High-speed processor
The Intel Pentium II processor enables high-speed data
processing and provides advanced performance.
Large-capacity hard disk drive
The large customer-upgradable hard disk drive provides for your
demanding data storage needs. It can be optionally upgraded, or
you may choose to have a secondary hard disk drive.
SVGA color LCD
The 12.1-inch TFT (thin-film transistor) display provides clear and
brilliant color text and graphics.
Easy-to-use keyboard and pointing device
The full-size, full-stroke keyboard and the TrackPoint with
“Press-to-Select” function increase your effectiveness and
productivity in the office or on the road.
Lithium-ion battery pack
The long battery life and fast recharging extend the operating time of
your computer, further contributing to ultra portability.
Audio features
Your computer is equipped with internal audio record and playback
capabilities, including 3D (three-dimensional) audio. The computer
also supports DOS Sound Blaster Pro** games.
PC Card Support
Your computer provides two PC Card slots that accept a 16-bit PC
Card, CardBus Card, and Zoomed Video Card.
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Communication
The 56-Kbps modem (on a PC Card) allows for efficient data and fax
communication. Your computer's infrared technology enables
wireless point-to-point communication with other systems or devices
equipped with an infrared port.
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Contents
Functional Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . iv
About This Book
Safety Information
. . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
. . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Chapter 1. Getting Familiar with Your Computer
Identifying the Hardware Features . . . . . . . . . . . . . . . . . .
. . . . . . .
1
2
6
8
8
System-Status Indicators
Functions of Your Computer
. . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . .
Attaching the External Diskette Drive . . . . . . . . . . . . . . .
Keyboard Functions . . . . . . . . . . . . . . . . . . . . . . . . 10
ThinkPad Utility Programs . . . . . . . . . . . . . . . . . . . . 17
Online User's Guide . . . . . . . . . . . . . . . . . . . . . . . . 29
Backing Up Your System . . . . . . . . . . . . . . . . . . . . . . 30
ThinkPad Customization CD . . . . . . . . . . . . . . . . . . . 30
Recovery CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Diskette Factory . . . . . . . . . . . . . . . . . . . . . . . . . . 30
ConfigSafe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
ThinkPad Web Site or Bulletin Board . . . . . . . . . . . . . . 31
Replacing the Battery Pack . . . . . . . . . . . . . . . . . . . . . 32
Chapter 2. Extending the Features of Your Computer . . . 35
Customizing the TrackPoint . . . . . . . . . . . . . . . . . . . . . 36
Increasing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Installing the DIMM . . . . . . . . . . . . . . . . . . . . . . . . 40
Removing the DIMM
. . . . . . . . . . . . . . . . . . . . . . .
43
Upgrading the Hard Disk Drive . . . . . . . . . . . . . . . . . . . 45
Attaching an External Mouse, Keypad, and Keyboard . . . . . . 47
Attaching an External Mouse or Numeric Keypad
. . . . . .
47
Attaching an External Keyboard and Mouse . . . . . . . . . . 49
Disabling the TrackPoint . . . . . . . . . . . . . . . . . . . . . 51
Attaching an External Monitor
. . . . . . . . . . . . . . . . . . .
52
Installing a PC Card . . . . . . . . . . . . . . . . . . . . . . . . . 56
Removing the PC Card . . . . . . . . . . . . . . . . . . . . . . 59
Installing the PC Card Modem . . . . . . . . . . . . . . . . . . 60
Using a Port Replicator
. . . . . . . . . . . . . . . . . . . . . . .
63
Enabling the CardBus Sockets (for Windows 98) . . . . . . . 65
Copyright IBM Corp. 1998
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Chapter 3. Protecting Your Computer . . . . . . . . . . . . . 67
Using Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Entering a Password . . . . . . . . . . . . . . . . . . . . . . . 69
Setting a Password . . . . . . . . . . . . . . . . . . . . . . . . 70
Changing or Removing a Password
Using the Personalization Editor . . . . . . . . . . . . . . . . . . 80
Entering Your Personal Data 80
. . . . . . . . . . . . . .
74
. . . . . . . . . . . . . . . . . .
Deleting the Personalization Window . . . . . . . . . . . . . . 83
Using Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Using the Security Screw . . . . . . . . . . . . . . . . . . . . . . 85
Chapter 4. Solving Computer Problems . . . . . . . . . . . . 87
Frequently Asked Questions
. . . . . . . . . . . . . . . . . . . .
88
96
Considerations
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Power Management . . . . . . . . . . . . . . . . . . . . 101
Using a PC Card . . . . . . . . . . . . . . . . . . . . . . . . . 101
A USB Connector Consideration . . . . . . . . . . . . . . . . 102
A CardWizard Consideration . . . . . . . . . . . . . . . . . . . 102
Using a Second CardBus Card . . . . . . . . . . . . . . . . . 102
Using an External Condenser Microphone . . . . . . . . . . . 102
Using the NetMeeting Software . . . . . . . . . . . . . . . . . 103
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . 104
Troubleshooting Charts
Error Codes or Messages
No Error Codes or Messages . . . . . . . . . . . . . . . . . . 111
Input Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Suspend or Hibernation Problems . . . . . . . . . . . . . . . 113
LCD Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
. . . . . . . . . . . . . . . . . . . . . . . 105
. . . . . . . . . . . . . . . . . . . . 106
Indicator Problems
Battery Problems
. . . . . . . . . . . . . . . . . . . . . . . . 117
. . . . . . . . . . . . . . . . . . . . . . . . . 117
A Hard-Disk-Drive Problem
Infrared Communication Problems
A Universal Serial Bus (USB) Problem . . . . . . . . . . . . . 119
PC Card Problems
. . . . . . . . . . . . . . . . . . . 118
. . . . . . . . . . . . . . . 118
. . . . . . . . . . . . . . . . . . . . . . . . 120
A Printer Problem . . . . . . . . . . . . . . . . . . . . . . . . . 123
External Monitor Problems . . . . . . . . . . . . . . . . . . . . 124
Port Replicator Problems . . . . . . . . . . . . . . . . . . . . . 125
Other Option Problems . . . . . . . . . . . . . . . . . . . . . . 127
Software Problems
. . . . . . . . . . . . . . . . . . . . . . . . 129
Other Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 129
. . . . . . . . . . . . . . . . . . . . . . . 131
Testing Your Computer
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Recovering Lost or Damaged Software . . . . . . . . . . . . . . 133
Using the Diskette Factory . . . . . . . . . . . . . . . . . . . . 133
Using the ThinkPad Customization CD . . . . . . . . . . . . . 133
Using the Recovery CD
. . . . . . . . . . . . . . . . . . . . . 135
Chapter 5. Getting Service . . . . . . . . . . . . . . . . . . . . 137
Information on Your Computer . . . . . . . . . . . . . . . . . . . 139
Option List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Identification Numbers
Problem Recording Sheet
. . . . . . . . . . . . . . . . . . . . . . 139
. . . . . . . . . . . . . . . . . . . . 140
Customer Support and Service . . . . . . . . . . . . . . . . . . . 141
Help by ThinkPad Web Site . . . . . . . . . . . . . . . . . . . 141
Help by Telephone
. . . . . . . . . . . . . . . . . . . . . . . . 141
ThinkPad EasyServ . . . . . . . . . . . . . . . . . . . . . . . . 142
. . . . . . . . . . . . . . . . . 142
. . . . . . . . . . . . . . . . . . . . . . . . . . 143
Getting Help around the World
Fax Information
Electronic Support Services . . . . . . . . . . . . . . . . . . . 143
Purchasing Additional Services . . . . . . . . . . . . . . . . . . . 146
Enhanced PC Support Line
. . . . . . . . . . . . . . . . . . . 146
Client Support Line . . . . . . . . . . . . . . . . . . . . . . . . 146
Network and Server Support Line . . . . . . . . . . . . . . . . 147
Ordering Support Line Services . . . . . . . . . . . . . . . . . 148
Warranty and Repair Services . . . . . . . . . . . . . . . . . . 149
Obtaining IBM Operating System Updates . . . . . . . . . . . . 150
Getting Update Diskettes . . . . . . . . . . . . . . . . . . . . . 150
Ordering Publications . . . . . . . . . . . . . . . . . . . . . . . 150
Appendix A. Features and Specifications . . . . . . . . . . . 151
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
IBM Power Cords . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Appendix B. Handling Tips . . . . . . . . . . . . . . . . . . . . 157
Appendix C. Product Warranty and Notices . . . . . . . . . 161
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Year 2000 Readiness and Instructions . . . . . . . . . . . . . 163
Trademarks
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Electronic Emission Notices . . . . . . . . . . . . . . . . . . . 165
Glossary
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Contents ix
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Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
x
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About This Book
This book contains information that will help you operate the IBM ThinkPad 560Z computer. Be sure to
read the ThinkPad Setup Guide and Chapter 1 of this book before using the computer.
acquaints you with the basic features of your computer.
provides information on installing options
and using your computer's high-technology features.
provides information on using passwords,
identifying yourself with the Personalization Editor, and using locks.
describes what to do when you have a computer problem.
The chapter includes a troubleshooting guide and information
on how to recover lost or damaged software.
describes various options of IBM's support and service.
describes the features and specifications associated with your computer,
including information on power cords.
provides information you need to know when you are using your computer.
contains the warranty statements for your computer and notices for this book.
The
defines terms appearing in this book. The book concludes with an
.
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Icons Used in This Book
For procedures or information unique to the operating system
installed in your computer:
Information for Microsoft
Windows 98 users
Information for IBM Operating
System/2 (OS/2) users
WIN
OS/2
98
Information for Microsoft
Windows 95 users
Information for IBM DOS
users
WIN
DOS
95
Information for Microsoft
Windows NT users
WIN
NT
Information for Microsoft
Windows 3.1 users
WIN
3.1
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Safety Information
Electrical Safety Notice
Note: In the U.K., by law:
DANGER
The telephone line cable
must be connected after the
power cord.
The power cord must be
disconnected after the
telephone line cable.
Electrical current from power, telephone, and
communication cable is hazardous. To avoid shock
hazard, connect and disconnect cables as shown below
when installing, moving, or opening the covers of this
product or attached devices. The 3-pin power cord
must be used with a properly grounded outlet.
To Connect
To Disconnect
Turn everything OFF.
Turn everything OFF.
First, remove the power cord from
the outlet.
First, attach all cables to devices.
Remove signal cables from
receptacles.
Attach the signal cables to
receptacles.
Remove all cables from devices.
Attach the power cord to an outlet.
Turn the device ON.
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DANGER
Do not disassemble, incinerate, or short-circuit the
rechargeable battery pack. Do not put it in trash that is
disposed of in landfills. Dispose of it as required by
local ordinances or regulations. In the United States,
call IBM at 1-800-IBM-4333 for information on disposal.
DANGER
The lithium battery (IBM P/N 12J1695 UL-recognized
component—File No. MH12210) can be replaced only by
your dealer or an IBM service representative. It contains
lithium and can explode if not properly used, handled, or
disposed of. Do not: (1) throw or immerse into water, (2)
heat to more than 100°C (212°F), or (3) repair or
disassemble. Dispose of it as required by local
ordinances or regulations.
CAUTION:
The fluorescent lamp in the liquid crystal display (LCD) contains
mercury. Do not put it in trash that is disposed of in landfills.
Dispose of it as required by local ordinances or regulations.
The LCD is made of glass, and rough handling or dropping the
computer can cause the LCD to break. If the LCD breaks and
the internal fluid gets into your eyes or on your hands,
immediately wash the affected areas with water for at least 15
minutes; then get medical care if any symptoms are present
after washing.
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Getting Familiar with Your Computer
This chapter provides basic information about your computer.
Note
If you power off the computer, wait at least 5 seconds before
you power it on again. If you put your computer into suspend
or hibernation mode, you should also wait at least 5 seconds
before resuming normal operation.
To power off the computer without shutting it down, hold the
power switch at least 1.5 seconds.
Identifying the Hardware Features . . . . . . . . . . . . . . . . . .
2
6
8
8
System-Status Indicators
. . . . . . . . . . . . . . . . . . . . . . .
Functions of Your Computer
. . . . . . . . . . . . . . . . . . . . .
Attaching the External Diskette Drive . . . . . . . . . . . . . . .
Keyboard Functions . . . . . . . . . . . . . . . . . . . . . . . . 10
TrackPoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Fn Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13
Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . 16
ThinkPad Utility Programs . . . . . . . . . . . . . . . . . . . . 17
Easy-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
ThinkPad Configuration Program
. . . . . . . . . . . . . .
25
Online User's Guide . . . . . . . . . . . . . . . . . . . . . . . . 29
Backing Up Your System . . . . . . . . . . . . . . . . . . . . . . 30
ThinkPad Customization CD . . . . . . . . . . . . . . . . . . . 30
Recovery CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Diskette Factory . . . . . . . . . . . . . . . . . . . . . . . . . . 30
ConfigSafe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
ThinkPad Web Site or Bulletin Board . . . . . . . . . . . . . . 31
Replacing the Battery Pack . . . . . . . . . . . . . . . . . . . . . 32
Copyright IBM Corp. 1998
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Identifying the Hardware Features
Identifying the Hardware Features
Front View
1
16
15
2
3
14
13
12
4
5
6
11
7
8
10
9
2
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Identifying the Hardware Features
1
2
The color LCD screen
displays computer output.
6
7
The microphone/line-in
jack, a inch (3.5-mm)
diameter jack, is where you
connect a microphone or
an external stereo audio
device.
11 The LCD button opens the
LCD when pressed.
The brightness control
moves up or down to
adjust the brightness of the
display.
12 The Fn key is used with
the function keys to
activate the Fn key
functions.
The infrared port allows
the computer to
communicate with other
devices that have infrared
data-transfer capability.
3
4
5
The built-in microphone
captures sound and voice
when it is used with an
application program
13 The diskette-eject button
ejects a diskette from the
diskette drive.
14 The diskette drive in use
indicator is on when data
is read or written to a
capable of handling audio.
8
9
The PC Card slots accept
PC Cards.
The keyboard is used to
enter data into the
computer. (To use the
numeric keypad on the
keyboard, see page 16.)
diskette. (Refer to page 6.)
The PC Card eject
buttons eject the PC Card
from the PC Card slot.
15 The external diskette
drive reads data from or
writes data to a diskette.
The headphone jack, a
inch (3.5-mm) diameter
jack, is where you connect
a stereo headphone or
external speakers.
1
The TrackPoint is a built-in
pointing device that
provides a function similar
to that of a mouse.
16 The system-status
indicators consist of the
indicators and their
associated symbols.
(Refer to page 6.)
Chapter 1. Getting Familiar with Your Computer
3
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Identifying the Hardware Features
Rear View
11
1
2
3
4
10
9
8
7
6
5
1
2
The external-diskette-
drive connector is where
you connect the cable of
the external diskette drive.
4
5
6
The security keyhole is
used with a mechanical
lock.
that conforms to the USB
interface. Many recent
digital device comply to this
new standard.
The power jack is where
the AC Adapter cable is
connected.
The fan louver allows the
inside of the computer to
stay cool. Do not place
anything in front of the
louver that might block
air flow. The cooling fan
starts at power-on, and
then stops and starts
8
The serial connector is
where you connect a 9-pin,
serial-device cable.
The external-input-device
connector is used to
attach a mouse, external
keyboard, or external
numeric keypad to the
computer.
9
1
The parallel connector is
where you connect a
parallel-printer signal cable.
The external-monitor
connector is where you
attach the external monitor.
alternately depending on
the temperature inside the
computer.
7
The Universal Serial Bus
(USB) connector allows
you to connect any device
11 The connector cover is
removable.
3
The power switch turns
the computer on and off.
4
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Identifying the Hardware Features
Bottom View (with Battery Installed)
1
7
2
3
6
4
5
1
2
The power shutdown
switch is used to turn the
computer off when an
application locks up or the
computer will not accept
any input. Use the tip of a
pen to press this switch.
3
The memory slot accepts
a dual inline memory
module (DIMM) option.
6
7
The battery pack is a
built-in power source for
the computer.
4
5
The memory-slot cover
covers the memory slot.
The battery-pack latch
locks or releases the
battery pack.
The hard disk drive can
be upgraded with an
optional one. The security
screw shipped with your
computer can prevent the
hard disk drive from
The expansion
connectors allow you to
connect the port replicator
(available as an option).
removing easily. (Refer to
page 45.)
Chapter 1. Getting Familiar with Your Computer
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System-Status Indicators
System-Status Indicators
The system-status indicators on the computer show the current
status of your computer by their on or off states and colors (green
and orange). Each indicator is identified with a symbol. The
following shows the location and the meaning of each icon:
1
A
1
2
3
4
5
6
7
6
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System-Status Indicators
Symbol
Color
Meaning
1 Battery
Green
Orange
Enough battery power remains for operation.
The battery pack is being charged.
Blinking
orange
The battery pack needs to be charged. If the
indicator starts blinking orange, the computer beeps
three times.
2 Hard disk in use
Orange
Green
Data is being read from or written to the hard disk.
Do not enter suspend mode or power off the
computer when this indicator is on.
3 Numeric lock
The numeric keypad on the keyboard is enabled. You
enable or disable the keypad by pressing and holding
the Shift key, and pressing the NumLk key. For
details, see “Numeric Keypad” on page 16.
4 Caps lock
Green
Green
The Caps Lock mode is enabled. All alphabetic
characters (A–Z) are entered in capital letters without
the Shift key being pressed. You enable or disable
the Caps Lock mode by pressing the Caps Lock key.
A
5 Scroll lock
Scroll Lock mode is enabled. The Arrow keys can be
used as screen-scroll function keys. The cursor
cannot be moved with the Arrow keys. Not all
application programs support this function. You
enable or disable Scroll Lock mode by pressing the
ScrLk key.
6 Suspend mode
Green
The computer is in suspend mode. (See “Basic” in
the Online User's Guide for details.)
Blinking
green
The computer is entering suspend mode or
hibernation mode, or is resuming normal operation.
7 Power on
Green
The computer is operational. This indicator is on
when the computer is on and not in suspend mode.
Chapter 1. Getting Familiar with Your Computer
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Functions of Your Computer
Functions of Your Computer
Your computer features a diskette drive that is attached externally.
Your computer also has unique keyboard functions and utility
programs for easy configuration. This section describes the following
features:
External diskette drive
Keyboard functions
ThinkPad utility programs
The Online User's Guide
Attaching the External Diskette Drive
You do not need to power off your computer. The computer will
recognize the external diskette drive whenever you attach it to
your computer.
1 Open the cover on the external-diskette-drive connector.
8
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Functions of Your Computer
2 Attach the cable first to the external diskette drive; then
attach it to the external-diskette-drive connector on the
side of the computer.
Press the sides of the connector 1 as you connect it to the
devices 2 .
External diskette drive
External-diskette-drive connector
2
1
1
2
1
1
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Functions of Your Computer
Keyboard Functions
Your computer's keyboard has the following functions:
TrackPoint
Fn key
Numeric keypad
TrackPoint
The keyboard contains a unique cursor-pointing device called the
TrackPoint. Pointing, selecting, and dragging all become part of a
single process you can perform without moving your fingers from
their typing position.
You can set the following features by customizing the
TrackPoint:
Press-to-Select
Sensitivity
For more information
page 36.
“Customizing the TrackPoint” on
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Functions of Your Computer
The TrackPoint consists of a stick on the keyboard and a pair of
click buttons below the keyboard. Movement of the cursor on the
screen is controlled by the amount of pressure you apply to the
nonslip cap on the stick in any direction parallel to the keyboard; the
stick itself does not move. The speed at which the cursor moves
corresponds to the pressure you apply to the stick. The function of
the click buttons corresponds to the left and right mouse buttons on
a traditional mouse, and depends on the software you are using.
If you are not familiar with using the TrackPoint, these instructions
will help you get started:
1 Place your hands in the typing position and press gently
with either index finger on the stick in the direction you
want the cursor to move.
Pressing the stick away from you moves the cursor up the
screen; pressing it toward you moves the cursor down the
screen. You can also move the cursor side to side by pressing
sideways.
The cursor might drift. This is not a defect. Do not use the
TrackPoint until the cursor stops moving.
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Functions of Your Computer
Stick
Cursor
Left click button Right click button
2 Press the click buttons with either thumb to select and
drag as required by your software.
By enabling Press-to-Select, you can make the TrackPoint stick
function the same as the left or right click button. For more
information
“Customizing the TrackPoint” on page 36.
Changing the Cap
The cap 1 on the end of the TrackPoint stick is removable.
You can replace it with one of the spares shipped with your
computer.
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Functions of Your Computer
Fn Key
The Fn key function allows you to change operational features
instantly. When you use the following functions, press and hold the
Fn key 1 ; then press the appropriate function key 2 (F1 to F12,
PgUp, PgDn, or BackSpace).
1
2
The Fn Key Lock Function
The following setup gives you the same effect as when you press
and hold the Fn key and then press an appropriate function key.
Start the ThinkPad Configuration program. (See “ThinkPad
Configuration Program” on page 25.) Click on the Accessibility
(
) button, and click on Enable for Fn key lock. You can
also set up by typing PS2 FNS Eat the command prompt.
After you enable the Fn key lock and press Fn once, press one
of the function keys. The computer works the same as when you
press Fn + the function key.
If you press Fn twice after enabling the lock, pressing a function
key alone is recognized as a combination of Fn + that function
key. To stop this function, press Fn again.
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Functions of Your Computer
The following table shows the function of the Fn key combined with
keys:
Feature and
icon
Key Combination
Meaning
Power Mode Functions
Fuel-Gauge
display on or off
If you press this key combination, the window for the battery
status appears or disappears. You can set parameters for
battery status in the window.
+
(Only for OS/2 or
Windows users)
Note: The Fuel-Gauge program must be activated before
you can use this key combination.
To activate the Fuel-Gauge program, do the following:
1. Click on Start.
2. Move the cursor to Programs, ThinkPad, and
then click on Fuel.
Power mode
switching
During battery-power operation, the processor speed
changes as follows:
+
High Performance
Automatic
Customized
Power Conservation Functions for Battery Power
The computer enters standby mode. For more information
about this mode “Basic” in the Online User's Guide.
Standby mode
Suspend mode
Hibernation mode
+
+
+
The computer enters suspend mode. For more information
about this mode “Basic” in the Online User's Guide.
The computer enters hibernation mode. For more
information about this mode
Guide.
“Basic” in the Online User's
Other Functions
Switching
Computer output is displayed in the following order when an
external monitor is attached.
+
between the LCD
and the external
monitor
External
Display
LCD +
External Display
LCD
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Functions of Your Computer
Feature and
icon
Key Combination
Meaning
Screen
expansion
The LCD screen image size switches between expanded and
normal mode if the size of your LCD image is smaller than
that of the physical LCD.
+
Volume up
Volume down
Mute
The volume increases.
The volume decreases.
Sound turns off.
+
+
+
Note: To turn on the sound, press Fn + PgUp or
Fn + PgDn.
When the computer is in suspend mode and you press the Fn
key independently without any function key, the computer returns
to normal operation.
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Functions of Your Computer
Numeric Keypad
The keyboard has some keys that, when enabled, work as if they
were a 10-key numeric keypad. (The numeric keypad on the
keyboard is not active when the external keyboard or the external
numeric keypad is attached to the computer.)
To enable or disable the numeric keypad, press and hold Shift and
then press NumLk.
The functions of the numeric keypad are printed on the front of
the keys.
NumLk
F8
F9 F10 F11 F12
_
8
9
/
6
7
*
Y
{
4
5
6
"
-
1
2
3
H
.
<
0
+
Shift
N
Alt
Ctrl
If the numeric keypad is enabled, press and hold Shift to temporarily
use the cursor- and screen-control keys.
The functions of the cursor- and screen-control keys are not
printed on the keys.
NumLk
F8
F9 F10 F11 F12
_
PgUp
/
Home
6
*
Y
{
End
Ins
PgDn
-
"
H
<
Del
+
Shift
N
Alt
Ctrl
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Functions of Your Computer
ThinkPad Utility Programs
Your computer has the following utility programs for easy
configuration:
Easy-Setup
ThinkPad Configuration program
This section summarizes these utility programs.
Easy-Setup
Your computer provides a user-friendly program called Easy-Setup,
which allows you to select various setup parameters:
Config: Set the configuration of your computer.
Date/Time: Set the date and time.
Password: Set a password.
Start up: Set the startup device.
Test: Test the system.
Restart: Restart the system.
To start Easy-Setup, do as follows:
1 Power off the computer, and remove any diskette from
the diskette drive.
2 Press and hold F1; then power on the computer. Hold
F1 until the “Easy-Setup” menu appears:
Easy-Setup
Config
Restart
Date/Time
Password
Start up
nnnnnnn
Test
BIOS part number, Date
System-unit serial number
System board serial number nnnnnnnnnnn
Microprocessor Pentium( ) II Processor
UUID
12/31/98
nnnnnnnnnnnnnn
**
nnnnnnnn-nnnn-nnnn-nnnn-nnnnnnnnnnnn
Trademark of Intel Corporation
**
3 Move to an icon you want to change, using the arrow
keys or the TrackPoint, and click on the icon.
A submenu is displayed.
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Functions of Your Computer
4 Change the items you wish to change.
5 Click on Exit to exit from the submenu.
6 Click on Restart to exit from the “Easy-Setup” menu.
Your computer restarts.
Changing the Screen Color
You can change the color of the “Easy-Setup” menu by pressing
the Ctrl+PgUp keys or by pressing the Ctrl+PgDn keys.
To return to the original color, press the Ctrl+Home keys.
Clicking on the Config button displays the following “Config”
submenu, which provides information about the installed memory
and system board:
Initialize
Memory
SystemBoard
Network
QuickBoot
Exit
The Memory button shows the amount of memory installed and
available.
The System Board button provides information on the system board
installed.
The Network button enables or disables the Wake on LAN and
Flash over LAN function. You can use these functions only with the
ThinkPad Port Replicator with Advanced EtherJet Feature (option).
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Functions of Your Computer
The Quick Boot button enables or disables the Simple Boot Flag
function.
Simple Boot Flag function
This function automatically optimizes the behavior and boot
performance of the BIOS and operating system, based on the
installed operating system and previous boot.
If this function is Enabled and once a Plug and Play–capable
operating system is installed, the system BIOS does not
configure such hardware resources as system interruptions,
memory windows, and I/O port ranges for all the devices in the
system.
If you are going to use a non–Plug and Play–capable
operating system, disable this function so that the BIOS will
configure hardware resources.
The Initialize button sets all device settings to their default values.
Clicking on the Date/Time button displays the following “Date and
Time” submenu, which you can use to set the current date and time:
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Functions of Your Computer
To change the date and time, do the following:
1 Move the cursor to any field (Year, Month, Day, Hour,
Minute, Second); then type the date and time.
Instead of typing, you can place the pointer on any of the arrow
icons (
,
,
, or
) to adjust the date and time.
Clicking on the double-arrow icon scrolls the numbers faster.
2 Click on OK to save the changes or on Cancel to cancel
them.
You can also set the current date and time with the application
included with the operating system installed in your computer.
Clicking on the Password button displays the “Password” submenu,
which you can use to set the power-on password, hard-disk
password, and supervisor password. For more information
“Using Passwords” on page 68.
An open lock icon shows that a password has not been set yet.
Clicking on the Start up button displays the “Start up” submenu,
which you can use to change the startup or boot sequence.
For example, if you have different operating systems on different
replaceable hard disk drives or PC cards, you can have the system
boot up from one of these devices.
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Functions of Your Computer
To change the startup sequence, do the following:
1 Click on Start up in the “Easy-Setup” menu. The
“Startup” submenu appears:
You must be extremely careful
not to specify a wrong device
during a copy, save, or a format
operation after you change your
startup sequence. If you specify
a wrong device, your data and
programs might be erased or
overwritten.
Note:
The Power-On button sets the startup sequence when
the power switch is set to ON.
The Network button sets the startup sequence when
Wake on LAN is started. Wake on LAN is typically used
by LAN administrators in corporate networks to access
your computer remotely. This function can be used only
with the ThinkPad Port Replicator with Advanced
EtherJet Feature (option).
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Functions of Your Computer
2 Click on one of the following:
Power-On in the submenu.
The “Power-On” submenu appears:
The FDD-1 icon is the diskette drive in the computer. If
you have an additional diskette drive connected to a port
replicator, that drive becomes FDD-2.
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Functions of Your Computer
Network in the submenu.
This function can be used only with ThinkPad Port
Replicator with Advanced EtherJet Feature (option).
The “Network” submenu appears, where you can enable or
disable the Wake on LAN function:
1
1
If Wake on LAN is enabled, the network administrator can
power on remote machines connected in a LAN using
remote network-management software. Disable the
function if your computer is not under system management
of a network administrator.
For more information
Online User's Guide.
“System Management” in the
3 Move the cursor to the Reset icon, and click on it.
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Functions of Your Computer
4 Select the first device you want for the startup sequence;
then click on it.
The device moves up to box 1. You cannot set a hard disk
drive before a PC Card.
If you are using a remote program loading (RPL)
system through a token-ring card or some other network
card, do the following:
a Select Network in either the Power-On or the
Network submenu, and click on it. The “Speed”
menu appears.
b If you are using a token-ring card, select the
speed you want (4 or 16), and click on it; then
press Enter.
If you are using a network card other than a
token-ring card, such as an Ethernet card, you need
not specify the RPL speed. Press Esc to exit this
menu.
5 Repeat these steps for the other devices. You can set
up to four devices.
6 Click on OK or press Enter to save the changes.
Pressing the Test button displays the “Test” submenu. It is used to
run diagnostic tests on your computer to check for hardware errors.
For more information
“Testing Your Computer” on page 131.
Pressing the Restart button ends the Easy-Setup program and
restarts the computer.
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Functions of Your Computer
ThinkPad Configuration Program
The ThinkPad Configuration program allows you to set up and
customize the computer's built-in devices to your needs. For
example, you can enable or disable a port, switch between your
computer's LCD and an external monitor, and set the power
management mode.
To get specific details about
ThinkPad Configuration program,
click the help button.
This section describes how to start the ThinkPad Configuration
program.
For Windows 98:
To start the ThinkPad Configuration program for Windows 98,
WIN
98
find the ThinkPad icon on the bottom right of the taskbar 1 ;
then double-click on the icon.
1
You can also start the ThinkPad Configuration program as
follows:
1. Click on Start (
).
2. Move the cursor to Programs, ThinkPad; then click on
ThinkPad Configuration.
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Functions of Your Computer
The following window appears:
1
2
3
4
5
6
6
1
The Display Device buttons. Click on one of these buttons to
set the display output type to the LCD, external monitor, or
both.
2
3
The Power Scheme buttons change the preset power options.
The Launch Device Manager button displays the “System
Properties” window, where you can make a device available or
unavailable.
4
The Show Allocated Resources View button displays the
“Allocated Resources View” window, where you can check the
memory addresses and other allocation settings.
5
6
The Help button displays online help.
The Device buttons. Click on the button of your choice from
the window. If the device is enabled, the red indicator next to
the button is lit. Otherwise, it stays off.
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Functions of Your Computer
For Windows NT:
To start the ThinkPad Configuration program for Windows NT, do as
follows:
WIN
NT
1 Click on Start at the bottom corner of the screen.
2 Move the cursor on Programs, ThinkPad; then click on
ThinkPad Configuration.
The following window appears:
3
4
2
5
1
6
7
7
8
9
1
2
The One-Touch Setup buttons. Click on one of these buttons
to set the system configuration.
The Power Mode buttons. Click on one of these buttons to set
the power mode to High Performance mode, Automatic mode,
or Customized mode.
3
4
The Display Device buttons. Click on one of these buttons to
set the display output type to the LCD, external monitor, or
both. When making a presentation, you can click on the
presentation button to disable any system timers, such as the
LCD turn-off timer or the power management mode timers.
The Help button displays online help.
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Functions of Your Computer
5
6
The Exit button. Click on this button to save the changes you
made and to exit the ThinkPad Configuration window.
The View Angle buttons. Click on the front view or the rear
view (with or without the port replicator) buttons to display the
hardware feature locations.
7
The Device buttons. Click on the button of your choice from
the window; then set the options for that device from the
window that appears. If the device is enabled, the red indicator
next to the button is lit. Otherwise, it stays off.
8
9
The Default button. Click on this button to set the default
values for each option and to cancel the changes you just
made.
The Status bar. The device name and its status appears in the
status bar when you place the cursor on a device button.
Only the top portion of the window is displayed when you click on the
minimize button in the top-right corner.
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Functions of Your Computer
Online User's Guide
Your computer features an Online User's Guide, so that you will
always have key information at your fingertips even if you are
traveling. It contains the following information:
Basic:
– Using your computer outside your country
– Using the audio features
– Using your computer with a PC Card
– Using your computer with a battery pack
Advanced:
– Installing software
– Using system management
– Frequently Asked Questions
To start the Online User's Guide, click on Start, move the cursor to
Programs and ThinkPad 560; then click on ThinkPad 560 User's
Guide.
The Online User's Guide appears. Go to the section you want, and
make a printout if necessary.
You can start the Online User's Guide from the ThinkPad
Customization CD as follows:
1. From the ThinkPad Customization Center main menu,
click on Online Library.
2. Click on Click here to launch the Online User's Guide.
You can also access the Online User's Guide from the IBM
Web site.
Chapter 1. Getting Familiar with Your Computer 29
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Backing Up Your System
Backing Up Your System
You need an external CD-ROM drive to use the ThinkPad
Customization CD and the Recovery CD.
Use a CD-ROM drive that is compatible to your computer.
To back up your system or reinstall the operating system, your
ThinkPad computer has the following features:
The ThinkPad Customization CD
The Recovery CD
The Diskette Factory program
ConfigSafe
The ThinkPad Web site or bulletin board
For more information about recovering lost or damaged software
“Recovering Lost or Damaged Software” on page 133.
ThinkPad Customization CD
You can customize your system using this CD. It contains all the
software applications and hardware device drivers for your computer.
It also contains device drivers and installation instructions for other
operating systems such as Windows NT (To use the ThinkPad
Customization CD
page 133.)
“Using the ThinkPad Customization CD” on
Recovery CD
If you accidentally erase your hard disk, you can use the Recovery
CD to restore the contents of the preinstalled hard disk to what it
was at the time of purchase. (To use the Recovery CD
the Recovery CD” on page 135.)
“Using
Diskette Factory
The Diskette Factory program contains all the hardware device
drivers for your computer.
With this program, you can create the utility and device driver
diskettes. (To use the Diskette Factory
Factory” on page 133.)
“Using the Diskette
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Backing Up Your System
For more information about installing a new operating system (such
as Windows NT) and device drivers
User's Guide.
“Advanced” in the Online
ConfigSafe
ConfigSafe is an application program for Windows 98, Windows 95,
or Windows NT that periodically takes snapshots of your system
files. If your computer does not operate properly after you install a
new device driver or software, use ConfigSafe to restore the last
working version of your system files. Although it might not make
your new hardware or software work, it will set your computer up and
running again. This application protects your data.
ThinkPad Web Site or Bulletin Board
IBM supplies all of the latest hardware device drivers and system
BIOS for your computer on the ThinkPad Web site:
http://www.ibm.com/thinkpad
You can also use the IBM bulletin board service.
For more information about electronic service and support
Chapter 5.
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Replacing the Battery Pack
Replacing the Battery Pack
To replace the battery pack, do as follows:
You can replace the battery when the computer is in hibernation
mode. (You cannot replace it when the computer is in suspend
mode.) If you are using a PC Card, however, the computer
might not be able to enter hibernation mode. If this happens,
power off the computer.
1 Power off your computer, or enter hibernation mode.
2 Close the LCD and turn the computer over.
3 Slide the battery pack latch 1 ; then slide the battery
pack toward the front of the computer and remove the
battery pack.
1
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Replacing the Battery Pack
4 Align the guides on the fully charged spare 1 with the
guides on the computer 2 ; then slide the battery pack
into the computer.
Fully press the battery pack into the computer. When it is fully
installed, the battery pack latch 3 automatically locks into
place.
3
2
1
5 Turn the computer over again; then power on.
You have finished replacing the battery pack.
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Replacing the Battery Pack
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Extending the Features of Your Computer
This chapter provides information about how to attach external
devices or to increase memory.
Customizing the TrackPoint . . . . . . . . . . . . . . . . . . . . . 36
Increasing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Installing the DIMM . . . . . . . . . . . . . . . . . . . . . . . . 40
Removing the DIMM
. . . . . . . . . . . . . . . . . . . . . . .
43
Upgrading the Hard Disk Drive . . . . . . . . . . . . . . . . . . . 45
Attaching an External Mouse, Keypad, and Keyboard . . . . . . 47
Attaching an External Mouse or Numeric Keypad
. . . . . .
47
Attaching an External Keyboard and Mouse . . . . . . . . . . 49
Disabling the TrackPoint . . . . . . . . . . . . . . . . . . . . . 51
Attaching an External Monitor
. . . . . . . . . . . . . . . . . . .
52
Installing a PC Card . . . . . . . . . . . . . . . . . . . . . . . . . 56
Removing the PC Card . . . . . . . . . . . . . . . . . . . . . . 59
Installing the PC Card Modem . . . . . . . . . . . . . . . . . . 60
Using a Port Replicator
. . . . . . . . . . . . . . . . . . . . . . .
63
Enabling the CardBus Sockets (for Windows 98) . . . . . . . 65
Copyright IBM Corp. 1998
35
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Customizing the TrackPoint
Customizing the TrackPoint
You can customize the TrackPoint by doing the following:
1 Start the ThinkPad Configuration program.
2 Click on the TrackPoint button (
).
3 Click on TrackPoint Properties....
The “TrackPoint Properties” window appears:
You can set the following features in this window:
Press-to-Select
Sensitivity
Setting Press-to-Select
If you enable Press-to-Select by putting a check mark in the Enable
Press-to-Select box, you can make the TrackPoint stick function the
same as the left or right click button.
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Customizing the TrackPoint
If you check Enable dragging, you can drag the icon that you
select with the TrackPoint stick by putting light pressure on the
stick.
If you check Enable Release-to-Select, you can click simply by
lifting your finger quickly off the TrackPoint. Moving the cursor
onto an icon and then lifting your finger off the TrackPoint works
like clicking. Pressing the TrackPoint again works like
double-clicking.
Click on one of the Press means radio buttons to select which
button the stick will simulate: either the left or the right button.
For example, if you select Left Click, you can start a program
with the TrackPoint by putting the cursor on the program's icon
and applying light pressure on the stick.
To adjust the pressing timing of the stick, set Click Pace.
If you set the pace too slow, you might notice unintended clicks,
a cursor delay, or a dragging delay. However, if you set the
pace too fast, you might find Press-to-Select hard to use.
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Customizing the TrackPoint
Setting Sensitivity
This function adjusts the force required for both cursor movement
and Press-to-Select. Slide toward Firm Touch to increase the force
needed to move the cursor and to activate Press-to-Select. Slide
toward Light Touch to decrease the force needed to move the
cursor and to activate Press-to-Select.
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Increasing Memory
Increasing Memory
Increasing memory capacity is an effective way to make programs
run faster. You can increase the amount of memory in your
computer by installing a dual inline memory module (DIMM),
available as an option.
Different capacities of DIMM (up to 64 MB) are available. You can
install a DIMM directly in the memory slot on the bottom of the
computer. Your computer memory capacity can be expanded up to
96 MB (32-MB base memory and a 64-MB DIMM option) or 128 MB
(64-MB base memory and a 64-MB DIMM option).
Your computer supports the 60-ns extended data output dynamic
random access memory (EDO DRAM) card only. It does not
support the 70-ns EDO DRAM card or the synchronous dynamic
random access memory (SDRAM) card. The appropriate
memory option can be purchased through your IBM reseller or
IBM marketing representative.
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Increasing Memory
Installing the DIMM
To install the DIMM, do the following:
1 Power off the computer; then disconnect the AC Adapter
and all cables from the computer.
2 Close the LCD, turn the computer over, and then remove
the battery pack.
3 Loosen the screw on the memory slot cover; then
remove the cover.
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Increasing Memory
4 Install the DIMM into the memory slot.
a Find the notch on the side of the DIMM.
To avoid damaging the DIMM, do
not touch its contact edge.
b With the notched end of the DIMM toward the right side
of the socket, insert the DIMM, at an angle of
approximately 20°, into the socket; then press it firmly
1 .
c Pivot the DIMM until it snaps into place 2 .
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Increasing Memory
5 Replace the memory slot cover over the memory slot,
aligning the back side of the cover first; then tighten the
screw.
6 Replace the battery pack.
7 Turn the computer over again and power it on. Then
confirm that the new memory size appears at the upper
left corner of the screen.
For example, if you install a 32-MB DIMM into your computer
with 32-MB base memory, you should see the following. (See
the next page for how to calculate the total memory size.)
6496 KB OK
You have finished installing the DIMM. Reconnect all cables.
1. For the following status, turn off the computer and go to
page 40 to reinstall the DIMM and do the memory test with
Easy-Setup (see page 24).
If a 2 1error code appears under the memory count.
48576 KB OK
2 1
If the total memory size is not the same as the value you
calculated.
If the 225 error code appears, the memory you are installing
is not supported by your computer.
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Increasing Memory
2. If you changed the memory installed in the computer, you
need to create a new hibernation file as follows:
a) Power off the computer.
b) Remove the DIMM you added.
c) Power on the computer and disable hibernation mode.
d) Add the DIMM.
e) Enable hibernation mode.
To disable and enable hibernation mode
the Online User's Guide.
“Basic” in
How to Calculate Total Memory Size
Calculate your total memory size in kilobytes (KB) by adding the
DIMM memory size to the base memory size (32192 KB).
For example, if you installed a 32-MB DIMM into your computer
with 32-MB base memory, you should have about 64 MB.
Your computer might display memory size in kilobytes. For
example, 64 MB=64960 KB.
Note: 576 KB is reserved by the system.
Removing the DIMM
1 Power off the computer and disconnect the AC Adapter
and all cables from the computer.
2 Close the LCD, turn the computer over, and then remove
the battery pack.
3 Loosen the screw and remove the memory slot cover.
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Increasing Memory
4 Press out on the latches on both edges of the socket at
the same time.
5 Remove the DIMM.
Be sure to save the DIMM for future use.
6 Replace the memory slot cover; then tighten the screw.
7 Replace the battery pack.
8 Turn the computer over again; then connect the AC
Adapter and all the cables you disconnected.
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Upgrading the Hard Disk Drive
Upgrading the Hard Disk Drive
You can increase the storage capacity of your computer by replacing
the original, built-in hard disk drive with an optional one. You can
purchase the option from your IBM reseller or IBM marketing
representative.
Replace the hard disk drive only if you upgrade it or have it
repaired. You should not replace it often.
Handling a Hard Disk Drive
Do not drop or apply any shock.
Do not apply pressure to the cover.
Do not touch the connector.
The drive is very sensitive. Incorrect handling can cause
damage and permanent loss of data on the hard disk. Before
removing the hard disk drive, make a backup copy of all the
information on the hard disk. Never remove the drive while the
system is operating, in suspend mode, or in hibernation mode.
To replace the hard disk drive, do the following:
1 Power off the computer; then disconnect the AC Adapter
and all cables from the computer, and turn the computer
upside down.
2 Remove the battery pack. (
page 32.)
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Upgrading the Hard Disk Drive
3 Remove the coin screw by rotating it counterclockwise
with a coin, as shown 1 ; then remove the hard disk
drive cover 2 .
1
2
4 Pull the strap of the hard disk drive to remove the drive.
5 Insert the new hard disk drive into the bay. Make sure
you connect the drive firmly.
Do not use force when inserting the hard disk drive into the bay.
The connector is sensitive, and it might get damaged.
6 Replace the hard disk drive cover, and reinstall the
screw.
7 Put the battery pack into your computer. (
page 32.)
8 Turn the computer right-side up, and power it on.
You can replace the coin screw with a security screw to prevent
the hard disk drive from being removed easily. For more
information
“Using the Security Screw” on page 85.
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Attaching External Mouse, Keypad, and Keyboard
Attaching an External Mouse, Keypad, and Keyboard
This section explains how to attach an external mouse, external
numeric keypad, and external keyboard to your computer.
Attaching an External Mouse or Numeric Keypad
You can attach an external mouse or numeric keypad to the
external-input-device connector (
) on the rear of the computer.
Mouse
Numeric Keypad
If you want to attach the mouse, attach it directly to the
external-input-device connector as shown:
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Attaching External Mouse, Keypad, and Keyboard
If you want to use both the external numeric keypad and mouse at
the same time, first connect the keypad cable to the computer; then
connect the mouse cable 1 to the connector at the rear of the
keypad.
You can use both the IBM PS/2
Miniature Mouse and the
TrackPoint as an input device.
To connect a mouse other than
an IBM PS/2 Miniature Mouse
“Disabling the TrackPoint”
on page 51.
You can remove the keypad cover and use it as a stand for the
keypad.
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Attaching External Mouse, Keypad, and Keyboard
Attaching an External Keyboard and Mouse
Mouse
External Keyboard
If you want to attach an external keyboard to your computer, do the
one of the following:
Use the optional keyboard/mouse cable.
Use an optional port replicator.
The external keyboard will not work if it is connected directly to
the computer's external-input-device connector.
See the Options by IBM Catalog supplied with your computer for
details about the options.
When the external keyboard is attached, the following keys are not
available:
Numeric keypad on the computer keyboard
External numeric keypad
Instead, use the numeric keypad on the external keyboard.
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Attaching External Mouse, Keypad, and Keyboard
To attach the external keyboard, power off the computer, attach the
keyboard to the keyboard connector of the keyboard/mouse cable
1 , and then attach the keyboard/mouse cable to the computer 2 .
You can attach a mouse to the mouse connector of the
keyboard/mouse cable.
Keyboard connector
Keyboard/mouse cable
2
1
Using the IBM ThinkPad Space Saver Keyboard
If you are using the IBM ThinkPad Space Saver Keyboard, do
not install the device driver supplied with the keyboard. The
device driver on the computer's utility diskette automatically
enables or disables the TrackPoint when the power to the
computer is turned on.
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Attaching External Mouse, Keypad, and Keyboard
Disabling the TrackPoint
The TrackPoint is designed to work simultaneously with another
pointing device (such as a mouse) attached to the system. But
some mouse types require the TrackPoint to be disabled before you
can use them, such as:
A mouse that is not fully compatible with the PS/2 mouse
connected to the external-input-device connector
A mouse connected to the serial connector
A mouse connected to the USB connector
To disable the TrackPoint:
1 Start the ThinkPad Configuration program.
See “ThinkPad Configuration Program” on page 25.
2 Click on the TrackPoint (
) button.
3 Click on Auto-Disable for the TrackPoint.
This setting automatically disables the TrackPoint whenever a
mouse is connected to the external-input-device connector. If
no external mouse is connected, the TrackPoint is enabled.
If you use a mouse connected to the serial connector or the USB
connector, you need to select Disable, instead of Auto-Disable.
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Attaching an External Monitor
Attaching an External Monitor
This section provides information about using the computer LCD and
an external monitor. The LCD of your computer displays in SVGA
(800-by-600 resolution) video mode and 16M colors.
If you attach an external monitor that supports resolution higher than
VGA mode, you can achieve a maximum of 1024-by-768 video
resolution.
To attach an external monitor, do the following:
1 Power off the computer.
2 Connect the external monitor to the external-monitor
connector ( ) on the rear of the computer; then connect
the monitor to an electrical outlet.
3 Power on the external monitor and the computer.
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Attaching an External Monitor
4 Start the ThinkPad Configuration program.
See “ThinkPad Configuration Program” on page 25.
5 Change the display output location by clicking on the
LCD + External Display (
) button or the External
Do not change the display output
location while a moving picture is
being drawn—for example,
playing a movie or a game. Stop
the application before changing
the display output location.
Display ( ) button (with Windows 98, at the top left of
the screen; with Windows NT, a little to the right of the
top center of the screen).
If you are attaching an external monitor that supports only VGA
mode (640-by-480 resolution), do not click on LCD + External
Display. Doing so would cause the external monitor screen to
be scrambled and the output not to be displayed; in addition, the
screen might become damaged. Use External Display instead.
You can also change the display output location by pressing
Fn+F7.
6 Set your monitor type and display device driver as
follows.
For information on the supported color depths and resolutions,
“Resolutions, Color Depths, and Frame Rates” on page 54.
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Attaching an External Monitor
a) Start the ThinkPad Configuration program.
b) Click on the other External Display (
) button (on the right
side of the screen).
c) Click on the Advanced... button.
d) Click on the Monitor tab.
e) Click on the Change... button.
The “Update Device Driver Wizard” window appears. Follow the
instructions on the screen to select your monitor type from the
monitor list, or click on a new resolution and refresh rate.
7 Restart the computer to make the changes effective.
Do not disconnect the external monitor while the computer
is in suspend mode or hibernation mode. If no external
monitor is attached when the computer resumes, the LCD
remains blank and output is not displayed. This restriction
does not depend on the resolution value.
Resolutions, Color Depths, and Frame Rates: The
following tables show the resolutions, color depths, and frame rates
available with your computer or external monitor. Use these tables
to set the display output (LCD, External Display, or LCD + External
Display).
When installing an operating system, you must install the display
driver supplied with the computer to use SVGA mode.
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Attaching an External Monitor
Displaying output on the LCD or on both the LCD and the
external monitor (LCD or LCD + External Display)
Resolution
Supported Color Depth
16, 256, 64K, and 16M
256, 64K, and 16M
640x480
800x600
1024x768
(virtual screen)
256 and 64K
You can use the virtual screen function, available with the
ThinkPad Configuration program, to display a part of the
high-resolution screen image produced by your computer. You
can see other parts by moving the screen with the TrackPoint or
other pointing device.
Displaying output on the monitor (External Display)
Supported Color
Depth
Resolution
Frame Rate
256
640x480
16M
64K
256
60 Hz, 75 Hz, or 85 Hz
800x600
64K
16M
256
60 Hz, 75 Hz, or 85 Hz
60 Hz, 70 Hz, or 75 Hz
1024x768
64K
If you are using an old external monitor, the resolution and
refresh rate might be limited.
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Installing a PC Card
Installing a PC Card
This section describes how to install a PC Card.
Your computer has two PC Card slots (upper slot and lower slot)
and supports the following types of cards:
PC Card (Type I, Type II, and Type III)
CardBus
Zoomed Video (ZV)
Do not insert a PC Card while
the computer is in suspend
mode. Otherwise, the system
might hang.
1 Find the notched edge 1 of the PC Card as shown.
2 Insert the PC Card into the appropriate slot according to
your PC Card type.
If you are using a PC Card with an XJACK** connector,
insert it into the upper slot.
If you are using a Type I or Type II PC Card, insert it into
either the upper slot or the lower slot.
If you are using a Type III PC Card, insert the card into the
lower slot.
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Installing a PC Card
Upper slot
Lower slot
3 Press the PC Card firmly into the connector until the eject
button pops out. Then pull the eject button out slightly
1 and fold it toward you 2 .
1
2
Eject button
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Installing a PC Card
For Windows 98:
If you have not installed the PC Card driver, Windows 98
starts “PCMCIA Card Services Wizard” to install it. Follow
the instructions on the screen.
For Windows NT:
Your computer has PC Card support software called
CardWizard. You can use the PC Card as soon as you
insert the card into the computer. The “SystemSoft
CardWizard” window appears and informs you about the new
card.
You have completed setting up the PC Card, and you can now use
it. For information on how to use the PC Card software
in the Online User's Guide.
“Basic”
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Installing a PC Card
Removing the PC Card
Before removing a PC Card, you must stop it. Otherwise, the
system might freeze or data might be corrupted or lost.
1 Stop the card.
To stop the PC Card
“Basic” in the Online User's Guide.
The Stop option appears in gray when you are in CardSoft mode
or when the card is already stopped.
2 Raise the PC Card eject button 1 for the PC Card you
want to remove. Then press the PC Card eject button
2 until the PC Card pops out.
3 Remove the PC Card and store it safely for future use.
1
2
Eject button
For more information for using a PC Card
User's Guide.
“Basic” in the Online
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Installing a PC Card
Installing the PC Card Modem
Danger:
To avoid shock hazard, do not connect the cable to or
disconnect the cable from the telephone outlet on the wall
during electrical storms.
Your computer can be connected
only to a public telephone line
(analog line). Do not use a
digital telephone line. Use of a
phone line other than an analog
can damage your modem.
To install the PC Card modem, do as follows:
1 Insert the PC Card modem in a PC Card slot.
To configure the proper modem device driver, follow the
instructions on the screen. You might need to install the
modem device driver from a manufacturer's diskette. See the
documentation provided with the PC Card modem.
2 Click on Start, and move the cursor to Settings and
Control Panel.
3 Click on Control Panel; then double-click on Modem.
The “Location Information” window appears:
4 Fill in the necessary information; then click on the OK
button.
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Installing a PC Card
5 Release the telephone jack socket on the PC Card
modem.
For example, push the push-pop of the PC Card modem 1 .
For other types of modems, follow the instructions in the
manual supplied with the modem.
6 Connect one end of the telephone cable to the PC Card
modem 1 and the other end of the cable to a
telephone outlet 2 .
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Installing a PC Card
If your computer shares a single telephone cable with a
telephone, use the cable supplied with your computer.
You have completed setting up the PC Card modem.
For details on PC Card Support Software
User's Guide.
“Basic” in the Online
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Using a Port Replicator
Using a Port Replicator
See the user's guide shipped with the port replicator for how to
dock or undock your computer.
After you dock your computer to a port replicator, all connectors on
the rear of the computer are covered and are not available for use.
Instead, you can use the connectors on the port replicator, plus extra
features.
ThinkPad Port Replicator with Advanced EtherJet Feature
You can also attach the ThinkPad 560 Port Replicator to your
computer.
The port replicator works only with ac power. You cannot use
the port replicator with battery power from the computer. Do not
remove the AC Adapter while you are using the port replicator.
Removing it during use might cause the computer to malfunction.
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Using a Port Replicator
For Windows 98:
You can dock or undock the computer while the computer is in
suspend mode or when the computer power is turned off.
For example, when undocking the computer, you have the
following alternatives:
Select Eject PC in the Start menu (suspend mode).
or:
Press the Eject Request button of the port replicator
(suspend mode).
or:
Power off the computer and close the LCD.
Do not dock or undock when the computer is in hibernation
mode.
For Windows NT:
You can dock or undock the computer only when the computer
power is turned off.
Power off the computer and close the LCD.
If the power-on indicator of the computer or the port replicator
does not turn on, press Fn.
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Using a Port Replicator
Enabling the CardBus Sockets (for Windows 98)
The port replicator might not function properly if you attach a
computer to it that is in suspend mode. In such a case, enable the
CardBus sockets by doing the following:
1 Click on Start, move the cursor to Settings, and then
click on Control Panel.
2 Double-click on System.
3 Click on Device Manager, and double-click on PCMCIA
socket. If the CardBus sockets are not enabled, you see
two Texas Instruments PCI-1250 CardBus Controller
lines with an exclamation mark (!) under PCMCIA
socket.
4 Click on one of the lines. Then click on the Remove
button.
5 Click on the other line. Then click on the Remove button.
6 Click on the Refresh button.
The CardBus sockets are now enabled.
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Using a Port Replicator
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Protecting Your Computer
This chapter provides information about how to protect your
computer from theft or unauthorized use. It also describes how to
display your personal information, such as your name or address, on
the password prompt screen.
Using Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Entering a Password . . . . . . . . . . . . . . . . . . . . . . . 69
Setting a Password . . . . . . . . . . . . . . . . . . . . . . . . 70
Changing or Removing a Password
. . . . . . . . . . . . . .
74
74
For a Power-On Password or Hard-Disk-Drive Password
For a Supervisor Password . . . . . . . . . . . . . . . . . . 76
Removing a Power-On Password with Supervisor Authority 78
Using the Personalization Editor . . . . . . . . . . . . . . . . . . 80
Entering Your Personal Data
. . . . . . . . . . . . . . . . . .
80
Deleting the Personalization Window . . . . . . . . . . . . . . 83
Using Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Using the Security Screw . . . . . . . . . . . . . . . . . . . . . . 85
Copyright IBM Corp. 1998
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Using Passwords
Using Passwords
The password-setting feature helps to prevent your computer from
being used by others. Once you set a password, a prompt appears
on the screen each time you turn on the computer. You must enter
your password at the prompt. You cannot use the computer unless
you type the correct password.
You can set the following passwords on your computer:
Power-on password
Set the power-on password to protect your computer from use by
another person. It provides the following security features:
– You need to type the power-on password at startup.
Therefore, unauthorized users cannot use your computer.
– You need to type the power-on password when resuming
from suspend mode. Therefore, unauthorized users cannot
use your computer.
Hard-disk-drive password
The hard-disk-drive password provides an extra measure of
security. Even if you set a power-on password, another user can
remove the hard disk drive in your computer and put it in a
different computer to access your data. If you set a
hard-disk-drive password, however, another person cannot
access the data on your hard disk without knowing the password.
A hard-disk-drive password provides the following security
features:
– You need to type the hard-disk-drive password at startup.
– If the hard disk drive is moved to another computer, the
hard-disk-drive password must be typed at startup.
Therefore, unauthorized users cannot access your hard disk
even if the drive is removed from the computer.
– If you have not set a supervisor password, the
hard-disk-drive password is required when the computer
resumes from suspend mode.
– If you put a check mark in the Prompt for password when
computer goes off standby check box in the “Power
Management Properties” window, you are required to use the
Windows 98 logon password to resume from suspend mode.
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Using Passwords
Supervisor password
The supervisor password is a tool provided for the system
administrator to control many ThinkPad computers. The
supervisor password is set by the system administrator and it is
not required for users. Users can start the computer without
providing the supervisor password. The supervisor password is
required only to access Easy-Setup. It provides the following
security features:
– Only a system administrator can access Easy-Setup. If a
supervisor password is set, a password prompt appears if
you try to start Easy-Setup.
– You can use a power-on password to protect your data from
unauthorized use.
– The system administrator can use the supervisor password
to access the computer even if you have set a power-on
password. The supervisor password overrides the power-on
password.
– The supervisor password has priority over the hard-disk-drive
password. The hard disk is protected by the supervisor
password so that unauthorized users cannot access data on
the hard disk.
– The system administrator can set the same supervisor
password on many ThinkPad computers to make
administration easier.
Other passwords
Some Microsoft operating systems provide special Windows
passwords. Refer to that system user's guide for information on
how to set, change, and use these passwords.
Entering a Password
Once you set a password, a password prompt appears at the top left
corner of the screen. This prompt appears each time you power on
your computer or when your computer returns from suspend mode to
normal operation.
However, a password prompt is not displayed if the computer returns
to normal operation because of a preset timer or an incoming call on
the modem, in which case you will have to display it by pressing a
key or moving the pointing device.
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Using Passwords
To enter a password, do the following:
1 Type your password.
The symbol appears each time you press a key. Don't hold
down a key too long, because the same character will be
entered continuously.
2 Press the Enter key.
An OK appears if you enter the correct password, and an X
appears if you enter the wrong password. If you fail to enter
the correct password in three tries, you must turn off the
computer, wait 5 seconds, and then turn it on again and retry.
Setting a Password
To set a password, do the following:
1 Start Easy-Setup.
a) Press and hold F1; then turn on the computer.
b) Hold F1 until the “Easy-Setup” menu appears.
2 Click on Password in the “Easy-Setup” menu. The
“Password” submenu appears:
Selecting this icon displays a submenu for setting the
power-on password.
Selecting this icon displays a submenu for setting the
hard-disk-drive (HDD) password.
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Using Passwords
Selecting this icon displays a submenu for setting the
supervisor password.
An unlocked keylock icon indicates that the password is not set.
3 Click on the type of password you want to set:
Power-On, HDD, or Supervisor.
4 Type your desired appropriate password.
You can type a maximum of seven random characters using a
combination of letters (A to Z) and numbers (0 to 9). Uppercase
and lowercase letters (for example, A and a) are treated as the
same character.
If you type a wrong character, use the Backspace key to erase
it and then type the correct one.
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Using Passwords
5 Press Enter. The “Password Confirmation” window
appears:
6 Type your password again to verify it; then press Enter
again.
The following window appears if you are setting the
hard-disk-drive or the supervisor password, reminding you to
write down the password and keep it in a safe place:
Your password is set.
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Using Passwords
Do Not Forget Your Password
If you forget your hard-disk-drive or supervisor password, there is
no way to reset your password or recover data from the
hard disk. You have to take your computer to an IBM reseller or
an IBM marketing representative to have the hard disk or the
system board replaced. Proof of purchase is required, and an
additional charge might be required for the service. Neither an
IBM reseller nor IBM marketing representative can make the hard
disk drive usable.
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Using Passwords
Changing or Removing a Password
This security feature prevents someone from removing a password
and using your computer. To change or remove a password, do the
following:
For a Power-On Password or Hard-Disk-Drive Password
1 Power off the computer and wait at least 5 seconds; then
power on the computer.
The password prompt appears.
2 Type your current password.
3 Press the Spacebar.
To change the password, go to step 4 .
To remove the password, press Enter.
The following window appears, and the system starts:
You have removed your password. Skip the remaining steps.
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Using Passwords
4 To change the password, type the new password; then
press the Spacebar.
5 Type the new password again to verify it; then press
Enter.
The following window appears, and the system starts:
Write down the password and keep it in a safe place.
You have changed your password.
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Using Passwords
For a Supervisor Password
1 Start Easy-Setup.
a) Press and hold F1; then turn on the computer.
b) Hold F1 until the password prompt appears.
2 Enter the supervisor password.
The “Easy-Setup” menu appears.
3 Select Password on the menu.
4 Select Supervisor.
To change the password, go to setp 8 .
5 To remove the password, enter the current password and
press the Spacebar.
6 Press Enter twice.
7 Click on Exit; then Restart.
The supervisor password has been removed. Your computer
restarts. Skip the remaining steps.
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Using Passwords
8 Enter the current password and press the Spacebar.
9 Type the new password; then press Enter.
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Using Passwords
10 Type the new password again to verify it; then press
Enter.
The following window appears, reminding you to write down the
password and keep it in a safe place:
11 Press Enter again.
12 Click on Exit; then Restart.
The supervisor password has been changed. Your computer
restarts.
Removing a Power-On Password with Supervisor Authority
You can remove a power-on-password (even if you don't know it) if
you know the supervisor password.
1 Power on the computer by pressing F1.
The password prompt appears.
2 Enter the supervisor password.
The “Easy-Setup” menu appears.
3 Select Password on the menu.
4 Select Power on on the menu.
5 Type the supervisor password; then press the Spacebar.
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Using Passwords
6 Press Enter.
The “Password Confirmation” window appears:
7 Press Enter again.
8 Click on Exit; then select Restart.
Your computer restarts. The power-on password has been
removed.
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Using the Personalization Editor
Using the Personalization Editor
With the Personalization Editor, you can display such personal
information as your name and address on the screen each time you
power on your computer. This feature helps you to identify your
computer when identical computers are being used in your location,
or to deter theft.
Entering Your Personal Data
A personalized password-prompt window consists of two parts: the
personal data area 1 and the background bitmap area 2 .
John Smith
IBM Corporation
123-456-789
1234-56 Big Road, New York
If you find this computer,
please contact the above address.
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Using the Personalization Editor
To register your name, address, and company on the Personalization
Editor, do the following:
For this information to be displayed, the power-on password
must already be set.
1 Power on the computer.
2 Make a backup copy of the Utility Diskette for DOS,
Personalization with the Diskette Factory. (For more
information
“Backing Up Your System” on page 30.)
3 Insert the backup copy of the Utility Diskette for DOS,
Personalization into the diskette drive.
4 Open the Personalization Editor.
a) Click on Start.
b) Move the cursor to Programs and ThinkPad; then click on
Personalization Editor.
The following window appears:
Personalization Editor
Personal Data Background
Help
Exit
Preview
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Using the Personalization Editor
5 Click on Personal Data and type the necessary
information into the boxes; click on OK to save your data.
If you want to create the background bitmap, continue with step
6; otherwise, go to step 10.
6 Select Background in the “Personalization Editor”
window.
Windows Paint automatically opens.
7 Draw an image or color the background.
Your bitmap size must be 160 by 100 pels. To change the
size, select Image and then Attribute. Specify a Width of 160
and a Height of 100, and set Unit to pels.
8 Select File and Save As to save and name your drawing
as a 16-color bitmap file on the backup copy of the Utility
Diskette for DOS, Personalization.
To preview the actual full size of the screen, select Preview.
9 Press Enter to return to the previous window.
10 Shut down the system, and power off the computer.
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Using the Personalization Editor
11 Insert the backup copy of the Utility Diskette for DOS,
Personalization into the diskette drive; then power on the
computer.
12 Select Update personalization data at the menu
window; then follow the instructions on the window.
Your data is copied from the Utility Diskette for DOS,
Personalization and stored in the nonvolatile memory in the
computer.
13 After the data is stored, power off the computer.
14 Set your password if you have not yet set it.
Click on Help for more information.
The information that you typed in will be displayed the next time you
power on the computer.
Deleting the Personalization Window
To delete the personalization window and revert to the default
password prompt, do the following:
1 Power off the computer.
2 Insert the backup copy of the Utility Diskette for DOS,
Personalization into the diskette drive; then power on the
computer.
3 Select Delete personalization data from the menu; then
follow the instructions on the screen.
4 After the data is updated, restart the computer.
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Using Locks
Using Locks
You can attach a mechanical lock to your computer, to help to
prevent it from being removed without your permission.
Attach a mechanical lock to the keyhole 1 on the left side of the
computer; then secure the chain on the lock to a secure stationary
object.
You are responsible for evaluating, selecting, and implementing
the locking devices and security features. IBM makes no
comments, judgments, or warranties about the function, quality,
or performance of locking devices and security features.
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Using the Security Screw
Using the Security Screw
You can use the security screw shipped with your computer to
prevent the hard disk drive from being removed easily.
To replace the coin screw with the security screw, do as follows:
1 Power off the computer; then disconnect the AC Adapter and
all cables from the computer.
2 Turn the computer over, and remove the screw with a coin.
3 Install the security screw and tighten it with a 2.5-mm allen
wrench.
4 Turn the computer back to its original position. Connect the
AC Adapter; then power on the computer.
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Using the Security Screw
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Solving Computer Problems
Frequently Asked Questions
Considerations
. . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
88
96
Using Power Management . . . . . . . . . . . . . . . . . . . . 101
Using a PC Card . . . . . . . . . . . . . . . . . . . . . . . . . 101
A USB Connector Consideration . . . . . . . . . . . . . . . . 102
A CardWizard Consideration . . . . . . . . . . . . . . . . . . . 102
Using a Second CardBus Card . . . . . . . . . . . . . . . . . 102
Using an External Condenser Microphone . . . . . . . . . . . 102
Using the NetMeeting Software . . . . . . . . . . . . . . . . . 103
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . 104
Troubleshooting Charts
Error Codes or Messages
No Error Codes or Messages . . . . . . . . . . . . . . . . . . 111
Input Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Suspend or Hibernation Problems . . . . . . . . . . . . . . . 113
LCD Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
. . . . . . . . . . . . . . . . . . . . . . . 105
. . . . . . . . . . . . . . . . . . . . 106
Indicator Problems
Battery Problems
. . . . . . . . . . . . . . . . . . . . . . . . 117
. . . . . . . . . . . . . . . . . . . . . . . . . 117
A Hard-Disk-Drive Problem
Infrared Communication Problems
A Universal Serial Bus (USB) Problem . . . . . . . . . . . . . 119
PC Card Problems
. . . . . . . . . . . . . . . . . . . 118
. . . . . . . . . . . . . . . 118
. . . . . . . . . . . . . . . . . . . . . . . . 120
A Printer Problem . . . . . . . . . . . . . . . . . . . . . . . . . 123
External Monitor Problems . . . . . . . . . . . . . . . . . . . . 124
Port Replicator Problems . . . . . . . . . . . . . . . . . . . . . 125
Other Option Problems . . . . . . . . . . . . . . . . . . . . . . 127
Software Problems
. . . . . . . . . . . . . . . . . . . . . . . . 129
Other Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 129
. . . . . . . . . . . . . . . . . . . . . . . 131
Testing Your Computer
Recovering Lost or Damaged Software . . . . . . . . . . . . . . 133
Using the Diskette Factory . . . . . . . . . . . . . . . . . . . . 133
Using the ThinkPad Customization CD . . . . . . . . . . . . . 133
Using the Recovery CD
. . . . . . . . . . . . . . . . . . . . . 135
Copyright IBM Corp. 1998
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Frequently Asked Questions
Frequently Asked Questions
This section addresses frequently asked questions. Go to the page
indicated in the following chart and do the specified action.
Questions
Page
How can I stop the screen from blanking?
How can I set the infrared port?
How can I set the serial connector?
How can I switch the TrackPoint and mouse?
How can I set the display resolution?
How can I set the external monitor?
How can I maximize battery life?
How can I install the operation system?
How can I use the Recovery CD?
90
90
91
92
92
93
94
94
95
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Frequently Asked Questions
To solve the problems discussed in this section, you need to use the
ThinkPad Configuration program. To start the ThinkPad
Configuration program, find the ThinkPad icon on the taskbar; then
double-click on the icon.
The ThinkPad Configuration program window appears:
Display device
Infrared
Serial port
TrackPoint
Note: You can also open the ThinkPad Configuration program as
follows:
1. Click on Start.
2. Move the cursor to Programs and ThinkPad; then click
on ThinkPad Configuration.
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Frequently Asked Questions
My screen keeps blanking when I do not want it to. How can I
stop this?
You can disable any system timers, such as the LCD turnoff
timer or the system standby timer, with the ThinkPad
Configuration program.
1 Start the ThinkPad Configuration program.
2 Click on the Power Management button; then click on
the Power Schemes tab.
You can disable the system timers by selecting never
rather than a specific time.
How can I use my infrared port as a communication port?
If the infrared port is disabled, you must enable it before you
can use it again. To enable your infrared port, do as
follows:
1 Save your work and quit any program you are using.
2 Start the ThinkPad Configuration program.
3 Click on the Infrared button.
4 Click on Enable.
A “Warning” might appear that the hardware resource
is being used by another communication device.
5 Click on Disable Device.
Another “Warning” window prompts you to restart your
computer.
6 Click on OK. The computer restarts.
Notes:
1. If you check your infrared port and it is already enabled,
you can use it immediately without changing any
settings.
2. You can disable your computer's serial connector to free
resources for another communication device, such as
the infrared port.
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Frequently Asked Questions
After your infrared port is enabled, you can use it as a
communication port. If it does not work properly, you might
have a problem with your communication software or the
device that you are trying to communicate with. Check the
online help for your communication software if the other
device appears to be working properly.
How can I use my serial connector as a communication port?
If the serial connector is disabled, you must enable it before
you can use it again. To enable your serial connector, do
as follows:
1 Save your work and any program you are using.
2 Start the ThinkPad Configuration program.
3 Click on the Serial Port button.
4 Click on Enable.
A “Warning” might appear that the hardware resource
is being used by another communication device.
5 Click on Disable Device.
Another “Warning” window prompts you to restart your
computer.
6 Click on OK. The computer restarts.
Notes:
1. If you check your serial connector and it is already
enabled, you can use it immediately without changing
any settings.
2. You can disable your computer's infrared port to free
resources for another communication device, such as
the serial connector.
After your serial connector is enabled, you can use it as a
communication port. If it does not work properly, you might
have a problem with the communication software application
or the cable or device attached to the serial connector.
Check the online help system for your communication
software if the cable and attached device appear to be
working properly.
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Frequently Asked Questions
How can I use an external mouse when I am at my desk, but
then use the TrackPoint when I am away from my desk?
The TrackPoint has an “auto disable” setting that disables it
when you power on or restart the computer with an external
mouse attached. When you want to enable the TrackPoint,
remove the external mouse; then restart the computer.
Note: You can set up the TrackPoint manually with the
ThinkPad Configuration program as follows:
1 Start the ThinkPad Configuration program.
2 Click on the TrackPoint button.
3 Select enable, disable, or auto disable.
4 Click on OK.
Why do I not get the highest possible resolution out of my
external monitor when I am using the LCD and external monitor
at the same time?
You can set any resolution for either the ThinkPad LCD or
the external monitor. When you use both at the same time,
the resolution of both is the same. If you set a higher
resolution for the ThinkPad LCD, you can see only part of
the screen at a time. You can see other parts by moving
the image with the TrackPoint or other pointing device. You
can change the display output type to the LCD, external
monitor, or both with the Display Device buttons of the
ThinkPad Configuration program or with Fn+F7.
You can set up the external monitor as follows:
1 Double-click on My Computer, Control Panel, and
then Display.
The “Display Properties” window appears.
2 Click on the Settings tab.
3 Click on the Advanced... button.
4 Click on the Monitor tab.
5 Click on the Change... button.
The “Update Device Driver Wizard” window appears.
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Frequently Asked Questions
6 Follow the instructions on the screen by selecting
Display a list of all the drivers in a specific
location, so you can select the driver you want;
and then Show all hardware.
7 Select Manufacturers and Models for your monitor.
8 Click on OK to close the “Advanced Property” window.
9 Set Color and Screen area in the “Display Properties”
window.
10 Click on the OK button.
How can I set up the external monitor if the Windows
plug-and-play feature does not detect it?
Do as follows:
1 Double-click on My Computer, Control Panel, and
then Display.
The “Display Properties” window appears.
2 Click on the Settings tab.
3 Click on the Advanced... button.
4 Click on the Monitor tab.
5 Make sure that Automatically detect Plug & Play
monitors is checked.
6 If the option is checked and your monitor is still not
recognized after you restart the computer, click on the
Change... button. The “Update Device Driver Wizard”
window appears.
7 Check if the display driver information in the window is
correct. If necessary, install the display driver.
8 Click on the Close button.
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Frequently Asked Questions
How can I maximize battery life?
To maximize battery life, do the following:
Use the battery until the charge is completely depleted
(until the battery and power LEDs flash in unison).
Recharge the battery completely before using (the
battery is fully charged when the AC Adapter is
plugged in and the battery LED is green).
For a new battery or a battery that you have not used
recently:
1. Use the battery until the charge is completely
depleted (until the battery and power LEDs flash
in unison).
2. Recharge completely before using (the battery is
fully charged when the AC Adapter is plugged in
and the battery LED is green).
3. Repeat these steps three times.
Always use power management features such as
power modes, standby, suspend, and hibernation.
For more detailed information about power
management features
User's Guide.
“Basic” in the Online
How can I load a different operating system on my computer?
–Or–
Where can I get ThinkPad device drivers for this operating
system?
See “Advanced” in the Online User's Guide for information
on installing a new operating system and device drivers.
You can get the ThinkPad device drivers by using the
Diskette Factory. Before installing a new operating system,
do the following:
1. Print the software installation section of “Advanced” in
the Online User's Guide.
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Frequently Asked Questions
2. Make backup diskettes of the device drivers and
applications for your new operating system with the
Diskette Factory. For more information
Diskette Factory” on page 133.
“Using the
3. Make a DOS system diskette that has the DOS
FDISK.COM and FORMAT.COM utilities and the
CD-ROM device driver for DOS.
How can I use the Recovery CD to reload my factory-installed
ThinkPad operating system and applications?
“Using the Recovery CD” on page 135.
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Considerations
Considerations
This section discusses considerations you should be aware of and
some limitations.
For Windows 98:
WIN
98
In Windows 98, it takes longer to enter suspend mode and
resume normal operation than it does in Windows 95. This
performance difference is a result of Windows 98, not the
ThinkPad features.
For more information about Windows 98, see the following Web
site:
http://www.ibm.com/thinkpad
See the following site for technical support:
http://www.pc.ibm.com/support
Three power modes are described in this book: standby mode,
suspend mode, and hibernation mode. You can enter these
modes as follows:
– Fn + F3 standby mode
– Fn + F4 suspend mode
– Fn + F12 hibernation mode
The computer also enters suspend mode or hibernation mode
from other triggers. For example, if you select Stand by in the
Shut Down... menu when you click on the Start button at the
bottom left of the Windows 98 screen, you can enter suspend
mode. Also, you can set the system standby timer in the
“Power Management Properties” window to specify a timeout for
entering suspend mode.
The word standby in the Windows 98 screen has a different
meaning from the word standby mode in this book.
For more information
“Basic” in the Online User's Guide.
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Considerations
For Windows 95:
WIN
95
If you are using the Intel USB camera and the system resumes
from suspend mode, the USB camera is disabled. To enable it,
unplug it and plug it in again.
Because of the CD-ROM drive property settings, your computer
might not enter suspend mode or hibernation mode after the end
of a timeout period specified in the ThinkPad Configuration
program. If you want to use suspend mode and hibernation
mode, change the properties of the CD-ROM drive as follows:
1. Click on Start and move the cursor to Settings and Control
Panel. Then click on Control Panel.
2. Double-click on System.
3. Click on the Device Manager tab, and double-click on
CD-ROM.
4. Click on the CD-ROM drive name under the CD-ROM; then
click on the Properties button.
5. Click on the Settings tab and remove the check mark from
the Auto insert notification check box in Options by
clicking on it.
6. Click on OK, and restart the computer.
For Windows NT:
WIN
NT
For Windows NT 4.0, hibernation is not supported if the drive is
formatted by NTFS.
For more information, refer to the following Web site:
http://www.pc.ibm.com/support
If you insert a PC Card into the PC Card slot, there might be an
X mark in the list of the card information in the “PC Card
[PCMCIA] Device” window in the Control Panel. The X does
not affect any function, however.
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Considerations
For Windows 3.1:
WIN
3.1
If a memory shortage or memory error occurs, do as follows:
1. Unload any unnecessary drivers from the CONFIG.SYS file.
(For example, unload printer drivers if you do not use a printer.)
2. Reconfigure the UMB (upper memory block) using the
DEVICEHIGHstatement.
3. Use the multiple configuration setup for DOS (refer to the
documents supplied with DOS).
Use the DOS command command MEM /Cto review your DOS
memory usage occasionally.
For OS/2 Warp:
OS/2
If you have formatted your drive using high-performance file
system (HPFS) and your system has more than 64 MB memory
installed, hibernation mode is not supported.
If the COM port does not work even though you have set it up
correctly with the ThinkPad Configuration program, do as
follows:
1. Open System Setup.
2. Select Hardware Manager.
3. Select a folder from the menu.
4. Select Properties.
5. In the default pull-down menu, select No Hardware
Detection. If it has already been selected, change the
setting.
6. Open the ThinkPad Configuration program.
7. Set the COM port as desired.
8. Restart the system.
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Considerations
If you receive incoming faxes or mail under OS/2, you must set
the modem settings in the fax application to one of the following:
– Hardware FIFO enabled
– Hardware Flow Control on
– UART 16550A modem
In OS/2 FaxWorks for example, select Utilities, Settings,
Modem Type, and Use HW FIFO (16550A).
If you do not set your modem to one of these settings, you will
not be able to receive an incoming fax or an incoming call in
suspend mode.
If you do not have the PC Card device driver for OS/2 but you
have one for DOS, your PC Card might run in the VDM (virtual
DOS machine) environment. Refer to the Online User's Guide
for setting the VDM and the sample configuration files on the PC
Card Installation Diskette for OS/2, Windows 95, Windows 98.
(If the PC Card Installation Diskette did not come with the
computer, create it using the Diskette Factory program.)
For DOS:
DOS
If a memory shortage or memory error occurs, do as follows:
1. Try the same actions as described for Windows 3.1.
2. Unload any unnecessary programs from the WIN.INI file (for
example, FUELWIN for ac operations).
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Considerations
You can use the ThinkPad Configuration program from the DOS
prompt. To start the program, do the following:
1. Click on Start; then click on the DOS Prompt icon.
The DOS prompt window appears.
2. Type PS2 ? at the DOS prompt.
The “ThinkPad Configuration” online help window appears:
C:\>PS2 ?
(C) Copyright IBM Corp. 1993,1998. All rights reserved.
US Government Users Restricted Rights - Use, duplication
or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Command Syntax: PS2
[Parameter1] [Parameter2] [Parameter3]
Following are available [Parameter1].
For the complete command syntax, type ‘PS2 ?
[Parameter]’.
1.Power Management related
3. Select an item from the menu, and follow the instructions on
the screen to set the features.
You can also create a batch file like the one shown to match
your operating environment. The following sample batch file
sets a longer battery operating time:
@Echo Off
Rem SAMPLE:Set the parameters to provide maximum power utilization.
Rem =============================================================
PS2 PMode Custom DC
PS2 LCd 3
> Nul
> Nul
PS2 DISK 3
PS2 POwer 5
> Nul
> Nul
PS2 SPeed Fixed Slow
PS2 IR Disable
PS2 SErial OFf
> Nul
> Nul
> Nul
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Considerations
Using Power Management
Suppose you activate the alarm action as follows:
Notification: Display message
Power level: When the alarm goes off, the computer will Standby.
Now if your computer enters suspend or hibernation mode when the
battery is low before the alarm message appears, you see the
message when the computer resumes. To resume normal operation,
press OK.
Note: You can set the Alarm action as follows:
1. Start the ThinkPad Configuration program.
2. Click on Power Management.
3. Click on the Alarm tab.
4. Put a check mark in the Low Battery Alarm check box,
the Critical Low Battery Alarm check box, or both.
5. Set the percentage of the power level.
6. Click on the Alarm Action... button. You can set the
alarm action in the next window.
Using a PC Card
If you are communicating with a PC Card modem or inserting a PC
Card in a PC Card slot, do not enter your computer into suspend
mode, enter into hibernation mode, or click on Stand by in the “Shut
Down Window” window.
Note: If you want to enter your computer into suspend mode, first
stop the PC Card in the “PC Card (PCMCIA) Properties”
window as follows:
1. Click on Start, move the cursor to Settings, and click on
Control Panel.
2. Double-click on PC Card (PCMCIA).
3. From the list, select the card you are stopping.
4. Click on the Stop button.
If you remove a communication PC Card from the PC Card slot and
then reinsert it later, it might not work correctly. You need to reboot
your computer.
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Considerations
A USB Connector Consideration
If your computer tries to enter suspend mode and the request is
rejected, the device in the USB connector might be disabled. If this
occurs, do a hot-unplug and -plug operation for the USB device.
A CardWizard Consideration
If you disabled the PCIC controller and then later reenabled it in the
Device Manager, correct the CONFIG.SYS file as follows before you
run the CardWizard:
1. Click on Start.
2. Move the cursor over Programs; then click on MS-DOS Prompt.
3. At the command prompt, type cd..
and press Enter.
4. Type edit config.sys
and press Enter.
5. On each line where it occurs in the file, remove the following
phrase:
REM – by PC Card (PCMCIA) wizard –
Do not remove the rest of the line.
6. Save the updated CONFIG.SYS file.
7. Reboot your system.
Using a Second CardBus Card
If a CardBus Card is already configured in your computer, you must
set up a second CardBus Card manually by using the Device
Manager. To get to the Device Manager, click on the System icon
in the Control Panel.
Using an External Condenser Microphone
If you are using a microphone with your computer, use the
ThinkPad-option headset. Some microphones, such as condenser
microphones, might need a battery. See the instructions that come
with the microphone.
The microphone/line-in jack supports the following type of
microphones:
A dynamic microphone
A self-battery-powered condenser microphone
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Considerations
The microphone/line-in jack of your computer supports either
microphone input or line-in input, but not both. You need to mute the
function you don't use, as follows:
1. Click on Start.
2. Move the cursor to Programs, Accessories, Entertainment,
and then Volume Control.
3. Put a check mark in the Mute check box in the column for the
function you don't use.
Using the NetMeeting Software
If you are hanging up a video phone call in NetMeeting, you might
see the following Windows exception error message: “An exception
OE has occurred in VxD VWIN32( 1)...” This message appears only
when you are making a video phone call directly over the telephone
line and after you use such data sharing tools as the whiteboard, file
transfer, chat, and application sharing. If this error occurs, shut
down Windows and restart your computer. This error does not occur
if you are using the Intel Video Phone for Internet Video
Conferencing software.
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Troubleshooting Guide
Troubleshooting Guide
The following chart shows how to find or solve a problem.
If a beep sounds, if a message appears, or if a function-related
problem occurs:
“Troubleshooting
1 Find your symptom from the table
Charts” on
and try solving the problem.
page 105.
“Testing Your
2 If you can't solve the problem, run
Computer” on
the test and make sure the hardware
page 131.
and the device drivers are OK.
Chapter 5.
3 Note the error code and have the
computer serviced.
If you accidentally lose or damage software in your computer:
Recover it by using either the ThinkPad
Customization CD, the Recovery CD, or
the Diskette Factory.
“Recovering Lost
or Damaged
Software” on
page 133.
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Troubleshooting Charts
Troubleshooting Charts
If your computer has an error, it often displays a message or an error
code, or a beep sounds when you power it on. Go through the
charts and look for your problem. If you find the problem, go to the
page indicated and do the specified action.
Troubleshooting Chart
Error codes or messages
No error codes or messages
Input problems
Page
106
111
112
113
116
117
117
118
118
119
120
123
124
125
127
129
129
Suspend or hibernation problems
LCD problems
Indicator problems
Battery problems
A hard disk drive problem
Infrared communication problems
A universal serial bus problem
PC Card problems
A printer problem
External monitor problems
Port replicator problems
Other option problems
Software problems
Other problems
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Troubleshooting Charts
Error Codes or Messages
Note: In the charts, x can be any character.
Message
Action
I9990301
I9990302
I9990305
Your computer can't find the startup drive. Do the following:
1. Power off the computer.
2. Press and hold F1; then power on the computer to start Easy-Setup. Hold
(Incorrect connection of
the hard disk drive might
cause these error codes
to appear.)
F1 until the Easy-Setup menu appears.
3. Select the Start up icon. If you are unable to set the startup sequence,
have the computer serviced.
4. Check the devices in the startup sequence box. Is the default drive listed in
the startup sequence box?
Yes Exit this window, and power off the computer.
No Select the Reset icon.
5. Is an operating system installed?
Yes Go to step 7.
No Install the operating system in your computer.
6. After you install the operating system, power off the computer.
7. Power on the computer.
If the same screen message appears, have the computer serviced.
Have the computer serviced.
I99xxxxx
(except the above
I999030x errors)
158
The hard-disk-drive password was not set, even though the supervisor password
was set. Do the following:
(supervisor password
error)
1. Type the supervisor password at the password prompt, and press Enter.
2. A POST error prompt appears; then press Enter.
The password menu appears.
3. Select the Supervisor icon.
The same password as the supervisor password is set on the hard disk
drive.
4. Press Esc to restart the computer.
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Troubleshooting Charts
Message
Action
159
The hard-disk-drive password is not set the same as the supervisor password.
Do the following:
(supervisor password
error)
1. Type the supervisor password at the password prompt, and press Enter.
2. Type the hard-disk-drive password at the hard-disk-drive password prompt,
and press Enter.
3. A POST error prompt appears; then press Enter.
The password menu appears.
4. Select the Supervisor icon.
The same password as the supervisor password is overwritten on the hard
disk drive, as the new hard-disk-drive password.
5. Press Esc to restart the computer.
16x or 17x
Follow the instructions on the screen.
(undefined date or
configuration error)
174
Make sure that the hard disk drive is connected correctly. If the problem
persists, have the computer serviced.
(device configuration
error)
175, 177, 178
Have the computer serviced.
(EEPROM error)
183
The password entered at the supervisor password prompt is invalid. Check your
supervisor password.
(invalid password error)
184
The password entered is invalid.
(invalid password error)
Power off the computer and wait at least 5 seconds; then power it on again and
type the correct password.
185
The startup sequence is not valid. Power off the computer and wait at least 5
seconds; then power it on again to reset the startup sequence in Easy-Setup.
(startup sequence error)
190
The computer powered off, because the battery is low.
(critical low-battery error)
Connect the AC Adapter to the computer and charge the battery pack, or
replace the battery pack with a fully charged one.
192
Have the computer serviced.
(cooling fan error)
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Troubleshooting Charts
Message
Action
195
The system configuration differs between the time your computer entered
hibernation mode and the time it exited this mode, and your computer cannot
resume normal operation.
(hibernation error)
Change the system configuration to what it was before your computer
entered hibernation mode.
If the memory size was changed, re-create the hibernation file.
196
The computer cannot read the hibernation file.
Have the computer serviced.
(hibernation error)
225
The installed DIMM is not supported.
(unsupported memory)
Note: The ThinkPad 560Z computer supports EDO DRAM only. It does not
support SDRAM.
2xx
Make sure that the DIMM option is correctly installed.
(memory error)
30x
Make sure that no object is placed on the keyboard or on the external keyboard,
if you have one. Power off the computer and power off all attached devices.
Power on the computer first; then power on the attached devices.
(keyboard error)
If you still have a problem, do the following:
If an external keyboard is connected, do the following:
– Power off the computer and disconnect the external keyboard; then
power on the computer. Make sure that your keyboard operation is
correct. If it is, have the external keyboard serviced.
– Make sure that the external keyboard is connected to the correct
connector.
Test the computer by selecting the Start icon in the Easy-Setup “Test”
submenu.
– If the computer stops during the test, have the computer serviced.
6xx
Have the computer serviced.
(diskette error)
11xx
Have the computer serviced.
(serial port error)
12xx
Have the computer serviced.
(infrared error)
17xx
Have the computer serviced.
(hard disk error)
1801
The attached port replicator is not supported.
(unsupported port
replicator)
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Troubleshooting Charts
Message
Action
24xx
Have the computer serviced.
(video error)
808x
Have the computer serviced.
(PC Card slot error)
860x
Make sure that the external mouse or the external keyboard is connected
correctly. If it is connected correctly, Have the computer serviced.
(pointing device error)
Diskette and F1 prompts
Make sure that the self-starting diskette is inserted correctly (with the label
facing up and metal-shutter end first) in the diskette drive.
If it is, press F1. If both prompts remain, have the computer serviced.
F1
F2
F10
A 163error appears and
then the Date and Time
window appears.
Neither the date nor the time is set in the computer.
Set the date and time.
When both the power-on password and supervisor password are set, do the
following:
1998
.12.31
1. Power on the computer.
The password prompt appears after the error code.
2. Type the supervisor password, not the power-on password.
An error window appears.
3. Click on OK or press Enter.
4. Set the time and date in the next window; then press Enter.
The system reboots.
The power-on password
prompt
A power-on password or supervisor password is set. Type the correct password
and press Enter to use the computer (see page 70).
If the power-on password is not accepted, a supervisor password might have
been set. Type the supervisor password and press Enter.
If you still have a problem, have the computer serviced.
The hard-disk-drive
password prompt
A hard-disk-drive password is set. Type the correct password and press Enter
to use the computer (see page 70).
If you still have a problem, have the computer serviced.
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Troubleshooting Charts
Message
Action
The “Test” submenu
Select the Start icon and follow the instructions to test your system.
If you cannot complete the test, have the computer serviced.
If the test does not find the problem, but the problem persists, see if you can
find your problem in the Troubleshooting Charts.
If the test ends in an error, note the error code and have the computer
serviced.
Start
Restart
SystemBoard Memory Display HDD FDD-1 PCMCIA-1 Parallel Serial
Infrared Audio
USB-1
FDD-2
Exit
PCMCIA-2 USB-2
A POST error prompt
An error was found during POST. Press Enter; then select Start from the
“Test” submenu and run the test.
If the test ends in an error, note the error code and have the computer serviced.
ERROR
OK
Cancel
An error prompt
Power off the computer and start Easy-Setup; then select Test to test the
computer.
If the test ends in an error, note the error code and have the computer serviced.
You can start the operating system by pressing F1 instead, and ignore the error.
The DOS full-screen looks
smaller.
If you use a DOS application that supports only the 640x480 resolution (VGA
mode), the screen image might appear smaller than the display size. This is to
maintain compatibility with other DOS applications. To expand the screen
image to the same size as the actual screen, start the ThinkPad Configuration
640 x 480
program and click on LCD (
); then enable the Screen expansion function.
(The image might look slightly distorted.)
Note: You can use the Fn+F8 keys to do the same thing.
A panel or message that
is not listed in the
Power off the computer and start Easy-Setup; then select Test to test the
computer.
troubleshooting charts.
If the test ends in an error, note the error code and have the computer serviced.
If you cannot start Easy-Setup, have the computer serviced.
Have the computer serviced.
xxxxx KB OK appears
and the computer stops.
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Troubleshooting Charts
No Error Codes or Messages
Problem
Action
The screen is blank and
you don't hear any beeps.
If a power-on password is set, press any key to display the power-on password
prompt, and then type the correct password and press Enter (see page 70).
Note: If you are not sure
whether you heard any
beeps, power the
computer off; then power
it on again, and listen
again.
If the power-on password does not appear, the brightness control might be set
to minimum brightness. Adjust the brightness.
If the screen still remains blank, make sure that:
The battery pack is installed correctly.
The AC Adapter is connected to the computer and the power cord is
plugged into a working electrical outlet.
The computer power is on. (Power on the power switch again for
confirmation.)
If you are using an
external monitor, go to
“External Monitor
If these items are correct and the screen remains blank, have the computer
serviced.
Problems” on page 124.
The screen is blank and
you hear a continuous
beep, or two or more
beeps.
Have the computer serviced.
Only the cursor appears.
Reinstall your operating system and power on the computer.
If you still have a problem, have the computer serviced.
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Troubleshooting Charts
Input Problems
Problem
Action
The cursor does not move
after the computer
awakens from one of the
power management
modes.
Make sure you followed the instructions in “Advanced” in the Online User's
Guide correctly when you installed Windows with the Advanced Power
Management (APM) option.
All or some keys on the
keyboard do not work.
If the problem occurred immediately after the computer returned from
suspend mode, enter the power-on password if it is set.
If an external keyboard is connected, the numeric keypad on your computer
cannot work. This is not a defect.
If an external numeric keypad or a mouse is connected:
1. Power off the computer.
2. Remove the external numeric keypad or the mouse.
3. Power on the computer and try using the keyboard again.
If the keyboard problem is solved, check the connection of the external
numeric keypad, external keyboard, or mouse.
If you still have a problem, have the computer serviced.
The cursor drifts when the
computer is powered on
or after it resumes normal
operation.
The cursor might drift when you are not using the TrackPoint during normal
operation. This is a normal characteristic of the TrackPoint and is not a defect.
Cursor drifting might occur for several seconds under the following conditions:
When the computer is powered on.
When the computer resumes normal operation.
When the TrackPoint is pressed for a long time.
When the temperature changes.
The cursor does not work
for a while after the
This is a normal characteristic of the cursor. Wait for several seconds until the
cursor returns to the normal state.
settings in the “TrackPoint
Properties” window have
been changed.
The mouse or pointing
device does not work.
Make sure that the pointing device is enabled in the ThinkPad Configuration
program.
Make sure that the mouse or pointing-device cable is securely connected to
the computer.
Try using the TrackPoint. If the TrackPoint works, the error might be due to
the mouse.
If your mouse is incompatible with the IBM PS/2 mouse, disable the
TrackPoint using the ThinkPad Configuration program.
Note: See the manual supplied with the mouse for more information.
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Troubleshooting Charts
Problem
Action
The mouse buttons don't
work.
Change the mouse driver to Standard PS/2 Port Mouse, and then reinstall
PS/2 TrackPoint. See “Advanced” in the Online User's Guide for how to install
the driver.
A number appears when
you type a letter.
The numeric lock function is on. To disable it, press and hold Shift; then press
NumLk.
All or some keys on the
external numeric keypad
do not work.
Make sure that the external numeric keypad is correctly connected to the
computer.
All or some keys on the
external keyboard do not
work.
To use an external keyboard, you need to attach the keyboard/mouse connector
to the computer. Make sure that:
The keyboard/mouse connector is correctly connected to the computer.
The keyboard connector is connected to the correct side of the
keyboard/mouse connector.
If these items are correct, disconnect the keyboard/mouse connector from the
computer and make sure that the operation of the system keyboard is correct. If
the system keyboard works, have the keyboard/mouse connector or the external
keyboard serviced.
Suspend or Hibernation Problems
Problem
Action
The computer enters
suspend mode
The computer enters suspend mode automatically when the processor
temperature reaches a certain level.
automatically.
This is not a defect.
Make sure that:
The computer enters
suspend mode
immediately after POST
(the suspend lamp turns
on).
The battery pack is charged.
The operating temperature is within the acceptable range. Refer to
Appendix A.
If these items are correct, have the computer serviced.
Error 19 appears and the
computer immediately
powers off.
The battery pack power is getting low. Connect the AC Adapter to the
computer, or replace the battery pack with a fully charged one.
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Troubleshooting Charts
Problem
Action
The computer does not
return from suspend
The computer automatically enters suspend or hibernation mode when the
battery power is empty. Do one of the following:
mode, or the suspend
lamp stays on and the
computer does not work.
Replace the battery pack with a fully charged one and then press Fn.
Connect the AC Adapter to the computer; then press Fn.
The LCD is blank after
resuming.
Check if an external monitor was connected before the computer entered
suspend mode. Do not disconnect the external monitor while the computer
is in suspend mode or hibernation mode. If no external monitor is
attached when the computer resumes, the LCD remains blank and output
is not displayed. This restriction does not depend on the resolution value.
Your computer does not
enter suspend or
hibernation mode.
Check if the any option has been selected to disable your computer from
entering suspend or hibernation mode. For more information
Online User's Guide.
“Basic” in the
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Troubleshooting Charts
Problem
Action
The computer does not
enter hibernation mode
with the Fn+F12 key
combination.
Enable hibernation mode as follows:
For Windows 98:
1. Start the ThinkPad Configuration program.
2. Click on Power Management (
).
3. Click on the Hibernation tab.
4. Click on the Enable hibernation... button.
5. Click on the Create Now button.
The computer cannot enter hibernation mode if you are using one of the IBM
communication PC Cards.
To enter hibernation mode, stop the communication program, and then remove
the PC Card or turn off power on the PC Card slot using the Control Panel.
For Windows NT:
Note: You must format your hard disk with the FAT format system to use
hibernation mode in Windows NT. If you format your hard disk with
NTFS, the Windows NT default format, you cannot use hibernation
mode.
1. Start the ThinkPad Configuration program.
2. Click on Power Management (
).
3. Click on Suspend/Resume Options (
4. Click on Enable Hibernation.
5. Click on OK.
).
The computer cannot enter hibernation mode when you are using one of the
IBM communication PC Cards.
To enter hibernation mode, stop the communication program, and then remove
the PC Card or turn off power on the PC Card slot using the Control Panel.
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Troubleshooting Charts
LCD Problems
Problem
Action
The screen is unreadable
or distorted.
Make sure that:
The display device driver is installed correctly.
The display resolution and color depth are correctly set.
The monitor type is correct.
To check, do as follows:
1. Click on Start.
2. Move the cursor to Settings and Control Panel.
3. Click on Control Panel, and then double-click on Display.
4. Select the Settings tab.
5. Check if the color depth and resolution are correctly set.
6. Click on Advanced....
7. Select the Adapter tab.
Make sure it shows “NeoMagic MagicGraph 128XD.”
8. Select the Monitor tab.
Make sure the information is correct.
Incorrect characters
appear on the screen.
Did you install the operating system or application program correctly?
If they are installed and configured correctly, have the computer serviced.
The screen stays on even
after you power off your
computer.
Press the power shutdown switch with the tip of a pen and power off your
computer; then power it on again.
Missing, discolored, or
bright dots appear on the
screen every time you
power on your computer.
This is not a problem. It is an intrinsic characteristic of the TFT technology.
Your computer display contains multiple thin-film transistors (TFTs). A small
number of missing, discolored, or bright dots on the screen might exist all the
time.
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Troubleshooting Charts
Indicator Problems
Problem
Action
The battery status
indicator does not go on
even though a battery
pack is installed in the
computer.
The over-current protection device inside the battery pack has been activated.
Wait several hours and try again. If the indicator still does not go on, replace
the battery pack or have the computer serviced.
The diskette-drive-in-use
If a diskette is in the drive, make sure that:
icon stays on.
– The externally diskette drive is firmly connected to the computer.
– The diskette contains the necessary files to start the system.
– There is nothing wrong with your application program.
– There is nothing wrong with the diskette.
– The diskette is inserted correctly (label facing up and the metal-shutter
end first) in the diskette drive.
If these items are correct, have the computer serviced.
If there is no diskette in the drive, have the computer serviced.
Battery Problems
Problem
Action
The battery pack cannot
be fully charged in 3
hours by the power-off
charging method.
The battery pack might be over-discharged. Do the following:
1. Power off the computer.
2. Make sure that the over-discharged battery pack is in the computer.
3. Connect the AC Adapter to the computer and let it charge.
If the battery pack cannot be fully charged in 24 hours, use a new battery pack.
Repeat discharging and charging the battery pack at least three times.
Your computer shuts
down before the battery
status indicator shows
empty.
–or–
Your computer operates
after the battery status
indicator shows empty.
The operating time for a
fully charged battery pack
is short.
Repeat discharging and charging of the battery pack three to six times. If you
still have a problem, use a new battery pack.
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Troubleshooting Charts
Problem
Action
The computer does not
operate with a fully
charged battery pack.
The over-current protective function in the battery pack might be activated.
Power off the computer for 1 minute to reset this function; then power it back on
again.
A Hard-Disk-Drive Problem
Problem
Action
The hard disk drive makes
an intermittent rattling
noise.
The rattling noise might be heard when:
The hard disk drive starts accessing the data or when it stops.
You are carrying the hard disk drive.
You are carrying your computer.
This is a normal characteristic of a hard disk drive and is not a defect.
Infrared Communication Problems
Problem
Action
Your computer cannot
communicate with other
devices using the infrared
port.
Make sure that:
The communication speeds are the same.
The infrared ports are clean.
No objects are between the computer and the communicating device.
The distance and angle between your computer and the device is within the
set range.
The application software in the other computer is compatible with that in
yours.
You are not operating under direct sunlight.
The infrared ports are directly facing the other communication port.
Communication might be affected by the light from the display on the computer.
To avoid this, open the display to a wide angle.
The same communication application has to be running on your computer and
the other computer. Refer to the application manuals for more information.
ThinkPad mode cannot be used if you are using a conventional communication
application that uses the serial port and cable for data exchange. (In this case,
the infrared port is a substitute for them.)
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Troubleshooting Charts
Problem
Action
Incorrect data is sent
between your computer
and a communicating
device.
Make sure that:
The distance and angle between your computer and the device is within the
set range.
The communication speeds are the same.
There are no other devices that radiate infrared rays, such as
remote-controlled devices or wireless headphones, near your computer or
the communicating device.
You are not operating under direct sunlight.
No fluorescent lamps are near your computer or the communicating device.
You cannot use DMA
channels for both the
parallel connector and the
infrared port.
If you enable ECP and choose DMA3 (the default value) for the parallel
connector, you might be prompted if you want to disable DMA for the infrared
port. To use DMA channels for both the parallel and infrared ports, do the
following:
1. Click on OK to disable DMA for the infrared port.
2. Close a parallel port panel.
3. Click on the Infrared device button to open the infrared panel.
4. Choose DMA0 or DMA1 for infrared port on the panel.
5. If you see the panel prompting if you want to disable DMA for an audible
device, click on OK.
A Universal Serial Bus (USB) Problem
Problem
Cause and Action
A device connected to the
USB connector does not
work.
1. Make sure that the USB device is connected correctly.
2. Open the “Device Manager” window, and make sure that the USB device
setup is correct, and that computer resource assignment and device driver
installation are correct.
Note: To open the “Device Manager” window, click on Start and move the
cursor to Settings and Control Panel. Click on Control Panel and
double-click on System. Then click on the Device Manager tab in
the “System Properties” window.
Refer to “Testing Your Computer” on page 131 and run the diagnostic test for
the USB connector.
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Troubleshooting Charts
PC Card Problems
Problem
Action
The PC Card shows
“Ready,” but it does not
work correctly.
Make sure that:
The system resources reserved for the PC Card do not conflict with other
system devices.
Refer to “Advanced” in the Online User's Guide.
The resources reserved for the PC Card match the settings in the
application program.
If you are using a modem card, check the COM number, I/O port address,
and IRQ level. If you are using a network card, check the I/O port address,
IRQ level, and memory window address. To check the resources assigned
to the PC Card, click on PC Card Slots and the Allocated Resources tab
in the ThinkPad Configuration program.
A system resource conflict
occurred when a PC Card
was used.
See “Advanced” in the Online User's Guide.
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Troubleshooting Charts
Problem
Action
Your PC Card modem
does not work.
Make sure that the infrared port is disabled and the modem is set up correctly.
Make sure that the COM port you set for the modem with the ThinkPad
Configuration program is the same in the following procedure and that there is
no resource conflict.
For Windows 98:
To set up the modem, do the following:
1. Click on Start and move the cursor to Settings and Control Panel.
2. Click on Control Panel, and then double-click on Modem.
The “Modem Properties” window appears.
3. Make sure the PC Card (PCMCIA) modem is in the window.
4. Click on Properties, not Dialing Properties.
5. Click on the Connection tab.
6. If there is a check mark ( ) in the Wait for dial tone before dialing check
box, click and remove it.
7. Click on Advanced....
8. If there is a check mark ( ) in the Use error control check box, click and
remove it.
9. Put a check mark ( ) in the Use flow control check box by clicking on it
and make sure that Hardware (RTS/CTS) is selected.
10. Close the window by clicking on OK.
11. Return to the “Modem Properties” window by clicking on OK.
12. Click on Dialing Properties in the “Modem Properties” window, and fill in all
boxes.
Note: Click on either Tone dialing or Pulse dialing. Most telephones
today use tone dialing.
13. Click on OK.
14. Click on Close to close the window.
15. Close all active windows.
Run your modem application again.
Make sure that:
PC Card support software
does not recognize your
PC Card.
If the PC Card is not a modem, an ATA, a Flash, or an SRAM card, you
have the proper client device driver for the card.
Your PC Card supports PCMCIA Release 2.0, 2.01, or 2.10. Refer to the
manual that came with your PC Card.
If your PC Card does not support PCMCIA Release 2.0, 2.01, or 2.10, you
cannot use PC Card Director. Contact your PC Card supplier.
Your PC Card is working by following the diagnostic instructions for your PC
Card, if any.
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Troubleshooting Charts
Problem
Action
The PC Card is
Make sure that:
recognized by PC Card
support software, but the
“Not Ready” or “Not
Configured” message is
shown.
The PC Card enabler is installed.
Refer to the manuals supplied with your PC Card.
If the PC Card is not a modem, an ATA, a Flash, or an SRAM card, you
have the proper client device driver for the card.
The resources for the PC Card are correctly reserved.
Refer to “Basic” in the Online User's Guide.
The ATA PC Card does
not run correctly.
If the ATA PC Card is set up in CardSoft Mode, there are some cards that the
system cannot correctly recognize. Change the card driver to Plug and Play as
follows:
1. Start the ThinkPad Configuration program.
2. Click on PC Card Slots.
The “PC Card Slots” window appears.
3. Click on Device Manager.
The “System Properties” window appears.
4. Double-click on PCMCIA Socket.
5. Click on PCMCIA Card Services.
The “PCMCIA Card Service Properties” window appears.
6. Click on Driver tab and then the Update Driver button.
The “Update Device Driver Wizard” window appears.
7. Follow the instructions on the screen.
The PC Card is installed
and configured, but it
does not work.
Modem card: Make sure all settings in the “Modem Control” panel and in
your communication application correspond and are correct.
SCSI card: Make sure the correct driver for the SCSI card is installed.
Note: SCSI cards can be inserted while you are operating your computer;
however, it is recommended that you insert them at boot time.
Network card: Make sure all network components are correctly installed.
Combo card: Make sure the correct driver for the Combo card is installed.
Reboot the system, and then insert the Combo card.
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Troubleshooting Charts
A Printer Problem
Problem
Action
The printer does not work.
Make sure that:
The parallel connector is enabled.
1. Start the ThinkPad Configuration program.
2. Click on Parallel Port (
3. Select Enable.
).
4. Click on OK.
The printer is turned on and ready to print.
The printer signal cable is connected to the correct connector of your
computer.
If these items are correct and the printer still does not work, run the tests
described in the printer manual. If the tests show that the printer is OK, have
the computer serviced.
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Troubleshooting Charts
External Monitor Problems
Problem
Action
The external monitor is
blank.
Do the following:
1. Connect the external monitor to another computer to make sure it works.
2. Reconnect the external monitor to your computer.
3. Start the ThinkPad Configuration program.
4. Click on External Display (
) or LCD + External Display (
) on the
toolbar in the ThinkPad Configuration.
If nothing appears on the external monitor, have the computer serviced.
Make sure that:
You cannot set a higher
resolution than the
present one on your
external monitor.
The display driver is installed correctly by doing the following:
1. Click on Start.
2. Move the cursor to Settings and Control Panel.
3. Click on Control Panel, and then double-click on Display.
4. Select the Settings tab in the “Display Properties” window.
5. Click on the Advanced... button.
6. Click on the Adapter tab. Make sure that it shows “NeoMagic
MagicGraph 128XD.”
If you are not sure that the display driver is installed correctly, reinstall it.
An appropriate monitor type is selected by doing the following:
1. Click on Start.
2. Move the cursor to Settings and Control Panel.
3. Click on Control Panel, and then double-click on Display.
4. Select the Settings tab in the “Display Properties” window.
5. Click on the Advanced... button.
6. Click on the Monitor tab.
7. Click on the Change... button.
The “Update Device Driver Wizard” appears.
8. Follow the instructions on the screen by selecting Display a list of all
the drivers in a specific location, so you can select the driver you
want, and then Show all hardware.
9. Select Manufacturers and Models for your monitor.
10. Click on OK to close the “Advanced Property” window.
11. Set Color and Screen area in the “Display Properties” window.
12. Click on the OK button.
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Troubleshooting Charts
Problem
Action
The screen is unreadable
or distorted.
Make sure that:
The display driver is installed correctly by doing the following:
1. Click on Start.
2. Move the cursor to Settings and Control Panel.
3. Click on Control Panel, and then double-click on Display.
4. Select the Settings tab in the “Display Properties” window.
5. Click on Advanced....
6. Click on the Adapter tab.
Make sure that it shows “NeoMagic MagicGraph 128XD.”
The monitor is set correctly by doing the following:
1. Click on the Advanced... button in the Settings tab in the “Display
Properties” window.
2. Click on the Monitor tab.
3. Make sure you choose the correct monitor.
4. Click on OK to close the window.
The refresh rate is correctly selected by doing the following:
1. Click on the Adapter tab.
2. Select the correct refresh rate for your monitor.
If you are not sure, select Optimal.
If the settings are correct, run the tests described in the manual supplied with
the external monitor. If the tests show that the external monitor is OK, have the
computer serviced.
Wrong characters appear
on the screen.
Did you install the operating system or application program with the correct
procedure?
If you did, have the external monitor serviced.
Port Replicator Problems
Problem
Action
The computer hangs
when you power on or
resume operation.
Make sure that:
The AC Adapter is connected to the port replicator.
The power-on indicator of the port replicator is on.
The computer is securely attached to the port replicator.
If there is still a problem, have the port replicator serviced.
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Troubleshooting Charts
Problem
Action
The PC Card installed in a
port replicator is not
recognized and the PC
Card slots are unusable.
Make sure that:
The AC Adapter is connected to the port replicator.
The power-on indicator of the port replicator is on.
The computer is securely attached to the port replicator.
This problem might happen when you reinstall Windows 98, or when you
initialize the system with Easy-Setup.
Do the following procedure to confirm the settings of Windows 98:
1. Shut down Windows 98 and power off the computer.
2. Connect the AC Adapter to the port replicator and attach the computer to
the port replicator.
3. Power on the computer and start Windows 98.
4. Click on Start and move the cursor to Settings and Control Panel. Then
click on Control Panel and double-click on System.
5. Click on the Device Manager tab, and double-click on System Device and
PCI Bus.
6. Click on the Settings tab, and confirm that Use BIOS is selected. If not,
click on USE BIOS.
7. Click on IRQ Steering, and confirm that check marks are added in
checkboxes of Get Use table using ACPI BIOS, Get IRQ table using US
Specification table, and Get IRQ table from Read Mode PCIBIOS 2.1
call. If not, add check marks in both boxes.
8. Click on OK twice.
9. Follow the instructions on the screen and restart the computer.
This problem might also happen when you install a PC Card in a port replicator
for the first time.
To avoid this problem, do as follows:
1. Click on Start and move the cursor to Settings and Control Panel.
2. Click on Control Panel and double-click on System.
3. Click on the Device Manager tab.
4. Click on Refresh and OK.
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Troubleshooting Charts
Problem
Action
The MIDI connector of a
port replicator does not
work.
To enable the MIDI connector of a port replicator, use the ThinkPad
Configuration program. Make sure that the MIDI connector is enabled by doing
the following procedure:
1. Start the ThinkPad Configuration program.
2. Click on MIDI/Joystick Port.
3. Confirm that the MIDI Port is enabled. If not, click on Enable; then click on
OK.
4. Close the ThinkPad Configuration program and restart the computer.
Note: When you restart the computer, the installation of a MIDI device driver
might be required. Follow the instructions on the screen and install the
device driver for your computer's operating system.
Other Option Problems
Problem
Action
An IBM option that you
just installed does not
work.
Make sure that:
The option is designed for your computer.
The option was installed according to the instructions supplied with the
option.
Other installed options or cables are not loose.
There is no I/O address or interrupt level (IRQ) DMA channel conflict. To
see the system resource status, start the ThinkPad Configuration program
and click on the respective device buttons.
If the test program for the option did not find the problem, have the computer
and option serviced.
An IBM option that used
to work no longer works.
Make sure that:
The option is securely connected to your computer.
The option passes its own test. If the option came with its own test
instructions, use those instructions to test the option.
There is no system resource conflict (see “Advanced” in the Online User's
Guide).
If these items are correct and the test program did not find the problem, have
the computer and option serviced.
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Troubleshooting Charts
Problem
Action
The serial connector does
not work.
Make sure that the serial connector is enabled by doing the following:
For Windows 98:
1. Start the ThinkPad Configuration program.
2. Click on Serial Port (
).
3. Select Enable.
4. Click on Device Manager.
5. Check the ports in the “Device Manager” window and make sure the
settings are correct.
6. Click on OK.
For Windows NT:
1. Start the ThinkPad Configuration program.
2. Click on Serial Port (
).
3. Select Enable; then select COM1, COM2, COM3, or COM4.
4. Click on OK.
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Troubleshooting Charts
Software Problems
Problem
Action
An application does not
run correctly.
Check the following to make sure that the problem is not being caused by the
application:
Your computer has the minimum required memory to run the application.
Refer to the manuals supplied with the application.
The application is designed to operate with your operating system.
Other applications run correctly on your computer.
The necessary device drivers are installed (
User's Guide).
“Advanced” in the Online
The application works OK when it is run on some other computer.
If an error message appears when you are using the application program, refer
to the manuals supplied with the application.
If these items are correct and you still have a problem, contact your place of
purchase or a service representative for help.
The main window bitmap
in the ThinkPad
Installing the Active Desktop, bundled with Internet Explorer Version 4.0 on
Windows NT, might cause this problem. Do one of the following:
Configuration program is
distorted (Windows NT
only).
Uninstall the Active Desktop. (Merely disabling the Active Desktop is not
effective to avoid the problem.)
Close the ThinkPad Configuration program and start it again. (This is a
temporary recovery.)
Other Problems
Problem
Cause or Action
The computer locks or
does not accept any input.
Your computer might lock when it enters suspend mode during a
communication operation. Disable the suspend timer when you are working
on the network.
To power off the computer, press the power shutdown switch using the tip of
a ballpoint pen.
The computer does not
power off with the power
switch.
If the suspend indicator is on and you are working under battery power, change
the battery to a fully charged one or change your power source to ac power.
If you still have a problem, press the power shutdown switch using the tip of a
ballpoint pen.
The computer does not
start from a diskette.
Make sure that the startup sequence in Easy-Setup is set so that the computer
starts up from the diskette drive (see page 20).
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Troubleshooting Charts
Problem
Cause or Action
Performance degrades
when the computer gets
hot during use.
The processor speed might decrease under the following conditions:
Use in a hot environment
High-powered processing that requires high-power consumption
This is not a defect.
The ThinkPad
Uninstall Active Desktop if Internet Explorer Version 4.0 is installed.
–Or–
Close the ThinkPad Configuration window and restart it.
(This solves the problem temporarily.)
Configuration window
does not appear correctly
in the Windows NT
environment.
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Testing Your Computer
Testing Your Computer
If you still have a problem with your computer after using the
Troubleshooting Charts, test the computer using the Easy-Setup
Test function.
To test your computer, do the following:
1 Press and hold F1; then power on the computer to start
Easy-Setup. Hold F1 until the “Easy-Setup” menu
appears:
Easy-Setup
Config
Restart
Date/Time
Password
Start up
nnnnnnn
Test
BIOS part number, Date
System-unit serial number
System board serial number nnnnnnnnnnn
Microprocessor Pentium( ) II Processor
UUID
12/31/98
nnnnnnnnnnnnnn
**
nnnnnnnn-nnnn-nnnn-nnnn-nnnnnnnnnnnn
Trademark of Intel Corporation
**
You will hear a short beep. If you are not sure whether you
heard a beep, press Fn+PgUp a few times to make the
speaker volume loud. power off the computer and try again. If
you still don't hear a beep, the speaker is not working. Have
your computer serviced.
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Testing Your Computer
2 Select the Test icon; then select the Start icon or press
Enter.
Do not touch the keyboard or the pointing device during the test.
If you cannot go to the next menu, have the computer
serviced.
If an X appears to the left of a device with an error code
below it, make a note of the error code and have the
computer serviced.
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Recovering Lost or Damaged Software
Recovering Lost or Damaged Software
This section describes how to recover lost or damaged software.
Using the Diskette Factory
To recover a particular device driver or utility program, create the
backup diskettes for it with the Diskette Factory; then reinstall it.
To create the backup diskettes, do the following:
1 Click on Start.
2 Move the cursor to Programs and ThinkPad 560; then
click on Diskette Factory.
3 Click on the tab at the top corresponding to the operating
system you are using.
4 Click on the diskette group for the backup copy that you
want to make.
1. You can select more than one group by clicking while
pressing Ctrl.
2. The number of the diskettes required is shown beside the
diskette group. You do not need to use a blank diskette; the
Diskette Factory prompts you to reformat diskettes that are
not blank.
5 Click on Build.
6 Follow the instructions on the screen.
For detail on how to install software
Online User's Guide.
“Advanced” in the
Using the ThinkPad Customization CD
You need an external CD-ROM drive.
Use a CD-ROM drive that is compatible with your computer.
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Recovering Lost or Damaged Software
The ThinkPad Customization CD is provided for your installation
convenience. If you need to reinstall a software application or a
hardware device driver, put the ThinkPad Customization CD in your
CD-ROM drive. The menu of the features appears automatically.
The ThinkPad Customization CD is compatible with Internet
Explorer Version 4.0 or later. Some functions are available in
other Web browsers. See the instructions printed on the CD
label for more information.
The following features are included:
Getting Started
Use this page for first-time setup, such as registration and
ThinkPad personalization.
System Customization
Use this page for doing the following:
– Reinstalling a software application for Windows 98
– Reinstalling a hardware device driver for Windows 98
– Installing all hardware device drivers when installing
Windows 95
– Installing all hardware device drivers when installing
Windows NT
News and Updates
This page has all of the latest tools and links to the IBM Web site
for system information, service and support information, and
other information.
Online Library
In case you do not have the Online User's Guide on your hard
disk drive, you always have a copy on your ThinkPad
Customization CD.
Using the ThinkPad Customization CD
This page contains an overview of ThinkPad Customization CD.
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Recovering Lost or Damaged Software
Using the Recovery CD
The Recovery CD package consists of a boot diskette and a
CD-ROM containing the original preinstalled image.
You need an external CD-ROM drive.
Use a CD-ROM drive that is compatible with your computer.
This CD deletes all personal data
and your customized
configuration setting. It resets
your computer to most of the
factory-shipped default values.
You should back up your
personal files before you use this
CD.
1 Power off the computer.
2 Connect the CD-ROM drive to your computer.
3 Connect the external diskette drive to your computer.
4 Insert the Recovery CD Boot Diskette into the diskette
drive.
5 Power on the computer.
Your hard disk is formatted.
6 Insert the CD-ROM into the CD-ROM drive.
7 Follow the instruction that appears on the screen.
8 When the process is complete, remove the Recovery CD
Boot Diskette from the diskette drive.
9 Press Restart.
Your computer restarts with the original preloaded
software and hardware configuration.
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Recovering Lost or Damaged Software
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Getting Service
If you need further assistance, you can call your IBM reseller or IBM
marketing representative.
You will need to know the following information when requesting
repair service:
Identification number of your computer
Options installed in your system
Note: Use the record sheet on page 139.
Error message or problem
Note: Error messages can help identify which service action is
required and help the service representative provide quick
and efficient service.
Use the record sheet on page 140.
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About Your Warranty
During the warranty period, you might be responsible for repair
costs if the product damage was due to misuse, accident,
modification, unsuitable physical or operating environment, or
improper maintenance.
For full information on product warranties, see Appendix C.
For your convenience, write the service phone numbers here:
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Information on Your Computer
Information on Your Computer
Option List
DIMM
PC Cards
_____MB
______MB Hard Disk Drive
External Diskette Drive
Battery Pack
Identification Numbers
The serial number label is on the bottom of your computer. Write
down the machine Type and the serial number (S/N) in the following
box:
IBM Product Name
Machine Type
ThinkPad 560Z
2640-
Serial Number
Serial number label
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Information on Your Computer
Problem Recording Sheet
Computer information:
Machine type:_________
Serial number:_________
Date of purchase:___/___/___
Type of problem:
Continuous problem
Error code:
Intermittent problem
The operating system and its version number, if available:
Windows 98 Version______
Windows 95 Version______
Windows NT Version______
Windows 3.1 Version______
OS/2 Version______
DOS Version______
Application programs running at the time of the problem:
Problem symptom:
Describe the problem specifically:
Can the problem be reproduced?
Yes
No
If yes, describe how it can be reproduced:
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Customer Support and Service
Customer Support and Service
Purchasing an IBM PC hardware product entitles you to receive
support and services during the limited warranty period. If you need
additional support and services, a wide variety of extended solutions
that addresses most needs are available for purchase.
Help by ThinkPad Web Site
You can get support and information at the ThinkPad Web site.
The latest information about the ThinkPad computers
http://www.ibm.com/thinkpad
The technical support information
http://www.pc.ibm.com/support
IBM may make improvements or changes in these Web sites at any
time without any notice.
Help by Telephone
You can get support and information by telephone during the limited
warranty period at no additional charge, through the IBM PC Support
Line. Experienced technical-support representatives will be on hand
to assist you in answering any questions you might have, such as:
How to set up your computer
How to install and set up your IBM options purchased directly
from IBM or through an IBM reseller
How to use the 30-day support for the preinstalled operating
system
How to get service
Please have the following information ready when you call:
Serial number of your computer and proof of purchase
Description of the problem
Exact wording of the error message
Hardware and software configuration information for your system
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Customer Support and Service
If possible, be at your computer when you call:
In the U.S. and Puerto Rico, call 1-800-772-2227.
In Canada, call 1-800-565-3344.
These lines are available 24 hours a day, 7 days a week. The
answering technical-support representative can also fax or mail
you technical or product information, such as:
Product brochures
Location of IBM resellers
Services available from IBM
ThinkPad EasyServ
ThinkPad EasyServ is a courier repair service for IBM mobile
products whereby your ThinkPad computer is picked up, sent to IBM
for repair, and then returned to the location of your choice. This
service is available at no additional charge during the limited
warranty period. Most computers can be repaired the day that they
arrive at the IBM repair location.
Support personnel first try to solve your problem over the phone. If
they are unsuccessful, you can arrange for EasyServ service by
calling the PC Support Line.
If possible, you should use the original ThinkPad shipping materials
that your computer came in for re-sending it to IBM. If the box is not
available, the courier will deliver a shipping carton and will return
later to pick it up. This service is available only in the U.S. and
Canada.
Getting Help around the World
If you make frequent overseas trips or you are residing abroad, you
can register with the International Warranty Service Office. The
office will issue an International Warranty Service Certificate, which
you can use wherever IBM or IBM resellers sell and service IBM PC
products.
For more information on registering with the International
Warranty Service Office, call 1-800-497-7426 in the U.S. or
Canada.
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Customer Support and Service
Fax Information
In the U.S. and Canada, if you have a touch-tone telephone and
access to a fax machine, you can receive marketing and technical
information on such topics as computer hardware, operating
systems, and local area networks (LANs) by fax. You can call the
IBM Automated Fax System 24 hours a day, 7 days a week. Follow
the recorded instructions, and the information that you request will be
sent your fax machine.
To access the IBM Automated Fax System, call:
In the U.S., 1-800-426-3395
In Canada, 1-800-465-3299
Electronic Support Services
If you have a modem, you can access such public information
services as the electronic bulletin boards and messaging areas,
electronic conferences, and searchable databases available in
several of the most popular online information services.
Bulletin boards and online services contain information on many
topics such as:
PC user groups
PC questions and answers
OS/2 topics
Problem solving
Technical information
Hardware and software configurations
Networking
The IBM Bulletin Board System (BBS) can be reached 24 hours a
day, 7 days a week. Modem speeds of up to 14,400 baud are
supported. Long-distance telephone charges might apply.
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Customer Support and Service
To access the BBS, call:
In the U.S., 1-919-517-0001
For Canada, call the center closest to you:
– 905-316-4255 (Markham, Ontario)
– 514-938-3022 (Montreal)
– 416-492-1823 (Toronto)
– 604-664-6466 (Vancouver)
Commercial online services that have information on IBM products
are:
CompuServe:
Use the GO word ThinkPad.
Prodigy:
Use the Jump command; type IBMand select PC Product
Support.
America Online:
Use the Go to keyword IBM.
You can also contact us on the Internet for answers to your technical
support questions. If you link to our support home page, you can
search for technical tips, download update drivers, and find out about
many other things. You can visit the site at the following URL:
http://www.pc.ibm.com/support
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Customer Support and Service
Personalized Web-based PC support provides PC users easy access
to online support, including a personalized IBM Web site tailored to
their machine type, computing environment, and such individual
interests as business applications or games. Once you set up a
profile with IBM, you are thereafter greeted by name and presented
targeted information selected specifically to meet your particular
needs. For example, if you are a corporate ThinkPad user, you
might receive information on Microsoft Windows NT and remote
connectivity. You can also choose to receive proactive e-mail,
alerting you to time-saving hints and tips and such product-specific
updates as modem speed and BIOS files. Interactive Web-based
forums are monitored around the clock by IBM specialists,
complementing its support on all the major Internet service providers.
You can set up your profile at:
http://www.pc.ibm.com/support
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Purchasing Additional Services
Purchasing Additional Services
During and after the limited warranty period, you can purchase
additional services, such as:
Support for IBM and non-IBM hardware, operating systems, and
application programs
Network setup and configuration
Upgraded or extended hardware repair services
Custom installation
The availability of the service and its name might vary by country.
Enhanced PC Support Line
Enhanced PC Support is available for desktop and mobile IBM
computers that are not connected to a network. Technical support is
provided for IBM computers and IBM or non-IBM options, operating
systems, and application programs on the supported products list.
This service includes technical support for the following:
Installing and configuring your out-of-warranty IBM computer
Installing and configuring non-IBM options in IBM computers
Assistance with the preloaded operating system
Using selected application software and games
Tuning performance, such as memory management
Installing device drivers remotely
Setting up and using multimedia devices
Identifying system problems
Interpreting documentation
You can purchase this service for a single incident or for multiple
incidents. For more information about purchasing the Enhanced PC
Support
“Ordering Support Line Services” on page 148.
Client Support Line
Client support is available to provide assistance with the following:
Installation and configuration of clients
Identification of system problems related to the client in a
network environment
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Purchasing Additional Services
Assistance with client network interface cards and options
You can purchase this service on a one-time basis (for a single
incident).
Network and Server Support Line
Network and Server Support includes all the features of the
Enhanced PC Support Line and is available for simple and complex
networks made up of IBM workstations and servers using major
network operating systems. This line also supports the many
popular non-IBM adapters and network interface cards.
This service includes technical support for the following:
Installing and configuring client workstations and servers
Identifying system problems and correcting problems on the
client or the server
Using IBM and non-IBM network operating systems
Interpreting documentation
You can purchase this service for a single incident or for multiple
incidents.
For more information about purchasing Network and Server Support
“Ordering Support Line Services” on page 148.
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Purchasing Additional Services
Ordering Support Line Services
The Enhanced PC Support Line, Client Support Line, and Network
and Server Support Line services are available for products on the
Supported Products list.
To receive a Supported Products list,
In the U.S:
– Call 1-800-772-2227.
– Select the automated fax system option.
– Select the service for which you would like a Supported
Products list:
- For the Enhanced PC Support Line, select document
11682.
- For the Network and Server Support Line, select
document 11683.
In Canada:
– Call 1-800-465-7999 or 1-800-465-3299.
In other countries, contact your IBM reseller or IBM
marketing representative.
For more information on how to purchase the Support Line
Services:
In the U.S.: call 1-800-772-2227.
In Canada: call 1-800-465-7999.
In other countries, contact your IBM reseller or IBM
marketing representative.
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Purchasing Additional Services
Warranty and Repair Services
You can extend your period of ThinkPad EasyServ warranty service.
For more information on warranty extensions:
In the U.S., call 1-888-426-4343.
In Canada, call 1-800-465-7999.
In other countries, contact your IBM reseller or IBM
marketing representative.
For more details on service offerings in the U.S., refer to the
EasyServ information under “ThinkPad” at the following Web site:
http://www.pc.ibm.com/us/infobrf
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Obtaining IBM Operating System Updates
Obtaining IBM Operating System Updates
IBM provides update diskettes, called ServicePacks or corrective
service diskettes (CSDs), to customers who report a DOS or an
OS/2 problem for which there is or will be a corrective program.
Getting Update Diskettes
You can obtain update diskettes from:
IBM Software Solutions Center (1-800-992-4777 for the U.S. and
Canada)
An IBM authorized reseller or an IBM marketing representative
Ordering Publications
Additional publications are available for purchase from IBM. For a
list of publications available in your country:
In the U.S. and Puerto Rico: call IBM PC Books at
1-800-426-7282.
In Canada: call 1-800-465-1234.
In other countries, contact your IBM authorized reseller or IBM
marketing representative.
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Features
Appendix A. Features and Specifications
This appendix describes features and specifications for your
computer.
Features
Microprocessor
Intel Mobile Pentium II processor
Memory
Standard: 32 MB or 64 MB
Maximum: 96 MB or 128 MB
Storage devices
2.5-inch customer-upgradable hard disk drive
Display
The color LCD display uses TFT technology and support
Up to 800-by-600 resolution on the LCD
Up to 1024-by-768 resolution on the external monitor
Brightness control
Keyboard
84-key, 85-key, or 89-key
TrackPoint
Fn key function
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Features
External Diskette Drive
To get the best performance from your diskette drive, use
high-quality diskettes (such as IBM diskettes) that meet or exceed
the following standards:
1-MB, 3.5-inch, unformatted diskette:
– ANSI (American National Standards Institute) X3.137
– ISO (International Standards Organization) 8860
– ECMA (European Computer Manufacturers Association) 100
2-MB, 3.5-inch, unformatted diskette:
– ANSI X3.171
– ISO 9529
– ECMA 125
External interface
Serial connector (EIA-RS232D)
Parallel connector (Centronics)
External input-device connector
External-monitor connector
External-diskette-drive connector
Expansion connector
PC Card slots (two Type I or Type II PC Cards, or one Type III
PC Card)
Headphone jack
Microphone/line-in jack (supports a dynamic microphone or a
self-battery-powered condenser microphone)
Infrared port
Universal Serial Bus (USB) port
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Specifications
Specifications
Size
Width: 297 mm (11.7 in.)
Depth: 222 mm (8.7 in.)
Height: 31.0 mm (1.22 in.)
Environment
Note:
Temperature (at altitudes less than 2438 m [8000 ft]):
When you charge the battery pack,
its temperature must be at least 10°C
(50°F).
– Operating with no diskette: 5° to 35°C (41° to 95°F)
– Operating with a diskette: 10° to 35°C (50° to 95°F)
– Nonoperating: 5° to 43°C (41° to 109°F)
Relative humidity:
– Operating with no diskette in the drive: 8% to 95%
– Operating with a diskette in the drive: 8% to 80%
Maximum altitude: 3048 m (10,000 ft) in unpressurized
conditions
– Maximum temperature at 3048 m (10,000 ft): 31.3°C
(88° F)
Heat output
Approximately 30 Kcal per hour
Electrical (AC Adapter)
Sine-wave input, at 50 to 60 Hz, is required
The input rating of the AC Adapter: 100–240 V ac, 50/60 Hz
Lithium-ion battery pack
Nominal voltage: 10.8 V dc
Capacity: 2.2 AH
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IBM Power Cords
IBM Power Cords
IBM power cords for a specific country are usually available only in
that country:
For 2-pin power cords:
IBM Power
Cord
Used in These Countries
Part Number
Bahamas, Barbados, Bermuda, Bolivia, Canada,
Cayman Islands, Colombia, Costa Rica, Dominican
Republic, Ecuador, El Salvador, Guatemala, Guyana,
Haiti, Honduras, Jamaica, Korea (South), Mexico,
Netherlands Antilles, Nicaragua, Panama, Peru,
Philippines, Saudi Arabia, Suriname, Taiwan,
Thailand, Trinidad (West Indies), United States of
America, Venezuela
13H5264
Abu Dhabi, Albania, Antigua, Bahrain, Brunei, Dubai,
Fiji, India, Ireland, Kenya, Kuwait, Macao, Malaysia,
Nigeria, Oman, People's Republic of China (including
Hong Kong), Qatar, Singapore, United Kingdom
13H5267
13H5270
Austria, Belgium, Bosnia-Herzogovina, Bulgaria,
Chile, Croatia, Czech Republic, Denmark, Egypt,
Finland, France, Germany, Greece, Hungary, Iceland,
Indonesia, Israel, Italy, Macedonia, Netherlands,
Norway, Poland, Portugal, Romania, Slovakia,
Slovenia, Spain, Sweden, Switzerland, Turkey,
Yugoslavia
13H5273
13H5276
13H5279
Japan
Argentina, Australia, New Zealand, Papua New
Guinea, Paraguay, Uruguay
Bangladesh, Pakistan, South Africa, Sri Lanka
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IBM Power Cords
For 3-pin power cords:
IBM Power
Cord
Part Number
Used in These Countries
Argentina, Australia, New Zealand, Papua New
76H3514
Guinea, Paraguay, People's Republic of China (other
than Hong Kong), Uruguay
Aruba, Bahamas, Barbados, Bermuda, Bolivia, Brazil,
Canada, Cayman Islands, Colombia, Costa Rica,
Curacao, Dominican Republic, Ecuador, El Salvador,
Guatemala, Guyana, Haiti, Honduras, Jamaica, Korea
(South), Liberia, Mexico, Netherlands Antilles,
Nicaragua, Panama, Peru, Philippines, Saudi Arabia,
Suriname, Taiwan, Thailand, Trinidad (West Indies),
United States of America, Venezuela
76H3516
Austria, Belgium, Bosnia-Herzogovina, Bulgaria,
Croatia, Czech Republic, Egypt, Finland, France,
Germany, Greece, Hungary, Iceland, Indonesia,
Macao, Macedonia, Netherlands, Norway, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain,
Sweden, Turkey, Yugoslavia
76H3518
76H3520
76H3522
Denmark
Bangladesh, Pakistan, Myanmar, South Africa, Sri
Lanka
Abu Dhabi, Albania, Antigua, Bahrain, Brunei, Dubai,
Fiji, Hong Kong, India, Ireland, Kenya, Kuwait,
Malaysia, Nigeria, Oman, Qatar, Singapore, United
Kingdom
76H3524
76H3528
76H3530
76H3532
76H3535
Switzerland, Liechtenstein
Chile, Ethiopia, Italy, Libya
Israel
Korea
Note
The grounded adapter is required for full MPRII compliance.
If a 3-pin power cord came with your computer, see “Safety
Information” on page xiii.
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IBM Power Cords
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Handling Tips
Appendix B. Handling Tips
By using common sense and by following these handling tips, you will get the most use and enjoyment out of your computer for a
long time to come.
This appendix provides tips for handling notebook computers in general. Some descriptions might not suit your situation. Check
your shipping checklist to confirm the items you get with your computer.
Notebook computers are precision machines that require a bit of careful handling. Though your computer is designed and tested
to be a durable notebook computer that functions reliably in normal work environments, you need to use some common sense in
handling it.
ThinkPad Don'ts
Do not subject your computer to physical punishment, such as dropping or bumping.
Do not place heavy objects on your computer.
Do not spill liquids into your computer.
Do not use your computer in or near water (to avoid the danger of electrical shock).
Do not pack your computer in a tightly packed suitcase or bag. Your LCD might be damaged.
A scratchlike marking on your LCD might be a stain transferred from the keyboard (including from the TrackPoint stick) when the
cover was pressed from the outside. Wipe such a stain gently with a dry soft cloth. If the stain remains, moisten the cloth with
LCD cleaner and wipe the stain again. Be sure to dry the LCD before closing it.
Do not disassemble your computer. Only an authorized IBM ThinkPad repair technician should disassemble and repair your
computer.
Do not scratch, twist, hit, or push the surface of your computer display.
Do not place any objects between the display and keyboard.
Do not pick up or hold your computer by the display. When picking up your open computer, hold it by the bottom (keyboard)
half.
Do not modify or tape the latches to keep the display open or closed.
Do not turn your computer over while the AC Adapter is plugged in. This could break the adapter plug.
Do not move the computer when the hard disk drive is accessing data (when the indicator is blinking).
Do not use or store your computer where the temperature is below 5° C or above 35° C (41° F and 95° F).
Do not place your computer closer than 13 cm (5 in.) from any electrical appliance that generates a strong magnetic field,
such as a motor, a magnet, a TV, a refrigerator, or large audio speakers.
Do not hard-mount your computer in a vehicle or anywhere that it is subject to strong vibration. See “Ruggedized Mobile
Computers” in this appendix for information on a more appropriate model for demanding applications.
Do not crush or drop the external or removable hard disk, diskette, or CD-ROM drive when it is outside your computer.
Do not press on the middle part of the diskette drive or CD-ROM drive.
Do not insert a diskette at an angle. Not inserting the diskette straight into the drive can damage the drive.
Do not place more than one label on a diskette. Multiple or loose labels can detach or tear and then lodge in the drive.
Do not touch the lens on the CD-ROM tray.
Do not close the CD-ROM tray until you hear the CD-ROM click into the center pivot of the CD-ROM drive.
Do not touch the surface of a compact disc; handle the compact disc only by its edges.
Do not connect the modem to a PBX (private branch exchange) or other digital telephone extension line. Your computer
can use only a public-switched telephone network (PSTN). Use of a phone line other than PSTN can damage your
modem. If you are not sure which kind of phone line you are using, contact your telephone company. Many hotels or office
buildings use digital telephone extension lines, so check before connecting the telephone cable in such places.
Do not leave the base of your computer in contact with your lap or any part of your body for an extended period when the
computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This
heat is a function of the level of system activity and battery charge level.
ThinkPad Do's
Store your CD-ROM drive in the CD carrying case and the diskette drive in its enclosure.
When installing your hard disk, diskette, or CD-ROM drive, follow the instructions in this book and apply pressure only where
needed on the device.
Treat your computer like a precision piece of electronic machinery.
Retain and store packing materials safely out of reach of children to prevent the risk of suffocation from plastic bags.
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Handling Tips
Register your ThinkPad products with IBM (refer to the Setup Guide). This can help authorities return your computer to you if
it is lost or stolen. Registering your computer also enables IBM to notify you about possible upgrades.
Check the IBM Web pages at http://www.pc.ibm.com periodically to get current information about your computer.
Cleaning Your Computer
Occasionally clean your computer as follows:
Use a soft cloth moistened with nonalkaline detergent to wipe the exterior of the computer.
Don't spray cleaner directly on the display or keyboard.
Gently wipe the LCD with a dry, soft cloth.
Carrying Your Computer
When carrying your computer, follow these instructions to prevent possible damage to your computer and data:
1. Remove any media from the CD-ROM drive or diskette drive.
2. Turn off all attached devices.
3. Power off the computer, or enter suspend or hibernation mode; then close the LCD. Make sure the suspend indicator is on
when it is in suspend mode, or the power indicator is off when it is powered off or in hibernation mode.
4. Unplug all external cables and cords connected to your computer.
5. Make sure all computer doors and covers are closed.
6. Use a quality carrying case that provides adequate cushion and protection.
Do not move the computer when the hard disk drive is accessing data (when the indicator is blinking). Make sure the indicator is
off before you carry the computer.
Extending Your Computer's Battery Life
The amount of battery power consumed by your computer depends on such conditions as the usage frequency, the operating
temperature, and the period in storage (if unused). The following tips can help you to extend the life of your battery:
If your battery is brand new and you are charging it for the first time, it might not become fully charged due to the
characteristics of the chemicals in the cell. To maximize performance, ensure that all chemicals in the battery are fully
activated by cycling the battery (fully charge, then fully discharge) three times. Also, follow this procedure if you stored the
battery for a few months.
Do not charge the battery pack until all of its power is used. Recharging a battery pack that is not completely discharged can
shorten battery life.
Once you start charging the battery pack, do not use it until it is fully charged.
Whenever possible, use the ThinkPad battery power-saving modes:
– Standby
– Suspend
– Hibernation
For more information
“Basic” in the Online User's Guide.
Decrease the LCD brightness.
Use Advanced Power Management (APM). Each operating system comes with its own power management.
Stop the supply of power to the internal serial devices, including the modem, the serial port, and the infrared port, if they are
not in use.
Remove the battery pack and keep it in a cool place if you will not be using the computer for a long period.
Ruggedized Mobile Computers
Some professionals work in environments that may require special ruggedized features to protect their computers from extreme
temperature, humidity, and physical punishment. Construction, public service, distribution, repair service, and utilities are some of
the environmentally demanding professions that may require rugged mobile computers that can withstand stresses. For these
applications, IBM offers such computers (not ThinkPad systems), especially designed for mobile professionals who need a system
for managing and communicating information from the field.
For more information on these computers, consult your IBM Business Partner.
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Handling Tips
Ergonomics Information
This is important information you should read before using your computer in your “virtual office.”
Working in the virtual office might mean adapting to frequent changes in your environment. Following some simple “rules of the
road” will make things easier and bring you the maximum benefits of your computer. Keeping in mind such basics as good
lighting and proper seating, for example, can go a long way in helping you enhance your performance and achieve greater
comfort wherever you are.
Note:
The example shown here is of someone in a traditional setting. Even when not in such a
setting, you can follow many of these tips. Develop good habits, and they will serve you well.
1
2
Head
4
5
Thighs
Keep your head in a comfortable and vertical position.
Keep your thighs parallel to the floor and your feet flat
on the floor or on a footrest.
View
Arms
Maintain a comfortable viewing distance of 510–760 mm
(20–30 in.).
Keep your forearms, wrists, and hands in a relaxed and
neutral position. Don't pound the keys; type with a soft
touch.
3
Display
Position the display to avoid glare or reflections from
overhead lighting or outside sources of light.
6
Chair
Use a chair that gives you good back support.
Keep the display screen clean and set the contrast and
brightness to levels that allow you to see the screen
clearly.
What if you are traveling?
It may not be possible to observe the best ergonomics practices when you are using your computer while on the move or in a
“casual” setting. Regardless of the setting, try to observe as many of the tips for proper usage as possible. Sitting properly and
using adequate lighting, for example, will help you maintain desirable comfort and performance levels.
Questions about vision?
IBM's visual display screens are designed to meet the highest standards and to provide you with clear, crisp images and large,
bright displays that are easy to see, yet easy on the eyes. Of course, any concentrated and sustained visual activity can be
tiring. If you have questions on eye fatigue or visual discomfort, consult a vision care specialist for advice.
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Handling Tips
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Product Warranty
Appendix C. Product Warranty and Notices
International Business Machines Corporation
Armonk, New York 10504
Statement of Limited Warranty
The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you originally purchase for your
use, and not for resale, from IBM or an IBM authorized reseller. The term “Machine” means an IBM machine, its features,
conversions, upgrades, elements, or accessories, or any combination of them. Machines are subject to these terms only if
purchased in the United States or Puerto Rico, or Canada, and located in the country of purchase. If you have any questions,
contact IBM or your reseller.
Machine: IBM ThinkPad 560Z and the Battery Pack
Warranty Period*: One Year
*Elements and accessories are warranted for three months. Contact your place of purchase for warranty service information.
Production Status
Each Machine is manufactured from new parts, or new and serviceable used parts (which perform like new parts). In some
cases, the Machine may not be new and may have been previously installed. Regardless of the Machine's production status,
IBM's warranty terms apply.
The IBM Warranty
IBM warrants that each Machine 1) is free from defects in materials and workmanship and 2) conforms to IBM's Official Published
Specifications. IBM calculates the expiration of the warranty period from the Machine's Date of Installation. The date on your
receipt is the Date of Installation, unless IBM or your reseller informs you otherwise.
During the warranty period, IBM or your reseller will provide warranty service under the type of service designated for the
Machine and will manage and install engineering changes that apply to the Machine. IBM or your reseller will specify the type of
service.
For a feature, conversion, or upgrade, IBM or your reseller may require that the Machine on which it is installed be 1) the
designated, serial-numbered Machine and 2) at an engineering-change level compatible with the feature, conversion, or upgrade.
Some of these transactions (called “Net-Priced” transactions) may include additional parts and associated replacement parts that
are provided on an exchange basis. All removed parts become the property of IBM and must be returned to IBM.
Replacement parts assume the remaining warranty of the parts they replace.
If a Machine does not function as warranted during the warranty period, IBM or your reseller will repair or replace it (with a
Machine that is at least functionally equivalent) without charge. If IBM or your reseller is unable to do so, you may return it to
your place of purchase and your money will be refunded.
If you transfer a Machine to another user, warranty service is available to that user for the remainder of the warranty period. You
should give your proof of purchase and this Statement to that user.
Warranty Service
To obtain warranty service for the Machine, you should contact your reseller or call IBM. In the United States, call IBM at
1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You may be required to present proof of purchase.
Depending on the Machine, the service may be 1) a “Repair” service at your location (called “On-site”) or at one of IBM's or a
reseller's service locations (called “Carry-in”) or 2) an “Exchange” service, either On-site or Carry-in.
When a type of service involves the exchange of a Machine or part, the item IBM or your reseller replaces becomes its property
and the replacement becomes yours. The replacement may not be new, but will be in good working order and at least
functionally equivalent to the item replaced.
It is your responsibility to:
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Product Warranty
1. obtain authorization from the owner (for example, your lessor) to have IBM or your reseller service a Machine that you do not
own;
2. where applicable, before service is provided —
a) follow the problem determination, problem analysis, and service request procedures that IBM or your reseller provide,
b) secure all programs, data, and funds contained in a Machine,
c) inform IBM or your reseller of changes in a Machine's location, and
d) for a Machine with exchange service, remove all features, parts, options, alterations, and attachments not under warranty
service. Also, the Machine must be free of any legal obligations or restrictions that prevent its exchange; and
3. be responsible for loss of, or damage to, a Machine in transit when you are responsible for the transportation charges.
Extent of Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Unless IBM specifies otherwise, IBM provides non-IBM machines on an “AS IS” basis. However, non-IBM manufacturers may
provide their own warranties to you.
Misuse, accident, modification, unsuitable physical or operating environment, improper maintenance by you, removal of product
labels or parts identification labels, or failure caused by a product for which IBM is not responsible may void the warranties.
THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. HOWEVER, SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF
THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
In Canada, warranties include both warranties and conditions.
Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Limitation of Liability
Circumstances may arise where, because of a default on IBM's part (including fundamental breach) or other liability (including
negligence and misrepresentation), you are entitled to recover damages from IBM. In each such instance, regardless of the basis
on which you are entitled to claim damages, IBM is liable only for:
1. bodily injury (including death), and damage to real property and tangible personal property; and
2. the amount of any other actual loss or damage, up to the greater of $100,000 or the charge for the Machine that is the
subject of the claim.
Under no circumstances is IBM liable for any of the following:
1. third-party claims against you for losses or damages (other than those under the first item listed above);
2. loss of, or damage to, your records or data; or
3. economic consequential damages (including lost profits or savings) or incidental damages, even if IBM is informed of their
possibility.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
This warranty gives you specific legal rights and you may also have other rights which vary from jurisdiction to jurisdiction.
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Notices
Notices
References in this publication to IBM products, programs, or services
do not imply that IBM intends to make these available in all countries
in which IBM operates. Any reference to an IBM product, program,
or service is not intended to state or imply that only that IBM product,
program, or service may be used. Any functionally equivalent
product, program, or service that does not infringe any of the
intellectual property rights of IBM may be used instead of the IBM
product, program, or service. The evaluation and verification of
operation in conjunction with other products, except those expressly
designated by IBM, are the responsibility of the user.
IBM may have patents or pending patent applications covering
subject matter in this document. The furnishing of this document
does not give you any license to these patents. You can send
license inquiries, in writing, to the IBM Director of Licensing, IBM
Corporation, 500 Columbus Avenue, Thornwood, NY 10594, U.S.A.
Year 2000 Readiness and Instructions
A product is Year 2000 Ready if the product, when used in
accordance with its associated documentation, is capable of correctly
processing, providing, and receiving date data within and between
the 20th and 21st centuries, provided all other products (for example,
software, hardware, and firmware) used with the product properly
exchange date data with it.
This IBM PC hardware product has been designed to process
four-digit date information correctly within and between the 20th and
21st centuries. If your IBM computer is on when the century
changes, you should turn it off and then back on again once, or
restart the operating system, to ensure that the internal clock resets
itself for the new century.
This IBM PC product cannot prevent errors that might occur if
software you use or exchange data with is not ready for the Year
2000. IBM software that comes with this product is Year 2000
Ready. However, software from other companies might come with
this IBM PC product. IBM cannot take responsibility for the
readiness of that software. You should contact the software
Appendix C. Product Warranty and Notices 163
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Notices
developers directly if you wish to verify readiness, understand
limitations, or look for any software updates.
To learn more about IBM PC products and the Year 2000, visit our
Web site at http://www.pc.ibm.com/year2000. The information and
tools there can help you with your Year 2000 transition plan,
especially if you have multiple IBM PCs. IBM encourages you to
check periodically for updated information.
Trademarks
The following terms are trademarks of the IBM Corporation in the
United States or other countries or both:
IBM
PS/2
Operating System/2
OS/2
PC Card Director
RediSafe
ThinkPad
TrackPoint
WIN-OS/2
Microsoft, Windows, Windows NT, Windows 98, and the Windows 95
flag logo are trademarks or registered trademarks of Microsoft
Corporation.
Intel , Pentium , and MMX are trademarks or registered
trademarks of Intel Corporation in the U.S. and other countries.
Other company, product, and service names, which may be denoted
by a double asterisk (**), may be trademarks or service marks of
others.
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Notices
Electronic Emission Notices
Federal Communications Commission (FCC) Statement
ThinkPad 560Z, model number 2640
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult an IBM authorized dealer or service representative for help.
Properly shielded and grounded cables and connectors must be used in order to meet
FCC emission limits. Proper cables and connectors are available from IBM authorized
dealers. IBM is not responsible for any radio or television interference caused by
unauthorized changes or modifications to this equipment. Unauthorized changes or
modifications could void the user's authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Responsible Party:
International Business Machines Corporation
New Orchard Road
Armonk, NY 10504
Telephone 1-919-543-2193
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Notices
Industry Canada Class B Emission Compliance Statement
This Class B digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d'Industrie Canada
Cet appareil numérique de la classe B est conform à la norme NMB-003 du Canada.
European Community Directive Conformance Statement
This product is in conformity with the protection requirements of EU Council Directive
89/336/EEC on the approximation of the laws of the Member States relating to
electro-magnetic compatibility. IBM cannot accept responsibility for any failure to
satisfy the protection requirements resulting from a non-recommended modification of
the product, including the fitting of non-IBM option cards.
A declaration of Conformity with the requirements of the Directive has been signed by
IBM United Kingdom Limited, PO BOX 30 Spango Valley Greenock Scotland
PA160AH.
This product satisfies the Class B limits of EN 55022.
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Glossary
This glossary includes terms and
applications, a form of graphics in an
definitions from the IBM Dictionary of
Computing (New York: McGraw-Hill,
1994).
area of computer memory or storage that
can be displayed as an image.
boot. To prepare a computer system for
operation by loading an operating
system.
ac. Alternating current.
ac power. Power that is supplied to the
computer through an electrical outlet.
bps. Bits per second. In serial
transmission, the instantaneous bit speed
with which a device or channel transmits
a character.
ANSI. American National Standards
Institute.
APM. Advanced Power Management.
bus. A facility for transferring data
between several devices located between
two end points, only one device being
able to transmit at a given moment.
application program. A program that
performs specific tasks on your
computer, such as word processing or
the creation of spreadsheets.
cache memory. A special memory,
smaller and faster than main memory,
that is used to hold a copy of instructions
and data in main memory that are likely
to be needed next by the processor, and
that have been obtained automatically
from main memory.
ASCII. American National Standard
Code for Information Interchange.
ATA PC Card. A PC Card with an AT
attachment hard disk drive interface,
such as a storage device PC Card.
CD-i. Compact disc-interactive.
AUTOEXEC.BAT. A file that contains a
startup procedure of DOS. Each time
you start your system, DOS performs the
commands that are stored in this file.
combination keys. Keys that have
specific functions when you hold them
down at the same time.
backup copy. A copy, usually of a file
or group of files, that is kept in case the
original file or files are unintentionally
changed or destroyed.
CONFIG.SYS. A file that contains a
group of commands to load installable
device drivers and reserve space in
system memory for information
processing. This file is referred to by
DOS during system startup.
BIOS (Basic Input/Output System).
Microcode that contains such basic
hardware operations as interactions with
diskette drives, hard disk drives, and the
keyboard.
configuration. (1) The manner in which
the hardware and software of an
information processing system are
organized and interconnected. (2) The
physical and logical arrangement of
devices and programs that make up a
data processing system. (3) The devices
bitmap graphics. (1) A form of graphics
in which all points on the display are
directly addressable. (2) In multimedia
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and programs that make up a system,
EIA. Electronics Industries Association.
subsystem, or network.
EIA-232D. An EIA interface standard
that defines the physical, electronic, and
functional characteristics of an interface
line that connects a communication
device and associated workstation. It
uses a 25-pin connector and an
CRT. Cathode ray tube display.
device driver. (1) A file that contains
the code needed to use an attached
device. Operating system loads device
drivers for screens, keyboards, printers,
diskette drives, hard disk drives, and
auxiliary devices. (2) A program that
enables a computer to communicate with
a specific peripheral device—for
example, a printer, a video disc player, or
a CD drive. (3) A collection of
unbalanced line voltage.
EMS. Expanded memory specification.
FAQ. Frequently asked questions.
fax. (1) Facsimile machine. (2) A
transmitted document from a facsimile
machine.
subroutines that control the interface
between I/O device adapters and
processors.
FDD. Floppy disk drive.
DIMM. Dual inline memory module.
fixed disk. In personal computing, fixed
disk is synonymous with hard disk.
directory. A type of file containing the
names and controlling information for
other files or other directories.
Flash memory. Electrically rewritable
storage.
Diskette Factory. The preload program
for creating the installation diskettes of
the device drivers and the operating
system.
folder. A file used to store and organize
documents.
fuel gauge. An indicator on the screen
that constantly shows the current power
status of the battery pack.
DMA. Direct memory access. The
transfer of data between memory and
input/output units without processor
intervention.
HHR. Half-horizontal resolution.
hibernation. One of the power-saving
methods that stores data and
applications running in the computer's
memory on the hard disk. During
hibernation, the computer is automatically
turned off to save power. When power is
turned on again, the computer
immediately restores the same data and
applications as when hibernation started,
without restarting the operating system.
double-click. To press and release a
mouse button twice within a time frame
defined by the user, without moving the
pointer off the choice.
DRAM. Dynamic random access
memory.
DSP. Digital signal processor.
ECP. Extended Capability Port.
high-resolution mode. Video
resolutions that are greater than 640 by
480 pels.
EDO DRAM. Enhanced data output
dynamic random access memory.
icon. A graphic symbol, displayed on a
EGA. Enhanced graphics adapter.
screen, that a user can point to with a
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pointing device such as a TrackPoint or
mouse to select a particular function or
software application.
input/output units; it transmits data 1 byte
at a time.
partial suspend mode. A kind of
standby mode that occurs if the computer
has failed to enter suspend mode. In this
mode, the console is locked if the
power-on password is set.
IDE. Integrated device electronics.
IR. Infrared.
IrDA. Infrared data association.
ISA. Industry standard architecture.
password. A series of letters or
numbers that you designate to restrict
access to your computer.
ISO. International Organization for
Standardization.
PC Card. A card that is based on the
PC Card standard.
JEIDA. Japan Electronics Industry
Development Association.
pel. Picture element.
kilobyte (KB). 1024 bytes.
LAN. Local area network.
LCD. Liquid crystal display.
MCI. Media Control Interface.
Personalization Editor. A feature that
helps you to identify your computer when
identical computers are being used in
your location, or to deter theft.
picture element. In computer graphics,
the smallest element of a display surface
that can be independently assigned color
and intensity.
megabyte (MB). 1024 kilobytes. About
1 million bytes.
pixel. Picture element.
memory. Often referred to as
random-access memory (RAM),
measured in kilobytes (KB) or megabytes
(MB) of information.
pointing device. An instrument, such
as a mouse, TrackPoint, or joystick, that
is used to move a pointer on the screen.
MHz. Megahertz.
pop-up menu. On the display screen, a
menu that emerges in an upward
direction from a particular point or line on
a display screen.
microcode. One or more
microinstructions used in a product as an
alternative to hard-wired circuitry to
implement functions of a processor or
other system component.
port replicator. An option to expand the
capabilities of the ThinkPad computer by
providing additional PC Card slots and
ports.
MIDI. Musical Instrument Digital
Interface.
POST. Power-on self-test.
modem. A device that connects your
computer to a telephone line, allowing it
to communicate with another computer at
another location.
power mode. A mode of battery
operation to conserve power. The
ThinkPad computer has three power
modes: High Performance, Automatic,
and Customize.
parallel port. A port used to attach
such devices as dot-matrix printers and
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prompt. A visual or audible message
SVGA. Super VGA.
sent by a program to request the user's
response.
TFT. Thin-film transistor.
TrackPoint. The built-in pointing device
of the ThinkPad computer.
pull-down menu. On the display
screen, a menu that emerges in a
downward direction from a point or line at
or near the top of the screen.
TSRs. Terminate-and-stay-resident
programs, memory-resident programs
that are loaded into memory and stay
there so you can conveniently access
them whenever you need to.
reboot. To restart all operations of the
computer as if the power had just been
turned on.
USB. Universal serial bus.
resume. To begin computer operations
again from suspend mode.
vertical expansion. A video display
technique in character-display mode to fit
video images on the whole LCD screen
by adjusting the number of character dots
vertically.
ROM. Read-only memory.
SDRAM. Synchronous dynamic random
access memory.
serial port. A port used to attach such
devices as display devices, letter-quality
printers, modems, plotters, and such
pointing devices as light pens and mice;
it transmits data 1 bit at a time.
VESA. Video Electronics Standards
Association.
VGA. Video graphics array, a video
mode that produces up to 640-by-480
resolution.
suspend. To stop all operations of the
computer to reduce power drain and
restrict access to the files.
VSYNC. Vertical synchronization
frequency.
XMS. Extended memory specification.
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Index
configuration (continued)
program 25
A
activating the alarm 101
America Online 144
auto-disable, TrackPoint 51, 92
setup 18
corrective service diskettes (CSDs) 150
CRT
See external monitor
cursor
See TrackPoint
cursor drift 11
customizing
B
backing up 30, 133
creating diskettes 133
battery
built-in device 25
system 30
TrackPoint 36
maximizing the life 94, 158
problems 117
recharging 94
replacing 32
status, checking 14
boot
D
date, setting 19
DIMM
optimizing 19
sequence, setting 20
built-in devices, setting up 25
Bulletin Board System (BBS) 143
installing 40
removing 43
disabling
numeric keypad, keyboard 16
standby timer 90
TrackPoint 51
turnoff timer, LCD 90
C
calculating memory size 43
CardBus Card, secondary 102
CardBus sockets, enabling 65
carrying the computer 158
CD-ROM
diskette drive, external
Diskette Factory 30
using 133
8
display
See also external monitor
See also LCD
changing properties 97
changing
output location, changing 53
switching between LCD and external
monitor 14
password 74
volume 15, 131
cleaning the computer 158
Client Support Line 146
color, changing screen 18
COM port, setting 98
CompuServe 144
ConfigSafe 31
docking, port replicator 64
drivers
Diskette Factory 30
Web site, getting from 31
configuration
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E
H
Easy-Setup 17
password 68
testing 131
EasyServ 142
EDO DRAM 39
handling tips 157
hard disk
problem 118
recovering contents 30
upgrading 45
electronic bulletin boards 143
enabling
infrared port 90
hard-disk-drive password 68
changing 74
forgetting 73
numeric keypad, keyboard 16
TrackPoint 51
removing 74
setting 70
Enhanced PC Support Line 146
ergonomics information 159
error codes 106
hibernation mode
entering 14
problems 113
error messages 106
expanding screen 15
external diskette drive
external keyboard
problems 112
setting 49
restrictions with PC Card 32
using CD-ROM drive with, for
Windows 95 97
with HPFS format, for OS/2 98
with NTFS format, for Windows
NT 97
8
using with numeric keypad 49
external monitor
changing display output location 53
plug-and-play 93
problems 124
I
IBM Bulletin Board System 143
increasing storage capacity 45
resolutions 54, 92
setting 52, 92
switching to LCD 14
external mouse
indicator
problems 117
infrared port
enabling 90
problems 118
input problems 112
installing
6
problems 112
setting 47, 92
using with external numeric
keypad 48
memory 40
using with TrackPoint, restrictions 51
external numeric keypad
using with external mouse 48
PC Card 56
software 94
International Warranty Service
Certificate 142
F
fax, help by 143
K
floppy disk drive
keyboard
See external diskette drive
Fn key combination 14
function keys and Fn key 13
See external keyboard
keyboard function
Fn key 13
numeric keypad 16
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keyboard function (continued)
TrackPoint 10
numeric keypad, setting (continued)
keyboard 16
L
O
LAN remote operation, enabling 23
LCD
online services 144
Online User's Guide, using 29
operating system, reinstalling 30
option problems 127
problems 116
switching to external monitor 14
turnoff timer, disabling 90
location
bottom view
5
P
front view
rear view
2
4
password 68
changing 74
lock, mechanical 84
character, setting 71
displaying prompt 69
entering 69
M
removing 74
setting 70
supervisor authority 78
PC Card
memory 39
increasing 45
installing 40
removing 43
shortage
installing 56
modem, using 60
restrictions 60
setting, for OS/2 99
problems 120
removing 59
for DOS 99
for Windows 3.1 98
microphone
using 102
modem, PC Card
restrictions 60
setting, for OS/2 99
monitor
See external monitor
mouse
See external mouse
See TrackPoint
muting
restrictions 101
stopping 101
types 56
PC Card modem
restrictions 60
setting, for OS/2 99
PC Support Line 146
Personalization Editor
deleting 83
microphone 103
sound 15
setting 80
pointer
See TrackPoint
port replicator 63
problems 125
restrictions 63
suspend mode, in 65
power cord 154
power management, using 101
power-on password 68
N
NetMeeting 103
network administration, enabling 23
Network Support Line 147
numeric keypad, setting
external 47
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power-on password (continued)
screen (continued)
setting 90
changing 74
removing 74
SDRAM 39
setting 70
security
press-to-select, TrackPoint 36
printer problem 123
problems, troubleshooting guide 104
processor speed, changing 14
Prodigy 144
mechanical lock 84
password 68
Personalization Editor 80
screw 85
security screw, using 85
sensitivity, TrackPoint 38
serial connector
profile setting 145
protecting data 31
publications, ordering 150
problem 128
setting 91
Server Support Line 147
service
R
for DOS or OS/2 150
getting 141
recovering software 133
Recovery CD 30
ServicePacks 150
setup 17
restrictions 135
using 135
shrinking screen 15
simple boot flag function 19
snapshots of system files 31
software problems 129
sound, muting 15
Space Saver Keyboard, using 50
specifications 153
standby mode, entering 14
startup
reinstalling software 94, 133
remote operation, enabling 23
removing
memory 43
password 74
PC Card 59
resolutions 54
restoring system files 31
restrictions
optimizing 19
external mouse with TrackPoint 51
hibernation mode with PC Card 32
PC Card 101
PC Card modem 60
port replicator 63
sequence, setting 20
storage capacity, increasing 45
supervisor password 69
changing 76
forgetting 73
removing 76
setting 70
suspend mode with PC Card 56
TrackPoint with external mouse 51
RPL, setting 24
support line 146
ordering services 148
suspend mode
ruggedized mobile computer 158
entering 14
problems 113
restrictions with PC Card 56
using CD-ROM drive with, for
Windows 95 97
S
safety information xiii
screen
color changing 18
expanding or shrinking 15
problems 111, 116
resolutions, setting 92
system files, restoring 31
system-status indicator
problems 117
6
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T
U
telephone, help by 141
testing 131
undocking, port replicator 64
update diskettes, getting 150
updating a configuration file 102
upgrading hard disk 45
USB
ThinkPad Configuration program 25
for DOS 100
window, for Windows 98 26
window, for Windows NT 27
ThinkPad Customization CD 30
using 133
camera, enabling 97
connector, consideration 102
problem 119
ThinkPad Space Saver Keyboard 50
ThinkPad Web site 31
help by 141
V
time, setting 19
virtual screen function 55
volume, changing 15, 131
token-ring operation, setting up for 24
TrackPoint 10
changing the cap 12
customizing 36
disabling 51
W
Wake on LAN, enabling 23
warranty 161
period extending 149
repair 149
enabling 51
using 11
with external mouse,
restrictions 51
troubleshooting
Web site 31
help by 141
battery problems 117
error codes 106
error messages 106
external monitor problems 124
hard disk drive problem 118
hibernation problems 113
indicator problems 117
infrared communication
problems 118
input problems 112
LCD problems 116
no error code 111
no error message 111
other option problems 127
other problems 129
PC Card problems 120
port replicator problems 125
printer problem 123
software problems 129
suspend problems 113
universal serial bus (USB)
problem 119
Index 175
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