IdeaPad Y471A
User Guide V1.0
Read the safety notices and important tips in the
included manuals before using your computer.
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Contents
Chapter 1. Getting to know your
Technology (PowerXpress)........................22
Switchable Graphics in two modes
i
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Chapter 1. Getting to know your computer
Top view ---------------------------------------------------------------------------------------------------------------------------
f
g
h
i
j
k
b
a
b
c
d
e
Y471A
l
Note: The illustrations in this manual may differ from the actual product. Please refer to the actual product.
ꢀ Attention:
•
Do NOT open the display panel beyond 130 degrees. When closing the display panel, be careful NOT to
leave pens or any other objects in between the display panel and the keyboard. Otherwise, the display
panel may be damaged.
1
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Chapter 1. Getting to know your computer
Use the camera for video communication.
Integrated camera
Built-in microphone
a
b
The built-in microphone (with noise reduction) can be used for video
conferencing, voice narration, or simple audio recordings.
The built-in antennas ensure optimal reception of wireless radio.
Wireless module
antennas
c
d
e
Computer display
JBL speakers
Power button
The LCD display provides brilliant visual output.
The stereo speakers provide rich and powerful sound.
Press this button to turn on the computer.
f
g
Press this button to start OneKey Rescue system when the computer is
powered off.
OneKey Rescue
system button
System status
indicators
h
Use these buttons to adjust volume.
Volume buttons
i
j
Touch this button to select a preferred scenario mode.
OneKey Theater
button
Touch this button to control the speed at which the dissipation fan spins.
Touch this button to perform dust cleaning.
Thermal management
button
k
l
Touchpad
The touchpad functions as a conventional mouse.
2
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Chapter 1. Getting to know your computer
Left-side view --------------------------------------------------------------------------------------------------------------
a
b
c
d
e
f g
Connects to external display devices.
VGA port
a
b
c
Connects to devices with HDMI input such as a TV or a display.
Dissipate internal heat.
HDMI port
Fan louvers
Note: Make sure that none of the fan louvers are blocked or else overheating of the computer may occur.
This port connects the computer to an Ethernet network.
RJ-45 port
d
e
Connects to USB devices.
USB port
Notes:
•
•
The blue port supports USB 3.0 (on select models).
f
g
Microphone jack
Headphone jack
Connects to external microphones.
Connects to external headphones.
Attention:
ꢀ
•
Listening to music at high volume over extended periods of time may damage your hearing.
3
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Chapter 1. Getting to know your computer
Right-side view ----------------------------------------------------------------------------------------------------------
a
b
c
d
e
a
Connects to eSATA or USB devices.
USB port or eSATA/
USB combo port
b
c
Optical drive
Reads/Burns optical disks.
Connects to USB devices.
USB port
Notes:
•
•
The blue port supports USB 3.0 (on select models).
Connect the AC adapter here.
AC power adapter
jack
d
e
Kensington slot
Attach a security lock (not supplied) here.
4
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Chapter 1. Getting to know your computer
Front view -----------------------------------------------------------------------------------------------------------------------
a
b
c
System status
indicators
a
b
Insert memory cards (not supplied) here.
Memory card slot
Use this switch to turn on/off the wireless radio of all wireless devices on
your computer.
Integrated wireless
device switch
c
5
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Chapter 1. Getting to know your computer
Bottom view ------------------------------------------------------------------------------------------------------------------
a
b
c
d
a
The spring-loaded battery latch keeps the battery pack secured in place.
Battery latch - spring
loaded
b
c
d
Battery pack
The manual battery latch is used to keep the battery pack secured in place.
Battery latch - manual
Hard disk drive
(HDD) / Memory / Mini
PCI Express Card slot
compartment
6
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Chapter 2. Learning the basics
First use------------------------------------------------------------------------------------------------------------------------------
„
„
Reading the manuals
Read the supplied manuals before using your computer.
Connecting to the power
The supplied battery pack is not fully charged at purchase.
To charge the battery and begin using your computer, insert the battery pack and connect the
computer to an electrical outlet. The battery is automatically charged while the computer is
running on AC power.
Installing the battery pack
Refer to the supplied Setup Poster to install the battery pack.
Connecting the computer to an electrical outlet
1
2
3
Connect the power cord to the AC adapter.
Connect the AC adapter to the AC power adapter jack of the computer firmly.
Plug the power cord into an electrical outlet.
„
„
Turning on the computer
Press the power button to turn on the computer.
Configuring the operating system
You may need to configure the operating system when it is first used. The configuration process
may include the procedures below.
• Accepting the end user license agreement
• Configuring the Internet connection
• Registering the operating system
• Creating a user account
7
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Chapter 2. Learning the basics
„
Putting your computer into sleep state or shutting it down
When you finish working with your computer, you can put it into sleep state or shut it down.
Putting your computer into sleep state
If you will be away from your computer for only a short time, put the computer into sleep state.
When the computer is in sleep state, you can quickly wake it to resume use, and bypass the
startup process.
To put the computer into sleep state, do one of the following.
• Click
and select Sleep from the Start menu.
• Press Fn + F1.
Note: Wait until the power indicator light starts blinking (indicating that the computer is in sleep state)
before you move your computer. Moving your computer while the hard disk is spinning can
damage the hard disk, causing loss of data.
To wake the computer, do one of the following.
• Press the power button.
• Press any key on the keyboard.
Shutting down your computer
If you are not going to use your computer for a day or two, shut it down.
To shut down your computer, click
and select Shut down from the Start menu.
8
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Chapter 2. Learning the basics
Using AC adapter and battery---------------------------------------------------------------------------------
„
Checking battery status
You can determine the percentage of battery power remaining by checking the battery icon in
the notification area.
Note: As each computer user has different habits and needs, it is difficult to predict how long a battery
charge will last. There are two main factors:
•
•
The amount of energy stored in the battery when you commence work.
The way you use your computer: for example, how often you access the hard disk drive and
how bright you make the computer display.
„
Charging the battery
When you find that the battery power is low, you need to charge the battery or replace it with a
fully charged one.
You need to charge the battery in any of the following situations:
• When you purchase a new battery
• If the battery status indicator starts blinking
• If the battery has not been used for a long time
Notes:
•
You are advised to insert the battery pack when using your computer to prevent small particles from
entering the inside of your computer.
•
To increase the life of the battery pack, the computer does not start recharging the battery
immediately after it drops from fully charged.
•
•
Charge the battery at a temperature between 50 °F and 86 °F (10 °C-30 °C).
Full charge or discharge is not required.
„
„
Removing the battery pack
If you are not going to use the computer for an extended period of time, or if you need to send
your computer to Lenovo for service, etc. remove the battery pack from the computer. Before
removing the battery pack, make sure the computer has been shut down.
Handling the battery
If the rechargeable battery pack is replaced with an incorrect type, there may be danger of an
explosion. The battery pack contains a small amount of harmful substances. To avoid possible
injury and detriment to the environment, pay attention to the following points:
• Replace only with a battery of the type recommended by Lenovo.
• Keep the battery pack away from fire.
• Do not expose the battery pack to water or rain.
• Do not attempt to disassemble the battery pack.
• Do not short-circuit the battery pack.
• Keep the battery pack away from children.
• Do not put the battery pack in trash that is disposed of in landfills. When disposing of the
battery, comply with local ordinances or regulations and your company’s safety standards.
9
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Chapter 2. Learning the basics
Using the touchpad -----------------------------------------------------------------------------------------------------
Y471A
a
b
a
b
To move the cursor on the screen, slide your fingertip over
the pad in the direction in which you want the cursor to
move.
Touchpad
The function of the left/right side corresponds to that of the
left/right mouse button on a conventional mouse.
Touchpad button
Notes:
•
•
You can enable/disable the touchpad using Fn + F6.
When the touchpad indicator is lit, the touchpad is disabled.
10
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Chapter 2. Learning the basics
Using the keyboard-------------------------------------------------------------------------------------------------------
Your computer has a numeric keypad and function keys incorporated in its standard keyboard.
„
Numeric keypad
The keyboard has keys that, when enabled, work as a 10-key numeric keypad. To enable or
disable the numeric keypad, press Fn + F8.
Note: The Num lock indicator will light on if the numeric keypad is enabled.
„
Function key combinations
Through the use of the function keys, you can change operational features instantly. To use this
function, press and hold Fn
; then press one of the function keys
.
a
b
b
a
11
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Chapter 2. Learning the basics
The following describes the features of each function key.
Fn + Esc:
Fn + F1:
Fn + F2:
Turn on/off the integrated camera.
Enter sleep mode.
Turn on/off the backlight of the LCD screen.
Open the interface for the display device switch to select this notebook
or an external display.
Fn + F3:
Fn + F4:
Open the interface for display resolution settings.
Open the interface for integrated wireless devices settings (on/off).
Enable/Disable the touchpad.
Fn + F5:
Fn + F6:
Fn + F8:
Enable/Disable the numeric keypad.
Start/Pause playback of Windows Media Player.
Stop playback of Windows Media Player.
Skip to the previous track.
Fn + F9:
Fn + F10:
Fn + F11:
Fn + F12:
Fn + PgUp:
Fn + PrtSc:
Fn + Home:
Fn + End:
Fn + PgDn:
Fn + ↑ / ↓:
Fn + → / ←:
Skip to the next track.
Enable/Disable the scroll lock.
Activate the system request.
Activate the pause function.
Activate the break function.
Activate the insert function.
Increase/Decrease display brightness.
Increase/Decrease sound volume.
12
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Chapter 2. Learning the basics
Connecting external devices -----------------------------------------------------------------------------------
Your computer has a wide range of built-in features and connection capabilities.
„
Using memory cards (not supplied)
Your computer supports the following types of memory cards:
• Secure Digital (SD) card
• Secure Digital PRO (SD PRO) card
• MultiMediaCard (MMC)
• Memory Stick (MS)
• Memory Stick PRO (MS PRO)
• xD-Picture (xD) card
Notes:
•
•
Insert ONLY one card in the slot at a time.
This card reader does not support SDIO devices (e.g., SDIO Bluetooth, etc.).
Inserting a memory card
1
Push the dummy card until you hear a click. Gently pull the dummy card out of the
memory card slot.
Note: The dummy card is used for preventing dust and small particles from entering the inside of your
computer when the memory card slot is not in use. Retain the dummy card for future use.
2
Slide the memory card in until it clicks into place.
Removing a memory card
1
2
Push the memory card until you hear a click.
Gently pull the memory card out of the memory card slot.
Note: Before removing the memory card, disable it via Windows safely remove hardware and eject media
utility to avoid data corruption.
13
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Chapter 2. Learning the basics
„
Connecting USB devices
You can connect a USB device to your computer by inserting its USB plug (Type A) into the USB
port on your computer.
The first time you plug a USB device into a particular USB port on your computer, Windows
automatically installs a driver for that device. After the driver is installed, you can disconnect
and reconnect the device without performing any additional steps.
Note: Typically, Windows detects a new device after connecting it, and then installs the driver
automatically. However, some devices may require you to install the driver before connecting.
Check the documentation provided by the device’s manufacturer before connecting the device.
Before disconnecting a USB storage device, make sure your computer has finished transferring
data by that device. Click the Safely Remove Hardware icon in the notification area of
Windows to remove the device before disconnecting.
Note: If your USB device uses a power cord, connect the device to a power source before connecting it.
Otherwise, the device may not be recognized.
14
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Chapter 2. Learning the basics
„
Connecting a Bluetooth device
If your computer has an integrated Bluetooth adapter card, it can connect to and transfer data
wirelessly to other Bluetooth enabled devices, such as notebook computers, PDAs and cell
phones. You can transfer data between these devices without cables and up to 10 meters range in
open space.
Note: The actual maximum range may vary due to interference and transmission barriers. To get the best
possible connection speed, place the device as near your computer as possible.
Enabling Bluetooth communications on your computer
1
2
Slide the integrated wireless device switch from
to
.
Press Fn + F5 to make configuration.
Notes:
•
•
When you do not need to use the Bluetooth function, turn it off to save battery power.
You need to pair the Bluetooth enabled device with your computer before you can transfer data
between them. Read the documentation supplied with the Bluetooth enabled device for details on how
to pair the device with your computer.
15
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Chapter 2. Learning the basics
Special keys and buttons -----------------------------------------------------------------------------------------
b
c
d
e
f
Y471A
a
„
„
OneKey Rescue system button
a
•
•
When the computer is powered-off, press this button to start Lenovo OneKey Rescue system.
In Windows operating system, press this button to start Lenovo OneKey Recovery system.
Volume buttons
-
b d
Mute/Unmute
Volume down
Volume up
b
c
d
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Chapter 2. Learning the basics
„
OneKey Theater button
e
Lenovo OneKey Theater provides three scenario modes for using your computer in different
ways: normal mode, movie mode and intelligent mode. These modes are preset enhancements
by Lenovo to improve visual and aural experiences via your computer in different usage
scenarios. You can manually choose between normal, movie and intelligent mode.
To manually select a desired mode:
1
2
Press and release the OneKey Theater button to display the on-screen menu.
Keep pressing and releasing the button until the icon of your desired mode is highlighted.
The computer switches to the selected mode after 2 seconds.
Normal mode
The default mode.
Movie mode
Provides enhanced visual and audio output.
Intelligent mode
Lenovo OneKey Theater switches intelligently according to the application you are using.
Notes:
•
•
You can enable or disable the OneKey Theater feature via the Start menu.
Some applications may not be compatible with intelligent mode.
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Chapter 2. Learning the basics
„
Thermal management button
f
The thermal management button can be used to switch the computer between different work
modes and thus control the speed at which the heat dissipation fan spins. You can choose
between standard, super silent, or efficient thermal dissipation mode. You can also activate the
dust cleaning feature by pressing and releasing the thermal control button.
Standard mode
Standard mode is the factory default mode. It is the recommended work mode for most
programs.
Super silent mode
If your computer is not running large programs and you want a silent work environment,
switch your computer to super silent mode. To switch to super silent mode, repeatedly press the
thermal management button until
mode after three seconds.
is highlighted. The computer will switch to super silent
Note: The heat dissipation fan spins at relatively low speeds in super silent mode, and thus dissipates less
heat than in other modes. If large programs are running, the system may lower the voltage of the
CPU (central processing unit) automatically to decrease the heat produced by the CPU.
Consequently, you might experience lower system performance when the computer is running in
super silent mode.
Efficient thermal dissipation mode
If large programs are running, switch your computer to efficient thermal dissipation mode to
allow more efficient thermal dissipation. To switch to efficient thermal dissipation mode,
repeatedly press the thermal management button until
is highlighted.
Performing dust cleaning
Dust tends to accumulate around the heat sink of the computer’s CPU over time, reducing the
dissipation capability of the heat sink. You can reduce the amount of accumulated dust by
performing dust cleaning. To perform dust cleaning, repeatedly press the thermal management
button until
is highlighted. Dust cleaning will start after three seconds.
When dust cleaning is activated, the heat dissipation fan spins at high and low speed
alternatively to allow dust to be discharged. A complete dust cleaning process takes several
minutes to complete. You can cancel the process at any time by switching the computer to
standard, super silent or efficient thermal dissipation mode.
Upon completion, the computer returns to the previous mode when dust cleaning was
activated.
Note: We recommend you perform dust cleaning at least once a month to reduce the amount of dust
accumulation around the heat sink. Place your computer in a clean environment with good
ventilation when performing dust cleaning.
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Chapter 2. Learning the basics
a
b
c
d
e
f
g
Caps lock indicator
Num lock indicator
Hard disk drive indicator
Touchpad indicator
Power status indicator
Battery status indicator
Wireless communication indicator
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Chapter 2. Learning the basics
Securing your computer --------------------------------------------------------------------------------------------
This section provides information about how to help protect your computer from theft and
unauthorized use.
„
Attaching a security lock (not supplied)
You can attach a security lock to your computer to help prevent it from being removed without
your permission. For details on installing the security lock, please refer to the instructions
shipped with the security lock that you have purchased.
Notes:
•
•
Before purchasing any security product, verify that it is compatible with this type of security keyhole.
You are responsible for evaluating, selecting, and implementing the locking devices and security
features. Lenovo offers no comment judgement or warranty regarding the function, quality or
performance of locking devices and security features.
„
Using VeriFace™
VeriFace is a face recognition software which takes a digital snapshot, extracts key features of
your face, and creates a digital map that becomes the system’s “password”.
If you want to activate VeriFace for the first time, click the VeriFace icon on the desktop to
register your facial image.
Notes:
•
•
The face registration and verification works best in an environment with steady and even light.
You can determine whether to use this function when you log on the system.
For more details on VeriFace, see the software help.
„
Using passwords
Using passwords helps prevent your computer from being used by others. Once you set a
password and enable it, a prompt appears on the screen each time you power on the computer.
Enter your password at the prompt. The computer cannot be used unless you enter the correct
password.
Note: This password can be from one to seven alphanumeric characters in any combination.
For details about how to set the password, see the Help to the right of the screen in BIOS setup
utility.
Note: To enter BIOS setup utility, press F2 when the Lenovo logo appears on the screen while the
computer is starting up.
21
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Chapter 2. Learning the basics
®
AMD Muxless ATI Switchable Graphics Technology
(PowerXpress) ---------------------------------------------------------------------------------------------------------------
AMD PowerXpress Switchable Graphics technology is a mobile-platform feature that applies to
systems equipped with a discrete graphics processor unit (dGPU) and an integrated graphics
processor unit (iGPU), which allows the system to switch between GPUs (graphics processor
units) in order to achieve designed performance or power savings.
Notes:
•
PowerXpress is not supported by all operating systems. Currently, PowerXpress is supported by
Windows 7. If you are using another operating system, such as Windows XP, it may not be possible to
enable PowerXpress.
®
®
•
PowerXpress is not supported by all media players and video compression standards.
22
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Chapter 2. Learning the basics
Switchable Graphics in two modes (on select models) ---------------------------
This model supports Switchable Graphics in two modes:
Mode 1 Select the graphics processor based on application needs
In this mode, the system allocates a graphics processor to some applications automatically.
Alternatively, you can also manually select a graphics processor for your applications.
The default setting of your computer is Mode 1. To switch to Mode 2, please refer to “Switching
between Mode 1 and Mode 2”.
Mode 2 Select the graphics processor manually or based on power source
In this mode, you can select a graphics processor manually or based on the power source status
(AC/DC):
•
High-performance GPU: It is also referred to as the discrete graphics processor unit, which
can provide higher graphics processing and display performance.
•
Power-Saving GPU: It is also referred to as the integrated graphics processor unit, which can
enable a longer running time of the battery.
Switch between the two graphics processors as follows:
1
2
3
4
Start your computer under the Windows 7 operating system.
Click Start → All Programs → Catalyst Control Center, and run the CCC.
Click Power → Switchable Graphics on the Catalyst Control Center setting page.
On the Switchable Graphics page, the currently active GPU is displayed under the current
active graphics processing unit. You can click High-performance GPU or Power-Saving
GPU under Choose a Graphics Processing Unit to switch the graphics processor.
Switching between Mode 1 and Mode 2
Switch between the two modes as follows:
1
2
3
Start your computer under the Windows 7 operating system.
Click Start → All Programs → Catalyst Control Center, and run the CCC.
On the Catalyst Control Center setting page, click Power → Switchable Graphics Method,
choose Select the graphics processor manually or based on power source, and click Apply.
4
5
On the Switchable Graphics dialog box that appears, click Change to switch between the
two modes.
On the contrary, you can switch back to Mode 1 from Mode 2.
Note: It may take several seconds to switch between Mode 1 and Mode 2.
Prior to switching between the two modes or manual switching between the two GPUs, it is
recommended that you close any running applications.
Under the Windows XP or Windows Vista operating system, none of the configurations supports
switching between graphics processors, and they can work only under the mode of integrated GPU.
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Chapter 3. Connecting to the Internet
As a global network, the Internet connects computers worldwide, providing services such as
e-mailing, information searching, electronic commerce, Web browsing and entertainment.
You can connect the computer to the Internet in the following ways:
Wired connection: use physical wiring to connect.
Wireless network technology: connect without wiring.
Wired connection----------------------------------------------------------------------------------------------------------
Wired connections are a reliable and safe way to connect the computer to the Internet.
Cable
Cable Internet services use a cable modem connected to the
residential cable TV line.
DSL
DSL is a family of related technologies that bring high-speed
network access to homes and small businesses over ordinary
telephone lines.
„
Hardware connection
Cable
DSL
TV cable
Telephone line
Splitter *
Splitter *
*
*
Cable modem *
DSL modem *
Y471A
Y471A
*
*
* Not supplied.
Note: The above diagrams are for reference only. Actual connection method may vary.
„
Software configuration
Consult your Internet Service Provider (ISP) for details on how to configure your computer.
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Chapter 3. Connecting to the Internet
Wireless connection-----------------------------------------------------------------------------------------------------
Wireless connections provide mobile access to the Internet, allowing you to stay online
anywhere the wireless signal covers.
Divided by the signal scales, wireless connection to the Internet can be built based on the
following standards.
Wi-Fi
Wi-Fi networks cover a small physical area, like a home, office,
or small group of buildings. An access point is necessary for the
connection.
WiMAX
WiMAX networks connect several Wireless LAN systems to
cover a metropolitan area, providing high-speed broadband
access without the need for cables.
Note: Your computer may not support all wireless connection methods.
„
Using Wi-Fi/WiMAX
Enabling wireless connection
To enable wireless communications, do the following:
1
2
Slide the integrated wireless device switch from
to
.
Press Fn + F5 to make configuration.
Hardware connection
Access point *
Y471A
Wi-Fi/WiMAX network
* Not supplied
Software configuration
Consult your Internet Service Provider (ISP) and search Windows Help and Support Center for
details on how to configure your computer.
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Chapter 4. OneKey Rescue system
OneKey Rescue system --------------------------------------------------------------------------------------------
„
„
„
Introduction
The Lenovo OneKey Rescue system is an easy-to-use application that can be used to back up the
data on your system partition (C drive) for easy restore when required. You can run Lenovo
OneKey Recovery under the Windows operating system, and the OneKey Rescue system
without starting the Windows operating system.
Attention:
ꢀ
In order to utilize the features of the OneKey Rescue system, your hard disk already includes a
hidden partition by default to store the system image file and OneKey Rescue system program
files. This default partition is hidden for security reasons and is the reason the available disk
space is less than it claims. The exact available hard disk space depends on the file size of the
mirror image file (based on the size of operating system and preinstalled software).
Using Lenovo OneKey Recovery (within Windows operating system)
In Windows operating system, double click the OneKey Recovery system Icon on the desktop to
launch Lenovo OneKey Recovery.
Within the program, you can back up the system partition on the hard disk drive, other storage
devices, or by creating recovery discs.
Notes:
•
The backup process and creation of recovery discs may take some time, connect the AC adapter and
battery pack to your computer.
•
•
After the recovery discs are burned, please number them so that you can use them in the correct order.
Computers without an integrated optical drive support the creation of recovery discs; however an
appropriate external optical drive is needed to physically create the recovery discs.
For more instructions, see the Help file of Lenovo OneKey Recovery.
Using Lenovo OneKey Rescue system (without Windows operating system)
In the event that the operating system cannot be loaded, follow the steps below to access
OneKey Rescue system.
• Shut down your computer.
• Press the
key to launch OneKey Rescue system.
Within the program, you can choose to restore your system partition to the original factory
status, or to a previously generated backup.
Note: The recovery process is irreversible. Make sure to back up any critical data before using the recovery
feature.
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Chapter 4. OneKey Rescue system
„
Creating a recovery disc(s)
Your computer does not ship with a recovery disc. You can use Lenovo OneKey Recovery
system to create a recovery disc(s), which can be used to start and restore your computer in case
of a system failure.
To create a recovery disc(s):
• Insert a recordable disc into the optical drive on your computer.
Note: If your computer does not come with an integrated optical drive or if the integrated optical drive
does not support disc creating, connect an appropriate external optical drive to your computer.
• In Windows, press the OneKey Rescue system button to launch Lenovo OneKey Recovery
system.
Y471A
• On the main screen, click Create Recovery Disc.
• Choose the type of recovery disc(s). You can create three types of recovery disc(s): recovery
disc(s) with existing backup image, recovery disc(s) from the current system partition, and
factory default recovery disc(s). Select the type of recovery disc you want to create and follow
the on-screen instructions.
• Insert additional recordable disc(s) when prompted.
Notes:
•
The estimated number of discs needed will be displayed before the process of creating the recovery
disc(s) begins. To minimize the number of discs needed, use recordable DVDs as the media. Also make
sure your optical drive is compatible with the disc intended for use.
•
After recovery disc creation, number the discs appropriately for use in their correct order. The first
disc created will be used to start the computer in the case of a system failure.
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Chapter 5. Troubleshooting
Frequently asked questions -----------------------------------------------------------------------------------
This section lists frequently asked questions and tells where you can find detailed answers. For details
about each publication included in the package with your computer, see Lenovo IdeaPad Y471A Setup
Poster.
What safety precautions should I follow when using my computer?
See “Chapter 1. Important safety information” of Lenovo Safety and General Information Guide.
How can I prevent problems with my computer?
See “Chapter 2. Use and care Information” of Lenovo Safety and General Information Guide.
What are the main hardware features of my computer?
More information can be found in Chapter 1 and 2.
Where can I find the detailed specifications for my computer?
I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory,
or the keyboard.
See “Appendix. CRU instructions” on page 34 of this guide.
Where are the recovery discs?
Your computer did not come with a recovery disc. For an explanation of the alternative
How can I contact the customer support center?
See " Chapter 3. Getting help and service" of Lenovo Safety and General Information Guide.
Where can I find warranty information?
For the warranty applicable to your computer, including the warranty period and type of
warranty service, see the Lenovo limited warranty flyer that came with your computer.
How can I install the device drivers?
A compatible device driver is a requirement to ensure correct operation and performance of
each component in your computer. If your computer is pre-installed with an operating
system, Lenovo provides all drivers that you need in your hard disk.
What can I do if the backup process fails?
If you can start the backup feature without a problem, but it fails during the backup process,
please try the following steps:
1
2
Close other applications, then restart the backup process.
Check if the destination media is damaged, try to select another path and then try again.
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Chapter 5. Troubleshooting
When do I need to restore the system to the factory status?
You can use this feature when your system fails or you need to re-install your operating
system. This will restore your computer back to the initial status when you first booted up
your computer after receiving it from the store. If there is critical data on your current
partition, back it up before you run this recovery feature.
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Chapter 5. Troubleshooting
Troubleshooting-------------------------------------------------------------------------------------------------------------
If you do not find your problem here, see Chapter 2. The following section only describes problems
that might negate the need to refer to the more comprehensive information in Chapter 2.
Display problems
When I turn on the computer,
nothing appears on the screen.
•
If the screen is blank, make sure that:
- The battery is installed correctly.
- The AC adapter is connected to the computer and the power cord
is plugged into a working electrical outlet.
- The computer power is on. (Press the power button again for
confirmation.)
- The memory is installed correctly.
If these items are properly set, and the screen remains blank, have
the computer serviced.
•
•
When I turn on the computer, only a
white cursor appears on a blank
screen.
Restore backed-up files to your Windows environment or the entire
contents of your hard disk to the original factory contents using
OneKey Recovery. If you still see only the cursor on the screen, have
the computer serviced.
My screen goes blank while the
computer is on.
•
•
Your screen saver or power management may be enabled. Do one of
the following to exit from the screen saver or to resume from sleep or
hibernation mode:
- Touch the touchpad.
- Press any key on the keyboard.
- Press the power button.
Press Fn + F2 to confirm whether the LCD screen has been turned
off.
A Password problem
I forgot my password.
•
•
If you forget your user password, you must take your computer to a
Lenovo authorized servicer or a marketing representative to have
the password changed.
If you forget your HDD password, a Lenovo authorized servicer
cannot reset your password or recover data from the hard disk. You
must take your computer to a Lenovo authorized servicer or a
marketing representative to have the hard disk drive replaced. Proof
of purchase is required, and a fee will be charged for parts and
service.
•
•
If you forget your supervisor password, a Lenovo authorized
servicer cannot reset your password. You must take your computer
to a Lenovo authorized servicer or a marketing representative to
have the system board replaced. Proof of purchase is required, and a
fee will be charged for parts and service.
Keyboard problems
A number appears when you enter
a letter.
The numeric lock function is on. To disable it, press Fn + F8.
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Chapter 5. Troubleshooting
Sleep or hibernation problems
The critical low-battery error
message appears, and the
computer immediately turns off.
•
•
The battery power is getting low. Connect the AC adapter to the
computer, or replace the battery with a fully charged one.
The computer enters sleep mode
immediately after Power-on self-test
(POST).
Make sure that:
- The battery is charged.
- The operating temperature is within the acceptable range. See
“Chapter 2. Use and care Information” of Lenovo Safety and General
Information Guide.
Note: If the battery is charged and the temperature is within range, have the computer serviced.
The computer does not return from
sleep mode and the computer does
not work.
•
If the computer does not return from sleep mode, it may have
entered hibernation mode automatically because the battery is
depleted. Check the power indicator.
If your computer is in sleep mode, connect the AC adapter to the
computer, then press any key or the power button.
If your computer is in hibernation mode or power-off state, connect
the AC adapter to the computer, then press the power button to
resume operation.
•
•
Note: If the system still does not return from sleep mode, your system has stopped responding, and you
cannot turn off the computer; reset the computer. Unsaved data may be lost. To reset the computer, press
and hold the power button for 4 seconds or more. If the computer is still not reset, remove the AC
adapter and the battery.
Computer screen problems
The screen is blank.
•
Do the following:
- If you are using the AC adapter, or using the battery, and the
battery status indicator is on, press Fn + ↑ to make the screen
brighter.
- If the power indicator is in blinking, press the power button to
resume from the sleep mode.
- If the problem persist, follow the solution in the following problem
“The screen is unreadable or distorted.”
- Press Fn + F2 to confirm whether the LCD screen has been turned
off.
The screen is unreadable or
distorted.
•
•
Make sure that:
- The display device driver is installed correctly.
- The screen resolution and color quality are correctly set.
- The monitor type is correct.
Incorrect characters appear on the
screen.
Did you install the operating system or application program
correctly? If they are installed and configured correctly, have the
computer serviced.
Sound problems
No sound can be heard from the
speaker even when the volume is
turned up.
•
Make sure that:
- The Mute function is off.
- The headphone jack is not used.
- Speakers are selected as the playback device.
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Chapter 5. Troubleshooting
Battery problems
Your computer shuts down before
the battery status indicator shows
empty.
•
Discharge and recharge the battery.
-or-
Your computer operates after the
battery status indicator shows
empty.
The operating time for a fully
charged battery is short.
•
•
The computer does not operate with
a fully charged battery.
The surge protector in the battery might be active. Turn off the
computer for one minute to reset the protector; then turn on the
computer again.
The battery does not charge.
•
•
A hard disk drive problem
The hard disk drive does not work.
In the Boot menu in BIOS setup utility, make sure that the hard disk
drive is included in the Boot Device Priority correctly.
A startup problem
The Microsoft® Windows operating
system does not start.
•
Use the OneKey Rescue system to help solve or identify your
problem. For details about OneKey Rescue system, see “Chapter 4.
OneKey Rescue system problems
Backup cannot be made.
•
•
You are not currently using a Windows operating system.
There is not enough space to store the backed up data. You will need
to free more hard disk space on your system partition (C drive).
Fail to restore system partition to
factory default.
•
The system partition, such as the partition size or the drive capacity
of C, has been modified.
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Chapter 5. Troubleshooting
Other problems
Your computer does not respond.
•
•
To turn off your computer, press and hold the power button for 4
seconds or more. If the computer still does not respond, remove the
AC adapter and the battery.
Your computer might lock when it enters sleep mode during a
communication operation. Disable the sleep timer when you are
working on the network.
The computer does not start from a
device you want.
•
•
•
See the Boot menu of the BIOS setup utility. Make sure that the Boot
Device Priority in the BIOS setup utility is set so that the computer
starts from the device you want.
Also make sure that the device from which the computer starts is
enabled. In the Boot menu in the BIOS setup utility, make sure that
the device is included in the Boot Device Priority list.
Press F12 when the Lenovo logo appears on the screen while the
computer is starting up to select the device you want the computer
starts from.
The connected external device does
not work.
•
•
Do not connect or disconnect any external device cables other than
USB while the computer power is on; otherwise, you might damage
your computer.
When using a high power consumption external devices such as an
external USB optical disk drive, use external device power adapter.
Otherwise, the device may not be recognized, or system shut down
may result.
For more technical support, please visit consumer product website
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Appendix. CRU instructions
Replacing the battery ---------------------------------------------------------------------------------------------------
Note: Use only the battery provided by Lenovo. Any other battery could ignite or explode.
To replace the battery, do the following:
1
Turn off the computer, or enter hibernation mode. Disconnect the AC adapter and all cables
from the computer.
2
3
Close the computer display, and turn the computer over.
Unlock the manual battery latch
. Holding the spring-loaded battery latch in the
a
unlocked position
, remove the battery pack in the direction shown by the arrow
.
b
c
1
b
c
a
4
5
6
Install a fully charged battery.
Slide the manual battery latch to the locked position.
Turn the computer over again. Connect the AC adapter and the cables to the computer
again.
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Appendix. CRU instructions
Replacing the hard disk drive ----------------------------------------------------------------------------------
You can increase the storage capacity of your computer by replacing the hard disk drive with
one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo
marketing representative.
Notes:
•
Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard
disk drive were not designed for frequent changes, or drive swapping.
•
The preinstalled software are not included on an optional hard disk drive.
Handling a hard disk drive
•
Do not drop the drive or subject it to physical shocks. Put the drive on a material, such as
soft cloth, that absorbs the physical shock.
•
•
Do not apply pressure to the cover of the drive.
Do not touch the connector.
The drive is very sensitive. Incorrect handling can cause damage and permanent loss of data on
the hard disk. Before removing the hard disk drive, make a backup copy of all the information
on the hard disk, and then turn the computer off. Never remove the drive while the system is
operating, in sleep mode, or in hibernation mode.
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Appendix. CRU instructions
To replace the hard disk drive, do the following:
1
2
3
4
Turn off the computer; then disconnect the AC adapter and all cables from the computer.
Close the computer display, and then turn the computer over.
Remove the battery pack.
Remove the Hard disk drive (HDD)/Memory/Mini PCI Express Card slot compartment
cover.
a. Loosen the screws that secure the compartment cover
.
a
b. Remove the compartment cover
.
b
a
b
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Appendix. CRU instructions
c
5
Remove the frame fixing screws
.
c
c
6
Pull the tab in the direction shown by arrow
.
d
d
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Appendix. CRU instructions
7
Take out the hard disk drive secured in a metal frame
.
e
e
8
9
0
Remove the screws and detach the metal frame from the hard disk drive.
Attach the metal frame to a new hard disk drive and tighten the screws.
Put the hard disk drive gently into the hard disk drive bay with the tab facing upwards and
the connectors facing each other; then push it firmly into space.
A
B
C
D
Reinstall the frame fixing screws.
Reinstall the compartment cover and tighten the screws.
Reinstall the battery pack.
Turn the computer over again. Connect the AC adapter and the cables to the computer
again.
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Appendix. CRU instructions
Replacing memory---------------------------------------------------------------------------------------------------------
You can increase the amount of memory in your computer by installing a double-data-rate three
synchronous dynamic random access memory (DDR3 SDRAM)-available as an option-in the
memory slot of your computer. DDR3 SDRAMs are available in various capacities.
Note: Use only the memory types supported by your computer. If you incorrectly install optional memory,
or install an unsupported memory type, a warning beep will sound when you try to start the
computer.
To install a DDR3 SDRAM, do the following:
1
Touch a metal table or a grounded metal object to reduce any static electricity in your body,
which could damage the DDR3 SDRAM. Do not touch the contact edge of the DDR3
SDRAM.
2
3
4
5
Turn off the computer. Disconnect the AC adapter and all cables from the computer.
Close the computer display, and turn the computer over.
Remove the battery pack.
Remove the Hard disk drive (HDD)/Memory/Mini PCI Express Card slot compartment
cover.
a. Loosen the screws that secure the compartment cover
.
a
b. Remove the compartment cover
.
b
a
b
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Appendix. CRU instructions
6
If two DDR3 SDRAMs are already installed in the memory slot, remove one of them to
make room for the new one by pressing out on the latches on both edges of the socket at the
same time. Be sure to save the old DDR3 SDRAM for future use.
a
a
b
7
8
Align the notch of the DDR3 SDRAM with the protrusion of the socket and gently insert the
DDR3 SDRAM into the socket at a 30-45° angle.
Push the DDR3 SDRAM inward toward the socket until the latches on both edges of the
socket are pushed into the closed position.
b
a
9
0
A
Reinstall the compartment cover and tighten the screws.
Reinstall the battery pack.
Turn the computer over again. Connect the AC adapter and the cables to the computer
again.
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Appendix. CRU instructions
Note: If only one DDR3 SDRAM is used on the computer you are servicing, the card must be installed in
SLOT-0 ( : lower slot), but not in SLOT-1 ( : upper slot).
To make sure that the DDR3 SDRAM is installed correctly, do as follows:
1
2
Turn the computer on.
Hold F2 during startup. The BIOS setup utility screen opens. The System Memory item
shows the total amount of memory installed in your computer.
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Appendix. CRU instructions
Removing the optical drive----------------------------------------------------------------------------------------
To remove the optical drive, do the following:
1
Remove the Hard disk drive (HDD)/Memory/Mini PCI Express Card slot compartment
cover.
a
2
3
Remove the screw shown in the illustration
Gently pull the optical drive out
.
.
b
b
a
The following table provides a list of CRUs (Customer Replaceable Units) for your computer,
and informs you of where to find replacement instructions.
Setup Poster
User Guide
AC adapter
O
O
O
Power cord for AC adapter
Battery
O
O
O
O
O
Bottom access doors
Hard disk drive
Memory
Optical drive
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Trademarks
The following terms are trademarks or registered trademarks of Lenovo in the United States, other
countries, or both.
Lenovo
IdeaPad
OneKey
VeriFace
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other
countries, or both.
AMD and PowerXpress are trademarks of Advanced Micro Devices, Inc.
is a trademark of SRS Labs, Inc.
Premium Surround Sound technology is incorporated under license from SRS Labs, Inc.
SRS Premium Surround Sound™ provides the ultimate audio experience for music, movies and
games on the PC.
Other company, products, or service names may be trademarks or service marks of others.
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