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Environmental information
• The Kodak i3200/i3400 Scanner is designed to meet worldwide environmental requirements.
• Guidelines are available for the disposal of consumable items that are replaced during maintenance or service; follow local
regulations or contact Kodak locally for more information.
• The product packaging is recyclable.
•
Kodak i3200/i3400 Scanners are Energy Star compliant and shipped from the factory with the default time set to 15 minutes.
European Union
This symbol indicates that when the last user wishes to discard this product, it must be sent to appropriate
go/recycle for additional information on the collection and recovery programs available for this product.
according to article 59(1) of Regulation (EC) No. 1907/2006 (REACH).
Acoustic emission
Maschinenlärminformationsverordnung – 3, GSGV
Der arbeitsplatzbezogene Emissionswert beträgt <70 dB(A).
[Machine Noise Information Ordinance — 3, GSGV
The operator-position noise emission value is <70 dB(A).]
EMC statements
United States: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part
15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for additional suggestions.
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to
operate the equipment. Where shielded interface cables have been provided with the product or specified additional
components or accessories elsewhere defined to be used with the installation of the product, they must be used in order to
ensure compliance with FCC regulation.
Korea: As this equipment has obtained EMC registration for household use, it can be used in an area including residential
areas.
Japan: This is a Class B product based on the standard of the Voluntary Control Council for interference by information
Technology Equipment (VCCI). If this is used near a radio or television receiver in a domestic environment, it may cause radio
interference. Install and use the equipment according to the instruction manual.
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OVERVIEW
1-1
2-1
3-1
4-1
5-1
6-1
INSTALLATION/FIRST SCAN
SCANNER ADJUSTMENTS
DOCUMENT PRINTING
MAINTENANCE
TROUBLESHOOTING
APPENDICIES
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1 Overview
Contents
Supporting documentation .........................................................................1-1
Accessories................................................................................................1-2
What’s in the box........................................................................................1-2
Scanner components .................................................................................1-3
The Kodak i3200 and i3400 Scanners are desktop duplex color scanners that
scan up to 50 pages per minute (i3200 Scanner) and 80 pages per minute
(i3400 Scanner) black and white lettersize documents at 200 dpi in landscape
orientation.
This User’s Guide provides information and procedures for using and
maintaining the Kodak i3200 and i3400 Scanners.
Supporting
In addition to this User’s Guide, the following documentation is also available:
documentation
• Installation Guide/First Scan — provides a step-by-step procedure for
installing the scanner and making your first scan.
• Scanner Setup Guides — the TWAIN Datasource and ISIS Driver are
included with the Kodak i3200 and i3400 Scanners. Each Scanner Setup
Guide explains how to use basic image processing features and both guides
are provided on the Installation CD in PDF format. You can also download
these guides from the website.
• Smart Touch User’s Guide — provides information and procedures on how
to use Smart Touch functionality. This guide is provided on the Installation
CD in PDF format. You can also download this guide from the website.
• Reference Guide — provides easy visual steps for cleaning your scanner.
Keep this guide close to the scanner so you can use it as an easy reference.
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Accessories
Kodak Printer Accessory for the i2900/i3000 Series Scanners — the
Printer Accessory provides an effective way to apply information to the rear
side of the scanned document. It operates at full scanner speed. The printer
can add a date, time, document sequential counter and custom messages. All
printer controls and functions are accessible through the TWAIN Datasource or
ISIS Driver. CAT No.132 4391
Kodak A3 Flatbed Accessory — the Kodak A3 Flatbed adds scanning
capability for exception documents up to 11 x 17-inch (A3) size paper to your
Kodak i2900 Scanner. CAT No. 189 4351
What’s in the box
Before you begin open the box and check the contents:
• Kodak i3200 or i3400 Scanner
• USB 2.0 cable
• AC power cord bundle
• Welcome Folio which includes:
- Installation CD
- Application CDs
- Warranty/Registration sheets
- Printed User’s Guide, English
- Printed Reference Guide (multi-languages)
- Printed Installation Guide/First Scan
- Sample Cleaning Kit
- Service & Support Contact Information sheets
- Miscellaneous flyers
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Scanner components
Front view
2
1
6
3
5
4
1
Output tray extender — can be opened to accommodate documents up
to 14 inches / 35.6 cm.
2
3
Gap release — turn the dial vertically to adjust the space between the
feed module and separation module for documents that require special
handling.
Input tray extender — pull this extender out to accommodate documents
longer than 14 inches / 35.6 cm.
2
4
5
6
Input tray— holds up to 250 documents (20 lb. / 75 g/m ) for scanning.
The input tray can be folded up when it is not in use.
Side guides — slide these guides in and out to accommodate the size of
the documents you are scanning.
Scroll buttons — press the Up or Down scroll buttons to scroll through
predefined functions or applications for scanning.
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12
11
10
9
7
8
7
Start/Resume/Pause buttons — press to start (>) scanning, resume (/)
scanning or pause (II) to temporarily stop scanning. Also includes a green
LED indicating scanner status (i.e., power is on and ready to scan) and a
red LED indicating scanner status (not ready or a possible error condition;
i.e., a document jam).
8
9
Power button — press to turn the scanner on or press and hold for one
second to put the scanner into power saver mode. When you hold the
power button for longer than a few seconds the scanner will turn off.
Stop button — stops scanning.
10 Operator Control Panel — displays 1 - 9. These numbers correspond to
a predefined function. U or E is displayed if an error is encountered. See
Chapter 6 for more information.
11 Scanner cover release latch — pull the release latch to open the
scanner cover.
12 Output tray — collects the scanned documents.
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Optional Printer
Accessory: Printer access
view
The illustration below shows the operating components of the printer. For
installation instructions, see the instructions that were packed with your Kodak
Printer Accessory for the i2900/i3000 Series Scanners.
3
2
4
1
1
Printer cable — this cable connects directly to the scanner to allow
communication to the printer.
2
3
4
Print positions — 9 print positions are available.
Printer carrier/cartridge — allows rear printing on scanned documents.
Print location screw — remove this screw if you want to use 11 print
positions. If you leave the screw in place, only 9 print positions will be
available.
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Inside view
When you pull the scanner cover release latch forward, the following internal
components are visible.
1
2
3
4
5
6
1
2
Feed module — provides smooth document feeding and separation of
various sizes, thicknesses and textures of documents.
Sensor — used to detect multifeeds and transport errors. Kodak's
Intelligent Document Protection feature helps protect your documents
from being damaged. Refer to the Scanning Setup Guides for more
information about this feature.
3
4
5
6
Imaging guides — keep imaging guides clean to obtain optimum image
quality.
Front Transport Roller / Rollers — provides smooth transport of
documents through the scanner.
Paper Present sensor — detects the presence of documents in the input
tray.
Separation module and pre-separation pad — provides smooth
document feeding and separation of various sizes, thicknesses and
textures of documents.
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Rear view
1
7
2
6
5
4
3
1
Printer port — allows connection from the Kodak Printer Accessory to
the scanner.
2
3
4
USB port — connects the scanner to the PC.
Power port— connects the adapter power cord to the scanner.
Back panel — removable to allow you to attach the Kodak Printer
Accessory.
5
6
Rear document exit — allows you to exit exception documents from the
rear of the scanner.
Rear document exit toggle — toggle this switch to enable the straight-
through paper path option of the scanner which will allow exception
documents to exit through the rear document exit.
7
Security lock port — connects a security lock to the scanner. You can
purchase a standard security lock at an office supply store. Refer to the
instructions provided with the security lock for installation procedures.
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2 Installation/First Scan
Contents
Setup..........................................................................................................2-1
Install software.......................................................................................2-1
Connect scanner ...................................................................................2-2
Scanning................................................................................................2-3
Power saver mode and turning the scanner off .........................................2-5
Setup
This section provides detailed information supporting the Installation Guide/
First Scan that is provided with your scanner. Follow these steps in the order
they are provided to install your scanner.
NOTES:
• If you have already performed all of the steps in the Installation Guide/First
Scan, skip this section.
• When positioning the scanner, be sure to provide adequate clearance at the
back of the scanner if you will be using the rear document exit or the Kodak
Printer Accessory.
1. Insert the Kodak i3000 Scanner Installation CD in the CD-ROM drive. The
Install software
installation program starts automatically.
2. Select Install Scanner Software.
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NOTES:
• If the CD does not start automatically, open the My Computer icon on
your desktop. Double-click the icon indicating your CD-ROM drive, then
double-click on setup.exe.
• If the message Portions of this application are already installed is
displayed, click Yes to continue the installation process. Any previously
installed Kodak Scanner software that is shared with this scanner will be
updated.
3. Click Next when the Welcome screen is displayed.
4. Click I Agree after you have read and agreed with the terms of the
Software License Agreement. The installation will start and several
progress screens will be displayed.
5. Click Finish when the installation is complete.
6. Remove the Installation CD from the CD-ROM drive.
When the drivers have been installed, connect the power cord and USB cable
to the scanner. Refer to the illustration below for making proper connections.
Make sure the power outlet is located within 5 feet / 1.52 meters of the scanner
and is easily accessible.
Connect scanner
1. Select the appropriate AC power cord for your region from the supply of
power cords packed with your scanner.
2. Plug the output power cord into the power port on the scanner. Be sure it is
securely attached.
3. Plug the other end of the power cord into the wall outlet.
4. Attach the USB cable to the scanner USB port.
5. Attach the other end of the USB cable to the proper USB port on your PC.
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• Press the Power button.
When you turn on the scanner, the input tray will open if it is not already
opened and the green indicator on the Start/Resume/Pause button will flash
as the scanner goes through a series of self tests.
The scanner takes less than 15 seconds to complete the power-up sequence
and be ready to scan.
When the installation process is complete and ready to scan, the green LED
on the Start/Resume/Pause button will stop flashing and remain constant and
the number 1 will be displayed in the operator control panel. If something other
than a number is displayed (e.g., 0, E or U), see the section entitled, “LED
error codes” in Chapter 6 for an explanation of these codes.
Getting your scanner ready
Scanning
1. Be sure the scanner is on and ready to scan (Start/Resume/Pause button
LED is green and constant) and the Smart Touch scanner icon is ready in
your system tray.
Scanner ready
NOTES:
• Smart Touch allows you to quickly and easily perform common
scanning tasks. Nine different tasks can be assigned and performed.
• When the scanner is not is use, the input tray can be folded up against
the scanner. Be sure that the input tray is lowered when scanning.
2. Adjust the side guides on the input tray to meet your scanning needs. See
the section entitled, “Adjusting the input tray” in Chapter 3.
3. Select your scanning application. The scanner comes with Smart Touch
functionality and Kodak Capture Desktop Software. For more information,
see Chapter 3.
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Getting your documents ready to scan
• Standard paper size documents feed easily through the scanner. When
organizing your documents for scanning, stack the documents so the lead
edges are aligned and centered in the input tray. This allows the feeder to
introduce documents into the scanner one at a time.
• Remove all staples and paper clips before scanning. Staples and paper clips
on documents may damage the scanner and documents.
• All inks and correction fluids on the paper must be dry before scanning is
started.
• Torn, damaged or crushed pages can be transported successfully through
the scanner. However, no scanner can transport every possible type of
damaged paper. If in doubt about whether a specific damaged document
can be transported through the scanner, you can place the document in a
clear protective sleeve and use the rear document exit or use the optional
Kodak Flatbed Accessory. Sleeves should be manually fed, one at a time,
folded edge first, when using the gap release or the rear document exit.
4. Place the documents you want to scan in the input tray. If you are scanning
one-sided documents, be sure the side you want to scan is facing up.
NOTE: Some very thick and/or stiff documents; such as shipping envelopes,
may require the following:
•
•
•
Use of the rear document exit.
Use of the gap release.
Scanning at 300 dpi or more to reduce the scanner transport
speed.
5. When 1 - Color PDF is displayed on the operator control panel, press the
Start/Resume/Pause button.
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When the document has finished scanning, the Save As dialog box will be
displayed.
6. Enter a file name (i.e., My First Scan.pdf) and select a location where you
want to save the file (i.e., on the Desktop) and click Save.
After clicking Save, the document will be displayed for viewing.
NOTE: Smart Touch can be configured to meet your scanning needs. For
more information about Smart Touch, see the Documentation
folder on the CD that came with your scanner.
Your scanner is ready to use.
Power saver mode
and turning the
scanner off
Power saver mode: when the scanner is not in use, you can press the Power
button for one second to put it into power saver mode. By default, after 60
minutes of inactivity, the scanner will automatically enter into power saver
mode.
To activate the scanner from power saver mode, do one of the following:
• press the Up or Down scroll button
• press the Start/Resume/Pause button, or
• put paper in the input tray
Turning off the scanner: press the Power button for more than one second.
By default, if the scanner is in power saver mode for more than 60 minutes, the
scanner will power off. To power the scanner back on, press the Power button.
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3 Scanner Adjustments
Contents
Adjusting the input tray ..............................................................................3-1
Using the rear document exit.....................................................................3-2
Selecting your scanning application ..........................................................3-3
Adjusting the input
tray
You can adjust the input tray to accommodate your scanning needs.
• Adjusting the side guides — the side guides can be moved in or out to
accommodate document size. When adjusting the side guides, place your
hands on the bottom of the side guides, over the slots in the tray to slide the
guides in and out.
• Adjusting the input tray for document length — the input tray extender
has two positions. When you are scanning lettersize or A4 documents in
landscape mode, you do not need to pull out the input tray extender.
- Document lengths up to 14 inches / 35.6 cm — pull the extender out to
the first position.
- Document lengths from 14 to 17 inches / 35.6 to 43.2 cm — pull the
extender out to the full position.
- Document lengths more than 17 inches / 43.2 cm — if you are
scanning documents longer than 17 inches / 43.2 cm, the scanner driver
must be set to accommodate these long documents. Be sure to verify that
the Maximum Length option on the Device-General tab (TWAIN
Datasource) or the Longest Document option on the Scanner tab (ISIS
Driver) is set to longer than the longest document being scanned.
NOTE: Operator assistance may be required for scanning documents
greater than 17 inches / 43.2 cm.
• Document weights — the input elevator is capable of holding the
approximate weight of 250 sheets of plain 20# bond (11 x 17 inch / 27.9 x
43.2 cm) paper.
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Using the rear
document exit
Documents that require special handling (i.e., fragile documents, shipping
envelopes, etc.) can be output using the rear document exit. This exit provides
the straight-through paper path option that allows an exception document to
pass through the transport, thus reducing the possibility of a document jam.
To use the rear document exit, lift the rear document exit lever up.
Use the rear document exit when:
• documents are too stiff (e.g., rigid) to make the turn in the transport and are
jamming (U9 is being displayed on the operator control panel).
• documents are fragile and you do not want to bend them.
• output stacking order is not important.
• scanning directly into the recycle bin when documents are no longer needed
after scanning.
• scanning photographs.
NOTES:
• Be sure to lower the rear document exit lever into it’s original position when
finished.
• Be sure that you have adequate clearance behind the scanner to feed the
document(s) through when using this option.
• When scanning several documents through the rear document exit, the
documents will be output in the reverse scanning order.
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Selecting your
scanning application
Kodak has included two scanning applications with your scanner: Smart Touch
and Kodak Capture Desktop Software.
Smart Touch functionality is your press one button, it does the rest answer to
organizing your digital documents. Now you can, with Smart Touch
functionality, organize documents:
• to your file locations
• as e-mail attachments
• to MS SharePoint Server
• to printers
• to other desktop applications
in a variety of popular file formats: PDF, TIFF, JPEG, RTF, BMP and
searchable PDF. It’s built in ease and productivity with nothing else to buy.
Nine predefined task shortcuts are available for you to use. You can modify
and rename any of the shortcuts to create your own custom tasks. You can
also preview and easily edit images (zoom, pan, rotate, crop, and much more)
before they are sent to their destination.
For more information about Smart Touch, see the Documentation folder on the
Kodak Capture Desktop Software — an intuitive and easy-to-use capture
software application, specifically designed to make processing and sharing
scanned documents easy. With Kodak Capture Desktop Software you’ll
receive “out of the box” production and be able to immediately capture, edit
and output anything from single documents to larger batches in distributed or
departmental environments.
Along with the essentials for easy and productive scanning, Kodak Capture
Desktop Software shares the design and interface of Kodak Capture Pro
Software, which offers many more advanced capabilities for image and data
capture automation.
Through a complete set of icon-based tools and other features, Kodak Capture
Desktop Software offers simplified scanning. Quickly and easily scan to file,
create searchable PDFs or integrate your information into a common location -
such as Microsoft SharePoint.
Kodak Capture Pro Software is also available for use with the Kodak i3000
Many other companies have included support for the Kodak i3000 Series
Scanners in their scanning applications. Contact these companies for
assistance in using these applications.
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4 Document Printing
Contents
Printer specifications..................................................................................4-2
Installing/replacing the ink cartridge...........................................................4-3
Changing print positions ............................................................................4-5
Problem solving .........................................................................................4-6
This chapter provides information for using the Kodak Printer Accessory for
the i2900/i3000 Series Scanners. In order to use the printing option you must
have purchased and installed the Kodak Printer Accessory.
NOTE: See the instructions that came with the Printer Accessory for
procedures on how to install this accessory.
Refer to the Scanning Setup Guide for the TWAIN Datasource or ISIS Driver
on the CD or your scanning application documentation for more information
about enabling printing and setting up print strings.
The Printer Accessory operates at full scanner speed. The printer can add a
date, time, document sequential counter and custom messages.
The print string can be configured to include information that stays the same
for each document; such as batch name or operator and information that may
change for each page scanned; i.e., the document sequential counter.
All printer controls and functions are accessible through the TWAIN
Datasource or ISIS Driver.
NOTES:
• Printing must be enabled and an ink cartridge must be installed before
starting a scan session.
• Clean the scanner’s paper path components daily when using the printer.
• You cannot print on documents that are smaller than 4 inches / 10 cm in
length.
• Printing automatically stops approximately ½-inch / 1.27 cm from the trailing
edge of the document, even if the information has not been completely
printed.
• If you attempt to scan with a job setup that has Printing enabled, and you do
not have an printer installed, a U2 error will be displayed.
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Printer specifications More information about the following specifications can be found in the TWAIN
Datasource or ISIS Driver Scanning Setup Guide.
Characteristic
Description
Maximum lines
1
Maximum characters
Print locations (horizontal)
40 (including spaces)
11 manually set
NOTE: You must remove the Print Location
screw for 11 positions; otherwise
only 9 positions will be available. See
“Changing print positions” for more
information.
Print locations (vertical)
Print orientation
Font size
Set by the scanning application
0 and 90 degrees
Normal, Bold and Extra Bold
NOTE: Not all languages can support a Bold
font based on the complexity of the
characters, such as half-width
Katakana.
Print side
Rear (post-scan)
0.35 in. / 0.89 cm
Minimum printing distance
from document lead edge
Ink cartridge
Black: HP-C6602A
Red: HP-C6602R
Characters per ink cartridge Up to 1,500,000 to 2,000,000 (based on font
size used)
Static fields available
Dynamic fields available
Languages supported
User-specified messages via capture
software application
Up to a nine-digit sequential document
number, date, four-digit time
Any phonetic language. For example: Dutch,
English, French, German, Italian,
Portuguese, Spanish, Japanese (half-width
Katakana)
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Installing/replacing
the ink cartridge
CAUTION: Do not adjust or service the printer during scanning.
You must install the ink cartridge before using the printer. Refer to the section
entitled, “Supplies and consumables” in Chapter 5 for ordering information.
After initial installation, replace the ink cartridge when:
• printed characters appear light or uneven
• missing characters or inconsistent character quality are evident
• cleaning has not improved the overall print quality
IMPORTANT: Dispose the empty ink cartridge in accordance with all federal,
state and local laws.
1. Open the printer door.
2. Open the ink cartridge package and remove the tab from the new ink
cartridge.
3. If the printer carrier is not in the “load” position, rotate it to the “load” posi-
tion.
Load position
Printing position
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4. Insert the ink cartridge into the printer carrier as shown.
5. Press the green release tab and rotate the printer carrier to the “printing”
position.
6. Slide the printer carrier into the desired print position. See the section
entitled, “Changing print positions” later in this chapter.
7. Close the printer door.
NOTE: If the printer door will not close, verify that the printer carrier is in
the “printing” position.
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Changing print
positions
You will need to remove the printing location screw if you want to use 11 print
positions. If you leave the screw in place, only 9 print positions will be
available.
The horizontal print position must be changed manually.
1. Open the printer door.
2. Slide the printer carrier to the desired printing position.
IMPORTANT: When changing print positions, it is important to verify that
the printer carrier is securely in a printing (detent) position.
When you slide the printer carrier into a printing position,
you will be able to feel the printer carrier click into place.
3. Close the printer door.
NOTE: The print location indicators at the edge of the transport can be
used as a guide to verify your horizontal print position.
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Problem solving
Use the list below as a guide to check possible solutions to problems you may
encounter when using the printer.
Problem
Possible Solution
• Be sure the ink cartridge is not empty.
Print quality is poor or inconsistent
• Be sure the ink cartridge is properly installed.
• Be sure the ink cartridge is in the correct position for printing.
• Verify that the printer has been enabled in the scanning application and
that the expected print string has been specified.
• Verify that all printer connectors are securely fastened and that the
printer cable is securely attached.
• Clean the print head (see “Printing problems when starting up due to
dry print head” below).
Printing problems when starting up Remove the ink cartridge from the printer carrier and using a damp cloth
due to dry print head
or swab, dab (do not wipe) the ink jets on the ink cartridge, replace the
ink cartridge and try again.
• Be sure that printing is enabled in the scanning application.
• Check to be sure that the ink cartridge/printer carrier is secure and in
the desired print position.
Not printing
• Be sure the tape is removed from the print head.
• Printer Accessory or ink cartridge is not installed.
U2 is displayed in the operator
control panel when trying to print
• Verify that the printer carrier is securely in a print position (see the
section entitled, “Changing print positions” earlier in this chapter).
Ink is being sprayed on the back of
the scanner
• Verify that the printer carrier is in the “printing” position.
Printer door will not close
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5 Maintenance
Contents
Cleaning tools and materials......................................................................5-2
Opening the scanner cover........................................................................5-2
Cleaning procedures..................................................................................5-3
Cleaning the rollers...............................................................................5-4
Cleaning the separation roller tires .......................................................5-4
Cleaning the feed module tires .............................................................5-5
Cleaning the background strip(s)..........................................................5-5
Cleaning the imaging guides.................................................................5-5
Running a transport cleaning sheet ......................................................5-6
Final cleaning steps ..............................................................................5-6
Replacement procedures ..........................................................................5-7
Replacing the feed module or feed module tires...................................5-7
Replacing the separation roller or separation roller tires.......................5-9
Replacing the front transport roller......................................................5-10
Replacing the pre-separation pad....................................................... 5-11
Replacing the background strip(s) ...................................................... 5-11
Supplies and consumables .....................................................................5-12
This chapter describes the required cleaning and maintenance procedures for
the Kodak i3200/i3400 Scanner. The frequency of these procedures will vary
with different scanning environments, paper types and image processing
requirements. High volumes of scanning will demand more frequent cleaning
of the scanner and more frequent replacement of consumables. Years of
Kodak’s production scanning experience proves that properly cleaning and
maintaining your scanner will result in scanning more paper in less time with
less issues. A properly maintained Kodak i3200/i3400 Scanner will provide
years of trouble-free operation.
Scanner consumables (tires, pre-separation pads, etc.) and cleaning supplies
are available from resellers, web merchants and from the Kodak on-line store
(http:/scannerstore.kodak.com). Consumables are sold in kits of various sizes.
The kits contain the proper mix of tires, rollers, and pre-separation pads so you
can easily replace them at the recommended rate. For example, only replacing
the tires and never replacing the separation roller will eventually minimize
scanner performance. Replacing the consumables at the recommended
frequency will ensure the best performance.
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Cleaning tools and
materials
Use only these cleaning tools and materials when performing routine
maintenance on your scanner. Use of any other cleaning materials could
damage your scanner.
•
•
•
•
Kodak Digital Science Transport Cleaning Sheets
Kodak Digital Science Roller Cleaning Pads
Staticide wipes for Kodak Scanners
A vacuum cleaner and tools
Opening the scanner
cover
1. Power down the scanner.
2. Remove any documents from the input tray, output tray and transport.
3. Pull the scanner cover release latch forward. The scanner cover will open
partially. Raise the cover up to fully open the cover for access to the
internal components.
4. When finished cleaning the scanner or replacing a consumable, close the
scanner cover with both hands.
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Cleaning procedures
Cleaning your scanner and performing preventative maintenance on a regular
basis is required to ensure the best possible image quality.
Some document types generate more paper dust and debris and may require
more frequent cleaning.
Before cleaning your scanner or replacing consumables, review the following
information:
•
Some debris from the rubber tires on the feed module and separation roller
is normal. Tire debris does not always mean that the tires are worn or
damaged. After cleaning, inspect the tires for wear and replace the
separation roller or feed module if necessary.
•
•
When cleaning rollers/tires, allow the rollers/tires to dry completely before
scanning.
Use only the recommended cleaning supplies. Using unapproved cleaning
fluids or solvents may damage the rubber tires.
•
•
Do not use cleaners in confined areas, use with adequate ventilation.
Do not use cleaners on hot surfaces. Allow surfaces to cool to ambient
temperature before cleaning.
•
Do not use canned/compressed air. Use of compressed air may cause
dust to be forced into the scanner’s imaging system and lodge in an area
that causes image quality issues and cannot be cleaned without removing
the camera.
•
•
Do not use flammable compressed aerosols on or around the scanner.
In addition to the recommended cleaning supplies, you may use a vacuum
cleaner to remove debris from the scanner.
•
Staticide wipes contain isopropanol which can cause eye irritation and dry
skin. Wash your hands with soap and water after performing maintenance
procedures. Refer to the Material Data Safety Sheet (MSDS) for more
information. The MSDS is available on the Kodak website at
www.kodak.com/go/MSDS.
NOTE: To access the MSDS, you will need to provide the catalog number
of the supply. See “Supplies and Consumables” later in this
chapter for catalog numbers.
•
The roller cleaning pad contains sodium lauryl ether sulfate and sodium
silicate which can cause eye irritation. Refer to the MSDS for more
information.
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Cleaning the rollers
Cleaning the rollers includes all of the rollers in the transport area, the
separation roller tires and the feed module tires.
1. Turn off the scanner and open the scanner cover.
2. Manually rotate and wipe the rollers with a roller cleaning pad.
3. Dry the rollers with a lint-free cloth.
Cleaning the separation
roller tires
4. Remove the pre-separation pad.
5. Remove the separation roller.
6. Manually rotate and wipe the separation roller tires with a roller cleaning
pad. For best results wipe parallel to the ribs in order to remove any
residue between the ribs.
7. Inspect the tires. If the tires show signs of wear or damage, replace the
tires or the separation roller. See “Replacement procedures” later in this
chapter.
8. Reinstall the separation roller by aligning the slots on the separation roller
with the holders.
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Cleaning the feed module
tires
9. Clean the feed module tires by manually rotating and wiping the feed
module tires with a roller cleaning pad. For best results wipe parallel to the
ribs in order to remove any residue between the ribs. You do not need to
remove the feed module to clean the tires.
10. Inspect the tires. If the tires show signs of wear or damage, replace the
feed module tires or the feed module. See “Replacement procedures” later
in this chapter.
Cleaning the background
strip(s)
11. Wipe the upper and lower background strips with a Staticide wipe.
12. Wipe the upper and lower background strips again with an almost-dry
Staticide wipe to remove any streaks.
Cleaning the imaging
guides
13. Wipe the upper and lower imaging guides with a Staticide wipe.
14. Wipe the upper and lower imaging guides again with an almost-dry
Staticide wipe to remove any streaks.
15. Close the scanner cover.
16. When finished with all cleaning procedures, turn on the scanner.
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Running a transport
cleaning sheet
The transport should be cleaned with a Transport Cleaning Sheet fed several
times.
1. Remove the wrapping from the Transport Cleaning Sheet.
2. Adjust the side guides to the widest position.
3. Place the transport cleaning sheet in the center of the input tray in
landscape orientation with the adhesive side up.
4. Scan the transport cleaning sheet.
5. Remove the transport cleaning sheet from the output tray and place it in
the center of the input tray in landscape orientation with the adhesive side
down and rescan.
6. Steps 4 and 5 may need to be repeated a few times until all residue is
removed.
NOTE: When the transport sheet gets dirty and/or loses its tackiness, discard
it and use a new one.
Final cleaning steps
When finished running the transport cleaning sheet:
1. Open the scanner cover.
2. Wipe the exposed side of the upper and lower imaging guides with a lint-
free cloth.
3. Close the scanner cover and scan a test image to ensure image quality.
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Replacement
procedures
This section provides procedures for replacing the following parts. Use the list
below as a guideline for frequency of replacement.
•
Feed module tires and separation roller tires — tire life will vary
depending upon paper types, environment and cleanliness. Nominal tire
life is approximately 500,000 documents; results will vary. Degradation of
feeder performance, multiple feeds, stoppages, etc. indicate a need to
change tires.
•
•
•
Feed module and separation roller — it is recommended that you install
a new feed module and separation roller every 4th tire change. Install a
new feed module and separation roller at the same time.
Pre-separation pad — it is recommended that you change the pre-
separation pad at least as often as you change the feed module/separation
roller tires.
Front transport roller — depending on paper types, environment and
cleanliness, roller life is approximately 1,000,000 documents; results will
vary.
Replacing the feed module
or feed module tires
1. Open the scanner cover.
2. Push the feed module release lever to the right and release the feed
module.
3. If you are just replacing the feed module, go to Step 10. If you are replacing
the tires, proceed with Step 4.
4. With one hand, press the locking tabs (one on each side) while holding the
lower housing with the other hand. Pull the upper housing up and away
from the rollers.
5. Remove both core assemblies.
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6. Replace each tire by sliding the tire off the core.
7. Install each new tire by gently pulling it over the core. The tires do not need
to be installed in any specific orientation.
IMPORTANT:Do not overstretch the tire; it may tear.
8. Replace each core assembly in the lower feed module housing and align
the tabs on the upper housing with the slots on the lower housing.
9. Press the upper and lower housings together until they snap into place.
10. Push the feed module release lever to the right and insert the feed module
into position. Be sure the ends align and then release the feed module
release lever. Verify that the feed module is securely in place.
11. Close the scanner cover.
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Replacing the separation
roller or separation roller
tires
1. Open the scanner cover.
If you want to replace the separation roller, do Steps 2 and 3. If you want to
replace the separation roller tires, go to Step 4.
2. Remove the pre-separation pad and the separation roller.
3. Insert the new separation roller. Be sure to line up the slots on the
separation roller with the holders.
To replace the tires:
4. Replace each tire by sliding the tire off the core.
5. Install each new tire by gently pulling it over the core.
IMPORTANT: Do not overstretch the tire; it may tear.
6. Reinstall the separation roller. Be sure to line up the slots on the separation
roller with the holders.
7. Reinstall the pre-separation pad.
8. Close the scanner cover.
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Replacing the front
transport roller
1. Using the supplied screwdriver, loosen and remove the screw located in
the center of the front transport roller cover; remove the cover and set the
screw aside.
2. Push the feed roller to the right and remove the front transport roller.
3. Insert the new front transport roller, aligning the slot on the front transport
roller with the holder.
4. Reinstall the front transport roller cover. Gently tighten the screw.
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Replacing the pre-
separation pad
Change the pre-separation pad when the frequency of multi-fed documents
increases.
1. Open the scanner cover.
2. Remove the pre-separation pad by lifting the pad up and out of position.
3. Install the new pre-separation pad. Be sure it snaps into place.
4. Close the scanner cover.
Replacing the background
strip(s)
In the rare case that you may need to replace the background strip(s), follow
the procedures below.
1. Open the scanner cover.
2. Lift the tab on the left side of the upper background strip and slide the
background strip to the left while lifting it out of position.
3. Insert the new background strip by aligning the tabs with the slots and slide
it to the right until it snaps into place.
4. Repeat Steps 2 and 3 to replace the lower background strip.
5. Close the scanner cover.
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Supplies and
consumables
Contact your scanner supplier to order supplies or go to:
Supplies/Consumables
CAT No.
Feeder Consumables Kit for the i2900 and i3000 Series
Scanners
129 9676
Black Background for the i2900 and i3000 Series Scanners
Kodak Digital Science Transport Cleaning Sheets (qty 50)
Kodak Digital Science Roller Cleaning Pads (qty 24)
Staticide Wipes for Kodak Scanners (qty 144)
Printer Black Ink Cartridge
136 4421
169 0783
853 5981
896 5519
818 3386
159 6832
CAT No.
132 4391
189 4351
Part No.*
9E5146
Printer Red Ink Cartridge
Accessories
Printer Accessory
Kodak A3 Flatbed Accessory
Accessories
Printer Carrier
NOTE: Items and catalog numbers are subject to change. For the most up to
scannersupplies.
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6 Troubleshooting
Contents
Problem solving .........................................................................................6-1
Indicator lights and error codes..................................................................6-4
Upgrading software....................................................................................6-4
Contacting Service.....................................................................................6-4
Problem solving
Use the chart below as a guide to check possible solutions to problems you
may encounter when using the Kodak i3200/i3400 Scanner.
Problem
Possible Solution
Documents are jamming or multiple
documents are feeding
Make sure that:
• all documents meet specifications for size, weight, and type, etc. as
outlined in Appendix A, Specifications.
• all staples and paper clips have been removed from the documents.
• all rollers and tires are clean and the separation roller and feed module
are properly installed. See the procedures in Chapter 5, Maintenance.
To remove a document jam:
• Remove any documents from the feeder area.
• Open the scanner cover.
• Locate the jammed document(s) and remove it.
• Close the scanner cover and resume scanning.
U9 (document jam) is being displayed Verify that the Document Management: Maximum Length option on the
in the operator control panel and paper Device-General tab (TWAIN Datasource) or the Longest Document
is stopping in the transport, but is not
jamming.
option on the Scanner tab (ISIS Driver) is set to longer than the longest
document being scanned. The default is 17 inches / 43.2 cm.
The scanner will not scan/
feed documents
Make sure that:
• the power cord is plugged in and the power is on.
• the power button has been pushed on and the green LED is lit.
• the scanner cover is completely closed.
• documents are making contact with the feed module and are covering
the paper present sensor.
• documents meet specifications for size, weight, and type, etc.
• for thicker documents, turn the gap release toggle to the vertical
position during feeding.
• you check the feed module and separation roller for signs of wear, and
replace these parts if necessary.
You can also power the scanner down and power it up again.
Image quality is poor or has decreased Make sure that the scanner and imaging guides are clean. Refer to
Chapter 5, Maintenance.
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Problem
Possible Solution
0 is displayed in the operator control
panel after the scanner is powered on
indicating the scanner is not
Try the following:
• Check to be sure the USB cable is in good working condition and is
securely plugged into the PC and USB port.
• Be sure your are using a USB 2.0 (or higher) connection. USB 1.1 will
not work.
communicating with the PC
• Be sure the software is loaded.
• Verify that the PC is recognizing the scanner.
1. Click Start>Settings>Control Panel>Administrative
Tools>Computer Management to display the Computer
Management window.
2. Select Device Manager and select your PC.
The Kodak i3200 (or i3400) Scanner should be displayed under
Imaging Devices.
3. Click Action>Scan for hardware changes.
“False” paper jams or multifeeds
are occurring
• Make sure that the transport area is clean.
14 inches / 35.6 cm or longer
documents are not feeding or are
jamming
Make sure the input and output tray extenders are pulled out to provide
support for long documents. Also see problem U9 (document jam) on
page 6-1.
Scanner is running slow
• Your PC may not meet the minimum requirements for the scanner.
• Some image processing functions will reduce scanner speed.
• Resolution (dpi) setting may be set too high.
• Your virus software may be scanning all TIFF or JPEG files.
• Ensure you are scanning to a local drive.
Documents are skewed during
scanning
Make sure that:
• the input tray side guides are adjusted to fit the documents being fed.
• documents are being fed perpendicular to the feed module.
• all staples and paper clips have been removed from the documents.
• the feed module, separation roller, and drive rollers are clean.
• the scanner cover is firmly closed.
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Problem
Possible Solution
Scanner pauses excessively during
scanning
Make sure that:
• the host computer meets minimum requirements for scanning.
• there is enough free space on the hard disk drive.
• all other applications are closed.
• you are using a USB 2.0 (or higher) connection.
You can also try changing the scanning options (compression, etc.) in
your scanning application.
Roller marks or streaks appear on
documents after scanning
Clean the feed module, transport rollers and separation roller and tires.
Refer to Chapter 5, Maintenance.
Vertical lines appear on the image
• Clean the imaging guides. Refer to Chapter 5, Maintenance.
• Enable the Streak Filter option or increase the aggressiveness.
Documents are multifeeding
Make sure that:
• the leading edges of all batched documents are centered in the feeder
so that each document will come in contact with the feed rollers.
• the feed module and separation roller are clean and not worn.
• documents with an unusual texture or surface are fed manually.
• the gap release is not in the vertical position.
U3 is displayed in the operator control The document(s) you are trying to scan is too long.
panel
• Verify that the Document Management: Maximum Length option on
the Device-General tab (TWAIN Datasource) or the Longest
Document option on the Scanner tab (ISIS Driver) is set to longer than
the longest document being scanned. The default is 17 inches /
43.2 cm.
• Decrease the resolution.
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Indicator lights and
error codes
Steady green: the scanner is scanning.
Fast flashing green: waiting for operator action.
Slow flashing green: the scanner is in power saver mode.
Steady red: indicates a scanner error, such as the scanner cover is open.
Steady red then flashing green: scanner is powering up.
After you power up the scanner, the red and green indicator lights flash. After
approximately 12 seconds, both lights go out. When the green indicator light
comes back on and the operator control panel displays “1”, the scanner is
ready to begin scanning. However, the host computer may require several
seconds to detect the scanner.
Indicators — the following provides a listing of the 7-segment display and
LED indicators.
7-segment LED indicator
display
Explanation
U1
U2
U3
U4
U5
Red
Red
Red
Check the imaging guides
Ink cartridge missing
Document too long
Future use
Red
Operation timeout, USB cable has been
disconnected while the scanner was
running, etc.
U6
U7
Red
Red
Scanner cover open
• Too much paper is in the input tray
• The feed module is not inserted properly
U8
U8
Green flash
Red
Multifeed pause
Multifeed stop
U9
Red
Document jam or the paper path is blocked
• Be sure all cables are connected properly
• Turn power off and then on again
If problem persists, call Service.
E codes
Red flash
Upgrading software
Contacting Service
Kodak frequently updates drivers and firmware to correct issues and add new
features. If you are having error codes (Ex), you should upgrade to the latest
i3X00 Software and Drivers and download the most recent upgrade.
number for your country.
2. When calling, please have the following information ready:
•
•
•
•
A description of your problem.
The scanner model and serial number.
Computer configuration.
Scanning application you are using.
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Appendix A Specifications
Scanner Type/Speed
Duplex color scanner with an automatic document feeder,
i3200 Scanner: 50 pages per minute (landscape) at 200 dpi; black and white
i3400 Scanner: 80 pages per minute (landscape) at 200 dpi; black and white
Scanning Technology
Output Resolutions
File Format Output
Scan Area
Dual LED
100, 150, 200, 240, 300, 400, 600 and 1200 dpi
Single- and Multi-pageTIFF, JPEG, RTF, BMP and PDF
Scans up to 12 x 30 inches / 30.5 x 76.2 cm. See the section entitled, “System
requirements” for more information.
ADF Capacity
250 sheets
Recommended Daily
Volume
8,000 pages per day
Illumination
Instant on LED
Electrical Requirements 100 - 240 V (international), 50/60 Hz
Scanner Dimensions
Height: 9.2 in. / 23.4 cm
Width: 17 in. / 43.18 cm
Depth (with input tray closed): 14.6 in. / 37.1 cm
Scanner Weight
35 lb. / 15.8 kg
Host Connection
Operating Temperature
Humidity
USB 3.0
59°F to 95°F / 15°C to 35°C
15 to 76% relative humidity
Energy Star qualified scanners
Environmental Factors
Power Consumption -
Scanner
Sleep mode: <4.5 watts
Running: <75 watts
Off: <0.5 watt
Acoustic Noise
Operating: less than 66 dB
(Sound Power level)
Off mode or Ready mode: less than 40 dB
Electrical rating
24 Vdc 2.5 A
System requirements Following is the recommended system configuration to run Kodak i3200/i3400
Scanner.
• PC: Intel Core 2 Duo , 2.66 GHz each core
• USB port 2.0 high speed
• 3 GB RAM
• Supported operating systems:
- Microsoft Windows XP (Home and Professional); SP2 and higher
- Microsoft Windows XP Professional x64 Edition; SP2 and higher
- Microsoft Windows Vista; SP1 and higher
- Microsoft Windows Vista x64 Edition
- Microsoft Windows 7 (Home and Professional)
- Microsoft Windows 7 x64 Edition (Home and Professional)
Included Drivers:
• Windows operating systems: TWAIN, ISIS, WIA
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Appendix B Warranty - US and Canada only
Congratulations on the purchase of a Kodak Scanner. Kodak Scanners are designed to provide end users with the highest
performance and reliability. All Kodak Scanners are covered by the following Limited Warranty.
Limited Warranty for Kodak Scanners
Eastman Kodak Company provides the following Limited Warranty on Kodak Scanners (excluding spare parts and
consumables) distributed by Kodak or through Kodak’s authorized distribution channels:
Kodak warrants that a Kodak Scanner, from the time of sale through the Limited Warranty period applicable to the Product, will
be free of defects in materials or workmanship and will conform to the performance specifications applicable for the particular
Kodak Scanner.
All Kodak Scanners are subject to the Warranty Exclusions described below. A Kodak Scanner found to be defective or which
does not conform to the product specifications will be repaired or replaced with new or refurbished product at Kodak’s option.
Purchasers may determine the applicable Limited Warranty period for the Kodak Scanners purchased by calling (800) 822-
Scanner.
Proof of purchase is required to demonstrate eligibility for warranty service.
Warranty exclusions
Kodak’s Limited Warranty does not apply to a Kodak Scanner that has been subjected to physical damage after purchase,
caused, for example, by casualty, accident, acts of God or transportation, including (a) by a failure to properly package and ship
the Scanner back to Kodak for warranty service in accordance with Kodak’s then current Packaging and Shipping Guidelines,
including failure to replace the shipping restraint prior to shipping, or by a failure to remove the shipping restraint prior to use; (b)
resulting from the user’s installation, system integration, programming, re-installation of user operating systems or applications
software, systems engineering, relocation, reconstruction of data, or removal of the product or any component (including
breakage of a connector, cover, glass, pins, or seal); (c) from service, modification or repair not performed by Kodak or a service
provider authorized by Kodak or by tampering, use of counterfeit or other non-Kodak components, assemblies, accessories, or
modules; (d) by misuse, unreasonable handling or maintenance, mistreatment, operator error, failure to provide proper
supervision or maintenance, including use of cleaning products or other accessories not approved by Kodak or use in
contravention of recommended procedures or specifications; (e) by environmental conditions (such as excessive heat or other
unsuitable physical operating environment), corrosion, staining, electrical work external to the product or failure to provide
electro-static discharge (ESD) protection; (f) by failure to install firmware updates or releases available for the product and (g)
822-1414.
Kodak provides no Limited Warranty for products purchased from countries other than the United States. Purchasers of
products from foreign distribution channels must seek warranty coverage, if any, through the original source of purchase.
Kodak provides no Limited Warranty for products that are purchased as part of a third party manufacturer’s product, computer
system or other electronic device.
Any warranty for these products is provided by the OEM (Original Equipment Manufacturer) as part of that manufacturer’s
product or system.
The replacement product assumes the remainder of the Limited Warranty period applicable to the defective product or thirty
(30) days, whichever is longer.
Installation Warning and Disclaimer
KODAK WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM THE
SALE, INSTALLATION, USE, SERVICING OR IMPROPER FUNCTIONING OF THIS PRODUCT, REGARDLESS OF THE
CAUSE. SUCH DAMAGES FOR WHICH KODAK WILL NOT BE RESPONSIBLE, INCLUDE, BUT ARE NOT LIMITED TO,
LOSS OF REVENUE OR PROFIT, LOSS OF DATA, DOWNTIME COSTS, LOSS OF USE OF THE PRODUCT, COST OF ANY
SUBSTITUTE PRODUCT, FACILITIES OR SERVICES OR CLAIMS OF CUSTOMERS FOR SUCH DAMAGES.
If there is any conflict between other sections of this appendix and the Limited Warranty, the terms of the Limited Warranty
prevail.
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How to obtain Limited Warranty service
Kodak Scanners are supplied with information on unpacking, setup, installation and operation. Careful reading of the User’s
Guide will answer most of the technical questions the end user might have regarding proper installation, operation and
maintenance of the product. However, should additional technical support be required, you may visit our website at:
Kodak’s Response Center: (800) 822-1414
The Response Center is available Monday – Friday (excluding Kodak holidays) 8 a.m. to 5 p.m. EST.
Before placing the call, the eligible purchaser should have the Kodak Scanner model number, part number, serial number and
proof of purchase available. The eligible purchaser should also be prepared to provide a description of the problem.
Response Center personnel will assist the end user in resolving the problem over the phone. The end user may be asked to run
some simple, self-diagnostic tests and report the resulting status and error code messages. This will assist the Response
Center in determining if the problem is the Kodak Scanner or another component and if the problem can be resolved over the
phone. If the Response Center determines a hardware problem exists that is covered either under the Limited Warranty or a
purchased Maintenance Agreement, a Return Material Authorization Number (RMA) will be assigned as needed, a service
request will be initiated and repair or replacement procedures will follow.
Packaging and shipping guidelines
Purchaser must ship all warranty returns in a method that guarantees full protection of the product from shipping damage.
Failure to do so will void the Kodak Scanner warranty. Kodak advises the purchaser to keep the original box and packing
materials for storing or shipping. Kodak is not responsible for issues related to shipping damage. The purchaser must return
only the Kodak Scanner. Prior to shipment, purchaser must remove and retain all “add-on” items, (i.e. adapters, cables,
software, manuals, etc.). Kodak accepts no responsibility for these items and they will not be returned with the repaired or
replacement Kodak Scanner. All products should be returned to Kodak in the original shipping container, or an authorized
packaging box for the units being returned. Purchaser must install the shipping restraint before the Kodak Scanner is shipped.
When the original packaging is not available, contact Kodak’s Response Center at (800) 822-1414 for part numbers and
replacement packaging ordering information.
Return procedure
Eligible purchasers seeking services for Kodak Scanners covered under this Limited Warranty must obtain a Return Material
Authorization number (“RMA”) by calling (800) 822-1414 and within ten (10) business days from the date of issuance of the
RMA must return the Kodak Scanner to the address designated in the RMA at the end user’s own expense and risk, in
compliance with Kodak’s current Packaging and Shipping Guidelines.
Any defective products or parts replaced by Kodak become the property of Kodak.
Customer responsibility
BY REQUESTING SERVICE, THE ELIGIBLE PURCHASER ACKNOWLEDGES THE TERMS OF THE LIMITED WARRANTY,
INCLUDING THE DISCLAIMER AND LIMITATION OF LIABILITY PROVISIONS. PRIOR TO SEEKING SERVICE, THE END
USER MUST BACK-UP ANY DATA OR FILES THAT MAY BECOME DAMAGED OR LOST. KODAK IS, WITHOUT
LIMITATION, NOT RESPONSIBLE FOR LOST OR DAMAGED DATA OR FILES.
Warranty Service descriptions
Eastman Kodak Company (Kodak) offers a range of service programs to support its Limited Warranty and to assist with the use
and care of the Kodak Scanner (“Service Methods”). A Kodak Scanner represents an important investment. Kodak Scanners
provide the productivity needed to stay competitive. The sudden loss of this productivity, even temporarily, could seriously affect
the ability to meet commitments. Downtime can be very expensive, not just in the cost of the repair but also in time lost. To help
alleviate these problems, Kodak may use one of the service methods listed below, depending upon product type, in providing
service under its Limited Warranty.
Included with selected Kodak Scanners is a Limited Warranty Registration card and a Limited Warranty Summary card. The
Limited Warranty Summary card is specific by model. The Limited Warranty Summary card contains important warranty
information, including the model number and the Limited Warranty. Refer to the Limited Warranty Summary card to determine
the available Service Methods applicable to the particular Kodak Scanner.
If the Limited Warranty Registration card or Limited Warranty Summary card cannot be located, additional information may be
obtained about the product, including updated warranty and service program information and restrictions, online at
To avoid service delays, Kodak urges end users to complete and return the enclosed Limited Warranty Registration Card at the
disupport or by phone at (800) 822-1414.
Kodak also provides a variety of service programs that may be purchased to assist with the use and care of the Kodak Scanner.
Kodak is committed to providing its customers with quality, performance, reliability and service under the Limited Warranty.
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On-site service
For the selected Kodak Scanner, and after the Response Center verifies a hardware problem, a service call will be opened and
logged. An Kodak Field Engineer will be dispatched to the product location to perform repair service if the product is located
within the contiguous forty-eight (48) United States, in certain areas of Alaska and Hawaii, and if there are no security, safety or
physical requirements that would restrict the Field Engineer’s access to the scanner. For additional information on service
p.m. local time, Monday through Friday (excluding Kodak holidays).
AUR
AUR may be one of the easiest and most comprehensive service offerings in the industry. In the unlikely event of a product
defect, for eligible purchasers of certain Kodak Scanners, Kodak will replace that product within two business days.
The AUR provides advance replacement on specific failed or broken Kodak Scanner. To be eligible to take advantage of the
AUR, the eligible purchaser must obtain an RMA number, sign an Advance Replacement Agreement and provide a credit card
deposit to secure the replacement product. The RMA number should be kept in the event that the status of the replacement
product needs to be checked. The eligible purchaser will be asked for the address where the replacement product is to be
shipped. The eligible purchaser will also be faxed packing and shipping instructions for the malfunctioning product. The eligible
purchaser will then receive a replacement product within 2 business days after the service call initiation and Kodak’s receipt of
the signed agreement. The malfunctioning product must be received by Kodak within ten (10) days of the end user’s receipt of
the replacement product or the end user’s credit card will be charged the list price of the replacement product. Shipment of
replacement Imaging Product will be made at Kodak’s expense and choice of freight carrier. Shipments not made under
Kodak’s directions and choice of freight carrier may void the Limited Warranty.
Before the product is returned to Kodak, be sure to remove all options and accessories (which include power cord,
documentation, etc.) that are not covered by the Limited Warranty. The box and packaging in which the replacement product
was shipped must be used to return the malfunctioning product. If the malfunctioning product is not returned in the box and
packaging in which the replacement product was shipped the Limited Warranty may be voided. The Return Material
Authorization Number (“RMA”) must be clearly marked on the outside of the box to ensure proper receipt and credit of the
defective product.
Depot service
If the Kodak Scanner is not eligible for Advance Exchange or On-Site Service, an eligible purchaser may utilize our Depot
Repair Service. The eligible purchaser will be instructed to ship the product to the nearest authorized Depot Repair Center.
Product must be shipped at the eligible purchaser’s risk and expense to the repair center. Before the product is returned to the
repair center, be sure to remove all options and accessories (which include power cord, documentation, etc.) not covered by the
Limited Warranty. All products should be returned to Kodak in the original shipping container, or in a recommended packing box.
The Kodak Scanner must have the shipping restraint installed before it is shipped. When the original packaging is not available,
contact Kodak’s Response Center at (800) 822-1414, for ordering information. Eligible purchasers seeking services for Kodak
Scanners must obtain a Return Material Authorization number (“RMA”) by calling (800) 822-1414, and within ten (10) business
days from the date of issuance of the RMA must return the Kodak Scanner to the address designated in the RMA at the end
user’s own expense and risk. The Return Material Authorization Number (“RMA”) must be clearly marked on the outside of the
box to ensure proper receipt and credit of the defective product.
Upon receipt of the product, the repair center will repair product within ten (10) business days. The repaired product will be
shipped back two-day express mail at no expense to the eligible purchaser.
Important restrictions
Eligibility: The Advance Exchange Program and the Depot Service are available to eligible purchasers in the fifty (50) United
States, and On-Site Service is available in the contiguous forty-eight (48) states and in certain areas of Alaska and Hawaii for
products purchased from authorized distributors of Kodak. The Kodak Scanner will be ineligible for any service under warranty
if the product falls under any of Kodak’s then-current Warranty Exclusions, including a purchaser’s failure to return defective
products to Kodak in compliance with Kodak’s then current Packaging and Shipping Guidelines. Persons are only considered
“eligible purchasers” or “end users” if they originally purchased the Kodak Scanner for their own personal or business use, and
not for resale.
Consumables: Consumables are items that wear out under normal use and must be replaced by the end user as needed.
Consumables, supplies, other expendable items and those items identified as being the user’s responsibility in the User’s Guide
are not covered under the Limited Warranty.
If any of the above excluded parts or services are required, they may be available through an authorized service provider at
their hourly rates and at terms then in effect.
Any defective products or parts replaced by Kodak become the property of Kodak.
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Contacting Kodak
For Information on Kodak Scanners:
For U.S. Service, Repair and Technical Assistance by Telephone:
Telephone technical support is available Monday-Friday between the hours of 5 a.m. to 5 p.m. excluding Kodak holidays.
Phone: (800) 822-1414
For Technical Documentation and FAQ’s available 24 hours a day:
For Service Program Information
Phone: (800) 822-1414
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