Jenn Air Microwave Oven W10318717A User Manual

MICROWAVE HOOD COMBINATION  
USER INSTRUCTIONS  
THANK YOU for purchasing this high-quality product. If you should experience a problem not covered in TROUBLESHOOTING,  
please visit our website at www.jennair.com for additional information. If you still need assistance, call us at 1-800-JENNAIR  
(1-800-536-6247).  
You will need your model and serial number located on the front facing of the microwave oven opening, behind the door.  
Para obtener acceso a “Instrucciones para el usuario de la combinación microondas campana” en español, o para obtener  
información adicional acerca de su producto, visite: www.jennair.com  
Tenga listo su número de modelo completo. Puede encontrar su número de modelo y de serie en la etiqueta ubicada en la parte  
frontal de la abertura del horno de microondas, detrás de la puerta.  
Microwave Hood Combination Safety  
Your safety and the safety of others are very important.  
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety  
messages.  
This is the safety alert symbol.  
This symbol alerts you to potential hazards that can kill or hurt you and others.  
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”  
These words mean:  
You can be killed or seriously injured if you don't immediately  
follow instructions.  
DANGER  
You can be killed or seriously injured if you don't  
instructions.  
follow  
WARNING  
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can  
happen if the instructions are not followed.  
IMPORTANT SAFETY INSTRUCTIONS  
When using electrical appliances basic safety precautions should be followed, including the following:  
WARNING: To reduce the risk of burns, electric shock, fire,  
Install or locate the microwave oven only in  
accordance with the provided Installation Instructions.  
injury to persons, or exposure to excessive microwave energy:  
Read all instructions before using the microwave oven.  
Some products such as whole eggs in the shell and  
sealed containers – for example, closed glass jars –  
are able to explode and should not be heated in the  
microwave oven.  
Read and follow the specific “PRECAUTIONS TO AVOID  
POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE  
ENERGY” found in this section.  
The microwave oven must be grounded. Connect only to  
properly grounded outlet. See “GROUNDING INSTRUCTIONS”  
found in this section and in the provided Installation Instructions.  
SAVE THESE INSTRUCTIONS  
W10318717A  
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Electrical Requirements  
WARNING  
GROUNDING INSTRUCTIONS  
For all cord connected appliances:  
The microwave oven must be grounded. In the event of  
an electrical short circuit, grounding reduces the risk of  
electric shock by providing an escape wire for the electric  
current. The microwave oven is equipped with a cord  
having a grounding wire with a grounding plug. The plug  
must be plugged into an outlet that is properly installed  
and grounded.  
Electrical Shock Hazard  
Plug into a grounded 3 prong outlet.  
Do not remove ground prong.  
Do not use an adapter.  
WARNING: Improper use of the grounding plug can  
result in a risk of electric shock. Consult a qualified  
electrician or serviceman if the grounding instructions are  
not completely understood, or if doubt exists as to whether  
the microwave oven is properly grounded.  
Do not use an extension cord.  
Failure to follow these instructions can result in death,  
fire, or electrical shock.  
Do not use an extension cord. If the power supply cord is  
too short, have a qualified electrician or serviceman install  
an outlet near the microwave oven.  
Observe all governing codes and ordinances.  
SAVETHESE INSTRUCTIONS  
Required:  
A 120 Volt, 60 Hz, AC only, 15- or 20-amp electrical supply  
with a fuse or circuit breaker.  
Recommended:  
This device complies with Part 18 of the FCC Rules.  
A time-delay fuse or time-delay circuit breaker.  
A separate circuit serving only this microwave oven.  
Settings  
Clock  
Light Timer  
The Clock is a 12-hour (12:00-11:59) clock, with A.M. and P.M.  
Touch CLOCK, enter time, then touch CLOCK or the Start control.  
Set the cooktop light to turn on and off at certain times. Touch  
Options or Setup control to reach the “Light Timer” submenu, and  
set the Light On Time and Light Off Time in hours and minutes with  
A.M. or P.M.  
Timer (on some models)  
Timer can be used independently during any cooking program.  
Touch the Timer control, enter time, then touch the Timer control or  
the Start control.  
Filter Reset  
Reset the filter status after replacing and/or cleaning the filters.  
Touch Options or Setup control to reach the “Filter Reset”  
submenu and activate reset. See “Microwave Oven Care” section.  
Control Lock  
Activate to avoid unintended start. Touch and hold the Cancel  
control for about 3 seconds until 2 tones sound and padlock icon  
appears in the display. Repeat to unlock control.  
Tones  
Programming tones and signals. Programming tones may be  
turned off, or all tones (including end-of-function signals) may be  
turned off. Touch the Options or Setup control to reach the “Sound  
On/Off” submenu, and turn tones off or on.  
Options or Setup  
Vent Timer, Light Timer, Filter Reset, Sound On/Off, Scroll Speed,  
Demo Mode and Language (English or French) (on some models)  
may be changed.  
Scroll Speed  
Scroll speed of the text may be adjusted. Touch the Options or  
Setup control to reach the “Scroll Speed” submenu, and select the  
scroll speed. Touch the Start control to set speed.  
Vent Fan  
Various speeds, ranging from high to low, and off. Comes on  
automatically as cooling fan during any cook function.  
Demo Mode  
Vent Timer (on some models): Set vent fan to run for exactly  
30 minutes, or to run for only 30 minutes more (off after  
30 minutes). The vent fan may be turned off at any time using the  
Vent Fan control. Touch the Options or Setup control to reach the  
“Vent Fan” submenu, and select the setting.  
Activate to practice using the control without actually turning on  
the magnetron or any heating element (on some models). Touch the  
Options or Setup control to reach the “Demo Mode” submenu, and  
activate or deactivate Demo Mode.  
Features  
Cooking Rack  
Glide Tray  
Use the rectangular cooking rack only for 2-level cooking. To avoid  
damage to the microwave oven, always remove rack after 2-level  
cooking. To avoid damage to the microwave oven due to soil  
buildup, clean rack supports often.  
The glide tray (rectangular “turntable”) glides from side to side, and  
may be turned off (on some models) for manual cooking only. This  
is helpful when cooking with plates that are bigger than the glide  
tray, or when cooking with plates that are side by side. Glide tray  
cannot be turned off during preset or sensor (on some models)  
functions.  
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Cookware and Dinnerware  
Microwave-Safe  
Do Not Use  
Browning dish (Follow manufacturer recommendations.)  
Metal cookware and bakeware  
Ceramic glass, glass  
Straw or wicker  
China, earthenware (Follow manufacturer recommendations.)  
Melamine (Follow manufacturer recommendations.)  
Paper towels, paper plates, napkins (Use non-recycled paper.)  
Gold, silver or pewter  
Non-approved meat thermometers, skewers  
Twist ties  
Plastic wraps, bags, covers, dinnerware, containers (Follow  
manufacturer recommendations.)  
Foil liners, such as sandwich wrappers  
Staples  
Pottery and clay (Follow manufacturer recommendations.)  
Silicone bakeware (Follow manufacturer recommendations.)  
Wax paper  
Objects with gold or silver trim or with metallic glaze  
To Test Cookware/Dinnerware: Place dish in microwave oven with 1 cup (250 mL) of water beside it. Program 1 minute of cook time at  
100%. If dish becomes hot and the water stays cool, do not use the dish in the microwave oven.  
Microwave Oven Use  
For list of preset programs, see the Quick Reference Guide provided with your model.  
Manual Cooking/Stage Cooking  
Warm Hold (on some models)  
Touch COOK TIME, touch number pads to enter time, touch  
COOK POWER (if not 100%), touch number pads to enter power  
level (10-90), then touch the Start control.  
WARNING  
Food Poisoning Hazard  
If programming additional stages, enter the cook time and cook  
power of each before touching the Start control.  
Do not let food sit in oven more than one hour before  
or after cooking.  
Sensor Cooking  
Doing so can result in food poisoning or sickness.  
A sensor in the microwave oven detects moisture released from  
food as it heats, and adjusts the cooking time accordingly.  
Make sure microwave oven has been plugged in for at least  
3 minutes. Use microwave-safe dish with loose-fitting lid, or cover  
microwave-safe dish with plastic wrap and vent. For optimal  
performance, wait at least 30 minutes after convection cooking or  
grilling (on some models) before sensor cooking.  
Hot cooked food can be kept warm in the microwave oven. The  
Warm Hold function uses 10% cook power. Warm Hold can be  
used by itself or can be programmed to follow a cooking cycle.  
Opening the door during Warm Hold will cancel the function.  
Add More Time  
At the end of any cycle, “ADD MORE TIME 0:00” appears in the  
display. Enter the additional time, if desired, and start the  
microwave oven. The cook power and/or temperature (on models  
with convection) for all non-sensor cycles will be the same as in the  
finished cycle, but may be changed. If Add More Time is used after  
a sensor cycle, the cook power will be 100%, but may be changed.  
Microwave Oven Care  
General Cleaning  
Installing/Replacing Filters and Light Bulbs  
IMPORTANT: Before cleaning, make sure all controls are off and  
the microwave oven is cool. Always follow label instructions on  
cleaning products.  
NOTE: A filter status indicator (on some models) appears in the  
display when it is time to replace the charcoal filter, and clean or  
replace the grease filter. See “Settings” section to reset filter status.  
To avoid damage to the microwave oven caused by arcing due to  
soil buildup, keep cavity, microwave inlet cover, cooking rack  
supports, and area where the door touches the frame clean.  
Grease filters: Grease filters are on the underside of microwave  
oven. Clean monthly, or as prompted by filter status indicator.  
Slide the filter away from the tab area, and drop out the filter.  
To reinstall, place end of the filter into the opening opposite  
the tab area, swing up the other end, and slide it toward the  
tab area.  
Clean with mild soap, water and a soft cloth or sponge, or as  
indicated below.  
Grease filters: mild soap and water or dishwasher.  
Charcoal filter: The charcoal filter is behind the vent grille at the  
top front of the microwave oven. The charcoal filter cannot be  
cleaned, and should be replaced about every 6 months, or as  
prompted by filter status indicator. Remove two screws on the  
vent grille, tilt the grille forward, lift it out, and remove filter. To  
reinstall, place the filter into its slotted area – wire mesh side  
up, replace vent grille, and secure with screws.  
Door and exterior: mild soap and water, or glass cleaner  
applied to paper towel.  
Control panel: sponge or soft cloth and water.  
Stainless steel (on some models): mild soap and water, then  
rinse with clean water and dry with soft cloth, or use stainless  
steel cleaner.  
Glide tray: mild soap and water or dishwasher.  
Rack(s): mild soap, water and washcloth. Dishwasher cleaning  
is not recommended.  
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Cooktop light: The cooktop light bulb is located on the  
underside of the microwave oven, and is replaceable. Remove  
bulb cover screw, and open the bulb cover. Replace bulb,  
close bulb cover, and secure with screw.  
Cavity light: The cavity light bulb is located behind the vent  
grille at the top front of the microwave oven, under the bulb  
cover, and is replaceable. Remove two screws on the vent  
grille, tilt the grille forward, and lift it out. Open bulb cover and  
replace bulb. Close bulb cover, replace vent grille, and secure  
with screws.  
Troubleshooting  
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)  
to possibly avoid the cost of a service call.  
Microwave oven will not operate  
Check the following:  
Display shows messages  
A flashing “:” or “PF” means there has been a power failure.  
Reset the clock.  
Household fuse or circuit breaker  
A letter followed by a number is an error indicator. Call for  
assistance.  
If a household fuse has blown or a circuit breaker has tripped,  
replace the fuse or reset the circuit breaker. If the problem  
continues, call an electrician.  
Fan running during cooktop usage  
Magnetron  
Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100%  
cooking power. If water does not heat, try the steps in the  
bullets below. If microwave oven still does not operate, call  
for service.  
This is normal. The microwave oven’s cooling fan (on some  
models), which is separate from the vent fan, automatically  
comes on during microwave oven operation to cool the  
microwave oven. It may also automatically come on and cycle  
on and off to cool the microwave oven’s controls while the  
cooktop below is being used.  
Door  
Firmly close door. On some models, if a packaging spacer is  
attached to inside of the door, remove it, then firmly close door.  
If a message about the door appears in the display, the door  
has been closed for 5 minutes or more without the microwave  
oven being started. This occurs to avoid unintended starting of  
the microwave oven. Open and close the door, then start  
the cycle.  
Radio, TV or cordless phone interference  
Check the following:  
Proximity  
Move the receiver away from the microwave oven, or adjust the  
radio or TV antenna.  
Control  
Soil  
Make sure control is set properly. Make sure Control Lock is off.  
Make sure Demo Mode (on some models) is off.  
Make sure the microwave oven door and sealing surfaces are  
clean.  
Frequency  
Arcing in the microwave oven  
Check the following:  
Some 2.4 GHz-based cordless phones and home wireless  
networks may experience static or noise while microwave  
oven is on. Use a corded phone, a different frequency  
cordless phone or avoid using these items during microwave  
oven operation.  
Soil buildup  
Soil buildup on cavity walls, microwave inlet cover, cooking  
rack supports, and area where the door touches the frame can  
cause arcing. See “General Cleaning” in “Microwave Oven  
Care” section.  
Replacement Parts and Cleaning Supplies  
Following is a list of available parts and supplies which may be purchased separately. Please refer to the cover for contact and model  
identification information.  
Replacement Parts  
Cleaning Supplies  
Glide tray  
Heavy Duty Degreaser  
Glide tray support  
Cooking rack  
Rack clip  
All-Purpose Appliance Cleaner  
Stainless Steel Cleaner and Polish  
Rack support  
Grease filter  
Charcoal filter  
Cooktop light bulb  
Cavity light bulb  
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®
JENN-AIR COOKING APPLIANCE WARRANTY  
LIMITED WARRANTY  
For one year from the date of purchase, when this major appliance is operated and maintained according to instructions attached to or  
furnished with the product, Jenn-Air brand of Whirlpool Corporation or Whirlpool Canada LP (hereafter “Jenn-Air”) will pay for factory  
specified parts and repair labor to correct defects in materials or workmanship. Service must be provided by a Jenn-Air designated  
service company. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used in  
the country in which it was purchased. Outside the 50 United States and Canada, this limited warranty does not apply. Proof of original  
purchase date is required to obtain service under this limited warranty.  
SECOND THROUGH FIFTH YEAR LIMITED WARRANTY ON CERTAIN COMPONENT PARTS  
In the second through fifth years from the date of purchase, when this appliance is operated and maintained according to instructions  
attached to or furnished with the product, Jenn-Air will pay for factory specified parts for the following components (if applicable to the  
product) if defective in materials or workmanship:  
Electric element  
Touch Pad and microprocessor  
Glass ceramic cooktop: if due to thermal breakage  
Electronic controls  
Magnetron tube  
Sealed gas burners  
ITEMS EXCLUDED FROM WARRANTY  
This limited warranty does not cover:  
1. Service calls to correct the installation of your major appliance, to instruct you on how to use your major appliance, to replace or repair  
house fuses, or to correct house wiring or plumbing.  
2. Service calls to repair or replace appliance light bulbs, air filters or water filters. Consumable parts are excluded from warranty  
coverage.  
3. Repairs when your major appliance is used for other than normal, single-family household use or when it is used in a manner that is  
contrary to published user or operator instructions and/or installation instructions.  
4. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance  
with electrical or plumbing codes, or use of consumables or cleaning products not approved by Jenn-Air.  
5. Cosmetic damage, including scratches, dents, chips or other damage to the finish of your major appliance, unless such damage  
results from defects in materials or workmanship and is reported to Jenn-Air within 30 days from the date of purchase.  
6. Any food loss due to refrigerator or freezer product failures.  
7. Costs associated with the removal from your home of your major appliance for repairs. This major appliance is designed to be  
repaired in the home and only in-home service is covered by this warranty.  
8. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.  
9. Expenses for travel and transportation for product service if your major appliance is located in a remote area where service by an  
authorized Jenn-Air servicer is not available.  
10. The removal and reinstallation of your major appliance if it is installed in an inaccessible location or is not installed in accordance with  
published installation instructions.  
11. Major appliances with original model/serial numbers that have been removed, altered or cannot be easily determined. This warranty is  
void if the factory applied serial number has been altered or removed from your major appliance.  
The cost of repair or replacement under these excluded circumstances shall be borne by the customer.  
DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES  
CUSTOMER'S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED  
HEREIN. IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,  
ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. JENN-AIR SHALL NOT BE LIABLE FOR INCIDENTAL OR  
CONSEQUENTIAL DAMAGES. SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR  
CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS,  
SO THESE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND  
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.  
If outside the 50 United States and Canada, contact your authorized Jenn-Air dealer to determine if another warranty applies.  
9/07  
For additional product information or to view FAQs (Frequently Asked Questions), visit www.jennair.com.  
If you do not have access to the Internet and you need assistance using your product, you may contact Jenn-Air at the number below.  
Have your complete model number ready. You can find your model number and serial number on the label located on the upper or lower  
front facing of the microwave oven opening, behind the door.  
For assistance or service, call 1-800-JENNAIR (1-800-536-6247).  
If you need further assistance, you can write to Jenn-Air with any questions or concerns at:  
Jenn-Air Brand Home Appliances  
Customer eXperience Center  
553 Benson Road  
Benton Harbor, MI 49022-2692  
Please include a daytime phone number in your correspondence.  
Please keep this User Instructions and model number information for future reference.  
W10318717A  
461966100961  
SP PN W10318718A  
5/10  
© 2010. All rights reserved.  
®Registered Trademark/ ™Trademark of Jenn-Air, U.S.A.  
Printed in China  
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