IBM Laptop A22e User Manual

ꢀꢁꢂ

ThinkPad^®A22e

Service and Troubleshooting Guide

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Finding information with Access ThinkPad

Join an interactive community of ThinkPad users to

access mobile resources, read tips and true stories, and

share your own advice.

Customize your ThinkPad with accessories, software

and services.

A one-click guide to service on the Web for your

ThinkPad.

Your gateway into a comprehensive help system,

offering information about all of your ThinkPad

computer hardware and software features.

A quick way to search the help system.

iii

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Whenever you have a question about your computer, or wish to view IBM

Web sites, simply press the ThinkPad button to open Access ThinkPad.

Access ThinkPad includes a comprehensive, on-board help and information

center for your computer. It travels with you, eliminating the need to carry

reference manuals.

Find information about your ThinkPad computer and its features by using the

Quick Search or clicking one of the topics shown. This opens another window,

where you can view hundreds of help topics by browsing the table of

contents, using the index, or performing a search.

View help topics to learn how to:

v Use your computer hardware features

v Connect to the internet or a local network

v Set up a projector for your presentation

v Use passwords and other security features

v Install, remove and recover software

v Upgrade your system

v Extend the life of your battery

v Troubleshoot problems

v Contact IBM for service and support

v Perform many other tasks

Click one of the Internet buttons to join an interactive ThinkPad Web

community, or to directly access information about accessories and software

updates, small business offerings, and help and support.

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Some of the topics in your help system contain brief video clips that show

you how to perform certain tasks, such as replacing your battery, inserting a

PC card, or upgrading your memory. Use the controls shown to play, pause,

and rewind the video clip.

Finding information with Access ThinkPad

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Contents

Finding information with Access ThinkPad iii

Getting help and service .

Getting help on the Web .

Chapter 1. Overview of your new ThinkPad

computer .

Y o ur ThinkPad at a glance

Appendix A. Important safety instructions 39

Modem safety information .

Laser compliance statement .

S p ecifications .

Caring for your ThinkPad computer

. 41

. 42

Chapter 2. Solving computer problems

Appendix B. Product warranties and

notices

W a rranty Period

IBM Statement of Limited Warranty .

Diagnosing problems .

Errors without messages .

A p assword problem .

A p ower switch problem .

Part 1 - General T e rms

Part 2 - Country-unique T e rms .

Notices.

Keyboard problems

T r ackPoint problems

Processing date data

References to the Web site addresses .

Standby or hibernation problems .

Electronic emission notices .

T e lecommunication notices .

Computer screen problems .

B a ttery problems

Hard disk drive problems

Other problems .

Starting B IOS Set u p Utility .

Error messages .

Errors without messages .

A p assword problem .

A p ower switch problem .

Keyboard problems

T r ackPoint problems

Recover pre-installed software .

Upgrading the hard disk drive .

Replacing the battery .

Standby or hibernation problems .

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Solving computer problems

Diagnosing problems

If you have a problem with your computer, you can test it by using

PC-Doctor^®for Windows^®. To run PC-Doctor for Windows, do as follows:

1. Click Start.

2. Move the cursor to Programs and then to PC-Doctor for Windows.

3. Click PC-Doctor for Windows.

4. Choose either the Quick Test or the Standard Test.

Attention

Running the Quick Test set can take 10 minutes or longer. Make sure

you have time to run the entire test; do not interrupt the test while it is

running.

The Quick Test set runs many tests of critical hardware components, but it

does not run all of the diagnostic tests in PC-Doctor for Windows. If

PC-Doctor for Windows reports that all of the tests in the Quick Test set have

been run and that it has found no problems, consider running more of the

tests.

If you are preparing to contact IBM for support, be sure to print the test log

so that you can rapidly provide information to the help technician.

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Solving computer problems

Troubleshooting

If you do not find your problem here, refer to Access ThinkPad, your

on-board help system. Open Access ThinkPad by pressing the ThinkPad

button. The following section only describes problems that might prevent you

from accessing this help system.

Error messages

Note:

1. In the charts, x can be any character.

2. The version of PC-Doctor referred to here is PC-Doctor for

Windows.

Message

Cause and action

0175: Bad CRC1, stop

POST task

The EEPROM checksum is not correct (block #6). Have the computer

serviced.

0187: EAIA data access

error

The access to EEPROM has failed. Have the computer serviced.

0188: Invalid RFID

The EEPROM checksum is not correct (block # 0 and 1, or block # 6). The

serialization information system board should be replaced, and the box serial number needs to be

area or bad CRC2

reinstalled. Have the computer serviced.

0189: Invalid RFID

configuration

information area

The EEPROM checksum is not correct (block # 4 and 5). The system board

should be replaced, and the UUID needs to be reinstalled. Have the

computer serviced.

0190: Critical low-battery The computer turned off, because the battery is low. Connect the ac adapter

error

to the computer and charge the battery pack, or replace the battery pack

with a fully charged one.

0200: Hard disk error

The hard disk is not working. Make sure the hard disk drive is attached

firmly. Run the BIOS Setup Utility; then make sure the hard disk drive is

not disabled in the Startup menu.

021x: Keyboard error

Make sure that there are no objects placed on the keyboard, or if you have

one, the external keyboard. Turn off the computer, and turn off all attached

devices. Turn on the computer first; then turn on the attached devices. If

you still see the same error code, do the following:

If an external keyboard is connected, do the following:

v Turn off the computer and disconnect the external keyboard; then turn on

the computer. Make sure that the built-in keyboard operates correctly. If it

does, have the external keyboard serviced.

v Make sure that the external keyboard is connected to the correct

connector.

Test the computer, using PC-Doctor.

v If the computer stops during the test, have the computer serviced.

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Solving computer problems

Message

Cause and action

0230: Shadow RAM error The shadow RAM failed. Test your computer’s memory with PC-Doctor. If

you added a memory module just before turning the computer on, reinstall

it. Then test the memory with PC-Doctor.

0231: System RAM error The system RAM failed. Test your computer’s memory with PC-Doctor. If

you added a memory module just before turning the computer on, reinstall

it. Then test the memory with PC-Doctor.

0232: Extended RAM

error

The extended RAM failed. Test your computer’s memory with PC-Doctor. If

you increased memory just before turning the computer on, reinstall it. Then

test the memory with PC-Doctor.

0250: System battery

error

The backup battery, which is used to preserve the configuration information,

such as the date and time, while the computer is turned off, is depleted.

Replace the battery and run the IBM BIOS Setup Utility to verify the

configuration. If you still have a problem, have the computer serviced.

0251: System CMOS

checksum bad

The system CMOS may have been corrupted by an application program.

The computer uses the default settings. Run the BIOS Setup Utility to

reconfigure the settings. If you still see the same error code, have the

computer serviced.

0260: System timer error Have the computer serviced.

0270: Real time clock

error

Have the computer serviced.

0271: Date and time error Neither the date nor the time is set in the computer. Set the date and time,

using the IBM BIOS Setup Utility.

02D0: System cache error The cache is disabled. Have the computer serviced.

02F4: EISA CMOS not

writable

Have the computer serviced.

02F5: DMA test failed

Have the computer serviced.

02F6: Software NMI

failed

02F7: Fail-safe timer NMI Have the computer serviced.

failed

1801: Attached docking

station is not supported

– shut down computer

and remove from

The computer is attached to a docking station that it does not support. Turn

off the computer and detach it from the docking station.

docking station

The power-on password A power-on password or a supervisor password is set. Type the password

prompt appears.

and press Enter to use the computer. If the power-on password is not

accepted, a supervisor password may have been set. Type the supervisor

password and press Enter. If you still see the same error message, have the

computer serviced.

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Solving computer problems

Message

Cause and action

The hard disk password A hard disk password is set. To use the computer, type the password and

prompt appears.

Hibernation error

press Enter. If you still see the same error message, have the computer

serviced.

The system configuration changed between the time your computer entered

hibernation mode and the time it left this mode, and your computer cannot

resume normal operation.

v Restore the system configuration to what it was before your computer

entered hibernation mode.

v If the memory size has been changed, re-create the hibernation file.

Operating system not

found.

Verify the following:

v The hard disk drive is correctly installed.

v A startable diskette is in the diskette drive

If you still see the same error message, check the boot sequence, using the

BIOS Setup Utility.

Fan error

The cooling fan has failed. Have the computer serviced.

EMM386 Not Installed— Edit C:\ CONFIG.SYS and change a line from

Unable to SET Page

Frame Base Address

device=C:\WINDOWS\EMM386.EXE RAM

device=C:\WINDOWS\EMM386.EXE NOEMS

and save this file.

UNSUPPPORTED

MEMORY

If this message is issued, the memory module you have installed exceeds

the capacity of your computer. The computer supports a memory size of

equal or less than 256MB. Shut down the system and remove the installed

Dual Inline Memory Module (DIMM).

CONFIGURATION:

Maximum memory size

256MB. Shut down

computer and remove

extra memory.

CardBus Configuration

Error—Device Disabled

Press F1 to go to the IBM BIOS Setup Utility. Press F9 and then Enter to

load the default setting.

Press F10 and then Enter to restart the system.

Errors without messages

Problem: When I turn on the machine, nothing appears on the screen and the

machine does not beep while starting up.

Note: If you are not sure whether you heard any beeps, turn off the

computer; then turn it on again, and listen again. If you are using an

external monitor, refer to External monitor problems.

Chapter 2. Solving computer problems 13

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Solving computer problems

Solution: If a power-on password is set, press any key to display the

power-on password prompt, and then type the correct password and press

Enter. If the power-on password prompt does not appear, the brightness level

might be set to minimum brightness. Adjust the brightness level by pressing

the Fn+Home keys. If the screen still remains blank, make sure that:

v The battery pack is installed correctly.

v The ac adapter is connected to the computer and the power cord is plugged

into a working electrical outlet.

v The computer power is on. (Turn on the power switch again for

confirmation.)

If these items are properly set, and the screen remains blank, have the

computer serviced.

Problem: When I turn on the machine, nothing appears on the screen, but I

hear two or more beeps or a continuous beep while starting up.

Solution: If you are using Ethernet:

v Make sure that the Ethernet cable is connected firmly.

v Contact your network administrator.

If the screen is still blank, and the beeps do not stop, have the computer

serviced.

Problem: When I turn on the machine, only a white cursor appears on a

blank screen.

Solution: Reinstall your operating system, and turn on the computer. If you

still see only the cursor on the screen, have the computer serviced.

Problem: My screen goes blank while the computer is on.

Solution: Your screen saver or power management may be enabled. Move the

TrackPoint or press a key to exit the screen saver, or press the power switch to

resume from standby or hibernation.

Problem: The DOS full-screen looks smaller.

Solution: If you use a DOS application that supports only 640x480 resolution

(VGA mode), the screen image might look slightly distorted or appear smaller

than the display size. This is to maintain compatibility with other DOS

applications. To expand the screen image to the same size as the actual screen,

start the ThinkPad Configuration Program and click LCD; then select the

Screen expansion function. (The image might still look slightly distorted.)

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Solving computer problems

Note: If your computer has a screen expansion function, you can use the

Fn+F8 keys to expand the screen image.

A password problem

Problem: I forgot my password.

Solution: If you forget your power-on password, take your computer to an

IBM reseller or marketing representative to have the password canceled.

If you forget your hard disk password, IBM will not reset your password or

recover data from the hard disk. You must take your computer to an IBM

reseller or an IBM marketing representative to have the hard disk drive

replaced. Proof of purchase is required, and an additional charge might be

required for the service.

If you forget your supervisor password, IBM will not reset your password.

You must take your computer to an IBM reseller or IBM marketing

representative to have the system board replaced. Proof of purchase is

required, and an additional charge might be required for the service.

A power switch problem

Problem: The system does not respond, and you cannot turn off the computer.

Solution: Turn off the computer by pressing and holding the power switch for

4 seconds or more. If the computer is still not reset, remove the ac adapter

and the battery.

Keyboard problems

Problem: The cursor does not move after the computer returns from one of

the power management modes.

Solution: Make sure you followed the instructions correctly when you

installed Windows with the Advanced Power Management (APM) option.

Note: The APM option is not supported in Windows 2000.

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Solving computer problems

Problem: Some or all of the keys on the keyboard do not work.

Solution: If the problem occurred immediately after the computer returned

from standby mode, enter the power-on password if one has been set.

If an external keyboard is connected to the computer via a ThinkPad Port

Replicator, the numeric keypad on your computer does not work. Use the

numeric keypad on the external keyboard.

If an external numeric keypad or a mouse is connected to the computer via a

ThinkPad Port Replicator:

1. Turn off the computer.

2. Remove the external numeric keypad or the mouse.

3. Turn on the computer and try using the keyboard again.

If the keyboard problem is resolved, carefully reconnect the external numeric

keypad, external keyboard, or mouse, making sure that you have seated the

connectors properly.

If keys on the keyboard still do not work, have the computer serviced.

Problem: A number appears when you type a letter.

Solution: The numeric lock function is on. To disable it, press and hold Shift;

then press NumLk.

Problem: Some or all of the keys on the external numeric keypad do not

work.

Solution: Make sure that the external numeric keypad is correctly connected

to the computer by ThinkPad Port Replicator.

TrackPoint problems

Problem: The cursor drifts when the computer is turned on or after it resumes

normal operation.

Solution: The cursor might drift when you are not using the TrackPoint

during normal operation. This is a normal characteristic of the TrackPoint and

is not a defect. Cursor drifting might occur for several seconds under the

following conditions:

v When the computer is turned on.

v When the computer resumes normal operation.

v When the TrackPoint is pressed for a long time.

v When the temperature changes.

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Solving computer problems

Problem: The mouse or pointing device does not work.

Solution: Make sure that the TrackPoint is enabled in the ThinkPad

Configuration Program, and then try using the TrackPoint. If the TrackPoint

works, the error might be due to the mouse.

Make sure that the mouse or pointing-device cable is securely connected to

the computer via the ThinkPad Port Replicator.

If your mouse is incompatible with the IBM PS/ 2^®mouse, disable the

TrackPoint, using the ThinkPad Configuration Program.

Note: For more information, see the manual supplied with the mouse.

Problem: The mouse buttons do not work.

Solution: Change the mouse driver to Standard PS/2 Port Mouse, and then

reinstall IBM PS/2 TrackPoint. Drivers are provided in the

C:\ IBMTOOLS\ DRIVERS directory on your hard disk drive. If your hard disk

drive does not contain device drivers, refer to the ThinkPad Service &

Support Web site. To access this Web site, open Access ThinkPad by pressing

the ThinkPad button, then click the Service & Support image on the right of

the screen.

Problem: The scrolling or magnifying glass function does not work.

Solution: Check the mouse driver in Device Manage window, and make sure

that the IBM PS/2 TrackPoint driver is installed.

Standby or hibernation problems

Problem: The computer enters standby mode automatically.

Solution: If the processor reaches a temperature that is too high, the computer

automatically enters standby mode to allow cooling and to protect the

processor and other internal components.

Problem: The computer enters standby mode immediately after Power-On

Selftest (POST) (the standby indicator light turns on).

Solution: Make sure that:

v The battery pack is charged.

v The operating temperature is within the acceptable range. Refer to

“S p ecifications ” on page 5.

If these items are correct, have the computer serviced.

Chapter 2. Solving computer problems 17

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Solving computer problems

Problem: The critical low-battery error message is displayed, and the

computer immediately turns off.

Solution: The battery power is getting low. Connect the ac adapter to the

computer, or replace the battery pack with a fully charged one.

Problem: The computer display remains blank after you take action to return

from a sleep mode.

Solution: Check whether an external monitor was disconnected while the

computer was in standby mode. Do not disconnect the external monitor while

the computer is in standby mode or hibernation mode. If no external monitor

is attached when the computer resumes, the computer display remains blank

and output is not displayed. This restriction does not depend on the

resolution value. Press Fn+F7 to bring up the computer display.

Problem: The computer does not return from standby mode, or the standby

indicator stays on and the computer does not work.

Solution: The computer automatically enters standby or hibernation mode

when the battery is depleted. Do one of the following:

v Replace the battery with a fully charged one and then press Fn.

v Connect the ac adapter to the computer; then press Fn.

Problem: When you are using the port replicator, resuming normal operation

from hibernation or standby mode takes a long time.

Solution: If the Ethernet port is enabled, but the port replicator is not

connected to a network, resuming operation can take a long time. The

computer queries Ethernet until the timeout timer stops the query. If you

want to access Ethernet, connect the network cable. If you are not using the

network, disable the Ethernet port as follows:

For Windows 98:

1. In the Control Panel, double-click the System icon.

2. Click the Device Manager tab.

3. Double-click Network Adapter.

4. Double-click Intel EtherExpress PRO PCI Adapter.

5. Select the Disable in this hardware profile check box.

6. Click OK.

7. Close all windows.

8. Restart the computer.

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Solving computer problems

For Windows NT:

1. Double-click the System icon in the Control Panel.

2. Select Intel EtherExpress PRO Adapter, and click Startup...

3. Select Disabled.

4. Click OK.

5. Click Close.

6. Close all windows.

7. Restart the computer by turning it off and on again.

Problem: Your computer does not enter standby or hibernation mode.

Solution: Check if any option has been selected to disable your computer

from entering standby or hibernation mode.

Problem: The computer does not enter standby mode after the timeout period

set with the timer under Windows 98 or Windows NT^®.

Solution:

For Windows 98:

The generic CD-ROM or DVD-ROM driver for Windows 98 accesses the

internal CD-ROM drive or DVD-ROM drive every 3 seconds to see if a

CD-ROM is inserted in the CD-ROM drive or DVD-ROM drive. This prevents

your computer from entering standby mode even after a timeout. To prevent

this from occurring, do the following:

1. Click Start.

2. Move the cursor to Settings and Control Panel.

3. Click Control Panel, and then double-click System.

4. Click the Device Manager tab.

5. Click the + mark of CD-ROM.

6. Double-click the name of the CD-ROM or DVD-ROM.

7. Click the Setting tab.

8. Clear the Auto insert notification check box.

Windows 98 no longer detects the insertion of a CD-ROM or a DVD-ROM

automatically.

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Solving computer problems

For Windows NT:

If you have enabled the CD-ROM AutoRun feature, the computer does not

enter standby mode through the timer. To enable the timer, disable the

AutoRun feature by editing the configuration information in the registry as

follows:

HKEY_LOCAL_MACHINE\SYSTEM\

CurrentControlSet\Services\Cdrom\

Autorun: 0x1 > Autorun: 0

Problem: The Fn+F12 key combination does not make the computer enter

hibernation mode.

Solution: Enable hibernation mode as follows:

For Windows 98:

1. Start the ThinkPad Configuration program.

2. Click Power Management .

3. Click the Hibernation tab.

4. Click the Enable hibernation... button.

5. Click the Create Now button.

The computer cannot enter hibernation mode if you are using one of the IBM

communication PC Cards. To enter hibernation mode, stop the communication

program, and then remove the PC Card or disable the PC Card slot, using the

Control Panel.

For Windows NT:

Note: You must format your hard disk with the FAT format system to use

hibernation mode in Windows NT. If you format your hard disk with

NTFS, the default format in Windows NT, you cannot use hibernation

mode.

1. Start the ThinkPad Configuration program.

2. Click Power Management.

3. Click Suspend/Resume Options.

4. Click Enable Hibernation.

5. Click OK.

The computer cannot enter hibernation mode when you are using one of the

IBM communication PC Cards. To enter hibernation mode, stop the

communication program, and then remove the PC Card or disable the PC

Card slot, using the Control Panel.

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Solving computer problems

For Windows 2000:

Note: To use Fn+F12 for hibernation in Windows 2000, you must have the

IBM PM device driver installed on your computer.

1. Start the ThinkPad Configuration Program.

2. Click Power Management.

3. Click the Hibernate tab.

4. Select the Enable hibernate support checkbox.

5. Click OK.

Computer screen problems

Problem: The screen is blank.

Solution: Press the Fn+Home keys to make the screen brighter. If the problem

persists, perform the “Solution” in the problem below.

Problem: The screen is unreadable or distorted.

Solution: Make sure that:

v The display device driver is installed correctly.

v The display resolution and color depth are correctly set.

v The monitor type is correct.

To check these settings, do as follows:

For Windows 98 or Windows 2000:

1. Click Start → Settings → Control Panel.

2. Double-click the Display icon.

3. Click the Settings tab.

4. Check whether the color depth and resolution are correctly set.

5. Click Advanced...

6. Click the Adapter tab.

7. Make sure “RAGE MOBILITY-M PCI” or “S3_Inc. Savage/ IX w/ MV” is

shown in the adapter information window.

8. Click the Monitor tab. (For Windows 2000, it is shown as “ATI RAGE

MOBILITY-M PCI” instead of “RAGE MOBILITY-M PCI”.)

9. Make sure the information is correct.

For Windows NT:

1. Click Start → Settings → Control Panel.

2. Double-click the Display icon.

3. Click the Settings tab.

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Solving computer problems

4. Check if the color depth and resolution are correctly set.

5. Click Display Type...

6. Make sure “RAGE MOBILITY-M PCI” or “S3 Inc. Savage/ IX Display

Driver” is shown in the Display Type window.

7. Click OK.

8. Click the Test button in the Settings window.

9. Make sure the output is displayed correctly.

Problem: Incorrect characters appear on the screen.

Solution: Did you install the operating system or application program

correctly? If they are installed and configured correctly, have the computer

serviced.

Problem: The screen stays on even after you turn off your computer.

Solution: Press and hold the power switch for 4 seconds or more to turn off

your computer.

Problem: Missing, discolored, or bright dots appear on the screen every time

you turn on your computer.

Solution: This is an intrinsic characteristic of the TFT technology. Your

computer’s display contains multiple thin-film transistors (TFTs). A small

number of missing, discolored, or bright dots on the screen might exist all the

time.

Problem: “Unable to create overlay window” message appears when you try

to start DVD playback.

You get poor or no playback while running video playback, DVD playback, or

a game.

Solution: Change the color depth to 16-bit mode.

Battery problems

Problem: The battery cannot be fully charged by the power-off method in the

standard charge time for your computer.

Solution: The battery might be over-discharged. Do the following:

1. Turn off the computer.

2. Make sure that the overdischarged battery is in the computer.

3. Connect the ac adapter to the computer and let it charge.

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Solving computer problems

If the optional Quick Charger is available, use it to charge the over-discharged

battery.

If the battery cannot be fully charged in 24 hours, use a new battery.

Problem: Your computer shuts down before the battery status indicator shows

empty, -or- Your computer operates after the battery status indicator shows

empty.

Solution: Discharge and recharge the battery.

Problem: The operating time for a fully charged battery is short.

Solution: Discharge and recharge the battery. If your battery’s operating time

is still short, use a new battery.

Problem: The computer does not operate with a fully charged battery.

Solution: The surge protector in the battery might be active. Turn off the

computer for one minute to reset the protector; then turn on the computer

again.

Problem: The battery does not charge.

Solution: You cannot charge the battery when it is too hot. If it feels hot,

remove it from the computer and allow it to cool to room temperature. After

it cools, reinstall it and recharge the battery. If it still cannot be charged in 12

hours, have it serviced.

Hard disk drive problems

Problem: The hard disk drive makes a rattling noise intermittently.

Solution: The rattling noise might be heard:

v When the hard disk drive starts accessing the data or when it stops.

v When you carry the hard disk drive.

v When you carry your computer.

This is a normal characteristic of a hard disk drive and is not a defect.

Problem: The hard disk drive does not work.

Solution: In the startup menu in the IBM BIOS Setup Utility, make sure that

there is no exclamation point ! to the left of the words Hard Drive. If there is

such a mark, the hard disk drive is disabled. Clear the mark to enable the

drive.

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Solving computer problems

Other problems

Problem: The computer locks or does not accept input.

Solution: Your computer might lock when it enters standby mode during a

communication operation. Disable the standby timer when you are working

on the network.

To turn off the computer, press and hold the power switch for 4 seconds or

more.

Problem: The computer does not turn off with the power switch.

Solution: If the standby indicator is on and you are working under battery

power, replace the battery with a fully charged one or change your power

source to ac power. If you still have a problem, press and hold the power

switch for 4 seconds or more; this forces the computer to turn off.

Problem: The computer does not start from a device you want, such as a

diskette drive.

Solution: Refer to the Startup menu of the IBM BIOS Setup Utility. Make sure

that the startup sequence in the IBM BIOS Setup Utility is set so that the

computer starts from the device you want.

Also make sure that the device from which the computer starts is enabled by

checking that there is no ! mark preceding the device name.

Problem: Windows NT does not start; however, the message saying that

Windows NT is loading remains on the screen.

Solution: The USB setting might have been changed to Enabled. If so, it might

cause a conflict in allocating memory resources during startup. Disable the

setting, using the BIOS Setup Utility as follows:

1. Turn your computer off and then on again; then, while the message,

“Press F1 for IBM BIOS Setup Utility,” is displayed at the lower left of the

screen, press the F1 key to start the BIOS Setup Utility. The BIOS Setup

Utility menu appears.

2. With the cursor key, select Config; then press Enter.

3. Select USB by pressing Enter.

4. With the cursor key, select Disable; then press Enter.

5. Press F10 and Enter to save this setting and exit this utility.

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Solving computer problems

Starting BIOS Setup Utility

Your computer provides a program, called IBM BIOS Setup Utility, that

enables you to select various setup parameters. The panels in this utility are

as follows:

v Config: Change the configuration of your computer.

v Date/Time: Set the date and time.

v Password: Set a password.

v Startup: Set the startup device.

v Restart: Restart the system.

Note: You can set many of these parameters more easily by using the

ThinkPad Configuration Program. For more information on this

program, refer to the on-board help.

To start IBM BIOS Setup Utility, do as follows:

1. To protect yourself against accidental loss of data, refer to “Backing up

your registry” in Access ThinkPad. Open Access ThinkPad by pressing the

ThinkPad button. Backing up your registry saves your computer’s current

configuration.

2. Remove any diskette from the diskette drive if your computer has one,

and then turn off the computer.

3. Turn on the computer; then, while the “Press F1 for IBM BIOS Setup

Utility” message is displayed at the lower-left of the screen, press F1.

If you have set a supervisor password, the “IBM BIOS Setup Utility” menu

appears after you enter the password. You can start the utility by pressing

Enter instead of the supervisor password; then, however, you cannot

change any parameters that are protected by the supervisor password. For

more information, refer to the on-board help.

4. Using the cursor keys, move to an item you want to change. When that

item is highlighted, press Enter. A submenu is displayed.

5. Change the items you wish to change. To change the value of an item, use

the F5 or F6 key. If the item has a submenu, you can display it by pressing

Enter.

6. Press F3 or Esc to exit from the submenu.

If you are in a nested submenu, press Esc repeatedly until you reach the

IBM BIOS Setup Utility menu.

Note: If you need to restore the settings to their original state at the time

of purchase, press the F9 key to load the default settings. You can

also select an option in the Restart submenu to load the default

settings or discard the changes.

7. Select Restart; then press Enter. Move the cursor to the option you want

for restarting your computer; then press Enter. Your computer restarts.

Chapter 2. Solving computer problems 25

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Solving computer problems

Recover pre-installed software

If the data on your hard disk drive is damaged or accidentally erased, you

can restore the software that was shipped with your computer. This software

includes your pre-installed operating system, applications, and device drivers.

To restore your pre-installed software, you can use either the Product

Recovery program or a Recovery CD.

The Product Recovery program is in a section of your hard disk drive that is

not displayed by Windows Explorer. You can use a Recovery CD if it was

provided with your computer.

Note: The recovery process might take up to 2 hours.

Attention

All of the files on the C:\ drive will be lost in the recovery process. Be

sure to back up copies of the files you have saved on your C:\ drive

before you begin.

Note: You might need to use a CD-ROM drive or a diskette drive in the

recovery process. Use a drive that is compatible with your computer.

To use the Product Recovery program to restore your pre-installed software,

do the following:

1. Save all your files and shut down your desktop.

2. Turn off your computer.

3. Turn on your computer. Quickly press F11 when this message is displayed

on the screen: ″To start the Product Recovery program, press F11.″ This

message is displayed for only a few seconds.

Note: If this message does not appear, you can use a Recovery Repair

diskette to get access to the Product Recovery program.

4. From the list displayed on the screen, select the operating system you

want to recover.

5. Select the recovery options you want, and follow the instructions on the

screen.

6. Restart the system by pressing Ctrl+Alt+Del or by turning the computer

off and then on again. Your computer restarts with the pre-installed

operating system, drivers, and software.

Note: Network drivers are not automatically restored with Windows NT

4.0; you will need to reinstall them.

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Solving computer problems

To use a Recovery CD to restore your pre-installed software, do the

following:

Note: Before starting the recovery, refer to the manual shipped with the

Recovery CD.

1. If your computer has a CD-ROM or DVD-ROM drive, connect it.

2. Insert the Recovery CD into the CD-ROM or DVD-ROM drive.

3. Save all your files, and turn off your computer.

4. Change the boot sequence as follows:

a. Turn on your computer; then while the Press F1 for IBM BIOS Setup

Utility message is displayed at the lower left of the screen, press the F1

key to start the BIOS Setup Utility.

b. With the cursor key, select Startup; then press Enter.

c. Select Boot by pressing Enter.

d. With the cursor key, select ATAPI CD-ROM Drive .

e. Press F6 repeatedly until the ATAPI CD-ROM Drive item has moved to

the top of the device listing.

f. Press F10 and Enter to save this setting and exit this utility.

5. The Product Recovery program menu opens. From the list displayed on

the screen, select the operating system you want to recover.

6. Select the recovery options you want, and follow the instructions on the

screen.

7. Restart the system by pressing Ctrl+Alt+Del or by turning the computer

off and then on again. Your computer restarts with the pre-installed

operating system, drivers, and software.

Note: Network drivers are not automatically restored with Windows NT;

you will need to reinstall them.

Chapter 2. Solving computer problems 27

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Solving computer problems

To create a Recovery Repair diskette

The Recovery Repair diskette is used to recover the prompt that is needed to

access the Product Recovery program, if the prompt is not displayed. Make a

Recovery Repair diskette and save it for future use. To make a Recovery

Repair diskette:

1. Shut down and restart your computer.

2. At the prompt, press F11. (The option to press F11 appears for only a few

seconds. You must press F11 quickly.) The Product Recovery program

main menu appears.

Note: If you are prompted to select an operating system, select one you

want to recover. Then the main menu of the Product Recovery

Program opens.

3. Select System Utilities from the main menu. Press Enter.

4. Select Create a Recovery Repair diskette. Press Enter.

5. Follow the on-screen instructions.

6. When the process is completed, label your diskette as the Recovery Repair

diskette and save it for future use.

To use the Recovery Repair diskette:

1. Shut down and turn off your computer.

2. Insert the Recovery Repair diskette into the drive; then turn on the

computer.

3. Follow the on-screen instructions.

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Upgrading the hard disk drive

You can increase the storage capacity of your computer by replacing the hard

disk drive with one of greater capacity. You can purchase a new hard disk

drive from your IBM reseller or IBM marketing representative.

Note: Replace the hard disk drive only if you upgrade it or have it repaired.

The connectors and bay of the hard disk drive were not designed for

frequent changes, or drive swapping.

Attention

Handling a hard disk drive

v Do not drop the drive or subject it to physical shocks. Put the drive on

a material, such as soft cloth, that absorbs the physical shock.

v Do not apply pressure to the cover of the drive.

v Do not touch the connector.

The drive is very sensitive. Incorrect handling can cause damage and

permanent loss of data on the hard disk. Before removing the hard disk

drive, make a backup copy of all the information on the hard disk, and

then turn the computer off. Never remove the drive while the system is

operating, in standby mode, or in hibernation mode.

To replace the hard disk drive, do the following:

1. Turn off the computer; then disconnect the ac adapter and all cables

from the computer.

2. Close the computer display, and turn the computer over.

3. Remove the battery.

4. Remove the screw that secures the hard disk drive. You can use a coin in

the slot of the screw.

Chapter 2. Solving computer problems 29

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Upgrading the hard disk drive

5. Open the computer display; then stand the computer on its side and

remove the hard disk drive by pulling the cover away from the

computer.

6. Detach the cover from the hard disk drive.

7. Attach the cover to a new hard disk drive.

8. Insert the hard disk drive and its cover into the hard disk drive bay; then

firmly install them.

Note: Make sure that the label on the hard disk drive faces to the bottom

of the computer.

9. Reinstall the screw.

10. Reinstall the battery.

11. Turn the computer over again. Connect the ac adapter and the cables to

the computer.

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Replacing the battery

To replace the battery, do as follows:

1. Turn off the computer, or enter hibernation mode. Then disconnect the ac

adapter and all cables from the computer.

Note: If you are using a PC Card, the computer might not be able to enter

hibernation mode. If this happens, turn off the computer.

2. Close the computer display, and turn the computer over.

3. Slide the battery latch to the unlock position ꢀ1ꢁ; then remove the battery

ꢀ2ꢁ.

4. Align the left side of the spare battery with the left side of the battery

space in the computer ꢀ1ꢁ; then gently push the battery into the space ꢀ2ꢁ.

5. Slide the battery latch to the locked position.

6. Turn the computer over again. Connect the ac adapter and the cables to

the computer.

Chapter 2. Solving computer problems 31

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Replacing the battery

32 ThinkPad^®A22e Service and Troubleshooting Guide

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Chapter 3. Getting help and service from IBM

Getting help and service .

Getting help on the Web .

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Getting help and service

If you need help, service, technical assistance, or just want more information

about IBM products, you will find a wide variety of sources available from

IBM to assist you. This section contains information about where to go for

additional information about IBM and IBM products, what to do if you

experience a problem with your computer, and whom to call for service

should it be necessary.

Information about your IBM computer and preinstalled software, if any, is

available in the documentation that comes with your computer. That

documentation includes printed books, online books, README files, and help

files. In addition, information about IBM products is available on the World

Wide Web and through the IBM Automated Fax System.

For technical assistance with the installation of, or questions related to, Service

Packs for your preinstalled Microsoft^®Windows product, refer to the

Microsoft Product Support Services Web site at

support.microsoft.com/ directory/ , or you can contact the IBM HelpCenter^®.

Some fees might apply.

Getting help on the Web

On the World Wide Web, the IBM Web site has up-to-date information about

IBM Personal Computer products and support. The address for the IBM

Personal Computing home page is www.ibm.com/pc

IBM provides an extensive Web site dedicated to mobile computing and to

ThinkPad computers at www.ibm.com/pc/support

Research this Web site to learn how to solve problems, find new ways to use

your computer, and learn about options that can make working with your

ThinkPad computer even easier.

If you select Profile from the support page, you can create a customized

support page that is specific to your hardware, complete with Frequently

Asked Questions, Parts Information, Technical Hints and Tips, and

Downloadable Files. In addition, you can choose to receive e-mail notifications

whenever new information becomes available about your registered products.

You also can order publications through the IBM Publications Ordering

System at

www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi

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Getting help and service

Getting help by fax

If you have a touch-tone telephone and access to a fax machine, in the U.S.

and Canada you can receive by fax marketing and technical information on

many topics, including hardware, operating systems, and local area networks

(LANs).

You can call the IBM Automated Fax System 24 hours a day, 7 days a week.

Follow the recorded instructions, and the requested information will be sent

to your fax machine. In the U.S. and Canada, to access the IBM Automated

Fax System, call 1-800-426-3395.

Calling IBM

If you have tried to correct the problem yourself and still need help, during

the warranty period, you can get help and information by telephone through

the IBM PC HelpCenter. The following services are available during the

warranty period:

v Problem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is

necessary to fix the problem.

v IBM hardware repair - If the problem is determined to be caused by IBM

hardware under warranty, trained service personnel are available to provide

the applicable level of service.

v Engineering change management - Occasionally, there might be changes

that are required after a product has been sold. IBM or your reseller, if

authorized by IBM, will make selected Engineering Changes (ECs) available

that apply to your hardware.

The following items are not covered:

v Replacement or use of non-IBM parts or nonwarranted IBM parts

Note: All warranted parts contain a 7-character identification in the format

IBM FRU XXXXXXX

v Identification of software problem sources

v Configuration of BIOS as part of an installation or upgrade

v Changes, modifications, or upgrades to device drivers

v Installation and maintenance of network operating systems (NOS)

v Installation and maintenance of application programs

Refer to your IBM hardware warranty for a full explanation of IBM warranty

terms. Be sure to retain your proof of purchase to obtain warranty service.

Chapter 3. Getting help and service from IBM 35

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Getting help and service

If possible, be near your computer when you make your call in case the

technical assistance representative needs to help you resolve a computer

problem. Please ensure that you have downloaded the most current drivers

and system updates, run diagnostics, and recorded information before you

call. When calling for technical assistance, please have the following

information available:

v Machine Type and Model

v Serial numbers of your computer, monitor, and other components, or your

proof of purchase

v Description of the problem

v Exact wording of any error messages

v Hardware and software configuration information for your system

Telephone numbers

Note: Telephone numbers are subject to change without notice. For the latest

list of IBM HelpCenter telephone numbers and hours of operation, visit

the Support Web site at

www.ibm.com/pc/support.

Country or region

Argentina

Australia

Language

Spanish

English

German

Dutch

Telephone Number

11-4717-4357

1300-130-426

Austria

01-54658-5060

02-714 35 70

Belgium

French

02-714 35 15

Brazil

Portuguese

English/ French

55-0800 78 48 31

1-800-565-3344

Canada

416-383-3344

800-203300

Chile

Spanish

Mandarin

Spanish

China

800-810-1818

9-800-18811

Colombia

623-2300

Denmark

Ecuador

Finland

France

Danish

Spanish

Finnish

French

35 25 02 91

2-565-130

9-22 931 840

01-69 32 40 40

069-6654 9040

Germany

German

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Getting help and service

Country or region

Hong Kong

Ireland

Language

Cantonese

English

Telephone Number

2825-6900

01-815 9202

Italy

Italian

02-482 9202

Japan

Japanese

French

0120-887-870

298-977 5063

01-800-426-1000

Luxembourg

Mexico

Spanish

387-5991

Netherlands

New Zealand

Norway

Dutch

020-504 0501

0800-446-149

23 05 32 40

349-0050

English

Norwegian

Spanish

Peru

Portugal

Spain

Portuguese

Spanish

21-791 51 47

91-662 4916

08-751 52 27

0848-80 52 52

Sweden

Swedish

German/

Switzerland

French/

Italian

Taiwan

United

Mandarin

English

886-2-2725-9799

01475-555 055

Kingdom

United States

English

1-800-772-2227

Chapter 3. Getting help and service from IBM 37

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Getting help and service

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Appendix A. Important safety instructions

DANGER

Electric current from power, telephone, and communication cables is hazardous. To

avoid shock hazard, connect and disconnect cables as shown below when

installing, moving, or opening the covers of this product or attached devices. The

3-pin power cord must be used with a properly grounded outlet.

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DANGER

Reduce the risk of fire and electric shock by always following basic safety

precautions, including the following:

v Do not use your computer in or near water.

v During electrical storms:

– Do not use your computer with the telephone cable connection.

– Do not connect the cable to or disconnect it from the telephone outlet on the

wall.

DANGER

If the rechargeable battery pack is incorrectly replaced, there is danger of an

explosion. The battery pack contains a small amount of harmful substances. To

avoid possible injury:

v Replace only with a battery of the type recommended by IBM, or an equivalent.

v Keep the battery pack away from fire.

v Do not expose it to water or rain.

v Do not attempt to disassemble it.

v Do not short-circuit it.

v Keep it away from children.

Do not put the battery pack in trash that is disposed of in landfills. When

disposing of the battery, comply with local ordinances or regulations and your

company’s safety standards.

DANGER

If the backup battery is incorrectly replaced, there is danger of explosion.

The lithium battery contains lithium and can explode if it is not properly handled

or disposed of.

Replace only with a battery of the same type.

To avoid possible injury or death, do not: (1) throw or immerse the battery into

water, (2) allow it to heat to more than 100 °C (212 °F), or (3) attempt to repair or

disassemble it. Dispose of it as required by local ordinances or regulations and

your company’s safety standards.

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DANGER

Follow the instruction below when installing or reconfiguring the Mini PCI option.

To avoid shock hazard, disconnect all the cables and the ac adapter when you

install the Mini PCI option or open the covers of the system or attached devices.

Electrical current from power, telephone, and communication cables in hazardous.

CAUTION:

When you have added or upgraded a Mini PCI Card or a memory card, do

not use your computer until you have closed the cover. Never use the

computer when the cover is open.

CAUTION:

The fluorescent lamp in the liquid crystal display (LCD) contains mercury.

Do not put it in trash that is disposed of in landfills. Dispose of it as

required by local ordinances or regulations.

The LCD is made of glass, and rough handling or dropping the computer

can cause the LCD to break. If the LCD breaks and the internal fluid gets

into your eyes or on your hands, immediately wash the affected areas with

water for at least 15 minutes; if any symptoms are present after washing,

get medical care.

CAUTION:

To reduce the risk of fire, use only No. 26 AWG or larger (thicker)

telephone cable.

Modem safety information

To reduce the risk of fire, electrical shock, or injury when using telephone

equipment, always follow basic safety precautions, such as:

Never install telephone wiring during a lightning storm.

Never install telephone jacks in wet locations unless the jack is specifically

designed for wet locations.

Never touch uninsulated telephone wires or terminals unless the telephone

line has been disconnected at the network interface.

Appendix A. Important safety instructions 41

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Use caution when installing or modifying telephone lines.

Avoid using a telephone (other than a cordless type) during an electrical

storm. There may be a remote risk of electric shock from lightning.

Do not use the telephone to report a gas leak in the vicinity of the leak.

Laser compliance statement

The CD-ROM or DVD-ROM drive, which can be installed in the IBM

ThinkPad computer is a laser product. The drive’s classification label (shown

below) is on the surface of the drive.

CLASS 1 LASER PRODUCT

LASER KLASSE 1

LUOKAN 1 LASERLAITE

APPAREIL ALASER DE CLASSE 1

KLASS 1 LASER APPARAT

The drive is certified in the U.S. to conform to the requirements of the

Department of Health and Human Services 21 Code of Federal Regulations

(DHHS 21 CFR) Subchapter J for Class I laser products.

In other countries, the drive is certified to conform to the requirements of

EN60825.

DANGER

Do not open the CD-ROM or DVD-ROM drive unit; no user adjustments or

serviceable parts are inside.

Use of controls, adjustments, or the performance of procedures other than those

specified might result in hazardous radiation exposure.

Class 1 laser products are not considered hazardous. The design of the laser

system and the CD-ROM or DVD-ROM drive ensures that there is no

exposure to laser radiation above a Class 1 level during normal operation,

user maintenance, or servicing.

Some drives contain an embedded Class 3A laser diode. Note this warning:

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DANGER

Emits visible and invisible laser radiation when open. Avoid direct eye exposure.

Do not stare into the beam or view it directly with optical instruments.

Save these instructions.

Appendix A. Important safety instructions 43

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Appendix B. Product warranties and notices

Warranty Period

The warranty period varies by machine type and country or region.

Note:

v Contact your place of purchase for warranty service information.

Some IBM Machines are eligible for on-site warranty service

depending on the country or region where service is performed.

v A warranty period of 3 years on parts and 1 year on labor means

that IBM will provide warranty service without charge for:

1. parts and labor during the first year of the warranty period

2. parts only, on an exchange basis, in the second and third years of

the warranty period.

IBM will charge you for any labor it provides in performance of

the repair or replacement.

Machine type 2655

Country or region

Warranty period

All

Parts - 1 year, labor - 1 year

Machine type 2663 or 2664

Country or region

Warranty period

All

Parts - 3 years, labor - 3 years

Battery pack - 1 year

IBM Statement of Limited Warranty

Part 1 - General Terms

This Statement of Limited Warranty includes Part 1 - General Terms and Part

2 - Country-unique Terms. The terms of Part 2 replace or modify those of Part

1. The warranties provided by IBM in this Statement of Limited Warranty

apply only to Machines you purchase for your use, and not for resale, from

IBM or your reseller. The term ″Machine″ means an IBM machine, its features,

conversions, upgrades, elements, or accessories, or any combination of them.

The term ″Machine″ does not include any software programs, whether

pre-loaded with the Machine, installed subsequently or otherwise. Unless IBM

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specifies otherwise, the following warranties apply only in the country where

you acquire the Machine. Nothing in this Statement of Limited Warranty

affects any statutory rights of consumers that cannot be waived or limited by

contract. If you have any questions, contact IBM or your reseller.

The IBM Warranty for Machines

IBM warrants that each Machine 1) is free from defects in materials and

workmanship and 2) conforms to IBM’s Official Published Specifications

(″Specifications″). The warranty period for a Machine is a specified, fixed

period commencing on its Date of Installation. The date on your sales receipt

is the Date of Installation unless IBM or your reseller informs you otherwise.

If a Machine does not function as warranted during the warranty period, and

IBM or your reseller are unable to either 1) make it do so or 2) replace it with

one that is at least functionally equivalent, you may return it to your place of

purchase and your money will be refunded.

Extent of Warranty

The warranty does not cover the repair or exchange of a Machine resulting

from misuse, accident, modification, unsuitable physical or operating

environment, improper maintenance by you, or failure caused by a product

for which IBM is not responsible. The warranty is voided by removal or

alteration of Machine or parts identification labels.

THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND

REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR

IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVE

YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER

RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR

LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE

EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT

EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE

WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.

Items Not Covered by Warranty

IBM does not warrant uninterrupted or error-free operation of a Machine.

Any technical or other support provided for a Machine under warranty, such

as assistance via telephone with ″how-to″ questions and those regarding

Machine set-up and installation, will be provided WITHOUT WARRANTIES

OF ANY KIND.

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Warranty Service

To obtain warranty service for a Machine, contact IBM or your reseller. If you

do not register your Machine with IBM, you may be required to present proof

of purchase.

During the warranty period, IBM or your reseller, if approved by IBM to

provide warranty service, provides without charge certain types of repair and

exchange service to keep Machines in, or restore them to, conformance with

their Specifications. IBM or your reseller will inform you of the available

types of service for a Machine based on its country of installation. At its

discretion, IBM or your reseller will 1) either repair or exchange the failing

Machine and 2) provide the service either at your location or a service center.

IBM or your reseller will also manage and install selected engineering changes

that apply to the Machine.

Some parts of IBM Machines are designated as Customer Replaceable Units

(called ″CRUs″), e.g., keyboards, memory, or hard disk drives. IBM ships

CRUs to you for replacement by you. You must return all defective CRUs to

IBM within 30 days of your receipt of the replacement CRU. You are

responsible for downloading designated Machine Code and Licensed Internal

Code updates from an IBM Internet Web site or from other electronic media,

and following the instructions that IBM provides.

When warranty service involves the exchange of a Machine or part, the item

IBM or your reseller replaces becomes its property and the replacement

becomes yours. You represent that all removed items are genuine and

unaltered. The replacement may not be new, but will be in good working

order and at least functionally equivalent to the item replaced. The

replacement assumes the warranty service status of the replaced item. Many

features, conversions, or upgrades involve the removal of parts and their

return to IBM. A part that replaces a removed part will assume the warranty

service status of the removed part.

Before IBM or your reseller exchanges a Machine or part, you agree to remove

all features, parts, options, alterations, and attachments not under warranty

service.

You also agree to

1. ensure that the Machine is free of any legal obligations or restrictions that

prevent its exchange;

2. obtain authorization from the owner to have IBM or your reseller service a

Machine that you do not own; and

3. where applicable, before service is provided:

a. follow the problem determination, problem analysis, and service

request procedures that IBM or your reseller provides;

Appendix B. Product warranties and notices 47

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b. secure all programs, data, and funds contained in a Machine;

c. provide IBM or your reseller with sufficient, free, and safe access to

your facilities to permit them to fulfill their obligations; and

d. inform IBM or your reseller of changes in a Machine’s location.

IBM is responsible for loss of, or damage to, your Machine while it is 1) in

IBM’s possession or 2) in transit in those cases where IBM is responsible for

the transportation charges.

Neither IBM nor your reseller is responsible for any of your confidential,

proprietary or personal information contained in a Machine which you return

to IBM or your reseller for any reason. You should remove all such

information from the Machine prior to its return.

Limitation of Liability

Circumstances may arise where, because of a default on IBM’s part or other

liability, you are entitled to recover damages from IBM. In each such instance,

regardless of the basis on which you are entitled to claim damages from IBM

(including fundamental breach, negligence, misrepresentation, or other

contract or tort claim), except for any liability that cannot be waived or

limited by applicable laws, IBM is liable for no more than

1. damages for bodily injury (including death) and damage to real property

and tangible personal property; and

2. the amount of any other actual direct damages, up to the charges (if

recurring, 12 months’ charges apply) for the Machine that is subject of the

claim. For purposes of this item, the term ″Machine″ includes Machine

Code and Licensed Internal Code.

This limit also applies to IBM’s suppliers and your reseller. It is the

maximum for which IBM, its suppliers, and your reseller are collectively

responsible.

UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE

FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR

DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTED

ABOVE); 2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR

3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY

ECONOMIC CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOST

SAVINGS, EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER IS

INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT

ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR

CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR

EXCLUSION MAY NOT APPLY TO YOU.

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Governing Law

Both you and IBM consent to the application of the laws of the country in

which you acquired the Machine to govern, interpret, and enforce all of your

and IBM’s rights, duties, and obligations arising from, or relating in any

manner to, the subject matter of this Agreement, without regard to conflict of

law principles.

Part 2 - Country-unique Terms

AMERICAS

BRAZIL

Governing Law: The following is added after the first sentence:

Any litigation arising from this Agreement will be settled exclusively by the

court of Rio de Janeiro.

NORTH AMERICA

Warranty Service: The following is added to this Section:

To obtain warranty service from IBM in Canada or the United States, call

1-800-IBM-SERV (426-7378).

CANADA

Governing Law: The following replaces ″laws of the country in which you acquired

the Machine″ in the first sentence:

laws in the Province of Ontario.

UNITED STATES

Governing Law: The following replaces ″laws of the country in which you acquired

the Machine″ in the first sentence:

laws of the State of New York.

ASIA PACIFIC

AUSTRALIA

The IBM Warranty for Machines: The following paragraph is added to this

Section:

The warranties specified in this Section are in addition to any rights you may

have under the Trade Practices Act 1974 or other similar legislation and are

only limited to the extent permitted by the applicable legislation.

Limitation of Liability: The following is added to this Section:

Appendix B. Product warranties and notices 49

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Where IBM is in breach of a condition or warranty implied by the Trade

Practices Act 1974 or other similar legislation, IBM’s liability is limited to the

repair or replacement of the goods or the supply of equivalent goods. Where

that condition or warranty relates to right to sell, quiet possession or clear

title, or the goods are of a kind ordinarily acquired for personal, domestic or

household use or consumption, then none of the limitations in this paragraph

apply.

Governing Law: The following replaces ″laws of the country in which you acquired

the Machine″ in the first sentence:

laws of the State or Territory.

CAMBODIA, LAOS, AND VIETNAM

Governing Law: The following replaces ″laws of the country in which you acquired

the Machine″ in the first sentence:

laws of the State of New York.

The following is added to this Section:

Disputes and differences arising out of or in connection with this Agreement

shall be finally settled by arbitration which shall be held in Singapore in

accordance with the rules of the International Chamber of Commerce (ICC).

The arbitrator or arbitrators designated in conformity with those rules shall

have the power to rule on their own competence and on the validity of the

Agreement to submit to arbitration. The arbitration award shall be final and

binding for the parties without appeal and the arbitral award shall be in

writing and set forth the findings of fact and the conclusions of law.

All proceedings shall be conducted, including all documents presented in

such proceedings, in the English language. The number of arbitrators shall be

three, with each side to the dispute being entitled to appoint one arbitrator.

The two arbitrators appointed by the parties shall appoint a third arbitrator

before proceeding upon the reference. The third arbitrator shall act as

chairman of the proceedings. Vacancies in the post of chairman shall be filled

by the president of the ICC. Other vacancies shall be filled by the respective

nominating party. Proceedings shall continue from the stage they were at

when the vacancy occurred.

If one of the parties refuses or otherwise fails to appoint an arbitrator within

30 days of the date the other party appoints its, the first appointed arbitrator

shall be the sole arbitrator, provided that the arbitrator was validly and

properly appointed.

The English language version of this Agreement prevails over any other

language version.

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HONG KONG AND MACAU

Governing Law: The following replaces ″laws of the country in which you acquired

the Machine″ in the first sentence:

laws of Hong Kong Special Administrative Region.

INDIA

Limitation of Liability: The following replaces items 1 and 2 of this Section:

1. liability for bodily injury (including death) or damage to real property and

tangible personal property will be limited to that caused by IBM’s

negligence;

2. as to any other actual damage arising in any situation involving

nonperformance by IBM pursuant to, or in any way related to the subject

of this Statement of Limited Warranty, IBM’s liability will be limited to the

charge paid by you for the individual Machine that is the subject of the

claim.

JAPAN

Governing Law: The following sentence is added to this Section:

Any doubts concerning this Agreement will be initially resolved between us

in good faith and in accordance with the principle of mutual trust.

NEW ZEALAND

The IBM Warranty for Machines: The following paragraph is added to this

Section:

The warranties specified in this Section are in addition to any rights you may

have under the Consumer Guarantees Act 1993 or other legislation which

cannot be excluded or limited. The Consumer Guarantees Act 1993 will not

apply in respect of any goods which IBM provides, if you require the goods

for the purposes of a business as defined in that Act.

Limitation of Liability: The following is added to this Section:

Where Machines are not acquired for the purposes of a business as defined in

the Consumer Guarantees Act 1993, the limitations in this Section are subject

to the limitations in that Act.

PEOPLE’S REPUBLIC OF CHINA (PRC)

Governing Law: The following replaces this Section:

Both you and IBM consent to the application of the laws of the State of New

York (except when local law requires otherwise) to govern, interpret, and

Appendix B. Product warranties and notices 51

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enforce all your and IBM’s rights, duties, and obligations arising from, or

relating in any manner to, the subject matter of this Agreement, without

regard to conflict of law principles.

Any disputes arising from or in connection with this Agreement will first be

resolved by friendly negotiations, failing which either of us has the right to

submit the dispute to the China International Economic and Trade Arbitration

Commission in Beijing, the PRC, for arbitration in accordance with its

arbitration rules in force at the time. The arbitration tribunal will consist of

three arbitrators. The language to be used therein will be English and Chinese.

An arbitral award will be final and binding on all the parties, and will be

enforceable under the Convention on the Recognition and Enforcement of

Foreign Arbitral Awards (1958).

The arbitration fee will be borne by the losing party unless otherwise

determined by the arbitral award.

During the course of arbitration, this Agreement will continue to be

performed except for the part which the parties are disputing and which is

undergoing arbitration.

EUROPE, MIDDLE EAST, AFRICA (EMEA)

THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:

The terms of this Statement of Limited Warranty apply to Machines purchased

from IBM or an IBM reseller.

Warranty Service:

If you purchase an IBM Machine in Austria, Belgium, Denmark, Estonia,

Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania,

Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or

United Kingdom, you may obtain warranty service for that Machine in any of

those countries from either (1) an IBM reseller approved to perform warranty

service or (2) from IBM. If you purchase an IBM Personal Computer Machine

in Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia,

Czech Republic, Georgia, Hungary, Kazakhstan, Kirghizia, Federal Republic of

Yugoslavia, Former Yugoslav Republic of Macedonia (FYROM), Moldova,

Poland, Romania, Russia, Slovak Republic, Slovenia, or Ukraine, you may

obtain warranty service for that Machine in any of those countries from either

(1) an IBM reseller approved to perform warranty service or (2) from IBM.

If you purchase an IBM Machine in a Middle Eastern or African country, you

may obtain warranty service for that Machine from the IBM entity within the

country of purchase, if that IBM entity provides warranty service in that

country, or from an IBM reseller, approved by IBM to perform warranty

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service on that Machine in that country. Warranty service in Africa is available

within 50 kilometers of an IBM authorized service provider. You are

responsible for transportation costs for Machines located outside 50 kilometers

of an IBM authorized service provider.

Governing Law:

The applicable laws that govern, interpret and enforce rights, duties, and

obligations of each of us arising from, or relating in any manner to, the

subject matter of this Statement, without regard to conflict of laws principles,

as well as Country-unique terms and competent court for this Statement are

those of the country in which the warranty service is being provided, except

that in 1) Albania, Bosnia-Herzegovina, Bulgaria, Croatia, Hungary, Former

Yugoslav Republic of Macedonia, Romania, Slovakia, Slovenia, Armenia,

Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia,

Tajikistan, Turkmenistan, Ukraine, and Uzbekistan, the laws of Austria apply;

2) Estonia, Latvia, and Lithuania, the laws of Finland apply; 3) Algeria, Benin,

Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Congo,

Djibouti, Democratic Republic of Congo, Equatorial Guinea, France, Gabon,

Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Mali, Mauritania,

Morocco, Niger, Senegal, Togo, and Tunisia, this Agreement will be construed

and the legal relations between the parties will be determined in accordance

with the French laws and all disputes arising out of this Agreement or related

to its violation or execution, including summary proceedings, will be settled

exclusively by the Commercial Court of Paris; 4) Angola, Bahrain, Botswana,

Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia,

Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao

Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab

Emirates, United Kingdom, West Bank/ Gaza, Yemen, Zambia, and Zimbabwe,

this Agreement will be governed by English Law and disputes relating to it

will be submitted to the exclusive jurisdiction of the English courts; and 5) in

Greece, Israel, Italy, Portugal, and Spain any legal claim arising out of this

Statement will be brought before, and finally settled by, the competent court

of Athens, Tel Aviv, Milan, Lisbon, and Madrid, respectively.

THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:

AUSTRIA AND GERMANY

The IBM Warranty for Machines: The following replaces the first sentence of the

first paragraph of this Section:

The warranty for an IBM Machine covers the functionality of the Machine for

its normal use and the Machine’s conformity to its Specifications.

The following paragraphs are added to this Section:

Appendix B. Product warranties and notices 53

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The minimum warranty period for Machines is six months. In case IBM or

your reseller is unable to repair an IBM Machine, you can alternatively ask for

a partial refund as far as justified by the reduced value of the unrepaired

Machine or ask for a cancellation of the respective agreement for such

Machine and get your money refunded.

Extent of Warranty: The second paragraph does not apply.

Warranty Service: The following is added to this Section:

During the warranty period, transportation for delivery of the failing Machine

to IBM will be at IBM’s expense.

Limitation of Liability: The following paragraph is added to this Section:

The limitations and exclusions specified in the Statement of Limited Warranty

will not apply to damages caused by IBM with fraud or gross negligence and

for express warranty.

The following sentence is added to the end of item 2:

IBM’s liability under this item is limited to the violation of essential

contractual terms in cases of ordinary negligence.

EGYPT

Limitation of Liability: The following replaces item 2 in this Section:

as to any other actual direct damages, IBM’s liability will be limited to the

total amount you paid for the Machine that is the subject of the claim. For

purposes of this item, the term ″Machine″ includes Machine Code and

Licensed Internal Code.

Applicability of suppliers and resellers (unchanged).

FRANCE

Limitation of Liability: The following replaces the second sentence of the first

paragraph of this Section:

In such instances, regardless of the basis on which you are entitled to claim

damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).

IRELAND

Extent of Warranty: The following is added to this Section:

Except as expressly provided in these terms and conditions, all statutory

conditions, including all warranties implied, but without prejudice to the

generality of the foregoing all warranties implied by the Sale of Goods Act

1893 or the Sale of Goods and Supply of Services Act 1980 are hereby

excluded.

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Limitation of Liability: The following replaces items one and two of the first

paragraph of this Section:

1. death or personal injury or physical damage to your real property solely

caused by IBM’s negligence; and

2. the amount of any other actual direct damages, up to 125 percent of the

charges (if recurring, the 12 months’ charges apply) for the Machine that is

the subject of the claim or which otherwise gives rise to the claim.

Applicability of suppliers and resellers (unchanged).

The following paragraph is added at the end of this Section:

IBM’s entire liability and your sole remedy, whether in contract or in tort, in

respect of any default shall be limited to damages.

ITALY

Limitation of Liability: The following replaces the second sentence in the first

paragraph:

In each such instance unless otherwise provided by mandatory law, IBM is

liable for no more than:

1. (unchanged)

2. as to any other actual damage arising in all situations involving

nonperformance by IBM pursuant to, or in any way related to the subject

matter of this Statement of Warranty, IBM’s liability, will be limited to the

total amount you paid for the Machine that is the subject of the claim.

Applicability of suppliers and resellers (unchanged).

The following replaces the third paragraph of this Section:

Unless otherwise provided by mandatory law, IBM and your reseller are not

liable for any of the following: (items 1 and 2 unchanged) 3) indirect damages,

even if IBM or your reseller is informed of their possibility.

SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND

Limitation of Liability: The following is added to this Section:

IBM’s entire liability to you for actual damages arising in all situations

involving nonperformance by IBM in respect of the subject matter of this

Statement of Warranty will be limited to the charge paid by you for the

individual Machine that is the subject of your claim from IBM.

Appendix B. Product warranties and notices 55

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UNITED KINGDOM

Limitation of Liability: The following replaces items 1 and 2 of the first paragraph

of this Section:

1. death or personal injury or physical damage to your real property solely

caused by IBM’s negligence;

2. the amount of any other actual direct damages or loss, up to 125 percent

of the charges (if recurring, the 12 months’ charges apply) for the Machine

that is the subject of the claim or which otherwise gives rise to the claim;

The following item is added to this paragraph:

3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act

1979 or Section 2 of the Supply of Goods and Services Act 1982.

Applicability of suppliers and resellers (unchanged).

The following is added to the end of this Section:

IBM’s entire liability and your sole remedy, whether in contract or in tort, in

respect of any default shall be limited to damages.

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Notices

This publication was developed for products and services offered in the

U.S.A.

IBM may not offer the products, services, or features discussed in this

document in other countries. Consult your local IBM representative for

information on the products and services currently available in your area. Any

reference to an IBM product, program, or service is not intended to state or

imply that only that IBM product, program, or service may be used. Any

functionally equivalent product, program, or service that does not infringe

any IBM intellectual property right may be used instead. However, it is the

user’s responsibility to evaluate and verify the operation of any non-IBM

product, program, or service.

IBM may have patents or pending patent applications covering subject matter

described in this document. The furnishing of this document does not give

you any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing

IBM Corporation

North Castle Drive

Armonk, NY 10504-1785

U.S.A.

Processing date data

This IBM hardware product and IBM software products that might be

packaged with it have been designed, when used in accordance with their

associated documentation, to process date data correctly within and between

the 20th and 21st centuries, provided all other products (for example,

software, hardware, and firmware) used with these products properly

exchange accurate date data with them.

IBM cannot take responsibility for the date data processing capabilities of

non-IBM products, even if those products are preinstalled or otherwise

distributed by IBM. You should contact the vendors responsible for those

products directly to determine the capabilities of their products and update

them if needed. This IBM hardware product cannot prevent errors that might

occur if software, upgrades, or peripheral devices you use or exchange data

with do not process date data correctly.

The foregoing is a Year 2000 Readiness Disclosure.

References to the Web site addresses

Any references in this publication to non-IBM Web sites are provided for

convenience only and do not in any manner serve as an endorsement of those

Appendix B. Product warranties and notices 57

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Web sites. The materials at those Web sites are not part of the materials for

this IBM product, and use of those Web sites is at your own risk.

Electronic emission notices

Federal Communications Commission (FCC) Statement

ThinkPad A22e, machine type 2655, 2663, or 2664

This equipment has been tested and found to comply with the limits for a

Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are

designed to provide reasonable protection against harmful interference in a

residential installation. This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the

instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular

installation. If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment off

and on, the user is encouraged to try to correct the interference by one or

more of the following measures:

v Reorient or relocate the receiving antenna.

v Increase the separation between the equipment and receiver.

v Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

v Consult an IBM authorized dealer or service representative for help.

Properly shielded and grounded cables and connectors must be used in order

to meet FCC emission limits. Proper cables and connectors are available from

IBM authorized dealers. IBM is not responsible for any radio or television

interference caused by unauthorized changes or modifications to this

equipment. Unauthorized changes or modifications could void the user’s

authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to

the following two conditions: (1) this device may not cause harmful

interference, and (2) this device must accept any interference received,

including interference that may cause undesired operation.

Responsible Party:

International Business Machines Corporation

New Orchard Road

Armonk, NY 10504

Telephone 1-919-543-2193

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Industry Canada Class B Emission Compliance Statement

This Class B digital apparatus complies with Canadian ICES-003.

Avis de conformité à la réglementation d’Industrie Canada

Cet appareil numérique de la classe B est conform à la norme NMB-003 du

Canada.

European Community Directive Conformance Statement

This product is in conformity with the protection requirements of EU Council

Directive 89/ 336/ EEC on the approximation of the laws of the Member States

relating to electro-magnetic compatibility. IBM cannot accept responsibility for

any failure to satisfy the protection requirements resulting from a

non-recommended modification of the product, including the fitting of

non-IBM option cards.

A declaration of Conformity with the requirements of the Directive has been

signed by IBM United Kingdom Limited, PO BOX 30 Spango Valley Greenock

Scotland PA160AH.

This product satisfies the Class B limits of EN 55022.

Telecommunication notices

Federal Communications Commission (FCC) and Telephone Company

Requirements (Part 68 of the FCC Rules)

1. The Telephone Consumer Protection Act of 1991 makes it unlawful for any

person to use a computer or other electronic device to send any message

via a telephone fax machine unless such message clearly contains in a

margin at the top or bottom of each transmitted page or on the first page

of the transmission, the date and time it is sent, and an identification of

the business or other entity, or other individual sending the message and

the telephone number of the sending machine or such business, other

entity, or individual.

In order to program this information into your computer, you should be

sure to follow the installation instructions for your fax software package.

2. The built-in modem is built into the ThinkPad computer. It complies with

Part 68 of the FCC Rules. A label is affixed to the bottom of the computer

that contains, among other things, the FCC registration number, USOC,

and Ringer Equivalency Number (REN) for this equipment. If these

numbers are requested, look at the label and provide this information to

your telephone company.

Appendix B. Product warranties and notices 59

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3. The REN is useful to determine the quantity of devices you may connect

to your telephone line and still have those devices ring when your number

is called. In most, but not all, areas, the sum of the RENs of all devices

should not exceed five (5.0). To be certain of the number of devices you

may connect to your line, as determined by the REN (REN:0.7), you

should call your local telephone company to determine the maximum REN

for your calling area.

4. If the built-in modem causes harm to the telephone network, the telephone

company may discontinue your service temporarily. If possible, they will

notify you in advance. But, if advance notice isn’t practical, you will be

notified as soon as possible. You will be advised of your right to file a

complaint with the FCC.

5. Your telephone company may make changes in its facilities, equipment,

operations, or procedures that could affect the proper operation of your

equipment. If they do, you will be given advance notice so as to give you

an opportunity to maintain uninterrupted service.

6. If you experience trouble with this built-in modem, contact your IBM

Authorized Seller, or the IBM Corporation, 500 Columbus Avenue,

Thornwood, NY 10594, 1-800-772-2227, for repair/ warranty information.

The telephone company may ask you to disconnect this equipment from

the network until the problem has been corrected, or until you are sure the

equipment is not malfunctioning.

7. No customer repairs are possible to the modem. If you experience trouble

with this equipment, contact your Authorized Seller or the IBM

Corporation for information.

8. The modem may not be used on coin service provided by the telephone

company. Connection to party lines is subject to state tariffs. Contact your

state public utility commission or corporation commission for information.

9. When ordering network interface (NI) service from the Local Exchange

Carrier, specify service arrangement USOC RJ11C.

Fax Branding

The Telephone Consumer Protection Act of 1991 makes it unlawful for any

person to use a computer or other electronic device, including fax machines,

to send any message unless such message clearly contains in a margin at the

top of or bottom of each transmitted page or on the first page of the

transmission, the date and time it is sent and an identification of the business

or other entity, or other individual sending the message and the telephone

number of the sending machine or such business, other entity, or individual.

(The telephone number provided may not be a 900 number or any other

number for which charges exceed local or long-distance transmission charges.)

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Industry Canada requirements

Notice

The Industry Canada label identifies certified equipment. This certification

means that the equipment meets certain telecommunications networks

protective, operational, and safety requirements. The Department does not

guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to

be connected to the facilities of the local telecommunications company. The

equipment must also be installed using an acceptable method of

communication. In some cases, the company’s inside wiring associated with a

single line individual service may be extended by means of a certified

connector assembly (telephone extension cord). The customer should be aware

that compliance with the above conditions may not prevent degradation of

service in some situations.

Repairs to certified equipment should be made by an authorized Canadian

maintenance facility designated by the supplier. Any repairs of alterations

made by the user to this equipment, or equipment malfunctions, may give the

telecommunications company cause to request the user to disconnect the

equipment.

Users should ensure for their own protection that the electrical ground

connections of the power utility, telephone lines and internal metallic water

pipe system, if present, are connected together. This precaution may be

particularly important in rural areas.

Caution

Users should not attempt to make such connections themselves, but should

contact the appropriate electric inspection authority, or electrician, as

appropriate.

The Ringer Equivalent Number (REN:0.3) assigned to each terminal device

provides an indication of the maximum number of terminals allowed to be

connected to a telephone interface. The termination on an interface may

consist of any combination of devices subject only to the requirement that the

sum of the Ringer Equivalence Number of all the devices does not exceed 5.

Avis

L’étiquette du ministère de l’Industrie Canada identifie le matériel homologué.

Cette étiquette certifie que le matériel est conforme à certaines normes de

protection, d’exploitation et de sécurité des réseaux de télécommunications. Le

Ministère n’assure toutefois pas que le matériel fonctionnera à la satisfaction

de l’utilisateur.

Appendix B. Product warranties and notices 61

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Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le

raccorder aux installations de l’entreprise locale de télécommunication. Le

matériel doit également être installé en suivant une méthode acceptée de

raccordement. Dans certains cas, les fils intérieurs de l’entreprise utilisés pour

un service individuel à ligne unique peuvent être prolongés au moyen d’un

dispositif homologué de raccordement (cordon prolongateur téléphonique

interne). L’abonné ne doit pas oublier qu’il est possible que la conformité aux

conditions énoncées ci-dessus n’empechent pas la dégradation du service dans

certaines situations. Actuellement, les entreprises de télécommunication ne

permettent pas que l’on raccorde leur matériel à des jacks d’abonné, sauf dans

les cas précis prévus par les tarifs paticuliers de ces entreprises.

Les réparations de matériel homologué doivent être effectuées par un centre

d’entretien canadien autorisé désigné par le fournisseur. La compagnie de

télécommunications peut demander à l’utilisateur de débrancher un appareil à

la suite de réparations ou de modifications effectuées par l’utilisateur ou à

cause de mauvais fonctionnement.

Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise

à la terre de la source d’énergie électrique, des lignes téléphoniques et des

canalisations d’eau métalliques, s’il y en a, sont raccordés ensemble. Cette

précaution est particulièrement importante dans les régions rurales.

Avertissement

L’utilisateur ne doit pas tenter de faire ces raccordements lui-même; il doit

avoir recours à un service d’inspection des installations électriques, ou à

électricien, selon le cas.

L’indice de charge (IC) assigné à chaque dispositif terminal indique (REN:0.3),

pour éviter toute surcharge, le pourcentage de la charge totale qui peut être

raccordée à un circuit téléphonique bouclé utilisé par ce dispositif. La

terminaison du circuit bouclé peut être constituée de n’importe quelle

combinaison de dispositifs, pourvu que la somme des indices de charge de

l’ensemble des dispositifs ne dépasse pas 5.

Notice for Australia

The following notice applies when using the telephony functions:

WARNING: FOR SAFETY REASONS, ONLY CONNECT EQUIPMENT WITH A

TELECOMMUNICATIONS COMPLIANCE LABEL. THIS INCLUDES CUSTOMER

EQUIPMENT PREVIOUSLY LABELLED PERMITTED OR CERTIFIED.

Notice for Users in New Zealand

1. The grant of a Telepermit for any item of terminal equipment indicates

only that Telecom has accepted that the item complies with minimum

conditions for connection to its network. It indicates no endorsement of

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the product by Telecom, nor does it provide any sort of warranty. Above

all, it provides no assurance that any item will work correctly in all

respects with another item of Telepermitted equipment of a different make

or model, nor does it imply that any product is compatible with all of

Telecom’s network services.

2. This equipment is not capable under all operation conditions of correct

operation at the higher speeds for which it is designed. The 33.6 kbit/ s

and 56 kbit/ s connections are likely to be restricted to lower bit rates

when connected to some PSTN implementations. Telecom will accept no

responsibility should difficulties arise in such circumstances.

3. This equipment may not provide for the effective hand-over of a call to

another device connected to the same line.

4. Under power failure conditions, this telephone may not operate. Please

ensure that a separate telephone, not dependent on local power is

available for emergency use.

5. Some parameters required for compliance with Telecom’s Telepermit

requirements are dependent on the equipment (PC) associated with this

device. The associated equipment shall be set to operate within the

following limits for compliance with Telecom’s specifications:

v There shall be no more than 10 call attempts to the same number within

any 30-minute period for any single manual call initiation.

v The equipment shall go on-hook for a period of not less than 30 seconds

between the end of one attempt and the beginning of the next attempt

to the same number.

6. Some parameters required for compliance with Telecom’s Telepermit

requirements are dependent on the equipment (PC) associated with this

device. In order to operate within the limits for compliance with Telecom’s

specifications, the associated equipment shall be set to ensure that

automatic calls to different numbers are spaced such that there is no less

than 5 seconds between the end of one call attempt and the beginning of

another.

7. This equipment shall not be set up to make automatic calls to Telecom’s

’111’ emergency service.

8. Some parameters required for compliance with Telecom’s Telepermit

requirements are dependent on the equipment (PC) associated with this

device. In order to operate within the limits for compliance with Telecom’s

specifications, the associated equipment shall be set to ensure that calls are

answered between 3 and 30 seconds of receipt of ringing.

Appendix B. Product warranties and notices 63

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Notice for European Union countries

Hereby Ambit declares that this ″J07M041.00″ modem is in conformity with

the essential requirements and other relevant provisions of Directive

1999/ 5/ EC.

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Trademarks

The following terms are trademarks of the IBM Corporation in the United

States or other countries or both:

IBM

HelpCenter

PS/ 2

ThinkPad

TrackPoint

Ultrabay

Microsoft, Windows, and Windows NT are trademarks of Microsoft

Corporation in the United States and/ or other countries.

Intel, Pentium, and Celeron are trademarks of Intel Corporation in the United

States and/ or other countries. (For a complete list of Intel trademarks, see

www.intel.com/ tradmarx.htm)

Other company, product, or service names may be the trademarks or service

marks of others.

Appendix B. Product warranties and notices 65

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66 ThinkPad^®A22e Service and Troubleshooting Guide

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Index

storage device, upgrading 29

Access ThinkPad iii

telephone, help by 35

testing with PC-Doctor 10

ThinkPad Assistant iii

T r ackPoint problems 16

battery

problems 22

BIOS Set u p 2 5

Web, help by 34

carrying the computer

cleaning the computer

computer display problems 21

configuration

setup 25

electronic help iii

error messages 1 1

errors without messages 13

fax, help by 35

hard disk

problems 23

upgrading 29

hibernation problems 17

PC-Doctor for Windows 10

power switch problems 15

problems, troubleshooting 1 1

recovering software 26

safety instruction 39

standby problems 17

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68 ThinkPad^®A22e Service and Troubleshooting Guide

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ꢀꢁꢂ

Part Number: 27P2212

(1P) P/N: 27P2212

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