by
XPower Powerpack
Solar 400
Owner’s Guide
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About This Guide
Purpose
The purpose of this Owner’s Guide is to provide explanations
and procedures for installing, operating, maintaining, and
troubleshooting the XPower Powerpack Solar 400.
Conventions Used
The following conventions are used in this guide.
WARNING
Warnings identify conditions that could result in personal
injury or loss of life.
CAUTION
Cautions identify conditions or practices that could result in
damage to the product or to other equipment.
Important: These notes describe an important action item
or an item that you must pay attention to.
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About This Guide
Related Information
You can find more information about Xantrex Technology
Inc. as well as its products and services at
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Important Safety Instructions
The XPower Powerpack Solar 400 generates a type of AC
power similar to a normal household wall outlet. Operating
the Powerpack Solar 400 incorrectly or misusing it may
damage the equipment or create hazardous conditions for the
user.
Important: Before using your XPower Powerpack Solar 400, be
sure to read these safety instructions and the operational
procedures in the manual. Retain this manual for future reference.
Warnings and Cautions
WARNING: Limitations on Use
The XPower Powerpack Solar 400 is not intended for use in
connection with life support systems or other medical equipment or
devices.
WARNING: Shock hazard. Keep away from
children.
The Powerpack Solar 400 generates the same potentially lethal AC
power as a normal household wall outlet. Do not insert foreign
objects into the AC sockets, the DC input/output power socket (DC
socket), USB port, speaker grills, or the ventilation holes. Do not
expose this product to water, rain, snow, or spray.
Do not open or disassemble the Powerpack Solar 400.
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Important Safety Instructions
WARNING: Explosion hazard
Do not use this product where there are flammable fumes or gases,
such as in the bilge of a gasoline- powered boat, or near propane
tanks. Do not use this product in an enclosure containing
automotive-type lead acid batteries. These batteries, unlike the
sealed AGM battery in Powerpack Solar 400, vent explosive
hydrogen gas which can be ignited by sparks caused when making
electrical connections.
When working on electrical equipment, always ensure someone is
nearby to help you in an emergency.
WARNING: Heated surface
Ensure at least 2" (5 cm) air space is maintained on all sides of the
Powerpack Solar 400. During operation, keep away from materials
that may be affected by high temperatures such as blankets, pillows
and sleeping bags.
CAUTION
Do not connect any AC appliance with the neutral conductor
connected to ground to the Powerpack Solar 400 including AC
residential electrical distribution panels.
CAUTION
Do not expose the Powerpack Solar 400 to temperatures over
104 °F (40 °C).
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Important Safety Instructions
Precautions for Using Rechargeable
Appliances
CAUTION
The output of the inverter is non-sinusoidal.
Most rechargeable battery-operated equipment uses a
separate charger or transformer that is plugged into an AC
receptacle and produces a low voltage charging output.
Some chargers for rechargeable batteries can be damaged if
connected to the XPower Powerpack Solar 400.
Do not use the following with the XPower Powerpack Solar
400:
•
Small battery-operated appliances like flashlights, razors,
and night lights that can be plugged directly into an AC
receptacle to recharge.
•
Some chargers for battery packs used in hand power
tools. These affected chargers display a warning label
stating that dangerous voltages are present at the battery
terminals.
Important: If you are unsure about using your rechargeable
appliance with the Powerpack Solar 400, contact the equipment
manufacturer to determine the rechargeable appliance’s
compatibility with the modified sine wave (non-sinusoidal) AC
waveform.
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Important Safety Instructions
First Aid
The internal battery is a sealed, lead-acid type battery. It is
not designed to be user replaceable. However, if a leak is
detected, stop operating and handling the Powerpack Solar
400 immediately.
IF BATTERY ACID CONTACTS EYES:
1. Immediately flush with cold running water for at least 15
minutes.
2. Then seek prompt medical attention.
IF BATTERY ACID CONTACTS SKIN:
1. Wash thoroughly with soap and water.
2. If skin irritation persists, obtain medical attention
immediately.
Note: Baking soda neutralizes lead-acid battery electrolyte.
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Contents
Important Safety Instructions- - - - - - - - - - - - - - - - - - - -iii
Warnings and Cautions - - - - - - - - - - - - - - - - - - - - - - - - - - - - -iii
Precautions for Using Rechargeable Appliances - - - - - - - - - - - - v
First Aid - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -vi
1
2
Introduction
About the Powerpack Solar 400 - - - - - - - - - - - - - - - - - - - - - - - 1
Comprehensive Protection - - - - - - - - - - - - - - - - - - - - - - - - - - - 1
Automatic Overload - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1
Overheating - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2
Low Battery Protection - - - - - - - - - - - - - - - - - - - - - - - - - - 2
Features
Contents - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3
Powerpack Solar 400 Features - - - - - - - - - - - - - - - - - - - - - - - - 4
Front and Side Panels - - - - - - - - - - - - - - - - - - - - - - - - - - - 4
Control Panel and Display - - - - - - - - - - - - - - - - - - - - - - - - 5
Power Socket Side Panel - - - - - - - - - - - - - - - - - - - - - - - - - 6
Solar Panel Components - - - - - - - - - - - - - - - - - - - - - - - - - 7
Backside Panel- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8
Accessories - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8
3
Operation
Operating Conditions and Guidelines - - - - - - - - - - - - - - - - - - - 9
Choosing a Location - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 10
Recharging the Powerpack Solar 400 Battery - - - - - - - - - - - - - 11
Charging with the AC Charger - - - - - - - - - - - - - - - - - - - - 12
Powerpack Solar 400 AC Charging Feature- - - - - - - - - 12
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Contents
Charging with the DC-to-DC Accessory Cable - - - - - - - - - 14
Recharging with a Generator’s Regulated 12 Vdc Outlet- - - 16
Recharging From the Solar Panel - - - - - - - - - - - - - - - - - - 17
Interpreting Display Codes - - - - - - - - - - - - - - - - - - - - - - - - - 19
Checking Battery and AC Status - - - - - - - - - - - - - - - - - - - 19
AC Appliances- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 22
Operating AC Appliances - - - - - - - - - - - - - - - - - - - - - - - 23
Low-Battery Alarm - - - - - - - - - - - - - - - - - - - - - - - - - 23
Overload Protection- - - - - - - - - - - - - - - - - - - - - - - - - 24
High Surge Appliances - - - - - - - - - - - - - - - - - - - - - - 24
Trouble Appliances - - - - - - - - - - - - - - - - - - - - - - - - - 24
12 Vdc Appliances - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 25
Operating DC Appliances - - - - - - - - - - - - - - - - - - - - - - - 26
Low-Battery Alarm - - - - - - - - - - - - - - - - - - - - - - - - - 26
Overload Protection- - - - - - - - - - - - - - - - - - - - - - - - - 26
USB Devices - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 27
Charging Devices via the USB Port - - - - - - - - - - - - - - - - - 28
Low Battery Alarm - - - - - - - - - - - - - - - - - - - - - - - - - 28
Using the LED Lamps- - - - - - - - - - - - - - - - - - - - - - - - - - - - - 29
Low Battery Alarm - - - - - - - - - - - - - - - - - - - - - - - - - 29
Using the Back Stand - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 30
4
Maintenance
Solar Panel Maintenance - - - - - - - - - - - - - - - - - - - - - - - - - - - 31
Battery Maintenance- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 31
Battery Life - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 32
Recycling - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 32
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Contents
5
Troubleshooting
Common Problems - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 35
Buzz in Audio Equipment - - - - - - - - - - - - - - - - - - - - - - - 35
Television Interference - - - - - - - - - - - - - - - - - - - - - - - - - 35
Troubleshooting Reference - - - - - - - - - - - - - - - - - - - - - - - - - 36
A
Specifications
Electrical Specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - 41
Physical Specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - 43
Warranty and Return Information - - - - - - - - - - - - - - - 45
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Tables
Table 5-1
Table 5-2
Troubleshooting reference - - - - - - - - - - - - - - - - - - - 36
Display Error Codes - - - - - - - - - - - - - - - - - - - - - - - 39
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Figures
Figure 2-1 Package Contents - - - - - - - - - - - - - - - - - - - - - - - - - - 3
Figure 2-2 Front and Side Panels - - - - - - - - - - - - - - - - - - - - - - - 4
Figure 2-3 Control Panel and Display - - - - - - - - - - - - - - - - - - - - 5
Figure 2-4 Power Sockets - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6
Figure 2-5 Solar Panel Component - - - - - - - - - - - - - - - - - - - - - - 7
Figure 2-6 Backside Panel - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8
Figure 2-7 Accessories - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8
Figure 3-1 Charging with AC Power - - - - - - - - - - - - - - - - - - - - 13
Figure 3-2 Charging with DC Power - - - - - - - - - - - - - - - - - - - - 15
Figure 3-3 Male/female Connectors - - - - - - - - - - - - - - - - - - - - 17
Figure 3-4 Charging with the Solar Panel- - - - - - - - - - - - - - - - - 18
Figure 3-5 Different Display Codes- - - - - - - - - - - - - - - - - - - - - 19
Figure 3-6 Operating AC Appliances- - - - - - - - - - - - - - - - - - - - 23
Figure 3-7 Operating DC Appliances- - - - - - - - - - - - - - - - - - - - 26
Figure 3-8 Charging USB Devices - - - - - - - - - - - - - - - - - - - - - 28
Figure 3-9 LED Lamp Controls - - - - - - - - - - - - - - - - - - - - - - - 29
Figure 3-10 Back Stand - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 30
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1
Introduction
About the Powerpack Solar 400
Easy-to-use and designed for years of reliable service, the
Powerpack Solar 400 is a portable power source designed to
provide limited AC power in the event utility power is
interrupted or is not available. It can run many AC appliances
and 12-volt DC appliances and charge many USB-enabled
devices via the USB charging port.
Powerpack Solar 400:
•
Powers 115-volt AC appliances up to 320 W continuous
power and 400 W peak power
•
•
•
•
Powers 12-volt DC appliances
Charges small devices via a USB port
Provides lighting for emergency use
Allows the detachable solar panel (supplied) to charge
the internal battery
•
Allows AC, DC, and USB appliances to be run on the
unit for an extended period of time while the solar panel
receives energy from sunlight
Comprehensive Protection
Automatic Overload
The Powerpack Solar 400 has built-in protection against
output overload. If you connect an appliance that draws more
than 400 W from the AC Socket(s), or one which draws
excessive surge power up to 600 W, the power to the AC
Sockets automatically shut off. The unit will reset
automatically after the loads are removed and the unit cools
down.
1
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Introduction
The DC Socket is protected by a thermal switch. If an
overload condition (> 144 W) occurs while using the DC
Socket, the excessive temperature will cause the switch to
open and shut down the power to the socket.
Overheating
The Powerpack Solar 400 is protected from overheating. If
the inverter exceeds a safe temperature, power to the unit
automatically shuts off. It will reset automatically after the
unit cools down.
Low Battery Protection
Low battery protection protects the internal battery from
excessive discharge and possible damage. An audible alarm
alerts you when the internal battery is nearly discharged at
11.0 Vdc and the unit turns off at 10.5 Vdc.
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2
Features
Chapter 2 describes the main features of the Powerpack Solar
400. We recommend that you familiarize yourself with these
features before operating the unit.
Contents
Your Powerpack Solar 400 package includes the items shown
in Figure 2-1.
If any of these materials are missing or are unsatisfactory in
any way, please contact Customer Service, see “Warranty and
Return Information” on page 45.
AC Charger
DC Charging Cable
Figure 2-1 Package Contents
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Powerpack Solar 400 Features
Powerpack Solar 400 Features
Front and Side Panels
1
4
3
2
Figure 2-2 Front and Side Panels
Feature
Description
Hi-bright LED Lamp (located on each side)
Provides ambient light to surrounding area. The button switch is
located on the control panel.
1
Power Socket Side Panel
Contains the DC and AC sockets, AC charging port, and USB port.
2
3
4
Solar Panel Component
Contains the detachable solar panel and connectors.
Control Panel
Contains the digital display and main controls for operating the
Powerpack Solar 400.
Not
Audible Alarm (inside the unit) sounds in the event of an overload,
shown over-temperature, or a low battery condition.
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Powerpack Solar 400 Features
Control Panel and Display
1
2
3
4
7
6
5
Figure 2-3 Control Panel and Display
Feature
Description
The Digital Display flashes intermittently:
•
•
•
-P-, then Output power in W (0 to 400) and
-C-, then Battery charge capacity status in % (40 to 100), or
-C-, then Battery charge capacity status as Lo,
if % is below 40
1
for 30 seconds before turning off to conserve power.
Note: The symbol E0x flashes when the unit alarms and
encounters an error. “x” is a numeric error code. See Table 5-2,
“Display Error Codes” on page 39.
DC/USB LED Indicator Light comes on when the DC socket and
USB port are activated.
2
3
4
5
6
AC LED Indicator Light comes on when the AC sockets are
activated.
Press and hold the AC Button for one second to activate the AC
sockets. Press and hold again to turn power off.
Press and hold the Lamp Button for one second to turn the hi-
bright lamps on. Press and hold again to turn power off.
Press and hold the DC/USB Button for one second to activate the
DC socket and USB port. Press and hold again to turn power off.
The Charging Status indicator light blinks when charging using
the AC Charger. The light stays on when the battery reaches its full
charge.
7
Note: Does not work with the DC socket and solar panel.
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Powerpack Solar 400 Features
Power Socket Side Panel
LED Lamp
1
2
3
4
Figure 2-4 Power Sockets
Feature
Description
DC Input/Output Power Socket (DC Socket):
•
•
Power 12-volt DC auto, RV, or marine appliances (output).
Recharge Powerpack Solar 400 from a 12 V outlet in a
vehicle using the DC Charging Cable (input).
1
Note: The DC socket is activated by pressing and holding the
DC/USB button for one second on the control panel.
There are two AC Sockets which provide up to 320 W of
continuous power and up to 400 W peak power to various
household appliances. The two sockets accept standard North
American three-prong electrical plugs.
2
Note: The AC sockets are activated by pressing and holding the
AC button for one second on the control panel.
AC Charging Port allows the unit to be charged using an AC
Charger (supplied).
The USB Port charges some hand-held PDAs, cellphones, digital
cameras, and camcorders.
3
4
Note: Special USB power cables and adapters are required. These
cables are not sold by Xantrex. Consult the owner’s manual or the
manufacturer of your device before plugging it to the USB port.
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Powerpack Solar 400 Features
Solar Panel Components
mounting clamp
for securing the
solar panel
1
2
3
Figure 2-5 Solar Panel Component
Feature
Description
The male/female connectors attach to each other and connect the
solar panel to the charging assembly inside the unit.
You can remove the solar panel by unplugging the male/female
connectors.
1
The Indicator Light flashes when the panel is receiving power
from sunlight.
The Solar Panel is rated at 5 W and made of amorphous silicon
material. The panel can be detached from the unit and extended up
to one meter with its electrical cord.
2
3
Note: Detaching the solar panel allows you to reposition it and
not the whole unit for optimum sunlight exposure.
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Powerpack Solar 400 Features
Backside Panel
1
Figure 2-6 Backside Panel
Feature
Description
Back Stand provides support to the unit when slightly tilted
upward. With the solar panel attached, you can use the stand to
place the unit facing towards the sun
1
Accessories
1
2
Figure 2-7 Accessories
Feature
Description
AC Charger (part # 074-1004) attaches to the Powerpack Solar
400 via the AC charging port and lets you recharge from a
household AC outlet.
1
DC Charging Cable (part # 449-0187-01-01) lets you recharge the
Powerpack Solar 400 from a 12-volt system in a car, SUV, RV, or a
boat. One of the plugs of the charging cable is equipped with a
single and replaceable 8-amp, 32-volt, time-delayed fuse.
2
Note: Press the DC/USB button to turn on the DC socket to
enable recharging the battery from a vehicle or another DC source.
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3
Operation
Chapter 3 explains how to operate the Powerpack Solar 400
efficiently. This chapter covers:
•
•
•
•
•
•
•
•
Choosing a Location (page 10)
Recharging the Powerpack Solar 400 (page 11)
Interpreting Display Codes (page 19)
Operating AC appliances (page 22)
Operating 12-volt DC appliances (page 25)
Charging USB Devices (page 27)
Using the LED Lamp (page 29)
Using the Back Stand (page 30)
Operating Conditions and Guidelines
CAUTION
Read all safety instructions and the operational procedures in the
manual before operating the Powerpack Solar 400. Retain this
manual for future reference.
CAUTION
The Powerpack Solar 400 is not intended for use as a UPS
(Uninterruptible Power Supply).
WARNING: Limitations on Use
The XPower Powerpack Solar 400 is not intended for use in
connection with life support systems or other medical equipment or
devices.
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Operation
Choosing a Location
WARNING: Fire or explosion
The Powerpack Solar 400 contains components that tend to
produce arcs or sparks. To prevent fire or explosion, do not operate
the Powerpack Solar 400 in compartments containing other
exposed batteries, flammable materials, or in locations that require
ignition-protected equipment.
The Powerpack Solar 400 should be operated only in
locations that meet the following requirements.
Do not allow water or other liquids to drop or
splash on the Powerpack Solar 400.
Dry
Ambient air temperature should be between 32
Cool
and 104ºF (0 and 40ºC) — the cooler the better
within this range.
Leave at least 2" (5 cm) clearance around the
Powerpack Solar 400 for air flow. Ensure that
the ventilation openings are not obstructed.
Ventilated
Do not operate the unit in the same
compartment with other exposed batteries or
in any compartment capable of storing
flammable liquids like gasoline.
Safe
Do not operate the unit where it will be
exposed to battery gases. These gases are very
corrosive and prolonged exposure will damage
the Powerpack Solar 400.
Protected
frombattery
gases
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Recharging the Powerpack Solar 400 Battery
Recharging the Powerpack Solar 400
Battery
Important: Charge Before Use.
Charge the Powerpack Solar 400 for at least 48
hours immediately after purchase. Recharge
after each use.
When storing for long periods of time, it is
recommended to charge it once every month or
at least once every three months. You can also
store it with AC power supplied to the unit.
Failure to follow these instructions will void the
product warranty.
You can recharge the battery by using:
•
the AC Charger (supplied) plugged into a standard 120
Vac wall outlet,
•
•
the DC Charging Cable (supplied) to recharge from your
vehicle or a generator equipped with a regulated 12-volt
battery charging outlet, or
a 5 W solar panel (attached to the front of the unit).
CAUTION
Do not attempt to charge the Powerpack Solar 400 battery if it is
frozen. Gradually warm the frozen battery to 32 °F (0 °C) before
charging.
CAUTION
Do not operate AC or DC appliances while the Powerpack Solar
400 is being charged. Doing so may damage the charging
components of the product and void the warranty.
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Operation
Charging with the AC Charger
Using the AC Charger is the simplest method for recharging
the battery. While charging from an AC source, the Charging
Status LED indicator light on the Control Panel will flash
intermittently. The indicator light will stay on when the
battery has reached capacity.
Charging when the battery is fully discharged takes around
16 to 20 hours. If the wall outlet voltage is less than 120 Vac,
it may take more than 20 hours to fully recharge the
Powerpack Solar 400.
Note: After taking the unit out of the box and before using it for
the first time, charge it for 48 hours to maximize battery life.
Powerpack Solar 400 AC Charging Feature
The Powerpack Solar 400 AC charging port has a regulated
internal switch that monitors charging to prevent the battery
from being overcharged. Once the battery reaches 100%
charge level, the switch disconnects the charging source from
the unit. The unit goes into a maintenance charge mode and
allows the unit to remain connected to the AC Charging
source until it’s needed to power loads.
Important: Whenever possible, store the Powerpack Solar 400
with AC power supplied to the unit.
When storing without AC power available, charge it once every
month or at least once every three months.
Failure to do so may damage the battery, render the unit
inoperable, and void the product warranty.
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Recharging the Powerpack Solar 400 Battery
1. Press and hold the AC button for one
second to turn off the AC sockets.
2. Check that the indicator light is off.
3. Press and hold the DC/USB and
Lamp buttons for one second to turn
the DC socket, USB port, and the
Lamp off.
4. Check that the indicator light is off.
5. Insert the AC Charger plug into the
AC charging port.
1.
3.
6. Insert the AC Charger into a
household 120 Vac outlet.
7. Check the Charging Status indicator
light.
Note: A flashing light indicates that the unit is
charging the battery. A solid light indicates that
the battery is fully charged and on stand-by.
Figure 3-1 Charging with AC Power
Note: The Battery Charge (%) reading on the digital display is
only accurate after the Powerpack Solar 400 has been
disconnected from all appliances and all charging sources for 15
minutes.
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Operation
Charging with the DC-to-DC Accessory Cable
WARNING: Fire and explosion hazard
Do not use this recharging method if your vehicle has abnormally
high voltage electrical systems that operate above 15 Vdc. This
may lead to accumulations of hydrogen, causing exposure to fire
and explosion hazard. This is typically found in marine applications
or on portable generators with DC output. Consult the vehicle’s or
generator’s manual for DC output voltage information.
Important: Although the charge regulation circuitry for the AC
charging method does not operate with the DC-to-DC charging
method, most vehicle voltage regulators will ensure that the
Powerpack Solar 400 is not overcharged.
The Powerpack Solar 400 comes with a DC Charging cable
to allow the unit to be charged from a DC source such as an
automobile, RV, or boat. The labeled and fused plug of the
charging cable is equipped with a single and replaceable
8-amp, 32-volt, time-delayed fuse.
The vehicle to be used for charging must have a 12 Vdc
power (or accessory) socket and must be running in order to
charge the unit.
The DC input/output power socket (DC socket) is found on
the side of the unit. Press and hold the DC/USB button for
one second to activate the DC socket.
CAUTION
Do not leave the Powerpack Solar 400 permanently connected to
DC
the vehicle’s 12 Vdc power socket. Disconnect the Powerpack
Solar 400 from the socket when the vehicle’s engine is turned off.
Note: The Charging Status indicator light will neither blink nor
stay on when the Powerpack Solar 400 is recharged through the
DC Charging Cable. The Battery Charge (%) reading on the
digital display is only accurate after the Powerpack Solar 400 has
been disconnected from all appliances and all charging sources for
15 minutes.
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Recharging the Powerpack Solar 400 Battery
1. Open the plastic cover that protects the unit’s DC socket.
2. Insert the labeled plug of the DC charging cable into the 12 Vdc power
socket in the vehicle.
3
≈ 3 hours
charge time.
Labeled and
fused plug.
4.
2
Vehicle’s 12 Vdc
Power Socket
3. Insert the other plug of the DC charging cable into the DC socket on
the side of the Powerpack Solar 400.
Note: The vehicle’s 12 Vdc power socket must also be on. You have to
start the engine and let it run to avoid draining the vehicle’s battery.
4. Press and hold the DC/USB button for one second to activate the DC
socket of the unit. This enables charging.
5. Disconnect the DC charging cable from both the unit and the vehicle
when the vehicle is not running to avoid draining the vehicle’s battery.
Figure 3-2 Charging with DC Power
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Operation
Recharging with a Generator’s Regulated 12 Vdc
Outlet
WARNING: Fire and explosion hazard
The generator output must be intended for battery charging and
have an output of 15 volts or less. An unregulated output or one
that exceeds 15 Vdc can damage the battery.
This may lead to accumulations of hydrogen, causing exposure to
fire and explosion hazard.
Refer to the Owner’s Guide accompanying your generator for
detailed instructions on connecting the generator to a unit like
the Powerpack Solar 400.
You can recharge the battery of the Powerpack Solar 400
using a generator in several ways:
•
Using the AC Charger to recharge the Powerpack Solar
400 from a generator is possible, but would require
extended generator running time.
•
Using a generator which has an auxiliary regulated DC
output designed for charging 12-volt batteries. Most
generators are equipped with them. Use this power
source for faster charging.
Most of the Powerpack Solar 400’s battery capacity will be
recharged in a few hours.
Note: The Battery Charge (%) reading on the digital display is
only accurate after the Powerpack Solar 400 has been
disconnected from all appliances and all charging sources for 15
minutes.
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Recharging the Powerpack Solar 400 Battery
Recharging From the Solar Panel
The solar panel is very convenient in places where you do not
have access to AC or DC sources for charging. You can take
the Powerpack Solar 400 with you and use the solar panel to
charge it during the day when sunlight is available and have
some power available in the night depending on how much
energy was stored in the battery.
The 5 W solar panel is made of amorphous silicon material
and mounted on the front side panel of the unit. The solar
panel itself can be detached from the unit to allow you to
position it better to catch direct sunlight.
The solar panel is connected to the charging assembly via an
electrical cord that is joined together by male/female
connectors.
Unit’s male/female connector
Male plugs
Solar panel’s male/female
connector
Female receptacles
Figure 3-3 Male/female Connectors
To reconnect the solar panel to the unit:
1. Align the male plug of the solar panel’s connector to the
female receptacle of the unit’s connector.
2. Align the female receptacle of the solar panel’s connector
to the male plug of the unit’s connector.
3. Push the two connectors together until they are securely
joined.
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Operation
solar panel
Indicator light
Figure 3-4 Charging with the Solar Panel
To recharge with a solar panel:
1. Connect the solar panel to the unit.
2. Place the solar panel in direct sunlight.
It takes about 45 hours in direct sunlight to recharge the
Powerpack Solar 400 from the 5 W solar panel.
The indicator light located on the solar panel flashes
intermittently when the panel receives power from
sunlight. The control panel digital display and AC
charging indicator lights do not come on when charging
with the solar panel.
Note: You have the option to detach the solar panel from the unit
or you can leave the solar panel attached while choosing a
location and repositioning the unit to face direct sunlight.
CAUTION: Risk of Equipment Damage
Use only the supplied solar panel. Connecting an after-market or
third-party solar panel to use for recharging the internal battery may
damage the unit and void the warranty.
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Interpreting Display Codes
Interpreting Display Codes
Displays the
Battery Charge (%)
Displays the
Output Power (W)
Displays an error code. See Table 5-2,
“Display Error Codes” on page 39.
Figure 3-5 Different Display Codes
Checking Battery and AC Status
When either of the AC sockets, DC socket, or lamp is
initially turned on, the digital display window flashes the
different states of the battery charge and AC output power.
The display automatically shuts off after 30 seconds to
conserve energy from the internal battery.
While in use, pressing any of the buttons abruptly will also
momentarily flash the different states of the battery charge
and AC output power for 30 seconds.
Note: The Digital Display shows battery level and output power
information. It flashes for 30 seconds before turning off
automatically. It shows:
•
the symbol -P- before displaying the inverter’s Output Power
in W (0 to 400 W) and
•
the symbol -C- before displaying the Battery Charge capacity
status in % (40 to 100) or Lo when capacity is below 40%.
Error codes are displayed as the error occurs. See Table 5-2,
“Display Error Codes” on page 39
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Operation
Required
Condition
Required
Action
How to...
Note
Monitor total
AC power
consumed by
appliances
connected to
the AC
Inverter’s AC sockets
are turned ON;
Press any of the
control panel
buttons abruptly.
The display window
flashes battery capacity
and power status.
AC charger is
unplugged from the
household AC outlet.
sockets.
Check Battery The AC charger must
Press and hold for The display window
capacity status be unplugged from the one second either flashes battery capacity
when:
- AC is OFF
- DC is OFF
Powerpack Solar 400. the AC or
DC/USB buttons.
Wait 15 minutes or
and power status.
- Lamp is OFF more before
proceeding to the
required action.
Check Battery All appliances must be Press any of the
capacity status disconnected from the control panel
The display window
flashes battery capacity
and power status.
when:
AC and DC power
buttons abruptly.
- either AC or outlets;
DC is ON
Battery Capacity
reading is for reference
use only.
For accurate Battery
Capacity reading, allow
15 minutes between
charging/use and
- Lamp is
either ON or
OFF
The AC charger must
be unplugged from the
Powerpack Solar
400’s.
battery capacity check.
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Interpreting Display Codes
Required
Condition
Required
Action
How to...
Note
Monitor
Battery
Charging
status
Inverter’s AC, DC
sockets and USB port
are turned OFF;
A flashing green
The LED lamp must be Charging Status
No action
required.
Recharging with the
supplied AC charger is
a true
“plug-in-and-forget”
charging method.
turned OFF;
light indicates that
AC charger is
We recommend leaving
All appliances must be currently charging the AC charger
disconnected from the the battery.
AC and DC power
connected when the
Powerpack Solar 400 is
not in use to
outlets;
A steady green
Charging Status
permanently maintain
The AC charger must
be plugged into the
light indicates that the battery in fully
the Powerpack charged condition.
Powerpack Solar 400’s Solar 400’s
AC charging port and
also into a household
AC outlet.
battery is fully
charged and is
ready for use.
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Operation
AC Appliances
The Powerpack Solar 400 has two AC sockets for use with
AC appliances. You can either plug the appliance directly
into the AC socket on the Powerpack Solar 400 or you can
use an AC power bar to increase the number of outlets
available. However, the combined loads cannot exceed 320
W (2.66 A). The less power an appliance uses, the longer the
Powerpack Solar 400 will operate before recharging is
required.
Some appliances may be difficult or impossible to operate
from the Powerpack Solar 400. They may have high surge
requirements or may not be compatible with the modified
sine wave output of the Powerpack Solar 400. See “High
Surge Appliances” on page 24 and “Trouble Appliances” on
page 24.
Important: Know the size of the loads.
320 watts AC Continuous Load
Amps x Volts = Watts
2.66 amps AC x 120 volts AC = 320 watts AC
Typical AC appliances that can be used on the Powerpack
Solar 400 are listed in Table 3-1.
Table 3-1 Typical AC Appliances and Run Times
a
b
AC Appliance
Watts
5
Hours
13.45
13.45
5.5
Cordless telephone (stand by)
Home security system
Fluorescent work light
Fireplace fan
5
14
20
3.8
Laptop computer
Table lamp
25
3
40
1.48
1.33
Color TV – 13"
45
3/8" drill
190
17 minutes
a. Represents actual power consumption as measured on sample appliances.
b. Operating times assume a fully charged 10 Ah battery and may vary based
on model/brand of appliance.
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AC Appliances
Operating AC Appliances
1. Press and hold the AC button for one
second to activate the AC sockets.
2. Check the state-of-charge to ensure
the battery is fully charged.
1.
3. Open the AC socket cover.
4. Plug the appliance into one of the AC
sockets and turn the appliance on.
5. Unplug or turn off the appliance when
not in use to conserve energy.
6. Press and hold the AC button again
to deactivate the AC sockets.
Note: Recharge the Powerpack
as soon as battery level dips below
normal.
Figure 3-6 Operating AC Appliances
Low-Battery Alarm
While in use, when the battery reaches 11 Vdc, the
Low-Battery Alarm will sound and display an error code
indicating that battery is low and the unit is about to be
shutdown to prevent battery damage.
When the battery reaches 10.5 Vdc, the unit will
automatically disconnect power to the AC sockets.
If the alarm sounds, disconnect any loads that may be in
use and recharge the unit as soon as possible.
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Operation
Overload Protection
In the event of an overload (> 400 W) or overheating, the
Powerpack Solar 400 automatically sounds an alarm,
displays an error code, and shuts down.
When this happens, remove the load immediately. The unit
resets automatically after a few seconds.
High Surge Appliances
The wattage rating of AC appliances is the average power
used by the appliance. Appliances such as televisions,
computer monitors and appliances with motors consume
much more power than their average rating when they are
first switched on.
Although Powerpack Solar 400 can supply momentary surge
power up to 600 W, some appliances may exceed the
capabilities of the Powerpack Solar 400 and trigger the
inverter’s safety overload shutdown circuit.
Important: Do not use sump pumps, coffee makers, hair
dryers, flat irons, or electric grills with the
Powerpack Solar 400.
Trouble Appliances
CAUTION
The output of the Powerpack Solar 400 inverter is
non-sinusoidal. Some equipment may be damaged by the
inverter’s modified sine wave (non-sinusoidal) output.
Some appliances, including the types listed below, may be
damaged if they are connected to the inverter:
•
Electronics that modulate RF (radio frequency) signals
on the AC line will not work and may be damaged.
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12 Vdc Appliances
Speed controllers found in some fans, power tools,
•
•
kitchen appliances, and other loads may be damaged.
Some chargers for small rechargeable batteries can be
damaged. See “Precautions for Using Rechargeable
Appliances” on page v for details.
•
Metal halide arc (HMI Metallogen®) lamps can be
damaged.
Note: If you are unsure about powering any device with the
inverter, contact the manufacturer of the device.
12 Vdc Appliances
The Powerpack Solar 400 can operate one 12 Vdc auto, RV,
marine, or other portable appliance that draws 12 A or less
from a 12 Vdc power outlet or from a vehicle’s 12 Vdc
accessory socket. The fewer watts a 12 Vdc appliance draws,
the longer the Powerpack Solar 400 will operate before
recharging is required.
Important: Know the size of the loads.
144 watts DC Maximum Load
Amps x Volts = Watts
12 amps DC x 12 volts DC = 144 watts DC
Typical 12 Vdc appliances that can be used on the Powerpack
Solar 400 are listed in Table 3-2.
Table 3-2 Typical 12 V DC Appliances and Run Times
a
12 Vdc Appliance
Amps (A)
Hours
45
LED light (built into the unit) 120 mA
Cellular telephone
Portable Cooler
0.5
5
15
1.8
a. Operating times assume a fully charged 10 Ah battery and may vary based
on model or brand of appliance.
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Operation
Operating DC Appliances
1. Press and hold the DC/USB button for
one second to activate the DC socket.
2. Check the state-of-charge to ensure
the battery is fully charged.
1.
3, Open the DC socket cover.
4. Plug the DC appliance into the DC
socket and turn the appliance on (if
required).
5. Unplug or turn off the appliance when
not in use to conserve energy.
6. Press and hold the DC/USB button
again to deactivate the DC socket.
Note: Recharge the Powerpack as soon
as battery level dips below normal.
Figure 3-7 Operating DC Appliances
Low-Battery Alarm
While in use, when the battery reaches 11 Vdc, the
Low-Battery Alarm will sound and display an error code
indicating that battery is low and the unit is about to be
shutdown to prevent battery damage.
When the battery reaches 10.5 Vdc, the unit will
automatically disconnect power to the DC socket.
If the alarm sounds, disconnect any loads that may be in use
and recharge the unit as soon as possible.
Overload Protection
The internal thermal protector will trip if the 12 Vdc
appliance draws more than 12 A (or has a short-circuit
defect).
If this occurs, unplug the 12 Vdc appliance. The internal
thermal protector automatically resets after a few seconds.
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USB Devices
USB Devices
The Powerpack Solar 400 can charge one USB-chargeable
device through its USB port found below the AC charging
port on the power socket side panel of the unit. Compatible
devices include most MP3 players, PDAs, digital cameras,
and camcorders that have internal batteries which can be
charged via the USB port of a desktop/laptop computer.
USB-chargeable devices usually include a special USB cable
(not supplied) that attaches one end to the USB port and the
other end to the device.
Table 3-3 Typical USB Devices and Charge Times
Battery Capacity
USB Device
iPod™ nano
Blackberry™
(Ah)
0.75
0.9
Hours
2.7
2.6
Important: Connect your USB device to the USB port and
turn the AC button on to begin charging your
device.
Note: Some USB devices allow simultaneous charging and
usage. Some have to be turned off to enable charging. Consult
your device’s operating manual to find out how your device
works.
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Operation
Charging Devices via the USB Port
1. Press and hold the DC/USB button
for one second to activate the USB
port.
2. Check the state-of-charge to ensure
the battery is fully charged.
1.
3. Plug the USB device using a USB
cable (not supplied) to the USB port
on the side of the unit.
4. Unplug the USB device when fully
charged.
5. Press and hold the DC/USB button
again to deactivate the DC socket.
Note: Recharge the Powerpack as
soon as battery level dips below normal.
Figure 3-8 Charging USB Devices
Low Battery Alarm
While in use, when the battery reaches 11 Vdc, the
Low-Battery Alarm will sound and display an error code
indicating that battery is low and the unit is about to be
shutdown to prevent battery damage.
When the battery reaches 10.5 Vdc, the unit will
automatically disconnect power to the USB outlet.
If the alarm sounds, disconnect any loads that may be in use
and recharge the unit as soon as possible.
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Using the LED Lamps
LED Lamps
Turn on the LED Lamp.
Note: Recharge the
Powerpack as soon as
battery level dips below
normal.
Figure 3-9 LED Lamp Controls
Using the LED Lamps
The Powerpack Solar 400 includes emergency lighting that
provides a flood-light effect to surrounding area.
The lamps are located on each side of the unit. Each lamp has
six hi-bright LEDs that provide illumination.
Low Battery Alarm
While in use, when the battery reaches 11 Vdc, the
Low-Battery Alarm will sound indicating that battery is low
and the unit is about to be shutdown to prevent battery
damage.
When the battery reaches 10.5 Vdc, the unit will
automatically disconnect power to the lamps.
If the alarm sounds, recharge the unit as soon as possible.
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Using the Back Stand
The Powerpack Solar 400 is equipped with a back stand
located in the middle of the backside panel.
You can use the stand to position the unit to face slightly
upward especially when you place it on the floor during
operation.
Figure 3-10 Back Stand
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4
Maintenance
Chapter 4 provides information on maintaining your internal
battery and recharging options for the internal battery.
Routine maintenance is required to keep your Powerpack
Solar 400 operating properly. Occasionally clean the exterior
of the unit with a damp cloth to remove the accumulated dust
and dirt.
WARNING: Shock hazard
Disconnect all sources of AC power and DC power before
performing any type of maintenance.
Solar Panel Maintenance
The cells of the solar panel are protected by a special plastic
material. Use a soft damp cloth to wipe off dirt, oil, and other
debris that may significantly block the cells of the solar panel
and degrade its ability to collect sunlight.
Do not immerse the solar panel in water.
Battery Maintenance
All rechargeable batteries gradually discharge when left
standing and need to be recharged periodically to maintain
maximum battery capacity. The AC Charger supplied with
the Powerpack Solar 400 is designed to regulate the charging
process, ensuring that the battery is always fully charged but
never overcharged. To ensure safe recharging and maximum
battery life, recharge the Powerpack Solar 400 only with the
supplied AC Charger or the Solar Panel.
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Maintenance
CAUTION
Due to inherent self-discharge, lead acid batteries must be charged
at least every 3 months (once a month is recommended), especially
in a warm environment. Leaving a battery in a discharged state, or
not recharging regularly, may result in permanent battery damage.
Damage to the battery caused by neglect is not covered by the
product warranty.
Battery Life
The high quality battery used in the Powerpack Solar 400
will serve as a reliable power source for years when properly
maintained.
To maximize battery life, it is important to recharge the
Powerpack Solar 400 battery after each use.
Important: Recharge the Powerpack Solar 400 fully at least
every three months (once a month is recommended) if it is placed
in storage or in a vehicle trunk. Store in a location that maintains a
temperature range between 32 and 86 °F (0 and 30 °C).
CAUTION
Discharging the internal battery below 10.0 V will damage the
battery and shorten its life.
Recycling
The Powerpack Solar 400 is designed to provide years of
service. However, when the internal battery reaches the end
of its service life, the Powerpack Solar 400 itself is no longer
useful. The internal battery is not designed to be user
replaceable.
Because the internal battery contains lead, which can be
hazardous to the environment, the Powerpack Solar 400
should be recycled or safely disposed of at your local
recycling depot.
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Battery Maintenance
Do not dispose of the Powerpack Solar 400 with common
household waste. Please ask your local authorities about
recycling services that are available in your area.
The following website provides additional recycling
information:
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5
Troubleshooting
Troubleshooting will help you identify the common problems
than can occur with the Powerpack Solar 400.
Read this chapter before calling Customer Service.
If you cannot solve the problem with the Powerpack Solar
400, record the information asked for on “Information About
Your System” on page 49 and then contact your dealer.
Common Problems
Buzz in Audio Equipment
Some inexpensive stereo systems have inadequate internal
power-supply filtering and may buzz slightly when powered
by the Powerpack Solar 400. The best solution to eliminate
the buzzing is to use an audio system with a good quality
filter.
Television Interference
The Powerpack Solar 400 is shielded to minimize
interference with TV signals. If TV signals are weak, you
may see interference in the form of lines scrolling across the
TV screen. Try one of the following suggestions to minimize
or eliminate the interference:
•
Use an extension cord to increase the distance between
the Powerpack Solar 400 and the TV, antenna, and
cables.
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Troubleshooting
•
Adjust the orientation of the Powerpack Solar 400,
television, antenna, and cables.
•
•
Maximize TV signal strength by using a better antenna.
Use a shielded antenna cable where possible.
Try a different TV. Different models vary considerably in
their susceptibility to interference.
Troubleshooting Reference
WARNING: Electric shock hazard
Do not remove the cover of the Powerpack Solar 400 or
disassemble the Powerpack Solar 400. The Powerpack Solar 400
does not contain any internal user-serviceable parts and attempting
to service the unit yourself could result in electrical shock or burn.
Table 5-1 Troubleshooting reference
Problem
Possible Cause
Solution
Digital display Battery capacity is
shows E01 and low.
Unplug all appliances and start
recharging the Powerpack Solar 400.
alarm sounds.
Digital display Battery voltage is too Check the battery charging system.
shows E02 and high.
alarm sounds.
For example, if you are charging
using an AC charger, make sure that
you are using the AC charger that
came with the Powerpack Solar 400.
Digital display The inverter has
shows E03 and overheated due to
alarm sounds. improper ventilation
or excessively warm
Unplug all appliances and allow the
Powerpack Solar 400 to cool down
for 15 minutes or more.
Clear the ventilation grill of
accumulated dust, dirt, or other
debris. Remove objects covering the
unit, then restart the Powerpack
Solar 400.
conditions.
Move to a cooler environment.
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Troubleshooting Reference
Table 5-1 Troubleshooting reference
Problem
Possible Cause
Solution
Digital display The appliance
shows E04 and connected to the AC
Unplug the appliance and confirm
that the appliance’s power
alarm sounds. socket (or DC socket) requirement is 320 W or less (144 W
exceeds the capability or less) before attempting to restart
of the Powerpack
Solar 400.
the appliance.
Digital display The appliance
shows E05 and connected to the AC
alarm sounds. socket has a short
circuit.
Unplug and check the appliance.
Digital display Internal battery
Unplug all appliances and start
shows E07 and voltage falls below the recharging the Powerpack Solar 400.
alarm sounds. operational voltage
capacity.
Measured AC Use of an
output voltage average-reading AC
The modified sine wave (MSW)
output of the Powerpack Solar 400
requires a true RMS reading meter,
such as the Fluke 87 series, for
accurate measurement.
is too low.
voltmeter to read
output voltage.
A typical reading on a non-true RMS
meter should show between 98 Vac
to 120 Vac.
Internal battery is
almost fully
Verify battery status and recharge the
Powerpack Solar 400 as necessary.
discharged.
“Battery Charge %” reading on the
digital display is only accurate when
the Powerpack Solar 400 has been
disconnected from all appliances and
all charging sources for 15 minutes.
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Troubleshooting
Table 5-1 Troubleshooting reference
Problem
Possible Cause
Solution
Run time is
less than
expected.
Internal battery is not Recharge using the AC Charger,
fully charged.
until Charging Status light is steady.
Check AC appliance power or
AC appliance power
consumption is higher wattage rating (or current draw for
than expected.
12 Vdc appliances) and compare
with Table 3-1 on page 22 and
Table 3-2 on page 25.
For additional information on
battery run times, see the Battery
App Note under the Support
Charging
Status light is AC wall outlet.
OFF when AC
No AC power at the
Ensure power is available at the AC
wall outlet.
Charger is
connected.
AC Charger is faulty. Replace the AC Charger.
USB port not
charging
external
USB port is turned off. Press and hold the DC/USB button
to activate the USB port.
device.
Internal battery is
discharged.
Recharge the Powerpack Solar 400.
Powerpack
The fuse at the end of Check the fuse and replace, if blown,
Solar 400 does the charging cable has with a similar 8-amp, 32-volt time-
not recharge
using the
blown.
delayed fuse.
supplied DC-
to-DC
Check the DC power source and
make sure that it is rated at 12 V.
charging cable.
Check the DC socket of the vehicle
and make sure it has the correct
polarity before plugging the
charging cable.
DC socket is turned
off.
Press and hold the DC/USB button
to activate the DC socket.
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Troubleshooting Reference
Table 5-1 Troubleshooting reference
Problem
Possible Cause
Solution
LED Lamps
not lighting.
Internal battery is
discharged.
Recharge the Powerpack Solar 400.
Solar panel
does not seem to direct sunlight.
to be charging
Insufficient exposure
Reposition the solar panel to
maximize exposure to direct
sunlight.
the internal
battery.
Solar panel connector Make sure that the connectors are
is not connected
securely to the unit’s
connector.
inserted firmly into each other.
Solar panel’s electrical Check that the cord is not damaged
cord may be damaged nor wire exposed.
or frayed.
Table 5-2 Display Error Codes
Display Code
E01
Meaning
Under voltage alarm (internal battery)
Over voltage alarm (internal battery)
Over temperature alarm
E02
E03
E04
Overload alarm
(from AC power draw)
E05
Short circuit alarm
(from AC power draw)
E06
E07
Not-in-use
Under voltage shut down (internal battery)
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A
Specifications
Chapter A, “Specifications” includes the electrical,
mechanical, and environmental specifications for the
Powerpack Solar 400.
Electrical Specifications
AC Power Section
Output power
•
•
•
Continuous output power
Peak AC output power
AC output surge capacity
320 W
400 W
640 W
Output voltage
115 ± 10 Vac RMS
60 Hz ± 1 Hz
Output frequency
Output wave form
modified sine wave
(non-sinusoidal)
32.7%
Total Harmonic Distortion (THD)
Maximum Single Harmonic
30%
No load current draw
<0.40 Adc
Input voltage range
10.5 to 15.5 Vdc
Yes, automatic reset
Yes, automatic reset
Yes, automatic reset
2 × 25 A
Over temperature shutdown feature
Overload shutdown feature
AC output short circuit protection feature
Fuse (internal, non-replaceable)
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Specifications
Normal operating temperature
77 ºF
(25 ºC)
Operating temperature range
Storage temperature range
32 – 104 ºF
(0 – 40 ºC)
-4 – 140 ºF
(-20 – 60 ºC)
DC Power Section
DC output power (maximum continuous load)
12 A with overload
protection and automatic
reset
DC charger input socket polarity
Built-in ambient LED light
Female, center positive
12 hi-bright white LEDs
with diffuser
Internal Battery Section
Internal battery type
sealed, AGM (Absorbed
Glass Mat) lead acid
Internal battery voltage (nominal)
Internal battery capacity (minimum)
Maximum charge current
12 Vdc
10 Ah
0.75 Adc
14.8 V
Peak charging voltage (nominal)
Charge restart voltage (nominal)
Low battery alarm
12.8 V
11.0 Vdc
10.5 Vdc
15.5 Vdc
Low battery shutdown
High battery voltage shutdown
USB Section
Output Voltage (No Load)
Output Voltage current
5 Vdc
500mAdc
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Physical Specifications
Solar Panel Section
Power
5 W
Panel Type
Amorphous Silicon
Portability
Detachable from main unit
Male/female connector
Connector Type
Accessories
DC-to-DC charge cable
(replacement part # 449-0187-01-01)
39" (1 m) 18 AWG with
male-to-male lighter plugs.
One plug is equipped with an
8-amp, 32-volt time-delayed
fuse.
AC Charger
(replacement part # 074-1004)
Input: 120 ± 10 Vac, 60 Hz
Output: 13.5Vdc, 750mAdc
Physical Specifications
Height
10 ¼" (26 cm)
Width
15" (38 cm)
Depth
4 ½" (11.5 cm)
12.3 lb. (5.6 kg)
Weight (net)
Important: All specifications are subject to change without
notice.
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Warranty and Return
Information
Warranty
What does this warranty cover? This Limited Warranty is provided by Xantrex
Technology Inc. ("Xantrex") and covers defects in workmanship and materials in your
XPower Powerpack Solar 400. This warranty period lasts for 6 months from the date of
purchase at the point of sale to you, the original end user customer. You will be required to
demonstrate proof of purchase to make warranty claims.
This Limited Warranty is transferable to subsequent owners but only for the unexpired
portion of the Warranty Period. Subsequent owners also require original proof of purchase
as described in “What proof of purchase is required?”
What will Xantrex do? Xantrex will, at its option, repair or replace the defective
product free of charge, provided that you notify Xantrex of the product defect within the
Warranty Period, and provided that Xantrex through inspection establishes the existence
of such a defect and that it is covered by this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in performing warranty
repair and building replacement products. Xantrex reserves the right to use parts or
products of original or improved design in the repair or replacement. If Xantrex repairs or
replaces a product, its warranty continues for the remaining portion of the original
Warranty Period or 90 days from the date of the return shipment to the customer,
whichever is greater. All replaced products and all parts removed from repaired products
become the property of Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and return shipment to
the customer via a Xantrex-selected non-expedited surface freight within the contiguous
United States and Canada. Alaska and Hawaii are excluded. Contact Xantrex Customer
Service for details on freight policy for return shipments outside of the contiguous United
States and Canada.
How do you get service? If your product requires troubleshooting or warranty service,
contact your merchant. If you are unable to contact your merchant, or the merchant is
unable to provide service, contact Xantrex directly at:
Telephone: 1 888 291 3544 (toll free North America)
Fax:
1 800 994 7828 (toll free North America)
1 360 925 5143 (direct)
Email:
Direct returns may be performed according to the Xantrex Return Material Authorization
Policy described in your product manual. For some products, Xantrex maintains a network
of regional Authorized Service Centers. Call Xantrex or check our website to see if your
product can be repaired at one of these facilities.
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Warranty and Return
What proof of purchase is required? In any warranty claim, dated proof of purchase
must accompany the product and the product must not have been disassembled or
modified without prior written authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
•
•
•
The dated purchase receipt from the original purchase of the product at point of sale to
the end user, or
The dated dealer invoice or purchase receipt showing original equipment
manufacturer (OEM) status, or
The dated invoice or purchase receipt showing the product exchanged under warranty
What does this warranty not cover? This Limited Warranty does not cover normal
wear and tear of the product or costs related to the removal, installation, or troubleshooting
of the customer's electrical systems. This warranty does not apply to and Xantrex will not
be responsible for any defect in or damage to:
a) the product if it has been misused, neglected, improperly installed, physically
damaged or altered, either internally or externally, or damaged from improper use or
use in an unsuitable environment;
b) the product if it has been subjected to fire, water, generalized corrosion, biological
infestations, or input voltage that creates operating conditions beyond the maximum or
minimum limits listed in the Xantrex product specifications including high input volt-
age from generators and lightning strikes;
c) the product if repairs have been done to it other than by Xantrex or its authorized ser-
vice centers (hereafter "ASCs");
d) the product if it is used as a component part of a product expressly warranted by
another manufacturer;
e) the product if its original identification (trade-mark, serial number) markings have
been defaced, altered, or removed.
Disclaimer
Product
THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY
XANTREX IN CONNECTION WITH YOUR XANTREX PRODUCT AND IS, WHERE
PERMITTED BY LAW, IN LIEU OF ALL OTHER WARRANTIES, CONDITIONS,
GUARANTEES, REPRESENTATIONS, OBLIGATIONS AND LIABILITIES, EXPRESS OR
IMPLIED, STATUTORY OR OTHERWISE IN CONNECTION WITH THE PRODUCT,
HOWEVER ARISING (WHETHER BY CONTRACT, TORT, NEGLIGENCE, PRINCIPLES OF
MANUFACTURER'S LIABILITY, OPERATION OF LAW, CONDUCT, STATEMENT OR
OTHERWISE), INCLUDING WITHOUT RESTRICTION ANY IMPLIED WARRANTY OR
CONDITION OF QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE TO THE EXTENT REQUIRED UNDER APPLICABLE LAW TO
APPLY TO THE PRODUCT SHALL BE LIMITED IN DURATION TO THE PERIOD
STIPULATED UNDER THIS LIMITED WARRANTY.
IN NO EVENT WILL XANTREX BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL
OR CONSEQUENTIAL DAMAGES, LOSSES, COSTS OR EXPENSES HOWEVER ARISING
WHETHER IN CONTRACT OR TORT INCLUDING WITHOUT RESTRICTION ANY
ECONOMIC LOSSES OF ANY KIND, ANY LOSS OR DAMAGE TO PROPERTY, ANY
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Warranty and Return
PERSONAL INJURY, ANY DAMAGE OR INJURY ARISING FROM OR AS A RESULT OF
MISUSE OR ABUSE, OR THE INCORRECT INSTALLATION, INTEGRATION OR
OPERATION OF THE PRODUCT.
Exclusions
If this product is a consumer product, federal law does not allow an exclusion of implied
warranties. To the extent you are entitled to implied warranties under federal law, to the
extent permitted by applicable law they are limited to the duration of this Limited
Warranty. Some states and provinces do not allow limitations or exclusions on implied
warranties or on the duration of an implied warranty or on the limitation or exclusion of
incidental or consequential damages, so the above limitation(s) or exclusion(s) may not
apply to you. This Limited Warranty gives you specific legal rights. You may have other
rights which may vary from state to state or province to province.
Return Material Authorization Policy
Before returning a product directly to Xantrex you must obtain a Return Material
Authorization (RMA) number and the correct factory "Ship To" address. Products must
also be shipped prepaid. Product shipments will be refused and returned at your expense if
they are unauthorized, returned without an RMA number clearly marked on the outside of
the shipping box, if they are shipped collect, or if they are shipped to the wrong location.
When you contact Xantrex to obtain service, please have your instruction manual ready
for reference and be prepared to supply:
•
•
•
•
The serial number of your product
Information about the installation and use of the unit
Information about the failure and/or reason for the return
A copy of your dated proof of purchase
Record these details in “Information About Your System” on page 49.
Return Procedure
1. Package the unit safely, preferably using the original box and packing materials.
Please ensure that your product is shipped fully insured in the original packaging or
equivalent. This warranty will not apply where the product is damaged due to
improper packaging.
2. Include the following:
•
The RMA number supplied by Xantrex Technology Inc. clearly marked on the
outside of the box.
•
A return address where the unit can be shipped. Post office boxes are not
acceptable.
•
•
A contact telephone number where you can be reached during work hours.
A brief description of the problem.
3. Ship the unit prepaid to the address provided by your Xantrex customer service
representative.
If you are returning a product from outside of the USA or Canada In addition to the
above, you MUST include return freight funds and are fully responsible for all documents,
duties, tariffs, and deposits.
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Warranty and Return
If you are returning a product to a Xantrex Authorized Service Center (ASC) A
Xantrex return material authorization (RMA) number is not required. However, you must
contact the ASC prior to returning the product or presenting the unit to verify any return
procedures that may apply to that particular facility and that the ASC repairs this particular
Xantrex product.
Out of Warranty Service
If the warranty period for your XPower Powerpack Solar 400 has expired, if the unit was
damaged by misuse or incorrect installation, if other conditions of the warranty have not
been met, or if no dated proof of purchase is available, your unit may be serviced or
replaced for a flat fee.
To return your XPower Powerpack Solar 400 for out of warranty service, contact Xantrex
Customer Service for a Return Material Authorization (RMA) number and follow the
other steps outlined in “Return Procedure” on page 47.
Payment options such as credit card or money order will be explained by the Customer
Service Representative. In cases where the minimum flat fee does not apply, as with
incomplete units or units with excessive damage, an additional fee will be charged. If
applicable, you will be contacted by Customer Service once your unit has been received.
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Warranty and Return
Information About Your System
As soon as you open your XPower Powerpack Solar 400 package, record the following
information and be sure to keep your proof of purchase.
_______________________________
852-2071
p
p
p
p
Serial Number
Product Number
Purchased From
Purchase Date
_______________________________
_______________________________
If you need to contact Customer Service, please record the following details before
calling. This information will help our representatives give you better service.
p
p
Type of installation [e.g.
RV, truck, vehicle, home]
_________________________________
Length of time inverter has
been installed
_________________________________
_________________________________
_________________________________
p
p
p
Battery/battery bank size
DC wiring size and length
Warning, Error or Panel
Fault Message
_________________________________
p
p
Appliances operating when
problem occurred
_________________________________
_________________________________
Description of problem
______________________________________________________________
______________________________________________________________
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