HP Hewlett Packard HP PSC 1310 Series User Manual

hp psc 1310 series

all-in-one

user guide

hp psc 1310 series

all-in-one

Development Company, L.P.

notice

safety information

Warning! To prevent fire

The only warranties for HP products

and services are set forth in the

express warranty statements

accompanying such products and

services. Nothing herein should be

construed as constituting an additional

warranty. HP shall not be liable for

technical or editorial errors or

omissions contained herein.

The information contained herein is

subject to change without notice.

or shock hazard, do not

expose this product to

rain or any type of

moisture.

Reproduction, adaptation or

translation without prior written

permission is prohibited, except as

allowed under the copyright laws.

Always follow basic safety precautions

when using this product to reduce risk

of injury from fire or electric shock.

The Hewlett-Packard Company shall

not be liable for incidental or

consequential damages in connection

with, or arising out of the furnishing,

performance, or use of this document

and the program material which it

describes.

Adobe and the Acrobat

logo are either

registered trademarks or

trademarks of Adobe

Systems Incorporated in

the United States and/or

other countries.

Warning! Potential

shock hazard

Read and understand all

instructions in the Setup Poster.

Use only a grounded electrical

outlet when connecting the device

to a power source. If you do not

know whether the outlet is

grounded, check with a qualified

electrician.

Note: Regulatory information can be

found in this User Guide.

Palomar Software Inc. The HP PSC

1310 Series includes printer driver

technology licensed from Palomar

Software, Inc. www.palomar.com

It is not lawful in many places to make

copies of the following items. When in

doubt, check with a legal

Observe all warnings and

instructions marked on the

product.

Computer, Inc.

representative first.

Apple, the Apple logo, Mac, Mac

logo, Macintosh, and Mac OS are

trademarks of Apple Computer, Inc.,

registered in the U.S. and other

countries.

Unplug this product from wall

outlets before cleaning.

•

Governmental paper or

documents:

Do not install or use this product

near water or when you are wet.

Passports

Immigration papers

Selective service papers

Identification badges, cards, or

insignias

Install the product securely on a

stable surface.

Publication number: Q5763-90152

First edition: February 2004

Install the product in a protected

location where no one can step

on or trip over the line cord, and

where the line cord will not be

damaged.

Windows^®, Windows NT^®, Windows

•

Governmental stamps:

ME^®, Windows XP^®, and Windows

Postage stamps

Food stamps

2000^®are U.S.-registered trademarks

of Microsoft Corporation.

•

Checks or drafts drawn on

Governmental agencies

Paper currency, traveler’s checks,

or money orders

If the product does not operate

normally, see the online

Troubleshooting help.

Intel^®and Pentium^®are registered

trademarks of Intel Corporation.

•

Certificates of deposit

Copyrighted works

No operator-serviceable parts

inside. Refer servicing to qualified

service personnel.

10 Use in a well-ventilated area.

contents

1 quick start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

front panel overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

PictBridge camera port overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

front panel status lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

use your hp psc with a computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2 load originals and load paper. . . . . . . . . . . . . . . . . . . . . . . . . . 11

load originals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

load an original photo on the glass . . . . . . . . . . . . . . . . . . . . . . . . . 12

load letter or A4 paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

load envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

load postcards, Hagaki cards, or 4 by 6 inch (10 by 15 cm) photo paper 14

recommended papers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

load other types of paper in the paper tray . . . . . . . . . . . . . . . . . . . . 15

set the paper type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

avoid jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3 print from a camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

connect a camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

print photos from your camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4 use the copy features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

make copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

perform special copy jobs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

stop copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

5 use the scan features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

scan an original . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

stop scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

6 order supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

order media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

order print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

order other supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

7 maintain your hp psc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

clean the glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

clean the lid backing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

clean the exterior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

work with print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

self-maintenance sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

8 get hp psc 1310 series support . . . . . . . . . . . . . . . . . . . . . . . . . 37

get support and other information from the Internet . . . . . . . . . . . . . . 37

hp customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

contents

prepare your hp psc for shipment . . . . . . . . . . . . . . . . . . . . . . . . . . .41

hp distribution center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

9 warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

duration of limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

warranty upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

returning your hp psc for service . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

hewlett-packard limited global warranty statement . . . . . . . . . . . . . . . .46

10 technical information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

paper specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

environmental product stewardship program . . . . . . . . . . . . . . . . . . . .50

regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

11 hp instant share setup and use . . . . . . . . . . . . . . . . . . . . . . . . . .55

use hp instant share in five easy steps (Windows) . . . . . . . . . . . . . . . .55

send a photo or image using your hp psc (Macintosh) . . . . . . . . . . . . .57

why should I register with hp instant share (Windows)? . . . . . . . . . . . .58

12 troubleshooting information . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

installation troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

operational troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

hp psc 1310 series

get help

This User Guide contains information on using your HP psc and provides

additional troubleshooting assistance for the installation process. The User Guide

also contains information on how to order supplies and accessories, technical

specifications, support, and warranty information.

The table below lists additional sources of information for your HP psc.

help

description

Setup Guide

The Setup Poster provides instructions for setting up and configuring your

HP psc. Make sure you use the correct setup information for your

operating system (Windows or Macintosh).

HP Image Zone Help The HP Image Zone Help provides detailed information on using the

software for your HP psc.

For Windows users: Go to the HP Director, and click Help.

For Macintosh users: Go to the HP Director, and click Help, then click

hp image zone help.

User Guide

The User Guide you have in your hands contains information on using

your HP psc and provides additional troubleshooting assistance for the

installation process. The User Guide also contains information on how

to order supplies and accessories, technical specifications, support, and

warranty information.

Troubleshooting help To access troubleshooting information:

For Windows users: In the HP Director, click Help. Open the

Troubleshooting book in the HP Image Zone Help, then follow the links

to general troubleshooting as well as links to Troubleshooting help that

is specific to your HP psc. Troubleshooting is also available from the

Help button that appears on some error messages.

For Macintosh users: Open the Apple Help Viewer, click hp image zone

help, then click hp psc 1310 series.

There is also a Troubleshooting chapter available in this User Guide.

If you have Internet access, you can get more information from the

HP website at:

Internet help and

technical support

www.hp.com/support

The website also provides answers to frequently asked questions.

Readme file

After you install your software, you can access the Readme file (if any)

from either the HP PSC 1310 Series CD-ROM or the HP PSC

1310 Series program folder. A Readme file contains late-breaking

information that does not appear in the User Guide or the online help.

vii

help

description

Dialog-box help

(Windows only)

For Windows: Use one of the following ways to find information on a

specific feature:

•

Right-click on the feature

Select the feature and press F1

Select the ? in the upper-right corner then click on the feature

viii

hp psc 1310 series

quick start

Your HP psc can be used for making copies and printing photos from a

PictBridge-compliant camera without turning on your computer. You can do more

with your HP psc by using the HP Director software that you installed on your

computer during the initial setup. The HP Director includes troubleshooting tips,

product-specific help, and enhanced copy, scan, and photo functionality. For

more information on the use of the HP Director, see use your hp psc with a

computer on page 6.

This section contains the following topics:

•

front panel overview on page 1

PictBridge camera port overview on page 3

front panel status lights on page 3

use your hp psc with a computer on page 6

front panel overview

Use the graphic and table below to become familiar with the front panel features

of your HP psc.

Note: The front panel cover must be attached to the HP psc by removing the

adhesive backing and placing the cover in the appropriate location. The

HP psc will not operate unless the front panel cover is attached properly. If

your HP psc is not operating properly, refer to the setup instructions for

information about attaching the front panel cover.

chapter 1

feature

purpose

On/Resume: turns the HP psc on and off. Also, resumes a copy

or print job after a jam or other error. If the HP psc is in an error

state, you can turn it off by pressing On/Resume for 3 seconds.

Warning! When the HP psc is off, a minimal amount of

power is still supplied to the device. Unplug the power cord

to completely disconnect the power supply to the HP psc.

Check Paper: lights up to indicate the need to load paper or

remove a paper jam.

Check Print Cartridge: lights up to indicate the need to reinsert

or replace the print cartridge or close the print carriage access

door.

Cancel: stops a job or exits button settings.

Copies (1-9): changes the number of copies for a copy job.

Size: changes the copy image size to either 100% or Fit to Page.

Paper Type: changes the paper type to Plain or Photo.

Start Copy, Black: starts a black-and-white copy.

Start Copy, Color: starts a color copy.

Scan: starts a scan of an original from the glass.

hp psc 1310 series

quick start

PictBridge camera port overview

Your HP PSC supports the PictBridge standard. The PictBridge port allows you to

connect any PictBridge-compliant camera to the HP PSC with a USB cable and

print your photos without using the computer.

Note: Do not use this port to connect your HP PSC to your computer. Also,

do not connect any other USB device, such as a mouse, keyboard, or photo

card reader to this port.

For more information on printing from your PictBridge camera, see print from a

camera on page 17.

front panel status lights

Status lights on the front panel provide information about tasks that your HP psc

is currently performing or about maintenance tasks that you need to perform on

the device. For example, you can tell if the device is on or off, if it is processing

a black-and-white or color copy, if it is out of paper, or if there is a paper jam.

All status lights on the front panel are reset to the default display after two minutes

unless there is an error.

Review the graphic and the table on the next page to become familiar with the

front-panel status lights that provide information about tasks that your HP PSC is

currently performing.

black copy

area

color copy

area

on light

(green)

black copy color copy explanation

area area

(backlight) (backlight)

what to do?

Light is off.

Light is on.

Light is off. Light is off. Your HP PSC is turned off. Press the On/Resume

button to turn your

HP PSC on.

Light is on. Light is on. Your HP PSC is turned on Begin a scan, copy, or

and is ready for use.

print job from the front

panel or from the

software.

user guide

chapter 1

on light

(green)

black copy color copy explanation

area area

(backlight) (backlight)

what to do?

Light is

blinking.

Light is on. Light is on. Your HP PSC is processing Wait for your HP PSC to

a print, scan, or

maintenance job.

finish processing the job.

Light is

blinking.

Light is

blinking.

Light is on. Your HP PSC is processing Wait for your HP PSC to

a black-and-white copy

job.

finish processing the job.

Light is

blinking.

Light is on. Light is

blinking.

Your HP PSC is processing Wait for your HP PSC to

a color copy job. finish processing the job.

Blinks faster

Light is on Light is on Your HP PSC is busy doing Wait for the current job

for 3 seconds or blinking. or blinking. another task.

to be completed before

starting another job.

and then

stays

illuminated.

In addition to providing information about current tasks, the lights on the front

panel can also indicate error conditions.

Review the graphic and the table below to become familiar with the front-panel

status lights that provide information about error conditions that your HP PSC is

currently experiencing.

On/Resume

Check Print Cartridge

Cancel

Check Paper

If the On light, Check Print Cartridge light, Check Paper light, and Start Copy,

Black and Start Copy, Color lights are all flashing, do the following:

Verify that the front-panel overlay is attached to the HP PSC.

Turn your HP PSC off and on by disconnecting the power cord and

reconnecting.

on light

(green)

check

paper

light

checkprint explanation

cartridge

light

what to do?

Rapid

Light is off. Light is off. The HP psc is trying to

scan and there is a

Verify that your computer is

on and is connected to the

blinking for

communication problem. HP psc. Verify that the

HP psc software is installed.

seconds.

hp psc 1310 series

quick start

on light

(green)

check

paper

light

checkprint explanation

cartridge

light

what to do?

• Load paper, or remove the

Light is on. Light is

blinking.

Light is off. The paper tray is empty,

the HP psc has a paper

paper jam.

jam, or the paper size

• Change paper in paper

setting and paper in paper

tray are not the same.

tray to correct size.

• Change paper size on the

computer software.

Then press On/ Resume to

continue.

• Print cartridge access

Remove the print

cartridges and make

sure the tape has been

removed.

Light is on. Light is off. Light is

blinking.

door might be open.

• Print cartridges might

be missing or not

installed properly.

Re-insert the print

cartridges and make

sure they are properly

seated.

• Tape might not have

been removed from the

print cartridges.

Close the access door.

• There might be a

problem with the print If the light continues to blink,

cartridge.

one of the print cartridges is

defective. Do the following:

Remove the black (or

photo) print cartridge.

Close the access door.

If the light blinks, the tri-color

print cartridge is defective

and must be replaced. If the

light does not blink, the black

(or photo cartridge) is

defective.

For more information on this

condition, click the HP psc

status icon in the system tray

on your computer (Windows

only).

Light is on. Light is

blinking.

Light is

blinking.

The print carriage is

stalled.

Open the print carriage

access door and make sure

the carriage is not

obstructed.

user guide

chapter 1

on light

(green)

check

paper

light

checkprint explanation

cartridge

light

what to do?

Turn the HP psc off and

then on.

Light is

blinking.

Light is

blinking.

Light is

blinking.

An error caused the

HP psc to stop functioning.

Restart your computer.

If the problem is not

corrected, unplug the

HP psc and plug it in

again.

If the problem persists,

contact HP.

use your hp psc with a computer

If you installed the HP psc software on your computer according to the Setup

Poster, you can access all the features of the HP psc using the HP Director.

This section contains the following topics:

•

open the hp director for Windows users on page 6

open the hp director for Macintosh users on page 8

open the hp director for Windows users

Do one of the following to open the HP Director:

–

Double-click the HP Director icon on the desktop.

In the Windows taskbar, click Start, point to Programs or All Programs

(XP), point to HP, then select HP Director.

In the Select Device box, click to see a list of installed HP devices supported

by this software.

Select HP PSC 1310 Series.

Note: The HP Director graphic below might appear differently on your

computer. The HP Director is customized based on the HP device that is

selected. If your device is not equipped with a particular feature (such as fax

capability), then the icon for that feature will not display in the HP Director

on your computer. Some HP devices might show additional buttons that are

not shown below.

Tip: If the HP Director on your computer does not contain any

icons, an error might have occurred during the software

installation. To correct this, use the Control Panel in Windows to

completely uninstall the HP Director software, and then reinstall the

HP Director.

hp psc 1310 series

quick start

feature purpose

Status: select this feature to display the current status of your HP psc.

Settings: select this feature to view or change various settings for your

HP psc, such as print, scan, or copy.

Help: select this feature to access the HP Image Zone Help, which

provides software help, a product tour, troubleshooting information

for your HP psc, and HP psc product-specific help.

Select Device: use this feature to select the device you want to use

from the list of installed HP devices.

Scan Picture: use this feature to scan an image and display it in the

HP Image Zone.

Scan Document: use this feature to scan text and display it in the

selected text editing software program.

Make Copies: use this feature to display the Copy dialog box where

you can select the copy quality, number of copies, color, size, and

then start a copy.

HP Image Zone: use this feature to display the HP Image Zone, where

you can view and edit images, print photos in multiple sizes, make

and print a photo album, share images through e-mail or a website,

or make a multimedia CD.

Creative Ideas: use this feature to learn about creative ways to use

your HP psc.

HP Shopping: use this feature to shop for HP products.

Software Update: use this feature to check for software updates for

your HP psc.

Click this arrow to display tool tips that explain each of the

HP Director options.

user guide

chapter 1

open the hp director for Macintosh users

Use one of the following methods to launch or access the HP Director, depending

on which Macintosh OS you are using.

open the hp director (all-in-one) using Macintosh OS X

If you are using Macintosh OS X, the HP Director (All-in-One) is launched

automatically during the HP Image Zone software installation, and causes the

HP Director (All-in-One) icon to be created in the Dock for your device. Access

the device capabilities via the HP Director menu that is associated with the

HP Director (All-in-One) icon.

Tip: If you do not want the HP Director to launch automatically

each time you start your Macintosh, you can change this setting in

the HP Director Settings menu.

To display the HP Director menu:

In the Dock, click the HP Director (All-in-One) icon for your device.

The HP Director menu appears as shown below. Refer to the legend for a

brief description of the HP Director features.

Note: If you install more than one HP device, an HP Director icon for each

device is appears in the Dock. For example, if you have an HP scanner and

an HP psc installed, two HP Director icons are present in the Dock, one for

the scanner, and one for the HP psc. However, if you installed two of the

same kind of device (for example, two HP psc devices) only one HP Director

icon is displayed in the Dock to represent all devices of that kind.

feature purpose

Scan Picture: use this feature to scan an image and display it in

the HP Gallery.

Scan document: use this feature to scan text and display it in the

selected destination text editing software program.

Make Copies: use this feature to make a copy in black and white

or color.

hp psc 1310 series

quick start

feature purpose

HP Gallery: use this feature to display the HP Gallery to view

and edit images.

More Applications: use this feature to select other applications on

your computer.

HP on the Web: use this feature to select an HP website.

HP Help: use this feature to select a source for help with your

HP psc.

Settings: use this feature to change device settings.

open the hp director using Macintosh OS 9

In Macintosh OS 9, the HP Director is launched automatically during the

HP Image Zone software installation, and the HP Director appears as an alias

on the desktop. Use one of the following methods to launch the HP Director.

Double-click the HP Director alias on the desktop.

Double-click HP Director in the Applications:Hewlett-Packard:HP Image

Zone Software:HP Director folder.

The HP Director displays only the icons that pertain to the selected device. For

more information, see the onscreen hp image zone help that came with your

software.

The following figure shows some of the features available through the HP Director

for Macintosh OS 9. Consult the legend for a brief explanation of specific

features.

Note: The HP Director graphic below might appear differently on your

computer. The HP Director is customized based on the HP device that is

selected. If your device is not equipped with a particular feature (such as fax

capability), then the icon for that feature will not display in the HP Director

on your computer. Some HP devices might show additional buttons that are

not shown below.

feature purpose

Scan Picture: use this feature to scan an image and display it in

the HP Gallery.

user guide

chapter 1

feature purpose

Select Device: use this pull-down list to select the HP device you

want to use.

Scan document: use this feature to scan text and display it in the

selected destination text editing software program.

Make Copies: use this feature to make a copy in black and

white or color.

HP Gallery: use this feature to display the HP Gallery to view

and edit images.

Settings: use this pull-down list to provide access to device

settings.

hp psc 1310 series

load originals and load paper

You can copy and scan originals loaded on the glass. You can also print and

copy onto a variety of paper types and paper sizes. It is important that you

choose the right paper and make sure that it is loaded correctly and not

damaged.

This section contains the following topics:

•

load originals on page 11

load an original photo on the glass on page 12

load letter or A4 paper on page 12

load envelopes on page 14

load postcards, Hagaki cards, or 4 by 6 inch (10 by 15 cm) photo paper

on page 14

•

recommended papers

For the best print quality, use HP papers. Paper that is too thin, paper that has a

slick texture, or paper that stretches easily can cause paper jams. Paper that has

a heavy texture or does not accept ink can cause printed images to smear, bleed,

or not be filled in completely. For more information about HP papers, check our

website at:

www.hp.com/support

load other types of paper in the paper tray

The following table provides guidelines for loading nonstandard types of paper.

For best results, adjust the paper settings each time you change the paper type

or paper size. For more information, see set the paper type on page 15.

Note: Some paper types might not be available in your country/region.

Note: Photo paper might curl when you remove it from the box. If this

occurs, curl the paper the opposite way to flatten it before inserting it into

the HP psc.

paper

tips

• HP Premium Paper: locate the gray arrow on the nonprinting side of

HP papers

the paper, and then load paper with the arrow side facing up.

• HP Greeting Card Paper, HP Glossy Greeting Card Paper, or

HP Textured Greeting Cards: insert a small stack of greeting cards

with the print side down, into the paper tray until it stops.

• Always use letter or A4 label sheets designed for use with HP inkjet

products (like Avery Inkjet Labels), and make sure that the labels are

not over two years old.

Labels

(works only with

printing)

• Fan the stack of labels to make sure none of the pages are sticking

together.

• Place a stack of label sheets on top of standard paper in the paper

tray, print side down. Do QRW insert labels one sheet at a time.

set the paper type

If you want to use a different type of paper, load that paper in the paper tray.

You should then change the paper type settings to ensure the best print quality.

This setting refers to copy settings only. If you want to set the paper type for

printing, set the properties from the Print dialog box in the software program on

your computer.

The following procedure describes how to change the paper type setting on your

HP psc.

Load paper into the HP psc.

Press Paper Type on the front panel to change the setting to Plain or Photo.

user guide

chapter 2

avoid jams

To avoid jams, remove papers from completed print or copy jobs frequently from

the paper tray. Excessive amounts of paper from completed print or copy jobs in

the paper tray might back up into the HP psc and cause a paper jam. Also, for

best results, use recommended papers, and load paper correctly. For more

information see, recommended papers on page 15, and load letter or A4 paper

on page 12.

hp psc 1310 series

print from a camera

This HP psc supports the PictBridge standard, which allows you to connect any

PictBridge-compliant camera and print photos without using your computer.

Check your camera’s user guide to see if it supports PictBridge capability.

This section contains the following topics:

•

connect a camera on page 17

print photos from your camera on page 17

connect a camera

After you take photos with your PictBridge-compliant camera, you can print them

immediately. We recommend you connect your camera’s power cable to the

camera to conserve battery power.

Turn on your camera and be sure it is in PictBridge mode. Refer to your

camera’s user guide.

Connect the PictBridge-compliant camera to the front USB port of the

HP PSC by using the USB cable that came with your camera.

When the camera is connected correctly, the Read Status LED is

illuminated. The Read Status LED next to the card slots blinks green when

printing from the camera.

If the camera is not PictBridge-compliant or is not in PictBridge mode, the

Photo Error LED blinks amber. Disconnect the camera, correct the problem

on the camera and reconnect.

Read Status

LED

Photo Error

LED

print photos from your camera

After you successfully connect your PictBridge-compliant camera to the HP PSC,

you can print your photos. Print functionality is managed by the camera settings,

if any. Refer to your camera’s user guide for more information.

chapter 3

If your camera does not allow you to make settings, your HP PSC uses the

following default settings:

•

Paper type is set to photo paper. Use letter or A4,or 4 by 6 inch (10 by

15 cm) tabbed photo paper when printing from the PictBridge port.

•

Paper size is detected by the HP PSC.

Number of images printed on each page is 1.

Refer to your camera’s user guide for more information.

hp psc 1310 series

use the copy features

The HP psc enables you to produce high-quality color and black-and-white

copies on plain paper. You can enlarge or reduce the size of an original to fit a

specific paper size, including 4 by 6 inch (10 by 15 cm) photo paper.

This section contains the following topics:

•

make copies on page 19

perform special copy jobs on page 20

stop copying on page 22

make copies

You can make copies by using the front panel of your HP psc or by using the

HP Director software on your computer. Copy features are available through

either method. However, the software offers additional copy features that are not

available from the front panel.

All copy settings that you select on the front panel are reset WZRꢀPLQXWHV after the

HP psc completes the copy.

This section contains the following topics:

•

make a copy on page 19

adjust copy speed or quality on page 20

set the number of copies on page 20

make a copy

Load your original face down on the left front corner of the glass.

If you are copying a photo, position the photo on the glass so the long

edge of the photo is along the front edge of the glass. For more

information, see load originals on page 11.

Press Start Copy, Black or Start Copy, Color.

The HP psc makes an exact copy of your original using Best quality mode.

Tip: You can also use the Paper Type and Scan buttons to make

Fast draft-quality copies or you can use the Size button to reduce

or enlarge an original to fit a specific paper size.

For more information on these options, see the following topics:

–

adjust copy speed or quality on page 20

–

reduce or enlarge an original to fit the paper loaded on page 21

chapter 4

adjust copy speed or quality

The HP psc automatically copies in Best mode. This produces the highest quality

copies for all paper. However, you can manually override this setting to copy in

Fast mode. This produces copies more quickly and saves ink. The text is of

comparable quality to copies produced using Best mode, but the graphics might

be of lower quality.

to make a copy from the front panel using the fast setting

Load your original face down on the left front corner of the glass.

Press the Paper Type button to select Plain.

Note: In order to make a copy using Fast mode, you must select Plain as the

Paper Type. If the Paper Type is set to Photo, the HP psc will always copy in

Best mode.

Press and hold down the Scan button, and then press Start Copy, Black or

Start Copy, Color.

set the number of copies

Load your original face down on the left front corner of the glass.

Press Copies to increase the number of copies, up to a maximum of 9, and

then press Start Copy, Black or Start Copy, Color.

perform special copy jobs

In addition to standard copying, your HP psc can copy photos and automatically

enlarge or reduce your original to fit a specific paper size.

This section contains the following topics:

•

make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo on page 20

reduce or enlarge an original to fit the paper loaded on page 21

For information on copy options that are available in the HP Director, see the

onscreen hp image zone help that came with your software.

make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo

For the best quality when copying a photo, load photo paper in the paper tray,

and then use the Paper Type button to select Photo. You might also want to use

the photo print cartridge for superior print quality. With the tri-color and photo

print cartridges installed, you have a six-ink system. See use a photo print

cartridge on page 36 for more information.

Load your original photo face down on the left front corner of the glass.

Position the photo on the glass so the long edge of the photo is along the

front edge of the glass.

hp psc 1310 series

use the copy features

Load 4 by 6 inch (10 by 15 cm) tabbed photo paper print side down in

the paper tray, with the tab facing out towards you.

If your original is not 4 by 6 inches (10 by 15 cm), press the Size button to

select Fit to Page.

The HP psc will resize the original to 4 by 6 inches (10 by 15 cm) to create

a borderless copy.

Press the Paper Type button to select Photo.

This tells the HP psc that you have photo paper loaded in the paper tray.

When printing onto photo paper, the HP psc automatically copies your

original in Best quality mode.

Press Start Copy, Black or Start Copy, Color.

reduce or enlarge an original to fit the paper loaded

Use Fit to Page when you want to automatically enlarge or reduce your original

to fill the printable area of the paper size loaded in the paper tray.

For example, you can use Fit to Page to enlarge a small photo to fit within the

margins of a full-size page (as shown below), reduce an original to prevent

unwanted cropping of text or images around the margins, or reduce or enlarge

an original to create a borderless 4 by 6 inch (10 by 15 cm) photo.

Make sure that the glass and lid backing are clean.

Load your original face down on the left front corner of the glass.

If you are copying a photo, position the photo on the glass so the long

edge of the photo is along the front edge of the glass, as shown below.

user guide

chapter 4

Press the Size button to select Fit to Page.

Press Start Copy, Black or Start Copy, Color.

stop copying

To stop copying, press Cancel on the front panel.

The HP psc immediately stops printing and releases the paper.

hp psc 1310 series

use the scan features

Scanning is the process of converting pictures and text into an electronic format

for your computer. You can scan photos and text documents.

Because the scanned image or text is in an electronic format, you can bring it

into your word processor or graphics software program and modify it to suit your

needs. You can do the following:

•

Scan photos of your kids and e-mail them to relatives, create a

photographic inventory of your house or office, or create an electronic

scrapbook.

•

Scan text from an article into your word processor and quote it in a report,

saving you a lot of retyping.

To use the scan features, your HP psc and computer must be connected and

turned on. The HP psc software must also be installed and running on your

computer prior to scanning. To verify that the HP psc software is running on a

Windows PC, look for the hp psc 1310 series icon in the system tray at the lower

right side of your screen, next to the time. On a Macintosh, the HP psc software

is always running.

You can start a scan from your computer or from your HP psc. This section

explains how to scan from the front panel of the HP psc only.

For information about how to scan from the computer, and how to adjust, resize,

rotate, crop, and sharpen your scans, see the onscreen hp image zone help that

came with your software.

Note: Bright direct sunlight on your HP PSC, or halogen desk lamps placed

close to your HP PSC, might affect the quality of scanned images.

Note: High resolution scanning (600 dpi or higher) requires a large amount

of hard disk space. If there is not enough hard disk space available, your

system might stall.

This section contains the following topics:

•

scan an original on page 23

stop scanning on page 24

scan an original

Load your original face down in the left front corner of the glass.

Press Scan.

A preview image of the scan appears in the HP Scan window on the

computer, where you can edit it.

For more information about editing a preview image, see the onscreen

hp image zone help that came with your software.

chapter 5

Make any edits to the preview image in the HP Scan window. When you

have finished, click Accept.

The HP psc sends the scan to the HP Gallery, which automatically opens

and displays the image.

The HP Gallery has many tools that you can use to edit your scanned

image. You can improve the overall image quality by adjusting the

brightness, sharpness, color tone, or saturation. You can also crop,

straighten, rotate, or resize the image.

When the scanned image looks just the way you want it, you can open it

in another application, send it via e-mail, save it to a file, or print it. For

more information about using the HP Gallery, see the onscreen hp image

zone help that came with your software.

stop scanning

To stop scanning, press Cancel on the front panel.

hp psc 1310 series

order supplies

You can order print cartridges, recommended types of HP paper, and HP psc

accessories online from the HP website.

This section contains the following topics:

•

order media on page 25

order print cartridges on page 25

order other supplies on page 25

order media

To order media such as HP Premium Paper, HP Premium Inkjet Transparency Film,

HP Iron-On Paper, or HP Greeting Cards, go to:

www.hp.com

Choose your country/region, and then select Buy or Shopping.

order print cartridges

The following table lists the print cartridges that are compatible with your HP psc.

Use this information to determine which print cartridge to order.

print cartridges

hp reorder number

HP 27 black inkjet print cartridge, 10 ml

HP 28 tri-color inkjet print cartridge, 8 ml

HP 56 black inkjet print cartridge, 19 ml

HP 57 tri-color inkjet print cartridge, 17 ml

HP 58 photo inkjet print cartridge, 17 ml

C8727AN

C8728AN

C8756AN

C8757AN

C8758AN

Get more information about print cartridges from the HP website:

www.hp.com

Choose your country/region, and then select Buy or Shopping.

order other supplies

To order other supplies such as HP psc software, a copy of the printed User

Guide, a Setup Poster, or other customer-replaceable parts, call the appropriate

number.

•

In the U.S. or Canada, dial 1-800-HP-INVENT (1-800-474-6836).

In Europe, dial +49 180 5 290220 (Germany) or +44 870 606 9081

(U.K.).

chapter 6

To order HP psc software in other countries/regions, call the phone number for

your countries/regions. The numbers listed below are current as of the

publication date of this guide. For a list of current ordering numbers, go to the

following website and choose your own country/region or language:

www.hp.com/support

country/region

Asia Pacific

number for ordering

65 272 5300

Australia

61 3 8877 8000

New Zealand

South Africa

U.S. and Canada

0800 441 147

+27 (0)11 8061030

1-800-HP-INVENT (1-800-474-6836)

hp psc 1310 series

maintain your hp psc

The HP psc requires little maintenance. Sometimes you might want to clean the

glass and lid backing to remove surface dust and ensure that your copies and

scans remain clear. You might also want to replace, align, or clean your print

cartridges from time to time. This section provides instructions for keeping your

HP psc in top working condition. Perform these simple maintenance procedures

as necessary.

This section contains the following topics:

•

clean the glass on page 27

clean the lid backing on page 27

clean the exterior on page 28

work with print cartridges on page 28

self-maintenance sounds on page 36

clean the glass

Dirty glass from fingerprints, smudges, hair, and so on slows down performance

and affects the accuracy of features such as Fit to Page.

Turn off the HP psc, unplug the power cord, and raise the lid.

Clean the glass with a soft cloth or sponge slightly moistened with a

nonabrasive glass cleaner.

Caution! Do not use abrasives, acetone, benzene, or carbon

tetrachloride on the glass; these can damage it. Do not place or

spray liquids directly on the glass. They might seep under it and

damage the HP psc.

Dry the glass with a chamois or cellulose sponge to prevent spotting.

clean the lid backing

Minor debris can accumulate on the white document backing located

underneath the lid of the HP psc. This can cause problems during scan or copy

tasks.

Turn off the HP psc, unplug the power cord, and raise the lid.

Clean the white document backing with a soft cloth or sponge slightly

moistened with a mild soap and warm water.

Wash the backing gently to loosen debris; do not scrub the backing.

chapter 7

Dry the backing with a chamois or soft cloth.

Caution! Do not use paper-based wipes as these might scratch the

backing.

If this does not clean the backing well enough, repeat the previous steps

using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a

damp cloth to remove any residual alcohol.

clean the exterior

Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains

off the case. The interior of the HP psc does not require cleaning. Keep fluids

away from the interior of the HP psc as well as the front panel.

work with print cartridges

To ensure the best print quality from your HP psc, you will need to perform some

simple maintenance procedures.

This section contains the following topics:

•

check the ink levels on page 28

print a self-test report on page 29

handle print cartridges on page 29

replace the print cartridges on page 30

use a photo print cartridge on page 32

use a print cartridge protector on page 32

align the print cartridges on page 33

clean the print cartridge contacts on page 35

check the ink levels

You can easily check the ink supply level to determine how soon you might need

to replace a print cartridge. The ink level supply shows an approximation of the

amount of ink remaining in the print cartridges. Checking the ink levels can only

be done from the HP Director.

to check the ink level for Windows users

From the HP Director, choose Settings, choose Print Settings, and then

choose Printer Toolbox.

Click the Estimated Ink Levels tab.

The estimated ink levels appear for the print cartridges.

to check the ink level for Macintosh users

From the HP Director, choose Settings, and then choose Maintain Printer.

If the Select Printer dialog box opens, select your HP psc, and then click

Utilities.

From the list, select Ink Level.

The estimated ink levels appear for the print cartridges.

hp psc 1310 series

maintain your hp psc

print a self-test report

If you are experiencing problems with printing, print a Self-Test Report before you

replace the print cartridges.

Press and hold down Cancel.

Press Start Copy, Color.

The HP psc prints a Self-Test Report, which might indicate the source of any

problems you might be having.

Black bar

Color bars

Black and tri-color cartridges installed

Color blocks

Tri-color and photo cartridge installed

Check the color blocks for streaking or white lines.

–

Missing color blocks might indicate that the tri-color print cartridge is

out of ink. You might need to clean or replace your print cartridges.

Streaks might indicate clogged nozzles or dirty contacts. You might

need to clean the print cartridges. Do QRW clean with alcohol.

–

For information on replacing ink cartridges, see replace the print cartridges on

page 30 and for information on cleaning print cartridges, see clean the print

cartridge contacts on page 35.

handle print cartridges

Before you replace a print cartridge, you should know the part names and how

to handle the print cartridge.

user guide

chapter 7

Copper-colored

contacts

Plastic tape with

pink pull tab

(must be removed)

Ink nozzles

under tape

Do not touch the copper-colored contacts or the ink nozzles

replace the print cartridges

The HP psc notifies you when you need to replace your print cartridges. Replace

the print cartridges when you see faded text or if you experience print quality

issues related to the print cartridges.

For more information on ordering replacement print cartridges, see order print

cartridges on page 25.

Turn on the HP psc and then lower the paper tray to access the print-

carriage access door.

Open the print-carriage access door by lowering the handle.

The print carriage moves to the center of the HP psc.

Push down

Print-carriage

access door

Paper tray

After the carriage stops moving, push down on the print cartridge to

release it, and then pull it toward you out of its slot.

hp psc 1310 series

maintain your hp psc

Note: It is normal to see ink buildup in the print cartridge slots.

Remove the new print cartridge from its packaging and, being careful to

touch only the bright pink plastic tab, gently remove the plastic tape to

uncover the ink nozzles.

Caution! Do not touch the copper-colored contacts or ink nozzles.

After you have removed the plastic tape, install the print cartridge

immediately to prevent the ink from drying in the nozzles.

Hold the black print cartridge with the HP label on top. Slide the print

cartridge at a slight angle into the ULJKW side of the print carriage.

Press firmly until the print cartridge snaps into place.

Caution! Do not attempt to push the cartridge straight into the slot.

It must slide in at a slight angle.

Hold the tri-color print cartridge with the HP label on top. Slide the print

cartridge at a slight angle into the OHIWꢀside of the print carriage.

Press firmly until the print cartridge snaps into place.

Caution! Do not attempt to push the cartridge straight into the slot.

It must slide in at a slight angle.

Note: You must install ERWK print cartridges in order for your HP psc to work.

user guide

chapter 7

You can also refer to the label that is located on the inside of the print-

carriage access door for information on installing the print cartridges.

Close the print-carriage access door. Within a few minutes, a print

cartridge alignment page prints. You will need to align the print cartridges.

For information on aligning the print cartridges, see align the print

cartridges on page 33.

use a photo print cartridge

You can optimize the quality of the photos you print with your HP psc by

purchasing a photo print cartridge. Remove the black print cartridge and insert

the photo print cartridge in its place. With the tri-color print cartridge and photo

print cartridge installed, you have a six-ink system, which provides enhanced

quality photos. When you want to print regular text documents, swap the black

print cartridge back in. Use a print cartridge protector to keep your print

cartridge secure when it is not being used. For more information on using the

print cartridge protector, see use a print cartridge protector on page 32 and for

more information on replacing print cartridges, see replace the print cartridges

on page 30.

For more information on purchasing a photo print cartridge, see order print

cartridges on page 25.

use a print cartridge protector

When you purchase a photo print cartridge, you will receive a print cartridge

protector.

The print cartridge protector is designed to keep your print cartridge secure when

it is not being used. It also prevents the ink from drying out. Whenever you

remove a print cartridge from the HP psc, store it in the print cartridge protector.

To insert a print cartridge into the print cartridge protector, slide the print

cartridge into the print cartridge protector at a slight angle and snap it

securely into place.

hp psc 1310 series

maintain your hp psc

To remove the print cartridge from the print cartridge protector, press down

and back on the top of the print cartridge protector to release the print

cartridge, then slide the print cartridge out of the print cartridge protector.

align the print cartridges

After you install or replace a print cartridge, the HP psc automatically prints a

print cartridge alignment sheet. This might take a few moments. You can also

align the print cartridges at any time from the HP Director. For information on

accessing the HP Director, see use your hp psc with a computer on page 6.

Aligning the print cartridges ensures high-quality output.

to align the print cartridges after installing a new print cartridge

Place the print cartridge alignment sheet face down on the left front corner

of the glass. Make sure the top of the sheet is on the left side as shown

below.

Press Scan.

The HP psc aligns the print cartridges.

Note: During alignment the button LED blinks until the procedure is finished.

This takes about 30 seconds.

to align the print cartridges from the hp director for Windows users

From the HP Director, choose Settings, choose Print Settings, and then

choose Printer Toolbox.

Click the Device Services tab.

Click Align the Print Cartridges.

A print cartridge alignment sheet is printed.

user guide

chapter 7

Place the print cartridge alignment sheet face down on the left front corner

of the glass. Make sure the top of the sheet is on the left side as shown

below.

Press Scan.

The HP psc aligns the print cartridges.

Note: During alignment the button LED blinks until the procedure is finished.

This takes about 30 seconds.

to align the print cartridges from the hp director for Macintosh users

From the HP Director, choose Settings, and then choose Maintain Printer.

If the Select Printer dialog box opens, select your HP psc, and then click

Utilities.

From the list, select Calibrate.

Click Align.

The HP psc prints a print cartridge alignment sheet. This might take a few

moments.

Place the print cartridge alignment sheet face down on the left front corner

of the glass. Make sure the top of the sheet is on the left side.

Press Scan.

The HP psc aligns the print cartridges.

Note: During alignment the button LED blinks until the procedure is finished.

This takes about 30 seconds.

hp psc 1310 series

maintain your hp psc

clean the print cartridge contacts

Clean the print cartridge contacts only if the Self-Test Report shows streaks.

Caution! Do not remove both print cartridges at the same time.

Remove and clean each print cartridge one at a time.

Make sure you have the following materials available:

•

Dry foam rubber swabs, lint-free cloth, or any soft material that will not

come apart or leave fibers.

•

Distilled, filtered, or bottled water (tap water might contain contaminants

that can damage the print cartridges).

Caution! Do QRW use platen cleaners or alcohol to clean the print

cartridge contacts. These can damage the print cartridge or the

HP psc.

Turn the HP psc on and open the print-carriage access door.

The print carriage moves to the center.

After the print carriage has moved to the center, unplug the power cord

from the back of the HP psc.

Push down on the print cartridge to release it, and then pull it out of its slot.

Inspect the print cartridge contacts for ink and debris buildup.

Dip a clean foam rubber swab or lint-free cloth into distilled water, and

squeeze any excess water from it.

Hold the print cartridge by its sides.

Clean only the contacts. Do QRW clean the nozzles.

Contacts

Nozzles - do not clean

Place the print cartridge back into the holder.

Repeat if necessary for the other print cartridge.

10 Close the door and plug in the HP psc.

Because you removed a print cartridge from its holder, the HP psc

automatically prints a print cartridge alignment sheet.

user guide

chapter 7

11 Place the print cartridge alignment sheet face down on the left front corner

of the glass. Make sure the top of the sheet is on the left side as shown

below.

12 Press Scan.

The HP psc aligns the print cartridges.

Note: During alignment the button LED blinks until the procedure completes.

This takes about 30 seconds.

self-maintenance sounds

During the life of your product you might hear various mechanical sounds. This

is a normal part of your device’s self-maintenance.

hp psc 1310 series

get hp psc 1310 series support

Hewlett-Packard provides Internet and phone support for your HP psc.

This section contains the following topics:

•

get support and other information from the Internet on page 37

hp customer support on page 37

prepare your hp psc for shipment on page 41

hp distribution center on page 43

If you are unable to find the answer you need in the printed or onscreen documentation

supplied with your product, you can contact one of the HP support services listed in the

following sections. Some support services are available only in the U.S. and Canada, while

others are available in many countries/regions worldwide. If a support service number is

not listed for your country/region, contact your nearest authorized HP dealer for help.

get support and other information from the Internet

If you have Internet access, you can get more information from the HP website at:

www.hp.com/support

This website offers technical support, drivers, supplies, and ordering information.

hp customer support

Software programs from other companies might be included with your HP psc. If you

experience problems with any of those programs, you will receive the best technical

assistance by calling the experts at that company.

If you need to contact HP Customer Support, do the following before you call.

Make sure that:

a. Your HP psc is plugged in and turned on.

b. The specified print cartridges are installed correctly.

c. The recommended paper is properly loaded in the paper tray.

Reset your HP psc:

a. Turn off the HP psc by using the On/Resume button located on the front panel.

b. Unplug the power cord from the back of the HP psc.

c. Plug the power cord back into the device.

d. Turn on the HP psc by using the On/Resume button.

For more information, go to the HP website at:

www.hp.com/support

If you are still experiencing problems and need to speak with an HP Customer

Support Representative:

–

Have the specific name of your HP psc, as it appears on the device, available.

Have your serial number and service ID ready. To view your serial number and

service ID, print a Self-Test Report, which contains this information. To print a

Self-Test Report, press and hold the Cancel button, and then press the Start Copy,

Color button.

–

Be prepared to describe your problem in detail.

Call HP Customer Support. Be near your HP psc when you call.

chapter 8

call in North America during warranty

Call 1-800-HP-INVENT. US phone support is available in both English and Spanish

languages 24 hours a day, 7 days a week (days and hours of support might change

without notice). This service is free during the warranty period. A fee might apply outside

the warranty period.

call hp Japan customer support

call hp Korea customer support

support process for Western Europe

The HP support process works most effectively when looking for help in the following order:

Use troubleshooting information on page 59 to search for a solution.

Visit www.hp.com/support to:

–

Check for software updates

Access online support pages

Send HP an email message for answers to your questions.

hp psc 1310 series

get hp psc 1310 series support

Web and email support are available in the following languages:

–

Dutch

English

French

German

Italian

Portuguese

Spanish

Swedish

For all other languages, support information is available in English.

Contact your local HP dealer.

If your HP psc has a hardware failure, take it to your local HP dealer for a solution.

Service is free during the limited warranty period. After the warranty period, you will

be quoted a service charge.

Call HP support.

To find the telephone number for your country/region, please go to www.hp.com/

support and choose your country/region and language.

support process for Eastern Europe, Middle East, and Africa

Follow these steps to troubleshoot the HP psc:

Use troubleshooting information on page 59 to search for a solution.

Visit www.hp.com/support to:

–

Check for software updates

Access online support pages

Send HP an email message for answers to your questions.

Web and email support are available in the following languages:

–

Dutch

English

French

German

Italian

Portuguese

Spanish

Swedish

For all other languages, support information is available in English.

Call HP support.

See the table of support information in call elsewhere in the world on page 39.

call elsewhere in the world

The numbers listed below are current as of the publication date of this guide. For a list of

current international HP Support Service numbers, go to the following website and choose

your own country/region or language:

www.hp.com/support

You can call the HP support center in the following countries/regions. If your country/

region is not listed, contact your local dealer or nearest HP Sales and Support Office to

find out how to obtain services.

Support service is free during the warranty period; however, your standard long-distance

phone charges will apply. In some cases, a flat fee per single incident will also apply.

For phone support in Europe, please check for the details and conditions of phone support

in your country/region. Go to the following website:

www.hp.com/support

user guide

chapter 8

Alternatively, you can ask your dealer or call HP at the phone number provided in this

booklet.

As part of our constant efforts to improve our phone support service, we advise you to

check our website on a regular basis for new information regarding service features and

delivery.

country/region

hp technical support

country/region

Malaysia

hp technical support

1-800-805405

Algeria

61 56 45 43

Argentina

Australia

(54)11-4778-8380

0-810-555-5520

Mexico

01-800-472-6684

+61 3 8877 8000

1902 910 910

Mexico (Mexico City)

(55)5258-9922

Austria

www.hp.com/support

800 171

Morocco

22 4047 47

Bahrain (Dubai)

Netherlands

www.hp.com/support

0800 441 147

Belgium (Dutch)

Belgium (French)

www.hp.com/support

New Zealand

Bolivia

800-100247

Norway

Oman

www.hp.com/support

+971 4 883 8454

Brazil (Grande São

Paulo)

(11) 3747 7799

Brazil (Demais

Localidades)

0800 157751

(905) 206 4663

1-877-621-4722

1-800-711-2884

800-360-999

Palestine

Panama

Peru

+971 4 883 8454

001-800-7112884

0-800-10111

Canada during

warranty

Canada post-warranty

(per-call charge)

Caribbean & Central

America

Philippines

632-867-3551

Chile

Poland

22 5666 000

China

86-21-38814518

8008206616

Portugal

www.hp.com/support

Colombia

01-800-114-726

0-800-011-0524

261307310

Puerto Rico

1-877-232-0589

+971 4 883 8454

1-800-7112884

21 315 4442

Costa Rica

Qatar

Czech Republic

Denmark

Republica Dominicana

Romania

www.hp.com/support

Ecuador (Andinatel)

999119+1-800-

7112884

Russia, Moscow

095 7973520

Ecuador (Pacifitel)

1-800-225528+1-800-

7112884

Russia, St. Petersburg

812 3467997

Egypt

2 532 5222

Saudi Arabia

Singapore

800 897 1444

(65) 272-5300

2 50222444

Finland

France

Germany

www.hp.com/support

Slovakia

South Africa (RSA)

086 0001030

hp psc 1310 series

get hp psc 1310 series support

country/region

hp technical support

country/region

hp technical support

Greece

801 11 22 55 47

South Africa, Outside

Republic

+27 11 258 9301

Greece, Outside Greece +30 210 6073603

Spain

www.hp.com/support

Greece (Cyprus)

Guatemala

800 9 2649

Sweden

www.hp.com/support

1800-995-5105

+85 (2) 3002 8555

Switzerland

Taiwan

Hong Kong

+886-2-2717-0055

0800 010 055

Hungary

India

1 382 1111

Thailand

+66 (2) 661 4000

1-800-7112884

1-600-112267

Trinidad & Tobago

91 11 682 6035

Indonesia

Ireland

Israel

62-21-350-3408

Tunisia

71 89 12 22

www.hp.com/support

(0) 9 803 4848

Turkey

216 579 71 71

(380 44) 4903520

800 4520

Ukraine

Italy

www.hp.com/support

0-800-7112884

United Arab Emirates

United Kingdom

Venezuela

Jamaica

Japan

www.hp.com/support

01-800-4746.8368

0570 000 511

+81 3 3335 9800

Jordan

Korea

Kuwait

+971 4 883 8454

+82 1588 3003

+971 4 883 8454

Venezuela (Caracas)

Vietnam

(502) 207-8488

84-8-823-4530

W. Africa (for countries not +351 213 17 63 80

already listed)

Lebanon

+971 4 883 8454

Yemen

+971 4 883 8454

Luxembourg (French)

Luxembourg (German)

www.hp.com/support

* This Call Center supports French-speaking customers from the following countries/regions:

Morocco, Tunisia, and Algeria.

call in Australia post-warranty

If your product is not under warranty, you can call 03 8877 8000. A per-incident, out-of-

warranty support fee of $27.50 (inc. GST) will be charged to your credit card. You can

also call 1902 910 910 ($27.50 charged to your phone account) from 9:00 A.M. to

5:00 P.M. Monday through Friday. Charges and support hours are subject to change

without notice.

prepare your hp psc for shipment

If after contacting HP Customer Support or returning to the point of purchase, you are

requested to send your HP psc in for service, please follow the power off and re-package

steps below to avoid further damage to the device.

user guide

chapter 8

Note: When transporting your HP psc, make sure that the print cartridges have been

removed, the HP psc has been properly shut down by pressing the On/Resume

button, and you have allowed time for the print carriage to return to the home position

and for the scanner to return to its parked position.

Turn on the HP psc.

Disregard steps 1 through 7 if your HP psc will not turn on. You will not be able to

remove the print cartridges. Proceed to step 8.

Open the print-carriage access door.

The print carriage moves to the center of the HP psc.

Remove the print cartridges. See replace the print cartridges on page 30 for

information on removing the print cartridges.

Caution! Remove both print cartridges. Failure to do so might damage

your HP psc.

Place the print cartridges in an airtight bag so they will not dry out, and put them

aside. Do not send them with the HP psc, unless instructed to by the HP customer

support call agent.

Close the print-carriage access door.

Wait for the print carriage to park (stop moving) in the home position on the left side

of the HP psc. This might take a few seconds.

Turn off the HP psc.

If available, pack the HP psc for shipment by using the original packing materials or

the packaging materials that came with your exchange device.

If you do not have the original packaging materials, please use other adequate

packaging materials. Shipping damage caused by improper packaging and/or

improper transportation is not covered under the warranty.

Place the return shipping label on the outside of the box.

10 Include the following items in the box:

–

A brief description of symptoms for service personnel (samples of print quality

problems are helpful).

A copy of the sales slip or other proof of purchase to establish the warranty

coverage period.

Your name, address, and a phone number where you can be reached during

the day.

hp psc 1310 series

get hp psc 1310 series support

hp distribution center

To order HP psc software, a copy of the printed User Guide, a Setup Poster, or other

customer-replaceable parts, do one of the following:

•

In the U.S. or Canada, call 1-800-HP-INVENT (1-800-474-6836).

In Latin America, call the appropriate number for your country/region (see call

elsewhere in the world on page 39).

•

Outside of this country/region, go to this website:

www.hp.com/support

user guide

chapter 8

hp psc 1310 series

warranty information

Your HP psc comes with a limited warranty that is described in this section. Information

about how to obtain warranty service and how you can upgrade your standard factory

warranty is also provided.

This section contains the following topics:

•

duration of limited warranty on page 45

warranty service on page 45

warranty upgrades on page 45

returning your hp psc for service on page 46

hewlett-packard limited global warranty statement on page 46

duration of limited warranty

Duration of Limited Warranty (hardware and labor): 1 Year

Duration of Limited Warranty (CD media): 90 Days

Duration of Limited Warranty (print cartridges): Until the HP ink is depleted or the “end of

warranty” date printed on the cartridge has been reached, whichever occurs first.

Note: The services described in the express service and warranty upgrades sections

below might not be available in all locations.

warranty service

express service

To obtain HP express repair service, the customer must contact an HP service office or an

HP Customer Support Center for basic troubleshooting first. See hp customer support on

page 37 for steps to take before calling Customer Support.

If a customer device needs a minor part replacement and these parts can normally be

replaced by the customer, the customer-replaceable components might be serviced through

expedited part shipment. In this event, HP will prepay shipping charges, duty and taxes;

provide telephone assistance on replacement of the component; and pay shipping

charges, duty, and taxes for any part that HP asks to be returned.

The HP Customer Support Center might direct customers to designated authorized service

providers who are certified by HP to service the HP product.

warranty upgrades

Upgrade your standard factory warranty to a total of three years with the

HP SUPPORTPACK. Service coverage begins on product purchase date and the pack must

be purchased within the first 180 days after product purchase. If during your technical

support call it is determined that you need a replacement product, then HP will ship you

this product next business day free of charge. Available in U.S. only.

For more information, please call 1-888-999-4747 or visit the HP website:

www.hp.com/go/hpsupportpack

chapter 9

Outside the U.S., please call your local HP Customer Support office. See call elsewhere in

the world on page 39 for a list of international Customer Support numbers.

returning your hp psc for service

Before returning your HP PSC for service, you must call HP Customer Support. See

hp customer support on page 37 for steps to take before calling Customer Support.

hewlett-packard limited global warranty statement

extent of limited warranty

Hewlett-Packard (“HP”) warrants to the end-user customer (“Customer”) that each HP PSC

product (“Product”), including related software, accessories, media, and supplies, shall be

free from defects in material and workmanship for the duration, which begins on the date

of purchase by the Customer.

For each software Product, HP’s limited warranty applies only to a failure to execute

programming instructions. HP does not warrant that the operation of any Product shall be

uninterrupted or error free.

HP’s limited warranty covers only those defects which arise as a result of normal use of a

Product, and does not cover any other problems, including those which arise as a result of

(a) improper maintenance or modification, (b) software, accessories, media, or supplies

not provided or supported by HP, or (c) operation outside the Product’s specifications.

For any hardware Product, the use of a non-HP print cartridge or a refilled print cartridge

does not affect either the warranty to the Customer or any HP support contract with the

Customer. However, if Product failure or damage is attributable to the use of a non-HP or

refilled print cartridge, HP shall charge its standard labor and materials charges to service

the Product for the failure or damage.

If HP receives, during the applicable warranty period, notice of a defect in any Product,

HP shall either repair or replace the defective Product, at HP’s option. Where labor charges

are not covered by HP’s limited warranty, repairs shall be at HP’s standard charges for

labor.

If HP is unable to repair or replace, as applicable, a defective Product which is covered by

HP’s warranty, HP shall, within a reasonable time after being notified of the defect, refund

the purchase price for the Product.

HP shall have no obligation to repair, replace, or refund until the Customer returns the

defective Product to HP.

Any replacement product may be either new or like-new, provided that it has functionality

at least equal to that of the Product being replaced.

HP products, including each Product, may contain remanufactured parts, components, or

materials equivalent to new in performance.

HP’s limited warranty for each Product is valid in any country/region or locality where HP

has a support presence for the Product and where HP has marketed the Product. The level

of warranty service may vary according to local standards. HP shall have no obligation to

alter the form, fit, or function of the Product in order to make it operate in a country/region

or locality for which the Product was never intended to operate.

limitations of warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY

SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER

EXPRESS OR IMPLIED, WITH RESPECT TO THE COVERED HP PRODUCTS, AND

hp psc 1310 series

warranty information

SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF

MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR

PURPOSE.

limitations of liability

To the extent allowed by local law, the remedies provided in this Limited Warranty

Statement are the Customer’s sole and exclusive remedies.

TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS

SPECIFICALLY SET FORTH IN THIS LIMITED WARRANTY STATEMENT, IN NO EVENT

SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,

INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT,

TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY

OF SUCH DAMAGES.

local law

This Limited Warranty Statement gives the Customer specific legal rights. The Customer may

also have other rights which vary from state to state in the United States, from province to

province in Canada, and from country/region to country/region elsewhere in the world.

To the extent this Limited Warranty Statement is inconsistent with local law, this Statement

shall be deemed modified to be consistent with such local law. Under such local law,

certain disclaimers and limitations of this Statement may not apply to the Customer. For

example, some states in the United States, as well as some governments outside the United

States (including provinces in Canada), may:

Preclude the disclaimers and limitations in this Statement from limiting the statutory rights

of a consumer (e.g. the United Kingdom);

Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or

Grant the Customer additional warranty rights, specify the duration of implied warranties

which the manufacturer cannot disclaim, or not allow limitations on the duration of implied

warranties.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS

IN THIS LIMITED WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY

PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO,

THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE COVERED HP

PRODUCTS TO SUCH CUSTOMERS.

user guide

chapter 9

hp psc 1310 series

technical information

The technical specifications for your HP psc are provided in this section. Also, international

regulatory information for your HP psc is supplied in this section.

This section contains the following information:

•

paper specifications on page 49

physical specifications on page 50

power specifications on page 50

physical specifications on page 50

environmental specifications on page 50

environmental product stewardship program on page 50

regulatory notices on page 51

paper specifications

paper-tray capacity

type

paper weight

quantity^*

Plain paper

20 to 24 lb.

100

(75 to 90 gsm)

Legal paper

Cards

20 to 24 lb.

100

(75 to 90 gsm)

110 lb. index max

(200 gsm)

Envelopes

20 to 24 lb.

(75 to 90 gsm)

Transparency film

Labels

N/A

4 by 6 inch

145 lb.

(10 by 15 cm) Photo

(236 gsm)

* Maximum capacity

print margin specifications

top

bottom

left

right

(leading edge)

(trailing edge)^*

sheet paper or transparency film

U.S. (Letter, Legal) .06 inch (1.5 mm) .50 inch (12.7 mm)

.25 inch (6.4 mm) .25 inch (6.4 mm)

.13 inch (3.2 mm) .13 inch (3.2 mm)

.25 inch (6.4 mm) .50 inch (12.7 mm)

ISO (A4)

Envelopes

Cards

.07 inch (1.8 mm) .50 inch (12.7 mm)

.13 inch (3.2 mm) .13 inch (3.2 mm)

.07 inch (1.8 mm) .46 inch (11.7 mm) .13 inch (3.2 mm) .13 inch (3.2 mm)

chapter 10

* The writing area is offset from center by .21 inches (5.4 mm), which causes asymmetric top and

bottom margins.

physical specifications

•

Height: 6.68 inch (16.97 cm)

Width: 16.76 inch (42.57 cm)

Depth: 10.20 inch (25.91 cm)

Weight: 10 lb. (4.53 kg)

power specifications

•

Power consumption: 80 W maximum

Input Voltage: AC 100 to 240 V ~ 1 A 50–60 Hz, grounded

Output Voltage: DC 32 V===940 mA, 16 V===625 mA

environmental specifications

•

Recommended Operating Temperature Range: 15º to 32º C (59º to 90º F)

Allowable Operating Temperature Range: 5º to 40º C (41º to 104º F)

Humidity: 15% to 85% RH non-condensing

Non-operating (Storage) Temperature Range: -4º to 60º C (-40º to 140º F)

In the presence of high electromagnetic fields, it is possible the output from the

HP psc might be slightly distorted

•

HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to

minimize injected noise due to potential high electromagnetic fields

environmental product stewardship program

protecting the environment

Hewlett-Packard is committed to providing quality products in an environmentally sound

manner. This product has been designed with several attributes to minimize impacts on our

environment.

For more information, visit HP’s Commitment to the Environment website at:

www.hp.com/hpinfo/globalcitizenship/environment/index.html

ozone production

This product generates no appreciable ozone gas (O3).

energy consumption

Energy usage drops significantly while in ENERGY STAR mode, which saves natural

resources, and saves money without affecting the high performance of this product. This

product qualifies for ENERGY STAR, which is a voluntary program established to

encourage the development of energy-efficient office products.

hp psc 1310 series

technical information

ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR

partner, HP has determined that this product meets ENERGY STAR guidelines for energy

efficiency.

For more information on ENERGY STAR guidelines, see the following web site:

www.energystar.gov

paper use

This product is suited for the use of recycled paper according to DIN 19309.

plastics

Plastic parts over 25 grams are marked according to international standards that enhance

the ability to identify plastics for recycling purposes at the end of the product’s life.

material safety data sheets

Material safety data sheets (MSDS) can be obtained from the HP website at:

www.hp.com/go/msds

Customers without Internet access should contact their local HP Customer Support Center.

recycling program

HP offers an increasing number of product return and recycling programs in many

countries, and partners with some of the largest electronic recycling centers throughout the

world. HP also conserves resources by refurbishing and reselling some of its most popular

products.

This HP product contains the following materials that might require special handling at end-

of-life:

–

Lead in solder

hp inkjet supplies recycling program

HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program

is available in many countries/regions, and lets you recycle used print cartridges free of

charge. For more information, see the following HP website:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html

regulatory notices

The HP psc is designed to meet the regulatory requirements for your country/region.

regulatory model identification number

For regulatory identification purposes, your product is assigned a Regulatory Model

Number. The Regulatory Model Number for your product is SDGOB-0319. This regulatory

number should not be confused with the marketing name (HP PSC 1310 Series) or product

numbers (Q5765A, Q5766A, Q5767A, Q5768A, Q5769A, Q5770A, Q5771A,

Q5772A).

user guide

chapter 10

FCC statement

The United States Federal Communications Commission (in 47 CFR 15.105) has specified

that the following notice be brought to the attention of users of this product.

Declaration of Conformity: This equipment has been tested and found to comply with the

limits for a Class B digital device, pursuant to part 15 of the FCC Rules. Operation is

subject to the following two conditions: (1) this device may not cause harmful interference,

and (2) this device must accept any interference received, including interference that may

cause undesired operation. Class B limits are designed to provide reasonable protection

against harmful interference in a residential installation. This equipment generates, uses,

and can radiate radio frequency energy, and, if not installed and used in accordance with

the instructions, may cause harmful interference to radio communications. However, there

is no guarantee that interference will not occur in a particular installation. If this equipment

does cause harmful interference to radio or television reception, which can be determined

by turning the equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

•

Reorient the receiving antenna.

Increase the separation between the equipment and the receiver.

Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for help.

Product Regulations Manager, Hewlett-Packard Company, San Diego, (858) 655-4100.

The user may find the following booklet prepared by the Federal Communications

Commission helpful: How to Identify and Resolve Radio-TV Interference Problems. This

booklet is available from the U.S. Government Printing Office, Washington DC, 20402.

Stock No. 004-000-00345-4.

Caution! Pursuant to Part 15.21 of the FCC Rules, any changes or

modifications to this equipment not expressly approved by the Hewlett-

Packard Company may cause harmful interference and void the FCC

authorization to operate this equipment.

note à l’attention des utilisateurs Canadien/notice to users in Canada

Le présent appareil numérique n‘émet pas de bruit radioélectrique dépassant les limites

applicables aux appareils numériques de la classe B prescrites dans le Règlement sur le

brouillage radioélectrique édicté par le ministère des Communications du Canada.

This digital apparatus does not exceed the Class B limits for radio noise emissions from the

digital apparatus set out in the Radio Interference Regulations of the Canadian Department

of Communications.

notice to users in Australia

This equipment complies with Australian EMC requirements

geräuschemission

LpA < 70 dB

am Arbeitsplatz

im Normalbetrieb

nach DIN 45635 T. 19

hp psc 1310 series

technical information

notice to users in Japan (VCCI-2)

notice to users in Korea

declaration of conformity (European Union)

The Declaration of Conformity in this document complies with ISO/IEC Guide 22 and

EN45014. It identifies the product, manufacturer’s name and address, and applicable

specifications recognized in the European community.

user guide

chapter 10

declaration of conformity

According to ISO/IEC Guide 22 and EN 45014

Manufacturer’s name and address:

Hewlett-Packard Company, 16399 West Bernardo Drive, San Diego, CA 92127-1899, USA

Regulatory model

number:

SDGOB-0319

Declares that the product:

Product name:

HP PSC 1310 Series (Q5763A)

Model number(s):

PSC 1315 (Q5765A), 1315xi (Q5766A), 1315v (Q5767A),

1311 (Q5768A), 1312 (Q5769A), PSC 1317 (Q5770A), 1315 (Q5771A),

1318 (Q5772A)

Power adapters:

0950-4466

Conforms to the following product specifications:

Safety:

IEC 60950:1999 3rd Edition

EN 60950:2000

UL1950/CSA22.2 No.950, 3rd Edition:1995

IEC 60825-1 Edition 1.2:2001 / EN 60825-1+A11+A2+A1: 2002

Class 1(Laser/Led)

NOM 019-SFCI-1993, AZ / NZS 3260

GB4943: 2001

EMC:

CISPR 22:1997 / EN 55022:1998, Class B

CISPR 24:1997 / EN 55024:1998

IEC 61000-3-2:1995 / EN 61000-3-2:1995

IEC 61000-3-3:1994 / EN 61000-3-3:1995

AS/NZS3548, CNS 13438: 1997, VCCI-2

FCC Part 15 - Class B/ICES-003, Issue 2

GB9254:1998

Supplementary Information:

The product herewith complies with the requirements of the Low Voltage Directive 73/23/EC, the EMC

Directive 89/336/EC and carries the CE marking accordingly.

• The product was tested in a typical configuration.

European Contact for regulatory topics only: Hewlett Packard GmbH, HQ-TRE, Herrenberger Strasse

140, D-71034 Böblingen Germany. (FAX +49-7031-14-3143)

US Contact: Hewlett Packard Co. 16399 W. Bernardo Dr. San Diego, CA, USA 92127

hp psc 1310 series

hp instant share setup and use

HP Instant Share makes it easy to send photos that family and friends can view.

Just take a photo or scan an image, select the photograph or image, and use the

software on your computer to forward the media to an e-mail destination. You

can even upload your photos (depending on your country/region) to an online

photo album, or an online photo finishing service.

With HP Instant Share, family and friends always get photos they can view—no

more large downloads or images that are too big to open. An e-mail with

thumbnail images of your photos is sent with a link to a secure Web page where

your family and friends can easily view, share, print, and save your pictures.

Note: Some operating systems do not support HP Instant Share, but you can

still use your HP Director software to send a photo to family and friends as

an e-mail attachment. (For more information, see send a photo or image

using your hp psc (Macintosh) on page 57.)

This section contains the following topics:

•

use hp instant share in five easy steps (Windows) on page 55

send a photo or image using your hp psc (Macintosh) on page 57

why should I register with hp instant share (Windows)? on page 58

use hp instant share in five easy steps (Windows)

HP Instant Share is easy to use with your HP PSC 1310 Series (HP psc)—simply:

Determine which photo on your Windows-based computer you want to

send.

Scan an image using your HP psc and send it to the HP Image Zone

software.

From the HP Image Zone, select the photograph or image you want to

send.

From the HP Instant Share tab, click Start HP Instant Share.

Create an e-mail destination within HP Instant Share.

Note: You can also set up an Address Book to retain your e-mail addresses.

Send your e-mail message.

For specific information on how to use HP Instant Share, see the following

procedures:

•

use a scanned image on page 56

access hp instant share from the hp director on page 56

Note: Your computer must be connected to the Internet to use HP Instant

Share. If you are an AOL or Compuserve user, please connect to your

Internet service provider before attempting to use HP Instant Share.

chapter 11

use a scanned image

For information on scanning an image, see use the scan features on page 23.

Load your original face down in the left front corner of the glass.

Press Scan.

A preview image of the scan appears in the HP Scan window on the

computer, where you can edit it.

For more information about editing a preview image, see the onscreen

hp image zone help that came with your software.

Make any needed edits to the preview image in the HP Scan window.

When you have finished, click Accept.

The HP psc sends the scan to the HP Image Zone, which automatically

opens and displays the image.

After you have edited the scanned image, select it.

Note: The HP Image Zone has many editing tools that you can use to edit

your image and achieve the results you want. For more information, see the

onscreen hp image zone help that came with your software.

Click the HP Instant Share tab.

To use HP Instant Share, go to step 5 in access hp instant share from the

hp director on page 56.

access hp instant share from the hp director

This section addresses how to use the HP Instant Share e-mail service. The terms

photo and image are both referred to as image in this section. For more

information on using the HP Director, see the onscreen hp image zone help that

came with your software.

Open the HP Director.

From the HP Director, click HP Image Zone.

The HP Image Zone appears.

Select an image from the folder in which it is stored.

Note: For more information, see the onscreen hp image zone help that

came with your software.

Click the HP Instant Share tab.

In the Control area, click Start HP Instant Share.

The Go Online screen appears in the Work area.

Click Next.

The One-Time Setup—Region and Terms of Use screen appears.

Select your country/region from the drop-down list.

Read the Terms of Service, select the I agree check box, and click Next.

The Select an HP Instant Share Service screen appears.

Select HP Instant Share E-mail: send images through e-mail.

10 Click Next.

11 At the Create HP Instant Share E-Mail screen, complete the To, From,

Subject, and Message fields.

hp psc 1310 series

hp instant share setup and use

Note: To open and maintain an e-mail address book, click Address Book,

Note: To send your e-mail message to multiple addresses, click How to e-

mail multiple people.

12 Click Next.

The Add Captions screen appears.

13 Enter a caption for your digital image, and then click Next.

Your image is uploaded to the HP Instant Share services website.

After the image is uploaded, the Photos E-mailed screen appears.

Your e-mail is sent with a link to a secure Web page that stores your image

for 60 days.

14 Click Finish.

The HP Instant Share website opens in your browser.

From the website, you can select an image, and choose from a number of

processing options.

send a photo or image using your hp psc (Macintosh)

If your HP psc is connected to a Macintosh, you can send a photo or image to

anyone with an e-mail account. You can initiate your e-mail message from an e-

mail application installed on your computer by pressing E-mail in the HP Gallery.

You open the HP Gallery from the HP Director.

This section contains the following topics:

•

use a scanned image on page 57

access the e-mail option from the hp director on page 58

use a scanned image

For information on scanning an image, see use the scan features on page 23.

Load your original face down in the left front corner of the glass.

Press Scan.

A preview image of the scan appears in the HP Scan window on the

computer, where you can edit it.

For more information about editing a preview image, see the onscreen

hp image zone help that came with your software.

Make any needed edits to the preview image in the HP Scan window.

When you have finished, click Accept.

The HP psc sends the scan to the HP Gallery, which automatically opens

and displays the image.

After you have edited the scanned image, select it.

Note: The HP Gallery has many editing tools that you can use to edit your

image and achieve the results you want. For more information, see the

onscreen hp image zone help that came with your software.

Click E-mail.

The e-mail program on your Macintosh opens.

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chapter 11

You can now send the images as an e-mail attachment by following the

prompts on your Macintosh.

access the e-mail option from the hp director

For more information on using the HP Director, see the onscreen hp image zone

help that came with your software.

Open the HP Director and click HP Gallery (OS 9).

Click HP Director in the Dock, and select HP Gallery from the Manage and

Share section of the HP Director menu (OS X).

The HP Gallery opens.

Select an image.

For more information, see the onscreen hp image zone help that came with

your software.

Click E-mail.

The e-mail program on your Macintosh opens.

You can now send the images as an e-mail attachment by following the

prompts on your Macintosh.

why should I register with hp instant share (Windows)?

With the HP PSC 1310 Series, HP Instant Share user registration is only required

if you choose to use the Address Book. User registration is a separate log-on

process from the HP product registration and is accomplished using the

HP Passport setup program.

If you choose to save e-mail addresses and create distribution lists in a HP Instant

Share Address Book, you will be prompted to register. Registration is required

prior to configuring the Address Book and accessing the Address Book when

addressing an HP Instant Share e-mail.

hp psc 1310 series

troubleshooting information

This section contains troubleshooting information for the HP PSC 1310 Series

(HP psc). Specific information is provided for installation and configuration

issues. References to our online troubleshooting help are provided for

operational topics.

This section contains the following:

•

installation troubleshooting on page 59

operational troubleshooting on page 65

installation troubleshooting

Installation and configuration troubleshooting tips are included in this section for

some of the most common issues associated with HP psc software and hardware

installation, and HP Instant Share.

This section contains the following topics:

•

hardware and software installation troubleshooting on page 59

hp instant share setup troubleshooting on page 65

hardware and software installation troubleshooting

If you encounter a software or hardware problem during installation, see the

topics below for a possible solution.

During a normal installation of the HP psc software, the following things occur:

•

The HP psc CD-ROM runs automatically when the CD-ROM is inserted

The software installs

Files are copied to your hard drive

You are requested to plug in the HP psc

A green OK and check mark appear on an installation wizard screen

You are requested to restart your computer (might not occur in all cases)

The registration process runs

If any of these things do occur, there might be a problem with the installation. To

check the installation on a PC, verify the following:

•

Start the director and check to make sure the following icons appear: scan

picture, scan document, and hp image zone. For information about starting

HP Director, see use your hp psc with a computer on page 6. If the icons

do not appear immediately, you might need to wait a few minutes for the

HP psc to connect to your computer. Otherwise, see Some of the icons are

missing in the hp director on page 62.

•

Open the Printers dialog box and check to see that the HP psc is listed.

Look at the task tray for an HP psc icon. This indicates that the HP psc is

ready.

chapter 12

Task Tray

software installation troubleshooting

Use this section to solve any problems you might encounter while installing the

HP psc software.

problem

possible cause and solution

follow these steps

When I insert the CD-

ROM into my

computer’s CD-ROM

drive, nothing

happens

From the Windows Start menu, choose Run.

In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is

not assigned to drive letter d, use the appropriate drive letter), and

then click OK.

The minimum system Your system does not meet the minimum requirements to install the

checks screen

appears during

installation

software. Click Details to see what the specific problem is. Then correct

the problem before attempting to install the software.

hp psc 1310 series

troubleshooting information

problem

possible cause and solution

A red X or yellow

triangle appears on

the USB connect

prompt

do the following

Verify that the front panel cover is firmly adhered to the device,

then unplug the HP psc and plug it in again.

For more information on how to attach the front panel cover, see I

received a message to attach the front panel cover on page 64.

Verify that the USB and power cables are plugged in.

Verify that the USB cable is set up properly as follows:

–

Unplug the USB cable and plug it in again.

Do not attach the USB cable to a keyboard or non powered

hub.

–

Verify that the USB cable is 3 meters or less in length.

If you have several USB devices attached to your computer, you

might want to unplug the other devices during the installation.

Continue with the installation and reboot the computer when

prompted. Then open director and check for the essential icons

(scan picture, scan document, and hp image zone [Windows] or

hp gallery [Macintosh]).

If the essential icons do not appear, remove the software and then

reinstall it as described in Some of the icons are missing in the

hp director on page 62.

I received a message Try to continue with the installation. If that doesn’t work, stop and then

that an unknown error restart the installation.

has occurred

user guide

chapter 12

problem

possible cause and solution

Some of the icons are If the essential icons do not appear, your installation might not be

missing in the

hp director

complete. The essential icons are scan picture, scan document, and

hp image zone (Windows) or hp gallery (Macintosh).

If your installation is incomplete you might need to uninstall and then

reinstall the software. Do QRW simply delete the HP psc program files from

your hard drive. Be sure to remove them properly using the uninstall

utility provided in the HP psc program group.

to uninstall from a Windows computer

Disconnect your HP psc from your computer.

On the Windows task bar, click Start, Programs or All Programs

(XP), HP, PSC All-In-One 1310 series, Uninstall.

Finally, make sure that the print driver is installed.

Follow the directions on the screen.

Note: Make sure the HP PSC is disconnected from your computer

before continuing with uninstall procedure.

If you are asked whether you would like to remove shared files,

click No.

Other programs that use these files might not work properly if the

files are deleted.

After the software is uninstalled, restart your computer.

To reinstall the software, insert the HP PSC 1310 Series CD-ROM

into your computer’s CD-ROM drive, and follow the onscreen

instructions.

After the software is installed, connect the HP PSC to your

computer. Turn on the HP PSC by pressing the On/Resume button.

To continue with the installation, follow the onscreen instructions

and the instructions provided in the Setup Poster that came with

your HP PSC.

After connecting and turning on your HP psc, you might have to

wait several minutes for all of the Plug and Play events to complete.

When the software installation is complete, you will see a Digital

Imaging Monitor icon in the task tray.

To verify that the software is properly installed, double-click the

HP Director icon on the desktop. If the HP Director shows the

essential icons, the software has been properly installed.

hp psc 1310 series

troubleshooting information

problem

possible cause and solution

to uninstall from a Macintosh computer

Some of the icons are

missing in the

hp director

Disconnect the HP psc from your computer.

Double-click the Applications:HP All-in-One Software folder.

Double-click HP Uninstaller.

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Follow the onscreen instructions.

After the software is uninstalled, disconnect your HP psc, and

restart your computer.

To reinstall the software, insert the HP PSC 1310 Series CD-ROM

into your computer’s CD-ROM drive.

Note: When reinstalling the software, follow the instructions on the

Setup Poster. Do not connect the HP psc to your computer until after

you have completed the software installation.

On the desktop, open the CD-ROM, double-click hp all-in-one

installer, and follow the onscreen instructions.

The registration screen Launch the Product Registration program in the HP folder on the

does not appear

Windows Start menu. Click Start, Programs or All Programs (XP), HP,

PSC All-In-One 1310 series, Product Registration.

The Digital Imaging

Monitor does not

appear in the Task

Tray

If the Digital Imaging Monitor does not appear in the Task Tray, wait

several minutes. If it still doesn’t appear, start the director to check

whether or not essential icons are there. For more information, see Some

of the icons are missing in the hp director on page 62.

The Task Tray normally appears in the lower-right corner of the Windows

desktop.

Task Tray

HP Digital

ImagingMonitor

icon

The installation stops The front panel cover might not be properly attached.

when the additional

follow these steps

setup instruction

screen appears, even

though the USB cable

is plugged in.

Check the front panel for an error message about attaching the

front panel cover.

If necessary, attach the front panel cover. For more information,

see I received a message to attach the front panel cover on

page 64.

Turn off the product and then turn it back on again.

user guide

chapter 12

hardware installation troubleshooting

Use this section to solve any problems you might encounter while installing the

HP psc hardware.

problem

possible cause and solution

I received a message to The front panel cover is not attached, or it is attached incorrectly.

attach the front panel

to attach the front panel cover

cover

Remove the adhesive backing from the front panel cover.

step 1

step 2

Raise the lid of the HP psc. Place the front panel cover into the

recess and stick it into place.

Note: The HP psc will not work until you attach the front panel

cover.

My HP psc does not

turn on

Make sure each of the power cords is firmly connected, and wait a few

seconds for the HP psc to turn on. Also, if the HP psc is plugged in to

a power strip, make sure the strip is turned on.

hp psc 1310 series

troubleshooting information

problem

possible cause and solution

The USB port is not

connected

Connecting your computer to your HP psc with a USB cable is

straightforward. Simply plug one end of the USB cable into the back

of your computer and the other into the back of the HP psc. You can

connect to any USB port on the back of your computer.

hp instant share setup troubleshooting

HP Instant Share setup errors (such as might occur when setting up the Address

Book) are covered in the HP Instant Share screen-specific help. Specific

operational troubleshooting information is provided in operational

troubleshooting on page 65.

operational troubleshooting

The hp psc 1310 series troubleshooting section in the hp image zone help

contains troubleshooting tips for some of the most common issues associated with

your HP psc. To access the troubleshooting information from a Windows

computer, go to the HP Director, click Help, and then choose Troubleshooting

and Support. Troubleshooting is also available through the Help button that

appears on some error messages.

To access troubleshooting information from the Macintosh (OS X), click the

HP Director (All-in-One) icon in the Dock, select HP Help from the HP Director

menu, select HP Image Zone Help, and then click hp psc 1310 series

troubleshooting in the Help Viewer.

If you have Internet access, you can get help from the HP website at:

www.hp.com/support

The website also provides answers to frequently asked questions.

user guide

chapter 12

hp instant share troubleshooting

Basic HP Instant Share troubleshooting topics are covered in the table below.

When you access the HP Instant Share website, online help is provided for any

error messages encountered.

error message

possible cause and solution

Can’t connect to the Your computer is unable to connect to the HP Instant Share server after

Internet

the Go Online screen appears.

•

Check your Internet connection and make sure you are online.

•

If you are behind a firewall, verify that your browser proxy settings

are correct.

HP Instant Share

Service temporarily

unavailable

The HP Instant Share server is currently down for maintenance.

Try connecting again later.

•

PictBridge port troubleshooting

The functionality of the PictBridge port is managed by the PictBridge-compliant

camera you connect. Most solutions will be found in your camera user guide.

Here are some problems you might encounter using the PictBridge port.

problem

possible cause and solution

• The camera is not PictBridge-compliant or is not in PictBridge mode.

Disconnect your camera and refer to your camera’s user guide to

determine if it is PictBridge-compliant. If it is, the user guide should

tell you how to set the camera in PictBridge mode. If your camera is

not PictBridge-compliant, you may need to connect your camera

directly to your computer in order to print photos.

You connect a camera

and nothing happens

• The HP PSC still recognizes the presence of the camera, but the

camera is not responding. Disconnect the camera. Turn off the

camera, then turn it on again. Be sure it is in PictBridge mode.

Reconnect the camera.

The camera is not

responding

• The camera lost power or was disconnected. Some cameras turn

themselves off after a few minutes if not connected to a power

source. Reconnect power to the camera and be sure it is in PictBridge

mode. Restart printing.

Printing stopped in the

middle of a photo

• You are trying to print an image from the camera that has become

corrupted or is not a supported image type on the HP PSC. Check

the image on the camera and refer to your camera’s user guide for

supported image types. The HP PSC accepts photos in jpeg format.

Refer to your camera’s user guide to set the image type for your

photos.

A photo is corrupted

or not supported

• You may need to select photos on your camera before you can print

them. Refer to your camera’s user guide and select the photos you

want to print.

No photos are

printing

hp psc 1310 series

Index

Japan, 38

use your hp psc with a

computer, 6

HP distribution center, 43

HP Instant Share

Address Book, 58

overview, 55

simplified approach, 55

use a scanned image, 56

HP Instant Share (Windows)

setup troubleshooting, 65

use troubleshooting, 66

Numerics

Korea, 38

4 by 6 inch (10 by 15 cm)

borderless copies, 20

photo paper, 14

North America, 38

outside U.S., 39

web site, 37

Western Europe, 38

align print cartridges, 33

Digital Imaging Monitor icon,

best copy quality, 20

borderless photos

copy, 20

enlarge copies, 21

envelopes

load, 14

environment

ink cartridges, 28

ink level, 28

camera, PictBridge

connect, 17

print, 17

cancel

copy, 22

scan, 24

cartridges, 28

align, 33

energy consumption, 50

environmental product

stewardship program, 50

inkjet supplies recycling, 51

material safety data sheets,

ozone production, 50

paper use, 51

plastics, 51

protecting, 50

labels

load, 15

lid backing, clean, 27

lights, status, 3

load

clean contacts, 35

handle, 29

ink level, 28

order, 25

replace, 30

store, 32

A4 paper, 12

avoid paper jams, 16

envelopes, 14

greeting cards, 15

Hagaki cards, 14

HP Premium Paper, 15

labels, 15

letter paper, 12

originals, 11

postcards, 14