Basic User’s Guide
FAX-2840
FAX-2940
MFC-7240
Not all models are available in all countries.
Version 0
USA/CAN
Brother numbers
Important
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product should you lose your receipt;
may support an insurance claim by you in the event of product loss covered by insurance; and,
will help us notify you of enhancements to your product and special offers.
Please complete and fax the Product Registration and Test Sheet or, for your convenience and
most efficient way to register your new product, register on-line at
FAQs (frequently asked questions)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. You can download the latest software and utilities and read FAQs and
troubleshooting tips to learn how to get the most from your Brother product.
Note
You can check here for Brother driver updates.
To keep your machine’s performance up to date, check here for the latest firmware upgrade.
For Customer Service
In USA:
1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (fax)
In Canada:
1-877-BROTHER
(514) 685-4898 (fax)
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.
i
Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (You can visit
us online for a complete selection of the Brother accessories and supplies that are available for
purchase.)
Note
In Canada, only Visa and MasterCard are accepted.
In USA:
1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (fax)
In Canada:
1-877-BROTHER
Description
Item
Standard Toner Cartridge
High Capacity Toner Cartridge
TN-420 (Approx. 1,200 pages)
TN-450 (Approx. 2,600 pages)
Drum Unit
DR-420 (Approx. 12,000 pages)
LG3077001
Telephone Line Cord
Basic User’s Guide
LEA792001 (English for USA and Canada)
LEA792002 (French for Canada)
Quick Setup Guide
(FAX-2840/FAX-2940)
LEA793001 (English for USA and Canada)
(MFC-7240)
LEA795001 (English for USA and Canada)
(FAX-2840/FAX-2940)
LEA793002 (French for Canada)
(MFC-7240)
LEA795002 (French for Canada)
1
2
3
4
Letter or A4 size single-sided pages.
Approx. cartridge yield is declared in accordance with ISO/IEC 19752.
1 page per job.
Drum life is approximate and may vary by type of use.
ii
Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR
AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE
SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE
ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE
SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS
OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE
SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT
PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE
ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
iii
User’s Guides and where do I find them?
Which Guide?
What’s in it?
Where is it?
Product Safety Guide
Read this Guide first. Please read the
Safety Instructions before you set up your
machine. See this Guide for trademarks
and legal limitations.
Printed / In the Box
Quick Setup Guide
Basic User’s Guide
Follow the instructions for setting up your
machine and installing the drivers and
software for the operating system (MFC-
7240 only) and connection type you are
using.
Printed / In the Box
Printed / In the Box
Learn the basic Fax, Copy and Scan
(MFC-7240 only) operations and how to
replace consumables. See troubleshooting
tips.
Advanced User’s Guide Learn more advanced operations: Fax,
Copy, security features, printing reports
(For FAX-2840 and FAX-2940)
PDF file / Documentation
CD-ROM / In the Box
and performing routine maintenance.
(For MFC-7240)
PDF file / Installer CD-ROM /
In the Box
Software User’s Guide
Follow these instructions for Printing,
Scanning, Remote Setup, PC-Fax and
using the Brother ControlCenter utility.
PDF file / Installer CD-ROM /
In the Box
(MFC-7240 only)
Download optional software from the Brother
Solutions Center (FAX-2840 and FAX-2940 users)
You can download free printer driver, scanner driver (FAX-2940 only ) and PC-Fax Send
software (FAX-2940 only) from the Brother Solutions Center, enabling you to use your Brother Fax
machine as a printer or a scanner (FAX-2940 only ), or send faxes from your computer (FAX-
2940 only). Visit us at http://solutions.brother.com/.
1
Not for Mac OS X 10.5.8 users
iv
Table of Contents
(Basic User’s Guide)
Using the documentation.......................................................................................1
Viewing Documentation
(For FAX-2840 and FAX-2940) ...................................................................2
Viewing Documentation
(For MFC-7240)...........................................................................................3
Control panel overview ..........................................................................................6
Loading paper and print media..............................................................................9
Paper settings......................................................................................................16
Paper Type....................................................................................................16
Paper Size.....................................................................................................16
Acceptable paper and other print media..............................................................16
Type and size of paper..................................................................................17
Handling and using special paper .................................................................19
How to load documents .......................................................................................22
How to send a fax................................................................................................24
Canceling a fax in progress...........................................................................24
Transmission Verification Report...................................................................25
v
Receive Modes....................................................................................................26
Manual...........................................................................................................28
Ring Delay.....................................................................................................29
PC-Fax Receive (For Windows only) ................................................................31
Making a telephone call.................................................................................33
Telephone line services.......................................................................................33
Voice Mail......................................................................................................33
Distinctive Ring..............................................................................................34
How to dial...........................................................................................................41
Fax redial.......................................................................................................42
vi
How to copy.........................................................................................................45
Stop copying..................................................................................................45
Copy settings.................................................................................................45
Printing a document.............................................................................................46
Before scanning...................................................................................................47
Replacing the consumable items.........................................................................54
Replacing the toner cartridge ........................................................................55
Cleaning the corona wire...............................................................................60
Replacing the drum unit.................................................................................62
Cleaning the scanner glass ...........................................................................66
Identifying your problem ......................................................................................67
Error and maintenance messages.......................................................................69
Document Jams...................................................................................................75
Paper Jams..........................................................................................................75
If you are having difficulty with your machine ......................................................84
Setting Dial Tone detection ...........................................................................91
Telephone line interference/VoIP ..................................................................91
Improving the print quality....................................................................................92
Machine Information ..........................................................................................101
Checking the Serial Number........................................................................101
Reset functions..................................................................................................101
How to reset the machine............................................................................102
vii
Menu table...................................................................................................103
Menu table.........................................................................................................104
General..............................................................................................................114
Consumable items.............................................................................................122
viii
Table of Contents
(Advanced User’s Guide)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the Documentation CD-ROM (for FAX-2840 and
FAX-2940) or the Installer CD-ROM (for MFC-7240).
1
General Setup
A
Routine maintenance
IMPORTANT NOTE
Memory Storage
Volume settings
Automatic Daylight Saving Time
Ecology features
Toner Settings
Cleaning the machine
Checking the machine
Packing and shipping the machine
B
C
Glossary
Index
LCD Contrast
Dial Prefix
Mode Timer
2
3
Security features
Security
Sending a fax
Additional sending options
Additional sending operations
Polling overview
4
5
Receiving a fax
Remote Fax Options
Additional receiving operations
Polling overview
Dialing and storing numbers
Telephone line services
Additional dialing operations
Additional ways to store numbers
6
7
Printing reports
Fax reports
Reports
Making copies
Copy settings
ix
x
General information
1
1
1
Using the
documentation
Bold
Bold style identifies keys on the
machine control panel or
computer screen.
1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Italics
Italicized style emphasizes an
important point or refers you to
a related topic.
Courier Courier New font identifies the
New
messages shown on the LCD
of the machine.
Symbols and conventions
used in the documentation
1
Note
The following symbols and conventions are
used throughout the documentation.
Most of the illustrations in this User’s
Guide show the FAX-2940.
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
Important
Important indicates a potentially hazardous
situation which, if not avoided, may result in
damage to property or loss of product
functionality.
Prohibition icons indicate actions
that must not be performed.
Electrical Hazard icons alert you to a
possible electrical shock.
Fire Hazard icons alert you to the
possibility of fire.
Hot Surface icons warn you not to
touch machine parts that are hot.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the current
operation works with other features.
1
Chapter 1
c Click your country.
Accessing the
Advanced User’s
Guide and Software
User’s Guide
1
This Basic User’s Guide does not contain all
the information about the machine such as
how to use the advanced features for Fax,
Copy, Printer , Scanner and PC-Fax .
When you are ready to learn detailed
information about these operations, read the
Advanced User’s Guide and Software
User’s Guide , that are on the
d Point to your language, point to View
Guide, and then click the guide you
want to read.
Documentation CD-ROM or the Installer CD-
ROM.
1
For MFC-7240
Viewing Documentation
(For FAX-2840 and FAX-2940)
1
a Turn on your computer. Insert the
Documentation CD-ROM into your
®
CD-ROM drive. For Windows users, go
Note
®
(Windows users) If the screen does not
appear automatically, go to My Computer
(Computer), double-click the CD-ROM
icon, and then double-click index.html.
b (Macintosh users) Double-click the
Documentation CD-ROM icon, and then
double-click index.html.
2
General information
c If the language screen appears, click
your language. The CD-ROM Top Menu
will appear.
Note
®
• (Windows users only) Your Web browser
may display a yellow bar at the top of the
page that contains a security warning
about Active X controls. For the page to
display correctly you must click on the bar,
click Allow Blocked Content, then click
Yes in the Security Warning dialog box.
1
®
• (Windows users only) For faster
access, you can copy all user
documentation in PDF format to a local
folder on your computer. Point to your
language, then click Copy to local disk.
1
Microsoft® Internet Explorer® 6.0 or greater.
d Click Documentation.
Viewing Documentation
(For MFC-7240)
1
e Click PDF documents. If the country
screen appears, choose your country.
After the list of User’s Guides appears,
choose the guide you want to read.
Viewing Documentation (Windows®)
1
To view the documentation, from the Start
menu, select All Programs, Brother, MFC-
XXXX (where XXXX is your model name)
from the programs group, and then choose
User’s Guides.
Viewing Documentation (Macintosh)
1
a Turn on your Macintosh. Insert the
installer CD-ROM into your CD-ROM
drive. The following window will appear.
If you have not installed the software, you can
find the documentation on the Installer
CD-ROM by following the instructions below:
a Turn on your computer. Insert the
Installer CD-ROM into your CD-ROM
drive.
Note
If the Brother screen does not appear
automatically, go to My Computer
(Computer), double-click the CD-ROM
icon, and then double-click start.exe.
b Double-click the Documentation icon.
b If the model name screen appears, click
your model name.
c If the language screen appears, double-
click your language folder.
d Double-click top.pdf. If the country
screen appears, choose your country.
3
Chapter 1
e After the list of User’s Guides appears,
Accessing Brother
choose the guide you want to read.
®
Support (Windows )
(MFC-7240 only)
How to find Scanning instructions
(MFC-7240 only)
1
1
There are several ways you can scan
documents. You can find the instructions as
follows:
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center), Customer Service and Brother
Authorized Service Centers in Brother
CD-ROM.
Software User’s Guide
Scanning
ControlCenter
Click Brother Support on the main menu.
The following screen will appear:
Nuance™ PaperPort™ 12SE How-to-
Guides
®
(Windows )
The complete Nuance™ PaperPort™
12SE How-to- Guides can be viewed from
the Help selection in the Nuance™
PaperPort™ 12SE application.
Presto! PageManager User’s Guide
(Macintosh)
Note
Presto! PageManager is available as a
download from
To access our Web site
Home Page.
To view all Brother Numbers, including
Customer Service numbers for the USA
and Canada, click Support Information.
The complete Presto! PageManager
User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.
To access the USA Brother online
shopping mall
additional product and service
information, click Brother Mall.com.
To access Canada’s Brother online
additional product and services
information, click Shop Online (Canada).
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
4
General information
To visit our Web site for genuine Brother
supplies
Accessing Brother
Support (Macintosh)
(MFC-7240 only)
Supplies Information.
1
1
To access the Brother CreativeCenter
for FREE photo projects and printable
downloads, click Brother
You can find all the contacts you will need,
such as Web support on the Installer CD-
ROM.
CreativeCenter.
Double-click the Brother Support icon.
To return to the main page, click Back.
Or, if you have finished, click Exit.
The following screen will appear:
To download and install Presto!
PageManager, click Presto!
PageManager.
(http://www.brother.com/html/registration/
index.htm), click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our Web site for genuine Brother
Supplies
Supplies Information.
5
General information
1
2
3
4
5
7
6
2
3
4
5
7
6
7
Chapter 1
1
One Touch keys
a or b
These 11 keys give you instant access to 22
previously stored numbers.
Press to scroll through the menus and options.
Address Book
Shift
Let you access speed dial numbers directly.
Lets you access One Touch numbers 12 to 22
when held down.
8
9
COPY key:
Options
2
3
LCD (Liquid Crystal Display)
You can quickly and easily choose temporary
settings for copying.
Displays messages to help you set up and use
your machine.
FAX keys:
Hook/Hold
Mode keys:
FAX
Press before dialing if you want to make sure a
fax machine will answer, and then press Start.
Puts the machine in FAX mode.
(MFC-7240 only)
Lets you place telephone calls on hold.
SCAN
Redial/Pause
Puts the machine in SCAN mode.
Redials the last number called. It also inserts a
pause when programming quick dial numbers
or when dialing a number manually.
COPY
Puts the machine in COPY mode.
Resolution
4
Dial pad
Sets the resolution when sending a fax.
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
(Canada only)
The # key temporarily switches the dialing
mode from Pulse to Tone during a telephone
call.
5
6
7
Stop/Exit
Stops an operation or exits from a menu.
Start
Lets you start sending faxes or making copies.
Menu keys:
Clear
Deletes entered data or lets you cancel the
current setting.
Menu
Lets you access the Menu to program your
settings in this machine.
OK
Lets you store your settings in the machine.
Volume keys:
d or c
Press to scroll backwards or forwards through
menu selections. Press to change the volume
when using the handset, in fax or standby
mode.
8
Loading paper
2
2
Printing on plain paper, thin paper or
recycled paper from the standard
paper tray
Loading paper and
print media
2
2
2
a Pull the paper tray completely out of the
The machine can feed paper from the
standard paper tray or manual feed slot.
machine.
(For MFC-7240)
When you put paper into the paper tray, note
the following:
If your application software supports
paper size selection on the print menu,
you can select it through the software. If
your application software does not
support it, you can set the paper size in
the printer driver or by using the control
panel buttons.
Loading paper in the standard
paper tray
2
You can load up to 250 sheets. Paper can be
loaded up to the maximum paper mark (b b b)
on the right-hand side of the paper tray. (For
recommended paper to use, see Paper
9
Chapter 2
b While pressing the green paper-guide
release lever, slide the paper guides to
fit the paper size you are loading in the
tray. Make sure that the guides are
firmly in the slots.
Note
For Legal or Folio size paper, press the
release button in the bottom of the paper
tray and then pull out the back of the paper
tray. (Legal or Folio size paper is not
available in some regions.)
c Fan the stack of paper well to avoid
paper jams and misfeeds.
d Put paper in the tray and make sure:
The paper is below the maximum
paper mark (b b b) (1).
Overfilling the paper tray will cause
paper jams.
The side to be printed on must be
face down.
The paper guides touch the sides of
the paper so it will feed properly.
10
Loading paper
Loading paper in the manual
feed slot
2
1
You can load envelopes and special print
media one at a time into this slot. Use the
manual feed slot to print or copy on labels,
envelopes or thicker paper.
2
Note
The machine automatically turns on the
Manual Feed mode when you put paper in
the manual feed slot.
Printing on plain paper, thin paper or
recycled paper from the manual feed
slot
e Put the paper tray firmly back in the
machine. Make sure that it is completely
inserted into the machine.
2
a Raise the ADF document output support
flap (1) and unfold the support flap (2) to
prevent paper from sliding off the face-
down output tray, or remove each page
f Raise the ADF document output support
flap (1) and unfold the support flap (2) to
prevent paper from sliding off the face-
down output tray.
as soon as it comes out of the machine.
1
1
2
2
11
Chapter 2
b Open the manual feed slot cover.
d Using both hands, put one sheet of
paper in the manual feed slot until the
front edge of the paper touches the
paper feed roller. When you feel the
machine pull in the paper, let go.
c Using both hands, slide the manual feed
slot paper guides to the width of the
paper that you are going to use.
Printing on thick paper, bond paper,
labels and envelopes
2
When the back output tray is pulled down, the
machine has a straight paper path from the
manual feed slot through to the back of the
machine. Use this paper feed and output
method when you want to print on thick
paper, labels or envelopes.
Note
Remove each printed sheet or envelope
immediately to prevent a paper jam.
12
Loading paper
a Open the back cover (back output tray).
Note
<For envelopes only>
Pull down the two green levers, one on the
left-hand side and one on the right-hand
side, as shown in the following illustration.
2
b Open the manual feed slot cover.
13
Chapter 2
c Using both hands, slide the manual feed
slot paper guides to the width of the
paper that you are going to use.
Note
• Put the paper into the manual feed slot
with the side to be printed face up.
d Using both hands, put one sheet of
paper or one envelope in the manual
feed slot until the front edge of the paper
or envelope touches the paper feed
roller. When you feel the machine pull in
the paper, let go.
• Make sure that the print media is straight
and in the proper position on the manual
feed slot. If it is not, the paper may not be
fed properly, resulting in a skewed printout
or a paper jam.
• Do not put more than one sheet of paper
in the manual feed slot at any one time, as
it may cause a jam.
• If you put any print media in the manual
feed slot before the machine is in Ready
mode, the print media may be ejected
without being printed on.
14
Loading paper
Unscannable and unprintable areas
2
The figures below show maximum unscannable and unprintable areas. The unscannable and
unprintable areas may vary depending on the paper size or settings in the application you are
using.
2
Usage
Document
Size
Top (1)
Left (2)
1
Bottom (3)
Right (4)
Fax (Send)
Letter
Legal
A4
0.12 in. (3 mm)
0.12 in. (3 mm)
0.12 in. (3 mm)
0.12 in. (3 mm)
0.12 in. (3 mm)
0.12 in. (3 mm)
0.16 in. (4 mm)
0.16 in. (4 mm)
0.04 in. (1 mm)
0.16 in. (4 mm)
0.16 in. (4 mm)
0.12 in. (3 mm)
2
4
Copy
Letter
Legal
A4
3
*a single copy
or a 1 in 1 copy
Letter
0.12 in. (3 mm)
0.12 in. (3 mm)
Scan
Legal
A4
0.12 in. (3 mm)
0.12 in. (3 mm)
0.12 in. (3 mm)
0.12 in. (3 mm)
Letter
0.16 in. (4.23 mm) 0.25 in. (6.35 mm)
Print
Legal
A4
0.16 in. (4.23 mm) 0.25 in. (6.35 mm)
0.16 in. (4.23 mm) 0.24 in. (6.01 mm)
1
For MFC-7240
15
Chapter 2
Paper settings
2
Acceptable paper and
other print media
2
Paper Type
2
Print quality may vary according to the type of
paper you are using.
Set up the machine for the type of paper you
are using. This will give you the best print
quality.
You can use the following types of print
media: thin paper, plain paper, thick paper,
bond paper, recycled paper, labels or
envelopes.
a Press Menu, 1, 2, 1.
Paper
1.Paper Type
For best results, follow the instructions below:
DO NOT put different types of paper in the
paper tray at the same time because it
may cause paper jams or misfeeds.
b Press a or b to choose Thin, Plain,
Thick, Thicker, Recycled Paperor
Label.
For proper printing, you must choose the
same paper size from your software
application as the paper in the tray.
Press OK.
c Press Stop/Exit.
Avoid touching the printed surface of the
Paper Size
2
paper immediately after printing.
Before you buy a lot of paper, test a small
quantity to make sure the paper is
suitable.
You can use several different sizes of paper
for printing copies: Letter, Legal, Executive,
A4, A5, A5 L, A6, B5, B6, and Folio (8.5 in. x
13 in.).
Recommended paper and
print media
When you change the size of paper in the
tray, you will also need to change the setting
for paper size at the same time so your
machine can fit the document or an incoming
fax on the page.
2
Paper Type
Item
Plain Paper
Xerox 4200DP 20 lb
a Press Menu, 1, 2, 2.
Hammermill Laser Print
2
(24 lb=90 g/m )
Paper
2.Paper Size
Recycled Paper No specific brand
recommended
b Press a or b to choose A4, Letter,
Legal, Executive, A5, A5 L, A6, B5,
B6, or Folio.
Labels
Avery laser labels white
#5160
Press OK.
Envelope
No specific brand
recommended
c Press Stop/Exit.
16
Loading paper
Type and size of paper
2
The machine loads paper from the installed
standard paper tray or manual feed slot.
2
(For MFC-7240)
The name for the paper trays in the
printer driver in this Guide are as
follows:
2
Trays
Name
Tray1
Standard Paper Tray
Manual Feed Slot
Manual
Paper capacity of the paper trays
2
Paper size
Paper types
No. of sheets
Standard Paper Tray
Manual Feed Slot
A4, Letter, B5,
Executive, A5, A5 (Long and Recycled paper
Plain paper, Thin paper up to 250
2
[20 lb (80 g/m )]
Edge), A6, B6, Folio
,
Legal
Width: 3 to 8.5 in.
(76.2 to 216 mm)
Plain paper, Thin paper, Single sheet
2
Thick paper,
Bond paper,
[20 lb (80 g/m )]
Length: 4.6 to 16 in.
(116 to 406.4 mm)
Recycled paper,
Envelopes and Labels
1
2
Folio size is 8.5 in. 13 in. (215.9 mm x 330.2 mm)
Legal or Folio size paper is not available in some regions outside the USA and Canada.
17
Chapter 2
Recommended paper specifications
2
The following paper specifications are suitable for this machine.
2
Basis weight
20-24 lb (75-90 g/m )
80-110 m
Thickness
Roughness
Stiffness
Higher than 20 sec.
3
90-150 cm /100
Grain direction
Volume resistivity
Long grain
9
11
10e -10e ohm
9
12
Surface resistivity
10e -10e ohm-cm
CaCO (Neutral)
Filler
3
Ash content
Brightness
Opacity
Below 23 wt%
Higher than 80%
Higher than 85%
Use paper made for plain paper copying.
2
Use paper that is 20 to 24 lb (75 to 90 g/m ).
Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.
This machine can use recycled paper that meets DIN 19309 specifications.
18
Loading paper
Types of paper to avoid
Important
2
Handling and using special
paper
2
Some types of paper may not perform well
or may cause damage to your machine.
The machine is designed to work well with
most types of xerographic and bond paper.
However, some paper variables may have an
effect on print quality or handling reliability.
Always test samples of paper before
2
DO NOT use paper:
• that is highly textured
• that is extremely smooth or shiny
• that is curled or warped
purchasing to ensure desirable performance.
Store paper in its original packaging and keep
it sealed. Keep the paper flat and away from
moisture, direct sunlight and heat.
Some important guidelines when selecting
paper are:
1
DO NOT use inkjet paper because it may
cause a paper jam or damage your
machine.
1
1
A curl of 0.08 in. (2 mm) or greater
may cause jams to occur.
Preprinted paper must use ink that can
withstand the temperature of the
• that is coated or has a chemical finish
• that is damaged, creased or folded
machine’s fusing process 392 degrees
Fahrenheit (200 degrees centigrade).
If you use bond paper, paper having a
rough surface or paper that is wrinkled or
creased, the paper may exhibit degraded
performance.
• that exceeds the recommended weight
specification in this guide
• with tabs and staples
• with letterheads using low temperature
dyes or thermography
• that is multipart or carbonless
• that is designed for inkjet printing
If you use any of the types of paper listed
above, they may damage your machine.
This damage is not covered under any
Brother warranty or service agreement.
19
Chapter 2
• with edges that are not straight or
consistently square
Envelopes
2
Most envelopes designed for laser printers
will be suitable for your machine. However,
some envelopes may have feed and print-
quality problems because of the way they
have been made. A suitable envelope should
have edges with straight, well-creased folds
and the leading edge should not be thicker
than two sheets of paper. The envelope
should lie flat and not be of baggy or flimsy
construction. You should buy quality
envelopes from a supplier who understands
that you will be using the envelopes in a laser
machine.
• with windows, holes, cut-outs or
perforations
• with glue on surface as shown in figure
below
• with double flaps as shown in figure
below
Envelopes can be fed from the manual feed
slot one at a time. We recommend that you
print a test envelope to make sure the print
results are what you want before you print or
purchase a large quantity of envelopes.
Types of envelopes to avoid
2
Important
DO NOT use envelopes:
• with sealing flaps that are not folded
down when purchased
• that are damaged, curled, wrinkled or
an unusual shape
• with sealing flaps as shown in figure
below
• that are extremely shiny or textured
• with clasps, staples, snaps or tie
strings
• with self-adhesive closures
• that are of a baggy construction
• that are not sharply creased
• that are embossed (have raised writing
on them)
• with each side folded as shown in
figure below
• that were previously printed by a laser
machine
• that are pre-printed on the inside
• that cannot be arranged neatly when
stacked
• that are made of paper that weighs
more than the paper weight
specifications for the machine
20
Loading paper
If you use any of the types of envelopes
listed above, they may damage your
machine. This damage may not be
covered under any Brother warranty or
service agreement.
Types of labels to avoid
2
Do not use labels that are damaged, curled,
wrinkled or an unusual shape.
2
Labels
2
The machine will print on most types of labels
designed for use with a laser machine. Labels
should have an adhesive that is acrylic-based
since this material is more stable at the high
temperatures in the fuser unit. Adhesives
should not come in contact with any part of
the machine, because the label stock may
stick to the drum unit or rollers and cause
jams and print quality problems. No adhesive
should be exposed between the labels.
Labels should be arranged so that they cover
the entire length and width of the sheet. Using
labels with spaces may result in labels
peeling off and causing serious jams or print
problems.
Important
• Avoid feeding labels with the carrier sheet
exposed because your machine will be
damaged.
• Label sheets should not exceed the paper
weight specifications described in this
User’s Guide. Labels exceeding this
specification may not feed or print properly
and may cause damage to your machine.
• DO NOT reuse or insert labels that have
previously been used or are missing few
labels on the sheet.
All labels used in this machine must be able
to withstand a temperature of 392 degrees
Fahrenheit (200 degrees centigrade) for a
period of 0.1 seconds.
Do not feed a label sheet through the
machine more than one time.
21
Loading documents
3
3
How to load
documents
Important
• DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paper-
clipped, pasted or taped.
3
You can send a fax, make copies, and scan
• DO NOT use cardboard, newspaper or
fabric.
from the ADF (Automatic Document Feeder).
Note
• To avoid damaging your machine while
using the ADF, DO NOT pull on the
document while it is feeding.
The scan feature is available for
MFC-7240.
Using the automatic
document feeder (ADF)
Note
Make sure documents with correction fluid
or written with ink are completely dry.
3
The ADF can hold up to 20 pages and feeds
each sheet individually. Use standard
How to load documents
3
2
20 lb (80 g/m ) paper and always fan the
pages before putting them in the ADF.
a Unfold the ADF document support (1)
and the ADF document output support
flap (2).
The ADF can hold up to 30 pages, if you
stagger the pages and meet the following
conditions:
1
Temperature: 68° F - 86° F (20° - 30°C)
Humidity: 50% - 70%
Paper: Xerox 4200 or Xerox 4024
(20 lb/Letter)
2
Document Sizes Supported
3
Length: 5.8 to 14 in. (147.3 to 355.6 mm)
Width:
5.8 to 8.5 in. (147.3 to 215.9 mm)
2
Weight:
17 to 24 lb (64 to 90 g/m )
b Fan the pages well.
22
Loading documents
c Stagger the pages of your document
face down top edge first, in the ADF until
the LCD display message changes and
you feel it touch the feed rollers.
1
3
d Adjust the paper guides (1) to fit the
width of your document.
Important
To avoid damaging your machine while
using the ADF, DO NOT pull on the
document while it is feeding.
23
Sending a fax
4
4
d Enter the fax number using the dial pad,
a One Touch key or (Address Book)
How to send a fax
4
The following steps show how to send a fax.
and enter three-digit Speed Dial
number.
a When you want to send a fax, or change
e Press Start.
fax send or receive settings, press the
The machine starts scanning and
sending the document.
(FAX) key to illuminate it in
green.
Note
To cancel, press Stop/Exit.
Canceling a fax in progress
4
Press Stop/Exit to cancel the fax. If you
press Stop/Exit while the machine is dialing
or sending, the LCD will ask you to confirm.
b Place the document face down in the
ADF. (See Using the automatic
Dialing #XXX
1.Clear 2.Exit
c Set the fax resolution or contrast if you
Sending #XXX P01
1.Clear 2.Exit
want to change them.
For more advanced fax sending
operations and settings, see Advanced
User’s Guide: Sending a fax.
Press 1 to cancel the fax.
Broadcast
Delayed Fax
Batch TX
Real Time TX
Polled TX
Overseas Mode
Fax Resolution
Contrast
Coverpg Setup
Coverpage Msg
24
Sending a fax
Transmission Verification
Report
Note
4
• If you choose On+Imageor Off+Image,
the image will only appear on the
Transmission Verification Report if Real
Time Transmission is set to Off. (See
Advanced User’s Guide: Real Time
Transmission.)
You can use the Transmission Verification
Report as proof that you sent a fax. This
report lists the receiving party’s name or fax
number, the time and date of transmission,
duration of transmission, number of pages
sent, and whether or not the transmission
was successful.
• If your transmission is successful, OKwill
appear next to RESULTon the
Transmission Verification Report. If
transmission is not successful, NGwill
appear next to RESULT.
4
There are several settings available for the
Transmission Verification Report:
On: Prints a report after every fax you
send.
On+Image: Prints a report after every fax
you send. A portion of the fax’s first page
appears on the report.
Off: Prints a report if your fax is
unsuccessful due to a transmission error.
Off is the default setting.
Off+Image: Prints a report if your fax is
unsuccessful due to a transmission error.
A portion of the fax’s first page appears on
the report.
a Press Menu, 2, 4, 1.
Report Setting
1.Transmission
b Press a or b to choose On, On+Image,
Offor Off+Image.
Press OK.
c Press Stop/Exit.
25
Receiving a fax
5
5
Receive Modes
5
Note
You can use four sizes of paper for printing faxes: Letter, A4, Legal or Folio.
Choose the correct Receive Mode
5
The correct Receive Mode is determined by the external devices and telephone subscriber services
(Voice Mail, Distinctive Ring, etc.) you will be using on the same line as the Brother machine.
Will you be using a Distinctive Ring number for receiving faxes?
Brother uses the term ‘Distinctive Ring’ but different telephone companies may have other names for this
service such as Custom Ringing, RingMaster, Personalized Ring, Teen Ring, Ident-A-Ring, Ident-A-Call,
Will you be using Voice Mail on the same telephone line as your Brother machine?
If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility
that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. (See
Will you be using a Telephone Answering Device on the same telephone line as your Brother
machine?
Your external telephone answering device (TAD) will automatically answer every call. Voice messages are
stored on the external TAD and fax messages are printed. Choose External TADas your receive mode.
Will you be using your Brother machine on a dedicated fax line?
Your machine automatically answers every call as a fax. Choose Fax Onlyas your receive mode. (See
Will you be using your Brother machine on the same line as your telephone?
Do you want to receive voice calls and faxes automatically?
The Fax/Telreceive mode is used when sharing the Brother machine and your telephone on the
Important Note: You can not receive voice messages on either Voice Mail or an answering
machine when choosing the Fax/Telmode.
Do you expect to receive very few faxes?
Choose Manualas your receive mode. You control the telephone line and must answer every call
26
Receiving a fax
To set the receive mode follow the instructions below:
a Press Menu, 0, 1.
Initial Setup
1.Receive Mode
b Press a or b to choose Fax Only, Fax/Tel, External TADor Manual.
Press OK.
c Press Stop/Exit.
The LCD will display the current receive mode.
5
27
Chapter 5
External TAD
5
Using Receive Modes
5
External TADmode lets an external
answering device manage your incoming
calls. Incoming calls will be handled in the
following ways:
Some receive modes answer automatically
(Fax Onlyand Fax/Tel). You may want to
change the Ring Delay before using these
Faxes will be automatically received.
Fax Only
5
Voice callers can record a message on the
external TAD.
Fax Onlymode will automatically answer
every call as a fax.
(For more information, see Connecting an
Fax/Tel
5
Fax/Telmode helps you automatically
manage incoming calls, by recognizing
whether they are fax or voice calls and
handling them in one of the following ways:
Faxes will be automatically received.
Voice calls will start the F/T ring to tell you
to pick up the line. The F/T ring is a fast
double-ring made by your machine.
Manual
5
Manualmode turns off all automatic
answering functions unless you are using the
Distinctive Ring Receive feature.
To receive a fax in Manual mode lift the
machine’s handset or press Hook/Hold.
When you hear fax tones (short repeating
beeps), press Start to receive a fax. You can
also use the Easy Receive feature to receive
faxes by lifting a handset on the same line as
the machine.
28
Receiving a fax
F/T Ring Time
(Fax/Tel mode only)
Receive Modes
settings
5
5
When somebody calls your machine, you and
your caller will hear the normal telephone ring
sound. The number of rings is set by the Ring
Delay setting.
Ring Delay
5
The Ring Delay setting sets the number of
times the machine rings before it answers in
Fax Onlyand Fax/Telmodes.
If the call is a fax, then your machine will
receive it; however, if it is a voice call the
machine will sound the F/T ring (a fast
double-ring) for the time you have set in the
F/T Ring Time setting. If you hear the F/T ring
it means that you have a voice caller on the
line.
If you have external or extension telephones
on the same line as the machine, keep the
Ring Delay setting of 4. (See Easy Receive
5
Because the F/T ring is made by the machine,
extension and external telephones will not
ring; however, you can still answer the call on
any telephone. (For more information, see
a Make sure you are in FAX mode
b Press Menu, 2, 1, 1.
.
Setup Receive
1.Ring Delay
a Make sure you are in FAX mode
b Press Menu, 2, 1, 2.
.
c Press a or b to choose 00, 01, 02, 03or
04for how many times the line rings
before the machine answers.
Press OK.
Setup Receive
2.F/T Ring Time
Note
c Press a or b to choose how long the
machine will ring to alert you that you
have a voice call (20, 30, 40 or
70 seconds).
If you choose 00, the machine will answer
immediately and the line will not ring at all.
Press OK.
d Press Stop/Exit.
d Press Stop/Exit.
29
Chapter 5
Easy Receive
5
If Easy Receive is On:
5
The machine can receive a fax automatically,
even if you answer the call. When you see
Receivingon the LCD or hear a click on the
phone line through the handset you are
using, just replace the handset. Your
machine will do the rest.
If Easy Receive is Semi:
5
The machine will only receive a fax call
automatically if you answered it using the
machine’s handset.
If you answered at an extension telephone,
If Easy Receive is Off:
5
If you are at the machine and answer a fax
call first by lifting the machine’s handset,
press Start to receive.
If you answered at an extension telephone
press l51.
Note
• If this feature is set to On, but your
machine does not connect a fax call when
you lift an extension telephone handset,
press the fax receive code l51.
• If you send faxes from a computer on the
same telephone line and the machine
intercepts them, set Easy Receive to Off.
a Make sure you are in FAX mode
b Press Menu, 2, 1, 3.
.
Setup Receive
3.Easy Receive
c Press a or b to choose On, Semior Off.
Press OK.
d Press Stop/Exit.
30
Using PC-FAX (For MFC-7240)
6
6
d Press a or b to choose Onor Off.
Note
(FAX-2940 only)
You can download PC-FAX Send
software from the Brother Solutions
Center at http://solutions.brother.com/.
Backup Print
Off
Press OK.
e Press Stop/Exit.
Important
PC-Fax Receive
(For Windows only)
If you choose Backup Print On, the
machine will also print the fax at your
machine so you will have a copy. This is a
safety feature in case if there is a power
failure before the fax is forwarded or a
problem at the receiving machine.
®
6
If you turn on the PC-Fax Receive feature
your machine will store received faxes in
memory and send them to your PC
automatically. You can then use your PC to
view and store these faxes.
6
The faxes stored in the machine’s memory
will be deleted.
Even if you have turned off your PC (at night
or the weekend, for example), your machine
will receive and store your faxes in its
memory. The LCD will show the number of
stored faxes received, for example: PC Fax
Msg:001.
Note
• Before you can set up PC-Fax Receive
you must install the MFL-Pro Suite
software on your PC. Make sure your PC
is connected and turned on. (For details,
see Software User’s Guide: PC-FAX
receiving.)
When you start your PC and the PC-Fax
Receiving software runs, your machine
transfers your faxes to your PC automatically.
• If your machine has a problem and is
unable to print faxes in memory, you can
use this setting to transfer your faxes to a
PC. (For details, see Transferring your
To transfer the received faxes to your PC you
must have the PC-FAX Receiving software
running on your PC. (For details, see
Software User’s Guide: PC-FAX receiving.)
a Press Menu, 2, 5, 1.
• PC-Fax Receive is not supported in Mac
OS.
b Press a or b to choose PC Fax
Receive.
Press OK.
c The LCD shows a reminder to start the
PC-FAX Receive program on your
computer. If you have started the PC-
FAX Receive program, press OK. If you
have not started the PC-FAX Receive
program, see Software User’s Guide:
PC-FAX receiving.
31
Chapter 6
PC-Fax Send
6
The Brother PC-FAX feature lets you use
your PC to send a document from an
application as a standard fax. You can send a
file created in any application on your PC as
a PC-FAX. You can even attach a cover
page. For details, See Software User’s
Guide: PC-FAX sending.
How to send a PC-FAX:
6
Contact your application vendor if you need
more support.
a From your application select File, and
then Print.
The Print dialog box will be displayed.
(The steps may vary depending on your
application.)
b Select the Brother PC-FAX.
c Click Print.
The Brother PC FAX sending dialog will
be displayed.
d Enter the recipient’s fax number using
your computer keyboard or by clicking
the numeric keypad of the Brother PC-
FAX sending dialog. You can also select
a stored number from the Brother PC-
FAX Address Book.
e Click Start.
Your document will be sent to the
Brother machine and then faxed to the
recipient.
32
Telephone services and external
devices
7
7
Voice operations
7
Telephone line
services
7
Voice calls can be made with the handset by
using the dial pad, One Touch key, or
(Address Book) and enter the three-digit
Speed Dial number.
Voice Mail
7
If you have Voice Mail on the same telephone
line as your Brother machine, Voice Mail and
the Brother machine will conflict with each
other when receiving incoming calls.
Making a telephone call
7
a Pick up the handset.
For example, if your Voice Mail is set to
answer after 4 rings and your Brother
machine is set to answer after 2 rings, then
your Brother machine will answer first. This
will prevent callers from being able to leave a
message in your Voice Mail.
b When you hear the dial tone, enter a
number using the dial pad, One Touch
key, or
(Address Book) and enter
7
the three-digit Speed Dial number.
Similarly, if your Brother machine is set to
answer after 4 rings and your Voice Mail is set
to answer after 2 rings, then your Voice Mail
will answer first. This will prevent your Brother
machine from being able to receive an
incoming fax, since Voice Mail cannot
transfer the incoming fax back to the Brother
machine.
c Replace the handset to hang up.
Hold
7
a Press Hook/Hold to put a call on Hold.
You can replace the handset without
disconnecting the call.
b Pick up the machine’s handset to
release the call from Hold.
Note
You can pick up an extension telephone
and continue speaking without releasing
the call from Hold on the machine.
33
Chapter 7
To avoid conflicts between your Brother
machine and your Voice Mail service, do one
of the following:
Distinctive Ring
7
Distinctive Ring is a function of your Brother
machine that allows a person with one line to
receive fax and voice calls through two
different phone numbers on that one line.
Brother uses the term ‘Distinctive Ring’, but
telephone companies market the service
under a variety of names, such as Smart
Ring, Ring Master or Ident-a-Ring. This
service establishes a second telephone
number on the same line as your existing
telephone number, and each number has its
own ring pattern. Typically, the original
number rings with the standard ring pattern
and is used for receiving voice calls, and the
second number rings with a different ring
pattern and is used for receiving faxes.
Get the Distinctive Ring service from your
telephone company. Distinctive Ring is a
feature of your Brother machine that allows a
person with one line to receive fax and voice
calls through two different telephone
numbers on that one line. Brother uses the
term ‘Distinctive Ring’, but telephone
companies market the service under a variety
of names, such as Custom Ringing,
Personalized Ring, Smart Ring, RingMaster,
Ident-A-Ring, Ident-A-Call, Data Ident-A-Call,
Teen Ring, and SimpleBiz Fax & Alternate
Number Ringing. This service establishes a
second telephone number on the same line
as your existing telephone number, and each
number has its own ring pattern. Typically,
the original number rings with the standard
ring pattern and is used for receiving voice
calls, and the second number rings with a
different ring pattern and is used for receiving
Note
• You must pay for your telephone
company’s Distinctive Ring service before
you program the machine to work with it.
• Please call your telephone company for
availability and rates.
OR
Set your Brother machine’s Receive Mode to
“Manual”. Manual Mode requires that you
answer every incoming call if you want to be
able to receive a fax. If the incoming call is a
telephone call, then complete the call as you
normally would. If you hear fax sending tones
you must transfer the call to the Brother
machine. (See Using external and extension
and voice calls will go to your Voice Mail. (To
set the machine in MANUALMode, see
What does your telephone company’s
‘Distinctive Ring’ do?
7
Your telephone company’s Distinctive Ring
service allows you to have more than one
number on the same telephone line. If you
need more than one telephone number, it
is cheaper than paying for an extra line.
Each telephone number has its own
Distinctive Ring pattern, so you will know
which telephone number is ringing. This is
one way you can have a separate telephone
number for your machine.
Note
Please call your telephone company for
availability and rates.
34
Telephone services and external devices
What does Brother’s ‘Distinctive Ring’
do?
Before you choose the ring pattern to
register
7
7
The Brother machine has a Distinctive Ring
feature that allows you to use your machine to
take full advantage of the telephone
company’s Distinctive Ring service. The new
telephone number on your line can just
receive faxes.
You can only register one Distinctive Ring
pattern with the machine. Some ring patterns
cannot be registered. The ring patterns below
are supported by your Brother machine.
Register the one your telephone company
gives you.
Note
Ring
Rings
Pattern
You must pay for your telephone
company’s Distinctive Ring service before
you program the machine to work with it.
1
2
3
4
short-short or
long-long
short-long-short
Do you have Voice Mail?
7
short-short-long
If you have Voice Mail on the telephone line
that you will install your new machine on,
there is a strong possibility that Voice Mail
and the machine will conflict with each other
while receiving incoming calls. However, the
Distinctive Ring feature allows you to use
more than one number on your line, so
both Voice Mail and the machine can work
together without any problems. If each one
has a separate telephone number, neither will
interfere with the other’s operations.
very long
(normal pattern)
7
Note
• Ring Pattern #1 is often called Short-Short
and is the most commonly used.
• If the ring pattern you received is not on
this chart, please call your telephone
company and ask for one that is
shown.
If you decide to get the Distinctive Ring
service from the telephone company, you will
need to follow the directions below to
‘register’ the new Distinctive Ring pattern
they give you. This is so your machine can
recognize its incoming calls.
The machine will only answer calls to its
registered number.
The first two rings are silent on the
machine. This is because the fax must
<<listen>> to the ring pattern (to compare
it to the pattern that was ‘registered’).
(Other telephones on the same line will
ring.)
Note
You can change or cancel the Distinctive
Ring pattern at any time. You can switch it
off temporarily, and turn it back on later.
When you get a new fax number, make
sure you reset this feature.
If you program the machine properly, it will
recognize the registered ring pattern of the
‘fax number’ within 2 ring patterns and
then answer with a fax tone. When the
‘voice number’ is called, the machine will
not answer.
35
Chapter 7
Registering the Distinctive Ring
pattern Very important!
Turning off Distinctive Ring
7
7
a Press Menu, 2, 0, 2.
After you have set the Distinctive Ring feature
to On, your Distinctive Ring number will
receive faxes automatically. The receive
mode is automatically set to the D/R mode
and the screen will show D/Ras the Receive
Mode. You cannot change it to another
receive mode while Distinctive Ring is set to
On. This ensures the Brother machine will
only answer the Distinctive Ring number and
not interfere when your main telephone
number is called.
Miscellaneous
2.Distinctive
b Press a or b to choose Off.
Press OK.
c Press Stop/Exit.
Note
If you do not want to receive faxes on your
Distinctive Ring number, you can turn off
Distinctive Ring. The machine will stay in
Manualreceive mode so you will need to
set the Receive Mode again. (See Choose
a Press Menu, 2, 0, 2.
Miscellaneous
2.Distinctive
b Press a or b to choose Set.
c Press OK.
d Press a or b to choose the number of the
pre-stored ring pattern you want to use.
Press OK.
(You will hear each pattern as you scroll
through the four patterns. Make sure
you choose the pattern that the
telephone company gave you.)
e Press Stop/Exit.
Distinctive Ring is now set to On.
36
Telephone services and external devices
Connecting an external
TAD (telephone
answering device)
Note
If you have problems receiving faxes,
reduce the ring delay setting on your
external TAD.
7
You can connect an external Telephone
Answering Device (TAD) to the same line as
your machine. When the TAD answers a call,
your machine will “listen” for the CNG (fax
calling) tones sent by a sending fax machine.
If it hears them it will take over the call and
receive the fax. If it does not hear them, it will
let your TAD take a voice message and the
display will show Ext. Tel in Use.
Connections
7
The external TAD must be plugged into the
back of the machine, into the jack labeled
EXT. Your machine cannot work properly if
you plug the TAD into a wall jack (unless you
are using Distinctive Ring).
a Plug the telephone line cord from the
telephone wall jack into the back of the
machine, in the jack labeled LINE.
The external TAD must answer within four
rings (we recommend you set it to two rings).
This is because your machine cannot hear
the CNG tones until the external TAD has
picked up the call. The sending machine will
send CNG tones for only eight to ten seconds
longer. We do not recommend using the toll
saver feature on your external TAD if it needs
more than four rings to activate it.
b Plug the telephone line cord from your
external TAD into the back of the
machine, in the jack labeled EXT. (Make
sure this cord is connected to the TAD at
the TAD’s telephone line jack, and not
its handset jack.)
7
Unless you are using Distinctive Ring, the
TAD must be connected to the EXT. jack of
the machine.
c Set your external TAD to four rings or
less. (The machine’s Ring Delay setting
does not apply.)
Before you connect an external TAD
(telephone answering device), remove the
protective cap (2) from the EXT. jack on the
machine.
d Record the outgoing message on your
external TAD.
e Set the TAD to answer calls.
f Set the Receive Mode to External
1
1
2
1
2
TAD
Protective Cap
37
Chapter 7
Recording an outgoing
message (OGM)
External and extension
telephones
7
7
a Record 5 seconds of silence at the
Connecting an external or
extension telephone
beginning of your message. This allows
your machine time to listen for fax tones.
7
b Limit your speaking to 20 seconds.
You can connect a separate telephone
directly to your machine as shown in the
diagram below.
c End your 20-second message by giving
your Fax Receive Code for people
sending manual faxes. For example:
“After the beep, leave a message or
press l51 and Start to send a fax.”
Connect the telephone line cord to the jack
labeled EXT.
Before you connect an external telephone,
remove the protective cap (3) from the EXT.
jack on the machine.
Note
We recommend beginning your OGM with
an initial 5 second silence because the
machine cannot hear fax tones over a loud
voice. You may try leaving out this pause,
but if your machine has trouble receiving,
then you should re-record the OGM to
include it.
1
2
3
Multi-line connections (PBX)
7
We suggest you ask the company who
installed your PBX to connect your machine.
If you have a multi line system we suggest
you ask the installer to connect the unit to the
last line on the system. This prevents the
machine being activated each time the
system receives telephone calls. If all
incoming calls will be answered by a
1
2
3
Extension telephone
External telephone
Protective Cap
When you are using an external telephone,
the LCD shows Ext. Tel in Use.
switchboard operator we recommend that
you set the Receive Mode to Manual.
We cannot guarantee that your machine will
operate properly under all circumstances
when connected to a PBX. Any difficulties
with sending or receiving faxes should be
reported first to the company who handles
your PBX.
38
Telephone services and external devices
Using external and extension
telephones
Using a non-Brother cordless
external handset
7
7
If your non-Brother cordless telephone is
connected to the EXT. jack of the machine
carry the cordless handset elsewhere, it is
Using extension telephones
7
If you answer a fax call at an extension
telephone, you can make your machine
receive the fax by pressing the Fax Receive
Code l51.
easier to answer calls during the Ring Delay.
If you let the machine answer first, press
Hook/Hold and then replace the cordless
handset. Press Hook/Hold again so you can
transfer the call to the cordless handset.
If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at an extension telephone by
pressing the Telephone Answer Code #51.
Using Remote Codes
7
Using an external telephone
(Connected to the EXT. jack of the
machine)
Fax Receive Code
7
7
7
If you answer a fax call on an extension
telephone, you can tell your machine to
receive it by pressing the Fax Receive
Code l51. Wait for the chirping sounds then
replace the handset. (See Easy Receive
If you answer a fax call at the external
telephone connected to the EXT jack of the
machine, you can make the machine receive
the fax by pressing Hook/Hold and then
Start.
If you answer a fax call at the external
telephone, you can make the machine
receive the fax by pressing Hook/Hold and
then Start.
If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at the machine by lifting the
machine’s handset.
If you answer a fax call at the machine, you
can make the machine receive the fax by
pressing Start.
If you answer a call and no one is on
the line:
7
You should assume that you’re receiving a
manual fax.
Telephone Answer Code
7
If you receive a voice call and the machine is
in F/T mode, it will start to sound the F/T
(pseudo/double-ring) after the initial ring
delay. If you pick up the call on an extension
telephone you can turn the F/T ring off by
pressing #51 (make sure you press this
between the rings).
Press l51 and wait for the chirp or until the
LCD shows Receiving, and then hang up.
Note
You can also use the Easy Receive
feature to make your machine
automatically take the call. (See Easy
If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at the machine by lifting the
machine’s handset.
39
Chapter 7
Changing the Remote Codes
7
The preset Fax Receive Code is l51. The
preset Telephone Answer Code is #51. If you
are always disconnected when accessing
your External TAD, try changing the
three-digit remote codes, for example ###
and 999.
a Make sure you are in FAX mode
b Press Menu, 2, 1, 4.
.
Setup Receive
4.Remote Codes
c Press a or b to choose On(or Off).
Press OK.
Fax Receive Code.
Press OK.
e Enter the new Telephone Answer Code.
Press OK.
f Press Stop/Exit.
40
Dialing and storing numbers
8
8
Speed Dialing
8
How to dial
8
You can dial in any of the following ways.
Press
(Address Book) and enter the
three-digit Speed Dial number. (See Storing
Manual dialing
8
Use the dial pad to enter all the digits of the
telephone or fax number.
Three-digit number
Note
8
If the LCD shows Register Now?when
you enter a One Touch or a Speed Dial
number, it means that a number is not
stored there.
One Touch dialing
8
Press the One Touch key that stores the
number you want to call. (See Storing
To dial One Touch numbers 12 to 22, hold
down Shift as you press the One Touch key.
41
Chapter 8
Search
8
Storing numbers
8
You can search alphabetically for names you
have stored in the One Touch and Speed Dial
memories. (See Storing One Touch Dial
You can set up your machine to do the
following types of easy dialing: One Touch,
Speed Dial and Groups for Broadcasting
faxes. When you dial a quick dial number, the
LCD shows the name, if you stored it, or the
number.
a Press
(Address Book) twice.
If you lose electrical power, the quick dial
numbers stored in the memory will not be lost.
b Press the dial pad key for the first few
letters of the name. (See Entering text
Storing a pause
8
Press OK.
Press Redial/Pause to insert a 3.5-second
pause between numbers. You can press
Redial/Pause as many times as needed to
increase the length of the pause.
c Press a or b to scroll until you find the
name you are looking for.
Press OK.
d Press Start.
Note
• If you do not enter a letter and press OK in
Press a or b to scroll until you find the
name you are looking for.
• If the LCD shows No Contact Found
when you enter the first few letters of the
name, it means that a name for the letter
is not stored.
Fax redial
8
If you are sending a fax automatically and the
line is busy, the machine will automatically
redial one time after five minutes.
If you are sending a fax manually and the line
is busy, press Redial/Pause, wait for the
other fax machine to answer, and then press
Start to try again. If you want to make a
second call to the last number dialed, you can
save time by pressing Redial/Pause and
Start.
Redial/Pause only works if you dialed from
the control panel.
42
Dialing and storing numbers
Storing One Touch Dial
numbers
Storing Speed Dial numbers
8
8
You can store your frequently used numbers
as Speed Dial numbers, so that when you dial
you will only have to press a few keys
Your machine has 11 One Touch keys where
you can store 22 fax or telephone numbers
for automatic dialing. To access numbers 12
to 22, hold down Shift as you press the One
Touch key.
(
(Address Book), the three-digit Speed
Dial number and Start). The machine can
store 200 Speed Dial numbers (001 - 200).
a Press
(Address Book) and enter a
three-digit Speed Dial location number
(001-200). If a number is not stored
there, the LCD shows Register Now?
Press 1 to choose Yes.
a Press the One Touch key where you
want to store the number.
b Enter the telephone or fax number (up to
20 characters).
If a number is not stored there, the LCD
shows Register Now?Press 1 to
choose Yes.
Press OK.
c Do one of the following:
Enter the name using the dial pad
(up to 15 characters). See Entering
b Enter the telephone or fax number (up to
20 characters).
8
Press OK.
Press OK.
c Choose one of the following:
Press OK to store the number
Enter the name using the dial pad
(up to 15 characters). See Entering
without a name.
d To store another Speed Dial number, go
Press OK.
Press OK to store the number
without a name.
d To store another One Touch number, go
43
Chapter 8
Changing One Touch and
Speed Dial numbers
Deleting One Touch and
Speed Dial numbers
8
8
If you try to change a One Touch or Speed
Dial number, the LCD will show the name or
number already stored there. If the One
Touch or Speed Dial number you are trying to
change has a scheduled job or has been set
to a fax forwarding number, the LCD will ask
you if you want to change the name or
number.
If you try to delete a One Touch or Speed Dial
number, the LCD will show the name or
number already stored there. If the One
Touch or Speed Dial number you are trying to
delete has a scheduled job or has been set to
a fax forwarding number, the LCD will ask you
if you want to change the name or number.
a Do one of the following:
a Do one of the following:
To delete a stored One Touch
number, press Menu, 2, 3, 1.
To change a stored One Touch
number, press Menu, 2, 3, 1.
Address Book
1.One Touch Dial
Address Book
1.One Touch Dial
Press the One Touch key you want
to delete.
Press the One Touch key you want
to change.
To delete a stored Speed Dial
number, press Menu, 2, 3, 2.
To change a stored Speed Dial
number, press Menu, 2, 3, 2.
Address Book
2.Speed Dial
Address Book
2.Speed Dial
Enter the Speed Dial number you
Enter the Speed Dial number you
want to delete then press OK.
want to change, then press OK.
b To delete the stored data, press 2.
b Do one of the following:
#005:MIKE
1.Change 2.Clear
To change the stored data, press 1.
c Do one of the following:
To exit without making a change,
press Stop/Exit.
To confirm to delete the stored data,
press 1.
#005:MIKE
1.Change 2.Clear
To exit without deleting the stored
data, press 2.
c Edit the number and name by the
following the instruction. When you are
finished editing, press OK.
Erase This Data?
1.Yes 2.No
d Press Stop/Exit.
To edit the stored name or number,
press d or c to position the cursor
under the character you want to
change and press Clear. Then enter
the correct character.
d Press Stop/Exit.
44
Making copies
9
9
Copy settings
9
How to copy
9
Press the temporary COPY key Options.
The following steps show the basic copy
operation. For details about each option, see
Advanced User’s Guide on the CD-ROM.
For details about changing the following copy
settings and how to make two-sided copies,
see Advanced User’s Guide: Copy settings.
a When you want to make a copy, press
You can change the following copy settings:
Quality
(COPY) to illuminate it in green.
Make sure you are in COPY mode.
Stack/Sort
Brightness
Contrast
Enlarge/Reduce
Page Layout
Manual Duplex (2-sided)
The LCD shows:
9
Stack Copies:01
100%
□□■□□
Auto
Note
The default setting is FAX mode. You can
change the amount of time that the
machine stays in COPY mode after the
last copy operation. (See Advanced
User’s Guide: Mode Timer.)
b Place the document face down in the
ADF. (See Using the automatic
c Press Start.
Stop copying
9
To stop copying, press Stop/Exit.
45
How to print from your computer
(For MFC-7240)
10
10
e Click OK.
Note
(For FAX-2840 and FAX-2940)
You can download the printer driver from
the Brother Solutions Center at
http://solutions.brother.com/.
f Click Print to begin printing.
Printing a document
10
The machine can receive data from your
computer and print it. To print from a
computer, install the printer driver. (See
Software User’s Guide: Printing for
®
Windows or Printing and Faxing for
Macintosh in Software User’s Guide for
details about the print settings.)
a Install the Brother printer driver from the
Installer CD-ROM. (See Quick Setup
Guide.)
b From your application, choose the Print
command.
c Choose the name of your machine in the
Print dialog box and click Properties
(or Preferences, depending on your
operating system).
d Choose the settings you want in the
Properties (or Preferences) dialog
box.
Paper Size
Orientation
Copies
Media Type
Resolution
Print Settings
Multiple Page
Duplex/Booklet
Paper Source
46
How to scan to a computer
(MFC-7240 only)
11
11
Before scanning
11
To use the machine as a scanner, install a scanner driver.
Install the scanner drivers from the Installer CD-ROM. (See Quick Setup Guide: Install MFL-Pro
Suite.)
Note
(For FAX-2940)
You can download the scanner driver without the Brother ControlCenter from the Brother
Solutions Center at http://solutions.brother.com/.
Please note that FAX-2940 does not support the scanning function for Mac OS X 10.5.8 users.
Scanning a document as a PDF file using
ControlCenter4 (Windows )
®
11
(For detailed information, see Software User’s Guide: Scanning.)
Note
The screens on your PC may vary depending on your model.
ControlCenter4 is a software utility that lets you quickly and easily access the applications you use
most often. Using ControlCenter4 eliminates the need to manually launch specific applications.
You can use ControlCenter4 on your computer.
11
b Open ControlCenter4 by clicking Start/All Programs/Brother/XXX-XXXX (where XXX-
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
47
Chapter 11
c If the ControlCenter4 Mode screen appears, choose the Advanced Mode and then click OK.
d Make sure the machine you want to use is selected from the Model pull-down list.
e Set the scanning configuration.
Click Configuration, and then select Button settings, Scan and File.
48
How to scan to a computer (MFC-7240 only)
The configuration dialog box appears. You can change the default settings.
1
2
3
4
5
1 Choose PDF (*.pdf) from the File Type pull-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
Browse button.
4 You can choose a scanning resolution from the Resolution pull-down list.
5 You can choose the document size from the pull-down list.
11
f Click OK.
49
Chapter 11
g Click File.
The machine starts the scanning process. The folder where the scanned data is saved will
open automatically.
50
How to scan to a computer (MFC-7240 only)
How to change the SCAN key settings for PDF
scanning
11
®
You can change your machine’s SCAN key settings using ControlCenter4 (Windows ).
a Open ControlCenter4 by clicking Start/All Programs/Brother/XXX-XXXX (where XXX-
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
b Make sure the machine you want to use is selected from the Model pull-down list.
c Click the Device Settings tab.
d Click Device Scan Settings.
11
51
Chapter 11
e Choose the File tab. You can change the default settings.
1
2
3
4
5
1 Choose PDF (*.pdf) from the File Type pull-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
Browse button.
4 You can choose a scanning resolution from the Resolution pull-down list.
5 You can choose the document size from the pull-down list.
f Click OK.
52
How to scan to a computer (MFC-7240 only)
How to scan a document as a PDF file using the
SCAN key
11
b Press
(SCAN).
c Press a or b to choose Scan to PC.
Press OK.
d Press a or b to choose File.
Press OK.
e Press Start.
The machine starts the scanning process.
Note
The following scan modes are available:
Scan to:
• Image(Scan to PC)
• OCR(Scan to PC)
• E-mail(Scan to PC)
• File(Scan to PC)
11
53
Routine maintenance
A
A
Replacing the consumable items
A
The machine will indicate when it is time to replace the consumable items. (See Replacing the
Toner cartridge
Drum unit
Order No. DR-420
Order No. TN-420, TN-450
Note
consumable items to the Brother collection program. If you choose not to return your used
consumable, please discard the used consumable according to local regulations, keeping it
separate from domestic waste. If you have questions, call your local waste disposal office.
• We recommend placing used consumable items on a piece of paper to prevent accidentally
spilling or scattering the material inside.
• If you use paper that is not a direct equivalent for the recommended paper, the life of
consumable items and machine parts may be reduced.
• The projected life of the toner cartridge is based on ISO/IEC 19752. Frequency of replacement
will vary depending on the complexity of printed pages, percentage of coverage and type of
media used.
54
Routine maintenance
Toner Low
A
Replacing the toner cartridge
A
Toner Low
Order Number: For the order numbers of
toner cartridges, see Replacing the
If the LCD shows Toner Low, buy a new
toner cartridge and have it ready before you
get a Replace Tonermessage.
The Standard toner cartridge can print
approximately 1,200 pages . The High Yield
toner cartridge can print approximately 2,600
Replace Toner
A
pages . Actual page count will vary
depending on your average type of
document. When a toner cartridge is running
low, the LCD shows Toner Low.
When the following message appears on the
LCD, you need to replace the toner cartridge:
Replace Toner
The toner cartridge that comes supplied with
the machine will need to be replaced after
approximately 700 pages for FAX-2840 and
The machine will stop printing until you
replace the toner cartridge. A new genuine
Brother toner cartridge will reset the Replace
Toner mode.
MFC-7240; or 1,200 pages for FAX-2940 .
1
Approx. cartridge yield is declared in accordance
with ISO/IEC 19752.
Note
Note
To force the machine to continue printing
after the LCD shows Replace Toner,
set the machine to Continue mode (Menu,
1, 7, and choose Continue). The
machine will continue printing until the
LCD shows Toner Ended. (For details
about the Toner settings, see Advanced
User’s Guide: Toner Settings.)
• It is a good idea to keep a new toner
cartridge ready for use when you see the
Toner Lowwarning.
• To ensure high quality printing, we
recommend that you use only Genuine
Brother Brand toner cartridges. When you
want to buy toner cartridges, please call
Brother Customer Service.
• (For MFC-7240)
Toner Ended
A
If you print graphics, bold text, charts,
Web pages with borders, and other types
of printouts that consist of more than
simple text, the amount of toner used will
increase.
When the following message appears on the
LCD, you need to replace the toner cartridge:
A
Toner Ended
• We recommend that you clean the
machine when you replace the toner
cartridge. See Advanced User’s Guide:
Cleaning the machine.
The machine stops printing until you replace
the toner cartridge with a new one. (See
• If you change the print density setting for
lighter or darker printing, the amount of
toner used will change.
• Wait to unpack the toner cartridge until
immediately before you put it into the
machine.
55
Replacing the toner cartridge
A
a Open the front cover, and then leave the
machine turned on for 10 minutes for the
internal fan to cool the internal parts of
the machine that are extremely hot.
WARNING
b Take out the drum unit and toner
cartridge assembly.
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
Important
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat, level, stable surface with a sheet of
disposable paper or cloth underneath it in
case you accidentally spill or scatter toner.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
• To prevent damage to the machine
caused by static electricity, DO NOT touch
the electrodes shown in the illustration.
56
Routine maintenance
DO NOT use flammable substances, any
type of spray, or an organic solvent/liquid
containing alcohol or ammonia to clean the
inside or outside of the machine. Doing so
could cause a fire. Instead, use only a dry,
lint-free cloth.
(See Product Safety Guide: To use the
product safely.)
c Push down the green lock lever and take
the toner cartridge out of the drum unit.
Be careful not to inhale toner.
A
WARNING
DO NOT put a toner cartridge or a toner
cartridge and drum unit assembly into a fire.
It could explode, resulting in injuries.
57
d Unpack the new toner cartridge. Hold
the cartridge level with both hands and
gently shake it from side to side several
times to spread the toner evenly inside
the cartridge.
Important
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
Important
• Wait to unpack the new toner cartridge
until immediately before you put it in the
machine. If a toner cartridge is left
unpacked for a long time, the toner life will
be shortened.
• If an unpacked drum unit is put in direct
sunlight or room light, the unit may be
damaged.
• Brother strongly recommends that you
DO NOT refill the toner cartridge provided
with your machine. We also strongly
recommend that you continue to use only
Genuine Brother Brand replacement toner
cartridges. Use or attempted use of third
party toner and/or cartridges in the Brother
machine may cause damage to the
machine and/or may result in
Note
• Be sure to seal up the toner cartridge
tightly in a suitable bag so that toner
powder does not spill out of the cartridge.
unsatisfactory print quality. In addition,
use of third party toner and /or cartridges
may trigger incorrect status messages,
cause the printer to stop prematurely or
otherwise malfunction. Our limited
warranty coverage does not apply to any
problem that is caused by the use of
third-party toner and/or cartridges. To
protect your investment and obtain
premium performance from the Brother
machine, we strongly recommend the use
of Genuine Brother Supplies.
index.html for instructions on how to return
your used consumable items to the
Brother collection program. If you choose
not to return your used consumable,
please discard the used consumable
according to local regulations, keeping it
separate from domestic waste. If you have
questions, call your local waste disposal
office.
58
Routine maintenance
e Pull off the protective cover.
f Put the new toner cartridge firmly into
the drum unit until you hear it lock into
place. If you put it in properly, the green
lock lever will lift automatically.
Important
Put the toner cartridge in the drum unit
immediately after you have removed the
protective cover. To prevent any
degradation to the print quality, DO NOT
touch the shaded parts shown in the
illustration.
A
Note
Make sure that you put in the toner
cartridge properly or it may separate from
the drum unit.
59
g Clean the corona wire inside the drum
unit by gently sliding the green tab from
left to right and right to left several times.
Note
After replacing the toner cartridge, DO
NOT turn off the machine’s power switch
or open the front cover until the LCD
clears the Please Waitmessage and
returns to Ready mode.
Cleaning the corona wire
A
If you have print quality problems, clean the
corona wire as follows:
a Open the front cover, and then leave the
machine turned on for 10 minutes for the
internal fan to cool the internal parts of
the machine that are extremely hot.
1
Note
Be sure to return the tab to the home
position (a) (1). If you do not, printed
pages may have a vertical stripe.
WARNING
h Put the drum unit and toner cartridge
assembly back into the machine. Close
the front cover.
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
60
Routine maintenance
• To prevent damage to the machine
caused by static electricity, DO NOT touch
the electrodes shown in the illustration.
c Clean the corona wire inside the drum
unit by gently sliding the green tab from
left to right and right to left several times.
b Slowly take out the drum unit and toner
cartridge assembly.
1
A
Important
• We recommend that you place the drum
unit and toner cartridge assembly on a
clean, flat surface with a sheet of
Note
Be sure to return the tab to the home
position (a) (1). If you do not, printed
pages may have a vertical stripe.
disposable paper or cloth underneath it in
case you accidentally spill or scatter toner.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
61
d Put the drum unit and toner cartridge
assembly back into the machine. Close
the front cover.
• Printing with a non-Brother drum unit may
reduce not only the print quality but also
the quality and life of the machine itself.
Warranty coverage does not apply to
problems caused by the use of a
non-Brother drum unit.
Drum Error
A
A
A
Drum Error
The corona wire has become dirty. Clean the
corona wire in the drum unit. (See Cleaning
If you cleaned the corona wire and Drum
Errorwas not cleared, replace the drum unit
with a new one.
Replacing the drum unit
A
Replace Drum
Order No. DR-420
Replace Drum
A new drum unit can print approximately
12,000 Letter or A4 size single-sided pages.
Please replace the drum unit with a new one.
We recommend a genuine Brother drum unit
be installed at this time.
Note
• There are many factors that determine the
actual drum life, such as the temperature,
humidity, type of paper, type of toner used
and so on. Under ideal conditions, the
average drum life is estimated at
After replacement, reset the drum counter by
following the instructions included with the
new drum unit.
Drum Stop
approximately 12,000 pages. The actual
number of pages that your drum will print
may be significantly less than this
Drum Stop
estimate. Because we have no control
over the many factors that determine the
actual drum life, we cannot guarantee a
minimum number of pages that will be
printed by your drum.
We cannot guarantee the print quality. Please
replace the drum unit with a new one. We
recommend a genuine Brother drum unit be
installed at this time.
• For best performance, use only genuine
Brother toner. The machine should be
used only in a clean, dust-free
After replacement, reset the drum counter by
following the instructions included with the
new drum unit.
environment with adequate ventilation.
62
Routine maintenance
Replacing the drum unit
Important
A
• While removing the drum unit, handle it
carefully because it may contain toner. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
• Every time you replace the drum unit,
clean the inside of the machine. (See
Advanced User’s Guide: Cleaning the
machine.)
• Wait to unpack the new drum unit until
immediately before you put it in the
machine. Exposure to direct sunlight or
room light may damage the drum unit.
a Open the front cover, and then leave the
machine turned on for 10 minutes for the
internal fan to cool the internal parts of
the machine that are extremely hot.
b Take out the drum unit and toner
cartridge assembly.
WARNING
HOT SURFACE
A
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
63
Important
WARNING
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat, level, stable surface with a sheet of
disposable paper or cloth underneath it in
case you accidentally spill or scatter toner.
DO NOT put a toner cartridge or a toner
cartridge and drum unit assembly into a fire.
It could explode, resulting in injuries.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
DO NOT use flammable substances, any
type of spray, or an organic solvent/liquid
containing alcohol or ammonia to clean the
inside or outside of the machine. Doing so
could cause a fire. Instead, use only a dry,
lint-free cloth.
• To prevent damage to the machine
caused by static electricity, DO NOT touch
the electrodes shown in the illustration.
(See Product Safety Guide: To use the
product safely.)
c Push down the green lock lever and take
the toner cartridge out of the drum unit.
Be careful not to inhale toner.
Important
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
64
Routine maintenance
e Put the toner cartridge firmly into the
new drum unit until you hear it lock into
place. If you put the cartridge in
properly, the green lock lever will lift
automatically.
Note
• Be sure to seal up the used drum unit
tightly in a bag so that toner powder does
not spill out of the unit.
index.html for instructions on how to return
your used consumable items to the
Brother collection program. If you choose
not to return your used consumable,
please discard the used consumable
according to local regulations, keeping it
separate from domestic waste. If you have
questions, call your local waste disposal
office.
d Unpack the new drum unit.
A
Note
Make sure that you put in the toner
cartridge properly or it may separate from
the drum unit.
f Put the new drum unit and toner
cartridge assembly in the machine.
Resetting the drum counter
A
When you replace the drum unit with a new
one, you need to reset the drum counter by
completing the following steps:
65
a Press Clear.
To confirm you are installing a new drum
c Close the control panel cover.
unit, press 1.
Note
In addition to cleaning the glass strip with
a soft lint-free cloth moistened with water,
run your finger tip over the glass to see if
you can feel anything on it. If you feel dirt
or debris, clean the glass again
concentrating on that area. You may need
to repeat the cleaning process three or
four times. To test, make a copy after each
cleaning.
b When the LCD shows Accepted, close
the front cover.
Cleaning the scanner glass
A
a Turn off the machine’s power switch.
Unplug the telephone line cord first,
disconnect all cables, and then unplug
the power cord from the AC power
outlet.
d Plug the machine’s power cord back into
the AC power outlet first, connect all
cables, and then plug in the telephone
line cord. Turn on the machine’s power
switch.
Note
(For FAX-2840 and MFC-7240)
To prevent you from losing any important
messages, see Transferring your faxes or
b Lift the control panel cover (1). Carefully
remove dirt from the glass strip (2) and
the white bar (3) above it with a soft lint-
free cloth moistened with water.
1
3
2
66
Troubleshooting
B
B
If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips.Visit us at
http://solutions.brother.com/.
Identifying your problem
B
First, check the following:
The machine’s power cord is connected properly and the machine’s power switch is turned on.
If the machine does not turn on after connecting the power cord, see Other difficulties
All of the protective parts have been removed.
Paper is inserted properly in the paper tray.
(For MFC-7240)
The interface cables are securely connected to the machine and the computer.
LCD Messages
If you did not solve your problem with the above checks, identify your problem and then go to the
page suggested below.
Paper handling and Printing problems:
B
Telephone and Fax problems:
Copying problems:
67
Scanning problems (For MFC-7240):
Software problems (For MFC-7240):
68
Troubleshooting
Error and maintenance messages
B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
below.
You can correct most errors and perform routine maintenance by yourself. If you need more help,
the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Error Message
Cause
Action
Cartridge Error
The toner cartridge is not installed Pull out the drum unit and remove the toner
properly.
cartridge, then re-install the toner cartridge
in the drum unit.
Comm.Error
Poor telephone line quality
caused a communication error.
Send the fax again or connect the machine
to another telephone line. If the problem
continues, call the telephone company and
ask them to check your telephone line.
Connection Fail
You tried to poll a fax machine
that is not in Polled Waiting mode.
Check the other fax machine’s polling setup.
Cooling Down
The temperature of the drum unit Make sure that you can hear the fan in the
or toner cartridge is too hot. The machine spinning and that the exhaust
Wait for a while
machine will pause its current
print job and go into cooling down
mode. During the cooling down
mode, you will hear the cooling
fan running while the LCD shows
Cooling Down, and Wait for
a while.
outlet is not blocked by something.
If the fan is spinning, remove any obstacles
that surround the exhaust outlet, and then
leave the machine turned on but do not use
it for several minutes.
(For FAX-2840 and MFC-7240)
machine so you will not lose any important
messages. Then, turn the power switch off,
wait a few seconds, and then turn it on
again. Leave the machine for 15 minutes
with the power on.
B
(For FAX-2940)
Turn the power switch off, wait a few
seconds, and then turn it on again. Leave
the machine for 15 minutes with the power
on.
Cover is Open
Cover is Open
Cover is Open
The front cover is not completely Close the front cover of the machine.
closed.
The Control panel cover is not
completely closed.
Close the Control panel cover of the
machine.
The Control panel cover was
open when you loaded a
document.
Close the Control panel cover of the
machine, then press Stop/Exit.
69
Error Message
Cause
Action
Cover is Open
The fuser cover is not completely
closed or paper was jammed in
the back of the machine when
you turned on the power.
Close the fuser cover of the machine.
Make sure paper is not jammed inside
the back of the machine, and then close
the fuser cover and press Start.
Disconnected
Document Jam
The other person or other
person’s fax machine stopped the
call.
Try to send or receive again.
The document was not inserted
scanned from the ADF was too
long.
DR Mode in Use
Drum Error
Ring mode. You cannot change
the Receive Mode from Manual to
another mode.
The corona wire on the drum unit Clean the corona wire on the drum unit.
needs to be cleaned.
Drum Stop
EL Error
The machine has a mechanical
problem.
Open the front cover and close it again.
Fuser Error
The temperature of the fuser unit (For FAX-2840 and MFC-7240 )
does not rise to a specified
temperature within the specified
time.
Received fax messages still in memory will
be lost when the machine is turned off. See
machine so you will not lose any important
messages. Then, turn the power switch off,
wait a few seconds, and then turn it on
again. Leave the machine for 15 minutes
with the power on.
The fuser unit is too hot.
(For FAX-2940)
Turn the power switch off, wait a few
seconds, and then turn it on again. Leave
the machine for 15 minutes with the power
on.
70
Troubleshooting
Error Message
Cause
Action
Init Unable XX
The machine has a mechanical
problem.
(For FAX-2840 and MFC-7240 )
Received fax messages still in memory
will be lost when the machine is turned
off. See Transferring your faxes or Fax
disconnecting the machine so you will
not lose any important messages. Then,
turn the power switch off, wait a few
seconds, and then turn it on again.
Leave the machine for 15 minutes with
the power on.
(For FAX-2940)
Turn the power switch off, wait a few
seconds, and then turn it on again.
Leave the machine for 15 minutes with
the power on.
If the problem continues, call Brother
Customer Service.
Jam Inside
Jam Rear
The paper is jammed inside the
machine.
Jam Tray
tray of the machine.
Manual Feed
Manual was selected as the
Place a sheet of paper in the manual feed
paper in the manual feed slot.
No Paper
The machine is out of paper or
paper is not properly loaded in the
paper tray.
Do one of the following:
Refill the paper in the paper tray and
press Start.
Remove the paper and load it again.
Then press Start.
If the problem is not resolved, the paper
pick-up roller may need to be cleaned.
Clean the paper pick-up roller. (See
Advanced User’s Guide: Cleaning the
paper pick-up rollers.)
B
No Response/Busy
No Toner
The number you dialed does not Verify the number and try again.
answer or is busy.
The toner cartridge is not installed Pull out the drum unit. Take out the toner
correctly.
cartridge and then put it back into the drum
unit.
71
Error Message
Cause
Action
Out of Memory
The machine’s memory is full.
Fax sending or copy operation in
process
Do one of the following:
Press Start to send or copy the scanned
pages.
Press Stop/Exit and wait until the other
operations in progress finish, and then
try again.
Clear the faxes from the memory.
Print the faxes that are stored in the
memory to restore the memory to 100%.
Then turn off Fax Storage to avoid
storing more faxes in the memory. (See
Advanced User’s Guide: Printing a fax
from the memory and Fax Storage.)
Print operation in process
Do one of the following:
Reduce the print resolution. (See
Software User’s Guide: Basic tab)
Clear the faxes from the memory. (See
the above explanation.)
Print Unable XX
The machine has a mechanical
problem.
Do one of the following:
(For FAX-2840 and MFC-7240)
disconnecting the machine so you will
not lose any important messages. Then,
turn the power switch off, wait a few
seconds, and then turn it on again.
Leave the machine for 15 minutes with
the power on.
(For FAX-2940)
Turn the power switch off, wait a few
seconds, and then turn it on again.
Leave the machine for 15 minutes with
the power on.
If the problem continues, call Brother
Customer Service.
Replace Drum
It is time to replace the drum unit. Replace the drum unit.
Reset the drum unit counter.
The drum unit counter was not
reset when a new drum was
installed.
72
Troubleshooting
Error Message
Cause
The toner cartridge is at the end If you have set the Toner setting to Stop,
of its life. The machine will stop replace the toner cartridge with a new and
printing until you replace the toner unused original Brother toner cartridge. This
Action
Replace Toner
cartridge.
will reset the Replace Toner mode. (See
While memory is available, faxes
will be stored in the memory.
If you have set the Toner setting to
Continue, the machine will continue to
print data until the LCD shows Toner
Ended. For how to operate the machine in
Continue mode, see Advanced User’s
Guide: Toner Settings.
Scan Unable XX
The machine has a mechanical
problem.
(For FAX-2840 and MFC-7240)
disconnecting the machine so you will
not lose any important messages. Then,
turn the power switch off, wait a few
seconds, and then turn it on again.
Leave the machine for 15 minutes with
the power on.
(For FAX-2940)
Turn the power switch off, wait a few
seconds, and then turn it on again.
Leave the machine for 15 minutes with
the power on.
If the problem continues, call Brother
Customer Service.
Size mismatch
Toner Ended
The paper in the tray is not a
correct size.
Load an appropriate size of paper in the
tray, and re-set the “Paper Size” (Menu, 1,
It is time to replace the toner
cartridge.
Replace the toner cartridge with a new one.
While memory is available, faxes
will be stored in the memory.
Toner Low
If the LCD shows Toner Lowyou Order a new toner cartridge now so a
B
can still print; however, the
replacement toner cartridge will be available
machine is telling you that the
when the LCD shows Replace Toneror
toner cartridge is near the end of Toner Ended.
its life.
73
Transferring faxes to your PC
(For MFC-7240)
Transferring your faxes or
Fax Journal report
B
B
You can transfer the faxes from your
machine’s memory to your PC.
If the LCD shows:
Init Unable XX
Print Unable XX
Scan Unable XX
a Make sure that you have installed
MFL-Pro Suite on your PC, and then
turn on PC-Fax Receiving on the PC.
(For details about PC-Fax Receive, see
Software User’s Guide: PC-FAX
receiving.)
(For FAX-2840 and MFC-7240)
If it is necessary to disconnect the machine
from the AC power outlet, we recommend
transferring your faxes to another fax
machine or to your PC (MFC-7240 only)
before you unplug the machine. (See
b Make sure that you have set PC Fax
If faxes are in the machine’s memory
when you set up PC-Fax Receive, the
LCD will ask if you want to transfer the
faxes to your PC.
You can also transfer the Fax Journal report
to see if there are any faxes you need to
transfer. (See Transferring Fax Journal report
c Do one of the following:
To transfer all faxes to your PC,
press 1. You will be asked if you want
a backup print.
Note
If there is an error message on the
machine’s LCD, after the faxes have been
transferred, disconnect the machine from
the power source for several minutes, and
then reconnect it.
To exit and leave the faxes in the
memory, press 2.
d Press Stop/Exit.
Transferring Fax Journal report to
another fax machine
Transferring faxes to another fax
machine
B
B
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Quick
Setup Guide: Set your Station ID.)
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Quick
Setup Guide: Set your Station ID.)
a Press Menu, 9, 0, 2.
a Press Menu, 9, 0, 1.
b Enter the fax number to which the Fax
b Do one of the following:
Journal report will be forwarded.
If the LCD shows No Data, there are
no faxes left in the machine’s
memory. Press Stop/Exit.
c Press Start.
Enter the fax number to which faxes
will be forwarded. Press Start.
74
Troubleshooting
Document Jams
B
Paper Jams
B
Always remove all paper from the paper tray
and straighten the stack when you add new
paper. This helps prevent multiple sheets of
paper from feeding through the machine at
the same time and prevents paper jams.
Document was not inserted or
fed properly, or was too long
B
a Open the control panel cover.
Paper is jammed in the
standard paper tray
B
If the LCD shows Jam Tray, follow these
steps:
a Pull the paper tray completely out of the
machine.
b Carefully pull the jammed document
toward the front of the machine.
B
c Close the control panel cover.
d Press Stop/Exit.
75
b Use both hands to slowly pull out the
c Make sure the paper is below the
maximum paper mark (b b b) (1) of the
paper tray. While pressing the green
paper-guide release lever, slide the
paper guides to fit the paper size. Make
sure that the guides are firmly in the
slots. (See Loading paper in the
jammed paper.
1
Note
Pulling out the jammed paper downwards
allows you to remove the paper more
easily.
d Put the paper tray firmly back in the
machine.
Paper is jammed at the back
of the machine
B
If the LCD shows Jam Rear, a paper jam
occurred behind the back cover. Follow these
steps:
a Open the front cover, and then leave the
machine turned on for 10 minutes for the
internal fan to cool the internal parts of
the machine that are extremely hot.
76
Troubleshooting
b Slowly take out the drum unit and toner
cartridge assembly. The jammed paper
may be pulled out with the drum unit and
toner cartridge assembly, or this may
release the paper so you can pull it out
from inside of the machine.
WARNING
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
B
77
d Pull down the tabs at the left and right
Important
hand sides to open the fuser cover (1).
• We recommend that you place the drum
unit and the toner cartridge on a clean, flat
surface with a sheet of disposable paper
or cloth underneath it in case you
accidentally spill or scatter toner.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
• To prevent damage to the machine
caused by static electricity, DO NOT touch
the electrodes shown in the illustration.
1
c Open the back cover (face-up output
tray).
78
Troubleshooting
e Using both hands, gently pull the
Paper is jammed inside the
machine
jammed paper out of the fuser unit.
B
If the LCD shows Jam Inside, follow these
steps:
a Open the front cover, and then leave the
machine turned on for 10 minutes for the
internal fan to cool the internal parts of
the machine that are extremely hot.
f Close the fuser cover and the back
cover (face-up output tray).
WARNING
g Put the drum unit and toner cartridge
assembly back into the machine.
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
B
h Close the front cover. If the machine
does not start printing automatically,
press Start.
79
b Slowly take out the drum unit and toner
cartridge assembly. The jammed paper
may be pulled out with the drum unit and
toner cartridge assembly, or this may
release the paper so you can pull it out
from inside of the machine.
Important
• We recommend that you put the drum unit
and toner cartridge assembly on a piece of
disposable paper or cloth in case you
accidentally spill or scatter toner.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
80
Troubleshooting
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
Important
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
c Push down the green lock lever and take
the toner cartridge out of the drum unit.
Clear the jammed paper if there is any
inside the drum unit.
B
81
d Put the toner cartridge back into the
drum unit until you hear it lock into place.
If you put the cartridge properly, the
green lock lever will lift automatically.
e If you could not pull the jammed paper
out of the inside of the machine, take the
paper tray completely out of the
machine.
f Pull the jammed paper out of the paper
tray opening.
Note
Pulling the jammed paper downward
allows you to remove the paper easier.
g Put the paper tray back in the machine.
82
Troubleshooting
h Put the drum unit and toner cartridge
assembly back in the machine.
i Close the front cover of the machine. If
the machine does not start printing
automatically, press Start.
Note
(MFC-7240 only)
If you turn off the machine while the LCD
shows Jam Inside, the machine will
print incomplete data from your computer.
B
83
If you are having difficulty with your machine
B
Important
• For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
• If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips. You can solve most problems by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
• If you think there is a problem with the way your faxes look, make a copy first. If the copy looks
good, the problem may not be your machine. Check the chart below and follow the
troubleshooting tips.
• Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
Printing received faxes
Difficulties
Suggestions
Condensed print
Horizontal streaks
Usually this is caused by a poor telephone connection. If your copy looks good,
you probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Top and bottom sentences are
cut off
Missing lines
Poor print quality
Vertical black lines when receiving The corona wire for printing may be dirty. Clean the corona wire on the drum unit.
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the problem continues, call Brother Customer Service at:
1-877-BROTHER (1-877-276-8437) (in USA) or
1-877-BROTHER (in Canada).
Received faxes appear as split or
blank pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
Turn on Auto Reduction. (See Advanced User’s Guide: Printing a reduced
incoming fax.)
84
Troubleshooting
Telephone line or connections
Difficulties
Suggestions
Check for a dial tone.
Dialing does not work.
Change Tone/Pulsesetting. (See Quick Setup Guide.) (Canada only)
Check all line cord connections.
Check that the machine is plugged in and switched on.
Send a manual fax by pressing Hook/Hold and dialing the number. Wait to hear
fax receiving tones before pressing Start.
The machine does not answer
when called.
Make sure the machine is in the correct receive mode for your setup. (See
machine to hear it answer. If there is still no answer, check the telephone line cord
connection. If you do not hear ringing when you call your machine, ask your
telephone company to check the line.
Receiving Faxes
Difficulties
Suggestions
Cannot receive a fax.
Make sure your machine has a dial tone by pressing the Hook/Hold key. If you
hear static or interference on your fax line, please contact your local telephone
company.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL
or VoIP services, please contact your service provider for connection instructions.
Make sure the machine is in the correct Receive Mode. This is determined by the
external devices and telephone subscriber services you have on the same line as
If you have a dedicated fax line and want your Brother machine to automatically
answer all incoming faxes, you should select Fax Onlymode.
If your Brother machine shares a line with an external answering machine, you
should select the External TADmode. In External TADmode, your Brother
machine will automatically receive incoming faxes and voice callers will be able to
leave a message on your answering machine.
If your Brother machine shares the line with a Voice Mail subscriber service,
If your Brother machine is on a line with the Distinctive Ring subscriber service,
B
If your Brother machine shares a line with other telephones and you want it to
automatically answer all incoming faxes, you should select the Fax/Telmode. In
Fax/Telmode, your Brother machine will automatically receive faxes and
produce a pseudo/double-ring to alert you to answer voice calls.
If you do not want your Brother machine to automatically answer any incoming
faxes, you should select the Manualmode. In Manualmode, you must answer
every incoming call and activate the machine to receive faxes.
85
Receiving Faxes (continued)
Difficulties
Suggestions
Cannot receive a fax.
(continued)
Another device or service at your location may be answering the call before your
Brother machine answers. To test this, lower the ring delay setting:
If the answer mode is set to Fax Onlyor Fax/Tel, reduce the ring delay to
If the answer mode is set to External TAD, reduce the number of rings
programmed on your answering machine to 2.
If the answer mode is set to Manual, DO NOT adjust the ring delay setting.
Have someone send you a test fax:
If you received the test fax successfully, your machine is operating properly.
Remember to reset your ring delay or answering machine setting back to your
original setting. If receiving problems recur after resetting the ring delay, then
a person, device, or subscriber service is answering the fax call before the
machine has a chance to answer.
If you were not able to receive the fax, then another device or subscriber
service may be interfering with your fax reception or there may be a problem
with your fax line.
If you are using a telephone answering machine (External TADmode) on the
same line as the Brother machine, make sure your answering machine is set up
correctly. (See Connecting an external TAD (telephone answering device)
1
2
3
Plug the telephone line cord directly from the wall telephone jack to your
Brother machine’s LINE jack.
Remove the protective cap from your Brother machine’s EXT jack, and then
plug the telephone line cord from your answering machine into the EXT jack.
Set your answering machine to answer within 4 rings.
If you are having problems receiving faxes or voice messages, set your
answering machine to answer within 2 or 3 rings.
4
Record the outgoing message on your answering machine.
Record five seconds of silence at the beginning of your outgoing
message.
Limit your speaking to 20 seconds.
End your outgoing message with your Fax Receive Code for people
sending manual faxes. For example: “After the beep, leave a message or
press l51 and Start to send a fax.”
5
6
Set your answering machine to answer calls.
Make sure your Brother machine’s Easy Receive feature is turned On. Easy
Receive is a feature that allows you to receive a fax even if you have answered
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
86
Troubleshooting
Sending faxes
Difficulties
Suggestions
Poor sending quality.
Try changing your resolution to Fineor S.Fine. Make a copy to check your
machine’s scanner operation. If the copy quality is not good, clean the scanner.
(See Advanced User’s Guide: Cleaning the machine.)
Transmission Verification Report
says RESULT:NG.
There is probably temporary noise or static on the line. Try sending the fax again.
(MFC-7240 only)
If you are sending a PC-Fax message and get RESULT:NGon the Transmission
Verification Report, your machine may be out of memory. To free up extra
memory, you can turn off fax storage (see Advanced User’s Guide: Changing
Remote Fax Options), print fax messages in memory (see Advanced User’s
Guide: Printing a fax from the memory) or cancel a delayed fax or polling job (see
Advanced User’s Guide: Checking and canceling waiting jobs). If the problem
continues, ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Sent faxes are blank.
Make sure you are loading the document properly. (See Loading documents
Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. (See Advanced User’s Guide: Cleaning the machine .)
Handling incoming calls
Difficulties
Suggestions
The machine ‘hears’ a voice as a
CNG tone.
If Easy Receive is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing
Sending a fax call to the machine. If you answered on an external or extension telephone, press your Fax Receive
Code (default setting is l51). When your machine answers, hang up.
Custom features on a single line.
If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail,
an answering machine, an alarm system or other custom feature on a single
telephone line with your machine, it may create a problem sending or receiving
faxes.
For Example: If you subscribe to Call Waiting or some other custom service and
its signal comes through the line while your machine is sending or receiving a fax,
the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature
should help overcome this problem. This condition is related to the telephone
system industry and is common to all devices that send and receive information
on a single, shared line with custom features. If avoiding a slight interruption is
crucial to your business, a separate line with no custom features is recommended.
B
Menu access difficulties
Difficulties
Suggestions
The machine beeps when you try to
access the Setup Receive and
Setup Send menus.
If FAX
is not illuminated, press it to turn on FAX mode. The Setup
Receive settings (Menu, 2, 1) and Setup Send settings (Menu, 2, 2) are available
only when the machine is in FAX mode.
87
Copying difficulties
Difficulties
Suggestions
Cannot make a copy.
Make sure that COPY
Vertical black line appears in
copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or the corona wire is dirty. (See Cleaning the scanner glass
Copies are blank.
Make sure you are loading the document properly. (See Using the automatic
Printing difficulties (For MFC-7240)
Difficulties
Suggestions
No printout.
Check that the machine is plugged in and the power switch is turned on.
Check that the toner cartridge and drum unit are installed properly. (See
Check the interface cable connection on both the machine and your computer.
(See Quick Setup Guide.)
Check that the correct printer driver has been installed and chosen.
Check that the machine is online:
®
(Windows 7) Click the Start button and Devices and Printers. Right-click
Brother MFC-XXXX Printer and click See what’s printing. Click Printer in
the menu bar. Make sure that Use Printer Offline is unchecked.
®
(Windows Vista ) Click the Start button, Control Panel, Hardware and
Sound, and then Printers. Right-click Brother MFC-XXXX Printer. Make
sure that Use Printer Offline is unchecked.
®
(Windows XP) Click the Start button and choose Printers and Faxes.
Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline
is unchecked.
The machine prints unexpectedly
or it prints garbage.
Press Stop/Exit to cancel print jobs.
Check the settings in your application to make sure it is set up to work with
your machine.
Pull out the paper tray and wait until the machine stops printing. Then turn off
the machine’s power switch and disconnect from the power for several
minutes.
The faxes stored in the machine memory will be deleted. See Transferring
machine so you will not lose any important messages.
The machine prints the first couple
of pages correctly, then some
pages have text missing.
Check the settings in your application to make sure that it is set up to work with
your machine.
Your computer is not recognizing the machine’s input buffer’s full signal. Make
sure that you connected the interface cable correctly. (See Quick Setup
Guide.)
The headers or footers appear
There is an unprintable area on the top and bottom of the page. Adjust the top and
when the document displays on the bottom margins in your document to allow for this. (See Unscannable and
screen but they do not show up
when it is printed.
88
Troubleshooting
Printing difficulties (For MFC-7240) (continued)
Difficulties
Suggestions
The machine is not printing or has Press Stop/Exit to cancel print jobs.
stopped printing.
As the machine cancels the job and clears it from the memory it may produce an
incomplete printout.
Scanning difficulties (For MFC-7240)
Difficulties
Suggestions
TWAIN or WIA errors appear when Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
starting to scan. (Windows®).
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
Scan Settings, Scan or Get Photo and click Select to choose the Brother
TWAIN or WIA driver.
TWAIN or ICA errors appear when Make sure the Brother TWAIN driver is chosen as the primary source. In
starting to scan. (Macintosh)
PageManager, click File, Select Source and choose the Brother TWAIN driver.
Mac OS X 10.6.x and 10.7.x users can also scan documents using the ICA
Scanner Driver.
See Software User’s Guide: Scanning a document using the ICA driver (Mac OS
X 10.6.x - 10.7.x).
OCR does not work.
Try increasing the scanning resolution.
(Macintosh users)
Make sure you have downloaded and installed Presto! PageManager from
Software difficulties (For MFC-7240)
Difficulties
Suggestions
(Windows® only)
Cannot install software or print.
Run the Repair MFL-Pro Suite program on the Installer CD-ROM. This program
will repair and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
The machine does not print from
Adobe® Illustrator®.
Try to reduce the print resolution. (See Software User’s Guide: Basic tab.)
Paper handling difficulties
B
Difficulties
Suggestions
The machine does not feed paper.
If there is no paper, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
you should straighten it. Sometimes it is helpful to remove the paper, turn the
stack over and put it back into the paper tray.
The LCD shows No Paperor a
Paper Jam message.
Reduce the amount of paper in the paper tray, and then try again.
(For MFC-7240)
Make sure that manual feed mode is not chosen in the printer driver.
Clean the paper pick-up roller. See Advanced User’s Guide: Cleaning the
paper pick-up rollers.
If the LCD shows the Paper Jam message and you still have a problem, see
89
Paper handling difficulties (continued)
Difficulties
Suggestions
Documents do not feed or skewed Clean the document feed rollers. See Advanced User’s Guide: Cleaning the
documents.
document feed.
(For MFC-7240)
How do I print on envelopes?
You can load envelopes in the manual feed slot. Your application must be set up
to print the envelope size you are using. This is usually done in the Page Setup or
Document Setup menu of your application.
What paper can I use?
You can use thin paper, plain paper, bond paper, recycled paper, envelopes and
labels that are made for laser machines. (For details, see Acceptable paper and
You can load envelopes from the manual feed slot.
There is a paper jam.
Print quality difficulties
Difficulties
Suggestions
Printed pages are curled.
Low quality thin or thick paper or not printing on the recommended side of the
paper could cause this problem. Try turning over the stack of paper in the
paper tray.
Make sure that you choose the Paper Type that suits the print media type you
Too little or too much humidity or extreme temperatures can cause the paper
Printed pages are smeared.
Printouts are too light.
The Paper Type setting may be incorrect for the type of print media you are using,
or the print media may be too thick or have a rough surface. (See Acceptable
(For MFC-7240).)
If this problem occurs when making copies or printing received faxes, turn off
Toner Savein the machine menu settings. (See Advanced User’s Guide:
Toner Save.)
(For MFC-7240)
Uncheck Toner Save Mode in the Advanced tab in the printer driver. (See
Software User’s Guide: Advanced tab.)
Adjust the Print Density by pressing Menu, 2, 1, 6 and then press c to make
the print darker. (See Advanced User’s Guide: Setting the Print Density.)
Other difficulties
Difficulties
Suggestions
The machine will not turn on.
Adverse conditions on the power connection (such as lightning or a power surge)
may have triggered the machine’s internal safety mechanisms. Turn the machine
off and unplug the power cord. Wait for ten minutes, then plug in the power cord
and turn the machine on.
If the problem is not solved, turn off the machine. Plug the power cord into a
different known working outlet and turn on the machine.
90
Troubleshooting
Setting Dial Tone detection
B
Telephone line interference/
VoIP
B
Setting the Dial Tone to Detectionwill
shorten the Dial Tone detect pause.
If you are having difficulty sending or
receiving a fax due to possible interference
on the telephone line, we recommend that
you adjust the Equalization for compatibility
to reduce the modem speed for fax
operations.
a (USA) Press Menu, 0, 4.
(Canada) Press Menu, 0, 5.
Initial Setup
4.Dial Tone
b Press a or b to choose Detectionor
No Detection.
a Press Menu, 2, 0, 1.
Miscellaneous
1.Compatibility
Press OK.
c Press Stop/Exit.
b Press a or b to choose Basic(for
VoIP), Normalor High(FAX-2840
and FAX-2940).
Basic(for VoIP)reduces the
modem speed to 9600 bps. When
you change the Compatibility to
Basic(for VoIP), the ECM feature is
only available for fax sending.
For a standard telephone line: If you
regularly experience interference on
your standard telephone line try this
setting.
If you are using VoIP: VoIP service
providers offer fax support using
various standards. If you regularly
experience fax transmission errors
try this setting.
Normalsets the modem speed at
14400 bps.
Highsets the modem speed at
33600 bps (FAX-2840 and FAX-
2940).
B
Press OK.
c Press Stop/Exit.
Note
VoIP (Voice over IP) is a type of phone
system that uses an Internet connection,
rather than a traditional phone line.
91
Improving the print quality
B
If the printout has a quality problem, make a copy. If the copy looks good, the problem is probably
not the machine. Check the interface cable connections and the following steps first. And then, if
you still have a print quality problem, check the chart below and follow the recommendations.
Note
Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
a To get the best print quality, we suggest using the recommended paper. Check that you use
paper that meets our specifications. (See Acceptable paper and other print media
b Check that the drum unit and toner cartridge are installed properly.
Examples of poor print quality
Recommendation
Take out the drum unit and toner cartridge assembly. Hold the
assembly level with both hands and gently shake it from side to
side several times to spread the toner evenly inside the cartridge.
ABCDEFGH
abcdefghijk
Check if the Toner Settings of Replace Toneris Continue
(Continue mode) by pressing Menu, 1, 7. (See Advanced User’s
Guide: Toner Settings.)
A B C D
abcde
0 1 2 3 4
Check the machine’s environment. Conditions such as humidity,
high temperatures, and so on, may cause this print fault. (See
Product Safety Guide: Choosing a location.)
Faint
If the whole page is too light, Toner Save mode may be on. Turn
off Toner Savein the machine menu settings or (for MFC-7240)
Toner Save Mode in the printer Properties (or Preferences) of
the driver. (See Advanced User’s Guide: Toner Save or (for MFC-
7240) Software User’s Guide: Advanced tab.)
Adjust the Print Density by pressing Menu, 2, 1, 6 and then press
c to make the print darker. (See Advanced User’s Guide: Setting
the Print Density.)
92
Troubleshooting
Examples of poor print quality
Recommendation
Make sure that you use paper that meets our specifications. (See
Check the machine’s environment. Conditions such as high
temperatures and high humidity can increase the amount of
background shading. (See Product Safety Guide: Choosing a
location.)
ABCDEFGH
abcdefghijk
A B C D
abcde
0 1 2 3 4
Clean the drum surface. (See Advanced User’s Guide: Cleaning
the drum unit.)
Gray background
Make sure that you use paper that meets our specifications.
Rough-surfaced paper or thick print media may cause this
problem. (See Acceptable paper and other print media
Make sure that you choose the appropriate media type in the
printer driver (for MFC-7240) or in the machine’s Paper Type
menu setting. (See Acceptable paper and other print media
tab.)
(For MFC-7240)
Ghost
Choose Reduce Ghosting mode in the printer driver. (See
Software User’s Guide: Improve Print Output.)
Clean the drum surface. (See Advanced User’s Guide: Cleaning
the drum unit.)
The fuser unit may be contaminated. Call Brother Customer
Service.
Make sure that you use paper that meets our specifications.
Rough-surfaced paper may cause the problem. (See Acceptable
B
ABCDEFGH
abcdefghijk
the drum unit.)
A B C D
abcde
0 1 2 3 4
The drum unit may be damaged. Put in a new drum unit. (See
The fuser unit may be contaminated. Call Brother Customer
Toner specks
Service.
93
Examples of poor print quality
Recommendation
Make sure that you use paper that meets our specifications.
Rough-surfaced paper may cause the problem. (See Acceptable
Choose Thick Paper mode in the printer driver (for MFC-7240),
choose Thickin the machine’s Paper Type menu setting or use
tab.)
Check the machine’s environment. Conditions such as high
humidity can cause hollow print. (See Product Safety Guide:
Choosing a location.)
Hollow print
The drum unit may be damaged. Put in a new drum unit. (See
Clean the corona wire inside the drum unit by sliding the green
tab. Be sure to return the green tab to the home position (a). (See
The drum unit may be damaged. Put in a new drum unit. (See
The fuser unit may be contaminated. Call Brother Customer
Service.
All black
Make sure that you use paper that meets our specifications. A
rough surfaced paper or thick print media can cause problems.
Make sure that you choose the appropriate media type in the
printer driver (for MFC-7240) or in the machine’s Paper Type
menu setting. (See Acceptable paper and other print media
tab.)
ABCDEFGH
abcdefghijk
A B C D
abcde
0 1 2 3 4
The problem may disappear by itself. Print multiple pages to clear
this problem, especially if the machine has not been used for a
long time.
White lines across the page
The drum unit may be damaged. Put in a new drum unit. (See
Clean the drum surface. (See Advanced User’s Guide: Cleaning
the drum unit.)
ABCDEFGH
abcdefghijk
The drum unit may be damaged. Put in a new drum unit. (See
A B C D
abcde
0 1 2 3 4
Lines across the page
94
Troubleshooting
Examples of poor print quality
Recommendation
Check the machine’s environment. Conditions such as high
humidity and high temperatures may cause this print quality
problem. (See Product Safety Guide: Choosing a location.)
If the problem is not solved after printing a few pages, put in a new
White lines, bands or ribbing
across the page
have glue from a label stuck on the OPC drum surface. Clean the
drum unit. (See Advanced User’s Guide: Cleaning the drum unit .)
94 mm
(3.71 in.)
The drum unit may be damaged. Put in a new drum unit. (See
94 mm
(3.71 in.)
White Spots on black text and
graphics at 94 mm (3.71 in.)
intervals
94 mm
(3.71 in.)
94 mm
(3.71 in.)
Black Spots at 94 mm (3.71 in.)
intervals
B
95
Examples of poor print quality
Recommendation
If you use label sheets for laser printers, the glue from the sheets
may sometimes stick to the OPC drum surface. Clean the drum
unit. (See Advanced User’s Guide: Cleaning the drum unit)
ABCDEFGH
abcdefghijk
Make sure that you use paper that meets our specifications. (See
A B C D
abcde
0 1 2 3 4
Do not use paper that has clips or staples because they will
scratch the surface of the drum.
If the unpacked drum unit is in direct sunlight or room light, the unit
may be damaged.
Black toner marks across the
page
The toner cartridge may be damaged. Put in a new toner
The drum unit may be damaged. Put in a new drum unit. (See
Clean the corona wire inside the drum unit by sliding the green
Make sure the green tab of the corona wire is at the home
position (a).
ABCDEFGH
abcdefghijk
The drum unit may be damaged. Put in a new drum unit. (See
A B C D
abcde
0 1 2 3 4
The toner cartridge may be damaged. Put in a new toner
The fuser unit may be contaminated. Call Brother Customer
Black lines down the page
Service.
Printed pages have toner stains
down the page.
The toner cartridge may be damaged. Put in a new toner
The drum unit may be damaged. Put in a new drum unit. (See
ABCDEFGH
abcdefghijk
A B C D
abcde
0 1 2 3 4
Check if the Toner Settings of Replace Toneris Continue
(Continue mode), by pressing Menu, 1, 7. (See Advanced User’s
Guide: Toner Settings.)
Make sure that foreign material such as a torn piece of paper,
sticky notes or dust is not inside the machine and around the drum
unit and toner cartridge.
White lines down the page
96
Troubleshooting
Examples of poor print quality
Recommendation
Make sure that the paper or other print media is loaded properly
in the paper tray and that the guides are not too tight or too loose
against the paper stack.
ABCDEFGH
abcdefghijk
A B C D
abcde
0 1 2 3 4
Page skewed
Check for loose objects such as torn paper inside the machine.
Verify that the two green envelope levers inside the back cover
are set to the same position.
Verify that the two gray Anti-Curl Levers inside the back cover are
set to the same position.
Check the paper type and quality. High temperatures and high
humidity will cause paper to curl. (See Acceptable paper and
If you do not use the machine often, the paper may have been in
the paper tray too long. Turn over the stack of paper in the paper
tray. Also, fan the paper stack and then rotate the paper 180 in
the paper tray.
Open the back cover (face-up output tray) for the machine to eject
printed pages onto the face-up output tray.
Curled or wavy
(For MFC-7240)
Choose Reduce Paper Curl mode in the printer driver when you
do not use our recommended paper. (See Software User’s Guide:
®
Other Print Options (for Windows ) or Print Settings (For
Macintosh).)
B DEFGH
abc efghijk
B
Turn over the stack of paper in the tray or try rotating the paper
180 in the input tray.
A C D
bcde
1 3 4
Wrinkles or creases
97
Examples of poor print quality
Recommendation
Make sure that the two green envelope levers inside the back
cover are pulled down when you print the envelope.
Envelope creases
Note
When you have finished printing, open the back cover and reset
the two green levers back to their original position.
98
Troubleshooting
Examples of poor print quality
Recommendation
Open the back cover and make sure that the two green envelope
levers on the left and right hand sides are in the up position.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Poor fixing
(For MFC-7240)
Choose Improve Toner Fixing mode in the printer driver. (See
®
Software User’s Guide: Other Print Options (for Windows ) or
Print Settings (For Macintosh).)
If this selection does not provide enough improvement, select
Thicker Paper in Media Type settings.
B
99
Examples of poor print quality
Recommendation
(For MFC-7240)
Choose Reduce Paper Curl mode in the printer driver when you
do not use our recommended paper. (See Software User’s Guide:
®
Other Print Options (for Windows ) or Print Settings (For
Macintosh).)
Turn the paper over in the paper tray, and print again. (Excluding
letterhead paper) If the problems remains, switch the Anti-Curl
Levers as follows:
a
b
Open the back cover.
Curled
Lift the levers (1) and slide the two gray levers (2) in the
direction of the arrow.
1
2
2
1
2
100
Troubleshooting
Machine Information
B
Reset functions
B
The following reset functions are available:
Checking the Serial Number
B
1 Address & Fax
You can see the machine’s Serial Number on
the LCD.
Address & Fax resets the following
settings:
Address Book
a Press Menu, 5, 1.
(One Touch Dial/Speed Dial/Setup
Groups)
Machine Info.
1.Serial No.
Programmed fax jobs in the memory
(Polled TX, Delayed Fax)
Station ID
b The machine will display the machine’s
Serial Number on the LCD.
c Press Stop/Exit.
(name and number)
Coverpage Msg
(comments)
Remote Fax Options
(Remote Access Code, Fax Storage,
Fax Forwarding, Paging and PC-Fax )
Report settings
(Transmission Verification Report/
Tel Index List/Fax Journal)
Setting Lock password
1
For MFC-7240
2 All Settings
You can reset all the machine settings
back to the settings that were set at the
factory.
Brother strongly recommends you
perform this operation when you dispose
of the machine.
B
Note
Unplug the interface cable before you
choose All Settings.
101
How to reset the machine
B
a Press Menu, 0.
b Press a or b to display Reset.
Press OK.
c Press a or b to choose the type of reset
function - Address & Faxor All
Settings.
Press OK.
d Do one of the following:
To reset the settings, press 1 and go
To exit without making changes,
e You will be asked to confirm you want to
reset the machine. Do one of the
following:
To reset the machine press 1. The
machine will begin the reset.
To exit without resetting the
f Press Stop/Exit.
102
Menu and features
C
C
How to access the menu
mode
On-screen
programming
C
C
a Press Menu.
Your machine has been designed to be easy
to use. The LCD provides on-screen
programming using the menu keys.
b Choose an option.
Press 1 for General Setup menu.
We have created step by step on-screen
instructions to help you program your
machine. Simply follow the steps as they
guide you through the menu selections and
programming options.
Press 2 for Fax menu.
Press 3 for Copy menu.
Press 4 for Print Reports menu.
Press 5 for Machine Info. menu.
Menu table
C
Press 9 for Service menu.
Press 0 for Initial Setup menu.
You can program your machine by using the
the menu selections and options. Press
Menu followed by the menu numbers to
program your machine. For example, to set
Beepervolume to Low:
1
This will appear only when the LCD shows an
error message.
You can also scroll through each menu
level by pressing a or b for the direction
you want.
a Press Menu, 1, 3, 2.
b Press a or b to choose Low.
c Press OK.
c Press OK when the option you want
appears on the LCD.
The LCD will then show the next menu
level.
d Press a or b to scroll to your next menu
d Press Stop/Exit.
selection.
e Press OK.
When you have finished setting an
option, the LCD will show Accepted.
f Press Stop/Exit to exit Menu mode.
C
103
Menu table
C
The factory settings are shown in Bold with an asterisk.
Choose & OK
Choose & OK
to accept
to exit
Level 1
Level 2
Level 3
Level 4
Options
0Sec
Descriptions
Page
See
1.General
Setup
1.Mode
Timer
—
—
Sets the time to
return to Fax mode.
.
30Secs
1 Min
2Mins*
5Mins
Off
2.Paper
1.Paper
Type
—
Thin
Sets the type of
paper in the paper
tray.
Plain*
Thick
Thicker
Recycled
Paper
Label
A4
2.Paper
Size
—
Sets the size of the
paper in the paper
tray.
Letter*
Legal
Executive
A5
A5 L
A6
B5
B6
Folio
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
104
Menu and features
Level 1
Level 2
Level 3
Level 4
Options
Off
Descriptions
Page
1.General
Setup
3.Volume
1.Ring
—
Adjusts the ring
volume.
See
Low
(Continued)
Med*
High
Off
2.Beeper
3.Speaker
4.Handset
—
—
Adjusts the volume
level of the beeper.
Low
Med*
High
Off
Adjusts the speaker
volume.
Low
Med*
High
Low*
High
On
—
—
Adjusts the handset
volume.
5.Volume
Amplify
For the hearing-
impaired, youcanset
the volume to the
Volume Amplifiy
: Onsetting on a
permanent or
(Permanent/
Temporary)
Off*
temporary basis.
4.Ecology
1.Toner
Save
—
—
On
Increases the page
yield of the toner
cartridge.
Off*
2.Sleep
Time
Range varies
depending on
models.
Conserves power.
03 Min*
-nnnno+
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
—
5.LCD
Contrast
—
—
Adjusts the contrast
of the LCD.
6.Security 1.TX Lock
—
—
Prohibits most
operations except
receiving faxes.
(FAX-2840
and
MFC-7240)
C
1.Mem
—
Prohibits most
Security
operations except
receiving faxes into
the memory.
(FAX-2940)
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
105
Level 1
Level 2
Level 3
Level 4
Options
Descriptions
Page
1.General
Setup
6.Security 2.Setting
—
—
Stops unauthorized
users from changing
the machine’s
See
.
Lock
(Continued)
(Continued)
current settings.
7.Replace
Toner
—
—
Continue
The machine will
stop printing until you
replace the toner
cartridge.
Stop*
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Level 1
Level 2
Level 3
Options
00
Descriptions
Page
2.Fax
1.Setup
Receive
1.Ring Delay
Sets the number of
rings before the
machine answers in
Fax Onlyor
01
(In Fax mode only)
02
Fax/Telmode.
03
04*
2.F/T Ring
Time
20 Secs*
30 Secs
40 Secs
70 Secs
Sets the
pseudo/double-ring
time in Fax/Tel mode.
3.Easy Receive On*
Semi
Receives fax
messages without
pressing Start.
Off
4.Remote Codes
Allows you to answer
all calls at extension
telephones and use
codes to turn the
machine on or off.
You can personalize
these codes.
On* (l51, #51)
Off
5.Auto
Reduction
On*
Reduces the size of
incoming faxes.
See
.
Off
6.Print
Density
-nnnno+
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
Makes printouts
darker or lighter.
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
106
Menu and features
Level 1
Level 2
Level 3
Options
Descriptions
Page
2.Fax
1.Setup
Receive
7.Polling RX
—
Sets up your machine
to poll another fax
machine.
See
.
(Continued)
(In Fax mode only)
(Continued)
8.Fax Rx Stamp On
Off*
Prints the received
time and date on the
top of the received
faxes.
2.Setup Send
1.Contrast
Auto*
Changes the
lightness or darkness
of faxes you send.
(In Fax mode only)
Light
Dark
2.Fax
Resolution
Standard*
Fine
Sets the default
resolution for
outgoing faxes.
S.Fine
Photo
3.Delayed Fax Set Time=00:00
Sets the time of day in
24 hour format that
the delayed faxes will
be sent.
4.Batch TX
On
Combines delayed
faxes going to the
same fax number at
the same time of day
into one transmission.
Off*
5.Real Time TX Next Fax:On
Sends a fax without
using the memory.
Next Fax:Off
On
Off*
6.Polled TX
On
Sets up your machine
with a document to be
retrieved by another
fax machine.
Off*
7.Coverpg
Setup
Next Fax:On
Automaticallysendsa
cover page you have
programmed.
Next Fax:Off
On
Off*
Print Sample
C
8.Coverpage
Msg
—
Sets up your own
comments for the fax
cover page.
9.Overseas
Mode
On
If you are having
difficulty sending
faxes overseas, set
this to On.
Off*
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
107
Level 1
Level 2
Level 3
Options
Descriptions
Page
2.Fax
3.Address Book 1.One Touch
Dial
—
Stores up to 22 One
Touch Dial numbers,
so you can dial by
pressing one key
(and Start.)
(Continued)
2.Speed Dial
—
—
Stores up to 200
Speed Dial numbers,
so you can dial by
pressing only a few
keys (and Start.)
3.Setup Groups
Sets up to 8 Group
numbers for
Broadcasting.
See
.
4.Report
Setting
1.Transmission On
Sets initial setup for
Transmission
Verification Report.
On+Image
Off*
Off+Image
2.Journal
Period
Every 50 Faxes* Sets the interval for
See
.
automatic printing of
Every 6 Hours
the Fax Journal.
Every 12 Hours
Every 24 Hours
Every 2 Days
Every 7 Days
Off
5.Remote Fax
Opt
1.Fwd/Page/Sto Fax Forward
Sets the machine to
forward fax
messages, to call
your cell phone or
pager, to store
incoming faxes in the
memory (so you can
retrieve them while
you are away from
your machine), or to
send faxes to your
PC.
re
Paging
Fax Storage
PC Fax Receive**
Off*
(**For MFC-7240)
(Backup Print)
If you choose
Fax Forward or (for
MFC-7240) PC-Fax
Receive, you can turn
on the safety feature
Backup Print.
2.Remote
Access
---l
Sets your own code
for Remote Retrieval.
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
108
Menu and features
Level 1
Level 2
Level 3
Options
Descriptions
Page
2.Fax
5.Remote Fax
Opt
3.Print Fax
—
Prints incoming faxes
stored in the memory.
See
.
(Continued)
(Continued)
6.Dial
Restrict.
1.Dial Pad
Enter # twice
You can set the
machine to restrict
dialing when using
the dial pad.
On
Off*
2.One Touch
Dial
Enter # twice
You can set the
machine to restrict
the dialing of
On
Off*
One Touch numbers.
3.Speed Dial
Enter # twice
You can set the
machine to restrict
the dialing of Speed
Dial numbers.
On
Off*
—
7.Remaining
Jobs
—
You can check which
jobs are in the
memory and lets you
cancel scheduled
jobs.
0.Miscellaneous 1.Compatibility (MFC-7240)
Normal*
Adjusts the
equalization for
transmission
Basic(for VoIP) difficulties.
(FAX-2840 and
FAX-2940)
VoIP service
providers offer fax
support using various
standards. If you
regularly experience
fax transmission
errors, choose
High*
Normal
Basic(for VoIP)
Basic(for VoIP).
2.Distinctive Set
Off*
Uses the telephone
company’sDistinctive
Ring subscriber
service to register the
ring pattern with the
machine.
3.Caller ID
Display#
View or print a list of
the last 30 Caller IDs
stored in the memory.
See
.
Print Report
C
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
109
Level 1
Level 2
Level 3
Options
Auto*
Descriptions
Page
3.Copy
1.Quality
—
You can choose the
Copy resolution for
your type of
See
.
Text
Photo
document.
Graph
2.Brightness
—
—
-nnnno+
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
-nnnno+
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
Adjust the brightness
for copies.
3.Contrast
Adjusts the contrast
for copies.
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Level 1
Level 2
Level 3
Options
Descriptions
Page
4.Print
Reports
1.Transmission 1.View on LCD
2.Print Report
—
—
You can view the
Transmission
Verification Report for
your last 200
See
.
outgoing faxes and
print the last report.
2.Tel Index
List
1.Numeric
—
—
Lists names and
numbers stored in the
One Touch and
2.Alphabetic
Speed Dial memory,
in numerical or
alphabetical order.
3.Fax Journal
—
—
Lists information
about your last 200
incoming and
outgoing faxes. (TX
means Transmit. RX
means Receive.)
4.User
—
—
Lists your settings.
Settings
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
110
Menu and features
Level 1
Level 2
Level 3
Options
Descriptions
Page
5.Machine
Info.
1.Serial No.
—
—
You can check the
serial number of your
machine.
2.Page Counter
3.Drum Life
—
—
Total
Fax/List
Copy
You can check the
number of total
pages the machine
has printed during its
life.
See
.
Print
—
You can check the
percentage of a
Drum life that
remains available.
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Level 1
Level 2
Level 3
Options
Descriptions
Page
0.Initial
Setup
1.Receive Mode
—
Fax Only*
Fax/Tel
External TAD
Manual
Chooses the receive
mode that best suits
your needs.
2.Date&Time
1.Date&Time
—
Puts the date and
time on the LCD and
in headings of faxes
you send.
See
.
2.Auto
Daylight
On
Changes for Daylight
Savings Time
automatically.
See
See
.
.
Off*
3.Station ID
—
Fax:
Sets your name and
fax number to appear
on each page you
fax.
Tel:
Name:
4.Tone/Pulse
(in Canada)
—
—
Tone*
Chooses the dialing
mode.
Pulse
4.Dial Tone
(in USA)
Detection
No Detection*
You can shorten the
dial tone detect
pause.
5.Dial Tone
(in Canada)
C
See Advanced User’s Guide.
See Quick Setup Guide.
The factory settings are shown in Bold with an asterisk.
111
Level 1
Level 2
Level 3
Options
Descriptions
Page
0.Initial
Setup
5.Dial Prefix
(in USA)
—
—
Sets a prefix number
that will always be
added before the fax
number every time
you dial.
See
.
(Continued)
6.Dial Prefix
(in Canada)
6.Reset
1.Address &
Fax
1.Reset
2.Exit
Restores all stored
phone numbers and
fax settings.
(in USA)
7.Reset
(in Canada)
2.All
Settings
1.Reset
2.Exit
Restores all the
machine settings to
the factory settings.
See
0.Local Language
—
(in USA)
Allows you to change
the LCD language for
your country.
.
English*
Español
(in Canada)
English*
Français
See Advanced User’s Guide.
See Quick Setup Guide.
The factory settings are shown in Bold with an asterisk.
112
Menu and features
Entering text
C
When setting certain menu selections, such as the Station ID, you will need to type text
characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have
printed letters because they are used for special characters.
Press the appropriate dial pad key the number of times shown in this reference table to access
the character you want.
Press Key
one time
two times three times four times
five times
2
3
4
5
6
7
8
9
A
D
G
J
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
A
D
G
J
L
M
P
T
O
R
V
Y
M
7
T
9
W
Inserting spaces
To enter a space in a fax number, press c once between numbers. To enter a space in a name,
press c twice between letters.
Making corrections
If you entered a character incorrectly and want to change it, press d or c to move the cursor to the
incorrect character, and then press Clear.
Repeating letters
To enter a letter on the same key as the previous letter, press c to move the cursor right before
pressing the key again.
Special characters and symbols
Press l, # or 0, then press d or c to move the cursor to the symbol or character you want. Press
OK to choose it. The symbols and characters below will appear depending on your menu
selection.
Press l
Press #
Press 0
for
for
for
(space) ! “ # $ % & ’ ( ) l + , - . / m
: ; < = > ? @ [ ] ^ _
C
É À È Ê Î Ç Ë Ö 0
113
Specifications
D
D
General
D
Note
This chapter provides a summary of the machines’ specifications. For additional specifications
Model
FAX-2840
FAX-2940
MFC-7240
Printer Type
Laser
Print Method
Electrophotographic Laser Printer
16 MB
Memory Capacity
LCD (liquid crystal display)
Power Source
16 characters 2 lines
110 - 120 V AC 50/60 Hz
Approx. 1080 W at 25 °C (77 °F)
Approx. 420 W at 25 C (77 F)
Power
Peak
Consumption
Copying
Ready
(Average)
Approx. 55 W at 25 C (77 F)
Deep Sleep
Approx. 1.5 W
Dimensions
12.2 in.
(311 mm)
14.5 in.
(368 mm)
14.2 in.
(360 mm)
Weights (with consumables)
19.8 lb (9.0 kg)
Noise Sound
level power
Operating (Printing) LWAd = 6.18 B (A)
Standby
LWAd = 4.25 B (A)
Sound
Operating (Printing) LPAm = 53 dB (A)
pressure
Standby
Operating
Storage
LPAm = 30 dB (A)
Temperature
50 F to 90.5 F (10 to 32.5 C)
32 F to 104 F (0 to 40 C)
20 to 80% (without condensation)
10 to 90% (without condensation)
Humidity
Operating
Storage
1
USB connected to PC
When copying one sheet
2
114
Specifications
Model
FAX-2840
FAX-2940
MFC-7240
2
ADF (automatic document feeder)
Up to 20 pages (20 lb (80 g/m ))
Up to 30 pages (staggered)
Recommended Environment:
Temperature: 68F - 86F (20 - 30C)
Humidity: 50% - 70%
Paper: Xerox 4200 or Xerox 4024 (20 lb/Letter)
Document Size
D
Model
FAX-2840
FAX-2940
MFC-7240
Document Size
(Single-sided)
Width
5.8 to 8.5 in. (147.3 to 215.9 mm)
5.8 to 14.0 in. (147.3 to 355.6 mm)
Length
D
115
Print media
D
Model
FAX-2840
FAX-2940
MFC-7240
Paper Paper
Paper Type
Plain Paper, Thin Paper or Recycled Paper
Input
Tray
Paper Size
Letter, A4, B5 (ISO/JIS), A5, A5 (Long Edge), B6 (ISO), A6,
Executive, Legal, Folio
2
Paper Weight
16 to 28 lb (60 to 105 g/m )
2
Maximum Paper
Tray Capacity
Up to 250 sheets of 20 lb (80 g/m ) Plain Paper
Manual
FeedSlot
(Manual)
Paper Type
Envelope, Labels , Thin Paper, Thick Paper, Recycled Paper,
Bond Paper or Plain Paper
Paper Size
Width: 3 to 8.5 in. (76.2 to 216 mm)
Length: 4.6 to 16 in. (116 to 406.4 mm)
2
Paper Weight
16 to 43 lb (60 to 163 g/m )
2
Maximum Paper
Tray Capacity
One sheet at a time 20 lb (80 g/m ) Plain Paper
2
Paper Face-Down Output Tray
Up to 100 sheets of 20 lb / 80 g/m Plain Paper
Output
Face-Up Output Tray
One sheet (face up print delivery to the Face up output tray)
1
For labels, we recommend removing each printed label sheet from the output paper tray immediately after it exits the
machine to avoid the possibility of smudging.
116
Specifications
Fax
D
Model
FAX-2840
FAX-2940
MFC-7240
Compatibility
Modem Speed
ITU-T Super Group 3
ITU-T Group 3
33,600 bps (with Automatic Fallback)
14,400 bps (with
Automatic
Fallback)
Scanning Width
Printing Width
Gray Scale
Max. 8.19 in. (208 mm)
Max. 8.19 in. (208 mm)
8 bit/256 levels
Resolution
Horizontal
Vertical
203 dot/in. (8 dot/mm)
Standard: 98 line/in. (3.85 line/mm)
Fine: 196 line/in. (7.7 line/mm)
Photo: 196 line/in. (7.7 line/mm)
Superfine: 392 line/in. (15.4 line/mm)
22 (11 2)
One Touch Dial
Speed Dial
200 stations
Groups
Up to 8
Broadcasting
Automatic Redial
272 stations
Yes, 1 time after 5 minutes
Memory Transmission
Out of Paper Reception
Up to 400 pages Up to 500 pages Up to 400 pages
Up to 400 pages Up to 500 pages Up to 400 pages
1
2
‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code). Specifications
and printed materials are subject to change without prior notice.
‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, MMR code). Specifications
and printed materials are subject to change without prior notice.
D
117
Copy
D
Model
FAX-2840
FAX-2940
MFC-7240
Color/Monochrome
Copy Width
Monochrome
Max. 8.27 in. (210 mm) (Letter size)
Stacks or Sorts up to 99 pages
25% to 400% (in increments of 1%)
Up to 300 600 dpi
Multiple Copies
Reduce/Enlarge
Resolution
First Copy Out Time
Less than 12 seconds
(from Ready mode and
standard tray)
Less than 11 seconds
(from Ready mode and
standard tray)
Less than 12 seconds
(from Ready mode and
standard tray)
118
Specifications
Scanner (For MFC-7240)
D
Model
MFC-7240
Color/Monochrome
TWAIN Compliant
Monochrome
®
®
Yes (Windows XP / Windows XP Professional x64 Edition /
®
®
Windows Vista / Windows 7 / Mac OS X 10.5.8, 10.6.x,
10.7.x )
®
®
®
WIA Compliant
ICA Compliant
Resolution
Yes (Windows XP / Windows Vista / Windows 7)
Yes (Mac OS X 10.6.x and 10.7.x )
Up to 19200 19200 dpi (interpolated)
Up to 600 600 dpi (optical)
Scanning Width
Gray Scale
Max. 8.27 in. (210 mm)
256 levels
1
2
For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.
Maximum 1200 x 1200 dpi scanning with the WIA driver in Windows® XP, Windows Vista® and Windows® 7
(resolution up to 19200 × 19200 dpi can be chosen by using the scanner utility)
Note
(FAX-2940 only)
You can download the scanner driver from the Brother Solutions Center at
http://solutions.brother.com/.
Please note that FAX-2940 does not support the scanning function for Mac OS X 10.5.8 users.
D
119
Printer (For MFC-7240)
D
Model
MFC-7240
Resolution
Print Speed
HQ1200 (2400 × 600 dpi) quality, 600 dpi × 600 dpi
Up to 21 pages/minute (Letter size)
First Print Out Time
Less than 10.0 seconds (from Ready mode and standard tray)
1
The print speed may vary depending on the type of document you print.
Note
(FAX-2940 only)
You can download the printer driver and the PC-FAX driver from the Brother Solutions Center
at http://solutions.brother.com/.
(FAX-2840 only)
You can download the printer driver from the Brother Solutions Center at
http://solutions.brother.com/.
Model
FAX-2840
FAX-2940
Resolution
Print Speed
HQ1200 (2400 × 600 dpi) quality, 600 dpi × 600 dpi
Up to 21 pages/minute
Up to 24 pages/minute
(Letter size)
(Letter size)
First Print Out Time
Less than 10.0 seconds (from Less than 8.5 seconds (from
Ready mode and standard
tray)
Ready mode and standard
tray)
1
The print speed may vary depending on the type of document you print.
Interface
D
Model
USB
FAX-2840
FAX-2940
MFC-7240
Hi-Speed USB 2.0
Use a USB 2.0 cable (Type A/B) that is no longer than 6 feet
(2.0 meters) long.
1
Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB
1.1 interface.
2
Third party USB ports are not supported.
120
Specifications
Computer requirements (For MFC-7240)
D
Minimum System Requirements and Supported PC Software Functions
Computer Platform & Processor
Minimum Recommended Hard Disk Space Supported Supported
Operating System
Version
Minimum
Speed
RAM
RAM
to install
PC
Software
Functions
PC
Interface
For
For
Drivers Applications
®
®
®
128 MB 256 MB 150 MB 500 MB Printing,
USB
Windows
Windows
Intel
®
Operating XP
PC-Fax ,
Scanning
Pentium II
or equivalent
System
Home
®
Windows
XP
Professional 1
®
64-bit
256 MB 512 MB
Windows
XP
®
(Intel 64 or
Professio AMD64)
nal x64
supported
CPU
Edition
®
Windows
512 MB 1 GB
500 MB 1.2 GB
Intel
®
Vista
Pentium 4
or equivalent
64-bit
®
(Intel 64 or
AMD64)
supported
CPU
®
®
1 GB
(32-bit) (32-bit)
2 GB 2 GB
(64-bit) (64-bit)
1 GB
650 MB
Windows
Intel
®
7
Pentium 4
or equivalent
64-bit
®
(Intel 64 or
AMD64)
supported
CPU
®
Macintosh Mac OS X
Operating 10.5.8
System
512 MB 1 GB
80 MB
400 MB Printing,
PC-Fax
USB
PowerPC
G4/G5
®
Send ,
Intel
Scanning
Processor
D
®
Mac OS X
10.6.x
1 GB
2 GB
2 GB
2 GB
Intel
Processor
®
Mac OS X
10.7.x
Intel
Processor
1
For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi.
121
2
3
4
Third-party USB ports are not supported.
PC-Fax supports black and white only.
Nuance™ PaperPort™ 12SE supports Microsoft® SP3 or higher for Windows® XP and SP2 or higher for Windows
Vista® and Windows® 7.
All trademarks, brand and product names are the property of their respective companies.
Consumable items
D
Model
FAX-2840
FAX-2940
MFC-7240
Order No.
Toner
Cartridge
Inbox
Approx. 700 pages Approx. 1,200
Approx. 700 pages
—
(Letter)
pages (Letter)
(Letter)
Standard
TN-420
TN-450
Approx. 1,200 pages (Letter)
Approx. 2,600 pages (Letter)
High
Yield
Drum Unit
DR-420
Approx. 12,000 pages (Letter)
1
2
Approx. cartridge yield is declared in accordance with ISO/IEC 19752.
Drum yield is approximate, and may vary by type of use.
122
Index
E
E
A
D
Address Book .............................................8
ADF (automatic document feeder)
Answering machine (TAD)
Apple Macintosh
See Software User's Guide.
Data Ident-A-Call ..................................... 34
Dialing
using the Address Book key ................. 42
choosing ring pattern ............................ 35
Document
Automatic
Easy Receive .....................................30
B
how to load ........................................... 22
Drum unit
Brother
accessories and supplies ........................ ii
E
Equalization ............................................. 91
Error messages on LCD .......................... 69
Comm. Error ......................................... 69
Print Unable XX .................................... 72
Replace Toner ...................................... 55
Scan Unable XX ................................... 73
C
Cleaning
scanner glass ........................................66
Connecting
external TAD (answering machine) .......37
ControlCenter2 (for Macintosh)
See Software User’s Guide.
®
ControlCenter4 (for Windows )
See Software User’s Guide.
Cordless telephone (non-Brother) ............39
123
F
M
Fax codes
Machine information
fax receive code ....................................39
telephone answer code .........................39
Fax, stand-alone
serial number ...................................... 101
Macintosh
from extension telephone ...................39
ring delay, setting ...............................29
telephone line interference .................91
telephone line interference .................91
Fax/Tel mode
answering at extension telephones .......39
fax receive code ....................................39
telephone answer code .........................39
See Software User's Guide.
Maintenance, routine
replacing
Manual
Mode, entering
H
N
HELP
Nuance™ PaperPort™ 12SE
See Software User’s Guide and Help in the
PaperPort™ 12SE application to access
How-to-Guides.
I
O
Ident-A-Call ..............................................34
Ident-A-Ring .............................................34
One Touch
J
Jacks
EXT
L
124
P
R
in paper tray .........................................9
tray capacity ..........................................17
PC-FAX
Remote setup
See Software User's Guide.
E
Replacing
Reports
Resolution
See Software User's Guide.
Personalized Ring ....................................34
Presto! PageManager
See Software User's Guide. See also Help
in the Presto! PageManager application.
Print
document from your computer ..............46
specifications ......................................120
Printing
Resolution key ........................................... 8
Ring delay, setting ................................... 29
S
Scanning
See Software User's Guide.
Serial number
Service centers ............................................i
SimpleBiz Fax & Alternate Number
Speed Dial
See Software User's Guide.
Programming your machine ...................103
Q
Quality
group dial
one touch dial
speed dial
125
T
TAD (telephone answering device),
Telephone line
connections ...........................................37
difficulties ..............................................85
interference ...........................................91
Toner cartridge
Troubleshooting .......................................67
error messages on LCD ........................69
if you are having difficulty
copy quality ........................................88
print quality .........................................90
sending faxes .....................................87
telephone line .....................................91
maintenance messages on LCD ...........69
V
W
Warranties are in the box .......................... iii
®
Windows
See Software User's Guide.
126
EQUIPMENT ATTACHMENT LIMITATIONS
(Canada only)
NOTICE
This product meets the applicable Industry Canada technical specifications.
NOTICE
The Ringer Equivalence Number is an indication of the maximum number of devices allowed to
be connected to a telephone interface. The termination on an interface may consist of any
combination of devices subject only to the requirement that the sum of the RENs of all the devices
does not exceed five.
‘Brother International Corporation
100 Somerset Corporate Boulevard
P.O. Box 6911
Bridgewater, NJ 08807-0911 USA
Brother International Corporation (Canada) Ltd.
1 rue Hôtel de Ville,
Dollard-des-Ormeaux, QC, Canada H9B 3H6
Visit us on the World Wide Web
These machines are approved for use in the country of purchase only. Local Brother companies
or their dealers will only support machines purchased in their own countries.
|
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