Alcatel Lucent Answering Machine 4610 IV User Manual

Alcatel 4610 IV

Release 3.0

User's reference manual

WHEN YOU NEED HELP

If you contact our Technical Support Line, please have

the following information: The Name and Version number

of the product about the which you are calling: i.e. Alcatel

4610 IV, Release 3.0.18

Table of Contents

1 Introduction

1.1 How to Use the Manual

1.2 The Presentation Principle

1.3 The System Administrator

2 Helpful Terms

Feature List

3 Administration

3.1 General Hints

Specific Key Functions

Entering the Administration Menu

3.2 Overview of Administrative Functions

Change of Administrator Password

Set Time and Date

Define Opening Hours

Select Language

Switch Opening/Closing Hours

Overview of System Administration Parameters

3.3 Automated Attendant

What is an 'Automated Attendant'?

Modify Opening Hours Menu

Record Main Menu

Record Company Greeting

Modify Submenu

Record Submenu

Change Default Function

Short Cut

Common Mailbox

Operator's Number

'Press Star' Question

Change Transfer Type

Function for 'Non Existing Mailbox'

Record 'Good Bye Announcement'

'Select Language' Question

FAX Switch

Modify Closing Hours Menu

Copy Opening Hours Menu

3.4 Infobox/Audiotex

Modify Infobox

Record Infobox

Modify Function

Delete Infobox

3.5 Mailbox Administration

Install Mailbox

Modify Mailbox

Reset the Password

Change Notification Type

Delete Mailbox

Enable/Disable Answer Only Mode

Switch Standard/Guest Mode

Record Notification Announcement

Distribution List

Create Distribution List

Listen/Modify Distribution List

Broadcast

Overview of Mailbox Parameters

3.6 Statistics

Mailbox-Statistics

Infobox-Statistics

Clear Statistics Counters

Automated Attendant-Statistics

System Utilisation-Statistics

Largest Mailboxes-Statistics

3.7 Read SW-Version

4 Voice Mail Functions

4.1 General Hints

Play Back Control

Recording Control

100

4.2 Overview of Functions: Standard Mode

101

Open the Mailbox

102

104

107

108

109

110

111

112

113

114

115

116

117

118

119

121

122

123

124

126

128

129

130

131

132

133

Open the Mailbox the First Time

Listen to New Messages

Listen to Archived Messages

Send a Copy of a Message

Reply to a Message

Send a Message

Dial by Name

Distribution List

Create Distribution List

Listen/Modify Distribution List

Check the Receipt of a Message

Record the Personal Greeting

3 Greetings ON/OFF

Record 3 Personal Greetings

Modify 3 Personal Greetings

Select Personal Greetings

Record the Name

Notification Number

Notification Schedule

Notification ON/OFF

Notification Call/Remote Consultation of the Mailbox

Change of your Personal Password

Select your Language

Enable/Disable Answer Only Mode

Information Service

4.3 Overview of Functions: Guest Mode

134

Open the Guest Mailbox the First Time

Guest Mailbox: Listen to Messages

Guest Mailbox: Remote Consultation

136

137

138

5 Overview of Automated

Attendant Parameters

139

140

6 Index

1 Introduction

By covering voice processing requirements, the Alcatel 4610 IV helps the

customers of small and medium enterprises to get out more of their

business - especially with regard to the areas "Greeting", and "MobilĆ

ity". These specific solutions are called applications. The following geĆ

neric applications are available:

• Voice mail / Voice Messaging

• Automated Attendant

• Infobox / Audiotex

The Alcatel 4610 IV provides in Alcatel Office PBXs for hotel applications

an integrated voice messaging solution for guests and staff of hotels and

related markets.

The intended audience of this manual are people in charge of the adĆ

ministration of the Alcatel 4610 IV.

This manual describes the procedures and commands to customize your

specific configuration to the needs of your organization and to keep the

'voice image' of your company always up to date.

As more technical details might be interesting for the administrator than

for the mailbox user, this manual contains additional information in

relation to voice mail and voice messaging as well as 'technical details'

about functions (see clause 1.2 "The presentation principle").

1.1 How to Use the Manual

It is presumed that the Alcatel 4610 IV is installed and the basic configuĆ

ration is done by authorized maintenance staff.

All chapters which refer to the handling and configuration of the Alcatel

4610 IV are structured according to the tasks to be done either by the

user or the system administrator such as creation or modification of a

mailbox, the Automated Attendant or an Infobox.

By using the table of contents you can quickly locate any feature or conĆ

figuration parameter you want. For more complex parameters you can

find a practical example.

1.2The Presentation Principle

The following presentation principle is used in this guide.

Name of the option

B Explanation of the option

Description

Description box

of the maĆ

nipulation

Useful

hints

Technical details

Icons in the description box on the leftĆhand side are representing

the required manipulations or system actions.

Press or dial

Listen

Record

Call

Message

waiting

Hang up

Enter

administration

Open the

Password

mailbox

Keys to be pressed are represented by e.g. <1>.

Names of menus to be selected are represented by

e.g. 'New messages'.

This icon will draw your attention to warnings.

1.3 The System Administrator

To be system administrator is a very responsible task. A high percentage

of good acceptance of the system by the customer as well as by your

own organization lies in your hands. Here are some hints to give you a

good start:

Voice Mail and Voice Messaging:

• When the system was set into operation the first time:

Standard Mailbox

- Make sure that all users have their user guide available.

- Organize a common user training. Users feel more comfortĆ

able in using their mailboxes during their daily business, when

they understand the principles.

Point out the benefits how voice messaging can ease commuĆ

nication.

- Demonstrate the functionality and how to access the mailbox

from intern your company and from outside.

- Explain how they can form their greeting. Give them examples,

some are listed in the box below.

Examples:

'Hello! This is the mailbox of .... (name). I am out of my

office until ........ o'clock, inspecting our construction sites.

Please leave me a personal message. I'll return your call

within 4 hours. If you need assistance, press 0 now.'

'Hello, you have reached the personal mailbox of .... (name).

Today you can reach me again in the office at ... o'clock. In

urgent cases you can reach me at .... (telephone number). Also

my colleague .... (name) at extension ......... (extension number)

will be happy to help you. If you prefer to leave me a

message, please do so now'.

Technical details:

Plug and Phone functionality, available in Alcatel Office release 320A,

creates automatically standard mailbox for each installed subscriber

set. Therefore, the mailbox owner has just to enter a password and to

record his name to setup his mailbox . See clause 3.5 (page 69) and

page 104.

- Explain how the diversion to the mailbox can be activated/

deactivated. Ask users not to 'hide' behind their mailbox, when

they are in their office the diversion has to be deactivated and

calls answered personally.

- Tell them to consult their mailbox, immediately when the 'mesĆ

sage waiting' indication becomes switched on and to answer

the messages. People will appreciate their fast response.

If you are out of the office: Use notification respectively check

for voice message twice a day.

- Remember users to delete unused and archived messages after

a while.

- Offer general information using the broadcast option.

- Give support in creating distribution lists.

- Let your customers know about your voice mail system.

- Explain how a secretary can transfer a call in someone else's

mailbox.

- When a 'common' mailbox is assigned make sure that a reĆ

sponsible person consults this mailbox frequently.

- Disable call diversion to a mailbox for services that must be

reached (operator, medical care, security services,

fire brigade ... ).

Guest Mailbox

- Explain how to enter the personal password and that it is only

necessary for external consultation of the guest mailbox.

- If the guest mailbox is used in a hotel environment make sure

that the receptionist informs the guest that he has a personal

voice mailbox allocated to his room telephone.

- If the Alcatel 4610 IV is integrated in an Alcatel Office PBX reĆ

lease 320A for hotel applications the mailbox password and

the language of the voice guidance is allocated during checkĆ

in procedure. If the language is not persistent the 'Primary LanĆ

guage' is taken as default.

The mailbox number is identical to his room telephoneĆnumĆ

ber. A password is necessary for direct outward dialling as well

as for consultation of his mailbox from outside his room.

If the guest is checkedĆout his mailbox is deleted immediately

except messages are still in his mailbox. In this case the mailĆ

box stays available for consultation at least one hour after

checkĆout.

• When you install a mailbox for a new user

- Make sure that the user manual is available.

- Make a short user training covering the same points as in secĆ

tion 'When the system was set into operation the first time'.

• Monitoring the application

- Check statistics regularly to control the acceptance by the cusĆ

tomers and propose improvements to your management.

- Check statistics regularly to detect problems (e.g. users who do

not listen to messages or who do not delete old messages).

Automated Attendant and Infoboxes/Audiotex:

• Designing the application

- Make sure people can always reach a person (operator) and

never will get the impression of being trapped in the system.

- Consider callers with rotary phones, not being able to send

DTMF-digits. After a short time-out within the main menu the

Alcatel 4610 IV should transfer the call to the operator or a

free agent. A voice prompt informs the caller of the transfer in

progress.

- Keep the structure of your Automated Attendant as simple as

possible. A menu should not exceed more than 4 options.

- Record the menus of your application with a friendly and welĆ

coming voice. In order to ensure best results of voice quality

never use hands-free during recording of voice prompts.

People will remind the menu option better, when it starts with

the service first and the appropriated key at the end of the opĆ

tion.

Example: '...for the order department, press <2>.'

- Promote also internal information services like: training departĆ

ment, medical service, pension fund, etc.

2Helpful Terms

Broadcast

You can use the number 000 to send ('broadcast') a

message to all subscribers of the application. All

installed and initialized mailboxes are included

automatically.

Consultation

You can open your mailbox to listen to new and/or

archived messages.

Control functions

Play back control:

You can replay, rewind 10 seconds, forward 10 seĆ

conds, pause, go to the beginning or to the end of

the recording whenever listening to a recording

(voice mail or infobox).

Recording control:

You can cancel the recording and re-record, pause

and finish recording, whenever you are recording a

text (voice mailbox, infobox, greetings, name or

menu prompts).

Dial by name

You can send a message to another mailbox by

dialling the name instead of dialling the mailbox

number, using the letters on the key pad of your teleĆ

phone set. Dial by name is also applicable in Auto-

mated Attendant (AA). Press <#>, followed by

the digits corresponding to the letters

of the name.

Distribution list

You can use a distribution list to send a message to

a group of persons using one destination number

only.

Delete

You can delete a message when you are listening to

it.

Greetings

Infobox

You can record three different greetings. You can

select the greeting which applies best.

An infobox contains any kind of voice info (audiotex

functionality). No messages can be left.

Language

Mailbox

An external caller and the mailbox owner can select

their preferred operation language of the voice meĆ

nus, depending on the installation.

Standard Mailbox

A mailbox is dedicated to an owner. It bears the

owner's recorded name and welcomes the caller

with a personal recorded greeting. Messages can be

left in the mailbox. Only the owner can consult the

mailbox and act on his messages.

Answer Only Mailbox

If the 'Answer only mode' of a mailbox is enabled

the caller can listen to the greeting but can't leave a

message.

Common Mailbox

If for a standard mailbox - which is defined for the

functions 'Short Cut', 'Default Function for the AutoĆ

mated Attendant' or 'Function for Non Existing MailĆ

box' - no personal greeting is recorded the ComĆ

mon Mailbox Announcement' is played.

Guest Mailbox

This mode of mailbox can be used in a:

Hotel environment (Alcatel Office PBX release 320A)

During checkĆin of the guest a mailbox is automatiĆ

cally installed. A password and the preferred languĆ

age is assigned. The mailbox is deleted at checkĆout

procedure.

The guest may record his name. The password must

be entered if he consults his mailbox from outside

the hotel room.

Office environment

The mailbox is installed using the administration

menu. During first consultation the name must be

recorded and a password entered. Name and passĆ

word can't be changed by the owner. The password

must only be used for remote consultation.

Message receipt

Message reply

Name

You can check whether the message, you have sent

to a subscriber, has been listened to.

Subscribers can send the response to a voice

message directly into the sender's mailbox.

Each subscriber records his name when he is

initializing his mailbox.

Notification

The Alcatel 4610 IV informs you when messages

have arrived

in your mailbox by calling you on any phone speciĆ

fied by you.

Password

Personal Password

The personal password ensures privacy by protectĆ

ing the mailbox against misuse by another person.

Administration Password

The administration password protects the used

Alcatel 4610 IV configuration against misuse by

another person.

Send Copy

You can send a copy of a message to another mailĆ

box, to a distribution list or broadcast it. The system

asks you to record an introduction to the message

before the copy is sent.

Subscriber

The person who owns a standard mailbox.

Telephone system The Alcatel 4610 IV is part of the Alcatel Office

telephone system.

Timestamp

Voice Mail

You can request information on time and date when

the message arrived in your mailbox.

The part of the Alcatel 4610 IV which processes

voice messages

Feature List

Archive messages

Automated Attendant

Broadcast

Change of password

Check receipt of message

Dial by name

Distribution lists

FAX-Switch

Infoboxes/Audiotex

Information service (Internal)

Listen to new messages

Listen to archived messages

Notification

Mailbox (StandardĆ, GuestĆ and Answer Only Mode)

Multi-lingual: Mailbox, Automated Attendant, Infoboxes/Audiotex, InĆ

formation service (Internal)

(not generally available)

Personal greeting

Play back control, recording control

Read SW-Version

Record the name

Remote consultation of the mailbox

Reply to a message

Select personal greeting 1, 2 or 3

Send a message

Send a copy of a message

Statistics

Submenus for Automated Attendant

Timestamp

Switch to 'Answer Only Mode'

3 Administration

3.1 General Hints

These functions help to administrate easily the Alcatel 4610 IV by voice

guided communication.

The communication between the administrator and the administration

menu is based on inputs via the keys of a multi frequency telephone key

pad and voice announcements of the administration menu.

Every input is confirmed with a voice announcement. Correct inputs will

let you continue. When a input can't be accepted of some reasons, the

administration menu will ask for a new input.

Specific Key Functions

The following keys have specific functions:

to perform one of the following actions:

- confirm your previous input,

- skip an announcement

(example: bypass listening to an announcement),

- step forward in a list.

B Press

at any time you

- either want to cancel a previous input or

- exit from a menu or list.

to delete an individually recorded announcement.

If deleted the default announcement is played

('no recording' in case of external Infobox/Audiotex).

The following announcements can be deleted: Main

menu, Company greeting, Submenu(s), Call release

('Good bye') announcement, Notification

announcement, Infobox/Audiotext, Personal greeting,

Mailbox name

Entering the Administration

B The administration menu provides a selection of administrative paraĆ

meters to create and maintain the Alcatel 4610 IV.

Dial the phone number

of the Alcatel 4610 IV.

Phone number of

The number depends on

Alcatel 4610 IV

the usage and can be:

a) Either the number of

the operator group

(if the Alcatel 4610 IV

is part of an operator

group)

b) System number of the

Alcatel 4610 IV.

Press <#> during listenĆ

ing the 'Company greetĆ

ing' (only in case a)).

Company greeting

Start consultation

Press <0> for the

administration menu.

Administration mailbox

number

Enter the password.

When you are entering

this option the first time

the default password is

<4444>.

Password

This basic, recurrent maĆ

nipulation 'Entering the

administration menu' is

represented by the folĆ

lowing symbol:

3.2Overview of Administrative Functions

Automated Attendant

Administration menu

OPENING HOURS MENU

OPENING/CLOSING

HOURS

CLOSING HOURS MENU

INSTALL MAILBOX

COPY OPENING

HOURS MENU

MODIFY MAILBOX

MODIFY INFOBOX

SELECT LANGUAGE

Time and date menu

SET TIME

DISTRIBUTION LISTS

AUTOMATED

SET DATE

DEFINE OPENING

HOURS

ATTENDANT

Miscellaneous

RECORD "GOOD BYE"

ANNOUNCEMENT

TIME AND DATE

RECORD NOTIFIĆ

CATION

ANNOUNCEMENT

CHANGE

ADMINISTRATOR

PASSWORD

ENABLE/DISABLE "SELECT

LANGUAGE" QUESTION

FAX SWITCH

MISCELLANEOUS

RELEASE

READ STATISTICS

READ SW-VERSION

Automated Attendant menu

MODIFY MAIN MENU

RECORD MAIN MENU

SUBMENU

RECORD COMPANY GREETING

SUBMENU HANDLING

SUBMENU

CHANGE DEFAULT FUNCTION

CHANGE "SHORT CUT"

SUBMENU

MODIFY SUBMENU

RECORD SUBMENU

SUBMENU

CHANGE OPERATOR'S NUMBER

ENABLE/DISABLE "PRESS

STAR"

QUESTION

SUBMENU

CHANGE TRANSFER TYPE

FUNCTION FOR 'NON

EXISTING MAILBOX'

SUBMENU

Change of Administrator Password

B The administrator password must be changed to protect the Alcatel

4610 IV from misuse.

Enter administration

Enter the administration

menu.

Press <9> for 'Change

administrator password'.

Change administrator

password

Enter new password

Confirm

Enter the new password.

Press <#> to confirm.

The number of digits for

the password must be

four.

- Don't forget the administrator password.

- If you forget the administrator password it can be reset

by the service staff only.

Set Time and Date

Enter the administration

menu.

Enter administration

Press <8> for 'Time and

date'.

Time and date

Set time

Press <1> for 'Set time'.

Enter two digits for the

hour and two digits for

the minutes.

Enter hour and minutes

Confirm

Press <#> to confirm.

Press <2> for 'Set date'.

Set date

Enter two digits for the

day, two digits for the

month and two digits for

the year.

Enter day, month

and year

Confirm

Press <#> to confirm.

Technical details:

If the Alcatel 4610 IV is installed in an Alcatel Office PBX release 4

the date and time is synchronized automatically.

Set Time and Date (continue)

Technical details:

Time

Hours: Two digits from 00 to 23,

Minutes: Two digits from 00 to 59,

Example: 8 o'clock in the morning.

Enter: 0, 8, 0, 0.

2 o'clock in the afternoon

Enter: 1, 4, 0, 0.

Date

Day: Two digits from 01 to 31

Month: Two digits from 01 to 12

Year: 98 for 1998

02 for 2002

Define Opening Hours

B Define the requested schedule. For the following combinations one or

two ranges are possible:

(

)

(

)

Enter the administration

menu.

Enter administration

Press <8> for 'Time and

date'.

Time and date

Press <3> for 'Define

opening hours'.

Define opening hours

Enter day of week

Define day(s) of the week

<1> Sunday

<2> Monday

<3> Tuesday

<4>Wednesday

<5>Thursday

<6> Friday

<7> Saturday

<8> All days of a week

<9> Working days

<0> Weekend

Enter start time 1

Enter end time 1

Enter start time 2

Enter end time 2

Confirm

Define the range.

The data input is

announced. To skip a

time announcement

press <#>.

Press <#> to confirm.

Define Opening Hours (continue)

Examples for the range

One range

Two ranges

08:00

12:00

00:00

Enter start time 1

Enter end time 1

Enter start time 2

Enter end time 2

12:00

13:00

18:00

All day open All day closed

Enter start time 1

Enter end time 1

00:00

24:00

00:00

Technical details:

Hours: Two digits from 00 to 23,

In case of 'end time 1' also 24 is

accepted.

Minutes: Two digits from 00 to 59,

Example: 8 o'clock in the morning.

Enter: 0, 8, 0, 0.

2 o'clock in the afternoon

Enter: 1, 4, 0, 0.

Select Language

- AA (Automated Attendant)

- Good-bye

- Infoboxes/Audiotex

- Outgoing call notifications.

Default, when entering administration menu, is the primary language.

Before recording of one of the above mentioned announcements the

administrator has first to choose in the 'Select language' menu the de-

sired language. Then, without leaving the administration menu, the

recording of e.g. the 'Main menu' is done in the language, which

corresponds to the selected one.

The choice of the selected language remains unchanged until another

language is selected or until leaving the administration menu.

When entering the administration menu without selection of a language

all recordings are per default for the primary language.

This is the language which is - in case of multilingual AA - offered as

option 1 to the caller. If the caller does not select the language, the

primary language is used.

Select Language (continue)

Enter the administration

menu.

Enter administration

Press <5> for 'Select

language'.

Select language

Enter the number of the

selected language.

Enter number

Selecting the language

does not affect the lanĆ

guage of the administraĆ

tion menus.

Technical details:

The default language, when entering the administration menu, is the

primary language.

This option is not announced:

- When the Alcatel 4610 IV supports just one language.

Not generally available.

Switch Opening/Closing Hours

B This option provides a manual switch between opening and closing

hours menu of Alcatel 4610 IV at any time. Basically the switch between

opening hours and closing hours depends on the defined time schedule

of the opening hours (see chapter 'Define opening hours)

When the opening/closing hours have been switched manually and

afterwards the 'Defined opening hours' time Alcatel 4610 IVcurs, the

manually activated switch-over is cancelled.

Example:

When you switch during opening hours manually to closing hours, next

morning the Alcatel 4610 IV will switch to opening hours.

Enter administration

Enter the administration

menu.

Switch opening/closing

hours menu

Press <1> for 'Switch

opening/closing hours'

menu.

Technical details:

- The time dependent switch is always active.

Enter the administration menu *)

*) For details see

'Entering the

administration

menu'

Phone number of the Alcatel

4610 IV

Start consultation

Administration mailbox number

Password

Define opening hours

Time and date

Change administrator password

Change administrator

password

Define opening hours

Enter new password

Select day of the week

Sunday

Set time and date

Time and date

Monday

Set time

Tuesday

Wednesday

Thursday

Friday

Select language

Enter number

Enter hour/minutes

Confirm

Time and date

Set date

Saturday

All days of

a week

Enter day/month/

year

Working days

Weekend

Confirm

Overview of System

Administration

Parameters

Define range

Start time, end time

3.3 Automated Attendant

The following chapter explains the functions of the Automated AttenĆ

dant. All terms which represent configuration parameters are printed

bold. This should make it easier for you to remember when you listen

to the spoken menus.

What is an 'Automated Attendant'?

The 'Automated Attendant' welcomes the caller with the 'company

greeting' and 'transfers' the caller dependent on his choice to the apĆ

propriate destination. To establish this, all possible choices offered to

the caller are proposed in a spoken 'main menu' and/or 'submenus'.

The Automated Attendant can be customised to the individual requireĆ

ments of your company therefore the proposed choices can be different

during 'opening hours' and 'closing hours' of your company. This

results in two completely independent Automated Attendants. The

switching between 'opening hours menu' and a 'closing hours

menu' is done either manually by the administrator or automatically

following a pre-programmed 'schedule' which is defined in the

'opening hours'.

'Multi-lingual' Automated Attendant: As option the language of

guidance can be selected by the caller.

More details?

To give you more details we will follow a caller on his way through the

Automated Attendant. When a caller reaches the Automated Attendant

he will hear the 'company greeting' first. Then he is asked to press the

star key (the 'press star question' is an optional function) to check

whether he is using a dual touch-tone telephone. After pressing the

star key the caller has the choice to select his preferred language for

guidance (the 'select language question' is optional and depends on

the number of installed languages).

The caller reaches now the 'main menu' of the Automated Attendant

where specific 'functions' are assigned to the digit keys of the teleĆ

phone key pad. He can select one of this proposed functions while he is

guided by a recorded 'main menu' announcement.

If configured, the caller can reach one of several submenus. This seĆ

cond level of the Automated Attendant allows optimum coherence to

the subscriber's organisation.

Which menu functions can be selected

Out of the following functions can be selected.

Function Type

Transfer to operator

Transfer to extension

Free dialling

Destination / Action

Predefined number

The caller dials the extension number

to which he wants to be transferred

Predefined mailbox

Mailbox

Leave a message

Infobox

The caller dials the desired mailbox number

Predefined infobox

Call release (Good bye) The application releases the call

Submenu

Not used

Another ten choices

None

One function can be performed automatically without offering a choice

to the caller. This option is called 'short cut'.

Structure of an Automated Attendant

Company greeting

Press star question

Optional

Select language question

Alternatively to main menu

Main menu

Short cut

Automated Attendant:

Modify Opening Hours Menu

menu, which can be selected by callers during opening hours.

Enter administration

Enter the administration

menu.

Automated Attendant

Opening hours menu

Modify main menu

Enter digit key

Enter function

Confirm

Press <7> for

'Automated Attendant'.

Press <1> for 'Opening

hours menu' (Note: see

also

menu').

'Closing

hours

Press <1> for 'Modify

main menu'.

Press the digit key

<1-0> or press <#>

to review all.

Enter the digit of the

desired function.

Press <#> to confirm

or leave the function

unchanged.

The application asks you

to enter the number of

the digit key <1-0> to

which you like to assign

a function. Select out of

the 'list of main menu

functions' (see table on

next page) the number

of the desired function.

List of Main Menu Functions

Number

Function

Not used:

The application ignores the digit.

Free dialling:

The caller is asked to enter the extension number of the

desired subscriber or an abbreviated dialling code

(see 'Transfer to trunk').

Transfer to extension:

and ext. no. or

abbreviated

dialling code

The caller is connected to a predefined extension or to

an abbreviated dialling code (see 'Transfer to trunk').

Transfer to operator:

The caller is connected to a predefined operator.

and

Infobox:

The caller is connected to a predefined infobox.

infobox

number

Leave a message:

The caller is asked to enter the number of the mailbox,

where he wants to leave a message.

Mailbox:

and

mailbox

number

The caller is connected to a predefined mailbox,

where he can leave a message.

Call release (Good bye):

The application plays the 'Good bye announcement'

and releases the call.

Submenu:

The application offers further choices which has to be

defined in the function 'submenu'. The digit key which

has to be entered by the caller equals to the number

of the submenu.

Example

Description:

This example shows how to create a simple Automated Attendant

application. What is intended to establish is the following:

When a caller reaches the main menu he can choose

- Transfer to an extension,

- Transfer to a submenu,

- Free dialling to extension numbers,

- Mailbox

- Operator

Free

dialling

Orders

Operator

Mrs. Braun

Delivery Dept.

Main menu

Transfer to

extension

101

Mailbox 222

Transfer to

operator

Transfer to

submenu

Configuration:

- Enter the administration menu.

- Press <7> for 'Automated Attendant'.

- Press <1> for 'Opening hours menu' (or <2> for 'Closing hours

menu').

- Press <1> for 'Modify main menu'.

- Press <1> for digit 1, <3> for 'Transfer to extension', <101> for

extension number, press <#> to confirm.

- Press <2> for digit 2, <9> for 'Submenu', press <#> to confirm.

- Press <3> for digit 3, <2> for 'Free dialling', press <#> to confirm.

- Press <4> for digit 4, <7> for 'Mailbox' and <222> for

'Mailbox number', press <#> to confirm.

- Press <0> for digit 0, <4> for 'Transfer to operator', press <#>

to confirm.

Example for announcement of the Automated Attendant

Call at Fulgor Delivery & Co

5 6

Company greeting

(individual announcement,

see page 39)

Welcome, you are connected to

the Automated Attendant of Fulgar

Delivery & Co.

'Press star' question

(fixed announcement,

see page 53)

OPTIONAL

Please press <K >.

'Select language' question

(individual announcement,

see page 59)

Thank you. If you prefer another

language than English, press <1> for

French or <2> for German.

OPTIONAL

Main menu

(individual announcement,

see page 37)

If you want to get price informations from

Mrs. Braun, press <1>.

If you want to be transferred to our delivery department,

press <2>.

To dial your partner yourself, press <3>.

To leave last minutes orders in our mailbox, press <4>.

If you need assistance from our operator, press <0>.

Transfer to Trunk

'Transfer to trunk' respectively 'Trunk to trunk connection' via the AutoĆ

mated Attendant can be made using the function 'Free dialling' or

'Transfer to predefined extension' in combination with the PBX feature

abbreviated dialling.

Due to the fact that the Alcatel 4610 IV supports only a maximum of

4Ćdigits dialling the external number must be defined as abbreviated

dialling code in the Alcatel Office PBX.

Also the FAX-Switch can route an incoming FAX message to an exterĆ

nal FAX machine. Transfer to an external FAX machine is always done

on blind transfer function.

All kinds of transfer (blind, semi-supervised, supervised)

are possible but use of semi-supervised or supervised

transfer is only recommended when the network sends

ISDN information like alert and connect. Otherwise the

call fails.

Automated Attendant:

Record Main Menu

B This option provides to record the announcement of the main menu of

the Automated Attendant. As long as no individual main menu is recorĆ

ded the system announces an "artificially composed" menu. This

announcement corresponds to the choices defined for the main menu.

For Multi-lingual recording see "Select language".

Enter the administration

menu.

Enter administration

Press <7> for

'Automated Attendant'.

Automated Attendant

Opening hours menu

Record main menu

Press <1> for 'Opening

hours menu' (or <2> for

'Closing hours menu').

Press <2> for 'Record

main menu'.

- Press <3> to deĆ

an exĆ

lete

isting

Delete an existing anĆ

nouncement

announcement and

use the default

announcement.

Record the menu

announcement.

Press <#> to finish reĆ

cording.

Record announcement

Finish recording

- Press <1> to re-

play the announceĆ

ment.

- Press <*> to

delete and

re-record the

Replay or

Delete and re-record

announcement.

Confirm

Press <#> to confirm.

Technical details:

The maximum length of the recording is 4 minutes.

Hints for recording the main menu

It is recommended to consider the sequence of the proposed choices of

the announcement. Put probably most frequently used choices on the

beginning.

Build the sentences so that the key which need to be pressed is menĆ

tioned at the end. Write down the text and check if the text is clear for

the caller. Do not announce too many options.

What improves the quality of the recording?

- Make sure that the room in which you are recording has no echoes.

- Use the same distance to the handset for all recording sessions.

- Make sure to avoid any extraneous noise such as paper shuffling or

breathing.

Example

Description:

Recording the announcement for the main menu.

Text:

If you want to get price informations from Mrs. Braun, press <1>

If you want to be transferred to our delivery department, press <2>,

To dial your partner yourself, press <3>.

To leave last minute orders in our mailbox, press <4>.

For assistance, press <0>.

Automated Attendant:

Record Company Greeting

Enter the administration

menu.

Press <7> for

Enter administration

'Automated Attendant'.

Press <1> for 'Opening

hours menu' (or <2> for

'Closing hours menu').

Press <3> for 'Record

company greeting'.

- Press <3> to deĆ

lete

Automated Attendant

Opening hours menu

Record company

greeting

an existing

Delete an existing anĆ

nouncement

announcement and

use the default

announcement.

Record announcement

Finish recording

Record the announceĆ

ment.

Press <#> to finish

recording.

Replay or

- Press <1> to reĆ

play the announceĆ

ment.

Delete and re-record

- Press <*> to deĆ

lete and re-record

the announcement.

Confirm

Press <#> to confirm.

The default text is:

"Welcome, you are connected to our Automated Attendant"

Technical details:

The maximum length of the recording is 4 minutes.

Example

Description:

A personalised company greeting shall be recorded for the 'Opening

hours menu'.

Text:

Welcome, you are connected to the Automated Attendant of

Fulgor Delivery & Co.

Operation:

- Enter the administration menu.

- Press <7> for 'Automated Attendant.'

- Press <1> for 'Opening hours menu'.

- Press <3> for 'Record company greeting'.

- Record the text.

- Press <#> when you have finished.

You want to check the announcement:

- Press <1> for 'Replay'.

You want to re-record it:

- Press <*>, for 'Delete and re-record'.

- Record the text.

- Press <#> when you have finished.

You want to confirm:

- Press <#> to confirm.

You want to delete a previously recorded company greeting and return

to the default:

- Press <3> for 'Record company greeting'

- Press <3> while listening the 'Company greeting'.

Technical details:

Multiple languages installed:

- Company greeting itself should be recorded in each of the languages.

Example:

Welcome, you are connected to the Automated Attendant of

Fulgor Delivery & Co.

Guten Tag, Sie sind mit der Automatischen Vermittlung der Firma

Fulgor Versand & Co. verbunden.

Automated Attendant:

Modify Submenu

Enter the administration

menu.

Enter administration

Press <7> for

'Automated Attendant'.

Automated Attendant

Press <1> for 'Opening

hours menu' (or <2> for

'Closing hours menu').

Opening hours menu

Submenu handling

Press <4> for 'Submenu

handling'.

Enter number of

sub-menu <1-0>.

Press <1> for 'Modify

submenu'.

Enter number of

submenu

Modify submenu

Enter digit key

Enter function

Confirm

Enter digit key or <#> to

review and/or modify all.

Enter number of the

desired function or <#>

to leave it unchanged.

Press <#> to confirm.

The application asks you

to enter the number of

the digit key <1-0> to

which you like to assign

a function. Select out of

the 'list of submenu funcĆ

tions' (see table on next

page) the number of the

desired function.

List of Submenu Functions

Number

Function

Not used:

The application ignores the digit.

Free dialling:

The caller is asked to enter the extension number of the

desired subscriber or an abbreviated dialling code

(see 'Transfer to trunk').

Transfer to extension:

and ext. no. or

abbreviated

dialling code

The caller is connected to a predefined extension or to

an abbreviated dialling code (see Trunk to trunk).

Transfer to operator:

The caller is connected to a predefined operator.

and

Infobox:

The caller is connected to a predefined infobox.

infobox

number

Leave a message:

The caller is asked to enter the number of the mailbox,

where he wants to leave a message.

Mailbox:

and

mailbox

number

The caller is connected to a predefined mailbox,

where he can leave a message.

Call release (Good bye):

The application plays the 'Good bye announcement'

and releases the call.

Modify Submenu

Submenus help the caller to access the desired point in a clearly guided

way, especially if more than 6 choices are offered to external callers.

When the caller has selected in the main menu one proposed function

the submenu can offer another ten choices, (digit 0 to 9). The handling

to set up a submenu is similar to that of the main menu. Allocate one

function out of the 'list of submenu functions'.

Example

Description:

Create for the submenu three choices, a transfer to a subscriber,

a mailbox and an infobox (selected by the digit key 1 to 3).

Mrs. Braun Delivery Dpt.

Free diallling

Orders

Operator

Main menu

Transfer to submenu

Mr. Miller

Mailbox

Informations

Submenu 2

Infobox 1

Extension 201

Mailbox 333

Configuration:

- Enter the administration menu.

- Press <7> for 'Automated Attendant'.

- Press <1> for 'Opening hours menu'.

- Press <4> for 'Submenu handling'.

- Press <2> for submenu 2.

- Press <1> for 'Modify submenu'.

- Press <1> for digit key 1,

Press <3> for 'Transfer to extension', <201> for extension number,

press <#> to confirm.

Press <2> for digit key 2,

Press <6> for 'Mailbox', <333> for 'Mailbox number', press

<#> to confirm.

Press <3> for digit key 3

-- Press <5> for 'Infobox', <1> for 'Infobox number', press <#>

to confirm.

Note:

The numbers for infoboxes are 1 to 50 (see also 'Modify infobox').

Record Submenu

B This option provides to record the announcement for the submenu.

Multi-lingual recording: See "Select language".

Enter administration

Enter the administration

menu.

Press <7> for

Automated Attendant

Opening hours menu

Submenu handling

'Automated Attendant'.

Press <1> for 'Opening

hours menu' (or <2> for

'Closing hours menu').

Press <4> for 'Submenu

handling'.

Enter number of Submenu

<1 - 0>

Press <2> for 'Record

submenu'.

Enter number of

submenu

Record submenu

Press <3> to

delete an existing

announcement

and use the default

announcement.

Delete an existing

announcement

Record announcement

Record the announcement

Finish recording

Press <#> to finish

recording.

Replay or

-- Press <1> to re-

play the annonce-

Delete and re-record

ment.

Press <*> to de-

lete and re-record

the announcement.

Press <#> to confirm.

Confirm

Technical details:

The maximum length of the recording is 4 minutes

Example

Description:

The announcement for the submenu shall be recorded.

Text:

Thank you for calling our delivery department.

To discuss special delivery arrangements with our Mr. Miller,

press <1>.

To leave your preferred delivery date in our mailbox, press <2>.

To get information about our truck routes, press <3>.

Configuration:

- Enter the administration menu.

- Press <7> for 'Automated Attendant'.

- Press <1> for 'Opening hours menu'.

- Press <4> for 'Submenu handling'.

- Press <2> for submenu 2.

- Press <2> for 'Record submenu'.

- Record the text.

- Press <#> for 'Finish recording'.

- Press <1> for 'Replay'.

- Press <#> to 'Confirm'.

Change Default Function

B This option provides to change the default function of the Automated

Attendant (different for opening and closing hours).

Enter the administration

menu.

Enter administration

Press <7> for

'Automated Attendant'.

Automated Attendant

Opening hours menu

Press <1>for 'Opening

hours menu' (or <2>

for 'Closing

menu').

hours

Change default

function

Press <5> for 'Change

default function'.

Enter function

Confirm

Enter the digit of the

desired function.

Press <#> to confirm.

Technical details:

The default setting is: Transfer to operator.

The default function is reached in the following cases:

- No input at 'Press star question' (caller may have a rotary

phone only).

- No input in main menu.

List of Default Functions

Number

Function

Not used:

The application plays the 'Good bye announcement'

and releases the call.

Free dialling:

The caller is asked to enter the extension number of the

desired subscriber or an abbreviated dialling code

(see 'Trunk to Trunk').

Transfer to extension:

and ext. no. or

abbreviated

dialling code

The caller is connected to a predefined extension or to

an abbreviated dialling code (see 'Trunk to Trunk').

Transfer to operator:

The caller is connected to a predefined operator.

Infobox:

and infobox

number

The caller is connected to a predefined infobox.

Leave a message:

The caller is asked to enter the number of the mailbox,

where he wants to leave a message.

Mailbox:

and

mailbox

number

The caller is connected to a predefined mailbox,

where he can leave a message. (See also 'Common

Mailbox').

Call release (Good bye):

The application plays the 'Good bye announcement'

and releases the call.

In general the 'default function' is reached when the caller did not

choose any of the proposed functions or when his choice could not be

interpreted correctly because no touchĆtone signal was sent. See also

function 'Press star' question.

Thus, just the following functions are recommended: 1, 4, 7, 8.

Short Cut

B This option provides to define or modify the function of the 'short cut'

(different for opening and closing hours).

Enter the administration

menu.

Enter administration

Press <7> for

'Automated Attendant'.

Automated Attendant

Opening hours menu

Change 'short cut'

Enter function

Press <1> for 'Opening

hours menu' (or <2>

for 'Closing

menu').

hours

Press <6> for change

'Short cut'.

Enter number of the

desired function.

Confirm

Press <#> to confirm.

Short cut

If the caller should not have the need to select a function in the main

menu, there is the possibility to perform one defined function automatiĆ

cally.

Technical details:

The default setting is: Common mailbox.

You must not record a name and personal greeting for this mailbox.

An default announcement is used.

List of 'Short Cut' Functions

Number

Function

Not used:

The main menu is reached.

Free dialling:

The caller is asked to enter the extension number of the

desired subscriber or an abbreviated dialling code

(see 'Trunk to Trunk').

Transfer to extension:

The caller is connected to a predefined extension or to

an abbreviated dialling code (see 'Trunk to Trunk').

and ext. no. or

abbreviated

dialling code

Transfer to operator:

The caller is connected to a predefined operator.

and

Infobox:

The caller is connected to a predefined infobox.

infobox

number

Leave a message:

The caller is asked to enter the number of the mailbox,

where he wants to leave a message.

Mailbox:

and

mailbox

number

The caller is connected to a predefined mailbox,

where he can leave a message. (See also 'Common

Mailbox').

Call release (Good bye):

The application plays the 'Good bye announcement'

and releases the call.

Common Mailbox

The Common Mailbox is a standard mailbox defined for the functions

'Short Cut', 'Default Function for the Automated Attendant' or 'Function

for Non Existing Mailbox'.

If no personal greeting is recorded the'Common Mailbox AnnounceĆ

ment' is played.

Example

- Create mailbox 199

- Access to mailbox 199 and program a password XXXX.

- Do not personalise the 'Name' and 'Greeting'

- In 'Automated Attendant' menu, program 'Default function' as

mailbox 199.

Every time the default function will be requested, 'you have reached

the common mailbox' message will be announced with the possibility

to leave a message.

To consult message, access to mailbox 199.

Automated Attendant:

Operator's number

B This option provides to define or modify the extension number of the

operator (can be different for opening and closing hours).

Enter the administration

menu.

Enter administration

Press <7> for

'Automated Attendant'.

Automated Attendant

Opening hours menu

Press <1> for 'Opening

hours menu' (or <2> for

'Closing hours menu').

Press <7> for 'Change

operator's number'.

Change operator's

number

Enter the extension

number.

Enter extension number

Confirm

Press <#> to confirm.

Operator's number

It is necessary to define the extension number of the operator for the

function 'transfer to operator'.

Do not use the access code of the operator's group to avoid

re-routing to the Automated Attendant. Enter the extension

number of the person who is answering calls. This ensures

that a caller gets 'human' assistance (e.g. caller who has a

rotary phone only).

Example

Description:

The operator's number should be changed to '111'.

Configuration:

- Enter the administration menu.

- Press <7> for 'Automated Attendant'.

- Press <1> for 'Opening hours menu'.

- Press <7> for "Change operator's number'.

The application announces the actual operator's number.

- Press three times <1>.

- Press <#> to confirm.

- The application repeats the number.

Automated Attendant:

'Press Star' Question

Enter the administration

menu.

Enter administration

Press <7> for

'Automated Attendant'.

Automated Attendant

Opening hours menu

Press <1> for 'Opening

hours menu' (or <2> for

'Closing hours menu').

Enable/disable 'Press

star' question

Press <8> for enable/

disable 'Press star' quesĆ

tion.

Announcement of the

new status.

The new status is

announced.

The "Press star' question can be used to check whether the dialling

information sent by the caller could be interpreted correctly or not.

The application can only react on signals created by digit keys of a

touch-tone phone.

(See also 'default function').

If there are more languages installed and 'Select Language' is enabled

the 'Press Star Question' is announced in all installed languages.

Automated Attendant:

Change Transfer Type

B This option provides to change the transfer type of a call to an extenĆ

sion.

Enter the administration

menu.

Enter administration

Press <7> for

'Automated Attendant'.

Automated Attendant

Opening hours menu

Change transfer type

Enter number

Press <1> for 'Opening

hours menu' (or <2> for

'Closing hours menu').

Press <9> for 'Change

transfer type'.

Enter the appropriate

number.

Confirm

Press <#> to confirm.

List of Transfer Types

Number

Function

Blind transfer:

This means that the application transfers the call indeĆ

pendent of the state of the "transferred to" party, i.e.

the "transferred to" party may be idle or busy.

Semi-supervised transfer:

This means that the Automated Attendant transfers the

call only to an idle party. In case of busy or wrong

number, the caller is informed about this and returned

to the Automated Attendant main menu.

Supervised transfer:

When the "transferred to" party answers the call an anĆ

nouncement informs him, that a call will be transferred.

When the call is not answered or the extension is busy,

the call is put to the Automated Attendant main menu.

The caller is informed that the transfer failed.

'Recall after Blind Transfer' (depends on the telephone system softĆ

ware).

If a call is transferred blind to an extension and the transfer is not sucĆ

cessful the call is routed back to the Automated Attendant. The call is

again answered and transferred to the mailbox associated with the subĆ

scriber number. If no mailbox is associated with, the function 'Non exĆ

isting mailbox' is executed.

Function for 'Non Existing Mailbox'

B This option changes the function for a 'Non Existing Mailbox'. This funcĆ

tion is executed in case of :

- diversion to voicemail but corresponding mailbox is not

installed or personnalised

- corrupt mailbox number

- during 'Extra Hour' of a guest mailbox after checkout

- answer only - mailbox with no personal greeting

Enter the administration

menu.

Enter administration

Press <7> for

'Automated Attendant'.

Automated Attendant

Opening hours menu

Press <1>for 'Opening

hours menu' (or <2>

for 'Closing

menu').

hours

Function for non exisĆ

ting mailbox

Press <0> for 'Function

for non existing mailbox'.

Enter function

Confirm

Enter the digit of the

desired function.

Press <#> to confirm.

Technical details:

The default setting is: not used

(The caller reaches the "Company greeting').

List of Functions for 'Non ExistĆ

ing Mailbox'

Number

Function

Not used:

The application plays the 'Good bye announcement'

and releases the call.

Free dialling:

The caller is asked to enter the extension number of the

desired subscriber or an abbreviated dialling code

(see 'Trunk to Trunk').

Transfer to extension:

The caller is connected to a predefined extension or to

an abbreviated dialling code (see 'Trunk to Trunk').

and ext. no. or

abbreviated

dialling code

Transfer to operator:

The caller is connected to a predefined operator.

Infobox:

and infobox

number

The caller is connected to a predefined infobox.

Leave a message:

The caller is asked to enter the number of the mailbox,

where he wants to leave a message.

Mailbox:

The caller is connected to a predefined mailbox, where

he can leave a message. (See also 'Common MailĆ

box').

and mailbox

number

Call release (Good bye):

The application plays the 'Good bye announcement'

and releases the call.

Automated Attendant:

Record 'Good Bye

Announcement'

B This option provides to record a good bye announcement. The AutoĆ

mated Attendant plays the 'Good bye announcement' before the call is

released. Multi-lingual recording: See "Select language".

Enter the administration

menu.

Press <0> for 'MiscellaĆ

neous'.

Press <1> for record

'Good bye announceĆ

Enter administration

Miscellaneous

Record 'Good bye

announcement'

ment'.

- Press <3> to

delete an existing

announcement

and use the default

announcement.

Delete an existing

announcement

Record announcement

Finish recording

Record the announcement.

Press <#> to finish

recording.

- Press <1> to reĆ

play the announceĆ

ment.

- Press <*> to deĆ

lete and re-record

the announcement.

Replay or

Delete or re-record

Press <#> to confirm.

Confirm

Technical details:

The maximum length of the recording is 20 seconds.

The default text is:

"Thank you for your call, good bye'.

Automated Attendant:

'Select Language' Question

Enter the administration

menu.

Enter administration

Press <0> for

'Miscellaneous'.

Miscellaneous

Press <3> for enable/

disable 'Select language'

question.

Enable/disable 'Select

language' question

Technical details:

The default configuration is: OFF

Only available in multi-lingual systems.

When the application supports several languages the caller is asked to

select his preferred language.

This option is placed in the Automated Attendant flow before the main

menu is reached.

The 'Select language' question is not asked:

- When there is only one language in the application.

- When the 'Select language' question is disabled.

The mailbox application is not affected!

I.e. the language chosen by the mailbox owner will alĆ

ways be used during consultation.

Not generally available, additional memory is required.

FAX Switch

B This option defines the extension number of the FAX machine, which

serves for both, the opening and closing hours menu.

Enter the administration

menu.

Enter administration

Press <0> for

'Miscellaneous'.

Miscellaneous

Define FAX number

Enter the number

Confirm

Press <4> for 'Define

FAX number'.

Enter the number.

Press <#> to confirm.

Technical details:

- The entered number can be:

d an extension number,

d a hunting group number or an

d abbreviated dialling code (max. 4 digits) for the connection

of an FAX to an external FAX.

- Input is terminated when 2 seconds no input is given.

- Input is not checked.

- NO 'dial-by-name'.

Automated Attendant:

Modify Closing Hours Menu

B This option defines or modifies the functions of the main menu

which can be selected from the callers during closing hours.

Enter the administration

menu.

Enter administration

Press <7> for

'Automated Attendant'.

Automated Attendant

Closing hours menu

Press <2> for 'Closing

hours menu'.

B Since all options are the same as for the 'Opening hours menu' all

manipulations for 'Closing hours menu' are referred in the related

chapter for the 'Opening hours menu'.

The text proposes to press <1> for 'Opening hours menu' or press

<2> for 'Closing hours menu'.

See:

- Modify main menu

- Record main menu

- Record company greeting

- Submenu handling

- Change default function

- Change 'Short cut'

- Change operator's number

- Enable/disable 'Press star' question

- Change transfer type

- Function for 'Non Existing Mailbox'.

Automated Attendant:

Copy Opening Hours Menu

B This option copies the opening hours menu to the closing hours menu.

If the closing hours menu is similar to the opening hours menu, it can

be copied and slightly adapted.

Enter the administration

menu.

Enter administration

Press <7> for

'Automated Attendant'.

Automated Attendant

Press <3> for 'Copy

opening hours menu'.

Copy opening hours

What will be copied?

- The main menu definition (including the announcement).

- All submenu definitions (including announcements).

- The company greeting.

- The setting of 'Press star question'.

- The operator's number.

- The transfer type definition.

- The default function.

- The 'Short cut'

- The 'Non Existing Mailbox ' function.

3.4 Infobox/Audiotex

The infobox can be used as

- Internal Information Service

- External Infobox and as

- Audiotex

Information Service

5 infoboxes (number 46 to 50) are predefined for that service and canĆ

not be used in the Automated Attendant. All 5 infoboxes are concateĆ

nated. Recording of the information is done by the system administraĆ

tor.

External Infobox

45 infoboxes (number 1 to 45) are accessible to external callers. Due to

multiĆlingual announcements they can be offered in up to 3 (4) lanĆ

guages.

Audiotex

Audiotex is the subject-related concatenation of infoboxes in different

branches to offer a sophisticated information system to external callers.

Maximum Recording Length

The maximum length of the recording is 4 minutes.

Modify Infobox

B This option modifies the following infobox parameters:

- Record infobox announcement,

- Change 'end of text' function,

- Delete an infobox.

Enter the administration

menu.

Enter administration

Press <4> for 'Modify

infobox'.

Modify infobox

Enter the infobox number

or press <#> to step

through all existing infoĆ

boxes.

Enter infobox number

Announcement of:

- infobox number,

- Recorded text,

- 'End of text'

function.

Announcement of current

infobox parameters.

Continue with:

- Record infobox

announcement,

- Modify function or

- Delete an infobox.

Technical details:

There are 50 infoboxes (numbers are from 1 to 50) available in

the application. Thereof 5 (numbers 46 to 50) can be listened by

mailbox owners only.

'End of text' function:

The default for infobox 1 to 45 and 50 is 'not used'

The default for infobox 46 to 49 is 'Infobox n + 1'.

Modify Infobox:

Record Infobox

B This option records the announcement for an infobox.

For Multi-lingual recording see "Select language".

Enter the administration

menu.

Enter administration

Press <4> for 'Modify

infobox'.

Enter the infobox numĆ

ber.

Modify infobox

Press <1> for 'Record

infobox'.

Enter infobox number

Record the announceĆ

ment.

Record infobox

Delete an existing

announcement

- Press <3> to

delete an existing

announcement

and use the default

announcement.

Record announcement

Press <#> to finish

recording.

- Press <1> to replay

your recording.

- Press <*> to delete

and re-record the

announcement.

Finish recording

Replay or

Delete and re-record

Confirm

Press <#> to confirm.

Technical details:

Per default (until changes by the administrator), an infobox has an

"empty" recording and "not used" as end of text function. This is valid

for all installed languages. So whenever an infobox is specified, the

whole number range (1-50) is allowed without further checks

(except where "external infobox" (1-45) and "internal information

service" (46-50) have to be distinguished.)

Modify Infobox:

Modify Function

Enter the administration

menu.

Enter administration

Press <4> for 'Modify

infobox'.

Enter the infobox numĆ

ber.

Modify infobox

Enter infobox number

Press <2> for 'Modify

function'.

Modify 'end of text'

function

Enter number of the

desired function.

Enter function

Confirm

Press <#> to confirm.

The 'end of text' function

defines what will happen

after having played the

infobox announcement

to a caller. It allows to

'chain' several infoboxes

and/or to offer AutoĆ

mated Attendant funcĆ

tionality. Default 'end of

text' configuration is 'not

used', means return to

that menu, where the inĆ

fobox was 'linked into'

(i.e. AA main or submeĆ

nu, mailbox menu for

info service.)

List of 'End of Text' Functions

Number

Function

Not used:

Return to the menu (main- or submenu).

Free dialling:

The caller is asked to enter the extension number of the

desired subscriber or an abbreviated dialling code

(see 'Trunk to Trunk').

Transfer to extension:

and ext. no. or

abbreviated

dialling code

The caller is connected to a predefined extension or to

an abbreviated dialling code (see 'Trunk to Trunk').

Transfer to operator:

The caller is connected to a predefined operator.

Infobox:

and infobox

number

The caller is connected to a predefined infobox.

Leave a message:

The caller is asked to enter the number of the mailbox,

where he wants to leave a message.

Mailbox:

The caller is connected to a predefined mailbox,

where he can leave a message.

and mailbox

number

Call release (Good bye):

The application plays the 'Good bye announcement'

and releases the call.

Recommended functions

1 Return to the menu, so that the caller can select further options.

5 Infobox. For chaining of infoboxes, to ease recording of new infos.

7 Mailbox. E.g. to leave the callers name and address for further

information.

8 Good bye. To release the call.

Modify Infobox:

Delete Infobox

Enter the administration

menu.

Enter administration

Press <4> for 'Modify

infobox'.

Modify infobox

Enter infobox number

Delete

Enter the infobox numĆ

ber.

Press <3> for 'Delete

infobox'.

When an infobox is deleted, no checks are done.

The infobox announcement is deleted but the funcĆ

tion remains unchanged.

Example

Description:

Delete infobox 1.

Configuration:

- Enter the administration menu.

- Press <4> for 'Modify infobox'.

- Enter infobox number 1.

- Announcement of the text and the function.

- Press <3> to 'Delete' the infobox announcement.

- Press <#> when you want to continue with deleting the next

infobox.

3.5 Mailbox Administration

This chapter explains all options necessary to administrate mailboxes.

Mailboxes can be installed all at the same time or individually when they

are required.

Mailbox Mode:

The Alcatel 4610 IV provides the following mailbox modes:

The Standard Mode can be switched to Answer Only Mode or

Guest Mode.

'Office' environment:

The Guest-Mode mailbox must be installed as Standard-Mode

mailbox and then switched to Guest Mode. The Guest Mode can

be switched back to Standard Mode

'Hotel' environment: (Alcatel Office PBX release 320A)

The Guest-Mode mailbox is installed during check-in procedure

and can be switched to Standard Mode.

Standard

Mode

Guest

Mode

Function

Record mailbox name

Personal greeting

Greeting 1,2,3

Select language

Notification

Password

Distribution list

Listen to messages

Play back controls:

Replay

Archive

Delete

Timestamp

Send a copy

Rewind

Pause

Forward

Send a message

Check receipt

Internal information Service

Broadcast

Answer Only Mode

Recording controls

Audiotex

1)+2) Not generally available

2) Hotel: allocated during check-in

Office: defined by system setting

3) Personal password for remote mailbox consultation

Hotel: password defined during checkĆin

Office: password defined during first mailbox consultation

Install Mailbox

Enter the administration

menu.

Press <2> for 'Install

mailbox'.

Enter administration

Enter the number of the

mailbox.

Press <#> to confirm.

Install mailbox

Enter the mailbox

number

Confirm

When you press the hash

key, the Alcatel 4610 IV

confirms the installation

of the new mailbox and

asks you to enter another

mailbox number. You

can continue.

When you do not intend

to install another mailĆ

box, please press the star

key to return to the adĆ

ministration menu. To alĆ

low easy identification of

the mailbox key for the

mailbox owner, the mesĆ

sage waiting will be

switched on.

Technical details: Mailbox number for:

- An internal subscriber shall be equal to his telephone number.

- An external subscriber, i.e. non residents, shall be not equal to

any existing telephone number of the system, but should have the

same number of digits.

Remarks: A mailbox key should be defined on the internal subscriber's

subset. Plug & Phone feature (Alcatel Office release 320A) creates autoĆ

maticaly standard mailbox for each installed subscriber set. Therefore,

the mailbox owner has hust to enter a password and his name to setup

the mailbox.

Modify Mailbox

B This option provides to:

- Reset the password

- Change the notification type

- Delete the mailbox

- Enable/disable answer only mode

- Switch standard/guest mode

Enter the administration

menu.

Enter administration

Press <3> for 'Modify

mailbox'.

Modify mailbox

Enter the mailbox

number.

Enter mailbox number

You can either enter a

mailbox number, when

you intend to modify a

single mailbox, or you

can press <#> and the

Alcatel 4610 IV starts

with the first mailbox.

After completion of the

selected function the

Alcatel 4610 IV automatĆ

ically selects the next

mailbox and asks for a

new command.

Modify Mailbox:

Reset the Password

Enter the administration

Enter administration

menu.

Press <3> 'Modify

mailbox`.

Modify mailbox

Enter the mailbox

number.

Enter mailbox number

Press <1> for

Reset password

'Reset password'.

When the subscriber

opens his mailbox, he is

asked for his new passĆ

word. Message waiting

will be switched on as reĆ

minder for the mailbox

owner.

Modify Mailbox:

Change Notification Type

B The notification option informs the mailbox owner when a new message

has arrived by initiating an (outgoing) call.

Enter the administration

menu.

Enter administration

Press <3> for 'Modify

mailbox'.

Modify mailbox

Enter mailbox number

Enter the mailbox

number.

Change notification

type

Press <2> for 'Change

notification type'.

No notification

Signalling only

Access to mailbox

Select the appropriate

notification type.

Technical details:

No notification -

the mailbox owner is not informed, when a new

message arrives.

Signalling only -

the mailbox owner is informed, when a new

message arrives. The Alcatel 4610 IV asks him

to press star to confirm the notification. The

mailbox owner must call the Alcatel 4610 IV to

listen to the message.

Access to mailbox - The mailbox owner can immediately listen to the

message and need not set up a new call.

Modify Mailbox:

Delete Mailbox

Enter the administration

menu.

Enter administration

Press <3> for 'Modify

mailbox'.

Modify mailbox

Enter the mailbox

number.

Enter mailbox number

Delete the mailbox

Press <3> for 'Delete

the mailbox'.

If a mailbox is deleted, no checks are done. All mails, the

recorded name and greetings are deleted.

If a guest mailbox of a hotel application is deleted the

time-out of at least 1 hour is not active.

Modify Mailbox:

Enable/Disable Answer Only Mode

B This option determines whether a mailbox can receive voice messages

after having heard the personal greeting.

Enter the administration

menu.

Enter administration

Press <3> for 'Modify

mailbox'.

Modify mailbox

Enter the mailbox

number.

Enter mailbox number

Press <4> for 'Enable/

disable the answer only

mode' of the mailbox.

Enable/disable answer

only mode

ON = Enable answer

only mode:

- the caller can listen to

the mailbox greeting, but

can't leave a message.

OFF = Disable answer

only mode:

- the caller can leave a

message after listening

to the mailbox greeting.

Technical details:

Default configuration: Answer only mode disabled (OFF).

Switching to answer mode (and back) is also possible for the mailbox

owner inside his mailbox

Modify Mailbox (continue)

Example

Description: The answer only mode for mailbox 201 should be set

to OFF (disabled). Thus callers can leave a message

in the mailbox.

Operation:

Enter the administration menu

Press <3> for 'Modify mailbox'

Enter the mailbox number e.g. <201>

The Alcatel 4610 IV announces:

- Mailbox number

- Name of the mailbox owner

- Notification type

- Setting of 'Answer only mode'.

(e.g.: Mailbox 201 - John Silver -

Notification type: Signalling only -

Answer only mode: ON)

Press <4> to disable the 'Answer only mode'.

Modify Mailbox:

Switch Standard/Guest Mode

B This option provides to switch between standard and guest mode of a

mailbox.

Enter the administration

menu.

Enter administration

Press <3> for 'Modify

mailbox'.

Modify mailbox

Enter the mailbox

number.

Enter mailbox number

Press <5> for 'Switch

standard/guest mode'.

Switch standard/guest

mode

You can toggle between

standard mode

guest mode.

and

If a standard mode mailbox is switched to a guest mode

mailbox consider that the range of options is reduced.

Record Notification Announcement

B This recorded announcement replaces the default announcement.

For multi-lingual recording see "Select language".

Enter the administration

menu.

Press <0> for

Enter administration

'Miscellaneous'.

Press <2> for 'NotificaĆ

tion announcement'.

- Press <3> to

delete an existing

announcement

Miscellaneous

Record notification

announcement

Delete an existing

announcement

and use the default

announcment.

Record the announcement

Press <#> to finish

recording.

Record the

announcement

Finish recording

-- Press <1> to replay

the notification

Replay or

announcement.

Delete and re-record

Press <*> to delete

and re-record the no-

tification announce-

ment.

Confirm

Press <#> to confirm.

Technical details:

When the notification is set and a new message arrived in the mailbox

the Alcatel 4610 IV initiates a notification call. When the called party

answers, the Alcatel 4610 IV will play the subsequent announcement:

" This is a call from a voice mail system......"

The administration option "Record notification announcement " allows

you to replace this default announcement by a user specific announceĆ

ment.

It is limited to a duration of 20 seconds.

Distribution List

B A distribution list is a convenient means to send a message to a number

of persons. The persons, who are part of the list can be defined by a

subscriber or by the administrator. The subscriber can record a name

for this distribution list and the Alcatel 4610 IV automatically allocates a

number to the list. This number can be entered instead of a mailbox

number, when the Alcatel 4610 IV asks for the destination mailbox

number.

Distribution lists must always be entered with 3 digits (001 to 050).

A maximum of 50 lists are provided with up to 128 entries each.

A distribution list can be

- Created

- Reviewed

- Modified and

- Deleted.

Distribution lists can be used by everyone. A subscriber can modify or

delete only those lists created by him. The administrator may modify or

delete all distribution lists.

Create Distribution List

Enter the administration

menu.

Press <6> for

'Distribution list'.

Enter administration

Press <2> for 'Create a

new list'. The Alcatel

4610 IV allocates a list

number and tells it to

you.

Record the name.

Press <#> when you

have finished recording.

Distribution list

Create a new list

Record name of the list

Finish recording

- Press<1> to replay

the name.

Replay or

- Press <*> to delete

and re-record the

name.

Delete and re-record

Confirm

Press <#> to confirm the

recording.

Enter destination

mailbox number

Enter

mailbox

the

destination

number or

'dial-by-name'. Press

<#> to confirm or <*>

to cancel. Enter the next

destination mailbox numĆ

ber and press again

<#> to confirm. This

procedure can be reĆ

peated until the last desĆ

tination mailbox number

has been entered. Press

<*> to indicate that the

list is complete.

Delete and re-enter

Confirm

Enter next destination

mailbox number

Confirm

Terminate

Listen/Modify Distribution List

Enter the administration

menu.

Enter administration

Press <6> for

'Distribution list'.

Distribution list

Listen/modify a

distribution list

Press <1> for 'Listen or

modify a distribution list'.

Enter 3 digits for a

list number or # for all

distribution lists

Enter the list number.

Press <1> to listen to the

list members.

Listen

Press <2> to modify the

list or

press <3> to delete the

list.

Modify

Delete the list

Press <#> to step

through the members of

the list. Stop when the

subscriber is reached and

press <3> to delete a

member.

Step through the list

members

Delete a member

Or/and enter the number

of a new member.

Enter additional destinaĆ

tion mailbox number

Press <#> to confirm.

Press <*> to indicate,

that the list is complete.

Confirm

Terminate

Broadcast

B This option needs no administration. It is used to send ('broadcast') a

message to all installed and initialised mailboxes. The destination

mailbox number for broadcast is 000.

Enter the administration menu *)

Phone number of Alcatel 4610 IV

*) For details see

'Entering the

administration menu'

Start consultation

Administration mailbox

Password

Miscellaneous

Distribution list

Modify mailbox

Install mailbox

Modify mailbox

Miscellaneous

Distribution list

Record

notification

announcement

Enter mailbox

number

Enter mailbox

number

Listen/Modify

Distribution list

Confirm

Create

Distribution list

Reset password

Change notification

type

Delete mailbox

Enable / disable

answer only mode

Switch standard/

guest mode

No notification

Signalling only

Access to mailbox

Overview of

Mailbox Parameters

3.6 Statistics

- User (i.e. person in charge of system administration at

customer's site)

- Maintenance staff (i.e. Alcatel or distributor technician) to gather

information on load situation and characteristics of usage.

Based on this information conclusions regarding

- The degree of customer/user service and

- Required modifications of the current Alcatel 4610 IV applications

can be done.

Access to all statistical data is given via the voice guided administration

menu.

Statistic counters are based on 2 time periods:

Period for characteristics of usage (described in 'Mailbox-Statistics',

'Infobox-Statistics' and 'Automated Attendant-Statistics') are

calculated based on the time between the last reset of statistical

counters and the current time. In this way, any time frame (e.g. one

weekend, 3½ weeks, 2 months, duration of a specific advertising

campaign, etc.) can be the base for the calculation.

Period for load situation (described in 'System Utilisation-Statistics')

is available for the last week. The time period covers 24 hours on the

last 7 days

i.e. 168 time slices until the last completed hour. The

counters are updated automatically as the time period shifts continu-

ously. In this way, a complete overview on the system utilisation of the

last week is given. If the statistic counters have been reset within the

last week, the information is available since this reset.

This option provides to gather the following statistic information:

Characteristics of usage:

- Mailbox-Statistics

- Automated Attendant-Statistics

- Infobox-Statistics

Load situation:

- System Utilisation-Statistics

- Largest Mailboxes-Statistics

and to

- Clear Statistics Counters

Technical details:

After entering the 'Read Statistics' menu the Alcatel 4610 IV informs

since when the statistics data are collected.

Mailbox - Statistics

B This option provides two counters per mailbox:

- Mailbox reached

Counts how often a mailbox was reached and the caller

listens to the greeting, independent if a message was left

or not.

- Message left

Counts how often a messages was left after listening to

the greeting of the mailbox.

Enter the administration

menu.

Enter administration

Press <0> for

'Miscellaneous'.

Miscellaneous

Press <9> for

'Read Statistics'.

Read Statistics

Press <1> for 'Mailbox

counters'.

Mailbox counters

Enter the mailbox

number or press <#>

to review all of them.

Enter Mailbox number

Listen to the mailbox

counters:

D mailbox number,

D value of mailbox

reached-counter,

D value of message

left-counter.

Mailbox counters

Technical details:

Messages sent directly from one mailbox to another are not counted.

Excluded are also:

- Messages or copies of messages sent to one or more subscribers,

distribution list or are broadcasted,

- Reply to a message.

Infobox - Statistics

- Listened to Infobox counter

How often an infobox is reached

Enter the administration

menu.

Enter administration

Press <0> for

'Miscellaneous'.

Miscellaneous

Press <9> for

'Read Statistics'.

Read Statistics

Press <2> for

'Infobox counters'.

Infobox counters

Enter the Infobox numĆ

ber or press <#> to reĆ

view all of them.

Enter Infobox number

Infobox counters

Listen to the Infobox

counters:

D Infobox number,

D value of listen

counter.

Clear Statistics Counters

Enter the administration

menu.

Enter administration

Press <0> for

'Miscellaneous'.

Miscellaneous

Read Statistics

Clear counters

Press <9> for

'Read Statistics'.

Press <3> for

'Clear counters'.

Press <#> to confirm.

Confirm

Clears all statistic counters !

Technical details:

Also power up and power failure cause a counter reset.

Automated Attendant - Statistics

B This option provides the following counters for the opening and closing

hours of the Automated Attendant :

Number of calls

Total call duration

Number of failed calls (i.e. calls reaching the Automated

Attendant default function).

Enter the administration

menu.

Enter administration

Press <0> for

'Miscellaneous'.

Miscellaneous

Press <9> for

'Read Statistics'.

Read Statistics

Press <4> for

'Automated Attendant'.

Automated Attendant

Press <1> for 'Opening

hours' or <2> for

'Closing hours'.

Opening hours

Closing hours

Listen to the Automated

Attendant counters:

D number of calls,

D total duration in

minutes,

Automated Attendant

counters

D number of failed

calls.

System Utilisation - Statistics

B This option checks each full hour the free voice memory and the total

seizure duration.

Enter the administration

menu.

Enter administration

Press <0> for

'Miscellaneous'.

Miscellaneous

Press <9> for

Read Statistics

'Read Statistics'.

Press <5> for

'System utilisation'.

System utilisation

History of one week

Please read out the counters at least every week,

because otherwise data will be lost !

Example

Example of an announcement:

February 23rd:

8 o'clock

D free memory,

D seizure duration,

9 o'clock

D free memory,

D seizure duration,

23 o'clock

D free memory,

D seizure duration,

February 28th:

0 o'clock

D free memory,

D seizure duration,

23 o'clock

D free memory,

D seizure duration,

March 1st:

0 o'clock

D free memory,

;

Current free voice memory:

. . minute(s).

System Utilisation - Statistics (continue)

Playback options:

The statistics history starts

either 7 days before or with

the point of counter -reset:

Step back in history by

one day

step forward in history

by one day

go to end (announceĆ

ment of current free

voice memory)

step forward in history

by one hour

To have an overview on the current system load, each full hour a check

of free voice memory is done and the total seizure duration is counted:

- Free memory: free voice memory in the system measured in

minutes within the specific hour.

- Seizure duration: Mean value of seizure duration of the access

lines to the Alcatel 4610 IV as percentage of the maximum posĆ

sible seizure within the specific hour.

Example:

- Seizure duration for access line 1: 24 minutes

- Seizure duration for access line 2: 12 minutes

Total seizure duration is 36 minutes of the maximum possible

duration of 120 minutes (60 minutes per access): 30% seizure

duration.

The information on the load situation is available for the last week.

Technical details:

Seizure duration includes notification calls, message waiting LED

update. Free memory is stored in 'minutes' and the seizure duraĆ

tion in 'percent'. The statistics history starts at the last system or

counter reset (whatever was later). The maximum period covered

by the history is 168 (7x24) hours.

Note: The first hour may be incomplete.

Largest Mailboxes - Statistics

B This option provides a hitlist to identify the 3 mailboxes, which occupies

the most memory time for new and archived messages.

Enter administration

Enter the administration

menu.

Press <0> for

'Miscellaneous'.

Miscellaneous

Read Statistics

Largest mailbox

Press <9> for

'Read Statistics'.

Press <6> for 'Largest

mailbox'.

Listen to the Mailbox

counter:

D mailbox number or

Mailbox counter

name,

D total duration of both,

new and archived

messages in minutes.

Step through

Press <#> to step

through.

Technical details:

In case of 'equal' time of messages lengths the choice of the anĆ

nounced mailboxes is performed 'randomly'.

3.7 Read SW-Version

Enter the administration

menu.

Enter administration

Press<0> for

'Miscellaneous'.

Miscellaneous

Read SW-Version

SW-Version

Press <0> for

'Read SW-Version'.

Listen to the

SW-Version:

D SW-Version

'EPROM',

D SW-Version 'Control

file'.

4 Voice Mail Functions

The Alcatel 4610 IV provides different mailbox modes

- standard mode

- guest mode

- answer only mode

and two areas of voice communication

- voice mail and

- voice messaging.

Standard mode mailbox

This mode provides a standard set of functions.

Guest mode mailbox

This mode provides a basic set of functions. These are to record mesĆ

sages for the guest and play them one by one when he consults his

mailbox. A password is only necessary when the guest consults from reĆ

mote.

Answer only mailbox

This mode provides an announcement i.e the personal greeting of the

mailbox owner to the caller but do not record messages.

Voice mail

The voice mail functionality can help you to keep in touch with your cusĆ

tomer, even when you are not in your office. He can leave you a mesĆ

sage. Privacy is guaranteed because only the mailbox owner can consult

his mailbox.

The greeting, which is played to the caller can be recorded and changed

by the owner himself and can therefore give additional informations to

the caller.

Voice messaging

The voice messaging functionality offers a new dimension of internal

communication. Communication of teams is supported by the option of

sending a copy of a message to other team members. Distribution lists

allow fast transfer of voice information to several team members at

once.

New messages are indicated at your telephone and - if you like - via a

notification call at any predefined internal or external telephone/pager.

Both functionalities are based on mailboxes. The Alcatel 4610 IV supĆ

ports up to 128 mailboxes. Each mailbox can be tailored according to

individual requirements of the owner and greet the callers and record

messages. The Alcatel 4610 IV provides a wide range of options which

are described briefly in the chapter 'helpful terms'.

4.1 General Hints

A few general hints that will help you every time you use the Alcatel

Office Communicator. The following keys have specific functions when

supported:

if you want more options.

Note:

If the OC does not offer any more options

(- out of your current situation -), the Alcatel 4610

IV will play the announcement "No more options".

to perform one of the following actions:

- confirm your previous input,

- skip an announcement

(example: bypass a user's personal greeting),

- step forward in a list.

at any time you

- either want to cancel a previous input or

- exit from a menu or list.

Note:

When you exit from a menu you "return"

to the previous menu.

Play Back Control

B When you listen to a voice mail or an announcement, these keys are

assigned to following functions:

Begin of recording

Rewind 10 seconds

Pause, press again to continue

Forward 10 seconds

'Play back control' menu

Skip to the end of recording

Technical details:

Pause: The maximum length of a pause is 20 seconds. When key

8 is not pressed again the Alcatel 4610 IV skips to the end of

the recording.

Recording Control

B Whenever recording a text (voice mail, greeting, name or announce-

ment), pressing one of the following keys will cause:

Pause (press again to continĆ

ue)

Delete and re-record

Finish recording

Finish recording and replay

Technical details:

Pause: The maximum length of a pause is 20 seconds. During the

pause the caller will hear the prompt 'To continue, press <8>'

every 5 seconds as reminder.

Finish: The recording is also finished when the maximum time of a

pause from 20 seconds expires, or a pre-defined silence period

expires or any other key is pressed.

100

4.2Overview of Functions:

Standard Mode

REPLAY

From

external

dial

ARCHIVE/

GREETING 1

GREETING 2

Mailbox menu

DELETE/

LISTEN TO

NEW MESSAGES

No.

TIMESTAMP

GREETING 3

LISTEN TO

THE GREETING

SEND A COPY

Depending

on system

configuration

RECORD

GREETING

LISTEN TO

ARCHIVED

MESSAGES

PRESS

RECORD

NAME

ENTER

MAILBOX

NUMBER

ENTER

PASSWORD

Personal

options

SEND A

MESSAGE

THREE

GREETINGS

ON/OFF

GREETING/

NAME

PERSONAL

OPTIONS

NOTIFICATION

CHECK

RECEIPT

Open your

mailbox

CHANGE

PASSWORD

NOTIFICATION

OFF

INFORMATION

SERVICE

TELEPHONE

NUMBER

DISTRIBUTION

LIST

From

internal

SELECT

LANGUAGE

SCHEDULE

ANSWER ONLY

MODE ON/OFF

This menu options are announced when you press 0

101

Open the Mailbox

B Open the mailbox to use the options of the Voice Mail application.

This manipulation depends on the type of telephone set you are using

and is represented by the following symbol:

• Telephone set with dedicated mailbox key

- Telephone set with softkey

Press the mailbox key on

your set.

Mailbox key

Press the <softkey>

associated to the display

Softkey

indication 'voice'.

Enter your password.

Password

- Telephone set without softkey

Mailbox key

Press the mailbox key on

your set.

Press <3> for 'Voice

messages'.

Enter your password.

Voice messages

Password

102

• Telephone set without dedicated mailbox key

Dial the number of the

Phone number of

Alcatel 4610 IV

Alcatel 4610 IV. The

number depends on the

usage.

a) Either number of the

operator group (if

Alcatel 4610 IV

part of an operator

group) or

Company greeting

Voice mail function

Your mailbox number

b) System number of the

Alcatel 4610 IV.

Press <#> during

listening to the company

greeting (only in case a)).

Enter your mailbox numĆ

ber and your personal

password.

Password

Dial the prefix.

Mailbox prefix

Password

Enter your password.

103

Open the Mailbox the First Time

B When your mailbox has been installed the message waiting LED is

switched on. When you open the mailbox the first time the OC guides

you with introductory prompts to personalise your mailbox:

D Enter your personal 4-digits password

Note:Should you forget your personal password, it can be reset by the

administrator. In this case, you will be asked for a new 4-digit

password, like when opening the mailbox the first time, but your name

and other personal options remain unchanged and hence need not be

reentered.

• Telephone set with dedicated mailbox key

- Telephone set with softkey

Press

key>.

the

<mailbox

Mailbox key

Press the <softkey>

associated to the display

indication 'voice'.

Softkey

Enter your password

Record your name

The Alcatel 4610 IV asks

you to enter your new

personal password and

to record the name of the

mailbox.

104

- Telephone set without softkey

Press the <mailbox key>

on your set.

Mailbox key

Voice messages

Press <3> for 'Voice

messages'.

Enter your password

Record your name

The Alcatel 4610 IV asks

you to enter your new

personal password and

to record the name of the

mailbox.

105

• Telephone set without mailbox key

Phone number of

Alcatel 4610 IV

Dial the number of the

Alcatel 4610 IV. The

number depends on the

usage.

a) Either number of the

operator group (if Alcatel

4610 IV is part of an

operator group) or

b) System number of the

Alcatel 4610 IV.

Company greeting

Voice mail function

Your mailbox number

Enter password

Press <#> during listenĆ

ing to the company

greeting (only in case a)).

Enter your mailbox numĆ

ber. The Alcatel 4610 IV

asks you to enter your

personal password and

to record the name of the

mailbox.

Record your name

Dial the prefix.

Mailbox prefix

The Alcatel 4610 IV asks

you to enter your new

personal password and

to record the name of the

mailbox.

Enter password

Record your name

106

Listen to New Messages

B The Alcatel 4610 IV signals the subscriber that a new message has

arrived.

Message is waiting

The 'message waiting'

indication is switched

on.

Open the mailbox

New messages

Open the mailbox.

Press <1> and listen

to the message.

Listen to the message

When listening to a mesĆ

sage the "play back conĆ

trol" options can be used

to replay, rewind, pause

and forward within the

message.

In addition the following

functions can be used:

Archive

Delete

Timestamp

Send a copy

107

Listen to Archived Messages

Open the mailbox.

Open the mailbox

Archived messages

Listen to the message

Press <2> for

'Archived messages'.

Listen to the archived

message.

When listening to a mesĆ

sage the "play back conĆ

trol" options can be used

to replay, rewind, pause

and forward within the

message.

In addition the following

functions can be used:

Archive again

Delete

Timestamp

Send a copy

108

Send a Copy of a Message

B You can send a copy of your new or archived message in the mailbox of

one or more subscribers, a distribution list or broadcast it. Record a

short introduction, so that the recipient knows that it is forwarded by

you.

Listen to the message

Press <5> when you

are listening to the

Send a copy

message. Record the

introductory message.

To finish press <#>.

Record an introduction

- Press <1> to reĆ

play your message.

- Press <*> to delete

and re-record the

message.

Finish introduction

Replay or

Delete and re-record

To confirm

introduction

the

press

<#>. Enter the mailĆ

box number of the desĆ

tination or a distribuĆ

tion list or the broadĆ

cast number (000).

Press <*> to cancel

the destination numĆ

ber, afterwards enter

the correct one.

Confirm

Destination mailbox

Delete and re-enter

Confirm

Press <#> to confirm.

Instead of entering the

mailbox number you

can use the option 'dial

by name'. Your can

send a copy to more

than one mailbox or

distribution list.

109

Reply to a Message

B You can immediately reply to a message. The sender will receive the

message in his mailbox.

Restriction: A message to be replied to, has been sent from mailbox

menu (option send or reply). Otherwise no caller information is availĆ

able.

Press <6> when you

are listening to a

message.

Listen to a message

Record your answer

and press <#> to

finish recording.

Record an answer

Finish answer

- Press <1> to reĆ

play

your answer.

- Press <*> to delete

and re-record your

answer.

Replay or

Delete and re-record

Confirm

Press <#> to confirm.

110

Send a Message

B You can send a message directly in the mailbox of one or more

subscribers, a distribution list or broadcast it.

Open your mailbox.

Press <3> to send a

message.

Open the mailbox

Send a message

Record the message

Finish recording

Record your message.

Press <#> to finish

recording.

- Press <1> to replay

your message.

- Press <*> to delete

and re-record the

message.

Press <#> to confirm

the message.

Replay or

Delete and re-record

Enter the mailbox numĆ

ber of the destination-,

or a distribution list or

the broadcast number

(000).

Confirm

Destination mailbox

Press <*> to cancel the

destination number,

afterwards enter the

correct one.

Delete and re-enter

Press <#> to confirm.

Confirm

Instead of entering the

mailbox number you

can use the option 'dial

by name'. You can

send a copy to more

than one mailbox or

distribution list.

111

Dial by Name

B When the Alcatel 4610 IV asks to enter the mailbox- or distribution list

number, it is possible to spell the mailbox name using the letters on

the key pad of the telephone set.

Press <#> to indicate

that you will start with

Press hash

the option 'dial by

name' instead of dialĆ

ling the mailbox numĆ

DEF

ABC

ber.

Enter at least the first 3

and not more than 8

characters of the name

of the mailbox.

The Alcatel 4610 IV

announces the name

of the destination mailĆ

box.

Enter the first

3 and not

more than 8

characters

GHI

JKL

PRS

TUV

WXY

OQZ

Press <#> again to

confirm the input.

Confirm

Remark: This option is depending on the type of Telephone System.

Ask the system administrator if this option is available in your

system.

Technical details:

If there are several names in the directory of the Alcatel 4610 IV matchĆ

ing the input, the Alcatel 4610 IV will offer a selection to choose the

name.

112

Distribution List

B A distribution list can be used to send a message to a number of per-

sons defined by the subscriber himself. The subscriber must record a

name for his distribution list and the Alcatel 4610 IV automatically

allocates

a number to the list. This number can be entered instead of a mailbox

number when the system asks for the destination mailbox number.

The user can use and listen to all existing distribution lists, but he can

modify and/or delete only those which have been created by himself.

Distribution lists must always be entered with 3 digits (001 to 050).

A distribution list can be

- Created

- Reviewed

- Modified and

- Deleted.

113

Create Distribution List

Open the mailbox.

Press <4> for

'Personal options'.

Press <4> for

'Distribution list'.

Open the mailbox

Personal options

Press <2> for 'Create

a new list'. The Alcatel

4610 IV automatically

allocates a list number

and tells it to you.

Record the name. Press

<#> to finish recordĆ

ing.

Distribution list

Create a new list

Record name of the list

Finish name recording

- Press <1> to reĆ

play the

me.

Replay or

- Press <*> to delete

and re-record the

name.

Press <#> to confirm

the recording.

Delete and re-record

Confirm

Enter destination

mailbox number

Enter the destination

mailbox number or

'dial-by-name'. Press

<#> to confirm or

<*> to cancel. Enter

the next destination

mailbox number and

press again <#> to

confirm. This proceĆ

dure can be repeated

until the last destinaĆ

tion mailbox number

has been entered.

Press <*> to indicate

that the list is complete.

Delete and re-enter

Confirm

Enter next destination

mailbox number

Confirm

Terminate

114

Listen/Modify Distribution List

B The subscriber can listen/modify or delete his distribution lists.

Distribution lists from other subscribers can be used, but cannot be

modified.

Open the mailbox.

Open the mailbox

Press <4> for

'Personal options'.

Press <4> for

'Distribution list'.

Personal options

Distribution list

Press <1> for 'Listen

or modify a distribution

list'.

Listen/modify a

distribution list

Enter 3 digits for a

list number or # for all

distribution lists

Enter the list number.

Press <1> to listen to

the list members.

Press <2> to modify

the list or

Listen

press <3> to delete

the list.

Modify

Delete the list

Press <#> to step

through the members

of the list. Stop when

Step through the list

members

the

subscriber

reached and press

<3> to delete a

member.

Delete a member

Enter new destination

mailbox number

Or/and enter the numĆ

ber of a new member.

Press <#> to confirm.

Press <*> to indicate,

that the list is complete.

Confirm

Terminate

115

Check the Receipt of a Message

B You can check whether the recipient of your message has already

listened to your message or not.

Open the mailbox.

Press <5> to check the

receipt.

Open the mailbox

Check the receipt

Enter the destination

mailbox number.

Enter destination

mailbox number

Listen to the message,

which was not listened

to by the recipient.

Listen to the message

Next message

Press <#> to listen to

the next message,

which has not been

listened to by the

recipient.

116

Record the Personal Greeting

Open the mailbox.

Open the mailbox

Personal options

Greetings

Press <4> for

'Personal options'.

Press <1> for

'Greetings'.

Press <4> for

'Record greeting'.

Record greeting

Finish recording

Record your greeting.

Press <#> to finish

recording.

- Press <1> to reĆ

play the greeting.

- Press <*> to delete

and re-record the

greeting.

Replay or

Delete and re-record

Press <#> to confirm.

Confirm

117

3 Greetings ON/OFF

Open the mailbox.

Open the mailbox

Personal options

Greetings

Press <4> for

'Personal options'.

Press <1> for

'Greetings'.

Default is '3 Greetings'

OFF.

Press< 6> to enable,

press again <6> to

disable.

3 Greetings ON/OFF

If you like to record

three greetings, you

must before the recordĆ

ing enable

'3 Greetings' (i.e. set

to ON).

Disabling of '3 Greetings' (OFF) deletes your

greeting 2 and 3.

118

Record 3 Personal Greetings

B The Expert Mode provides up to three greetings. To use this option set

'3 Greetings' to ON. Then record your 1st. greeting. To record the 2nd.

and/or 3rd. greeting, enter the greeting-number first.

To record the 1st greetĆ

ing:

Open the mailbox.

Press <4> for

'Personal options'.

Press <1> for

'Greetings'.

1st

Open the mailbox

Personal options

Greetings

Press <4> for

'Record greeting'.

Record your greeting.

Press <#> to finish

recording.

Record greeting

- Press <1> to replay

the greeting.

Finish recording

- Press <*> to delete

and re-record the

greeting.

Replay or

Delete and re-record

Press <#> to confirm.

Confirm

To record the 2nd/3rd

greeting:

Press <4> for 'Record

greeting'.

2nd

3rd

Record greeting

Select <2-3>, the

number of greeting.

Record your greeting.

Press <#> to finish

recording.

Select greeting

Record greeting

Finish recording

- Press <1> to replay

the greeting.

- Press <*> to delete

and re-record the

greeting.

Replay or

Delete and re-record

Press <#> to confirm.

Confirm

119

Record 3 Personal Greetings (continue)

Disabling of '3 Greetings' (OFF) deletes your

greeting 2 and 3.

Technical details:

- The maximum length of the recording is 30 seconds.

- A previous recorded greeting, when '3 Greetings' was disabled

(OFF), is taken as greeting 1 after setting 3 greetings to ON.

120

Modify 3 Personal Greetings

Open the mailbox.

Open the mailbox

Personal options

Press <4> for

'Personal options'.

Press <1> for

'Greetings'.

Greetings

Press <4> for 'Record

greeting'.

Record greeting

Select greeting

Select <1-3>, the

number of greeting.

Record your greeting.

Record greeting

Finish recording

Press <#> to finish

recording.

- Press <1> to reĆ

play the greeting.

- Press <*> to delete

and re-record the

greeting.

Replay or

Delete and re-record

Press <#> to confirm.

Confirm

121

Select Personal Greetings

(

)

this

option you must set '3 Greetings' to ON and performed the reĆ

cording of

the greetings.

Open the mailbox.

Open the mailbox

Personal options

Greetings

Press <4> for

'Personal options'.

Press <1> for

'Greetings'.

Select <1-3>, the

number of greeting.

Select greeting

122

Record the Name

B The name of the mailbox was recorded when the mailbox has been

opened the first time. Use this option to modify the name.

Open the mailbox.

Open the mailbox

Press <4> for

'Personal options'.

Personal options

Press <1> for

'Greetings'.

Greetings

Press <5> for

'Record name'.

Record name

Record the name.

Record name

Press <#> to finish

recording.

Finish recording

- Press <1> to reĆ

Replay or

play the name.

- Press <*> to delete

and re-record the

name.

Delete and re-record

Press <#> to confirm.

Confirm

Technical details:

The maximum length of the recording is 5 seconds.

123

Notification Number (telephone, pager)

- a telephone number proceeded by the prefix for trunk access and/or

- a pager service 1 or 2 followed by the subscriber's pager number.

When notification is activated and when a new message has arrived in

the mailbox the stored notification number is dialled according to the

notification schedule.

Open the mailbox.

Open the mailbox

Press <4> for

'Personal options'.

Personal options

Press <2> for

'Notification'.

Notification

Press <3> for

'Notification number'.

Notification number

Enter prefix for trunk

access and the telephone

number or

press <1,#> for 'pager

service 1' or <2,#> for

'pager service 2' and enĆ

ter the subscriber's pager

number.

Enter the prefix for

trunk access and

telephone number or

Enter the subscriber's

pager number

Press <#> to confirm.

Confirm

124

Technical details:

In case of a notification call to a pager, the notification number, which

can be entered individually per mailbox, is treated in a special way:

It is part of a system-wide defined pager service, which is programĆ

mable by your Alcatel distributor.

2 different pager services may be defined in the Alcatel 4610 IV. During

programming his individual outgoing call number, the mailbox owner

may choose

between "ordinary" outcall to a telephone set, outcall to a pager

according to dialĆstring of pager service 1, or outcall to a pager

according to dialĆstring of pager service 2.

In case of notification to a pager, no announcement is played and no

confirmation is expected (Alcatel 4610 IV doesn't wait for <*>). FurtherĆ

more there is no second and third outgoing call attempt.

125

Notification Schedule

B When notification is activated the stored notification number is dialled

immediately (according to the default schedule 0 to 24 o'clock, when a

new message has arrived in the mailbox). You can change this schedule

by entering the desired begin and end time.

Open the mailbox.

Open the mailbox

Press <4> for

'Personal options'.

Personal options

Press <2> for

'Notification'.

Notification

Schedule

Press <4> for

'Schedule'.

Enter begin

Enter end

Confirm

Enter the begin time.

Enter the end time.

Press <#> to confirm.

126

Time

Hours: Two digits from 00 to 23,

(in case of 'end time' also 24 is accepted)

Minutes: Two digits from 00 to 59,

Example: 8 o'clock in the morning

Enter: 0, 8, 0, 0.

2 o'clock in the afternoon

Enter: 1, 4, 0, 0.

To clear the schedule and use again the default values enĆ

ter

the begin time (0,0,0,0) and the end time (2,4,0,0).

127

Notification ON/OFF

B The option can be activated or deactivated. When activated the stored

notification number is dialled immediately or according the desired

schedule, when a new message has arrived in the mailbox.

Open the mailbox.

Open the mailbox

Press <4> for

'Personal options'.

Personal options

Notification

Press <2> for

'Notification'.

Notification ON

Press <1> to activate

notification.

Notification OFF

Press <2> to

deactivate notification.

Confirm

Press <#> to confirm.

128

Notification Call

Remote Consultation of the

Mailbox

B The Alcatel 4610 IV calls the telephone number, which was defined in

the option 'notification', when a new message arrives. The called party

can either consult the mailbox immediately or hang up and call the

application later, dependant on the Alcatel 4610 IV's configuration.

Call

Consult the mailbox

Confirm

Immediately

Password

Later

Hang up

New messages

To listen to your messages use

'Remote Consultation'

Listen to the

Remote consultation

new messages

Call the system

Company greeting *)

Start consultation *)

Mailbox number

Password

New messages

Listen to the

new messages

*) Depending on system configuration

129

Change of your Personal Password

B The password was entered when the mailbox has been opened the first

time. It can be changed using this option.

Open your mailbox.

Open the mailbox

Press <4> for

'Personal options'.

Personal options

Press <3>

'Change password'.

for

Change password

Enter new password

Confirm

Enter 4 digits for your

new password.

Press <#> to confirm.

130

Select your Language

B Use this option to select the language for your voiceĆguide in your

mailbox.

Open your mailbox.

Open the mailbox

Press <4> for

'Personal options'.

Personal options

Press <5> for 'Select

language'.

Select language

Digits <1> to <4>

depend on number of

the languages.

Enter the number of

your language

Not generally available.

131

Enable/Disable Answer Only Mode

B Use this option to determine whether the mailbox can receive voice

messages after having played the personal greeting.

Open the mailbox.

Open the mailbox

Press <4> for 'Personal

options'.

Personal options

Press <4> for 'Enable/

disable the answer only

mode' of the mailbox.

Enable/disable answer

only mode

ON = Enable answer

only mode:

- the caller can listen to

the mailbox greeting, but

can't leave a message.

OFF = Disable answer

only mode:

- the caller can leave a

message after listening

to the mailbox greeting.

Technical details:

Default configuration: Answer only mode disabled (OFF).

132

Information Service

Open your mailbox.

Open the mailbox

Press <6> for

'Information Service'.

Information Service

Listen to infobox 46

(and - if recorded -

to infobox 47, 48, 49,

50).

Listen to the

information

Press <#> to confirm.

Confirm

Technical details:

If no information is available (per default an infobox has "no recordĆ

ing" or the recorded announcement was deleted) the user will hear a

default announcement.

133

4.3 Overview of Functions:

Guest Mode

END OF

MESSAGES

REPLAY

From internal

DELETE/

PLAY

MESSAGE

TIMESTAMP

RECORD

YOUR NAME

Press the mailbox key

From external

dial

No.

LISTEN TO

THE GREETING

Depending

on system

configuration

PRESS

ENTER

MAILBOX

NUMBER

ENTER

PASSWORD

The guest mode provides a basic set of options of a mailbox. This mode

is used in

Hotel environment

The described functionality are only supported in an Alcatel Office PBX

release R4

Installation:

The mailbox is installed automatically when the guest is checked in. The

same language associated to the room telephone is defined for the

voice guidence of the mailbox. The guest receives a checkĆin ticket with

his personal password necessary for direct dialled outgoing trunk calls

and for remote consultation of his mailbox.

Functionality:

Consultation of the mailbox from the room phone without the need of

entering a password. Received messages are played automatically one

after the other. The guest can replay the message, get timestamp inĆ

formation or delete the message. Messages listened to but not deleted

are kept as new messages. At the end of consultation the guest is asked

to record his name. Once recorded and confirmed the name cannot be

changed by the guest.

134

If checking out messages which were not deleted are kept at least one

hour. The guest can now consult his mailbox e.g from a booth phone.

Checking in a new guest deletes all messages in the mailbox.

Hint: If the guest insists of changing his name or if he has lost his passĆ

word ticket the receptionist can check out the guest and check him in

again. (But consider lost messages, cleared statistic counter or metering

data).

Office environment

Installation:

The administrator installs a mailbox in 'standard mode' and switches it

to 'guest mode'. The message waiting indication on the telephone set is

switched on.

Functionality:

During first consultation a password has to be defined for remote conĆ

sultation of the mailbox and the mailbox name can be entered. ConĆ

sultation of the mailbox from the guest phone without the need of enterĆ

ing a password. Received messages are played automatically one after

the other. The guest can replay the message, get timestamp information

or delete the message. Messages listened to but not deleted are kept as

new messages. At the end of consultation the guest is asked to record

his name if it is not allready recorded. Once recorded and confirmed

the name cannot be changed by the guest.

If the guest mailbox is deleted all messages are deleted immediately.

135

Open the Guest Mailbox the First Time

If the Alcatel 4610 IV is integrated in an Alcatel Office PBX release 320A

the password for remote consultation is allocated automatically during

checkĆin procedure. If the guest wants to record his name he must open

the mailbox but he is asked to record it anyway after he has consulted

his mailbox when he has received a message.

Press

key>.

the

<mailbox

Press the mailbox key

Record your name

Replay or

The Alcatel 4610 IV asks

you to record the name

of the mailbox.

Delete and re-record

When your mailbox has been installed the message waiting LED is

switched on. When you open the mailbox the first time the Alcatel 4610

IV guides you with introductory prompts to personalise your mailbox:

D Enter your personal 4Ćdigits password

(Only necessary for remote consultation of the mailbox)

D Record your name

Message waiting LED is

Message waiting LED on

Press the mailbox key

Enter your password

Press the <mailbox key>

on your set.

The Alcatel 4610 IV asks

you to enter your personĆ

al password and to reĆ

cord the name of the

mailbox.

Record your name

Replay or

Delete and re-record

136

Guest Mailbox:

Listen to Messages

The 'message waiting'

indication is switched

on.

Message is waiting

Press the mailbox key

Press the mailbox key.

Listen to the message

The message is played

automatically.

While listening to a mesĆ

At the end of a message

sage the following "play

back control" options can

be used.

can be replayed, deleted

or the timestamp inforĆ

mation can be requested.

The next message is

played automatically after

a short time period or imĆ

mediately when the hash

key is pressed

Replay

Delete

Timestamp

Rewind

Replay

Delete

Pause/Continue

Forward

Timestamp

Next message

More options

Skip the message

137

Guest Mailbox:

Remote Consultation

Call the system

Listen to the system

greeting

Hotel/Company greetĆ

ing *)

Press <#> to start

consultation

Start consultation *)

Mailbox number

Password

Enter your mailbox

number

Enter your password

Listen to the message

To call the system dial eiĆ

ther the access code of

the Alcatel 4610 IV or

the public exchange

number plus the access

code.

In a hotel application the

mailbox number is equal

to the room phone number

*) Depending on system configuration

138

5 Overview of Automated

Attendant Parameters

Record company greeting

7/1(2)/3/r/#

'Press star' question

7/1(2)/8

'Language' question

0/3

Short cut

7/1(2)/6/f/#

Alternatively to main menu

Default function

7/1(2)/5/f/#

MAIN MENU

Record main menu

7/1(2)/2/r/#

Transfer type

1 Blind transfer

2 Semi-supervised

3 Supervised

Function for 'Non

Existing Mailbox'

Modify main menu

7/1(2)/1/n/f

7/1(2)/0/f/#

Change transfer type

7/1(2)/9/n/#

MAILBOX

Install mailbox

2/n/#

Functions

1 Not used

Delete mailbox

3/n/3

2 Free dialling

3 Transfer to extension

4 Transfer to operator

5 Infobox

Operator's number

7/1(2)/7/n/#

Reset password

3/n/1

6 Leave a message

7 Mailbox

8 Good bye

Change notification type

3/n/2/n

INFOBOX

Record infobox

4/n/1/r/#

Answer only mode on/off

3/n/4

9 Submenu

Modify function

4/n/2/f/#

SUBMENU

Record submenu

7/1(2)/4/n/2/r/#

Delete infobox

4/n/3

Record 'Good bye'

0/1/r/#

Modify submenu

7/1(2)/4/n/1/n/f/#

Set time and date

8/1 8/2

Copy opening Switch opening/

GENERAL PARAMETER

optional

n=number

f=function

r=record

hours menu

7/3

closing hours

FAX number

0/4/n/#

139

Date

message, 107, 137

System,set, 22

Administration, 17

enter, 18

functions, 19

mailbox, 69

Default Password, 18

Delete

Administrator, 9

'Good bye' announcement, 58

archived message, 108

company greeting, 39

distribution list, 115

infobox announcement, 65

input, 17, 98

introduction, 109

mailbox, 75

mailbox name, 123

main menu announcement, 37

member of the distribution list, 82,

115

Automated Attendant, 7, 32

'good bye'announcement, 58

change transfer type, 54

copy opening hours menu, 62

default function, 46

modify closing hours menu, 61

modify opening hours menu, 32

modify submenu, 41

operator's number, 51

press star question, 53

record greeting, 39

message, 107

record main menu, 39

record submenu, 44

select language, 59

name of the distribution list, 114

personal greeting, 117, 119, 121

reply, 110

short cut, 48

switch opening/closing hours, 28

submenu announcement, 44

Dial by name, 13

Distribution List, 80, 113

create, 114

member, 81

delete, 82, 115

expand, 115

modify, 115

Broadcast, 83

copy of a message, 109

message, 111

member, 82

Exit

automated attendant, 58

from the menu, 17, 98

Check-out, 11

CheckĆin, 10

FAX Number, 60

Common Mailbox, 50

Copy

message, 109

opening hours menu, 62

Function

default functions, 47

140

keys, 17, 98

Mailbox, 14

'Non Existing Mailbox' functions,

main menu, 32

non existing mailbox, 58

short cut, 49

submenu, 41

administration, 69

answer only mode, 76

common, 14

consultation, 13

delete, 75

guest, 10, 14

Greeting, company, 39

Guest Mailbox, 137

listen to, 137

open, the first time, 136

install, 71

Mode, 69

modify, 72

notification type, 74

open, 102

Guest Mode, 69, 134

open, the first time, 104

parameter, 84

remote consultation, 129, 138

reset password, 73

Standard, 9, 14

Hotel environment, 134, 136

Mailbox key, 102, 104

Infobox

delete, 68

modify, 64

modify functions, 66

record announcement, 65

closing hours, 28, 61

main menu, 33, 437

opening hours, 28, 32

submenu, 41, 44

Information Service, 7

Introduction, 109

Message

archive, 16, 107

check receipt, 116

delete, 107

forward, 99

listen

archived, 108

new, 107

pause, 99

Language

administration menu, 26, 25

select-question, 59

skip to the end, 99

to continue, 99

reply, 107, 110

rewind, 99

send, 16, 111

List

default functions, 47

distribution list, 113

functions 'Non Existing Mailbox',

send a copy, 107, 109

timestamp, 107

main menu functions, 32

short cut functions, 49

submenu functions, 42

transfer types, 55

Mode

answer only, 76, 132

141

guest, 69, 78

standard, 69, 78

switch, 78

system administration, 29

Password, 15

administrative, change, 21

guest mailbox, 10, 134, 135

mailbox, reset, 73

Modify

3 Personal Greetings, 121

mailbox, 72

personal,change, 130

Play back control, 99

Name, 15

distribution list, 114

Mailbox, 123

Read SW-Version, 95

Record

Notification, 124

announcement, 81

Schedule, 126

'Good bye'announcement, 58

3 Personal Greetings, 119

answer, 110

company greeting, 39

control, 100

delete, 100

distribution list, 115

distribution list name, 114

finish, 100

Number

distribution list, 113

FAX-number, 60

operator's number, 51

receipt, 116

infobox, 65

main menu, 37

notification announcement, 79

personal greeting, 117, 120

replay, 100

rerecord, 100

skip, 17, 98

submenu, 44

Office environment, 135, 136

Opening Hours, 24

define, 24

Operator, extension number, 51

Options

administration, 19

mailbox, 101, 134

Reply,Message, 110

Overview

administration parameters, 29

administrative functions, 19

used icons, 8

Standard Mailbox, 9

Standard Mode, 69

Voice Mail Options, 101, 134

Statistics, 85

automated attendant, 90

clear counters, 89

infobox, 88

largest mailboxes, 94

mailbox, 87

system utilitisation, 91

Parameter

mailbox, 84

142

Voice Mail, 7, 15, 96

functions, 96

Time

Voice Messaging, 7

message, 107, 137

System, 22

Timestamp, 15

Trunk

transfer to, 36

trunk to, 36

143

Ref : 3BR 05761 AAAA Ed. 01 - printed by MODUS MEDIA F- ORLEANS

Alcatel Business Systems, in keeping with its policy of constant product improvement for

the customer, reserves the right to modify product specifications without prior notice.

144

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