IBM Electronic Service Agent
for iSeries and AS/400e
Simplified Activation
User Guide – Release V5R1
(PTF SF67624 installed)
Document Version 6.0
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IBM Electronic Service Agent for iSeries and AS/400e
Simplified Activation User Guide – Release V5R1 - Revision 6.0
Preface
This guide provides an overview, installation and configuration instructions, and user
information for the Electronic Service Agent Simplified Activation with PTF SF67624
installed.
Overview
This PTF provides simplified activation steps for both Service Agent Hardware
Problem Reporting and System Inventory Collection and Transmission, designed
for a single iSeries or AS/400e system or partition. The simplified activation will be
an entirely “green screen” user interface.
If you choose to collect and send Service Agent Inventory information by groups of
systems and/or partitions, a Management Central configuration is necessary.
For information about Service Agent using Management Central, see
These activation steps are for customers who do not have an attached PC running iSeries
Navigator as their iSeries or AS/400e console or would prefer not to go through a longer
and complex install and activation using iSeries Navigator. Activation of Electronic
Service Agent in a batch environment is also now available using new CL commands.
See Chapter 6 for further information.
Electronic Service Agent and its simplified activation are supported on all iSeries and
AS/400e machine types and models running the OS/400 operating system Release V5R1.
If you have other iSeries systems and partitions in your network running other
releases of OS/400, Electronic Service Agent is available for install on all releases of
OS/400. For information about Electronic Service Agent for all OS/400 releases, see
Who should read this guide?
This guide is intended for use by iSeries and AS/400e system administrators and/or
System Service Representatives (SSRs) who are familiar with, or have a working
knowledge of an iSeries and/or AS/400e system.
A basic understanding of an iSeries and/or AS/400e system is beneficial to assist you
with the information provided in this guide as it pertains to Release 5.1 of IBM Electronic
Service Agent for iSeries and AS/400e.
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IBM Electronic Service Agent for iSeries and AS/400e
Simplified Activation User Guide – Release V5R1 - Revision 6.0
Chapter 1. Introduction to Electronic Service Agent
and Migration Information
Introduction to Electronic Service Agent
Electronic Service Agent (product ID 5798-RZG) is a Licensed Program Offering (LPO)
that operates on an IBM iSeries or AS/400e, with operating system OS/400 at V5R1.
Electronic Service Agent provides two functions:
! Hardware problem reporting predicts and prevents hardware errors by early
detection of potential problems, downloads fixes, and automatically calls IBM
Service when necessary.
! System inventory collection and transmission collects and electronically sends
system information to IBM to be used for input for problem analysis and problem
prevention functions, and to assist IBM in providing improved service.
The inventory information your system sends will assist IBM representatives to be more
proactive, by knowing your system and your system needs for hardware and software.
Time will be saved because IBM will already have your system information to use for
customized strategies for your environment, further developing your relationship with
IBM.
An Electronic Service Agent Information web interface is available to view your
inventory information from your system(s) and/or partition(s) after inventory has been
collected and sent to IBM.
For more information and to register, see:
Migration Information
For customers migrating from other OS/400 releases, Simplified Activation will activate
all processes and create any necessary objects and configurations.
Service Agent attempts to migrate your existing Service Agent settings from release to
release.
The International License Agreement must be accepted any time Service Agent is
activated.
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IBM Electronic Service Agent for iSeries and AS/400e
Simplified Activation User Guide – Release V5R1 - Revision 6.0
Helpful Information Checklist
Activation will be easier knowing the following information before the Service Agent
Simplified Activation is started.
Can the modem and resource be used for Simplified Activation?
The modem and resource must be Point-to-Point.
Reference Appendix C. Modem and Resource Information on page 19
for supported modem and resource specifications.
Modem Type
Modem Resource
Dialing prefix, if applicable
IMPORTANT NOTE: If Electronic Service Agent is already configured using iSeries
Navigator, there is no need to configure Service Agent Inventory functions using
Simplified Activation.
If you want to determine if Service Agent Inventory functions have already been
configured using iSeries Navigator, follow these steps:
1. Start iSeries Navigator, expand Management Central. If necessary, sign on.
2. Expand Extreme Support and select Agents.
3. Right click on Electronic Service Agent object and select History.
4. If there are entries in the history file, then Service Agent Inventory functions have been
activated.
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IBM Electronic Service Agent for iSeries and AS/400e
Simplified Activation User Guide – Release V5R1 - Revision 6.0
Chapter 2. How do I Install and Setup Electronic
Service Agent using the Simplified Activation?
Depending on your existing Service Agent and OS/400 system setup, you may see a few
panels or no panels during your Simplified Activation. Reference Appendix A,
“Activation Steps” on page 14 to determine the panels you may see.
If no panels are displayed, it is because a Universal Connection configuration already
exists, Service Agent Hardware Problem Reporting is active, and System Manager for
iSeries is not installed.
1. Using a 5250 emulator, sign on to the system.
2. Sign on with a user profile (other than QSECOFR) with *SECOFR authority
with *ALLOBJ, *SECADM and *IOSYSCFG special authorities.
3. Enter this OS/400 command and verify 5722JC1 and 5722JV1 are installed:
DSPSFWRSC
V5R1 AS/400 Toolbox for Java (5722-JC1) and V5R1 IBM Developer Kit for
Java (5722-JV1) (Base with at least one of Options 3, 4 or 5) must be installed on
your iSeries or AS/400e. These are preloaded licensed products. If you upgraded
your system to V5R1, these products can be found on one of the CDs that came
with your software upgrade package.
4. Enter this OS/400 command: DSPSYSVAL QRETSVRSEC
Confirm this system value is set to 1. Change the value to 1 if needed.
5. Enter this OS/400 command: DSPNETA
Check the value for Modem country or region ID, the last parameter of the
Network Attributes. If the parameter is incorrect, use the command CHGNETA
then F4 to change the value.
6. Enter this OS/400 command:
CHGPF FILE(QUSRSYS/QAYIVRIG) WAITFILE(*CLS)
7. If the primary language of the iSeries or AS/400e is 2962 (Japanese Katakana),
enter this OS/400 command: CHGJOB CCSID(5035)
8. Install the Electronic Service Agent product on your iSeries or AS/400e system.
" If Electronic Service Agent was obtained as a preloaded product or is already
installed or activated, continue with step 9.
" If Electronic Service Agent was obtained on a CD, insert the CD into the CD-
ROM device on your iSeries or AS/400e.
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IBM Electronic Service Agent for iSeries and AS/400e
Simplified Activation User Guide – Release V5R1 - Revision 6.0
Type RSTLICPGM LICPGM(5798RZG) DEV(XXXXX) on an iSeries or
AS/400e command line (where XXXXX is the name of the iSeries CD-ROM
device) and press Enter.
9. Install the simplified activation requisite PTFs for V5R1 using one of the following
methods:
" Using ECS, order PTF SF67624 and install with its requisites.
" Order and install the Simplified Activation PTF CD-ROM (SK3T-8934-00).
Use this command to install the PTFs from the CD-ROM.
INSPTF LICPGM(*ALL) DEV(XXXXX) INSTYP(*IMMDLY)
(where XXXXX is the name of the AS/400 CD-ROM device).
10. End and restart the Management Central server by entering the following two
commands. Note: Users of Management Central will temporarily lose their
connection while the Management Central server is ended. This step is not necessary
if the Simplified Activation PTFs were applied delayed instead of immediate.
•
•
ENDTCPSVR *MGTC
STRTCPSVR *MGTC
11. Type GO SERVICE on an iSeries or AS/400e command line.
" If the Electronic Service Agent Activation Menu is displayed, select option
1 to “Activate Service Agent.” Press Enter.
" If the Electronic Service Agent Main Menu is displayed, select option 3 for
Inventory Collection Menu.” Press Enter.
12. If the International License Agreement for Services Programs panel is displayed,
read it and press F6 to accept the agreement and to proceed.
13. If the Add Contact Information (ADDCNTINF) panel is displayed, add or update
the contact information for this system. Press Enter.
14. If the Create Service Configuration (CRTSRVCFG) panel is displayed, notice that
*SELECT is the value for several parameters. Press Enter. An additional panel will
be displayed for each parameter for which *SELECT was specified. Make a selection
and press Enter on each of the additional panels.
15. If the Enter Activation Password panel is displayed, you can proceed by pressing
F3. You DO NOT need an activation password to report problems on a standalone
system or standalone partition using this simplified activation.
In order to report problems for remote systems or remote partitions through a host
system or a host partition, an activation password is required for the host system or
host partition.
To obtain the activation password:
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IBM Electronic Service Agent for iSeries and AS/400e
Simplified Activation User Guide – Release V5R1 - Revision 6.0
•
•
Primary: Contact IBM hardware service.
Secondary: Contact the iSeries Support Center.
16. Either the Electronic Service Agent Main Menu or the Inventory Collection Main
menu will be displayed.
Your Simplified Activation of
Electronic Service Agent is complete!
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IBM Electronic Service Agent for iSeries and AS/400e
Simplified Activation User Guide – Release V5R1 - Revision 6.0
Chapter 3. New Menus
The initial menu that is displayed is dependent upon the activation of Hardware Problem
Reporting.
If Hardware Problem Reporting has not been activated, the Electronic Service Agent
Activation Menu will display. See Figure 1.
ELECTRONIC SERVICE AGENT ACTIVATION MENU
1. ACTIVATE SERVICE AGENT
4. ACCEPT SERVICE AGENT LICENSE AGREEMENT
11. CHANGE SERVICE AGENT JOB LOGGING
19. DISPLAY AUDIT LOG
F1=Help F3=Exit F12=Cancel
1. Electronic Service Agent Activation Menu
If Hardware problem reporting has been activated, you should see the following menu
(Figure 2) after entering GO SERVICE. Take option 3 for the Service Agent Inventory
Collection Main Menu. See Figure 2.
SERVICE AGENT INVENTORY COLLECTION MAIN MENU
SELECT ONE OF THE FOLLOWING:
1. CHANGE INVENTORY COLLECTION
2. DISPLAY INVENTORY COLLECTION
3. RUN INVENTORY COLLECTION
4. CHANGE SEND OPTION
5. CONFIGURE SERVICE CONNECTION
6. VERIFY SERVICE CONNECTION
9. SERVICE AGENT MAIN MENU
11. DISPLAY SERVICE REGISTRATION INFORMATION
F1=Help F3=Exit F12=Cancel
2. Service Agent Inventory Collection Main Menu
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IBM Electronic Service Agent for iSeries and AS/400e
Simplified Activation User Guide – Release V5R1 - Revision 6.0
Chapter 4. Questions and Answers
For more information on Electronic Service Agent and System Manager/400, reference
the FAQ document from the Electronic Service Agent Web site at:
Q1: How do I know if my simplified activation was complete?
A1: To verify activation, use these commands:
Type GO SERVICE. Choose Work with Service Agent Subsystem to show the active
status of the QSVCDRCTR subsystem.
WRKJOBSCDE will show the QSDSACOL job schedule entry that initiates the
collection and transmission of Service Agent inventory information.
Q2: Does a communications configuration need to be setup before
starting the Simplified Activation?
A2: No. If needed, Simplified Activation will create point-to-point connection
configuration(s) for ECS and Service Agent during the activation.
Q3: What if an error occurs when my system attempts to send inventory
or hardware failure information to IBM?
A3: Service Agent is dependent on many functions of OS/400 to be in working order.
Management Central, Connection profiles using TCP/IP, Electronic Customer Support,
and the Problem log are a few OS/400 functions that Service Agent uses. Normal system
problem determination is recommended for any error received.
Q4: How do I know that information was sent to IBM using the
simplified activation?
A4: To verify that data was sent to IBM, do this:
Type GO SERVICE. Choose Inventory Collection Menu. Choose Display Inventory
Collection.
Q5: How can I change the scheduled time of the Service Collection job?
A5: To change the scheduled time, do this:
Type GO SERVICE. Choose Inventory Collection Menu. Choose Change Inventory
Collection.
Q6: How can I change the connection profiles created during the
simplified activation?
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IBM Electronic Service Agent for iSeries and AS/400e
Simplified Activation User Guide – Release V5R1 - Revision 6.0
A6: To access the Configure Service Connection Menu, use this command:
Type GO SERVICE. Choose Inventory Collection Menu. Choose Configure Service
Connection.
Q7: During the inventory transmission, I received message SQL0913 for
one of the files in QUSRSYS. Is there a fix for this?
A7: On a command line, type the following commands:
CHGPF FILE(QUSRSYS/QAYIVCON) WAITFILE(30)
CHGPF FILE(QUSRSYS/QAYIVHDW) WAITFILE(30)
CHGPF FILE(QUSRSYS/QAYIVNET) WAITFILE(30)
CHGPF FILE(QUSRSYS/QAYIVPTF) WAITFILE(30)
CHGPF FILE(QUSRSYS/QAYIVSER) WAITFILE(30)
CHGPF FILE(QUSRSYS/QAYIVSFW) WAITFILE(30)
CHGPF FILE(QUSRSYS/QAYIVSYS) WAITFILE(30)
CHGPF FILE(QUSRSYS/QAYIVSYV) WAITFILE(30)
CHGPF FILE(QUSRSYS/QAYIVRIG) WAITFILE(30)
CHGPF FILE(QSVCDRCTR/QASASTATUS) WAITFILE(30)
CHGPF FILE(QSVCDRCTR/QASASNDHST) WAITFILE(30)
Q8: From the Inventory Collection Menu, I used the RUN
INVENTORY COLLECTION option to have inventory collected and
sent to IBM. When I select the DISPLAY INVENTORY
COLLECTION option from the same menu, immediately afterwards, I
do not see entries for LAST RUN and LAST SEND for the current date
and time. When should I expect to see these entries?
A8: The Service Agent process of collecting inventory using Management Central and
sending inventory using Universal Connection takes time to run.
•
•
A collection task in Management Central will determine if inventories need to be
collected and will collect new inventory as needed.
After the collection is complete, a job is submitted to use Universal Connection
to:
o Start the connection profile
o Vary on its associated line, controller and device descriptions
o Dial into the AT&T Global Network
o Connect to IBM
o Send the inventories
•
Factors which affect the length of the time needed to collect and send, are the
size of your system, processing load, and the speed of the connection.
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IBM Electronic Service Agent for iSeries and AS/400e
Simplified Activation User Guide – Release V5R1 - Revision 6.0
Q9: How can I change a standalone system configured by the simplified
activation to report problems for remote systems or partitions in my
network?
A9: After obtaining an activation password from your IBM Service Representative, do
the following: Type GO SERVICE. Choose Change Service Agent Settings. Specify
*YES for Report Remote Problem (RPTRMTPRB). Enter the activation password
when prompted.
Q10: How can I use the Service Agent Inventory my system sends and
what does IBM do with the Service Agent Inventory information?
A10: An Electronic Service Agent Information web interface is available to view your
inventory information from your system(s) and/or partition(s) after inventory has been
collected and sent to IBM.
For more information and to register, see:
The inventory information your system sends will assist IBM representatives to be more
proactive, by knowing your system and your system needs for hardware and software.
Time will be saved because IBM will already have your system information to use for
customized strategies for your environment, further developing your relationship with
IBM.
Q11: Do the java products 5722JV1 and 5722JC1 need to be installed
for V5R1 Service Agent to function properly?
A11: Yes. Those two products with their available options as well as the latest Java
Group PTF are highly recommended for proper operation. You can use the OS/400
command DSPDTAARA (QJAVA/SF99069) to display the Java group PTF status.
Q12: What if the connection number I selected is only for digital
modems and my modem is not digital?
A12: Use the CHGSRVCFG command to select a different connection number.
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IBM Electronic Service Agent for iSeries and AS/400e
Simplified Activation User Guide – Release V5R1 - Revision 6.0
Chapter 5. Simplified Activation in Batch
Electronic Service Agent can be activated in a batch environment. This approach is
helpful for customers with many remote systems and would like to send programs from a
central site for remote activation. In order to use this method, the Electronic Service
Agent product is installed and the Service Agent Simplified Activation PTFs are
available on each system for install or already installed.
A sample CL program can be found in, Appendix B, page 16. Before using a program,
the International License Agreement for Services Programs must be accepted.
To accept the license agreement, do one of the following:
! On a command line, enter GO SERVICE. Choose 'Display Service Agent
license agreement. Read the agreement and press F6 to accept.
! On a command line, enter QSVCDRCTR/ACPTSALIC. Read the agreement
and press F6 to accept.
Command
ADDCNTINF
Description
Add service contact information.
Product / Library
5722SS1 / QSYS
This is information is used by command WRKCNTINF as
the Local Service Information.
CRTSRVCFG
CHGSRVCFG
DLTSRVCFG
VFYSRVCFG
Creates the service configurations used to electronically
report problems and inventory information to IBM.
5722SS1 / QSYS
5722SS1 / QSYS
Changes the service configurations used to electronically
report problems and inventory information to IBM.
Deletes the service configurations used to electronically
report problems and inventory information to IBM.
5722SS1 / QSYS
Verifies the service configurations used to electronically
report problems and inventory information to IBM.
5722SS1 / QSYS
CHGSD
Changes the settings for Electronic Service Agent problem
reporting.
5798RZG / QSVCDRCTR
CHGSRVCOL
Changes the settings for Electronic Service Agent inventory 5798RZG / QSVCDRCTR
collection and transmission.
RTVAUTODAY Retrieves the valid days of the week used by
command QSVCDRCTR/CHGSD parameters AUTOPTF
and AUTOTEST.
5798RZG / QSVCDRCTR
ACTSRVAGT
Activates Service Agent.
5798RZG / QSVCDRCTR
If commands QSVCDRCTR/CHGSD or
QSVCDRCTR/CHGSRVCOL are used before this
command is used, Service Agent will start hardware
problem reporting and inventory collection using those
settings. If the commands were not used, Service Agent
will start hardware problem reporting and inventory
collection using the defaults.
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IBM Electronic Service Agent for iSeries and AS/400e
Simplified Activation User Guide – Release V5R1 - Revision 6.0
Appendix A. Activation Steps
This table shows the panels that may be displayed during the simplified Service Agent
activation path. The panels displayed are on dependent on whether the user starts from
the Electronic Service Agent Activation Menu or the Electronic Service Agent Main
Menu. Pre-existing configurations will decrease the number of panels displayed.
Pre-existing
Configurations and
Setup
First
Panel
Panels
Displayed
Last
Panel
*
N
N
N
N
Y
Y
Y
Y
N
N
N
N
N
N
N
N
N
Y
N
Y
N
Y
N
Y
N
N
Y
Y
N
N
Y
Y
A
A
A
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
A
M
M
M
M
X
X
X
X
•
•
•
•
If the Service Agent license agreement has not previously been accepted, the International
License Agreement for Services Programs panel will be displayed.
If neither the ECS nor Service Agent Inventory dial connections have been previously
configured, the Change Contact Information panel will be displayed.
If neither the ECS nor Service Agent Inventory dial connections have been previously
configured, the Create Service Configuration panel will be displayed.
If System Manager for iSeries or System Manager for AS/400 (5722SM1) is installed on the
iSeries, the Enter Activation Password panel will be displayed, if an Activation Password
has not previously been entered.
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IBM Electronic Service Agent for iSeries and AS/400e
Simplified Activation User Guide – Release V5R1 - Revision 6.0
* Note: Additional panels are displayed by the CRTSRVCFG command if *SELECT is
specified. The *SELECT value will allow the user to choose a value for a parameter from a list
of available values. The user can use *SELECT for the following parameters:
!
!
!
!
!
!
Country or Region
State or Province
Primary AGNS phone number
Secondary AGNS phone number
Resource Name
Modem Type
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IBM Electronic Service Agent for iSeries and AS/400e
Simplified Activation User Guide – Release V5R1 - Revision 6.0
Appendix B. Sample CL Program for Batch Activation
/********************************************************************/
/*
*/
*/
*/
*/
/* A sample program that illustrates how to activate
/* Electronic Service Agent.
/*
/********************************************************************/
/*
*/
*/
*/
*/
*/
*/
/* THIS CODE IS PROVIDED AS A SAMPLE AND IS NOT INTENDED
/* TO BE SUPPORTED BY IBM. THIS IS SUPPLIED ON AN AS-IS
/* BASIS AND IT IS THE END USER'S RESPONSIBILITY TO ENSURE
/* THE ACCURACY OF THE PROGRAM IN THEIR ENVIRONMENT.
/*
/********************************************************************/
/* */
/* Before using a program, the International License Agreement for */
/* Services Programs must be accepted. To accept the license
/* agreement, do one of the following:
*/
*/
/* 1. On a command line, enter GO SERVICE. Choose 'Display Service */
/*
Agent license agreement. Read the agreement and press F6 to */
/*
accept.
*/
*/
*/
*/
*/
*/
*/
/* 2. On a command line, enter QSVCDRCTR/ACPTSALIC. Read the
/*
agreement and press F6 to accept.
/*
/* See the Electronic Service Agent User Guide for other
/* requirements, such as authorities and system values.
/*
/********************************************************************/
PGM
/********************************************************************/
/*
*/
*/
*/
*/
*/
/* The following variables are used to retrieve the possible
/* days to be used as input to the QSVCDRCTR/CHGSD AUTOPTF and
/* AUTOTEST parameters.
/*
/********************************************************************/
DCL
DCL
DCL
DCL
DCL
VAR(&DAY1) TYPE(*CHAR) LEN(4)
VAR(&DAY2) TYPE(*CHAR) LEN(4)
VAR(&DAY3) TYPE(*CHAR) LEN(4)
VAR(&DAY) TYPE(*CHAR) LEN(4)
VAR(&DAYS) TYPE(*CHAR) LEN(28) +
VALUE('*WED*THU*FRI*SAT*SUN*MON*TUE')
VAR(&DAYPTR) TYPE(*DEC) LEN(1 0) VALUE(1)
DCL
/********************************************************************/
/*
*/
*/
*/
/* Change the contact information.
/*
/********************************************************************/
ADDCNTINF CMPNY(IBM) CONTACT('J Smith') +
TELNBR('000-555-1234') MAILADDR('3605 +
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Simplified Activation User Guide – Release V5R1 - Revision 6.0
Highway 52 N' ROCHESTER USA 55901) +
LNGVER(2924) MEDPTF(*AUTOMATIC)
/********************************************************************/
/*
*/
*/
*/
/* Configure the ECS and Service Agent connections.
/*
/********************************************************************/
CRTSRVCFG CNNTYPE(*PTP) SERVICE(*SRVAGT) +
REFSRVCFG(*ANY) CNTRYID(US) STATE(MN) +
TELNBR1('9,397-0005') +
TELNBR2('9,397-0005') RSRCNAME(CMN03) +
MODEM('IBM 7852-400')
/********************************************************************/
/*
*/
*/
*/
*/
*/
*/
*/
/* Retrieve the days of the week that can be used for CHGSD.
/*
/* Choose the day that best fits the activity for my system.
/* Use the &DAYS variable. The first one is the first choice,
/* second one is the second choice, and so on.
/*
/********************************************************************/
QSVCDRCTR/RTVAUTODAY DAY1(&DAY1) DAY2(&DAY2) DAY3(&DAY3)
DAYLOOP:
IF
IF
IF
(&DAY1 *EQ (%SUBSTRING(&DAYS &DAYPTR 4)))
VAR(&DAY) VALUE(&DAY1)
DO
CHGVAR
GOTO ENDDAYLOOP
ENDDO
DO
(&DAY2 *EQ (%SUBSTRING(&DAYS &DAYPTR 4)))
CHGVAR
VAR(&DAY) VALUE(&DAY2)
GOTO ENDDAYLOOP
ENDDO
(&DAY3 *EQ (%SUBSTRING(&DAYS &DAYPTR 4)))
DO
CHGVAR
VAR(&DAY) VALUE(&DAY3)
GOTO ENDDAYLOOP
ENDDO
CHGVAR
VAR(&DAYPTR) VALUE(&DAYPTR+4)
GOTO DAYLOOP
ENDDAYLOOP:
/********************************************************************/
/*
*/
/* Configure Service Agent hardware problem reporting using the
*/
/* day of the week that was determined above and the desired time. */
/*
*/
*/
*/
/* -- NOTE: Use this command only if you want to override the
/*
CHGSD defaults.
/********************************************************************/
QSVCDRCTR/CHGSD RPTPRBAUTO(*YES) RPLFTR(*REPLACE) +
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IBM Electronic Service Agent for iSeries and AS/400e
Simplified Activation User Guide – Release V5R1 - Revision 6.0
AUTOPTFMON(*YES) AUTOPTF(&DAY) +
SNDCFGDTA(*NO) AUTOTEST(*YES &DAY '15:00')
/********************************************************************/
/*
*/
*/
*/
*/
*/
*/
/* Configure Service Agent inventory collecting specifying the
/* desired times.
/*
/* -- NOTE: Use this command only if you want to override the
/*
CHGSRVCOL defaults.
/********************************************************************/
QSVCDRCTR/CHGSRVCOL COLLECT(*YES) CNNTYPE(*DIAL)
+
COLSCDTIME(052000) SNDSCDTIME(*COLLECT) +
STRSDAUTO(*YES)
/********************************************************************/
/*
*/
*/
/* Activate Service Agent. If commands QSVCDRCTR/CHGSD or
/* QSVCDRCTR/CHGSRVCOL were used ahead of this, Service Agent will */
/* start hardware problem reporting and inventory collection
/* using those settings. If the commands were not used, Service
/* Agent will start hardware problem reporting and inventory
/* collection using the defaults.
*/
*/
*/
*/
*/
/*
/********************************************************************/
SKIPIT: QSVCDRCTR/ACTSRVAGT
/********************************************************************/
/*
/* End
/*
*/
*/
*/
/********************************************************************/
ENDPGM
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IBM Electronic Service Agent for iSeries and AS/400e
Simplified Activation User Guide – Release V5R1 - Revision 6.0
Appendix C. Modem and Resource Information
The Service Agent and ECS service configurations created to connect to IBM using
Simplified Activation are *PTP (Point-to-Point) TCP/IP Universal Connection based.
If you do not have the modem and/or resources to support these types of connections, the
service configurations will not be usable or the Simplified Activation will fail due to lack
of internal resources.
Modem Requirements
The following table can be used to help determine the Point-to-Point functions that can be
set up depending on your modem and resource. If this modem is to be used for Hardware
problem reporting and System inventory transmission functions, ECS must also be
configured to use TCP/IP instead of SDLC or SNA communications.
Asynchronous: If you configure your modem to operate in asynchronous mode, both
Hardware problem reporting and System inventory collection and transmission can be set
up (examples: 2771 and 9771 internal modems, IBM 7855, IBM 7857, or IBM 7858 and
dual model IBM 7852–400). Note: If you will be using a non-IBM modem, any
asynchronous modem that supports the RS232 serial interface and the V.34/V.42 protocol
(V.90 is optional) can be used for this function.
Typically, the default modem setting DSR (Data Set Ready) must be overridden. For an
iSeries server to detect a hang-up, DSR must be set to follow CD (Carrier Detect). Refer
to your modem manual for more information.
Communications I/O Adapter Requirements
Determine if you have one of the following appropriate I/O adapters:
2699 * Two-line WAN IOA. This IOA requires either a 2629 LAN/WAN/Workstation IOP or MFIOP.
2720 * PCI WAN/Twinaxial IOA
2721 * PCI Two-line WAN IOA
2745 * PCI Two-line WAN IOA (replaces IOA 2721)
2771 Two-port WAN IOA, with a V.90 integrated modem on port 1 and a standard communications
interface on port 2. To use port 2 of the 2771 adapter, an external modem with the appropriate
cable is required.
2772 Two port V.90 integrated modem WAN IOA
2793 Two-port WAN IOA, with a V.90 integrated modem on port 1 and a standard communications
interface on port 2. To use port 2 of the 2771 adapter, an external modem with the appropriate
cable is required.
2805 Four port V.92 integrated modem WAN IOA
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