Instructions for use
WASHING MACHINE
Contents
GB
Installation, 2-3-4-5
Unpacking and levelling
Connecting the electricity and water supplies
The first wash cycle
GB
English,1
Technical data
Description of the washing machine, 6-7
Control panel
Display
Running a wash cycle, 8
Wash cycles and options, 9
Table of programmes and wash cycles
Wash options
Detergents and laundry, 10
Detergent dispenser drawer
Preparing the laundry
WMFG 631
Special wash cycles
Precautions and advice, 11
General safety
Disposal
Opening the porthole door manually
Care and maintenance, 12
Cutting off the water and electricity supplies
Cleaning the washing machine
Cleaning the detergent dispenser drawer
Caring for the door and drum of your appliance
Cleaning the pump
Checking the water inlet hose
Troubleshooting, 13-14
Assistance, 15-16
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Connecting the drain hose
• the supply voltage is included within the values indica-
ted on the Technical Data Plate fixed on the machine.
GB
Connect the drain hose,
without bending it, to a
draining duct or a wall drain
situated between 65 and
100 cm from the floor;
• the socket is compatible with the washing machine’s
plug. If this is not the case, replace the socket or the
plug.
65 - 100 cm
Your appliance is now supplied with a 13 amp fused plug
it can be plugged into a 13 amp socket for immediate use.
Before using the appliance please read the instructions
below.
WARNING - THIS APPLIANCE MUST BE EARTHED.
THE FOLLOWING OPERATIONS SHOULD BE CARRIED
OUT BY A QUALIFIED ELECTRICIAN.
The drain hose may
be connected to an
under-sink trap. Before
connecting the drain
hose from the machine
ensure that any blanks or
removable ends have been
taken off the spigot.
Replacing the fuse:
When replacing a faulty fuse, a 13 amp ASTA approved
fuse to BS 1362 should always be used, and the fuse
cover re-fitted. If the fuse cover is lost, the plug must not
be used until a replacement is obtained.
Where it connects to
the waste water pipe
cut end off spigot or
remove the blanking cap
Replacement fuse covers:
If a replacement fuse cover is fitted, it must be of the
correct colour as indicated by the coloured marking or the
colour that is embossed in words on the base of the plug.
Replacements can be obtained directly from your nearest
Service Depot.
If it is placed over the edge
of a basin or sink be sure
the free end of the hose
should not be underwater.
Removing the plug:
If your appliance has a non-rewireable moulded plug
and you should wish to re-route the mains cable through
partitions, units etc., please ensure that either:
the plug is replaced by a fused 13 ampere rewireable plug
bearing the BSI mark of approval.
or:
! We advise against the use of hose extensions; in case of
absolute need, the extension must have the same diameter
as the original hose and must not exceed 150 cm in length.
Ensure that if the drain hose is pushed into a standpipe, that
the end does not go down more than 15cms (6 inches).
If the hose is pushed down too far, this may cause the
machine to self -syphon ie. continuously empty as it is filling.
the mains cable is wired directly into a 13 amp cable
outlet, controlled by a switch, (in compliance with BS
5733) which is accessible without moving the appliance.
Disposing of the plug:
Ensure that before disposing of the plug itself, you make
the pins unusable so that it cannot be accidentally inserted
into a socket.
Electric connection
Instructions for connecting cable to an alternative plug:
Important: the wires in the mains lead are coloured in
accordance with the following code:
Before plugging the appliance into the mains socket, make
sure that:
Green & Yellow
Blue
Brown
Earth
Neutral
Live
• the socket is earthed and in compliance with the
applicable law;
• the socket is able to sustain the appliance’s maximum
power load indicated on the Technical Data Plate fixed
on the machine;
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As the colours of the wires in the lead may not correspond
with the coloured markings identifying the terminals in your
plug, proceed as follows:
Connect Green & Yellow wire to terminal marked E or
or coloured Green or Green & Yellow.
The first wash cycle
GB
Once the appliance has been installed, and before you use
it for the first time, run a wash cycle with detergent and no
laundry, setting the 60°C programme.
Connect Brown wire to terminal marked L or coloured
Red.
Connect Blue wire to terminal marked N or coloured Black.
If a 13 amp plug (BS 1363) is used it must be fitted with a
13 amp fuse, either in the plug or adaptor or at the
distribution board.
If you are in any doubt regarding the electrical supply to
your machine, consult a qualified electrician before use.
How to connect an alternative plug:
The wires in this mains lead are coloured in accordance
with the following code:
BLUE
BROWN
NEUTRAL (N)
LIVE (L)
GREEN & YELLOW
EARTH (E)
GREEN &
YELLOW
13 ampere fuse
BROWN
BLUE
CROSS-BAR
CORD GRIP
Disposing of the appliance:
When disposing of the appliance please remove the plug
by cutting the mains cable as close as possible to the plug
body and dispose of it as described on the previous page.
! The washing machine should not be installed in an
outdoor environment, not even where the area is sheltered,
because it may be very dangerous to leave it exposed to
damp, rain and thunderstorms.
! When the washing machine is installed, the mains socket
must be within easy reach.
! Do not use extensions or multiple sockets.
! The power supply cable must never be bent or
dangerously compressed.
! The power supply cable must only be replaced by an
authorised serviceman.
Warning! The company denies all liability if and when these
norms are not respected.
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GB
Technical data
Model
WMFG 631
width 59.5 cm
height 85 cm
depth 54 cm
Dimensions
Capacity
from 1 to 6 kg
Electrical
please refer to the technical data plate
fixed to the machine
connections
maximum pressure 1 MPa (10 bar)
Water connections minimum pressure 0.05 MPa (0.5 bar)
drum capacity 52 litres
Spin speed
up to 1300 rotations per minute
Test wash cycles
in accordance
with directives
1061/2010 and
1015/201
Programme
Programme
; Cotton Standard 60°.
; Cotton Standard 40°
.
This appliance conforms to the following
EC Directives:
- 2004/108/EC (Electromagnetic Compa-
tibility)
- 2006/95/EC (Low Voltage)
- 2002/96/EC
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Description of the washing
machine
Control panel
GB
TEMPERATURE
OPTION
CLEANING
ACTION
button
buttons and
indicator lights button
ON/OFF
button
DISPLAY
START/PAUSE
CHILD
LOCK
button
button and indicator
light
SPIN
WASH
Detergent dispenser drawer
button
CYCLE
SELECTOR
KNOB
DELAY
TIMER
button
Detergent dispenser drawer: used to dispense
detergents and washing additives ( see “Detergents and
laundry”).
DELAY TIMER
the selected wash cycle; the delay period appears on the
display.
button: press to set a delayed start for
ON/OFF
button: press this briefly to switch the
START/PAUSE button and indicator light: when the green
indicator light flashes slowly, press the button to start a
wash cycle. Once the cycle has begun the indicator light
will remain lit in a fixed manner. To pause the wash cycle,
press the button again; the indicator light will flash in an
machine on or off. The START/PAUSE indicator light which
flashes slowly in a green colour shows that the machine is
switched on. To switch off the washing machine during the
wash cycle, press and hold the button for approximately 3
seconds; if the button is pressed briefly or accidentally the
machine will not switch off.
amber colour. If the
symbol is not illuminated, the door
may be opened. To start the wash cycle from the point at
which it was interrupted, press the button again.
If the machine is switched off during a wash cycle, this
wash cycle will be cancelled.
CHILD LOCK button
lock, press and hold the button for approximately 2
seconds. When the symbol is illuminated, the control
panel is locked. This means it is possible to prevent wash
cycles from being modified accidentally, especially where
there are children in the home. To deactivate the control
panel lock, press and hold the button for approximately 2
seconds.
: to activate the control panel
WASH CYCLE SELECTOR KNOB: used to set the
desired wash cycle (see “Table of programmes and wash
cycles”).
OPTION buttons and indicator lights: press to select the
available options. The indicator light corresponding to the
selected option will remain lit.
CLEANING ACTION button
wash intensity.
: to select the desired
Standby mode
This washing machine, in compliance with new energy
saving regulations, is fitted with an automatic standby
system which is enabled after about 30 minutes if no
activity is detected. Press the ON-OFF button briefly and
wait for the machine to start up again.
Consumption in off-mode: 1 W
TEMPERATURE
completely exclude the temperature; the value appears on
the display.
button: press to reduce or
SPIN
button: press to reduce or completely exclude
Consumption in Left-on: 1 W
the spin cycle; the value appears on the display.
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Display
GB
B
A
C
The display is useful when programming the machine and provides a great deal of information.
The duration of the available wash cycles and the remaining time of a running cycle appear in section A; if the DELAY TIMER
option has been set, the countdown to the start of the selected wash cycle will appear.
Pressing the corresponding button allows you to view the maximum spin speed and temperature values attained by the
machine during the set wash cycle, or the values selected most recently, if these are compatible with the set wash cycle.
The “wash cycle phases” corresponding to the selected wash cycle and the “wash cycle phase” of the running wash cycle
appear in section B:
Main wash
Rinse
Spin
Pump out
The icons corresponding to “temperature”, “spin” and “delayed start” (working from the left) are displayed in section C.
The “temperature” bars
The “spin” bars
indicate the maximum temperature level which may be selected for the set cycle.
indicate the maximum spin level which may be selected for the set cycle.
The “delay” symbol , when lit, indicates that the set “delayed start” value has appeared on the display.
DOOR LOCKED
indicator light:
The lit symbol indicates that the door is locked. To prevent any damage, wait until the symbol turns off before opening the door.
To open the door while a cycle is in progress, press the START/PAUSE button; if the DOOR LOCKED
off the door may be opened.
symbol is switched
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Running a wash cycle
increased drum rotation. It is useful when removing the
most stubborn stains.
For lightly-soiled garments or a more delicate treatment
1. SWITCH THE MACHINE ON. Press the
button;
GB
the START/PAUSE indicator light will flash slowly in a
green colour.
of the fabrics, press
button until the “Delicate”
2. LOAD THE LAUNDRY. Open the porthole door.
Load the laundry, making sure you do not exceed
the maximum load value indicated in the table of
programmes and wash cycles on the following page.
level is reached. The cycle will reduce drum rotation
to ensure washing results that are perfect for delicate
garments.
Modify the cycle settings.
3. MEASURE OUT THE DETERGENT. Pull out the
detergent dispenser drawer and pour the detergent into
the relevant compartments as described in “Detergents
and laundry”.
• Press the button to enable the option; the indicator
light corresponding to the button will switch on.
• Press the button again to disable the option; the
indicator light will switch off.
! If the selected option is not compatible with the set
wash cycle, the indicator light will flash and the option
will not be activated.
! If the selected option is not compatible with a previously
selected one, the indicator light corresponding to the first
function selected will flash and only the second option will
be activated; the indicator light for the option which has
been activated will be illuminated.
4. CLOSE THE DOOR.
5. SELECT THE WASH CYCLE. Use the WASH CYCLE
SELECTOR knob to select the desired wash cycle. A
temperature and spin speed is set for each wash cycle;
these values may be adjusted. The duration of the cycle
will appear on the display.
6. CUSTOMISE THE WASH CYCLE. Use the relevant
buttons:
! The options may affect the recommended load value
and/or the duration of the cycle.
Modify the temperature and/or spin
speed. The machine automatically displays the
maximum temperature and spin speed values set for
the selected cycle, or the most recently-used settings
if they are compatible with the selected cycle. The
temperature can be decreased by pressing the
button, until the cold wash “OFF” setting is reached.
The spin speed may be progressively reduced by
7. START THE WASH CYCLE. Press the START/
PAUSE button. The corresponding indicator light will
turn green, remaining lit in a fixed manner, and the door
will be locked (the DOOR LOCKED
symbol will
be lit). To change a wash cycle while it is in progress,
pause the washing machine using the START/PAUSE
button (the START/PAUSE indicator light will flash
slowly in an amber colour); then select the desired cycle
and press the START/PAUSE button again.
To open the door while a cycle is in progress, press
the START/PAUSE button; if the DOOR LOCKED
symbol is switched off the door may be opened. Press
the START/PAUSE button again to restart the wash
cycle from the point at which it was interrupted.
pressing the
button, until it is completely excluded
(the “OFF” setting). If these buttons are pressed again,
the maximum values are restored.
! Exception: if the
programme is selected, the
temperature can be increased up to a value of 90°C.
Setting a delayed start.
To set a delayed start for the selected cycle, press the
corresponding button repeatedly until the required delay
period has been reached. When this option has been
8. THE END OF THE WASH CYCLE. This will be
indicated by the text “END” on the display; when the
activated, the
symbol lights up on the display. To
DOOR LOCKED
symbol switches off the door may
remove the delayed start setting, press the button until
be opened. Open the door, unload the laundry and
switch off the machine.
the text “OFF” appears on the display.
Set the desired wash intensity.
! If you wish to cancel a cycle which has already begun,
Option
makes it possible to optimise washing based
press and hold the
button. The cycle will be stopped
on the level of soil in the fabrics and on desired wash
cycle intensity.
and the machine will switch off.
Select the wash programme: the cycle will be
automatically set to “Normal” as optimised for garments
with an average level of soil (this setting is not applicable
to the “Wool” cycle, which is automatically set to
“Delicate”).
For heavily-soiled garments press
button until
the “Intensive” level is reached. This level ensures
a high-performance wash due to a larger quantity of
water used in the initial phase of the cycle and due to
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Wash cycles and options
Table of programmes and wash cycles
GB
Detergents
Max.
temp.
(°C)
Max.
speed
(rpm)
Description of the wash cycle
CLEAN Plus
Anti Stain
Whites
1
2
40°
60°
1300
1300
4
4
-
-
-
-
-
-
180’
180’
Cotton Standard 60° (1): heavily soiled whites and resistant
colours.
60°
(Max. 90°)
1300
6
53
1.03
49 190’
Cotton Standard 40° (2): lightly soiled resistant and delicate colours.
40°
20°
60°
40°
1300
1300
800
6
53
-
0.86
-
69 180’
5
6
6
Cotton Standard 20°: lightly soiled resistant and delicate colours.
Synthetics: heavily soiled resistant colours.
Synthetics (3): lightly soiled resistant colours.
SPECIALS
6
-
170’
2.5
2.5
44
44
0.93
0.57
47 110’
800
46
95’
Anti Allergy
7
8
9
60°
40°
60°
1300
1000
1300
-
-
-
-
-
-
-
-
-
195’
145’
95’
4
4
6
Baby
Bed&Bath: washes bathroom laundry and bedlinen.
Fastwash 60’: to refresh normal soiled garments quickly (not suita-
ble for wool, silk and clothes which require washing by hand).
10
11
60°
30°
1300
800
53
71
0.81
0.15
40
35
60’
30’
3.5
3
Fastwash 30’: to refresh lightly soiled garments quickly (not suitable
for wool, silk and clothes which require washing by hand).
EXTRAS
12 Shirts
40°
600
-
-
-
2
70’
13 Wool: for wool, cashmere, etc.
14 Delicates
40°
30°
800
0
-
-
-
-
-
-
70’
80’
1.5
1
Partials cycles
Rinse
-
-
1300
1300
-
-
-
-
-
-
-
-
36’
16’
6
6
Spin+Pump out
-
The length of cycle shown on the display or in this booklet is an estimation only and is calculated assuming standard working conditions. The actual duration can vary according to factors such as
water temperature and pressure, the amount of detergent used, the amount and type of load inserted, load balancing and any wash options selected.
1) Test wash cycle in compliance with directive 1061/2010: set wash cycle
with a temperature of 60°C.
This cycle is designed for cotton loads with a normal soil level and is the most efficient in terms of both electricity and water consumption; it should be used for
garments which can be washed at 60°C. The actual washing temperature may differ from the indicated value.
2) Test wash cycle in compliance with directive 1061/2010: set wash cycle
with a temperature of 40°C.
This cycle is designed for cotton loads with a normal soil level and is the most efficient in terms of both electricity and water consumption; it should be used for
garments which can be washed at 40°C. The actual washing temperature may differ from the indicated value.
For all Test Institutes:
2) Long wash cycle for cottons: set wash cycle
with a temperature of 40°C.
3) Long wash cycle for synthetics: set wash cycle 6 with a temperature of 40°C.
Wash options
Extra Rinse
By selecting this option, the efficiency of the rinse is increased
and optimal detergent removal is guaranteed. It is particularly
useful for sensitive skin.
! It cannot be used in conjunction with wash cycles 7, 11,
14,
.
Time Saver
If you select this option, the wash cycle duration will be
reduced by up to 50%, depending on the selected cycle,
thereby guaranteeing simultaneous water and energy saving.
Use this cycle for lightly soiled garments.
! It cannot be used in conjunction with wash cycles 1, 2, 7,
8, 10, 12, 13, 14,
,
.
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Detergents and laundry
Whites: use this cycle 2 to wash white clothes. The
Detergent dispenser drawer
GB
programme is designed to maintain the brightness of white
clothes over time. Use powder detergent for best results.
Cotton Standard 20°: use this cycle 5 for heavily soiled
cotton loads. The effective performance levels achieved
at cold temperatures, which are comparable to washing
at 40°, are guaranteed by a mechanical action which
operates at varying speed, with repeated and frequent
peaks.
Successful washing results also depend on the correct
dose of detergent: adding too much detergent will not
necessarily result in a more efficient wash, and may in
fact cause build up on the inside of your appliance and
contribute to environmental pollution.
! Use powder detergent for white cotton garments, for pre-
washing, and for washing at temperatures over 60°C.
! Follow the instructions given on the detergent packaging.
! Do not use hand washing detergents; they create too
much foam.
Anti Allergy: use programme 7 to remove major allergens
such as pollen, mites, cat’s and dog’s hair.
Baby: use the special wash cycle 8 to remove the remove
the soiling typically caused by babies, while removing all
traces of detergent from nappies in order to prevent the
delicate skin of babies from suffering allergic reactions. The
cycle has been designed to reduce the amount of bacteria
by using a greater quantity of water and optimising
the effect of special disinfecting additives added to the
detergent.
Bed&Bath: use programme 9 to wash bed linen
and towels in one single cycle: it optimises softener
performance and helps you save time and energy. We
recommend the use of powder detergent.
Open the detergent
A
B
dispenser drawer and pour
in the detergent or washing
additive, as follows.
*
1
2
!Do not pour detergent into
the middle compartment (*).
Detergent should only be
poured into the compartment 1.
compartment 1: Detergent for the wash cycle
(powder or liquid)
If liquid detergent is used, it is recommended that the
removable plastic partition A (supplied) be used for proper
dosage.
If powder detergent is used, place the partition into slot B.
compartment 2: Additives (fabric softeners, etc.)
The fabric softener should not overflow the grid.
Shirts: use the special 12 wash cycle to wash shirts in
different fabrics and colours to guarantee they receive the
best possible care.
Wool: the wool wash cycle on this Hotpoint machine has
been tested and approved by The Woolmark Company
for washing wool garments labelled as hand washable
provided that the garments are washed according to the
instructions on the garment label and those issued by the
manufacturer of this washing machine. Hotpoint is the first
washing machine brand to be approved by The Woolmark
Company for Apparel Care- Platinum for its washing
performance and consumption of energy and water.
(M1126)
Preparing the laundry
• Divide the laundry according to:
- the type of fabric/the symbol on the label
- the colours: separate coloured garments from whites.
• Empty all garment pockets and check the buttons.
• Do not exceed the listed values, which refer to the
weight of the laundry when dry:
Durable fabrics: max. 6 kg
Synthetic fabrics: max. 2.5 kg
Delicates: use programme 14 to wash very delicate
garments having strasses or sequins.
Wool: max. 1,5 kg
To wash silk garments and curtains select the cycle 14
Silk: max. 1 kg
and set the “Delicate” level from option
.
We recommend turning the garments inside out before
washing and placing small items into the special bag
for washing delicates. Use liquid detergent on delicate
garments for best results.
How much does your laundry weigh?
1 sheet 400-500 g
1 pillow case 150-200 g
1 tablecloth 400-500 g
1 bathrobe 900-1,200 g
1 towel 150-250 g
Load balancing system
Before every spin cycle, to avoid excessive vibrations
before every spin and to distribute the load in a uniform
manner, the drum rotates continuously at a speed which
is slightly greater than the washing rotation speed. If,
after several attempts, the load is not balanced correctly,
the machine spins at a reduced spin speed. If the load is
excessively unbalanced, the washing machine performs
the distribution process instead of spinning. To encourage
improved load distribution and balance, we recommend
small and large garments are mixed in the load.
Special wash cycles
Anti Stain: the programme 1 is suitable to heavily-soiled
garments with resistant colours. It ensures a washing
class that is higher than the standard class (A class). When
running the programme, do not mix garments of different
colours. We recommend the use of powder detergent.
Pre-treatment with special additives is recommended if
there are obstinate stains.
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Precautions and tips
! This washing machine was designed and constructed
in accordance with international safety regulations. The
following information is provided for safety reasons and
must therefore be read carefully.
Opening the porthole door manually
GB
In the event that it is not possible to open the porthole
door due to a powercut, and if you wish to remove the
laundry, proceed as follows:
General safety
1. remove the plug from the
electrical socket.
• This appliance was designed for domestic use only.
2. make sure the water level
inside the machine is lower
than the door opening; if
it is not, remove excess
water using the drain hose,
collecting it in a bucket as
indicated in the figure.
• This appliance is not intended for use by persons
(including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge,
unless they have been given supervision or instruction
concerning use of the appliance by a person responsible
for their safety. Children should be supervised to ensure
that they do not play with the appliance.
• Do not touch the machine when barefoot or with wet or
damp hands or feet.
3. using a screwdriver,
• Do not pull on the power supply cable when unplugging
the appliance from the electricity socket. Hold the plug
and pull.
remove the cover panel on
the lower front part of the
washing machine (see figure).
• Do not open the detergent dispenser drawer while the
machine is in operation.
• Do not touch the drained water as it may reach
extremely high temperatures.
• Never force the porthole door. This could damage the safety
lock mechanism designed to prevent accidental opening.
• If the appliance breaks down, do not under any
circumstances access the internal mechanisms in an
attempt to repair it yourself.
• Always keep children well away from the appliance while
it is operating.
• The door can become quite hot during the wash cycle.
• If the appliance has to be moved, work in a group of two
or three people and handle it with the utmost care. Never
try to do this alone, because the appliance is very heavy.
• Before loading laundry into the washing machine, make
sure the drum is empty.
4. pull outwards using the tab as indicated in the figure,
until the plastic tie-rod is freed from its stop position; pull
downwards and open the door at the same time.
Disposal
5. reposition the panel, making sure the hooks are securely
in place before you push it onto the appliance.
•Disposing of the packaging materials: observe local
regulations so that the packaging may be re-used.
•The European Directive 2002/96/EC on Waste Electrical
and Electronic Equipment, requires that old household
electrical appliances must not be disposed of in the
normal unsorted municipal waste stream. Old appliances
must be collected separately in order to optimise the
recovery and recycling of the materials they contain and
reduce the impact on human health and the environment.
The crossed out “wheeled bin” symbol on the product
reminds you of your obligation, that when you dispose of
the appliance it must be separately collected. Consumers
should contact their local authority or retailer for information
concerning the correct disposal of their old appliance.
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Care and maintenance
2. unscrew the lid by
rotating it anti-clockwise
(see figure): a little water
may trickle out. This is
perfectly normal;
Cutting off the water and electricity
supplies
GB
• Turn off the water tap after every wash cycle. This will limit
wear on the hydraulic system inside the washing machine
and help to prevent leaks.
• Unplug the washing machine when cleaning it and
during all maintenance work.
Cleaning the washing machine
3. clean the inside thoroughly;
4. screw the lid back on;
5. reposition the panel, making sure the hooks are securely
in place before you push it onto the appliance.
The outer parts and rubber components of the appliance
can be cleaned using a soft cloth soaked in lukewarm
soapy water. Do not use solvents or abrasives.
Cleaning the detergent dispenser drawer
Checking the water inlet hose
Remove the dispenser by
raising it and pulling it out
(see figure).
Wash it under running
water; this operation should
be repeated frequently.
1
Check the inlet hose at least once a year. If there are any
cracks, it should be replaced immediately: during the wash
cycles, water pressure is very strong and a cracked hose
could easily split open.
! Never use second-hand hoses.
2
Caring for the door and drum of your
appliance
• Always leave the porthole door ajar in order to prevent
unpleasant odours from forming.
Cleaning the pump
The washing machine is fitted with a self-cleaning pump
which does not require any maintenance. Sometimes, small
items (such as coins or buttons) may fall into the pre-chamber
which protects the pump, situated in its bottom part.
! Make sure the wash cycle has finished and unplug the
appliance.
To access the pre-chamber:
1. using a screwdriver,
remove the cover panel
on the lower front part of
the washing machine (see
figure);
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Troubleshooting
Your washing machine could occasionally fail to work. Before contacting the Technical Assistance Service (see “ Service”),
make sure that the problem cannot be solved easily using the following list.
GB
Problem:
The machine does not switch on.
Possible causes / Solutions:
• The appliance is not plugged into the socket fully, or not enough to make contact.
• There is no power to the socket, or the fuse has blown in the mains plug.
The wash cycle does not start.
• The door is not closed properly.
• The ON/OFF button has not been pressed.
• The START/PAUSE button has not been pressed.
• The water tap has not been turned on to allow water to flow into the machine.
• A delayed start has been set.
The machine does not fill with
water or ‘H20’ flashes in the
display.
• The water inlet hose is kinked.
• The water inlet hose is not connected to the water supply.
• The water pressure is too low.
• The water tap has not been turned on to allow water to flow into the machine.
• There is no water supply to the house.
• The inlet valve filter is blocked.
• The START/PAUSE button has not been pressed.
The machine continuously fills with • The top of the drain hose is too low - It must be fitted at a height between 65
water and continually drains away
or Water left in the drum
or Stuck on wash.
and 100 cm from the floor (see “Installation”).
• The drain hose is connected incorrectly to the sink trap allowing water to run
into the machine, the drain hose must be positioned higher than the bottom of
the sink to prevent water flowing down the drain hose.
• The end of the drain hose has been pushed too far down the standpipe, the
‘U’ bracket should be fitted 100 mm from the end of the drain hose.
The machine does not drain or spin • The Pump filter is blocked.
- (error lights flashing).
• The drain hose is kinked (see “Installation”).
• New Installation - The blanking cap or spigot has not been removed if
connected under a sink.
• The drain hose or sink trap is blocked.
The machine does spin.
• The Spin Speed is set to “OFF”.
The programme takes too long.
• Programme times will vary due to water pressure, the incoming water
temperature and if the wash load goes out of balance. This will increase the
programme times accordingly (see ‘ The machine wont spin properly’ below).
The Display sticks at one ‘time to
end’ for more than 1 Minute or the
Display changes the estimated ‘Time
to End’ during the programme.
• The display time is for guidance only - it is not a precise time to finish and
may vary.
The machine vibrates a lot during
the spin cycle.
• The feet have not been adjusted, enabling the machine to rock.
• New Installation - Either the Transit Bolts including the plastic spacers, or the
Polystyrene Packaging have not been removed when installing the machine.
• The machine is trapped between cabinets and/or walls.
• The load is in a slight out of balance condition and machine is spinning, but at
a lower speed.
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The machine is noisy.
• There will always be some motor, pump and drum noise during spin.
GB
The machine wont spin properly.
• Out of Balance detected when attempting to go into a spin cycle - If this
happens the machine will continue to try to repeat the distribution of the load
required before the machine will go into higher spin speeds - This will increase
the programme time accordingly. This is a safety feature to prevent damage.
Out of Balance can be caused by washing a single heavy item (eg duvet, quilt,
etc). - Try the programme again using a different load.
The machine leaks from the
dispenser.
• The dispenser drawer is blocked with detergent and requires cleaning.
• The water pressure is too high and requires turning down - turn down the tap
on the water supply pipe slightly and try again.
• The machine is tilting forwards - It must be level when in its final position.
The machine leaks (other than
dispenser).
• The fill hose is loose, check both the cabinet and tap ends.
• The fill hose is tight but still leaks, if so replace the rubber washers, or the fill
hose is missing the rubber washer.
• The drain hose is not fixed in properly.
The option lights and the START/
PAUSE indicator light are flash
rapidly and an error code appears
on the display (eg F-01, F-..).
• Switch off the machine and unplug it, wait for approximately 1 minute and then
switch back on again. If the problem persists contact Technical Assistance
Centre.
The machine smells.
• The machine requires a service wash. Run a 60 degree wash cycle with
detergent and no laundry.
The machine door cannot be
opened.
• The door will not open until the door lock indicator light goes out shortly after
the program has finished.
• If there is no power to the machine you need to perform the manual unlocking
procedure.
Door Seal damaged at the bottom.
• The door seal has drainage holes at the bottom - This is normal.
• The water level is correct if it can be seen at the bottom of the door.
The water level is too low when
the machine is washing.
There is too much foam.
• The detergent is not suitable for machine washing (it should display the text
‘for washing machines’ or ‘hand and machine wash’ or the like).
• Too much detergent was used - less detergent is required in soft water.
After completing the programme,
or before starting a programme,
the machine has turned itself off
(no lights).
• To comply with new energy saving regulations the machine is fitted with an
automatic standby system. Press ‘ON/OFF’ button for 3 seconds to activate
the machine, it can then either be switched off or a new programme selected.
General.
• Your washing machine contains sensors that monitor progress during the wash
cycle (eg: Water Levels, Temperatures, Out of Balance loads, Wash time/progress).
Normally, if your machine successfully completes the cycle, there is unlikely to
be anything wrong!
Remember, you will be charged for a service call for problems caused by incorrect installation, as listed above.
Not emptying contents from pockets may cause pump or drain blockages, or may damage the machine.
Do not wash items which do not have a wash label, or wash items that are not intended as machine
washable.
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Assistance
Guarantee
12 Months Parts and Labour Guarantee
GB
Your appliance has the benefit of our manufacturer’s guarantee, which covers the cost of breakdown repairs
for twelve months from the date of purchase.
This gives you the reassurance that if, within that time, your appliance is proven to be defective because of
either workmanship or materials, we will, at our discretion, either repair or replace the appliance at no cost
to you.
This guarantee is subject to the following conditions:
-
The appliance has been installed and operated correctly and in accordance with our
operating and maintenance instructions.
-
-
-
The appliance is used only on the electricity or gas supply printed on the rating plate.
The appliance has been used for normal domestic purposes only.
The appliance has not been altered, serviced, maintained, dismantled, or otherwise
interfered with by any person not authorised by us.
-
-
-
Any repair work must be undertaken by us or our appointed agent.
Any parts removed during repair work or any appliance that is replaced become our property.
The appliance is used in the United Kingdom or Republic of Ireland.
The guarantee does not cover:
-
-
-
Damage resulting from transportation, improper use, neglect or interference or as a result
of improper installation.
Replacement of any consumable item or accessory . These include but are not limited to: plugs,
cables, batteries, light bulbs, fluorescent tubes and starters, covers and filters.
Replacement of any removable parts made of glass or plastic.
THIS GUARANTEE WILL NOT APPLY IF THE APPLIANCE HAS BEEN USED IN COMMERCIAL
OR NON-DOMESTIC PREMISES.
5 Year Parts Guarantee
Hotpoint also offers you a free 5 year parts guarantee. This additional guarantee is conditional on you
registering your appliance with us and the parts being fitted by one of our authorised engineers. There will
be a charge for our engineer’s time. To activate the extra parts warranty on your appliance, simply call our
registration line on 08448 24 24 24 (ROI 01 230 0800).
Extended Guarantees
We offer a selection of repair protection plans that enable you to fully cover yourself against the expense of repair
bills for the life of your policy. To find the ideal plan for you please call our advice line on
08448 226 226 (Republic of Ireland 01 230 0233).
Free Helpdesk Service
We have a dedicated team who can provide free advice and assistance with your appliance if you
experience any technical difficulties within the first 90 days of ownership. Simply call our Hotpoint Service
Hotline on 08448 224 224 (Republic of Ireland 0818 313 413) for telephone assistance, or, where
necessary, to arrange for an engineer to call. If we cannot resolve the technical problem we will replace your
machine or, if you prefer, give you your money back.
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195099804.00
02/2012
-
Xerox Fabriano
After Sales Service
No one is better placed to care for your Hotpoint appliance during the course of its working
life than us - the manufacturer.
GB
Essential Contact Information
Hotpoint Service
We are the largest service team in Europe offering you access to 400 skilled telephone advisors and 1000
fully qualified engineers on call to ensure you receive fast, reliable, local service.
UK: 08448 224 224
Republic of Ireland: 0818 313 413
Please note: Our advisors will require the following information:
Model number:
Serial number:
Parts and Accessories
We supply a full range of genuine replacement parts as well as accessory products that protect and
hygienically clean your appliance to keep it looking good and functioning efficiently throughout its life.
UK: 08448 225 225
Republic of Ireland: 0818 313 413
Appliance Registration
We want to give you additional benefits of Hotpoint ownership. To activate your free 5 year parts guarantee
you must register your appliance with us.
UK: 08448 24 24 24
Republic of Ireland: 01 230 0800
Indesit Company UK Ltd. Morley Way, Peterborough, PE2 9JB
Indesit Company Unit 49 Airways Industrial Estate,Dublin 17
Recycling & Disposal Information
As part of Hotpoint’s continued commitment to helping the environment, Hotpoint reserves the right to use
quality, recycled components to keep down customer costs and minimise material wastage.
Please dispose of packaging and old appliances carefully. To minimise the risk of injury to children, remove
the door, plug and cut the mains cable off flush with the appliance. Dispose of these parts separately to
ensure that the appliance can no longer be plugged into a mains socket, and the door
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