Hotpoint Washer WM81 User Manual

Congratulations on the purchase of your  
new Aquarius Washing Machine.  
IMPORTANT INFORMATION  
Please read this instruction book  
thoroughly before installing and using  
your appliance for the first time.  
Instruction Manual  
For Models WM81 and WM83  
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Contents  
Electricity Supply ......................................  
2
3
Weight of Wash Load  
Washcare Tips  
Recycling & Disposal Information ..............  
Spin Only Option..........................  
13  
14  
Installation Instructions  
1. Choose a Location................................  
2. Remove Transit Bracket .......................  
3. Connect to the Water Supply ................  
4. Connect to a Drainage System  
4
5
6
The Dispenser Drawer  
Index  
Choose a Suitable Detergent....................  
Changing the Main Wash Indicator  
Dispensing Powder Detergent  
Dispensing Liquid Detergent  
Dispensing Fabric Conditioner  
Using a Dosing Ball..................................  
5. Adjust the Feet .....................................  
7
When you have installed your appliance, ensure  
it is ready to use by following the 10 Step Check  
List on page 7  
15  
Cleaning  
Maintenance Wash.....................  
16  
17  
Getting to know your Appliance  
Index ........................................................  
Button Selection  
8
Troubleshooting............................  
Interlocking Door System  
Hotpoint After Sales  
Service.....................................................  
Wash Dial & Symbols  
Variable Spin Speed Control Dial  
Variable Temperature Control Dial ..............  
18  
19  
9
Hotpoint Guarantee  
Guarantee Terms & Conditions ...............  
A Typical Wash  
Programme ....................................  
10  
Key Contacts ................................. Back Page  
Choosing a Wash  
Programme ....................................  
11  
12  
Retention of this  
Instruction Manual  
Keep this instruction manual in a  
handy place for reference.  
It contains important details on  
the safe and proper use of your  
appliance. If you sell the  
Wash Features  
Option Buttons  
Automatic Features .................................  
appliance, pass it on to someone  
else, move house and leave it  
behind, make sure that you  
provide this manual so that the  
new owner can become familiar  
with the appliance and safety  
warnings.  
Recycling & Disposal Information  
As part of Hotpoint’s continued commitment to helping the environment, Hotpoint reserves the right to use  
quality recycled components to keep down customer costs and minimise material wastage.  
Please dispose of packaging and old appliances carefully. To minimise risk of injury to children,  
remove the door, plug and cut mains cable off flush with the appliance. Dispose of separately to  
ensure that the appliance can no longer be plugged into a mains socket.  
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3
Installation Instructions  
IMPORTANT INFORMATION:  
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Do not plug in and switch appliance on at the mains until installation is complete.  
You may be charged for a service call if a problem with your appliance is caused  
by incorrect installation or misuse.  
Follow these 5 steps for a trouble free installation:  
1. Choose a Location...  
2. Remove Transit Bracket...  
3. Connect to the Water Supply...  
4. Connect to a Drainage System...  
5. Adjust the Feet...  
1. Choose a Location...  
The choice of location for your appliance will influence its performance.  
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Position where possible on a solid floor. Vibration may occur with a wooden floor.  
Take care with vinyl floor coverings. The weight of the appliance may cause indentations in  
some vinyl floor coverings.  
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For your safety and to comply with IEE regulations, you should not install your appliance in a  
bath or shower room. Seek professional advice if you wish to do so.  
Ensure sufficient space is allowed for the appliance. The dimensions should be a  
minimum of 600 mm wide, 600 mm deep and 900 mm high.  
Ensure the electrical socket and water taps are easily accessible and that the water  
supply can be isolated if necessary.  
4
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2. Remove Transit Bracket...  
Your appliance is fitted with an internal bracket (Fig 1) which prevents damage to the  
appliance during transit. Remove parts (Fig 2) following the instructions below.  
Note: It is normal for the door seal to look creased, it will not affect its use.  
Transit Bracket  
Fig 1  
WARNINGS  
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Before using appliance,  
remove transit bracket,  
clamp and screws  
Retain parts for future  
transportation.  
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Do not remove  
concrete weight.  
After removing the  
packaging from the  
machine, ensure that  
the polystyrene pyra-  
mid (shown below) has  
come away from the  
underside of the  
Remove 3 screws from back of  
work top lid, retain.  
From rear of appliance, grip  
sides of work top lid, lift, slide  
and pull towards you.  
1
2
machine, with the poly-  
styrene base.  
Remove 1 screw and clamp,  
retain.  
Remove 2 screws and transit  
bracket, retain.  
3
4
If it has not come away,  
remove it by tilting the  
machine backwards until  
the pyramid can be seen  
and then remove.  
Locate front edge into console.  
Slide and push work top lid  
into position.  
6
5
Remember you may be  
charged for a service call if a  
problem with your appliance is  
caused by incorrect  
Replace work top lid and 3  
screws.  
installation or misuse.  
7
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5
3. Connect to the Water Supply...  
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Incoming hot and cold water pressure should be between 3 and 150 psi (21 - 1034 Kpa).  
The temperature of the incoming household hot water supply should ideally be 60°C and no  
higher than 70°C as this could cause damage to both your laundry and appliance.  
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The water supply taps must be easily accessible when the appliance is installed.  
The appliance must be connected to the appliance water supply using the new hose set  
supplied, old hose sets should not be used.  
WARNING  
Hot and Cold Fill  
G Do not connect  
appliance to a single  
outlet instantaneous  
water heater.  
1. Connect straight end of supplied red or grey hose to the  
HOT water supply tap (Fig 1). Connect straight end of  
supplied blue hose to the COLD water supply tap.  
2. Hand tighten connectors sufficiently to ensure water does  
not leak from the hose connections.  
3. Before connecting each of the hoses to the appliance,  
confirm water supply is flowing by holding the free end of  
each hose in a bucket, turn the relevant water supply taps  
on and then off.  
Fig 1  
Fig 2  
4. Connect angled end of red or grey hose to white plastic  
inlet valve marked ‘H’ (Fig 2) and angled end of blue hose  
to white plastic inlet valve marked ‘C’ at the back of the  
appliance.  
5. Hand tighten connectors sufficiently to ensure water does  
not leak from the hose connections.  
6. Turn on water supply taps and check for leaks from the  
connectors. In the event of a leak, turn off supply tap,  
remove connector and check sealing washer is in place.  
Refit connector and tighten. Turn on water supply taps.  
Cold Water Supply  
Fig. 3  
If you have no hot water supply...  
A Cold Fill Adaptor (Fig 3) is available from your local Hotpoint  
authorised Service Centre or by calling the Genuine Parts &  
Accessories Mail Order Hotline UK: 08709 077 077 or Republic of  
Ireland: (01) 842 6836.  
Fitting a Cold Fill Adaptor  
1. Connect straight ends of supplied hoses to the Cold Fill  
Adaptor (Fig 3).  
Inlet to Machine  
Inlet to Machine  
2. Connect adaptor to the cold water supply tap (Fig 4).  
3. Before connecting the hoses to the appliance hold the  
free end of each hose in a bucket, gently turn on the tap  
to confirm the water supply is flowing. Turn off the tap.  
4. Connect angled end of the supplied hoses to white plastic  
inlet valves marked ‘H’ and ‘C’ at the back of the appliance.  
5. Hand tighten the connectors sufficiently to ensure water  
does not leak from the hose connections. Turn on water  
supply taps.  
Remember you may be  
charged for a service call if a  
problem with your appliance is  
caused by incorrect  
installation or misuse.  
Fig. 4  
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6
4. Connect to a Drainage  
System...  
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Do not remove hooked end support from drainage hose.  
Do not position standpipe near an electrical outlet.  
For drainage into a standard work top sink ensure outlet pipe has a  
minimum bore of 32 mm. To avoid syphoning ensure the end of the drainage  
hose is above the water level in the sink. If your sink is inset, the front edge of  
the basin must be less than 75 mm from the front edge of your work top.  
We recommend one of the following  
drainage methods:-  
When you have installed your  
appliance, ensure it is ready to use by  
following this 10 Step Check List  
Standpipe  
Note: Ensure the standpipe has a  
minimum diameter of 38 mm.  
1. Dispose of packaging safely, see  
‘Recycling Information’ on page  
3.  
1. Ensure top of standpipe is positioned  
at least 500 mm from the floor (Fig 1).  
2. Untie the end of the GREY drainage  
2. Position appliance close to  
electrical/water supply see  
‘Location’ on page 4.  
hose from the rear of the appliance and  
place approximately 100 mm into the  
standpipe.  
500 mm  
3. Remove transit bracket & screws see  
‘Transit Bracket Removal’ on  
page 5.  
3. If the end of GREY drainage hose is  
fitted with ‘Retaining Flaps, ensure that  
they are fully inserted into the stand-  
pipe as shown (Fig 2).  
Do not remove concrete weight  
Fig 1  
4. Connect supplied hoses to  
appliance water supply, confirm  
water is flowing before connecting  
to the appliance inlet valves  
Fig 2  
Sink Waste System  
Fig 3  
Note: Ensure the sink outlet pipe has a  
minimum diameter of 32 mm.  
see ‘Water Supply’ on page 6.  
1. Untie the end of the GREY drainage  
from the rear of the appliance.  
5. Untie drainage hose at rear of  
appliance and connect to either  
a standpipe or sink waste drainage  
system see ‘Drainage’ opposite.  
2. Reposition ‘Hooked End Support’ as  
required along GREY drainage hose.  
3. If fitting an under sink waste disposal  
unit (Fig 3), cut out the membrane,  
bung or blanking plug (Fig 4 and 4a).  
4. Attach the GREY drainage hose to the  
under sink waste disposal unit securely,  
using a Jubilee clip.  
6. Untie mains lead at rear of  
appliance and plug into electrical  
supply via a switched socket,  
see ‘Electrical Supply’ on page 2.  
Fig 4 - Before  
Fig 4a - After  
7. Position appliance, taking care not to  
kink or damage hoses at the rear of  
the appliance.  
5. Raise the hose to a minimum height  
of 800 mm to avoid syphoning.  
8. Stabilise the appliance, see  
‘Adjusting the feet’ opposite.  
9. Turn on the water supply  
to the appliance.  
5. Adjust the Feet...This must only be  
done when the machine is upright.  
10. Switch on at plug socket.  
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Release locking rings on the two front feet.  
Screw feet in or out until appliance is standing  
firm and level.  
Your appliance is now ready to use, refer  
to ‘Getting to Know your Appliance’ on  
page 8 to familiarise yourself with the  
appliance.  
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Ensure all feet are in firm contact with the floor.  
Tighten the locking rings on the front feet.  
Note: Your appliance may become noisy or move about the floor if it has not  
been stabilised.  
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7
Getting to Know Your Appliance  
11  
12  
13  
10  
Red line indicates  
minimum height  
of drainage hose  
14  
15  
16  
1
2
8
3
Index  
Front  
4
5
1. Door Locked Indicator  
2. Mains On/Off Button.  
3. Wash Dial  
4. Variable Temperature Control Dial  
5. Variable Spin Speed Control Dial  
6. Optional Wash Feature Buttons  
7. Interlocking Door & Release Button  
8. Detergent/Fabric Conditioner Drawer  
9. Adjustable Feet  
6
7
Back  
10. Rating Plate  
11. Hot Water Inlet Point and supplied Hose  
(Red or Grey)  
12. Cold Water Inlet Point and supplied Hose (Blue)  
13. Mains Cable  
14. Drainage Hose  
15. Retaining Flaps  
16. Hooked End Support  
9
8
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Fig 1  
2
6
Button Selection  
To select, press button and button comes out. To cancel, press  
again and button is flush with console.  
7
Interlocking Door System  
To Open...  
Fig 2  
Grip the door handle and press the button whilst pulling open  
the door (Fig 2).  
Fig 3  
To Close...  
Apply pressure at the 3 o’clock position (Fig 3) until the door  
clicks.  
Indicator Light...  
1
When switched on the door will lock and after a few seconds the indicator light will illuminate  
throughout the programme. Approximately 1-2 minutes after the programme has finished the  
indicator light will go out and the door can be opened.  
WARNING: Do not attempt to open the door whilst the indicator light is on.  
3
Wash Dial & Symbols  
Before selecting a programme, ensure the mains button is in the ‘OFF’ position. Turn dial slowly  
clockwise.You will hear a click as the pointer aligns with the start of your chosen wash pro-  
gramme, final rinse or spin.  
Note: Failure to correctly align pointer at the start of a wash programme will result in detergent  
not being dispensed.  
Start of Wash, Final Rinse  
& Spin Programmes  
Rinses  
Short Spin  
End of  
Programme  
Pointer  
Long Spin  
Letters represent  
programme  
(see page 11)  
5
Variable Spin Speed Control Dial  
To reduce the maximum programmed spin speed, turn the dial before or  
during a programme. Note: Spin speed cannot be increased again whilst  
the appliance is spinning.  
4
Variable Temperature Control Dial  
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To reduce the wash temperature of any programme except J, turn the  
dial before selecting a programme.  
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To protect laundry, you are unable to increase automatic temperature  
settings.  
Note: We do not recommend using the NO HEAT setting with the prewash  
programmes A or B.  
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9
IMPORTANT INFORMATION: Before selecting a programme, ensure the mains  
button is in the ‘OFF’ position.  
A Typical Wash Programme  
WARNINGS  
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Do not allow children to  
play with the appliance  
or tamper with the  
controls.  
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Do not overload  
appliance! It may  
damage laundry and  
reduce the quality of  
the wash.  
Sort laundry by label  
into groups with the  
same wash  
Add detergent and or  
conditioner to the  
Close door by applying  
pressure at the  
3
6
9
1
4
7
2
5
dispenser drawer, see  
pages 14-15. Refer to  
detergent manufacturer’s  
dosage instructions.  
3 o’clock position.  
G
Do not attempt to open  
the door when the  
requirements and  
load appliance.  
indicator light is on.  
Select required wash  
programme by turning  
the wash dial clockwise,  
you will hear a click as  
the pointer aligns at the  
start position.  
Select optional wash  
features by pressing  
button, it will come out.  
To cancel, press again  
and button will be flush  
to the console.  
Select reduced spin  
speed and/or reduced  
temperature (if  
required) by turning the  
variable control dials.  
Switch on both the  
water & electricity  
supply at the mains.  
Switch ‘ON, the door will  
lock and after a few  
seconds the Door  
1-2 minutes after  
8
completion of the wash  
programme the Door  
Locked indicator light  
will go out and the door  
can be opened. Switch  
‘OFF’ after use.  
Note: We recommend on  
completion of your wash  
programme that you switch  
off both the electricity and  
water supply to the  
Locked indicator light  
will illuminate and stay  
lit throughout the wash  
programme.  
appliance.  
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10  
IMPORTANT INFORMATION: The temperature of the incoming water supply  
or selection of wash features: ie. Time Saver will affect programme times.  
Choosing a Wash Programme  
Hotpoint recommend the  
Persil range of detergent  
products  
Approx.  
Prog. Time  
(mins)  
Max.  
Spin Speed  
ITCL  
Temp  
˚C  
Full  
based on hot depending  
Prog. Codes Fabric  
Load  
and cold fill  
on model  
Heavily soiled loads. On  
completion, switch ‘OFF’  
mains button before selecting  
wash programme.  
A
Prewash  
40  
3kg to 5.5kg  
15-25  
400rpm  
WARNING: Not for woollen or delicate items.  
Heavily soiled white cotton  
loads (includes a prewash).  
White cotton & linen without  
special finishes  
95  
5.5kg  
120-130  
100-110  
#1200rpm  
#1200rpm  
B
C
95  
5.5kg  
95  
60  
Colourfast cotton, linen or  
viscose without special  
finishes  
D
E
60  
40  
5.5kg  
5.5kg  
90-100  
60-70  
#1200rpm  
#1200rpm  
Non-colourfast cotton, linen  
& viscose  
40  
50  
Coloured nylon, polyester,  
acrylic/cotton mixtures,  
cotton or viscose with  
special finishes (eg. drip dry),  
coloured polyester/cotton mixtures  
Acrylics, acetates &  
F
50  
3kg  
50-60  
900rpm  
tri-acetate blends of  
40  
30  
3kg  
45-50  
35-40  
30-35  
900rpm  
900rpm  
900rpm  
G
40  
30  
these fabrics with wool,  
polyester/wool blends  
Silk & printed acetate fabrics  
with colours not fast at 40˚C  
1.4kg  
0.9kg  
H
J
Quickwash for freshening up  
lightly soiled items  
Incoming  
Household  
Supply  
WARNING: Not for woollen items.  
Woollen blankets, wool  
mixtures with cotton or  
rayon, silk  
40  
40  
2.7kg  
1.4kg  
40-45  
40-45  
900rpm  
900rpm  
K
40  
Shrink resistant  
machine-washable wool  
# Maximum spin speed.  
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11  
IMPORTANT INFORMATION: Availability of wash features will depend on  
your choice of model.  
Wash Features  
Button Selection  
To select an optional wash feature, press button and a colour band will become visible.  
Press again to cancel.  
Option Buttons  
Half Load  
Save money and time on smaller loads.  
G
G
Reduces the quantity of water used for rinsing.  
Not available with programme ‘A.  
Super Rinse  
For large wash loads, wash items for young children and people with sensitive skin.  
G
Increases the water level of the last two rinses on all programmes except programme ‘A’  
and the wool programme ‘K, which increases automatically.  
Time Saver  
Save 43 minutes on programme D and up to 25 minutes on any other wash programme.  
G
Not available with programme ‘A’ or the wool programme ‘K.  
Note: Remember to cancel buttons after use!  
Automatic Features  
Pulse Spin  
Helps reduce wear and tear on your wash items.  
Pulse spin is an automatic function where a long steady spin is followed by a 30 second burst at  
the maximum speed of your appliance to enable safer, more efficient water extraction.  
Intelligent Care  
Your appliance has an inbuilt feature to prevent it spinning with an unbalanced load, avoiding  
excessive vibration and prolonging the life of the appliance.  
12  
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Washcare  
Tips  
Weight of  
Wash Load  
Two examples of  
typical wash loads for  
different types of fabric  
Before washing laundry:-  
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Pre-treat stains.  
COTTON  
2 Bath Towels  
5 Shirts  
Close zips, tie belts, strings etc... and press studs to prevent  
tangling.  
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Remove paper/tissues from pockets.  
6 Blouses  
Remove sharp objects or coins from pockets as they may  
damage clothes.  
1 Set of Pyjamas  
4 Sets of Underwear  
G
Limit size of absorbent loads ie.; towels, to 3kg (7lb) to give  
good washing/rinsing results.  
= 5.5kg  
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Place small items in a wash bag.  
SYNTHETIC  
2 Children’s Dresses  
4 Shirts  
Check wash labels as some items may require a cool  
programme.  
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Wash non-colour fast items, woollens or really dirty clothes  
separately as they may affect other items.  
4 Blouses  
1 Set of Pyjamas  
4 Sets of Underwear  
Laundry will not wash properly if you over load your  
appliance.  
= 3kg  
Laundry without a wash label should not be machine  
washed.  
Spin only option...  
IMPORTANT INFORMATION: Before selecting a programme, ensure the mains button is in the  
‘OFF’ position.  
To select long spin, turn wash  
dial clockwise until pointer  
aligns with (  
Fig 1).  
For a short spin turn  
wash dial and align  
pointer to (  
Fig 2).  
Press the mains button ‘ON.  
Fig 1  
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Fig 2  
13  
IMPORTANT INFORMATION: The Main Wash Indicator has been preset to  
dispense powder detergent only. If you wish to dispense liquid  
detergent see instructions for ‘Changing the Main Wash Indicator’ opposite.  
The Dispenser Drawer  
1
2
3
4
5
6
Index  
1. Drawer Latch.  
2. Button.  
3. Main Wash Indicator position  
for ‘Powder.  
4. Liquid or powder detergent  
compartment (pre-set to  
dispense powder only).  
5. Prewash detergent  
compartment.  
6. Fabric conditioner  
compartment.  
Choose a Suitable Detergent  
G
Hotpoint recommend the Persil range of detergent products.  
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Select ‘low suds’ automatic powder, designed specifically for automatic washing machines  
or washer/dryers.  
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Follow manufacturer’s dosage recommendations. Do not under dose, you will not achieve a  
clean wash for your wash items.  
You will need up to 50% more detergent in hard water than in soft water areas to obtain  
the same wash results.  
Note: Hotpoint recommend dispensing detergent from the drawer to achieve the best wash  
results.  
14  
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Dispensing Liquid Detergent  
Changing the  
Main Wash  
Indicator  
The Main Wash Indicator has  
been fitted, ready to  
dispense ‘Powder’  
Max.– 150ml.  
100ml.  
detergent only.  
50ml.  
Fig 1  
Fig 2  
Refer to detergent manufacturer’s instructions for dosage and  
pour liquid into the compartment (Fig 1).  
WARNING  
Note: The ‘Liquid Detergent’ Main Wash Indicator features 3  
lines which represent the dosage of liquid to be used (Fig 2).  
We recommend that you do not exceed the maximum limit of  
150ml.  
G Do not dispense  
detergent tablets from  
the dispenser drawer.  
Refer to detergent  
manufacturer’s  
Pull drawer out until it  
1
reaches its stop.  
Dispensing  
Powder  
Detergent  
instructions.  
To achieve optimum wash  
results we recommend that  
you use the detergent  
manufacturer’s dispensing cup  
to dispense no more than 300  
Fig 3  
ml of powder (Fig 3).  
Press down on button to  
2
release drawer latch,  
remove drawer.  
Dispensing  
Fabric  
Conditioner  
Pour fabric conditioner into  
compartment (Fig 4). We  
recommend that you do not  
exceed the maximum level  
indicated.  
Fig 4  
Lift ‘Powder’ indicator  
3
out of slots, rotate and  
reposition for ‘Liquid’  
ensuring it is secure.  
Using a Dosing Ball  
To obtain claimed energy label  
Fig 5  
wash performance for a 60°C  
cotton wash, dispense powder  
detergent in a dosing ball, placed  
in an upright position in the  
centre of the wash load (Fig 5).  
To receive a ‘FREE’ dosing ball,  
phone: UK 0800 243 131 or  
Republic of Ireland:  
Re-locate drawer and  
4
push firmly back into  
1800 386 386  
place.  
15  
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Cleaning  
WARNING  
Removing and Cleaning the  
Dispenser Drawer &  
Compartments  
Cleaning the  
Exterior  
G Do not clean any part of  
your appliance with  
abrasive cleaners, scour-  
ing agents, acids, chlo-  
rine based bleach or  
metal polish as they  
may cause damage.  
Note: It is advisable to clean the dispenser drawer  
regularly.  
Use a damp cloth or silicon  
polish to clean the exterior  
surfaces of the appliance.  
Cleaning the  
Door Bowl  
Press button to release  
drawer latch and remove  
dispenser drawer.  
Pull dispenser drawer  
out until it reaches its  
stop.  
2
4
1
Clean internal surface of the  
door bowl regularly with a  
soft cloth. A build-up of soap  
powder and water hardness  
residue may result in water  
leaking from the door.  
Re-locate dispenser  
drawer and push firmly  
back into place.  
Clean dispenser drawer  
and internal fixed  
compartment and dry  
thoroughly.  
3
Maintenance Wash  
If using liquid detergent regularly or washing at low temperatures, we recommend a  
maintenance wash two or three times a year to avoid build up of greasy deposits and water  
hardness residue. Simply run programme ‘C’ without laundry in the drum using the usual  
amount of detergent.  
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16  
Troubleshooting...  
My appliance will not start...  
The laundry has not spun dry...  
G
Is the appliance plugged in and switched ‘ON’?  
Is the socket OK? Try another appliance in  
the socket.  
G
Did the water pump out? See ‘Installation’  
G
pages 4, 5, 6 & 7.  
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Did you use a short spin programme on a  
non-synthetic load?  
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Is the fuse in the appliance plug OK? If not,  
replace it. See ‘Electrical Supply’ page 2.  
Did you check the water supply was flowing  
before connecting the hoses to appliance inlet  
valves. See ‘Hot & Cold Fill’ page 6.  
Your appliance may have an unbalanced wash  
load. Check that there is no water visible in the  
drum, it could be hot and spill out. Open the  
door, redistribute the washed clothes by hand  
and reselect the appropriate final spin on the  
wash dial.  
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Are the hoses correctly connected, unkinked and  
water supply taps to the appliance fully turned  
on? See ‘Installation’ pages 4, 5, 6 & 7.  
Have you pressed the ON/OFF button?  
A green band is visible on selection.  
Have you closed the door firmly?  
If washing only one item add another to help  
balance the load.  
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The door will not open...  
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Has the programme finished?  
It will not pump out the water...  
Your appliance has an interlocking door system  
which cannot be opened when a programme  
has been selected, the appliance is switched  
‘ON’ and the indicator light is illuminated.  
See ‘Getting to know your Appliance’ pages  
8 & 9.  
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Has the drain hose been installed correctly?  
See ‘Installation’ pages 4, 5, 6 & 7.  
Is the hose kinked? See ‘Installation’ pages 4,  
5, 6 & 7.  
If you have connected your appliance to a sink  
waste system ensure that you have cut out the  
membrane on the under sink waste disposal unit,  
and check that the unit is not blocked with lint.  
See ‘Installation’ pages 4, 5, 6 & 7.  
If the appliance is still not working  
contact:  
On completion of a programme the indicator light  
will take approximately 1-2 minutes to go out before  
the door can be opened.  
Service  
UK: 08709 066 066  
The door release button is stuck...  
Switch ‘OFF’ the mains on/off button and apply light  
pressure to the door to release.  
Republic of Ireland:1850 302 200  
you will be asked for the following  
information:-  
It’s Leaking...  
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Are the fill hoses tightened correctly? Perhaps the  
washers are not sealing properly.  
Is the standpipe or household drain blocked? You  
will need to call a plumber if you cannot clear the  
blockage.  
The dispenser drawer will not close properly...  
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Name, address and post code  
Telephone number  
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Is the drawer clogged with detergent?  
See ‘Cleaning’ page 16.  
Model/serial number and  
colour, which can be found  
on the inside of the door  
Date of purchase  
Steam is coming from the dispenser drawer...  
The appliance is designed to vent steam from the dis-  
penser drawer during hot washes.  
My appliance will not dispense detergent...  
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Have you selected the wash programme  
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correctly?  
Clear and concise details of  
the query or fault.  
Failure to correctly align pointer at the start of the  
wash programme will result in the detergent not  
being dispensed. See ‘Wash Dial’ page 9.  
Suds are coming from the dispenser drawer...  
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Have you used the correct amount of detergent  
suitable for automatic washing appliances?  
See ‘Detergent & Fabric Conditioner’ page 15.  
If you have used the wrong type, flush out your  
appliance by selecting a rinse programme.  
Follow instructions on the detergent pack,  
taking into consideration load size, soiled loads  
and water hardness.  
Remember you may be charged for  
a service call if a problem with  
your appliance is caused by  
The programme takes a long time...  
Some programmes do take a long time. Other things  
which can extend programme times include:  
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incorrect installation or misuse.  
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Low temperature or pressure of the incoming  
hot water. See ‘Installation’ pages 4, 5, 6 & 7.  
It makes a noise or vibrates during a spin  
There is water in the fabric conditioner  
compartment...  
programme...  
If the noise is excessive you should check:  
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Clean dispenser drawer and compartments. See  
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Has the transit bracket been removed?  
‘Cleaning’ page 16.  
Have you removed loose items such as coins etc...  
from the pockets as these can rattle about inside  
the appliance drum and cause damage.  
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Have you adjusted the feet to stabilise the  
appliance? See ‘Installation’ pages 4, 5, 6 & 7.  
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17  
Satisfaction Guaranteed or Your Money Back  
Hotpoint gives you a unique ‘Satisfaction Guaranteed’ promise – valid for ninety days after you have  
purchased your Hotpoint product. If there is a technical problem with your Hotpoint appliance, call  
Hotpoint Service. If necessary we will arrange for an engineer to call. If the technical problem is not  
resolved under this Guarantee, Hotpoint will replace your appliance or, if you prefer, give you your  
money back.  
Hotpoint After Sales Service  
Hotpoint appliances carry for the first 12 months a fully inclusive parts and labour guarantee  
plus FREE replacement parts for the first 5 years provided that they are fitted by our own  
Service Engineer. When the 12 months parts and labour guarantee expires we offer two after  
sale service options:  
Repair Service  
UK: 08709 066 066 or Republic of Ireland: 1850 302 200  
Call our National Service Line and benefit from our additional 5 years FREE parts. Although the  
engineers time and labour is chargeable, all repairs carry a fully inclusive parts and labour  
guarantee for 12 months from the date of the repair.  
Note: Chargeable service is offered on the basis of payment on completion to our service engineer,  
who will issue a receipt.  
Extended Warranties  
To join: UK 08709 088 088 or Republic of Ireland: 1850 502 200  
Whether you have just one or a number of Hotpoint appliances in your kitchen, Hotpoint offer  
two Service Cover Plans to give you complete peace of mind. They enable you to extend your  
first 12 months labour guarantee by either 1 or 4 years, so that you can have FREE repairs  
during the membership period.  
Service Cover  
FREE service repairs for a single Hotpoint appliance during the period of  
cover. At an additional cost Service Cover with Maintenance includes an  
Annual Electrical & Safety Check along with replacement of any parts  
necessary.  
Kitchen Cover  
An annual payment covers repairs for all your Hotpoint appliances which  
are less than ten years old. Additional Hotpoint appliances purchased after  
you have joined Hotpoint Kitchen Cover are automatically included during  
the annual period of cover without further charge.  
Easy Payment Methods  
We offer a number of payment methods; cheque, credit card, switch, cash or by taking  
advantage of one of our Service Cover Plans you can spread the cost by direct debit.  
For further details telephone: 08709 088 088.  
Appliance Registration  
To benefit from the above options, complete and return the Appliance Registration  
Questionnaire supplied with this appliance. Full details and costs of our Service/Kitchen Cover  
options together with an application form, will then be sent to you towards the end of the  
12 month guarantee period.  
Hotpoint Genuine Parts & Accessories  
A wide range of parts and accessories are available from Hotpoint Genuine Parts & Accessories  
Mail Order Hotline UK: 08709 077 077 or Republic Of Ireland: 01 842 6836  
18  
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Hotpoint Guarantee  
From the moment your appliance is delivered,  
Hotpoint guarantees it for five years.  
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Hotpoint appliances carry a fully inclusive  
12 months parts and labour guarantee plus  
FREE replacement parts for the first five  
years provided that they are fitted by our  
own Service Engineer (evidence will be required of  
date and place of purchase).  
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All Hotpoint servicing is carried out by our own Service  
Organisation located throughout the United Kingdom and  
Republic of Ireland. We will be happy to deal with any problems  
which you may have.  
Our Engineers ensure every effort to avoid damage to floor  
coverings and adjacent units when carrying out repairs/service work, but  
in locations where the Engineer advises you that it will be impossible to  
move appliances without risk of damage, he will only proceed with your  
approval that no liability is accepted.  
Guarantee Terms & Conditions  
Your Guarantee is only applicable in the United Kingdom or Republic  
of Ireland and is subject to provision(s) that your appliance:  
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Has been used solely for domestic purposes and is on domestic  
premises ie. not for commercial or trade use.  
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Has been used solely in accordance with this instruction book.  
Has been properly connected to a suitable electrical supply  
voltage as stated on the appliance rating plate.  
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Has not been subject to misuse, accident, modified or repaired  
by anyone other than our own Service Engineers.  
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19  
Key Contacts  
Service  
UK: 08709 066 066  
Republic of Ireland: 1850 302 200  
You will be asked to quote the Model Number and Serial Number, which  
can be found on the inside of the door.  
Genuine Parts & Accessories  
Mail Order Hotline  
UK: 08709 077 077  
Republic of Ireland: (01) 842 6836  
Extended Warranty  
To join: UK 08709 088 088  
Republic of Ireland: 1850 502 200  
For further product information  
08701 50 60 70  
All Hotpoint Services are offered as an extra benefit and do not affect your  
statutory rights.  
General Domestic Appliances Limited, Morley Way, Peterborough, PE2 9JB.  
Part No. 016451607-02  
Printed by SIMLEX • FOUR ASHES, WOLVERHAMPTON  
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