User Instructions
for Model
FFU00
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Contents
Page
Electrical requirement
Safety advice
2
4
Installation
5-10
Get to know your Appliance
The controls
11-13
14-16
17-18
19
Storing food
Care & Cleaning
Troubleshooting
Guarantee
20-24
26
Recycling & Disposal information
After sales service
Key contacts
26
27
back cover
3
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Safety advice
*
*
*
Please take time to read this booklet
before installing and switching on this
appliance. The manufacturer assumes
no responsibility for incorrect
*
Do not twist and bend the mains lead and
keep it away from hot surfaces.
*
*
*
Do not let children play with the appliance.
Do not sit or stand on the appliance.
installation and usage.
If this appliance is to replace an old
refrigerator with a lock, break or remove
the lock as a safety measure to avoid the
danger of children playing with the
refrigerator and locking them inside.
Do not use sharp metal objects for
removing any ice build up in the freezer
compartment, as this could cause damage
to the refrigeration system.
Old refrigerators and freezers contain
insulation gases and refrigerant that must
be disposed of properly. Please ensure that
none of the tubing at the back of the
appliance gets damaged.
*
*
*
*
Do not put the plug into the power supply
with wet hands.
Do not store poisonous, flammable or
dangerous substances in your freezer.
Do not store carbonated (fizzy) drinks or
medicines in the freezer compartment.
Do not eat iced lollipops or other such
things direct from the freezer
compartment as this could cause low
temperature skin burns, always leave
for a few minutes before eating.
*
*
Do not touch the surfaces inside the
freezer compartment with wet hands as
this could cause low temperature skin
burns.
Do not use aerosol sprays for defrosting or
cleaning your appliance.
4
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Installation
Door Removal:
If your access door is too narrow for the
appliance to pass through, you will need to
remove both doors - pass the appliance
through the access door, in its upright
position - then refit the doors on the other
side (see Door Removal instructions - pages 6
& 7).
WARNING: THE APPLIANCE SHOULD
ONLY BE INSTALLED BY A QUALIFIED
PERSONNEL IN COMPLIANCE WITH THESE
INSTRUCTIONS, CURRENT STANDARDS
AND REGULATIONS.
Before Fitting:
Please read through this section before
starting any work.
Water Supply:
Your appliance has an ice maker and cool
water dispenser function and therefore needs
to be connected to a cold water supply before
use (see Feed Water Tube / Plumbing
Installation instructions - page 8 and 9).
Choosing a Location:
Do not install your appliance in a room where
the temperature goes below 5˚C, this will
affect the appliances performance.
Levelling
The power socket should be in a readily
accessible position, adjacent to the appliance.
DO NOT connect to the electricity supply until
all installation is complete.
Level both doors by adjusting the left and
right hand height adjusting screws.
With the doors aligned they will close
correctly and this helps the appliance to run
efficiently (see Height Adjustment instructions
- page 10)
Place the appliance in a dry and regularly
ventilated room.
Never place the appliance near heat emitting
devices (eg. cooker, radiator, water heater or
similar devices) and do not expose it to direct
sunlight. In such a position your appliance
will have to work harder and will cost more to
run and could be damaged by the heat.
Ensure that you provide adequate air
circulation around the appliance, to prevent
condensation.
Leave at least 300mm free space above and
50mm or more from the wall.
Also, the appliance should be elevated 25mm
from the floor, especially if it is carpeted.
Providing you follow the recommended
ventilation requirements you will:
*
*
Prolong the life of your appliance.
Minimise the risk of condensation on the
outside of the appliance.
*
*
Minimise the running costs.
Minimise operating sounds caused by
vibration.
5
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Installation
Remove the Freezer Compartment Door:
*
Loosen the screws in the upper hinge
cover and remove. Separate all connection
wires, except for the earth line (Fig.2).
WARNING: ENSURE THE APPLIANCE IS NOT
CONNECTED TO THE ELECTRICITY SUPPLY
BEFORE INSTALLING.
You may need to remove both doors for the
appliance to fit through access doors -
follow the instructions below:
WARNING: YOU MAY NEED ASSISTANCE TO
DO THIS - THE DOORS ARE HEAVY AND
SHOULD BE SUPPORTED AT ALL TIMES TO
AVOID DAMAGE AND INJURY.
Fig.2
*
Remove the retainer by rotating it anti-
clockwise (a - Fig.3), then remove the
upper hinge by lifting up.
Feed Water Tube:
*
*
Remove the lower cover by lifting upwards.
Pull out the feed water tube, while pressing
area (1) indicated in Fig.1
NOTE: Cut away any tube end which is
misshapen or worn
Fig.3
NOTE: Support the door when removing
the upper hinge.
*
Remove the freezer compartment door by
lifting it up off the lower hinge.
Lift enough so that the feed water tube is
completely pulled out (Fig.4)
Fig.1
Fig.4
NOTE: Carry the freezer compartment
door through the access door and lay it
down on suitable material eg. the original
packaging.
Take care not to bend or damage the feed
water tube.
6
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Installation
Remove the Fridge Compartment Door:
Door Replacement:
*
Loosen the upper hinge cover screws and
remove the cover (Fig.5).
*
Replace both doors by following the
removal instruction in reverse order.
Fig.5
*
Remove the retainer by rotating it
clockwise (b - Fig.6), then remove the
upper hinge by lifting up.
Fig.6
NOTE: Support the door when removing
the upper hinge.
*
Remove the fridge compartment door by
lifting it up, off the lower hinge (Fig.7).
Fig.7
NOTE: Carry the fridge compartment door
through the access door and lay it down
on suitable material eg. the original
packaging.
Pass the appliance through the access door,
in its upright position (Fig.8)
Fig.8
7
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Installation
G
FIRST CHECK YOU HAVE THE CORRECT
ITEMS:
Pipe / Filter Kit comprises:
* 1 x Water Filter
-
* 2 x Self-Adhesive Fixing Plates
* 2 x Cable Ties
* 1 x 10m Water Pipe
Adaptor Kit comprises:
* Plastic Pipe Connector
* Rubber Washer
-
* Threaded Tap Connector
G
NEXT, HAVE A LOOK AT THE DIAGRAM
BELOW TO VISUALISE HOW THE
APPLIANCE SHOULD BE CONNECTED:
Fridge
Filter
Water Pipe
Water Pipe
Tap
G
Connection to the Appliance:
*
*
At the back of the
appliance you will see
the water inlet valve
(Fig.A)
*
Unscrew the metal
*
Push the water pipe
onto the water inlet
valve firmly, tighten up
the metal collar (Fig.C)
threaded collar and
place it over one end of
the water pipe (Fig.B)
You now need to cut the water pipe to the right length for the
connection of the water filter.
It is suggested that approximately 1.5m of pipe is used - this
should allow the filter to be located in an easily accessible
position (as the water filter should be replaced approximately
every 6 months, according to use and conditions) and also allow
some slack in the pipe behind the appliance, so that it can be
pulled out for cleaning or servicing purposes.
ꢀ
You must also ensure that the cut is square and not at any
sort of angle as this could cause a leak.
✗
8
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Installation
G
Connection of Water Filter:
*
Now you have to cut the pipe to the length it needs to be to run from the back of the
appliance and attach to the water filter.
NOTE: The water filter is marked with an arrow to show the direction of water flow (ie. from
supply tap to appliance).
Remember however, that the connection process is being done FROM the appliance TO the
tap (ie. in reverse of the water flow when in use).
Note the direction markings on the filter
*
*
Repeat on the other end of the water
filter, using the remainder of water
pipe (Fig.E)
*
Unscrew the threaded connector and
place it over the end of the cut
section of pipe coming away from
the appliance. Push the pipe over the
end of the water filter that the arrow
points to and tighten the threaded
connector (Fig.D)
Run this section of water pipe from
the water filter to the water supply
tap, making sure it is not trapped or
kinked at all.
G
Connection to the Water Tap:
*
*
Cut the pipe that is connected to the water filter to the
correct length. Again, make sure that the cut is nice and
square to avoid leaks.
Push the pipe into the smaller hole of the connector
supplied in the adaptor kit. The pipe should be held
firm (Fig.F)
*
*
Place the threaded tap connector over the long part of
the brass flange. Firmly push the flange into the other
end of the water connector (Fig.G)
Place the rubber washer inside the threaded tap
connector and screw onto the water tap.
G
FINALLY: Plug in and switch on the electricity supply. Turn on the water supply tap.
Check for any leaks. Ensure selection is set to ‘water’ (see page 15) push a cup under
the dispenser to verify that water is flowing. When all working OK, move the appliance
into its final location - your appliance is heavy and care should be taken when moving
it, also do not trap or kink hoses at the back of the appliance. Replace the lower cover.
Mount the water filter in an accessible position using the self-adhesive fixing plates
and cable ties supplied.
9
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Installation
Height Adjustment:
Levelling both doors using the height
adjustment screws. With the doors level they
will close smoothly.
If the doors do not close correctly it will affect
the performance of your appliance.
*
If the freezer compartment door is lower
than the fridge compartment door, adjust
the left hand adjustment screw (Fig.10).
Level the door by inserting a flat (- type)
driver into the groove of the left hand
adjustment screw and rotate it clockwise.
Fig.10
*
If the freezer compartment door is higher
than the fridge compartment door, adjust
the right hand adjustment screw (Fig.11).
Level the door by inserting a flat (- type)
driver into the groove of the right hand
adjustment screw and rotate it clockwise.
Fig.11
10
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Get to know your Appliance.
Before using you appliance for the first time,
wipe off any dust and clean thoroughly (see
Cleaning instructions - Page 17).
places - they are packed together to prevent
possible damage during transit.
See features picture below (Fig.12) to
familiarise yourself with your appliance:
Unpack and install accessories in their proper
Fig.12
1
19
18
2
3
4
5
17
6
7
8
16
9
15
14
10
11
12
13
1. Covered Dairy Rack
11. Humidity Switch
12. Vegetable / Meat Conversion Switch
13. Lower Cover
14. Freezer Commodity Rack
15. Freezer Drawer
16. Freezer shelf
17. Water / Ice Dispenser Unit
18. Automatic Ice Maker
19. Ice Maker On / Off Switch
2. Lamps
3. Refrigerator Commodity Rack
4. Wine Bottle Holder
5. Snack Drawer
6. Egg Holder
7. Refrigerator Shelf
8. Vegetable compartment cover
9. Vegetable compartment / Salad Bin
10. Vegetable compartment / Meat Drawer
11
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Get to know your Appliance.
G
Make the most of interior storage space by
repositioning shelves to suit the various
items you wish to store.
Wine Holder:
G
G
Bottles are
Refrigerator Shelf:
stored laterally
in the wine
holder.
To separate a shelf:
G
Lift shelf up in direction shown 1 in Fig.13.
Separate by lifting, direction 2 in Fig.13.
G
The wine
holder can be
attached to
any shelf in the
refrigerator
compartment.
Place the wine
holder at the
side of the
shelf and push
it in along the
shelf edge.
Remove it by
pulling it
Fig.13
G
G
Fig.15
To install a shelf:
G Hold shelf at an angle,
place at required
position and push into
the grooves, 1 in
Fig.14.
G Then lower the front
end and again push
into the grooves, 2 in
Fig.14.
Fig.14
gently forward
and out.
Commodity Rack:
G Commodity racks provide storage in the
doors. The covered commodity rack is
recommended for the storage of dairy
items such as butter, margarine and
cheese.
NOTE:
G
Ensure both sides are fitted at the same
height.
To remove:
Lift the commodity rack, holding both
sides and pull out.
Freezer Shelf:
To remove:
Hold at both ends, push the shelf in to the
left, at the same time lift up at the right
and take out.
Egg Box:
G Store eggs in the egg box in the
refrigerator compartment - DO NOT store
in the freezer compartment.
To install:
Hold both ends, at an angle so that the left
hand side is in position. Push in to the left
and pull down until the right hand side
locates into position.
NOTE:
G
Wipe, don’t wash eggs.
Vegetable compartment / cover:
The vegetable drawer can be removed by
sliding it out from position.
To remove the cover:
Pull out the vegetable drawer a bit, lift the
cover at the front and pull out.
12
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Get to know your Appliance.
Humidity Control Switch (Fig.16):
The humidity in the salad / vegetable
compartments can be controlled by adjusting
the switches on the top left of the drawers.
Fig.16
Convert into a Vegetable or Meat
Compartment (Fig.17):
G
The bottom drawer in the refrigerator can
be converted into a vegetable OR meat
compartment.
The meat compartment maintains a lower
temperature than the rest of the
refrigerator, so that meat and fish can be
stored fresh for longer.
G
NOTE:
Remember to check setting of
G
conversion switch before loading food
items - vegetables and fruit will freeze if
placed in drawer set to ‘Meats’!
Fig.17
13
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The controls
Starting:
How to Adjust the Temperature of the
Freezer Compartment:
G
When your appliance is first installed
leave it to stand in its final location for
2-3 hours, to allow the refrigerant to
settle, before loading it with fresh or
frozen foods.
If operation is interrupted, wait 5
minutes before restarting.
G
Function Display Board
G
G
G
When the appliance is first switched on
and also after a power cut, the temperature
control will be lit at setting 3 (Normal -
Mid setting).
Water/Ice
output
Pressing the
button will change the
temperature setting:
Higher number - Colder
Lower number - Warmer
Dispenser
push
switch
Setting 3 (Normal) is usually suitable - but
the appropriate setting will depend on the
appliance location, room temperature, how
often the door is opened and amount of
stored food.
How to Adjust the Temperature of the
Refrigerator Compartment:
Humidity
Switch
Function Display Board:
G
G
G
When the appliance is first switched on
and also after a power cut, the temperature
control will be lit at setting 3 (Normal -
Mid setting).
Temperature
adjustment
button for
freezer
Temperature Dispenser
Pressing the
button will change the
adjustment
button for
selection
button.
temperature setting:
Higher number - Colder
refrigerator
compartment.
Lower number - Warmer
compartment.
Setting 3 (Normal) is usually suitable - but
the appropriate setting will depend on the
appliance location, room temperature, how
often the door is opened and amount of
stored food.
14
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The controls
Dispenser Selection Button:
Water:
Press the selection button
until water function light
illuminates.
G Water will be dispensed
by pressing the
dispenser push switch
with a glass.
G Hold your glass under
the dispenser outlet
after releasing the
dispenser push switch to
allow any left over water
to be dispensed.
G
G
When the appliance is first switched on
and also after a power cut, the crushed ice
function will be lit
.
Pressing the button will allow you to
choose the different dispenser functions:
Crushed Ice, Water or Cubed Ice.
Cubed Ice:
Press the selection button
until cubed ice function
light illuminates.
Automatic Ice Maker and Dispenser:
Water is cooled while stored in the water tank
in the refrigerator compartment and then
sent to the dispenser.
G Crushed ice will be
dispensed by pressing
the dispenser push
switch with a glass.
G Hold your glass under
the dispenser outlet
after releasing the
NOTE: It is normal that the water is not
very cold at first.
The Ice Maker On/Off Switch controls water
going into the ice maker. Make sure when ice
is required that this switch is in the ‘ON’
position.
Ice is made in the automatic ice maker and
sent to the dispenser divided into crushed or
cubed ice.
dispenser push switch to
allow any left over ice to
be dispensed.
Humidity Switch:
In low room temperatures, turning ‘ON’ the
Humidity Switch reduces condensation on the
dispenser panel.
G
It takes about 12 hours for a newly
installed appliance to make ice!
NOTE:
G
How to Use the Dispenser:
Remove the water collector cover and
wipe away any spilt water.
If cubed ice is selected after crushed ice,
there may still be some crushed ice left
to dispense.
A ‘click’ sound will be heard a few
seconds after the ice is fully dispensed -
This sound is made when the ice outlet
is closed.
Ensure the glass is a suitable size and
held clear of the ice outlet - a glass
placed too close could block the release
of the ice.
Select your required dispenser function.
Then gently press in the dispenser push
switch with a glass or similar container.
G
Crushed Ice:
G
G
Press the selection button
until crushed ice function
light illuminates.
G Crushed ice will be
dispensed by pressing
the dispenser push
switch with a glass.
G Hold your glass under
the dispenser outlet
after releasing the
dispenser push switch to
allow any left over ice to
be dispensed.
WARNING:
Children should not be allowed to play
G
with the appliance or tamper with the
controls.
15
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The controls
Automatic Ice Maker:
Ice Storage Bin Removal:
NOTE:
G
8 pieces of ice can be made at a time, 80
pieces a day. But these quantities may vary
according to various conditions, such as
the location of the appliance and how
many times the door is opened and closed.
Ice making stops when the ice storage bin
is full.
G
It is recommended NOT to dismantle
the ice storage bin unless it is necessary.
G
Hold the ice
G
storage bin as
shown, pull it
out (2) while
slightly lifting at
the front (1).
Be sure to use
both hands when
removing
the ice storage
bin, so as not to
drop it!
If the ice storage
bin does not fit
well, rotate the
‘rotating device’
slightly.
WARNING:
The initial amount of ice and water
G
dispensed may contain particles from
the feed water tube.
G
G
Therefore we recommend you discard
approximately, the first 20 pieces of ice
and the first 7 glasses of water
dispensed straight after installation and
again if the appliance has not been
used for a long time.
NOTE:
G
It is normal to hear a noise when ice
is dropped into the ice storage bin.
Never store drink cans or other foods in
the ice storage bin for the purpose of
rapid cooling - this could damage the
appliance.
Never use thin crystal glass or crockery
to collect ice.
Never touch the ice outlet by hand or
using a tool of any kind - this could
cause damage or injury.
Never remove the ice maker cover.
Level the surface of the ice in the ice
storage bin to ensure ice production
continues to its full capacity.
G
G
G
G
G
G
G
Ensure food packages do not block the
ice passage, from the Automatic Ice
Maker to the Dispenser Unit
(If the power is turned OFF, it will take the
engineer longer to trace the fault).
G
If ice is not used regularly, it may lump
together. When this happens, remove the
lumps of ice from the ice storage bin -
break them into small pieces and return
the smaller pieces to the ice storage bin.
If the ice maker frequently has lumped
together ice or it produces too small cubes
- the amount of water supplied to the ice
maker may need to be adjusted. Contact
Hotpoint service, see back cover.
NOTE:
When a fault occurs, pressing any
G
function buttons will not alter the
temperature settings.
G
WARNING:
G
If discoloured ice is dispensed, stop
using and contact Hotpoint service, see
back cover.
16
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Storing food
Making the best use of your
Appliance
To ensure that your appliance operates as
efficiently as possible:
*
*
*
When storing frozen food such as ice
cream for a long period, store it on the
shelves, not in the commodity rack
Liquid-filled bottles or sealed fizzy
drinks must not be stored in freezer, as
they may burst.
*
Follow packaging “best by/use by”
instructions or your suppliers advice on
a suitable maximum storage time.
Lollipops and water ices should not be
given to children directly from the
freezer. The low temperature may
cause ‘freezer burns’.
*
Keep foods covered to retain moisture
and prevent flavour/odour
transference. Plastic bags, aluminium
foil, plastic stretch wrap and containers
with lids are ideal.
*
Store ice cream towards the top front
of the freezer and remove from freezer
15-30 minutes before serving.
*
Select chilled and frozen food last
when shopping, transport in a ‘coolbag’
and place in appliance as soon as
possible after arriving home.
*
*
Ensure food is labelled and dated
before placing in freezer.
*
*
Avoid opening the doors unnecessarily
or for longer than needed.
Once thawed, food should be cooked
and eaten within 24 hours or cooked
and refrozen.
Allow hot or warm food to cool down
in covered containers before placing in
appliance, as placing hot food in the
appliance reduces efficiency.
Storing Food in a Fridge
Pack and store cooked and fresh food
separately.
*
*
*
Prepare fresh foods for freezing in
small quantities to ensure that the food
freezes quickly, therefore retaining its
quality.
*
Wrap raw or defrosting meat and
poultry in polythene or foil and store
below cooked foods and dairy
products to avoid contamination of
dripping food juices.
Ensure all packets / containers of food
are dry before freezing, otherwise they
may freeze together.
*
Wrap cheese in greaseproof paper and
place in an airtight polythene bag.
Bring to room temperature before
consuming.
Warning: Do not use to store poisonous,
flammable or dangerous substances,
your appliance has been designed for the
storage of edible foodstuffs only.
*
*
Empty left over canned food into a
covered storage containers before
placing in fridge.
Storing food in a freezer
*
Freeze and store either fresh food or
long term commercially frozen foods.
Position food to allow cold air to
circulate freely, ensuring nothing
comes into contact with the cooling
plate at the back of the appliance.
*
Generally speaking long term storage
means up to 3 months but this can
vary, so always follow your supplier’s
recommendations.
*
Avoid placing moist food on the top
refrigerator shelves, it could freeze
from direct contact with chilled air.
*
Place frozen food in the freezer
compartment as soon as possible after
buying it.
17
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Storing food
Location of Foods:
Wine bottle holder
Store wine
Snack drawer
Store items such as bread, snacks etc.
Freezer compartment
shelf
Store various frozen foods such as meat, fish, ice
cream, frozen snacks etc.,
Freezer commodity rack
Store small packed frozen food.
Temperature is likely to increase as the door is
opened, so do not store long term frozen food, such
as ice cream etc.
Store meat, fish, chicken etc. (after wrapping them).
Store products such as butter, cheese etc.
Freezer drawer
Covered dairy rack
Egg Holder
Store eggs only - place this box in its proper location.
Refrigerator commodity
rack
Store small packed food or beverages such as milk,
juice, beer etc.
Refrigerator shelf
Vegetable drawer
Position food to allow cold air to circulate freely.
Store vegetables or fruit.
Vegetable / Meat
conversion drawer
Store vegetables, fruit
meat to thaw, raw fish etc.
Setting the conversion switch as necessary.
Be sure to check the conversion switch setting before
storing foods.
18
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Care & Cleaning
WARNING:
After the dispenser is used:
The water collector has no self drainage func-
tion. So it should be cleaned regularly.
G
Switch off the electricity supply and pull
out mains plug before cleaning.
*
Remove the cover by pressing the top left
where marked.
Wipe with a damp soft cloth, dry
thoroughly
Interior
*
*
*
Remove salad bins, racks, shelves and
baskets - wash in warm water and washing
up liquid using a soft cloth, dry thoroughly.
Do not put in a dishwasher.
Wipe the interior and fittings with a clean
cloth wrung out in a solution of either one
teaspoon of bicarbonate of soda to one
pint of water or Milton™ sterilising fluid,
diluted according to the manufacturer’s
instructions.
*
Dry the interior thoroughly with a clean
cloth before replacing fittings and food.
Note : It is important to ensure that cleaned
shelves, racks, bins and baskets are
thoroughly dried before refitting to the
compartments.
Replacing the light bulb
1. Unplug the appliance from the power
supply.
2. Gently lift the lamp cover and pull the
lamp out. Turn it anti-clockwise to
remove.
3. Replace the bulb with Max. 240V 40W bulb
for refrigerators and can purchased from
Hotpoint Genuine Parts & Accessories (see
back cover).
Exterior
*
Use a clean soft cloth wrung out in warm
water and washing up liquid to wipe the
exterior surface, dry thoroughly.
*
Use a soft brush or vacuum cleaner to
remove dust from underneath the
Replacing the dispenser lamp:
1. Unplug the appliance from the power
supply.
2. Separate the lamp by pulling it out and
then remove.
3. Replace the bulb with Max. 240V 15W bulb
for refrigerators and can purchased from
Hotpoint Genuine Parts & Accessories (see
back cover).
appliance and from the compressor and
condenser situated at the back of the
appliance. DO NOT damage the pipework.
Do not use abrasive powder, household
cleaner, bleach or wax polish to clean your
appliance, they leave a smell in the
compartments and can damage the exterior.
Door Seals
If the appliance is not going to be used for
a long time:
During average length holidays, you will
probably find it best to leave the appliance
operating as usual.
*
Use warm water and a clean soft cloth to
wipe along and in between the creases of
the door seals, dry thoroughly. Take care
not to damage the seals and avoid using
sharp objects.
If the appliance is not going to be used for
some time:
Remove all food, switch off at electricity
supply and unplug and then clean the
appliance interior.
Do not use detergent, it will damage the
seals.
When the cleaning operations have finished,
reconnect the plug with dry hands.
Leave the doors open to prevent the
formation of mildew and build up of odours.
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Troubleshooting.
If your appliance is not working properly, it may be a minor problem, therefore check the
following:
PROBLEM
Possible Cause
Solution
Running of
Refrigerator
Refrigerator control is off.
Refrigerator
compressor does
not run.
Set refrigerator control. See ‘Controls’.
Refrigerator is in defrost cycle.
This is normal for a fully automatic
defrosting appliance.
The defrost cycle occurs periodically.
Is it plugged in and switched on.
There been a power cut.
Make sure the plug is pushed in fully and
is switched on.
Try to minimise the number of times you
open the doors, if at all.
If the power cut lasts longer than the
maximum conservation time, food should
be cooked and eaten within 24 hours or
cooked and refrozen.
Refrigerator is larger than the
previous one you owned.
This is normal - larger, more efficient units
run longer in these conditions.
Refrigerator runs
too much or too
long.
Room or outside weather is hot.
It is normal for the refrigerator to work
longer under these conditions.
Refrigerator has recently been
It takes some hours for the refrigerator to
disconnected for a period of time. cool down completely.
Large amounts of warm or hot
food may have been stored
recently.
Warm food will cause the refrigerator to
run longer until the desired temperature is
reached.
Doors are opened too frequently
or for too long.
Warm air entering the refrigerator causes it
to run longer.
Try to minimise the number of times you
open the doors.
Doors left slightly open.
Make sure that the appliance is level.
Ensure stored items do not stop the doors
closing properly.
See Problem section: ’Opening/Closing of
Doors’.
Door seals are dirty, worn, cracked Clean the door seal, see ‘Care & Cleaning’
or poorly fitted.
section.
You need to replace damaged seals to
ensure door closes properly.
This is normal to keep the temperature
constant
Thermostat is keeping the
refrigerator at a constant
temperature.
20
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Troubleshooting.
PROBLEM
Possible Cause
Solution
Temperatures are
too cold:
Freezer control is set too cold.
Temperature in the
freezer is too cold
BUT
Set Freezer control to a lower number
(warmer setting) See ‘Controls’.
the refrigerator
temperature is
satisfactory.
Refrigerator control is set too cold. Set Refrigerator control to a lower number
(warmer setting) See ‘Controls’.
Temperature in the
refrigerator is too
cold
BUT
the freezer
temperature is
satisfactory.
Refrigerator control is set too cold.
Food stored in
drawers freezes
Set Refrigerator control to a lower number
(warmer setting) See ‘Controls’.
Meat should be stored at a
Meat stored in fresh
meat drawer freezes
It is normal for ice crystals to sometimes
form due to the moisture content of meat.
temperature just below the
freezing point of water (32˚F, 0˚C)
for maximum fresh storage time.
Temperatures are
too warm:
Freezer control is set too warm.
Temperatures in the
refrigerator or
freezer are too
warm
Set Freezer control to a higher number
(colder setting) See ‘Controls’.
Refrigerator control is set too
warm.
Refrigerator control has some
effect on freezer temperature.
Set Refrigerator control to a higher
number (colder setting) See ‘Controls’.
Doors are opened too frequently
or for too long.
Warm air enters the compartments
whenever the door/s is/are opened.
Open door/s less often.
Door is slightly open.
Ensure doors are shut properly.
Large amounts of warm or hot
food may have been loaded
recently.
Wait until the refrigerator or freezer has
reached its selected temperature.
Appliance has recently been
The appliance will need some time to
disconnected for a period of time. reach its selected settings.
Refrigerator control is set too
warm.
Set Refrigerator control to a higher
number (colder setting) See ‘Controls’.
Temperatures in the
refrigerator is too
warm
BUT
the freezer
temperature is
satisfactory.
21
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Troubleshooting.
PROBLEM
Possible Cause
Solution
Sound and noise:
Today’s refrigeration appliances
have larger storage capacity and
work to maintain more even
temperatures.
Louder sound levels
when refrigerator is
on.
It is normal for some sound to be heard.
The appliance will work harder to
reach selected temperatures
when first switched ‘ON’.
This is normal, the sound will level off
when selected temperature have been
reached.
Louder sound levels
when the
compressor comes
on.
Floor is uneven.
Appliance rocks when touched.
Vibrating or rattling
noise.
Ensure the floor is level and solid.
Check ‘Installation’ section for Height
Adjustment information.
Items placed on top off
refrigerator are vibrating.
Remove items.
Dishes are vibrating on the
shelves in the refrigerator.
Ensure appliance is level.
Move dishes slightly and ensure nothing
touches the interior back wall.
Appliance is touching wall or
cabinets.
Appliance needs to be relocated so that it
stands clear.
This is normally made when ice is made
and dropped into the ice storage bin.
Sound of ice
dropping.
Appliance is touching wall or
cabinets.
Water/moisture/ice
inside refrigerator:
The weather is hot and humid
which increases the rate of frost
build up and internal moisture.
Moisture collects on
the inside walls of
the refrigerator.
This is normal.
Door is slightly open.
See problem section:‘Opening/Closing of
Doors’.
Door is opened too often and for
too long.
Open the door less often
This is normal in humid weather.
Ensure door/s are closed properly.
Weather is humid.
Door slightly open.
Moisture forms on
the outside of the
refrigerator or
between the doors.
Odours in
refrigerator:
Interior needs to be cleaned.
Clean the interior, see ‘Care & Cleaning’
section.
Food with strong odour is stored
in the refrigerator.
Ensure stored items are covered
completely.
Some containers and wrapping
materials contain odours.
Use a different container or brand of
wrapping material.
22
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Troubleshooting.
PROBLEM
Possible Cause
Solution
Opening/Closing of
doors:
Food package keeping the door
open.
Door/s will not
close.
Ensure stored items are kept clear of the
door so it can close properly.
Clean the seal/s, see ‘Care & Cleaning’
section.
Replace damaged seal/s.
Door seal/s dirty or damaged.
Door closed too hard, causing the Close doors gently.
other door to open slightly.
Appliance is not level.
It rocks slightly when touched.
Adjust the height, see ‘Installation’ section.
Floor is uneven.
Appliance rocks when touched.
Ensure floor is level and can adequately
support the appliance.
Appliance is touching wall or
cabinets.
Appliance needs to be relocated so that it
stands clear.
Food is touching shelf on top of
the drawer.
Drawers are difficult
to move.
Do Not load too much food.
Clean the drawer and the runner.
The drawer runner is dirty.
Ice storage bin is empty.
Dispenser:
When the first supply of ice is released into
the ice storage bin, the dispenser should
operate.
Dispenser will not
dispense ice.
Freezer temperature is set too
warm.
Turn the Freezer control to a higher
number (colder setting), so that ice cubes
will be made.
When the first supply of ice is made the
dispenser should work.
Open the water supply tap and allow
sufficient time for ice to be made (a newly
installed appliance takes up to 12 hours to
make the first supply of ice).
Household water supply tap is not
open.
When ice is made the dispenser should
work.
Refrigerator or freezer door is not Ensure both doors are closed properly.
closed.
Ice has melted and frozen, due to Remove the ice storage bin, as shown on
infrequent use, irregular
temperatures and/or power cuts,
causing a blockage.
page 14, and thaw the contents. Wash bin
in warm water and washing up liquid and
dry thoroughly before relocating in correct
position.
When new ice is made the dispenser will
work.
23
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Troubleshooting.
PROBLEM
Possible Cause
Solution
Dispenser:
Ice cubes are jammed between ice
maker arm and back of the bin.
Ice dispenser is
jammed.
Remove the ice cubes.
Only the ice cubes made by the appliance
ice maker should be used with the
dispenser.
ice cubes that have been
purchased or made in another
way have been used in the
dispenser.
Irregular use sometimes causes the ice
cubes to lump together. Take ice out,
break up and put back into the ice storage
bin.
Ice cubes are frozen together in
the ice storage bin.
Household water supply tap is not Ensure the household water supply tap is
open. open. The dispenser should then work.
Dispenser will not
dispense water.
Refrigerator or freezer door is not Ensure both doors are closed properly.
closed.
Water has been in the tank too
long.
You will need to dispense and discard 7
glasses of water to freshen the supply.
and
Water has an odd
taste and/or odour.
Dispense and discard an additional 7
glasses of water to completely rinse out
the tank.
Unit not properly connected to
the cold water supply.
Check connection - reconnect if necessary.
If there is still a problem, contact Hotpoint Service (see KEY CONTACTS back cover for details).
24
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Notes:
25
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Hotpoint guarantee
“Satisfaction guaranteed or your money back”
We give you a unique ‘satisfaction guaranteed’ promise - valid for 90 days - after you have
purchased your Hotpoint appliance. If there is a technical problem simply call Hotpoint
will arrange for an engineer to call. If the technical problem is not resolved under this
guarantee, we will replace your machine or, if you prefer, give you your money back.
All Hotpoint appliances carry a fully inclusive 12 month parts and labour guarantee as well
as free replacement parts for the first 5 years (except microwaves, selected integrated
appliances and cooker hoods, which have a one year guarantee) provided that they are
fitted by a Hotpoint engineer.
Guarantee terms and conditions
Your guarantee is only applicable in the United Kingdom or Republic of Ireland
and is subject to the following provisions that your appliance:
G
Has been installed and used correctly in accordance with this instruction booklet.
G
Has been used solely for domestic purposes and is located on domestic
premises (ie. not for commercial or trade use).
G
G
Has been properly connected to a suitable electrical supply voltage as stated on
the appliance rating plate.
Has not been subject to misuse, accident, modified or repaired by anyone other
than a Hotpoint service engineer.
For pre purchase information on any other Hotpoint product call: 08701 50 60 70
Recycling & Disposal Information
As part of Hotpoint’s continued commitment to helping the environment, Hotpoint reserves
the right to use quality recycled components to keep down customer costs and minimise
material wastage.
Please dispose of packaging and old appliances carefully. Old refrigerant and oil must be
disposed of in a safe and environmentally friendly manner, using suitably qualified
personnel.
To minimise risk of injury to children, remove the door, plug and cut mains cable off flush
with the appliance. Dispose of these parts separately to ensure that the appliance can no
longer be plugged into a mains socket, and the door cannot be locked shut.
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After Sales Service
“No company is better positioned to offer an after sales service on a
Hotpoint appliance than us - the manufacturer.”
As part of our commitment to you, all Hotpoint appliances have the added benefit of a fully
inclusive parts and labour guarantee for the first 12 months. In addition to this you also have
the advantage of free replacement parts for the first 5 years when fitted by a Hotpoint
engineer. When the 12 months parts and labour guarantee expires we offer the following after
sales service options:
Repair Service and Information Help Desk
UK: 08709 066 066
Republic of Ireland: 1850 302 200
Note: Our operators will require the Model number and Serial number of your appliance.
Available 364 days a year with a fast, effective and value for money service. We have the largest
white goods repair service in the UK with over 1200 of our own fully trained engineers. All
repairs include a parts and labour guarantee for 12 months from the date of repair.
If you require any information or have any questions about your appliance, our operators are on
hand with help and advice.
All this ensures that you will receive the best available after sales service possible.
Extended Warranties
UK: 08709 088 088
Republic of Ireland: 1850 502 200
Whether you have just one or a number of Hotpoint appliances in your kitchen, we offer two
service cover plans to give you total peace of mind.
G Repair Protection Plan - FREE service repairs for a single Hotpoint appliance during the
period of cover.
G Kitchen Cover
-
FREE service repairs for all your Hotpoint appliances less than 8
years old.
Genuine Parts and Accessories
UK: 08709 077 077
Republic of Ireland: (01) 842 6836
A wide range of genuine parts and accessories are available from our hotline or through
our web site.
Genuine parts and accessories, extended warranties and service repairs are all available
on our web site at:
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Key Contacts
After Sales Service
Over 1200 trained specialists, directly employed by us, ensure that you can have
complete confidence in both the appliances and services we offer.
Repair Service and Information Desk
UK: 08709 066 066
(Open 8 to 8 Mon - Fri, 8 to 6 Sat, 10 to 4 Sun & Bank Holidays)
Republic of Ireland: 1850 302 200
Note: Our operators will require the following information:
Model number:
Serial number:
Extended Warranties
UK: 08709 088 088
(Open 8 to 8 Mon - Sun)
Republic of Ireland: 1850 502 200
Genuine Parts and Accessories
UK: 08709 077 077
(Open 8.30 to 5.30 Mon - Fri & 9 to 12 Sat)
Republic of Ireland: (01) 842 6836
General Domestic Appliances Limited, Morley Way, Peterborough, PE2 9JB
Part No. FP110-01
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