Owner’s Manual
Installation and Operation
Model:
SOHO-N-AUB
SAI Global
Ref No GSCS20167
AS4553:2008
NOTICE
DO NOT DISCARD THIS MANUAL
• Important operating
and maintenance
instructions included.
• Read, understand and follow
these instructions for safe
installation and operation.
• Leave this manual with
party responsible for use
and operation.
WARNING
WARNING: If the information in these
instructions is not followed exactly, a fire
or explosion may result causing property
damage, personal injury, or death.
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down.
Hot glass will cause burns.
• DO NOT touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• DO NOT USE OR STORE FLAMMABLE
MATERIALS NEAR THIS APPLIANCE.
• CAREFULLY SUPERVISE children in same room as
fireplace.
• Alert children and adults to hazards of high temperatures.
• DO NOT SPRAYAEROSOLS IN THE VICIN-
ITY OF THIS APPLIANCE WHILE IT IS IN
OPERATION.
High temperatures may ignite clothing or other flammable
materials.
• What to do if you smell gas
• DO NOT place articles on or against this appliance.
- DO NOT try to light any appliance.
• Keep clothing, furniture, draperies and other flammable
materials away.
- DO NOT touch any electrical switch. DO
NOT use any phone in your building.
This appliance has been supplied with an integral barrier
to prevent direct contact with the fixed glass panel. DO
NOT operate the appliance with the barrier removed.
- Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
- If you cannot reach your gas supplier, call
the fire department.
This is a room sealed appliance and no other ventilation is
required than what is provided.
• Installation and service must be performed
by a qualified installer, service agency, or the
gas supplier.
WARNING! DO NOT modify this appliance.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. F • 5/12
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1
Read this manual before installing or operating this appliance.
Please retain this owner’s manual for future reference.
This owner’s manual should be retained for future
reference. We suggest that you keep it with your other
important documents and product manuals.
A. Congratulations
Congratulations on selecting a Heat & Glo gas fireplace, an
elegant and clean alternative to wood burning fireplaces.
The Heat & Glo gas fireplace you have selected is designed
to provide the utmost in safety, reliability, and efficiency.
The information contained in this owner’s manual, unless
noted otherwise, applies to all models and gas control
systems.
As the owner of a new fireplace, you’ll want to read and
carefully follow all of the instructions contained in this
owner’s manual. Pay special attention to all cautions and
warnings.
Your new Heat & Glo gas fireplace will give you years of
durable use and trouble-free enjoyment. Welcome to the
Heat & Glo family of fireplace products!
We recommend that you record the following pertinent
information about your fireplace.
Homeowner Reference Information
Model Name: ___________________________________________ Date purchased/installed:__________________
Serial Number:__________________________________________ Location on fireplace:_____________________
Dealership purchased from: _______________________________ Dealer Phone: __________________________
Notes: _______________________________________________________________________________________
_____________________________________________________________________________________________
Listing Label Information/Location
The model information regarding your specific fireplace can be found on
the rating plate usually located in the control area of the fireplace.
SAI Global Certification Nº:
DMS (mm)
Type of Gas
Model Number
Serial Number
xxxx-xxx
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. F • 5/12
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3
Safety Alert Key:
• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Used to address practices not related to personal injury.
Table of Contents
A. Congratulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
B. Limited Lifetime Warranty . . . . . . . . . . . . . . . . . . . . . . . . . 6
7 Vent Information and Diagrams
A. Approved Pipe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
B. Vent Table Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
C. Use of Elbows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
D. Measuring Standards. . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
E. Flue Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
1 Listing and Code Approvals
A. Appliance Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
B. Additional Related Standards. . . . . . . . . . . . . . . . . . . . . . . 9
C. Gas Pressure Requirements . . . . . . . . . . . . . . . . . . . . . . . 9
D. High Altitude Installations. . . . . . . . . . . . . . . . . . . . . . . . . . 9
E. Non-Combustible Materials Specification. . . . . . . . . . . . . . 9
F. Combustible Materials Specification . . . . . . . . . . . . . . . . . 9
G. Electrical Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
8 Vent Clearances and Framing
A. Pipe Clearances to Combustibles . . . . . . . . . . . . . . . . . . 33
B. Wall Penetration Framing. . . . . . . . . . . . . . . . . . . . . . . . . 33
C. Install the Ceiling Firestop . . . . . . . . . . . . . . . . . . . . . . . . 34
D. Install Attic Insulation Shield. . . . . . . . . . . . . . . . . . . . . . . 35
User Guide
9 Appliance Preparation
2 Operating Instructions
A. Securing and Leveling the Appliance. . . . . . . . . . . . . . . . 36
B. Covers Removal For Servicing. . . . . . . . . . . . . . . . . . . . . 37
C. Components Removal For Service . . . . . . . . . . . . . . . . . 37
D. Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
E. Adjustments And Replacement Parts. . . . . . . . . . . . . . . . 37
F. Install Trim and/or Surround. . . . . . . . . . . . . . . . . . . . . . . 37
G. Air Shutter Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
A. Gas Fireplace Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
B. Your Fireplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
C. Clear Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
D. Decorative Doors and Fronts . . . . . . . . . . . . . . . . . . . . . . 11
E. Fixed Glass Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
F. Remote Controls, Wall Controls and Wall Switches. . . . . 11
G. Before Lighting Fireplace . . . . . . . . . . . . . . . . . . . . . . . . . 11
H. Lighting Instructions (IPI) . . . . . . . . . . . . . . . . . . . . . . . . . 12
I. Control Module Operation . . . . . . . . . . . . . . . . . . . . . . . . 13
J. After Fireplace is Lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
K. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 14
10 Installing Vent Pipe (SLP Pipe)
A. Assemble Vent Sections. . . . . . . . . . . . . . . . . . . . . . . . . . 38
B. Assemble Slip Sections . . . . . . . . . . . . . . . . . . . . . . . . . . 39
C. Secure the Vent Sections. . . . . . . . . . . . . . . . . . . . . . . . . 39
D. Disassemble Vent Sections . . . . . . . . . . . . . . . . . . . . . . . 40
E. Install Support Brackets . . . . . . . . . . . . . . . . . . . . . . . . . . 40
F. Install Firestops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
G. Flue Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
H. Heat Shield Requirements for Horizontal Termination . . . 43
I. Install Metal Roof Flashing. . . . . . . . . . . . . . . . . . . . . . . . 43
J. Assemble and Install Storm Collar. . . . . . . . . . . . . . . . . . 44
K. Install Vertical Termination Cap . . . . . . . . . . . . . . . . . . . . 44
3 Maintenance and Service
A. Maintenance Tasks-Homeowner . . . . . . . . . . . . . . . . . . . 15
B. Maintenance Tasks-Qualified Service Technician . . . . . . 16
Installer Guide
4 Getting Started
A. Typical Appliance System. . . . . . . . . . . . . . . . . . . . . . . . . 18
B. Design and Installation Considerations . . . . . . . . . . . . . . 19
C. Tools and Supplies Needed . . . . . . . . . . . . . . . . . . . . . . . 19
D. Inspect Appliance and Components. . . . . . . . . . . . . . . . . 19
11 Gas Information
A. Gas Pressure Requirements . . . . . . . . . . . . . . . . . . . . . . 45
B. Gas Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
5 Framing and Clearances
12 Electrical Information
A. Selecting Appliance Location . . . . . . . . . . . . . . . . . . . . . . 20
B. Constructing the Appliance Chase. . . . . . . . . . . . . . . . . . 21
C. Clearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
D. Mantel and Wall Projections. . . . . . . . . . . . . . . . . . . . . . . 22
A. Wiring Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
B. IntelliFire PlusTM Ignition System Wiring. . . . . . . . . . . . . . 47
C. Optional Accessories Requirements . . . . . . . . . . . . . . . . 47
D. Blower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
E. Control Module Operation . . . . . . . . . . . . . . . . . . . . . . . . 49
6 Termination Locations
A. Vent Termination Minimum Clearances . . . . . . . . . . . . . . 23
4
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13 Finishing
A. Framing and Finishing Instructions . . . . . . . . . . . . . . . . . 57
B. Mantel Projections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
14 Appliance Setup
A. Remove Fixed Glass Assembly . . . . . . . . . . . . . . . . . . . . 58
B. Remove the Shipping Materials . . . . . . . . . . . . . . . . . . . . 58
C. Clean the Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
D. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
E. Log Placement Instructions. . . . . . . . . . . . . . . . . . . . . . . 59
F. Install Media Rock Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
15 Troubleshooting
A. IntelliFire Plus™ Ignition System . . . . . . . . . . . . . . . . . . . 61
16 Reference Materials
A. Appliance Dimension Diagram. . . . . . . . . . . . . . . . . . . . . 63
B. Maintenance Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
C. Vent Components Diagrams . . . . . . . . . . . . . . . . . . . . . . 65
D. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
E. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
= Contains updated information.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. F • 5/12
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5
B. Limited Lifetime Warranty
AUSTRALIAN WARRANTY INFORMATION
Warranty information in the attached manual is for international markets,
not Australia. For Australian warranty information, please see below.
Hearth & Home Technologies Inc (HHT)
7571 215th Street West, Lakeville, MN 55044
0011-1-651-345-1777
HHT extends the following manufacturer’s warranty for HHT gas, wood, pellet, coal and electric hearth appliances that are
purchased from an HHT authorised dealer.
HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership
of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance will
be free from defects in materials and workmanship at the time of manufacture.
After installation, if covered components manufactured by HHT are found to be defective in materials or workmanship during
the applicable warranty period, HHT will, at its option, repair or replace the covered components. HHT, at its own discretion,
may fully discharge all of its obligations under this manufacturer’s warranty by replacing the product itself or refunding the
verified purchase price of the product itself. The maximum amount recoverable under this warranty is limited to the purchase
price of the product. This warranty is subject to conditions, exclusions and limitations as described below.
Warranty coverage begins on the date of original purchase. In the case of new home construction, coverage under this
manufacturer’s warranty begins on the date of first occupancy of the dwelling or six months after the sale of the product by
an independent, authorised HHT dealer/ distributor, whichever occurs earlier. The warranty period for this manufacturer’s
warranty shall commence no later than 24 months following the date of product shipment from HHT, regardless of the instal-
lation or occupancy date. The manufacturer’s warranty period for parts and labour for covered components is produced in
the following table.
The term “Limited Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas
appliances, and 10 years from the beginning date of warranty coverage for wood, pellet and coal appliances. These time
periods reflect the minimum expected useful lives of the designated components under normal operating conditions.
Warranty Period
Parts Labor
Heat & Glo Manufactured Appliances and Venting
EPA
Components Covered
Gas
X
Wood
X
Pellet
X
Coal
X
Electric Venting
Wood
All Parts and Material Except
as covered by Conditions,
1 Year
X
X
X
Exclusion, and Limitations listed
Igniters, Electronic
Components, and Glass
X
X
X
X
X
X
2 years
3 years
X
X
X
Factory-installed blowers
Molded refractory panels
X
Firepots and burnpots
2000-645 (1-12)
Page 1 of 3
6
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. F • 5/12
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Warranty Period
Parts Labor
Heat & Glo Manufactured Appliances and Venting
EPA
Components Covered
Gas
Wood
Pellet
Coal
Electric Venting
Wood
5 years 1 years
7 years 3 years
X
X
Castings & baffles
Manifold tubs HEAT & GLO
chimney and termination
X
X
X
10 years 1 year
X
X
X
Burners, logs and refractory
Firebox and heat exchanger
Limited
3 year
X
X
X
X
X
X
X
X
Lifetime
All Replacement Parts
beyond warranty period
90 Days
X
X
OTHER RIGHTS
The HHT manufacturer’s warranty is in addition to other rights and remedies that you may have under Australian
law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
WARRANTY CONDITIONS AND EXCLUSIONS:
•
•
The HHT manufacturer’s warranty only covers HHT appliances that are purchased through an HHT authorised dealer
or distributor. A list of HHT authorised dealers is available on the HHT branded websites.
This warranty is only valid while the HHT appliance remains at the site of original installation.
WARRANTY EXCLUSIONS:
This HHT manufacturer’s warranty does not cover the following:
•
•
•
Changes in surface finishes as a result of normal use. As a heating appliance, some changes in color of interior and
exterior surface finishes may occur. This is not a flaw and is not covered under warranty.
Damage to printed, plated, or enamelled surfaces caused by fingerprints, accidents, misuse, scratches, melted items,
or other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts in-
clude: paint, wood, pellet and coal gaskets, firebricks, grates, flame guides, light bulbs, batteries and the discoloration
of glass.
•
•
Minor expansion, contraction, or movement of certain parts causing noise. These conditions are normal and com-
plaints related to this noise are not covered by this warranty.
Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation
instructions, operating instructions, and listing agent identification label furnished with the appliance; (2) failure to in-
stall the appliance in accordance with local building codes; (3) shipping or improper handling; (4) improper operation,
abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/incorrectly
performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting caused by
tightly sealed constructions, insufficient make-up air supply, or handling devices such as exhaust fans or forced air fur-
naces or other such causes; (6) use of fuels other than those specified in the operating instructions; (7) installation or
use of components not supplied with the appliance or any other components not expressly authorized and approved
by HHT (8) modification of the appliance not expressly authorized and approved by HHT in writing; and/or (9) interrup-
tions or fluctuations of electrical power supply to the appliance.
2000-645 (1-12)
Page 2 of 3
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7
•
•
•
Non Heat & Glo venting components, hearth components or other accessories used in conjunction with the appliance.
Any part of a pre-existing fireplace system in which an insert or a decorative gas appliance is installed.
Removal, installation, reinstallation, set up or any other costs associated with a claim including travel and shipping
charges for parts
•
HHT’s obligation under this warranty does not extend to the appliance’s capability to heat the desired space. Informa-
tion is provided to assist the consumer and the dealer in selecting the proper appliance for the application. Consider-
ation must be given to appliance location and configuration, environmental conditions, insulation and air tightness of
the structure.
This warranty is void if:
•
The appliance has been over-fired or operated in atmospheres contaminated by chlorine, fluorine, or other damaging
chemicals. Over-firing can be identified by, but not limited to, warped plates or tubes, rust colored cast iron, bubbling,
cracking and discoloration of steel or enamel finishes.
•
The appliance is subjected to prolonged periods of dampness or condensation.
There is any damage to the appliance or other components due to water or weather damage which is the result of, but not
limited to, improper chimney or venting installation.
HOW TO CLAIM
•
•
•
•
To make a claim against this warranty, contact your local distributor during regular business hours. See addresses
below for a dealer nearest you. (Vic) Pty Ltd ACN 005 872 159 (Jetmaster).
Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom
you originally purchased the product.
Check with Jetmaster in advance for any costs to you when arranging a warranty call. Travel and shipping charges for
parts are not covered by this manufacturers’ warranty.
HHT and Jetmaster will assess your claim. HHT or Jetmaster may need to inspect the product as part of the assess-
ment of your claim. If the product requires inspection, HHT or Jetmaster will discuss with you the best way for this to
occur.
•
To make a claim under this manufacturer’s warranty, you must be able to prove when you purchased the product. The
easiest way to do this is through your original proof of purchase, for example your invoice or receipt. However, if you
do not have your original proof of purchase HHT or Jetmaster may accept other evidence of the date of purchase.
Melbourne
Perth
Sydney
Jetmaster
Fireplace Corner
277 Lord Street
East Perth 6000
(08) 9228-2600
Jetmaster
10 Martin Avenue
Arncliff 2205
444 Swan Street
Richmond 3121
(03) 9429-5573
(02) 9597-7222
2000-645 (1-12)
8
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Listing and Code Approvals
1
The fireplace and its individual shut-off valve must be dis-
connected from the gas supply piping system during any
pressure testing of the system at test pressures in excess
of 6.0 kPa.
A. Appliance Certification
MODELS: SOHO-N-AUB
LABORATORY: SAI GLOBAL
TYPE: Gas Fireplace
If the fireplace must be isolated from the gas supply pip-
ing system by closing an individual shut-off valve, it must
be of the handle-less type.
STANDARD: AS4553:2008
WARNING! Risk of Explosion! An in-line regulator
MUST be installed if the gas pressure exceeds 3.7 kPa.
Failure to install a regulator could damage valve.
B. Additional Related Standards
The installation must comply with these installation instruc-
tions and all relevant parts of Local and National Building
Standards Regulations and those relevant recommenda-
tions of the following British Standards. BS 5871: Part 1
BS 8303 BS 5440: Parts 1 & 2 BS 6891 BSEN1856 Parts
1 & 2 BS 5482 Part 1, as well as IGE/UP/7.
D. High Altitude Installations
NOTICE: If the heating value of the gas has been reduced,
these rules do not apply. Check with your local gas utility
or authorities having jurisdiction.
When installing above 2000 ft. (610 m) elevation:
Reduce input rate 4% for each 1000 ft. (305 m) above
2000 ft. (610 m).
The Heat & Glo gas appliances discussed in this Installer’s
Guide have been tested to certification standards and listed
by the applicable laboratories.
E. Non-Combustible Materials Specification
Material which will not ignite and burn. Such materials are
those consisting entirely of steel, iron, brick, tile, concrete,
slate, glass or plasters, or any combination thereof.
This appliance must be installed in accordance with the
rules in force.
NOX Class 5 for G20, NOX Class 5 for G31
Materials that are reported as passing ASTM E 136,
Standard Test Method for Behavior of Materials in a
Vertical Tube Furnace at 750 ºC and UL763 shall be
considered non-combustible materials.
C. Gas Pressure Requirements
Pressure requirements for SOHO-N-AUB fireplace are
shown in table below.
F. Combustible Materials Specification
Materials made of or surfaced with wood, compressed pa-
per, plant fibers, plastics, or other material that can ignite
and burn, whether flame proofed or not, or plastered or
unplastered shall be considered combustible materials.
Two taps are provided on the right hand side of the gas
control for a test gauge connection to measure the inlet
and outlet pressures.
Natural Gas
Inlet Gas Pressure
1.13 - 3.40 kPa
.80 - .95 kPa
G. Electrical Codes
Outlet (Manifold) Gas Pressure
All electrical safety testing has been done following the EN
60335-2-102 standard. Local codes apply.
14.4 MJ/h (Max. rate)
9.8 MJ/h (Min. rate)
Gas Rate
Max. Input (NETCV)
Burner Injector
Pilot Injector
4.0 kW
DMS 50 (Ø1.78mm)
51
Primary Aeration Setting
11 mm Open
Log Effect
Rocks/Pebbles
7 mm Open
An in-line regulator MUST be installed if the gas pressure
exceeds 3.40 kPa. Failure to install a regulator could
damage valve.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. F • 5/12
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9
User Guide
Operating Instructions
2
If you expect that small children or vulnerable adults may
come into contact with this fireplace, the following precau-
tions are recommended:
A. Gas Fireplace Safety
WARNING
HOT SURFACES!
• Install a physical barrier such as:
- A decorative firescreen.
Glass and other surfaces are hot during
operation AND cool down.
- Adjustable safety gate.
Hot glass will cause burns.
• DO NOT touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
• CAREFULLY SUPERVISE children in same room as
fireplace.
• Alert children and adults to hazards of high temperatures.
• Never leave children alone near a hot fireplace, whether
operating or cooling down.
• Teach children to NEVER touch the fireplace.
High temperatures may ignite clothing or other
flammable materials.
• Keep clothing, furniture, draperies and other flammable
materials away.
• Consider not using the fireplace when children will be
present.
To prevent unintended operation when not using your fire-
place for an extended period of time (summer months,
vacations, trips, etc):
This appliance has been supplied with an integral barrier
to prevent direct contact with the fixed glass panel. DO
NOT operate the appliance with the barrier removed.
• Remove batteries from remote controls.
• Turn off wall controls.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
• Unplug 6 volt adapter plug and remove batteries on IPI
models.
This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capa-
bilities, or lack of experience and knowledge, unless they
have been given supervision or instruction concerning use
of the appliance by a person responsible for their safety.
B. Your Fireplace
WARNING! DO NOT operate fireplace before read-
ing and understanding operating instructions. Failure
to operate fireplace according to operating instructions
could cause fire or injury.
Children should be supervised to ensure that they do not
play with the appliance.
DECORATIVE DOORS
(NOT SHOWN)
SECTION 2.D.
FIXED GLASS ASSEMBLY
(NOT SHOWN)
SECTION 9.B.
MANTEL
SECTION 5.D
HEARTH
CLEAR SPACE
SECTION 2.C.
GRATE
Figure 2.1 General Operating Parts
10
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. F • 5/12
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C. Clear Space
E. Fixed Glass Assembly
WARNING! DO NOT place combustible objects in front
of the fireplace or block louvers. High temperatures may
start a fire. See Figure 2.2.
See Section 9.B.
F. Remote Controls, Wall Controls and Wall
Switches
Avoid placing candles and other heat-sensitive objects on
mantel or hearth. Heat may damage these objects.
Follow the instructions supplied with the control installed
to operate your fireplace:
For safety:
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
See your dealer if you have questions.
G. Before Lighting Fireplace
Before operating this fireplace for the first time, have a
qualified service technician:
• Verify all shipping materials have been removed from
inside and/or underneath the firebox.
• Review proper placement of logs, ember material and/
or other decorative materials.
• Check the wiring.
• Check the air shutter adjustment.
• Ensure that there are no gas leaks.
Figure 2.2 Clear Space
• Ensure that the glass is sealed and in the proper position
and that the integral barrier is in place.
D. Decorative Doors and Fronts
WARNING! Risk of Fire or Asphyxiation! DO NOT op-
erate fireplace with fixed glass assembly removed.
WARNING! Risk of Fire! Install ONLY doors or fronts
approved by Hearth & Home Technologies. Unapproved
doors or fronts may cause fireplace to overheat.
This fireplace has been supplied with an integral
barrier to prevent direct contact with the fixed glass
panel. DO NOT operate the fireplace with the barrier
removed.
Contact your dealer or Hearth & Home Technologies if
the barrier is not present or help is needed to properly
install one.
For more information refer to the instructions supplied with
your decorative door or front.
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H. Lighting Instructions (IPI)
FOR YOUR SAFETY
LIGHTING
READ BEFORE LIGHTING
INSTRUCTIONS (IPI)
WARNING: If you do not follow these instructions exactly, a fire or explosion
may result causing property damage, personal injury or loss of life.
1. This appliance is equipped with an ignition
device which automatically lights the burner.
DO NOT try to light the burner by hand.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
A. This appliance is equipped with an
intermittent pilot ignition (IPI) device
which automatically lights the burn-
er. DO NOT try to light the burner by
hand.
GAS
VALVE
• If you cannot reach your gas sup-
plier, call the fire department.
B. BEFORE LIGHTING, smell all around
the appliance area for gas. Be sure to
smell next to the floor because some
gas is heavier than air and will settle
on the floor.
C. DO NOT use this appliance if any
part has been under water. Imme-
diately call a qualified service tech-
nician to inspect the appliance and
to replace any part of the control
system and any gas control which
has been under water.
2. Wait five (5) minutes to clear out any gas.
Then smell for gas, including near the floor. If
you smell gas, STOP! Follow “B” in the Safety
Information located on the left side of this la-
bel. If you do not smell gas, go to next step.
WHAT TO DO IF YOU SMELL GAS
• DO NOT try to light any appliance.
3. To light the burner:
• DO NOT touch any electric switch; do
not use any phone in your building.
Equipped with wall switch: Turn ON/OFF switch
to ON.
Equipped with remote or wall control: Press
ON or FLAME button.
WARNING: CAUTION:
Equipped with thermostat: Set temperature to
desired setting.
Hot while in operation. DO NOT touch.
Keep children, clothing, furniture, gaso-
line and other liquids having flammable
vapors away.
DO NOT CONNECT LINE VOLT-
AGE (110/120 VAC OR 220/240
VAC) TO THE CONTROL VALVE.
4. If the appliance does not light after three tries,
call your service technician or gas supplier.
Improper installation, adjustment, al-
teration, service or maintenance can
cause injury or property damage. Re-
fer to the owner’s information manual
provided with this appliance.
TO TURN OFF
GAS TO APPLIANCE
1. Equipped with wall switch: Turn ON/OFF switch
DO NOT operate the appliance with
fixed glass assembly removed, cracked
or broken. Replacement of the fixed
glass assembly should be done by a
licensed or qualified service person.
to OFF.
This appliance needs fresh air for
safe operation and must be installed
so there are provisions for adequate
combustion and ventilation air.
Equipped with remote or wall control: Press
OFF button.
NOT FOR USE
WITH SOLID FUEL
Equipped with thermostat: Set temperature to
lowest setting.
If not installed, operated, and main- For use with natural gas and propane.
tained in accordance with the manufac- A conversion kit, as supplied by the
turer’s instructions, this product could manufacturer, shall be used to convert
expose you to substances in fuel or this appliance to the alternate fuel.
2. Service technician should turn off electric
power to the control when performing service.
fuel combustion which are known to the
State of California to cause cancer, birth
Also Certified for Installation in a
Bedroom or a Bedsitting Room.
593-913G
defects, or other reproductive harm.
For assistance or additional informa-
Keep burner and control compartment
tion, consult a qualified installer, ser-
clean. See installation and operating
vice agency or the gas supplier.
instructions accompanying appliance.
For additional information on operating your
Final inspection by
12
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I. Control Module Operation
MODULE
1. The control module has an ON/OFF/REMOTE selector
switch that must be set. See Figure 2.3.
OFF Position: Appliance will ignore all power inputs and
will not respond to any commands from a wall switch or
remote. The unit should be in the OFF position during
installation, service, battery installation, fuel conversion,
and in the event that the control goes into LOCK-OUT
mode as a result of an error code.
SELECTOR
SWITCH
ON Position: Appliance will ignite and run continuously
in the HI flame setting, with no adjustment in flame
output. This mode of operation is primarily used for
initial installation or power outage operation with battery
backup.
REMOTE Position: Appliance will initiate commands
from an optional wired wall switch and/or the wireless
remote (RC300AU).
FLAME HI/LOW
SWITCH
STATUS
INDICATOR LED
NG/LP GAS-TYPE
SELECTOR SWITCH
Figure 2.3 Control Module
2. If using a wired wall switch with the module in REMOTE
mode, the flame output can be adjusted with the HI/
LO selector switch on the module. See Figure 2.3.
Note that the flame HI/LO selector switch will become
inactive once an optional remote control (RC300AU) is
programmed to the control module. Note that the control
module will always ignite the fireplace on HI and remain
so for the initial 10 seconds of operation. If the HI/LO
is switched to the LO position, the flame output will
automatically drop to the lowest setting after the flame
has been established for 10 sec. After this 10 second
period, the flame can be adjusted from HI to LO with
the switch.
3. The control module has safety feature that automatically
shuts down the fireplace after 9 hours of continuous
operation without receiving a command from the
RC300AU remote.
4. If you intend to use both an optional wired wall switch
and the RC300AU remote control to operate your
fireplace, the wall switch will override any commands
given by the remote.
5. The module has the capability to recognize potential
malfunctions. If these occur, it will fail to ignite and/
or respond to a command to ignite via the wall switch
and/or remote. In this case, the module may have
gone into LOCK-OUT mode. In this state, it will emit
a LED error code. To reset the error code, switch the
selector to OFF, and then back to REMOTE or ON. If
the ignition command again fails, the module will emit
an LED error code, prior to going back into LOCK-OUT
mode. Contact your dealer for service if this occurs.
Note: If the module is in LOCK-OUT mode, resetting the
circuit breaker to the appliance will also reset the module.
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13
J. After Fireplace is Lit
Initial Break-in Procedure
• The fireplace should be run three to four hours
continuously on high.
• Turn the fireplace off and allow it to completely cool.
• Remove fixed glass assembly. See Section 9.B.
• Clean fixed glass assembly. See Section 3.
• Replace the fixed glass assembly and run continuously
on high an additional 12 hours.
This cures the materials used to manufacture the fire-
place.
NOTICE! Open windows for air circulation during fire-
place break-in.
• Some people may be sensitive to smoke and odors.
• Smoke detectors may activate.
K. Frequently Asked Questions
ISSUE
SOLUTIONS
This is a result of gas combustion and temperature variations. As the fireplace warms, this con-
densation will disappear.
Condensation on the glass
This is a result of normal operation and the flames will begin to yellow as the fireplace is allowed
to burn for 20 to 40 minutes.
Blue flames
When first operated, this fireplace may release an odor for the first several hours. This is caused
by the curing of materials from manufacturing. Odor may also be released from finishing materials
and adhesives used near the fireplace. These circumstances may require additional curing related
to the installation environment.
Odor from fireplace
Film on the glass
This is a normal result of the curing process of the paint. Glass should be cleaned within 3 to 4
hours of initial burning. A non-abrasive cleaner such as gas appliance glass cleaner may be neces-
sary. See your dealer.
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to the
sound produced by a furnace or heating duct. This noise does not affect the operation or longevity
of the fireplace.
Metallic noise
This appliance can operated on battery power in the event of a power outage. To access the bat-
Power Outages (battery backup) tery pack, the decorative front, mesh and glass assembly must be removed. Refer to Section 12
for more details.
Wall above appliance feels hot to No action necessary. This appliance ships with a non-combustible material attached. Specifica-
the touch.
tions of the attached non-combustible material are listed in Section 1.E.
14
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Maintenance and Service
3
Doors, Surrounds, Fronts
Any safety screen or guard removed for servicing must be
replaced prior to operating the fireplace.
Frequency: Annually
By: Homeowner
When properly maintained, your fireplace will give you
many years of trouble-free service. We recommend an-
nual service by a qualified service technician.
Tools needed: Protective gloves, stable work surface
• Assess condition of screen and replace as necessary.
A. Maintenance Tasks-Homeowner
• Inspect for scratches, dents or other damage and repair
as necessary.
Installation and repair should be done by a qualified service
technician only. The fireplace should be inspected before
use and at least annually by a professional service person.
• Check that louvers are not blocked.
• Vacuum and dust surfaces.
The following tasks may be performed annually by the
homeowner. If you are uncomfortable performing any of
the listed tasks, please call your dealer for a service ap-
pointment.
Remote Control
Frequency: Seasonally
By: Homeowner
More frequent cleaning may be required due to lint from
carpeting or other factors. Control compartment, burner
and circulating air passageway of the fireplace must be
kept clean.
Tools needed: Replacement batteries and remote con-
trol instructions.
• Locate remote control transmitter and receiver.
• Verify operation of remote. Refer to remote control
operation instructions for proper calibration and setup
procedure.
CAUTION! Risk of Burns! The fireplace should be turned
off and cooled before servicing.
Glass Cleaning
Frequency: Seasonally
By: Homeowner
• Place batteries as needed in remote transmitters and
battery-powered receivers.
• Place remote control out of reach of children.
If not using your fireplace for an extended period of time
(summer months, vacations/trips, etc), to prevent unin-
tended operation:
Tools Needed: Protective gloves, glass cleaner, drop
cloth and a stable work surface.
CAUTION! Handle fixed glass assembly with care.
Glass is breakable.
• Avoid striking, scratching or slamming glass
• Avoid abrasive cleaners
• Remove batteries from remote controls.
• Unplug 6 volt adapter plug on IPI models.
• Remove batteries from battery backup.
• DO NOT clean glass while it is hot
• Prepare a work area large enough to accommodate fixed
glass assembly and door frame by placing a drop cloth
on a flat, stable surface.
Venting
Frequency: Seasonally
By: Homeowner
Note: Fixed glass assembly and gasketing may have res-
idue that can stain carpeting or floor surfaces.
Tools needed: Protective gloves and safety glasses.
• Remove door or decorative front from fireplace and set
aside on work surface.
• Inspect venting and termination cap for blockage or
obstruction such plants, bird nests, leaves, snow, debris,
etc.
• See Section 9.B for instructions to remove fixed glass
assembly.
• Verify termination cap clearance to subsequent construc-
tion (building additions, decks, fences, or sheds). See
Section 6.
• Clean glass with a non-abrasive commercially available
cleaner.
• Inspect for corrosion or separation.
- Light deposits: Use a soft cloth with soap and water
• Verify weather stripping, sealing and flashing remains
intact.
- Heavy deposits: Use commercial fireplace glass
cleaner (consult with your dealer)
• Inspect draft shield to verify it is not damaged or missing.
• Carefully set fixed glass assembly in place on fireplace.
Hold glass in place with one hand and secure glass
latches with the other hand.
• Reinstall door or decorative front.
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15
B. Maintenance Tasks-Qualified Service
Firebox
Technician
Frequency: Annually
By: Qualified Service Technician
To prevent inadvertent burner operation while servicing
this appliance:
Tools needed: Protective gloves, sandpaper, steel wool,
• Unplug DC regulator from junction box.
• Remove batteries from battery pack (if installed).
• Shut off gas supply to the appliance.
cloths, mineral spirits, primer and touch-up paint.
• Inspect for paint condition, warped surfaces, corrosion
or perforation. Sand and repaint as necessary.
• Replace fireplace if firebox has been perforated.
The following tasks must be performed by a qualified ser-
vice technician.
Control Compartment and Firebox Top
Frequency: Annually
Gasket Seal and Glass Assembly Inspection
Frequency: Annually
By: Qualified Service Technician
By: Qualified Service Technician
Tools needed: Protective gloves, vacuum cleaner, dust
cloths
Tools needed: Protective gloves, drop cloth and a stable
work surface.
• Vacuum and wipe out dust, cobwebs, debris or pet hair.
Use caution when cleaning these areas. Screw tips that
have penetrated the sheet metal are sharp and should
be avoided.
• Inspect gasket seal and its condition.
• Inspect fixed glass assembly for scratches and nicks that
can lead to breakage when exposed to heat.
• Remove all foreign objects.
• Confirm there is no damage to glass or glass frame.
Replace as necessary.
• Verify unobstructed air circulation.
• Verify that fixed glass assembly is properly retained and
attachment components are intact and not damaged.
Replace as necessary.
Gas Pressure Information
Frequency: Upon initial installation and gas valve re-
placement or service.
Logs
By: Qualified Service Technician
Frequency: Annually
Tools needed: Protective gloves, manometer, flashlight,
screw driver set.
By: Qualified Service Technician
Tools needed: Protective gloves.
• Gas pressure taps are accessible by removing the deco-
rative front and fixed glass assembly. Refer to section
11.A for information related to the gas valve and gas
pressure settings.
• Inspect for damaged or missing logs. Replace as neces-
sary. Refer to Section 14.E for log placement instructions.
• Verify correct log placement and no flame impingement
causing sooting. Correct as necessary.
16
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Burner Ignition and Operation
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, vacuum cleaner, whisk
broom, flashlight, voltmeter, indexed drill bit set, and a
manometer.
• Verify burner is properly secured and aligned with pilot
or igniter.
Figure 3.2 Ember Placement
• Clean off burner top, inspect for plugged ports, corrosion
or deterioration. Replace burner if necessary.
• Place small pieces of ember material on burner top
around burner ports.
• Replace Glowing embers with new dime-size pieces. DO
NOT block ports or obstruct lighting paths. See Figure 3.2.
Do NOT press embers into burner ports.
Do NOT place embers in the center area shown in Figure
3.2.
• Verify batteries have been removed from battery back-up
IPI systems to prevent premature battery failure or
leaking.
• Check for smooth lighting and ignition carryover to all
ports. Verify that there is no ignition delay.
• Inspect for lifting or other flame problems.
• Verify air shutter setting is correct. See Section 9 for
required air shutter setting. Verify air shutter is clear of
dust and debris.
• Inspect orifice for soot, dirt and corrosion. Verify orifice
size is correct. See Service Parts List for proper orifice
sizing.
• Verify manifold and inlet pressures. Adjust regulator as
required.
• Inspect pilot flame pattern and strength. See Figure 3.1
for proper pilot flame pattern. Clean or replace orifice
spud as necessary.
• Inspect IPI flame sensing rod for soot, corrosion and
deterioration. Polish with fine steel wool or replace as
required.
• Verify that there is not a short in flame sense circuit
by checking continuity between pilot hood and flame
sensing rod. Replace pilot as necessary.
Figure 3.1 IPI Pilot Flame Patterns
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17
Installer Guide
Getting Started
4
A. Typical Appliance System
NOTICE: Illustrations and photos reflect typical installations and are for design purposes only. Illustrations/diagrams are not
drawn to scale. Actual product may vary from pictures in manual
VERTICAL TERMINATION CAP
(SECTION 10.K)
NON-COMBUSTIBLE ROOF FLASHING
MAINTAINS MINIMUM CLEARANCE
AROUND PIPE (SECTION 10.I)
STORM COLLAR
(SECTION 10.J)
VENT PIPE PENETRATES ROOF
PREFERABLY WITHOUT AFFECTING
ROOF RAFTERS (SECTIONS 8 and 10)
ATTIC INSULATION SHIELD (NOT
VENT PIPE (SECTIONS 7 & 8)
SHOWN) MUST BE USED HERE TO
KEEP INSULATION AWAY FROM
VENT PIPE IF ATTIC IS INSULATED
(SECTION 8.D)
CEILING FIRESTOP
ON FLOOR OF ATTIC
(SECTION 8.C)
FRAMING/HEADER
(SECTION 5.C)
FRAMING HEADED OFF
IN CEILING JOISTS
(SECTION 8.C)
OPTIONAL
WALL SWITCH
SECTION 12.C.
MANTEL AND
MANTEL LEG
(SECTION 5.D)
SURROUND
HEARTH EXTENSION
GAS LINE
(SECTION 11)
Figure 4.1 Typical System
18
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B. Design and Installation Considerations
D. Inspect Appliance and Components
Heat & Glo direct vent gas appliances are designed to op-
erate with all combustion air siphoned from outside of the
building and all exhaust gases expelled to the outside of
the building. No additional outside air source is required.
• Carefully remove the appliance and components from
the packaging.
• The vent system components and decorative doors and
fronts may be shipped in separate packages.
Installation MUST comply with local, regional, state and
national codes and regulations. Consult insurance carrier,
local building inspector, fire officials or authorities having
jurisdiction over restrictions, installation inspection and
permits.
• If packaged separately, the log set and appliance grate
must be installed.
• Report to your dealer any parts damaged in shipment,
particularly the condition of the glass.
• Read all of the instructions before starting the instal-
lation. Follow these instructions carefully during the
installation to ensure maximum safety and benefit.
Before installing, determine the following:
• Where the appliance is to be installed.
• The vent system configuration to be used.
• Gas supply piping requirements.
• Electrical wiring requirements.
WARNING! Risk of Fire or Explosion! Damaged parts
could impair safe operation. DO NOT install damaged, in-
complete or substitute components. Keep appliance dry.
• Framing and finishing details.
Hearth & Home Technologies disclaims any responsibility for,
and the warranty will be voided by, the following actions:
• Whether optional accessories—devices such as a fan,
wall switch, or remote control—are desired.
• Installation and use of any damaged appliance or vent
system component.
Improper installation, adjustment, alteration, service or
maintenance can cause injury or property damage. For
assistance or additional information, consult a qualified
service technician, service agency or your dealer.
• Modification of the appliance or vent system.
• Installation other than as instructed by Hearth & Home
Technologies.
• Improper positioning of the gas logs or the glass door.
• Installation and/or use of any component part not approved
by Hearth & Home Technologies.
C. Tools and Supplies Needed
Before beginning the installation be sure that the following
tools and building supplies are available.
Any such action may cause a fire hazard.
Tape measure
Framing material
WARNING! Risk of Fire, Explosion or Electric Shock!
DO NOT use this appliance if any part has been under
water. Call a qualified service technician to inspect the
appliance and to replace any part of the control system
and/or gas control which has been under water.
Pliers
Hammer
Non-corrosive leak check solution-
Phillips screwdriver
Gloves
Framing square
Voltmeter
Plumb line
Level
Electric drill and bits - 1/4 in. (6 mm)
Safety glasses
Reciprocating saw
Manometer
Flat blade screwdriver
Caulking material (149 ºC (300 ºF) minimum continuous
exposure rating)
1/2 - 3/4 in. (13 - 19 mm) length, #6 or #8 Self-drilling
screws
One 1/4 in (6 mm). female connection (for optional fan).
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19
Framing and Clearances
5
NOTICE: Illustrations reflect typical installations and are
FOR DESIGN PURPOSES ONLY. Illustrations/diagrams
are not drawn to scale. Actual installation may vary due to
individual design preference.
A. Selecting Appliance Location
When selecting a location for the appliance it is important to
consider the required clearances to walls (see Figure 5.1).
WARNING! Risk of Fire or Burns! Provide adequate
clearance around air openings and for service access.
Due to high temperatures, the appliance should be locat-
ed out of traffic and away from furniture and draperies.
NOTE: For actual appliance dimensions refer to Sec-
tion 16.
A
13 mm
B
A
ALCOVE
INSTALLATION
B
C
TOP VENT,
ONE 90º ELBOW
D
MINIMUM
A
B
C
47
D
Inches
33
29
35
Millimeters
841
740
1187
892
In addition to these framing dimensions, also reference the following sections:
• Clearances and Mantel Projections (Sections 5.D and 13.B).
• Flue Clearances and Framing (Section 6).
Figure 5.1 Appliance Locations
20
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To further prevent drafts, the wall shield and ceiling fire-
stops should be caulked with caulk with a minimum of
300ºF continuous exposure rating to seal gaps. Gas line
holes and other openings should be caulked withcaulk
with a minimum of 300ºF continuous exposure rating or
stuffed with unfaced insulation. If the appliance is being
installed on a cement surface, a layer of plywood may be
placed underneath to prevent conducting cold up into the
room.
B. Constructing the Appliance Chase
A chase is a vertical box-like structure built to enclose the
gas appliance and/or its vent system. In cooler climates
the vent should be enclosed inside the chase.
NOTICE: Treatment of ceiling firestops and wall shield
firestops and construction of the chase may vary with the
type of building. These instructions are not substitutes
for the requirements of local building codes. Therefore,
you MUST check local building codes to determine the
requirements to these steps.
C. Clearances
NOTICE: Install appliance on hard metal or wood surfaces
extending full width and depth. DO NOT install directly
on carpeting, vinyl, tile or any combustible material other
than wood.
Chases should be constructed in the manner of all out-
side walls of the home to prevent cold air drafting prob-
lems. The chase should not break the outside building
envelope in any manner.
WARNING! Risk of Fire! Maintain specified air space
clearances to appliance and vent pipe:
Walls, ceiling, base plate and cantilever floor of the chase
should be insulated. Vapor and air infiltration barriers
should be installed in the chase as per regional codes for
the rest of the home. Additionally, in regions where cold
air infiltration may be an issue, the inside surfaces may be
sheetrocked and taped for maximum air tightness.
• Insulation and other materials must be secured to prevent
accidental contact.
• The chase must be properly blocked to prevent blown
insulation or other combustibles from entering and
making contact with fireplace or chimney.
NOTICE: Measure fireplace dimensions and verify
framing methods and wall covering details, before framing
construction begins.
• Failure to maintain airspace may cause overheating and
a fire.
A
F
G
B
I
C
K
H
D
J
E
CLEARANCES TO COMBUSTIBLES:
A
B
C
D
E
F
G
H
I
J
K
Rough
Rough Rough
Rough Minimum
Clearance Non-Combustible Combustible Behind
Sides of Front of
Opening Opening Opening Opening Platform
(Flue Pipe) (Height) (Depth) (Width)
to Ceiling
Floor
Flooring
Appliance Appliance Appliance
Height
In.
8-1/2
219
44
11-1/2 29-1/2
292 752
3
28
0
0
0
0
1/2
1/2
36
mm
1118
76
711
13
13
914
Figure 5.2 Clearances to Combustibles
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21
D. Mantel and Wall Projections
WARNING! Risk of Fire! Comply with all minimum clear-
ances as specified. Framing or finishing material closer than
the minimums listed must be constructed entirely of non-
combustible materials (i.e., steel studs, concrete board, etc).
Combustible Mantels
No mantels are allowed when using Studio-CE fronts.
Note: All dimensions are shown in millimeters
305
279
254
229
203
381
356
178
330
305
152
127
279
102
152
407
76
254
229
51
26
203
178
127
OPENING OF FIREPLACE
Figure 5.3 Minimum vertical and maximum horizontal
dimensions of combustibles above appliance
when using the DF-SOHOCE-BK dress guard.
22
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Termination Locations
6
A. Vent Termination Minimum Clearances
A
B
6 in. mm (min.) up to 20 in.
(152 mm (min.) up to 508 mm)
18 in. minimum
(457 mm minimum)
WARNING
20 in. minimum
(508 mm minimum)
0 in. minimum
(0 mm minimum)
Fire Risk.
Maintain vent clearance to combustibles as
specified.
• DO NOT pack air space with insulation or other
materials.
Gas, Wood or Fuel Oil
Termination Cap
Failure to keep insulation or other materials away
from vent pipe may cause overheating and fire.
B
A*
Gas
Termination
Cap **
HORIZONTAL
OVERHANG
20 in.
(510 mm) MIN.
24 in.
(610 mm) MIN.
VERTICAL
WALL
LOWEST
DISCHARGE
OPENING
*
If using decorative cap cover(s), this distance may need to be
increased. Refer to the installation instructions supplied with the
decorative cap cover.
TERMINATION
CAP
In a staggered installation with both gas and wood or fuel oil terminations,
the wood or fuel oil termination cap must be higher than the gas
termination cap.
**
X
12 in.
(305 mm)
ROOF PITCH
IS X/ 12 in. (305 mm)
Figure 6.2 Staggered Termination Caps
H (MIN.) - MINIMUM HEIGHT FROM ROOF
TO LOWEST DISCHARGE OPENING
Angle
H (Min.) mm
0°-26.6°
..........................................................500*
26.6°-30.3° ..........................................................500*
30.3°-33.7° ..........................................................500*
33.7°-36.9° ..........................................................610*
36.9°-39.8° ..........................................................760
39.8°-42.5° ..........................................................990
42.5°-45.0° ........................................................1220
45.0°-49.4° ........................................................1520
49.4°-53.1° ........................................................1830
53.1°-56.3° ........................................................2130
56.3°-59.0° ........................................................2290
59.0°-60.3° ........................................................2440
*910 mm minimum in snow regions
Figure 6.1 Minimum Height From Roof To Lowest Discharge
Opening
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23
a
T
h
h
j
c
e
e
j
j
d
See note 3
openable
window
h
P
door
n
g
M
T
k
f
d
I
c
b
g
T
k
See note 2
T = Flue terminal
I = Mechanical air inlet
M = Gas meter
P = Electricity meter or fuse box
Shading indicates prohibited
areas for flue terminals
a
-
Below eaves, balconies or other projections:
MIN. CLEARANCE - in. (mm)
Appliances up to 50 MJ/h input.................................................................................... 12 (300)
Appliances over 50 MJ/h input...............................................................................20-1/2 (500)
From the ground or above a balcony............................................................................... 12 (300)
From a return wall or external corner.........................................................................20-1/2 (500)
From a gas meter (M)...................................................................................................... 39 (1000)
From an electricity meter or fuse box (P)...................................................................20-1/2 (500)
From a drain or soil pipe.................................................................................................... 6 (150)
Horizontally from any building structure (unless appliance approved
b
c
d
e
f
-
-
-
-
-
-
g
for closer installation) or obstruction facing a terminal...............................................20-1/2 (500)
From any other flue terminal, cowl, or combustion air intake ....................................20-1/2 (500)
Horizontally from an openable window, door, non-mechanical air
h
j
-
-
inlet, or any other opening into a building, with the exception of
sub-floor ventilation:
Appliances up to 150 MJ/h input............................................................................20-1/2 (500)
Appliances over 150 MJ/h input................................................................................... 60 (1500)
From a mechanical air inlet, including a spa blower....................................................... 60 (1500)
Vertically below an openable window, non-mechanical air
k
n
-
-
inlet or any other opening into a building, with the exception of ...................................... See table
sub-floor ventilation................................................................................................................ below
CLEARANCE
Space Heaters
Up to 50 MJ/h input
6 in. (150 mm)
All other appliances
Over 50 MJ/h input and
Up to 150 MJ/h input
Up to 50 MJ/h input
20 in. (500 mm)
Over 50 MJ/h input
59 in. (1500 mm)
39 in. (1000 mm)
NOTES: 1. All distances are measured vertically or horizontally along the wall to a point
in line with the nearest part of the terminal.
2. Prohibited area below electricity meter or fuse box extends to ground level.
3. See clause 5.13.6.6 for restrictions on a flue terminal under a roofed area.
4. See Appendix J, Figure J1(a) and J2(a) for clearances required from a flue
terminal to a LP Gas cylinder. A flue terminal is considered to be a source of ignition.
MINIMUM CLEARANCES REQUIRED FOR BALANCED FLUE TERMINALS
OR THE FLUE TERMINALS OF OUTDOOR APPLIANCES
Figure 6.3 Minimum Clearances for Termination
24
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Vent Information and Diagrams
7
A. Approved Pipe
D. Measuring Standards
This appliance is approved for use with Hearth & Home
Technologies SLP venting systems. Refer to Section
16.C for vent component information.
Vertical and horizontal measurements listed in the vent
diagrams were made using the following standards.
• Pipe measurements are shown using the effective length
of pipe (see Figure 7.2).
DO NOT mix pipe, fittings or joining methods from differ-
ent manufacturers.
• Measurements are made from the appliance outer wrap,
not from the standoffs.
The pipe is tested to be run inside an enclosed wall.
There is no requirement for inspection openings at each
joint within the wall.
• Horizontal terminations are measured to the outside
mounting surface (flange of termination cap).
WARNING! Risk of Fire or Asphyxiation. This appli-
ance requires a separate vent. DO NOT vent to a pipe
serving a separate solid fuel burning appliance.
• Vertical terminations are measured to bottom of
termination cap.
• Horizontal pipe installed level with no rise.
B. Vent Table Key
The abbreviations listed in this vent table key are used in
the vent diagrams.
Effective Height/Length
Pipe
SLP4
inches
4
mm
102
Symbol
Description
SLP6
6
152
Effective
Height/
Length
First section (closest to appliance) of vertical length
V1
SLP12
SLP24
SLP36
SLP48
SLP6A
SLP12A
12
305
24
610
Second section of vertical length
V2
H1
H2
36
914
48
1219
51 - 152
First section (closest to appliance) of horizontal length
Subsequent sections of horizontal length
2 - 6
2 - 12 51 - 305
C. Use of Elbows
Figure 7.2 SLP Pipe Effective Length
Diagonal runs have both vertical and horizontal vent as-
pects when calculating the effects. Use the rise for the
vertical aspect and the run for the horizontal aspect (see
Figure 7.1).
E. Flue Diagrams
General Rules:
• When penetrating a combustible wall, a wall shield
firestop must be installed.
Two 45º elbows may be used in place of one 90º elbow.
On 45º runs, 1 ft. (305 mm) of diagonal is equal to 8-1/2
in. (216 mm) horizontal run and 8-1/2 in. (216 mm) vertical
run. A length of straight pipe is allowed between two 45º
elbows (see Figure 7.1).
• When penetrating a combustible ceiling, a ceiling firestop
must be installed.
• Horizontal runs of vent do not require vertical rise;
horizontal runs may be level.
Vertical
8-1/2 in.
(216 mm)
Horizontal
Figure 7.1
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25
Top Vent - Horizontal Termination
V1 Minimum
H1 Maximum
One Elbow
Elbow only
2 ft.
610 mm
762 mm
1.68 m
2.74 m
3,66 m
4.57 m
Note: A 6 in. (152 mm) section of straight flue must be at-
tached to the fireplace before a 90° elbow.
1 ft.
305 mm
610 mm
914 mm
1.22 m
2-1/2 ft.
5-1/2 ft.
9 ft.
2 ft.
3 ft.
4 ft.
5 ft.
12 ft.
1.52 m
15 ft.
V1 + H1 Maximum = 38 ft. (11.58 m)
H1 Maximum = 15 ft. (4.57 m)
H1
V1
Figure 7.3
V1 Minimum
H1 + H2 Maximum
Two Elbows
Elbow only
Not Allowed
1 ft.
305 mm
610 mm
914 mm
122 mm
152 mm
2 ft.
5 ft.
610 mm
1.52 m
2.44 m
3.35 m
4.27 m
2 ft.
3 ft.
4 ft.
5 ft.
Note: A 6 in. (152 mm) section of straight flue must be
attached to the fireplace before a 90° elbow.
8 ft.
11 ft.
14 ft.
V1 + H1 + H2 Maximum = 38 ft. (11.58 m)
H1 + H2 Maximum = 14 ft. (4.27 m)
H2
H1
V1
INSTALLED
HORIZONTALLY
Figure 7.4
26
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Top Vent - Horizontal Termination - (continued)
Three Elbows
Note:A6 in. (152 mm) section of straight flue must be
attached to the fireplace before a 90° elbow.
USE SLP SERIES COMPONENTS ONLY
V1 Minimum
152 mm
H1 Maximum
305 mm
V2 Minimum
305 mm
H2 Maximum
305 mm
6 in.
1 ft.
2 ft.
3 ft.
4 ft.
5 ft.
1 ft.
2 ft.
2 ft.
3 ft.
4 ft.
6 ft.
1 ft.
2 ft.
3 ft.
4 ft.
5 ft.
6 ft.
1 ft.
2 ft.
4 ft.
6 ft.
8 ft.
12 ft.
305 mm
610 mm
914 mm
1.22 m
610 mm
610 mm
914 mm
1,22 m
610 mm
914 mm
1,22 m
1,52 m
1,83 m
610 mm
1.22 m
1.83 m
2.44 m*
3.66 m
1.52 m
1,83 m
*H1 = 6 ft. (1.83 m) Maximum *H1 + H2 = 12 ft. (3.66 m) Maximum
V1 + V2 = 32 ft. (9.75 m) Maximum V1 + V2 + H1 + H2 = 36 ft. (10.97 m) Maximum
H2
V2
V1
H1
Figure 7.5
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27
Top Vent - Vertical Termination
Straight Up Vertical Flue System
Figure 7.6 shows straight up vertical flue system approved
for use on this model.
MODEL
FLUE TERMINATION APPROVALS
SLP-TVHW
SOHO-N-AUB
If the fireplace installation requires a vertical
flue exceeding 14-3/4 ft (4.5 m) above the unit
with no horizontal flue or elbows a vertical flue
restrictor must be installed (see Figure 7.7).
This model is approved to use SLP Series flue pipe com-
ponents. A SLP-TVHW vertical Termination Cap must be
used to terminate flue systems in a vertical position.
Approved flue system components are labeled for identifi-
cation. NO OTHER FLUE SYSTEMS OR COMPONENTS
MAY BE USED. Detailed installation instructions are in-
cluded with each flue termination kit and should be used
in conjunction with this manual.
CAP
V
MAX. RUN
WARNING! Risk of Fire! This gas appliance and flue
assembly must be flued directly to the outside and must
never be attached to a chimney serving a separate solid
fuel burning appliance. Each gas appliance must use a
separate flue system-common flue systems are prohibited.
38 FT.
(11.58 m)
V1
WARNING! Risk of Fire! DO NOT apply combustible
materials beyond the minimum clearances. Comply with
all minimum clearances to combustibles as specified in
this manual. Overlapping material could ignite and will in-
terfere with proper operation of doors and louvers.
• Horizontal sections 3 inches (76.2 mm) from the top of
the pipe.
• Horizontal sections 2-1/2 inches (63.5 mm) at wall
shield firestops.
• Horizontal sections 1 inches (25.4 mm) from sides and
bottom of the pipe.
• Vertical sections 1 inches (25.4 mm) on all sides of
pipe.
Failure to keep insulation or other material away from vent
pipe may cause over heating and fire.
For alternative installations, other than depicted, contact
your dealer for further information.
Figure 7.6
28
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Top Vent - Vertical Termination - (continued)
No Elbow
V1 = 38 ft. Max. (11.58 m)
V1 = 3 ft. Min. (914 mm)
Note: The vertical termination baffle should be used for runs of 10 ft.
(3.05 m) or greater.
The vertical restrictor has a break away portion that creates a larger hole. If
venting 10-18 ft. (3.05 m - 5.49 m), the break away portion MUST be removed
and the larger hole must be used. If venting over 18 ft. (5.49 m), the break away
portion should be left in place and the small hole should be used.
V1
VERTICAL TERMINATION BAFFLE
Figure 7.7
BREAK AWAY PORTION
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. F • 5/12
29
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FLUE TERMINATION APPROVALS
SLP-TRAP2 HORIZONTAL TERMINATION CAP
SLP-TVHW VERTICAL TERMINATION CAP
DVP-FBHT HORIZONTAL TERMINATION CAP
MODEL
SOHO-N-AUB
sembly must flue directly to the outside and must never
be attached to a chimney serving a separate solid fuel
burning appliance. Each gas appliance must use a sepa-
rate flue system-common flue systems are prohibited.
Flue System Approvals And Installations
These models have flue starting collars on both the top
and the back of the unit. Depending upon the installation,
decide which ONE set of starting collars will be used to at-
tach the flue system. The starting collar sealing cap must
remain on the starting collar NOT used.
WARNING! Risk of Fire! DO NOT apply combustible
materials beyond the minimum clearances. Comply with
all minimum clearances to combustibles as specified in
this manual. Overlapping material could ignite and will in-
terfere with proper operation of doors and louvers.
These models use SLP series direct flue components.
Approved flue system components are labeled for identi-
fication. NO OTHER FLUEING SYSTEMS OR COMPO-
NENTS MAY BE USED. Detailed installation instructions
are included with each flue termination kit and should be
used in conjunction with this manual. Figure 7.8 shows
flue system components and terminations.
• Horizontal sections 3 in. (76 mm) from the top of the
pipe.
• Horizontal sections 2-1/2 in. (64 mm) at wall shield
firestops.
• Horizontal sections 1 in. (25 mm) from sides and bottom
of the pipe.
Identifying Flue Components
The flue systems installed on this gas fireplace may include
one, two, or three 90°elbow assemblies. The relationships
of vertical rise to horizontal run in flue configurations using
90° elbows MUST BE strictly adhered to. The rise to run
relationships are shown in the flueing drawings and tables
on the next few pages.
• Vertical sections 1 in. (25 mm) on all sides of pipe.
Failure to keep insulation or other material away from
vent pipe may cause over heating and fire.
For alternative installations, other than depicted, contact
your dealer for further information.
WARNING! Risk of Fire! This gas appliance and flue as-
VERTICAL
TERMINATION
STORM COLLAR
ROOF FLASHING
HORIZONTAL
TERMINATION
HORIZONTAL PIPE
SUPPORT
PIPE LENGTH
WALL FIRESTOP
90 DEGREE
ELBOW
WALL BRACKET
CEILING
FIRESTOP
Flue system termination kits
SLP SERIES
SLP-TRAP2
SLP-TVHW
DVP-FBHT
Figure 7.8 Flue Components and Terminations
30
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Top Vent - Vertical Termination - (continued)
No Elbow
V1 = 38 ft. (11.58 m) Maximum
V1
Figure 7.9
V1 Minimum
Elbow only
H1 Maximum
Two Elbows
1-1/2 ft.
457 mm
914 mm
1.22 m
1.83 m
2.44 m
4.57 m
1 ft.
305 mm
610 mm
914 mm
1.22 m
3 ft.
4 ft.
2 ft.
3 ft.
4 ft.
6 ft.
6 ft.
8 ft.
1.83 m
15 ft.
V1 + V2+ H1 Maximum = 38 ft. (11.58 m)
H1 + H2 Maximum = 15 ft. (4.57 m)
V2
V1
H1
Figure 7.10
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31
Top Vent - Vertical Termination - (continued)
Three Elbows
V1 Minimum
H1 + H2 Maximum
1 ft.
305 mm
610 mm
914 mm
1.22 m
2 ft.
3 ft.
610 mm
914 mm
1.52 m
2.13 m
4.27 m
2 ft.
3 ft.
4 ft.
5 ft.
5 ft.
7 ft.
1.52 m
14 ft.
V1 + V2+ H1+ H2 Maximum = 38 ft. (11.58 m)
H1 + H2 Maximum = 14 ft. (4.27 m)
V2
H1
H2
V1
INSTALLED
HORIZONTALLY
Figure 7.11
32
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Vent Clearances and Framing
8
A. Pipe Clearances to Combustibles
B. Wall Penetration Framing
WARNING! Risk of Fire! Maintain air space clearance to
vent. DO NOT pack insulation or other combustibles:
Combustible Wall Penetration
Whenever a combustible wall is penetrated, you must
frame a hole for the wall shield firestop(s). The wall shield
firestop maintains minimum clearances and prevents cold
air infiltration.
• Between ceiling firestops
• Between wall shield firestops
• Around vent system
Failure to keep insulation or other material away from
vent pipe may cause over heating and fire.
• The opening must be framed on all four sides using the
same size framing materials as those used in the wall
construction.
Note: Heat shields MUST overlap by a minimum of 1-1/2 in. (38 mm).
• SLP heat shield - designed to be used on a wall 4-3/8 in. (111 mm) to 7-1/2 in. (194 mm) thick.
• SLP pipe - A wall shield firestop must be placed on each
side of an interior wall. A minimum 1-1/2 inch (38 mm)
overlap of attached heat shields must be maintained.
• If wall thickness is less than 4-3/8 in. (111 mm) the existing heat shields must be field trimmed.
If wall thickness is greater than 7-1/2 in. (194 mm) a DVP-HSM-B will be required.
• See Section 10.G for information for regarding the in-
stallation of a horizontal termination cap.
Heat
Shield
2-1/2 in. (64 mm)
top clearance
Heat
3 in. (76 mm)
top clearance
Non-Combustible Wall Penetration
Shield
If the hole being penetrated is surrounded by noncom-
bustible materials such as concrete, a hole with diameter
one inch greater than the pipe is acceptable.
1 in. (25 mm)
clearance around
vertical sections
1 in.
(25 mm)
bottom
Whenever a non-combustible wall is penetrated, the wall
shield firestop is only required on one side and no heat
shield is necessary.
1/2 in. (13 mm)
clearance
bottom & sides
clearance
Wall
Shield
Firestop
WALL
Figure 8.1 Horizontal Venting Clearances To Combustible
Materials
10 in.
(254 mm)
B
10 in.
(254 mm)
A
A*
B
38 in (971 mm)
37-1/4 in. (946 mm)
* Shows center of flue framing hole. The center of the hole is 1 in. (25
mm) above the center of the horizontal flue pipe.
Figure 8.2 Wall Penetration
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33
C. Install the Ceiling Firestop
A ceiling firestop MUST be used between
floors and attics.
• SLP pipe only - Frame opening 9 in. x 9
in. (229 mm x 229 mm) whenever the vent
penetrates a ceiling/floor (see Figure 8.3).
ATTIC ABOVE
• Frame the area with the same sized lumber
as used in ceiling/floor joist.
• The ceiling firestop may be installed above or
below the ceiling joists when installed with a
attic insulation shield. It must be under joists
between floors that are not insulated. Refer
to Figure 8.4.
A
• Secure with three fasteners on each side.
WARNING! Risk of Fire! DO NOT pack insu-
lation around the vent. Insulation must be kept
back from the pipe to prevent overheating.
A
A
PIPE
SLP
9 in. (229 mm)
Figure 8.3 Installing Ceiling Firestop
INSTALL ATTIC INSULATION SHIELDS
BEFORE OR AFTER INSTALLATION OF VENT SYSTEM
3 FASTENERS
PER SIDE
CEILING FIRESTOP
CEILING FIRESTOP
INSTALLED BELOW CEILING
INSTALLED ABOVE CEILING
Figure 8.4 Installing the Attic Shield
34
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D. Install Attic Insulation Shield
BEND ALL TABS INWARD 90°
TO MAINTAIN CLEARANCE
AND PREVENT INSULATION
FROM FALLING INSIDE
WARNING! Fire Risk. DO NOT allow loose materials or
insulation to touch vent. Hearth & Home Technologies
Inc. requires the use of an attic shield.
An attic shield constructed of 26 gauge minimum metal that
extends at least 2 in. (51 mm) above insulation is required.
Attic shields must meet specified clearance and be se-
cured in place.
BEND 3 TABS
OUTWARD TO
FASTEN TO CEILING
FIRESTOP-BEND
REMAINING TABS
INWARD 90 DEGREES
TO MAINTAIN
Flat Ceiling Installation
• Remove one shield from box.
NOTICE: Cut previously installed batt insulation to make
room for the attic insulation shield.
CLEARANCE
INSERT 3
SCREWS
• Wrap shield around pipe if pipe is already installed in
area to be insulated.
• Match the three holes in each side and fasten with three
screws to form a tube.
• Bend three tabs on the bottom of the shield outward to
allow attachment to the ceiling firestop.
• Bend the remaining bottom tabs inward 90º to maintain
the air space between the pipe and the shield. Set the
shield on the ceiling firestop and attach to the firestop.
Figure 8.5 Attic Insulation Shield
• Bend all tabs inward 90º around the top of the shield.
These tabs must be used to prevent blown insulation
from getting between the shield and vent pipe, and to
maintain air space clearance.
Vaulted Ceiling Installation
• Remove one shield from box.
NOTICE: Cut previously installed batt insulation to make
room for the attic insulation shield.
• Cut the attic insulation shield (if application is for vaulted
ceiling) to fit your ceiling pitch. Snip cut edge to recreate
1 in. (25 mm) bend tabs all the way around the bottom.
• Wrap shield around pipe if pipe is already installed in
area to be insulated.
• Match the three holes in each side and fasten with three
screws to form a tube.
• Bend three tabs on the bottom of the shield outward to
allow attachment to the ceiling firestop.
• Bend the remaining bottom tabs inward 90º to maintain
the air space between the pipe and the shield. Set the
shield on the ceiling firestop and attach to the firestop.
• Bend all tabs inward 90º around the top of the shield.
These tabs must be used to prevent blown insulation
from getting between the shield and vent pipe, and to
maintain air space clearance.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. F • 5/12
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35
Appliance Preparation
9
A. Securing and Leveling the Appliance
WARNING! Risk of Fire! Prevent contact with:
• Sagging or loose insulation
• Insulation backing or plastic
• Framing and other combustible materials
Block openings into the chase to prevent entry of blown-
in insulation. Make sure insulation and other materials
are secured.
DO NOT notch the framing around the appliance
standoffs.
Failure to maintain air space clearance may cause
overheating and fire.
The diagram shows how to properly position and secure
the appliance (see Figure 9.1). Nailing tabs are provided
to secure the appliance to the framing members.
• Bend out nailing tabs on each side.
• Place the appliance into position.
• Keep nailing tabs flush with the framing.
• Level the appliance from side to side and front to back.
44 in.
(1118 mm)
• Shim the appliance as necessary. It is acceptable to use
wood shims underneath the appliance.
• Secure the appliance to the framing by using nails or
screws through the nailing tabs.
• Secure the appliance to the floor by inserting two screws
through the pilot holes at the bottom of the appliance.
NAILING TABS
Figure 9.1 Proper Positioning, Leveling and
Securing of a Appliance
36
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B. Covers Removal For Servicing
Control Compartment Access Door
BURNER RETAINING SCREWS
PILOT BRACKET
RETAINING SCREWS
• Lift the lower door up and out to access the gas controls.
Trim Door and Glass Door
LOWER PILOT
BRACKET SCREWS
• Lift the front trim door up and out away from the appliance
side surrounds. Replace the door when servicing is
complete.
• Noting carefully how the brackets fit on the glass, release
the two spring latches at the top and two at the bottom
of the glass door. Carefully lift the glass up and out away
from the appliance. See Figure 9.2.
Fixed Glass Assembly
Figure 9.3
WARNING! Risk of Asphyxiation! Handle fixed glass
assembly with care. Inspect the gasket to ensure it is
undamaged and inspect the glass for cracks, chips or
scratches.
NOTICE: All screws which were removed must be replaced.
Pilot Assembly/Ignition System
• Remove the log set and burner assembly.
• DO NOT strike, slam or scratch glass.
• Disconnect the gas supply tube from the outlet side of
valve.
• DO NOT operate fireplace with glass removed, cracked,
broken or scratched.
• Disconnect the orange ignitor wire (I) and white sensor
wire (S) from module.
• Replace as a complete assembly.
Removing Fixed Glass Assembly
• Unscrew the pilot assembly bracket and remove, the
pilot assembly along with silicone sealant grommet.
• Pull the two bottom glass assembly latches off of the tabs
on the glass assembly. Tip bottom of glass assembly out
to remove from the appliance (see Figure 9.2).
D. Parts Replacement
Fan
Replacing Fixed Glass Assembly
• Unplug the fan from theAUX300CE and slide the fan out
the front of the lower controls compartment.
• Replace the glass door by sliding top tabs on the glass
assembly under the glass clips. Position the glass down
onto the bottom glass clips making sure that the glass
clears the glass clip posts. Latch bottom glass clips once
glass door has been properly placed on appliance.
• Fan can be operated at 3 speed levels using RC300AU
remote and AUX300CE. Refer to RC300AU section.
• The fan will automatically turn on after 3 minutes and will
stop 12 minutes after unit has been turned off.
Glass Panel
GLASS
ASSEMBLY
• To replace the glass door, place the bottom edge into
the lower holders, push glass against unit and secure
the two spring latches at the top and bottom.
GLASS
CLIP POST
E. Adjustments And Replacement Parts
GLASS
ASSEMBLY TAB
Adjustments and replacement parts for this appliance
should only be done by a qualified service person. A wir-
ing diagram for the appliance is shown in Section 12. A
service parts list is shown in Section 16 of this manual.
F. Install Trim and/or Surround
• Install optional trim kits and/or surrounds using the
instructions included with the accessory.
LATCHES
(BOTH BOTTOM
AND TOP)
Figure 9.2 Fixed Glass Assembly
• Use non-combustible materials to cover the gap between
the sheet rock and the appliance (when applicable to the
model).
C. Components Removal For Service
• Carefully lift up and remove the logs.
• Remove the base pan.
G. Air Shutter Setting
Natural Gas Propane
Butane
N/A
• Unscrew the brackets at both ends of the burner and the
top two screws locating the pilot bracket (see Figure 9.3).
Slide the burner away from the burner orifice.
7/16 in
N/A
SOHO-N-AUB
(1.1 mm)
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37
Installing Vent Pipe (SLP Pipe)
10
A. Assemble Vent Sections
To attach the first vent component to the starting collars
of the appliance:
• Lock the vent components into place by sliding the pipe
section onto the collar.
• Align the seam of the pipe and seam of collar to allow
engagement. Rotate the vent component to lock into
place. Use this procedure for all vent components. See
Figure 10.1.
Note: Align seams to engage pipe,
then rotate counterclockwise to lock
• Slide the gasket over the first vent section and place it
flush to the appliance. This will prevent cold air infiltration.
Caulk with a minimum of 149 ºC (300 ºF) continuous
exposure rating may be used to hold the part in place.
Figure 10.1 Adding Venting Components
• Continue adding vent components, locking each
succeeding component into place.
• Ensure that each succeeding vent component is securely
fitted and locked into the preceding component.
Commercial, Multi-family (Multi-level exceeding two sto-
ries), or High-RiseApplications
For Installation into a commercial, multi-family (multi-level
exceeding two stories) or high-rise applications: All outer
pipe joints must be sealed with silicone with a minimum of
149 ºC (300 ºF) continuous exposure rating , including the
slip section that connects directly to the horizontal termi-
nation cap.
• Apply a bead of silicone sealant inside the female outer
pipe joint prior to joining sections. See Figure 10.2
Figure 10.2 High Temperature Silicone Sealant
• Only outer pipes need to be sealed. All unit collar, pipe,
slip section, elbow and cap outer flues shall be sealed
in this manner, unless otherwise stated.
WARNING! Risk of Fire or Explosion! DO NOT break
silicone seals on slip sections. Use care when removing
termination cap from slip pipe. If slip section seals are bro-
ken during removal of the termination cap, vent may leak.
38
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B. Assemble Slip Sections
C. Secure the Vent Sections
• Slide the inner flue of the slip section into the inner flue
of the pipe section and the outer flue of the slip section
over the outer flue of the pipe section. See Figure 10.3.
• Vertical runs of SLP pipe must be supported every 8 ft.
(2.44 m).
• Horizontal sections must be supported every 5 ft (1.52
m).
• Slide together to the desired length.
• Vent supports or plumbers strap (spaced 120º apart)
may be used to support vent sections. See Figures 10.5
and 10.6.
• Wall shield firestops may be used to provide horizontal
support vent sections.
• Ceiling firestops have tabs that may be used to provide
vertical support.
WARNING! Risk of Fire, Explosion or Asphyxiation!
Improper support may allow vent to sag and separate.
Use vent run supports and connect vent sections per in-
stallation instructions. DO NOT allow vent to sag below
connection point to appliance.
Pilot hole
Figure 10.3 Slip Section Pilot Holes
• Maintain a 38 mm overlap between the slip section and
the pipe section.
• Secure the pipe and slip section with two screws no
longer than 13 mm, using the pilot holes in the slip sec-
tion. See Figure 10.4.
Figure 10.5 Securing Vertical Pipe Sections
Figure 10.4 Screws into Slip Section
• Continue adding pipe as necessary following instructions
in “Assembling Pipe Sections 10.B.”
NOTICE: If slip section is too long, the inner and outer
flues of the slip section can be cut to the desired length.
NOTICE: When installing a vent system with an HRC
termination cap, all pipe system joints shall be sealed
using a silicone sealant with a minimum of 149 ºC (300 ºF)
continuous exposure rating.
Figure 10.6 Securing Horizontal Pipe Sections
• Apply a bead of silicone sealant inside the female outer
pipe joint prior to joining sections.
• Only outer pipes are sealed, sealing the inner flue is not
required.
• All unit collar, pipe, slip section, elbow and cap outer
flues shall be sealed.
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39
E. Install Support Brackets
D. Disassemble Vent Sections
For Horizontal Runs - The flue system must be supported
every 5 ft. (1.52 m) of horizontal run by a horizontal pipe
support. To install support brackets for horizontal runs:
• Rotate either section (see Figure 10.7) so the seams on
both pipe sections are aligned as shown in Figure 10.8.
• Pull carefully to separate the pieces of pipe.
• Place the pipe supports around the flue pipe.
• Nail the pipe supports to the framing members.
For Vertical Runs - The flue system must be supported
every 8 ft. (2.44 m) above the fireplace flue outlet by wall
brackets. To install support brackets for vertical runs:
• Attach wall brackets to the flue pipe and secure the wall
bracket to the framing members with nails or screws.
WALL BRACKET
Figure 10.7 Rotate Seams for Disassembly
WALL STUD
8 ft.
(2.44 m)
Figure 10.8 Align and Disassemble Vent Sections
1/2 in.
13 mm
Figure 10.9 Installing Support Brackets
40
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F. Install Firestops
A
For Horizontal Runs - Firestops are REQUIRED on both
B
sides of a combustible wall through which the flue passes.
To install firestops (heat shield) for horizontal runs that pass
through either interior or exterior walls:
CHIMNEY
HOLE
• Cut a 1 in. x 1 in. (25 mm x 25 mm) hole through the wall.
• Position the firestops on both sides of the hole previously
cut and secure the firestops with nails or screws.
EXISTING CEILING
JOISTS
• The pipe opening of the firestops MUST BE placed
towards the bottom of the firestop.
NEW
FRAMING
MEMBERS
CEILING
• Continue the flue run through the firestop.
A
B
10 in. (254 mm)
SLP
9 in. (229 mm)
9 in. (229 mm)
INTERIOR
WALL SHIELD
Figure 10.11 Hole and New Framing Members
10 in. (254 mm)
If the area above the ceiling is NOT an attic, position
and secure the ceiling firestop on the ceiling side of the
previously cut and framed hole.
Figure 10.10 Flue Pipe & Firestop
JOIST
For Vertical Runs - One firestop is REQUIRED at the hole
in each ceiling through which the flue passes.
To install firestops for vertical runs that pass through
ceilings:
CEILING
•
Position a plumb bob directly over the center of the
vertical flue component.
NAILS (4 REQUIRED)
CEILING FIRESTOP
•
•
•
Mark the ceiling to establish the centerpoint of the flue.
Drill a hole or drive a nail through this center point.
Figure 10.12 Ceiling Firestop (Ceiling Side)
Check the floor above for any obstructions, such as
wiring or plumbing runs.
If the area above the ceiling IS an attic, position and secure
the firestop on top of the previously framed hole.
•
•
Reposition the fireplace and flue system, if necessary,
to accommodate the ceiling joists and/or obstructions.
Cut a 9 in. x 9 in. (229 mm x 229 mm) hole through the
ceiling when using SLPpipe. Use the firestop pipe open-
ing as a guide.
NAILS (4 REQUIRED)
•
Frame the hole with framing lumber the same size as
the ceiling joists.
RAFTER
CEILING
CEILING FIRESTOP
Figure 10.13 Attic Firestop
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41
G. Flue Termination
1 in. (25 mm)
For Horizontal Terminations using the SLP-TRAP
To attach and secure the termination to the last section of
horizontal flue:
• The rear flue heat shield MUST be placed 1 in. (25 mm)
above the top of the flue between the wall shield and the
base of the termination cap.
• One section of the heat shield is attached to the wall
shield. The other is attached to the termination cap in
the same manner (see Figure 10.14).
• The heat shield sections will overlap to match the wall
thickness (depth).
7-1/2 in.
(192 mm)
MINIMUM
• Ifthewallthicknessdoesnotallowtherequired1-1/2in. (38
mm) heat shield overlap, an extended heat shield must be
used. The extended heat shield will need to be cut to the
thickness of the wall and be attached to the wall shield.
Figure 10.15 Termination Cap
• The small leg in the shield rests on top of the flue to
properly space it from the pipe section (see Figure 10.14).
Cap Specification Chart
(depth without using additional pipe sections)
SLP-TRAP2
Rear Vent Depth
SOHO-N-AUB
Rear Flue
Interior
Heat Shield
Wall Shield
38 mm min.
5-1/2 in. (139 mm) to 9-1/2 in. (241 mm)
SLP-TRAP2 can adjust 4 in. 102 mm (5-3/8 to 9-3/8) (137 mm to 238
mm)
overlap
Outer Flue
Inner Flue
INTERIOR
EXTERIOR
Figure 10.14 Venting through the Wall
• The termination kit should pass through the wall firestops
from the exterior of the building.
• Adjust the termination cap to its final exterior position on
the building and interlock the flue sections.
WARNING! Risk of Fire! the termination cap must be
positioned so that the arrow is pointing up.
• Use a high-temperature sealant gasket to seal between
the pipe and exterior firestop.
42
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H. Heat Shield Requirements for Horizontal
I. Install Metal Roof Flashing
Termination
• See minimum vent heights for various pitched roofs
(Figure 10.16) to determine the length of pipe to extend
through the roof.
WARNING! Risk of Fire! To prevent overheating and fire,
heat shields must extend through the entire wall thick-
ness.
• Slide the roof flashing over the pipe sections extending
through the roof as shown in Figure 10.17.
• DO NOT remove the heat shields attached to the
wall shield firestop and the horizontal termination cap
(shown in Figure 10.14).
HORIZONTAL
OVERHANG
• Heat shields must overlap 1-1/2 in. (38 mm) mini-
mum.
There are two sections of the heat shield. One section
is factory-attached to the wall shield firestop. The other
section is factory-attached to the cap. See Figure 10.14.
20 in.
(510 mm) MIN.
24 in.
(610 mm) MIN.
VERTICAL
WALL
If the wall thickness does not allow the required 1-1/2 in.
(38 mm) heat shield overlap when installed, an extended
heat shield must be used.
LOWEST
DISCHARGE
OPENING
TERMINATION
CAP
• If the wall thickness is less than or 4-3/8 in. (111 mm),
the heat shields on the cap and wall shield firestop
must be trimmed. A minimum 1-1/2 in. (38 mm) overlap
MUST be maintained.
X
12 in.
(305 mm)
ROOF PITCH
IS X/ 12 in. (305 mm)
• Use an extended heat shield if the finished wall
thickness is greater than 7-1/4 in. (184 mm).
H (MIN.) - MINIMUM HEIGHT FROM ROOF
TO LOWEST DISCHARGE OPENING
• The extended heat shield may need to be cut to length
maintaining sufficient length for a 1-1/2 in. (38 mm)
overlap between heat shields.
• Attach the extended heat shield to either of the existing
heatshieldsusingthescrewssuppliedwiththeextended
heat shield. Refer to vent components diagrams in the
back of this manual.
Angle
H (Min.) mm
0°-26.6°
..........................................................500*
26.6°-30.3° ..........................................................500*
30.3°-33.7° ..........................................................500*
33.7°-36.9° ..........................................................610*
36.9°-39.8° ..........................................................760
39.8°-42.5° ..........................................................990
42.5°-45.0° ........................................................1220
45.0°-49.4° ........................................................1520
49.4°-53.1° ........................................................1830
53.1°-56.3° ........................................................2130
56.3°-59.0° ........................................................2290
59.0°-60.3° ........................................................2440
• Rest the small leg on the extended heat shield on top
of the pipe section to properly space it from the pipe
section.
Important Notice: Heat shields may not be field constructed.
*910 mm minimum in snow regions
Figure 10.16 Minimum Height From Roof To Lowest Discharge
Opening
NOTICE: Failure to properly caulk the roof flashing could
cause water entry.
• Caulk the gap between the roof flashing and the outside
diameter of the pipe.
• Caulk the perimeter of the flashing where it contacts the
roof surface. See Figure 10.17.
CAUTION! Risk of Fire! Follow the requirements of the
local standards and codes for minimum height require-
ments from roof line.
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43
K. Install Vertical Termination Cap
• Locate and mark the flue center point on the underside
of the roof, and drive a nail through the center point.
CAULK
• Make the outline of the roof hole around the center point
nail.
• The size of the roof hole framing dimensions depend
on the pitch of the roof. There MUST BE a 1 inch (25
mm) clearance from the vertical flue pipe to combustible
materials.
• Mark the roof hole accordingly.
• Cover the opening of the installed flue pipes.
• Cut and frame the roof hole.
Figure 10.17
• Use framing lumber the same size as the roof rafters and
install the frame securely. Flashing anchored to the frame
must withstand heavy winds.
J. Assemble and Install Storm Collar
• Continue to install concentric flue sections up through
the roof hole and up past the roof line until you reach the
appropriate distance above the roof.
CAUTION! Risk of Cuts, Abrasions or Flying Debris.
Wear protective gloves and safety glasses during instal-
lation. Sheet metal edges are sharp.
• Attach the vertical termination cap by sliding the inner
collar of the cap into the inner flue of the pipe section
while placing the outer collar of the cap over the outer
flue of the pipe section.
• Connect both halves of the storm collar with two screws
(see Figure 10.18).
• Wrap the storm collar around the exposed pipe section
closest to the roof and align brackets. Insert a bolt
(provided) through the brackets and tighten the nut to
complete the storm collar assembly. Make sure the collar
is tight against the pipe section.
• Secure the cap by driving three self-tapping screws
(supplied) through the pilot holes in the outer collar of
the cap into the outer flue of the pipe (see Figure 10.20).
• Slide the assembled storm collar down the pipe section
until it rests on the roof flashing (see Figure 10.19).
TERMINATION CAP
• Caulk around the top of the storm collar (see Figure 10.20).
BRACKETS
(1 of 3)
STORM
COLLAR
Figure 10.18 Assembling the Storm Collar
SCREWS
CAULK
Figure 10.20
Figure 10.19 Assembling the Storm Collar Around the Pipe
44
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Gas Information
11
A. Gas Pressure Requirements
B. Gas Connection
Pressure requirements for SOHO-N-AUB fireplaces are
shown in below.
Note: Have the gas supply line installed in accordance with
local building codes by a qualified installer approved and/or
licensed as required by the locality.
Two taps are provided on the front of the gas valve for
a test gauge connection to measure the inlet and outlet
pressures.
Note: Before the first firing of the appliance, the gas supply
The fireplace and its individual shut-off valve must be dis-
connected from the gas supply piping system during any
pressure testing of the system at test pressures in excess
of 6 kPa.
line should be purged of any trapped air.
Note: Consult local building regulations to properly size the
gas supply line leading to the (Rp 1/2 in.) hook-up at the unit.
If the fireplace must be isolated from the gas supply pip-
ing system by closing an individual shut-off valve, it must
be of the handle-less type.
Incoming gas line should be piped into the valve compart-
ment and connected to the ISO 7-Rp 1/2 (BSP Rp 1/2)
threaded gas inlet connection on the manual shutoff valve.
WARNING
IMPORTANT NOTICE: (Items 1, 2 and 3 applies to
Fire Risk
ALL Heat & Glo gas appliances)
Explosion Risk
1. 1/2 in. GAS LINE: Run through cavity 70 mm
above finished hearth level, NOT RIGID, NOT
CLIPPED, with minimum 500 mm into cavity and
120 mm back from plaster face.
High pressure will damage valve.
• Disconnect gas supply piping BEFORE
pressure testing gas line at test pressures
above 6 kPa.
2. PVC (COMPOSITE) GASLINE must terminate
minimum 500 mm short of gas heater. Copper pipe
MUST be the final connection to the gas heater.
• Close the manual shutoff valve BEFORE
pressure testing gas line at test pressures
equal to or less than 6 kPa.
3. ISOLATING SWITCH: Location within 1 metre
of fireplace, subject to mantelpiece etc. Check to
ensure it remains clear of any mantelpiece instal-
lation.
Natural Gas
Inlet Gas Pressure
1.13 - 3.40 kPa
.80 - .95 kPa
Outlet (Manifold) Gas Pressure
Leak test all gas line points and the gas control valve prior
to and after starting the gas appliance.
14.4 MJ/h (Max. rate)
9.8 MJ/h (Min. rate)
Gas Rate
Max. Input (NETCV)
Burner Injector
Pilot Injector
4.0 kW
DMS 50 (Ø1.78mm)
51
WARNING
CHECK FOR GAS LEAKS
Explosion Risk
Fire Risk
Primary Aeration Setting
11 mm Open
Asphyxiation Risk
Log Effect
• Check all fittings and connections.
• Do not use open flame.
Rocks/Pebbles
7 mm Open
• After the gas line installation is complete, all
connections must be tightened and checked
for leaks with a commercially-available, non-
corrosive leak check solution. Be sure to rinse
off all leak check solution following testing.
An in-line regulator MUST be installed if the gas pressure
exceeds 3.40 kPa. Failure to install a regulator could
damage valve.
Fittings and connections may have loosened
during shipping and handling.
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45
The gas is introduced to the appliance on the left hand
side. See Figure 11.1.
• Refer to Reference Section 16 for location of gas line
access in appliance.
After the gas pipe installation is complete, check carefully
all gas connections for leaks with a commercially-available,
noncorrosive leak check solution. Be sure to rinse off all
leak check solution following testing. DO NOT USE AN
OPEN FLAME.
• Gas line may be run through knockout(s) provided.
• The gap between supply piping and gas access hole may
be caulked with caulk withaminimumof300ºFcontinuous
exposurerating or stuffed with non-combustible, unfaced
insulation to prevent cold air infiltration.
NOTICE: the gas supply line should be purged of any
trapped air prior to the first firing of the unit.
• Ensure that gas line does not come in contact with outer
wrap of the appliance. Follow local codes. Reference BS
EN 613:2001 Standard.
• Pipe incoming gas line into valve compartment.
• Connect incoming gas line to the connection on manual
shutoff valve.
WARNING! Risk of Fire or Explosion! Support control
when attaching pipe to prevent bending gas line.
• A small amount of air will be in the gas supply lines.
WARNING! Risk of Fire or Explosion! Gas build-up dur-
ing line purge could ignite.
• Purge should be performed by qualified service
technician.
• Ensure adequate ventilation.
• Ensure there are no ignition sources such as sparks
or open flames.
Light the appliance. It will take a short time for air to purge
from lines. When purging is complete the appliance will
light and operate normally.
WARNING! Risk of Fire, Explosion or Asphyxiation!
Check all fittings and connections with a non-corrosive
commercially available leak-check solution. DO NOT use
open flame. Fittings and connections could have loos-
ened during shipping and handling.
GAS ACCESS
Figure 11.1
WARNING! Risk of Fire! DO NOT change valve settings.
This valve has been preset at the factory.
46
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Electrical Information
12
• Plug the 6 volt transformer plug into the appliance junction
box to supply power to the appliance OR install 4 C cell
batteries (not included) into the battery pack before use.
A. Wiring Requirements
NOTICE: This appliance must be installed by a qualified
electrician in accordance with the relevant national and
local regulations.
• An in-line isolation switch must be installed within 1
meter of the fireplace. This is required for servicing and/
or resetting the control module in the event of a control
module LOCK-OUT.
• Wire the appliance junction box to 220-240 VAC. This is
required for proper operation of the appliance.
WARNING! Risk of Shock or Explosion! DO NOT wire
220-240 VAC to the valve or to the appliance wall switch.
Incorrect wiring will damage controls.
NOTICE: The main supply to the appliance must have
isolation of a minimum 1/8 in. (3 mm) contact separation
in both poles.
C. Optional Accessories Requirements
• This appliance may be used with a wall switch, wall
mounted thermostat and/or a remote control.
WARNING! Risk of Injury! The gas supply shall be shut
off prior to disconnecting the electrical power and remov-
ing batteries (if installed) before proceeding with any
maintenance to the appliance.
Wiring for optional Hearth & Home Technologies approved
accessories should be done now to avoid reconstruction.
Follow instructions that come with those accessories.
• Hearth & Home Technologies recommends that Intel-
liFire PlusTM wireless controls be used for their features
and functionality with the IntelliFire PlusTM ignition sys-
tem.
B. IntelliFire PlusTM Ignition System Wiring
• Wire the appliance junction box to 220-240 VAC for
proper operation of the appliance.
WARNING! Risk of Shock! Label all wires prior to dis-
connection when servicing controls. Wiring errors can
cause improper and dangerous operation. Verify proper
operation after servicing.
WARNING! Risk of Shock or Explosion! DO NOT wire
IPI controlled appliance junction box to a switched circuit.
Incorrect wiring will override IPI safety lockout.
• Refer to Figure 12.1, IPI Wiring Diagram.
• This appliance is equipped with an IntelliFire PlusTM
control valve which operates on a 6 volt/1.5AMP system.
WARNING! Risk of Shock! Replace damaged wire with
type 105 ºC (221 ºF) rated wire. Wire must have high tem-
perature insulation.
240V FAN
GROUND
TO CHASSIS
IGNITOR
TO AUX300CE
FLAME
SENSE
6V DC SUPPLY
DC REGULATOR
CONTROL MODULE
I
AUX300CE MODULE
FAN
S
AUX 1
AUX 2
TO JUNCTION
BOX 230 VAC
8K1 WIRE
HARNESS
TO OPTIONAL
COMPONENTS
RED
OPTIONAL ON/OFF
WALL SWITCH
ORANGE
(PILOT)
GREEN
(MAIN)
BLACK
BATTERY PACK
6V DC (C X 4)
BROWN
GROUND
Figure 12.1 IPI Wiring Diagram /RC300AU
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47
BLUE
BROWN
GREEN/
YELLOW
Note: if any of the original wire as
supplied with the appliance must be
replaced, it must be replaced with type
105 ºC (221 ºC) rated wire. Wires must
have high temperature insulations.
BROWN
GREEN/YELLOW
BLUE
Figure 12.2
D. Blower
Use of the fan requires that the Junction Box (factory
installed) be connected to 220-240 VAC service before
permanently enclosing the fireplace. The access hole for
connecting the service wires is found on the right exterior
side of the unit.
48
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E. Control Module Operation
MODULE
1. The control module has an ON/OFF/REMOTE selector
switch that must be set. See Figure 12.4.
OFF Position: Appliance will ignore all power inputs and
will not respond to any commands from a wall switch or
remote. The unit should be in the OFF position during
installation, service, battery installation, fuel conversion,
and in the event that the control goes into LOCK-OUT
mode as a result of an error code.
SELECTOR
SWITCH
ON Position: Appliance will ignite and run continuously
in the HI flame setting, with no adjustment in flame
output. This mode of operation is primarily used for
initial installation or power outage operation with battery
backup.
FLAME HI/LOW
SWITCH
STATUS
INDICATOR LED
NG/LP GAS-TYPE
SELECTOR SWITCH
REMOTE Position: Appliance will initiate commands
from an optional wired wall switch and/or the wireless
remote (RC300AU).
Figure 12.4 Control Module
2. If using a wired wall switch with the module in REMOTE
mode, the flame output can be adjusted with the HI/
LO selector switch on the module. See Figure 12.4.
Note that the flame HI/LO selector switch will become
inactive once an optional remote control (RC300AU)
is programmed to the control module. Note that the
control module will always ignite the fireplace on HI
and remain so for the initial 10 seconds of operation.
If the HI/LO is switched to the LO position, the flame
output will automatically drop to the lowest setting after
the flame has been established for 10 sec. After this
10 second period, the flame can be adjusted from HI
to LO with the switch.
3. The control module has safety feature that automatically
shuts down the fireplace after 9 hours of continuous
operation without receiving a command from the
RC300AU remote.
4. If you intend to use both an optional wired wall switch
and the RC300AU remote control to operate your
fireplace, the wall switch will override any commands
given by the remote.
5. The module has the capability to recognize potential
malfunctions. If these occur, it will fail to ignite and/
or respond to a command to ignite via the wall switch
and/or remote. In this case, the module may have
gone into LOCK-OUT mode. In this state, it will emit
a LED error code. To reset the error code, switch the
selector to OFF, and then back to REMOTE or ON. If
the ignition command again fails, the module will emit
an LED error code, prior to going back into LOCK-OUT
mode. Contact your dealer for service if this occurs.
Note: If the module is in LOCK-OUT mode, resetting the
circuit breaker to the appliance will also reset the module.
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49
Introduction
Hearth & Home Technologies disclaims any responsibility
The RC300AU multifunctional remote control is de-
signed to control pilot light, flame height, blower speed,
and up to two 220-240 VAC auxiliary functions on your
gas fireplace. The RC300AU is equipped with thermo-
stat functions which can automatically control the tem-
perature in the room in which it is installed. The control
is only for use with the Hearth & Home Technologies
IntelliFire Plus™ system (IPI). The AUX300CE module
is rated for 220-240 VAC, 50-60 Hz, and is required for
for, and the warranty will be voided by, the following actions:
• Installation and use of any damaged system component.
• Modification of the system component.
• Installation other than as instructed by Hearth & Home
Technologies.
• Installation and/or use of any component part not approved
by Hearth & Home Technologies.
Any such action may cause a fire hazard.
• Read, understand and follow these instructions for safe
installation and operation.
operation of this remote control device.
Installation Precautions
Fireplace Specific Information
The installation of this remote control must be performed
by a qualified service technician. This remote control is
tested and safe when installed in accordance with this
installation manual. Do not install any components that
may be damaged.
Standard fireplace features vary. Consult the installation
manual for available options.
The optional AUX300CE receiver provides additional fea-
tures: Fan control and two Aux functions.
Do not modify, disassemble, or substitute any of the com-
ponents included with this kit. Installation of this unit must
be done by a qualified service technician.
The REM300-HNG-AU remote control system functions
include: On/Off, Thermostat Mode, Timer Countdown,
and Flame Adjustment (for fireplaces with variable flame).
Placement of this remote control may affect performance.
An assessment of the space should be done prior to in-
stallation for optimum performance.
Kit Contents
REM300-HNG-AU
• RC300-HNG-AU Transmitter
• AAA Batteries (3)
• Wall Holder
Determine Location
Determine the location for the remote control. The selected
location should be in the same space as the gas fireplace.
Never place this unit in a separate room. The remote control
must be placed within 30 ft. (9.14 m) of the fireplace but
should not be exposed to extreme heat.
• Drywall Anchor (2)
• Screws (2)
The RC300AU is approved for interior installation and
should not be used in exterior applications.
• Keep remote control out of reach of children.
50
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FCC Requirements
Installation of Remote Control Housing
WARNING! Risk of Fire! Changes or modifications to
this unit not expressly approved by the party responsible
for compliance could void the user’s authority to operate
the equipment.
CAUTION! Risk of Fire! DO NOT install damaged or
modified components. Warranty will be voided if dam-
aged or modified components are installed.
1. Remove remote control components from packaging.
2. Remove battery cover from the back of the remote by
sliding it down and install 3 AAA batteries.
Note: This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules and EN298 for
multi-functional control. These limits are designed to
provide reasonable protection against harmful inter-
ference in a residential installation. This equipment
generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance
with the instructions, may cause harmful interference
to radio communications. However, there is no guar-
antee that interference will not occur in a particular in-
stallation. If this equipment does cause harmful inter-
ference to radio or television reception, which can be
determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by
one or more of the following measures:
To prevent unintended operation when not using your fire-
place for an extended period of time (summer months,
vacation, trips, etc):
• Remove batteries from remote control.
• Unplug switching adapter and remove back-up batteries.
3. Secure the remote control housing on a flat wall sur-
face using the two screws and wall anchors provided.
See Figure 12.6.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit dif-
ferent from that to which the receiver is connected.
• Contact the dealer or an experienced radio TV techni-
cian for help.
Changing Temperature Scale
Figure 12.6 Mounting Remote Control Housing
To change the temperature display between Celsius and
Fahrenheit, remove the battery cover from the back of the
remote control and slide the switch to your desired tem-
perature scale (see Figure 12.5). The screen will auto-
matically change the indicators on the room temperature
and set temperature portion.
4. Place remote control inside housing. See Figure 12.7.
Figure 12.7 Remote in Housing
Figure 12.5 Temperature Scale
5. Close the housing door. See Figure 12.8.
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51
ProgrammingtheRC300AUtotheControlModule
CAUTION! Risk of burns! DO NOT program the remote
control to the control module when fireplace is hot.
• Verify the ON/OFF/REMOTE switch is in the REMOTE
position. Green LED light will blink three times and the
control module will beep once 5 seconds later when
ready. See Figure 12.11.
• Using a small item (such as a paper clip) press and
release the LEARN button located near the ON/OFF/
REMOTE switch. See Figure 12.11.
• Control module will beep once and LED will blink green
for 10 seconds.
• While the LED is blinking, press the POWER button on
the remote control. A double beep will come out of the
control module to indicate that it has been programmed
successfully.
Figure 12.8 Mounting Remote Control Housing
AUX300CE Module Installation
NOTICE: Up to three remote controls can be programmed
into the control module. Simply press a button on the other
remote controls during the 10 second programming process
to add another remote into the system. It is recommended
to program only one RC300AU remote control.
• Insert the 4 hole harness from theAUX300CE module into
the 4 pin plug on the control module. See Figure 12.9.
To clear memory in the control module, use a small item
(such as a paper clip) to press and release the LEARN
button. Control module will beep once and LED will blink
green for 10 seconds DO NOT press any buttons on the
remote during the ten seconds that the green LED blinks.
The memory will be cleared. Note that the RC300AU will
not be programmed if it’s in STANDBY mode. Press the
ON/OFF button twice to switch to IDLE mode.
CONTROL MODULE
AUX 300CE
CABLE
REMOTE POSITION
Figure 12.9 AUX 300 module installation
Fan Installation
• Insert the 3 prong plug from the fan into the receptacle
located in the AUX300CE module. See Figure 12.10.
• Insert 3 prong plug from AUX300CE module into REM/
AUX receptacle of fireplace junction box.
AUX 1:
3 steps, HIGH,
MED and LOW
AUX 2:
ON/OFF
3 PRONG PLUG (FAN):
3 steps, timer based,
3 min. ON, 12 min. OFF
FAN CORD
LEARN BUTTON
Figure 12.11 Programming RC300AU
AUX 300
MODULE
Figure 12.10 Plug Fan into AUX300CE Module
52
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Display Screen
Idle When Remote is in ON Mode
The remote control will go into an idle mode if no but-
tons are pressed within 5 seconds. Press any button to
resume full functionality. In idle mode only active func-
tions will show on the screen.
THERMOSTAT DESIRED
TEMP SETTING
FIREPLACE STATUS
THERMOSTAT
CHILD LOCK
INDICATOR
FLAME HEIGHT
FAN SPEED
TRANSMISSION
INDICATOR
ADJUSTABLE
AUXILIARY
LOW BATTERY
INDICATOR
ADJUSTABLE
OUTPUT (ON/OFF)
FUNCTION LEVEL
INDICATOR
ROOM TEMP
DISPLAY
TIMER DISPLAY/FUNCTION
Figure 12.12 RC300AU Display Screen
Function Buttons
Use POWER button to turn the unit on and off.
Standby mode
Menu
Use MENU button to display the menu functions.
Only functions that can be activated will be
displayed. For example: Flame Height will not
be displayed when the remote status is OFF.
The remote control will go into a standby mode if no but-
tons are pressed within 5 minutes. Press the POWER
button to reactivate the remote control to ON mode. Ac-
tive functions will be displayed
Select
Use the SELECT button to select the current
feature.
V
Use the UP and DOWN arrows to toggle
through the menu functions and value selec-
tions in the submenus.
V
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53
About ON Mode
Adjusting Fan Speed
• All functions can be accessed when the remote control
is in the ON mode.
• Press the MENU button to activate the menu.
• Using the UP and DOWN arrows highlight the FAN icon
and press SELECT.
• Only active functions will be displayed when the remote
control is in the ON mode. For example: if the fan is the
only function that’s active, the fan icon and flame will be
the only icon shown in the display.
• Use the UP and DOWN arrows to adjust the FAN
SPEED, then press SELECT. The FAN SPEED can be
adjusted to 3 different settings: HIGH, MEDIUM, LOW.
NOTICE: The fan has a timer built into the control module.
After the fireplace is turned ON the timer will wait for 3
minutes before turning on the fan. In addition, the fan
will remain on for 12 minutes after the fireplace has been
turned OFF.
About OFF Mode
Only the following functions can be accessed in the OFF
mode:
• AUX1
• AUX2
NOTICE: Whenever the fan is turned ON, the FAN will start
up on the high setting for 10 seconds before adjusting to
the previous user setting.
Only active functions will be displayed when the remote
control is in the OFF mode.
AUX1 Function (Unit dependent Function)
Turning ON the Fireplace
• Press the MENU button to activate the menu.
• Press and hold the POWER button for 5 seconds to unlock
remote, backlightwillilluminate. PressthePOWERbutton
again to turn the fireplace ON. The fireplace will first ignite
the pilot. The main burner will be lit, once the pilot flame
has been established. The remote will be locked again
when the fireplace is turned OFF.
• Using the UP and DOWN arrows highlight the AUX1 icon
and press SELECT.
• Use the UP and DOWN arrows to adjust the AUX1 output,
then press SELECT. The AUX1 function can be adjusted
to 4 different settings: HI, MED, LOW and OFF.
NOTICE: Whenever the fireplace is cycled from OFF to
ON, the main burner will light on high for 10 seconds before
returning to the previous user setting.
AUX2 Function (Unit dependent Function)
• Press the MENU button to activate the menu.
• Using the UP and DOWN arrows highlight the AUX2 icon
and press SELECT.
Adjusting Flame Height
• Press the MENU button to activate the menu.
• Use the UP and DOWN arrows to turn the AUX2 ON or
OFF, then press SELECT. The AUX2 function can be
either be turned ON or OFF.
• Using the UP and DOWN arrows highlight the FLAME
icon and press SELECT.
• Use the UP and DOWN arrows to adjust the FLAME
HEIGHT, then press SELECT. The FLAME HEIGHT
can be adjusted to 5 different settings.
NOTICE: When the fireplace is turned OFF bothAUX1 and
AUX2 will be turned off. TheAUX1 andAUX2 functions can
be activated from the remote’s OFF mode, when the flame
is off. When the fireplace is turned back ON, the AUX1
and AUX2 settings will be restored to the previous setting.
NOTICE: FLAME HEIGHT will not be adjustable for first
ten seconds when fireplace is turned on.
NOTICE: The system will remember the previous FLAME
HEIGHT setting and will automatically adjust after 10
seconds.
54
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Adjusting Thermostat
Power Outage
• Press the MENU button to activate the menu.
• If fireplace battery backup system IS installed at time of
power outage, fireplace operation will not be interrupted.
• Using the UP and DOWN arrows highlight the THERMO
icon and press SELECT.
• If fireplace battery backup system IS NOT installed at
time of power outage, fireplace will shut off. To resume
fireplace operation, install battery backup.
• Use the UP and DOWN arrows to turn the THERMO ON
or OFF, then press SELECT (the SET TEMP will start
blinking). Using the UP and DOWN arrows select the
desired temperature and press SELECT.
NOTICE: Battery polarity must be correct or module
damage will occur.
NOTICE: If the THERMO function is on, the SET TEMP
can be adjusted at any time by pressing the UPand DOWN
arrows.
Manual Fireplace Shutoff
In the unlikely event that the remote wall switch malfunc-
tions and will not turn off the fireplace, call your dealer
for service assistance. In the meantime, you may choose
one of the following actions to turn off the fireplace:
NOTICE: As the ROOM TEMP (RT) approaches SET
TEMP (ST), the remote system will automatically adjust
the flame height. If the RT rises above ST, the fireplace
will shut down the main burner. After this, the fireplace will
turn back on after the RT drops below the ST.
CAUTION! Risk of burns! Fireplace surfaces are hot
when operating and during cool down. Use care and
wear gloves when opening the front and accessing com-
ponents inside the fireplace.
NOTICE: The system will remember the previous TEM-
PERATURE setting when THERMOSTAT mode is cycled
ON or OFF.
Check remote screen for battery level indicator, replace
the batteries if low battery is indicated (See Figure 12.12).
NOTICE: If your installation includes an optional wired ON/
OFF wall switch, it should be in the OFF position when
using the RC300AU in thermostat mode.
Turn off the control module:
• Open or remove the decorative front to access the control
module.
Adjusting Timer
• Move switch to OFF (See Figure 12.4).
• Press the MENU button to activate the menu.
Disconnect power to the control module:
• Using the UP and DOWN arrows highlight the TIMER
icon and press SELECT.
• Open or remove the decorative front to access power
cord to the junction box and/or back-up batteries.
• Use the UP and DOWN arrows to turn the TIMER ON
or OFF, then press SELECT. Using the UP and DOWN
arrows select the desired set time and press SELECT.
Timer operates in increments of 15, 30, 45, 60, 90, 120
and 180 minutes.
• Unplug the control module and/or remove back-up
batteries.
Shut off gas to the appliance:
• Open or remove the decorative front and locate the gas
shut-off valve to the left of the gas control.
Setting the Child Lock
• Rotate the shut off valve 90 degrees to turn off gas supply.
• Press and hold the MENU and UP arrow buttons simul-
taneously for 4 seconds to enable or disable the child
lock feature.
Turn off power to the fireplace (if back-up batteries
are not installed):
NOTICE: No functions will be usable until child lock feature
is disabled.
• Locate house circuit breaker for fireplace.
• Turn off the circuit breaker.
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55
Frequently Asked Questions/Troubleshooting
Symptom
Possible Cause
Batteries
Corrective Action
Verify batteries are functional and installed correctly.
Remote control is in Child
Lock mode
Disengage Child Lock mode.
Remote control will not transmit
Buttons not being pressed
firmly
Press button firmly for one to two seconds to ensure transmis-
sion to module.
Control module is not in
“REMOTE” mode
Ensure module switch is set to REMOTE.
Control module and remote The control module will beep when it successfully receives a
control are not programmed command. If it does not beep, clear module memory and repro-
Control module will not take
commands from remote control
to each other
gram the remote control.
Control module is un-
If the transmission indicator comes on when power button is
pressed, verify that the control module is plugged in the fire-
place junction box located in the controls area. Also verify that
the batteries are installed in the battery pack.
plugged. In case of power
outage, backup batteries
are depleted or missing
Fan does not turn on when fireplace
is started
The fireplace must run for three minutes in order for the fan to
engage.
Built in time delay
Built in time delay
Fan does not turn off when fireplace
turned off
The fan will run for twelve minutes after the fireplace is turned off.
The fireplace will automatically shut down after nine hours of
continuous operation if it does not receive a command from
the remote.
Fireplace shuts down after extended
periods
Built-in timer
The fireplace cannot be turned off by remote if an external
wired switch is installed and in the ON position. Turn external
wall switch to OFF.
External wired wall switch
Fireplace is on but will not shut off
with the remote control
At control module, turn off fireplace by sliding the ON/OFF/
REMOTE switch to OFF. Warning! Risk of Burns! Fireplace is
hot. Use caution when accessing module.
Remote control or control
module failure
56
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Finishing
13
A. Framing and Finishing Instructions
FINISH WALL MATERIAL MAY BE
COMBUSTIBLE - TOP AND SIDES
WARNING! Risk of Fire! Comply with all minimum clear-
ances to combustibles as specified. Framing closer than the
minimums listed must be constructed entirely of noncom-
bustible materials (i.e., steel studs, concrete board, etc.)
NON-COMBUSTIBLE ZONE
8 in.
203 mm
0 mm
29 in.
740 mm
Finishing Instructions
It is important to follow the framing and finishing instruc-
tions to ensure proper placement of fireplace into the sur-
rounding framing/finishing materials.
Wall sheathing materials 3/8 in. (10 mm) thick are
specified in this installation manual to properly align with
the factory-installed non combustible material.
WARNING! Risk of Fire! DO NOT remove the factory-
installed non-combustible board or cover it with combus-
tible material, such as:
• Drywall (gypsum board)
• Plywood
• Materials that do not meet the ASTM E 136 Non-com-
bustibility standard (below).
0 mm
0 mm
Removal of factory-installed, non-combustible board and/
or use of materials not meeting the ASTM E 136 standard
may cause fire.
SEALANT MATERIAL
Figure 13.1 Noncombustible Facing Diagram
Non-Combustible Materials Specification
B. Mantel Projections
Material which will not ignite and burn. Such materials are
those consisting entirely of steel, iron, brick, tile, concrete,
slate, glass or plasters, or any combination thereof.
No mantels are allowed when using Studio-CE fronts.
Note: All dimensions are shown in millimeters
Materials that are reported as passing ASTM E 136,
Standard Test Method for Behavior of Materials in a
Vertical Tube Furnace at 750 ºC and UL763 shall be
considered non-combustible materials.
305
279
254
229
Setting the Fireplace into the Framing
203
381
356
Unlike many traditional, single-sided Heat & Glo fireplaces,
this fireplace is recessed into surround framing. The left
and right nailing tabs were designed so the fireplace is re-
cessed to the correct location within the framing materials.
178
330
305
152
127
279
102
152
407
76
254
229
1. Bend two nailing tabs away from fireplace 180 degrees
on both left and right nailing tabs. Do not adjust the
column standoffs. See Figure 13.1.
51
26
203
178
2. Screw each nailing tab to the adjoining framing material.
Ensure that the air space clearance is maintained on
the sides of the fireplace. See Figure 13.2.
127
OPENING OF FIREPLACE
Figure 13.2 Minimum vertical and maximum horizontal
dimensions of combustibles above appliance
when using the DF-SOHOCE-BK dress guard.
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57
Appliance Setup
14
A. Remove Fixed Glass Assembly
See Section 9.B.
B. Remove the Shipping Materials
Remove shipping materials from inside or underneath the
firebox.
C. Clean the Appliance
Clean/vacuum any sawdust that may have accumulated
inside the firebox or underneath in the control cavity.
D. Accessories
Install approved accessories per instructions included
with accessories. Contact your dealer for a list of ap-
proved accessories.
WARNING! Risk of Fire and Electric Shock! Use ONLY
Hearth & Home Technologies-approved optional acces-
sories with this appliance. Using non-listed accessories
could result in a safety hazard and will void the warranty.
DO NOT MODIFY THIS APPLIANCE
58
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E. Log Placement Instructions
Log Assembly: LOGS-SOHOCE
LOCATING TABS
2
3
1
Figure 14.1
Figure 14.2
CAUTION: Logs are fragile. Carefully remove the logs
from the packaging.
1
1
2
Figure 14.3
Figure 14.4
Step 1. Place Log #1 (SRV2111-700) against rear right tab
with its slot over center locating tab.
Step 2. Place Log #2 (SRV2111-701) onto base pan such
that Log #2 fits in groove of Log #1. Push it back against
the left hand side locating tab. Ensure burner ports are not
covered by logs.
1
2
3
Figure 14.5
Step 3. Place Log #3 (SRV2111-702) so the top rests on
Log #1 against Log #2. The base slot on Log #3 will fit over
the locating tab on the front right hand side.
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59
4. Set the rock tray on top of the base pan. See Figure 14.7.
DO NOT INSTALL ROCKS IN THIS AREA
ROCK TRAY
F. Install Media Rock Kit
This kit is used in place of the logs in a SOHO-CEB unit.
Alternate media and reflective firebox liner is provided.
CAUTION! Risk of Cuts, Abrasions or Flying Debris.
Wear protective gloves and safety glasses during instal-
lation. Sheet metal edges are sharp.
CONTENTS OF KIT:
• Reflective Firebox Liner (Optional)
• Rock Tray
• Rock or Onyx
Figure 14.8
OPTIONAL
5. Spread the rock or onyx evenly across the rock tray.
See Figure 14.9. DO NOT place rocks in burner area
or in front of pilot burner. See Figure 14.8.
REFLECTIVE LINER
WARNING
ROCK TRAY
Delayed Ignition Risk
• Do NOT place rocks on burner.
• Do NOT place rocks in a position that they may
fall on the burner.
Fireplace will not function properly.
Delayed ignition may occur.
Figure 14.6
1. Remove the front and glass from the unit and set
aside. Remove the logs (if installed) from the unit and
either discard or save for later use.
2. Fold down the log locating tabs (if bent up) on the base
pan so they are parallel with the burner. See Figure 14.7.
3. Proceed to step 4 if the firebox liner is not being in-
stalled. Install the firebox liner by placing it on the base
pan of the fireplace and sliding it back until it contacts
the back of the fireplace. See Figure 14.7.
FIREBOX LINER
BASE PAN
Figure 14.9
LOCATING TABS
6. Reinstall the glass frame and front.
Figure 14.7
60
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Troubleshooting
15
With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualified service technician in the diagnosis of a problem and
the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. Contact
your dealer to arrange a service call by a qualified service technician.
A. IntelliFire Plus™ Ignition System
Symptom
Possible Cause
Corrective Action
1. Pilot won’t light.
The ignitor/module
makes noise, but no
spark.
A. Incorrect wiring.
Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor are
connected to correct terminals on module and pilot assembly.
B. Loose connections or electrical
shorts in the wiring.
Verify no loose connections or electrical shorts in wiring from mod-
ule to pilot assembly. Verify connections underneath pilot assembly
are tight; also verify igniter and flame sense wires are not grounding
out to metal chassis, pilot burner, pilot enclosure, mesh screen if
present, or any other metal object.
C. Ignitor gap is too large.
Verify gap of igniter to right side of pilot hood. The gap should be
approximately .17 in. or 1/8 in. (3 mm).
2. Pilot won’t light,
there is no noise or
spark.
A. No power, transformer installed
incorrectly, or depleted batteries.
Verify that transformer is installed and plugged into module. Check
voltage of transformer at connection to module. Acceptable read-
ings of a good transformer are between 6.4 and 6.6 volts AC. Bat-
tery power supply voltage must be at least 4 volts. If less than 4
volts, replace batteries.
B. A shorted or loose connection in
wiring configuration or wiring har-
ness.
Remove and reinstall the wiring harness that plugs into module.
Verify there is a tight fit. Verify pilot assembly wiring to module. Re-
move and verify continuity of each wire in wiring harness. Replace
any damaged components.
C. Improper wall switch wiring.
D. Module not grounded.
Verify that 220/240 VAC power is “ON” to junction box.
Verify black ground wire from module wire harness is grounded to
metal chassis of appliance.
3. Pilot sparks, but
Pilot will not light.
A. Gas supply.
Verify that incoming gas line ball valve is “open”. Verify that inlet
pressure reading is within acceptable limits.
B. Ignitor gap is too large.
Verify gap of igniter to right side of pilot hood. The gap should be
approximately .17 in. or 1/8 in. (3 mm).
C. Module is not grounded.
D. Pilot valve solenoid.
Verify module is securely grounded to metal chassis of appliance.
Verify that 1.5 to 1.8 VDC is supplied to pilot solenoid from module.
If below 1.5 volts, replace module. If 1.5 volts or greater, replace
valve.
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61
IntelliFire Plus™ Ignition System - (continued)
Symptom
Possible Cause
Corrective Action
4. Pilot lights but contin-
ues to spark, and main
burner will not ignite.
(If the pilot continues
to spark after the
A. A shorted or loose connection in flame
sensing rod.
Verify all connections to wiring diagram in manual. Verify
connections underneath pilot assembly are tight. Verify
flame sense or igniter wires are not grounding out to metal
chassis, pilot burner, pilot enclosure or screen if present, or
any other metal object.
pilot flame has been lit,
flame rectification has
not occurred.)
B. Poor flame rectification or contaminated With fixed glass assembly in place, verify that flame is en-
flame sensing rod.
gulfing flame sensing rod on left side of pilot hood. Flame
sensing rod should glow shortly after ignition. With a multi-
meter, verify that current in series between module and
sense lead is at least 0.14 microamps. Verify correct pilot
orifice is installed and gas inlet is set to pressure specifi-
cations. Polish flame sensing rod with fine steel wool to
remove any contaminants that may have accumulated on
flame sensing rod.
C. Module is not grounded.
Verify module is securely grounded to metal chassis of ap-
pliance. Verify that wire harness is firmly connected to the
module.
D. Damaged pilot assembly or contami-
nated flame sensing rod.
Verify that ceramic insulator around the flame sensing rod
is not cracked, damaged, or loose. Verify connection from
flame sensing rod to white sensor wire. Polish flame sens-
ing rod with fine steel wool to remove any contaminants
that may have accumulated on flame sensing rod. Verify
continuity with a multi-meter with ohms set at lowest range.
Replace pilot if any damage is detected.
A. Log Placement
B. Shutter Setting
C. Gas Type
Verify placement and assure flame is not excessively
impinging on log.
5. Carbon Deposition
Check to assure correct shutter setting for your model and
gas type.
Assurecorrectfuelmatchesunitgasmodelandcomponents.
62
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Reference Materials
16
A. Appliance Dimension Diagram
Dimensions are actual appliance dimensions. Use for reference only. For framing dimensions and clearances refer to Section 5.
I
J
K
L
M
ØN
O
C
H
D
E
F
Q
B
A
GAS LINE
ACCESS
ELECTRICAL
ACCESS
G
P
Location Inches Millimeter
Location Inches Millimeter
A
B
C
D
E
F
G
H
I
29
740
643
945
742
105
56
J
K
L
11-1/2
11-1/2
11
292
292
279
142
168
946
96
25-5/16
37-3/16
29-1/4
4-1/8
M
N
O
P
Q
5-5/8
6-5/8
37-1/4
3-3/4
2-1/4
2-1/4
4-1/2
115
832
586
32-3/4
23
57
Figure 16.1 Appliance Dimensions
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63
B. Maintenance Tasks
Inspect
Maintenance Tasks
Doors
1. Inspect for scratches, dents or other damage and repair as necessary.
2. Verify no obstructions to airflow.
3. Verify maintenance of proper clearance to combustible household objects.
1. Inspect gasket seal and its condition.
Gasket Seal, Glass
Assembly and Glass
2. Inspect glass panels for scratches and nicks that can lead to breakage when exposed to heat.
3. Confirm there is no damage to glass or glass frame. Replace as necessary.
4. Verify that latches engage properly, clip studs are not stripped, and glass attachment components are intact
and operating properly. Replace as necessary.
5. Clean glass. Replace glass assembly if severely coated with silicate deposits that cannot be removed.
Valve Compartment
and Firebox Top
1. Vacuum and wipe out dust, cobwebs, debris or pet hair. Use caution when cleaning these areas. Screw tips
that have penetrated the sheet metal are sharp and should be avoided.
2. Remove any foreign objects.
3. Verify unobstructed air circulation.
Logs
1. Inspect for broken, damaged, or missing logs. Replace as necessary.
2. Verify correct log placement and no flame impingement causing sooting. Correct as necessary.
1. Inspect for paint condition, warpage, corrosion or perforation. Sand and repaint as necessary.
2. Replace appliance if firebox has been perforated.
Firebox
Burner Ignition and
Operation
1. Verify burner is properly secured and aligned with pilot or igniter.
2. Clean off burner top, inspect for plugged ports, corrosion or deterioration. Replace burner if necessary.
3. Replace ember materials with new dime-size and shape pieces. Do not block ports or obstruct lighting paths.
4. Check for smooth lighting and ignition carryover to all ports. Verify there is no ignition delay.
5. Inspect for lifting or other flame problems.
6. Inspect orifice for soot, dirt or corrosion.
7. Verify manifold and inlet pressures. Adjust regulator as required.
8. Inspect pilot flame strength. Clean or replace orifice as necessary.
9. Inspect thermocouple/thermopile or IPI sensor rod for soot, corrosion and deterioration. Clean with emery
cloth or replace as required.
Flueing
1. Inspect venting for blockage or obstruction such as bird nests, leaves, etc.
2. Confirm that termination cap remains clear and unobstructed by plants, etc.
3. Verify that termination cap clearance to subsequent construction (building additions, decks, fences or sheds)
has been maintained.
4. Inspect for corrosion or separation.
5. Verify weather stripping, sealing and flashing remains intact.
1. Verify operation of remote.
Remote controls
2. Replace batteries in remote transmitters and battery-powered receivers.
64
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C. Vent Components Diagrams
6-1/2 in.
165 mm
6-1/2 in.
165 mm
6-1/2 in.
165 mm
8-3/4 in.
222 mm
9-1/4 in.
235 mm
6 in.
152 mm
6-5/8 in.
168 mm
6-5/8 in.
168 mm
SLP45
45° Elbow
9-7/8 in.
251 mm
SLP90
90° Elbow
Effective Height/Length
Effective
Height/
Length
Pipe
SLP4
inches
4
mm
102
SLP6
6
152
SLP12
SLP24
SLP36
SLP48
SLP6A
SLP12A
12
305
24
610
36
914
48
1219
51 - 152
51 - 305
SLP-PIPE
SLP-WS
Wall Shield Firestop
2 - 6
2 - 12
SLP-FS
Ceiling Firestop
SLP-HVS
Horizontal Pipe
Support
Figure 16.2 SLP Series Vent Components
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65
B. Vent Components Diagrams (continued)
SLP-TVHW
Vertical
Termination Cap
SLP-CCS-BK
Cathedral Ceiling
Support Box-Black
SLK-SNKD
Snorkel
Termination Cap
SLP-DCF-BK
Ceiling Firestop
Black
SLP-WT-BK
Wall Thimble-Black
SL-2DVP
Adapter
13-7/8 in.
352 mm
9-1/2 in.
241 mm
14 in.
356 mm
DRC-RADIUS
Cap Shield
Figure 16.3 SLP Series Vent Components
66
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B. Vent Components Diagrams (continued)
Note: Heat shields MUST overlap by a minimum of 1-1/2 in. (38 mm). The heat shield is designed to be
used on a wall 4 in. (102 mm) to 7-1/4 in. (184 mm) thick. If wall thickness is less than 4 in. (102 mm) the
existing heat shields must be field trimmed. If wall thickness is greater than 7-1/4 (184 mm) a DVP-
HSM-B will be required.
8 in.
(203 mm)
Heat
Shield
15 in.
(384 mm)
Minimum
Effective Length
Maximum
Effective Length
Term Cap
Trap
Max
5-1/4 in.
(133 mm)
9-1/4 in.
(235 mm)
Effective
Length
12 in.
(305 mm)
SLP-TRAP
Horizontal Termination Cap
8 in.
(206 mm)
13 in.
(330 mm)
Effective Length
5-3/4 in. to 8-3/8 in.
(146 mm to 213 mm)
5-1/2 in.
(140 mm)
8-3/8 in.
(213 mm)
3°
87°
15 in.
(381 mm)
10-1/2 in.
(267 mm)
11 in.
(276 mm)
SLP-HRC-SS
SLP-HRC-ZC-SS
HORIZONTAL TERMINATION CAP
12 in.
(305 mm)
7 in.
(178 mm)
15-1/2 in.
(394 mm)
DVP-FBHT
SLP90
SL-2DVP
DVP-FBHT
Figure 16.4 SLP Series Vent Components
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SOHO-N-AUB
Beginning Manufacturing Date: March 2011
Ending Manufacturing Date: ______
D. Service Parts
Top Vent Gas Fireplace
Log Set Assembly
4
2
3
5
6
1
9
7
10
8
11
12
IMPORTANT; THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please
provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.
ITEM
PART DESCRIPTION
COMMENTS
PART NUMBER
LOGS-SOHOCE
SRV2111-700
SRV2111-701
SRV2111-702
2111-148
Log Set Assembly
Log 1
1
2
Log 2
Log 3
3
Non-combustible Board
Surround
4
2077-112
5
Inner Restrictor
Base Pan
2111-142
6
2111-101
7
8
Burner Assembly N
Glass Assembly
Mesh Assembly
Decorative Front
Module Heat Shield
2111-020
GLA-SOHOCE
2077-011
9
10
11
12
DF-SOHOCE-BK
2111-166
Additional service part numbers on the following page.
68
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SOHO-N-AUB
Service Parts
Beginning Manufacturing Date: March 2011
Ending Manufacturing Date: ______
#13 Valve Assembly
13.1
13.2
13.3
13.4
13.5
13.17
13.16
13.6
13.15
13.7
13.8
13.14
13.11
13.9
13.12
13.13
13.10
IMPORTANT; THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please
provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.
ITEM
13.1
PART DESCRIPTION
COMMENTS
PART NUMBER
2198-014
2111-020
2111-123
530-302A
438-407
Pilot Assembly N
Burner Assembly N
Pilot Bracket
13.2
13.3
Flex Tube Assembly
Burner Neck Gasket
Valve Plate Gasket
Valve Bracket
13.4
13.5
2077-138
2189-117
2098-320A
2166-302
303-315/5
2187-198
2166-306
4067-223
2166-304
2166-305
2118-420
582-850
13.6
13.7
Flex Ball Valve Assembly
Valve N
13.8
13.9
Male Connector
Jumper Wire
Pkg of 5
13.10
13.11
13.12
13.13
13.14
13.15
13.16
Module , IPI 30 Gray
Battery Pack**
Wire Harness
Transformer
3-Hole Grommet
13.17 Burner Orifice N (#50C)
**Fuse for battery pack can be sourced locally, not a warranty item. Specs are 500mA~10A 3/4” long
Additional service part numbers on the following page.
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. F • 5/12
69
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SOHO-N-AUB
Service Parts
IMPORTANT; THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please
provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.
ITEM
PART DESCRIPTION
COMMENTS
Pkg of 2
PART NUMBER
33858/2
Glass Latch Assembly
Glass Latch Assembly
Junction Box
Qty 2 req
339-121A
2222-374
045-455
Rope Ring
Rock Media Option
Optional Accessories
Blower
100-505A
SohoCE-SSLINER
MEDIA-BK-GEMS
MEDIA-WH-GEMS
MEDIA-STONES
SohoCE-ONYX
SohoCE-OPAL
SohoCE-Rock
RC100-HNG
Reflective Panel Liner
Black
Rock Media
White
River Rock
Black
Rock Media with Liner and Flame pan
White
River Rock
Wireless Wall Switch
Multi Function Remote Control
RC300-HNG-AU
70
Heat & Glo • SOHO-N-AUB • 2197-980 Rev. F • 5/12
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E. Contact Information
Heat & Glo, a brand of Hearth & Home Technologies Inc.
7571 215th Street West, Lakeville, MN 55044
Please contact your Heat & Glo dealer with any questions or concerns.
For the location of your nearest Heat & Glo dealer,
- NOTES -
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
NOTICE
DO NOT DISCARD THIS MANUAL
• Important operating
and maintenance
instructions included.
• Read, understand and follow
these instructions for safe
installation and operation.
• Leave this manual with
party responsible for use
and operation.
This product may be covered by one or more of the following patents: (United States) 5328356, 5601073, 5613487,
5647340, 5890485, 5941237, 5947112, 5996575, 6006743, 6019099, 6053165, 6145502, 6170481, 6374822, 6484712,
6601579, 6769426, 6863064, 7077122, 7098269, 7258116, 7470729 or other U.S. and foreign patents pending.
2000-945
Printed in U.S.A. - Copyright 2012
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