HP ProLiant DL585 G7 Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 617692-004
October 2012
Edition: 4
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Contents
Component identification............................................................................................................... 7
Power supply LED.................................................................................................................................... 12
System board components........................................................................................................................ 13
DIMM slot locations................................................................................................................................. 17
SAS hard drive LEDs...................................................................................................................... 19
Power up the server................................................................................................................................. 25
Remove the processor memory drawer....................................................................................................... 27
Remove the SPI board.............................................................................................................................. 28
Electrical grounding requirements.................................................................................................... 32
Contents
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Population guidelines..................................................................................................................... 44
Online Spare memory population guidelines..................................................................................... 44
Memory bus speed........................................................................................................................ 45
DIMM identification....................................................................................................................... 46
Advanced ECC memory................................................................................................................. 47
Installing DIMMs on the primary processor memory board.................................................................. 47
Redundant hot-plug power supply option.................................................................................................... 52
Internal solid state drive expansion bay option............................................................................................ 53
Installing an expansion board......................................................................................................... 54
Installing the PCI Express I/O expansion board................................................................................. 57
Installing the PCI-X/PCI Express I/O expansion board........................................................................ 59
FBWC module and capacitor pack option.................................................................................................. 65
HP Trusted Platform Module option............................................................................................................ 67
Installing the Trusted Platform Module board..................................................................................... 68
Cabling..................................................................................................................................... 71
Configuration tools.................................................................................................................................. 72
Array Configuration Utility.............................................................................................................. 75
Re-entering the server serial number and product ID........................................................................... 76
Integrated Lights-Out 3 technology................................................................................................... 77
HP Insight Diagnostics.................................................................................................................... 79
Remote support and analysis tools............................................................................................................. 80
HP Insight Remote Support software................................................................................................. 80
Contents
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Version control.............................................................................................................................. 81
Troubleshooting.......................................................................................................................... 83
POST error messages and beep codes....................................................................................................... 98
Regulatory compliance identification numbers........................................................................................... 101
Federal Communications Commission notice............................................................................................. 101
FCC Notice, Class A Equipment.................................................................................................... 101
Cables................................................................................................................................................. 102
Disposal of waste equipment by users in private households in the European Union....................................... 103
BSMI notice.......................................................................................................................................... 104
Chinese notice...................................................................................................................................... 105
Wireless devices................................................................................................................................... 106
Contents
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Taiwan notices............................................................................................................................ 108
Electrostatic discharge............................................................................................................... 109
Preventing electrostatic discharge............................................................................................................ 109
Grounding methods to prevent electrostatic discharge................................................................................ 109
Specifications........................................................................................................................... 110
Server specifications.............................................................................................................................. 110
HP contact information........................................................................................................................... 111
Contents
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Front panel LEDs and buttons
Item
Description
Status
UID button and LED
Blue—Activated
Blue (flashing)—Server being managed remotely
Off—Deactivated
1
Health LED
Green—Normal (system on)
2
Amber (flashing)—Internal system health degraded
Red (flashing)—Internal system health critical
Off—Normal (system off)
NIC 1 LED
NIC 2 LED
NIC 3 LED
NIC 4 LED
Green—Linked to network
Green (flashing)—Linked with activity on the network
Off—No network connection
3
4
5
6
7
Green—Linked to network
Green (flashing)—Linked with activity on the network
Off—No network connection
Green—Linked to network
Green (flashing)—Linked with activity on the network
Off—No network connection
Green—Linked to network
Green (flashing)—Linked with activity on the network
Off—No network connection
Power on/Standby button and
LED
Amber—System has AC power and is in standby mode.
Green—System has AC power and is powered on.
Off—System has no AC power.
Component identification
8
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Systems Insight Display
The Systems Insight Display LEDs represent the server and component layout.
LED
Description
Off—No protection
Green—Protection enabled
AMP status
Amber—Memory failure occurred
Amber (flashing)—Memory configuration error
Green—Normal (system on)
Health
Amber (flashing)—Internal system health degraded
Red (flashing)—Internal system health critical
Off—Normal (system off)
Green—System on or requesting poweron
Amber (flashing)—Poweron denied
Off—Standby
Power cap
Off—Normal
Amber—Failed or missing component
All other LEDs
Component identification
9
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Rear panel components
Item
Description
Item
15
16
17
18
19
20
21
22
23
24
25
26
27
—
Description
Power supply bay 4 (optional)
Power supply bay 3 (optional)
Power supply bay 2
Power supply bay 1
Mouse connector
Expansion slot 2 (optional)
Expansion slot 3 (optional)
Expansion slot 4 (optional)
Expansion slot 5 (optional)
Expansion slot 6 (optional)
PCIe2 x8 expansion slot 7
PCIe2 x8 expansion slot 8
PCIe2 x16 expansion slot 9
PCIe2 x8 expansion slot 10
PCIe2 x16 expansion slot 11
USB connectors (2)
1
2
3
4
5
Serial connector
6
NIC 2 connector
7
10Gb NIC adapter blank*
NIC 4 connector
8
9
NIC 3 connector
10
11
12
13
14
NIC 1 connector
Video connector
iLO 3 connector
Keyboard connector
Expansion slot 1 (optional)
T-10/T-15 Torx screwdriver
—
*Applicable only on the NC375i SPI board
Component identification 10
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Rear panel LEDs and buttons
Item
Description
LED color
Status
iLO 3 NIC Activity LED
Green
On or flashing—Network activity
Off—No network activity
1
iLO 3 NIC Link LED
NIC 2 Activity LED
Green
Green
On—Linked to network
Off—Not linked to network
2
3
On or flashing—Network activity
Off—No network activity
NIC 2 Link LED
NIC 4 Activity LED
NIC 4 Link LED
NIC 3 Link LED
NIC 3 Activity LED
NIC 1 Link LED
NIC 1 Activity LED
Green
Green
Green
Green
Green
Green
Green
On—Linked to network
Off—Not linked to network
4
On or flashing—Network activity
Off—No network activity
5
On—Linked to network
Off—Not linked to network
6
On—Linked to network
Off—Not linked to network
7
On or flashing—Network activity
Off—No network activity
8
On—Linked to network
Off—Not linked to network
9
On or flashing—Network activity
Off—No network activity
10
Component identification 11
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Power supply LED
Power LED
Status
No AC power to power supply units
AC is present. Standby output is on, output is disabled.
Off
Green
Green
AC is present. Standby output is on, power supply DC output is on and
OK.
Power supply failure (includes overvoltage and overtemperature)
Off
Component identification 12
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System board components
Item
Description
Optional I/O expansion board connectors:
1
•
•
PCI-X/PCI Express I/O expansion board
PCI Express I/O expansion board
Slot 7 PCIe2 x8 (8, 4, 2, 1)
Slot 8 PCIe2 x8 (8, 4, 2, 1)
Slot 9 PCIe2 x16 (16, 8, 4, 2, 1)
Slot 10 PCIe2 x8 (8, 4, 2, 1)
Slot 11 PCIe2 x16 (16, 8, 4, 2, 1)
SPI board connector
2
3
4
5
6
7
Internal USB connectors (2)
Optical drive connector
8
9
Solid state drive connector
Video/USB connector
10
11
Power button/UID connector
System maintenance switch
12
13
Component identification 13
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System maintenance switch
The system maintenance switch (SW5) is an ten-position switch that is used for system configuration. The
default position for all ten positions is Off.
Position
Description
Function
iLO 3 Security
Off = iLO 3 security is enabled.
On = iLO 3 security is disabled.
S1
Configuration
lock
Off = System configuration can be
changed.
S2
On = System configuration is
locked.
Reserved
Reserved
Reserved
Reserved
S3
S4
S5
Password
protection
override
Off = No function
On = Clears power-on password
and administrator password
Invalidate
configuration
Off = Normal
On = Clears NVRAM
S6
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
S7
S8
S9
S10
Component identification 14
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SPI board components
Item
Description
Mini-SAS connectors (2)
SAS cache connector
1
2
TPM connector
3
Fan data connector
RMII connector
4
5
SD card slot
6
Battery
7
10Gb NIC connector*
NIC cache connector*
NIC 3 connector
NIC 1 connector
Video connector
Keyboard connector
USB connectors (2)
iLO 3 connector
Mouse connector
Serial connector
NIC 2 connector
NIC 4 connector
8
9
10
11
12
13
14
15
16
17
18
19
*Applicable only on the NC375i SPI board
Component identification 15
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I/O expansion board components
•
PCI-X/PCI Express I/O expansion board
Item
Description
Slot 6 PCIe2 x16 (16, 8, 4, 2, 1)
1
Slot 5 PCIe2 x8 (8, 4, 2, 1)
Slot 4 PCIe2 x8 (8, 4, 2, 1)
Slot 3 PCIe2 x4 (4, 2, 1)
Slot 2 PCI-X
2
3
4
5
6
Slot 1 PCI-X
•
PCI Express I/O expansion board
Item
Description
Slot 6 PCIe2 x16 (16, 8, 4, 2, 1)
Slot 5 PCIe2 x8 (8, 4, 2, 1)
Slot 4 PCIe2 x8 (8, 4, 2, 1)
Slot 3 PCIe2 x16 (16, 8, 4, 2, 1)
1
2
3
4
Component identification 16
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SAS hard drive LEDs
Item
1
Description
Fault/UID LED (amber/blue)
Online LED (green)
2
SAS hard drive LED combinations
Online/activity Fault/UID LED
Interpretation
LED (green)
(amber/blue)
Alternating amber and The drive has failed, or a predictive failure alert has been
On, off, or
flashing
blue
received for this drive; it also has been selected by a management
application.
Steadily blue
The drive is operating normally, and it has been selected by a
management application.
On, off, or
flashing
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
On
Off
The drive is online, but it is not active currently.
On
Amber, flashing
regularly (1 Hz)
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is part of an array that is undergoing capacity
expansion or stripe migration, but a predictive failure alert has
been received for this drive. To minimize the risk of data loss, do
not replace the drive until the expansion or migration is complete.
Flashing regularly
(1 Hz)
Off
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding, or it is part of an array that is undergoing
capacity expansion or stripe migration.
Flashing regularly
(1 Hz)
Amber, flashing
regularly (1 Hz)
The drive is active, but a predictive failure alert has been received
for this drive. Replace the drive as soon as possible.
Flashing
irregularly
Off
The drive is active, and it is operating normally.
Flashing
irregularly
Component identification 19
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Online/activity Fault/UID LED
Interpretation
LED (green)
(amber/blue)
Steadily amber
A critical fault condition has been identified for this drive, and the
controller has placed it offline. Replace the drive as soon as
possible.
Off
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive. Replace
the drive as soon as possible.
Off
Off
Off
The drive is offline, a spare, or not configured as part of an array.
Battery pack LEDs
Item
Color
Description
Green
System Power LED. This LED is on when the system is
powered up and 12 V system power is available. This
power supply is used to maintain the battery charge and
provide supplementary power to the cache microcontroller.
1
Green
Auxiliary Power LED. This LED is on when 3.3V auxiliary
voltage is detected. The auxiliary voltage is used to
preserve BBWC data and is available any time that the
system power cords are connected to a power supply.
2
Amber
Green
Battery Health LED. To interpret the illumination patterns of
this LED, see the following table.
3
4
BBWC Status LED. To interpret the illumination patterns of
this LED, see the following table.
Component identification 20
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LED3 pattern
LED4 pattern
Interpretation
Flashing (2 Hz)
The system is powered down, and the cache contains data that has not
yet been written to the drives. Restore system power as soon as
possible to prevent data loss.
Off
Data preservation time is extended any time that 3.3 V auxiliary
power is available, as indicated by LED 2. In the absence of auxiliary
power, battery power alone preserves the data. A fully-charged
battery can normally preserve data for at least 2 days.
The battery lifetime also depends on the cache module size. For more
information, see the controller QuickSpecs on the HP website
Double flash, then The cache microcontroller is waiting for the host controller to
Off
Off
pause
communicate.
Flashing (1 Hz)
The battery pack is below the minimum charge level and is being
charged. Features that require a battery (such as write cache, capacity
expansion, stripe size migration, and RAID migration) are unavailable
temporarily until charging is complete. The recharge process takes
between 15 minutes and 2 hours, depending on the initial capacity of
the battery.
On
The battery pack is fully charged, and posted write data is stored in the
cache.
Off
Off
The battery pack is fully charged, and no posted write data exists in
the cache.
Off
Flashing (1 Hz)
An alternating green and amber flashing pattern indicates that the
cache microcontroller is executing from within its boot loader and
receiving new flash code from the host controller.
Flashing (1 Hz)
—
—
A short circuit exists across the battery terminals or within the battery
pack. BBWC features are disabled until the battery pack is replaced.
The life expectancy of a battery pack is typically more than 3 years.
On
An open circuit exists across the battery terminals or within the battery
pack. BBWC features are disabled until the battery pack is replaced.
The life expectancy of a battery pack is typically more than 3 years.
Flashing (1 Hz)
Component identification 21
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FBWC module LEDs
The FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side
of the cache module to facilitate status viewing.
1 Green LED
2 Amber LED
Interpretation
On
On
Off
Off
A backup is in progress.
Off
A restore is in progress.
Flashing (1 Hz)
Flashing (1 Hz)
On
The capacitor pack is charging.
The capacitor pack has completed charging.
One of the following conditions exists:
Flashing (2 Hz)
Alternating with
green LED
Flashing (2 Hz)
Alternating with
amber LED
•
•
The charging process has timed out.
The capacitor pack is not connected.
On
Off
The flash code image failed to load.
The flash code is corrupt.
On
Off
Component identification 22
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Item
Description
Graphics card power connector
Graphics card power connector
Graphics card power connector
SAS backplane power connector
Fan power connector
1
2
3
4
5
Component identification 24
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Operations
Power up the server
To power up the server, press the Power On/Standby button.
Power down the server
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1.
2.
Back up the server data.
Shut down the operating system as directed by the operating system documentation.
NOTE: If the operating system automatically places the server in Standby mode, omit the next
step.
3.
Press the Power On/Standby button to place the server in Standby mode. When the server activates
Standby power mode, the system power LED changes to amber.
IMPORTANT: Pressing the UID button illuminates the blue UID LEDs on the front and rear panels.
In a rack environment, this feature facilitates locating a server when moving between the front and
rear of the rack.
4.
Disconnect the power cords.
The system is now without power.
Extend the server from the rack
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is
adequately stabilized before extending a component from the rack.
WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release
latches and sliding the server into the rack. The sliding rails could pinch your fingers.
To extend the server from the rack:
Pull down the quick-release levers on each side of the server to release the server from the rack.
1.
Operations 25
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2.
Extend the server on the rack rails until the server rail-release latches engage.
3.
After performing the installation or maintenance procedure, slide the server into the rack by pressing the
server rail-release latches.
Remove the access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
To remove the component:
1.
Operations 26
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2.
3.
Open the locking latch, slide the access panel to the rear of the chassis, and remove the access panel.
If the locking latch is locked, use a T-15 Torx screwdriver to unlock the latch.
Install the access panel
1.
2.
Place the access panel on top of the server.
Slide the access panel forward until it clicks into place.
Remove the processor memory drawer
1.
2.
3.
Remove the processor memory drawer shipping screws, if installed. Retain the screws for future use.
Release the latches on the release lever.
4.
Lower the handle, and then extend the processor memory drawer from the server until the release
latches catch.
WARNING: The processor memory drawer weighs more than 11.3 kg (25.0 lb). Use extra
caution when removing and replacing the processor memory drawer.
Operations 27
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5.
Firmly holding the processor memory drawer, press the release buttons and then remove the drawer
from the server.
Access the Systems Insight Display
To access the Systems Insight Display:
1.
2.
Press and release the panel.
After the display fully ejects, rotate the display downward to view the LEDs.
Remove the SPI board
To remove the component:
1.
2.
Power off the server.
Operations 28
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3.
4.
Disconnect all cables from the SPI board.
IMPORTANT: If replacing the SPI board or clearing NVRAM, you must re-enter the server serial
5.
Raise the levers, and lift the SPI board from the server.
6.
Remove all components from the failed SPI board.
To replace the component, reverse the removal procedure.
Operations 29
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Setup
Optional installation services
Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and
running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate
both hardware and software support into a single package. A number of service level options are available
to meet your needs.
HP Care Pack Services offer upgraded service levels to expand your standard product warranty with
easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Some of
the Care Pack services are:
•
Hardware support
o
o
o
6-Hour Call-to-Repair
4-Hour 24x7 Same Day
4-Hour Same Business Day
•
Software support
o
o
o
o
Microsoft®
Linux
HP ProLiant Essentials (HP SIM and RDP)
VMware
•
•
Integrated hardware and software support
o
o
o
o
Critical Service
Proactive 24
Support Plus
Support Plus 24
Startup and implementation services for both hardware and software
For more information on HP Care Pack Services, see the HP website
Rack planning resources
The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For
more information on the content of each resource, see the rack resource kit documentation.
Optimum environment
When installing the server, select a location that meets the environmental standards described in this section.
Setup 30
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Space and airflow requirements
To allow for servicing and adequate airflow, observe the following space and airflow requirements when
deciding where to install a rack:
•
•
•
Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack
or row of racks.
HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the
front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and
the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.
CAUTION: To prevent improper cooling and damage to the equipment, do not block the
ventilation openings.
When vertical space in the rack is not filled by a server or rack component, the gaps between the
components cause changes in airflow through the rack and across the servers. Cover all gaps with blanking
panels to maintain proper airflow.
CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement
ensures proper airflow. Using a rack without blanking panels results in improper cooling that can
lead to thermal damage.
The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the front
and rear doors that provide 64 percent open area for ventilation.
CAUTION: When using a Compaq branded 7000 series rack, install the high airflow rack door
insert (PN 327281-B21 for 42U rack, PN 157847-B21 for 22U rack) to provide proper
front-to-back airflow and cooling.
CAUTION: If a third-party rack is used, observe the following additional requirements to ensure
adequate airflow and to prevent damage to the equipment:
• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow
5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate
airflow (equivalent to the required 64 percent open area for ventilation).
• Side—The clearance between the installed rack component and the side panels of the rack
must be a minimum of 7 cm (2.75 in).
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated,
climate-controlled environment.
The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C
(95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).
CAUTION: To reduce the risk of damage to the equipment when installing third-party options:
• Do not permit optional equipment to impede airflow around the server or to increase the
internal rack temperature beyond the maximum allowable limits.
• Do not exceed the manufacturer’s TMRA.
Setup 31
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Power requirements
Installation of this equipment must comply with local and regional electrical regulations governing the
installation of information technology equipment by licensed electricians. This equipment is designed to
operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on
options, refer to the product rating label or the user documentation supplied with that option.
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not
overload the AC supply branch circuit that provides power to the rack. Consult the electrical
authority having jurisdiction over wiring and installation requirements of your facility.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply. This device protects the hardware from damage caused
by power surges and voltage spikes and keeps the system in operation during a power failure.
When installing more than one server, you may need to use additional power distribution devices to safely
provide power to all devices. Observe the following guidelines:
•
•
Balance the server power load between available AC supply branch circuits.
Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current
rating.
•
•
Do not use common power outlet strips for this equipment.
Provide a separate electrical circuit for the server.
Electrical grounding requirements
The server must be grounded properly for proper operation and safety. In the United States, you must install
the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as
any local and regional building codes. In Canada, you must install the equipment in accordance with
Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must
install the equipment in accordance with any regional or national electrical wiring codes, such as the
International Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure
that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed
or certified grounding-type devices.
Because of the high ground-leakage currents associated with multiple servers connected to the same power
source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or
includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those
complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for
the server is not recommended.
Rack warnings
Setup 32
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WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:
• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack
can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might
become unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle
the rack from both sides.
Identifying the contents of the server shipping carton
Unpack the server shipping carton and locate the materials and documentation necessary for installing the
server. All the rack mounting hardware necessary for installing the server into the rack is included with the
rack or the server.
The contents of the server shipping carton include:
•
•
•
•
Server
Power cord
Hardware documentation, Documentation CD, and software products
Rack-mounting hardware
In addition to the supplied items, you might need:
•
•
Operating system or application software
Hardware options
Installing hardware options
Install any hardware options before initializing the server. For options installation information, refer to the
option documentation. For server-specific information, refer to "Hardware options installation (on page 35)."
Installing the server into the rack
Refer to the installation instructions that ship with the rack kit to install the server into the rack.
Powering up and configuring the server
To power up the server, press the Power On/Standby button.
While the server boots, RBSU and the ORCA utility are automatically configured to prepare the server for
operating system installation.
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To configure these utilities manually:
•
Press the F8 key when prompted during the array controller initialization to configure the array
controller using ORCA.
•
Press the F9 key when prompted during the boot process to change the server settings using RBSU. The
system is set up by default for the English language.
For more information on the automatic configuration, refer to the HP ROM-Based Setup Utility User Guide
located on the Documentation CD.
Installing the operating system
To operate properly, the server must have a supported operating system. For the latest information on
Two methods are available to install an operating system on the server:
•
•
SmartStart assisted installation—Insert the SmartStart CD into the CD-ROM drive and reboot the server.
Manual installation—Insert the operating system CD into the CD-ROM drive and reboot the server. This
process may require you to obtain additional drivers from the HP website
Follow the on-screen instructions to begin the installation process.
For information on using these installation paths, refer to the SmartStart installation poster in the HP ProLiant
Essentials Foundation Pack, included with the server.
Registering the server
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Hardware options installation
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options and
identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Secondary processor memory board option
To install the component:
1.
2.
3.
Remove the processor memory drawer cover.
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4.
Remove the tray with the I/O enabler board.
CAUTION: When installing the tray with the secondary processor memory board, be sure that all
DIMM latches on the primary processor memory board are in the fully-locked position. Failure to
do so results in damage to the primary processor memory board.
5.
Install the tray with the secondary processor memory board.
6.
7.
8.
9.
Install the processor memory drawer cover.
Install the processor memory drawer.
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Processor options
The server supports up to four processors.
Observe the following processor installation guidelines:
•
•
Processor socket 1 must be populated.
HP recommends installing processors in pairs.
When configuring the server, see the following table to determine which processors must be populated to
ensure which expansion slots can be used.
Processor
Expansion slots
Expansion slots 10 and 11
Expansion slots 7–9
Expansion slots 4–6
Expansion slots 1–3
1
2
3
4
Installing a processor option
The processors and memory are located in the drawer accessible from the front of the server. It is not
necessary to extend or remove the server from the rack to install or replace processors and memory.
WARNING: Use caution when installing the processor memory module or removing the
processor memory module. The processor memory module is very heavy when fully populated.
CAUTION: To help avoid damage to the processor and system board, do not install the
processor without using the processor installation tool.
CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor
configurations must contain processors with the same part number.
IMPORTANT: When either optional I/O expansion board is installed in a two-processor
configuration, processor 2 and the I/O enabler must be installed.
To install the component:
1.
Update the system ROM.
Follow the instructions on the website to update the system ROM.
2.
3.
CAUTION: To prevent damage to the processor memory drawer cover, be sure the handle of the
processor memory drawer is fully open before removing the cover.
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4.
Remove the processor memory drawer cover.
5.
6.
Remove the processor socket protective cover.
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7.
Open the processor socket retaining bracket and the processor locking lever.
IMPORTANT: Be sure the processor remains inside the processor installation tool.
8.
If the processor has separated from the installation tool, carefully re-insert the processor in the tool.
Handle the processor by the edges only, and do not touch the bottom of the processor, especially the
contact area.
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9.
The processor fits one way into the socket. Use the alignment guides on the processor and socket to
properly align the processor with the socket. Install the spare processor. THE PINS ON THE SYSTEM
BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To
avoid damage to the system board:
• Never install or remove a processor without using the processor installation tool.
• Do not touch the processor socket contacts.
• Do not tilt or slide the processor when lowering the processor into the socket.
10. Press the tabs on the processor tool to release the processor, and then remove the processor tool.
11. Close the processor socket retaining bracket and the processor locking lever.
CAUTION: Be sure to close the processor socket retaining bracket before closing the processor
locking lever. The lever should close without resistance. Forcing the lever closed can damage the
processor and socket, requiring system board replacement.
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12. Remove the thermal interface media protective cover.
CAUTION: To avoid possible mechanical or thermal damage to the server, orient the heatsinks
so that the alignment arrows and text are closest to the center of the server.
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13. Align and install the heatsink. Alternate tightening the screws until the heatsink is seated properly.
14. Repeat steps 8–13 for the other processor and heatsink.
15. Remove the DIMM baffle from the secondary processor memory board.
16. Install the DIMMs on the secondary processor memory board.
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17. Install the DIMM baffle.
18. Install the processor memory drawer cover.
19. Install the processor memory drawer.
Memory configurations
This server supports up to 1 TB of system memory using DDR3 2-GB, 4-GB, 8-GB, 16-GB, and 32-GB memory
modules across 48 memory sockets.
Population order
The two tables below represent the memory module population order for one processor. The population
order for the other processor is identical. SR denotes Single Rank, DR denotes Dual Rank, and QR denotes
Quad Rank.
All memory modules must follow the population order shown in these two tables for both processors with the
following exception:
•
QR memory modules must be installed only in memory sockets 2, 5, 8, and 11, while following the
population order for those memory sockets.
Processor
memory
socket
1
2
3
4
5
6
SR/DR
SR/DR/QR
SR/DR
SR/DR
SR/DR/QR
SR/DR
Rank support
per memory
socket
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Population
order
A
I
E
C
K
G
A
A
A
B
B
B
Processor
memory
channel
Processor
memory
socket
7
8
9
10
11
12
SR/DR
SR/DR/QR
SR/DR
SR/DR
SR/DR/QR
SR/DR
Rank support
per memory
socket
Population
order
B
J
F
D
L
H
C
C
C
D
D
D
Processor
memory
channel
Population rules
When installing memory modules, observe the following population rules:
•
•
Use only HP memory modules listed in the DL585 QuickSpecs at the HP website
Advanced ECC is not available if x4 and x8 memory modules are mixed in channels (A and B), (C and
D), or both, but standard ECC is still available. Advanced ECC is available if x4 and x8 memory
modules are mixed in memory channels (A and C), (B and D), or both.
Population guidelines
improved by following the guidelines below:
•
Memory modules may be installed one at a time per processor, but installing two at a time per processor
provides for additional performance and installing four at a time per processor provides for better
performance.
•
•
•
For optimal performance, install equal amounts of memory for both processors.
For best performance, install all memory modules of the same speed on the same processor.
For best power, install all memory modules of the same voltage on the same processor.
Online Spare memory population guidelines
Online spare memory provides protection against persistent DRAM failure. It monitors DIMMs for excessive
correctable errors and copies the content of an unhealthy rank to an available spare rank in advance of
multi-bit or persistent single-bit failures that may result in uncorrectable faults. Rank-sparing is more efficient
than DIMM-sparing since only a portion of a DIMM is set aside for memory protection.
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When Online Spare memory is enabled, one of the ranks is set aside as the Online spare rank. In the event
that ranks of different sizes are on the same memory channel, a rank is selected that will be able to contain
any of the ranks in the event of an Online spare switchover.
If a DIMM rank on a given memory channel exceeds its correctable ECC threshold, then the contents of the
failing DIMM rank is copied to the spare DIMM rank. Once the copy is complete, all memory accesses to the
previous failing DIMM rank go to the spare DIMM rank. Online spare is handled on a per memory channel
basis.
No performance penalty occurs for rank-sparing, other than the time it takes to copy the data from the failing
rank to the spare rank upon an error condition.
The following population rules apply to each memory cartridge. Begin with the population order (on page
•
•
•
All installed processors must contain a valid sparing configuration.
Install at least two ranks on a given channel.
Rank sparing cannot be enabled if one single rank DIMM is on a given channel. For example, if one
single rank DIMM is populated (following the population rules) on all the channels on a processor, then
Online spare cannot be enabled. To support Online spare in this case, the DIMMs would have to be
paired together on a single channel.
Memory bus speed
Depending on the quantity and native speed of the memory modules installed, memory bus speeds can be
1333 MHz, 1066 MHz, 800 MHz, or 667 MHz. Memory bus speeds can be different for each processor.
To determine memory bus speeds:
1.
2.
Within RBSU, select the Power Management Options menu > Advanced Power Management Options
menu > Maximum Memory Bus Frequency menu.
Select one of the following menu options:
o
Auto (default)—The memory bus speed is set to what is shown in the following table. If the native
speed of the installed memory module is slower than the memory bus speed, the memory bus speed
is set to the memory module native speed.
Memory
modules per
channel
QR
SR or DR Memory
Memory bus speed
Memory bus speed
(low-voltage memory
module)
module native (standard-voltage
speed
memory module)
—
1
SR 1333 MHz
DR 1333 MHz
DR 1066 MHz
1333 MHz
1333 MHz
1
1
—
2
QR 1066 MHz 1066 MHz
1066 MHz
1333 MHz
1
2
—
SR 1333 MHz
DR 1333 MHz
DR 1066 MHz
SR 1333 MHz
DR 1333 MHz
DR 1066 MHz
QR 1066 MHz
SR 1333 MHz
1333 MHz
1
1
800 MHz
800 MHz
2
—
—
3 SR
3 DR
1066 MHz
1066 MHz
1066 MHz
800 MHz
3
3
DR 1333 MHz
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DR 1066 MHz
SR 1333 MHz
DR 1333 MHz
DR 1066 MHz
SR 1333 MHz
DR 1333 MHz
DR 1066 MHz
QR 1066 MHz
—
1
3 mixed
2
1066 MHz
800 MHz
800 MHz
667 MHz
3
3
o
800 MHz—The memory bus speed is set to 800 MHz regardless of the quantity of memory modules
installed, unless the table above reflects a slower memory bus speed.
NOTE: There may be more than one memory bus speed menu option.
Single-, dual-, and quad-rank DIMMs
To understand and configure memory protection modes properly, an understanding of single-, dual-, and
quad-rank DIMMs is helpful. Some DIMM configuration requirements are based on these classifications.
A single-rank DIMM has one set of memory chips that is accessed while writing to or reading from the
memory. A dual-rank DIMM is similar to having two single-rank DIMMs on the same module, with only one
rank accessible at a time. A quad-rank DIMM is, effectively, two dual-rank DIMMs on the same module. Only
one rank is accessible at a time. The server memory control subsystem selects the proper rank within the
DIMM when writing to or reading from the DIMM.
Dual- and quad-rank DIMMs provide the greatest capacity with the existing memory technology. For
example, if current DRAM technology supports 2-GB single-rank DIMMs, a dual-rank DIMM would be 4-GB,
and a quad-rank DIMM would be 8-GB.
DIMM identification
To determine DIMM characteristics, use the label attached to the DIMM and the following illustration and
table.
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Item Description
Definition
Size
—
1
2
Rank
1R = Single-rank
2R = Dual-rank
4R = Quad-rank
Data width
x4 = 4-bit
x8 = 8-bit
3
4
Voltage rating
L = Low voltage (1.35v)
Blank or omitted = Standard
Memory speed
DIMM type
10600 = 1333-MHz
8500 = 1066-MHz
5
6
R = RDIMM (registered)
E = UDIMM (unbuffered with ECC)
For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com).
Advanced ECC memory
Advanced ECC memory is the memory protection mode for this server. In Advanced ECC, the server does not
fail because of correctable memory errors. The server provides notification if the level of correctable errors
exceeds a pre-defined threshold rate.
Advanced ECC provides additional protection over standard ECC because it is possible to correct certain
memory errors that would otherwise be uncorrectable and result in a server failure.
Whereas standard ECC can correct single-bit memory errors, Advanced ECC can correct single-bit memory
errors and multi-bit memory errors if all failed bits are on the same DRAM device on the memory module.
Installing DIMMs on the primary processor memory board
To install the component:
1.
2.
3.
Remove the processor memory drawer cover.
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4.
Remove the tray.
5.
Remove the DIMM baffle.
6.
Install the DIMMs.
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7.
Install the DIMM baffle.
CAUTION: When installing the tray with the secondary processor memory board, be sure that all
DIMM latches on the primary processor memory board are in the fully-locked position. Failure to
do so results in damage to the primary processor memory board.
8.
9.
Install the tray.
Install the processor memory drawer cover.
10. Install the processor memory drawer.
Installing DIMMs on the secondary processor memory board
To install the component:
1.
2.
3.
Remove the processor memory drawer cover.
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4.
Remove the DIMM baffle.
5.
Install the DIMMs.
6.
7.
8.
9.
Install the DIMM baffle.
Install the processor memory drawer cover.
Install the processor memory drawer.
Hot-plug hard drive option
When adding hard drives to the server, observe the following general guidelines:
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•
•
•
The system automatically sets all device numbers.
If only one hard drive is used, install it in the bay with the lowest device number.
Hard drives must be SFF types.
Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped
together into the same drive array.
To install the component:
1.
Remove the hard drive blank.
2.
Prepare the SAS hard drive.
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3.
Install the hard drive.
4.
Determine the status of the drive from the hot-plug SAS hard drive LED combinations ("SAS hard drive
Redundant hot-plug power supply option
The server supports up to four hot-plug power supplies. Install all power supplies to provide full redundancy.
HP recommends installing redundant hot-plug power supplies in pairs.
To confirm the redundancy of your configuration, see the HP power advisor at the HP website
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it.
Pay particular attention to the plug, electrical outlet, and the point where the cord extends from
the server.
1.
Remove the power supply blank.
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2.
Slide the power supply into the power supply bay until the device locks into place.
3.
4.
5.
6.
Connect the power cord to the power supply.
Connect the power cord to the power source.
Be sure that the front panel external health LED is green.
Internal solid state drive expansion bay option
1.
2.
3.
4.
5.
Install the solid state drive.
6.
Connect the cable.
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The cable and the cable arrangement might appear differently from shown.
7.
8.
9.
Install the SPI board.
Slide the server back into the rack.
Expansion board options
The server supports up to 11 expansion slots. The server ships with 5 PCI Express expansion slots.
To support the optional expansion slots, install one of the following options into the server:
•
•
PCI Express I/O Expansion Board—Adds six optional slots
PCI-X/PCI Express I/O Expansion Board—Adds five optional slots
Installing an expansion board
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all expansion slots have either an expansion slot cover or an expansion board installed.
1.
2.
3.
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4.
5.
6.
Open the expansion board retainer, and then remove the expansion slot cover.
Install the expansion board.
If necessary, install the shipping screw. For more information, see "Securing an expansion board for
7.
8.
9.
Close the expansion slot retainer.
Connect any required internal or external cables to the expansion board.
10. Slide the server back into the rack.
12. Resume normal server operations.
Securing an expansion board for shipping
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CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all expansion slots have either an expansion slot cover or an expansion board installed.
1.
2.
3.
4.
Remove the shipping screws.
5.
Open the expansion board retainer.
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6.
Install the shipping screw.
7.
8.
9.
Close the expansion slot retainer.
Slide the server back into the rack.
11. Resume normal server operations.
Installing the PCI Express I/O expansion board
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all expansion slots have either an expansion slot cover or an expansion board installed.
IMPORTANT: When either optional I/O expansion board is installed in a two-processor
configuration, processor 2 and the I/O enabler must be installed.
1.
2.
3.
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4.
Release the latches on the release lever.
5.
Lower the handle, and then extend the processor memory drawer from the server until the release
latches catch.
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6.
Install the PCI Express I/O expansion board.
7.
8.
9.
Slide the processor memory drawer back into the server.
10. Slide the server back into the rack.
Installing the PCI-X/PCI Express I/O expansion board
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all expansion slots have either an expansion slot cover or an expansion board installed.
IMPORTANT: When either optional I/O expansion board is installed in a two-processor
configuration, processor 2 and the I/O enabler must be installed.
1.
2.
3.
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4.
Release the latches on the release lever.
5.
Lower the handle, and then extend the processor memory drawer from the server until the release
latches catch.
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6.
Install the PCI-X/PCI Express I/O expansion board.
7.
8.
9.
Slide the processor memory drawer back into the server.
10. Slide the server back into the rack.
HP NC524SFP Dual Port 10GbE Module option
IMPORTANT: The NC524SFP Dual Port 10GbE Module option is compatible only with the
NC375i SPI board.
When installed on the SPI board, the HP NC524SFP Dual Port 10GbE Module provides two 10G NIC
connectors for server I/O. When the HP NC524SFP module is installed, 1G NIC connectors 1 and 2 on the
rear panel are unavailable.
IMPORTANT: When both an HP NC524SFP module and an optional HP NC522SFP Dual Port
10GbE Server Adapter are installed in the server, only expansion slot 1 has Wake On LAN
capability.
To install the component:
1.
2.
3.
4.
5.
Disconnect the network cables.
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6.
Install the mini-DIMM on the SPI board.
7.
8.
Install the SPI board.
Using a T-15 Torx screwdriver, remove the 10G NIC adapter blank.
Save the retaining screw.
9.
Install the HP NC524SFP module on the SPI board.
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10. Secure the 10G NIC connectors to the chassis with the retaining screw.
11. Install the RJ-45 plugs on the bottom two RJ-45 connectors on the rear panel.
13. Slide the server back into the rack.
14. Connect the network cables.
Battery-backed write cache module
The HP BBWC protects against hard boot, power, controller, and system board failures. The server supports
the following battery-backed options:
•
•
256-MB cache module (standard)
512-MB cache module (optional)
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The BBWC consists of two parts: a battery pack and a storage cache module.
Along with the cache module, the battery pack provides transportable data protection, increases overall
controller performance, and maintains any cached data for up to 72 hours after the server loses power. The
NiMH batteries in the battery pack are continuously recharged through a trickle-charging process whenever
the system power is on.
CAUTION: To prevent a server malfunction or damage to the equipment, do not add or remove
the battery pack while an array capacity expansion, RAID level migration, or stripe size migration
is in progress.
CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED
before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds, do
not remove the cable from the cache module. The cache module is backing up data, and data is
lost if the cable is detached.
IMPORTANT: The battery pack might have a low charge when installed. In this case, a POST
error message is displayed when the server is powered up, indicating that the battery pack is
temporarily disabled. No action is necessary on your part. The internal circuitry automatically
recharges the batteries and enables the battery pack. This process might take up to four hours.
During this time, the cache module functions properly, but without the performance advantage of
the battery pack.
To install the component:
1.
Close all applications, and power down the server (on page 25). This procedure flushes all data from
the cache.
2.
3.
4.
5.
Install the cache module.
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6.
Attach the cable to the cache module.
7.
8.
Install the battery.
Connect the cable to the battery.
The SPI board is not shown for clarity.
9.
10. Slide the server back into the rack.
FBWC module and capacitor pack option
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CAUTION: The cache module connector does not use the industry-standard DDR3 mini-DIMM
pinout. Do not use the controller with cache modules designed for other controller models,
because the controller can malfunction and you can lose data. Also, do not transfer this cache
module to an unsupported controller model, because you can lose data.
To install the component:
1.
2.
3.
Back up all data.
Close all applications.
CAUTION: In systems that use external data storage, be sure that the server is the first unit to be
powered down and the last to be powered back up. Taking this precaution ensures that the system
does not erroneously mark the drives as failed when the server is powered up.
4.
5.
6.
7.
Install the FBWC module.
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8.
Connect the cable.
9.
Install the capacitor pack.
10. Install the SPI board.
12. Slide the server back into the rack.
HP Trusted Platform Module option
Use these instructions to install and enable a TPM on a supported server. This procedure includes three
sections:
1.
2.
3.
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TPM installation requires the use of drive encryption technology, such as the Microsoft Windows BitLocker
Drive Encryption feature. For more information on BitLocker, see the Microsoft website
CAUTION: Always observe the guidelines in this document. Failure to follow these guidelines
can cause hardware damage or halt data access.
When installing or replacing a TPM, observe the following guidelines:
•
•
•
•
Do not remove an installed TPM. Once installed, the TPM becomes a permanent part of the system
board.
When installing or replacing hardware, HP service providers cannot enable the TPM or the encryption
technology. For security reasons, only the customer can enable these features.
When returning a system board for service replacement, do not remove the TPM from the system board.
When requested, HP Service provides a TPM with the spare system board.
Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security
rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the
system compromised and take appropriate measures to ensure the integrity of the system data.
•
•
When using BitLocker, always retain the recovery key/password. The recovery key/password is
required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity.
HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the
encryption technology feature documentation provided by the operating system.
Retaining the recovery key/password
The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after
BitLocker™ is enabled. When using BitLocker™, always retain the recovery key/password. The recovery
key/password is required to enter Recovery Mode after BitLocker™ detects a possible compromise of system
integrity.
To help ensure maximum security, observe the following guidelines when retaining the recovery
key/password:
•
•
•
Always store the recovery key/password in multiple locations.
Always store copies of the recovery key/password away from the server.
Do not save the recovery key/password on the encrypted hard drive.
Installing the Trusted Platform Module board
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
1.
2.
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3.
4.
5.
CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures
the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM,
administrators should consider the system compromised and take appropriate measures to ensure
the integrity of the system data.
6.
Install the TPM board. Press down on the connector to seat the board.
7.
Install the TPM security rivet by pressing the rivet firmly into the system board.
8.
9.
Install the SPI board.
10. Slide the server back into the rack.
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Enabling the Trusted Platform Module
1.
2.
3.
4.
5.
6.
7.
8.
When prompted during the start-up sequence, access RBSU by pressing the F9 key.
From the Main Menu, select Server Security.
From the Server Security Menu, select Trusted Platform Module.
From the Trusted Platform Module Menu, select TPM Functionality.
Select Enable, and then press the Enter key to modify the TPM Functionality setting.
Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.
Reboot the server.
Enable the TPM in the OS. For OS-specific instructions, see the OS documentation.
CAUTION: When a TPM is installed and enabled on the server, data access is locked if you fail
to follow the proper procedures for updating the system or option firmware, replacing the system
board, replacing a hard drive, or modifying OS application TPM settings.
For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module
For more information on adjusting TPM usage in BitLocker™, see the Microsoft website
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Server software and configuration utilities
Configuration tools
SmartStart software
SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent
way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting
in proven, reliable configurations.
SmartStart assists the deployment process by performing a wide range of configuration activities, including:
•
•
Preparing the system for installing "off-the-shelf" versions of leading operating system software
Installing optimized server drivers, management agents, and utilities automatically with every assisted
installation
•
•
Installing software drivers directly from the CD. With systems that have Internet connection, the
SmartStart Autorun Menu provides access to a complete list of ProLiant system software.
•
SmartStart is included in the HP Insight Foundation suite for ProLiant. For more information about SmartStart
software, see the HP Insight Foundation suite for ProLiant or the HP website
SmartStart Scripting Toolkit
The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended
automated installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to
support ProLiant BL, ML, DL, and SL servers. The toolkit includes a modular set of utilities and important
documentation that describes how to apply these tools to build an automated server deployment process.
The Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts are
used to automate many of the manual steps in the server configuration process. This automated server
configuration process cuts time from each deployment, making it possible to scale rapid, high-volume server
deployments.
For more information, and to download the SmartStart Scripting Toolkit, see the HP website
HP ROM-Based Setup Utility
RBSU is a configuration utility embedded in HP ProLiant servers that performs a wide range of configuration
activities that can include the following:
•
•
Configuring system devices and installed options
Enabling and disabling system features
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•
•
•
•
Displaying system information
Selecting the primary boot controller
Configuring memory options
Language selection
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or
Using RBSU
To use RBSU, use the following keys:
•
•
•
•
To access RBSU, press the F9 key during power-up when prompted.
To navigate the menu system, use the arrow keys.
To make selections, press the Enter key.
To access Help for a highlighted configuration option, press the F1 key.
IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does
not prompt you for confirmation of settings before you exit the utility. To change a selected setting,
you must select a different setting and press the Enter key.
Default configuration settings are applied to the server at one of the following times:
•
•
Upon the first system power-up
After defaults have been restored
Default configuration settings are sufficient for proper typical server operation, but configuration settings can
be modified using RBSU. The system will prompt you for access to RBSU with each power-up.
Auto-configuration process
The auto-configuration process automatically runs when you boot the server for the first time. During the
power-up sequence, the system ROM automatically configures the entire system without needing any
intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a
default setting based on the number of drives connected to the server.
NOTE: The server may not support all the following examples.
NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not
automatically configure the array. You must run ORCA to configure the array settings.
Drives installed
Drives used
1
RAID level
RAID 0
RAID 1
RAID 5
None
1
2
2
3, 4, 5, or 6
0
3, 4, 5, or 6
More than 6
To change any ORCA default settings and override the auto-configuration process, press the F8 key when
prompted.
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By default, the auto-configuration process configures the system for the English language. To change any
default settings in the auto-configuration process (such as the settings for language, operating system, and
primary boot controller), execute RBSU by pressing the F9 key when prompted. After the settings are
selected, exit RBSU and allow the server to reboot automatically.
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or
Boot options
Near the end of the boot process, the boot options screen is displayed. This screen is visible for several
seconds before the system attempts to boot from a supported boot device. During this time, you can do the
following:
•
•
Access RBSU by pressing the F9 key.
Access the System Maintenance Menu (which enables you to launch ROM-based Diagnostics or
Inspect) by pressing the F10 key.
•
•
Access the boot menu by pressing the F11 key.
Force a PXE Network boot by pressing the F12 key.
BIOS Serial Console
BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU
remotely through a serial connection to the server COM port. The server that you are remotely configuring
does not require a keyboard and mouse.
For more information about BIOS Serial Console, see the BIOS Serial Console User Guide on the
Configuring AMP modes
Servers using AMD processors do not support Mirrored Memory or RAID Memory Mode.
Not all ProLiant servers support all AMP modes. RBSU provides menu options only for the modes supported
by the server. Advanced memory protection within RBSU enables the following advanced memory.
•
Advanced ECC Mode—Provides memory protection beyond Standard ECC. All single-bit failures and
some multi-bit failures can be corrected without resulting in system downtime.
•
Online Spare Mode—Provides protection against failing or degraded DIMMs. Certain memory is set
aside as spare, and automatic failover to spare memory occurs when the system detects a degraded
DIMM. DIMMs that are likely to receive a fatal/uncorrectable memory error are removed from
operation automatically, resulting in less system downtime.
See the server-specific user guide for DIMM population requirements.
•
•
Mirrored Memory Mode—Provides protection against uncorrectable memory errors that would
otherwise result in system failure. In this mode, the system maintains two copies of all data. If an
uncorrectable memory error occurs, the system automatically retrieves the good data from the mirrored
copy. The system continues to operate normally without any user intervention. If the system supports
hot-plug memory, the failed memory can be replaced while the system continues to operate.
RAID Memory Mode—Provides protection levels similar to Mirrored Memory Mode, and it requires less
memory allocation than full redundancy.
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Configuring online spare memory
To configure online spare memory:
1.
2.
3.
4.
5.
6.
7.
Install the required DIMMs.
When the prompt appears, access RBSU by pressing the F9 key during power-up.
Select System Options.
Select Advanced Memory Protection.
Select Online Spare with Advanced ECC Support.
Press the Enter key.
Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.
For more information on online spare memory, see the HP website
Array Configuration Utility
ACU is a browser-based utility with the following features:
•
•
Runs as a local application or remote service
Supports online array capacity expansion, logical drive extension, assignment of online spares, and
RAID or stripe size migration
•
•
Suggests the optimum configuration for an unconfigured system
Provides different operating modes, enabling faster configuration or greater control over the
configuration options
•
•
•
Remains available any time that the server is on
Displays on-screen tips for individual steps of a configuration procedure
Beginning with ACU version 8.28.13.0, provides diagnostic functionality on the Diagnostics tab
(formerly known as Array Diagnostics Utility).
For optimum performance, the minimum display settings are 1024 × 768 resolution and 16-bit color. Servers
running Microsoft® operating systems require one of the following supported browsers:
•
•
Internet Explorer 6.0 or later
Mozilla Firefox 2.0 or later
For Linux servers, see the README.TXT file for additional browser and support information.
For more information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant
configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP
Option ROM Configuration for Arrays
Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign
RAID levels, and establish online spare configurations.
The utility also provides support for the following functions:
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•
•
•
•
•
Reconfiguring one or more logical drives
Viewing the current logical drive configuration
Deleting a logical drive configuration
Setting the controller to be the boot controller
Selecting the boot volume
If you do not use the utility, ORCA will default to the standard configuration.
For more information regarding the default configurations that ORCA uses, see the HP ROM-Based Setup
Utility User Guide on the Documentation CD.
For more information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant
configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP
Re-entering the server serial number and product ID
After you replace the system board, you must re-enter the server serial number and the product ID.
1.
2.
3.
4.
During the server startup sequence, press the F9 key to access RBSU.
Select the Advanced Options menu.
Select Service Options.
Select Serial Number. The following warnings appear:
WARNING! WARNING! WARNING! The serial number is loaded into the system during
the manufacturing process and should NOT be modified. This option should only
be used by qualified service personnel. This value should always match the
serial number sticker located on the chassis.
Warning: The serial number should ONLY be modified by qualified personnel.
This value should always match the serial number located on the chassis.
5.
6.
7.
Press the Enter key to clear the warning.
Enter the serial number and press the Enter key.
Select Product ID. The following warning appears:
Warning: The Product ID should ONLY be modified by qualified personnel. This
value should always match the Product ID on the chassis.
8.
9.
Enter the product ID and press the Enter key.
Press the Esc key to close the menu.
10. Press the Esc key to exit RBSU.
11. Press the F10 key to confirm exiting RBSU. The server automatically reboots.
Management tools
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as
a blue screen, ABEND (does not apply to HP ProLiant DL980 Servers), or panic. A system fail-safe timer, the
ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the
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operating system is functioning properly, the system periodically resets the timer. However, when the
operating system fails, the timer expires and restarts the server.
ASR increases server availability by restarting the server within a specified time after a system hang. At the
same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR
has restarted the system. You can disable ASR from the System Management Homepage or through RBSU.
ROMPaq utility
The ROMPaq utility enables you to upgrade the system firmware (BIOS). To upgrade the firmware, insert a
ROMPaq USB Key into an available USB port and boot the system. In addition to ROMPaq, Online Flash
Components for Windows and Linux operating systems are available for updating the system firmware.
The ROMPaq utility checks the system and provides a choice (if more than one exists) of available firmware
revisions.
For more information, go to the HP website (http://www.hp.com/go/hpsc) and click on Drivers, Software
& Firmware. Then, enter your product name in the Find an HP product field and click Go.
Integrated Lights-Out 3 technology
The iLO 3 subsystem is a standard component of selected ProLiant servers that provides server health and
remote server manageability. The iLO 3 subsystem includes an intelligent microprocessor, secure memory,
and a dedicated network interface. This design makes iLO 3 independent of the host server and its operating
system.
In addition to remote management features, iLO 3 is also responsible for managing the health of the ProLiant
server. The intelligence of iLO 3 manages the Sea of Sensors thermal control, directs power management
functions, and monitors the health of server components.
The iLO 3 subsystem provides secure remote access from any authorized network client. The enhancements
to iLO 3 enable customers to get work done faster by providing turbo-charged remote access performance,
a streamlined user experience, and enhanced standards support.
Using iLO 3, you can do the following:
•
•
•
•
•
•
Access a high-performance and secure Remote Console to the server from anywhere in the world.
Use the shared iLO 3 Remote Console to collaborate with up to six server administrators.
Remotely mount high-performance Virtual Media devices to the server.
Securely and remotely control the power state of the managed server.
Send alerts from iLO 3 regardless of the state of the host server.
Access advanced troubleshooting features through the iLO 3 interface.
For more information about iLO 3 features (which may require an iLO Advanced Pack or iLO Advanced for
BladeSystem license), see the iLO 3 documentation on the Documentation CD or on the HP website
Erase Utility
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CAUTION: Perform a backup before running the System Erase Utility. The utility sets the system
to its original factory state, deletes the current hardware configuration information, including
array setup and disk partitioning, and erases all connected hard drives completely. Refer to the
instructions for using this utility.
Run the Erase Utility if you must erase the system for the following reasons:
•
•
You want to install a new operating system on a server with an existing operating system.
You encounter an error when completing the steps of a factory-installed operating system installation.
To access the Erase Utility, use the System Erase button on the home screen of the SmartStart CD ("SmartStart
Redundant ROM support
The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has
an 8-MB ROM that acts as two, separate 4-MB ROMs. In the standard implementation, one side of the ROM
contains the current ROM program version, while the other side of the ROM contains a backup version.
NOTE: The server ships with the same version programmed on each side of the ROM.
Safety and security benefits
When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a
backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for
any reason. This feature protects the existing ROM version, even if you experience a power failure while
flashing the ROM.
USB support
HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by
the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB
devices through legacy USB support, which is enabled by default in the system ROM.
Legacy USB support provides USB functionality in environments where USB support is not available normally.
Specifically, HP provides legacy USB functionality for the following:
•
•
•
•
•
POST
RBSU
Diagnostics
DOS
Operating environments which do not provide native USB support
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Diagnostic tools
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions,
that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server
installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS
is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft® Windows® and Linux
versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags).
HP Insight Diagnostics survey functionality
HP Insight Diagnostics (on page 79) provides survey functionality that gathers critical hardware and software
information on ProLiant servers.
This functionality supports operating systems that may not be supported by the server. For operating systems
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can be
NOTE: The current version of SmartStart provides the memory spare part numbers for the server.
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event
with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
•
•
From within HP SIM
From within Survey Utility
From within operating system-specific IML viewers
o
o
o
For NetWare: IML Viewer (does not apply to HP ProLiant DL980 Servers)
For Windows®: IML Viewer
For Linux: IML Viewer Application
•
•
From within the iLO 3 user interface
For more information, see the Management CD or DVD in the HP Insight Foundation suite for ProLiant.
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Remote support and analysis tools
HP Insight Remote Support software
HP strongly recommends that you install HP Insight Remote Support software to complete the installation or
upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or
HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure
maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of
hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s
service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if
configured and available in your country. The software is available in two variants:
•
HP Insight Remote Support Standard: This software supports server and storage devices and is
optimized for environments with 1–50 servers. Ideal for customers who can benefit from proactive
notification but do not need proactive service delivery and integration with a management platform.
•
HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and
proactive service support for nearly all HP servers, storage, network, and SAN environments, plus
selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight
Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight
Remote Support Advanced.
Details for both versions are available on the HP website (http://www.hp.com/go/insightremotesupport).
Select Insight Remote Support from the menu on the right.
Keeping the system current
Drivers
IMPORTANT: Always perform a backup before installing or updating device drivers.
The server includes new hardware that may not have driver support on all OS installation media.
If you are installing a SmartStart-supported OS, use the SmartStart software (on page 72) and its Assisted
Path feature to install the OS and latest driver support.
If you are installing drivers from the SmartStart CD, be sure that you are using the latest SmartStart version
that your server supports. To verify that your server is using the latest supported version, see the HP website
(http://www.hp.com/support). For more information, see the documentation provided with the SmartStart
CD.
If you do not use the SmartStart CD to install an OS, drivers for some of the new hardware are required.
These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded
To directly locate the OS drivers for a particular server, enter the following web address into the browser:
http://www.hp.com/support/<servername>
In place of <servername>, enter the server name.
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For example:
Version control
The VCRM and VCA are Web-enabled Insight Management Agents tools that HP SIM uses to facilitate and
schedule software update tasks to the entire enterprise.
•
VCRM manages the repository for Windows and Linux PSPs as well as online firmware. Administrators
can browse a graphical view of the PSPs or configure VCRM to automatically update the repository with
Internet downloads of the latest software from HP.
•
VCA compares installed software versions and available updates. Administrators can configure VCA to
point to a repository managed by VCRM.
For more information about version control tools, see the HP Systems Insight Manager Help Guide and the
ProLiant Support Packs
PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management
Operating System Version Support
For information about specific versions of a supported operating system, refer to the operating system
Firmware
The Smart Update Firmware DVD is an organized firmware collection for ProLiant servers and options
following resources on a single DVD:
•
•
•
•
•
•
Firmware Maintenance CD
HP BladeSystem Firmware Deployment Tool (FDT)
The HP BladeSystem online firmware bundles
The ProLiant BladeSystem Release Sets
Offline, automatic mode for HP ProLiant BL, DL, ML, and 100 Series servers
Firmware deployment support for HP ProLiant 100 Series servers
HP Smart Update Manager
The HP Smart Update Manager provides intelligent and flexible firmware and software deployment. This
technology assists in reducing the complexity of provisioning and updating HP ProLiant Servers, options, and
Blades within the data center. HP SUM is delivered on the Smart Update Firmware DVD, ProLiant Support
Packs, and Easy Set-up CDs.
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HP SUM enables system administrators to upgrade ROM images efficiently across a wide range of servers
and options. This tool has the following features:
•
•
•
•
Enables GUI and a command-line, scriptable interface
Enables scriptable, command-line deployment
Requires no agent for remote installations
Enables dependency checking, which ensures appropriate install order and dependency checking
between components
•
•
•
•
•
•
•
Deploys software and firmware on Windows and Linux operating systems
Performs local or remote (one-to-many) online deployment
Deploys firmware and software together
Supports offline and online deployment
Deploys necessary component updates only
Downloads the latest components from Web
Enables direct update of BMC firmware (iLO and LO100i)
For more information about HP SUM and to access the HP Smart Update Manager User Guide, see the HP
Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of
upcoming hardware and software changes on HP commercial products.
Care Pack
HP Care Pack Services offer upgraded service levels to extend and expand bundled services with
easy-to-buy, easy-to-use support packages that help you make the most of your server investments. For more
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Troubleshooting
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes
problem-specific flowcharts to help you navigate complex troubleshooting processes. To view the guide,
select a language:
•
•
•
•
•
•
•
Pre-diagnostic steps
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
IMPORTANT: This guide provides information for multiple servers. Some information may not
apply to the server you are troubleshooting. Refer to the server documentation for information on
procedures, hardware options, software tools, and operating systems supported by the server.
1.
2.
3.
4.
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.
Important safety information
Before servicing this product, read the Important Safety Information document provided with the server.
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Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no user
or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do
not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool
before touching.
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment, observe
local occupational health and safety requirements and guidelines for manual material
handling.
36.3 kg
80.0 lb
These symbols, on power supplies or systems, indicate that the equipment is supplied
by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords to
completely disconnect power from the system.
Warnings and cautions
WARNING: Only authorized technicians trained by HP should attempt to repair this equipment.
All troubleshooting and repair procedures are detailed to allow only subassembly/module-level
repair. Because of the complexity of the individual boards and subassemblies, no one should
attempt to make repairs at the component level or to make modifications to any printed wiring
board. Improper repairs can create a safety hazard.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
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WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it.
Pay particular attention to the plug, electrical outlet, and the point where the cord extends from
the server.
WARNING: To reduce the risk of personal injury or damage to the equipment:
• Observe local occupation health and safety requirements and guidelines for manual
36.3 kg
80.0 lb
handling.
• Obtain adequate assistance to lift and stabilize the chassis during installation or
removal.
• The server is unstable when not fastened to the rails.
• When mounting the server in a rack, remove the power supplies and any other
removable module to reduce the overall weight of the product.
CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of
clearance at the front and back of the server.
CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper
operation, plug the AC power cord into a properly grounded AC outlet only.
Symptom information
Before troubleshooting a server problem, collect the following information:
•
•
•
What events preceded the failure? After which steps does the problem occur?
What has been changed since the time the server was working?
Did you recently add or remove hardware or software? If so, did you remember to change the
appropriate settings in the server setup utility, if necessary?
•
•
How long has the server exhibited problem symptoms?
If the problem occurs randomly, what is the duration or frequency?
To answer these questions, the following information may be useful:
•
Run HP Insight Diagnostics (on page 79) and use the survey page to view the current configuration or
to compare it to previous configurations.
•
•
Refer to your hardware and software records for information.
Refer to server LEDs and their statuses.
Prepare the server for diagnosis
1.
Be sure the server is in the proper operating environment with adequate power, air conditioning, and
humidity control. For required environmental conditions, see the server documentation.
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2.
3.
4.
Record any error messages displayed by the system.
Remove all diskettes, CD-ROMs, DVD-ROMs, and USB drive keys.
Power down the server and peripheral devices if you will be diagnosing the server offline. If possible,
always perform an orderly shutdown:
a. Exit any applications.
b. Exit the operating system.
5.
6.
Disconnect any peripheral devices not required for testing (any devices not necessary to power up the
server). Do not disconnect the printer if you want to use it to print error messages.
Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and
software utilities, necessary to troubleshoot the problem.
o
You must have the appropriate Health Drivers and Management Agents installed on the server.
To verify the server configuration, connect to the System Management Homepage
Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers,
Management Agents, and utilities, and whether they are up-to-date.
o
o
HP recommends you have access to the server documentation for server-specific information.
HP recommends you have access to the SmartStart CD for value-added software and drivers
required during the troubleshooting process. Download the current version of SmartStart from the
Loose connections
Action:
•
•
Be sure all power cords are securely connected.
Be sure all cables are properly aligned and securely connected for all external and internal
components.
•
•
•
Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are
routed correctly through the tray.
Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating
components.
•
•
•
If a device has latches, be sure they are completely closed and locked.
Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.
•
For HP ProLiant BL c-Class Server Blades, be sure the OA tray is seated properly.
Troubleshooting 86
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Service notifications
To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select
the appropriate server model, and then click the Troubleshoot a Problem link on the product page.
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page 87)," and follow the appropriate diagnostic path. If the other flowcharts
do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on
problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
•
•
•
•
•
Start diagnosis flowchart
Use the following flowchart to start the diagnostic process.
Item
See
1
2
3
4
5
Troubleshooting 87
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General diagnosis flowchart
The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the
problem, or if the other flowcharts do not fix the problem, use the following flowchart.
Item
See
1
2
3
4
The most recent version of a particular server or option firmware is
Troubleshooting 88
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Item
See
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
5
Server maintenance and service guide, located on the Documentation CD
6
7
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
•
Server maintenance and service guide, located on the Documentation
CD or the HP website
"Breaking the server down to the minimum hardware configuration" or in
the HP ProLiant Servers Troubleshooting Guide located on the
8
9
•
•
"Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Operating system information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
10
Troubleshooting 89
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•
•
The external health LED is red or amber.
The internal health LED is red or amber.
NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Possible causes:
•
•
•
•
•
•
Improperly seated or faulty power supply
Loose or faulty power cord
Power source problem
Power on circuit problem
Improperly seated component or interlock problem
Faulty internal component
Item
See
1
Troubleshooting Guide located on the Documentation CD or see
2
3
4
Server maintenance and service guide, located on the Documentation CD,
Troubleshooting Guide located on the Documentation CD or see
5
6
7
"Power source problems" in the HP ProLiant Servers Troubleshooting Guide
located on the Documentation CD or see "Troubleshooting resources (on
•
"Power supply problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
•
Server maintenance and service guide, located on the Documentation
CD, or the HP website
"System open circuits and short circuits" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
8
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POST problems flowchart
Symptoms:
•
Server does not complete POST
NOTE: The server has completed POST when the system attempts to access the boot device.
•
Server completes POST with errors
Possible problems:
•
•
•
Improperly seated or faulty internal component
Faulty KVM device
Faulty video device
See
Item
"Video problems" in the HP ProLiant Servers Troubleshooting Guide
located on the Documentation CD or see "Troubleshooting resources (on
1
KVM or iLO 3 documentation
2
3
4
5
"Port 85 and iLO messages" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting resources
6
7
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
8
Server maintenance and service guide, located on the Documentation CD
9
"Breaking the server down to the minimum hardware configuration" or in
the HP ProLiant Servers Troubleshooting Guide located on the
10
11
12
•
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
Server maintenance and service guide, located on the Documentation
CD or the HP website
Troubleshooting 93
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Item
See
13
•
"Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
•
"Operating system information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
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OS boot problems flowchart
Symptoms:
•
•
Server does not boot a previously installed operating system
Server does not boot SmartStart
Possible causes:
•
•
•
Corrupted operating system
Hard drive subsystem problem
Incorrect boot order setting in RBSU
See
Item
HP ROM-Based Setup Utility User Guide
1
2
3
•
"Hard drive problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
•
Controller documentation
Troubleshooting Guide located on the Documentation CD or see
4
5
•
"CD-ROM and DVD drive problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
Controller documentation
•
•
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
6
7
•
"Operating system problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
•
"Breaking the server down to the minimum hardware configuration" in the
HP ProLiant Servers Troubleshooting Guide located on the Documentation
8
9
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
•
Server maintenance and service guide, located on the Documentation
CD or the HP website
10
Troubleshooting 95
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Server fault indications flowchart
Symptoms:
•
•
Server boots, but a fault event is reported by Insight Management Agents
Server boots, but the internal health LED, external health LED, or component health LED is red or amber
NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Troubleshooting 96
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Possible causes:
•
•
•
•
Improperly seated or faulty internal or external component
Unsupported component installed
Redundancy failure
System overtemperature condition
See
Item
1
•
Servers Troubleshooting Guide located on the Documentation CD or
•
"Event list error messages" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
"Server health LEDs"
2
3
4
5
Troubleshooting Guide located on the Documentation CD or see
6
7
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
•
Server maintenance and service guide, located on the Documentation
CD or the HP website
8
•
•
•
"Smart Array SCSI Diagnosis feature" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
Server maintenance and service guide, located on the Documentation
CD or the HP website
Troubleshooting 97
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WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
Troubleshooting 99
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Battery replacement
If the server no longer automatically displays the correct date and time, you may need to replace the battery
that provides power to the real-time clock.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.
To remove the component:
1.
2.
3.
4.
5.
Remove the battery.
To replace the component, reverse the removal procedure.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Battery replacement 100
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Regulatory compliance notices
Regulatory compliance identification numbers
For the purpose of regulatory compliance certifications and identification, this product has been assigned a
unique regulatory model number. The regulatory model number can be found on the product nameplate
label, along with all required approval markings and information. When requesting compliance information
for this product, always refer to this regulatory model number. The regulatory model number is not the
marketing name or model number of the product.
Federal Communications Commission notice
Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio
Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic
devices, including computers, generate RF energy incidental to their intended function and are, therefore,
covered by these rules. These rules place computers and related peripheral devices into two classes, A and
B, depending upon their intended installation. Class A devices are those that may reasonably be expected
to be installed in a business or commercial environment. Class B devices are those that may reasonably be
expected to be installed in a residential environment (for example, personal computers). The FCC requires
devices in both classes to bear a label indicating the interference potential of the device as well as additional
operating instructions for the user.
FCC rating label
The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices have
an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After you
determine the class of the device, refer to the corresponding statement.
FCC Notice, Class A Equipment
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. Operation of this equipment in a residential area
is likely to cause harmful interference, in which case the user will be required to correct the interference at
personal expense.
FCC Notice, Class B Equipment
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
Regulatory compliance notices 101
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radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit that is different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio or television technician for help.
Declaration of conformity for products marked with
the FCC logo, United States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
For questions regarding this product, contact us by mail or telephone:
•
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or
monitored.)
For questions regarding this FCC declaration, contact us by mail or telephone:
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
•
1-281-514-3333
To identify this product, refer to the part, series, or model number found on the product.
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are not
expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in
order to maintain compliance with FCC Rules and Regulations.
Canadian notice (Avis Canadien)
Class A equipment
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This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur
du Canada.
Class B equipment
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur
du Canada.
European Union regulatory notice
Products bearing the CE marking comply with the following EU Directives:
•
•
•
•
Low Voltage Directive 2006/95/EC
EMC Directive 2004/108/EC
Ecodesign Directive/2009/125/EC, where applicable
Machinery Directive 2006/42/EC
CE compliance of this product is valid if powered with the correct CE-Marked AC adapter provided by HP.
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product
family and available (in English only) either within the product documentation or at the following HP website
The compliance is indicated by one of the following conformity markings placed on the product:
For non-telecommunications products and for EU harmonized telecommunications products, such as
Bluetooth® within power class below 10mW.
For EU non-harmonized telecommunications products (If applicable, a 4-digit notified body number is
inserted between CE and !).
Please refer to the regulatory label provided on the product.
The point of contact for regulatory matters is Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger
Strasse 140, 71034 Boeblingen, GERMANY.
Disposal of waste equipment by users in private
households in the European Union
Regulatory compliance notices 103
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This symbol on the product or on its packaging indicates that this product must not be disposed of
with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste electrical
and electronic equipment. The separate collection and recycling of your waste equipment at the
time of disposal will help to conserve natural resources and ensure that it is recycled in a manner
that protects human health and the environment. For more information about where you can drop
off your waste equipment for recycling, please contact your local city office, your household
waste disposal service or the shop where you purchased the product.
Japanese notice
BSMI notice
Korean notice
Class A equipment
Regulatory compliance notices 104
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Class B equipment
Chinese notice
Class A equipment
Laser compliance
This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic
transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance
with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation.
Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser
Notice No. 50, dated June 24, 2007; and with IEC 60825-1:2007.
WARNING: Use of controls or adjustments or performance of procedures other than those
specified herein or in the laser product's installation guide may result in hazardous radiation
exposure. To reduce the risk of exposure to hazardous radiation:
• Do not try to open the module enclosure. There are no user-serviceable components inside.
• Do not operate controls, make adjustments, or perform procedures to the laser device other
than those specified herein.
• Allow only HP Authorized Service technicians to repair the unit.
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration
implemented regulations for laser products on August 2, 1976. These regulations apply to laser products
manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.
Battery replacement notice
WARNING: Power products contain sealed lead-acid battery modules. A risk of fire and burns
exists if the battery is not properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. The
battery might explode.
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Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. To forward them to recycling or proper disposal, use the public collection system or
return them to HP, an authorized HP Partner, or their agents.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Taiwan battery recycling notice
The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the
Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion.
Contact a qualified Taiwanese recycler for proper battery disposal.
Power cord statement for Japan
Acoustics statement for Germany (Geräuschemission)
Schalldruckpegel LpA < 70 dB(A)
Zuschauerpositionen (bystander positions), Normaler Betrieb (normal operation)
Nach ISO 7779:1999 (Typprüfung)
Wireless devices
You can install one or more integrated wireless devices. In some environments, the use of wireless devices
might be restricted. Such restrictions might apply on airplanes, in hospitals, near explosives, or in other
hazardous locations. Before you turn on this product, be sure that you understand local policies and have
proper authorization.
Do not co-locate or operate this device in conjunction with any other antenna or transmitter.
To avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the
antennae should be greater than 20 cm (8 in).
Regulatory compliance notices 106
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WARNING: Exposure to Radio Frequency Radiation—The radiated output power of this device
is below the FCC radio frequency exposure limits. Nevertheless, human contact during normal
operation should be minimized.
Brazilian notices
Este equipamento opera em caráter secundário, isto é, não tem direito a proteção contra interferência
prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em
caráter primário.
Canadian notices
Wireless operation is subject to two conditions. The first is that the wireless device may not cause
interference. The second is that the wireless device must accept any interference, including interference that
may cause undesired operation of the device.
Japanese notices
Regulatory compliance notices 107
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Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system
or handling parts. A discharge of static electricity from a finger or other conductor may damage system
boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
•
•
•
•
•
Avoid hand contact by transporting and storing products in static-safe containers.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
Place parts on a grounded surface before removing them from their containers.
Avoid touching pins, leads, or circuitry.
Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic discharge
Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
•
Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To
provide proper ground, wear the strap snug against the skin.
•
Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when
standing on conductive floors or dissipating floor mats.
•
•
Use conductive field service tools.
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install
the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
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Specifications
Environmental specifications
Specification
Value
Temperature range*
Operating
10°C to 35°C (50°F to 95°F)
-40°C to 70°C (-40°F to 158°F)
28°C (82.4°F)
Shipping
Maximum wet bulb temperature
Relative humidity
(noncondensing)**
10% to 90%
5% to 95%
Operating
Nonoperating
* All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3,048
m (10,000 ft) is applicable. No direct sunlight allowed.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for
storage corresponds to a pressure minimum of 70 kPa.
Server specifications
Specification
Value
—
Dimension
17.6 cm (6.94 in)
67.3 cm (26.5 in)
46.3 cm (19.0 in)
47.6 kg (105 lb)
36.3 kg (80 lb)
—
Height
Depth
Width
Weight (maximum)
Weight (no drives installed)
Input requirement
Rated input voltage
100–127 VAC
200–240 VAC
50–60 Hz
Rated input frequency
Rated input current
@ 100 VAC–12A
@ 200 VAC–8A
@100 VAC–1161 W
@200 VAC–1598 W
Rated input power
BTUs per hour
@100 VAC–3960 BTU
@200 VAC–5450 BTU
—
Power supply output
910 W (low line)
1300 W (high line)
Power supply output
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Support and other resources
Before you contact HP
Be sure to have the following information available before you call HP:
•
Active Health System log (HP ProLiant Gen8 or later products)
Download and have available an Active Health System log for 3 days before the failure was detected.
For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP
•
Onboard Administrator SHOW ALL report (for HP BladeSystem products only)
For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website
•
•
•
•
•
•
•
•
Technical support registration number (if applicable)
Product serial number
Product model name and number
Product identification number
Applicable error messages
Add-on boards or hardware
Third-party hardware or software
Operating system type and revision level
HP contact information
For United States and worldwide contact information, see the Contact HP website
In the United States:
•
To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be
recorded or monitored.
•
If you have purchased a Care Pack (service upgrade), see the Support & Drivers website
call 1-800-633-3600. For more information about Care Packs, see the HP website
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
Support and other resources 111
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providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
•
Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping
and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin
de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à
votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué
par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation
géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même
ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le
Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise
s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai
indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les
coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de
retour, et détermine la société de courses ou le transporteur à utiliser.
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Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza
HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per
la sostituzione. Vi sono due categorie di parti CSR:
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere
spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono
identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento
di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del
centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente
deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve
spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il
componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione
fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP.
Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il
corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere
Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der
Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen
Service berechnet.
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten,
können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
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HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und
sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert
werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es
erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen
Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer
Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den
Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self
Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar
sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios
de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente
CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se
clasifican en dos categorías:
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a
HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si
precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de
servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que
el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado
realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el
catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su
destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el
mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de
asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales
para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán
devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá
hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes
defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no
enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas
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sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de
componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en
contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij
de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat
onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen
voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen
voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het
product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met
de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij
reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en
kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair).
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo
pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente.
Existem duas categorias de peças CSR:
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
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Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de
taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser
feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico
da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR
de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é
preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
A peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço
postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o
fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
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Acronyms and abbreviations
ABEND
abnormal end
ACU
Array Configuration Utility
ADU
Array Diagnostics Utility
AMP
Advanced Memory Protection
ASR
Automatic Server Recovery
BBWC
battery-backed write cache
CSA
Canadian Standards Association
ESD
electrostatic discharge
FBWC
flash-backed write cache
IEC
International Electrotechnical Commission
iLO 3
Integrated Lights-Out 3
IML
Integrated Management Log
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KVM
keyboard, video, and mouse
NUMA
Non-Uniform Memory Architecture
NVRAM
nonvolatile memory
ORCA
Option ROM Configuration for Arrays
PCIe
peripheral component interconnect express
PCI-X
peripheral component interconnect extended
PDU
power distribution unit
PID
port ID
POST
Power-On Self Test
PSP
HP ProLiant Support Pack
RBSU
ROM-Based Setup Utility
SAS
serial attached SCSI
SD
Secure Digital
SFF
small form factor
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SIM
Systems Insight Manager
SPI
system peripheral interface
TMRA
recommended ambient operating temperature
TPM
Trusted Platform Module
UID
unit identification
UPS
uninterruptible power system
USB
universal serial bus
VCA
Version Control Agent
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Documentation feedback
HP is committed to providing documentation that meets your needs. To help us improve the documentation,
Include the document title and part number, version number, or the URL when submitting your feedback.
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Index
1
A
B
D
drivers 80
E
C
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