HP ProLiant DL320 G6 Server
User Guide
Part Number 530514-002
March 2010 (Second Edition)
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Contents
Component identification............................................................................................................... 7
Front panel components................................................................................................................................7
Front panel LEDs and buttons.........................................................................................................................8
SAS and SATA device numbers.....................................................................................................................8
Rear panel components ................................................................................................................................9
Rear panel LEDs and buttons .........................................................................................................................9
PCI expansion slot definitions ......................................................................................................................10
System board components ..........................................................................................................................10
System maintenance switch...............................................................................................................11
System board LEDs.....................................................................................................................................13
System LEDs and internal health LED combinations.........................................................................................14
Fan locations.............................................................................................................................................14
Power up the server....................................................................................................................................16
Power down the server ...............................................................................................................................16
Remove the server from the rack ..................................................................................................................16
Remove the access panel ............................................................................................................................17
Remove the air baffle..................................................................................................................................17
Remove the PCI riser board assembly...........................................................................................................17
Install the PCI riser board assembly..............................................................................................................18
Optional installation services.......................................................................................................................20
Rack planning resources .............................................................................................................................20
Optimum environment.................................................................................................................................21
Space and airflow requirements ........................................................................................................21
Temperature requirements .................................................................................................................21
Power requirements..........................................................................................................................22
Electrical grounding requirements ......................................................................................................22
Rack warnings...........................................................................................................................................23
Identifying the server shipping carton contents...............................................................................................23
Installing hardware options .........................................................................................................................23
Installing the server into the rack..................................................................................................................24
Installing the operating system.....................................................................................................................25
Powering up and configuring the server........................................................................................................25
Registering the server..................................................................................................................................25
Introduction ...............................................................................................................................................26
Memory options.........................................................................................................................................26
Memory subsystem architecture .........................................................................................................26
Single-, dual-, and quad-rank DIMMs .................................................................................................27
DIMM identification..........................................................................................................................27
Memory configurations.....................................................................................................................28
General DIMM slot population guidelines...........................................................................................29
Installing a DIMM.............................................................................................................................31
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Redundant hot-plug power supply option ......................................................................................................32
Hard drive options .....................................................................................................................................32
Hard drive guidelines .......................................................................................................................32
Removing a hard drive blank ............................................................................................................33
Removing a hard drive .....................................................................................................................33
Installing a hard drive.......................................................................................................................34
Optical drive option ...................................................................................................................................35
Dedicated iLO 2 port module option ............................................................................................................37
Expansion board option..............................................................................................................................38
PCI-X riser board option..............................................................................................................................39
Storage controller option.............................................................................................................................40
Flash-backed write cache capacitor pack option............................................................................................41
Battery-backed write cache battery pack option.............................................................................................42
HP Trusted Platform Module option ..............................................................................................................44
Installing the Trusted Platform Module board.......................................................................................45
Retaining the recovery key/password.................................................................................................46
Enabling the Trusted Platform Module.................................................................................................47
Cabling..................................................................................................................................... 48
Cabling overview.......................................................................................................................................48
Non-redundant power supply cabling...........................................................................................................48
Optional non-redundant high-efficiency power supply cabling ........................................................................48
Optional redundant power supply cabling....................................................................................................49
Optional Common Slot Power Supply cabling...............................................................................................49
SATA cabling ............................................................................................................................................50
Optional SAS controller cabling ..................................................................................................................50
BBWC battery pack or FBWC capacitor pack cabling to an optional controller................................................51
Configuration and utilities............................................................................................................ 52
Configuration tools.....................................................................................................................................52
SmartStart software ..........................................................................................................................52
HP ROM-Based Setup Utility..............................................................................................................53
Array Configuration Utility ................................................................................................................55
Option ROM Configuration for Arrays................................................................................................55
HP ProLiant Essentials Rapid Deployment Pack ....................................................................................56
Re-entering the server serial number and product ID.............................................................................56
Management tools......................................................................................................................................56
Automatic Server Recovery................................................................................................................56
ROMPaq utility.................................................................................................................................57
Integrated Lights-Out 2 technology .....................................................................................................57
Erase Utility .....................................................................................................................................57
StorageWorks library and tape tools..................................................................................................58
HP Systems Insight Manager .............................................................................................................58
Management Agents ........................................................................................................................58
Redundant ROM support...................................................................................................................58
USB support ....................................................................................................................................59
Internal USB functionality ..................................................................................................................59
Internal SD support...........................................................................................................................59
Diagnostic tools .........................................................................................................................................59
HP Insight Diagnostics ......................................................................................................................59
HP Insight Diagnostics survey functionality ..........................................................................................60
Integrated Management Log..............................................................................................................60
Array Diagnostic Utility.....................................................................................................................60
HP Insight Remote Support software .............................................................................................................60
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HP Insight Server Migration software for ProLiant...........................................................................................61
Keeping the system current..........................................................................................................................61
Drivers ............................................................................................................................................61
ProLiant Support Packs......................................................................................................................62
Operating system version support ......................................................................................................62
System Online ROM flash component utility ........................................................................................62
Change control and proactive notification ..........................................................................................62
Care Pack .......................................................................................................................................62
Troubleshooting.......................................................................................................................... 63
Troubleshooting resources...........................................................................................................................63
Pre-diagnostic steps....................................................................................................................................63
Important safety information ..............................................................................................................63
Symptom information........................................................................................................................65
Prepare the server for diagnosis.........................................................................................................66
Loose connections ......................................................................................................................................66
Service notifications....................................................................................................................................67
Troubleshooting flowcharts..........................................................................................................................67
Start diagnosis flowchart...................................................................................................................67
General diagnosis flowchart..............................................................................................................68
Server power-on problems flowchart ..................................................................................................70
POST problems flowchart..................................................................................................................73
OS boot problems flowchart..............................................................................................................74
Server fault indications flowchart .......................................................................................................76
POST error messages and beep codes .........................................................................................................78
Regulatory compliance identification numbers...............................................................................................81
Federal Communications Commission notice.................................................................................................81
FCC rating label ..............................................................................................................................81
Class A equipment ...........................................................................................................................81
Class B equipment............................................................................................................................81
Declaration of conformity for products marked with the FCC logo, United States only........................................82
Modifications.............................................................................................................................................82
Cables......................................................................................................................................................82
Canadian notice (Avis Canadien)................................................................................................................83
European Union regulatory notice................................................................................................................83
Disposal of waste equipment by users in private households in the European Union..........................................83
Japanese notice .........................................................................................................................................84
BSMI notice...............................................................................................................................................84
Korean notice ............................................................................................................................................85
Chinese notice...........................................................................................................................................85
Laser compliance .......................................................................................................................................85
Battery replacement notice ..........................................................................................................................85
Taiwan battery recycling notice ...................................................................................................................86
Power cord statement for Japan...................................................................................................................86
Electrostatic discharge................................................................................................................. 87
Preventing electrostatic discharge ................................................................................................................87
Grounding methods to prevent electrostatic discharge....................................................................................87
Specifications............................................................................................................................. 88
Environmental specifications........................................................................................................................88
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Mechanical specifications...........................................................................................................................88
Power supply specifications.........................................................................................................................89
Before you contact HP ................................................................................................................................92
HP contact information................................................................................................................................92
Customer Self Repair ..................................................................................................................................92
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Component identification
Front panel components
•
LFF models
Item
1
Description
Optical drive blank
Serial label pull tab
USB connectors (2)
Hard drive bays
2
3
4
•
SFF models
Item
1
Description
Optical drive blank
Serial label pull tab
USB connectors (2)
Hard drive bays
2
3
4
Component identification
7
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Front panel LEDs and buttons
Item
Description
Status
1
Internal health LED
Green = System health is normal.
Amber = System health is degraded. To identify the component in
Red = System health is critical. To identify the component in a
Off = System health is normal (when in standby mode).
2
3
NIC 1 link/activity LED
NIC 2 link/activity LED
Drive activity LED
Green = Network link exists.
Flashing green = Network link and activity exist.
Off = No network link exists.
If power is off, view the LEDs on the RJ-45 connector. See "Rear
Green = Network link exists.
Flashing green = Network link and activity exist.
Off = No network link exists.
If power is off, view the LEDs on the RJ-45 connector. See "Rear
4
5
Green = Drive activity is normal.
Off = No drive activity exists.
Power On/Standby button
and system power LED
Green = Normal (system on)
Amber = System is in standby, but power is still applied.
Off = Power cord is not attached or the power supply has failed.
6
UID button/LED
Blue = Identification is activated.
Flashing blue = System is being managed remotely.
Off = Identification is deactivated.
SAS and SATA device numbers
Component identification
8
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Rear panel components
For this server model, PCI expansion slots 1-3 and 6 are reserved.
Item Description
1
2
3
Power cord connector
Mouse connector
10/100/1000 NIC 1 connector/shared iLO 2
management port
4
10/100/1000 NIC 2 connector
Serial connector
5
6
Slot 5 PCIe2 x16 (4, 2, 1)
Slot 4 PCIe2 x16 (16, 8, 4, 1)
UID button/LED
7
8
9
Dedicated iLO 2 management port (optional)
Video connector
10
11
12
USB connectors (2)
Keyboard connector
Rear panel LEDs and buttons
Component identification
9
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Item
Description
Status
1
UID button/LED
Blue = Activated
Flashing = System is being managed remotely.
Off = Deactivated
2
3
NIC/iLO 2 link
Green or flashing green = Activity exists.
Off = No activity exists.
NIC/iLO 2 activity Green = Link exists.
Off = No link exists.
PCI expansion slot definitions
For this server model, PCI expansion slots 1-3 and 6 are reserved.
Slot
4
Type
Length
Full
Connector
x16
Interconnect
x16
PCI Express
Optional PCI-X
PCI Express
4
Full
133 MHz/3.3 V
x16
64 bit
x4
5
Half
System board components
For this server, some system board slots and connectors are reserved.
Item
1
Description
Reserved
2
SD card connector
PCIe riser board connectors
Reserved
3
4
5
Fan 6 connector (reserved)
Component identification 10
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Item
6
Description
Dedicated iLO 2 module connector (optional)
NMI jumper
7
8
System battery
9
TPM connector
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
DIMM slots 1-9
Reserved
System power connector
Fan 1 connector
Fan 2 connector
Processor socket
Fan 3 connector
Fan 4 connector
Fan 5 connector*
Power connector
Front USB connector
Hard drive backplane connector
USB tape drive connector
Redundant power supply connector
Front panel connector
Fan 7 connector
SATA connectors 1-4 (hard drives)
Hard drive backplane connector
System maintenance switch
SATA connectors 5-6 (optical drives)**
* Fan 5 is only available in CTO models of this server.
**The server supports one optical drive that can be connected to either SATA connector 5 or SATA connector 6.
System maintenance switch
Position
Default
Function
S1
Off
Off = iLO 2 security is enabled
On = iLO 2 security is disabled
S2
Off
Off = Normal operation
On = RBSU will not commit any
configuration changes*
S3
S4
S5
Off
Off
Off
Reserved
Reserved
Off = Power-on password enabled
On = Power-on password disabled*
Component identification 11
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Position
Default
Function
S6
Off
Off = Normal operation
On = BIOS will clear CMOS and
NVRAM*
S7
S8
Off
Off
Reserved
Reserved
* "On" activates the function.
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and not
responding to traditional debug mechanisms.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in
operating systems, device drivers, and applications. Many crashes freeze a system, and the only
available action for administrators is to cycle the system power. Resetting the system erases any
information that could support problem analysis, but the NMI feature preserves that information by
performing a memory dump before a hard reset.
To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can do any
of the following:
•
•
•
Short the NMI jumper pins
Press the NMI switch
Use the iLO Virtual NMI feature
For additional information, see the whitepaper on the HP website
Component identification 12
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System board LEDs
Item
LED description
Status
1
Fan 6 failure
(reserved)
—
2
3
Power supply
Off = No AC power or failed power supply
Green = Power supply is on and functioning.
Overtemperature
Amber = System has reached a cautionary or
critical temperature level.
Off = Normal
4
Fan 1 failure
Amber = Fan has failed or is missing.
Off = Normal
5
Fan 2 failure
Amber = Fan has failed or is missing.
Off = Normal
6
DIMM failure (1-9)
Fan 3 failure
Amber = DIMM has failed or is missing.
Off = Normal
7
Amber = Fan has failed or is missing.
Off = Normal
8
Fan 4 failure
Amber = Fan has failed or is missing.
Off = Normal
9
Fan 5 failure*
Fan 7 failure
Amber = Fan has failed or is missing.
Off = Normal
10
11
Amber = Fan has failed or is missing.
Off = Normal
Processor failure
Amber = Processor has failed.
Off = Normal
* Fan 5 is only available in CTO models of this server.
Component identification 13
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System LEDs and internal health LED combinations
When the internal health LED on the front panel illuminates either amber or red, the server is experiencing
a health event. Combinations of illuminated system LEDs and the internal health LED indicate system
status.
The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may
report server status differently than the health LEDs because the software tracks more system attributes.
System LED and
Color
Internal Health
LED Color
Status
Processor failure
(amber)
Red
One or more of the following conditions may exist:
•
•
•
•
Processor has failed.
Processor is not installed in the socket.
Processor is unsupported.
ROM detects a failed processor during POST.
Amber
Red
Processor is in a pre-failure condition.
DIMM failure, slot X
(amber)
•
•
DIMM in slot X has failed.
DIMM in slot X is an unsupported type, and no valid
memory exists in another channel.
Amber
•
DIMM in slot X has reached the single-bit correctable
error threshold.
•
•
DIMM in slot X is in a pre-failure condition.
DIMM in slot X is an unsupported type, but valid
memory exists in another channel.
DIMM failure, all slots
in one channel
(amber)
Red
No valid or usable memory is installed in the system.
Amber
•
•
The entire channel is not populated.
DIMMs do not match within the channel, but other
valid memory is available.
Overtemperature
(amber)
Amber
Red
The Health Driver has detected a cautionary temperature
level.
The server has detected a hardware critical temperature
level.
Fan module (amber)
Power supply (amber)
Red
The minimum fan requirements are not being met in one or
more of the fan modules. One or more fans have failed or
are missing.
Red
One or more of the following conditions may exist:
•
•
There is no AC power.
The power supply has failed.
Amber
There is a power supply mismatch at POST.
Fan locations
Fan 5 is only available in CTO models of this server.
Component identification 14
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Fan 6 is reserved.
Component identification 15
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Operations
Power up the server
To power up the server, press the Power On/Standby button.
Power down the server
WARNING: To reduce the risk of personal injury, electric shock, or damage to the
equipment, remove the power cord to remove power from the server. The front panel Power
On/Standby button does not completely shut off system power. Portions of the power supply
and some internal circuitry remain active until AC power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1.
2.
Back up the server data.
Shut down the operating system as directed by the operating system documentation.
NOTE: If the operating system automatically places the server in Standby mode, omit the next
step.
3.
Press the Power On/Standby button to place the server in Standby mode. When the server activates
Standby power mode, the system power LED changes to amber.
IMPORTANT: Pressing the UID button illuminates the blue UID LEDs on the front and rear
panels. In a rack environment, this feature facilitates locating a server when moving between
the front and rear of the rack.
4.
Disconnect the power cords.
The system is now without power.
Remove the server from the rack
WARNING: The server is not attached to the rack mounting rails. To avoid potential damage
to the server and personal injury, always support the server with both hands when removing it
from the rack.
To remove the server from an HP, Compaq branded, telco, or third-party rack:
1.
2.
3.
4.
Disconnect all peripheral cables and power cords from the server rear panel.
Loosen the thumbscrews that secure the server faceplate to the front of the rack.
Remove the server from the rack. For more information, see the documentation that ships with the
rack mounting option.
Operations 16
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5.
Place the server on a sturdy, level surface.
Remove the access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or
removed. Operating the server in this manner results in improper airflow and improper
cooling that can lead to thermal damage.
To remove the component:
1.
2.
3.
Open the latch, slide the access panel to the rear of the chassis, and remove the access panel.
If the latch is locked, use a T-15 Torx screwdriver to unlock the latch.
Remove the air baffle
To remove the component:
1.
2.
3.
4.
Remove the air baffle.
To replace the component, reverse the removal procedure.
Remove the PCI riser board assembly
Operations 17
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CAUTION: To prevent damage to the server or expansion boards, power down the server
and remove all AC power cords before removing or installing the PCI riser board assembly.
1.
2.
3.
4.
5.
Disconnect all internal cables connected to existing expansion boards.
Remove the PCI riser board assembly:
a. Remove the T-10 screw.
b. Remove the T-15 screws.
c. Remove the riser board assembly.
Install the PCI riser board assembly
CAUTION: To prevent damage to the server or expansion boards, power down the server
and remove all AC power cords before removing or installing the PCI riser board assembly.
Operations 18
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1.
Install the PCI riser board assembly.
2.
3.
4.
Connect any internal cables for expansion boards.
Install the access panel.
Install the server into the rack.
Operations 19
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Setup
Optional installation services
Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and
running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you
integrate both hardware and software support into a single package. A number of service level options
are available to meet your needs.
HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy-
to-buy, easy-to-use support packages that help you make the most of your server investments. Some of the
Care Pack services are:
•
Hardware support
o
o
o
6-Hour Call-to-Repair
4-Hour 24x7 Same Day
4-Hour Same Business Day
•
Software support
o
o
o
o
o
Microsoft®
Linux
HP ProLiant Essentials (HP SIM and RDP)
VMWare
Solaris
•
•
Integrated hardware and software support
o
o
o
o
Critical Service
Proactive 24
Support Plus
Support Plus 24
Startup and implementation services for both hardware and software
For more information on Care Packs, refer to the HP website
Rack planning resources
The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks.
For more information on the content of each resource, refer to the rack resource kit documentation.
If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on high-
Setup 20
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Optimum environment
When installing the server in a rack, select a location that meets the environmental standards described in
this section.
Space and airflow requirements
To allow for servicing and adequate airflow, observe the following space and airflow requirements when
deciding where to install a rack:
•
•
•
Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another
rack or row of racks.
HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore,
the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the
cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the
cabinet.
CAUTION: To prevent improper cooling and damage to the equipment, do not block the
ventilation openings.
When vertical space in the rack is not filled by a server or rack component, the gaps between the
components cause changes in airflow through the rack and across the servers. Cover all gaps with
blanking panels to maintain proper airflow.
CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This
arrangement ensures proper airflow. Using a rack without blanking panels results in improper
cooling that can lead to thermal damage.
The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the
front and rear doors that provide 64 percent open area for ventilation.
CAUTION: When using a Compaq branded 7000 Series rack, you must install the high
airflow rack door insert [P/N 327281-B21 (42U) or P/N 157847-B21 (22U)] to provide
proper front-to-back airflow and cooling.
CAUTION: If a third-party rack is used, observe the following additional requirements to
ensure adequate airflow and to prevent damage to the equipment:
• Front and rear doors—If the 42U rack includes closing front and rear doors, you must
allow 5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit
adequate airflow (equivalent to the required 64 percent open area for ventilation).
• Side—The clearance between the installed rack component and the side panels of the rack
must be a minimum of 7 cm (2.75 in).
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the system in a well-
ventilated, climate-controlled environment.
Setup 21
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The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C
(95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).
CAUTION: To reduce the risk of damage to the equipment when installing third-party options:
• Do not permit optional equipment to impede airflow around the server or to increase the
internal rack temperature beyond the maximum allowable limits.
• Do not exceed the manufacturer’s TMRA.
Power requirements
Installation of this equipment must comply with local and regional electrical regulations governing the
installation of information technology equipment by licensed electricians. This equipment is designed to
operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on
options, refer to the product rating label or the user documentation supplied with that option.
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not
overload the AC supply branch circuit that provides power to the rack. Consult the electrical
authority having jurisdiction over wiring and installation requirements of your facility.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply (UPS). This device protects the hardware from
damage caused by power surges and voltage spikes and keeps the system in operation
during a power failure.
When installing more than one server, you may need to use additional power distribution devices to
safely provide power to all devices. Observe the following guidelines:
•
•
Balance the server power load between available AC supply branch circuits.
Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC
current rating.
•
•
Do not use common power outlet strips for this equipment.
Provide a separate electrical circuit for the server.
Electrical grounding requirements
The server must be grounded properly for proper operation and safety. In the United States, you must
install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250,
as well as any local and regional building codes. In Canada, you must install the equipment in
accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other
countries, you must install the equipment in accordance with any regional or national electrical wiring
codes, such as the International Electrotechnical Commission (IEC) Code 364, parts 1 through 7.
Furthermore, you must be sure that all power distribution devices used in the installation, such as branch
wiring and receptacles, are listed or certified grounding-type devices.
Because of the high ground-leakage currents associated with multiple servers connected to the same
power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch
circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs
or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet
strips for the server is not recommended.
Setup 22
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Rack warnings
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING: To reduce the risk of personal injury or equipment damage when unloading a
rack:
• At least two people are needed to safely unload the rack from the pallet. An empty 42U
rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and
may become unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always
handle the rack from both sides.
Identifying the server shipping carton contents
Unpack the server shipping carton and locate the materials and documentation necessary for installing the
server. All the rack mounting hardware necessary for installing the server into the rack is included with the
rack or the server.
The contents of the server shipping carton include:
•
•
•
•
Server
Printed setup documentation, Documentation CD, and software products
Power cord
Rack mounting hardware kit and documentation
In addition to these supplied items, you may need:
•
•
•
Application software CDs or diskettes
Options to be installed
T-10/T-15 Torx screwdriver
Installing hardware options
Install any hardware options before initializing the server. For options installation information, refer to the
option documentation. For server-specific information, refer to "Hardware options installation (on page
26)."
Setup 23
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Installing the server into the rack
To install the server into a rack with square, round, or threaded holes, refer to the instructions that ship
with the rack hardware kit.
If you are installing the server into a telco rack, order the appropriate option kit at the RackSolutions.com
website (http://www.racksolutions.com/hp). Follow the server-specific instructions on the website to install
the rack brackets.
Use the following information when connecting peripheral cables and power cords to the server.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not
plug telephone or telecommunications connectors into RJ-45 connectors.
For this server model, PCI expansion slots 1-3 and 6 are reserved.
Item Description
1
2
3
Power cord connector
Mouse connector
10/100/1000 NIC 1 connector/shared iLO 2
management port
4
10/100/1000 NIC 2 connector
Serial connector
5
6
Slot 5 PCIe2 x16 (4, 2, 1)
Slot 4 PCIe2 x16 (16, 8, 4, 1)
UID button/LED
7
8
9
Dedicated iLO 2 management port (optional)
Video connector
10
11
12
USB connectors (2)
Keyboard connector
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Installing the operating system
To operate properly, the server must have a supported OS. For the latest information on OS support, refer
Two methods are available to install an OS on the server:
•
SmartStart assisted installation—Insert the SmartStart CD into the CD-ROM drive and reboot the
server.
•
Manual installation—Insert the OS CD into the CD-ROM drive and reboot the server. This process
Follow the on-screen instructions to begin the installation process.
NOTE: For SATA RAID configuration, a driver diskette must be created.
For information on using these installation paths, refer to the SmartStart installation poster in the HP
ProLiant Essentials Foundation Pack, included with the server.
Powering up and configuring the server
IMPORTANT: The F8 key is available only when a supported storage controller is installed in
the server.
To power up the server, press the Power On/Standby button.
While the server boots, RBSU and the ORCA utility are automatically configured to prepare the server for
OS installation.
•
Press the F8 key when prompted during the array controller initialization to configure the array
controller using ORCA. The array controller defaults to RAID 0 with one drive installed and RAID 1
with more than one drive installed.
•
Press the F9 key, when prompted during the boot process, to access RBSU and change the server
settings (such as language and operating system). The system is set up by default for the English
language.
For more information on the automatic configuration, refer to the HP ROM-Based Setup Utility User Guide
located on the Documentation CD.
Registering the server
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Hardware options installation
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options
and identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Memory options
IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix
these two types causes the server to halt during BIOS initialization.
The memory subsystem in this server can support RDIMMs or UDIMMs. Both types are referred to as
DIMMs when the information applies to both types. When specified as RDIMM or UDIMM, the
information applies to that type only. All memory installed in the server must be the same type.
The server supports the following DIMM speeds:
•
•
Single- and dual-rank PC3-10600 (DDR-1333) DIMMs operating at 1333 and 1066 MHz
Quad-rank PC3-8500 (DDR-1067) DIMMs operating at 1066 MHz
Depending on the processor model, the number of DIMMs installed, and whether UDIMMs or RDIMMs
are installed, the memory clock speed may be reduced to 1066 or 800 MHz. For more information on
Memory subsystem architecture
The memory subsystem in this server is divided into channels. Each processor supports three channels,
and each channel supports three DIMM slots, as shown in the following table.
Channel
Slot
Slot number
1
G
D
A
1
2
3
2
H
E
B
4
5
6
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Channel
Slot
Slot number
3
I
F
C
7
8
9
This multi-channel architecture provides enhanced performance in Advanced ECC mode. This architecture
also enables the Mirrored Memory and Lockstep memory modes. This server supports both Registered
PC3 DIMMSs (RDIMMs) and Unbuffered DIMMs (UDIMMs).
DIMM slots in this server are identified by number and by letter. Letters identify the slots to populate for
specific AMP modes. Slot numbers are reported by ROM messages during boot and for error reporting.
Single-, dual-, and quad-rank DIMMs
To understand and configure memory protection modes properly, an understanding of single-, dual-, and
quad-rank DIMMs is helpful. Some DIMM configuration requirements are based on these classifications.
A single-rank DIMM has one set of memory chips that is accessed while writing to or reading from the
memory. A dual-rank DIMM is similar to having two single-rank DIMMs on the same module, with only
one rank accessible at a time. A quad-rank DIMM is, effectively, two dual-rank DIMMs on the same
module. Only one rank is accessible at a time. The server memory control subsystem selects the proper
rank within the DIMM when writing to or reading from the DIMM.
Dual- and quad-rank DIMMs provide the greatest capacity with the existing memory technology. For
example, if current DRAM technology supports 2-GB single-rank DIMMs, a dual-rank DIMM would be 4-
GB, and a quad-rank DIMM would be 8-GB.
DIMM identification
IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix
these two types causes the server to halt during BIOS initialization.
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The memory subsystem may be populated with either RDIMMs or UDIMMs, but mixing the two types is not
supported. To determine DIMM characteristics, use the label attached to the DIMM and the following
illustration and table.
Item Description
Definition
1
2
Size
—
Rank
1R = Single-rank
2R = Dual-rank
4R = Quad-rank
3
4
5
Data width
x4 = 4-bit
x8 = 8-bit
Memory speed
DIMM type
10600 = 1333-MHz
8500 = 1067-MHz
R = RDIMM (registered)
E = UDIMM (unbuffered with ECC)
For the latest supported memory information, see the QuickSpecs on the HP website
Memory configurations
To optimize server availability, the server supports the following AMP modes:
•
•
•
Advanced ECC—provides the greatest memory capacity for a given DIMM size, while providing up
to 4-bit error correction. This mode is the default option for this server.
Mirrored Memory—provides maximum protection against failed DIMMs. Uncorrectable errors in one
channel are corrected by the mirror channel.
Lockstep—provides enhanced protection while making all installed memory available to the
operating system. The server can continue to function if a single- or mulit-bit memory failure within a
single DRAM device occurs.
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Advanced Memory Protection options are configured in RBSU. If the requested AMP mode is not
supported by the installed DIMM configuration, the server boots in Advanced ECC mode. For more
For the latest memory configuration information, see the QuickSpecs on the HP website
RDIMM maximum memory configurations
The following table lists the maximum memory configuration possible with 8-GB RDIMMs.
Rank
Processor
72 GB
Single-rank
Dual-rank
Quad-rank
72 GB
48 GB
UDIMM maximum memory configurations
The server supports a maximum of 24 GB using 4-GB dual-rank UDIMMs.
Advanced ECC memory configuration
Advanced ECC memory is the default memory protection mode for this server. Standard ECC can correct
single-bit memory errors and detect multi-bit memory errors. When multi-bit errors are detected using
Standard ECC, the error is signaled to the server and causes the server to halt.
Advanced ECC protects the server against some multi-bit memory errors. Advanced ECC can correct both
single-bit memory errors and 4-bit memory errors if all failed bits are on the same DRAM device on the
DIMM.
Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain
memory errors that would otherwise be uncorrected and result in a server failure. The server provides
notification that correctable error events have exceeded a pre-defined threshold rate.
Lockstep memory configuration
Lockstep mode provides protection against multi-bit memory errors that occur on the same DRAM device.
Lockstep mode can correct any single DRAM device failure on x4 and x8 DIMM types. The DIMMs in
each channel must have identical HP part numbers.
Lockstep mode uses channel 1 and channel 2. Channel 3 is not populated. Because channel 3 cannot be
populated when using Lockstep mode, the maximum memory capacity is lower than Advanced ECC
mode. Memory performance with Advanced ECC is also slightly higher.
General DIMM slot population guidelines
Observe the following guidelines for all AMP modes:
•
•
Populate DIMM slots for a processor only if the processor is installed.
To maximize performance in multi-processor configurations, distribute the total memory capacity
between all processors as evenly as possible.
•
Do not mix Unbuffered and Registered PC3 DIMMs.
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•
•
Each channel supports up to two Unbuffered DIMMs.
If quad-rank DIMMs are installed for a processor, a maximum of two DIMMs can be installed on
each channel for that processor.
•
If a channel contains quad-rank DIMMs, the quad-rank DIMM must be installed first on that channel.
DIMM speeds are supported as indicated in the following table.
Populated slots
(per channel)
Rank
Speeds supported
(MHz)
1
1
2
3
Single- or dual-rank
Quad-rank
1333, 1066
1066
Single- or dual-rank
Single- or dual-rank
1066
800
Advanced ECC population guidelines
For Advanced ECC mode configurations, observe the following guidelines:
•
•
DIMMs may be installed individually.
Single-processor Advanced ECC population order
For Advanced ECC mode configurations with a single processor, populate the DIMM slots in the following
order:
•
•
RDIMM: Sequentially in alphabetical order (A through I)
UDIMM: A through F, sequentially in alphabetical order. Do not populate DIMM slots G through I.
Lockstep Memory population guidelines
For Lockstep memory mode configurations, observe the following guidelines:
•
•
•
•
•
•
Always install DIMMs in channels 1 and 2 for each installed processor.
Do not install DIMMs in channel 3 for any processor.
DIMM configuration on channel 1 and channel 2 of a processor must be identical.
In multi-processor configurations, each processor must have a valid Lockstep Memory configuration.
In multi-processor configurations, each processor may have a different valid Lockstep Memory
configuration.
Single-processor Lockstep population order
For Lockstep memory mode configurations with a single processor, populate the DIMM slots in the
following order:
•
RDIMM
o
o
First: A and B
Next: D and E
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o
o
Last: G and H
Do not populate slots C, F, or I.
•
UDIMM
o
o
o
First: A and B
Last: D and E
Do not populate slots C, F, G, H, or I.
After installing the DIMMs, use RBSU to configure the system for Lockstep memory support ("Configuring
Installing a DIMM
CAUTION: To avoid damage to the hard drives, memory, and other system components, the
air baffle, drive blanks, and access panel must be installed when the server is powered up.
1.
2.
3.
4.
5.
6.
Extend the server from the rack.
Open the DIMM slot latches.
Install the DIMM.
7.
8.
Install the air baffle.
Install the access panel.
If you are installing DIMMs in mirrored or lock-step configuration, configure this mode in RBSU ("HP ROM-
For more information about LEDs and troubleshooting failed DIMMs, see "System LEDs and internal health
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Redundant hot-plug power supply option
To install the component:
1.
Remove the power supply blank.
2.
Install the power supply.
3.
4.
Connect the power cord to the power supply.
Connect the power cord to the AC power source.
Hard drive options
The server provides non-hot-plug capability through an embedded SATA controller. To obtain hot-plug
capability, install an optional controller and hot-plug cable option kit.
Hard drive guidelines
When adding hard drives to the server, observe the following general guidelines:
•
•
The system automatically sets all drive numbers.
If only one hard drive is used, install it in the bay with the lowest drive number.
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•
Drives must be the same capacity to provide the greatest storage space efficiency when drives are
grouped together into the same drive array.
Optional storage controllers provide support for hot-plug capability and drive LEDs. Controller options
are:
•
•
•
The embedded controller supports non-hot-plug SATA hard drives. Drive LEDs are not supported.
Optional SATA controllers support hot-plug SATA hard drives and drive LEDs.
Optional SAS controllers support hot-plug SAS or SATA hard drives and drive LEDs.
Removing a hard drive blank
CAUTION: To prevent improper cooling and thermal damage, do not operate the server
unless all bays are populated with either a component or a blank.
Remove the component as indicated.
Removing a hard drive
IMPORTANT: Hot-plug capability and drive LED support are only available when a supported
optional controller is installed in the server.
To remove the component:
1.
2.
Back up all data on the hard drive.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server
unless all bays are populated with either a component or a blank.
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3.
Remove the hard drive.
Installing a hard drive
IMPORTANT: Hot-plug capability and drive LED support are only available when a supported
optional controller is installed in the server.
1.
2.
3.
Prepare the hard drive.
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6.
Install the 9.5-mm optical drive assembly. When fully inserted, the assembly locking latch clicks.
7.
Using a T-15 screwdriver, secure the drive to the chassis.
8.
Connect the optical drive and power cable to the optical drive.
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9.
Route the cable, and then connect the SATA connector to the system board.
10. Connect the power connector to the power supply backplane.
11. Install the access panel.
12. Install the server into the rack.
Dedicated iLO 2 port module option
To install the component:
1.
2.
3.
4.
Press inward on the knockout.
5.
Twist and pull to remove the knockout from the chassis.
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6.
Using a T-15 Torx screwdriver, install the dedicated iLO 2 management port module.
7.
8.
Install the access panel.
Install the server into the rack.
Expansion board option
To install the component:
1.
2.
3.
4.
5.
6.
Disconnect all internal cables connected to any existing expansion boards.
Remove the expansion slot cover.
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7.
Install the expansion board.
IMPORTANT: The server does not power up if the PCI riser board assembly is not seated
properly.
8.
9.
Connect all internal cables for expansion boards.
10. Install the access panel.
11. Install the server into the rack.
PCI-X riser board option
To install the component:
1.
2.
3.
4.
5.
6.
Disconnect all internal cables connected to existing expansion boards.
Remove all installed expansion boards.
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7.
8.
9.
Remove the PCIe riser board from the assembly.
Install the optional PCI-X riser board.
IMPORTANT: The server does not power up if the PCI riser board assembly is not seated
properly.
11. Connect all internal cables for expansion boards.
12. Install the access panel.
13. Install the server into the rack.
Storage controller option
IMPORTANT: For additional installation and configuration information, refer to the
documentation that ships with the option.
To install the component:
1.
2.
3.
4.
5.
6.
7.
Remove the hard drive cables.
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IMPORTANT: The server does not power up if the PCI riser board assembly is not seated
properly.
8.
9.
Connect the mini-SAS to mini-SAS cable, provided in the mini-SAS to mini-SAS cable option kit, to
the hard drive backplane and to the storage controller.
10. Install the access panel.
11. Install the server into the rack.
Flash-backed write cache capacitor pack option
To install the component:
CAUTION: Do not use this controller with cache modules designed for other controller
models, because the controller can malfunction and you can lose data. Also, do not transfer
this cache module to a different controller module, because you can lose data.
1.
2.
3.
Back up all data.
Close all applications.
CAUTION: In systems that use external data storage, be sure that the server is the first unit to
be powered down and the last to be powered back up. Taking this precaution ensures that
the system does not erroneously mark the drives as failed when the server is powered up.
4.
5.
6.
Connect the capacitor pack cable to the connector on the top of the cache module.
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7.
Install the cache module.
8.
9.
Install the capacitor pack.
11. Install the access panel.
12. Install the server into the rack.
Battery-backed write cache battery pack option
CAUTION: To prevent a server malfunction or damage to the equipment, do not add or
remove the battery pack while an array capacity expansion, RAID level migration, or stripe
size migration is in progress.
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CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED
before unplugging the cable from the cache module. If the amber LED blinks after 15
seconds, do not remove the cable from the cache module. The cache module is backing up
data, and data is lost if the cable is detached.
IMPORTANT: The battery pack might have a low charge when installed. In this case, a POST
error message is displayed when the server is powered up, indicating that the battery pack is
temporarily disabled. No action is necessary on your part. The internal circuitry automatically
recharges the batteries and enables the battery pack. This process might take up to four
hours. During this time, the cache module functions properly, but without the performance
advantage of the battery pack.
NOTE: The data protection and the time limit also apply if a power outage occurs. When
power is restored to the system, an initialization process writes the preserved data to the hard
drives.
To install the component:
1.
2.
3.
4.
5.
Install the cache module on the controller.
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6.
Connect the cable to the cache module.
7.
Install the battery pack.
8.
9.
Install the access panel.
10. Install the server into the rack.
HP Trusted Platform Module option
Use these instructions to install and enable a TPM on a supported server. This procedure includes three
sections:
1.
2.
3.
Installing the Trusted Platform Module board.
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TPM installation requires the use of drive encryption technology, such as the Microsoft® Windows®
BitLocker™ Drive Encryption feature. For more information on BitLocker™, see the Microsoft website
CAUTION: Always observe the guidelines in this document. Failure to follow these guidelines
can cause hardware damage or halt data access.
When installing or replacing a TPM, observe the following guidelines:
•
•
•
•
Do not remove an installed TPM. Once installed, the TPM becomes a permanent part of the system
board.
When installing or replacing hardware, HP service providers cannot enable the TPM or the
encryption technology. For security reasons, only the customer can enable these features.
When returning a system board for service replacement, do not remove the TPM from the system
board. When requested, HP Service provides a TPM with the spare system board.
Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security
rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider
the system compromised and take appropriate measures to ensure the integrity of the system data.
•
•
When using BitLocker™, always retain the recovery key/password. The recovery key/password is
required to enter Recovery Mode after BitLocker™ detects a possible compromise of system integrity.
HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see
the encryption technology feature documentation provided by the operating system.
Installing the Trusted Platform Module board
WARNING: To reduce the risk of personal injury, electric shock, or damage to the
equipment, remove the power cord to remove power from the server. The front panel Power
On/Standby button does not completely shut off system power. Portions of the power supply
and some internal circuitry remain active until AC power is removed.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
1.
2.
3.
4.
Place the server on a flat, level work surface.
CAUTION: Any attempt to remove an installed TPM from the system board breaks or
disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed
TPM, administrators should consider the system compromised and take appropriate measures
to ensure the integrity of the system data.
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5.
Install the TPM board. Press down on the connector to seat the board.
6.
Install the TPM security rivet by pressing the rivet firmly into the system board.
7.
8.
9.
Install the access panel.
Install the server into the rack.
Retaining the recovery key/password
The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after
BitLocker™ is enabled. When using BitLocker™, always retain the recovery key/password. The recovery
key/password is required to enter Recovery Mode after BitLocker™ detects a possible compromise of
system integrity.
To help ensure maximum security, observe the following guidelines when retaining the recovery
key/password:
•
•
Always store the recovery key/password in multiple locations.
Always store copies of the recovery key/password away from the server.
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•
Do not save the recovery key/password on the encrypted hard drive.
Enabling the Trusted Platform Module
1.
2.
3.
4.
5.
6.
7.
8.
When prompted during the start-up sequence, access RBSU by pressing the F9 key.
From the Main Menu, select Server Security.
From the Server Security Menu, select Trusted Platform Module.
From the Trusted Platform Module Menu, select TPM Functionality.
Select Enable, and then press the Enter key to modify the TPM Functionality setting.
Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.
Reboot the server.
Enable the TPM in the OS. For OS-specific instructions, see the OS documentation.
CAUTION: When a TPM is installed and enabled on the server, data access is locked if you
fail to follow the proper procedures for updating the system or option firmware, replacing the
system board, replacing a hard drive, or modifying OS application TPM settings.
For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module
For more information on adjusting TPM usage in BitLocker™, see the Microsoft website
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Cabling
Cabling overview
This section provides guidelines that help you make informed decisions about cabling the server and
hardware options to optimize performance.
Non-redundant power supply cabling
CAUTION: When routing cables, always be sure that the cables are not in a position where
they can be pinched or air flow can be blocked.
IMPORTANT: Route the cables without blocking the airflow or other installed components.
Use the cable clips installed in the chassis to manage cable routing.
Optional non-redundant high-efficiency power
supply cabling
CAUTION: When routing cables, always be sure that the cables are not in a position where
they can be pinched or air flow can be blocked.
IMPORTANT: Route the cables without blocking the airflow or other installed components.
Use the cable clips installed in the chassis to manage cable routing.
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Optional redundant power supply cabling
CAUTION: When routing cables, always be sure that the cables are not in a position where
they can be pinched or air flow can be blocked.
IMPORTANT: Route the cables without blocking the airflow or other installed components.
Use the cable clips installed in the chassis to manage cable routing.
Optional Common Slot Power Supply cabling
CAUTION: When routing cables, always be sure that the cables are not in a position where
they can be pinched or air flow can be blocked.
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IMPORTANT: Route the cables without blocking the airflow or other installed components.
Use the cable clips installed in the chassis to manage cable routing.
SATA cabling
CAUTION: When routing cables, always be sure that the cables are not in a position where
they can be pinched or air flow can be blocked.
IMPORTANT: Route the cables without blocking the airflow or other installed components.
Use the cable clips installed in the chassis to manage cable routing.
Optional SAS controller cabling
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Configuration and utilities
Configuration tools
SmartStart software
SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent
way to deploy server configuration. SmartStart has been tested on many ProLiant server products,
resulting in proven, reliable configurations.
SmartStart assists the deployment process by performing a wide range of configuration activities,
including:
•
•
Preparing the system for installing "off-the-shelf" versions of leading operating system software
Installing optimized server drivers, management agents, and utilities automatically with every
assisted installation
•
•
Installing software drivers directly from the CD. With systems that have Internet connection, the
SmartStart Autorun Menu provides access to a complete list of ProLiant system software.
•
SmartStart is included in the HP Insight Foundation suite for ProLiant. For more information about
SmartStart software, see the HP Insight Foundation suite for ProLiant or the HP website
SmartStart Scripting Toolkit
The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated
installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to support
ProLiant BL, ML, DL, and 100 series servers. The toolkit includes a modular set of utilities and important
documentation that describes how to apply these new tools to build an automated server deployment
process.
Using SmartStart technology, the Scripting Toolkit provides a flexible way to create standard server
configuration scripts. These scripts are used to automate many of the manual steps in the server
configuration process. This automated server configuration process cuts time from each deployment,
making it possible to scale server deployments to high volumes in a rapid manner.
For more information, and to download the SmartStart Scripting Toolkit, see the HP website
Configuration Replication Utility
CONREP is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate
hardware configuration on ProLiant servers. This utility is run during State 0, Run Hardware Configuration
Utility, when doing a scripted server deployment. CONREP reads the state of the system environment
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variables to determine the configuration and then writes the results to an editable script file. This file can
then be deployed across multiple servers with similar hardware and software components. For more
information, refer to the SmartStart Scripting Toolkit User Guide on the HP website
HP ROM-Based Setup Utility
RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration
activities that can include the following:
•
•
•
•
•
•
Configuring system devices and installed options
Enabling and disabling system features
Displaying system information
Selecting the primary boot controller
Configuring memory options
Language selection
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD
Using RBSU
To use RBSU, use the following keys:
•
•
•
•
To access RBSU, press the F9 key during power-up when prompted.
To navigate the menu system, use the arrow keys.
To make selections, press the Enter key.
To access Help for a highlighted configuration option, press the F1 key.
IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does
not prompt you for confirmation of settings before you exit the utility. To change a selected
setting, you must select a different setting and press the Enter key.
Default configuration settings are applied to the server at one of the following times:
•
•
Upon the first system power-up
After defaults have been restored
Default configuration settings are sufficient for proper typical server operation, but configuration settings
can be modified using RBSU. The system will prompt you for access to RBSU with each power-up.
Auto-configuration process
The auto-configuration process automatically runs when you boot the server for the first time. During the
power-up sequence, the system ROM automatically configures the entire system without needing any
intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a
default setting based on the number of drives connected to the server.
NOTE: The server may not support all the following examples.
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NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not
automatically configure the array. You must run ORCA to configure the array settings.
Drives installed
Drives used
RAID level
RAID 0
RAID 1
RAID 5
None
1
1
2
2
3, 4, 5, or 6
More than 6
3, 4, 5, or 6
0
To change any ORCA default settings and override the auto-configuration process, press the F8 key when
prompted.
By default, the auto-configuration process configures the system for the English language. To change any
default settings in the auto-configuration process (such as the settings for language, operating system, and
primary boot controller), execute RBSU by pressing the F9 key when prompted. After the settings are
selected, exit RBSU and allow the server to reboot automatically.
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD
Boot options
Near the end of the boot process, the boot options screen is displayed. This screen is visible for several
seconds before the system attempts to boot from a supported boot device. During this time, you can do
the following:
•
•
Access RBSU by pressing the F9 key.
Access the System Maintenance Menu (which enables you to launch ROM-based Diagnostics or
Inspect) by pressing the F10 key.
•
Force a PXE Network boot by pressing the F12 key.
BIOS Serial Console
BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU
remotely through a serial connection to the server COM port. The server that you are remotely configuring
does not require a keyboard and mouse.
For more information about BIOS Serial Console, see the BIOS Serial Console User Guide on the
Configuring mirrored memory
To configure mirrored memory:
1.
2.
3.
4.
5.
6.
Access RBSU by pressing the F9 key during power-up when the prompt is displayed.
Select System Options.
Select Advanced Memory Protection.
Select Mirrored Memory with Advanced ECC Support.
Press the Enter key.
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7.
Press the Esc key to exit the current menu or press the F10 key to exit RBSU.
For more information on mirrored memory, see the white paper on the HP website
Configuring lockstep memory
To configure Lockstep memory:
1.
2.
3.
4.
5.
6.
7.
Access RBSU by pressing the F9 key during power-up when the prompt is displayed.
Select System Options.
Select Advanced Memory Protection.
Select Lockstep with Advanced ECC Support.
Press the Enter key.
Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.
For more information on Lockstep memory, see the white paper on the HP website
Array Configuration Utility
ACU is a browser-based utility with the following features:
•
•
Runs as a local application or remote service
Supports online array capacity expansion, logical drive extension, assignment of online spares, and
RAID or stripe size migration
•
•
Suggests the optimum configuration for an unconfigured system
Provides different operating modes, enabling faster configuration or greater control over the
configuration options
•
•
Remains available any time that the server is on
Displays on-screen tips for individual steps of a configuration procedure
For optimum performance, the minimum display settings are 800 × 600 resolution and 256 colors.
Servers running Microsoft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later.
For Linux servers, refer to the README.TXT file for additional browser and support information.
For more information, refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on
Option ROM Configuration for Arrays
Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign
RAID levels, and establish online spare configurations.
The utility also provides support for the following functions:
•
•
•
Reconfiguring one or more logical drives
Viewing the current logical drive configuration
Deleting a logical drive configuration
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•
Setting the controller to be the boot controller
If you do not use the utility, ORCA will default to the standard configuration.
For more information regarding array controller configuration, refer to the controller user guide.
For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based
Setup Utility User Guide on the Documentation CD.
HP ProLiant Essentials Rapid Deployment Pack
The RDP software is the preferred method for rapid, high-volume server deployments. The RDP software
integrates two powerful products: Altiris Deployment Solution and the HP ProLiant Integration Module.
The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point-
and-click and drag-and-drop operations that enable you to deploy target servers, including server blades,
remotely. It enables you to perform imaging or scripting functions and maintain software images.
For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or
Re-entering the server serial number and product ID
After you replace the system board, you must re-enter the server serial number and the product ID.
1.
2.
3.
During the server startup sequence, press the F9 key to access RBSU.
Select the System Options menu.
Select Serial Number. The following warning is displayed:
WARNING! WARNING! WARNING! The serial number is loaded into the system
during the manufacturing process and should NOT be modified. This option
should only be used by qualified service personnel. This value should
always match the serial number sticker located on the chassis.
4.
5.
6.
7.
8.
9.
Press the Enter key to clear the warning.
Enter the serial number and press the Enter key.
Select Product ID.
Enter the product ID and press the Enter key.
Press the Esc key to close the menu.
Press the Esc key to exit RBSU.
10. Press the F10 key to confirm exiting RBSU. The server will automatically reboot.
Management tools
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such
as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System
Management driver, also known as the Health Driver, is loaded. When the operating system is
functioning properly, the system periodically resets the timer. However, when the operating system fails,
the timer expires and restarts the server.
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ASR increases server availability by restarting the server within a specified time after a system hang or
shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated
pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or
through RBSU.
ROMPaq utility
The ROMPaq utility enables you to upgrade the system firmware (BIOS). To upgrade the firmware, insert
a ROMPaq diskette into the diskette drive or ROMPaq USB Key into an available USB port and boot the
system. Online versions of the ROMPaq utility are also available for updating the system firmware.
The ROMPaq utility checks the system and provides a choice (if more than one exists) of available
firmware revisions.
Integrated Lights-Out 2 technology
The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and
remote server manageability. The iLO 2 subsystem includes an intelligent microprocessor, secure memory,
and a dedicated network interface. This design makes iLO 2 independent of the host server and its
operating system. The iLO 2 subsystem provides remote access to any authorized network client, sends
alerts, and provides other server management functions.
Using iLO 2, you can:
•
•
•
•
Remotely power up, power down, or reboot the host server.
Send alerts from iLO 2 regardless of the state of the host server.
Access advanced troubleshooting features through the iLO 2 interface.
Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting.
For more information about iLO 2 features (which may require an iLO Advanced Pack or iLO Advanced
for BladeSystem license), see the iLO 2 documentation on the Documentation CD or on the HP website
Erase Utility
CAUTION: Perform a backup before running the System Erase Utility. The utility sets the
system to its original factory state, deletes the current hardware configuration information,
including array setup and disk partitioning, and erases all connected hard drives completely.
Refer to the instructions for using this utility.
Run the Erase Utility if you must erase the system for the following reasons:
•
•
You want to install a new operating system on a server with an existing operating system.
You encounter an error when completing the steps of a factory-installed operating system installation.
To access the Erase Utility, use the System Erase button on the home screen of the SmartStart CD
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StorageWorks library and tape tools
HP StorageWorks L&TT provides functionality for firmware downloads, verification of device operation,
maintenance procedures, failure analysis, corrective service actions, and some utility functions. It also
provides seamless integration with HP hardware support by generating and emailing support tickets that
deliver a snapshot of the storage system.
For more information, and to download the utility, refer to the StorageWorks L&TT website
HP Systems Insight Manager
HP SIM is a web-based application that allows system administrators to accomplish normal administrative
tasks from any remote location, using a web browser. HP SIM provides device management capabilities
that consolidate and integrate management data from HP and third-party devices.
IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for
processors, SAS and SATA hard drives, and memory modules.
For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or
Management Agents
Management Agents provide the information to enable fault, performance, and configuration
management. The agents allow easy manageability of the server through HP SIM software, and third-
party SNMP management platforms. Management Agents are installed with every SmartStart assisted
installation or can be installed through the HP PSP. The Systems Management homepage provides status
and direct access to in-depth subsystem information by accessing data reported through the Management
Agents. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation
Redundant ROM support
The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server
has a 8-MB ROM that acts as two, separate 4-MB ROMs. In the standard implementation, one side of the
ROM contains the current ROM program version, while the other side of the ROM contains a backup
version.
NOTE: The server ships with the same version programmed on each side of the ROM.
Safety and security benefits
When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a
backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted
for any reason. This feature protects the existing ROM version, even if you experience a power failure
while flashing the ROM.
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USB support
HP provides both standard USB support and legacy USB support. Standard support is provided by the OS
through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices
through legacy USB support, which is enabled by default in the system ROM.
Legacy USB support provides USB functionality in environments where USB support is not available
normally. Specifically, HP provides legacy USB functionality for the following:
•
•
•
•
•
POST
RBSU
Diagnostics
DOS
Operating environments which do not provide native USB support
Internal USB functionality
An internal USB connector is available for use with USB drive keys only. This solution provides for use of
a permanent boot drive from a USB drive key installed in the internal connector, avoiding issues of
clearance on the front of the rack and physical access to secure data.
For additional security, you can disable the external USB connectors through RBSU. Disabling the rear
USB connectors in RBSU disables both rear USB ports.
Internal SD support
An internal SD connector is available for use with embedded Hypervisors. This solution provides for use of
a permanently installed SD card in the internal connector, decreasing the possibility of tampering or loss.
Diagnostic tools
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both offline and online
versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify
server installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the
OS is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft® Windows® and
Linux versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website
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HP Insight Diagnostics survey functionality
HP Insight Diagnostics (on page 59) provides survey functionality that gathers critical hardware and
software information on ProLiant servers.
This functionality supports operating systems that may not be supported by the server. For operating
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can
NOTE: The current version of SmartStart provides the memory spare part numbers for the
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each
event with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
•
•
From within Survey Utility
From within operating system-specific IML viewers
o
o
o
For NetWare: IML Viewer
For Windows®: IML Viewer
For Linux: IML Viewer Application
•
•
From within the iLO 2 user interface
For more information, see the Management CD in the HP Insight Foundation suite for ProLiant.
Array Diagnostic Utility
The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage
controllers and disk drives. This report provides vital information to assist in identifying faults or conditions
that may require attention. ADU can be accessed from the SmartStart CD ("SmartStart software" on page
HP Insight Remote Support software
HP Insight Remote Support software delivers secure remote support for your HP Servers and Storage, 24 X
7, so you can spend less time solving problems and more time focused on your business. You can have
your systems remotely monitored for hardware failure using secure technology that has been proven at
thousands of companies around the world. In many cases, you can avoid problems before they occur.
There are two HP Insight Remote Support solutions:
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•
•
For small and midsize environments: HP Insight Remote Support Standard provides basic remote
monitoring, notification/advisories and service dispatch. It is optimized for environments with 1 to
50 servers and can be installed on a shared HP ProLiant Windows application server. The software
supports HP EVA storage devices, HP ProLiant, BladeSystems, HP Integrity and HP 9000 servers
running Microsoft Windows, Red Hat Enterprise Linux, Novell SUSE and Novell Netware. Download
from the HP website
For midsize and large environments: HP Insight Remote Support Pack (formerly Service Essentials
Remote Support Pack) is targeted for larger environments and is integrated with HP Systems Insight
Manager (SIM). It provides comprehensive remote monitoring, notification/advisories, dispatch and
proactive service support for nearly all HP servers, storage, network and SAN environments, plus
selected Dell and IBM Windows servers that have a support obligation with HP. It also enables HP to
deliver higher levels of proactive support in line with HP Mission Critical Services support
agreements. Download from the HP website
Both HP Insight Remote Support solutions are available at no additional cost to customers with a valid
warranty on HP technology, an HP Care Pack Service or HP contractual support agreement.
HP Insight Server Migration software for ProLiant
The HP Insight Server Migration software for ProLiant (SMP) enables administrators to upgrade or replace
an existing server through server migration. SMP provides an automated, accurate, and affordable
method of migrating existing servers and their content to the latest server technologies.
SMP automates the migration of the operating system, applications, and data from one server to another
without errors, eliminating the need for manual redeployment of these elements on the new server. During
the migration process, the software automatically loads new drivers, required for boot, on the destination
server. The wizard-based user interface simplifies the migration process and requires little experience or
training.
Keeping the system current
Drivers
The server includes new hardware that may not have driver support on all operating system installation
media.
If you are installing a SmartStart-supported operating system, use the SmartStart software (on page 52)
and its Assisted Path feature to install the operating system and latest driver support.
NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD,
are using the latest version of SmartStart. For more information, refer to the documentation
provided with the SmartStart CD.
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If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware
are required. These drivers, as well as other option drivers, ROM images, and value-add software can be
IMPORTANT: Always perform a backup before installing or updating device drivers.
ProLiant Support Packs
PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management
agents. Refer to the PSP website
Operating system version support
System Online ROM flash component utility
The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or
controller ROM images across a wide range of servers and array controllers. This tool has the following
features:
•
•
Works offline and online
Supports Windows Server® 2003, Windows Server® 2008, Novell Netware, and Linux operating
systems
IMPORTANT: This utility supports operating systems that may not be supported by the server.
For operating systems supported by the server, see the HP website
•
•
Integrates with other software maintenance, deployment, and operating system tools
Automatically checks for hardware, firmware, and operating system dependencies, and installs only
the correct ROM upgrades required by each target server
Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of
upcoming hardware and software changes on HP commercial products.
Care Pack
HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty
with easy-to-buy, easy-to-use support packages that help you make the most of your server investments.
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Troubleshooting
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem-
specific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a
language:
•
•
•
•
•
•
•
Pre-diagnostic steps
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
IMPORTANT: This guide provides information for multiple servers. Some information may not
apply to the server you are troubleshooting. Refer to the server documentation for information
on procedures, hardware options, software tools, and operating systems supported by the
server.
1.
2.
3.
4.
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.
Important safety information
Before servicing this product, read the Important Safety Information document provided with the server.
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Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no
user or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment,
do not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface
is contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to
cool before touching.
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
49-109 kg
100-240 lb
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for
manual material handling.
These symbols, on power supplies or systems, indicate that the equipment is
supplied by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power
cords to completely disconnect power from the system.
Warnings and cautions
WARNING: Only authorized technicians trained by HP should attempt to repair this
equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module-level repair. Because of the complexity of the individual boards and
subassemblies, no one should attempt to make repairs at the component level or to make
modifications to any printed wiring board. Improper repairs can create a safety hazard.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
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WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at
all times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed
against it. Pay particular attention to the plug, electrical outlet, and the point where the
cord extends from the server.
WARNING: To reduce the risk of personal injury or damage to the equipment:
• Observe local occupation health and safety requirements and guidelines for
49-109 kg
100-240 lb
manual handling.
• Obtain adequate assistance to lift and stabilize the chassis during installation or
removal.
• The server is unstable when not fastened to the rails.
• When mounting the server in a rack, remove the power supplies and any other
removable module to reduce the overall weight of the product.
CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of
clearance at the front and back of the server.
CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper
operation, plug the AC power cord into a properly grounded AC outlet only.
Symptom information
Before troubleshooting a server problem, collect the following information:
•
•
•
What events preceded the failure? After which steps does the problem occur?
What has been changed since the time the server was working?
Did you recently add or remove hardware or software? If so, did you remember to change the
appropriate settings in the server setup utility, if necessary?
•
•
How long has the server exhibited problem symptoms?
If the problem occurs randomly, what is the duration or frequency?
To answer these questions, the following information may be useful:
•
or to compare it to previous configurations.
•
•
Refer to your hardware and software records for information.
Refer to server LEDs and their statuses.
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Prepare the server for diagnosis
1.
Be sure the server is in the proper operating environment with adequate power, air conditioning,
and humidity control. For required environmental conditions, see the server documentation.
2.
3.
4.
Record any error messages displayed by the system.
Remove all diskettes, CD-ROMs, DVD-ROMs, and USB drive keys.
Power down the server and peripheral devices if you will be diagnosing the server offline. If
possible, always perform an orderly shutdown:
a. Exit any applications.
b. Exit the operating system.
5.
6.
Disconnect any peripheral devices not required for testing (any devices not necessary to power up
the server). Do not disconnect the printer if you want to use it to print error messages.
Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and
software utilities, necessary to troubleshoot the problem.
o
You must have the appropriate Health Drivers and Management Agents installed on the server.
To verify the server configuration, connect to the System Management homepage and select
Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers,
Management Agents, and utilities, and whether they are up-to-date.
o
o
HP recommends you have access to the server documentation for server-specific information.
HP recommends you have access to the SmartStart CD for value-added software and drivers
required during the troubleshooting process. Download the current version of SmartStart from the
Loose connections
Action:
•
•
Be sure all power cords are securely connected.
Be sure all cables are properly aligned and securely connected for all external and internal
components.
•
•
•
Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
If a fixed cable tray is available for the server, be sure the cords and cables connected to the server
are routed correctly through the tray.
Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating
components.
•
•
•
If a device has latches, be sure they are completely closed and locked.
Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.
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Service notifications
To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport).
Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 68)." The General diagnosis flowchart is a generic troubleshooting process to be used
when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
•
•
•
•
•
Start diagnosis flowchart
Use the following flowchart to start the diagnostic process.
Item
1
Refer to
2
3
4
5
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General diagnosis flowchart
The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the
problem, or if the other flowcharts do not fix the problem, use the following flowchart.
Item
1
Refer to
2
3
4
The most recent version of a particular server or option firmware is
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Item
Refer to
5
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
6
7
Server maintenance and service guide, located on the Documentation
CD or the HP website
•
Server maintenance and service guide, located on the
Documentation CD or the HP website
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
8
9
•
•
"Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
"Operating system information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
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•
•
The external health LED is red or amber.
The internal health LED is red or amber.
NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Possible causes:
•
•
•
•
•
•
Improperly seated or faulty power supply
Loose or faulty power cord
Power source problem
Power on circuit problem
Improperly seated component or interlock problem
Faulty internal component
Item
1
Refer to
2
Troubleshooting Guide located on the Documentation CD or on the HP
3
4
Server maintenance and service guide, located on the Documentation
CD, or the HP website
5
6
7
Servers Troubleshooting Guide located on the Documentation CD or on
"Power source problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
•
"Power supply problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
•
Server maintenance and service guide, located on the
Documentation CD, or the HP website
8
"System open circuits and short circuits" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
Troubleshooting 71
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POST problems flowchart
Symptoms:
•
Server does not complete POST
NOTE: The server has completed POST when the system attempts to access the boot device.
•
Server completes POST with errors
Possible problems:
•
•
•
Improperly seated or faulty internal component
Faulty KVM device
Faulty video device
Refer to
Item
1
2
"Video problems" in the HP ProLiant Servers Troubleshooting Guide
located on the Documentation CD or on the HP website
3
4
5
6
KVM or iLO 2 documentation
Server maintenance and service guide, located on the Documentation
CD or the HP website
7
8
"Port 85 and iLO messages" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
9
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
•
Server maintenance and service guide, located on the
Documentation CD or the HP website
10
•
•
"Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
"Operating system information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
Troubleshooting 73
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•
Server does not boot SmartStart
Possible causes:
•
•
•
Corrupted operating system
Hard drive subsystem problem
Incorrect boot order setting in RBSU
Refer to
Item
1
HP ROM-Based Setup Utility User Guide
2
3
•
"Hard drive problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
•
Controller documentation
4
5
Troubleshooting Guide located on the Documentation CD or on the HP
•
"CD-ROM and DVD drive problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
•
•
Controller documentation
6
7
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
•
"Operating system problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
•
•
8
9
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
•
Server maintenance and service guide, located on the
Documentation CD or the HP website
Troubleshooting 75
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NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Possible causes:
•
•
•
•
Improperly seated or faulty internal or external component
Unsupported component installed
Redundancy failure
System overtemperature condition
Refer to
Item
1
Troubleshooting Guide located on the Documentation CD or on the HP
2
•
Servers Troubleshooting Guide located on the Documentation CD or
•
"Event list error messages" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
3
4
5
6
•
•
•
"Smart Array SCSI Diagnosis feature" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
Server maintenance and service guide, located on the
Documentation CD or the HP website
7
8
Troubleshooting Guide located on the Documentation CD or on the HP
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
•
Server maintenance and service guide, located on the
Documentation CD or the HP website
Troubleshooting 77
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POST error messages and beep codes
For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
Troubleshooting 78
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Battery replacement
If the server no longer automatically displays the correct date and time, you may need to replace the
battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.
To remove the component:
1.
2.
3.
4.
Extend or remove the server from the rack.
CAUTION: To prevent damage to the server or expansion boards, power down the server
and remove all AC power cords before removing or installing the expansion boards.
5.
Remove the battery.
IMPORTANT: Replacing the system board battery resets the system ROM to its default
configuration. After replacing the battery, reconfigure the system through BIOS Setup Utility.
To replace the component, reverse the removal procedure.
Battery replacement 79
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For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Battery replacement 80
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Regulatory compliance notices
Regulatory compliance identification numbers
For the purpose of regulatory compliance certifications and identification, this product has been assigned
a unique regulatory model number. The regulatory model number can be found on the product nameplate
label, along with all required approval markings and information. When requesting compliance
information for this product, always refer to this regulatory model number. The regulatory model number is
not the marketing name or model number of the product.
Federal Communications Commission notice
Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio
Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic
devices, including computers, generate RF energy incidental to their intended function and are, therefore,
covered by these rules. These rules place computers and related peripheral devices into two classes, A
and B, depending upon their intended installation. Class A devices are those that may reasonably be
expected to be installed in a business or commercial environment. Class B devices are those that may
reasonably be expected to be installed in a residential environment (for example, personal computers).
The FCC requires devices in both classes to bear a label indicating the interference potential of the device
as well as additional operating instructions for the user.
FCC rating label
The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices
have an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After
you determine the class of the device, refer to the corresponding statement.
Class A equipment
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user will be required to correct
the interference at personal expense.
Class B equipment
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
Regulatory compliance notices 81
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to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit that is different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio or television technician for help.
Declaration of conformity for products marked with
the FCC logo, United States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
For questions regarding this product, contact us by mail or telephone:
•
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded
or monitored.)
For questions regarding this FCC declaration, contact us by mail or telephone:
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
•
1-281-514-3333
To identify this product, refer to the part, series, or model number found on the product.
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are
not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the
equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in
order to maintain compliance with FCC Rules and Regulations.
Regulatory compliance notices 82
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Canadian notice (Avis Canadien)
Class A equipment
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
Class B equipment
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
European Union regulatory notice
This product complies with the following EU Directives:
•
•
Low Voltage Directive 2006/95/EC
EMC Directive 2004/108/EC
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this
product or product family.
This compliance is indicated by the following conformity marking placed on the product:
This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. Bluetooth).
This marking is valid for EU non-harmonized Telecom products.
*Notified body number (used only if applicable—refer to the product label)
Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany
The official EU CE declaration of conformity for this device can be found on the HP website
Disposal of waste equipment by users in private
households in the European Union
Regulatory compliance notices 83
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This symbol on the product or on its packaging indicates that this product must not be
disposed of with your other household waste. Instead, it is your responsibility to dispose of
your waste equipment by handing it over to a designated collection point for the recycling of
waste electrical and electronic equipment. The separate collection and recycling of your
waste equipment at the time of disposal will help to conserve natural resources and ensure
that it is recycled in a manner that protects human health and the environment. For more
information about where you can drop off your waste equipment for recycling, please contact
your local city office, your household waste disposal service or the shop where you
purchased the product.
Japanese notice
BSMI notice
Regulatory compliance notices 84
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Korean notice
Class A equipment
Class B equipment
Chinese notice
Class A equipment
Laser compliance
This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic
transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in
accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser
radiation.
Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser
Notice No. 50, dated May 27, 2001; and with IEC 60825-1:1993/A2:2001.
WARNING: Use of controls or adjustments or performance of procedures other than those
specified herein or in the laser product's installation guide may result in hazardous radiation
exposure. To reduce the risk of exposure to hazardous radiation:
• Do not try to open the module enclosure. There are no user-serviceable components inside.
• Do not operate controls, make adjustments, or perform procedures to the laser device
other than those specified herein.
• Allow only HP Authorized Service technicians to repair the unit.
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration
implemented regulations for laser products on August 2, 1976. These regulations apply to laser products
manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.
Battery replacement notice
Regulatory compliance notices 85
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WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. To forward them to recycling or proper disposal, use the public collection system
or return them to HP, an authorized HP Partner, or their agents.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Taiwan battery recycling notice
The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of
the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or
promotion. Contact a qualified Taiwanese recycler for proper battery disposal.
Power cord statement for Japan
Regulatory compliance notices 86
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Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the
system or handling parts. A discharge of static electricity from a finger or other conductor may damage
system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the
device.
To prevent electrostatic damage:
•
•
•
•
•
Avoid hand contact by transporting and storing products in static-safe containers.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
Place parts on a grounded surface before removing them from their containers.
Avoid touching pins, leads, or circuitry.
Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic
discharge
Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
•
Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords.
To provide proper ground, wear the strap snug against the skin.
•
Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet
when standing on conductive floors or dissipating floor mats.
•
•
Use conductive field service tools.
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller
install the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
Electrostatic discharge 87
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Specifications
Environmental specifications
Specification
Temperature
Operating1
Value
10°C to 35°C (50°F to 90°F)
30°C to 60°C (-22°F to 140°F)
Non-operating
Maximum rate of temperature
change
Operating 2,3
10°C/hr (18°F/hr)
20°C/hr (36°F/hr)
Non-operating
Relative humidity
(noncondensing)
Operating
10% to 90%
5% to 95%
Non-operating
Maximum wet bulb
temperature (non-condensing)
Operating
28°C (82.4°F)
Non-operating
38.7°C (101.7°F)
Altitude
Operating2
Non-operating
3,050 m (10,000 ft)
9144 m (30,000 ft)
Maximum rate of altitude
change
Operating
457 m/min (1,500 ft/min)
457 m/min (1,500 ft/min)
Non-operating
1 All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048
m (10,000 ft) is applicable. No direct sunlight allowed.
2 The type and number of options installed can limit the upper limit.
3 System performance may be reduced if operating with a fan fault above 30ºC (86ºF).
Mechanical specifications
Specification
Dimensions
Height
Value
4.32 cm (1.69 in)
Depth
70.00 cm (27.56 in)
44.81 cm (17.64 in)
Width
Specifications 88
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Specification
Value
Weight (maximum
13.60 kg (29.98 lb)
configuration: all hard
drives, power supplies, and
processors installed)
Weight (minimum
11.60 kg (25.57 lb)
configuration: one hard
drive, power supply, and
processor installed)
Power supply specifications
Depending on installed options, the server is configured with one of the following power supplies:
•
HP ProLiant 400 W Power Supply
Specification
Value
Input requirements
Rated input voltage
100 to 120 VAC, 200 to
240 VAC
Rated input frequency
Rated input current
50 Hz to 60 Hz
6 A at 100 VAC
3 A at 200 VAC
Rated input power
BTUs per hour
572 W at 100V AC input
572 W at 200V AC input
1952 at 120V AC input
1952 at 200V to 240V AC
input
Power supply output
Rated steady-state power
400 W at 100V to 120V AC
input
430 W at 200V to 240V AC
input
Maximum peak power
400 W at 100V to 120V AC
input
430 W at 200V to 240V AC
input
HP ProLiant 400 W Redundant Power Supply
Specification
Value
Input requirements
Rated input voltage
100 to 120 VAC, 200 to
240 VAC
Rated input frequency
Rated input current
50 Hz to 60 Hz
6 A at 100 VAC
3 A at 200 VAC
Specifications 89
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Rated input power
BTUs per hour
450 W at 100V AC input
420 W at 200V AC input
1708 at 100V AC input
1640 at 200V AC input
Power supply output
Rated steady-state power
340 W at 100V to 120V AC
input
340 W at 200V to 240V AC
input
Maximum peak power
340 W at 100V to 120V AC
input
340 W at 200V to 240V AC
input
•
HP ProLiant 460 W Power Supply
Specification
Value
Input requirements
Rated input voltage
100 to 120 VAC, 200 to
240 VAC
Rated input frequency
Rated input current
50 Hz to 60 Hz
5.5 A at 100 VAC
2.6 A at 200 VAC
Rated input power
BTUs per hour
526 W at 100V AC input
505 W at 200V AC input
1794 at 100V AC input
1725 at 200V AC input
Power supply output
Rated steady-state power
460 W at 100V to 120V AC
input
460 W at 200V to 240V AC
input
Maximum peak power
460 W at 100V to 120V AC
input
460 W at 200V to 240V AC
input
HP 500 W Power Supply
Specification
Value
Input requirements
Rated input voltage
100 to 120 VAC, 200 to
240 VAC
Rated input frequency
Rated input current
50 Hz to 60 Hz
10 A at 100 VAC
5 A at 200 VAC
Specifications 90
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Rated input power
BTUs per hour
575 W at 100V AC input
575 W at 200V AC input
1962 at 120V AC input
1962 at 200V to 240V AC
input
Power supply output
Rated steady-state power
500 W at 100V to 120V AC
input
500 W at 200V to 240V AC
input
Maximum peak power
500 W at 100V to 120V AC
input
500 W at 200V to 240V AC
input
Specifications 91
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Technical support
Before you contact HP
Be sure to have the following information available before you call HP:
•
•
•
•
•
•
•
•
Technical support registration number (if applicable)
Product serial number
Product model name and number
Product identification number
Applicable error messages
Add-on boards or hardware
Third-party hardware or software
Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
•
See the Contact HP worldwide (in English) webpage
For HP technical support:
•
In the United States, for contact options see the Contact HP United States webpage
o
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
•
In other locations, see the Contact HP worldwide (in English) webpage
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow
for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP
service providers or service partners) identifies that the repair can be accomplished by the use of a CSR
part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.
Technical support 92
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•
Optional—Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there may or may not be
additional charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will help
you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a
defective part must be returned to HP. In cases where it is required to return the defective part to HP, you
must ship the defective part back to HP within a defined period of time, normally five (5) business days.
The defective part must be returned with the associated documentation in the provided shipping material.
Failure to return the defective part may result in HP billing you for the replacement. With a customer self
repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client)
afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant
la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut
être effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces
CSR:
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à
votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit
effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue
illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance
téléphonique, appelez le Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de
rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous
devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation
doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se
réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte
l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à
utiliser.
Technical support 93
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Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di
assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente
al cliente per la sostituzione. Vi sono due categorie di parti CSR:
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover
sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare
la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti
sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP
specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente
difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e
resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und
höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP
Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden
kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien
unterteilt:
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen
Service berechnet.
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen
möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen
zusätzliche Kosten anfallen.
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HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen
einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center
anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-
Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden
muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung
stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf
und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer
Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de
realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los
proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el
uso de un componente CSR, HP le enviará dicho componente directamente para que realice su
sustitución. Los componentes CSR se clasifican en dos categorías:
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita
a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo,
si precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del
tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para
que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios
autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra
"No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega
en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de
materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos
deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En
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el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío
y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase
en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica,
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner)
bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen
voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen,
kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor
het product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met
de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen.
Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair).
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o
reparo pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao
cliente. Existem duas categorias de peças CSR:
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas
peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
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Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança
de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após
o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a
peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for
necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente
cinco (5) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no
material de transporte fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a HP paga todas as despesas de transporte e de devolução da peça e
determina a transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com
o fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
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Acronyms and abbreviations
ABEND
abnormal end
ACU
Array Configuration Utility
ASR
Automatic Server Recovery
DDR
double data rate
IEC
International Electrotechnical Commission
iLO
Integrated Lights-Out
IML
Integrated Management Log
KVM
keyboard, video, and mouse
NMI
non-maskable interrupt
NVRAM
non-volatile memory
ORCA
Option ROM Configuration for Arrays
PCI Express
Peripheral Component Interconnect Express
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PCI-X
peripheral component interconnect extended
PDU
power distribution unit
POST
Power-On Self Test
PSP
ProLiant Support Pack
RBSU
ROM-Based Setup Utility
RDP
Rapid Deployment Pack
SAS
serial attached SCSI
SATA
serial ATA
SIM
Systems Insight Manager
UID
unit identification
USB
universal serial bus
VCA
Version Control Agent
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F
fans 14
FCC (Federal Communications Commission)
features 7
Federal Communications Commission (FCC)
J
G
K
L
H
HP Insight Server Migration Pack software for
ProLiant 61
M
N
non-redundant high-efficiency power supply
cabling 48
I
O
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